id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15738	Jacoby, JoAnn; O’Brien, Nancy P.	Assessing the Impact of Reference Services Provided to Undergraduate Students	2005-07-01	17	.pdf	application/pdf	9454	478	54	The regres- sion coefficients of the first two variables, “confidence before” reference interaction and “friendliness” of reference staff, added to the model were both significant (p = 0.0289 and p = 0.0114, respectively), explaining a total of 14.56 percent of the variation in “confidence a er” reference interaction. Directional questions (referring to the location of books, journals, rest rooms, and so on or having to do with the operation of copiers, computers, printers, or other machinery) were not considered reference interactions for the purposes of this study.	cache/crl-15738.pdf	txt/crl-15738.txt