id sid tid token lemma pos cord-333269-nntcac2k 1 1 key key JJ cord-333269-nntcac2k 1 2 : : : cord-333269-nntcac2k 1 3 cord-333269-nntcac2k cord-333269-nntcac2k VBN cord-333269-nntcac2k 1 4 authors author NNS cord-333269-nntcac2k 1 5 : : : cord-333269-nntcac2k 1 6 Retzlaff Retzlaff NNP cord-333269-nntcac2k 1 7 , , , cord-333269-nntcac2k 1 8 Kimberly Kimberly NNP cord-333269-nntcac2k 1 9 J. J. NNP cord-333269-nntcac2k 1 10 title title NN cord-333269-nntcac2k 1 11 : : : cord-333269-nntcac2k 2 1 Water water NN cord-333269-nntcac2k 2 2 Utility Utility NNP cord-333269-nntcac2k 2 3 Communications Communications NNP cord-333269-nntcac2k 2 4 Can Can MD cord-333269-nntcac2k 2 5 Build build VB cord-333269-nntcac2k 2 6 Trust Trust NNP cord-333269-nntcac2k 2 7 During during IN cord-333269-nntcac2k 2 8 the the DT cord-333269-nntcac2k 2 9 COVID‐19 COVID‐19 NNP cord-333269-nntcac2k 2 10 Pandemic Pandemic NNP cord-333269-nntcac2k 2 11 date date NN cord-333269-nntcac2k 2 12 : : : cord-333269-nntcac2k 2 13 2020 2020 CD cord-333269-nntcac2k 2 14 - - HYPH cord-333269-nntcac2k 2 15 08 08 CD cord-333269-nntcac2k 2 16 - - HYPH cord-333269-nntcac2k 2 17 04 04 CD cord-333269-nntcac2k 2 18 journal journal NN cord-333269-nntcac2k 2 19 : : : cord-333269-nntcac2k 3 1 J J NNP cord-333269-nntcac2k 3 2 Am Am NNP cord-333269-nntcac2k 3 3 Water Water NNP cord-333269-nntcac2k 3 4 Works Works NNP cord-333269-nntcac2k 3 5 Assoc Assoc NNP cord-333269-nntcac2k 3 6 DOI DOI NNP cord-333269-nntcac2k 3 7 : : : cord-333269-nntcac2k 4 1 10.1002 10.1002 CD cord-333269-nntcac2k 4 2 / / SYM cord-333269-nntcac2k 4 3 awwa.1553 awwa.1553 NNP cord-333269-nntcac2k 4 4 sha sha NNP cord-333269-nntcac2k 4 5 : : : cord-333269-nntcac2k 5 1 ea8d8254f76f715cf18213d592850443b3881341 ea8d8254f76f715cf18213d592850443b3881341 NNP cord-333269-nntcac2k 5 2 doc_id doc_id NNP cord-333269-nntcac2k 5 3 : : : cord-333269-nntcac2k 5 4 333269 333269 CD cord-333269-nntcac2k 5 5 cord_uid cord_uid FW cord-333269-nntcac2k 5 6 : : : cord-333269-nntcac2k 6 1 nntcac2k nntcac2k NNP cord-333269-nntcac2k 7 1 In in IN cord-333269-nntcac2k 7 2 April April NNP cord-333269-nntcac2k 7 3 2020 2020 CD cord-333269-nntcac2k 7 4 , , , cord-333269-nntcac2k 7 5 AWWA AWWA NNP cord-333269-nntcac2k 7 6 hosted host VBD cord-333269-nntcac2k 7 7 a a DT cord-333269-nntcac2k 7 8 webinar webinar NN cord-333269-nntcac2k 7 9 on on IN cord-333269-nntcac2k 7 10 how how WRB cord-333269-nntcac2k 7 11 utilities utility NNS cord-333269-nntcac2k 7 12 can can MD cord-333269-nntcac2k 7 13 be be VB cord-333269-nntcac2k 7 14 a a DT cord-333269-nntcac2k 7 15 trusted trust VBN cord-333269-nntcac2k 7 16 source source NN cord-333269-nntcac2k 7 17 of of IN cord-333269-nntcac2k 7 18 information information NN cord-333269-nntcac2k 7 19 during during IN cord-333269-nntcac2k 7 20 the the DT cord-333269-nntcac2k 7 21 COVID‐19 COVID‐19 NNP cord-333269-nntcac2k 7 22 pandemic pandemic NN cord-333269-nntcac2k 7 23 . . . cord-333269-nntcac2k 8 1 Following follow VBG cord-333269-nntcac2k 8 2 a a DT cord-333269-nntcac2k 8 3 communications communication NNS cord-333269-nntcac2k 8 4 plan plan NN cord-333269-nntcac2k 8 5 and and CC cord-333269-nntcac2k 8 6 using use VBG cord-333269-nntcac2k 8 7 a a DT cord-333269-nntcac2k 8 8 spokesperson spokesperson NN cord-333269-nntcac2k 8 9 , , , cord-333269-nntcac2k 8 10 water water NN cord-333269-nntcac2k 8 11 utilities utility NNS cord-333269-nntcac2k 8 12 should should MD cord-333269-nntcac2k 8 13 focus focus VB cord-333269-nntcac2k 8 14 on on IN cord-333269-nntcac2k 8 15 simple simple JJ cord-333269-nntcac2k 8 16 messages message NNS cord-333269-nntcac2k 8 17 that that WDT cord-333269-nntcac2k 8 18 use use VBP cord-333269-nntcac2k 8 19 basic basic JJ cord-333269-nntcac2k 8 20 terminology terminology NN cord-333269-nntcac2k 8 21 . . . cord-333269-nntcac2k 9 1 Utilities utility NNS cord-333269-nntcac2k 9 2 should should MD cord-333269-nntcac2k 9 3 express express VB cord-333269-nntcac2k 9 4 empathy empathy NN cord-333269-nntcac2k 9 5 , , , cord-333269-nntcac2k 9 6 focus focus VB cord-333269-nntcac2k 9 7 on on IN cord-333269-nntcac2k 9 8 facts fact NNS cord-333269-nntcac2k 9 9 , , , cord-333269-nntcac2k 9 10 and and CC cord-333269-nntcac2k 9 11 be be VB cord-333269-nntcac2k 9 12 transparent transparent JJ cord-333269-nntcac2k 9 13 to to TO cord-333269-nntcac2k 9 14 build build VB cord-333269-nntcac2k 9 15 and and CC cord-333269-nntcac2k 9 16 reinforce reinforce VB cord-333269-nntcac2k 9 17 public public JJ cord-333269-nntcac2k 9 18 trust trust NN cord-333269-nntcac2k 9 19 during during IN cord-333269-nntcac2k 9 20 a a DT cord-333269-nntcac2k 9 21 crisis crisis NN cord-333269-nntcac2k 9 22 . . . cord-333269-nntcac2k 10 1 The the DT cord-333269-nntcac2k 10 2 current current JJ cord-333269-nntcac2k 10 3 public public JJ cord-333269-nntcac2k 10 4 health health NN cord-333269-nntcac2k 10 5 emergency emergency NN cord-333269-nntcac2k 10 6 is be VBZ cord-333269-nntcac2k 10 7 different different JJ cord-333269-nntcac2k 10 8 from from IN cord-333269-nntcac2k 10 9 anything anything NN cord-333269-nntcac2k 10 10 the the DT cord-333269-nntcac2k 10 11 world world NN cord-333269-nntcac2k 10 12 has have VBZ cord-333269-nntcac2k 10 13 seen see VBN cord-333269-nntcac2k 10 14 in in IN cord-333269-nntcac2k 10 15 recent recent JJ cord-333269-nntcac2k 10 16 human human JJ cord-333269-nntcac2k 10 17 history history NN cord-333269-nntcac2k 10 18 . . . cord-333269-nntcac2k 11 1 Because because IN cord-333269-nntcac2k 11 2 the the DT cord-333269-nntcac2k 11 3 public public NN cord-333269-nntcac2k 11 4 is be VBZ cord-333269-nntcac2k 11 5 paying pay VBG cord-333269-nntcac2k 11 6 more more JJR cord-333269-nntcac2k 11 7 attention attention NN cord-333269-nntcac2k 11 8 to to IN cord-333269-nntcac2k 11 9 authoritative authoritative JJ cord-333269-nntcac2k 11 10 sources source NNS cord-333269-nntcac2k 11 11 during during IN cord-333269-nntcac2k 11 12 a a DT cord-333269-nntcac2k 11 13 crisis crisis NN cord-333269-nntcac2k 11 14 , , , cord-333269-nntcac2k 11 15 effective effective JJ cord-333269-nntcac2k 11 16 communication communication NN cord-333269-nntcac2k 11 17 is be VBZ cord-333269-nntcac2k 11 18 even even RB cord-333269-nntcac2k 11 19 more more RBR cord-333269-nntcac2k 11 20 important important JJ cord-333269-nntcac2k 11 21 than than IN cord-333269-nntcac2k 11 22 during during IN cord-333269-nntcac2k 11 23 " " `` cord-333269-nntcac2k 11 24 normal normal JJ cord-333269-nntcac2k 11 25 " " '' cord-333269-nntcac2k 11 26 life life NN cord-333269-nntcac2k 11 27 . . . cord-333269-nntcac2k 12 1 Utilities utility NNS cord-333269-nntcac2k 12 2 have have VBP cord-333269-nntcac2k 12 3 several several JJ cord-333269-nntcac2k 12 4 tools tool NNS cord-333269-nntcac2k 12 5 available available JJ cord-333269-nntcac2k 12 6 to to TO cord-333269-nntcac2k 12 7 craft craft VB cord-333269-nntcac2k 12 8 their -PRON- PRP$ cord-333269-nntcac2k 12 9 messaging messaging NN cord-333269-nntcac2k 12 10 and and CC cord-333269-nntcac2k 12 11 tailor tailor VB cord-333269-nntcac2k 12 12 it -PRON- PRP cord-333269-nntcac2k 12 13 appropriately appropriately RB cord-333269-nntcac2k 12 14 , , , cord-333269-nntcac2k 12 15 both both DT cord-333269-nntcac2k 12 16 for for IN cord-333269-nntcac2k 12 17 internal internal JJ cord-333269-nntcac2k 12 18 and and CC cord-333269-nntcac2k 12 19 external external JJ cord-333269-nntcac2k 12 20 audiences audience NNS cord-333269-nntcac2k 12 21 . . . cord-333269-nntcac2k 13 1 Honest honest JJ cord-333269-nntcac2k 13 2 , , , cord-333269-nntcac2k 13 3 frequent frequent JJ cord-333269-nntcac2k 13 4 , , , cord-333269-nntcac2k 13 5 clear clear JJ cord-333269-nntcac2k 13 6 , , , cord-333269-nntcac2k 13 7 and and CC cord-333269-nntcac2k 13 8 concise concise JJ cord-333269-nntcac2k 13 9 communication communication NN cord-333269-nntcac2k 13 10 is be VBZ cord-333269-nntcac2k 13 11 essential essential JJ cord-333269-nntcac2k 13 12 in in IN cord-333269-nntcac2k 13 13 times time NNS cord-333269-nntcac2k 13 14 of of IN cord-333269-nntcac2k 13 15 crisis crisis NN cord-333269-nntcac2k 13 16 . . . cord-333269-nntcac2k 14 1 Also also RB cord-333269-nntcac2k 14 2 important important JJ cord-333269-nntcac2k 14 3 is be VBZ cord-333269-nntcac2k 14 4 demonstrating demonstrate VBG cord-333269-nntcac2k 14 5 compassion compassion NN cord-333269-nntcac2k 14 6 , , , cord-333269-nntcac2k 14 7 because because IN cord-333269-nntcac2k 14 8 " " `` cord-333269-nntcac2k 14 9 no no DT cord-333269-nntcac2k 14 10 one one NN cord-333269-nntcac2k 14 11 will will MD cord-333269-nntcac2k 14 12 care care VB cord-333269-nntcac2k 14 13 what what WP cord-333269-nntcac2k 14 14 you -PRON- PRP cord-333269-nntcac2k 14 15 know know VBP cord-333269-nntcac2k 14 16 until until IN cord-333269-nntcac2k 14 17 they -PRON- PRP cord-333269-nntcac2k 14 18 know know VBP cord-333269-nntcac2k 14 19 that that IN cord-333269-nntcac2k 14 20 you -PRON- PRP cord-333269-nntcac2k 14 21 care care VBP cord-333269-nntcac2k 14 22 , , , cord-333269-nntcac2k 14 23 " " '' cord-333269-nntcac2k 14 24 Villegas Villegas NNP cord-333269-nntcac2k 14 25 said say VBD cord-333269-nntcac2k 14 26 . . . cord-333269-nntcac2k 15 1 To to TO cord-333269-nntcac2k 15 2 craft craft VB cord-333269-nntcac2k 15 3 a a DT cord-333269-nntcac2k 15 4 caring caring JJ cord-333269-nntcac2k 15 5 message message NN cord-333269-nntcac2k 15 6 , , , cord-333269-nntcac2k 15 7 one one CD cord-333269-nntcac2k 15 8 helpful helpful JJ cord-333269-nntcac2k 15 9 tool tool NN cord-333269-nntcac2k 15 10 is be VBZ cord-333269-nntcac2k 15 11 the the DT cord-333269-nntcac2k 15 12 CAP cap NN cord-333269-nntcac2k 15 13 rule rule NN cord-333269-nntcac2k 15 14 ( ( -LRB- cord-333269-nntcac2k 15 15 Figure figure NN cord-333269-nntcac2k 15 16 1 1 CD cord-333269-nntcac2k 15 17 ) ) -RRB- cord-333269-nntcac2k 15 18 , , , cord-333269-nntcac2k 15 19 which which WDT cord-333269-nntcac2k 15 20 can can MD cord-333269-nntcac2k 15 21 assist assist VB cord-333269-nntcac2k 15 22 utilities utility NNS cord-333269-nntcac2k 15 23 by by IN cord-333269-nntcac2k 15 24 focusing focus VBG cord-333269-nntcac2k 15 25 on on IN cord-333269-nntcac2k 15 26 three three CD cord-333269-nntcac2k 15 27 main main JJ cord-333269-nntcac2k 15 28 elements element NNS cord-333269-nntcac2k 15 29 of of IN cord-333269-nntcac2k 15 30 communication communication NN cord-333269-nntcac2k 15 31 : : : cord-333269-nntcac2k 15 32 • • NNP cord-333269-nntcac2k 16 1 A a DT cord-333269-nntcac2k 16 2 caring caring JJ cord-333269-nntcac2k 16 3 message message NN cord-333269-nntcac2k 16 4 - - HYPH cord-333269-nntcac2k 16 5 demonstrate demonstrate VB cord-333269-nntcac2k 16 6 empathy empathy NN cord-333269-nntcac2k 16 7 and and CC cord-333269-nntcac2k 16 8 shared share VBN cord-333269-nntcac2k 16 9 concern concern NN cord-333269-nntcac2k 16 10 ( ( -LRB- cord-333269-nntcac2k 16 11 e.g. e.g. RB cord-333269-nntcac2k 16 12 , , , cord-333269-nntcac2k 16 13 I -PRON- PRP cord-333269-nntcac2k 16 14 understand understand VBP cord-333269-nntcac2k 16 15 your -PRON- PRP$ cord-333269-nntcac2k 16 16 concern concern NN cord-333269-nntcac2k 17 1 ; ; : cord-333269-nntcac2k 17 2 I -PRON- PRP cord-333269-nntcac2k 17 3 'm be VBP cord-333269-nntcac2k 17 4 concerned concerned JJ cord-333269-nntcac2k 17 5 about about IN cord-333269-nntcac2k 17 6 this this DT cord-333269-nntcac2k 17 7 , , , cord-333269-nntcac2k 17 8 too too RB cord-333269-nntcac2k 17 9 ) ) -RRB- cord-333269-nntcac2k 17 10 . . . cord-333269-nntcac2k 18 1 • • NNP cord-333269-nntcac2k 19 1 An an DT cord-333269-nntcac2k 19 2 action action NN cord-333269-nntcac2k 19 3 message message NN cord-333269-nntcac2k 19 4 - - : cord-333269-nntcac2k 19 5 explain explain VB cord-333269-nntcac2k 19 6 what what WP cord-333269-nntcac2k 19 7 actions action NNS cord-333269-nntcac2k 19 8 have have VBP cord-333269-nntcac2k 19 9 been be VBN cord-333269-nntcac2k 19 10 or or CC cord-333269-nntcac2k 19 11 will will MD cord-333269-nntcac2k 19 12 be be VB cord-333269-nntcac2k 19 13 taken take VBN cord-333269-nntcac2k 19 14 to to TO cord-333269-nntcac2k 19 15 address address VB cord-333269-nntcac2k 19 16 the the DT cord-333269-nntcac2k 19 17 problem problem NN cord-333269-nntcac2k 20 1 ( ( -LRB- cord-333269-nntcac2k 20 2 e.g. e.g. RB cord-333269-nntcac2k 20 3 , , , cord-333269-nntcac2k 20 4 tap tap NN cord-333269-nntcac2k 20 5 water water NN cord-333269-nntcac2k 20 6 is be VBZ cord-333269-nntcac2k 20 7 safe safe JJ cord-333269-nntcac2k 20 8 ; ; : cord-333269-nntcac2k 20 9 disinfection disinfection NN cord-333269-nntcac2k 20 10 kills kill VBZ cord-333269-nntcac2k 20 11 viruses virus NNS cord-333269-nntcac2k 20 12 , , , cord-333269-nntcac2k 20 13 including include VBG cord-333269-nntcac2k 20 14 the the DT cord-333269-nntcac2k 20 15 coronavirus coronavirus NN cord-333269-nntcac2k 20 16 ) ) -RRB- cord-333269-nntcac2k 20 17 . . . cord-333269-nntcac2k 21 1 • • NNP cord-333269-nntcac2k 22 1 A a DT cord-333269-nntcac2k 22 2 perspective perspective NN cord-333269-nntcac2k 22 3 message message NN cord-333269-nntcac2k 22 4 - - HYPH cord-333269-nntcac2k 22 5 put put VBN cord-333269-nntcac2k 22 6 the the DT cord-333269-nntcac2k 22 7 issue issue NN cord-333269-nntcac2k 22 8 into into IN cord-333269-nntcac2k 22 9 context context NN cord-333269-nntcac2k 22 10 ( ( -LRB- cord-333269-nntcac2k 22 11 e.g. e.g. RB cord-333269-nntcac2k 22 12 , , , cord-333269-nntcac2k 22 13 the the DT cord-333269-nntcac2k 22 14 United United NNP cord-333269-nntcac2k 22 15 States States NNP cord-333269-nntcac2k 22 16 has have VBZ cord-333269-nntcac2k 22 17 some some DT cord-333269-nntcac2k 22 18 of of IN cord-333269-nntcac2k 22 19 the the DT cord-333269-nntcac2k 22 20 highest high JJS cord-333269-nntcac2k 22 21 standards standard NNS cord-333269-nntcac2k 22 22 for for IN cord-333269-nntcac2k 22 23 tap tap NN cord-333269-nntcac2k 22 24 water water NN cord-333269-nntcac2k 22 25 in in IN cord-333269-nntcac2k 22 26 the the DT cord-333269-nntcac2k 22 27 world world NN cord-333269-nntcac2k 22 28 , , , cord-333269-nntcac2k 22 29 and and CC cord-333269-nntcac2k 22 30 we -PRON- PRP cord-333269-nntcac2k 22 31 consistently consistently RB cord-333269-nntcac2k 22 32 meet meet VBP cord-333269-nntcac2k 22 33 those those DT cord-333269-nntcac2k 22 34 standards standard NNS cord-333269-nntcac2k 22 35 ) ) -RRB- cord-333269-nntcac2k 22 36 . . . cord-333269-nntcac2k 23 1 Even even RB cord-333269-nntcac2k 23 2 when when WRB cord-333269-nntcac2k 23 3 a a DT cord-333269-nntcac2k 23 4 message message NN cord-333269-nntcac2k 23 5 shows show VBZ cord-333269-nntcac2k 23 6 caring care VBG cord-333269-nntcac2k 23 7 , , , cord-333269-nntcac2k 23 8 in in IN cord-333269-nntcac2k 23 9 times time NNS cord-333269-nntcac2k 23 10 of of IN cord-333269-nntcac2k 23 11 stress stress NN cord-333269-nntcac2k 23 12 , , , cord-333269-nntcac2k 23 13 people people NNS cord-333269-nntcac2k 23 14 are be VBP cord-333269-nntcac2k 23 15 less less RBR cord-333269-nntcac2k 23 16 able able JJ cord-333269-nntcac2k 23 17 to to TO cord-333269-nntcac2k 23 18 absorb absorb VB cord-333269-nntcac2k 23 19 The the DT cord-333269-nntcac2k 23 20 CAP cap NN cord-333269-nntcac2k 23 21 Rule Rule NNP cord-333269-nntcac2k 23 22 for for IN cord-333269-nntcac2k 23 23 Compassionate compassionate JJ cord-333269-nntcac2k 23 24 Messaging Messaging NNP cord-333269-nntcac2k 23 25 Figure figure NN cord-333269-nntcac2k 23 26 1 1 CD cord-333269-nntcac2k 23 27 Courtesy courtesy NN cord-333269-nntcac2k 23 28 of of IN cord-333269-nntcac2k 23 29 the the DT cord-333269-nntcac2k 23 30 Center Center NNP cord-333269-nntcac2k 23 31 for for IN cord-333269-nntcac2k 23 32 Risk Risk NNP cord-333269-nntcac2k 23 33 Communication Communication NNP cord-333269-nntcac2k 23 34 ; ; , cord-333269-nntcac2k 23 35 adapted adapt VBN cord-333269-nntcac2k 23 36 with with IN cord-333269-nntcac2k 23 37 permission permission NN cord-333269-nntcac2k 23 38 C C NNP cord-333269-nntcac2k 23 39 Caring Caring NNP cord-333269-nntcac2k 23 40 Message message NN cord-333269-nntcac2k 23 41 : : : cord-333269-nntcac2k 23 42 Provide provide VB cord-333269-nntcac2k 23 43 a a DT cord-333269-nntcac2k 23 44 message message NN cord-333269-nntcac2k 23 45 indicating indicate VBG cord-333269-nntcac2k 23 46 concern concern NN cord-333269-nntcac2k 23 47 , , , cord-333269-nntcac2k 23 48 empathy empathy NN cord-333269-nntcac2k 23 49 , , , cord-333269-nntcac2k 23 50 or or CC cord-333269-nntcac2k 23 51 compassion compassion NN cord-333269-nntcac2k 23 52 . . . cord-333269-nntcac2k 24 1 The the DT cord-333269-nntcac2k 24 2 message message NN cord-333269-nntcac2k 24 3 should should MD cord-333269-nntcac2k 24 4 communicate communicate VB cord-333269-nntcac2k 24 5 the the DT cord-333269-nntcac2k 24 6 seriousness seriousness NN cord-333269-nntcac2k 24 7 of of IN cord-333269-nntcac2k 24 8 the the DT cord-333269-nntcac2k 24 9 situation situation NN cord-333269-nntcac2k 24 10 . . . cord-333269-nntcac2k 25 1 State state NN cord-333269-nntcac2k 25 2 actions action NNS cord-333269-nntcac2k 25 3 you -PRON- PRP cord-333269-nntcac2k 25 4 have have VBP cord-333269-nntcac2k 25 5 taken take VBN cord-333269-nntcac2k 25 6 , , , cord-333269-nntcac2k 25 7 are be VBP cord-333269-nntcac2k 25 8 taking take VBG cord-333269-nntcac2k 25 9 , , , cord-333269-nntcac2k 25 10 or or CC cord-333269-nntcac2k 25 11 will will MD cord-333269-nntcac2k 25 12 take take VB cord-333269-nntcac2k 25 13 to to TO cord-333269-nntcac2k 25 14 address address VB cord-333269-nntcac2k 25 15 the the DT cord-333269-nntcac2k 25 16 issue issue NN cord-333269-nntcac2k 25 17 or or CC cord-333269-nntcac2k 25 18 problem problem NN cord-333269-nntcac2k 25 19 . . . cord-333269-nntcac2k 26 1 For for IN cord-333269-nntcac2k 26 2 example example NN cord-333269-nntcac2k 26 3 , , , cord-333269-nntcac2k 26 4 the the DT cord-333269-nntcac2k 26 5 message message NN cord-333269-nntcac2k 26 6 might may MD cord-333269-nntcac2k 26 7 indicate indicate VB cord-333269-nntcac2k 26 8 you -PRON- PRP cord-333269-nntcac2k 26 9 are be VBP cord-333269-nntcac2k 26 10 cooperating cooperate VBG cord-333269-nntcac2k 26 11 with with IN cord-333269-nntcac2k 26 12 other other JJ cord-333269-nntcac2k 26 13 organizations organization NNS cord-333269-nntcac2k 26 14 or or CC cord-333269-nntcac2k 26 15 investigating investigate VBG cord-333269-nntcac2k 26 16 the the DT cord-333269-nntcac2k 26 17 situation situation NN cord-333269-nntcac2k 26 18 . . . cord-333269-nntcac2k 27 1 complicated complicated JJ cord-333269-nntcac2k 27 2 messages message NNS cord-333269-nntcac2k 27 3 , , , cord-333269-nntcac2k 27 4 so so RB cord-333269-nntcac2k 27 5 it -PRON- PRP cord-333269-nntcac2k 27 6 's be VBZ cord-333269-nntcac2k 27 7 important important JJ cord-333269-nntcac2k 27 8 to to TO cord-333269-nntcac2k 27 9 use use VB cord-333269-nntcac2k 27 10 concise concise JJ cord-333269-nntcac2k 27 11 and and CC cord-333269-nntcac2k 27 12 simple simple JJ cord-333269-nntcac2k 27 13 language language NN cord-333269-nntcac2k 27 14 . . . cord-333269-nntcac2k 28 1 To to TO cord-333269-nntcac2k 28 2 achieve achieve VB cord-333269-nntcac2k 28 3 this this DT cord-333269-nntcac2k 28 4 , , , cord-333269-nntcac2k 28 5 follow follow VB cord-333269-nntcac2k 28 6 the the DT cord-333269-nntcac2k 28 7 27 27 CD cord-333269-nntcac2k 28 8 - - SYM cord-333269-nntcac2k 28 9 9 9 CD cord-333269-nntcac2k 28 10 - - SYM cord-333269-nntcac2k 28 11 3 3 CD cord-333269-nntcac2k 28 12 rule rule NN cord-333269-nntcac2k 28 13 ( ( -LRB- cord-333269-nntcac2k 28 14 Figure figure NN cord-333269-nntcac2k 28 15 2 2 CD cord-333269-nntcac2k 28 16 ): ): NN cord-333269-nntcac2k 28 17 use use VBP cord-333269-nntcac2k 28 18 no no DT cord-333269-nntcac2k 28 19 more more JJR cord-333269-nntcac2k 28 20 than than IN cord-333269-nntcac2k 28 21 27 27 CD cord-333269-nntcac2k 28 22 words word NNS cord-333269-nntcac2k 28 23 that that WDT cord-333269-nntcac2k 28 24 take take VBP cord-333269-nntcac2k 28 25 9 9 CD cord-333269-nntcac2k 28 26 seconds second NNS cord-333269-nntcac2k 28 27 to to TO cord-333269-nntcac2k 28 28 say say VB cord-333269-nntcac2k 28 29 with with IN cord-333269-nntcac2k 28 30 3 3 CD cord-333269-nntcac2k 28 31 pieces piece NNS cord-333269-nntcac2k 28 32 of of IN cord-333269-nntcac2k 28 33 information information NN cord-333269-nntcac2k 28 34 . . . cord-333269-nntcac2k 29 1 This this DT cord-333269-nntcac2k 29 2 messaging messaging NN cord-333269-nntcac2k 29 3 format format NN cord-333269-nntcac2k 29 4 is be VBZ cord-333269-nntcac2k 29 5 particularly particularly RB cord-333269-nntcac2k 29 6 good good JJ cord-333269-nntcac2k 29 7 for for IN cord-333269-nntcac2k 29 8 communicating communicate VBG cord-333269-nntcac2k 29 9 face face NN cord-333269-nntcac2k 29 10 to to IN cord-333269-nntcac2k 29 11 face face NN cord-333269-nntcac2k 29 12 , , , cord-333269-nntcac2k 29 13 on on IN cord-333269-nntcac2k 29 14 the the DT cord-333269-nntcac2k 29 15 phone phone NN cord-333269-nntcac2k 29 16 , , , cord-333269-nntcac2k 29 17 by by IN cord-333269-nntcac2k 29 18 social social JJ cord-333269-nntcac2k 29 19 media medium NNS cord-333269-nntcac2k 29 20 , , , cord-333269-nntcac2k 29 21 or or CC cord-333269-nntcac2k 29 22 on on IN cord-333269-nntcac2k 29 23 camera camera NN cord-333269-nntcac2k 29 24 . . . cord-333269-nntcac2k 30 1 Additional additional JJ cord-333269-nntcac2k 30 2 information information NN cord-333269-nntcac2k 30 3 can can MD cord-333269-nntcac2k 30 4 be be VB cord-333269-nntcac2k 30 5 placed place VBN cord-333269-nntcac2k 30 6 on on IN cord-333269-nntcac2k 30 7 the the DT cord-333269-nntcac2k 30 8 utility utility NN cord-333269-nntcac2k 30 9 's 's POS cord-333269-nntcac2k 30 10 website website NN cord-333269-nntcac2k 30 11 for for IN cord-333269-nntcac2k 30 12 those those DT cord-333269-nntcac2k 30 13 who who WP cord-333269-nntcac2k 30 14 want want VBP cord-333269-nntcac2k 30 15 a a DT cord-333269-nntcac2k 30 16 longer long RBR cord-333269-nntcac2k 30 17 read read VBN cord-333269-nntcac2k 30 18 . . . cord-333269-nntcac2k 31 1 During during IN cord-333269-nntcac2k 31 2 a a DT cord-333269-nntcac2k 31 3 crisis crisis NN cord-333269-nntcac2k 31 4 , , , cord-333269-nntcac2k 31 5 communication communication NN cord-333269-nntcac2k 31 6 efforts effort NNS cord-333269-nntcac2k 31 7 should should MD cord-333269-nntcac2k 31 8 build build VB cord-333269-nntcac2k 31 9 trust trust NN cord-333269-nntcac2k 31 10 from from IN cord-333269-nntcac2k 31 11 the the DT cord-333269-nntcac2k 31 12 inside inside NN cord-333269-nntcac2k 31 13 out out RP cord-333269-nntcac2k 31 14 , , , cord-333269-nntcac2k 31 15 Dearing Dearing NNP cord-333269-nntcac2k 31 16 Smith Smith NNP cord-333269-nntcac2k 31 17 said say VBD cord-333269-nntcac2k 31 18 . . . cord-333269-nntcac2k 32 1 Start start VB cord-333269-nntcac2k 32 2 with with IN cord-333269-nntcac2k 32 3 employee employee NN cord-333269-nntcac2k 32 4 communication communication NN cord-333269-nntcac2k 32 5 and and CC cord-333269-nntcac2k 32 6 then then RB cord-333269-nntcac2k 32 7 expand expand VB cord-333269-nntcac2k 32 8 that that DT cord-333269-nntcac2k 32 9 to to TO cord-333269-nntcac2k 32 10 communicate communicate VB cord-333269-nntcac2k 32 11 externally externally RB cord-333269-nntcac2k 32 12 . . . cord-333269-nntcac2k 33 1 Depending depend VBG cord-333269-nntcac2k 33 2 on on IN cord-333269-nntcac2k 33 3 the the DT cord-333269-nntcac2k 33 4 utility utility NN cord-333269-nntcac2k 33 5 's 's POS cord-333269-nntcac2k 33 6 employee employee NN cord-333269-nntcac2k 33 7 structure structure NN cord-333269-nntcac2k 33 8 , , , cord-333269-nntcac2k 33 9 any any DT cord-333269-nntcac2k 33 10 employee employee NN cord-333269-nntcac2k 33 11 could could MD cord-333269-nntcac2k 33 12 be be VB cord-333269-nntcac2k 33 13 a a DT cord-333269-nntcac2k 33 14 point point NN cord-333269-nntcac2k 33 15 of of IN cord-333269-nntcac2k 33 16 contact contact NN cord-333269-nntcac2k 33 17 for for IN cord-333269-nntcac2k 33 18 customers customer NNS cord-333269-nntcac2k 33 19 and and CC cord-333269-nntcac2k 33 20 the the DT cord-333269-nntcac2k 33 21 community community NN cord-333269-nntcac2k 33 22 , , , cord-333269-nntcac2k 33 23 so so RB cord-333269-nntcac2k 33 24 sharing share VBG cord-333269-nntcac2k 33 25 information information NN cord-333269-nntcac2k 33 26 with with IN cord-333269-nntcac2k 33 27 the the DT cord-333269-nntcac2k 33 28 entire entire JJ cord-333269-nntcac2k 33 29 team team NN cord-333269-nntcac2k 33 30 helps help VBZ cord-333269-nntcac2k 33 31 ensure ensure VB cord-333269-nntcac2k 33 32 consistent consistent JJ cord-333269-nntcac2k 33 33 messaging messaging NN cord-333269-nntcac2k 33 34 . . . cord-333269-nntcac2k 34 1 Louisville Louisville NNP cord-333269-nntcac2k 34 2 Water Water NNP cord-333269-nntcac2k 34 3 relied rely VBD cord-333269-nntcac2k 34 4 on on IN cord-333269-nntcac2k 34 5 its -PRON- PRP$ cord-333269-nntcac2k 34 6 crisis crisis NN cord-333269-nntcac2k 34 7 team team NN cord-333269-nntcac2k 34 8 and and CC cord-333269-nntcac2k 34 9 existing exist VBG cord-333269-nntcac2k 34 10 communications communication NNS cord-333269-nntcac2k 34 11 plan plan NN cord-333269-nntcac2k 34 12 , , , cord-333269-nntcac2k 34 13 which which WDT cord-333269-nntcac2k 34 14 was be VBD cord-333269-nntcac2k 34 15 tailored tailor VBN cord-333269-nntcac2k 34 16 to to IN cord-333269-nntcac2k 34 17 responding respond VBG cord-333269-nntcac2k 34 18 to to IN cord-333269-nntcac2k 34 19 the the DT cord-333269-nntcac2k 34 20 rapid rapid JJ cord-333269-nntcac2k 34 21 coronavirus coronavirus NN cord-333269-nntcac2k 34 22 outbreak outbreak NN cord-333269-nntcac2k 34 23 . . . cord-333269-nntcac2k 35 1 For for IN cord-333269-nntcac2k 35 2 smaller small JJR cord-333269-nntcac2k 35 3 utilities utility NNS cord-333269-nntcac2k 35 4 that that WDT cord-333269-nntcac2k 35 5 may may MD cord-333269-nntcac2k 35 6 not not RB cord-333269-nntcac2k 35 7 have have VB cord-333269-nntcac2k 35 8 a a DT cord-333269-nntcac2k 35 9 communications communication NNS cord-333269-nntcac2k 35 10 team team NN cord-333269-nntcac2k 35 11 or or CC cord-333269-nntcac2k 35 12 robust robust JJ cord-333269-nntcac2k 35 13 response response NN cord-333269-nntcac2k 35 14 plans plan NNS cord-333269-nntcac2k 35 15 , , , cord-333269-nntcac2k 35 16 communications communication NNS cord-333269-nntcac2k 35 17 planning planning NN cord-333269-nntcac2k 35 18 can can MD cord-333269-nntcac2k 35 19 be be VB cord-333269-nntcac2k 35 20 arranged arrange VBN cord-333269-nntcac2k 35 21 using use VBG cord-333269-nntcac2k 35 22 a a DT cord-333269-nntcac2k 35 23 simple simple JJ cord-333269-nntcac2k 35 24 " " `` cord-333269-nntcac2k 35 25 key key JJ cord-333269-nntcac2k 35 26 message message NN cord-333269-nntcac2k 35 27 " " '' cord-333269-nntcac2k 35 28 template template NN cord-333269-nntcac2k 35 29 ( ( -LRB- cord-333269-nntcac2k 35 30 Figure figure NN cord-333269-nntcac2k 35 31 3 3 CD cord-333269-nntcac2k 35 32 ) ) -RRB- cord-333269-nntcac2k 35 33 . . . cord-333269-nntcac2k 36 1 Message message NN cord-333269-nntcac2k 36 2 mapping mapping NN cord-333269-nntcac2k 36 3 is be VBZ cord-333269-nntcac2k 36 4 another another DT cord-333269-nntcac2k 36 5 useful useful JJ cord-333269-nntcac2k 36 6 tool tool NN cord-333269-nntcac2k 36 7 - - HYPH cord-333269-nntcac2k 36 8 guidance guidance NN cord-333269-nntcac2k 36 9 and and CC cord-333269-nntcac2k 36 10 templates template NNS cord-333269-nntcac2k 36 11 for for IN cord-333269-nntcac2k 36 12 this this DT cord-333269-nntcac2k 36 13 are be VBP cord-333269-nntcac2k 36 14 available available JJ cord-333269-nntcac2k 36 15 from from IN cord-333269-nntcac2k 36 16 the the DT cord-333269-nntcac2k 36 17 Center Center NNP cord-333269-nntcac2k 36 18 for for IN cord-333269-nntcac2k 36 19 Risk Risk NNP cord-333269-nntcac2k 36 20 Communication Communication NNP cord-333269-nntcac2k 36 21 . . . cord-333269-nntcac2k 37 1 At at IN cord-333269-nntcac2k 37 2 Louisville Louisville NNP cord-333269-nntcac2k 37 3 Water Water NNP cord-333269-nntcac2k 37 4 , , , cord-333269-nntcac2k 37 5 internal internal JJ cord-333269-nntcac2k 37 6 communications communication NNS cord-333269-nntcac2k 37 7 consist consist VBP cord-333269-nntcac2k 37 8 of of IN cord-333269-nntcac2k 37 9 a a DT cord-333269-nntcac2k 37 10 crisis crisis NN cord-333269-nntcac2k 37 11 team team NN cord-333269-nntcac2k 37 12 meeting meeting NN cord-333269-nntcac2k 37 13 , , , cord-333269-nntcac2k 37 14 officers officer NNS cord-333269-nntcac2k 37 15 ' ' POS cord-333269-nntcac2k 37 16 team team NN cord-333269-nntcac2k 37 17 meeting meeting NN cord-333269-nntcac2k 37 18 , , , cord-333269-nntcac2k 37 19 and and CC cord-333269-nntcac2k 37 20 messages message NNS cord-333269-nntcac2k 37 21 to to IN cord-333269-nntcac2k 37 22 staff staff NN cord-333269-nntcac2k 37 23 - - : cord-333269-nntcac2k 37 24 each each DT cord-333269-nntcac2k 37 25 of of IN cord-333269-nntcac2k 37 26 which which WDT cord-333269-nntcac2k 37 27 take take VBP cord-333269-nntcac2k 37 28 place place NN cord-333269-nntcac2k 37 29 daily daily RB cord-333269-nntcac2k 37 30 . . . cord-333269-nntcac2k 38 1 The the DT cord-333269-nntcac2k 38 2 crisis crisis NN cord-333269-nntcac2k 38 3 team team NN cord-333269-nntcac2k 38 4 meeting meeting NN cord-333269-nntcac2k 38 5 related relate VBN cord-333269-nntcac2k 38 6 to to IN cord-333269-nntcac2k 38 7 COVID-19 covid-19 JJ cord-333269-nntcac2k 38 8 response response NN cord-333269-nntcac2k 38 9 is be VBZ cord-333269-nntcac2k 38 10 led lead VBN cord-333269-nntcac2k 38 11 by by IN cord-333269-nntcac2k 38 12 the the DT cord-333269-nntcac2k 38 13 chief chief JJ cord-333269-nntcac2k 38 14 executive executive JJ cord-333269-nntcac2k 38 15 officer officer NN cord-333269-nntcac2k 38 16 ( ( -LRB- cord-333269-nntcac2k 38 17 CEO)/president CEO)/president NNP cord-333269-nntcac2k 38 18 and and CC cord-333269-nntcac2k 38 19 includes include VBZ cord-333269-nntcac2k 38 20 25 25 CD cord-333269-nntcac2k 38 21 people people NNS cord-333269-nntcac2k 38 22 who who WP cord-333269-nntcac2k 38 23 meet meet VBP cord-333269-nntcac2k 38 24 for for IN cord-333269-nntcac2k 38 25 30 30 CD cord-333269-nntcac2k 38 26 minutes minute NNS cord-333269-nntcac2k 38 27 each each DT cord-333269-nntcac2k 38 28 morning morning NN cord-333269-nntcac2k 38 29 to to TO cord-333269-nntcac2k 38 30 discuss discuss VB cord-333269-nntcac2k 38 31 safety safety NN cord-333269-nntcac2k 38 32 and and CC cord-333269-nntcac2k 38 33 the the DT cord-333269-nntcac2k 38 34 local local JJ cord-333269-nntcac2k 38 35 and and CC cord-333269-nntcac2k 38 36 state state NN cord-333269-nntcac2k 38 37 situation situation NN cord-333269-nntcac2k 38 38 . . . cord-333269-nntcac2k 39 1 For for IN cord-333269-nntcac2k 39 2 these these DT cord-333269-nntcac2k 39 3 types type NNS cord-333269-nntcac2k 39 4 of of IN cord-333269-nntcac2k 39 5 meetings meeting NNS cord-333269-nntcac2k 39 6 , , , cord-333269-nntcac2k 39 7 it -PRON- PRP cord-333269-nntcac2k 39 8 's be VBZ cord-333269-nntcac2k 39 9 important important JJ cord-333269-nntcac2k 39 10 to to TO cord-333269-nntcac2k 39 11 include include VB cord-333269-nntcac2k 39 12 the the DT cord-333269-nntcac2k 39 13 utility utility NN cord-333269-nntcac2k 39 14 's 's POS cord-333269-nntcac2k 39 15 auditor auditor NN cord-333269-nntcac2k 39 16 , , , cord-333269-nntcac2k 39 17 or or CC cord-333269-nntcac2k 39 18 in in IN cord-333269-nntcac2k 39 19 lieu lieu NN cord-333269-nntcac2k 39 20 of of IN cord-333269-nntcac2k 39 21 that that DT cord-333269-nntcac2k 39 22 , , , cord-333269-nntcac2k 39 23 someone someone NN cord-333269-nntcac2k 39 24 can can MD cord-333269-nntcac2k 39 25 be be VB cord-333269-nntcac2k 39 26 assigned assign VBN cord-333269-nntcac2k 39 27 to to TO cord-333269-nntcac2k 39 28 take take VB cord-333269-nntcac2k 39 29 notes note NNS cord-333269-nntcac2k 39 30 so so IN cord-333269-nntcac2k 39 31 the the DT cord-333269-nntcac2k 39 32 utility utility NN cord-333269-nntcac2k 39 33 's 's POS cord-333269-nntcac2k 39 34 efforts effort NNS cord-333269-nntcac2k 39 35 are be VBP cord-333269-nntcac2k 39 36 documented document VBN cord-333269-nntcac2k 39 37 . . . cord-333269-nntcac2k 40 1 The the DT cord-333269-nntcac2k 40 2 officers officer NNS cord-333269-nntcac2k 40 3 ' ' POS cord-333269-nntcac2k 40 4 meeting meeting NN cord-333269-nntcac2k 40 5 is be VBZ cord-333269-nntcac2k 40 6 a a DT cord-333269-nntcac2k 40 7 chance chance NN cord-333269-nntcac2k 40 8 for for IN cord-333269-nntcac2k 40 9 utility utility NN cord-333269-nntcac2k 40 10 leaders leader NNS cord-333269-nntcac2k 40 11 to to TO cord-333269-nntcac2k 40 12 discuss discuss VB cord-333269-nntcac2k 40 13 big big JJ cord-333269-nntcac2k 40 14 - - HYPH cord-333269-nntcac2k 40 15 picture picture NN cord-333269-nntcac2k 40 16 concerns concern NNS cord-333269-nntcac2k 40 17 , , , cord-333269-nntcac2k 40 18 human human JJ cord-333269-nntcac2k 40 19 resources resource NNS cord-333269-nntcac2k 40 20 ( ( -LRB- cord-333269-nntcac2k 40 21 HR HR NNP cord-333269-nntcac2k 40 22 ) ) -RRB- cord-333269-nntcac2k 40 23 and and CC cord-333269-nntcac2k 40 24 information information NN cord-333269-nntcac2k 40 25 technology technology NN cord-333269-nntcac2k 40 26 needs need NNS cord-333269-nntcac2k 40 27 , , , cord-333269-nntcac2k 40 28 revenue revenue NN cord-333269-nntcac2k 40 29 , , , cord-333269-nntcac2k 40 30 employee employee NN cord-333269-nntcac2k 40 31 morale morale NN cord-333269-nntcac2k 40 32 , , , cord-333269-nntcac2k 40 33 and and CC cord-333269-nntcac2k 40 34 industry industry NN cord-333269-nntcac2k 40 35 conversations conversation NNS cord-333269-nntcac2k 40 36 . . . cord-333269-nntcac2k 41 1 The the DT cord-333269-nntcac2k 41 2 daily daily JJ cord-333269-nntcac2k 41 3 email email NN cord-333269-nntcac2k 41 4 to to IN cord-333269-nntcac2k 41 5 staff staff NN cord-333269-nntcac2k 41 6 is be VBZ cord-333269-nntcac2k 41 7 brief brief JJ cord-333269-nntcac2k 41 8 - - HYPH cord-333269-nntcac2k 41 9 two two CD cord-333269-nntcac2k 41 10 or or CC cord-333269-nntcac2k 41 11 three three CD cord-333269-nntcac2k 41 12 sentences sentence NNS cord-333269-nntcac2k 41 13 , , , cord-333269-nntcac2k 41 14 following follow VBG cord-333269-nntcac2k 41 15 the the DT cord-333269-nntcac2k 41 16 CAP cap NN cord-333269-nntcac2k 41 17 rule rule NN cord-333269-nntcac2k 41 18 - - : cord-333269-nntcac2k 41 19 to to TO cord-333269-nntcac2k 41 20 provide provide VB cord-333269-nntcac2k 41 21 important important JJ cord-333269-nntcac2k 41 22 information information NN cord-333269-nntcac2k 41 23 and and CC cord-333269-nntcac2k 41 24 keep keep VB cord-333269-nntcac2k 41 25 everyone everyone NN cord-333269-nntcac2k 41 26 connected connect VBN cord-333269-nntcac2k 41 27 . . . cord-333269-nntcac2k 42 1 Additionally additionally RB cord-333269-nntcac2k 42 2 , , , cord-333269-nntcac2k 42 3 a a DT cord-333269-nntcac2k 42 4 leadership leadership NN cord-333269-nntcac2k 42 5 video video NN cord-333269-nntcac2k 42 6 from from IN cord-333269-nntcac2k 42 7 the the DT cord-333269-nntcac2k 42 8 CEO ceo NN cord-333269-nntcac2k 42 9 / / SYM cord-333269-nntcac2k 42 10 president president NN cord-333269-nntcac2k 42 11 , , , cord-333269-nntcac2k 42 12 produced produce VBD cord-333269-nntcac2k 42 13 using use VBG cord-333269-nntcac2k 42 14 a a DT cord-333269-nntcac2k 42 15 cell cell NN cord-333269-nntcac2k 42 16 phone phone NN cord-333269-nntcac2k 42 17 , , , cord-333269-nntcac2k 42 18 goes go VBZ cord-333269-nntcac2k 42 19 out out RP cord-333269-nntcac2k 42 20 about about IN cord-333269-nntcac2k 42 21 once once RB cord-333269-nntcac2k 42 22 a a DT cord-333269-nntcac2k 42 23 week week NN cord-333269-nntcac2k 42 24 via via IN cord-333269-nntcac2k 42 25 the the DT cord-333269-nntcac2k 42 26 utility utility NN cord-333269-nntcac2k 42 27 's 's POS cord-333269-nntcac2k 42 28 intranet intranet NN cord-333269-nntcac2k 42 29 site site NN cord-333269-nntcac2k 42 30 or or CC cord-333269-nntcac2k 42 31 YouTube YouTube NNP cord-333269-nntcac2k 42 32 channel channel NN cord-333269-nntcac2k 42 33 as as IN cord-333269-nntcac2k 42 34 another another DT cord-333269-nntcac2k 42 35 way way NN cord-333269-nntcac2k 42 36 to to TO cord-333269-nntcac2k 42 37 keep keep VB cord-333269-nntcac2k 42 38 employees employee NNS cord-333269-nntcac2k 42 39 and and CC cord-333269-nntcac2k 42 40 leaders leader NNS cord-333269-nntcac2k 42 41 connected connect VBN cord-333269-nntcac2k 42 42 . . . cord-333269-nntcac2k 43 1 The the DT cord-333269-nntcac2k 43 2 COVID-19 COVID-19 NNP cord-333269-nntcac2k 43 3 crisis crisis NN cord-333269-nntcac2k 43 4 provides provide VBZ cord-333269-nntcac2k 43 5 an an DT cord-333269-nntcac2k 43 6 opportunity opportunity NN cord-333269-nntcac2k 43 7 to to TO cord-333269-nntcac2k 43 8 raise raise VB cord-333269-nntcac2k 43 9 public public JJ cord-333269-nntcac2k 43 10 awareness awareness NN cord-333269-nntcac2k 43 11 of of IN cord-333269-nntcac2k 43 12 the the DT cord-333269-nntcac2k 43 13 critical critical JJ cord-333269-nntcac2k 43 14 service service NN cord-333269-nntcac2k 43 15 that that WDT cord-333269-nntcac2k 43 16 water water NN cord-333269-nntcac2k 43 17 utilities utility NNS cord-333269-nntcac2k 43 18 provide provide VBP cord-333269-nntcac2k 43 19 every every DT cord-333269-nntcac2k 43 20 day day NN cord-333269-nntcac2k 43 21 . . . cord-333269-nntcac2k 44 1 Talking talk VBG cord-333269-nntcac2k 44 2 to to IN cord-333269-nntcac2k 44 3 customers customer NNS cord-333269-nntcac2k 44 4 about about IN cord-333269-nntcac2k 44 5 the the DT cord-333269-nntcac2k 44 6 safety safety NN cord-333269-nntcac2k 44 7 of of IN cord-333269-nntcac2k 44 8 tap tap NN cord-333269-nntcac2k 44 9 water water NN cord-333269-nntcac2k 44 10 offers offer VBZ cord-333269-nntcac2k 44 11 positive positive JJ cord-333269-nntcac2k 44 12 news news NN cord-333269-nntcac2k 44 13 amid amid IN cord-333269-nntcac2k 44 14 a a DT cord-333269-nntcac2k 44 15 lot lot NN cord-333269-nntcac2k 44 16 of of IN cord-333269-nntcac2k 44 17 negativity negativity NN cord-333269-nntcac2k 44 18 , , , cord-333269-nntcac2k 44 19 and and CC cord-333269-nntcac2k 44 20 it -PRON- PRP cord-333269-nntcac2k 44 21 also also RB cord-333269-nntcac2k 44 22 offers offer VBZ cord-333269-nntcac2k 44 23 reassurance reassurance NN cord-333269-nntcac2k 44 24 to to IN cord-333269-nntcac2k 44 25 the the DT cord-333269-nntcac2k 44 26 public public NN cord-333269-nntcac2k 44 27 . . . cord-333269-nntcac2k 45 1 The the DT cord-333269-nntcac2k 45 2 key key NN cord-333269-nntcac2k 45 3 to to IN cord-333269-nntcac2k 45 4 good good JJ cord-333269-nntcac2k 45 5 crisis crisis NN cord-333269-nntcac2k 45 6 communication communication NN cord-333269-nntcac2k 45 7 is be VBZ cord-333269-nntcac2k 45 8 to to TO cord-333269-nntcac2k 45 9 be be VB cord-333269-nntcac2k 45 10 clear clear JJ cord-333269-nntcac2k 45 11 , , , cord-333269-nntcac2k 45 12 consistent consistent JJ cord-333269-nntcac2k 45 13 , , , cord-333269-nntcac2k 45 14 and and CC cord-333269-nntcac2k 45 15 concise concise JJ cord-333269-nntcac2k 45 16 . . . cord-333269-nntcac2k 46 1 Messaging messaging NN cord-333269-nntcac2k 46 2 can can MD cord-333269-nntcac2k 46 3 be be VB cord-333269-nntcac2k 46 4 crafted craft VBN cord-333269-nntcac2k 46 5 using use VBG cord-333269-nntcac2k 46 6 the the DT cord-333269-nntcac2k 46 7 CAP CAP NNP cord-333269-nntcac2k 46 8 principle principle NN cord-333269-nntcac2k 46 9 and and CC cord-333269-nntcac2k 46 10 27 27 CD cord-333269-nntcac2k 46 11 - - SYM cord-333269-nntcac2k 46 12 9 9 CD cord-333269-nntcac2k 46 13 - - SYM cord-333269-nntcac2k 46 14 3 3 CD cord-333269-nntcac2k 46 15 rule rule NN cord-333269-nntcac2k 46 16 . . . cord-333269-nntcac2k 47 1 Once once RB cord-333269-nntcac2k 47 2 the the DT cord-333269-nntcac2k 47 3 utility utility NN cord-333269-nntcac2k 47 4 's 's POS cord-333269-nntcac2k 47 5 message message NN cord-333269-nntcac2k 47 6 is be VBZ cord-333269-nntcac2k 47 7 developed develop VBN cord-333269-nntcac2k 47 8 , , , cord-333269-nntcac2k 47 9 information information NN cord-333269-nntcac2k 47 10 should should MD cord-333269-nntcac2k 47 11 be be VB cord-333269-nntcac2k 47 12 shared share VBN cord-333269-nntcac2k 47 13 through through IN cord-333269-nntcac2k 47 14 multiple multiple JJ cord-333269-nntcac2k 47 15 channels channel NNS cord-333269-nntcac2k 47 16 , , , cord-333269-nntcac2k 47 17 depending depend VBG cord-333269-nntcac2k 47 18 on on IN cord-333269-nntcac2k 47 19 the the DT cord-333269-nntcac2k 47 20 community community NN cord-333269-nntcac2k 47 21 's 's POS cord-333269-nntcac2k 47 22 preference preference NN cord-333269-nntcac2k 47 23 , , , cord-333269-nntcac2k 47 24 including include VBG cord-333269-nntcac2k 47 25 newspapers newspaper NNS cord-333269-nntcac2k 47 26 , , , cord-333269-nntcac2k 47 27 local local JJ cord-333269-nntcac2k 47 28 access access NN cord-333269-nntcac2k 47 29 television television NN cord-333269-nntcac2k 47 30 , , , cord-333269-nntcac2k 47 31 radio radio NN cord-333269-nntcac2k 47 32 , , , cord-333269-nntcac2k 47 33 social social JJ cord-333269-nntcac2k 47 34 media medium NNS cord-333269-nntcac2k 47 35 , , , cord-333269-nntcac2k 47 36 utility utility NN cord-333269-nntcac2k 47 37 and and CC cord-333269-nntcac2k 47 38 partner partner NN cord-333269-nntcac2k 47 39 websites website NNS cord-333269-nntcac2k 47 40 , , , cord-333269-nntcac2k 47 41 and/or and/or CC cord-333269-nntcac2k 47 42 direct direct JJ cord-333269-nntcac2k 47 43 mail mail NN cord-333269-nntcac2k 47 44 . . . cord-333269-nntcac2k 48 1 The the DT cord-333269-nntcac2k 48 2 human human JJ cord-333269-nntcac2k 48 3 brain brain NN cord-333269-nntcac2k 48 4 can can MD cord-333269-nntcac2k 48 5 effectively effectively RB cord-333269-nntcac2k 48 6 process process VB cord-333269-nntcac2k 48 7 no no DT cord-333269-nntcac2k 48 8 more more JJR cord-333269-nntcac2k 48 9 than than IN cord-333269-nntcac2k 48 10 27 27 CD cord-333269-nntcac2k 48 11 words word NNS cord-333269-nntcac2k 48 12 that that WDT cord-333269-nntcac2k 48 13 can can MD cord-333269-nntcac2k 48 14 be be VB cord-333269-nntcac2k 48 15 spoken speak VBN cord-333269-nntcac2k 48 16 in in IN cord-333269-nntcac2k 48 17 9 9 CD cord-333269-nntcac2k 48 18 seconds second NNS cord-333269-nntcac2k 48 19 and and CC cord-333269-nntcac2k 48 20 that that WDT cord-333269-nntcac2k 48 21 have have VBP cord-333269-nntcac2k 48 22 3 3 CD cord-333269-nntcac2k 48 23 ( ( -LRB- cord-333269-nntcac2k 48 24 or or CC cord-333269-nntcac2k 48 25 fewer few JJR cord-333269-nntcac2k 48 26 ) ) -RRB- cord-333269-nntcac2k 48 27 pieces piece NNS cord-333269-nntcac2k 48 28 of of IN cord-333269-nntcac2k 48 29 information information NN cord-333269-nntcac2k 48 30 . . . cord-333269-nntcac2k 49 1 9 9 CD cord-333269-nntcac2k 49 2 Seconds second NNS cord-333269-nntcac2k 49 3 3 3 CD cord-333269-nntcac2k 50 1 With with IN cord-333269-nntcac2k 50 2 information information NN cord-333269-nntcac2k 50 3 changing change VBG cord-333269-nntcac2k 50 4 rapidly rapidly RB cord-333269-nntcac2k 50 5 , , , cord-333269-nntcac2k 50 6 as as IN cord-333269-nntcac2k 50 7 has have VBZ cord-333269-nntcac2k 50 8 happened happen VBN cord-333269-nntcac2k 50 9 during during IN cord-333269-nntcac2k 50 10 the the DT cord-333269-nntcac2k 50 11 coronavirus coronavirus NN cord-333269-nntcac2k 50 12 pandemic pandemic NN cord-333269-nntcac2k 50 13 , , , cord-333269-nntcac2k 50 14 transparency transparency NN cord-333269-nntcac2k 50 15 and and CC cord-333269-nntcac2k 50 16 consistency consistency NN cord-333269-nntcac2k 50 17 are be VBP cord-333269-nntcac2k 50 18 more more RBR cord-333269-nntcac2k 50 19 essential essential JJ cord-333269-nntcac2k 50 20 , , , cord-333269-nntcac2k 50 21 so so RB cord-333269-nntcac2k 50 22 key key JJ cord-333269-nntcac2k 50 23 stakeholders stakeholder NNS cord-333269-nntcac2k 50 24 should should MD cord-333269-nntcac2k 50 25 meet meet VB cord-333269-nntcac2k 50 26 regularly regularly RB cord-333269-nntcac2k 50 27 . . . cord-333269-nntcac2k 51 1 If if IN cord-333269-nntcac2k 51 2 applicable applicable JJ cord-333269-nntcac2k 51 3 , , , cord-333269-nntcac2k 51 4 union union NN cord-333269-nntcac2k 51 5 leaders leader NNS cord-333269-nntcac2k 51 6 should should MD cord-333269-nntcac2k 51 7 be be VB cord-333269-nntcac2k 51 8 included include VBN cord-333269-nntcac2k 51 9 in in IN cord-333269-nntcac2k 51 10 update update NN cord-333269-nntcac2k 51 11 meetings meeting NNS cord-333269-nntcac2k 51 12 , , , cord-333269-nntcac2k 51 13 too too RB cord-333269-nntcac2k 51 14 . . . cord-333269-nntcac2k 52 1 External external JJ cord-333269-nntcac2k 52 2 communications communication NNS cord-333269-nntcac2k 52 3 should should MD cord-333269-nntcac2k 52 4 be be VB cord-333269-nntcac2k 52 5 proactive proactive JJ cord-333269-nntcac2k 52 6 , , , cord-333269-nntcac2k 52 7 so so RB cord-333269-nntcac2k 52 8 think think VB cord-333269-nntcac2k 52 9 through through IN cord-333269-nntcac2k 52 10 potential potential JJ cord-333269-nntcac2k 52 11 questions question NNS cord-333269-nntcac2k 52 12 and and CC cord-333269-nntcac2k 52 13 concerns concern NNS cord-333269-nntcac2k 52 14 and and CC cord-333269-nntcac2k 52 15 craft craft NN cord-333269-nntcac2k 52 16 responses response NNS cord-333269-nntcac2k 52 17 that that WDT cord-333269-nntcac2k 52 18 support support VBP cord-333269-nntcac2k 52 19 messaging messaging NN cord-333269-nntcac2k 52 20 . . . cord-333269-nntcac2k 53 1 The the DT cord-333269-nntcac2k 53 2 utility utility NN cord-333269-nntcac2k 53 3 's 's POS cord-333269-nntcac2k 53 4 call call NN cord-333269-nntcac2k 53 5 center center NN cord-333269-nntcac2k 53 6 is be VBZ cord-333269-nntcac2k 53 7 a a DT cord-333269-nntcac2k 53 8 good good JJ cord-333269-nntcac2k 53 9 place place NN cord-333269-nntcac2k 53 10 to to TO cord-333269-nntcac2k 53 11 start start VB cord-333269-nntcac2k 53 12 . . . cord-333269-nntcac2k 54 1 Public public JJ cord-333269-nntcac2k 54 2 meetings meeting NNS cord-333269-nntcac2k 54 3 are be VBP cord-333269-nntcac2k 54 4 usually usually RB cord-333269-nntcac2k 54 5 effective effective JJ cord-333269-nntcac2k 54 6 at at IN cord-333269-nntcac2k 54 7 engaging engage VBG cord-333269-nntcac2k 54 8 a a DT cord-333269-nntcac2k 54 9 community community NN cord-333269-nntcac2k 54 10 and and CC cord-333269-nntcac2k 54 11 disseminating disseminate VBG cord-333269-nntcac2k 54 12 important important JJ cord-333269-nntcac2k 54 13 information information NN cord-333269-nntcac2k 54 14 ; ; : cord-333269-nntcac2k 54 15 however however RB cord-333269-nntcac2k 54 16 , , , cord-333269-nntcac2k 54 17 these these DT cord-333269-nntcac2k 54 18 need need VBP cord-333269-nntcac2k 54 19 to to TO cord-333269-nntcac2k 54 20 be be VB cord-333269-nntcac2k 54 21 held hold VBN cord-333269-nntcac2k 54 22 via via IN cord-333269-nntcac2k 54 23 web web NN cord-333269-nntcac2k 54 24 conference conference NN cord-333269-nntcac2k 54 25 during during IN cord-333269-nntcac2k 54 26 times time NNS cord-333269-nntcac2k 54 27 of of IN cord-333269-nntcac2k 54 28 social social JJ cord-333269-nntcac2k 54 29 distancing distancing NN cord-333269-nntcac2k 54 30 . . . cord-333269-nntcac2k 55 1 There there EX cord-333269-nntcac2k 55 2 are be VBP cord-333269-nntcac2k 55 3 many many JJ cord-333269-nntcac2k 55 4 platforms platform NNS cord-333269-nntcac2k 55 5 that that WDT cord-333269-nntcac2k 55 6 can can MD cord-333269-nntcac2k 55 7 be be VB cord-333269-nntcac2k 55 8 used use VBN cord-333269-nntcac2k 55 9 for for IN cord-333269-nntcac2k 55 10 this this DT cord-333269-nntcac2k 55 11 type type NN cord-333269-nntcac2k 55 12 of of IN cord-333269-nntcac2k 55 13 virtual virtual JJ cord-333269-nntcac2k 55 14 meeting meeting NN cord-333269-nntcac2k 55 15 ( ( -LRB- cord-333269-nntcac2k 55 16 see see VB cord-333269-nntcac2k 55 17 the the DT cord-333269-nntcac2k 55 18 sidebar sidebar NN cord-333269-nntcac2k 55 19 on on IN cord-333269-nntcac2k 55 20 page page NN cord-333269-nntcac2k 55 21 29 29 CD cord-333269-nntcac2k 55 22 for for IN cord-333269-nntcac2k 55 23 examples example NNS cord-333269-nntcac2k 55 24 ) ) -RRB- cord-333269-nntcac2k 55 25 , , , cord-333269-nntcac2k 55 26 but but CC cord-333269-nntcac2k 55 27 before before IN cord-333269-nntcac2k 55 28 organizing organize VBG cord-333269-nntcac2k 55 29 a a DT cord-333269-nntcac2k 55 30 virtual virtual JJ cord-333269-nntcac2k 55 31 meeting meeting NN cord-333269-nntcac2k 55 32 , , , cord-333269-nntcac2k 55 33 leaders leader NNS cord-333269-nntcac2k 55 34 should should MD cord-333269-nntcac2k 55 35 agree agree VB cord-333269-nntcac2k 55 36 on on IN cord-333269-nntcac2k 55 37 all all DT cord-333269-nntcac2k 55 38 communication communication NN cord-333269-nntcac2k 55 39 goals goal NNS cord-333269-nntcac2k 55 40 and and CC cord-333269-nntcac2k 55 41 clarity clarity NN cord-333269-nntcac2k 55 42 of of IN cord-333269-nntcac2k 55 43 purpose purpose NN cord-333269-nntcac2k 55 44 . . . cord-333269-nntcac2k 56 1 For for IN cord-333269-nntcac2k 56 2 example example NN cord-333269-nntcac2k 56 3 , , , cord-333269-nntcac2k 56 4 is be VBZ cord-333269-nntcac2k 56 5 the the DT cord-333269-nntcac2k 56 6 meeting meeting NN cord-333269-nntcac2k 56 7 for for IN cord-333269-nntcac2k 56 8 information information NN cord-333269-nntcac2k 56 9 only only RB cord-333269-nntcac2k 56 10 , , , cord-333269-nntcac2k 56 11 or or CC cord-333269-nntcac2k 56 12 is be VBZ cord-333269-nntcac2k 56 13 public public JJ cord-333269-nntcac2k 56 14 input input NN cord-333269-nntcac2k 56 15 being be VBG cord-333269-nntcac2k 56 16 sought seek VBN cord-333269-nntcac2k 56 17 for for IN cord-333269-nntcac2k 56 18 a a DT cord-333269-nntcac2k 56 19 decision decision NN cord-333269-nntcac2k 56 20 ? ? . cord-333269-nntcac2k 57 1 For for IN cord-333269-nntcac2k 57 2 in in IN cord-333269-nntcac2k 57 3 - - HYPH cord-333269-nntcac2k 57 4 person person NN cord-333269-nntcac2k 57 5 and and CC cord-333269-nntcac2k 57 6 virtual virtual JJ cord-333269-nntcac2k 57 7 events event NNS cord-333269-nntcac2k 57 8 , , , cord-333269-nntcac2k 57 9 enlisting enlist VBG cord-333269-nntcac2k 57 10 a a DT cord-333269-nntcac2k 57 11 professional professional JJ cord-333269-nntcac2k 57 12 moderator moderator NN cord-333269-nntcac2k 57 13 or or CC cord-333269-nntcac2k 57 14 facilitator facilitator NN cord-333269-nntcac2k 57 15 can can MD cord-333269-nntcac2k 57 16 help help VB cord-333269-nntcac2k 57 17 keep keep VB cord-333269-nntcac2k 57 18 the the DT cord-333269-nntcac2k 57 19 conversation conversation NN cord-333269-nntcac2k 57 20 productive productive JJ cord-333269-nntcac2k 57 21 and and CC cord-333269-nntcac2k 57 22 minimize minimize VB cord-333269-nntcac2k 57 23 disruptive disruptive JJ cord-333269-nntcac2k 57 24 or or CC cord-333269-nntcac2k 57 25 aggressive aggressive JJ cord-333269-nntcac2k 57 26 attendee attendee NN cord-333269-nntcac2k 57 27 behavior behavior NN cord-333269-nntcac2k 57 28 . . . cord-333269-nntcac2k 58 1 While while IN cord-333269-nntcac2k 58 2 many many JJ cord-333269-nntcac2k 58 3 employees employee NNS cord-333269-nntcac2k 58 4 may may MD cord-333269-nntcac2k 58 5 have have VB cord-333269-nntcac2k 58 6 points point NNS cord-333269-nntcac2k 58 7 of of IN cord-333269-nntcac2k 58 8 contact contact NN cord-333269-nntcac2k 58 9 with with IN cord-333269-nntcac2k 58 10 external external JJ cord-333269-nntcac2k 58 11 stakeholders stakeholder NNS cord-333269-nntcac2k 58 12 , , , cord-333269-nntcac2k 58 13 it -PRON- PRP cord-333269-nntcac2k 58 14 's be VBZ cord-333269-nntcac2k 58 15 a a DT cord-333269-nntcac2k 58 16 good good JJ cord-333269-nntcac2k 58 17 idea idea NN cord-333269-nntcac2k 58 18 to to TO cord-333269-nntcac2k 58 19 assign assign VB cord-333269-nntcac2k 58 20 a a DT cord-333269-nntcac2k 58 21 spokesperson spokesperson NN cord-333269-nntcac2k 58 22 for for IN cord-333269-nntcac2k 58 23 the the DT cord-333269-nntcac2k 58 24 utility utility NN cord-333269-nntcac2k 58 25 . . . cord-333269-nntcac2k 59 1 This this DT cord-333269-nntcac2k 59 2 person person NN cord-333269-nntcac2k 59 3 could could MD cord-333269-nntcac2k 59 4 be be VB cord-333269-nntcac2k 59 5 part part NN cord-333269-nntcac2k 59 6 of of IN cord-333269-nntcac2k 59 7 the the DT cord-333269-nntcac2k 59 8 communications communication NNS cord-333269-nntcac2k 59 9 team team NN cord-333269-nntcac2k 59 10 if if IN cord-333269-nntcac2k 59 11 the the DT cord-333269-nntcac2k 59 12 utility utility NN cord-333269-nntcac2k 59 13 has have VBZ cord-333269-nntcac2k 59 14 one one CD cord-333269-nntcac2k 59 15 , , , cord-333269-nntcac2k 59 16 or or CC cord-333269-nntcac2k 59 17 it -PRON- PRP cord-333269-nntcac2k 59 18 could could MD cord-333269-nntcac2k 59 19 be be VB cord-333269-nntcac2k 59 20 the the DT cord-333269-nntcac2k 59 21 CEO ceo NN cord-333269-nntcac2k 59 22 , , , cord-333269-nntcac2k 59 23 the the DT cord-333269-nntcac2k 59 24 general general JJ cord-333269-nntcac2k 59 25 manager manager NN cord-333269-nntcac2k 59 26 , , , cord-333269-nntcac2k 59 27 or or CC cord-333269-nntcac2k 59 28 another another DT cord-333269-nntcac2k 59 29 leader leader NN cord-333269-nntcac2k 59 30 . . . cord-333269-nntcac2k 60 1 Regardless regardless RB cord-333269-nntcac2k 60 2 , , , cord-333269-nntcac2k 60 3 the the DT cord-333269-nntcac2k 60 4 spokesperson spokesperson NN cord-333269-nntcac2k 60 5 must must MD cord-333269-nntcac2k 60 6 be be VB cord-333269-nntcac2k 60 7 a a DT cord-333269-nntcac2k 60 8 good good JJ cord-333269-nntcac2k 60 9 public public JJ cord-333269-nntcac2k 60 10 speaker speaker NN cord-333269-nntcac2k 60 11 and and CC cord-333269-nntcac2k 60 12 someone someone NN cord-333269-nntcac2k 60 13 who who WP cord-333269-nntcac2k 60 14 is be VBZ cord-333269-nntcac2k 60 15 credible credible JJ cord-333269-nntcac2k 60 16 , , , cord-333269-nntcac2k 60 17 affable affable JJ cord-333269-nntcac2k 60 18 , , , cord-333269-nntcac2k 60 19 and and CC cord-333269-nntcac2k 60 20 trustworthy trustworthy JJ cord-333269-nntcac2k 60 21 . . . cord-333269-nntcac2k 61 1 It -PRON- PRP cord-333269-nntcac2k 61 2 helps help VBZ cord-333269-nntcac2k 61 3 if if IN cord-333269-nntcac2k 61 4 the the DT cord-333269-nntcac2k 61 5 spokesperson spokesperson NN cord-333269-nntcac2k 61 6 can can MD cord-333269-nntcac2k 61 7 convey convey VB cord-333269-nntcac2k 61 8 information information NN cord-333269-nntcac2k 61 9 calmly calmly RB cord-333269-nntcac2k 61 10 and and CC cord-333269-nntcac2k 61 11 communicate communicate VBP cord-333269-nntcac2k 61 12 clearly clearly RB cord-333269-nntcac2k 61 13 . . . cord-333269-nntcac2k 62 1 Providing provide VBG cord-333269-nntcac2k 62 2 the the DT cord-333269-nntcac2k 62 3 spokesperson spokesperson NN cord-333269-nntcac2k 62 4 with with IN cord-333269-nntcac2k 62 5 training training NN cord-333269-nntcac2k 62 6 on on IN cord-333269-nntcac2k 62 7 presentations presentation NNS cord-333269-nntcac2k 62 8 and and CC cord-333269-nntcac2k 62 9 media medium NNS cord-333269-nntcac2k 62 10 interviews interview NNS cord-333269-nntcac2k 62 11 can can MD cord-333269-nntcac2k 62 12 increase increase VB cord-333269-nntcac2k 62 13 the the DT cord-333269-nntcac2k 62 14 speaker speaker NN cord-333269-nntcac2k 62 15 's 's POS cord-333269-nntcac2k 62 16 comfort comfort NN cord-333269-nntcac2k 62 17 level level NN cord-333269-nntcac2k 62 18 . . . cord-333269-nntcac2k 63 1 The the DT cord-333269-nntcac2k 63 2 27 27 CD cord-333269-nntcac2k 63 3 - - SYM cord-333269-nntcac2k 63 4 9 9 CD cord-333269-nntcac2k 63 5 - - SYM cord-333269-nntcac2k 63 6 3 3 CD cord-333269-nntcac2k 63 7 rule rule NN cord-333269-nntcac2k 63 8 can can MD cord-333269-nntcac2k 63 9 be be VB cord-333269-nntcac2k 63 10 used use VBN cord-333269-nntcac2k 63 11 to to TO cord-333269-nntcac2k 63 12 compose compose VB cord-333269-nntcac2k 63 13 messaging messaging NN cord-333269-nntcac2k 63 14 that that IN cord-333269-nntcac2k 63 15 audiences audience NNS cord-333269-nntcac2k 63 16 will will MD cord-333269-nntcac2k 63 17 understand understand VB cord-333269-nntcac2k 63 18 and and CC cord-333269-nntcac2k 63 19 retain retain VB cord-333269-nntcac2k 63 20 . . . cord-333269-nntcac2k 64 1 Any any DT cord-333269-nntcac2k 64 2 messaging messaging NN cord-333269-nntcac2k 64 3 should should MD cord-333269-nntcac2k 64 4 use use VB cord-333269-nntcac2k 64 5 simple simple JJ cord-333269-nntcac2k 64 6 terminology terminology NN cord-333269-nntcac2k 64 7 , , , cord-333269-nntcac2k 64 8 not not RB cord-333269-nntcac2k 64 9 industry industry NN cord-333269-nntcac2k 64 10 - - HYPH cord-333269-nntcac2k 64 11 specific specific JJ cord-333269-nntcac2k 64 12 or or CC cord-333269-nntcac2k 64 13 technical technical JJ cord-333269-nntcac2k 64 14 language language NN cord-333269-nntcac2k 64 15 . . . cord-333269-nntcac2k 65 1 One one CD cord-333269-nntcac2k 65 2 tool tool NN cord-333269-nntcac2k 65 3 to to TO cord-333269-nntcac2k 65 4 help help VB cord-333269-nntcac2k 65 5 determine determine VB cord-333269-nntcac2k 65 6 an an DT cord-333269-nntcac2k 65 7 appropriate appropriate JJ cord-333269-nntcac2k 65 8 language language NN cord-333269-nntcac2k 65 9 level level NN cord-333269-nntcac2k 65 10 is be VBZ cord-333269-nntcac2k 65 11 the the DT cord-333269-nntcac2k 65 12 Centers Centers NNPS cord-333269-nntcac2k 65 13 for for IN cord-333269-nntcac2k 65 14 Disease Disease NNP cord-333269-nntcac2k 65 15 Control Control NNP cord-333269-nntcac2k 65 16 and and CC cord-333269-nntcac2k 65 17 Prevention Prevention NNP cord-333269-nntcac2k 65 18 's 's POS cord-333269-nntcac2k 65 19 Clear Clear NNP cord-333269-nntcac2k 65 20 Communications Communications NNPS cord-333269-nntcac2k 65 21 Index Index NNP cord-333269-nntcac2k 65 22 . . . cord-333269-nntcac2k 66 1 Social social JJ cord-333269-nntcac2k 66 2 media media NN cord-333269-nntcac2k 66 3 is be VBZ cord-333269-nntcac2k 66 4 an an DT cord-333269-nntcac2k 66 5 excellent excellent JJ cord-333269-nntcac2k 66 6 tool tool NN cord-333269-nntcac2k 66 7 during during IN cord-333269-nntcac2k 66 8 crisis crisis NN cord-333269-nntcac2k 66 9 communications communication NNS cord-333269-nntcac2k 66 10 that that WDT cord-333269-nntcac2k 66 11 can can MD cord-333269-nntcac2k 66 12 be be VB cord-333269-nntcac2k 66 13 used use VBN cord-333269-nntcac2k 66 14 to to TO cord-333269-nntcac2k 66 15 reach reach VB cord-333269-nntcac2k 66 16 employees employee NNS cord-333269-nntcac2k 66 17 and and CC cord-333269-nntcac2k 66 18 customers customer NNS cord-333269-nntcac2k 66 19 alike alike RB cord-333269-nntcac2k 66 20 . . . cord-333269-nntcac2k 67 1 However however RB cord-333269-nntcac2k 67 2 , , , cord-333269-nntcac2k 67 3 it -PRON- PRP cord-333269-nntcac2k 67 4 is be VBZ cord-333269-nntcac2k 67 5 important important JJ cord-333269-nntcac2k 67 6 to to TO cord-333269-nntcac2k 67 7 consider consider VB cord-333269-nntcac2k 67 8 that that DT cord-333269-nntcac2k 67 9 successful successful JJ cord-333269-nntcac2k 67 10 social social JJ cord-333269-nntcac2k 67 11 media medium NNS cord-333269-nntcac2k 67 12 requires require VBZ cord-333269-nntcac2k 67 13 using use VBG cord-333269-nntcac2k 67 14 the the DT cord-333269-nntcac2k 67 15 proper proper JJ cord-333269-nntcac2k 67 16 tone tone NN cord-333269-nntcac2k 67 17 , , , cord-333269-nntcac2k 67 18 including include VBG cord-333269-nntcac2k 67 19 graphics graphic NNS cord-333269-nntcac2k 67 20 and and CC cord-333269-nntcac2k 67 21 video video NN cord-333269-nntcac2k 67 22 , , , cord-333269-nntcac2k 67 23 getting get VBG cord-333269-nntcac2k 67 24 employees employee NNS cord-333269-nntcac2k 67 25 involved involve VBN cord-333269-nntcac2k 67 26 , , , cord-333269-nntcac2k 67 27 and and CC cord-333269-nntcac2k 67 28 being be VBG cord-333269-nntcac2k 67 29 responsive responsive JJ cord-333269-nntcac2k 67 30 to to IN cord-333269-nntcac2k 67 31 engagement engagement NN cord-333269-nntcac2k 67 32 . . . cord-333269-nntcac2k 68 1 Besides besides IN cord-333269-nntcac2k 68 2 including include VBG cord-333269-nntcac2k 68 3 relevant relevant JJ cord-333269-nntcac2k 68 4 information information NN cord-333269-nntcac2k 68 5 , , , cord-333269-nntcac2k 68 6 messaging messaging NN cord-333269-nntcac2k 68 7 during during IN cord-333269-nntcac2k 68 8 a a DT cord-333269-nntcac2k 68 9 crisis crisis NN cord-333269-nntcac2k 68 10 often often RB cord-333269-nntcac2k 68 11 requires require VBZ cord-333269-nntcac2k 68 12 a a DT cord-333269-nntcac2k 68 13 serious serious JJ cord-333269-nntcac2k 68 14 or or CC cord-333269-nntcac2k 68 15 professional professional JJ cord-333269-nntcac2k 68 16 -Traditional -traditional JJ cord-333269-nntcac2k 68 17 -Neighborhoods -neighborhood NNS cord-333269-nntcac2k 68 18 -Stakeholders -stakeholder VBZ cord-333269-nntcac2k 68 19 tone tone NN cord-333269-nntcac2k 68 20 , , , cord-333269-nntcac2k 68 21 but but CC cord-333269-nntcac2k 68 22 it -PRON- PRP cord-333269-nntcac2k 68 23 's be VBZ cord-333269-nntcac2k 68 24 acceptable acceptable JJ cord-333269-nntcac2k 68 25 to to TO cord-333269-nntcac2k 68 26 post post VB cord-333269-nntcac2k 68 27 lighthearted lighthearted JJ cord-333269-nntcac2k 68 28 messages message NNS cord-333269-nntcac2k 68 29 when when WRB cord-333269-nntcac2k 68 30 they -PRON- PRP cord-333269-nntcac2k 68 31 can can MD cord-333269-nntcac2k 68 32 inspire inspire VB cord-333269-nntcac2k 68 33 hope hope NN cord-333269-nntcac2k 68 34 and and CC cord-333269-nntcac2k 68 35 positivity positivity NN cord-333269-nntcac2k 68 36 . . . cord-333269-nntcac2k 69 1 The the DT cord-333269-nntcac2k 69 2 use use NN cord-333269-nntcac2k 69 3 of of IN cord-333269-nntcac2k 69 4 graphics graphic NNS cord-333269-nntcac2k 69 5 and and CC cord-333269-nntcac2k 69 6 videos video NNS cord-333269-nntcac2k 69 7 draws draw VBZ cord-333269-nntcac2k 69 8 attention attention NN cord-333269-nntcac2k 69 9 and and CC cord-333269-nntcac2k 69 10 boosts boost VBZ cord-333269-nntcac2k 69 11 engagement engagement NN cord-333269-nntcac2k 69 12 . . . cord-333269-nntcac2k 70 1 Utilities utility NNS cord-333269-nntcac2k 70 2 can can MD cord-333269-nntcac2k 70 3 use use VB cord-333269-nntcac2k 70 4 content content NN cord-333269-nntcac2k 70 5 they -PRON- PRP cord-333269-nntcac2k 70 6 already already RB cord-333269-nntcac2k 70 7 have have VBP cord-333269-nntcac2k 70 8 on on IN cord-333269-nntcac2k 70 9 hand hand NN cord-333269-nntcac2k 70 10 or or CC cord-333269-nntcac2k 70 11 have have VBP cord-333269-nntcac2k 70 12 employees employee NNS cord-333269-nntcac2k 70 13 send send VB cord-333269-nntcac2k 70 14 in in RP cord-333269-nntcac2k 70 15 photos photo NNS cord-333269-nntcac2k 70 16 and and CC cord-333269-nntcac2k 70 17 videos video NNS cord-333269-nntcac2k 70 18 from from IN cord-333269-nntcac2k 70 19 their -PRON- PRP$ cord-333269-nntcac2k 70 20 daily daily JJ cord-333269-nntcac2k 70 21 work work NN cord-333269-nntcac2k 70 22 to to TO cord-333269-nntcac2k 70 23 post post VB cord-333269-nntcac2k 70 24 to to IN cord-333269-nntcac2k 70 25 their -PRON- PRP$ cord-333269-nntcac2k 70 26 social social JJ cord-333269-nntcac2k 70 27 media medium NNS cord-333269-nntcac2k 70 28 accounts account NNS cord-333269-nntcac2k 70 29 . . . cord-333269-nntcac2k 71 1 In in IN cord-333269-nntcac2k 71 2 the the DT cord-333269-nntcac2k 71 3 current current JJ cord-333269-nntcac2k 71 4 environment environment NN cord-333269-nntcac2k 71 5 , , , cord-333269-nntcac2k 71 6 filming film VBG cord-333269-nntcac2k 71 7 new new JJ cord-333269-nntcac2k 71 8 videos video NNS cord-333269-nntcac2k 71 9 should should MD cord-333269-nntcac2k 71 10 be be VB cord-333269-nntcac2k 71 11 avoided avoid VBN cord-333269-nntcac2k 71 12 unless unless IN cord-333269-nntcac2k 71 13 they -PRON- PRP cord-333269-nntcac2k 71 14 demonstrate demonstrate VBP cord-333269-nntcac2k 71 15 employee employee NN cord-333269-nntcac2k 71 16 safety safety NN cord-333269-nntcac2k 71 17 and and CC cord-333269-nntcac2k 71 18 good good JJ cord-333269-nntcac2k 71 19 social social JJ cord-333269-nntcac2k 71 20 distancing distancing NN cord-333269-nntcac2k 71 21 practices practice NNS cord-333269-nntcac2k 71 22 . . . cord-333269-nntcac2k 72 1 Monitoring monitor VBG cord-333269-nntcac2k 72 2 a a DT cord-333269-nntcac2k 72 3 utility utility NN cord-333269-nntcac2k 72 4 's 's POS cord-333269-nntcac2k 72 5 social social JJ cord-333269-nntcac2k 72 6 media medium NNS cord-333269-nntcac2k 72 7 accounts account NNS cord-333269-nntcac2k 72 8 is be VBZ cord-333269-nntcac2k 72 9 always always RB cord-333269-nntcac2k 72 10 important important JJ cord-333269-nntcac2k 72 11 , , , cord-333269-nntcac2k 72 12 especially especially RB cord-333269-nntcac2k 72 13 during during IN cord-333269-nntcac2k 72 14 a a DT cord-333269-nntcac2k 72 15 crisis crisis NN cord-333269-nntcac2k 72 16 . . . cord-333269-nntcac2k 73 1 Someone someone NN cord-333269-nntcac2k 73 2 on on IN cord-333269-nntcac2k 73 3 staff staff NN cord-333269-nntcac2k 73 4 should should MD cord-333269-nntcac2k 73 5 be be VB cord-333269-nntcac2k 73 6 responsible responsible JJ cord-333269-nntcac2k 73 7 for for IN cord-333269-nntcac2k 73 8 responding respond VBG cord-333269-nntcac2k 73 9 to to IN cord-333269-nntcac2k 73 10 online online JJ cord-333269-nntcac2k 73 11 questions question NNS cord-333269-nntcac2k 73 12 and and CC cord-333269-nntcac2k 73 13 comments comment NNS cord-333269-nntcac2k 74 1 so so IN cord-333269-nntcac2k 74 2 customers customer NNS cord-333269-nntcac2k 74 3 and and CC cord-333269-nntcac2k 74 4 the the DT cord-333269-nntcac2k 74 5 broader broad JJR cord-333269-nntcac2k 74 6 community community NN cord-333269-nntcac2k 74 7 feel feel VBP cord-333269-nntcac2k 74 8 heard hear VBN cord-333269-nntcac2k 74 9 and and CC cord-333269-nntcac2k 74 10 community community NN cord-333269-nntcac2k 74 11 issues issue NNS cord-333269-nntcac2k 74 12 can can MD cord-333269-nntcac2k 74 13 be be VB cord-333269-nntcac2k 74 14 recognized recognize VBN cord-333269-nntcac2k 74 15 . . . cord-333269-nntcac2k 75 1 For for IN cord-333269-nntcac2k 75 2 Louisville Louisville NNP cord-333269-nntcac2k 75 3 Water Water NNP cord-333269-nntcac2k 75 4 and and CC cord-333269-nntcac2k 75 5 Fort Fort NNP cord-333269-nntcac2k 75 6 Worth Worth NNP cord-333269-nntcac2k 75 7 Water Water NNP cord-333269-nntcac2k 75 8 Department Department NNP cord-333269-nntcac2k 75 9 , , , cord-333269-nntcac2k 75 10 engagement engagement NN cord-333269-nntcac2k 75 11 is be VBZ cord-333269-nntcac2k 75 12 up up RB cord-333269-nntcac2k 75 13 as as IN cord-333269-nntcac2k 75 14 a a DT cord-333269-nntcac2k 75 15 result result NN cord-333269-nntcac2k 75 16 of of IN cord-333269-nntcac2k 75 17 the the DT cord-333269-nntcac2k 75 18 crisis crisis NN cord-333269-nntcac2k 75 19 because because IN cord-333269-nntcac2k 75 20 customers customer NNS cord-333269-nntcac2k 75 21 are be VBP cord-333269-nntcac2k 75 22 actively actively RB cord-333269-nntcac2k 75 23 seeking seek VBG cord-333269-nntcac2k 75 24 information information NN cord-333269-nntcac2k 75 25 . . . cord-333269-nntcac2k 76 1 One one CD cord-333269-nntcac2k 76 2 post post NN cord-333269-nntcac2k 76 3 on on IN cord-333269-nntcac2k 76 4 Louisville Louisville NNP cord-333269-nntcac2k 76 5 Water Water NNP cord-333269-nntcac2k 76 6 's 's POS cord-333269-nntcac2k 76 7 social social JJ cord-333269-nntcac2k 76 8 media medium NNS cord-333269-nntcac2k 76 9 about about IN cord-333269-nntcac2k 76 10 halting halt VBG cord-333269-nntcac2k 76 11 shutoffs shutoff NNS cord-333269-nntcac2k 76 12 reached reach VBD cord-333269-nntcac2k 76 13 approximately approximately RB cord-333269-nntcac2k 76 14 250,000 250,000 CD cord-333269-nntcac2k 76 15 people people NNS cord-333269-nntcac2k 76 16 and and CC cord-333269-nntcac2k 76 17 was be VBD cord-333269-nntcac2k 76 18 shared share VBN cord-333269-nntcac2k 76 19 more more JJR cord-333269-nntcac2k 76 20 than than IN cord-333269-nntcac2k 76 21 3,000 3,000 CD cord-333269-nntcac2k 76 22 times time NNS cord-333269-nntcac2k 76 23 . . . cord-333269-nntcac2k 77 1 Fort Fort NNP cord-333269-nntcac2k 77 2 Worth Worth NNP cord-333269-nntcac2k 77 3 Water Water NNP cord-333269-nntcac2k 77 4 Department Department NNP cord-333269-nntcac2k 77 5 's 's POS cord-333269-nntcac2k 77 6 average average JJ cord-333269-nntcac2k 77 7 engagement engagement NN cord-333269-nntcac2k 77 8 was be VBD cord-333269-nntcac2k 77 9 up up RB cord-333269-nntcac2k 77 10 541 541 CD cord-333269-nntcac2k 77 11 % % NN cord-333269-nntcac2k 77 12 in in IN cord-333269-nntcac2k 77 13 March March NNP cord-333269-nntcac2k 77 14 across across IN cord-333269-nntcac2k 77 15 all all DT cord-333269-nntcac2k 77 16 platforms platform NNS cord-333269-nntcac2k 77 17 , , , cord-333269-nntcac2k 77 18 and and CC cord-333269-nntcac2k 77 19 almost almost RB cord-333269-nntcac2k 77 20 half half PDT cord-333269-nntcac2k 77 21 a a DT cord-333269-nntcac2k 77 22 million million CD cord-333269-nntcac2k 77 23 people people NNS cord-333269-nntcac2k 77 24 saw see VBD cord-333269-nntcac2k 77 25 the the DT cord-333269-nntcac2k 77 26 utility utility NN cord-333269-nntcac2k 77 27 's 's POS cord-333269-nntcac2k 77 28 Facebook Facebook NNP cord-333269-nntcac2k 77 29 content content NN cord-333269-nntcac2k 77 30 in in IN cord-333269-nntcac2k 77 31 March March NNP cord-333269-nntcac2k 77 32 on on IN cord-333269-nntcac2k 77 33 both both CC cord-333269-nntcac2k 77 34 its -PRON- PRP$ cord-333269-nntcac2k 77 35 English English NNP cord-333269-nntcac2k 77 36 - - HYPH cord-333269-nntcac2k 77 37 and and CC cord-333269-nntcac2k 77 38 Spanish spanish JJ cord-333269-nntcac2k 77 39 - - HYPH cord-333269-nntcac2k 77 40 language language NN cord-333269-nntcac2k 77 41 pages page NNS cord-333269-nntcac2k 77 42 . . . cord-333269-nntcac2k 78 1 In in IN cord-333269-nntcac2k 78 2 cases case NNS cord-333269-nntcac2k 78 3 where where WRB cord-333269-nntcac2k 78 4 a a DT cord-333269-nntcac2k 78 5 utility utility NN cord-333269-nntcac2k 78 6 shares share VBZ cord-333269-nntcac2k 78 7 broader broad JJR cord-333269-nntcac2k 78 8 city city NN cord-333269-nntcac2k 78 9 platforms platform NNS cord-333269-nntcac2k 78 10 for for IN cord-333269-nntcac2k 78 11 social social JJ cord-333269-nntcac2k 78 12 media medium NNS cord-333269-nntcac2k 78 13 , , , cord-333269-nntcac2k 78 14 it -PRON- PRP cord-333269-nntcac2k 78 15 could could MD cord-333269-nntcac2k 78 16 be be VB cord-333269-nntcac2k 78 17 helpful helpful JJ cord-333269-nntcac2k 78 18 to to TO cord-333269-nntcac2k 78 19 work work VB cord-333269-nntcac2k 78 20 with with IN cord-333269-nntcac2k 78 21 the the DT cord-333269-nntcac2k 78 22 city city NN cord-333269-nntcac2k 78 23 communications communication NNS cord-333269-nntcac2k 78 24 team team NN cord-333269-nntcac2k 78 25 to to TO cord-333269-nntcac2k 78 26 promote promote VB cord-333269-nntcac2k 78 27 water water NN cord-333269-nntcac2k 78 28 utility utility NN cord-333269-nntcac2k 78 29 activities activity NNS cord-333269-nntcac2k 78 30 , , , cord-333269-nntcac2k 78 31 for for IN cord-333269-nntcac2k 78 32 example example NN cord-333269-nntcac2k 78 33 , , , cord-333269-nntcac2k 78 34 showcasing showcase VBG cord-333269-nntcac2k 78 35 how how WRB cord-333269-nntcac2k 78 36 utility utility NN cord-333269-nntcac2k 78 37 operations operation NNS cord-333269-nntcac2k 78 38 protect protect VBP cord-333269-nntcac2k 78 39 public public JJ cord-333269-nntcac2k 78 40 health health NN cord-333269-nntcac2k 78 41 . . . cord-333269-nntcac2k 79 1 One one CD cord-333269-nntcac2k 79 2 example example NN cord-333269-nntcac2k 79 3 from from IN cord-333269-nntcac2k 79 4 the the DT cord-333269-nntcac2k 79 5 city city NN cord-333269-nntcac2k 79 6 of of IN cord-333269-nntcac2k 79 7 Denton Denton NNP cord-333269-nntcac2k 79 8 , , , cord-333269-nntcac2k 79 9 Texas Texas NNP cord-333269-nntcac2k 79 10 , , , cord-333269-nntcac2k 79 11 is be VBZ cord-333269-nntcac2k 79 12 a a DT cord-333269-nntcac2k 79 13 YouTube YouTube NNP cord-333269-nntcac2k 79 14 video video NN cord-333269-nntcac2k 79 15 showing show VBG cord-333269-nntcac2k 79 16 how how WRB cord-333269-nntcac2k 79 17 the the DT cord-333269-nntcac2k 79 18 city city NN cord-333269-nntcac2k 79 19 works work VBZ cord-333269-nntcac2k 79 20 for for IN cord-333269-nntcac2k 79 21 citizens citizen NNS cord-333269-nntcac2k 79 22 through through IN cord-333269-nntcac2k 79 23 water water NN cord-333269-nntcac2k 79 24 and and CC cord-333269-nntcac2k 79 25 wastewater wastewater NN cord-333269-nntcac2k 79 26 , , , cord-333269-nntcac2k 79 27 police police NN cord-333269-nntcac2k 79 28 , , , cord-333269-nntcac2k 79 29 fire fire NN cord-333269-nntcac2k 79 30 , , , cord-333269-nntcac2k 79 31 electric electric NN cord-333269-nntcac2k 79 32 , , , cord-333269-nntcac2k 79 33 and and CC cord-333269-nntcac2k 79 34 solid solid JJ cord-333269-nntcac2k 79 35 waste waste NN cord-333269-nntcac2k 79 36 services service NNS cord-333269-nntcac2k 79 37 . . . cord-333269-nntcac2k 80 1 Another another DT cord-333269-nntcac2k 80 2 option option NN cord-333269-nntcac2k 80 3 to to TO cord-333269-nntcac2k 80 4 help help VB cord-333269-nntcac2k 80 5 differentiate differentiate VB cord-333269-nntcac2k 80 6 water water NN cord-333269-nntcac2k 80 7 content content NN cord-333269-nntcac2k 80 8 across across IN cord-333269-nntcac2k 80 9 a a DT cord-333269-nntcac2k 80 10 shared share VBN cord-333269-nntcac2k 80 11 platform platform NN cord-333269-nntcac2k 80 12 is be VBZ cord-333269-nntcac2k 80 13 to to TO cord-333269-nntcac2k 80 14 create create VB cord-333269-nntcac2k 80 15 a a DT cord-333269-nntcac2k 80 16 hashtag hashtag NN cord-333269-nntcac2k 80 17 that that WDT cord-333269-nntcac2k 80 18 is be VBZ cord-333269-nntcac2k 80 19 consistently consistently RB cord-333269-nntcac2k 80 20 used use VBN cord-333269-nntcac2k 80 21 for for IN cord-333269-nntcac2k 80 22 all all DT cord-333269-nntcac2k 80 23 water water NN cord-333269-nntcac2k 80 24 utility utility NN cord-333269-nntcac2k 80 25 posts post NNS cord-333269-nntcac2k 80 26 . . . cord-333269-nntcac2k 81 1 Water water NN cord-333269-nntcac2k 81 2 utilities utility NNS cord-333269-nntcac2k 81 3 have have VBP cord-333269-nntcac2k 81 4 a a DT cord-333269-nntcac2k 81 5 responsibility responsibility NN cord-333269-nntcac2k 81 6 to to TO cord-333269-nntcac2k 81 7 protect protect VB cord-333269-nntcac2k 81 8 their -PRON- PRP$ cord-333269-nntcac2k 81 9 employees employee NNS cord-333269-nntcac2k 81 10 , , , cord-333269-nntcac2k 81 11 and and CC cord-333269-nntcac2k 81 12 this this DT cord-333269-nntcac2k 81 13 includes include VBZ cord-333269-nntcac2k 81 14 providing provide VBG cord-333269-nntcac2k 81 15 transparent transparent JJ cord-333269-nntcac2k 81 16 communication communication NN cord-333269-nntcac2k 81 17 when when WRB cord-333269-nntcac2k 81 18 employees employee NNS cord-333269-nntcac2k 81 19 are be VBP cord-333269-nntcac2k 81 20 at at IN cord-333269-nntcac2k 81 21 risk risk NN cord-333269-nntcac2k 81 22 . . . cord-333269-nntcac2k 82 1 In in IN cord-333269-nntcac2k 82 2 the the DT cord-333269-nntcac2k 82 3 current current JJ cord-333269-nntcac2k 82 4 pandemic pandemic NN cord-333269-nntcac2k 82 5 , , , cord-333269-nntcac2k 82 6 communication communication NN cord-333269-nntcac2k 82 7 should should MD cord-333269-nntcac2k 82 8 include include VB cord-333269-nntcac2k 82 9 utility utility NN cord-333269-nntcac2k 82 10 guidelines guideline NNS cord-333269-nntcac2k 82 11 related relate VBN cord-333269-nntcac2k 82 12 to to IN cord-333269-nntcac2k 82 13 an an DT cord-333269-nntcac2k 82 14 employee employee NN cord-333269-nntcac2k 82 15 who who WP cord-333269-nntcac2k 82 16 tests test VBZ cord-333269-nntcac2k 82 17 positive positive JJ cord-333269-nntcac2k 82 18 for for IN cord-333269-nntcac2k 82 19 COVID-19 COVID-19 NNP cord-333269-nntcac2k 82 20 , , , cord-333269-nntcac2k 82 21 an an DT cord-333269-nntcac2k 82 22 employee employee NN cord-333269-nntcac2k 82 23 who who WP cord-333269-nntcac2k 82 24 feels feel VBZ cord-333269-nntcac2k 82 25 ill ill JJ cord-333269-nntcac2k 82 26 with with IN cord-333269-nntcac2k 82 27 flu flu NN cord-333269-nntcac2k 82 28 - - HYPH cord-333269-nntcac2k 82 29 like like JJ cord-333269-nntcac2k 82 30 symptoms symptom NNS cord-333269-nntcac2k 82 31 , , , cord-333269-nntcac2k 82 32 an an DT cord-333269-nntcac2k 82 33 employee employee NN cord-333269-nntcac2k 82 34 who who WP cord-333269-nntcac2k 82 35 is be VBZ cord-333269-nntcac2k 82 36 asymptomatic asymptomatic JJ cord-333269-nntcac2k 82 37 but but CC cord-333269-nntcac2k 82 38 has have VBZ cord-333269-nntcac2k 82 39 had have VBN cord-333269-nntcac2k 82 40 direct direct JJ cord-333269-nntcac2k 82 41 or or CC cord-333269-nntcac2k 82 42 close close JJ cord-333269-nntcac2k 82 43 contact contact NN cord-333269-nntcac2k 82 44 with with IN cord-333269-nntcac2k 82 45 someone someone NN cord-333269-nntcac2k 82 46 who who WP cord-333269-nntcac2k 82 47 tests test VBZ cord-333269-nntcac2k 82 48 positive positive JJ cord-333269-nntcac2k 82 49 for for IN cord-333269-nntcac2k 82 50 COVID-19 COVID-19 NNP cord-333269-nntcac2k 82 51 , , , cord-333269-nntcac2k 82 52 and and CC cord-333269-nntcac2k 82 53 an an DT cord-333269-nntcac2k 82 54 employee employee NN cord-333269-nntcac2k 82 55 who who WP cord-333269-nntcac2k 82 56 has have VBZ cord-333269-nntcac2k 82 57 had have VBN cord-333269-nntcac2k 82 58 direct direct JJ cord-333269-nntcac2k 82 59 or or CC cord-333269-nntcac2k 82 60 close close JJ cord-333269-nntcac2k 82 61 contact contact NN cord-333269-nntcac2k 82 62 with with IN cord-333269-nntcac2k 82 63 someone someone NN cord-333269-nntcac2k 82 64 who who WP cord-333269-nntcac2k 82 65 had have VBD cord-333269-nntcac2k 82 66 direct direct JJ cord-333269-nntcac2k 82 67 contact contact NN cord-333269-nntcac2k 82 68 with with IN cord-333269-nntcac2k 82 69 someone someone NN cord-333269-nntcac2k 82 70 who who WP cord-333269-nntcac2k 82 71 tested test VBD cord-333269-nntcac2k 82 72 positive positive JJ cord-333269-nntcac2k 82 73 . . . cord-333269-nntcac2k 83 1 The the DT cord-333269-nntcac2k 83 2 actions action NNS cord-333269-nntcac2k 83 3 required require VBN cord-333269-nntcac2k 83 4 on on IN cord-333269-nntcac2k 83 5 the the DT cord-333269-nntcac2k 83 6 part part NN cord-333269-nntcac2k 83 7 of of IN cord-333269-nntcac2k 83 8 the the DT cord-333269-nntcac2k 83 9 employee employee NN cord-333269-nntcac2k 83 10 and and CC cord-333269-nntcac2k 83 11 the the DT cord-333269-nntcac2k 83 12 employer employer NN cord-333269-nntcac2k 83 13 may may MD cord-333269-nntcac2k 83 14 vary vary VB cord-333269-nntcac2k 83 15 in in IN cord-333269-nntcac2k 83 16 each each DT cord-333269-nntcac2k 83 17 scenario scenario NN cord-333269-nntcac2k 83 18 , , , cord-333269-nntcac2k 83 19 and and CC cord-333269-nntcac2k 83 20 steps step NNS cord-333269-nntcac2k 83 21 may may MD cord-333269-nntcac2k 83 22 be be VB cord-333269-nntcac2k 83 23 considered consider VBN cord-333269-nntcac2k 83 24 for for IN cord-333269-nntcac2k 83 25 communicating communicate VBG cord-333269-nntcac2k 83 26 about about IN cord-333269-nntcac2k 83 27 each each DT cord-333269-nntcac2k 83 28 of of IN cord-333269-nntcac2k 83 29 them -PRON- PRP cord-333269-nntcac2k 83 30 accordingly accordingly RB cord-333269-nntcac2k 83 31 . . . cord-333269-nntcac2k 84 1 When when WRB cord-333269-nntcac2k 84 2 preparing prepare VBG cord-333269-nntcac2k 84 3 to to TO cord-333269-nntcac2k 84 4 communicate communicate VB cord-333269-nntcac2k 84 5 with with IN cord-333269-nntcac2k 84 6 staff staff NN cord-333269-nntcac2k 84 7 about about IN cord-333269-nntcac2k 84 8 these these DT cord-333269-nntcac2k 84 9 sensitive sensitive JJ cord-333269-nntcac2k 84 10 topics topic NNS cord-333269-nntcac2k 84 11 , , , cord-333269-nntcac2k 84 12 it -PRON- PRP cord-333269-nntcac2k 84 13 's be VBZ cord-333269-nntcac2k 84 14 important important JJ cord-333269-nntcac2k 84 15 to to TO cord-333269-nntcac2k 84 16 consult consult VB cord-333269-nntcac2k 84 17 with with IN cord-333269-nntcac2k 84 18 the the DT cord-333269-nntcac2k 84 19 utility utility NN cord-333269-nntcac2k 84 20 's 's POS cord-333269-nntcac2k 84 21 HR hr NN cord-333269-nntcac2k 84 22 and and CC cord-333269-nntcac2k 84 23 legal legal JJ cord-333269-nntcac2k 84 24 teams team NNS cord-333269-nntcac2k 84 25 and and CC cord-333269-nntcac2k 84 26 to to TO cord-333269-nntcac2k 84 27 ensure ensure VB cord-333269-nntcac2k 84 28 that that IN cord-333269-nntcac2k 84 29 employees employee NNS cord-333269-nntcac2k 84 30 feel feel VBP cord-333269-nntcac2k 84 31 supported support VBN cord-333269-nntcac2k 84 32 . . . cord-333269-nntcac2k 85 1 Any any DT cord-333269-nntcac2k 85 2 communication communication NN cord-333269-nntcac2k 85 3 activities activity NNS cord-333269-nntcac2k 85 4 must must MD cord-333269-nntcac2k 85 5 maintain maintain VB cord-333269-nntcac2k 85 6 employees employee NNS cord-333269-nntcac2k 85 7 ' ' POS cord-333269-nntcac2k 85 8 health health NN cord-333269-nntcac2k 85 9 data datum NNS cord-333269-nntcac2k 85 10 privacy privacy NN cord-333269-nntcac2k 85 11 as as RB cord-333269-nntcac2k 85 12 well well RB cord-333269-nntcac2k 85 13 . . . cord-333269-nntcac2k 86 1 If if IN cord-333269-nntcac2k 86 2 an an DT cord-333269-nntcac2k 86 3 employee employee NN cord-333269-nntcac2k 86 4 tests test VBZ cord-333269-nntcac2k 86 5 positive positive JJ cord-333269-nntcac2k 86 6 for for IN cord-333269-nntcac2k 86 7 the the DT cord-333269-nntcac2k 86 8 virus virus NN cord-333269-nntcac2k 86 9 , , , cord-333269-nntcac2k 86 10 the the DT cord-333269-nntcac2k 86 11 employer employer NN cord-333269-nntcac2k 86 12 should should MD cord-333269-nntcac2k 86 13 communicate communicate VB cord-333269-nntcac2k 86 14 with with IN cord-333269-nntcac2k 86 15 staff staff NN cord-333269-nntcac2k 86 16 that that IN cord-333269-nntcac2k 86 17 a a DT cord-333269-nntcac2k 86 18 colleague colleague NN cord-333269-nntcac2k 86 19 tested test VBD cord-333269-nntcac2k 86 20 positive positive JJ cord-333269-nntcac2k 86 21 and and CC cord-333269-nntcac2k 86 22 - - HYPH cord-333269-nntcac2k 86 23 depending depend VBG cord-333269-nntcac2k 86 24 on on IN cord-333269-nntcac2k 86 25 HR hr NN cord-333269-nntcac2k 86 26 and and CC cord-333269-nntcac2k 86 27 legal legal JJ cord-333269-nntcac2k 86 28 guidelinesspecify guidelinesspecify NN cord-333269-nntcac2k 86 29 which which WDT cord-333269-nntcac2k 86 30 department department NN cord-333269-nntcac2k 86 31 and and CC cord-333269-nntcac2k 86 32 locations location NNS cord-333269-nntcac2k 86 33 were be VBD cord-333269-nntcac2k 86 34 affected affect VBN cord-333269-nntcac2k 86 35 . . . cord-333269-nntcac2k 87 1 Cleaning cleaning NN cord-333269-nntcac2k 87 2 staff staff NN cord-333269-nntcac2k 87 3 should should MD cord-333269-nntcac2k 87 4 be be VB cord-333269-nntcac2k 87 5 directed direct VBN cord-333269-nntcac2k 87 6 to to TO cord-333269-nntcac2k 87 7 properly properly RB cord-333269-nntcac2k 87 8 disinfect disinfect VB cord-333269-nntcac2k 87 9 all all DT cord-333269-nntcac2k 87 10 affected affect VBN cord-333269-nntcac2k 87 11 areas area NNS cord-333269-nntcac2k 87 12 , , , cord-333269-nntcac2k 87 13 and and CC cord-333269-nntcac2k 87 14 utility utility NN cord-333269-nntcac2k 87 15 staff staff NN cord-333269-nntcac2k 87 16 should should MD cord-333269-nntcac2k 87 17 be be VB cord-333269-nntcac2k 87 18 told tell VBN cord-333269-nntcac2k 87 19 what what WDT cord-333269-nntcac2k 87 20 actions action NNS cord-333269-nntcac2k 87 21 are be VBP cord-333269-nntcac2k 87 22 being be VBG cord-333269-nntcac2k 87 23 taken take VBN cord-333269-nntcac2k 87 24 to to TO cord-333269-nntcac2k 87 25 ensure ensure VB cord-333269-nntcac2k 87 26 their -PRON- PRP$ cord-333269-nntcac2k 87 27 safety safety NN cord-333269-nntcac2k 87 28 in in IN cord-333269-nntcac2k 87 29 the the DT cord-333269-nntcac2k 87 30 workplace workplace NN cord-333269-nntcac2k 87 31 . . . cord-333269-nntcac2k 88 1 To to TO cord-333269-nntcac2k 88 2 minimize minimize VB cord-333269-nntcac2k 88 3 the the DT cord-333269-nntcac2k 88 4 time time NN cord-333269-nntcac2k 88 5 it -PRON- PRP cord-333269-nntcac2k 88 6 takes take VBZ cord-333269-nntcac2k 88 7 to to TO cord-333269-nntcac2k 88 8 notify notify VB cord-333269-nntcac2k 88 9 staff staff NN cord-333269-nntcac2k 88 10 of of IN cord-333269-nntcac2k 88 11 an an DT cord-333269-nntcac2k 88 12 employee employee NN cord-333269-nntcac2k 88 13 testing test VBG cord-333269-nntcac2k 88 14 positive positive JJ cord-333269-nntcac2k 88 15 for for IN cord-333269-nntcac2k 88 16 COVID-19 COVID-19 NNP cord-333269-nntcac2k 88 17 , , , cord-333269-nntcac2k 88 18 template template NN cord-333269-nntcac2k 88 19 language language NN cord-333269-nntcac2k 88 20 can can MD cord-333269-nntcac2k 88 21 be be VB cord-333269-nntcac2k 88 22 prepared prepare VBN cord-333269-nntcac2k 88 23 ahead ahead RB cord-333269-nntcac2k 88 24 of of IN cord-333269-nntcac2k 88 25 time time NN cord-333269-nntcac2k 88 26 for for IN cord-333269-nntcac2k 88 27 quick quick JJ cord-333269-nntcac2k 88 28 use use NN cord-333269-nntcac2k 88 29 . . . cord-333269-nntcac2k 89 1 In in IN cord-333269-nntcac2k 89 2 the the DT cord-333269-nntcac2k 89 3 tragic tragic JJ cord-333269-nntcac2k 89 4 event event NN cord-333269-nntcac2k 89 5 that that IN cord-333269-nntcac2k 89 6 an an DT cord-333269-nntcac2k 89 7 employee employee NN cord-333269-nntcac2k 89 8 passes pass VBZ cord-333269-nntcac2k 89 9 away away RB cord-333269-nntcac2k 89 10 from from IN cord-333269-nntcac2k 89 11 an an DT cord-333269-nntcac2k 89 12 illness illness NN cord-333269-nntcac2k 89 13 related relate VBN cord-333269-nntcac2k 89 14 to to IN cord-333269-nntcac2k 89 15 COVID-19 covid-19 CD cord-333269-nntcac2k 89 16 or or CC cord-333269-nntcac2k 89 17 under under IN cord-333269-nntcac2k 89 18 other other JJ cord-333269-nntcac2k 89 19 tragic tragic JJ cord-333269-nntcac2k 89 20 circumstances circumstance NNS cord-333269-nntcac2k 89 21 , , , cord-333269-nntcac2k 89 22 a a DT cord-333269-nntcac2k 89 23 utility utility NN cord-333269-nntcac2k 89 24 's 's POS cord-333269-nntcac2k 89 25 leader leader NN cord-333269-nntcac2k 89 26 should should MD cord-333269-nntcac2k 89 27 share share VB cord-333269-nntcac2k 89 28 the the DT cord-333269-nntcac2k 89 29 news news NN cord-333269-nntcac2k 89 30 with with IN cord-333269-nntcac2k 89 31 staff staff NN cord-333269-nntcac2k 89 32 . . . cord-333269-nntcac2k 90 1 Delivering deliver VBG cord-333269-nntcac2k 90 2 this this DT cord-333269-nntcac2k 90 3 kind kind NN cord-333269-nntcac2k 90 4 of of IN cord-333269-nntcac2k 90 5 news news NN cord-333269-nntcac2k 90 6 face face NN cord-333269-nntcac2k 90 7 - - HYPH cord-333269-nntcac2k 90 8 to to IN cord-333269-nntcac2k 90 9 - - HYPH cord-333269-nntcac2k 90 10 face face NN cord-333269-nntcac2k 90 11 to to IN cord-333269-nntcac2k 90 12 everyone everyone NN cord-333269-nntcac2k 90 13 at at IN cord-333269-nntcac2k 90 14 once once RB cord-333269-nntcac2k 90 15 is be VBZ cord-333269-nntcac2k 90 16 best good JJS cord-333269-nntcac2k 90 17 ; ; : cord-333269-nntcac2k 90 18 if if IN cord-333269-nntcac2k 90 19 not not RB cord-333269-nntcac2k 90 20 in in IN cord-333269-nntcac2k 90 21 person person NN cord-333269-nntcac2k 90 22 , , , cord-333269-nntcac2k 90 23 video video NN cord-333269-nntcac2k 90 24 conference conference NN cord-333269-nntcac2k 90 25 is be VBZ cord-333269-nntcac2k 90 26 a a DT cord-333269-nntcac2k 90 27 good good JJ cord-333269-nntcac2k 90 28 alternative alternative NN cord-333269-nntcac2k 90 29 . . . cord-333269-nntcac2k 91 1 If if IN cord-333269-nntcac2k 91 2 the the DT cord-333269-nntcac2k 91 3 employee employee NN cord-333269-nntcac2k 91 4 's 's POS cord-333269-nntcac2k 91 5 family family NN cord-333269-nntcac2k 91 6 allows allow VBZ cord-333269-nntcac2k 91 7 it -PRON- PRP cord-333269-nntcac2k 91 8 , , , cord-333269-nntcac2k 91 9 the the DT cord-333269-nntcac2k 91 10 utility utility NN cord-333269-nntcac2k 91 11 can can MD cord-333269-nntcac2k 91 12 notify notify VB cord-333269-nntcac2k 91 13 external external JJ cord-333269-nntcac2k 91 14 stakeholders stakeholder NNS cord-333269-nntcac2k 91 15 after after IN cord-333269-nntcac2k 91 16 employees employee NNS cord-333269-nntcac2k 91 17 have have VBP cord-333269-nntcac2k 91 18 been be VBN cord-333269-nntcac2k 91 19 notified notify VBN cord-333269-nntcac2k 91 20 as as RB cord-333269-nntcac2k 91 21 well well RB cord-333269-nntcac2k 91 22 . . . cord-333269-nntcac2k 92 1 For for IN cord-333269-nntcac2k 92 2 external external JJ cord-333269-nntcac2k 92 3 communications communication NNS cord-333269-nntcac2k 92 4 about about IN cord-333269-nntcac2k 92 5 employee employee NN cord-333269-nntcac2k 92 6 health health NN cord-333269-nntcac2k 92 7 , , , cord-333269-nntcac2k 92 8 it -PRON- PRP cord-333269-nntcac2k 92 9 can can MD cord-333269-nntcac2k 92 10 be be VB cord-333269-nntcac2k 92 11 helpful helpful JJ cord-333269-nntcac2k 92 12 to to TO cord-333269-nntcac2k 92 13 consult consult VB cord-333269-nntcac2k 92 14 guidance guidance NN cord-333269-nntcac2k 92 15 from from IN cord-333269-nntcac2k 92 16 state state NN cord-333269-nntcac2k 92 17 regulatory regulatory JJ cord-333269-nntcac2k 92 18 agencies agency NNS cord-333269-nntcac2k 92 19 on on IN cord-333269-nntcac2k 92 20 required require VBN cord-333269-nntcac2k 92 21 actions action NNS cord-333269-nntcac2k 92 22 . . . cord-333269-nntcac2k 93 1 Messaging messaging NN cord-333269-nntcac2k 93 2 should should MD cord-333269-nntcac2k 93 3 focus focus VB cord-333269-nntcac2k 93 4 on on IN cord-333269-nntcac2k 93 5 employee employee NN cord-333269-nntcac2k 93 6 safety safety NN cord-333269-nntcac2k 93 7 and and CC cord-333269-nntcac2k 93 8 privacy privacy NN cord-333269-nntcac2k 93 9 , , , cord-333269-nntcac2k 93 10 the the DT cord-333269-nntcac2k 93 11 continued continue VBN cord-333269-nntcac2k 93 12 safety safety NN cord-333269-nntcac2k 93 13 of of IN cord-333269-nntcac2k 93 14 tap tap NN cord-333269-nntcac2k 93 15 water water NN cord-333269-nntcac2k 93 16 , , , cord-333269-nntcac2k 93 17 and and CC cord-333269-nntcac2k 93 18 actions action NNS cord-333269-nntcac2k 93 19 the the DT cord-333269-nntcac2k 93 20 utility utility NN cord-333269-nntcac2k 93 21 is be VBZ cord-333269-nntcac2k 93 22 taking take VBG cord-333269-nntcac2k 93 23 to to TO cord-333269-nntcac2k 93 24 protect protect VB cord-333269-nntcac2k 93 25 employees employee NNS cord-333269-nntcac2k 93 26 and and CC cord-333269-nntcac2k 93 27 system system NN cord-333269-nntcac2k 93 28 operations operation NNS cord-333269-nntcac2k 93 29 , , , cord-333269-nntcac2k 93 30 such such JJ cord-333269-nntcac2k 93 31 as as IN cord-333269-nntcac2k 93 32 cleaning clean VBG cord-333269-nntcac2k 93 33 protocols protocol NNS cord-333269-nntcac2k 93 34 or or CC cord-333269-nntcac2k 93 35 alternate alternate JJ cord-333269-nntcac2k 93 36 work work NN cord-333269-nntcac2k 93 37 or or CC cord-333269-nntcac2k 93 38 housing housing NN cord-333269-nntcac2k 93 39 arrangements arrangement NNS cord-333269-nntcac2k 93 40 . . . cord-333269-nntcac2k 94 1 Many many JJ cord-333269-nntcac2k 94 2 sectors sector NNS cord-333269-nntcac2k 94 3 , , , cord-333269-nntcac2k 94 4 including include VBG cord-333269-nntcac2k 94 5 the the DT cord-333269-nntcac2k 94 6 water water NN cord-333269-nntcac2k 94 7 sector sector NN cord-333269-nntcac2k 94 8 , , , cord-333269-nntcac2k 94 9 have have VBP cord-333269-nntcac2k 94 10 implemented implement VBN cord-333269-nntcac2k 94 11 alternate alternate JJ cord-333269-nntcac2k 94 12 work work NN cord-333269-nntcac2k 94 13 arrangements arrangement NNS cord-333269-nntcac2k 94 14 to to TO cord-333269-nntcac2k 94 15 help help VB cord-333269-nntcac2k 94 16 ensure ensure VB cord-333269-nntcac2k 94 17 the the DT cord-333269-nntcac2k 94 18 Given give VBN cord-333269-nntcac2k 94 19 " " '' cord-333269-nntcac2k 94 20 safer safe JJR cord-333269-nntcac2k 94 21 at at IN cord-333269-nntcac2k 94 22 home home NN cord-333269-nntcac2k 94 23 " " '' cord-333269-nntcac2k 94 24 requirements requirement NNS cord-333269-nntcac2k 94 25 throughout throughout IN cord-333269-nntcac2k 94 26 North North NNP cord-333269-nntcac2k 94 27 America America NNP cord-333269-nntcac2k 94 28 , , , cord-333269-nntcac2k 94 29 online online JJ cord-333269-nntcac2k 94 30 meeting meeting NN cord-333269-nntcac2k 94 31 tools tool NNS cord-333269-nntcac2k 94 32 are be VBP cord-333269-nntcac2k 94 33 being be VBG cord-333269-nntcac2k 94 34 improved improve VBN cord-333269-nntcac2k 94 35 and and CC cord-333269-nntcac2k 94 36 gaining gain VBG cord-333269-nntcac2k 94 37 in in IN cord-333269-nntcac2k 94 38 popularity popularity NN cord-333269-nntcac2k 94 39 . . . cord-333269-nntcac2k 95 1 There there EX cord-333269-nntcac2k 95 2 are be VBP cord-333269-nntcac2k 95 3 many many JJ cord-333269-nntcac2k 95 4 platforms platform NNS cord-333269-nntcac2k 95 5 that that WDT cord-333269-nntcac2k 95 6 can can MD cord-333269-nntcac2k 95 7 accommodate accommodate VB cord-333269-nntcac2k 95 8 online online JJ cord-333269-nntcac2k 95 9 discussions discussion NNS cord-333269-nntcac2k 95 10 , , , cord-333269-nntcac2k 95 11 presentations presentation NNS cord-333269-nntcac2k 95 12 , , , cord-333269-nntcac2k 95 13 comments comment NNS cord-333269-nntcac2k 95 14 , , , cord-333269-nntcac2k 95 15 and and CC cord-333269-nntcac2k 95 16 question question NN cord-333269-nntcac2k 95 17 - - HYPH cord-333269-nntcac2k 95 18 and and CC cord-333269-nntcac2k 95 19 - - HYPH cord-333269-nntcac2k 95 20 answer answer NN cord-333269-nntcac2k 95 21 sessions session NNS cord-333269-nntcac2k 95 22 , , , cord-333269-nntcac2k 95 23 such such JJ cord-333269-nntcac2k 95 24 as as IN cord-333269-nntcac2k 95 25 the the DT cord-333269-nntcac2k 95 26 following follow VBG cord-333269-nntcac2k 95 27 : : : cord-333269-nntcac2k 95 28 • • XX cord-333269-nntcac2k 96 1 ClickMeeting ClickMeeting NNP cord-333269-nntcac2k 96 2 : : : cord-333269-nntcac2k 97 1 https://clickmeeting.com https://clickmeeting.com ADD cord-333269-nntcac2k 98 1 • • NNP cord-333269-nntcac2k 99 1 GoToMeeting gotomeeting NN cord-333269-nntcac2k 99 2 : : : cord-333269-nntcac2k 99 3 www.gotomeeting.com www.gotomeeting.com ADD cord-333269-nntcac2k 100 1 • • NNP cord-333269-nntcac2k 101 1 Microsoft Microsoft NNP cord-333269-nntcac2k 101 2 Teams Teams NNPS cord-333269-nntcac2k 101 3 : : : cord-333269-nntcac2k 102 1 www.microsoft.com/ www.microsoft.com/ IN cord-333269-nntcac2k 102 2 en en JJ cord-333269-nntcac2k 102 3 - - HYPH cord-333269-nntcac2k 102 4 us us NNP cord-333269-nntcac2k 102 5 / / SYM cord-333269-nntcac2k 102 6 microsoft-365 microsoft-365 CD cord-333269-nntcac2k 102 7 / / SYM cord-333269-nntcac2k 102 8 microsoft microsoft NNP cord-333269-nntcac2k 102 9 - - HYPH cord-333269-nntcac2k 102 10 teams/ teams/ CD cord-333269-nntcac2k 102 11 group group NN cord-333269-nntcac2k 102 12 - - HYPH cord-333269-nntcac2k 102 13 chat chat NN cord-333269-nntcac2k 102 14 - - HYPH cord-333269-nntcac2k 102 15 software software NN cord-333269-nntcac2k 103 1 • • NNP cord-333269-nntcac2k 104 1 Skype Skype NNP cord-333269-nntcac2k 104 2 : : : cord-333269-nntcac2k 105 1 www.skype.com/en www.skype.com/en NNP cord-333269-nntcac2k 105 2 • • NNP cord-333269-nntcac2k 105 3 Tele Tele NNP cord-333269-nntcac2k 105 4 - - HYPH cord-333269-nntcac2k 105 5 Town Town NNP cord-333269-nntcac2k 105 6 Hall Hall NNP cord-333269-nntcac2k 105 7 : : : cord-333269-nntcac2k 105 8 https://teletownhall.com https://teletownhall.com ADD cord-333269-nntcac2k 106 1 • • NNP cord-333269-nntcac2k 107 1 WebEx WebEx NNP cord-333269-nntcac2k 107 2 : : : cord-333269-nntcac2k 107 3 www.webex.com www.webex.com ADD cord-333269-nntcac2k 108 1 • • NNP cord-333269-nntcac2k 109 1 Zoom zoom VB cord-333269-nntcac2k 109 2 : : : cord-333269-nntcac2k 110 1 https://zoom.us https://zoom.us `` cord-333269-nntcac2k 110 2 safety safety NN cord-333269-nntcac2k 110 3 of of IN cord-333269-nntcac2k 110 4 staff staff NN cord-333269-nntcac2k 110 5 and and CC cord-333269-nntcac2k 110 6 the the DT cord-333269-nntcac2k 110 7 community community NN cord-333269-nntcac2k 110 8 . . . cord-333269-nntcac2k 111 1 In in IN cord-333269-nntcac2k 111 2 the the DT cord-333269-nntcac2k 111 3 case case NN cord-333269-nntcac2k 111 4 of of IN cord-333269-nntcac2k 111 5 water water NN cord-333269-nntcac2k 111 6 utilities utility NNS cord-333269-nntcac2k 111 7 , , , cord-333269-nntcac2k 111 8 some some DT cord-333269-nntcac2k 111 9 staff staff NN cord-333269-nntcac2k 111 10 can can MD cord-333269-nntcac2k 111 11 work work VB cord-333269-nntcac2k 111 12 remotely remotely RB cord-333269-nntcac2k 111 13 , , , cord-333269-nntcac2k 111 14 and and CC cord-333269-nntcac2k 111 15 other other JJ cord-333269-nntcac2k 111 16 arrangements arrangement NNS cord-333269-nntcac2k 111 17 can can MD cord-333269-nntcac2k 111 18 be be VB cord-333269-nntcac2k 111 19 made make VBN cord-333269-nntcac2k 111 20 to to TO cord-333269-nntcac2k 111 21 help help VB cord-333269-nntcac2k 111 22 protect protect VB cord-333269-nntcac2k 111 23 those those DT cord-333269-nntcac2k 111 24 who who WP cord-333269-nntcac2k 111 25 must must MD cord-333269-nntcac2k 111 26 be be VB cord-333269-nntcac2k 111 27 at at IN cord-333269-nntcac2k 111 28 the the DT cord-333269-nntcac2k 111 29 utility utility NN cord-333269-nntcac2k 111 30 or or CC cord-333269-nntcac2k 111 31 in in IN cord-333269-nntcac2k 111 32 the the DT cord-333269-nntcac2k 111 33 community community NN cord-333269-nntcac2k 111 34 for for IN cord-333269-nntcac2k 111 35 work work NN cord-333269-nntcac2k 111 36 . . . cord-333269-nntcac2k 112 1 Operations operation NNS cord-333269-nntcac2k 112 2 staff staff NN cord-333269-nntcac2k 112 3 may may MD cord-333269-nntcac2k 112 4 need need VB cord-333269-nntcac2k 112 5 special special JJ cord-333269-nntcac2k 112 6 arrangements arrangement NNS cord-333269-nntcac2k 112 7 , , , cord-333269-nntcac2k 112 8 including include VBG cord-333269-nntcac2k 112 9 isolating isolate VBG cord-333269-nntcac2k 112 10 critical critical JJ cord-333269-nntcac2k 112 11 members member NNS cord-333269-nntcac2k 112 12 or or CC cord-333269-nntcac2k 112 13 crews crew NNS cord-333269-nntcac2k 112 14 , , , cord-333269-nntcac2k 112 15 even even RB cord-333269-nntcac2k 112 16 sheltering shelter VBG cord-333269-nntcac2k 112 17 onsite onsite JJ cord-333269-nntcac2k 112 18 at at IN cord-333269-nntcac2k 112 19 the the DT cord-333269-nntcac2k 112 20 plant plant NN cord-333269-nntcac2k 112 21 in in IN cord-333269-nntcac2k 112 22 extreme extreme JJ cord-333269-nntcac2k 112 23 cases case NNS cord-333269-nntcac2k 112 24 , , , cord-333269-nntcac2k 112 25 as as IN cord-333269-nntcac2k 112 26 was be VBD cord-333269-nntcac2k 112 27 done do VBN cord-333269-nntcac2k 112 28 at at IN cord-333269-nntcac2k 112 29 California California NNP cord-333269-nntcac2k 112 30 's 's POS cord-333269-nntcac2k 112 31 Carlsbad Carlsbad NNP cord-333269-nntcac2k 112 32 Desalination Desalination NNP cord-333269-nntcac2k 112 33 Plant Plant NNP cord-333269-nntcac2k 112 34 . . . cord-333269-nntcac2k 113 1 If if IN cord-333269-nntcac2k 113 2 employees employee NNS cord-333269-nntcac2k 113 3 are be VBP cord-333269-nntcac2k 113 4 working work VBG cord-333269-nntcac2k 113 5 from from IN cord-333269-nntcac2k 113 6 home home RB cord-333269-nntcac2k 113 7 , , , cord-333269-nntcac2k 113 8 it -PRON- PRP cord-333269-nntcac2k 113 9 's be VBZ cord-333269-nntcac2k 113 10 advisable advisable JJ cord-333269-nntcac2k 113 11 to to TO cord-333269-nntcac2k 113 12 be be VB cord-333269-nntcac2k 113 13 transparent transparent JJ cord-333269-nntcac2k 113 14 with with IN cord-333269-nntcac2k 113 15 the the DT cord-333269-nntcac2k 113 16 community community NN cord-333269-nntcac2k 113 17 about about IN cord-333269-nntcac2k 113 18 it -PRON- PRP cord-333269-nntcac2k 113 19 . . . cord-333269-nntcac2k 114 1 Share share VB cord-333269-nntcac2k 114 2 what what WP cord-333269-nntcac2k 114 3 the the DT cord-333269-nntcac2k 114 4 utility utility NN cord-333269-nntcac2k 114 5 is be VBZ cord-333269-nntcac2k 114 6 doing do VBG cord-333269-nntcac2k 114 7 to to TO cord-333269-nntcac2k 114 8 protect protect VB cord-333269-nntcac2k 114 9 employees employee NNS cord-333269-nntcac2k 114 10 and and CC cord-333269-nntcac2k 114 11 the the DT cord-333269-nntcac2k 114 12 community community NN cord-333269-nntcac2k 114 13 by by IN cord-333269-nntcac2k 114 14 allowing allow VBG cord-333269-nntcac2k 114 15 employees employee NNS cord-333269-nntcac2k 114 16 to to TO cord-333269-nntcac2k 114 17 work work VB cord-333269-nntcac2k 114 18 from from IN cord-333269-nntcac2k 114 19 home home RB cord-333269-nntcac2k 114 20 where where WRB cord-333269-nntcac2k 114 21 feasible feasible JJ cord-333269-nntcac2k 114 22 . . . cord-333269-nntcac2k 115 1 In in IN cord-333269-nntcac2k 115 2 the the DT cord-333269-nntcac2k 115 3 case case NN cord-333269-nntcac2k 115 4 of of IN cord-333269-nntcac2k 115 5 Louisville Louisville NNP cord-333269-nntcac2k 115 6 Water Water NNP cord-333269-nntcac2k 115 7 , , , cord-333269-nntcac2k 115 8 the the DT cord-333269-nntcac2k 115 9 message message NN cord-333269-nntcac2k 115 10 to to IN cord-333269-nntcac2k 115 11 the the DT cord-333269-nntcac2k 115 12 community community NN cord-333269-nntcac2k 115 13 has have VBZ cord-333269-nntcac2k 115 14 been be VBN cord-333269-nntcac2k 115 15 that that IN cord-333269-nntcac2k 115 16 the the DT cord-333269-nntcac2k 115 17 utility utility NN cord-333269-nntcac2k 115 18 is be VBZ cord-333269-nntcac2k 115 19 an an DT cord-333269-nntcac2k 115 20 essential essential JJ cord-333269-nntcac2k 115 21 employer employer NN cord-333269-nntcac2k 115 22 , , , cord-333269-nntcac2k 115 23 but but CC cord-333269-nntcac2k 115 24 that that DT cord-333269-nntcac2k 115 25 does do VBZ cord-333269-nntcac2k 115 26 n't not RB cord-333269-nntcac2k 115 27 mean mean VB cord-333269-nntcac2k 115 28 that that IN cord-333269-nntcac2k 115 29 all all DT cord-333269-nntcac2k 115 30 employees employee NNS cord-333269-nntcac2k 115 31 need need VBP cord-333269-nntcac2k 115 32 to to TO cord-333269-nntcac2k 115 33 do do VB cord-333269-nntcac2k 115 34 their -PRON- PRP$ cord-333269-nntcac2k 115 35 essential essential JJ cord-333269-nntcac2k 115 36 job job NN cord-333269-nntcac2k 115 37 functions function NNS cord-333269-nntcac2k 115 38 in in IN cord-333269-nntcac2k 115 39 a a DT cord-333269-nntcac2k 115 40 traditional traditional JJ cord-333269-nntcac2k 115 41 work work NN cord-333269-nntcac2k 115 42 setting setting NN cord-333269-nntcac2k 115 43 . . . cord-333269-nntcac2k 116 1 Beyond beyond IN cord-333269-nntcac2k 116 2 allowing allow VBG cord-333269-nntcac2k 116 3 work work NN cord-333269-nntcac2k 116 4 from from IN cord-333269-nntcac2k 116 5 home home NN cord-333269-nntcac2k 116 6 , , , cord-333269-nntcac2k 116 7 utilities utility NNS cord-333269-nntcac2k 116 8 should should MD cord-333269-nntcac2k 116 9 also also RB cord-333269-nntcac2k 116 10 tell tell VB cord-333269-nntcac2k 116 11 their -PRON- PRP$ cord-333269-nntcac2k 116 12 communities community NNS cord-333269-nntcac2k 116 13 how how WRB cord-333269-nntcac2k 116 14 they -PRON- PRP cord-333269-nntcac2k 116 15 're be VBP cord-333269-nntcac2k 116 16 keeping keep VBG cord-333269-nntcac2k 116 17 employees employee NNS cord-333269-nntcac2k 116 18 who who WP cord-333269-nntcac2k 116 19 must must MD cord-333269-nntcac2k 116 20 report report VB cord-333269-nntcac2k 116 21 to to TO cord-333269-nntcac2k 116 22 work work VB cord-333269-nntcac2k 116 23 safe safe JJ cord-333269-nntcac2k 116 24 and and CC cord-333269-nntcac2k 116 25 healthy healthy JJ cord-333269-nntcac2k 116 26 . . . cord-333269-nntcac2k 117 1 According accord VBG cord-333269-nntcac2k 117 2 to to IN cord-333269-nntcac2k 117 3 a a DT cord-333269-nntcac2k 117 4 new new JJ cord-333269-nntcac2k 117 5 analysis analysis NN cord-333269-nntcac2k 117 6 prepared prepare VBN cord-333269-nntcac2k 117 7 by by IN cord-333269-nntcac2k 117 8 Raftelis Raftelis NNP cord-333269-nntcac2k 117 9 for for IN cord-333269-nntcac2k 117 10 AWWA AWWA NNP cord-333269-nntcac2k 117 11 and and CC cord-333269-nntcac2k 117 12 the the DT cord-333269-nntcac2k 117 13 Association Association NNP cord-333269-nntcac2k 117 14 of of IN cord-333269-nntcac2k 117 15 Metropolitan Metropolitan NNP cord-333269-nntcac2k 117 16 Water Water NNP cord-333269-nntcac2k 117 17 Agencies Agencies NNPS cord-333269-nntcac2k 117 18 , , , cord-333269-nntcac2k 117 19 it -PRON- PRP cord-333269-nntcac2k 117 20 's be VBZ cord-333269-nntcac2k 117 21 estimated estimate VBN cord-333269-nntcac2k 117 22 that that IN cord-333269-nntcac2k 117 23 drinking drinking NN cord-333269-nntcac2k 117 24 water water NN cord-333269-nntcac2k 117 25 utilities utility NNS cord-333269-nntcac2k 117 26 in in IN cord-333269-nntcac2k 117 27 the the DT cord-333269-nntcac2k 117 28 United United NNP cord-333269-nntcac2k 117 29 States States NNP cord-333269-nntcac2k 117 30 will will MD cord-333269-nntcac2k 117 31 see see VB cord-333269-nntcac2k 117 32 revenues revenue NNS cord-333269-nntcac2k 117 33 from from IN cord-333269-nntcac2k 117 34 customer customer NN cord-333269-nntcac2k 117 35 payments payment NNS cord-333269-nntcac2k 117 36 drop drop VBP cord-333269-nntcac2k 117 37 by by IN cord-333269-nntcac2k 117 38 nearly nearly RB cord-333269-nntcac2k 117 39 $ $ $ cord-333269-nntcac2k 117 40 14 14 CD cord-333269-nntcac2k 117 41 billion billion CD cord-333269-nntcac2k 117 42 . . . cord-333269-nntcac2k 118 1 In in IN cord-333269-nntcac2k 118 2 responding respond VBG cord-333269-nntcac2k 118 3 to to IN cord-333269-nntcac2k 118 4 financial financial JJ cord-333269-nntcac2k 118 5 hardship hardship NN cord-333269-nntcac2k 118 6 , , , cord-333269-nntcac2k 118 7 many many JJ cord-333269-nntcac2k 118 8 utilities utility NNS cord-333269-nntcac2k 118 9 have have VBP cord-333269-nntcac2k 118 10 suspended suspend VBN cord-333269-nntcac2k 118 11 water water NN cord-333269-nntcac2k 118 12 shutoffs shutoff NNS cord-333269-nntcac2k 118 13 during during IN cord-333269-nntcac2k 118 14 the the DT cord-333269-nntcac2k 118 15 crisis crisis NN cord-333269-nntcac2k 118 16 . . . cord-333269-nntcac2k 119 1 It -PRON- PRP cord-333269-nntcac2k 119 2 's be VBZ cord-333269-nntcac2k 119 3 also also RB cord-333269-nntcac2k 119 4 important important JJ cord-333269-nntcac2k 119 5 to to TO cord-333269-nntcac2k 119 6 consider consider VB cord-333269-nntcac2k 119 7 that that IN cord-333269-nntcac2k 119 8 many many JJ cord-333269-nntcac2k 119 9 customers customer NNS cord-333269-nntcac2k 119 10 may may MD cord-333269-nntcac2k 119 11 be be VB cord-333269-nntcac2k 119 12 unemployed unemployed JJ cord-333269-nntcac2k 119 13 as as IN cord-333269-nntcac2k 119 14 a a DT cord-333269-nntcac2k 119 15 result result NN cord-333269-nntcac2k 119 16 of of IN cord-333269-nntcac2k 119 17 the the DT cord-333269-nntcac2k 119 18 pandemic pandemic NN cord-333269-nntcac2k 119 19 and and CC cord-333269-nntcac2k 119 20 tailor tailor NN cord-333269-nntcac2k 119 21 messaging messaging NN cord-333269-nntcac2k 119 22 to to TO cord-333269-nntcac2k 119 23 be be VB cord-333269-nntcac2k 119 24 sensitive sensitive JJ cord-333269-nntcac2k 119 25 to to IN cord-333269-nntcac2k 119 26 this this DT cord-333269-nntcac2k 119 27 . . . cord-333269-nntcac2k 120 1 The the DT cord-333269-nntcac2k 120 2 key key NN cord-333269-nntcac2k 120 3 is be VBZ cord-333269-nntcac2k 120 4 to to TO cord-333269-nntcac2k 120 5 get get VB cord-333269-nntcac2k 120 6 in in IN cord-333269-nntcac2k 120 7 front front NN cord-333269-nntcac2k 120 8 of of IN cord-333269-nntcac2k 120 9 the the DT cord-333269-nntcac2k 120 10 situation situation NN cord-333269-nntcac2k 120 11 as as RB cord-333269-nntcac2k 120 12 much much RB cord-333269-nntcac2k 120 13 as as IN cord-333269-nntcac2k 120 14 possible possible JJ cord-333269-nntcac2k 120 15 and and CC cord-333269-nntcac2k 120 16 to to TO cord-333269-nntcac2k 120 17 proactively proactively RB cord-333269-nntcac2k 120 18 reach reach VB cord-333269-nntcac2k 120 19 out out RP cord-333269-nntcac2k 120 20 to to IN cord-333269-nntcac2k 120 21 consumers consumer NNS cord-333269-nntcac2k 120 22 to to TO cord-333269-nntcac2k 120 23 set set VB cord-333269-nntcac2k 120 24 up up RP cord-333269-nntcac2k 120 25 payment payment NN cord-333269-nntcac2k 120 26 plans plan NNS cord-333269-nntcac2k 120 27 while while IN cord-333269-nntcac2k 120 28 being be VBG cord-333269-nntcac2k 120 29 as as IN cord-333269-nntcac2k 120 30 understanding understanding NN cord-333269-nntcac2k 120 31 as as IN cord-333269-nntcac2k 120 32 possible possible JJ cord-333269-nntcac2k 120 33 . . . cord-333269-nntcac2k 121 1 For for IN cord-333269-nntcac2k 121 2 example example NN cord-333269-nntcac2k 121 3 , , , cord-333269-nntcac2k 121 4 Fort Fort NNP cord-333269-nntcac2k 121 5 Worth Worth NNP cord-333269-nntcac2k 121 6 Water Water NNP cord-333269-nntcac2k 121 7 Department Department NNP cord-333269-nntcac2k 121 8 is be VBZ cord-333269-nntcac2k 121 9 letting let VBG cord-333269-nntcac2k 121 10 customers customer NNS cord-333269-nntcac2k 121 11 know know VB cord-333269-nntcac2k 121 12 when when WRB cord-333269-nntcac2k 121 13 they -PRON- PRP cord-333269-nntcac2k 121 14 are be VBP cord-333269-nntcac2k 121 15 past past JJ cord-333269-nntcac2k 121 16 due due JJ cord-333269-nntcac2k 121 17 on on IN cord-333269-nntcac2k 121 18 bills bill NNS cord-333269-nntcac2k 121 19 but but CC cord-333269-nntcac2k 121 20 has have VBZ cord-333269-nntcac2k 121 21 softened soften VBN cord-333269-nntcac2k 121 22 the the DT cord-333269-nntcac2k 121 23 tone tone NN cord-333269-nntcac2k 121 24 and and CC cord-333269-nntcac2k 121 25 changed change VBD cord-333269-nntcac2k 121 26 the the DT cord-333269-nntcac2k 121 27 message message NN cord-333269-nntcac2k 121 28 to to TO cord-333269-nntcac2k 121 29 encourage encourage VB cord-333269-nntcac2k 121 30 customers customer NNS cord-333269-nntcac2k 121 31 to to TO cord-333269-nntcac2k 121 32 pay pay VB cord-333269-nntcac2k 121 33 what what WP cord-333269-nntcac2k 121 34 they -PRON- PRP cord-333269-nntcac2k 121 35 can can MD cord-333269-nntcac2k 121 36 . . . cord-333269-nntcac2k 122 1 Louisville Louisville NNP cord-333269-nntcac2k 122 2 Water Water NNP cord-333269-nntcac2k 122 3 launched launch VBD cord-333269-nntcac2k 122 4 a a DT cord-333269-nntcac2k 122 5 campaign campaign NN cord-333269-nntcac2k 122 6 to to TO cord-333269-nntcac2k 122 7 " " `` cord-333269-nntcac2k 122 8 pay pay VB cord-333269-nntcac2k 122 9 what what WP cord-333269-nntcac2k 122 10 you -PRON- PRP cord-333269-nntcac2k 122 11 can can MD cord-333269-nntcac2k 122 12 " " '' cord-333269-nntcac2k 122 13 in in IN cord-333269-nntcac2k 122 14 mid mid NNP cord-333269-nntcac2k 122 15 - - NNP cord-333269-nntcac2k 122 16 April April NNP cord-333269-nntcac2k 122 17 and and CC cord-333269-nntcac2k 122 18 then then RB cord-333269-nntcac2k 122 19 worked work VBD cord-333269-nntcac2k 122 20 on on IN cord-333269-nntcac2k 122 21 a a DT cord-333269-nntcac2k 122 22 larger large JJR cord-333269-nntcac2k 122 23 strategy strategy NN cord-333269-nntcac2k 122 24 for for IN cord-333269-nntcac2k 122 25 messaging messaging NN cord-333269-nntcac2k 122 26 , , , cord-333269-nntcac2k 122 27 bill bill NN cord-333269-nntcac2k 122 28 assistance assistance NN cord-333269-nntcac2k 122 29 , , , cord-333269-nntcac2k 122 30 and and CC cord-333269-nntcac2k 122 31 community community NN cord-333269-nntcac2k 122 32 partnerships partnership NNS cord-333269-nntcac2k 122 33 to to TO cord-333269-nntcac2k 122 34 help help VB cord-333269-nntcac2k 122 35 customers customer NNS cord-333269-nntcac2k 122 36 who who WP cord-333269-nntcac2k 122 37 fall fall VBP cord-333269-nntcac2k 122 38 behind behind RB cord-333269-nntcac2k 122 39 on on IN cord-333269-nntcac2k 122 40 payments payment NNS cord-333269-nntcac2k 122 41 as as IN cord-333269-nntcac2k 122 42 a a DT cord-333269-nntcac2k 122 43 result result NN cord-333269-nntcac2k 122 44 of of IN cord-333269-nntcac2k 122 45 the the DT cord-333269-nntcac2k 122 46 pandemic pandemic NN cord-333269-nntcac2k 122 47 . . . cord-333269-nntcac2k 123 1 Water water NN cord-333269-nntcac2k 123 2 utilities utility NNS cord-333269-nntcac2k 123 3 still still RB cord-333269-nntcac2k 123 4 have have VBP cord-333269-nntcac2k 123 5 financial financial JJ cord-333269-nntcac2k 123 6 responsibilities responsibility NNS cord-333269-nntcac2k 123 7 , , , cord-333269-nntcac2k 123 8 too too RB cord-333269-nntcac2k 123 9 , , , cord-333269-nntcac2k 123 10 and and CC cord-333269-nntcac2k 123 11 some some DT cord-333269-nntcac2k 123 12 may may MD cord-333269-nntcac2k 123 13 have have VB cord-333269-nntcac2k 123 14 planned plan VBN cord-333269-nntcac2k 123 15 for for IN cord-333269-nntcac2k 123 16 rate rate NN cord-333269-nntcac2k 123 17 increases increase NNS cord-333269-nntcac2k 123 18 before before IN cord-333269-nntcac2k 123 19 the the DT cord-333269-nntcac2k 123 20 pandemic pandemic NN cord-333269-nntcac2k 123 21 started start VBD cord-333269-nntcac2k 123 22 . . . cord-333269-nntcac2k 124 1 In in IN cord-333269-nntcac2k 124 2 the the DT cord-333269-nntcac2k 124 3 case case NN cord-333269-nntcac2k 124 4 that that IN cord-333269-nntcac2k 124 5 the the DT cord-333269-nntcac2k 124 6 increases increase NNS cord-333269-nntcac2k 124 7 ca can MD cord-333269-nntcac2k 124 8 n't not RB cord-333269-nntcac2k 124 9 be be VB cord-333269-nntcac2k 124 10 delayed delay VBN cord-333269-nntcac2k 124 11 , , , cord-333269-nntcac2k 124 12 methods method NNS cord-333269-nntcac2k 124 13 for for IN cord-333269-nntcac2k 124 14 communicating communicate VBG cord-333269-nntcac2k 124 15 should should MD cord-333269-nntcac2k 124 16 be be VB cord-333269-nntcac2k 124 17 varied varied JJ cord-333269-nntcac2k 124 18 and and CC cord-333269-nntcac2k 124 19 include include VBP cord-333269-nntcac2k 124 20 online online JJ cord-333269-nntcac2k 124 21 tools tool NNS cord-333269-nntcac2k 124 22 , , , cord-333269-nntcac2k 124 23 phone phone NN cord-333269-nntcac2k 124 24 calls call NNS cord-333269-nntcac2k 124 25 , , , cord-333269-nntcac2k 124 26 and and CC cord-333269-nntcac2k 124 27 e e NN cord-333269-nntcac2k 124 28 - - NN cord-333269-nntcac2k 124 29 mail mail NN cord-333269-nntcac2k 124 30 messages message NNS cord-333269-nntcac2k 124 31 . . . cord-333269-nntcac2k 125 1 Not not RB cord-333269-nntcac2k 125 2 all all DT cord-333269-nntcac2k 125 3 customers customer NNS cord-333269-nntcac2k 125 4 will will MD cord-333269-nntcac2k 125 5 have have VB cord-333269-nntcac2k 125 6 access access NN cord-333269-nntcac2k 125 7 to to IN cord-333269-nntcac2k 125 8 online online JJ cord-333269-nntcac2k 125 9 tools tool NNS cord-333269-nntcac2k 125 10 , , , cord-333269-nntcac2k 125 11 and and CC cord-333269-nntcac2k 125 12 lower low JJR cord-333269-nntcac2k 125 13 - - HYPH cord-333269-nntcac2k 125 14 income income NN cord-333269-nntcac2k 125 15 populations population NNS cord-333269-nntcac2k 125 16 will will MD cord-333269-nntcac2k 125 17 be be VB cord-333269-nntcac2k 125 18 affected affect VBN cord-333269-nntcac2k 125 19 more more RBR cord-333269-nntcac2k 125 20 dramatically dramatically RB cord-333269-nntcac2k 125 21 . . . cord-333269-nntcac2k 126 1 As as IN cord-333269-nntcac2k 126 2 with with IN cord-333269-nntcac2k 126 3 communicating communicate VBG cord-333269-nntcac2k 126 4 about about IN cord-333269-nntcac2k 126 5 finances finance NNS cord-333269-nntcac2k 126 6 during during IN cord-333269-nntcac2k 126 7 a a DT cord-333269-nntcac2k 126 8 crisis crisis NN cord-333269-nntcac2k 126 9 , , , cord-333269-nntcac2k 126 10 other other JJ cord-333269-nntcac2k 126 11 topics topic NNS cord-333269-nntcac2k 126 12 also also RB cord-333269-nntcac2k 126 13 may may MD cord-333269-nntcac2k 126 14 need need VB cord-333269-nntcac2k 126 15 to to TO cord-333269-nntcac2k 126 16 be be VB cord-333269-nntcac2k 126 17 shared share VBN cord-333269-nntcac2k 126 18 with with IN cord-333269-nntcac2k 126 19 the the DT cord-333269-nntcac2k 126 20 utility utility NN cord-333269-nntcac2k 126 21 's 's POS cord-333269-nntcac2k 126 22 community community NN cord-333269-nntcac2k 126 23 . . . cord-333269-nntcac2k 127 1 For for IN cord-333269-nntcac2k 127 2 example example NN cord-333269-nntcac2k 127 3 , , , cord-333269-nntcac2k 127 4 if if IN cord-333269-nntcac2k 127 5 a a DT cord-333269-nntcac2k 127 6 treatment treatment NN cord-333269-nntcac2k 127 7 process process NN cord-333269-nntcac2k 127 8 is be VBZ cord-333269-nntcac2k 127 9 changing change VBG cord-333269-nntcac2k 127 10 or or CC cord-333269-nntcac2k 127 11 a a DT cord-333269-nntcac2k 127 12 contaminant contaminant NN cord-333269-nntcac2k 127 13 is be VBZ cord-333269-nntcac2k 127 14 identified identify VBN cord-333269-nntcac2k 127 15 , , , cord-333269-nntcac2k 127 16 the the DT cord-333269-nntcac2k 127 17 utility utility NN cord-333269-nntcac2k 127 18 needs need VBZ cord-333269-nntcac2k 127 19 to to TO cord-333269-nntcac2k 127 20 share share VB cord-333269-nntcac2k 127 21 this this DT cord-333269-nntcac2k 127 22 information information NN cord-333269-nntcac2k 127 23 with with IN cord-333269-nntcac2k 127 24 the the DT cord-333269-nntcac2k 127 25 community community NN cord-333269-nntcac2k 127 26 in in IN cord-333269-nntcac2k 127 27 context context NN cord-333269-nntcac2k 127 28 . . . cord-333269-nntcac2k 128 1 Important important JJ cord-333269-nntcac2k 128 2 regular regular JJ cord-333269-nntcac2k 128 3 communications communication NNS cord-333269-nntcac2k 128 4 should should MD cord-333269-nntcac2k 128 5 also also RB cord-333269-nntcac2k 128 6 continue continue VB cord-333269-nntcac2k 128 7 to to TO cord-333269-nntcac2k 128 8 go go VB cord-333269-nntcac2k 128 9 out out RP cord-333269-nntcac2k 128 10 as as IN cord-333269-nntcac2k 128 11 planned plan VBN cord-333269-nntcac2k 128 12 . . . cord-333269-nntcac2k 129 1 Messaging message VBG cord-333269-nntcac2k 129 2 about about IN cord-333269-nntcac2k 129 3 treatment treatment NN cord-333269-nntcac2k 129 4 changes change NNS cord-333269-nntcac2k 129 5 or or CC cord-333269-nntcac2k 129 6 other other JJ cord-333269-nntcac2k 129 7 safety safety NN cord-333269-nntcac2k 129 8 concerns concern NNS cord-333269-nntcac2k 129 9 should should MD cord-333269-nntcac2k 129 10 be be VB cord-333269-nntcac2k 129 11 transparent transparent JJ cord-333269-nntcac2k 129 12 , , , cord-333269-nntcac2k 129 13 accurate accurate JJ cord-333269-nntcac2k 129 14 , , , cord-333269-nntcac2k 129 15 appropriate appropriate JJ cord-333269-nntcac2k 129 16 , , , cord-333269-nntcac2k 129 17 and and CC cord-333269-nntcac2k 129 18 timely timely RB cord-333269-nntcac2k 129 19 and and CC cord-333269-nntcac2k 129 20 should should MD cord-333269-nntcac2k 129 21 be be VB cord-333269-nntcac2k 129 22 shared share VBN cord-333269-nntcac2k 129 23 in in IN cord-333269-nntcac2k 129 24 simple simple JJ cord-333269-nntcac2k 129 25 language language NN cord-333269-nntcac2k 129 26 that that WDT cord-333269-nntcac2k 129 27 's be VBZ cord-333269-nntcac2k 129 28 easily easily RB cord-333269-nntcac2k 129 29 understood understand VBN cord-333269-nntcac2k 129 30 . . . cord-333269-nntcac2k 130 1 It -PRON- PRP cord-333269-nntcac2k 130 2 should should MD cord-333269-nntcac2k 130 3 incorporate incorporate VB cord-333269-nntcac2k 130 4 any any DT cord-333269-nntcac2k 130 5 language language NN cord-333269-nntcac2k 130 6 required require VBN cord-333269-nntcac2k 130 7 by by IN cord-333269-nntcac2k 130 8 the the DT cord-333269-nntcac2k 130 9 applicable applicable JJ cord-333269-nntcac2k 130 10 regulatory regulatory JJ cord-333269-nntcac2k 130 11 agency agency NN cord-333269-nntcac2k 130 12 and and CC cord-333269-nntcac2k 130 13 be be VB cord-333269-nntcac2k 130 14 sensitive sensitive JJ cord-333269-nntcac2k 130 15 to to IN cord-333269-nntcac2k 130 16 the the DT cord-333269-nntcac2k 130 17 crisis crisis NN cord-333269-nntcac2k 130 18 . . . cord-333269-nntcac2k 131 1 For for IN cord-333269-nntcac2k 131 2 example example NN cord-333269-nntcac2k 131 3 , , , cord-333269-nntcac2k 131 4 the the DT cord-333269-nntcac2k 131 5 communication communication NN cord-333269-nntcac2k 131 6 may may MD cord-333269-nntcac2k 131 7 start start VB cord-333269-nntcac2k 131 8 off off RP cord-333269-nntcac2k 131 9 by by IN cord-333269-nntcac2k 131 10 acknowledging acknowledge VBG cord-333269-nntcac2k 131 11 that that IN cord-333269-nntcac2k 131 12 people people NNS cord-333269-nntcac2k 131 13 are be VBP cord-333269-nntcac2k 131 14 at at IN cord-333269-nntcac2k 131 15 home home NN cord-333269-nntcac2k 131 16 but but CC cord-333269-nntcac2k 131 17 that that IN cord-333269-nntcac2k 131 18 the the DT cord-333269-nntcac2k 131 19 water water NN cord-333269-nntcac2k 131 20 utility utility NN cord-333269-nntcac2k 131 21 is be VBZ cord-333269-nntcac2k 131 22 continuing continue VBG cord-333269-nntcac2k 131 23 its -PRON- PRP$ cord-333269-nntcac2k 131 24 normal normal JJ cord-333269-nntcac2k 131 25 operations operation NNS cord-333269-nntcac2k 131 26 to to TO cord-333269-nntcac2k 131 27 provide provide VB cord-333269-nntcac2k 131 28 safe safe JJ cord-333269-nntcac2k 131 29 water water NN cord-333269-nntcac2k 131 30 , , , cord-333269-nntcac2k 131 31 and and CC cord-333269-nntcac2k 131 32 then then RB cord-333269-nntcac2k 131 33 go go VB cord-333269-nntcac2k 131 34 on on RP cord-333269-nntcac2k 131 35 to to TO cord-333269-nntcac2k 131 36 explain explain VB cord-333269-nntcac2k 131 37 any any DT cord-333269-nntcac2k 131 38 operational operational JJ cord-333269-nntcac2k 131 39 changes change NNS cord-333269-nntcac2k 131 40 that that WDT cord-333269-nntcac2k 131 41 have have VBP cord-333269-nntcac2k 131 42 or or CC cord-333269-nntcac2k 131 43 may may MD cord-333269-nntcac2k 131 44 become become VB cord-333269-nntcac2k 131 45 necessary necessary JJ cord-333269-nntcac2k 131 46 . . . cord-333269-nntcac2k 132 1 As as IN cord-333269-nntcac2k 132 2 another another DT cord-333269-nntcac2k 132 3 example example NN cord-333269-nntcac2k 132 4 , , , cord-333269-nntcac2k 132 5 customers customer NNS cord-333269-nntcac2k 132 6 may may MD cord-333269-nntcac2k 132 7 have have VB cord-333269-nntcac2k 132 8 questions question NNS cord-333269-nntcac2k 132 9 about about IN cord-333269-nntcac2k 132 10 the the DT cord-333269-nntcac2k 132 11 effectiveness effectiveness NN cord-333269-nntcac2k 132 12 of of IN cord-333269-nntcac2k 132 13 a a DT cord-333269-nntcac2k 132 14 treatment treatment NN cord-333269-nntcac2k 132 15 technology technology NN cord-333269-nntcac2k 132 16 related relate VBN cord-333269-nntcac2k 132 17 to to IN cord-333269-nntcac2k 132 18 a a DT cord-333269-nntcac2k 132 19 potable potable JJ cord-333269-nntcac2k 132 20 reuse reuse NN cord-333269-nntcac2k 132 21 project project NN cord-333269-nntcac2k 132 22 . . . cord-333269-nntcac2k 133 1 The the DT cord-333269-nntcac2k 133 2 messaging messaging NN cord-333269-nntcac2k 133 3 that that WDT cord-333269-nntcac2k 133 4 has have VBZ cord-333269-nntcac2k 133 5 been be VBN cord-333269-nntcac2k 133 6 used use VBN cord-333269-nntcac2k 133 7 for for IN cord-333269-nntcac2k 133 8 these these DT cord-333269-nntcac2k 133 9 projects project NNS cord-333269-nntcac2k 133 10 , , , cord-333269-nntcac2k 133 11 focusing focus VBG cord-333269-nntcac2k 133 12 on on IN cord-333269-nntcac2k 133 13 the the DT cord-333269-nntcac2k 133 14 efficacy efficacy NN cord-333269-nntcac2k 133 15 of of IN cord-333269-nntcac2k 133 16 science science NN cord-333269-nntcac2k 133 17 and and CC cord-333269-nntcac2k 133 18 technology technology NN cord-333269-nntcac2k 133 19 , , , cord-333269-nntcac2k 133 20 is be VBZ cord-333269-nntcac2k 133 21 especially especially RB cord-333269-nntcac2k 133 22 relevant relevant JJ cord-333269-nntcac2k 133 23 to to IN cord-333269-nntcac2k 133 24 COVID-19 covid-19 JJ cord-333269-nntcac2k 133 25 discussions discussion NNS cord-333269-nntcac2k 133 26 . . . cord-333269-nntcac2k 134 1 In in IN cord-333269-nntcac2k 134 2 the the DT cord-333269-nntcac2k 134 3 case case NN cord-333269-nntcac2k 134 4 of of IN cord-333269-nntcac2k 134 5 a a DT cord-333269-nntcac2k 134 6 contamination contamination NN cord-333269-nntcac2k 134 7 issue issue NN cord-333269-nntcac2k 134 8 , , , cord-333269-nntcac2k 134 9 context context NN cord-333269-nntcac2k 134 10 is be VBZ cord-333269-nntcac2k 134 11 important important JJ cord-333269-nntcac2k 134 12 . . . cord-333269-nntcac2k 135 1 For for IN cord-333269-nntcac2k 135 2 example example NN cord-333269-nntcac2k 135 3 , , , cord-333269-nntcac2k 135 4 in in IN cord-333269-nntcac2k 135 5 discussing discuss VBG cord-333269-nntcac2k 135 6 per per IN cord-333269-nntcac2k 135 7 - - HYPH cord-333269-nntcac2k 135 8 and and CC cord-333269-nntcac2k 135 9 polyfluoroalkyl polyfluoroalkyl JJ cord-333269-nntcac2k 135 10 substances substance NNS cord-333269-nntcac2k 135 11 contamination contamination NN cord-333269-nntcac2k 135 12 , , , cord-333269-nntcac2k 135 13 the the DT cord-333269-nntcac2k 135 14 utility utility NN cord-333269-nntcac2k 135 15 can can MD cord-333269-nntcac2k 135 16 describe describe VB cord-333269-nntcac2k 135 17 what what WP cord-333269-nntcac2k 135 18 actions action NNS cord-333269-nntcac2k 135 19 have have VBP cord-333269-nntcac2k 135 20 been be VBN cord-333269-nntcac2k 135 21 taken take VBN cord-333269-nntcac2k 135 22 over over RP cord-333269-nntcac2k 135 23 specific specific JJ cord-333269-nntcac2k 135 24 time time NN cord-333269-nntcac2k 135 25 periods period NNS cord-333269-nntcac2k 135 26 to to TO cord-333269-nntcac2k 135 27 address address VB cord-333269-nntcac2k 135 28 the the DT cord-333269-nntcac2k 135 29 issue issue NN cord-333269-nntcac2k 135 30 , , , cord-333269-nntcac2k 135 31 reinforcing reinforce VBG cord-333269-nntcac2k 135 32 that that DT cord-333269-nntcac2k 135 33 water water NN cord-333269-nntcac2k 135 34 quality quality NN cord-333269-nntcac2k 135 35 is be VBZ cord-333269-nntcac2k 135 36 a a DT cord-333269-nntcac2k 135 37 priority priority NN cord-333269-nntcac2k 135 38 . . . cord-333269-nntcac2k 136 1 Regularly regularly RB cord-333269-nntcac2k 136 2 scheduled schedule VBN cord-333269-nntcac2k 136 3 communications communication NNS cord-333269-nntcac2k 136 4 such such JJ cord-333269-nntcac2k 136 5 as as IN cord-333269-nntcac2k 136 6 annual annual JJ cord-333269-nntcac2k 136 7 water water NN cord-333269-nntcac2k 136 8 quality quality NN cord-333269-nntcac2k 136 9 reports report NNS cord-333269-nntcac2k 136 10 should should MD cord-333269-nntcac2k 136 11 go go VB cord-333269-nntcac2k 136 12 out out RP cord-333269-nntcac2k 136 13 by by IN cord-333269-nntcac2k 136 14 mail mail NN cord-333269-nntcac2k 136 15 and and CC cord-333269-nntcac2k 136 16 online online RB cord-333269-nntcac2k 136 17 as as IN cord-333269-nntcac2k 136 18 planned plan VBN cord-333269-nntcac2k 136 19 to to TO cord-333269-nntcac2k 136 20 help help VB cord-333269-nntcac2k 136 21 maintain maintain VB cord-333269-nntcac2k 136 22 consistency consistency NN cord-333269-nntcac2k 136 23 and and CC cord-333269-nntcac2k 136 24 build build VB cord-333269-nntcac2k 136 25 trust trust NN cord-333269-nntcac2k 136 26 with with IN cord-333269-nntcac2k 136 27 customers customer NNS cord-333269-nntcac2k 136 28 . . . cord-333269-nntcac2k 137 1 Staying stay VBG cord-333269-nntcac2k 137 2 on on IN cord-333269-nntcac2k 137 3 track track NN cord-333269-nntcac2k 137 4 with with IN cord-333269-nntcac2k 137 5 regular regular JJ cord-333269-nntcac2k 137 6 communications communication NNS cord-333269-nntcac2k 137 7 reinforces reinforce VBZ cord-333269-nntcac2k 137 8 the the DT cord-333269-nntcac2k 137 9 utility utility NN cord-333269-nntcac2k 137 10 as as IN cord-333269-nntcac2k 137 11 a a DT cord-333269-nntcac2k 137 12 trusted trust VBN cord-333269-nntcac2k 137 13 resource resource NN cord-333269-nntcac2k 137 14 . . . cord-333269-nntcac2k 138 1 Questions question NNS cord-333269-nntcac2k 138 2 related relate VBN cord-333269-nntcac2k 138 3 to to IN cord-333269-nntcac2k 138 4 water water NN cord-333269-nntcac2k 138 5 quality quality NN cord-333269-nntcac2k 138 6 and and CC cord-333269-nntcac2k 138 7 COVID-19 covid-19 NN cord-333269-nntcac2k 138 8 should should MD cord-333269-nntcac2k 138 9 be be VB cord-333269-nntcac2k 138 10 expected expect VBN cord-333269-nntcac2k 138 11 , , , cord-333269-nntcac2k 138 12 and and CC cord-333269-nntcac2k 138 13 customer customer NN cord-333269-nntcac2k 138 14 service service NN cord-333269-nntcac2k 138 15 and and CC cord-333269-nntcac2k 138 16 field field NN cord-333269-nntcac2k 138 17 crews crew NNS cord-333269-nntcac2k 138 18 should should MD cord-333269-nntcac2k 138 19 be be VB cord-333269-nntcac2k 138 20 given give VBN cord-333269-nntcac2k 138 21 up up RP cord-333269-nntcac2k 138 22 - - HYPH cord-333269-nntcac2k 138 23 to to IN cord-333269-nntcac2k 138 24 - - HYPH cord-333269-nntcac2k 138 25 date date NN cord-333269-nntcac2k 138 26 information information NN cord-333269-nntcac2k 138 27 that that WDT cord-333269-nntcac2k 138 28 can can MD cord-333269-nntcac2k 138 29 be be VB cord-333269-nntcac2k 138 30 shared share VBN cord-333269-nntcac2k 138 31 publicly publicly RB cord-333269-nntcac2k 138 32 . . . cord-333269-nntcac2k 139 1 For for IN cord-333269-nntcac2k 139 2 any any DT cord-333269-nntcac2k 139 3 online online JJ cord-333269-nntcac2k 139 4 COVID-19 covid-19 JJ cord-333269-nntcac2k 139 5 messaging messaging NN cord-333269-nntcac2k 139 6 , , , cord-333269-nntcac2k 139 7 link link VBP cord-333269-nntcac2k 139 8 directly directly RB cord-333269-nntcac2k 139 9 to to IN cord-333269-nntcac2k 139 10 the the DT cord-333269-nntcac2k 139 11 utility utility NN cord-333269-nntcac2k 139 12 's 's POS cord-333269-nntcac2k 139 13 Consumer Consumer NNP cord-333269-nntcac2k 139 14 Confidence Confidence NNP cord-333269-nntcac2k 139 15 Report Report NNP cord-333269-nntcac2k 139 16 , , , cord-333269-nntcac2k 139 17 reinforcing reinforce VBG cord-333269-nntcac2k 139 18 the the DT cord-333269-nntcac2k 139 19 emphasis emphasis NN cord-333269-nntcac2k 139 20 on on IN cord-333269-nntcac2k 139 21 water water NN cord-333269-nntcac2k 139 22 quality quality NN cord-333269-nntcac2k 139 23 and and CC cord-333269-nntcac2k 139 24 showing show VBG cord-333269-nntcac2k 139 25 where where WRB cord-333269-nntcac2k 139 26 customers customer NNS cord-333269-nntcac2k 139 27 can can MD cord-333269-nntcac2k 139 28 go go VB cord-333269-nntcac2k 139 29 to to TO cord-333269-nntcac2k 139 30 find find VB cord-333269-nntcac2k 139 31 more more JJR cord-333269-nntcac2k 139 32 information information NN cord-333269-nntcac2k 139 33 or or CC cord-333269-nntcac2k 139 34 speak speak VB cord-333269-nntcac2k 139 35 with with IN cord-333269-nntcac2k 139 36 someone someone NN cord-333269-nntcac2k 139 37 if if IN cord-333269-nntcac2k 139 38 they -PRON- PRP cord-333269-nntcac2k 139 39 have have VBP cord-333269-nntcac2k 139 40 questions question NNS cord-333269-nntcac2k 139 41 . . . cord-333269-nntcac2k 140 1 Besides besides IN cord-333269-nntcac2k 140 2 including include VBG cord-333269-nntcac2k 140 3 relevant relevant JJ cord-333269-nntcac2k 140 4 information information NN cord-333269-nntcac2k 140 5 , , , cord-333269-nntcac2k 140 6 messaging messaging NN cord-333269-nntcac2k 140 7 during during IN cord-333269-nntcac2k 140 8 a a DT cord-333269-nntcac2k 140 9 crisis crisis NN cord-333269-nntcac2k 140 10 often often RB cord-333269-nntcac2k 140 11 requires require VBZ cord-333269-nntcac2k 140 12 a a DT cord-333269-nntcac2k 140 13 serious serious JJ cord-333269-nntcac2k 140 14 or or CC cord-333269-nntcac2k 140 15 professional professional JJ cord-333269-nntcac2k 140 16 tone tone NN cord-333269-nntcac2k 140 17 , , , cord-333269-nntcac2k 140 18 but but CC cord-333269-nntcac2k 140 19 it -PRON- PRP cord-333269-nntcac2k 140 20 's be VBZ cord-333269-nntcac2k 140 21 appropriate appropriate JJ cord-333269-nntcac2k 140 22 to to TO cord-333269-nntcac2k 140 23 post post VB cord-333269-nntcac2k 140 24 lighthearted lighthearted JJ cord-333269-nntcac2k 140 25 messages message NNS cord-333269-nntcac2k 140 26 when when WRB cord-333269-nntcac2k 140 27 they -PRON- PRP cord-333269-nntcac2k 140 28 can can MD cord-333269-nntcac2k 140 29 inspire inspire VB cord-333269-nntcac2k 140 30 hope hope NN cord-333269-nntcac2k 140 31 and and CC cord-333269-nntcac2k 140 32 positivity positivity NN cord-333269-nntcac2k 140 33 . . . cord-333269-nntcac2k 141 1 Beyond beyond IN cord-333269-nntcac2k 141 2 consistently consistently RB cord-333269-nntcac2k 141 3 providing provide VBG cord-333269-nntcac2k 141 4 safe safe JJ cord-333269-nntcac2k 141 5 and and CC cord-333269-nntcac2k 141 6 reliable reliable JJ cord-333269-nntcac2k 141 7 service service NN cord-333269-nntcac2k 141 8 , , , cord-333269-nntcac2k 141 9 water water NN cord-333269-nntcac2k 141 10 utilities utility NNS cord-333269-nntcac2k 141 11 can can MD cord-333269-nntcac2k 141 12 build build VB cord-333269-nntcac2k 141 13 and and CC cord-333269-nntcac2k 141 14 reinforce reinforce VB cord-333269-nntcac2k 141 15 public public JJ cord-333269-nntcac2k 141 16 trust trust NN cord-333269-nntcac2k 141 17 through through IN cord-333269-nntcac2k 141 18 their -PRON- PRP$ cord-333269-nntcac2k 141 19 communications communication NNS cord-333269-nntcac2k 141 20 efforts effort NNS cord-333269-nntcac2k 141 21 . . . cord-333269-nntcac2k 142 1 During during IN cord-333269-nntcac2k 142 2 times time NNS cord-333269-nntcac2k 142 3 of of IN cord-333269-nntcac2k 142 4 uncertainty uncertainty NN cord-333269-nntcac2k 142 5 , , , cord-333269-nntcac2k 142 6 utilities utility NNS cord-333269-nntcac2k 142 7 should should MD cord-333269-nntcac2k 142 8 carefully carefully RB cord-333269-nntcac2k 142 9 craft craft VB cord-333269-nntcac2k 142 10 all all DT cord-333269-nntcac2k 142 11 messages message NNS cord-333269-nntcac2k 142 12 ( ( -LRB- cord-333269-nntcac2k 142 13 for for IN cord-333269-nntcac2k 142 14 both both CC cord-333269-nntcac2k 142 15 internal internal JJ cord-333269-nntcac2k 142 16 and and CC cord-333269-nntcac2k 142 17 external external JJ cord-333269-nntcac2k 142 18 audiences audience NNS cord-333269-nntcac2k 142 19 ) ) -RRB- cord-333269-nntcac2k 142 20 , , , cord-333269-nntcac2k 142 21 convey convey VB cord-333269-nntcac2k 142 22 empathy empathy NN cord-333269-nntcac2k 142 23 , , , cord-333269-nntcac2k 142 24 and and CC cord-333269-nntcac2k 142 25 share share VB cord-333269-nntcac2k 142 26 facts fact NNS cord-333269-nntcac2k 142 27 . . . cord-333269-nntcac2k 143 1 Water water NN cord-333269-nntcac2k 143 2 treatment treatment NN cord-333269-nntcac2k 143 3 in in IN cord-333269-nntcac2k 143 4 North North NNP cord-333269-nntcac2k 143 5 America America NNP cord-333269-nntcac2k 143 6 is be VBZ cord-333269-nntcac2k 143 7 extremely extremely RB cord-333269-nntcac2k 143 8 reliable reliable JJ cord-333269-nntcac2k 143 9 , , , cord-333269-nntcac2k 143 10 and and CC cord-333269-nntcac2k 143 11 water water NN cord-333269-nntcac2k 143 12 professionals professional NNS cord-333269-nntcac2k 143 13 are be VBP cord-333269-nntcac2k 143 14 dedicated dedicated JJ cord-333269-nntcac2k 143 15 to to IN cord-333269-nntcac2k 143 16 protecting protect VBG cord-333269-nntcac2k 143 17 public public JJ cord-333269-nntcac2k 143 18 health health NN cord-333269-nntcac2k 143 19 . . . cord-333269-nntcac2k 144 1 Sharing share VBG cord-333269-nntcac2k 144 2 these these DT cord-333269-nntcac2k 144 3 facts fact NNS cord-333269-nntcac2k 144 4 consistently consistently RB cord-333269-nntcac2k 144 5 and and CC cord-333269-nntcac2k 144 6 broadly broadly RB cord-333269-nntcac2k 144 7 bolsters bolster VBZ cord-333269-nntcac2k 144 8 communities community NNS cord-333269-nntcac2k 144 9 ' ' POS cord-333269-nntcac2k 144 10 confidence confidence NN cord-333269-nntcac2k 144 11 in in IN cord-333269-nntcac2k 144 12 their -PRON- PRP$ cord-333269-nntcac2k 144 13 utilities utility NNS cord-333269-nntcac2k 144 14 and and CC cord-333269-nntcac2k 144 15 reinforces reinforce VBZ cord-333269-nntcac2k 144 16 system system NN cord-333269-nntcac2k 144 17 reliability reliability NN cord-333269-nntcac2k 144 18 , , , cord-333269-nntcac2k 144 19 which which WDT cord-333269-nntcac2k 144 20 in in IN cord-333269-nntcac2k 144 21 times time NNS cord-333269-nntcac2k 144 22 like like IN cord-333269-nntcac2k 144 23 these these DT cord-333269-nntcac2k 144 24 can can MD cord-333269-nntcac2k 144 25 help help VB cord-333269-nntcac2k 144 26 reassure reassure VB cord-333269-nntcac2k 144 27 a a DT cord-333269-nntcac2k 144 28 stressed stressed JJ cord-333269-nntcac2k 144 29 and and CC cord-333269-nntcac2k 144 30 anxious anxious JJ cord-333269-nntcac2k 144 31 public public JJ cord-333269-nntcac2k 144 32 . . . cord-333269-nntcac2k 145 1 COVID-19 covid-19 JJ cord-333269-nntcac2k 145 2 and and CC cord-333269-nntcac2k 145 3 subsequent subsequent JJ cord-333269-nntcac2k 145 4 question question NN cord-333269-nntcac2k 145 5 - - HYPH cord-333269-nntcac2k 145 6 and and CC cord-333269-nntcac2k 145 7 - - HYPH cord-333269-nntcac2k 145 8 answer answer NN cord-333269-nntcac2k 145 9 session session NN cord-333269-nntcac2k 145 10 , , , cord-333269-nntcac2k 145 11 on on IN cord-333269-nntcac2k 145 12 which which WDT cord-333269-nntcac2k 145 13 this this DT cord-333269-nntcac2k 145 14 article article NN cord-333269-nntcac2k 145 15 is be VBZ cord-333269-nntcac2k 145 16 based base VBN cord-333269-nntcac2k 145 17 , , , cord-333269-nntcac2k 145 18 and and CC cord-333269-nntcac2k 145 19 for for IN cord-333269-nntcac2k 145 20 the the DT cord-333269-nntcac2k 145 21 panelists panelist NNS cord-333269-nntcac2k 145 22 ' ' POS cord-333269-nntcac2k 145 23 review review NN cord-333269-nntcac2k 145 24 Retzlaff Retzlaff NNP cord-333269-nntcac2k 145 25 is be VBZ cord-333269-nntcac2k 145 26 senior senior JJ cord-333269-nntcac2k 145 27 managereditorial managereditorial NN cord-333269-nntcac2k 145 28 at at IN cord-333269-nntcac2k 145 29 AWWA AWWA NNP cord-333269-nntcac2k 145 30 in in IN cord-333269-nntcac2k 145 31 Denver Denver NNP cord-333269-nntcac2k 145 32 . . . cord-333269-nntcac2k 146 1 She -PRON- PRP cord-333269-nntcac2k 146 2 can can MD cord-333269-nntcac2k 146 3 be be VB cord-333269-nntcac2k 146 4 reached reach VBN cord-333269-nntcac2k 146 5 at at IN cord-333269-nntcac2k 147 1 kretzlaff@awwa.org kretzlaff@awwa.org NNP cord-333269-nntcac2k 147 2 AWWA AWWA NNP cord-333269-nntcac2k 147 3 Resources Resources NNP cord-333269-nntcac2k 147 4 • • NNP cord-333269-nntcac2k 147 5 Coronavirus Coronavirus NNP cord-333269-nntcac2k 147 6 ( ( -LRB- cord-333269-nntcac2k 147 7 COVID-19 covid-19 VB cord-333269-nntcac2k 147 8 ) ) -RRB- cord-333269-nntcac2k 148 1 • • NNP cord-333269-nntcac2k 149 1 Trending trend VBG cord-333269-nntcac2k 149 2 in in IN cord-333269-nntcac2k 149 3 an an DT cord-333269-nntcac2k 149 4 Instant instant NN cord-333269-nntcac2k 149 5 . . . cord-333269-nntcac2k 150 1 AWWA AWWA NNP cord-333269-nntcac2k 150 2 . . . cord-333269-nntcac2k 151 1 2019 2019 CD cord-333269-nntcac2k 151 2 . . . cord-333269-nntcac2k 152 1 www.awwa.org/Policy-Advocacy/Communications-Outreach www.awwa.org/Policy-Advocacy/Communications-Outreach NNP cord-333269-nntcac2k 153 1 • • NNP cord-333269-nntcac2k 154 1 Reduction reduction NN cord-333269-nntcac2k 154 2 in in IN cord-333269-nntcac2k 154 3 U.S. U.S. NNP cord-333269-nntcac2k 154 4 Water Water NNP cord-333269-nntcac2k 154 5 Utility Utility NNP cord-333269-nntcac2k 154 6 Revenue Revenue NNP cord-333269-nntcac2k 154 7 May May MD cord-333269-nntcac2k 154 8 Result result VB cord-333269-nntcac2k 154 9 in in IN cord-333269-nntcac2k 154 10 $ $ $ cord-333269-nntcac2k 154 11 32 32 CD cord-333269-nntcac2k 154 12 Billion billion CD cord-333269-nntcac2k 154 13 Economic Economic NNP cord-333269-nntcac2k 154 14 Hit Hit NNP cord-333269-nntcac2k 154 15 AWWA AWWA NNP cord-333269-nntcac2k 154 16 , , , cord-333269-nntcac2k 154 17 Denver Denver NNP cord-333269-nntcac2k 154 18 . . . cord-333269-nntcac2k 155 1 www.awwa.org/AWWA-Articles/reduction-in-uswater-utility-revenue-may-result-in-327-billion-economic-hit www.awwa.org/AWWA-Articles/reduction-in-uswater-utility-revenue-may-result-in-327-billion-economic-hit NNP cord-333269-nntcac2k 156 1 These these DT cord-333269-nntcac2k 156 2 resources resource NNS cord-333269-nntcac2k 156 3 have have VBP cord-333269-nntcac2k 156 4 been be VBN cord-333269-nntcac2k 156 5 supplied supply VBN cord-333269-nntcac2k 156 6 by by IN cord-333269-nntcac2k 156 7 Journal Journal NNP cord-333269-nntcac2k 156 8 AWWA AWWA NNP cord-333269-nntcac2k 156 9 staff staff NN cord-333269-nntcac2k 156 10 . . . cord-333269-nntcac2k 157 1 For for IN cord-333269-nntcac2k 157 2 information information NN cord-333269-nntcac2k 157 3 on on IN cord-333269-nntcac2k 157 4 these these DT cord-333269-nntcac2k 157 5 and and CC cord-333269-nntcac2k 157 6 other other JJ cord-333269-nntcac2k 157 7 AWWA AWWA NNP cord-333269-nntcac2k 157 8 resources resource NNS cord-333269-nntcac2k 157 9 Thank thank VBP cord-333269-nntcac2k 157 10 you -PRON- PRP cord-333269-nntcac2k 157 11 to to IN cord-333269-nntcac2k 157 12 the the DT cord-333269-nntcac2k 157 13 panelists panelist NNS cord-333269-nntcac2k 157 14 of of IN cord-333269-nntcac2k 157 15 the the DT cord-333269-nntcac2k 157 16 AWWA AWWA NNP cord-333269-nntcac2k 157 17 webinar webinar NN cord-333269-nntcac2k 157 18 on on IN