id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-24580	Mawhinney, Tara; Hervieux, Sandy	Dissonance between Perceptions and Use of Virtual Reference Methods	2022-05-02	23	.pdf	application/pdf	12156	501	43	The current findings concur with previous research suggesting that chat and email should be staffed by librarians due to the prevalence of reference questions received via these methods.64 Reference Interviews and Instruction Most Frequent in Chat In response to Research Question 4 (Does the presence of reference interviews and instruction differ across virtual reference methods? As a result, certain aspects about how we handled virtual reference questions changed.	cache/crl-24580.pdf	txt/crl-24580.txt