id author title date pages extension mime words sentences flesch summary cache txt work_h35ppmoemvbgdnrofwufellqvq Giuseppe Destefanis Software development: do good manners matter? 2016 35 .pdf application/pdf 13538 1481 60 We studied 22 opensource software projects developed using the Agile board of the JIRA repository. time required to fix issues and, in the majority of the analysed projects, it had a positive Keywords Social and human aspects, Politeness, Mining software repositories, Issue fixing time, To detect differences among the fixing time of polite, impolite and mixed issues, we used percentage of polite comments per month grouping issues per project. For studying the seasonality of the percentage of polite comments time series, we Groovy, JBoss) have a percentage of polite comments time series which presents seasonality, have affected validity of the results for RQ1 about lower issue fixing time for polite and politeness and attractiveness on 22 open-source software projects developed using the The more polite developers were, the less time it took to fix an issue. The more polite developers were, the less time it took to fix an issue. ./cache/work_h35ppmoemvbgdnrofwufellqvq.pdf ./txt/work_h35ppmoemvbgdnrofwufellqvq.txt