id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-7313	Ericson, Randall L.	Living and thriving with library/ITS collaboration: The Hamilton College model	2004-10-01	4	.pdf	application/pdf	2001	96	51	We have identifi ed the following areas where we have had different perceptions, and often misperceptions: • scheduling appointments vs. maintaining walk­up service, • extending our service beyond the normal expectations, • training faculty to accomplish tasks themselves vs. providing a finished service for them, • seeking out new opportunities for service vs. waiting for requests to arrive on our desks, • sharing each step of a process with each other vs. trusting others to fulfill their respon­ sibilities, • acting independently following explicit guidelines vs. building ongoing consensus, and • staffing service desks with professionals only vs. using intensively trained students to assist. While MPC is part of the ITS organization, the director of public services for the library meets regularly with the head of ITS Instruction Support Services to review the activities of and plans for MPC.	cache/crln-7313.pdf	txt/crln-7313.txt