id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
cord-309902-xjb99k9n	Kar, Arpan Kumar	What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”	2020-07-18		.txt	text/plain	12875	663	41	The study establishes that cost, usefulness, trust, social influence, credibility, information privacy and responsiveness factors are more important to increase the usage satisfaction of mobile payments services. 2018; Southard and Siau 2004; Hong and Tam 2006) identified that factors like assurance, confidentiality, usefulness, trust, security, customer attitude, credibility, reliability, ease of use, cost, tangibility, performance, responsiveness, social influence, and information-risk which could affect the perceived quality of services significantly based on a single service encounter and thus impact the adoption of digital services like electronic payments. The study attempted to extend and connect different theories of technology adoption with service science and service quality literature to predict the usage satisfaction of mobile payment based on user generated content surrounding a specific service encounter. Our study highlights that factors like cost, usefulness, trust, social-influence, credibility, information privacy and responsiveness drive mobile payment service experiences and affect the usage satisfaction.	./cache/cord-309902-xjb99k9n.txt	./txt/cord-309902-xjb99k9n.txt