id author title date pages extension mime words sentence flesch summary cache txt crl-16157 Passonneau, Sarah; Coffey, Dan The Role of Synchronous Virtual Reference in Teaching and Learning: A Grounded Theory Analysis of Instant Messaging Transcripts 2011-05-01 20 .pdf application/pdf 8433 467 51 Further research could examine synchronous virtual reference services at different types of colleges and universi- ties. Synchronous virtual reference, similar to other synchronous means of communication, is an important method for reaching students and for providing teaching and learning opportuni- ties. cache/crl-16157.pdf txt/crl-16157.txt