id author title date pages extension mime words sentences flesch summary cache txt work_vh63ojb7zrewbdz7l3biyqd4zq Giuseppe Bruno A model for aircraft evaluation to support strategic decisions 2015 18 .pdf application/pdf 8550 544 49 model is based on the two main approaches proposed in literature to address generic evaluation problems, Analytic Hierarchy Process and Fuzzy Set Theory, proposing a hybrid approach which combines some the strengths of the the attributes of the airline service quality (Babbar & Koufteros, 2008; Curry & Gao, 2012; De Jager, Van Zyl, & Toriola, 2012; Kim & Lee, 2009; Martin, Roman, & Espino, 2011; Wen & Yeh, 2010) and the customer-value drivers (Boetsch, Bieger, & Wittmer, 2011; Park, Robertson, & The model is based on two popular approaches proposed in literature to address evaluation problems, the Analytic Hierarchy Process (AHP) (Saaty, 1980; Saaty, 1980, 2001) and the Fuzzy Set Theory (FST) (Zadeh, 1965), proposing a The proposed model is based on the two main approaches suggested in literature to address evaluation problems, the Analytic Hierarchy Process (AHP) and the Fuzzy Set Theory (FST). ./cache/work_vh63ojb7zrewbdz7l3biyqd4zq.pdf ./txt/work_vh63ojb7zrewbdz7l3biyqd4zq.txt