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NNP 9585 189 1 6 6 CD 9585 189 2 . . . 9585 190 1 Ning Ning NNP 9585 190 2 Han Han NNP 9585 190 3 and and CC 9585 190 4 Susan Susan NNP 9585 190 5 L. L. NNP 9585 190 6 Hall Hall NNP 9585 190 7 , , , 9585 190 8 “ " `` 9585 190 9 Think think VB 9585 190 10 Globally globally RB 9585 190 11 ! ! . 9585 191 1 Enhancing enhance VBG 9585 191 2 the the DT 9585 191 3 International International NNP 9585 191 4 Student Student NNP 9585 191 5 Experience Experience NNP 9585 191 6 with with IN 9585 191 7 LibGuides LibGuides NNP 9585 191 8 , , , 9585 191 9 ” " '' 9585 191 10 Journal Journal NNP 9585 191 11 of of IN 9585 191 12 Electronic Electronic NNP 9585 191 13 Resources Resources NNPS 9585 191 14 Librarianship Librarianship NNP 9585 191 15 24(2012 24(2012 CD 9585 191 16 ) ) -RRB- 9585 191 17 : : : 9585 191 18 288 288 CD 9585 191 19 - - SYM 9585 191 20 297 297 CD 9585 191 21 , , , 9585 191 22 https://dx.doi.org/10.1080/1941126X.2012.732512 https://dx.doi.org/10.1080/1941126X.2012.732512 NNS 9585 191 23 ; ; : 9585 191 24 Gabriela Gabriela NNP 9585 191 25 Castro Castro NNP 9585 191 26 Gessner Gessner NNP 9585 191 27 et et NNP 9585 191 28 al al NNP 9585 191 29 . . NNP 9585 191 30 , , , 9585 191 31 “ " `` 9585 191 32 Are be VBP 9585 191 33 you -PRON- PRP 9585 191 34 reaching reach VBG 9585 191 35 your -PRON- PRP$ 9585 191 36 audience audience NN 9585 191 37 ? ? . 9585 192 1 : : : 9585 192 2 The the DT 9585 192 3 Intersection intersection NN 9585 192 4 Between between IN 9585 192 5 LibGuide LibGuide NNP 9585 192 6 Authors Authors NNPS 9585 192 7 and and CC 9585 192 8 LibGuide LibGuide NNP 9585 192 9 Users Users NNPS 9585 192 10 , , , 9585 192 11 ” " '' 9585 192 12 Reference Reference NNP 9585 192 13 Services Services NNPS 9585 192 14 Review Review NNP 9585 192 15 43(2015 43(2015 CD 9585 192 16 ) ) -RRB- 9585 192 17 : : : 9585 192 18 491 491 CD 9585 192 19 - - SYM 9585 192 20 508 508 CD 9585 192 21 , , , 9585 192 22 http://dx.doi.org/10.1108/RSR-02-2015-0010 http://dx.doi.org/10.1108/rsr-02-2015-0010 ADD 9585 192 23 . . . 9585 193 1 7 7 LS 9585 193 2 . . . 9585 194 1 Luigina Luigina NNP 9585 194 2 Vileno Vileno NNP 9585 194 3 , , , 9585 194 4 “ " 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? ? . 9585 283 1 Chat chat UH 9585 283 2 , , , 9585 283 3 face face NN 9585 283 4 - - HYPH 9585 283 5 to to IN 9585 283 6 - - HYPH 9585 283 7 face face NN 9585 283 8 , , , 9585 283 9 and and CC 9585 283 10 phone phone NN 9585 283 11 inquiries inquiry NNS 9585 283 12 should should MD 9585 283 13 be be VB 9585 283 14 responded respond VBN 9585 283 15 to to IN 9585 283 16 as as RB 9585 283 17 immediately immediately RB 9585 283 18 as as IN 9585 283 19 possible possible JJ 9585 283 20 . . . 9585 284 1 Tickets ticket NNS 9585 284 2 should should MD 9585 284 3 be be VB 9585 284 4 responded respond VBN 9585 284 5 to to IN 9585 284 6 within within IN 9585 284 7 a a DT 9585 284 8 business business NN 9585 284 9 day day NN 9585 284 10 . . . 9585 285 1 WHO who WP 9585 285 2 CAN CAN MD 9585 285 3 I -PRON- PRP 9585 285 4 CONTACT contact VBP 9585 285 5 FOR for IN 9585 285 6 HELP help NN 9585 285 7 AND and CC 9585 285 8 TROUBLESHOOTING TROUBLESHOOTING NNP 9585 285 9 ? ? . 9585 286 1 If if IN 9585 286 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question NN 9585 287 11 there there RB 9585 287 12 , , , 9585 287 13 feel feel VB 9585 287 14 free free JJ 9585 287 15 to to TO 9585 287 16 contact contact VB 9585 287 17 the the DT 9585 287 18 Head Head NNP 9585 287 19 of of IN 9585 287 20 Reference Reference NNP 9585 287 21 and and CC 9585 287 22 Instruction Instruction NNP 9585 287 23 , , , 9585 287 24 who who WP 9585 287 25 will will MD 9585 287 26 work work VB 9585 287 27 to to TO 9585 287 28 resolve resolve VB 9585 287 29 the the DT 9585 287 30 problem problem NN 9585 287 31 with with IN 9585 287 32 you -PRON- PRP 9585 287 33 . . . 9585 288 1 GUIDELINES guideline NNS 9585 288 2 FOR for IN 9585 288 3 RESPONDING respond VBG 9585 288 4 TO to IN 9585 288 5 LIBANSWERS LIBANSWERS NNP 9585 288 6 TICKETS tickets NN 9585 288 7 * * NFP 9585 288 8 : : : 9585 288 9 ● ● NFP 9585 288 10 Keep keep VB 9585 288 11 in in IN 9585 288 12 mind mind NN 9585 288 13 that that IN 9585 288 14 when when WRB 9585 288 15 you -PRON- PRP 9585 288 16 are be VBP 9585 288 17 responding respond VBG 9585 288 18 to to IN 9585 288 19 tickets ticket NNS 9585 288 20 , , , 9585 288 21 you -PRON- PRP 9585 288 22 are be VBP 9585 288 23 a a DT 9585 288 24 jack jack NN 9585 288 25 of of IN 9585 288 26 all all DT 9585 288 27 trades trade NNS 9585 288 28 . . . 9585 289 1 That that DT 9585 289 2 means mean VBZ 9585 289 3 even even RB 9585 289 4 if if IN 9585 289 5 the the DT 9585 289 6 question question NN 9585 289 7 is be VBZ 9585 289 8 outside outside RB 9585 289 9 of of IN 9585 289 10 your -PRON- PRP$ 9585 289 11 subject subject JJ 9585 289 12 area area NN 9585 289 13 , , , 9585 289 14 you -PRON- PRP 9585 289 15 should should MD 9585 289 16 do do VB 9585 289 17 your -PRON- PRP$ 9585 289 18 best good JJS 9585 289 19 to to TO 9585 289 20 provide provide VB 9585 289 21 the the DT 9585 289 22 user user NN 9585 289 23 information information NN 9585 289 24 that that WDT 9585 289 25 will will MD 9585 289 26 get get VB 9585 289 27 them -PRON- PRP 9585 289 28 started start VBN 9585 289 29 . . . 9585 290 1 In in IN 9585 290 2 that that DT 9585 290 3 email email NN 9585 290 4 you -PRON- PRP 9585 290 5 may may MD 9585 290 6 also also RB 9585 290 7 suggest suggest VB 9585 290 8 that that IN 9585 290 9 the the DT 9585 290 10 user user NN 9585 290 11 contact contact VB 9585 290 12 the the DT 9585 290 13 subject subject JJ 9585 290 14 specialist specialist NN 9585 290 15 . . . 9585 291 1 ● ● NFP 9585 291 2 Respond Respond NNP 9585 291 3 to to IN 9585 291 4 LibAnswers LibAnswers NNP 9585 291 5 tickets ticket NNS 9585 291 6 in in IN 9585 291 7 the the DT 9585 291 8 same same JJ 9585 291 9 way way NN 9585 291 10 you -PRON- PRP 9585 291 11 would would MD 9585 291 12 respond respond VB 9585 291 13 to to IN 9585 291 14 an an DT 9585 291 15 email email NN 9585 291 16 inquiry inquiry NN 9585 291 17 from from IN 9585 291 18 a a DT 9585 291 19 user user NN 9585 291 20 . . . 9585 292 1 ● ● NFP 9585 292 2 If if IN 9585 292 3 you -PRON- PRP 9585 292 4 provide provide VBP 9585 292 5 a a DT 9585 292 6 factual factual JJ 9585 292 7 response response NN 9585 292 8 , , , 9585 292 9 be be VB 9585 292 10 sure sure JJ 9585 292 11 to to TO 9585 292 12 include include VB 9585 292 13 the the DT 9585 292 14 source source NN 9585 292 15 from from IN 9585 292 16 which which WDT 9585 292 17 that that DT 9585 292 18 information information NN 9585 292 19 came come VBD 9585 292 20 . . . 9585 293 1 GUIDELINES guideline NNS 9585 293 2 FOR for IN 9585 293 3 CREATING creating NN 9585 293 4 / / SYM 9585 293 5 MAINTAINING MAINTAINING NNP 9585 293 6 FAQS faqs NN 9585 293 7 * * NFP 9585 293 8 : : : 9585 293 9 ● ● . 9585 293 10 The the DT 9585 293 11 FAQ FAQ NNP 9585 293 12 database database NN 9585 293 13 is be VBZ 9585 293 14 a a DT 9585 293 15 public public NN 9585 293 16 - - HYPH 9585 293 17 facing face VBG 9585 293 18 , , , 9585 293 19 searchable searchable JJ 9585 293 20 collection collection NN 9585 293 21 of of IN 9585 293 22 questions question NNS 9585 293 23 and and CC 9585 293 24 answers answer NNS 9585 293 25 . . . 9585 294 1 The the DT 9585 294 2 intent intent NN 9585 294 3 is be VBZ 9585 294 4 to to TO 9585 294 5 empower empower VB 9585 294 6 our -PRON- PRP$ 9585 294 7 users user NNS 9585 294 8 to to TO 9585 294 9 find find VB 9585 294 10 their -PRON- PRP$ 9585 294 11 answers answer NNS 9585 294 12 . . . 9585 295 1 Any any DT 9585 295 2 question question NN 9585 295 3 that that WDT 9585 295 4 might may MD 9585 295 5 be be VB 9585 295 6 considered consider VBN 9585 295 7 a a DT 9585 295 8 frequently frequently RB 9585 295 9 asked ask VBN 9585 295 10 question question NN 9585 295 11 should should MD 9585 295 12 be be VB 9585 295 13 included include VBN 9585 295 14 in in IN 9585 295 15 the the DT 9585 295 16 FAQ FAQ NNP 9585 295 17 . . . 9585 296 1 This this DT 9585 296 2 might may MD 9585 296 3 include include VB 9585 296 4 questions question NNS 9585 296 5 about about IN 9585 296 6 the the DT 9585 296 7 library library NN 9585 296 8 , , , 9585 296 9 the the DT 9585 296 10 collections collection NNS 9585 296 11 , , , 9585 296 12 how how WRB 9585 296 13 to to TO 9585 296 14 find find VB 9585 296 15 specific specific JJ 9585 296 16 types type NNS 9585 296 17 of of IN 9585 296 18 information information NN 9585 296 19 , , , 9585 296 20 how how WRB 9585 296 21 to to TO 9585 296 22 start start VB 9585 296 23 research research NN 9585 296 24 on on IN 9585 296 25 specific specific JJ 9585 296 26 and and CC 9585 296 27 recurring recur VBG 9585 296 28 assignments assignment NNS 9585 296 29 etc etc FW 9585 296 30 . . . 9585 297 1 ● ● NFP 9585 297 2 When when WRB 9585 297 3 creating create VBG 9585 297 4 an an DT 9585 297 5 FAQ FAQ NNP 9585 297 6 from from IN 9585 297 7 a a DT 9585 297 8 ticket ticket NN 9585 297 9 , , , 9585 297 10 remember remember VB 9585 297 11 that that IN 9585 297 12 you -PRON- PRP 9585 297 13 can can MD 9585 297 14 edit edit VB 9585 297 15 the the DT 9585 297 16 question question NN 9585 297 17 . . . 9585 298 1 Do do VB 9585 298 2 your -PRON- PRP$ 9585 298 3 best good JJS 9585 298 4 to to TO 9585 298 5 format format VB 9585 298 6 the the DT 9585 298 7 question question NN 9585 298 8 in in IN 9585 298 9 a a DT 9585 298 10 way way NN 9585 298 11 that that WDT 9585 298 12 would would MD 9585 298 13 be be VB 9585 298 14 applicable applicable JJ 9585 298 15 and and CC 9585 298 16 relevant relevant JJ 9585 298 17 to to IN 9585 298 18 the the DT 9585 298 19 most most JJS 9585 298 20 users user NNS 9585 298 21 . . . 9585 299 1 ● ● NFP 9585 299 2 When when WRB 9585 299 3 creating create VBG 9585 299 4 an an DT 9585 299 5 FAQ FAQ NNP 9585 299 6 from from IN 9585 299 7 a a DT 9585 299 8 response response NN 9585 299 9 you -PRON- PRP 9585 299 10 ’ve have VB 9585 299 11 already already RB 9585 299 12 written write VBN 9585 299 13 , , , 9585 299 14 be be VB 9585 299 15 sure sure JJ 9585 299 16 to to TO 9585 299 17 edit edit VB 9585 299 18 out out RP 9585 299 19 any any DT 9585 299 20 personally personally RB 9585 299 21 identifiable identifiable JJ 9585 299 22 information information NN 9585 299 23 ( ( -LRB- 9585 299 24 PII PII NNP 9585 299 25 ) ) -RRB- 9585 299 26 about about IN 9585 299 27 the the DT 9585 299 28 person person NN 9585 299 29 who who WP 9585 299 30 initially initially RB 9585 299 31 asked ask VBD 9585 299 32 the the DT 9585 299 33 question question NN 9585 299 34 . . . 9585 300 1 Be be VB 9585 300 2 sure sure JJ 9585 300 3 to to TO 9585 300 4 check check VB 9585 300 5 the the DT 9585 300 6 question question NN 9585 300 7 and and CC 9585 300 8 response response NN 9585 300 9 for for IN 9585 300 10 any any DT 9585 300 11 PII PII NNP 9585 300 12 . . . 9585 301 1 UP up RB 9585 301 2 AGAINST against IN 9585 301 3 THE the DT 9585 301 4 CLOCK CLOCK NNP 9585 301 5 : : : 9585 301 6 MIGRATING migrate VBG 9585 301 7 TO to IN 9585 301 8 LIBGUIDES LIBGUIDES NNP 9585 301 9 V2 v2 NN 9585 301 10 ON on IN 9585 301 11 A a DT 9585 301 12 TIGHT tight JJ 9585 301 13 TIMELINE TIMELINE NNS 9585 301 14 | | VBD 9585 301 15 BULJUNG buljung RB 9585 301 16 AND and CC 9585 301 17 JOHNSON JOHNSON NNP 9585 301 18 https://doi.org/10.6017/ital.v36i2.9585 https://doi.org/10.6017/ital.v36i2.9585 NNP 9585 301 19 86 86 CD 9585 301 20 ● ● . 9585 301 21 If if IN 9585 301 22 you -PRON- PRP 9585 301 23 want want VBP 9585 301 24 to to TO 9585 301 25 modify modify VB 9585 301 26 an an DT 9585 301 27 FAQ FAQ NNP 9585 301 28 : : : 9585 301 29 If if IN 9585 301 30 a a DT 9585 301 31 member member NN 9585 301 32 of of IN 9585 301 33 the the DT 9585 301 34 staff staff NN 9585 301 35 notices notice VBZ 9585 301 36 incomplete incomplete JJ 9585 301 37 or or CC 9585 301 38 incorrect incorrect JJ 9585 301 39 information information NN 9585 301 40 in in IN 9585 301 41 an an DT 9585 301 42 FAQ FAQ NNP 9585 301 43 response response NN 9585 301 44 , , , 9585 301 45 he -PRON- PRP 9585 301 46 / / CC 9585 301 47 she -PRON- PRP 9585 301 48 should should MD 9585 301 49 use use VB 9585 301 50 professional professional JJ 9585 301 51 judgement judgement NN 9585 301 52 in in IN 9585 301 53 deciding decide VBG 9585 301 54 how how WRB 9585 301 55 to to TO 9585 301 56 handle handle VB 9585 301 57 the the DT 9585 301 58 situation situation NN 9585 301 59 . . . 9585 302 1 If if IN 9585 302 2 it -PRON- PRP 9585 302 3 ’s ’ VBZ 9585 302 4 an an DT 9585 302 5 error error NN 9585 302 6 that that WDT 9585 302 7 may may MD 9585 302 8 have have VB 9585 302 9 been be VBN 9585 302 10 caused cause VBN 9585 302 11 by by IN 9585 302 12 a a DT 9585 302 13 typo typo NN 9585 302 14 , , , 9585 302 15 he -PRON- PRP 9585 302 16 / / CC 9585 302 17 she -PRON- PRP 9585 302 18 may may MD 9585 302 19 choose choose VB 9585 302 20 to to TO 9585 302 21 edit edit VB 9585 302 22 the the DT 9585 302 23 response response NN 9585 302 24 immediately immediately RB 9585 302 25 . . . 9585 303 1 However however RB 9585 303 2 , , , 9585 303 3 if if IN 9585 303 4 the the DT 9585 303 5 edit edit NN 9585 303 6 impacts impact VBZ 9585 303 7 the the DT 9585 303 8 substantive substantive JJ 9585 303 9 content content NN 9585 303 10 of of IN 9585 303 11 the the DT 9585 303 12 response response NN 9585 303 13 , , , 9585 303 14 he -PRON- PRP 9585 303 15 / / CC 9585 303 16 she -PRON- PRP 9585 303 17 may may MD 9585 303 18 choose choose VB 9585 303 19 to to TO 9585 303 20 consult consult VB 9585 303 21 with with IN 9585 303 22 the the DT 9585 303 23 librarian librarian NN 9585 303 24 who who WP 9585 303 25 initially initially RB 9585 303 26 wrote write VBD 9585 303 27 the the DT 9585 303 28 response response NN 9585 303 29 . . . 9585 304 1 GUIDELINES guideline NNS 9585 304 2 FOR for IN 9585 304 3 LIBCHAT libchat NN 9585 304 4 * * NFP 9585 304 5 : : : 9585 304 6 ● ● NFP 9585 304 7 If if IN 9585 304 8 you -PRON- PRP 9585 304 9 refer refer VBP 9585 304 10 a a DT 9585 304 11 question question NN 9585 304 12 , , , 9585 304 13 alert alert VB 9585 304 14 the the DT 9585 304 15 librarian librarian NN 9585 304 16 to to TO 9585 304 17 whom whom WP 9585 304 18 the the DT 9585 304 19 user user NN 9585 304 20 is be VBZ 9585 304 21 being be VBG 9585 304 22 referred refer VBN 9585 304 23 . . . 9585 305 1 ● ● NFP 9585 305 2 Remember remember VB 9585 305 3 the the DT 9585 305 4 person person NN 9585 305 5 you -PRON- PRP 9585 305 6 ’re be VBZ 9585 305 7 chatting chat VBG 9585 305 8 with with IN 9585 305 9 ca can MD 9585 305 10 n’t not RB 9585 305 11 see see VB 9585 305 12 you -PRON- PRP 9585 305 13 so so RB 9585 305 14 if if IN 9585 305 15 you -PRON- PRP 9585 305 16 leave leave VBP 9585 305 17 ( ( -LRB- 9585 305 18 to to TO 9585 305 19 conduct conduct VB 9585 305 20 a a DT 9585 305 21 search search NN 9585 305 22 , , , 9585 305 23 to to TO 9585 305 24 check check VB 9585 305 25 a a DT 9585 305 26 book book NN 9585 305 27 , , , 9585 305 28 to to TO 9585 305 29 help help VB 9585 305 30 someone someone NN 9585 305 31 else else RB 9585 305 32 etc etc FW 9585 305 33 . . . 9585 305 34 ) ) -RRB- 9585 306 1 let let VB 9585 306 2 them -PRON- PRP 9585 306 3 know know VB 9585 306 4 you -PRON- PRP 9585 306 5 ’ll will MD 9585 306 6 be be VB 9585 306 7 right right RB 9585 306 8 back back RB 9585 306 9 . . . 9585 307 1 ● ● NFP 9585 307 2 Sometimes sometimes RB 9585 307 3 chat chat VB 9585 307 4 questions question NNS 9585 307 5 can can MD 9585 307 6 seem seem VB 9585 307 7 rushed rush VBN 9585 307 8 , , , 9585 307 9 so so IN 9585 307 10 it -PRON- PRP 9585 307 11 may may MD 9585 307 12 be be VB 9585 307 13 tempting tempting JJ 9585 307 14 to to TO 9585 307 15 answer answer VB 9585 307 16 the the DT 9585 307 17 initial initial JJ 9585 307 18 question question NN 9585 307 19 . . . 9585 308 1 Remember remember VB 9585 308 2 , , , 9585 308 3 like like IN 9585 308 4 face face NN 9585 308 5 - - HYPH 9585 308 6 to to IN 9585 308 7 - - HYPH 9585 308 8 face face NN 9585 308 9 interactions interaction NNS 9585 308 10 , , , 9585 308 11 clarifying clarify VBG 9585 308 12 queries query NNS 9585 308 13 save save VBP 9585 308 14 time time NN 9585 308 15 for for IN 9585 308 16 the the DT 9585 308 17 user user NN 9585 308 18 and and CC 9585 308 19 the the DT 9585 308 20 librarian librarian NN 9585 308 21 , , , 9585 308 22 allowing allow VBG 9585 308 23 for for IN 9585 308 24 the the DT 9585 308 25 provision provision NN 9585 308 26 of of IN 9585 308 27 more more RBR 9585 308 28 accurate accurate JJ 9585 308 29 and and CC 9585 308 30 efficient efficient JJ 9585 308 31 answers answer NNS 9585 308 32 . . . 9585 309 1 ● ● NFP 9585 309 2 When when WRB 9585 309 3 providing provide VBG 9585 309 4 responses response NNS 9585 309 5 , , , 9585 309 6 remember remember VB 9585 309 7 that that IN 9585 309 8 as as IN 9585 309 9 an an DT 9585 309 10 academic academic JJ 9585 309 11 library library NN 9585 309 12 , , , 9585 309 13 our -PRON- PRP$ 9585 309 14 mission mission NN 9585 309 15 is be VBZ 9585 309 16 to to TO 9585 309 17 provide provide VB 9585 309 18 the the DT 9585 309 19 information information NN 9585 309 20 needed need VBN 9585 309 21 and and CC 9585 309 22 to to TO 9585 309 23 instruct instruct VB 9585 309 24 our -PRON- PRP$ 9585 309 25 users user NNS 9585 309 26 so so IN 9585 309 27 they -PRON- PRP 9585 309 28 may may MD 9585 309 29 become become VB 9585 309 30 self self NN 9585 309 31 - - HYPH 9585 309 32 reliant reliant JJ 9585 309 33 ; ; : 9585 309 34 Chat Chat NNP 9585 309 35 challenges challenge VBZ 9585 309 36 us -PRON- PRP 9585 309 37 to to TO 9585 309 38 balance balance VB 9585 309 39 providing provide VBG 9585 309 40 answers answer NNS 9585 309 41 and and CC 9585 309 42 instruction instruction NN 9585 309 43 . . . 9585 310 1 Do do VB 9585 310 2 your -PRON- PRP$ 9585 310 3 best good JJS 9585 310 4 to to TO 9585 310 5 find find VB 9585 310 6 an an DT 9585 310 7 appropriate appropriate JJ 9585 310 8 balance balance NN 9585 310 9 . . . 9585 311 1 ● ● NFP 9585 311 2 As as IN 9585 311 3 the the DT 9585 311 4 transaction transaction NN 9585 311 5 is be VBZ 9585 311 6 ending end VBG 9585 311 7 , , , 9585 311 8 remain remain VBP 9585 311 9 courteous courteous JJ 9585 311 10 , , , 9585 311 11 check check VB 9585 311 12 that that IN 9585 311 13 all all PDT 9585 311 14 the the DT 9585 311 15 user user NN 9585 311 16 ’s ’s POS 9585 311 17 questions question NNS 9585 311 18 have have VBP 9585 311 19 been be VBN 9585 311 20 addressed address VBN 9585 311 21 , , , 9585 311 22 and and CC 9585 311 23 encourage encourage VB 9585 311 24 them -PRON- PRP 9585 311 25 to to TO 9585 311 26 use use VB 9585 311 27 the the DT 9585 311 28 service service NN 9585 311 29 again again RB 9585 311 30 . . . 9585 312 1 * * NFP 9585 312 2 Note note NN 9585 312 3 : : : 9585 312 4 These these DT 9585 312 5 Guidelines guideline NNS 9585 312 6 are be VBP 9585 312 7 drafts draft NNS 9585 312 8 and and CC 9585 312 9 will will MD 9585 312 10 evolve evolve VB 9585 312 11 as as IN 9585 312 12 the the DT 9585 312 13 staff staff NN 9585 312 14 learns learn VBZ 9585 312 15 more more JJR 9585 312 16 about about IN 9585 312 17 this this DT 9585 312 18 system system NN 9585 312 19 throughout throughout IN 9585 312 20 the the DT 9585 312 21 pilot pilot NN 9585 312 22 phase phase NN 9585 312 23 . . .