id	sid	tid	token	lemma	pos
2241	1	1	Extending	extend	VBG
2241	1	2	IM	IM	NNP
2241	1	3	beyond	beyond	IN
2241	1	4	the	the	DT
2241	1	5	Reference	Reference	NNP
2241	1	6	Desk	Desk	NNP
2241	1	7	:	:	:
2241	1	8	A	a	DT
2241	1	9	Case	Case	NNP
2241	1	10	Study	Study	NNP
2241	1	11	on	on	IN
2241	1	12	the	the	DT
2241	1	13	Integration	Integration	NNP
2241	1	14	of	of	IN
2241	1	15	Chat	Chat	NNP
2241	1	16	Reference	Reference	NNP
2241	1	17	and	and	CC
2241	1	18	Library	Library	NNP
2241	1	19	-	-	HYPH
2241	1	20	Wide	wide	JJ
2241	1	21	Instant	Instant	NNP
2241	1	22	Messaging	Messaging	NNP
2241	1	23	Network	Network	NNP
2241	1	24	Ian	Ian	NNP
2241	1	25	Chan	Chan	NNP
2241	1	26	,	,	,
2241	1	27	Pearl	Pearl	NNP
2241	1	28	Ly	Ly	NNP
2241	1	29	,	,	,
2241	1	30	and	and	CC
2241	1	31	Yvonne	Yvonne	NNP
2241	1	32	Meulemans	Meulemans	NNPS
2241	1	33	INFORMATION	INFORMATION	VBD
2241	1	34	TECHNOLOGY	technology	NN
2241	1	35	AND	and	CC
2241	1	36	LIBRARIES	LIBRARIES	NNP
2241	1	37	|	|	NNP
2241	1	38	SEPTEMBER	SEPTEMBER	NNP
2241	1	39	2012	2012	CD
2241	1	40	4	4	CD
2241	1	41	ABSTRACT	ABSTRACT	NNP
2241	1	42	Openfire	Openfire	NNP
2241	1	43	is	be	VBZ
2241	1	44	an	an	DT
2241	1	45	open	open	JJ
2241	1	46	-	-	HYPH
2241	1	47	source	source	NN
2241	1	48	instant	instant	JJ
2241	1	49	messaging	messaging	NN
2241	1	50	(	(	-LRB-
2241	1	51	IM	IM	NNP
2241	1	52	)	)	-RRB-
2241	1	53	network	network	NN
2241	1	54	and	and	CC
2241	1	55	a	a	DT
2241	1	56	single	single	JJ
2241	1	57	unified	unified	JJ
2241	1	58	application	application	NN
2241	1	59	that	that	WDT
2241	1	60	meets	meet	VBZ
2241	1	61	the	the	DT
2241	1	62	needs	need	NNS
2241	1	63	of	of	IN
2241	1	64	chat	chat	JJ
2241	1	65	reference	reference	NN
2241	1	66	and	and	CC
2241	1	67	internal	internal	JJ
2241	1	68	communication	communication	NN
2241	1	69	.	.	.
2241	2	1	In	in	IN
2241	2	2	Fall	Fall	NNP
2241	2	3	2009	2009	CD
2241	2	4	,	,	,
2241	2	5	the	the	DT
2241	2	6	California	California	NNP
2241	2	7	State	State	NNP
2241	2	8	University	University	NNP
2241	2	9	San	San	NNP
2241	2	10	Marcos	Marcos	NNP
2241	2	11	(	(	-LRB-
2241	2	12	CSUSM	CSUSM	NNP
2241	2	13	)	)	-RRB-
2241	2	14	Library	Library	NNP
2241	2	15	began	begin	VBD
2241	2	16	using	use	VBG
2241	2	17	Openfire	Openfire	NNP
2241	2	18	and	and	CC
2241	2	19	other	other	JJ
2241	2	20	Jive	Jive	NNP
2241	2	21	software	software	NN
2241	2	22	IM	IM	NNP
2241	2	23	technologies	technology	NNS
2241	2	24	to	to	TO
2241	2	25	simultaneously	simultaneously	RB
2241	2	26	improve	improve	VB
2241	2	27	our	-PRON-	PRP$
2241	2	28	existing	exist	VBG
2241	2	29	IM	IM	NNP
2241	2	30	-	-	HYPH
2241	2	31	integrated	integrate	VBN
2241	2	32	chat	chat	NN
2241	2	33	reference	reference	NN
2241	2	34	software	software	NN
2241	2	35	and	and	CC
2241	2	36	implement	implement	VB
2241	2	37	an	an	DT
2241	2	38	internal	internal	JJ
2241	2	39	IM	IM	NNP
2241	2	40	network	network	NN
2241	2	41	.	.	.
2241	3	1	This	this	DT
2241	3	2	case	case	NN
2241	3	3	study	study	NN
2241	3	4	describes	describe	VBZ
2241	3	5	the	the	DT
2241	3	6	chat	chat	NN
2241	3	7	reference	reference	NN
2241	3	8	and	and	CC
2241	3	9	internal	internal	JJ
2241	3	10	communications	communication	NNS
2241	3	11	environment	environment	NN
2241	3	12	at	at	IN
2241	3	13	the	the	DT
2241	3	14	CSUSM	CSUSM	NNP
2241	3	15	Library	Library	NNP
2241	3	16	and	and	CC
2241	3	17	the	the	DT
2241	3	18	selection	selection	NN
2241	3	19	,	,	,
2241	3	20	implementation	implementation	NN
2241	3	21	,	,	,
2241	3	22	and	and	CC
2241	3	23	evaluation	evaluation	NN
2241	3	24	of	of	IN
2241	3	25	Openfire	Openfire	NNP
2241	3	26	.	.	.
2241	4	1	In	in	IN
2241	4	2	addition	addition	NN
2241	4	3	,	,	,
2241	4	4	the	the	DT
2241	4	5	authors	author	NNS
2241	4	6	discuss	discuss	VBP
2241	4	7	the	the	DT
2241	4	8	benefits	benefit	NNS
2241	4	9	of	of	IN
2241	4	10	deploying	deploy	VBG
2241	4	11	an	an	DT
2241	4	12	integrated	integrated	JJ
2241	4	13	IM	im	NN
2241	4	14	and	and	CC
2241	4	15	chat	chat	NN
2241	4	16	reference	reference	NN
2241	4	17	network	network	NN
2241	4	18	.	.	.
2241	5	1	INTRODUCTION	INTRODUCTION	VBN
2241	5	2	Instant	instant	JJ
2241	5	3	messaging	messaging	NN
2241	5	4	(	(	-LRB-
2241	5	5	IM	IM	NNP
2241	5	6	)	)	-RRB-
2241	5	7	has	have	VBZ
2241	5	8	become	become	VBN
2241	5	9	a	a	DT
2241	5	10	prevalent	prevalent	JJ
2241	5	11	contact	contact	NN
2241	5	12	point	point	NN
2241	5	13	for	for	IN
2241	5	14	library	library	NN
2241	5	15	patrons	patron	NNS
2241	5	16	to	to	TO
2241	5	17	get	get	VB
2241	5	18	information	information	NN
2241	5	19	and	and	CC
2241	5	20	reference	reference	NN
2241	5	21	help	help	NN
2241	5	22	,	,	,
2241	5	23	commonly	commonly	RB
2241	5	24	known	know	VBN
2241	5	25	as	as	IN
2241	5	26	chat	chat	NN
2241	5	27	reference	reference	NN
2241	5	28	or	or	CC
2241	5	29	virtual	virtual	JJ
2241	5	30	reference	reference	NN
2241	5	31	.	.	.
2241	6	1	However	however	RB
2241	6	2	,	,	,
2241	6	3	IM	IM	NNP
2241	6	4	can	can	MD
2241	6	5	also	also	RB
2241	6	6	offer	offer	VB
2241	6	7	a	a	DT
2241	6	8	unique	unique	JJ
2241	6	9	method	method	NN
2241	6	10	of	of	IN
2241	6	11	communication	communication	NN
2241	6	12	between	between	IN
2241	6	13	library	library	NN
2241	6	14	staff	staff	NN
2241	6	15	.	.	.
2241	7	1	Librarians	librarian	NNS
2241	7	2	are	be	VBP
2241	7	3	able	able	JJ
2241	7	4	to	to	TO
2241	7	5	rapidly	rapidly	RB
2241	7	6	exchange	exchange	VB
2241	7	7	information	information	NN
2241	7	8	synchronously	synchronously	RB
2241	7	9	or	or	CC
2241	7	10	asynchronously	asynchronously	RB
2241	7	11	in	in	IN
2241	7	12	an	an	DT
2241	7	13	informal	informal	JJ
2241	7	14	way	way	NN
2241	7	15	.	.	.
2241	8	1	IM	IM	NNP
2241	8	2	provides	provide	VBZ
2241	8	3	another	another	DT
2241	8	4	means	means	NN
2241	8	5	of	of	IN
2241	8	6	building	build	VBG
2241	8	7	relationships	relationship	NNS
2241	8	8	within	within	IN
2241	8	9	the	the	DT
2241	8	10	library	library	NN
2241	8	11	organization	organization	NN
2241	8	12	and	and	CC
2241	8	13	can	can	MD
2241	8	14	improve	improve	VB
2241	8	15	teamwork	teamwork	NN
2241	8	16	.	.	.
2241	9	1	Many	many	JJ
2241	9	2	different	different	JJ
2241	9	3	chat	chat	NN
2241	9	4	-	-	HYPH
2241	9	5	reference	reference	NN
2241	9	6	software	software	NN
2241	9	7	packages	package	NNS
2241	9	8	are	be	VBP
2241	9	9	widely	widely	RB
2241	9	10	used	use	VBN
2241	9	11	by	by	IN
2241	9	12	libraries	library	NNS
2241	9	13	,	,	,
2241	9	14	including	include	VBG
2241	9	15	QuestionPoint	QuestionPoint	NNP
2241	9	16	,	,	,
2241	9	17	Meebo	Meebo	NNP
2241	9	18	,	,	,
2241	9	19	and	and	CC
2241	9	20	LibraryH3lp	LibraryH3lp	NNP
2241	9	21	.	.	.
2241	10	1	Less	less	RBR
2241	10	2	commonly	commonly	RB
2241	10	3	used	use	VBN
2241	10	4	is	be	VBZ
2241	10	5	Openfire	Openfire	NNP
2241	10	6	(	(	-LRB-
2241	10	7	www.igniterealtime.org/projects/openfire	www.igniterealtime.org/projects/openfire	NN
2241	10	8	)	)	-RRB-
2241	10	9	,	,	,
2241	10	10	an	an	DT
2241	10	11	open	open	JJ
2241	10	12	-	-	HYPH
2241	10	13	source	source	NN
2241	10	14	IM	IM	NNP
2241	10	15	network	network	NN
2241	10	16	and	and	CC
2241	10	17	a	a	DT
2241	10	18	single	single	JJ
2241	10	19	unified	unified	JJ
2241	10	20	application	application	NN
2241	10	21	that	that	WDT
2241	10	22	uses	use	VBZ
2241	10	23	the	the	DT
2241	10	24	Extensible	Extensible	NNP
2241	10	25	Messaging	Messaging	NNP
2241	10	26	and	and	CC
2241	10	27	Presence	Presence	NNP
2241	10	28	Protocol	Protocol	NNP
2241	10	29	(	(	-LRB-
2241	10	30	XMPP	XMPP	NNP
2241	10	31	)	)	-RRB-
2241	10	32	,	,	,
2241	10	33	a	a	DT
2241	10	34	widely	widely	RB
2241	10	35	adopted	adopt	VBN
2241	10	36	open	open	JJ
2241	10	37	protocol	protocol	NN
2241	10	38	for	for	IN
2241	10	39	IM	IM	NNP
2241	10	40	.	.	.
2241	11	1	Since	since	IN
2241	11	2	2009	2009	CD
2241	11	3	,	,	,
2241	11	4	the	the	DT
2241	11	5	California	California	NNP
2241	11	6	State	State	NNP
2241	11	7	University	University	NNP
2241	11	8	San	San	NNP
2241	11	9	Marcos	Marcos	NNP
2241	11	10	(	(	-LRB-
2241	11	11	CSUSM	CSUSM	NNP
2241	11	12	)	)	-RRB-
2241	11	13	Kellogg	Kellogg	NNP
2241	11	14	Library	Library	NNP
2241	11	15	has	have	VBZ
2241	11	16	used	use	VBN
2241	11	17	Openfire	Openfire	NNP
2241	11	18	for	for	IN
2241	11	19	chat	chat	NN
2241	11	20	reference	reference	NN
2241	11	21	and	and	CC
2241	11	22	internal	internal	JJ
2241	11	23	IM	IM	NNP
2241	11	24	communication	communication	NN
2241	11	25	.	.	.
2241	12	1	Openfire	Openfire	NNP
2241	12	2	was	be	VBD
2241	12	3	relatively	relatively	RB
2241	12	4	easy	easy	JJ
2241	12	5	to	to	TO
2241	12	6	set	set	VB
2241	12	7	up	up	RP
2241	12	8	and	and	CC
2241	12	9	administer	administer	VB
2241	12	10	by	by	IN
2241	12	11	the	the	DT
2241	12	12	Web	Web	NNP
2241	12	13	Development	Development	NNP
2241	12	14	Librarian	Librarian	NNP
2241	12	15	.	.	.
2241	13	1	Librarians	librarian	NNS
2241	13	2	and	and	CC
2241	13	3	library	library	JJ
2241	13	4	users	user	NNS
2241	13	5	have	have	VBP
2241	13	6	found	find	VBN
2241	13	7	the	the	DT
2241	13	8	IM	IM	NNP
2241	13	9	interface	interface	NN
2241	13	10	to	to	TO
2241	13	11	be	be	VB
2241	13	12	intuitive	intuitive	JJ
2241	13	13	.	.	.
2241	14	1	In	in	IN
2241	14	2	addition	addition	NN
2241	14	3	to	to	IN
2241	14	4	helpful	helpful	JJ
2241	14	5	chat	chat	NN
2241	14	6	reference	reference	NN
2241	14	7	features	feature	VBZ
2241	14	8	such	such	JJ
2241	14	9	as	as	IN
2241	14	10	statistics	statistic	NNS
2241	14	11	capture	capture	NN
2241	14	12	,	,	,
2241	14	13	queues	queue	NNS
2241	14	14	,	,	,
2241	14	15	transfer	transfer	VB
2241	14	16	,	,	,
2241	14	17	linking	link	VBG
2241	14	18	to	to	IN
2241	14	19	Meebo	Meebo	NNP
2241	14	20	widgets	widget	NNS
2241	14	21	,	,	,
2241	14	22	Openfire	Openfire	NNP
2241	14	23	offers	offer	VBZ
2241	14	24	the	the	DT
2241	14	25	unique	unique	JJ
2241	14	26	capability	capability	NN
2241	14	27	to	to	TO
2241	14	28	host	host	VB
2241	14	29	an	an	DT
2241	14	30	internal	internal	JJ
2241	14	31	IM	im	NN
2241	14	32	network	network	NN
2241	14	33	within	within	IN
2241	14	34	the	the	DT
2241	14	35	library	library	NN
2241	14	36	.	.	.
2241	15	1	Ian	Ian	NNP
2241	15	2	Chan	Chan	NNP
2241	15	3	(	(	-LRB-
2241	15	4	ichan@csusm.edu	ichan@csusm.edu	NNP
2241	15	5	)	)	-RRB-
2241	15	6	is	be	VBZ
2241	15	7	Web	Web	NNP
2241	15	8	Development	Development	NNP
2241	15	9	Librarian	Librarian	NNP
2241	15	10	,	,	,
2241	15	11	California	California	NNP
2241	15	12	State	State	NNP
2241	15	13	University	University	NNP
2241	15	14	San	San	NNP
2241	15	15	Marcos	Marcos	NNP
2241	15	16	,	,	,
2241	15	17	Pearl	Pearl	NNP
2241	15	18	Ly	Ly	NNP
2241	15	19	(	(	-LRB-
2241	15	20	pmly@pasadena.edu	pmly@pasadena.edu	NN
2241	15	21	)	)	-RRB-
2241	15	22	is	be	VBZ
2241	15	23	Access	Access	NNP
2241	15	24	Services	Services	NNPS
2241	15	25	&	&	CC
2241	15	26	Emerging	Emerging	NNP
2241	15	27	Technologies	Technologies	NNPS
2241	15	28	Librarian	Librarian	NNP
2241	15	29	,	,	,
2241	15	30	Pasadena	Pasadena	NNP
2241	15	31	Community	Community	NNP
2241	15	32	College	College	NNP
2241	15	33	,	,	,
2241	15	34	Pasadena	Pasadena	NNP
2241	15	35	,	,	,
2241	15	36	and	and	CC
2241	15	37	Yvonne	Yvonne	NNP
2241	15	38	Meulemans	Meulemans	NNPS
2241	15	39	(	(	-LRB-
2241	15	40	ymeulema@csusm.edu	ymeulema@csusm.edu	NNS
2241	15	41	)	)	-RRB-
2241	15	42	is	be	VBZ
2241	15	43	Information	Information	NNP
2241	15	44	Literacy	Literacy	NNP
2241	15	45	Program	Program	NNP
2241	15	46	Coordinator	Coordinator	NNP
2241	15	47	,	,	,
2241	15	48	California	California	NNP
2241	15	49	State	State	NNP
2241	15	50	University	University	NNP
2241	15	51	San	San	NNP
2241	15	52	Marcos	Marcos	NNP
2241	15	53	,	,	,
2241	15	54	California	California	NNP
2241	15	55	.	.	.
2241	16	1	EXTENDING	extend	VBG
2241	16	2	IM	IM	NNP
2241	16	3	BEYOND	BEYOND	NNP
2241	16	4	THE	the	DT
2241	16	5	REFERENCE	reference	NN
2241	16	6	DESK	desk	NN
2241	16	7	|	|	NNP
2241	16	8	CHAN	CHAN	NNS
2241	16	9	,	,	,
2241	16	10	LY	LY	NNP
2241	16	11	,	,	,
2241	16	12	AND	and	CC
2241	16	13	MEULEMANS	meulemans	NN
2241	16	14	5	5	CD
2241	16	15	In	in	IN
2241	16	16	this	this	DT
2241	16	17	article	article	NN
2241	16	18	,	,	,
2241	16	19	the	the	DT
2241	16	20	authors	author	NNS
2241	16	21	present	present	VBP
2241	16	22	a	a	DT
2241	16	23	literature	literature	NN
2241	16	24	review	review	NN
2241	16	25	on	on	IN
2241	16	26	IM	IM	NNP
2241	16	27	as	as	IN
2241	16	28	a	a	DT
2241	16	29	workplace	workplace	JJ
2241	16	30	communication	communication	NN
2241	16	31	tool	tool	NN
2241	16	32	and	and	CC
2241	16	33	its	-PRON-	PRP$
2241	16	34	successful	successful	JJ
2241	16	35	use	use	NN
2241	16	36	in	in	IN
2241	16	37	libraries	library	NNS
2241	16	38	for	for	IN
2241	16	39	chat	chat	JJ
2241	16	40	reference	reference	NN
2241	16	41	services	service	NNS
2241	16	42	.	.	.
2241	17	1	A	a	DT
2241	17	2	case	case	NN
2241	17	3	study	study	NN
2241	17	4	on	on	IN
2241	17	5	the	the	DT
2241	17	6	selection	selection	NN
2241	17	7	,	,	,
2241	17	8	implementation	implementation	NN
2241	17	9	,	,	,
2241	17	10	and	and	CC
2241	17	11	evaluation	evaluation	NN
2241	17	12	of	of	IN
2241	17	13	Openfire	Openfire	NNP
2241	17	14	for	for	IN
2241	17	15	use	use	NN
2241	17	16	in	in	IN
2241	17	17	chat	chat	JJ
2241	17	18	reference	reference	NN
2241	17	19	and	and	CC
2241	17	20	as	as	IN
2241	17	21	an	an	DT
2241	17	22	internal	internal	JJ
2241	17	23	network	network	NN
2241	17	24	will	will	MD
2241	17	25	be	be	VB
2241	17	26	discussed	discuss	VBN
2241	17	27	.	.	.
2241	18	1	In	in	IN
2241	18	2	addition	addition	NN
2241	18	3	,	,	,
2241	18	4	survey	survey	NN
2241	18	5	results	result	NNS
2241	18	6	on	on	IN
2241	18	7	the	the	DT
2241	18	8	library	library	NN
2241	18	9	staff	staff	NN
2241	18	10	use	use	NN
2241	18	11	of	of	IN
2241	18	12	the	the	DT
2241	18	13	internal	internal	JJ
2241	18	14	IM	IM	NNP
2241	18	15	network	network	NN
2241	18	16	and	and	CC
2241	18	17	its	-PRON-	PRP$
2241	18	18	implications	implication	NNS
2241	18	19	for	for	IN
2241	18	20	collaboration	collaboration	NN
2241	18	21	and	and	CC
2241	18	22	increased	increase	VBN
2241	18	23	communication	communication	NN
2241	18	24	are	be	VBP
2241	18	25	shared	share	VBN
2241	18	26	.	.	.
2241	19	1	LITERATURE	LITERATURE	NNP
2241	19	2	REVIEW	REVIEW	NNP
2241	19	3	Although	although	IN
2241	19	4	there	there	EX
2241	19	5	is	be	VBZ
2241	19	6	a	a	DT
2241	19	7	great	great	JJ
2241	19	8	deal	deal	NN
2241	19	9	of	of	IN
2241	19	10	literature	literature	NN
2241	19	11	on	on	IN
2241	19	12	IM	IM	NNP
2241	19	13	for	for	IN
2241	19	14	library	library	NN
2241	19	15	reference	reference	NN
2241	19	16	services	service	NNS
2241	19	17	,	,	,
2241	19	18	publications	publication	NNS
2241	19	19	on	on	IN
2241	19	20	the	the	DT
2241	19	21	use	use	NN
2241	19	22	of	of	IN
2241	19	23	IM	IM	NNP
2241	19	24	in	in	IN
2241	19	25	libraries	library	NNS
2241	19	26	for	for	IN
2241	19	27	internal	internal	JJ
2241	19	28	communications	communication	NNS
2241	19	29	do	do	VBP
2241	19	30	not	not	RB
2241	19	31	appear	appear	VB
2241	19	32	in	in	IN
2241	19	33	the	the	DT
2241	19	34	professional	professional	JJ
2241	19	35	literature	literature	NN
2241	19	36	.	.	.
2241	20	1	A	a	DT
2241	20	2	review	review	NN
2241	20	3	of	of	IN
2241	20	4	library	library	NN
2241	20	5	and	and	CC
2241	20	6	information	information	NN
2241	20	7	science	science	NN
2241	20	8	(	(	-LRB-
2241	20	9	LIS	LIS	NNP
2241	20	10	)	)	-RRB-
2241	20	11	literature	literature	NN
2241	20	12	has	have	VBZ
2241	20	13	revealed	reveal	VBN
2241	20	14	very	very	RB
2241	20	15	limited	limited	JJ
2241	20	16	work	work	NN
2241	20	17	on	on	IN
2241	20	18	this	this	DT
2241	20	19	aspect	aspect	NN
2241	20	20	of	of	IN
2241	20	21	instant	instant	JJ
2241	20	22	messaging	messaging	NN
2241	20	23	.	.	.
2241	21	1	However	however	RB
2241	21	2	,	,	,
2241	21	3	a	a	DT
2241	21	4	wider	wide	JJR
2241	21	5	literature	literature	NN
2241	21	6	review	review	NN
2241	21	7	in	in	IN
2241	21	8	the	the	DT
2241	21	9	fields	field	NNS
2241	21	10	of	of	IN
2241	21	11	communications	communication	NNS
2241	21	12	,	,	,
2241	21	13	computer	computer	NN
2241	21	14	science	science	NN
2241	21	15	,	,	,
2241	21	16	and	and	CC
2241	21	17	business	business	NN
2241	21	18	,	,	,
2241	21	19	indicates	indicate	VBZ
2241	21	20	there	there	EX
2241	21	21	is	be	VBZ
2241	21	22	growing	grow	VBG
2241	21	23	interest	interest	NN
2241	21	24	in	in	IN
2241	21	25	studying	study	VBG
2241	21	26	the	the	DT
2241	21	27	benefits	benefit	NNS
2241	21	28	of	of	IN
2241	21	29	IM	IM	NNP
2241	21	30	within	within	IN
2241	21	31	organizations	organization	NNS
2241	21	32	.	.	.
2241	22	1	Instant	instant	JJ
2241	22	2	Messaging	Messaging	NNP
2241	22	3	in	in	IN
2241	22	4	the	the	DT
2241	22	5	Workplace	Workplace	NNP
2241	22	6	In	in	IN
2241	22	7	the	the	DT
2241	22	8	workplace	workplace	NN
2241	22	9	,	,	,
2241	22	10	IM	IM	NNP
2241	22	11	can	can	MD
2241	22	12	offer	offer	VB
2241	22	13	a	a	DT
2241	22	14	cost	cost	NN
2241	22	15	-	-	HYPH
2241	22	16	effective	effective	JJ
2241	22	17	means	mean	NNS
2241	22	18	of	of	IN
2241	22	19	connecting	connect	VBG
2241	22	20	in	in	IN
2241	22	21	real	real	JJ
2241	22	22	-	-	HYPH
2241	22	23	time	time	NN
2241	22	24	and	and	CC
2241	22	25	may	may	MD
2241	22	26	increase	increase	VB
2241	22	27	communication	communication	NN
2241	22	28	effectiveness	effectiveness	NN
2241	22	29	between	between	IN
2241	22	30	employees	employee	NNS
2241	22	31	.	.	.
2241	23	1	It	-PRON-	PRP
2241	23	2	offers	offer	VBZ
2241	23	3	a	a	DT
2241	23	4	number	number	NN
2241	23	5	of	of	IN
2241	23	6	advantages	advantage	NNS
2241	23	7	over	over	IN
2241	23	8	email	email	NN
2241	23	9	,	,	,
2241	23	10	telephone	telephone	NN
2241	23	11	,	,	,
2241	23	12	and	and	CC
2241	23	13	face	face	NN
2241	23	14	-	-	HYPH
2241	23	15	to	to	IN
2241	23	16	-	-	HYPH
2241	23	17	face	face	NN
2241	23	18	that	that	IN
2241	23	19	we	-PRON-	PRP
2241	23	20	will	will	MD
2241	23	21	discuss	discuss	VB
2241	23	22	further	far	RBR
2241	23	23	in	in	IN
2241	23	24	the	the	DT
2241	23	25	following	following	JJ
2241	23	26	section	section	NN
2241	23	27	.	.	.
2241	24	1	Within	within	IN
2241	24	2	the	the	DT
2241	24	3	academic	academic	JJ
2241	24	4	library	library	NN
2241	24	5	,	,	,
2241	24	6	IM	IM	NNP
2241	24	7	offers	offer	VBZ
2241	24	8	the	the	DT
2241	24	9	possibility	possibility	NN
2241	24	10	of	of	IN
2241	24	11	not	not	RB
2241	24	12	only	only	RB
2241	24	13	improving	improve	VBG
2241	24	14	access	access	NN
2241	24	15	to	to	IN
2241	24	16	librarians	librarian	NNS
2241	24	17	for	for	IN
2241	24	18	research	research	NN
2241	24	19	help	help	NN
2241	24	20	but	but	CC
2241	24	21	also	also	RB
2241	24	22	provides	provide	VBZ
2241	24	23	the	the	DT
2241	24	24	opportunity	opportunity	NN
2241	24	25	to	to	TO
2241	24	26	enhance	enhance	VB
2241	24	27	communication	communication	NN
2241	24	28	and	and	CC
2241	24	29	collaboration	collaboration	NN
2241	24	30	throughout	throughout	IN
2241	24	31	the	the	DT
2241	24	32	entire	entire	JJ
2241	24	33	organization	organization	NN
2241	24	34	.	.	.
2241	25	1	Research	research	NN
2241	25	2	findings	finding	NNS
2241	25	3	indicate	indicate	VBP
2241	25	4	that	that	IN
2241	25	5	IM	IM	NNP
2241	25	6	allows	allow	VBZ
2241	25	7	coworkers	coworker	NNS
2241	25	8	to	to	TO
2241	25	9	maintain	maintain	VB
2241	25	10	a	a	DT
2241	25	11	sense	sense	NN
2241	25	12	of	of	IN
2241	25	13	connection	connection	NN
2241	25	14	and	and	CC
2241	25	15	context	context	NN
2241	25	16	that	that	WDT
2241	25	17	is	be	VBZ
2241	25	18	different	different	JJ
2241	25	19	from	from	IN
2241	25	20	email	email	NN
2241	25	21	,	,	,
2241	25	22	face	face	NN
2241	25	23	-	-	HYPH
2241	25	24	to	to	IN
2241	25	25	-	-	HYPH
2241	25	26	face	face	NN
2241	25	27	(	(	-LRB-
2241	25	28	FTF	FTF	NNP
2241	25	29	)	)	-RRB-
2241	25	30	,	,	,
2241	25	31	and	and	CC
2241	25	32	phone	phone	NN
2241	25	33	conversations.1	conversations.1	NFP
2241	25	34	Each	each	DT
2241	25	35	IM	IM	NNP
2241	25	36	conversation	conversation	NN
2241	25	37	is	be	VBZ
2241	25	38	designed	design	VBN
2241	25	39	to	to	TO
2241	25	40	display	display	VB
2241	25	41	as	as	IN
2241	25	42	a	a	DT
2241	25	43	single	single	JJ
2241	25	44	textual	textual	JJ
2241	25	45	thread	thread	NN
2241	25	46	with	with	IN
2241	25	47	one	one	CD
2241	25	48	window	window	NN
2241	25	49	per	per	IN
2241	25	50	conversation	conversation	NN
2241	25	51	.	.	.
2241	26	1	The	the	DT
2241	26	2	contributions	contribution	NNS
2241	26	3	from	from	IN
2241	26	4	each	each	DT
2241	26	5	person	person	NN
2241	26	6	in	in	IN
2241	26	7	the	the	DT
2241	26	8	discussion	discussion	NN
2241	26	9	are	be	VBP
2241	26	10	clearly	clearly	RB
2241	26	11	indicated	indicate	VBN
2241	26	12	and	and	CC
2241	26	13	it	-PRON-	PRP
2241	26	14	is	be	VBZ
2241	26	15	easy	easy	JJ
2241	26	16	to	to	TO
2241	26	17	review	review	VB
2241	26	18	what	what	WP
2241	26	19	has	have	VBZ
2241	26	20	been	be	VBN
2241	26	21	said	say	VBN
2241	26	22	.	.	.
2241	27	1	This	this	DT
2241	27	2	design	design	NN
2241	27	3	supports	support	VBZ
2241	27	4	the	the	DT
2241	27	5	intermittent	intermittent	JJ
2241	27	6	reconnection	reconnection	NN
2241	27	7	of	of	IN
2241	27	8	conversation	conversation	NN
2241	27	9	and	and	CC
2241	27	10	in	in	IN
2241	27	11	contrast	contrast	NN
2241	27	12	to	to	IN
2241	27	13	email	email	NN
2241	27	14	,	,	,
2241	27	15	“	"	``
2241	27	16	intermittent	intermittent	JJ
2241	27	17	instant	instant	JJ
2241	27	18	messages	message	NNS
2241	27	19	were	be	VBD
2241	27	20	thought	think	VBN
2241	27	21	to	to	TO
2241	27	22	be	be	VB
2241	27	23	more	more	RBR
2241	27	24	immersive	immersive	JJ
2241	27	25	and	and	CC
2241	27	26	to	to	TO
2241	27	27	give	give	VB
2241	27	28	more	more	JJR
2241	27	29	of	of	IN
2241	27	30	a	a	DT
2241	27	31	sense	sense	NN
2241	27	32	of	of	IN
2241	27	33	a	a	DT
2241	27	34	shared	share	VBN
2241	27	35	space	space	NN
2241	27	36	and	and	CC
2241	27	37	context	context	NN
2241	27	38	than	than	IN
2241	27	39	such	such	JJ
2241	27	40	email	email	NN
2241	27	41	exchanges	exchange	NNS
2241	27	42	.	.	.
2241	27	43	”2	”2	CD
2241	27	44	Through	through	IN
2241	27	45	the	the	DT
2241	27	46	use	use	NN
2241	27	47	of	of	IN
2241	27	48	IM	IM	NNP
2241	27	49	,	,	,
2241	27	50	coworkers	coworker	NNS
2241	27	51	gain	gain	VBP
2241	27	52	a	a	DT
2241	27	53	highly	highly	RB
2241	27	54	interactive	interactive	JJ
2241	27	55	channel	channel	NN
2241	27	56	of	of	IN
2241	27	57	communication	communication	NN
2241	27	58	that	that	WDT
2241	27	59	is	be	VBZ
2241	27	60	not	not	RB
2241	27	61	available	available	JJ
2241	27	62	via	via	IN
2241	27	63	other	other	JJ
2241	27	64	methods	method	NNS
2241	27	65	of	of	IN
2241	27	66	communication.3	communication.3	NNP
2241	27	67	Phone	Phone	NNP
2241	27	68	and	and	CC
2241	27	69	FTF	FTF	NNP
2241	27	70	conversations	conversation	NNS
2241	27	71	are	be	VBP
2241	27	72	two	two	CD
2241	27	73	of	of	IN
2241	27	74	the	the	DT
2241	27	75	most	most	RBS
2241	27	76	common	common	JJ
2241	27	77	forms	form	NNS
2241	27	78	of	of	IN
2241	27	79	interruption	interruption	NN
2241	27	80	within	within	IN
2241	27	81	the	the	DT
2241	27	82	workplace.4	workplace.4	NN
2241	27	83	However	However	NNP
2241	27	84	,	,	,
2241	27	85	Garrett	Garrett	NNP
2241	27	86	and	and	CC
2241	27	87	Danziger	Danziger	NNP
2241	27	88	found	find	VBD
2241	27	89	that	that	IN
2241	27	90	“	"	``
2241	27	91	instant	instant	JJ
2241	27	92	messaging	messaging	NN
2241	27	93	in	in	IN
2241	27	94	the	the	DT
2241	27	95	workplace	workplace	NN
2241	27	96	simultaneously	simultaneously	RB
2241	27	97	promotes	promote	VBZ
2241	27	98	more	more	RBR
2241	27	99	frequent	frequent	JJ
2241	27	100	communications	communication	NNS
2241	27	101	and	and	CC
2241	27	102	reduces	reduce	VBZ
2241	27	103	interruptions	interruption	NNS
2241	27	104	.	.	.
2241	27	105	”5	”5	NNS
2241	27	106	Participants	participant	NNS
2241	27	107	reported	report	VBD
2241	27	108	they	-PRON-	PRP
2241	27	109	were	be	VBD
2241	27	110	better	well	RBR
2241	27	111	able	able	JJ
2241	27	112	to	to	TO
2241	27	113	manage	manage	VB
2241	27	114	disruptions	disruption	NNS
2241	27	115	using	use	VBG
2241	27	116	IM	IM	NNP
2241	27	117	and	and	CC
2241	27	118	that	that	IN
2241	27	119	IM	IM	NNP
2241	27	120	did	do	VBD
2241	27	121	not	not	RB
2241	27	122	increase	increase	VB
2241	27	123	their	-PRON-	PRP$
2241	27	124	communication	communication	NN
2241	27	125	time	time	NN
2241	27	126	.	.	.
2241	28	1	The	the	DT
2241	28	2	findings	finding	NNS
2241	28	3	of	of	IN
2241	28	4	this	this	DT
2241	28	5	study	study	NN
2241	28	6	revealed	reveal	VBD
2241	28	7	that	that	IN
2241	28	8	some	some	DT
2241	28	9	communication	communication	NN
2241	28	10	that	that	WDT
2241	28	11	otherwise	otherwise	RB
2241	28	12	may	may	MD
2241	28	13	have	have	VB
2241	28	14	occurred	occur	VBN
2241	28	15	over	over	IN
2241	28	16	email	email	NN
2241	28	17	,	,	,
2241	28	18	by	by	IN
2241	28	19	telephone	telephone	NN
2241	28	20	,	,	,
2241	28	21	or	or	CC
2241	28	22	in	in	IN
2241	28	23	-	-	HYPH
2241	28	24	person	person	NN
2241	28	25	were	be	VBD
2241	28	26	instead	instead	RB
2241	28	27	delivered	deliver	VBN
2241	28	28	via	via	IN
2241	28	29	IM	IM	NNP
2241	28	30	.	.	.
2241	29	1	This	this	DT
2241	29	2	likely	likely	RB
2241	29	3	contributed	contribute	VBD
2241	29	4	to	to	IN
2241	29	5	the	the	DT
2241	29	6	reduced	reduce	VBN
2241	29	7	interruptions	interruption	NNS
2241	29	8	because	because	IN
2241	29	9	IM	IM	NNP
2241	29	10	does	do	VBZ
2241	29	11	not	not	RB
2241	29	12	require	require	VB
2241	29	13	full	full	JJ
2241	29	14	and	and	CC
2241	29	15	immediate	immediate	JJ
2241	29	16	attention	attention	NN
2241	29	17	unlike	unlike	IN
2241	29	18	a	a	DT
2241	29	19	phone	phone	NN
2241	29	20	call	call	NN
2241	29	21	or	or	CC
2241	29	22	face	face	NN
2241	29	23	-	-	HYPH
2241	29	24	to	to	IN
2241	29	25	-	-	HYPH
2241	29	26	face	face	NN
2241	29	27	communication	communication	NN
2241	29	28	.	.	.
2241	30	1	In	in	IN
2241	30	2	addition	addition	NN
2241	30	3	,	,	,
2241	30	4	IM	IM	NNP
2241	30	5	study	study	NN
2241	30	6	participants	participant	NNS
2241	30	7	reported	report	VBD
2241	30	8	the	the	DT
2241	30	9	ability	ability	NN
2241	30	10	to	to	TO
2241	30	11	negotiate	negotiate	VB
2241	30	12	their	-PRON-	PRP$
2241	30	13	availability	availability	NN
2241	30	14	through	through	IN
2241	30	15	postponing	postpone	VBG
2241	30	16	conversations	conversation	NNS
2241	30	17	,	,	,
2241	30	18	INFORMATION	INFORMATION	VBD
2241	30	19	TECHNOLOGY	technology	NN
2241	30	20	AND	and	CC
2241	30	21	LIBRARIES	LIBRARIES	NNP
2241	30	22	|	|	NNP
2241	30	23	SEPTEMBER	SEPTEMBER	NNP
2241	30	24	2012	2012	CD
2241	30	25	6	6	CD
2241	30	26	and	and	CC
2241	30	27	these	these	DT
2241	30	28	findings	finding	NNS
2241	30	29	support	support	VBP
2241	30	30	earlier	early	JJR
2241	30	31	studies	study	NNS
2241	30	32	suggesting	suggest	VBG
2241	30	33	IM	IM	NNP
2241	30	34	is	be	VBZ
2241	30	35	less	less	RBR
2241	30	36	intrusive	intrusive	JJ
2241	30	37	than	than	IN
2241	30	38	traditional	traditional	JJ
2241	30	39	communication	communication	NN
2241	30	40	methods	method	NNS
2241	30	41	for	for	IN
2241	30	42	determining	determine	VBG
2241	30	43	availability	availability	NN
2241	30	44	of	of	IN
2241	30	45	coworkers.6	coworkers.6	NN
2241	30	46	A	a	DT
2241	30	47	number	number	NN
2241	30	48	of	of	IN
2241	30	49	research	research	NN
2241	30	50	studies	study	NNS
2241	30	51	show	show	VBP
2241	30	52	that	that	IN
2241	30	53	IM	IM	NNP
2241	30	54	improves	improve	VBZ
2241	30	55	teamwork	teamwork	NN
2241	30	56	and	and	CC
2241	30	57	is	be	VBZ
2241	30	58	useful	useful	JJ
2241	30	59	for	for	IN
2241	30	60	discussing	discuss	VBG
2241	30	61	complex	complex	JJ
2241	30	62	tasks	task	NNS
2241	30	63	.	.	.
2241	31	1	Huang	Huang	NNP
2241	31	2	,	,	,
2241	31	3	Hung	Hung	NNP
2241	31	4	,	,	,
2241	31	5	and	and	CC
2241	31	6	Chen	Chen	NNP
2241	31	7	compared	compare	VBD
2241	31	8	the	the	DT
2241	31	9	effectiveness	effectiveness	NN
2241	31	10	of	of	IN
2241	31	11	email	email	NN
2241	31	12	and	and	CC
2241	31	13	IM	IM	NNP
2241	31	14	and	and	CC
2241	31	15	the	the	DT
2241	31	16	number	number	NN
2241	31	17	of	of	IN
2241	31	18	new	new	JJ
2241	31	19	ideas	idea	NNS
2241	31	20	;	;	:
2241	31	21	they	-PRON-	PRP
2241	31	22	found	find	VBD
2241	31	23	that	that	IN
2241	31	24	groups	group	NNS
2241	31	25	utilizing	utilize	VBG
2241	31	26	IM	IM	NNP
2241	31	27	generated	generate	VBD
2241	31	28	more	more	JJR
2241	31	29	ideas	idea	NNS
2241	31	30	than	than	IN
2241	31	31	the	the	DT
2241	31	32	email	email	NN
2241	31	33	groups.7	groups.7	CD
2241	31	34	They	-PRON-	PRP
2241	31	35	suggested	suggest	VBD
2241	31	36	that	that	IN
2241	31	37	the	the	DT
2241	31	38	spontaneous	spontaneous	JJ
2241	31	39	and	and	CC
2241	31	40	rapid	rapid	JJ
2241	31	41	interchanges	interchange	NNS
2241	31	42	typical	typical	JJ
2241	31	43	of	of	IN
2241	31	44	IM	IM	NNP
2241	31	45	facilitates	facilitate	NNS
2241	31	46	brainstorming	brainstorm	VBG
2241	31	47	between	between	IN
2241	31	48	team	team	NN
2241	31	49	members	member	NNS
2241	31	50	.	.	.
2241	32	1	The	the	DT
2241	32	2	information	information	NN
2241	32	3	that	that	WDT
2241	32	4	is	be	VBZ
2241	32	5	uniquely	uniquely	RB
2241	32	6	visible	visible	JJ
2241	32	7	through	through	IN
2241	32	8	IM	IM	NNP
2241	32	9	and	and	CC
2241	32	10	the	the	DT
2241	32	11	ease	ease	NN
2241	32	12	of	of	IN
2241	32	13	sending	send	VBG
2241	32	14	messages	message	NNS
2241	32	15	help	help	VBP
2241	32	16	create	create	VB
2241	32	17	opportunities	opportunity	NNS
2241	32	18	for	for	IN
2241	32	19	spontaneous	spontaneous	JJ
2241	32	20	dialog	dialog	NN
2241	32	21	.	.	.
2241	33	1	This	this	DT
2241	33	2	is	be	VBZ
2241	33	3	supported	support	VBN
2241	33	4	by	by	IN
2241	33	5	a	a	DT
2241	33	6	study	study	NN
2241	33	7	by	by	IN
2241	33	8	Quan	Quan	NNP
2241	33	9	-	-	HYPH
2241	33	10	Haase	Haase	NNP
2241	33	11	,	,	,
2241	33	12	Cothrel	Cothrel	NNP
2241	33	13	,	,	,
2241	33	14	and	and	CC
2241	33	15	Wellman	Wellman	NNP
2241	33	16	,	,	,
2241	33	17	which	which	WDT
2241	33	18	found	find	VBD
2241	33	19	IM	IM	NNP
2241	33	20	promotes	promote	VBZ
2241	33	21	team	team	NN
2241	33	22	interaction	interaction	NN
2241	33	23	by	by	IN
2241	33	24	indicating	indicate	VBG
2241	33	25	the	the	DT
2241	33	26	likelihood	likelihood	NN
2241	33	27	of	of	IN
2241	33	28	a	a	DT
2241	33	29	faster	fast	JJR
2241	33	30	response.8	response.8	NNP
2241	33	31	Ou	Ou	NNP
2241	33	32	et	et	NN
2241	33	33	al	al	NNP
2241	33	34	.	.	.
2241	34	1	also	also	RB
2241	34	2	suggest	suggest	VBP
2241	34	3	IM	IM	NNP
2241	34	4	has	have	VBZ
2241	34	5	“	"	``
2241	34	6	potential	potential	NN
2241	34	7	to	to	TO
2241	34	8	empower	empower	VB
2241	34	9	teamwork	teamwork	NN
2241	34	10	by	by	IN
2241	34	11	establishing	establish	VBG
2241	34	12	social	social	JJ
2241	34	13	networks	network	NNS
2241	34	14	and	and	CC
2241	34	15	facilitating	facilitate	VBG
2241	34	16	knowledge	knowledge	NN
2241	34	17	sharing	sharing	NN
2241	34	18	among	among	IN
2241	34	19	organizational	organizational	JJ
2241	34	20	members	member	NNS
2241	34	21	.	.	.
2241	34	22	”9	”9	''
2241	34	23	IM	IM	NNP
2241	34	24	can	can	MD
2241	34	25	enhance	enhance	VB
2241	34	26	the	the	DT
2241	34	27	social	social	JJ
2241	34	28	connectedness	connectedness	NN
2241	34	29	of	of	IN
2241	34	30	coworkers	coworker	NNS
2241	34	31	through	through	IN
2241	34	32	its	-PRON-	PRP$
2241	34	33	focus	focus	NN
2241	34	34	on	on	IN
2241	34	35	contact	contact	NN
2241	34	36	lists	list	NNS
2241	34	37	and	and	CC
2241	34	38	instant	instant	JJ
2241	34	39	,	,	,
2241	34	40	opportunistic	opportunistic	JJ
2241	34	41	interactivity	interactivity	NN
2241	34	42	.	.	.
2241	35	1	The	the	DT
2241	35	2	informal	informal	JJ
2241	35	3	and	and	CC
2241	35	4	personalized	personalized	JJ
2241	35	5	nature	nature	NN
2241	35	6	of	of	IN
2241	35	7	IM	IM	NNP
2241	35	8	allows	allow	VBZ
2241	35	9	workers	worker	NNS
2241	35	10	to	to	TO
2241	35	11	build	build	VB
2241	35	12	relationships	relationship	NNS
2241	35	13	while	while	IN
2241	35	14	promoting	promote	VBG
2241	35	15	the	the	DT
2241	35	16	sharing	sharing	NN
2241	35	17	of	of	IN
2241	35	18	information	information	NN
2241	35	19	.	.	.
2241	36	1	Cho	Cho	NNP
2241	36	2	,	,	,
2241	36	3	Trier	Trier	NNP
2241	36	4	,	,	,
2241	36	5	and	and	CC
2241	36	6	Kim	Kim	NNP
2241	36	7	suggest	suggest	VBP
2241	36	8	that	that	IN
2241	36	9	the	the	DT
2241	36	10	use	use	NN
2241	36	11	of	of	IN
2241	36	12	IM	IM	NNP
2241	36	13	as	as	IN
2241	36	14	a	a	DT
2241	36	15	communication	communication	NN
2241	36	16	tool	tool	NN
2241	36	17	encourages	encourage	VBZ
2241	36	18	unplanned	unplanned	JJ
2241	36	19	virtual	virtual	JJ
2241	36	20	hallway	hallway	NN
2241	36	21	discussions	discussion	NNS
2241	36	22	that	that	WDT
2241	36	23	may	may	MD
2241	36	24	be	be	VB
2241	36	25	difficult	difficult	JJ
2241	36	26	for	for	IN
2241	36	27	those	those	DT
2241	36	28	located	locate	VBN
2241	36	29	in	in	IN
2241	36	30	different	different	JJ
2241	36	31	parts	part	NNS
2241	36	32	of	of	IN
2241	36	33	a	a	DT
2241	36	34	building	building	NN
2241	36	35	,	,	,
2241	36	36	campus	campus	NN
2241	36	37	,	,	,
2241	36	38	or	or	CC
2241	36	39	in	in	IN
2241	36	40	remote	remote	JJ
2241	36	41	locations.10	locations.10	NNP
2241	36	42	IM	IM	NNP
2241	36	43	can	can	MD
2241	36	44	build	build	VB
2241	36	45	relationships	relationship	NNS
2241	36	46	between	between	IN
2241	36	47	teams	team	NNS
2241	36	48	and	and	CC
2241	36	49	organizations	organization	NNS
2241	36	50	where	where	WRB
2241	36	51	members	member	NNS
2241	36	52	are	be	VBP
2241	36	53	in	in	IN
2241	36	54	physically	physically	RB
2241	36	55	separated	separated	JJ
2241	36	56	locations	location	NNS
2241	36	57	.	.	.
2241	37	1	However	however	RB
2241	37	2	,	,	,
2241	37	3	Cho	Cho	NNP
2241	37	4	,	,	,
2241	37	5	Trier	Trier	NNP
2241	37	6	,	,	,
2241	37	7	and	and	CC
2241	37	8	Kim	Kim	NNP
2241	37	9	also	also	RB
2241	37	10	note	note	VBP
2241	37	11	that	that	IN
2241	37	12	IM	IM	NNP
2241	37	13	is	be	VBZ
2241	37	14	more	more	RBR
2241	37	15	successful	successful	JJ
2241	37	16	in	in	IN
2241	37	17	building	build	VBG
2241	37	18	relationships	relationship	NNS
2241	37	19	between	between	IN
2241	37	20	coworkers	coworker	NNS
2241	37	21	who	who	WP
2241	37	22	already	already	RB
2241	37	23	have	have	VBP
2241	37	24	an	an	DT
2241	37	25	existing	exist	VBG
2241	37	26	relationship	relationship	NN
2241	37	27	.	.	.
2241	38	1	Wu	Wu	NNP
2241	38	2	et	et	NNP
2241	38	3	al	al	NNP
2241	38	4	.	.	.
2241	39	1	argue	argue	VB
2241	39	2	that	that	IN
2241	39	3	by	by	IN
2241	39	4	helping	help	VBG
2241	39	5	to	to	TO
2241	39	6	build	build	VB
2241	39	7	the	the	DT
2241	39	8	social	social	JJ
2241	39	9	network	network	NN
2241	39	10	within	within	IN
2241	39	11	the	the	DT
2241	39	12	organization	organization	NN
2241	39	13	,	,	,
2241	39	14	instant	instant	JJ
2241	39	15	messaging	messaging	NN
2241	39	16	can	can	MD
2241	39	17	contribute	contribute	VB
2241	39	18	to	to	IN
2241	39	19	increased	increase	VBN
2241	39	20	productivity.11	productivity.11	NNP
2241	39	21	Several	several	JJ
2241	39	22	studies	study	NNS
2241	39	23	have	have	VBP
2241	39	24	cautioned	caution	VBN
2241	39	25	that	that	IN
2241	39	26	IM	IM	NNP
2241	39	27	,	,	,
2241	39	28	like	like	IN
2241	39	29	other	other	JJ
2241	39	30	forms	form	NNS
2241	39	31	of	of	IN
2241	39	32	communication	communication	NN
2241	39	33	,	,	,
2241	39	34	requires	require	VBZ
2241	39	35	organizational	organizational	JJ
2241	39	36	guidelines	guideline	NNS
2241	39	37	on	on	IN
2241	39	38	usage	usage	NN
2241	39	39	and	and	CC
2241	39	40	best	good	JJS
2241	39	41	practices	practice	NNS
2241	39	42	.	.	.
2241	40	1	Mahatanankoon	Mahatanankoon	NNP
2241	40	2	suggests	suggest	VBZ
2241	40	3	that	that	IN
2241	40	4	productivity	productivity	NN
2241	40	5	or	or	CC
2241	40	6	job	job	NN
2241	40	7	satisfaction	satisfaction	NN
2241	40	8	may	may	MD
2241	40	9	decrease	decrease	VB
2241	40	10	without	without	IN
2241	40	11	policies	policy	NNS
2241	40	12	and	and	CC
2241	40	13	workplace	workplace	VB
2241	40	14	norms	norm	NNS
2241	40	15	that	that	WDT
2241	40	16	guide	guide	VBP
2241	40	17	IM	IM	NNP
2241	40	18	use.12	use.12	NNP
2241	40	19	Other	other	JJ
2241	40	20	research	research	NN
2241	40	21	indicates	indicate	VBZ
2241	40	22	that	that	IN
2241	40	23	personality	personality	NN
2241	40	24	,	,	,
2241	40	25	employee	employee	NN
2241	40	26	status	status	NN
2241	40	27	,	,	,
2241	40	28	and	and	CC
2241	40	29	working	working	NN
2241	40	30	style	style	NN
2241	40	31	may	may	MD
2241	40	32	affect	affect	VB
2241	40	33	the	the	DT
2241	40	34	usefulness	usefulness	NN
2241	40	35	of	of	IN
2241	40	36	IM	IM	NNP
2241	40	37	for	for	IN
2241	40	38	individual	individual	JJ
2241	40	39	employees.13	employees.13	NNP
2241	40	40	Some	some	DT
2241	40	41	workers	worker	NNS
2241	40	42	may	may	MD
2241	40	43	find	find	VB
2241	40	44	the	the	DT
2241	40	45	multitasking	multitasking	NN
2241	40	46	nature	nature	NN
2241	40	47	of	of	IN
2241	40	48	IM	IM	NNP
2241	40	49	to	to	TO
2241	40	50	work	work	VB
2241	40	51	in	in	IN
2241	40	52	their	-PRON-	PRP$
2241	40	53	favor	favor	NN
2241	40	54	while	while	IN
2241	40	55	those	those	DT
2241	40	56	who	who	WP
2241	40	57	prefer	prefer	VBP
2241	40	58	sequential	sequential	JJ
2241	40	59	task	task	NN
2241	40	60	completion	completion	NN
2241	40	61	may	may	MD
2241	40	62	find	find	VB
2241	40	63	IM	IM	NNP
2241	40	64	disruptive	disruptive	JJ
2241	40	65	.	.	.
2241	41	1	The	the	DT
2241	41	2	hierarchy	hierarchy	NN
2241	41	3	of	of	IN
2241	41	4	work	work	NN
2241	41	5	relationships	relationship	NNS
2241	41	6	and	and	CC
2241	41	7	the	the	DT
2241	41	8	nature	nature	NN
2241	41	9	of	of	IN
2241	41	10	managerial	managerial	JJ
2241	41	11	styles	style	NNS
2241	41	12	are	be	VBP
2241	41	13	likely	likely	JJ
2241	41	14	to	to	TO
2241	41	15	have	have	VB
2241	41	16	an	an	DT
2241	41	17	impact	impact	NN
2241	41	18	on	on	IN
2241	41	19	the	the	DT
2241	41	20	use	use	NN
2241	41	21	of	of	IN
2241	41	22	IM	IM	NNP
2241	41	23	as	as	RB
2241	41	24	well	well	RB
2241	41	25	.	.	.
2241	42	1	While	while	IN
2241	42	2	there	there	EX
2241	42	3	are	be	VBP
2241	42	4	no	no	DT
2241	42	5	research	research	NN
2241	42	6	findings	finding	NNS
2241	42	7	associated	associate	VBN
2241	42	8	with	with	IN
2241	42	9	the	the	DT
2241	42	10	use	use	NN
2241	42	11	of	of	IN
2241	42	12	IM	IM	NNP
2241	42	13	for	for	IN
2241	42	14	internal	internal	JJ
2241	42	15	communication	communication	NN
2241	42	16	within	within	IN
2241	42	17	libraries	library	NNS
2241	42	18	,	,	,
2241	42	19	there	there	EX
2241	42	20	are	be	VBP
2241	42	21	articles	article	NNS
2241	42	22	encouraging	encourage	VBG
2241	42	23	its	-PRON-	PRP$
2241	42	24	use	use	NN
2241	42	25	.	.	.
2241	43	1	Breeding	breeding	NN
2241	43	2	writes	write	VBZ
2241	43	3	of	of	IN
2241	43	4	the	the	DT
2241	43	5	potential	potential	NN
2241	43	6	for	for	IN
2241	43	7	IM	IM	NNP
2241	43	8	to	to	TO
2241	43	9	bring	bring	VB
2241	43	10	about	about	RP
2241	43	11	“	"	``
2241	43	12	a	a	DT
2241	43	13	level	level	NN
2241	43	14	of	of	IN
2241	43	15	collaboration	collaboration	NN
2241	43	16	that	that	WDT
2241	43	17	only	only	RB
2241	43	18	rarely	rarely	RB
2241	43	19	occurs	occur	VBZ
2241	43	20	with	with	IN
2241	43	21	the	the	DT
2241	43	22	store	store	NN
2241	43	23	-	-	HYPH
2241	43	24	and	and	CC
2241	43	25	-	-	HYPH
2241	43	26	forward	forward	RB
2241	43	27	model	model	NN
2241	43	28	of	of	IN
2241	43	29	traditional	traditional	JJ
2241	43	30	e	e	NN
2241	43	31	-	-	NN
2241	43	32	mail	mail	NN
2241	43	33	.	.	.
2241	43	34	”14	”14	NNP
2241	43	35	Fink	Fink	NNP
2241	43	36	provides	provide	VBZ
2241	43	37	a	a	DT
2241	43	38	concise	concise	JJ
2241	43	39	introduction	introduction	NN
2241	43	40	to	to	IN
2241	43	41	the	the	DT
2241	43	42	advantages	advantage	NNS
2241	43	43	of	of	IN
2241	43	44	using	use	VBG
2241	43	45	internal	internal	JJ
2241	43	46	IM	im	NN
2241	43	47	for	for	IN
2241	43	48	communication	communication	NN
2241	43	49	between	between	IN
2241	43	50	library	library	NN
2241	43	51	staff.15	staff.15	NNP
2241	43	52	In	in	IN
2241	43	53	addition	addition	NN
2241	43	54	,	,	,
2241	43	55	he	-PRON-	PRP
2241	43	56	provides	provide	VBZ
2241	43	57	an	an	DT
2241	43	58	overview	overview	NN
2241	43	59	of	of	IN
2241	43	60	the	the	DT
2241	43	61	implementation	implementation	NN
2241	43	62	and	and	CC
2241	43	63	success	success	NN
2241	43	64	of	of	IN
2241	43	65	the	the	DT
2241	43	66	Openfire	Openfire	NNP
2241	43	67	-	-	HYPH
2241	43	68	based	base	VBN
2241	43	69	IM	IM	NNP
2241	43	70	network	network	NN
2241	43	71	at	at	IN
2241	43	72	McMaster	McMaster	NNP
2241	43	73	University	University	NNP
2241	43	74	.	.	.
2241	44	1	EXTENDING	extend	VBG
2241	44	2	IM	IM	NNP
2241	44	3	BEYOND	BEYOND	NNP
2241	44	4	THE	the	DT
2241	44	5	REFERENCE	reference	NN
2241	44	6	DESK	desk	NN
2241	44	7	|	|	NNP
2241	44	8	CHAN	CHAN	NNS
2241	44	9	,	,	,
2241	44	10	LY	LY	NNP
2241	44	11	,	,	,
2241	44	12	AND	and	CC
2241	44	13	MEULEMANS	MEULEMANS	NNP
2241	44	14	7	7	CD
2241	44	15	Success	success	NN
2241	44	16	of	of	IN
2241	44	17	Chat	Chat	NNP
2241	44	18	Reference	Reference	NNP
2241	44	19	in	in	IN
2241	44	20	Libraries	Libraries	NNP
2241	44	21	IM	IM	NNP
2241	44	22	-	-	HYPH
2241	44	23	based	base	VBN
2241	44	24	chat	chat	NN
2241	44	25	reference	reference	NN
2241	44	26	gives	give	VBZ
2241	44	27	libraries	library	NNS
2241	44	28	the	the	DT
2241	44	29	means	mean	NNS
2241	44	30	to	to	TO
2241	44	31	more	more	RBR
2241	44	32	easily	easily	RB
2241	44	33	offer	offer	VB
2241	44	34	low	low	JJ
2241	44	35	-	-	HYPH
2241	44	36	cost	cost	NN
2241	44	37	delivery	delivery	NN
2241	44	38	of	of	IN
2241	44	39	synchronous	synchronous	JJ
2241	44	40	,	,	,
2241	44	41	real	real	JJ
2241	44	42	-	-	HYPH
2241	44	43	time	time	NN
2241	44	44	research	research	NN
2241	44	45	assistance	assistance	NN
2241	44	46	to	to	IN
2241	44	47	their	-PRON-	PRP$
2241	44	48	users	user	NNS
2241	44	49	,	,	,
2241	44	50	commonly	commonly	RB
2241	44	51	referred	refer	VBN
2241	44	52	to	to	IN
2241	44	53	as	as	IN
2241	44	54	“	"	``
2241	44	55	chat	chat	NN
2241	44	56	reference	reference	NN
2241	44	57	.	.	.
2241	44	58	”	"	''
2241	44	59	Although	although	IN
2241	44	60	libraries	library	NNS
2241	44	61	have	have	VBP
2241	44	62	used	use	VBN
2241	44	63	IM	im	NN
2241	44	64	for	for	IN
2241	44	65	the	the	DT
2241	44	66	last	last	JJ
2241	44	67	decade	decade	NN
2241	44	68	and	and	CC
2241	44	69	many	many	JJ
2241	44	70	currently	currently	RB
2241	44	71	subscribe	subscribe	VBP
2241	44	72	to	to	IN
2241	44	73	QuestionPoint	QuestionPoint	NNP
2241	44	74	,	,	,
2241	44	75	a	a	DT
2241	44	76	collaborative	collaborative	JJ
2241	44	77	virtual	virtual	JJ
2241	44	78	reference	reference	NN
2241	44	79	service	service	NN
2241	44	80	through	through	IN
2241	44	81	OCLC	oclc	NN
2241	44	82	,	,	,
2241	44	83	two	two	CD
2241	44	84	newer	new	JJR
2241	44	85	online	online	JJ
2241	44	86	services	service	NNS
2241	44	87	helped	help	VBD
2241	44	88	propel	propel	VB
2241	44	89	the	the	DT
2241	44	90	growth	growth	NN
2241	44	91	of	of	IN
2241	44	92	IM	IM	NNP
2241	44	93	-	-	HYPH
2241	44	94	based	base	VBN
2241	44	95	chat	chat	NN
2241	44	96	reference	reference	NN
2241	44	97	.	.	.
2241	45	1	First	first	RB
2241	45	2	available	available	JJ
2241	45	3	in	in	IN
2241	45	4	2006	2006	CD
2241	45	5	,	,	,
2241	45	6	the	the	DT
2241	45	7	web	web	NN
2241	45	8	-	-	HYPH
2241	45	9	based	base	VBN
2241	45	10	Meebo	Meebo	NNP
2241	45	11	(	(	-LRB-
2241	45	12	www.meebo.com	www.meebo.com	NNP
2241	45	13	)	)	-RRB-
2241	45	14	made	make	VBD
2241	45	15	it	-PRON-	PRP
2241	45	16	much	much	RB
2241	45	17	easier	easy	JJR
2241	45	18	to	to	TO
2241	45	19	use	use	VB
2241	45	20	IM	IM	NNP
2241	45	21	for	for	IN
2241	45	22	localized	localize	VBN
2241	45	23	chat	chat	NN
2241	45	24	reference	reference	NN
2241	45	25	because	because	IN
2241	45	26	library	library	JJ
2241	45	27	patrons	patron	NNS
2241	45	28	were	be	VBD
2241	45	29	no	no	RB
2241	45	30	longer	long	RBR
2241	45	31	required	require	VBN
2241	45	32	to	to	TO
2241	45	33	have	have	VB
2241	45	34	accounts	account	NNS
2241	45	35	on	on	IN
2241	45	36	a	a	DT
2241	45	37	proprietary	proprietary	JJ
2241	45	38	network	network	NN
2241	45	39	,	,	,
2241	45	40	such	such	JJ
2241	45	41	as	as	IN
2241	45	42	AOL	AOL	NNP
2241	45	43	or	or	CC
2241	45	44	Yahoo	Yahoo	NNP
2241	45	45	,	,	,
2241	45	46	to	to	TO
2241	45	47	communicate	communicate	VB
2241	45	48	with	with	IN
2241	45	49	librarians.16	librarians.16	NNP
2241	45	50	Instead	instead	RB
2241	45	51	,	,	,
2241	45	52	Meebo	Meebo	NNP
2241	45	53	provided	provide	VBD
2241	45	54	web	web	NN
2241	45	55	widgets	widget	NNS
2241	45	56	that	that	WDT
2241	45	57	allowed	allow	VBD
2241	45	58	users	user	NNS
2241	45	59	to	to	TO
2241	45	60	chat	chat	VB
2241	45	61	via	via	IN
2241	45	62	the	the	DT
2241	45	63	web	web	NN
2241	45	64	browser	browser	NN
2241	45	65	.	.	.
2241	46	1	Libraries	library	NNS
2241	46	2	could	could	MD
2241	46	3	easily	easily	RB
2241	46	4	embed	embed	VB
2241	46	5	these	these	DT
2241	46	6	widgets	widget	NNS
2241	46	7	throughout	throughout	IN
2241	46	8	their	-PRON-	PRP$
2241	46	9	website	website	NN
2241	46	10	and	and	CC
2241	46	11	unlike	unlike	IN
2241	46	12	QuestionPoint	QuestionPoint	NNP
2241	46	13	,	,	,
2241	46	14	Meebo	Meebo	NNP
2241	46	15	is	be	VBZ
2241	46	16	free	free	JJ
2241	46	17	and	and	CC
2241	46	18	does	do	VBZ
2241	46	19	not	not	RB
2241	46	20	require	require	VB
2241	46	21	a	a	DT
2241	46	22	subscription	subscription	NN
2241	46	23	.	.	.
2241	47	1	Librarians	librarian	NNS
2241	47	2	could	could	MD
2241	47	3	answer	answer	VB
2241	47	4	questions	question	NNS
2241	47	5	using	use	VBG
2241	47	6	either	either	CC
2241	47	7	their	-PRON-	PRP$
2241	47	8	account	account	NN
2241	47	9	on	on	IN
2241	47	10	Meebo	Meebo	NNP
2241	47	11	’s	’s	POS
2241	47	12	website	website	NN
2241	47	13	or	or	CC
2241	47	14	by	by	IN
2241	47	15	logging	log	VBG
2241	47	16	-	-	HYPH
2241	47	17	in	in	NN
2241	47	18	with	with	IN
2241	47	19	a	a	DT
2241	47	20	locally	locally	RB
2241	47	21	installed	instal	VBN
2241	47	22	instant	instant	JJ
2241	47	23	messaging	messaging	NN
2241	47	24	client	client	NN
2241	47	25	.	.	.
2241	48	1	In	in	IN
2241	48	2	comparison	comparison	NN
2241	48	3	to	to	IN
2241	48	4	IM	IM	NNP
2241	48	5	-	-	HYPH
2241	48	6	based	base	VBN
2241	48	7	chat	chat	NN
2241	48	8	reference	reference	NN
2241	48	9	,	,	,
2241	48	10	a	a	DT
2241	48	11	number	number	NN
2241	48	12	of	of	IN
2241	48	13	libraries	library	NNS
2241	48	14	also	also	RB
2241	48	15	found	find	VBD
2241	48	16	Questionpoint	Questionpoint	NNP
2241	48	17	difficult	difficult	JJ
2241	48	18	to	to	TO
2241	48	19	use	use	VB
2241	48	20	due	due	IN
2241	48	21	to	to	IN
2241	48	22	its	-PRON-	PRP$
2241	48	23	complexity	complexity	NN
2241	48	24	and	and	CC
2241	48	25	awkward	awkward	JJ
2241	48	26	interface.17	interface.17	NNP
2241	48	27	In	in	IN
2241	48	28	2008	2008	CD
2241	48	29	,	,	,
2241	48	30	LibraryH3lp	LibraryH3lp	NNP
2241	48	31	(	(	-LRB-
2241	48	32	http://libraryh3lp.com	http://libraryh3lp.com	NNP
2241	48	33	)	)	-RRB-
2241	48	34	pushed	push	VBD
2241	48	35	the	the	DT
2241	48	36	growth	growth	NN
2241	48	37	of	of	IN
2241	48	38	IM	IM	NNP
2241	48	39	-	-	HYPH
2241	48	40	based	base	VBN
2241	48	41	chat	chat	NN
2241	48	42	reference	reference	NN
2241	48	43	even	even	RB
2241	48	44	further	further	RB
2241	48	45	because	because	IN
2241	48	46	it	-PRON-	PRP
2241	48	47	offered	offer	VBD
2241	48	48	a	a	DT
2241	48	49	low	low	JJ
2241	48	50	-	-	HYPH
2241	48	51	cost	cost	NN
2241	48	52	,	,	,
2241	48	53	library	library	NN
2241	48	54	-	-	HYPH
2241	48	55	specific	specific	JJ
2241	48	56	service	service	NN
2241	48	57	that	that	WDT
2241	48	58	required	require	VBD
2241	48	59	little	little	JJ
2241	48	60	technical	technical	JJ
2241	48	61	expertise	expertise	NN
2241	48	62	to	to	TO
2241	48	63	implement	implement	VB
2241	48	64	and	and	CC
2241	48	65	operate	operate	VB
2241	48	66	.	.	.
2241	49	1	LibraryH3lp	LibraryH3lp	NNP
2241	49	2	improved	improve	VBN
2241	49	3	on	on	IN
2241	49	4	the	the	DT
2241	49	5	Meebo	Meebo	NNP
2241	49	6	model	model	NN
2241	49	7	by	by	IN
2241	49	8	adding	add	VBG
2241	49	9	features	feature	NNS
2241	49	10	such	such	JJ
2241	49	11	as	as	IN
2241	49	12	queues	queue	NNS
2241	49	13	,	,	,
2241	49	14	multi	multi	JJ
2241	49	15	-	-	NN
2241	49	16	user	user	JJ
2241	49	17	accounts	account	NNS
2241	49	18	,	,	,
2241	49	19	and	and	CC
2241	49	20	assessment	assessment	NN
2241	49	21	tools.18	tools.18	NNP
2241	49	22	IM	IM	NNP
2241	49	23	adds	add	VBZ
2241	49	24	a	a	DT
2241	49	25	more	more	RBR
2241	49	26	informal	informal	JJ
2241	49	27	means	mean	NNS
2241	49	28	of	of	IN
2241	49	29	interaction	interaction	NN
2241	49	30	that	that	WDT
2241	49	31	helps	help	VBZ
2241	49	32	librarians	librarian	NNS
2241	49	33	build	build	VB
2241	49	34	relationships	relationship	NNS
2241	49	35	with	with	IN
2241	49	36	their	-PRON-	PRP$
2241	49	37	users	user	NNS
2241	49	38	.	.	.
2241	50	1	Several	several	JJ
2241	50	2	recent	recent	JJ
2241	50	3	studies	study	NNS
2241	50	4	have	have	VBP
2241	50	5	shown	show	VBN
2241	50	6	that	that	IN
2241	50	7	users	user	NNS
2241	50	8	respond	respond	VBP
2241	50	9	positively	positively	RB
2241	50	10	to	to	IN
2241	50	11	the	the	DT
2241	50	12	use	use	NN
2241	50	13	of	of	IN
2241	50	14	IM	IM	NNP
2241	50	15	for	for	IN
2241	50	16	chat	chat	NN
2241	50	17	reference	reference	NN
2241	50	18	.	.	.
2241	51	1	The	the	DT
2241	51	2	Illinois	Illinois	NNP
2241	51	3	State	State	NNP
2241	51	4	University	University	NNP
2241	51	5	Milner	Milner	NNP
2241	51	6	Library	Library	NNP
2241	51	7	found	find	VBD
2241	51	8	that	that	IN
2241	51	9	switching	switch	VBG
2241	51	10	from	from	IN
2241	51	11	its	-PRON-	PRP$
2241	51	12	older	old	JJR
2241	51	13	chat	chat	NN
2241	51	14	reference	reference	NN
2241	51	15	software	software	NN
2241	51	16	to	to	IN
2241	51	17	IM	IM	NNP
2241	51	18	increased	increase	VBN
2241	51	19	transactions	transaction	NNS
2241	51	20	by	by	IN
2241	51	21	161	161	CD
2241	51	22	percent	percent	NN
2241	51	23	within	within	IN
2241	51	24	one	one	CD
2241	51	25	year.19	year.19	NNP
2241	51	26	With	with	IN
2241	51	27	the	the	DT
2241	51	28	introduction	introduction	NN
2241	51	29	of	of	IN
2241	51	30	web	web	NN
2241	51	31	-	-	HYPH
2241	51	32	based	base	VBN
2241	51	33	IM	IM	NNP
2241	51	34	widgets	widget	VBZ
2241	51	35	Pennsylvania	Pennsylvania	NNP
2241	51	36	State	State	NNP
2241	51	37	University	University	NNP
2241	51	38	Library	Library	NNP
2241	51	39	’s	’s	POS
2241	51	40	IM	IM	NNP
2241	51	41	-	-	HYPH
2241	51	42	based	base	VBN
2241	51	43	chat	chat	NN
2241	51	44	reference	reference	NN
2241	51	45	grew	grow	VBD
2241	51	46	from	from	IN
2241	51	47	20	20	CD
2241	51	48	percent	percent	NN
2241	51	49	to	to	IN
2241	51	50	60	60	CD
2241	51	51	percent	percent	NN
2241	51	52	of	of	IN
2241	51	53	all	all	DT
2241	51	54	virtual	virtual	JJ
2241	51	55	reference	reference	NN
2241	51	56	(	(	-LRB-
2241	51	57	VR	VR	NNP
2241	51	58	)	)	-RRB-
2241	51	59	,	,	,
2241	51	60	which	which	WDT
2241	51	61	includes	include	VBZ
2241	51	62	email	email	NN
2241	51	63	reference	reference	NN
2241	51	64	,	,	,
2241	51	65	in	in	IN
2241	51	66	one	one	CD
2241	51	67	year.20	year.20	NNP
2241	51	68	A	a	DT
2241	51	69	2010	2010	CD
2241	51	70	study	study	NN
2241	51	71	of	of	IN
2241	51	72	VR	VR	NNP
2241	51	73	and	and	CC
2241	51	74	IM	IM	NNP
2241	51	75	service	service	NN
2241	51	76	at	at	IN
2241	51	77	the	the	DT
2241	51	78	University	University	NNP
2241	51	79	of	of	IN
2241	51	80	Guelph	Guelph	NNP
2241	51	81	Library	Library	NNP
2241	51	82	found	find	VBD
2241	51	83	71	71	CD
2241	51	84	percent	percent	NN
2241	51	85	user	user	NN
2241	51	86	satisfaction	satisfaction	NN
2241	51	87	with	with	IN
2241	51	88	IM	IM	NNP
2241	51	89	compared	compare	VBN
2241	51	90	to	to	IN
2241	51	91	70	70	CD
2241	51	92	percent	percent	NN
2241	51	93	satisfaction	satisfaction	NN
2241	51	94	with	with	IN
2241	51	95	VR	VR	NNP
2241	51	96	overall.21	overall.21	NNP
2241	51	97	IM	IM	NNP
2241	51	98	use	use	VB
2241	51	99	in	in	IN
2241	51	100	academic	academic	JJ
2241	51	101	libraries	library	NNS
2241	51	102	has	have	VBZ
2241	51	103	become	become	VBN
2241	51	104	ubiquitous	ubiquitous	JJ
2241	51	105	,	,	,
2241	51	106	and	and	CC
2241	51	107	other	other	JJ
2241	51	108	types	type	NNS
2241	51	109	of	of	IN
2241	51	110	libraries	library	NNS
2241	51	111	also	also	RB
2241	51	112	use	use	VBP
2241	51	113	IM	IM	NNP
2241	51	114	to	to	TO
2241	51	115	communicate	communicate	VB
2241	51	116	with	with	IN
2241	51	117	library	library	JJ
2241	51	118	patrons	patron	NNS
2241	51	119	.	.	.
2241	52	1	CASE	CASE	NNP
2241	52	2	STUDY	STUDY	NNP
2241	52	3	California	California	NNP
2241	52	4	State	State	NNP
2241	52	5	University	University	NNP
2241	52	6	,	,	,
2241	52	7	San	San	NNP
2241	52	8	Marcos	Marcos	NNP
2241	52	9	(	(	-LRB-
2241	52	10	CSUSM	CSUSM	NNP
2241	52	11	)	)	-RRB-
2241	52	12	is	be	VBZ
2241	52	13	a	a	DT
2241	52	14	mid	mid	JJ
2241	52	15	-	-	JJ
2241	52	16	size	size	JJ
2241	52	17	public	public	JJ
2241	52	18	university	university	NN
2241	52	19	with	with	IN
2241	52	20	approximately	approximately	RB
2241	52	21	9,500	9,500	CD
2241	52	22	students	student	NNS
2241	52	23	.	.	.
2241	53	1	CSUSM	CSUSM	NNP
2241	53	2	is	be	VBZ
2241	53	3	a	a	DT
2241	53	4	commuter	commuter	NN
2241	53	5	campus	campus	NN
2241	53	6	with	with	IN
2241	53	7	the	the	DT
2241	53	8	majority	majority	NN
2241	53	9	of	of	IN
2241	53	10	students	student	NNS
2241	53	11	living	live	VBG
2241	53	12	in	in	IN
2241	53	13	North	North	NNP
2241	53	14	County	County	NNP
2241	53	15	San	San	NNP
2241	53	16	Diego	Diego	NNP
2241	53	17	and	and	CC
2241	53	18	offers	offer	VBZ
2241	53	19	many	many	JJ
2241	53	20	online	online	JJ
2241	53	21	or	or	CC
2241	53	22	distance	distance	NN
2241	53	23	courses	course	NNS
2241	53	24	at	at	IN
2241	53	25	satellite	satellite	NN
2241	53	26	campuses	campus	NNS
2241	53	27	.	.	.
2241	54	1	The	the	DT
2241	54	2	CSUSM	CSUSM	NNP
2241	54	3	Kellogg	Kellogg	NNP
2241	54	4	Library	Library	NNP
2241	54	5	has	have	VBZ
2241	54	6	a	a	DT
2241	54	7	robust	robust	JJ
2241	54	8	chat	chat	NN
2241	54	9	reference	reference	NN
2241	54	10	service	service	NN
2241	54	11	that	that	WDT
2241	54	12	is	be	VBZ
2241	54	13	used	use	VBN
2241	54	14	by	by	IN
2241	54	15	students	student	NNS
2241	54	16	on	on	IN
2241	54	17	and	and	CC
2241	54	18	off	off	IN
2241	54	19	campus	campus	NN
2241	54	20	.	.	.
2241	55	1	The	the	DT
2241	55	2	library	library	NN
2241	55	3	has	have	VBZ
2241	55	4	about	about	RB
2241	55	5	forty	forty	CD
2241	55	6	-	-	HYPH
2241	55	7	five	five	CD
2241	55	8	employees	employee	NNS
2241	55	9	including	include	VBG
2241	55	10	librarians	librarian	NNS
2241	55	11	,	,	,
2241	55	12	library	library	JJ
2241	55	13	administrators	administrator	NNS
2241	55	14	,	,	,
2241	55	15	and	and	CC
2241	55	16	library	library	JJ
2241	55	17	assistants	assistant	NNS
2241	55	18	.	.	.
2241	56	1	The	the	DT
2241	56	2	following	following	JJ
2241	56	3	section	section	NN
2241	56	4	will	will	MD
2241	56	5	discuss	discuss	VB
2241	56	6	the	the	DT
2241	56	7	Meebo	Meebo	NNP
2241	56	8	chat	chat	NN
2241	56	9	reference	reference	NN
2241	56	10	pilot	pilot	NN
2241	56	11	,	,	,
2241	56	12	selection	selection	NN
2241	56	13	of	of	IN
2241	56	14	Openfire	Openfire	NNP
2241	56	15	to	to	TO
2241	56	16	replace	replace	VB
2241	56	17	Meebo	Meebo	NNP
2241	56	18	,	,	,
2241	56	19	implementation	implementation	NN
2241	56	20	and	and	CC
2241	56	21	customization	customization	NN
2241	56	22	of	of	IN
2241	56	23	Openfire	Openfire	NNP
2241	56	24	,	,	,
2241	56	25	and	and	CC
2241	56	26	evaluation	evaluation	NN
2241	56	27	of	of	IN
2241	56	28	Openfire	Openfire	NNP
2241	56	29	for	for	IN
2241	56	30	chat	chat	NN
2241	56	31	reference	reference	NN
2241	56	32	by	by	IN
2241	56	33	librarians	librarian	NNS
2241	56	34	and	and	CC
2241	56	35	as	as	IN
2241	56	36	an	an	DT
2241	56	37	internal	internal	JJ
2241	56	38	network	network	NN
2241	56	39	for	for	IN
2241	56	40	all	all	DT
2241	56	41	library	library	NN
2241	56	42	personnel	personnel	NNS
2241	56	43	.	.	.
2241	57	1	INFORMATION	INFORMATION	NNP
2241	57	2	TECHNOLOGY	TECHNOLOGY	NNP
2241	57	3	AND	and	CC
2241	57	4	LIBRARIES	library	NNS
2241	57	5	|	|	NNP
2241	57	6	SEPTEMBER	SEPTEMBER	NNP
2241	57	7	2012	2012	CD
2241	57	8	8	8	CD
2241	57	9	Meebo	Meebo	NNP
2241	57	10	Chat	Chat	NNP
2241	57	11	Reference	Reference	NNP
2241	57	12	Pilot	Pilot	NNP
2241	57	13	To	to	TO
2241	57	14	examine	examine	VB
2241	57	15	the	the	DT
2241	57	16	feasibility	feasibility	NN
2241	57	17	of	of	IN
2241	57	18	using	use	VBG
2241	57	19	IM	IM	NNP
2241	57	20	for	for	IN
2241	57	21	chat	chat	NN
2241	57	22	reference	reference	NN
2241	57	23	at	at	IN
2241	57	24	CSUSM	CSUSM	NNP
2241	57	25	,	,	,
2241	57	26	the	the	DT
2241	57	27	reference	reference	NN
2241	57	28	librarians	librarian	NNS
2241	57	29	initiated	initiate	VBD
2241	57	30	a	a	DT
2241	57	31	pilot	pilot	NN
2241	57	32	program	program	NN
2241	57	33	using	use	VBG
2241	57	34	Meebo	Meebo	NNP
2241	57	35	(	(	-LRB-
2241	57	36	2008–9	2008–9	NNP
2241	57	37	)	)	-RRB-
2241	57	38	.	.	.
2241	58	1	A	a	DT
2241	58	2	Meebo	Meebo	NNP
2241	58	3	widget	widget	NN
2241	58	4	was	be	VBD
2241	58	5	placed	place	VBN
2241	58	6	on	on	IN
2241	58	7	the	the	DT
2241	58	8	library	library	NN
2241	58	9	’s	’s	POS
2241	58	10	homepage	homepage	NN
2241	58	11	,	,	,
2241	58	12	the	the	DT
2241	58	13	Ask	Ask	NNP
2241	58	14	a	a	DT
2241	58	15	Librarian	librarian	JJ
2241	58	16	page	page	NN
2241	58	17	,	,	,
2241	58	18	and	and	CC
2241	58	19	on	on	IN
2241	58	20	library	library	JJ
2241	58	21	research	research	NN
2241	58	22	guides	guide	NNS
2241	58	23	.	.	.
2241	59	1	Within	within	IN
2241	59	2	the	the	DT
2241	59	3	first	first	JJ
2241	59	4	year	year	NN
2241	59	5	of	of	IN
2241	59	6	the	the	DT
2241	59	7	pilot	pilot	NN
2241	59	8	project	project	NN
2241	59	9	,	,	,
2241	59	10	chat	chat	NN
2241	59	11	reference	reference	NN
2241	59	12	grew	grow	VBD
2241	59	13	to	to	IN
2241	59	14	more	more	JJR
2241	59	15	than	than	IN
2241	59	16	41	41	CD
2241	59	17	percent	percent	NN
2241	59	18	of	of	IN
2241	59	19	all	all	DT
2241	59	20	reference	reference	NN
2241	59	21	transactions.22	transactions.22	NNP
2241	59	22	Based	base	VBN
2241	59	23	on	on	IN
2241	59	24	responses	response	NNS
2241	59	25	to	to	TO
2241	59	26	user	user	VB
2241	59	27	satisfaction	satisfaction	NN
2241	59	28	surveys	survey	NNS
2241	59	29	,	,	,
2241	59	30	85	85	CD
2241	59	31	percent	percent	NN
2241	59	32	indicated	indicate	VBD
2241	59	33	they	-PRON-	PRP
2241	59	34	would	would	MD
2241	59	35	recommend	recommend	VB
2241	59	36	chat	chat	JJ
2241	59	37	reference	reference	NN
2241	59	38	to	to	IN
2241	59	39	other	other	JJ
2241	59	40	students	student	NNS
2241	59	41	,	,	,
2241	59	42	and	and	CC
2241	59	43	69	69	CD
2241	59	44	percent	percent	NN
2241	59	45	said	say	VBD
2241	59	46	they	-PRON-	PRP
2241	59	47	preferred	prefer	VBD
2241	59	48	it	-PRON-	PRP
2241	59	49	to	to	IN
2241	59	50	other	other	JJ
2241	59	51	forms	form	NNS
2241	59	52	of	of	IN
2241	59	53	reference	reference	NN
2241	59	54	services	service	NNS
2241	59	55	.	.	.
2241	60	1	Chat	chat	DT
2241	60	2	reference	reference	NN
2241	60	3	is	be	VBZ
2241	60	4	now	now	RB
2241	60	5	an	an	DT
2241	60	6	integral	integral	JJ
2241	60	7	part	part	NN
2241	60	8	of	of	IN
2241	60	9	the	the	DT
2241	60	10	library	library	NN
2241	60	11	’s	’s	POS
2241	60	12	research	research	NN
2241	60	13	assistance	assistance	NN
2241	60	14	program	program	NN
2241	60	15	,	,	,
2241	60	16	and	and	CC
2241	60	17	IM	IM	NNP
2241	60	18	has	have	VBZ
2241	60	19	become	become	VBN
2241	60	20	a	a	DT
2241	60	21	permanent	permanent	JJ
2241	60	22	access	access	NN
2241	60	23	point	point	NN
2241	60	24	for	for	IN
2241	60	25	students	student	NNS
2241	60	26	to	to	TO
2241	60	27	contact	contact	VB
2241	60	28	reference	reference	NN
2241	60	29	librarians	librarian	NNS
2241	60	30	.	.	.
2241	61	1	Although	although	IN
2241	61	2	the	the	DT
2241	61	3	new	new	JJ
2241	61	4	IM	IM	NNP
2241	61	5	service	service	NN
2241	61	6	was	be	VBD
2241	61	7	successful	successful	JJ
2241	61	8	,	,	,
2241	61	9	the	the	DT
2241	61	10	pilot	pilot	NN
2241	61	11	program	program	NN
2241	61	12	uncovered	uncover	VBD
2241	61	13	a	a	DT
2241	61	14	number	number	NN
2241	61	15	of	of	IN
2241	61	16	key	key	JJ
2241	61	17	shortcomings	shortcoming	NNS
2241	61	18	with	with	IN
2241	61	19	Meebo	Meebo	NNP
2241	61	20	when	when	WRB
2241	61	21	used	use	VBN
2241	61	22	for	for	IN
2241	61	23	chat	chat	NN
2241	61	24	reference	reference	NN
2241	61	25	;	;	:
2241	61	26	these	these	DT
2241	61	27	shortcomings	shortcoming	NNS
2241	61	28	are	be	VBP
2241	61	29	documented	document	VBN
2241	61	30	in	in	IN
2241	61	31	a	a	DT
2241	61	32	case	case	NN
2241	61	33	study	study	NN
2241	61	34	by	by	IN
2241	61	35	Meulemans	Meulemans	NNPS
2241	61	36	et	et	NNP
2241	61	37	al.23	al.23	FW
2241	61	38	These	these	DT
2241	61	39	findings	finding	NNS
2241	61	40	matched	match	VBD
2241	61	41	problems	problem	NNS
2241	61	42	reported	report	VBN
2241	61	43	by	by	IN
2241	61	44	other	other	JJ
2241	61	45	libraries	library	NNS
2241	61	46	who	who	WP
2241	61	47	used	use	VBD
2241	61	48	Meebo	Meebo	NNP
2241	61	49	in	in	IN
2241	61	50	their	-PRON-	PRP$
2241	61	51	reference	reference	NN
2241	61	52	services.24	services.24	NNP
2241	61	53	Meebo	Meebo	NNP
2241	61	54	is	be	VBZ
2241	61	55	most	most	RBS
2241	61	56	suited	suited	JJ
2241	61	57	for	for	IN
2241	61	58	individual	individual	JJ
2241	61	59	users	user	NNS
2241	61	60	who	who	WP
2241	61	61	communicate	communicate	VBP
2241	61	62	one	one	CD
2241	61	63	-	-	HYPH
2241	61	64	to	to	IN
2241	61	65	-	-	HYPH
2241	61	66	one	one	CD
2241	61	67	via	via	IN
2241	61	68	IM	IM	NNP
2241	61	69	.	.	.
2241	62	1	For	for	IN
2241	62	2	example	example	NN
2241	62	3	,	,	,
2241	62	4	Meebo	Meebo	NNP
2241	62	5	chat	chat	WDT
2241	62	6	widgets	widget	NNS
2241	62	7	are	be	VBP
2241	62	8	specific	specific	JJ
2241	62	9	to	to	IN
2241	62	10	each	each	DT
2241	62	11	Meebo	Meebo	NNP
2241	62	12	user	user	NN
2241	62	13	,	,	,
2241	62	14	and	and	CC
2241	62	15	it	-PRON-	PRP
2241	62	16	is	be	VBZ
2241	62	17	not	not	RB
2241	62	18	possible	possible	JJ
2241	62	19	to	to	TO
2241	62	20	share	share	VB
2241	62	21	a	a	DT
2241	62	22	single	single	JJ
2241	62	23	widget	widget	NN
2241	62	24	between	between	IN
2241	62	25	multiple	multiple	JJ
2241	62	26	librarians	librarian	NNS
2241	62	27	.	.	.
2241	63	1	In	in	IN
2241	63	2	addition	addition	NN
2241	63	3	,	,	,
2241	63	4	features	feature	VBZ
2241	63	5	such	such	JJ
2241	63	6	as	as	IN
2241	63	7	message	message	NN
2241	63	8	queues	queue	NNS
2241	63	9	and	and	CC
2241	63	10	message	message	NN
2241	63	11	transfers	transfer	NNS
2241	63	12	,	,	,
2241	63	13	invaluable	invaluable	JJ
2241	63	14	for	for	IN
2241	63	15	managing	manage	VBG
2241	63	16	a	a	DT
2241	63	17	heavily	heavily	RB
2241	63	18	used	use	VBN
2241	63	19	chat	chat	NN
2241	63	20	reference	reference	NN
2241	63	21	service	service	NN
2241	63	22	,	,	,
2241	63	23	are	be	VBP
2241	63	24	not	not	RB
2241	63	25	available	available	JJ
2241	63	26	in	in	IN
2241	63	27	Meebo	Meebo	NNP
2241	63	28	.	.	.
2241	64	1	Those	those	DT
2241	64	2	features	feature	NNS
2241	64	3	are	be	VBP
2241	64	4	essential	essential	JJ
2241	64	5	for	for	IN
2241	64	6	working	work	VBG
2241	64	7	with	with	IN
2241	64	8	multiple	multiple	JJ
2241	64	9	,	,	,
2241	64	10	simultaneous	simultaneous	JJ
2241	64	11	incoming	incoming	JJ
2241	64	12	IM	IM	NNP
2241	64	13	messages	message	NNS
2241	64	14	,	,	,
2241	64	15	a	a	DT
2241	64	16	common	common	JJ
2241	64	17	occurrence	occurrence	NN
2241	64	18	in	in	IN
2241	64	19	virtual	virtual	JJ
2241	64	20	reference	reference	NN
2241	64	21	.	.	.
2241	65	1	Other	other	JJ
2241	65	2	missing	miss	VBG
2241	65	3	features	feature	NNS
2241	65	4	included	include	VBD
2241	65	5	the	the	DT
2241	65	6	lack	lack	NN
2241	65	7	of	of	IN
2241	65	8	built	build	VBN
2241	65	9	-	-	HYPH
2241	65	10	in	in	RP
2241	65	11	transcript	transcript	JJ
2241	65	12	retention	retention	NN
2241	65	13	and	and	CC
2241	65	14	lack	lack	NN
2241	65	15	of	of	IN
2241	65	16	automated	automate	VBN
2241	65	17	usage	usage	NN
2241	65	18	statistics.25	statistics.25	NNP
2241	65	19	Selecting	Selecting	NNP
2241	65	20	Openfire	Openfire	NNP
2241	65	21	Based	base	VBN
2241	65	22	on	on	IN
2241	65	23	the	the	DT
2241	65	24	need	need	NN
2241	65	25	for	for	IN
2241	65	26	a	a	DT
2241	65	27	more	more	RBR
2241	65	28	robust	robust	JJ
2241	65	29	chat	chat	NN
2241	65	30	reference	reference	NN
2241	65	31	system	system	NN
2241	65	32	,	,	,
2241	65	33	the	the	DT
2241	65	34	CSUSM	CSUSM	NNP
2241	65	35	reference	reference	NN
2241	65	36	librarians	librarian	NNS
2241	65	37	and	and	CC
2241	65	38	the	the	DT
2241	65	39	web	web	NN
2241	65	40	development	development	NN
2241	65	41	librarian	librarian	NNP
2241	65	42	explored	explore	VBD
2241	65	43	other	other	JJ
2241	65	44	IM	IM	NNP
2241	65	45	options	option	NNS
2241	65	46	,	,	,
2241	65	47	especially	especially	RB
2241	65	48	open	open	JJ
2241	65	49	-	-	HYPH
2241	65	50	source	source	NN
2241	65	51	software	software	NN
2241	65	52	.	.	.
2241	66	1	The	the	DT
2241	66	2	web	web	NN
2241	66	3	development	development	NN
2241	66	4	librarian	librarian	NN
2241	66	5	had	have	VBD
2241	66	6	previous	previous	JJ
2241	66	7	experience	experience	NN
2241	66	8	using	use	VBG
2241	66	9	Openfire	Openfire	NNP
2241	66	10	at	at	IN
2241	66	11	the	the	DT
2241	66	12	University	University	NNP
2241	66	13	of	of	IN
2241	66	14	Alaska	Alaska	NNP
2241	66	15	Anchorage	Anchorage	NNP
2241	66	16	,	,	,
2241	66	17	for	for	IN
2241	66	18	an	an	DT
2241	66	19	internal	internal	JJ
2241	66	20	library	library	NN
2241	66	21	IM	IM	NNP
2241	66	22	network	network	NN
2241	66	23	and	and	CC
2241	66	24	investigated	investigate	VBD
2241	66	25	its	-PRON-	PRP$
2241	66	26	capabilities	capability	NNS
2241	66	27	to	to	TO
2241	66	28	replace	replace	VB
2241	66	29	Meebo	Meebo	NNP
2241	66	30	as	as	IN
2241	66	31	a	a	DT
2241	66	32	chat	chat	NN
2241	66	33	reference	reference	NN
2241	66	34	tool	tool	NN
2241	66	35	.	.	.
2241	67	1	The	the	DT
2241	67	2	desire	desire	NN
2241	67	3	to	to	TO
2241	67	4	replace	replace	VB
2241	67	5	Meebo	Meebo	NNP
2241	67	6	for	for	IN
2241	67	7	chat	chat	JJ
2241	67	8	reference	reference	NN
2241	67	9	at	at	IN
2241	67	10	CSUSM	CSUSM	NNP
2241	67	11	also	also	RB
2241	67	12	provided	provide	VBD
2241	67	13	the	the	DT
2241	67	14	opportunity	opportunity	NN
2241	67	15	to	to	TO
2241	67	16	pilot	pilot	VB
2241	67	17	an	an	DT
2241	67	18	internal	internal	JJ
2241	67	19	IM	IM	NNP
2241	67	20	network	network	NN
2241	67	21	.	.	.
2241	68	1	Openfire	openfire	VB
2241	68	2	,	,	,
2241	68	3	part	part	NN
2241	68	4	of	of	IN
2241	68	5	the	the	DT
2241	68	6	suite	suite	NN
2241	68	7	of	of	IN
2241	68	8	open	open	JJ
2241	68	9	-	-	HYPH
2241	68	10	source	source	NN
2241	68	11	instant	instant	JJ
2241	68	12	messaging	messaging	NN
2241	68	13	tools	tool	NNS
2241	68	14	from	from	IN
2241	68	15	Jive	Jive	NNP
2241	68	16	Software	Software	NNP
2241	68	17	,	,	,
2241	68	18	was	be	VBD
2241	68	19	the	the	DT
2241	68	20	only	only	JJ
2241	68	21	application	application	NN
2241	68	22	that	that	WDT
2241	68	23	could	could	MD
2241	68	24	easily	easily	RB
2241	68	25	fulfill	fulfill	VB
2241	68	26	both	both	DT
2241	68	27	roles	role	NNS
2241	68	28	and	and	CC
2241	68	29	offered	offer	VBD
2241	68	30	a	a	DT
2241	68	31	number	number	NN
2241	68	32	of	of	IN
2241	68	33	features	feature	NNS
2241	68	34	that	that	WDT
2241	68	35	made	make	VBD
2241	68	36	it	-PRON-	PRP
2241	68	37	highly	highly	RB
2241	68	38	preferable	preferable	JJ
2241	68	39	when	when	WRB
2241	68	40	compared	compare	VBN
2241	68	41	to	to	IN
2241	68	42	other	other	JJ
2241	68	43	IM	IM	NNP
2241	68	44	-	-	HYPH
2241	68	45	based	base	VBN
2241	68	46	chat	chat	NN
2241	68	47	reference	reference	NN
2241	68	48	systems	system	NNS
2241	68	49	.	.	.
2241	69	1	Of	of	IN
2241	69	2	its	-PRON-	PRP$
2241	69	3	many	many	JJ
2241	69	4	features	feature	NNS
2241	69	5	,	,	,
2241	69	6	one	one	CD
2241	69	7	of	of	IN
2241	69	8	the	the	DT
2241	69	9	most	most	RBS
2241	69	10	valuable	valuable	JJ
2241	69	11	was	be	VBD
2241	69	12	the	the	DT
2241	69	13	integration	integration	NN
2241	69	14	between	between	IN
2241	69	15	Openfire	Openfire	NNP
2241	69	16	user	user	NN
2241	69	17	accounts	account	NNS
2241	69	18	and	and	CC
2241	69	19	our	-PRON-	PRP$
2241	69	20	campus	campus	NN
2241	69	21	email	email	NN
2241	69	22	system	system	NN
2241	69	23	.	.	.
2241	70	1	Being	be	VBG
2241	70	2	able	able	JJ
2241	70	3	to	to	TO
2241	70	4	tap	tap	VB
2241	70	5	into	into	IN
2241	70	6	the	the	DT
2241	70	7	university	university	NN
2241	70	8	’s	’s	POS
2241	70	9	email	email	NN
2241	70	10	system	system	NN
2241	70	11	meant	mean	VBD
2241	70	12	automated	automate	VBN
2241	70	13	configuration	configuration	NN
2241	70	14	and	and	CC
2241	70	15	updating	updating	NN
2241	70	16	of	of	IN
2241	70	17	all	all	DT
2241	70	18	staff	staff	NN
2241	70	19	accounts	account	NNS
2241	70	20	and	and	CC
2241	70	21	contact	contact	NN
2241	70	22	lists	list	NNS
2241	70	23	.	.	.
2241	71	1	This	this	DT
2241	71	2	removed	remove	VBD
2241	71	3	the	the	DT
2241	71	4	burden	burden	NN
2241	71	5	of	of	IN
2241	71	6	individual	individual	JJ
2241	71	7	account	account	NN
2241	71	8	maintenance	maintenance	NN
2241	71	9	associated	associate	VBN
2241	71	10	with	with	IN
2241	71	11	external	external	JJ
2241	71	12	services	service	NNS
2241	71	13	such	such	JJ
2241	71	14	as	as	IN
2241	71	15	Meebo	Meebo	NNP
2241	71	16	,	,	,
2241	71	17	LibraryH3lp	LibraryH3lp	NNP
2241	71	18	,	,	,
2241	71	19	and	and	CC
2241	71	20	QuestionPoint	QuestionPoint	NNP
2241	71	21	.	.	.
2241	72	1	Openfire	Openfire	NNP
2241	72	2	supports	support	VBZ
2241	72	3	internal	internal	JJ
2241	72	4	IM	IM	NNP
2241	72	5	networks	network	NNS
2241	72	6	at	at	IN
2241	72	7	educational	educational	JJ
2241	72	8	institutions	institution	NNS
2241	72	9	such	such	JJ
2241	72	10	as	as	IN
2241	72	11	the	the	DT
2241	72	12	University	University	NNP
2241	72	13	of	of	IN
2241	72	14	Pennsylvania	Pennsylvania	NNP
2241	72	15	,	,	,
2241	72	16	Central	Central	NNP
2241	72	17	Michigan	Michigan	NNP
2241	72	18	University	University	NNP
2241	72	19	,	,	,
2241	72	20	and	and	CC
2241	72	21	University	University	NNP
2241	72	22	of	of	IN
2241	72	23	California	California	NNP
2241	72	24	,	,	,
2241	72	25	San	San	NNP
2241	72	26	Francisco	Francisco	NNP
2241	72	27	.	.	.
2241	73	1	EXTENDING	extend	VBG
2241	73	2	IM	IM	NNP
2241	73	3	BEYOND	BEYOND	NNP
2241	73	4	THE	the	DT
2241	73	5	REFERENCE	reference	NN
2241	73	6	DESK	desk	NN
2241	73	7	|	|	NNP
2241	73	8	CHAN	CHAN	NNS
2241	73	9	,	,	,
2241	73	10	LY	LY	NNP
2241	73	11	,	,	,
2241	73	12	AND	and	CC
2241	73	13	MEULEMANS	meulemans	NN
2241	73	14	9	9	CD
2241	73	15	Openfire	Openfire	NNP
2241	73	16	could	could	MD
2241	73	17	meet	meet	VB
2241	73	18	our	-PRON-	PRP$
2241	73	19	IM	IM	NNP
2241	73	20	chat	chat	NN
2241	73	21	reference	reference	NN
2241	73	22	needs	need	VBZ
2241	73	23	because	because	IN
2241	73	24	it	-PRON-	PRP
2241	73	25	includes	include	VBZ
2241	73	26	the	the	DT
2241	73	27	Fastpath	Fastpath	NNP
2241	73	28	plugin	plugin	NN
2241	73	29	,	,	,
2241	73	30	a	a	DT
2241	73	31	complete	complete	JJ
2241	73	32	web	web	NN
2241	73	33	-	-	HYPH
2241	73	34	based	base	VBN
2241	73	35	chat	chat	NN
2241	73	36	management	management	NN
2241	73	37	system	system	NN
2241	73	38	available	available	JJ
2241	73	39	at	at	IN
2241	73	40	www.igniterealtime.org/projects/openfire/plugins.jsp	www.igniterealtime.org/projects/openfire/plugins.jsp	NNP
2241	73	41	.	.	.
2241	74	1	This	this	DT
2241	74	2	robust	robust	JJ
2241	74	3	system	system	NN
2241	74	4	incorporates	incorporate	VBZ
2241	74	5	important	important	JJ
2241	74	6	features	feature	NNS
2241	74	7	such	such	JJ
2241	74	8	as	as	IN
2241	74	9	message	message	NN
2241	74	10	queues	queue	NNS
2241	74	11	,	,	,
2241	74	12	message	message	NN
2241	74	13	transfer	transfer	NN
2241	74	14	,	,	,
2241	74	15	statistics	statistic	NNS
2241	74	16	,	,	,
2241	74	17	and	and	CC
2241	74	18	canned	canned	JJ
2241	74	19	messages	message	NNS
2241	74	20	.	.	.
2241	75	1	James	James	NNP
2241	75	2	Cook	Cook	NNP
2241	75	3	University	University	NNP
2241	75	4	Library	Library	NNP
2241	75	5	in	in	IN
2241	75	6	Australia	Australia	NNP
2241	75	7	also	also	RB
2241	75	8	chose	choose	VBD
2241	75	9	to	to	TO
2241	75	10	use	use	VB
2241	75	11	Openfire	Openfire	NNP
2241	75	12	with	with	IN
2241	75	13	Fastpath	Fastpath	NNP
2241	75	14	plugin	plugin	NN
2241	75	15	as	as	IN
2241	75	16	its	-PRON-	PRP$
2241	75	17	chat	chat	NN
2241	75	18	reference	reference	NN
2241	75	19	solution	solution	NN
2241	75	20	based	base	VBN
2241	75	21	on	on	IN
2241	75	22	their	-PRON-	PRP$
2241	75	23	need	need	NN
2241	75	24	for	for	IN
2241	75	25	those	those	DT
2241	75	26	features.26	features.26	JJ
2241	75	27	Other	other	JJ
2241	75	28	institutions	institution	NNS
2241	75	29	using	use	VBG
2241	75	30	Fastpath	Fastpath	NNP
2241	75	31	and	and	CC
2241	75	32	Openfire	Openfire	NNP
2241	75	33	in	in	IN
2241	75	34	the	the	DT
2241	75	35	role	role	NN
2241	75	36	of	of	IN
2241	75	37	chat	chat	JJ
2241	75	38	reference	reference	NN
2241	75	39	or	or	CC
2241	75	40	support	support	NN
2241	75	41	include	include	VBP
2241	75	42	the	the	DT
2241	75	43	University	University	NNP
2241	75	44	of	of	IN
2241	75	45	Texas	Texas	NNP
2241	75	46	,	,	,
2241	75	47	the	the	DT
2241	75	48	Oregon	Oregon	NNP
2241	75	49	/	/	SYM
2241	75	50	Ohio	Ohio	NNP
2241	75	51	multistate	multistate	VBP
2241	75	52	virtual	virtual	JJ
2241	75	53	reference	reference	NN
2241	75	54	consortium	consortium	NN
2241	75	55	,	,	,
2241	75	56	Mozilla.com	Mozilla.com	NNP
2241	75	57	,	,	,
2241	75	58	and	and	CC
2241	75	59	the	the	DT
2241	75	60	University	University	NNP
2241	75	61	of	of	IN
2241	75	62	Wisconsin	Wisconsin	NNP
2241	75	63	.	.	.
2241	76	1	When	when	WRB
2241	76	2	reviewing	review	VBG
2241	76	3	chat	chat	JJ
2241	76	4	reference	reference	NN
2241	76	5	solutions	solution	NNS
2241	76	6	,	,	,
2241	76	7	we	-PRON-	PRP
2241	76	8	considered	consider	VBD
2241	76	9	the	the	DT
2241	76	10	possibility	possibility	NN
2241	76	11	of	of	IN
2241	76	12	using	use	VBG
2241	76	13	chat	chat	NN
2241	76	14	modules	module	NNS
2241	76	15	available	available	JJ
2241	76	16	through	through	IN
2241	76	17	Drupal	Drupal	NNP
2241	76	18	(	(	-LRB-
2241	76	19	http://drupal.org	http://drupal.org	NNP
2241	76	20	)	)	-RRB-
2241	76	21	,	,	,
2241	76	22	the	the	DT
2241	76	23	web	web	NN
2241	76	24	content	content	NN
2241	76	25	management	management	NN
2241	76	26	system	system	NN
2241	76	27	(	(	-LRB-
2241	76	28	CMS	CMS	NNP
2241	76	29	)	)	-RRB-
2241	76	30	for	for	IN
2241	76	31	our	-PRON-	PRP$
2241	76	32	library	library	NN
2241	76	33	website	website	NN
2241	76	34	.	.	.
2241	77	1	The	the	DT
2241	77	2	primary	primary	JJ
2241	77	3	advantage	advantage	NN
2241	77	4	of	of	IN
2241	77	5	that	that	DT
2241	77	6	option	option	NN
2241	77	7	was	be	VBD
2241	77	8	complete	complete	JJ
2241	77	9	integration	integration	NN
2241	77	10	with	with	IN
2241	77	11	the	the	DT
2241	77	12	library	library	NN
2241	77	13	website	website	NN
2241	77	14	and	and	CC
2241	77	15	intranet	intranet	NN
2241	77	16	.	.	.
2241	78	1	Further	further	JJ
2241	78	2	analysis	analysis	NN
2241	78	3	of	of	IN
2241	78	4	the	the	DT
2241	78	5	Drupal	drupal	JJ
2241	78	6	option	option	NN
2241	78	7	revealed	reveal	VBD
2241	78	8	that	that	IN
2241	78	9	the	the	DT
2241	78	10	available	available	JJ
2241	78	11	chat	chat	NN
2241	78	12	modules	module	NNS
2241	78	13	where	where	WRB
2241	78	14	too	too	RB
2241	78	15	basic	basic	JJ
2241	78	16	for	for	IN
2241	78	17	our	-PRON-	PRP$
2241	78	18	needs	need	NNS
2241	78	19	and	and	CC
2241	78	20	that	that	IN
2241	78	21	reconfiguration	reconfiguration	NN
2241	78	22	of	of	IN
2241	78	23	our	-PRON-	PRP$
2241	78	24	intranet	intranet	NN
2241	78	25	and	and	CC
2241	78	26	website	website	NN
2241	78	27	to	to	TO
2241	78	28	incorporate	incorporate	VB
2241	78	29	a	a	DT
2241	78	30	workable	workable	JJ
2241	78	31	chat	chat	NN
2241	78	32	reference	reference	NN
2241	78	33	system	system	NN
2241	78	34	would	would	MD
2241	78	35	require	require	VB
2241	78	36	extensive	extensive	JJ
2241	78	37	time	time	NN
2241	78	38	.	.	.
2241	79	1	In	in	IN
2241	79	2	comparison	comparison	NN
2241	79	3	to	to	IN
2241	79	4	the	the	DT
2241	79	5	implementation	implementation	NN
2241	79	6	time	time	NN
2241	79	7	associated	associate	VBN
2241	79	8	with	with	IN
2241	79	9	deploying	deploy	VBG
2241	79	10	the	the	DT
2241	79	11	Openfire	Openfire	NNP
2241	79	12	system	system	NN
2241	79	13	,	,	,
2241	79	14	using	use	VBG
2241	79	15	Drupal	Drupal	NNP
2241	79	16	-	-	HYPH
2241	79	17	based	base	VBN
2241	79	18	chat	chat	NNP
2241	79	19	modules	module	NNS
2241	79	20	did	do	VBD
2241	79	21	not	not	RB
2241	79	22	provide	provide	VB
2241	79	23	a	a	DT
2241	79	24	favorable	favorable	JJ
2241	79	25	cost	cost	NN
2241	79	26	-	-	HYPH
2241	79	27	benefit	benefit	NN
2241	79	28	ratio	ratio	NN
2241	79	29	.	.	.
2241	80	1	While	while	IN
2241	80	2	the	the	DT
2241	80	3	proprietary	proprietary	JJ
2241	80	4	LibraryH3lp	LibraryH3lp	NNS
2241	80	5	offered	offer	VBD
2241	80	6	similar	similar	JJ
2241	80	7	functionality	functionality	NN
2241	80	8	for	for	IN
2241	80	9	chat	chat	NN
2241	80	10	reference	reference	NN
2241	80	11	,	,	,
2241	80	12	its	-PRON-	PRP$
2241	80	13	inability	inability	NN
2241	80	14	to	to	TO
2241	80	15	integrate	integrate	VB
2241	80	16	with	with	IN
2241	80	17	our	-PRON-	PRP$
2241	80	18	email	email	NN
2241	80	19	system	system	NN
2241	80	20	was	be	VBD
2241	80	21	clearly	clearly	RB
2241	80	22	a	a	DT
2241	80	23	deficit	deficit	NN
2241	80	24	when	when	WRB
2241	80	25	compared	compare	VBN
2241	80	26	to	to	IN
2241	80	27	Openfire	Openfire	NNP
2241	80	28	.	.	.
2241	81	1	In	in	IN
2241	81	2	LibraryH3lp	LibraryH3lp	NNP
2241	81	3	,	,	,
2241	81	4	it	-PRON-	PRP
2241	81	5	is	be	VBZ
2241	81	6	necessary	necessary	JJ
2241	81	7	to	to	TO
2241	81	8	create	create	VB
2241	81	9	accounts	account	NNS
2241	81	10	for	for	IN
2241	81	11	all	all	DT
2241	81	12	library	library	NN
2241	81	13	personnel	personnel	NNS
2241	81	14	in	in	IN
2241	81	15	chat	chat	NN
2241	81	16	reference	reference	NN
2241	81	17	.	.	.
2241	82	1	Fastpath	Fastpath	NNP
2241	82	2	does	do	VBZ
2241	82	3	not	not	RB
2241	82	4	have	have	VB
2241	82	5	that	that	DT
2241	82	6	requirement	requirement	NN
2241	82	7	if	if	IN
2241	82	8	you	-PRON-	PRP
2241	82	9	integrate	integrate	VBP
2241	82	10	Openfire	Openfire	NNP
2241	82	11	with	with	IN
2241	82	12	your	-PRON-	PRP$
2241	82	13	organization	organization	NN
2241	82	14	’s	’s	POS
2241	82	15	Lightweight	Lightweight	NNP
2241	82	16	Directory	Directory	NNP
2241	82	17	Access	Access	NNP
2241	82	18	Protocol	Protocol	NNP
2241	82	19	(	(	-LRB-
2241	82	20	LDAP	LDAP	NNP
2241	82	21	)	)	-RRB-
2241	82	22	directory	directory	NN
2241	82	23	.	.	.
2241	83	1	Instead	instead	RB
2241	83	2	,	,	,
2241	83	3	the	the	DT
2241	83	4	system	system	NN
2241	83	5	will	will	MD
2241	83	6	automatically	automatically	RB
2241	83	7	create	create	VB
2241	83	8	accounts	account	NNS
2241	83	9	for	for	IN
2241	83	10	all	all	DT
2241	83	11	library	library	NN
2241	83	12	staff	staff	NN
2241	83	13	.	.	.
2241	84	1	Furthermore	furthermore	RB
2241	84	2	,	,	,
2241	84	3	the	the	DT
2241	84	4	administrative	administrative	JJ
2241	84	5	options	option	NNS
2241	84	6	and	and	CC
2241	84	7	interface	interface	NN
2241	84	8	for	for	IN
2241	84	9	Libraryh3lp	Libraryh3lp	NNP
2241	84	10	also	also	RB
2241	84	11	did	do	VBD
2241	84	12	not	not	RB
2241	84	13	compare	compare	VB
2241	84	14	favorably	favorably	RB
2241	84	15	with	with	IN
2241	84	16	that	that	DT
2241	84	17	of	of	IN
2241	84	18	Fastpath	Fastpath	NNP
2241	84	19	.	.	.
2241	85	1	The	the	DT
2241	85	2	Fastpath	Fastpath	NNP
2241	85	3	interface	interface	NN
2241	85	4	for	for	IN
2241	85	5	assigning	assigning	NN
2241	85	6	users	user	NNS
2241	85	7	is	be	VBZ
2241	85	8	more	more	RBR
2241	85	9	intuitive	intuitive	JJ
2241	85	10	and	and	CC
2241	85	11	the	the	DT
2241	85	12	system	system	NN
2241	85	13	generates	generate	VBZ
2241	85	14	a	a	DT
2241	85	15	customizable	customizable	JJ
2241	85	16	chat	chat	NN
2241	85	17	initiation	initiation	NN
2241	85	18	form	form	NN
2241	85	19	for	for	IN
2241	85	20	each	each	DT
2241	85	21	workgroup	workgroup	NN
2241	85	22	(	(	-LRB-
2241	85	23	figures	figure	NNS
2241	85	24	1	1	CD
2241	85	25	and	and	CC
2241	85	26	2	2	CD
2241	85	27	)	)	-RRB-
2241	85	28	.	.	.
2241	86	1	Oregon	Oregon	NNP
2241	86	2	’s	’s	POS
2241	86	3	L	L	NNP
2241	86	4	-	-	HYPH
2241	86	5	net	net	NN
2241	86	6	and	and	CC
2241	86	7	Ohio	Ohio	NNP
2241	86	8	’s	’s	POS
2241	86	9	KnowItNow24x7	KnowItNow24x7	NNP
2241	86	10	offer	offer	VB
2241	86	11	information	information	NN
2241	86	12	about	about	IN
2241	86	13	software	software	NN
2241	86	14	requirements	requirement	NNS
2241	86	15	and	and	CC
2241	86	16	an	an	DT
2241	86	17	online	online	JJ
2241	86	18	demonstration	demonstration	NN
2241	86	19	of	of	IN
2241	86	20	Spark	Spark	NNP
2241	86	21	/	/	,
2241	86	22	Fastpath.27	Fastpath.27	.
2241	86	23	INFORMATION	INFORMATION	NNP
2241	86	24	TECHNOLOGY	TECHNOLOGY	NNP
2241	86	25	AND	and	CC
2241	86	26	LIBRARIES	LIBRARIES	NNP
2241	86	27	|	|	NNP
2241	86	28	SEPTEMBER	SEPTEMBER	NNP
2241	86	29	2012	2012	CD
2241	86	30	10	10	CD
2241	86	31	Figure	figure	NN
2241	86	32	1	1	CD
2241	86	33	.	.	.
2241	87	1	Fastpath	Fastpath	NNP
2241	87	2	Chat	Chat	NNP
2241	87	3	Initiation	Initiation	NNP
2241	87	4	Form	Form	NNP
2241	87	5	for	for	IN
2241	87	6	CSUSM	CSUSM	NNP
2241	87	7	Research	Research	NNP
2241	87	8	Help	Help	NNP
2241	87	9	Desk	Desk	NNP
2241	87	10	Figure	Figure	NNP
2241	87	11	2	2	CD
2241	87	12	.	.	.
2241	88	1	Fastpath	Fastpath	NNP
2241	88	2	Chat	Chat	NNP
2241	88	3	Initiation	Initiation	NNP
2241	88	4	Form	Form	NNP
2241	88	5	for	for	IN
2241	88	6	CSUSM	CSUSM	NNP
2241	88	7	Media	Media	NNP
2241	88	8	Library	Library	NNP
2241	88	9	For	for	IN
2241	88	10	our	-PRON-	PRP$
2241	88	11	requirements	requirement	NNS
2241	88	12	,	,	,
2241	88	13	Openfire	Openfire	NNP
2241	88	14	was	be	VBD
2241	88	15	clearly	clearly	RB
2241	88	16	superior	superior	JJ
2241	88	17	to	to	IN
2241	88	18	the	the	DT
2241	88	19	available	available	JJ
2241	88	20	systems	system	NNS
2241	88	21	for	for	IN
2241	88	22	chat	chat	NN
2241	88	23	reference	reference	NN
2241	88	24	.	.	.
2241	89	1	Its	-PRON-	PRP$
2241	89	2	relatively	relatively	RB
2241	89	3	simple	simple	JJ
2241	89	4	deployment	deployment	NN
2241	89	5	requirements	requirement	NNS
2241	89	6	and	and	CC
2241	89	7	ease	ease	NN
2241	89	8	of	of	IN
2241	89	9	setup	setup	NN
2241	89	10	helped	help	VBD
2241	89	11	make	make	VB
2241	89	12	it	-PRON-	PRP
2241	89	13	our	-PRON-	PRP$
2241	89	14	first	first	JJ
2241	89	15	choice	choice	NN
2241	89	16	for	for	IN
2241	89	17	building	build	VBG
2241	89	18	a	a	DT
2241	89	19	combined	combined	JJ
2241	89	20	IM	IM	NNP
2241	89	21	network	network	NN
2241	89	22	and	and	CC
2241	89	23	chat	chat	NN
2241	89	24	reference	reference	NN
2241	89	25	system	system	NN
2241	89	26	.	.	.
2241	90	1	In	in	IN
2241	90	2	the	the	DT
2241	90	3	following	following	JJ
2241	90	4	section	section	NN
2241	90	5	,	,	,
2241	90	6	we	-PRON-	PRP
2241	90	7	will	will	MD
2241	90	8	discuss	discuss	VB
2241	90	9	the	the	DT
2241	90	10	installation	installation	NN
2241	90	11	,	,	,
2241	90	12	customization	customization	NN
2241	90	13	,	,	,
2241	90	14	and	and	CC
2241	90	15	assessment	assessment	NN
2241	90	16	of	of	IN
2241	90	17	our	-PRON-	PRP$
2241	90	18	Openfire	Openfire	NNP
2241	90	19	implementation	implementation	NN
2241	90	20	.	.	.
2241	91	1	Openfire	Openfire	NNP
2241	91	2	Installation	installation	NN
2241	91	3	and	and	CC
2241	91	4	Configuration	Configuration	NNP
2241	91	5	The	the	DT
2241	91	6	Openfire	Openfire	NNP
2241	91	7	application	application	NN
2241	91	8	is	be	VBZ
2241	91	9	a	a	DT
2241	91	10	free	free	JJ
2241	91	11	download	download	NN
2241	91	12	from	from	IN
2241	91	13	Ignite	Ignite	NNP
2241	91	14	Realtime	Realtime	NNP
2241	91	15	,	,	,
2241	91	16	a	a	DT
2241	91	17	community	community	NN
2241	91	18	of	of	IN
2241	91	19	Jive	Jive	NNP
2241	91	20	Software	Software	NNP
2241	91	21	.	.	.
2241	92	1	The	the	DT
2241	92	2	program	program	NN
2241	92	3	will	will	MD
2241	92	4	run	run	VB
2241	92	5	on	on	IN
2241	92	6	any	any	DT
2241	92	7	web	web	NN
2241	92	8	server	server	NN
2241	92	9	that	that	WDT
2241	92	10	has	have	VBZ
2241	92	11	a	a	DT
2241	92	12	Windows	Windows	NNP
2241	92	13	,	,	,
2241	92	14	Linux	Linux	NNP
2241	92	15	,	,	,
2241	92	16	or	or	CC
2241	92	17	Macintosh	Macintosh	NNP
2241	92	18	operating	operate	VBG
2241	92	19	system	system	NN
2241	92	20	.	.	.
2241	93	1	If	if	IN
2241	93	2	configured	configure	VBN
2241	93	3	as	as	IN
2241	93	4	a	a	DT
2241	93	5	self	self	NN
2241	93	6	-	-	HYPH
2241	93	7	contained	contain	VBN
2241	93	8	application	application	NN
2241	93	9	,	,	,
2241	93	10	Openfire	Openfire	NNP
2241	93	11	only	only	RB
2241	93	12	requires	require	VBZ
2241	93	13	Java	Java	NNP
2241	93	14	to	to	TO
2241	93	15	be	be	VB
2241	93	16	available	available	JJ
2241	93	17	on	on	IN
2241	93	18	your	-PRON-	PRP$
2241	93	19	web	web	NN
2241	93	20	server	server	NN
2241	93	21	.	.	.
2241	94	1	Installation	installation	NN
2241	94	2	of	of	IN
2241	94	3	the	the	DT
2241	94	4	software	software	NN
2241	94	5	is	be	VBZ
2241	94	6	an	an	DT
2241	94	7	automated	automated	JJ
2241	94	8	process	process	NN
2241	94	9	and	and	CC
2241	94	10	system	system	NN
2241	94	11	configuration	configuration	NN
2241	94	12	is	be	VBZ
2241	94	13	through	through	IN
2241	94	14	a	a	DT
2241	94	15	web	web	NN
2241	94	16	-	-	HYPH
2241	94	17	based	base	VBN
2241	94	18	setup	setup	NN
2241	94	19	guide	guide	NN
2241	94	20	.	.	.
2241	95	1	After	after	IN
2241	95	2	the	the	DT
2241	95	3	initial	initial	JJ
2241	95	4	language	language	NN
2241	95	5	selection	selection	NN
2241	95	6	form	form	NN
2241	95	7	,	,	,
2241	95	8	the	the	DT
2241	95	9	next	next	JJ
2241	95	10	step	step	NN
2241	95	11	in	in	IN
2241	95	12	the	the	DT
2241	95	13	server	server	NN
2241	95	14	configuration	configuration	NN
2241	95	15	process	process	NN
2241	95	16	is	be	VBZ
2241	95	17	to	to	TO
2241	95	18	enter	enter	VB
2241	95	19	the	the	DT
2241	95	20	web	web	NN
2241	95	21	server	server	NN
2241	95	22	URL	URL	NNP
2241	95	23	and	and	CC
2241	95	24	the	the	DT
2241	95	25	ports	port	NNS
2241	95	26	through	through	IN
2241	95	27	which	which	WDT
2241	95	28	the	the	DT
2241	95	29	server	server	NN
2241	95	30	will	will	MD
2241	95	31	communicate	communicate	VB
2241	95	32	with	with	IN
2241	95	33	the	the	DT
2241	95	34	outside	outside	JJ
2241	95	35	world	world	NN
2241	95	36	(	(	-LRB-
2241	95	37	figure	figure	NN
2241	95	38	3	3	CD
2241	95	39	)	)	-RRB-
2241	95	40	.	.	.
2241	96	1	The	the	DT
2241	96	2	third	third	JJ
2241	96	3	step	step	NN
2241	96	4	provides	provide	VBZ
2241	96	5	fields	field	NNS
2241	96	6	for	for	IN
2241	96	7	selecting	select	VBG
2241	96	8	the	the	DT
2241	96	9	type	type	NN
2241	96	10	of	of	IN
2241	96	11	database	database	NN
2241	96	12	to	to	TO
2241	96	13	use	use	VB
2241	96	14	with	with	IN
2241	96	15	Openfire	Openfire	NNP
2241	96	16	and	and	CC
2241	96	17	for	for	IN
2241	96	18	inputting	inputte	VBG
2241	96	19	any	any	DT
2241	96	20	information	information	NN
2241	96	21	relating	relate	VBG
2241	96	22	to	to	IN
2241	96	23	your	-PRON-	PRP$
2241	96	24	selection	selection	NN
2241	96	25	(	(	-LRB-
2241	96	26	figure	figure	NN
2241	96	27	4	4	CD
2241	96	28	)	)	-RRB-
2241	96	29	.	.	.
2241	97	1	EXTENDING	extend	VBG
2241	97	2	IM	IM	NNP
2241	97	3	BEYOND	BEYOND	NNP
2241	97	4	THE	the	DT
2241	97	5	REFERENCE	reference	NN
2241	97	6	DESK	desk	NN
2241	97	7	|	|	NNP
2241	97	8	CHAN	CHAN	NNS
2241	97	9	,	,	,
2241	97	10	LY	LY	NNP
2241	97	11	,	,	,
2241	97	12	AND	and	CC
2241	97	13	MEULEMANS	meulemans	NN
2241	97	14	11	11	CD
2241	97	15	Figure	figure	NN
2241	97	16	3	3	CD
2241	97	17	.	.	.
2241	98	1	Openfire	openfire	VB
2241	98	2	Server	Server	NNP
2241	98	3	Settings	Settings	NNP
2241	98	4	Screen	Screen	NNP
2241	98	5	Figure	Figure	NNP
2241	98	6	4	4	CD
2241	98	7	.	.	.
2241	99	1	Openfire	Openfire	NNP
2241	99	2	Database	Database	NNP
2241	99	3	Configuration	Configuration	NNP
2241	99	4	Form	Form	NNP
2241	99	5	Openfire	Openfire	NNP
2241	99	6	uses	use	VBZ
2241	99	7	a	a	DT
2241	99	8	database	database	NN
2241	99	9	to	to	TO
2241	99	10	store	store	VB
2241	99	11	information	information	NN
2241	99	12	such	such	JJ
2241	99	13	as	as	IN
2241	99	14	IM	IM	NNP
2241	99	15	network	network	NN
2241	99	16	settings	setting	NNS
2241	99	17	,	,	,
2241	99	18	user	user	NN
2241	99	19	account	account	NN
2241	99	20	information	information	NN
2241	99	21	,	,	,
2241	99	22	and	and	CC
2241	99	23	transcripts	transcript	NNS
2241	99	24	.	.	.
2241	100	1	Database	database	NN
2241	100	2	options	option	NNS
2241	100	3	include	include	VBP
2241	100	4	using	use	VBG
2241	100	5	an	an	DT
2241	100	6	embedded	embed	VBN
2241	100	7	database	database	NN
2241	100	8	or	or	CC
2241	100	9	connecting	connect	VBG
2241	100	10	to	to	IN
2241	100	11	an	an	DT
2241	100	12	external	external	JJ
2241	100	13	database	database	NN
2241	100	14	server	server	NN
2241	100	15	.	.	.
2241	101	1	Using	use	VBG
2241	101	2	the	the	DT
2241	101	3	embedded	embed	VBN
2241	101	4	database	database	NN
2241	101	5	is	be	VBZ
2241	101	6	the	the	DT
2241	101	7	simpler	simple	JJR
2241	101	8	option	option	NN
2241	101	9	and	and	CC
2241	101	10	is	be	VBZ
2241	101	11	helpful	helpful	JJ
2241	101	12	if	if	IN
2241	101	13	you	-PRON-	PRP
2241	101	14	do	do	VBP
2241	101	15	not	not	RB
2241	101	16	have	have	VB
2241	101	17	access	access	NN
2241	101	18	to	to	IN
2241	101	19	a	a	DT
2241	101	20	database	database	NN
2241	101	21	server	server	NN
2241	101	22	.	.	.
2241	102	1	Connecting	connect	VBG
2241	102	2	to	to	IN
2241	102	3	an	an	DT
2241	102	4	external	external	JJ
2241	102	5	database	database	NN
2241	102	6	server	server	NN
2241	102	7	offers	offer	VBZ
2241	102	8	more	more	JJR
2241	102	9	control	control	NN
2241	102	10	of	of	IN
2241	102	11	the	the	DT
2241	102	12	data	datum	NNS
2241	102	13	generated	generate	VBN
2241	102	14	by	by	IN
2241	102	15	Openfire	Openfire	NNP
2241	102	16	and	and	CC
2241	102	17	provides	provide	VBZ
2241	102	18	additional	additional	JJ
2241	102	19	backup	backup	JJ
2241	102	20	options	option	NNS
2241	102	21	.	.	.
2241	103	1	Openfire	openfire	VB
2241	103	2	works	work	VBZ
2241	103	3	with	with	IN
2241	103	4	a	a	DT
2241	103	5	number	number	NN
2241	103	6	of	of	IN
2241	103	7	the	the	DT
2241	103	8	more	more	RBR
2241	103	9	commonly	commonly	RB
2241	103	10	used	use	VBN
2241	103	11	database	database	NN
2241	103	12	servers	server	NNS
2241	103	13	such	such	JJ
2241	103	14	as	as	IN
2241	103	15	MySQL	MySQL	NNP
2241	103	16	,	,	,
2241	103	17	PostgreSQL	PostgreSQL	NNP
2241	103	18	,	,	,
2241	103	19	and	and	CC
2241	103	20	Microsoft	Microsoft	NNP
2241	103	21	SQL	SQL	NNP
2241	103	22	Server	Server	NNP
2241	103	23	.	.	.
2241	104	1	In	in	IN
2241	104	2	addition	addition	NN
2241	104	3	,	,	,
2241	104	4	Oracle	Oracle	NNP
2241	104	5	and	and	CC
2241	104	6	IBM	IBM	NNP
2241	104	7	’s	’s	POS
2241	104	8	DB2	DB2	NNP
2241	104	9	are	be	VBP
2241	104	10	database	database	NN
2241	104	11	options	option	NNS
2241	104	12	with	with	IN
2241	104	13	additional	additional	JJ
2241	104	14	free	free	JJ
2241	104	15	plugins	plugin	NNS
2241	104	16	from	from	IN
2241	104	17	these	these	DT
2241	104	18	vendors	vendor	NNS
2241	104	19	.	.	.
2241	105	1	We	-PRON-	PRP
2241	105	2	choose	choose	VBP
2241	105	3	to	to	TO
2241	105	4	use	use	VB
2241	105	5	MySQL	mysql	ADD
2241	105	6	because	because	IN
2241	105	7	of	of	IN
2241	105	8	our	-PRON-	PRP$
2241	105	9	experience	experience	NN
2241	105	10	using	use	VBG
2241	105	11	it	-PRON-	PRP
2241	105	12	with	with	IN
2241	105	13	other	other	JJ
2241	105	14	library	library	NN
2241	105	15	web	web	NN
2241	105	16	applications	application	NNS
2241	105	17	.	.	.
2241	106	1	If	if	IN
2241	106	2	using	use	VBG
2241	106	3	the	the	DT
2241	106	4	external	external	JJ
2241	106	5	database	database	NN
2241	106	6	option	option	NN
2241	106	7	,	,	,
2241	106	8	creating	create	VBG
2241	106	9	and	and	CC
2241	106	10	configuring	configure	VBG
2241	106	11	the	the	DT
2241	106	12	external	external	JJ
2241	106	13	database	database	NN
2241	106	14	before	before	IN
2241	106	15	installing	instal	VBG
2241	106	16	Openfire	Openfire	NNP
2241	106	17	is	be	VBZ
2241	106	18	highly	highly	RB
2241	106	19	recommended	recommend	VBN
2241	106	20	.	.	.
2241	107	1	After	after	IN
2241	107	2	choosing	choose	VBG
2241	107	3	a	a	DT
2241	107	4	database	database	NN
2241	107	5	,	,	,
2241	107	6	the	the	DT
2241	107	7	Openfire	Openfire	NNP
2241	107	8	configuration	configuration	NN
2241	107	9	requires	require	VBZ
2241	107	10	the	the	DT
2241	107	11	selection	selection	NN
2241	107	12	of	of	IN
2241	107	13	an	an	DT
2241	107	14	authentication	authentication	NN
2241	107	15	method	method	NN
2241	107	16	for	for	IN
2241	107	17	user	user	NN
2241	107	18	accounts	account	NNS
2241	107	19	.	.	.
2241	108	1	One	one	CD
2241	108	2	option	option	NN
2241	108	3	is	be	VBZ
2241	108	4	to	to	TO
2241	108	5	use	use	VB
2241	108	6	Openfire	Openfire	NNP
2241	108	7	’s	’s	POS
2241	108	8	internal	internal	JJ
2241	108	9	authentication	authentication	NN
2241	108	10	system	system	NN
2241	108	11	.	.	.
2241	109	1	While	while	IN
2241	109	2	the	the	DT
2241	109	3	internal	internal	JJ
2241	109	4	system	system	NN
2241	109	5	is	be	VBZ
2241	109	6	robust	robust	JJ
2241	109	7	,	,	,
2241	109	8	it	-PRON-	PRP
2241	109	9	requires	require	VBZ
2241	109	10	additional	additional	JJ
2241	109	11	administrative	administrative	JJ
2241	109	12	support	support	NN
2241	109	13	to	to	TO
2241	109	14	manage	manage	VB
2241	109	15	the	the	DT
2241	109	16	process	process	NN
2241	109	17	of	of	IN
2241	109	18	creating	create	VBG
2241	109	19	and	and	CC
2241	109	20	maintaining	maintain	VBG
2241	109	21	user	user	NN
2241	109	22	accounts	account	NNS
2241	109	23	.	.	.
2241	110	1	The	the	DT
2241	110	2	recommended	recommend	VBN
2241	110	3	option	option	NN
2241	110	4	is	be	VBZ
2241	110	5	to	to	TO
2241	110	6	connect	connect	VB
2241	110	7	Openfire	Openfire	NNP
2241	110	8	with	with	IN
2241	110	9	your	-PRON-	PRP$
2241	110	10	organization	organization	NN
2241	110	11	’s	’s	POS
2241	110	12	Lightweight	Lightweight	NNP
2241	110	13	Directory	Directory	NNP
2241	110	14	Access	Access	NNP
2241	110	15	Protocol	Protocol	NNP
2241	110	16	(	(	-LRB-
2241	110	17	LDAP	LDAP	NNP
2241	110	18	)	)	-RRB-
2241	110	19	directory	directory	NN
2241	110	20	(	(	-LRB-
2241	110	21	figure	figure	NN
2241	110	22	5	5	CD
2241	110	23	)	)	-RRB-
2241	110	24	.	.	.
2241	111	1	LDAP	LDAP	NNP
2241	111	2	is	be	VBZ
2241	111	3	a	a	DT
2241	111	4	protocol	protocol	NN
2241	111	5	that	that	WDT
2241	111	6	allows	allow	VBZ
2241	111	7	external	external	JJ
2241	111	8	systems	system	NNS
2241	111	9	to	to	TO
2241	111	10	interact	interact	VB
2241	111	11	with	with	IN
2241	111	12	the	the	DT
2241	111	13	user	user	NN
2241	111	14	information	information	NN
2241	111	15	stored	store	VBN
2241	111	16	in	in	IN
2241	111	17	an	an	DT
2241	111	18	organization	organization	NN
2241	111	19	’s	’s	POS
2241	111	20	email	email	NN
2241	111	21	system	system	NN
2241	111	22	.	.	.
2241	112	1	Using	use	VBG
2241	112	2	LDAP	LDAP	NNP
2241	112	3	with	with	IN
2241	112	4	Openfire	Openfire	NNP
2241	112	5	is	be	VBZ
2241	112	6	highly	highly	RB
2241	112	7	preferable	preferable	JJ
2241	112	8	because	because	IN
2241	112	9	it	-PRON-	PRP
2241	112	10	simplifies	simplify	VBZ
2241	112	11	access	access	NN
2241	112	12	for	for	IN
2241	112	13	your	-PRON-	PRP$
2241	112	14	librarians	librarian	NNS
2241	112	15	and	and	CC
2241	112	16	staff	staff	NN
2241	112	17	by	by	IN
2241	112	18	automatically	automatically	RB
2241	112	19	creating	create	VBG
2241	112	20	user	user	NN
2241	112	21	accounts	account	NNS
2241	112	22	based	base	VBN
2241	112	23	on	on	IN
2241	112	24	the	the	DT
2241	112	25	information	information	NN
2241	112	26	in	in	IN
2241	112	27	your	-PRON-	PRP$
2241	112	28	organization	organization	NN
2241	112	29	’s	’s	POS
2241	112	30	email	email	NN
2241	112	31	system	system	NN
2241	112	32	.	.	.
2241	113	1	Library	library	JJ
2241	113	2	staff	staff	NN
2241	113	3	simply	simply	RB
2241	113	4	login	login	VBP
2241	113	5	with	with	IN
2241	113	6	their	-PRON-	PRP$
2241	113	7	work	work	NN
2241	113	8	email	email	NN
2241	113	9	or	or	CC
2241	113	10	network	network	NN
2241	113	11	account	account	NN
2241	113	12	information	information	NN
2241	113	13	;	;	:
2241	113	14	they	-PRON-	PRP
2241	113	15	are	be	VBP
2241	113	16	not	not	RB
2241	113	17	required	require	VBN
2241	113	18	to	to	TO
2241	113	19	create	create	VB
2241	113	20	a	a	DT
2241	113	21	new	new	JJ
2241	113	22	username	username	NN
2241	113	23	and	and	CC
2241	113	24	password	password	NN
2241	113	25	.	.	.
2241	114	1	INFORMATION	INFORMATION	NNP
2241	114	2	TECHNOLOGY	TECHNOLOGY	NNP
2241	114	3	AND	and	CC
2241	114	4	LIBRARIES	library	NNS
2241	114	5	|	|	NNP
2241	114	6	SEPTEMBER	SEPTEMBER	NNP
2241	114	7	2012	2012	CD
2241	114	8	12	12	CD
2241	114	9	Figure	figure	NN
2241	114	10	5	5	CD
2241	114	11	.	.	.
2241	115	1	Openfire	openfire	VB
2241	115	2	LDAP	LDAP	NNP
2241	115	3	Configuration	configuration	NN
2241	115	4	Form	form	NN
2241	115	5	The	the	DT
2241	115	6	last	last	JJ
2241	115	7	step	step	NN
2241	115	8	in	in	IN
2241	115	9	the	the	DT
2241	115	10	configuration	configuration	NN
2241	115	11	process	process	NN
2241	115	12	is	be	VBZ
2241	115	13	to	to	TO
2241	115	14	grant	grant	VB
2241	115	15	system	system	NN
2241	115	16	administrator	administrator	NN
2241	115	17	access	access	NN
2241	115	18	to	to	IN
2241	115	19	the	the	DT
2241	115	20	appropriate	appropriate	JJ
2241	115	21	users	user	NNS
2241	115	22	.	.	.
2241	116	1	If	if	IN
2241	116	2	using	use	VBG
2241	116	3	the	the	DT
2241	116	4	LDAP	LDAP	NNP
2241	116	5	authentication	authentication	NN
2241	116	6	method	method	NN
2241	116	7	,	,	,
2241	116	8	you	-PRON-	PRP
2241	116	9	are	be	VBP
2241	116	10	able	able	JJ
2241	116	11	to	to	TO
2241	116	12	select	select	VB
2241	116	13	one	one	CD
2241	116	14	or	or	CC
2241	116	15	more	more	JJR
2241	116	16	users	user	NNS
2241	116	17	in	in	IN
2241	116	18	your	-PRON-	PRP$
2241	116	19	organization	organization	NN
2241	116	20	by	by	IN
2241	116	21	entering	enter	VBG
2241	116	22	their	-PRON-	PRP$
2241	116	23	email	email	NN
2241	116	24	i	-PRON-	PRP
2241	116	25	d	d	VBN
2241	116	26	(	(	-LRB-
2241	116	27	the	the	DT
2241	116	28	portion	portion	NN
2241	116	29	before	before	IN
2241	116	30	the	the	DT
2241	116	31	ampersand	ampersand	NN
2241	116	32	)	)	-RRB-
2241	116	33	.	.	.
2241	117	1	The	the	DT
2241	117	2	selected	select	VBN
2241	117	3	users	user	NNS
2241	117	4	will	will	MD
2241	117	5	have	have	VB
2241	117	6	complete	complete	JJ
2241	117	7	access	access	NN
2241	117	8	to	to	IN
2241	117	9	all	all	DT
2241	117	10	aspects	aspect	NNS
2241	117	11	of	of	IN
2241	117	12	the	the	DT
2241	117	13	Openfire	Openfire	NNP
2241	117	14	server	server	NN
2241	117	15	.	.	.
2241	118	1	Once	once	IN
2241	118	2	the	the	DT
2241	118	3	setup	setup	NN
2241	118	4	and	and	CC
2241	118	5	configuration	configuration	NN
2241	118	6	process	process	NN
2241	118	7	is	be	VBZ
2241	118	8	complete	complete	JJ
2241	118	9	,	,	,
2241	118	10	the	the	DT
2241	118	11	server	server	NN
2241	118	12	is	be	VBZ
2241	118	13	ready	ready	JJ
2241	118	14	to	to	TO
2241	118	15	accept	accept	VB
2241	118	16	IM	IM	NNP
2241	118	17	connections	connection	NNS
2241	118	18	and	and	CC
2241	118	19	route	route	NN
2241	118	20	messages	message	NNS
2241	118	21	.	.	.
2241	119	1	Reviewing	review	VBG
2241	119	2	the	the	DT
2241	119	3	settings	setting	NNS
2241	119	4	and	and	CC
2241	119	5	options	option	NNS
2241	119	6	within	within	IN
2241	119	7	the	the	DT
2241	119	8	Openfire	Openfire	NNP
2241	119	9	system	system	NN
2241	119	10	administration	administration	NN
2241	119	11	area	area	NN
2241	119	12	is	be	VBZ
2241	119	13	highly	highly	RB
2241	119	14	recommended	recommend	VBN
2241	119	15	.	.	.
2241	120	1	Most	Most	JJS
2241	120	2	libraries	library	NNS
2241	120	3	will	will	MD
2241	120	4	likely	likely	RB
2241	120	5	want	want	VB
2241	120	6	to	to	TO
2241	120	7	adjust	adjust	VB
2241	120	8	the	the	DT
2241	120	9	configurations	configuration	NNS
2241	120	10	within	within	IN
2241	120	11	the	the	DT
2241	120	12	sections	section	NNS
2241	120	13	for	for	IN
2241	120	14	server	server	NN
2241	120	15	settings	setting	NNS
2241	120	16	and	and	CC
2241	120	17	archives	archive	NNS
2241	120	18	.	.	.
2241	121	1	Connecting	connect	VBG
2241	121	2	the	the	DT
2241	121	3	IM	IM	NNP
2241	121	4	Network	Network	NNP
2241	121	5	The	the	DT
2241	121	6	second	second	JJ
2241	121	7	phase	phase	NN
2241	121	8	of	of	IN
2241	121	9	the	the	DT
2241	121	10	implementation	implementation	NN
2241	121	11	process	process	NN
2241	121	12	connected	connect	VBD
2241	121	13	our	-PRON-	PRP$
2241	121	14	Library	library	JJ
2241	121	15	personnel	personnel	NNS
2241	121	16	with	with	IN
2241	121	17	the	the	DT
2241	121	18	IM	IM	NNP
2241	121	19	network	network	NN
2241	121	20	using	use	VBG
2241	121	21	IM	IM	NNP
2241	121	22	software	software	NN
2241	121	23	installed	instal	VBN
2241	121	24	on	on	IN
2241	121	25	their	-PRON-	PRP$
2241	121	26	workstations	workstation	NNS
2241	121	27	.	.	.
2241	122	1	The	the	DT
2241	122	2	Openfire	Openfire	NNP
2241	122	3	IM	IM	NNP
2241	122	4	server	server	NN
2241	122	5	works	work	VBZ
2241	122	6	with	with	IN
2241	122	7	any	any	DT
2241	122	8	multiprotocol	multiprotocol	NNP
2241	122	9	IM	IM	NNP
2241	122	10	client	client	NN
2241	122	11	(	(	-LRB-
2241	122	12	“	"	``
2241	122	13	multiprotocol	multiprotocol	NNP
2241	122	14	”	"	''
2241	122	15	refers	refer	VBZ
2241	122	16	to	to	TO
2241	122	17	support	support	VB
2241	122	18	for	for	IN
2241	122	19	simultaneous	simultaneous	JJ
2241	122	20	connections	connection	NNS
2241	122	21	to	to	IN
2241	122	22	multiple	multiple	JJ
2241	122	23	IM	IM	NNP
2241	122	24	networks	network	NNS
2241	122	25	)	)	-RRB-
2241	122	26	that	that	WDT
2241	122	27	provides	provide	VBZ
2241	122	28	options	option	NNS
2241	122	29	for	for	IN
2241	122	30	configuring	configure	VBG
2241	122	31	an	an	DT
2241	122	32	XMPP	XMPP	NNP
2241	122	33	or	or	CC
2241	122	34	Jabber	Jabber	NNP
2241	122	35	account	account	NN
2241	122	36	.	.	.
2241	123	1	Some	some	DT
2241	123	2	of	of	IN
2241	123	3	the	the	DT
2241	123	4	more	more	RBR
2241	123	5	popular	popular	JJ
2241	123	6	IM	IM	NNP
2241	123	7	clients	client	NNS
2241	123	8	that	that	WDT
2241	123	9	offer	offer	VBP
2241	123	10	this	this	DT
2241	123	11	functionality	functionality	NN
2241	123	12	include	include	VBP
2241	123	13	Spark	Spark	NNP
2241	123	14	,	,	,
2241	123	15	Trillian	Trillian	NNP
2241	123	16	,	,	,
2241	123	17	Miranda	Miranda	NNP
2241	123	18	,	,	,
2241	123	19	and	and	CC
2241	123	20	Pidgin	Pidgin	NNP
2241	123	21	.	.	.
2241	124	1	Based	base	VBN
2241	124	2	on	on	IN
2241	124	3	our	-PRON-	PRP$
2241	124	4	chat	chat	NN
2241	124	5	reference	reference	NN
2241	124	6	requirements	requirement	NNS
2241	124	7	,	,	,
2241	124	8	we	-PRON-	PRP
2241	124	9	choose	choose	VBP
2241	124	10	to	to	TO
2241	124	11	use	use	VB
2241	124	12	Spark	Spark	NNP
2241	124	13	(	(	-LRB-
2241	124	14	www.igniterealtime.org/projects/spark	www.igniterealtime.org/projects/spark	ADD
2241	124	15	)	)	-RRB-
2241	124	16	,	,	,
2241	124	17	an	an	DT
2241	124	18	IM	IM	NNP
2241	124	19	client	client	NN
2241	124	20	program	program	NN
2241	124	21	designed	design	VBN
2241	124	22	to	to	TO
2241	124	23	work	work	VB
2241	124	24	specifically	specifically	RB
2241	124	25	with	with	IN
2241	124	26	the	the	DT
2241	124	27	Fastpath	Fastpath	NNP
2241	124	28	web	web	NN
2241	124	29	chat	chat	NN
2241	124	30	service	service	NN
2241	124	31	.	.	.
2241	125	1	Spark	spark	NN
2241	125	2	comes	come	VBZ
2241	125	3	with	with	IN
2241	125	4	a	a	DT
2241	125	5	Fastpath	Fastpath	NNP
2241	125	6	plugin	plugin	NN
2241	125	7	that	that	WDT
2241	125	8	enables	enable	VBZ
2241	125	9	users	user	NNS
2241	125	10	to	to	TO
2241	125	11	receive	receive	VB
2241	125	12	and	and	CC
2241	125	13	send	send	VB
2241	125	14	messages	message	NNS
2241	125	15	to	to	IN
2241	125	16	anyone	anyone	NN
2241	125	17	communicating	communicate	VBG
2241	125	18	through	through	IN
2241	125	19	the	the	DT
2241	125	20	web	web	NN
2241	125	21	-	-	HYPH
2241	125	22	based	base	VBN
2241	125	23	Fastpath	Fastpath	NNP
2241	125	24	chat	chat	NN
2241	125	25	widgets	widget	VBZ
2241	125	26	(	(	-LRB-
2241	125	27	more	more	JJR
2241	125	28	information	information	NN
2241	125	29	on	on	IN
2241	125	30	Fastpath	Fastpath	NNP
2241	125	31	configuration	configuration	NN
2241	125	32	is	be	VBZ
2241	125	33	in	in	IN
2241	125	34	the	the	DT
2241	125	35	next	next	JJ
2241	125	36	section	section	NN
2241	125	37	of	of	IN
2241	125	38	this	this	DT
2241	125	39	article	article	NN
2241	125	40	)	)	-RRB-
2241	125	41	.	.	.
2241	126	1	This	this	DT
2241	126	2	plugin	plugin	NN
2241	126	3	provides	provide	VBZ
2241	126	4	a	a	DT
2241	126	5	tab	tab	NN
2241	126	6	for	for	IN
2241	126	7	logging	log	VBG
2241	126	8	into	into	IN
2241	126	9	a	a	DT
2241	126	10	Fastpath	Fastpath	NNP
2241	126	11	group	group	NN
2241	126	12	and	and	CC
2241	126	13	for	for	IN
2241	126	14	viewing	view	VBG
2241	126	15	the	the	DT
2241	126	16	status	status	NN
2241	126	17	of	of	IN
2241	126	18	the	the	DT
2241	126	19	group	group	NN
2241	126	20	’s	’s	POS
2241	126	21	message	message	NN
2241	126	22	queues	queue	VBZ
2241	126	23	EXTENDING	extend	VBG
2241	126	24	IM	im	NN
2241	126	25	BEYOND	BEYOND	NNP
2241	126	26	THE	the	DT
2241	126	27	REFERENCE	reference	NN
2241	126	28	DESK	desk	NN
2241	126	29	|	|	NNP
2241	126	30	CHAN	CHAN	NNS
2241	126	31	,	,	,
2241	126	32	LY	LY	NNP
2241	126	33	,	,	,
2241	126	34	AND	and	CC
2241	126	35	MEULEMANS	meulemans	NN
2241	126	36	13	13	CD
2241	126	37	(	(	-LRB-
2241	126	38	figure	figure	NN
2241	126	39	6	6	CD
2241	126	40	)	)	-RRB-
2241	126	41	.	.	.
2241	127	1	Spark	Spark	NNP
2241	127	2	also	also	RB
2241	127	3	includes	include	VBZ
2241	127	4	many	many	JJ
2241	127	5	of	of	IN
2241	127	6	the	the	DT
2241	127	7	features	feature	NNS
2241	127	8	offered	offer	VBN
2241	127	9	by	by	IN
2241	127	10	other	other	JJ
2241	127	11	IM	IM	NNP
2241	127	12	clients	client	NNS
2241	127	13	including	include	VBG
2241	127	14	built	build	VBN
2241	127	15	-	-	HYPH
2241	127	16	in	in	RP
2241	127	17	screen	screen	NN
2241	127	18	capture	capture	NN
2241	127	19	,	,	,
2241	127	20	message	message	NN
2241	127	21	transfer	transfer	NN
2241	127	22	,	,	,
2241	127	23	and	and	CC
2241	127	24	group	group	NN
2241	127	25	chat	chat	NN
2241	127	26	.	.	.
2241	128	1	Figure	figure	NN
2241	128	2	6	6	CD
2241	128	3	.	.	.
2241	129	1	The	the	DT
2241	129	2	Fastpath	Fastpath	NNP
2241	129	3	Plugin	Plugin	NNP
2241	129	4	for	for	IN
2241	129	5	Spark	Spark	NNP
2241	129	6	Library	Library	NNP
2241	129	7	personnel	personnel	NNS
2241	129	8	were	be	VBD
2241	129	9	able	able	JJ
2241	129	10	to	to	TO
2241	129	11	install	install	VB
2241	129	12	Spark	spark	NN
2241	129	13	on	on	IN
2241	129	14	their	-PRON-	PRP$
2241	129	15	own	own	JJ
2241	129	16	by	by	IN
2241	129	17	downloading	download	VBG
2241	129	18	it	-PRON-	PRP
2241	129	19	from	from	IN
2241	129	20	the	the	DT
2241	129	21	Ignite	Ignite	NNP
2241	129	22	Software	Software	NNP
2241	129	23	website	website	NN
2241	129	24	and	and	CC
2241	129	25	launching	launch	VBG
2241	129	26	the	the	DT
2241	129	27	software	software	NN
2241	129	28	’s	’s	POS
2241	129	29	installation	installation	NN
2241	129	30	package	package	NN
2241	129	31	.	.	.
2241	130	1	The	the	DT
2241	130	2	installation	installation	NN
2241	130	3	process	process	NN
2241	130	4	is	be	VBZ
2241	130	5	very	very	RB
2241	130	6	simple	simple	JJ
2241	130	7	and	and	CC
2241	130	8	user	user	NN
2241	130	9	-	-	HYPH
2241	130	10	specific	specific	JJ
2241	130	11	information	information	NN
2241	130	12	is	be	VBZ
2241	130	13	only	only	RB
2241	130	14	required	require	VBN
2241	130	15	when	when	WRB
2241	130	16	Spark	Spark	NNP
2241	130	17	is	be	VBZ
2241	130	18	started	start	VBN
2241	130	19	for	for	IN
2241	130	20	the	the	DT
2241	130	21	first	first	JJ
2241	130	22	time	time	NN
2241	130	23	.	.	.
2241	131	1	The	the	DT
2241	131	2	fields	field	NNS
2241	131	3	required	require	VBN
2241	131	4	for	for	IN
2241	131	5	login	login	NNP
2241	131	6	include	include	VBP
2241	131	7	the	the	DT
2241	131	8	username	username	JJ
2241	131	9	and	and	CC
2241	131	10	password	password	NN
2241	131	11	of	of	IN
2241	131	12	the	the	DT
2241	131	13	user	user	NN
2241	131	14	’s	’s	POS
2241	131	15	organizational	organizational	JJ
2241	131	16	email	email	NN
2241	131	17	and	and	CC
2241	131	18	the	the	DT
2241	131	19	address	address	NN
2241	131	20	of	of	IN
2241	131	21	the	the	DT
2241	131	22	IM	IM	NNP
2241	131	23	server	server	NN
2241	131	24	.	.	.
2241	132	1	As	as	IN
2241	132	2	part	part	NN
2241	132	3	of	of	IN
2241	132	4	our	-PRON-	PRP$
2241	132	5	implementation	implementation	NN
2241	132	6	process	process	NN
2241	132	7	,	,	,
2241	132	8	we	-PRON-	PRP
2241	132	9	also	also	RB
2241	132	10	provided	provide	VBD
2241	132	11	library	library	NN
2241	132	12	staff	staff	NN
2241	132	13	with	with	IN
2241	132	14	recommendations	recommendation	NNS
2241	132	15	regarding	regard	VBG
2241	132	16	the	the	DT
2241	132	17	selection	selection	NN
2241	132	18	and	and	CC
2241	132	19	configuration	configuration	NN
2241	132	20	of	of	IN
2241	132	21	optional	optional	JJ
2241	132	22	settings	setting	NNS
2241	132	23	that	that	WDT
2241	132	24	might	may	MD
2241	132	25	enhance	enhance	VB
2241	132	26	their	-PRON-	PRP$
2241	132	27	IM	IM	NNP
2241	132	28	experience	experience	NN
2241	132	29	.	.	.
2241	133	1	Recommendations	recommendation	NNS
2241	133	2	included	include	VBD
2241	133	3	auto	auto	NN
2241	133	4	-	-	HYPH
2241	133	5	start	start	NN
2241	133	6	of	of	IN
2241	133	7	Spark	spark	NN
2241	133	8	when	when	WRB
2241	133	9	logging-	logging-	XX
2241	133	10	in	in	IN
2241	133	11	to	to	IN
2241	133	12	computer	computer	NN
2241	133	13	and	and	CC
2241	133	14	the	the	DT
2241	133	15	activation	activation	NN
2241	133	16	of	of	IN
2241	133	17	incoming	incoming	JJ
2241	133	18	message	message	NN
2241	133	19	signals	signal	NNS
2241	133	20	,	,	,
2241	133	21	such	such	JJ
2241	133	22	as	as	IN
2241	133	23	sound	sound	JJ
2241	133	24	effects	effect	NNS
2241	133	25	and	and	CC
2241	133	26	pop	pop	NN
2241	133	27	-	-	HYPH
2241	133	28	ups	up	NNS
2241	133	29	.	.	.
2241	134	1	On	on	IN
2241	134	2	our	-PRON-	PRP$
2241	134	3	Openfire	Openfire	NNP
2241	134	4	server	server	NN
2241	134	5	,	,	,
2241	134	6	we	-PRON-	PRP
2241	134	7	had	have	VBD
2241	134	8	also	also	RB
2241	134	9	installed	instal	VBN
2241	134	10	the	the	DT
2241	134	11	Kraken	Kraken	NNP
2241	134	12	Gateway	Gateway	NNP
2241	134	13	(	(	-LRB-
2241	134	14	http://kraken.blathersource.org	http://kraken.blathersource.org	NNP
2241	134	15	)	)	-RRB-
2241	134	16	plugin	plugin	VBP
2241	134	17	to	to	TO
2241	134	18	enable	enable	VB
2241	134	19	connections	connection	NNS
2241	134	20	to	to	IN
2241	134	21	external	external	JJ
2241	134	22	IM	IM	NNP
2241	134	23	networks	network	NNS
2241	134	24	.	.	.
2241	135	1	The	the	DT
2241	135	2	gateway	gateway	NN
2241	135	3	plugin	plugin	NN
2241	135	4	works	work	VBZ
2241	135	5	with	with	IN
2241	135	6	Spark	Spark	NNP
2241	135	7	to	to	TO
2241	135	8	integrate	integrate	VB
2241	135	9	library	library	NN
2241	135	10	staff	staff	NN
2241	135	11	accounts	account	NNS
2241	135	12	on	on	IN
2241	135	13	chat	chat	JJ
2241	135	14	network	network	NN
2241	135	15	such	such	JJ
2241	135	16	as	as	IN
2241	135	17	Google	Google	NNP
2241	135	18	Talk	Talk	NNP
2241	135	19	,	,	,
2241	135	20	Facebook	Facebook	NNP
2241	135	21	,	,	,
2241	135	22	and	and	CC
2241	135	23	MSN	MSN	NNP
2241	135	24	(	(	-LRB-
2241	135	25	an	an	DT
2241	135	26	example	example	NN
2241	135	27	of	of	IN
2241	135	28	integrated	integrate	VBN
2241	135	29	networks	network	NNS
2241	135	30	is	be	VBZ
2241	135	31	shown	show	VBN
2241	135	32	in	in	IN
2241	135	33	figure	figure	NN
2241	135	34	6	6	CD
2241	135	35	.	.	.
2241	135	36	)	)	-RRB-
2241	136	1	By	by	IN
2241	136	2	integrating	integrate	VBG
2241	136	3	Meebo	Meebo	NNP
2241	136	4	as	as	RB
2241	136	5	well	well	RB
2241	136	6	,	,	,
2241	136	7	librarians	librarian	NNS
2241	136	8	were	be	VBD
2241	136	9	able	able	JJ
2241	136	10	to	to	TO
2241	136	11	continue	continue	VB
2241	136	12	using	use	VBG
2241	136	13	the	the	DT
2241	136	14	Meebo	Meebo	NNP
2241	136	15	widgets	widget	NNS
2241	136	16	they	-PRON-	PRP
2241	136	17	had	have	VBD
2241	136	18	embedded	embed	VBN
2241	136	19	into	into	IN
2241	136	20	their	-PRON-	PRP$
2241	136	21	research	research	NN
2241	136	22	guides	guide	NNS
2241	136	23	and	and	CC
2241	136	24	faculty	faculty	NN
2241	136	25	profile	profile	NN
2241	136	26	pages	page	NNS
2241	136	27	.	.	.
2241	137	1	This	this	DT
2241	137	2	allowed	allow	VBD
2241	137	3	them	-PRON-	PRP
2241	137	4	to	to	TO
2241	137	5	use	use	VB
2241	137	6	Spark	Spark	NNP
2241	137	7	to	to	TO
2241	137	8	receive	receive	VB
2241	137	9	IM	IM	NNP
2241	137	10	messages	message	NNS
2241	137	11	rather	rather	RB
2241	137	12	than	than	IN
2241	137	13	logging	log	VBG
2241	137	14	on	on	RP
2241	137	15	to	to	IN
2241	137	16	the	the	DT
2241	137	17	Meebo	Meebo	NNP
2241	137	18	website	website	NN
2241	137	19	.	.	.
2241	138	1	INFORMATION	INFORMATION	NNP
2241	138	2	TECHNOLOGY	TECHNOLOGY	NNP
2241	138	3	AND	and	CC
2241	138	4	LIBRARIES	library	NNS
2241	138	5	|	|	NNP
2241	138	6	SEPTEMBER	SEPTEMBER	NNP
2241	138	7	2012	2012	CD
2241	138	8	14	14	CD
2241	138	9	Configuring	Configuring	NNP
2241	138	10	the	the	DT
2241	138	11	Fastpath	Fastpath	NNP
2241	138	12	Plugin	Plugin	NNP
2241	138	13	for	for	IN
2241	138	14	Chat	Chat	NNP
2241	138	15	Reference	Reference	NNP
2241	138	16	A	a	DT
2241	138	17	primary	primary	JJ
2241	138	18	motivation	motivation	NN
2241	138	19	for	for	IN
2241	138	20	using	use	VBG
2241	138	21	Openfire	Openfire	NNP
2241	138	22	was	be	VBD
2241	138	23	the	the	DT
2241	138	24	feature	feature	NN
2241	138	25	set	set	VBN
2241	138	26	available	available	JJ
2241	138	27	in	in	IN
2241	138	28	the	the	DT
2241	138	29	Fastpath	Fastpath	NNP
2241	138	30	plugin	plugin	NN
2241	138	31	.	.	.
2241	139	1	Fastpath	Fastpath	NNP
2241	139	2	is	be	VBZ
2241	139	3	a	a	DT
2241	139	4	complete	complete	JJ
2241	139	5	chat	chat	NN
2241	139	6	messaging	messaging	NN
2241	139	7	system	system	NN
2241	139	8	that	that	WDT
2241	139	9	includes	include	VBZ
2241	139	10	workgroups	workgroup	NNS
2241	139	11	,	,	,
2241	139	12	queues	queue	NNS
2241	139	13	,	,	,
2241	139	14	chat	chat	NN
2241	139	15	widgets	widget	NNS
2241	139	16	,	,	,
2241	139	17	and	and	CC
2241	139	18	reporting	report	VBG
2241	139	19	.	.	.
2241	140	1	Fastpath	Fastpath	NNP
2241	140	2	actually	actually	RB
2241	140	3	consists	consist	VBZ
2241	140	4	of	of	IN
2241	140	5	two	two	CD
2241	140	6	plugins	plugin	NNS
2241	140	7	that	that	WDT
2241	140	8	work	work	VBP
2241	140	9	together	together	RB
2241	140	10	,	,	,
2241	140	11	Fastpath	Fastpath	NNP
2241	140	12	Service	Service	NNP
2241	140	13	for	for	IN
2241	140	14	managing	manage	VBG
2241	140	15	the	the	DT
2241	140	16	chat	chat	NN
2241	140	17	system	system	NN
2241	140	18	and	and	CC
2241	140	19	Fastpath	Fastpath	NNP
2241	140	20	Webchat	Webchat	NNP
2241	140	21	for	for	IN
2241	140	22	web	web	NN
2241	140	23	-	-	HYPH
2241	140	24	based	base	VBN
2241	140	25	chat	chat	NN
2241	140	26	widgets	widget	NNS
2241	140	27	.	.	.
2241	141	1	Both	both	DT
2241	141	2	plugins	plugin	NNS
2241	141	3	are	be	VBP
2241	141	4	available	available	JJ
2241	141	5	as	as	IN
2241	141	6	free	free	JJ
2241	141	7	downloads	download	NNS
2241	141	8	from	from	IN
2241	141	9	the	the	DT
2241	141	10	Openfire	Openfire	NNP
2241	141	11	Plugins	Plugins	NNP
2241	141	12	section	section	NN
2241	141	13	of	of	IN
2241	141	14	the	the	DT
2241	141	15	Ignite	Ignite	NNP
2241	141	16	Software	Software	NNP
2241	141	17	website	website	NN
2241	141	18	—	—	:
2241	141	19	www.igniterealtime.org/projects/openfire/plugins.jsp	www.igniterealtime.org/projects/openfire/plugins.jsp	NNP
2241	141	20	.	.	.
2241	142	1	To	to	TO
2241	142	2	install	install	VB
2241	142	3	Fastpath	Fastpath	NNP
2241	142	4	,	,	,
2241	142	5	upload	upload	JJ
2241	142	6	the	the	DT
2241	142	7	its	-PRON-	PRP$
2241	142	8	packages	package	NNS
2241	142	9	using	use	VBG
2241	142	10	the	the	DT
2241	142	11	form	form	NN
2241	142	12	in	in	IN
2241	142	13	the	the	DT
2241	142	14	plugins	plugin	NNS
2241	142	15	section	section	NN
2241	142	16	of	of	IN
2241	142	17	the	the	DT
2241	142	18	Openfire	Openfire	NNP
2241	142	19	administrative	administrative	JJ
2241	142	20	interface	interface	NN
2241	142	21	.	.	.
2241	143	1	The	the	DT
2241	143	2	plugins	plugin	NNS
2241	143	3	will	will	MD
2241	143	4	automatically	automatically	RB
2241	143	5	install	install	VB
2241	143	6	and	and	CC
2241	143	7	add	add	VB
2241	143	8	a	a	DT
2241	143	9	Fastpath	Fastpath	NNP
2241	143	10	tab	tab	NN
2241	143	11	to	to	IN
2241	143	12	the	the	DT
2241	143	13	administrative	administrative	JJ
2241	143	14	main	main	JJ
2241	143	15	menu	menu	NN
2241	143	16	.	.	.
2241	144	1	The	the	DT
2241	144	2	first	first	JJ
2241	144	3	step	step	NN
2241	144	4	in	in	IN
2241	144	5	getting	get	VBG
2241	144	6	started	start	VBN
2241	144	7	with	with	IN
2241	144	8	the	the	DT
2241	144	9	system	system	NN
2241	144	10	is	be	VBZ
2241	144	11	to	to	TO
2241	144	12	create	create	VB
2241	144	13	a	a	DT
2241	144	14	workgroup	workgroup	NN
2241	144	15	and	and	CC
2241	144	16	add	add	VB
2241	144	17	members	member	NNS
2241	144	18	(	(	-LRB-
2241	144	19	figure	figure	NN
2241	144	20	7	7	CD
2241	144	21	)	)	-RRB-
2241	144	22	.	.	.
2241	145	1	Within	within	IN
2241	145	2	each	each	DT
2241	145	3	new	new	JJ
2241	145	4	workgroup	workgroup	NN
2241	145	5	,	,	,
2241	145	6	one	one	CD
2241	145	7	or	or	CC
2241	145	8	more	more	JJR
2241	145	9	queues	queue	NNS
2241	145	10	are	be	VBP
2241	145	11	required	require	VBN
2241	145	12	to	to	TO
2241	145	13	process	process	VB
2241	145	14	and	and	CC
2241	145	15	route	route	VB
2241	145	16	incoming	incoming	JJ
2241	145	17	requests	request	NNS
2241	145	18	and	and	CC
2241	145	19	each	each	DT
2241	145	20	queue	queue	NN
2241	145	21	requires	require	VBZ
2241	145	22	at	at	IN
2241	145	23	least	least	JJS
2241	145	24	one	one	CD
2241	145	25	“	"	``
2241	145	26	agent	agent	NN
2241	145	27	.	.	.
2241	145	28	”	"	''
2241	145	29	In	in	IN
2241	145	30	Fastpath	Fastpath	NNP
2241	145	31	,	,	,
2241	145	32	the	the	DT
2241	145	33	term	term	NN
2241	145	34	agent	agent	NN
2241	145	35	refers	refer	VBZ
2241	145	36	to	to	IN
2241	145	37	those	those	DT
2241	145	38	who	who	WP
2241	145	39	will	will	MD
2241	145	40	receive	receive	VB
2241	145	41	the	the	DT
2241	145	42	incoming	incoming	JJ
2241	145	43	chat	chat	NN
2241	145	44	requests	request	NNS
2241	145	45	.	.	.
2241	146	1	Figure	figure	NN
2241	146	2	7	7	CD
2241	146	3	.	.	.
2241	147	1	Workgroup	Workgroup	NNP
2241	147	2	Setup	Setup	NNP
2241	147	3	Form	Form	NNP
2241	147	4	in	in	IN
2241	147	5	Fastpath	Fastpath	NNP
2241	147	6	As	as	IN
2241	147	7	work	work	NN
2241	147	8	groups	group	NNS
2241	147	9	are	be	VBP
2241	147	10	created	create	VBN
2241	147	11	,	,	,
2241	147	12	the	the	DT
2241	147	13	system	system	NN
2241	147	14	automatically	automatically	RB
2241	147	15	generates	generate	VBZ
2241	147	16	a	a	DT
2241	147	17	chat	chat	NN
2241	147	18	initiation	initiation	NN
2241	147	19	form	form	NN
2241	147	20	which	which	WDT
2241	147	21	by	by	IN
2241	147	22	default	default	NN
2241	147	23	includes	include	VBZ
2241	147	24	fields	field	NNS
2241	147	25	for	for	IN
2241	147	26	name	name	NN
2241	147	27	,	,	,
2241	147	28	email	email	NN
2241	147	29	and	and	CC
2241	147	30	question	question	NN
2241	147	31	.	.	.
2241	148	1	Administrators	administrator	NNS
2241	148	2	can	can	MD
2241	148	3	remove	remove	VB
2241	148	4	,	,	,
2241	148	5	modify	modify	VB
2241	148	6	,	,	,
2241	148	7	and	and	CC
2241	148	8	add	add	VB
2241	148	9	any	any	DT
2241	148	10	combination	combination	NN
2241	148	11	of	of	IN
2241	148	12	field	field	NN
2241	148	13	types	type	NNS
2241	148	14	including	include	VBG
2241	148	15	text	text	NN
2241	148	16	fields	field	NNS
2241	148	17	,	,	,
2241	148	18	dropdown	dropdown	NN
2241	148	19	menus	menu	NNS
2241	148	20	,	,	,
2241	148	21	multiline	multiline	NN
2241	148	22	text	text	NN
2241	148	23	areas	area	NNS
2241	148	24	,	,	,
2241	148	25	radio	radio	NN
2241	148	26	buttons	button	NNS
2241	148	27	,	,	,
2241	148	28	and	and	CC
2241	148	29	check	check	VB
2241	148	30	boxes	box	NNS
2241	148	31	.	.	.
2241	149	1	You	-PRON-	PRP
2241	149	2	may	may	MD
2241	149	3	also	also	RB
2241	149	4	configure	configure	VB
2241	149	5	the	the	DT
2241	149	6	chat	chat	NN
2241	149	7	initiation	initiation	NN
2241	149	8	form	form	NN
2241	149	9	to	to	TO
2241	149	10	require	require	VB
2241	149	11	completion	completion	NN
2241	149	12	of	of	IN
2241	149	13	some	some	DT
2241	149	14	,	,	,
2241	149	15	all	all	DT
2241	149	16	,	,	,
2241	149	17	or	or	CC
2241	149	18	none	none	NN
2241	149	19	of	of	IN
2241	149	20	the	the	DT
2241	149	21	fields	field	NNS
2241	149	22	.	.	.
2241	150	1	At	at	IN
2241	150	2	CSUSM	CSUSM	NNP
2241	150	3	,	,	,
2241	150	4	our	-PRON-	PRP$
2241	150	5	form	form	NN
2241	150	6	(	(	-LRB-
2241	150	7	figures	figure	NNS
2241	150	8	1	1	CD
2241	150	9	and	and	CC
2241	150	10	2	2	CD
2241	150	11	)	)	-RRB-
2241	150	12	includes	include	VBZ
2241	150	13	name	name	NN
2241	150	14	,	,	,
2241	150	15	question	question	NN
2241	150	16	,	,	,
2241	150	17	email	email	NN
2241	150	18	,	,	,
2241	150	19	and	and	CC
2241	150	20	a	a	DT
2241	150	21	dropdown	dropdown	NN
2241	150	22	menu	menu	NN
2241	150	23	for	for	IN
2241	150	24	selecting	select	VBG
2241	150	25	the	the	DT
2241	150	26	topic	topic	NN
2241	150	27	area	area	NN
2241	150	28	of	of	IN
2241	150	29	the	the	DT
2241	150	30	user	user	NN
2241	150	31	’s	’s	POS
2241	150	32	research	research	NN
2241	150	33	and	and	CC
2241	150	34	a	a	DT
2241	150	35	field	field	NN
2241	150	36	for	for	IN
2241	150	37	the	the	DT
2241	150	38	user	user	NN
2241	150	39	to	to	TO
2241	150	40	enter	enter	VB
2241	150	41	their	-PRON-	PRP$
2241	150	42	question	question	NN
2241	150	43	.	.	.
2241	151	1	The	the	DT
2241	151	2	information	information	NN
2241	151	3	in	in	IN
2241	151	4	these	these	DT
2241	151	5	fields	field	NNS
2241	151	6	allows	allow	VBZ
2241	151	7	us	-PRON-	PRP
2241	151	8	to	to	TO
2241	151	9	quickly	quickly	RB
2241	151	10	route	route	VB
2241	151	11	incoming	incoming	JJ
2241	151	12	EXTENDING	extend	VBG
2241	151	13	IM	IM	NNP
2241	151	14	BEYOND	BEYOND	NNP
2241	151	15	THE	the	DT
2241	151	16	REFERENCE	reference	NN
2241	151	17	DESK	desk	NN
2241	151	18	|	|	NNP
2241	151	19	CHAN	CHAN	NNS
2241	151	20	,	,	,
2241	151	21	LY	LY	NNP
2241	151	22	,	,	,
2241	151	23	AND	and	CC
2241	151	24	MEULEMANS	meulemans	NN
2241	151	25	15	15	CD
2241	151	26	questions	question	NNS
2241	151	27	to	to	IN
2241	151	28	the	the	DT
2241	151	29	appropriate	appropriate	JJ
2241	151	30	subject	subject	JJ
2241	151	31	librarian	librarian	NN
2241	151	32	.	.	.
2241	152	1	Fastpath	Fastpath	NNP
2241	152	2	includes	include	VBZ
2241	152	3	the	the	DT
2241	152	4	ability	ability	NN
2241	152	5	to	to	TO
2241	152	6	create	create	VB
2241	152	7	routing	route	VBG
2241	152	8	rules	rule	NNS
2241	152	9	that	that	WDT
2241	152	10	use	use	VBP
2241	152	11	the	the	DT
2241	152	12	values	value	NNS
2241	152	13	submitted	submit	VBN
2241	152	14	in	in	IN
2241	152	15	the	the	DT
2241	152	16	form	form	NN
2241	152	17	to	to	TO
2241	152	18	send	send	VB
2241	152	19	messages	message	NNS
2241	152	20	to	to	IN
2241	152	21	specific	specific	JJ
2241	152	22	queues	queue	NNS
2241	152	23	within	within	IN
2241	152	24	a	a	DT
2241	152	25	workgroup	workgroup	NN
2241	152	26	.	.	.
2241	153	1	In	in	IN
2241	153	2	future	future	NN
2241	153	3	,	,	,
2241	153	4	we	-PRON-	PRP
2241	153	5	may	may	MD
2241	153	6	use	use	VB
2241	153	7	the	the	DT
2241	153	8	dropdown	dropdown	NN
2241	153	9	menu	menu	NN
2241	153	10	to	to	TO
2241	153	11	automatically	automatically	RB
2241	153	12	route	route	VB
2241	153	13	questions	question	NNS
2241	153	14	to	to	IN
2241	153	15	the	the	DT
2241	153	16	subject	subject	JJ
2241	153	17	specialist	specialist	NN
2241	153	18	based	base	VBN
2241	153	19	on	on	IN
2241	153	20	the	the	DT
2241	153	21	student	student	NN
2241	153	22	’s	’s	POS
2241	153	23	topic	topic	NN
2241	153	24	.	.	.
2241	154	1	There	there	EX
2241	154	2	are	be	VBP
2241	154	3	two	two	CD
2241	154	4	methods	method	NNS
2241	154	5	to	to	TO
2241	154	6	make	make	VB
2241	154	7	the	the	DT
2241	154	8	Fastpath	Fastpath	NNP
2241	154	9	chat	chat	NN
2241	154	10	widget	widget	NN
2241	154	11	available	available	JJ
2241	154	12	to	to	IN
2241	154	13	the	the	DT
2241	154	14	public	public	NN
2241	154	15	.	.	.
2241	155	1	The	the	DT
2241	155	2	standard	standard	JJ
2241	155	3	approach	approach	NN
2241	155	4	embeds	embed	VBZ
2241	155	5	a	a	DT
2241	155	6	presence	presence	NN
2241	155	7	icon	icon	NN
2241	155	8	on	on	IN
2241	155	9	your	-PRON-	PRP$
2241	155	10	webpage	webpage	NN
2241	155	11	and	and	CC
2241	155	12	provides	provide	VBZ
2241	155	13	automatic	automatic	JJ
2241	155	14	status	status	NN
2241	155	15	updates	update	NNS
2241	155	16	.	.	.
2241	156	1	Clicking	click	VBG
2241	156	2	on	on	IN
2241	156	3	the	the	DT
2241	156	4	icon	icon	NN
2241	156	5	displays	display	VBZ
2241	156	6	the	the	DT
2241	156	7	chat	chat	NN
2241	156	8	initiation	initiation	NN
2241	156	9	form	form	NN
2241	156	10	.	.	.
2241	157	1	For	for	IN
2241	157	2	our	-PRON-	PRP$
2241	157	3	needs	need	NNS
2241	157	4	we	-PRON-	PRP
2241	157	5	choose	choose	VBP
2241	157	6	to	to	TO
2241	157	7	embed	embed	VB
2241	157	8	the	the	DT
2241	157	9	chat	chat	NN
2241	157	10	initiation	initiation	NN
2241	157	11	form	form	NN
2241	157	12	in	in	IN
2241	157	13	our	-PRON-	PRP$
2241	157	14	webpages	webpage	NNS
2241	157	15	(	(	-LRB-
2241	157	16	see	see	VB
2241	157	17	appendix	appendix	NNP
2241	157	18	B	B	NNP
2241	157	19	for	for	IN
2241	157	20	sample	sample	NNP
2241	157	21	code	code	NNP
2241	157	22	)	)	-RRB-
2241	157	23	.	.	.
2241	158	1	When	when	WRB
2241	158	2	the	the	DT
2241	158	3	user	user	NN
2241	158	4	submits	submit	VBZ
2241	158	5	the	the	DT
2241	158	6	form	form	NN
2241	158	7	,	,	,
2241	158	8	Openfire	Openfire	NNP
2241	158	9	routes	route	VBZ
2241	158	10	the	the	DT
2241	158	11	message	message	NN
2241	158	12	to	to	IN
2241	158	13	the	the	DT
2241	158	14	next	next	JJ
2241	158	15	available	available	JJ
2241	158	16	librarian	librarian	NN
2241	158	17	.	.	.
2241	159	1	On	on	IN
2241	159	2	the	the	DT
2241	159	3	librarian	librarian	NN
2241	159	4	’s	’s	POS
2241	159	5	computer	computer	NN
2241	159	6	,	,	,
2241	159	7	the	the	DT
2241	159	8	Spark	Spark	NNP
2241	159	9	program	program	NN
2241	159	10	plays	play	VBZ
2241	159	11	a	a	DT
2241	159	12	notification	notification	NN
2241	159	13	sound	sound	NN
2241	159	14	and	and	CC
2241	159	15	displays	display	VBZ
2241	159	16	a	a	DT
2241	159	17	pop	pop	VB
2241	159	18	-	-	HYPH
2241	159	19	up	up	RP
2241	159	20	dialog	dialog	NN
2241	159	21	.	.	.
2241	160	1	The	the	DT
2241	160	2	pop	pop	VB
2241	160	3	-	-	HYPH
2241	160	4	up	up	RP
2241	160	5	dialog	dialog	NN
2241	160	6	remains	remain	VBZ
2241	160	7	open	open	JJ
2241	160	8	until	until	IN
2241	160	9	the	the	DT
2241	160	10	librarian	librarian	NN
2241	160	11	accepts	accept	VBZ
2241	160	12	the	the	DT
2241	160	13	message	message	NN
2241	160	14	,	,	,
2241	160	15	passes	pass	VBZ
2241	160	16	it	-PRON-	PRP
2241	160	17	on	on	RP
2241	160	18	,	,	,
2241	160	19	or	or	CC
2241	160	20	the	the	DT
2241	160	21	time	time	NN
2241	160	22	limit	limit	NN
2241	160	23	for	for	IN
2241	160	24	acceptance	acceptance	NN
2241	160	25	is	be	VBZ
2241	160	26	reached	reach	VBN
2241	160	27	,	,	,
2241	160	28	in	in	IN
2241	160	29	which	which	WDT
2241	160	30	case	case	NN
2241	160	31	the	the	DT
2241	160	32	message	message	NN
2241	160	33	returns	return	VBZ
2241	160	34	to	to	IN
2241	160	35	the	the	DT
2241	160	36	queue	queue	NN
2241	160	37	for	for	IN
2241	160	38	the	the	DT
2241	160	39	next	next	JJ
2241	160	40	available	available	JJ
2241	160	41	librarian	librarian	NN
2241	160	42	.	.	.
2241	161	1	Evaluation	Evaluation	NNP
2241	161	2	of	of	IN
2241	161	3	Openfire	Openfire	NNP
2241	161	4	for	for	IN
2241	161	5	Enhanced	Enhanced	NNP
2241	161	6	Chat	Chat	NNP
2241	161	7	Reference	Reference	NNP
2241	161	8	The	the	DT
2241	161	9	CSUSM	CSUSM	NNP
2241	161	10	reference	reference	NN
2241	161	11	librarians	librarian	NNS
2241	161	12	found	find	VBD
2241	161	13	Fastpath	Fastpath	NNP
2241	161	14	and	and	CC
2241	161	15	Openfire	Openfire	NNP
2241	161	16	to	to	TO
2241	161	17	be	be	VB
2241	161	18	much	much	RB
2241	161	19	more	more	RBR
2241	161	20	robust	robust	JJ
2241	161	21	than	than	IN
2241	161	22	Meebo	Meebo	NNP
2241	161	23	for	for	IN
2241	161	24	chat	chat	NN
2241	161	25	reference	reference	NN
2241	161	26	.	.	.
2241	162	1	The	the	DT
2241	162	2	ability	ability	NN
2241	162	3	to	to	TO
2241	162	4	keep	keep	VB
2241	162	5	chat	chat	NN
2241	162	6	transcripts	transcript	NNS
2241	162	7	and	and	CC
2241	162	8	to	to	TO
2241	162	9	retain	retain	VB
2241	162	10	metadata	metadata	NN
2241	162	11	such	such	JJ
2241	162	12	as	as	IN
2241	162	13	time	time	NN
2241	162	14	stamps	stamp	NNS
2241	162	15	,	,	,
2241	162	16	duration	duration	NN
2241	162	17	of	of	IN
2241	162	18	chats	chat	NNS
2241	162	19	,	,	,
2241	162	20	and	and	CC
2241	162	21	topic	topic	NN
2241	162	22	of	of	IN
2241	162	23	research	research	NN
2241	162	24	for	for	IN
2241	162	25	each	each	DT
2241	162	26	conversation	conversation	NN
2241	162	27	is	be	VBZ
2241	162	28	very	very	RB
2241	162	29	helpful	helpful	JJ
2241	162	30	toward	toward	IN
2241	162	31	analyzing	analyze	VBG
2241	162	32	the	the	DT
2241	162	33	effectiveness	effectiveness	NN
2241	162	34	of	of	IN
2241	162	35	chat	chat	JJ
2241	162	36	research	research	NN
2241	162	37	assistance	assistance	NN
2241	162	38	and	and	CC
2241	162	39	for	for	IN
2241	162	40	statistical	statistical	JJ
2241	162	41	reporting	reporting	NN
2241	162	42	.	.	.
2241	163	1	The	the	DT
2241	163	2	automated	automated	JJ
2241	163	3	recording	recording	NN
2241	163	4	of	of	IN
2241	163	5	transcripts	transcript	NNS
2241	163	6	and	and	CC
2241	163	7	metadata	metadata	NN
2241	163	8	saved	save	VBN
2241	163	9	time	time	NN
2241	163	10	when	when	WRB
2241	163	11	compared	compare	VBN
2241	163	12	to	to	IN
2241	163	13	Meebo	Meebo	NNP
2241	163	14	.	.	.
2241	164	1	Using	use	VBG
2241	164	2	Meebo	Meebo	NNP
2241	164	3	,	,	,
2241	164	4	transcripts	transcript	NNS
2241	164	5	were	be	VBD
2241	164	6	manually	manually	RB
2241	164	7	copied	copy	VBN
2241	164	8	into	into	IN
2241	164	9	a	a	DT
2241	164	10	Microsoft	Microsoft	NNP
2241	164	11	Word	Word	NNP
2241	164	12	document	document	NN
2241	164	13	and	and	CC
2241	164	14	the	the	DT
2241	164	15	tracking	tracking	NN
2241	164	16	statistics	statistic	NNS
2241	164	17	of	of	IN
2241	164	18	IM	IM	NNP
2241	164	19	interactions	interaction	NNS
2241	164	20	were	be	VBD
2241	164	21	kept	keep	VBN
2241	164	22	in	in	IN
2241	164	23	a	a	DT
2241	164	24	shared	share	VBN
2241	164	25	Excel	Excel	NNP
2241	164	26	spreadsheet	spreadsheet	NN
2241	164	27	.	.	.
2241	165	1	Other	other	JJ
2241	165	2	useful	useful	JJ
2241	165	3	features	feature	NNS
2241	165	4	of	of	IN
2241	165	5	Fastpath	Fastpath	NNP
2241	165	6	were	be	VBD
2241	165	7	the	the	DT
2241	165	8	capability	capability	NN
2241	165	9	of	of	IN
2241	165	10	transferring	transfer	VBG
2241	165	11	of	of	IN
2241	165	12	patrons	patron	NNS
2241	165	13	to	to	IN
2241	165	14	other	other	JJ
2241	165	15	librarians	librarian	NNS
2241	165	16	and	and	CC
2241	165	17	having	have	VBG
2241	165	18	more	more	JJR
2241	165	19	than	than	IN
2241	165	20	one	one	CD
2241	165	21	librarian	librarian	JJ
2241	165	22	monitor	monitor	NN
2241	165	23	incoming	incoming	JJ
2241	165	24	questions	question	NNS
2241	165	25	.	.	.
2241	166	1	Furthermore	furthermore	RB
2241	166	2	,	,	,
2241	166	3	access	access	NN
2241	166	4	to	to	IN
2241	166	5	the	the	DT
2241	166	6	database	database	NN
2241	166	7	holding	hold	VBG
2241	166	8	the	the	DT
2241	166	9	Fastpath	Fastpath	NNP
2241	166	10	data	datum	NNS
2241	166	11	allowed	allow	VBD
2241	166	12	us	-PRON-	PRP
2241	166	13	to	to	TO
2241	166	14	build	build	VB
2241	166	15	an	an	DT
2241	166	16	intranet	intranet	NN
2241	166	17	page	page	NN
2241	166	18	to	to	TO
2241	166	19	monitor	monitor	VB
2241	166	20	real	real	JJ
2241	166	21	-	-	HYPH
2241	166	22	time	time	NN
2241	166	23	incoming	incoming	JJ
2241	166	24	IM	IM	NNP
2241	166	25	messages	message	NNS
2241	166	26	and	and	CC
2241	166	27	their	-PRON-	PRP$
2241	166	28	responses	response	NNS
2241	166	29	.	.	.
2241	167	1	However	however	RB
2241	167	2	,	,	,
2241	167	3	some	some	DT
2241	167	4	issues	issue	NNS
2241	167	5	were	be	VBD
2241	167	6	encountered	encounter	VBN
2241	167	7	with	with	IN
2241	167	8	the	the	DT
2241	167	9	Fastpath	Fastpath	NNP
2241	167	10	plugin	plugin	NN
2241	167	11	when	when	WRB
2241	167	12	initiating	initiate	VBG
2241	167	13	chat	chat	NN
2241	167	14	connections	connection	NNS
2241	167	15	.	.	.
2241	168	1	We	-PRON-	PRP
2241	168	2	experienced	experience	VBD
2241	168	3	intermittent	intermittent	JJ
2241	168	4	,	,	,
2241	168	5	random	random	JJ
2241	168	6	instances	instance	NNS
2241	168	7	of	of	IN
2241	168	8	dropped	drop	VBN
2241	168	9	IM	IM	NNP
2241	168	10	connections	connection	NNS
2241	168	11	and	and	CC
2241	168	12	lost	lose	VBN
2241	168	13	messages	message	NNS
2241	168	14	.	.	.
2241	169	1	While	while	IN
2241	169	2	many	many	JJ
2241	169	3	of	of	IN
2241	169	4	these	these	DT
2241	169	5	lost	lose	VBN
2241	169	6	connections	connection	NNS
2241	169	7	were	be	VBD
2241	169	8	likely	likely	RB
2241	169	9	the	the	DT
2241	169	10	result	result	NN
2241	169	11	of	of	IN
2241	169	12	user	user	NN
2241	169	13	actions	action	NNS
2241	169	14	(	(	-LRB-
2241	169	15	accidentally	accidentally	RB
2241	169	16	closing	close	VBG
2241	169	17	the	the	DT
2241	169	18	chat	chat	JJ
2241	169	19	pop	pop	NN
2241	169	20	-	-	HYPH
2241	169	21	up	up	RP
2241	169	22	,	,	,
2241	169	23	walking	walk	VBG
2241	169	24	away	away	RB
2241	169	25	from	from	IN
2241	169	26	the	the	DT
2241	169	27	computer	computer	NN
2241	169	28	,	,	,
2241	169	29	etc	etc	FW
2241	169	30	.	.	.
2241	170	1	)	)	-RRB-
2241	170	2	,	,	,
2241	170	3	others	other	NNS
2241	170	4	appear	appear	VBP
2241	170	5	to	to	TO
2241	170	6	have	have	VB
2241	170	7	been	be	VBN
2241	170	8	due	due	JJ
2241	170	9	to	to	IN
2241	170	10	problematic	problematic	JJ
2241	170	11	connections	connection	NNS
2241	170	12	between	between	IN
2241	170	13	the	the	DT
2241	170	14	server	server	NN
2241	170	15	and	and	CC
2241	170	16	the	the	DT
2241	170	17	user	user	NN
2241	170	18	’s	’s	POS
2241	170	19	browser	browser	NN
2241	170	20	.	.	.
2241	171	1	To	to	TO
2241	171	2	address	address	VB
2241	171	3	these	these	DT
2241	171	4	issues	issue	NNS
2241	171	5	,	,	,
2241	171	6	we	-PRON-	PRP
2241	171	7	are	be	VBP
2241	171	8	now	now	RB
2241	171	9	asking	ask	VBG
2241	171	10	users	user	NNS
2241	171	11	to	to	TO
2241	171	12	provide	provide	VB
2241	171	13	their	-PRON-	PRP$
2241	171	14	email	email	NN
2241	171	15	when	when	WRB
2241	171	16	they	-PRON-	PRP
2241	171	17	initiate	initiate	VBP
2241	171	18	a	a	DT
2241	171	19	chat	chat	NN
2241	171	20	session	session	NN
2241	171	21	.	.	.
2241	172	1	With	with	IN
2241	172	2	user	user	NN
2241	172	3	emails	email	NNS
2241	172	4	and	and	CC
2241	172	5	our	-PRON-	PRP$
2241	172	6	real	real	JJ
2241	172	7	-	-	HYPH
2241	172	8	time	time	NN
2241	172	9	chat	chat	NN
2241	172	10	monitoring	monitoring	NN
2241	172	11	system	system	NN
2241	172	12	,	,	,
2241	172	13	we	-PRON-	PRP
2241	172	14	are	be	VBP
2241	172	15	able	able	JJ
2241	172	16	to	to	TO
2241	172	17	follow	follow	VB
2241	172	18	up	up	RP
2241	172	19	with	with	IN
2241	172	20	reference	reference	NN
2241	172	21	patrons	patron	NNS
2241	172	22	that	that	WDT
2241	172	23	experience	experience	VBP
2241	172	24	IM	IM	NNP
2241	172	25	connection	connection	NN
2241	172	26	issues	issue	NNS
2241	172	27	and	and	CC
2241	172	28	provide	provide	VB
2241	172	29	research	research	NN
2241	172	30	assistance	assistance	NN
2241	172	31	via	via	IN
2241	172	32	email	email	NN
2241	172	33	.	.	.
2241	173	1	Evaluation	Evaluation	NNP
2241	173	2	of	of	IN
2241	173	3	Openfire	Openfire	NNP
2241	173	4	as	as	IN
2241	173	5	an	an	DT
2241	173	6	Internal	Internal	NNP
2241	173	7	Communication	Communication	NNP
2241	173	8	Tool	Tool	NNP
2241	173	9	While	while	IN
2241	173	10	the	the	DT
2241	173	11	adoption	adoption	NN
2241	173	12	of	of	IN
2241	173	13	IM	IM	NNP
2241	173	14	as	as	IN
2241	173	15	internal	internal	JJ
2241	173	16	communication	communication	NN
2241	173	17	tool	tool	NN
2241	173	18	was	be	VBD
2241	173	19	highly	highly	RB
2241	173	20	encouraged	encourage	VBN
2241	173	21	,	,	,
2241	173	22	its	-PRON-	PRP$
2241	173	23	use	use	NN
2241	173	24	was	be	VBD
2241	173	25	not	not	RB
2241	173	26	mandatory	mandatory	JJ
2241	173	27	for	for	IN
2241	173	28	all	all	DT
2241	173	29	library	library	NN
2241	173	30	personnel	personnel	NNS
2241	173	31	.	.	.
2241	174	1	Based	base	VBN
2241	174	2	on	on	IN
2241	174	3	the	the	DT
2241	174	4	varied	varied	JJ
2241	174	5	technical	technical	JJ
2241	174	6	background	background	NN
2241	174	7	of	of	IN
2241	174	8	our	-PRON-	PRP$
2241	174	9	staff	staff	NN
2241	174	10	and	and	CC
2241	174	11	librarians	librarian	NNS
2241	174	12	,	,	,
2241	174	13	we	-PRON-	PRP
2241	174	14	recognized	recognize	VBD
2241	174	15	that	that	IN
2241	174	16	some	some	DT
2241	174	17	might	may	MD
2241	174	18	find	find	VB
2241	174	19	IM	IM	NNP
2241	174	20	difficult	difficult	JJ
2241	174	21	to	to	TO
2241	174	22	integrate	integrate	VB
2241	174	23	within	within	IN
2241	174	24	their	-PRON-	PRP$
2241	174	25	workflow	workflow	NN
2241	174	26	or	or	CC
2241	174	27	communication	communication	NN
2241	174	28	style	style	NN
2241	174	29	and	and	CC
2241	174	30	chose	choose	VBD
2241	174	31	a	a	DT
2241	174	32	soft	soft	JJ
2241	174	33	-	-	HYPH
2241	174	34	launch	launch	NN
2241	174	35	for	for	IN
2241	174	36	our	-PRON-	PRP$
2241	174	37	network	network	NN
2241	174	38	.	.	.
2241	175	1	INFORMATION	INFORMATION	NNP
2241	175	2	TECHNOLOGY	TECHNOLOGY	NNP
2241	175	3	AND	and	CC
2241	175	4	LIBRARIES	library	NNS
2241	175	5	|	|	NNP
2241	175	6	SEPTEMBER	SEPTEMBER	NNP
2241	175	7	2012	2012	CD
2241	175	8	16	16	CD
2241	175	9	In	in	IN
2241	175	10	summer	summer	NN
2241	175	11	2011	2011	CD
2241	175	12	,	,	,
2241	175	13	we	-PRON-	PRP
2241	175	14	conducted	conduct	VBD
2241	175	15	a	a	DT
2241	175	16	survey	survey	NN
2241	175	17	of	of	IN
2241	175	18	CSUSM	CSUSM	NNP
2241	175	19	library	library	NN
2241	175	20	personnel	personnel	NNS
2241	175	21	(	(	-LRB-
2241	175	22	44	44	CD
2241	175	23	respondents	respondent	NNS
2241	175	24	,	,	,
2241	175	25	99	99	CD
2241	175	26	percent	percent	NN
2241	175	27	of	of	IN
2241	175	28	total	total	JJ
2241	175	29	staff	staff	NN
2241	175	30	)	)	-RRB-
2241	175	31	to	to	TO
2241	175	32	evaluate	evaluate	VB
2241	175	33	IM	IM	NNP
2241	175	34	as	as	IN
2241	175	35	an	an	DT
2241	175	36	internal	internal	JJ
2241	175	37	communication	communication	NN
2241	175	38	tool	tool	NN
2241	175	39	.	.	.
2241	176	1	(	(	-LRB-
2241	176	2	See	see	VB
2241	176	3	appendix	appendix	NNP
2241	176	4	A	A	NNP
2241	176	5	for	for	IN
2241	176	6	survey	survey	NN
2241	176	7	questions	question	NNS
2241	176	8	.	.	.
2241	176	9	)	)	-RRB-
2241	177	1	We	-PRON-	PRP
2241	177	2	found	find	VBD
2241	177	3	that	that	IN
2241	177	4	59	59	CD
2241	177	5	percent	percent	NN
2241	177	6	of	of	IN
2241	177	7	staff	staff	NN
2241	177	8	use	use	VBP
2241	177	9	the	the	DT
2241	177	10	internal	internal	JJ
2241	177	11	IM	IM	NNP
2241	177	12	network	network	NN
2241	177	13	while	while	IN
2241	177	14	85	85	CD
2241	177	15	percent	percent	NN
2241	177	16	use	use	VBP
2241	177	17	some	some	DT
2241	177	18	type	type	NN
2241	177	19	of	of	IN
2241	177	20	IM	IM	NNP
2241	177	21	for	for	IN
2241	177	22	web	web	NN
2241	177	23	-	-	HYPH
2241	177	24	based	base	VBN
2241	177	25	chat	chat	NN
2241	177	26	for	for	IN
2241	177	27	work	work	NN
2241	177	28	.	.	.
2241	178	1	Of	of	IN
2241	178	2	those	those	DT
2241	178	3	who	who	WP
2241	178	4	use	use	VBP
2241	178	5	internal	internal	JJ
2241	178	6	IM	im	NN
2241	178	7	,	,	,
2241	178	8	30	30	CD
2241	178	9	percent	percent	NN
2241	178	10	used	use	VBD
2241	178	11	it	-PRON-	PRP
2241	178	12	daily	daily	RB
2241	178	13	.	.	.
2241	179	1	While	while	IN
2241	179	2	the	the	DT
2241	179	3	survey	survey	NN
2241	179	4	was	be	VBD
2241	179	5	anonymous	anonymous	JJ
2241	179	6	,	,	,
2241	179	7	anecdotal	anecdotal	JJ
2241	179	8	discussions	discussion	NNS
2241	179	9	indicate	indicate	VBP
2241	179	10	adoption	adoption	NN
2241	179	11	rates	rate	NNS
2241	179	12	are	be	VBP
2241	179	13	higher	high	JJR
2241	179	14	among	among	IN
2241	179	15	library	library	JJ
2241	179	16	units	unit	NNS
2241	179	17	where	where	WRB
2241	179	18	the	the	DT
2241	179	19	work	work	NN
2241	179	20	is	be	VBZ
2241	179	21	technically	technically	RB
2241	179	22	oriented	orient	VBN
2241	179	23	or	or	CC
2241	179	24	instructional	instructional	JJ
2241	179	25	in	in	IN
2241	179	26	nature	nature	NN
2241	179	27	,	,	,
2241	179	28	such	such	JJ
2241	179	29	as	as	IN
2241	179	30	Library	Library	NNP
2241	179	31	Systems	Systems	NNPS
2241	179	32	and	and	CC
2241	179	33	the	the	DT
2241	179	34	Information	Information	NNP
2241	179	35	Literacy	Literacy	NNP
2241	179	36	Program	Program	NNP
2241	179	37	/	/	SYM
2241	179	38	Reference	Reference	NNP
2241	179	39	.	.	.
2241	180	1	Among	among	IN
2241	180	2	the	the	DT
2241	180	3	respondents	respondent	NNS
2241	180	4	who	who	WP
2241	180	5	use	use	VBP
2241	180	6	IM	IM	NNP
2241	180	7	,	,	,
2241	180	8	45	45	CD
2241	180	9	percent	percent	NN
2241	180	10	of	of	IN
2241	180	11	library	library	NN
2241	180	12	staff	staff	NN
2241	180	13	indicated	indicate	VBD
2241	180	14	they	-PRON-	PRP
2241	180	15	use	use	VBP
2241	180	16	it	-PRON-	PRP
2241	180	17	because	because	IN
2241	180	18	it	-PRON-	PRP
2241	180	19	allows	allow	VBZ
2241	180	20	quick	quick	JJ
2241	180	21	communication	communication	NN
2241	180	22	between	between	IN
2241	180	23	those	those	DT
2241	180	24	in	in	IN
2241	180	25	the	the	DT
2241	180	26	library	library	NN
2241	180	27	and	and	CC
2241	180	28	39	39	CD
2241	180	29	percent	percent	NN
2241	180	30	like	like	IN
2241	180	31	its	-PRON-	PRP$
2241	180	32	informal	informal	JJ
2241	180	33	nature	nature	NN
2241	180	34	of	of	IN
2241	180	35	communication	communication	NN
2241	180	36	.	.	.
2241	181	1	Twenty	twenty	CD
2241	181	2	percent	percent	NN
2241	181	3	of	of	IN
2241	181	4	total	total	JJ
2241	181	5	respondents	respondent	NNS
2241	181	6	preferred	prefer	VBD
2241	181	7	IM	IM	NNP
2241	181	8	to	to	TO
2241	181	9	email	email	NN
2241	181	10	and	and	CC
2241	181	11	phone	phone	NN
2241	181	12	communications	communication	NNS
2241	181	13	.	.	.
2241	182	1	Two	two	CD
2241	182	2	respondents	respondent	NNS
2241	182	3	use	use	VBP
2241	182	4	the	the	DT
2241	182	5	internal	internal	JJ
2241	182	6	IM	IM	NNP
2241	182	7	network	network	NN
2241	182	8	but	but	CC
2241	182	9	were	be	VBD
2241	182	10	dissatisfied	dissatisfied	JJ
2241	182	11	with	with	IN
2241	182	12	it	-PRON-	PRP
2241	182	13	and	and	CC
2241	182	14	indicated	indicate	VBD
2241	182	15	it	-PRON-	PRP
2241	182	16	did	do	VBD
2241	182	17	not	not	RB
2241	182	18	work	work	VB
2241	182	19	well	well	RB
2241	182	20	while	while	IN
2241	182	21	one	one	CD
2241	182	22	found	find	VBD
2241	182	23	it	-PRON-	PRP
2241	182	24	too	too	RB
2241	182	25	difficult	difficult	JJ
2241	182	26	to	to	TO
2241	182	27	use	use	VB
2241	182	28	.	.	.
2241	183	1	An	an	DT
2241	183	2	additional	additional	JJ
2241	183	3	survey	survey	NN
2241	183	4	question	question	NN
2241	183	5	was	be	VBD
2241	183	6	geared	gear	VBN
2241	183	7	for	for	IN
2241	183	8	staff	staff	NN
2241	183	9	members	member	NNS
2241	183	10	who	who	WP
2241	183	11	do	do	VBP
2241	183	12	not	not	RB
2241	183	13	use	use	VB
2241	183	14	the	the	DT
2241	183	15	internal	internal	JJ
2241	183	16	IM	IM	NNP
2241	183	17	network	network	NN
2241	183	18	at	at	RB
2241	183	19	all	all	RB
2241	183	20	(	(	-LRB-
2241	183	21	“	"	``
2241	183	22	Why	why	WRB
2241	183	23	do	do	VBP
2241	183	24	you	-PRON-	PRP
2241	183	25	not	not	RB
2241	183	26	use	use	VB
2241	183	27	the	the	DT
2241	183	28	Library	Library	NNP
2241	183	29	IM	IM	NNP
2241	183	30	network	network	NN
2241	183	31	?	?	.
2241	183	32	”	"	''
2241	183	33	)	)	-RRB-
2241	183	34	.	.	.
2241	184	1	This	this	DT
2241	184	2	question	question	NN
2241	184	3	was	be	VBD
2241	184	4	designed	design	VBN
2241	184	5	to	to	TO
2241	184	6	find	find	VB
2241	184	7	areas	area	NNS
2241	184	8	of	of	IN
2241	184	9	possible	possible	JJ
2241	184	10	improvement	improvement	NN
2241	184	11	within	within	IN
2241	184	12	our	-PRON-	PRP$
2241	184	13	system	system	NN
2241	184	14	to	to	TO
2241	184	15	encourage	encourage	VB
2241	184	16	greater	great	JJR
2241	184	17	use	use	NN
2241	184	18	.	.	.
2241	185	1	Survey	survey	NN
2241	185	2	respondents	respondent	NNS
2241	185	3	were	be	VBD
2241	185	4	allowed	allow	VBN
2241	185	5	to	to	TO
2241	185	6	select	select	VB
2241	185	7	more	more	JJR
2241	185	8	than	than	IN
2241	185	9	one	one	CD
2241	185	10	reason	reason	NN
2241	185	11	.	.	.
2241	186	1	The	the	DT
2241	186	2	most	most	RBS
2241	186	3	common	common	JJ
2241	186	4	reasons	reason	NNS
2241	186	5	given	give	VBN
2241	186	6	by	by	IN
2241	186	7	those	those	DT
2241	186	8	who	who	WP
2241	186	9	do	do	VBP
2241	186	10	not	not	RB
2241	186	11	use	use	VB
2241	186	12	the	the	DT
2241	186	13	library	library	NN
2241	186	14	IM	IM	NNP
2241	186	15	network	network	NN
2241	186	16	were	be	VBD
2241	186	17	that	that	IN
2241	186	18	they	-PRON-	PRP
2241	186	19	do	do	VBP
2241	186	20	n’t	not	RB
2241	186	21	feel	feel	VB
2241	186	22	the	the	DT
2241	186	23	need	need	NN
2241	186	24	(	(	-LRB-
2241	186	25	34	34	CD
2241	186	26	percent	percent	NN
2241	186	27	of	of	IN
2241	186	28	nonusers	nonuser	NNS
2241	186	29	)	)	-RRB-
2241	186	30	,	,	,
2241	186	31	they	-PRON-	PRP
2241	186	32	mainly	mainly	RB
2241	186	33	communicate	communicate	VBP
2241	186	34	with	with	IN
2241	186	35	staff	staff	NN
2241	186	36	members	member	NNS
2241	186	37	who	who	WP
2241	186	38	are	be	VBP
2241	186	39	also	also	RB
2241	186	40	not	not	RB
2241	186	41	utilizing	utilize	VBG
2241	186	42	the	the	DT
2241	186	43	IM	IM	NNP
2241	186	44	network	network	NN
2241	186	45	(	(	-LRB-
2241	186	46	18	18	CD
2241	186	47	percent	percent	NN
2241	186	48	)	)	-RRB-
2241	186	49	,	,	,
2241	186	50	IM	IM	NNP
2241	186	51	does	do	VBZ
2241	186	52	not	not	RB
2241	186	53	work	work	VB
2241	186	54	for	for	IN
2241	186	55	their	-PRON-	PRP$
2241	186	56	communication	communication	NN
2241	186	57	style	style	NN
2241	186	58	(	(	-LRB-
2241	186	59	14	14	CD
2241	186	60	percent	percent	NN
2241	186	61	)	)	-RRB-
2241	186	62	,	,	,
2241	186	63	and	and	CC
2241	186	64	privacy	privacy	NN
2241	186	65	concerns	concern	NNS
2241	186	66	(	(	-LRB-
2241	186	67	14	14	CD
2241	186	68	percent	percent	NN
2241	186	69	)	)	-RRB-
2241	186	70	.	.	.
2241	187	1	We	-PRON-	PRP
2241	187	2	believe	believe	VBP
2241	187	3	more	more	JJR
2241	187	4	in	in	IN
2241	187	5	-	-	HYPH
2241	187	6	depth	depth	NN
2241	187	7	analysis	analysis	NN
2241	187	8	is	be	VBZ
2241	187	9	necessary	necessary	JJ
2241	187	10	to	to	TO
2241	187	11	learn	learn	VB
2241	187	12	more	more	JJR
2241	187	13	regarding	regard	VBG
2241	187	14	the	the	DT
2241	187	15	perceived	perceive	VBN
2241	187	16	usefulness	usefulness	NN
2241	187	17	of	of	IN
2241	187	18	IM	IM	NNP
2241	187	19	within	within	IN
2241	187	20	our	-PRON-	PRP$
2241	187	21	organization	organization	NN
2241	187	22	and	and	CC
2241	187	23	to	to	TO
2241	187	24	further	further	VB
2241	187	25	its	-PRON-	PRP$
2241	187	26	adoption	adoption	NN
2241	187	27	.	.	.
2241	188	1	CONCLUSION	conclusion	NN
2241	188	2	Through	through	IN
2241	188	3	additional	additional	JJ
2241	188	4	training	training	NN
2241	188	5	and	and	CC
2241	188	6	user	user	NN
2241	188	7	education	education	NN
2241	188	8	,	,	,
2241	188	9	we	-PRON-	PRP
2241	188	10	hope	hope	VBP
2241	188	11	to	to	TO
2241	188	12	promote	promote	VB
2241	188	13	greater	great	JJR
2241	188	14	use	use	NN
2241	188	15	of	of	IN
2241	188	16	the	the	DT
2241	188	17	Openfire	Openfire	NNP
2241	188	18	internal	internal	JJ
2241	188	19	IM	IM	NNP
2241	188	20	network	network	NN
2241	188	21	among	among	IN
2241	188	22	those	those	DT
2241	188	23	who	who	WP
2241	188	24	work	work	VBP
2241	188	25	in	in	IN
2241	188	26	the	the	DT
2241	188	27	library	library	NN
2241	188	28	.	.	.
2241	189	1	While	while	IN
2241	189	2	100	100	CD
2241	189	3	percent	percent	NN
2241	189	4	adoption	adoption	NN
2241	189	5	of	of	IN
2241	189	6	IM	IM	NNP
2241	189	7	as	as	IN
2241	189	8	a	a	DT
2241	189	9	communication	communication	NN
2241	189	10	tool	tool	NN
2241	189	11	is	be	VBZ
2241	189	12	not	not	RB
2241	189	13	a	a	DT
2241	189	14	stated	stated	JJ
2241	189	15	goal	goal	NN
2241	189	16	of	of	IN
2241	189	17	our	-PRON-	PRP$
2241	189	18	project	project	NN
2241	189	19	,	,	,
2241	189	20	we	-PRON-	PRP
2241	189	21	believe	believe	VBP
2241	189	22	that	that	IN
2241	189	23	some	some	DT
2241	189	24	staff	staff	NN
2241	189	25	have	have	VBP
2241	189	26	not	not	RB
2241	189	27	realized	realize	VBN
2241	189	28	the	the	DT
2241	189	29	full	full	JJ
2241	189	30	potential	potential	NN
2241	189	31	of	of	IN
2241	189	32	IM	IM	NNP
2241	189	33	for	for	IN
2241	189	34	collaboration	collaboration	NN
2241	189	35	and	and	CC
2241	189	36	productivity	productivity	NN
2241	189	37	due	due	IN
2241	189	38	to	to	IN
2241	189	39	a	a	DT
2241	189	40	lack	lack	NN
2241	189	41	of	of	IN
2241	189	42	experience	experience	NN
2241	189	43	with	with	IN
2241	189	44	this	this	DT
2241	189	45	technology	technology	NN
2241	189	46	.	.	.
2241	190	1	In	in	IN
2241	190	2	hindsight	hindsight	JJ
2241	190	3	,	,	,
2241	190	4	additional	additional	JJ
2241	190	5	training	training	NN
2241	190	6	sessions	session	NNS
2241	190	7	beyond	beyond	IN
2241	190	8	the	the	DT
2241	190	9	initial	initial	JJ
2241	190	10	introductory	introductory	JJ
2241	190	11	workshop	workshop	NN
2241	190	12	to	to	TO
2241	190	13	set	set	VB
2241	190	14	up	up	RP
2241	190	15	the	the	DT
2241	190	16	Spark	Spark	NNP
2241	190	17	IM	IM	NNP
2241	190	18	client	client	NN
2241	190	19	may	may	MD
2241	190	20	have	have	VB
2241	190	21	increased	increase	VBN
2241	190	22	the	the	DT
2241	190	23	usage	usage	NN
2241	190	24	of	of	IN
2241	190	25	IM	IM	NNP
2241	190	26	by	by	IN
2241	190	27	staff	staff	NN
2241	190	28	.	.	.
2241	191	1	For	for	IN
2241	191	2	example	example	NN
2241	191	3	,	,	,
2241	191	4	providing	provide	VBG
2241	191	5	more	more	JJR
2241	191	6	information	information	NN
2241	191	7	on	on	IN
2241	191	8	the	the	DT
2241	191	9	library	library	NN
2241	191	10	’s	’s	POS
2241	191	11	policies	policy	NNS
2241	191	12	regarding	regard	VBG
2241	191	13	internal	internal	JJ
2241	191	14	IM	IM	NNP
2241	191	15	tracking	tracking	NN
2241	191	16	and	and	CC
2241	191	17	the	the	DT
2241	191	18	configuration	configuration	NN
2241	191	19	of	of	IN
2241	191	20	our	-PRON-	PRP$
2241	191	21	system	system	NN
2241	191	22	may	may	MD
2241	191	23	have	have	VB
2241	191	24	alleviated	alleviate	VBN
2241	191	25	concerns	concern	NNS
2241	191	26	regarding	regard	VBG
2241	191	27	privacy	privacy	NN
2241	191	28	.	.	.
2241	192	1	In	in	IN
2241	192	2	addition	addition	NN
2241	192	3	,	,	,
2241	192	4	we	-PRON-	PRP
2241	192	5	need	need	VBP
2241	192	6	to	to	TO
2241	192	7	lead	lead	VB
2241	192	8	more	more	JJR
2241	192	9	discussions	discussion	NNS
2241	192	10	on	on	IN
2241	192	11	the	the	DT
2241	192	12	benefits	benefit	NNS
2241	192	13	of	of	IN
2241	192	14	IM	IM	NNP
2241	192	15	for	for	IN
2241	192	16	collaboration	collaboration	NN
2241	192	17	,	,	,
2241	192	18	lowering	lower	VBG
2241	192	19	disruptions	disruption	NNS
2241	192	20	,	,	,
2241	192	21	and	and	CC
2241	192	22	increasing	increase	VBG
2241	192	23	effectiveness	effectiveness	NN
2241	192	24	in	in	IN
2241	192	25	the	the	DT
2241	192	26	workplace	workplace	NN
2241	192	27	.	.	.
2241	193	1	Openfire	Openfire	NNP
2241	193	2	and	and	CC
2241	193	3	Fastpath	Fastpath	NNP
2241	193	4	for	for	IN
2241	193	5	chat	chat	NN
2241	193	6	reference	reference	NN
2241	193	7	has	have	VBZ
2241	193	8	brought	bring	VBN
2241	193	9	many	many	JJ
2241	193	10	new	new	JJ
2241	193	11	features	feature	NNS
2241	193	12	that	that	WDT
2241	193	13	were	be	VBD
2241	193	14	previously	previously	RB
2241	193	15	unavailable	unavailable	JJ
2241	193	16	to	to	TO
2241	193	17	chat	chat	VB
2241	193	18	reference	reference	NN
2241	193	19	at	at	IN
2241	193	20	CSUSM	CSUSM	NNP
2241	193	21	.	.	.
2241	194	1	The	the	DT
2241	194	2	addition	addition	NN
2241	194	3	of	of	IN
2241	194	4	queues	queue	NNS
2241	194	5	,	,	,
2241	194	6	message	message	NN
2241	194	7	transfer	transfer	NN
2241	194	8	,	,	,
2241	194	9	and	and	CC
2241	194	10	transcripts	transcript	NNS
2241	194	11	has	have	VBZ
2241	194	12	enhanced	enhance	VBN
2241	194	13	the	the	DT
2241	194	14	effectiveness	effectiveness	NN
2241	194	15	of	of	IN
2241	194	16	this	this	DT
2241	194	17	service	service	NN
2241	194	18	and	and	CC
2241	194	19	eased	ease	VBD
2241	194	20	its	-PRON-	PRP$
2241	194	21	management	management	NN
2241	194	22	.	.	.
2241	195	1	Compared	compare	VBN
2241	195	2	to	to	IN
2241	195	3	the	the	DT
2241	195	4	prior	prior	JJ
2241	195	5	chat	chat	NN
2241	195	6	reference	reference	NN
2241	195	7	implementations	implementation	NNS
2241	195	8	that	that	WDT
2241	195	9	used	use	VBD
2241	195	10	QuestionPoint	QuestionPoint	NNP
2241	195	11	and	and	CC
2241	195	12	Meebo	Meebo	NNP
2241	195	13	,	,	,
2241	195	14	this	this	DT
2241	195	15	new	new	JJ
2241	195	16	system	system	NN
2241	195	17	is	be	VBZ
2241	195	18	more	more	RBR
2241	195	19	user	user	NN
2241	195	20	friendly	friendly	JJ
2241	195	21	and	and	CC
2241	195	22	robust	robust	JJ
2241	195	23	.	.	.
2241	196	1	EXTENDING	extend	VBG
2241	196	2	IM	IM	NNP
2241	196	3	BEYOND	BEYOND	NNP
2241	196	4	THE	the	DT
2241	196	5	REFERENCE	reference	NN
2241	196	6	DESK	desk	NN
2241	196	7	|	|	NNP
2241	196	8	CHAN	CHAN	NNS
2241	196	9	,	,	,
2241	196	10	LY	LY	NNP
2241	196	11	,	,	,
2241	196	12	AND	and	CC
2241	196	13	MEULEMANS	MEULEMANS	NNP
2241	196	14	17	17	CD
2241	196	15	Furthermore	furthermore	RB
2241	196	16	,	,	,
2241	196	17	the	the	DT
2241	196	18	internal	internal	JJ
2241	196	19	IM	IM	NNP
2241	196	20	network	network	NN
2241	196	21	and	and	CC
2241	196	22	its	-PRON-	PRP$
2241	196	23	connection	connection	NN
2241	196	24	to	to	IN
2241	196	25	web	web	NN
2241	196	26	-	-	HYPH
2241	196	27	based	base	VBN
2241	196	28	chat	chat	NN
2241	196	29	widgets	widget	NNS
2241	196	30	offer	offer	VBP
2241	196	31	the	the	DT
2241	196	32	opportunity	opportunity	NN
2241	196	33	for	for	IN
2241	196	34	building	build	VBG
2241	196	35	a	a	DT
2241	196	36	library	library	NN
2241	196	37	that	that	WDT
2241	196	38	is	be	VBZ
2241	196	39	more	more	RBR
2241	196	40	open	open	JJ
2241	196	41	to	to	IN
2241	196	42	users	user	NNS
2241	196	43	.	.	.
2241	197	1	Library	library	JJ
2241	197	2	users	user	NNS
2241	197	3	could	could	MD
2241	197	4	feasibly	feasibly	RB
2241	197	5	contact	contact	VB
2241	197	6	any	any	DT
2241	197	7	library	library	NN
2241	197	8	staff	staff	NN
2241	197	9	member	member	NN
2241	197	10	,	,	,
2241	197	11	not	not	RB
2241	197	12	just	just	RB
2241	197	13	reference	reference	NN
2241	197	14	librarians	librarian	NNS
2241	197	15	,	,	,
2241	197	16	via	via	IN
2241	197	17	IM	IM	NNP
2241	197	18	for	for	IN
2241	197	19	help	help	NN
2241	197	20	.	.	.
2241	198	1	We	-PRON-	PRP
2241	198	2	are	be	VBP
2241	198	3	testing	test	VBG
2241	198	4	this	this	DT
2241	198	5	concept	concept	NN
2241	198	6	with	with	IN
2241	198	7	a	a	DT
2241	198	8	pilot	pilot	NN
2241	198	9	project	project	NN
2241	198	10	involving	involve	VBG
2241	198	11	the	the	DT
2241	198	12	CSUSM	CSUSM	NNP
2241	198	13	Media	Media	NNP
2241	198	14	Library	Library	NNP
2241	198	15	.	.	.
2241	199	1	They	-PRON-	PRP
2241	199	2	are	be	VBP
2241	199	3	staffing	staff	VBG
2241	199	4	their	-PRON-	PRP$
2241	199	5	own	own	JJ
2241	199	6	chat	chat	NN
2241	199	7	workgroup	workgroup	NN
2241	199	8	and	and	CC
2241	199	9	a	a	DT
2241	199	10	chat	chat	NN
2241	199	11	widget	widget	NN
2241	199	12	is	be	VBZ
2241	199	13	now	now	RB
2241	199	14	available	available	JJ
2241	199	15	on	on	IN
2241	199	16	their	-PRON-	PRP$
2241	199	17	website	website	NN
2241	199	18	.	.	.
2241	200	1	In	in	IN
2241	200	2	the	the	DT
2241	200	3	future	future	NN
2241	200	4	,	,	,
2241	200	5	we	-PRON-	PRP
2241	200	6	also	also	RB
2241	200	7	hope	hope	VBP
2241	200	8	to	to	TO
2241	200	9	employ	employ	VB
2241	200	10	a	a	DT
2241	200	11	chat	chat	NN
2241	200	12	widget	widget	NN
2241	200	13	for	for	IN
2241	200	14	Circulation	Circulation	NNP
2241	200	15	and	and	CC
2241	200	16	ILL	ILL	NNP
2241	200	17	services	service	NNS
2241	200	18	,	,	,
2241	200	19	another	another	DT
2241	200	20	public	public	JJ
2241	200	21	services	service	NNS
2241	200	22	area	area	NN
2241	200	23	that	that	WDT
2241	200	24	frequently	frequently	RB
2241	200	25	works	work	VBZ
2241	200	26	with	with	IN
2241	200	27	library	library	NN
2241	200	28	users	user	NNS
2241	200	29	.	.	.
2241	201	1	It	-PRON-	PRP
2241	201	2	is	be	VBZ
2241	201	3	important	important	JJ
2241	201	4	to	to	TO
2241	201	5	note	note	VB
2241	201	6	that	that	IN
2241	201	7	the	the	DT
2241	201	8	success	success	NN
2241	201	9	of	of	IN
2241	201	10	Openfire	Openfire	NNP
2241	201	11	and	and	CC
2241	201	12	IM	IM	NNP
2241	201	13	in	in	IN
2241	201	14	the	the	DT
2241	201	15	library	library	NN
2241	201	16	attracted	attract	VBD
2241	201	17	the	the	DT
2241	201	18	attention	attention	NN
2241	201	19	of	of	IN
2241	201	20	other	other	JJ
2241	201	21	CSUSM	CSUSM	NNP
2241	201	22	instructional	instructional	JJ
2241	201	23	and	and	CC
2241	201	24	student	student	NN
2241	201	25	support	support	NN
2241	201	26	areas	area	NNS
2241	201	27	.	.	.
2241	202	1	In	in	IN
2241	202	2	spring	spring	NN
2241	202	3	2011	2011	CD
2241	202	4	,	,	,
2241	202	5	Instructional	Instructional	NNP
2241	202	6	and	and	CC
2241	202	7	Information	Information	NNP
2241	202	8	Technology	Technology	NNP
2241	202	9	Services	Services	NNPS
2241	202	10	(	(	-LRB-
2241	202	11	IITS	IITS	NNP
2241	202	12	)	)	-RRB-
2241	202	13	,	,	,
2241	202	14	which	which	WDT
2241	202	15	provides	provide	VBZ
2241	202	16	campus	campus	NN
2241	202	17	-	-	HYPH
2241	202	18	wide	wide	JJ
2241	202	19	technology	technology	NN
2241	202	20	services	service	NNS
2241	202	21	for	for	IN
2241	202	22	faculty	faculty	NN
2241	202	23	,	,	,
2241	202	24	staff	staff	NN
2241	202	25	,	,	,
2241	202	26	and	and	CC
2241	202	27	students	student	NNS
2241	202	28	piloted	pilot	VBD
2241	202	29	an	an	DT
2241	202	30	Openfire	Openfire	NNP
2241	202	31	-	-	HYPH
2241	202	32	based	base	VBN
2241	202	33	IM	IM	NNP
2241	202	34	helpdesk	helpdesk	NN
2241	202	35	service	service	NN
2241	202	36	to	to	TO
2241	202	37	assist	assist	VB
2241	202	38	users	user	NNS
2241	202	39	with	with	IN
2241	202	40	technology	technology	NN
2241	202	41	questions	question	NNS
2241	202	42	and	and	CC
2241	202	43	problems	problem	NNS
2241	202	44	.	.	.
2241	203	1	As	as	IN
2241	203	2	of	of	IN
2241	203	3	fall	fall	NN
2241	203	4	2011	2011	CD
2241	203	5	,	,	,
2241	203	6	the	the	DT
2241	203	7	“	"	``
2241	203	8	Ask	ask	VB
2241	203	9	an	an	DT
2241	203	10	IT	IT	NNP
2241	203	11	Technician	Technician	NNP
2241	203	12	”	"	''
2241	203	13	service	service	NN
2241	203	14	is	be	VBZ
2241	203	15	fully	fully	RB
2241	203	16	implemented	implement	VBN
2241	203	17	and	and	CC
2241	203	18	available	available	JJ
2241	203	19	on	on	IN
2241	203	20	all	all	DT
2241	203	21	campus	campus	NN
2241	203	22	webpages	webpage	NNS
2241	203	23	.	.	.
2241	204	1	Discussions	discussion	NNS
2241	204	2	on	on	IN
2241	204	3	the	the	DT
2241	204	4	adoption	adoption	NN
2241	204	5	of	of	IN
2241	204	6	IM	IM	NNP
2241	204	7	for	for	IN
2241	204	8	other	other	JJ
2241	204	9	campus	campus	NN
2241	204	10	student	student	NN
2241	204	11	services	service	NNS
2241	204	12	,	,	,
2241	204	13	such	such	JJ
2241	204	14	as	as	IN
2241	204	15	financial	financial	JJ
2241	204	16	aid	aid	NN
2241	204	17	and	and	CC
2241	204	18	counseling	counseling	NN
2241	204	19	,	,	,
2241	204	20	have	have	VBP
2241	204	21	also	also	RB
2241	204	22	occurred	occur	VBN
2241	204	23	.	.	.
2241	205	1	In	in	IN
2241	205	2	addition	addition	NN
2241	205	3	to	to	IN
2241	205	4	being	be	VBG
2241	205	5	a	a	DT
2241	205	6	contact	contact	NN
2241	205	7	point	point	NN
2241	205	8	for	for	IN
2241	205	9	students	student	NNS
2241	205	10	,	,	,
2241	205	11	IM	IM	NNP
2241	205	12	has	have	VBZ
2241	205	13	potential	potential	JJ
2241	205	14	to	to	TO
2241	205	15	improve	improve	VB
2241	205	16	the	the	DT
2241	205	17	internal	internal	JJ
2241	205	18	communication	communication	NN
2241	205	19	within	within	IN
2241	205	20	the	the	DT
2241	205	21	organization	organization	NN
2241	205	22	.	.	.
2241	206	1	REFERENCES	reference	NNS
2241	206	2	1	1	CD
2241	206	3	.	.	.
2241	207	1	Hee	Hee	NNP
2241	207	2	-	-	HYPH
2241	207	3	Kyung	Kyung	NNP
2241	207	4	Cho	Cho	NNP
2241	207	5	,	,	,
2241	207	6	Matthias	Matthias	NNP
2241	207	7	Trier	Trier	NNP
2241	207	8	,	,	,
2241	207	9	and	and	CC
2241	207	10	Eunhee	Eunhee	NNP
2241	207	11	Kim	Kim	NNP
2241	207	12	,	,	,
2241	207	13	“	"	``
2241	207	14	The	the	DT
2241	207	15	Use	Use	NNP
2241	207	16	of	of	IN
2241	207	17	Instant	Instant	NNP
2241	207	18	Messaging	Messaging	NNP
2241	207	19	in	in	IN
2241	207	20	Working	Working	NNP
2241	207	21	Relationship	Relationship	NNP
2241	207	22	Development	development	NN
2241	207	23	:	:	:
2241	207	24	A	a	DT
2241	207	25	Case	Case	NNP
2241	207	26	Study	Study	NNP
2241	207	27	,	,	,
2241	207	28	”	"	''
2241	207	29	Journal	Journal	NNP
2241	207	30	of	of	IN
2241	207	31	Computer	Computer	NNP
2241	207	32	-	-	HYPH
2241	207	33	Mediated	Mediated	NNP
2241	207	34	Communication	Communication	NNP
2241	207	35	10	10	CD
2241	207	36	,	,	,
2241	207	37	no	no	UH
2241	207	38	.	.	.
2241	208	1	4	4	CD
2241	208	2	(	(	-LRB-
2241	208	3	2005	2005	CD
2241	208	4	)	)	-RRB-
2241	208	5	,	,	,
2241	208	6	http://onlinelibrary.wiley.com/doi/10.1111/j.1083-6101.2005.tb00280.x/full	http://onlinelibrary.wiley.com/doi/10.1111/j.1083-6101.2005.tb00280.x/full	NNP
2241	208	7	(	(	-LRB-
2241	208	8	accessed	access	VBN
2241	208	9	Aug.	August	NNP
2241	208	10	1	1	CD
2241	208	11	,	,	,
2241	208	12	2011	2011	CD
2241	208	13	)	)	-RRB-
2241	208	14	.	.	.
2241	209	1	2	2	LS
2241	209	2	.	.	.
2241	210	1	Bonnie	Bonnie	NNP
2241	210	2	A.	A.	NNP
2241	210	3	Nardi	Nardi	NNP
2241	210	4	,	,	,
2241	210	5	Steven	Steven	NNP
2241	210	6	Whittaker	Whittaker	NNP
2241	210	7	,	,	,
2241	210	8	and	and	CC
2241	210	9	Erin	Erin	NNP
2241	210	10	Bradner	Bradner	NNP
2241	210	11	,	,	,
2241	210	12	“	"	``
2241	210	13	Interaction	Interaction	NNP
2241	210	14	and	and	CC
2241	210	15	Outeraction	Outeraction	NNP
2241	210	16	:	:	:
2241	210	17	Instant	Instant	NNP
2241	210	18	Messaging	Messaging	NNP
2241	210	19	in	in	IN
2241	210	20	Action	Action	NNP
2241	210	21	,	,	,
2241	210	22	”	"	''
2241	210	23	in	in	IN
2241	210	24	Proceedings	Proceedings	NNP
2241	210	25	of	of	IN
2241	210	26	the	the	DT
2241	210	27	2000	2000	CD
2241	210	28	ACM	ACM	NNP
2241	210	29	Conference	Conference	NNP
2241	210	30	on	on	IN
2241	210	31	Computer	Computer	NNP
2241	210	32	Supported	support	VBD
2241	210	33	Cooperative	Cooperative	NNP
2241	210	34	Work	work	NN
2241	210	35	(	(	-LRB-
2241	210	36	New	New	NNP
2241	210	37	York	York	NNP
2241	210	38	,	,	,
2241	210	39	New	New	NNP
2241	210	40	York	York	NNP
2241	210	41	:	:	:
2241	210	42	ACM	ACM	NNP
2241	210	43	Press	Press	NNP
2241	210	44	,	,	,
2241	210	45	2000),79–88	2000),79–88	CD
2241	210	46	.	.	.
2241	211	1	3	3	LS
2241	211	2	.	.	.
2241	212	1	Ellen	Ellen	NNP
2241	212	2	Isaacs	Isaacs	NNP
2241	212	3	et	et	NNP
2241	212	4	al	al	NNP
2241	212	5	.	.	NNP
2241	212	6	,	,	,
2241	212	7	“	"	``
2241	212	8	The	the	DT
2241	212	9	Character	Character	NNP
2241	212	10	,	,	,
2241	212	11	Functions	Functions	NNPS
2241	212	12	,	,	,
2241	212	13	and	and	CC
2241	212	14	Styles	Styles	NNPS
2241	212	15	of	of	IN
2241	212	16	Instant	Instant	NNP
2241	212	17	Messaging	Messaging	NNP
2241	212	18	in	in	IN
2241	212	19	the	the	DT
2241	212	20	Workplace	Workplace	NNP
2241	212	21	,	,	,
2241	212	22	”	"	''
2241	212	23	in	in	IN
2241	212	24	Proceedings	Proceedings	NNP
2241	212	25	of	of	IN
2241	212	26	the	the	DT
2241	212	27	2002	2002	CD
2241	212	28	ACM	ACM	NNP
2241	212	29	Conference	Conference	NNP
2241	212	30	on	on	IN
2241	212	31	Computer	Computer	NNP
2241	212	32	Supported	support	VBD
2241	212	33	Cooperative	Cooperative	NNP
2241	212	34	Work	work	NN
2241	212	35	(	(	-LRB-
2241	212	36	New	New	NNP
2241	212	37	York	York	NNP
2241	212	38	,	,	,
2241	212	39	New	New	NNP
2241	212	40	York	York	NNP
2241	212	41	:	:	:
2241	212	42	ACM	ACM	NNP
2241	212	43	Press	Press	NNP
2241	212	44	,	,	,
2241	212	45	2002	2002	CD
2241	212	46	)	)	-RRB-
2241	212	47	,	,	,
2241	212	48	11–20	11–20	CD
2241	212	49	.	.	.
2241	213	1	4	4	LS
2241	213	2	.	.	.
2241	214	1	Victor	Victor	NNP
2241	214	2	M.	M.	NNP
2241	214	3	González	González	NNP
2241	214	4	and	and	CC
2241	214	5	Gloria	Gloria	NNP
2241	214	6	Mark	Mark	NNP
2241	214	7	,	,	,
2241	214	8	“	"	``
2241	214	9	Constant	constant	JJ
2241	214	10	,	,	,
2241	214	11	Constant	constant	JJ
2241	214	12	,	,	,
2241	214	13	Multi	multi	JJ
2241	214	14	-	-	JJ
2241	214	15	tasking	task	VBG
2241	214	16	Craziness	Craziness	NNP
2241	214	17	:	:	:
2241	214	18	Managing	manage	VBG
2241	214	19	multiple	multiple	JJ
2241	214	20	working	working	NN
2241	214	21	spheres	sphere	NNS
2241	214	22	,	,	,
2241	214	23	”	"	''
2241	214	24	in	in	IN
2241	214	25	Proceedings	Proceedings	NNP
2241	214	26	of	of	IN
2241	214	27	the	the	DT
2241	214	28	SIGCHI	SIGCHI	NNP
2241	214	29	Conference	Conference	NNP
2241	214	30	on	on	IN
2241	214	31	Human	Human	NNP
2241	214	32	Factors	Factors	NNPS
2241	214	33	in	in	IN
2241	214	34	Computing	Computing	NNP
2241	214	35	Systems	Systems	NNPS
2241	214	36	(	(	-LRB-
2241	214	37	New	New	NNP
2241	214	38	York	York	NNP
2241	214	39	,	,	,
2241	214	40	New	New	NNP
2241	214	41	York	York	NNP
2241	214	42	:	:	:
2241	214	43	ACM	ACM	NNP
2241	214	44	Press	Press	NNP
2241	214	45	,	,	,
2241	214	46	2004	2004	CD
2241	214	47	)	)	-RRB-
2241	214	48	,	,	,
2241	214	49	113–20	113–20	CD
2241	214	50	.	.	.
2241	215	1	5	5	CD
2241	215	2	.	.	.
2241	216	1	R.	R.	NNP
2241	216	2	Kelly	Kelly	NNP
2241	216	3	Garrett	Garrett	NNP
2241	216	4	and	and	CC
2241	216	5	James	James	NNP
2241	216	6	N.	N.	NNP
2241	216	7	Danziger	Danziger	NNP
2241	216	8	,	,	,
2241	216	9	“	"	``
2241	216	10	IM	IM	NNP
2241	216	11	=	=	SYM
2241	216	12	Interruption	Interruption	NNP
2241	216	13	Management	Management	NNP
2241	216	14	?	?	.
2241	217	1	Instant	Instant	NNP
2241	217	2	Messaging	Messaging	NNP
2241	217	3	and	and	CC
2241	217	4	Disruption	Disruption	NNP
2241	217	5	in	in	IN
2241	217	6	the	the	DT
2241	217	7	Workplace	Workplace	NNP
2241	217	8	,	,	,
2241	217	9	”	"	''
2241	217	10	Journal	Journal	NNP
2241	217	11	of	of	IN
2241	217	12	Computer	Computer	NNP
2241	217	13	-	-	HYPH
2241	217	14	Mediated	Mediated	NNP
2241	217	15	Communication	Communication	NNP
2241	217	16	13	13	CD
2241	217	17	,	,	,
2241	217	18	no	no	UH
2241	217	19	.	.	.
2241	218	1	1	1	CD
2241	218	2	(	(	-LRB-
2241	218	3	2007	2007	CD
2241	218	4	)	)	-RRB-
2241	218	5	,	,	,
2241	218	6	http://jcmc.indiana.edu/vol13/issue1/garrett.html	http://jcmc.indiana.edu/vol13/issue1/garrett.html	NNP
2241	218	7	(	(	-LRB-
2241	218	8	accessed	access	VBN
2241	218	9	Jun.	June	NNP
2241	219	1	15	15	CD
2241	219	2	,	,	,
2241	219	3	2011	2011	CD
2241	219	4	)	)	-RRB-
2241	219	5	.	.	.
2241	220	1	6	6	CD
2241	220	2	.	.	.
2241	221	1	Nardi	Nardi	NNP
2241	221	2	,	,	,
2241	221	3	Whittaker	Whittaker	NNP
2241	221	4	,	,	,
2241	221	5	and	and	CC
2241	221	6	Bradner	Bradner	NNP
2241	221	7	,	,	,
2241	221	8	“	"	``
2241	221	9	Interaction	Interaction	NNP
2241	221	10	and	and	CC
2241	221	11	Outeraction	Outeraction	NNP
2241	221	12	,	,	,
2241	221	13	”	"	''
2241	221	14	83	83	CD
2241	221	15	.	.	.
2241	222	1	7	7	LS
2241	222	2	.	.	.
2241	223	1	Albert	Albert	NNP
2241	223	2	H.	H.	NNP
2241	223	3	Huang	Huang	NNP
2241	223	4	,	,	,
2241	223	5	Shin	Shin	NNP
2241	223	6	-	-	HYPH
2241	223	7	Yuan	Yuan	NNP
2241	223	8	Hung	Hung	NNP
2241	223	9	,	,	,
2241	223	10	and	and	CC
2241	223	11	David	David	NNP
2241	223	12	C.	C.	NNP
2241	223	13	Yen	Yen	NNP
2241	223	14	,	,	,
2241	223	15	“	"	``
2241	223	16	An	an	DT
2241	223	17	Exploratory	Exploratory	NNP
2241	223	18	Investigation	Investigation	NNP
2241	223	19	of	of	IN
2241	223	20	Two	Two	NNP
2241	223	21	Internet	Internet	NNP
2241	223	22	-	-	HYPH
2241	223	23	based	base	VBN
2241	223	24	Communication	Communication	NNP
2241	223	25	Modes	Modes	NNPS
2241	223	26	,	,	,
2241	223	27	”	"	''
2241	223	28	Computer	Computer	NNP
2241	223	29	Standards	Standards	NNPS
2241	223	30	&	&	CC
2241	223	31	Interfaces	Interfaces	NNP
2241	223	32	29	29	CD
2241	223	33	,	,	,
2241	223	34	no	no	UH
2241	223	35	.	.	.
2241	224	1	2	2	CD
2241	224	2	(	(	-LRB-
2241	224	3	2006	2006	CD
2241	224	4	)	)	-RRB-
2241	224	5	:	:	:
2241	224	6	238–43	238–43	CD
2241	224	7	.	.	.
2241	225	1	http://onlinelibrary.wiley.com/doi/10.1111/j.1083-6101.2005.tb00280.x/full	http://onlinelibrary.wiley.com/doi/10.1111/j.1083-6101.2005.tb00280.x/full	NNP
2241	225	2	http://jcmc.indiana.edu/vol13/issue1/garrett.html	http://jcmc.indiana.edu/vol13/issue1/garrett.html	NNP
2241	225	3	INFORMATION	INFORMATION	NNP
2241	225	4	TECHNOLOGY	TECHNOLOGY	NNP
2241	225	5	AND	and	CC
2241	225	6	LIBRARIES	LIBRARIES	NNP
2241	225	7	|	|	NNP
2241	225	8	SEPTEMBER	SEPTEMBER	NNP
2241	225	9	2012	2012	CD
2241	225	10	18	18	CD
2241	225	11	8	8	CD
2241	225	12	.	.	.
2241	226	1	Anabel	Anabel	NNP
2241	226	2	Quan	Quan	NNP
2241	226	3	-	-	HYPH
2241	226	4	Haase	Haase	NNP
2241	226	5	,	,	,
2241	226	6	Joseph	Joseph	NNP
2241	226	7	Cothrel	Cothrel	NNP
2241	226	8	,	,	,
2241	226	9	and	and	CC
2241	226	10	Barry	Barry	NNP
2241	226	11	Wellman	Wellman	NNP
2241	226	12	,	,	,
2241	226	13	“	"	``
2241	226	14	Instant	instant	JJ
2241	226	15	Messaging	Messaging	NNP
2241	226	16	for	for	IN
2241	226	17	Collaboration	collaboration	NN
2241	226	18	:	:	:
2241	226	19	A	a	DT
2241	226	20	Case	Case	NNP
2241	226	21	Study	Study	NNP
2241	226	22	of	of	IN
2241	226	23	a	a	DT
2241	226	24	High	high	JJ
2241	226	25	-	-	HYPH
2241	226	26	Tech	tech	NN
2241	226	27	Firm	firm	NN
2241	226	28	,	,	,
2241	226	29	”	"	''
2241	226	30	Journal	Journal	NNP
2241	226	31	of	of	IN
2241	226	32	Computer	Computer	NNP
2241	226	33	-	-	HYPH
2241	226	34	Mediated	Mediated	NNP
2241	226	35	Communication	Communication	NNP
2241	226	36	10	10	CD
2241	226	37	,	,	,
2241	226	38	no	no	UH
2241	226	39	.	.	.
2241	227	1	4	4	CD
2241	227	2	(	(	-LRB-
2241	227	3	2005	2005	CD
2241	227	4	)	)	-RRB-
2241	227	5	,	,	,
2241	227	6	http://jcmc.indiana.edu/vol10/issue4/quan-haase.html	http://jcmc.indiana.edu/vol10/issue4/quan-haase.html	NNP
2241	227	7	(	(	-LRB-
2241	227	8	accessed	access	VBN
2241	227	9	Jun.	June	NNP
2241	228	1	12	12	CD
2241	228	2	,	,	,
2241	228	3	2011	2011	CD
2241	228	4	)	)	-RRB-
2241	228	5	.	.	.
2241	229	1	9	9	CD
2241	229	2	.	.	.
2241	230	1	Carol	Carol	NNP
2241	230	2	X.	X.	NNP
2241	230	3	J.	J.	NNP
2241	230	4	Ou	Ou	NNP
2241	230	5	et	et	NNP
2241	230	6	al	al	NNP
2241	230	7	.	.	NNP
2241	230	8	,	,	,
2241	230	9	“	"	``
2241	230	10	Empowering	empower	VBG
2241	230	11	Employees	employee	NNS
2241	230	12	through	through	IN
2241	230	13	Instant	Instant	NNP
2241	230	14	Messaging	Messaging	NNP
2241	230	15	,	,	,
2241	230	16	”	"	''
2241	230	17	Information	Information	NNP
2241	230	18	Technology	Technology	NNP
2241	230	19	&	&	CC
2241	230	20	People	People	NNP
2241	230	21	23	23	CD
2241	230	22	,	,	,
2241	230	23	no	no	UH
2241	230	24	.	.	.
2241	231	1	2	2	CD
2241	231	2	(	(	-LRB-
2241	231	3	2010	2010	CD
2241	231	4	)	)	-RRB-
2241	231	5	:	:	:
2241	231	6	193–211	193–211	CD
2241	231	7	.	.	.
2241	232	1	10	10	CD
2241	232	2	.	.	.
2241	233	1	Cho	Cho	NNP
2241	233	2	,	,	,
2241	233	3	Trier	Trier	NNP
2241	233	4	,	,	,
2241	233	5	and	and	CC
2241	233	6	Kim	Kim	NNP
2241	233	7	,	,	,
2241	233	8	“	"	``
2241	233	9	Instant	instant	JJ
2241	233	10	Messaging	Messaging	NNP
2241	233	11	in	in	IN
2241	233	12	Working	Working	NNP
2241	233	13	Relationship	Relationship	NNP
2241	233	14	Development	Development	NNP
2241	233	15	.	.	.
2241	233	16	”	"	''
2241	233	17	11	11	CD
2241	233	18	.	.	.
2241	234	1	Lynn	Lynn	NNP
2241	234	2	Wu	Wu	NNP
2241	234	3	et	et	NNP
2241	234	4	al	al	NNP
2241	234	5	.	.	NNP
2241	234	6	,	,	,
2241	234	7	“	"	``
2241	234	8	Value	Value	NNP
2241	234	9	of	of	IN
2241	234	10	Social	Social	NNP
2241	234	11	Network	Network	NNP
2241	234	12	—	—	:
2241	234	13	A	a	DT
2241	234	14	Large	large	JJ
2241	234	15	-	-	HYPH
2241	234	16	Scale	scale	NN
2241	234	17	Analysis	Analysis	NNP
2241	234	18	on	on	IN
2241	234	19	Network	Network	NNP
2241	234	20	Structure	Structure	NNP
2241	234	21	Impact	Impact	NNP
2241	234	22	to	to	IN
2241	234	23	Financial	financial	JJ
2241	234	24	Revenue	Revenue	NNP
2241	234	25	of	of	IN
2241	234	26	Information	Information	NNP
2241	234	27	Technology	Technology	NNP
2241	234	28	Consultants	Consultants	NNP
2241	234	29	”	"	''
2241	234	30	(	(	-LRB-
2241	234	31	paper	paper	NN
2241	234	32	presented	present	VBN
2241	234	33	at	at	IN
2241	234	34	Winter	Winter	NNP
2241	234	35	Information	Information	NNP
2241	234	36	Systems	Systems	NNP
2241	234	37	Conference	Conference	NNP
2241	234	38	,	,	,
2241	234	39	Salt	Salt	NNP
2241	234	40	Lake	Lake	NNP
2241	234	41	City	City	NNP
2241	234	42	,	,	,
2241	234	43	UT	UT	NNP
2241	234	44	,	,	,
2241	234	45	Feb.	February	NNP
2241	234	46	5	5	CD
2241	234	47	,	,	,
2241	234	48	2009	2009	CD
2241	234	49	)	)	-RRB-
2241	234	50	.	.	.
2241	235	1	12	12	CD
2241	235	2	.	.	.
2241	236	1	Pruthikrai	Pruthikrai	NNP
2241	236	2	Mahatanankoon	Mahatanankoon	NNP
2241	236	3	,	,	,
2241	236	4	“	"	``
2241	236	5	28P.	28p.	CD
2241	237	1	Exploring	explore	VBG
2241	237	2	the	the	DT
2241	237	3	Impact	Impact	NNP
2241	237	4	of	of	IN
2241	237	5	Instant	Instant	NNP
2241	237	6	Messaging	Messaging	NNP
2241	237	7	on	on	IN
2241	237	8	Job	Job	NNP
2241	237	9	Satisfaction	Satisfaction	NNP
2241	237	10	and	and	CC
2241	237	11	Creativity	Creativity	NNP
2241	237	12	,	,	,
2241	237	13	”	"	''
2241	237	14	CONF	CONF	NNP
2241	237	15	-	-	HYPH
2241	237	16	IRM	IRM	NNP
2241	237	17	2010	2010	CD
2241	237	18	Proceedings	Proceedings	NNP
2241	237	19	(	(	-LRB-
2241	237	20	2010	2010	CD
2241	237	21	)	)	-RRB-
2241	237	22	.	.	.
2241	238	1	13	13	CD
2241	238	2	.	.	.
2241	239	1	Ashish	Ashish	NNP
2241	239	2	Gupta	Gupta	NNP
2241	239	3	and	and	CC
2241	239	4	Han	Han	NNP
2241	239	5	Li	Li	NNP
2241	239	6	,	,	,
2241	239	7	“	"	``
2241	239	8	Understanding	understand	VBG
2241	239	9	the	the	DT
2241	239	10	Impact	Impact	NNP
2241	239	11	of	of	IN
2241	239	12	Instant	Instant	NNP
2241	239	13	Messaging	Messaging	NNP
2241	239	14	(	(	-LRB-
2241	239	15	IM	IM	NNP
2241	239	16	)	)	-RRB-
2241	239	17	on	on	IN
2241	239	18	Subjective	Subjective	NNP
2241	239	19	Task	Task	NNP
2241	239	20	Complexity	Complexity	NNP
2241	239	21	and	and	CC
2241	239	22	User	User	NNP
2241	239	23	Satisfaction	Satisfaction	NNP
2241	239	24	,	,	,
2241	239	25	”	"	''
2241	239	26	in	in	IN
2241	239	27	PACIS	PACIS	NNP
2241	239	28	2009	2009	CD
2241	239	29	Proceedings	Proceedings	NNPS
2241	239	30	.	.	.
2241	240	1	Paper	paper	NN
2241	240	2	10	10	CD
2241	240	3	,	,	,
2241	240	4	http://aisel.aisnet.org/pacis2009/1	http://aisel.aisnet.org/pacis2009/1	ADD
2241	240	5	;	;	:
2241	240	6	and	and	CC
2241	240	7	Stephanie	Stephanie	NNP
2241	240	8	L.	L.	NNP
2241	240	9	Woerner	Woerner	NNP
2241	240	10	,	,	,
2241	240	11	JoAnne	JoAnne	NNP
2241	240	12	Yates	Yates	NNP
2241	240	13	,	,	,
2241	240	14	and	and	CC
2241	240	15	Wanda	Wanda	NNP
2241	240	16	J.	J.	NNP
2241	240	17	Orlikowski	Orlikowski	NNP
2241	240	18	,	,	,
2241	240	19	“	"	``
2241	240	20	Conversational	Conversational	NNP
2241	240	21	Coherence	Coherence	NNP
2241	240	22	in	in	IN
2241	240	23	Instant	Instant	NNP
2241	240	24	Messaging	Messaging	NNP
2241	240	25	and	and	CC
2241	240	26	Getting	get	VBG
2241	240	27	Work	work	NN
2241	240	28	Done	do	VBN
2241	240	29	,	,	,
2241	240	30	”	"	''
2241	240	31	in	in	IN
2241	240	32	Proceedings	Proceedings	NNP
2241	240	33	of	of	IN
2241	240	34	the	the	DT
2241	240	35	40th	40th	JJ
2241	240	36	Annual	Annual	NNP
2241	240	37	Hawaii	Hawaii	NNP
2241	240	38	International	International	NNP
2241	240	39	Conference	Conference	NNP
2241	240	40	on	on	IN
2241	240	41	System	System	NNP
2241	240	42	Sciences	Sciences	NNPS
2241	240	43	,	,	,
2241	240	44	http://www.computer.org/portal/web/csdl/doi/10.1109/HICSS.2007.152	http://www.computer.org/portal/web/csdl/doi/10.1109/HICSS.2007.152	NNP
2241	240	45	(	(	-LRB-
2241	240	46	2007	2007	CD
2241	240	47	)	)	-RRB-
2241	240	48	.	.	.
2241	241	1	14	14	CD
2241	241	2	.	.	.
2241	242	1	Marshall	Marshall	NNP
2241	242	2	Breeding	Breeding	NNP
2241	242	3	,	,	,
2241	242	4	“	"	``
2241	242	5	Instant	instant	JJ
2241	242	6	Messaging	messaging	NN
2241	242	7	:	:	:
2241	242	8	It	-PRON-	PRP
2241	242	9	’s	’	VBZ
2241	242	10	Not	not	RB
2241	242	11	Just	just	RB
2241	242	12	for	for	IN
2241	242	13	Kids	kid	NNS
2241	242	14	Anymore	anymore	RB
2241	242	15	,	,	,
2241	242	16	”	"	''
2241	242	17	Computers	computer	NNS
2241	242	18	in	in	IN
2241	242	19	Libraries	library	NNS
2241	242	20	23	23	CD
2241	242	21	,	,	,
2241	242	22	no	no	UH
2241	242	23	.	.	.
2241	243	1	10	10	CD
2241	243	2	(	(	-LRB-
2241	243	3	2003	2003	CD
2241	243	4	)	)	-RRB-
2241	243	5	:	:	:
2241	243	6	38–40	38–40	CD
2241	243	7	.	.	.
2241	244	1	15	15	CD
2241	244	2	.	.	.
2241	245	1	John	John	NNP
2241	245	2	Fink	Fink	NNP
2241	245	3	,	,	,
2241	245	4	“	"	``
2241	245	5	Using	use	VBG
2241	245	6	a	a	DT
2241	245	7	Local	local	JJ
2241	245	8	Chat	Chat	NNP
2241	245	9	Server	server	NN
2241	245	10	In	in	IN
2241	245	11	Your	-PRON-	PRP$
2241	245	12	Library	library	NN
2241	245	13	,	,	,
2241	245	14	”	"	''
2241	245	15	Feliciter	Feliciter	NNP
2241	245	16	56	56	CD
2241	245	17	,	,	,
2241	245	18	no	no	UH
2241	245	19	.	.	.
2241	246	1	5	5	CD
2241	246	2	(	(	-LRB-
2241	246	3	2010	2010	CD
2241	246	4	)	)	-RRB-
2241	246	5	:	:	:
2241	246	6	202–3	202–3	CD
2241	246	7	.	.	.
2241	247	1	16	16	CD
2241	247	2	.	.	.
2241	248	1	William	William	NNP
2241	248	2	Breitbach	Breitbach	NNP
2241	248	3	,	,	,
2241	248	4	Matthew	Matthew	NNP
2241	248	5	Mallard	Mallard	NNP
2241	248	6	,	,	,
2241	248	7	and	and	CC
2241	248	8	Robert	Robert	NNP
2241	248	9	Sage	Sage	NNP
2241	248	10	,	,	,
2241	248	11	“	"	``
2241	248	12	Using	use	VBG
2241	248	13	Meebo	Meebo	NNP
2241	248	14	’s	’s	POS
2241	248	15	Embedded	embedded	JJ
2241	248	16	IM	IM	NNP
2241	248	17	for	for	IN
2241	248	18	Academic	Academic	NNP
2241	248	19	Reference	Reference	NNP
2241	248	20	Services	Services	NNPS
2241	248	21	:	:	:
2241	248	22	A	a	DT
2241	248	23	Case	Case	NNP
2241	248	24	Study	Study	NNP
2241	248	25	,	,	,
2241	248	26	”	"	''
2241	248	27	Reference	Reference	NNP
2241	248	28	Services	Services	NNPS
2241	248	29	Review	Review	NNP
2241	248	30	37	37	CD
2241	248	31	,	,	,
2241	248	32	no	no	UH
2241	248	33	.	.	.
2241	249	1	1	1	CD
2241	249	2	(	(	-LRB-
2241	249	3	2009	2009	CD
2241	249	4	)	)	-RRB-
2241	249	5	:	:	:
2241	249	6	83–98	83–98	NNP
2241	249	7	.	.	.
2241	250	1	17	17	CD
2241	250	2	.	.	.
2241	251	1	Cathy	Cathy	NNP
2241	251	2	Carpenter	Carpenter	NNP
2241	251	3	and	and	CC
2241	251	4	Crystal	Crystal	NNP
2241	251	5	Renfro	Renfro	NNP
2241	251	6	,	,	,
2241	251	7	“	"	``
2241	251	8	Twelve	twelve	CD
2241	251	9	Years	year	NNS
2241	251	10	of	of	IN
2241	251	11	Online	Online	NNP
2241	251	12	Reference	Reference	NNP
2241	251	13	Services	Services	NNP
2241	251	14	at	at	IN
2241	251	15	Georgia	Georgia	NNP
2241	251	16	Tech	Tech	NNP
2241	251	17	:	:	:
2241	251	18	Where	where	WRB
2241	251	19	We	-PRON-	PRP
2241	251	20	Have	have	VBP
2241	251	21	Been	be	VBN
2241	251	22	and	and	CC
2241	251	23	Where	where	WRB
2241	251	24	We	-PRON-	PRP
2241	251	25	Are	be	VBP
2241	251	26	Going	go	VBG
2241	251	27	,	,	,
2241	251	28	”	"	''
2241	251	29	Georgia	Georgia	NNP
2241	251	30	Library	Library	NNP
2241	251	31	Quarterly	Quarterly	NNP
2241	251	32	44	44	CD
2241	251	33	,	,	,
2241	251	34	no	no	UH
2241	251	35	.	.	.
2241	252	1	2	2	CD
2241	252	2	(	(	-LRB-
2241	252	3	2007	2007	CD
2241	252	4	)	)	-RRB-
2241	252	5	,	,	,
2241	252	6	http://digitalcommons.kennesaw.edu/glq/vol44/iss2/3	http://digitalcommons.kennesaw.edu/glq/vol44/iss2/3	NNP
2241	252	7	(	(	-LRB-
2241	252	8	accessed	access	VBN
2241	252	9	Aug.	August	NNP
2241	252	10	25	25	CD
2241	252	11	,	,	,
2241	252	12	2011	2011	CD
2241	252	13	)	)	-RRB-
2241	252	14	;	;	:
2241	252	15	and	and	CC
2241	252	16	Danielle	Danielle	NNP
2241	252	17	Theiss	Theiss	NNP
2241	252	18	-	-	HYPH
2241	252	19	White	White	NNP
2241	252	20	et	et	NNP
2241	252	21	al	al	NNP
2241	252	22	.	.	NNP
2241	252	23	,	,	,
2241	252	24	“	"	``
2241	252	25	IM’ing	im’e	VBG
2241	252	26	Overload	overload	NN
2241	252	27	:	:	:
2241	252	28	Libraryh3lp	libraryh3lp	JJ
2241	252	29	to	to	IN
2241	252	30	the	the	DT
2241	252	31	Rescue	rescue	NN
2241	252	32	,	,	,
2241	252	33	”	"	''
2241	252	34	Library	library	JJ
2241	252	35	Hi	Hi	NNP
2241	252	36	Tech	Tech	NNP
2241	252	37	News	News	NNP
2241	252	38	26	26	CD
2241	252	39	,	,	,
2241	252	40	no	no	UH
2241	252	41	.	.	.
2241	253	1	1/2	1/2	CD
2241	253	2	(	(	-LRB-
2241	253	3	2009	2009	CD
2241	253	4	)	)	-RRB-
2241	253	5	:	:	:
2241	253	6	12–17	12–17	NNS
2241	253	7	.	.	.
2241	254	1	18	18	CD
2241	254	2	.	.	.
2241	255	1	Theiss	Theiss	NNP
2241	255	2	-	-	HYPH
2241	255	3	White	White	NNP
2241	255	4	et	et	NNP
2241	255	5	al	al	NNP
2241	255	6	.	.	NNP
2241	255	7	,	,	,
2241	255	8	“	"	``
2241	255	9	IM’ing	im’e	VBG
2241	255	10	overload	overload	NN
2241	255	11	,	,	,
2241	255	12	”	"	''
2241	255	13	12–17	12–17	CD
2241	255	14	.	.	.
2241	256	1	19	19	CD
2241	256	2	.	.	.
2241	257	1	Sharon	Sharon	NNP
2241	257	2	Naylor	Naylor	NNP
2241	257	3	,	,	,
2241	257	4	“	"	``
2241	257	5	Why	why	WRB
2241	257	6	Is	be	VBZ
2241	257	7	n’t	not	RB
2241	257	8	Our	-PRON-	PRP$
2241	257	9	Chat	Chat	NNP
2241	257	10	Reference	reference	NN
2241	257	11	Used	use	VBD
2241	257	12	More	More	JJR
2241	257	13	?	?	.
2241	257	14	”	"	''
2241	257	15	Reference	Reference	NNP
2241	257	16	&	&	CC
2241	257	17	User	User	NNP
2241	257	18	Services	Services	NNP
2241	257	19	Quarterly	Quarterly	NNP
2241	257	20	47	47	CD
2241	257	21	,	,	,
2241	257	22	no	no	UH
2241	257	23	.	.	.
2241	258	1	4	4	CD
2241	258	2	(	(	-LRB-
2241	258	3	2008	2008	CD
2241	258	4	)	)	-RRB-
2241	258	5	:	:	:
2241	258	6	342–54	342–54	CD
2241	258	7	20	20	CD
2241	258	8	.	.	.
2241	259	1	Sam	Sam	NNP
2241	259	2	Stormont	Stormont	NNP
2241	259	3	,	,	,
2241	259	4	“	"	``
2241	259	5	Becoming	become	VBG
2241	259	6	Embedded	embedded	JJ
2241	259	7	:	:	:
2241	259	8	Incorporating	Incorporating	NNP
2241	259	9	Instant	Instant	NNP
2241	259	10	Messaging	Messaging	NNP
2241	259	11	and	and	CC
2241	259	12	the	the	DT
2241	259	13	Ongoing	Ongoing	NNP
2241	259	14	Evolution	Evolution	NNP
2241	259	15	of	of	IN
2241	259	16	a	a	DT
2241	259	17	Virtual	Virtual	NNP
2241	259	18	Reference	Reference	NNP
2241	259	19	Service	Service	NNP
2241	259	20	,	,	,
2241	259	21	”	"	''
2241	259	22	Public	Public	NNP
2241	259	23	Services	Services	NNP
2241	259	24	Quarterly	Quarterly	NNP
2241	259	25	6	6	CD
2241	259	26	,	,	,
2241	259	27	no	no	UH
2241	259	28	.	.	.
2241	260	1	4	4	CD
2241	260	2	(	(	-LRB-
2241	260	3	2010	2010	CD
2241	260	4	)	)	-RRB-
2241	260	5	:	:	:
2241	260	6	343–59	343–59	CD
2241	260	7	.	.	.
2241	261	1	http://jcmc.indiana.edu/vol10/issue4/quan-haase.html	http://jcmc.indiana.edu/vol10/issue4/quan-haase.html	NFP
2241	261	2	http://www.computer.org/portal/web/csdl/doi/10.1109/HICSS.2007.152	http://www.computer.org/portal/web/csdl/doi/10.1109/HICSS.2007.152	NNP
2241	261	3	http://digitalcommons.kennesaw.edu/glq/vol44/iss2/3	http://digitalcommons.kennesaw.edu/glq/vol44/iss2/3	NNP
2241	261	4	EXTENDING	extend	VBG
2241	261	5	IM	im	NN
2241	261	6	BEYOND	BEYOND	NNP
2241	261	7	THE	the	DT
2241	261	8	REFERENCE	reference	NN
2241	261	9	DESK	desk	NN
2241	261	10	|	|	NNP
2241	261	11	CHAN	CHAN	NNS
2241	261	12	,	,	,
2241	261	13	LY	LY	NNP
2241	261	14	,	,	,
2241	261	15	AND	and	CC
2241	261	16	MEULEMANS	MEULEMANS	NNP
2241	261	17	19	19	CD
2241	261	18	21	21	CD
2241	261	19	.	.	.
2241	262	1	Lorna	Lorna	NNP
2241	262	2	Rourke	Rourke	NNP
2241	262	3	and	and	CC
2241	262	4	Pascal	Pascal	NNP
2241	262	5	Lupien	Lupien	NNP
2241	262	6	,	,	,
2241	262	7	“	"	``
2241	262	8	Learning	learn	VBG
2241	262	9	from	from	IN
2241	262	10	Chatting	chatting	NN
2241	262	11	:	:	:
2241	262	12	How	how	WRB
2241	262	13	our	-PRON-	PRP$
2241	262	14	Virtual	virtual	JJ
2241	262	15	Reference	Reference	NNP
2241	262	16	Questions	Questions	NNPS
2241	262	17	are	be	VBP
2241	262	18	Giving	give	VBG
2241	262	19	Us	Us	NNP
2241	262	20	Answers	answer	NNS
2241	262	21	,	,	,
2241	262	22	”	"	''
2241	262	23	Evidence	Evidence	NNP
2241	262	24	Based	Based	NNP
2241	262	25	Library	Library	NNP
2241	262	26	&	&	CC
2241	262	27	Information	Information	NNP
2241	262	28	Practice	Practice	NNP
2241	262	29	5	5	CD
2241	262	30	,	,	,
2241	262	31	no	no	UH
2241	262	32	.	.	.
2241	263	1	2	2	CD
2241	263	2	(	(	-LRB-
2241	263	3	2010	2010	CD
2241	263	4	)	)	-RRB-
2241	263	5	:	:	:
2241	263	6	63–74	63–74	CD
2241	263	7	.	.	.
2241	264	1	22	22	CD
2241	264	2	.	.	.
2241	265	1	Pearl	Pearl	NNP
2241	265	2	Ly	Ly	NNP
2241	265	3	and	and	CC
2241	265	4	Allison	Allison	NNP
2241	265	5	Carr	Carr	NNP
2241	265	6	,	,	,
2241	265	7	“	"	``
2241	265	8	Do	do	VBP
2241	265	9	u	u	NNP
2241	265	10	IM	im	NN
2241	265	11	?	?	.
2241	266	1	:	:	:
2241	266	2	Using	use	VBG
2241	266	3	Evidence	evidence	NN
2241	266	4	to	to	IN
2241	266	5	Inform	inform	VB
2241	266	6	Decisions	decision	NNS
2241	266	7	about	about	IN
2241	266	8	Instant	Instant	NNP
2241	266	9	Messaging	Messaging	NNP
2241	266	10	in	in	IN
2241	266	11	Library	Library	NNP
2241	266	12	Reference	Reference	NNP
2241	266	13	Services	Services	NNPS
2241	266	14	”	"	''
2241	266	15	(	(	-LRB-
2241	266	16	poster	poster	NN
2241	266	17	presented	present	VBN
2241	266	18	at	at	IN
2241	266	19	the	the	DT
2241	266	20	5th	5th	JJ
2241	266	21	Evidence	Evidence	NNP
2241	266	22	Based	Based	NNP
2241	266	23	Library	Library	NNP
2241	266	24	and	and	CC
2241	266	25	Information	Information	NNP
2241	266	26	Practice	Practice	NNP
2241	266	27	Conference	Conference	NNP
2241	266	28	,	,	,
2241	266	29	Stockholm	Stockholm	NNP
2241	266	30	,	,	,
2241	266	31	Sweden	Sweden	NNP
2241	266	32	,	,	,
2241	266	33	June	June	NNP
2241	266	34	29	29	CD
2241	266	35	,	,	,
2241	266	36	2009	2009	CD
2241	266	37	)	)	-RRB-
2241	266	38	,	,	,
2241	266	39	http://blogs.kib.ki.se/eblip5/posters/ly_carr_poster.pdf	http://blogs.kib.ki.se/eblip5/posters/ly_carr_poster.pdf	NNP
2241	266	40	(	(	-LRB-
2241	266	41	accessed	access	VBD
2241	266	42	August	August	NNP
2241	266	43	1	1	CD
2241	266	44	,	,	,
2241	266	45	2011	2011	CD
2241	266	46	)	)	-RRB-
2241	266	47	.	.	.
2241	267	1	23	23	CD
2241	267	2	.	.	.
2241	268	1	Yvonne	Yvonne	NNP
2241	268	2	Nalani	Nalani	NNP
2241	268	3	Meulemans	Meulemans	NNPS
2241	268	4	,	,	,
2241	268	5	Allison	Allison	NNP
2241	268	6	Carr	Carr	NNP
2241	268	7	,	,	,
2241	268	8	and	and	CC
2241	268	9	Pearl	Pearl	NNP
2241	268	10	Ly	Ly	NNP
2241	268	11	,	,	,
2241	268	12	“	"	``
2241	268	13	From	from	IN
2241	268	14	a	a	DT
2241	268	15	Distance	Distance	NNP
2241	268	16	:	:	:
2241	268	17	Robust	Robust	NNP
2241	268	18	Reference	Reference	NNP
2241	268	19	Service	Service	NNP
2241	268	20	via	via	IN
2241	268	21	Instant	Instant	NNP
2241	268	22	Messaging	Messaging	NNP
2241	268	23	,	,	,
2241	268	24	”	"	''
2241	268	25	Journal	Journal	NNP
2241	268	26	of	of	IN
2241	268	27	Library	Library	NNP
2241	268	28	&	&	CC
2241	268	29	Information	Information	NNP
2241	268	30	Services	Services	NNPS
2241	268	31	in	in	IN
2241	268	32	Distance	Distance	NNP
2241	268	33	Learning	Learning	NNP
2241	268	34	4	4	CD
2241	268	35	,	,	,
2241	268	36	no	no	UH
2241	268	37	.	.	.
2241	269	1	1	1	CD
2241	269	2	(	(	-LRB-
2241	269	3	2010	2010	CD
2241	269	4	)	)	-RRB-
2241	269	5	:	:	:
2241	269	6	3–17	3–17	NNP
2241	269	7	.	.	.
2241	270	1	24	24	CD
2241	270	2	.	.	.
2241	271	1	Theiss	Theiss	NNP
2241	271	2	-	-	HYPH
2241	271	3	White	White	NNP
2241	271	4	et	et	NNP
2241	271	5	al	al	NNP
2241	271	6	.	.	NNP
2241	271	7	,	,	,
2241	271	8	“	"	``
2241	271	9	IM’ing	im’e	VBG
2241	271	10	overload	overload	NN
2241	271	11	,	,	,
2241	271	12	”	"	''
2241	271	13	12–17	12–17	CD
2241	271	14	.	.	.
2241	272	1	25	25	CD
2241	272	2	.	.	.
2241	273	1	Meulemans	Meulemans	NNPS
2241	273	2	,	,	,
2241	273	3	Carr	Carr	NNP
2241	273	4	,	,	,
2241	273	5	and	and	CC
2241	273	6	Ly	Ly	NNP
2241	273	7	,	,	,
2241	273	8	“	"	``
2241	273	9	From	from	IN
2241	273	10	a	a	DT
2241	273	11	Distance	Distance	NNP
2241	273	12	,	,	,
2241	273	13	”	"	''
2241	273	14	14–15	14–15	NNP
2241	273	15	26	26	CD
2241	273	16	.	.	.
2241	274	1	Nicole	Nicole	NNP
2241	274	2	Johnston	Johnston	NNP
2241	274	3	,	,	,
2241	274	4	“	"	``
2241	274	5	Improving	improve	VBG
2241	274	6	the	the	DT
2241	274	7	Reference	Reference	NNP
2241	274	8	and	and	CC
2241	274	9	Information	Information	NNP
2241	274	10	Experience	experience	NN
2241	274	11	of	of	IN
2241	274	12	Students	Students	NNPS
2241	274	13	in	in	IN
2241	274	14	Regional	Regional	NNP
2241	274	15	Areas	Areas	NNPS
2241	274	16	—	—	:
2241	274	17	Does	do	VBZ
2241	274	18	an	an	DT
2241	274	19	Instant	Instant	NNP
2241	274	20	Messaging	Messaging	NNP
2241	274	21	Service	Service	NNP
2241	274	22	Make	make	VBP
2241	274	23	a	a	DT
2241	274	24	Difference	difference	NN
2241	274	25	?	?	.
2241	274	26	”	"	''
2241	274	27	(	(	-LRB-
2241	274	28	paper	paper	NN
2241	274	29	presented	present	VBN
2241	274	30	at	at	IN
2241	274	31	4th	4th	JJ
2241	274	32	ALIA	ALIA	NNP
2241	274	33	New	New	NNP
2241	274	34	Librarians	Librarians	NNP
2241	274	35	Symposium	Symposium	NNP
2241	274	36	,	,	,
2241	274	37	December	December	NNP
2241	274	38	5–6	5–6	CD
2241	274	39	,	,	,
2241	274	40	2008	2008	CD
2241	274	41	,	,	,
2241	274	42	Melbourne	Melbourne	NNP
2241	274	43	,	,	,
2241	274	44	Australia	Australia	NNP
2241	274	45	)	)	-RRB-
2241	274	46	,	,	,
2241	274	47	http://eprints.jcu.edu.au/2076(accessed	http://eprints.jcu.edu.au/2076(accesse	VBD
2241	274	48	August	August	NNP
2241	274	49	17	17	CD
2241	274	50	,	,	,
2241	274	51	2011	2011	CD
2241	274	52	)	)	-RRB-
2241	274	53	;	;	:
2241	274	54	and	and	CC
2241	274	55	Alan	Alan	NNP
2241	274	56	Cockerill	Cockerill	NNP
2241	274	57	,	,	,
2241	274	58	“	"	``
2241	274	59	Open	Open	NNP
2241	274	60	Source	source	NN
2241	274	61	for	for	IN
2241	274	62	IM	IM	NNP
2241	274	63	Reference	Reference	NNP
2241	274	64	:	:	:
2241	274	65	OpenFire	OpenFire	NNP
2241	274	66	,	,	,
2241	274	67	Fastpath	Fastpath	NNP
2241	274	68	and	and	CC
2241	274	69	Spark	Spark	NNP
2241	274	70	”	"	''
2241	274	71	(	(	-LRB-
2241	274	72	workshop	workshop	NN
2241	274	73	presented	present	VBN
2241	274	74	at	at	IN
2241	274	75	Fair	Fair	NNP
2241	274	76	Shake	Shake	NNP
2241	274	77	of	of	IN
2241	274	78	the	the	DT
2241	274	79	Open	Open	NNP
2241	274	80	Source	Source	NNP
2241	274	81	Bottle	Bottle	NNP
2241	274	82	,	,	,
2241	274	83	Griffith	Griffith	NNP
2241	274	84	University	University	NNP
2241	274	85	,	,	,
2241	274	86	Queensland	Queensland	NNP
2241	274	87	College	College	NNP
2241	274	88	of	of	IN
2241	274	89	Art	Art	NNP
2241	274	90	,	,	,
2241	274	91	Brisbane	Brisbane	NNP
2241	274	92	,	,	,
2241	274	93	Australia	Australia	NNP
2241	274	94	,	,	,
2241	274	95	November	November	NNP
2241	274	96	20	20	CD
2241	274	97	,	,	,
2241	274	98	2009	2009	CD
2241	274	99	)	)	-RRB-
2241	274	100	,	,	,
2241	274	101	http://www.quloc.org.au/download.php?doc_id=6932&site_id=255	http://www.quloc.org.au/download.php?doc_id=6932&site_id=255	NNP
2241	274	102	(	(	-LRB-
2241	274	103	accessed	access	VBD
2241	274	104	August	August	NNP
2241	274	105	4	4	CD
2241	274	106	,	,	,
2241	274	107	2011	2011	CD
2241	274	108	)	)	-RRB-
2241	274	109	.	.	.
2241	275	1	27	27	CD
2241	275	2	.	.	.
2241	276	1	Oregon	Oregon	NNP
2241	276	2	State	State	NNP
2241	276	3	Multistate	Multistate	NNP
2241	276	4	Collaboration	Collaboration	NNP
2241	276	5	,	,	,
2241	276	6	“	"	``
2241	276	7	Multi	Multi	NNP
2241	276	8	-	-	NNP
2241	276	9	State	State	NNP
2241	276	10	Collaboration	Collaboration	NNP
2241	276	11	:	:	:
2241	276	12	Home	home	NN
2241	276	13	,	,	,
2241	276	14	”	"	''
2241	276	15	http://www.oregonlibraries.net/multi-state	http://www.oregonlibraries.net/multi-state	NN
2241	276	16	(	(	-LRB-
2241	276	17	accessed	access	VBN
2241	276	18	August	August	NNP
2241	276	19	16	16	CD
2241	276	20	,	,	,
2241	276	21	2011	2011	CD
2241	276	22	)	)	-RRB-
2241	276	23	.	.	.
2241	277	1	http://blogs.kib.ki.se/eblip5/posters/ly_carr_poster.pdf	http://blogs.kib.ki.se/eblip5/posters/ly_carr_poster.pdf	NNP
2241	277	2	http://eprints.jcu.edu.au/2076	http://eprints.jcu.edu.au/2076	NNP
2241	277	3	http://www.quloc.org.au/download.php?doc_id=6932&site_id=255	http://www.quloc.org.au/download.php?doc_id=6932&site_id=255	NNP
2241	277	4	http://www.oregonlibraries.net/multi-state	http://www.oregonlibraries.net/multi-state	POS
2241	277	5	INFORMATION	INFORMATION	NNP
2241	277	6	TECHNOLOGY	TECHNOLOGY	NNP
2241	277	7	AND	and	CC
2241	277	8	LIBRARIES	library	NNS
2241	277	9	|	|	NNP
2241	277	10	SEPTEMBER	SEPTEMBER	NNP
2241	277	11	2012	2012	CD
2241	277	12	20	20	CD
2241	277	13	APPENDIX	APPENDIX	NNP
2241	277	14	A	a	DT
2241	277	15	Library	Library	NNP
2241	277	16	Instant	Instant	NNP
2241	277	17	Messaging	Messaging	NNP
2241	277	18	(	(	-LRB-
2241	277	19	IM	IM	NNP
2241	277	20	)	)	-RRB-
2241	277	21	Usage	Usage	NNP
2241	277	22	Survey	Survey	NNP
2241	277	23	The	the	DT
2241	277	24	information	information	NN
2241	277	25	you	-PRON-	PRP
2241	277	26	submit	submit	VBP
2241	277	27	is	be	VBZ
2241	277	28	confidential	confidential	JJ
2241	277	29	.	.	.
2241	278	1	Your	-PRON-	PRP$
2241	278	2	name	name	NN
2241	278	3	and	and	CC
2241	278	4	campus	campus	NN
2241	278	5	ID	ID	NNP
2241	278	6	are	be	VBP
2241	278	7	NOT	not	RB
2241	278	8	included	include	VBN
2241	278	9	with	with	IN
2241	278	10	your	-PRON-	PRP$
2241	278	11	response	response	NN
2241	278	12	.	.	.
2241	279	1	Which	which	WDT
2241	279	2	of	of	IN
2241	279	3	the	the	DT
2241	279	4	following	follow	VBG
2241	279	5	do	do	VBP
2241	279	6	you	-PRON-	PRP
2241	279	7	use	use	VB
2241	279	8	.	.	.
2241	280	1	.	.	.
2241	281	1	.	.	.
2241	282	1	for	for	IN
2241	282	2	work	work	NN
2241	282	3	for	for	IN
2241	282	4	personal	personal	JJ
2241	282	5	Library	library	NN
2241	282	6	’s	’s	POS
2241	282	7	IM	IM	NNP
2241	282	8	Network	Network	NNP
2241	282	9	(	(	-LRB-
2241	282	10	Spark	Spark	NNP
2241	282	11	)	)	-RRB-
2241	282	12	Meebo	Meebo	NNP
2241	282	13	MSN	MSN	NNP
2241	282	14	Yahoo	Yahoo	NNP
2241	282	15	GTalk	GTalk	NNP
2241	282	16	Facebook	Facebook	NNP
2241	282	17	or	or	CC
2241	282	18	other	other	JJ
2241	282	19	website	website	NN
2241	282	20	-	-	HYPH
2241	282	21	specific	specific	JJ
2241	282	22	chat	chat	NN
2241	282	23	system	system	NN
2241	282	24	IM	IM	NNP
2241	282	25	app	app	NN
2241	282	26	on	on	IN
2241	282	27	my	-PRON-	PRP$
2241	282	28	phone	phone	NN
2241	282	29	Trillian	Trillian	NNP
2241	282	30	,	,	,
2241	282	31	Pidgin	Pidgin	NNP
2241	282	32	or	or	CC
2241	282	33	other	other	JJ
2241	282	34	IM	IM	NNP
2241	282	35	aggregator	aggregator	NN
2241	282	36	Skype	Skype	NNP
2241	282	37	I	-PRON-	PRP
2241	282	38	do	do	VBP
2241	282	39	n’t	not	RB
2241	282	40	use	use	VB
2241	282	41	IM	IM	NNP
2241	282	42	or	or	CC
2241	282	43	web	web	NN
2241	282	44	-	-	HYPH
2241	282	45	based	base	VBN
2241	282	46	chat	chat	NN
2241	282	47	Other	other	JJ
2241	282	48	If	if	IN
2241	282	49	you	-PRON-	PRP
2241	282	50	selected	select	VBD
2241	282	51	other	other	JJ
2241	282	52	,	,	,
2241	282	53	please	please	UH
2241	282	54	describe	describe	VB
2241	282	55	:	:	:
2241	282	56	_	_	NNP
2241	282	57	_	_	NNP
2241	282	58	_	_	NNP
2241	282	59	_	_	NNP
2241	282	60	_	_	NNP
2241	282	61	_	_	NNP
2241	282	62	_	_	NNP
2241	282	63	_	_	NNP
2241	282	64	_	_	NNP
2241	282	65	_	_	NNP
2241	282	66	_	_	NNP
2241	282	67	_	_	NNP
2241	282	68	_	_	NNP
2241	282	69	_	_	NNP
2241	282	70	_	_	NNP
2241	282	71	_	_	NNP
2241	282	72	_	_	NNP
2241	282	73	_	_	NNP
2241	282	74	_	_	NNP
2241	282	75	_	_	NNP
2241	282	76	_	_	NNP
2241	282	77	_	_	NNP
2241	282	78	_	_	NNP
2241	282	79	_	_	NNP
2241	282	80	_	_	NNP
2241	282	81	_	_	NNP
2241	282	82	_	_	NNP
2241	282	83	_	_	NNP
2241	282	84	_	_	NNP
2241	282	85	_	_	NNP
2241	282	86	_	_	NNP
2241	282	87	_	_	NNP
2241	282	88	_	_	NNP
2241	282	89	_	_	NNP
2241	282	90	_	_	NNP
2241	282	91	_	_	NNP
2241	282	92	_	_	NNP
2241	282	93	_	_	NNP
2241	282	94	_	_	NNP
2241	282	95	_	_	NNP
2241	282	96	_	_	NNP
2241	282	97	_	_	NNP
2241	282	98	_	_	NNP
2241	282	99	_	_	NNP
2241	282	100	_	_	NNP
2241	282	101	_	_	NNP
2241	282	102	_	_	NNP
2241	282	103	_	_	NNP
2241	282	104	_	_	NNP
2241	282	105	_	_	NNP
2241	282	106	_	_	NNP
2241	282	107	_	_	NNP
2241	282	108	_	_	NNP
2241	282	109	_	_	NNP
2241	282	110	_	_	NNP
2241	282	111	_	_	NNP
2241	282	112	_	_	NNP
2241	282	113	_	_	NNP
2241	282	114	_	_	NNP
2241	282	115	_	_	NNP
2241	282	116	_	_	NNP
2241	282	117	_	_	NNP
2241	282	118	_	_	NNP
2241	282	119	_	_	NNP
2241	282	120	_	_	NNP
2241	282	121	_	_	NNP
2241	282	122	_	_	NNP
2241	282	123	_	_	NNP
2241	282	124	EXTENDING	extend	VBG
2241	282	125	IM	IM	NNP
2241	282	126	BEYOND	BEYOND	NNP
2241	282	127	THE	the	DT
2241	282	128	REFERENCE	reference	NN
2241	282	129	DESK	desk	NN
2241	282	130	|	|	NNP
2241	282	131	CHAN	CHAN	NNS
2241	282	132	,	,	,
2241	282	133	LY	LY	NNP
2241	282	134	,	,	,
2241	282	135	AND	and	CC
2241	282	136	MEULEMANS	meulemans	NN
2241	282	137	21	21	CD
2241	282	138	On	on	IN
2241	282	139	average	average	JJ
2241	282	140	,	,	,
2241	282	141	how	how	WRB
2241	282	142	often	often	RB
2241	282	143	do	do	VBP
2241	282	144	you	-PRON-	PRP
2241	282	145	communicate	communicate	VB
2241	282	146	via	via	IN
2241	282	147	IM	im	NN
2241	282	148	or	or	CC
2241	282	149	web	web	NN
2241	282	150	-	-	HYPH
2241	282	151	based	base	VBN
2241	282	152	chat	chat	NN
2241	282	153	at	at	IN
2241	282	154	work	work	NN
2241	282	155	?	?	.
2241	283	1	●	●	NFP
2241	283	2	Several	several	JJ
2241	283	3	times	time	NNS
2241	283	4	a	a	DT
2241	283	5	day	day	NN
2241	283	6	●	●	NFP
2241	283	7	Almost	almost	RB
2241	283	8	daily	daily	RB
2241	283	9	●	●	.
2241	283	10	Several	several	JJ
2241	283	11	times	time	NNS
2241	283	12	a	a	DT
2241	283	13	week	week	NN
2241	283	14	●	●	.
2241	283	15	Several	several	JJ
2241	283	16	times	time	NNS
2241	283	17	a	a	DT
2241	283	18	month	month	NN
2241	283	19	●	●	.
2241	283	20	Never	never	RB
2241	283	21	How	how	WRB
2241	283	22	often	often	RB
2241	283	23	do	do	VBP
2241	283	24	you	-PRON-	PRP
2241	283	25	use	use	VB
2241	283	26	IM	IM	NNP
2241	283	27	or	or	CC
2241	283	28	web	web	NN
2241	283	29	-	-	HYPH
2241	283	30	based	base	VBN
2241	283	31	chat	chat	NN
2241	283	32	to	to	IN
2241	283	33	.	.	.
2241	284	1	.	.	.
2241	285	1	.	.	.
2241	286	1	5—Often	5—often	CD
2241	286	2	4	4	CD
2241	286	3	3	3	CD
2241	286	4	—	—	:
2241	286	5	Sometimes	sometimes	RB
2241	286	6	2	2	CD
2241	286	7	1—Never	1—never	CD
2241	286	8	discuss	discuss	NN
2241	286	9	work	work	NN
2241	286	10	-	-	HYPH
2241	286	11	related	relate	VBN
2241	286	12	topic	topic	NN
2241	286	13	socialize	socialize	VBP
2241	286	14	with	with	IN
2241	286	15	co	co	NN
2241	286	16	-	-	NN
2241	286	17	worker	worker	JJ
2241	286	18	answer	answer	NN
2241	286	19	questions	question	NNS
2241	286	20	from	from	IN
2241	286	21	library	library	NN
2241	286	22	users	user	NNS
2241	286	23	talk	talk	VBP
2241	286	24	about	about	IN
2241	286	25	NON	NON	NNP
2241	286	26	-	-	NN
2241	286	27	work	work	NN
2241	286	28	related	relate	VBN
2241	286	29	topic	topic	JJ
2241	286	30	request	request	NN
2241	286	31	tech	tech	NN
2241	286	32	support	support	NN
2241	286	33	Other	other	JJ
2241	286	34	If	if	IN
2241	286	35	you	-PRON-	PRP
2241	286	36	selected	select	VBD
2241	286	37	other	other	JJ
2241	286	38	,	,	,
2241	286	39	please	please	UH
2241	286	40	describe	describe	VB
2241	286	41	:	:	:
2241	286	42	_	_	NNP
2241	286	43	_	_	NNP
2241	286	44	_	_	NNP
2241	286	45	_	_	NNP
2241	286	46	_	_	NNP
2241	286	47	_	_	NNP
2241	286	48	_	_	NNP
2241	286	49	_	_	NNP
2241	286	50	_	_	NNP
2241	286	51	_	_	NNP
2241	286	52	_	_	NNP
2241	286	53	_	_	NNP
2241	286	54	_	_	NNP
2241	286	55	_	_	NNP
2241	286	56	_	_	NNP
2241	286	57	_	_	NNP
2241	286	58	_	_	NNP
2241	286	59	_	_	NNP
2241	286	60	_	_	NNP
2241	286	61	_	_	NNP
2241	286	62	_	_	NNP
2241	286	63	_	_	NNP
2241	286	64	_	_	NNP
2241	286	65	_	_	NNP
2241	286	66	_	_	NNP
2241	286	67	_	_	NNP
2241	286	68	_	_	NNP
2241	286	69	_	_	NNP
2241	286	70	_	_	NNP
2241	286	71	_	_	NNP
2241	286	72	_	_	NNP
2241	286	73	_	_	NNP
2241	286	74	_	_	NNP
2241	286	75	_	_	NNP
2241	286	76	_	_	NNP
2241	286	77	_	_	NNP
2241	286	78	_	_	NNP
2241	286	79	_	_	NNP
2241	286	80	_	_	NNP
2241	286	81	_	_	NNP
2241	286	82	_	_	NNP
2241	286	83	_	_	NNP
2241	286	84	_	_	NNP
2241	286	85	_	_	NNP
2241	286	86	_	_	NNP
2241	286	87	_	_	NNP
2241	286	88	_	_	NNP
2241	286	89	_	_	NNP
2241	286	90	_	_	NNP
2241	286	91	_	_	NNP
2241	286	92	_	_	NNP
2241	286	93	_	_	NNP
2241	286	94	_	_	NNP
2241	286	95	_	_	NNP
2241	286	96	_	_	NNP
2241	286	97	_	_	NNP
2241	286	98	_	_	NNP
2241	286	99	_	_	NNP
2241	286	100	_	_	NNP
2241	286	101	_	_	NNP
2241	286	102	_	_	NNP
2241	286	103	_	_	NNP
2241	286	104	_	_	NNP
2241	286	105	_	_	NNP
2241	286	106	_	_	NNP
2241	286	107	_	_	NNP
2241	286	108	_	_	NNP
2241	286	109	_	_	NNP
2241	286	110	If	if	IN
2241	286	111	you	-PRON-	PRP
2241	286	112	use	use	VBP
2241	286	113	IM	IM	NNP
2241	286	114	to	to	TO
2241	286	115	communicate	communicate	VB
2241	286	116	at	at	IN
2241	286	117	work	work	NN
2241	286	118	,	,	,
2241	286	119	what	what	WP
2241	286	120	do	do	VBP
2241	286	121	you	-PRON-	PRP
2241	286	122	like	like	VB
2241	286	123	about	about	IN
2241	286	124	it	-PRON-	PRP
2241	286	125	?	?	.
2241	287	1	●	●	NFP
2241	287	2	Allows	allow	NNS
2241	287	3	for	for	IN
2241	287	4	quick	quick	JJ
2241	287	5	communication	communication	NN
2241	287	6	with	with	IN
2241	287	7	others	other	NNS
2241	287	8	in	in	IN
2241	287	9	the	the	DT
2241	287	10	library	library	NN
2241	287	11	●	●	.
2241	287	12	Facilitates	facilitate	VBZ
2241	287	13	informal	informal	JJ
2241	287	14	conversation	conversation	NN
2241	287	15	●	●	.
2241	287	16	Students	student	NNS
2241	287	17	like	like	VBP
2241	287	18	to	to	TO
2241	287	19	use	use	VB
2241	287	20	it	-PRON-	PRP
2241	287	21	to	to	TO
2241	287	22	ask	ask	VB
2241	287	23	library	library	NN
2241	287	24	related	relate	VBN
2241	287	25	questions	question	NNS
2241	287	26	●	●	.
2241	287	27	I	-PRON-	PRP
2241	287	28	prefer	prefer	VBP
2241	287	29	IM	IM	NNP
2241	287	30	over	over	IN
2241	287	31	phone	phone	NN
2241	287	32	or	or	CC
2241	287	33	email	email	NN
2241	287	34	●	●	.
2241	287	35	Other	other	JJ
2241	287	36	:	:	:
2241	287	37	INFORMATION	INFORMATION	NNP
2241	287	38	TECHNOLOGY	technology	NN
2241	287	39	AND	and	CC
2241	287	40	LIBRARIES	LIBRARIES	NNP
2241	287	41	|	|	NNP
2241	287	42	SEPTEMBER	SEPTEMBER	NNP
2241	287	43	2012	2012	CD
2241	287	44	22	22	CD
2241	287	45	Why	why	WRB
2241	287	46	do	do	VBP
2241	287	47	you	-PRON-	PRP
2241	287	48	NOT	not	RB
2241	287	49	use	use	VB
2241	287	50	the	the	DT
2241	287	51	Library	Library	NNP
2241	287	52	IM	IM	NNP
2241	287	53	network	network	NN
2241	287	54	?	?	.
2241	288	1	●	●	NFP
2241	288	2	Do	do	VBP
2241	288	3	n’t	not	RB
2241	288	4	feel	feel	VB
2241	288	5	the	the	DT
2241	288	6	need	need	NN
2241	288	7	●	●	.
2241	288	8	The	the	DT
2241	288	9	people	people	NNS
2241	288	10	I	-PRON-	PRP
2241	288	11	usually	usually	RB
2241	288	12	talk	talk	VBP
2241	288	13	to	to	TO
2241	288	14	are	be	VBP
2241	288	15	n’t	not	RB
2241	288	16	on	on	IN
2241	288	17	it	-PRON-	PRP
2241	288	18	●	●	.
2241	288	19	Does	do	VBZ
2241	288	20	not	not	RB
2241	288	21	work	work	VB
2241	288	22	well	well	RB
2241	288	23	●	●	NFP
2241	288	24	Never	never	RB
2241	288	25	get	get	VB
2241	288	26	around	around	RP
2241	288	27	to	to	IN
2241	288	28	it	-PRON-	PRP
2241	288	29	.	.	.
2241	289	1	.	.	.
2241	290	1	.	.	.
2241	291	1	but	but	CC
2241	291	2	would	would	MD
2241	291	3	like	like	VB
2241	291	4	to	to	IN
2241	291	5	●	●	.
2241	291	6	It	-PRON-	PRP
2241	291	7	does	do	VBZ
2241	291	8	n’t	not	RB
2241	291	9	work	work	VB
2241	291	10	for	for	IN
2241	291	11	my	-PRON-	PRP$
2241	291	12	communication	communication	NN
2241	291	13	style	style	NN
2241	291	14	●	●	.
2241	291	15	The	the	DT
2241	291	16	system	system	NN
2241	291	17	is	be	VBZ
2241	291	18	too	too	RB
2241	291	19	difficult	difficult	JJ
2241	291	20	to	to	TO
2241	291	21	use	use	VB
2241	291	22	●	●	.
2241	291	23	Privacy	privacy	NN
2241	291	24	concerns	concern	NNS
2241	291	25	●	●	.
2241	291	26	Other	other	JJ
2241	291	27	:	:	:
2241	291	28	Additional	additional	JJ
2241	291	29	comments	comment	NNS
2241	291	30	?	?	.
2241	292	1	_	_	NNP
2241	292	2	_	_	NNP
2241	292	3	_	_	NNP
2241	292	4	_	_	NNP
2241	292	5	_	_	NNP
2241	292	6	_	_	NNP
2241	292	7	_	_	NNP
2241	292	8	_	_	NNP
2241	292	9	_	_	NNP
2241	292	10	_	_	NNP
2241	292	11	_	_	NNP
2241	292	12	_	_	NNP
2241	292	13	_	_	NNP
2241	292	14	_	_	NNP
2241	292	15	_	_	NNP
2241	292	16	_	_	NNP
2241	292	17	_	_	NNP
2241	292	18	_	_	NNP
2241	292	19	_	_	NNP
2241	292	20	_	_	NNP
2241	292	21	_	_	NNP
2241	292	22	_	_	NNP
2241	292	23	_	_	NNP
2241	292	24	_	_	NNP
2241	292	25	_	_	NNP
2241	292	26	_	_	NNP
2241	292	27	_	_	NNP
2241	292	28	_	_	NNP
2241	292	29	_	_	NNP
2241	292	30	_	_	NNP
2241	292	31	_	_	NNP
2241	292	32	_	_	NNP
2241	292	33	_	_	NNP
2241	292	34	_	_	NNP
2241	292	35	_	_	NNP
2241	292	36	_	_	NNP
2241	292	37	_	_	NNP
2241	292	38	_	_	NNP
2241	292	39	_	_	NNP
2241	292	40	_	_	NNP
2241	292	41	_	_	NNP
2241	292	42	_	_	NNP
2241	292	43	_	_	NNP
2241	292	44	_	_	NNP
2241	292	45	_	_	NNP
2241	292	46	_	_	NNP
2241	292	47	_	_	NNP
2241	292	48	_	_	NNP
2241	292	49	_	_	NNP
2241	292	50	_	_	NNP
2241	292	51	_	_	NNP
2241	292	52	_	_	NNP
2241	292	53	_	_	NNP
2241	292	54	_	_	NNP
2241	292	55	_	_	NNP
2241	292	56	_	_	NNP
2241	292	57	_	_	NNP
2241	292	58	_	_	NNP
2241	292	59	_	_	NNP
2241	292	60	_	_	NNP
2241	292	61	_	_	NNP
2241	292	62	_	_	NNP
2241	292	63	_	_	NNP
2241	292	64	_	_	NNP
2241	292	65	_	_	NNP
2241	292	66	_	_	NNP
2241	292	67	_	_	NNP
2241	292	68	_	_	NNP
2241	292	69	EXTENDING	extend	VBG
2241	292	70	IM	IM	NNP
2241	292	71	BEYOND	BEYOND	NNP
2241	292	72	THE	the	DT
2241	292	73	REFERENCE	reference	NN
2241	292	74	DESK	desk	NN
2241	292	75	|	|	NNP
2241	292	76	CHAN	CHAN	NNS
2241	292	77	,	,	,
2241	292	78	LY	LY	NNP
2241	292	79	,	,	,
2241	292	80	AND	and	CC
2241	292	81	MEULEMANS	MEULEMANS	NNP
2241	292	82	23	23	CD
2241	292	83	APPENDIX	APPENDIX	NNP
2241	292	84	B	B	NNP
2241	292	85	IFRAME	IFRAME	NNP
2241	292	86	Code	Code	NNP
2241	292	87	for	for	IN
2241	292	88	Embedding	embed	VBG
2241	292	89	Fastpath	Fastpath	NNP
2241	292	90	Chat	Chat	NNP
2241	292	91	Widget	Widget	NNP
2241	292	92	<	<	XX
2241	292	93	iframe	iframe	VBD
2241	292	94	scrolling=	scrolling=	NNP
2241	292	95	“	"	``
2241	292	96	no	no	UH
2241	292	97	”	"	''
2241	292	98	frameborder=	frameborder=	VBZ
2241	292	99	“	"	``
2241	292	100	0	0	CD
2241	292	101	”	"	''
2241	292	102	src=“http://library.your_org.edu	src=“http://library.your_org.edu	NN
2241	292	103	:	:	:
2241	292	104	7070/webchat/userinfo.jsp?workgroup=<workgroupname>@workgroup.library.your_org.edu	7070/webchat/userinfo.jsp?workgroup=<workgroupname>@workgroup.library.your_org.edu	CD
2241	292	105	”	"	''
2241	292	106	>	>	XX
2241	292	107	Your	-PRON-	PRP$
2241	292	108	browser	browser	NN
2241	292	109	does	do	VBZ
2241	292	110	not	not	RB
2241	292	111	support	support	VB
2241	292	112	inline	inline	JJ
2241	292	113	frames	frame	NNS
2241	292	114	or	or	CC
2241	292	115	is	be	VBZ
2241	292	116	currently	currently	RB
2241	292	117	configured	configure	VBN
2241	292	118	not	not	RB
2241	292	119	to	to	TO
2241	292	120	display	display	VB
2241	292	121	inline	inline	JJ
2241	292	122	frames	frame	NNS
2241	292	123	.	.	.
2241	293	1	Content	content	NN
2241	293	2	can	can	MD
2241	293	3	be	be	VB
2241	293	4	viewed	view	VBN
2241	293	5	at	at	IN
2241	293	6	actual	actual	JJ
2241	293	7	source	source	NN
2241	293	8	page	page	NN
2241	293	9	:	:	:
2241	293	10	http://library.your_org.edu	http://library.your_org.edu	ADD
2241	293	11	:	:	:
2241	293	12	7070/webchat/userinfo.jsp?workgroup=<workgroupname>@workgroup.library.your_org.edu	7070/webchat/userinfo.jsp?workgroup=<workgroupname>@workgroup.library.your_org.edu	NNP
2241	293	13	<	<	XX
2241	293	14	/iframe	/iframe	.
2241	293	15	>	>	XX
2241	293	16	Many	many	JJ
2241	293	17	different	different	JJ
2241	293	18	chat	chat	NN
2241	293	19	-	-	HYPH
2241	293	20	reference	reference	NN
2241	293	21	software	software	NN
2241	293	22	packages	package	NNS
2241	293	23	are	be	VBP
2241	293	24	widely	widely	RB
2241	293	25	used	use	VBN
2241	293	26	by	by	IN
2241	293	27	libraries	library	NNS
2241	293	28	,	,	,
2241	293	29	including	include	VBG
2241	293	30	QuestionPoint	QuestionPoint	NNP
2241	293	31	,	,	,
2241	293	32	Meebo	Meebo	NNP
2241	293	33	,	,	,
2241	293	34	and	and	CC
2241	293	35	LibraryH3lp	LibraryH3lp	NNP
2241	293	36	.	.	.
2241	294	1	Less	less	RBR
2241	294	2	commonly	commonly	RB
2241	294	3	used	use	VBN
2241	294	4	is	be	VBZ
2241	294	5	Openfire	Openfire	NNP
2241	294	6	(	(	-LRB-
2241	294	7	www.igniterealtime.org/projects/openfire	www.igniterealtime.org/projects/openfire	NN
2241	294	8	)	)	-RRB-
2241	294	9	,	,	,
2241	294	10	an	an	DT
2241	294	11	open	open	JJ
2241	294	12	-	-	HYPH
2241	294	13	source	source	NN
2241	294	14	IM	IM	NNP
2241	294	15	network	network	NN
2241	294	16	and	and	CC
2241	294	17	a	a	DT
2241	294	18	single	single	JJ
2241	294	19	unified	unified	JJ
2241	294	20	ap	ap	NNP
2241	294	21	...	...	.
2241	295	1	LITERATURE	LITERATURE	NNP
2241	295	2	REVIEW	REVIEW	NNP
2241	295	3	Instant	Instant	NNP
2241	295	4	Messaging	Messaging	NNP
2241	295	5	in	in	IN
2241	295	6	the	the	DT
2241	295	7	Workplace	Workplace	NNP
2241	295	8	Success	Success	NNP
2241	295	9	of	of	IN
2241	295	10	Chat	Chat	NNP
2241	295	11	Reference	Reference	NNP
2241	295	12	in	in	IN
2241	295	13	Libraries	Libraries	NNP
2241	295	14	CASE	case	NN
2241	295	15	STUDY	STUDY	NNP
2241	295	16	Meebo	Meebo	NNP
2241	295	17	Chat	Chat	NNP
2241	295	18	Reference	Reference	NNP
2241	295	19	Pilot	Pilot	NNP
2241	295	20	Selecting	Selecting	NNP
2241	295	21	Openfire	Openfire	NNP
2241	295	22	Openfire	Openfire	NNP
2241	295	23	Installation	installation	NN
2241	295	24	and	and	CC
2241	295	25	Configuration	Configuration	NNP
2241	295	26	Connecting	connect	VBG
2241	295	27	the	the	DT
2241	295	28	IM	IM	NNP
2241	295	29	Network	Network	NNP
2241	295	30	Configuring	Configuring	NNP
2241	295	31	the	the	DT
2241	295	32	Fastpath	Fastpath	NNP
2241	295	33	Plugin	Plugin	NNP
2241	295	34	for	for	IN
2241	295	35	Chat	Chat	NNP
2241	295	36	Reference	Reference	NNP
2241	295	37	Evaluation	Evaluation	NNP
2241	295	38	of	of	IN
2241	295	39	Openfire	Openfire	NNP
2241	295	40	for	for	IN
2241	295	41	Enhanced	Enhanced	NNP
2241	295	42	Chat	Chat	NNP
2241	295	43	Reference	Reference	NNP
2241	295	44	Evaluation	Evaluation	NNP
2241	295	45	of	of	IN
2241	295	46	Openfire	Openfire	NNP
2241	295	47	as	as	IN
2241	295	48	an	an	DT
2241	295	49	Internal	Internal	NNP
2241	295	50	Communication	Communication	NNP
2241	295	51	Tool	Tool	NNP
2241	295	52	CONCLUSION	conclusion	NN
2241	295	53	REFERENCES	reference	VBZ
2241	295	54	APPENDIX	APPENDIX	NNP
2241	295	55	A	a	DT
2241	295	56	Library	Library	NNP
2241	295	57	Instant	Instant	NNP
2241	295	58	Messaging	Messaging	NNP
2241	295	59	(	(	-LRB-
2241	295	60	IM	IM	NNP
2241	295	61	)	)	-RRB-
2241	295	62	Usage	Usage	NNP
2241	295	63	Survey	Survey	NNP
2241	295	64	APPENDIX	APPENDIX	NNP
2241	295	65	B	B	NNP