id author title date pages extension mime words sentence flesch summary cache txt crl-12089 Vavrek, Bernard F. A Theory of Reference Service 1968-11-01 3 .pdf application/pdf 1736 110 64 Second, reference service is too often viewed by reference librarians as a game of hide-and-seek. Historically, much of the literature on the subject concerned such rudimentary efforts at quantification as urging maximum, minimum, or moderate levels of reference service. cache/crl-12089.pdf txt/crl-12089.txt