id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
cord-010461-un9pls28	Manohar, Sujal	A Three-part Quality Improvement Initiative to Increase Patient Satisfaction and Reduce Appointment Time	2020-03-09		.txt	text/plain	3192	207	53	METHODS: PediPlace introduced 3 interventions: improved patient tracking to measure timing on the electronic health record interface, elimination of script repetition between medical assistants and providers, and patient art kits. PediPlace implemented 3 interventions and measured the impact by tracking survey responses and total appointment length. PediPlace compared appointment lengths between July-December 2018 and January-June 2019, dividing the year into 2 parts before and after 2 of the QI interventions (revising MA and provider scripts and improving tracking). The clinic studied how different factors, such as patient age, patient ethnicity, provider, and time of year, impacted the total appointment length. PediPlace did not examine time spent during each part of the visit, such as "time with provider" or "time waiting for immunizations." This analysis is a potential area for future data collection because even a 5-minute difference in appointment length can alter patient perceptions of the healthcare experience.	./cache/cord-010461-un9pls28.txt	./txt/cord-010461-un9pls28.txt