id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-9107	Zhang, Jie; Mayer, Nevin	Proactive chat reference: Getting in the users’ space	2014-04-01	4	.pdf	application/pdf	2211	112	64	A year later, OhioLINK Chat service was discontinued in favor of the State Library’s KnowItNow24x7, which expanded chat ser- vice for all citizens of Ohio and for anyone residing in the state.2 Because we are a pri- vate university, we felt our role in statewide chat had become far less essential, so we decided to discontinue participating in the state’s chat service. While a majority of users declining chat service responded with, “No thank you.	cache/crln-9107.pdf	txt/crln-9107.txt