id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-22367	Chu, Felix	The Way I See It: Another look at staffing the reference desk	1997-11-01	3	.pdf	application/pdf	697	38	66	The emphasis has usually been on the use o f graduate students or cleri­ cal staff to filter out the easy directional and factual questions. In reading newspaper and magazine articles in the last few years one becomes very aware of calls for accountability voiced by legislators, employers, parents, and students.	cache/crln-22367.pdf	txt/crln-22367.txt