id author title date pages extension mime words sentence flesch summary cache txt crln-21861 Malone, Cheryl Knott The future of reference II: A response 1989-10-01 4 .pdf application/pdf 2441 144 83 I t is h o p e d , how ever, b eg a n to h a n d le selection, m aking d e c i­ sions b a sed on form al policies.2 M ore recently, th e p lace cache/crln-21861.pdf txt/crln-21861.txt