id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-19067	Dillon, Dennis	The future of reference IV: A response	1992-09-01	4	.pdf	application/pdf	2223	106	76	While th e phrases runaw ay costs an d cost overm ans are familiar, think about runaw ay benefits or benefit overrruns.3 P erhaps w e can challenge ourselves for the “future o f reference” to p ro ­ d u ce a benefit overrun by value a d d ed to our services an d materials. Ju st as w e have in the past, w e will m ake th e d ecisio n o n th e inform ation mix an d th e inform ation services th at w e will offer.	cache/crln-19067.pdf	txt/crln-19067.txt