id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
cord-344656-xx76w7c0	Sarder, MD	Logistics customer services	2020-10-16		.txt	text/plain	6682	370	49	Such approaches include building up a strategic process to provide highly valued services to the customers, on-time deliveries, ensuring trade-off between costs and services, maintaining a harmonious relationship among all supply chain partners, continuously improving customer loyalty, and customer satisfaction as well as bringing the competitive environment in the market (Fig. 8.2 ). The process includes the receipt of the order, managing the payment, picking and packing the goods, shipping the package, delivering the package, providing customer service for the end-user, and handling the possible return of the goods. Fig. 8 .3 summarizes the most important customer service elements as on-time delivery, order fill rate, product condition, and accurate documentation. Multiple factors are critical in delivering high levels of customer service and they include high rates of order fulfillment, speed and frequency of delivery, inventory visibility, on-time delivery, condition of product on delivery, and accurate documentation on PO's and bill of ladings.	./cache/cord-344656-xx76w7c0.txt	./txt/cord-344656-xx76w7c0.txt