id	sid	tid	token	lemma	pos
work_j6fm452usjdmdhgardrg2mgn2i	1	1	The	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	1	2	exploration	exploration	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	3	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	1	4	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	5	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	6	model	model	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	7	from	from	IN
work_j6fm452usjdmdhgardrg2mgn2i	1	8	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	1	9	comprehensive	comprehensive	JJ
work_j6fm452usjdmdhgardrg2mgn2i	1	10	perspective	perspective	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	11	The	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	1	12	exploration	exploration	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	13	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	1	14	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	15	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	16	model	model	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	17	from	from	IN
work_j6fm452usjdmdhgardrg2mgn2i	1	18	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	1	19	comprehensive	comprehensive	JJ
work_j6fm452usjdmdhgardrg2mgn2i	1	20	perspective	perspective	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	21	Wen	Wen	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	22	-	-	HYPH
work_j6fm452usjdmdhgardrg2mgn2i	1	23	Bao	Bao	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	24	Lin	Lin	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	25	*	*	NFP
work_j6fm452usjdmdhgardrg2mgn2i	1	26	National	National	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	27	Formosa	Formosa	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	28	University	University	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	29	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	1	30	Department	Department	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	31	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	1	32	Business	Business	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	33	Administration	Administration	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	34	ADD:64	ADD:64	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	35	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	1	36	Wen	Wen	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	37	-	-	HYPH
work_j6fm452usjdmdhgardrg2mgn2i	1	38	Hua	Hua	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	39	Road	Road	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	40	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	1	41	Huwei	Huwei	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	42	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	1	43	Yunlin	Yunlin	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	44	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	1	45	Taiwan	Taiwan	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	46	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	1	47	ROC	ROC	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	48	Abstract	Abstract	NNP
work_j6fm452usjdmdhgardrg2mgn2i	1	49	This	this	DT
work_j6fm452usjdmdhgardrg2mgn2i	1	50	study	study	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	51	provides	provide	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	1	52	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	1	53	model	model	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	54	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	1	55	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	56	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	57	from	from	IN
work_j6fm452usjdmdhgardrg2mgn2i	1	58	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	1	59	comprehensive	comprehensive	JJ
work_j6fm452usjdmdhgardrg2mgn2i	1	60	perspective	perspective	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	61	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	1	62	tries	try	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	1	63	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	1	64	use	use	VB
work_j6fm452usjdmdhgardrg2mgn2i	1	65	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	1	66	nonlinear	nonlinear	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	67	fuzzy	fuzzy	JJ
work_j6fm452usjdmdhgardrg2mgn2i	1	68	neutral	neutral	JJ
work_j6fm452usjdmdhgardrg2mgn2i	1	69	network	network	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	70	model	model	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	71	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	1	72	verify	verify	VB
work_j6fm452usjdmdhgardrg2mgn2i	1	73	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	1	74	assumptions	assumption	NNS
work_j6fm452usjdmdhgardrg2mgn2i	1	75	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	1	76	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	1	77	study	study	NN
work_j6fm452usjdmdhgardrg2mgn2i	1	78	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	2	1	Samples	sample	NNS
work_j6fm452usjdmdhgardrg2mgn2i	2	2	are	be	VBP
work_j6fm452usjdmdhgardrg2mgn2i	2	3	taken	take	VBN
work_j6fm452usjdmdhgardrg2mgn2i	2	4	from	from	IN
work_j6fm452usjdmdhgardrg2mgn2i	2	5	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	2	6	information	information	NN
work_j6fm452usjdmdhgardrg2mgn2i	2	7	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	2	8	tourism	tourism	NN
work_j6fm452usjdmdhgardrg2mgn2i	2	9	industries	industry	NNS
work_j6fm452usjdmdhgardrg2mgn2i	2	10	at	at	IN
work_j6fm452usjdmdhgardrg2mgn2i	2	11	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	2	12	proportion	proportion	NN
work_j6fm452usjdmdhgardrg2mgn2i	2	13	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	2	14	2:1	2:1	CD
work_j6fm452usjdmdhgardrg2mgn2i	2	15	based	base	VBN
work_j6fm452usjdmdhgardrg2mgn2i	2	16	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	2	17	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	2	18	population	population	NN
work_j6fm452usjdmdhgardrg2mgn2i	2	19	in	in	IN
work_j6fm452usjdmdhgardrg2mgn2i	2	20	Taipei	Taipei	NNP
work_j6fm452usjdmdhgardrg2mgn2i	2	21	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	2	22	Kaohsiung	Kaohsiung	NNP
work_j6fm452usjdmdhgardrg2mgn2i	2	23	cities	city	NNS
work_j6fm452usjdmdhgardrg2mgn2i	2	24	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	3	1	A	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	3	2	total	total	NN
work_j6fm452usjdmdhgardrg2mgn2i	3	3	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	3	4	207	207	CD
work_j6fm452usjdmdhgardrg2mgn2i	3	5	questionnaires	questionnaire	NNS
work_j6fm452usjdmdhgardrg2mgn2i	3	6	are	be	VBP
work_j6fm452usjdmdhgardrg2mgn2i	3	7	returned	return	VBN
work_j6fm452usjdmdhgardrg2mgn2i	3	8	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	4	1	As	as	IN
work_j6fm452usjdmdhgardrg2mgn2i	4	2	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	4	3	result	result	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	4	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	4	5	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	4	6	empirical	empirical	JJ
work_j6fm452usjdmdhgardrg2mgn2i	4	7	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	8	shows	show	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	4	9	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	4	10	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	4	11	interpersonal	interpersonal	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	12	-	-	HYPH
work_j6fm452usjdmdhgardrg2mgn2i	4	13	based	base	VBN
work_j6fm452usjdmdhgardrg2mgn2i	4	14	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	15	encounter	encounter	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	16	is	be	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	4	17	better	well	JJR
work_j6fm452usjdmdhgardrg2mgn2i	4	18	than	than	IN
work_j6fm452usjdmdhgardrg2mgn2i	4	19	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	4	20	technology	technology	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	21	-	-	HYPH
work_j6fm452usjdmdhgardrg2mgn2i	4	22	based	base	VBN
work_j6fm452usjdmdhgardrg2mgn2i	4	23	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	24	encounter	encounter	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	25	in	in	IN
work_j6fm452usjdmdhgardrg2mgn2i	4	26	functional	functional	JJ
work_j6fm452usjdmdhgardrg2mgn2i	4	27	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	28	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	4	29	while	while	IN
work_j6fm452usjdmdhgardrg2mgn2i	4	30	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	4	31	technology	technology	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	32	-	-	HYPH
work_j6fm452usjdmdhgardrg2mgn2i	4	33	based	base	VBN
work_j6fm452usjdmdhgardrg2mgn2i	4	34	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	35	encounter	encounter	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	36	is	be	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	4	37	better	well	JJR
work_j6fm452usjdmdhgardrg2mgn2i	4	38	than	than	IN
work_j6fm452usjdmdhgardrg2mgn2i	4	39	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	4	40	interpersonal	interpersonal	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	41	-	-	HYPH
work_j6fm452usjdmdhgardrg2mgn2i	4	42	based	base	VBN
work_j6fm452usjdmdhgardrg2mgn2i	4	43	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	44	encounter	encounter	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	45	in	in	IN
work_j6fm452usjdmdhgardrg2mgn2i	4	46	technical	technical	JJ
work_j6fm452usjdmdhgardrg2mgn2i	4	47	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	4	48	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	5	1	The	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	5	2	functional	functional	JJ
work_j6fm452usjdmdhgardrg2mgn2i	5	3	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	5	4	has	have	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	5	5	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	5	6	positive	positive	JJ
work_j6fm452usjdmdhgardrg2mgn2i	5	7	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	5	8	significant	significant	JJ
work_j6fm452usjdmdhgardrg2mgn2i	5	9	effect	effect	NN
work_j6fm452usjdmdhgardrg2mgn2i	5	10	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	5	11	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	5	12	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	5	13	;	;	:
work_j6fm452usjdmdhgardrg2mgn2i	5	14	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	5	15	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	5	16	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	5	17	has	have	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	5	18	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	5	19	positive	positive	JJ
work_j6fm452usjdmdhgardrg2mgn2i	5	20	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	5	21	significant	significant	JJ
work_j6fm452usjdmdhgardrg2mgn2i	5	22	effect	effect	NN
work_j6fm452usjdmdhgardrg2mgn2i	5	23	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	5	24	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	5	25	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	5	26	;	;	:
work_j6fm452usjdmdhgardrg2mgn2i	5	27	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	5	28	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	5	29	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	5	30	has	have	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	5	31	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	5	32	positive	positive	JJ
work_j6fm452usjdmdhgardrg2mgn2i	5	33	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	5	34	significant	significant	JJ
work_j6fm452usjdmdhgardrg2mgn2i	5	35	effect	effect	NN
work_j6fm452usjdmdhgardrg2mgn2i	5	36	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	5	37	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	5	38	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	5	39	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	6	1	The	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	6	2	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	6	3	encounter	encounter	NN
work_j6fm452usjdmdhgardrg2mgn2i	6	4	has	have	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	6	5	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	6	6	positive	positive	JJ
work_j6fm452usjdmdhgardrg2mgn2i	6	7	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	6	8	significant	significant	JJ
work_j6fm452usjdmdhgardrg2mgn2i	6	9	effect	effect	NN
work_j6fm452usjdmdhgardrg2mgn2i	6	10	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	6	11	relationship	relationship	NN
work_j6fm452usjdmdhgardrg2mgn2i	6	12	involvement	involvement	NN
work_j6fm452usjdmdhgardrg2mgn2i	6	13	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	6	14	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	6	15	relationship	relationship	NN
work_j6fm452usjdmdhgardrg2mgn2i	6	16	involvement	involvement	NN
work_j6fm452usjdmdhgardrg2mgn2i	6	17	has	have	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	6	18	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	6	19	positive	positive	JJ
work_j6fm452usjdmdhgardrg2mgn2i	6	20	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	6	21	significant	significant	JJ
work_j6fm452usjdmdhgardrg2mgn2i	6	22	effect	effect	NN
work_j6fm452usjdmdhgardrg2mgn2i	6	23	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	6	24	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	6	25	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	6	26	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	7	1	�	�	NNP
work_j6fm452usjdmdhgardrg2mgn2i	7	2	2006	2006	CD
work_j6fm452usjdmdhgardrg2mgn2i	7	3	Elsevier	Elsevier	NNP
work_j6fm452usjdmdhgardrg2mgn2i	7	4	Ltd.	Ltd.	NNP
work_j6fm452usjdmdhgardrg2mgn2i	7	5	All	all	DT
work_j6fm452usjdmdhgardrg2mgn2i	7	6	rights	right	NNS
work_j6fm452usjdmdhgardrg2mgn2i	7	7	reserved	reserve	VBN
work_j6fm452usjdmdhgardrg2mgn2i	7	8	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	8	1	Keywords	keyword	NNS
work_j6fm452usjdmdhgardrg2mgn2i	8	2	:	:	:
work_j6fm452usjdmdhgardrg2mgn2i	8	3	Customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	8	4	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	8	5	;	;	:
work_j6fm452usjdmdhgardrg2mgn2i	8	6	Service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	8	7	encounter	encounter	NN
work_j6fm452usjdmdhgardrg2mgn2i	8	8	;	;	:
work_j6fm452usjdmdhgardrg2mgn2i	8	9	Service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	8	10	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	8	11	;	;	:
work_j6fm452usjdmdhgardrg2mgn2i	8	12	Relationship	relationship	NN
work_j6fm452usjdmdhgardrg2mgn2i	8	13	involvement	involvement	NN
work_j6fm452usjdmdhgardrg2mgn2i	8	14	;	;	:
work_j6fm452usjdmdhgardrg2mgn2i	8	15	Service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	8	16	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	8	17	1	1	CD
work_j6fm452usjdmdhgardrg2mgn2i	8	18	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	9	1	Introduction	introduction	NN
work_j6fm452usjdmdhgardrg2mgn2i	9	2	The	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	9	3	industrial	industrial	JJ
work_j6fm452usjdmdhgardrg2mgn2i	9	4	structure	structure	NN
work_j6fm452usjdmdhgardrg2mgn2i	9	5	in	in	IN
work_j6fm452usjdmdhgardrg2mgn2i	9	6	Taiwan	Taiwan	NNP
work_j6fm452usjdmdhgardrg2mgn2i	9	7	has	have	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	9	8	transformed	transform	VBN
work_j6fm452usjdmdhgardrg2mgn2i	9	9	from	from	IN
work_j6fm452usjdmdhgardrg2mgn2i	9	10	traditional	traditional	JJ
work_j6fm452usjdmdhgardrg2mgn2i	9	11	agricultural	agricultural	JJ
work_j6fm452usjdmdhgardrg2mgn2i	9	12	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	9	13	manufacturing	manufacturing	NN
work_j6fm452usjdmdhgardrg2mgn2i	9	14	industries	industry	NNS
work_j6fm452usjdmdhgardrg2mgn2i	9	15	to	to	IN
work_j6fm452usjdmdhgardrg2mgn2i	9	16	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	9	17	tertiary	tertiary	JJ
work_j6fm452usjdmdhgardrg2mgn2i	9	18	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	9	19	industry	industry	NN
work_j6fm452usjdmdhgardrg2mgn2i	9	20	that	that	WDT
work_j6fm452usjdmdhgardrg2mgn2i	9	21	is	be	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	9	22	booming	booming	JJ
work_j6fm452usjdmdhgardrg2mgn2i	9	23	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	9	24	domi-	domi-	XX
work_j6fm452usjdmdhgardrg2mgn2i	9	25	nating	nate	VBG
work_j6fm452usjdmdhgardrg2mgn2i	9	26	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	9	27	market	market	NN
work_j6fm452usjdmdhgardrg2mgn2i	9	28	with	with	IN
work_j6fm452usjdmdhgardrg2mgn2i	9	29	its	-PRON-	PRP$
work_j6fm452usjdmdhgardrg2mgn2i	9	30	high	high	JJ
work_j6fm452usjdmdhgardrg2mgn2i	9	31	employment	employment	NN
work_j6fm452usjdmdhgardrg2mgn2i	9	32	rate	rate	NN
work_j6fm452usjdmdhgardrg2mgn2i	9	33	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	9	34	pro-	pro-	NN
work_j6fm452usjdmdhgardrg2mgn2i	9	35	duction	duction	NN
work_j6fm452usjdmdhgardrg2mgn2i	9	36	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	9	37	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	10	1	In	in	IN
work_j6fm452usjdmdhgardrg2mgn2i	10	2	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	10	3	circumstances	circumstance	NNS
work_j6fm452usjdmdhgardrg2mgn2i	10	4	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	10	5	it	-PRON-	PRP
work_j6fm452usjdmdhgardrg2mgn2i	10	6	is	be	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	10	7	very	very	RB
work_j6fm452usjdmdhgardrg2mgn2i	10	8	important	important	JJ
work_j6fm452usjdmdhgardrg2mgn2i	10	9	for	for	IN
work_j6fm452usjdmdhgardrg2mgn2i	10	10	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	10	11	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	10	12	industry	industry	NN
work_j6fm452usjdmdhgardrg2mgn2i	10	13	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	10	14	improve	improve	VB
work_j6fm452usjdmdhgardrg2mgn2i	10	15	their	-PRON-	PRP$
work_j6fm452usjdmdhgardrg2mgn2i	10	16	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	10	17	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	10	18	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	11	1	The	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	11	2	core	core	NN
work_j6fm452usjdmdhgardrg2mgn2i	11	3	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	11	4	provided	provide	VBN
work_j6fm452usjdmdhgardrg2mgn2i	11	5	by	by	IN
work_j6fm452usjdmdhgardrg2mgn2i	11	6	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	11	7	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	11	8	industry	industry	NN
work_j6fm452usjdmdhgardrg2mgn2i	11	9	to	to	IN
work_j6fm452usjdmdhgardrg2mgn2i	11	10	consumers	consumer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	11	11	includes	include	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	11	12	not	not	RB
work_j6fm452usjdmdhgardrg2mgn2i	11	13	only	only	RB
work_j6fm452usjdmdhgardrg2mgn2i	11	14	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	11	15	uniqueness	uniqueness	NN
work_j6fm452usjdmdhgardrg2mgn2i	11	16	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	11	17	tangible	tangible	JJ
work_j6fm452usjdmdhgardrg2mgn2i	11	18	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	11	19	intangible	intangible	JJ
work_j6fm452usjdmdhgardrg2mgn2i	11	20	products	product	NNS
work_j6fm452usjdmdhgardrg2mgn2i	11	21	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	11	22	but	but	CC
work_j6fm452usjdmdhgardrg2mgn2i	11	23	also	also	RB
work_j6fm452usjdmdhgardrg2mgn2i	11	24	various	various	JJ
work_j6fm452usjdmdhgardrg2mgn2i	11	25	factors	factor	NNS
work_j6fm452usjdmdhgardrg2mgn2i	11	26	involved	involve	VBN
work_j6fm452usjdmdhgardrg2mgn2i	11	27	in	in	IN
work_j6fm452usjdmdhgardrg2mgn2i	11	28	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	11	29	process	process	NN
work_j6fm452usjdmdhgardrg2mgn2i	11	30	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	11	31	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	11	32	delivery	delivery	NN
work_j6fm452usjdmdhgardrg2mgn2i	11	33	to	to	IN
work_j6fm452usjdmdhgardrg2mgn2i	11	34	customers	customer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	11	35	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	11	36	such	such	JJ
work_j6fm452usjdmdhgardrg2mgn2i	11	37	as	as	IN
work_j6fm452usjdmdhgardrg2mgn2i	11	38	physical	physical	JJ
work_j6fm452usjdmdhgardrg2mgn2i	11	39	facilities	facility	NNS
work_j6fm452usjdmdhgardrg2mgn2i	11	40	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	11	41	company	company	NN
work_j6fm452usjdmdhgardrg2mgn2i	11	42	image	image	NN
work_j6fm452usjdmdhgardrg2mgn2i	11	43	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	11	44	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	11	45	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	11	46	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	11	47	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	11	48	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	11	49	delivery	delivery	NN
work_j6fm452usjdmdhgardrg2mgn2i	11	50	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	12	1	Emphasizing	emphasize	VBG
work_j6fm452usjdmdhgardrg2mgn2i	12	2	customers	customer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	12	3	’	’	POS
work_j6fm452usjdmdhgardrg2mgn2i	12	4	perception	perception	NN
work_j6fm452usjdmdhgardrg2mgn2i	12	5	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	12	6	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	12	7	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	12	8	is	be	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	12	9	important	important	JJ
work_j6fm452usjdmdhgardrg2mgn2i	12	10	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	12	11	enhance	enhance	VB
work_j6fm452usjdmdhgardrg2mgn2i	12	12	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	12	13	extended	extended	JJ
work_j6fm452usjdmdhgardrg2mgn2i	12	14	perception	perception	NN
work_j6fm452usjdmdhgardrg2mgn2i	12	15	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	12	16	impres-	impres-	JJ
work_j6fm452usjdmdhgardrg2mgn2i	12	17	sion	sion	NN
work_j6fm452usjdmdhgardrg2mgn2i	12	18	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	12	19	consumers	consumer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	12	20	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	12	21	products	product	NNS
work_j6fm452usjdmdhgardrg2mgn2i	12	22	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	12	23	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	12	24	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	12	25	increase	increase	VB
work_j6fm452usjdmdhgardrg2mgn2i	12	26	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	12	27	added	add	VBN
work_j6fm452usjdmdhgardrg2mgn2i	12	28	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	12	29	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	12	30	products	product	NNS
work_j6fm452usjdmdhgardrg2mgn2i	12	31	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	13	1	With	with	IN
work_j6fm452usjdmdhgardrg2mgn2i	13	2	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	13	3	rise	rise	NN
work_j6fm452usjdmdhgardrg2mgn2i	13	4	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	13	5	consumer	consumer	NN
work_j6fm452usjdmdhgardrg2mgn2i	13	6	awareness	awareness	NN
work_j6fm452usjdmdhgardrg2mgn2i	13	7	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	13	8	requirements	requirement	NNS
work_j6fm452usjdmdhgardrg2mgn2i	13	9	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	13	10	customers	customer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	13	11	changing	change	VBG
work_j6fm452usjdmdhgardrg2mgn2i	13	12	from	from	IN
work_j6fm452usjdmdhgardrg2mgn2i	13	13	mass	mass	JJ
work_j6fm452usjdmdhgardrg2mgn2i	13	14	production	production	NN
work_j6fm452usjdmdhgardrg2mgn2i	13	15	to	to	IN
work_j6fm452usjdmdhgardrg2mgn2i	13	16	customization	customization	NN
work_j6fm452usjdmdhgardrg2mgn2i	13	17	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	13	18	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	13	19	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	14	1	Therefore	therefore	RB
work_j6fm452usjdmdhgardrg2mgn2i	14	2	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	14	3	how	how	WRB
work_j6fm452usjdmdhgardrg2mgn2i	14	4	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	14	5	under-	under-	RB
work_j6fm452usjdmdhgardrg2mgn2i	14	6	stand	stand	VB
work_j6fm452usjdmdhgardrg2mgn2i	14	7	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	14	8	requirements	requirement	NNS
work_j6fm452usjdmdhgardrg2mgn2i	14	9	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	14	10	customers	customer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	14	11	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	14	12	provide	provide	VB
work_j6fm452usjdmdhgardrg2mgn2i	14	13	them	-PRON-	PRP
work_j6fm452usjdmdhgardrg2mgn2i	14	14	with	with	IN
work_j6fm452usjdmdhgardrg2mgn2i	14	15	products	product	NNS
work_j6fm452usjdmdhgardrg2mgn2i	14	16	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	14	17	services	service	NNS
work_j6fm452usjdmdhgardrg2mgn2i	14	18	they	-PRON-	PRP
work_j6fm452usjdmdhgardrg2mgn2i	14	19	need	need	VBP
work_j6fm452usjdmdhgardrg2mgn2i	14	20	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	14	21	reduce	reduce	VB
work_j6fm452usjdmdhgardrg2mgn2i	14	22	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	14	23	costs	cost	NNS
work_j6fm452usjdmdhgardrg2mgn2i	14	24	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	14	25	improve	improve	VB
work_j6fm452usjdmdhgardrg2mgn2i	14	26	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	14	27	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	14	28	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	14	29	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	14	30	continually	continually	RB
work_j6fm452usjdmdhgardrg2mgn2i	14	31	trace	trace	VB
work_j6fm452usjdmdhgardrg2mgn2i	14	32	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	14	33	satisfac-	satisfac-	NNP
work_j6fm452usjdmdhgardrg2mgn2i	14	34	tion	tion	NN
work_j6fm452usjdmdhgardrg2mgn2i	14	35	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	14	36	consumers	consumer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	14	37	are	be	VBP
work_j6fm452usjdmdhgardrg2mgn2i	14	38	essential	essential	JJ
work_j6fm452usjdmdhgardrg2mgn2i	14	39	for	for	IN
work_j6fm452usjdmdhgardrg2mgn2i	14	40	an	an	DT
work_j6fm452usjdmdhgardrg2mgn2i	14	41	enterprise	enterprise	NN
work_j6fm452usjdmdhgardrg2mgn2i	14	42	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	14	43	march	march	VB
work_j6fm452usjdmdhgardrg2mgn2i	14	44	toward	toward	IN
work_j6fm452usjdmdhgardrg2mgn2i	14	45	success	success	NN
work_j6fm452usjdmdhgardrg2mgn2i	14	46	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	15	1	Much	much	JJ
work_j6fm452usjdmdhgardrg2mgn2i	15	2	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	15	3	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	15	4	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	15	5	cause	cause	NN
work_j6fm452usjdmdhgardrg2mgn2i	15	6	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	15	7	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	15	8	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	15	9	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	15	10	cus-	cus-	NNP
work_j6fm452usjdmdhgardrg2mgn2i	15	11	tomer	tomer	NNP
work_j6fm452usjdmdhgardrg2mgn2i	15	12	satisfaction	satisfaction	NNP
work_j6fm452usjdmdhgardrg2mgn2i	15	13	has	have	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	15	14	been	be	VBN
work_j6fm452usjdmdhgardrg2mgn2i	15	15	published	publish	VBN
work_j6fm452usjdmdhgardrg2mgn2i	15	16	in	in	IN
work_j6fm452usjdmdhgardrg2mgn2i	15	17	recent	recent	JJ
work_j6fm452usjdmdhgardrg2mgn2i	15	18	years	year	NNS
work_j6fm452usjdmdhgardrg2mgn2i	15	19	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	16	1	This	this	DT
work_j6fm452usjdmdhgardrg2mgn2i	16	2	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	16	3	focuses	focus	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	16	4	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	16	5	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	16	6	following	follow	VBG
work_j6fm452usjdmdhgardrg2mgn2i	16	7	dimensions	dimension	NNS
work_j6fm452usjdmdhgardrg2mgn2i	16	8	:	:	:
work_j6fm452usjdmdhgardrg2mgn2i	16	9	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	16	10	1	1	LS
work_j6fm452usjdmdhgardrg2mgn2i	16	11	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	16	12	discuss-	discuss-	NN
work_j6fm452usjdmdhgardrg2mgn2i	16	13	ing	ing	NNP
work_j6fm452usjdmdhgardrg2mgn2i	16	14	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	16	15	antecedent	antecedent	NN
work_j6fm452usjdmdhgardrg2mgn2i	16	16	variable	variable	NN
work_j6fm452usjdmdhgardrg2mgn2i	16	17	that	that	WDT
work_j6fm452usjdmdhgardrg2mgn2i	16	18	affects	affect	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	16	19	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	16	20	satisfac-	satisfac-	NN
work_j6fm452usjdmdhgardrg2mgn2i	16	21	tion	tion	NN
work_j6fm452usjdmdhgardrg2mgn2i	16	22	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	17	1	Zeithaml	Zeithaml	NNP
work_j6fm452usjdmdhgardrg2mgn2i	17	2	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	17	3	Bitner	Bitner	NNP
work_j6fm452usjdmdhgardrg2mgn2i	17	4	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	17	5	2000	2000	CD
work_j6fm452usjdmdhgardrg2mgn2i	17	6	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	17	7	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	17	8	for	for	IN
work_j6fm452usjdmdhgardrg2mgn2i	17	9	example	example	NN
work_j6fm452usjdmdhgardrg2mgn2i	17	10	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	17	11	found	find	VBD
work_j6fm452usjdmdhgardrg2mgn2i	17	12	that	that	IN
work_j6fm452usjdmdhgardrg2mgn2i	17	13	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	17	14	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	17	15	was	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	17	16	affected	affect	VBN
work_j6fm452usjdmdhgardrg2mgn2i	17	17	by	by	IN
work_j6fm452usjdmdhgardrg2mgn2i	17	18	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	17	19	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	17	20	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	17	21	prod-	prod-	FW
work_j6fm452usjdmdhgardrg2mgn2i	17	22	uct	uct	NNP
work_j6fm452usjdmdhgardrg2mgn2i	17	23	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	17	24	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	17	25	price	price	NN
work_j6fm452usjdmdhgardrg2mgn2i	17	26	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	17	27	personal	personal	JJ
work_j6fm452usjdmdhgardrg2mgn2i	17	28	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	17	29	situational	situational	JJ
work_j6fm452usjdmdhgardrg2mgn2i	17	30	factors	factor	NNS
work_j6fm452usjdmdhgardrg2mgn2i	17	31	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	18	1	Oliver	Oliver	NNP
work_j6fm452usjdmdhgardrg2mgn2i	18	2	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	18	3	DeSarbo	DeSarbo	NNP
work_j6fm452usjdmdhgardrg2mgn2i	18	4	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	18	5	1988	1988	CD
work_j6fm452usjdmdhgardrg2mgn2i	18	6	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	18	7	found	find	VBD
work_j6fm452usjdmdhgardrg2mgn2i	18	8	that	that	IN
work_j6fm452usjdmdhgardrg2mgn2i	18	9	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	10	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	11	was	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	18	12	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	18	13	antecedent	antecedent	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	14	variable	variable	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	15	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	18	16	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	17	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	18	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	18	19	while	while	IN
work_j6fm452usjdmdhgardrg2mgn2i	18	20	Ander-	Ander-	NNP
work_j6fm452usjdmdhgardrg2mgn2i	18	21	son	son	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	22	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	18	23	Fornell	Fornell	NNP
work_j6fm452usjdmdhgardrg2mgn2i	18	24	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	18	25	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	18	26	Lehmann	Lehmann	NNP
work_j6fm452usjdmdhgardrg2mgn2i	18	27	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	18	28	1994	1994	CD
work_j6fm452usjdmdhgardrg2mgn2i	18	29	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	18	30	found	find	VBD
work_j6fm452usjdmdhgardrg2mgn2i	18	31	that	that	IN
work_j6fm452usjdmdhgardrg2mgn2i	18	32	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	33	sat-	sat-	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	34	isfaction	isfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	35	was	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	18	36	dependent	dependent	JJ
work_j6fm452usjdmdhgardrg2mgn2i	18	37	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	18	38	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	39	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	40	;	;	,
work_j6fm452usjdmdhgardrg2mgn2i	18	41	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	18	42	2	2	LS
work_j6fm452usjdmdhgardrg2mgn2i	18	43	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	18	44	presenting	present	VBG
work_j6fm452usjdmdhgardrg2mgn2i	18	45	theoretical	theoretical	JJ
work_j6fm452usjdmdhgardrg2mgn2i	18	46	models	model	NNS
work_j6fm452usjdmdhgardrg2mgn2i	18	47	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	18	48	explain	explain	VB
work_j6fm452usjdmdhgardrg2mgn2i	18	49	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	18	50	importance	importance	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	51	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	18	52	necessity	necessity	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	53	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	18	54	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	55	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	18	56	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	19	1	Anderson	Anderson	NNP
work_j6fm452usjdmdhgardrg2mgn2i	19	2	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	19	3	Suillivan	Suillivan	NNP
work_j6fm452usjdmdhgardrg2mgn2i	19	4	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	19	5	1993	1993	CD
work_j6fm452usjdmdhgardrg2mgn2i	19	6	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	19	7	pointed	point	VBD
work_j6fm452usjdmdhgardrg2mgn2i	19	8	out	out	RP
work_j6fm452usjdmdhgardrg2mgn2i	19	9	that	that	IN
work_j6fm452usjdmdhgardrg2mgn2i	19	10	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	19	11	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	19	12	or	or	CC
work_j6fm452usjdmdhgardrg2mgn2i	19	13	dissatisfaction	dissatisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	19	14	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	19	15	cus-	cus-	NN
work_j6fm452usjdmdhgardrg2mgn2i	19	16	tomers	tomer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	19	17	could	could	MD
work_j6fm452usjdmdhgardrg2mgn2i	19	18	be	be	VB
work_j6fm452usjdmdhgardrg2mgn2i	19	19	measured	measure	VBN
work_j6fm452usjdmdhgardrg2mgn2i	19	20	based	base	VBN
work_j6fm452usjdmdhgardrg2mgn2i	19	21	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	19	22	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	19	23	gap	gap	NN
work_j6fm452usjdmdhgardrg2mgn2i	19	24	between	between	IN
work_j6fm452usjdmdhgardrg2mgn2i	19	25	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	19	26	0957	0957	CD
work_j6fm452usjdmdhgardrg2mgn2i	19	27	-	-	HYPH
work_j6fm452usjdmdhgardrg2mgn2i	19	28	4174/$	4174/$	CD
work_j6fm452usjdmdhgardrg2mgn2i	19	29	-	-	HYPH
work_j6fm452usjdmdhgardrg2mgn2i	19	30	see	see	VB
work_j6fm452usjdmdhgardrg2mgn2i	19	31	front	front	JJ
work_j6fm452usjdmdhgardrg2mgn2i	19	32	matter	matter	NN
work_j6fm452usjdmdhgardrg2mgn2i	19	33	�	�	ADD
work_j6fm452usjdmdhgardrg2mgn2i	19	34	2006	2006	CD
work_j6fm452usjdmdhgardrg2mgn2i	19	35	Elsevier	Elsevier	NNP
work_j6fm452usjdmdhgardrg2mgn2i	19	36	Ltd.	Ltd.	NNP
work_j6fm452usjdmdhgardrg2mgn2i	19	37	All	all	DT
work_j6fm452usjdmdhgardrg2mgn2i	19	38	rights	right	NNS
work_j6fm452usjdmdhgardrg2mgn2i	19	39	reserved	reserve	VBN
work_j6fm452usjdmdhgardrg2mgn2i	19	40	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	20	1	doi:10.1016	doi:10.1016	NNP
work_j6fm452usjdmdhgardrg2mgn2i	20	2	/	/	SYM
work_j6fm452usjdmdhgardrg2mgn2i	20	3	j.eswa.2006.04.021	j.eswa.2006.04.021	ADD
work_j6fm452usjdmdhgardrg2mgn2i	20	4	*	*	NFP
work_j6fm452usjdmdhgardrg2mgn2i	20	5	Tel	tel	NN
work_j6fm452usjdmdhgardrg2mgn2i	20	6	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	21	1	:	:	:
work_j6fm452usjdmdhgardrg2mgn2i	21	2	+886	+886	NNP
work_j6fm452usjdmdhgardrg2mgn2i	21	3	5	5	CD
work_j6fm452usjdmdhgardrg2mgn2i	21	4	6315775	6315775	CD
work_j6fm452usjdmdhgardrg2mgn2i	21	5	;	;	:
work_j6fm452usjdmdhgardrg2mgn2i	21	6	fax	fax	NN
work_j6fm452usjdmdhgardrg2mgn2i	21	7	:	:	:
work_j6fm452usjdmdhgardrg2mgn2i	21	8	+886	+886	NNP
work_j6fm452usjdmdhgardrg2mgn2i	21	9	5	5	CD
work_j6fm452usjdmdhgardrg2mgn2i	21	10	6313842	6313842	CD
work_j6fm452usjdmdhgardrg2mgn2i	21	11	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	22	1	E	e	NN
work_j6fm452usjdmdhgardrg2mgn2i	22	2	-	-	NN
work_j6fm452usjdmdhgardrg2mgn2i	22	3	mail	mail	NN
work_j6fm452usjdmdhgardrg2mgn2i	22	4	addresses	address	NNS
work_j6fm452usjdmdhgardrg2mgn2i	22	5	:	:	:
work_j6fm452usjdmdhgardrg2mgn2i	22	6	e2667@ms23.hinet.net	e2667@ms23.hinet.net	LS
work_j6fm452usjdmdhgardrg2mgn2i	22	7	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	22	8	wblin@sunws.nfu.edu.tw	wblin@sunws.nfu.edu.tw	NNP
work_j6fm452usjdmdhgardrg2mgn2i	22	9	www.elsevier.com/locate/eswa	www.elsevier.com/locate/eswa	NNP
work_j6fm452usjdmdhgardrg2mgn2i	22	10	Expert	Expert	NNP
work_j6fm452usjdmdhgardrg2mgn2i	22	11	Systems	system	NNS
work_j6fm452usjdmdhgardrg2mgn2i	22	12	with	with	IN
work_j6fm452usjdmdhgardrg2mgn2i	22	13	Applications	Applications	NNPS
work_j6fm452usjdmdhgardrg2mgn2i	22	14	33	33	CD
work_j6fm452usjdmdhgardrg2mgn2i	22	15	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	22	16	2007	2007	CD
work_j6fm452usjdmdhgardrg2mgn2i	22	17	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	22	18	110–121	110–121	CD
work_j6fm452usjdmdhgardrg2mgn2i	22	19	Expert	expert	NN
work_j6fm452usjdmdhgardrg2mgn2i	22	20	Systems	system	NNS
work_j6fm452usjdmdhgardrg2mgn2i	22	21	with	with	IN
work_j6fm452usjdmdhgardrg2mgn2i	22	22	Applications	Applications	NNPS
work_j6fm452usjdmdhgardrg2mgn2i	22	23	mailto:e2667@ms23.hinet.net	mailto:e2667@ms23.hinet.net	NNP
work_j6fm452usjdmdhgardrg2mgn2i	22	24	mailto:wblin@sunws.nfu.edu.tw	mailto:wblin@sunws.nfu.edu.tw	NNP
work_j6fm452usjdmdhgardrg2mgn2i	22	25	expectations	expectation	NNS
work_j6fm452usjdmdhgardrg2mgn2i	22	26	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	22	27	customers	customer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	22	28	before	before	IN
work_j6fm452usjdmdhgardrg2mgn2i	22	29	purchasing	purchase	VBG
work_j6fm452usjdmdhgardrg2mgn2i	22	30	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	22	31	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	22	32	per-	per-	NN
work_j6fm452usjdmdhgardrg2mgn2i	22	33	formance	formance	NN
work_j6fm452usjdmdhgardrg2mgn2i	22	34	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	22	35	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	22	36	purchased	purchase	VBN
work_j6fm452usjdmdhgardrg2mgn2i	22	37	products	product	NNS
work_j6fm452usjdmdhgardrg2mgn2i	22	38	or	or	CC
work_j6fm452usjdmdhgardrg2mgn2i	22	39	services	service	NNS
work_j6fm452usjdmdhgardrg2mgn2i	22	40	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	23	1	Woodruff	Woodruff	NNP
work_j6fm452usjdmdhgardrg2mgn2i	23	2	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	23	3	Cadotte	Cadotte	NNP
work_j6fm452usjdmdhgardrg2mgn2i	23	4	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	23	5	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	23	6	Jenkins	Jenkins	NNP
work_j6fm452usjdmdhgardrg2mgn2i	23	7	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	23	8	1983	1983	CD
work_j6fm452usjdmdhgardrg2mgn2i	23	9	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	23	10	raised	raise	VBD
work_j6fm452usjdmdhgardrg2mgn2i	23	11	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	23	12	norms	norm	NNS
work_j6fm452usjdmdhgardrg2mgn2i	23	13	in	in	IN
work_j6fm452usjdmdhgardrg2mgn2i	23	14	models	model	NNS
work_j6fm452usjdmdhgardrg2mgn2i	23	15	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	23	16	consumer	consumer	NN
work_j6fm452usjdmdhgardrg2mgn2i	23	17	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	23	18	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	24	1	They	-PRON-	PRP
work_j6fm452usjdmdhgardrg2mgn2i	24	2	found	find	VBD
work_j6fm452usjdmdhgardrg2mgn2i	24	3	that	that	IN
work_j6fm452usjdmdhgardrg2mgn2i	24	4	consumers	consumer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	24	5	evalu-	evalu-	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	24	6	ated	ated	JJ
work_j6fm452usjdmdhgardrg2mgn2i	24	7	products	product	NNS
work_j6fm452usjdmdhgardrg2mgn2i	24	8	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	24	9	different	different	JJ
work_j6fm452usjdmdhgardrg2mgn2i	24	10	brands	brand	NNS
work_j6fm452usjdmdhgardrg2mgn2i	24	11	based	base	VBN
work_j6fm452usjdmdhgardrg2mgn2i	24	12	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	24	13	‘	'	``
work_j6fm452usjdmdhgardrg2mgn2i	24	14	‘	'	``
work_j6fm452usjdmdhgardrg2mgn2i	24	15	norms	norm	NNS
work_j6fm452usjdmdhgardrg2mgn2i	24	16	’	'	''
work_j6fm452usjdmdhgardrg2mgn2i	24	17	’	'	''
work_j6fm452usjdmdhgardrg2mgn2i	24	18	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	24	19	their	-PRON-	PRP$
work_j6fm452usjdmdhgardrg2mgn2i	24	20	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	24	21	was	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	24	22	determined	determine	VBN
work_j6fm452usjdmdhgardrg2mgn2i	24	23	by	by	IN
work_j6fm452usjdmdhgardrg2mgn2i	24	24	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	24	25	conformity	conformity	NN
work_j6fm452usjdmdhgardrg2mgn2i	24	26	among	among	IN
work_j6fm452usjdmdhgardrg2mgn2i	24	27	these	these	DT
work_j6fm452usjdmdhgardrg2mgn2i	24	28	norms	norm	NNS
work_j6fm452usjdmdhgardrg2mgn2i	24	29	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	25	1	Meuter	Meuter	NNP
work_j6fm452usjdmdhgardrg2mgn2i	25	2	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	25	3	Ostrom	Ostrom	NNP
work_j6fm452usjdmdhgardrg2mgn2i	25	4	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	25	5	Roundtree	Roundtree	NNP
work_j6fm452usjdmdhgardrg2mgn2i	25	6	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	25	7	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	25	8	Bitner	Bitner	NNP
work_j6fm452usjdmdhgardrg2mgn2i	25	9	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	25	10	2000	2000	CD
work_j6fm452usjdmdhgardrg2mgn2i	25	11	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	25	12	introduced	introduce	VBD
work_j6fm452usjdmdhgardrg2mgn2i	25	13	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	25	14	Technology	Technology	NNP
work_j6fm452usjdmdhgardrg2mgn2i	25	15	Infusion	Infusion	NNP
work_j6fm452usjdmdhgardrg2mgn2i	25	16	Matrix	Matrix	NNP
work_j6fm452usjdmdhgardrg2mgn2i	25	17	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	25	18	ana-	ana-	VB
work_j6fm452usjdmdhgardrg2mgn2i	25	19	lyze	lyze	VB
work_j6fm452usjdmdhgardrg2mgn2i	25	20	how	how	WRB
work_j6fm452usjdmdhgardrg2mgn2i	25	21	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	25	22	enhance	enhance	VB
work_j6fm452usjdmdhgardrg2mgn2i	25	23	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	25	24	provision	provision	NN
work_j6fm452usjdmdhgardrg2mgn2i	25	25	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	25	26	customized	customized	JJ
work_j6fm452usjdmdhgardrg2mgn2i	25	27	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	25	28	by	by	IN
work_j6fm452usjdmdhgardrg2mgn2i	25	29	helping	help	VBG
work_j6fm452usjdmdhgardrg2mgn2i	25	30	staffs	staff	NNS
work_j6fm452usjdmdhgardrg2mgn2i	25	31	or	or	CC
work_j6fm452usjdmdhgardrg2mgn2i	25	32	consumers	consumer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	25	33	use	use	VBP
work_j6fm452usjdmdhgardrg2mgn2i	25	34	hi	hi	JJ
work_j6fm452usjdmdhgardrg2mgn2i	25	35	-	-	HYPH
work_j6fm452usjdmdhgardrg2mgn2i	25	36	tech	tech	NN
work_j6fm452usjdmdhgardrg2mgn2i	25	37	tools	tool	NNS
work_j6fm452usjdmdhgardrg2mgn2i	25	38	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	25	39	ensure	ensure	VB
work_j6fm452usjdmdhgardrg2mgn2i	25	40	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	25	41	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	25	42	failure	failure	NN
work_j6fm452usjdmdhgardrg2mgn2i	25	43	compensation	compensation	NN
work_j6fm452usjdmdhgardrg2mgn2i	25	44	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	25	45	improve	improve	VB
work_j6fm452usjdmdhgardrg2mgn2i	25	46	customers	customer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	25	47	satisfac-	satisfac-	VBG
work_j6fm452usjdmdhgardrg2mgn2i	25	48	tion	tion	NN
work_j6fm452usjdmdhgardrg2mgn2i	25	49	;	;	:
work_j6fm452usjdmdhgardrg2mgn2i	25	50	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	25	51	3	3	LS
work_j6fm452usjdmdhgardrg2mgn2i	25	52	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	25	53	bringing	bring	VBG
work_j6fm452usjdmdhgardrg2mgn2i	25	54	up	up	RP
work_j6fm452usjdmdhgardrg2mgn2i	25	55	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	25	56	dimensions	dimension	NNS
work_j6fm452usjdmdhgardrg2mgn2i	25	57	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	25	58	approaches	approach	NNS
work_j6fm452usjdmdhgardrg2mgn2i	25	59	for	for	IN
work_j6fm452usjdmdhgardrg2mgn2i	25	60	measuring	measure	VBG
work_j6fm452usjdmdhgardrg2mgn2i	25	61	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	25	62	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	25	63	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	25	64	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	25	65	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	25	66	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	26	1	For	for	IN
work_j6fm452usjdmdhgardrg2mgn2i	26	2	example	example	NN
work_j6fm452usjdmdhgardrg2mgn2i	26	3	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	26	4	Perkins	Perkins	NNP
work_j6fm452usjdmdhgardrg2mgn2i	26	5	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	26	6	1993	1993	CD
work_j6fm452usjdmdhgardrg2mgn2i	26	7	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	26	8	pointed	point	VBD
work_j6fm452usjdmdhgardrg2mgn2i	26	9	out	out	RP
work_j6fm452usjdmdhgardrg2mgn2i	26	10	that	that	IN
work_j6fm452usjdmdhgardrg2mgn2i	26	11	industries	industry	NNS
work_j6fm452usjdmdhgardrg2mgn2i	26	12	were	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	26	13	different	different	JJ
work_j6fm452usjdmdhgardrg2mgn2i	26	14	in	in	IN
work_j6fm452usjdmdhgardrg2mgn2i	26	15	target	target	NN
work_j6fm452usjdmdhgardrg2mgn2i	26	16	market	market	NN
work_j6fm452usjdmdhgardrg2mgn2i	26	17	segmentation	segmentation	NN
work_j6fm452usjdmdhgardrg2mgn2i	26	18	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	26	19	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	26	20	thus	thus	RB
work_j6fm452usjdmdhgardrg2mgn2i	26	21	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	26	22	measurement	measurement	NN
work_j6fm452usjdmdhgardrg2mgn2i	26	23	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	26	24	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	26	25	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	26	26	varied	varied	JJ
work_j6fm452usjdmdhgardrg2mgn2i	26	27	depending	depend	VBG
work_j6fm452usjdmdhgardrg2mgn2i	26	28	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	26	29	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	26	30	characteristics	characteristic	NNS
work_j6fm452usjdmdhgardrg2mgn2i	26	31	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	26	32	individual	individual	JJ
work_j6fm452usjdmdhgardrg2mgn2i	26	33	industries	industry	NNS
work_j6fm452usjdmdhgardrg2mgn2i	26	34	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	27	1	He	-PRON-	PRP
work_j6fm452usjdmdhgardrg2mgn2i	27	2	raised	raise	VBD
work_j6fm452usjdmdhgardrg2mgn2i	27	3	three	three	CD
work_j6fm452usjdmdhgardrg2mgn2i	27	4	dimensions	dimension	NNS
work_j6fm452usjdmdhgardrg2mgn2i	27	5	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	27	6	be	be	VB
work_j6fm452usjdmdhgardrg2mgn2i	27	7	taken	take	VBN
work_j6fm452usjdmdhgardrg2mgn2i	27	8	into	into	IN
work_j6fm452usjdmdhgardrg2mgn2i	27	9	consideration	consideration	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	10	for	for	IN
work_j6fm452usjdmdhgardrg2mgn2i	27	11	empir-	empir-	NNP
work_j6fm452usjdmdhgardrg2mgn2i	27	12	ical	ical	JJ
work_j6fm452usjdmdhgardrg2mgn2i	27	13	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	14	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	27	15	measurement	measurement	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	16	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	27	17	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	18	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	19	:	:	:
work_j6fm452usjdmdhgardrg2mgn2i	27	20	operation	operation	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	21	dimension	dimension	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	22	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	27	23	availability	availability	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	24	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	27	25	delivery	delivery	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	26	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	27	27	time	time	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	28	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	27	29	price	price	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	30	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	27	31	credibility	credibility	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	32	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	27	33	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	27	34	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	35	dimension	dimension	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	36	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	27	37	sales	sale	NNS
work_j6fm452usjdmdhgardrg2mgn2i	27	38	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	39	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	27	40	technical	technical	JJ
work_j6fm452usjdmdhgardrg2mgn2i	27	41	sup-	sup-	JJ
work_j6fm452usjdmdhgardrg2mgn2i	27	42	port	port	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	43	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	27	44	product	product	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	45	line	line	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	46	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	27	47	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	27	48	product	product	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	49	dimension	dimension	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	50	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	27	51	technical	technical	JJ
work_j6fm452usjdmdhgardrg2mgn2i	27	52	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	53	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	27	54	reliability	reliability	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	55	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	27	56	design	design	NN
work_j6fm452usjdmdhgardrg2mgn2i	27	57	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	27	58	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	28	1	Parasuraman	Parasuraman	NNP
work_j6fm452usjdmdhgardrg2mgn2i	28	2	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	28	3	Zeithaml	Zeithaml	NNP
work_j6fm452usjdmdhgardrg2mgn2i	28	4	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	28	5	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	28	6	Berry	Berry	NNP
work_j6fm452usjdmdhgardrg2mgn2i	28	7	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	28	8	1985	1985	CD
work_j6fm452usjdmdhgardrg2mgn2i	28	9	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	28	10	referred	refer	VBD
work_j6fm452usjdmdhgardrg2mgn2i	28	11	to	to	IN
work_j6fm452usjdmdhgardrg2mgn2i	28	12	‘	'	``
work_j6fm452usjdmdhgardrg2mgn2i	28	13	‘	'	``
work_j6fm452usjdmdhgardrg2mgn2i	28	14	encounter	encounter	NN
work_j6fm452usjdmdhgardrg2mgn2i	28	15	’	'	''
work_j6fm452usjdmdhgardrg2mgn2i	28	16	’	'	''
work_j6fm452usjdmdhgardrg2mgn2i	28	17	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	28	18	‘	'	``
work_j6fm452usjdmdhgardrg2mgn2i	28	19	‘	'	``
work_j6fm452usjdmdhgardrg2mgn2i	28	20	feasibility	feasibility	NN
work_j6fm452usjdmdhgardrg2mgn2i	28	21	’	'	''
work_j6fm452usjdmdhgardrg2mgn2i	28	22	’	'	''
work_j6fm452usjdmdhgardrg2mgn2i	28	23	as	as	IN
work_j6fm452usjdmdhgardrg2mgn2i	28	24	key	key	JJ
work_j6fm452usjdmdhgardrg2mgn2i	28	25	dimensions	dimension	NNS
work_j6fm452usjdmdhgardrg2mgn2i	28	26	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	29	1	After	after	IN
work_j6fm452usjdmdhgardrg2mgn2i	29	2	interviewing	interview	VBG
work_j6fm452usjdmdhgardrg2mgn2i	29	3	senior	senior	JJ
work_j6fm452usjdmdhgardrg2mgn2i	29	4	management	management	NN
work_j6fm452usjdmdhgardrg2mgn2i	29	5	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	29	6	consumers	consumer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	29	7	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	29	8	four	four	CD
work_j6fm452usjdmdhgardrg2mgn2i	29	9	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	29	10	industries	industry	NNS
work_j6fm452usjdmdhgardrg2mgn2i	29	11	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	29	12	conducting	conduct	VBG
work_j6fm452usjdmdhgardrg2mgn2i	29	13	com-	com-	NN
work_j6fm452usjdmdhgardrg2mgn2i	29	14	prehensive	prehensive	JJ
work_j6fm452usjdmdhgardrg2mgn2i	29	15	exploratory	exploratory	JJ
work_j6fm452usjdmdhgardrg2mgn2i	29	16	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	29	17	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	29	18	they	-PRON-	PRP
work_j6fm452usjdmdhgardrg2mgn2i	29	19	raised	raise	VBD
work_j6fm452usjdmdhgardrg2mgn2i	29	20	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	29	21	five	five	CD
work_j6fm452usjdmdhgardrg2mgn2i	29	22	-	-	HYPH
work_j6fm452usjdmdhgardrg2mgn2i	29	23	gap	gap	NN
work_j6fm452usjdmdhgardrg2mgn2i	29	24	theory	theory	NN
work_j6fm452usjdmdhgardrg2mgn2i	29	25	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	29	26	brought	bring	VBD
work_j6fm452usjdmdhgardrg2mgn2i	29	27	up	up	RP
work_j6fm452usjdmdhgardrg2mgn2i	29	28	an	an	DT
work_j6fm452usjdmdhgardrg2mgn2i	29	29	important	important	JJ
work_j6fm452usjdmdhgardrg2mgn2i	29	30	measurement	measurement	NN
work_j6fm452usjdmdhgardrg2mgn2i	29	31	approach	approach	NN
work_j6fm452usjdmdhgardrg2mgn2i	29	32	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	30	1	With	with	IN
work_j6fm452usjdmdhgardrg2mgn2i	30	2	this	this	DT
work_j6fm452usjdmdhgardrg2mgn2i	30	3	approach	approach	NN
work_j6fm452usjdmdhgardrg2mgn2i	30	4	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	30	5	excess	excess	NN
work_j6fm452usjdmdhgardrg2mgn2i	30	6	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	30	7	expected	expected	JJ
work_j6fm452usjdmdhgardrg2mgn2i	30	8	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	30	9	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	30	10	ES	ES	NNP
work_j6fm452usjdmdhgardrg2mgn2i	30	11	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	30	12	over	over	IN
work_j6fm452usjdmdhgardrg2mgn2i	30	13	perceived	perceive	VBN
work_j6fm452usjdmdhgardrg2mgn2i	30	14	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	30	15	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	30	16	PS	PS	NNP
work_j6fm452usjdmdhgardrg2mgn2i	30	17	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	30	18	was	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	30	19	represented	represent	VBN
work_j6fm452usjdmdhgardrg2mgn2i	30	20	by	by	IN
work_j6fm452usjdmdhgardrg2mgn2i	30	21	ES	ES	NNP
work_j6fm452usjdmdhgardrg2mgn2i	30	22	>	>	XX
work_j6fm452usjdmdhgardrg2mgn2i	30	23	PS	PS	NNP
work_j6fm452usjdmdhgardrg2mgn2i	30	24	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	30	25	indicating	indicate	VBG
work_j6fm452usjdmdhgardrg2mgn2i	30	26	that	that	IN
work_j6fm452usjdmdhgardrg2mgn2i	30	27	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	30	28	overall	overall	JJ
work_j6fm452usjdmdhgardrg2mgn2i	30	29	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	30	30	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	30	31	was	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	30	32	not	not	RB
work_j6fm452usjdmdhgardrg2mgn2i	30	33	acceptable	acceptable	JJ
work_j6fm452usjdmdhgardrg2mgn2i	30	34	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	30	35	while	while	IN
work_j6fm452usjdmdhgardrg2mgn2i	30	36	satisfactory	satisfactory	JJ
work_j6fm452usjdmdhgardrg2mgn2i	30	37	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	30	38	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	30	39	was	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	30	40	repre-	repre-	VBN
work_j6fm452usjdmdhgardrg2mgn2i	30	41	sented	sente	VBN
work_j6fm452usjdmdhgardrg2mgn2i	30	42	by	by	IN
work_j6fm452usjdmdhgardrg2mgn2i	30	43	ES	ES	NNP
work_j6fm452usjdmdhgardrg2mgn2i	30	44	=	=	SYM
work_j6fm452usjdmdhgardrg2mgn2i	30	45	PS	PS	NNP
work_j6fm452usjdmdhgardrg2mgn2i	30	46	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	30	47	excess	excess	NN
work_j6fm452usjdmdhgardrg2mgn2i	30	48	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	30	49	perceived	perceived	JJ
work_j6fm452usjdmdhgardrg2mgn2i	30	50	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	30	51	over	over	IN
work_j6fm452usjdmdhgardrg2mgn2i	30	52	expected	expect	VBN
work_j6fm452usjdmdhgardrg2mgn2i	30	53	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	30	54	was	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	30	55	represented	represent	VBN
work_j6fm452usjdmdhgardrg2mgn2i	30	56	by	by	IN
work_j6fm452usjdmdhgardrg2mgn2i	30	57	ES	ES	NNP
work_j6fm452usjdmdhgardrg2mgn2i	30	58	<	<	XX
work_j6fm452usjdmdhgardrg2mgn2i	30	59	PS	PS	NNP
work_j6fm452usjdmdhgardrg2mgn2i	30	60	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	30	61	indicating	indicate	VBG
work_j6fm452usjdmdhgardrg2mgn2i	30	62	an	an	DT
work_j6fm452usjdmdhgardrg2mgn2i	30	63	inclination	inclination	NN
work_j6fm452usjdmdhgardrg2mgn2i	30	64	toward	toward	IN
work_j6fm452usjdmdhgardrg2mgn2i	30	65	ideal	ideal	JJ
work_j6fm452usjdmdhgardrg2mgn2i	30	66	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	30	67	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	31	1	Previous	previous	JJ
work_j6fm452usjdmdhgardrg2mgn2i	31	2	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	31	3	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	31	4	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	31	5	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	31	6	had	have	VBD
work_j6fm452usjdmdhgardrg2mgn2i	31	7	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	31	8	fol-	fol-	NN
work_j6fm452usjdmdhgardrg2mgn2i	31	9	lowing	low	VBG
work_j6fm452usjdmdhgardrg2mgn2i	31	10	characteristics	characteristic	NNS
work_j6fm452usjdmdhgardrg2mgn2i	31	11	:	:	:
work_j6fm452usjdmdhgardrg2mgn2i	31	12	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	31	13	1	1	LS
work_j6fm452usjdmdhgardrg2mgn2i	31	14	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	31	15	emphasizing	emphasize	VBG
work_j6fm452usjdmdhgardrg2mgn2i	31	16	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	31	17	discussion	discussion	NN
work_j6fm452usjdmdhgardrg2mgn2i	31	18	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	31	19	performance	performance	NN
work_j6fm452usjdmdhgardrg2mgn2i	31	20	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	32	1	Oliver	Oliver	NNP
work_j6fm452usjdmdhgardrg2mgn2i	32	2	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	32	3	1980	1980	CD
work_j6fm452usjdmdhgardrg2mgn2i	32	4	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	32	5	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	32	6	for	for	IN
work_j6fm452usjdmdhgardrg2mgn2i	32	7	example	example	NN
work_j6fm452usjdmdhgardrg2mgn2i	32	8	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	32	9	found	find	VBD
work_j6fm452usjdmdhgardrg2mgn2i	32	10	that	that	IN
work_j6fm452usjdmdhgardrg2mgn2i	32	11	satis-	satis-	NN
work_j6fm452usjdmdhgardrg2mgn2i	32	12	faction	faction	NN
work_j6fm452usjdmdhgardrg2mgn2i	32	13	was	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	32	14	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	32	15	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	32	16	consumers	consumer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	32	17	give	give	VB
work_j6fm452usjdmdhgardrg2mgn2i	32	18	to	to	IN
work_j6fm452usjdmdhgardrg2mgn2i	32	19	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	32	20	deal	deal	NN
work_j6fm452usjdmdhgardrg2mgn2i	32	21	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	33	1	The	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	33	2	higher	high	JJR
work_j6fm452usjdmdhgardrg2mgn2i	33	3	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	33	4	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	33	5	level	level	NN
work_j6fm452usjdmdhgardrg2mgn2i	33	6	that	that	WDT
work_j6fm452usjdmdhgardrg2mgn2i	33	7	consumers	consumer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	33	8	expect	expect	VBP
work_j6fm452usjdmdhgardrg2mgn2i	33	9	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	33	10	have	have	VB
work_j6fm452usjdmdhgardrg2mgn2i	33	11	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	33	12	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	33	13	more	more	RBR
work_j6fm452usjdmdhgardrg2mgn2i	33	14	difficult	difficult	JJ
work_j6fm452usjdmdhgardrg2mgn2i	33	15	for	for	IN
work_j6fm452usjdmdhgardrg2mgn2i	33	16	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	33	17	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	33	18	provider	provider	NN
work_j6fm452usjdmdhgardrg2mgn2i	33	19	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	33	20	provide	provide	VB
work_j6fm452usjdmdhgardrg2mgn2i	33	21	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	33	22	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	33	23	higher	high	JJR
work_j6fm452usjdmdhgardrg2mgn2i	33	24	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	33	25	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	33	26	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	33	27	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	34	1	According	accord	VBG
work_j6fm452usjdmdhgardrg2mgn2i	34	2	to	to	IN
work_j6fm452usjdmdhgardrg2mgn2i	34	3	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	34	4	conformity	conformity	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	5	theory	theory	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	6	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	34	7	Mittal	Mittal	NNP
work_j6fm452usjdmdhgardrg2mgn2i	34	8	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	34	9	Tsiros	Tsiros	NNP
work_j6fm452usjdmdhgardrg2mgn2i	34	10	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	34	11	1999	1999	CD
work_j6fm452usjdmdhgardrg2mgn2i	34	12	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	34	13	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	34	14	when	when	WRB
work_j6fm452usjdmdhgardrg2mgn2i	34	15	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	34	16	expectation	expectation	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	17	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	34	18	con-	con-	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	19	sumers	sumer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	34	20	was	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	34	21	not	not	RB
work_j6fm452usjdmdhgardrg2mgn2i	34	22	in	in	IN
work_j6fm452usjdmdhgardrg2mgn2i	34	23	conformity	conformity	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	24	with	with	IN
work_j6fm452usjdmdhgardrg2mgn2i	34	25	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	34	26	actual	actual	JJ
work_j6fm452usjdmdhgardrg2mgn2i	34	27	performance	performance	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	28	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	34	29	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	34	30	product	product	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	31	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	34	32	they	-PRON-	PRP
work_j6fm452usjdmdhgardrg2mgn2i	34	33	might	may	MD
work_j6fm452usjdmdhgardrg2mgn2i	34	34	change	change	VB
work_j6fm452usjdmdhgardrg2mgn2i	34	35	their	-PRON-	PRP$
work_j6fm452usjdmdhgardrg2mgn2i	34	36	perception	perception	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	37	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	34	38	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	34	39	product	product	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	40	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	34	41	incline	incline	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	42	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	34	43	eliminate	eliminate	VB
work_j6fm452usjdmdhgardrg2mgn2i	34	44	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	34	45	gap	gap	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	46	between	between	IN
work_j6fm452usjdmdhgardrg2mgn2i	34	47	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	34	48	expec-	expec-	JJ
work_j6fm452usjdmdhgardrg2mgn2i	34	49	tation	tation	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	50	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	34	51	performance	performance	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	52	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	34	53	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	34	54	thus	thus	RB
work_j6fm452usjdmdhgardrg2mgn2i	34	55	improve	improve	VB
work_j6fm452usjdmdhgardrg2mgn2i	34	56	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	34	57	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	58	;	;	,
work_j6fm452usjdmdhgardrg2mgn2i	34	59	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	34	60	2	2	LS
work_j6fm452usjdmdhgardrg2mgn2i	34	61	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	34	62	emphasizing	emphasize	VBG
work_j6fm452usjdmdhgardrg2mgn2i	34	63	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	34	64	discussion	discussion	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	65	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	34	66	cause	cause	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	67	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	34	68	result	result	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	69	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	34	70	satis-	satis-	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	71	faction	faction	NN
work_j6fm452usjdmdhgardrg2mgn2i	34	72	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	35	1	Cronin	Cronin	NNP
work_j6fm452usjdmdhgardrg2mgn2i	35	2	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	35	3	Taylor	Taylor	NNP
work_j6fm452usjdmdhgardrg2mgn2i	35	4	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	35	5	1992	1992	CD
work_j6fm452usjdmdhgardrg2mgn2i	35	6	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	35	7	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	35	8	for	for	IN
work_j6fm452usjdmdhgardrg2mgn2i	35	9	example	example	NN
work_j6fm452usjdmdhgardrg2mgn2i	35	10	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	35	11	evaluated	evaluated	JJ
work_j6fm452usjdmdhgardrg2mgn2i	35	12	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	35	13	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	35	14	based	base	VBN
work_j6fm452usjdmdhgardrg2mgn2i	35	15	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	35	16	performance	performance	NN
work_j6fm452usjdmdhgardrg2mgn2i	35	17	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	35	18	argued	argue	VBD
work_j6fm452usjdmdhgardrg2mgn2i	35	19	that	that	IN
work_j6fm452usjdmdhgardrg2mgn2i	35	20	ser-	ser-	JJ
work_j6fm452usjdmdhgardrg2mgn2i	35	21	vice	vice	NN
work_j6fm452usjdmdhgardrg2mgn2i	35	22	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	35	23	was	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	35	24	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	35	25	cause	cause	NN
work_j6fm452usjdmdhgardrg2mgn2i	35	26	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	35	27	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	35	28	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	35	29	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	36	1	Para-	Para-	NNP
work_j6fm452usjdmdhgardrg2mgn2i	36	2	suraman	suraman	NN
work_j6fm452usjdmdhgardrg2mgn2i	36	3	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	36	4	Zeithaml	Zeithaml	NNP
work_j6fm452usjdmdhgardrg2mgn2i	36	5	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	36	6	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	36	7	Berry	Berry	NNP
work_j6fm452usjdmdhgardrg2mgn2i	36	8	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	36	9	1988	1988	CD
work_j6fm452usjdmdhgardrg2mgn2i	36	10	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	36	11	researched	research	VBD
work_j6fm452usjdmdhgardrg2mgn2i	36	12	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	36	13	gap	gap	NN
work_j6fm452usjdmdhgardrg2mgn2i	36	14	between	between	IN
work_j6fm452usjdmdhgardrg2mgn2i	36	15	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	36	16	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	36	17	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	36	18	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	36	19	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	36	20	;	;	,
work_j6fm452usjdmdhgardrg2mgn2i	36	21	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	36	22	3	3	LS
work_j6fm452usjdmdhgardrg2mgn2i	36	23	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	36	24	explaining	explain	VBG
work_j6fm452usjdmdhgardrg2mgn2i	36	25	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	36	26	cause	cause	NN
work_j6fm452usjdmdhgardrg2mgn2i	36	27	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	36	28	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	36	29	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	36	30	from	from	IN
work_j6fm452usjdmdhgardrg2mgn2i	36	31	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	36	32	single	single	JJ
work_j6fm452usjdmdhgardrg2mgn2i	36	33	perspective	perspective	NN
work_j6fm452usjdmdhgardrg2mgn2i	36	34	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	36	35	such	such	JJ
work_j6fm452usjdmdhgardrg2mgn2i	36	36	as	as	IN
work_j6fm452usjdmdhgardrg2mgn2i	36	37	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	36	38	attribution	attribution	NN
work_j6fm452usjdmdhgardrg2mgn2i	36	39	theory	theory	NN
work_j6fm452usjdmdhgardrg2mgn2i	36	40	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	36	41	Bitner	Bitner	NNP
work_j6fm452usjdmdhgardrg2mgn2i	36	42	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	36	43	1990	1990	CD
work_j6fm452usjdmdhgardrg2mgn2i	36	44	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	36	45	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	36	46	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	36	47	equity	equity	NN
work_j6fm452usjdmdhgardrg2mgn2i	36	48	theory	theory	NN
work_j6fm452usjdmdhgardrg2mgn2i	36	49	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	36	50	Oliver	Oliver	NNP
work_j6fm452usjdmdhgardrg2mgn2i	36	51	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	36	52	DeSarbo	DeSarbo	NNP
work_j6fm452usjdmdhgardrg2mgn2i	36	53	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	36	54	1988	1988	CD
work_j6fm452usjdmdhgardrg2mgn2i	36	55	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	36	56	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	37	1	Kotler	Kotler	NNP
work_j6fm452usjdmdhgardrg2mgn2i	37	2	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	37	3	2000	2000	CD
work_j6fm452usjdmdhgardrg2mgn2i	37	4	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	37	5	found	find	VBD
work_j6fm452usjdmdhgardrg2mgn2i	37	6	that	that	IN
work_j6fm452usjdmdhgardrg2mgn2i	37	7	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	37	8	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	37	9	was	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	37	10	closely	closely	RB
work_j6fm452usjdmdhgardrg2mgn2i	37	11	linked	link	VBN
work_j6fm452usjdmdhgardrg2mgn2i	37	12	to	to	IN
work_j6fm452usjdmdhgardrg2mgn2i	37	13	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	37	14	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	37	15	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	37	16	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	37	17	measurement	measurement	NN
work_j6fm452usjdmdhgardrg2mgn2i	37	18	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	37	19	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	37	20	satis-	satis-	NN
work_j6fm452usjdmdhgardrg2mgn2i	37	21	faction	faction	NN
work_j6fm452usjdmdhgardrg2mgn2i	37	22	should	should	MD
work_j6fm452usjdmdhgardrg2mgn2i	37	23	be	be	VB
work_j6fm452usjdmdhgardrg2mgn2i	37	24	carried	carry	VBN
work_j6fm452usjdmdhgardrg2mgn2i	37	25	out	out	RP
work_j6fm452usjdmdhgardrg2mgn2i	37	26	from	from	IN
work_j6fm452usjdmdhgardrg2mgn2i	37	27	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	37	28	perspective	perspective	NN
work_j6fm452usjdmdhgardrg2mgn2i	37	29	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	37	30	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	37	31	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	38	1	As	as	IN
work_j6fm452usjdmdhgardrg2mgn2i	38	2	some	some	DT
work_j6fm452usjdmdhgardrg2mgn2i	38	3	previous	previous	JJ
work_j6fm452usjdmdhgardrg2mgn2i	38	4	literature	literature	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	5	shows	show	NNS
work_j6fm452usjdmdhgardrg2mgn2i	38	6	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	38	7	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	38	8	topics	topic	NNS
work_j6fm452usjdmdhgardrg2mgn2i	38	9	such	such	JJ
work_j6fm452usjdmdhgardrg2mgn2i	38	10	as	as	IN
work_j6fm452usjdmdhgardrg2mgn2i	38	11	‘	'	``
work_j6fm452usjdmdhgardrg2mgn2i	38	12	‘	'	``
work_j6fm452usjdmdhgardrg2mgn2i	38	13	ser-	ser-	JJ
work_j6fm452usjdmdhgardrg2mgn2i	38	14	vice	vice	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	15	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	16	’	'	''
work_j6fm452usjdmdhgardrg2mgn2i	38	17	’	'	''
work_j6fm452usjdmdhgardrg2mgn2i	38	18	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	38	19	‘	'	``
work_j6fm452usjdmdhgardrg2mgn2i	38	20	‘	'	``
work_j6fm452usjdmdhgardrg2mgn2i	38	21	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	22	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	23	’	'	''
work_j6fm452usjdmdhgardrg2mgn2i	38	24	’	'	''
work_j6fm452usjdmdhgardrg2mgn2i	38	25	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	38	26	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	38	27	‘	'	``
work_j6fm452usjdmdhgardrg2mgn2i	38	28	‘	'	``
work_j6fm452usjdmdhgardrg2mgn2i	38	29	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	30	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	31	’	'	''
work_j6fm452usjdmdhgardrg2mgn2i	38	32	’	'	''
work_j6fm452usjdmdhgardrg2mgn2i	38	33	were	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	38	34	researched	research	VBN
work_j6fm452usjdmdhgardrg2mgn2i	38	35	separately	separately	RB
work_j6fm452usjdmdhgardrg2mgn2i	38	36	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	38	37	only	only	RB
work_j6fm452usjdmdhgardrg2mgn2i	38	38	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	38	39	limited	limited	JJ
work_j6fm452usjdmdhgardrg2mgn2i	38	40	number	number	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	41	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	38	42	literature	literature	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	43	focused	focus	VBN
work_j6fm452usjdmdhgardrg2mgn2i	38	44	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	38	45	integration	integration	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	46	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	47	in	in	IN
work_j6fm452usjdmdhgardrg2mgn2i	38	48	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	38	49	relation-	relation-	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	50	ship	ship	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	51	between	between	IN
work_j6fm452usjdmdhgardrg2mgn2i	38	52	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	38	53	behavior	behavior	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	54	intention	intention	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	55	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	38	56	consumers	consumer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	38	57	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	38	58	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	38	59	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	60	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	61	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	38	62	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	63	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	64	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	38	65	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	38	66	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	67	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	68	as	as	IN
work_j6fm452usjdmdhgardrg2mgn2i	38	69	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	38	70	whole	whole	NN
work_j6fm452usjdmdhgardrg2mgn2i	38	71	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	38	72	Cronin	Cronin	NNP
work_j6fm452usjdmdhgardrg2mgn2i	38	73	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	38	74	Brady	Brady	NNP
work_j6fm452usjdmdhgardrg2mgn2i	38	75	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	38	76	Tomas	Tomas	NNP
work_j6fm452usjdmdhgardrg2mgn2i	38	77	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	38	78	&	&	CC
work_j6fm452usjdmdhgardrg2mgn2i	38	79	Hult	Hult	NNP
work_j6fm452usjdmdhgardrg2mgn2i	38	80	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	38	81	2000	2000	CD
work_j6fm452usjdmdhgardrg2mgn2i	38	82	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	38	83	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	39	1	This	this	DT
work_j6fm452usjdmdhgardrg2mgn2i	39	2	study	study	NN
work_j6fm452usjdmdhgardrg2mgn2i	39	3	provides	provide	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	39	4	integrated	integrate	VBN
work_j6fm452usjdmdhgardrg2mgn2i	39	5	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	39	6	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	39	7	these	these	DT
work_j6fm452usjdmdhgardrg2mgn2i	39	8	variables	variable	NNS
work_j6fm452usjdmdhgardrg2mgn2i	39	9	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	39	10	focuses	focus	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	39	11	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	39	12	their	-PRON-	PRP$
work_j6fm452usjdmdhgardrg2mgn2i	39	13	relationship	relationship	NN
work_j6fm452usjdmdhgardrg2mgn2i	39	14	as	as	IN
work_j6fm452usjdmdhgardrg2mgn2i	39	15	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	39	16	first	first	JJ
work_j6fm452usjdmdhgardrg2mgn2i	39	17	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	39	18	motive	motive	NN
work_j6fm452usjdmdhgardrg2mgn2i	39	19	;	;	:
work_j6fm452usjdmdhgardrg2mgn2i	39	20	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	39	21	4	4	LS
work_j6fm452usjdmdhgardrg2mgn2i	39	22	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	39	23	most	most	JJS
work_j6fm452usjdmdhgardrg2mgn2i	39	24	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	39	25	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	39	26	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	39	27	models	model	NNS
work_j6fm452usjdmdhgardrg2mgn2i	39	28	used	use	VBN
work_j6fm452usjdmdhgardrg2mgn2i	39	29	in	in	IN
work_j6fm452usjdmdhgardrg2mgn2i	39	30	previous	previous	JJ
work_j6fm452usjdmdhgardrg2mgn2i	39	31	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	39	32	empha-	empha-	NN
work_j6fm452usjdmdhgardrg2mgn2i	39	33	sized	size	VBD
work_j6fm452usjdmdhgardrg2mgn2i	39	34	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	39	35	perceptive	perceptive	JJ
work_j6fm452usjdmdhgardrg2mgn2i	39	36	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	39	37	Kotler	Kotler	NNP
work_j6fm452usjdmdhgardrg2mgn2i	39	38	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	39	39	2000	2000	CD
work_j6fm452usjdmdhgardrg2mgn2i	39	40	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	39	41	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	39	42	emotional	emotional	JJ
work_j6fm452usjdmdhgardrg2mgn2i	39	43	perspec-	perspec-	NN
work_j6fm452usjdmdhgardrg2mgn2i	39	44	tives	tive	NNS
work_j6fm452usjdmdhgardrg2mgn2i	39	45	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	39	46	Price	Price	NNP
work_j6fm452usjdmdhgardrg2mgn2i	39	47	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	39	48	Arnould	Arnould	NNP
work_j6fm452usjdmdhgardrg2mgn2i	39	49	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	39	50	&	&	CC
work_j6fm452usjdmdhgardrg2mgn2i	39	51	Tierney	Tierney	NNP
work_j6fm452usjdmdhgardrg2mgn2i	39	52	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	39	53	1995	1995	CD
work_j6fm452usjdmdhgardrg2mgn2i	39	54	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	39	55	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	39	56	consumers	consumer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	39	57	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	40	1	However	however	RB
work_j6fm452usjdmdhgardrg2mgn2i	40	2	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	40	3	what	what	WDT
work_j6fm452usjdmdhgardrg2mgn2i	40	4	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	40	5	provider	provider	NN
work_j6fm452usjdmdhgardrg2mgn2i	40	6	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	40	7	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	40	8	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	40	9	industry	industry	NN
work_j6fm452usjdmdhgardrg2mgn2i	40	10	empha-	empha-	NN
work_j6fm452usjdmdhgardrg2mgn2i	40	11	sizes	size	NNS
work_j6fm452usjdmdhgardrg2mgn2i	40	12	is	be	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	40	13	not	not	RB
work_j6fm452usjdmdhgardrg2mgn2i	40	14	only	only	RB
work_j6fm452usjdmdhgardrg2mgn2i	40	15	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	40	16	interaction	interaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	40	17	with	with	IN
work_j6fm452usjdmdhgardrg2mgn2i	40	18	consumers	consumer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	40	19	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	40	20	ensure	ensure	VB
work_j6fm452usjdmdhgardrg2mgn2i	40	21	their	-PRON-	PRP$
work_j6fm452usjdmdhgardrg2mgn2i	40	22	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	40	23	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	40	24	but	but	CC
work_j6fm452usjdmdhgardrg2mgn2i	40	25	also	also	RB
work_j6fm452usjdmdhgardrg2mgn2i	40	26	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	40	27	method	method	NN
work_j6fm452usjdmdhgardrg2mgn2i	40	28	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	40	29	changing	change	VBG
work_j6fm452usjdmdhgardrg2mgn2i	40	30	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	40	31	trade	trade	NN
work_j6fm452usjdmdhgardrg2mgn2i	40	32	exchange	exchange	NN
work_j6fm452usjdmdhgardrg2mgn2i	40	33	to	to	IN
work_j6fm452usjdmdhgardrg2mgn2i	40	34	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	40	35	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	40	36	increment	increment	NNP
work_j6fm452usjdmdhgardrg2mgn2i	40	37	exchange	exchange	NNP
work_j6fm452usjdmdhgardrg2mgn2i	40	38	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	40	39	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	40	40	rela-	rela-	NNP
work_j6fm452usjdmdhgardrg2mgn2i	40	41	tionship	tionship	NN
work_j6fm452usjdmdhgardrg2mgn2i	40	42	continuum	continuum	NN
work_j6fm452usjdmdhgardrg2mgn2i	40	43	theory	theory	NN
work_j6fm452usjdmdhgardrg2mgn2i	40	44	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	40	45	Day	Day	NNP
work_j6fm452usjdmdhgardrg2mgn2i	40	46	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	40	47	2000	2000	CD
work_j6fm452usjdmdhgardrg2mgn2i	40	48	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	40	49	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	41	1	Therefore	therefore	RB
work_j6fm452usjdmdhgardrg2mgn2i	41	2	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	41	3	this	this	DT
work_j6fm452usjdmdhgardrg2mgn2i	41	4	study	study	NN
work_j6fm452usjdmdhgardrg2mgn2i	41	5	proceeds	proceed	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	41	6	to	to	IN
work_j6fm452usjdmdhgardrg2mgn2i	41	7	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	41	8	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	41	9	from	from	IN
work_j6fm452usjdmdhgardrg2mgn2i	41	10	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	41	11	perspective	perspective	NN
work_j6fm452usjdmdhgardrg2mgn2i	41	12	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	41	13	rela-	rela-	JJ
work_j6fm452usjdmdhgardrg2mgn2i	41	14	tionship	tionship	NN
work_j6fm452usjdmdhgardrg2mgn2i	41	15	involvement	involvement	NN
work_j6fm452usjdmdhgardrg2mgn2i	41	16	as	as	IN
work_j6fm452usjdmdhgardrg2mgn2i	41	17	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	41	18	second	second	JJ
work_j6fm452usjdmdhgardrg2mgn2i	41	19	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	41	20	motive	motive	NN
work_j6fm452usjdmdhgardrg2mgn2i	41	21	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	42	1	Besides	besides	RB
work_j6fm452usjdmdhgardrg2mgn2i	42	2	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	42	3	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	42	4	multivariate	multivariate	NN
work_j6fm452usjdmdhgardrg2mgn2i	42	5	statistic	statistic	NNP
work_j6fm452usjdmdhgardrg2mgn2i	42	6	analysis	analysis	NN
work_j6fm452usjdmdhgardrg2mgn2i	42	7	approach	approach	NN
work_j6fm452usjdmdhgardrg2mgn2i	42	8	or	or	CC
work_j6fm452usjdmdhgardrg2mgn2i	42	9	case	case	NN
work_j6fm452usjdmdhgardrg2mgn2i	42	10	study	study	NN
work_j6fm452usjdmdhgardrg2mgn2i	42	11	was	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	42	12	commonly	commonly	RB
work_j6fm452usjdmdhgardrg2mgn2i	42	13	used	use	VBN
work_j6fm452usjdmdhgardrg2mgn2i	42	14	for	for	IN
work_j6fm452usjdmdhgardrg2mgn2i	42	15	empirical	empirical	JJ
work_j6fm452usjdmdhgardrg2mgn2i	42	16	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	42	17	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	42	18	Bol-	Bol-	NNP
work_j6fm452usjdmdhgardrg2mgn2i	42	19	ton	ton	NN
work_j6fm452usjdmdhgardrg2mgn2i	42	20	&	&	CC
work_j6fm452usjdmdhgardrg2mgn2i	42	21	Drew	Drew	NNP
work_j6fm452usjdmdhgardrg2mgn2i	42	22	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	42	23	1991	1991	CD
work_j6fm452usjdmdhgardrg2mgn2i	42	24	;	;	:
work_j6fm452usjdmdhgardrg2mgn2i	42	25	Cronin	Cronin	NNP
work_j6fm452usjdmdhgardrg2mgn2i	42	26	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	42	27	Michael	Michael	NNP
work_j6fm452usjdmdhgardrg2mgn2i	42	28	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	42	29	Brady	Brady	NNP
work_j6fm452usjdmdhgardrg2mgn2i	42	30	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	42	31	Hightower	Hightower	NNP
work_j6fm452usjdmdhgardrg2mgn2i	42	32	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	42	33	&	&	CC
work_j6fm452usjdmdhgardrg2mgn2i	42	34	Shemwell	Shemwell	NNP
work_j6fm452usjdmdhgardrg2mgn2i	42	35	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	42	36	1997	1997	CD
work_j6fm452usjdmdhgardrg2mgn2i	42	37	;	;	:
work_j6fm452usjdmdhgardrg2mgn2i	42	38	Zeithaml	Zeithaml	NNP
work_j6fm452usjdmdhgardrg2mgn2i	42	39	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	42	40	1988	1988	CD
work_j6fm452usjdmdhgardrg2mgn2i	42	41	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	42	42	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	42	43	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	42	44	nonlinear	nonlinear	JJ
work_j6fm452usjdmdhgardrg2mgn2i	42	45	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	42	46	model	model	NN
work_j6fm452usjdmdhgardrg2mgn2i	42	47	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	42	48	such	such	JJ
work_j6fm452usjdmdhgardrg2mgn2i	42	49	as	as	IN
work_j6fm452usjdmdhgardrg2mgn2i	42	50	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	42	51	nonlinear	nonlinear	JJ
work_j6fm452usjdmdhgardrg2mgn2i	42	52	fuzzy	fuzzy	JJ
work_j6fm452usjdmdhgardrg2mgn2i	42	53	neural	neural	NNP
work_j6fm452usjdmdhgardrg2mgn2i	42	54	network	network	NN
work_j6fm452usjdmdhgardrg2mgn2i	42	55	model	model	NN
work_j6fm452usjdmdhgardrg2mgn2i	42	56	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	42	57	was	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	42	58	not	not	RB
work_j6fm452usjdmdhgardrg2mgn2i	42	59	used	use	VBN
work_j6fm452usjdmdhgardrg2mgn2i	42	60	often	often	RB
work_j6fm452usjdmdhgardrg2mgn2i	42	61	for	for	IN
work_j6fm452usjdmdhgardrg2mgn2i	42	62	theory	theory	NN
work_j6fm452usjdmdhgardrg2mgn2i	42	63	verification	verification	NN
work_j6fm452usjdmdhgardrg2mgn2i	42	64	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	43	1	The	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	43	2	non-	non-	NN
work_j6fm452usjdmdhgardrg2mgn2i	43	3	linear	linear	VBP
work_j6fm452usjdmdhgardrg2mgn2i	43	4	fuzzy	fuzzy	JJ
work_j6fm452usjdmdhgardrg2mgn2i	43	5	neural	neural	NNP
work_j6fm452usjdmdhgardrg2mgn2i	43	6	network	network	NN
work_j6fm452usjdmdhgardrg2mgn2i	43	7	model	model	NN
work_j6fm452usjdmdhgardrg2mgn2i	43	8	is	be	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	43	9	maturely	maturely	RB
work_j6fm452usjdmdhgardrg2mgn2i	43	10	developed	develop	VBN
work_j6fm452usjdmdhgardrg2mgn2i	43	11	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	43	12	has	have	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	43	13	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	43	14	wide	wide	JJ
work_j6fm452usjdmdhgardrg2mgn2i	43	15	range	range	NN
work_j6fm452usjdmdhgardrg2mgn2i	43	16	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	43	17	applications	application	NNS
work_j6fm452usjdmdhgardrg2mgn2i	43	18	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	44	1	It	-PRON-	PRP
work_j6fm452usjdmdhgardrg2mgn2i	44	2	is	be	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	44	3	not	not	RB
work_j6fm452usjdmdhgardrg2mgn2i	44	4	only	only	RB
work_j6fm452usjdmdhgardrg2mgn2i	44	5	useful	useful	JJ
work_j6fm452usjdmdhgardrg2mgn2i	44	6	for	for	IN
work_j6fm452usjdmdhgardrg2mgn2i	44	7	prediction	prediction	NN
work_j6fm452usjdmdhgardrg2mgn2i	44	8	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	44	9	assortment	assortment	NN
work_j6fm452usjdmdhgardrg2mgn2i	44	10	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	44	11	but	but	CC
work_j6fm452usjdmdhgardrg2mgn2i	44	12	also	also	RB
work_j6fm452usjdmdhgardrg2mgn2i	44	13	for	for	IN
work_j6fm452usjdmdhgardrg2mgn2i	44	14	uncertain	uncertain	JJ
work_j6fm452usjdmdhgardrg2mgn2i	44	15	behavior	behavior	NN
work_j6fm452usjdmdhgardrg2mgn2i	44	16	systems	system	NNS
work_j6fm452usjdmdhgardrg2mgn2i	44	17	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	45	1	Therefore	therefore	RB
work_j6fm452usjdmdhgardrg2mgn2i	45	2	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	45	3	this	this	DT
work_j6fm452usjdmdhgardrg2mgn2i	45	4	study	study	NN
work_j6fm452usjdmdhgardrg2mgn2i	45	5	uses	use	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	45	6	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	45	7	nonlinear	nonlinear	JJ
work_j6fm452usjdmdhgardrg2mgn2i	45	8	fuzzy	fuzzy	JJ
work_j6fm452usjdmdhgardrg2mgn2i	45	9	neural	neural	JJ
work_j6fm452usjdmdhgardrg2mgn2i	45	10	network	network	NN
work_j6fm452usjdmdhgardrg2mgn2i	45	11	model	model	NN
work_j6fm452usjdmdhgardrg2mgn2i	45	12	to	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	45	13	verify	verify	VB
work_j6fm452usjdmdhgardrg2mgn2i	45	14	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	45	15	initial	initial	JJ
work_j6fm452usjdmdhgardrg2mgn2i	45	16	data	datum	NNS
work_j6fm452usjdmdhgardrg2mgn2i	45	17	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	45	18	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	45	19	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	45	20	as	as	IN
work_j6fm452usjdmdhgardrg2mgn2i	45	21	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	45	22	third	third	JJ
work_j6fm452usjdmdhgardrg2mgn2i	45	23	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	45	24	motive	motive	NN
work_j6fm452usjdmdhgardrg2mgn2i	45	25	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	46	1	Based	base	VBN
work_j6fm452usjdmdhgardrg2mgn2i	46	2	on	on	IN
work_j6fm452usjdmdhgardrg2mgn2i	46	3	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	46	4	above	above	JJ
work_j6fm452usjdmdhgardrg2mgn2i	46	5	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	46	6	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	46	7	purpose	purpose	NN
work_j6fm452usjdmdhgardrg2mgn2i	46	8	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	46	9	this	this	DT
work_j6fm452usjdmdhgardrg2mgn2i	46	10	study	study	NN
work_j6fm452usjdmdhgardrg2mgn2i	46	11	is	be	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	46	12	listed	list	VBN
work_j6fm452usjdmdhgardrg2mgn2i	46	13	as	as	IN
work_j6fm452usjdmdhgardrg2mgn2i	46	14	follows	follow	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	46	15	:	:	:
work_j6fm452usjdmdhgardrg2mgn2i	46	16	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	46	17	1	1	LS
work_j6fm452usjdmdhgardrg2mgn2i	46	18	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	46	19	To	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	46	20	provide	provide	VB
work_j6fm452usjdmdhgardrg2mgn2i	46	21	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	46	22	customer	customer	NN
work_j6fm452usjdmdhgardrg2mgn2i	46	23	satisfaction	satisfaction	NN
work_j6fm452usjdmdhgardrg2mgn2i	46	24	model	model	NN
work_j6fm452usjdmdhgardrg2mgn2i	46	25	from	from	IN
work_j6fm452usjdmdhgardrg2mgn2i	46	26	a	a	DT
work_j6fm452usjdmdhgardrg2mgn2i	46	27	comprehensive	comprehensive	JJ
work_j6fm452usjdmdhgardrg2mgn2i	46	28	perspective	perspective	NN
work_j6fm452usjdmdhgardrg2mgn2i	46	29	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	46	30	relationship	relationship	NN
work_j6fm452usjdmdhgardrg2mgn2i	46	31	involve-	involve-	JJ
work_j6fm452usjdmdhgardrg2mgn2i	46	32	ment	ment	JJ
work_j6fm452usjdmdhgardrg2mgn2i	46	33	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	46	34	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	46	35	encounter	encounter	NN
work_j6fm452usjdmdhgardrg2mgn2i	46	36	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	46	37	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	46	38	quality	quality	NN
work_j6fm452usjdmdhgardrg2mgn2i	46	39	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	46	40	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	46	41	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	46	42	value	value	NN
work_j6fm452usjdmdhgardrg2mgn2i	46	43	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	47	1	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	47	2	2	2	LS
work_j6fm452usjdmdhgardrg2mgn2i	47	3	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	47	4	To	to	TO
work_j6fm452usjdmdhgardrg2mgn2i	47	5	verify	verify	VB
work_j6fm452usjdmdhgardrg2mgn2i	47	6	collected	collect	VBN
work_j6fm452usjdmdhgardrg2mgn2i	47	7	data	datum	NNS
work_j6fm452usjdmdhgardrg2mgn2i	47	8	with	with	IN
work_j6fm452usjdmdhgardrg2mgn2i	47	9	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	47	10	nonlinear	nonlinear	NN
work_j6fm452usjdmdhgardrg2mgn2i	47	11	fuzzy	fuzzy	JJ
work_j6fm452usjdmdhgardrg2mgn2i	47	12	neu-	neu-	NN
work_j6fm452usjdmdhgardrg2mgn2i	47	13	ral	ral	NNP
work_j6fm452usjdmdhgardrg2mgn2i	47	14	network	network	NN
work_j6fm452usjdmdhgardrg2mgn2i	47	15	model	model	NN
work_j6fm452usjdmdhgardrg2mgn2i	47	16	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	47	17	discuss	discuss	VB
work_j6fm452usjdmdhgardrg2mgn2i	47	18	its	-PRON-	PRP$
work_j6fm452usjdmdhgardrg2mgn2i	47	19	meaning	meaning	NN
work_j6fm452usjdmdhgardrg2mgn2i	47	20	for	for	IN
work_j6fm452usjdmdhgardrg2mgn2i	47	21	management	management	NN
work_j6fm452usjdmdhgardrg2mgn2i	47	22	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	48	1	2	2	LS
work_j6fm452usjdmdhgardrg2mgn2i	48	2	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	49	1	Literature	literature	NN
work_j6fm452usjdmdhgardrg2mgn2i	49	2	review	review	NN
work_j6fm452usjdmdhgardrg2mgn2i	49	3	Service	Service	NNP
work_j6fm452usjdmdhgardrg2mgn2i	49	4	encounters	encounter	NNS
work_j6fm452usjdmdhgardrg2mgn2i	49	5	were	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	49	6	classified	classify	VBN
work_j6fm452usjdmdhgardrg2mgn2i	49	7	as	as	IN
work_j6fm452usjdmdhgardrg2mgn2i	49	8	follows	follow	VBZ
work_j6fm452usjdmdhgardrg2mgn2i	49	9	in	in	IN
work_j6fm452usjdmdhgardrg2mgn2i	49	10	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	49	11	previ-	previ-	NNP
work_j6fm452usjdmdhgardrg2mgn2i	49	12	ous	ous	JJ
work_j6fm452usjdmdhgardrg2mgn2i	49	13	research	research	NN
work_j6fm452usjdmdhgardrg2mgn2i	49	14	:	:	:
work_j6fm452usjdmdhgardrg2mgn2i	49	15	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	49	16	1	1	LS
work_j6fm452usjdmdhgardrg2mgn2i	49	17	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	49	18	according	accord	VBG
work_j6fm452usjdmdhgardrg2mgn2i	49	19	to	to	IN
work_j6fm452usjdmdhgardrg2mgn2i	49	20	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	49	21	level	level	NN
work_j6fm452usjdmdhgardrg2mgn2i	49	22	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	49	23	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	49	24	encounter	encounter	NN
work_j6fm452usjdmdhgardrg2mgn2i	49	25	with	with	IN
work_j6fm452usjdmdhgardrg2mgn2i	49	26	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	49	27	staff	staff	NN
work_j6fm452usjdmdhgardrg2mgn2i	49	28	or	or	CC
work_j6fm452usjdmdhgardrg2mgn2i	49	29	facilities	facility	NNS
work_j6fm452usjdmdhgardrg2mgn2i	49	30	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	49	31	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	49	32	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	49	33	encounter	encounter	NN
work_j6fm452usjdmdhgardrg2mgn2i	49	34	was	be	VBD
work_j6fm452usjdmdhgardrg2mgn2i	49	35	classi-	classi-	VBN
work_j6fm452usjdmdhgardrg2mgn2i	49	36	fied	fie	VBN
work_j6fm452usjdmdhgardrg2mgn2i	49	37	into	into	IN
work_j6fm452usjdmdhgardrg2mgn2i	49	38	high	high	JJ
work_j6fm452usjdmdhgardrg2mgn2i	49	39	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	49	40	encounter	encounter	NN
work_j6fm452usjdmdhgardrg2mgn2i	49	41	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	49	42	contacting	contact	VBG
work_j6fm452usjdmdhgardrg2mgn2i	49	43	staff	staff	NN
work_j6fm452usjdmdhgardrg2mgn2i	49	44	more	more	JJR
work_j6fm452usjdmdhgardrg2mgn2i	49	45	fre-	fre-	XX
work_j6fm452usjdmdhgardrg2mgn2i	49	46	quently	quently	RB
work_j6fm452usjdmdhgardrg2mgn2i	49	47	or	or	CC
work_j6fm452usjdmdhgardrg2mgn2i	49	48	contacting	contact	VBG
work_j6fm452usjdmdhgardrg2mgn2i	49	49	customers	customer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	49	50	widely	widely	RB
work_j6fm452usjdmdhgardrg2mgn2i	49	51	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	49	52	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	49	53	lower	low	JJR
work_j6fm452usjdmdhgardrg2mgn2i	49	54	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	49	55	encounter	encounter	NN
work_j6fm452usjdmdhgardrg2mgn2i	49	56	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	49	57	mainly	mainly	RB
work_j6fm452usjdmdhgardrg2mgn2i	49	58	contacting	contact	VBG
work_j6fm452usjdmdhgardrg2mgn2i	49	59	physical	physical	JJ
work_j6fm452usjdmdhgardrg2mgn2i	49	60	facilities	facility	NNS
work_j6fm452usjdmdhgardrg2mgn2i	49	61	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	49	62	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	50	1	Industries	industry	NNS
work_j6fm452usjdmdhgardrg2mgn2i	50	2	belonging	belong	VBG
work_j6fm452usjdmdhgardrg2mgn2i	50	3	to	to	IN
work_j6fm452usjdmdhgardrg2mgn2i	50	4	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	50	5	former	former	JJ
work_j6fm452usjdmdhgardrg2mgn2i	50	6	include	include	VBP
work_j6fm452usjdmdhgardrg2mgn2i	50	7	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	50	8	hotel	hotel	NN
work_j6fm452usjdmdhgardrg2mgn2i	50	9	industry	industry	NN
work_j6fm452usjdmdhgardrg2mgn2i	50	10	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	50	11	insur-	insur-	NN
work_j6fm452usjdmdhgardrg2mgn2i	50	12	ance	ance	NN
work_j6fm452usjdmdhgardrg2mgn2i	50	13	industry	industry	NN
work_j6fm452usjdmdhgardrg2mgn2i	50	14	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	50	15	tourism	tourism	NN
work_j6fm452usjdmdhgardrg2mgn2i	50	16	industry	industry	NN
work_j6fm452usjdmdhgardrg2mgn2i	50	17	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	50	18	while	while	IN
work_j6fm452usjdmdhgardrg2mgn2i	50	19	industries	industry	NNS
work_j6fm452usjdmdhgardrg2mgn2i	50	20	that	that	WDT
work_j6fm452usjdmdhgardrg2mgn2i	50	21	belong	belong	VBP
work_j6fm452usjdmdhgardrg2mgn2i	50	22	to	to	IN
work_j6fm452usjdmdhgardrg2mgn2i	50	23	the	the	DT
work_j6fm452usjdmdhgardrg2mgn2i	50	24	latter	latter	JJ
work_j6fm452usjdmdhgardrg2mgn2i	50	25	include	include	VBP
work_j6fm452usjdmdhgardrg2mgn2i	50	26	internet	internet	NN
work_j6fm452usjdmdhgardrg2mgn2i	50	27	banks	bank	NNS
work_j6fm452usjdmdhgardrg2mgn2i	50	28	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	50	29	couriers	courier	NNS
work_j6fm452usjdmdhgardrg2mgn2i	50	30	.	.	.
work_j6fm452usjdmdhgardrg2mgn2i	51	1	However	however	RB
work_j6fm452usjdmdhgardrg2mgn2i	51	2	,	,	,
work_j6fm452usjdmdhgardrg2mgn2i	51	3	many	many	JJ
work_j6fm452usjdmdhgardrg2mgn2i	51	4	industries	industry	NNS
work_j6fm452usjdmdhgardrg2mgn2i	51	5	of	of	IN
work_j6fm452usjdmdhgardrg2mgn2i	51	6	high	high	JJ
work_j6fm452usjdmdhgardrg2mgn2i	51	7	or	or	CC
work_j6fm452usjdmdhgardrg2mgn2i	51	8	middle	middle	JJ
work_j6fm452usjdmdhgardrg2mgn2i	51	9	service	service	NN
work_j6fm452usjdmdhgardrg2mgn2i	51	10	encoun-	encoun-	NN
work_j6fm452usjdmdhgardrg2mgn2i	51	11	ters	ter	NNS
work_j6fm452usjdmdhgardrg2mgn2i	51	12	contact	contact	VBP
work_j6fm452usjdmdhgardrg2mgn2i	51	13	with	with	IN
work_j6fm452usjdmdhgardrg2mgn2i	51	14	customers	customer	NNS
work_j6fm452usjdmdhgardrg2mgn2i	51	15	and	and	CC
work_j6fm452usjdmdhgardrg2mgn2i	51	16	make	make	VB
work_j6fm452usjdmdhgardrg2mgn2i	51	17	deals	deal	NNS
work_j6fm452usjdmdhgardrg2mgn2i	51	18	with	with	IN
work_j6fm452usjdmdhgardrg2mgn2i	51	19	them	-PRON-	PRP
work_j6fm452usjdmdhgardrg2mgn2i	51	20	W.-B.	w.-b.	XX
work_j6fm452usjdmdhgardrg2mgn2i	52	1	Lin	Lin	NNP
work_j6fm452usjdmdhgardrg2mgn2i	52	2	/	/	SYM
work_j6fm452usjdmdhgardrg2mgn2i	52	3	Expert	Expert	NNP
work_j6fm452usjdmdhgardrg2mgn2i	52	4	Systems	Systems	NNPS
work_j6fm452usjdmdhgardrg2mgn2i	52	5	with	with	IN
work_j6fm452usjdmdhgardrg2mgn2i	52	6	Applications	Applications	NNPS
work_j6fm452usjdmdhgardrg2mgn2i	52	7	33	33	CD
work_j6fm452usjdmdhgardrg2mgn2i	52	8	(	(	-LRB-
work_j6fm452usjdmdhgardrg2mgn2i	52	9	2007	2007	CD
work_j6fm452usjdmdhgardrg2mgn2i	52	10	)	)	-RRB-
work_j6fm452usjdmdhgardrg2mgn2i	52	11	110–121	110–121	CD
work_j6fm452usjdmdhgardrg2mgn2i	52	12	111	111	CD
work_j6fm452usjdmdhgardrg2mgn2i	52	13	https://isiarticles.com/article/20075	https://isiarticles.com/article/20075	CD