id author title date pages extension mime words sentence flesch summary cache txt crln-20025 Library Association, American The future of reference III: An introduction 1990-12-01 2 .pdf application/pdf 1419 70 72 o f Library and Inform ation December 199 0 / 1045 Science, paraprofessionals, and general faculty and students. 780-799) examined an expansion o f reference services to include an entirely new paradigm , or m odel of service, the th ird program considered th e structure e o f services and th e changes in organizational expe­ riences in th e electronic environm ent. cache/crln-20025.pdf txt/crln-20025.txt