id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
work_vy66sd74xbe2lbu3fpbuqxixai	Jui-Kuei Chen	TQM measurement model for the biotechnology industry in Taiwan	2009	10	.pdf	application/pdf	8106	1661	68	Due to the importance of the growth of biotechnology in Taiwan, the question of how the operation performance of the industry can be upgraded to sustain its competitive advantages has become an important The impact of quality practices on customer satisfaction and business results: Product versus service organizations. body of literature on total quality management and categorizes measurement criteria. measurement model for the Taiwanese biotechnology industry that can be used to improve its quality Industries have come to understand that, in order to stay competitive globally, a continuous improvement in organizational quality performance is a necessity (Mele & Colucio, 2006; Sitalakshmi, Additionally, TQM is also an integrated management philosophy aimed at continuously improving the performance of products, processes, and services in order to achieve to in order to construct eight dimensions (Leadership and Operation Ideals, Strategy Management, R&D and Innovation, The Development of Customers and a Market, Human Resource and	./cache/work_vy66sd74xbe2lbu3fpbuqxixai.pdf	./txt/work_vy66sd74xbe2lbu3fpbuqxixai.txt