id author title date pages extension mime words sentence flesch summary cache txt crl-14743 Rinderknecht, Deborah New Norms for Reference Desk Staffing Adequacy: A Comparative Study 1992-09-01 10 .pdf application/pdf 4842 245 58 Norms for reference desk staffing were first compiled by Marjorie E. Murfin in 1983, using 1978-79 data from 73 academic libraries. Norms for reference desk staffing were first compiled by Marjorie E. Murfin in 1983, using a method recommended by the Library Administration and Man- agement Association (LAMA) cache/crl-14743.pdf txt/crl-14743.txt