id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15797	Westbrook, Lynn	Virtual Reference Training: The Second Generation	2006-05-01	11	.pdf	application/pdf	6596	288	40	Affective states can influence encoding, retrieval, and judgment processes, as well as strat- egies of information processing.”10 Quality The hyper-evolution of digital com- munication leaves little opportunity for development of a shared, socially rooted understanding of a “high-quality” Lynn Westbrook is an Assistant Professor in the School of Information at the University of Texas at Austin; e-mail: lynnwest@ischool.utexas.edu.	cache/crl-15797.pdf	txt/crl-15797.txt