id	sid	tid	token	lemma	pos
crl-15329	1	1	owens.p65	owens.p65	SPACE
crl-15329	1	2	the	the	DET
crl-15329	1	3	impact	impact	NOUN
crl-15329	1	4	of	of	ADP
crl-15329	1	5	change	change	NOUN
crl-15329	1	6	from	from	ADP
crl-15329	1	7	hierarchy	hierarchy	NOUN
crl-15329	1	8	to	to	ADP
crl-15329	1	9	teams	team	NOUN
crl-15329	1	10	571	571	NUM
crl-15329	1	11	the	the	DET
crl-15329	1	12	impact	impact	NOUN
crl-15329	1	13	of	of	ADP
crl-15329	1	14	change	change	NOUN
crl-15329	1	15	from	from	ADP
crl-15329	1	16	hierarchy	hierarchy	NOUN
crl-15329	1	17	to	to	ADP
crl-15329	1	18	teams	team	NOUN
crl-15329	1	19	in	in	ADP
crl-15329	1	20	two	two	NUM
crl-15329	1	21	academic	academic	ADJ
crl-15329	1	22	libraries	library	NOUN
crl-15329	1	23	:	:	PUNCT
crl-15329	1	24	intended	intend	VERB
crl-15329	1	25	results	result	NOUN
crl-15329	1	26	versus	versus	ADP
crl-15329	1	27	actual	actual	ADJ
crl-15329	1	28	results	result	NOUN
crl-15329	1	29	using	use	VERB
crl-15329	1	30	total	total	ADJ
crl-15329	1	31	quality	quality	NOUN
crl-15329	1	32	management	management	NOUN
crl-15329	1	33	irene	irene	NOUN
crl-15329	1	34	owens	owen	VERB
crl-15329	1	35	the	the	DET
crl-15329	1	36	current	current	ADJ
crl-15329	1	37	trend	trend	NOUN
crl-15329	1	38	in	in	ADP
crl-15329	1	39	examining	examine	VERB
crl-15329	1	40	library	library	PROPN
crl-15329	1	41	administrative	administrative	ADJ
crl-15329	1	42	structures	structure	NOUN
crl-15329	1	43	to	to	ADP
crl-15329	1	44	ac­	ac­	PROPN
crl-15329	1	45	commodate	commodate	NOUN
crl-15329	1	46	change	change	NOUN
crl-15329	1	47	is	be	AUX
crl-15329	1	48	common	common	ADJ
crl-15329	1	49	in	in	ADP
crl-15329	1	50	library	library	PROPN
crl-15329	1	51	literature	literature	NOUN
crl-15329	1	52	.	.	PUNCT
crl-15329	2	1	the	the	DET
crl-15329	2	2	team	team	NOUN
crl-15329	2	3	approach	approach	NOUN
crl-15329	2	4	,	,	PUNCT
crl-15329	2	5	used	use	VERB
crl-15329	2	6	within	within	ADP
crl-15329	2	7	the	the	DET
crl-15329	2	8	construct	construct	NOUN
crl-15329	2	9	of	of	ADP
crl-15329	2	10	total	total	ADJ
crl-15329	2	11	quality	quality	NOUN
crl-15329	2	12	management	management	NOUN
crl-15329	2	13	,	,	PUNCT
crl-15329	2	14	is	be	AUX
crl-15329	2	15	examined	examine	VERB
crl-15329	2	16	in	in	ADP
crl-15329	2	17	this	this	DET
crl-15329	2	18	case	case	NOUN
crl-15329	2	19	study	study	NOUN
crl-15329	2	20	,	,	PUNCT
crl-15329	2	21	after	after	ADP
crl-15329	2	22	which	which	PRON
crl-15329	2	23	the	the	DET
crl-15329	2	24	case	case	NOUN
crl-15329	2	25	study	study	NOUN
crl-15329	2	26	is	be	AUX
crl-15329	2	27	compared	compare	VERB
crl-15329	2	28	with	with	ADP
crl-15329	2	29	a	a	DET
crl-15329	2	30	similar	similar	ADJ
crl-15329	2	31	change	change	NOUN
crl-15329	2	32	that	that	PRON
crl-15329	2	33	took	take	VERB
crl-15329	2	34	place	place	NOUN
crl-15329	2	35	at	at	ADP
crl-15329	2	36	duke	duke	PROPN
crl-15329	2	37	university	university	PROPN
crl-15329	2	38	.	.	PUNCT
crl-15329	3	1	this	this	DET
crl-15329	3	2	article	article	NOUN
crl-15329	3	3	seeks	seek	VERB
crl-15329	3	4	to	to	ADP
crl-15329	3	5	ascer­	ascer­	DET
crl-15329	3	6	tain	tain	VERB
crl-15329	3	7	the	the	DET
crl-15329	3	8	degree	degree	NOUN
crl-15329	3	9	to	to	PART
crl-15329	3	10	which	which	PRON
crl-15329	3	11	the	the	DET
crl-15329	3	12	goals	goal	NOUN
crl-15329	3	13	of	of	ADP
crl-15329	3	14	the	the	DET
crl-15329	3	15	change	change	NOUN
crl-15329	3	16	are	be	AUX
crl-15329	3	17	met	meet	VERB
crl-15329	3	18	and/or	and/or	CCONJ
crl-15329	3	19	ex­	ex­	PROPN
crl-15329	3	20	ceeded	ceede	VERB
crl-15329	3	21	.	.	PUNCT
crl-15329	4	1	the	the	DET
crl-15329	4	2	implications	implication	NOUN
crl-15329	4	3	for	for	ADP
crl-15329	4	4	change	change	NOUN
crl-15329	4	5	from	from	ADP
crl-15329	4	6	hierarchal	hierarchal	NOUN
crl-15329	4	7	to	to	AUX
crl-15329	4	8	team	team	PROPN
crl-15329	4	9	manage­	manage­	PROPN
crl-15329	4	10	ment	ment	PROPN
crl-15329	4	11	hold	hold	VERB
crl-15329	4	12	many	many	ADJ
crl-15329	4	13	possibilities	possibility	NOUN
crl-15329	4	14	that	that	PRON
crl-15329	4	15	extend	extend	VERB
crl-15329	4	16	beyond	beyond	ADP
crl-15329	4	17	those	those	PRON
crl-15329	4	18	received	receive	VERB
crl-15329	4	19	by	by	ADP
crl-15329	4	20	tra­	tra­	ADJ
crl-15329	4	21	ditional	ditional	ADJ
crl-15329	4	22	means	mean	NOUN
crl-15329	4	23	,	,	PUNCT
crl-15329	4	24	benefitting	benefit	VERB
crl-15329	4	25	the	the	DET
crl-15329	4	26	full	full	ADJ
crl-15329	4	27	-	-	PUNCT
crl-15329	4	28	time	time	NOUN
crl-15329	4	29	staff	staff	NOUN
crl-15329	4	30	and	and	CCONJ
crl-15329	4	31	customers	customer	NOUN
crl-15329	4	32	,	,	PUNCT
crl-15329	4	33	as	as	ADV
crl-15329	4	34	well	well	ADV
crl-15329	4	35	as	as	ADP
crl-15329	4	36	student	student	NOUN
crl-15329	4	37	assistants	assistant	NOUN
crl-15329	4	38	.	.	PUNCT
crl-15329	5	1	student	student	NOUN
crl-15329	5	2	assistants	assistant	NOUN
crl-15329	5	3	make	make	VERB
crl-15329	5	4	up	up	ADP
crl-15329	5	5	a	a	DET
crl-15329	5	6	large	large	ADJ
crl-15329	5	7	portion	portion	NOUN
crl-15329	5	8	of	of	ADP
crl-15329	5	9	the	the	DET
crl-15329	5	10	part	part	ADJ
crl-15329	5	11	-	-	PUNCT
crl-15329	5	12	time	time	NOUN
crl-15329	5	13	academic	academic	ADJ
crl-15329	5	14	library	library	NOUN
crl-15329	5	15	staff	staff	NOUN
crl-15329	5	16	and	and	CCONJ
crl-15329	5	17	offer	offer	VERB
crl-15329	5	18	a	a	DET
crl-15329	5	19	sometimes	sometimes	ADV
crl-15329	5	20	“	"	PUNCT
crl-15329	5	21	untapped	untapped	ADJ
crl-15329	5	22	”	"	PUNCT
crl-15329	5	23	re­	re­	PROPN
crl-15329	5	24	source	source	NOUN
crl-15329	5	25	.	.	PUNCT
crl-15329	6	1	the	the	DET
crl-15329	6	2	inclusion	inclusion	NOUN
crl-15329	6	3	of	of	ADP
crl-15329	6	4	students	student	NOUN
crl-15329	6	5	in	in	ADP
crl-15329	6	6	comprising	comprise	VERB
crl-15329	6	7	teams	team	NOUN
crl-15329	6	8	may	may	AUX
crl-15329	6	9	be	be	AUX
crl-15329	6	10	a	a	DET
crl-15329	6	11	refresh­	refresh­	NOUN
crl-15329	6	12	ing	ing	ADJ
crl-15329	6	13	and	and	CCONJ
crl-15329	6	14	productive	productive	ADJ
crl-15329	6	15	change	change	NOUN
crl-15329	6	16	in	in	ADP
crl-15329	6	17	management	management	NOUN
crl-15329	6	18	structure	structure	NOUN
crl-15329	6	19	.	.	PUNCT
crl-15329	7	1	the	the	DET
crl-15329	7	2	article	article	NOUN
crl-15329	7	3	ques­	ques­	NOUN
crl-15329	7	4	tions	tion	NOUN
crl-15329	7	5	a	a	DET
crl-15329	7	6	real	real	ADJ
crl-15329	7	7	change	change	NOUN
crl-15329	7	8	from	from	ADP
crl-15329	7	9	hierarchy	hierarchy	NOUN
crl-15329	7	10	to	to	ADP
crl-15329	7	11	teams	team	NOUN
crl-15329	7	12	and	and	CCONJ
crl-15329	7	13	also	also	ADV
crl-15329	7	14	suggests	suggest	VERB
crl-15329	7	15	that	that	SCONJ
crl-15329	7	16	librarianship	librarianship	NOUN
crl-15329	7	17	may	may	AUX
crl-15329	7	18	need	need	VERB
crl-15329	7	19	to	to	PART
crl-15329	7	20	redefine	redefine	VERB
crl-15329	7	21	the	the	DET
crl-15329	7	22	meaning	meaning	NOUN
crl-15329	7	23	of	of	ADP
crl-15329	7	24	“	"	PUNCT
crl-15329	7	25	profit	profit	NOUN
crl-15329	7	26	”	"	PUNCT
crl-15329	7	27	in	in	ADP
crl-15329	7	28	a	a	DET
crl-15329	7	29	nonprofit	nonprofit	ADJ
crl-15329	7	30	environment	environment	NOUN
crl-15329	7	31	.	.	PUNCT
crl-15329	8	1	he	he	PRON
crl-15329	8	2	study	study	VERB
crl-15329	8	3	of	of	ADP
crl-15329	8	4	modern	modern	PROPN
crl-15329	8	5	manage­	manage­	PROPN
crl-15329	8	6	ment	ment	PROPN
crl-15329	8	7	began	begin	VERB
crl-15329	8	8	in	in	ADP
crl-15329	8	9	the	the	DET
crl-15329	8	10	for	for	ADP
crl-15329	8	11	-	-	PUNCT
crl-15329	8	12	profit	profit	NOUN
crl-15329	8	13	sector	sector	NOUN
crl-15329	8	14	and	and	CCONJ
crl-15329	8	15	since	since	SCONJ
crl-15329	8	16	its	its	PRON
crl-15329	8	17	beginning	beginning	NOUN
crl-15329	8	18	has	have	AUX
crl-15329	8	19	generally	generally	ADV
crl-15329	8	20	affected	affect	VERB
crl-15329	8	21	what	what	PRON
crl-15329	8	22	has	have	AUX
crl-15329	8	23	happened	happen	VERB
crl-15329	8	24	in	in	ADP
crl-15329	8	25	the	the	DET
crl-15329	8	26	not	not	PART
crl-15329	8	27	-	-	PUNCT
crl-15329	8	28	for	for	ADP
crl-15329	8	29	-	-	PUNCT
crl-15329	8	30	profit	profit	NOUN
crl-15329	8	31	sec­	sec­	NOUN
crl-15329	8	32	tor	tor	NOUN
crl-15329	8	33	.	.	PUNCT
crl-15329	9	1	the	the	DET
crl-15329	9	2	fact	fact	NOUN
crl-15329	9	3	that	that	SCONJ
crl-15329	9	4	academic	academic	ADJ
crl-15329	9	5	courses	course	NOUN
crl-15329	9	6	that	that	PRON
crl-15329	9	7	specifically	specifically	ADV
crl-15329	9	8	address	address	VERB
crl-15329	9	9	not	not	PART
crl-15329	9	10	-	-	PUNCT
crl-15329	9	11	for	for	ADP
crl-15329	9	12	-	-	PUNCT
crl-15329	9	13	profits	profit	NOUN
crl-15329	9	14	con­	con­	NOUN
crl-15329	9	15	tinue	tinue	NOUN
crl-15329	9	16	to	to	PART
crl-15329	9	17	be	be	AUX
crl-15329	9	18	offered	offer	VERB
crl-15329	9	19	,	,	PUNCT
crl-15329	9	20	particularly	particularly	ADV
crl-15329	9	21	in	in	ADP
crl-15329	9	22	schools	school	NOUN
crl-15329	9	23	of	of	ADP
crl-15329	9	24	business	business	NOUN
crl-15329	9	25	,	,	PUNCT
crl-15329	9	26	implies	imply	VERB
crl-15329	9	27	that	that	SCONJ
crl-15329	9	28	significant	significant	ADJ
crl-15329	9	29	dif­	dif­	NOUN
crl-15329	9	30	ferences	ference	NOUN
crl-15329	9	31	still	still	ADV
crl-15329	9	32	exist	exist	VERB
crl-15329	9	33	between	between	ADP
crl-15329	9	34	the	the	DET
crl-15329	9	35	two	two	NUM
crl-15329	9	36	ap­	ap­	NOUN
crl-15329	9	37	proaches	proache	NOUN
crl-15329	9	38	.	.	PUNCT
crl-15329	10	1	one	one	NUM
crl-15329	10	2	of	of	ADP
crl-15329	10	3	the	the	DET
crl-15329	10	4	major	major	ADJ
crl-15329	10	5	differences	difference	NOUN
crl-15329	10	6	listed	list	VERB
crl-15329	10	7	by	by	ADP
crl-15329	10	8	william	william	PROPN
crl-15329	10	9	h.	h.	PROPN
crl-15329	10	10	newman	newman	PROPN
crl-15329	10	11	and	and	CCONJ
crl-15329	10	12	harvey	harvey	VERB
crl-15329	10	13	w.	w.	PROPN
crl-15329	10	14	wallender	wallender	PROPN
crl-15329	10	15	iii	iii	PROPN
crl-15329	10	16	is	be	AUX
crl-15329	10	17	that	that	SCONJ
crl-15329	10	18	for	for	ADP
crl-15329	10	19	-	-	PUNCT
crl-15329	10	20	profit	profit	NOUN
crl-15329	10	21	organizations	organization	NOUN
crl-15329	10	22	tend	tend	VERB
crl-15329	10	23	to	to	PART
crl-15329	10	24	know	know	VERB
crl-15329	10	25	much	much	ADV
crl-15329	10	26	more	more	ADJ
crl-15329	10	27	about	about	ADP
crl-15329	10	28	their	their	PRON
crl-15329	10	29	customers	customer	NOUN
crl-15329	10	30	than	than	SCONJ
crl-15329	10	31	do	do	VERB
crl-15329	10	32	not	not	PART
crl-15329	10	33	-	-	PUNCT
crl-15329	10	34	for­	for­	NOUN
crl-15329	10	35	profits	profit	NOUN
crl-15329	10	36	and	and	CCONJ
crl-15329	10	37	,	,	PUNCT
crl-15329	10	38	therefore	therefore	ADV
crl-15329	10	39	,	,	PUNCT
crl-15329	10	40	there	there	PRON
crl-15329	10	41	is	be	VERB
crl-15329	10	42	a	a	DET
crl-15329	10	43	weak	weak	ADJ
crl-15329	10	44	cus­	cus­	NOUN
crl-15329	10	45	tomer	tomer	NOUN
crl-15329	10	46	influence	influence	NOUN
crl-15329	10	47	on	on	ADP
crl-15329	10	48	not	not	PART
crl-15329	10	49	-	-	PUNCT
crl-15329	10	50	for	for	ADP
crl-15329	10	51	-	-	PUNCT
crl-15329	10	52	profits.1	profits.1	PRON
crl-15329	10	53	two	two	NUM
crl-15329	10	54	trends	trend	NOUN
crl-15329	10	55	that	that	PRON
crl-15329	10	56	represent	represent	VERB
crl-15329	10	57	differences	difference	NOUN
crl-15329	10	58	between	between	ADP
crl-15329	10	59	the	the	DET
crl-15329	10	60	not	not	PART
crl-15329	10	61	-	-	PUNCT
crl-15329	10	62	for	for	ADP
crl-15329	10	63	-	-	PUNCT
crl-15329	10	64	profit	profit	NOUN
crl-15329	10	65	and	and	CCONJ
crl-15329	10	66	for	for	ADP
crl-15329	10	67	-	-	PUNCT
crl-15329	10	68	profit	profit	NOUN
crl-15329	10	69	sectors	sector	NOUN
crl-15329	10	70	have	have	VERB
crl-15329	10	71	to	to	PART
crl-15329	10	72	do	do	VERB
crl-15329	10	73	with	with	ADP
crl-15329	10	74	their	their	PRON
crl-15329	10	75	relative	relative	ADJ
crl-15329	10	76	emphasis	emphasis	NOUN
crl-15329	10	77	on	on	ADP
crl-15329	10	78	benchmarking	benchmarke	VERB
crl-15329	10	79	—	—	PUNCT
crl-15329	10	80	the	the	DET
crl-15329	10	81	search	search	NOUN
crl-15329	10	82	for	for	ADP
crl-15329	10	83	industry	industry	NOUN
crl-15329	10	84	’s	’s	PART
crl-15329	10	85	best	good	ADJ
crl-15329	10	86	practices	practice	NOUN
crl-15329	10	87	that	that	PRON
crl-15329	10	88	leads	lead	VERB
crl-15329	10	89	to	to	ADP
crl-15329	10	90	su­	su­	PROPN
crl-15329	10	91	perior	perior	ADJ
crl-15329	10	92	performance	performance	NOUN
crl-15329	10	93	,	,	PUNCT
crl-15329	10	94	marketing	marketing	NOUN
crl-15329	10	95	,	,	PUNCT
crl-15329	10	96	and	and	CCONJ
crl-15329	10	97	to­	to­	NOUN
crl-15329	10	98	tal	tal	ADJ
crl-15329	10	99	quality	quality	NOUN
crl-15329	10	100	management	management	NOUN
crl-15329	10	101	(	(	PUNCT
crl-15329	10	102	tqm	tqm	PROPN
crl-15329	10	103	)	)	PUNCT
crl-15329	10	104	.	.	PUNCT
crl-15329	11	1	generirene	generirene	NOUN
crl-15329	11	2	owens	owens	PROPN
crl-15329	11	3	is	be	AUX
crl-15329	11	4	an	an	DET
crl-15329	11	5	assistant	assistant	ADJ
crl-15329	11	6	professor	professor	NOUN
crl-15329	11	7	in	in	ADP
crl-15329	11	8	the	the	DET
crl-15329	11	9	graduate	graduate	NOUN
crl-15329	11	10	school	school	NOUN
crl-15329	11	11	of	of	ADP
crl-15329	11	12	library	library	NOUN
crl-15329	11	13	and	and	CCONJ
crl-15329	11	14	information	information	NOUN
crl-15329	11	15	science	science	NOUN
crl-15329	11	16	at	at	ADP
crl-15329	11	17	the	the	DET
crl-15329	11	18	university	university	PROPN
crl-15329	11	19	of	of	ADP
crl-15329	11	20	texas	texas	PROPN
crl-15329	11	21	at	at	ADP
crl-15329	11	22	austin	austin	PROPN
crl-15329	11	23	;	;	PUNCT
crl-15329	11	24	e	e	X
crl-15329	11	25	-	-	NOUN
crl-15329	11	26	mail	mail	NOUN
crl-15329	11	27	:	:	PUNCT
crl-15329	11	28	iowens@gslis.utexas.edu	iowens@gslis.utexas.edu	PROPN
crl-15329	11	29	.	.	PUNCT
crl-15329	12	1	571	571	NUM
crl-15329	12	2	mailto:iowens@gslis.utexas.edu	mailto:iowens@gslis.utexas.edu	PROPN
crl-15329	12	3	572	572	NUM
crl-15329	12	4	college	college	PROPN
crl-15329	12	5	&	&	CCONJ
crl-15329	12	6	research	research	PROPN
crl-15329	12	7	libraries	library	NOUN
crl-15329	12	8	november	november	PROPN
crl-15329	12	9	1999	1999	NUM
crl-15329	12	10	ally	ally	NOUN
crl-15329	12	11	,	,	PUNCT
crl-15329	12	12	the	the	DET
crl-15329	12	13	for	for	ADP
crl-15329	12	14	-	-	PUNCT
crl-15329	12	15	profit	profit	NOUN
crl-15329	12	16	sector	sector	NOUN
crl-15329	12	17	places	place	VERB
crl-15329	12	18	greater	great	ADJ
crl-15329	12	19	emphasis	emphasis	NOUN
crl-15329	12	20	on	on	ADP
crl-15329	12	21	the	the	DET
crl-15329	12	22	incorporation	incorporation	NOUN
crl-15329	12	23	of	of	ADP
crl-15329	12	24	mod­	mod­	NOUN
crl-15329	12	25	ern	ern	ADJ
crl-15329	12	26	practices	practice	NOUN
crl-15329	12	27	than	than	SCONJ
crl-15329	12	28	the	the	DET
crl-15329	12	29	not	not	PART
crl-15329	12	30	-	-	PUNCT
crl-15329	12	31	for	for	ADP
crl-15329	12	32	-	-	PUNCT
crl-15329	12	33	profit	profit	NOUN
crl-15329	12	34	sec­	sec­	NOUN
crl-15329	12	35	tor	tor	NOUN
crl-15329	12	36	does	do	VERB
crl-15329	12	37	.	.	PUNCT
crl-15329	13	1	case	case	NOUN
crl-15329	13	2	study	study	VERB
crl-15329	13	3	the	the	DET
crl-15329	13	4	purpose	purpose	NOUN
crl-15329	13	5	of	of	ADP
crl-15329	13	6	this	this	DET
crl-15329	13	7	article	article	NOUN
crl-15329	13	8	is	be	AUX
crl-15329	13	9	to	to	PART
crl-15329	13	10	develop	develop	VERB
crl-15329	13	11	a	a	DET
crl-15329	13	12	case	case	NOUN
crl-15329	13	13	study	study	NOUN
crl-15329	13	14	from	from	ADP
crl-15329	13	15	the	the	DET
crl-15329	13	16	author	author	NOUN
crl-15329	13	17	’s	’s	PART
crl-15329	13	18	research	research	NOUN
crl-15329	13	19	conducted	conduct	VERB
crl-15329	13	20	in	in	ADP
crl-15329	13	21	1996	1996	NUM
crl-15329	13	22	at	at	ADP
crl-15329	13	23	a	a	DET
crl-15329	13	24	southwestern	southwestern	ADJ
crl-15329	13	25	uni­	uni­	NUM
crl-15329	13	26	versity	versity	NOUN
crl-15329	13	27	,	,	PUNCT
crl-15329	13	28	where	where	SCONJ
crl-15329	13	29	a	a	DET
crl-15329	13	30	change	change	NOUN
crl-15329	13	31	was	be	AUX
crl-15329	13	32	made	make	VERB
crl-15329	13	33	from	from	ADP
crl-15329	13	34	hierarchy	hierarchy	NOUN
crl-15329	13	35	to	to	ADP
crl-15329	13	36	teams	team	NOUN
crl-15329	13	37	within	within	ADP
crl-15329	13	38	the	the	DET
crl-15329	13	39	context	context	NOUN
crl-15329	13	40	of	of	ADP
crl-15329	13	41	tqm	tqm	PROPN
crl-15329	13	42	.	.	PUNCT
crl-15329	14	1	the	the	DET
crl-15329	14	2	article	article	NOUN
crl-15329	14	3	then	then	ADV
crl-15329	14	4	compares	compare	VERB
crl-15329	14	5	the	the	DET
crl-15329	14	6	case	case	NOUN
crl-15329	14	7	study	study	NOUN
crl-15329	14	8	from	from	ADP
crl-15329	14	9	that	that	DET
crl-15329	14	10	research	research	NOUN
crl-15329	14	11	with	with	ADP
crl-15329	14	12	a	a	DET
crl-15329	14	13	similar	similar	ADJ
crl-15329	14	14	change	change	NOUN
crl-15329	14	15	from	from	ADP
crl-15329	14	16	hierarchy	hierarchy	NOUN
crl-15329	14	17	to	to	ADP
crl-15329	14	18	teams	team	NOUN
crl-15329	14	19	,	,	PUNCT
crl-15329	14	20	also	also	ADV
crl-15329	14	21	within	within	ADP
crl-15329	14	22	the	the	DET
crl-15329	14	23	context	context	NOUN
crl-15329	14	24	of	of	ADP
crl-15329	14	25	tqm	tqm	PROPN
crl-15329	14	26	,	,	PUNCT
crl-15329	14	27	at	at	ADP
crl-15329	14	28	duke	duke	NOUN
crl-15329	14	29	uni­	uni­	PROPN
crl-15329	14	30	versity	versity	NOUN
crl-15329	14	31	as	as	SCONJ
crl-15329	14	32	reported	report	VERB
crl-15329	14	33	in	in	ADP
crl-15329	14	34	an	an	DET
crl-15329	14	35	article	article	NOUN
crl-15329	14	36	by	by	ADP
crl-15329	14	37	john	john	PROPN
crl-15329	14	38	lubans.2	lubans.2	PROPN
crl-15329	14	39	because	because	SCONJ
crl-15329	14	40	the	the	DET
crl-15329	14	41	researcher	researcher	NOUN
crl-15329	14	42	prom­	prom­	ADV
crl-15329	14	43	ised	ise	VERB
crl-15329	14	44	anonymity	anonymity	NOUN
crl-15329	14	45	to	to	ADP
crl-15329	14	46	the	the	DET
crl-15329	14	47	southwestern	southwestern	ADJ
crl-15329	14	48	in­	in­	NOUN
crl-15329	14	49	stitution	stitution	NOUN
crl-15329	14	50	and	and	CCONJ
crl-15329	14	51	to	to	ADP
crl-15329	14	52	the	the	DET
crl-15329	14	53	participants	participant	NOUN
crl-15329	14	54	in	in	ADP
crl-15329	14	55	the	the	DET
crl-15329	14	56	survey	survey	NOUN
crl-15329	14	57	and	and	CCONJ
crl-15329	14	58	interviews	interview	NOUN
crl-15329	14	59	,	,	PUNCT
crl-15329	14	60	they	they	PRON
crl-15329	14	61	are	be	AUX
crl-15329	14	62	referred	refer	VERB
crl-15329	14	63	to	to	ADP
crl-15329	14	64	here	here	ADV
crl-15329	14	65	as	as	SCONJ
crl-15329	14	66	university	university	PROPN
crl-15329	14	67	x.	x.	PROPN
crl-15329	14	68	a	a	DET
crl-15329	14	69	key	key	ADJ
crl-15329	14	70	problem	problem	NOUN
crl-15329	14	71	in	in	ADP
crl-15329	14	72	using	use	VERB
crl-15329	14	73	teams	team	NOUN
crl-15329	14	74	rather	rather	ADV
crl-15329	14	75	than	than	ADP
crl-15329	14	76	hierarchy	hierarchy	NOUN
crl-15329	14	77	is	be	AUX
crl-15329	14	78	that	that	SCONJ
crl-15329	14	79	organizations	organization	NOUN
crl-15329	14	80	do	do	AUX
crl-15329	14	81	not	not	PART
crl-15329	14	82	hire	hire	VERB
crl-15329	14	83	,	,	PUNCT
crl-15329	14	84	fire	fire	NOUN
crl-15329	14	85	,	,	PUNCT
crl-15329	14	86	and	and	CCONJ
crl-15329	14	87	promote	promote	VERB
crl-15329	14	88	teams	team	NOUN
crl-15329	14	89	but	but	CCONJ
crl-15329	14	90	,	,	PUNCT
crl-15329	14	91	instead	instead	ADV
crl-15329	14	92	,	,	PUNCT
crl-15329	14	93	hire	hire	VERB
crl-15329	14	94	,	,	PUNCT
crl-15329	14	95	fire	fire	NOUN
crl-15329	14	96	,	,	PUNCT
crl-15329	14	97	and	and	CCONJ
crl-15329	14	98	promote	promote	VERB
crl-15329	14	99	individuals	individual	NOUN
crl-15329	14	100	.	.	PUNCT
crl-15329	15	1	the	the	DET
crl-15329	15	2	shift	shift	NOUN
crl-15329	15	3	from	from	ADP
crl-15329	15	4	hierarchy	hierarchy	NOUN
crl-15329	15	5	to	to	ADP
crl-15329	15	6	teams	team	NOUN
crl-15329	15	7	in	in	ADP
crl-15329	15	8	both	both	DET
crl-15329	15	9	libraries	library	NOUN
crl-15329	15	10	involved	involve	VERB
crl-15329	15	11	the	the	DET
crl-15329	15	12	adoption	adoption	NOUN
crl-15329	15	13	and	and	CCONJ
crl-15329	15	14	incorporation	incorporation	NOUN
crl-15329	15	15	of	of	ADP
crl-15329	15	16	tqm	tqm	ADJ
crl-15329	15	17	principles	principle	NOUN
crl-15329	15	18	.	.	PUNCT
crl-15329	16	1	a	a	DET
crl-15329	16	2	quick	quick	ADJ
crl-15329	16	3	look	look	NOUN
crl-15329	16	4	at	at	ADP
crl-15329	16	5	the	the	DET
crl-15329	16	6	development	development	NOUN
crl-15329	16	7	of	of	ADP
crl-15329	16	8	management	management	NOUN
crl-15329	16	9	theory	theory	NOUN
crl-15329	16	10	reflects	reflect	VERB
crl-15329	16	11	the	the	DET
crl-15329	16	12	results	result	NOUN
crl-15329	16	13	that	that	PRON
crl-15329	16	14	were	be	AUX
crl-15329	16	15	his­	his­	PROPN
crl-15329	16	16	torically	torically	ADV
crl-15329	16	17	related	relate	VERB
crl-15329	16	18	to	to	ADP
crl-15329	16	19	various	various	ADJ
crl-15329	16	20	approaches	approach	NOUN
crl-15329	16	21	.	.	PUNCT
crl-15329	17	1	frederick	frederick	PROPN
crl-15329	17	2	taylor	taylor	PROPN
crl-15329	17	3	,	,	PUNCT
crl-15329	17	4	father	father	NOUN
crl-15329	17	5	of	of	ADP
crl-15329	17	6	the	the	DET
crl-15329	17	7	scientific	scientific	ADJ
crl-15329	17	8	management	management	NOUN
crl-15329	17	9	approach	approach	NOUN
crl-15329	17	10	,	,	PUNCT
crl-15329	17	11	placed	place	VERB
crl-15329	17	12	a	a	DET
crl-15329	17	13	great	great	ADJ
crl-15329	17	14	emphasis	emphasis	NOUN
crl-15329	17	15	on	on	ADP
crl-15329	17	16	efficiency	efficiency	NOUN
crl-15329	17	17	.	.	PUNCT
crl-15329	18	1	henri	henri	PROPN
crl-15329	18	2	fayol	fayol	PROPN
crl-15329	18	3	,	,	PUNCT
crl-15329	18	4	of	of	ADP
crl-15329	18	5	the	the	DET
crl-15329	18	6	classical	classical	ADJ
crl-15329	18	7	movement	movement	NOUN
crl-15329	18	8	,	,	PUNCT
crl-15329	18	9	wanted	want	VERB
crl-15329	18	10	his	his	PRON
crl-15329	18	11	ap­	ap­	NOUN
crl-15329	18	12	proach	proach	NOUN
crl-15329	18	13	to	to	PART
crl-15329	18	14	result	result	VERB
crl-15329	18	15	in	in	ADP
crl-15329	18	16	more	more	ADV
crl-15329	18	17	clearly	clearly	ADV
crl-15329	18	18	defined	define	VERB
crl-15329	18	19	roles	role	NOUN
crl-15329	18	20	for	for	ADP
crl-15329	18	21	managers	manager	NOUN
crl-15329	18	22	.	.	PUNCT
crl-15329	19	1	fayol	fayol	PROPN
crl-15329	19	2	also	also	ADV
crl-15329	19	3	identified	identify	VERB
crl-15329	19	4	universal	universal	ADJ
crl-15329	19	5	principles	principle	NOUN
crl-15329	19	6	(	(	PUNCT
crl-15329	19	7	unity	unity	NOUN
crl-15329	19	8	of	of	ADP
crl-15329	19	9	command	command	NOUN
crl-15329	19	10	,	,	PUNCT
crl-15329	19	11	division	division	NOUN
crl-15329	19	12	of	of	ADP
crl-15329	19	13	work	work	NOUN
crl-15329	19	14	,	,	PUNCT
crl-15329	19	15	authority	authority	NOUN
crl-15329	19	16	,	,	PUNCT
crl-15329	19	17	discipline	discipline	NOUN
crl-15329	19	18	,	,	PUNCT
crl-15329	19	19	unity	unity	NOUN
crl-15329	19	20	of	of	ADP
crl-15329	19	21	direction	direction	NOUN
crl-15329	19	22	,	,	PUNCT
crl-15329	19	23	centralization	centralization	NOUN
crl-15329	19	24	,	,	PUNCT
crl-15329	19	25	etc	etc	X
crl-15329	19	26	.	.	X
crl-15329	19	27	)	)	PUNCT
crl-15329	20	1	with	with	ADP
crl-15329	20	2	the	the	DET
crl-15329	20	3	ultimate	ultimate	ADJ
crl-15329	20	4	result	result	NOUN
crl-15329	20	5	of	of	ADP
crl-15329	20	6	building	build	VERB
crl-15329	20	7	a	a	DET
crl-15329	20	8	unified	unified	ADJ
crl-15329	20	9	theory	theory	NOUN
crl-15329	20	10	of	of	ADP
crl-15329	20	11	management	management	NOUN
crl-15329	20	12	.	.	PUNCT
crl-15329	21	1	max	max	PROPN
crl-15329	21	2	weber	weber	PROPN
crl-15329	21	3	emphasized	emphasize	VERB
crl-15329	21	4	optimally	optimally	ADV
crl-15329	21	5	tight	tight	ADJ
crl-15329	21	6	and	and	CCONJ
crl-15329	21	7	appropriate	appropriate	ADJ
crl-15329	21	8	hierarchical	hierarchical	ADJ
crl-15329	21	9	structures	structure	NOUN
crl-15329	21	10	.	.	PUNCT
crl-15329	22	1	elton	elton	PROPN
crl-15329	22	2	mayo	mayo	PROPN
crl-15329	22	3	,	,	PUNCT
crl-15329	22	4	mary	mary	PROPN
crl-15329	22	5	follett	follett	PROPN
crl-15329	22	6	,	,	PUNCT
crl-15329	22	7	and	and	CCONJ
crl-15329	22	8	associates	associate	NOUN
crl-15329	22	9	stressed	stress	VERB
crl-15329	22	10	the	the	DET
crl-15329	22	11	collective	collective	ADJ
crl-15329	22	12	importance	importance	NOUN
crl-15329	22	13	of	of	ADP
crl-15329	22	14	groups	group	NOUN
crl-15329	22	15	,	,	PUNCT
crl-15329	22	16	individuals	individual	NOUN
crl-15329	22	17	,	,	PUNCT
crl-15329	22	18	esprit	esprit	X
crl-15329	22	19	de	de	X
crl-15329	22	20	corps	corps	PROPN
crl-15329	22	21	,	,	PUNCT
crl-15329	22	22	and	and	CCONJ
crl-15329	22	23	productivity	productivity	NOUN
crl-15329	22	24	.	.	PUNCT
crl-15329	23	1	the	the	DET
crl-15329	23	2	contingency	contingency	NOUN
crl-15329	23	3	school	school	NOUN
crl-15329	23	4	of	of	ADP
crl-15329	23	5	management	management	NOUN
crl-15329	23	6	stressed	stress	VERB
crl-15329	23	7	the	the	DET
crl-15329	23	8	eclectic	eclectic	ADJ
crl-15329	23	9	and	and	CCONJ
crl-15329	23	10	situational	situational	ADJ
crl-15329	23	11	use	use	NOUN
crl-15329	23	12	of	of	ADP
crl-15329	23	13	multiple	multiple	ADJ
crl-15329	23	14	managerial	managerial	ADJ
crl-15329	23	15	approaches	approach	NOUN
crl-15329	23	16	,	,	PUNCT
crl-15329	23	17	and	and	CCONJ
crl-15329	23	18	w.	w.	PROPN
crl-15329	23	19	edwards	edwards	PROPN
crl-15329	23	20	deming	deming	PROPN
crl-15329	23	21	stressed	stress	VERB
crl-15329	23	22	a	a	DET
crl-15329	23	23	focus	focus	NOUN
crl-15329	23	24	on	on	ADP
crl-15329	23	25	processes	process	NOUN
crl-15329	23	26	,	,	PUNCT
crl-15329	23	27	outcomes	outcome	NOUN
crl-15329	23	28	,	,	PUNCT
crl-15329	23	29	and	and	CCONJ
crl-15329	23	30	quality	quality	NOUN
crl-15329	23	31	.	.	PUNCT
crl-15329	24	1	this	this	DET
crl-15329	24	2	research	research	NOUN
crl-15329	24	3	consolidates	consolidate	VERB
crl-15329	24	4	these	these	DET
crl-15329	24	5	various	various	ADJ
crl-15329	24	6	managerial	managerial	ADJ
crl-15329	24	7	approaches	approach	NOUN
crl-15329	24	8	in	in	ADP
crl-15329	24	9	addressing	address	VERB
crl-15329	24	10	the	the	DET
crl-15329	24	11	problem	problem	NOUN
crl-15329	24	12	of	of	ADP
crl-15329	24	13	organizational	organizational	ADJ
crl-15329	24	14	change	change	NOUN
crl-15329	24	15	that	that	PRON
crl-15329	24	16	seeks	seek	VERB
crl-15329	24	17	to	to	PART
crl-15329	24	18	move	move	VERB
crl-15329	24	19	from	from	ADP
crl-15329	24	20	an	an	DET
crl-15329	24	21	em­	em­	NOUN
crl-15329	24	22	phasis	phasis	NOUN
crl-15329	24	23	on	on	ADP
crl-15329	24	24	hierarchy	hierarchy	NOUN
crl-15329	24	25	to	to	ADP
crl-15329	24	26	teamwork	teamwork	NOUN
crl-15329	24	27	.	.	PUNCT
crl-15329	25	1	theory	theory	NOUN
crl-15329	25	2	and	and	CCONJ
crl-15329	25	3	background	background	VERB
crl-15329	25	4	the	the	DET
crl-15329	25	5	use	use	NOUN
crl-15329	25	6	of	of	ADP
crl-15329	25	7	hierarchy	hierarchy	NOUN
crl-15329	25	8	,	,	PUNCT
crl-15329	25	9	a	a	DET
crl-15329	25	10	means	means	NOUN
crl-15329	25	11	of	of	ADP
crl-15329	25	12	layer­	layer­	PRON
crl-15329	25	13	ing	e	VERB
crl-15329	25	14	the	the	DET
crl-15329	25	15	staff	staff	NOUN
crl-15329	25	16	of	of	ADP
crl-15329	25	17	an	an	DET
crl-15329	25	18	organization	organization	NOUN
crl-15329	25	19	into	into	ADP
crl-15329	25	20	cat­	cat­	NOUN
crl-15329	25	21	egories	egorie	NOUN
crl-15329	25	22	of	of	ADP
crl-15329	25	23	work	work	NOUN
crl-15329	25	24	responsibilities	responsibility	NOUN
crl-15329	25	25	and	and	CCONJ
crl-15329	25	26	ac­	ac­	PROPN
crl-15329	25	27	countability	countability	NOUN
crl-15329	25	28	,	,	PUNCT
crl-15329	25	29	has	have	AUX
crl-15329	25	30	been	be	AUX
crl-15329	25	31	in	in	ADP
crl-15329	25	32	existence	existence	NOUN
crl-15329	25	33	for	for	ADP
crl-15329	25	34	at	at	ADV
crl-15329	25	35	least	least	ADV
crl-15329	25	36	three	three	NUM
crl-15329	25	37	millennia	millennia	NOUN
crl-15329	25	38	.	.	PUNCT
crl-15329	26	1	a	a	DET
crl-15329	26	2	major	major	ADJ
crl-15329	26	3	criticism	criticism	NOUN
crl-15329	26	4	of	of	ADP
crl-15329	26	5	hierarchy	hierarchy	NOUN
crl-15329	26	6	is	be	AUX
crl-15329	26	7	that	that	SCONJ
crl-15329	26	8	,	,	PUNCT
crl-15329	26	9	although	although	SCONJ
crl-15329	26	10	it	it	PRON
crl-15329	26	11	was	be	AUX
crl-15329	26	12	ap­	ap­	NOUN
crl-15329	26	13	propriate	propriate	NOUN
crl-15329	26	14	for	for	ADP
crl-15329	26	15	the	the	DET
crl-15329	26	16	industrial	industrial	ADJ
crl-15329	26	17	age	age	NOUN
crl-15329	26	18	,	,	PUNCT
crl-15329	26	19	it	it	PRON
crl-15329	26	20	is	be	AUX
crl-15329	26	21	no	no	ADV
crl-15329	26	22	longer	long	ADV
crl-15329	26	23	a	a	DET
crl-15329	26	24	good	good	ADJ
crl-15329	26	25	structure	structure	NOUN
crl-15329	26	26	for	for	ADP
crl-15329	26	27	dealing	deal	VERB
crl-15329	26	28	with	with	ADP
crl-15329	26	29	the	the	DET
crl-15329	26	30	increasing	increase	VERB
crl-15329	26	31	amount	amount	NOUN
crl-15329	26	32	of	of	ADP
crl-15329	26	33	change	change	NOUN
crl-15329	26	34	faced	face	VERB
crl-15329	26	35	in	in	ADP
crl-15329	26	36	the	the	DET
crl-15329	26	37	late	late	ADJ
crl-15329	26	38	twentieth	twentieth	ADJ
crl-15329	26	39	century	century	NOUN
crl-15329	26	40	’s	’s	PART
crl-15329	26	41	informa­	informa­	VERB
crl-15329	26	42	tion	tion	NOUN
crl-15329	26	43	age	age	NOUN
crl-15329	26	44	.	.	PUNCT
crl-15329	27	1	another	another	DET
crl-15329	27	2	criticism	criticism	NOUN
crl-15329	27	3	of	of	ADP
crl-15329	27	4	hierarchy	hierarchy	NOUN
crl-15329	27	5	is	be	AUX
crl-15329	27	6	that	that	SCONJ
crl-15329	27	7	it	it	PRON
crl-15329	27	8	allocates	allocate	VERB
crl-15329	27	9	too	too	ADV
crl-15329	27	10	large	large	ADJ
crl-15329	27	11	a	a	DET
crl-15329	27	12	percentage	percentage	NOUN
crl-15329	27	13	of	of	ADP
crl-15329	27	14	decision	decision	NOUN
crl-15329	27	15	making	making	NOUN
crl-15329	27	16	(	(	PUNCT
crl-15329	27	17	and	and	CCONJ
crl-15329	27	18	therefore	therefore	ADV
crl-15329	27	19	power	power	NOUN
crl-15329	27	20	)	)	PUNCT
crl-15329	27	21	to	to	ADP
crl-15329	27	22	the	the	DET
crl-15329	27	23	top	top	NOUN
crl-15329	27	24	of	of	ADP
crl-15329	27	25	the	the	DET
crl-15329	27	26	pyramid	pyramid	NOUN
crl-15329	27	27	.	.	PUNCT
crl-15329	28	1	one	one	NUM
crl-15329	28	2	of	of	ADP
crl-15329	28	3	the	the	DET
crl-15329	28	4	means	mean	NOUN
crl-15329	28	5	by	by	ADP
crl-15329	28	6	which	which	PRON
crl-15329	28	7	the	the	DET
crl-15329	28	8	prob­	prob­	PROPN
crl-15329	28	9	lems	lem	NOUN
crl-15329	28	10	of	of	ADP
crl-15329	28	11	hierarchy	hierarchy	NOUN
crl-15329	28	12	are	be	AUX
crl-15329	28	13	being	be	AUX
crl-15329	28	14	addressed	address	VERB
crl-15329	28	15	is	be	AUX
crl-15329	28	16	that	that	PRON
crl-15329	28	17	of	of	ADP
crl-15329	28	18	instituting	institute	VERB
crl-15329	28	19	a	a	DET
crl-15329	28	20	team	team	NOUN
crl-15329	28	21	approach	approach	NOUN
crl-15329	28	22	in	in	ADP
crl-15329	28	23	the	the	DET
crl-15329	28	24	management	management	NOUN
crl-15329	28	25	of	of	ADP
crl-15329	28	26	academic	academic	ADJ
crl-15329	28	27	and	and	CCONJ
crl-15329	28	28	other	other	ADJ
crl-15329	28	29	li­	li­	NOUN
crl-15329	28	30	braries	brarie	NOUN
crl-15329	28	31	.	.	PUNCT
crl-15329	29	1	on	on	ADP
crl-15329	29	2	the	the	DET
crl-15329	29	3	other	other	ADJ
crl-15329	29	4	hand	hand	NOUN
crl-15329	29	5	,	,	PUNCT
crl-15329	29	6	elliott	elliott	PROPN
crl-15329	29	7	jaques	jaques	PROPN
crl-15329	29	8	noted	note	VERB
crl-15329	29	9	that	that	SCONJ
crl-15329	29	10	a	a	DET
crl-15329	29	11	change	change	NOUN
crl-15329	29	12	from	from	ADP
crl-15329	29	13	hierarchy	hierarchy	NOUN
crl-15329	29	14	to	to	ADP
crl-15329	29	15	some	some	DET
crl-15329	29	16	other	other	ADJ
crl-15329	29	17	structural	structural	ADJ
crl-15329	29	18	form	form	NOUN
crl-15329	29	19	is	be	AUX
crl-15329	29	20	not	not	PART
crl-15329	29	21	needed	need	VERB
crl-15329	29	22	for	for	ADP
crl-15329	29	23	today	today	NOUN
crl-15329	29	24	’s	’s	PART
crl-15329	29	25	information	information	NOUN
crl-15329	29	26	age	age	NOUN
crl-15329	29	27	but	but	CCONJ
crl-15329	29	28	,	,	PUNCT
crl-15329	29	29	instead	instead	ADV
crl-15329	29	30	,	,	PUNCT
crl-15329	29	31	what	what	PRON
crl-15329	29	32	is	be	AUX
crl-15329	29	33	needed	need	VERB
crl-15329	29	34	is	be	AUX
crl-15329	29	35	a	a	DET
crl-15329	29	36	better	well	ADJ
crl-15329	29	37	understand­	understand­	NOUN
crl-15329	29	38	ing	ing	NOUN
crl-15329	29	39	of	of	ADP
crl-15329	29	40	how	how	SCONJ
crl-15329	29	41	hierarchy	hierarchy	NOUN
crl-15329	29	42	should	should	AUX
crl-15329	29	43	work	work	VERB
crl-15329	29	44	.	.	PUNCT
crl-15329	30	1	ac­	ac­	PROPN
crl-15329	30	2	cording	cord	VERB
crl-15329	30	3	to	to	ADP
crl-15329	30	4	jaques	jaque	NOUN
crl-15329	30	5	,	,	PUNCT
crl-15329	30	6	the	the	DET
crl-15329	30	7	need	need	NOUN
crl-15329	30	8	is	be	AUX
crl-15329	30	9	manage­	manage­	PROPN
crl-15329	30	10	rial	rial	ADJ
crl-15329	30	11	hierarchy	hierarchy	NOUN
crl-15329	30	12	that	that	PRON
crl-15329	30	13	understands	understand	VERB
crl-15329	30	14	its	its	PRON
crl-15329	30	15	own	own	ADJ
crl-15329	30	16	nature	nature	NOUN
crl-15329	30	17	and	and	CCONJ
crl-15329	30	18	purpose	purpose	NOUN
crl-15329	30	19	.	.	PUNCT
crl-15329	31	1	hierarchy	hierarchy	NOUN
crl-15329	31	2	is	be	AUX
crl-15329	31	3	the	the	DET
crl-15329	31	4	only	only	ADJ
crl-15329	31	5	structure	structure	NOUN
crl-15329	31	6	that	that	PRON
crl-15329	31	7	allows	allow	VERB
crl-15329	31	8	an	an	DET
crl-15329	31	9	organiza­	organiza­	DET
crl-15329	31	10	tion	tion	NOUN
crl-15329	31	11	to	to	PART
crl-15329	31	12	employ	employ	VERB
crl-15329	31	13	large	large	ADJ
crl-15329	31	14	numbers	number	NOUN
crl-15329	31	15	of	of	ADP
crl-15329	31	16	work­	work­	NOUN
crl-15329	31	17	ers	er	NOUN
crl-15329	31	18	and	and	CCONJ
crl-15329	31	19	to	to	PART
crl-15329	31	20	preserve	preserve	VERB
crl-15329	31	21	accountability	accountability	NOUN
crl-15329	31	22	for	for	ADP
crl-15329	31	23	the	the	DET
crl-15329	31	24	work	work	NOUN
crl-15329	31	25	they	they	PRON
crl-15329	31	26	do.3	do.3	VERB
crl-15329	31	27	a	a	DET
crl-15329	31	28	key	key	ADJ
crl-15329	31	29	problem	problem	NOUN
crl-15329	31	30	in	in	ADP
crl-15329	31	31	using	use	VERB
crl-15329	31	32	teams	team	NOUN
crl-15329	31	33	rather	rather	ADV
crl-15329	31	34	than	than	ADP
crl-15329	31	35	hierarchy	hierarchy	NOUN
crl-15329	31	36	is	be	AUX
crl-15329	31	37	that	that	SCONJ
crl-15329	31	38	orga­	orga­	PROPN
crl-15329	31	39	nizations	nization	NOUN
crl-15329	31	40	do	do	AUX
crl-15329	31	41	not	not	PART
crl-15329	31	42	hire	hire	VERB
crl-15329	31	43	,	,	PUNCT
crl-15329	31	44	fire	fire	NOUN
crl-15329	31	45	,	,	PUNCT
crl-15329	31	46	and	and	CCONJ
crl-15329	31	47	promote	promote	VERB
crl-15329	31	48	teams	team	NOUN
crl-15329	31	49	but	but	CCONJ
crl-15329	31	50	,	,	PUNCT
crl-15329	31	51	instead	instead	ADV
crl-15329	31	52	,	,	PUNCT
crl-15329	31	53	hire	hire	VERB
crl-15329	31	54	,	,	PUNCT
crl-15329	31	55	fire	fire	NOUN
crl-15329	31	56	,	,	PUNCT
crl-15329	31	57	and	and	CCONJ
crl-15329	31	58	pro­	pro­	NOUN
crl-15329	31	59	mote	mote	VERB
crl-15329	31	60	individuals	individual	NOUN
crl-15329	31	61	.	.	PUNCT
crl-15329	32	1	this	this	PRON
crl-15329	32	2	is	be	AUX
crl-15329	32	3	not	not	PART
crl-15329	32	4	to	to	PART
crl-15329	32	5	say	say	VERB
crl-15329	32	6	that	that	SCONJ
crl-15329	32	7	hierarchy	hierarchy	NOUN
crl-15329	32	8	is	be	AUX
crl-15329	32	9	not	not	PART
crl-15329	32	10	without	without	ADP
crl-15329	32	11	problems	problem	NOUN
crl-15329	32	12	.	.	PUNCT
crl-15329	33	1	one	one	NUM
crl-15329	33	2	of	of	ADP
crl-15329	33	3	the	the	DET
crl-15329	33	4	most	most	ADV
crl-15329	33	5	pronounced	pronounce	VERB
crl-15329	33	6	problems	problem	NOUN
crl-15329	33	7	is	be	AUX
crl-15329	33	8	too	too	ADV
crl-15329	33	9	much	much	ADJ
crl-15329	33	10	layering	layering	NOUN
crl-15329	33	11	.	.	PUNCT
crl-15329	34	1	when	when	SCONJ
crl-15329	34	2	too	too	ADV
crl-15329	34	3	much	much	ADJ
crl-15329	34	4	layering	layering	NOUN
crl-15329	34	5	is	be	AUX
crl-15329	34	6	used	use	VERB
crl-15329	34	7	,	,	PUNCT
crl-15329	34	8	it	it	PRON
crl-15329	34	9	can	can	AUX
crl-15329	34	10	bring	bring	VERB
crl-15329	34	11	out	out	ADP
crl-15329	34	12	the	the	DET
crl-15329	34	13	worst	bad	ADJ
crl-15329	34	14	in	in	ADP
crl-15329	34	15	hu­	hu­	PROPN
crl-15329	34	16	man	man	NOUN
crl-15329	34	17	nature	nature	NOUN
crl-15329	34	18	(	(	PUNCT
crl-15329	34	19	greed	greed	NOUN
crl-15329	34	20	,	,	PUNCT
crl-15329	34	21	insensitivity	insensitivity	NOUN
crl-15329	34	22	,	,	PUNCT
crl-15329	34	23	coer­	coer­	NOUN
crl-15329	34	24	cion	cion	NOUN
crl-15329	34	25	,	,	PUNCT
crl-15329	34	26	and	and	CCONJ
crl-15329	34	27	self	self	NOUN
crl-15329	34	28	-	-	PUNCT
crl-15329	34	29	importance	importance	NOUN
crl-15329	34	30	)	)	PUNCT
crl-15329	34	31	.	.	PUNCT
crl-15329	35	1	additionally	additionally	ADV
crl-15329	35	2	,	,	PUNCT
crl-15329	35	3	jaques	jaque	NOUN
crl-15329	35	4	stated	state	VERB
crl-15329	35	5	:	:	PUNCT
crl-15329	35	6	“	"	PUNCT
crl-15329	35	7	the	the	DET
crl-15329	35	8	trouble	trouble	NOUN
crl-15329	35	9	is	be	AUX
crl-15329	35	10	that	that	SCONJ
crl-15329	35	11	com­	com­	PROPN
crl-15329	35	12	the	the	DET
crl-15329	35	13	impact	impact	NOUN
crl-15329	35	14	of	of	ADP
crl-15329	35	15	change	change	NOUN
crl-15329	35	16	from	from	ADP
crl-15329	35	17	hierarchy	hierarchy	NOUN
crl-15329	35	18	to	to	PART
crl-15329	35	19	teams	team	NOUN
crl-15329	35	20	573	573	NUM
crl-15329	35	21	panies	panie	NOUN
crl-15329	35	22	need	need	VERB
crl-15329	35	23	two	two	NUM
crl-15329	35	24	to	to	PART
crl-15329	35	25	three	three	NUM
crl-15329	35	26	times	time	NOUN
crl-15329	35	27	as	as	ADV
crl-15329	35	28	many	many	ADJ
crl-15329	35	29	pay	pay	VERB
crl-15329	35	30	grades	grade	NOUN
crl-15329	35	31	as	as	SCONJ
crl-15329	35	32	they	they	PRON
crl-15329	35	33	do	do	VERB
crl-15329	35	34	layers	layer	NOUN
crl-15329	35	35	,	,	PUNCT
crl-15329	35	36	and	and	CCONJ
crl-15329	35	37	once	once	SCONJ
crl-15329	35	38	they	they	PRON
crl-15329	35	39	have	have	AUX
crl-15329	35	40	established	establish	VERB
crl-15329	35	41	the	the	DET
crl-15329	35	42	pay	pay	NOUN
crl-15329	35	43	grades	grade	NOUN
crl-15329	35	44	,	,	PUNCT
crl-15329	35	45	which	which	PRON
crl-15329	35	46	are	be	AUX
crl-15329	35	47	easy	easy	ADJ
crl-15329	35	48	to	to	PART
crl-15329	35	49	describe	describe	VERB
crl-15329	35	50	and	and	CCONJ
crl-15329	35	51	set	set	VERB
crl-15329	35	52	up	up	ADP
crl-15329	35	53	,	,	PUNCT
crl-15329	35	54	they	they	PRON
crl-15329	35	55	fail	fail	VERB
crl-15329	35	56	to	to	PART
crl-15329	35	57	take	take	VERB
crl-15329	35	58	the	the	DET
crl-15329	35	59	next	next	ADJ
crl-15329	35	60	step	step	NOUN
crl-15329	35	61	and	and	CCONJ
crl-15329	35	62	set	set	VERB
crl-15329	35	63	up	up	ADP
crl-15329	35	64	a	a	DET
crl-15329	35	65	different	different	ADJ
crl-15329	35	66	managerial	managerial	ADJ
crl-15329	35	67	hierarchy	hierarchy	NOUN
crl-15329	35	68	based	base	VERB
crl-15329	35	69	on	on	ADP
crl-15329	35	70	responsibility	responsibility	NOUN
crl-15329	35	71	rather	rather	ADV
crl-15329	35	72	than	than	ADP
crl-15329	35	73	salary	salary	NOUN
crl-15329	35	74	.	.	PUNCT
crl-15329	35	75	”4	”4	SPACE
crl-15329	36	1	the	the	DET
crl-15329	36	2	result	result	NOUN
crl-15329	36	3	is	be	AUX
crl-15329	36	4	too	too	ADV
crl-15329	36	5	many	many	ADJ
crl-15329	36	6	layers	layer	NOUN
crl-15329	36	7	.	.	PUNCT
crl-15329	37	1	despite	despite	SCONJ
crl-15329	37	2	the	the	DET
crl-15329	37	3	drawbacks	drawback	NOUN
crl-15329	37	4	of	of	ADP
crl-15329	37	5	hierarchy	hierarchy	NOUN
crl-15329	37	6	,	,	PUNCT
crl-15329	37	7	however	however	ADV
crl-15329	37	8	,	,	PUNCT
crl-15329	37	9	at­	at­	NOUN
crl-15329	37	10	tempting	tempting	NOUN
crl-15329	37	11	to	to	PART
crl-15329	37	12	throw	throw	VERB
crl-15329	37	13	out	out	ADP
crl-15329	37	14	the	the	DET
crl-15329	37	15	structure	structure	NOUN
crl-15329	37	16	is	be	AUX
crl-15329	37	17	not	not	PART
crl-15329	37	18	the	the	DET
crl-15329	37	19	answer	answer	NOUN
crl-15329	37	20	.	.	PUNCT
crl-15329	38	1	rather	rather	ADV
crl-15329	38	2	,	,	PUNCT
crl-15329	38	3	the	the	DET
crl-15329	38	4	hierarchy	hierarchy	NOUN
crl-15329	38	5	can	can	AUX
crl-15329	38	6	serve	serve	VERB
crl-15329	38	7	as	as	ADP
crl-15329	38	8	a	a	DET
crl-15329	38	9	platform	platform	NOUN
crl-15329	38	10	for	for	ADP
crl-15329	38	11	the	the	DET
crl-15329	38	12	evolution	evolution	NOUN
crl-15329	38	13	of	of	ADP
crl-15329	38	14	team	team	NOUN
crl-15329	38	15	approaches	approach	NOUN
crl-15329	38	16	.	.	PUNCT
crl-15329	39	1	john	john	PROPN
crl-15329	39	2	r.	r.	PROPN
crl-15329	39	3	katzenbach	katzenbach	PROPN
crl-15329	39	4	and	and	CCONJ
crl-15329	39	5	douglas	douglas	PROPN
crl-15329	39	6	k.	k.	PROPN
crl-15329	39	7	smith	smith	PROPN
crl-15329	39	8	stated	state	VERB
crl-15329	39	9	that	that	SCONJ
crl-15329	39	10	teams	team	NOUN
crl-15329	39	11	require	require	VERB
crl-15329	39	12	both	both	PRON
crl-15329	39	13	in­	in­	NOUN
crl-15329	39	14	dividual	dividual	ADJ
crl-15329	39	15	accountability	accountability	NOUN
crl-15329	39	16	and	and	CCONJ
crl-15329	39	17	team	team	NOUN
crl-15329	39	18	account­	account­	NOUN
crl-15329	39	19	ability	ability	NOUN
crl-15329	39	20	.	.	PUNCT
crl-15329	40	1	just	just	ADV
crl-15329	40	2	as	as	SCONJ
crl-15329	40	3	jaques	jaque	NOUN
crl-15329	40	4	advised	advise	VERB
crl-15329	40	5	correction	correction	NOUN
crl-15329	40	6	to	to	ADP
crl-15329	40	7	the	the	DET
crl-15329	40	8	structure	structure	NOUN
crl-15329	40	9	of	of	ADP
crl-15329	40	10	hierarchy	hierarchy	NOUN
crl-15329	40	11	,	,	PUNCT
crl-15329	40	12	katzenbach	katzenbach	PROPN
crl-15329	40	13	and	and	CCONJ
crl-15329	40	14	smith	smith	PROPN
crl-15329	40	15	suggested	suggest	VERB
crl-15329	40	16	ways	way	NOUN
crl-15329	40	17	in	in	ADP
crl-15329	40	18	which	which	PRON
crl-15329	40	19	the	the	DET
crl-15329	40	20	team	team	NOUN
crl-15329	40	21	approach	approach	NOUN
crl-15329	40	22	may	may	AUX
crl-15329	40	23	be	be	AUX
crl-15329	40	24	better	well	ADV
crl-15329	40	25	understood	understand	VERB
crl-15329	40	26	and	and	CCONJ
crl-15329	40	27	used	use	VERB
crl-15329	40	28	more	more	ADV
crl-15329	40	29	effectively	effectively	ADV
crl-15329	40	30	.	.	PUNCT
crl-15329	41	1	for	for	SCONJ
crl-15329	41	2	teams	team	NOUN
crl-15329	41	3	to	to	PART
crl-15329	41	4	work	work	VERB
crl-15329	41	5	successfully	successfully	ADV
crl-15329	41	6	,	,	PUNCT
crl-15329	41	7	values	value	NOUN
crl-15329	41	8	must	must	AUX
crl-15329	41	9	be	be	AUX
crl-15329	41	10	used	use	VERB
crl-15329	41	11	to	to	PART
crl-15329	41	12	bring	bring	VERB
crl-15329	41	13	out	out	ADP
crl-15329	41	14	the	the	DET
crl-15329	41	15	best	good	ADJ
crl-15329	41	16	in	in	ADP
crl-15329	41	17	human	human	ADJ
crl-15329	41	18	nature	nature	NOUN
crl-15329	41	19	.	.	PUNCT
crl-15329	42	1	according	accord	VERB
crl-15329	42	2	to	to	ADP
crl-15329	42	3	katzenbach	katzenbach	PROPN
crl-15329	42	4	and	and	CCONJ
crl-15329	42	5	smith	smith	PROPN
crl-15329	42	6	:	:	PUNCT
crl-15329	42	7	team	team	NOUN
crl-15329	42	8	work	work	NOUN
crl-15329	42	9	represents	represent	VERB
crl-15329	42	10	a	a	DET
crl-15329	42	11	set	set	NOUN
crl-15329	42	12	of	of	ADP
crl-15329	42	13	val­	val­	NOUN
crl-15329	42	14	ues	ue	NOUN
crl-15329	42	15	that	that	PRON
crl-15329	42	16	encourage	encourage	VERB
crl-15329	42	17	listening	listen	VERB
crl-15329	42	18	and	and	CCONJ
crl-15329	42	19	responding	respond	VERB
crl-15329	42	20	constructively	constructively	ADV
crl-15329	42	21	to	to	ADP
crl-15329	42	22	views	view	NOUN
crl-15329	42	23	expressed	express	VERB
crl-15329	42	24	by	by	ADP
crl-15329	42	25	others	other	NOUN
crl-15329	42	26	,	,	PUNCT
crl-15329	42	27	giving	give	VERB
crl-15329	42	28	others	other	NOUN
crl-15329	42	29	the	the	DET
crl-15329	42	30	benefit	benefit	NOUN
crl-15329	42	31	of	of	ADP
crl-15329	42	32	the	the	DET
crl-15329	42	33	doubt	doubt	NOUN
crl-15329	42	34	,	,	PUNCT
crl-15329	42	35	providing	provide	VERB
crl-15329	42	36	support	support	NOUN
crl-15329	42	37	,	,	PUNCT
crl-15329	42	38	and	and	CCONJ
crl-15329	42	39	recognizing	recognize	VERB
crl-15329	42	40	the	the	DET
crl-15329	42	41	inter­	inter­	NOUN
crl-15329	42	42	ests	est	NOUN
crl-15329	42	43	and	and	CCONJ
crl-15329	42	44	achievements	achievement	NOUN
crl-15329	42	45	of	of	ADP
crl-15329	42	46	others.5	others.5	PROPN
crl-15329	42	47	in	in	ADP
crl-15329	42	48	addition	addition	NOUN
crl-15329	42	49	to	to	ADP
crl-15329	42	50	using	use	VERB
crl-15329	42	51	values	value	NOUN
crl-15329	42	52	to	to	PART
crl-15329	42	53	help	help	VERB
crl-15329	42	54	teams	team	NOUN
crl-15329	42	55	work	work	VERB
crl-15329	42	56	more	more	ADV
crl-15329	42	57	successfully	successfully	ADV
crl-15329	42	58	,	,	PUNCT
crl-15329	42	59	there	there	PRON
crl-15329	42	60	is	be	VERB
crl-15329	42	61	a	a	DET
crl-15329	42	62	need	need	NOUN
crl-15329	42	63	to	to	PART
crl-15329	42	64	have	have	AUX
crl-15329	42	65	what	what	PRON
crl-15329	42	66	katzenbach	katzenbach	NOUN
crl-15329	42	67	and	and	CCONJ
crl-15329	42	68	smith	smith	PROPN
crl-15329	42	69	call	call	VERB
crl-15329	42	70	a	a	DET
crl-15329	42	71	“	"	PUNCT
crl-15329	42	72	collective	collective	ADJ
crl-15329	42	73	work	work	NOUN
crl-15329	42	74	project	project	NOUN
crl-15329	42	75	,	,	PUNCT
crl-15329	42	76	”	"	PUNCT
crl-15329	42	77	where	where	SCONJ
crl-15329	42	78	members	member	NOUN
crl-15329	42	79	work	work	VERB
crl-15329	42	80	together	together	ADV
crl-15329	42	81	and	and	CCONJ
crl-15329	42	82	share	share	VERB
crl-15329	42	83	the	the	DET
crl-15329	42	84	common	common	ADJ
crl-15329	42	85	commitment	commitment	NOUN
crl-15329	42	86	to	to	ADP
crl-15329	42	87	,	,	PUNCT
crl-15329	42	88	and	and	CCONJ
crl-15329	42	89	purpose	purpose	NOUN
crl-15329	42	90	of	of	ADP
crl-15329	42	91	,	,	PUNCT
crl-15329	42	92	a	a	DET
crl-15329	42	93	project	project	NOUN
crl-15329	42	94	.	.	PUNCT
crl-15329	43	1	katzenbach	katzenbach	PROPN
crl-15329	43	2	and	and	CCONJ
crl-15329	43	3	smith	smith	PROPN
crl-15329	43	4	thus	thus	ADV
crl-15329	43	5	see	see	VERB
crl-15329	43	6	performance	performance	NOUN
crl-15329	43	7	results	result	NOUN
crl-15329	43	8	as	as	ADP
crl-15329	43	9	the	the	DET
crl-15329	43	10	hallmark	hallmark	NOUN
crl-15329	43	11	of	of	ADP
crl-15329	43	12	teams	team	NOUN
crl-15329	43	13	.	.	PUNCT
crl-15329	44	1	using	use	VERB
crl-15329	44	2	the	the	DET
crl-15329	44	3	perspectives	perspective	NOUN
crl-15329	44	4	of	of	ADP
crl-15329	44	5	jaques	jaque	NOUN
crl-15329	44	6	and	and	CCONJ
crl-15329	44	7	katzenbach	katzenbach	PROPN
crl-15329	44	8	and	and	CCONJ
crl-15329	44	9	smith	smith	PROPN
crl-15329	44	10	,	,	PUNCT
crl-15329	44	11	it	it	PRON
crl-15329	44	12	would	would	AUX
crl-15329	44	13	appear	appear	VERB
crl-15329	44	14	that	that	SCONJ
crl-15329	44	15	the	the	DET
crl-15329	44	16	proper	proper	ADJ
crl-15329	44	17	use	use	NOUN
crl-15329	44	18	of	of	ADP
crl-15329	44	19	hierarchy	hierarchy	NOUN
crl-15329	44	20	and	and	CCONJ
crl-15329	44	21	the	the	DET
crl-15329	44	22	proper	proper	ADJ
crl-15329	44	23	use	use	NOUN
crl-15329	44	24	of	of	ADP
crl-15329	44	25	teams	team	NOUN
crl-15329	44	26	can	can	AUX
crl-15329	44	27	be	be	AUX
crl-15329	44	28	made	make	VERB
crl-15329	44	29	to	to	PART
crl-15329	44	30	complement	complement	VERB
crl-15329	44	31	each	each	DET
crl-15329	44	32	other	other	ADJ
crl-15329	44	33	in	in	ADP
crl-15329	44	34	a	a	DET
crl-15329	44	35	management	management	NOUN
crl-15329	44	36	structure	structure	NOUN
crl-15329	44	37	.	.	PUNCT
crl-15329	45	1	however	however	ADV
crl-15329	45	2	,	,	PUNCT
crl-15329	45	3	other	other	ADJ
crl-15329	45	4	factors	factor	NOUN
crl-15329	45	5	must	must	AUX
crl-15329	45	6	be	be	AUX
crl-15329	45	7	considered	consider	VERB
crl-15329	45	8	.	.	PUNCT
crl-15329	46	1	herbert	herbert	PROPN
crl-15329	46	2	white	white	PROPN
crl-15329	46	3	issued	issue	VERB
crl-15329	46	4	a	a	DET
crl-15329	46	5	ca­	ca­	NOUN
crl-15329	46	6	veat	veat	NOUN
crl-15329	46	7	by	by	ADP
crl-15329	46	8	stating	state	VERB
crl-15329	46	9	that	that	SCONJ
crl-15329	46	10	teams	team	NOUN
crl-15329	46	11	are	be	AUX
crl-15329	46	12	not	not	PART
crl-15329	46	13	always	always	ADV
crl-15329	46	14	the	the	DET
crl-15329	46	15	best	good	ADJ
crl-15329	46	16	approach	approach	NOUN
crl-15329	46	17	for	for	ADP
crl-15329	46	18	all	all	DET
crl-15329	46	19	tasks	task	NOUN
crl-15329	46	20	and	and	CCONJ
crl-15329	46	21	,	,	PUNCT
crl-15329	46	22	more	more	ADV
crl-15329	46	23	important	important	ADJ
crl-15329	46	24	,	,	PUNCT
crl-15329	46	25	that	that	SCONJ
crl-15329	46	26	teams	team	NOUN
crl-15329	46	27	can	can	AUX
crl-15329	46	28	be	be	AUX
crl-15329	46	29	structured	structure	VERB
crl-15329	46	30	to	to	PART
crl-15329	46	31	exclude	exclude	VERB
crl-15329	46	32	persons	person	NOUN
crl-15329	46	33	that	that	PRON
crl-15329	46	34	may	may	AUX
crl-15329	46	35	not	not	PART
crl-15329	46	36	fulfill	fulfill	VERB
crl-15329	46	37	individual	individual	ADJ
crl-15329	46	38	preferences	preference	NOUN
crl-15329	46	39	and	and	CCONJ
crl-15329	46	40	prejudices.6	prejudices.6	NOUN
crl-15329	46	41	in	in	ADP
crl-15329	46	42	addition	addition	NOUN
crl-15329	46	43	to	to	ADP
crl-15329	46	44	deciding	decide	VERB
crl-15329	46	45	which	which	PRON
crl-15329	46	46	is	be	AUX
crl-15329	46	47	the	the	DET
crl-15329	46	48	better	well	ADJ
crl-15329	46	49	approach	approach	NOUN
crl-15329	46	50	to	to	ADP
crl-15329	46	51	use	use	NOUN
crl-15329	46	52	(	(	PUNCT
crl-15329	46	53	hierarchy	hierarchy	NOUN
crl-15329	46	54	or	or	CCONJ
crl-15329	46	55	teams	team	NOUN
crl-15329	46	56	)	)	PUNCT
crl-15329	46	57	and	and	CCONJ
crl-15329	46	58	when	when	SCONJ
crl-15329	46	59	it	it	PRON
crl-15329	46	60	is	be	AUX
crl-15329	46	61	decided	decide	VERB
crl-15329	46	62	that	that	SCONJ
crl-15329	46	63	a	a	DET
crl-15329	46	64	change	change	NOUN
crl-15329	46	65	is	be	AUX
crl-15329	46	66	needed	need	VERB
crl-15329	46	67	,	,	PUNCT
crl-15329	46	68	managers	manager	NOUN
crl-15329	46	69	must	must	AUX
crl-15329	46	70	face	face	VERB
crl-15329	46	71	the	the	DET
crl-15329	46	72	challenge	challenge	NOUN
crl-15329	46	73	of	of	ADP
crl-15329	46	74	implementing	implement	VERB
crl-15329	46	75	the	the	DET
crl-15329	46	76	change	change	NOUN
crl-15329	46	77	.	.	PUNCT
crl-15329	47	1	in	in	ADP
crl-15329	47	2	having	have	VERB
crl-15329	47	3	to	to	PART
crl-15329	47	4	decide	decide	VERB
crl-15329	47	5	whether	whether	SCONJ
crl-15329	47	6	a	a	DET
crl-15329	47	7	change	change	NOUN
crl-15329	47	8	in	in	ADP
crl-15329	47	9	structure	structure	NOUN
crl-15329	47	10	is	be	AUX
crl-15329	47	11	needed	need	VERB
crl-15329	47	12	,	,	PUNCT
crl-15329	47	13	managers	manager	NOUN
crl-15329	47	14	and	and	CCONJ
crl-15329	47	15	em­	em­	NOUN
crl-15329	47	16	ployees	ployee	NOUN
crl-15329	47	17	are	be	AUX
crl-15329	47	18	having	have	VERB
crl-15329	47	19	,	,	PUNCT
crl-15329	47	20	at	at	ADP
crl-15329	47	21	the	the	DET
crl-15329	47	22	same	same	ADJ
crl-15329	47	23	time	time	NOUN
crl-15329	47	24	,	,	PUNCT
crl-15329	47	25	to	to	PART
crl-15329	47	26	keep	keep	VERB
crl-15329	47	27	abreast	abreast	ADV
crl-15329	47	28	of	of	ADP
crl-15329	47	29	the	the	DET
crl-15329	47	30	myriad	myriad	ADJ
crl-15329	47	31	changes	change	NOUN
crl-15329	47	32	that	that	PRON
crl-15329	47	33	occur	occur	VERB
crl-15329	47	34	daily	daily	ADV
crl-15329	47	35	in	in	ADP
crl-15329	47	36	the	the	DET
crl-15329	47	37	information	information	NOUN
crl-15329	47	38	age	age	NOUN
crl-15329	47	39	.	.	PUNCT
crl-15329	48	1	an	an	DET
crl-15329	48	2	additional	additional	ADJ
crl-15329	48	3	problem	problem	NOUN
crl-15329	48	4	is	be	AUX
crl-15329	48	5	that	that	SCONJ
crl-15329	48	6	managers	manager	NOUN
crl-15329	48	7	and	and	CCONJ
crl-15329	48	8	employees	employee	NOUN
crl-15329	48	9	may	may	AUX
crl-15329	48	10	view	view	VERB
crl-15329	48	11	change	change	VERB
crl-15329	48	12	differently	differently	ADV
crl-15329	48	13	.	.	PUNCT
crl-15329	49	1	thomas	thomas	PROPN
crl-15329	49	2	r.	r.	PROPN
crl-15329	49	3	harvey	harvey	PROPN
crl-15329	49	4	reported	report	VERB
crl-15329	49	5	that	that	SCONJ
crl-15329	49	6	the	the	DET
crl-15329	49	7	man­	man­	PROPN
crl-15329	49	8	ner	ner	NOUN
crl-15329	49	9	in	in	ADP
crl-15329	49	10	which	which	PRON
crl-15329	49	11	change	change	NOUN
crl-15329	49	12	is	be	AUX
crl-15329	49	13	accepted	accept	VERB
crl-15329	49	14	by	by	ADP
crl-15329	49	15	em­	em­	NOUN
crl-15329	49	16	ployees	ployee	NOUN
crl-15329	49	17	may	may	AUX
crl-15329	49	18	depend	depend	VERB
crl-15329	49	19	more	more	ADJ
crl-15329	49	20	on	on	ADP
crl-15329	49	21	how	how	SCONJ
crl-15329	49	22	it	it	PRON
crl-15329	49	23	is	be	AUX
crl-15329	49	24	introduced	introduce	VERB
crl-15329	49	25	than	than	ADP
crl-15329	49	26	on	on	ADP
crl-15329	49	27	any	any	DET
crl-15329	49	28	other	other	ADJ
crl-15329	49	29	factor.7	factor.7	PROPN
crl-15329	49	30	harvey	harvey	NOUN
crl-15329	49	31	provides	provide	VERB
crl-15329	49	32	a	a	DET
crl-15329	49	33	step	step	NOUN
crl-15329	49	34	-	-	PUNCT
crl-15329	49	35	by	by	ADP
crl-15329	49	36	-	-	PUNCT
crl-15329	49	37	step	step	NOUN
crl-15329	49	38	guide	guide	NOUN
crl-15329	49	39	for	for	ADP
crl-15329	49	40	introducing	introduce	VERB
crl-15329	49	41	change	change	NOUN
crl-15329	49	42	so	so	SCONJ
crl-15329	49	43	that	that	SCONJ
crl-15329	49	44	,	,	PUNCT
crl-15329	49	45	among	among	ADP
crl-15329	49	46	other	other	ADJ
crl-15329	49	47	things	thing	NOUN
crl-15329	49	48	,	,	PUNCT
crl-15329	49	49	managers	manager	NOUN
crl-15329	49	50	can	can	AUX
crl-15329	49	51	defend	defend	VERB
crl-15329	49	52	the	the	DET
crl-15329	49	53	reasons	reason	NOUN
crl-15329	49	54	a	a	DET
crl-15329	49	55	change	change	NOUN
crl-15329	49	56	is	be	AUX
crl-15329	49	57	needed	need	VERB
crl-15329	49	58	and	and	CCONJ
crl-15329	49	59	the	the	DET
crl-15329	49	60	ways	way	NOUN
crl-15329	49	61	it	it	PRON
crl-15329	49	62	will	will	AUX
crl-15329	49	63	benefit	benefit	VERB
crl-15329	49	64	both	both	DET
crl-15329	49	65	the	the	DET
crl-15329	49	66	employees	employee	NOUN
crl-15329	49	67	and	and	CCONJ
crl-15329	49	68	the	the	DET
crl-15329	49	69	orga­	orga­	NUM
crl-15329	49	70	nization	nization	NOUN
crl-15329	49	71	.	.	PUNCT
crl-15329	50	1	total	total	ADJ
crl-15329	50	2	quality	quality	NOUN
crl-15329	50	3	management	management	NOUN
crl-15329	50	4	one	one	NUM
crl-15329	50	5	of	of	ADP
crl-15329	50	6	the	the	DET
crl-15329	50	7	ways	way	NOUN
crl-15329	50	8	that	that	PRON
crl-15329	50	9	libraries	librarie	VERB
crl-15329	50	10	have	have	AUX
crl-15329	50	11	in­	in­	VERB
crl-15329	50	12	troduced	troduce	VERB
crl-15329	50	13	change	change	NOUN
crl-15329	50	14	has	have	AUX
crl-15329	50	15	been	be	AUX
crl-15329	50	16	through	through	ADP
crl-15329	50	17	the	the	DET
crl-15329	50	18	implementation	implementation	NOUN
crl-15329	50	19	of	of	ADP
crl-15329	50	20	tqm	tqm	PROPN
crl-15329	50	21	.	.	PUNCT
crl-15329	51	1	tqm	tqm	NOUN
crl-15329	51	2	focuses	focus	VERB
crl-15329	51	3	on	on	ADP
crl-15329	51	4	the	the	DET
crl-15329	51	5	examination	examination	NOUN
crl-15329	51	6	of	of	ADP
crl-15329	51	7	“	"	PUNCT
crl-15329	51	8	processes	process	NOUN
crl-15329	51	9	”	"	PUNCT
crl-15329	51	10	by	by	ADP
crl-15329	51	11	which	which	PRON
crl-15329	51	12	services	service	NOUN
crl-15329	51	13	are	be	AUX
crl-15329	51	14	delivered	deliver	VERB
crl-15329	51	15	and	and	CCONJ
crl-15329	51	16	aims	aim	VERB
crl-15329	51	17	to	to	PART
crl-15329	51	18	achieve	achieve	VERB
crl-15329	51	19	better	well	ADJ
crl-15329	51	20	-	-	PUNCT
crl-15329	51	21	quality	quality	NOUN
crl-15329	51	22	service	service	NOUN
crl-15329	51	23	for	for	ADP
crl-15329	51	24	custom­	custom­	PROPN
crl-15329	51	25	ers	er	NOUN
crl-15329	51	26	.	.	PUNCT
crl-15329	52	1	it	it	PRON
crl-15329	52	2	also	also	ADV
crl-15329	52	3	attempts	attempt	VERB
crl-15329	52	4	to	to	PART
crl-15329	52	5	flatten	flatten	VERB
crl-15329	52	6	the	the	DET
crl-15329	52	7	organi­	organi­	PROPN
crl-15329	52	8	zational	zational	ADJ
crl-15329	52	9	structure	structure	NOUN
crl-15329	52	10	by	by	ADP
crl-15329	52	11	permitting	permit	VERB
crl-15329	52	12	and	and	CCONJ
crl-15329	52	13	en­	en­	NOUN
crl-15329	52	14	couraging	couraging	NOUN
crl-15329	52	15	staff	staff	NOUN
crl-15329	52	16	to	to	PART
crl-15329	52	17	play	play	VERB
crl-15329	52	18	a	a	DET
crl-15329	52	19	larger	large	ADJ
crl-15329	52	20	role	role	NOUN
crl-15329	52	21	in	in	ADP
crl-15329	52	22	the	the	DET
crl-15329	52	23	decision	decision	NOUN
crl-15329	52	24	-	-	PUNCT
crl-15329	52	25	making	make	VERB
crl-15329	52	26	process	process	NOUN
crl-15329	52	27	.	.	PUNCT
crl-15329	53	1	one	one	NUM
crl-15329	53	2	of	of	ADP
crl-15329	53	3	the	the	DET
crl-15329	53	4	requirements	requirement	NOUN
crl-15329	53	5	of	of	ADP
crl-15329	53	6	tqm	tqm	NOUN
crl-15329	53	7	is	be	AUX
crl-15329	53	8	that	that	SCONJ
crl-15329	53	9	there	there	PRON
crl-15329	53	10	be	be	VERB
crl-15329	53	11	flexibility	flexibility	NOUN
crl-15329	53	12	and	and	CCONJ
crl-15329	53	13	empowerment	empowerment	NOUN
crl-15329	53	14	,	,	PUNCT
crl-15329	53	15	both	both	PRON
crl-15329	53	16	of	of	ADP
crl-15329	53	17	which	which	PRON
crl-15329	53	18	may	may	AUX
crl-15329	53	19	be	be	AUX
crl-15329	53	20	accomplished	accomplish	VERB
crl-15329	53	21	through	through	ADP
crl-15329	53	22	teamwork	teamwork	NOUN
crl-15329	53	23	.	.	PUNCT
crl-15329	54	1	a	a	DET
crl-15329	54	2	specific	specific	ADJ
crl-15329	54	3	team	team	NOUN
crl-15329	54	4	approach	approach	NOUN
crl-15329	54	5	,	,	PUNCT
crl-15329	54	6	the	the	DET
crl-15329	54	7	self	self	NOUN
crl-15329	54	8	-	-	PUNCT
crl-15329	54	9	directed	direct	VERB
crl-15329	54	10	work	work	NOUN
crl-15329	54	11	team	team	NOUN
crl-15329	54	12	(	(	PUNCT
crl-15329	54	13	sdwt	sdwt	PROPN
crl-15329	54	14	)	)	PUNCT
crl-15329	54	15	,	,	PUNCT
crl-15329	54	16	has	have	AUX
crl-15329	54	17	been	be	AUX
crl-15329	54	18	used	use	VERB
crl-15329	54	19	in	in	ADP
crl-15329	54	20	various	various	ADJ
crl-15329	54	21	ways	way	NOUN
crl-15329	54	22	in	in	ADP
crl-15329	54	23	several	several	ADJ
crl-15329	54	24	aca­	aca­	NOUN
crl-15329	54	25	demic	demic	ADJ
crl-15329	54	26	libraries	library	NOUN
crl-15329	54	27	.	.	PUNCT
crl-15329	55	1	susan	susan	PROPN
crl-15329	55	2	jurow	jurow	PROPN
crl-15329	55	3	and	and	CCONJ
crl-15329	55	4	susan	susan	PROPN
crl-15329	55	5	b.	b.	PROPN
crl-15329	55	6	barnard	barnard	PROPN
crl-15329	55	7	have	have	AUX
crl-15329	55	8	discussed	discuss	VERB
crl-15329	55	9	implementing	implement	VERB
crl-15329	55	10	tqm	tqm	NOUN
crl-15329	55	11	and	and	CCONJ
crl-15329	55	12	have	have	AUX
crl-15329	55	13	offered	offer	VERB
crl-15329	55	14	examples	example	NOUN
crl-15329	55	15	of	of	ADP
crl-15329	55	16	its	its	PRON
crl-15329	55	17	effects	effect	NOUN
crl-15329	55	18	on	on	ADP
crl-15329	55	19	libraries.8	libraries.8	ADV
crl-15329	55	20	the	the	DET
crl-15329	55	21	sdwt	sdwt	NOUN
crl-15329	55	22	is	be	AUX
crl-15329	55	23	considered	consider	VERB
crl-15329	55	24	by	by	ADP
crl-15329	55	25	kimbrell	kimbrell	X
crl-15329	55	26	fisher	fisher	PROPN
crl-15329	55	27	to	to	PART
crl-15329	55	28	be	be	AUX
crl-15329	55	29	the	the	DET
crl-15329	55	30	most	most	ADV
crl-15329	55	31	advanced	advanced	ADJ
crl-15329	55	32	form	form	NOUN
crl-15329	55	33	of	of	ADP
crl-15329	55	34	empowerment.9	empowerment.9	NOUN
crl-15329	55	35	fisher	fisher	PROPN
crl-15329	55	36	has	have	AUX
crl-15329	55	37	defined	define	VERB
crl-15329	55	38	em­	em­	NOUN
crl-15329	55	39	powerment	powerment	NOUN
crl-15329	55	40	as	as	ADP
crl-15329	55	41	having	have	VERB
crl-15329	55	42	four	four	NUM
crl-15329	55	43	important	important	ADJ
crl-15329	55	44	variables	variable	NOUN
crl-15329	55	45	:	:	PUNCT
crl-15329	55	46	authority	authority	NOUN
crl-15329	55	47	,	,	PUNCT
crl-15329	55	48	resources	resource	NOUN
crl-15329	55	49	,	,	PUNCT
crl-15329	55	50	informa­	informa­	NUM
crl-15329	55	51	tion	tion	NOUN
crl-15329	55	52	,	,	PUNCT
crl-15329	55	53	and	and	CCONJ
crl-15329	55	54	accountability	accountability	NOUN
crl-15329	55	55	.	.	PUNCT
crl-15329	56	1	according	accord	VERB
crl-15329	56	2	to	to	ADP
crl-15329	56	3	574	574	NUM
crl-15329	56	4	college	college	NOUN
crl-15329	56	5	&	&	CCONJ
crl-15329	56	6	research	research	PROPN
crl-15329	56	7	libraries	library	NOUN
crl-15329	56	8	november	november	PROPN
crl-15329	56	9	1999	1999	NUM
crl-15329	56	10	fisher	fisher	PROPN
crl-15329	56	11	,	,	PUNCT
crl-15329	56	12	to	to	PART
crl-15329	56	13	feel	feel	VERB
crl-15329	56	14	empowered	empowered	ADJ
crl-15329	56	15	,	,	PUNCT
crl-15329	56	16	people	people	NOUN
crl-15329	56	17	need	need	VERB
crl-15329	56	18	formal	formal	ADJ
crl-15329	56	19	authority	authority	NOUN
crl-15329	56	20	and	and	CCONJ
crl-15329	56	21	all	all	DET
crl-15329	56	22	the	the	DET
crl-15329	56	23	resources	resource	NOUN
crl-15329	56	24	(	(	PUNCT
crl-15329	56	25	such	such	ADJ
crl-15329	56	26	as	as	ADP
crl-15329	56	27	budget	budget	NOUN
crl-15329	56	28	,	,	PUNCT
crl-15329	56	29	equipment	equipment	NOUN
crl-15329	56	30	,	,	PUNCT
crl-15329	56	31	time	time	NOUN
crl-15329	56	32	,	,	PUNCT
crl-15329	56	33	and	and	CCONJ
crl-15329	56	34	training	training	NOUN
crl-15329	56	35	)	)	PUNCT
crl-15329	56	36	necessary	necessary	ADJ
crl-15329	56	37	to	to	PART
crl-15329	56	38	realize	realize	VERB
crl-15329	56	39	their	their	PRON
crl-15329	56	40	author­	author­	PROPN
crl-15329	56	41	ity	ity	NOUN
crl-15329	56	42	.	.	PUNCT
crl-15329	57	1	they	they	PRON
crl-15329	57	2	also	also	ADV
crl-15329	57	3	need	need	VERB
crl-15329	57	4	timely	timely	ADJ
crl-15329	57	5	and	and	CCONJ
crl-15329	57	6	accurate	accurate	ADJ
crl-15329	57	7	information	information	NOUN
crl-15329	57	8	to	to	PART
crl-15329	57	9	assist	assist	VERB
crl-15329	57	10	in	in	ADP
crl-15329	57	11	the	the	DET
crl-15329	57	12	decision	decision	NOUN
crl-15329	57	13	-	-	PUNCT
crl-15329	57	14	mak­	mak­	NOUN
crl-15329	57	15	ing	ing	NOUN
crl-15329	57	16	process	process	NOUN
crl-15329	57	17	.	.	PUNCT
crl-15329	58	1	the	the	DET
crl-15329	58	2	learning	learn	VERB
crl-15329	58	3	organization	organization	NOUN
crl-15329	58	4	the	the	DET
crl-15329	58	5	learning	learning	PROPN
crl-15329	58	6	organization	organization	NOUN
crl-15329	58	7	is	be	AUX
crl-15329	58	8	an	an	DET
crl-15329	58	9	impor­	impor­	PROPN
crl-15329	58	10	tant	tant	NOUN
crl-15329	58	11	concept	concept	NOUN
crl-15329	58	12	associated	associate	VERB
crl-15329	58	13	with	with	ADP
crl-15329	58	14	group	group	NOUN
crl-15329	58	15	pro­	pro­	NOUN
crl-15329	58	16	cess	cess	ADJ
crl-15329	58	17	and	and	CCONJ
crl-15329	58	18	is	be	AUX
crl-15329	58	19	usually	usually	ADV
crl-15329	58	20	included	include	VERB
crl-15329	58	21	in	in	ADP
crl-15329	58	22	the	the	DET
crl-15329	58	23	tqm	tqm	ADJ
crl-15329	58	24	approach	approach	NOUN
crl-15329	58	25	in	in	ADP
crl-15329	58	26	management	management	NOUN
crl-15329	58	27	.	.	PUNCT
crl-15329	59	1	peter	peter	PROPN
crl-15329	59	2	m.	m.	PROPN
crl-15329	59	3	senge	senge	PROPN
crl-15329	59	4	in	in	ADP
crl-15329	59	5	the	the	DET
crl-15329	59	6	fifth	fifth	ADJ
crl-15329	59	7	discipline	discipline	NOUN
crl-15329	59	8	stated	state	VERB
crl-15329	59	9	that	that	SCONJ
crl-15329	59	10	the	the	DET
crl-15329	59	11	learning	learning	NOUN
crl-15329	59	12	organization	organization	NOUN
crl-15329	59	13	is	be	AUX
crl-15329	59	14	one	one	NUM
crl-15329	59	15	where	where	SCONJ
crl-15329	59	16	people	people	NOUN
crl-15329	59	17	continually	continually	ADV
crl-15329	59	18	increase	increase	VERB
crl-15329	59	19	their	their	PRON
crl-15329	59	20	capac­	capac­	NOUN
crl-15329	59	21	ity	ity	NOUN
crl-15329	59	22	to	to	PART
crl-15329	59	23	create	create	VERB
crl-15329	59	24	the	the	DET
crl-15329	59	25	results	result	NOUN
crl-15329	59	26	they	they	PRON
crl-15329	59	27	truly	truly	ADV
crl-15329	59	28	desire.10	desire.10	VERB
crl-15329	59	29	in	in	ADP
crl-15329	59	30	the	the	DET
crl-15329	59	31	learning	learning	NOUN
crl-15329	59	32	organization	organization	NOUN
crl-15329	59	33	,	,	PUNCT
crl-15329	59	34	the	the	DET
crl-15329	59	35	hierar­	hierar­	ADJ
crl-15329	59	36	chical	chical	ADJ
crl-15329	59	37	structure	structure	NOUN
crl-15329	59	38	is	be	AUX
crl-15329	59	39	reduced	reduce	VERB
crl-15329	59	40	and	and	CCONJ
crl-15329	59	41	decision	decision	NOUN
crl-15329	59	42	making	making	NOUN
crl-15329	59	43	is	be	AUX
crl-15329	59	44	decentralized	decentralize	VERB
crl-15329	59	45	.	.	PUNCT
crl-15329	60	1	the	the	DET
crl-15329	60	2	learning	learn	VERB
crl-15329	60	3	organization	organization	NOUN
crl-15329	60	4	is	be	AUX
crl-15329	60	5	also	also	ADV
crl-15329	60	6	a	a	DET
crl-15329	60	7	conduit	conduit	NOUN
crl-15329	60	8	for	for	ADP
crl-15329	60	9	think­	think­	PROPN
crl-15329	60	10	ing	e	VERB
crl-15329	60	11	through	through	ADP
crl-15329	60	12	the	the	DET
crl-15329	60	13	entire	entire	ADJ
crl-15329	60	14	system	system	NOUN
crl-15329	60	15	.	.	PUNCT
crl-15329	61	1	failure	failure	NOUN
crl-15329	61	2	to	to	PART
crl-15329	61	3	conduct	conduct	VERB
crl-15329	61	4	a	a	DET
crl-15329	61	5	“	"	PUNCT
crl-15329	61	6	systems	system	NOUN
crl-15329	61	7	thinking	thinking	NOUN
crl-15329	61	8	approach	approach	NOUN
crl-15329	61	9	”	"	PUNCT
crl-15329	61	10	results	result	NOUN
crl-15329	61	11	in	in	ADP
crl-15329	61	12	shifting	shift	VERB
crl-15329	61	13	problems	problem	NOUN
crl-15329	61	14	from	from	ADP
crl-15329	61	15	one	one	NUM
crl-15329	61	16	part	part	NOUN
crl-15329	61	17	of	of	ADP
crl-15329	61	18	the	the	DET
crl-15329	61	19	organization	organization	NOUN
crl-15329	61	20	to	to	ADP
crl-15329	61	21	another	another	PRON
crl-15329	61	22	,	,	PUNCT
crl-15329	61	23	never	never	ADV
crl-15329	61	24	hav­	hav­	PROPN
crl-15329	61	25	ing	ing	NOUN
crl-15329	61	26	looked	look	VERB
crl-15329	61	27	at	at	ADP
crl-15329	61	28	their	their	PRON
crl-15329	61	29	root	root	NOUN
crl-15329	61	30	causes	cause	NOUN
crl-15329	61	31	.	.	PUNCT
crl-15329	62	1	method	method	NOUN
crl-15329	62	2	and	and	CCONJ
crl-15329	62	3	approach	approach	NOUN
crl-15329	62	4	in	in	ADP
crl-15329	62	5	qualitative	qualitative	ADJ
crl-15329	62	6	research	research	NOUN
crl-15329	62	7	,	,	PUNCT
crl-15329	62	8	the	the	DET
crl-15329	62	9	case	case	NOUN
crl-15329	62	10	study	study	NOUN
crl-15329	62	11	,	,	PUNCT
crl-15329	62	12	one	one	NUM
crl-15329	62	13	of	of	ADP
crl-15329	62	14	the	the	DET
crl-15329	62	15	ways	way	NOUN
crl-15329	62	16	of	of	ADP
crl-15329	62	17	reporting	report	VERB
crl-15329	62	18	such	such	ADJ
crl-15329	62	19	research	research	NOUN
crl-15329	62	20	,	,	PUNCT
crl-15329	62	21	is	be	AUX
crl-15329	62	22	an	an	DET
crl-15329	62	23	inductive	inductive	ADJ
crl-15329	62	24	method	method	NOUN
crl-15329	62	25	.	.	PUNCT
crl-15329	63	1	patterns	pattern	NOUN
crl-15329	63	2	,	,	PUNCT
crl-15329	63	3	themes	theme	NOUN
crl-15329	63	4	,	,	PUNCT
crl-15329	63	5	and	and	CCONJ
crl-15329	63	6	categories	category	NOUN
crl-15329	63	7	emerge	emerge	VERB
crl-15329	63	8	from	from	ADP
crl-15329	63	9	the	the	DET
crl-15329	63	10	data	datum	NOUN
crl-15329	63	11	,	,	PUNCT
crl-15329	63	12	rather	rather	ADV
crl-15329	63	13	than	than	ADP
crl-15329	63	14	being	be	AUX
crl-15329	63	15	developed	develop	VERB
crl-15329	63	16	prior	prior	ADV
crl-15329	63	17	to	to	ADP
crl-15329	63	18	the	the	DET
crl-15329	63	19	collec­	collec­	PROPN
crl-15329	63	20	tion	tion	NOUN
crl-15329	63	21	of	of	ADP
crl-15329	63	22	data	datum	NOUN
crl-15329	63	23	.	.	PUNCT
crl-15329	64	1	christine	christine	PROPN
crl-15329	64	2	marlow	marlow	PROPN
crl-15329	64	3	suggested	suggest	VERB
crl-15329	64	4	two	two	NUM
crl-15329	64	5	main	main	ADJ
crl-15329	64	6	strategies	strategy	NOUN
crl-15329	64	7	for	for	ADP
crl-15329	64	8	constructing	construct	VERB
crl-15329	64	9	cat­	cat­	NOUN
crl-15329	64	10	egories	egorie	NOUN
crl-15329	64	11	for	for	ADP
crl-15329	64	12	the	the	DET
crl-15329	64	13	analysis	analysis	NOUN
crl-15329	64	14	of	of	ADP
crl-15329	64	15	these	these	DET
crl-15329	64	16	data	datum	NOUN
crl-15329	64	17	:	:	PUNCT
crl-15329	64	18	in­	in­	VERB
crl-15329	64	19	digenous	digenous	ADJ
crl-15329	64	20	and	and	CCONJ
crl-15329	64	21	researcher	researcher	NOUN
crl-15329	64	22	constructed.11	constructed.11	VERB
crl-15329	64	23	indigenous	indigenous	ADJ
crl-15329	64	24	categories	category	NOUN
crl-15329	64	25	use	use	VERB
crl-15329	64	26	the	the	DET
crl-15329	64	27	emic	emic	ADJ
crl-15329	64	28	ap­	ap­	NOUN
crl-15329	64	29	proach	proach	NOUN
crl-15329	64	30	,	,	PUNCT
crl-15329	64	31	identifying	identify	VERB
crl-15329	64	32	the	the	DET
crl-15329	64	33	categories	category	NOUN
crl-15329	64	34	used	use	VERB
crl-15329	64	35	by	by	ADP
crl-15329	64	36	those	those	PRON
crl-15329	64	37	being	be	AUX
crl-15329	64	38	observed	observe	VERB
crl-15329	64	39	or	or	CCONJ
crl-15329	64	40	adopting	adopt	VERB
crl-15329	64	41	the	the	DET
crl-15329	64	42	native	native	ADJ
crl-15329	64	43	’s	’s	NOUN
crl-15329	64	44	point	point	NOUN
crl-15329	64	45	of	of	ADP
crl-15329	64	46	view	view	NOUN
crl-15329	64	47	.	.	PUNCT
crl-15329	65	1	on	on	ADP
crl-15329	65	2	the	the	DET
crl-15329	65	3	other	other	ADJ
crl-15329	65	4	hand	hand	NOUN
crl-15329	65	5	,	,	PUNCT
crl-15329	65	6	researcher	researcher	NOUN
crl-15329	65	7	-	-	PUNCT
crl-15329	65	8	constructed	construct	VERB
crl-15329	65	9	categories	category	NOUN
crl-15329	65	10	,	,	PUNCT
crl-15329	65	11	the	the	DET
crl-15329	65	12	etic	etic	ADJ
crl-15329	65	13	approach	approach	NOUN
crl-15329	65	14	,	,	PUNCT
crl-15329	65	15	are	be	AUX
crl-15329	65	16	derived	derive	VERB
crl-15329	65	17	from	from	ADP
crl-15329	65	18	patterns	pattern	NOUN
crl-15329	65	19	that	that	PRON
crl-15329	65	20	are	be	AUX
crl-15329	65	21	identified	identify	VERB
crl-15329	65	22	within	within	ADP
crl-15329	65	23	the	the	DET
crl-15329	65	24	data	datum	NOUN
crl-15329	65	25	.	.	PUNCT
crl-15329	66	1	although	although	SCONJ
crl-15329	66	2	the	the	DET
crl-15329	66	3	categories	category	NOUN
crl-15329	66	4	may	may	AUX
crl-15329	66	5	be	be	AUX
crl-15329	66	6	meaningless	meaningless	ADJ
crl-15329	66	7	to	to	ADP
crl-15329	66	8	the	the	DET
crl-15329	66	9	per­	per­	NOUN
crl-15329	66	10	sons	son	NOUN
crl-15329	66	11	under	under	ADP
crl-15329	66	12	study	study	NOUN
crl-15329	66	13	,	,	PUNCT
crl-15329	66	14	they	they	PRON
crl-15329	66	15	provide	provide	VERB
crl-15329	66	16	a	a	DET
crl-15329	66	17	good	good	ADJ
crl-15329	66	18	overall	overall	ADJ
crl-15329	66	19	picture	picture	NOUN
crl-15329	66	20	of	of	ADP
crl-15329	66	21	the	the	DET
crl-15329	66	22	phenomena	phenomena	NOUN
crl-15329	66	23	being	be	AUX
crl-15329	66	24	in­	in­	VERB
crl-15329	66	25	vestigated	vestigate	VERB
crl-15329	66	26	.	.	PUNCT
crl-15329	67	1	with	with	ADP
crl-15329	67	2	the	the	DET
crl-15329	67	3	decision	decision	NOUN
crl-15329	67	4	to	to	PART
crl-15329	67	5	attend	attend	VERB
crl-15329	67	6	an	an	DET
crl-15329	67	7	aca­	aca­	PROPN
crl-15329	67	8	demic	demic	ADJ
crl-15329	67	9	library	library	NOUN
crl-15329	67	10	conference	conference	NOUN
crl-15329	67	11	in	in	ADP
crl-15329	67	12	may	may	PROPN
crl-15329	67	13	1996	1996	NUM
crl-15329	67	14	fo­	fo­	NOUN
crl-15329	67	15	cusing	cuse	VERB
crl-15329	67	16	on	on	ADP
crl-15329	67	17	the	the	DET
crl-15329	67	18	shift	shift	NOUN
crl-15329	67	19	in	in	ADP
crl-15329	67	20	management	management	NOUN
crl-15329	67	21	from	from	ADP
crl-15329	67	22	hierarchy	hierarchy	NOUN
crl-15329	67	23	to	to	ADP
crl-15329	67	24	teams	team	NOUN
crl-15329	67	25	within	within	ADP
crl-15329	67	26	the	the	DET
crl-15329	67	27	context	context	NOUN
crl-15329	67	28	of	of	ADP
crl-15329	67	29	tqm	tqm	PROPN
crl-15329	67	30	,	,	PUNCT
crl-15329	67	31	the	the	DET
crl-15329	67	32	author	author	NOUN
crl-15329	67	33	chose	choose	VERB
crl-15329	67	34	to	to	PART
crl-15329	67	35	conduct	conduct	VERB
crl-15329	67	36	a	a	DET
crl-15329	67	37	study	study	NOUN
crl-15329	67	38	of	of	ADP
crl-15329	67	39	results	result	NOUN
crl-15329	67	40	obtained	obtain	VERB
crl-15329	67	41	from	from	ADP
crl-15329	67	42	the	the	DET
crl-15329	67	43	shift	shift	NOUN
crl-15329	67	44	and	and	CCONJ
crl-15329	67	45	,	,	PUNCT
crl-15329	67	46	later	later	ADV
crl-15329	67	47	,	,	PUNCT
crl-15329	67	48	to	to	PART
crl-15329	67	49	add	add	VERB
crl-15329	67	50	more	more	ADJ
crl-15329	67	51	insights	insight	NOUN
crl-15329	67	52	into	into	ADP
crl-15329	67	53	this	this	DET
crl-15329	67	54	type	type	NOUN
crl-15329	67	55	of	of	ADP
crl-15329	67	56	change	change	NOUN
crl-15329	67	57	by	by	ADP
crl-15329	67	58	comparing	compare	VERB
crl-15329	67	59	the	the	DET
crl-15329	67	60	case	case	NOUN
crl-15329	67	61	study	study	NOUN
crl-15329	67	62	to	to	ADP
crl-15329	67	63	an	an	DET
crl-15329	67	64	earlier	early	ADJ
crl-15329	67	65	change	change	NOUN
crl-15329	67	66	at	at	ADP
crl-15329	67	67	another	another	DET
crl-15329	67	68	aca­	aca­	NOUN
crl-15329	67	69	demic	demic	ADJ
crl-15329	67	70	institution	institution	NOUN
crl-15329	67	71	.	.	PUNCT
crl-15329	68	1	this	this	DET
crl-15329	68	2	study	study	NOUN
crl-15329	68	3	explores	explore	VERB
crl-15329	68	4	selected	select	VERB
crl-15329	68	5	aspects	aspect	NOUN
crl-15329	68	6	of	of	ADP
crl-15329	68	7	these	these	DET
crl-15329	68	8	changes	change	NOUN
crl-15329	68	9	by	by	ADP
crl-15329	68	10	ad­	ad­	NOUN
crl-15329	68	11	dressing	dress	VERB
crl-15329	68	12	the	the	DET
crl-15329	68	13	following	follow	VERB
crl-15329	68	14	questions	question	NOUN
crl-15329	68	15	:	:	PUNCT
crl-15329	68	16	•	•	X
crl-15329	68	17	what	what	PRON
crl-15329	68	18	were	be	AUX
crl-15329	68	19	the	the	DET
crl-15329	68	20	results	result	NOUN
crl-15329	68	21	of	of	ADP
crl-15329	68	22	the	the	DET
crl-15329	68	23	change	change	NOUN
crl-15329	68	24	from	from	ADP
crl-15329	68	25	hierarchy	hierarchy	NOUN
crl-15329	68	26	to	to	ADP
crl-15329	68	27	teams	team	NOUN
crl-15329	68	28	in	in	ADP
crl-15329	68	29	an	an	DET
crl-15329	68	30	academic	academic	ADJ
crl-15329	68	31	library	library	NOUN
crl-15329	68	32	?	?	PUNCT
crl-15329	69	1	•	•	INTJ
crl-15329	69	2	what	what	PRON
crl-15329	69	3	were	be	AUX
crl-15329	69	4	the	the	DET
crl-15329	69	5	reasons	reason	NOUN
crl-15329	69	6	for	for	ADP
crl-15329	69	7	the	the	DET
crl-15329	69	8	change	change	NOUN
crl-15329	69	9	?	?	PUNCT
crl-15329	70	1	•	•	INTJ
crl-15329	70	2	what	what	PRON
crl-15329	70	3	were	be	AUX
crl-15329	70	4	the	the	DET
crl-15329	70	5	expected	expect	VERB
crl-15329	70	6	outcomes	outcome	NOUN
crl-15329	70	7	of	of	ADP
crl-15329	70	8	the	the	DET
crl-15329	70	9	change	change	NOUN
crl-15329	70	10	?	?	PUNCT
crl-15329	71	1	•	•	INTJ
crl-15329	71	2	what	what	PRON
crl-15329	71	3	were	be	AUX
crl-15329	71	4	the	the	DET
crl-15329	71	5	actual	actual	ADJ
crl-15329	71	6	outcomes	outcome	NOUN
crl-15329	71	7	of	of	ADP
crl-15329	71	8	the	the	DET
crl-15329	71	9	change	change	NOUN
crl-15329	71	10	(	(	PUNCT
crl-15329	71	11	both	both	CCONJ
crl-15329	71	12	internal	internal	ADJ
crl-15329	71	13	and	and	CCONJ
crl-15329	71	14	external	external	ADJ
crl-15329	71	15	)	)	PUNCT
crl-15329	71	16	to	to	ADP
crl-15329	71	17	the	the	DET
crl-15329	71	18	organization	organization	NOUN
crl-15329	71	19	?	?	PUNCT
crl-15329	72	1	based	base	VERB
crl-15329	72	2	on	on	ADP
crl-15329	72	3	these	these	DET
crl-15329	72	4	research	research	NOUN
crl-15329	72	5	questions	question	NOUN
crl-15329	72	6	,	,	PUNCT
crl-15329	72	7	a	a	DET
crl-15329	72	8	survey	survey	NOUN
crl-15329	72	9	instrument	instrument	NOUN
crl-15329	72	10	(	(	PUNCT
crl-15329	72	11	questionnaire	questionnaire	NOUN
crl-15329	72	12	)	)	PUNCT
crl-15329	72	13	was	be	AUX
crl-15329	72	14	developed	develop	VERB
crl-15329	72	15	that	that	PRON
crl-15329	72	16	included	include	VERB
crl-15329	72	17	the	the	DET
crl-15329	72	18	following	follow	VERB
crl-15329	72	19	questions	question	NOUN
crl-15329	72	20	:	:	PUNCT
crl-15329	72	21	•	•	X
crl-15329	72	22	what	what	PRON
crl-15329	72	23	were	be	AUX
crl-15329	72	24	the	the	DET
crl-15329	72	25	reasons	reason	NOUN
crl-15329	72	26	and	and	CCONJ
crl-15329	72	27	in­	in­	NOUN
crl-15329	72	28	tended	tended	ADJ
crl-15329	72	29	duration	duration	NOUN
crl-15329	72	30	of	of	ADP
crl-15329	72	31	the	the	DET
crl-15329	72	32	change	change	NOUN
crl-15329	72	33	based	base	VERB
crl-15329	72	34	on	on	ADP
crl-15329	72	35	organizational	organizational	ADJ
crl-15329	72	36	objectives	objective	NOUN
crl-15329	72	37	?	?	PUNCT
crl-15329	73	1	the	the	DET
crl-15329	73	2	latter	latter	ADJ
crl-15329	73	3	part	part	NOUN
crl-15329	73	4	of	of	ADP
crl-15329	73	5	the	the	DET
crl-15329	73	6	question	question	NOUN
crl-15329	73	7	was	be	AUX
crl-15329	73	8	used	use	VERB
crl-15329	73	9	to	to	PART
crl-15329	73	10	prompt	prompt	VERB
crl-15329	73	11	re­	re­	NOUN
crl-15329	73	12	spondents	spondent	NOUN
crl-15329	73	13	to	to	PART
crl-15329	73	14	think	think	VERB
crl-15329	73	15	of	of	ADP
crl-15329	73	16	the	the	DET
crl-15329	73	17	change	change	NOUN
crl-15329	73	18	in	in	ADP
crl-15329	73	19	rela­	rela­	ADJ
crl-15329	73	20	tionship	tionship	NOUN
crl-15329	73	21	to	to	ADP
crl-15329	73	22	goals	goal	NOUN
crl-15329	73	23	and	and	CCONJ
crl-15329	73	24	objectives	objective	NOUN
crl-15329	73	25	already	already	ADV
crl-15329	73	26	established	establish	VERB
crl-15329	73	27	within	within	ADP
crl-15329	73	28	the	the	DET
crl-15329	73	29	library	library	NOUN
crl-15329	73	30	.	.	PUNCT
crl-15329	74	1	•	•	VERB
crl-15329	74	2	what	what	PRON
crl-15329	74	3	were	be	AUX
crl-15329	74	4	the	the	DET
crl-15329	74	5	expected	expect	VERB
crl-15329	74	6	outcomes	outcome	NOUN
crl-15329	74	7	of	of	ADP
crl-15329	74	8	the	the	DET
crl-15329	74	9	change	change	NOUN
crl-15329	74	10	?	?	PUNCT
crl-15329	75	1	•	•	INTJ
crl-15329	75	2	what	what	PRON
crl-15329	75	3	were	be	AUX
crl-15329	75	4	the	the	DET
crl-15329	75	5	actual	actual	ADJ
crl-15329	75	6	outcomes	outcome	NOUN
crl-15329	75	7	of	of	ADP
crl-15329	75	8	the	the	DET
crl-15329	75	9	change	change	NOUN
crl-15329	75	10	?	?	PUNCT
crl-15329	76	1	•	•	INTJ
crl-15329	76	2	what	what	PRON
crl-15329	76	3	were	be	AUX
crl-15329	76	4	the	the	DET
crl-15329	76	5	benefits	benefit	NOUN
crl-15329	76	6	of	of	ADP
crl-15329	76	7	the	the	DET
crl-15329	76	8	changes	change	NOUN
crl-15329	76	9	,	,	PUNCT
crl-15329	76	10	both	both	CCONJ
crl-15329	76	11	external	external	ADJ
crl-15329	76	12	and	and	CCONJ
crl-15329	76	13	internal	internal	ADJ
crl-15329	76	14	?	?	PUNCT
crl-15329	77	1	this	this	DET
crl-15329	77	2	question	question	NOUN
crl-15329	77	3	was	be	AUX
crl-15329	77	4	used	use	VERB
crl-15329	77	5	to	to	PART
crl-15329	77	6	see	see	VERB
crl-15329	77	7	if	if	SCONJ
crl-15329	77	8	additional	additional	ADJ
crl-15329	77	9	in­	in­	NOUN
crl-15329	77	10	formation	formation	NOUN
crl-15329	77	11	could	could	AUX
crl-15329	77	12	be	be	AUX
crl-15329	77	13	generated	generate	VERB
crl-15329	77	14	on	on	ADP
crl-15329	77	15	the	the	DET
crl-15329	77	16	re­	re­	NOUN
crl-15329	77	17	sults	sult	NOUN
crl-15329	77	18	of	of	ADP
crl-15329	77	19	the	the	DET
crl-15329	77	20	team	team	NOUN
crl-15329	77	21	approach	approach	NOUN
crl-15329	77	22	.	.	PUNCT
crl-15329	78	1	a	a	DET
crl-15329	78	2	fifth	fifth	ADJ
crl-15329	78	3	section	section	NOUN
crl-15329	78	4	entitled	entitle	VERB
crl-15329	78	5	“	"	PUNCT
crl-15329	78	6	other	other	ADJ
crl-15329	78	7	com­	com­	PROPN
crl-15329	78	8	ments	ment	NOUN
crl-15329	78	9	”	"	PUNCT
crl-15329	78	10	was	be	AUX
crl-15329	78	11	added	add	VERB
crl-15329	78	12	to	to	ADP
crl-15329	78	13	elicit	elicit	NOUN
crl-15329	78	14	from	from	ADP
crl-15329	78	15	respon­	respon­	NOUN
crl-15329	78	16	dents	dent	NOUN
crl-15329	78	17	other	other	ADJ
crl-15329	78	18	data	datum	NOUN
crl-15329	78	19	on	on	ADP
crl-15329	78	20	their	their	PRON
crl-15329	78	21	insights	insight	NOUN
crl-15329	78	22	concern­	concern­	VERB
crl-15329	78	23	ing	e	VERB
crl-15329	78	24	the	the	DET
crl-15329	78	25	change	change	NOUN
crl-15329	78	26	from	from	ADP
crl-15329	78	27	hierarchy	hierarchy	NOUN
crl-15329	78	28	to	to	ADP
crl-15329	78	29	the	the	DET
crl-15329	78	30	team	team	NOUN
crl-15329	78	31	approach	approach	NOUN
crl-15329	78	32	.	.	PUNCT
crl-15329	79	1	participants	participant	NOUN
crl-15329	79	2	were	be	AUX
crl-15329	79	3	assured	assure	VERB
crl-15329	79	4	that	that	SCONJ
crl-15329	79	5	their	their	PRON
crl-15329	79	6	identities	identity	NOUN
crl-15329	79	7	and	and	CCONJ
crl-15329	79	8	responses	response	NOUN
crl-15329	79	9	would	would	AUX
crl-15329	79	10	be	be	AUX
crl-15329	79	11	kept	keep	VERB
crl-15329	79	12	confidential	confidential	ADJ
crl-15329	79	13	.	.	PUNCT
crl-15329	80	1	this	this	DET
crl-15329	80	2	format	format	NOUN
crl-15329	80	3	was	be	AUX
crl-15329	80	4	used	use	VERB
crl-15329	80	5	to	to	ADP
crl-15329	80	6	en­	en­	NOUN
crl-15329	80	7	courage	courage	NOUN
crl-15329	80	8	respondents	respondent	NOUN
crl-15329	80	9	to	to	PART
crl-15329	80	10	answer	answer	VERB
crl-15329	80	11	as	as	ADV
crl-15329	80	12	freely	freely	ADV
crl-15329	80	13	as	as	ADP
crl-15329	80	14	possible	possible	ADJ
crl-15329	80	15	.	.	PUNCT
crl-15329	81	1	the	the	DET
crl-15329	81	2	survey	survey	NOUN
crl-15329	81	3	instrument	instrument	NOUN
crl-15329	81	4	was	be	AUX
crl-15329	81	5	completed	complete	VERB
crl-15329	81	6	by	by	ADP
crl-15329	81	7	staff	staff	NOUN
crl-15329	81	8	volunteers	volunteer	NOUN
crl-15329	81	9	and	and	CCONJ
crl-15329	81	10	in­	in­	NOUN
crl-15329	81	11	cluded	clude	VERB
crl-15329	81	12	all	all	DET
crl-15329	81	13	levels	level	NOUN
crl-15329	81	14	of	of	ADP
crl-15329	81	15	staff	staff	NOUN
crl-15329	81	16	(	(	PUNCT
crl-15329	81	17	from	from	ADP
crl-15329	81	18	the	the	DET
crl-15329	81	19	previ­	previ­	NOUN
crl-15329	81	20	ous	ous	ADJ
crl-15329	81	21	administrative	administrative	ADJ
crl-15329	81	22	structure	structure	NOUN
crl-15329	81	23	)	)	PUNCT
crl-15329	81	24	who	who	PRON
crl-15329	81	25	made	make	VERB
crl-15329	81	26	up	up	ADP
crl-15329	81	27	the	the	DET
crl-15329	81	28	teams	team	NOUN
crl-15329	81	29	and	and	CCONJ
crl-15329	81	30	one	one	NUM
crl-15329	81	31	student	student	NOUN
crl-15329	81	32	assistant	assistant	NOUN
crl-15329	81	33	.	.	PUNCT
crl-15329	82	1	http	http	PROPN
crl-15329	82	2	:	:	PUNCT
crl-15329	82	3	constructed.11	constructed.11	NOUN
crl-15329	82	4	http	http	NOUN
crl-15329	82	5	:	:	PUNCT
crl-15329	82	6	desire.10	desire.10	VERB
crl-15329	82	7	the	the	DET
crl-15329	82	8	impact	impact	NOUN
crl-15329	82	9	of	of	ADP
crl-15329	82	10	change	change	NOUN
crl-15329	82	11	from	from	ADP
crl-15329	82	12	hierarchy	hierarchy	NOUN
crl-15329	82	13	to	to	ADP
crl-15329	82	14	teams	team	NOUN
crl-15329	82	15	575	575	NUM
crl-15329	83	1	the	the	DET
crl-15329	83	2	researcher	researcher	NOUN
crl-15329	83	3	feels	feel	VERB
crl-15329	83	4	that	that	SCONJ
crl-15329	83	5	this	this	DET
crl-15329	83	6	broad	broad	ADJ
crl-15329	83	7	rep­	rep­	ADJ
crl-15329	83	8	resentation	resentation	NOUN
crl-15329	83	9	of	of	ADP
crl-15329	83	10	staff	staff	NOUN
crl-15329	83	11	provided	provide	VERB
crl-15329	83	12	a	a	DET
crl-15329	83	13	wider	wide	ADJ
crl-15329	83	14	range	range	NOUN
crl-15329	83	15	of	of	ADP
crl-15329	83	16	experiences	experience	NOUN
crl-15329	83	17	and	and	CCONJ
crl-15329	83	18	perceptions	perception	NOUN
crl-15329	83	19	.	.	PUNCT
crl-15329	84	1	case	case	NOUN
crl-15329	84	2	study	study	NOUN
crl-15329	84	3	report	report	NOUN
crl-15329	84	4	and	and	CCONJ
crl-15329	84	5	analysis	analysis	NOUN
crl-15329	84	6	university	university	NOUN
crl-15329	84	7	x	x	PUNCT
crl-15329	84	8	is	be	AUX
crl-15329	84	9	located	locate	VERB
crl-15329	84	10	in	in	ADP
crl-15329	84	11	the	the	DET
crl-15329	84	12	southwest­	southwest­	PROPN
crl-15329	84	13	ern	ern	PROPN
crl-15329	84	14	united	united	PROPN
crl-15329	84	15	states	states	PROPN
crl-15329	84	16	.	.	PUNCT
crl-15329	85	1	the	the	DET
crl-15329	85	2	library	library	NOUN
crl-15329	85	3	began	begin	VERB
crl-15329	85	4	reor­	reor­	NOUN
crl-15329	85	5	ganizing	ganizing	NOUN
crl-15329	85	6	in	in	ADP
crl-15329	85	7	1993–1994	1993–1994	NUM
crl-15329	85	8	,	,	PUNCT
crl-15329	85	9	based	base	VERB
crl-15329	85	10	on	on	ADP
crl-15329	85	11	a	a	DET
crl-15329	85	12	restruc­	restruc­	NOUN
crl-15329	85	13	turing	ture	VERB
crl-15329	85	14	blueprint	blueprint	NOUN
crl-15329	85	15	.	.	PUNCT
crl-15329	86	1	the	the	DET
crl-15329	86	2	plans	plan	NOUN
crl-15329	86	3	included	include	VERB
crl-15329	86	4	hiring	hire	VERB
crl-15329	86	5	a	a	DET
crl-15329	86	6	consultant	consultant	NOUN
crl-15329	86	7	,	,	PUNCT
crl-15329	86	8	providing	provide	VERB
crl-15329	86	9	training	training	NOUN
crl-15329	86	10	by	by	ADP
crl-15329	86	11	the	the	DET
crl-15329	86	12	university	university	NOUN
crl-15329	86	13	’s	’s	PART
crl-15329	86	14	human	human	ADJ
crl-15329	86	15	resources	resource	NOUN
crl-15329	86	16	depart­	depart­	NOUN
crl-15329	86	17	ment	ment	NOUN
crl-15329	86	18	,	,	PUNCT
crl-15329	86	19	and	and	CCONJ
crl-15329	86	20	introducing	introduce	VERB
crl-15329	86	21	some	some	PRON
crl-15329	86	22	of	of	ADP
crl-15329	86	23	the	the	DET
crl-15329	86	24	con­	con­	NOUN
crl-15329	86	25	cepts	cept	NOUN
crl-15329	86	26	of	of	ADP
crl-15329	86	27	tqm	tqm	PROPN
crl-15329	86	28	,	,	PUNCT
crl-15329	86	29	including	include	VERB
crl-15329	86	30	emphasizing	emphasize	VERB
crl-15329	86	31	quality	quality	NOUN
crl-15329	86	32	principles	principle	NOUN
crl-15329	86	33	and	and	CCONJ
crl-15329	86	34	focusing	focus	VERB
crl-15329	86	35	on	on	ADP
crl-15329	86	36	custom­	custom­	PROPN
crl-15329	86	37	ers	er	NOUN
crl-15329	86	38	while	while	SCONJ
crl-15329	86	39	flattening	flatten	VERB
crl-15329	86	40	the	the	DET
crl-15329	86	41	organization	organization	NOUN
crl-15329	86	42	and	and	CCONJ
crl-15329	86	43	providing	provide	VERB
crl-15329	86	44	support	support	NOUN
crl-15329	86	45	for	for	ADP
crl-15329	86	46	staff	staff	NOUN
crl-15329	86	47	.	.	PUNCT
crl-15329	87	1	in	in	ADP
crl-15329	87	2	addition	addition	NOUN
crl-15329	87	3	,	,	PUNCT
crl-15329	87	4	a	a	DET
crl-15329	87	5	new	new	ADJ
crl-15329	87	6	budget	budget	NOUN
crl-15329	87	7	process	process	NOUN
crl-15329	87	8	was	be	AUX
crl-15329	87	9	initiated	initiate	VERB
crl-15329	87	10	and	and	CCONJ
crl-15329	87	11	the	the	DET
crl-15329	87	12	information	information	NOUN
crl-15329	87	13	and	and	CCONJ
crl-15329	87	14	reference	reference	NOUN
crl-15329	87	15	services	service	NOUN
crl-15329	87	16	depart­	depart­	NOUN
crl-15329	87	17	ments	ment	NOUN
crl-15329	87	18	were	be	AUX
crl-15329	87	19	restructured	restructure	VERB
crl-15329	87	20	.	.	PUNCT
crl-15329	88	1	the	the	DET
crl-15329	88	2	restructur­	restructur­	ADJ
crl-15329	88	3	ing	ing	NOUN
crl-15329	88	4	of	of	ADP
crl-15329	88	5	information	information	NOUN
crl-15329	88	6	and	and	CCONJ
crl-15329	88	7	reference	reference	NOUN
crl-15329	88	8	services	service	NOUN
crl-15329	88	9	served	serve	VERB
crl-15329	88	10	as	as	ADP
crl-15329	88	11	a	a	DET
crl-15329	88	12	refocus	refocus	NOUN
crl-15329	88	13	for	for	ADP
crl-15329	88	14	customer	customer	NOUN
crl-15329	88	15	service	service	NOUN
crl-15329	88	16	,	,	PUNCT
crl-15329	88	17	an	an	DET
crl-15329	88	18	objective	objective	NOUN
crl-15329	88	19	that	that	PRON
crl-15329	88	20	was	be	AUX
crl-15329	88	21	accomplished	accomplish	VERB
crl-15329	88	22	by	by	ADP
crl-15329	88	23	con­	con­	NOUN
crl-15329	88	24	ducting	ducting	NOUN
crl-15329	88	25	needs	need	VERB
crl-15329	88	26	assessment	assessment	NOUN
crl-15329	88	27	and	and	CCONJ
crl-15329	88	28	customer	customer	NOUN
crl-15329	88	29	surveys	survey	NOUN
crl-15329	88	30	.	.	PUNCT
crl-15329	89	1	process	process	NOUN
crl-15329	89	2	improvement	improvement	NOUN
crl-15329	89	3	(	(	PUNCT
crl-15329	89	4	pi	pi	NOUN
crl-15329	89	5	)	)	PUNCT
crl-15329	89	6	projects	project	NOUN
crl-15329	89	7	were	be	AUX
crl-15329	89	8	started	start	VERB
crl-15329	89	9	during	during	ADP
crl-15329	89	10	this	this	DET
crl-15329	89	11	phase	phase	NOUN
crl-15329	89	12	.	.	PUNCT
crl-15329	90	1	first	first	ADV
crl-15329	90	2	,	,	PUNCT
crl-15329	90	3	team	team	NOUN
crl-15329	90	4	leader	leader	NOUN
crl-15329	90	5	training	training	NOUN
crl-15329	90	6	was	be	AUX
crl-15329	90	7	conducted	conduct	VERB
crl-15329	90	8	and	and	CCONJ
crl-15329	90	9	then	then	ADV
crl-15329	90	10	intensive	intensive	ADJ
crl-15329	90	11	team	team	NOUN
crl-15329	90	12	training	training	NOUN
crl-15329	90	13	,	,	PUNCT
crl-15329	90	14	which	which	PRON
crl-15329	90	15	included	include	VERB
crl-15329	90	16	customer	customer	NOUN
crl-15329	90	17	service	service	NOUN
crl-15329	90	18	,	,	PUNCT
crl-15329	90	19	project	project	NOUN
crl-15329	90	20	management	management	NOUN
crl-15329	90	21	,	,	PUNCT
crl-15329	90	22	valuing	value	VERB
crl-15329	90	23	diversity	diversity	NOUN
crl-15329	90	24	,	,	PUNCT
crl-15329	90	25	and	and	CCONJ
crl-15329	90	26	interpersonal	interpersonal	ADJ
crl-15329	90	27	com­	com­	PROPN
crl-15329	90	28	munication	munication	NOUN
crl-15329	90	29	.	.	PUNCT
crl-15329	91	1	in	in	ADP
crl-15329	91	2	1995–1996	1995–1996	NUM
crl-15329	91	3	,	,	PUNCT
crl-15329	91	4	expectations	expectation	NOUN
crl-15329	91	5	of	of	ADP
crl-15329	91	6	the	the	DET
crl-15329	91	7	changes	change	NOUN
crl-15329	91	8	were	be	AUX
crl-15329	91	9	addressed	address	VERB
crl-15329	91	10	including	include	VERB
crl-15329	91	11	team	team	NOUN
crl-15329	91	12	leader	leader	NOUN
crl-15329	91	13	and	and	CCONJ
crl-15329	91	14	work	work	NOUN
crl-15329	91	15	-	-	PUNCT
crl-15329	91	16	related	relate	VERB
crl-15329	91	17	expectations	expectation	NOUN
crl-15329	91	18	.	.	PUNCT
crl-15329	92	1	in	in	ADP
crl-15329	92	2	addition	addition	NOUN
crl-15329	92	3	,	,	PUNCT
crl-15329	92	4	emphasis	emphasis	NOUN
crl-15329	92	5	was	be	AUX
crl-15329	92	6	placed	place	VERB
crl-15329	92	7	on	on	ADP
crl-15329	92	8	de­	de­	PROPN
crl-15329	92	9	veloping	velope	VERB
crl-15329	92	10	internal	internal	ADJ
crl-15329	92	11	and	and	CCONJ
crl-15329	92	12	external	external	ADJ
crl-15329	92	13	partner­	partner­	NOUN
crl-15329	92	14	ships	ship	NOUN
crl-15329	92	15	.	.	PUNCT
crl-15329	93	1	the	the	DET
crl-15329	93	2	reasons	reason	NOUN
crl-15329	93	3	for	for	ADP
crl-15329	93	4	the	the	DET
crl-15329	93	5	change	change	NOUN
crl-15329	93	6	as	as	SCONJ
crl-15329	93	7	per­	per­	NOUN
crl-15329	93	8	ceived	ceive	VERB
crl-15329	93	9	by	by	ADP
crl-15329	93	10	the	the	DET
crl-15329	93	11	respondents	respondent	NOUN
crl-15329	93	12	in	in	ADP
crl-15329	93	13	this	this	DET
crl-15329	93	14	survey	survey	NOUN
crl-15329	93	15	are	be	AUX
crl-15329	93	16	listed	list	VERB
crl-15329	93	17	in	in	ADP
crl-15329	93	18	table	table	NOUN
crl-15329	93	19	1	1	NUM
crl-15329	93	20	.	.	PUNCT
crl-15329	94	1	the	the	DET
crl-15329	94	2	frequency	frequency	NOUN
crl-15329	94	3	of	of	ADP
crl-15329	94	4	distribution	distribution	NOUN
crl-15329	94	5	of	of	ADP
crl-15329	94	6	the	the	DET
crl-15329	94	7	reasons	reason	NOUN
crl-15329	94	8	given	give	VERB
crl-15329	94	9	for	for	ADP
crl-15329	94	10	change	change	NOUN
crl-15329	94	11	seem	seem	VERB
crl-15329	94	12	to	to	PART
crl-15329	94	13	suggest	suggest	VERB
crl-15329	94	14	and	and	CCONJ
crl-15329	94	15	reflect	reflect	VERB
crl-15329	94	16	that	that	SCONJ
crl-15329	94	17	,	,	PUNCT
crl-15329	94	18	first	first	ADV
crl-15329	94	19	,	,	PUNCT
crl-15329	94	20	training	training	NOUN
crl-15329	94	21	is	be	AUX
crl-15329	94	22	a	a	DET
crl-15329	94	23	very	very	ADV
crl-15329	94	24	important	important	ADJ
crl-15329	94	25	aspect	aspect	NOUN
crl-15329	94	26	of	of	ADP
crl-15329	94	27	change	change	NOUN
crl-15329	94	28	and	and	CCONJ
crl-15329	94	29	,	,	PUNCT
crl-15329	94	30	second	second	ADJ
crl-15329	94	31	,	,	PUNCT
crl-15329	94	32	training	training	NOUN
crl-15329	94	33	had	have	VERB
crl-15329	94	34	a	a	DET
crl-15329	94	35	positive	positive	ADJ
crl-15329	94	36	effect	effect	NOUN
crl-15329	94	37	on	on	ADP
crl-15329	94	38	the	the	DET
crl-15329	94	39	staff	staff	NOUN
crl-15329	94	40	’s	’s	PART
crl-15329	94	41	understanding	understanding	NOUN
crl-15329	94	42	of	of	ADP
crl-15329	94	43	the	the	DET
crl-15329	94	44	reasons	reason	NOUN
crl-15329	94	45	for	for	ADP
crl-15329	94	46	change	change	NOUN
crl-15329	94	47	.	.	PUNCT
crl-15329	95	1	the	the	DET
crl-15329	95	2	changes	change	NOUN
crl-15329	95	3	,	,	PUNCT
crl-15329	95	4	as	as	SCONJ
crl-15329	95	5	reported	report	VERB
crl-15329	95	6	,	,	PUNCT
crl-15329	95	7	may	may	AUX
crl-15329	95	8	be	be	AUX
crl-15329	95	9	catego­	catego­	AUX
crl-15329	95	10	rized	rize	VERB
crl-15329	95	11	into	into	ADP
crl-15329	95	12	shortand	shortand	ADJ
crl-15329	95	13	long	long	ADJ
crl-15329	95	14	-	-	PUNCT
crl-15329	95	15	term	term	NOUN
crl-15329	95	16	changes	change	NOUN
crl-15329	95	17	.	.	PUNCT
crl-15329	96	1	second	second	ADV
crl-15329	96	2	,	,	PUNCT
crl-15329	96	3	the	the	DET
crl-15329	96	4	process	process	NOUN
crl-15329	96	5	of	of	ADP
crl-15329	96	6	change	change	NOUN
crl-15329	96	7	,	,	PUNCT
crl-15329	96	8	for	for	ADP
crl-15329	96	9	the	the	DET
crl-15329	96	10	team	team	NOUN
crl-15329	96	11	approach	approach	NOUN
crl-15329	96	12	,	,	PUNCT
crl-15329	96	13	is	be	AUX
crl-15329	96	14	evident	evident	ADJ
crl-15329	96	15	in	in	ADP
crl-15329	96	16	the	the	DET
crl-15329	96	17	staff	staff	NOUN
crl-15329	96	18	’s	’s	PART
crl-15329	96	19	un­	un­	NOUN
crl-15329	96	20	derstanding	derstanding	NOUN
crl-15329	96	21	of	of	ADP
crl-15329	96	22	why	why	SCONJ
crl-15329	96	23	the	the	DET
crl-15329	96	24	changes	change	NOUN
crl-15329	96	25	were	be	AUX
crl-15329	96	26	tak­	tak­	ADV
crl-15329	96	27	ing	ing	ADJ
crl-15329	96	28	place	place	NOUN
crl-15329	96	29	.	.	PUNCT
crl-15329	97	1	from	from	ADP
crl-15329	97	2	this	this	DET
crl-15329	97	3	listing	listing	NOUN
crl-15329	97	4	,	,	PUNCT
crl-15329	97	5	the	the	DET
crl-15329	97	6	researcher	researcher	NOUN
crl-15329	97	7	wanted	want	VERB
crl-15329	97	8	to	to	PART
crl-15329	97	9	ascertain	ascertain	VERB
crl-15329	97	10	the	the	DET
crl-15329	97	11	following	follow	VERB
crl-15329	97	12	:	:	PUNCT
crl-15329	97	13	why	why	SCONJ
crl-15329	97	14	the	the	DET
crl-15329	97	15	change	change	NOUN
crl-15329	97	16	took	take	VERB
crl-15329	97	17	place	place	NOUN
crl-15329	97	18	as	as	SCONJ
crl-15329	97	19	perceived	perceive	VERB
crl-15329	97	20	by	by	ADP
crl-15329	97	21	the	the	DET
crl-15329	97	22	staff	staff	NOUN
crl-15329	97	23	;	;	PUNCT
crl-15329	97	24	how	how	SCONJ
crl-15329	97	25	the	the	DET
crl-15329	97	26	extent	extent	NOUN
crl-15329	97	27	of	of	ADP
crl-15329	97	28	training	training	NOUN
crl-15329	97	29	was	be	AUX
crl-15329	97	30	re­	re­	AUX
crl-15329	97	31	flected	flected	ADJ
crl-15329	97	32	in	in	ADP
crl-15329	97	33	the	the	DET
crl-15329	97	34	changes	change	NOUN
crl-15329	97	35	;	;	PUNCT
crl-15329	97	36	what	what	PRON
crl-15329	97	37	the	the	DET
crl-15329	97	38	relation­	relation­	NOUN
crl-15329	97	39	ship	ship	NOUN
crl-15329	97	40	was	be	AUX
crl-15329	97	41	between	between	ADP
crl-15329	97	42	perceived	perceive	VERB
crl-15329	97	43	changes	change	NOUN
crl-15329	97	44	and	and	CCONJ
crl-15329	97	45	tqm	tqm	NOUN
crl-15329	97	46	;	;	PUNCT
crl-15329	97	47	and	and	CCONJ
crl-15329	97	48	,	,	PUNCT
crl-15329	97	49	finally	finally	ADV
crl-15329	97	50	,	,	PUNCT
crl-15329	97	51	whether	whether	SCONJ
crl-15329	97	52	the	the	DET
crl-15329	97	53	reasons	reason	NOUN
crl-15329	97	54	for	for	ADP
crl-15329	97	55	change	change	NOUN
crl-15329	97	56	had	have	VERB
crl-15329	97	57	any	any	DET
crl-15329	97	58	relationship	relationship	NOUN
crl-15329	97	59	to	to	ADP
crl-15329	97	60	the	the	DET
crl-15329	97	61	results	result	NOUN
crl-15329	97	62	attained	attain	VERB
crl-15329	97	63	.	.	PUNCT
crl-15329	98	1	as	as	SCONJ
crl-15329	98	2	shown	show	VERB
crl-15329	98	3	in	in	ADP
crl-15329	98	4	table	table	NOUN
crl-15329	98	5	1	1	NUM
crl-15329	98	6	,	,	PUNCT
crl-15329	98	7	the	the	DET
crl-15329	98	8	answers	answer	NOUN
crl-15329	98	9	of	of	ADP
crl-15329	98	10	the	the	DET
crl-15329	98	11	fifteen	fifteen	NUM
crl-15329	98	12	respondents	respondent	NOUN
crl-15329	98	13	(	(	PUNCT
crl-15329	98	14	some	some	PRON
crl-15329	98	15	of	of	ADP
crl-15329	98	16	whom	whom	PRON
crl-15329	98	17	gave	give	VERB
crl-15329	98	18	more	more	ADJ
crl-15329	98	19	than	than	ADP
crl-15329	98	20	one	one	NUM
crl-15329	98	21	reason	reason	NOUN
crl-15329	98	22	for	for	ADP
crl-15329	98	23	the	the	DET
crl-15329	98	24	change	change	NOUN
crl-15329	98	25	)	)	PUNCT
crl-15329	98	26	could	could	AUX
crl-15329	98	27	be	be	AUX
crl-15329	98	28	categorized	categorize	VERB
crl-15329	98	29	into	into	ADP
crl-15329	98	30	five	five	NUM
crl-15329	98	31	separate	separate	ADJ
crl-15329	98	32	areas	area	NOUN
crl-15329	98	33	:	:	PUNCT
crl-15329	98	34	1	1	X
crl-15329	98	35	.	.	X
crl-15329	98	36	changes	change	NOUN
crl-15329	98	37	in	in	ADP
crl-15329	98	38	the	the	DET
crl-15329	98	39	organization	organization	NOUN
crl-15329	98	40	(	(	PUNCT
crl-15329	98	41	new	new	ADJ
crl-15329	98	42	dean	dean	NOUN
crl-15329	98	43	and	and	CCONJ
crl-15329	98	44	changing	change	VERB
crl-15329	98	45	financial	financial	ADJ
crl-15329	98	46	and	and	CCONJ
crl-15329	98	47	aca­	aca­	ADJ
crl-15329	98	48	demic	demic	ADJ
crl-15329	98	49	environment	environment	NOUN
crl-15329	98	50	)	)	PUNCT
crl-15329	98	51	;	;	PUNCT
crl-15329	98	52	2	2	X
crl-15329	98	53	.	.	X
crl-15329	98	54	implementation	implementation	NOUN
crl-15329	98	55	needed	need	VERB
crl-15329	98	56	(	(	PUNCT
crl-15329	98	57	strategic	strategic	ADJ
crl-15329	98	58	initiatives	initiative	NOUN
crl-15329	98	59	and	and	CCONJ
crl-15329	98	60	new	new	ADJ
crl-15329	98	61	online	online	ADJ
crl-15329	98	62	system	system	NOUN
crl-15329	98	63	)	)	PUNCT
crl-15329	98	64	;	;	PUNCT
crl-15329	98	65	3	3	X
crl-15329	98	66	.	.	X
crl-15329	98	67	responses	response	NOUN
crl-15329	98	68	to	to	PART
crl-15329	98	69	change	change	VERB
crl-15329	98	70	(	(	PUNCT
crl-15329	98	71	access	access	NOUN
crl-15329	98	72	versus	versus	ADP
crl-15329	98	73	ownership	ownership	NOUN
crl-15329	98	74	report	report	NOUN
crl-15329	98	75	and	and	CCONJ
crl-15329	98	76	limited	limited	ADJ
crl-15329	98	77	resources/	resources/	X
crl-15329	98	78	budget	budget	NOUN
crl-15329	98	79	)	)	PUNCT
crl-15329	98	80	;	;	PUNCT
crl-15329	98	81	4	4	X
crl-15329	98	82	.	.	X
crl-15329	98	83	focus	focus	VERB
crl-15329	98	84	on	on	ADP
crl-15329	98	85	customers	customer	NOUN
crl-15329	98	86	(	(	PUNCT
crl-15329	98	87	which	which	DET
crl-15329	98	88	in­	in­	PROPN
crl-15329	98	89	cluded	clude	VERB
crl-15329	98	90	responses	response	NOUN
crl-15329	98	91	such	such	ADJ
crl-15329	98	92	as	as	ADP
crl-15329	98	93	improve	improve	VERB
crl-15329	98	94	cus­	cus­	NOUN
crl-15329	98	95	tomer	tomer	NOUN
crl-15329	98	96	access	access	NOUN
crl-15329	98	97	to	to	ADP
crl-15329	98	98	the	the	DET
crl-15329	98	99	collection	collection	NOUN
crl-15329	98	100	and	and	CCONJ
crl-15329	98	101	pro­	pro­	NOUN
crl-15329	98	102	vide	vide	NOUN
crl-15329	98	103	customers	customer	NOUN
crl-15329	98	104	with	with	ADP
crl-15329	98	105	what	what	PRON
crl-15329	98	106	they	they	PRON
crl-15329	98	107	want	want	VERB
crl-15329	98	108	and	and	CCONJ
crl-15329	98	109	expect	expect	VERB
crl-15329	98	110	)	)	PUNCT
crl-15329	98	111	;	;	PUNCT
crl-15329	98	112	5	5	X
crl-15329	98	113	.	.	X
crl-15329	98	114	organizational	organizational	ADJ
crl-15329	98	115	objectives	objective	NOUN
crl-15329	98	116	,	,	PUNCT
crl-15329	98	117	which	which	PRON
crl-15329	98	118	in­	in­	NOUN
crl-15329	98	119	cluded	clude	VERB
crl-15329	98	120	responses	response	NOUN
crl-15329	98	121	such	such	ADJ
crl-15329	98	122	as	as	ADP
crl-15329	98	123	create	create	VERB
crl-15329	98	124	a	a	DET
crl-15329	98	125	vision	vision	NOUN
crl-15329	98	126	and	and	CCONJ
crl-15329	98	127	mission	mission	NOUN
crl-15329	98	128	statement	statement	NOUN
crl-15329	98	129	,	,	PUNCT
crl-15329	98	130	reduce	reduce	VERB
crl-15329	98	131	the	the	DET
crl-15329	98	132	lay­	lay­	PROPN
crl-15329	98	133	ers	er	NOUN
crl-15329	98	134	of	of	ADP
crl-15329	98	135	staffing	staffing	NOUN
crl-15329	98	136	,	,	PUNCT
crl-15329	98	137	collect	collect	VERB
crl-15329	98	138	data	datum	NOUN
crl-15329	98	139	to	to	PART
crl-15329	98	140	be	be	AUX
crl-15329	98	141	used	use	VERB
crl-15329	98	142	in	in	ADP
crl-15329	98	143	decision	decision	NOUN
crl-15329	98	144	making	making	NOUN
crl-15329	98	145	,	,	PUNCT
crl-15329	98	146	develop	develop	VERB
crl-15329	98	147	organizational	organizational	ADJ
crl-15329	98	148	objectives	objective	NOUN
crl-15329	98	149	,	,	PUNCT
crl-15329	98	150	become	become	VERB
crl-15329	98	151	a	a	DET
crl-15329	98	152	learning	learning	NOUN
crl-15329	98	153	organiza­	organiza­	DET
crl-15329	98	154	tion	tion	NOUN
crl-15329	98	155	,	,	PUNCT
crl-15329	98	156	build	build	VERB
crl-15329	98	157	a	a	DET
crl-15329	98	158	flexible	flexible	ADJ
crl-15329	98	159	organization	organization	NOUN
crl-15329	98	160	,	,	PUNCT
crl-15329	98	161	re­	re­	VERB
crl-15329	98	162	spond	spond	NOUN
crl-15329	98	163	to	to	ADP
crl-15329	98	164	changing	change	VERB
crl-15329	98	165	needs	need	NOUN
crl-15329	98	166	in	in	ADP
crl-15329	98	167	the	the	DET
crl-15329	98	168	future	future	NOUN
crl-15329	98	169	,	,	PUNCT
crl-15329	98	170	and	and	CCONJ
crl-15329	98	171	identify	identify	VERB
crl-15329	98	172	goals	goal	NOUN
crl-15329	98	173	and	and	CCONJ
crl-15329	98	174	objectives	objective	NOUN
crl-15329	98	175	using	use	VERB
crl-15329	98	176	input	input	NOUN
crl-15329	98	177	from	from	ADP
crl-15329	98	178	teams	team	NOUN
crl-15329	98	179	.	.	PUNCT
crl-15329	99	1	the	the	DET
crl-15329	99	2	staff	staff	NOUN
crl-15329	99	3	’s	’s	PART
crl-15329	99	4	observations	observation	NOUN
crl-15329	99	5	suggest	suggest	VERB
crl-15329	99	6	that	that	SCONJ
crl-15329	99	7	the	the	DET
crl-15329	99	8	reasons	reason	NOUN
crl-15329	99	9	for	for	ADP
crl-15329	99	10	the	the	DET
crl-15329	99	11	change	change	NOUN
crl-15329	99	12	varied	vary	VERB
crl-15329	99	13	,	,	PUNCT
crl-15329	99	14	but	but	CCONJ
crl-15329	99	15	that	that	SCONJ
crl-15329	99	16	all	all	PRON
crl-15329	99	17	of	of	ADP
crl-15329	99	18	them	they	PRON
crl-15329	99	19	are	be	AUX
crl-15329	99	20	included	include	VERB
crl-15329	99	21	within	within	ADP
crl-15329	99	22	organizational	organizational	ADJ
crl-15329	99	23	goals	goal	NOUN
crl-15329	99	24	and	and	CCONJ
crl-15329	99	25	that	that	SCONJ
crl-15329	99	26	at	at	ADP
crl-15329	99	27	the	the	DET
crl-15329	99	28	heart	heart	NOUN
crl-15329	99	29	of	of	ADP
crl-15329	99	30	the	the	DET
crl-15329	99	31	change	change	NOUN
crl-15329	99	32	is	be	AUX
crl-15329	99	33	an	an	DET
crl-15329	99	34	emphasis	emphasis	NOUN
crl-15329	99	35	on	on	ADP
crl-15329	99	36	customer	customer	NOUN
crl-15329	99	37	service	service	NOUN
crl-15329	99	38	.	.	PUNCT
crl-15329	100	1	they	they	PRON
crl-15329	100	2	also	also	ADV
crl-15329	100	3	suggest	suggest	VERB
crl-15329	100	4	that	that	SCONJ
crl-15329	100	5	the	the	DET
crl-15329	100	6	changes	change	NOUN
crl-15329	100	7	do	do	AUX
crl-15329	100	8	address	address	NOUN
crl-15329	100	9	issues	issue	NOUN
crl-15329	100	10	associated	associate	VERB
crl-15329	100	11	with	with	ADP
crl-15329	100	12	tqm	tqm	NOUN
crl-15329	100	13	as	as	ADV
crl-15329	100	14	well	well	ADV
crl-15329	100	15	as	as	ADP
crl-15329	100	16	re­	re­	PROPN
crl-15329	100	17	lated	late	VERB
crl-15329	100	18	issues	issue	NOUN
crl-15329	100	19	such	such	ADJ
crl-15329	100	20	as	as	ADP
crl-15329	100	21	the	the	DET
crl-15329	100	22	learning	learning	NOUN
crl-15329	100	23	organiza­	organiza­	DET
crl-15329	100	24	tion	tion	NOUN
crl-15329	100	25	,	,	PUNCT
crl-15329	100	26	flattening	flatten	VERB
crl-15329	100	27	the	the	DET
crl-15329	100	28	hierarchy	hierarchy	NOUN
crl-15329	100	29	by	by	ADP
crl-15329	100	30	using	use	VERB
crl-15329	100	31	the	the	DET
crl-15329	100	32	team	team	NOUN
crl-15329	100	33	approach	approach	NOUN
crl-15329	100	34	,	,	PUNCT
crl-15329	100	35	and	and	CCONJ
crl-15329	100	36	using	use	VERB
crl-15329	100	37	the	the	DET
crl-15329	100	38	learning	learn	VERB
crl-15329	100	39	or­	or­	PROPN
crl-15329	100	40	ganization	ganization	NOUN
crl-15329	100	41	concept	concept	NOUN
crl-15329	100	42	.	.	PUNCT
crl-15329	101	1	expected	expect	VERB
crl-15329	101	2	results	result	NOUN
crl-15329	101	3	versus	versus	ADP
crl-15329	101	4	actual	actual	ADJ
crl-15329	101	5	results	result	NOUN
crl-15329	101	6	the	the	DET
crl-15329	101	7	results	result	NOUN
crl-15329	101	8	of	of	ADP
crl-15329	101	9	the	the	DET
crl-15329	101	10	survey	survey	NOUN
crl-15329	101	11	were	be	AUX
crl-15329	101	12	analyzed	analyze	VERB
crl-15329	101	13	further	far	ADV
crl-15329	101	14	by	by	ADP
crl-15329	101	15	grouping	group	VERB
crl-15329	101	16	the	the	DET
crl-15329	101	17	responses	response	NOUN
crl-15329	101	18	based	base	VERB
crl-15329	101	19	on	on	ADP
crl-15329	101	20	three	three	NUM
crl-15329	101	21	tqm	tqm	ADJ
crl-15329	101	22	elements	element	NOUN
crl-15329	101	23	:	:	PUNCT
crl-15329	101	24	empowerment	empowerment	NOUN
crl-15329	101	25	,	,	PUNCT
crl-15329	101	26	customer	customer	NOUN
crl-15329	101	27	service	service	NOUN
crl-15329	101	28	,	,	PUNCT
crl-15329	101	29	and	and	CCONJ
crl-15329	101	30	the	the	DET
crl-15329	101	31	learning	learning	NOUN
crl-15329	101	32	organi­	organi­	PROPN
crl-15329	101	33	zation	zation	NOUN
crl-15329	101	34	.	.	PUNCT
crl-15329	102	1	a	a	DET
crl-15329	102	2	line	line	NOUN
crl-15329	102	3	-	-	PUNCT
crl-15329	102	4	by	by	ADP
crl-15329	102	5	-	-	PUNCT
crl-15329	102	6	line	line	NOUN
crl-15329	102	7	analysis	analysis	NOUN
crl-15329	102	8	of	of	ADP
crl-15329	102	9	the	the	DET
crl-15329	102	10	data	data	PROPN
crl-15329	102	11	576	576	NUM
crl-15329	102	12	college	college	PROPN
crl-15329	102	13	&	&	CCONJ
crl-15329	102	14	research	research	PROPN
crl-15329	102	15	libraries	library	NOUN
crl-15329	102	16	november	november	PROPN
crl-15329	102	17	1999	1999	NUM
crl-15329	102	18	table	table	NOUN
crl-15329	102	19	1	1	NUM
crl-15329	102	20	reasons	reason	NOUN
crl-15329	102	21	for	for	ADP
crl-15329	102	22	the	the	DET
crl-15329	102	23	change	change	NOUN
crl-15329	102	24	:	:	PUNCT
crl-15329	102	25	university	university	NOUN
crl-15329	102	26	x	x	PUNCT
crl-15329	102	27	reasons	reason	NOUN
crl-15329	102	28	for	for	ADP
crl-15329	102	29	change	change	NOUN
crl-15329	102	30	frequency	frequency	NOUN
crl-15329	102	31	length	length	NOUN
crl-15329	102	32	of	of	ADP
crl-15329	102	33	time	time	NOUN
crl-15329	102	34	delegated	delegate	VERB
crl-15329	102	35	to	to	PART
crl-15329	102	36	change	change	VERB
crl-15329	102	37	to	to	PART
crl-15329	102	38	maximize	maximize	VERB
crl-15329	102	39	services	service	NOUN
crl-15329	102	40	and	and	CCONJ
crl-15329	102	41	operations	operation	NOUN
crl-15329	102	42	1	1	NUM
crl-15329	102	43	to	to	PART
crl-15329	102	44	meet	meet	VERB
crl-15329	102	45	the	the	DET
crl-15329	102	46	changing	change	VERB
crl-15329	102	47	needs	need	NOUN
crl-15329	102	48	of	of	ADP
crl-15329	102	49	the	the	DET
crl-15329	102	50	user	user	NOUN
crl-15329	102	51	1	1	NUM
crl-15329	102	52	permanent	permanent	ADJ
crl-15329	102	53	community	community	NOUN
crl-15329	102	54	(	(	PUNCT
crl-15329	102	55	students	student	NOUN
crl-15329	102	56	&	&	CCONJ
crl-15329	102	57	faculty	faculty	NOUN
crl-15329	102	58	)	)	PUNCT
crl-15329	102	59	to	to	PART
crl-15329	102	60	improve	improve	VERB
crl-15329	102	61	customer	customer	NOUN
crl-15329	102	62	access	access	NOUN
crl-15329	102	63	to	to	ADP
crl-15329	102	64	the	the	DET
crl-15329	102	65	collection	collection	NOUN
crl-15329	102	66	1	1	NUM
crl-15329	102	67	to	to	PART
crl-15329	102	68	keep	keep	VERB
crl-15329	102	69	the	the	DET
crl-15329	102	70	libraries	library	NOUN
crl-15329	102	71	'	'	PART
crl-15329	102	72	role	role	NOUN
crl-15329	102	73	as	as	ADP
crl-15329	102	74	information	information	NOUN
crl-15329	102	75	1	1	NUM
crl-15329	102	76	provider	provider	NOUN
crl-15329	102	77	to	to	ADP
crl-15329	102	78	customers	customer	NOUN
crl-15329	102	79	as	as	ADP
crl-15329	102	80	an	an	DET
crl-15329	102	81	essential	essential	ADJ
crl-15329	102	82	role	role	NOUN
crl-15329	102	83	in	in	ADP
crl-15329	102	84	a	a	DET
crl-15329	102	85	changing	change	VERB
crl-15329	102	86	information	information	NOUN
crl-15329	102	87	market	market	NOUN
crl-15329	102	88	to	to	PART
crl-15329	102	89	become	become	VERB
crl-15329	102	90	a	a	DET
crl-15329	102	91	learning	learn	VERB
crl-15329	102	92	organization	organization	NOUN
crl-15329	102	93	1	1	NUM
crl-15329	102	94	continuous	continuous	ADJ
crl-15329	102	95	to	to	PART
crl-15329	102	96	form	form	VERB
crl-15329	102	97	the	the	DET
crl-15329	102	98	most	most	ADV
crl-15329	102	99	effective	effective	ADJ
crl-15329	102	100	/	/	SYM
crl-15329	102	101	efficient	efficient	ADJ
crl-15329	102	102	teams	team	NOUN
crl-15329	102	103	2	2	NUM
crl-15329	102	104	ongoing	ongoing	ADJ
crl-15329	102	105	(	(	PUNCT
crl-15329	102	106	team	team	NOUN
crl-15329	102	107	-	-	PUNCT
crl-15329	102	108	based	base	VERB
crl-15329	102	109	management	management	NOUN
crl-15329	102	110	)	)	PUNCT
crl-15329	102	111	new	new	ADJ
crl-15329	102	112	dean	dean	NOUN
crl-15329	102	113	1	1	NUM
crl-15329	102	114	implementation	implementation	NOUN
crl-15329	102	115	of	of	ADP
crl-15329	102	116	new	new	ADJ
crl-15329	102	117	online	online	ADJ
crl-15329	102	118	systems	system	NOUN
crl-15329	102	119	1	1	NUM
crl-15329	102	120	reduced	reduce	VERB
crl-15329	102	121	budget	budget	NOUN
crl-15329	102	122	2	2	NUM
crl-15329	102	123	access	access	NOUN
crl-15329	102	124	vs.	vs.	ADP
crl-15329	102	125	ownership	ownership	NOUN
crl-15329	102	126	report	report	NOUN
crl-15329	102	127	1	1	NUM
crl-15329	102	128	build	build	VERB
crl-15329	102	129	a	a	DET
crl-15329	102	130	flexible	flexible	ADJ
crl-15329	102	131	organization	organization	NOUN
crl-15329	102	132	to	to	PART
crl-15329	102	133	respond	respond	VERB
crl-15329	102	134	to	to	ADP
crl-15329	102	135	1	1	NUM
crl-15329	102	136	ongoing	ongoing	ADJ
crl-15329	102	137	changing	change	VERB
crl-15329	102	138	needs	need	NOUN
crl-15329	102	139	in	in	ADP
crl-15329	102	140	the	the	DET
crl-15329	102	141	future	future	ADJ
crl-15329	102	142	identify	identify	VERB
crl-15329	102	143	goals	goal	NOUN
crl-15329	102	144	and	and	CCONJ
crl-15329	102	145	objectives	objective	NOUN
crl-15329	102	146	(	(	PUNCT
crl-15329	102	147	using	use	VERB
crl-15329	102	148	inputs	inputs	PROPN
crl-15329	102	149	2	2	NUM
crl-15329	102	150	from	from	ADP
crl-15329	102	151	every	every	DET
crl-15329	102	152	team	team	NOUN
crl-15329	102	153	)	)	PUNCT
crl-15329	102	154	create	create	VERB
crl-15329	102	155	a	a	DET
crl-15329	102	156	vision	vision	NOUN
crl-15329	102	157	2	2	NUM
crl-15329	102	158	5	5	NUM
crl-15329	102	159	yrs	yrs	NOUN
crl-15329	102	160	.	.	PROPN
crl-15329	102	161	create	create	VERB
crl-15329	102	162	a	a	DET
crl-15329	102	163	mission	mission	NOUN
crl-15329	102	164	1	1	NUM
crl-15329	102	165	5	5	NUM
crl-15329	102	166	yrs	yr	NOUN
crl-15329	102	167	.	.	PUNCT
crl-15329	103	1	limited	limit	VERB
crl-15329	103	2	resources	resource	NOUN
crl-15329	103	3	1	1	NUM
crl-15329	103	4	continuous	continuous	ADJ
crl-15329	103	5	reduce	reduce	VERB
crl-15329	103	6	the	the	DET
crl-15329	103	7	layers	layer	NOUN
crl-15329	103	8	of	of	ADP
crl-15329	103	9	staffing	staff	VERB
crl-15329	103	10	1	1	NUM
crl-15329	103	11	5	5	NUM
crl-15329	103	12	yrs	yr	NOUN
crl-15329	103	13	.	.	PUNCT
crl-15329	104	1	focus	focus	VERB
crl-15329	104	2	on	on	ADP
crl-15329	104	3	the	the	DET
crl-15329	104	4	user	user	NOUN
crl-15329	104	5	as	as	ADP
crl-15329	104	6	the	the	DET
crl-15329	104	7	center	center	NOUN
crl-15329	104	8	of	of	ADP
crl-15329	104	9	the	the	DET
crl-15329	104	10	1	1	NUM
crl-15329	104	11	5	5	NUM
crl-15329	104	12	yrs	yr	NOUN
crl-15329	104	13	.	.	PUNCT
crl-15329	104	14	organization	organization	NOUN
crl-15329	104	15	implementation	implementation	NOUN
crl-15329	104	16	of	of	ADP
crl-15329	104	17	strategic	strategic	ADJ
crl-15329	104	18	initiatives	initiative	NOUN
crl-15329	104	19	1	1	NUM
crl-15329	104	20	collect	collect	VERB
crl-15329	104	21	data	datum	NOUN
crl-15329	104	22	and	and	CCONJ
crl-15329	104	23	use	use	VERB
crl-15329	104	24	the	the	DET
crl-15329	104	25	data	datum	NOUN
crl-15329	104	26	to	to	PART
crl-15329	104	27	make	make	VERB
crl-15329	104	28	1	1	NUM
crl-15329	104	29	decisions	decision	NOUN
crl-15329	104	30	focus	focus	VERB
crl-15329	104	31	on	on	ADP
crl-15329	104	32	customer	customer	NOUN
crl-15329	104	33	needs	need	VERB
crl-15329	104	34	1	1	NUM
crl-15329	104	35	changing	change	VERB
crl-15329	104	36	financial	financial	ADJ
crl-15329	104	37	,	,	PUNCT
crl-15329	104	38	academic	academic	ADJ
crl-15329	104	39	environment	environment	NOUN
crl-15329	104	40	1	1	NUM
crl-15329	104	41	develop	develop	VERB
crl-15329	104	42	organizational	organizational	ADJ
crl-15329	104	43	objectives	objective	NOUN
crl-15329	104	44	1	1	NUM
crl-15329	104	45	provide	provide	VERB
crl-15329	104	46	a	a	DET
crl-15329	104	47	better	well	ADJ
crl-15329	104	48	organization	organization	NOUN
crl-15329	104	49	to	to	PART
crl-15329	104	50	meet	meet	VERB
crl-15329	104	51	our	our	PRON
crl-15329	104	52	1	1	NUM
crl-15329	104	53	ongoing	ongoing	ADJ
crl-15329	104	54	customer	customer	NOUN
crl-15329	104	55	's	's	PART
crl-15329	104	56	needs	need	NOUN
crl-15329	104	57	provide	provide	VERB
crl-15329	104	58	the	the	DET
crl-15329	104	59	customers	customer	NOUN
crl-15329	104	60	with	with	ADP
crl-15329	104	61	what	what	PRON
crl-15329	104	62	they	they	PRON
crl-15329	104	63	want	want	VERB
crl-15329	104	64	2	2	NUM
crl-15329	104	65	and	and	CCONJ
crl-15329	104	66	expect	expect	VERB
crl-15329	104	67	total	total	ADJ
crl-15329	104	68	29	29	NUM
crl-15329	104	69	in	in	ADP
crl-15329	104	70	this	this	DET
crl-15329	104	71	category	category	NOUN
crl-15329	104	72	revealed	reveal	VERB
crl-15329	104	73	that	that	SCONJ
crl-15329	104	74	the	the	DET
crl-15329	104	75	major	major	ADJ
crl-15329	104	76	result	result	NOUN
crl-15329	104	77	the	the	DET
crl-15329	104	78	respondents	respondent	NOUN
crl-15329	104	79	(	(	PUNCT
crl-15329	104	80	75	75	NUM
crl-15329	104	81	%	%	NOUN
crl-15329	104	82	)	)	PUNCT
crl-15329	104	83	expected	expect	VERB
crl-15329	104	84	to	to	PART
crl-15329	104	85	receive	receive	VERB
crl-15329	104	86	from	from	ADP
crl-15329	104	87	the	the	DET
crl-15329	104	88	change	change	NOUN
crl-15329	104	89	from	from	ADP
crl-15329	104	90	hierarchy	hierarchy	NOUN
crl-15329	104	91	to	to	ADP
crl-15329	104	92	teams	team	NOUN
crl-15329	104	93	was	be	AUX
crl-15329	104	94	improvement	improvement	NOUN
crl-15329	104	95	in	in	ADP
crl-15329	104	96	customer	customer	NOUN
crl-15329	104	97	ser­	ser­	PROPN
crl-15329	104	98	vice	vice	NOUN
crl-15329	104	99	.	.	PUNCT
crl-15329	105	1	the	the	DET
crl-15329	105	2	results	result	NOUN
crl-15329	105	3	are	be	AUX
crl-15329	105	4	explained	explain	VERB
crl-15329	105	5	in	in	ADP
crl-15329	105	6	more	more	ADV
crl-15329	105	7	de­	de­	ADJ
crl-15329	105	8	tail	tail	NOUN
crl-15329	105	9	in	in	ADP
crl-15329	105	10	the	the	DET
crl-15329	105	11	following	follow	VERB
crl-15329	105	12	subsections	subsection	NOUN
crl-15329	105	13	.	.	PUNCT
crl-15329	106	1	customer	customer	NOUN
crl-15329	106	2	service	service	NOUN
crl-15329	106	3	the	the	DET
crl-15329	106	4	data	datum	NOUN
crl-15329	106	5	reveal	reveal	VERB
crl-15329	106	6	that	that	SCONJ
crl-15329	106	7	some	some	DET
crl-15329	106	8	level	level	NOUN
crl-15329	106	9	of	of	ADP
crl-15329	106	10	cus­	cus­	NOUN
crl-15329	106	11	tomer	tomer	NOUN
crl-15329	106	12	service	service	NOUN
crl-15329	106	13	already	already	ADV
crl-15329	106	14	exists	exist	VERB
crl-15329	106	15	and	and	CCONJ
crl-15329	106	16	that	that	SCONJ
crl-15329	106	17	the	the	DET
crl-15329	106	18	staff	staff	NOUN
crl-15329	106	19	strongly	strongly	ADV
crl-15329	106	20	desire	desire	VERB
crl-15329	106	21	to	to	PART
crl-15329	106	22	increase	increase	VERB
crl-15329	106	23	their	their	PRON
crl-15329	106	24	level	level	NOUN
crl-15329	106	25	of	of	ADP
crl-15329	106	26	customer	customer	NOUN
crl-15329	106	27	service	service	NOUN
crl-15329	106	28	.	.	PUNCT
crl-15329	107	1	one	one	NUM
crl-15329	107	2	of	of	ADP
crl-15329	107	3	the	the	DET
crl-15329	107	4	ways	way	NOUN
crl-15329	107	5	staff	staff	NOUN
crl-15329	107	6	wanted	want	VERB
crl-15329	107	7	to	to	PART
crl-15329	107	8	improve	improve	VERB
crl-15329	107	9	customer	customer	NOUN
crl-15329	107	10	service	service	NOUN
crl-15329	107	11	was	be	AUX
crl-15329	107	12	to	to	PART
crl-15329	107	13	respond	respond	VERB
crl-15329	107	14	more	more	ADV
crl-15329	107	15	quickly	quickly	ADV
crl-15329	107	16	to	to	ADP
crl-15329	107	17	customer	customer	NOUN
crl-15329	107	18	needs	need	NOUN
crl-15329	107	19	.	.	PUNCT
crl-15329	108	1	in	in	ADP
crl-15329	108	2	addition	addition	NOUN
crl-15329	108	3	,	,	PUNCT
crl-15329	108	4	there	there	PRON
crl-15329	108	5	is	be	VERB
crl-15329	108	6	interest	interest	NOUN
crl-15329	108	7	in	in	ADP
crl-15329	108	8	us­	us­	PROPN
crl-15329	108	9	ing	ing	NOUN
crl-15329	108	10	a	a	DET
crl-15329	108	11	systems	system	NOUN
crl-15329	108	12	approach	approach	NOUN
crl-15329	108	13	(	(	PUNCT
crl-15329	108	14	regarding	regard	VERB
crl-15329	108	15	the	the	DET
crl-15329	108	16	or­	or­	PROPN
crl-15329	108	17	ganization	ganization	NOUN
crl-15329	108	18	as	as	ADP
crl-15329	108	19	a	a	DET
crl-15329	108	20	total	total	ADJ
crl-15329	108	21	system	system	NOUN
crl-15329	108	22	,	,	PUNCT
crl-15329	108	23	interdepen­	interdepen­	PROPN
crl-15329	108	24	dent	dent	ADJ
crl-15329	108	25	and	and	CCONJ
crl-15329	108	26	interrelated	interrelated	ADJ
crl-15329	108	27	)	)	PUNCT
crl-15329	108	28	to	to	PART
crl-15329	108	29	focus	focus	VERB
crl-15329	108	30	on	on	ADP
crl-15329	108	31	customer	customer	NOUN
crl-15329	108	32	service	service	NOUN
crl-15329	108	33	,	,	PUNCT
crl-15329	108	34	and	and	CCONJ
crl-15329	108	35	in	in	ADP
crl-15329	108	36	order	order	NOUN
crl-15329	108	37	to	to	AUX
crl-15329	108	38	accom­	accom­	NOUN
crl-15329	108	39	plish	plish	VERB
crl-15329	108	40	these	these	DET
crl-15329	108	41	tasks	task	NOUN
crl-15329	108	42	,	,	PUNCT
crl-15329	108	43	there	there	PRON
crl-15329	108	44	is	be	VERB
crl-15329	108	45	a	a	DET
crl-15329	108	46	need	need	NOUN
crl-15329	108	47	for	for	ADP
crl-15329	108	48	train­	train­	ADP
crl-15329	108	49	the	the	DET
crl-15329	108	50	impact	impact	NOUN
crl-15329	108	51	of	of	ADP
crl-15329	108	52	change	change	NOUN
crl-15329	108	53	from	from	ADP
crl-15329	108	54	hierarchy	hierarchy	NOUN
crl-15329	108	55	to	to	ADP
crl-15329	108	56	teams	team	NOUN
crl-15329	108	57	577	577	NUM
crl-15329	108	58	ing	ing	NOUN
crl-15329	108	59	.	.	PUNCT
crl-15329	109	1	these	these	DET
crl-15329	109	2	concerns	concern	NOUN
crl-15329	109	3	were	be	AUX
crl-15329	109	4	voiced	voice	VERB
crl-15329	109	5	in	in	ADP
crl-15329	109	6	many	many	ADJ
crl-15329	109	7	ways	way	NOUN
crl-15329	109	8	,	,	PUNCT
crl-15329	109	9	from	from	ADP
crl-15329	109	10	the	the	DET
crl-15329	109	11	general	general	ADJ
crl-15329	109	12	statement	statement	NOUN
crl-15329	109	13	“	"	PUNCT
crl-15329	109	14	im­	im­	NOUN
crl-15329	109	15	proving	prove	VERB
crl-15329	109	16	customer	customer	NOUN
crl-15329	109	17	service	service	NOUN
crl-15329	109	18	,	,	PUNCT
crl-15329	109	19	”	"	PUNCT
crl-15329	109	20	and	and	CCONJ
crl-15329	109	21	“	"	PUNCT
crl-15329	109	22	position­	position­	NOUN
crl-15329	109	23	ing	e	VERB
crl-15329	109	24	the	the	DET
crl-15329	109	25	library	library	NOUN
crl-15329	109	26	to	to	PART
crl-15329	109	27	become	become	VERB
crl-15329	109	28	more	more	ADJ
crl-15329	109	29	customer	customer	NOUN
crl-15329	109	30	focused	focus	VERB
crl-15329	109	31	”	"	PUNCT
crl-15329	109	32	to	to	ADP
crl-15329	109	33	more	more	ADV
crl-15329	109	34	specific	specific	ADJ
crl-15329	109	35	changes	change	NOUN
crl-15329	109	36	that	that	PRON
crl-15329	109	37	had	have	VERB
crl-15329	109	38	to	to	PART
crl-15329	109	39	do	do	VERB
crl-15329	109	40	with	with	ADP
crl-15329	109	41	the	the	DET
crl-15329	109	42	structure	structure	NOUN
crl-15329	109	43	of	of	ADP
crl-15329	109	44	the	the	DET
crl-15329	109	45	library	library	NOUN
crl-15329	109	46	.	.	PUNCT
crl-15329	110	1	these	these	DET
crl-15329	110	2	responses	response	NOUN
crl-15329	110	3	included	include	VERB
crl-15329	110	4	“	"	PUNCT
crl-15329	110	5	become	become	VERB
crl-15329	110	6	more	more	ADJ
crl-15329	110	7	‘	'	PUNCT
crl-15329	110	8	customer	customer	NOUN
crl-15329	110	9	oriented	orient	VERB
crl-15329	110	10	’	'	PUNCT
crl-15329	110	11	as	as	SCONJ
crl-15329	110	12	opposed	oppose	VERB
crl-15329	110	13	to	to	ADP
crl-15329	110	14	collec­	collec­	PROPN
crl-15329	110	15	tion	tion	NOUN
crl-15329	110	16	oriented	orient	VERB
crl-15329	110	17	”	"	PUNCT
crl-15329	110	18	and	and	CCONJ
crl-15329	110	19	“	"	PUNCT
crl-15329	110	20	make	make	VERB
crl-15329	110	21	the	the	DET
crl-15329	110	22	services	service	NOUN
crl-15329	110	23	that	that	PRON
crl-15329	110	24	we	we	PRON
crl-15329	110	25	provide	provide	VERB
crl-15329	110	26	in	in	ADP
crl-15329	110	27	the	the	DET
crl-15329	110	28	library	library	NOUN
crl-15329	110	29	more	more	ADV
crl-15329	110	30	oriented	orient	VERB
crl-15329	110	31	toward	toward	ADP
crl-15329	110	32	customer	customer	NOUN
crl-15329	110	33	needs	need	NOUN
crl-15329	110	34	,	,	PUNCT
crl-15329	110	35	less	less	ADV
crl-15329	110	36	oriented	orient	VERB
crl-15329	110	37	to­	to­	NOUN
crl-15329	110	38	ward	ward	NOUN
crl-15329	110	39	internal	internal	ADJ
crl-15329	110	40	convenience	convenience	NOUN
crl-15329	110	41	/	/	SYM
crl-15329	110	42	traditions	tradition	NOUN
crl-15329	110	43	.	.	PUNCT
crl-15329	110	44	”	"	PUNCT
crl-15329	111	1	there	there	PRON
crl-15329	111	2	also	also	ADV
crl-15329	111	3	were	be	AUX
crl-15329	111	4	expected	expect	VERB
crl-15329	111	5	results	result	NOUN
crl-15329	111	6	that	that	PRON
crl-15329	111	7	re­	re­	PROPN
crl-15329	111	8	lated	late	VERB
crl-15329	111	9	directly	directly	ADV
crl-15329	111	10	to	to	ADP
crl-15329	111	11	how	how	SCONJ
crl-15329	111	12	staff	staff	NOUN
crl-15329	111	13	might	might	AUX
crl-15329	111	14	accom­	accom­	PROPN
crl-15329	111	15	plish	plish	VERB
crl-15329	111	16	the	the	DET
crl-15329	111	17	results	result	NOUN
crl-15329	111	18	they	they	PRON
crl-15329	111	19	intended	intend	VERB
crl-15329	111	20	,	,	PUNCT
crl-15329	111	21	such	such	ADJ
crl-15329	111	22	as	as	ADP
crl-15329	111	23	“	"	PUNCT
crl-15329	111	24	help	help	NOUN
crl-15329	111	25	develop	develop	VERB
crl-15329	111	26	skills	skill	NOUN
crl-15329	111	27	to	to	PART
crl-15329	111	28	respond	respond	VERB
crl-15329	111	29	to	to	ADP
crl-15329	111	30	cus­	cus­	VERB
crl-15329	111	31	tomer	tomer	NOUN
crl-15329	111	32	needs	need	NOUN
crl-15329	111	33	”	"	PUNCT
crl-15329	111	34	and	and	CCONJ
crl-15329	111	35	“	"	PUNCT
crl-15329	111	36	share	share	VERB
crl-15329	111	37	in	in	ADP
crl-15329	111	38	decision	decision	NOUN
crl-15329	111	39	mak­	mak­	NOUN
crl-15329	111	40	ing	ing	NOUN
crl-15329	111	41	,	,	PUNCT
crl-15329	111	42	respond	respond	VERB
crl-15329	111	43	to	to	ADP
crl-15329	111	44	change	change	VERB
crl-15329	111	45	,	,	PUNCT
crl-15329	111	46	become	become	VERB
crl-15329	111	47	involved	involved	ADJ
crl-15329	111	48	in	in	ADP
crl-15329	111	49	strategic	strategic	ADJ
crl-15329	111	50	planning	planning	NOUN
crl-15329	111	51	,	,	PUNCT
crl-15329	111	52	and	and	CCONJ
crl-15329	111	53	save	save	VERB
crl-15329	111	54	time	time	NOUN
crl-15329	111	55	and	and	CCONJ
crl-15329	111	56	money	money	NOUN
crl-15329	111	57	.	.	PUNCT
crl-15329	111	58	”	"	PUNCT
crl-15329	112	1	empowerment	empowerment	NOUN
crl-15329	112	2	another	another	DET
crl-15329	112	3	result	result	NOUN
crl-15329	112	4	the	the	DET
crl-15329	112	5	respondents	respondent	NOUN
crl-15329	112	6	wished	wish	VERB
crl-15329	112	7	to	to	PART
crl-15329	112	8	achieve	achieve	VERB
crl-15329	112	9	was	be	AUX
crl-15329	112	10	empowerment	empowerment	ADJ
crl-15329	112	11	.	.	PUNCT
crl-15329	113	1	all	all	DET
crl-15329	113	2	other	other	ADJ
crl-15329	113	3	“	"	PUNCT
crl-15329	113	4	wishes	wish	NOUN
crl-15329	113	5	”	"	PUNCT
crl-15329	113	6	included	include	VERB
crl-15329	113	7	equal	equal	ADJ
crl-15329	113	8	status	status	NOUN
crl-15329	113	9	;	;	PUNCT
crl-15329	113	10	for	for	ADP
crl-15329	113	11	ex­	ex­	NOUN
crl-15329	113	12	ample	ample	ADJ
crl-15329	113	13	,	,	PUNCT
crl-15329	113	14	“	"	PUNCT
crl-15329	113	15	address	address	VERB
crl-15329	113	16	future	future	ADJ
crl-15329	113	17	needs	need	NOUN
crl-15329	113	18	,	,	PUNCT
crl-15329	113	19	work	work	VERB
crl-15329	113	20	on	on	ADP
crl-15329	113	21	strategic	strategic	ADJ
crl-15329	113	22	planning	planning	NOUN
crl-15329	113	23	,	,	PUNCT
crl-15329	113	24	accept	accept	VERB
crl-15329	113	25	new	new	ADJ
crl-15329	113	26	challenges	challenge	NOUN
crl-15329	113	27	,	,	PUNCT
crl-15329	113	28	include	include	VERB
crl-15329	113	29	more	more	ADJ
crl-15329	113	30	persons	person	NOUN
crl-15329	113	31	in	in	ADP
crl-15329	113	32	the	the	DET
crl-15329	113	33	decisionmaking	decisionmaking	ADJ
crl-15329	113	34	process	process	NOUN
crl-15329	113	35	,	,	PUNCT
crl-15329	113	36	develop	develop	VERB
crl-15329	113	37	new	new	ADJ
crl-15329	113	38	skills	skill	NOUN
crl-15329	113	39	,	,	PUNCT
crl-15329	113	40	”	"	PUNCT
crl-15329	113	41	and	and	CCONJ
crl-15329	113	42	the	the	DET
crl-15329	113	43	specific	specific	ADJ
crl-15329	113	44	result	result	NOUN
crl-15329	113	45	of	of	ADP
crl-15329	113	46	“	"	PUNCT
crl-15329	113	47	shelving	shelve	VERB
crl-15329	113	48	books	book	NOUN
crl-15329	113	49	more	more	ADV
crl-15329	113	50	efficiently	efficiently	ADV
crl-15329	113	51	.	.	PUNCT
crl-15329	113	52	”	"	PUNCT
crl-15329	114	1	it	it	PRON
crl-15329	114	2	is	be	AUX
crl-15329	114	3	clear	clear	ADJ
crl-15329	114	4	from	from	ADP
crl-15329	114	5	the	the	DET
crl-15329	114	6	survey	survey	NOUN
crl-15329	114	7	that	that	SCONJ
crl-15329	114	8	by	by	ADP
crl-15329	114	9	em­	em­	PROPN
crl-15329	114	10	powerment	powerment	NOUN
crl-15329	114	11	,	,	PUNCT
crl-15329	114	12	staff	staff	NOUN
crl-15329	114	13	meant	mean	VERB
crl-15329	114	14	that	that	SCONJ
crl-15329	114	15	they	they	PRON
crl-15329	114	16	would	would	AUX
crl-15329	114	17	like	like	VERB
crl-15329	114	18	to	to	PART
crl-15329	114	19	become	become	VERB
crl-15329	114	20	more	more	ADV
crl-15329	114	21	involved	involved	ADJ
crl-15329	114	22	in	in	ADP
crl-15329	114	23	the	the	DET
crl-15329	114	24	deci­	deci­	ADJ
crl-15329	114	25	sion	sion	NOUN
crl-15329	114	26	-	-	PUNCT
crl-15329	114	27	making	make	VERB
crl-15329	114	28	process	process	NOUN
crl-15329	114	29	.	.	PUNCT
crl-15329	115	1	they	they	PRON
crl-15329	115	2	either	either	CCONJ
crl-15329	115	3	had	have	AUX
crl-15329	115	4	not	not	PART
crl-15329	115	5	been	be	AUX
crl-15329	115	6	pleased	pleased	ADJ
crl-15329	115	7	with	with	ADP
crl-15329	115	8	some	some	PRON
crl-15329	115	9	of	of	ADP
crl-15329	115	10	their	their	PRON
crl-15329	115	11	decisions	decision	NOUN
crl-15329	115	12	or	or	CCONJ
crl-15329	115	13	were	be	AUX
crl-15329	115	14	not	not	PART
crl-15329	115	15	pleased	pleased	ADJ
crl-15329	115	16	with	with	ADP
crl-15329	115	17	the	the	DET
crl-15329	115	18	process	process	NOUN
crl-15329	115	19	by	by	ADP
crl-15329	115	20	which	which	PRON
crl-15329	115	21	they	they	PRON
crl-15329	115	22	arrived	arrive	VERB
crl-15329	115	23	at	at	ADP
crl-15329	115	24	decisions	decision	NOUN
crl-15329	115	25	because	because	SCONJ
crl-15329	115	26	they	they	PRON
crl-15329	115	27	reported	report	VERB
crl-15329	115	28	wanting	want	VERB
crl-15329	115	29	to	to	PART
crl-15329	115	30	make	make	VERB
crl-15329	115	31	better	well	ADJ
crl-15329	115	32	de­	de­	VERB
crl-15329	115	33	cisions	cision	NOUN
crl-15329	115	34	.	.	PUNCT
crl-15329	116	1	the	the	DET
crl-15329	116	2	means	mean	NOUN
crl-15329	116	3	by	by	ADP
crl-15329	116	4	which	which	PRON
crl-15329	116	5	they	they	PRON
crl-15329	116	6	wanted	want	VERB
crl-15329	116	7	to	to	PART
crl-15329	116	8	gain	gain	VERB
crl-15329	116	9	decision	decision	NOUN
crl-15329	116	10	-	-	PUNCT
crl-15329	116	11	making	make	VERB
crl-15329	116	12	power	power	NOUN
crl-15329	116	13	was	be	AUX
crl-15329	116	14	to	to	PART
crl-15329	116	15	flatten	flatten	VERB
crl-15329	116	16	the	the	DET
crl-15329	116	17	organization	organization	NOUN
crl-15329	116	18	and	and	CCONJ
crl-15329	116	19	have	have	VERB
crl-15329	116	20	full	full	ADJ
crl-15329	116	21	par­	par­	NOUN
crl-15329	116	22	ticipation	ticipation	NOUN
crl-15329	116	23	,	,	PUNCT
crl-15329	116	24	again	again	ADV
crl-15329	116	25	an	an	DET
crl-15329	116	26	implication	implication	NOUN
crl-15329	116	27	that	that	SCONJ
crl-15329	116	28	systemwide	systemwide	ADJ
crl-15329	116	29	participation	participation	NOUN
crl-15329	116	30	was	be	AUX
crl-15329	116	31	needed	need	VERB
crl-15329	116	32	.	.	PUNCT
crl-15329	117	1	the	the	DET
crl-15329	117	2	learning	learn	VERB
crl-15329	117	3	organization	organization	NOUN
crl-15329	117	4	based	base	VERB
crl-15329	117	5	on	on	ADP
crl-15329	117	6	the	the	DET
crl-15329	117	7	problem	problem	NOUN
crl-15329	117	8	-	-	PUNCT
crl-15329	117	9	solving	solve	VERB
crl-15329	117	10	nature	nature	NOUN
crl-15329	117	11	of	of	ADP
crl-15329	117	12	the	the	DET
crl-15329	117	13	learning	learning	NOUN
crl-15329	117	14	organization	organization	NOUN
crl-15329	117	15	,	,	PUNCT
crl-15329	117	16	the	the	DET
crl-15329	117	17	respon­	respon­	NOUN
crl-15329	117	18	dents	dent	NOUN
crl-15329	117	19	reflected	reflect	VERB
crl-15329	117	20	the	the	DET
crl-15329	117	21	need	need	NOUN
crl-15329	117	22	for	for	ADP
crl-15329	117	23	a	a	DET
crl-15329	117	24	team	team	NOUN
crl-15329	117	25	-	-	PUNCT
crl-15329	117	26	based	base	VERB
crl-15329	117	27	work	work	NOUN
crl-15329	117	28	environment	environment	NOUN
crl-15329	117	29	that	that	PRON
crl-15329	117	30	would	would	AUX
crl-15329	117	31	produce	produce	VERB
crl-15329	117	32	better	well	ADJ
crl-15329	117	33	decisions	decision	NOUN
crl-15329	117	34	and	and	CCONJ
crl-15329	117	35	use	use	VERB
crl-15329	117	36	this	this	DET
crl-15329	117	37	approach	approach	NOUN
crl-15329	117	38	as	as	ADP
crl-15329	117	39	a	a	DET
crl-15329	117	40	means	mean	NOUN
crl-15329	117	41	to	to	PART
crl-15329	117	42	improve	improve	VERB
crl-15329	117	43	processes	process	NOUN
crl-15329	117	44	(	(	PUNCT
crl-15329	117	45	for	for	ADP
crl-15329	117	46	in­	in­	NOUN
crl-15329	117	47	stance	stance	NOUN
crl-15329	117	48	,	,	PUNCT
crl-15329	117	49	shelving	shelve	VERB
crl-15329	117	50	books	book	NOUN
crl-15329	117	51	for	for	ADP
crl-15329	117	52	the	the	DET
crl-15329	117	53	same	same	ADJ
crl-15329	117	54	or	or	CCONJ
crl-15329	117	55	less	less	ADJ
crl-15329	117	56	money	money	NOUN
crl-15329	117	57	)	)	PUNCT
crl-15329	117	58	.	.	PUNCT
crl-15329	118	1	moreover	moreover	ADV
crl-15329	118	2	,	,	PUNCT
crl-15329	118	3	the	the	DET
crl-15329	118	4	data	datum	NOUN
crl-15329	118	5	indicate	indicate	VERB
crl-15329	118	6	that	that	SCONJ
crl-15329	118	7	staff	staff	NOUN
crl-15329	118	8	members	member	NOUN
crl-15329	118	9	intend	intend	VERB
crl-15329	118	10	to	to	PART
crl-15329	118	11	continue	continue	VERB
crl-15329	118	12	this	this	DET
crl-15329	118	13	process	process	NOUN
crl-15329	118	14	into	into	ADP
crl-15329	118	15	the	the	DET
crl-15329	118	16	future	future	NOUN
crl-15329	118	17	,	,	PUNCT
crl-15329	118	18	as	as	ADV
crl-15329	118	19	well	well	ADV
crl-15329	118	20	as	as	ADP
crl-15329	118	21	to	to	PART
crl-15329	118	22	plan	plan	VERB
crl-15329	118	23	their	their	PRON
crl-15329	118	24	future	future	NOUN
crl-15329	118	25	.	.	PUNCT
crl-15329	119	1	perceived	perceive	VERB
crl-15329	119	2	actual	actual	ADJ
crl-15329	119	3	results	result	NOUN
crl-15329	119	4	was	be	AUX
crl-15329	119	5	the	the	DET
crl-15329	119	6	major	major	ADJ
crl-15329	119	7	result	result	NOUN
crl-15329	119	8	expected	expect	VERB
crl-15329	119	9	by	by	ADP
crl-15329	119	10	the	the	DET
crl-15329	119	11	re­	re­	PROPN
crl-15329	119	12	spondents	spondent	NOUN
crl-15329	119	13	realized	realize	VERB
crl-15329	119	14	;	;	PUNCT
crl-15329	119	15	that	that	PRON
crl-15329	119	16	is	be	AUX
crl-15329	119	17	,	,	PUNCT
crl-15329	119	18	was	be	AUX
crl-15329	119	19	customer	customer	NOUN
crl-15329	119	20	service	service	NOUN
crl-15329	119	21	improved	improve	VERB
crl-15329	119	22	?	?	PUNCT
crl-15329	120	1	fifty	fifty	NUM
crl-15329	120	2	percent	percent	NOUN
crl-15329	120	3	of	of	ADP
crl-15329	120	4	the	the	DET
crl-15329	120	5	responses	response	NOUN
crl-15329	120	6	referred	refer	VERB
crl-15329	120	7	to	to	ADP
crl-15329	120	8	an	an	DET
crl-15329	120	9	improvement	improvement	NOUN
crl-15329	120	10	in	in	ADP
crl-15329	120	11	customer	customer	NOUN
crl-15329	120	12	services	service	NOUN
crl-15329	120	13	and	and	CCONJ
crl-15329	120	14	also	also	ADV
crl-15329	120	15	gave	give	VERB
crl-15329	120	16	some	some	DET
crl-15329	120	17	indication	indication	NOUN
crl-15329	120	18	of	of	ADP
crl-15329	120	19	the	the	DET
crl-15329	120	20	processes	process	NOUN
crl-15329	120	21	by	by	ADP
crl-15329	120	22	which	which	PRON
crl-15329	120	23	cus­	cus­	NOUN
crl-15329	120	24	tomer	tomer	NOUN
crl-15329	120	25	satisfaction	satisfaction	NOUN
crl-15329	120	26	might	might	AUX
crl-15329	120	27	be	be	AUX
crl-15329	120	28	gained	gain	VERB
crl-15329	120	29	,	,	PUNCT
crl-15329	120	30	as	as	SCONJ
crl-15329	120	31	reported	report	VERB
crl-15329	120	32	by	by	ADP
crl-15329	120	33	one	one	NUM
crl-15329	120	34	of	of	ADP
crl-15329	120	35	the	the	DET
crl-15329	120	36	respondents	respondent	NOUN
crl-15329	120	37	:	:	PUNCT
crl-15329	120	38	use	use	NOUN
crl-15329	120	39	of	of	ADP
crl-15329	120	40	the	the	DET
crl-15329	120	41	in	in	ADP
crl-15329	120	42	-	-	PUNCT
crl-15329	120	43	depth	depth	NOUN
crl-15329	120	44	data	datum	NOUN
crl-15329	120	45	studies	study	NOUN
crl-15329	120	46	by	by	ADP
crl-15329	120	47	cross	cross	ADJ
crl-15329	120	48	-	-	ADJ
crl-15329	120	49	functional	functional	ADJ
crl-15329	120	50	teams	team	NOUN
crl-15329	120	51	have	have	AUX
crl-15329	120	52	re­	re­	AUX
crl-15329	120	53	sulted	sulte	VERB
crl-15329	120	54	in	in	ADP
crl-15329	120	55	more	more	ADV
crl-15329	120	56	efficient	efficient	ADJ
crl-15329	120	57	ways	way	NOUN
crl-15329	120	58	of	of	ADP
crl-15329	120	59	pro­	pro­	NOUN
crl-15329	120	60	viding	vide	VERB
crl-15329	120	61	services	service	NOUN
crl-15329	120	62	to	to	ADP
crl-15329	120	63	our	our	PRON
crl-15329	120	64	customers	customer	NOUN
crl-15329	120	65	.	.	PUNCT
crl-15329	121	1	others	other	NOUN
crl-15329	121	2	gave	give	VERB
crl-15329	121	3	evidence	evidence	NOUN
crl-15329	121	4	that	that	SCONJ
crl-15329	121	5	substanti­	substanti­	PROPN
crl-15329	121	6	ated	ate	VERB
crl-15329	121	7	these	these	DET
crl-15329	121	8	results	result	NOUN
crl-15329	121	9	,	,	PUNCT
crl-15329	121	10	including	include	VERB
crl-15329	121	11	one	one	NUM
crl-15329	121	12	respon­	respon­	NOUN
crl-15329	121	13	dent	dent	NOUN
crl-15329	121	14	who	who	PRON
crl-15329	121	15	stated	state	VERB
crl-15329	121	16	that	that	SCONJ
crl-15329	121	17	by	by	ADP
crl-15329	121	18	“	"	PUNCT
crl-15329	121	19	responding	respond	VERB
crl-15329	121	20	and	and	CCONJ
crl-15329	121	21	cooperating	cooperate	VERB
crl-15329	121	22	better	well	ADV
crl-15329	121	23	with	with	ADP
crl-15329	121	24	our	our	PRON
crl-15329	121	25	customers	customer	NOUN
crl-15329	121	26	,	,	PUNCT
crl-15329	121	27	[	[	X
crl-15329	121	28	we	we	PRON
crl-15329	121	29	are	be	AUX
crl-15329	121	30	]	]	PUNCT
crl-15329	121	31	questioning	question	VERB
crl-15329	121	32	long	long	ADV
crl-15329	121	33	-	-	PUNCT
crl-15329	121	34	held	hold	VERB
crl-15329	121	35	obsolete	obsolete	ADJ
crl-15329	121	36	beliefs	belief	NOUN
crl-15329	121	37	and	and	CCONJ
crl-15329	121	38	practices	practice	NOUN
crl-15329	121	39	.	.	PUNCT
crl-15329	121	40	”	"	PUNCT
crl-15329	122	1	furthermore	furthermore	ADV
crl-15329	122	2	,	,	PUNCT
crl-15329	122	3	there	there	PRON
crl-15329	122	4	were	be	VERB
crl-15329	122	5	indications	indication	NOUN
crl-15329	122	6	that	that	SCONJ
crl-15329	122	7	the	the	DET
crl-15329	122	8	staff	staff	NOUN
crl-15329	122	9	perceived	perceive	VERB
crl-15329	122	10	the	the	DET
crl-15329	122	11	changes	change	NOUN
crl-15329	122	12	as	as	ADP
crl-15329	122	13	an	an	DET
crl-15329	122	14	ongoing	ongoing	ADJ
crl-15329	122	15	process	process	NOUN
crl-15329	122	16	:	:	PUNCT
crl-15329	122	17	“	"	PUNCT
crl-15329	122	18	we	we	PRON
crl-15329	122	19	are	be	AUX
crl-15329	122	20	more	more	ADJ
crl-15329	122	21	customer	customer	NOUN
crl-15329	122	22	focused	focus	VERB
crl-15329	122	23	and	and	CCONJ
crl-15329	122	24	continu­	continu­	ADJ
crl-15329	122	25	ally	ally	NOUN
crl-15329	122	26	assessing	assess	VERB
crl-15329	122	27	our	our	PRON
crl-15329	122	28	customer	customer	NOUN
crl-15329	122	29	needs	need	NOUN
crl-15329	122	30	.	.	PUNCT
crl-15329	122	31	”	"	PUNCT
crl-15329	123	1	one	one	NUM
crl-15329	123	2	aspect	aspect	NOUN
crl-15329	123	3	of	of	ADP
crl-15329	123	4	customer	customer	NOUN
crl-15329	123	5	results	result	NOUN
crl-15329	123	6	may	may	AUX
crl-15329	123	7	well	well	ADV
crl-15329	123	8	exceed	exceed	VERB
crl-15329	123	9	the	the	DET
crl-15329	123	10	above	above	ADV
crl-15329	123	11	-	-	PUNCT
crl-15329	123	12	mentioned	mention	VERB
crl-15329	123	13	expe­	expe­	NOUN
crl-15329	123	14	rience	rience	NOUN
crl-15329	123	15	.	.	PUNCT
crl-15329	124	1	the	the	DET
crl-15329	124	2	book	book	NOUN
crl-15329	124	3	-	-	PUNCT
crl-15329	124	4	shelving	shelve	VERB
crl-15329	124	5	team	team	NOUN
crl-15329	124	6	achieved	achieve	VERB
crl-15329	124	7	excellent	excellent	ADJ
crl-15329	124	8	results	result	NOUN
crl-15329	124	9	.	.	PUNCT
crl-15329	125	1	they	they	PRON
crl-15329	125	2	saved	save	VERB
crl-15329	125	3	thousands	thousand	NOUN
crl-15329	125	4	of	of	ADP
crl-15329	125	5	dollars	dollar	NOUN
crl-15329	125	6	and	and	CCONJ
crl-15329	125	7	were	be	AUX
crl-15329	125	8	able	able	ADJ
crl-15329	125	9	to	to	PART
crl-15329	125	10	improve	improve	VERB
crl-15329	125	11	greatly	greatly	ADV
crl-15329	125	12	their	their	PRON
crl-15329	125	13	rate	rate	NOUN
crl-15329	125	14	of	of	ADP
crl-15329	125	15	reshelving	reshelve	VERB
crl-15329	125	16	books	book	NOUN
crl-15329	125	17	.	.	PUNCT
crl-15329	126	1	their	their	PRON
crl-15329	126	2	tremendous	tremendous	ADJ
crl-15329	126	3	success	success	NOUN
crl-15329	126	4	was	be	AUX
crl-15329	126	5	achieved	achieve	VERB
crl-15329	126	6	by	by	ADP
crl-15329	126	7	examining	examine	VERB
crl-15329	126	8	the	the	DET
crl-15329	126	9	process	process	NOUN
crl-15329	126	10	by	by	ADP
crl-15329	126	11	which	which	PRON
crl-15329	126	12	books	book	NOUN
crl-15329	126	13	are	be	AUX
crl-15329	126	14	reshelved	reshelve	VERB
crl-15329	126	15	,	,	PUNCT
crl-15329	126	16	which	which	PRON
crl-15329	126	17	revealed	reveal	VERB
crl-15329	126	18	sev­	sev­	PROPN
crl-15329	126	19	eral	eral	ADJ
crl-15329	126	20	redundant	redundant	ADJ
crl-15329	126	21	steps	step	NOUN
crl-15329	126	22	.	.	PUNCT
crl-15329	127	1	a	a	DET
crl-15329	127	2	significant	significant	ADJ
crl-15329	127	3	portion	portion	NOUN
crl-15329	127	4	of	of	ADP
crl-15329	127	5	the	the	DET
crl-15329	127	6	data	datum	NOUN
crl-15329	127	7	re­	re­	AUX
crl-15329	127	8	garding	garde	VERB
crl-15329	127	9	the	the	DET
crl-15329	127	10	actual	actual	ADJ
crl-15329	127	11	results	result	NOUN
crl-15329	127	12	that	that	PRON
crl-15329	127	13	were	be	AUX
crl-15329	127	14	at­	at­	NOUN
crl-15329	127	15	tained	taine	VERB
crl-15329	127	16	centered	center	VERB
crl-15329	127	17	on	on	ADP
crl-15329	127	18	the	the	DET
crl-15329	127	19	“	"	PUNCT
crl-15329	127	20	change	change	NOUN
crl-15329	127	21	process	process	NOUN
crl-15329	127	22	.	.	PUNCT
crl-15329	127	23	”	"	PUNCT
crl-15329	128	1	this	this	PRON
crl-15329	128	2	is	be	AUX
crl-15329	128	3	one	one	NUM
crl-15329	128	4	of	of	ADP
crl-15329	128	5	the	the	DET
crl-15329	128	6	significant	significant	ADJ
crl-15329	128	7	findings	finding	NOUN
crl-15329	128	8	of	of	ADP
crl-15329	128	9	this	this	DET
crl-15329	128	10	study	study	NOUN
crl-15329	128	11	—	—	PUNCT
crl-15329	128	12	that	that	PRON
crl-15329	128	13	change	change	VERB
crl-15329	128	14	itself	itself	PRON
crl-15329	128	15	,	,	PUNCT
crl-15329	128	16	or	or	CCONJ
crl-15329	128	17	the	the	DET
crl-15329	128	18	management	management	NOUN
crl-15329	128	19	of	of	ADP
crl-15329	128	20	change	change	NOUN
crl-15329	128	21	,	,	PUNCT
crl-15329	128	22	is	be	AUX
crl-15329	128	23	a	a	DET
crl-15329	128	24	central	central	ADJ
crl-15329	128	25	con­	con­	NOUN
crl-15329	128	26	cern	cern	NOUN
crl-15329	128	27	in	in	ADP
crl-15329	128	28	the	the	DET
crl-15329	128	29	change	change	NOUN
crl-15329	128	30	from	from	ADP
crl-15329	128	31	hierarchy	hierarchy	NOUN
crl-15329	128	32	to	to	ADP
crl-15329	128	33	teams	team	NOUN
crl-15329	128	34	.	.	PUNCT
crl-15329	129	1	what	what	PRON
crl-15329	129	2	was	be	AUX
crl-15329	129	3	significant	significant	ADJ
crl-15329	129	4	about	about	ADP
crl-15329	129	5	these	these	DET
crl-15329	129	6	changes	change	NOUN
crl-15329	129	7	?	?	PUNCT
crl-15329	130	1	the	the	DET
crl-15329	130	2	survey	survey	NOUN
crl-15329	130	3	reflects	reflect	VERB
crl-15329	130	4	that	that	SCONJ
crl-15329	130	5	change	change	NOUN
crl-15329	130	6	was	be	AUX
crl-15329	130	7	sometimes	sometimes	ADV
crl-15329	130	8	difficult	difficult	ADJ
crl-15329	130	9	and	and	CCONJ
crl-15329	130	10	in	in	ADP
crl-15329	130	11	some	some	DET
crl-15329	130	12	cases	case	NOUN
crl-15329	130	13	remained	remain	VERB
crl-15329	130	14	difficult	difficult	ADJ
crl-15329	130	15	.	.	PUNCT
crl-15329	131	1	yet	yet	ADV
crl-15329	131	2	,	,	PUNCT
crl-15329	131	3	the	the	DET
crl-15329	131	4	change	change	NOUN
crl-15329	131	5	578	578	NUM
crl-15329	131	6	college	college	PROPN
crl-15329	131	7	&	&	CCONJ
crl-15329	131	8	research	research	PROPN
crl-15329	131	9	libraries	library	NOUN
crl-15329	131	10	november	november	PROPN
crl-15329	131	11	1999	1999	NUM
crl-15329	131	12	was	be	AUX
crl-15329	131	13	a	a	DET
crl-15329	131	14	worthwhile	worthwhile	ADJ
crl-15329	131	15	process	process	NOUN
crl-15329	131	16	given	give	VERB
crl-15329	131	17	the	the	DET
crl-15329	131	18	posi­	posi­	PROPN
crl-15329	131	19	tive	tive	NOUN
crl-15329	131	20	attributes	attribute	VERB
crl-15329	131	21	to	to	ADP
crl-15329	131	22	the	the	DET
crl-15329	131	23	improvement	improvement	NOUN
crl-15329	131	24	in	in	ADP
crl-15329	131	25	cus­	cus­	NOUN
crl-15329	131	26	tomer	tomer	NOUN
crl-15329	131	27	services	service	NOUN
crl-15329	131	28	.	.	PUNCT
crl-15329	132	1	some	some	PRON
crl-15329	132	2	of	of	ADP
crl-15329	132	3	the	the	DET
crl-15329	132	4	difficulties	difficulty	NOUN
crl-15329	132	5	of	of	ADP
crl-15329	132	6	change	change	NOUN
crl-15329	132	7	as	as	SCONJ
crl-15329	132	8	reported	report	VERB
crl-15329	132	9	by	by	ADP
crl-15329	132	10	one	one	NUM
crl-15329	132	11	respondent	respondent	NOUN
crl-15329	132	12	indicated	indicate	VERB
crl-15329	132	13	that	that	SCONJ
crl-15329	132	14	some	some	DET
crl-15329	132	15	staff	staff	NOUN
crl-15329	132	16	were	be	AUX
crl-15329	132	17	not	not	PART
crl-15329	132	18	“	"	PUNCT
crl-15329	132	19	change	change	VERB
crl-15329	132	20	ready	ready	ADJ
crl-15329	132	21	,	,	PUNCT
crl-15329	132	22	”	"	PUNCT
crl-15329	132	23	an	an	DET
crl-15329	132	24	observation	observation	NOUN
crl-15329	132	25	con­	con­	NOUN
crl-15329	132	26	firmed	firm	VERB
crl-15329	132	27	by	by	ADP
crl-15329	132	28	another	another	DET
crl-15329	132	29	respondent	respondent	NOUN
crl-15329	132	30	:	:	PUNCT
crl-15329	132	31	at	at	ADP
crl-15329	132	32	first	first	ADJ
crl-15329	132	33	,	,	PUNCT
crl-15329	132	34	staff	staff	NOUN
crl-15329	132	35	did	do	AUX
crl-15329	132	36	not	not	PART
crl-15329	132	37	want	want	VERB
crl-15329	132	38	to	to	PART
crl-15329	132	39	hear	hear	VERB
crl-15329	132	40	about	about	ADP
crl-15329	132	41	planning	plan	VERB
crl-15329	132	42	for	for	ADP
crl-15329	132	43	the	the	DET
crl-15329	132	44	change	change	NOUN
crl-15329	132	45	,	,	PUNCT
crl-15329	132	46	they	they	PRON
crl-15329	132	47	thought	think	VERB
crl-15329	132	48	it	it	PRON
crl-15329	132	49	was	be	AUX
crl-15329	132	50	a	a	DET
crl-15329	132	51	gimmick	gimmick	NOUN
crl-15329	132	52	.	.	PUNCT
crl-15329	133	1	the	the	DET
crl-15329	133	2	sec­	sec­	PROPN
crl-15329	133	3	ond	ond	NUM
crl-15329	133	4	year	year	NOUN
crl-15329	133	5	,	,	PUNCT
crl-15329	133	6	they	they	PRON
crl-15329	133	7	began	begin	VERB
crl-15329	133	8	to	to	PART
crl-15329	133	9	see	see	VERB
crl-15329	133	10	that	that	SCONJ
crl-15329	133	11	change	change	NOUN
crl-15329	133	12	was	be	AUX
crl-15329	133	13	happening	happen	VERB
crl-15329	133	14	.	.	PUNCT
crl-15329	134	1	the	the	DET
crl-15329	134	2	change	change	NOUN
crl-15329	134	3	was	be	AUX
crl-15329	134	4	here	here	ADV
crl-15329	134	5	!	!	PUNCT
crl-15329	135	1	they	they	PRON
crl-15329	135	2	began	begin	VERB
crl-15329	135	3	to	to	PART
crl-15329	135	4	take	take	VERB
crl-15329	135	5	no­	no­	NOUN
crl-15329	135	6	tice	tice	NOUN
crl-15329	135	7	.	.	PUNCT
crl-15329	136	1	in	in	ADP
crl-15329	136	2	the	the	DET
crl-15329	136	3	third	third	ADJ
crl-15329	136	4	year	year	NOUN
crl-15329	136	5	,	,	PUNCT
crl-15329	136	6	they	they	PRON
crl-15329	136	7	began	begin	VERB
crl-15329	136	8	to	to	PART
crl-15329	136	9	‘	'	PUNCT
crl-15329	136	10	come	come	VERB
crl-15329	136	11	around	around	ADV
crl-15329	136	12	,	,	PUNCT
crl-15329	136	13	’	'	PUNCT
crl-15329	136	14	they	they	PRON
crl-15329	136	15	saw	see	VERB
crl-15329	136	16	the	the	DET
crl-15329	136	17	‘	'	PUNCT
crl-15329	136	18	tie­	tie­	NOUN
crl-15329	136	19	in	in	ADV
crl-15329	136	20	.	.	PUNCT
crl-15329	136	21	’	'	PUNCT
crl-15329	137	1	projects	project	NOUN
crl-15329	137	2	are	be	AUX
crl-15329	137	3	continually	continually	ADV
crl-15329	137	4	being	be	AUX
crl-15329	137	5	supported	support	VERB
crl-15329	137	6	.	.	PUNCT
crl-15329	138	1	we	we	PRON
crl-15329	138	2	are	be	AUX
crl-15329	138	3	prioritizing	prioritize	VERB
crl-15329	138	4	and	and	CCONJ
crl-15329	138	5	people	people	NOUN
crl-15329	138	6	are	be	AUX
crl-15329	138	7	‘	'	PUNCT
crl-15329	138	8	airing	air	VERB
crl-15329	138	9	their	their	PRON
crl-15329	138	10	feelings	feeling	NOUN
crl-15329	138	11	.	.	PUNCT
crl-15329	138	12	’	'	PUNCT
crl-15329	139	1	the	the	DET
crl-15329	139	2	first	first	ADJ
crl-15329	139	3	part	part	NOUN
crl-15329	139	4	of	of	ADP
crl-15329	139	5	the	the	DET
crl-15329	139	6	above	above	ADJ
crl-15329	139	7	statement	statement	NOUN
crl-15329	139	8	reflects	reflect	VERB
crl-15329	139	9	the	the	DET
crl-15329	139	10	difficulty	difficulty	NOUN
crl-15329	139	11	of	of	ADP
crl-15329	139	12	the	the	DET
crl-15329	139	13	change	change	NOUN
crl-15329	139	14	,	,	PUNCT
crl-15329	139	15	the	the	DET
crl-15329	139	16	middle	middle	ADJ
crl-15329	139	17	part	part	NOUN
crl-15329	139	18	emphasizes	emphasize	VERB
crl-15329	139	19	the	the	DET
crl-15329	139	20	payback	payback	NOUN
crl-15329	139	21	that	that	PRON
crl-15329	139	22	resulted	result	VERB
crl-15329	139	23	from	from	ADP
crl-15329	139	24	the	the	DET
crl-15329	139	25	staff	staff	NOUN
crl-15329	139	26	’s	’s	NOUN
crl-15329	139	27	apparent	apparent	ADJ
crl-15329	139	28	pa­	pa­	NOUN
crl-15329	139	29	tience	tience	NOUN
crl-15329	139	30	,	,	PUNCT
crl-15329	139	31	and	and	CCONJ
crl-15329	139	32	the	the	DET
crl-15329	139	33	last	last	ADJ
crl-15329	139	34	part	part	NOUN
crl-15329	139	35	represents	represent	VERB
crl-15329	139	36	some	some	DET
crl-15329	139	37	level	level	NOUN
crl-15329	139	38	of	of	ADP
crl-15329	139	39	comfort	comfort	NOUN
crl-15329	139	40	that	that	PRON
crl-15329	139	41	staff	staff	NOUN
crl-15329	139	42	members	member	NOUN
crl-15329	139	43	are	be	AUX
crl-15329	139	44	gaining	gain	VERB
crl-15329	139	45	by	by	ADP
crl-15329	139	46	remaining	remain	VERB
crl-15329	139	47	involved	involve	VERB
crl-15329	139	48	in	in	ADP
crl-15329	139	49	the	the	DET
crl-15329	139	50	change	change	NOUN
crl-15329	139	51	process	process	NOUN
crl-15329	139	52	.	.	PUNCT
crl-15329	140	1	levels	level	NOUN
crl-15329	140	2	of	of	ADP
crl-15329	140	3	change	change	NOUN
crl-15329	140	4	one	one	NUM
crl-15329	140	5	way	way	NOUN
crl-15329	140	6	to	to	PART
crl-15329	140	7	judge	judge	VERB
crl-15329	140	8	the	the	DET
crl-15329	140	9	effects	effect	NOUN
crl-15329	140	10	of	of	ADP
crl-15329	140	11	change	change	NOUN
crl-15329	140	12	is	be	AUX
crl-15329	140	13	to	to	PART
crl-15329	140	14	assess	assess	VERB
crl-15329	140	15	the	the	DET
crl-15329	140	16	results	result	NOUN
crl-15329	140	17	based	base	VERB
crl-15329	140	18	on	on	ADP
crl-15329	140	19	the	the	DET
crl-15329	140	20	vari­	vari­	ADJ
crl-15329	140	21	ous	ous	ADJ
crl-15329	140	22	levels	level	NOUN
crl-15329	140	23	where	where	SCONJ
crl-15329	140	24	changes	change	NOUN
crl-15329	140	25	were	be	AUX
crl-15329	140	26	made	make	VERB
crl-15329	140	27	.	.	PUNCT
crl-15329	141	1	the	the	DET
crl-15329	141	2	two	two	NUM
crl-15329	141	3	major	major	ADJ
crl-15329	141	4	levels	level	NOUN
crl-15329	141	5	of	of	ADP
crl-15329	141	6	change	change	NOUN
crl-15329	141	7	in	in	ADP
crl-15329	141	8	this	this	DET
crl-15329	141	9	study	study	NOUN
crl-15329	141	10	are	be	AUX
crl-15329	141	11	internal	internal	ADJ
crl-15329	141	12	and	and	CCONJ
crl-15329	141	13	external	external	ADJ
crl-15329	141	14	;	;	PUNCT
crl-15329	141	15	however	however	ADV
crl-15329	141	16	,	,	PUNCT
crl-15329	141	17	there	there	PRON
crl-15329	141	18	is	be	VERB
crl-15329	141	19	another	another	DET
crl-15329	141	20	level	level	NOUN
crl-15329	141	21	where	where	SCONJ
crl-15329	141	22	the	the	DET
crl-15329	141	23	external	external	ADJ
crl-15329	141	24	and	and	CCONJ
crl-15329	141	25	internal	internal	ADJ
crl-15329	141	26	levels	level	NOUN
crl-15329	141	27	overlap	overlap	VERB
crl-15329	141	28	.	.	PUNCT
crl-15329	142	1	the	the	DET
crl-15329	142	2	external	external	ADJ
crl-15329	142	3	level	level	NOUN
crl-15329	142	4	may	may	AUX
crl-15329	142	5	be	be	AUX
crl-15329	142	6	viewed	view	VERB
crl-15329	142	7	by	by	ADP
crl-15329	142	8	the	the	DET
crl-15329	142	9	two	two	NUM
crl-15329	142	10	constitu­	constitu­	PROPN
crl-15329	142	11	encies	encie	NOUN
crl-15329	142	12	represented	represent	VERB
crl-15329	142	13	,	,	PUNCT
crl-15329	142	14	faculty	faculty	NOUN
crl-15329	142	15	and	and	CCONJ
crl-15329	142	16	students	student	NOUN
crl-15329	142	17	;	;	PUNCT
crl-15329	142	18	publishers	publisher	NOUN
crl-15329	142	19	and	and	CCONJ
crl-15329	142	20	vendors	vendor	NOUN
crl-15329	142	21	form	form	VERB
crl-15329	142	22	a	a	DET
crl-15329	142	23	second	second	ADJ
crl-15329	142	24	external	external	ADJ
crl-15329	142	25	group	group	NOUN
crl-15329	142	26	.	.	PUNCT
crl-15329	143	1	on	on	ADP
crl-15329	143	2	the	the	DET
crl-15329	143	3	level	level	NOUN
crl-15329	143	4	of	of	ADP
crl-15329	143	5	internal	internal	ADJ
crl-15329	143	6	benefits	benefit	NOUN
crl-15329	143	7	,	,	PUNCT
crl-15329	143	8	the	the	DET
crl-15329	143	9	theme	theme	NOUN
crl-15329	143	10	of	of	ADP
crl-15329	143	11	customer	customer	NOUN
crl-15329	143	12	satisfaction	satisfaction	NOUN
crl-15329	143	13	remains	remain	VERB
crl-15329	143	14	a	a	DET
crl-15329	143	15	major	major	ADJ
crl-15329	143	16	focus	focus	NOUN
crl-15329	143	17	in	in	ADP
crl-15329	143	18	the	the	DET
crl-15329	143	19	data	data	NOUN
crl-15329	143	20	.	.	PUNCT
crl-15329	144	1	the	the	DET
crl-15329	144	2	staff	staff	NOUN
crl-15329	144	3	are	be	AUX
crl-15329	144	4	more	more	ADV
crl-15329	144	5	aware	aware	ADJ
crl-15329	144	6	of	of	ADP
crl-15329	144	7	customer	customer	NOUN
crl-15329	144	8	needs	need	NOUN
crl-15329	144	9	and	and	CCONJ
crl-15329	144	10	thus	thus	ADV
crl-15329	144	11	better	well	ADV
crl-15329	144	12	able	able	ADJ
crl-15329	144	13	to	to	PART
crl-15329	144	14	meet	meet	VERB
crl-15329	144	15	them	they	PRON
crl-15329	144	16	.	.	PUNCT
crl-15329	145	1	such	such	ADJ
crl-15329	145	2	needs	need	NOUN
crl-15329	145	3	,	,	PUNCT
crl-15329	145	4	they	they	PRON
crl-15329	145	5	re­	re­	VERB
crl-15329	145	6	port	port	NOUN
crl-15329	145	7	,	,	PUNCT
crl-15329	145	8	were	be	AUX
crl-15329	145	9	gained	gain	VERB
crl-15329	145	10	from	from	ADP
crl-15329	145	11	focus	focus	NOUN
crl-15329	145	12	groups	group	NOUN
crl-15329	145	13	and	and	CCONJ
crl-15329	145	14	needs	need	VERB
crl-15329	145	15	assessment	assessment	NOUN
crl-15329	145	16	research	research	NOUN
crl-15329	145	17	.	.	PUNCT
crl-15329	146	1	the	the	DET
crl-15329	146	2	staff	staff	NOUN
crl-15329	146	3	also	also	ADV
crl-15329	146	4	were	be	AUX
crl-15329	146	5	empowered	empower	VERB
crl-15329	146	6	to	to	PART
crl-15329	146	7	make	make	VERB
crl-15329	146	8	decisions	decision	NOUN
crl-15329	146	9	at	at	ADP
crl-15329	146	10	the	the	DET
crl-15329	146	11	front	front	ADJ
crl-15329	146	12	desks	desk	NOUN
crl-15329	146	13	,	,	PUNCT
crl-15329	146	14	which	which	PRON
crl-15329	146	15	meant	mean	VERB
crl-15329	146	16	fewer	few	ADJ
crl-15329	146	17	problems	problem	NOUN
crl-15329	146	18	for	for	ADP
crl-15329	146	19	the	the	DET
crl-15329	146	20	customers	customer	NOUN
crl-15329	146	21	.	.	PUNCT
crl-15329	147	1	customers	customer	NOUN
crl-15329	147	2	no	no	ADV
crl-15329	147	3	longer	long	ADV
crl-15329	147	4	had	have	VERB
crl-15329	147	5	to	to	PART
crl-15329	147	6	go	go	VERB
crl-15329	147	7	from	from	ADP
crl-15329	147	8	one	one	NUM
crl-15329	147	9	area	area	NOUN
crl-15329	147	10	to	to	ADP
crl-15329	147	11	another	another	PRON
crl-15329	147	12	to	to	PART
crl-15329	147	13	have	have	VERB
crl-15329	147	14	their	their	PRON
crl-15329	147	15	problems	problem	NOUN
crl-15329	147	16	solved	solve	VERB
crl-15329	147	17	.	.	PUNCT
crl-15329	148	1	the	the	DET
crl-15329	148	2	apparent	apparent	ADJ
crl-15329	148	3	feel­	feel­	NOUN
crl-15329	148	4	ing	ing	NOUN
crl-15329	148	5	of	of	ADP
crl-15329	148	6	increased	increase	VERB
crl-15329	148	7	customer	customer	NOUN
crl-15329	148	8	satisfaction	satisfaction	NOUN
crl-15329	148	9	was	be	AUX
crl-15329	148	10	confirmed	confirm	VERB
crl-15329	148	11	by	by	ADP
crl-15329	148	12	another	another	DET
crl-15329	148	13	respondent	respondent	NOUN
crl-15329	148	14	who	who	PRON
crl-15329	148	15	stated	state	VERB
crl-15329	148	16	:	:	PUNCT
crl-15329	148	17	“	"	PUNCT
crl-15329	148	18	customers	customer	NOUN
crl-15329	148	19	do	do	AUX
crl-15329	148	20	not	not	PART
crl-15329	148	21	wait	wait	VERB
crl-15329	148	22	for	for	ADP
crl-15329	148	23	a	a	DET
crl-15329	148	24	guru	guru	NOUN
crl-15329	148	25	;	;	PUNCT
crl-15329	148	26	on	on	ADP
crl-15329	148	27	the	the	DET
crl-15329	148	28	whole	whole	NOUN
crl-15329	148	29	,	,	PUNCT
crl-15329	148	30	every	every	DET
crl-15329	148	31	employee	employee	NOUN
crl-15329	148	32	is	be	AUX
crl-15329	148	33	work­	work­	NOUN
crl-15329	148	34	ing	e	VERB
crl-15329	148	35	to	to	PART
crl-15329	148	36	be	be	AUX
crl-15329	148	37	that	that	DET
crl-15329	148	38	guru	guru	NOUN
crl-15329	148	39	.	.	PUNCT
crl-15329	148	40	”	"	PUNCT
crl-15329	149	1	the	the	DET
crl-15329	149	2	theme	theme	NOUN
crl-15329	149	3	of	of	ADP
crl-15329	149	4	empowerment	empowerment	NOUN
crl-15329	149	5	also	also	ADV
crl-15329	149	6	is	be	AUX
crl-15329	149	7	evident	evident	ADJ
crl-15329	149	8	in	in	ADP
crl-15329	149	9	these	these	DET
crl-15329	149	10	data	datum	NOUN
crl-15329	149	11	.	.	PUNCT
crl-15329	150	1	one	one	NUM
crl-15329	150	2	respondent	respondent	NOUN
crl-15329	150	3	noted	note	VERB
crl-15329	150	4	that	that	SCONJ
crl-15329	150	5	the	the	DET
crl-15329	150	6	teams	team	NOUN
crl-15329	150	7	realized	realize	VERB
crl-15329	150	8	that	that	SCONJ
crl-15329	150	9	they	they	PRON
crl-15329	150	10	used	use	VERB
crl-15329	150	11	interrelated	interrelated	ADJ
crl-15329	150	12	processes	process	NOUN
crl-15329	150	13	that	that	PRON
crl-15329	150	14	sparked	spark	VERB
crl-15329	150	15	more	more	ADV
crl-15329	150	16	sensitive	sensitive	ADJ
crl-15329	150	17	and	and	CCONJ
crl-15329	150	18	meaningful	meaningful	ADJ
crl-15329	150	19	commu­	commu­	NOUN
crl-15329	150	20	nication	nication	NOUN
crl-15329	150	21	:	:	PUNCT
crl-15329	150	22	•	•	VERB
crl-15329	150	23	the	the	DET
crl-15329	150	24	staff	staff	NOUN
crl-15329	150	25	became	become	VERB
crl-15329	150	26	more	more	ADV
crl-15329	150	27	involved	involved	ADJ
crl-15329	150	28	and	and	CCONJ
crl-15329	150	29	had	have	VERB
crl-15329	150	30	more	more	ADJ
crl-15329	150	31	varied	varied	ADJ
crl-15329	150	32	duties	duty	NOUN
crl-15329	150	33	;	;	PUNCT
crl-15329	150	34	there	there	PRON
crl-15329	150	35	was	be	VERB
crl-15329	150	36	more	more	ADJ
crl-15329	150	37	“	"	PUNCT
crl-15329	150	38	voice	voice	NOUN
crl-15329	150	39	”	"	PUNCT
crl-15329	150	40	for	for	ADP
crl-15329	150	41	the	the	DET
crl-15329	150	42	staff	staff	NOUN
crl-15329	150	43	.	.	PUNCT
crl-15329	151	1	•	•	VERB
crl-15329	151	2	the	the	DET
crl-15329	151	3	staff	staff	NOUN
crl-15329	151	4	became	become	VERB
crl-15329	151	5	more	more	ADV
crl-15329	151	6	proactive	proactive	ADJ
crl-15329	151	7	and	and	CCONJ
crl-15329	151	8	creative	creative	ADJ
crl-15329	151	9	.	.	PUNCT
crl-15329	152	1	•	•	INTJ
crl-15329	152	2	the	the	DET
crl-15329	152	3	staff	staff	NOUN
crl-15329	152	4	formed	form	VERB
crl-15329	152	5	more	more	ADJ
crl-15329	152	6	partner­	partner­	NOUN
crl-15329	152	7	ships	ship	NOUN
crl-15329	152	8	within	within	ADP
crl-15329	152	9	the	the	DET
crl-15329	152	10	library	library	NOUN
crl-15329	152	11	.	.	PUNCT
crl-15329	153	1	•	•	VERB
crl-15329	153	2	the	the	DET
crl-15329	153	3	team	team	NOUN
crl-15329	153	4	approach	approach	NOUN
crl-15329	153	5	was	be	AUX
crl-15329	153	6	used	use	VERB
crl-15329	153	7	as	as	ADP
crl-15329	153	8	an	an	DET
crl-15329	153	9	opportunity	opportunity	NOUN
crl-15329	153	10	to	to	PART
crl-15329	153	11	make	make	VERB
crl-15329	153	12	an	an	DET
crl-15329	153	13	intentional	intentional	ADJ
crl-15329	153	14	fo­	fo­	NOUN
crl-15329	153	15	cus	cus	NOUN
crl-15329	153	16	on	on	ADP
crl-15329	153	17	diversity	diversity	NOUN
crl-15329	153	18	.	.	PUNCT
crl-15329	154	1	the	the	DET
crl-15329	154	2	team	team	NOUN
crl-15329	154	3	approach	approach	NOUN
crl-15329	154	4	also	also	ADV
crl-15329	154	5	provided	provide	VERB
crl-15329	154	6	an	an	DET
crl-15329	154	7	opportunity	opportunity	NOUN
crl-15329	154	8	for	for	SCONJ
crl-15329	154	9	staff	staff	NOUN
crl-15329	154	10	to	to	PART
crl-15329	154	11	operate	operate	VERB
crl-15329	154	12	in	in	ADP
crl-15329	154	13	differ­	differ­	NUM
crl-15329	154	14	ent	ent	NOUN
crl-15329	154	15	settings	setting	NOUN
crl-15329	154	16	.	.	PUNCT
crl-15329	155	1	the	the	DET
crl-15329	155	2	technical	technical	ADJ
crl-15329	155	3	services	service	NOUN
crl-15329	155	4	staff	staff	NOUN
crl-15329	155	5	worked	work	VERB
crl-15329	155	6	in	in	ADP
crl-15329	155	7	public	public	ADJ
crl-15329	155	8	services	service	NOUN
crl-15329	155	9	,	,	PUNCT
crl-15329	155	10	and	and	CCONJ
crl-15329	155	11	career	career	NOUN
crl-15329	155	12	staff	staff	NOUN
crl-15329	155	13	were	be	AUX
crl-15329	155	14	permitted	permit	VERB
crl-15329	155	15	to	to	PART
crl-15329	155	16	participate	participate	VERB
crl-15329	155	17	in	in	ADP
crl-15329	155	18	manage­	manage­	PROPN
crl-15329	155	19	ment	ment	NOUN
crl-15329	155	20	-	-	PUNCT
crl-15329	155	21	level	level	NOUN
crl-15329	155	22	areas	area	NOUN
crl-15329	155	23	.	.	PUNCT
crl-15329	156	1	as	as	SCONJ
crl-15329	156	2	reported	report	VERB
crl-15329	156	3	by	by	ADP
crl-15329	156	4	one	one	NUM
crl-15329	156	5	re­	re­	PROPN
crl-15329	156	6	spondent	spondent	NOUN
crl-15329	156	7	,	,	PUNCT
crl-15329	156	8	the	the	DET
crl-15329	156	9	negative	negative	ADJ
crl-15329	156	10	effect	effect	NOUN
crl-15329	156	11	of	of	ADP
crl-15329	156	12	layoffs	layoff	NOUN
crl-15329	156	13	(	(	PUNCT
crl-15329	156	14	as	as	SCONJ
crl-15329	156	15	had	have	AUX
crl-15329	156	16	been	be	AUX
crl-15329	156	17	feared	fear	VERB
crl-15329	156	18	)	)	PUNCT
crl-15329	156	19	did	do	AUX
crl-15329	156	20	not	not	PART
crl-15329	156	21	occur	occur	VERB
crl-15329	156	22	in	in	ADP
crl-15329	156	23	this	this	DET
crl-15329	156	24	change	change	NOUN
crl-15329	156	25	from	from	ADP
crl-15329	156	26	hierarchy	hierarchy	NOUN
crl-15329	156	27	to	to	ADP
crl-15329	156	28	teams	team	NOUN
crl-15329	156	29	.	.	PUNCT
crl-15329	157	1	from	from	ADP
crl-15329	157	2	a	a	DET
crl-15329	157	3	typically	typically	ADV
crl-15329	157	4	more	more	ADV
crl-15329	157	5	traditional	traditional	ADJ
crl-15329	157	6	point	point	NOUN
crl-15329	157	7	of	of	ADP
crl-15329	157	8	view	view	NOUN
crl-15329	157	9	of	of	ADP
crl-15329	157	10	the	the	DET
crl-15329	157	11	budget	budget	NOUN
crl-15329	157	12	,	,	PUNCT
crl-15329	157	13	the	the	DET
crl-15329	157	14	results	result	NOUN
crl-15329	157	15	of	of	ADP
crl-15329	157	16	the	the	DET
crl-15329	157	17	change	change	NOUN
crl-15329	157	18	from	from	ADP
crl-15329	157	19	hierarchy	hierarchy	NOUN
crl-15329	157	20	to	to	ADP
crl-15329	157	21	teams	team	NOUN
crl-15329	157	22	reflected	reflect	VERB
crl-15329	157	23	that	that	SCONJ
crl-15329	157	24	in	in	ADP
crl-15329	157	25	the	the	DET
crl-15329	157	26	team	team	NOUN
crl-15329	157	27	approach	approach	NOUN
crl-15329	157	28	(	(	PUNCT
crl-15329	157	29	de­	de­	PROPN
crl-15329	157	30	centralization	centralization	NOUN
crl-15329	157	31	)	)	PUNCT
crl-15329	157	32	,	,	PUNCT
crl-15329	157	33	there	there	PRON
crl-15329	157	34	was	be	VERB
crl-15329	157	35	a	a	DET
crl-15329	157	36	better	well	ADJ
crl-15329	157	37	under­	under­	NOUN
crl-15329	157	38	standing	standing	NOUN
crl-15329	157	39	of	of	ADP
crl-15329	157	40	the	the	DET
crl-15329	157	41	budget	budget	NOUN
crl-15329	157	42	process	process	NOUN
crl-15329	157	43	and	and	CCONJ
crl-15329	157	44	the	the	DET
crl-15329	157	45	allocation	allocation	NOUN
crl-15329	157	46	of	of	ADP
crl-15329	157	47	resources	resource	NOUN
crl-15329	157	48	.	.	PUNCT
crl-15329	158	1	moreover	moreover	ADV
crl-15329	158	2	,	,	PUNCT
crl-15329	158	3	it	it	PRON
crl-15329	158	4	was	be	AUX
crl-15329	158	5	easier	easy	ADJ
crl-15329	158	6	to	to	PART
crl-15329	158	7	match	match	VERB
crl-15329	158	8	resources	resource	NOUN
crl-15329	158	9	with	with	ADP
crl-15329	158	10	strategic	strategic	ADJ
crl-15329	158	11	needs	need	NOUN
crl-15329	158	12	.	.	PUNCT
crl-15329	159	1	a	a	DET
crl-15329	159	2	case	case	NOUN
crl-15329	159	3	in	in	ADP
crl-15329	159	4	point	point	NOUN
crl-15329	159	5	was	be	AUX
crl-15329	159	6	the	the	DET
crl-15329	159	7	allocation	allocation	NOUN
crl-15329	159	8	of	of	ADP
crl-15329	159	9	more	more	ADJ
crl-15329	159	10	resources	resource	NOUN
crl-15329	159	11	to	to	ADP
crl-15329	159	12	the	the	DET
crl-15329	159	13	reshelving	reshelving	NOUN
crl-15329	159	14	of	of	ADP
crl-15329	159	15	books	book	NOUN
crl-15329	159	16	to	to	PART
crl-15329	159	17	improve	improve	VERB
crl-15329	159	18	that	that	DET
crl-15329	159	19	process	process	NOUN
crl-15329	159	20	,	,	PUNCT
crl-15329	159	21	although	although	SCONJ
crl-15329	159	22	in	in	ADP
crl-15329	159	23	the	the	DET
crl-15329	159	24	end	end	NOUN
crl-15329	159	25	,	,	PUNCT
crl-15329	159	26	after	after	ADP
crl-15329	159	27	an	an	DET
crl-15329	159	28	examination	examination	NOUN
crl-15329	159	29	of	of	ADP
crl-15329	159	30	pro­	pro­	NOUN
crl-15329	159	31	cesses	cesse	NOUN
crl-15329	159	32	,	,	PUNCT
crl-15329	159	33	there	there	PRON
crl-15329	159	34	was	be	VERB
crl-15329	159	35	a	a	DET
crl-15329	159	36	savings	saving	NOUN
crl-15329	159	37	in	in	ADP
crl-15329	159	38	money	money	NOUN
crl-15329	159	39	and	and	CCONJ
crl-15329	159	40	greatly	greatly	ADV
crl-15329	159	41	improved	improved	ADJ
crl-15329	159	42	service	service	NOUN
crl-15329	159	43	.	.	PUNCT
crl-15329	160	1	again	again	ADV
crl-15329	160	2	,	,	PUNCT
crl-15329	160	3	a	a	DET
crl-15329	160	4	bet­	bet­	NOUN
crl-15329	160	5	ter	ter	NOUN
crl-15329	160	6	understanding	understanding	NOUN
crl-15329	160	7	of	of	ADP
crl-15329	160	8	customer	customer	NOUN
crl-15329	160	9	needs	need	VERB
crl-15329	160	10	echoes	echo	NOUN
crl-15329	160	11	earlier	early	ADJ
crl-15329	160	12	findings	finding	NOUN
crl-15329	160	13	in	in	ADP
crl-15329	160	14	the	the	DET
crl-15329	160	15	external	external	ADJ
crl-15329	160	16	benefits	benefit	NOUN
crl-15329	160	17	of	of	ADP
crl-15329	160	18	the	the	DET
crl-15329	160	19	data	data	NOUN
crl-15329	160	20	.	.	PUNCT
crl-15329	161	1	staff	staff	NOUN
crl-15329	161	2	were	be	AUX
crl-15329	161	3	not	not	PART
crl-15329	161	4	only	only	ADV
crl-15329	161	5	able	able	ADJ
crl-15329	161	6	to	to	PART
crl-15329	161	7	respond	respond	VERB
crl-15329	161	8	to	to	ADP
crl-15329	161	9	customer	customer	NOUN
crl-15329	161	10	needs	need	NOUN
crl-15329	161	11	,	,	PUNCT
crl-15329	161	12	but	but	CCONJ
crl-15329	161	13	to	to	PART
crl-15329	161	14	respond	respond	VERB
crl-15329	161	15	more	more	ADV
crl-15329	161	16	quickly	quickly	ADV
crl-15329	161	17	.	.	PUNCT
crl-15329	162	1	customers	customer	NOUN
crl-15329	162	2	re­	re­	VERB
crl-15329	162	3	ceived	ceive	VERB
crl-15329	162	4	better	well	ADJ
crl-15329	162	5	service	service	NOUN
crl-15329	162	6	as	as	ADP
crl-15329	162	7	a	a	DET
crl-15329	162	8	result	result	NOUN
crl-15329	162	9	of	of	ADP
crl-15329	162	10	im­	im­	PROPN
crl-15329	162	11	proved	prove	VERB
crl-15329	162	12	processes	process	NOUN
crl-15329	162	13	.	.	PUNCT
crl-15329	163	1	the	the	DET
crl-15329	163	2	impact	impact	NOUN
crl-15329	163	3	of	of	ADP
crl-15329	163	4	change	change	NOUN
crl-15329	163	5	from	from	ADP
crl-15329	163	6	hierarchy	hierarchy	NOUN
crl-15329	163	7	to	to	ADP
crl-15329	163	8	teams	team	NOUN
crl-15329	163	9	579	579	NUM
crl-15329	163	10	areas	area	NOUN
crl-15329	163	11	where	where	SCONJ
crl-15329	163	12	the	the	DET
crl-15329	163	13	internal	internal	ADJ
crl-15329	163	14	and	and	CCONJ
crl-15329	163	15	external	external	ADJ
crl-15329	163	16	benefits	benefit	NOUN
crl-15329	163	17	overlap	overlap	NOUN
crl-15329	163	18	include	include	VERB
crl-15329	163	19	:	:	PUNCT
crl-15329	163	20	the	the	DET
crl-15329	163	21	formation	formation	NOUN
crl-15329	163	22	of	of	ADP
crl-15329	163	23	partnerships	partnership	NOUN
crl-15329	163	24	within	within	ADP
crl-15329	163	25	the	the	DET
crl-15329	163	26	library	library	NOUN
crl-15329	163	27	and	and	CCONJ
crl-15329	163	28	with	with	ADP
crl-15329	163	29	faculty	faculty	NOUN
crl-15329	163	30	and	and	CCONJ
crl-15329	163	31	departments	department	NOUN
crl-15329	163	32	;	;	PUNCT
crl-15329	163	33	a	a	DET
crl-15329	163	34	better	well	ADJ
crl-15329	163	35	understanding	understanding	NOUN
crl-15329	163	36	of	of	ADP
crl-15329	163	37	the	the	DET
crl-15329	163	38	budget	budget	NOUN
crl-15329	163	39	processes	process	NOUN
crl-15329	163	40	that	that	PRON
crl-15329	163	41	will	will	AUX
crl-15329	163	42	directly	directly	ADV
crl-15329	163	43	benefit	benefit	VERB
crl-15329	163	44	the	the	DET
crl-15329	163	45	customers	customer	NOUN
crl-15329	163	46	;	;	PUNCT
crl-15329	163	47	the	the	DET
crl-15329	163	48	development	development	NOUN
crl-15329	163	49	of	of	ADP
crl-15329	163	50	staff	staff	NOUN
crl-15329	163	51	skills	skill	NOUN
crl-15329	163	52	that	that	PRON
crl-15329	163	53	could	could	AUX
crl-15329	163	54	be	be	AUX
crl-15329	163	55	applied	apply	VERB
crl-15329	163	56	at	at	ADP
crl-15329	163	57	workplaces	workplace	NOUN
crl-15329	163	58	outside	outside	ADP
crl-15329	163	59	the	the	DET
crl-15329	163	60	li­	li­	NOUN
crl-15329	163	61	brary	brary	PROPN
crl-15329	163	62	;	;	PUNCT
crl-15329	163	63	and	and	CCONJ
crl-15329	163	64	the	the	DET
crl-15329	163	65	adoption	adoption	NOUN
crl-15329	163	66	of	of	ADP
crl-15329	163	67	a	a	DET
crl-15329	163	68	proactive	proactive	ADJ
crl-15329	163	69	approach	approach	NOUN
crl-15329	163	70	with	with	ADP
crl-15329	163	71	both	both	DET
crl-15329	163	72	customers	customer	NOUN
crl-15329	163	73	and	and	CCONJ
crl-15329	163	74	pub­	pub­	NOUN
crl-15329	163	75	lishers	lisher	NOUN
crl-15329	163	76	.	.	PUNCT
crl-15329	164	1	in	in	ADP
crl-15329	164	2	turn	turn	NOUN
crl-15329	164	3	,	,	PUNCT
crl-15329	164	4	the	the	DET
crl-15329	164	5	staff	staff	NOUN
crl-15329	164	6	saw	see	VERB
crl-15329	164	7	more	more	ADV
crl-15329	164	8	clearly	clearly	ADV
crl-15329	164	9	how	how	SCONJ
crl-15329	164	10	the	the	DET
crl-15329	164	11	publishing	publishing	NOUN
crl-15329	164	12	market	market	NOUN
crl-15329	164	13	affects	affect	VERB
crl-15329	164	14	the	the	DET
crl-15329	164	15	work	work	NOUN
crl-15329	164	16	of	of	ADP
crl-15329	164	17	libraries	library	NOUN
crl-15329	164	18	.	.	PUNCT
crl-15329	165	1	other	other	ADJ
crl-15329	165	2	comments	comment	NOUN
crl-15329	165	3	as	as	SCONJ
crl-15329	165	4	stated	state	VERB
crl-15329	165	5	earlier	early	ADV
crl-15329	165	6	,	,	PUNCT
crl-15329	165	7	this	this	DET
crl-15329	165	8	section	section	NOUN
crl-15329	165	9	of	of	ADP
crl-15329	165	10	the	the	DET
crl-15329	165	11	sur­	sur­	NOUN
crl-15329	165	12	vey	vey	NOUN
crl-15329	165	13	solicited	solicit	VERB
crl-15329	165	14	information	information	NOUN
crl-15329	165	15	the	the	DET
crl-15329	165	16	respon­	respon­	NOUN
crl-15329	165	17	dents	dent	NOUN
crl-15329	165	18	felt	feel	VERB
crl-15329	165	19	was	be	AUX
crl-15329	165	20	worth	worth	ADJ
crl-15329	165	21	adding	add	VERB
crl-15329	165	22	to	to	ADP
crl-15329	165	23	the	the	DET
crl-15329	165	24	ques­	ques­	PROPN
crl-15329	165	25	tions	tion	NOUN
crl-15329	165	26	they	they	PRON
crl-15329	165	27	were	be	AUX
crl-15329	165	28	asked	ask	VERB
crl-15329	165	29	:	:	PUNCT
crl-15329	165	30	what	what	PRON
crl-15329	165	31	were	be	AUX
crl-15329	165	32	the	the	DET
crl-15329	165	33	reasons	reason	NOUN
crl-15329	165	34	for	for	ADP
crl-15329	165	35	the	the	DET
crl-15329	165	36	change	change	NOUN
crl-15329	165	37	?	?	PUNCT
crl-15329	166	1	what	what	PRON
crl-15329	166	2	were	be	AUX
crl-15329	166	3	the	the	DET
crl-15329	166	4	intended	intended	ADJ
crl-15329	166	5	results	result	NOUN
crl-15329	166	6	of	of	ADP
crl-15329	166	7	the	the	DET
crl-15329	166	8	change	change	NOUN
crl-15329	166	9	?	?	PUNCT
crl-15329	167	1	what	what	PRON
crl-15329	167	2	were	be	AUX
crl-15329	167	3	the	the	DET
crl-15329	167	4	actual	actual	ADJ
crl-15329	167	5	results	result	NOUN
crl-15329	167	6	of	of	ADP
crl-15329	167	7	the	the	DET
crl-15329	167	8	change	change	NOUN
crl-15329	167	9	(	(	PUNCT
crl-15329	167	10	in­	in­	NOUN
crl-15329	167	11	ternal	ternal	NOUN
crl-15329	167	12	and	and	CCONJ
crl-15329	167	13	external	external	ADJ
crl-15329	167	14	)	)	PUNCT
crl-15329	167	15	?	?	PUNCT
crl-15329	168	1	six	six	NUM
crl-15329	168	2	of	of	ADP
crl-15329	168	3	the	the	DET
crl-15329	168	4	twentyfour	twentyfour	NOUN
crl-15329	168	5	respondents	respondent	NOUN
crl-15329	168	6	chose	choose	VERB
crl-15329	168	7	to	to	PART
crl-15329	168	8	answer	answer	VERB
crl-15329	168	9	ques­	ques­	NOUN
crl-15329	168	10	tions	tion	NOUN
crl-15329	168	11	in	in	ADP
crl-15329	168	12	this	this	DET
crl-15329	168	13	section	section	NOUN
crl-15329	168	14	.	.	PUNCT
crl-15329	169	1	the	the	DET
crl-15329	169	2	elements	element	NOUN
crl-15329	169	3	of	of	ADP
crl-15329	169	4	change	change	VERB
crl-15329	169	5	the	the	DET
crl-15329	169	6	respon­	respon­	NOUN
crl-15329	169	7	dents	dent	NOUN
crl-15329	169	8	focused	focus	VERB
crl-15329	169	9	on	on	ADP
crl-15329	169	10	included	include	VERB
crl-15329	169	11	:	:	PUNCT
crl-15329	169	12	the	the	DET
crl-15329	169	13	change	change	NOUN
crl-15329	169	14	process	process	NOUN
crl-15329	169	15	itself	itself	PRON
crl-15329	169	16	and	and	CCONJ
crl-15329	169	17	its	its	PRON
crl-15329	169	18	difficulties	difficulty	NOUN
crl-15329	169	19	and	and	CCONJ
crl-15329	169	20	tri­	tri­	ADJ
crl-15329	169	21	umphs	umph	NOUN
crl-15329	169	22	;	;	PUNCT
crl-15329	169	23	the	the	DET
crl-15329	169	24	effect	effect	NOUN
crl-15329	169	25	of	of	ADP
crl-15329	169	26	the	the	DET
crl-15329	169	27	change	change	NOUN
crl-15329	169	28	on	on	ADP
crl-15329	169	29	the	the	DET
crl-15329	169	30	budget	budget	NOUN
crl-15329	169	31	process	process	NOUN
crl-15329	169	32	and	and	CCONJ
crl-15329	169	33	the	the	DET
crl-15329	169	34	staff	staff	NOUN
crl-15329	169	35	;	;	PUNCT
crl-15329	169	36	and	and	CCONJ
crl-15329	169	37	the	the	DET
crl-15329	169	38	framework	framework	NOUN
crl-15329	169	39	the	the	DET
crl-15329	169	40	change	change	NOUN
crl-15329	169	41	in	in	ADP
crl-15329	169	42	structure	structure	NOUN
crl-15329	169	43	pro­	pro­	NOUN
crl-15329	169	44	vided	vide	VERB
crl-15329	169	45	for	for	ADP
crl-15329	169	46	addressing	address	VERB
crl-15329	169	47	the	the	DET
crl-15329	169	48	future	future	NOUN
crl-15329	169	49	.	.	PUNCT
crl-15329	170	1	one	one	NUM
crl-15329	170	2	re­	re­	PROPN
crl-15329	170	3	spondent	spondent	NOUN
crl-15329	170	4	reported	report	VERB
crl-15329	170	5	this	this	PRON
crl-15329	170	6	as	as	SCONJ
crl-15329	170	7	follows	follow	VERB
crl-15329	170	8	:	:	PUNCT
crl-15329	170	9	getting	get	VERB
crl-15329	170	10	to	to	ADP
crl-15329	170	11	a	a	DET
crl-15329	170	12	team	team	NOUN
crl-15329	170	13	-	-	PUNCT
crl-15329	170	14	based	base	VERB
crl-15329	170	15	organiza­	organiza­	ADP
crl-15329	170	16	tion	tion	NOUN
crl-15329	170	17	is	be	AUX
crl-15329	170	18	a	a	DET
crl-15329	170	19	long	long	ADJ
crl-15329	170	20	,	,	PUNCT
crl-15329	170	21	protracted	protract	VERB
crl-15329	170	22	and	and	CCONJ
crl-15329	170	23	diffi­	diffi­	ADJ
crl-15329	170	24	cult	cult	NOUN
crl-15329	170	25	process	process	NOUN
crl-15329	170	26	,	,	PUNCT
crl-15329	170	27	but	but	CCONJ
crl-15329	170	28	it	it	PRON
crl-15329	170	29	will	will	AUX
crl-15329	170	30	provide	provide	VERB
crl-15329	170	31	[	[	PUNCT
crl-15329	170	32	the	the	DET
crl-15329	170	33	mechanism	mechanism	NOUN
crl-15329	170	34	]	]	PUNCT
crl-15329	170	35	for	for	ADP
crl-15329	170	36	building	build	VERB
crl-15329	170	37	an	an	DET
crl-15329	170	38	orga­	orga­	NOUN
crl-15329	170	39	nization	nization	NOUN
crl-15329	170	40	that	that	PRON
crl-15329	170	41	can	can	AUX
crl-15329	170	42	survive	survive	VERB
crl-15329	170	43	and	and	CCONJ
crl-15329	170	44	thrive	thrive	VERB
crl-15329	170	45	in	in	ADP
crl-15329	170	46	the	the	DET
crl-15329	170	47	changing	change	VERB
crl-15329	170	48	world	world	NOUN
crl-15329	170	49	of	of	ADP
crl-15329	170	50	libraries	library	NOUN
crl-15329	170	51	.	.	PUNCT
crl-15329	171	1	the	the	DET
crl-15329	171	2	first	first	ADJ
crl-15329	171	3	part	part	NOUN
crl-15329	171	4	of	of	ADP
crl-15329	171	5	the	the	DET
crl-15329	171	6	statement	statement	NOUN
crl-15329	171	7	(	(	PUNCT
crl-15329	171	8	“	"	PUNCT
crl-15329	171	9	get­	get­	PROPN
crl-15329	171	10	ting	ting	PROPN
crl-15329	171	11	to	to	ADP
crl-15329	171	12	a	a	DET
crl-15329	171	13	team	team	NOUN
crl-15329	171	14	-	-	PUNCT
crl-15329	171	15	based	base	VERB
crl-15329	171	16	organization	organization	NOUN
crl-15329	171	17	”	"	PUNCT
crl-15329	171	18	)	)	PUNCT
crl-15329	171	19	re­	re­	PROPN
crl-15329	171	20	flects	flect	VERB
crl-15329	171	21	a	a	DET
crl-15329	171	22	part	part	NOUN
crl-15329	171	23	of	of	ADP
crl-15329	171	24	the	the	DET
crl-15329	171	25	difficulty	difficulty	NOUN
crl-15329	171	26	;	;	PUNCT
crl-15329	171	27	it	it	PRON
crl-15329	171	28	is	be	AUX
crl-15329	171	29	not	not	PART
crl-15329	171	30	easy	easy	ADJ
crl-15329	171	31	to	to	PART
crl-15329	171	32	change	change	VERB
crl-15329	171	33	from	from	ADP
crl-15329	171	34	one	one	NUM
crl-15329	171	35	approach	approach	NOUN
crl-15329	171	36	to	to	ADP
crl-15329	171	37	another	another	PRON
crl-15329	171	38	.	.	PUNCT
crl-15329	172	1	another	another	DET
crl-15329	172	2	respondent	respondent	NOUN
crl-15329	172	3	confirmed	confirm	VERB
crl-15329	172	4	this	this	DET
crl-15329	172	5	in­	in­	NOUN
crl-15329	172	6	sight	sight	NOUN
crl-15329	172	7	:	:	PUNCT
crl-15329	172	8	change	change	NOUN
crl-15329	172	9	on	on	ADP
crl-15329	172	10	an	an	DET
crl-15329	172	11	organizational	organizational	ADJ
crl-15329	172	12	level	level	NOUN
crl-15329	172	13	is	be	AUX
crl-15329	172	14	hard	hard	ADJ
crl-15329	172	15	,	,	PUNCT
crl-15329	172	16	on	on	ADP
crl-15329	172	17	a	a	DET
crl-15329	172	18	personal	personal	ADJ
crl-15329	172	19	level	level	NOUN
crl-15329	172	20	,	,	PUNCT
crl-15329	172	21	even	even	ADV
crl-15329	172	22	more	more	ADV
crl-15329	172	23	so	so	ADV
crl-15329	172	24	.	.	PUNCT
crl-15329	173	1	but	but	CCONJ
crl-15329	173	2	the	the	DET
crl-15329	173	3	positives	positive	NOUN
crl-15329	173	4	of	of	ADP
crl-15329	173	5	being	be	AUX
crl-15329	173	6	able	able	ADJ
crl-15329	173	7	to	to	PART
crl-15329	173	8	provide	provide	VERB
crl-15329	173	9	better	well	ADJ
crl-15329	173	10	service	service	NOUN
crl-15329	173	11	to	to	ADP
crl-15329	173	12	our	our	PRON
crl-15329	173	13	customers	customer	NOUN
crl-15329	173	14	is	be	AUX
crl-15329	173	15	energizing	energize	VERB
crl-15329	173	16	and	and	CCONJ
crl-15329	173	17	out­	out­	PROPN
crl-15329	173	18	weighs	weigh	VERB
crl-15329	173	19	the	the	DET
crl-15329	173	20	difficulties	difficulty	NOUN
crl-15329	173	21	.	.	PUNCT
crl-15329	174	1	the	the	DET
crl-15329	174	2	affirmative	affirmative	ADJ
crl-15329	174	3	side	side	NOUN
crl-15329	174	4	of	of	ADP
crl-15329	174	5	the	the	DET
crl-15329	174	6	change	change	NOUN
crl-15329	174	7	is	be	AUX
crl-15329	174	8	observed	observe	VERB
crl-15329	174	9	in	in	ADP
crl-15329	174	10	the	the	DET
crl-15329	174	11	latter	latter	ADJ
crl-15329	174	12	part	part	NOUN
crl-15329	174	13	of	of	ADP
crl-15329	174	14	the	the	DET
crl-15329	174	15	respondent	respondent	NOUN
crl-15329	174	16	’s	’s	PART
crl-15329	174	17	remark	remark	NOUN
crl-15329	174	18	,	,	PUNCT
crl-15329	174	19	which	which	PRON
crl-15329	174	20	is	be	AUX
crl-15329	174	21	a	a	DET
crl-15329	174	22	confir­	confir­	X
crl-15329	174	23	mation	mation	NOUN
crl-15329	174	24	of	of	ADP
crl-15329	174	25	the	the	DET
crl-15329	174	26	major	major	ADJ
crl-15329	174	27	focus	focus	NOUN
crl-15329	174	28	throughout	throughout	ADP
crl-15329	174	29	these	these	DET
crl-15329	174	30	data	datum	NOUN
crl-15329	174	31	—	—	PUNCT
crl-15329	174	32	that	that	SCONJ
crl-15329	174	33	improving	improve	VERB
crl-15329	174	34	customer	customer	NOUN
crl-15329	174	35	service	service	NOUN
crl-15329	174	36	remains	remain	VERB
crl-15329	174	37	the	the	DET
crl-15329	174	38	major	major	ADJ
crl-15329	174	39	reason	reason	NOUN
crl-15329	174	40	for	for	ADP
crl-15329	174	41	the	the	DET
crl-15329	174	42	change	change	NOUN
crl-15329	174	43	.	.	PUNCT
crl-15329	175	1	another	another	DET
crl-15329	175	2	part	part	NOUN
crl-15329	175	3	of	of	ADP
crl-15329	175	4	the	the	DET
crl-15329	175	5	problem	problem	NOUN
crl-15329	175	6	(	(	PUNCT
crl-15329	175	7	in	in	ADP
crl-15329	175	8	addi­	addi­	NUM
crl-15329	175	9	tion	tion	NOUN
crl-15329	175	10	to	to	ADP
crl-15329	175	11	organizational	organizational	ADJ
crl-15329	175	12	and	and	CCONJ
crl-15329	175	13	personal	personal	ADJ
crl-15329	175	14	dif­	dif­	NOUN
crl-15329	175	15	ficulties	ficultie	NOUN
crl-15329	175	16	)	)	PUNCT
crl-15329	175	17	involves	involve	VERB
crl-15329	175	18	the	the	DET
crl-15329	175	19	respondent	respondent	NOUN
crl-15329	175	20	who	who	PRON
crl-15329	175	21	commented	comment	VERB
crl-15329	175	22	:	:	PUNCT
crl-15329	175	23	overall	overall	ADV
crl-15329	175	24	,	,	PUNCT
crl-15329	175	25	with	with	ADP
crl-15329	175	26	the	the	DET
crl-15329	175	27	team	team	NOUN
crl-15329	175	28	-	-	PUNCT
crl-15329	175	29	based	base	VERB
crl-15329	175	30	man­	man­	PROPN
crl-15329	175	31	agement	agement	NOUN
crl-15329	175	32	we	we	PRON
crl-15329	175	33	are	be	AUX
crl-15329	175	34	to	to	PART
crl-15329	175	35	provide	provide	VERB
crl-15329	175	36	more	more	ADJ
crl-15329	175	37	ser­	ser­	NOUN
crl-15329	175	38	vice	vice	NOUN
crl-15329	175	39	with	with	ADP
crl-15329	175	40	less	less	ADJ
crl-15329	175	41	staff	staff	NOUN
crl-15329	175	42	.	.	PUNCT
crl-15329	176	1	with	with	ADP
crl-15329	176	2	the	the	DET
crl-15329	176	3	focus	focus	NOUN
crl-15329	176	4	on	on	ADP
crl-15329	176	5	user	user	NOUN
crl-15329	176	6	self	self	NOUN
crl-15329	176	7	-	-	PUNCT
crl-15329	176	8	sufficiency	sufficiency	NOUN
crl-15329	176	9	,	,	PUNCT
crl-15329	176	10	we	we	PRON
crl-15329	176	11	were	be	AUX
crl-15329	176	12	able	able	ADJ
crl-15329	176	13	to	to	PART
crl-15329	176	14	automate	automate	VERB
crl-15329	176	15	and	and	CCONJ
crl-15329	176	16	upgrade	upgrade	VERB
crl-15329	176	17	our	our	PRON
crl-15329	176	18	systems	system	NOUN
crl-15329	176	19	,	,	PUNCT
crl-15329	176	20	thus	thus	ADV
crl-15329	176	21	allowing	allow	VERB
crl-15329	176	22	the	the	DET
crl-15329	176	23	library	library	NOUN
crl-15329	176	24	to	to	PART
crl-15329	176	25	move	move	VERB
crl-15329	176	26	into	into	ADP
crl-15329	176	27	the	the	DET
crl-15329	176	28	future	future	NOUN
crl-15329	176	29	and	and	CCONJ
crl-15329	176	30	be	be	AUX
crl-15329	176	31	more	more	ADV
crl-15329	176	32	viable	viable	ADJ
crl-15329	176	33	for	for	ADP
crl-15329	176	34	university	university	NOUN
crl-15329	176	35	funding	funding	NOUN
crl-15329	176	36	.	.	PUNCT
crl-15329	177	1	one	one	NUM
crl-15329	177	2	of	of	ADP
crl-15329	177	3	the	the	DET
crl-15329	177	4	strongest	strong	ADJ
crl-15329	177	5	points	point	NOUN
crl-15329	177	6	that	that	PRON
crl-15329	177	7	dem­	dem­	NOUN
crl-15329	177	8	onstrated	onstrate	VERB
crl-15329	177	9	how	how	SCONJ
crl-15329	177	10	the	the	DET
crl-15329	177	11	change	change	NOUN
crl-15329	177	12	from	from	ADP
crl-15329	177	13	hierar­	hierar­	PROPN
crl-15329	177	14	chy	chy	NOUN
crl-15329	177	15	to	to	PART
crl-15329	177	16	teams	team	NOUN
crl-15329	177	17	positively	positively	ADV
crl-15329	177	18	affected	affect	VERB
crl-15329	177	19	the	the	DET
crl-15329	177	20	bud­	bud­	NOUN
crl-15329	177	21	get	get	NOUN
crl-15329	177	22	process	process	NOUN
crl-15329	177	23	is	be	AUX
crl-15329	177	24	reflected	reflect	VERB
crl-15329	177	25	in	in	ADP
crl-15329	177	26	the	the	DET
crl-15329	177	27	latter	latter	ADJ
crl-15329	177	28	half	half	NOUN
crl-15329	177	29	of	of	ADP
crl-15329	177	30	this	this	DET
crl-15329	177	31	statement	statement	NOUN
crl-15329	177	32	.	.	PUNCT
crl-15329	178	1	one	one	NUM
crl-15329	178	2	respondent	respondent	NOUN
crl-15329	178	3	ex­	ex­	PROPN
crl-15329	178	4	plained	plain	VERB
crl-15329	178	5	that	that	SCONJ
crl-15329	178	6	focusing	focus	VERB
crl-15329	178	7	more	more	ADV
crl-15329	178	8	on	on	ADP
crl-15329	178	9	customer	customer	NOUN
crl-15329	178	10	service	service	NOUN
crl-15329	178	11	meant	mean	VERB
crl-15329	178	12	providing	provide	VERB
crl-15329	178	13	more	more	ADJ
crl-15329	178	14	service	service	NOUN
crl-15329	178	15	,	,	PUNCT
crl-15329	178	16	a	a	DET
crl-15329	178	17	shift	shift	NOUN
crl-15329	178	18	that	that	PRON
crl-15329	178	19	could	could	AUX
crl-15329	178	20	better	well	ADV
crl-15329	178	21	substantiate	substantiate	VERB
crl-15329	178	22	the	the	DET
crl-15329	178	23	viability	viability	NOUN
crl-15329	178	24	of	of	ADP
crl-15329	178	25	the	the	DET
crl-15329	178	26	library	library	NOUN
crl-15329	178	27	to	to	ADP
crl-15329	178	28	the	the	DET
crl-15329	178	29	university	university	NOUN
crl-15329	178	30	.	.	PUNCT
crl-15329	179	1	the	the	DET
crl-15329	179	2	library	library	NOUN
crl-15329	179	3	in	in	ADP
crl-15329	179	4	this	this	DET
crl-15329	179	5	instance	instance	NOUN
crl-15329	179	6	was	be	AUX
crl-15329	179	7	assisted	assist	VERB
crl-15329	179	8	by	by	ADP
crl-15329	179	9	the	the	DET
crl-15329	179	10	fact	fact	NOUN
crl-15329	179	11	that	that	SCONJ
crl-15329	179	12	the	the	DET
crl-15329	179	13	university	university	PROPN
crl-15329	179	14	adminis­	adminis­	PROPN
crl-15329	179	15	tration	tration	NOUN
crl-15329	179	16	had	have	AUX
crl-15329	179	17	both	both	CCONJ
crl-15329	179	18	encouraged	encourage	VERB
crl-15329	179	19	and	and	CCONJ
crl-15329	179	20	sup­	sup­	NOUN
crl-15329	179	21	ported	port	VERB
crl-15329	179	22	the	the	DET
crl-15329	179	23	change	change	NOUN
crl-15329	179	24	and	and	CCONJ
crl-15329	179	25	also	also	ADV
crl-15329	179	26	had	have	VERB
crl-15329	179	27	sup­	sup­	PROPN
crl-15329	179	28	ported	port	VERB
crl-15329	179	29	the	the	DET
crl-15329	179	30	library	library	NOUN
crl-15329	179	31	with	with	ADP
crl-15329	179	32	training	training	NOUN
crl-15329	179	33	and	and	CCONJ
crl-15329	179	34	guidance	guidance	NOUN
crl-15329	179	35	from	from	ADP
crl-15329	179	36	the	the	DET
crl-15329	179	37	university	university	NOUN
crl-15329	179	38	’s	’s	PART
crl-15329	179	39	human	human	ADJ
crl-15329	179	40	resources	resource	NOUN
crl-15329	179	41	department	department	PROPN
crl-15329	179	42	.	.	PUNCT
crl-15329	180	1	the	the	DET
crl-15329	180	2	institution	institution	NOUN
crl-15329	180	3	also	also	ADV
crl-15329	180	4	benefits	benefit	VERB
crl-15329	180	5	when	when	SCONJ
crl-15329	180	6	the	the	DET
crl-15329	180	7	work	work	NOUN
crl-15329	180	8	experience	experience	NOUN
crl-15329	180	9	provides	provide	VERB
crl-15329	180	10	students	student	NOUN
crl-15329	180	11	with	with	ADP
crl-15329	180	12	a	a	DET
crl-15329	180	13	connection	connection	NOUN
crl-15329	180	14	to	to	ADP
crl-15329	180	15	the	the	DET
crl-15329	180	16	university	university	NOUN
crl-15329	180	17	and	and	CCONJ
crl-15329	180	18	has	have	VERB
crl-15329	180	19	a	a	DET
crl-15329	180	20	positive	positive	ADJ
crl-15329	180	21	effect	effect	NOUN
crl-15329	180	22	on	on	ADP
crl-15329	180	23	student	student	NOUN
crl-15329	180	24	retention	retention	NOUN
crl-15329	180	25	rates	rate	NOUN
crl-15329	180	26	.	.	PUNCT
crl-15329	181	1	despite	despite	SCONJ
crl-15329	181	2	the	the	DET
crl-15329	181	3	difficulties	difficulty	NOUN
crl-15329	181	4	experienced	experience	VERB
crl-15329	181	5	by	by	ADP
crl-15329	181	6	the	the	DET
crl-15329	181	7	staff	staff	NOUN
crl-15329	181	8	,	,	PUNCT
crl-15329	181	9	the	the	DET
crl-15329	181	10	“	"	PUNCT
crl-15329	181	11	other	other	ADJ
crl-15329	181	12	comments	comment	NOUN
crl-15329	181	13	”	"	PUNCT
crl-15329	181	14	section	section	NOUN
crl-15329	181	15	also	also	ADV
crl-15329	181	16	revealed	reveal	VERB
crl-15329	181	17	their	their	PRON
crl-15329	181	18	commitment	commitment	NOUN
crl-15329	181	19	to	to	ADP
crl-15329	181	20	con­	con­	PROPN
crl-15329	181	21	tinue	tinue	NOUN
crl-15329	181	22	to	to	PART
crl-15329	181	23	refine	refine	VERB
crl-15329	181	24	the	the	DET
crl-15329	181	25	new	new	ADJ
crl-15329	181	26	process	process	NOUN
crl-15329	181	27	,	,	PUNCT
crl-15329	181	28	includ­	includ­	PROPN
crl-15329	181	29	ing	ing	NOUN
crl-15329	181	30	items	item	NOUN
crl-15329	181	31	such	such	ADJ
crl-15329	181	32	as	as	ADP
crl-15329	181	33	the	the	DET
crl-15329	181	34	amount	amount	NOUN
crl-15329	181	35	of	of	ADP
crl-15329	181	36	paper	paper	NOUN
crl-15329	181	37	580	580	NUM
crl-15329	181	38	college	college	PROPN
crl-15329	181	39	&	&	CCONJ
crl-15329	181	40	research	research	PROPN
crl-15329	181	41	libraries	library	NOUN
crl-15329	181	42	november	november	PROPN
crl-15329	181	43	1999	1999	NUM
crl-15329	181	44	generated	generate	VERB
crl-15329	181	45	and	and	CCONJ
crl-15329	181	46	the	the	DET
crl-15329	181	47	amount	amount	NOUN
crl-15329	181	48	of	of	ADP
crl-15329	181	49	time	time	NOUN
crl-15329	181	50	spent	spend	VERB
crl-15329	181	51	training	training	NOUN
crl-15329	181	52	and	and	CCONJ
crl-15329	181	53	hiring	hiring	NOUN
crl-15329	181	54	.	.	PUNCT
crl-15329	182	1	in	in	ADP
crl-15329	182	2	addition	addition	NOUN
crl-15329	182	3	,	,	PUNCT
crl-15329	182	4	the	the	DET
crl-15329	182	5	new	new	ADJ
crl-15329	182	6	structure	structure	NOUN
crl-15329	182	7	provided	provide	VERB
crl-15329	182	8	a	a	DET
crl-15329	182	9	framework	framework	NOUN
crl-15329	182	10	that	that	PRON
crl-15329	182	11	would	would	AUX
crl-15329	182	12	take	take	VERB
crl-15329	182	13	the	the	DET
crl-15329	182	14	staff	staff	NOUN
crl-15329	182	15	into	into	ADP
crl-15329	182	16	the	the	DET
crl-15329	182	17	future	future	NOUN
crl-15329	182	18	,	,	PUNCT
crl-15329	182	19	ad­	ad­	NUM
crl-15329	182	20	dress	dress	NOUN
crl-15329	182	21	continual	continual	ADJ
crl-15329	182	22	change	change	NOUN
crl-15329	182	23	,	,	PUNCT
crl-15329	182	24	and	and	CCONJ
crl-15329	182	25	assist	assist	VERB
crl-15329	182	26	staff	staff	NOUN
crl-15329	182	27	in	in	ADP
crl-15329	182	28	meeting	meet	VERB
crl-15329	182	29	the	the	DET
crl-15329	182	30	ever	ever	ADV
crl-15329	182	31	-	-	PUNCT
crl-15329	182	32	changing	change	VERB
crl-15329	182	33	needs	need	NOUN
crl-15329	182	34	of	of	ADP
crl-15329	182	35	the	the	DET
crl-15329	182	36	customers	customer	NOUN
crl-15329	182	37	,	,	PUNCT
crl-15329	182	38	all	all	PRON
crl-15329	182	39	of	of	ADP
crl-15329	182	40	which	which	PRON
crl-15329	182	41	emphasize	emphasize	VERB
crl-15329	182	42	the	the	DET
crl-15329	182	43	learning	learning	NOUN
crl-15329	182	44	organization	organization	NOUN
crl-15329	182	45	.	.	PUNCT
crl-15329	183	1	major	major	ADJ
crl-15329	183	2	findings	finding	NOUN
crl-15329	183	3	the	the	DET
crl-15329	183	4	major	major	ADJ
crl-15329	183	5	focus	focus	NOUN
crl-15329	183	6	of	of	ADP
crl-15329	183	7	this	this	DET
crl-15329	183	8	case	case	NOUN
crl-15329	183	9	study	study	NOUN
crl-15329	183	10	,	,	PUNCT
crl-15329	183	11	as	as	SCONJ
crl-15329	183	12	re­	re­	PROPN
crl-15329	183	13	vealed	veale	VERB
crl-15329	183	14	by	by	ADP
crl-15329	183	15	the	the	DET
crl-15329	183	16	respondents	respondent	NOUN
crl-15329	183	17	,	,	PUNCT
crl-15329	183	18	shows	show	VERB
crl-15329	183	19	a	a	DET
crl-15329	183	20	very	very	ADV
crl-15329	183	21	clearly	clearly	ADV
crl-15329	183	22	concentrated	concentrated	ADJ
crl-15329	183	23	effort	effort	NOUN
crl-15329	183	24	by	by	ADP
crl-15329	183	25	the	the	DET
crl-15329	183	26	staff	staff	NOUN
crl-15329	183	27	to	to	PART
crl-15329	183	28	improve	improve	VERB
crl-15329	183	29	customer	customer	NOUN
crl-15329	183	30	service	service	NOUN
crl-15329	183	31	.	.	PUNCT
crl-15329	184	1	the	the	DET
crl-15329	184	2	research	research	NOUN
crl-15329	184	3	,	,	PUNCT
crl-15329	184	4	however	however	ADV
crl-15329	184	5	,	,	PUNCT
crl-15329	184	6	suggests	suggest	VERB
crl-15329	184	7	the	the	DET
crl-15329	184	8	need	need	NOUN
crl-15329	184	9	for	for	ADP
crl-15329	184	10	a	a	DET
crl-15329	184	11	broader	broad	ADJ
crl-15329	184	12	basis	basis	NOUN
crl-15329	184	13	of	of	ADP
crl-15329	184	14	understanding	understanding	NOUN
crl-15329	184	15	of	of	ADP
crl-15329	184	16	customer	customer	NOUN
crl-15329	184	17	ser­	ser­	PROPN
crl-15329	184	18	vice	vice	NOUN
crl-15329	184	19	.	.	PUNCT
crl-15329	185	1	customer	customer	NOUN
crl-15329	185	2	service	service	NOUN
crl-15329	185	3	as	as	SCONJ
crl-15329	185	4	defined	define	VERB
crl-15329	185	5	in	in	ADP
crl-15329	185	6	this	this	DET
crl-15329	185	7	case	case	NOUN
crl-15329	185	8	study	study	NOUN
crl-15329	185	9	focuses	focus	VERB
crl-15329	185	10	on	on	ADP
crl-15329	185	11	external	external	ADJ
crl-15329	185	12	custom­	custom­	NOUN
crl-15329	185	13	ers	er	NOUN
crl-15329	185	14	to	to	ADP
crl-15329	185	15	the	the	DET
crl-15329	185	16	library	library	NOUN
crl-15329	185	17	.	.	PUNCT
crl-15329	186	1	a	a	DET
crl-15329	186	2	broader	broad	ADJ
crl-15329	186	3	base	base	NOUN
crl-15329	186	4	for	for	ADP
crl-15329	186	5	de­	de­	PROPN
crl-15329	186	6	fining	fine	VERB
crl-15329	186	7	the	the	DET
crl-15329	186	8	“	"	PUNCT
crl-15329	186	9	customer	customer	NOUN
crl-15329	186	10	”	"	PUNCT
crl-15329	186	11	would	would	AUX
crl-15329	186	12	be	be	AUX
crl-15329	186	13	to	to	PART
crl-15329	186	14	in­	in­	VERB
crl-15329	186	15	clude	clude	VERB
crl-15329	186	16	the	the	DET
crl-15329	186	17	staff	staff	NOUN
crl-15329	186	18	as	as	ADP
crl-15329	186	19	a	a	DET
crl-15329	186	20	part	part	NOUN
crl-15329	186	21	of	of	ADP
crl-15329	186	22	the	the	DET
crl-15329	186	23	“	"	PUNCT
crl-15329	186	24	customer	customer	NOUN
crl-15329	186	25	”	"	PUNCT
crl-15329	186	26	category	category	NOUN
crl-15329	186	27	(	(	PUNCT
crl-15329	186	28	internal	internal	ADJ
crl-15329	186	29	customer	customer	NOUN
crl-15329	186	30	)	)	PUNCT
crl-15329	186	31	.	.	PUNCT
crl-15329	187	1	a	a	DET
crl-15329	187	2	second	second	ADJ
crl-15329	187	3	important	important	ADJ
crl-15329	187	4	finding	finding	NOUN
crl-15329	187	5	of	of	ADP
crl-15329	187	6	this	this	DET
crl-15329	187	7	re­	re­	NOUN
crl-15329	187	8	search	search	NOUN
crl-15329	187	9	is	be	AUX
crl-15329	187	10	its	its	PRON
crl-15329	187	11	implications	implication	NOUN
crl-15329	187	12	for	for	ADP
crl-15329	187	13	the	the	DET
crl-15329	187	14	use	use	NOUN
crl-15329	187	15	of	of	ADP
crl-15329	187	16	stu­	stu­	NOUN
crl-15329	187	17	dent	dent	ADJ
crl-15329	187	18	assistants	assistant	NOUN
crl-15329	187	19	in	in	ADP
crl-15329	187	20	academic	academic	ADJ
crl-15329	187	21	libraries	library	NOUN
crl-15329	187	22	.	.	PUNCT
crl-15329	188	1	ac­	ac­	PROPN
crl-15329	188	2	cording	cord	VERB
crl-15329	188	3	to	to	ADP
crl-15329	188	4	david	david	PROPN
crl-15329	188	5	gregory	gregory	PROPN
crl-15329	188	6	,	,	PUNCT
crl-15329	188	7	arl	arl	PROPN
crl-15329	188	8	statistics	statistic	NOUN
crl-15329	188	9	reflect	reflect	VERB
crl-15329	188	10	that	that	SCONJ
crl-15329	188	11	student	student	NOUN
crl-15329	188	12	assistants	assistant	NOUN
crl-15329	188	13	make	make	VERB
crl-15329	188	14	up	up	ADP
crl-15329	188	15	24	24	NUM
crl-15329	188	16	to	to	PART
crl-15329	188	17	28	28	NUM
crl-15329	188	18	percent	percent	NOUN
crl-15329	188	19	of	of	ADP
crl-15329	188	20	academic	academic	ADJ
crl-15329	188	21	library	library	NOUN
crl-15329	188	22	staff.1	staff.1	NOUN
crl-15329	188	23	student	student	NOUN
crl-15329	188	24	assistants	assistant	NOUN
crl-15329	188	25	contribute	contribute	VERB
crl-15329	188	26	to	to	ADP
crl-15329	188	27	institu­	institu­	NOUN
crl-15329	188	28	tions	tion	NOUN
crl-15329	188	29	in	in	ADP
crl-15329	188	30	several	several	ADJ
crl-15329	188	31	ways	way	NOUN
crl-15329	188	32	,	,	PUNCT
crl-15329	188	33	including	include	VERB
crl-15329	188	34	making	make	VERB
crl-15329	188	35	the	the	DET
crl-15329	188	36	libraries	library	NOUN
crl-15329	188	37	less	less	ADV
crl-15329	188	38	intimidating	intimidating	ADJ
crl-15329	188	39	to	to	ADP
crl-15329	188	40	their	their	PRON
crl-15329	188	41	peers	peer	NOUN
crl-15329	188	42	—	—	PUNCT
crl-15329	188	43	sometimes	sometimes	ADV
crl-15329	188	44	students	student	NOUN
crl-15329	188	45	find	find	VERB
crl-15329	188	46	asking	ask	VERB
crl-15329	188	47	their	their	PRON
crl-15329	188	48	peers	peer	NOUN
crl-15329	188	49	questions	question	NOUN
crl-15329	188	50	easier	easy	ADJ
crl-15329	188	51	than	than	ADP
crl-15329	188	52	asking	ask	VERB
crl-15329	188	53	librarians	librarian	NOUN
crl-15329	188	54	.	.	PUNCT
crl-15329	189	1	there	there	PRON
crl-15329	189	2	are	be	VERB
crl-15329	189	3	also	also	ADV
crl-15329	189	4	indications	indication	NOUN
crl-15329	189	5	in	in	ADP
crl-15329	189	6	the	the	DET
crl-15329	189	7	literature	literature	NOUN
crl-15329	189	8	of	of	ADP
crl-15329	189	9	a	a	DET
crl-15329	189	10	few	few	ADJ
crl-15329	189	11	of	of	ADP
crl-15329	189	12	the	the	DET
crl-15329	189	13	shortcom­	shortcom­	PROPN
crl-15329	189	14	ings	ing	NOUN
crl-15329	189	15	of	of	ADP
crl-15329	189	16	these	these	DET
crl-15329	189	17	decisions	decision	NOUN
crl-15329	189	18	.	.	PUNCT
crl-15329	190	1	the	the	DET
crl-15329	190	2	institution	institution	NOUN
crl-15329	190	3	also	also	ADV
crl-15329	190	4	benefits	benefit	VERB
crl-15329	190	5	when	when	SCONJ
crl-15329	190	6	the	the	DET
crl-15329	190	7	work	work	NOUN
crl-15329	190	8	experience	experience	NOUN
crl-15329	190	9	provides	provide	VERB
crl-15329	190	10	students	student	NOUN
crl-15329	190	11	with	with	ADP
crl-15329	190	12	a	a	DET
crl-15329	190	13	connection	connection	NOUN
crl-15329	190	14	to	to	ADP
crl-15329	190	15	the	the	DET
crl-15329	190	16	university	university	NOUN
crl-15329	190	17	and	and	CCONJ
crl-15329	190	18	has	have	VERB
crl-15329	190	19	a	a	DET
crl-15329	190	20	positive	positive	ADJ
crl-15329	190	21	effect	effect	NOUN
crl-15329	190	22	on	on	ADP
crl-15329	190	23	student	student	NOUN
crl-15329	190	24	retention	retention	NOUN
crl-15329	190	25	rates	rate	NOUN
crl-15329	190	26	.	.	PUNCT
crl-15329	191	1	moreover	moreover	ADV
crl-15329	191	2	,	,	PUNCT
crl-15329	191	3	seek­	seek­	NOUN
crl-15329	191	4	ing	e	VERB
crl-15329	191	5	to	to	PART
crl-15329	191	6	fulfill	fulfill	VERB
crl-15329	191	7	the	the	DET
crl-15329	191	8	university	university	NOUN
crl-15329	191	9	’s	’s	NOUN
crl-15329	191	10	commitment	commitment	NOUN
crl-15329	191	11	to	to	ADP
crl-15329	191	12	diversity	diversity	NOUN
crl-15329	191	13	may	may	AUX
crl-15329	191	14	be	be	AUX
crl-15329	191	15	achieved	achieve	VERB
crl-15329	191	16	through	through	ADP
crl-15329	191	17	the	the	DET
crl-15329	191	18	selective	selective	ADJ
crl-15329	191	19	hiring	hiring	NOUN
crl-15329	191	20	of	of	ADP
crl-15329	191	21	student	student	NOUN
crl-15329	191	22	assistants	assistant	NOUN
crl-15329	191	23	to	to	PART
crl-15329	191	24	help	help	VERB
crl-15329	191	25	the	the	DET
crl-15329	191	26	university	university	NOUN
crl-15329	191	27	achieve	achieve	VERB
crl-15329	191	28	a	a	DET
crl-15329	191	29	more	more	ADV
crl-15329	191	30	cul­	cul­	ADJ
crl-15329	191	31	turally	turally	ADV
crl-15329	191	32	diverse	diverse	ADJ
crl-15329	191	33	workforce	workforce	NOUN
crl-15329	191	34	—	—	PUNCT
crl-15329	191	35	one	one	NUM
crl-15329	191	36	that	that	PRON
crl-15329	191	37	,	,	PUNCT
crl-15329	191	38	ac­	ac­	PROPN
crl-15329	191	39	cording	cord	VERB
crl-15329	191	40	to	to	ADP
crl-15329	191	41	jane	jane	PROPN
crl-15329	191	42	mcgurn	mcgurn	PROPN
crl-15329	191	43	kathman	kathman	NOUN
crl-15329	191	44	and	and	CCONJ
crl-15329	191	45	michael	michael	PROPN
crl-15329	191	46	d.	d.	PROPN
crl-15329	191	47	kathman	kathman	PROPN
crl-15329	191	48	,	,	PUNCT
crl-15329	191	49	should	should	AUX
crl-15329	191	50	be	be	AUX
crl-15329	191	51	a	a	DET
crl-15329	191	52	proac­	proac­	PROPN
crl-15329	191	53	tive	tive	NOUN
crl-15329	191	54	approach	approach	NOUN
crl-15329	191	55	where	where	SCONJ
crl-15329	191	56	the	the	DET
crl-15329	191	57	student	student	NOUN
crl-15329	191	58	em­	em­	PROPN
crl-15329	191	59	ployee	ployee	NOUN
crl-15329	191	60	group	group	NOUN
crl-15329	191	61	mirrors	mirror	VERB
crl-15329	191	62	the	the	DET
crl-15329	191	63	composition	composition	NOUN
crl-15329	191	64	of	of	ADP
crl-15329	191	65	the	the	DET
crl-15329	191	66	larger	large	ADJ
crl-15329	191	67	student	student	NOUN
crl-15329	191	68	body.2	body.2	ADP
crl-15329	191	69	finally	finally	ADV
crl-15329	191	70	,	,	PUNCT
crl-15329	191	71	accord­	accord­	X
crl-15329	191	72	ing	ing	NOUN
crl-15329	191	73	to	to	PART
crl-15329	191	74	maurice	maurice	VERB
crl-15329	191	75	b.	b.	PROPN
crl-15329	191	76	wheeler	wheeler	NOUN
crl-15329	191	77	and	and	CCONJ
crl-15329	191	78	jacqueline	jacqueline	PROPN
crl-15329	191	79	hansen	hansen	PROPN
crl-15329	191	80	,	,	PUNCT
crl-15329	191	81	student	student	NOUN
crl-15329	191	82	assistants	assistant	NOUN
crl-15329	191	83	are	be	AUX
crl-15329	191	84	a	a	DET
crl-15329	191	85	source	source	NOUN
crl-15329	191	86	of	of	ADP
crl-15329	191	87	recruitment	recruitment	NOUN
crl-15329	191	88	to	to	ADP
crl-15329	191	89	the	the	DET
crl-15329	191	90	profession	profession	NOUN
crl-15329	191	91	of	of	ADP
crl-15329	191	92	librarianship.3	librarianship.3	PROPN
crl-15329	191	93	they	they	PRON
crl-15329	191	94	point	point	VERB
crl-15329	191	95	out	out	ADP
crl-15329	191	96	that	that	SCONJ
crl-15329	191	97	a	a	DET
crl-15329	191	98	sig­	sig­	NOUN
crl-15329	191	99	nificant	nificant	ADJ
crl-15329	191	100	amount	amount	NOUN
crl-15329	191	101	of	of	ADP
crl-15329	191	102	research	research	NOUN
crl-15329	191	103	suggests	suggest	VERB
crl-15329	191	104	that	that	SCONJ
crl-15329	191	105	personal	personal	ADJ
crl-15329	191	106	contact	contact	NOUN
crl-15329	191	107	with	with	ADP
crl-15329	191	108	librarians	librarians	PROPN
crl-15329	191	109	is	be	AUX
crl-15329	191	110	a	a	DET
crl-15329	191	111	ma­	ma­	PROPN
crl-15329	191	112	jor	jor	NOUN
crl-15329	191	113	determinant	determinant	NOUN
crl-15329	191	114	in	in	ADP
crl-15329	191	115	many	many	ADJ
crl-15329	191	116	people	people	NOUN
crl-15329	191	117	’s	’s	PART
crl-15329	191	118	deci­	deci­	ADJ
crl-15329	191	119	sions	sion	NOUN
crl-15329	191	120	to	to	PART
crl-15329	191	121	pursue	pursue	VERB
crl-15329	191	122	careers	career	NOUN
crl-15329	191	123	in	in	ADP
crl-15329	191	124	the	the	DET
crl-15329	191	125	profession	profession	NOUN
crl-15329	191	126	.	.	PUNCT
crl-15329	192	1	the	the	DET
crl-15329	192	2	team	team	NOUN
crl-15329	192	3	approach	approach	NOUN
crl-15329	192	4	also	also	ADV
crl-15329	192	5	indicates	indicate	VERB
crl-15329	192	6	how	how	SCONJ
crl-15329	192	7	students	student	NOUN
crl-15329	192	8	can	can	AUX
crl-15329	192	9	both	both	PRON
crl-15329	192	10	contribute	contribute	VERB
crl-15329	192	11	and	and	CCONJ
crl-15329	192	12	receive	receive	VERB
crl-15329	192	13	greater	great	ADJ
crl-15329	192	14	benefits	benefit	NOUN
crl-15329	192	15	in	in	ADP
crl-15329	192	16	the	the	DET
crl-15329	192	17	workplace	workplace	NOUN
crl-15329	192	18	,	,	PUNCT
crl-15329	192	19	as	as	SCONJ
crl-15329	192	20	re­	re­	PROPN
crl-15329	192	21	ported	port	VERB
crl-15329	192	22	by	by	ADP
crl-15329	192	23	the	the	DET
crl-15329	192	24	one	one	NUM
crl-15329	192	25	student	student	NOUN
crl-15329	192	26	worker	worker	NOUN
crl-15329	192	27	in	in	ADP
crl-15329	192	28	the	the	DET
crl-15329	192	29	study	study	NOUN
crl-15329	192	30	:	:	PUNCT
crl-15329	192	31	as	as	ADP
crl-15329	192	32	a	a	DET
crl-15329	192	33	student	student	NOUN
crl-15329	192	34	in	in	ADP
crl-15329	192	35	the	the	DET
crl-15329	192	36	library	library	NOUN
crl-15329	192	37	,	,	PUNCT
crl-15329	192	38	this	this	DET
crl-15329	192	39	[	[	X
crl-15329	192	40	the	the	DET
crl-15329	192	41	team	team	NOUN
crl-15329	192	42	approach	approach	VERB
crl-15329	192	43	]	]	PUNCT
crl-15329	192	44	has	have	AUX
crl-15329	192	45	given	give	VERB
crl-15329	192	46	me	i	PRON
crl-15329	192	47	the	the	DET
crl-15329	192	48	opportunity	opportunity	NOUN
crl-15329	192	49	to	to	PART
crl-15329	192	50	learn	learn	VERB
crl-15329	192	51	more	more	ADV
crl-15329	192	52	working	work	VERB
crl-15329	192	53	with	with	ADP
crl-15329	192	54	a	a	DET
crl-15329	192	55	team	team	NOUN
crl-15329	192	56	with	with	ADP
crl-15329	192	57	varying	vary	VERB
crl-15329	192	58	job	job	NOUN
crl-15329	192	59	re­	re­	NOUN
crl-15329	192	60	sponsibilities	sponsibilitie	NOUN
crl-15329	192	61	than	than	SCONJ
crl-15329	192	62	i	i	PRON
crl-15329	192	63	may	may	AUX
crl-15329	192	64	have	have	AUX
crl-15329	192	65	oth­	oth­	PROPN
crl-15329	192	66	erwise	erwise	ADV
crl-15329	192	67	had	have	AUX
crl-15329	192	68	.	.	PUNCT
crl-15329	193	1	it	it	PRON
crl-15329	193	2	is	be	AUX
crl-15329	193	3	clear	clear	ADJ
crl-15329	193	4	from	from	ADP
crl-15329	193	5	the	the	DET
crl-15329	193	6	data	datum	NOUN
crl-15329	193	7	that	that	PRON
crl-15329	193	8	in	in	ADP
crl-15329	193	9	some	some	DET
crl-15329	193	10	instances	instance	NOUN
crl-15329	193	11	,	,	PUNCT
crl-15329	193	12	the	the	DET
crl-15329	193	13	actual	actual	ADJ
crl-15329	193	14	results	result	NOUN
crl-15329	193	15	sought	seek	VERB
crl-15329	193	16	in	in	ADP
crl-15329	193	17	this	this	DET
crl-15329	193	18	change	change	NOUN
crl-15329	193	19	from	from	ADP
crl-15329	193	20	hierarchy	hierarchy	NOUN
crl-15329	193	21	to	to	ADP
crl-15329	193	22	teams	team	NOUN
crl-15329	193	23	exceeded	exceed	VERB
crl-15329	193	24	the	the	DET
crl-15329	193	25	intended	intend	VERB
crl-15329	193	26	results	result	NOUN
crl-15329	193	27	.	.	PUNCT
crl-15329	194	1	the	the	DET
crl-15329	194	2	first	first	ADJ
crl-15329	194	3	result	result	NOUN
crl-15329	194	4	is	be	AUX
crl-15329	194	5	the	the	DET
crl-15329	194	6	importance	importance	NOUN
crl-15329	194	7	of	of	ADP
crl-15329	194	8	taking	take	VERB
crl-15329	194	9	into	into	ADP
crl-15329	194	10	consideration	consideration	NOUN
crl-15329	194	11	the	the	DET
crl-15329	194	12	challenges	challenge	NOUN
crl-15329	194	13	that	that	PRON
crl-15329	194	14	come	come	VERB
crl-15329	194	15	with	with	ADP
crl-15329	194	16	institut­	institut­	NOUN
crl-15329	194	17	ing	ing	NOUN
crl-15329	194	18	change	change	NOUN
crl-15329	194	19	in	in	ADP
crl-15329	194	20	an	an	DET
crl-15329	194	21	organization	organization	NOUN
crl-15329	194	22	.	.	PUNCT
crl-15329	195	1	it	it	PRON
crl-15329	195	2	seems	seem	VERB
crl-15329	195	3	clear	clear	ADJ
crl-15329	195	4	that	that	SCONJ
crl-15329	195	5	,	,	PUNCT
crl-15329	195	6	even	even	ADV
crl-15329	195	7	though	though	SCONJ
crl-15329	195	8	training	training	NOUN
crl-15329	195	9	was	be	AUX
crl-15329	195	10	available	available	ADJ
crl-15329	195	11	to	to	PART
crl-15329	195	12	staff	staff	VERB
crl-15329	195	13	on	on	ADP
crl-15329	195	14	the	the	DET
crl-15329	195	15	issue	issue	NOUN
crl-15329	195	16	of	of	ADP
crl-15329	195	17	change	change	NOUN
crl-15329	195	18	,	,	PUNCT
crl-15329	195	19	change	change	NOUN
crl-15329	195	20	still	still	ADV
crl-15329	195	21	must	must	AUX
crl-15329	195	22	be	be	AUX
crl-15329	195	23	addressed	address	VERB
crl-15329	195	24	on	on	ADP
crl-15329	195	25	an	an	DET
crl-15329	195	26	ongoing	ongoing	ADJ
crl-15329	195	27	basis	basis	NOUN
crl-15329	195	28	.	.	PUNCT
crl-15329	196	1	the	the	DET
crl-15329	196	2	emphasis	emphasis	NOUN
crl-15329	196	3	on	on	ADP
crl-15329	196	4	partnerships	partnership	NOUN
crl-15329	196	5	is	be	AUX
crl-15329	196	6	a	a	DET
crl-15329	196	7	new	new	ADJ
crl-15329	196	8	insight	insight	NOUN
crl-15329	196	9	.	.	PUNCT
crl-15329	197	1	more	more	ADV
crl-15329	197	2	often	often	ADV
crl-15329	197	3	than	than	ADP
crl-15329	197	4	not	not	PART
crl-15329	197	5	,	,	PUNCT
crl-15329	197	6	the	the	DET
crl-15329	197	7	im­	im­	PROPN
crl-15329	197	8	portance	portance	NOUN
crl-15329	197	9	of	of	ADP
crl-15329	197	10	partnerships	partnership	NOUN
crl-15329	197	11	in	in	ADP
crl-15329	197	12	the	the	DET
crl-15329	197	13	tradi­	tradi­	PROPN
crl-15329	197	14	tional	tional	ADJ
crl-15329	197	15	literature	literature	NOUN
crl-15329	197	16	is	be	AUX
crl-15329	197	17	focused	focus	VERB
crl-15329	197	18	on	on	ADP
crl-15329	197	19	librarians	librarian	NOUN
crl-15329	197	20	with	with	ADP
crl-15329	197	21	their	their	PRON
crl-15329	197	22	constituencies	constituency	NOUN
crl-15329	197	23	outside	outside	ADP
crl-15329	197	24	the	the	DET
crl-15329	197	25	li­	li­	PROPN
crl-15329	197	26	brary	brary	PROPN
crl-15329	197	27	,	,	PUNCT
crl-15329	197	28	not	not	PART
crl-15329	197	29	among	among	ADP
crl-15329	197	30	themselves	themselves	PRON
crl-15329	197	31	.	.	PUNCT
crl-15329	198	1	this	this	DET
crl-15329	198	2	study	study	NOUN
crl-15329	198	3	emphasizes	emphasize	VERB
crl-15329	198	4	the	the	DET
crl-15329	198	5	importance	importance	NOUN
crl-15329	198	6	of	of	ADP
crl-15329	198	7	librarians	librarian	NOUN
crl-15329	198	8	establishing	establish	VERB
crl-15329	198	9	partnerships	partnership	NOUN
crl-15329	198	10	within	within	ADP
crl-15329	198	11	the	the	DET
crl-15329	198	12	staff	staff	NOUN
crl-15329	198	13	of	of	ADP
crl-15329	198	14	the	the	DET
crl-15329	198	15	library	library	NOUN
crl-15329	198	16	.	.	PUNCT
crl-15329	199	1	such	such	ADJ
crl-15329	199	2	partnerships	partnership	NOUN
crl-15329	199	3	help	help	VERB
crl-15329	199	4	to	to	PART
crl-15329	199	5	establish	establish	VERB
crl-15329	199	6	better	well	ADJ
crl-15329	199	7	levels	level	NOUN
crl-15329	199	8	of	of	ADP
crl-15329	199	9	communication	communication	NOUN
crl-15329	199	10	patterns	pattern	NOUN
crl-15329	199	11	,	,	PUNCT
crl-15329	199	12	goal	goal	NOUN
crl-15329	199	13	-	-	PUNCT
crl-15329	199	14	setting	set	VERB
crl-15329	199	15	plans	plan	NOUN
crl-15329	199	16	,	,	PUNCT
crl-15329	199	17	problemsolving	problemsolve	VERB
crl-15329	199	18	perspectives	perspective	NOUN
crl-15329	199	19	,	,	PUNCT
crl-15329	199	20	and	and	CCONJ
crl-15329	199	21	strategies	strategy	NOUN
crl-15329	199	22	for	for	ADP
crl-15329	199	23	improving	improve	VERB
crl-15329	199	24	customer	customer	NOUN
crl-15329	199	25	services	service	NOUN
crl-15329	199	26	.	.	PUNCT
crl-15329	200	1	despite	despite	SCONJ
crl-15329	200	2	the	the	DET
crl-15329	200	3	benefits	benefit	NOUN
crl-15329	200	4	of	of	ADP
crl-15329	200	5	the	the	DET
crl-15329	200	6	team	team	NOUN
crl-15329	200	7	ap­	ap­	VERB
crl-15329	200	8	proach	proach	NOUN
crl-15329	200	9	,	,	PUNCT
crl-15329	200	10	however	however	ADV
crl-15329	200	11	,	,	PUNCT
crl-15329	200	12	it	it	PRON
crl-15329	200	13	is	be	AUX
crl-15329	200	14	important	important	ADJ
crl-15329	200	15	to	to	PART
crl-15329	200	16	look	look	VERB
crl-15329	200	17	at	at	ADP
crl-15329	200	18	the	the	DET
crl-15329	200	19	shortcomings	shortcoming	NOUN
crl-15329	200	20	that	that	PRON
crl-15329	200	21	might	might	AUX
crl-15329	200	22	result	result	VERB
crl-15329	200	23	for	for	ADP
crl-15329	200	24	those	those	DET
crl-15329	200	25	staff	staff	NOUN
crl-15329	200	26	members	member	NOUN
crl-15329	200	27	who	who	PRON
crl-15329	200	28	seek	seek	VERB
crl-15329	200	29	some	some	DET
crl-15329	200	30	level	level	NOUN
crl-15329	200	31	of	of	ADP
crl-15329	200	32	individual	individual	ADJ
crl-15329	200	33	satisfaction	satisfaction	NOUN
crl-15329	200	34	in	in	ADP
crl-15329	200	35	addition	addition	NOUN
crl-15329	200	36	to	to	ADP
crl-15329	200	37	the	the	DET
crl-15329	200	38	satisfaction	satisfaction	NOUN
crl-15329	200	39	they	they	PRON
crl-15329	200	40	gain	gain	VERB
crl-15329	200	41	from	from	ADP
crl-15329	200	42	the	the	DET
crl-15329	200	43	team	team	NOUN
crl-15329	200	44	approach	approach	NOUN
crl-15329	200	45	.	.	PUNCT
crl-15329	201	1	although	although	SCONJ
crl-15329	201	2	the	the	DET
crl-15329	201	3	major	major	ADJ
crl-15329	201	4	emphasis	emphasis	NOUN
crl-15329	201	5	of	of	ADP
crl-15329	201	6	em­	em­	NOUN
crl-15329	201	7	powerment	powerment	NOUN
crl-15329	201	8	in	in	ADP
crl-15329	201	9	tqm	tqm	ADJ
crl-15329	201	10	centers	center	NOUN
crl-15329	201	11	on	on	ADP
crl-15329	201	12	the	the	DET
crl-15329	201	13	li­	li­	NOUN
crl-15329	201	14	the	the	DET
crl-15329	201	15	impact	impact	NOUN
crl-15329	201	16	of	of	ADP
crl-15329	201	17	change	change	NOUN
crl-15329	201	18	from	from	ADP
crl-15329	201	19	hierarchy	hierarchy	NOUN
crl-15329	201	20	to	to	PART
crl-15329	201	21	teams	team	NOUN
crl-15329	201	22	581	581	NUM
crl-15329	201	23	brary	brary	ADJ
crl-15329	201	24	staff	staff	NOUN
crl-15329	201	25	,	,	PUNCT
crl-15329	201	26	this	this	DET
crl-15329	201	27	study	study	NOUN
crl-15329	201	28	suggests	suggest	VERB
crl-15329	201	29	that	that	SCONJ
crl-15329	201	30	the	the	DET
crl-15329	201	31	library	library	PROPN
crl-15329	201	32	’s	’s	PART
crl-15329	201	33	customers	customer	NOUN
crl-15329	201	34	also	also	ADV
crl-15329	201	35	have	have	AUX
crl-15329	201	36	benefited	benefit	VERB
crl-15329	201	37	from	from	ADP
crl-15329	201	38	empowerment	empowerment	NOUN
crl-15329	201	39	.	.	PUNCT
crl-15329	202	1	empowerment	empowerment	NOUN
crl-15329	202	2	for	for	ADP
crl-15329	202	3	the	the	DET
crl-15329	202	4	external	external	ADJ
crl-15329	202	5	customer	customer	NOUN
crl-15329	202	6	is	be	AUX
crl-15329	202	7	in	in	ADP
crl-15329	202	8	the	the	DET
crl-15329	202	9	form	form	NOUN
crl-15329	202	10	of	of	ADP
crl-15329	202	11	gaining	gain	VERB
crl-15329	202	12	self	self	NOUN
crl-15329	202	13	-	-	PUNCT
crl-15329	202	14	sufficiency	sufficiency	NOUN
crl-15329	202	15	in	in	ADP
crl-15329	202	16	using	use	VERB
crl-15329	202	17	library	library	NOUN
crl-15329	202	18	resources	resource	NOUN
crl-15329	202	19	.	.	PUNCT
crl-15329	203	1	comparison	comparison	NOUN
crl-15329	203	2	of	of	ADP
crl-15329	203	3	data	data	NOUN
crl-15329	203	4	:	:	PUNCT
crl-15329	203	5	university	university	NOUN
crl-15329	203	6	x	x	PROPN
crl-15329	203	7	and	and	CCONJ
crl-15329	203	8	duke	duke	PROPN
crl-15329	203	9	university	university	PROPN
crl-15329	203	10	a	a	DET
crl-15329	203	11	comparison	comparison	NOUN
crl-15329	203	12	(	(	PUNCT
crl-15329	203	13	mostly	mostly	ADV
crl-15329	203	14	of	of	ADP
crl-15329	203	15	similarities	similarity	NOUN
crl-15329	203	16	)	)	PUNCT
crl-15329	203	17	of	of	ADP
crl-15329	203	18	the	the	DET
crl-15329	203	19	two	two	NUM
crl-15329	203	20	schools	school	NOUN
crl-15329	203	21	,	,	PUNCT
crl-15329	203	22	university	university	PROPN
crl-15329	203	23	x	x	PROPN
crl-15329	203	24	and	and	CCONJ
crl-15329	203	25	duke	duke	PROPN
crl-15329	203	26	university	university	PROPN
crl-15329	203	27	,	,	PUNCT
crl-15329	203	28	is	be	AUX
crl-15329	203	29	based	base	VERB
crl-15329	203	30	on	on	ADP
crl-15329	203	31	the	the	DET
crl-15329	203	32	survey	survey	NOUN
crl-15329	203	33	and	and	CCONJ
crl-15329	203	34	on	on	ADP
crl-15329	203	35	library	library	NOUN
crl-15329	203	36	documents	document	NOUN
crl-15329	203	37	examined	examine	VERB
crl-15329	203	38	that	that	SCONJ
crl-15329	203	39	per­	per­	NOUN
crl-15329	203	40	tained	taine	VERB
crl-15329	203	41	to	to	ADP
crl-15329	203	42	the	the	DET
crl-15329	203	43	change	change	NOUN
crl-15329	203	44	from	from	ADP
crl-15329	203	45	hierarchy	hierarchy	NOUN
crl-15329	203	46	to	to	ADP
crl-15329	203	47	teams	team	NOUN
crl-15329	203	48	.	.	PUNCT
crl-15329	204	1	in	in	ADP
crl-15329	204	2	addition	addition	NOUN
crl-15329	204	3	to	to	ADP
crl-15329	204	4	comparing	compare	VERB
crl-15329	204	5	the	the	DET
crl-15329	204	6	data	datum	NOUN
crl-15329	204	7	based	base	VERB
crl-15329	204	8	on	on	ADP
crl-15329	204	9	the	the	DET
crl-15329	204	10	three	three	NUM
crl-15329	204	11	major	major	ADJ
crl-15329	204	12	components	component	NOUN
crl-15329	204	13	of	of	ADP
crl-15329	204	14	tqm	tqm	NOUN
crl-15329	204	15	(	(	PUNCT
crl-15329	204	16	the	the	DET
crl-15329	204	17	learning	learn	VERB
crl-15329	204	18	organization	organization	NOUN
crl-15329	204	19	,	,	PUNCT
crl-15329	204	20	cus­	cus­	NOUN
crl-15329	204	21	tomer	tomer	NOUN
crl-15329	204	22	service	service	NOUN
crl-15329	204	23	,	,	PUNCT
crl-15329	204	24	and	and	CCONJ
crl-15329	204	25	empowerment	empowerment	NOUN
crl-15329	204	26	)	)	PUNCT
crl-15329	204	27	,	,	PUNCT
crl-15329	204	28	this	this	DET
crl-15329	204	29	analysis	analysis	NOUN
crl-15329	204	30	includes	include	VERB
crl-15329	204	31	researcher	researcher	NOUN
crl-15329	204	32	-	-	PUNCT
crl-15329	204	33	constructed	construct	VERB
crl-15329	204	34	themes	theme	NOUN
crl-15329	204	35	as	as	SCONJ
crl-15329	204	36	defined	define	VERB
crl-15329	204	37	earlier	early	ADV
crl-15329	204	38	by	by	ADP
crl-15329	204	39	marlow.4	marlow.4	PROPN
crl-15329	204	40	such	such	ADJ
crl-15329	204	41	themes	theme	NOUN
crl-15329	204	42	are	be	AUX
crl-15329	204	43	designated	designate	VERB
crl-15329	204	44	as	as	ADP
crl-15329	204	45	the	the	DET
crl-15329	204	46	etic	etic	ADJ
crl-15329	204	47	approach	approach	NOUN
crl-15329	204	48	in	in	ADP
crl-15329	204	49	qualitative	qualitative	ADJ
crl-15329	204	50	research	research	NOUN
crl-15329	204	51	;	;	PUNCT
crl-15329	204	52	they	they	PRON
crl-15329	204	53	are	be	AUX
crl-15329	204	54	derived	derive	VERB
crl-15329	204	55	from	from	ADP
crl-15329	204	56	patterns	pattern	NOUN
crl-15329	204	57	identified	identify	VERB
crl-15329	204	58	in	in	ADP
crl-15329	204	59	the	the	DET
crl-15329	204	60	data	datum	NOUN
crl-15329	204	61	.	.	PUNCT
crl-15329	205	1	although	although	SCONJ
crl-15329	205	2	the	the	DET
crl-15329	205	3	themes	theme	NOUN
crl-15329	205	4	may	may	AUX
crl-15329	205	5	be	be	AUX
crl-15329	205	6	mean­	mean­	NOUN
crl-15329	205	7	ingless	ingless	NOUN
crl-15329	205	8	to	to	ADP
crl-15329	205	9	the	the	DET
crl-15329	205	10	persons	person	NOUN
crl-15329	205	11	under	under	ADP
crl-15329	205	12	study	study	NOUN
crl-15329	205	13	,	,	PUNCT
crl-15329	205	14	they	they	PRON
crl-15329	205	15	provide	provide	VERB
crl-15329	205	16	a	a	DET
crl-15329	205	17	good	good	ADJ
crl-15329	205	18	overall	overall	ADJ
crl-15329	205	19	picture	picture	NOUN
crl-15329	205	20	of	of	ADP
crl-15329	205	21	the	the	DET
crl-15329	205	22	phe­	phe­	NOUN
crl-15329	205	23	nomena	nomena	PROPN
crl-15329	205	24	being	be	AUX
crl-15329	205	25	investigated	investigate	VERB
crl-15329	205	26	.	.	PUNCT
crl-15329	206	1	these	these	DET
crl-15329	206	2	themes	theme	NOUN
crl-15329	206	3	are	be	AUX
crl-15329	206	4	mission	mission	NOUN
crl-15329	206	5	,	,	PUNCT
crl-15329	206	6	diversity	diversity	NOUN
crl-15329	206	7	,	,	PUNCT
crl-15329	206	8	and	and	CCONJ
crl-15329	206	9	trust	trust	NOUN
crl-15329	206	10	.	.	PUNCT
crl-15329	207	1	an	an	DET
crl-15329	207	2	additional	additional	ADJ
crl-15329	207	3	focus	focus	NOUN
crl-15329	207	4	included	include	VERB
crl-15329	207	5	a	a	DET
crl-15329	207	6	discus­	discus­	NOUN
crl-15329	207	7	sion	sion	NOUN
crl-15329	207	8	of	of	ADP
crl-15329	207	9	the	the	DET
crl-15329	207	10	question	question	NOUN
crl-15329	207	11	,	,	PUNCT
crl-15329	207	12	what	what	PRON
crl-15329	207	13	was	be	AUX
crl-15329	207	14	the	the	DET
crl-15329	207	15	na­	na­	NOUN
crl-15329	207	16	ture	ture	NOUN
crl-15329	207	17	of	of	ADP
crl-15329	207	18	the	the	DET
crl-15329	207	19	shift	shift	NOUN
crl-15329	207	20	from	from	ADP
crl-15329	207	21	hierarchy	hierarchy	NOUN
crl-15329	207	22	to	to	ADP
crl-15329	207	23	teams	team	NOUN
crl-15329	207	24	in	in	ADP
crl-15329	207	25	the	the	DET
crl-15329	207	26	two	two	NUM
crl-15329	207	27	settings	setting	NOUN
crl-15329	207	28	?	?	PUNCT
crl-15329	208	1	the	the	DET
crl-15329	208	2	periods	period	NOUN
crl-15329	208	3	during	during	ADP
crl-15329	208	4	which	which	PRON
crl-15329	208	5	the	the	DET
crl-15329	208	6	two	two	NUM
crl-15329	208	7	schools	school	NOUN
crl-15329	208	8	began	begin	VERB
crl-15329	208	9	the	the	DET
crl-15329	208	10	discussion	discussion	NOUN
crl-15329	208	11	of	of	ADP
crl-15329	208	12	a	a	DET
crl-15329	208	13	change	change	NOUN
crl-15329	208	14	from	from	ADP
crl-15329	208	15	hierarchy	hierarchy	NOUN
crl-15329	208	16	to	to	ADP
crl-15329	208	17	teams	team	NOUN
crl-15329	208	18	are	be	AUX
crl-15329	208	19	different	different	ADJ
crl-15329	208	20	:	:	PUNCT
crl-15329	208	21	duke	duke	NOUN
crl-15329	208	22	began	begin	VERB
crl-15329	208	23	in	in	ADP
crl-15329	208	24	1984—1985	1984—1985	NUM
crl-15329	208	25	,	,	PUNCT
crl-15329	208	26	and	and	CCONJ
crl-15329	208	27	univer­	univer­	ADP
crl-15329	208	28	sity	sity	NOUN
crl-15329	208	29	x	x	PROPN
crl-15329	208	30	began	begin	VERB
crl-15329	208	31	in	in	ADP
crl-15329	208	32	1993–1994	1993–1994	NUM
crl-15329	208	33	.	.	PUNCT
crl-15329	209	1	however	however	ADV
crl-15329	209	2	,	,	PUNCT
crl-15329	209	3	the	the	DET
crl-15329	209	4	reasons	reason	NOUN
crl-15329	209	5	for	for	ADP
crl-15329	209	6	making	make	VERB
crl-15329	209	7	the	the	DET
crl-15329	209	8	change	change	NOUN
crl-15329	209	9	were	be	AUX
crl-15329	209	10	very	very	ADV
crl-15329	209	11	similar	similar	ADJ
crl-15329	209	12	:	:	PUNCT
crl-15329	209	13	technology	technology	NOUN
crl-15329	209	14	,	,	PUNCT
crl-15329	209	15	improved	improve	VERB
crl-15329	209	16	user	user	NOUN
crl-15329	209	17	or	or	CCONJ
crl-15329	209	18	customer	customer	NOUN
crl-15329	209	19	services	service	NOUN
crl-15329	209	20	,	,	PUNCT
crl-15329	209	21	the	the	DET
crl-15329	209	22	desire	desire	NOUN
crl-15329	209	23	to	to	PART
crl-15329	209	24	become	become	VERB
crl-15329	209	25	involved	involved	ADJ
crl-15329	209	26	or	or	CCONJ
crl-15329	209	27	more	more	ADV
crl-15329	209	28	involved	involve	VERB
crl-15329	209	29	in	in	ADP
crl-15329	209	30	decision	decision	NOUN
crl-15329	209	31	making	making	NOUN
crl-15329	209	32	,	,	PUNCT
crl-15329	209	33	budget	budget	NOUN
crl-15329	209	34	considerations	consideration	NOUN
crl-15329	209	35	,	,	PUNCT
crl-15329	209	36	and	and	CCONJ
crl-15329	209	37	,	,	PUNCT
crl-15329	209	38	in	in	ADP
crl-15329	209	39	the	the	DET
crl-15329	209	40	case	case	NOUN
crl-15329	209	41	of	of	ADP
crl-15329	209	42	duke	duke	NOUN
crl-15329	209	43	,	,	PUNCT
crl-15329	209	44	an	an	DET
crl-15329	209	45	improved	improve	VERB
crl-15329	209	46	ranking	ranking	NOUN
crl-15329	209	47	in	in	ADP
crl-15329	209	48	arl	arl	PROPN
crl-15329	209	49	.	.	PUNCT
crl-15329	210	1	in	in	ADP
crl-15329	210	2	addition	addition	NOUN
crl-15329	210	3	,	,	PUNCT
crl-15329	210	4	university	university	PROPN
crl-15329	210	5	x	x	PROPN
crl-15329	210	6	had	have	AUX
crl-15329	210	7	just	just	ADV
crl-15329	210	8	hired	hire	VERB
crl-15329	210	9	a	a	DET
crl-15329	210	10	new	new	ADJ
crl-15329	210	11	dean	dean	NOUN
crl-15329	210	12	of	of	ADP
crl-15329	210	13	the	the	DET
crl-15329	210	14	library	library	NOUN
crl-15329	210	15	school	school	NOUN
crl-15329	210	16	.	.	PUNCT
crl-15329	211	1	prior	prior	ADV
crl-15329	211	2	to	to	ADP
crl-15329	211	3	the	the	DET
crl-15329	211	4	change	change	NOUN
crl-15329	211	5	in	in	ADP
crl-15329	211	6	management	management	NOUN
crl-15329	211	7	,	,	PUNCT
crl-15329	211	8	duke	duke	PROPN
crl-15329	211	9	’s	’s	PART
crl-15329	211	10	staff	staff	NOUN
crl-15329	211	11	was	be	AUX
crl-15329	211	12	using	use	VERB
crl-15329	211	13	a	a	DET
crl-15329	211	14	participative	participative	ADJ
crl-15329	211	15	management	management	NOUN
crl-15329	211	16	approach	approach	NOUN
crl-15329	211	17	;	;	PUNCT
crl-15329	211	18	it	it	PRON
crl-15329	211	19	is	be	AUX
crl-15329	211	20	unclear	unclear	ADJ
crl-15329	211	21	from	from	ADP
crl-15329	211	22	the	the	DET
crl-15329	211	23	data	datum	NOUN
crl-15329	211	24	which	which	PRON
crl-15329	211	25	approach	approach	VERB
crl-15329	211	26	university	university	PROPN
crl-15329	211	27	x	x	PROPN
crl-15329	211	28	was	be	AUX
crl-15329	211	29	using	use	VERB
crl-15329	211	30	before	before	SCONJ
crl-15329	211	31	the	the	DET
crl-15329	211	32	change	change	NOUN
crl-15329	211	33	was	be	AUX
crl-15329	211	34	made	make	VERB
crl-15329	211	35	from	from	ADP
crl-15329	211	36	hierarchy	hierarchy	NOUN
crl-15329	211	37	to	to	ADP
crl-15329	211	38	teams	team	NOUN
crl-15329	211	39	.	.	PUNCT
crl-15329	212	1	it	it	PRON
crl-15329	212	2	is	be	AUX
crl-15329	212	3	clear	clear	ADJ
crl-15329	212	4	that	that	SCONJ
crl-15329	212	5	both	both	DET
crl-15329	212	6	schools	school	NOUN
crl-15329	212	7	had	have	VERB
crl-15329	212	8	the	the	DET
crl-15329	212	9	support	support	NOUN
crl-15329	212	10	and	and	CCONJ
crl-15329	212	11	encour­	encour­	ADJ
crl-15329	212	12	agement	agement	NOUN
crl-15329	212	13	of	of	ADP
crl-15329	212	14	university	university	NOUN
crl-15329	212	15	management	management	NOUN
crl-15329	212	16	and	and	CCONJ
crl-15329	212	17	used	use	VERB
crl-15329	212	18	the	the	DET
crl-15329	212	19	expertise	expertise	NOUN
crl-15329	212	20	and	and	CCONJ
crl-15329	212	21	training	training	NOUN
crl-15329	212	22	of	of	ADP
crl-15329	212	23	their	their	PRON
crl-15329	212	24	respective	respective	ADJ
crl-15329	212	25	offices	office	NOUN
crl-15329	212	26	of	of	ADP
crl-15329	212	27	human	human	ADJ
crl-15329	212	28	resources	resource	NOUN
crl-15329	212	29	,	,	PUNCT
crl-15329	212	30	and	and	CCONJ
crl-15329	212	31	in	in	ADP
crl-15329	212	32	the	the	DET
crl-15329	212	33	case	case	NOUN
crl-15329	212	34	of	of	ADP
crl-15329	212	35	university	university	PROPN
crl-15329	212	36	x	x	PROPN
crl-15329	212	37	,	,	PUNCT
crl-15329	212	38	addi­	addi­	NUM
crl-15329	212	39	tional	tional	ADJ
crl-15329	212	40	external	external	ADJ
crl-15329	212	41	consultants	consultant	NOUN
crl-15329	212	42	.	.	PUNCT
crl-15329	213	1	learning	learn	VERB
crl-15329	213	2	organization	organization	NOUN
crl-15329	213	3	,	,	PUNCT
crl-15329	213	4	empowerment	empowerment	NOUN
crl-15329	213	5	,	,	PUNCT
crl-15329	213	6	and	and	CCONJ
crl-15329	213	7	customer	customer	NOUN
crl-15329	213	8	service	service	NOUN
crl-15329	213	9	both	both	DET
crl-15329	213	10	schools	school	NOUN
crl-15329	213	11	used	use	VERB
crl-15329	213	12	the	the	DET
crl-15329	213	13	team	team	NOUN
crl-15329	213	14	approach	approach	VERB
crl-15329	213	15	to	to	PART
crl-15329	213	16	examine	examine	VERB
crl-15329	213	17	problems	problem	NOUN
crl-15329	213	18	in	in	ADP
crl-15329	213	19	the	the	DET
crl-15329	213	20	library	library	NOUN
crl-15329	213	21	consis­	consis­	PROPN
crl-15329	213	22	tent	tent	NOUN
crl-15329	213	23	with	with	ADP
crl-15329	213	24	the	the	DET
crl-15329	213	25	learning	learning	NOUN
crl-15329	213	26	organization	organization	NOUN
crl-15329	213	27	.	.	PUNCT
crl-15329	214	1	as	as	ADP
crl-15329	214	2	a	a	DET
crl-15329	214	3	result	result	NOUN
crl-15329	214	4	of	of	ADP
crl-15329	214	5	examining	examine	VERB
crl-15329	214	6	processes	process	NOUN
crl-15329	214	7	and	and	CCONJ
crl-15329	214	8	iden­	iden­	NOUN
crl-15329	214	9	tifying	tifye	VERB
crl-15329	214	10	a	a	DET
crl-15329	214	11	large	large	ADJ
crl-15329	214	12	level	level	NOUN
crl-15329	214	13	of	of	ADP
crl-15329	214	14	redundancies	redundancy	NOUN
crl-15329	214	15	(	(	PUNCT
crl-15329	214	16	handling	handle	VERB
crl-15329	214	17	books	book	NOUN
crl-15329	214	18	many	many	ADV
crl-15329	214	19	more	more	ADJ
crl-15329	214	20	times	time	NOUN
crl-15329	214	21	than	than	SCONJ
crl-15329	214	22	needed	need	VERB
crl-15329	214	23	to	to	PART
crl-15329	214	24	get	get	VERB
crl-15329	214	25	them	they	PRON
crl-15329	214	26	back	back	ADV
crl-15329	214	27	on	on	ADP
crl-15329	214	28	the	the	DET
crl-15329	214	29	shelf	shelf	NOUN
crl-15329	214	30	)	)	PUNCT
crl-15329	214	31	,	,	PUNCT
crl-15329	214	32	duke	duke	PROPN
crl-15329	214	33	created	create	VERB
crl-15329	214	34	a	a	DET
crl-15329	214	35	new	new	ADJ
crl-15329	214	36	unit	unit	NOUN
crl-15329	214	37	for	for	ADP
crl-15329	214	38	retrospec­	retrospec­	ADJ
crl-15329	214	39	tive	tive	NOUN
crl-15329	214	40	conversion	conversion	NOUN
crl-15329	214	41	from	from	ADP
crl-15329	214	42	their	their	PRON
crl-15329	214	43	savings	saving	NOUN
crl-15329	214	44	.	.	PUNCT
crl-15329	215	1	by	by	ADP
crl-15329	215	2	using	use	VERB
crl-15329	215	3	this	this	DET
crl-15329	215	4	same	same	ADJ
crl-15329	215	5	approach	approach	NOUN
crl-15329	215	6	,	,	PUNCT
crl-15329	215	7	university	university	PROPN
crl-15329	215	8	x	x	PROPN
crl-15329	215	9	was	be	AUX
crl-15329	215	10	able	able	ADJ
crl-15329	215	11	to	to	PART
crl-15329	215	12	save	save	VERB
crl-15329	215	13	thousands	thousand	NOUN
crl-15329	215	14	of	of	ADP
crl-15329	215	15	dollars	dollar	NOUN
crl-15329	215	16	and	and	CCONJ
crl-15329	215	17	get	get	VERB
crl-15329	215	18	the	the	DET
crl-15329	215	19	books	book	NOUN
crl-15329	215	20	back	back	ADV
crl-15329	215	21	on	on	ADP
crl-15329	215	22	the	the	DET
crl-15329	215	23	shelves	shelf	NOUN
crl-15329	215	24	in	in	ADP
crl-15329	215	25	a	a	DET
crl-15329	215	26	much	much	ADV
crl-15329	215	27	shorter	short	ADJ
crl-15329	215	28	period	period	NOUN
crl-15329	215	29	of	of	ADP
crl-15329	215	30	time	time	NOUN
crl-15329	215	31	.	.	PUNCT
crl-15329	216	1	the	the	DET
crl-15329	216	2	level	level	NOUN
crl-15329	216	3	of	of	ADP
crl-15329	216	4	empowerment	empowerment	NOUN
crl-15329	216	5	is	be	AUX
crl-15329	216	6	similar	similar	ADJ
crl-15329	216	7	.	.	PUNCT
crl-15329	217	1	both	both	DET
crl-15329	217	2	universities	university	NOUN
crl-15329	217	3	identified	identify	VERB
crl-15329	217	4	empower­	empower­	PROPN
crl-15329	217	5	ment	ment	NOUN
crl-15329	217	6	for	for	ADP
crl-15329	217	7	staff	staff	NOUN
crl-15329	217	8	as	as	ADP
crl-15329	217	9	being	be	AUX
crl-15329	217	10	involved	involve	VERB
crl-15329	217	11	in	in	ADP
crl-15329	217	12	an	an	DET
crl-15329	217	13	in­	in­	ADJ
crl-15329	217	14	creased	creased	ADJ
crl-15329	217	15	level	level	NOUN
crl-15329	217	16	of	of	ADP
crl-15329	217	17	decision	decision	NOUN
crl-15329	217	18	making	making	NOUN
crl-15329	217	19	.	.	PUNCT
crl-15329	218	1	for	for	ADP
crl-15329	218	2	stu­	stu­	PROPN
crl-15329	218	3	dents	dent	NOUN
crl-15329	218	4	at	at	ADP
crl-15329	218	5	university	university	PROPN
crl-15329	218	6	x	x	PROPN
crl-15329	218	7	,	,	PUNCT
crl-15329	218	8	empowerment	empowerment	PROPN
crl-15329	218	9	meant	mean	VERB
crl-15329	218	10	gaining	gain	VERB
crl-15329	218	11	self	self	NOUN
crl-15329	218	12	-	-	PUNCT
crl-15329	218	13	sufficiency	sufficiency	NOUN
crl-15329	218	14	.	.	PUNCT
crl-15329	219	1	duke	duke	PROPN
crl-15329	219	2	in­	in­	PROPN
crl-15329	219	3	troduced	troduce	VERB
crl-15329	219	4	a	a	DET
crl-15329	219	5	third	third	ADJ
crl-15329	219	6	level	level	NOUN
crl-15329	219	7	of	of	ADP
crl-15329	219	8	empowerment	empowerment	NOUN
crl-15329	219	9	:	:	PUNCT
crl-15329	219	10	after	after	SCONJ
crl-15329	219	11	the	the	DET
crl-15329	219	12	power	power	NOUN
crl-15329	219	13	to	to	PART
crl-15329	219	14	make	make	VERB
crl-15329	219	15	decisions	decision	NOUN
crl-15329	219	16	was	be	AUX
crl-15329	219	17	placed	place	VERB
crl-15329	219	18	closer	close	ADV
crl-15329	219	19	to	to	ADP
crl-15329	219	20	the	the	DET
crl-15329	219	21	persons	person	NOUN
crl-15329	219	22	actually	actually	ADV
crl-15329	219	23	in­	in­	INTJ
crl-15329	219	24	volved	volve	VERB
crl-15329	219	25	in	in	ADP
crl-15329	219	26	the	the	DET
crl-15329	219	27	work	work	NOUN
crl-15329	219	28	,	,	PUNCT
crl-15329	219	29	the	the	DET
crl-15329	219	30	team	team	NOUN
crl-15329	219	31	leader	leader	NOUN
crl-15329	219	32	had	have	VERB
crl-15329	219	33	more	more	ADJ
crl-15329	219	34	time	time	NOUN
crl-15329	219	35	to	to	PART
crl-15329	219	36	assist	assist	VERB
crl-15329	219	37	the	the	DET
crl-15329	219	38	director	director	NOUN
crl-15329	219	39	of	of	ADP
crl-15329	219	40	librar­	librar­	PROPN
crl-15329	219	41	ies	ie	VERB
crl-15329	219	42	in	in	ADP
crl-15329	219	43	matters	matter	NOUN
crl-15329	219	44	of	of	ADP
crl-15329	219	45	development	development	NOUN
crl-15329	219	46	and	and	CCONJ
crl-15329	219	47	library	library	NOUN
crl-15329	219	48	vision	vision	NOUN
crl-15329	219	49	.	.	PUNCT
crl-15329	220	1	both	both	DET
crl-15329	220	2	schools	school	NOUN
crl-15329	220	3	also	also	ADV
crl-15329	220	4	took	take	VERB
crl-15329	220	5	a	a	DET
crl-15329	220	6	systems	system	NOUN
crl-15329	220	7	approach	approach	NOUN
crl-15329	220	8	toward	toward	ADP
crl-15329	220	9	addressing	address	VERB
crl-15329	220	10	the	the	DET
crl-15329	220	11	deci­	deci­	ADJ
crl-15329	220	12	sion	sion	NOUN
crl-15329	220	13	-	-	PUNCT
crl-15329	220	14	making	make	VERB
crl-15329	220	15	process	process	NOUN
crl-15329	220	16	.	.	PUNCT
crl-15329	221	1	customer	customer	NOUN
crl-15329	221	2	service	service	PROPN
crl-15329	221	3	,	,	PUNCT
crl-15329	221	4	the	the	DET
crl-15329	221	5	third	third	ADJ
crl-15329	221	6	compo­	compo­	PROPN
crl-15329	221	7	nent	nent	NOUN
crl-15329	221	8	of	of	ADP
crl-15329	221	9	tqm	tqm	PROPN
crl-15329	221	10	,	,	PUNCT
crl-15329	221	11	is	be	AUX
crl-15329	221	12	closely	closely	ADV
crl-15329	221	13	related	relate	VERB
crl-15329	221	14	to	to	ADP
crl-15329	221	15	em­	em­	PROPN
crl-15329	221	16	powerment	powerment	NOUN
crl-15329	221	17	.	.	PUNCT
crl-15329	222	1	both	both	DET
crl-15329	222	2	schools	school	NOUN
crl-15329	222	3	already	already	ADV
crl-15329	222	4	had	have	VERB
crl-15329	222	5	a	a	DET
crl-15329	222	6	focus	focus	NOUN
crl-15329	222	7	on	on	ADP
crl-15329	222	8	customer	customer	NOUN
crl-15329	222	9	service	service	NOUN
crl-15329	222	10	and	and	CCONJ
crl-15329	222	11	wanted	want	VERB
crl-15329	222	12	to	to	PART
crl-15329	222	13	improve	improve	VERB
crl-15329	222	14	on	on	ADP
crl-15329	222	15	what	what	PRON
crl-15329	222	16	they	they	PRON
crl-15329	222	17	had	have	AUX
crl-15329	222	18	.	.	PUNCT
crl-15329	223	1	through­	through­	VERB
crl-15329	223	2	out	out	ADP
crl-15329	223	3	the	the	DET
crl-15329	223	4	data	datum	NOUN
crl-15329	223	5	,	,	PUNCT
crl-15329	223	6	the	the	DET
crl-15329	223	7	respondents	respondent	NOUN
crl-15329	223	8	of	of	ADP
crl-15329	223	9	univer­	univer­	PROPN
crl-15329	223	10	sity	sity	NOUN
crl-15329	223	11	x	x	PUNCT
crl-15329	223	12	made	make	VERB
crl-15329	223	13	clear	clear	ADJ
crl-15329	223	14	their	their	PRON
crl-15329	223	15	consistent	consistent	ADJ
crl-15329	223	16	focus	focus	NOUN
crl-15329	223	17	on	on	ADP
crl-15329	223	18	customer	customer	NOUN
crl-15329	223	19	service	service	NOUN
crl-15329	223	20	as	as	ADP
crl-15329	223	21	the	the	DET
crl-15329	223	22	major	major	ADJ
crl-15329	223	23	reason	reason	NOUN
crl-15329	223	24	for	for	ADP
crl-15329	223	25	the	the	DET
crl-15329	223	26	change	change	NOUN
crl-15329	223	27	.	.	PUNCT
crl-15329	224	1	the	the	DET
crl-15329	224	2	examination	examination	NOUN
crl-15329	224	3	of	of	ADP
crl-15329	224	4	pro­	pro­	NOUN
crl-15329	224	5	cesses	cesse	NOUN
crl-15329	224	6	to	to	PART
crl-15329	224	7	attain	attain	VERB
crl-15329	224	8	better	well	ADJ
crl-15329	224	9	customer	customer	NOUN
crl-15329	224	10	service	service	NOUN
crl-15329	224	11	was	be	AUX
crl-15329	224	12	the	the	DET
crl-15329	224	13	same	same	ADJ
crl-15329	224	14	for	for	ADP
crl-15329	224	15	both	both	DET
crl-15329	224	16	schools	school	NOUN
crl-15329	224	17	.	.	PUNCT
crl-15329	225	1	under	under	ADP
crl-15329	225	2	the	the	DET
crl-15329	225	3	rubric	rubric	NOUN
crl-15329	225	4	of	of	ADP
crl-15329	225	5	the	the	DET
crl-15329	225	6	tqm	tqm	ADJ
crl-15329	225	7	approach	approach	NOUN
crl-15329	225	8	,	,	PUNCT
crl-15329	225	9	lubans	luban	NOUN
crl-15329	225	10	listed	list	VERB
crl-15329	225	11	four	four	NUM
crl-15329	225	12	factors	factor	NOUN
crl-15329	225	13	used	use	VERB
crl-15329	225	14	to	to	ADP
crl-15329	225	15	em­	em­	PROPN
crl-15329	225	16	power	power	NOUN
crl-15329	225	17	:	:	PUNCT
crl-15329	225	18	coaching	coaching	NOUN
crl-15329	225	19	,	,	PUNCT
crl-15329	225	20	consulting	consulting	NOUN
crl-15329	225	21	,	,	PUNCT
crl-15329	225	22	encourag­	encourag­	NOUN
crl-15329	225	23	ing	ing	NOUN
crl-15329	225	24	,	,	PUNCT
crl-15329	225	25	and	and	CCONJ
crl-15329	225	26	leading.5	leading.5	NOUN
crl-15329	225	27	under	under	ADP
crl-15329	225	28	the	the	DET
crl-15329	225	29	heading	heading	NOUN
crl-15329	225	30	of	of	ADP
crl-15329	225	31	582	582	NUM
crl-15329	225	32	college	college	PROPN
crl-15329	225	33	&	&	CCONJ
crl-15329	225	34	research	research	PROPN
crl-15329	225	35	libraries	library	NOUN
crl-15329	225	36	november	november	PROPN
crl-15329	225	37	1999	1999	NUM
crl-15329	225	38	consulting	consulting	NOUN
crl-15329	225	39	,	,	PUNCT
crl-15329	225	40	he	he	PRON
crl-15329	225	41	described	describe	VERB
crl-15329	225	42	the	the	DET
crl-15329	225	43	approach	approach	NOUN
crl-15329	225	44	at	at	ADP
crl-15329	225	45	duke	duke	NOUN
crl-15329	225	46	:	:	PUNCT
crl-15329	225	47	through	through	ADP
crl-15329	225	48	negotiating	negotiate	VERB
crl-15329	225	49	with	with	ADP
crl-15329	225	50	external	external	ADJ
crl-15329	225	51	and	and	CCONJ
crl-15329	225	52	internal	internal	ADJ
crl-15329	225	53	customers	customer	NOUN
crl-15329	225	54	,	,	PUNCT
crl-15329	225	55	empowerment	empowerment	PROPN
crl-15329	225	56	was	be	AUX
crl-15329	225	57	achieved	achieve	VERB
crl-15329	225	58	.	.	PUNCT
crl-15329	226	1	moreover	moreover	ADV
crl-15329	226	2	,	,	PUNCT
crl-15329	226	3	the	the	DET
crl-15329	226	4	duke	duke	NOUN
crl-15329	226	5	inter­	inter­	PROPN
crl-15329	226	6	nal	nal	ADJ
crl-15329	226	7	customer	customer	NOUN
crl-15329	226	8	feedback	feedback	NOUN
crl-15329	226	9	tool	tool	NOUN
crl-15329	226	10	was	be	AUX
crl-15329	226	11	appro­	appro­	NOUN
crl-15329	226	12	priated	priate	VERB
crl-15329	226	13	to	to	PART
crl-15329	226	14	accomplish	accomplish	VERB
crl-15329	226	15	this	this	DET
crl-15329	226	16	goal	goal	NOUN
crl-15329	226	17	.	.	PUNCT
crl-15329	227	1	evidence	evidence	NOUN
crl-15329	227	2	of	of	ADP
crl-15329	227	3	all	all	DET
crl-15329	227	4	three	three	NUM
crl-15329	227	5	tqm	tqm	ADJ
crl-15329	227	6	components	component	NOUN
crl-15329	227	7	is	be	AUX
crl-15329	227	8	observed	observe	VERB
crl-15329	227	9	in	in	ADP
crl-15329	227	10	these	these	DET
crl-15329	227	11	data	datum	NOUN
crl-15329	227	12	.	.	PUNCT
crl-15329	228	1	the	the	DET
crl-15329	228	2	following	follow	VERB
crl-15329	228	3	subsections	subsection	NOUN
crl-15329	228	4	discuss	discuss	VERB
crl-15329	228	5	three	three	NUM
crl-15329	228	6	additional	additional	ADJ
crl-15329	228	7	themes	theme	NOUN
crl-15329	228	8	that	that	PRON
crl-15329	228	9	emerged	emerge	VERB
crl-15329	228	10	in	in	ADP
crl-15329	228	11	the	the	DET
crl-15329	228	12	data	data	NOUN
crl-15329	228	13	:	:	PUNCT
crl-15329	228	14	trust	trust	NOUN
crl-15329	228	15	,	,	PUNCT
crl-15329	228	16	diversity	diversity	NOUN
crl-15329	228	17	,	,	PUNCT
crl-15329	228	18	and	and	CCONJ
crl-15329	228	19	mission	mission	NOUN
crl-15329	228	20	.	.	PUNCT
crl-15329	229	1	trust	trust	VERB
crl-15329	229	2	the	the	DET
crl-15329	229	3	concept	concept	NOUN
crl-15329	229	4	of	of	ADP
crl-15329	229	5	trust	trust	NOUN
crl-15329	229	6	arose	arise	VERB
crl-15329	229	7	in	in	ADP
crl-15329	229	8	the	the	DET
crl-15329	229	9	data	datum	NOUN
crl-15329	229	10	of	of	ADP
crl-15329	229	11	both	both	DET
crl-15329	229	12	schools	school	NOUN
crl-15329	229	13	and	and	CCONJ
crl-15329	229	14	from	from	ADP
crl-15329	229	15	different	different	ADJ
crl-15329	229	16	points	point	NOUN
crl-15329	229	17	of	of	ADP
crl-15329	229	18	view	view	NOUN
crl-15329	229	19	.	.	PUNCT
crl-15329	230	1	on	on	ADP
crl-15329	230	2	the	the	DET
crl-15329	230	3	part	part	NOUN
crl-15329	230	4	of	of	ADP
crl-15329	230	5	university	university	PROPN
crl-15329	230	6	x	x	PROPN
crl-15329	230	7	,	,	PUNCT
crl-15329	230	8	trust	trust	PROPN
crl-15329	230	9	emerged	emerge	VERB
crl-15329	230	10	as	as	SCONJ
crl-15329	230	11	it	it	PRON
crl-15329	230	12	related	relate	VERB
crl-15329	230	13	to	to	ADP
crl-15329	230	14	the	the	DET
crl-15329	230	15	relationships	relationship	NOUN
crl-15329	230	16	that	that	PRON
crl-15329	230	17	developed	develop	VERB
crl-15329	230	18	among	among	ADP
crl-15329	230	19	staff	staff	NOUN
crl-15329	230	20	as	as	ADP
crl-15329	230	21	a	a	DET
crl-15329	230	22	result	result	NOUN
crl-15329	230	23	of	of	ADP
crl-15329	230	24	the	the	DET
crl-15329	230	25	change	change	NOUN
crl-15329	230	26	from	from	ADP
crl-15329	230	27	hierarchy	hierarchy	NOUN
crl-15329	230	28	to	to	ADP
crl-15329	230	29	teams	team	NOUN
crl-15329	230	30	.	.	PUNCT
crl-15329	231	1	in	in	ADP
crl-15329	231	2	response	response	NOUN
crl-15329	231	3	to	to	ADP
crl-15329	231	4	the	the	DET
crl-15329	231	5	question	question	NOUN
crl-15329	231	6	,	,	PUNCT
crl-15329	231	7	what	what	PRON
crl-15329	231	8	were	be	AUX
crl-15329	231	9	the	the	DET
crl-15329	231	10	actual	actual	ADJ
crl-15329	231	11	outcomes	outcome	NOUN
crl-15329	231	12	of	of	ADP
crl-15329	231	13	the	the	DET
crl-15329	231	14	change	change	NOUN
crl-15329	231	15	from	from	ADP
crl-15329	231	16	hi­	hi­	ADJ
crl-15329	231	17	erarchy	erarchy	ADJ
crl-15329	231	18	to	to	ADP
crl-15329	231	19	teams	team	NOUN
crl-15329	231	20	?	?	PUNCT
crl-15329	232	1	one	one	NUM
crl-15329	232	2	respondent	respondent	NOUN
crl-15329	232	3	stated	state	VERB
crl-15329	232	4	:	:	PUNCT
crl-15329	232	5	“	"	PUNCT
crl-15329	232	6	a	a	DET
crl-15329	232	7	lot	lot	NOUN
crl-15329	232	8	of	of	ADP
crl-15329	232	9	trust	trust	NOUN
crl-15329	232	10	between	between	ADP
crl-15329	232	11	employees	employee	NOUN
crl-15329	232	12	and	and	CCONJ
crl-15329	232	13	an	an	DET
crl-15329	232	14	improved	improve	VERB
crl-15329	232	15	desire	desire	NOUN
crl-15329	232	16	to	to	PART
crl-15329	232	17	do	do	AUX
crl-15329	232	18	a	a	DET
crl-15329	232	19	great	great	ADJ
crl-15329	232	20	job	job	NOUN
crl-15329	232	21	.	.	PUNCT
crl-15329	232	22	”	"	PUNCT
crl-15329	233	1	another	another	DET
crl-15329	233	2	respondent	respondent	NOUN
crl-15329	233	3	answered	answer	VERB
crl-15329	233	4	similarly	similarly	ADV
crl-15329	233	5	to	to	ADP
crl-15329	233	6	the	the	DET
crl-15329	233	7	question	question	NOUN
crl-15329	233	8	,	,	PUNCT
crl-15329	233	9	what	what	PRON
crl-15329	233	10	were	be	AUX
crl-15329	233	11	the	the	DET
crl-15329	233	12	benefits	benefit	NOUN
crl-15329	233	13	of	of	ADP
crl-15329	233	14	the	the	DET
crl-15329	233	15	change	change	NOUN
crl-15329	233	16	?	?	PUNCT
crl-15329	234	1	the	the	DET
crl-15329	234	2	staff	staff	NOUN
crl-15329	234	3	member	member	NOUN
crl-15329	234	4	stated	state	VERB
crl-15329	234	5	:	:	PUNCT
crl-15329	234	6	“	"	PUNCT
crl-15329	234	7	people	people	NOUN
crl-15329	234	8	are	be	AUX
crl-15329	234	9	more	more	ADV
crl-15329	234	10	comfortable	comfortable	ADJ
crl-15329	235	1	[	[	X
crl-15329	235	2	with	with	ADP
crl-15329	235	3	]	]	X
crl-15329	235	4	and	and	CCONJ
crl-15329	235	5	trustworthy	trustworthy	ADJ
crl-15329	235	6	[	[	X
crl-15329	235	7	toward	toward	ADP
crl-15329	235	8	]	]	X
crl-15329	235	9	each	each	DET
crl-15329	235	10	other	other	ADJ
crl-15329	235	11	.	.	PUNCT
crl-15329	235	12	”	"	PUNCT
crl-15329	235	13	trust	trust	NOUN
crl-15329	235	14	was	be	AUX
crl-15329	235	15	identified	identify	VERB
crl-15329	235	16	in	in	ADP
crl-15329	235	17	the	the	DET
crl-15329	235	18	data	datum	NOUN
crl-15329	235	19	from	from	ADP
crl-15329	235	20	duke	duke	PROPN
crl-15329	235	21	university	university	PROPN
crl-15329	235	22	in	in	ADP
crl-15329	235	23	lubans	luban	NOUN
crl-15329	235	24	’s	’s	PART
crl-15329	235	25	discussion	discussion	NOUN
crl-15329	235	26	on	on	ADP
crl-15329	235	27	the	the	DET
crl-15329	235	28	barriers	barrier	NOUN
crl-15329	235	29	encountered	encounter	VERB
crl-15329	235	30	in	in	ADP
crl-15329	235	31	the	the	DET
crl-15329	235	32	change	change	NOUN
crl-15329	235	33	from	from	ADP
crl-15329	235	34	hierarchy	hierarchy	NOUN
crl-15329	235	35	to	to	ADP
crl-15329	235	36	teams	team	NOUN
crl-15329	235	37	.	.	PUNCT
crl-15329	236	1	he	he	PRON
crl-15329	236	2	described	describe	VERB
crl-15329	236	3	this	this	DET
crl-15329	236	4	contingency	contingency	NOUN
crl-15329	236	5	:	:	PUNCT
crl-15329	236	6	the	the	DET
crl-15329	236	7	potential	potential	ADJ
crl-15329	236	8	problem	problem	NOUN
crl-15329	236	9	lies	lie	VERB
crl-15329	236	10	in	in	ADP
crl-15329	236	11	the	the	DET
crl-15329	236	12	fact	fact	NOUN
crl-15329	236	13	that	that	SCONJ
crl-15329	236	14	in	in	ADP
crl-15329	236	15	the	the	DET
crl-15329	236	16	absence	absence	NOUN
crl-15329	236	17	of	of	ADP
crl-15329	236	18	an	an	DET
crl-15329	236	19	annual	annual	ADJ
crl-15329	236	20	written	write	VERB
crl-15329	236	21	evaluation	evaluation	NOUN
crl-15329	236	22	,	,	PUNCT
crl-15329	236	23	an	an	DET
crl-15329	236	24	employee	employee	NOUN
crl-15329	236	25	may	may	AUX
crl-15329	236	26	experience	experience	VERB
crl-15329	236	27	insecurity	insecurity	NOUN
crl-15329	236	28	.	.	PUNCT
crl-15329	237	1	this	this	PRON
crl-15329	237	2	is	be	AUX
crl-15329	237	3	not	not	PART
crl-15329	237	4	so	so	ADV
crl-15329	237	5	much	much	ADV
crl-15329	237	6	out	out	ADP
crl-15329	237	7	of	of	ADP
crl-15329	237	8	a	a	DET
crl-15329	237	9	desire	desire	NOUN
crl-15329	237	10	for	for	ADP
crl-15329	237	11	rec­	rec­	ADJ
crl-15329	237	12	ognition	ognition	NOUN
crl-15329	237	13	,	,	PUNCT
crl-15329	237	14	which	which	PRON
crl-15329	237	15	might	might	AUX
crl-15329	237	16	be	be	AUX
crl-15329	237	17	nice	nice	ADJ
crl-15329	237	18	,	,	PUNCT
crl-15329	237	19	but	but	CCONJ
crl-15329	237	20	often	often	ADV
crl-15329	237	21	because	because	SCONJ
crl-15329	237	22	of	of	ADP
crl-15329	237	23	a	a	DET
crl-15329	237	24	lack	lack	NOUN
crl-15329	237	25	of	of	ADP
crl-15329	237	26	trust	trust	NOUN
crl-15329	237	27	.	.	PUNCT
crl-15329	238	1	a	a	DET
crl-15329	238	2	“	"	PUNCT
crl-15329	238	3	good	good	ADJ
crl-15329	238	4	”	"	PUNCT
crl-15329	238	5	evaluation	evaluation	NOUN
crl-15329	238	6	is	be	AUX
crl-15329	238	7	like	like	ADP
crl-15329	238	8	money	money	NOUN
crl-15329	238	9	in	in	ADP
crl-15329	238	10	the	the	DET
crl-15329	238	11	bank	bank	NOUN
crl-15329	238	12	if	if	SCONJ
crl-15329	238	13	one	one	PRON
crl-15329	238	14	believes	believe	VERB
crl-15329	238	15	manage­	manage­	PROPN
crl-15329	238	16	ment	ment	PROPN
crl-15329	238	17	is	be	AUX
crl-15329	238	18	prone	prone	ADJ
crl-15329	238	19	to	to	ADP
crl-15329	238	20	capriciousness.6	capriciousness.6	PROPN
crl-15329	238	21	building	building	NOUN
crl-15329	238	22	trust	trust	NOUN
crl-15329	238	23	is	be	AUX
crl-15329	238	24	a	a	DET
crl-15329	238	25	very	very	ADV
crl-15329	238	26	encouraging	encouraging	ADJ
crl-15329	238	27	outcome	outcome	NOUN
crl-15329	238	28	of	of	ADP
crl-15329	238	29	the	the	DET
crl-15329	238	30	change	change	NOUN
crl-15329	238	31	from	from	ADP
crl-15329	238	32	hierarchy	hierarchy	NOUN
crl-15329	238	33	to	to	ADP
crl-15329	238	34	teams	team	NOUN
crl-15329	238	35	as	as	SCONJ
crl-15329	238	36	seen	see	VERB
crl-15329	238	37	in	in	ADP
crl-15329	238	38	the	the	DET
crl-15329	238	39	data	datum	NOUN
crl-15329	238	40	from	from	ADP
crl-15329	238	41	univer­	univer­	ADJ
crl-15329	238	42	sity	sity	NOUN
crl-15329	238	43	x.	x.	PROPN
crl-15329	238	44	on	on	ADP
crl-15329	238	45	the	the	DET
crl-15329	238	46	other	other	ADJ
crl-15329	238	47	hand	hand	NOUN
crl-15329	238	48	,	,	PUNCT
crl-15329	238	49	the	the	DET
crl-15329	238	50	caveat	caveat	NOUN
crl-15329	238	51	sounded	sound	VERB
crl-15329	238	52	by	by	ADP
crl-15329	238	53	lubans	luban	NOUN
crl-15329	238	54	regarding	regard	VERB
crl-15329	238	55	the	the	DET
crl-15329	238	56	possi­	possi­	PROPN
crl-15329	238	57	bility	bility	NOUN
crl-15329	238	58	of	of	ADP
crl-15329	238	59	insecurity	insecurity	NOUN
crl-15329	238	60	in	in	ADP
crl-15329	238	61	his	his	PRON
crl-15329	238	62	assumptions	assumption	NOUN
crl-15329	238	63	of	of	ADP
crl-15329	238	64	the	the	DET
crl-15329	238	65	barriers	barrier	NOUN
crl-15329	238	66	to	to	ADP
crl-15329	238	67	the	the	DET
crl-15329	238	68	success	success	NOUN
crl-15329	238	69	of	of	ADP
crl-15329	238	70	tqm	tqm	NOUN
crl-15329	238	71	is	be	AUX
crl-15329	238	72	a	a	DET
crl-15329	238	73	point	point	NOUN
crl-15329	238	74	to	to	PART
crl-15329	238	75	be	be	AUX
crl-15329	238	76	taken	take	VERB
crl-15329	238	77	seriously	seriously	ADV
crl-15329	238	78	.	.	PUNCT
crl-15329	239	1	the	the	DET
crl-15329	239	2	possibil­	possibil­	PROPN
crl-15329	239	3	ity	ity	NOUN
crl-15329	239	4	of	of	ADP
crl-15329	239	5	creating	create	VERB
crl-15329	239	6	an	an	DET
crl-15329	239	7	environment	environment	NOUN
crl-15329	239	8	where	where	SCONJ
crl-15329	239	9	job	job	NOUN
crl-15329	239	10	security	security	NOUN
crl-15329	239	11	is	be	AUX
crl-15329	239	12	an	an	DET
crl-15329	239	13	ongoing	ongoing	ADJ
crl-15329	239	14	concern	concern	NOUN
crl-15329	239	15	is	be	AUX
crl-15329	239	16	a	a	DET
crl-15329	239	17	real­	real­	ADJ
crl-15329	239	18	istic	istic	ADJ
crl-15329	239	19	response	response	NOUN
crl-15329	239	20	given	give	VERB
crl-15329	239	21	normal	normal	ADJ
crl-15329	239	22	staff	staff	NOUN
crl-15329	239	23	concern	concern	NOUN
crl-15329	239	24	for	for	ADP
crl-15329	239	25	good	good	ADJ
crl-15329	239	26	,	,	PUNCT
crl-15329	239	27	individual	individual	ADJ
crl-15329	239	28	written	write	VERB
crl-15329	239	29	appraisal	appraisal	NOUN
crl-15329	239	30	in	in	ADP
crl-15329	239	31	the	the	DET
crl-15329	239	32	event	event	NOUN
crl-15329	239	33	of	of	ADP
crl-15329	239	34	a	a	DET
crl-15329	239	35	job	job	NOUN
crl-15329	239	36	change	change	NOUN
crl-15329	239	37	.	.	PUNCT
crl-15329	240	1	however	however	ADV
crl-15329	240	2	,	,	PUNCT
crl-15329	240	3	it	it	PRON
crl-15329	240	4	should	should	AUX
crl-15329	240	5	be	be	AUX
crl-15329	240	6	noted	note	VERB
crl-15329	240	7	that	that	SCONJ
crl-15329	240	8	at	at	ADP
crl-15329	240	9	duke	duke	PROPN
crl-15329	240	10	a	a	DET
crl-15329	240	11	part	part	NOUN
crl-15329	240	12	of	of	ADP
crl-15329	240	13	the	the	DET
crl-15329	240	14	encouraging	encouraging	ADJ
crl-15329	240	15	process	process	NOUN
crl-15329	240	16	(	(	PUNCT
crl-15329	240	17	one	one	NUM
crl-15329	240	18	of	of	ADP
crl-15329	240	19	the	the	DET
crl-15329	240	20	ways	way	NOUN
crl-15329	240	21	of	of	ADP
crl-15329	240	22	empowering	empowering	NOUN
crl-15329	240	23	)	)	PUNCT
crl-15329	240	24	includes	include	VERB
crl-15329	240	25	recognizing	recognize	VERB
crl-15329	240	26	and	and	CCONJ
crl-15329	240	27	giving	give	VERB
crl-15329	240	28	attention	attention	NOUN
crl-15329	240	29	to	to	ADP
crl-15329	240	30	high	high	ADJ
crl-15329	240	31	perfor­	perfor­	PROPN
crl-15329	240	32	mance	mance	NOUN
crl-15329	240	33	.	.	PUNCT
crl-15329	241	1	mission	mission	NOUN
crl-15329	241	2	in	in	ADP
crl-15329	241	3	library	library	NOUN
crl-15329	241	4	and	and	CCONJ
crl-15329	241	5	information	information	NOUN
crl-15329	241	6	center	center	NOUN
crl-15329	241	7	manage­	manage­	PROPN
crl-15329	241	8	ment	ment	PROPN
crl-15329	241	9	,	,	PUNCT
crl-15329	241	10	robert	robert	PROPN
crl-15329	241	11	d.	d.	PROPN
crl-15329	241	12	stueart	stueart	PROPN
crl-15329	241	13	and	and	CCONJ
crl-15329	241	14	barbara	barbara	PROPN
crl-15329	241	15	b.	b.	PROPN
crl-15329	241	16	moran	moran	PROPN
crl-15329	241	17	enumerate	enumerate	PROPN
crl-15329	241	18	examples	example	NOUN
crl-15329	241	19	of	of	ADP
crl-15329	241	20	college	college	NOUN
crl-15329	241	21	and	and	CCONJ
crl-15329	241	22	university	university	NOUN
crl-15329	241	23	mission	mission	NOUN
crl-15329	241	24	statements.7	statements.7	NOUN
crl-15329	241	25	among	among	ADP
crl-15329	241	26	these	these	DET
crl-15329	241	27	examples	example	NOUN
crl-15329	241	28	,	,	PUNCT
crl-15329	241	29	harvard	harvard	NOUN
crl-15329	241	30	univer­	univer­	ADJ
crl-15329	241	31	sity	sity	ADJ
crl-15329	241	32	notes	note	NOUN
crl-15329	241	33	in	in	ADP
crl-15329	241	34	its	its	PRON
crl-15329	241	35	mission	mission	NOUN
crl-15329	241	36	statement	statement	NOUN
crl-15329	241	37	that	that	SCONJ
crl-15329	241	38	five	five	NUM
crl-15329	241	39	principles	principle	NOUN
crl-15329	241	40	should	should	AUX
crl-15329	241	41	govern	govern	VERB
crl-15329	241	42	the	the	DET
crl-15329	241	43	library	library	NOUN
crl-15329	241	44	of	of	ADP
crl-15329	241	45	the	the	DET
crl-15329	241	46	future	future	NOUN
crl-15329	241	47	:	:	PUNCT
crl-15329	241	48	unity	unity	NOUN
crl-15329	241	49	of	of	ADP
crl-15329	241	50	vision	vision	NOUN
crl-15329	241	51	,	,	PUNCT
crl-15329	241	52	steward­	steward­	NOUN
crl-15329	241	53	ship	ship	NOUN
crl-15329	241	54	,	,	PUNCT
crl-15329	241	55	quality	quality	NOUN
crl-15329	241	56	,	,	PUNCT
crl-15329	241	57	collective	collective	ADJ
crl-15329	241	58	action	action	NOUN
crl-15329	241	59	,	,	PUNCT
crl-15329	241	60	and	and	CCONJ
crl-15329	241	61	coop­	coop­	NOUN
crl-15329	241	62	eration	eration	NOUN
crl-15329	241	63	.	.	PUNCT
crl-15329	242	1	both	both	CCONJ
crl-15329	242	2	schools	school	NOUN
crl-15329	242	3	in	in	ADP
crl-15329	242	4	this	this	DET
crl-15329	242	5	study	study	NOUN
crl-15329	242	6	have	have	AUX
crl-15329	242	7	sought	seek	VERB
crl-15329	242	8	to	to	PART
crl-15329	242	9	make	make	VERB
crl-15329	242	10	changes	change	NOUN
crl-15329	242	11	that	that	PRON
crl-15329	242	12	will	will	AUX
crl-15329	242	13	better	well	ADV
crl-15329	242	14	serve	serve	VERB
crl-15329	242	15	their	their	PRON
crl-15329	242	16	respective	respective	ADJ
crl-15329	242	17	institutions	institution	NOUN
crl-15329	242	18	.	.	PUNCT
crl-15329	243	1	lubans	luban	NOUN
crl-15329	243	2	stated	state	VERB
crl-15329	243	3	that	that	SCONJ
crl-15329	243	4	the	the	DET
crl-15329	243	5	library	library	NOUN
crl-15329	243	6	staff	staff	NOUN
crl-15329	243	7	had	have	AUX
crl-15329	243	8	been	be	AUX
crl-15329	243	9	experimenting	experiment	VERB
crl-15329	243	10	since	since	SCONJ
crl-15329	243	11	1985	1985	NUM
crl-15329	243	12	with	with	ADP
crl-15329	243	13	new	new	ADJ
crl-15329	243	14	organizational	organizational	ADJ
crl-15329	243	15	structures	structure	NOUN
crl-15329	243	16	to	to	PART
crl-15329	243	17	achieve	achieve	VERB
crl-15329	243	18	a	a	DET
crl-15329	243	19	superior	superior	ADJ
crl-15329	243	20	stewardship	stewardship	NOUN
crl-15329	243	21	of	of	ADP
crl-15329	243	22	the	the	DET
crl-15329	243	23	resources	resource	NOUN
crl-15329	243	24	assigned	assign	VERB
crl-15329	243	25	to	to	ADP
crl-15329	243	26	them	they	PRON
crl-15329	243	27	by	by	ADP
crl-15329	243	28	duke	duke	NOUN
crl-15329	243	29	university.8	university.8	X
crl-15329	243	30	a	a	DET
crl-15329	243	31	writer	writer	NOUN
crl-15329	243	32	for	for	ADP
crl-15329	243	33	university	university	PROPN
crl-15329	243	34	x	x	PUNCT
crl-15329	243	35	made	make	VERB
crl-15329	243	36	a	a	DET
crl-15329	243	37	similar	similar	ADJ
crl-15329	243	38	statement	statement	NOUN
crl-15329	243	39	that	that	PRON
crl-15329	243	40	showed	show	VERB
crl-15329	243	41	regard	regard	NOUN
crl-15329	243	42	for	for	ADP
crl-15329	243	43	plan­	plan­	NOUN
crl-15329	243	44	ning	ne	VERB
crl-15329	243	45	for	for	ADP
crl-15329	243	46	both	both	CCONJ
crl-15329	243	47	the	the	DET
crl-15329	243	48	present	present	NOUN
crl-15329	243	49	and	and	CCONJ
crl-15329	243	50	the	the	DET
crl-15329	243	51	future	future	NOUN
crl-15329	243	52	to	to	PART
crl-15329	243	53	achieve	achieve	VERB
crl-15329	243	54	the	the	DET
crl-15329	243	55	university	university	NOUN
crl-15329	243	56	’s	’s	NOUN
crl-15329	243	57	mission	mission	NOUN
crl-15329	243	58	.	.	PUNCT
crl-15329	244	1	diversity	diversity	NOUN
crl-15329	244	2	several	several	ADJ
crl-15329	244	3	organizations	organization	NOUN
crl-15329	244	4	are	be	AUX
crl-15329	244	5	including	include	VERB
crl-15329	244	6	di­	di­	PROPN
crl-15329	244	7	versity	versity	NOUN
crl-15329	244	8	as	as	ADP
crl-15329	244	9	a	a	DET
crl-15329	244	10	part	part	NOUN
crl-15329	244	11	of	of	ADP
crl-15329	244	12	their	their	PRON
crl-15329	244	13	mission	mission	NOUN
crl-15329	244	14	state­	state­	PROPN
crl-15329	244	15	ments	ment	NOUN
crl-15329	244	16	.	.	PUNCT
crl-15329	245	1	traditionally	traditionally	ADV
crl-15329	245	2	,	,	PUNCT
crl-15329	245	3	libraries	library	NOUN
crl-15329	245	4	have	have	AUX
crl-15329	245	5	em­	em­	NOUN
crl-15329	245	6	phasized	phasize	VERB
crl-15329	245	7	diversity	diversity	NOUN
crl-15329	245	8	through	through	ADP
crl-15329	245	9	collection	collection	NOUN
crl-15329	245	10	development	development	NOUN
crl-15329	245	11	,	,	PUNCT
crl-15329	245	12	access	access	NOUN
crl-15329	245	13	to	to	ADP
crl-15329	245	14	services	service	NOUN
crl-15329	245	15	,	,	PUNCT
crl-15329	245	16	and	and	CCONJ
crl-15329	245	17	the	the	DET
crl-15329	245	18	preservation	preservation	NOUN
crl-15329	245	19	of	of	ADP
crl-15329	245	20	the	the	DET
crl-15329	245	21	history	history	NOUN
crl-15329	245	22	and	and	CCONJ
crl-15329	245	23	literature	literature	NOUN
crl-15329	245	24	of	of	ADP
crl-15329	245	25	various	various	ADJ
crl-15329	245	26	cultures	culture	NOUN
crl-15329	245	27	.	.	PUNCT
crl-15329	246	1	more	more	ADV
crl-15329	246	2	recently	recently	ADV
crl-15329	246	3	,	,	PUNCT
crl-15329	246	4	how­	how­	ADV
crl-15329	246	5	ever	ever	ADV
crl-15329	246	6	,	,	PUNCT
crl-15329	246	7	this	this	DET
crl-15329	246	8	emphasis	emphasis	NOUN
crl-15329	246	9	has	have	AUX
crl-15329	246	10	broadened	broaden	VERB
crl-15329	246	11	to	to	ADP
crl-15329	246	12	in­	in­	VERB
crl-15329	246	13	clude	clude	VERB
crl-15329	246	14	diverse	diverse	ADJ
crl-15329	246	15	staff	staff	NOUN
crl-15329	246	16	and	and	CCONJ
crl-15329	246	17	a	a	DET
crl-15329	246	18	more	more	ADV
crl-15329	246	19	intentional	intentional	ADJ
crl-15329	246	20	effort	effort	NOUN
crl-15329	246	21	to	to	PART
crl-15329	246	22	become	become	VERB
crl-15329	246	23	more	more	ADV
crl-15329	246	24	tolerant	tolerant	ADJ
crl-15329	246	25	of	of	ADP
crl-15329	246	26	differ­	differ­	NUM
crl-15329	246	27	ent	ent	NOUN
crl-15329	246	28	approaches	approach	NOUN
crl-15329	246	29	and	and	CCONJ
crl-15329	246	30	ideas	idea	NOUN
crl-15329	246	31	to	to	PART
crl-15329	246	32	better	well	ADV
crl-15329	246	33	meet	meet	VERB
crl-15329	246	34	the	the	DET
crl-15329	246	35	overarching	overarch	VERB
crl-15329	246	36	goals	goal	NOUN
crl-15329	246	37	and	and	CCONJ
crl-15329	246	38	objectives	objective	NOUN
crl-15329	246	39	of	of	ADP
crl-15329	246	40	library	library	NOUN
crl-15329	246	41	organizations	organization	NOUN
crl-15329	246	42	.	.	PUNCT
crl-15329	247	1	evident	evident	ADJ
crl-15329	247	2	in	in	ADP
crl-15329	247	3	the	the	DET
crl-15329	247	4	data	datum	NOUN
crl-15329	247	5	are	be	AUX
crl-15329	247	6	examples	example	NOUN
crl-15329	247	7	of	of	ADP
crl-15329	247	8	a	a	DET
crl-15329	247	9	focus	focus	NOUN
crl-15329	247	10	on	on	ADP
crl-15329	247	11	diversity	diversity	NOUN
crl-15329	247	12	.	.	PUNCT
crl-15329	248	1	in	in	ADP
crl-15329	248	2	the	the	DET
crl-15329	248	3	case	case	NOUN
crl-15329	248	4	of	of	ADP
crl-15329	248	5	univer­	univer­	NOUN
crl-15329	248	6	the	the	DET
crl-15329	248	7	impact	impact	NOUN
crl-15329	248	8	of	of	ADP
crl-15329	248	9	change	change	NOUN
crl-15329	248	10	from	from	ADP
crl-15329	248	11	hierarchy	hierarchy	NOUN
crl-15329	248	12	to	to	PART
crl-15329	248	13	teams	team	NOUN
crl-15329	248	14	583	583	NUM
crl-15329	248	15	sity	sity	NOUN
crl-15329	248	16	x	x	PROPN
crl-15329	248	17	,	,	PUNCT
crl-15329	248	18	the	the	DET
crl-15329	248	19	team	team	NOUN
crl-15329	248	20	approach	approach	NOUN
crl-15329	248	21	was	be	AUX
crl-15329	248	22	used	use	VERB
crl-15329	248	23	as	as	ADP
crl-15329	248	24	a	a	DET
crl-15329	248	25	means	means	NOUN
crl-15329	248	26	of	of	ADP
crl-15329	248	27	focusing	focus	VERB
crl-15329	248	28	on	on	ADP
crl-15329	248	29	diversity	diversity	NOUN
crl-15329	248	30	.	.	PUNCT
crl-15329	249	1	diversity	diversity	NOUN
crl-15329	249	2	training	training	NOUN
crl-15329	249	3	was	be	AUX
crl-15329	249	4	provided	provide	VERB
crl-15329	249	5	by	by	ADP
crl-15329	249	6	outside	outside	ADJ
crl-15329	249	7	consult­	consult­	PROPN
crl-15329	249	8	ants	ant	NOUN
crl-15329	249	9	.	.	PUNCT
crl-15329	250	1	in	in	ADP
crl-15329	250	2	addition	addition	NOUN
crl-15329	250	3	,	,	PUNCT
crl-15329	250	4	diversity	diversity	NOUN
crl-15329	250	5	roundtables	roundtable	NOUN
crl-15329	250	6	were	be	AUX
crl-15329	250	7	offered	offer	VERB
crl-15329	250	8	to	to	ADP
crl-15329	250	9	library	library	NOUN
crl-15329	250	10	staff	staff	NOUN
crl-15329	250	11	on	on	ADP
crl-15329	250	12	a	a	DET
crl-15329	250	13	variety	variety	NOUN
crl-15329	250	14	of	of	ADP
crl-15329	250	15	topics	topic	NOUN
crl-15329	250	16	,	,	PUNCT
crl-15329	250	17	including	include	VERB
crl-15329	250	18	the	the	DET
crl-15329	250	19	significance	significance	NOUN
crl-15329	250	20	of	of	ADP
crl-15329	250	21	holi­	holi­	NOUN
crl-15329	250	22	days	day	NOUN
crl-15329	250	23	of	of	ADP
crl-15329	250	24	various	various	ADJ
crl-15329	250	25	cultures	culture	NOUN
crl-15329	250	26	.	.	PUNCT
crl-15329	251	1	in	in	ADP
crl-15329	251	2	addition	addition	NOUN
crl-15329	251	3	,	,	PUNCT
crl-15329	251	4	ef­	ef­	PROPN
crl-15329	251	5	forts	fort	NOUN
crl-15329	251	6	were	be	AUX
crl-15329	251	7	made	make	VERB
crl-15329	251	8	to	to	PART
crl-15329	251	9	educate	educate	VERB
crl-15329	251	10	library	library	NOUN
crl-15329	251	11	staff	staff	NOUN
crl-15329	251	12	on	on	ADP
crl-15329	251	13	the	the	DET
crl-15329	251	14	library	library	NOUN
crl-15329	251	15	affirmative	affirmative	ADJ
crl-15329	251	16	action	action	PROPN
crl-15329	251	17	committee	committee	NOUN
crl-15329	251	18	and	and	CCONJ
crl-15329	251	19	to	to	PART
crl-15329	251	20	state	state	VERB
crl-15329	251	21	the	the	DET
crl-15329	251	22	university	university	NOUN
crl-15329	251	23	’s	’s	PART
crl-15329	251	24	and	and	CCONJ
crl-15329	251	25	library	library	PROPN
crl-15329	251	26	’s	’s	PART
crl-15329	251	27	commitment	commitment	NOUN
crl-15329	251	28	to	to	ADP
crl-15329	251	29	affirmative	affirmative	ADJ
crl-15329	251	30	action	action	NOUN
crl-15329	251	31	and	and	CCONJ
crl-15329	251	32	di­	di­	PROPN
crl-15329	251	33	versity	versity	NOUN
crl-15329	251	34	.	.	PUNCT
crl-15329	252	1	university	university	NOUN
crl-15329	252	2	x	x	PROPN
crl-15329	252	3	also	also	ADV
crl-15329	252	4	has	have	VERB
crl-15329	252	5	its	its	PRON
crl-15329	252	6	own	own	ADJ
crl-15329	252	7	di­	di­	PROPN
crl-15329	252	8	versity	versity	NOUN
crl-15329	252	9	mission	mission	NOUN
crl-15329	252	10	statement	statement	NOUN
crl-15329	252	11	as	as	ADV
crl-15329	252	12	well	well	ADV
crl-15329	252	13	as	as	ADP
crl-15329	252	14	a	a	DET
crl-15329	252	15	di­	di­	PROPN
crl-15329	252	16	versity	versity	NOUN
crl-15329	252	17	council	council	NOUN
crl-15329	252	18	.	.	PUNCT
crl-15329	253	1	at	at	ADP
crl-15329	253	2	duke	duke	PROPN
crl-15329	253	3	,	,	PUNCT
crl-15329	253	4	various	various	ADJ
crl-15329	253	5	ex­	ex­	NOUN
crl-15329	253	6	amples	ample	NOUN
crl-15329	253	7	were	be	AUX
crl-15329	253	8	reported	report	VERB
crl-15329	253	9	by	by	ADP
crl-15329	253	10	lubans	luban	NOUN
crl-15329	253	11	that	that	PRON
crl-15329	253	12	point	point	VERB
crl-15329	253	13	to	to	ADP
crl-15329	253	14	an	an	DET
crl-15329	253	15	emphasis	emphasis	NOUN
crl-15329	253	16	on	on	ADP
crl-15329	253	17	diversity	diversity	NOUN
crl-15329	253	18	,	,	PUNCT
crl-15329	253	19	first	first	ADV
crl-15329	253	20	on	on	ADP
crl-15329	253	21	a	a	DET
crl-15329	253	22	de­	de­	ADJ
crl-15329	253	23	partment	partment	NOUN
crl-15329	253	24	or	or	CCONJ
crl-15329	253	25	system	system	NOUN
crl-15329	253	26	level	level	NOUN
crl-15329	253	27	where	where	SCONJ
crl-15329	253	28	staff	staff	PROPN
crl-15329	253	29	be­	be­	PROPN
crl-15329	253	30	came	come	VERB
crl-15329	253	31	more	more	ADV
crl-15329	253	32	accepting	accept	VERB
crl-15329	253	33	of	of	ADP
crl-15329	253	34	differences	difference	NOUN
crl-15329	253	35	and	and	CCONJ
crl-15329	253	36	ap­	ap­	VERB
crl-15329	253	37	preciative	preciative	NOUN
crl-15329	253	38	of	of	ADP
crl-15329	253	39	the	the	DET
crl-15329	253	40	potential	potential	ADJ
crl-15329	253	41	value	value	NOUN
crl-15329	253	42	they	they	PRON
crl-15329	253	43	rep­	rep­	VERB
crl-15329	253	44	resented	resent	VERB
crl-15329	253	45	.	.	PUNCT
crl-15329	254	1	on	on	ADP
crl-15329	254	2	the	the	DET
crl-15329	254	3	level	level	NOUN
crl-15329	254	4	of	of	ADP
crl-15329	254	5	team	team	NOUN
crl-15329	254	6	leadership	leadership	NOUN
crl-15329	254	7	,	,	PUNCT
crl-15329	254	8	different	different	ADJ
crl-15329	254	9	perspectives	perspective	NOUN
crl-15329	254	10	were	be	AUX
crl-15329	254	11	sought	seek	VERB
crl-15329	254	12	out	out	ADP
crl-15329	254	13	be­	be­	PROPN
crl-15329	254	14	cause	cause	VERB
crl-15329	254	15	differences	difference	NOUN
crl-15329	254	16	no	no	ADV
crl-15329	254	17	longer	long	ADV
crl-15329	254	18	were	be	AUX
crl-15329	254	19	shuttered	shutter	VERB
crl-15329	254	20	by	by	ADP
crl-15329	254	21	the	the	DET
crl-15329	254	22	dominant	dominant	ADJ
crl-15329	254	23	culture	culture	NOUN
crl-15329	254	24	.	.	PUNCT
crl-15329	255	1	hierarchy	hierarchy	VERB
crl-15329	255	2	what	what	PRON
crl-15329	255	3	was	be	AUX
crl-15329	255	4	the	the	DET
crl-15329	255	5	nature	nature	NOUN
crl-15329	255	6	of	of	ADP
crl-15329	255	7	the	the	DET
crl-15329	255	8	change	change	NOUN
crl-15329	255	9	from	from	ADP
crl-15329	255	10	hierarchy	hierarchy	NOUN
crl-15329	255	11	to	to	ADP
crl-15329	255	12	teams	team	NOUN
crl-15329	255	13	in	in	ADP
crl-15329	255	14	the	the	DET
crl-15329	255	15	two	two	NUM
crl-15329	255	16	settings	setting	NOUN
crl-15329	255	17	?	?	PUNCT
crl-15329	256	1	did	do	AUX
crl-15329	256	2	the	the	DET
crl-15329	256	3	change	change	NOUN
crl-15329	256	4	actually	actually	ADV
crl-15329	256	5	occur	occur	VERB
crl-15329	256	6	?	?	PUNCT
crl-15329	257	1	one	one	NUM
crl-15329	257	2	of	of	ADP
crl-15329	257	3	the	the	DET
crl-15329	257	4	prob­	prob­	PROPN
crl-15329	257	5	lems	lem	NOUN
crl-15329	257	6	with	with	ADP
crl-15329	257	7	hierarchy	hierarchy	NOUN
crl-15329	257	8	is	be	AUX
crl-15329	257	9	that	that	SCONJ
crl-15329	257	10	inherent	inherent	ADJ
crl-15329	257	11	in	in	ADP
crl-15329	257	12	its	its	PRON
crl-15329	257	13	design	design	NOUN
crl-15329	257	14	is	be	AUX
crl-15329	257	15	the	the	DET
crl-15329	257	16	placement	placement	NOUN
crl-15329	257	17	of	of	ADP
crl-15329	257	18	the	the	DET
crl-15329	257	19	decisionmaking	decisionmake	VERB
crl-15329	257	20	power	power	NOUN
crl-15329	257	21	at	at	ADP
crl-15329	257	22	the	the	DET
crl-15329	257	23	tip	tip	NOUN
crl-15329	257	24	of	of	ADP
crl-15329	257	25	its	its	PRON
crl-15329	257	26	symbol	symbol	NOUN
crl-15329	257	27	—	—	PUNCT
crl-15329	257	28	the	the	DET
crl-15329	257	29	pyramid	pyramid	NOUN
crl-15329	257	30	.	.	PUNCT
crl-15329	258	1	the	the	DET
crl-15329	258	2	data	datum	NOUN
crl-15329	258	3	substantiate	substantiate	VERB
crl-15329	258	4	the	the	DET
crl-15329	258	5	fact	fact	NOUN
crl-15329	258	6	that	that	SCONJ
crl-15329	258	7	definite	definite	ADJ
crl-15329	258	8	changes	change	NOUN
crl-15329	258	9	were	be	AUX
crl-15329	258	10	made	make	VERB
crl-15329	258	11	.	.	PUNCT
crl-15329	259	1	in	in	ADP
crl-15329	259	2	both	both	DET
crl-15329	259	3	instances	instance	NOUN
crl-15329	259	4	,	,	PUNCT
crl-15329	259	5	the	the	DET
crl-15329	259	6	power	power	NOUN
crl-15329	259	7	to	to	PART
crl-15329	259	8	make	make	VERB
crl-15329	259	9	decisions	decision	NOUN
crl-15329	259	10	was	be	AUX
crl-15329	259	11	given	give	VERB
crl-15329	259	12	to	to	ADP
crl-15329	259	13	those	those	DET
crl-15329	259	14	individuals	individual	NOUN
crl-15329	259	15	closest	close	ADJ
crl-15329	259	16	to	to	ADP
crl-15329	259	17	the	the	DET
crl-15329	259	18	work	work	NOUN
crl-15329	259	19	.	.	PUNCT
crl-15329	260	1	in	in	ADP
crl-15329	260	2	the	the	DET
crl-15329	260	3	case	case	NOUN
crl-15329	260	4	of	of	ADP
crl-15329	260	5	duke	duke	NOUN
crl-15329	260	6	,	,	PUNCT
crl-15329	260	7	where	where	SCONJ
crl-15329	260	8	decisionmaking	decisionmake	VERB
crl-15329	260	9	power	power	NOUN
crl-15329	260	10	was	be	AUX
crl-15329	260	11	granted	grant	VERB
crl-15329	260	12	to	to	ADP
crl-15329	260	13	teams	team	NOUN
crl-15329	260	14	,	,	PUNCT
crl-15329	260	15	there	there	PRON
crl-15329	260	16	was	be	VERB
crl-15329	260	17	an	an	DET
crl-15329	260	18	instance	instance	NOUN
crl-15329	260	19	where	where	SCONJ
crl-15329	260	20	some	some	DET
crl-15329	260	21	department	department	NOUN
crl-15329	260	22	heads	head	NOUN
crl-15329	260	23	were	be	AUX
crl-15329	260	24	allowed	allow	VERB
crl-15329	260	25	to	to	PART
crl-15329	260	26	choose	choose	VERB
crl-15329	260	27	not	not	PART
crl-15329	260	28	to	to	PART
crl-15329	260	29	be­	be­	VERB
crl-15329	260	30	come	come	VERB
crl-15329	260	31	team	team	NOUN
crl-15329	260	32	leaders	leader	NOUN
crl-15329	260	33	,	,	PUNCT
crl-15329	260	34	which	which	PRON
crl-15329	260	35	left	leave	VERB
crl-15329	260	36	a	a	DET
crl-15329	260	37	portion	portion	NOUN
crl-15329	260	38	of	of	ADP
crl-15329	260	39	the	the	DET
crl-15329	260	40	hierarchy	hierarchy	NOUN
crl-15329	260	41	intact	intact	ADJ
crl-15329	260	42	.	.	PUNCT
crl-15329	261	1	at	at	ADP
crl-15329	261	2	university	university	PROPN
crl-15329	261	3	x	x	PROPN
crl-15329	261	4	,	,	PUNCT
crl-15329	261	5	in	in	ADP
crl-15329	261	6	addition	addition	NOUN
crl-15329	261	7	to	to	ADP
crl-15329	261	8	the	the	DET
crl-15329	261	9	decision	decision	NOUN
crl-15329	261	10	-	-	PUNCT
crl-15329	261	11	making	make	VERB
crl-15329	261	12	power	power	NOUN
crl-15329	261	13	accorded	accord	VERB
crl-15329	261	14	to	to	ADP
crl-15329	261	15	teams	team	NOUN
crl-15329	261	16	,	,	PUNCT
crl-15329	261	17	the	the	DET
crl-15329	261	18	dean	dean	PROPN
crl-15329	261	19	’s	’s	PART
crl-15329	261	20	council	council	PROPN
crl-15329	261	21	’s	’s	PART
crl-15329	261	22	name	name	NOUN
crl-15329	261	23	was	be	AUX
crl-15329	261	24	changed	change	VERB
crl-15329	261	25	to	to	ADP
crl-15329	261	26	the	the	DET
crl-15329	261	27	library	library	NOUN
crl-15329	261	28	cabinet	cabinet	NOUN
crl-15329	261	29	to	to	PART
crl-15329	261	30	reinforce	reinforce	VERB
crl-15329	261	31	the	the	DET
crl-15329	261	32	idea	idea	NOUN
crl-15329	261	33	that	that	SCONJ
crl-15329	261	34	this	this	DET
crl-15329	261	35	body	body	NOUN
crl-15329	261	36	is	be	AUX
crl-15329	261	37	re­	re­	PROPN
crl-15329	261	38	sponsible	sponsible	ADJ
crl-15329	261	39	to	to	ADP
crl-15329	261	40	the	the	DET
crl-15329	261	41	library	library	NOUN
crl-15329	261	42	and	and	CCONJ
crl-15329	261	43	not	not	PART
crl-15329	261	44	just	just	ADV
crl-15329	261	45	to	to	ADP
crl-15329	261	46	the	the	DET
crl-15329	261	47	dean	dean	NOUN
crl-15329	261	48	.	.	PUNCT
crl-15329	262	1	it	it	PRON
crl-15329	262	2	is	be	AUX
crl-15329	262	3	,	,	PUNCT
crl-15329	262	4	therefore	therefore	ADV
crl-15329	262	5	,	,	PUNCT
crl-15329	262	6	evident	evident	ADJ
crl-15329	262	7	from	from	ADP
crl-15329	262	8	the	the	DET
crl-15329	262	9	data	datum	NOUN
crl-15329	262	10	that	that	PRON
crl-15329	262	11	both	both	DET
crl-15329	262	12	schools	school	NOUN
crl-15329	262	13	experienced	experience	VERB
crl-15329	262	14	some	some	DET
crl-15329	262	15	change	change	NOUN
crl-15329	262	16	in	in	ADP
crl-15329	262	17	the	the	DET
crl-15329	262	18	hierarchy	hierarchy	NOUN
crl-15329	262	19	.	.	PUNCT
crl-15329	263	1	but	but	CCONJ
crl-15329	263	2	to	to	ADP
crl-15329	263	3	what	what	DET
crl-15329	263	4	degree	degree	NOUN
crl-15329	263	5	has	have	AUX
crl-15329	263	6	that	that	PRON
crl-15329	263	7	change	change	NOUN
crl-15329	263	8	occurred	occur	VERB
crl-15329	263	9	?	?	PUNCT
crl-15329	264	1	is	be	AUX
crl-15329	264	2	there	there	PRON
crl-15329	264	3	an	an	DET
crl-15329	264	4	inherent	inherent	ADJ
crl-15329	264	5	need	need	NOUN
crl-15329	264	6	for	for	ADP
crl-15329	264	7	some	some	DET
crl-15329	264	8	degree	degree	NOUN
crl-15329	264	9	of	of	ADP
crl-15329	264	10	hierarchy	hierarchy	NOUN
crl-15329	264	11	?	?	PUNCT
crl-15329	265	1	in	in	ADP
crl-15329	265	2	the	the	DET
crl-15329	265	3	final	final	ADJ
crl-15329	265	4	analysis	analysis	NOUN
crl-15329	265	5	,	,	PUNCT
crl-15329	265	6	the	the	DET
crl-15329	265	7	degree	degree	NOUN
crl-15329	265	8	to	to	PART
crl-15329	265	9	which	which	DET
crl-15329	265	10	change	change	VERB
crl-15329	265	11	in	in	ADP
crl-15329	265	12	the	the	DET
crl-15329	265	13	hierarchy	hierarchy	NOUN
crl-15329	265	14	actually	actually	ADV
crl-15329	265	15	occurred	occur	VERB
crl-15329	265	16	is	be	AUX
crl-15329	265	17	prob­	prob­	AUX
crl-15329	265	18	ably	ably	ADV
crl-15329	265	19	best	well	ADV
crl-15329	265	20	explained	explain	VERB
crl-15329	265	21	by	by	ADP
crl-15329	265	22	lubans	luban	NOUN
crl-15329	265	23	:	:	PUNCT
crl-15329	265	24	we	we	PRON
crl-15329	265	25	pushed	push	VERB
crl-15329	265	26	the	the	DET
crl-15329	265	27	hierarchy	hierarchy	NOUN
crl-15329	265	28	to	to	ADP
crl-15329	265	29	its	its	PRON
crl-15329	265	30	pro­	pro­	NOUN
crl-15329	265	31	ductivity	ductivity	NOUN
crl-15329	265	32	limits	limit	NOUN
crl-15329	265	33	,	,	PUNCT
crl-15329	265	34	virtually	virtually	ADV
crl-15329	265	35	taking	take	VERB
crl-15329	265	36	a	a	DET
crl-15329	265	37	team	team	NOUN
crl-15329	265	38	-	-	PUNCT
crl-15329	265	39	based	base	VERB
crl-15329	265	40	approach	approach	NOUN
crl-15329	265	41	within	within	ADP
crl-15329	265	42	the	the	DET
crl-15329	265	43	hi­	hi­	ADJ
crl-15329	265	44	erarchy.9	erarchy.9	NOUN
crl-15329	265	45	conclusions	conclusion	NOUN
crl-15329	265	46	the	the	DET
crl-15329	265	47	purpose	purpose	NOUN
crl-15329	265	48	of	of	ADP
crl-15329	265	49	this	this	DET
crl-15329	265	50	article	article	NOUN
crl-15329	265	51	was	be	AUX
crl-15329	265	52	to	to	PART
crl-15329	265	53	analyze	analyze	VERB
crl-15329	265	54	the	the	DET
crl-15329	265	55	impact	impact	NOUN
crl-15329	265	56	of	of	ADP
crl-15329	265	57	the	the	DET
crl-15329	265	58	change	change	NOUN
crl-15329	265	59	(	(	PUNCT
crl-15329	265	60	or	or	CCONJ
crl-15329	265	61	perceived	perceive	VERB
crl-15329	265	62	change	change	NOUN
crl-15329	265	63	)	)	PUNCT
crl-15329	265	64	in	in	ADP
crl-15329	265	65	management	management	NOUN
crl-15329	265	66	approach	approach	NOUN
crl-15329	265	67	from	from	ADP
crl-15329	265	68	hierarchy	hierarchy	NOUN
crl-15329	265	69	to	to	ADP
crl-15329	265	70	teams	team	NOUN
crl-15329	265	71	and	and	CCONJ
crl-15329	265	72	to	to	PART
crl-15329	265	73	look	look	VERB
crl-15329	265	74	at	at	ADP
crl-15329	265	75	the	the	DET
crl-15329	265	76	dif­	dif­	NOUN
crl-15329	265	77	ferences	ference	NOUN
crl-15329	265	78	between	between	ADP
crl-15329	265	79	the	the	DET
crl-15329	265	80	expected	expect	VERB
crl-15329	265	81	and	and	CCONJ
crl-15329	265	82	actual	actual	ADJ
crl-15329	265	83	results	result	NOUN
crl-15329	265	84	that	that	SCONJ
crl-15329	265	85	the	the	DET
crl-15329	265	86	change	change	NOUN
crl-15329	265	87	engendered	engender	VERB
crl-15329	265	88	.	.	PUNCT
crl-15329	266	1	these	these	DET
crl-15329	266	2	results	result	NOUN
crl-15329	266	3	have	have	AUX
crl-15329	266	4	been	be	AUX
crl-15329	266	5	demonstrated	demonstrate	VERB
crl-15329	266	6	in	in	ADP
crl-15329	266	7	the	the	DET
crl-15329	266	8	data	datum	NOUN
crl-15329	266	9	;	;	PUNCT
crl-15329	266	10	however	however	ADV
crl-15329	266	11	,	,	PUNCT
crl-15329	266	12	there	there	PRON
crl-15329	266	13	is	be	VERB
crl-15329	266	14	a	a	DET
crl-15329	266	15	need	need	NOUN
crl-15329	266	16	to	to	PART
crl-15329	266	17	repeat	repeat	VERB
crl-15329	266	18	that	that	SCONJ
crl-15329	266	19	the	the	DET
crl-15329	266	20	actual	actual	ADJ
crl-15329	266	21	results	result	NOUN
crl-15329	266	22	,	,	PUNCT
crl-15329	266	23	despite	despite	SCONJ
crl-15329	266	24	the	the	DET
crl-15329	266	25	chal­	chal­	PROPN
crl-15329	266	26	lenges	lenge	NOUN
crl-15329	266	27	of	of	ADP
crl-15329	266	28	the	the	DET
crl-15329	266	29	process	process	NOUN
crl-15329	266	30	of	of	ADP
crl-15329	266	31	change	change	NOUN
crl-15329	266	32	,	,	PUNCT
crl-15329	266	33	exceeded	exceed	VERB
crl-15329	266	34	the	the	DET
crl-15329	266	35	intended	intend	VERB
crl-15329	266	36	results	result	NOUN
crl-15329	266	37	.	.	PUNCT
crl-15329	267	1	for	for	ADP
crl-15329	267	2	example	example	NOUN
crl-15329	267	3	,	,	PUNCT
crl-15329	267	4	duke	duke	NOUN
crl-15329	267	5	reported	report	VERB
crl-15329	267	6	having	have	VERB
crl-15329	267	7	the	the	DET
crl-15329	267	8	process	process	NOUN
crl-15329	267	9	itself	itself	PRON
crl-15329	267	10	vali­	vali­	X
crl-15329	267	11	dated	date	VERB
crl-15329	267	12	.	.	PUNCT
crl-15329	268	1	this	this	PRON
crl-15329	268	2	was	be	AUX
crl-15329	268	3	not	not	PART
crl-15329	268	4	an	an	DET
crl-15329	268	5	intended	intended	ADJ
crl-15329	268	6	result	result	NOUN
crl-15329	268	7	of	of	ADP
crl-15329	268	8	moving	move	VERB
crl-15329	268	9	from	from	ADP
crl-15329	268	10	hierarchy	hierarchy	NOUN
crl-15329	268	11	to	to	ADP
crl-15329	268	12	teams	team	NOUN
crl-15329	268	13	.	.	PUNCT
crl-15329	269	1	the	the	DET
crl-15329	269	2	sur­	sur­	NOUN
crl-15329	269	3	vey	vey	NOUN
crl-15329	269	4	also	also	ADV
crl-15329	269	5	indicated	indicate	VERB
crl-15329	269	6	that	that	SCONJ
crl-15329	269	7	the	the	DET
crl-15329	269	8	major	major	ADJ
crl-15329	269	9	compo­	compo­	PROPN
crl-15329	269	10	nents	nent	NOUN
crl-15329	269	11	of	of	ADP
crl-15329	269	12	tqm	tqm	NOUN
crl-15329	269	13	(	(	PUNCT
crl-15329	269	14	empowerment	empowerment	PROPN
crl-15329	269	15	,	,	PUNCT
crl-15329	269	16	the	the	DET
crl-15329	269	17	learn­	learn­	PROPN
crl-15329	269	18	ing	ing	ADJ
crl-15329	269	19	organization	organization	NOUN
crl-15329	269	20	,	,	PUNCT
crl-15329	269	21	and	and	CCONJ
crl-15329	269	22	the	the	DET
crl-15329	269	23	team	team	NOUN
crl-15329	269	24	approach	approach	NOUN
crl-15329	269	25	)	)	PUNCT
crl-15329	269	26	were	be	AUX
crl-15329	269	27	accomplished	accomplish	VERB
crl-15329	269	28	in	in	ADP
crl-15329	269	29	these	these	DET
crl-15329	269	30	settings	setting	NOUN
crl-15329	269	31	.	.	PUNCT
crl-15329	270	1	this	this	DET
crl-15329	270	2	study	study	NOUN
crl-15329	270	3	also	also	ADV
crl-15329	270	4	points	point	VERB
crl-15329	270	5	out	out	ADP
crl-15329	270	6	the	the	DET
crl-15329	270	7	chal­	chal­	PROPN
crl-15329	270	8	lenge	lenge	VERB
crl-15329	270	9	that	that	PRON
crl-15329	270	10	faces	face	VERB
crl-15329	270	11	managers	manager	NOUN
crl-15329	270	12	in	in	ADP
crl-15329	270	13	helping	help	VERB
crl-15329	270	14	staff	staff	NOUN
crl-15329	270	15	switch	switch	VERB
crl-15329	270	16	from	from	ADP
crl-15329	270	17	one	one	NUM
crl-15329	270	18	approach	approach	NOUN
crl-15329	270	19	to	to	ADP
crl-15329	270	20	another	another	PRON
crl-15329	270	21	.	.	PUNCT
crl-15329	271	1	it	it	PRON
crl-15329	271	2	is	be	AUX
crl-15329	271	3	important	important	ADJ
crl-15329	271	4	to	to	PART
crl-15329	271	5	better	well	ADV
crl-15329	271	6	understand	understand	VERB
crl-15329	271	7	the	the	DET
crl-15329	271	8	dy­	dy­	PROPN
crl-15329	271	9	namics	namic	NOUN
crl-15329	271	10	of	of	ADP
crl-15329	271	11	change	change	NOUN
crl-15329	271	12	and	and	CCONJ
crl-15329	271	13	how	how	SCONJ
crl-15329	271	14	it	it	PRON
crl-15329	271	15	can	can	AUX
crl-15329	271	16	best	well	ADV
crl-15329	271	17	be	be	AUX
crl-15329	271	18	managed	manage	VERB
crl-15329	271	19	.	.	PUNCT
crl-15329	272	1	there	there	PRON
crl-15329	272	2	is	be	VERB
crl-15329	272	3	the	the	DET
crl-15329	272	4	additional	additional	ADJ
crl-15329	272	5	respon­	respon­	NOUN
crl-15329	272	6	sibility	sibility	NOUN
crl-15329	272	7	of	of	ADP
crl-15329	272	8	managing	manage	VERB
crl-15329	272	9	ongoing	ongoing	ADJ
crl-15329	272	10	change	change	NOUN
crl-15329	272	11	.	.	PUNCT
crl-15329	273	1	finally	finally	ADV
crl-15329	273	2	,	,	PUNCT
crl-15329	273	3	not	not	PART
crl-15329	273	4	-	-	PUNCT
crl-15329	273	5	for	for	ADP
crl-15329	273	6	-	-	PUNCT
crl-15329	273	7	profit	profit	NOUN
crl-15329	273	8	institutions	institution	NOUN
crl-15329	273	9	are	be	AUX
crl-15329	273	10	continuing	continue	VERB
crl-15329	273	11	to	to	PART
crl-15329	273	12	take	take	VERB
crl-15329	273	13	cues	cue	NOUN
crl-15329	273	14	from	from	ADP
crl-15329	273	15	the	the	DET
crl-15329	273	16	for	for	ADP
crl-15329	273	17	-	-	PUNCT
crl-15329	273	18	profit	profit	NOUN
crl-15329	273	19	sector	sector	NOUN
crl-15329	273	20	in	in	ADP
crl-15329	273	21	management	management	NOUN
crl-15329	273	22	by	by	ADP
crl-15329	273	23	using	use	VERB
crl-15329	273	24	strategies	strategy	NOUN
crl-15329	273	25	such	such	ADJ
crl-15329	273	26	as	as	ADP
crl-15329	273	27	marketing	marketing	NOUN
crl-15329	273	28	,	,	PUNCT
crl-15329	273	29	benchmarking	benchmarking	NOUN
crl-15329	273	30	,	,	PUNCT
crl-15329	273	31	and	and	CCONJ
crl-15329	273	32	tqm	tqm	PROPN
crl-15329	273	33	.	.	PUNCT
crl-15329	274	1	the	the	DET
crl-15329	274	2	time	time	NOUN
crl-15329	274	3	also	also	ADV
crl-15329	274	4	may	may	AUX
crl-15329	274	5	have	have	AUX
crl-15329	274	6	come	come	VERB
crl-15329	274	7	for	for	SCONJ
crl-15329	274	8	librarians	librarian	NOUN
crl-15329	274	9	/	/	SYM
crl-15329	274	10	information	information	NOUN
crl-15329	274	11	professionals	professional	NOUN
crl-15329	274	12	to	to	PART
crl-15329	274	13	reexamine	reexamine	VERB
crl-15329	274	14	their	their	PRON
crl-15329	274	15	posture	posture	NOUN
crl-15329	274	16	toward	toward	ADP
crl-15329	274	17	the	the	DET
crl-15329	274	18	forprofit	forprofit	NOUN
crl-15329	274	19	and	and	CCONJ
crl-15329	274	20	not	not	PART
crl-15329	274	21	-	-	PUNCT
crl-15329	274	22	for	for	ADP
crl-15329	274	23	-	-	PUNCT
crl-15329	274	24	profit	profit	NOUN
crl-15329	274	25	separation	separation	NOUN
crl-15329	274	26	.	.	PUNCT
crl-15329	275	1	such	such	DET
crl-15329	275	2	a	a	DET
crl-15329	275	3	change	change	NOUN
crl-15329	275	4	would	would	AUX
crl-15329	275	5	be	be	AUX
crl-15329	275	6	consistent	consistent	ADJ
crl-15329	275	7	with	with	ADP
crl-15329	275	8	what	what	PRON
crl-15329	275	9	has	have	AUX
crl-15329	275	10	happened	happen	VERB
crl-15329	275	11	in	in	ADP
crl-15329	275	12	at	at	ADV
crl-15329	275	13	least	least	ADV
crl-15329	275	14	one	one	NUM
crl-15329	275	15	other	other	ADJ
crl-15329	275	16	disci­	disci­	NOUN
crl-15329	275	17	pline	pline	NOUN
crl-15329	275	18	regarding	regard	VERB
crl-15329	275	19	a	a	DET
crl-15329	275	20	similar	similar	ADJ
crl-15329	275	21	challenge	challenge	NOUN
crl-15329	275	22	.	.	PUNCT
crl-15329	276	1	soci­	soci­	ADJ
crl-15329	276	2	ologist	ologist	NOUN
crl-15329	276	3	peter	peter	PROPN
crl-15329	276	4	m.	m.	PROPN
crl-15329	276	5	blau	blau	PROPN
crl-15329	276	6	developed	develop	VERB
crl-15329	276	7	his	his	PRON
crl-15329	276	8	so­	so­	NOUN
crl-15329	276	9	cial	cial	NOUN
crl-15329	276	10	exchange	exchange	NOUN
crl-15329	276	11	theory	theory	NOUN
crl-15329	276	12	along	along	ADP
crl-15329	276	13	economic	economic	ADJ
crl-15329	276	14	lines.10	lines.10	NOUN
crl-15329	276	15	rather	rather	ADV
crl-15329	276	16	than	than	ADP
crl-15329	276	17	view	view	VERB
crl-15329	276	18	economic	economic	ADJ
crl-15329	276	19	in	in	ADP
crl-15329	276	20	a	a	DET
crl-15329	276	21	material	material	NOUN
crl-15329	276	22	manner	manner	NOUN
crl-15329	276	23	to	to	PART
crl-15329	276	24	mean	mean	VERB
crl-15329	276	25	“	"	PUNCT
crl-15329	276	26	exact	exact	ADJ
crl-15329	276	27	payment	payment	NOUN
crl-15329	276	28	for	for	ADP
crl-15329	276	29	specified	specified	ADJ
crl-15329	276	30	goods	good	NOUN
crl-15329	276	31	”	"	PUNCT
crl-15329	276	32	as	as	SCONJ
crl-15329	276	33	economists	economist	NOUN
crl-15329	276	34	do	do	VERB
crl-15329	276	35	,	,	PUNCT
crl-15329	276	36	the	the	DET
crl-15329	276	37	term	term	NOUN
crl-15329	276	38	is	be	AUX
crl-15329	276	39	defined	define	VERB
crl-15329	276	40	as	as	ADP
crl-15329	276	41	a	a	DET
crl-15329	276	42	“	"	PUNCT
crl-15329	276	43	nonmaterial	nonmaterial	ADJ
crl-15329	276	44	”	"	PUNCT
crl-15329	276	45	entity	entity	NOUN
crl-15329	276	46	.	.	PUNCT
crl-15329	277	1	a	a	DET
crl-15329	277	2	smile	smile	NOUN
crl-15329	277	3	or	or	CCONJ
crl-15329	277	4	a	a	DET
crl-15329	277	5	kind	kind	NOUN
crl-15329	277	6	gesture	gesture	NOUN
crl-15329	277	7	is	be	AUX
crl-15329	277	8	an	an	DET
crl-15329	277	9	example	example	NOUN
crl-15329	277	10	http	http	NOUN
crl-15329	277	11	:	:	PUNCT
crl-15329	277	12	lines.10	lines.10	INTJ
crl-15329	277	13	584	584	NUM
crl-15329	277	14	college	college	PROPN
crl-15329	277	15	&	&	CCONJ
crl-15329	277	16	research	research	PROPN
crl-15329	277	17	libraries	library	NOUN
crl-15329	277	18	november	november	PROPN
crl-15329	277	19	1999	1999	NUM
crl-15329	277	20	of	of	ADP
crl-15329	277	21	a	a	DET
crl-15329	277	22	nonmaterial	nonmaterial	ADJ
crl-15329	277	23	economic	economic	ADJ
crl-15329	277	24	entity	entity	NOUN
crl-15329	277	25	,	,	PUNCT
crl-15329	277	26	particu­	particu­	VERB
crl-15329	277	27	larly	larly	ADV
crl-15329	277	28	as	as	SCONJ
crl-15329	277	29	it	it	PRON
crl-15329	277	30	relates	relate	VERB
crl-15329	277	31	to	to	ADP
crl-15329	277	32	human	human	ADJ
crl-15329	277	33	interaction	interaction	NOUN
crl-15329	277	34	.	.	PUNCT
crl-15329	278	1	one	one	NUM
crl-15329	278	2	respondent	respondent	NOUN
crl-15329	278	3	in	in	ADP
crl-15329	278	4	this	this	DET
crl-15329	278	5	study	study	NOUN
crl-15329	278	6	may	may	AUX
crl-15329	278	7	have	have	AUX
crl-15329	278	8	confirmed	confirm	VERB
crl-15329	278	9	this	this	DET
crl-15329	278	10	viewpoint	viewpoint	NOUN
crl-15329	278	11	:	:	PUNCT
crl-15329	278	12	within	within	ADP
crl-15329	278	13	our	our	PRON
crl-15329	278	14	organization	organization	NOUN
crl-15329	278	15	,	,	PUNCT
crl-15329	278	16	the	the	DET
crl-15329	278	17	change	change	NOUN
crl-15329	278	18	was	be	AUX
crl-15329	278	19	good	good	ADJ
crl-15329	278	20	;	;	PUNCT
crl-15329	278	21	however	however	ADV
crl-15329	278	22	,	,	PUNCT
crl-15329	278	23	i	i	PRON
crl-15329	278	24	think	think	VERB
crl-15329	278	25	the	the	DET
crl-15329	278	26	critical	critical	ADJ
crl-15329	278	27	factors	factor	NOUN
crl-15329	278	28	are	be	AUX
crl-15329	278	29	overlooked	overlook	VERB
crl-15329	278	30	because	because	SCONJ
crl-15329	278	31	we	we	PRON
crl-15329	278	32	are	be	AUX
crl-15329	278	33	termed	term	VERB
crl-15329	278	34	as	as	ADP
crl-15329	278	35	a	a	DET
crl-15329	278	36	non­	non­	NOUN
crl-15329	278	37	profit	profit	NOUN
crl-15329	278	38	organization	organization	NOUN
crl-15329	278	39	,	,	PUNCT
crl-15329	278	40	and	and	CCONJ
crl-15329	278	41	with	with	ADP
crl-15329	278	42	this	this	PRON
crl-15329	279	1	[	[	PUNCT
crl-15329	279	2	i	i	PRON
crl-15329	279	3	feel	feel	VERB
crl-15329	279	4	]	]	PUNCT
crl-15329	279	5	we	we	PRON
crl-15329	279	6	lose	lose	VERB
crl-15329	279	7	vision	vision	NOUN
crl-15329	279	8	from	from	ADP
crl-15329	279	9	time	time	NOUN
crl-15329	279	10	to	to	ADP
crl-15329	279	11	time	time	NOUN
crl-15329	279	12	.	.	PUNCT
crl-15329	280	1	i	i	PRON
crl-15329	280	2	think	think	VERB
crl-15329	280	3	we	we	PRON
crl-15329	280	4	need	need	VERB
crl-15329	280	5	to	to	PART
crl-15329	280	6	push	push	VERB
crl-15329	280	7	that	that	SCONJ
crl-15329	280	8	we	we	PRON
crl-15329	280	9	are	be	AUX
crl-15329	280	10	for	for	ADP
crl-15329	280	11	-	-	PUNCT
crl-15329	280	12	profit	profit	NOUN
crl-15329	280	13	and	and	CCONJ
crl-15329	280	14	realize	realize	VERB
crl-15329	280	15	that	that	DET
crl-15329	280	16	profit	profit	NOUN
crl-15329	280	17	as	as	ADP
crl-15329	280	18	satisfied	satisfied	ADJ
crl-15329	280	19	customers	customer	NOUN
crl-15329	280	20	.	.	PUNCT
crl-15329	281	1	notes	note	NOUN
crl-15329	281	2	1	1	NUM
crl-15329	281	3	.	.	PUNCT
crl-15329	282	1	david	david	PROPN
crl-15329	282	2	gregory	gregory	PROPN
crl-15329	282	3	,	,	PUNCT
crl-15329	282	4	“	"	PUNCT
crl-15329	282	5	the	the	DET
crl-15329	282	6	evolving	evolve	VERB
crl-15329	282	7	role	role	NOUN
crl-15329	282	8	of	of	ADP
crl-15329	282	9	student	student	NOUN
crl-15329	282	10	employees	employee	NOUN
crl-15329	282	11	in	in	ADP
crl-15329	282	12	academic	academic	ADJ
crl-15329	282	13	libraries	library	NOUN
crl-15329	282	14	,	,	PUNCT
crl-15329	282	15	”	"	PUNCT
crl-15329	282	16	in	in	ADP
crl-15329	282	17	libraries	library	NOUN
crl-15329	282	18	and	and	CCONJ
crl-15329	282	19	student	student	NOUN
crl-15329	282	20	assistants	assistant	NOUN
crl-15329	282	21	:	:	PUNCT
crl-15329	282	22	critical	critical	ADJ
crl-15329	282	23	links	link	NOUN
crl-15329	282	24	,	,	PUNCT
crl-15329	282	25	ed	ed	PROPN
crl-15329	282	26	.	.	PROPN
crl-15329	283	1	william	william	PROPN
crl-15329	283	2	k.	k.	PROPN
crl-15329	283	3	black	black	PROPN
crl-15329	283	4	(	(	PUNCT
crl-15329	283	5	new	new	PROPN
crl-15329	283	6	york	york	PROPN
crl-15329	283	7	:	:	PUNCT
crl-15329	283	8	haworth	haworth	NOUN
crl-15329	283	9	pr	pr	NOUN
crl-15329	283	10	.	.	PROPN
crl-15329	283	11	,	,	PUNCT
crl-15329	283	12	1995	1995	NUM
crl-15329	283	13	)	)	PUNCT
crl-15329	283	14	.	.	PUNCT
crl-15329	284	1	2	2	X
crl-15329	284	2	.	.	X
crl-15329	284	3	jane	jane	PROPN
crl-15329	284	4	mcgurn	mcgurn	PROPN
crl-15329	284	5	kathman	kathman	PROPN
crl-15329	284	6	and	and	CCONJ
crl-15329	284	7	michael	michael	PROPN
crl-15329	284	8	d.	d.	PROPN
crl-15329	284	9	kathman	kathman	PROPN
crl-15329	284	10	,	,	PUNCT
crl-15329	284	11	“	"	PUNCT
crl-15329	284	12	what	what	DET
crl-15329	284	13	difference	difference	NOUN
crl-15329	284	14	does	do	AUX
crl-15329	284	15	diversity	diversity	NOUN
crl-15329	284	16	make	make	VERB
crl-15329	284	17	in	in	ADP
crl-15329	284	18	managing	manage	VERB
crl-15329	284	19	student	student	NOUN
crl-15329	284	20	employees	employee	NOUN
crl-15329	284	21	?	?	PUNCT
crl-15329	284	22	”	"	PUNCT
crl-15329	284	23	college	college	NOUN
crl-15329	284	24	and	and	CCONJ
crl-15329	284	25	research	research	NOUN
crl-15329	284	26	libraries	library	NOUN
crl-15329	284	27	59	59	NUM
crl-15329	284	28	(	(	PUNCT
crl-15329	284	29	sept	sept	PROPN
crl-15329	284	30	.	.	PROPN
crl-15329	284	31	1998	1998	NUM
crl-15329	284	32	):	):	PUNCT
crl-15329	284	33	378–389	378–389	NUM
crl-15329	284	34	.	.	PUNCT
crl-15329	284	35	3	3	X
crl-15329	284	36	.	.	X
crl-15329	284	37	maurice	maurice	PROPN
crl-15329	284	38	b.	b.	PROPN
crl-15329	284	39	wheeler	wheeler	PROPN
crl-15329	284	40	and	and	CCONJ
crl-15329	284	41	jacqueline	jacqueline	PROPN
crl-15329	284	42	hanson	hanson	PROPN
crl-15329	284	43	,	,	PUNCT
crl-15329	284	44	“	"	PUNCT
crl-15329	284	45	improving	improve	VERB
crl-15329	284	46	diversity	diversity	NOUN
crl-15329	284	47	:	:	PUNCT
crl-15329	284	48	recruiting	recruit	VERB
crl-15329	284	49	students	student	NOUN
crl-15329	284	50	to	to	ADP
crl-15329	284	51	the	the	DET
crl-15329	284	52	library	library	NOUN
crl-15329	284	53	profession	profession	NOUN
crl-15329	284	54	,	,	PUNCT
crl-15329	284	55	”	"	PUNCT
crl-15329	284	56	in	in	ADP
crl-15329	284	57	libraries	library	NOUN
crl-15329	284	58	and	and	CCONJ
crl-15329	284	59	student	student	NOUN
crl-15329	284	60	assistants	assistant	NOUN
crl-15329	284	61	:	:	PUNCT
crl-15329	284	62	critical	critical	ADJ
crl-15329	284	63	links	link	NOUN
crl-15329	284	64	,	,	PUNCT
crl-15329	284	65	ed	ed	PROPN
crl-15329	284	66	.	.	PROPN
crl-15329	284	67	william	william	PROPN
crl-15329	284	68	k.	k.	PROPN
crl-15329	284	69	black	black	PROPN
crl-15329	284	70	(	(	PUNCT
crl-15329	284	71	new	new	PROPN
crl-15329	284	72	york	york	PROPN
crl-15329	284	73	:	:	PUNCT
crl-15329	284	74	haworth	haworth	NOUN
crl-15329	284	75	pr	pr	NOUN
crl-15329	284	76	.	.	PROPN
crl-15329	284	77	,	,	PUNCT
crl-15329	284	78	1995	1995	NUM
crl-15329	284	79	)	)	PUNCT
crl-15329	284	80	.	.	PUNCT
crl-15329	285	1	4	4	X
crl-15329	285	2	.	.	X
crl-15329	285	3	marlow	marlow	ADJ
crl-15329	285	4	,	,	PUNCT
crl-15329	285	5	research	research	NOUN
crl-15329	285	6	models	model	NOUN
crl-15329	285	7	for	for	ADP
crl-15329	285	8	generalist	generalist	PROPN
crl-15329	285	9	social	social	ADJ
crl-15329	285	10	work	work	NOUN
crl-15329	285	11	,	,	PUNCT
crl-15329	285	12	235	235	NUM
crl-15329	285	13	.	.	PROPN
crl-15329	285	14	5	5	NUM
crl-15329	285	15	.	.	X
crl-15329	285	16	lubans	luban	NOUN
crl-15329	285	17	,	,	PUNCT
crl-15329	285	18	“	"	PUNCT
crl-15329	285	19	i	i	PRON
crl-15329	285	20	ai	ai	VERB
crl-15329	285	21	n’t	not	PART
crl-15329	285	22	no	no	DET
crl-15329	285	23	cowboy	cowboy	NOUN
crl-15329	285	24	,	,	PUNCT
crl-15329	285	25	i	i	PRON
crl-15329	285	26	just	just	ADV
crl-15329	285	27	found	find	VERB
crl-15329	285	28	this	this	DET
crl-15329	285	29	hat	hat	NOUN
crl-15329	285	30	,	,	PUNCT
crl-15329	285	31	”	"	PUNCT
crl-15329	285	32	34–35	34–35	NUM
crl-15329	285	33	.	.	PUNCT
crl-15329	286	1	6	6	NUM
crl-15329	286	2	.	.	X
crl-15329	286	3	ibid	ibid	NOUN
crl-15329	286	4	.	.	PUNCT
crl-15329	286	5	,	,	PUNCT
crl-15329	286	6	32	32	NUM
crl-15329	286	7	.	.	NUM
crl-15329	287	1	7	7	NUM
crl-15329	287	2	.	.	PROPN
crl-15329	287	3	robert	robert	PROPN
crl-15329	287	4	d.	d.	PROPN
crl-15329	287	5	stueart	stueart	PROPN
crl-15329	287	6	and	and	CCONJ
crl-15329	287	7	barbara	barbara	PROPN
crl-15329	287	8	b.	b.	PROPN
crl-15329	287	9	moran	moran	PROPN
crl-15329	287	10	,	,	PUNCT
crl-15329	287	11	library	library	NOUN
crl-15329	287	12	and	and	CCONJ
crl-15329	287	13	information	information	NOUN
crl-15329	287	14	center	center	NOUN
crl-15329	287	15	management	management	NOUN
crl-15329	287	16	(	(	PUNCT
crl-15329	287	17	englewood	englewood	NOUN
crl-15329	287	18	,	,	PUNCT
crl-15329	287	19	colo	colo	PROPN
crl-15329	287	20	.	.	PUNCT
crl-15329	287	21	:	:	PUNCT
crl-15329	287	22	libraries	library	NOUN
crl-15329	287	23	unlimited	unlimited	ADJ
crl-15329	287	24	,	,	PUNCT
crl-15329	287	25	1993	1993	NUM
crl-15329	287	26	)	)	PUNCT
crl-15329	287	27	.	.	PUNCT
crl-15329	288	1	8	8	X
crl-15329	288	2	.	.	X
crl-15329	288	3	lubans	luban	NOUN
crl-15329	288	4	,	,	PUNCT
crl-15329	288	5	“	"	PUNCT
crl-15329	288	6	i	i	PRON
crl-15329	288	7	ai	ai	VERB
crl-15329	288	8	n’t	not	PART
crl-15329	288	9	no	no	DET
crl-15329	288	10	cowboy	cowboy	NOUN
crl-15329	288	11	,	,	PUNCT
crl-15329	288	12	i	i	PRON
crl-15329	288	13	just	just	ADV
crl-15329	288	14	found	find	VERB
crl-15329	288	15	this	this	DET
crl-15329	288	16	hat	hat	NOUN
crl-15329	288	17	,	,	PUNCT
crl-15329	288	18	”	"	PUNCT
crl-15329	288	19	29	29	NUM
crl-15329	288	20	.	.	NUM
crl-15329	288	21	9	9	NUM
crl-15329	288	22	.	.	X
crl-15329	288	23	ibid	ibid	NOUN
crl-15329	288	24	.	.	PUNCT
crl-15329	289	1	10	10	NUM
crl-15329	289	2	.	.	PUNCT
crl-15329	289	3	peter	peter	PROPN
crl-15329	289	4	m.	m.	PROPN
crl-15329	289	5	blau	blau	PROPN
crl-15329	289	6	,	,	PUNCT
crl-15329	289	7	exchange	exchange	NOUN
crl-15329	289	8	and	and	CCONJ
crl-15329	289	9	power	power	NOUN
crl-15329	289	10	in	in	ADP
crl-15329	289	11	social	social	ADJ
crl-15329	289	12	life	life	NOUN
crl-15329	289	13	(	(	PUNCT
crl-15329	289	14	new	new	PROPN
crl-15329	289	15	york	york	PROPN
crl-15329	289	16	:	:	PUNCT
crl-15329	289	17	wiley	wiley	PROPN
crl-15329	289	18	,	,	PUNCT
crl-15329	289	19	1964	1964	NUM
crl-15329	289	20	)	)	PUNCT
crl-15329	289	21	.	.	PUNCT