id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15432	Cook, Colleen; Heath, Fred; Thompson, Bruce	Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study	2001-03-01	7	.pdf	application/pdf	3755	195	54	The LibQUAL+ diagnostic tool, a product of the ARL’s New Measures Initiative, shows that although a single factor dominates user thinking about library service quality, all of the items used in the survey suffuse this factor. The results mean that ongoing efforts to evaluate library service quality would do well to invoke both levels of characteriz­ ing service.	cache/crl-15432.pdf	txt/crl-15432.txt