id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
cord-102542-1mglhh41	Jovanovi'c, Mladjan	Chatbots as conversational healthcare services	2020-11-08		.txt	text/plain	4473	279	41	This article takes a closer look at how these emerging chatbots address design aspects relevant to healthcare service provision, emphasizing the Human-AI interaction aspects and the transparency in AI automation and decision making. This paper: • identifies salient service provision archetypes that characterize the emerging roles and functions the chatbots aim to fulfill; • assesses the design choices concerning domainspecific dimensions associated with health service provision and user experience; • provides implications for theory and practice that highlight existing gaps. The archetype does not perform the diagnosis but instead support a diagnosis by either i) facilitating access to health services, such as the Pathology Lab Chatbot facilitating access to doctors and scheduling visits, ii) supporting online consultations with health professionals, such as the iCliniq that pairs up users with doctors for online consultation, and iii) providing conversational access to information regarding symptoms and diseases, such as the WebMD.	./cache/cord-102542-1mglhh41.txt	./txt/cord-102542-1mglhh41.txt