id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-18857	Franklin, Hardy R.	Customer service: The heart off a library	2020-02-18	1	.pdf	application/pdf	563	27	61	All responses are confidential and will be used solely for the purpose of compiling a na­ tional picture of library customer satisfaction to be used for promoting library use and support. That is why during National Library Week, April 17-23, 1994, the American Library Asso­ Hardy R. Franklin ciation (ALA) is asking all types o f libraries to participate in taking a national “snapshot” of library customer satisfaction.	cache/crln-18857.pdf	txt/crln-18857.txt