Managed Solr Services Pricing | SearchStax Support Contact Us Sign-In Products SaaS Solutions for Better Search SearchStax offers end-to-end solutions ranging from Managed Solr infrastructure to advanced and personalized Site Search. Products Managed Solr Overview For Sitecore For Adobe Experience Manager For Drupal Free Trial Site Search Overview Search Analytics Search Experience Manager Search Experiments Pricing Customers Resources SaaS Solutions for Better Search SearchStax offers end-to-end solutions ranging from Managed Solr infrastructure to advanced and personalized Site Search. Resources Resources Documentation Case Studies Videos White Papers Blog Support Free Trial Managed Solr Pricing Details Managed Solr Rely on a highly available, secure Solr infrastructure Site Search Create world-class search experiences Deployment Plans Dedicated Infrastructure for your Needs SILVER Non-production Environments, prototyping, or small projects Single Node or HA Cluster No Uptime Guarantee US Business Hours < 72 Hours Support Product Questions System Monitoring Starts at $19mo Quoted in $USD — Billed Annually Free Trial GOLD Production Cluster with business hours support HA Cluster 99.5% Uptime Regional Business Hours < 4 Hours Support Incident Support System & Solr Monitoring Daily Backups Starts at $537mo Quoted in $USD — Billed Annually Contact Us PLATINUM Recommended Production Cluster for business critical applications HA Cluster 99.9% Uptime 24x7x365 Coverage < 60 Min. Priority Support Incident Support & RCAs System & Solr Monitoring Daily Backups Webhooks, APIs & Integrations Custom Terms Starts at $937mo Quoted in $USD — Billed Annually Contact Us PLATINUM PLUS Production Cluster for mission critical applications HA Cluster 99.95% Uptime 24x7x365 Coverage < 30 Min. Priority Support Incident Support & RCAs System & Solr Monitoring Daily Backups Webhooks, APIs & Integrations Custom Terms Auto-Scaling Disaster Recovery Starts at $1500mo Quoted in $USD — Billed Annually Contact Us ENTERPRISE Solr Operations and Expertise as an Extension of your Team Run in your own Cloud White Glove Managed Services Dedicated Team as extension of your team Access to Advisory or Consulting Architect Managed Stack for full Search Application (Indexing Pipeline) Contact Us OEM For Companies Building Products/Apps with Embedded Solr for their Customer Base White Label or Strategic Alliance Custom Pricing APIs (Automation, Monitoring, Alerting, Billing) Contact Us Plan Comparison Legend Available at additional cost Available Unavailable SILVER GOLD PLATINUM PLATINUM PLUS CLOUD AUTOMATION Deployment Automation (Node or Cluster) Solr and Zookeeper Log Access Disk Upgrades and Downgrades Custom Plugins Custom Plugins Scale Up / Scale Down Auto-Scaling           MONITORING AND ALERTING Monitoring Data Retention 1 day 7 days 30 days 30 days Heartbeat and Threshold Alerts System Level Metrics Solr Search & Indexing Metrics Availability Reporting Premium Alerting Audit Logging           BACKUPS AND DISASTER RECOVERY Daily Backups Disaster Recovery           SECURITY AND COMPLIANCE Solr / Basic Authentication IP Filtering Encryption at Transport Encryption at Rest Private Environment (VPC/VNet) GDPR / Custom DPA Custom Terms of Service Priority Patching (Solr and OS) Vulnerability Scanning Quarterly Quarterly Quarterly Monthly           INTEGRATIONS AND APIs Webhooks Automation APIs PagerDuty New Relic Datadog           TEAM AND USER ROLES Max Users 2 4 8 20 User Roles and Permissions           SUPPORT AND SLAs Uptime SLA 99.5% 99.9% 99.95% Support Channels Web Portal Web Portal Web Portal Phone, Web Portal Response Time < 72 Hours < 4 Hours < 60 Minutes < 30 Minutes Support Coverage 9-5 M-F US PT US, EMEA, APAC Business Hours 24x7x365 24x7x365 Support Scope Product & Subscription Questions Product & Subscription Questions & Incident Triaging Product & Subscription Questions & Incident Triaging Product & Subscription Questions, Incident Triaging & Architectural Guidance Port-mortem Reports Solr Upgrade Assistance * Gold, Platinum and Platinum Plus are only available in Cluster configurations. Add-Ons Available to purchase a la carte on any of the Gold, Platinum and Platinum Plus plans ADDITIONAL STORAGE Need more storage on an existing plan? Simply purchase additional storage in blocks of 50GB and we will take care of it — for clusters, increasing storage happens without any downtime. SCHEDULED BACKUPS Automate backups by configuring them to meet your compliance needs. Backups include Index Data, Configurations, Aliases and any custom JARs. Store your backups in another region of added security. PRIVATE ENVIRONMENTS SearchStax supports Managed Solr deployments in Virtual Private Clouds (VPC) on AWS or Google Cloud and on Virtual Private Networks (VNet) on the Microsoft Azure Cloud. DISASTER RECOVERY Disaster Recovery options are packaged based on RTO needs and a certain RPO. SearchStax offers cold, warm and hot Disaster Recovery options to support your compliance needs. SECURITY PACK For sensitive data and higher compliance requirements, our security pack will provide encryption at rest, customer-specified TLS, cyphers, monthly vulnerability scans, priority patching for Apache and Solr Vulnerabilities Professional Services Get the expertise you need to accelerate the success of your project ONBOARDING SERVICES For a smooth onboarding, we provide Ready Services with access to a Search Architect with 10+ year of experience working with Open Source Search Engines (Lucene, Solr, or Elastic), a Search / Cloud Operations Lead who has extensive experience with working with various cloud providers including AWS, Azure, GCP and knows and breathes day-to-day operations, and a Customer Success Manager to ensure successful onboarding with an eye on milestones, timelines, and customer satisfaction. ADVISORY SERVICES Whether your organization is a startup or a large enterprise, a dedicated Solr Architect can be assigned to provide expertise to accelerate the success of your project or for ongoing platform optimization and tuning. Advisory services may include: Solr Architecture, development advice and consulting Solr or application performance Log analysis Feature recommendations Relevance tuning Pricing FAQs Can an account have more than one deployment? Yes, Customers typically have multiple deployments within their account. A way to think about deployments would be a mapping to your application environments. Thus, one could have multiple non-production environments, a production environment and optionally a disaster recovery environment. Advanced use cases may have multiple production level clusters running in multiple geographical regions. Does all deployments have to be under the same Plan? No, most customers have non-production environments under Silver Plans, and Production environments under Gold, Platinum or Platinum Plus Plans. It’s not advised to run production environments on Silver Plans. Can I upgrade the deployment size/configuration/plan? If you are a customer with a Term commitment (Annual or 3Y), you can upgrade a deployment and we will bill you pro-rata for the remaining term based on the new pricing. You can downgrade your plan at the end of the current Term. Do you have any limitations around the number of collections, etc? No, SearchStax offers dedicated environments with Native Solr. We do not have any artificial limits on the number of collections. Is this going to be running within my Cloud Provider Account? Our dedicated plans (Silver, Gold, Platinum & Platinum Plus) are all run under SearchStax’s Cloud Provider account, however we have the ability to create a dedicated Virtual Private Network that houses your deployments. Our Enterprise Plan has options that allow you to utilize your own Cloud Provider account and we can run within your account. Who owns the Data and what happens if I terminate? You retain all ownership of data that you send to your account. Let’s talk about how SearchStax can help you Schedule a demo today Schedule a demo today Products Managed Solr Overview For Sitecore For Adobe Experience Manager For Drupal Site Search Overview Search Analytics Search Experience Manager Search Experiments Pricing Services Solr Consulting Resources Resources Documentation Videos Blog Case Studies White Papers Status Page Support Company About Us Partners Careers Terms of Service Privacy Policy Contact Us Social Networks AICPA SOC 2 Compliant Copyrights © SearchStax Inc.2014-2021. All Rights Reserved.