id author title date pages extension mime words sentence flesch summary cache txt crln-8180 Cordes, Sean; Clark, Brian Business process management and the “new” library instruction: Navigating technology and collaboration 2009-05-01 4 .pdf application/pdf 2124 129 59 One way to get feedback about library instruction is to develop online assessment forms. Despite change, the pieces are in place to move library instruction forward as a model for managing the complex busi­ ness of getting information education to a wide variety of learners while meeting the demand for high outcomes on a shoestring budget. cache/crln-8180.pdf txt/crln-8180.txt