id	sid	tid	token	lemma	pos
crl-15738	1	1	jacoby.indd	jacoby.indd	NOUN
crl-15738	1	2	assessing	assess	VERB
crl-15738	1	3	the	the	DET
crl-15738	1	4	impact	impact	NOUN
crl-15738	1	5	of	of	ADP
crl-15738	1	6	reference	reference	NOUN
crl-15738	1	7	services	service	NOUN
crl-15738	1	8	provided	provide	VERB
crl-15738	1	9	to	to	ADP
crl-15738	1	10	undergraduate	undergraduate	ADJ
crl-15738	1	11	students	student	NOUN
crl-15738	1	12	joann	joann	PROPN
crl-15738	1	13	jacoby	jacoby	PROPN
crl-15738	1	14	and	and	CCONJ
crl-15738	1	15	nancy	nancy	PROPN
crl-15738	1	16	p.	p.	NOUN
crl-15738	1	17	o’brien	o’brien	PROPN
crl-15738	2	1	this	this	DET
crl-15738	2	2	article	article	NOUN
crl-15738	2	3	describes	describe	VERB
crl-15738	2	4	a	a	DET
crl-15738	2	5	study	study	NOUN
crl-15738	2	6	assessing	assess	VERB
crl-15738	2	7	the	the	DET
crl-15738	2	8	impact	impact	NOUN
crl-15738	2	9	of	of	ADP
crl-15738	2	10	reference	reference	NOUN
crl-15738	2	11	services	service	NOUN
crl-15738	2	12	onundergraduatestudents.thestudytargeted	onundergraduatestudents.thestudytargete	VERB
crl-15738	2	13	undergraduates	undergraduate	NOUN
crl-15738	2	14	receiving	receive	VERB
crl-15738	2	15	nondirectional	nondirectional	ADJ
crl-15738	2	16	reference	reference	NOUN
crl-15738	2	17	assistance	assistance	NOUN
crl-15738	2	18	,	,	PUNCT
crl-15738	2	19	yielding	yield	VERB
crl-15738	2	20	sixty	sixty	NUM
crl-15738	2	21	-	-	PUNCT
crl-15738	2	22	nine	nine	NUM
crl-15738	2	23	survey	survey	NOUN
crl-15738	2	24	responses	response	NOUN
crl-15738	2	25	and	and	CCONJ
crl-15738	2	26	five	five	NUM
crl-15738	2	27	follow	follow	VERB
crl-15738	2	28	-	-	PUNCT
crl-15738	2	29	up	up	ADP
crl-15738	2	30	interviews	interview	NOUN
crl-15738	2	31	.	.	PUNCT
crl-15738	3	1	three	three	NUM
crl-15738	3	2	outcomes	outcome	NOUN
crl-15738	3	3	were	be	AUX
crl-15738	3	4	examined	examine	VERB
crl-15738	3	5	:	:	PUNCT
crl-15738	3	6	(	(	PUNCT
crl-15738	3	7	1	1	X
crl-15738	3	8	)	)	PUNCT
crl-15738	3	9	do	do	AUX
crl-15738	3	10	undergraduate	undergraduate	ADJ
crl-15738	3	11	students	student	NOUN
crl-15738	3	12	perceive	perceive	VERB
crl-15738	3	13	the	the	DET
crl-15738	3	14	reference	reference	NOUN
crl-15738	3	15	staff	staff	NOUN
crl-15738	3	16	as	as	ADP
crl-15738	3	17	being	be	AUX
crl-15738	3	18	friendly	friendly	ADJ
crl-15738	3	19	and	and	CCONJ
crl-15738	3	20	approachable	approachable	ADJ
crl-15738	3	21	?	?	PUNCT
crl-15738	4	1	(	(	PUNCT
crl-15738	4	2	2	2	X
crl-15738	4	3	)	)	PUNCT
crl-15738	4	4	do	do	AUX
crl-15738	4	5	they	they	PRON
crl-15738	4	6	learn	learn	VERB
crl-15738	4	7	something	something	PRON
crl-15738	4	8	during	during	ADP
crl-15738	4	9	the	the	DET
crl-15738	4	10	course	course	NOUN
crl-15738	4	11	of	of	ADP
crl-15738	4	12	the	the	DET
crl-15738	4	13	reference	reference	NOUN
crl-15738	4	14	interaction	interaction	NOUN
crl-15738	4	15	?	?	PUNCT
crl-15738	5	1	and	and	CCONJ
crl-15738	5	2	(	(	PUNCT
crl-15738	5	3	3	3	X
crl-15738	5	4	)	)	PUNCT
crl-15738	5	5	do	do	AUX
crl-15738	5	6	they	they	PRON
crl-15738	5	7	feel	feel	VERB
crl-15738	5	8	more	more	ADV
crl-15738	5	9	confident	confident	ADJ
crl-15738	5	10	about	about	ADP
crl-15738	5	11	their	their	PRON
crl-15738	5	12	ability	ability	NOUN
crl-15738	5	13	to	to	PART
crl-15738	5	14	find	find	VERB
crl-15738	5	15	information	information	NOUN
crl-15738	5	16	after	after	ADP
crl-15738	5	17	the	the	DET
crl-15738	5	18	reference	reference	NOUN
crl-15738	5	19	interaction	interaction	NOUN
crl-15738	5	20	than	than	SCONJ
crl-15738	5	21	they	they	PRON
crl-15738	5	22	did	do	VERB
crl-15738	5	23	before	before	ADV
crl-15738	5	24	?	?	PUNCT
crl-15738	6	1	our	our	PRON
crl-15738	6	2	findings	finding	NOUN
crl-15738	6	3	suggest	suggest	VERB
crl-15738	6	4	that	that	SCONJ
crl-15738	6	5	reference	reference	NOUN
crl-15738	6	6	services	service	NOUN
crl-15738	6	7	can	can	AUX
crl-15738	6	8	play	play	VERB
crl-15738	6	9	a	a	DET
crl-15738	6	10	significant	significant	ADJ
crl-15738	6	11	role	role	NOUN
crl-15738	6	12	in	in	ADP
crl-15738	6	13	helping	help	VERB
crl-15738	6	14	students	student	NOUN
crl-15738	6	15	become	become	VERB
crl-15738	6	16	confident	confident	ADJ
crl-15738	6	17	,	,	PUNCT
crl-15738	6	18	independent	independent	ADJ
crl-15738	6	19	information	information	NOUN
crl-15738	6	20	seekers	seeker	NOUN
crl-15738	6	21	.	.	PUNCT
crl-15738	7	1	correlations	correlation	NOUN
crl-15738	7	2	between	between	ADP
crl-15738	7	3	variables	variable	NOUN
crl-15738	7	4	and	and	CCONJ
crl-15738	7	5	a	a	DET
crl-15738	7	6	multiple	multiple	ADJ
crl-15738	7	7	regression	regression	NOUN
crl-15738	7	8	model	model	NOUN
crl-15738	7	9	further	far	ADV
crl-15738	7	10	indicate	indicate	VERB
crl-15738	7	11	that	that	PRON
crl-15738	7	12	friendliness	friendliness	NOUN
crl-15738	7	13	of	of	ADP
crl-15738	7	14	the	the	DET
crl-15738	7	15	reference	reference	NOUN
crl-15738	7	16	staff	staff	NOUN
crl-15738	7	17	was	be	AUX
crl-15738	7	18	one	one	NUM
crl-15738	7	19	of	of	ADP
crl-15738	7	20	the	the	DET
crl-15738	7	21	best	good	ADJ
crl-15738	7	22	predictors	predictor	NOUN
crl-15738	7	23	of	of	ADP
crl-15738	7	24	students	student	NOUN
crl-15738	7	25	’	’	PART
crl-15738	7	26	confidence	confidence	NOUN
crl-15738	7	27	in	in	ADP
crl-15738	7	28	their	their	PRON
crl-15738	7	29	ability	ability	NOUN
crl-15738	7	30	to	to	PART
crl-15738	7	31	find	find	VERB
crl-15738	7	32	information	information	NOUN
crl-15738	7	33	on	on	ADP
crl-15738	7	34	their	their	PRON
crl-15738	7	35	own	own	ADJ
crl-15738	7	36	.	.	PUNCT
crl-15738	8	1	these	these	DET
crl-15738	8	2	outcomes	outcome	NOUN
crl-15738	8	3	are	be	AUX
crl-15738	8	4	particularly	particularly	ADV
crl-15738	8	5	salient	salient	ADJ
crl-15738	8	6	in	in	ADP
crl-15738	8	7	a	a	DET
crl-15738	8	8	college	college	NOUN
crl-15738	8	9	and	and	CCONJ
crl-15738	8	10	university	university	NOUN
crl-15738	8	11	environment	environment	NOUN
crl-15738	8	12	where	where	SCONJ
crl-15738	8	13	building	building	NOUN
crl-15738	8	14	skills	skill	VERB
crl-15738	8	15	for	for	ADP
crl-15738	8	16	independent	independent	ADJ
crl-15738	8	17	information	information	NOUN
crl-15738	8	18	exploration	exploration	NOUN
crl-15738	8	19	is	be	AUX
crl-15738	8	20	a	a	DET
crl-15738	8	21	primary	primary	ADJ
crl-15738	8	22	goal	goal	NOUN
crl-15738	8	23	.	.	PUNCT
crl-15738	9	1	inding	inde	VERB
crl-15738	9	2	effective	effective	ADJ
crl-15738	9	3	and	and	CCONJ
crl-15738	9	4	meaningful	meaningful	ADJ
crl-15738	9	5	methods	method	NOUN
crl-15738	9	6	for	for	ADP
crl-15738	9	7	demonstrating	demonstrate	VERB
crl-15738	9	8	the	the	DET
crl-15738	9	9	impact	impact	NOUN
crl-15738	9	10	of	of	ADP
crl-15738	9	11	library	library	NOUN
crl-15738	9	12	services	service	NOUN
crl-15738	9	13	has	have	AUX
crl-15738	9	14	become	become	VERB
crl-15738	9	15	increasingly	increasingly	ADV
crl-15738	9	16	important	important	ADJ
crl-15738	9	17	as	as	SCONJ
crl-15738	9	18	almost	almost	ADV
crl-15738	9	19	every	every	PRON
crl-15738	9	20	library	library	NOUN
crl-15738	9	21	faces	face	VERB
crl-15738	9	22	reduced	reduce	VERB
crl-15738	9	23	budgets	budget	NOUN
crl-15738	9	24	that	that	PRON
crl-15738	9	25	affect	affect	VERB
crl-15738	9	26	services	service	NOUN
crl-15738	9	27	.	.	PUNCT
crl-15738	10	1	systematic	systematic	ADJ
crl-15738	10	2	evaluation	evaluation	NOUN
crl-15738	10	3	and	and	CCONJ
crl-15738	10	4	assessment	assessment	NOUN
crl-15738	10	5	of	of	ADP
crl-15738	10	6	reference	reference	NOUN
crl-15738	10	7	services	service	NOUN
crl-15738	10	8	can	can	AUX
crl-15738	10	9	help	help	VERB
crl-15738	10	10	demonstrate	demonstrate	VERB
crl-15738	10	11	how	how	SCONJ
crl-15738	10	12	library	library	NOUN
crl-15738	10	13	services	service	NOUN
crl-15738	10	14	contribute	contribute	VERB
crl-15738	10	15	to	to	ADP
crl-15738	10	16	broader	broad	ADJ
crl-15738	10	17	educational	educational	ADJ
crl-15738	10	18	goals	goal	NOUN
crl-15738	10	19	and	and	CCONJ
crl-15738	10	20	provide	provide	VERB
crl-15738	10	21	an	an	DET
crl-15738	10	22	opportunity	opportunity	NOUN
crl-15738	10	23	to	to	PART
crl-15738	10	24	examine	examine	VERB
crl-15738	10	25	how	how	SCONJ
crl-15738	10	26	well	well	ADV
crl-15738	10	27	locally	locally	ADV
crl-15738	10	28	defined	define	VERB
crl-15738	10	29	service	service	NOUN
crl-15738	10	30	goals	goal	NOUN
crl-15738	10	31	are	be	AUX
crl-15738	10	32	being	be	AUX
crl-15738	10	33	met	meet	VERB
crl-15738	10	34	.	.	PUNCT
crl-15738	11	1	the	the	DET
crl-15738	11	2	current	current	ADJ
crl-15738	11	3	study	study	NOUN
crl-15738	11	4	assesses	assess	VERB
crl-15738	11	5	the	the	DET
crl-15738	11	6	impact	impact	NOUN
crl-15738	11	7	of	of	ADP
crl-15738	11	8	nondirectional	nondirectional	ADJ
crl-15738	11	9	reference	reference	NOUN
crl-15738	11	10	interactions	interaction	NOUN
crl-15738	11	11	on	on	ADP
crl-15738	11	12	undergraduate	undergraduate	ADJ
crl-15738	11	13	students	student	NOUN
crl-15738	11	14	by	by	ADP
crl-15738	11	15	focusing	focus	VERB
crl-15738	11	16	on	on	ADP
crl-15738	11	17	three	three	NUM
crl-15738	11	18	specific	specific	ADJ
crl-15738	11	19	outcomes	outcome	NOUN
crl-15738	11	20	:	:	PUNCT
crl-15738	11	21	perception	perception	NOUN
crl-15738	11	22	of	of	ADP
crl-15738	11	23	joann	joann	PROPN
crl-15738	11	24	jacoby	jacoby	PROPN
crl-15738	11	25	is	be	AUX
crl-15738	11	26	an	an	DET
crl-15738	11	27	assistant	assistant	ADJ
crl-15738	11	28	professor	professor	NOUN
crl-15738	11	29	and	and	CCONJ
crl-15738	11	30	anthropology	anthropology	NOUN
crl-15738	11	31	&	&	CCONJ
crl-15738	11	32	sociology	sociology	NOUN
crl-15738	11	33	subject	subject	NOUN
crl-15738	11	34	specialist	specialist	NOUN
crl-15738	11	35	and	and	CCONJ
crl-15738	12	1	nancy	nancy	NOUN
crl-15738	12	2	p.	p.	PROPN
crl-15738	12	3	o’brien	o’brien	PROPN
crl-15738	12	4	is	be	AUX
crl-15738	12	5	a	a	DET
crl-15738	12	6	professor	professor	NOUN
crl-15738	12	7	and	and	CCONJ
crl-15738	12	8	head	head	NOUN
crl-15738	12	9	,	,	PUNCT
crl-15738	12	10	both	both	PRON
crl-15738	12	11	in	in	ADP
crl-15738	12	12	the	the	DET
crl-15738	12	13	education	education	NOUN
crl-15738	12	14	and	and	CCONJ
crl-15738	12	15	social	social	ADJ
crl-15738	12	16	science	science	NOUN
crl-15738	12	17	library	library	NOUN
crl-15738	12	18	at	at	ADP
crl-15738	12	19	the	the	DET
crl-15738	12	20	university	university	PROPN
crl-15738	12	21	of	of	ADP
crl-15738	12	22	illinois	illinois	PROPN
crl-15738	12	23	at	at	ADP
crl-15738	12	24	urbana	urbana	PROPN
crl-15738	12	25	-	-	PUNCT
crl-15738	12	26	champaign	champaign	PROPN
crl-15738	12	27	;	;	PUNCT
crl-15738	12	28	e	e	X
crl-15738	12	29	-	-	NOUN
crl-15738	12	30	mail	mail	NOUN
crl-15738	12	31	:	:	PUNCT
crl-15738	12	32	jacoby@uiuc.edu	jacoby@uiuc.edu	PROPN
crl-15738	12	33	and	and	CCONJ
crl-15738	12	34	npobrien@uiuc.edu	npobrien@uiuc.edu	PROPN
crl-15738	12	35	,	,	PUNCT
crl-15738	12	36	respectively	respectively	ADV
crl-15738	12	37	.	.	PUNCT
crl-15738	13	1	the	the	DET
crl-15738	13	2	authors	author	NOUN
crl-15738	13	3	acknowledge	acknowledge	VERB
crl-15738	13	4	the	the	DET
crl-15738	13	5	research	research	NOUN
crl-15738	13	6	and	and	CCONJ
crl-15738	13	7	publication	publication	NOUN
crl-15738	13	8	commi	commi	NOUN
crl-15738	13	9	ee	ee	PROPN
crl-15738	13	10	of	of	ADP
crl-15738	13	11	the	the	DET
crl-15738	13	12	university	university	PROPN
crl-15738	13	13	of	of	ADP
crl-15738	13	14	illinois	illinois	PROPN
crl-15738	13	15	at	at	ADP
crl-15738	13	16	urbana	urbana	PROPN
crl-15738	13	17	-	-	PUNCT
crl-15738	13	18	champaign	champaign	PROPN
crl-15738	13	19	library	library	NOUN
crl-15738	13	20	,	,	PUNCT
crl-15738	13	21	which	which	PRON
crl-15738	13	22	provided	provide	VERB
crl-15738	13	23	support	support	NOUN
crl-15738	13	24	for	for	ADP
crl-15738	13	25	the	the	DET
crl-15738	13	26	completion	completion	NOUN
crl-15738	13	27	of	of	ADP
crl-15738	13	28	this	this	DET
crl-15738	13	29	research	research	NOUN
crl-15738	13	30	,	,	PUNCT
crl-15738	13	31	as	as	ADV
crl-15738	13	32	well	well	ADV
crl-15738	13	33	as	as	ADP
crl-15738	13	34	our	our	PRON
crl-15738	13	35	colleagues	colleague	NOUN
crl-15738	13	36	lynne	lynne	PROPN
crl-15738	13	37	rudasill	rudasill	PROPN
crl-15738	13	38	and	and	CCONJ
crl-15738	13	39	allison	allison	PROPN
crl-15738	13	40	su	su	PROPN
crl-15738	13	41	on	on	ADV
crl-15738	13	42	and	and	CCONJ
crl-15738	13	43	the	the	DET
crl-15738	13	44	outcomes	outcome	NOUN
crl-15738	13	45	-	-	PUNCT
crl-15738	13	46	based	base	VERB
crl-15738	13	47	evaluation	evaluation	NOUN
crl-15738	13	48	team	team	NOUN
crl-15738	13	49	(	(	PUNCT
crl-15738	13	50	daniel	daniel	PROPN
crl-15738	13	51	gelaw	gelaw	PROPN
crl-15738	13	52	alemneh	alemneh	PROPN
crl-15738	13	53	,	,	PUNCT
crl-15738	13	54	leanne	leanne	PROPN
crl-15738	13	55	kallemeyn	kallemeyn	PROPN
crl-15738	13	56	,	,	PUNCT
crl-15738	13	57	betsy	betsy	PROPN
crl-15738	13	58	kelly	kelly	PROPN
crl-15738	13	59	,	,	PUNCT
crl-15738	13	60	eileen	eileen	PROPN
crl-15738	13	61	mcelrath	mcelrath	PROPN
crl-15738	13	62	,	,	PUNCT
crl-15738	13	63	christine	christine	PROPN
crl-15738	13	64	e.	e.	PROPN
crl-15738	13	65	mcnew	mcnew	PROPN
crl-15738	13	66	,	,	PUNCT
crl-15738	13	67	muzghan	muzghan	PROPN
crl-15738	13	68	nazarova	nazarova	PROPN
crl-15738	13	69	,	,	PUNCT
crl-15738	13	70	and	and	CCONJ
crl-15738	13	71	beverly	beverly	ADV
crl-15738	13	72	obert	obert	NOUN
crl-15738	13	73	)	)	PUNCT
crl-15738	13	74	from	from	ADP
crl-15738	13	75	the	the	DET
crl-15738	13	76	summer	summer	NOUN
crl-15738	13	77	2003	2003	NUM
crl-15738	13	78	institute	institute	PROPN
crl-15738	13	79	of	of	ADP
crl-15738	13	80	museum	museum	PROPN
crl-15738	13	81	and	and	CCONJ
crl-15738	13	82	library	library	PROPN
crl-15738	13	83	services	services	PROPN
crl-15738	13	84	evaluation	evaluation	PROPN
crl-15738	13	85	institute	institute	NOUN
crl-15738	13	86	held	hold	VERB
crl-15738	13	87	at	at	ADP
crl-15738	13	88	the	the	DET
crl-15738	13	89	uiuc	uiuc	ADJ
crl-15738	13	90	campus	campus	NOUN
crl-15738	13	91	,	,	PUNCT
crl-15738	13	92	who	who	PRON
crl-15738	13	93	helped	help	VERB
crl-15738	13	94	develop	develop	VERB
crl-15738	13	95	the	the	DET
crl-15738	13	96	assessment	assessment	NOUN
crl-15738	13	97	plan	plan	NOUN
crl-15738	13	98	.	.	PUNCT
crl-15738	14	1	thanks	thank	NOUN
crl-15738	14	2	also	also	ADV
crl-15738	14	3	to	to	PART
crl-15738	14	4	jennifer	jennifer	VERB
crl-15738	14	5	anderson	anderson	PROPN
crl-15738	14	6	,	,	PUNCT
crl-15738	14	7	sandra	sandra	PROPN
crl-15738	14	8	diaz	diaz	PROPN
crl-15738	14	9	,	,	PUNCT
crl-15738	14	10	and	and	CCONJ
crl-15738	14	11	nicole	nicole	NOUN
crl-15738	14	12	mailhiot	mailhiot	PROPN
crl-15738	14	13	for	for	ADP
crl-15738	14	14	their	their	PRON
crl-15738	14	15	capable	capable	ADJ
crl-15738	14	16	administration	administration	NOUN
crl-15738	14	17	of	of	ADP
crl-15738	14	18	the	the	DET
crl-15738	14	19	surveys	survey	NOUN
crl-15738	14	20	and	and	CCONJ
crl-15738	14	21	interviews	interview	NOUN
crl-15738	14	22	and	and	CCONJ
crl-15738	14	23	to	to	ADP
crl-15738	14	24	steven	steven	PROPN
crl-15738	14	25	j.	j.	PROPN
crl-15738	14	26	taylor	taylor	PROPN
crl-15738	14	27	and	and	CCONJ
crl-15738	14	28	david	david	PROPN
crl-15738	14	29	ward	ward	PROPN
crl-15738	14	30	for	for	ADP
crl-15738	14	31	their	their	PRON
crl-15738	14	32	comments	comment	NOUN
crl-15738	14	33	on	on	ADP
crl-15738	14	34	earlier	early	ADJ
crl-15738	14	35	versions	version	NOUN
crl-15738	14	36	of	of	ADP
crl-15738	14	37	this	this	DET
crl-15738	14	38	manuscript	manuscript	NOUN
crl-15738	14	39	.	.	PUNCT
crl-15738	15	1	324	324	NUM
crl-15738	15	2	mailto:npobrien@uiuc.edu	mailto:npobrien@uiuc.edu	PROPN
crl-15738	15	3	mailto:jacoby@uiuc.edu	mailto:jacoby@uiuc.edu	VERB
crl-15738	15	4	the	the	DET
crl-15738	15	5	impact	impact	NOUN
crl-15738	15	6	of	of	ADP
crl-15738	15	7	reference	reference	NOUN
crl-15738	15	8	services	service	NOUN
crl-15738	15	9	provided	provide	VERB
crl-15738	15	10	to	to	AUX
crl-15738	15	11	undergraduate	undergraduate	VERB
crl-15738	15	12	students	student	NOUN
crl-15738	15	13	325	325	NUM
crl-15738	15	14	staff	staff	NOUN
crl-15738	15	15	approachability	approachability	NOUN
crl-15738	15	16	,	,	PUNCT
crl-15738	15	17	awareness	awareness	NOUN
crl-15738	15	18	of	of	ADP
crl-15738	15	19	library	library	NOUN
crl-15738	15	20	resources	resource	NOUN
crl-15738	15	21	,	,	PUNCT
crl-15738	15	22	and	and	CCONJ
crl-15738	15	23	confidence	confidence	NOUN
crl-15738	15	24	in	in	ADP
crl-15738	15	25	the	the	DET
crl-15738	15	26	ability	ability	NOUN
crl-15738	15	27	to	to	PART
crl-15738	15	28	find	find	VERB
crl-15738	15	29	information	information	NOUN
crl-15738	15	30	independently	independently	ADV
crl-15738	15	31	.	.	PUNCT
crl-15738	16	1	the	the	DET
crl-15738	16	2	results	result	NOUN
crl-15738	16	3	contribute	contribute	VERB
crl-15738	16	4	to	to	ADP
crl-15738	16	5	the	the	DET
crl-15738	16	6	body	body	NOUN
crl-15738	16	7	of	of	ADP
crl-15738	16	8	literature	literature	NOUN
crl-15738	16	9	on	on	ADP
crl-15738	16	10	reference	reference	NOUN
crl-15738	16	11	services	service	NOUN
crl-15738	16	12	and	and	CCONJ
crl-15738	16	13	information	information	NOUN
crl-15738	16	14	literacy	literacy	NOUN
crl-15738	16	15	,	,	PUNCT
crl-15738	16	16	provide	provide	VERB
crl-15738	16	17	a	a	DET
crl-15738	16	18	model	model	NOUN
crl-15738	16	19	of	of	ADP
crl-15738	16	20	assessment	assessment	NOUN
crl-15738	16	21	,	,	PUNCT
crl-15738	16	22	and	and	CCONJ
crl-15738	16	23	serve	serve	VERB
crl-15738	16	24	as	as	ADP
crl-15738	16	25	a	a	DET
crl-15738	16	26	benchmark	benchmark	NOUN
crl-15738	16	27	for	for	ADP
crl-15738	16	28	services	service	NOUN
crl-15738	16	29	to	to	ADP
crl-15738	16	30	students	student	NOUN
crl-15738	16	31	.	.	PUNCT
crl-15738	17	1	the	the	DET
crl-15738	17	2	methods	method	NOUN
crl-15738	17	3	used	use	VERB
crl-15738	17	4	in	in	ADP
crl-15738	17	5	this	this	DET
crl-15738	17	6	study	study	NOUN
crl-15738	17	7	also	also	ADV
crl-15738	17	8	provide	provide	VERB
crl-15738	17	9	a	a	DET
crl-15738	17	10	model	model	NOUN
crl-15738	17	11	for	for	ADP
crl-15738	17	12	conducting	conduct	VERB
crl-15738	17	13	an	an	DET
crl-15738	17	14	evaluation	evaluation	NOUN
crl-15738	17	15	of	of	ADP
crl-15738	17	16	services	service	NOUN
crl-15738	17	17	that	that	PRON
crl-15738	17	18	avoids	avoid	VERB
crl-15738	17	19	some	some	PRON
crl-15738	17	20	of	of	ADP
crl-15738	17	21	the	the	DET
crl-15738	17	22	pitfalls	pitfall	NOUN
crl-15738	17	23	associated	associate	VERB
crl-15738	17	24	with	with	ADP
crl-15738	17	25	standard	standard	ADJ
crl-15738	17	26	survey	survey	NOUN
crl-15738	17	27	techniques	technique	NOUN
crl-15738	17	28	.	.	PUNCT
crl-15738	18	1	the	the	DET
crl-15738	18	2	inclusion	inclusion	NOUN
crl-15738	18	3	of	of	ADP
crl-15738	18	4	interviews	interview	NOUN
crl-15738	18	5	and	and	CCONJ
crl-15738	18	6	the	the	DET
crl-15738	18	7	administration	administration	NOUN
crl-15738	18	8	of	of	ADP
crl-15738	18	9	surveys	survey	NOUN
crl-15738	18	10	immediately	immediately	ADV
crl-15738	18	11	following	follow	VERB
crl-15738	18	12	a	a	DET
crl-15738	18	13	reference	reference	NOUN
crl-15738	18	14	interaction	interaction	NOUN
crl-15738	18	15	(	(	PUNCT
crl-15738	18	16	a	a	DET
crl-15738	18	17	variation	variation	NOUN
crl-15738	18	18	of	of	ADP
crl-15738	18	19	the	the	DET
crl-15738	18	20	critical	critical	ADJ
crl-15738	18	21	incident	incident	NOUN
crl-15738	18	22	technique1	technique1	ADV
crl-15738	18	23	)	)	PUNCT
crl-15738	18	24	offer	offer	VERB
crl-15738	18	25	an	an	DET
crl-15738	18	26	opportunity	opportunity	NOUN
crl-15738	18	27	to	to	PART
crl-15738	18	28	gain	gain	VERB
crl-15738	18	29	deeper	deep	ADJ
crl-15738	18	30	insight	insight	NOUN
crl-15738	18	31	into	into	ADP
crl-15738	18	32	student	student	NOUN
crl-15738	18	33	needs	need	NOUN
crl-15738	18	34	and	and	CCONJ
crl-15738	18	35	perceptions	perception	NOUN
crl-15738	18	36	.	.	PUNCT
crl-15738	19	1	by	by	ADP
crl-15738	19	2	limiting	limit	VERB
crl-15738	19	3	our	our	PRON
crl-15738	19	4	scope	scope	NOUN
crl-15738	19	5	to	to	ADP
crl-15738	19	6	just	just	ADV
crl-15738	19	7	a	a	DET
crl-15738	19	8	few	few	ADJ
crl-15738	19	9	,	,	PUNCT
crl-15738	19	10	clearly	clearly	ADV
crl-15738	19	11	defined	define	VERB
crl-15738	19	12	outcomes	outcome	NOUN
crl-15738	19	13	and	and	CCONJ
crl-15738	19	14	focusing	focus	VERB
crl-15738	19	15	on	on	ADP
crl-15738	19	16	a	a	DET
crl-15738	19	17	specific	specific	ADJ
crl-15738	19	18	reference	reference	NOUN
crl-15738	19	19	interaction	interaction	NOUN
crl-15738	19	20	,	,	PUNCT
crl-15738	19	21	we	we	PRON
crl-15738	19	22	can	can	AUX
crl-15738	19	23	be	be	AUX
crl-15738	19	24	confident	confident	ADJ
crl-15738	19	25	that	that	SCONJ
crl-15738	19	26	the	the	DET
crl-15738	19	27	student	student	NOUN
crl-15738	19	28	responses	response	NOUN
crl-15738	19	29	pertain	pertain	VERB
crl-15738	19	30	to	to	ADP
crl-15738	19	31	the	the	DET
crl-15738	19	32	situation	situation	NOUN
crl-15738	19	33	we	we	PRON
crl-15738	19	34	are	be	AUX
crl-15738	19	35	interested	interested	ADJ
crl-15738	19	36	in	in	ADP
crl-15738	19	37	examining	examine	VERB
crl-15738	19	38	.	.	PUNCT
crl-15738	20	1	triangulating	triangulate	VERB
crl-15738	20	2	between	between	ADP
crl-15738	20	3	the	the	DET
crl-15738	20	4	data	datum	NOUN
crl-15738	20	5	gathered	gather	VERB
crl-15738	20	6	via	via	ADP
crl-15738	20	7	surveys	survey	NOUN
crl-15738	20	8	and	and	CCONJ
crl-15738	20	9	the	the	DET
crl-15738	20	10	rich	rich	ADJ
crl-15738	20	11	descriptions	description	NOUN
crl-15738	20	12	from	from	ADP
crl-15738	20	13	the	the	DET
crl-15738	20	14	interview	interview	NOUN
crl-15738	20	15	transcripts	transcript	NOUN
crl-15738	20	16	allows	allow	VERB
crl-15738	20	17	for	for	ADP
crl-15738	20	18	a	a	DET
crl-15738	20	19	multifaceted	multifaceted	ADJ
crl-15738	20	20	analysis	analysis	NOUN
crl-15738	20	21	of	of	ADP
crl-15738	20	22	the	the	DET
crl-15738	20	23	impact	impact	NOUN
crl-15738	20	24	of	of	ADP
crl-15738	20	25	reference	reference	NOUN
crl-15738	20	26	on	on	ADP
crl-15738	20	27	undergraduates.2	undergraduates.2	PROPN
crl-15738	20	28	literature	literature	NOUN
crl-15738	20	29	review	review	NOUN
crl-15738	20	30	although	although	SCONJ
crl-15738	20	31	there	there	PRON
crl-15738	20	32	is	be	VERB
crl-15738	20	33	already	already	ADV
crl-15738	20	34	a	a	DET
crl-15738	20	35	rich	rich	ADJ
crl-15738	20	36	and	and	CCONJ
crl-15738	20	37	extensive	extensive	ADJ
crl-15738	20	38	body	body	NOUN
crl-15738	20	39	of	of	ADP
crl-15738	20	40	literature	literature	NOUN
crl-15738	20	41	examining	examine	VERB
crl-15738	20	42	the	the	DET
crl-15738	20	43	reference	reference	NOUN
crl-15738	20	44	transaction	transaction	NOUN
crl-15738	20	45	from	from	ADP
crl-15738	20	46	a	a	DET
crl-15738	20	47	variety	variety	NOUN
crl-15738	20	48	of	of	ADP
crl-15738	20	49	perspectives	perspective	NOUN
crl-15738	20	50	,	,	PUNCT
crl-15738	20	51	this	this	DET
crl-15738	20	52	particular	particular	ADJ
crl-15738	20	53	study	study	NOUN
crl-15738	20	54	focuses	focus	VERB
crl-15738	20	55	on	on	ADP
crl-15738	20	56	dimensions	dimension	NOUN
crl-15738	20	57	of	of	ADP
crl-15738	20	58	the	the	DET
crl-15738	20	59	reference	reference	NOUN
crl-15738	20	60	interaction	interaction	NOUN
crl-15738	20	61	that	that	PRON
crl-15738	20	62	have	have	AUX
crl-15738	20	63	not	not	PART
crl-15738	20	64	been	be	AUX
crl-15738	20	65	examined	examine	VERB
crl-15738	20	66	systematically	systematically	ADV
crl-15738	20	67	in	in	ADP
crl-15738	20	68	the	the	DET
crl-15738	20	69	research	research	NOUN
crl-15738	20	70	literature	literature	NOUN
crl-15738	20	71	.	.	PUNCT
crl-15738	21	1	jennifer	jennifer	PROPN
crl-15738	21	2	mendelsohn	mendelsohn	PROPN
crl-15738	21	3	’s	’s	PART
crl-15738	21	4	1997	1997	NUM
crl-15738	21	5	article	article	NOUN
crl-15738	21	6	,	,	PUNCT
crl-15738	21	7	“	"	PUNCT
crl-15738	21	8	perspectives	perspective	NOUN
crl-15738	21	9	on	on	ADP
crl-15738	21	10	quality	quality	NOUN
crl-15738	21	11	of	of	ADP
crl-15738	21	12	reference	reference	NOUN
crl-15738	21	13	service	service	NOUN
crl-15738	21	14	in	in	ADP
crl-15738	21	15	an	an	DET
crl-15738	21	16	academic	academic	ADJ
crl-15738	21	17	library	library	NOUN
crl-15738	21	18	:	:	PUNCT
crl-15738	21	19	a	a	DET
crl-15738	21	20	qualitative	qualitative	ADJ
crl-15738	21	21	study	study	NOUN
crl-15738	21	22	,	,	PUNCT
crl-15738	21	23	”	"	PUNCT
crl-15738	21	24	for	for	ADP
crl-15738	21	25	example	example	NOUN
crl-15738	21	26	,	,	PUNCT
crl-15738	21	27	assessed	assess	VERB
crl-15738	21	28	time	time	NOUN
crl-15738	21	29	and	and	CCONJ
crl-15738	21	30	morale	morale	NOUN
crl-15738	21	31	in	in	ADP
crl-15738	21	32	relation	relation	NOUN
crl-15738	21	33	to	to	ADP
crl-15738	21	34	quality	quality	NOUN
crl-15738	21	35	of	of	ADP
crl-15738	21	36	service.3	service.3	ADJ
crl-15738	21	37	many	many	ADJ
crl-15738	21	38	other	other	ADJ
crl-15738	21	39	studies	study	NOUN
crl-15738	21	40	have	have	AUX
crl-15738	21	41	focused	focus	VERB
crl-15738	21	42	on	on	ADP
crl-15738	21	43	accuracy	accuracy	NOUN
crl-15738	21	44	of	of	ADP
crl-15738	21	45	reference	reference	NOUN
crl-15738	21	46	responses,4	responses,4	NOUN
crl-15738	21	47	user	user	NOUN
crl-15738	21	48	satisfaction,5	satisfaction,5	VERB
crl-15738	21	49	or	or	CCONJ
crl-15738	21	50	how	how	SCONJ
crl-15738	21	51	effectively	effectively	ADV
crl-15738	21	52	the	the	DET
crl-15738	21	53	librarian	librarian	NOUN
crl-15738	21	54	identified	identify	VERB
crl-15738	21	55	the	the	DET
crl-15738	21	56	user	user	NOUN
crl-15738	21	57	’s	’s	NUM
crl-15738	21	58	need.6	need.6	NOUN
crl-15738	21	59	in	in	ADP
crl-15738	21	60	their	their	PRON
crl-15738	21	61	book	book	NOUN
crl-15738	21	62	analyzing	analyze	VERB
crl-15738	21	63	the	the	DET
crl-15738	21	64	reference	reference	NOUN
crl-15738	21	65	interaction	interaction	NOUN
crl-15738	21	66	,	,	PUNCT
crl-15738	21	67	ma	ma	PROPN
crl-15738	21	68	hew	hew	NOUN
crl-15738	21	69	saxton	saxton	PROPN
crl-15738	21	70	and	and	CCONJ
crl-15738	21	71	john	john	PROPN
crl-15738	21	72	v.	v.	PROPN
crl-15738	21	73	richardson	richardson	PROPN
crl-15738	21	74	identified	identify	VERB
crl-15738	21	75	the	the	DET
crl-15738	21	76	“	"	PUNCT
crl-15738	21	77	three	three	NUM
crl-15738	21	78	desirable	desirable	ADJ
crl-15738	21	79	outcomes	outcome	NOUN
crl-15738	21	80	of	of	ADP
crl-15738	21	81	the	the	DET
crl-15738	21	82	reference	reference	NOUN
crl-15738	21	83	process	process	NOUN
crl-15738	21	84	:	:	PUNCT
crl-15738	21	85	utility	utility	NOUN
crl-15738	21	86	,	,	PUNCT
crl-15738	21	87	user	user	NOUN
crl-15738	21	88	satisfaction	satisfaction	NOUN
crl-15738	21	89	,	,	PUNCT
crl-15738	21	90	and	and	CCONJ
crl-15738	21	91	accuracy	accuracy	NOUN
crl-15738	21	92	.	.	PUNCT
crl-15738	21	93	”	"	PUNCT
crl-15738	22	1	7	7	NUM
crl-15738	22	2	these	these	DET
crl-15738	22	3	outcomes	outcome	NOUN
crl-15738	22	4	,	,	PUNCT
crl-15738	22	5	it	it	PRON
crl-15738	22	6	should	should	AUX
crl-15738	22	7	be	be	AUX
crl-15738	22	8	noted	note	VERB
crl-15738	22	9	,	,	PUNCT
crl-15738	22	10	are	be	AUX
crl-15738	22	11	particularly	particularly	ADV
crl-15738	22	12	well	well	ADV
crl-15738	22	13	suited	suited	ADJ
crl-15738	22	14	to	to	ADP
crl-15738	22	15	the	the	DET
crl-15738	22	16	public	public	ADJ
crl-15738	22	17	library	library	NOUN
crl-15738	22	18	context	context	NOUN
crl-15738	22	19	that	that	PRON
crl-15738	22	20	was	be	AUX
crl-15738	22	21	saxton	saxton	NOUN
crl-15738	22	22	and	and	CCONJ
crl-15738	22	23	richardson	richardson	PROPN
crl-15738	22	24	’s	’s	PART
crl-15738	22	25	primary	primary	ADJ
crl-15738	22	26	focus	focus	NOUN
crl-15738	22	27	.	.	PUNCT
crl-15738	23	1	the	the	DET
crl-15738	23	2	present	present	ADJ
crl-15738	23	3	study	study	NOUN
crl-15738	23	4	takes	take	VERB
crl-15738	23	5	a	a	DET
crl-15738	23	6	slightly	slightly	ADV
crl-15738	23	7	different	different	ADJ
crl-15738	23	8	tack	tack	NOUN
crl-15738	23	9	,	,	PUNCT
crl-15738	23	10	focusing	focus	VERB
crl-15738	23	11	on	on	ADP
crl-15738	23	12	user	user	NOUN
crl-15738	23	13	perceptions	perception	NOUN
crl-15738	23	14	of	of	ADP
crl-15738	23	15	the	the	DET
crl-15738	23	16	approachability	approachability	NOUN
crl-15738	23	17	of	of	ADP
crl-15738	23	18	the	the	DET
crl-15738	23	19	reference	reference	NOUN
crl-15738	23	20	staff	staff	NOUN
crl-15738	23	21	;	;	PUNCT
crl-15738	23	22	awareness	awareness	NOUN
crl-15738	23	23	of	of	ADP
crl-15738	23	24	library	library	NOUN
crl-15738	23	25	resources	resource	NOUN
crl-15738	23	26	;	;	PUNCT
crl-15738	23	27	and	and	CCONJ
crl-15738	23	28	confidence	confidence	NOUN
crl-15738	23	29	in	in	ADP
crl-15738	23	30	using	use	VERB
crl-15738	23	31	information	information	NOUN
crl-15738	23	32	resources	resource	NOUN
crl-15738	23	33	independently	independently	ADV
crl-15738	23	34	as	as	ADP
crl-15738	23	35	the	the	DET
crl-15738	23	36	“	"	PUNCT
crl-15738	23	37	desirable	desirable	ADJ
crl-15738	23	38	outcomes	outcome	NOUN
crl-15738	23	39	.	.	PUNCT
crl-15738	23	40	”	"	PUNCT
crl-15738	24	1	in	in	ADP
crl-15738	24	2	a	a	DET
crl-15738	24	3	college	college	NOUN
crl-15738	24	4	and	and	CCONJ
crl-15738	24	5	university	university	NOUN
crl-15738	24	6	environment	environment	NOUN
crl-15738	24	7	,	,	PUNCT
crl-15738	24	8	working	work	VERB
crl-15738	24	9	with	with	ADP
crl-15738	24	10	students	student	NOUN
crl-15738	24	11	to	to	PART
crl-15738	24	12	build	build	VERB
crl-15738	24	13	skills	skill	NOUN
crl-15738	24	14	for	for	ADP
crl-15738	24	15	independent	independent	ADJ
crl-15738	24	16	information	information	NOUN
crl-15738	24	17	discovery	discovery	NOUN
crl-15738	24	18	is	be	AUX
crl-15738	24	19	paramount	paramount	ADJ
crl-15738	24	20	,	,	PUNCT
crl-15738	24	21	and	and	CCONJ
crl-15738	24	22	awareness	awareness	NOUN
crl-15738	24	23	and	and	CCONJ
crl-15738	24	24	confidence	confidence	NOUN
crl-15738	24	25	are	be	AUX
crl-15738	24	26	as	as	ADV
crl-15738	24	27	important	important	ADJ
crl-15738	24	28	as	as	ADP
crl-15738	24	29	accuracy	accuracy	NOUN
crl-15738	24	30	,	,	PUNCT
crl-15738	24	31	utility	utility	NOUN
crl-15738	24	32	,	,	PUNCT
crl-15738	24	33	and	and	CCONJ
crl-15738	24	34	satisfaction	satisfaction	NOUN
crl-15738	24	35	.	.	PUNCT
crl-15738	25	1	this	this	DET
crl-15738	25	2	facet	facet	PROPN
crl-15738	25	3	of	of	ADP
crl-15738	25	4	reference	reference	NOUN
crl-15738	25	5	services	service	NOUN
crl-15738	25	6	is	be	AUX
crl-15738	25	7	just	just	ADV
crl-15738	25	8	beginning	begin	VERB
crl-15738	25	9	to	to	PART
crl-15738	25	10	receive	receive	VERB
crl-15738	25	11	systematic	systematic	ADJ
crl-15738	25	12	attention	attention	NOUN
crl-15738	25	13	in	in	ADP
crl-15738	25	14	the	the	DET
crl-15738	25	15	reference	reference	NOUN
crl-15738	25	16	literature	literature	NOUN
crl-15738	25	17	.	.	PUNCT
crl-15738	26	1	in	in	ADP
crl-15738	26	2	his	his	PRON
crl-15738	26	3	recent	recent	ADJ
crl-15738	26	4	article	article	NOUN
crl-15738	26	5	analyzing	analyze	VERB
crl-15738	26	6	online	online	ADV
crl-15738	26	7	chat	chat	NOUN
crl-15738	26	8	reference	reference	NOUN
crl-15738	26	9	transactions	transaction	NOUN
crl-15738	26	10	,	,	PUNCT
crl-15738	26	11	david	david	PROPN
crl-15738	26	12	ward	ward	PROPN
crl-15738	26	13	introduced	introduce	VERB
crl-15738	26	14	a	a	DET
crl-15738	26	15	“	"	PUNCT
crl-15738	26	16	completeness	completeness	NOUN
crl-15738	26	17	”	"	PUNCT
crl-15738	26	18	measure	measure	NOUN
crl-15738	26	19	that	that	PRON
crl-15738	26	20	uses	use	VERB
crl-15738	26	21	specific	specific	ADJ
crl-15738	26	22	criteria	criterion	NOUN
crl-15738	26	23	to	to	PART
crl-15738	26	24	examine	examine	VERB
crl-15738	26	25	whether	whether	SCONJ
crl-15738	26	26	chat	chat	ADJ
crl-15738	26	27	sessions	session	NOUN
crl-15738	26	28	include	include	VERB
crl-15738	26	29	“	"	PUNCT
crl-15738	26	30	an	an	DET
crl-15738	26	31	adequate	adequate	ADJ
crl-15738	26	32	amount	amount	NOUN
crl-15738	26	33	of	of	ADP
crl-15738	26	34	library	library	NOUN
crl-15738	26	35	instruction	instruction	NOUN
crl-15738	26	36	”	"	PUNCT
crl-15738	26	37	or	or	CCONJ
crl-15738	26	38	simply	simply	ADV
crl-15738	26	39	provided	provide	VERB
crl-15738	26	40	“	"	PUNCT
crl-15738	26	41	spoon	spoon	NOUN
crl-15738	26	42	-	-	PUNCT
crl-15738	26	43	fed	feed	VERB
crl-15738	26	44	complete	complete	ADJ
crl-15738	26	45	citations	citation	NOUN
crl-15738	26	46	/	/	SYM
crl-15738	26	47	answers	answer	NOUN
crl-15738	26	48	.	.	PUNCT
crl-15738	26	49	”	"	PUNCT
crl-15738	26	50	explaining	explain	VERB
crl-15738	26	51	the	the	DET
crl-15738	26	52	importance	importance	NOUN
crl-15738	26	53	of	of	ADP
crl-15738	26	54	this	this	DET
crl-15738	26	55	aspect	aspect	NOUN
crl-15738	26	56	of	of	ADP
crl-15738	26	57	reference	reference	NOUN
crl-15738	26	58	service	service	NOUN
crl-15738	26	59	quality	quality	NOUN
crl-15738	26	60	,	,	PUNCT
crl-15738	26	61	ward	ward	PROPN
crl-15738	26	62	noted	note	VERB
crl-15738	26	63	that	that	SCONJ
crl-15738	26	64	:	:	PUNCT
crl-15738	26	65	especially	especially	ADV
crl-15738	26	66	in	in	ADP
crl-15738	26	67	academic	academic	ADJ
crl-15738	26	68	environments	environment	NOUN
crl-15738	26	69	,	,	PUNCT
crl-15738	26	70	there	there	PRON
crl-15738	26	71	is	be	VERB
crl-15738	26	72	a	a	DET
crl-15738	26	73	learning	learn	VERB
crl-15738	26	74	imperative	imperative	ADJ
crl-15738	26	75	inherent	inherent	ADJ
crl-15738	26	76	in	in	ADP
crl-15738	26	77	reference	reference	NOUN
crl-15738	26	78	,	,	PUNCT
crl-15738	26	79	where	where	SCONJ
crl-15738	26	80	librarians	librarian	NOUN
crl-15738	26	81	seek	seek	VERB
crl-15738	26	82	not	not	PART
crl-15738	26	83	just	just	ADV
crl-15738	26	84	to	to	PART
crl-15738	26	85	provide	provide	VERB
crl-15738	26	86	facts	fact	NOUN
crl-15738	26	87	or	or	CCONJ
crl-15738	26	88	answers	answer	NOUN
crl-15738	26	89	to	to	ADP
crl-15738	26	90	users	user	NOUN
crl-15738	26	91	,	,	PUNCT
crl-15738	26	92	but	but	CCONJ
crl-15738	26	93	to	to	PART
crl-15738	26	94	take	take	VERB
crl-15738	26	95	advantage	advantage	NOUN
crl-15738	26	96	of	of	ADP
crl-15738	26	97	the	the	DET
crl-15738	26	98	teaching	teaching	NOUN
crl-15738	26	99	moment	moment	NOUN
crl-15738	26	100	that	that	SCONJ
crl-15738	26	101	these	these	PRON
crl-15738	26	102	encounters	encounter	VERB
crl-15738	26	103	provide.8	provide.8	PROPN
crl-15738	26	104	librarians	librarians	PROPN
crl-15738	26	105	’	'	PUNCT
crl-15738	26	106	behavior	behavior	NOUN
crl-15738	26	107	,	,	PUNCT
crl-15738	26	108	including	include	VERB
crl-15738	26	109	nonverbal	nonverbal	ADJ
crl-15738	26	110	cues	cue	NOUN
crl-15738	26	111	,	,	PUNCT
crl-15738	26	112	is	be	AUX
crl-15738	26	113	essential	essential	ADJ
crl-15738	26	114	to	to	ADP
crl-15738	26	115	effective	effective	ADJ
crl-15738	26	116	reference	reference	NOUN
crl-15738	26	117	services	service	NOUN
crl-15738	26	118	.	.	PUNCT
crl-15738	27	1	the	the	DET
crl-15738	27	2	2004	2004	NUM
crl-15738	27	3	rusa	rusa	NOUN
crl-15738	27	4	guidelines	guideline	NOUN
crl-15738	27	5	for	for	ADP
crl-15738	27	6	behavioral	behavioral	ADJ
crl-15738	27	7	performance	performance	NOUN
crl-15738	27	8	of	of	ADP
crl-15738	27	9	reference	reference	NOUN
crl-15738	27	10	and	and	CCONJ
crl-15738	27	11	information	information	NOUN
crl-15738	27	12	service	service	NOUN
crl-15738	27	13	providers	provider	NOUN
crl-15738	27	14	address	address	VERB
crl-15738	27	15	approachability	approachability	NOUN
crl-15738	27	16	as	as	ADP
crl-15738	27	17	the	the	DET
crl-15738	27	18	first	first	ADJ
crl-15738	27	19	topic	topic	NOUN
crl-15738	27	20	,	,	PUNCT
crl-15738	27	21	highlighting	highlight	VERB
crl-15738	27	22	friendliness	friendliness	NOUN
crl-15738	27	23	as	as	ADP
crl-15738	27	24	one	one	NUM
crl-15738	27	25	of	of	ADP
crl-15738	27	26	the	the	DET
crl-15738	27	27	foremost	foremost	ADJ
crl-15738	27	28	behaviors	behavior	NOUN
crl-15738	27	29	in	in	ADP
crl-15738	27	30	reference	reference	NOUN
crl-15738	27	31	situations	situation	NOUN
crl-15738	27	32	.	.	PUNCT
crl-15738	28	1	9	9	NUM
crl-15738	28	2	as	as	SCONJ
crl-15738	28	3	lynda	lynda	PROPN
crl-15738	28	4	m.	m.	PROPN
crl-15738	28	5	baker	baker	PROPN
crl-15738	28	6	and	and	CCONJ
crl-15738	28	7	judith	judith	PROPN
crl-15738	28	8	j.	j.	PROPN
crl-15738	28	9	field	field	PROPN
crl-15738	28	10	found	find	VERB
crl-15738	28	11	in	in	ADP
crl-15738	28	12	their	their	PRON
crl-15738	28	13	1999	1999	NUM
crl-15738	28	14	study	study	NOUN
crl-15738	28	15	,	,	PUNCT
crl-15738	28	16	the	the	DET
crl-15738	28	17	demeanor	demeanor	NOUN
crl-15738	28	18	of	of	ADP
crl-15738	28	19	reference	reference	NOUN
crl-15738	28	20	personnel	personnel	NOUN
crl-15738	28	21	is	be	AUX
crl-15738	28	22	a	a	DET
crl-15738	28	23	critical	critical	ADJ
crl-15738	28	24	factor	factor	NOUN
crl-15738	28	25	in	in	ADP
crl-15738	28	26	the	the	DET
crl-15738	28	27	interview	interview	NOUN
crl-15738	28	28	process	process	NOUN
crl-15738	28	29	,	,	PUNCT
crl-15738	28	30	students	student	NOUN
crl-15738	28	31	’	’	PART
crl-15738	28	32	perception	perception	NOUN
crl-15738	28	33	of	of	ADP
crl-15738	28	34	the	the	DET
crl-15738	28	35	library	library	NOUN
crl-15738	28	36	,	,	PUNCT
crl-15738	28	37	and	and	CCONJ
crl-15738	28	38	the	the	DET
crl-15738	28	39	success	success	NOUN
crl-15738	28	40	of	of	ADP
crl-15738	28	41	the	the	DET
crl-15738	28	42	reference	reference	NOUN
crl-15738	28	43	interaction.10	interaction.10	ADP
crl-15738	28	44	comparing	compare	VERB
crl-15738	28	45	their	their	PRON
crl-15738	28	46	findings	finding	NOUN
crl-15738	28	47	to	to	ADP
crl-15738	28	48	two	two	NUM
crl-15738	28	49	earlier	early	ADJ
crl-15738	28	50	studies	study	NOUN
crl-15738	28	51	by	by	ADP
crl-15738	28	52	joan	joan	PROPN
crl-15738	28	53	c.	c.	PROPN
crl-15738	28	54	durrance	durrance	PROPN
crl-15738	28	55	http	http	PROPN
crl-15738	28	56	:	:	PUNCT
crl-15738	28	57	interaction.10	interaction.10	ADV
crl-15738	28	58	326	326	NUM
crl-15738	28	59	college	college	PROPN
crl-15738	28	60	&	&	CCONJ
crl-15738	28	61	research	research	PROPN
crl-15738	28	62	libraries	library	NOUN
crl-15738	28	63	july	july	PROPN
crl-15738	28	64	2005	2005	NUM
crl-15738	28	65	in	in	ADP
crl-15738	28	66	198911	198911	NUM
crl-15738	28	67	and	and	CCONJ
crl-15738	28	68	by	by	ADP
crl-15738	28	69	patricia	patricia	PROPN
crl-15738	28	70	dewdney	dewdney	NOUN
crl-15738	28	71	and	and	CCONJ
crl-15738	28	72	catherine	catherine	PROPN
crl-15738	28	73	sheldrick	sheldrick	PROPN
crl-15738	28	74	ross	ross	PROPN
crl-15738	28	75	in	in	ADP
crl-15738	28	76	1994,12	1994,12	NUM
crl-15738	28	77	baker	baker	NOUN
crl-15738	28	78	and	and	CCONJ
crl-15738	28	79	field	field	NOUN
crl-15738	28	80	found	find	VERB
crl-15738	28	81	similar	similar	ADJ
crl-15738	28	82	results	result	NOUN
crl-15738	28	83	despite	despite	SCONJ
crl-15738	28	84	the	the	DET
crl-15738	28	85	ten	ten	NUM
crl-15738	28	86	-	-	PUNCT
crl-15738	28	87	year	year	NOUN
crl-15738	28	88	interval	interval	NOUN
crl-15738	28	89	:	:	PUNCT
crl-15738	28	90	the	the	DET
crl-15738	28	91	behavior	behavior	NOUN
crl-15738	28	92	of	of	ADP
crl-15738	28	93	reference	reference	NOUN
crl-15738	28	94	staff	staff	NOUN
crl-15738	28	95	can	can	AUX
crl-15738	28	96	have	have	VERB
crl-15738	28	97	a	a	DET
crl-15738	28	98	direct	direct	ADJ
crl-15738	28	99	impact	impact	NOUN
crl-15738	28	100	on	on	ADP
crl-15738	28	101	the	the	DET
crl-15738	28	102	success	success	NOUN
crl-15738	28	103	of	of	ADP
crl-15738	28	104	the	the	DET
crl-15738	28	105	reference	reference	NOUN
crl-15738	28	106	interaction	interaction	NOUN
crl-15738	28	107	.	.	PUNCT
crl-15738	29	1	virginia	virginia	PROPN
crl-15738	29	2	massey	massey	PROPN
crl-15738	29	3	-	-	PUNCT
crl-15738	29	4	burzio	burzio	NOUN
crl-15738	29	5	’s	’s	NOUN
crl-15738	29	6	focus	focus	NOUN
crl-15738	29	7	group	group	NOUN
crl-15738	29	8	study	study	NOUN
crl-15738	29	9	also	also	ADV
crl-15738	29	10	confirmed	confirm	VERB
crl-15738	29	11	the	the	DET
crl-15738	29	12	importance	importance	NOUN
crl-15738	29	13	of	of	ADP
crl-15738	29	14	friendliness	friendliness	NOUN
crl-15738	29	15	and	and	CCONJ
crl-15738	29	16	approachability.13	approachability.13	PROPN
crl-15738	29	17	marie	marie	PROPN
crl-15738	29	18	l.	l.	PROPN
crl-15738	29	19	radford	radford	PROPN
crl-15738	29	20	explored	explore	VERB
crl-15738	29	21	the	the	DET
crl-15738	29	22	role	role	NOUN
crl-15738	29	23	approachability	approachability	NOUN
crl-15738	29	24	plays	play	VERB
crl-15738	29	25	in	in	ADP
crl-15738	29	26	successful	successful	ADJ
crl-15738	29	27	reference	reference	NOUN
crl-15738	29	28	interactions	interaction	NOUN
crl-15738	29	29	in	in	ADP
crl-15738	29	30	her	her	PRON
crl-15738	29	31	1998	1998	NUM
crl-15738	29	32	article	article	NOUN
crl-15738	29	33	on	on	ADP
crl-15738	29	34	nonverbal	nonverbal	ADJ
crl-15738	29	35	cues	cue	NOUN
crl-15738	29	36	from	from	ADP
crl-15738	29	37	reference	reference	NOUN
crl-15738	29	38	staff	staff	NOUN
crl-15738	29	39	and	and	CCONJ
crl-15738	29	40	their	their	PRON
crl-15738	29	41	impact	impact	NOUN
crl-15738	29	42	on	on	ADP
crl-15738	29	43	a	a	DET
crl-15738	29	44	library	library	NOUN
crl-15738	29	45	user	user	NOUN
crl-15738	29	46	’s	’s	PART
crl-15738	29	47	decision	decision	NOUN
crl-15738	29	48	to	to	PART
crl-15738	29	49	initiate	initiate	VERB
crl-15738	29	50	a	a	DET
crl-15738	29	51	reference	reference	NOUN
crl-15738	29	52	interaction.14	interaction.14	PROPN
crl-15738	29	53	specifically	specifically	ADV
crl-15738	29	54	,	,	PUNCT
crl-15738	29	55	she	she	PRON
crl-15738	29	56	found	find	VERB
crl-15738	29	57	that	that	SCONJ
crl-15738	29	58	the	the	DET
crl-15738	29	59	appearance	appearance	NOUN
crl-15738	29	60	and	and	CCONJ
crl-15738	29	61	nonverbal	nonverbal	ADJ
crl-15738	29	62	behavior	behavior	NOUN
crl-15738	29	63	of	of	ADP
crl-15738	29	64	reference	reference	NOUN
crl-15738	29	65	staff	staff	NOUN
crl-15738	29	66	and	and	CCONJ
crl-15738	29	67	any	any	DET
crl-15738	29	68	prior	prior	ADJ
crl-15738	29	69	experience	experience	NOUN
crl-15738	29	70	with	with	ADP
crl-15738	29	71	librarians	librarians	PROPN
crl-15738	29	72	had	have	VERB
crl-15738	29	73	a	a	DET
crl-15738	29	74	major	major	ADJ
crl-15738	29	75	effect	effect	NOUN
crl-15738	29	76	on	on	ADP
crl-15738	29	77	that	that	DET
crl-15738	29	78	decision	decision	NOUN
crl-15738	29	79	.	.	PUNCT
crl-15738	30	1	radford	radford	PROPN
crl-15738	30	2	’s	’s	PART
crl-15738	30	3	research	research	NOUN
crl-15738	30	4	provides	provide	VERB
crl-15738	30	5	some	some	DET
crl-15738	30	6	insight	insight	NOUN
crl-15738	30	7	into	into	ADP
crl-15738	30	8	why	why	SCONJ
crl-15738	30	9	interpersonal	interpersonal	ADJ
crl-15738	30	10	behaviors	behavior	NOUN
crl-15738	30	11	are	be	AUX
crl-15738	30	12	important	important	ADJ
crl-15738	30	13	.	.	PUNCT
crl-15738	31	1	drawing	draw	VERB
crl-15738	31	2	on	on	ADP
crl-15738	31	3	communication	communication	NOUN
crl-15738	31	4	theory	theory	NOUN
crl-15738	31	5	,	,	PUNCT
crl-15738	31	6	her	her	PRON
crl-15738	31	7	1996	1996	NUM
crl-15738	31	8	article	article	NOUN
crl-15738	31	9	suggests	suggest	VERB
crl-15738	31	10	that	that	SCONJ
crl-15738	31	11	all	all	DET
crl-15738	31	12	reference	reference	NOUN
crl-15738	31	13	interactions	interaction	NOUN
crl-15738	31	14	have	have	VERB
crl-15738	31	15	both	both	CCONJ
crl-15738	31	16	a	a	DET
crl-15738	31	17	“	"	PUNCT
crl-15738	31	18	content	content	NOUN
crl-15738	31	19	dimension	dimension	NOUN
crl-15738	31	20	”	"	PUNCT
crl-15738	31	21	(	(	PUNCT
crl-15738	31	22	the	the	DET
crl-15738	31	23	information	information	NOUN
crl-15738	31	24	being	be	AUX
crl-15738	31	25	conveyed	convey	VERB
crl-15738	31	26	by	by	ADP
crl-15738	31	27	the	the	DET
crl-15738	31	28	message	message	NOUN
crl-15738	31	29	)	)	PUNCT
crl-15738	31	30	and	and	CCONJ
crl-15738	31	31	a	a	DET
crl-15738	31	32	“	"	PUNCT
crl-15738	31	33	relational	relational	ADJ
crl-15738	31	34	dimension	dimension	NOUN
crl-15738	31	35	”	"	PUNCT
crl-15738	31	36	(	(	PUNCT
crl-15738	31	37	how	how	SCONJ
crl-15738	31	38	the	the	DET
crl-15738	31	39	message	message	NOUN
crl-15738	31	40	is	be	AUX
crl-15738	31	41	expressed).15	expressed).15	VERB
crl-15738	31	42	the	the	DET
crl-15738	31	43	relational	relational	ADJ
crl-15738	31	44	dimension	dimension	NOUN
crl-15738	31	45	,	,	PUNCT
crl-15738	31	46	according	accord	VERB
crl-15738	31	47	to	to	ADP
crl-15738	31	48	radford	radford	NOUN
crl-15738	31	49	,	,	PUNCT
crl-15738	31	50	establishes	establish	VERB
crl-15738	31	51	the	the	DET
crl-15738	31	52	dynamics	dynamic	NOUN
crl-15738	31	53	of	of	ADP
crl-15738	31	54	the	the	DET
crl-15738	31	55	relationship	relationship	NOUN
crl-15738	31	56	between	between	ADP
crl-15738	31	57	the	the	DET
crl-15738	31	58	librarian	librarian	NOUN
crl-15738	31	59	and	and	CCONJ
crl-15738	31	60	the	the	DET
crl-15738	31	61	person	person	NOUN
crl-15738	31	62	making	make	VERB
crl-15738	31	63	the	the	DET
crl-15738	31	64	inquiry	inquiry	NOUN
crl-15738	31	65	,	,	PUNCT
crl-15738	31	66	thus	thus	ADV
crl-15738	31	67	affecting	affect	VERB
crl-15738	31	68	the	the	DET
crl-15738	31	69	quality	quality	NOUN
crl-15738	31	70	of	of	ADP
crl-15738	31	71	communication	communication	NOUN
crl-15738	31	72	and	and	CCONJ
crl-15738	31	73	,	,	PUNCT
crl-15738	31	74	ultimately	ultimately	ADV
crl-15738	31	75	,	,	PUNCT
crl-15738	31	76	the	the	DET
crl-15738	31	77	relative	relative	ADJ
crl-15738	31	78	success	success	NOUN
crl-15738	31	79	of	of	ADP
crl-15738	31	80	the	the	DET
crl-15738	31	81	interaction.of	interaction.of	PROPN
crl-15738	31	82	particular	particular	ADJ
crl-15738	31	83	relevance	relevance	NOUN
crl-15738	31	84	to	to	ADP
crl-15738	31	85	the	the	DET
crl-15738	31	86	current	current	ADJ
crl-15738	31	87	study	study	NOUN
crl-15738	31	88	,	,	PUNCT
crl-15738	31	89	radford	radford	PROPN
crl-15738	31	90	’s	’s	PART
crl-15738	31	91	book	book	NOUN
crl-15738	31	92	-	-	PUNCT
crl-15738	31	93	length	length	NOUN
crl-15738	31	94	study	study	NOUN
crl-15738	31	95	of	of	ADP
crl-15738	31	96	the	the	DET
crl-15738	31	97	reference	reference	NOUN
crl-15738	31	98	encounter	encounter	NOUN
crl-15738	31	99	in	in	ADP
crl-15738	31	100	academic	academic	ADJ
crl-15738	31	101	libraries	library	NOUN
crl-15738	31	102	found	find	VERB
crl-15738	31	103	that	that	SCONJ
crl-15738	31	104	students	student	NOUN
crl-15738	31	105	place	place	VERB
crl-15738	31	106	a	a	DET
crl-15738	31	107	high	high	ADJ
crl-15738	31	108	degree	degree	NOUN
crl-15738	31	109	of	of	ADP
crl-15738	31	110	importance	importance	NOUN
crl-15738	31	111	on	on	ADP
crl-15738	31	112	the	the	DET
crl-15738	31	113	interpersonal	interpersonal	ADJ
crl-15738	31	114	dimension	dimension	NOUN
crl-15738	31	115	of	of	ADP
crl-15738	31	116	the	the	DET
crl-15738	31	117	interaction	interaction	NOUN
crl-15738	31	118	and	and	CCONJ
crl-15738	31	119	many	many	ADJ
crl-15738	31	120	value	value	VERB
crl-15738	31	121	the	the	DET
crl-15738	31	122	interpersonal	interpersonal	ADJ
crl-15738	31	123	aspects	aspect	NOUN
crl-15738	31	124	of	of	ADP
crl-15738	31	125	the	the	DET
crl-15738	31	126	encounter	encounter	NOUN
crl-15738	31	127	more	more	ADJ
crl-15738	31	128	than	than	ADP
crl-15738	31	129	the	the	DET
crl-15738	31	130	information	information	NOUN
crl-15738	31	131	received.16	received.16	PROPN
crl-15738	31	132	background	background	PROPN
crl-15738	31	133	/	/	SYM
crl-15738	31	134	setting	set	VERB
crl-15738	31	135	the	the	DET
crl-15738	31	136	education	education	NOUN
crl-15738	31	137	and	and	CCONJ
crl-15738	31	138	social	social	ADJ
crl-15738	31	139	science	science	NOUN
crl-15738	31	140	library	library	NOUN
crl-15738	31	141	(	(	PUNCT
crl-15738	31	142	essl	essl	ADJ
crl-15738	31	143	)	)	PUNCT
crl-15738	31	144	is	be	AUX
crl-15738	31	145	one	one	NUM
crl-15738	31	146	of	of	ADP
crl-15738	31	147	nearly	nearly	ADV
crl-15738	31	148	fi	fi	NOUN
crl-15738	31	149	y	y	PROPN
crl-15738	31	150	departmental	departmental	ADJ
crl-15738	31	151	libraries	library	NOUN
crl-15738	31	152	at	at	ADP
crl-15738	31	153	the	the	DET
crl-15738	31	154	university	university	PROPN
crl-15738	31	155	of	of	ADP
crl-15738	31	156	illinois	illinois	PROPN
crl-15738	31	157	at	at	ADP
crl-15738	31	158	urbana	urbana	PROPN
crl-15738	31	159	-	-	PUNCT
crl-15738	31	160	champaign	champaign	PROPN
crl-15738	31	161	.	.	PUNCT
crl-15738	32	1	it	it	PRON
crl-15738	32	2	serves	serve	VERB
crl-15738	32	3	a	a	DET
crl-15738	32	4	cluster	cluster	NOUN
crl-15738	32	5	of	of	ADP
crl-15738	32	6	social	social	ADJ
crl-15738	32	7	science	science	NOUN
crl-15738	32	8	disciplines	discipline	NOUN
crl-15738	32	9	encompassing	encompass	VERB
crl-15738	32	10	anthropology	anthropology	NOUN
crl-15738	32	11	,	,	PUNCT
crl-15738	32	12	education	education	NOUN
crl-15738	32	13	,	,	PUNCT
crl-15738	32	14	political	political	ADJ
crl-15738	32	15	science	science	NOUN
crl-15738	32	16	,	,	PUNCT
crl-15738	32	17	psychology	psychology	NOUN
crl-15738	32	18	,	,	PUNCT
crl-15738	32	19	social	social	ADJ
crl-15738	32	20	work	work	NOUN
crl-15738	32	21	,	,	PUNCT
crl-15738	32	22	sociology	sociology	NOUN
crl-15738	32	23	,	,	PUNCT
crl-15738	32	24	and	and	CCONJ
crl-15738	32	25	speech	speech	NOUN
crl-15738	32	26	communication	communication	NOUN
crl-15738	32	27	.	.	PUNCT
crl-15738	33	1	in	in	ADP
crl-15738	33	2	addition	addition	NOUN
crl-15738	33	3	,	,	PUNCT
crl-15738	33	4	it	it	PRON
crl-15738	33	5	houses	house	VERB
crl-15738	33	6	several	several	ADJ
crl-15738	33	7	special	special	ADJ
crl-15738	33	8	collections	collection	NOUN
crl-15738	33	9	affiliated	affiliate	VERB
crl-15738	33	10	with	with	ADP
crl-15738	33	11	these	these	DET
crl-15738	33	12	disciplines	discipline	NOUN
crl-15738	33	13	such	such	ADJ
crl-15738	33	14	as	as	ADP
crl-15738	33	15	the	the	DET
crl-15738	33	16	children	child	NOUN
crl-15738	33	17	’s	’s	PART
crl-15738	33	18	literature	literature	NOUN
crl-15738	33	19	collection	collection	NOUN
crl-15738	33	20	,	,	PUNCT
crl-15738	33	21	the	the	DET
crl-15738	33	22	arms	arm	NOUN
crl-15738	33	23	control	control	NOUN
crl-15738	33	24	,	,	PUNCT
crl-15738	33	25	disarmament	disarmament	ADJ
crl-15738	33	26	and	and	CCONJ
crl-15738	33	27	international	international	ADJ
crl-15738	33	28	security	security	NOUN
crl-15738	33	29	collection	collection	NOUN
crl-15738	33	30	,	,	PUNCT
crl-15738	33	31	k–12	k–12	PROPN
crl-15738	33	32	curricular	curricular	ADJ
crl-15738	33	33	and	and	CCONJ
crl-15738	33	34	textbook	textbook	NOUN
crl-15738	33	35	materials	material	NOUN
crl-15738	33	36	,	,	PUNCT
crl-15738	33	37	an	an	DET
crl-15738	33	38	occult	occult	NOUN
crl-15738	33	39	sciences	science	NOUN
crl-15738	33	40	collection	collection	NOUN
crl-15738	33	41	,	,	PUNCT
crl-15738	33	42	and	and	CCONJ
crl-15738	33	43	test	test	NOUN
crl-15738	33	44	instruments	instrument	NOUN
crl-15738	33	45	.	.	PUNCT
crl-15738	34	1	because	because	SCONJ
crl-15738	34	2	of	of	ADP
crl-15738	34	3	the	the	DET
crl-15738	34	4	diversity	diversity	NOUN
crl-15738	34	5	of	of	ADP
crl-15738	34	6	its	its	PRON
crl-15738	34	7	collections	collection	NOUN
crl-15738	34	8	,	,	PUNCT
crl-15738	34	9	this	this	DET
crl-15738	34	10	unit	unit	NOUN
crl-15738	34	11	a	a	DET
crl-15738	34	12	racts	ract	NOUN
crl-15738	34	13	not	not	PART
crl-15738	34	14	only	only	ADV
crl-15738	34	15	undergraduate	undergraduate	ADJ
crl-15738	34	16	and	and	CCONJ
crl-15738	34	17	graduate	graduate	NOUN
crl-15738	34	18	students	student	NOUN
crl-15738	34	19	,	,	PUNCT
crl-15738	34	20	faculty	faculty	NOUN
crl-15738	34	21	,	,	PUNCT
crl-15738	34	22	and	and	CCONJ
crl-15738	34	23	staff	staff	NOUN
crl-15738	34	24	from	from	ADP
crl-15738	34	25	the	the	DET
crl-15738	34	26	institution	institution	NOUN
crl-15738	34	27	,	,	PUNCT
crl-15738	34	28	but	but	CCONJ
crl-15738	34	29	also	also	ADV
crl-15738	34	30	community	community	NOUN
crl-15738	34	31	members	member	NOUN
crl-15738	34	32	with	with	ADP
crl-15738	34	33	interests	interest	NOUN
crl-15738	34	34	in	in	ADP
crl-15738	34	35	these	these	DET
crl-15738	34	36	areas	area	NOUN
crl-15738	34	37	.	.	PUNCT
crl-15738	35	1	between	between	ADP
crl-15738	35	2	july	july	PROPN
crl-15738	35	3	1	1	NUM
crl-15738	35	4	,	,	PUNCT
crl-15738	35	5	2003	2003	NUM
crl-15738	35	6	,	,	PUNCT
crl-15738	35	7	and	and	CCONJ
crl-15738	35	8	june	june	PROPN
crl-15738	35	9	30	30	NUM
crl-15738	35	10	,	,	PUNCT
crl-15738	35	11	2004	2004	NUM
crl-15738	35	12	,	,	PUNCT
crl-15738	35	13	the	the	DET
crl-15738	35	14	essl	essl	PROPN
crl-15738	35	15	had	have	VERB
crl-15738	35	16	a	a	DET
crl-15738	35	17	total	total	NOUN
crl-15738	35	18	of	of	ADP
crl-15738	35	19	264,414	264,414	NUM
crl-15738	35	20	visitors	visitor	NOUN
crl-15738	35	21	and	and	CCONJ
crl-15738	35	22	answered	answer	VERB
crl-15738	35	23	14,042	14,042	NUM
crl-15738	35	24	inquiries	inquiry	NOUN
crl-15738	35	25	at	at	ADP
crl-15738	35	26	the	the	DET
crl-15738	35	27	reference	reference	NOUN
crl-15738	35	28	desk	desk	NOUN
crl-15738	35	29	,	,	PUNCT
crl-15738	35	30	averaging	average	VERB
crl-15738	35	31	more	more	ADJ
crl-15738	35	32	than	than	ADP
crl-15738	35	33	5,000	5,000	NUM
crl-15738	35	34	visitors	visitor	NOUN
crl-15738	35	35	and	and	CCONJ
crl-15738	35	36	270	270	NUM
crl-15738	35	37	reference	reference	NOUN
crl-15738	35	38	questions	question	NOUN
crl-15738	35	39	per	per	ADP
crl-15738	35	40	week.17	week.17	ADV
crl-15738	35	41	given	give	VERB
crl-15738	35	42	these	these	DET
crl-15738	35	43	high	high	ADJ
crl-15738	35	44	levels	level	NOUN
crl-15738	35	45	of	of	ADP
crl-15738	35	46	use	use	NOUN
crl-15738	35	47	and	and	CCONJ
crl-15738	35	48	the	the	DET
crl-15738	35	49	increasing	increase	VERB
crl-15738	35	50	demand	demand	NOUN
crl-15738	35	51	for	for	ADP
crl-15738	35	52	accountability	accountability	NOUN
crl-15738	35	53	in	in	ADP
crl-15738	35	54	undergraduate	undergraduate	ADJ
crl-15738	35	55	education	education	NOUN
crl-15738	35	56	,	,	PUNCT
crl-15738	35	57	it	it	PRON
crl-15738	35	58	was	be	AUX
crl-15738	35	59	a	a	DET
crl-15738	35	60	natural	natural	ADJ
crl-15738	35	61	decision	decision	NOUN
crl-15738	35	62	to	to	PART
crl-15738	35	63	survey	survey	VERB
crl-15738	35	64	the	the	DET
crl-15738	35	65	subset	subset	NOUN
crl-15738	35	66	of	of	ADP
crl-15738	35	67	users	user	NOUN
crl-15738	35	68	who	who	PRON
crl-15738	35	69	are	be	AUX
crl-15738	35	70	undergraduate	undergraduate	ADJ
crl-15738	35	71	students	student	NOUN
crl-15738	35	72	.	.	PUNCT
crl-15738	36	1	following	follow	VERB
crl-15738	36	2	is	be	AUX
crl-15738	36	3	a	a	DET
crl-15738	36	4	description	description	NOUN
crl-15738	36	5	of	of	ADP
crl-15738	36	6	the	the	DET
crl-15738	36	7	methods	method	NOUN
crl-15738	36	8	employed	employ	VERB
crl-15738	36	9	and	and	CCONJ
crl-15738	36	10	the	the	DET
crl-15738	36	11	findings	finding	NOUN
crl-15738	36	12	.	.	PUNCT
crl-15738	37	1	methods	method	NOUN
crl-15738	37	2	librarians	librarian	VERB
crl-15738	37	3	at	at	ADP
crl-15738	37	4	the	the	DET
crl-15738	37	5	essl	essl	ADJ
crl-15738	37	6	collaborated	collaborate	VERB
crl-15738	37	7	with	with	ADP
crl-15738	37	8	the	the	DET
crl-15738	37	9	outcomes	outcomes	PROPN
crl-15738	37	10	-	-	PUNCT
crl-15738	37	11	based	base	VERB
crl-15738	37	12	evaluation	evaluation	NOUN
crl-15738	37	13	team	team	NOUN
crl-15738	37	14	from	from	ADP
crl-15738	37	15	the	the	DET
crl-15738	37	16	institute	institute	PROPN
crl-15738	37	17	of	of	ADP
crl-15738	37	18	museum	museum	PROPN
crl-15738	37	19	and	and	CCONJ
crl-15738	37	20	library	library	PROPN
crl-15738	37	21	services	service	NOUN
crl-15738	37	22	(	(	PUNCT
crl-15738	37	23	imls	imls	NOUN
crl-15738	37	24	)	)	PUNCT
crl-15738	37	25	summer	summer	NOUN
crl-15738	37	26	2003	2003	NUM
crl-15738	37	27	evaluation	evaluation	NOUN
crl-15738	37	28	institute	institute	NOUN
crl-15738	37	29	to	to	PART
crl-15738	37	30	develop	develop	VERB
crl-15738	37	31	an	an	DET
crl-15738	37	32	assessment	assessment	NOUN
crl-15738	37	33	plan	plan	NOUN
crl-15738	37	34	for	for	ADP
crl-15738	37	35	evaluating	evaluate	VERB
crl-15738	37	36	the	the	DET
crl-15738	37	37	impact	impact	NOUN
crl-15738	37	38	of	of	ADP
crl-15738	37	39	reference	reference	NOUN
crl-15738	37	40	services	service	NOUN
crl-15738	37	41	provided	provide	VERB
crl-15738	37	42	to	to	ADP
crl-15738	37	43	undergraduate	undergraduate	ADJ
crl-15738	37	44	students	student	NOUN
crl-15738	37	45	.	.	PUNCT
crl-15738	38	1	a	a	DET
crl-15738	38	2	er	er	INTJ
crl-15738	38	3	receiving	receive	VERB
crl-15738	38	4	“	"	PUNCT
crl-15738	38	5	human	human	ADJ
crl-15738	38	6	subject	subject	NOUN
crl-15738	38	7	”	"	PUNCT
crl-15738	38	8	clearance	clearance	NOUN
crl-15738	38	9	,	,	PUNCT
crl-15738	38	10	the	the	DET
crl-15738	38	11	authors	author	NOUN
crl-15738	38	12	trained	train	VERB
crl-15738	38	13	reference	reference	NOUN
crl-15738	38	14	staff	staff	NOUN
crl-15738	38	15	(	(	PUNCT
crl-15738	38	16	graduate	graduate	NOUN
crl-15738	38	17	assistants	assistant	NOUN
crl-15738	38	18	and	and	CCONJ
crl-15738	38	19	librarians	librarian	NOUN
crl-15738	38	20	)	)	PUNCT
crl-15738	38	21	in	in	ADP
crl-15738	38	22	the	the	DET
crl-15738	38	23	administration	administration	NOUN
crl-15738	38	24	of	of	ADP
crl-15738	38	25	surveys	survey	NOUN
crl-15738	38	26	to	to	ADP
crl-15738	38	27	undergraduate	undergraduate	ADJ
crl-15738	38	28	students	student	NOUN
crl-15738	38	29	.	.	PUNCT
crl-15738	39	1	the	the	DET
crl-15738	39	2	authors	author	NOUN
crl-15738	39	3	developed	develop	VERB
crl-15738	39	4	a	a	DET
crl-15738	39	5	survey	survey	NOUN
crl-15738	39	6	calendar	calendar	NOUN
crl-15738	39	7	that	that	PRON
crl-15738	39	8	designated	designate	VERB
crl-15738	39	9	twenty	twenty	NUM
crl-15738	39	10	-	-	PUNCT
crl-15738	39	11	one	one	NUM
crl-15738	39	12	survey	survey	NOUN
crl-15738	39	13	days	day	NOUN
crl-15738	39	14	throughout	throughout	ADP
crl-15738	39	15	the	the	DET
crl-15738	39	16	spring	spring	NOUN
crl-15738	39	17	2004	2004	NUM
crl-15738	39	18	semester	semester	NOUN
crl-15738	39	19	.	.	PUNCT
crl-15738	40	1	survey	survey	NOUN
crl-15738	40	2	days	day	NOUN
crl-15738	40	3	were	be	AUX
crl-15738	40	4	scheduled	schedule	VERB
crl-15738	40	5	on	on	ADP
crl-15738	40	6	three	three	NUM
crl-15738	40	7	nonconsecutive	nonconsecutive	ADJ
crl-15738	40	8	sundays	sunday	NOUN
crl-15738	40	9	,	,	PUNCT
crl-15738	40	10	three	three	NUM
crl-15738	40	11	nonconsecutive	nonconsecutive	ADJ
crl-15738	40	12	mondays	monday	NOUN
crl-15738	40	13	,	,	PUNCT
crl-15738	40	14	and	and	CCONJ
crl-15738	40	15	so	so	ADV
crl-15738	40	16	on	on	ADV
crl-15738	40	17	,	,	PUNCT
crl-15738	40	18	such	such	ADJ
crl-15738	40	19	that	that	SCONJ
crl-15738	40	20	each	each	DET
crl-15738	40	21	day	day	NOUN
crl-15738	40	22	of	of	ADP
crl-15738	40	23	the	the	DET
crl-15738	40	24	week	week	NOUN
crl-15738	40	25	appeared	appear	VERB
crl-15738	40	26	on	on	ADP
crl-15738	40	27	the	the	DET
crl-15738	40	28	survey	survey	NOUN
crl-15738	40	29	schedule	schedule	NOUN
crl-15738	40	30	during	during	ADP
crl-15738	40	31	different	different	ADJ
crl-15738	40	32	phases	phase	NOUN
crl-15738	40	33	of	of	ADP
crl-15738	40	34	the	the	DET
crl-15738	40	35	semester	semester	NOUN
crl-15738	40	36	.	.	PUNCT
crl-15738	41	1	on	on	ADP
crl-15738	41	2	survey	survey	NOUN
crl-15738	41	3	days	day	NOUN
crl-15738	41	4	,	,	PUNCT
crl-15738	41	5	every	every	DET
crl-15738	41	6	undergraduate	undergraduate	NOUN
crl-15738	41	7	student	student	NOUN
crl-15738	41	8	receiving	receive	VERB
crl-15738	41	9	nondirectional	nondirectional	ADJ
crl-15738	41	10	reference	reference	NOUN
crl-15738	41	11	assistance	assistance	NOUN
crl-15738	41	12	was	be	AUX
crl-15738	41	13	invited	invite	VERB
crl-15738	41	14	to	to	PART
crl-15738	41	15	complete	complete	VERB
crl-15738	41	16	a	a	DET
crl-15738	41	17	survey.18	survey.18	NOUN
crl-15738	41	18	the	the	DET
crl-15738	41	19	imls	imls	NOUN
crl-15738	41	20	team	team	NOUN
crl-15738	41	21	conducted	conduct	VERB
crl-15738	41	22	a	a	DET
crl-15738	41	23	brief	brief	ADJ
crl-15738	41	24	pilot	pilot	NOUN
crl-15738	41	25	of	of	ADP
crl-15738	41	26	the	the	DET
crl-15738	41	27	survey	survey	NOUN
crl-15738	41	28	on	on	ADP
crl-15738	41	29	july	july	PROPN
crl-15738	41	30	14	14	NUM
crl-15738	41	31	,	,	PUNCT
crl-15738	41	32	2003	2003	NUM
crl-15738	41	33	,	,	PUNCT
crl-15738	41	34	and	and	CCONJ
crl-15738	41	35	the	the	DET
crl-15738	41	36	surhttp	surhttp	ADJ
crl-15738	41	37	:	:	PUNCT
crl-15738	41	38	survey.18	survey.18	PROPN
crl-15738	41	39	http	http	NOUN
crl-15738	41	40	:	:	PUNCT
crl-15738	41	41	received.16	received.16	PROPN
crl-15738	41	42	http	http	PROPN
crl-15738	41	43	:	:	PUNCT
crl-15738	41	44	expressed).15	expressed).15	PROPN
crl-15738	41	45	http	http	NOUN
crl-15738	41	46	:	:	PUNCT
crl-15738	41	47	interaction.14	interaction.14	PROPN
crl-15738	41	48	http	http	PROPN
crl-15738	41	49	:	:	PUNCT
crl-15738	41	50	approachability.13	approachability.13	VERB
crl-15738	41	51	the	the	DET
crl-15738	41	52	impact	impact	NOUN
crl-15738	41	53	of	of	ADP
crl-15738	41	54	reference	reference	NOUN
crl-15738	41	55	services	service	NOUN
crl-15738	41	56	provided	provide	VERB
crl-15738	41	57	to	to	AUX
crl-15738	41	58	undergraduate	undergraduate	VERB
crl-15738	41	59	students	student	NOUN
crl-15738	41	60	327	327	NUM
crl-15738	41	61	vey	vey	NOUN
crl-15738	41	62	was	be	AUX
crl-15738	41	63	subsequently	subsequently	ADV
crl-15738	41	64	revised	revise	VERB
crl-15738	41	65	.	.	PUNCT
crl-15738	42	1	essl	essl	ADJ
crl-15738	42	2	staff	staff	NOUN
crl-15738	42	3	made	make	VERB
crl-15738	42	4	additional	additional	ADJ
crl-15738	42	5	minor	minor	ADJ
crl-15738	42	6	modifications	modification	NOUN
crl-15738	42	7	prior	prior	ADV
crl-15738	42	8	to	to	ADP
crl-15738	42	9	distribution	distribution	NOUN
crl-15738	42	10	.	.	PUNCT
crl-15738	43	1	(	(	PUNCT
crl-15738	43	2	the	the	DET
crl-15738	43	3	revised	revise	VERB
crl-15738	43	4	survey	survey	NOUN
crl-15738	43	5	instrument	instrument	NOUN
crl-15738	43	6	can	can	AUX
crl-15738	43	7	be	be	AUX
crl-15738	43	8	seen	see	VERB
crl-15738	43	9	online	online	ADV
crl-15738	43	10	at	at	ADP
crl-15738	43	11	h	h	NOUN
crl-15738	43	12	p://	p://	NOUN
crl-15738	43	13	www.library.uiuc.edu/edx/referencesurvey/reference_survey.pdf	www.library.uiuc.edu/edx/referencesurvey/reference_survey.pdf	NOUN
crl-15738	43	14	.	.	PUNCT
crl-15738	43	15	)	)	PUNCT
crl-15738	44	1	respondents	respondent	NOUN
crl-15738	44	2	had	have	VERB
crl-15738	44	3	the	the	DET
crl-15738	44	4	choice	choice	NOUN
crl-15738	44	5	of	of	ADP
crl-15738	44	6	completing	complete	VERB
crl-15738	44	7	a	a	DET
crl-15738	44	8	print	print	NOUN
crl-15738	44	9	or	or	CCONJ
crl-15738	44	10	an	an	DET
crl-15738	44	11	online	online	ADJ
crl-15738	44	12	version	version	NOUN
crl-15738	44	13	,	,	PUNCT
crl-15738	44	14	which	which	PRON
crl-15738	44	15	differed	differ	VERB
crl-15738	44	16	only	only	ADV
crl-15738	44	17	in	in	ADP
crl-15738	44	18	mode	mode	NOUN
crl-15738	44	19	of	of	ADP
crl-15738	44	20	presentation	presentation	NOUN
crl-15738	44	21	.	.	PUNCT
crl-15738	45	1	surveys	survey	NOUN
crl-15738	45	2	required	require	VERB
crl-15738	45	3	less	less	ADJ
crl-15738	45	4	than	than	ADP
crl-15738	45	5	ten	ten	NUM
crl-15738	45	6	minutes	minute	NOUN
crl-15738	45	7	to	to	PART
crl-15738	45	8	complete	complete	VERB
crl-15738	45	9	,	,	PUNCT
crl-15738	45	10	and	and	CCONJ
crl-15738	45	11	the	the	DET
crl-15738	45	12	print	print	NOUN
crl-15738	45	13	version	version	NOUN
crl-15738	45	14	fit	fit	ADJ
crl-15738	45	15	on	on	ADP
crl-15738	45	16	one	one	NUM
crl-15738	45	17	double	double	ADJ
crl-15738	45	18	-	-	PUNCT
crl-15738	45	19	sided	sided	ADJ
crl-15738	45	20	page	page	NOUN
crl-15738	45	21	.	.	PUNCT
crl-15738	46	1	no	no	PRON
crl-15738	46	2	personally	personally	ADV
crl-15738	46	3	identifying	identify	VERB
crl-15738	46	4	information	information	NOUN
crl-15738	46	5	was	be	AUX
crl-15738	46	6	collected	collect	VERB
crl-15738	46	7	,	,	PUNCT
crl-15738	46	8	and	and	CCONJ
crl-15738	46	9	a	a	DET
crl-15738	46	10	consent	consent	NOUN
crl-15738	46	11	form	form	NOUN
crl-15738	46	12	was	be	AUX
crl-15738	46	13	provided	provide	VERB
crl-15738	46	14	along	along	ADP
crl-15738	46	15	with	with	ADP
crl-15738	46	16	both	both	DET
crl-15738	46	17	versions	version	NOUN
crl-15738	46	18	.	.	PUNCT
crl-15738	47	1	surveys	survey	NOUN
crl-15738	47	2	were	be	AUX
crl-15738	47	3	administered	administer	VERB
crl-15738	47	4	immediately	immediately	ADV
crl-15738	47	5	following	follow	VERB
crl-15738	47	6	a	a	DET
crl-15738	47	7	reference	reference	NOUN
crl-15738	47	8	interaction	interaction	NOUN
crl-15738	47	9	,	,	PUNCT
crl-15738	47	10	when	when	SCONJ
crl-15738	47	11	the	the	DET
crl-15738	47	12	specifics	specific	NOUN
crl-15738	47	13	of	of	ADP
crl-15738	47	14	the	the	DET
crl-15738	47	15	encounter	encounter	NOUN
crl-15738	47	16	were	be	AUX
crl-15738	47	17	still	still	ADV
crl-15738	47	18	fresh	fresh	ADJ
crl-15738	47	19	in	in	ADP
crl-15738	47	20	the	the	DET
crl-15738	47	21	respondents	respondent	NOUN
crl-15738	47	22	’	’	PART
crl-15738	47	23	minds	mind	NOUN
crl-15738	47	24	.	.	PUNCT
crl-15738	48	1	this	this	DET
crl-15738	48	2	method	method	NOUN
crl-15738	48	3	enabled	enable	VERB
crl-15738	48	4	the	the	DET
crl-15738	48	5	authors	author	NOUN
crl-15738	48	6	to	to	PART
crl-15738	48	7	ask	ask	VERB
crl-15738	48	8	a	a	DET
crl-15738	48	9	few	few	ADJ
crl-15738	48	10	tightly	tightly	ADV
crl-15738	48	11	focused	focus	VERB
crl-15738	48	12	questions	question	NOUN
crl-15738	48	13	and	and	CCONJ
crl-15738	48	14	be	be	AUX
crl-15738	48	15	certain	certain	ADJ
crl-15738	48	16	that	that	SCONJ
crl-15738	48	17	the	the	DET
crl-15738	48	18	answers	answer	NOUN
crl-15738	48	19	pertained	pertain	VERB
crl-15738	48	20	to	to	ADP
crl-15738	48	21	the	the	DET
crl-15738	48	22	particular	particular	ADJ
crl-15738	48	23	interaction	interaction	NOUN
crl-15738	48	24	in	in	ADP
crl-15738	48	25	which	which	PRON
crl-15738	48	26	we	we	PRON
crl-15738	48	27	were	be	AUX
crl-15738	48	28	interested	interested	ADJ
crl-15738	48	29	,	,	PUNCT
crl-15738	48	30	in	in	ADP
crl-15738	48	31	this	this	DET
crl-15738	48	32	case	case	NOUN
crl-15738	48	33	,	,	PUNCT
crl-15738	48	34	a	a	DET
crl-15738	48	35	reference	reference	NOUN
crl-15738	48	36	interaction	interaction	NOUN
crl-15738	48	37	at	at	ADP
crl-15738	48	38	the	the	DET
crl-15738	48	39	essl	essl	ADJ
crl-15738	48	40	.	.	PUNCT
crl-15738	49	1	a	a	DET
crl-15738	49	2	survey	survey	NOUN
crl-15738	49	3	tied	tie	VERB
crl-15738	49	4	to	to	ADP
crl-15738	49	5	a	a	DET
crl-15738	49	6	specific	specific	ADJ
crl-15738	49	7	“	"	PUNCT
crl-15738	49	8	critical	critical	ADJ
crl-15738	49	9	incident	incident	NOUN
crl-15738	49	10	”	"	PUNCT
crl-15738	49	11	can	can	AUX
crl-15738	49	12	provide	provide	VERB
crl-15738	49	13	more	more	ADV
crl-15738	49	14	precise	precise	ADJ
crl-15738	49	15	and	and	CCONJ
crl-15738	49	16	nuanced	nuanced	ADJ
crl-15738	49	17	data	datum	NOUN
crl-15738	49	18	than	than	ADP
crl-15738	49	19	large	large	ADJ
crl-15738	49	20	-	-	PUNCT
crl-15738	49	21	scale	scale	NOUN
crl-15738	49	22	surveys	survey	NOUN
crl-15738	49	23	that	that	PRON
crl-15738	49	24	are	be	AUX
crl-15738	49	25	not	not	PART
crl-15738	49	26	connected	connect	VERB
crl-15738	49	27	to	to	ADP
crl-15738	49	28	a	a	DET
crl-15738	49	29	particular	particular	ADJ
crl-15738	49	30	event	event	NOUN
crl-15738	49	31	or	or	CCONJ
crl-15738	49	32	context	context	NOUN
crl-15738	49	33	.	.	PUNCT
crl-15738	50	1	with	with	ADP
crl-15738	50	2	surveys	survey	NOUN
crl-15738	50	3	that	that	PRON
crl-15738	50	4	are	be	AUX
crl-15738	50	5	distributed	distribute	VERB
crl-15738	50	6	to	to	ADP
crl-15738	50	7	a	a	DET
crl-15738	50	8	broad	broad	ADJ
crl-15738	50	9	population	population	NOUN
crl-15738	50	10	,	,	PUNCT
crl-15738	50	11	there	there	PRON
crl-15738	50	12	is	be	VERB
crl-15738	50	13	o	o	NOUN
crl-15738	50	14	en	en	ADP
crl-15738	50	15	the	the	DET
crl-15738	50	16	risk	risk	NOUN
crl-15738	50	17	that	that	SCONJ
crl-15738	50	18	the	the	DET
crl-15738	50	19	respondent	respondent	NOUN
crl-15738	50	20	is	be	AUX
crl-15738	50	21	conflating	conflate	VERB
crl-15738	50	22	more	more	ADJ
crl-15738	50	23	than	than	ADP
crl-15738	50	24	one	one	NUM
crl-15738	50	25	incident	incident	NOUN
crl-15738	50	26	or	or	CCONJ
crl-15738	50	27	referring	refer	VERB
crl-15738	50	28	to	to	ADP
crl-15738	50	29	something	something	PRON
crl-15738	50	30	other	other	ADJ
crl-15738	50	31	than	than	ADP
crl-15738	50	32	what	what	PRON
crl-15738	50	33	the	the	DET
crl-15738	50	34	survey	survey	NOUN
crl-15738	50	35	authors	author	NOUN
crl-15738	50	36	intended	intend	VERB
crl-15738	50	37	.	.	PUNCT
crl-15738	51	1	a	a	DET
crl-15738	51	2	critical	critical	ADJ
crl-15738	51	3	incident	incident	NOUN
crl-15738	51	4	survey	survey	NOUN
crl-15738	51	5	with	with	ADP
crl-15738	51	6	just	just	ADV
crl-15738	51	7	a	a	DET
crl-15738	51	8	small	small	ADJ
crl-15738	51	9	number	number	NOUN
crl-15738	51	10	of	of	ADP
crl-15738	51	11	carefully	carefully	ADV
crl-15738	51	12	targeted	target	VERB
crl-15738	51	13	questions	question	NOUN
crl-15738	51	14	is	be	AUX
crl-15738	51	15	far	far	ADV
crl-15738	51	16	less	less	ADV
crl-15738	51	17	susceptible	susceptible	ADJ
crl-15738	51	18	to	to	ADP
crl-15738	51	19	such	such	ADJ
crl-15738	51	20	pitfalls.19	pitfalls.19	NOUN
crl-15738	51	21	on	on	ADP
crl-15738	51	22	the	the	DET
crl-15738	51	23	twenty	twenty	NUM
crl-15738	51	24	-	-	PUNCT
crl-15738	51	25	one	one	NUM
crl-15738	51	26	days	day	NOUN
crl-15738	51	27	that	that	SCONJ
crl-15738	51	28	surveys	survey	NOUN
crl-15738	51	29	were	be	AUX
crl-15738	51	30	distributed	distribute	VERB
crl-15738	51	31	,	,	PUNCT
crl-15738	51	32	every	every	DET
crl-15738	51	33	fi	fi	NOUN
crl-15738	51	34	h	h	PROPN
crl-15738	51	35	undergraduate	undergraduate	NOUN
crl-15738	51	36	student	student	NOUN
crl-15738	51	37	was	be	AUX
crl-15738	51	38	invited	invite	VERB
crl-15738	51	39	to	to	PART
crl-15738	51	40	participate	participate	VERB
crl-15738	51	41	in	in	ADP
crl-15738	51	42	an	an	DET
crl-15738	51	43	interview	interview	NOUN
crl-15738	51	44	.	.	PUNCT
crl-15738	52	1	those	those	PRON
crl-15738	52	2	who	who	PRON
crl-15738	52	3	agreed	agree	VERB
crl-15738	52	4	were	be	AUX
crl-15738	52	5	given	give	VERB
crl-15738	52	6	a	a	DET
crl-15738	52	7	consent	consent	NOUN
crl-15738	52	8	form	form	NOUN
crl-15738	52	9	and	and	CCONJ
crl-15738	52	10	a	a	DET
crl-15738	52	11	scheduling	scheduling	NOUN
crl-15738	52	12	card	card	NOUN
crl-15738	52	13	to	to	PART
crl-15738	52	14	be	be	AUX
crl-15738	52	15	completed	complete	VERB
crl-15738	52	16	and	and	CCONJ
crl-15738	52	17	dropped	drop	VERB
crl-15738	52	18	in	in	ADP
crl-15738	52	19	the	the	DET
crl-15738	52	20	survey	survey	NOUN
crl-15738	52	21	collection	collection	NOUN
crl-15738	52	22	box	box	NOUN
crl-15738	52	23	.	.	PUNCT
crl-15738	53	1	all	all	DET
crl-15738	53	2	participants	participant	NOUN
crl-15738	53	3	in	in	ADP
crl-15738	53	4	the	the	DET
crl-15738	53	5	interviews	interview	NOUN
crl-15738	53	6	were	be	AUX
crl-15738	53	7	given	give	VERB
crl-15738	53	8	a	a	DET
crl-15738	53	9	$	$	SYM
crl-15738	53	10	15.00	15.00	NUM
crl-15738	53	11	incentive	incentive	NOUN
crl-15738	53	12	in	in	ADP
crl-15738	53	13	the	the	DET
crl-15738	53	14	form	form	NOUN
crl-15738	53	15	of	of	ADP
crl-15738	53	16	a	a	DET
crl-15738	53	17	value	value	NOUN
crl-15738	53	18	card	card	NOUN
crl-15738	53	19	that	that	PRON
crl-15738	53	20	could	could	AUX
crl-15738	53	21	be	be	AUX
crl-15738	53	22	used	use	VERB
crl-15738	53	23	to	to	PART
crl-15738	53	24	purchase	purchase	VERB
crl-15738	53	25	photocopies	photocopy	NOUN
crl-15738	53	26	at	at	ADP
crl-15738	53	27	various	various	ADJ
crl-15738	53	28	campus	campus	NOUN
crl-15738	53	29	locations	location	NOUN
crl-15738	53	30	or	or	CCONJ
crl-15738	53	31	libraries	library	NOUN
crl-15738	53	32	,	,	PUNCT
crl-15738	53	33	or	or	CCONJ
crl-15738	53	34	snacks	snack	NOUN
crl-15738	53	35	and	and	CCONJ
crl-15738	53	36	supplies	supply	NOUN
crl-15738	53	37	at	at	ADP
crl-15738	53	38	a	a	DET
crl-15738	53	39	store	store	NOUN
crl-15738	53	40	in	in	ADP
crl-15738	53	41	the	the	DET
crl-15738	53	42	student	student	NOUN
crl-15738	53	43	union	union	NOUN
crl-15738	53	44	.	.	PUNCT
crl-15738	54	1	interviews	interview	NOUN
crl-15738	54	2	were	be	AUX
crl-15738	54	3	conducted	conduct	VERB
crl-15738	54	4	by	by	ADP
crl-15738	54	5	phone	phone	NOUN
crl-15738	54	6	or	or	CCONJ
crl-15738	54	7	in	in	ADP
crl-15738	54	8	person	person	NOUN
crl-15738	54	9	as	as	ADV
crl-15738	54	10	close	close	ADJ
crl-15738	54	11	as	as	ADP
crl-15738	54	12	possible	possible	ADJ
crl-15738	54	13	to	to	ADP
crl-15738	54	14	the	the	DET
crl-15738	54	15	date	date	NOUN
crl-15738	54	16	of	of	ADP
crl-15738	54	17	the	the	DET
crl-15738	54	18	reference	reference	NOUN
crl-15738	54	19	interaction	interaction	NOUN
crl-15738	54	20	.	.	PUNCT
crl-15738	55	1	interviews	interview	NOUN
crl-15738	55	2	were	be	AUX
crl-15738	55	3	taped	tape	VERB
crl-15738	55	4	with	with	ADP
crl-15738	55	5	permission	permission	NOUN
crl-15738	55	6	,	,	PUNCT
crl-15738	55	7	or	or	CCONJ
crl-15738	55	8	notes	note	NOUN
crl-15738	55	9	were	be	AUX
crl-15738	55	10	made	make	VERB
crl-15738	55	11	by	by	ADP
crl-15738	55	12	the	the	DET
crl-15738	55	13	interviewer	interviewer	NOUN
crl-15738	55	14	and/or	and/or	CCONJ
crl-15738	55	15	observer	observer	PROPN
crl-15738	55	16	.	.	PUNCT
crl-15738	56	1	the	the	DET
crl-15738	56	2	authors	author	NOUN
crl-15738	56	3	hired	hire	VERB
crl-15738	56	4	and	and	CCONJ
crl-15738	56	5	trained	train	VERB
crl-15738	56	6	nonlibrary	nonlibrary	ADV
crl-15738	56	7	-	-	PUNCT
crl-15738	56	8	affiliated	affiliate	VERB
crl-15738	56	9	undergraduate	undergraduate	NOUN
crl-15738	56	10	students	student	NOUN
crl-15738	56	11	to	to	PART
crl-15738	56	12	handle	handle	VERB
crl-15738	56	13	scheduling	scheduling	NOUN
crl-15738	56	14	,	,	PUNCT
crl-15738	56	15	interviewing	interview	VERB
crl-15738	56	16	,	,	PUNCT
crl-15738	56	17	and	and	CCONJ
crl-15738	56	18	transcribing	transcribe	VERB
crl-15738	56	19	.	.	PUNCT
crl-15738	57	1	in	in	ADP
crl-15738	57	2	order	order	NOUN
crl-15738	57	3	to	to	PART
crl-15738	57	4	focus	focus	VERB
crl-15738	57	5	recruitment	recruitment	NOUN
crl-15738	57	6	on	on	ADP
crl-15738	57	7	students	student	NOUN
crl-15738	57	8	enrolled	enrol	VERB
crl-15738	57	9	in	in	ADP
crl-15738	57	10	social	social	ADJ
crl-15738	57	11	science	science	NOUN
crl-15738	57	12	research	research	NOUN
crl-15738	57	13	methods	method	NOUN
crl-15738	57	14	classes	class	NOUN
crl-15738	57	15	,	,	PUNCT
crl-15738	57	16	the	the	DET
crl-15738	57	17	authors	author	NOUN
crl-15738	57	18	asked	ask	VERB
crl-15738	57	19	professors	professor	NOUN
crl-15738	57	20	teaching	teach	VERB
crl-15738	57	21	research	research	NOUN
crl-15738	57	22	methods	method	NOUN
crl-15738	57	23	classes	class	NOUN
crl-15738	57	24	in	in	ADP
crl-15738	57	25	anthropology	anthropology	NOUN
crl-15738	57	26	,	,	PUNCT
crl-15738	57	27	psychology	psychology	NOUN
crl-15738	57	28	,	,	PUNCT
crl-15738	57	29	and	and	CCONJ
crl-15738	57	30	sociology	sociology	NOUN
crl-15738	57	31	to	to	PART
crl-15738	57	32	forward	forward	ADV
crl-15738	57	33	the	the	DET
crl-15738	57	34	position	position	NOUN
crl-15738	57	35	announcement	announcement	NOUN
crl-15738	57	36	to	to	ADP
crl-15738	57	37	their	their	PRON
crl-15738	57	38	students	student	NOUN
crl-15738	57	39	.	.	PUNCT
crl-15738	58	1	in	in	ADP
crl-15738	58	2	addition	addition	NOUN
crl-15738	58	3	,	,	PUNCT
crl-15738	58	4	the	the	DET
crl-15738	58	5	opening	opening	NOUN
crl-15738	58	6	was	be	AUX
crl-15738	58	7	posted	post	VERB
crl-15738	58	8	on	on	ADP
crl-15738	58	9	the	the	DET
crl-15738	58	10	mailing	mailing	NOUN
crl-15738	58	11	list	list	NOUN
crl-15738	58	12	of	of	ADP
crl-15738	58	13	the	the	DET
crl-15738	58	14	uiuc	uiuc	ADJ
crl-15738	58	15	chapter	chapter	NOUN
crl-15738	58	16	of	of	ADP
crl-15738	58	17	the	the	DET
crl-15738	58	18	psi	psi	PROPN
crl-15738	58	19	chi	chi	PROPN
crl-15738	58	20	psychology	psychology	PROPN
crl-15738	58	21	honor	honor	NOUN
crl-15738	58	22	society	society	NOUN
crl-15738	58	23	.	.	PUNCT
crl-15738	59	1	this	this	DET
crl-15738	59	2	targeted	targeted	ADJ
crl-15738	59	3	recruitment	recruitment	NOUN
crl-15738	59	4	provided	provide	VERB
crl-15738	59	5	a	a	DET
crl-15738	59	6	large	large	ADJ
crl-15738	59	7	pool	pool	NOUN
crl-15738	59	8	of	of	ADP
crl-15738	59	9	highly	highly	ADV
crl-15738	59	10	qualified	qualified	ADJ
crl-15738	59	11	candidates	candidate	NOUN
crl-15738	59	12	.	.	PUNCT
crl-15738	60	1	all	all	DET
crl-15738	60	2	students	student	NOUN
crl-15738	60	3	hired	hire	VERB
crl-15738	60	4	had	have	VERB
crl-15738	60	5	previous	previous	ADJ
crl-15738	60	6	experience	experience	NOUN
crl-15738	60	7	conducting	conducting	NOUN
crl-15738	60	8	,	,	PUNCT
crl-15738	60	9	transcribing	transcribing	NOUN
crl-15738	60	10	,	,	PUNCT
crl-15738	60	11	and/or	and/or	CCONJ
crl-15738	60	12	coding	code	VERB
crl-15738	60	13	interview	interview	NOUN
crl-15738	60	14	responses	response	NOUN
crl-15738	60	15	and	and	CCONJ
crl-15738	60	16	were	be	AUX
crl-15738	60	17	given	give	VERB
crl-15738	60	18	additional	additional	ADJ
crl-15738	60	19	training	training	NOUN
crl-15738	60	20	to	to	PART
crl-15738	60	21	ensure	ensure	VERB
crl-15738	60	22	confidentiality	confidentiality	NOUN
crl-15738	60	23	,	,	PUNCT
crl-15738	60	24	accuracy	accuracy	NOUN
crl-15738	60	25	,	,	PUNCT
crl-15738	60	26	and	and	CCONJ
crl-15738	60	27	reliability	reliability	NOUN
crl-15738	60	28	.	.	PUNCT
crl-15738	61	1	during	during	ADP
crl-15738	61	2	the	the	DET
crl-15738	61	3	first	first	ADJ
crl-15738	61	4	eight	eight	NUM
crl-15738	61	5	sample	sample	NOUN
crl-15738	61	6	days	day	NOUN
crl-15738	61	7	,	,	PUNCT
crl-15738	61	8	the	the	DET
crl-15738	61	9	response	response	NOUN
crl-15738	61	10	rate	rate	NOUN
crl-15738	61	11	was	be	AUX
crl-15738	61	12	lower	low	ADJ
crl-15738	61	13	than	than	SCONJ
crl-15738	61	14	expected	expect	VERB
crl-15738	61	15	due	due	ADJ
crl-15738	61	16	,	,	PUNCT
crl-15738	61	17	in	in	ADP
crl-15738	61	18	large	large	ADJ
crl-15738	61	19	part	part	NOUN
crl-15738	61	20	,	,	PUNCT
crl-15738	61	21	to	to	ADP
crl-15738	61	22	the	the	DET
crl-15738	61	23	difficulty	difficulty	NOUN
crl-15738	61	24	of	of	ADP
crl-15738	61	25	administering	administer	VERB
crl-15738	61	26	the	the	DET
crl-15738	61	27	survey	survey	NOUN
crl-15738	61	28	while	while	SCONJ
crl-15738	61	29	also	also	ADV
crl-15738	61	30	providing	provide	VERB
crl-15738	61	31	responsive	responsive	ADJ
crl-15738	61	32	service	service	NOUN
crl-15738	61	33	in	in	ADP
crl-15738	61	34	a	a	DET
crl-15738	61	35	very	very	ADV
crl-15738	61	36	busy	busy	ADJ
crl-15738	61	37	se	se	X
crl-15738	61	38	ing	ing	NOUN
crl-15738	61	39	.	.	PUNCT
crl-15738	62	1	teaching	teaching	NOUN
crl-15738	62	2	and	and	CCONJ
crl-15738	62	3	instruction	instruction	NOUN
crl-15738	62	4	are	be	AUX
crl-15738	62	5	the	the	DET
crl-15738	62	6	fulcrum	fulcrum	NOUN
crl-15738	62	7	of	of	ADP
crl-15738	62	8	the	the	DET
crl-15738	62	9	reference	reference	NOUN
crl-15738	62	10	philosophy	philosophy	NOUN
crl-15738	62	11	at	at	ADP
crl-15738	62	12	the	the	DET
crl-15738	62	13	essl	essl	ADJ
crl-15738	62	14	.	.	PUNCT
crl-15738	63	1	because	because	SCONJ
crl-15738	63	2	we	we	PRON
crl-15738	63	3	strive	strive	VERB
crl-15738	63	4	to	to	PART
crl-15738	63	5	show	show	VERB
crl-15738	63	6	people	people	NOUN
crl-15738	63	7	how	how	SCONJ
crl-15738	63	8	to	to	PART
crl-15738	63	9	be	be	AUX
crl-15738	63	10	independent	independent	ADJ
crl-15738	63	11	information	information	NOUN
crl-15738	63	12	seekers	seeker	NOUN
crl-15738	63	13	,	,	PUNCT
crl-15738	63	14	reference	reference	NOUN
crl-15738	63	15	interactions	interaction	NOUN
crl-15738	63	16	o	o	PROPN
crl-15738	63	17	en	en	ADP
crl-15738	63	18	involve	involve	VERB
crl-15738	63	19	showing	show	VERB
crl-15738	63	20	a	a	DET
crl-15738	63	21	student	student	NOUN
crl-15738	63	22	how	how	SCONJ
crl-15738	63	23	to	to	PART
crl-15738	63	24	use	use	VERB
crl-15738	63	25	a	a	DET
crl-15738	63	26	tool	tool	NOUN
crl-15738	63	27	or	or	CCONJ
crl-15738	63	28	suggesting	suggest	VERB
crl-15738	63	29	an	an	DET
crl-15738	63	30	approach	approach	NOUN
crl-15738	63	31	or	or	CCONJ
crl-15738	63	32	strategy	strategy	NOUN
crl-15738	63	33	,	,	PUNCT
crl-15738	63	34	then	then	ADV
crl-15738	63	35	following	follow	VERB
crl-15738	63	36	up	up	ADP
crl-15738	63	37	with	with	ADP
crl-15738	63	38	further	further	ADJ
crl-15738	63	39	suggestions	suggestion	NOUN
crl-15738	63	40	as	as	SCONJ
crl-15738	63	41	the	the	DET
crl-15738	63	42	student	student	NOUN
crl-15738	63	43	continues	continue	VERB
crl-15738	63	44	the	the	DET
crl-15738	63	45	process	process	NOUN
crl-15738	63	46	on	on	ADP
crl-15738	63	47	his	his	PRON
crl-15738	63	48	or	or	CCONJ
crl-15738	63	49	her	her	PRON
crl-15738	63	50	own	own	ADJ
crl-15738	63	51	.	.	PUNCT
crl-15738	64	1	when	when	SCONJ
crl-15738	64	2	they	they	PRON
crl-15738	64	3	had	have	AUX
crl-15738	64	4	set	set	VERB
crl-15738	64	5	a	a	DET
crl-15738	64	6	student	student	NOUN
crl-15738	64	7	going	go	VERB
crl-15738	64	8	in	in	ADP
crl-15738	64	9	a	a	DET
crl-15738	64	10	productive	productive	ADJ
crl-15738	64	11	direction	direction	NOUN
crl-15738	64	12	,	,	PUNCT
crl-15738	64	13	reference	reference	NOUN
crl-15738	64	14	staff	staff	NOUN
crl-15738	64	15	were	be	AUX
crl-15738	64	16	o	o	NOUN
crl-15738	64	17	en	en	X
crl-15738	64	18	loath	loath	NOUN
crl-15738	64	19	to	to	PART
crl-15738	64	20	interrupt	interrupt	VERB
crl-15738	64	21	in	in	ADP
crl-15738	64	22	order	order	NOUN
crl-15738	64	23	to	to	PART
crl-15738	64	24	ask	ask	VERB
crl-15738	64	25	the	the	DET
crl-15738	64	26	student	student	NOUN
crl-15738	64	27	to	to	PART
crl-15738	64	28	complete	complete	VERB
crl-15738	64	29	a	a	DET
crl-15738	64	30	survey	survey	NOUN
crl-15738	64	31	.	.	PUNCT
crl-15738	65	1	moreover	moreover	ADV
crl-15738	65	2	,	,	PUNCT
crl-15738	65	3	the	the	DET
crl-15738	65	4	reference	reference	NOUN
crl-15738	65	5	desk	desk	NOUN
crl-15738	65	6	is	be	AUX
crl-15738	65	7	a	a	DET
crl-15738	65	8	very	very	ADV
crl-15738	65	9	busy	busy	ADJ
crl-15738	65	10	service	service	NOUN
crl-15738	65	11	point	point	NOUN
crl-15738	65	12	,	,	PUNCT
crl-15738	65	13	which	which	PRON
crl-15738	65	14	can	can	AUX
crl-15738	65	15	make	make	VERB
crl-15738	65	16	it	it	PRON
crl-15738	65	17	difficult	difficult	ADJ
crl-15738	65	18	to	to	PART
crl-15738	65	19	follow	follow	VERB
crl-15738	65	20	up	up	ADP
crl-15738	65	21	on	on	ADP
crl-15738	65	22	asking	ask	VERB
crl-15738	65	23	a	a	DET
crl-15738	65	24	student	student	NOUN
crl-15738	65	25	to	to	PART
crl-15738	65	26	complete	complete	VERB
crl-15738	65	27	the	the	DET
crl-15738	65	28	survey	survey	NOUN
crl-15738	65	29	,	,	PUNCT
crl-15738	65	30	especially	especially	ADV
crl-15738	65	31	during	during	ADP
crl-15738	65	32	peak	peak	NOUN
crl-15738	65	33	times	time	NOUN
crl-15738	65	34	when	when	SCONJ
crl-15738	65	35	a	a	DET
crl-15738	65	36	single	single	ADJ
crl-15738	65	37	staff	staff	NOUN
crl-15738	65	38	member	member	NOUN
crl-15738	65	39	might	might	AUX
crl-15738	65	40	be	be	AUX
crl-15738	65	41	working	work	VERB
crl-15738	65	42	with	with	ADP
crl-15738	65	43	a	a	DET
crl-15738	65	44	number	number	NOUN
crl-15738	65	45	of	of	ADP
crl-15738	65	46	different	different	ADJ
crl-15738	65	47	people	people	NOUN
crl-15738	65	48	simultaneously	simultaneously	ADV
crl-15738	65	49	.	.	PUNCT
crl-15738	66	1	in	in	ADP
crl-15738	66	2	addition	addition	NOUN
crl-15738	66	3	,	,	PUNCT
crl-15738	66	4	some	some	DET
crl-15738	66	5	staff	staff	NOUN
crl-15738	66	6	members	member	NOUN
crl-15738	66	7	were	be	AUX
crl-15738	66	8	reluctant	reluctant	ADJ
crl-15738	66	9	to	to	PART
crl-15738	66	10	approach	approach	VERB
crl-15738	66	11	an	an	DET
crl-15738	66	12	individual	individual	NOUN
crl-15738	66	13	they	they	PRON
crl-15738	66	14	had	have	AUX
crl-15738	66	15	just	just	ADV
crl-15738	66	16	helped	help	VERB
crl-15738	66	17	and	and	CCONJ
crl-15738	66	18	ask	ask	VERB
crl-15738	66	19	for	for	ADP
crl-15738	66	20	something	something	PRON
crl-15738	66	21	in	in	ADP
crl-15738	66	22	return	return	NOUN
crl-15738	66	23	,	,	PUNCT
crl-15738	66	24	http	http	NOUN
crl-15738	66	25	:	:	PUNCT
crl-15738	66	26	pitfalls.19	pitfalls.19	NOUN
crl-15738	66	27	www.library.uiuc.edu/edx/referencesur	www.library.uiuc.edu/edx/referencesur	PROPN
crl-15738	66	28	328	328	NUM
crl-15738	66	29	college	college	PROPN
crl-15738	66	30	&	&	CCONJ
crl-15738	66	31	research	research	PROPN
crl-15738	66	32	libraries	library	NOUN
crl-15738	66	33	july	july	PROPN
crl-15738	66	34	2005	2005	NUM
crl-15738	66	35	as	as	SCONJ
crl-15738	66	36	they	they	PRON
crl-15738	66	37	perceived	perceive	VERB
crl-15738	66	38	it	it	PRON
crl-15738	66	39	.	.	PUNCT
crl-15738	67	1	a	a	PRON
crl-15738	67	2	er	er	INTJ
crl-15738	67	3	discussing	discuss	VERB
crl-15738	67	4	these	these	DET
crl-15738	67	5	challenges	challenge	NOUN
crl-15738	67	6	with	with	ADP
crl-15738	67	7	the	the	DET
crl-15738	67	8	rest	rest	NOUN
crl-15738	67	9	of	of	ADP
crl-15738	67	10	the	the	DET
crl-15738	67	11	reference	reference	NOUN
crl-15738	67	12	staff	staff	NOUN
crl-15738	67	13	,	,	PUNCT
crl-15738	67	14	the	the	DET
crl-15738	67	15	authors	author	NOUN
crl-15738	67	16	decided	decide	VERB
crl-15738	67	17	to	to	PART
crl-15738	67	18	schedule	schedule	VERB
crl-15738	67	19	the	the	DET
crl-15738	67	20	students	student	NOUN
crl-15738	67	21	who	who	PRON
crl-15738	67	22	had	have	AUX
crl-15738	67	23	been	be	AUX
crl-15738	67	24	hired	hire	VERB
crl-15738	67	25	for	for	ADP
crl-15738	67	26	data	data	NOUN
crl-15738	67	27	entry	entry	NOUN
crl-15738	67	28	and	and	CCONJ
crl-15738	67	29	interviewing	interview	VERB
crl-15738	67	30	to	to	PART
crl-15738	67	31	serve	serve	VERB
crl-15738	67	32	as	as	ADP
crl-15738	67	33	survey	survey	NOUN
crl-15738	67	34	administrators	administrator	NOUN
crl-15738	67	35	.	.	PUNCT
crl-15738	68	1	the	the	DET
crl-15738	68	2	student	student	NOUN
crl-15738	68	3	survey	survey	NOUN
crl-15738	68	4	administrators	administrator	NOUN
crl-15738	68	5	stood	stand	VERB
crl-15738	68	6	or	or	CCONJ
crl-15738	68	7	sat	sit	VERB
crl-15738	68	8	by	by	ADP
crl-15738	68	9	the	the	DET
crl-15738	68	10	reference	reference	NOUN
crl-15738	68	11	desk	desk	NOUN
crl-15738	68	12	and	and	CCONJ
crl-15738	68	13	watched	watch	VERB
crl-15738	68	14	for	for	ADP
crl-15738	68	15	the	the	DET
crl-15738	68	16	least	least	ADJ
crl-15738	68	17	intrusive	intrusive	ADJ
crl-15738	68	18	moment	moment	NOUN
crl-15738	68	19	to	to	PART
crl-15738	68	20	approach	approach	VERB
crl-15738	68	21	people	people	NOUN
crl-15738	68	22	after	after	ADP
crl-15738	68	23	the	the	DET
crl-15738	68	24	reference	reference	NOUN
crl-15738	68	25	transaction	transaction	NOUN
crl-15738	68	26	.	.	PUNCT
crl-15738	69	1	they	they	PRON
crl-15738	69	2	could	could	AUX
crl-15738	69	3	wait	wait	VERB
crl-15738	69	4	until	until	SCONJ
crl-15738	69	5	students	student	NOUN
crl-15738	69	6	had	have	AUX
crl-15738	69	7	finished	finish	VERB
crl-15738	69	8	their	their	PRON
crl-15738	69	9	search	search	NOUN
crl-15738	69	10	but	but	CCONJ
crl-15738	69	11	catch	catch	VERB
crl-15738	69	12	them	they	PRON
crl-15738	69	13	before	before	SCONJ
crl-15738	69	14	they	they	PRON
crl-15738	69	15	le	le	VERB
crl-15738	69	16	the	the	DET
crl-15738	69	17	library	library	NOUN
crl-15738	69	18	.	.	PUNCT
crl-15738	70	1	not	not	PART
crl-15738	70	2	surprisingly	surprisingly	ADV
crl-15738	70	3	,	,	PUNCT
crl-15738	70	4	the	the	DET
crl-15738	70	5	rate	rate	NOUN
crl-15738	70	6	of	of	ADP
crl-15738	70	7	response	response	NOUN
crl-15738	70	8	improved	improve	VERB
crl-15738	70	9	when	when	SCONJ
crl-15738	70	10	the	the	DET
crl-15738	70	11	undergraduate	undergraduate	ADJ
crl-15738	70	12	students	student	NOUN
crl-15738	70	13	began	begin	VERB
crl-15738	70	14	administering	administer	VERB
crl-15738	70	15	the	the	DET
crl-15738	70	16	survey	survey	NOUN
crl-15738	70	17	.	.	PUNCT
crl-15738	71	1	the	the	DET
crl-15738	71	2	number	number	NOUN
crl-15738	71	3	of	of	ADP
crl-15738	71	4	respondents	respondent	NOUN
crl-15738	71	5	rose	rise	VERB
crl-15738	71	6	from	from	ADP
crl-15738	71	7	an	an	DET
crl-15738	71	8	average	average	NOUN
crl-15738	71	9	of	of	ADP
crl-15738	71	10	1.25	1.25	NUM
crl-15738	71	11	per	per	ADP
crl-15738	71	12	sample	sample	NOUN
crl-15738	71	13	day	day	NOUN
crl-15738	71	14	to	to	ADP
crl-15738	71	15	over	over	ADP
crl-15738	71	16	4.5	4.5	NUM
crl-15738	71	17	per	per	ADP
crl-15738	71	18	sample	sample	NOUN
crl-15738	71	19	day.20	day.20	PROPN
crl-15738	71	20	the	the	DET
crl-15738	71	21	assessment	assessment	NOUN
crl-15738	71	22	was	be	AUX
crl-15738	71	23	designed	design	VERB
crl-15738	71	24	to	to	PART
crl-15738	71	25	address	address	VERB
crl-15738	71	26	the	the	DET
crl-15738	71	27	following	follow	VERB
crl-15738	71	28	three	three	NUM
crl-15738	71	29	basic	basic	ADJ
crl-15738	71	30	questions	question	NOUN
crl-15738	71	31	:	:	PUNCT
crl-15738	71	32	1	1	X
crl-15738	71	33	.	.	X
crl-15738	71	34	do	do	AUX
crl-15738	71	35	undergraduate	undergraduate	ADJ
crl-15738	71	36	students	student	NOUN
crl-15738	71	37	perceive	perceive	VERB
crl-15738	71	38	the	the	DET
crl-15738	71	39	reference	reference	NOUN
crl-15738	71	40	staff	staff	NOUN
crl-15738	71	41	as	as	ADP
crl-15738	71	42	being	be	AUX
crl-15738	71	43	friendly	friendly	ADJ
crl-15738	71	44	and	and	CCONJ
crl-15738	71	45	approachable	approachable	ADJ
crl-15738	71	46	?	?	PUNCT
crl-15738	72	1	2	2	X
crl-15738	72	2	.	.	X
crl-15738	72	3	do	do	AUX
crl-15738	72	4	they	they	PRON
crl-15738	72	5	learn	learn	VERB
crl-15738	72	6	something	something	PRON
crl-15738	72	7	during	during	ADP
crl-15738	72	8	the	the	DET
crl-15738	72	9	course	course	NOUN
crl-15738	72	10	of	of	ADP
crl-15738	72	11	the	the	DET
crl-15738	72	12	reference	reference	NOUN
crl-15738	72	13	interaction	interaction	NOUN
crl-15738	72	14	?	?	PUNCT
crl-15738	73	1	3	3	X
crl-15738	73	2	.	.	PUNCT
crl-15738	73	3	do	do	AUX
crl-15738	73	4	they	they	PRON
crl-15738	73	5	feel	feel	VERB
crl-15738	73	6	more	more	ADV
crl-15738	73	7	confident	confident	ADJ
crl-15738	73	8	about	about	ADP
crl-15738	73	9	their	their	PRON
crl-15738	73	10	ability	ability	NOUN
crl-15738	73	11	to	to	PART
crl-15738	73	12	independently	independently	ADV
crl-15738	73	13	find	find	VERB
crl-15738	73	14	the	the	DET
crl-15738	73	15	information	information	NOUN
crl-15738	73	16	they	they	PRON
crl-15738	73	17	are	be	AUX
crl-15738	73	18	seeking	seek	VERB
crl-15738	73	19	following	follow	VERB
crl-15738	73	20	the	the	DET
crl-15738	73	21	reference	reference	NOUN
crl-15738	73	22	interaction	interaction	NOUN
crl-15738	73	23	?	?	PUNCT
crl-15738	74	1	various	various	ADJ
crl-15738	74	2	dimensions	dimension	NOUN
crl-15738	74	3	of	of	ADP
crl-15738	74	4	these	these	DET
crl-15738	74	5	three	three	NUM
crl-15738	74	6	outcomes	outcome	NOUN
crl-15738	74	7	were	be	AUX
crl-15738	74	8	measured	measure	VERB
crl-15738	74	9	using	use	VERB
crl-15738	74	10	a	a	DET
crl-15738	74	11	combination	combination	NOUN
crl-15738	74	12	of	of	ADP
crl-15738	74	13	survey	survey	NOUN
crl-15738	74	14	questions	question	NOUN
crl-15738	74	15	(	(	PUNCT
crl-15738	74	16	both	both	DET
crl-15738	74	17	open	open	ADJ
crl-15738	74	18	-	-	PUNCT
crl-15738	74	19	ended	ended	ADJ
crl-15738	74	20	and	and	CCONJ
crl-15738	74	21	likert	likert	NOUN
crl-15738	74	22	scale	scale	NOUN
crl-15738	74	23	)	)	PUNCT
crl-15738	74	24	and	and	CCONJ
crl-15738	74	25	follow	follow	VERB
crl-15738	74	26	-	-	PUNCT
crl-15738	74	27	up	up	ADP
crl-15738	74	28	interviews	interview	NOUN
crl-15738	74	29	.	.	PUNCT
crl-15738	75	1	an	an	DET
crl-15738	75	2	iterative	iterative	ADJ
crl-15738	75	3	content	content	NOUN
crl-15738	75	4	analysis	analysis	NOUN
crl-15738	75	5	technique	technique	NOUN
crl-15738	75	6	was	be	AUX
crl-15738	75	7	used	use	VERB
crl-15738	75	8	to	to	PART
crl-15738	75	9	analyze	analyze	VERB
crl-15738	75	10	the	the	DET
crl-15738	75	11	five	five	NUM
crl-15738	75	12	-	-	PUNCT
crl-15738	75	13	interview	interview	NOUN
crl-15738	75	14	transcripts.21	transcripts.21	NOUN
crl-15738	75	15	sas	sas	PROPN
crl-15738	75	16	system	system	NOUN
crl-15738	75	17	for	for	ADP
crl-15738	75	18	windows	windows	PROPN
crl-15738	75	19	v8	v8	PROPN
crl-15738	75	20	was	be	AUX
crl-15738	75	21	used	use	VERB
crl-15738	75	22	to	to	PART
crl-15738	75	23	analyze	analyze	VERB
crl-15738	75	24	the	the	DET
crl-15738	75	25	survey	survey	NOUN
crl-15738	75	26	data	datum	NOUN
crl-15738	75	27	.	.	PUNCT
crl-15738	76	1	in	in	ADP
crl-15738	76	2	addition	addition	NOUN
crl-15738	76	3	to	to	ADP
crl-15738	76	4	basic	basic	ADJ
crl-15738	76	5	descriptive	descriptive	ADJ
crl-15738	76	6	statistics	statistic	NOUN
crl-15738	76	7	,	,	PUNCT
crl-15738	76	8	the	the	DET
crl-15738	76	9	strength	strength	NOUN
crl-15738	76	10	of	of	ADP
crl-15738	76	11	the	the	DET
crl-15738	76	12	relationship	relationship	NOUN
crl-15738	76	13	between	between	ADP
crl-15738	76	14	the	the	DET
crl-15738	76	15	variables	variable	NOUN
crl-15738	76	16	associated	associate	VERB
crl-15738	76	17	with	with	ADP
crl-15738	76	18	the	the	DET
crl-15738	76	19	likert	likert	NOUN
crl-15738	76	20	scale	scale	NOUN
crl-15738	76	21	survey	survey	NOUN
crl-15738	76	22	questions	question	NOUN
crl-15738	76	23	was	be	AUX
crl-15738	76	24	examined	examine	VERB
crl-15738	76	25	using	use	VERB
crl-15738	76	26	the	the	DET
crl-15738	76	27	pearson	pearson	NOUN
crl-15738	76	28	correlation	correlation	NOUN
crl-15738	76	29	coefficient	coefficient	NOUN
crl-15738	76	30	.	.	PUNCT
crl-15738	77	1	the	the	DET
crl-15738	77	2	authors	author	NOUN
crl-15738	77	3	also	also	ADV
crl-15738	77	4	explored	explore	VERB
crl-15738	77	5	the	the	DET
crl-15738	77	6	explanatory	explanatory	ADJ
crl-15738	77	7	power	power	NOUN
crl-15738	77	8	of	of	ADP
crl-15738	77	9	a	a	DET
crl-15738	77	10	multivariable	multivariable	ADJ
crl-15738	77	11	model	model	NOUN
crl-15738	77	12	of	of	ADP
crl-15738	77	13	the	the	DET
crl-15738	77	14	factors	factor	NOUN
crl-15738	77	15	predicting	predict	VERB
crl-15738	77	16	undergraduate	undergraduate	ADJ
crl-15738	77	17	student	student	NOUN
crl-15738	77	18	confidence	confidence	NOUN
crl-15738	77	19	following	follow	VERB
crl-15738	77	20	the	the	DET
crl-15738	77	21	reference	reference	NOUN
crl-15738	77	22	transaction	transaction	NOUN
crl-15738	77	23	using	use	VERB
crl-15738	77	24	a	a	DET
crl-15738	77	25	multiple	multiple	ADJ
crl-15738	77	26	regression	regression	NOUN
crl-15738	77	27	model	model	NOUN
crl-15738	77	28	.	.	PUNCT
crl-15738	78	1	for	for	ADP
crl-15738	78	2	all	all	DET
crl-15738	78	3	statistical	statistical	ADJ
crl-15738	78	4	tests	test	NOUN
crl-15738	78	5	,	,	PUNCT
crl-15738	78	6	p	p	NOUN
crl-15738	78	7	-	-	PUNCT
crl-15738	78	8	values	value	NOUN
crl-15738	78	9	less	less	ADJ
crl-15738	78	10	than	than	ADP
crl-15738	78	11	0.05	0.05	NUM
crl-15738	78	12	were	be	AUX
crl-15738	78	13	considered	consider	VERB
crl-15738	78	14	significant	significant	ADJ
crl-15738	78	15	.	.	PUNCT
crl-15738	79	1	results	result	NOUN
crl-15738	79	2	and	and	CCONJ
crl-15738	79	3	discussion	discussion	NOUN
crl-15738	79	4	survey	survey	NOUN
crl-15738	79	5	sixty	sixty	NUM
crl-15738	79	6	-	-	PUNCT
crl-15738	79	7	nine	nine	NUM
crl-15738	79	8	undergraduates	undergraduate	NOUN
crl-15738	79	9	responded	respond	VERB
crl-15738	79	10	to	to	ADP
crl-15738	79	11	the	the	DET
crl-15738	79	12	survey	survey	NOUN
crl-15738	79	13	(	(	PUNCT
crl-15738	79	14	49	49	NUM
crl-15738	79	15	print	print	NOUN
crl-15738	79	16	and	and	CCONJ
crl-15738	79	17	20	20	NUM
crl-15738	79	18	online	online	NOUN
crl-15738	79	19	)	)	PUNCT
crl-15738	79	20	.	.	PUNCT
crl-15738	80	1	the	the	DET
crl-15738	80	2	preference	preference	NOUN
crl-15738	80	3	for	for	ADP
crl-15738	80	4	print	print	NOUN
crl-15738	80	5	surveys	survey	NOUN
crl-15738	80	6	was	be	AUX
crl-15738	80	7	unexpected	unexpected	ADJ
crl-15738	80	8	but	but	CCONJ
crl-15738	80	9	may	may	AUX
crl-15738	80	10	be	be	AUX
crl-15738	80	11	explained	explain	VERB
crl-15738	80	12	by	by	ADP
crl-15738	80	13	the	the	DET
crl-15738	80	14	fact	fact	NOUN
crl-15738	80	15	that	that	SCONJ
crl-15738	80	16	the	the	DET
crl-15738	80	17	respondents	respondent	NOUN
crl-15738	80	18	could	could	AUX
crl-15738	80	19	clearly	clearly	ADV
crl-15738	80	20	see	see	VERB
crl-15738	80	21	that	that	SCONJ
crl-15738	80	22	the	the	DET
crl-15738	80	23	survey	survey	NOUN
crl-15738	80	24	was	be	AUX
crl-15738	80	25	quite	quite	ADV
crl-15738	80	26	brief	brief	ADJ
crl-15738	80	27	with	with	ADP
crl-15738	80	28	the	the	DET
crl-15738	80	29	print	print	NOUN
crl-15738	80	30	version	version	NOUN
crl-15738	80	31	.	.	PUNCT
crl-15738	81	1	on	on	ADP
crl-15738	81	2	one	one	NUM
crl-15738	81	3	occasion	occasion	NOUN
crl-15738	81	4	,	,	PUNCT
crl-15738	81	5	in	in	ADP
crl-15738	81	6	fact	fact	NOUN
crl-15738	81	7	,	,	PUNCT
crl-15738	81	8	a	a	DET
crl-15738	81	9	student	student	NOUN
crl-15738	81	10	who	who	PRON
crl-15738	81	11	had	have	AUX
crl-15738	81	12	declined	decline	VERB
crl-15738	81	13	to	to	PART
crl-15738	81	14	complete	complete	VERB
crl-15738	81	15	the	the	DET
crl-15738	81	16	survey	survey	NOUN
crl-15738	81	17	online	online	ADV
crl-15738	81	18	changed	change	VERB
crl-15738	81	19	her	her	PRON
crl-15738	81	20	mind	mind	NOUN
crl-15738	81	21	when	when	SCONJ
crl-15738	81	22	shown	show	VERB
crl-15738	81	23	the	the	DET
crl-15738	81	24	print	print	NOUN
crl-15738	81	25	version	version	NOUN
crl-15738	81	26	,	,	PUNCT
crl-15738	81	27	commenting	comment	VERB
crl-15738	81	28	,	,	PUNCT
crl-15738	81	29	“	"	PUNCT
crl-15738	81	30	well	well	INTJ
crl-15738	81	31	,	,	PUNCT
crl-15738	81	32	if	if	SCONJ
crl-15738	81	33	that	that	PRON
crl-15738	81	34	’s	’s	ADV
crl-15738	81	35	all	all	PRON
crl-15738	81	36	there	there	PRON
crl-15738	81	37	is	be	VERB
crl-15738	81	38	to	to	ADP
crl-15738	81	39	it	it	PRON
crl-15738	81	40	,	,	PUNCT
crl-15738	81	41	i	i	PRON
crl-15738	81	42	can	can	AUX
crl-15738	81	43	do	do	VERB
crl-15738	81	44	it	it	PRON
crl-15738	81	45	.	.	PUNCT
crl-15738	81	46	”	"	PUNCT
crl-15738	82	1	profile	profile	NOUN
crl-15738	82	2	of	of	ADP
crl-15738	82	3	the	the	DET
crl-15738	82	4	undergraduate	undergraduate	ADJ
crl-15738	82	5	user	user	NOUN
crl-15738	82	6	the	the	DET
crl-15738	82	7	majority	majority	NOUN
crl-15738	82	8	of	of	ADP
crl-15738	82	9	the	the	DET
crl-15738	82	10	undergraduates	undergraduate	NOUN
crl-15738	82	11	responding	respond	VERB
crl-15738	82	12	to	to	ADP
crl-15738	82	13	the	the	DET
crl-15738	82	14	survey	survey	NOUN
crl-15738	82	15	(	(	PUNCT
crl-15738	82	16	62.3	62.3	NUM
crl-15738	82	17	%	%	NOUN
crl-15738	82	18	,	,	PUNCT
crl-15738	82	19	n	n	CCONJ
crl-15738	82	20	=	=	PROPN
crl-15738	82	21	43	43	NUM
crl-15738	82	22	)	)	PUNCT
crl-15738	82	23	majored	major	VERB
crl-15738	82	24	in	in	ADP
crl-15738	82	25	a	a	DET
crl-15738	82	26	social	social	ADJ
crl-15738	82	27	science	science	NOUN
crl-15738	82	28	discipline	discipline	NOUN
crl-15738	82	29	that	that	PRON
crl-15738	82	30	fell	fall	VERB
crl-15738	82	31	within	within	ADP
crl-15738	82	32	the	the	DET
crl-15738	82	33	officially	officially	ADV
crl-15738	82	34	designated	designate	VERB
crl-15738	82	35	purview	purview	NOUN
crl-15738	82	36	of	of	ADP
crl-15738	82	37	the	the	DET
crl-15738	82	38	essl	essl	ADJ
crl-15738	82	39	(	(	PUNCT
crl-15738	82	40	figure	figure	NOUN
crl-15738	82	41	1	1	NUM
crl-15738	82	42	)	)	PUNCT
crl-15738	82	43	,	,	PUNCT
crl-15738	82	44	and	and	CCONJ
crl-15738	82	45	most	most	ADJ
crl-15738	82	46	came	come	VERB
crl-15738	82	47	from	from	ADP
crl-15738	82	48	the	the	DET
crl-15738	82	49	largest	large	ADJ
crl-15738	82	50	departments	department	NOUN
crl-15738	82	51	served	serve	VERB
crl-15738	82	52	:	:	PUNCT
crl-15738	82	53	education	education	NOUN
crl-15738	82	54	(	(	PUNCT
crl-15738	82	55	29.0	29.0	NUM
crl-15738	82	56	%	%	NOUN
crl-15738	82	57	,	,	PUNCT
crl-15738	82	58	n	n	CCONJ
crl-15738	82	59	=	=	X
crl-15738	82	60	20	20	NUM
crl-15738	82	61	)	)	PUNCT
crl-15738	82	62	and	and	CCONJ
crl-15738	82	63	psychology	psychology	NOUN
crl-15738	82	64	(	(	PUNCT
crl-15738	82	65	21.7	21.7	NUM
crl-15738	82	66	%	%	NOUN
crl-15738	82	67	,	,	PUNCT
crl-15738	82	68	n	n	CCONJ
crl-15738	82	69	=	=	X
crl-15738	82	70	15	15	NUM
crl-15738	82	71	)	)	PUNCT
crl-15738	82	72	.	.	PUNCT
crl-15738	83	1	another	another	DET
crl-15738	83	2	34.8	34.8	NUM
crl-15738	83	3	percent	percent	NOUN
crl-15738	83	4	(	(	PUNCT
crl-15738	83	5	n	n	ADP
crl-15738	83	6	=	=	X
crl-15738	83	7	24	24	NUM
crl-15738	83	8	)	)	PUNCT
crl-15738	83	9	of	of	ADP
crl-15738	83	10	students	student	NOUN
crl-15738	83	11	came	come	VERB
crl-15738	83	12	from	from	ADP
crl-15738	83	13	a	a	DET
crl-15738	83	14	wide	wide	ADJ
crl-15738	83	15	variety	variety	NOUN
crl-15738	83	16	of	of	ADP
crl-15738	83	17	majors	major	NOUN
crl-15738	83	18	,	,	PUNCT
crl-15738	83	19	including	include	VERB
crl-15738	83	20	afro	afro	PROPN
crl-15738	83	21	-	-	PUNCT
crl-15738	83	22	american	american	ADJ
crl-15738	83	23	studies	study	NOUN
crl-15738	83	24	,	,	PUNCT
crl-15738	83	25	biology	biology	NOUN
crl-15738	83	26	,	,	PUNCT
crl-15738	83	27	figure	figure	VERB
crl-15738	83	28	1	1	NUM
crl-15738	83	29	major	major	ADJ
crl-15738	83	30	disciplines	discipline	NOUN
crl-15738	83	31	of	of	ADP
crl-15738	83	32	undergraduate	undergraduate	ADJ
crl-15738	83	33	survey	survey	NOUN
crl-15738	83	34	respondents	respondent	NOUN
crl-15738	83	35	psychology	psychology	NOUN
crl-15738	83	36	other	other	ADJ
crl-15738	83	37	/	/	SYM
crl-15738	83	38	undeclared	undeclared	ADJ
crl-15738	83	39	education	education	NOUN
crl-15738	83	40	anthropology	anthropology	NOUN
crl-15738	83	41	speech	speech	NOUN
crl-15738	83	42	comm	comm	NOUN
crl-15738	83	43	political	political	ADJ
crl-15738	83	44	science	science	NOUN
crl-15738	83	45	http	http	NOUN
crl-15738	83	46	:	:	PUNCT
crl-15738	83	47	transcripts.21	transcripts.21	VERB
crl-15738	83	48	the	the	DET
crl-15738	83	49	impact	impact	NOUN
crl-15738	83	50	of	of	ADP
crl-15738	83	51	reference	reference	NOUN
crl-15738	83	52	services	service	NOUN
crl-15738	83	53	provided	provide	VERB
crl-15738	83	54	to	to	AUX
crl-15738	83	55	undergraduate	undergraduate	VERB
crl-15738	83	56	students	student	NOUN
crl-15738	83	57	329	329	NUM
crl-15738	83	58	figure	figure	NOUN
crl-15738	83	59	2	2	NUM
crl-15738	83	60	year	year	NOUN
crl-15738	83	61	in	in	ADP
crl-15738	83	62	school	school	NOUN
crl-15738	83	63	of	of	ADP
crl-15738	83	64	survey	survey	NOUN
crl-15738	83	65	respondents	respondent	NOUN
crl-15738	83	66	0	0	NUM
crl-15738	83	67	5	5	NUM
crl-15738	83	68	10	10	NUM
crl-15738	83	69	15	15	NUM
crl-15738	83	70	20	20	NUM
crl-15738	83	71	25	25	NUM
crl-15738	83	72	30	30	NUM
crl-15738	83	73	35	35	NUM
crl-15738	83	74	p	p	NOUN
crl-15738	83	75	er	er	INTJ
crl-15738	83	76	ce	ce	PROPN
crl-15738	83	77	n	n	PROPN
crl-15738	83	78	t	t	PROPN
crl-15738	83	79	freshman	freshman	NOUN
crl-15738	83	80	sophomore	sophomore	NOUN
crl-15738	83	81	junior	junior	ADJ
crl-15738	83	82	senior	senior	ADJ
crl-15738	83	83	business	business	NOUN
crl-15738	83	84	administration	administration	NOUN
crl-15738	83	85	,	,	PUNCT
crl-15738	83	86	engineering	engineering	NOUN
crl-15738	83	87	,	,	PUNCT
crl-15738	83	88	and	and	CCONJ
crl-15738	83	89	premed	preme	VERB
crl-15738	83	90	.	.	PUNCT
crl-15738	84	1	the	the	DET
crl-15738	84	2	remaining	remain	VERB
crl-15738	84	3	2.9	2.9	NUM
crl-15738	84	4	percent	percent	NOUN
crl-15738	84	5	(	(	PUNCT
crl-15738	84	6	n	n	ADP
crl-15738	84	7	=	=	X
crl-15738	84	8	2	2	NUM
crl-15738	84	9	)	)	PUNCT
crl-15738	84	10	were	be	AUX
crl-15738	84	11	undeclared	undeclared	ADJ
crl-15738	84	12	.	.	PUNCT
crl-15738	85	1	this	this	PRON
crl-15738	85	2	confirms	confirm	VERB
crl-15738	85	3	the	the	DET
crl-15738	85	4	authors	author	NOUN
crl-15738	85	5	’	’	PART
crl-15738	85	6	long	long	ADV
crl-15738	85	7	-	-	PUNCT
crl-15738	85	8	standing	stand	VERB
crl-15738	85	9	assumption	assumption	NOUN
crl-15738	85	10	that	that	SCONJ
crl-15738	85	11	although	although	SCONJ
crl-15738	85	12	most	most	ADJ
crl-15738	85	13	of	of	ADP
crl-15738	85	14	the	the	DET
crl-15738	85	15	undergraduates	undergraduate	NOUN
crl-15738	85	16	using	use	VERB
crl-15738	85	17	the	the	DET
crl-15738	85	18	essl	essl	ADJ
crl-15738	85	19	major	major	NOUN
crl-15738	85	20	in	in	ADP
crl-15738	85	21	education	education	NOUN
crl-15738	85	22	or	or	CCONJ
crl-15738	85	23	one	one	NUM
crl-15738	85	24	of	of	ADP
crl-15738	85	25	the	the	DET
crl-15738	85	26	social	social	ADJ
crl-15738	85	27	science	science	NOUN
crl-15738	85	28	disciplines	discipline	NOUN
crl-15738	85	29	,	,	PUNCT
crl-15738	85	30	the	the	DET
crl-15738	85	31	library	library	NOUN
crl-15738	85	32	also	also	ADV
crl-15738	85	33	serves	serve	VERB
crl-15738	85	34	a	a	DET
crl-15738	85	35	significant	significant	ADJ
crl-15738	85	36	number	number	NOUN
crl-15738	85	37	of	of	ADP
crl-15738	85	38	students	student	NOUN
crl-15738	85	39	from	from	ADP
crl-15738	85	40	across	across	ADP
crl-15738	85	41	campus	campus	NOUN
crl-15738	85	42	.	.	PUNCT
crl-15738	86	1	the	the	DET
crl-15738	86	2	majority	majority	NOUN
crl-15738	86	3	of	of	ADP
crl-15738	86	4	respondents	respondent	NOUN
crl-15738	86	5	were	be	AUX
crl-15738	86	6	juniors	junior	NOUN
crl-15738	86	7	(	(	PUNCT
crl-15738	86	8	34.8	34.8	NUM
crl-15738	86	9	%	%	NOUN
crl-15738	86	10	,	,	PUNCT
crl-15738	86	11	n	n	CCONJ
crl-15738	86	12	=	=	NOUN
crl-15738	86	13	24	24	NUM
crl-15738	86	14	)	)	PUNCT
crl-15738	86	15	and	and	CCONJ
crl-15738	86	16	seniors	senior	NOUN
crl-15738	86	17	(	(	PUNCT
crl-15738	86	18	33.3	33.3	NUM
crl-15738	86	19	%	%	NOUN
crl-15738	86	20	,	,	PUNCT
crl-15738	86	21	n	n	CCONJ
crl-15738	86	22	=	=	X
crl-15738	86	23	23	23	NUM
crl-15738	86	24	)	)	PUNCT
crl-15738	86	25	,	,	PUNCT
crl-15738	86	26	as	as	SCONJ
crl-15738	86	27	shown	show	VERB
crl-15738	86	28	in	in	ADP
crl-15738	86	29	figure	figure	NOUN
crl-15738	86	30	2	2	NUM
crl-15738	86	31	.	.	PROPN
crl-15738	86	32	in	in	ADP
crl-15738	86	33	contrast	contrast	NOUN
crl-15738	86	34	,	,	PUNCT
crl-15738	86	35	freshmen	freshman	NOUN
crl-15738	86	36	(	(	PUNCT
crl-15738	86	37	24.6	24.6	NUM
crl-15738	86	38	%	%	NOUN
crl-15738	86	39	,	,	PUNCT
crl-15738	86	40	n	n	CCONJ
crl-15738	86	41	=	=	PROPN
crl-15738	86	42	17	17	NUM
crl-15738	86	43	)	)	PUNCT
crl-15738	86	44	and	and	CCONJ
crl-15738	86	45	sophomores	sophomore	NOUN
crl-15738	86	46	(	(	PUNCT
crl-15738	86	47	7.2	7.2	NUM
crl-15738	86	48	%	%	NOUN
crl-15738	86	49	,	,	PUNCT
crl-15738	86	50	n	n	CCONJ
crl-15738	86	51	=	=	NOUN
crl-15738	86	52	5	5	NUM
crl-15738	86	53	)	)	PUNCT
crl-15738	86	54	are	be	AUX
crl-15738	86	55	probably	probably	ADV
crl-15738	86	56	more	more	ADV
crl-15738	86	57	likely	likely	ADJ
crl-15738	86	58	to	to	PART
crl-15738	86	59	use	use	VERB
crl-15738	86	60	the	the	DET
crl-15738	86	61	undergraduate	undergraduate	ADJ
crl-15738	86	62	library	library	NOUN
crl-15738	86	63	as	as	ADP
crl-15738	86	64	their	their	PRON
crl-15738	86	65	primary	primary	ADJ
crl-15738	86	66	library	library	NOUN
crl-15738	86	67	.	.	PUNCT
crl-15738	87	1	the	the	DET
crl-15738	87	2	fairly	fairly	ADV
crl-15738	87	3	large	large	ADJ
crl-15738	87	4	contingent	contingent	NOUN
crl-15738	87	5	of	of	ADP
crl-15738	87	6	freshmen	freshman	NOUN
crl-15738	87	7	and	and	CCONJ
crl-15738	87	8	non	non	ADJ
crl-15738	87	9	–	–	PUNCT
crl-15738	87	10	social	social	ADJ
crl-15738	87	11	scientists	scientist	NOUN
crl-15738	87	12	might	might	AUX
crl-15738	87	13	be	be	AUX
crl-15738	87	14	partially	partially	ADV
crl-15738	87	15	explained	explain	VERB
crl-15738	87	16	by	by	ADP
crl-15738	87	17	the	the	DET
crl-15738	87	18	university	university	PROPN
crl-15738	87	19	’s	’s	PART
crl-15738	87	20	rhetoric	rhetoric	NOUN
crl-15738	87	21	requirement	requirement	NOUN
crl-15738	87	22	,	,	PUNCT
crl-15738	87	23	frequently	frequently	ADV
crl-15738	87	24	completed	complete	VERB
crl-15738	87	25	during	during	ADP
crl-15738	87	26	the	the	DET
crl-15738	87	27	freshman	freshman	NOUN
crl-15738	87	28	year	year	NOUN
crl-15738	87	29	,	,	PUNCT
crl-15738	87	30	for	for	ADP
crl-15738	87	31	which	which	PRON
crl-15738	87	32	many	many	ADJ
crl-15738	87	33	students	student	NOUN
crl-15738	87	34	seem	seem	VERB
crl-15738	87	35	to	to	PART
crl-15738	87	36	choose	choose	VERB
crl-15738	87	37	to	to	PART
crl-15738	87	38	write	write	VERB
crl-15738	87	39	on	on	ADP
crl-15738	87	40	topics	topic	NOUN
crl-15738	87	41	related	relate	VERB
crl-15738	87	42	to	to	ADP
crl-15738	87	43	social	social	ADJ
crl-15738	87	44	issues	issue	NOUN
crl-15738	87	45	.	.	PUNCT
crl-15738	88	1	most	most	ADJ
crl-15738	88	2	of	of	ADP
crl-15738	88	3	the	the	DET
crl-15738	88	4	respondents	respondent	NOUN
crl-15738	88	5	were	be	AUX
crl-15738	88	6	regular	regular	ADJ
crl-15738	88	7	users	user	NOUN
crl-15738	88	8	of	of	ADP
crl-15738	88	9	the	the	DET
crl-15738	88	10	e	e	PROPN
crl-15738	88	11	s	s	PROPN
crl-15738	88	12	s	s	NOUN
crl-15738	88	13	l	l	NOUN
crl-15738	88	14	,	,	PUNCT
crl-15738	88	15	w	w	PROPN
crl-15738	88	16	i	i	PROPN
crl-15738	88	17	t	t	PROPN
crl-15738	88	18	h	h	X
crl-15738	88	19	a	a	DET
crl-15738	88	20	l	l	NOUN
crl-15738	88	21	m	m	NOUN
crl-15738	88	22	o	o	NOUN
crl-15738	88	23	s	s	NOUN
crl-15738	88	24	t	t	NOUN
crl-15738	88	25	h	h	NOUN
crl-15738	88	26	a	a	DET
crl-15738	88	27	l	l	X
crl-15738	88	28	f	f	PROPN
crl-15738	88	29	(	(	PUNCT
crl-15738	88	30	46.4	46.4	NUM
crl-15738	88	31	%	%	NOUN
crl-15738	88	32	,	,	PUNCT
crl-15738	88	33	n	n	CCONJ
crl-15738	88	34	=	=	NOUN
crl-15738	88	35	32	32	NUM
crl-15738	88	36	)	)	PUNCT
crl-15738	88	37	reporting	report	VERB
crl-15738	88	38	that	that	SCONJ
crl-15738	88	39	they	they	PRON
crl-15738	88	40	had	have	AUX
crl-15738	88	41	visited	visit	VERB
crl-15738	88	42	the	the	DET
crl-15738	88	43	library	library	NOUN
crl-15738	88	44	on	on	ADP
crl-15738	88	45	a	a	DET
crl-15738	88	46	weekly	weekly	ADJ
crl-15738	88	47	basis	basis	NOUN
crl-15738	88	48	during	during	ADP
crl-15738	88	49	the	the	DET
crl-15738	88	50	semester	semester	NOUN
crl-15738	88	51	of	of	ADP
crl-15738	88	52	the	the	DET
crl-15738	88	53	study	study	NOUN
crl-15738	88	54	.	.	PUNCT
crl-15738	89	1	(	(	PUNCT
crl-15738	89	2	see	see	VERB
crl-15738	89	3	figure	figure	NOUN
crl-15738	89	4	3	3	NUM
crl-15738	89	5	.	.	PUNCT
crl-15738	89	6	)	)	PUNCT
crl-15738	90	1	another	another	DET
crl-15738	90	2	14.4	14.4	NUM
crl-15738	90	3	percent	percent	NOUN
crl-15738	90	4	(	(	PUNCT
crl-15738	90	5	n	n	ADP
crl-15738	90	6	=	=	X
crl-15738	90	7	10	10	NUM
crl-15738	90	8	)	)	PUNCT
crl-15738	90	9	)	)	PUNCT
crl-15738	90	10	reported	report	VERB
crl-15738	90	11	that	that	SCONJ
crl-15738	90	12	they	they	PRON
crl-15738	90	13	visited	visit	VERB
crl-15738	90	14	several	several	ADJ
crl-15738	90	15	days	day	NOUN
crl-15738	90	16	per	per	ADP
crl-15738	90	17	week	week	NOUN
crl-15738	90	18	or	or	CCONJ
crl-15738	90	19	daily	daily	ADJ
crl-15738	90	20	.	.	PUNCT
crl-15738	91	1	however	however	ADV
crl-15738	91	2	,	,	PUNCT
crl-15738	91	3	17.4	17.4	NUM
crl-15738	91	4	percent	percent	NOUN
crl-15738	91	5	(	(	PUNCT
crl-15738	91	6	n	n	CCONJ
crl-15738	91	7	=	=	X
crl-15738	91	8	12	12	NUM
crl-15738	91	9	)	)	PUNCT
crl-15738	91	10	reported	report	VERB
crl-15738	91	11	that	that	SCONJ
crl-15738	91	12	the	the	DET
crl-15738	91	13	reference	reference	NOUN
crl-15738	91	14	transaction	transaction	NOUN
crl-15738	91	15	took	take	VERB
crl-15738	91	16	place	place	NOUN
crl-15738	91	17	during	during	ADP
crl-15738	91	18	their	their	PRON
crl-15738	91	19	first	first	ADJ
crl-15738	91	20	visit	visit	NOUN
crl-15738	91	21	to	to	ADP
crl-15738	91	22	this	this	DET
crl-15738	91	23	library	library	NOUN
crl-15738	91	24	.	.	PUNCT
crl-15738	92	1	the	the	DET
crl-15738	92	2	responses	response	NOUN
crl-15738	92	3	to	to	ADP
crl-15738	92	4	the	the	DET
crl-15738	92	5	question	question	NOUN
crl-15738	92	6	“	"	PUNCT
crl-15738	92	7	why	why	SCONJ
crl-15738	92	8	did	do	AUX
crl-15738	92	9	you	you	PRON
crl-15738	92	10	come	come	VERB
crl-15738	92	11	to	to	ADP
crl-15738	92	12	the	the	DET
crl-15738	92	13	education	education	NOUN
crl-15738	92	14	and	and	CCONJ
crl-15738	92	15	social	social	ADJ
crl-15738	92	16	science	science	NOUN
crl-15738	92	17	library	library	NOUN
crl-15738	92	18	today	today	NOUN
crl-15738	92	19	?	?	PUNCT
crl-15738	92	20	”	"	PUNCT
crl-15738	92	21	are	be	AUX
crl-15738	92	22	listed	list	VERB
crl-15738	92	23	in	in	ADP
crl-15738	92	24	table	table	NOUN
crl-15738	92	25	1	1	NUM
crl-15738	92	26	.	.	X
crl-15738	93	1	respondents	respondent	NOUN
crl-15738	93	2	could	could	AUX
crl-15738	93	3	select	select	VERB
crl-15738	93	4	more	more	ADJ
crl-15738	93	5	than	than	ADP
crl-15738	93	6	one	one	NUM
crl-15738	93	7	option	option	NOUN
crl-15738	93	8	.	.	PUNCT
crl-15738	94	1	most	most	ADJ
crl-15738	94	2	people	people	NOUN
crl-15738	94	3	indicated	indicate	VERB
crl-15738	94	4	that	that	SCONJ
crl-15738	94	5	they	they	PRON
crl-15738	94	6	had	have	AUX
crl-15738	94	7	come	come	VERB
crl-15738	94	8	to	to	PART
crl-15738	94	9	look	look	VERB
crl-15738	94	10	for	for	ADP
crl-15738	94	11	an	an	DET
crl-15738	94	12	article	article	NOUN
crl-15738	94	13	(	(	PUNCT
crl-15738	94	14	50.7	50.7	NUM
crl-15738	94	15	%	%	NOUN
crl-15738	94	16	,	,	PUNCT
crl-15738	94	17	n	n	CCONJ
crl-15738	94	18	=	=	NOUN
crl-15738	94	19	35	35	NUM
crl-15738	94	20	)	)	PUNCT
crl-15738	94	21	and/or	and/or	CCONJ
crl-15738	94	22	a	a	DET
crl-15738	94	23	book	book	NOUN
crl-15738	94	24	(	(	PUNCT
crl-15738	94	25	47.8	47.8	NUM
crl-15738	94	26	%	%	NOUN
crl-15738	94	27	,	,	PUNCT
crl-15738	94	28	n	n	CCONJ
crl-15738	94	29	=	=	X
crl-15738	94	30	33	33	NUM
crl-15738	94	31	)	)	PUNCT
crl-15738	94	32	.	.	PUNCT
crl-15738	95	1	“	"	PUNCT
crl-15738	95	2	browsing	browse	VERB
crl-15738	95	3	journals	journal	NOUN
crl-15738	95	4	”	"	PUNCT
crl-15738	95	5	(	(	PUNCT
crl-15738	95	6	29.0	29.0	NUM
crl-15738	95	7	%	%	NOUN
crl-15738	95	8	,	,	PUNCT
crl-15738	95	9	n	n	CCONJ
crl-15738	95	10	=	=	NOUN
crl-15738	95	11	20	20	NUM
crl-15738	95	12	)	)	PUNCT
crl-15738	95	13	was	be	AUX
crl-15738	95	14	the	the	DET
crl-15738	95	15	third	third	ADJ
crl-15738	95	16	most	most	ADV
crl-15738	95	17	frequent	frequent	ADJ
crl-15738	95	18	response	response	NOUN
crl-15738	95	19	.	.	PUNCT
crl-15738	96	1	the	the	DET
crl-15738	96	2	two	two	NUM
crl-15738	96	3	people	people	NOUN
crl-15738	96	4	(	(	PUNCT
crl-15738	96	5	2.9	2.9	NUM
crl-15738	96	6	%	%	NOUN
crl-15738	96	7	)	)	PUNCT
crl-15738	96	8	answering	answer	VERB
crl-15738	96	9	“	"	PUNCT
crl-15738	96	10	other	other	ADJ
crl-15738	96	11	”	"	PUNCT
crl-15738	96	12	indicated	indicate	VERB
crl-15738	96	13	that	that	SCONJ
crl-15738	96	14	they	they	PRON
crl-15738	96	15	were	be	AUX
crl-15738	96	16	there	there	ADV
crl-15738	96	17	to	to	PART
crl-15738	96	18	return	return	VERB
crl-15738	96	19	or	or	CCONJ
crl-15738	96	20	renew	renew	VERB
crl-15738	96	21	a	a	DET
crl-15738	96	22	book	book	NOUN
crl-15738	96	23	.	.	PUNCT
crl-15738	97	1	similarly	similarly	ADV
crl-15738	97	2	,	,	PUNCT
crl-15738	97	3	the	the	DET
crl-15738	97	4	top	top	ADJ
crl-15738	97	5	responses	response	NOUN
crl-15738	97	6	to	to	ADP
crl-15738	97	7	“	"	PUNCT
crl-15738	97	8	why	why	SCONJ
crl-15738	97	9	did	do	AUX
crl-15738	97	10	you	you	PRON
crl-15738	97	11	ask	ask	VERB
crl-15738	97	12	the	the	DET
crl-15738	97	13	person	person	NOUN
crl-15738	97	14	at	at	ADP
crl-15738	97	15	the	the	DET
crl-15738	97	16	reference	reference	NOUN
crl-15738	97	17	desk	desk	NOUN
crl-15738	97	18	for	for	ADP
crl-15738	97	19	assistance	assistance	NOUN
crl-15738	97	20	?	?	PUNCT
crl-15738	97	21	”	"	PUNCT
crl-15738	97	22	were	be	AUX
crl-15738	97	23	“	"	PUNCT
crl-15738	97	24	help	help	VERB
crl-15738	97	25	finding	find	VERB
crl-15738	97	26	articles	article	NOUN
crl-15738	97	27	”	"	PUNCT
crl-15738	97	28	(	(	PUNCT
crl-15738	97	29	44.9	44.9	NUM
crl-15738	97	30	%	%	NOUN
crl-15738	97	31	,	,	PUNCT
crl-15738	97	32	n	n	CCONJ
crl-15738	97	33	=	=	X
crl-15738	97	34	31	31	NUM
crl-15738	97	35	)	)	PUNCT
crl-15738	97	36	or	or	CCONJ
crl-15738	97	37	“	"	PUNCT
crl-15738	97	38	help	help	VERB
crl-15738	97	39	figure	figure	VERB
crl-15738	97	40	3	3	NUM
crl-15738	97	41	frequency	frequency	NOUN
crl-15738	97	42	of	of	ADP
crl-15738	97	43	visits	visit	NOUN
crl-15738	97	44	during	during	ADP
crl-15738	97	45	the	the	DET
crl-15738	97	46	semester	semester	NOUN
crl-15738	97	47	of	of	ADP
crl-15738	97	48	the	the	DET
crl-15738	97	49	study	study	NOUN
crl-15738	97	50	0	0	NUM
crl-15738	97	51	10	10	NUM
crl-15738	97	52	20	20	NUM
crl-15738	97	53	30	30	NUM
crl-15738	97	54	40	40	NUM
crl-15738	97	55	first	first	ADJ
crl-15738	97	56	visit	visit	NOUN
crl-15738	97	57	occasionally	occasionally	ADV
crl-15738	97	58	weekly	weekly	ADJ
crl-15738	97	59	several	several	ADJ
crl-15738	97	60	days	day	NOUN
crl-15738	97	61	per	per	ADP
crl-15738	97	62	week	week	NOUN
crl-15738	97	63	everyday	everyday	ADJ
crl-15738	97	64	percent	percent	NOUN
crl-15738	97	65	50	50	NUM
crl-15738	97	66	330	330	NUM
crl-15738	97	67	college	college	NOUN
crl-15738	97	68	&	&	CCONJ
crl-15738	97	69	research	research	PROPN
crl-15738	97	70	libraries	library	NOUN
crl-15738	97	71	july	july	PROPN
crl-15738	97	72	2005	2005	NUM
crl-15738	97	73	finding	find	VERB
crl-15738	97	74	books	book	NOUN
crl-15738	97	75	”	"	PUNCT
crl-15738	97	76	(	(	PUNCT
crl-15738	97	77	39.1	39.1	NUM
crl-15738	97	78	%	%	NOUN
crl-15738	97	79	,	,	PUNCT
crl-15738	97	80	n	n	CCONJ
crl-15738	97	81	=	=	X
crl-15738	97	82	27	27	NUM
crl-15738	97	83	)	)	PUNCT
crl-15738	97	84	and	and	CCONJ
crl-15738	97	85	“	"	PUNCT
crl-15738	97	86	help	help	VERB
crl-15738	97	87	using	use	VERB
crl-15738	97	88	databases	database	NOUN
crl-15738	97	89	or	or	CCONJ
crl-15738	97	90	e	e	NOUN
crl-15738	97	91	-	-	NOUN
crl-15738	97	92	journals	journal	NOUN
crl-15738	97	93	”	"	PUNCT
crl-15738	97	94	(	(	PUNCT
crl-15738	97	95	20.3	20.3	NUM
crl-15738	97	96	%	%	NOUN
crl-15738	97	97	,	,	PUNCT
crl-15738	97	98	n	n	CCONJ
crl-15738	97	99	=	=	X
crl-15738	97	100	14	14	NUM
crl-15738	97	101	)	)	PUNCT
crl-15738	97	102	.	.	PUNCT
crl-15738	98	1	(	(	PUNCT
crl-15738	98	2	see	see	VERB
crl-15738	98	3	table	table	NOUN
crl-15738	98	4	2	2	NUM
crl-15738	98	5	.	.	PUNCT
crl-15738	98	6	)	)	PUNCT
crl-15738	99	1	three	three	NUM
crl-15738	99	2	of	of	ADP
crl-15738	99	3	the	the	DET
crl-15738	99	4	six	six	NUM
crl-15738	99	5	people	people	NOUN
crl-15738	99	6	answering	answer	VERB
crl-15738	99	7	“	"	PUNCT
crl-15738	99	8	other	other	ADJ
crl-15738	99	9	”	"	PUNCT
crl-15738	99	10	(	(	PUNCT
crl-15738	99	11	8.7	8.7	NUM
crl-15738	99	12	%	%	NOUN
crl-15738	99	13	,	,	PUNCT
crl-15738	99	14	n	n	CCONJ
crl-15738	99	15	=	=	NOUN
crl-15738	99	16	6	6	NUM
crl-15738	99	17	)	)	PUNCT
crl-15738	99	18	indicated	indicate	VERB
crl-15738	99	19	that	that	SCONJ
crl-15738	99	20	they	they	PRON
crl-15738	99	21	wanted	want	VERB
crl-15738	99	22	help	help	VERB
crl-15738	99	23	renewing	renew	VERB
crl-15738	99	24	or	or	CCONJ
crl-15738	99	25	requesting	request	VERB
crl-15738	99	26	books	book	NOUN
crl-15738	99	27	in	in	ADP
crl-15738	99	28	the	the	DET
crl-15738	99	29	online	online	ADJ
crl-15738	99	30	catalog	catalog	NOUN
crl-15738	99	31	.	.	PUNCT
crl-15738	100	1	other	other	ADJ
crl-15738	100	2	respondents	respondent	NOUN
crl-15738	100	3	indicated	indicate	VERB
crl-15738	100	4	that	that	SCONJ
crl-15738	100	5	they	they	PRON
crl-15738	100	6	wanted	want	VERB
crl-15738	100	7	to	to	PART
crl-15738	100	8	“	"	PUNCT
crl-15738	100	9	know	know	VERB
crl-15738	100	10	how	how	SCONJ
crl-15738	100	11	to	to	PART
crl-15738	100	12	tell	tell	VERB
crl-15738	100	13	the	the	DET
crl-15738	100	14	difference	difference	NOUN
crl-15738	100	15	between	between	ADP
crl-15738	100	16	a	a	DET
crl-15738	100	17	magazine	magazine	NOUN
crl-15738	100	18	and	and	CCONJ
crl-15738	100	19	a	a	DET
crl-15738	100	20	journal	journal	NOUN
crl-15738	100	21	while	while	SCONJ
crl-15738	100	22	searching	search	VERB
crl-15738	100	23	online	online	ADV
crl-15738	100	24	since	since	SCONJ
crl-15738	100	25	they	they	PRON
crl-15738	100	26	’re	’re	AUX
crl-15738	100	27	grouped	group	VERB
crl-15738	100	28	together	together	ADV
crl-15738	100	29	”	"	PUNCT
crl-15738	100	30	or	or	CCONJ
crl-15738	100	31	needed	need	VERB
crl-15738	100	32	“	"	PUNCT
crl-15738	100	33	help	help	VERB
crl-15738	100	34	with	with	ADP
crl-15738	100	35	specific	specific	ADJ
crl-15738	100	36	issues	issue	NOUN
crl-15738	100	37	within	within	ADP
crl-15738	100	38	research	research	NOUN
crl-15738	100	39	topic	topic	NOUN
crl-15738	100	40	.	.	PUNCT
crl-15738	100	41	”	"	PUNCT
crl-15738	101	1	undergraduate	undergraduate	ADJ
crl-15738	101	2	perceptions	perception	NOUN
crl-15738	101	3	of	of	ADP
crl-15738	101	4	reference	reference	NOUN
crl-15738	101	5	staff	staff	NOUN
crl-15738	101	6	the	the	DET
crl-15738	101	7	survey	survey	NOUN
crl-15738	101	8	included	include	VERB
crl-15738	101	9	three	three	NUM
crl-15738	101	10	separate	separate	ADJ
crl-15738	101	11	questions	question	NOUN
crl-15738	101	12	pertaining	pertain	VERB
crl-15738	101	13	to	to	PART
crl-15738	101	14	undergraduate	undergraduate	VERB
crl-15738	101	15	student	student	NOUN
crl-15738	101	16	perceptions	perception	NOUN
crl-15738	101	17	of	of	ADP
crl-15738	101	18	the	the	DET
crl-15738	101	19	friendliness	friendliness	NOUN
crl-15738	101	20	and	and	CCONJ
crl-15738	101	21	approachability	approachability	NOUN
crl-15738	101	22	of	of	ADP
crl-15738	101	23	the	the	DET
crl-15738	101	24	reference	reference	NOUN
crl-15738	101	25	staff	staff	NOUN
crl-15738	101	26	.	.	PUNCT
crl-15738	102	1	the	the	DET
crl-15738	102	2	first	first	ADJ
crl-15738	102	3	question	question	NOUN
crl-15738	102	4	asked	ask	VERB
crl-15738	102	5	,	,	PUNCT
crl-15738	102	6	“	"	PUNCT
crl-15738	102	7	on	on	ADP
crl-15738	102	8	a	a	DET
crl-15738	102	9	scale	scale	NOUN
crl-15738	102	10	of	of	ADP
crl-15738	102	11	1–6	1–6	NUM
crl-15738	102	12	,	,	PUNCT
crl-15738	102	13	how	how	SCONJ
crl-15738	102	14	approachable	approachable	ADJ
crl-15738	102	15	was	be	AUX
crl-15738	102	16	the	the	DET
crl-15738	102	17	person	person	NOUN
crl-15738	102	18	at	at	ADP
crl-15738	102	19	the	the	DET
crl-15738	102	20	reference	reference	NOUN
crl-15738	102	21	desk	desk	NOUN
crl-15738	102	22	?	?	PUNCT
crl-15738	102	23	”	"	PUNCT
crl-15738	102	24	with	with	ADP
crl-15738	102	25	6	6	NUM
crl-15738	102	26	being	be	AUX
crl-15738	102	27	“	"	PUNCT
crl-15738	102	28	extremely	extremely	ADV
crl-15738	102	29	approachable	approachable	ADJ
crl-15738	102	30	”	"	PUNCT
crl-15738	102	31	and	and	CCONJ
crl-15738	102	32	1	1	NUM
crl-15738	102	33	being	be	AUX
crl-15738	102	34	“	"	PUNCT
crl-15738	102	35	not	not	PART
crl-15738	102	36	at	at	ADV
crl-15738	102	37	all	all	ADV
crl-15738	102	38	approachable	approachable	ADJ
crl-15738	102	39	.	.	PUNCT
crl-15738	102	40	”	"	PUNCT
crl-15738	103	1	the	the	DET
crl-15738	103	2	mean	mean	NOUN
crl-15738	103	3	of	of	ADP
crl-15738	103	4	the	the	DET
crl-15738	103	5	responses	response	NOUN
crl-15738	103	6	was	be	AUX
crl-15738	103	7	5.78	5.78	NUM
crl-15738	103	8	.	.	PUNCT
crl-15738	104	1	(	(	PUNCT
crl-15738	104	2	see	see	VERB
crl-15738	104	3	figure	figure	NOUN
crl-15738	104	4	4a	4a	NOUN
crl-15738	104	5	for	for	ADP
crl-15738	104	6	the	the	DET
crl-15738	104	7	distribution	distribution	NOUN
crl-15738	104	8	.	.	PUNCT
crl-15738	104	9	)	)	PUNCT
crl-15738	105	1	the	the	DET
crl-15738	105	2	next	next	ADJ
crl-15738	105	3	question	question	NOUN
crl-15738	105	4	in	in	ADP
crl-15738	105	5	this	this	DET
crl-15738	105	6	grouping	grouping	NOUN
crl-15738	105	7	was	be	AUX
crl-15738	105	8	unambiguous	unambiguous	ADJ
crl-15738	105	9	:	:	PUNCT
crl-15738	105	10	“	"	PUNCT
crl-15738	105	11	did	do	VERB
crl-15738	105	12	the	the	DET
crl-15738	105	13	person	person	NOUN
crl-15738	105	14	at	at	ADP
crl-15738	105	15	the	the	DET
crl-15738	105	16	reference	reference	NOUN
crl-15738	105	17	desk	desk	NOUN
crl-15738	105	18	smile	smile	NOUN
crl-15738	105	19	when	when	SCONJ
crl-15738	105	20	you	you	PRON
crl-15738	105	21	first	first	ADV
crl-15738	105	22	talked	talk	VERB
crl-15738	105	23	with	with	ADP
crl-15738	105	24	him	he	PRON
crl-15738	105	25	/	/	SYM
crl-15738	105	26	her	she	PRON
crl-15738	105	27	?	?	PUNCT
crl-15738	105	28	”	"	PUNCT
crl-15738	106	1	one	one	NUM
crl-15738	106	2	person	person	NOUN
crl-15738	106	3	(	(	PUNCT
crl-15738	106	4	1.4	1.4	NUM
crl-15738	106	5	%	%	NOUN
crl-15738	106	6	)	)	PUNCT
crl-15738	106	7	indicated	indicate	VERB
crl-15738	106	8	that	that	SCONJ
crl-15738	106	9	the	the	DET
crl-15738	106	10	person	person	NOUN
crl-15738	106	11	at	at	ADP
crl-15738	106	12	the	the	DET
crl-15738	106	13	reference	reference	NOUN
crl-15738	106	14	desk	desk	NOUN
crl-15738	106	15	was	be	AUX
crl-15738	106	16	not	not	PART
crl-15738	106	17	smiling	smile	VERB
crl-15738	106	18	when	when	SCONJ
crl-15738	106	19	first	first	ADV
crl-15738	106	20	spoken	speak	VERB
crl-15738	106	21	to	to	ADP
crl-15738	106	22	.	.	PUNCT
crl-15738	107	1	another	another	DET
crl-15738	107	2	eleven	eleven	PROPN
crl-15738	107	3	(	(	PUNCT
crl-15738	107	4	15.9	15.9	NUM
crl-15738	107	5	%	%	NOUN
crl-15738	107	6	)	)	PUNCT
crl-15738	107	7	did	do	AUX
crl-15738	107	8	not	not	PART
crl-15738	107	9	notice	notice	VERB
crl-15738	107	10	one	one	NUM
crl-15738	107	11	way	way	NOUN
crl-15738	107	12	or	or	CCONJ
crl-15738	107	13	another	another	PRON
crl-15738	107	14	.	.	PUNCT
crl-15738	108	1	the	the	DET
crl-15738	108	2	remaining	remain	VERB
crl-15738	108	3	fi	fi	NOUN
crl-15738	108	4	y	y	PROPN
crl-15738	108	5	-	-	PUNCT
crl-15738	108	6	seven	seven	NUM
crl-15738	108	7	respondents	respondent	NOUN
crl-15738	108	8	(	(	PUNCT
crl-15738	108	9	82.6	82.6	NUM
crl-15738	108	10	%	%	NOUN
crl-15738	108	11	)	)	PUNCT
crl-15738	108	12	indicated	indicate	VERB
crl-15738	108	13	that	that	SCONJ
crl-15738	108	14	the	the	DET
crl-15738	108	15	person	person	NOUN
crl-15738	108	16	at	at	ADP
crl-15738	108	17	the	the	DET
crl-15738	108	18	reference	reference	NOUN
crl-15738	108	19	desk	desk	NOUN
crl-15738	108	20	smiled	smile	VERB
crl-15738	108	21	when	when	SCONJ
crl-15738	108	22	they	they	PRON
crl-15738	108	23	first	first	ADV
crl-15738	108	24	talked	talk	VERB
crl-15738	108	25	to	to	ADP
crl-15738	108	26	him	he	PRON
crl-15738	108	27	or	or	CCONJ
crl-15738	108	28	her	she	PRON
crl-15738	108	29	.	.	PUNCT
crl-15738	109	1	the	the	DET
crl-15738	109	2	final	final	ADJ
crl-15738	109	3	question	question	NOUN
crl-15738	109	4	asked	ask	VERB
crl-15738	109	5	,	,	PUNCT
crl-15738	109	6	“	"	PUNCT
crl-15738	109	7	on	on	ADP
crl-15738	109	8	a	a	DET
crl-15738	109	9	scale	scale	NOUN
crl-15738	109	10	of	of	ADP
crl-15738	109	11	1–6	1–6	NUM
crl-15738	109	12	,	,	PUNCT
crl-15738	109	13	how	how	SCONJ
crl-15738	109	14	friendly	friendly	ADJ
crl-15738	109	15	was	be	AUX
crl-15738	109	16	the	the	DET
crl-15738	109	17	person	person	NOUN
crl-15738	109	18	you	you	PRON
crl-15738	109	19	talked	talk	VERB
crl-15738	109	20	to	to	ADP
crl-15738	109	21	at	at	ADP
crl-15738	109	22	the	the	DET
crl-15738	109	23	reference	reference	NOUN
crl-15738	109	24	desk	desk	NOUN
crl-15738	109	25	?	?	PUNCT
crl-15738	109	26	”	"	PUNCT
crl-15738	110	1	the	the	DET
crl-15738	110	2	mean	mean	NOUN
crl-15738	110	3	of	of	ADP
crl-15738	110	4	the	the	DET
crl-15738	110	5	responses	response	NOUN
crl-15738	110	6	was	be	AUX
crl-15738	110	7	5.71	5.71	NUM
crl-15738	110	8	,	,	PUNCT
crl-15738	110	9	with	with	ADP
crl-15738	110	10	6	6	NUM
crl-15738	110	11	being	be	AUX
crl-15738	110	12	extremely	extremely	ADV
crl-15738	110	13	friendly	friendly	ADJ
crl-15738	110	14	and	and	CCONJ
crl-15738	110	15	1	1	NUM
crl-15738	110	16	being	be	AUX
crl-15738	110	17	“	"	PUNCT
crl-15738	110	18	not	not	PART
crl-15738	110	19	at	at	ADV
crl-15738	110	20	all	all	ADV
crl-15738	110	21	friendly	friendly	ADJ
crl-15738	110	22	.	.	PUNCT
crl-15738	110	23	”	"	PUNCT
crl-15738	111	1	(	(	PUNCT
crl-15738	111	2	see	see	VERB
crl-15738	111	3	figure	figure	NOUN
crl-15738	111	4	4b	4b	PROPN
crl-15738	111	5	.	.	PUNCT
crl-15738	111	6	)	)	PUNCT
crl-15738	112	1	perhaps	perhaps	ADV
crl-15738	112	2	instead	instead	ADV
crl-15738	112	3	of	of	ADP
crl-15738	112	4	asking	ask	VERB
crl-15738	112	5	whether	whether	SCONJ
crl-15738	112	6	the	the	DET
crl-15738	112	7	person	person	NOUN
crl-15738	112	8	at	at	ADP
crl-15738	112	9	the	the	DET
crl-15738	112	10	reference	reference	NOUN
crl-15738	112	11	desk	desk	NOUN
crl-15738	112	12	was	be	AUX
crl-15738	112	13	friendly	friendly	ADJ
crl-15738	112	14	,	,	PUNCT
crl-15738	112	15	it	it	PRON
crl-15738	112	16	would	would	AUX
crl-15738	112	17	have	have	AUX
crl-15738	112	18	been	be	AUX
crl-15738	112	19	be	be	AUX
crl-15738	112	20	er	er	INTJ
crl-15738	112	21	to	to	PART
crl-15738	112	22	ask	ask	VERB
crl-15738	112	23	whether	whether	SCONJ
crl-15738	112	24	he	he	PRON
crl-15738	112	25	or	or	CCONJ
crl-15738	112	26	she	she	PRON
crl-15738	112	27	table	table	NOUN
crl-15738	112	28	1	1	NUM
crl-15738	112	29	responses	response	NOUN
crl-15738	112	30	to	to	ADP
crl-15738	112	31	“	"	PUNCT
crl-15738	112	32	why	why	SCONJ
crl-15738	112	33	did	do	AUX
crl-15738	112	34	you	you	PRON
crl-15738	112	35	come	come	VERB
crl-15738	112	36	to	to	ADP
crl-15738	112	37	the	the	DET
crl-15738	112	38	education	education	NOUN
crl-15738	112	39	and	and	CCONJ
crl-15738	112	40	social	social	ADJ
crl-15738	112	41	science	science	NOUN
crl-15738	112	42	library	library	NOUN
crl-15738	112	43	today	today	NOUN
crl-15738	112	44	?	?	PUNCT
crl-15738	112	45	”	"	PUNCT
crl-15738	112	46	number	number	NOUN
crl-15738	112	47	of	of	ADP
crl-15738	112	48	respondents	respondent	NOUN
crl-15738	112	49	percent	percent	NOUN
crl-15738	112	50	look	look	VERB
crl-15738	112	51	for	for	ADP
crl-15738	112	52	article	article	NOUN
crl-15738	112	53	35	35	NUM
crl-15738	112	54	50.7	50.7	NUM
crl-15738	112	55	%	%	NOUN
crl-15738	112	56	look	look	NOUN
crl-15738	112	57	for	for	ADP
crl-15738	112	58	book	book	NOUN
crl-15738	112	59	33	33	NUM
crl-15738	112	60	47.8	47.8	NUM
crl-15738	112	61	%	%	NOUN
crl-15738	112	62	browse	browse	VERB
crl-15738	112	63	journals	journal	NOUN
crl-15738	112	64	20	20	NUM
crl-15738	112	65	29.0	29.0	NUM
crl-15738	112	66	%	%	NOUN
crl-15738	112	67	photocopy	photocopy	NOUN
crl-15738	112	68	13	13	NUM
crl-15738	112	69	18.8	18.8	NUM
crl-15738	112	70	%	%	NOUN
crl-15738	112	71	consult	consult	NOUN
crl-15738	112	72	library	library	NOUN
crl-15738	112	73	staff	staff	NOUN
crl-15738	112	74	11	11	NUM
crl-15738	112	75	15.9	15.9	NUM
crl-15738	112	76	%	%	NOUN
crl-15738	112	77	use	use	VERB
crl-15738	112	78	computers	computer	NOUN
crl-15738	112	79	10	10	NUM
crl-15738	112	80	14.5	14.5	NUM
crl-15738	112	81	%	%	NOUN
crl-15738	112	82	do	do	VERB
crl-15738	112	83	work	work	VERB
crl-15738	112	84	or	or	CCONJ
crl-15738	112	85	study	study	VERB
crl-15738	112	86	10	10	NUM
crl-15738	112	87	14.5	14.5	NUM
crl-15738	112	88	%	%	NOUN
crl-15738	112	89	look	look	NOUN
crl-15738	112	90	for	for	ADP
crl-15738	112	91	other	other	ADJ
crl-15738	112	92	materials	material	NOUN
crl-15738	112	93	(	(	PUNCT
crl-15738	112	94	cd	cd	PROPN
crl-15738	112	95	,	,	PUNCT
crl-15738	112	96	microfilm	microfilm	NOUN
crl-15738	112	97	,	,	PUNCT
crl-15738	112	98	etc	etc	X
crl-15738	112	99	.	.	PUNCT
crl-15738	112	100	)	)	PUNCT
crl-15738	113	1	4	4	NUM
crl-15738	113	2	5.8	5.8	NUM
crl-15738	113	3	%	%	NOUN
crl-15738	113	4	do	do	VERB
crl-15738	113	5	group	group	NOUN
crl-15738	113	6	work	work	NOUN
crl-15738	113	7	/	/	SYM
crl-15738	113	8	projects	project	VERB
crl-15738	113	9	4	4	NUM
crl-15738	113	10	5.8	5.8	NUM
crl-15738	113	11	%	%	NOUN
crl-15738	113	12	browse	browse	VERB
crl-15738	113	13	shelves	shelf	NOUN
crl-15738	113	14	for	for	ADP
crl-15738	113	15	books	book	NOUN
crl-15738	113	16	2	2	NUM
crl-15738	113	17	2.9	2.9	NUM
crl-15738	113	18	%	%	NOUN
crl-15738	113	19	other	other	ADJ
crl-15738	113	20	(	(	PUNCT
crl-15738	113	21	please	please	INTJ
crl-15738	113	22	specify	specify	VERB
crl-15738	113	23	)	)	PUNCT
crl-15738	113	24	2	2	NUM
crl-15738	113	25	2.9	2.9	NUM
crl-15738	113	26	%	%	NOUN
crl-15738	113	27	review	review	NOUN
crl-15738	113	28	newly	newly	ADV
crl-15738	113	29	arrived	arrive	VERB
crl-15738	113	30	items	item	NOUN
crl-15738	113	31	0	0	NUM
crl-15738	113	32	0.0	0.0	NUM
crl-15738	113	33	%	%	NOUN
crl-15738	113	34	note	note	NOUN
crl-15738	113	35	:	:	PUNCT
crl-15738	113	36	respondents	respondent	NOUN
crl-15738	113	37	could	could	AUX
crl-15738	113	38	choose	choose	VERB
crl-15738	113	39	more	more	ADJ
crl-15738	113	40	than	than	ADP
crl-15738	113	41	one	one	NUM
crl-15738	113	42	response	response	NOUN
crl-15738	113	43	,	,	PUNCT
crl-15738	113	44	so	so	ADV
crl-15738	113	45	total	total	ADJ
crl-15738	113	46	exceeds	exceed	VERB
crl-15738	113	47	100	100	NUM
crl-15738	113	48	percent	percent	NOUN
crl-15738	113	49	.	.	PUNCT
crl-15738	114	1	was	be	AUX
crl-15738	114	2	helpful	helpful	ADJ
crl-15738	114	3	because	because	SCONJ
crl-15738	114	4	the	the	DET
crl-15738	114	5	responses	response	NOUN
crl-15738	114	6	to	to	ADP
crl-15738	114	7	the	the	DET
crl-15738	114	8	open	open	ADV
crl-15738	114	9	-	-	PUNCT
crl-15738	114	10	ended	end	VERB
crl-15738	114	11	survey	survey	NOUN
crl-15738	114	12	questions	question	NOUN
crl-15738	114	13	suggest	suggest	VERB
crl-15738	114	14	that	that	SCONJ
crl-15738	114	15	“	"	PUNCT
crl-15738	114	16	helpful	helpful	ADJ
crl-15738	114	17	”	"	PUNCT
crl-15738	114	18	may	may	AUX
crl-15738	114	19	be	be	AUX
crl-15738	114	20	the	the	DET
crl-15738	114	21	more	more	ADJ
crl-15738	114	22	salient	salient	ADJ
crl-15738	114	23	term	term	NOUN
crl-15738	114	24	.	.	PUNCT
crl-15738	115	1	the	the	DET
crl-15738	115	2	word	word	NOUN
crl-15738	115	3	“	"	PUNCT
crl-15738	115	4	helpful	helpful	ADJ
crl-15738	115	5	”	"	PUNCT
crl-15738	115	6	or	or	CCONJ
crl-15738	115	7	“	"	PUNCT
crl-15738	115	8	help	help	NOUN
crl-15738	115	9	”	"	PUNCT
crl-15738	115	10	was	be	AUX
crl-15738	115	11	used	use	VERB
crl-15738	115	12	in	in	ADP
crl-15738	115	13	thirteen	thirteen	NUM
crl-15738	115	14	of	of	ADP
crl-15738	115	15	the	the	DET
crl-15738	115	16	sixteen	sixteen	NUM
crl-15738	115	17	open	open	ADV
crl-15738	115	18	-	-	PUNCT
crl-15738	115	19	ended	end	VERB
crl-15738	115	20	comments	comment	NOUN
crl-15738	115	21	;	;	PUNCT
crl-15738	115	22	only	only	ADV
crl-15738	115	23	four	four	NUM
crl-15738	115	24	people	people	NOUN
crl-15738	115	25	specifically	specifically	ADV
crl-15738	115	26	mentioned	mention	VERB
crl-15738	115	27	that	that	SCONJ
crl-15738	115	28	the	the	DET
crl-15738	115	29	staff	staff	NOUN
crl-15738	115	30	were	be	AUX
crl-15738	115	31	friendly	friendly	ADJ
crl-15738	115	32	.	.	PUNCT
crl-15738	116	1	confidence	confidence	NOUN
crl-15738	116	2	before	before	ADP
crl-15738	116	3	and	and	CCONJ
crl-15738	116	4	after	after	ADP
crl-15738	116	5	another	another	DET
crl-15738	116	6	series	series	NOUN
crl-15738	116	7	of	of	ADP
crl-15738	116	8	questions	question	NOUN
crl-15738	116	9	measured	measure	VERB
crl-15738	116	10	the	the	DET
crl-15738	116	11	confidence	confidence	NOUN
crl-15738	116	12	that	that	SCONJ
crl-15738	116	13	the	the	DET
crl-15738	116	14	students	student	NOUN
crl-15738	116	15	had	have	AUX
crl-15738	116	16	in	in	ADP
crl-15738	116	17	their	their	PRON
crl-15738	116	18	ability	ability	NOUN
crl-15738	116	19	to	to	PART
crl-15738	116	20	find	find	VERB
crl-15738	116	21	information	information	NOUN
crl-15738	116	22	independently	independently	ADV
crl-15738	116	23	both	both	CCONJ
crl-15738	116	24	before	before	ADP
crl-15738	116	25	and	and	CCONJ
crl-15738	116	26	a	a	DET
crl-15738	116	27	er	er	INTJ
crl-15738	116	28	the	the	DET
crl-15738	116	29	reference	reference	NOUN
crl-15738	116	30	interaction	interaction	NOUN
crl-15738	116	31	.	.	PUNCT
crl-15738	117	1	undergraduates	undergraduate	NOUN
crl-15738	117	2	felt	feel	VERB
crl-15738	117	3	much	much	ADV
crl-15738	117	4	more	more	ADV
crl-15738	117	5	confident	confident	ADJ
crl-15738	117	6	in	in	ADP
crl-15738	117	7	their	their	PRON
crl-15738	117	8	ability	ability	NOUN
crl-15738	117	9	to	to	PART
crl-15738	117	10	find	find	VERB
crl-15738	117	11	the	the	DET
crl-15738	117	12	answer	answer	NOUN
crl-15738	117	13	to	to	ADP
crl-15738	117	14	their	their	PRON
crl-15738	117	15	question	question	NOUN
crl-15738	117	16	a	a	DET
crl-15738	117	17	er	er	INTJ
crl-15738	117	18	ge	ge	PROPN
crl-15738	117	19	ing	ing	PROPN
crl-15738	117	20	help	help	NOUN
crl-15738	117	21	from	from	ADP
crl-15738	117	22	the	the	DET
crl-15738	117	23	essl	essl	ADJ
crl-15738	117	24	reference	reference	NOUN
crl-15738	117	25	staff	staff	NOUN
crl-15738	117	26	.	.	PUNCT
crl-15738	118	1	(	(	PUNCT
crl-15738	118	2	see	see	VERB
crl-15738	118	3	figure	figure	NOUN
crl-15738	118	4	5	5	NUM
crl-15738	118	5	.	.	PUNCT
crl-15738	118	6	)	)	PUNCT
crl-15738	119	1	the	the	DET
crl-15738	119	2	respondents	respondent	NOUN
crl-15738	119	3	’	’	PART
crl-15738	119	4	mean	mean	ADJ
crl-15738	119	5	confidence	confidence	NOUN
crl-15738	119	6	level	level	NOUN
crl-15738	119	7	rose	rise	VERB
crl-15738	119	8	from	from	ADP
crl-15738	119	9	3.38	3.38	NUM
crl-15738	119	10	to	to	ADP
crl-15738	119	11	5.03	5.03	NUM
crl-15738	119	12	(	(	PUNCT
crl-15738	119	13	on	on	ADP
crl-15738	119	14	a	a	DET
crl-15738	119	15	scale	scale	NOUN
crl-15738	119	16	from	from	ADP
crl-15738	119	17	1	1	NUM
crl-15738	119	18	to	to	ADP
crl-15738	119	19	6	6	NUM
crl-15738	119	20	,	,	PUNCT
crl-15738	119	21	with	with	ADP
crl-15738	119	22	6	6	NUM
crl-15738	119	23	being	be	AUX
crl-15738	119	24	“	"	PUNCT
crl-15738	119	25	extremely	extremely	ADV
crl-15738	119	26	confident	confident	ADJ
crl-15738	119	27	”	"	PUNCT
crl-15738	119	28	and	and	CCONJ
crl-15738	119	29	1	1	NUM
crl-15738	119	30	“	"	PUNCT
crl-15738	119	31	not	not	PART
crl-15738	119	32	at	at	ADV
crl-15738	119	33	all	all	ADV
crl-15738	119	34	confident	confident	ADJ
crl-15738	119	35	”	"	PUNCT
crl-15738	119	36	)	)	PUNCT
crl-15738	120	1	a	a	PRON
crl-15738	120	2	er	er	INTJ
crl-15738	120	3	they	they	PRON
crl-15738	120	4	received	receive	VERB
crl-15738	120	5	assistance	assistance	NOUN
crl-15738	120	6	.	.	PUNCT
crl-15738	121	1	a	a	DET
crl-15738	121	2	paired	pair	VERB
crl-15738	121	3	t	t	NOUN
crl-15738	121	4	-	-	PUNCT
crl-15738	121	5	test	test	NOUN
crl-15738	121	6	shows	show	VERB
crl-15738	121	7	that	that	SCONJ
crl-15738	121	8	the	the	DET
crl-15738	121	9	difference	difference	NOUN
crl-15738	121	10	between	between	ADP
crl-15738	121	11	the	the	DET
crl-15738	121	12	students	student	NOUN
crl-15738	121	13	’	’	PART
crl-15738	121	14	confidence	confidence	NOUN
crl-15738	121	15	level	level	NOUN
crl-15738	121	16	before	before	ADP
crl-15738	121	17	(	(	PUNCT
crl-15738	121	18	n	n	CCONJ
crl-15738	121	19	=	=	X
crl-15738	121	20	69	69	NUM
crl-15738	121	21	,	,	PUNCT
crl-15738	121	22	m	m	PROPN
crl-15738	121	23	=	=	X
crl-15738	121	24	1.65	1.65	NUM
crl-15738	121	25	)	)	PUNCT
crl-15738	121	26	and	and	CCONJ
crl-15738	121	27	a	a	PRON
crl-15738	121	28	er	er	INTJ
crl-15738	121	29	the	the	DET
crl-15738	121	30	reference	reference	NOUN
crl-15738	121	31	interaction	interaction	NOUN
crl-15738	121	32	is	be	AUX
crl-15738	121	33	significant	significant	ADJ
crl-15738	121	34	,	,	PUNCT
crl-15738	121	35	t(68	t(68	PROPN
crl-15738	121	36	)	)	PUNCT
crl-15738	122	1	=	=	X
crl-15738	122	2	8.26	8.26	NUM
crl-15738	122	3	,	,	PUNCT
crl-15738	122	4	p	p	NOUN
crl-15738	122	5	<	<	X
crl-15738	122	6	.0001	.0001	X
crl-15738	122	7	)	)	PUNCT
crl-15738	122	8	.	.	PUNCT
crl-15738	123	1	the	the	DET
crl-15738	123	2	impact	impact	NOUN
crl-15738	123	3	of	of	ADP
crl-15738	123	4	reference	reference	NOUN
crl-15738	123	5	services	service	NOUN
crl-15738	123	6	provided	provide	VERB
crl-15738	123	7	to	to	AUX
crl-15738	123	8	undergraduate	undergraduate	VERB
crl-15738	123	9	students	student	NOUN
crl-15738	123	10	331	331	NUM
crl-15738	123	11	table	table	NOUN
crl-15738	123	12	2	2	NUM
crl-15738	123	13	responses	response	NOUN
crl-15738	123	14	to	to	ADP
crl-15738	123	15	“	"	PUNCT
crl-15738	123	16	why	why	SCONJ
crl-15738	123	17	did	do	AUX
crl-15738	123	18	you	you	PRON
crl-15738	123	19	ask	ask	VERB
crl-15738	123	20	the	the	DET
crl-15738	123	21	person	person	NOUN
crl-15738	123	22	at	at	ADP
crl-15738	123	23	the	the	DET
crl-15738	123	24	reference	reference	NOUN
crl-15738	123	25	desk	desk	NOUN
crl-15738	123	26	for	for	ADP
crl-15738	123	27	assistance	assistance	NOUN
crl-15738	123	28	?	?	PUNCT
crl-15738	123	29	”	"	PUNCT
crl-15738	123	30	number	number	NOUN
crl-15738	123	31	of	of	ADP
crl-15738	123	32	respondents	respondent	NOUN
crl-15738	123	33	percent	percent	NOUN
crl-15738	123	34	help	help	NOUN
crl-15738	123	35	finding	find	VERB
crl-15738	123	36	articles	article	NOUN
crl-15738	123	37	31	31	NUM
crl-15738	123	38	44.9	44.9	NUM
crl-15738	123	39	%	%	NOUN
crl-15738	123	40	help	help	NOUN
crl-15738	123	41	finding	find	VERB
crl-15738	123	42	books	book	NOUN
crl-15738	123	43	27	27	NUM
crl-15738	123	44	39.1	39.1	NUM
crl-15738	123	45	%	%	NOUN
crl-15738	123	46	help	help	NOUN
crl-15738	123	47	using	use	VERB
crl-15738	123	48	databases	database	NOUN
crl-15738	123	49	or	or	CCONJ
crl-15738	123	50	e	e	NOUN
crl-15738	123	51	-	-	NOUN
crl-15738	123	52	journals	journal	NOUN
crl-15738	123	53	14	14	NUM
crl-15738	123	54	20.3	20.3	NUM
crl-15738	123	55	%	%	NOUN
crl-15738	123	56	wanted	want	VERB
crl-15738	123	57	to	to	PART
crl-15738	123	58	save	save	VERB
crl-15738	123	59	time	time	NOUN
crl-15738	123	60	12	12	NUM
crl-15738	123	61	17.4	17.4	NUM
crl-15738	123	62	%	%	NOUN
crl-15738	123	63	item	item	NOUN
crl-15738	123	64	was	be	AUX
crl-15738	123	65	n’t	not	PART
crl-15738	123	66	on	on	ADP
crl-15738	123	67	shelf	shelf	NOUN
crl-15738	123	68	11	11	NUM
crl-15738	123	69	15.9	15.9	NUM
crl-15738	123	70	%	%	NOUN
crl-15738	123	71	person	person	NOUN
crl-15738	123	72	at	at	ADP
crl-15738	123	73	desk	desk	NOUN
crl-15738	123	74	asked	ask	VERB
crl-15738	123	75	if	if	SCONJ
crl-15738	123	76	i	i	PRON
crl-15738	123	77	needed	need	VERB
crl-15738	123	78	help	help	NOUN
crl-15738	123	79	7	7	NUM
crl-15738	123	80	10.1	10.1	NUM
crl-15738	123	81	%	%	NOUN
crl-15738	123	82	other	other	ADJ
crl-15738	123	83	(	(	PUNCT
crl-15738	123	84	please	please	INTJ
crl-15738	123	85	specify	specify	VERB
crl-15738	123	86	)	)	PUNCT
crl-15738	123	87	6	6	NUM
crl-15738	123	88	8.7	8.7	NUM
crl-15738	123	89	%	%	NOUN
crl-15738	123	90	learning	learn	VERB
crl-15738	123	91	my	my	PRON
crl-15738	123	92	way	way	NOUN
crl-15738	123	93	around	around	ADV
crl-15738	123	94	5	5	NUM
crl-15738	123	95	7.2	7.2	NUM
crl-15738	123	96	%	%	NOUN
crl-15738	123	97	referred	refer	VERB
crl-15738	123	98	by	by	ADP
crl-15738	123	99	professor	professor	NOUN
crl-15738	123	100	or	or	CCONJ
crl-15738	123	101	ta	ta	ADP
crl-15738	123	102	4	4	NUM
crl-15738	123	103	5.8	5.8	NUM
crl-15738	123	104	%	%	NOUN
crl-15738	123	105	referred	refer	VERB
crl-15738	123	106	from	from	ADP
crl-15738	123	107	another	another	DET
crl-15738	123	108	library	library	NOUN
crl-15738	123	109	1	1	NUM
crl-15738	123	110	1.4	1.4	NUM
crl-15738	123	111	%	%	NOUN
crl-15738	123	112	note	note	NOUN
crl-15738	123	113	:	:	PUNCT
crl-15738	123	114	respondents	respondent	NOUN
crl-15738	123	115	could	could	AUX
crl-15738	123	116	choose	choose	VERB
crl-15738	123	117	more	more	ADJ
crl-15738	123	118	than	than	ADP
crl-15738	123	119	one	one	NUM
crl-15738	123	120	response	response	NOUN
crl-15738	123	121	,	,	PUNCT
crl-15738	123	122	so	so	ADV
crl-15738	123	123	total	total	ADJ
crl-15738	123	124	exceeds	exceed	VERB
crl-15738	123	125	100	100	NUM
crl-15738	123	126	percent	percent	NOUN
crl-15738	123	127	.	.	PUNCT
crl-15738	124	1	the	the	DET
crl-15738	124	2	open	open	ADV
crl-15738	124	3	-	-	PUNCT
crl-15738	124	4	ended	end	VERB
crl-15738	124	5	comments	comment	NOUN
crl-15738	124	6	from	from	ADP
crl-15738	124	7	survey	survey	NOUN
crl-15738	124	8	respondents	respondent	NOUN
crl-15738	124	9	also	also	ADV
crl-15738	124	10	suggest	suggest	VERB
crl-15738	124	11	that	that	SCONJ
crl-15738	124	12	reference	reference	NOUN
crl-15738	124	13	assistance	assistance	NOUN
crl-15738	124	14	helps	help	VERB
crl-15738	124	15	build	build	VERB
crl-15738	124	16	the	the	DET
crl-15738	124	17	confidence	confidence	NOUN
crl-15738	124	18	students	student	NOUN
crl-15738	124	19	need	need	VERB
crl-15738	124	20	to	to	PART
crl-15738	124	21	become	become	VERB
crl-15738	124	22	independent	independent	ADJ
crl-15738	124	23	information	information	NOUN
crl-15738	124	24	seekers	seeker	NOUN
crl-15738	124	25	.	.	PUNCT
crl-15738	125	1	as	as	SCONJ
crl-15738	125	2	one	one	NUM
crl-15738	125	3	student	student	NOUN
crl-15738	125	4	noted	note	VERB
crl-15738	125	5	,	,	PUNCT
crl-15738	125	6	“	"	PUNCT
crl-15738	125	7	they	they	PRON
crl-15738	125	8	’re	’re	VERB
crl-15738	125	9	very	very	ADV
crl-15738	125	10	patient	patient	ADJ
crl-15738	125	11	and	and	CCONJ
crl-15738	125	12	always	always	ADV
crl-15738	125	13	take	take	VERB
crl-15738	125	14	time	time	NOUN
crl-15738	125	15	to	to	PART
crl-15738	125	16	show	show	VERB
crl-15738	125	17	me	i	PRON
crl-15738	125	18	how	how	SCONJ
crl-15738	125	19	to	to	PART
crl-15738	125	20	find	find	VERB
crl-15738	125	21	what	what	PRON
crl-15738	125	22	i	i	PRON
crl-15738	125	23	’m	’m	AUX
crl-15738	125	24	looking	look	VERB
crl-15738	125	25	for	for	ADP
crl-15738	125	26	and	and	CCONJ
crl-15738	125	27	show	show	VERB
crl-15738	125	28	me	i	PRON
crl-15738	125	29	new	new	ADJ
crl-15738	125	30	things	thing	NOUN
crl-15738	125	31	to	to	PART
crl-15738	125	32	make	make	VERB
crl-15738	125	33	it	it	PRON
crl-15738	125	34	easier	easy	ADJ
crl-15738	125	35	.	.	PUNCT
crl-15738	125	36	”	"	PUNCT
crl-15738	126	1	another	another	DET
crl-15738	126	2	student	student	NOUN
crl-15738	126	3	who	who	PRON
crl-15738	126	4	came	come	VERB
crl-15738	126	5	in	in	ADP
crl-15738	126	6	with	with	ADP
crl-15738	126	7	a	a	DET
crl-15738	126	8	high	high	ADJ
crl-15738	126	9	degree	degree	NOUN
crl-15738	126	10	of	of	ADP
crl-15738	126	11	confidence	confidence	NOUN
crl-15738	126	12	nonetheless	nonetheless	ADV
crl-15738	126	13	acknowledges	acknowledge	VERB
crl-15738	126	14	the	the	DET
crl-15738	126	15	value	value	NOUN
crl-15738	126	16	of	of	ADP
crl-15738	126	17	expert	expert	NOUN
crl-15738	126	18	assistance	assistance	NOUN
crl-15738	126	19	:	:	PUNCT
crl-15738	126	20	“	"	PUNCT
crl-15738	126	21	i	i	PRON
crl-15738	126	22	can	can	AUX
crl-15738	126	23	almost	almost	ADV
crl-15738	126	24	always	always	ADV
crl-15738	126	25	find	find	VERB
crl-15738	126	26	stuff	stuff	NOUN
crl-15738	126	27	on	on	ADP
crl-15738	126	28	my	my	PRON
crl-15738	126	29	own	own	ADJ
crl-15738	126	30	;	;	PUNCT
crl-15738	126	31	however	however	ADV
crl-15738	126	32	,	,	PUNCT
crl-15738	126	33	it	it	PRON
crl-15738	126	34	’s	’s	AUX
crl-15738	126	35	always	always	ADV
crl-15738	126	36	faster	fast	ADV
crl-15738	126	37	asking	ask	VERB
crl-15738	126	38	and	and	CCONJ
crl-15738	126	39	they	they	PRON
crl-15738	126	40	help	help	AUX
crl-15738	126	41	point	point	VERB
crl-15738	126	42	other	other	ADJ
crl-15738	126	43	,	,	PUNCT
crl-15738	126	44	overlooked	overlook	VERB
crl-15738	126	45	things	thing	NOUN
crl-15738	126	46	out	out	ADP
crl-15738	126	47	.	.	PUNCT
crl-15738	126	48	”	"	PUNCT
crl-15738	127	1	awareness	awareness	NOUN
crl-15738	127	2	of	of	ADP
crl-15738	127	3	new	new	ADJ
crl-15738	127	4	resources	resource	NOUN
crl-15738	127	5	and	and	CCONJ
crl-15738	127	6	learning	learn	VERB
crl-15738	127	7	most	most	ADJ
crl-15738	127	8	of	of	ADP
crl-15738	127	9	the	the	DET
crl-15738	127	10	survey	survey	NOUN
crl-15738	127	11	respondents	respondent	NOUN
crl-15738	127	12	(	(	PUNCT
crl-15738	127	13	63.8	63.8	NUM
crl-15738	127	14	%	%	NOUN
crl-15738	127	15	,	,	PUNCT
crl-15738	127	16	n	n	CCONJ
crl-15738	127	17	=	=	PROPN
crl-15738	127	18	44	44	NUM
crl-15738	127	19	)	)	PUNCT
crl-15738	127	20	indicated	indicate	VERB
crl-15738	127	21	that	that	SCONJ
crl-15738	127	22	they	they	PRON
crl-15738	127	23	learned	learn	VERB
crl-15738	127	24	about	about	ADP
crl-15738	127	25	new	new	ADJ
crl-15738	127	26	resources	resource	NOUN
crl-15738	127	27	during	during	ADP
crl-15738	127	28	the	the	DET
crl-15738	127	29	reference	reference	NOUN
crl-15738	127	30	encounter	encounter	NOUN
crl-15738	127	31	.	.	PUNCT
crl-15738	128	1	the	the	DET
crl-15738	128	2	open	open	ADV
crl-15738	128	3	-	-	PUNCT
crl-15738	128	4	ended	end	VERB
crl-15738	128	5	responses	response	NOUN
crl-15738	128	6	to	to	ADP
crl-15738	128	7	the	the	DET
crl-15738	128	8	prompt	prompt	NOUN
crl-15738	128	9	to	to	PART
crl-15738	128	10	“	"	PUNCT
crl-15738	128	11	list	list	VERB
crl-15738	128	12	the	the	DET
crl-15738	128	13	resources	resource	NOUN
crl-15738	128	14	you	you	PRON
crl-15738	128	15	learned	learn	VERB
crl-15738	128	16	about	about	ADP
crl-15738	128	17	”	"	PUNCT
crl-15738	128	18	included	include	VERB
crl-15738	128	19	a	a	DET
crl-15738	128	20	mix	mix	NOUN
crl-15738	128	21	of	of	ADP
crl-15738	128	22	particular	particular	ADJ
crl-15738	128	23	resources	resource	NOUN
crl-15738	128	24	,	,	PUNCT
crl-15738	128	25	library	library	NOUN
crl-15738	128	26	facilities	facility	NOUN
crl-15738	128	27	and	and	CCONJ
crl-15738	128	28	services	service	NOUN
crl-15738	128	29	,	,	PUNCT
crl-15738	128	30	as	as	ADV
crl-15738	128	31	well	well	ADV
crl-15738	128	32	as	as	ADP
crl-15738	128	33	more	more	ADJ
crl-15738	128	34	general	general	ADJ
crl-15738	128	35	skills	skill	NOUN
crl-15738	128	36	and	and	CCONJ
crl-15738	128	37	approaches	approach	NOUN
crl-15738	128	38	to	to	ADP
crl-15738	128	39	information	information	NOUN
crl-15738	128	40	seeking	seeking	NOUN
crl-15738	128	41	.	.	PUNCT
crl-15738	129	1	specific	specific	ADJ
crl-15738	129	2	resources	resource	NOUN
crl-15738	129	3	mentioned	mention	VERB
crl-15738	129	4	included	include	VERB
crl-15738	129	5	education	education	NOUN
crl-15738	129	6	full	full	ADJ
crl-15738	129	7	-	-	PUNCT
crl-15738	129	8	text	text	NOUN
crl-15738	129	9	,	,	PUNCT
crl-15738	129	10	ovid	ovid	PROPN
crl-15738	129	11	and	and	CCONJ
crl-15738	129	12	infotrac	infotrac	ADJ
crl-15738	129	13	,	,	PUNCT
crl-15738	129	14	and	and	CCONJ
crl-15738	129	15	umi	umi	ADV
crl-15738	129	16	proquest	proquest	X
crl-15738	129	17	digital	digital	ADJ
crl-15738	129	18	dissertations	dissertation	NOUN
crl-15738	129	19	.	.	PUNCT
crl-15738	130	1	library	library	NOUN
crl-15738	130	2	facilities	facility	NOUN
crl-15738	130	3	and	and	CCONJ
crl-15738	130	4	services	service	NOUN
crl-15738	130	5	included	include	VERB
crl-15738	130	6	“	"	PUNCT
crl-15738	130	7	the	the	DET
crl-15738	130	8	stacks	stack	NOUN
crl-15738	130	9	upstairs	upstairs	ADV
crl-15738	130	10	,	,	PUNCT
crl-15738	130	11	”	"	PUNCT
crl-15738	130	12	“	"	PUNCT
crl-15738	130	13	remote	remote	ADJ
crl-15738	130	14	storage	storage	NOUN
crl-15738	130	15	,	,	PUNCT
crl-15738	130	16	”	"	PUNCT
crl-15738	130	17	and	and	CCONJ
crl-15738	130	18	“	"	PUNCT
crl-15738	130	19	requesting	request	VERB
crl-15738	130	20	from	from	ADP
crl-15738	130	21	other	other	ADJ
crl-15738	130	22	libraries	library	NOUN
crl-15738	130	23	.	.	PUNCT
crl-15738	130	24	”	"	PUNCT
crl-15738	131	1	in	in	ADP
crl-15738	131	2	addition	addition	NOUN
crl-15738	131	3	,	,	PUNCT
crl-15738	131	4	a	a	DET
crl-15738	131	5	number	number	NOUN
crl-15738	131	6	of	of	ADP
crl-15738	131	7	respondents	respondent	NOUN
crl-15738	131	8	indicated	indicate	VERB
crl-15738	131	9	that	that	SCONJ
crl-15738	131	10	they	they	PRON
crl-15738	131	11	learned	learn	VERB
crl-15738	131	12	new	new	ADJ
crl-15738	131	13	approaches	approach	NOUN
crl-15738	131	14	to	to	ADP
crl-15738	131	15	finding	find	VERB
crl-15738	131	16	the	the	DET
crl-15738	131	17	information	information	NOUN
crl-15738	131	18	they	they	PRON
crl-15738	131	19	sought	seek	VERB
crl-15738	131	20	.	.	PUNCT
crl-15738	132	1	responses	response	NOUN
crl-15738	132	2	in	in	ADP
crl-15738	132	3	this	this	DET
crl-15738	132	4	category	category	NOUN
crl-15738	132	5	included	include	VERB
crl-15738	132	6	:	:	PUNCT
crl-15738	132	7	“	"	PUNCT
crl-15738	132	8	how	how	SCONJ
crl-15738	132	9	to	to	PART
crl-15738	132	10	search	search	VERB
crl-15738	132	11	for	for	ADP
crl-15738	132	12	online	online	ADJ
crl-15738	132	13	journals	journal	NOUN
crl-15738	132	14	and	and	CCONJ
crl-15738	132	15	the	the	DET
crl-15738	132	16	fulltext	fulltext	ADJ
crl-15738	132	17	articles	article	NOUN
crl-15738	132	18	in	in	ADP
crl-15738	132	19	them	they	PRON
crl-15738	132	20	,	,	PUNCT
crl-15738	132	21	”	"	PUNCT
crl-15738	132	22	“	"	PUNCT
crl-15738	132	23	computer	computer	NOUN
crl-15738	132	24	catalogue	catalogue	NOUN
crl-15738	132	25	headings	heading	NOUN
crl-15738	132	26	,	,	PUNCT
crl-15738	132	27	”	"	PUNCT
crl-15738	132	28	and	and	CCONJ
crl-15738	132	29	“	"	PUNCT
crl-15738	132	30	how	how	SCONJ
crl-15738	132	31	to	to	PART
crl-15738	132	32	search	search	VERB
crl-15738	132	33	for	for	ADP
crl-15738	132	34	peerreviewed	peerreviewed	ADJ
crl-15738	132	35	journals	journal	NOUN
crl-15738	132	36	.	.	PUNCT
crl-15738	132	37	”	"	PUNCT
crl-15738	133	1	o	o	NOUN
crl-15738	133	2	en	en	ADP
crl-15738	133	3	the	the	DET
crl-15738	133	4	students	student	NOUN
crl-15738	133	5	indicated	indicate	VERB
crl-15738	133	6	that	that	SCONJ
crl-15738	133	7	they	they	PRON
crl-15738	133	8	learned	learn	VERB
crl-15738	133	9	how	how	SCONJ
crl-15738	133	10	to	to	PART
crl-15738	133	11	use	use	VERB
crl-15738	133	12	a	a	DET
crl-15738	133	13	known	know	VERB
crl-15738	133	14	tool	tool	NOUN
crl-15738	133	15	more	more	ADV
crl-15738	133	16	effectively	effectively	ADV
crl-15738	133	17	(	(	PUNCT
crl-15738	133	18	e.g.	e.g.	ADV
crl-15738	133	19	,	,	PUNCT
crl-15738	133	20	“	"	PUNCT
crl-15738	133	21	how	how	SCONJ
crl-15738	133	22	to	to	PART
crl-15738	133	23	use	use	VERB
crl-15738	133	24	psych	psych	NOUN
crl-15738	133	25	info	info	NOUN
crl-15738	133	26	more	more	ADV
crl-15738	133	27	efficiently	efficiently	ADV
crl-15738	133	28	,	,	PUNCT
crl-15738	133	29	”	"	PUNCT
crl-15738	133	30	“	"	PUNCT
crl-15738	133	31	learned	learn	VERB
crl-15738	133	32	a	a	DET
crl-15738	133	33	new	new	ADJ
crl-15738	133	34	technique	technique	NOUN
crl-15738	133	35	on	on	ADP
crl-15738	133	36	psycinfo	psycinfo	NOUN
crl-15738	133	37	—	—	PUNCT
crl-15738	133	38	how	how	SCONJ
crl-15738	133	39	to	to	PART
crl-15738	133	40	search	search	VERB
crl-15738	133	41	by	by	ADP
crl-15738	133	42	author	author	NOUN
crl-15738	133	43	,	,	PUNCT
crl-15738	133	44	”	"	PUNCT
crl-15738	133	45	and	and	CCONJ
crl-15738	133	46	“	"	PUNCT
crl-15738	133	47	how	how	SCONJ
crl-15738	133	48	to	to	PART
crl-15738	133	49	do	do	VERB
crl-15738	133	50	multiple	multiple	ADJ
crl-15738	133	51	search	search	NOUN
crl-15738	133	52	[	[	X
crl-15738	133	53	sic	sic	NOUN
crl-15738	133	54	]	]	X
crl-15738	133	55	on	on	ADP
crl-15738	133	56	ovid	ovid	PROPN
crl-15738	133	57	”	"	PUNCT
crl-15738	133	58	)	)	PUNCT
crl-15738	133	59	.	.	PUNCT
crl-15738	134	1	self	self	NOUN
crl-15738	134	2	-	-	PUNCT
crl-15738	134	3	assessment	assessment	NOUN
crl-15738	134	4	of	of	ADP
crl-15738	134	5	information	information	NOUN
crl-15738	134	6	retrieval	retrieval	NOUN
crl-15738	134	7	skills	skill	NOUN
crl-15738	134	8	immediately	immediately	ADV
crl-15738	134	9	following	follow	VERB
crl-15738	134	10	the	the	DET
crl-15738	134	11	reference	reference	NOUN
crl-15738	134	12	encounter	encounter	NOUN
crl-15738	134	13	,	,	PUNCT
crl-15738	134	14	the	the	DET
crl-15738	134	15	undergraduates	undergraduate	NOUN
crl-15738	134	16	surveyed	survey	VERB
crl-15738	134	17	were	be	AUX
crl-15738	134	18	confident	confident	ADJ
crl-15738	134	19	about	about	ADP
crl-15738	134	20	their	their	PRON
crl-15738	134	21	ability	ability	NOUN
crl-15738	134	22	to	to	PART
crl-15738	134	23	find	find	VERB
crl-15738	134	24	information	information	NOUN
crl-15738	134	25	independently	independently	ADV
crl-15738	134	26	,	,	PUNCT
crl-15738	134	27	as	as	SCONJ
crl-15738	134	28	noted	note	VERB
crl-15738	134	29	above	above	ADV
crl-15738	134	30	.	.	PUNCT
crl-15738	135	1	figure	figure	VERB
crl-15738	135	2	6	6	NUM
crl-15738	135	3	shows	show	VERB
crl-15738	135	4	the	the	DET
crl-15738	135	5	respondents	respondent	NOUN
crl-15738	135	6	’	’	PART
crl-15738	135	7	self	self	NOUN
crl-15738	135	8	-	-	PUNCT
crl-15738	135	9	evaluation	evaluation	NOUN
crl-15738	135	10	of	of	ADP
crl-15738	135	11	their	their	PRON
crl-15738	135	12	ability	ability	NOUN
crl-15738	135	13	to	to	PART
crl-15738	135	14	complete	complete	VERB
crl-15738	135	15	specific	specific	ADJ
crl-15738	135	16	information	information	NOUN
crl-15738	135	17	retrieval	retrieval	NOUN
crl-15738	135	18	tasks	task	NOUN
crl-15738	135	19	,	,	PUNCT
crl-15738	135	20	such	such	ADJ
crl-15738	135	21	as	as	ADP
crl-15738	135	22	finding	find	VERB
crl-15738	135	23	a	a	DET
crl-15738	135	24	book	book	NOUN
crl-15738	135	25	or	or	CCONJ
crl-15738	135	26	searching	search	VERB
crl-15738	135	27	the	the	DET
crl-15738	135	28	online	online	ADJ
crl-15738	135	29	catalog	catalog	NOUN
crl-15738	135	30	.	.	PUNCT
crl-15738	136	1	students	student	NOUN
crl-15738	136	2	rated	rate	VERB
crl-15738	136	3	their	their	PRON
crl-15738	136	4	ability	ability	NOUN
crl-15738	136	5	to	to	PART
crl-15738	136	6	perform	perform	VERB
crl-15738	136	7	these	these	DET
crl-15738	136	8	tasks	task	NOUN
crl-15738	136	9	on	on	ADP
crl-15738	136	10	their	their	PRON
crl-15738	136	11	own	own	ADJ
crl-15738	136	12	by	by	ADP
crl-15738	136	13	selecting	select	VERB
crl-15738	136	14	options	option	NOUN
crl-15738	136	15	on	on	ADP
crl-15738	136	16	a	a	DET
crl-15738	136	17	scale	scale	NOUN
crl-15738	136	18	of	of	ADP
crl-15738	136	19	1	1	NUM
crl-15738	136	20	to	to	ADP
crl-15738	136	21	5	5	NUM
crl-15738	136	22	,	,	PUNCT
crl-15738	136	23	with	with	ADP
crl-15738	136	24	1	1	NUM
crl-15738	136	25	being	be	AUX
crl-15738	136	26	“	"	PUNCT
crl-15738	136	27	never	never	ADV
crl-15738	136	28	”	"	PUNCT
crl-15738	136	29	and	and	CCONJ
crl-15738	136	30	5	5	NUM
crl-15738	136	31	being	be	AUX
crl-15738	136	32	“	"	PUNCT
crl-15738	136	33	always	always	ADV
crl-15738	136	34	.	.	PUNCT
crl-15738	136	35	”	"	PUNCT
crl-15738	137	1	a	a	DET
crl-15738	137	2	final	final	ADJ
crl-15738	137	3	option	option	NOUN
crl-15738	137	4	,	,	PUNCT
crl-15738	137	5	“	"	PUNCT
crl-15738	137	6	do	do	AUX
crl-15738	137	7	n’t	not	PART
crl-15738	137	8	use	use	VERB
crl-15738	137	9	”	"	PUNCT
crl-15738	137	10	(	(	PUNCT
crl-15738	137	11	#	#	SYM
crl-15738	137	12	6	6	NUM
crl-15738	137	13	)	)	PUNCT
crl-15738	137	14	,	,	PUNCT
crl-15738	137	15	was	be	AUX
crl-15738	137	16	selected	select	VERB
crl-15738	137	17	only	only	ADV
crl-15738	137	18	once	once	ADV
crl-15738	137	19	,	,	PUNCT
crl-15738	137	20	in	in	ADP
crl-15738	137	21	response	response	NOUN
crl-15738	137	22	to	to	ADP
crl-15738	137	23	“	"	PUNCT
crl-15738	137	24	i	i	PRON
crl-15738	137	25	can	can	AUX
crl-15738	137	26	find	find	VERB
crl-15738	137	27	journal	journal	NOUN
crl-15738	137	28	articles	article	NOUN
crl-15738	137	29	without	without	ADP
crl-15738	137	30	assistance	assistance	NOUN
crl-15738	137	31	.	.	PUNCT
crl-15738	137	32	”	"	PUNCT
crl-15738	138	1	in	in	ADP
crl-15738	138	2	general	general	ADJ
crl-15738	138	3	,	,	PUNCT
crl-15738	138	4	the	the	DET
crl-15738	138	5	students	student	NOUN
crl-15738	138	6	were	be	AUX
crl-15738	138	7	fairly	fairly	ADV
crl-15738	138	8	confident	confident	ADJ
crl-15738	138	9	in	in	ADP
crl-15738	138	10	their	their	PRON
crl-15738	138	11	abilities	ability	NOUN
crl-15738	138	12	to	to	PART
crl-15738	138	13	complete	complete	VERB
crl-15738	138	14	these	these	DET
crl-15738	138	15	tasks	task	NOUN
crl-15738	138	16	.	.	PUNCT
crl-15738	139	1	they	they	PRON
crl-15738	139	2	expressed	express	VERB
crl-15738	139	3	the	the	DET
crl-15738	139	4	least	least	ADJ
crl-15738	139	5	confidence	confidence	NOUN
crl-15738	139	6	in	in	ADP
crl-15738	139	7	their	their	PRON
crl-15738	139	8	ability	ability	NOUN
crl-15738	139	9	to	to	PART
crl-15738	139	10	retrieve	retrieve	VERB
crl-15738	139	11	print	print	NOUN
crl-15738	139	12	sources	source	NOUN
crl-15738	139	13	such	such	ADJ
crl-15738	139	14	as	as	ADP
crl-15738	139	15	books	book	NOUN
crl-15738	139	16	,	,	PUNCT
crl-15738	139	17	journals	journal	NOUN
crl-15738	139	18	,	,	PUNCT
crl-15738	139	19	encyclopedias	encyclopedia	NOUN
crl-15738	139	20	(	(	PUNCT
crl-15738	139	21	m	m	PROPN
crl-15738	139	22	=	=	NOUN
crl-15738	139	23	3.71	3.71	NUM
crl-15738	139	24	,	,	PUNCT
crl-15738	139	25	sd	sd	PROPN
crl-15738	139	26	=	=	SYM
crl-15738	139	27	.925	.925	NUM
crl-15738	139	28	,	,	PUNCT
crl-15738	139	29	n	n	CCONJ
crl-15738	139	30	=	=	X
crl-15738	139	31	69	69	NUM
crl-15738	139	32	)	)	PUNCT
crl-15738	139	33	,	,	PUNCT
crl-15738	139	34	even	even	ADV
crl-15738	139	35	though	though	SCONJ
crl-15738	139	36	they	they	PRON
crl-15738	139	37	were	be	AUX
crl-15738	139	38	332	332	NUM
crl-15738	139	39	college	college	PROPN
crl-15738	139	40	&	&	CCONJ
crl-15738	139	41	research	research	PROPN
crl-15738	139	42	libraries	library	NOUN
crl-15738	139	43	july	july	PROPN
crl-15738	139	44	2005	2005	NUM
crl-15738	139	45	mostly	mostly	ADV
crl-15738	139	46	confident	confident	ADJ
crl-15738	139	47	in	in	ADP
crl-15738	139	48	their	their	PRON
crl-15738	139	49	ability	ability	NOUN
crl-15738	139	50	to	to	PART
crl-15738	139	51	search	search	VERB
crl-15738	139	52	the	the	DET
crl-15738	139	53	online	online	ADJ
crl-15738	139	54	catalog	catalog	NOUN
crl-15738	139	55	(	(	PUNCT
crl-15738	139	56	m	m	PROPN
crl-15738	139	57	=	=	NOUN
crl-15738	139	58	4.01	4.01	NUM
crl-15738	139	59	,	,	PUNCT
crl-15738	139	60	sd	sd	X
crl-15738	139	61	=	=	PROPN
crl-15738	139	62	0.962	0.962	NUM
crl-15738	139	63	,	,	PUNCT
crl-15738	139	64	n	n	CCONJ
crl-15738	139	65	=	=	X
crl-15738	139	66	69	69	NUM
crl-15738	139	67	)	)	PUNCT
crl-15738	139	68	.	.	PUNCT
crl-15738	140	1	this	this	PRON
crl-15738	140	2	may	may	AUX
crl-15738	140	3	be	be	AUX
crl-15738	140	4	due	due	ADJ
crl-15738	140	5	to	to	ADP
crl-15738	140	6	local	local	ADJ
crl-15738	140	7	conditions	condition	NOUN
crl-15738	140	8	characterized	characterize	VERB
crl-15738	140	9	by	by	ADP
crl-15738	140	10	a	a	DET
crl-15738	140	11	decentralized	decentralize	VERB
crl-15738	140	12	departmental	departmental	ADJ
crl-15738	140	13	library	library	NOUN
crl-15738	140	14	structure	structure	NOUN
crl-15738	140	15	that	that	PRON
crl-15738	140	16	can	can	AUX
crl-15738	140	17	make	make	VERB
crl-15738	140	18	physical	physical	ADJ
crl-15738	140	19	retrieval	retrieval	NOUN
crl-15738	140	20	of	of	ADP
crl-15738	140	21	an	an	DET
crl-15738	140	22	item	item	NOUN
crl-15738	140	23	challenging	challenging	ADJ
crl-15738	140	24	because	because	SCONJ
crl-15738	140	25	libraries	library	NOUN
crl-15738	140	26	are	be	AUX
crl-15738	140	27	scattered	scatter	VERB
crl-15738	140	28	across	across	ADP
crl-15738	140	29	campus	campus	NOUN
crl-15738	140	30	and	and	CCONJ
crl-15738	140	31	o	o	NOUN
crl-15738	140	32	en	en	ADV
crl-15738	140	33	have	have	VERB
crl-15738	140	34	different	different	ADJ
crl-15738	140	35	hours	hour	NOUN
crl-15738	140	36	.	.	PUNCT
crl-15738	141	1	or	or	CCONJ
crl-15738	141	2	it	it	PRON
crl-15738	141	3	may	may	AUX
crl-15738	141	4	be	be	AUX
crl-15738	141	5	due	due	ADJ
crl-15738	141	6	to	to	ADP
crl-15738	141	7	a	a	DET
crl-15738	141	8	more	more	ADV
crl-15738	141	9	general	general	ADJ
crl-15738	141	10	difficulty	difficulty	NOUN
crl-15738	141	11	undergraduates	undergraduate	NOUN
crl-15738	141	12	have	have	VERB
crl-15738	141	13	in	in	ADP
crl-15738	141	14	transitioning	transition	VERB
crl-15738	141	15	from	from	ADP
crl-15738	141	16	full	full	ADJ
crl-15738	141	17	-	-	PUNCT
crl-15738	141	18	text	text	NOUN
crl-15738	141	19	databases	database	NOUN
crl-15738	141	20	(	(	PUNCT
crl-15738	141	21	one	one	NUM
crl-15738	141	22	-	-	PUNCT
crl-15738	141	23	stop	stop	NOUN
crl-15738	141	24	shopping	shopping	NOUN
crl-15738	141	25	)	)	PUNCT
crl-15738	141	26	to	to	ADP
crl-15738	141	27	navigating	navigate	VERB
crl-15738	141	28	a	a	DET
crl-15738	141	29	hybrid	hybrid	NOUN
crl-15738	141	30	and	and	CCONJ
crl-15738	141	31	distributed	distribute	VERB
crl-15738	141	32	information	information	NOUN
crl-15738	141	33	environment	environment	NOUN
crl-15738	141	34	.	.	PUNCT
crl-15738	142	1	relationships	relationship	NOUN
crl-15738	142	2	among	among	ADP
crl-15738	142	3	the	the	DET
crl-15738	142	4	variables	variable	NOUN
crl-15738	142	5	examination	examination	NOUN
crl-15738	142	6	of	of	ADP
crl-15738	142	7	the	the	DET
crl-15738	142	8	correlations	correlation	NOUN
crl-15738	142	9	among	among	ADP
crl-15738	142	10	all	all	DET
crl-15738	142	11	variables	variable	NOUN
crl-15738	142	12	measured	measure	VERB
crl-15738	142	13	on	on	ADP
crl-15738	142	14	a	a	DET
crl-15738	142	15	likert	likert	NOUN
crl-15738	142	16	scale	scale	NOUN
crl-15738	142	17	,	,	PUNCT
crl-15738	142	18	as	as	ADV
crl-15738	142	19	well	well	ADV
crl-15738	142	20	as	as	ADP
crl-15738	142	21	frequency	frequency	NOUN
crl-15738	142	22	of	of	ADP
crl-15738	142	23	visits	visit	NOUN
crl-15738	142	24	(	(	PUNCT
crl-15738	142	25	using	use	VERB
crl-15738	142	26	pearson	pearson	NOUN
crl-15738	142	27	correlation	correlation	NOUN
crl-15738	142	28	coefficients	coefficient	NOUN
crl-15738	142	29	in	in	ADP
crl-15738	142	30	sas	sas	PROPN
crl-15738	142	31	v8	v8	PROPN
crl-15738	142	32	)	)	PUNCT
crl-15738	142	33	,	,	PUNCT
crl-15738	142	34	shows	show	VERB
crl-15738	142	35	numerous	numerous	ADJ
crl-15738	142	36	significant	significant	ADJ
crl-15738	142	37	ones	one	NOUN
crl-15738	142	38	,	,	PUNCT
crl-15738	142	39	but	but	CCONJ
crl-15738	142	40	most	most	ADJ
crl-15738	142	41	were	be	AUX
crl-15738	142	42	fairly	fairly	ADV
crl-15738	142	43	weak	weak	ADJ
crl-15738	142	44	,	,	PUNCT
crl-15738	142	45	accounting	account	VERB
crl-15738	142	46	for	for	ADP
crl-15738	142	47	only	only	ADV
crl-15738	142	48	a	a	DET
crl-15738	142	49	small	small	ADJ
crl-15738	142	50	portion	portion	NOUN
crl-15738	142	51	of	of	ADP
crl-15738	142	52	the	the	DET
crl-15738	142	53	variation	variation	NOUN
crl-15738	142	54	in	in	ADP
crl-15738	142	55	the	the	DET
crl-15738	142	56	variables	variable	NOUN
crl-15738	142	57	.	.	PUNCT
crl-15738	143	1	(	(	PUNCT
crl-15738	143	2	see	see	VERB
crl-15738	143	3	table	table	NOUN
crl-15738	143	4	3	3	NUM
crl-15738	143	5	.	.	PUNCT
crl-15738	143	6	)	)	PUNCT
crl-15738	144	1	for	for	ADP
crl-15738	144	2	instance	instance	NOUN
crl-15738	144	3	,	,	PUNCT
crl-15738	144	4	student	student	NOUN
crl-15738	144	5	perception	perception	NOUN
crl-15738	144	6	of	of	ADP
crl-15738	144	7	the	the	DET
crl-15738	144	8	friendliness	friendliness	NOUN
crl-15738	144	9	of	of	ADP
crl-15738	144	10	the	the	DET
crl-15738	144	11	reference	reference	NOUN
crl-15738	144	12	staff	staff	NOUN
crl-15738	144	13	showed	show	VERB
crl-15738	144	14	a	a	DET
crl-15738	144	15	statistically	statistically	ADV
crl-15738	144	16	significant	significant	ADJ
crl-15738	144	17	correlation	correlation	NOUN
crl-15738	144	18	with	with	ADP
crl-15738	144	19	confidence	confidence	NOUN
crl-15738	144	20	following	follow	VERB
crl-15738	144	21	the	the	DET
crl-15738	144	22	reference	reference	NOUN
crl-15738	144	23	interaction	interaction	NOUN
crl-15738	144	24	(	(	PUNCT
crl-15738	144	25	p	p	NOUN
crl-15738	144	26	=	=	SYM
crl-15738	144	27	0.0178	0.0178	NUM
crl-15738	144	28	,	,	PUNCT
crl-15738	144	29	n	n	CCONJ
crl-15738	144	30	=	=	X
crl-15738	144	31	69	69	NUM
crl-15738	144	32	)	)	PUNCT
crl-15738	144	33	,	,	PUNCT
crl-15738	144	34	but	but	CCONJ
crl-15738	144	35	perception	perception	NOUN
crl-15738	144	36	of	of	ADP
crl-15738	144	37	friendliness	friendliness	NOUN
crl-15738	144	38	accounted	account	VERB
crl-15738	144	39	for	for	ADP
crl-15738	144	40	only	only	ADV
crl-15738	144	41	8.10	8.10	NUM
crl-15738	144	42	percent	percent	NOUN
crl-15738	144	43	(	(	PUNCT
crl-15738	144	44	r2	r2	NOUN
crl-15738	144	45	=	=	PROPN
crl-15738	144	46	0.081	0.081	NUM
crl-15738	144	47	)	)	PUNCT
crl-15738	144	48	of	of	ADP
crl-15738	144	49	the	the	DET
crl-15738	144	50	variation	variation	NOUN
crl-15738	144	51	in	in	ADP
crl-15738	144	52	confidence	confidence	NOUN
crl-15738	144	53	a	a	DET
crl-15738	144	54	er	er	INTJ
crl-15738	144	55	the	the	DET
crl-15738	144	56	interaction	interaction	NOUN
crl-15738	144	57	.	.	PUNCT
crl-15738	145	1	this	this	PRON
crl-15738	145	2	suggests	suggest	VERB
crl-15738	145	3	that	that	SCONJ
crl-15738	145	4	friendly	friendly	ADJ
crl-15738	145	5	service	service	NOUN
crl-15738	145	6	may	may	AUX
crl-15738	145	7	help	help	VERB
crl-15738	145	8	bolster	bolster	VERB
crl-15738	145	9	students	student	NOUN
crl-15738	145	10	’	’	PART
crl-15738	145	11	confidence	confidence	NOUN
crl-15738	145	12	in	in	ADP
crl-15738	145	13	their	their	PRON
crl-15738	145	14	ability	ability	NOUN
crl-15738	145	15	to	to	PART
crl-15738	145	16	find	find	VERB
crl-15738	145	17	the	the	DET
crl-15738	145	18	answers	answer	NOUN
crl-15738	145	19	to	to	ADP
crl-15738	145	20	their	their	PRON
crl-15738	145	21	questions	question	NOUN
crl-15738	145	22	on	on	ADP
crl-15738	145	23	their	their	PRON
crl-15738	145	24	own	own	ADJ
crl-15738	145	25	,	,	PUNCT
crl-15738	145	26	but	but	CCONJ
crl-15738	145	27	the	the	DET
crl-15738	145	28	effect	effect	NOUN
crl-15738	145	29	is	be	AUX
crl-15738	145	30	rather	rather	ADV
crl-15738	145	31	slight	slight	ADJ
crl-15738	145	32	.	.	PUNCT
crl-15738	146	1	frequency	frequency	NOUN
crl-15738	146	2	of	of	ADP
crl-15738	146	3	visits	visit	NOUN
crl-15738	146	4	to	to	ADP
crl-15738	146	5	the	the	DET
crl-15738	146	6	library	library	NOUN
crl-15738	146	7	during	during	ADP
crl-15738	146	8	the	the	DET
crl-15738	146	9	semester	semester	NOUN
crl-15738	146	10	of	of	ADP
crl-15738	146	11	the	the	DET
crl-15738	146	12	study	study	NOUN
crl-15738	146	13	was	be	AUX
crl-15738	146	14	correlated	correlate	VERB
crl-15738	146	15	with	with	ADP
crl-15738	146	16	students	student	NOUN
crl-15738	146	17	’	’	PART
crl-15738	146	18	confidence	confidence	NOUN
crl-15738	146	19	in	in	ADP
crl-15738	146	20	their	their	PRON
crl-15738	146	21	ability	ability	NOUN
crl-15738	146	22	to	to	PART
crl-15738	146	23	answer	answer	VERB
crl-15738	146	24	their	their	PRON
crl-15738	146	25	questions	question	NOUN
crl-15738	146	26	independently	independently	ADV
crl-15738	146	27	before	before	ADP
crl-15738	146	28	the	the	DET
crl-15738	146	29	reference	reference	NOUN
crl-15738	146	30	interaction	interaction	NOUN
crl-15738	146	31	(	(	PUNCT
crl-15738	146	32	r2	r2	NOUN
crl-15738	146	33	=	=	SYM
crl-15738	146	34	0.142	0.142	NUM
crl-15738	146	35	,	,	PUNCT
crl-15738	146	36	p	p	NOUN
crl-15738	146	37	=	=	SYM
crl-15738	146	38	0.0014	0.0014	NUM
crl-15738	146	39	,	,	PUNCT
crl-15738	146	40	n	n	CCONJ
crl-15738	146	41	=	=	X
crl-15738	146	42	69	69	NUM
crl-15738	146	43	)	)	PUNCT
crl-15738	146	44	,	,	PUNCT
crl-15738	146	45	suggesting	suggest	VERB
crl-15738	146	46	that	that	SCONJ
crl-15738	146	47	more	more	ADV
crl-15738	146	48	frequent	frequent	ADJ
crl-15738	146	49	users	user	NOUN
crl-15738	146	50	start	start	VERB
crl-15738	146	51	out	out	ADP
crl-15738	146	52	somewhat	somewhat	ADV
crl-15738	146	53	more	more	ADJ
crl-15738	146	54	figure	figure	NOUN
crl-15738	146	55	4	4	NUM
crl-15738	146	56	perception	perception	NOUN
crl-15738	146	57	of	of	ADP
crl-15738	146	58	reference	reference	NOUN
crl-15738	146	59	staff	staff	NOUN
crl-15738	146	60	(	(	PUNCT
crl-15738	146	61	a	a	X
crl-15738	146	62	)	)	PUNCT
crl-15738	146	63	approachability	approachability	NOUN
crl-15738	146	64	(	(	PUNCT
crl-15738	146	65	m	m	PROPN
crl-15738	146	66	=	=	PROPN
crl-15738	146	67	5.78	5.78	NUM
crl-15738	146	68	,	,	PUNCT
crl-15738	146	69	sd	sd	NOUN
crl-15738	146	70	=	=	SYM
crl-15738	146	71	0.510	0.510	NUM
crl-15738	146	72	,	,	PUNCT
crl-15738	146	73	n	n	CCONJ
crl-15738	146	74	=	=	X
crl-15738	146	75	69	69	NUM
crl-15738	146	76	)	)	PUNCT
crl-15738	146	77	and	and	CCONJ
crl-15738	146	78	(	(	PUNCT
crl-15738	146	79	b	b	X
crl-15738	146	80	)	)	PUNCT
crl-15738	146	81	friendliness	friendliness	NOUN
crl-15738	146	82	(	(	PUNCT
crl-15738	146	83	m	m	PROPN
crl-15738	146	84	=	=	NOUN
crl-15738	146	85	5.71	5.71	NUM
crl-15738	146	86	,	,	PUNCT
crl-15738	146	87	sd	sd	PROPN
crl-15738	146	88	=	=	SYM
crl-15738	146	89	0.88	0.88	NUM
crl-15738	146	90	,	,	PUNCT
crl-15738	146	91	n	n	CCONJ
crl-15738	146	92	=	=	X
crl-15738	146	93	69	69	NUM
crl-15738	146	94	)	)	PUNCT
crl-15738	146	95	0	0	NUM
crl-15738	147	1	10	10	NUM
crl-15738	147	2	20	20	NUM
crl-15738	147	3	30	30	NUM
crl-15738	147	4	40	40	NUM
crl-15738	147	5	50	50	NUM
crl-15738	147	6	60	60	NUM
crl-15738	147	7	extremely	extremely	ADV
crl-15738	147	8	friendly	friendly	ADJ
crl-15738	147	9	not	not	PART
crl-15738	147	10	at	at	ADV
crl-15738	147	11	all	all	ADV
crl-15738	147	12	friendly	friendly	ADJ
crl-15738	147	13	number	number	NOUN
crl-15738	147	14	of	of	ADP
crl-15738	147	15	respondents	respondent	NOUN
crl-15738	147	16	0	0	NUM
crl-15738	147	17	10	10	NUM
crl-15738	147	18	20	20	NUM
crl-15738	147	19	30	30	NUM
crl-15738	147	20	40	40	NUM
crl-15738	147	21	50	50	NUM
crl-15738	147	22	60	60	NUM
crl-15738	147	23	extremely	extremely	ADV
crl-15738	147	24	approachable	approachable	ADJ
crl-15738	147	25	not	not	PART
crl-15738	147	26	at	at	ADV
crl-15738	147	27	all	all	ADV
crl-15738	147	28	approachable	approachable	ADJ
crl-15738	147	29	number	number	NOUN
crl-15738	147	30	of	of	ADP
crl-15738	147	31	respondents	respondent	NOUN
crl-15738	147	32	a.	a.	PROPN
crl-15738	147	33	friendliness	friendliness	PROPN
crl-15738	147	34	of	of	ADP
crl-15738	147	35	reference	reference	NOUN
crl-15738	147	36	staff	staff	PROPN
crl-15738	147	37	b.	b.	PROPN
crl-15738	147	38	approachability	approachability	NOUN
crl-15738	147	39	of	of	ADP
crl-15738	147	40	reference	reference	NOUN
crl-15738	147	41	staff	staff	NOUN
crl-15738	147	42	confident	confident	ADJ
crl-15738	147	43	in	in	ADP
crl-15738	147	44	their	their	PRON
crl-15738	147	45	ability	ability	NOUN
crl-15738	147	46	to	to	PART
crl-15738	147	47	find	find	VERB
crl-15738	147	48	answers	answer	NOUN
crl-15738	147	49	to	to	ADP
crl-15738	147	50	their	their	PRON
crl-15738	147	51	questions	question	NOUN
crl-15738	147	52	than	than	ADP
crl-15738	147	53	less	less	ADV
crl-15738	147	54	frequent	frequent	ADJ
crl-15738	147	55	library	library	NOUN
crl-15738	147	56	users	user	NOUN
crl-15738	147	57	.	.	PUNCT
crl-15738	148	1	(	(	PUNCT
crl-15738	148	2	see	see	VERB
crl-15738	148	3	table	table	NOUN
crl-15738	148	4	3	3	NUM
crl-15738	148	5	.	.	PUNCT
crl-15738	148	6	)	)	PUNCT
crl-15738	148	7	frequency	frequency	NOUN
crl-15738	148	8	of	of	ADP
crl-15738	148	9	visits	visit	NOUN
crl-15738	148	10	also	also	ADV
crl-15738	148	11	was	be	AUX
crl-15738	148	12	correlated	correlate	VERB
crl-15738	148	13	with	with	ADP
crl-15738	148	14	all	all	DET
crl-15738	148	15	self	self	NOUN
crl-15738	148	16	-	-	PUNCT
crl-15738	148	17	assessment	assessment	NOUN
crl-15738	148	18	of	of	ADP
crl-15738	148	19	ability	ability	NOUN
crl-15738	148	20	indicators	indicator	NOUN
crl-15738	148	21	,	,	PUNCT
crl-15738	148	22	except	except	SCONJ
crl-15738	148	23	the	the	DET
crl-15738	148	24	ability	ability	NOUN
crl-15738	148	25	to	to	PART
crl-15738	148	26	find	find	VERB
crl-15738	148	27	journal	journal	NOUN
crl-15738	148	28	articles	article	NOUN
crl-15738	148	29	without	without	ADP
crl-15738	148	30	assistance	assistance	NOUN
crl-15738	148	31	.	.	PUNCT
crl-15738	149	1	perhaps	perhaps	ADV
crl-15738	149	2	frequent	frequent	ADJ
crl-15738	149	3	library	library	NOUN
crl-15738	149	4	users	user	NOUN
crl-15738	149	5	learn	learn	VERB
crl-15738	149	6	that	that	SCONJ
crl-15738	149	7	finding	find	VERB
crl-15738	149	8	articles	article	NOUN
crl-15738	149	9	can	can	AUX
crl-15738	149	10	be	be	AUX
crl-15738	149	11	more	more	ADV
crl-15738	149	12	challenging	challenging	ADJ
crl-15738	149	13	than	than	SCONJ
crl-15738	149	14	they	they	PRON
crl-15738	149	15	initially	initially	ADV
crl-15738	149	16	thought	think	VERB
crl-15738	149	17	!	!	PUNCT
crl-15738	150	1	in	in	ADP
crl-15738	150	2	addition	addition	NOUN
crl-15738	150	3	,	,	PUNCT
crl-15738	150	4	frequency	frequency	NOUN
crl-15738	150	5	of	of	ADP
crl-15738	150	6	visits	visit	NOUN
crl-15738	150	7	was	be	AUX
crl-15738	150	8	negatively	negatively	ADV
crl-15738	150	9	correlated	correlate	VERB
crl-15738	150	10	with	with	ADP
crl-15738	150	11	the	the	DET
crl-15738	150	12	perception	perception	NOUN
crl-15738	150	13	of	of	ADP
crl-15738	150	14	the	the	DET
crl-15738	150	15	approachability	approachability	NOUN
crl-15738	150	16	of	of	ADP
crl-15738	150	17	the	the	DET
crl-15738	150	18	reference	reference	NOUN
crl-15738	150	19	staff	staff	NOUN
crl-15738	150	20	(	(	PUNCT
crl-15738	150	21	r2	r2	NOUN
crl-15738	150	22	=	=	SYM
crl-15738	150	23	-0.168	-0.168	PROPN
crl-15738	150	24	,	,	PUNCT
crl-15738	150	25	p	p	NOUN
crl-15738	150	26	=	=	SYM
crl-15738	150	27	0.0005	0.0005	NUM
crl-15738	150	28	,	,	PUNCT
crl-15738	150	29	n	n	CCONJ
crl-15738	150	30	=	=	X
crl-15738	150	31	69	69	NUM
crl-15738	150	32	)	)	PUNCT
crl-15738	150	33	,	,	PUNCT
crl-15738	150	34	but	but	CCONJ
crl-15738	150	35	not	not	PART
crl-15738	150	36	significantly	significantly	ADV
crl-15738	150	37	correlated	correlate	VERB
crl-15738	150	38	with	with	ADP
crl-15738	150	39	the	the	DET
crl-15738	150	40	percep	percep	NOUN
crl-15738	150	41	the	the	DET
crl-15738	150	42	impact	impact	NOUN
crl-15738	150	43	of	of	ADP
crl-15738	150	44	reference	reference	NOUN
crl-15738	150	45	services	service	NOUN
crl-15738	150	46	provided	provide	VERB
crl-15738	150	47	to	to	AUX
crl-15738	150	48	undergraduate	undergraduate	VERB
crl-15738	150	49	students	student	NOUN
crl-15738	150	50	333	333	NUM
crl-15738	150	51	figure	figure	NOUN
crl-15738	150	52	5	5	NUM
crl-15738	150	53	confidence	confidence	NOUN
crl-15738	150	54	in	in	ADP
crl-15738	150	55	ability	ability	NOUN
crl-15738	150	56	to	to	PART
crl-15738	150	57	find	find	VERB
crl-15738	150	58	information	information	NOUN
crl-15738	150	59	independently	independently	ADV
crl-15738	150	60	(	(	PUNCT
crl-15738	150	61	a	a	X
crl-15738	150	62	)	)	PUNCT
crl-15738	150	63	before	before	ADP
crl-15738	150	64	(	(	PUNCT
crl-15738	150	65	m	m	PROPN
crl-15738	150	66	=	=	PROPN
crl-15738	150	67	3.38	3.38	NUM
crl-15738	150	68	,	,	PUNCT
crl-15738	150	69	sd	sd	PROPN
crl-15738	150	70	=	=	PROPN
crl-15738	150	71	1.58	1.58	NUM
crl-15738	150	72	,	,	PUNCT
crl-15738	150	73	n	n	CCONJ
crl-15738	150	74	=	=	X
crl-15738	150	75	69	69	NUM
crl-15738	150	76	)	)	PUNCT
crl-15738	150	77	and	and	CCONJ
crl-15738	150	78	(	(	PUNCT
crl-15738	150	79	b	b	X
crl-15738	150	80	)	)	PUNCT
crl-15738	150	81	after	after	ADP
crl-15738	150	82	the	the	DET
crl-15738	150	83	reference	reference	NOUN
crl-15738	150	84	interaction	interaction	NOUN
crl-15738	150	85	(	(	PUNCT
crl-15738	150	86	m	m	PROPN
crl-15738	150	87	=	=	X
crl-15738	150	88	5.03	5.03	NUM
crl-15738	150	89	,	,	PUNCT
crl-15738	150	90	sd	sd	NOUN
crl-15738	150	91	=	=	SYM
crl-15738	150	92	1.01	1.01	NUM
crl-15738	150	93	,	,	PUNCT
crl-15738	150	94	n	n	CCONJ
crl-15738	150	95	=	=	X
crl-15738	150	96	69	69	NUM
crl-15738	150	97	)	)	PUNCT
crl-15738	150	98	0	0	NUM
crl-15738	150	99	5	5	NUM
crl-15738	150	100	10	10	NUM
crl-15738	150	101	15	15	NUM
crl-15738	150	102	20	20	NUM
crl-15738	150	103	25	25	NUM
crl-15738	150	104	30	30	NUM
crl-15738	150	105	35	35	NUM
crl-15738	150	106	extremely	extremely	ADV
crl-15738	150	107	confident	confident	ADJ
crl-15738	150	108	not	not	PART
crl-15738	150	109	confident	confident	ADJ
crl-15738	150	110	at	at	ADP
crl-15738	150	111	all	all	DET
crl-15738	150	112	number	number	NOUN
crl-15738	150	113	of	of	ADP
crl-15738	150	114	respondents	respondent	NOUN
crl-15738	150	115	a.	a.	VERB
crl-15738	150	116	before	before	ADP
crl-15738	150	117	reference	reference	NOUN
crl-15738	150	118	interaction	interaction	NOUN
crl-15738	150	119	0	0	NUM
crl-15738	150	120	5	5	NUM
crl-15738	150	121	10	10	NUM
crl-15738	150	122	15	15	NUM
crl-15738	150	123	20	20	NUM
crl-15738	150	124	25	25	NUM
crl-15738	150	125	30	30	NUM
crl-15738	150	126	35	35	NUM
crl-15738	150	127	extremely	extremely	ADV
crl-15738	150	128	confident	confident	ADJ
crl-15738	150	129	not	not	PART
crl-15738	150	130	confident	confident	ADJ
crl-15738	150	131	at	at	ADP
crl-15738	150	132	all	all	DET
crl-15738	150	133	number	number	NOUN
crl-15738	150	134	of	of	ADP
crl-15738	150	135	respondents	respondent	NOUN
crl-15738	150	136	b.	b.	PROPN
crl-15738	151	1	after	after	ADP
crl-15738	151	2	reference	reference	NOUN
crl-15738	151	3	interaction	interaction	NOUN
crl-15738	151	4	tion	tion	NOUN
crl-15738	151	5	of	of	ADP
crl-15738	151	6	friendliness	friendliness	NOUN
crl-15738	151	7	.	.	PUNCT
crl-15738	152	1	that	that	PRON
crl-15738	152	2	is	be	AUX
crl-15738	152	3	,	,	PUNCT
crl-15738	152	4	16.8	16.8	NUM
crl-15738	152	5	percent	percent	NOUN
crl-15738	152	6	of	of	ADP
crl-15738	152	7	the	the	DET
crl-15738	152	8	variation	variation	NOUN
crl-15738	152	9	in	in	ADP
crl-15738	152	10	undergraduate	undergraduate	ADJ
crl-15738	152	11	perception	perception	NOUN
crl-15738	152	12	of	of	ADP
crl-15738	152	13	the	the	DET
crl-15738	152	14	approachability	approachability	NOUN
crl-15738	152	15	of	of	ADP
crl-15738	152	16	the	the	DET
crl-15738	152	17	reference	reference	NOUN
crl-15738	152	18	staff	staff	NOUN
crl-15738	152	19	was	be	AUX
crl-15738	152	20	explained	explain	VERB
crl-15738	152	21	by	by	ADP
crl-15738	152	22	how	how	SCONJ
crl-15738	152	23	frequently	frequently	ADV
crl-15738	152	24	they	they	PRON
crl-15738	152	25	had	have	AUX
crl-15738	152	26	visited	visit	VERB
crl-15738	152	27	the	the	DET
crl-15738	152	28	library	library	NOUN
crl-15738	152	29	during	during	ADP
crl-15738	152	30	the	the	DET
crl-15738	152	31	semester	semester	NOUN
crl-15738	152	32	of	of	ADP
crl-15738	152	33	the	the	DET
crl-15738	152	34	study	study	NOUN
crl-15738	152	35	,	,	PUNCT
crl-15738	152	36	with	with	SCONJ
crl-15738	152	37	the	the	DET
crl-15738	152	38	perception	perception	NOUN
crl-15738	152	39	of	of	ADP
crl-15738	152	40	approachability	approachability	NOUN
crl-15738	152	41	declining	decline	VERB
crl-15738	152	42	as	as	ADP
crl-15738	152	43	the	the	DET
crl-15738	152	44	frequency	frequency	NOUN
crl-15738	152	45	of	of	ADP
crl-15738	152	46	visits	visit	NOUN
crl-15738	152	47	increased	increase	VERB
crl-15738	152	48	.	.	PUNCT
crl-15738	153	1	three	three	NUM
crl-15738	153	2	possible	possible	ADJ
crl-15738	153	3	explanations	explanation	NOUN
crl-15738	153	4	of	of	ADP
crl-15738	153	5	this	this	DET
crl-15738	153	6	follow	follow	NOUN
crl-15738	153	7	.	.	PUNCT
crl-15738	154	1	it	it	PRON
crl-15738	154	2	may	may	AUX
crl-15738	154	3	be	be	AUX
crl-15738	154	4	a	a	DET
crl-15738	154	5	case	case	NOUN
crl-15738	154	6	of	of	ADP
crl-15738	154	7	familiarity	familiarity	NOUN
crl-15738	154	8	breeding	breeding	NOUN
crl-15738	154	9	contempt	contempt	NOUN
crl-15738	154	10	.	.	PUNCT
crl-15738	155	1	or	or	CCONJ
crl-15738	155	2	perhaps	perhaps	ADV
crl-15738	155	3	approachability	approachability	NOUN
crl-15738	155	4	is	be	AUX
crl-15738	155	5	simply	simply	ADV
crl-15738	155	6	not	not	PART
crl-15738	155	7	an	an	DET
crl-15738	155	8	issue	issue	NOUN
crl-15738	155	9	with	with	ADP
crl-15738	155	10	more	more	ADV
crl-15738	155	11	frequent	frequent	ADJ
crl-15738	155	12	users	user	NOUN
crl-15738	155	13	who	who	PRON
crl-15738	155	14	may	may	AUX
crl-15738	155	15	take	take	VERB
crl-15738	155	16	it	it	PRON
crl-15738	155	17	for	for	ADP
crl-15738	155	18	granted	grant	VERB
crl-15738	155	19	that	that	SCONJ
crl-15738	155	20	they	they	PRON
crl-15738	155	21	can	can	AUX
crl-15738	155	22	ask	ask	VERB
crl-15738	155	23	the	the	DET
crl-15738	155	24	reference	reference	NOUN
crl-15738	155	25	staff	staff	NOUN
crl-15738	155	26	for	for	ADP
crl-15738	155	27	assistance	assistance	NOUN
crl-15738	155	28	.	.	PUNCT
crl-15738	156	1	it	it	PRON
crl-15738	156	2	also	also	ADV
crl-15738	156	3	may	may	AUX
crl-15738	156	4	be	be	AUX
crl-15738	156	5	a	a	DET
crl-15738	156	6	ma	ma	NOUN
crl-15738	156	7	er	er	INTJ
crl-15738	156	8	of	of	ADP
crl-15738	156	9	regular	regular	ADJ
crl-15738	156	10	users	user	NOUN
crl-15738	156	11	being	be	AUX
crl-15738	156	12	unwilling	unwilling	ADJ
crl-15738	156	13	to	to	PART
crl-15738	156	14	admit	admit	VERB
crl-15738	156	15	they	they	PRON
crl-15738	156	16	still	still	ADV
crl-15738	156	17	need	need	VERB
crl-15738	156	18	assistance	assistance	NOUN
crl-15738	156	19	.	.	PUNCT
crl-15738	157	1	that	that	PRON
crl-15738	157	2	is	be	AUX
crl-15738	157	3	,	,	PUNCT
crl-15738	157	4	users	user	NOUN
crl-15738	157	5	more	more	ADV
crl-15738	157	6	conversant	conversant	ADJ
crl-15738	157	7	with	with	ADP
crl-15738	157	8	the	the	DET
crl-15738	157	9	library	library	NOUN
crl-15738	157	10	through	through	ADP
crl-15738	157	11	prior	prior	ADJ
crl-15738	157	12	interactions	interaction	NOUN
crl-15738	157	13	may	may	AUX
crl-15738	157	14	feel	feel	VERB
crl-15738	157	15	reluctant	reluctant	ADJ
crl-15738	157	16	to	to	PART
crl-15738	157	17	reveal	reveal	VERB
crl-15738	157	18	that	that	SCONJ
crl-15738	157	19	they	they	PRON
crl-15738	157	20	still	still	ADV
crl-15738	157	21	are	be	AUX
crl-15738	157	22	unaware	unaware	ADJ
crl-15738	157	23	of	of	ADP
crl-15738	157	24	all	all	DET
crl-15738	157	25	the	the	DET
crl-15738	157	26	resources	resource	NOUN
crl-15738	157	27	and	and	CCONJ
crl-15738	157	28	therefore	therefore	ADV
crl-15738	157	29	identify	identify	VERB
crl-15738	157	30	the	the	DET
crl-15738	157	31	staff	staff	NOUN
crl-15738	157	32	as	as	ADP
crl-15738	157	33	less	less	ADV
crl-15738	157	34	approachable	approachable	ADJ
crl-15738	157	35	due	due	ADP
crl-15738	157	36	to	to	ADP
crl-15738	157	37	their	their	PRON
crl-15738	157	38	self	self	NOUN
crl-15738	157	39	-	-	PUNCT
crl-15738	157	40	assessment	assessment	NOUN
crl-15738	157	41	.	.	PUNCT
crl-15738	158	1	drawing	draw	VERB
crl-15738	158	2	on	on	ADP
crl-15738	158	3	information	information	NOUN
crl-15738	158	4	from	from	ADP
crl-15738	158	5	the	the	DET
crl-15738	158	6	interviews	interview	NOUN
crl-15738	158	7	,	,	PUNCT
crl-15738	158	8	it	it	PRON
crl-15738	158	9	appears	appear	VERB
crl-15738	158	10	that	that	SCONJ
crl-15738	158	11	most	most	ADJ
crl-15738	158	12	users	user	NOUN
crl-15738	158	13	are	be	AUX
crl-15738	158	14	comfortable	comfortable	ADJ
crl-15738	158	15	asking	ask	VERB
crl-15738	158	16	for	for	ADP
crl-15738	158	17	assistance	assistance	NOUN
crl-15738	158	18	whether	whether	SCONJ
crl-15738	158	19	or	or	CCONJ
crl-15738	158	20	not	not	PART
crl-15738	158	21	they	they	PRON
crl-15738	158	22	have	have	AUX
crl-15738	158	23	used	use	VERB
crl-15738	158	24	the	the	DET
crl-15738	158	25	library	library	NOUN
crl-15738	158	26	previously	previously	ADV
crl-15738	158	27	.	.	PUNCT
crl-15738	159	1	four	four	NUM
crl-15738	159	2	of	of	ADP
crl-15738	159	3	the	the	DET
crl-15738	159	4	five	five	NUM
crl-15738	159	5	students	student	NOUN
crl-15738	159	6	interviewed	interview	VERB
crl-15738	159	7	were	be	AUX
crl-15738	159	8	prior	prior	ADV
crl-15738	159	9	users	user	NOUN
crl-15738	159	10	of	of	ADP
crl-15738	159	11	the	the	DET
crl-15738	159	12	library	library	NOUN
crl-15738	159	13	and	and	CCONJ
crl-15738	159	14	indicated	indicate	VERB
crl-15738	159	15	that	that	SCONJ
crl-15738	159	16	the	the	DET
crl-15738	159	17	staff	staff	NOUN
crl-15738	159	18	was	be	AUX
crl-15738	159	19	friendly	friendly	ADJ
crl-15738	159	20	and	and	CCONJ
crl-15738	159	21	they	they	PRON
crl-15738	159	22	had	have	VERB
crl-15738	159	23	no	no	DET
crl-15738	159	24	problem	problem	NOUN
crl-15738	159	25	approaching	approach	VERB
crl-15738	159	26	the	the	DET
crl-15738	159	27	reference	reference	NOUN
crl-15738	159	28	desk	desk	NOUN
crl-15738	159	29	for	for	ADP
crl-15738	159	30	assistance	assistance	NOUN
crl-15738	159	31	.	.	PUNCT
crl-15738	160	1	the	the	DET
crl-15738	160	2	sole	sole	ADJ
crl-15738	160	3	interviewed	interview	VERB
crl-15738	160	4	student	student	NOUN
crl-15738	160	5	who	who	PRON
crl-15738	160	6	had	have	AUX
crl-15738	160	7	not	not	PART
crl-15738	160	8	previously	previously	ADV
crl-15738	160	9	used	use	VERB
crl-15738	160	10	the	the	DET
crl-15738	160	11	library	library	NOUN
crl-15738	160	12	recognized	recognize	VERB
crl-15738	160	13	a	a	DET
crl-15738	160	14	need	need	NOUN
crl-15738	160	15	for	for	ADP
crl-15738	160	16	assistance	assistance	NOUN
crl-15738	160	17	and	and	CCONJ
crl-15738	160	18	immediately	immediately	ADV
crl-15738	160	19	approached	approach	VERB
crl-15738	160	20	the	the	DET
crl-15738	160	21	reference	reference	NOUN
crl-15738	160	22	desk	desk	NOUN
crl-15738	160	23	.	.	PUNCT
crl-15738	161	1	at	at	ADV
crl-15738	161	2	least	least	ADJ
crl-15738	161	3	one	one	NUM
crl-15738	161	4	of	of	ADP
crl-15738	161	5	the	the	DET
crl-15738	161	6	students	student	NOUN
crl-15738	161	7	interviewed	interview	VERB
crl-15738	161	8	,	,	PUNCT
crl-15738	161	9	however	however	ADV
crl-15738	161	10	,	,	PUNCT
crl-15738	161	11	indicated	indicate	VERB
crl-15738	161	12	that	that	SCONJ
crl-15738	161	13	despite	despite	SCONJ
crl-15738	161	14	feeling	feel	VERB
crl-15738	161	15	quite	quite	ADV
crl-15738	161	16	competent	competent	ADJ
crl-15738	161	17	,	,	PUNCT
crl-15738	161	18	she	she	PRON
crl-15738	161	19	would	would	AUX
crl-15738	161	20	have	have	VERB
crl-15738	161	21	no	no	DET
crl-15738	161	22	problems	problem	NOUN
crl-15738	161	23	asking	ask	VERB
crl-15738	161	24	for	for	ADP
crl-15738	161	25	help	help	NOUN
crl-15738	161	26	.	.	PUNCT
crl-15738	162	1	multiple	multiple	ADJ
crl-15738	162	2	regression	regression	NOUN
crl-15738	162	3	model	model	NOUN
crl-15738	162	4	as	as	SCONJ
crl-15738	162	5	discussed	discuss	VERB
crl-15738	162	6	above	above	ADV
crl-15738	162	7	,	,	PUNCT
crl-15738	162	8	examination	examination	NOUN
crl-15738	162	9	of	of	ADP
crl-15738	162	10	the	the	DET
crl-15738	162	11	correlations	correlation	NOUN
crl-15738	162	12	among	among	ADP
crl-15738	162	13	variables	variable	NOUN
crl-15738	162	14	measured	measure	VERB
crl-15738	162	15	on	on	ADP
crl-15738	162	16	a	a	DET
crl-15738	162	17	likert	likert	ADJ
crl-15738	162	18	scale	scale	NOUN
crl-15738	162	19	as	as	ADV
crl-15738	162	20	well	well	ADV
crl-15738	162	21	as	as	ADP
crl-15738	162	22	the	the	DET
crl-15738	162	23	variable	variable	ADJ
crl-15738	162	24	“	"	PUNCT
crl-15738	162	25	frequency	frequency	NOUN
crl-15738	162	26	of	of	ADP
crl-15738	162	27	visits	visit	NOUN
crl-15738	162	28	”	"	PUNCT
crl-15738	162	29	indicates	indicate	VERB
crl-15738	162	30	that	that	SCONJ
crl-15738	162	31	there	there	PRON
crl-15738	162	32	are	be	VERB
crl-15738	162	33	multiple	multiple	ADJ
crl-15738	162	34	positive	positive	ADJ
crl-15738	162	35	correlations	correlation	NOUN
crl-15738	162	36	among	among	ADP
crl-15738	162	37	the	the	DET
crl-15738	162	38	metrics	metric	NOUN
crl-15738	162	39	.	.	PUNCT
crl-15738	163	1	(	(	PUNCT
crl-15738	163	2	see	see	VERB
crl-15738	163	3	table	table	NOUN
crl-15738	163	4	3	3	NUM
crl-15738	163	5	.	.	PUNCT
crl-15738	163	6	)	)	PUNCT
crl-15738	164	1	therefore	therefore	ADV
crl-15738	164	2	,	,	PUNCT
crl-15738	164	3	the	the	DET
crl-15738	164	4	authors	author	NOUN
crl-15738	164	5	chose	choose	VERB
crl-15738	164	6	to	to	PART
crl-15738	164	7	examine	examine	VERB
crl-15738	164	8	the	the	DET
crl-15738	164	9	explanatory	explanatory	ADJ
crl-15738	164	10	power	power	NOUN
crl-15738	164	11	of	of	ADP
crl-15738	164	12	a	a	DET
crl-15738	164	13	multiple	multiple	ADJ
crl-15738	164	14	-	-	PUNCT
crl-15738	164	15	variable	variable	ADJ
crl-15738	164	16	model	model	NOUN
crl-15738	164	17	in	in	ADP
crl-15738	164	18	predicting	predict	VERB
crl-15738	164	19	“	"	PUNCT
crl-15738	164	20	confidence	confidence	NOUN
crl-15738	164	21	after	after	ADP
crl-15738	164	22	”	"	PUNCT
crl-15738	164	23	the	the	DET
crl-15738	164	24	reference	reference	NOUN
crl-15738	164	25	interaction	interaction	NOUN
crl-15738	164	26	.	.	PUNCT
crl-15738	165	1	the	the	DET
crl-15738	165	2	eight	eight	NUM
crl-15738	165	3	predictor	predictor	NOUN
crl-15738	165	4	variables	variable	NOUN
crl-15738	165	5	can	can	AUX
crl-15738	165	6	be	be	AUX
crl-15738	165	7	thought	think	VERB
crl-15738	165	8	of	of	ADP
crl-15738	165	9	as	as	ADP
crl-15738	165	10	belonging	belong	VERB
crl-15738	165	11	to	to	ADP
crl-15738	165	12	one	one	NUM
crl-15738	165	13	of	of	ADP
crl-15738	165	14	four	four	NUM
crl-15738	165	15	groups	group	NOUN
crl-15738	165	16	that	that	PRON
crl-15738	165	17	seem	seem	VERB
crl-15738	165	18	to	to	PART
crl-15738	165	19	explain	explain	VERB
crl-15738	165	20	different	different	ADJ
crl-15738	165	21	aspects	aspect	NOUN
crl-15738	165	22	of	of	ADP
crl-15738	165	23	the	the	DET
crl-15738	165	24	same	same	ADJ
crl-15738	165	25	or	or	CCONJ
crl-15738	165	26	closely	closely	ADV
crl-15738	165	27	related	relate	VERB
crl-15738	165	28	phenomena	phenomenon	NOUN
crl-15738	165	29	:	:	PUNCT
crl-15738	165	30	frequency	frequency	NOUN
crl-15738	165	31	of	of	ADP
crl-15738	165	32	visits	visit	NOUN
crl-15738	165	33	,	,	PUNCT
crl-15738	165	34	confidence	confidence	NOUN
crl-15738	165	35	before	before	ADP
crl-15738	165	36	reference	reference	NOUN
crl-15738	165	37	interaction	interaction	NOUN
crl-15738	165	38	,	,	PUNCT
crl-15738	165	39	perception	perception	NOUN
crl-15738	165	40	of	of	ADP
crl-15738	165	41	reference	reference	NOUN
crl-15738	165	42	staff	staff	NOUN
crl-15738	165	43	(	(	PUNCT
crl-15738	165	44	“	"	PUNCT
crl-15738	165	45	approachability	approachability	NOUN
crl-15738	165	46	,	,	PUNCT
crl-15738	165	47	”	"	PUNCT
crl-15738	165	48	“	"	PUNCT
crl-15738	165	49	friendliness	friendliness	NOUN
crl-15738	165	50	”	"	PUNCT
crl-15738	165	51	)	)	PUNCT
crl-15738	165	52	,	,	PUNCT
crl-15738	165	53	and	and	CCONJ
crl-15738	165	54	self	self	NOUN
crl-15738	165	55	-	-	PUNCT
crl-15738	165	56	assessment	assessment	NOUN
crl-15738	165	57	of	of	ADP
crl-15738	165	58	abilities	ability	NOUN
crl-15738	165	59	(	(	PUNCT
crl-15738	165	60	“	"	PUNCT
crl-15738	165	61	can	can	AUX
crl-15738	165	62	use	use	VERB
crl-15738	165	63	online	online	ADJ
crl-15738	165	64	catalog	catalog	NOUN
crl-15738	165	65	,	,	PUNCT
crl-15738	165	66	”	"	PUNCT
crl-15738	165	67	“	"	PUNCT
crl-15738	165	68	can	can	AUX
crl-15738	165	69	use	use	VERB
crl-15738	165	70	online	online	ADJ
crl-15738	165	71	databases	database	NOUN
crl-15738	165	72	,	,	PUNCT
crl-15738	165	73	”	"	PUNCT
crl-15738	165	74	“	"	PUNCT
crl-15738	165	75	can	can	AUX
crl-15738	165	76	334	334	NUM
crl-15738	165	77	college	college	PROPN
crl-15738	165	78	&	&	CCONJ
crl-15738	165	79	research	research	PROPN
crl-15738	165	80	libraries	library	NOUN
crl-15738	165	81	july	july	PROPN
crl-15738	165	82	2005	2005	NUM
crl-15738	165	83	figure	figure	NOUN
crl-15738	165	84	6	6	NUM
crl-15738	165	85	self	self	NOUN
crl-15738	165	86	-	-	PUNCT
crl-15738	165	87	assessment	assessment	NOUN
crl-15738	165	88	of	of	ADP
crl-15738	165	89	information	information	NOUN
crl-15738	165	90	retrieval	retrieval	NOUN
crl-15738	165	91	skills	skill	NOUN
crl-15738	165	92	(	(	PUNCT
crl-15738	165	93	n	n	ADP
crl-15738	165	94	=	=	X
crl-15738	165	95	69	69	NUM
crl-15738	165	96	)	)	PUNCT
crl-15738	165	97	(	(	PUNCT
crl-15738	165	98	a	a	X
crl-15738	165	99	)	)	PUNCT
crl-15738	165	100	can	can	AUX
crl-15738	165	101	find	find	VERB
crl-15738	165	102	books	book	NOUN
crl-15738	165	103	,	,	PUNCT
crl-15738	165	104	journals	journal	NOUN
crl-15738	165	105	and	and	CCONJ
crl-15738	165	106	reference	reference	NOUN
crl-15738	165	107	materials	material	NOUN
crl-15738	165	108	such	such	ADJ
crl-15738	165	109	as	as	ADP
crl-15738	165	110	encyclopedias	encyclopedia	NOUN
crl-15738	165	111	without	without	ADP
crl-15738	165	112	assistance	assistance	NOUN
crl-15738	165	113	(	(	PUNCT
crl-15738	165	114	m	m	PROPN
crl-15738	165	115	=	=	NOUN
crl-15738	165	116	3.71	3.71	NUM
crl-15738	165	117	,	,	PUNCT
crl-15738	165	118	sd	sd	PROPN
crl-15738	165	119	=	=	SYM
crl-15738	165	120	.925	.925	NUM
crl-15738	165	121	)	)	PUNCT
crl-15738	165	122	;	;	PUNCT
crl-15738	165	123	(	(	PUNCT
crl-15738	165	124	b	b	X
crl-15738	165	125	)	)	PUNCT
crl-15738	165	126	can	can	AUX
crl-15738	165	127	find	find	VERB
crl-15738	165	128	journal	journal	NOUN
crl-15738	165	129	articles	article	NOUN
crl-15738	165	130	without	without	ADP
crl-15738	165	131	assistance	assistance	NOUN
crl-15738	165	132	(	(	PUNCT
crl-15738	165	133	m	m	PROPN
crl-15738	165	134	=	=	X
crl-15738	165	135	3.82	3.82	NUM
crl-15738	165	136	,	,	PUNCT
crl-15738	165	137	sd	sd	NOUN
crl-15738	165	138	=	=	X
crl-15738	165	139	1.02	1.02	NUM
crl-15738	165	140	)	)	PUNCT
crl-15738	165	141	;	;	PUNCT
crl-15738	165	142	(	(	PUNCT
crl-15738	165	143	c	c	X
crl-15738	165	144	)	)	PUNCT
crl-15738	165	145	can	can	AUX
crl-15738	165	146	use	use	VERB
crl-15738	165	147	online	online	ADJ
crl-15738	165	148	databases	database	NOUN
crl-15738	165	149	without	without	ADP
crl-15738	165	150	assistance	assistance	NOUN
crl-15738	165	151	(	(	PUNCT
crl-15738	165	152	m	m	NOUN
crl-15738	165	153	=	=	NOUN
crl-15738	165	154	3.97	3.97	NUM
crl-15738	165	155	,	,	PUNCT
crl-15738	165	156	sd	sd	X
crl-15738	165	157	=	=	X
crl-15738	165	158	0.923	0.923	NUM
crl-15738	165	159	)	)	PUNCT
crl-15738	165	160	;	;	PUNCT
crl-15738	165	161	and	and	CCONJ
crl-15738	165	162	(	(	PUNCT
crl-15738	165	163	d	d	X
crl-15738	165	164	)	)	PUNCT
crl-15738	165	165	can	can	AUX
crl-15738	165	166	use	use	VERB
crl-15738	165	167	online	online	ADJ
crl-15738	165	168	catalog	catalog	NOUN
crl-15738	165	169	without	without	ADP
crl-15738	165	170	assistance	assistance	NOUN
crl-15738	165	171	(	(	PUNCT
crl-15738	165	172	m	m	PROPN
crl-15738	165	173	=	=	NOUN
crl-15738	165	174	4.01	4.01	NUM
crl-15738	165	175	,	,	PUNCT
crl-15738	165	176	sd	sd	X
crl-15738	165	177	=	=	PROPN
crl-15738	165	178	0.962	0.962	NUM
crl-15738	165	179	)	)	PUNCT
crl-15738	165	180	note	note	NOUN
crl-15738	165	181	:	:	PUNCT
crl-15738	165	182	respondents	respondent	NOUN
crl-15738	165	183	could	could	AUX
crl-15738	165	184	also	also	ADV
crl-15738	165	185	check	check	VERB
crl-15738	165	186	“	"	PUNCT
crl-15738	165	187	not	not	PART
crl-15738	165	188	used	use	VERB
crl-15738	165	189	,	,	PUNCT
crl-15738	165	190	”	"	PUNCT
crl-15738	165	191	which	which	PRON
crl-15738	165	192	was	be	AUX
crl-15738	165	193	selected	select	VERB
crl-15738	165	194	once	once	ADV
crl-15738	165	195	in	in	ADP
crl-15738	165	196	response	response	NOUN
crl-15738	165	197	to	to	PART
crl-15738	165	198	“	"	PUNCT
crl-15738	165	199	can	can	AUX
crl-15738	165	200	find	find	VERB
crl-15738	165	201	journal	journal	NOUN
crl-15738	165	202	articles	article	NOUN
crl-15738	165	203	.	.	PUNCT
crl-15738	165	204	”	"	PUNCT
crl-15738	166	1	0	0	NUM
crl-15738	166	2	5	5	NUM
crl-15738	166	3	10	10	NUM
crl-15738	166	4	15	15	NUM
crl-15738	166	5	20	20	NUM
crl-15738	166	6	25	25	NUM
crl-15738	166	7	30	30	NUM
crl-15738	166	8	always	always	ADV
crl-15738	166	9	never	never	ADV
crl-15738	166	10	do	do	AUX
crl-15738	166	11	n't	not	PART
crl-15738	166	12	use	use	VERB
crl-15738	166	13	number	number	NOUN
crl-15738	166	14	of	of	ADP
crl-15738	166	15	respondents	respondent	NOUN
crl-15738	166	16	0	0	NUM
crl-15738	166	17	5	5	NUM
crl-15738	166	18	10	10	NUM
crl-15738	166	19	15	15	NUM
crl-15738	166	20	20	20	NUM
crl-15738	166	21	25	25	NUM
crl-15738	166	22	30	30	NUM
crl-15738	166	23	always	always	ADV
crl-15738	166	24	never	never	ADV
crl-15738	166	25	do	do	AUX
crl-15738	166	26	n't	not	PART
crl-15738	166	27	use	use	VERB
crl-15738	166	28	number	number	NOUN
crl-15738	166	29	of	of	ADP
crl-15738	166	30	respondents	respondent	NOUN
crl-15738	166	31	0	0	NUM
crl-15738	166	32	5	5	NUM
crl-15738	166	33	10	10	NUM
crl-15738	166	34	15	15	NUM
crl-15738	166	35	20	20	NUM
crl-15738	166	36	25	25	NUM
crl-15738	166	37	30	30	NUM
crl-15738	166	38	always	always	ADV
crl-15738	166	39	never	never	ADV
crl-15738	166	40	do	do	AUX
crl-15738	166	41	n't	not	PART
crl-15738	166	42	use	use	VERB
crl-15738	166	43	number	number	NOUN
crl-15738	166	44	of	of	ADP
crl-15738	166	45	respondents	respondent	NOUN
crl-15738	166	46	0	0	NUM
crl-15738	166	47	5	5	NUM
crl-15738	166	48	10	10	NUM
crl-15738	166	49	15	15	NUM
crl-15738	166	50	20	20	NUM
crl-15738	166	51	25	25	NUM
crl-15738	166	52	30	30	NUM
crl-15738	166	53	always	always	ADV
crl-15738	166	54	never	never	ADV
crl-15738	166	55	do	do	AUX
crl-15738	166	56	n't	not	PART
crl-15738	166	57	use	use	VERB
crl-15738	166	58	number	number	NOUN
crl-15738	166	59	of	of	ADP
crl-15738	166	60	respondents	respondent	NOUN
crl-15738	166	61	a.	a.	PROPN
crl-15738	166	62	can	can	AUX
crl-15738	166	63	find	find	VERB
crl-15738	166	64	books	book	NOUN
crl-15738	166	65	b.	b.	PROPN
crl-15738	166	66	can	can	AUX
crl-15738	166	67	find	find	VERB
crl-15738	166	68	articles	article	NOUN
crl-15738	166	69	c.	c.	PROPN
crl-15738	166	70	can	can	AUX
crl-15738	166	71	use	use	VERB
crl-15738	166	72	online	online	ADJ
crl-15738	166	73	databases	database	NOUN
crl-15738	166	74	d.	d.	PROPN
crl-15738	166	75	can	can	AUX
crl-15738	166	76	use	use	VERB
crl-15738	166	77	online	online	ADJ
crl-15738	166	78	catalog	catalog	NOUN
crl-15738	166	79	find	find	VERB
crl-15738	166	80	articles	article	NOUN
crl-15738	166	81	,	,	PUNCT
crl-15738	166	82	”	"	PUNCT
crl-15738	166	83	“	"	PUNCT
crl-15738	166	84	can	can	AUX
crl-15738	166	85	find	find	VERB
crl-15738	166	86	books	book	NOUN
crl-15738	166	87	”	"	PUNCT
crl-15738	166	88	)	)	PUNCT
crl-15738	166	89	.	.	PUNCT
crl-15738	167	1	indeed	indeed	ADV
crl-15738	167	2	,	,	PUNCT
crl-15738	167	3	there	there	PRON
crl-15738	167	4	is	be	VERB
crl-15738	167	5	high	high	ADJ
crl-15738	167	6	correlation	correlation	NOUN
crl-15738	167	7	among	among	ADP
crl-15738	167	8	the	the	DET
crl-15738	167	9	variables	variable	NOUN
crl-15738	167	10	within	within	ADP
crl-15738	167	11	these	these	DET
crl-15738	167	12	groups	group	NOUN
crl-15738	167	13	,	,	PUNCT
crl-15738	167	14	as	as	SCONJ
crl-15738	167	15	shown	show	VERB
crl-15738	167	16	in	in	ADP
crl-15738	167	17	table	table	NOUN
crl-15738	167	18	3	3	NUM
crl-15738	167	19	.	.	PUNCT
crl-15738	168	1	although	although	SCONJ
crl-15738	168	2	“	"	PUNCT
crl-15738	168	3	confidence	confidence	NOUN
crl-15738	168	4	before	before	ADP
crl-15738	168	5	”	"	PUNCT
crl-15738	168	6	reference	reference	NOUN
crl-15738	168	7	interaction	interaction	NOUN
crl-15738	168	8	seems	seem	VERB
crl-15738	168	9	obviously	obviously	ADV
crl-15738	168	10	related	relate	VERB
crl-15738	168	11	to	to	ADP
crl-15738	168	12	“	"	PUNCT
crl-15738	168	13	confidence	confidence	NOUN
crl-15738	168	14	a	a	DET
crl-15738	168	15	er	er	INTJ
crl-15738	168	16	”	"	PUNCT
crl-15738	168	17	reference	reference	NOUN
crl-15738	168	18	interaction	interaction	NOUN
crl-15738	168	19	(	(	PUNCT
crl-15738	168	20	r2	r2	NOUN
crl-15738	168	21	=	=	SYM
crl-15738	168	22	0.0579	0.0579	NUM
crl-15738	168	23	,	,	PUNCT
crl-15738	168	24	p	p	NOUN
crl-15738	168	25	=	=	X
crl-15738	168	26	0.0465	0.0465	NUM
crl-15738	168	27	)	)	PUNCT
crl-15738	168	28	,	,	PUNCT
crl-15738	168	29	the	the	DET
crl-15738	168	30	correlation	correlation	NOUN
crl-15738	168	31	is	be	AUX
crl-15738	168	32	barely	barely	ADV
crl-15738	168	33	significant	significant	ADJ
crl-15738	168	34	and	and	CCONJ
crl-15738	168	35	only	only	ADV
crl-15738	168	36	a	a	DET
crl-15738	168	37	small	small	ADJ
crl-15738	168	38	portion	portion	NOUN
crl-15738	168	39	of	of	ADP
crl-15738	168	40	the	the	DET
crl-15738	168	41	variation	variation	NOUN
crl-15738	168	42	(	(	PUNCT
crl-15738	168	43	5.79	5.79	NUM
crl-15738	168	44	%	%	NOUN
crl-15738	168	45	)	)	PUNCT
crl-15738	168	46	in	in	ADP
crl-15738	168	47	“	"	PUNCT
crl-15738	168	48	confidence	confidence	NOUN
crl-15738	168	49	a	a	DET
crl-15738	168	50	er	er	INTJ
crl-15738	168	51	”	"	PUNCT
crl-15738	168	52	reference	reference	NOUN
crl-15738	168	53	interaction	interaction	NOUN
crl-15738	168	54	is	be	AUX
crl-15738	168	55	explained	explain	VERB
crl-15738	168	56	by	by	ADP
crl-15738	168	57	“	"	PUNCT
crl-15738	168	58	confidence	confidence	NOUN
crl-15738	168	59	before	before	ADP
crl-15738	168	60	”	"	PUNCT
crl-15738	168	61	reference	reference	NOUN
crl-15738	168	62	interaction	interaction	NOUN
crl-15738	168	63	.	.	PUNCT
crl-15738	169	1	confidence	confidence	NOUN
crl-15738	169	2	before	before	SCONJ
crl-15738	169	3	reference	reference	NOUN
crl-15738	169	4	interaction	interaction	NOUN
crl-15738	169	5	was	be	AUX
crl-15738	169	6	therefore	therefore	ADV
crl-15738	169	7	retained	retain	VERB
crl-15738	169	8	as	as	ADP
crl-15738	169	9	a	a	DET
crl-15738	169	10	separate	separate	ADJ
crl-15738	169	11	predictor	predictor	NOUN
crl-15738	169	12	variable	variable	NOUN
crl-15738	169	13	for	for	ADP
crl-15738	169	14	evaluation	evaluation	NOUN
crl-15738	169	15	in	in	ADP
crl-15738	169	16	the	the	DET
crl-15738	169	17	final	final	ADJ
crl-15738	169	18	model	model	NOUN
crl-15738	169	19	.	.	PUNCT
crl-15738	170	1	frequency	frequency	NOUN
crl-15738	170	2	of	of	ADP
crl-15738	170	3	visits	visit	NOUN
crl-15738	170	4	is	be	AUX
crl-15738	170	5	the	the	DET
crl-15738	170	6	only	only	ADJ
crl-15738	170	7	other	other	ADJ
crl-15738	170	8	“	"	PUNCT
crl-15738	170	9	group	group	NOUN
crl-15738	170	10	”	"	PUNCT
crl-15738	170	11	containing	contain	VERB
crl-15738	170	12	just	just	ADV
crl-15738	170	13	one	one	NUM
crl-15738	170	14	variable	variable	NOUN
crl-15738	170	15	(	(	PUNCT
crl-15738	170	16	accounting	account	VERB
crl-15738	170	17	for	for	ADP
crl-15738	170	18	0.90	0.90	NUM
crl-15738	170	19	%	%	NOUN
crl-15738	170	20	of	of	ADP
crl-15738	170	21	the	the	DET
crl-15738	170	22	variation	variation	NOUN
crl-15738	170	23	in	in	ADP
crl-15738	170	24	“	"	PUNCT
crl-15738	170	25	confidence	confidence	NOUN
crl-15738	170	26	a	a	DET
crl-15738	170	27	er	er	INTJ
crl-15738	170	28	”	"	PUNCT
crl-15738	170	29	reference	reference	NOUN
crl-15738	170	30	interaction	interaction	NOUN
crl-15738	170	31	)	)	PUNCT
crl-15738	170	32	.	.	PUNCT
crl-15738	171	1	because	because	SCONJ
crl-15738	171	2	correlations	correlation	NOUN
crl-15738	171	3	among	among	ADP
crl-15738	171	4	variables	variable	NOUN
crl-15738	171	5	within	within	ADP
crl-15738	171	6	self	self	NOUN
crl-15738	171	7	-	-	PUNCT
crl-15738	171	8	assessment	assessment	NOUN
crl-15738	171	9	of	of	ADP
crl-15738	171	10	abilities	ability	NOUN
crl-15738	171	11	and	and	CCONJ
crl-15738	171	12	perception	perception	NOUN
crl-15738	171	13	of	of	ADP
crl-15738	171	14	reference	reference	NOUN
crl-15738	171	15	staff	staff	NOUN
crl-15738	171	16	are	be	AUX
crl-15738	171	17	generally	generally	ADV
crl-15738	171	18	high	high	ADJ
crl-15738	171	19	(	(	PUNCT
crl-15738	171	20	p	p	NOUN
crl-15738	171	21	<	<	X
crl-15738	171	22	0.0011	0.0011	NUM
crl-15738	171	23	,	,	PUNCT
crl-15738	171	24	table	table	NOUN
crl-15738	171	25	3	3	NUM
crl-15738	171	26	)	)	PUNCT
crl-15738	171	27	,	,	PUNCT
crl-15738	171	28	the	the	DET
crl-15738	171	29	authors	author	NOUN
crl-15738	171	30	chose	choose	VERB
crl-15738	171	31	to	to	PART
crl-15738	171	32	first	first	ADV
crl-15738	171	33	identify	identify	VERB
crl-15738	171	34	the	the	DET
crl-15738	171	35	best	good	ADJ
crl-15738	171	36	predictor	predictor	NOUN
crl-15738	171	37	of	of	ADP
crl-15738	171	38	“	"	PUNCT
crl-15738	171	39	confidence	confidence	NOUN
crl-15738	171	40	a	a	DET
crl-15738	171	41	er	er	INTJ
crl-15738	171	42	”	"	PUNCT
crl-15738	171	43	reference	reference	NOUN
crl-15738	171	44	interaction	interaction	NOUN
crl-15738	171	45	within	within	ADP
crl-15738	171	46	each	each	PRON
crl-15738	171	47	of	of	ADP
crl-15738	171	48	these	these	DET
crl-15738	171	49	two	two	NUM
crl-15738	171	50	groups	group	NOUN
crl-15738	171	51	before	before	ADP
crl-15738	171	52	the	the	DET
crl-15738	171	53	impact	impact	NOUN
crl-15738	171	54	of	of	ADP
crl-15738	171	55	reference	reference	NOUN
crl-15738	171	56	services	service	NOUN
crl-15738	171	57	provided	provide	VERB
crl-15738	171	58	to	to	AUX
crl-15738	171	59	undergraduate	undergraduate	VERB
crl-15738	171	60	students	student	NOUN
crl-15738	171	61	335	335	NUM
crl-15738	171	62	ta	ta	ADP
crl-15738	171	63	b	b	PROPN
crl-15738	171	64	l	l	X
crl-15738	171	65	e	e	NOUN
crl-15738	171	66	3	3	NUM
crl-15738	171	67	c	c	NOUN
crl-15738	171	68	or	or	CCONJ
crl-15738	171	69	re	re	ADP
crl-15738	171	70	la	la	X
crl-15738	171	71	ti	ti	VERB
crl-15738	171	72	on	on	ADP
crl-15738	171	73	a	a	DET
crl-15738	171	74	m	m	NOUN
crl-15738	171	75	on	on	ADP
crl-15738	171	76	g	g	X
crl-15738	171	77	th	th	X
crl-15738	171	78	e	e	X
crl-15738	171	79	v	v	PROPN
crl-15738	171	80	ar	ar	PROPN
crl-15738	171	81	ia	ia	PROPN
crl-15738	171	82	bl	bl	PROPN
crl-15738	171	83	es	es	PROPN
crl-15738	171	84	(	(	PUNCT
crl-15738	171	85	n	n	CCONJ
crl-15738	171	86	=	=	SYM
crl-15738	171	87	6	6	NUM
crl-15738	171	88	9	9	NUM
crl-15738	171	89	,	,	PUNCT
crl-15738	171	90	e	e	PROPN
crl-15738	171	91	xc	xc	PROPN
crl-15738	171	92	ep	ep	PROPN
crl-15738	171	93	t	t	PROPN
crl-15738	171	94	“	"	PUNCT
crl-15738	171	95	c	c	PROPN
crl-15738	171	96	an	an	DET
crl-15738	171	97	f	f	NOUN
crl-15738	171	98	in	in	ADP
crl-15738	171	99	d	d	PROPN
crl-15738	172	1	a	a	DET
crl-15738	172	2	rt	rt	NOUN
crl-15738	172	3	ic	ic	PROPN
crl-15738	172	4	le	le	PROPN
crl-15738	172	5	s	s	PROPN
crl-15738	172	6	,	,	PUNCT
crl-15738	172	7	”	"	PUNCT
crl-15738	172	8	w	w	ADP
crl-15738	172	9	he	he	PRON
crl-15738	172	10	re	re	ADP
crl-15738	172	11	n	n	ADV
crl-15738	172	12	=	=	SYM
crl-15738	172	13	6	6	NUM
crl-15738	172	14	8	8	NUM
crl-15738	172	15	be	be	AUX
crl-15738	172	16	ca	can	AUX
crl-15738	172	17	us	we	PRON
crl-15738	172	18	e	e	NOUN
crl-15738	172	19	on	on	ADP
crl-15738	172	20	e	e	PROPN
crl-15738	172	21	re	re	PROPN
crl-15738	172	22	sp	sp	NOUN
crl-15738	172	23	on	on	ADP
crl-15738	172	24	de	de	X
crl-15738	172	25	nt	not	PART
crl-15738	172	26	s	s	PROPN
crl-15738	172	27	el	el	PROPN
crl-15738	173	1	ec	ec	PROPN
crl-15738	173	2	te	te	PROPN
crl-15738	174	1	d	d	PROPN
crl-15738	174	2	“	"	PUNCT
crl-15738	174	3	d	d	NOUN
crl-15738	174	4	on	on	ADP
crl-15738	174	5	’	'	PUNCT
crl-15738	174	6	t	t	NOUN
crl-15738	174	7	u	u	NOUN
crl-15738	174	8	se	se	X
crl-15738	174	9	”	"	PUNCT
crl-15738	174	10	)	)	PUNCT
crl-15738	174	11	.	.	PUNCT
crl-15738	175	1	c	c	NOUN
crl-15738	175	2	on	on	ADP
crl-15738	175	3	fid	fid	PROPN
crl-15738	175	4	en	en	ADP
crl-15738	175	5	ce	ce	PROPN
crl-15738	175	6	b	b	PROPN
crl-15738	175	7	ef	ef	PROPN
crl-15738	175	8	or	or	CCONJ
crl-15738	175	9	e	e	NOUN
crl-15738	175	10	c	c	NOUN
crl-15738	175	11	on	on	ADP
crl-15738	175	12	fid	fid	NOUN
crl-15738	175	13	en	en	ADP
crl-15738	175	14	ce	ce	PROPN
crl-15738	175	15	a	a	DET
crl-15738	175	16	ft	ft	NOUN
crl-15738	175	17	er	er	INTJ
crl-15738	175	18	a	a	DET
crl-15738	175	19	pp	pp	ADJ
crl-15738	175	20	ro	ro	PROPN
crl-15738	175	21	ac	ac	PROPN
crl-15738	175	22	ha	ha	INTJ
crl-15738	175	23	bi	bi	PROPN
crl-15738	175	24	lit	light	VERB
crl-15738	175	25	y	y	PROPN
crl-15738	176	1	f	f	PROPN
crl-15738	177	1	ri	ri	PROPN
crl-15738	177	2	en	en	ADP
crl-15738	177	3	dl	dl	PROPN
crl-15738	177	4	in	in	ADP
crl-15738	177	5	es	es	PROPN
crl-15738	177	6	s	s	PROPN
crl-15738	177	7	c	c	PROPN
crl-15738	177	8	an	an	DET
crl-15738	177	9	u	u	NOUN
crl-15738	177	10	se	se	PROPN
crl-15738	177	11	c	c	PROPN
crl-15738	177	12	at	at	ADP
crl-15738	177	13	al	al	PROPN
crl-15738	177	14	og	og	PROPN
crl-15738	177	15	c	c	PROPN
crl-15738	177	16	an	an	DET
crl-15738	177	17	u	u	NOUN
crl-15738	177	18	se	se	X
crl-15738	177	19	d	d	PROPN
crl-15738	177	20	at	at	ADP
crl-15738	177	21	ab	ab	PROPN
crl-15738	177	22	as	as	ADP
crl-15738	177	23	es	es	ADP
crl-15738	177	24	c	c	PROPN
crl-15738	177	25	an	an	DET
crl-15738	177	26	f	f	NOUN
crl-15738	177	27	in	in	ADP
crl-15738	177	28	d	d	PROPN
crl-15738	178	1	a	a	DET
crl-15738	178	2	rt	rt	NOUN
crl-15738	178	3	ic	ic	INTJ
crl-15738	178	4	le	le	PROPN
crl-15738	178	5	s	s	NOUN
crl-15738	178	6	c	c	NOUN
crl-15738	178	7	an	an	DET
crl-15738	178	8	f	f	NOUN
crl-15738	178	9	in	in	ADP
crl-15738	178	10	d	d	PROPN
crl-15738	178	11	b	b	PROPN
crl-15738	178	12	oo	oo	NOUN
crl-15738	179	1	ks	ks	ADP
crl-15738	180	1	f	f	PROPN
crl-15738	181	1	re	re	INTJ
crl-15738	181	2	qu	qu	X
crl-15738	181	3	en	en	X
crl-15738	181	4	cy	cy	NOUN
crl-15738	182	1	o	o	NOUN
crl-15738	183	1	f	f	X
crl-15738	184	1	v	v	NOUN
crl-15738	184	2	is	be	AUX
crl-15738	184	3	it	it	PRON
crl-15738	184	4	s	s	VERB
crl-15738	184	5	r2	r2	NOUN
crl-15738	184	6	0	0	NUM
crl-15738	184	7	.	.	PUNCT
crl-15738	185	1	14	14	NUM
crl-15738	185	2	2	2	NUM
crl-15738	185	3	0	0	NUM
crl-15738	185	4	.	.	NUM
crl-15738	185	5	00	00	NUM
crl-15738	185	6	9	9	NUM
crl-15738	185	7	0	0	NUM
crl-15738	185	8	.	.	PUNCT
crl-15738	185	9	16	16	NUM
crl-15738	185	10	8	8	NUM
crl-15738	185	11	0	0	NUM
crl-15738	185	12	.	.	NUM
crl-15738	185	13	02	02	NUM
crl-15738	185	14	6	6	NUM
crl-15738	185	15	0	0	NUM
crl-15738	185	16	.	.	NUM
crl-15738	185	17	09	09	NUM
crl-15738	185	18	1	1	NUM
crl-15738	185	19	0	0	NUM
crl-15738	185	20	.	.	NUM
crl-15738	186	1	07	07	NUM
crl-15738	186	2	1	1	NUM
crl-15738	186	3	0	0	NUM
crl-15738	186	4	.	.	NUM
crl-15738	186	5	04	04	NUM
crl-15738	186	6	2	2	NUM
crl-15738	186	7	0	0	NUM
crl-15738	186	8	.	.	NUM
crl-15738	186	9	10	10	NUM
crl-15738	186	10	0	0	NUM
crl-15738	186	11	p	p	NOUN
crl-15738	186	12	0	0	NUM
crl-15738	186	13	.	.	NUM
crl-15738	186	14	00	00	NUM
crl-15738	187	1	1	1	NUM
crl-15738	187	2	0	0	NUM
crl-15738	187	3	.	.	PUNCT
crl-15738	188	1	43	43	NUM
crl-15738	188	2	7	7	NUM
crl-15738	188	3	0	0	NUM
crl-15738	188	4	.	.	NUM
crl-15738	188	5	00	00	NUM
crl-15738	189	1	1	1	NUM
crl-15738	189	2	0	0	NUM
crl-15738	189	3	.	.	NUM
crl-15738	190	1	18	18	NUM
crl-15738	190	2	4	4	NUM
crl-15738	190	3	0	0	NUM
crl-15738	190	4	.	.	NUM
crl-15738	190	5	01	01	NUM
crl-15738	190	6	2	2	NUM
crl-15738	190	7	0	0	NUM
crl-15738	190	8	.	.	NUM
crl-15738	190	9	02	02	NUM
crl-15738	190	10	7	7	NUM
crl-15738	190	11	0	0	NUM
crl-15738	190	12	.	.	NUM
crl-15738	190	13	09	09	NUM
crl-15738	190	14	2	2	NUM
crl-15738	190	15	0	0	NUM
crl-15738	190	16	.	.	NUM
crl-15738	190	17	00	00	NUM
crl-15738	191	1	8	8	NUM
crl-15738	191	2	c	c	NOUN
crl-15738	191	3	on	on	ADP
crl-15738	191	4	fid	fid	NOUN
crl-15738	191	5	en	en	ADP
crl-15738	191	6	ce	ce	PROPN
crl-15738	191	7	b	b	PROPN
crl-15738	191	8	ef	ef	PROPN
crl-15738	191	9	or	or	CCONJ
crl-15738	191	10	e	e	NOUN
crl-15738	191	11	r2	r2	PROPN
crl-15738	191	12	na	na	ADP
crl-15738	191	13	0	0	NUM
crl-15738	191	14	.	.	PUNCT
crl-15738	191	15	05	05	NUM
crl-15738	192	1	8	8	NUM
crl-15738	192	2	0	0	NUM
crl-15738	192	3	.	.	NUM
crl-15738	192	4	02	02	NUM
crl-15738	193	1	3	3	NUM
crl-15738	193	2	0	0	NUM
crl-15738	193	3	.	.	NUM
crl-15738	193	4	00	00	NUM
crl-15738	193	5	2	2	NUM
crl-15738	193	6	0	0	NUM
crl-15738	193	7	.	.	NUM
crl-15738	193	8	17	17	NUM
crl-15738	193	9	8	8	NUM
crl-15738	193	10	0	0	NUM
crl-15738	193	11	.	.	NUM
crl-15738	193	12	11	11	NUM
crl-15738	193	13	6	6	NUM
crl-15738	193	14	0	0	NUM
crl-15738	193	15	.	.	NUM
crl-15738	193	16	12	12	NUM
crl-15738	193	17	5	5	NUM
crl-15738	193	18	0	0	NUM
crl-15738	193	19	.	.	PUNCT
crl-15738	193	20	05	05	NUM
crl-15738	194	1	6	6	NUM
crl-15738	194	2	p	p	NOUN
crl-15738	194	3	0	0	NUM
crl-15738	194	4	.	.	PUNCT
crl-15738	194	5	04	04	NUM
crl-15738	195	1	7	7	NUM
crl-15738	195	2	0	0	NUM
crl-15738	195	3	.	.	NUM
crl-15738	195	4	21	21	NUM
crl-15738	195	5	3	3	NUM
crl-15738	195	6	0	0	NUM
crl-15738	195	7	.	.	PUNCT
crl-15738	195	8	70	70	NUM
crl-15738	195	9	2	2	NUM
crl-15738	195	10	0	0	NUM
crl-15738	195	11	.	.	NUM
crl-15738	195	12	00	00	NUM
crl-15738	195	13	0	0	NUM
crl-15738	195	14	0	0	NUM
crl-15738	195	15	.	.	NUM
crl-15738	195	16	00	00	NUM
crl-15738	195	17	4	4	NUM
crl-15738	195	18	0	0	NUM
crl-15738	195	19	.	.	NUM
crl-15738	195	20	00	00	NUM
crl-15738	196	1	3	3	NUM
crl-15738	196	2	0	0	NUM
crl-15738	196	3	.	.	PUNCT
crl-15738	197	1	05	05	NUM
crl-15738	197	2	0	0	NUM
crl-15738	198	1	c	c	NOUN
crl-15738	198	2	on	on	ADP
crl-15738	198	3	fid	fid	NOUN
crl-15738	198	4	en	en	ADP
crl-15738	198	5	ce	ce	PROPN
crl-15738	198	6	a	a	DET
crl-15738	198	7	ft	ft	NOUN
crl-15738	198	8	er	er	INTJ
crl-15738	198	9	r2	r2	PROPN
crl-15738	198	10	0	0	NUM
crl-15738	198	11	.	.	PUNCT
crl-15738	199	1	05	05	NUM
crl-15738	199	2	8	8	NUM
crl-15738	199	3	na	na	ADP
crl-15738	199	4	0	0	NUM
crl-15738	199	5	.	.	PUNCT
crl-15738	199	6	01	01	NUM
crl-15738	199	7	0	0	NUM
crl-15738	199	8	0	0	NUM
crl-15738	199	9	.	.	PUNCT
crl-15738	199	10	08	08	NUM
crl-15738	200	1	1	1	NUM
crl-15738	200	2	0	0	NUM
crl-15738	200	3	.	.	NUM
crl-15738	201	1	01	01	NUM
crl-15738	202	1	1	1	NUM
crl-15738	202	2	0	0	NUM
crl-15738	202	3	.	.	NUM
crl-15738	202	4	00	00	NUM
crl-15738	203	1	4	4	NUM
crl-15738	203	2	0	0	NUM
crl-15738	203	3	.	.	NUM
crl-15738	203	4	00	00	NUM
crl-15738	204	1	8	8	NUM
crl-15738	204	2	0	0	NUM
crl-15738	204	3	.	.	NUM
crl-15738	204	4	04	04	NUM
crl-15738	205	1	5	5	NUM
crl-15738	205	2	p	p	NOUN
crl-15738	205	3	0	0	NUM
crl-15738	205	4	.	.	PUNCT
crl-15738	205	5	04	04	NUM
crl-15738	206	1	7	7	NUM
crl-15738	206	2	0	0	NUM
crl-15738	206	3	.	.	PUNCT
crl-15738	206	4	42	42	NUM
crl-15738	206	5	5	5	NUM
crl-15738	206	6	0	0	NUM
crl-15738	206	7	.	.	NUM
crl-15738	206	8	01	01	NUM
crl-15738	206	9	8	8	NUM
crl-15738	206	10	0	0	NUM
crl-15738	206	11	.	.	NUM
crl-15738	206	12	39	39	NUM
crl-15738	206	13	0	0	NUM
crl-15738	206	14	0	0	NUM
crl-15738	206	15	.	.	PUNCT
crl-15738	206	16	60	60	NUM
crl-15738	206	17	3	3	NUM
crl-15738	206	18	0	0	NUM
crl-15738	206	19	.	.	PUNCT
crl-15738	206	20	46	46	NUM
crl-15738	206	21	1	1	NUM
crl-15738	206	22	0	0	NUM
crl-15738	206	23	.	.	NUM
crl-15738	206	24	07	07	NUM
crl-15738	206	25	9	9	NUM
crl-15738	206	26	a	a	DET
crl-15738	206	27	pp	pp	PROPN
crl-15738	206	28	ro	ro	PROPN
crl-15738	206	29	ac	ac	PROPN
crl-15738	206	30	ha	ha	INTJ
crl-15738	206	31	bi	bi	PROPN
crl-15738	206	32	lit	light	VERB
crl-15738	206	33	y	y	PROPN
crl-15738	206	34	r2	r2	PROPN
crl-15738	206	35	0	0	NUM
crl-15738	206	36	.	.	NUM
crl-15738	207	1	02	02	NUM
crl-15738	207	2	3	3	NUM
crl-15738	207	3	0	0	NUM
crl-15738	207	4	.	.	NUM
crl-15738	207	5	01	01	NUM
crl-15738	207	6	0	0	NUM
crl-15738	207	7	na	na	ADP
crl-15738	207	8	0	0	NUM
crl-15738	207	9	.	.	PUNCT
crl-15738	207	10	32	32	NUM
crl-15738	207	11	4	4	NUM
crl-15738	207	12	0	0	NUM
crl-15738	207	13	.	.	NUM
crl-15738	207	14	00	00	NUM
crl-15738	208	1	7	7	NUM
crl-15738	208	2	0	0	NUM
crl-15738	208	3	.	.	NUM
crl-15738	208	4	01	01	NUM
crl-15738	209	1	1	1	NUM
crl-15738	209	2	0	0	NUM
crl-15738	209	3	.	.	NUM
crl-15738	210	1	03	03	NUM
crl-15738	210	2	6	6	NUM
crl-15738	210	3	0	0	NUM
crl-15738	210	4	.	.	NUM
crl-15738	210	5	06	06	NUM
crl-15738	211	1	7	7	NUM
crl-15738	211	2	p	p	NOUN
crl-15738	211	3	0	0	NUM
crl-15738	211	4	.	.	SYM
crl-15738	211	5	21	21	NUM
crl-15738	211	6	2	2	NUM
crl-15738	211	7	0	0	NUM
crl-15738	211	8	.	.	PUNCT
crl-15738	212	1	42	42	NUM
crl-15738	212	2	5	5	NUM
crl-15738	212	3	<	<	X
crl-15738	212	4	.	.	PUNCT
crl-15738	213	1	00	00	NUM
crl-15738	213	2	1	1	NUM
crl-15738	213	3	0	0	NUM
crl-15738	213	4	.	.	PUNCT
crl-15738	214	1	49	49	NUM
crl-15738	214	2	7	7	NUM
crl-15738	214	3	0	0	NUM
crl-15738	214	4	.	.	PUNCT
crl-15738	214	5	38	38	NUM
crl-15738	214	6	1	1	NUM
crl-15738	214	7	0	0	NUM
crl-15738	214	8	.	.	NUM
crl-15738	214	9	12	12	NUM
crl-15738	214	10	3	3	NUM
crl-15738	214	11	0	0	NUM
crl-15738	214	12	.	.	PUNCT
crl-15738	214	13	03	03	NUM
crl-15738	214	14	1	1	NUM
crl-15738	214	15	f	f	PROPN
crl-15738	214	16	ri	ri	PROPN
crl-15738	214	17	en	en	ADP
crl-15738	214	18	dl	dl	PROPN
crl-15738	214	19	in	in	ADP
crl-15738	214	20	es	es	PROPN
crl-15738	214	21	s	s	PRON
crl-15738	214	22	r2	r2	NOUN
crl-15738	214	23	0	0	NUM
crl-15738	214	24	.	.	NUM
crl-15738	214	25	00	00	NUM
crl-15738	215	1	2	2	NUM
crl-15738	215	2	0	0	NUM
crl-15738	215	3	.	.	PUNCT
crl-15738	216	1	08	08	NUM
crl-15738	217	1	1	1	NUM
crl-15738	217	2	0	0	NUM
crl-15738	217	3	.	.	NUM
crl-15738	218	1	32	32	NUM
crl-15738	218	2	4	4	NUM
crl-15738	218	3	na	na	ADP
crl-15738	218	4	0	0	NUM
crl-15738	218	5	.	.	NUM
crl-15738	218	6	00	00	NUM
crl-15738	219	1	0	0	NUM
crl-15738	219	2	0	0	NUM
crl-15738	219	3	.	.	NUM
crl-15738	219	4	00	00	NUM
crl-15738	220	1	0	0	NUM
crl-15738	220	2	0	0	NUM
crl-15738	220	3	.	.	NUM
crl-15738	221	1	02	02	NUM
crl-15738	221	2	7	7	NUM
crl-15738	221	3	0	0	NUM
crl-15738	221	4	.	.	NUM
crl-15738	221	5	00	00	NUM
crl-15738	222	1	8	8	NUM
crl-15738	222	2	p	p	NOUN
crl-15738	222	3	0	0	NUM
crl-15738	222	4	.	.	PUNCT
crl-15738	223	1	70	70	NUM
crl-15738	223	2	2	2	NUM
crl-15738	223	3	0	0	NUM
crl-15738	223	4	.	.	NUM
crl-15738	223	5	01	01	NUM
crl-15738	223	6	8	8	NUM
crl-15738	223	7	<	<	X
crl-15738	223	8	.	.	PUNCT
crl-15738	223	9	00	00	NUM
crl-15738	224	1	1	1	NUM
crl-15738	224	2	0	0	NUM
crl-15738	224	3	.	.	NUM
crl-15738	225	1	85	85	NUM
crl-15738	225	2	6	6	NUM
crl-15738	225	3	0	0	NUM
crl-15738	225	4	.	.	PUNCT
crl-15738	226	1	87	87	NUM
crl-15738	226	2	7	7	NUM
crl-15738	226	3	0	0	NUM
crl-15738	226	4	.	.	NUM
crl-15738	226	5	17	17	NUM
crl-15738	226	6	9	9	NUM
crl-15738	226	7	0	0	NUM
crl-15738	226	8	.	.	PUNCT
crl-15738	226	9	45	45	NUM
crl-15738	226	10	7	7	NUM
crl-15738	226	11	c	c	NOUN
crl-15738	226	12	an	an	DET
crl-15738	226	13	u	u	NOUN
crl-15738	226	14	se	se	PROPN
crl-15738	226	15	c	c	PROPN
crl-15738	226	16	at	at	ADP
crl-15738	226	17	al	al	PROPN
crl-15738	226	18	og	og	PROPN
crl-15738	226	19	r2	r2	PROPN
crl-15738	226	20	0	0	NUM
crl-15738	226	21	.	.	PUNCT
crl-15738	227	1	17	17	NUM
crl-15738	227	2	8	8	NUM
crl-15738	227	3	0	0	NUM
crl-15738	227	4	.	.	NUM
crl-15738	227	5	01	01	NUM
crl-15738	227	6	1	1	NUM
crl-15738	227	7	0	0	NUM
crl-15738	227	8	.	.	NUM
crl-15738	227	9	00	00	NUM
crl-15738	228	1	7	7	NUM
crl-15738	228	2	0	0	NUM
crl-15738	228	3	.	.	NUM
crl-15738	228	4	00	00	NUM
crl-15738	228	5	0	0	NUM
crl-15738	228	6	na	na	ADP
crl-15738	228	7	0	0	NUM
crl-15738	228	8	.	.	PUNCT
crl-15738	228	9	74	74	NUM
crl-15738	228	10	2	2	NUM
crl-15738	228	11	0	0	NUM
crl-15738	228	12	.	.	PUNCT
crl-15738	228	13	33	33	NUM
crl-15738	228	14	3	3	NUM
crl-15738	228	15	0	0	NUM
crl-15738	228	16	.	.	PUNCT
crl-15738	228	17	14	14	NUM
crl-15738	228	18	8	8	NUM
crl-15738	228	19	p	p	NOUN
crl-15738	228	20	0	0	NUM
crl-15738	228	21	.	.	NUM
crl-15738	228	22	00	00	NUM
crl-15738	228	23	0	0	NUM
crl-15738	228	24	0	0	NUM
crl-15738	228	25	.	.	PUNCT
crl-15738	228	26	39	39	NUM
crl-15738	228	27	0	0	NUM
crl-15738	228	28	0	0	NUM
crl-15738	228	29	.	.	PUNCT
crl-15738	228	30	49	49	NUM
crl-15738	228	31	7	7	NUM
crl-15738	228	32	0	0	NUM
crl-15738	228	33	.	.	NUM
crl-15738	228	34	85	85	NUM
crl-15738	228	35	6	6	NUM
crl-15738	228	36	<	<	NUM
crl-15738	228	37	.	.	PUNCT
crl-15738	228	38	00	00	NUM
crl-15738	229	1	1	1	NUM
crl-15738	229	2	<	<	X
crl-15738	229	3	.	.	PUNCT
crl-15738	230	1	00	00	NUM
crl-15738	230	2	1	1	NUM
crl-15738	230	3	0	0	NUM
crl-15738	230	4	.	.	NUM
crl-15738	230	5	00	00	PUNCT
crl-15738	231	1	1	1	NUM
crl-15738	231	2	c	c	NOUN
crl-15738	231	3	an	an	DET
crl-15738	231	4	u	u	NOUN
crl-15738	231	5	se	se	X
crl-15738	231	6	d	d	PROPN
crl-15738	231	7	at	at	ADP
crl-15738	231	8	ab	ab	PROPN
crl-15738	231	9	as	as	ADP
crl-15738	231	10	es	es	ADP
crl-15738	231	11	r2	r2	PROPN
crl-15738	231	12	0	0	NUM
crl-15738	231	13	.	.	PUNCT
crl-15738	232	1	11	11	NUM
crl-15738	232	2	6	6	NUM
crl-15738	232	3	0	0	NUM
crl-15738	232	4	.	.	NUM
crl-15738	232	5	00	00	NUM
crl-15738	232	6	4	4	NUM
crl-15738	232	7	0	0	NUM
crl-15738	232	8	.	.	NUM
crl-15738	232	9	01	01	NUM
crl-15738	232	10	1	1	NUM
crl-15738	232	11	0	0	NUM
crl-15738	232	12	.	.	NUM
crl-15738	232	13	00	00	NUM
crl-15738	232	14	0	0	NUM
crl-15738	232	15	0	0	NUM
crl-15738	232	16	.	.	NUM
crl-15738	232	17	74	74	NUM
crl-15738	232	18	2	2	NUM
crl-15738	232	19	na	na	ADP
crl-15738	232	20	0	0	NUM
crl-15738	232	21	.	.	PUNCT
crl-15738	232	22	35	35	NUM
crl-15738	232	23	3	3	NUM
crl-15738	232	24	0	0	NUM
crl-15738	232	25	.	.	PUNCT
crl-15738	232	26	22	22	NUM
crl-15738	232	27	3	3	NUM
crl-15738	232	28	p	p	NOUN
crl-15738	232	29	0	0	NUM
crl-15738	232	30	.	.	NUM
crl-15738	232	31	00	00	NUM
crl-15738	232	32	4	4	NUM
crl-15738	232	33	0	0	NUM
crl-15738	232	34	.	.	PUNCT
crl-15738	232	35	60	60	NUM
crl-15738	232	36	3	3	NUM
crl-15738	232	37	0	0	NUM
crl-15738	232	38	.	.	PUNCT
crl-15738	232	39	38	38	NUM
crl-15738	232	40	1	1	NUM
crl-15738	232	41	0	0	NUM
crl-15738	232	42	.	.	PUNCT
crl-15738	233	1	87	87	NUM
crl-15738	233	2	7	7	NUM
crl-15738	233	3	<	<	X
crl-15738	233	4	.	.	PUNCT
crl-15738	233	5	00	00	NUM
crl-15738	234	1	1	1	NUM
crl-15738	234	2	<	<	X
crl-15738	234	3	.	.	PUNCT
crl-15738	235	1	00	00	NUM
crl-15738	235	2	1	1	NUM
crl-15738	235	3	<	<	X
crl-15738	235	4	.	.	PUNCT
crl-15738	236	1	00	00	NUM
crl-15738	236	2	1	1	NUM
crl-15738	236	3	c	c	NOUN
crl-15738	236	4	an	an	DET
crl-15738	236	5	f	f	NOUN
crl-15738	236	6	in	in	ADP
crl-15738	236	7	d	d	PROPN
crl-15738	236	8	a	a	DET
crl-15738	236	9	rt	rt	NOUN
crl-15738	237	1	ic	ic	ADV
crl-15738	237	2	le	le	PROPN
crl-15738	237	3	s	s	PRON
crl-15738	237	4	r2	r2	NOUN
crl-15738	237	5	0	0	NUM
crl-15738	237	6	.	.	PUNCT
crl-15738	238	1	12	12	NUM
crl-15738	238	2	5	5	NUM
crl-15738	238	3	0	0	NUM
crl-15738	238	4	.	.	NUM
crl-15738	238	5	00	00	NUM
crl-15738	238	6	8	8	NUM
crl-15738	238	7	0	0	NUM
crl-15738	238	8	.	.	NUM
crl-15738	238	9	03	03	NUM
crl-15738	238	10	6	6	NUM
crl-15738	238	11	0	0	NUM
crl-15738	238	12	.	.	NUM
crl-15738	238	13	02	02	NUM
crl-15738	238	14	7	7	NUM
crl-15738	238	15	0	0	NUM
crl-15738	238	16	.	.	PUNCT
crl-15738	238	17	33	33	NUM
crl-15738	238	18	3	3	NUM
crl-15738	238	19	0	0	NUM
crl-15738	238	20	.	.	NUM
crl-15738	238	21	35	35	NUM
crl-15738	238	22	3	3	NUM
crl-15738	238	23	na	na	ADP
crl-15738	238	24	0	0	NUM
crl-15738	238	25	.	.	PUNCT
crl-15738	239	1	42	42	NUM
crl-15738	239	2	3	3	NUM
crl-15738	239	3	p	p	NOUN
crl-15738	239	4	0	0	NUM
crl-15738	239	5	.	.	NUM
crl-15738	239	6	00	00	NUM
crl-15738	240	1	3	3	NUM
crl-15738	240	2	0	0	NUM
crl-15738	240	3	.	.	PUNCT
crl-15738	241	1	46	46	NUM
crl-15738	241	2	1	1	NUM
crl-15738	241	3	0	0	NUM
crl-15738	241	4	.	.	NUM
crl-15738	241	5	12	12	NUM
crl-15738	241	6	3	3	NUM
crl-15738	241	7	0	0	NUM
crl-15738	241	8	.	.	PUNCT
crl-15738	241	9	17	17	NUM
crl-15738	241	10	9	9	NUM
crl-15738	241	11	<	<	X
crl-15738	241	12	.	.	PUNCT
crl-15738	241	13	00	00	NUM
crl-15738	242	1	1	1	NUM
crl-15738	242	2	<	<	X
crl-15738	242	3	.	.	PUNCT
crl-15738	243	1	00	00	NUM
crl-15738	243	2	1	1	NUM
crl-15738	243	3	<	<	X
crl-15738	243	4	.	.	PUNCT
crl-15738	244	1	00	00	NUM
crl-15738	244	2	1	1	NUM
crl-15738	244	3	c	c	NOUN
crl-15738	244	4	an	an	DET
crl-15738	244	5	f	f	NOUN
crl-15738	244	6	in	in	ADP
crl-15738	244	7	d	d	PROPN
crl-15738	244	8	b	b	PROPN
crl-15738	244	9	oo	oo	NOUN
crl-15738	244	10	ks	k	VERB
crl-15738	244	11	r2	r2	PROPN
crl-15738	244	12	0	0	NUM
crl-15738	244	13	.	.	PUNCT
crl-15738	245	1	05	05	NUM
crl-15738	246	1	6	6	NUM
crl-15738	246	2	0	0	NUM
crl-15738	246	3	.	.	NUM
crl-15738	246	4	04	04	NUM
crl-15738	246	5	5	5	NUM
crl-15738	246	6	0	0	NUM
crl-15738	246	7	.	.	NUM
crl-15738	246	8	06	06	NUM
crl-15738	246	9	7	7	NUM
crl-15738	246	10	0	0	NUM
crl-15738	246	11	.	.	NUM
crl-15738	246	12	00	00	NUM
crl-15738	247	1	8	8	NUM
crl-15738	247	2	0	0	NUM
crl-15738	247	3	.	.	NUM
crl-15738	247	4	14	14	NUM
crl-15738	247	5	8	8	NUM
crl-15738	247	6	0	0	NUM
crl-15738	247	7	.	.	PUNCT
crl-15738	247	8	22	22	NUM
crl-15738	247	9	3	3	NUM
crl-15738	247	10	0	0	NUM
crl-15738	247	11	.	.	PUNCT
crl-15738	248	1	42	42	NUM
crl-15738	248	2	3	3	NUM
crl-15738	248	3	na	na	ADP
crl-15738	248	4	p	p	NOUN
crl-15738	248	5	0	0	NUM
crl-15738	248	6	.	.	PUNCT
crl-15738	248	7	05	05	NUM
crl-15738	248	8	0	0	NUM
crl-15738	248	9	0	0	NUM
crl-15738	248	10	.	.	NUM
crl-15738	248	11	07	07	NUM
crl-15738	248	12	9	9	NUM
crl-15738	248	13	0	0	NUM
crl-15738	248	14	.	.	NUM
crl-15738	248	15	03	03	NUM
crl-15738	249	1	1	1	NUM
crl-15738	249	2	0	0	NUM
crl-15738	249	3	.	.	PUNCT
crl-15738	250	1	45	45	NUM
crl-15738	250	2	7	7	NUM
crl-15738	250	3	0	0	NUM
crl-15738	250	4	.	.	NUM
crl-15738	250	5	00	00	NUM
crl-15738	250	6	1	1	NUM
crl-15738	250	7	<	<	X
crl-15738	250	8	.	.	PUNCT
crl-15738	250	9	00	00	NUM
crl-15738	251	1	1	1	NUM
crl-15738	251	2	<	<	X
crl-15738	251	3	.	.	PUNCT
crl-15738	251	4	00	00	NUM
crl-15738	251	5	1	1	NUM
crl-15738	251	6	336	336	NUM
crl-15738	251	7	college	college	NOUN
crl-15738	251	8	&	&	CCONJ
crl-15738	251	9	research	research	PROPN
crl-15738	251	10	libraries	library	NOUN
crl-15738	251	11	july	july	PROPN
crl-15738	251	12	2005	2005	NUM
crl-15738	251	13	a	a	DET
crl-15738	251	14	empting	empting	NOUN
crl-15738	251	15	to	to	PART
crl-15738	251	16	identify	identify	VERB
crl-15738	251	17	the	the	DET
crl-15738	251	18	best	good	ADJ
crl-15738	251	19	regression	regression	NOUN
crl-15738	251	20	model	model	NOUN
crl-15738	251	21	.	.	PUNCT
crl-15738	252	1	to	to	PART
crl-15738	252	2	determine	determine	VERB
crl-15738	252	3	whether	whether	SCONJ
crl-15738	252	4	more	more	ADJ
crl-15738	252	5	than	than	ADP
crl-15738	252	6	one	one	NUM
crl-15738	252	7	variable	variable	NOUN
crl-15738	252	8	within	within	ADP
crl-15738	252	9	each	each	PRON
crl-15738	252	10	of	of	ADP
crl-15738	252	11	these	these	DET
crl-15738	252	12	groups	group	NOUN
crl-15738	252	13	should	should	AUX
crl-15738	252	14	be	be	AUX
crl-15738	252	15	included	include	VERB
crl-15738	252	16	in	in	ADP
crl-15738	252	17	the	the	DET
crl-15738	252	18	final	final	ADJ
crl-15738	252	19	model	model	NOUN
crl-15738	252	20	,	,	PUNCT
crl-15738	252	21	the	the	DET
crl-15738	252	22	authors	author	NOUN
crl-15738	252	23	first	first	ADV
crl-15738	252	24	conducted	conduct	VERB
crl-15738	252	25	a	a	DET
crl-15738	252	26	stepwise	stepwise	ADJ
crl-15738	252	27	regression	regression	NOUN
crl-15738	252	28	within	within	ADP
crl-15738	252	29	each	each	DET
crl-15738	252	30	group	group	NOUN
crl-15738	252	31	.	.	PUNCT
crl-15738	253	1	for	for	ADP
crl-15738	253	2	the	the	DET
crl-15738	253	3	self	self	NOUN
crl-15738	253	4	-	-	PUNCT
crl-15738	253	5	assessment	assessment	NOUN
crl-15738	253	6	of	of	ADP
crl-15738	253	7	abilities	ability	NOUN
crl-15738	253	8	group	group	NOUN
crl-15738	253	9	,	,	PUNCT
crl-15738	253	10	“	"	PUNCT
crl-15738	253	11	can	can	AUX
crl-15738	253	12	find	find	VERB
crl-15738	253	13	books	book	NOUN
crl-15738	253	14	”	"	PUNCT
crl-15738	253	15	had	have	VERB
crl-15738	253	16	the	the	DET
crl-15738	253	17	greatest	great	ADJ
crl-15738	253	18	explanatory	explanatory	ADJ
crl-15738	253	19	value	value	NOUN
crl-15738	253	20	,	,	PUNCT
crl-15738	253	21	accounting	account	VERB
crl-15738	253	22	for	for	ADP
crl-15738	253	23	4.54	4.54	NUM
crl-15738	253	24	percent	percent	NOUN
crl-15738	253	25	of	of	ADP
crl-15738	253	26	the	the	DET
crl-15738	253	27	variation	variation	NOUN
crl-15738	253	28	in	in	ADP
crl-15738	253	29	“	"	PUNCT
crl-15738	253	30	confidence	confidence	NOUN
crl-15738	253	31	a	a	DET
crl-15738	253	32	er	er	INTJ
crl-15738	253	33	”	"	PUNCT
crl-15738	253	34	reference	reference	NOUN
crl-15738	253	35	interaction	interaction	NOUN
crl-15738	253	36	.	.	PUNCT
crl-15738	254	1	adding	add	VERB
crl-15738	254	2	the	the	DET
crl-15738	254	3	other	other	ADJ
crl-15738	254	4	variable	variable	NOUN
crl-15738	254	5	,	,	PUNCT
crl-15738	254	6	“	"	PUNCT
crl-15738	254	7	can	can	AUX
crl-15738	254	8	find	find	VERB
crl-15738	254	9	articles	article	NOUN
crl-15738	254	10	,	,	PUNCT
crl-15738	254	11	”	"	PUNCT
crl-15738	254	12	explained	explain	VERB
crl-15738	254	13	only	only	ADV
crl-15738	254	14	0.40	0.40	NUM
crl-15738	254	15	percent	percent	NOUN
crl-15738	254	16	more	more	ADJ
crl-15738	254	17	of	of	ADP
crl-15738	254	18	the	the	DET
crl-15738	254	19	variation	variation	NOUN
crl-15738	254	20	in	in	ADP
crl-15738	254	21	“	"	PUNCT
crl-15738	254	22	confidence	confidence	NOUN
crl-15738	254	23	a	a	DET
crl-15738	254	24	er	er	INTJ
crl-15738	254	25	”	"	PUNCT
crl-15738	254	26	reference	reference	NOUN
crl-15738	254	27	interaction	interaction	NOUN
crl-15738	254	28	.	.	PUNCT
crl-15738	255	1	because	because	SCONJ
crl-15738	255	2	of	of	ADP
crl-15738	255	3	its	its	PRON
crl-15738	255	4	lack	lack	NOUN
crl-15738	255	5	of	of	ADP
crl-15738	255	6	ability	ability	NOUN
crl-15738	255	7	to	to	PART
crl-15738	255	8	explain	explain	VERB
crl-15738	255	9	a	a	DET
crl-15738	255	10	meaningful	meaningful	ADJ
crl-15738	255	11	proportion	proportion	NOUN
crl-15738	255	12	of	of	ADP
crl-15738	255	13	the	the	DET
crl-15738	255	14	remaining	remain	VERB
crl-15738	255	15	variation	variation	NOUN
crl-15738	255	16	in	in	ADP
crl-15738	255	17	“	"	PUNCT
crl-15738	255	18	confidence	confidence	NOUN
crl-15738	255	19	a	a	DET
crl-15738	255	20	er	er	INTJ
crl-15738	255	21	”	"	PUNCT
crl-15738	255	22	reference	reference	NOUN
crl-15738	255	23	interaction	interaction	NOUN
crl-15738	255	24	,	,	PUNCT
crl-15738	255	25	and	and	CCONJ
crl-15738	255	26	because	because	SCONJ
crl-15738	255	27	of	of	ADP
crl-15738	255	28	its	its	PRON
crl-15738	255	29	high	high	ADJ
crl-15738	255	30	degree	degree	NOUN
crl-15738	255	31	of	of	ADP
crl-15738	255	32	correlation	correlation	NOUN
crl-15738	255	33	with	with	ADP
crl-15738	255	34	“	"	PUNCT
crl-15738	255	35	can	can	AUX
crl-15738	255	36	find	find	VERB
crl-15738	255	37	books	book	NOUN
crl-15738	255	38	”	"	PUNCT
crl-15738	255	39	(	(	PUNCT
crl-15738	255	40	r2	r2	NOUN
crl-15738	255	41	=	=	SYM
crl-15738	255	42	0.4235	0.4235	NUM
crl-15738	255	43	,	,	PUNCT
crl-15738	255	44	p	p	NOUN
crl-15738	255	45	<	<	X
crl-15738	255	46	0.0001	0.0001	NUM
crl-15738	255	47	)	)	PUNCT
crl-15738	255	48	,	,	PUNCT
crl-15738	255	49	“	"	PUNCT
crl-15738	255	50	can	can	AUX
crl-15738	255	51	find	find	VERB
crl-15738	255	52	articles	article	NOUN
crl-15738	255	53	”	"	PUNCT
crl-15738	255	54	was	be	AUX
crl-15738	255	55	excluded	exclude	VERB
crl-15738	255	56	from	from	ADP
crl-15738	255	57	the	the	DET
crl-15738	255	58	final	final	ADJ
crl-15738	255	59	model	model	NOUN
crl-15738	255	60	.	.	PUNCT
crl-15738	256	1	other	other	ADJ
crl-15738	256	2	variables	variable	NOUN
crl-15738	256	3	in	in	ADP
crl-15738	256	4	self	self	NOUN
crl-15738	256	5	-	-	PUNCT
crl-15738	256	6	assessment	assessment	NOUN
crl-15738	256	7	of	of	ADP
crl-15738	256	8	abilities	ability	NOUN
crl-15738	256	9	(	(	PUNCT
crl-15738	256	10	“	"	PUNCT
crl-15738	256	11	can	can	AUX
crl-15738	256	12	use	use	VERB
crl-15738	256	13	online	online	ADJ
crl-15738	256	14	catalog	catalog	NOUN
crl-15738	256	15	,	,	PUNCT
crl-15738	256	16	”	"	PUNCT
crl-15738	256	17	“	"	PUNCT
crl-15738	256	18	can	can	AUX
crl-15738	256	19	use	use	VERB
crl-15738	256	20	online	online	ADJ
crl-15738	256	21	databases	database	NOUN
crl-15738	256	22	”	"	PUNCT
crl-15738	256	23	)	)	PUNCT
crl-15738	256	24	explained	explain	VERB
crl-15738	256	25	even	even	ADV
crl-15738	256	26	less	less	ADJ
crl-15738	256	27	of	of	ADP
crl-15738	256	28	the	the	DET
crl-15738	256	29	remaining	remain	VERB
crl-15738	256	30	variance	variance	NOUN
crl-15738	256	31	in	in	ADP
crl-15738	256	32	“	"	PUNCT
crl-15738	256	33	confidence	confidence	NOUN
crl-15738	256	34	a	a	DET
crl-15738	256	35	er	er	INTJ
crl-15738	256	36	”	"	PUNCT
crl-15738	256	37	reference	reference	NOUN
crl-15738	256	38	interaction	interaction	NOUN
crl-15738	256	39	and	and	CCONJ
crl-15738	256	40	thus	thus	ADV
crl-15738	256	41	were	be	AUX
crl-15738	256	42	excluded	exclude	VERB
crl-15738	256	43	from	from	ADP
crl-15738	256	44	the	the	DET
crl-15738	256	45	final	final	ADJ
crl-15738	256	46	model	model	NOUN
crl-15738	256	47	.	.	PUNCT
crl-15738	257	1	for	for	ADP
crl-15738	257	2	perception	perception	NOUN
crl-15738	257	3	of	of	ADP
crl-15738	257	4	reference	reference	NOUN
crl-15738	257	5	staff	staff	NOUN
crl-15738	257	6	,	,	PUNCT
crl-15738	257	7	“	"	PUNCT
crl-15738	257	8	friendliness	friendliness	NOUN
crl-15738	257	9	”	"	PUNCT
crl-15738	257	10	of	of	ADP
crl-15738	257	11	reference	reference	NOUN
crl-15738	257	12	staff	staff	NOUN
crl-15738	257	13	had	have	VERB
crl-15738	257	14	the	the	DET
crl-15738	257	15	greatest	great	ADJ
crl-15738	257	16	explanatory	explanatory	ADJ
crl-15738	257	17	value	value	NOUN
crl-15738	257	18	,	,	PUNCT
crl-15738	257	19	accounting	account	VERB
crl-15738	257	20	for	for	ADP
crl-15738	257	21	8.10	8.10	NUM
crl-15738	257	22	percent	percent	NOUN
crl-15738	257	23	of	of	ADP
crl-15738	257	24	the	the	DET
crl-15738	257	25	variation	variation	NOUN
crl-15738	257	26	in	in	ADP
crl-15738	257	27	“	"	PUNCT
crl-15738	257	28	confidence	confidence	NOUN
crl-15738	257	29	a	a	DET
crl-15738	257	30	er	er	INTJ
crl-15738	257	31	”	"	PUNCT
crl-15738	257	32	reference	reference	NOUN
crl-15738	257	33	interaction	interaction	NOUN
crl-15738	257	34	.	.	PUNCT
crl-15738	258	1	adding	add	VERB
crl-15738	258	2	“	"	PUNCT
crl-15738	258	3	approachability	approachability	NOUN
crl-15738	258	4	”	"	PUNCT
crl-15738	258	5	of	of	ADP
crl-15738	258	6	reference	reference	NOUN
crl-15738	258	7	staff	staff	NOUN
crl-15738	258	8	as	as	ADP
crl-15738	258	9	a	a	DET
crl-15738	258	10	second	second	ADJ
crl-15738	258	11	variable	variable	NOUN
crl-15738	258	12	in	in	ADP
crl-15738	258	13	the	the	DET
crl-15738	258	14	perception	perception	NOUN
crl-15738	258	15	of	of	ADP
crl-15738	258	16	reference	reference	NOUN
crl-15738	258	17	staff	staff	NOUN
crl-15738	258	18	group	group	NOUN
crl-15738	258	19	explained	explain	VERB
crl-15738	258	20	only	only	ADV
crl-15738	258	21	an	an	DET
crl-15738	258	22	additional	additional	ADJ
crl-15738	258	23	0.61	0.61	NUM
crl-15738	258	24	percent	percent	NOUN
crl-15738	258	25	of	of	ADP
crl-15738	258	26	the	the	DET
crl-15738	258	27	unexplained	unexplained	ADJ
crl-15738	258	28	variance	variance	NOUN
crl-15738	258	29	in	in	ADP
crl-15738	258	30	“	"	PUNCT
crl-15738	258	31	confidence	confidence	NOUN
crl-15738	258	32	a	a	DET
crl-15738	258	33	er	er	INTJ
crl-15738	258	34	”	"	PUNCT
crl-15738	258	35	reference	reference	NOUN
crl-15738	258	36	interaction	interaction	NOUN
crl-15738	258	37	.	.	PUNCT
crl-15738	259	1	this	this	DET
crl-15738	259	2	lack	lack	NOUN
crl-15738	259	3	of	of	ADP
crl-15738	259	4	unique	unique	ADJ
crl-15738	259	5	explanatory	explanatory	ADJ
crl-15738	259	6	value	value	NOUN
crl-15738	259	7	,	,	PUNCT
crl-15738	259	8	combined	combine	VERB
crl-15738	259	9	with	with	ADP
crl-15738	259	10	the	the	DET
crl-15738	259	11	strong	strong	ADJ
crl-15738	259	12	correlation	correlation	NOUN
crl-15738	259	13	of	of	ADP
crl-15738	259	14	“	"	PUNCT
crl-15738	259	15	approachability	approachability	NOUN
crl-15738	259	16	”	"	PUNCT
crl-15738	259	17	of	of	ADP
crl-15738	259	18	reference	reference	NOUN
crl-15738	259	19	staff	staff	NOUN
crl-15738	259	20	and	and	CCONJ
crl-15738	259	21	friendliness	friendliness	NOUN
crl-15738	259	22	of	of	ADP
crl-15738	259	23	reference	reference	NOUN
crl-15738	259	24	staff	staff	NOUN
crl-15738	259	25	(	(	PUNCT
crl-15738	259	26	r2	r2	NOUN
crl-15738	259	27	=	=	PROPN
crl-15738	259	28	0.3241	0.3241	NUM
crl-15738	259	29	,	,	PUNCT
crl-15738	259	30	p	p	NOUN
crl-15738	259	31	<	<	X
crl-15738	259	32	0.0001	0.0001	NUM
crl-15738	259	33	)	)	PUNCT
crl-15738	259	34	,	,	PUNCT
crl-15738	259	35	resulted	result	VERB
crl-15738	259	36	in	in	ADP
crl-15738	259	37	the	the	DET
crl-15738	259	38	exclusion	exclusion	NOUN
crl-15738	259	39	of	of	ADP
crl-15738	259	40	“	"	PUNCT
crl-15738	259	41	approachability	approachability	NOUN
crl-15738	259	42	”	"	PUNCT
crl-15738	259	43	from	from	ADP
crl-15738	259	44	the	the	DET
crl-15738	259	45	final	final	ADJ
crl-15738	259	46	model	model	NOUN
crl-15738	259	47	.	.	PUNCT
crl-15738	260	1	as	as	ADP
crl-15738	260	2	a	a	DET
crl-15738	260	3	result	result	NOUN
crl-15738	260	4	of	of	ADP
crl-15738	260	5	the	the	DET
crl-15738	260	6	above	above	ADJ
crl-15738	260	7	analyses	analysis	NOUN
crl-15738	260	8	,	,	PUNCT
crl-15738	260	9	the	the	DET
crl-15738	260	10	authors	author	NOUN
crl-15738	260	11	were	be	AUX
crl-15738	260	12	left	leave	VERB
crl-15738	260	13	with	with	ADP
crl-15738	260	14	the	the	DET
crl-15738	260	15	single	single	ADV
crl-15738	260	16	-	-	PUNCT
crl-15738	260	17	best	good	ADJ
crl-15738	260	18	likert	likert	NOUN
crl-15738	260	19	scale	scale	NOUN
crl-15738	260	20	variable	variable	NOUN
crl-15738	260	21	from	from	ADP
crl-15738	260	22	each	each	DET
crl-15738	260	23	group	group	NOUN
crl-15738	260	24	of	of	ADP
crl-15738	260	25	related	related	ADJ
crl-15738	260	26	metrics	metric	NOUN
crl-15738	260	27	(	(	PUNCT
crl-15738	260	28	“	"	PUNCT
crl-15738	260	29	confidence	confidence	NOUN
crl-15738	260	30	before	before	ADV
crl-15738	260	31	,	,	PUNCT
crl-15738	260	32	”	"	PUNCT
crl-15738	260	33	“	"	PUNCT
crl-15738	260	34	frequency	frequency	NOUN
crl-15738	260	35	of	of	ADP
crl-15738	260	36	visits	visit	NOUN
crl-15738	260	37	,	,	PUNCT
crl-15738	260	38	”	"	PUNCT
crl-15738	260	39	“	"	PUNCT
crl-15738	260	40	can	can	AUX
crl-15738	260	41	find	find	VERB
crl-15738	260	42	books	book	NOUN
crl-15738	260	43	,	,	PUNCT
crl-15738	260	44	”	"	PUNCT
crl-15738	260	45	“	"	PUNCT
crl-15738	260	46	friendliness	friendliness	NOUN
crl-15738	260	47	”	"	PUNCT
crl-15738	260	48	)	)	PUNCT
crl-15738	260	49	and	and	CCONJ
crl-15738	260	50	then	then	ADV
crl-15738	260	51	proceeded	proceed	VERB
crl-15738	260	52	with	with	ADP
crl-15738	260	53	a	a	DET
crl-15738	260	54	stepwise	stepwise	ADJ
crl-15738	260	55	regression	regression	NOUN
crl-15738	260	56	to	to	PART
crl-15738	260	57	determine	determine	VERB
crl-15738	260	58	a	a	DET
crl-15738	260	59	final	final	ADJ
crl-15738	260	60	model	model	NOUN
crl-15738	260	61	that	that	SCONJ
crl-15738	260	62	best	good	ADJ
crl-15738	260	63	predicts	predict	NOUN
crl-15738	260	64	“	"	PUNCT
crl-15738	260	65	confidence	confidence	NOUN
crl-15738	260	66	a	a	DET
crl-15738	260	67	er	er	ADJ
crl-15738	260	68	”	"	PUNCT
crl-15738	260	69	reference	reference	NOUN
crl-15738	260	70	interaction	interaction	NOUN
crl-15738	260	71	.	.	PUNCT
crl-15738	261	1	the	the	DET
crl-15738	261	2	regression	regression	NOUN
crl-15738	261	3	coefficients	coefficient	NOUN
crl-15738	261	4	of	of	ADP
crl-15738	261	5	the	the	DET
crl-15738	261	6	first	first	ADJ
crl-15738	261	7	two	two	NUM
crl-15738	261	8	variables	variable	NOUN
crl-15738	261	9	,	,	PUNCT
crl-15738	261	10	“	"	PUNCT
crl-15738	261	11	confidence	confidence	NOUN
crl-15738	261	12	before	before	ADP
crl-15738	261	13	”	"	PUNCT
crl-15738	261	14	reference	reference	NOUN
crl-15738	261	15	interaction	interaction	NOUN
crl-15738	261	16	and	and	CCONJ
crl-15738	261	17	“	"	PUNCT
crl-15738	261	18	friendliness	friendliness	NOUN
crl-15738	261	19	”	"	PUNCT
crl-15738	261	20	of	of	ADP
crl-15738	261	21	reference	reference	NOUN
crl-15738	261	22	staff	staff	NOUN
crl-15738	261	23	,	,	PUNCT
crl-15738	261	24	added	add	VERB
crl-15738	261	25	to	to	ADP
crl-15738	261	26	the	the	DET
crl-15738	261	27	model	model	NOUN
crl-15738	261	28	were	be	AUX
crl-15738	261	29	both	both	PRON
crl-15738	261	30	significant	significant	ADJ
crl-15738	261	31	(	(	PUNCT
crl-15738	261	32	p	p	NOUN
crl-15738	261	33	=	=	SYM
crl-15738	261	34	0.0289	0.0289	NUM
crl-15738	261	35	and	and	CCONJ
crl-15738	261	36	p	p	NOUN
crl-15738	261	37	=	=	NOUN
crl-15738	261	38	0.0114	0.0114	NUM
crl-15738	261	39	,	,	PUNCT
crl-15738	261	40	respectively	respectively	ADV
crl-15738	261	41	)	)	PUNCT
crl-15738	261	42	,	,	PUNCT
crl-15738	261	43	explaining	explain	VERB
crl-15738	261	44	a	a	DET
crl-15738	261	45	total	total	NOUN
crl-15738	261	46	of	of	ADP
crl-15738	261	47	14.56	14.56	NUM
crl-15738	261	48	percent	percent	NOUN
crl-15738	261	49	of	of	ADP
crl-15738	261	50	the	the	DET
crl-15738	261	51	variation	variation	NOUN
crl-15738	261	52	in	in	ADP
crl-15738	261	53	“	"	PUNCT
crl-15738	261	54	confidence	confidence	NOUN
crl-15738	261	55	a	a	DET
crl-15738	261	56	er	er	INTJ
crl-15738	261	57	”	"	PUNCT
crl-15738	261	58	reference	reference	NOUN
crl-15738	261	59	interaction	interaction	NOUN
crl-15738	261	60	.	.	PUNCT
crl-15738	262	1	in	in	ADP
crl-15738	262	2	the	the	DET
crl-15738	262	3	best	good	ADJ
crl-15738	262	4	three	three	NUM
crl-15738	262	5	-	-	PUNCT
crl-15738	262	6	variable	variable	ADJ
crl-15738	262	7	model	model	NOUN
crl-15738	262	8	,	,	PUNCT
crl-15738	262	9	the	the	DET
crl-15738	262	10	regression	regression	NOUN
crl-15738	262	11	coefficient	coefficient	NOUN
crl-15738	262	12	of	of	ADP
crl-15738	262	13	the	the	DET
crl-15738	262	14	third	third	ADJ
crl-15738	262	15	variable	variable	NOUN
crl-15738	262	16	,	,	PUNCT
crl-15738	262	17	“	"	PUNCT
crl-15738	262	18	can	can	AUX
crl-15738	262	19	find	find	VERB
crl-15738	262	20	books	book	NOUN
crl-15738	262	21	,	,	PUNCT
crl-15738	262	22	”	"	PUNCT
crl-15738	262	23	was	be	AUX
crl-15738	262	24	not	not	PART
crl-15738	262	25	significant	significant	ADJ
crl-15738	262	26	(	(	PUNCT
crl-15738	262	27	p	p	NOUN
crl-15738	262	28	=	=	NOUN
crl-15738	262	29	0.1034	0.1034	NUM
crl-15738	262	30	)	)	PUNCT
crl-15738	262	31	and	and	CCONJ
crl-15738	262	32	only	only	ADV
crl-15738	262	33	explained	explain	VERB
crl-15738	262	34	an	an	DET
crl-15738	262	35	additional	additional	ADJ
crl-15738	262	36	3.44	3.44	NUM
crl-15738	262	37	percent	percent	NOUN
crl-15738	262	38	of	of	ADP
crl-15738	262	39	the	the	DET
crl-15738	262	40	variation	variation	NOUN
crl-15738	262	41	in	in	ADP
crl-15738	262	42	“	"	PUNCT
crl-15738	262	43	confidence	confidence	NOUN
crl-15738	262	44	a	a	DET
crl-15738	262	45	er	er	INTJ
crl-15738	262	46	”	"	PUNCT
crl-15738	262	47	reference	reference	NOUN
crl-15738	262	48	interaction	interaction	NOUN
crl-15738	262	49	;	;	PUNCT
crl-15738	262	50	therefore	therefore	ADV
crl-15738	262	51	,	,	PUNCT
crl-15738	262	52	the	the	DET
crl-15738	262	53	authors	author	NOUN
crl-15738	262	54	dropped	drop	VERB
crl-15738	262	55	“	"	PUNCT
crl-15738	262	56	can	can	AUX
crl-15738	262	57	find	find	VERB
crl-15738	262	58	books	book	NOUN
crl-15738	262	59	”	"	PUNCT
crl-15738	262	60	and	and	CCONJ
crl-15738	262	61	chose	choose	VERB
crl-15738	262	62	the	the	DET
crl-15738	262	63	two	two	NUM
crl-15738	262	64	-	-	PUNCT
crl-15738	262	65	variable	variable	NOUN
crl-15738	262	66	model	model	NOUN
crl-15738	262	67	:	:	PUNCT
crl-15738	262	68	“	"	PUNCT
crl-15738	262	69	confidence	confidence	NOUN
crl-15738	262	70	a	a	DET
crl-15738	262	71	er	er	INTJ
crl-15738	262	72	”	"	PUNCT
crl-15738	262	73	reference	reference	NOUN
crl-15738	262	74	interaction	interaction	NOUN
crl-15738	262	75	=	=	NOUN
crl-15738	262	76	0.96048	0.96048	NUM
crl-15738	262	77	+	+	CCONJ
crl-15738	262	78	(	(	PUNCT
crl-15738	262	79	“	"	PUNCT
crl-15738	262	80	friendliness	friendliness	NOUN
crl-15738	262	81	”	"	PUNCT
crl-15738	262	82	of	of	ADP
crl-15738	262	83	reference	reference	NOUN
crl-15738	262	84	staff	staff	NOUN
crl-15738	262	85	*	*	PUNCT
crl-15738	262	86	0.61604	0.61604	NUM
crl-15738	262	87	)	)	PUNCT
crl-15738	262	88	+	+	CCONJ
crl-15738	262	89	(	(	PUNCT
crl-15738	262	90	“	"	PUNCT
crl-15738	262	91	confidence	confidence	NOUN
crl-15738	262	92	before	before	ADP
crl-15738	262	93	”	"	PUNCT
crl-15738	262	94	reference	reference	NOUN
crl-15738	262	95	interaction	interaction	NOUN
crl-15738	262	96	*	*	PUNCT
crl-15738	262	97	0.16312	0.16312	NUM
crl-15738	262	98	)	)	PUNCT
crl-15738	262	99	as	as	ADP
crl-15738	262	100	the	the	DET
crl-15738	262	101	best	good	ADJ
crl-15738	262	102	model	model	NOUN
crl-15738	262	103	,	,	PUNCT
crl-15738	262	104	explaining	explain	VERB
crl-15738	262	105	14.56	14.56	NUM
crl-15738	262	106	percent	percent	NOUN
crl-15738	262	107	of	of	ADP
crl-15738	262	108	the	the	DET
crl-15738	262	109	variation	variation	NOUN
crl-15738	262	110	in	in	ADP
crl-15738	262	111	“	"	PUNCT
crl-15738	262	112	confidence	confidence	NOUN
crl-15738	262	113	a	a	DET
crl-15738	262	114	er	er	INTJ
crl-15738	262	115	”	"	PUNCT
crl-15738	262	116	reference	reference	NOUN
crl-15738	262	117	interaction	interaction	NOUN
crl-15738	262	118	(	(	PUNCT
crl-15738	262	119	f2,66	f2,66	PROPN
crl-15738	262	120	=	=	SYM
crl-15738	262	121	5.62	5.62	NUM
crl-15738	262	122	,	,	PUNCT
crl-15738	262	123	p	p	NOUN
crl-15738	262	124	=	=	SYM
crl-15738	262	125	0.0056	0.0056	NUM
crl-15738	262	126	)	)	PUNCT
crl-15738	262	127	.	.	PUNCT
crl-15738	263	1	thus	thus	ADV
crl-15738	263	2	,	,	PUNCT
crl-15738	263	3	the	the	DET
crl-15738	263	4	best	good	ADJ
crl-15738	263	5	predictors	predictor	NOUN
crl-15738	263	6	of	of	ADP
crl-15738	263	7	students	student	NOUN
crl-15738	263	8	’	'	PUNCT
crl-15738	263	9	“	"	PUNCT
crl-15738	263	10	confidence	confidence	VERB
crl-15738	263	11	a	a	DET
crl-15738	263	12	er	er	INTJ
crl-15738	263	13	”	"	PUNCT
crl-15738	263	14	reference	reference	NOUN
crl-15738	263	15	interaction	interaction	NOUN
crl-15738	263	16	are	be	AUX
crl-15738	263	17	their	their	PRON
crl-15738	263	18	confidence	confidence	NOUN
crl-15738	263	19	before	before	ADP
crl-15738	263	20	the	the	DET
crl-15738	263	21	interaction	interaction	NOUN
crl-15738	263	22	and	and	CCONJ
crl-15738	263	23	the	the	DET
crl-15738	263	24	perceived	perceive	VERB
crl-15738	263	25	friendliness	friendliness	NOUN
crl-15738	263	26	of	of	ADP
crl-15738	263	27	the	the	DET
crl-15738	263	28	reference	reference	NOUN
crl-15738	263	29	staff	staff	NOUN
crl-15738	263	30	.	.	PUNCT
crl-15738	264	1	these	these	DET
crl-15738	264	2	two	two	NUM
crl-15738	264	3	variables	variable	NOUN
crl-15738	264	4	account	account	VERB
crl-15738	264	5	for	for	ADP
crl-15738	264	6	more	more	ADJ
crl-15738	264	7	variation	variation	NOUN
crl-15738	264	8	than	than	ADP
crl-15738	264	9	their	their	PRON
crl-15738	264	10	self	self	NOUN
crl-15738	264	11	-	-	PUNCT
crl-15738	264	12	assessment	assessment	NOUN
crl-15738	264	13	of	of	ADP
crl-15738	264	14	abilities	ability	NOUN
crl-15738	264	15	or	or	CCONJ
crl-15738	264	16	frequency	frequency	NOUN
crl-15738	264	17	of	of	ADP
crl-15738	264	18	visits	visit	NOUN
crl-15738	264	19	to	to	ADP
crl-15738	264	20	the	the	DET
crl-15738	264	21	library	library	NOUN
crl-15738	264	22	.	.	PUNCT
crl-15738	265	1	this	this	PRON
crl-15738	265	2	suggests	suggest	VERB
crl-15738	265	3	that	that	SCONJ
crl-15738	265	4	librarians	librarian	VERB
crl-15738	265	5	’	'	PUNCT
crl-15738	265	6	service	service	NOUN
crl-15738	265	7	behaviors	behavior	NOUN
crl-15738	265	8	may	may	AUX
crl-15738	265	9	play	play	VERB
crl-15738	265	10	an	an	DET
crl-15738	265	11	important	important	ADJ
crl-15738	265	12	role	role	NOUN
crl-15738	265	13	in	in	ADP
crl-15738	265	14	encouraging	encourage	VERB
crl-15738	265	15	students	student	NOUN
crl-15738	265	16	to	to	PART
crl-15738	265	17	become	become	VERB
crl-15738	265	18	confident	confident	ADJ
crl-15738	265	19	in	in	ADP
crl-15738	265	20	their	their	PRON
crl-15738	265	21	own	own	ADJ
crl-15738	265	22	abilities	ability	NOUN
crl-15738	265	23	to	to	PART
crl-15738	265	24	find	find	VERB
crl-15738	265	25	the	the	DET
crl-15738	265	26	information	information	NOUN
crl-15738	265	27	they	they	PRON
crl-15738	265	28	seek	seek	VERB
crl-15738	265	29	.	.	PUNCT
crl-15738	266	1	it	it	PRON
crl-15738	266	2	also	also	ADV
crl-15738	266	3	lends	lend	VERB
crl-15738	266	4	support	support	NOUN
crl-15738	266	5	to	to	ADP
crl-15738	266	6	previous	previous	ADJ
crl-15738	266	7	studies	study	NOUN
crl-15738	266	8	that	that	PRON
crl-15738	266	9	found	find	VERB
crl-15738	266	10	that	that	SCONJ
crl-15738	266	11	nonverbal	nonverbal	ADJ
crl-15738	266	12	cues	cue	NOUN
crl-15738	266	13	and	and	CCONJ
crl-15738	266	14	the	the	DET
crl-15738	266	15	user	user	NOUN
crl-15738	266	16	’s	’s	PART
crl-15738	266	17	perception	perception	NOUN
crl-15738	266	18	of	of	ADP
crl-15738	266	19	a	a	DET
crl-15738	266	20	librarian	librarian	ADJ
crl-15738	266	21	’s	’s	PART
crl-15738	266	22	demeanor	demeanor	NOUN
crl-15738	266	23	contribute	contribute	VERB
crl-15738	266	24	to	to	ADP
crl-15738	266	25	the	the	DET
crl-15738	266	26	success	success	NOUN
crl-15738	266	27	of	of	ADP
crl-15738	266	28	the	the	DET
crl-15738	266	29	reference	reference	NOUN
crl-15738	266	30	interaction.22	interaction.22	ADJ
crl-15738	266	31	interviews	interview	NOUN
crl-15738	266	32	twelve	twelve	NUM
crl-15738	266	33	people	people	NOUN
crl-15738	266	34	agreed	agree	VERB
crl-15738	266	35	to	to	PART
crl-15738	266	36	be	be	AUX
crl-15738	266	37	interviewed	interview	VERB
crl-15738	266	38	,	,	PUNCT
crl-15738	266	39	but	but	CCONJ
crl-15738	266	40	because	because	SCONJ
crl-15738	266	41	of	of	ADP
crl-15738	266	42	a	a	DET
crl-15738	266	43	number	number	NOUN
crl-15738	266	44	of	of	ADP
crl-15738	266	45	no	no	DET
crl-15738	266	46	-	-	PUNCT
crl-15738	266	47	shows	show	NOUN
crl-15738	266	48	,	,	PUNCT
crl-15738	266	49	only	only	ADV
crl-15738	266	50	five	five	NUM
crl-15738	266	51	interviews	interview	NOUN
crl-15738	266	52	were	be	AUX
crl-15738	266	53	conducted	conduct	VERB
crl-15738	266	54	.	.	PUNCT
crl-15738	267	1	although	although	SCONJ
crl-15738	267	2	it	it	PRON
crl-15738	267	3	was	be	AUX
crl-15738	267	4	disappointing	disappointing	ADJ
crl-15738	267	5	that	that	SCONJ
crl-15738	267	6	fewer	few	ADJ
crl-15738	267	7	than	than	ADP
crl-15738	267	8	half	half	NOUN
crl-15738	267	9	of	of	ADP
crl-15738	267	10	those	those	PRON
crl-15738	267	11	willing	willing	ADJ
crl-15738	267	12	to	to	PART
crl-15738	267	13	be	be	AUX
crl-15738	267	14	interviewed	interview	VERB
crl-15738	267	15	actually	actually	ADV
crl-15738	267	16	participated	participate	VERB
crl-15738	267	17	,	,	PUNCT
crl-15738	267	18	it	it	PRON
crl-15738	267	19	does	do	AUX
crl-15738	267	20	indicate	indicate	VERB
crl-15738	267	21	the	the	DET
crl-15738	267	22	level	level	NOUN
crl-15738	267	23	of	of	ADP
crl-15738	267	24	busyness	busyness	NOUN
crl-15738	267	25	of	of	ADP
crl-15738	267	26	students	student	NOUN
crl-15738	267	27	and	and	CCONJ
crl-15738	267	28	the	the	DET
crl-15738	267	29	reality	reality	NOUN
crl-15738	267	30	of	of	ADP
crl-15738	267	31	following	follow	VERB
crl-15738	267	32	through	through	ADP
crl-15738	267	33	.	.	PUNCT
crl-15738	268	1	the	the	DET
crl-15738	268	2	interviewers	interviewer	NOUN
crl-15738	268	3	made	make	VERB
crl-15738	268	4	multiple	multiple	ADJ
crl-15738	268	5	efforts	effort	NOUN
crl-15738	268	6	by	by	ADP
crl-15738	268	7	email	email	NOUN
crl-15738	268	8	and	and	CCONJ
crl-15738	268	9	telephone	telephone	NOUN
crl-15738	268	10	to	to	PART
crl-15738	268	11	contact	contact	VERB
crl-15738	268	12	,	,	PUNCT
crl-15738	268	13	schedule	schedule	NOUN
crl-15738	268	14	,	,	PUNCT
crl-15738	268	15	http	http	NOUN
crl-15738	268	16	:	:	PUNCT
crl-15738	268	17	interaction.22	interaction.22	VERB
crl-15738	268	18	the	the	DET
crl-15738	268	19	impact	impact	NOUN
crl-15738	268	20	of	of	ADP
crl-15738	268	21	reference	reference	NOUN
crl-15738	268	22	services	service	NOUN
crl-15738	268	23	provided	provide	VERB
crl-15738	268	24	to	to	AUX
crl-15738	268	25	undergraduate	undergraduate	VERB
crl-15738	268	26	students	student	NOUN
crl-15738	268	27	337	337	NUM
crl-15738	268	28	and	and	CCONJ
crl-15738	268	29	reschedule	reschedule	NOUN
crl-15738	268	30	students	student	NOUN
crl-15738	268	31	who	who	PRON
crl-15738	268	32	agreed	agree	VERB
crl-15738	268	33	to	to	PART
crl-15738	268	34	be	be	AUX
crl-15738	268	35	interviewed	interview	VERB
crl-15738	268	36	.	.	PUNCT
crl-15738	269	1	the	the	DET
crl-15738	269	2	interviews	interview	NOUN
crl-15738	269	3	were	be	AUX
crl-15738	269	4	transcribed	transcribe	VERB
crl-15738	269	5	,	,	PUNCT
crl-15738	269	6	coded	code	VERB
crl-15738	269	7	,	,	PUNCT
crl-15738	269	8	and	and	CCONJ
crl-15738	269	9	analyzed	analyze	VERB
crl-15738	269	10	using	use	VERB
crl-15738	269	11	content	content	NOUN
crl-15738	269	12	analysis	analysis	NOUN
crl-15738	269	13	to	to	PART
crl-15738	269	14	identify	identify	VERB
crl-15738	269	15	passages	passage	NOUN
crl-15738	269	16	relevant	relevant	ADJ
crl-15738	269	17	to	to	ADP
crl-15738	269	18	the	the	DET
crl-15738	269	19	focus	focus	NOUN
crl-15738	269	20	of	of	ADP
crl-15738	269	21	this	this	DET
crl-15738	269	22	study	study	NOUN
crl-15738	269	23	.	.	PUNCT
crl-15738	270	1	consistent	consistent	ADJ
crl-15738	270	2	themes	theme	NOUN
crl-15738	270	3	appeared	appear	VERB
crl-15738	270	4	based	base	VERB
crl-15738	270	5	on	on	ADP
crl-15738	270	6	the	the	DET
crl-15738	270	7	coding	coding	NOUN
crl-15738	270	8	of	of	ADP
crl-15738	270	9	responses	response	NOUN
crl-15738	270	10	that	that	PRON
crl-15738	270	11	largely	largely	ADV
crl-15738	270	12	corroborated	corroborate	VERB
crl-15738	270	13	the	the	DET
crl-15738	270	14	survey	survey	NOUN
crl-15738	270	15	data	datum	NOUN
crl-15738	270	16	and	and	CCONJ
crl-15738	270	17	provided	provide	VERB
crl-15738	270	18	context	context	NOUN
crl-15738	270	19	-	-	PUNCT
crl-15738	270	20	rich	rich	ADJ
crl-15738	270	21	qualitative	qualitative	ADJ
crl-15738	270	22	data	datum	NOUN
crl-15738	270	23	that	that	PRON
crl-15738	270	24	captured	capture	VERB
crl-15738	270	25	nuances	nuance	NOUN
crl-15738	270	26	missed	miss	VERB
crl-15738	270	27	by	by	ADP
crl-15738	270	28	the	the	DET
crl-15738	270	29	statistical	statistical	ADJ
crl-15738	270	30	analyses	analysis	NOUN
crl-15738	270	31	.	.	PUNCT
crl-15738	271	1	in	in	ADP
crl-15738	271	2	terms	term	NOUN
crl-15738	271	3	of	of	ADP
crl-15738	271	4	friendliness	friendliness	NOUN
crl-15738	271	5	and	and	CCONJ
crl-15738	271	6	approachability	approachability	NOUN
crl-15738	271	7	,	,	PUNCT
crl-15738	271	8	all	all	DET
crl-15738	271	9	students	student	NOUN
crl-15738	271	10	interviewed	interview	VERB
crl-15738	271	11	used	use	VERB
crl-15738	271	12	phrases	phrase	NOUN
crl-15738	271	13	such	such	ADJ
crl-15738	271	14	as	as	ADP
crl-15738	271	15	“	"	PUNCT
crl-15738	271	16	nice	nice	ADJ
crl-15738	271	17	,	,	PUNCT
crl-15738	271	18	friendly	friendly	ADJ
crl-15738	271	19	,	,	PUNCT
crl-15738	271	20	and	and	CCONJ
crl-15738	271	21	helpful	helpful	ADJ
crl-15738	271	22	.	.	PUNCT
crl-15738	271	23	”	"	PUNCT
crl-15738	272	1	four	four	NUM
crl-15738	272	2	of	of	ADP
crl-15738	272	3	the	the	DET
crl-15738	272	4	five	five	NUM
crl-15738	272	5	used	use	VERB
crl-15738	272	6	the	the	DET
crl-15738	272	7	word	word	NOUN
crl-15738	272	8	“	"	PUNCT
crl-15738	272	9	nice	nice	ADJ
crl-15738	272	10	”	"	PUNCT
crl-15738	272	11	eight	eight	NUM
crl-15738	272	12	times	time	NOUN
crl-15738	272	13	to	to	PART
crl-15738	272	14	describe	describe	VERB
crl-15738	272	15	staff	staff	NOUN
crl-15738	272	16	,	,	PUNCT
crl-15738	272	17	one	one	NUM
crl-15738	272	18	used	use	VERB
crl-15738	272	19	the	the	DET
crl-15738	272	20	word	word	NOUN
crl-15738	272	21	“	"	PUNCT
crl-15738	272	22	friendly	friendly	ADJ
crl-15738	272	23	”	"	PUNCT
crl-15738	272	24	three	three	NUM
crl-15738	272	25	times	time	NOUN
crl-15738	272	26	,	,	PUNCT
crl-15738	272	27	and	and	CCONJ
crl-15738	272	28	three	three	NUM
crl-15738	272	29	mentioned	mention	VERB
crl-15738	272	30	“	"	PUNCT
crl-15738	272	31	helpful	helpful	ADJ
crl-15738	272	32	”	"	PUNCT
crl-15738	272	33	five	five	NUM
crl-15738	272	34	times	time	NOUN
crl-15738	272	35	.	.	PUNCT
crl-15738	273	1	working	work	VERB
crl-15738	273	2	to	to	PART
crl-15738	273	3	create	create	VERB
crl-15738	273	4	a	a	DET
crl-15738	273	5	climate	climate	NOUN
crl-15738	273	6	of	of	ADP
crl-15738	273	7	approachability	approachability	NOUN
crl-15738	273	8	helps	help	VERB
crl-15738	273	9	ensure	ensure	VERB
crl-15738	273	10	that	that	SCONJ
crl-15738	273	11	students	student	NOUN
crl-15738	273	12	feel	feel	VERB
crl-15738	273	13	comfortable	comfortable	ADJ
crl-15738	273	14	enough	enough	ADV
crl-15738	273	15	to	to	PART
crl-15738	273	16	approach	approach	VERB
crl-15738	273	17	staff	staff	NOUN
crl-15738	273	18	.	.	PUNCT
crl-15738	274	1	demonstrating	demonstrate	VERB
crl-15738	274	2	behaviors	behavior	NOUN
crl-15738	274	3	such	such	ADJ
crl-15738	274	4	as	as	ADP
crl-15738	274	5	friendliness	friendliness	NOUN
crl-15738	274	6	and	and	CCONJ
crl-15738	274	7	helpfulness	helpfulness	NOUN
crl-15738	274	8	creates	create	VERB
crl-15738	274	9	this	this	DET
crl-15738	274	10	climate	climate	NOUN
crl-15738	274	11	and	and	CCONJ
crl-15738	274	12	,	,	PUNCT
crl-15738	274	13	in	in	ADP
crl-15738	274	14	fact	fact	NOUN
crl-15738	274	15	,	,	PUNCT
crl-15738	274	16	these	these	DET
crl-15738	274	17	behaviors	behavior	NOUN
crl-15738	274	18	are	be	AUX
crl-15738	274	19	mentioned	mention	VERB
crl-15738	274	20	repeatedly	repeatedly	ADV
crl-15738	274	21	in	in	ADP
crl-15738	274	22	training	training	NOUN
crl-15738	274	23	sessions	session	NOUN
crl-15738	274	24	for	for	ADP
crl-15738	274	25	new	new	ADJ
crl-15738	274	26	staff	staff	NOUN
crl-15738	274	27	and	and	CCONJ
crl-15738	274	28	modeled	model	VERB
crl-15738	274	29	by	by	ADP
crl-15738	274	30	continuing	continue	VERB
crl-15738	274	31	staff	staff	NOUN
crl-15738	274	32	.	.	PUNCT
crl-15738	275	1	in	in	ADP
crl-15738	275	2	their	their	PRON
crl-15738	275	3	1994	1994	NUM
crl-15738	275	4	article	article	NOUN
crl-15738	275	5	,	,	PUNCT
crl-15738	275	6	dewdney	dewdney	NOUN
crl-15738	275	7	and	and	CCONJ
crl-15738	275	8	ross	ross	PROPN
crl-15738	275	9	found	find	VERB
crl-15738	275	10	that	that	SCONJ
crl-15738	275	11	high	high	ADJ
crl-15738	275	12	ratings	rating	NOUN
crl-15738	275	13	of	of	ADP
crl-15738	275	14	friendliness	friendliness	NOUN
crl-15738	275	15	“	"	PUNCT
crl-15738	275	16	were	be	AUX
crl-15738	275	17	significantly	significantly	ADV
crl-15738	275	18	associated	associate	VERB
crl-15738	275	19	with	with	ADP
crl-15738	275	20	both	both	CCONJ
crl-15738	275	21	overall	overall	ADJ
crl-15738	275	22	satisfaction	satisfaction	NOUN
crl-15738	275	23	and	and	CCONJ
crl-15738	275	24	willingness	willingness	NOUN
crl-15738	275	25	to	to	PART
crl-15738	275	26	return	return	VERB
crl-15738	275	27	.	.	PUNCT
crl-15738	276	1	”23	”23	PUNCT
crl-15738	276	2	students	student	NOUN
crl-15738	276	3	reported	report	VERB
crl-15738	276	4	different	different	ADJ
crl-15738	276	5	levels	level	NOUN
crl-15738	276	6	of	of	ADP
crl-15738	276	7	awareness	awareness	NOUN
crl-15738	276	8	of	of	ADP
crl-15738	276	9	new	new	ADJ
crl-15738	276	10	resources	resource	NOUN
crl-15738	276	11	and	and	CCONJ
crl-15738	276	12	strategies	strategy	NOUN
crl-15738	276	13	for	for	ADP
crl-15738	276	14	finding	find	VERB
crl-15738	276	15	information	information	NOUN
crl-15738	276	16	a	a	PRON
crl-15738	276	17	er	er	INTJ
crl-15738	276	18	their	their	PRON
crl-15738	276	19	interactions	interaction	NOUN
crl-15738	276	20	with	with	ADP
crl-15738	276	21	the	the	DET
crl-15738	276	22	reference	reference	NOUN
crl-15738	276	23	staff	staff	NOUN
crl-15738	276	24	.	.	PUNCT
crl-15738	277	1	two	two	NUM
crl-15738	277	2	of	of	ADP
crl-15738	277	3	the	the	DET
crl-15738	277	4	five	five	NUM
crl-15738	277	5	students	student	NOUN
crl-15738	277	6	interviewed	interview	VERB
crl-15738	277	7	indicated	indicate	VERB
crl-15738	277	8	that	that	SCONJ
crl-15738	277	9	although	although	SCONJ
crl-15738	277	10	they	they	PRON
crl-15738	277	11	were	be	AUX
crl-15738	277	12	unable	unable	ADJ
crl-15738	277	13	to	to	PART
crl-15738	277	14	get	get	VERB
crl-15738	277	15	exactly	exactly	ADV
crl-15738	277	16	the	the	DET
crl-15738	277	17	items	item	NOUN
crl-15738	277	18	they	they	PRON
crl-15738	277	19	were	be	AUX
crl-15738	277	20	searching	search	VERB
crl-15738	277	21	for	for	ADP
crl-15738	277	22	(	(	PUNCT
crl-15738	277	23	in	in	ADP
crl-15738	277	24	one	one	NUM
crl-15738	277	25	case	case	NOUN
crl-15738	277	26	a	a	DET
crl-15738	277	27	journal	journal	NOUN
crl-15738	277	28	not	not	PART
crl-15738	277	29	held	hold	VERB
crl-15738	277	30	in	in	ADP
crl-15738	277	31	the	the	DET
crl-15738	277	32	library	library	NOUN
crl-15738	277	33	and	and	CCONJ
crl-15738	277	34	in	in	ADP
crl-15738	277	35	another	another	DET
crl-15738	277	36	an	an	DET
crl-15738	277	37	unpublished	unpublished	ADJ
crl-15738	277	38	test	test	NOUN
crl-15738	277	39	)	)	PUNCT
crl-15738	277	40	,	,	PUNCT
crl-15738	277	41	they	they	PRON
crl-15738	277	42	did	do	AUX
crl-15738	277	43	learn	learn	VERB
crl-15738	277	44	new	new	ADJ
crl-15738	277	45	strategies	strategy	NOUN
crl-15738	277	46	to	to	PART
crl-15738	277	47	search	search	VERB
crl-15738	277	48	for	for	ADP
crl-15738	277	49	resources	resource	NOUN
crl-15738	277	50	,	,	PUNCT
crl-15738	277	51	including	include	VERB
crl-15738	277	52	electronic	electronic	ADJ
crl-15738	277	53	sources	source	NOUN
crl-15738	277	54	and	and	CCONJ
crl-15738	277	55	databases	database	NOUN
crl-15738	277	56	,	,	PUNCT
crl-15738	277	57	and	and	CCONJ
crl-15738	277	58	the	the	DET
crl-15738	277	59	physical	physical	ADJ
crl-15738	277	60	location	location	NOUN
crl-15738	277	61	of	of	ADP
crl-15738	277	62	print	print	NOUN
crl-15738	277	63	materials	material	NOUN
crl-15738	277	64	.	.	PUNCT
crl-15738	278	1	other	other	ADJ
crl-15738	278	2	general	general	ADJ
crl-15738	278	3	strategies	strategy	NOUN
crl-15738	278	4	they	they	PRON
crl-15738	278	5	learned	learn	VERB
crl-15738	278	6	included	include	VERB
crl-15738	278	7	improved	improved	ADJ
crl-15738	278	8	skills	skill	NOUN
crl-15738	278	9	in	in	ADP
crl-15738	278	10	searching	search	VERB
crl-15738	278	11	article	article	NOUN
crl-15738	278	12	databases	database	NOUN
crl-15738	278	13	and	and	CCONJ
crl-15738	278	14	the	the	DET
crl-15738	278	15	online	online	ADJ
crl-15738	278	16	catalog	catalog	NOUN
crl-15738	278	17	,	,	PUNCT
crl-15738	278	18	greater	great	ADJ
crl-15738	278	19	awareness	awareness	NOUN
crl-15738	278	20	of	of	ADP
crl-15738	278	21	the	the	DET
crl-15738	278	22	resources	resource	NOUN
crl-15738	278	23	available	available	ADJ
crl-15738	278	24	,	,	PUNCT
crl-15738	278	25	and	and	CCONJ
crl-15738	278	26	the	the	DET
crl-15738	278	27	process	process	NOUN
crl-15738	278	28	for	for	ADP
crl-15738	278	29	locating	locate	VERB
crl-15738	278	30	and	and	CCONJ
crl-15738	278	31	retrieving	retrieve	VERB
crl-15738	278	32	materials	material	NOUN
crl-15738	278	33	,	,	PUNCT
crl-15738	278	34	notably	notably	ADV
crl-15738	278	35	from	from	ADP
crl-15738	278	36	a	a	DET
crl-15738	278	37	remote	remote	ADJ
crl-15738	278	38	storage	storage	NOUN
crl-15738	278	39	facility	facility	NOUN
crl-15738	278	40	.	.	PUNCT
crl-15738	279	1	two	two	NUM
crl-15738	279	2	students	student	NOUN
crl-15738	279	3	specifically	specifically	ADV
crl-15738	279	4	mentioned	mention	VERB
crl-15738	279	5	using	use	VERB
crl-15738	279	6	knowledge	knowledge	NOUN
crl-15738	279	7	they	they	PRON
crl-15738	279	8	gained	gain	VERB
crl-15738	279	9	from	from	ADP
crl-15738	279	10	their	their	PRON
crl-15738	279	11	reference	reference	NOUN
crl-15738	279	12	interaction	interaction	NOUN
crl-15738	279	13	in	in	ADP
crl-15738	279	14	subsequent	subsequent	ADJ
crl-15738	279	15	library	library	NOUN
crl-15738	279	16	visits	visit	NOUN
crl-15738	279	17	.	.	PUNCT
crl-15738	280	1	the	the	DET
crl-15738	280	2	level	level	NOUN
crl-15738	280	3	of	of	ADP
crl-15738	280	4	confidence	confidence	NOUN
crl-15738	280	5	displayed	display	VERB
crl-15738	280	6	by	by	ADP
crl-15738	280	7	students	student	NOUN
crl-15738	280	8	before	before	ADV
crl-15738	280	9	and	and	CCONJ
crl-15738	280	10	a	a	PRON
crl-15738	280	11	er	er	INTJ
crl-15738	280	12	their	their	PRON
crl-15738	280	13	reference	reference	NOUN
crl-15738	280	14	interactions	interaction	NOUN
crl-15738	280	15	supports	support	VERB
crl-15738	280	16	the	the	DET
crl-15738	280	17	findings	finding	NOUN
crl-15738	280	18	from	from	ADP
crl-15738	280	19	the	the	DET
crl-15738	280	20	survey	survey	NOUN
crl-15738	280	21	.	.	PUNCT
crl-15738	281	1	four	four	NUM
crl-15738	281	2	of	of	ADP
crl-15738	281	3	the	the	DET
crl-15738	281	4	five	five	NUM
crl-15738	281	5	students	student	NOUN
crl-15738	281	6	interviewed	interview	VERB
crl-15738	281	7	had	have	VERB
crl-15738	281	8	previous	previous	ADJ
crl-15738	281	9	experience	experience	NOUN
crl-15738	281	10	in	in	ADP
crl-15738	281	11	this	this	DET
crl-15738	281	12	departmental	departmental	ADJ
crl-15738	281	13	library	library	NOUN
crl-15738	281	14	;	;	PUNCT
crl-15738	281	15	one	one	NUM
crl-15738	281	16	was	be	AUX
crl-15738	281	17	totally	totally	ADV
crl-15738	281	18	unfamiliar	unfamiliar	ADJ
crl-15738	281	19	with	with	ADP
crl-15738	281	20	the	the	DET
crl-15738	281	21	library	library	NOUN
crl-15738	281	22	and	and	CCONJ
crl-15738	281	23	immediately	immediately	ADV
crl-15738	281	24	asked	ask	VERB
crl-15738	281	25	for	for	ADP
crl-15738	281	26	help	help	NOUN
crl-15738	281	27	.	.	PUNCT
crl-15738	282	1	all	all	DET
crl-15738	282	2	five	five	NUM
crl-15738	282	3	indicated	indicate	VERB
crl-15738	282	4	an	an	DET
crl-15738	282	5	increased	increase	VERB
crl-15738	282	6	level	level	NOUN
crl-15738	282	7	of	of	ADP
crl-15738	282	8	confidence	confidence	NOUN
crl-15738	282	9	a	a	DET
crl-15738	282	10	er	er	INTJ
crl-15738	282	11	receiving	receive	VERB
crl-15738	282	12	assistance	assistance	NOUN
crl-15738	282	13	and	and	CCONJ
crl-15738	282	14	believe	believe	VERB
crl-15738	282	15	they	they	PRON
crl-15738	282	16	could	could	AUX
crl-15738	282	17	navigate	navigate	VERB
crl-15738	282	18	library	library	NOUN
crl-15738	282	19	resources	resource	NOUN
crl-15738	282	20	on	on	ADP
crl-15738	282	21	their	their	PRON
crl-15738	282	22	own	own	ADJ
crl-15738	282	23	,	,	PUNCT
crl-15738	282	24	although	although	SCONJ
crl-15738	282	25	at	at	ADP
crl-15738	282	26	different	different	ADJ
crl-15738	282	27	levels	level	NOUN
crl-15738	282	28	.	.	PUNCT
crl-15738	283	1	being	be	AUX
crl-15738	283	2	provided	provide	VERB
crl-15738	283	3	with	with	ADP
crl-15738	283	4	assistance	assistance	NOUN
crl-15738	283	5	seemed	seem	VERB
crl-15738	283	6	to	to	PART
crl-15738	283	7	instill	instill	VERB
crl-15738	283	8	a	a	DET
crl-15738	283	9	sense	sense	NOUN
crl-15738	283	10	of	of	ADP
crl-15738	283	11	comfort	comfort	NOUN
crl-15738	283	12	and	and	CCONJ
crl-15738	283	13	independence	independence	NOUN
crl-15738	283	14	a	a	DET
crl-15738	283	15	er	er	INTJ
crl-15738	283	16	each	each	DET
crl-15738	283	17	reference	reference	NOUN
crl-15738	283	18	interaction	interaction	NOUN
crl-15738	283	19	.	.	PUNCT
crl-15738	284	1	three	three	NUM
crl-15738	284	2	of	of	ADP
crl-15738	284	3	the	the	DET
crl-15738	284	4	five	five	NUM
crl-15738	284	5	indicated	indicate	VERB
crl-15738	284	6	that	that	SCONJ
crl-15738	284	7	they	they	PRON
crl-15738	284	8	would	would	AUX
crl-15738	284	9	be	be	AUX
crl-15738	284	10	able	able	ADJ
crl-15738	284	11	to	to	PART
crl-15738	284	12	use	use	VERB
crl-15738	284	13	databases	database	NOUN
crl-15738	284	14	on	on	ADP
crl-15738	284	15	their	their	PRON
crl-15738	284	16	own	own	ADJ
crl-15738	284	17	in	in	ADP
crl-15738	284	18	future	future	NOUN
crl-15738	284	19	;	;	PUNCT
crl-15738	284	20	one	one	NUM
crl-15738	284	21	indicated	indicate	VERB
crl-15738	284	22	an	an	DET
crl-15738	284	23	increased	increase	VERB
crl-15738	284	24	awareness	awareness	NOUN
crl-15738	284	25	of	of	ADP
crl-15738	284	26	more	more	ADV
crl-15738	284	27	complex	complex	ADJ
crl-15738	284	28	services	service	NOUN
crl-15738	284	29	involving	involve	VERB
crl-15738	284	30	retrieval	retrieval	NOUN
crl-15738	284	31	from	from	ADP
crl-15738	284	32	off	off	ADP
crl-15738	284	33	-	-	PUNCT
crl-15738	284	34	site	site	NOUN
crl-15738	284	35	facilities	facility	NOUN
crl-15738	284	36	;	;	PUNCT
crl-15738	284	37	and	and	CCONJ
crl-15738	284	38	one	one	NUM
crl-15738	284	39	expressed	express	VERB
crl-15738	284	40	some	some	DET
crl-15738	284	41	initial	initial	ADJ
crl-15738	284	42	anxiety	anxiety	NOUN
crl-15738	284	43	about	about	ADP
crl-15738	284	44	using	use	VERB
crl-15738	284	45	the	the	DET
crl-15738	284	46	library	library	NOUN
crl-15738	284	47	but	but	CCONJ
crl-15738	284	48	,	,	PUNCT
crl-15738	284	49	based	base	VERB
crl-15738	284	50	on	on	ADP
crl-15738	284	51	interactions	interaction	NOUN
crl-15738	284	52	,	,	PUNCT
crl-15738	284	53	felt	feel	VERB
crl-15738	284	54	able	able	ADJ
crl-15738	284	55	to	to	PART
crl-15738	284	56	be	be	AUX
crl-15738	284	57	more	more	ADV
crl-15738	284	58	independent	independent	ADJ
crl-15738	284	59	in	in	ADP
crl-15738	284	60	future	future	NOUN
crl-15738	284	61	.	.	PUNCT
crl-15738	285	1	in	in	ADP
crl-15738	285	2	each	each	PRON
crl-15738	285	3	of	of	ADP
crl-15738	285	4	these	these	DET
crl-15738	285	5	instances	instance	NOUN
crl-15738	285	6	,	,	PUNCT
crl-15738	285	7	the	the	DET
crl-15738	285	8	student	student	NOUN
crl-15738	285	9	expressed	express	VERB
crl-15738	285	10	a	a	DET
crl-15738	285	11	sense	sense	NOUN
crl-15738	285	12	of	of	ADP
crl-15738	285	13	being	be	AUX
crl-15738	285	14	able	able	ADJ
crl-15738	285	15	to	to	PART
crl-15738	285	16	locate	locate	VERB
crl-15738	285	17	resources	resource	NOUN
crl-15738	285	18	without	without	ADP
crl-15738	285	19	assistance	assistance	NOUN
crl-15738	285	20	.	.	PUNCT
crl-15738	286	1	each	each	PRON
crl-15738	286	2	also	also	ADV
crl-15738	286	3	indicated	indicate	VERB
crl-15738	286	4	that	that	SCONJ
crl-15738	286	5	he	he	PRON
crl-15738	286	6	or	or	CCONJ
crl-15738	286	7	she	she	PRON
crl-15738	286	8	would	would	AUX
crl-15738	286	9	be	be	AUX
crl-15738	286	10	quite	quite	ADV
crl-15738	286	11	comfortable	comfortable	ADJ
crl-15738	286	12	asking	ask	VERB
crl-15738	286	13	for	for	ADP
crl-15738	286	14	assistance	assistance	NOUN
crl-15738	286	15	when	when	SCONJ
crl-15738	286	16	he	he	PRON
crl-15738	286	17	or	or	CCONJ
crl-15738	286	18	she	she	PRON
crl-15738	286	19	did	do	AUX
crl-15738	286	20	not	not	PART
crl-15738	286	21	know	know	VERB
crl-15738	286	22	how	how	SCONJ
crl-15738	286	23	to	to	PART
crl-15738	286	24	approach	approach	VERB
crl-15738	286	25	a	a	DET
crl-15738	286	26	research	research	NOUN
crl-15738	286	27	project	project	NOUN
crl-15738	286	28	or	or	CCONJ
crl-15738	286	29	assignment	assignment	NOUN
crl-15738	286	30	.	.	PUNCT
crl-15738	287	1	based	base	VERB
crl-15738	287	2	on	on	ADP
crl-15738	287	3	the	the	DET
crl-15738	287	4	interviews	interview	NOUN
crl-15738	287	5	,	,	PUNCT
crl-15738	287	6	even	even	ADV
crl-15738	287	7	students	student	NOUN
crl-15738	287	8	who	who	PRON
crl-15738	287	9	are	be	AUX
crl-15738	287	10	quite	quite	ADV
crl-15738	287	11	confident	confident	ADJ
crl-15738	287	12	when	when	SCONJ
crl-15738	287	13	they	they	PRON
crl-15738	287	14	approach	approach	VERB
crl-15738	287	15	the	the	DET
crl-15738	287	16	library	library	NOUN
crl-15738	287	17	believe	believe	VERB
crl-15738	287	18	that	that	SCONJ
crl-15738	287	19	they	they	PRON
crl-15738	287	20	gain	gain	VERB
crl-15738	287	21	from	from	ADP
crl-15738	287	22	the	the	DET
crl-15738	287	23	reference	reference	NOUN
crl-15738	287	24	interactions	interaction	NOUN
crl-15738	287	25	.	.	PUNCT
crl-15738	288	1	those	those	PRON
crl-15738	288	2	who	who	PRON
crl-15738	288	3	believed	believe	VERB
crl-15738	288	4	they	they	PRON
crl-15738	288	5	needed	need	VERB
crl-15738	288	6	help	help	NOUN
crl-15738	288	7	initially	initially	ADV
crl-15738	288	8	found	find	VERB
crl-15738	288	9	that	that	SCONJ
crl-15738	288	10	the	the	DET
crl-15738	288	11	assistance	assistance	NOUN
crl-15738	288	12	they	they	PRON
crl-15738	288	13	were	be	AUX
crl-15738	288	14	given	give	VERB
crl-15738	288	15	taught	teach	VERB
crl-15738	288	16	them	they	PRON
crl-15738	288	17	sufficient	sufficient	ADJ
crl-15738	288	18	skills	skill	NOUN
crl-15738	288	19	to	to	PART
crl-15738	288	20	begin	begin	VERB
crl-15738	288	21	their	their	PRON
crl-15738	288	22	next	next	ADJ
crl-15738	288	23	assignments	assignment	NOUN
crl-15738	288	24	on	on	ADP
crl-15738	288	25	their	their	PRON
crl-15738	288	26	own	own	ADJ
crl-15738	288	27	.	.	PUNCT
crl-15738	289	1	two	two	NUM
crl-15738	289	2	of	of	ADP
crl-15738	289	3	the	the	DET
crl-15738	289	4	students	student	NOUN
crl-15738	289	5	interviewed	interview	VERB
crl-15738	289	6	expressed	express	VERB
crl-15738	289	7	some	some	DET
crl-15738	289	8	anxiety	anxiety	NOUN
crl-15738	289	9	about	about	ADP
crl-15738	289	10	their	their	PRON
crl-15738	289	11	skills	skill	NOUN
crl-15738	289	12	prior	prior	ADV
crl-15738	289	13	to	to	ADP
crl-15738	289	14	asking	ask	VERB
crl-15738	289	15	for	for	ADP
crl-15738	289	16	assistance	assistance	NOUN
crl-15738	289	17	.	.	PUNCT
crl-15738	290	1	one	one	NUM
crl-15738	290	2	clearly	clearly	ADV
crl-15738	290	3	expressed	express	VERB
crl-15738	290	4	feeling	feel	VERB
crl-15738	290	5	“	"	PUNCT
crl-15738	290	6	kind	kind	ADV
crl-15738	290	7	of	of	ADP
crl-15738	290	8	shaky	shaky	ADJ
crl-15738	290	9	,	,	PUNCT
crl-15738	290	10	that	that	PRON
crl-15738	290	11	’s	’s	ADV
crl-15738	290	12	why	why	SCONJ
crl-15738	290	13	i	i	PRON
crl-15738	290	14	asked	ask	VERB
crl-15738	290	15	for	for	ADP
crl-15738	290	16	help	help	NOUN
crl-15738	290	17	.	.	PUNCT
crl-15738	290	18	”	"	PUNCT
crl-15738	291	1	these	these	DET
crl-15738	291	2	two	two	NUM
crl-15738	291	3	were	be	AUX
crl-15738	291	4	clear	clear	ADJ
crl-15738	291	5	that	that	SCONJ
crl-15738	291	6	the	the	DET
crl-15738	291	7	library	library	NOUN
crl-15738	291	8	’s	’s	PART
crl-15738	291	9	numerous	numerous	ADJ
crl-15738	291	10	resources	resource	NOUN
crl-15738	291	11	were	be	AUX
crl-15738	291	12	confusing	confusing	ADJ
crl-15738	291	13	and	and	CCONJ
crl-15738	291	14	asking	ask	VERB
crl-15738	291	15	for	for	ADP
crl-15738	291	16	assistance	assistance	NOUN
crl-15738	291	17	was	be	AUX
crl-15738	291	18	an	an	DET
crl-15738	291	19	early	early	ADJ
crl-15738	291	20	decision	decision	NOUN
crl-15738	291	21	in	in	ADP
crl-15738	291	22	each	each	DET
crl-15738	291	23	case	case	NOUN
crl-15738	291	24	.	.	PUNCT
crl-15738	292	1	the	the	DET
crl-15738	292	2	other	other	ADJ
crl-15738	292	3	three	three	NUM
crl-15738	292	4	students	student	NOUN
crl-15738	292	5	expressed	express	VERB
crl-15738	292	6	li	li	PROPN
crl-15738	292	7	le	le	X
crl-15738	292	8	anxiety	anxiety	NOUN
crl-15738	292	9	about	about	ADP
crl-15738	292	10	using	use	VERB
crl-15738	292	11	resources	resource	NOUN
crl-15738	292	12	because	because	SCONJ
crl-15738	292	13	they	they	PRON
crl-15738	292	14	either	either	CCONJ
crl-15738	292	15	had	have	AUX
crl-15738	292	16	used	use	VERB
crl-15738	292	17	the	the	DET
crl-15738	292	18	library	library	NOUN
crl-15738	292	19	before	before	ADV
crl-15738	292	20	and	and	CCONJ
crl-15738	292	21	338	338	NUM
crl-15738	292	22	college	college	PROPN
crl-15738	292	23	&	&	CCONJ
crl-15738	292	24	research	research	PROPN
crl-15738	292	25	libraries	library	NOUN
crl-15738	292	26	july	july	PROPN
crl-15738	292	27	2005	2005	NUM
crl-15738	292	28	felt	feel	VERB
crl-15738	292	29	comfortable	comfortable	ADJ
crl-15738	292	30	asking	ask	VERB
crl-15738	292	31	staff	staff	NOUN
crl-15738	292	32	for	for	ADP
crl-15738	292	33	assistance	assistance	NOUN
crl-15738	292	34	or	or	CCONJ
crl-15738	292	35	had	have	VERB
crl-15738	292	36	previous	previous	ADJ
crl-15738	292	37	positive	positive	ADJ
crl-15738	292	38	experiences	experience	NOUN
crl-15738	292	39	at	at	ADP
crl-15738	292	40	other	other	ADJ
crl-15738	292	41	libraries	library	NOUN
crl-15738	292	42	that	that	PRON
crl-15738	292	43	reduced	reduce	VERB
crl-15738	292	44	their	their	PRON
crl-15738	292	45	anxiety	anxiety	NOUN
crl-15738	292	46	about	about	ADP
crl-15738	292	47	asking	ask	VERB
crl-15738	292	48	for	for	ADP
crl-15738	292	49	assistance	assistance	NOUN
crl-15738	292	50	.	.	PUNCT
crl-15738	293	1	in	in	ADP
crl-15738	293	2	fact	fact	NOUN
crl-15738	293	3	,	,	PUNCT
crl-15738	293	4	all	all	DET
crl-15738	293	5	five	five	NUM
crl-15738	293	6	students	student	NOUN
crl-15738	293	7	described	describe	VERB
crl-15738	293	8	previous	previous	ADJ
crl-15738	293	9	experiences	experience	NOUN
crl-15738	293	10	that	that	PRON
crl-15738	293	11	developed	develop	VERB
crl-15738	293	12	expectations	expectation	NOUN
crl-15738	293	13	for	for	ADP
crl-15738	293	14	positive	positive	ADJ
crl-15738	293	15	interactions	interaction	NOUN
crl-15738	293	16	.	.	PUNCT
crl-15738	294	1	one	one	NUM
crl-15738	294	2	of	of	ADP
crl-15738	294	3	these	these	DET
crl-15738	294	4	experiences	experience	NOUN
crl-15738	294	5	was	be	AUX
crl-15738	294	6	at	at	ADP
crl-15738	294	7	a	a	DET
crl-15738	294	8	public	public	ADJ
crl-15738	294	9	library	library	NOUN
crl-15738	294	10	;	;	PUNCT
crl-15738	294	11	the	the	DET
crl-15738	294	12	other	other	ADJ
crl-15738	294	13	four	four	NUM
crl-15738	294	14	were	be	AUX
crl-15738	294	15	at	at	ADP
crl-15738	294	16	campus	campus	NOUN
crl-15738	294	17	libraries	library	NOUN
crl-15738	294	18	or	or	CCONJ
crl-15738	294	19	reading	read	VERB
crl-15738	294	20	rooms	room	NOUN
crl-15738	294	21	.	.	PUNCT
crl-15738	295	1	all	all	PRON
crl-15738	295	2	of	of	ADP
crl-15738	295	3	the	the	DET
crl-15738	295	4	experiences	experience	NOUN
crl-15738	295	5	on	on	ADP
crl-15738	295	6	campus	campus	NOUN
crl-15738	295	7	were	be	AUX
crl-15738	295	8	positive	positive	ADJ
crl-15738	295	9	,	,	PUNCT
crl-15738	295	10	with	with	ADP
crl-15738	295	11	friendly	friendly	ADJ
crl-15738	295	12	,	,	PUNCT
crl-15738	295	13	approachable	approachable	ADJ
crl-15738	295	14	staff	staff	NOUN
crl-15738	295	15	.	.	PUNCT
crl-15738	296	1	the	the	DET
crl-15738	296	2	public	public	ADJ
crl-15738	296	3	library	library	NOUN
crl-15738	296	4	experience	experience	NOUN
crl-15738	296	5	involved	involve	VERB
crl-15738	296	6	several	several	ADJ
crl-15738	296	7	librarians	librarian	NOUN
crl-15738	296	8	assisting	assist	VERB
crl-15738	296	9	a	a	DET
crl-15738	296	10	youth	youth	NOUN
crl-15738	296	11	group	group	NOUN
crl-15738	296	12	and	and	CCONJ
crl-15738	296	13	was	be	AUX
crl-15738	296	14	an	an	DET
crl-15738	296	15	equally	equally	ADV
crl-15738	296	16	positive	positive	ADJ
crl-15738	296	17	experience	experience	NOUN
crl-15738	296	18	.	.	PUNCT
crl-15738	297	1	because	because	SCONJ
crl-15738	297	2	of	of	ADP
crl-15738	297	3	previous	previous	ADJ
crl-15738	297	4	interactions	interaction	NOUN
crl-15738	297	5	,	,	PUNCT
crl-15738	297	6	the	the	DET
crl-15738	297	7	anxiety	anxiety	NOUN
crl-15738	297	8	levels	level	NOUN
crl-15738	297	9	for	for	ADP
crl-15738	297	10	approaching	approach	VERB
crl-15738	297	11	reference	reference	NOUN
crl-15738	297	12	staff	staff	NOUN
crl-15738	297	13	were	be	AUX
crl-15738	297	14	low	low	ADJ
crl-15738	297	15	and	and	CCONJ
crl-15738	297	16	the	the	DET
crl-15738	297	17	expectations	expectation	NOUN
crl-15738	297	18	for	for	ADP
crl-15738	297	19	friendly	friendly	ADJ
crl-15738	297	20	,	,	PUNCT
crl-15738	297	21	helpful	helpful	ADJ
crl-15738	297	22	service	service	NOUN
crl-15738	297	23	were	be	AUX
crl-15738	297	24	high	high	ADJ
crl-15738	297	25	.	.	PUNCT
crl-15738	298	1	this	this	PRON
crl-15738	298	2	lends	lend	VERB
crl-15738	298	3	support	support	NOUN
crl-15738	298	4	to	to	PART
crl-15738	298	5	durrance	durrance	NOUN
crl-15738	298	6	’s	’s	NUM
crl-15738	298	7	suggestion	suggestion	NOUN
crl-15738	298	8	,	,	PUNCT
crl-15738	298	9	based	base	VERB
crl-15738	298	10	on	on	ADP
crl-15738	298	11	her	her	PRON
crl-15738	298	12	unobtrusive	unobtrusive	ADJ
crl-15738	298	13	study	study	NOUN
crl-15738	298	14	of	of	ADP
crl-15738	298	15	266	266	NUM
crl-15738	298	16	reference	reference	NOUN
crl-15738	298	17	interactions	interaction	NOUN
crl-15738	298	18	in	in	ADP
crl-15738	298	19	142	142	NUM
crl-15738	298	20	public	public	ADJ
crl-15738	298	21	,	,	PUNCT
crl-15738	298	22	academic	academic	ADJ
crl-15738	298	23	,	,	PUNCT
crl-15738	298	24	and	and	CCONJ
crl-15738	298	25	special	special	ADJ
crl-15738	298	26	libraries	library	NOUN
crl-15738	298	27	,	,	PUNCT
crl-15738	298	28	that	that	SCONJ
crl-15738	298	29	“	"	PUNCT
crl-15738	298	30	willingness	willingness	NOUN
crl-15738	298	31	to	to	PART
crl-15738	298	32	return	return	VERB
crl-15738	298	33	”	"	PUNCT
crl-15738	298	34	is	be	AUX
crl-15738	298	35	an	an	DET
crl-15738	298	36	important	important	ADJ
crl-15738	298	37	measure	measure	NOUN
crl-15738	298	38	of	of	ADP
crl-15738	298	39	success	success	NOUN
crl-15738	298	40	in	in	ADP
crl-15738	298	41	reference	reference	NOUN
crl-15738	298	42	interactions.24	interactions.24	NOUN
crl-15738	298	43	in	in	ADP
crl-15738	298	44	fact	fact	NOUN
crl-15738	298	45	,	,	PUNCT
crl-15738	298	46	durrance	durrance	NOUN
crl-15738	298	47	found	find	VERB
crl-15738	298	48	that	that	SCONJ
crl-15738	298	49	users	user	NOUN
crl-15738	298	50	were	be	AUX
crl-15738	298	51	more	more	ADV
crl-15738	298	52	likely	likely	ADJ
crl-15738	298	53	to	to	PART
crl-15738	298	54	excuse	excuse	VERB
crl-15738	298	55	inaccurate	inaccurate	ADJ
crl-15738	298	56	reference	reference	NOUN
crl-15738	298	57	service	service	NOUN
crl-15738	298	58	if	if	SCONJ
crl-15738	298	59	the	the	DET
crl-15738	298	60	reference	reference	NOUN
crl-15738	298	61	staff	staff	NOUN
crl-15738	298	62	were	be	AUX
crl-15738	298	63	friendly	friendly	ADJ
crl-15738	298	64	and	and	CCONJ
crl-15738	298	65	pleasant	pleasant	ADJ
crl-15738	298	66	than	than	SCONJ
crl-15738	298	67	if	if	SCONJ
crl-15738	298	68	they	they	PRON
crl-15738	298	69	were	be	AUX
crl-15738	298	70	uninterested	uninterested	ADJ
crl-15738	298	71	or	or	CCONJ
crl-15738	298	72	unhelpful	unhelpful	ADJ
crl-15738	298	73	.	.	PUNCT
crl-15738	299	1	although	although	SCONJ
crl-15738	299	2	every	every	DET
crl-15738	299	3	library	library	NOUN
crl-15738	299	4	should	should	AUX
crl-15738	299	5	strive	strive	VERB
crl-15738	299	6	for	for	ADP
crl-15738	299	7	accurate	accurate	ADJ
crl-15738	299	8	service	service	NOUN
crl-15738	299	9	,	,	PUNCT
crl-15738	299	10	it	it	PRON
crl-15738	299	11	also	also	ADV
crl-15738	299	12	is	be	AUX
crl-15738	299	13	important	important	ADJ
crl-15738	299	14	to	to	PART
crl-15738	299	15	provide	provide	VERB
crl-15738	299	16	friendly	friendly	ADJ
crl-15738	299	17	and	and	CCONJ
crl-15738	299	18	courteous	courteous	ADJ
crl-15738	299	19	interactions	interaction	NOUN
crl-15738	299	20	so	so	SCONJ
crl-15738	299	21	that	that	SCONJ
crl-15738	299	22	the	the	DET
crl-15738	299	23	library	library	NOUN
crl-15738	299	24	experience	experience	NOUN
crl-15738	299	25	is	be	AUX
crl-15738	299	26	positive	positive	ADJ
crl-15738	299	27	even	even	ADV
crl-15738	299	28	when	when	SCONJ
crl-15738	299	29	an	an	DET
crl-15738	299	30	answer	answer	NOUN
crl-15738	299	31	is	be	AUX
crl-15738	299	32	not	not	PART
crl-15738	299	33	readily	readily	ADV
crl-15738	299	34	available	available	ADJ
crl-15738	299	35	.	.	PUNCT
crl-15738	300	1	conclusion	conclusion	VERB
crl-15738	300	2	the	the	DET
crl-15738	300	3	majority	majority	NOUN
crl-15738	300	4	of	of	ADP
crl-15738	300	5	survey	survey	NOUN
crl-15738	300	6	respondents	respondent	NOUN
crl-15738	300	7	indicated	indicate	VERB
crl-15738	300	8	that	that	SCONJ
crl-15738	300	9	they	they	PRON
crl-15738	300	10	learned	learn	VERB
crl-15738	300	11	something	something	PRON
crl-15738	300	12	new	new	ADJ
crl-15738	300	13	in	in	ADP
crl-15738	300	14	the	the	DET
crl-15738	300	15	course	course	NOUN
crl-15738	300	16	of	of	ADP
crl-15738	300	17	the	the	DET
crl-15738	300	18	reference	reference	NOUN
crl-15738	300	19	interaction	interaction	NOUN
crl-15738	300	20	.	.	PUNCT
crl-15738	301	1	often	often	ADV
crl-15738	301	2	they	they	PRON
crl-15738	301	3	learned	learn	VERB
crl-15738	301	4	about	about	ADP
crl-15738	301	5	a	a	DET
crl-15738	301	6	specific	specific	ADJ
crl-15738	301	7	resource	resource	NOUN
crl-15738	301	8	or	or	CCONJ
crl-15738	301	9	library	library	NOUN
crl-15738	301	10	service	service	NOUN
crl-15738	301	11	.	.	PUNCT
crl-15738	302	1	in	in	ADP
crl-15738	302	2	addition	addition	NOUN
crl-15738	302	3	to	to	ADP
crl-15738	302	4	becoming	become	VERB
crl-15738	302	5	aware	aware	ADJ
crl-15738	302	6	of	of	ADP
crl-15738	302	7	particular	particular	ADJ
crl-15738	302	8	tools	tool	NOUN
crl-15738	302	9	,	,	PUNCT
crl-15738	302	10	facilities	facility	NOUN
crl-15738	302	11	,	,	PUNCT
crl-15738	302	12	or	or	CCONJ
crl-15738	302	13	services	service	NOUN
crl-15738	302	14	,	,	PUNCT
crl-15738	302	15	many	many	ADJ
crl-15738	302	16	students	student	NOUN
crl-15738	302	17	learned	learn	VERB
crl-15738	302	18	new	new	ADJ
crl-15738	302	19	approaches	approach	NOUN
crl-15738	302	20	to	to	ADP
crl-15738	302	21	finding	find	VERB
crl-15738	302	22	information	information	NOUN
crl-15738	302	23	.	.	PUNCT
crl-15738	303	1	this	this	PRON
crl-15738	303	2	suggests	suggest	VERB
crl-15738	303	3	that	that	SCONJ
crl-15738	303	4	the	the	DET
crl-15738	303	5	reference	reference	NOUN
crl-15738	303	6	interaction	interaction	NOUN
crl-15738	303	7	in	in	ADP
crl-15738	303	8	college	college	NOUN
crl-15738	303	9	and	and	CCONJ
crl-15738	303	10	university	university	NOUN
crl-15738	303	11	libraries	library	NOUN
crl-15738	303	12	can	can	AUX
crl-15738	303	13	be	be	AUX
crl-15738	303	14	an	an	DET
crl-15738	303	15	effective	effective	ADJ
crl-15738	303	16	means	mean	NOUN
crl-15738	303	17	of	of	ADP
crl-15738	303	18	teaching	teach	VERB
crl-15738	303	19	students	student	NOUN
crl-15738	303	20	not	not	PART
crl-15738	303	21	only	only	ADV
crl-15738	303	22	about	about	ADP
crl-15738	303	23	specific	specific	ADJ
crl-15738	303	24	library	library	NOUN
crl-15738	303	25	resources	resource	NOUN
crl-15738	303	26	,	,	PUNCT
crl-15738	303	27	but	but	CCONJ
crl-15738	303	28	also	also	ADV
crl-15738	303	29	about	about	ADP
crl-15738	303	30	the	the	DET
crl-15738	303	31	process	process	NOUN
crl-15738	303	32	of	of	ADP
crl-15738	303	33	finding	finding	NOUN
crl-15738	303	34	,	,	PUNCT
crl-15738	303	35	evaluating	evaluating	NOUN
crl-15738	303	36	,	,	PUNCT
crl-15738	303	37	and	and	CCONJ
crl-15738	303	38	using	use	VERB
crl-15738	303	39	information	information	NOUN
crl-15738	303	40	.	.	PUNCT
crl-15738	304	1	the	the	DET
crl-15738	304	2	data	datum	NOUN
crl-15738	304	3	from	from	ADP
crl-15738	304	4	the	the	DET
crl-15738	304	5	study	study	NOUN
crl-15738	304	6	also	also	ADV
crl-15738	304	7	indicate	indicate	VERB
crl-15738	304	8	that	that	SCONJ
crl-15738	304	9	students	student	NOUN
crl-15738	304	10	found	find	VERB
crl-15738	304	11	the	the	DET
crl-15738	304	12	reference	reference	NOUN
crl-15738	304	13	staff	staff	NOUN
crl-15738	304	14	at	at	ADP
crl-15738	304	15	the	the	DET
crl-15738	304	16	essl	essl	ADJ
crl-15738	304	17	to	to	PART
crl-15738	304	18	be	be	AUX
crl-15738	304	19	friendly	friendly	ADJ
crl-15738	304	20	and	and	CCONJ
crl-15738	304	21	approachable	approachable	ADJ
crl-15738	304	22	.	.	PUNCT
crl-15738	305	1	when	when	SCONJ
crl-15738	305	2	undergraduates	undergraduate	NOUN
crl-15738	305	3	perceive	perceive	VERB
crl-15738	305	4	the	the	DET
crl-15738	305	5	staff	staff	NOUN
crl-15738	305	6	to	to	PART
crl-15738	305	7	be	be	AUX
crl-15738	305	8	approachable	approachable	ADJ
crl-15738	305	9	,	,	PUNCT
crl-15738	305	10	they	they	PRON
crl-15738	305	11	have	have	AUX
crl-15738	305	12	crossed	cross	VERB
crl-15738	305	13	the	the	DET
crl-15738	305	14	first	first	ADJ
crl-15738	305	15	barrier	barrier	NOUN
crl-15738	305	16	to	to	ADP
crl-15738	305	17	ge	ge	PROPN
crl-15738	305	18	ing	e	VERB
crl-15738	305	19	whatever	whatever	DET
crl-15738	305	20	assistance	assistance	NOUN
crl-15738	305	21	they	they	PRON
crl-15738	305	22	might	might	AUX
crl-15738	305	23	need	need	VERB
crl-15738	305	24	.	.	PUNCT
crl-15738	306	1	a	a	DET
crl-15738	306	2	friendly	friendly	ADJ
crl-15738	306	3	and	and	CCONJ
crl-15738	306	4	approachable	approachable	ADJ
crl-15738	306	5	staff	staff	NOUN
crl-15738	306	6	helps	help	VERB
crl-15738	306	7	ensure	ensure	VERB
crl-15738	306	8	that	that	SCONJ
crl-15738	306	9	students	student	NOUN
crl-15738	306	10	will	will	AUX
crl-15738	306	11	ask	ask	VERB
crl-15738	306	12	for	for	ADP
crl-15738	306	13	help	help	NOUN
crl-15738	306	14	when	when	SCONJ
crl-15738	306	15	they	they	PRON
crl-15738	306	16	need	need	VERB
crl-15738	306	17	it	it	PRON
crl-15738	306	18	;	;	PUNCT
crl-15738	306	19	therefore	therefore	ADV
crl-15738	306	20	,	,	PUNCT
crl-15738	306	21	the	the	DET
crl-15738	306	22	essl	essl	ADJ
crl-15738	306	23	reference	reference	NOUN
crl-15738	306	24	staff	staff	NOUN
crl-15738	306	25	are	be	AUX
crl-15738	306	26	encouraged	encourage	VERB
crl-15738	306	27	to	to	PART
crl-15738	306	28	watch	watch	VERB
crl-15738	306	29	for	for	ADP
crl-15738	306	30	users	user	NOUN
crl-15738	306	31	who	who	PRON
crl-15738	306	32	“	"	PUNCT
crl-15738	306	33	look	look	VERB
crl-15738	306	34	like	like	SCONJ
crl-15738	306	35	they	they	PRON
crl-15738	306	36	need	need	VERB
crl-15738	306	37	help	help	NOUN
crl-15738	306	38	”	"	PUNCT
crl-15738	306	39	and	and	CCONJ
crl-15738	306	40	initiate	initiate	VERB
crl-15738	306	41	the	the	DET
crl-15738	306	42	reference	reference	NOUN
crl-15738	306	43	interaction	interaction	NOUN
crl-15738	306	44	.	.	PUNCT
crl-15738	307	1	indeed	indeed	ADV
crl-15738	307	2	,	,	PUNCT
crl-15738	307	3	more	more	ADJ
crl-15738	307	4	than	than	ADP
crl-15738	307	5	10	10	NUM
crl-15738	307	6	percent	percent	NOUN
crl-15738	307	7	of	of	ADP
crl-15738	307	8	the	the	DET
crl-15738	307	9	survey	survey	NOUN
crl-15738	307	10	respondents	respondent	NOUN
crl-15738	307	11	indicated	indicate	VERB
crl-15738	307	12	that	that	SCONJ
crl-15738	307	13	the	the	DET
crl-15738	307	14	reason	reason	NOUN
crl-15738	307	15	they	they	PRON
crl-15738	307	16	asked	ask	VERB
crl-15738	307	17	“	"	PUNCT
crl-15738	307	18	the	the	DET
crl-15738	307	19	person	person	NOUN
crl-15738	307	20	at	at	ADP
crl-15738	307	21	the	the	DET
crl-15738	307	22	reference	reference	NOUN
crl-15738	307	23	desk	desk	NOUN
crl-15738	307	24	for	for	ADP
crl-15738	307	25	assistance	assistance	NOUN
crl-15738	307	26	”	"	PUNCT
crl-15738	307	27	was	be	AUX
crl-15738	307	28	,	,	PUNCT
crl-15738	307	29	in	in	ADP
crl-15738	307	30	fact	fact	NOUN
crl-15738	307	31	,	,	PUNCT
crl-15738	307	32	because	because	SCONJ
crl-15738	307	33	the	the	DET
crl-15738	307	34	“	"	PUNCT
crl-15738	307	35	person	person	NOUN
crl-15738	307	36	at	at	ADP
crl-15738	307	37	desk	desk	NOUN
crl-15738	307	38	asked	ask	VERB
crl-15738	307	39	if	if	SCONJ
crl-15738	307	40	i	i	PRON
crl-15738	307	41	needed	need	VERB
crl-15738	307	42	help	help	NOUN
crl-15738	307	43	.	.	PUNCT
crl-15738	307	44	”	"	PUNCT
crl-15738	308	1	friendliness	friendliness	NOUN
crl-15738	308	2	of	of	ADP
crl-15738	308	3	the	the	DET
crl-15738	308	4	reference	reference	NOUN
crl-15738	308	5	staff	staff	NOUN
crl-15738	308	6	also	also	ADV
crl-15738	308	7	may	may	AUX
crl-15738	308	8	play	play	VERB
crl-15738	308	9	a	a	DET
crl-15738	308	10	role	role	NOUN
crl-15738	308	11	in	in	ADP
crl-15738	308	12	how	how	SCONJ
crl-15738	308	13	confident	confident	ADJ
crl-15738	308	14	students	student	NOUN
crl-15738	308	15	feel	feel	VERB
crl-15738	308	16	about	about	ADP
crl-15738	308	17	their	their	PRON
crl-15738	308	18	own	own	ADJ
crl-15738	308	19	abilities	ability	NOUN
crl-15738	308	20	to	to	PART
crl-15738	308	21	find	find	VERB
crl-15738	308	22	the	the	DET
crl-15738	308	23	information	information	NOUN
crl-15738	308	24	they	they	PRON
crl-15738	308	25	seek	seek	VERB
crl-15738	308	26	,	,	PUNCT
crl-15738	308	27	as	as	SCONJ
crl-15738	308	28	suggested	suggest	VERB
crl-15738	308	29	by	by	ADP
crl-15738	308	30	the	the	DET
crl-15738	308	31	correlation	correlation	NOUN
crl-15738	308	32	between	between	ADP
crl-15738	308	33	these	these	DET
crl-15738	308	34	two	two	NUM
crl-15738	308	35	variables	variable	NOUN
crl-15738	308	36	(	(	PUNCT
crl-15738	308	37	table	table	NOUN
crl-15738	308	38	3	3	NUM
crl-15738	308	39	)	)	PUNCT
crl-15738	308	40	and	and	CCONJ
crl-15738	308	41	by	by	ADP
crl-15738	308	42	the	the	DET
crl-15738	308	43	multiple	multiple	ADJ
crl-15738	308	44	regression	regression	NOUN
crl-15738	308	45	model	model	NOUN
crl-15738	308	46	.	.	PUNCT
crl-15738	309	1	reference	reference	NOUN
crl-15738	309	2	staff	staff	PROPN
crl-15738	309	3	friendliness	friendliness	NOUN
crl-15738	309	4	was	be	AUX
crl-15738	309	5	one	one	NUM
crl-15738	309	6	of	of	ADP
crl-15738	309	7	the	the	DET
crl-15738	309	8	best	good	ADJ
crl-15738	309	9	predictors	predictor	NOUN
crl-15738	309	10	of	of	ADP
crl-15738	309	11	student	student	NOUN
crl-15738	309	12	confidence	confidence	NOUN
crl-15738	309	13	in	in	ADP
crl-15738	309	14	their	their	PRON
crl-15738	309	15	ability	ability	NOUN
crl-15738	309	16	to	to	PART
crl-15738	309	17	find	find	VERB
crl-15738	309	18	information	information	NOUN
crl-15738	309	19	independently	independently	ADV
crl-15738	309	20	.	.	PUNCT
crl-15738	310	1	demonstrating	demonstrate	VERB
crl-15738	310	2	service	service	NOUN
crl-15738	310	3	behavior	behavior	NOUN
crl-15738	310	4	that	that	PRON
crl-15738	310	5	is	be	AUX
crl-15738	310	6	friendly	friendly	ADJ
crl-15738	310	7	,	,	PUNCT
crl-15738	310	8	helpful	helpful	ADJ
crl-15738	310	9	,	,	PUNCT
crl-15738	310	10	and	and	CCONJ
crl-15738	310	11	encouraging	encourage	VERB
crl-15738	310	12	not	not	PART
crl-15738	310	13	only	only	ADV
crl-15738	310	14	contributes	contribute	VERB
crl-15738	310	15	to	to	ADP
crl-15738	310	16	students	student	NOUN
crl-15738	310	17	’	'	PUNCT
crl-15738	310	18	“	"	PUNCT
crl-15738	310	19	willingness	willingness	NOUN
crl-15738	310	20	to	to	PART
crl-15738	310	21	return	return	VERB
crl-15738	310	22	,	,	PUNCT
crl-15738	310	23	”	"	PUNCT
crl-15738	310	24	it	it	PRON
crl-15738	310	25	also	also	ADV
crl-15738	310	26	may	may	AUX
crl-15738	310	27	help	help	VERB
crl-15738	310	28	students	student	NOUN
crl-15738	310	29	to	to	PART
crl-15738	310	30	become	become	VERB
crl-15738	310	31	more	more	ADV
crl-15738	310	32	confident	confident	ADJ
crl-15738	310	33	in	in	ADP
crl-15738	310	34	their	their	PRON
crl-15738	310	35	ability	ability	NOUN
crl-15738	310	36	to	to	PART
crl-15738	310	37	find	find	VERB
crl-15738	310	38	information	information	NOUN
crl-15738	310	39	on	on	ADP
crl-15738	310	40	their	their	PRON
crl-15738	310	41	own.25	own.25	ADJ
crl-15738	310	42	students	student	NOUN
crl-15738	310	43	were	be	AUX
crl-15738	310	44	clearly	clearly	ADV
crl-15738	310	45	more	more	ADV
crl-15738	310	46	confident	confident	ADJ
crl-15738	310	47	in	in	ADP
crl-15738	310	48	their	their	PRON
crl-15738	310	49	ability	ability	NOUN
crl-15738	310	50	to	to	PART
crl-15738	310	51	find	find	VERB
crl-15738	310	52	information	information	NOUN
crl-15738	310	53	following	follow	VERB
crl-15738	310	54	the	the	DET
crl-15738	310	55	reference	reference	NOUN
crl-15738	310	56	interaction	interaction	NOUN
crl-15738	310	57	than	than	SCONJ
crl-15738	310	58	they	they	PRON
crl-15738	310	59	were	be	AUX
crl-15738	310	60	before	before	SCONJ
crl-15738	310	61	they	they	PRON
crl-15738	310	62	spoke	speak	VERB
crl-15738	310	63	to	to	ADP
crl-15738	310	64	the	the	DET
crl-15738	310	65	reference	reference	NOUN
crl-15738	310	66	staff	staff	NOUN
crl-15738	310	67	(	(	PUNCT
crl-15738	310	68	figure	figure	NOUN
crl-15738	310	69	5	5	NUM
crl-15738	310	70	)	)	PUNCT
crl-15738	310	71	.	.	PUNCT
crl-15738	311	1	however	however	ADV
crl-15738	311	2	,	,	PUNCT
crl-15738	311	3	their	their	PRON
crl-15738	311	4	self	self	NOUN
crl-15738	311	5	-	-	PUNCT
crl-15738	311	6	assessment	assessment	NOUN
crl-15738	311	7	of	of	ADP
crl-15738	311	8	their	their	PRON
crl-15738	311	9	ability	ability	NOUN
crl-15738	311	10	to	to	PART
crl-15738	311	11	find	find	VERB
crl-15738	311	12	books	book	NOUN
crl-15738	311	13	,	,	PUNCT
crl-15738	311	14	journals	journal	NOUN
crl-15738	311	15	,	,	PUNCT
crl-15738	311	16	and	and	CCONJ
crl-15738	311	17	reference	reference	NOUN
crl-15738	311	18	materials	material	NOUN
crl-15738	311	19	such	such	ADJ
crl-15738	311	20	as	as	ADP
crl-15738	311	21	encyclopedias	encyclopedia	NOUN
crl-15738	311	22	without	without	ADP
crl-15738	311	23	assistance	assistance	NOUN
crl-15738	311	24	remained	remain	VERB
crl-15738	311	25	relatively	relatively	ADV
crl-15738	311	26	low	low	ADJ
crl-15738	311	27	(	(	PUNCT
crl-15738	311	28	figure	figure	NOUN
crl-15738	311	29	6	6	NUM
crl-15738	311	30	)	)	PUNCT
crl-15738	311	31	.	.	PUNCT
crl-15738	312	1	at	at	ADP
crl-15738	312	2	a	a	DET
crl-15738	312	3	discussion	discussion	NOUN
crl-15738	312	4	session	session	NOUN
crl-15738	312	5	on	on	ADP
crl-15738	312	6	explaining	explain	VERB
crl-15738	312	7	the	the	DET
crl-15738	312	8	catalog	catalog	NOUN
crl-15738	312	9	hosted	host	VERB
crl-15738	312	10	by	by	ADP
crl-15738	312	11	the	the	DET
crl-15738	312	12	rusa	rusa	NOUN
crl-15738	312	13	catalog	catalog	NOUN
crl-15738	312	14	use	use	VERB
crl-15738	312	15	commi	commi	NOUN
crl-15738	312	16	ee	ee	PROPN
crl-15738	312	17	at	at	ADP
crl-15738	312	18	the	the	DET
crl-15738	312	19	2004	2004	NUM
crl-15738	312	20	ala	ala	PROPN
crl-15738	312	21	annual	annual	ADJ
crl-15738	312	22	meeting	meeting	NOUN
crl-15738	312	23	in	in	ADP
crl-15738	312	24	orlando	orlando	PROPN
crl-15738	312	25	,	,	PUNCT
crl-15738	312	26	librarians	librarian	VERB
crl-15738	312	27	from	from	ADP
crl-15738	312	28	a	a	DET
crl-15738	312	29	variety	variety	NOUN
crl-15738	312	30	of	of	ADP
crl-15738	312	31	college	college	NOUN
crl-15738	312	32	and	and	CCONJ
crl-15738	312	33	university	university	NOUN
crl-15738	312	34	libraries	library	NOUN
crl-15738	312	35	noted	note	VERB
crl-15738	312	36	that	that	SCONJ
crl-15738	312	37	,	,	PUNCT
crl-15738	312	38	for	for	ADP
crl-15738	312	39	many	many	ADJ
crl-15738	312	40	of	of	ADP
crl-15738	312	41	the	the	DET
crl-15738	312	42	students	student	NOUN
crl-15738	312	43	they	they	PRON
crl-15738	312	44	encountered	encounter	VERB
crl-15738	312	45	during	during	ADP
crl-15738	312	46	reference	reference	NOUN
crl-15738	312	47	interactions	interaction	NOUN
crl-15738	312	48	and	and	CCONJ
crl-15738	312	49	in	in	ADP
crl-15738	312	50	the	the	DET
crl-15738	312	51	classroom	classroom	NOUN
crl-15738	312	52	,	,	PUNCT
crl-15738	312	53	figuring	figure	VERB
crl-15738	312	54	out	out	ADP
crl-15738	312	55	how	how	SCONJ
crl-15738	312	56	to	to	PART
crl-15738	312	57	move	move	VERB
crl-15738	312	58	from	from	ADP
crl-15738	312	59	a	a	DET
crl-15738	312	60	citation	citation	NOUN
crl-15738	312	61	to	to	ADP
crl-15738	312	62	a	a	DET
crl-15738	312	63	library	library	NOUN
crl-15738	312	64	catalog	catalog	NOUN
crl-15738	312	65	and	and	CCONJ
crl-15738	312	66	then	then	ADV
crl-15738	312	67	from	from	ADP
crl-15738	312	68	a	a	DET
crl-15738	312	69	holding	hold	VERB
crl-15738	312	70	record	record	NOUN
crl-15738	312	71	to	to	ADP
crl-15738	312	72	a	a	DET
crl-15738	312	73	physical	physical	ADJ
crl-15738	312	74	item	item	NOUN
crl-15738	312	75	somewhere	somewhere	ADV
crl-15738	312	76	in	in	ADP
crl-15738	312	77	http	http	NOUN
crl-15738	312	78	:	:	PUNCT
crl-15738	312	79	interactions.24	interactions.24	VERB
crl-15738	312	80	the	the	DET
crl-15738	312	81	impact	impact	NOUN
crl-15738	312	82	of	of	ADP
crl-15738	312	83	reference	reference	NOUN
crl-15738	312	84	services	service	NOUN
crl-15738	312	85	provided	provide	VERB
crl-15738	312	86	to	to	AUX
crl-15738	312	87	undergraduate	undergraduate	VERB
crl-15738	312	88	students	student	NOUN
crl-15738	312	89	339	339	NUM
crl-15738	312	90	the	the	DET
crl-15738	312	91	library	library	NOUN
crl-15738	312	92	system	system	NOUN
crl-15738	312	93	was	be	AUX
crl-15738	312	94	a	a	DET
crl-15738	312	95	major	major	ADJ
crl-15738	312	96	challenge	challenge	NOUN
crl-15738	312	97	.	.	PUNCT
crl-15738	313	1	this	this	DET
crl-15738	313	2	issue	issue	NOUN
crl-15738	313	3	also	also	ADV
crl-15738	313	4	is	be	AUX
crl-15738	313	5	discussed	discuss	VERB
crl-15738	313	6	at	at	ADP
crl-15738	313	7	some	some	DET
crl-15738	313	8	length	length	NOUN
crl-15738	313	9	by	by	ADP
crl-15738	313	10	julie	julie	PROPN
crl-15738	313	11	m.	m.	PROPN
crl-15738	313	12	chapman	chapman	PROPN
crl-15738	313	13	,	,	PUNCT
crl-15738	313	14	charlcie	charlcie	PROPN
crl-15738	313	15	k.	k.	NOUN
crl-15738	313	16	pe	pe	PROPN
crl-15738	313	17	way	way	NOUN
crl-15738	313	18	,	,	PUNCT
crl-15738	313	19	and	and	CCONJ
crl-15738	313	20	steven	steven	PROPN
crl-15738	313	21	a.	a.	PROPN
crl-15738	313	22	scheuler	scheuler	PROPN
crl-15738	313	23	,	,	PUNCT
crl-15738	313	24	who	who	PRON
crl-15738	313	25	offer	offer	VERB
crl-15738	313	26	a	a	DET
crl-15738	313	27	selection	selection	NOUN
crl-15738	313	28	of	of	ADP
crl-15738	313	29	interactive	interactive	ADJ
crl-15738	313	30	classroom	classroom	NOUN
crl-15738	313	31	exercises	exercise	NOUN
crl-15738	313	32	designed	design	VERB
crl-15738	313	33	to	to	PART
crl-15738	313	34	teach	teach	VERB
crl-15738	313	35	students	student	NOUN
crl-15738	313	36	how	how	SCONJ
crl-15738	313	37	to	to	PART
crl-15738	313	38	interpret	interpret	VERB
crl-15738	313	39	citation	citation	NOUN
crl-15738	313	40	elements	element	NOUN
crl-15738	313	41	,	,	PUNCT
crl-15738	313	42	opac	opac	PROPN
crl-15738	313	43	records	record	NOUN
crl-15738	313	44	,	,	PUNCT
crl-15738	313	45	and	and	CCONJ
crl-15738	313	46	online	online	ADJ
crl-15738	313	47	database	database	NOUN
crl-15738	313	48	components.26	components.26	VERB
crl-15738	313	49	these	these	DET
crl-15738	313	50	difficulties	difficulty	NOUN
crl-15738	313	51	speak	speak	VERB
crl-15738	313	52	to	to	ADP
crl-15738	313	53	the	the	DET
crl-15738	313	54	need	need	NOUN
crl-15738	313	55	to	to	PART
crl-15738	313	56	find	find	VERB
crl-15738	313	57	ways	way	NOUN
crl-15738	313	58	of	of	ADP
crl-15738	313	59	helping	help	VERB
crl-15738	313	60	students	student	NOUN
crl-15738	313	61	navigate	navigate	VERB
crl-15738	313	62	between	between	ADP
crl-15738	313	63	these	these	DET
crl-15738	313	64	o	o	PROPN
crl-15738	313	65	en	en	X
crl-15738	313	66	disjunct	disjunct	ADJ
crl-15738	313	67	“	"	PUNCT
crl-15738	313	68	information	information	NOUN
crl-15738	313	69	silos	silo	NOUN
crl-15738	313	70	.	.	PUNCT
crl-15738	313	71	”27	”27	PUNCT
crl-15738	314	1	clearly	clearly	ADV
crl-15738	314	2	,	,	PUNCT
crl-15738	314	3	the	the	DET
crl-15738	314	4	library	library	NOUN
crl-15738	314	5	community	community	NOUN
crl-15738	314	6	should	should	AUX
crl-15738	314	7	pay	pay	VERB
crl-15738	314	8	close	close	ADJ
crl-15738	314	9	a	a	DET
crl-15738	314	10	ention	ention	NOUN
crl-15738	314	11	to	to	ADP
crl-15738	314	12	the	the	DET
crl-15738	314	13	challenges	challenge	NOUN
crl-15738	314	14	students	student	NOUN
crl-15738	314	15	face	face	VERB
crl-15738	314	16	in	in	ADP
crl-15738	314	17	this	this	DET
crl-15738	314	18	area	area	NOUN
crl-15738	314	19	whenever	whenever	SCONJ
crl-15738	314	20	we	we	PRON
crl-15738	314	21	work	work	VERB
crl-15738	314	22	with	with	ADP
crl-15738	314	23	them	they	PRON
crl-15738	314	24	,	,	PUNCT
crl-15738	314	25	whether	whether	SCONJ
crl-15738	314	26	in	in	ADP
crl-15738	314	27	the	the	DET
crl-15738	314	28	classroom	classroom	NOUN
crl-15738	314	29	or	or	CCONJ
crl-15738	314	30	at	at	ADP
crl-15738	314	31	the	the	DET
crl-15738	314	32	reference	reference	NOUN
crl-15738	314	33	desk	desk	NOUN
crl-15738	314	34	.	.	PUNCT
crl-15738	315	1	moreover	moreover	ADV
crl-15738	315	2	,	,	PUNCT
crl-15738	315	3	we	we	PRON
crl-15738	315	4	need	need	VERB
crl-15738	315	5	to	to	PART
crl-15738	315	6	be	be	AUX
crl-15738	315	7	mindful	mindful	ADJ
crl-15738	315	8	of	of	ADP
crl-15738	315	9	the	the	DET
crl-15738	315	10	challenges	challenge	NOUN
crl-15738	315	11	students	student	NOUN
crl-15738	315	12	face	face	VERB
crl-15738	315	13	when	when	SCONJ
crl-15738	315	14	designing	design	VERB
crl-15738	315	15	interfaces	interface	NOUN
crl-15738	315	16	and	and	CCONJ
crl-15738	315	17	selecting	select	VERB
crl-15738	315	18	products	product	NOUN
crl-15738	315	19	.	.	PUNCT
crl-15738	316	1	perhaps	perhaps	ADV
crl-15738	316	2	in	in	ADP
crl-15738	316	3	the	the	DET
crl-15738	316	4	quest	quest	NOUN
crl-15738	316	5	for	for	ADP
crl-15738	316	6	seamless	seamless	ADJ
crl-15738	316	7	,	,	PUNCT
crl-15738	316	8	confederated	confederate	VERB
crl-15738	316	9	searching	searching	NOUN
crl-15738	316	10	,	,	PUNCT
crl-15738	316	11	we	we	PRON
crl-15738	316	12	need	need	VERB
crl-15738	316	13	to	to	PART
crl-15738	316	14	find	find	VERB
crl-15738	316	15	a	a	DET
crl-15738	316	16	way	way	NOUN
crl-15738	316	17	to	to	PART
crl-15738	316	18	incorporate	incorporate	VERB
crl-15738	316	19	more	more	ADJ
crl-15738	316	20	cues	cue	NOUN
crl-15738	316	21	to	to	ADP
crl-15738	316	22	the	the	DET
crl-15738	316	23	structure	structure	NOUN
crl-15738	316	24	of	of	ADP
crl-15738	316	25	the	the	DET
crl-15738	316	26	literature	literature	NOUN
crl-15738	316	27	that	that	PRON
crl-15738	316	28	would	would	AUX
crl-15738	316	29	allow	allow	VERB
crl-15738	316	30	users	user	NOUN
crl-15738	316	31	to	to	PART
crl-15738	316	32	move	move	VERB
crl-15738	316	33	easily	easily	ADV
crl-15738	316	34	between	between	ADP
crl-15738	316	35	citation	citation	NOUN
crl-15738	316	36	and	and	CCONJ
crl-15738	316	37	sources	source	NOUN
crl-15738	316	38	,	,	PUNCT
crl-15738	316	39	regardless	regardless	ADV
crl-15738	316	40	of	of	ADP
crl-15738	316	41	format	format	NOUN
crl-15738	316	42	,	,	PUNCT
crl-15738	316	43	so	so	SCONJ
crl-15738	316	44	that	that	SCONJ
crl-15738	316	45	the	the	DET
crl-15738	316	46	jump	jump	NOUN
crl-15738	316	47	from	from	ADP
crl-15738	316	48	citation	citation	NOUN
crl-15738	316	49	(	(	PUNCT
crl-15738	316	50	or	or	CCONJ
crl-15738	316	51	catalog	catalog	NOUN
crl-15738	316	52	record	record	NOUN
crl-15738	316	53	)	)	PUNCT
crl-15738	316	54	to	to	ADP
crl-15738	316	55	the	the	DET
crl-15738	316	56	physical	physical	ADJ
crl-15738	316	57	item	item	NOUN
crl-15738	316	58	is	be	AUX
crl-15738	316	59	less	less	ADJ
crl-15738	316	60	of	of	ADP
crl-15738	316	61	a	a	DET
crl-15738	316	62	blind	blind	ADJ
crl-15738	316	63	leap	leap	NOUN
crl-15738	316	64	.	.	PUNCT
crl-15738	317	1	reference	reference	NOUN
crl-15738	317	2	services	service	NOUN
crl-15738	317	3	clearly	clearly	ADV
crl-15738	317	4	can	can	AUX
crl-15738	317	5	play	play	VERB
crl-15738	317	6	a	a	DET
crl-15738	317	7	significant	significant	ADJ
crl-15738	317	8	role	role	NOUN
crl-15738	317	9	in	in	ADP
crl-15738	317	10	helping	help	VERB
crl-15738	317	11	students	student	NOUN
crl-15738	317	12	become	become	VERB
crl-15738	317	13	confident	confident	ADJ
crl-15738	317	14	,	,	PUNCT
crl-15738	317	15	independent	independent	ADJ
crl-15738	317	16	information	information	NOUN
crl-15738	317	17	seekers	seeker	NOUN
crl-15738	317	18	.	.	PUNCT
crl-15738	318	1	considerable	considerable	ADJ
crl-15738	318	2	a	a	DET
crl-15738	318	3	ention	ention	NOUN
crl-15738	318	4	has	have	AUX
crl-15738	318	5	been	be	AUX
crl-15738	318	6	given	give	VERB
crl-15738	318	7	to	to	ADP
crl-15738	318	8	this	this	DET
crl-15738	318	9	aspect	aspect	NOUN
crl-15738	318	10	of	of	ADP
crl-15738	318	11	library	library	NOUN
crl-15738	318	12	services	service	NOUN
crl-15738	318	13	in	in	ADP
crl-15738	318	14	the	the	DET
crl-15738	318	15	vast	vast	ADJ
crl-15738	318	16	literature	literature	NOUN
crl-15738	318	17	on	on	ADP
crl-15738	318	18	information	information	NOUN
crl-15738	318	19	literacy	literacy	NOUN
crl-15738	318	20	,	,	PUNCT
crl-15738	318	21	but	but	CCONJ
crl-15738	318	22	the	the	DET
crl-15738	318	23	present	present	ADJ
crl-15738	318	24	study	study	NOUN
crl-15738	318	25	findings	finding	NOUN
crl-15738	318	26	suggest	suggest	VERB
crl-15738	318	27	that	that	SCONJ
crl-15738	318	28	the	the	DET
crl-15738	318	29	reference	reference	NOUN
crl-15738	318	30	interaction	interaction	NOUN
crl-15738	318	31	is	be	AUX
crl-15738	318	32	also	also	ADV
crl-15738	318	33	an	an	DET
crl-15738	318	34	important	important	ADJ
crl-15738	318	35	locus	locus	NOUN
crl-15738	318	36	for	for	ADP
crl-15738	318	37	producing	produce	VERB
crl-15738	318	38	lifelong	lifelong	ADJ
crl-15738	318	39	learners	learner	NOUN
crl-15738	318	40	able	able	ADJ
crl-15738	318	41	to	to	PART
crl-15738	318	42	navigate	navigate	VERB
crl-15738	318	43	a	a	DET
crl-15738	318	44	complex	complex	ADJ
crl-15738	318	45	information	information	NOUN
crl-15738	318	46	environment.28	environment.28	NOUN
crl-15738	318	47	additional	additional	ADJ
crl-15738	318	48	studies	study	NOUN
crl-15738	318	49	are	be	AUX
crl-15738	318	50	needed	need	VERB
crl-15738	318	51	that	that	PRON
crl-15738	318	52	explore	explore	VERB
crl-15738	318	53	the	the	DET
crl-15738	318	54	teaching	teaching	NOUN
crl-15738	318	55	dimension	dimension	NOUN
crl-15738	318	56	of	of	ADP
crl-15738	318	57	reference	reference	NOUN
crl-15738	318	58	,	,	PUNCT
crl-15738	318	59	especially	especially	ADV
crl-15738	318	60	in	in	ADP
crl-15738	318	61	academic	academic	ADJ
crl-15738	318	62	libraries	library	NOUN
crl-15738	318	63	where	where	SCONJ
crl-15738	318	64	reference	reference	NOUN
crl-15738	318	65	services	service	NOUN
crl-15738	318	66	can	can	AUX
crl-15738	318	67	play	play	VERB
crl-15738	318	68	a	a	DET
crl-15738	318	69	vital	vital	ADJ
crl-15738	318	70	role	role	NOUN
crl-15738	318	71	in	in	ADP
crl-15738	318	72	the	the	DET
crl-15738	318	73	overall	overall	ADJ
crl-15738	318	74	educational	educational	ADJ
crl-15738	318	75	process	process	NOUN
crl-15738	318	76	.	.	PUNCT
crl-15738	319	1	notes	note	NOUN
crl-15738	319	2	1	1	NUM
crl-15738	319	3	.	.	X
crl-15738	319	4	grace	grace	NOUN
crl-15738	319	5	fivars	fivar	NOUN
crl-15738	319	6	,	,	PUNCT
crl-15738	319	7	critical	critical	ADJ
crl-15738	319	8	incident	incident	NOUN
crl-15738	319	9	technique	technique	NOUN
crl-15738	319	10	:	:	PUNCT
crl-15738	319	11	a	a	DET
crl-15738	319	12	bibliography	bibliography	NOUN
crl-15738	319	13	(	(	PUNCT
crl-15738	319	14	palo	palo	PROPN
crl-15738	319	15	alto	alto	PROPN
crl-15738	319	16	,	,	PUNCT
crl-15738	319	17	calif	calif	PROPN
crl-15738	319	18	.	.	PUNCT
crl-15738	319	19	:	:	PUNCT
crl-15738	320	1	american	american	PROPN
crl-15738	320	2	institutes	institutes	PROPN
crl-15738	320	3	for	for	ADP
crl-15738	320	4	research	research	NOUN
crl-15738	320	5	in	in	ADP
crl-15738	320	6	the	the	DET
crl-15738	320	7	behavioral	behavioral	ADJ
crl-15738	320	8	sciences	science	NOUN
crl-15738	320	9	,	,	PUNCT
crl-15738	320	10	1980	1980	NUM
crl-15738	320	11	)	)	PUNCT
crl-15738	320	12	.	.	PUNCT
crl-15738	321	1	2	2	X
crl-15738	321	2	.	.	X
crl-15738	321	3	lynn	lynn	PROPN
crl-15738	321	4	westbrook	westbrook	PROPN
crl-15738	321	5	,	,	PUNCT
crl-15738	321	6	“	"	PUNCT
crl-15738	321	7	evaluating	evaluate	VERB
crl-15738	321	8	reference	reference	NOUN
crl-15738	321	9	:	:	PUNCT
crl-15738	321	10	an	an	DET
crl-15738	321	11	introductory	introductory	ADJ
crl-15738	321	12	overview	overview	NOUN
crl-15738	321	13	of	of	ADP
crl-15738	321	14	qualitative	qualitative	ADJ
crl-15738	321	15	methods	method	NOUN
crl-15738	321	16	,	,	PUNCT
crl-15738	321	17	”	"	PUNCT
crl-15738	321	18	reference	reference	NOUN
crl-15738	321	19	services	service	NOUN
crl-15738	321	20	review	review	NOUN
crl-15738	321	21	18	18	NUM
crl-15738	321	22	(	(	PUNCT
crl-15738	321	23	spring	spring	NOUN
crl-15738	321	24	1990	1990	NUM
crl-15738	321	25	):	):	PUNCT
crl-15738	322	1	73–78	73–78	NUM
crl-15738	322	2	.	.	PROPN
crl-15738	322	3	westbrook	westbrook	PROPN
crl-15738	322	4	pointed	point	VERB
crl-15738	322	5	out	out	ADP
crl-15738	322	6	that	that	SCONJ
crl-15738	322	7	multiple	multiple	ADJ
crl-15738	322	8	methods	method	NOUN
crl-15738	322	9	of	of	ADP
crl-15738	322	10	evaluation	evaluation	NOUN
crl-15738	322	11	and	and	CCONJ
crl-15738	322	12	assessment	assessment	NOUN
crl-15738	322	13	are	be	AUX
crl-15738	322	14	best	good	ADJ
crl-15738	322	15	for	for	ADP
crl-15738	322	16	determining	determine	VERB
crl-15738	322	17	whether	whether	SCONJ
crl-15738	322	18	a	a	DET
crl-15738	322	19	user	user	NOUN
crl-15738	322	20	’s	’s	PART
crl-15738	322	21	needs	need	NOUN
crl-15738	322	22	have	have	AUX
crl-15738	322	23	been	be	AUX
crl-15738	322	24	met	meet	VERB
crl-15738	322	25	.	.	PUNCT
crl-15738	323	1	by	by	ADP
crl-15738	323	2	combining	combine	VERB
crl-15738	323	3	methods	method	NOUN
crl-15738	323	4	such	such	ADJ
crl-15738	323	5	as	as	ADP
crl-15738	323	6	surveys	survey	NOUN
crl-15738	323	7	and	and	CCONJ
crl-15738	323	8	interviews	interview	NOUN
crl-15738	323	9	,	,	PUNCT
crl-15738	323	10	it	it	PRON
crl-15738	323	11	is	be	AUX
crl-15738	323	12	likely	likely	ADJ
crl-15738	323	13	that	that	SCONJ
crl-15738	323	14	more	more	ADV
crl-15738	323	15	rigorous	rigorous	ADJ
crl-15738	323	16	data	datum	NOUN
crl-15738	323	17	will	will	AUX
crl-15738	323	18	result	result	VERB
crl-15738	323	19	.	.	PUNCT
crl-15738	324	1	3	3	X
crl-15738	324	2	.	.	PROPN
crl-15738	324	3	jennifer	jennifer	PROPN
crl-15738	324	4	mendelsohn	mendelsohn	PROPN
crl-15738	324	5	,	,	PUNCT
crl-15738	324	6	“	"	PUNCT
crl-15738	324	7	perspectives	perspective	NOUN
crl-15738	324	8	on	on	ADP
crl-15738	324	9	quality	quality	NOUN
crl-15738	324	10	of	of	ADP
crl-15738	324	11	reference	reference	NOUN
crl-15738	324	12	service	service	NOUN
crl-15738	324	13	in	in	ADP
crl-15738	324	14	an	an	DET
crl-15738	324	15	academic	academic	ADJ
crl-15738	324	16	library	library	NOUN
crl-15738	324	17	:	:	PUNCT
crl-15738	324	18	a	a	DET
crl-15738	324	19	qualitative	qualitative	ADJ
crl-15738	324	20	study	study	NOUN
crl-15738	324	21	,	,	PUNCT
crl-15738	324	22	”	"	PUNCT
crl-15738	324	23	rq	rq	X
crl-15738	324	24	36	36	NUM
crl-15738	324	25	(	(	PUNCT
crl-15738	324	26	summer	summer	NOUN
crl-15738	324	27	1997	1997	NUM
crl-15738	324	28	):	):	PUNCT
crl-15738	324	29	544–57	544–57	NUM
crl-15738	324	30	.	.	PUNCT
crl-15738	325	1	4	4	X
crl-15738	325	2	.	.	X
crl-15738	325	3	goldhor	goldhor	PROPN
crl-15738	325	4	’s	’s	PART
crl-15738	325	5	landmark	landmark	PROPN
crl-15738	325	6	study	study	NOUN
crl-15738	325	7	on	on	ADP
crl-15738	325	8	the	the	DET
crl-15738	325	9	accuracy	accuracy	NOUN
crl-15738	325	10	of	of	ADP
crl-15738	325	11	reference	reference	NOUN
crl-15738	325	12	responses	response	NOUN
crl-15738	325	13	(	(	PUNCT
crl-15738	325	14	herbert	herbert	PROPN
crl-15738	325	15	goldhor	goldhor	PROPN
crl-15738	325	16	,	,	PUNCT
crl-15738	325	17	a	a	DET
crl-15738	325	18	plan	plan	NOUN
crl-15738	325	19	for	for	ADP
crl-15738	325	20	the	the	DET
crl-15738	325	21	development	development	NOUN
crl-15738	325	22	of	of	ADP
crl-15738	325	23	public	public	ADJ
crl-15738	325	24	library	library	NOUN
crl-15738	325	25	service	service	NOUN
crl-15738	325	26	in	in	ADP
crl-15738	325	27	the	the	DET
crl-15738	325	28	minneapolis	minneapolis	PROPN
crl-15738	325	29	–	–	PUNCT
crl-15738	325	30	saint	saint	PROPN
crl-15738	325	31	paul	paul	PROPN
crl-15738	325	32	metropolitan	metropolitan	PROPN
crl-15738	325	33	area	area	PROPN
crl-15738	325	34	(	(	PUNCT
crl-15738	325	35	minneapolis	minneapolis	PROPN
crl-15738	325	36	:	:	PUNCT
crl-15738	325	37	department	department	NOUN
crl-15738	325	38	of	of	ADP
crl-15738	325	39	education	education	NOUN
crl-15738	325	40	,	,	PUNCT
crl-15738	325	41	library	library	NOUN
crl-15738	325	42	division	division	NOUN
crl-15738	325	43	,	,	PUNCT
crl-15738	325	44	1967	1967	NUM
crl-15738	325	45	)	)	PUNCT
crl-15738	325	46	,	,	PUNCT
crl-15738	325	47	introduced	introduce	VERB
crl-15738	325	48	the	the	DET
crl-15738	325	49	55	55	NUM
crl-15738	325	50	percent	percent	NOUN
crl-15738	325	51	rule	rule	NOUN
crl-15738	325	52	that	that	PRON
crl-15738	325	53	holds	hold	VERB
crl-15738	325	54	that	that	SCONJ
crl-15738	325	55	just	just	ADV
crl-15738	325	56	over	over	ADP
crl-15738	325	57	half	half	NOUN
crl-15738	325	58	of	of	ADP
crl-15738	325	59	all	all	DET
crl-15738	325	60	reference	reference	NOUN
crl-15738	325	61	questions	question	NOUN
crl-15738	325	62	are	be	AUX
crl-15738	325	63	answered	answer	VERB
crl-15738	325	64	accurately	accurately	ADV
crl-15738	325	65	.	.	PUNCT
crl-15738	326	1	additional	additional	ADJ
crl-15738	326	2	accuracy	accuracy	NOUN
crl-15738	326	3	studies	study	NOUN
crl-15738	326	4	are	be	AUX
crl-15738	326	5	reviewed	review	VERB
crl-15738	326	6	in	in	ADP
crl-15738	326	7	ma	ma	PROPN
crl-15738	326	8	hew	hew	NOUN
crl-15738	326	9	saxton	saxton	NOUN
crl-15738	326	10	and	and	CCONJ
crl-15738	326	11	john	john	PROPN
crl-15738	326	12	v.	v.	PROPN
crl-15738	326	13	richardson	richardson	PROPN
crl-15738	326	14	jr	jr	PROPN
crl-15738	326	15	.	.	PROPN
crl-15738	326	16	,	,	PUNCT
crl-15738	326	17	understanding	understand	VERB
crl-15738	326	18	reference	reference	NOUN
crl-15738	326	19	transactions	transaction	NOUN
crl-15738	326	20	:	:	PUNCT
crl-15738	326	21	transforming	transform	VERB
crl-15738	326	22	an	an	DET
crl-15738	326	23	art	art	NOUN
crl-15738	326	24	into	into	ADP
crl-15738	326	25	a	a	DET
crl-15738	326	26	science	science	NOUN
crl-15738	326	27	(	(	PUNCT
crl-15738	326	28	san	san	PROPN
crl-15738	326	29	diego	diego	PROPN
crl-15738	326	30	,	,	PUNCT
crl-15738	326	31	calif	calif	PROPN
crl-15738	326	32	.	.	PROPN
crl-15738	326	33	:	:	PUNCT
crl-15738	326	34	academic	academic	ADJ
crl-15738	326	35	pr	pr	PROPN
crl-15738	326	36	.	.	PROPN
crl-15738	326	37	,	,	PUNCT
crl-15738	326	38	2002	2002	NUM
crl-15738	326	39	)	)	PUNCT
crl-15738	326	40	,	,	PUNCT
crl-15738	326	41	35—40	35—40	NOUN
crl-15738	326	42	;	;	PUNCT
crl-15738	326	43	and	and	CCONJ
crl-15738	326	44	peter	peter	PROPN
crl-15738	326	45	hernon	hernon	PROPN
crl-15738	326	46	and	and	CCONJ
crl-15738	326	47	charles	charles	PROPN
crl-15738	326	48	mcclure	mcclure	VERB
crl-15738	326	49	,	,	PUNCT
crl-15738	326	50	“	"	PUNCT
crl-15738	326	51	unobtrusive	unobtrusive	VERB
crl-15738	326	52	reference	reference	NOUN
crl-15738	326	53	testing	testing	NOUN
crl-15738	326	54	:	:	PUNCT
crl-15738	326	55	the	the	DET
crl-15738	326	56	55	55	NUM
crl-15738	326	57	%	%	NOUN
crl-15738	326	58	rule	rule	NOUN
crl-15738	326	59	,	,	PUNCT
crl-15738	326	60	”	"	PUNCT
crl-15738	326	61	library	library	PROPN
crl-15738	326	62	journal	journal	PROPN
crl-15738	326	63	111	111	NUM
crl-15738	326	64	(	(	PUNCT
crl-15738	326	65	apr	apr	NOUN
crl-15738	326	66	.	.	PROPN
crl-15738	326	67	15	15	NUM
crl-15738	326	68	,	,	PUNCT
crl-15738	326	69	1986	1986	NUM
crl-15738	326	70	):	):	PUNCT
crl-15738	326	71	37–41	37–41	NUM
crl-15738	326	72	.	.	PUNCT
crl-15738	327	1	the	the	DET
crl-15738	327	2	55	55	NUM
crl-15738	327	3	percent	percent	NOUN
crl-15738	327	4	rule	rule	NOUN
crl-15738	327	5	has	have	AUX
crl-15738	327	6	recently	recently	ADV
crl-15738	327	7	been	be	AUX
crl-15738	327	8	challenged	challenge	VERB
crl-15738	327	9	by	by	ADP
crl-15738	327	10	john	john	PROPN
crl-15738	327	11	v.	v.	PROPN
crl-15738	327	12	richardson	richardson	PROPN
crl-15738	327	13	(	(	PUNCT
crl-15738	327	14	“	"	PUNCT
crl-15738	327	15	reference	reference	NOUN
crl-15738	327	16	is	be	AUX
crl-15738	327	17	be	be	AUX
crl-15738	327	18	er	er	INTJ
crl-15738	327	19	than	than	SCONJ
crl-15738	327	20	we	we	PRON
crl-15738	327	21	thought	think	VERB
crl-15738	327	22	,	,	PUNCT
crl-15738	327	23	”	"	PUNCT
crl-15738	327	24	library	library	PROPN
crl-15738	327	25	journal	journal	PROPN
crl-15738	327	26	127	127	NUM
crl-15738	327	27	(	(	PUNCT
crl-15738	327	28	apr	apr	NOUN
crl-15738	327	29	.	.	PROPN
crl-15738	327	30	15	15	NUM
crl-15738	327	31	,	,	PUNCT
crl-15738	327	32	2002	2002	NUM
crl-15738	327	33	):	):	PUNCT
crl-15738	327	34	41–42	41–42	NUM
crl-15738	327	35	)	)	PUNCT
crl-15738	327	36	in	in	ADP
crl-15738	327	37	a	a	DET
crl-15738	327	38	study	study	NOUN
crl-15738	327	39	that	that	PRON
crl-15738	327	40	found	find	VERB
crl-15738	327	41	that	that	SCONJ
crl-15738	327	42	librarians	librarian	NOUN
crl-15738	327	43	recommended	recommend	VERB
crl-15738	327	44	an	an	DET
crl-15738	327	45	accurate	accurate	ADJ
crl-15738	327	46	source	source	NOUN
crl-15738	327	47	or	or	CCONJ
crl-15738	327	48	strategy	strategy	NOUN
crl-15738	327	49	in	in	ADP
crl-15738	327	50	90	90	NUM
crl-15738	327	51	percent	percent	NOUN
crl-15738	327	52	of	of	ADP
crl-15738	327	53	cases	case	NOUN
crl-15738	327	54	reviewed	review	VERB
crl-15738	327	55	by	by	ADP
crl-15738	327	56	a	a	DET
crl-15738	327	57	panel	panel	NOUN
crl-15738	327	58	of	of	ADP
crl-15738	327	59	experts	expert	NOUN
crl-15738	327	60	.	.	PUNCT
crl-15738	328	1	5	5	X
crl-15738	328	2	.	.	X
crl-15738	328	3	user	user	NOUN
crl-15738	328	4	satisfaction	satisfaction	NOUN
crl-15738	328	5	studies	study	NOUN
crl-15738	328	6	are	be	AUX
crl-15738	328	7	reviewed	review	VERB
crl-15738	328	8	in	in	ADP
crl-15738	328	9	saxton	saxton	NOUN
crl-15738	328	10	and	and	CCONJ
crl-15738	328	11	richardson	richardson	NOUN
crl-15738	328	12	,	,	PUNCT
crl-15738	328	13	understanding	understand	VERB
crl-15738	328	14	reference	reference	NOUN
crl-15738	328	15	transactions	transaction	NOUN
crl-15738	328	16	,	,	PUNCT
crl-15738	328	17	40–44	40–44	NUM
crl-15738	328	18	.	.	PUNCT
crl-15738	329	1	in	in	ADP
crl-15738	329	2	“	"	PUNCT
crl-15738	329	3	digital	digital	ADJ
crl-15738	329	4	reference	reference	NOUN
crl-15738	329	5	:	:	PUNCT
crl-15738	329	6	reference	reference	NOUN
crl-15738	329	7	libraries	library	NOUN
crl-15738	329	8	’	'	PUNCT
crl-15738	329	9	experiences	experience	NOUN
crl-15738	329	10	and	and	CCONJ
crl-15738	329	11	a	a	DET
crl-15738	329	12	itudes	itude	NOUN
crl-15738	329	13	,	,	PUNCT
crl-15738	329	14	”	"	PUNCT
crl-15738	329	15	journal	journal	NOUN
crl-15738	329	16	of	of	ADP
crl-15738	329	17	the	the	DET
crl-15738	329	18	american	american	ADJ
crl-15738	329	19	society	society	NOUN
crl-15738	329	20	for	for	ADP
crl-15738	329	21	information	information	NOUN
crl-15738	329	22	science	science	NOUN
crl-15738	329	23	and	and	CCONJ
crl-15738	329	24	technology	technology	NOUN
crl-15738	329	25	53	53	NUM
crl-15738	329	26	(	(	PUNCT
crl-15738	329	27	may	may	AUX
crl-15738	329	28	2002	2002	NUM
crl-15738	329	29	):	):	PUNCT
crl-15738	329	30	549–66	549–66	PROPN
crl-15738	329	31	,	,	PUNCT
crl-15738	329	32	joseph	joseph	PROPN
crl-15738	329	33	janes	janes	PROPN
crl-15738	329	34	noted	note	VERB
crl-15738	329	35	a	a	DET
crl-15738	329	36	dearth	dearth	NOUN
crl-15738	329	37	of	of	ADP
crl-15738	329	38	studies	study	NOUN
crl-15738	329	39	examining	examine	VERB
crl-15738	329	40	user	user	PROPN
crl-15738	329	41	a	a	DET
crl-15738	329	42	itudes	itude	NOUN
crl-15738	329	43	toward	toward	ADP
crl-15738	329	44	digital	digital	ADJ
crl-15738	329	45	reference	reference	NOUN
crl-15738	329	46	services	service	NOUN
crl-15738	329	47	,	,	PUNCT
crl-15738	329	48	though	though	SCONJ
crl-15738	329	49	it	it	PRON
crl-15738	329	50	appears	appear	VERB
crl-15738	329	51	that	that	SCONJ
crl-15738	329	52	such	such	ADJ
crl-15738	329	53	studies	study	NOUN
crl-15738	329	54	have	have	AUX
crl-15738	329	55	begun	begin	VERB
crl-15738	329	56	to	to	PART
crl-15738	329	57	be	be	AUX
crl-15738	329	58	published	publish	VERB
crl-15738	329	59	.	.	PUNCT
crl-15738	330	1	see	see	VERB
crl-15738	330	2	,	,	PUNCT
crl-15738	330	3	for	for	ADP
crl-15738	330	4	instance	instance	NOUN
crl-15738	330	5	,	,	PUNCT
crl-15738	330	6	margie	margie	NOUN
crl-15738	330	7	ruppel	ruppel	NOUN
crl-15738	330	8	and	and	CCONJ
crl-15738	330	9	jody	jody	ADJ
crl-15738	330	10	condit	condit	NOUN
crl-15738	330	11	fagan	fagan	NOUN
crl-15738	330	12	,	,	PUNCT
crl-15738	330	13	“	"	PUNCT
crl-15738	330	14	instant	instant	ADJ
crl-15738	330	15	messaging	messaging	NOUN
crl-15738	330	16	reference	reference	NOUN
crl-15738	330	17	:	:	PUNCT
crl-15738	330	18	users	user	NOUN
crl-15738	330	19	’	'	PUNCT
crl-15738	330	20	evaluation	evaluation	NOUN
crl-15738	330	21	of	of	ADP
crl-15738	330	22	library	library	NOUN
crl-15738	330	23	chat	chat	NOUN
crl-15738	330	24	,	,	PUNCT
crl-15738	330	25	”	"	PUNCT
crl-15738	330	26	reference	reference	NOUN
crl-15738	330	27	services	service	NOUN
crl-15738	330	28	review	review	NOUN
crl-15738	330	29	30	30	NUM
crl-15738	330	30	(	(	PUNCT
crl-15738	330	31	2002	2002	NUM
crl-15738	330	32	):	):	PUNCT
crl-15738	330	33	183–97	183–97	NUM
crl-15738	330	34	.	.	PUNCT
crl-15738	331	1	6	6	X
crl-15738	331	2	.	.	X
crl-15738	331	3	the	the	DET
crl-15738	331	4	literature	literature	NOUN
crl-15738	331	5	on	on	ADP
crl-15738	331	6	question	question	NOUN
crl-15738	331	7	negotiation	negotiation	NOUN
crl-15738	331	8	and	and	CCONJ
crl-15738	331	9	how	how	SCONJ
crl-15738	331	10	effectively	effectively	ADV
crl-15738	331	11	the	the	DET
crl-15738	331	12	librarian	librarian	NOUN
crl-15738	331	13	identified	identify	VERB
crl-15738	331	14	the	the	DET
crl-15738	331	15	user	user	NOUN
crl-15738	331	16	’s	’s	PART
crl-15738	331	17	need	need	NOUN
crl-15738	331	18	is	be	AUX
crl-15738	331	19	reviewed	review	VERB
crl-15738	331	20	in	in	ADP
crl-15738	331	21	richard	richard	PROPN
crl-15738	331	22	e.	e.	PROPN
crl-15738	331	23	bopp	bopp	PROPN
crl-15738	331	24	,	,	PUNCT
crl-15738	331	25	“	"	PUNCT
crl-15738	331	26	the	the	DET
crl-15738	331	27	reference	reference	NOUN
crl-15738	331	28	interview	interview	NOUN
crl-15738	331	29	,	,	PUNCT
crl-15738	331	30	”	"	PUNCT
crl-15738	331	31	in	in	ADP
crl-15738	331	32	reference	reference	NOUN
crl-15738	331	33	and	and	CCONJ
crl-15738	331	34	information	information	NOUN
crl-15738	331	35	services	service	NOUN
crl-15738	331	36	:	:	PUNCT
crl-15738	331	37	an	an	DET
crl-15738	331	38	introduction	introduction	NOUN
crl-15738	331	39	,	,	PUNCT
crl-15738	331	40	3rd	3rd	NOUN
crl-15738	331	41	ed	ed	NOUN
crl-15738	331	42	.	.	PROPN
crl-15738	331	43	,	,	PUNCT
crl-15738	331	44	ed	ed	PROPN
crl-15738	331	45	.	.	PROPN
crl-15738	332	1	richard	richard	PROPN
crl-15738	332	2	e.	e.	PROPN
crl-15738	332	3	bopp	bopp	PROPN
crl-15738	332	4	and	and	CCONJ
crl-15738	332	5	linda	linda	PROPN
crl-15738	332	6	c.	c.	PROPN
crl-15738	332	7	smith	smith	PROPN
crl-15738	332	8	(	(	PUNCT
crl-15738	332	9	englewood	englewood	PROPN
crl-15738	332	10	,	,	PUNCT
crl-15738	332	11	calif	calif	PROPN
crl-15738	332	12	.	.	PUNCT
crl-15738	332	13	:	:	PUNCT
crl-15738	332	14	libraries	librarie	VERB
crl-15738	332	15	unlimited	unlimited	ADJ
crl-15738	332	16	,	,	PUNCT
crl-15738	332	17	2001	2001	NUM
crl-15738	332	18	)	)	PUNCT
crl-15738	332	19	and	and	CCONJ
crl-15738	332	20	in	in	ADP
crl-15738	332	21	saxton	saxton	NOUN
crl-15738	332	22	and	and	CCONJ
crl-15738	332	23	richardson	richardson	NOUN
crl-15738	332	24	,	,	PUNCT
crl-15738	332	25	understanding	understand	VERB
crl-15738	332	26	reference	reference	NOUN
crl-15738	332	27	transactions	transaction	NOUN
crl-15738	332	28	,	,	PUNCT
crl-15738	332	29	47–49	47–49	NUM
crl-15738	332	30	.	.	PUNCT
crl-15738	333	1	7	7	X
crl-15738	333	2	.	.	X
crl-15738	333	3	saxton	saxton	NOUN
crl-15738	333	4	and	and	CCONJ
crl-15738	333	5	richardson	richardson	NOUN
crl-15738	333	6	,	,	PUNCT
crl-15738	333	7	understanding	understand	VERB
crl-15738	333	8	reference	reference	NOUN
crl-15738	333	9	transactions	transaction	NOUN
crl-15738	333	10	,	,	PUNCT
crl-15738	333	11	2	2	NUM
crl-15738	333	12	.	.	X
crl-15738	333	13	http	http	PROPN
crl-15738	333	14	:	:	PUNCT
crl-15738	333	15	environment.28	environment.28	PROPN
crl-15738	333	16	http	http	PROPN
crl-15738	333	17	:	:	PUNCT
crl-15738	333	18	components.26	components.26	ADJ
crl-15738	333	19	340	340	NUM
crl-15738	333	20	college	college	NOUN
crl-15738	333	21	&	&	CCONJ
crl-15738	333	22	research	research	PROPN
crl-15738	333	23	libraries	library	NOUN
crl-15738	333	24	july	july	PROPN
crl-15738	333	25	2005	2005	NUM
crl-15738	333	26	8	8	NUM
crl-15738	333	27	.	.	PUNCT
crl-15738	334	1	david	david	PROPN
crl-15738	334	2	ward	ward	PROPN
crl-15738	334	3	,	,	PUNCT
crl-15738	334	4	“	"	PUNCT
crl-15738	334	5	measuring	measure	VERB
crl-15738	334	6	the	the	DET
crl-15738	334	7	completeness	completeness	NOUN
crl-15738	334	8	of	of	ADP
crl-15738	334	9	reference	reference	NOUN
crl-15738	334	10	transactions	transaction	NOUN
crl-15738	334	11	in	in	ADP
crl-15738	334	12	online	online	ADJ
crl-15738	334	13	chats	chat	NOUN
crl-15738	334	14	:	:	PUNCT
crl-15738	334	15	results	result	NOUN
crl-15738	334	16	of	of	ADP
crl-15738	334	17	an	an	DET
crl-15738	334	18	unobtrusive	unobtrusive	ADJ
crl-15738	334	19	study	study	NOUN
crl-15738	334	20	,	,	PUNCT
crl-15738	334	21	”	"	PUNCT
crl-15738	334	22	reference	reference	NOUN
crl-15738	334	23	and	and	CCONJ
crl-15738	334	24	user	user	NOUN
crl-15738	334	25	services	service	NOUN
crl-15738	334	26	quarterly	quarterly	ADJ
crl-15738	334	27	44	44	NUM
crl-15738	334	28	(	(	PUNCT
crl-15738	334	29	fall	fall	NOUN
crl-15738	334	30	2004	2004	NUM
crl-15738	334	31	):	):	PUNCT
crl-15738	334	32	53	53	NUM
crl-15738	334	33	.	.	NUM
crl-15738	334	34	9	9	NUM
crl-15738	334	35	.	.	X
crl-15738	334	36	guidelines	guideline	NOUN
crl-15738	334	37	for	for	ADP
crl-15738	334	38	behavioral	behavioral	ADJ
crl-15738	334	39	performance	performance	NOUN
crl-15738	334	40	of	of	ADP
crl-15738	334	41	reference	reference	NOUN
crl-15738	334	42	and	and	CCONJ
crl-15738	334	43	information	information	NOUN
crl-15738	334	44	service	service	NOUN
crl-15738	334	45	providers	provider	NOUN
crl-15738	334	46	(	(	PUNCT
crl-15738	334	47	chicago	chicago	PROPN
crl-15738	334	48	:	:	PUNCT
crl-15738	334	49	reference	reference	NOUN
crl-15738	334	50	and	and	CCONJ
crl-15738	334	51	user	user	NOUN
crl-15738	334	52	services	service	NOUN
crl-15738	334	53	association	association	PROPN
crl-15738	334	54	,	,	PUNCT
crl-15738	334	55	ala	ala	PROPN
crl-15738	334	56	,	,	PUNCT
crl-15738	334	57	2004	2004	NUM
crl-15738	334	58	)	)	PUNCT
crl-15738	334	59	.	.	PUNCT
crl-15738	335	1	available	available	ADJ
crl-15738	335	2	online	online	ADV
crl-15738	335	3	at	at	ADP
crl-15738	335	4	h	h	NOUN
crl-15738	335	5	p://www.ala.org	p://www.ala.org	PROPN
crl-15738	335	6	/	/	SYM
crl-15738	335	7	ala/	ala/	NOUN
crl-15738	335	8	rusa	rusa	NOUN
crl-15738	335	9	/	/	SYM
crl-15738	335	10	rusaprotools	rusaprotool	NOUN
crl-15738	335	11	/	/	SYM
crl-15738	335	12	referenceguide	referenceguide	NOUN
crl-15738	335	13	/	/	SYM
crl-15738	335	14	guidelinesbehavioral.htm	guidelinesbehavioral.htm	X
crl-15738	336	1	[	[	PUNCT
crl-15738	336	2	accessed	access	VERB
crl-15738	336	3	12	12	NUM
crl-15738	336	4	october	october	PROPN
crl-15738	336	5	2004	2004	NUM
crl-15738	336	6	]	]	PUNCT
crl-15738	336	7	.	.	PUNCT
crl-15738	337	1	10	10	X
crl-15738	337	2	.	.	X
crl-15738	337	3	lynda	lynda	PROPN
crl-15738	337	4	m.	m.	PROPN
crl-15738	337	5	baker	baker	PROPN
crl-15738	337	6	and	and	CCONJ
crl-15738	337	7	judith	judith	PROPN
crl-15738	337	8	j.	j.	PROPN
crl-15738	337	9	field	field	PROPN
crl-15738	337	10	,	,	PUNCT
crl-15738	337	11	“	"	PUNCT
crl-15738	337	12	reference	reference	NOUN
crl-15738	337	13	success	success	NOUN
crl-15738	337	14	:	:	PUNCT
crl-15738	337	15	what	what	PRON
crl-15738	337	16	has	have	AUX
crl-15738	337	17	changed	change	VERB
crl-15738	337	18	over	over	ADP
crl-15738	337	19	the	the	DET
crl-15738	337	20	past	past	ADJ
crl-15738	337	21	ten	ten	NUM
crl-15738	337	22	years	year	NOUN
crl-15738	337	23	?	?	PUNCT
crl-15738	337	24	”	"	PUNCT
crl-15738	338	1	public	public	ADJ
crl-15738	338	2	libraries	library	NOUN
crl-15738	338	3	39	39	NUM
crl-15738	338	4	(	(	PUNCT
crl-15738	338	5	jan./feb	jan./feb	PROPN
crl-15738	338	6	.	.	PROPN
crl-15738	338	7	2000	2000	NUM
crl-15738	338	8	):	):	PUNCT
crl-15738	339	1	23–30	23–30	NUM
crl-15738	339	2	.	.	NOUN
crl-15738	339	3	11	11	NUM
crl-15738	339	4	.	.	PUNCT
crl-15738	339	5	joan	joan	PROPN
crl-15738	339	6	c.	c.	PROPN
crl-15738	339	7	durrance	durrance	PROPN
crl-15738	339	8	,	,	PUNCT
crl-15738	339	9	“	"	PUNCT
crl-15738	339	10	reference	reference	NOUN
crl-15738	339	11	success	success	NOUN
crl-15738	339	12	:	:	PUNCT
crl-15738	339	13	does	do	AUX
crl-15738	339	14	the	the	DET
crl-15738	339	15	55	55	NUM
crl-15738	339	16	%	%	NOUN
crl-15738	339	17	rule	rule	NOUN
crl-15738	339	18	tell	tell	VERB
crl-15738	339	19	the	the	DET
crl-15738	339	20	whole	whole	ADJ
crl-15738	339	21	story	story	NOUN
crl-15738	339	22	?	?	PUNCT
crl-15738	339	23	”	"	PUNCT
crl-15738	339	24	library	library	PROPN
crl-15738	339	25	journal	journal	PROPN
crl-15738	339	26	114	114	NUM
crl-15738	339	27	(	(	PUNCT
crl-15738	339	28	apr	apr	NOUN
crl-15738	339	29	.	.	PROPN
crl-15738	339	30	15	15	NUM
crl-15738	339	31	,	,	PUNCT
crl-15738	339	32	1989	1989	NUM
crl-15738	339	33	):	):	PUNCT
crl-15738	339	34	31–36	31–36	NUM
crl-15738	339	35	.	.	NUM
crl-15738	339	36	12	12	NUM
crl-15738	339	37	.	.	PUNCT
crl-15738	340	1	patricia	patricia	PROPN
crl-15738	340	2	dewdney	dewdney	NOUN
crl-15738	340	3	and	and	CCONJ
crl-15738	340	4	catherine	catherine	PROPN
crl-15738	340	5	sheldrick	sheldrick	PROPN
crl-15738	340	6	ross	ross	PROPN
crl-15738	340	7	,	,	PUNCT
crl-15738	340	8	“	"	PUNCT
crl-15738	340	9	flying	fly	VERB
crl-15738	340	10	a	a	DET
crl-15738	340	11	light	light	NOUN
crl-15738	340	12	aircra	aircra	ADV
crl-15738	340	13	:	:	PUNCT
crl-15738	340	14	reference	reference	NOUN
crl-15738	340	15	service	service	NOUN
crl-15738	340	16	evaluation	evaluation	NOUN
crl-15738	340	17	from	from	ADP
crl-15738	340	18	a	a	DET
crl-15738	340	19	user	user	NOUN
crl-15738	340	20	’s	’s	PART
crl-15738	340	21	viewpoint	viewpoint	NOUN
crl-15738	340	22	,	,	PUNCT
crl-15738	340	23	”	"	PUNCT
crl-15738	340	24	rq	rq	X
crl-15738	340	25	34	34	NUM
crl-15738	340	26	(	(	PUNCT
crl-15738	340	27	winter	winter	NOUN
crl-15738	340	28	1994	1994	NUM
crl-15738	340	29	):	):	PUNCT
crl-15738	340	30	217–30	217–30	NUM
crl-15738	340	31	.	.	PROPN
crl-15738	341	1	13	13	NUM
crl-15738	341	2	.	.	PUNCT
crl-15738	342	1	virginia	virginia	PROPN
crl-15738	342	2	massey	massey	PROPN
crl-15738	342	3	-	-	PUNCT
crl-15738	342	4	burzio	burzio	NOUN
crl-15738	342	5	,	,	PUNCT
crl-15738	342	6	“	"	PUNCT
crl-15738	342	7	from	from	ADP
crl-15738	342	8	the	the	DET
crl-15738	342	9	other	other	ADJ
crl-15738	342	10	side	side	NOUN
crl-15738	342	11	of	of	ADP
crl-15738	342	12	the	the	DET
crl-15738	342	13	reference	reference	NOUN
crl-15738	342	14	desk	desk	NOUN
crl-15738	342	15	:	:	PUNCT
crl-15738	342	16	a	a	DET
crl-15738	342	17	focus	focus	NOUN
crl-15738	342	18	group	group	NOUN
crl-15738	342	19	study	study	NOUN
crl-15738	342	20	,	,	PUNCT
crl-15738	342	21	”	"	PUNCT
crl-15738	342	22	journal	journal	NOUN
crl-15738	342	23	of	of	ADP
crl-15738	342	24	academic	academic	ADJ
crl-15738	342	25	librarianship	librarianship	NOUN
crl-15738	342	26	24	24	NUM
crl-15738	342	27	(	(	PUNCT
crl-15738	342	28	1998	1998	NUM
crl-15738	342	29	):	):	SYM
crl-15738	342	30	208–15	208–15	NOUN
crl-15738	342	31	.	.	PUNCT
crl-15738	343	1	14	14	NUM
crl-15738	343	2	.	.	PUNCT
crl-15738	344	1	marie	marie	PROPN
crl-15738	344	2	l.	l.	PROPN
crl-15738	344	3	radford	radford	PROPN
crl-15738	344	4	,	,	PUNCT
crl-15738	344	5	“	"	PUNCT
crl-15738	344	6	approach	approach	NOUN
crl-15738	344	7	or	or	CCONJ
crl-15738	344	8	avoidance	avoidance	NOUN
crl-15738	344	9	?	?	PUNCT
crl-15738	345	1	the	the	DET
crl-15738	345	2	role	role	NOUN
crl-15738	345	3	of	of	ADP
crl-15738	345	4	nonverbal	nonverbal	ADJ
crl-15738	345	5	communication	communication	NOUN
crl-15738	345	6	in	in	ADP
crl-15738	345	7	the	the	DET
crl-15738	345	8	academic	academic	ADJ
crl-15738	345	9	library	library	NOUN
crl-15738	345	10	user	user	NOUN
crl-15738	345	11	’s	’s	PART
crl-15738	345	12	decision	decision	NOUN
crl-15738	345	13	to	to	PART
crl-15738	345	14	initiate	initiate	VERB
crl-15738	345	15	a	a	DET
crl-15738	345	16	reference	reference	NOUN
crl-15738	345	17	encounter	encounter	NOUN
crl-15738	345	18	,	,	PUNCT
crl-15738	345	19	”	"	PUNCT
crl-15738	345	20	library	library	NOUN
crl-15738	345	21	trends	trend	NOUN
crl-15738	345	22	46	46	NUM
crl-15738	345	23	(	(	PUNCT
crl-15738	345	24	spring	spring	NOUN
crl-15738	345	25	1998	1998	NUM
crl-15738	345	26	):	):	PUNCT
crl-15738	345	27	699–717	699–717	NUM
crl-15738	345	28	.	.	PUNCT
crl-15738	346	1	15	15	NUM
crl-15738	346	2	.	.	PUNCT
crl-15738	346	3	—	—	PUNCT
crl-15738	346	4	—	—	PUNCT
crl-15738	346	5	—	—	PUNCT
crl-15738	346	6	,	,	PUNCT
crl-15738	346	7	“	"	PUNCT
crl-15738	346	8	communication	communication	NOUN
crl-15738	346	9	theory	theory	NOUN
crl-15738	346	10	applied	apply	VERB
crl-15738	346	11	to	to	ADP
crl-15738	346	12	reference	reference	NOUN
crl-15738	346	13	encounter	encounter	NOUN
crl-15738	346	14	:	:	PUNCT
crl-15738	346	15	an	an	DET
crl-15738	346	16	analysis	analysis	NOUN
crl-15738	346	17	of	of	ADP
crl-15738	346	18	critical	critical	ADJ
crl-15738	346	19	incidents	incident	NOUN
crl-15738	346	20	,	,	PUNCT
crl-15738	346	21	”	"	PUNCT
crl-15738	346	22	library	library	NOUN
crl-15738	346	23	quarterly	quarterly	PROPN
crl-15738	346	24	66	66	NUM
crl-15738	346	25	(	(	PUNCT
crl-15738	346	26	apr	apr	NOUN
crl-15738	346	27	.	.	PROPN
crl-15738	346	28	1996	1996	NUM
crl-15738	346	29	):	):	PUNCT
crl-15738	346	30	123–37	123–37	NOUN
crl-15738	346	31	16	16	NUM
crl-15738	346	32	.	.	PUNCT
crl-15738	347	1	—	—	PUNCT
crl-15738	347	2	—	—	PUNCT
crl-15738	347	3	—	—	PUNCT
crl-15738	347	4	,	,	PUNCT
crl-15738	347	5	the	the	DET
crl-15738	347	6	reference	reference	NOUN
crl-15738	347	7	encounter	encounter	NOUN
crl-15738	347	8	:	:	PUNCT
crl-15738	347	9	interpersonal	interpersonal	ADJ
crl-15738	347	10	communication	communication	NOUN
crl-15738	347	11	in	in	ADP
crl-15738	347	12	the	the	DET
crl-15738	347	13	academic	academic	ADJ
crl-15738	347	14	library	library	NOUN
crl-15738	347	15	(	(	PUNCT
crl-15738	347	16	chicago	chicago	PROPN
crl-15738	347	17	:	:	PUNCT
crl-15738	347	18	ala	ala	PROPN
crl-15738	347	19	,	,	PUNCT
crl-15738	347	20	1999	1999	NUM
crl-15738	347	21	)	)	PUNCT
crl-15738	347	22	.	.	PUNCT
crl-15738	348	1	17	17	NUM
crl-15738	348	2	.	.	PUNCT
crl-15738	349	1	these	these	DET
crl-15738	349	2	numbers	number	NOUN
crl-15738	349	3	are	be	AUX
crl-15738	349	4	based	base	VERB
crl-15738	349	5	on	on	ADP
crl-15738	349	6	an	an	DET
crl-15738	349	7	actual	actual	ADJ
crl-15738	349	8	tally	tally	NOUN
crl-15738	349	9	,	,	PUNCT
crl-15738	349	10	not	not	PART
crl-15738	349	11	sample	sample	NOUN
crl-15738	349	12	periods	period	NOUN
crl-15738	349	13	.	.	PUNCT
crl-15738	350	1	the	the	DET
crl-15738	350	2	reference	reference	NOUN
crl-15738	350	3	total	total	NOUN
crl-15738	350	4	includes	include	VERB
crl-15738	350	5	both	both	CCONJ
crl-15738	350	6	directional	directional	ADJ
crl-15738	350	7	and	and	CCONJ
crl-15738	350	8	nondirectional	nondirectional	ADJ
crl-15738	350	9	reference	reference	NOUN
crl-15738	350	10	questions	question	NOUN
crl-15738	350	11	answered	answer	VERB
crl-15738	350	12	by	by	ADP
crl-15738	350	13	librarians	librarian	NOUN
crl-15738	350	14	and	and	CCONJ
crl-15738	350	15	graduate	graduate	NOUN
crl-15738	350	16	assistants	assistant	NOUN
crl-15738	350	17	at	at	ADP
crl-15738	350	18	the	the	DET
crl-15738	350	19	reference	reference	NOUN
crl-15738	350	20	desk	desk	NOUN
crl-15738	350	21	,	,	PUNCT
crl-15738	350	22	via	via	ADP
crl-15738	350	23	e	e	NOUN
crl-15738	350	24	-	-	NOUN
crl-15738	350	25	mail	mail	NOUN
crl-15738	350	26	,	,	PUNCT
crl-15738	350	27	or	or	CCONJ
crl-15738	350	28	by	by	ADP
crl-15738	350	29	phone	phone	NOUN
crl-15738	350	30	.	.	PUNCT
crl-15738	351	1	questions	question	NOUN
crl-15738	351	2	answered	answer	VERB
crl-15738	351	3	by	by	ADP
crl-15738	351	4	other	other	ADJ
crl-15738	351	5	staff	staff	NOUN
crl-15738	351	6	at	at	ADP
crl-15738	351	7	other	other	ADJ
crl-15738	351	8	service	service	NOUN
crl-15738	351	9	points	point	NOUN
crl-15738	351	10	are	be	AUX
crl-15738	351	11	not	not	PART
crl-15738	351	12	included	include	VERB
crl-15738	351	13	.	.	PUNCT
crl-15738	352	1	18	18	NUM
crl-15738	352	2	.	.	X
crl-15738	352	3	directional	directional	ADJ
crl-15738	352	4	questions	question	NOUN
crl-15738	352	5	(	(	PUNCT
crl-15738	352	6	referring	refer	VERB
crl-15738	352	7	to	to	ADP
crl-15738	352	8	the	the	DET
crl-15738	352	9	location	location	NOUN
crl-15738	352	10	of	of	ADP
crl-15738	352	11	books	book	NOUN
crl-15738	352	12	,	,	PUNCT
crl-15738	352	13	journals	journal	NOUN
crl-15738	352	14	,	,	PUNCT
crl-15738	352	15	rest	rest	NOUN
crl-15738	352	16	rooms	room	NOUN
crl-15738	352	17	,	,	PUNCT
crl-15738	352	18	and	and	CCONJ
crl-15738	352	19	so	so	ADV
crl-15738	352	20	on	on	ADP
crl-15738	352	21	or	or	CCONJ
crl-15738	352	22	having	have	VERB
crl-15738	352	23	to	to	PART
crl-15738	352	24	do	do	VERB
crl-15738	352	25	with	with	ADP
crl-15738	352	26	the	the	DET
crl-15738	352	27	operation	operation	NOUN
crl-15738	352	28	of	of	ADP
crl-15738	352	29	copiers	copier	NOUN
crl-15738	352	30	,	,	PUNCT
crl-15738	352	31	computers	computer	NOUN
crl-15738	352	32	,	,	PUNCT
crl-15738	352	33	printers	printer	NOUN
crl-15738	352	34	,	,	PUNCT
crl-15738	352	35	or	or	CCONJ
crl-15738	352	36	other	other	ADJ
crl-15738	352	37	machinery	machinery	NOUN
crl-15738	352	38	)	)	PUNCT
crl-15738	352	39	were	be	AUX
crl-15738	352	40	not	not	PART
crl-15738	352	41	considered	consider	VERB
crl-15738	352	42	reference	reference	NOUN
crl-15738	352	43	interactions	interaction	NOUN
crl-15738	352	44	for	for	ADP
crl-15738	352	45	the	the	DET
crl-15738	352	46	purposes	purpose	NOUN
crl-15738	352	47	of	of	ADP
crl-15738	352	48	this	this	DET
crl-15738	352	49	study	study	NOUN
crl-15738	352	50	.	.	PUNCT
crl-15738	353	1	19	19	NUM
crl-15738	353	2	.	.	PUNCT
crl-15738	353	3	john	john	PROPN
crl-15738	353	4	c.	c.	PROPN
crl-15738	353	5	flanagan	flanagan	PROPN
crl-15738	353	6	,	,	PUNCT
crl-15738	353	7	“	"	PUNCT
crl-15738	353	8	the	the	DET
crl-15738	353	9	critical	critical	ADJ
crl-15738	353	10	incident	incident	NOUN
crl-15738	353	11	technique	technique	NOUN
crl-15738	353	12	,	,	PUNCT
crl-15738	353	13	”	"	PUNCT
crl-15738	353	14	psychological	psychological	ADJ
crl-15738	353	15	bulletin	bulletin	NOUN
crl-15738	353	16	51	51	NUM
crl-15738	353	17	(	(	PUNCT
crl-15738	353	18	1954	1954	NUM
crl-15738	353	19	):	):	PUNCT
crl-15738	353	20	327–59	327–59	X
crl-15738	353	21	;	;	PUNCT
crl-15738	353	22	grace	grace	NOUN
crl-15738	353	23	fivars	fivar	NOUN
crl-15738	353	24	,	,	PUNCT
crl-15738	353	25	critical	critical	ADJ
crl-15738	353	26	incident	incident	NOUN
crl-15738	353	27	technique	technique	NOUN
crl-15738	353	28	:	:	PUNCT
crl-15738	353	29	a	a	DET
crl-15738	353	30	bibliography	bibliography	NOUN
crl-15738	353	31	(	(	PUNCT
crl-15738	353	32	palo	palo	PROPN
crl-15738	353	33	alto	alto	PROPN
crl-15738	353	34	,	,	PUNCT
crl-15738	353	35	calif	calif	PROPN
crl-15738	353	36	.	.	PUNCT
crl-15738	353	37	:	:	PUNCT
crl-15738	354	1	american	american	PROPN
crl-15738	354	2	institutes	institutes	PROPN
crl-15738	354	3	for	for	ADP
crl-15738	354	4	research	research	NOUN
crl-15738	354	5	in	in	ADP
crl-15738	354	6	the	the	DET
crl-15738	354	7	behavioral	behavioral	ADJ
crl-15738	354	8	sciences	science	NOUN
crl-15738	354	9	,	,	PUNCT
crl-15738	354	10	1980	1980	NUM
crl-15738	354	11	)	)	PUNCT
crl-15738	354	12	.	.	PUNCT
crl-15738	355	1	for	for	ADP
crl-15738	355	2	a	a	DET
crl-15738	355	3	discussion	discussion	NOUN
crl-15738	355	4	of	of	ADP
crl-15738	355	5	the	the	DET
crl-15738	355	6	limitations	limitation	NOUN
crl-15738	355	7	of	of	ADP
crl-15738	355	8	surveys	survey	NOUN
crl-15738	355	9	,	,	PUNCT
crl-15738	355	10	see	see	VERB
crl-15738	355	11	doris	doris	PROPN
crl-15738	355	12	j.	j.	PROPN
crl-15738	355	13	schlichter	schlichter	PROPN
crl-15738	355	14	and	and	CCONJ
crl-15738	355	15	j.	j.	PROPN
crl-15738	355	16	michael	michael	PROPN
crl-15738	355	17	pemberton	pemberton	PROPN
crl-15738	355	18	,	,	PUNCT
crl-15738	355	19	“	"	PUNCT
crl-15738	355	20	the	the	DET
crl-15738	355	21	emperor	emperor	NOUN
crl-15738	355	22	’s	’s	PART
crl-15738	355	23	new	new	ADJ
crl-15738	355	24	clothes	clothe	NOUN
crl-15738	355	25	?	?	PUNCT
crl-15738	356	1	problems	problem	NOUN
crl-15738	356	2	of	of	ADP
crl-15738	356	3	the	the	DET
crl-15738	356	4	user	user	NOUN
crl-15738	356	5	survey	survey	NOUN
crl-15738	356	6	as	as	ADP
crl-15738	356	7	a	a	DET
crl-15738	356	8	planning	planning	NOUN
crl-15738	356	9	tool	tool	NOUN
crl-15738	356	10	in	in	ADP
crl-15738	356	11	academic	academic	ADJ
crl-15738	356	12	libraries	library	NOUN
crl-15738	356	13	,	,	PUNCT
crl-15738	356	14	”	"	PUNCT
crl-15738	356	15	college	college	NOUN
crl-15738	356	16	and	and	CCONJ
crl-15738	356	17	research	research	NOUN
crl-15738	356	18	libraries	library	NOUN
crl-15738	356	19	53	53	NUM
crl-15738	356	20	(	(	PUNCT
crl-15738	356	21	may	may	PROPN
crl-15738	356	22	1992	1992	NUM
crl-15738	356	23	):	):	PUNCT
crl-15738	356	24	257–65	257–65	NUM
crl-15738	356	25	.	.	PUNCT
crl-15738	357	1	20	20	NUM
crl-15738	357	2	.	.	PUNCT
crl-15738	357	3	on	on	ADP
crl-15738	357	4	average	average	ADJ
crl-15738	357	5	,	,	PUNCT
crl-15738	357	6	the	the	DET
crl-15738	357	7	education	education	NOUN
crl-15738	357	8	and	and	CCONJ
crl-15738	357	9	social	social	ADJ
crl-15738	357	10	science	science	NOUN
crl-15738	357	11	library	library	NOUN
crl-15738	357	12	answered	answer	VERB
crl-15738	357	13	just	just	ADV
crl-15738	357	14	over	over	ADP
crl-15738	357	15	thirty	thirty	NUM
crl-15738	357	16	nondirectional	nondirectional	ADJ
crl-15738	357	17	questions	question	NOUN
crl-15738	357	18	per	per	ADP
crl-15738	357	19	day	day	NOUN
crl-15738	357	20	during	during	ADP
crl-15738	357	21	the	the	DET
crl-15738	357	22	2004	2004	NUM
crl-15738	357	23	fiscal	fiscal	ADJ
crl-15738	357	24	year	year	NOUN
crl-15738	357	25	(	(	PUNCT
crl-15738	357	26	july	july	PROPN
crl-15738	357	27	1	1	NUM
crl-15738	357	28	,	,	PUNCT
crl-15738	357	29	2003	2003	NUM
crl-15738	357	30	–	–	SYM
crl-15738	357	31	june	june	PROPN
crl-15738	357	32	30	30	NUM
crl-15738	357	33	,	,	PUNCT
crl-15738	357	34	2004	2004	NUM
crl-15738	357	35	)	)	PUNCT
crl-15738	357	36	,	,	PUNCT
crl-15738	357	37	but	but	CCONJ
crl-15738	357	38	it	it	PRON
crl-15738	357	39	is	be	AUX
crl-15738	357	40	not	not	PART
crl-15738	357	41	known	know	VERB
crl-15738	357	42	what	what	PRON
crl-15738	357	43	proportion	proportion	NOUN
crl-15738	357	44	of	of	ADP
crl-15738	357	45	these	these	DET
crl-15738	357	46	questions	question	NOUN
crl-15738	357	47	was	be	AUX
crl-15738	357	48	asked	ask	VERB
crl-15738	357	49	by	by	ADP
crl-15738	357	50	undergraduates	undergraduate	NOUN
crl-15738	357	51	.	.	PUNCT
crl-15738	358	1	21	21	NUM
crl-15738	358	2	.	.	PUNCT
crl-15738	358	3	earl	earl	PROPN
crl-15738	358	4	babbie	babbie	PROPN
crl-15738	358	5	,	,	PUNCT
crl-15738	358	6	“	"	PUNCT
crl-15738	358	7	content	content	NOUN
crl-15738	358	8	analysis	analysis	NOUN
crl-15738	358	9	,	,	PUNCT
crl-15738	358	10	”	"	PUNCT
crl-15738	358	11	in	in	ADP
crl-15738	358	12	the	the	DET
crl-15738	358	13	practice	practice	NOUN
crl-15738	358	14	of	of	ADP
crl-15738	358	15	social	social	ADJ
crl-15738	358	16	research	research	NOUN
crl-15738	358	17	(	(	PUNCT
crl-15738	358	18	belmont	belmont	PROPN
crl-15738	358	19	,	,	PUNCT
crl-15738	358	20	calif	calif	PROPN
crl-15738	358	21	.	.	PUNCT
crl-15738	358	22	:	:	PUNCT
crl-15738	359	1	wadsworth	wadsworth	NOUN
crl-15738	359	2	,	,	PUNCT
crl-15738	359	3	2001	2001	NUM
crl-15738	359	4	):	):	PUNCT
crl-15738	359	5	304–15	304–15	NUM
crl-15738	359	6	;	;	PUNCT
crl-15738	359	7	william	william	PROPN
crl-15738	359	8	l.	l.	PROPN
crl-15738	359	9	neuman	neuman	PROPN
crl-15738	359	10	,	,	PUNCT
crl-15738	359	11	“	"	PUNCT
crl-15738	359	12	content	content	NOUN
crl-15738	359	13	analysis	analysis	NOUN
crl-15738	359	14	,	,	PUNCT
crl-15738	359	15	”	"	PUNCT
crl-15738	359	16	in	in	ADP
crl-15738	359	17	social	social	ADJ
crl-15738	359	18	research	research	NOUN
crl-15738	359	19	methods	method	NOUN
crl-15738	359	20	:	:	PUNCT
crl-15738	359	21	qualitative	qualitative	ADJ
crl-15738	359	22	and	and	CCONJ
crl-15738	359	23	quantitative	quantitative	ADJ
crl-15738	359	24	approaches	approach	NOUN
crl-15738	359	25	,	,	PUNCT
crl-15738	359	26	5th	5th	ADJ
crl-15738	359	27	ed	ed	NOUN
crl-15738	359	28	.	.	PUNCT
crl-15738	360	1	(	(	PUNCT
crl-15738	360	2	boston	boston	PROPN
crl-15738	360	3	:	:	PUNCT
crl-15738	360	4	allyn	allyn	PROPN
crl-15738	360	5	and	and	CCONJ
crl-15738	360	6	bacon	bacon	NOUN
crl-15738	360	7	,	,	PUNCT
crl-15738	360	8	2003	2003	NUM
crl-15738	360	9	)	)	PUNCT
crl-15738	360	10	,	,	PUNCT
crl-15738	360	11	310–19	310–19	PROPN
crl-15738	360	12	.	.	PUNCT
crl-15738	361	1	22	22	NUM
crl-15738	361	2	.	.	PUNCT
crl-15738	361	3	durrance	durrance	NOUN
crl-15738	361	4	,	,	PUNCT
crl-15738	361	5	“	"	PUNCT
crl-15738	361	6	the	the	DET
crl-15738	361	7	influence	influence	NOUN
crl-15738	361	8	of	of	ADP
crl-15738	361	9	reference	reference	NOUN
crl-15738	361	10	practices	practice	NOUN
crl-15738	361	11	on	on	ADP
crl-15738	361	12	the	the	DET
crl-15738	361	13	client	client	NOUN
crl-15738	361	14	–	–	PUNCT
crl-15738	361	15	librarian	librarian	ADJ
crl-15738	361	16	relationship	relationship	NOUN
crl-15738	361	17	,	,	PUNCT
crl-15738	361	18	”	"	PUNCT
crl-15738	361	19	college	college	NOUN
crl-15738	361	20	and	and	CCONJ
crl-15738	361	21	research	research	NOUN
crl-15738	361	22	libraries	library	NOUN
crl-15738	361	23	47	47	NUM
crl-15738	361	24	(	(	PUNCT
crl-15738	361	25	jan	jan	PROPN
crl-15738	361	26	.	.	PROPN
crl-15738	361	27	1986	1986	NUM
crl-15738	361	28	):	):	PUNCT
crl-15738	361	29	57–67	57–67	NUM
crl-15738	361	30	;	;	PUNCT
crl-15738	361	31	roma	roma	PROPN
crl-15738	361	32	m.	m.	NOUN
crl-15738	361	33	harris	harris	PROPN
crl-15738	361	34	and	and	CCONJ
crl-15738	361	35	b.	b.	PROPN
crl-15738	361	36	gillian	gillian	PROPN
crl-15738	361	37	mitchell	mitchell	PROPN
crl-15738	361	38	,	,	PUNCT
crl-15738	361	39	“	"	PUNCT
crl-15738	361	40	the	the	DET
crl-15738	361	41	social	social	ADJ
crl-15738	361	42	context	context	NOUN
crl-15738	361	43	of	of	ADP
crl-15738	361	44	reference	reference	NOUN
crl-15738	361	45	work	work	NOUN
crl-15738	361	46	:	:	PUNCT
crl-15738	361	47	assessing	assess	VERB
crl-15738	361	48	the	the	DET
crl-15738	361	49	effects	effect	NOUN
crl-15738	361	50	of	of	ADP
crl-15738	361	51	gender	gender	NOUN
crl-15738	361	52	and	and	CCONJ
crl-15738	361	53	communication	communication	NOUN
crl-15738	361	54	skills	skill	NOUN
crl-15738	361	55	on	on	ADP
crl-15738	361	56	observers	observer	NOUN
crl-15738	361	57	’	’	PART
crl-15738	361	58	judgement	judgement	NOUN
crl-15738	361	59	of	of	ADP
crl-15738	361	60	competence	competence	NOUN
crl-15738	361	61	,	,	PUNCT
crl-15738	361	62	”	"	PUNCT
crl-15738	361	63	library	library	NOUN
crl-15738	361	64	and	and	CCONJ
crl-15738	361	65	information	information	NOUN
crl-15738	361	66	science	science	NOUN
crl-15738	361	67	research	research	NOUN
crl-15738	361	68	8	8	NUM
crl-15738	361	69	(	(	PUNCT
crl-15738	361	70	jan.–mar	jan.–mar	PROPN
crl-15738	361	71	.	.	PUNCT
crl-15738	361	72	1986	1986	NUM
crl-15738	361	73	):	):	PUNCT
crl-15738	361	74	94–99	94–99	NUM
crl-15738	361	75	;	;	PUNCT
crl-15738	361	76	jo	jo	PROPN
crl-15738	361	77	bell	bell	PROPN
crl-15738	361	78	whitlach	whitlach	NOUN
crl-15738	361	79	,	,	PUNCT
crl-15738	361	80	the	the	DET
crl-15738	361	81	role	role	NOUN
crl-15738	361	82	of	of	ADP
crl-15738	361	83	the	the	DET
crl-15738	361	84	academic	academic	ADJ
crl-15738	361	85	reference	reference	NOUN
crl-15738	361	86	librarian	librarian	NOUN
crl-15738	361	87	(	(	PUNCT
crl-15738	361	88	new	new	PROPN
crl-15738	361	89	york	york	PROPN
crl-15738	361	90	:	:	PUNCT
crl-15738	361	91	greenwood	greenwood	PROPN
crl-15738	361	92	pr	pr	PROPN
crl-15738	361	93	.	.	PROPN
crl-15738	361	94	,	,	PUNCT
crl-15738	361	95	1990	1990	NUM
crl-15738	361	96	)	)	PUNCT
crl-15738	361	97	;	;	PUNCT
crl-15738	361	98	dewdney	dewdney	NOUN
crl-15738	361	99	and	and	CCONJ
crl-15738	361	100	ross	ross	PROPN
crl-15738	361	101	“	"	PUNCT
crl-15738	361	102	flying	fly	VERB
crl-15738	361	103	a	a	DET
crl-15738	361	104	light	light	NOUN
crl-15738	361	105	aircra	aircra	NOUN
crl-15738	361	106	.	.	PUNCT
crl-15738	361	107	”	"	PUNCT
crl-15738	362	1	23	23	NUM
crl-15738	362	2	.	.	X
crl-15738	362	3	dewdney	dewdney	NOUN
crl-15738	362	4	and	and	CCONJ
crl-15738	362	5	ross	ross	PROPN
crl-15738	362	6	,	,	PUNCT
crl-15738	362	7	“	"	PUNCT
crl-15738	362	8	flying	fly	VERB
crl-15738	362	9	a	a	DET
crl-15738	362	10	light	light	NOUN
crl-15738	362	11	aircra	aircra	NOUN
crl-15738	362	12	.	.	PUNCT
crl-15738	362	13	”	"	PUNCT
crl-15738	363	1	24	24	NUM
crl-15738	363	2	.	.	PUNCT
crl-15738	363	3	durrance	durrance	NOUN
crl-15738	363	4	,	,	PUNCT
crl-15738	363	5	“	"	PUNCT
crl-15738	363	6	reference	reference	NOUN
crl-15738	363	7	success	success	NOUN
crl-15738	363	8	.	.	PUNCT
crl-15738	363	9	”	"	PUNCT
crl-15738	364	1	25	25	NUM
crl-15738	364	2	.	.	PUNCT
crl-15738	364	3	ibid	ibid	VERB
crl-15738	364	4	.	.	PUNCT
crl-15738	365	1	26	26	NUM
crl-15738	365	2	.	.	PUNCT
crl-15738	366	1	julie	julie	PROPN
crl-15738	366	2	m.	m.	PROPN
crl-15738	366	3	chapman	chapman	PROPN
crl-15738	366	4	,	,	PUNCT
crl-15738	366	5	charlcie	charlcie	PROPN
crl-15738	366	6	k.	k.	NOUN
crl-15738	366	7	pe	pe	PROPN
crl-15738	366	8	way	way	NOUN
crl-15738	366	9	,	,	PUNCT
crl-15738	366	10	and	and	CCONJ
crl-15738	366	11	steven	steven	PROPN
crl-15738	366	12	a.	a.	PROPN
crl-15738	366	13	scheuler	scheuler	PROPN
crl-15738	366	14	,	,	PUNCT
crl-15738	366	15	“	"	PUNCT
crl-15738	366	16	teaching	teach	VERB
crl-15738	366	17	journal	journal	NOUN
crl-15738	366	18	and	and	CCONJ
crl-15738	366	19	serials	serial	NOUN
crl-15738	366	20	information	information	NOUN
crl-15738	366	21	to	to	AUX
crl-15738	366	22	undergraduates	undergraduate	VERB
crl-15738	366	23	:	:	PUNCT
crl-15738	366	24	challenges	challenge	NOUN
crl-15738	366	25	,	,	PUNCT
crl-15738	366	26	problems	problem	NOUN
crl-15738	366	27	,	,	PUNCT
crl-15738	366	28	and	and	CCONJ
crl-15738	366	29	recommended	recommend	VERB
crl-15738	366	30	instructional	instructional	ADJ
crl-15738	366	31	approaches	approach	NOUN
crl-15738	366	32	,	,	PUNCT
crl-15738	366	33	”	"	PUNCT
crl-15738	366	34	reference	reference	NOUN
crl-15738	366	35	librarian	librarian	PROPN
crl-15738	366	36	79/80	79/80	PROPN
crl-15738	366	37	(	(	PUNCT
crl-15738	366	38	2002/2003	2002/2003	NUM
crl-15738	366	39	):	):	PUNCT
crl-15738	366	40	363–82	363–82	NOUN
crl-15738	366	41	.	.	PUNCT
crl-15738	367	1	27	27	NUM
crl-15738	367	2	.	.	PUNCT
crl-15738	367	3	albert	albert	PROPN
crl-15738	367	4	gore	gore	PROPN
crl-15738	367	5	,	,	PUNCT
crl-15738	367	6	“	"	PUNCT
crl-15738	367	7	infrastructure	infrastructure	NOUN
crl-15738	367	8	for	for	ADP
crl-15738	367	9	the	the	DET
crl-15738	367	10	global	global	ADJ
crl-15738	367	11	village	village	NOUN
crl-15738	367	12	,	,	PUNCT
crl-15738	367	13	”	"	PUNCT
crl-15738	367	14	scientific	scientific	ADJ
crl-15738	367	15	american	american	PROPN
crl-15738	367	16	265	265	NUM
crl-15738	367	17	(	(	PUNCT
crl-15738	367	18	sept	sept	PROPN
crl-15738	367	19	.	.	PROPN
crl-15738	367	20	1991	1991	NUM
crl-15738	367	21	):	):	PUNCT
crl-15738	367	22	151	151	NUM
crl-15738	367	23	.	.	PUNCT
crl-15738	368	1	in	in	ADP
crl-15738	368	2	this	this	DET
crl-15738	368	3	essay	essay	NOUN
crl-15738	368	4	,	,	PUNCT
crl-15738	368	5	gore	gore	PROPN
crl-15738	368	6	deplored	deplore	VERB
crl-15738	368	7	the	the	DET
crl-15738	368	8	barriers	barrier	NOUN
crl-15738	368	9	that	that	PRON
crl-15738	368	10	impeded	impede	VERB
crl-15738	368	11	people	people	NOUN
crl-15738	368	12	’s	’s	NOUN
crl-15738	368	13	access	access	NOUN
crl-15738	368	14	to	to	ADP
crl-15738	368	15	information	information	NOUN
crl-15738	368	16	:	:	PUNCT
crl-15738	368	17	“	"	PUNCT
crl-15738	368	18	to	to	PART
crl-15738	368	19	realize	realize	VERB
crl-15738	368	20	the	the	DET
crl-15738	368	21	full	full	ADJ
crl-15738	368	22	benefit	benefit	NOUN
crl-15738	368	23	of	of	ADP
crl-15738	368	24	the	the	DET
crl-15738	368	25	information	information	NOUN
crl-15738	368	26	age	age	NOUN
crl-15738	368	27	,	,	PUNCT
crl-15738	368	28	high	high	ADJ
crl-15738	368	29	speed	speed	NOUN
crl-15738	368	30	networks	network	NOUN
crl-15738	368	31	that	that	PRON
crl-15738	368	32	tie	tie	VERB
crl-15738	368	33	together	together	ADV
crl-15738	368	34	millions	million	NOUN
crl-15738	368	35	of	of	ADP
crl-15738	368	36	computers	computer	NOUN
crl-15738	368	37	must	must	AUX
crl-15738	368	38	be	be	AUX
crl-15738	368	39	built	build	VERB
crl-15738	368	40	…	…	PUNCT
crl-15738	368	41	.	.	PUNCT
crl-15738	369	1	our	our	PRON
crl-15738	369	2	current	current	ADJ
crl-15738	369	3	national	national	ADJ
crl-15738	369	4	information	information	NOUN
crl-15738	369	5	policy	policy	NOUN
crl-15738	369	6	resembles	resemble	VERB
crl-15738	369	7	the	the	DET
crl-15738	369	8	worst	bad	ADJ
crl-15738	369	9	aspects	aspect	NOUN
crl-15738	369	10	of	of	ADP
crl-15738	369	11	our	our	PRON
crl-15738	369	12	old	old	ADJ
crl-15738	369	13	agricultural	agricultural	ADJ
crl-15738	369	14	policy	policy	NOUN
crl-15738	369	15	,	,	PUNCT
crl-15738	369	16	which	which	PRON
crl-15738	369	17	le	le	VERB
crl-15738	369	18	grain	grain	NOUN
crl-15738	369	19	ro	ro	NOUN
crl-15738	369	20	ing	e	VERB
crl-15738	369	21	in	in	ADP
crl-15738	369	22	thousands	thousand	NOUN
crl-15738	369	23	of	of	ADP
crl-15738	369	24	storage	storage	NOUN
crl-15738	369	25	silos	silo	NOUN
crl-15738	369	26	while	while	SCONJ
crl-15738	369	27	people	people	NOUN
crl-15738	369	28	were	be	AUX
crl-15738	369	29	starving	starve	VERB
crl-15738	369	30	.	.	PUNCT
crl-15738	370	1	we	we	PRON
crl-15738	370	2	have	have	VERB
crl-15738	370	3	warehouses	warehouse	NOUN
crl-15738	370	4	of	of	ADP
crl-15738	370	5	unused	unused	ADJ
crl-15738	370	6	information	information	NOUN
crl-15738	370	7	ro	ro	NOUN
crl-15738	370	8	ing	ing	ADJ
crl-15738	370	9	.	.	PUNCT
crl-15738	370	10	”	"	PUNCT
crl-15738	371	1	28	28	X
crl-15738	371	2	.	.	PUNCT
crl-15738	371	3	hannelore	hannelore	PROPN
crl-15738	371	4	rader	rader	PROPN
crl-15738	371	5	,	,	PUNCT
crl-15738	371	6	“	"	PUNCT
crl-15738	371	7	information	information	NOUN
crl-15738	371	8	literacy	literacy	NOUN
crl-15738	371	9	1973–2002	1973–2002	NUM
crl-15738	371	10	:	:	PUNCT
crl-15738	371	11	a	a	DET
crl-15738	371	12	selected	select	VERB
crl-15738	371	13	literature	literature	NOUN
crl-15738	371	14	review	review	NOUN
crl-15738	371	15	,	,	PUNCT
crl-15738	371	16	”	"	PUNCT
crl-15738	371	17	library	library	NOUN
crl-15738	371	18	trends	trend	VERB
crl-15738	371	19	51	51	NUM
crl-15738	371	20	(	(	PUNCT
crl-15738	371	21	fall	fall	NOUN
crl-15738	371	22	2002	2002	NUM
crl-15738	371	23	):	):	PUNCT
crl-15738	371	24	242–59	242–59	NUM
crl-15738	371	25	.	.	PUNCT