id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15995	Feldmann, Louise Mort	Information Desk Referrals: Implementing an Office Statistics Database	2009-03-01	9	.pdf	application/pdf	3676	183	42	To gather statistics and track the success of this new service, the College Liaison Librarians, formerly known as Subject Librarians, implemented an office statistics database to record and track referrals received in their offices from Information Desk staff. Information Desk staff answer directional questions and simple reference queries, make referrals for in-depth help to ap- propriate College Liaison subject special- ists, and provide technical assistance for the Electronic Information Center (EIC) computer users.	cache/crl-15995.pdf	txt/crl-15995.txt