id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15006	Jardine, Carolyn W.	Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey	1995-11-01	10	.pdf	application/pdf	4747	182	51	It has been sug- gested that an area that needs further study is the behavioral aspect of reference service, i.e., the interaction between reference librarian and patron. For many years the evaluation of reference service has focused on the accuracy with which patrons' questions are answered.	cache/crl-15006.pdf	txt/crl-15006.txt