id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
5292	Martin, James R.	Automation and the Service Attitudes of ARL Circulation Managers	1981-09-01	5	.pdf	application/pdf	2716	259	59	categories of manual , batch , and online systems, and (2) to capture opinions on the circulation manager's view of his management Fifty-seven percent of managers of manual systems responded that three groups were used to explore the question of association between level of automation and manager service attitudes (see table 3). manual-system managers agreed that "control of circulating books tends to be inadequate." This compares to 16 percent of tend to expect more service than the department can give," 56 percent of manual managers agreed, as did 46 percent of batch Circulation managers are generally favorable in their attitudes toward user demands and expectations. batch managers agreed that "the circulation department should be oriented towards users' expectations," only 70 percent "Users should be more tolerant of limitations in circulation services," manual managers disagreed by 34 percent, batch managers by 40 percent, and online managers 	./cache/5292.pdf	./txt/5292.txt