id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-22355	Davis, Mary Ellen K.	In the News	1997-11-01	1	.pdf	application/pdf	319	14	65	In “The Way I See It,” Felix Chu examines staffing of the reference desk (page 713) and Sandra Weingart looks at the teaching versus doing role of the librarian when assisting with the information-gathering process (page 711). To see how the approxi­ mately two-minute wait at Memorial Univer­ sity of Newfoundland’s reference desk com­ pares with software customer service phone lines see page 693.	cache/crln-22355.pdf	txt/crln-22355.txt