id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
work_fpkizchfqbclvbn2xcyfpjutpi	Youngohc Yoon	Exploring expert system success factors for business process reengineering	1998	3	.pdf	application/pdf	915	71	56	Exploring expert system success factors for business process reengineering Ž .Business process reengineering BPR has become the buzzword representing dramatic changes Ž .expert systems ES providing a unique opportunity to study significant implementations of the dealing with business process changes significant enough to be called BPR were used. Ž .Keywords: Expert systems; Knowledge-based systems KBS ; Business process reengineering; Benefits; ES encapsulating expert knowledge and experience, ES enables organizations to support its customer support staff by distributing problem-solving knowledge to the entire Due to their effectiveness in improving existing business processes, ES have been recognized as important implementation vehicles for business process reengineering The purpose of this study is to empirically test the various factors affecting ES success automating existing business processes or making relatively small changes. Ž .cally tested ES success factors Yoon et al., 1995 . of these success factors are not unique to ES implementations.	./cache/work_fpkizchfqbclvbn2xcyfpjutpi.pdf	./txt/work_fpkizchfqbclvbn2xcyfpjutpi.txt