id author title date pages extension mime words sentence flesch summary cache txt crln-23847 Maxstadt, John M. A new approach to reference statistics 2020-02-12 4 .pdf application/pdf 2370 84 54 Tow ard the end of fiscal year 1985/86, senti­ ments were strongly in favor of a new approach to reference desk statistics. A single m ark would indicate both patron type and ques­ tion type, so the num ber of undergraduate students asking reference questions (for example) cache/crln-23847.pdf txt/crln-23847.txt