id author title date pages extension mime words sentence flesch summary cache txt crl-15745 Rhodes, Kelly C. Digital versus Non-Digital Reference: Ask a Librarian Online and Offline. Ed. Jessamyn West. New York: Haworth (published simultaneously as The Reference Librarian, no. 85), 2004.154p. alk. paper, paper $29.95 (ISBN 0789024438); cloth $49.95 (ISBN 078902442X). LC 2004-6246. 2005-07-01 3 .pdf application/pdf 1600 71 49 He encourages manag- ers of virtual reference services to work toward developing research methods that are more appropriate for the evaluation of digital reference services. Digital versus Non-Digital Reference explores the use of digital reference services (online and e-mail) in various settings and describes the many issues and challenges librarians face in the development and implementa- tion of these types of services. cache/crl-15745.pdf txt/crl-15745.txt