id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
work_lv4egn54gbaijckh5yvmruh64y	Luvai F. Motiwalla	Expert Systems in Service Operations	1992	10	.pdf	application/pdf	3765	249	55	Expert systems in service operations. Expert systems in service operations. classification scheme for the application of Expert Systems (ES) in the service operations area. a categorization of ES in the service sector and also to detail future needs in the application of ES technology and provides a perspective on how ES have been used in service operations. This article takes a first step by providing a categorization of ES in service service operations has been provided in Figure 1. Expert Systems and their Importance in Service Operations Organizations can use ES to leverage scarce human expertise to improve customer services due fact that the ES could be extremely useful in the decision-making process of both the service Categorization of Expert Systems in Service Operations Service operations management applications of ES applications in service operations. This article has presented a categorization of the applications of ES in service operations application opportunities for ES in service operations management.	./cache/work_lv4egn54gbaijckh5yvmruh64y.pdf	./txt/work_lv4egn54gbaijckh5yvmruh64y.txt