id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
work_ps4t7x5kanbdfj64lkgjcuuavy	Daniel G. Kipnis	Analysis and Lessons Learned Instituting an Instant Messaging Reference Service at an Academic Health Sciences Library	2008	21	.pdf	application/pdf	5660	617	66	Instant messaging, virtual reference services, Ask a determine the nature of questions patrons asked reference librarians and A more recent 2004 Pew Study, "How Americans Use Instant Messaging," posited that 62% of Internet users ages 18 to 27 have used IM. In the fall of 2006, Cleveland and Philbrick conducted a study to determine current trends in virtual reference services in academic health • IM offers reference departments an additional means of communication for users to ask questions. • An online survey was sent to IM users who asked questions. of Library Chat." Reference Services Review 30, no.3 (2002): 183-97. Analysis and Lessons Learned Instituting an Instant Messaging Reference Service at an Academic Health Sciences Library Analysis and Lessons Learned Instituting an Instant Messaging Reference Service at an Academic Health Sciences Library Analysis and Lessons Learned Instituting an Instant Messaging Reference Service at an Academic Health Sciences Library: The First Year	./cache/work_ps4t7x5kanbdfj64lkgjcuuavy.pdf	./txt/work_ps4t7x5kanbdfj64lkgjcuuavy.txt