id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
cord-303204-xaio3nx6	Dami, Fabrice	Lausanne medical dispatch centre’s response to COVID-19	2020-05-13		.txt	text/plain	1143	62	59	A second non-emergency medical help-line dispatch is located in the same building, handles 800 calls per day and is staffed with registered nurses only. Figure 1 shows the number of calls received and ambulances dispatched (total and COVID-19 suspected). Inappropriate calls were reduced to between five and ten per day once State and nationwide dedicated information helplines were set from March 6th to answers general questions about COVID-19; the State's help line received 2′500 calls per day. At the same time, the non-emergency help line increased its incoming calls volume from 800 to 2′500 per day. Some lessons learned so far from COVID-19 include: a non-emergency medical dispatch and specific help lines may save your dispatch from drowning; protect your staff; have a B plan (such as deported-based dispatch); and maintain protocols for downgrading your response.	./cache/cord-303204-xaio3nx6.txt	./txt/cord-303204-xaio3nx6.txt