id sid tid token lemma pos crl-16095 1 1 361 361 NUM crl-16095 1 2 coding code VERB crl-16095 1 3 into into ADP crl-16095 1 4 the the DET crl-16095 1 5 great great ADJ crl-16095 1 6 unknown unknown NOUN crl-16095 1 7 : : PUNCT crl-16095 1 8 analyzing analyze VERB crl-16095 1 9 instant instant ADJ crl-16095 1 10 messaging messaging NOUN crl-16095 1 11 session session NOUN crl-16095 1 12 transcripts transcript NOUN crl-16095 1 13 to to PART crl-16095 1 14 identify identify VERB crl-16095 1 15 user user NOUN crl-16095 1 16 behaviors behavior NOUN crl-16095 1 17 and and CCONJ crl-16095 1 18 measure measure VERB crl-16095 1 19 quality quality NOUN crl-16095 1 20 of of ADP crl-16095 1 21 service service NOUN crl-16095 1 22 sarah sarah PROPN crl-16095 1 23 maximiek maximiek PROPN crl-16095 1 24 , , PUNCT crl-16095 1 25 erin erin PROPN crl-16095 1 26 rushton rushton PROPN crl-16095 1 27 , , PUNCT crl-16095 1 28 and and CCONJ crl-16095 1 29 elizabeth elizabeth PROPN crl-16095 1 30 brown brown PROPN crl-16095 1 31 sarah sarah PROPN crl-16095 1 32 maximiek maximiek PROPN crl-16095 1 33 is be AUX crl-16095 1 34 subject subject ADJ crl-16095 1 35 librarian librarian NOUN crl-16095 1 36 for for ADP crl-16095 1 37 political political ADJ crl-16095 1 38 science science NOUN crl-16095 1 39 , , PUNCT crl-16095 1 40 public public ADJ crl-16095 1 41 administration administration NOUN crl-16095 1 42 and and CCONJ crl-16095 1 43 government government NOUN crl-16095 1 44 documents document NOUN crl-16095 1 45 ; ; PUNCT crl-16095 1 46 erin erin PROPN crl-16095 1 47 rushton rushton PROPN crl-16095 1 48 is be AUX crl-16095 1 49 subject subject ADJ crl-16095 1 50 librarian librarian ADJ crl-16095 1 51 / / SYM crl-16095 1 52 coordinator coordinator NOUN crl-16095 1 53 of of ADP crl-16095 1 54 digital digital ADJ crl-16095 1 55 reference reference NOUN crl-16095 1 56 services service NOUN crl-16095 1 57 ; ; PUNCT crl-16095 1 58 and and CCONJ crl-16095 1 59 elizabeth elizabeth PROPN crl-16095 1 60 brown brown PROPN crl-16095 1 61 is be AUX crl-16095 1 62 scholarly scholarly ADJ crl-16095 1 63 communications communication NOUN crl-16095 1 64 and and CCONJ crl-16095 1 65 library library NOUN crl-16095 1 66 grants grant NOUN crl-16095 1 67 officer officer NOUN crl-16095 1 68 , , PUNCT crl-16095 1 69 all all PRON crl-16095 1 70 at at ADP crl-16095 1 71 binghamton binghamton PROPN crl-16095 1 72 university university PROPN crl-16095 1 73 , , PUNCT crl-16095 1 74 suny suny NOUN crl-16095 1 75 ; ; PUNCT crl-16095 1 76 e e X crl-16095 1 77 - - NOUN crl-16095 1 78 mail mail NOUN crl-16095 1 79 : : PUNCT crl-16095 1 80 maximiek@binghamton.edu maximiek@binghamton.edu PROPN crl-16095 1 81 , , PUNCT crl-16095 1 82 erushton@binghamton.edu erushton@binghamton.edu X crl-16095 1 83 , , PUNCT crl-16095 1 84 ebrown@binghamton.edu ebrown@binghamton.edu X crl-16095 1 85 . . PUNCT crl-16095 2 1 the the DET crl-16095 2 2 authors author NOUN crl-16095 2 3 would would AUX crl-16095 2 4 like like VERB crl-16095 2 5 to to PART crl-16095 2 6 extend extend VERB crl-16095 2 7 their their PRON crl-16095 2 8 gratitude gratitude NOUN crl-16095 2 9 to to ADP crl-16095 2 10 their their PRON crl-16095 2 11 past past NOUN crl-16095 2 12 and and CCONJ crl-16095 2 13 current current ADJ crl-16095 2 14 colleagues colleague NOUN crl-16095 2 15 who who PRON crl-16095 2 16 helped help VERB crl-16095 2 17 with with ADP crl-16095 2 18 the the DET crl-16095 2 19 transcript transcript NOUN crl-16095 2 20 coding code VERB crl-16095 2 21 project project NOUN crl-16095 2 22 : : PUNCT crl-16095 2 23 nancy nancy PROPN crl-16095 2 24 abashian abashian PROPN crl-16095 2 25 , , PUNCT crl-16095 2 26 abigail abigail PROPN crl-16095 2 27 bordeaux bordeaux PROPN crl-16095 2 28 , , PUNCT crl-16095 2 29 katharine katharine PROPN crl-16095 2 30 bouman bouman PROPN crl-16095 2 31 , , PUNCT crl-16095 2 32 tina tina PROPN crl-16095 2 33 clemo clemo NOUN crl-16095 2 34 , , PUNCT crl-16095 2 35 angelique angelique ADJ crl-16095 2 36 jenks jenk NOUN crl-16095 2 37 - - PUNCT crl-16095 2 38 brown brown NOUN crl-16095 2 39 ; ; PUNCT crl-16095 2 40 and and CCONJ crl-16095 2 41 to to PART crl-16095 2 42 alesia alesia VERB crl-16095 2 43 mcmanus mcmanus ADJ crl-16095 2 44 and and CCONJ crl-16095 2 45 dave dave PROPN crl-16095 2 46 vose vose PROPN crl-16095 2 47 for for ADP crl-16095 2 48 their their PRON crl-16095 2 49 assistance assistance NOUN crl-16095 2 50 on on ADP crl-16095 2 51 the the DET crl-16095 2 52 project project NOUN crl-16095 2 53 . . PUNCT crl-16095 3 1 © © PROPN crl-16095 3 2 sarah sarah PROPN crl-16095 3 3 maximiek maximiek PROPN crl-16095 3 4 , , PUNCT crl-16095 3 5 erin erin PROPN crl-16095 3 6 rushton rushton PROPN crl-16095 3 7 , , PUNCT crl-16095 3 8 and and CCONJ crl-16095 3 9 elizabeth elizabeth PROPN crl-16095 3 10 brown brown PROPN crl-16095 3 11 after after ADP crl-16095 3 12 one one NUM crl-16095 3 13 year year NOUN crl-16095 3 14 of of ADP crl-16095 3 15 providing provide VERB crl-16095 3 16 virtual virtual ADJ crl-16095 3 17 reference reference NOUN crl-16095 3 18 service service NOUN crl-16095 3 19 through through ADP crl-16095 3 20 an an DET crl-16095 3 21 instant instant ADJ crl-16095 3 22 messaging messaging NOUN crl-16095 3 23 ( ( PUNCT crl-16095 3 24 i i PRON crl-16095 3 25 m m VERB crl-16095 3 26 ) ) PUNCT crl-16095 3 27 service service NOUN crl-16095 3 28 , , PUNCT crl-16095 3 29 binghamton binghamton PROPN crl-16095 3 30 university university PROPN crl-16095 3 31 ( ( PUNCT crl-16095 3 32 bu bu NOUN crl-16095 3 33 ) ) PUNCT crl-16095 3 34 libraries library NOUN crl-16095 3 35 , , PUNCT crl-16095 3 36 under under ADP crl-16095 3 37 the the DET crl-16095 3 38 purview purview NOUN crl-16095 3 39 of of ADP crl-16095 3 40 its its PRON crl-16095 3 41 digital digital ADJ crl-16095 3 42 reference reference NOUN crl-16095 3 43 committee committee PROPN crl-16095 3 44 ( ( PUNCT crl-16095 3 45 drc drc PROPN crl-16095 3 46 ) ) PUNCT crl-16095 3 47 , , PUNCT crl-16095 3 48 undertook undertake VERB crl-16095 3 49 a a DET crl-16095 3 50 study study NOUN crl-16095 3 51 of of ADP crl-16095 3 52 collected collected ADJ crl-16095 3 53 session session NOUN crl-16095 3 54 transcripts transcript NOUN crl-16095 3 55 . . PUNCT crl-16095 4 1 the the DET crl-16095 4 2 goals goal NOUN crl-16095 4 3 of of ADP crl-16095 4 4 this this DET crl-16095 4 5 work work NOUN crl-16095 4 6 were be AUX crl-16095 4 7 to to PART crl-16095 4 8 determine determine VERB crl-16095 4 9 who who PRON crl-16095 4 10 was be AUX crl-16095 4 11 using use VERB crl-16095 4 12 the the DET crl-16095 4 13 i i NOUN crl-16095 4 14 m m VERB crl-16095 4 15 service service NOUN crl-16095 4 16 and and CCONJ crl-16095 4 17 why why SCONJ crl-16095 4 18 ; ; PUNCT crl-16095 4 19 if if SCONJ crl-16095 4 20 staffing staff VERB crl-16095 4 21 for for ADP crl-16095 4 22 the the DET crl-16095 4 23 service service NOUN crl-16095 4 24 was be AUX crl-16095 4 25 adequate adequate ADJ crl-16095 4 26 and and CCONJ crl-16095 4 27 met meet VERB crl-16095 4 28 our our PRON crl-16095 4 29 in in ADP crl-16095 4 30 - - PUNCT crl-16095 4 31 person person NOUN crl-16095 4 32 reference reference NOUN crl-16095 4 33 standards standard NOUN crl-16095 4 34 ; ; PUNCT crl-16095 4 35 and and CCONJ crl-16095 4 36 if if SCONJ crl-16095 4 37 improvements improvement NOUN crl-16095 4 38 to to ADP crl-16095 4 39 the the DET crl-16095 4 40 libraries library NOUN crl-16095 4 41 ’ ' PUNCT crl-16095 4 42 existing exist VERB crl-16095 4 43 reference reference NOUN crl-16095 4 44 services service NOUN crl-16095 4 45 were be AUX crl-16095 4 46 needed need VERB crl-16095 4 47 . . PUNCT crl-16095 5 1 the the DET crl-16095 5 2 findings finding NOUN crl-16095 5 3 revealed reveal VERB crl-16095 5 4 that that SCONJ crl-16095 5 5 31 31 NUM crl-16095 5 6 percent percent NOUN crl-16095 5 7 of of ADP crl-16095 5 8 identifiable identifiable ADJ crl-16095 5 9 users user NOUN crl-16095 5 10 were be AUX crl-16095 5 11 students student NOUN crl-16095 5 12 and and CCONJ crl-16095 5 13 5 5 NUM crl-16095 5 14 percent percent NOUN crl-16095 5 15 of of ADP crl-16095 5 16 users user NOUN crl-16095 5 17 were be AUX crl-16095 5 18 campus campus NOUN crl-16095 5 19 community community NOUN crl-16095 5 20 members member NOUN crl-16095 5 21 . . PUNCT crl-16095 6 1 the the DET crl-16095 6 2 analyses analysis NOUN crl-16095 6 3 also also ADV crl-16095 6 4 revealed reveal VERB crl-16095 6 5 that that SCONJ crl-16095 6 6 many many ADJ crl-16095 6 7 used use VERB crl-16095 6 8 the the DET crl-16095 6 9 service service NOUN crl-16095 6 10 for for ADP crl-16095 6 11 complex complex ADJ crl-16095 6 12 questions question NOUN crl-16095 6 13 and and CCONJ crl-16095 6 14 not not PART crl-16095 6 15 just just ADV crl-16095 6 16 ready ready ADJ crl-16095 6 17 reference reference NOUN crl-16095 6 18 , , PUNCT crl-16095 6 19 policy policy NOUN crl-16095 6 20 , , PUNCT crl-16095 6 21 and and CCONJ crl-16095 6 22 directional directional ADJ crl-16095 6 23 questions question NOUN crl-16095 6 24 as as SCONJ crl-16095 6 25 had have AUX crl-16095 6 26 been be AUX crl-16095 6 27 expected expect VERB crl-16095 6 28 . . PUNCT crl-16095 7 1 the the DET crl-16095 7 2 most most ADV crl-16095 7 3 common common ADJ crl-16095 7 4 question question NOUN crl-16095 7 5 types type NOUN crl-16095 7 6 were be AUX crl-16095 7 7 web web NOUN crl-16095 7 8 site site NOUN crl-16095 7 9 navigation navigation NOUN crl-16095 7 10 help help NOUN crl-16095 7 11 ( ( PUNCT crl-16095 7 12 29 29 NUM crl-16095 7 13 % % NOUN crl-16095 7 14 of of ADP crl-16095 7 15 all all DET crl-16095 7 16 sessions session NOUN crl-16095 7 17 ) ) PUNCT crl-16095 7 18 , , PUNCT crl-16095 7 19 research research NOUN crl-16095 7 20 assistance assistance NOUN crl-16095 7 21 ( ( PUNCT crl-16095 7 22 22 22 NUM crl-16095 7 23 % % NOUN crl-16095 7 24 ) ) PUNCT crl-16095 7 25 , , PUNCT crl-16095 7 26 and and CCONJ crl-16095 7 27 instructional instructional ADJ crl-16095 7 28 questions question NOUN crl-16095 7 29 ( ( PUNCT crl-16095 7 30 23 23 NUM crl-16095 7 31 % % NOUN crl-16095 7 32 ) ) PUNCT crl-16095 7 33 . . PUNCT crl-16095 8 1 the the DET crl-16095 8 2 american american PROPN crl-16095 8 3 library library PROPN crl-16095 8 4 association association PROPN crl-16095 8 5 reference reference PROPN crl-16095 8 6 & & CCONJ crl-16095 8 7 user user PROPN crl-16095 8 8 services services PROPN crl-16095 8 9 association association PROPN crl-16095 8 10 ( ( PUNCT crl-16095 8 11 rusa rusa NOUN crl-16095 8 12 ) ) PUNCT crl-16095 8 13 guidelines guideline NOUN crl-16095 8 14 for for ADP crl-16095 8 15 the the DET crl-16095 8 16 behavioral behavioral ADJ crl-16095 8 17 performance performance NOUN crl-16095 8 18 of of ADP crl-16095 8 19 reference reference NOUN crl-16095 8 20 and and CCONJ crl-16095 8 21 information information NOUN crl-16095 8 22 service service NOUN crl-16095 8 23 providers provider NOUN crl-16095 8 24 were be AUX crl-16095 8 25 used use VERB crl-16095 8 26 to to PART crl-16095 8 27 measure measure VERB crl-16095 8 28 quality quality NOUN crl-16095 8 29 of of ADP crl-16095 8 30 service service NOUN crl-16095 8 31 . . PUNCT crl-16095 9 1 the the DET crl-16095 9 2 findings finding NOUN crl-16095 9 3 reveled revel VERB crl-16095 9 4 that that DET crl-16095 9 5 approachability approachability NOUN crl-16095 9 6 , , PUNCT crl-16095 9 7 showing show VERB crl-16095 9 8 interest interest NOUN crl-16095 9 9 , , PUNCT crl-16095 9 10 and and CCONJ crl-16095 9 11 listening listening NOUN crl-16095 9 12 were be AUX crl-16095 9 13 each each PRON crl-16095 9 14 demonstrated demonstrate VERB crl-16095 9 15 in in ADP crl-16095 9 16 over over ADP crl-16095 9 17 80 80 NUM crl-16095 9 18 percent percent NOUN crl-16095 9 19 of of ADP crl-16095 9 20 sessions session NOUN crl-16095 9 21 , , PUNCT crl-16095 9 22 indicating indicate VERB crl-16095 9 23 these these DET crl-16095 9 24 activities activity NOUN crl-16095 9 25 can can AUX crl-16095 9 26 be be AUX crl-16095 9 27 demonstrated demonstrate VERB crl-16095 9 28 effectively effectively ADV crl-16095 9 29 in in ADP crl-16095 9 30 a a DET crl-16095 9 31 virtual virtual ADJ crl-16095 9 32 environment environment NOUN crl-16095 9 33 . . PUNCT crl-16095 10 1 the the DET crl-16095 10 2 study study NOUN crl-16095 10 3 also also ADV crl-16095 10 4 found find VERB crl-16095 10 5 that that SCONJ crl-16095 10 6 questions question NOUN crl-16095 10 7 were be AUX crl-16095 10 8 correctly correctly ADV crl-16095 10 9 answered answer VERB crl-16095 10 10 84 84 NUM crl-16095 10 11 percent percent NOUN crl-16095 10 12 of of ADP crl-16095 10 13 the the DET crl-16095 10 14 time time NOUN crl-16095 10 15 . . PUNCT crl-16095 11 1 the the DET crl-16095 11 2 study study NOUN crl-16095 11 3 provided provide VERB crl-16095 11 4 valuable valuable ADJ crl-16095 11 5 insight insight NOUN crl-16095 11 6 into into ADP crl-16095 11 7 how how SCONJ crl-16095 11 8 patrons patron NOUN crl-16095 11 9 approach approach VERB crl-16095 11 10 and and CCONJ crl-16095 11 11 locate locate VERB crl-16095 11 12 information information NOUN crl-16095 11 13 on on ADP crl-16095 11 14 our our PRON crl-16095 11 15 web web NOUN crl-16095 11 16 site site NOUN crl-16095 11 17 and and CCONJ crl-16095 11 18 demonstrated demonstrate VERB crl-16095 11 19 a a DET crl-16095 11 20 need need NOUN crl-16095 11 21 for for ADP crl-16095 11 22 additional additional ADJ crl-16095 11 23 training training NOUN crl-16095 11 24 , , PUNCT crl-16095 11 25 improved improve VERB crl-16095 11 26 site site NOUN crl-16095 11 27 design design NOUN crl-16095 11 28 and and CCONJ crl-16095 11 29 navigational navigational ADJ crl-16095 11 30 aids aid NOUN crl-16095 11 31 , , PUNCT crl-16095 11 32 and and CCONJ crl-16095 11 33 future future ADJ crl-16095 11 34 discussions discussion NOUN crl-16095 11 35 of of ADP crl-16095 11 36 staffing staff VERB crl-16095 11 37 alternatives alternative NOUN crl-16095 11 38 for for ADP crl-16095 11 39 the the PRON crl-16095 11 40 i i PROPN crl-16095 11 41 m m VERB crl-16095 11 42 service service NOUN crl-16095 11 43 . . PUNCT crl-16095 12 1 crl-48r1 crl-48r1 PROPN crl-16095 12 2 362 362 NUM crl-16095 12 3       SPACE crl-16095 12 4 college college NOUN crl-16095 12 5     SPACE crl-16095 12 6 & & CCONJ crl-16095 12 7     SPACE crl-16095 12 8 research research NOUN crl-16095 12 9     SPACE crl-16095 12 10 libraries library NOUN crl-16095 12 11     SPACE crl-16095 12 12 july july PROPN crl-16095 12 13     SPACE crl-16095 12 14 2010 2010 NUM crl-16095 12 15 introduction introduction NOUN crl-16095 12 16 binghamton binghamton PROPN crl-16095 12 17 university university PROPN crl-16095 12 18 , , PUNCT crl-16095 12 19 part part NOUN crl-16095 12 20 of of ADP crl-16095 12 21 the the DET crl-16095 12 22 state state PROPN crl-16095 12 23 university university PROPN crl-16095 12 24 of of ADP crl-16095 12 25 new new PROPN crl-16095 12 26 york york PROPN crl-16095 12 27 system system NOUN crl-16095 12 28 , , PUNCT crl-16095 12 29 is be AUX crl-16095 12 30 a a DET crl-16095 12 31 doctoral doctoral ADJ crl-16095 12 32 - - PUNCT crl-16095 12 33 degree degree NOUN crl-16095 12 34 granting grant VERB crl-16095 12 35 research research NOUN crl-16095 12 36 institution institution NOUN crl-16095 12 37 with with ADP crl-16095 12 38 an an DET crl-16095 12 39 enrollment enrollment NOUN crl-16095 12 40 of of ADP crl-16095 12 41 over over ADP crl-16095 12 42 14,300 14,300 NUM crl-16095 12 43 students student NOUN crl-16095 12 44 and and CCONJ crl-16095 12 45 800 800 NUM crl-16095 12 46 faculty faculty NOUN crl-16095 12 47 members member NOUN crl-16095 12 48 . . PUNCT crl-16095 13 1 binghamton binghamton PROPN crl-16095 13 2 university university PROPN crl-16095 13 3 libraries library NOUN crl-16095 13 4 consist consist VERB crl-16095 13 5 of of ADP crl-16095 13 6 four four NUM crl-16095 13 7 library library NOUN crl-16095 13 8 locations location NOUN crl-16095 13 9 . . PUNCT crl-16095 14 1 the the DET crl-16095 14 2 glenn glenn PROPN crl-16095 14 3 g. g. PROPN crl-16095 14 4 bartle bartle PROPN crl-16095 14 5 library library PROPN crl-16095 14 6 serves serve VERB crl-16095 14 7 the the DET crl-16095 14 8 humanities humanity NOUN crl-16095 14 9 , , PUNCT crl-16095 14 10 social social ADJ crl-16095 14 11 sciences science NOUN crl-16095 14 12 , , PUNCT crl-16095 14 13 and and CCONJ crl-16095 14 14 fine fine ADJ crl-16095 14 15 arts art NOUN crl-16095 14 16 . . PUNCT crl-16095 15 1 the the DET crl-16095 15 2 science science NOUN crl-16095 15 3 library library NOUN crl-16095 15 4 serves serve VERB crl-16095 15 5 the the DET crl-16095 15 6 science science NOUN crl-16095 15 7 and and CCONJ crl-16095 15 8 engineering engineering NOUN crl-16095 15 9 and and CCONJ crl-16095 15 10 houses house VERB crl-16095 15 11 the the DET crl-16095 15 12 university university NOUN crl-16095 15 13 map map NOUN crl-16095 15 14 collection collection NOUN crl-16095 15 15 . . PUNCT crl-16095 16 1 the the DET crl-16095 16 2 university university PROPN crl-16095 16 3 downtown downtown NOUN crl-16095 16 4 center center NOUN crl-16095 16 5 library library NOUN crl-16095 16 6 / / SYM crl-16095 16 7 information information NOUN crl-16095 16 8 commons common NOUN crl-16095 16 9 opened open VERB crl-16095 16 10 in in ADP crl-16095 16 11 fall fall NOUN crl-16095 16 12 2007 2007 NUM crl-16095 16 13 and and CCONJ crl-16095 16 14 serves serve VERB crl-16095 16 15 the the DET crl-16095 16 16 college college NOUN crl-16095 16 17 of of ADP crl-16095 16 18 community community NOUN crl-16095 16 19 and and CCONJ crl-16095 16 20 public public ADJ crl-16095 16 21 affairs affair NOUN crl-16095 16 22 . . PUNCT crl-16095 17 1 the the DET crl-16095 17 2 library library NOUN crl-16095 17 3 annex annex PROPN crl-16095 17 4 is be AUX crl-16095 17 5 a a DET crl-16095 17 6 high high ADJ crl-16095 17 7 - - PUNCT crl-16095 17 8 density density NOUN crl-16095 17 9 facility facility NOUN crl-16095 17 10 housing housing NOUN crl-16095 17 11 over over ADP crl-16095 17 12 350,000 350,000 NUM crl-16095 17 13 volumes volume NOUN crl-16095 17 14 in in ADP crl-16095 17 15 all all DET crl-16095 17 16 subject subject NOUN crl-16095 17 17 areas area NOUN crl-16095 17 18 . . PUNCT crl-16095 18 1 in in ADP crl-16095 18 2 2005 2005 NUM crl-16095 18 3 the the DET crl-16095 18 4 libraries library NOUN crl-16095 18 5 ’ ' PUNCT crl-16095 18 6 drc drc PROPN crl-16095 18 7 was be AUX crl-16095 18 8 charged charge VERB crl-16095 18 9 with with ADP crl-16095 18 10 initiating initiate VERB crl-16095 18 11 i i PRON crl-16095 18 12 m m VERB crl-16095 18 13 reference reference NOUN crl-16095 18 14 service service NOUN crl-16095 18 15 at at ADP crl-16095 18 16 the the DET crl-16095 18 17 bartle bartle PROPN crl-16095 18 18 library library PROPN crl-16095 18 19 and and CCONJ crl-16095 18 20 science science NOUN crl-16095 18 21 library library NOUN crl-16095 18 22 . . PUNCT crl-16095 19 1 each each DET crl-16095 19 2 library library NOUN crl-16095 19 3 created create VERB crl-16095 19 4 and and CCONJ crl-16095 19 5 supported support VERB crl-16095 19 6 accounts account NOUN crl-16095 19 7 on on ADP crl-16095 19 8 aol aol NOUN crl-16095 19 9 , , PUNCT crl-16095 19 10 msn msn NOUN crl-16095 19 11 , , PUNCT crl-16095 19 12 and and CCONJ crl-16095 19 13 yahoo yahoo PROPN crl-16095 19 14 ! ! PUNCT crl-16095 19 15 and and CCONJ crl-16095 19 16 monitored monitor VERB crl-16095 19 17 this this DET crl-16095 19 18 service service NOUN crl-16095 19 19 at at ADP crl-16095 19 20 the the DET crl-16095 19 21 reference reference NOUN crl-16095 19 22 desk desk NOUN crl-16095 19 23 alongside alongside ADP crl-16095 19 24 in in ADP crl-16095 19 25 - - PUNCT crl-16095 19 26 person person NOUN crl-16095 19 27 , , PUNCT crl-16095 19 28 e e NOUN crl-16095 19 29 - - NOUN crl-16095 19 30 mail mail NOUN crl-16095 19 31 , , PUNCT crl-16095 19 32 and and CCONJ crl-16095 19 33 telephone telephone NOUN crl-16095 19 34 reference reference NOUN crl-16095 19 35 . . PUNCT crl-16095 20 1 a a DET crl-16095 20 2 more more ADV crl-16095 20 3 detailed detailed ADJ crl-16095 20 4 description description NOUN crl-16095 20 5 of of ADP crl-16095 20 6 the the DET crl-16095 20 7 drc drc PROPN crl-16095 20 8 ’s ’s PART crl-16095 20 9 experiences experience NOUN crl-16095 20 10 in in ADP crl-16095 20 11 implementing implement VERB crl-16095 20 12 and and CCONJ crl-16095 20 13 maintaining maintain VERB crl-16095 20 14 the the DET crl-16095 20 15 i i PROPN crl-16095 20 16 m m VERB crl-16095 20 17 reference reference NOUN crl-16095 20 18 service service NOUN crl-16095 20 19 through through ADP crl-16095 20 20 trillian trillian PROPN crl-16095 20 21 was be AUX crl-16095 20 22 documented document VERB crl-16095 20 23 in in ADP crl-16095 20 24 an an DET crl-16095 20 25 earlier early ADV crl-16095 20 26 published publish VERB crl-16095 20 27 article article NOUN crl-16095 20 28 titled title VERB crl-16095 20 29 “ " PUNCT crl-16095 20 30 connecting connect VERB crl-16095 20 31 to to ADP crl-16095 20 32 students student NOUN crl-16095 20 33 : : PUNCT crl-16095 20 34 launching launch VERB crl-16095 20 35 instant instant ADJ crl-16095 20 36 messaging messaging NOUN crl-16095 20 37 reference reference NOUN crl-16095 20 38 at at ADP crl-16095 20 39 binghamton binghamton PROPN crl-16095 20 40 university university PROPN crl-16095 20 41 . . PUNCT crl-16095 20 42 ”1 ”1 SPACE crl-16095 21 1 a a DET crl-16095 21 2 year year NOUN crl-16095 21 3 after after SCONJ crl-16095 21 4 the the DET crl-16095 21 5 service service NOUN crl-16095 21 6 was be AUX crl-16095 21 7 launched launch VERB crl-16095 21 8 , , PUNCT crl-16095 21 9 the the DET crl-16095 21 10 drc drc PROPN crl-16095 21 11 began begin VERB crl-16095 21 12 developing develop VERB crl-16095 21 13 a a DET crl-16095 21 14 method method NOUN crl-16095 21 15 to to PART crl-16095 21 16 analyze analyze VERB crl-16095 21 17 i i PRON crl-16095 21 18 m m VERB crl-16095 21 19 transcripts transcript NOUN crl-16095 21 20 to to PART crl-16095 21 21 accomplish accomplish VERB crl-16095 21 22 the the DET crl-16095 21 23 following following ADJ crl-16095 21 24 objectives objective NOUN crl-16095 21 25 : : PUNCT crl-16095 21 26 • • PUNCT crl-16095 21 27 evaluate evaluate VERB crl-16095 21 28 quality quality NOUN crl-16095 21 29 of of ADP crl-16095 21 30 service service NOUN crl-16095 21 31 and and CCONJ crl-16095 21 32 recommend recommend VERB crl-16095 21 33 improvements improvement NOUN crl-16095 21 34 • • INTJ crl-16095 21 35 produce produce VERB crl-16095 21 36 quantitative quantitative ADJ crl-16095 21 37 and and CCONJ crl-16095 21 38 demographic demographic ADJ crl-16095 21 39 data datum NOUN crl-16095 21 40 describing describe VERB crl-16095 21 41 usage usage NOUN crl-16095 21 42 trends trend NOUN crl-16095 21 43 • • VERB crl-16095 21 44 recommend recommend VERB crl-16095 21 45 changes change NOUN crl-16095 21 46 for for ADP crl-16095 21 47 library library NOUN crl-16095 21 48 services service NOUN crl-16095 21 49 in in ADP crl-16095 21 50 reference reference NOUN crl-16095 21 51 , , PUNCT crl-16095 21 52 web web NOUN crl-16095 21 53 design design NOUN crl-16095 21 54 , , PUNCT crl-16095 21 55 and and CCONJ crl-16095 21 56 collections collection NOUN crl-16095 21 57 based base VERB crl-16095 21 58 on on ADP crl-16095 21 59 identified identify VERB crl-16095 21 60 needs need NOUN crl-16095 21 61 of of ADP crl-16095 21 62 virtual virtual ADJ crl-16095 21 63 users user NOUN crl-16095 21 64 . . PUNCT crl-16095 22 1 literature literature NOUN crl-16095 22 2 review review VERB crl-16095 22 3 a a DET crl-16095 22 4 literature literature NOUN crl-16095 22 5 review review NOUN crl-16095 22 6 was be AUX crl-16095 22 7 conducted conduct VERB crl-16095 22 8 to to PART crl-16095 22 9 see see VERB crl-16095 22 10 how how SCONJ crl-16095 22 11 others other NOUN crl-16095 22 12 had have AUX crl-16095 22 13 measured measure VERB crl-16095 22 14 quality quality NOUN crl-16095 22 15 of of ADP crl-16095 22 16 service service NOUN crl-16095 22 17 in in ADP crl-16095 22 18 virtual virtual ADJ crl-16095 22 19 reference reference NOUN crl-16095 22 20 . . PUNCT crl-16095 23 1 the the DET crl-16095 23 2 review review NOUN crl-16095 23 3 found find VERB crl-16095 23 4 that that SCONJ crl-16095 23 5 most most ADJ crl-16095 23 6 studies study NOUN crl-16095 23 7 focused focus VERB crl-16095 23 8 on on ADP crl-16095 23 9 the the DET crl-16095 23 10 evaluation evaluation NOUN crl-16095 23 11 of of ADP crl-16095 23 12 transcripts transcript NOUN crl-16095 23 13 from from ADP crl-16095 23 14 commercial commercial ADJ crl-16095 23 15 chat chat NOUN crl-16095 23 16 vendors vendor NOUN crl-16095 23 17 such such ADJ crl-16095 23 18 as as ADP crl-16095 23 19 questionpoint questionpoint NOUN crl-16095 23 20 and and CCONJ crl-16095 23 21 data datum NOUN crl-16095 23 22 analysis analysis NOUN crl-16095 23 23 centered center VERB crl-16095 23 24 on on ADP crl-16095 23 25 collecting collect VERB crl-16095 23 26 basic basic ADJ crl-16095 23 27 statistical statistical ADJ crl-16095 23 28 data datum NOUN crl-16095 23 29 . . PUNCT crl-16095 24 1 since since SCONJ crl-16095 24 2 this this DET crl-16095 24 3 literature literature NOUN crl-16095 24 4 provided provide VERB crl-16095 24 5 minimum minimum ADJ crl-16095 24 6 guidance guidance NOUN crl-16095 24 7 for for ADP crl-16095 24 8 a a DET crl-16095 24 9 study study NOUN crl-16095 24 10 on on ADP crl-16095 24 11 evaluating evaluate VERB crl-16095 24 12 quantitative quantitative ADJ crl-16095 24 13 and and CCONJ crl-16095 24 14 qualitative qualitative ADJ crl-16095 24 15 data datum NOUN crl-16095 24 16 , , PUNCT crl-16095 24 17 the the DET crl-16095 24 18 drc drc PROPN crl-16095 24 19 developed develop VERB crl-16095 24 20 a a DET crl-16095 24 21 unique unique ADJ crl-16095 24 22 methodology methodology NOUN crl-16095 24 23 for for ADP crl-16095 24 24 data datum NOUN crl-16095 24 25 collection collection NOUN crl-16095 24 26 . . PUNCT crl-16095 25 1 the the DET crl-16095 25 2 analysis analysis NOUN crl-16095 25 3 incorporated incorporate VERB crl-16095 25 4 evaluative evaluative ADJ crl-16095 25 5 factors factor NOUN crl-16095 25 6 from from ADP crl-16095 25 7 the the DET crl-16095 25 8 literature literature NOUN crl-16095 25 9 review review NOUN crl-16095 25 10 as as ADV crl-16095 25 11 well well ADV crl-16095 25 12 as as ADP crl-16095 25 13 additional additional ADJ crl-16095 25 14 qualitative qualitative ADJ crl-16095 25 15 and and CCONJ crl-16095 25 16 quantitative quantitative ADJ crl-16095 25 17 measures measure NOUN crl-16095 25 18 not not PART crl-16095 25 19 previously previously ADV crl-16095 25 20 studied study VERB crl-16095 25 21 . . PUNCT crl-16095 26 1 the the DET crl-16095 26 2 reference reference NOUN crl-16095 26 3 desk desk NOUN crl-16095 26 4 , , PUNCT crl-16095 26 5 whether whether SCONJ crl-16095 26 6 physical physical ADJ crl-16095 26 7 or or CCONJ crl-16095 26 8 virtual virtual ADJ crl-16095 26 9 , , PUNCT crl-16095 26 10 is be AUX crl-16095 26 11 one one NUM crl-16095 26 12 of of ADP crl-16095 26 13 the the DET crl-16095 26 14 most most ADV crl-16095 26 15 visible visible ADJ crl-16095 26 16 library library NOUN crl-16095 26 17 services service NOUN crl-16095 26 18 ; ; PUNCT crl-16095 26 19 and and CCONJ crl-16095 26 20 the the DET crl-16095 26 21 interaction interaction NOUN crl-16095 26 22 with with ADP crl-16095 26 23 librarians librarian NOUN crl-16095 26 24 , , PUNCT crl-16095 26 25 as as ADV crl-16095 26 26 well well ADV crl-16095 26 27 as as ADP crl-16095 26 28 quality quality NOUN crl-16095 26 29 and and CCONJ crl-16095 26 30 delivery delivery NOUN crl-16095 26 31 of of ADP crl-16095 26 32 information information NOUN crl-16095 26 33 provided provide VERB crl-16095 26 34 , , PUNCT crl-16095 26 35 can can AUX crl-16095 26 36 significantly significantly ADV crl-16095 26 37 impact impact VERB crl-16095 26 38 a a DET crl-16095 26 39 patron patron NOUN crl-16095 26 40 ’s ’s PART crl-16095 26 41 overall overall ADJ crl-16095 26 42 perception perception NOUN crl-16095 26 43 of of ADP crl-16095 26 44 the the DET crl-16095 26 45 library library NOUN crl-16095 26 46 . . PUNCT crl-16095 27 1 librarians librarian NOUN crl-16095 27 2 have have AUX crl-16095 27 3 employed employ VERB crl-16095 27 4 a a DET crl-16095 27 5 variety variety NOUN crl-16095 27 6 of of ADP crl-16095 27 7 research research NOUN crl-16095 27 8 methods method NOUN crl-16095 27 9 to to PART crl-16095 27 10 evaluate evaluate VERB crl-16095 27 11 reference reference NOUN crl-16095 27 12 services service NOUN crl-16095 27 13 . . PUNCT crl-16095 28 1 some some DET crl-16095 28 2 examples example NOUN crl-16095 28 3 of of ADP crl-16095 28 4 these these DET crl-16095 28 5 methods method NOUN crl-16095 28 6 include include VERB crl-16095 28 7 having have VERB crl-16095 28 8 library library NOUN crl-16095 28 9 students student NOUN crl-16095 28 10 pose pose VERB crl-16095 28 11 as as ADP crl-16095 28 12 patrons patron NOUN crl-16095 28 13 or or CCONJ crl-16095 28 14 having have VERB crl-16095 28 15 researchers researcher NOUN crl-16095 28 16 observe observe VERB crl-16095 28 17 reference reference NOUN crl-16095 28 18 desk desk NOUN crl-16095 28 19 transactions transaction NOUN crl-16095 28 20 . . PUNCT crl-16095 29 1 there there PRON crl-16095 29 2 is be VERB crl-16095 29 3 belief belief NOUN crl-16095 29 4 among among ADP crl-16095 29 5 some some DET crl-16095 29 6 researchers researcher NOUN crl-16095 29 7 that that SCONJ crl-16095 29 8 these these DET crl-16095 29 9 techniques technique NOUN crl-16095 29 10 alter alter VERB crl-16095 29 11 desk desk NOUN crl-16095 29 12 behaviors behavior NOUN crl-16095 29 13 of of ADP crl-16095 29 14 both both CCONJ crl-16095 29 15 patron patron NOUN crl-16095 29 16 and and CCONJ crl-16095 29 17 librarian.2 librarian.2 VERB crl-16095 29 18 less less ADV crl-16095 29 19 intrusive intrusive ADJ crl-16095 29 20 methods method NOUN crl-16095 29 21 for for ADP crl-16095 29 22 evaluating evaluate VERB crl-16095 29 23 reference reference NOUN crl-16095 29 24 services service NOUN crl-16095 29 25 became become VERB crl-16095 29 26 possible possible ADJ crl-16095 29 27 through through ADP crl-16095 29 28 the the DET crl-16095 29 29 availability availability NOUN crl-16095 29 30 of of ADP crl-16095 29 31 e e NOUN crl-16095 29 32 - - NOUN crl-16095 29 33 mail mail NOUN crl-16095 29 34 and and CCONJ crl-16095 29 35 chat chat VERB crl-16095 29 36 transcripts transcript NOUN crl-16095 29 37 . . PUNCT crl-16095 30 1 an an DET crl-16095 30 2 early early ADJ crl-16095 30 3 example example NOUN crl-16095 30 4 of of ADP crl-16095 30 5 transcript transcript NOUN crl-16095 30 6 analysis analysis NOUN crl-16095 30 7 was be AUX crl-16095 30 8 conducted conduct VERB crl-16095 30 9 at at ADP crl-16095 30 10 auburn auburn ADJ crl-16095 30 11 university university NOUN crl-16095 30 12 libraries library NOUN crl-16095 30 13 . . PUNCT crl-16095 31 1 sears3 sears3 NOUN crl-16095 31 2 manually manually ADV crl-16095 31 3 saved save VERB crl-16095 31 4 transcripts transcript NOUN crl-16095 31 5 from from ADP crl-16095 31 6 the the DET crl-16095 31 7 libraries library NOUN crl-16095 31 8 ’ ' PUNCT crl-16095 31 9 chat chat VERB crl-16095 31 10 service service NOUN crl-16095 31 11 infochat infochat PROPN crl-16095 31 12 , , PUNCT crl-16095 31 13 a a DET crl-16095 31 14 text text NOUN crl-16095 31 15 - - PUNCT crl-16095 31 16 based base VERB crl-16095 31 17 chat chat NOUN crl-16095 31 18 system system NOUN crl-16095 31 19 provided provide VERB crl-16095 31 20 by by ADP crl-16095 31 21 humanclick humanclick PROPN crl-16095 31 22 ( ( PUNCT crl-16095 31 23 www.humanclick.com/ www.humanclick.com/ PROPN crl-16095 31 24 ) ) PUNCT crl-16095 31 25 and and CCONJ crl-16095 31 26 then then ADV crl-16095 31 27 coded code VERB crl-16095 31 28 transcripts transcript NOUN crl-16095 31 29 by by ADP crl-16095 31 30 day day NOUN crl-16095 31 31 of of ADP crl-16095 31 32 the the DET crl-16095 31 33 week week NOUN crl-16095 31 34 , , PUNCT crl-16095 31 35 user user NOUN crl-16095 31 36 affiliation affiliation NOUN crl-16095 31 37 , , PUNCT crl-16095 31 38 and and CCONJ crl-16095 31 39 type type NOUN crl-16095 31 40 of of ADP crl-16095 31 41 question question NOUN crl-16095 31 42 . . PUNCT crl-16095 32 1 results result NOUN crl-16095 32 2 showed show VERB crl-16095 32 3 that that SCONJ crl-16095 32 4 60.1 60.1 NUM crl-16095 32 5 percent percent NOUN crl-16095 32 6 of of ADP crl-16095 32 7 questions question NOUN crl-16095 32 8 were be AUX crl-16095 32 9 related relate VERB crl-16095 32 10 to to ADP crl-16095 32 11 the the DET crl-16095 32 12 libraries library NOUN crl-16095 32 13 ’ ' PUNCT crl-16095 32 14 policies policy NOUN crl-16095 32 15 , , PUNCT crl-16095 32 16 procedures procedure NOUN crl-16095 32 17 , , PUNCT crl-16095 32 18 resources resource NOUN crl-16095 32 19 , , PUNCT crl-16095 32 20 and/or and/or CCONJ crl-16095 32 21 services service NOUN crl-16095 32 22 , , PUNCT crl-16095 32 23 while while SCONJ crl-16095 32 24 only only ADV crl-16095 32 25 one one NUM crl-16095 32 26 research research NOUN crl-16095 32 27 question question NOUN crl-16095 32 28 was be AUX crl-16095 32 29 asked ask VERB crl-16095 32 30 . . PUNCT crl-16095 33 1 this this PRON crl-16095 33 2 led lead VERB crl-16095 33 3 sears sear NOUN crl-16095 33 4 to to PART crl-16095 33 5 question question VERB crl-16095 33 6 whether whether SCONJ crl-16095 33 7 the the DET crl-16095 33 8 chat chat NOUN crl-16095 33 9 medium medium NOUN crl-16095 33 10 was be AUX crl-16095 33 11 conducive conducive ADJ crl-16095 33 12 to to ADP crl-16095 33 13 research research NOUN crl-16095 33 14 - - PUNCT crl-16095 33 15 based base VERB crl-16095 33 16 questions question NOUN crl-16095 33 17 . . PUNCT crl-16095 34 1 at at ADP crl-16095 34 2 the the DET crl-16095 34 3 murdoch murdoch PROPN crl-16095 34 4 university university PROPN crl-16095 34 5 in in ADP crl-16095 34 6 perth perth NOUN crl-16095 34 7 and and CCONJ crl-16095 34 8 macquarie macquarie VERB crl-16095 34 9 university university PROPN crl-16095 34 10 in in ADP crl-16095 34 11 sydney sydney PROPN crl-16095 34 12 , , PUNCT crl-16095 34 13 lee4 lee4 PROPN crl-16095 34 14 conducted conduct VERB crl-16095 34 15 an an DET crl-16095 34 16 evaluation evaluation NOUN crl-16095 34 17 of of ADP crl-16095 34 18 the the DET crl-16095 34 19 libraries library NOUN crl-16095 34 20 ’ ' PUNCT crl-16095 34 21 real real ADJ crl-16095 34 22 time time NOUN crl-16095 34 23 / / SYM crl-16095 34 24 real real ADJ crl-16095 34 25 talk talk NOUN crl-16095 34 26 chat chat NOUN crl-16095 34 27 service service NOUN crl-16095 34 28 called call VERB crl-16095 34 29 “ " PUNCT crl-16095 34 30 online online ADJ crl-16095 34 31 librarian librarian NOUN crl-16095 34 32 . . PUNCT crl-16095 34 33 ” " PUNCT crl-16095 35 1 forty forty NUM crl-16095 35 2 - - PUNCT crl-16095 35 3 seven seven NUM crl-16095 35 4 chat chat NOUN crl-16095 35 5 transcripts transcript NOUN crl-16095 35 6 and and CCONJ crl-16095 35 7 47 47 NUM crl-16095 35 8 e e NOUN crl-16095 35 9 - - NOUN crl-16095 35 10 mail mail NOUN crl-16095 35 11 reference reference NOUN crl-16095 35 12 coding coding NOUN crl-16095 35 13     SPACE crl-16095 35 14 into into ADP crl-16095 35 15     SPACE crl-16095 35 16 the the DET crl-16095 35 17     SPACE crl-16095 35 18 great great ADJ crl-16095 35 19     SPACE crl-16095 35 20 unknown unknown ADJ crl-16095 35 21       SPACE crl-16095 35 22 363 363 NUM crl-16095 35 23 transcripts transcript NOUN crl-16095 35 24 were be AUX crl-16095 35 25 examined examine VERB crl-16095 35 26 for for ADP crl-16095 35 27 a a DET crl-16095 35 28 number number NOUN crl-16095 35 29 of of ADP crl-16095 35 30 quantitative quantitative ADJ crl-16095 35 31 and and CCONJ crl-16095 35 32 qualitative qualitative ADJ crl-16095 35 33 measures measure NOUN crl-16095 35 34 , , PUNCT crl-16095 35 35 including include VERB crl-16095 35 36 population population NOUN crl-16095 35 37 characteristics characteristic NOUN crl-16095 35 38 , , PUNCT crl-16095 35 39 question question NOUN crl-16095 35 40 type type NOUN crl-16095 35 41 , , PUNCT crl-16095 35 42 and and CCONJ crl-16095 35 43 the the DET crl-16095 35 44 presence presence NOUN crl-16095 35 45 of of ADP crl-16095 35 46 disjointed disjoint VERB crl-16095 35 47 communication communication NOUN crl-16095 35 48 in in ADP crl-16095 35 49 chat chat ADJ crl-16095 35 50 conversations conversation NOUN crl-16095 35 51 . . PUNCT crl-16095 36 1 lee lee PROPN crl-16095 36 2 reported report VERB crl-16095 36 3 that that SCONJ crl-16095 36 4 research research NOUN crl-16095 36 5 and and CCONJ crl-16095 36 6 reference reference NOUN crl-16095 36 7 inquiries inquiry NOUN crl-16095 36 8 were be AUX crl-16095 36 9 more more ADV crl-16095 36 10 common common ADJ crl-16095 36 11 in in ADP crl-16095 36 12 chat chat NOUN crl-16095 36 13 while while SCONJ crl-16095 36 14 administrative administrative ADJ crl-16095 36 15 questions question NOUN crl-16095 36 16 were be AUX crl-16095 36 17 found find VERB crl-16095 36 18 more more ADV crl-16095 36 19 frequently frequently ADV crl-16095 36 20 in in ADP crl-16095 36 21 e e NOUN crl-16095 36 22 - - NOUN crl-16095 36 23 mail mail NOUN crl-16095 36 24 . . PUNCT crl-16095 37 1 lee lee PROPN crl-16095 37 2 also also ADV crl-16095 37 3 reported report VERB crl-16095 37 4 that that SCONJ crl-16095 37 5 reference reference NOUN crl-16095 37 6 interviews interview NOUN crl-16095 37 7 were be AUX crl-16095 37 8 more more ADV crl-16095 37 9 common common ADJ crl-16095 37 10 in in ADP crl-16095 37 11 chat chat NOUN crl-16095 37 12 than than ADP crl-16095 37 13 in in ADP crl-16095 37 14 e e NOUN crl-16095 37 15 - - NOUN crl-16095 37 16 mail mail NOUN crl-16095 37 17 transactions transaction NOUN crl-16095 37 18 . . PUNCT crl-16095 38 1 arnold arnold PROPN crl-16095 38 2 and and CCONJ crl-16095 38 3 kaske5 kaske5 NOUN crl-16095 38 4 from from ADP crl-16095 38 5 the the DET crl-16095 38 6 university university PROPN crl-16095 38 7 of of ADP crl-16095 38 8 maryland maryland PROPN crl-16095 38 9 college college NOUN crl-16095 38 10 analyzed analyze VERB crl-16095 38 11 351 351 NUM crl-16095 38 12 chat chat VERB crl-16095 38 13 transcripts transcript NOUN crl-16095 38 14 to to PART crl-16095 38 15 determine determine VERB crl-16095 38 16 types type NOUN crl-16095 38 17 of of ADP crl-16095 38 18 questions question NOUN crl-16095 38 19 asked ask VERB crl-16095 38 20 and and CCONJ crl-16095 38 21 by by ADP crl-16095 38 22 whom whom PRON crl-16095 38 23 . . PUNCT crl-16095 39 1 the the DET crl-16095 39 2 researchers researcher NOUN crl-16095 39 3 also also ADV crl-16095 39 4 evaluated evaluate VERB crl-16095 39 5 the the DET crl-16095 39 6 correctness correctness NOUN crl-16095 39 7 of of ADP crl-16095 39 8 the the DET crl-16095 39 9 answers answer NOUN crl-16095 39 10 . . PUNCT crl-16095 40 1 arnold arnold PROPN crl-16095 40 2 and and CCONJ crl-16095 40 3 kaske kaske NOUN crl-16095 40 4 reported report VERB crl-16095 40 5 that that SCONJ crl-16095 40 6 the the DET crl-16095 40 7 most most ADV crl-16095 40 8 common common ADJ crl-16095 40 9 types type NOUN crl-16095 40 10 of of ADP crl-16095 40 11 questions question NOUN crl-16095 40 12 were be AUX crl-16095 40 13 policy policy NOUN crl-16095 40 14 and and CCONJ crl-16095 40 15 procedural procedural ADJ crl-16095 40 16 ( ( PUNCT crl-16095 40 17 41.25 41.25 NUM crl-16095 40 18 % % NOUN crl-16095 40 19 ) ) PUNCT crl-16095 40 20 followed follow VERB crl-16095 40 21 by by ADP crl-16095 40 22 “ " PUNCT crl-16095 40 23 specific specific ADJ crl-16095 40 24 search search NOUN crl-16095 40 25 ” " PUNCT crl-16095 40 26 questions question NOUN crl-16095 40 27 ( ( PUNCT crl-16095 40 28 19.66 19.66 NUM crl-16095 40 29 % % NOUN crl-16095 40 30 ) ) PUNCT crl-16095 40 31 . . PUNCT crl-16095 41 1 students student NOUN crl-16095 41 2 , , PUNCT crl-16095 41 3 at at ADP crl-16095 41 4 41 41 NUM crl-16095 41 5 percent percent NOUN crl-16095 41 6 , , PUNCT crl-16095 41 7 were be AUX crl-16095 41 8 the the DET crl-16095 41 9 most most ADV crl-16095 41 10 frequent frequent ADJ crl-16095 41 11 users user NOUN crl-16095 41 12 of of ADP crl-16095 41 13 the the DET crl-16095 41 14 service service NOUN crl-16095 41 15 , , PUNCT crl-16095 41 16 while while SCONJ crl-16095 41 17 “ " PUNCT crl-16095 41 18 outsiders outsider NOUN crl-16095 41 19 ” " PUNCT crl-16095 41 20 ( ( PUNCT crl-16095 41 21 individuals individual NOUN crl-16095 41 22 not not PART crl-16095 41 23 affiliated affiliate VERB crl-16095 41 24 with with ADP crl-16095 41 25 the the DET crl-16095 41 26 university university NOUN crl-16095 41 27 ) ) PUNCT crl-16095 41 28 asked ask VERB crl-16095 41 29 25.1 25.1 NUM crl-16095 41 30 percent percent NOUN crl-16095 41 31 of of ADP crl-16095 41 32 questions question NOUN crl-16095 41 33 . . PUNCT crl-16095 42 1 this this PRON crl-16095 42 2 led lead VERB crl-16095 42 3 the the DET crl-16095 42 4 researchers researcher NOUN crl-16095 42 5 to to PART crl-16095 42 6 question question VERB crl-16095 42 7 whether whether SCONJ crl-16095 42 8 the the DET crl-16095 42 9 service service NOUN crl-16095 42 10 should should AUX crl-16095 42 11 be be AUX crl-16095 42 12 limited limit VERB crl-16095 42 13 to to ADP crl-16095 42 14 only only ADJ crl-16095 42 15 university university PROPN crl-16095 42 16 of of ADP crl-16095 42 17 maryland maryland PROPN crl-16095 42 18 customers customer NOUN crl-16095 42 19 . . PUNCT crl-16095 43 1 in in ADP crl-16095 43 2 this this DET crl-16095 43 3 study study NOUN crl-16095 43 4 , , PUNCT crl-16095 43 5 they they PRON crl-16095 43 6 reported report VERB crl-16095 43 7 that that SCONJ crl-16095 43 8 91.72 91.72 NUM crl-16095 43 9 percent percent NOUN crl-16095 43 10 of of ADP crl-16095 43 11 questions question NOUN crl-16095 43 12 were be AUX crl-16095 43 13 answered answer VERB crl-16095 43 14 correctly correctly ADV crl-16095 43 15 . . PUNCT crl-16095 44 1 ryan ryan NOUN crl-16095 44 2 and and CCONJ crl-16095 44 3 others6 others6 NOUN crl-16095 44 4 from from ADP crl-16095 44 5 the the DET crl-16095 44 6 louisiana louisiana PROPN crl-16095 44 7 state state PROPN crl-16095 44 8 university university PROPN crl-16095 44 9 libraries library NOUN crl-16095 44 10 reviewed review VERB crl-16095 44 11 349 349 NUM crl-16095 44 12 chat chat NOUN crl-16095 44 13 reference reference NOUN crl-16095 44 14 transcripts transcript NOUN crl-16095 44 15 from from ADP crl-16095 44 16 liveassistance liveassistance NOUN crl-16095 44 17 , , PUNCT crl-16095 44 18 the the DET crl-16095 44 19 libraries library NOUN crl-16095 44 20 ’ ' PUNCT crl-16095 44 21 chat chat VERB crl-16095 44 22 service service NOUN crl-16095 44 23 , , PUNCT crl-16095 44 24 to to PART crl-16095 44 25 evaluate evaluate VERB crl-16095 44 26 the the DET crl-16095 44 27 service service NOUN crl-16095 44 28 ’s ’s NOUN crl-16095 44 29 strengths strength NOUN crl-16095 44 30 and and CCONJ crl-16095 44 31 weaknesses weakness NOUN crl-16095 44 32 . . PUNCT crl-16095 45 1 the the DET crl-16095 45 2 authors author NOUN crl-16095 45 3 coded code VERB crl-16095 45 4 the the DET crl-16095 45 5 transcripts transcript NOUN crl-16095 45 6 in in ADP crl-16095 45 7 two two NUM crl-16095 45 8 different different ADJ crl-16095 45 9 areas area NOUN crl-16095 45 10 : : PUNCT crl-16095 45 11 the the DET crl-16095 45 12 type type NOUN crl-16095 45 13 of of ADP crl-16095 45 14 question question NOUN crl-16095 45 15 and and CCONJ crl-16095 45 16 “ " PUNCT crl-16095 45 17 customer customer NOUN crl-16095 45 18 service service NOUN crl-16095 45 19 . . PUNCT crl-16095 45 20 ” " PUNCT crl-16095 46 1 customer customer NOUN crl-16095 46 2 service service NOUN crl-16095 46 3 related relate VERB crl-16095 46 4 to to ADP crl-16095 46 5 the the DET crl-16095 46 6 librarian librarian ADJ crl-16095 46 7 ’s ’s PART crl-16095 46 8 performance performance NOUN crl-16095 46 9 ( ( PUNCT crl-16095 46 10 for for ADP crl-16095 46 11 instance instance NOUN crl-16095 46 12 , , PUNCT crl-16095 46 13 if if SCONJ crl-16095 46 14 he he PRON crl-16095 46 15 or or CCONJ crl-16095 46 16 she she PRON crl-16095 46 17 provided provide VERB crl-16095 46 18 a a DET crl-16095 46 19 salutation salutation NOUN crl-16095 46 20 ) ) PUNCT crl-16095 46 21 , , PUNCT crl-16095 46 22 types type NOUN crl-16095 46 23 of of ADP crl-16095 46 24 chat chat NOUN crl-16095 46 25 features feature NOUN crl-16095 46 26 employed employ VERB crl-16095 46 27 ( ( PUNCT crl-16095 46 28 such such ADJ crl-16095 46 29 as as ADP crl-16095 46 30 pushing push VERB crl-16095 46 31 pages page NOUN crl-16095 46 32 ) ) PUNCT crl-16095 46 33 and and CCONJ crl-16095 46 34 resources resource NOUN crl-16095 46 35 used use VERB crl-16095 46 36 . . PUNCT crl-16095 47 1 most most ADJ crl-16095 47 2 questions question NOUN crl-16095 47 3 were be AUX crl-16095 47 4 informational informational ADJ crl-16095 47 5 or or CCONJ crl-16095 47 6 known know VERB crl-16095 47 7 item item NOUN crl-16095 47 8 questions question NOUN crl-16095 47 9 ( ( PUNCT crl-16095 47 10 example example NOUN crl-16095 47 11 : : PUNCT crl-16095 47 12 does do AUX crl-16095 47 13 the the DET crl-16095 47 14 library library NOUN crl-16095 47 15 own own VERB crl-16095 47 16 ) ) PUNCT crl-16095 47 17 and and CCONJ crl-16095 47 18 the the DET crl-16095 47 19 authors author NOUN crl-16095 47 20 wondered wonder VERB crl-16095 47 21 whether whether SCONJ crl-16095 47 22 patrons patron NOUN crl-16095 47 23 realized realize VERB crl-16095 47 24 that that SCONJ crl-16095 47 25 the the DET crl-16095 47 26 chat chat NOUN crl-16095 47 27 medium medium NOUN crl-16095 47 28 could could AUX crl-16095 47 29 be be AUX crl-16095 47 30 used use VERB crl-16095 47 31 for for ADP crl-16095 47 32 in in ADP crl-16095 47 33 - - PUNCT crl-16095 47 34 depth depth NOUN crl-16095 47 35 questions question NOUN crl-16095 47 36 . . PUNCT crl-16095 48 1 the the DET crl-16095 48 2 authors author NOUN crl-16095 48 3 also also ADV crl-16095 48 4 found find VERB crl-16095 48 5 that that SCONJ crl-16095 48 6 librarians librarian VERB crl-16095 48 7 almost almost ADV crl-16095 48 8 always always ADV crl-16095 48 9 greeted greet VERB crl-16095 48 10 the the DET crl-16095 48 11 patron patron NOUN crl-16095 48 12 but but CCONJ crl-16095 48 13 were be AUX crl-16095 48 14 less less ADV crl-16095 48 15 consistent consistent ADJ crl-16095 48 16 in in ADP crl-16095 48 17 providing provide VERB crl-16095 48 18 adequate adequate ADJ crl-16095 48 19 closing closing NOUN crl-16095 48 20 language language NOUN crl-16095 48 21 such such ADJ crl-16095 48 22 as as ADP crl-16095 48 23 asking ask VERB crl-16095 48 24 the the DET crl-16095 48 25 user user NOUN crl-16095 48 26 if if SCONJ crl-16095 48 27 there there PRON crl-16095 48 28 were be VERB crl-16095 48 29 any any DET crl-16095 48 30 more more ADJ crl-16095 48 31 questions question NOUN crl-16095 48 32 . . PUNCT crl-16095 49 1 the the DET crl-16095 49 2 authors author NOUN crl-16095 49 3 also also ADV crl-16095 49 4 found find VERB crl-16095 49 5 that that SCONJ crl-16095 49 6 librarians librarian NOUN crl-16095 49 7 provided provide VERB crl-16095 49 8 compensation compensation NOUN crl-16095 49 9 for for ADP crl-16095 49 10 visual visual ADJ crl-16095 49 11 cues cue NOUN crl-16095 49 12 , , PUNCT crl-16095 49 13 such such ADJ crl-16095 49 14 as as ADP crl-16095 49 15 “ " PUNCT crl-16095 49 16 please please INTJ crl-16095 49 17 wait wait VERB crl-16095 49 18 while while SCONJ crl-16095 49 19 i i PRON crl-16095 49 20 check check VERB crl-16095 49 21 the the DET crl-16095 49 22 catalog catalog NOUN crl-16095 49 23 , , PUNCT crl-16095 49 24 ” " PUNCT crl-16095 49 25 only only ADV crl-16095 49 26 31 31 NUM crl-16095 49 27 percent percent NOUN crl-16095 49 28 of of ADP crl-16095 49 29 the the DET crl-16095 49 30 time time NOUN crl-16095 49 31 . . PUNCT crl-16095 50 1 shachaf shachaf PROPN crl-16095 50 2 and and CCONJ crl-16095 50 3 horowitz7 horowitz7 NOUN crl-16095 50 4 used use VERB crl-16095 50 5 reference reference NOUN crl-16095 50 6 & & CCONJ crl-16095 50 7 user user PROPN crl-16095 50 8 services services PROPN crl-16095 50 9 association association PROPN crl-16095 50 10 ( ( PUNCT crl-16095 50 11 rusa rusa NOUN crl-16095 50 12 ) ) PUNCT crl-16095 50 13 behavioral behavioral ADJ crl-16095 50 14 guidelines guideline NOUN crl-16095 50 15 and and CCONJ crl-16095 50 16 international international PROPN crl-16095 50 17 federation federation PROPN crl-16095 50 18 of of ADP crl-16095 50 19 library library PROPN crl-16095 50 20 associations association NOUN crl-16095 50 21 ( ( PUNCT crl-16095 50 22 ifla ifla PROPN crl-16095 50 23 ) ) PUNCT crl-16095 50 24 digital digital ADJ crl-16095 50 25 reference reference NOUN crl-16095 50 26 guidelines guideline NOUN crl-16095 50 27 to to PART crl-16095 50 28 evaluate evaluate VERB crl-16095 50 29 effectiveness effectiveness NOUN crl-16095 50 30 of of ADP crl-16095 50 31 e e NOUN crl-16095 50 32 - - NOUN crl-16095 50 33 mail mail ADJ crl-16095 50 34 virtual virtual ADJ crl-16095 50 35 reference reference NOUN crl-16095 50 36 . . PUNCT crl-16095 51 1 the the DET crl-16095 51 2 researchers researcher NOUN crl-16095 51 3 sent send VERB crl-16095 51 4 a a DET crl-16095 51 5 total total NOUN crl-16095 51 6 of of ADP crl-16095 51 7 324 324 NUM crl-16095 51 8 queries query NOUN crl-16095 51 9 to to ADP crl-16095 51 10 fifty fifty NUM crl-16095 51 11 - - PUNCT crl-16095 51 12 four four NUM crl-16095 51 13 participating participate VERB crl-16095 51 14 libraries library NOUN crl-16095 51 15 . . PUNCT crl-16095 52 1 overall overall ADV crl-16095 52 2 , , PUNCT crl-16095 52 3 the the DET crl-16095 52 4 researchers researcher NOUN crl-16095 52 5 found find VERB crl-16095 52 6 that that SCONJ crl-16095 52 7 few few ADJ crl-16095 52 8 transcripts transcript NOUN crl-16095 52 9 adhered adhere VERB crl-16095 52 10 completely completely ADV crl-16095 52 11 to to ADP crl-16095 52 12 both both DET crl-16095 52 13 sets set NOUN crl-16095 52 14 of of ADP crl-16095 52 15 guidelines guideline NOUN crl-16095 52 16 , , PUNCT crl-16095 52 17 with with ADP crl-16095 52 18 objective objective ADJ crl-16095 52 19 behavior behavior NOUN crl-16095 52 20 ( ( PUNCT crl-16095 52 21 90.4 90.4 NUM crl-16095 52 22 % % NOUN crl-16095 52 23 ) ) PUNCT crl-16095 52 24 and and CCONJ crl-16095 52 25 clarity clarity NOUN crl-16095 52 26 of of ADP crl-16095 52 27 writing writing NOUN crl-16095 52 28 ( ( PUNCT crl-16095 52 29 90.4 90.4 NUM crl-16095 52 30 % % NOUN crl-16095 52 31 ) ) PUNCT crl-16095 52 32 observed observe VERB crl-16095 52 33 in in ADP crl-16095 52 34 a a DET crl-16095 52 35 majority majority NOUN crl-16095 52 36 of of ADP crl-16095 52 37 transactions transaction NOUN crl-16095 52 38 . . PUNCT crl-16095 53 1 behaviors behavior NOUN crl-16095 53 2 observed observe VERB crl-16095 53 3 in in ADP crl-16095 53 4 less less ADJ crl-16095 53 5 than than ADP crl-16095 53 6 50 50 NUM crl-16095 53 7 percent percent NOUN crl-16095 53 8 of of ADP crl-16095 53 9 the the DET crl-16095 53 10 transactions transaction NOUN crl-16095 53 11 included include VERB crl-16095 53 12 explaining explain VERB crl-16095 53 13 the the DET crl-16095 53 14 search search NOUN crl-16095 53 15 strategy strategy NOUN crl-16095 53 16 ( ( PUNCT crl-16095 53 17 ifla ifla NOUN crl-16095 53 18 and and CCONJ crl-16095 53 19 rusa rusa NOUN crl-16095 53 20 ) ) PUNCT crl-16095 53 21 , , PUNCT crl-16095 53 22 rephrasing rephrase VERB crl-16095 53 23 the the DET crl-16095 53 24 question question NOUN crl-16095 53 25 ( ( PUNCT crl-16095 53 26 rusa rusa NOUN crl-16095 53 27 ) ) PUNCT crl-16095 53 28 , , PUNCT crl-16095 53 29 and and CCONJ crl-16095 53 30 asking ask VERB crl-16095 53 31 what what PRON crl-16095 53 32 the the DET crl-16095 53 33 user user NOUN crl-16095 53 34 had have AUX crl-16095 53 35 already already ADV crl-16095 53 36 tried try VERB crl-16095 53 37 ( ( PUNCT crl-16095 53 38 rusa rusa NOUN crl-16095 53 39 ) ) PUNCT crl-16095 53 40 . . PUNCT crl-16095 54 1 the the DET crl-16095 54 2 researchers researcher NOUN crl-16095 54 3 suggested suggest VERB crl-16095 54 4 that that SCONJ crl-16095 54 5 the the DET crl-16095 54 6 lower low ADJ crl-16095 54 7 frequencies frequency NOUN crl-16095 54 8 of of ADP crl-16095 54 9 some some DET crl-16095 54 10 behaviors behavior NOUN crl-16095 54 11 could could AUX crl-16095 54 12 be be AUX crl-16095 54 13 a a DET crl-16095 54 14 result result NOUN crl-16095 54 15 of of ADP crl-16095 54 16 the the DET crl-16095 54 17 types type NOUN crl-16095 54 18 of of ADP crl-16095 54 19 questions question NOUN crl-16095 54 20 encountered encounter VERB crl-16095 54 21 . . PUNCT crl-16095 55 1 the the DET crl-16095 55 2 researchers researcher NOUN crl-16095 55 3 also also ADV crl-16095 55 4 found find VERB crl-16095 55 5 no no DET crl-16095 55 6 correlation correlation NOUN crl-16095 55 7 between between ADP crl-16095 55 8 user user NOUN crl-16095 55 9 satisfaction satisfaction NOUN crl-16095 55 10 and and CCONJ crl-16095 55 11 adherence adherence NOUN crl-16095 55 12 to to ADP crl-16095 55 13 either either CCONJ crl-16095 55 14 set set VERB crl-16095 55 15 of of ADP crl-16095 55 16 guidelines guideline NOUN crl-16095 55 17 . . PUNCT crl-16095 56 1 desai desai PROPN crl-16095 56 2 and and CCONJ crl-16095 56 3 graves8 graves8 NOUN crl-16095 56 4 analyzed analyze VERB crl-16095 56 5 transcripts transcript NOUN crl-16095 56 6 and and CCONJ crl-16095 56 7 conducted conduct VERB crl-16095 56 8 a a DET crl-16095 56 9 survey survey NOUN crl-16095 56 10 to to PART crl-16095 56 11 determine determine VERB crl-16095 56 12 to to ADP crl-16095 56 13 what what DET crl-16095 56 14 extent extent NOUN crl-16095 56 15 instruction instruction NOUN crl-16095 56 16 was be AUX crl-16095 56 17 or or CCONJ crl-16095 56 18 could could AUX crl-16095 56 19 be be AUX crl-16095 56 20 offered offer VERB crl-16095 56 21 and and CCONJ crl-16095 56 22 whether whether SCONJ crl-16095 56 23 patrons patron NOUN crl-16095 56 24 wanted want VERB crl-16095 56 25 or or CCONJ crl-16095 56 26 expected expect VERB crl-16095 56 27 instruction instruction NOUN crl-16095 56 28 during during ADP crl-16095 56 29 an an DET crl-16095 56 30 i i PROPN crl-16095 56 31 m m NOUN crl-16095 56 32 reference reference NOUN crl-16095 56 33 transaction transaction NOUN crl-16095 56 34 . . PUNCT crl-16095 57 1 the the DET crl-16095 57 2 results result NOUN crl-16095 57 3 showed show VERB crl-16095 57 4 that that SCONJ crl-16095 57 5 librarians librarians PROPN crl-16095 57 6 provided provide VERB crl-16095 57 7 instruction instruction NOUN crl-16095 57 8 in in ADP crl-16095 57 9 83 83 NUM crl-16095 57 10 percent percent NOUN crl-16095 57 11 of of ADP crl-16095 57 12 the the DET crl-16095 57 13 cases case NOUN crl-16095 57 14 when when SCONJ crl-16095 57 15 it it PRON crl-16095 57 16 was be AUX crl-16095 57 17 possible possible ADJ crl-16095 57 18 and and CCONJ crl-16095 57 19 95 95 NUM crl-16095 57 20 percent percent NOUN crl-16095 57 21 of of ADP crl-16095 57 22 the the DET crl-16095 57 23 time time NOUN crl-16095 57 24 when when SCONJ crl-16095 57 25 a a DET crl-16095 57 26 patron patron NOUN crl-16095 57 27 specifically specifically ADV crl-16095 57 28 requested request VERB crl-16095 57 29 instruction instruction NOUN crl-16095 57 30 . . PUNCT crl-16095 58 1 the the DET crl-16095 58 2 analysis analysis NOUN crl-16095 58 3 revealed reveal VERB crl-16095 58 4 that that SCONJ crl-16095 58 5 students student NOUN crl-16095 58 6 indicated indicate VERB crl-16095 58 7 a a DET crl-16095 58 8 willingness willingness NOUN crl-16095 58 9 to to PART crl-16095 58 10 learn learn VERB crl-16095 58 11 , , PUNCT crl-16095 58 12 even even ADV crl-16095 58 13 when when SCONJ crl-16095 58 14 they they PRON crl-16095 58 15 had have AUX crl-16095 58 16 not not PART crl-16095 58 17 specifically specifically ADV crl-16095 58 18 requested request VERB crl-16095 58 19 instruction instruction NOUN crl-16095 58 20 . . PUNCT crl-16095 59 1 kipnis9 kipnis9 NOUN crl-16095 59 2 from from ADP crl-16095 59 3 thomas thomas PROPN crl-16095 59 4 jefferson jefferson PROPN crl-16095 59 5 university university PROPN crl-16095 59 6 analyzed analyze VERB crl-16095 59 7 102 102 NUM crl-16095 59 8 i i PRON crl-16095 59 9 m m VERB crl-16095 59 10 transcripts transcript NOUN crl-16095 59 11 to to PART crl-16095 59 12 examine examine VERB crl-16095 59 13 question question NOUN crl-16095 59 14 types type NOUN crl-16095 59 15 and and CCONJ crl-16095 59 16 usage usage NOUN crl-16095 59 17 patterns pattern NOUN crl-16095 59 18 . . PUNCT crl-16095 60 1 kipnis kipni NOUN crl-16095 60 2 also also ADV crl-16095 60 3 looked look VERB crl-16095 60 4 for for ADP crl-16095 60 5 instances instance NOUN crl-16095 60 6 of of ADP crl-16095 60 7 i i NOUN crl-16095 60 8 m m VERB crl-16095 60 9 shorthand shorthand NOUN crl-16095 60 10 and and CCONJ crl-16095 60 11 evidence evidence NOUN crl-16095 60 12 of of ADP crl-16095 60 13 greetings greeting NOUN crl-16095 60 14 from from ADP crl-16095 60 15 the the DET crl-16095 60 16 patrons patron NOUN crl-16095 60 17 and/or and/or CCONJ crl-16095 60 18 librarian librarian ADJ crl-16095 60 19 . . PUNCT crl-16095 61 1 the the DET crl-16095 61 2 most most ADV crl-16095 61 3 common common ADJ crl-16095 61 4 type type NOUN crl-16095 61 5 of of ADP crl-16095 61 6 question question NOUN crl-16095 61 7 was be AUX crl-16095 61 8 “ " PUNCT crl-16095 61 9 document document NOUN crl-16095 61 10 delivery delivery NOUN crl-16095 61 11 , , PUNCT crl-16095 61 12 ” " PUNCT crl-16095 61 13 and and CCONJ crl-16095 61 14 the the DET crl-16095 61 15 use use NOUN crl-16095 61 16 of of ADP crl-16095 61 17 i i NOUN crl-16095 61 18 m m VERB crl-16095 61 19 shorthand shorthand NOUN crl-16095 61 20 364 364 NUM crl-16095 61 21       SPACE crl-16095 61 22 college college NOUN crl-16095 61 23     SPACE crl-16095 61 24 & & CCONJ crl-16095 61 25     SPACE crl-16095 61 26 research research NOUN crl-16095 61 27     SPACE crl-16095 61 28 libraries library NOUN crl-16095 61 29     SPACE crl-16095 61 30 july july PROPN crl-16095 61 31     SPACE crl-16095 61 32 2010 2010 NUM crl-16095 61 33 by by ADP crl-16095 61 34 patrons patron NOUN crl-16095 61 35 was be AUX crl-16095 61 36 relatively relatively ADV crl-16095 61 37 rare rare ADJ crl-16095 61 38 . . PUNCT crl-16095 62 1 the the DET crl-16095 62 2 researchers researcher NOUN crl-16095 62 3 also also ADV crl-16095 62 4 noted note VERB crl-16095 62 5 that that SCONJ crl-16095 62 6 librarians librarian NOUN crl-16095 62 7 introduced introduce VERB crl-16095 62 8 themselves themselves PRON crl-16095 62 9 72 72 NUM crl-16095 62 10 percent percent NOUN crl-16095 62 11 of of ADP crl-16095 62 12 the the DET crl-16095 62 13 time time NOUN crl-16095 62 14 . . PUNCT crl-16095 63 1 the the DET crl-16095 63 2 literature literature NOUN crl-16095 63 3 reviewed reviewed AUX crl-16095 63 4 revealed reveal VERB crl-16095 63 5 that that SCONJ crl-16095 63 6 most most ADJ crl-16095 63 7 transcript transcript VERB crl-16095 63 8 analysis analysis NOUN crl-16095 63 9 studies study NOUN crl-16095 63 10 have have AUX crl-16095 63 11 focused focus VERB crl-16095 63 12 primarily primarily ADV crl-16095 63 13 on on ADP crl-16095 63 14 commercial commercial ADJ crl-16095 63 15 chat chat NOUN crl-16095 63 16 reference reference NOUN crl-16095 63 17 services service NOUN crl-16095 63 18 and and CCONJ crl-16095 63 19 are be AUX crl-16095 63 20 often often ADV crl-16095 63 21 limited limit VERB crl-16095 63 22 to to ADP crl-16095 63 23 variables variable NOUN crl-16095 63 24 such such ADJ crl-16095 63 25 as as ADP crl-16095 63 26 usage usage NOUN crl-16095 63 27 statistics statistic NOUN crl-16095 63 28 ( ( PUNCT crl-16095 63 29 such such ADJ crl-16095 63 30 as as ADP crl-16095 63 31 time time NOUN crl-16095 63 32 of of ADP crl-16095 63 33 day day NOUN crl-16095 63 34 question question NOUN crl-16095 63 35 asked ask VERB crl-16095 63 36 ) ) PUNCT crl-16095 63 37 , , PUNCT crl-16095 63 38 user user NOUN crl-16095 63 39 demographics demographic NOUN crl-16095 63 40 , , PUNCT crl-16095 63 41 and and CCONJ crl-16095 63 42 types type NOUN crl-16095 63 43 of of ADP crl-16095 63 44 questions question NOUN crl-16095 63 45 asked ask VERB crl-16095 63 46 . . PUNCT crl-16095 64 1 this this PRON crl-16095 64 2 indicated indicate VERB crl-16095 64 3 there there PRON crl-16095 64 4 was be VERB crl-16095 64 5 an an DET crl-16095 64 6 opportunity opportunity NOUN crl-16095 64 7 to to PART crl-16095 64 8 conduct conduct VERB crl-16095 64 9 a a DET crl-16095 64 10 more more ADV crl-16095 64 11 comprehensive comprehensive ADJ crl-16095 64 12 study study NOUN crl-16095 64 13 examining examine VERB crl-16095 64 14 multiple multiple ADJ crl-16095 64 15 variables variable NOUN crl-16095 64 16 in in ADP crl-16095 64 17 an an DET crl-16095 64 18 i i PROPN crl-16095 64 19 m m VERB crl-16095 64 20 environment environment NOUN crl-16095 64 21 . . PUNCT crl-16095 65 1 study study NOUN crl-16095 65 2 as as SCONJ crl-16095 65 3 noted note VERB crl-16095 65 4 in in ADP crl-16095 65 5 the the DET crl-16095 65 6 literature literature NOUN crl-16095 65 7 review review NOUN crl-16095 65 8 , , PUNCT crl-16095 65 9 most most ADJ crl-16095 65 10 i i PRON crl-16095 65 11 m m AUX crl-16095 65 12 transcript transcript NOUN crl-16095 65 13 analyses analysis NOUN crl-16095 65 14 are be AUX crl-16095 65 15 limited limit VERB crl-16095 65 16 to to ADP crl-16095 65 17 studying study VERB crl-16095 65 18 selected select VERB crl-16095 65 19 elements element NOUN crl-16095 65 20 of of ADP crl-16095 65 21 the the DET crl-16095 65 22 transaction transaction NOUN crl-16095 65 23 . . PUNCT crl-16095 66 1 the the DET crl-16095 66 2 drc drc PROPN crl-16095 66 3 wanted want VERB crl-16095 66 4 to to PART crl-16095 66 5 study study VERB crl-16095 66 6 as as ADV crl-16095 66 7 many many ADJ crl-16095 66 8 quantitative quantitative ADJ crl-16095 66 9 and and CCONJ crl-16095 66 10 qualitative qualitative ADJ crl-16095 66 11 factors factor NOUN crl-16095 66 12 as as ADP crl-16095 66 13 possible possible ADJ crl-16095 66 14 since since SCONJ crl-16095 66 15 it it PRON crl-16095 66 16 would would AUX crl-16095 66 17 provide provide VERB crl-16095 66 18 a a DET crl-16095 66 19 unique unique ADJ crl-16095 66 20 opportunity opportunity NOUN crl-16095 66 21 to to PART crl-16095 66 22 learn learn VERB crl-16095 66 23 about about ADP crl-16095 66 24 usage usage NOUN crl-16095 66 25 patterns pattern NOUN crl-16095 66 26 and and CCONJ crl-16095 66 27 the the DET crl-16095 66 28 information information NOUN crl-16095 66 29 needs need NOUN crl-16095 66 30 of of ADP crl-16095 66 31 users user NOUN crl-16095 66 32 . . PUNCT crl-16095 67 1 the the DET crl-16095 67 2 factors factor NOUN crl-16095 67 3 that that PRON crl-16095 67 4 the the DET crl-16095 67 5 drc drc PROPN crl-16095 67 6 decided decide VERB crl-16095 67 7 to to PART crl-16095 67 8 study study VERB crl-16095 67 9 included include VERB crl-16095 67 10 : : PUNCT crl-16095 67 11 a. a. PROPN crl-16095 67 12 demographics demographics PROPN crl-16095 67 13 b. b. PROPN crl-16095 67 14 session session NOUN crl-16095 67 15 length length PROPN crl-16095 67 16 c. c. PROPN crl-16095 67 17 session session NOUN crl-16095 67 18 by by ADP crl-16095 67 19 day day NOUN crl-16095 67 20 and and CCONJ crl-16095 67 21 time time NOUN crl-16095 67 22 d. d. PROPN crl-16095 67 23 types type NOUN crl-16095 67 24 of of ADP crl-16095 67 25 reference reference NOUN crl-16095 67 26 questions question NOUN crl-16095 67 27 e. e. PROPN crl-16095 67 28 resources resource NOUN crl-16095 67 29 used use VERB crl-16095 67 30 to to PART crl-16095 67 31 answer answer VERB crl-16095 67 32 question question NOUN crl-16095 67 33 f. f. PROPN crl-16095 67 34 rusa rusa NOUN crl-16095 67 35 guidelines guideline NOUN crl-16095 67 36 for for ADP crl-16095 67 37 behavioral behavioral ADJ crl-16095 67 38 performance performance NOUN crl-16095 67 39 g. g. PROPN crl-16095 67 40 correctness correctness PROPN crl-16095 67 41 and and CCONJ crl-16095 67 42 completeness completeness NOUN crl-16095 67 43 of of ADP crl-16095 67 44 answer answer NOUN crl-16095 67 45 methodology methodology NOUN crl-16095 67 46 after after ADP crl-16095 67 47 finalizing finalize VERB crl-16095 67 48 which which DET crl-16095 67 49 factors factor NOUN crl-16095 67 50 to to PART crl-16095 67 51 evaluate evaluate VERB crl-16095 67 52 , , PUNCT crl-16095 67 53 a a DET crl-16095 67 54 system system NOUN crl-16095 67 55 was be AUX crl-16095 67 56 created create VERB crl-16095 67 57 for for ADP crl-16095 67 58 data datum NOUN crl-16095 67 59 input input NOUN crl-16095 67 60 and and CCONJ crl-16095 67 61 analysis analysis NOUN crl-16095 67 62 . . PUNCT crl-16095 68 1 the the DET crl-16095 68 2 drc drc PROPN crl-16095 68 3 chose choose VERB crl-16095 68 4 microsoft microsoft PROPN crl-16095 68 5 access access NOUN crl-16095 68 6 for for ADP crl-16095 68 7 the the DET crl-16095 68 8 analyses analysis NOUN crl-16095 68 9 because because SCONJ crl-16095 68 10 it it PRON crl-16095 68 11 could could AUX crl-16095 68 12 be be AUX crl-16095 68 13 used use VERB crl-16095 68 14 to to PART crl-16095 68 15 create create VERB crl-16095 68 16 a a DET crl-16095 68 17 data data NOUN crl-16095 68 18 input input NOUN crl-16095 68 19 form form NOUN crl-16095 68 20 as as ADV crl-16095 68 21 well well ADV crl-16095 68 22 as as ADP crl-16095 68 23 generate generate VERB crl-16095 68 24 queries query NOUN crl-16095 68 25 for for ADP crl-16095 68 26 analysis analysis NOUN crl-16095 68 27 . . PUNCT crl-16095 69 1 seven seven NUM crl-16095 69 2 reference reference PROPN crl-16095 69 3 department department NOUN crl-16095 69 4 staff staff NOUN crl-16095 69 5 volunteered volunteer VERB crl-16095 69 6 to to PART crl-16095 69 7 assist assist VERB crl-16095 69 8 with with ADP crl-16095 69 9 evaluating evaluate VERB crl-16095 69 10 the the DET crl-16095 69 11 transcripts transcript NOUN crl-16095 69 12 . . PUNCT crl-16095 70 1 each each DET crl-16095 70 2 volunteer volunteer NOUN crl-16095 70 3 obtained obtain VERB crl-16095 70 4 human human ADJ crl-16095 70 5 subjects subject NOUN crl-16095 70 6 education education NOUN crl-16095 70 7 certification certification NOUN crl-16095 70 8 , , PUNCT crl-16095 70 9 and and CCONJ crl-16095 70 10 the the DET crl-16095 70 11 data datum NOUN crl-16095 70 12 analysis analysis NOUN crl-16095 70 13 project project NOUN crl-16095 70 14 received receive VERB crl-16095 70 15 human human ADJ crl-16095 70 16 subjects subject NOUN crl-16095 70 17 research research NOUN crl-16095 70 18 approval approval NOUN crl-16095 70 19 . . PUNCT crl-16095 71 1 the the DET crl-16095 71 2 libraries library NOUN crl-16095 71 3 downloaded download VERB crl-16095 71 4 284 284 NUM crl-16095 71 5 i i PRON crl-16095 71 6 m m VERB crl-16095 71 7 sessions session NOUN crl-16095 71 8 that that PRON crl-16095 71 9 occurred occur VERB crl-16095 71 10 between between ADP crl-16095 71 11 june june PROPN crl-16095 71 12 2005 2005 NUM crl-16095 71 13 and and CCONJ crl-16095 71 14 june june PROPN crl-16095 71 15 2006 2006 NUM crl-16095 71 16 . . PUNCT crl-16095 72 1 for for ADP crl-16095 72 2 privacy privacy NOUN crl-16095 72 3 reasons reason NOUN crl-16095 72 4 , , PUNCT crl-16095 72 5 identifiable identifiable ADJ crl-16095 72 6 information information NOUN crl-16095 72 7 such such ADJ crl-16095 72 8 as as ADP crl-16095 72 9 i i PRON crl-16095 72 10 m m VERB crl-16095 72 11 user user NOUN crl-16095 72 12 name name NOUN crl-16095 72 13 , , PUNCT crl-16095 72 14 personal personal ADJ crl-16095 72 15 names name NOUN crl-16095 72 16 , , PUNCT crl-16095 72 17 instructor instructor NOUN crl-16095 72 18 ’s ’s PART crl-16095 72 19 name name NOUN crl-16095 72 20 , , PUNCT crl-16095 72 21 or or CCONJ crl-16095 72 22 e e NOUN crl-16095 72 23 - - NOUN crl-16095 72 24 mail mail NOUN crl-16095 72 25 addresses address NOUN crl-16095 72 26 were be AUX crl-16095 72 27 removed remove VERB crl-16095 72 28 from from ADP crl-16095 72 29 the the DET crl-16095 72 30 transcript transcript NOUN crl-16095 72 31 prior prior ADV crl-16095 72 32 to to ADP crl-16095 72 33 the the DET crl-16095 72 34 analysis analysis NOUN crl-16095 72 35 . . PUNCT crl-16095 73 1 the the DET crl-16095 73 2 transcripts transcript NOUN crl-16095 73 3 were be AUX crl-16095 73 4 printed print VERB crl-16095 73 5 and and CCONJ crl-16095 73 6 handnumbered handnumbere VERB crl-16095 73 7 . . PUNCT crl-16095 74 1 a a DET crl-16095 74 2 coding code VERB crl-16095 74 3 key key NOUN crl-16095 74 4 ( ( PUNCT crl-16095 74 5 see see PROPN crl-16095 74 6 appendix appendix PROPN crl-16095 74 7 ) ) PUNCT crl-16095 74 8 was be AUX crl-16095 74 9 then then ADV crl-16095 74 10 created create VERB crl-16095 74 11 to to PART crl-16095 74 12 assist assist VERB crl-16095 74 13 staff staff NOUN crl-16095 74 14 evaluating evaluate VERB crl-16095 74 15 transcripts transcript NOUN crl-16095 74 16 and and CCONJ crl-16095 74 17 to to PART crl-16095 74 18 ensure ensure VERB crl-16095 74 19 consistency consistency NOUN crl-16095 74 20 . . PUNCT crl-16095 75 1 transcripts transcript NOUN crl-16095 75 2 that that PRON crl-16095 75 3 contained contain VERB crl-16095 75 4 reference reference NOUN crl-16095 75 5 behavior behavior NOUN crl-16095 75 6 more more ADV crl-16095 75 7 complex complex ADJ crl-16095 75 8 than than ADP crl-16095 75 9 a a DET crl-16095 75 10 catalog catalog NOUN crl-16095 75 11 search search NOUN crl-16095 75 12 for for ADP crl-16095 75 13 an an DET crl-16095 75 14 item item NOUN crl-16095 75 15 or or CCONJ crl-16095 75 16 a a DET crl-16095 75 17 simple simple ADJ crl-16095 75 18 directional directional ADJ crl-16095 75 19 question question NOUN crl-16095 75 20 were be AUX crl-16095 75 21 analyzed analyze VERB crl-16095 75 22 by by ADP crl-16095 75 23 two two NUM crl-16095 75 24 volunteers volunteer NOUN crl-16095 75 25 . . PUNCT crl-16095 76 1 the the DET crl-16095 76 2 analysis analysis NOUN crl-16095 76 3 data datum NOUN crl-16095 76 4 created create VERB crl-16095 76 5 by by ADP crl-16095 76 6 these these DET crl-16095 76 7 double double ADJ crl-16095 76 8 - - PUNCT crl-16095 76 9 coded code VERB crl-16095 76 10 transcripts transcript NOUN crl-16095 76 11 were be AUX crl-16095 76 12 compared compare VERB crl-16095 76 13 and and CCONJ crl-16095 76 14 incorporated incorporate VERB crl-16095 76 15 into into ADP crl-16095 76 16 a a DET crl-16095 76 17 single single ADJ crl-16095 76 18 data data NOUN crl-16095 76 19 record record NOUN crl-16095 76 20 by by ADP crl-16095 76 21 the the DET crl-16095 76 22 drc drc PROPN crl-16095 76 23 . . PUNCT crl-16095 77 1 results result VERB crl-16095 77 2 user user NOUN crl-16095 77 3 demographics demographic NOUN crl-16095 77 4 the the DET crl-16095 77 5 libraries library NOUN crl-16095 77 6 ’ ' PUNCT crl-16095 77 7 i i PRON crl-16095 77 8 m m VERB crl-16095 77 9 service service NOUN crl-16095 77 10 is be AUX crl-16095 77 11 publicly publicly ADV crl-16095 77 12 available available ADJ crl-16095 77 13 from from ADP crl-16095 77 14 the the DET crl-16095 77 15 libraries library NOUN crl-16095 77 16 ’ ' PUNCT crl-16095 77 17 ask ask VERB crl-16095 77 18 a a DET crl-16095 77 19 librarian librarian NOUN crl-16095 77 20 ( ( PUNCT crl-16095 77 21 http://library.binghamton.edu/research/ http://library.binghamton.edu/research/ NUM crl-16095 77 22 askalibrarian askalibrarian ADJ crl-16095 77 23 ) ) PUNCT crl-16095 77 24 web web NOUN crl-16095 77 25 page page NOUN crl-16095 77 26 . . PUNCT crl-16095 78 1 user user NOUN crl-16095 78 2 demographics demographic NOUN crl-16095 78 3 were be AUX crl-16095 78 4 gathered gather VERB crl-16095 78 5 from from ADP crl-16095 78 6 the the DET crl-16095 78 7 transcripts transcript NOUN crl-16095 78 8 through through ADP crl-16095 78 9 self self NOUN crl-16095 78 10 - - PUNCT crl-16095 78 11 identification identification NOUN crl-16095 78 12 ( ( PUNCT crl-16095 78 13 for for ADP crl-16095 78 14 instance instance NOUN crl-16095 78 15 , , PUNCT crl-16095 78 16 user user NOUN crl-16095 78 17 says say VERB crl-16095 78 18 , , PUNCT crl-16095 78 19 “ " PUNCT crl-16095 78 20 i i PRON crl-16095 78 21 ’m ’m VERB crl-16095 78 22 an an DET crl-16095 78 23 undergraduate undergraduate ADJ crl-16095 78 24 student student NOUN crl-16095 78 25 ” " PUNCT crl-16095 78 26 ) ) PUNCT crl-16095 78 27 , , PUNCT crl-16095 78 28 librarian librarian ADJ crl-16095 78 29 query query NOUN crl-16095 78 30 ( ( PUNCT crl-16095 78 31 for for ADP crl-16095 78 32 instance instance NOUN crl-16095 78 33 , , PUNCT crl-16095 78 34 librarian librarian ADJ crl-16095 78 35 asks ask VERB crl-16095 78 36 , , PUNCT crl-16095 78 37 “ " PUNCT crl-16095 78 38 are be AUX crl-16095 78 39 you you PRON crl-16095 78 40 a a DET crl-16095 78 41 student student NOUN crl-16095 78 42 here here ADV crl-16095 78 43 ? ? PUNCT crl-16095 78 44 ” " PUNCT crl-16095 78 45 ) ) PUNCT crl-16095 78 46 , , PUNCT crl-16095 78 47 or or CCONJ crl-16095 78 48 from from ADP crl-16095 78 49 clues clue NOUN crl-16095 78 50 provided provide VERB crl-16095 78 51 in in ADP crl-16095 78 52 the the DET crl-16095 78 53 transcript transcript NOUN crl-16095 78 54 ( ( PUNCT crl-16095 78 55 for for ADP crl-16095 78 56 instance instance NOUN crl-16095 78 57 , , PUNCT crl-16095 78 58 user user NOUN crl-16095 78 59 says say VERB crl-16095 78 60 , , PUNCT crl-16095 78 61 “ " PUNCT crl-16095 78 62 i i PRON crl-16095 78 63 ’m ’m VERB crl-16095 78 64 in in ADP crl-16095 78 65 biology biology NOUN crl-16095 78 66 101 101 NUM crl-16095 78 67 and and CCONJ crl-16095 78 68 i i PRON crl-16095 78 69 need need VERB crl-16095 78 70 this this DET crl-16095 78 71 book book NOUN crl-16095 78 72 for for ADP crl-16095 78 73 a a DET crl-16095 78 74 class class NOUN crl-16095 78 75 ” " PUNCT crl-16095 78 76 ) ) PUNCT crl-16095 78 77 . . PUNCT crl-16095 79 1 due due ADP crl-16095 79 2 to to ADP crl-16095 79 3 the the DET crl-16095 79 4 challenges challenge NOUN crl-16095 79 5 in in ADP crl-16095 79 6 identifying identify VERB crl-16095 79 7 users user NOUN crl-16095 79 8 , , PUNCT crl-16095 79 9 the the DET crl-16095 79 10 drc drc NOUN crl-16095 79 11 labeled label VERB crl-16095 79 12 64 64 NUM crl-16095 79 13 percent percent NOUN crl-16095 79 14 of of ADP crl-16095 79 15 users user NOUN crl-16095 79 16 as as ADP crl-16095 79 17 “ " PUNCT crl-16095 79 18 unknown unknown ADJ crl-16095 79 19 . . PUNCT crl-16095 79 20 ” " PUNCT crl-16095 80 1 thirty thirty NUM crl-16095 80 2 - - PUNCT crl-16095 80 3 one one NUM crl-16095 80 4 percent percent NOUN crl-16095 80 5 were be AUX crl-16095 80 6 identified identify VERB crl-16095 80 7 as as ADP crl-16095 80 8 students student NOUN crl-16095 80 9 , , PUNCT crl-16095 80 10 and and CCONJ crl-16095 80 11 5 5 NUM crl-16095 80 12 percent percent NOUN crl-16095 80 13 as as ADP crl-16095 80 14 campus campus NOUN crl-16095 80 15 community community NOUN crl-16095 80 16 users user NOUN crl-16095 80 17 ( ( PUNCT crl-16095 80 18 faculty faculty NOUN crl-16095 80 19 or or CCONJ crl-16095 80 20 staff staff NOUN crl-16095 80 21 ) ) PUNCT crl-16095 80 22 . . PUNCT crl-16095 81 1 of of ADP crl-16095 81 2 the the DET crl-16095 81 3 31 31 NUM crl-16095 81 4 percent percent NOUN crl-16095 81 5 student student NOUN crl-16095 81 6 population population NOUN crl-16095 81 7 , , PUNCT crl-16095 81 8 11 11 NUM crl-16095 81 9 percent percent NOUN crl-16095 81 10 were be AUX crl-16095 81 11 identified identify VERB crl-16095 81 12 as as ADP crl-16095 81 13 undergraduates undergraduate NOUN crl-16095 81 14 , , PUNCT crl-16095 81 15 4 4 NUM crl-16095 81 16 percent percent NOUN crl-16095 81 17 as as ADP crl-16095 81 18 graduate graduate NOUN crl-16095 81 19 students student NOUN crl-16095 81 20 , , PUNCT crl-16095 81 21 and and CCONJ crl-16095 81 22 16 16 NUM crl-16095 81 23 percent percent NOUN crl-16095 81 24 simply simply ADV crl-16095 81 25 as as ADP crl-16095 81 26 “ " PUNCT crl-16095 81 27 student student NOUN crl-16095 81 28 . . PUNCT crl-16095 81 29 ” " PUNCT crl-16095 82 1 it it PRON crl-16095 82 2 would would AUX crl-16095 82 3 appear appear VERB crl-16095 82 4 from from ADP crl-16095 82 5 this this DET crl-16095 82 6 data datum NOUN crl-16095 82 7 that that PRON crl-16095 82 8 the the DET crl-16095 82 9 i i NOUN crl-16095 82 10 m m VERB crl-16095 82 11 service service NOUN crl-16095 82 12 attracts attract VERB crl-16095 82 13 more more ADJ crl-16095 82 14 undergraduate undergraduate ADJ crl-16095 82 15 students student NOUN crl-16095 82 16 than than ADP crl-16095 82 17 graduate graduate NOUN crl-16095 82 18 students student NOUN crl-16095 82 19 , , PUNCT crl-16095 82 20 faculty faculty NOUN crl-16095 82 21 , , PUNCT crl-16095 82 22 or or CCONJ crl-16095 82 23 staff staff NOUN crl-16095 82 24 . . PUNCT crl-16095 83 1 traffic traffic NOUN crl-16095 83 2 i i PRON crl-16095 83 3 m m AUX crl-16095 83 4 usage usage NOUN crl-16095 83 5 patterns pattern NOUN crl-16095 83 6 were be AUX crl-16095 83 7 calculated calculate VERB crl-16095 83 8 from from ADP crl-16095 83 9 session session NOUN crl-16095 83 10 transcripts transcript NOUN crl-16095 83 11 and and CCONJ crl-16095 83 12 were be AUX crl-16095 83 13 compared compare VERB crl-16095 83 14 with with ADP crl-16095 83 15 reference reference NOUN crl-16095 83 16 desk desk NOUN crl-16095 83 17 activity activity NOUN crl-16095 83 18 and and CCONJ crl-16095 83 19 traffic traffic NOUN crl-16095 83 20 when when SCONJ crl-16095 83 21 possible possible ADJ crl-16095 83 22 . . PUNCT crl-16095 84 1 statistics statistic NOUN crl-16095 84 2 showed show VERB crl-16095 84 3 the the DET crl-16095 84 4 lightest light ADJ crl-16095 84 5 i i PRON crl-16095 84 6 m m VERB crl-16095 84 7 service service NOUN crl-16095 84 8 in in ADP crl-16095 84 9 early early ADJ crl-16095 84 10 morning morning NOUN crl-16095 84 11 hours hour NOUN crl-16095 84 12 ( ( PUNCT crl-16095 84 13 8 8 NUM crl-16095 84 14 am am NOUN crl-16095 84 15 – – PUNCT crl-16095 84 16 noon noon NOUN crl-16095 84 17 ) ) PUNCT crl-16095 84 18 , , PUNCT crl-16095 84 19 higher high ADJ crl-16095 84 20 usage usage NOUN crl-16095 84 21 in in ADP crl-16095 84 22 the the DET crl-16095 84 23 early early ADJ crl-16095 84 24 coding coding NOUN crl-16095 84 25     SPACE crl-16095 84 26 into into ADP crl-16095 84 27     SPACE crl-16095 84 28 the the DET crl-16095 84 29     SPACE crl-16095 84 30 great great ADJ crl-16095 84 31     SPACE crl-16095 84 32 unknown unknown ADJ crl-16095 84 33       SPACE crl-16095 84 34 365 365 NUM crl-16095 84 35 afternoon afternoon NOUN crl-16095 84 36 ( ( PUNCT crl-16095 84 37 12 12 NUM crl-16095 84 38 noon–3 noon–3 PROPN crl-16095 84 39 p.m. p.m. ADV crl-16095 84 40 ) ) PUNCT crl-16095 84 41 , , PUNCT crl-16095 84 42 peak peak NOUN crl-16095 84 43 use use NOUN crl-16095 84 44 during during ADP crl-16095 84 45 mid mid ADJ crl-16095 84 46 to to ADP crl-16095 84 47 late late ADJ crl-16095 84 48 afternoon afternoon NOUN crl-16095 84 49 ( ( PUNCT crl-16095 84 50 3 3 NUM crl-16095 84 51 p.m.–6 p.m.–6 NUM crl-16095 84 52 p.m. p.m. NOUN crl-16095 84 53 ) ) PUNCT crl-16095 84 54 and and CCONJ crl-16095 84 55 lower low ADJ crl-16095 84 56 usage usage NOUN crl-16095 84 57 beginning begin VERB crl-16095 84 58 in in ADP crl-16095 84 59 the the DET crl-16095 84 60 early early ADJ crl-16095 84 61 evening evening NOUN crl-16095 84 62 hours hour NOUN crl-16095 84 63 ( ( PUNCT crl-16095 84 64 6 6 NUM crl-16095 84 65 p.m.–9 p.m.–9 NUM crl-16095 84 66 p.m. p.m. NOUN crl-16095 84 67 ) ) PUNCT crl-16095 84 68 . . PUNCT crl-16095 85 1 reference reference NOUN crl-16095 85 2 staff staff NOUN crl-16095 85 3 anticipated anticipate VERB crl-16095 85 4 lower low ADJ crl-16095 85 5 usage usage NOUN crl-16095 85 6 on on ADP crl-16095 85 7 friday friday PROPN crl-16095 85 8 and and CCONJ crl-16095 85 9 saturday saturday PROPN crl-16095 85 10 from from ADP crl-16095 85 11 experience experience NOUN crl-16095 85 12 with with ADP crl-16095 85 13 walkin walkin NOUN crl-16095 85 14 traffic traffic NOUN crl-16095 85 15 . . PUNCT crl-16095 86 1 table table NOUN crl-16095 86 2 1 1 NUM crl-16095 86 3 shows show VERB crl-16095 86 4 i i PRON crl-16095 86 5 m m VERB crl-16095 86 6 transactions transaction NOUN crl-16095 86 7 by by ADP crl-16095 86 8 day day NOUN crl-16095 86 9 of of ADP crl-16095 86 10 the the DET crl-16095 86 11 week week NOUN crl-16095 86 12 . . PUNCT crl-16095 87 1 the the DET crl-16095 87 2 weekend weekend NOUN crl-16095 87 3 , , PUNCT crl-16095 87 4 friday friday PROPN crl-16095 87 5 through through ADP crl-16095 87 6 sunday sunday PROPN crl-16095 87 7 , , PUNCT crl-16095 87 8 had have VERB crl-16095 87 9 less less ADJ crl-16095 87 10 activity activity NOUN crl-16095 87 11 than than ADP crl-16095 87 12 weekdays weekday NOUN crl-16095 87 13 . . PUNCT crl-16095 88 1 this this DET crl-16095 88 2 data data NOUN crl-16095 88 3 mirrors mirror NOUN crl-16095 88 4 patterns pattern NOUN crl-16095 88 5 observed observe VERB crl-16095 88 6 at at ADP crl-16095 88 7 both both DET crl-16095 88 8 reference reference NOUN crl-16095 88 9 desks desk NOUN crl-16095 88 10 . . PUNCT crl-16095 89 1 weekday weekday PROPN crl-16095 89 2 traffic traffic NOUN crl-16095 89 3 is be AUX crl-16095 89 4 high high ADJ crl-16095 89 5 , , PUNCT crl-16095 89 6 with with ADP crl-16095 89 7 a a DET crl-16095 89 8 slowdown slowdown NOUN crl-16095 89 9 beginning begin VERB crl-16095 89 10 on on ADP crl-16095 89 11 friday friday PROPN crl-16095 89 12 , , PUNCT crl-16095 89 13 bottoming bottom VERB crl-16095 89 14 out out ADP crl-16095 89 15 on on ADP crl-16095 89 16 saturday saturday PROPN crl-16095 89 17 , , PUNCT crl-16095 89 18 and and CCONJ crl-16095 89 19 building build VERB crl-16095 89 20 again again ADV crl-16095 89 21 on on ADP crl-16095 89 22 sundays sunday NOUN crl-16095 89 23 as as SCONJ crl-16095 89 24 students student NOUN crl-16095 89 25 prepare prepare VERB crl-16095 89 26 for for ADP crl-16095 89 27 the the DET crl-16095 89 28 week week NOUN crl-16095 89 29 ahead ahead ADV crl-16095 89 30 . . PUNCT crl-16095 90 1 use use NOUN crl-16095 90 2 of of ADP crl-16095 90 3 i i PROPN crl-16095 90 4 m m PROPN crl-16095 90 5 services service NOUN crl-16095 90 6 reference reference NOUN crl-16095 90 7 question question NOUN crl-16095 90 8 categories category NOUN crl-16095 90 9 were be AUX crl-16095 90 10 based base VERB crl-16095 90 11 on on ADP crl-16095 90 12 those those PRON crl-16095 90 13 defined define VERB crl-16095 90 14 by by ADP crl-16095 90 15 katz,10 katz,10 NOUN crl-16095 90 16 with with ADP crl-16095 90 17 some some DET crl-16095 90 18 minor minor ADJ crl-16095 90 19 modifications modification NOUN crl-16095 90 20 . . PUNCT crl-16095 91 1 multiple multiple ADJ crl-16095 91 2 categories category NOUN crl-16095 91 3 could could AUX crl-16095 91 4 be be AUX crl-16095 91 5 assigned assign VERB crl-16095 91 6 to to ADP crl-16095 91 7 a a DET crl-16095 91 8 transcript transcript NOUN crl-16095 91 9 to to PART crl-16095 91 10 accommodate accommodate VERB crl-16095 91 11 complex complex ADJ crl-16095 91 12 or or CCONJ crl-16095 91 13 multiquestion multiquestion NOUN crl-16095 91 14 sessions session NOUN crl-16095 91 15 . . PUNCT crl-16095 92 1 an an DET crl-16095 92 2 example example NOUN crl-16095 92 3 of of ADP crl-16095 92 4 this this PRON crl-16095 92 5 might might AUX crl-16095 92 6 be be AUX crl-16095 92 7 a a DET crl-16095 92 8 session session NOUN crl-16095 92 9 where where SCONJ crl-16095 92 10 a a DET crl-16095 92 11 patron patron NOUN crl-16095 92 12 asked ask VERB crl-16095 92 13 if if SCONJ crl-16095 92 14 the the DET crl-16095 92 15 libraries library NOUN crl-16095 92 16 owned own VERB crl-16095 92 17 a a DET crl-16095 92 18 specific specific ADJ crl-16095 92 19 item item NOUN crl-16095 92 20 ( ( PUNCT crl-16095 92 21 research research NOUN crl-16095 92 22 or or CCONJ crl-16095 92 23 subject subject NOUN crl-16095 92 24 ) ) PUNCT crl-16095 92 25 and and CCONJ crl-16095 92 26 then then ADV crl-16095 92 27 asked ask VERB crl-16095 92 28 where where SCONJ crl-16095 92 29 it it PRON crl-16095 92 30 was be AUX crl-16095 92 31 located locate VERB crl-16095 92 32 ( ( PUNCT crl-16095 92 33 directional directional ADJ crl-16095 92 34 ) ) PUNCT crl-16095 92 35 . . PUNCT crl-16095 93 1 as as SCONJ crl-16095 93 2 shown show VERB crl-16095 93 3 in in ADP crl-16095 93 4 figure figure NOUN crl-16095 93 5 1 1 NUM crl-16095 93 6 , , PUNCT crl-16095 93 7 the the DET crl-16095 93 8 most most ADV crl-16095 93 9 frequent frequent ADJ crl-16095 93 10 types type NOUN crl-16095 93 11 of of ADP crl-16095 93 12 questions question NOUN crl-16095 93 13 encountered encounter VERB crl-16095 93 14 concerned concerned ADJ crl-16095 93 15 website website NOUN crl-16095 93 16 navigation navigation NOUN crl-16095 93 17 ( ( PUNCT crl-16095 93 18 29 29 NUM crl-16095 93 19 % % NOUN crl-16095 93 20 ) ) PUNCT crl-16095 93 21 , , PUNCT crl-16095 93 22 followed follow VERB crl-16095 93 23 by by ADP crl-16095 93 24 instructional instructional ADJ crl-16095 93 25 ( ( PUNCT crl-16095 93 26 23 23 NUM crl-16095 93 27 % % NOUN crl-16095 93 28 ) ) PUNCT crl-16095 93 29 and and CCONJ crl-16095 93 30 research research NOUN crl-16095 93 31 or or CCONJ crl-16095 93 32 subject subject ADJ crl-16095 93 33 ( ( PUNCT crl-16095 93 34 22 22 NUM crl-16095 93 35 % % NOUN crl-16095 93 36 ) ) PUNCT crl-16095 93 37 . . PUNCT crl-16095 94 1 interestingly interestingly ADV crl-16095 94 2 , , PUNCT crl-16095 94 3 each each PRON crl-16095 94 4 of of ADP crl-16095 94 5 these these DET crl-16095 94 6 question question NOUN crl-16095 94 7 types type NOUN crl-16095 94 8 requires require VERB crl-16095 94 9 significant significant ADJ crl-16095 94 10 patron patron NOUN crl-16095 94 11 interaction interaction NOUN crl-16095 94 12 , , PUNCT crl-16095 94 13 with with ADP crl-16095 94 14 multiple multiple ADJ crl-16095 94 15 exchanges exchange NOUN crl-16095 94 16 necessary necessary ADJ crl-16095 94 17 to to PART crl-16095 94 18 correctly correctly ADV crl-16095 94 19 communicate communicate VERB crl-16095 94 20 relevant relevant ADJ crl-16095 94 21 information information NOUN crl-16095 94 22 . . PUNCT crl-16095 95 1 directional directional ADJ crl-16095 95 2 , , PUNCT crl-16095 95 3 policy policy NOUN crl-16095 95 4 , , PUNCT crl-16095 95 5 and and CCONJ crl-16095 95 6 bibliographic bibliographic ADJ crl-16095 95 7 assistance assistance NOUN crl-16095 95 8 questions question NOUN crl-16095 95 9 were be AUX crl-16095 95 10 less less ADV crl-16095 95 11 common common ADJ crl-16095 95 12 . . PUNCT crl-16095 96 1 this this PRON crl-16095 96 2 is be AUX crl-16095 96 3 contradictory contradictory ADJ crl-16095 96 4 to to ADP crl-16095 96 5 the the DET crl-16095 96 6 nature nature NOUN crl-16095 96 7 of of ADP crl-16095 96 8 i i PROPN crl-16095 96 9 m m VERB crl-16095 96 10 service service NOUN crl-16095 96 11 , , PUNCT crl-16095 96 12 which which PRON crl-16095 96 13 would would AUX crl-16095 96 14 seem seem VERB crl-16095 96 15 to to PART crl-16095 96 16 be be AUX crl-16095 96 17 better well ADV crl-16095 96 18 suited suit VERB crl-16095 96 19 for for ADP crl-16095 96 20 quick quick ADJ crl-16095 96 21 , , PUNCT crl-16095 96 22 factual factual ADJ crl-16095 96 23 questions question NOUN crl-16095 96 24 and and CCONJ crl-16095 96 25 requests request NOUN crl-16095 96 26 . . PUNCT crl-16095 97 1 table table NOUN crl-16095 97 2 1 1 NUM crl-16095 98 1 i i PRON crl-16095 98 2 m m VERB crl-16095 98 3 transactions transaction NOUN crl-16095 98 4 by by ADP crl-16095 98 5 day day NOUN crl-16095 98 6 of of ADP crl-16095 98 7 the the DET crl-16095 98 8 week week NOUN crl-16095 98 9 day day NOUN crl-16095 98 10 total total ADJ crl-16095 98 11 % % NOUN crl-16095 98 12 of of ADP crl-16095 98 13 total total ADJ crl-16095 98 14 monday monday PROPN crl-16095 98 15 51 51 NUM crl-16095 98 16 18 18 NUM crl-16095 98 17 % % NOUN crl-16095 98 18 tuesday tuesday PROPN crl-16095 98 19 54 54 NUM crl-16095 98 20 19 19 NUM crl-16095 98 21 % % NOUN crl-16095 98 22 wednesday wednesday PROPN crl-16095 98 23 45 45 NUM crl-16095 98 24 16 16 NUM crl-16095 98 25 % % NOUN crl-16095 98 26 thursday thursday PROPN crl-16095 98 27 49 49 NUM crl-16095 98 28 17 17 NUM crl-16095 98 29 % % NOUN crl-16095 98 30 friday friday PROPN crl-16095 98 31 39 39 NUM crl-16095 98 32 14 14 NUM crl-16095 98 33 % % NOUN crl-16095 98 34 saturday saturday PROPN crl-16095 98 35 17 17 NUM crl-16095 98 36 6 6 NUM crl-16095 98 37 % % NOUN crl-16095 99 1 sunday sunday PROPN crl-16095 99 2 28 28 NUM crl-16095 99 3 10 10 NUM crl-16095 99 4 % % NOUN crl-16095 99 5 figure figure NOUN crl-16095 99 6 1 1 NUM crl-16095 99 7 frequency frequency NOUN crl-16095 99 8 of of ADP crl-16095 99 9 questions question NOUN crl-16095 99 10 by by ADP crl-16095 99 11 question question NOUN crl-16095 99 12 category category NOUN crl-16095 99 13 0 0 NUM crl-16095 99 14 5 5 NUM crl-16095 99 15 10 10 NUM crl-16095 99 16 15 15 NUM crl-16095 99 17 20 20 NUM crl-16095 99 18 25 25 NUM crl-16095 99 19 30 30 NUM crl-16095 99 20 35 35 NUM crl-16095 99 21 computer computer NOUN crl-16095 99 22 / / SYM crl-16095 99 23 technical technical ADJ crl-16095 99 24 research research NOUN crl-16095 99 25 or or CCONJ crl-16095 99 26 subject subject VERB crl-16095 99 27 out out ADP crl-16095 99 28 of of ADP crl-16095 99 29 scope scope NOUN crl-16095 99 30 other other ADJ crl-16095 99 31 web web NOUN crl-16095 99 32 site site NOUN crl-16095 99 33 naviga naviga NOUN crl-16095 99 34 � � SPACE crl-16095 99 35 on on ADP crl-16095 99 36 instruc instruc PROPN crl-16095 99 37 � � X crl-16095 99 38 onal onal ADJ crl-16095 99 39 policy policy NOUN crl-16095 99 40 direc direc PROPN crl-16095 99 41 � � SPACE crl-16095 99 42 onal onal ADJ crl-16095 99 43 bibliographic bibliographic ADJ crl-16095 99 44 frequency frequency NOUN crl-16095 99 45 ( ( PUNCT crl-16095 99 46 % % INTJ crl-16095 99 47 ) ) PUNCT crl-16095 99 48 366 366 NUM crl-16095 99 49       SPACE crl-16095 99 50 college college NOUN crl-16095 99 51     SPACE crl-16095 99 52 & & CCONJ crl-16095 99 53     SPACE crl-16095 99 54 research research NOUN crl-16095 99 55     SPACE crl-16095 99 56 libraries library NOUN crl-16095 99 57     SPACE crl-16095 99 58 july july PROPN crl-16095 99 59     SPACE crl-16095 99 60 2010 2010 NUM crl-16095 99 61 the the DET crl-16095 99 62 mean mean NOUN crl-16095 99 63 i i PRON crl-16095 99 64 m m VERB crl-16095 99 65 session session NOUN crl-16095 99 66 length length NOUN crl-16095 99 67 was be AUX crl-16095 99 68 1 1 NUM crl-16095 99 69 hour hour NOUN crl-16095 99 70 9 9 NUM crl-16095 99 71 minutes minute NOUN crl-16095 99 72 , , PUNCT crl-16095 99 73 and and CCONJ crl-16095 99 74 the the DET crl-16095 99 75 longest long ADJ crl-16095 99 76 session session NOUN crl-16095 99 77 was be AUX crl-16095 99 78 4 4 NUM crl-16095 99 79 hours hour NOUN crl-16095 99 80 . . PUNCT crl-16095 100 1 longer long ADJ crl-16095 100 2 sessions session NOUN crl-16095 100 3 usually usually ADV crl-16095 100 4 occurred occur VERB crl-16095 100 5 when when SCONJ crl-16095 100 6 librarians librarian NOUN crl-16095 100 7 offered offer VERB crl-16095 100 8 assistance assistance NOUN crl-16095 100 9 and and CCONJ crl-16095 100 10 patrons patron NOUN crl-16095 100 11 then then ADV crl-16095 100 12 searched search VERB crl-16095 100 13 on on ADP crl-16095 100 14 their their PRON crl-16095 100 15 own own ADJ crl-16095 100 16 , , PUNCT crl-16095 100 17 checking check VERB crl-16095 100 18 back back ADV crl-16095 100 19 in in ADV crl-16095 100 20 with with ADP crl-16095 100 21 the the DET crl-16095 100 22 librarian librarian NOUN crl-16095 100 23 as as SCONJ crl-16095 100 24 needed need VERB crl-16095 100 25 . . PUNCT crl-16095 101 1 the the DET crl-16095 101 2 mode mode NOUN crl-16095 101 3 session session NOUN crl-16095 101 4 length length NOUN crl-16095 101 5 was be AUX crl-16095 101 6 2.52 2.52 NUM crl-16095 101 7 minutes minute NOUN crl-16095 101 8 , , PUNCT crl-16095 101 9 indicating indicate VERB crl-16095 101 10 that that SCONJ crl-16095 101 11 i i PRON crl-16095 101 12 m m VERB crl-16095 101 13 transactions transaction NOUN crl-16095 101 14 tended tend VERB crl-16095 101 15 to to PART crl-16095 101 16 be be AUX crl-16095 101 17 relatively relatively ADV crl-16095 101 18 brief brief ADJ crl-16095 101 19 . . PUNCT crl-16095 102 1 initially initially ADV crl-16095 102 2 there there PRON crl-16095 102 3 was be VERB crl-16095 102 4 concern concern NOUN crl-16095 102 5 that that SCONJ crl-16095 102 6 research research NOUN crl-16095 102 7 and and CCONJ crl-16095 102 8 subject subject ADJ crl-16095 102 9 assistance assistance NOUN crl-16095 102 10 questions question NOUN crl-16095 102 11 would would AUX crl-16095 102 12 lead lead VERB crl-16095 102 13 to to ADP crl-16095 102 14 lengthy lengthy ADJ crl-16095 102 15 , , PUNCT crl-16095 102 16 cumbersome cumbersome ADJ crl-16095 102 17 sessions session NOUN crl-16095 102 18 that that PRON crl-16095 102 19 were be AUX crl-16095 102 20 better well ADV crl-16095 102 21 answered answer VERB crl-16095 102 22 through through ADP crl-16095 102 23 an an DET crl-16095 102 24 in in ADP crl-16095 102 25 - - PUNCT crl-16095 102 26 person person NOUN crl-16095 102 27 transaction transaction NOUN crl-16095 102 28 . . PUNCT crl-16095 103 1 however however ADV crl-16095 103 2 , , PUNCT crl-16095 103 3 the the DET crl-16095 103 4 session session NOUN crl-16095 103 5 - - PUNCT crl-16095 103 6 length length NOUN crl-16095 103 7 data datum NOUN crl-16095 103 8 show show VERB crl-16095 103 9 that that SCONJ crl-16095 103 10 , , PUNCT crl-16095 103 11 while while SCONJ crl-16095 103 12 more more ADJ crl-16095 103 13 research research NOUN crl-16095 103 14 - - PUNCT crl-16095 103 15 oriented orient VERB crl-16095 103 16 , , PUNCT crl-16095 103 17 instructional instructional ADJ crl-16095 103 18 , , PUNCT crl-16095 103 19 and and CCONJ crl-16095 103 20 navigational navigational ADJ crl-16095 103 21 questions question NOUN crl-16095 103 22 were be AUX crl-16095 103 23 encountered encounter VERB crl-16095 103 24 than than SCONJ crl-16095 103 25 anticipated anticipate VERB crl-16095 103 26 , , PUNCT crl-16095 103 27 most most ADJ crl-16095 103 28 sessions session NOUN crl-16095 103 29 were be AUX crl-16095 103 30 succinct succinct ADJ crl-16095 103 31 . . PUNCT crl-16095 104 1 quality quality NOUN crl-16095 104 2 for for ADP crl-16095 104 3 this this DET crl-16095 104 4 factor factor NOUN crl-16095 104 5 , , PUNCT crl-16095 104 6 the the DET crl-16095 104 7 drc drc PROPN crl-16095 104 8 modified modify VERB crl-16095 104 9 arnold arnold PROPN crl-16095 104 10 and and CCONJ crl-16095 104 11 kaske’s11 kaske’s11 NOUN crl-16095 104 12 model model NOUN crl-16095 104 13 in in ADP crl-16095 104 14 “ " PUNCT crl-16095 104 15 evaluating evaluate VERB crl-16095 104 16 the the DET crl-16095 104 17 quality quality NOUN crl-16095 104 18 of of ADP crl-16095 104 19 a a DET crl-16095 104 20 chat chat NOUN crl-16095 104 21 service service NOUN crl-16095 104 22 . . PUNCT crl-16095 104 23 ” " PUNCT crl-16095 105 1 as as SCONJ crl-16095 105 2 shown show VERB crl-16095 105 3 in in ADP crl-16095 105 4 figure figure NOUN crl-16095 105 5 2 2 NUM crl-16095 105 6 , , PUNCT crl-16095 105 7 the the DET crl-16095 105 8 drc drc PROPN crl-16095 105 9 found find VERB crl-16095 105 10 that that SCONJ crl-16095 105 11 84 84 NUM crl-16095 105 12 percent percent NOUN crl-16095 105 13 of of ADP crl-16095 105 14 questions question NOUN crl-16095 105 15 were be AUX crl-16095 105 16 answered answer VERB crl-16095 105 17 correctly correctly ADV crl-16095 105 18 , , PUNCT crl-16095 105 19 similar similar ADJ crl-16095 105 20 to to ADP crl-16095 105 21 results result NOUN crl-16095 105 22 obtained obtain VERB crl-16095 105 23 by by ADP crl-16095 105 24 arnold arnold PROPN crl-16095 105 25 and and CCONJ crl-16095 105 26 kaske kaske PROPN crl-16095 105 27 . . PUNCT crl-16095 106 1 ten ten NUM crl-16095 106 2 percent percent NOUN crl-16095 106 3 of of ADP crl-16095 106 4 these these DET crl-16095 106 5 correctly correctly ADV crl-16095 106 6 answered answer VERB crl-16095 106 7 questions question NOUN crl-16095 106 8 were be AUX crl-16095 106 9 “ " PUNCT crl-16095 106 10 correct correct ADJ crl-16095 106 11 but but CCONJ crl-16095 106 12 not not PART crl-16095 106 13 complete complete ADJ crl-16095 106 14 , , PUNCT crl-16095 106 15 ” " PUNCT crl-16095 106 16 indicating indicate VERB crl-16095 106 17 that that SCONJ crl-16095 106 18 a a DET crl-16095 106 19 correct correct ADJ crl-16095 106 20 answer answer NOUN crl-16095 106 21 was be AUX crl-16095 106 22 provided provide VERB crl-16095 106 23 but but CCONJ crl-16095 106 24 other other ADJ crl-16095 106 25 activities activity NOUN crl-16095 106 26 such such ADJ crl-16095 106 27 as as ADP crl-16095 106 28 referral referral NOUN crl-16095 106 29 to to ADP crl-16095 106 30 a a DET crl-16095 106 31 colleague colleague NOUN crl-16095 106 32 or or CCONJ crl-16095 106 33 request request NOUN crl-16095 106 34 for for ADP crl-16095 106 35 additional additional ADJ crl-16095 106 36 questions question NOUN crl-16095 106 37 were be AUX crl-16095 106 38 not not PART crl-16095 106 39 offered offer VERB crl-16095 106 40 . . PUNCT crl-16095 107 1 seven seven NUM crl-16095 107 2 percent percent NOUN crl-16095 107 3 of of ADP crl-16095 107 4 the the DET crl-16095 107 5 questions question NOUN crl-16095 107 6 were be AUX crl-16095 107 7 answered answer VERB crl-16095 107 8 incorrectly incorrectly ADV crl-16095 107 9 , , PUNCT crl-16095 107 10 indicating indicate VERB crl-16095 107 11 that that SCONJ crl-16095 107 12 there there PRON crl-16095 107 13 is be VERB crl-16095 107 14 some some DET crl-16095 107 15 need need NOUN crl-16095 107 16 for for ADP crl-16095 107 17 additional additional ADJ crl-16095 107 18 reference reference NOUN crl-16095 107 19 staff staff NOUN crl-16095 107 20 training training NOUN crl-16095 107 21 , , PUNCT crl-16095 107 22 particularly particularly ADV crl-16095 107 23 in in ADP crl-16095 107 24 the the DET crl-16095 107 25 areas area NOUN crl-16095 107 26 of of ADP crl-16095 107 27 online online ADJ crl-16095 107 28 reference reference NOUN crl-16095 107 29 interview interview NOUN crl-16095 107 30 techniques technique NOUN crl-16095 107 31 and and CCONJ crl-16095 107 32 referrals referral NOUN crl-16095 107 33 . . PUNCT crl-16095 108 1 the the DET crl-16095 108 2 drc drc PROPN crl-16095 108 3 had have AUX crl-16095 108 4 hoped hope VERB crl-16095 108 5 the the DET crl-16095 108 6 transcripts transcript NOUN crl-16095 108 7 would would AUX crl-16095 108 8 show show VERB crl-16095 108 9 if if SCONJ crl-16095 108 10 using use VERB crl-16095 108 11 non non ADJ crl-16095 108 12 - - ADJ crl-16095 108 13 mls mls ADJ crl-16095 108 14 graduate graduate NOUN crl-16095 108 15 students student NOUN crl-16095 108 16 and and CCONJ crl-16095 108 17 staff staff NOUN crl-16095 108 18 to to PART crl-16095 108 19 monitor monitor VERB crl-16095 108 20 ims im NOUN crl-16095 108 21 might might AUX crl-16095 108 22 impact impact VERB crl-16095 108 23 the the DET crl-16095 108 24 quality quality NOUN crl-16095 108 25 of of ADP crl-16095 108 26 service service NOUN crl-16095 108 27 . . PUNCT crl-16095 109 1 unfortunately unfortunately ADV crl-16095 109 2 , , PUNCT crl-16095 109 3 90 90 NUM crl-16095 109 4 percent percent NOUN crl-16095 109 5 of of ADP crl-16095 109 6 sessions session NOUN crl-16095 109 7 were be AUX crl-16095 109 8 marked mark VERB crl-16095 109 9 “ " PUNCT crl-16095 109 10 unknown unknown ADJ crl-16095 109 11 ” " PUNCT crl-16095 109 12 for for ADP crl-16095 109 13 staff staff NOUN crl-16095 109 14 member member NOUN crl-16095 109 15 demographic demographic NOUN crl-16095 109 16 , , PUNCT crl-16095 109 17 and and CCONJ crl-16095 109 18 any any DET crl-16095 109 19 relationships relationship NOUN crl-16095 109 20 between between ADP crl-16095 109 21 formal formal ADJ crl-16095 109 22 staff staff NOUN crl-16095 109 23 training training NOUN crl-16095 109 24 and and CCONJ crl-16095 109 25 effectiveness effectiveness NOUN crl-16095 109 26 in in ADP crl-16095 109 27 answering answer VERB crl-16095 109 28 questions question NOUN crl-16095 109 29 could could AUX crl-16095 109 30 not not PART crl-16095 109 31 be be AUX crl-16095 109 32 measured measure VERB crl-16095 109 33 . . PUNCT crl-16095 110 1 coding code VERB crl-16095 110 2 volunteers volunteer NOUN crl-16095 110 3 assigned assign VERB crl-16095 110 4 a a DET crl-16095 110 5 demographic demographic ADJ crl-16095 110 6 category category NOUN crl-16095 110 7 for for ADP crl-16095 110 8 patrons patron NOUN crl-16095 110 9 when when SCONJ crl-16095 110 10 it it PRON crl-16095 110 11 was be AUX crl-16095 110 12 self self NOUN crl-16095 110 13 - - PUNCT crl-16095 110 14 identified identify VERB crl-16095 110 15 in in ADP crl-16095 110 16 an an DET crl-16095 110 17 i i NOUN crl-16095 110 18 m m NOUN crl-16095 110 19 session session NOUN crl-16095 110 20 . . PUNCT crl-16095 111 1 while while SCONJ crl-16095 111 2 a a DET crl-16095 111 3 closer close ADJ crl-16095 111 4 look look NOUN crl-16095 111 5 at at ADP crl-16095 111 6 scheduling scheduling NOUN crl-16095 111 7 and and CCONJ crl-16095 111 8 transcript transcript NOUN crl-16095 111 9 data datum NOUN crl-16095 111 10 would would AUX crl-16095 111 11 give give VERB crl-16095 111 12 more more ADJ crl-16095 111 13 information information NOUN crl-16095 111 14 on on ADP crl-16095 111 15 demographics demographic NOUN crl-16095 111 16 , , PUNCT crl-16095 111 17 privacy privacy NOUN crl-16095 111 18 and and CCONJ crl-16095 111 19 ethical ethical ADJ crl-16095 111 20 considerations consideration NOUN crl-16095 111 21 would would AUX crl-16095 111 22 preclude preclude VERB crl-16095 111 23 such such ADJ crl-16095 111 24 efforts effort NOUN crl-16095 111 25 . . PUNCT crl-16095 112 1 the the DET crl-16095 112 2 number number NOUN crl-16095 112 3 of of ADP crl-16095 112 4 unanswered unanswered PROPN crl-16095 112 5 i i PRON crl-16095 112 6 m m VERB crl-16095 112 7 sessions session NOUN crl-16095 112 8 and and CCONJ crl-16095 112 9 time time NOUN crl-16095 112 10 lapses lapse NOUN crl-16095 112 11 during during ADP crl-16095 112 12 sessions session NOUN crl-16095 112 13 can can AUX crl-16095 112 14 be be AUX crl-16095 112 15 indicators indicator NOUN crl-16095 112 16 of of ADP crl-16095 112 17 service service NOUN crl-16095 112 18 quality quality NOUN crl-16095 112 19 . . PUNCT crl-16095 113 1 when when SCONJ crl-16095 113 2 reference reference NOUN crl-16095 113 3 staff staff NOUN crl-16095 113 4 took take VERB crl-16095 113 5 longer long ADV crl-16095 113 6 than than ADP crl-16095 113 7 one one NUM crl-16095 113 8 minute minute NOUN crl-16095 113 9 to to PART crl-16095 113 10 first first ADV crl-16095 113 11 respond respond VERB crl-16095 113 12 to to ADP crl-16095 113 13 an an DET crl-16095 113 14 i i NOUN crl-16095 113 15 m m VERB crl-16095 113 16 , , PUNCT crl-16095 113 17 it it PRON crl-16095 113 18 was be AUX crl-16095 113 19 counted count VERB crl-16095 113 20 as as ADP crl-16095 113 21 a a DET crl-16095 113 22 “ " PUNCT crl-16095 113 23 time time NOUN crl-16095 113 24 lapse lapse NOUN crl-16095 113 25 . . PUNCT crl-16095 113 26 ” " PUNCT crl-16095 114 1 a a DET crl-16095 114 2 time time NOUN crl-16095 114 3 lapse lapse NOUN crl-16095 114 4 could could AUX crl-16095 114 5 occur occur VERB crl-16095 114 6 for for ADP crl-16095 114 7 multiple multiple ADJ crl-16095 114 8 reasons reason NOUN crl-16095 114 9 . . PUNCT crl-16095 115 1 due due ADP crl-16095 115 2 to to ADP crl-16095 115 3 the the DET crl-16095 115 4 variety variety NOUN crl-16095 115 5 of of ADP crl-16095 115 6 in in ADP crl-16095 115 7 - - PUNCT crl-16095 115 8 person person NOUN crl-16095 115 9 and and CCONJ crl-16095 115 10 online online ADJ crl-16095 115 11 reference reference NOUN crl-16095 115 12 services service NOUN crl-16095 115 13 available available ADJ crl-16095 115 14 , , PUNCT crl-16095 115 15 both both DET crl-16095 115 16 reference reference NOUN crl-16095 115 17 staff staff NOUN crl-16095 115 18 and and CCONJ crl-16095 115 19 patrons patron NOUN crl-16095 115 20 could could AUX crl-16095 115 21 have have VERB crl-16095 115 22 multiple multiple ADJ crl-16095 115 23 conversations conversation NOUN crl-16095 115 24 occurring occur VERB crl-16095 115 25 when when SCONJ crl-16095 115 26 an an DET crl-16095 115 27 i i PROPN crl-16095 115 28 m m VERB crl-16095 115 29 session session NOUN crl-16095 115 30 was be AUX crl-16095 115 31 initiated initiate VERB crl-16095 115 32 . . PUNCT crl-16095 116 1 it it PRON crl-16095 116 2 could could AUX crl-16095 116 3 also also ADV crl-16095 116 4 take take VERB crl-16095 116 5 a a DET crl-16095 116 6 few few ADJ crl-16095 116 7 moments moment NOUN crl-16095 116 8 for for ADP crl-16095 116 9 reference reference NOUN crl-16095 116 10 staff staff NOUN crl-16095 116 11 to to PART crl-16095 116 12 notice notice VERB crl-16095 116 13 an an DET crl-16095 116 14 i i NOUN crl-16095 116 15 m m VERB crl-16095 116 16 and and CCONJ crl-16095 116 17 respond respond VERB crl-16095 116 18 to to ADP crl-16095 116 19 the the DET crl-16095 116 20 patron patron NOUN crl-16095 116 21 . . PUNCT crl-16095 117 1 fifty fifty NUM crl-16095 117 2 - - PUNCT crl-16095 117 3 seven seven NUM crl-16095 117 4 sessions session NOUN crl-16095 117 5 ( ( PUNCT crl-16095 117 6 20 20 NUM crl-16095 117 7 % % NOUN crl-16095 117 8 of of ADP crl-16095 117 9 all all DET crl-16095 117 10 i i PRON crl-16095 117 11 m m VERB crl-16095 117 12 sessions session NOUN crl-16095 117 13 ) ) PUNCT crl-16095 117 14 had have VERB crl-16095 117 15 a a DET crl-16095 117 16 time time NOUN crl-16095 117 17 lapse lapse NOUN crl-16095 117 18 , , PUNCT crl-16095 117 19 with with ADP crl-16095 117 20 the the DET crl-16095 117 21 numbers number NOUN crl-16095 117 22 varying vary VERB crl-16095 117 23 slightly slightly ADV crl-16095 117 24 between between ADP crl-16095 117 25 bartle bartle PROPN crl-16095 117 26 library library NOUN crl-16095 117 27 ( ( PUNCT crl-16095 117 28 19 19 NUM crl-16095 117 29 % % NOUN crl-16095 117 30 ) ) PUNCT crl-16095 117 31 and and CCONJ crl-16095 117 32 the the DET crl-16095 117 33 science science NOUN crl-16095 117 34 library library NOUN crl-16095 117 35 ( ( PUNCT crl-16095 117 36 23 23 NUM crl-16095 117 37 % % NOUN crl-16095 117 38 ) ) PUNCT crl-16095 117 39 . . PUNCT crl-16095 118 1 time time NOUN crl-16095 118 2 lapses lapse NOUN crl-16095 118 3 ranged range VERB crl-16095 118 4 from from ADP crl-16095 118 5 one one NUM crl-16095 118 6 minute minute NOUN crl-16095 118 7 to to ADP crl-16095 118 8 144 144 NUM crl-16095 118 9 minutes minute NOUN crl-16095 118 10 . . PUNCT crl-16095 119 1 a a DET crl-16095 119 2 scatter scatter NOUN crl-16095 119 3 plot plot NOUN crl-16095 119 4 diagram diagram PROPN crl-16095 119 5 indicated indicate VERB crl-16095 119 6 that that SCONJ crl-16095 119 7 the the DET crl-16095 119 8 144 144 NUM crl-16095 119 9 - - PUNCT crl-16095 119 10 minute minute NOUN crl-16095 119 11 delay delay NOUN crl-16095 119 12 was be AUX crl-16095 119 13 an an DET crl-16095 119 14 anomaly anomaly PROPN crl-16095 119 15 . . PUNCT crl-16095 120 1 when when SCONJ crl-16095 120 2 this this DET crl-16095 120 3 data data NOUN crl-16095 120 4 point point NOUN crl-16095 120 5 wa wa VERB crl-16095 120 6 s s NOUN crl-16095 120 7 r r NOUN crl-16095 120 8 e e NOUN crl-16095 120 9 m m NOUN crl-16095 120 10 o o NOUN crl-16095 120 11 v v ADP crl-16095 120 12 e e PROPN crl-16095 120 13 d d PROPN crl-16095 120 14 , , PUNCT crl-16095 120 15 t t NOUN crl-16095 120 16 h h NOUN crl-16095 120 17 e e PROPN crl-16095 120 18 mean mean ADJ crl-16095 120 19 time time NOUN crl-16095 120 20 lapse lapse NOUN crl-16095 120 21 was be AUX crl-16095 120 22 recalculated recalculate VERB crl-16095 120 23 at at ADP crl-16095 120 24 1.53 1.53 NUM crl-16095 120 25 minutes minute NOUN crl-16095 120 26 with with ADP crl-16095 120 27 a a DET crl-16095 120 28 maximum maximum ADJ crl-16095 120 29 length length NOUN crl-16095 120 30 of of ADP crl-16095 120 31 74 74 NUM crl-16095 120 32 minutes minute NOUN crl-16095 120 33 . . PUNCT crl-16095 121 1 nonresponses nonresponse NOUN crl-16095 121 2 to to PART crl-16095 121 3 figure figure VERB crl-16095 121 4 2 2 NUM crl-16095 121 5 correctness correctness NOUN crl-16095 121 6 and and CCONJ crl-16095 121 7 completeness completeness NOUN crl-16095 121 8 of of ADP crl-16095 121 9 answers answer NOUN crl-16095 121 10 correct correct ADJ crl-16095 121 11 and and CCONJ crl-16095 121 12 complete complete ADJ crl-16095 121 13 10 10 NUM crl-16095 121 14 % % NOUN crl-16095 121 15 9 9 NUM crl-16095 121 16 % % NOUN crl-16095 121 17 5 5 NUM crl-16095 121 18 % % NOUN crl-16095 121 19 2 2 NUM crl-16095 121 20 % % NOUN crl-16095 121 21 correct correct ADJ crl-16095 121 22 but but CCONJ crl-16095 121 23 not not PART crl-16095 121 24 complete complete ADJ crl-16095 121 25 not not PART crl-16095 121 26 correct correct ADJ crl-16095 121 27 and and CCONJ crl-16095 121 28 not not PART crl-16095 121 29 complete complete ADJ crl-16095 121 30 not not PART crl-16095 121 31 correct correct ADJ crl-16095 121 32 but but CCONJ crl-16095 121 33 complete complete VERB crl-16095 121 34 no no DET crl-16095 121 35 transac transac NOUN crl-16095 121 36 � � X crl-16095 121 37 on on ADP crl-16095 121 38 coding code VERB crl-16095 121 39     SPACE crl-16095 121 40 into into ADP crl-16095 121 41     SPACE crl-16095 121 42 the the DET crl-16095 121 43     SPACE crl-16095 121 44 great great ADJ crl-16095 121 45     SPACE crl-16095 121 46 unknown unknown ADJ crl-16095 121 47       SPACE crl-16095 121 48 367 367 NUM crl-16095 122 1 i i NOUN crl-16095 122 2 m m VERB crl-16095 122 3 sessions session NOUN crl-16095 122 4 were be AUX crl-16095 122 5 measured measure VERB crl-16095 122 6 , , PUNCT crl-16095 122 7 with with ADP crl-16095 122 8 bartle bartle ADJ crl-16095 122 9 library library NOUN crl-16095 122 10 having have VERB crl-16095 122 11 an an DET crl-16095 122 12 8 8 NUM crl-16095 122 13 percent percent NOUN crl-16095 122 14 nonresponse nonresponse NOUN crl-16095 122 15 rate rate NOUN crl-16095 122 16 and and CCONJ crl-16095 122 17 the the DET crl-16095 122 18 science science NOUN crl-16095 122 19 library library NOUN crl-16095 122 20 had have VERB crl-16095 122 21 an an DET crl-16095 122 22 11.7 11.7 NUM crl-16095 122 23 percent percent NOUN crl-16095 122 24 nonresponse nonresponse NOUN crl-16095 122 25 rate rate NOUN crl-16095 122 26 . . PUNCT crl-16095 123 1 the the DET crl-16095 123 2 rusa rusa NOUN crl-16095 123 3 guidelines guideline NOUN crl-16095 123 4 for for ADP crl-16095 123 5 behavioral behavioral ADJ crl-16095 123 6 performance performance NOUN crl-16095 123 7 , , PUNCT crl-16095 123 8 as as SCONJ crl-16095 123 9 developed develop VERB crl-16095 123 10 by by ADP crl-16095 123 11 the the DET crl-16095 123 12 rusa rusa NOUN crl-16095 123 13 rss rss NOUN crl-16095 123 14 management management NOUN crl-16095 123 15 of of ADP crl-16095 123 16 reference reference NOUN crl-16095 123 17 committee,12 committee,12 NOUN crl-16095 123 18 served serve VERB crl-16095 123 19 as as ADP crl-16095 123 20 standards standard NOUN crl-16095 123 21 for for ADP crl-16095 123 22 effective effective ADJ crl-16095 123 23 reference reference NOUN crl-16095 123 24 transactions transaction NOUN crl-16095 123 25 in in ADP crl-16095 123 26 both both CCONJ crl-16095 123 27 the the DET crl-16095 123 28 physical physical ADJ crl-16095 123 29 and and CCONJ crl-16095 123 30 remote remote ADJ crl-16095 123 31 world world NOUN crl-16095 123 32 . . PUNCT crl-16095 124 1 for for ADP crl-16095 124 2 each each DET crl-16095 124 3 guideline guideline NOUN crl-16095 124 4 , , PUNCT crl-16095 124 5 the the DET crl-16095 124 6 drc drc PROPN crl-16095 124 7 chose choose VERB crl-16095 124 8 behaviors behavior NOUN crl-16095 124 9 that that PRON crl-16095 124 10 could could AUX crl-16095 124 11 be be AUX crl-16095 124 12 discovered discover VERB crl-16095 124 13 in in ADP crl-16095 124 14 transcripts transcript NOUN crl-16095 124 15 . . PUNCT crl-16095 125 1 identification identification NOUN crl-16095 125 2 , , PUNCT crl-16095 125 3 or or CCONJ crl-16095 125 4 lack lack NOUN crl-16095 125 5 thereof thereof ADV crl-16095 125 6 , , PUNCT crl-16095 125 7 was be AUX crl-16095 125 8 coded code VERB crl-16095 125 9 . . PUNCT crl-16095 126 1 as as SCONJ crl-16095 126 2 seen see VERB crl-16095 126 3 in in ADP crl-16095 126 4 figure figure NOUN crl-16095 126 5 3 3 NUM crl-16095 126 6 , , PUNCT crl-16095 126 7 at at ADP crl-16095 126 8 least least ADV crl-16095 126 9 one one NUM crl-16095 126 10 indicator indicator NOUN crl-16095 126 11 of of ADP crl-16095 126 12 approachability approachability NOUN crl-16095 126 13 , , PUNCT crl-16095 126 14 showing show VERB crl-16095 126 15 interest interest NOUN crl-16095 126 16 , , PUNCT crl-16095 126 17 and and CCONJ crl-16095 126 18 listening listening NOUN crl-16095 126 19 were be AUX crl-16095 126 20 observed observe VERB crl-16095 126 21 in in ADP crl-16095 126 22 more more ADJ crl-16095 126 23 than than ADP crl-16095 126 24 80 80 NUM crl-16095 126 25 percent percent NOUN crl-16095 126 26 of of ADP crl-16095 126 27 sessions session NOUN crl-16095 126 28 , , PUNCT crl-16095 126 29 indicating indicate VERB crl-16095 126 30 that that SCONJ crl-16095 126 31 these these DET crl-16095 126 32 activities activity NOUN crl-16095 126 33 can can AUX crl-16095 126 34 be be AUX crl-16095 126 35 demonstrated demonstrate VERB crl-16095 126 36 in in ADP crl-16095 126 37 a a DET crl-16095 126 38 virtual virtual ADJ crl-16095 126 39 environment environment NOUN crl-16095 126 40 . . PUNCT crl-16095 127 1 considering consider VERB crl-16095 127 2 the the DET crl-16095 127 3 results result NOUN crl-16095 127 4 of of ADP crl-16095 127 5 all all DET crl-16095 127 6 the the DET crl-16095 127 7 data datum NOUN crl-16095 127 8 collected collect VERB crl-16095 127 9 , , PUNCT crl-16095 127 10 i i PRON crl-16095 127 11 m m VERB crl-16095 127 12 has have AUX crl-16095 127 13 been be AUX crl-16095 127 14 a a DET crl-16095 127 15 successful successful ADJ crl-16095 127 16 service service NOUN crl-16095 127 17 . . PUNCT crl-16095 128 1 we we PRON crl-16095 128 2 were be AUX crl-16095 128 3 pleased pleased ADJ crl-16095 128 4 with with ADP crl-16095 128 5 the the DET crl-16095 128 6 high high ADJ crl-16095 128 7 percentage percentage NOUN crl-16095 128 8 of of ADP crl-16095 128 9 correctly correctly ADV crl-16095 128 10 answered answer VERB crl-16095 128 11 questions question NOUN crl-16095 128 12 , , PUNCT crl-16095 128 13 considering consider VERB crl-16095 128 14 the the DET crl-16095 128 15 number number NOUN crl-16095 128 16 of of ADP crl-16095 128 17 variables variable NOUN crl-16095 128 18 : : PUNCT crl-16095 128 19 the the DET crl-16095 128 20 high high ADJ crl-16095 128 21 level level NOUN crl-16095 128 22 of of ADP crl-16095 128 23 walk walk NOUN crl-16095 128 24 - - PUNCT crl-16095 128 25 in in ADP crl-16095 128 26 desk desk NOUN crl-16095 128 27 traffic traffic NOUN crl-16095 128 28 ; ; PUNCT crl-16095 128 29 the the DET crl-16095 128 30 use use NOUN crl-16095 128 31 of of ADP crl-16095 128 32 graduate graduate ADJ crl-16095 128 33 students student NOUN crl-16095 128 34 to to PART crl-16095 128 35 monitor monitor VERB crl-16095 128 36 the the DET crl-16095 128 37 service service NOUN crl-16095 128 38 ; ; PUNCT crl-16095 128 39 and and CCONJ crl-16095 128 40 the the DET crl-16095 128 41 oft oft ADV crl-16095 128 42 - - PUNCT crl-16095 128 43 quoted quote VERB crl-16095 128 44 “ " PUNCT crl-16095 128 45 55 55 NUM crl-16095 128 46 percent percent NOUN crl-16095 128 47 ” " PUNCT crl-16095 128 48 barometer barometer NOUN crl-16095 128 49 of of ADP crl-16095 128 50 traditional traditional ADJ crl-16095 128 51 reference reference NOUN crl-16095 128 52 service.13 service.13 ADV crl-16095 128 53 there there PRON crl-16095 128 54 are be VERB crl-16095 128 55 repeat repeat NOUN crl-16095 128 56 users user NOUN crl-16095 128 57 , , PUNCT crl-16095 128 58 and and CCONJ crl-16095 128 59 activity activity NOUN crl-16095 128 60 is be AUX crl-16095 128 61 increasing increase VERB crl-16095 128 62 since since SCONJ crl-16095 128 63 the the DET crl-16095 128 64 service service NOUN crl-16095 128 65 began begin VERB crl-16095 128 66 in in ADP crl-16095 128 67 2006 2006 NUM crl-16095 128 68 . . PUNCT crl-16095 129 1 comments comment NOUN crl-16095 129 2 from from ADP crl-16095 129 3 the the DET crl-16095 129 4 transcripts transcript NOUN crl-16095 129 5 indicate indicate VERB crl-16095 129 6 that that SCONJ crl-16095 129 7 patrons patron NOUN crl-16095 129 8 find find VERB crl-16095 129 9 the the DET crl-16095 129 10 service service NOUN crl-16095 129 11 useful useful ADJ crl-16095 129 12 and and CCONJ crl-16095 129 13 convenient convenient ADJ crl-16095 129 14 . . PUNCT crl-16095 130 1 challenges challenge NOUN crl-16095 130 2 in in ADP crl-16095 130 3 the the DET crl-16095 130 4 service service NOUN crl-16095 130 5 that that PRON crl-16095 130 6 remain remain VERB crl-16095 130 7 include include VERB crl-16095 130 8 dropped drop VERB crl-16095 130 9 and and CCONJ crl-16095 130 10 inactive inactive ADJ crl-16095 130 11 sessions session NOUN crl-16095 130 12 , , PUNCT crl-16095 130 13 incorrectly incorrectly ADV crl-16095 130 14 answered answer VERB crl-16095 130 15 questions question NOUN crl-16095 130 16 , , PUNCT crl-16095 130 17 and and CCONJ crl-16095 130 18 lack lack NOUN crl-16095 130 19 of of ADP crl-16095 130 20 proper proper ADJ crl-16095 130 21 referrals referral NOUN crl-16095 130 22 to to ADP crl-16095 130 23 colleagues colleague NOUN crl-16095 130 24 lessons lesson NOUN crl-16095 130 25 learned learn VERB crl-16095 130 26 discuss discuss ADJ crl-16095 130 27 alternative alternative ADJ crl-16095 130 28 methods method NOUN crl-16095 130 29 for for ADP crl-16095 130 30 staffing staff VERB crl-16095 130 31 i i PRON crl-16095 130 32 m m VERB crl-16095 130 33 services service NOUN crl-16095 130 34 during during ADP crl-16095 130 35 peak peak NOUN crl-16095 130 36 hours hour NOUN crl-16095 130 37 . . PUNCT crl-16095 131 1 i i PRON crl-16095 131 2 m m VERB crl-16095 131 3 traffic traffic NOUN crl-16095 131 4 appears appear VERB crl-16095 131 5 to to PART crl-16095 131 6 mirror mirror VERB crl-16095 131 7 walk walk VERB crl-16095 131 8 - - PUNCT crl-16095 131 9 in in ADP crl-16095 131 10 desk desk NOUN crl-16095 131 11 traffic traffic NOUN crl-16095 131 12 , , PUNCT crl-16095 131 13 and and CCONJ crl-16095 131 14 the the DET crl-16095 131 15 busiest busy ADJ crl-16095 131 16 times time NOUN crl-16095 131 17 for for ADP crl-16095 131 18 both both DET crl-16095 131 19 services service NOUN crl-16095 131 20 are be AUX crl-16095 131 21 the the DET crl-16095 131 22 same same ADJ crl-16095 131 23 . . PUNCT crl-16095 132 1 to to PART crl-16095 132 2 ensure ensure VERB crl-16095 132 3 neither neither DET crl-16095 132 4 service service NOUN crl-16095 132 5 is be AUX crl-16095 132 6 compromised compromise VERB crl-16095 132 7 , , PUNCT crl-16095 132 8 scheduling scheduling NOUN crl-16095 132 9 staff staff NOUN crl-16095 132 10 to to PART crl-16095 132 11 monitor monitor VERB crl-16095 132 12 i i PRON crl-16095 132 13 m m VERB crl-16095 132 14 in in ADP crl-16095 132 15 their their PRON crl-16095 132 16 offices office NOUN crl-16095 132 17 may may AUX crl-16095 132 18 reduce reduce VERB crl-16095 132 19 the the DET crl-16095 132 20 number number NOUN crl-16095 132 21 of of ADP crl-16095 132 22 lapsed lapsed ADJ crl-16095 132 23 responses response NOUN crl-16095 132 24 and and CCONJ crl-16095 132 25 missed miss VERB crl-16095 132 26 ims im NOUN crl-16095 132 27 . . PUNCT crl-16095 133 1 staff staff NOUN crl-16095 133 2 on on ADP crl-16095 133 3 reference reference NOUN crl-16095 133 4 duty duty NOUN crl-16095 133 5 could could AUX crl-16095 133 6 also also ADV crl-16095 133 7 monitor monitor VERB crl-16095 133 8 i i PRON crl-16095 133 9 m m VERB crl-16095 133 10 on on ADP crl-16095 133 11 a a DET crl-16095 133 12 dedicated dedicated ADJ crl-16095 133 13 computer computer NOUN crl-16095 133 14 close close ADV crl-16095 133 15 to to ADP crl-16095 133 16 the the DET crl-16095 133 17 reference reference NOUN crl-16095 133 18 desk desk NOUN crl-16095 133 19 , , PUNCT crl-16095 133 20 which which PRON crl-16095 133 21 would would AUX crl-16095 133 22 allow allow VERB crl-16095 133 23 them they PRON crl-16095 133 24 to to PART crl-16095 133 25 assist assist VERB crl-16095 133 26 with with ADP crl-16095 133 27 desk desk NOUN crl-16095 133 28 activity activity NOUN crl-16095 133 29 and and CCONJ crl-16095 133 30 also also ADV crl-16095 133 31 devote devote VERB crl-16095 133 32 more more ADJ crl-16095 133 33 attention attention NOUN crl-16095 133 34 to to ADP crl-16095 133 35 i i PRON crl-16095 133 36 m m VERB crl-16095 133 37 services service NOUN crl-16095 133 38 when when SCONJ crl-16095 133 39 the the DET crl-16095 133 40 need need NOUN crl-16095 133 41 arises arise VERB crl-16095 133 42 . . PUNCT crl-16095 134 1 offer offer VERB crl-16095 134 2 continuous continuous ADJ crl-16095 134 3 training training NOUN crl-16095 134 4 on on ADP crl-16095 134 5 i i PRON crl-16095 134 6 m m VERB crl-16095 134 7 reference reference NOUN crl-16095 134 8 . . PUNCT crl-16095 135 1 our our PRON crl-16095 135 2 goal goal NOUN crl-16095 135 3 is be AUX crl-16095 135 4 to to PART crl-16095 135 5 help help VERB crl-16095 135 6 staff staff NOUN crl-16095 135 7 adapt adapt VERB crl-16095 135 8 and and CCONJ crl-16095 135 9 evolve evolve VERB crl-16095 135 10 traditional traditional ADJ crl-16095 135 11 reference reference NOUN crl-16095 135 12 interview interview NOUN crl-16095 135 13 techniques technique NOUN crl-16095 135 14 to to ADP crl-16095 135 15 the the DET crl-16095 135 16 virtual virtual ADJ crl-16095 135 17 environment environment NOUN crl-16095 135 18 . . PUNCT crl-16095 136 1 since since SCONJ crl-16095 136 2 a a DET crl-16095 136 3 significant significant ADJ crl-16095 136 4 portion portion NOUN crl-16095 136 5 of of ADP crl-16095 136 6 questions question NOUN crl-16095 136 7 received receive VERB crl-16095 136 8 through through ADP crl-16095 136 9 i i PRON crl-16095 136 10 m m VERB crl-16095 136 11 were be AUX crl-16095 136 12 research research NOUN crl-16095 136 13 / / SYM crl-16095 136 14 subject subject ADJ crl-16095 136 15 and and CCONJ crl-16095 136 16 instructional instructional ADJ crl-16095 136 17 questions question NOUN crl-16095 136 18 that that PRON crl-16095 136 19 required require VERB crl-16095 136 20 the the DET crl-16095 136 21 information information NOUN crl-16095 136 22 gleaned glean VERB crl-16095 136 23 from from ADP crl-16095 136 24 the the DET crl-16095 136 25 reference reference NOUN crl-16095 136 26 interview interview NOUN crl-16095 136 27 , , PUNCT crl-16095 136 28 this this DET crl-16095 136 29 skill skill NOUN crl-16095 136 30 is be AUX crl-16095 136 31 essential essential ADJ crl-16095 136 32 to to PART crl-16095 136 33 successful successful ADJ crl-16095 136 34 i i PRON crl-16095 136 35 m m AUX crl-16095 136 36 practice practice NOUN crl-16095 136 37 use use VERB crl-16095 136 38 feedback feedback NOUN crl-16095 136 39 from from ADP crl-16095 136 40 transcripts transcript NOUN crl-16095 136 41 to to PART crl-16095 136 42 improve improve VERB crl-16095 136 43 the the DET crl-16095 136 44 libraries library NOUN crl-16095 136 45 ’ ' PUNCT crl-16095 136 46 web web NOUN crl-16095 136 47 site site NOUN crl-16095 136 48 usability usability NOUN crl-16095 136 49 and and CCONJ crl-16095 136 50 design design NOUN crl-16095 136 51 . . PUNCT crl-16095 137 1 the the DET crl-16095 137 2 most most ADV crl-16095 137 3 common common ADJ crl-16095 137 4 patron patron NOUN crl-16095 137 5 questions question NOUN crl-16095 137 6 concerned concern VERB crl-16095 137 7 web web NOUN crl-16095 137 8 navigation navigation NOUN crl-16095 137 9 followed follow VERB crl-16095 137 10 by by ADP crl-16095 137 11 figure figure NOUN crl-16095 137 12 3 3 NUM crl-16095 137 13 behaviors behavior NOUN crl-16095 137 14 demonstrated demonstrate VERB crl-16095 137 15 and and CCONJ crl-16095 137 16 not not PART crl-16095 137 17 demonstrated demonstrate VERB crl-16095 137 18 during during ADP crl-16095 137 19 i i PROPN crl-16095 137 20 m m VERB crl-16095 137 21 sessions session NOUN crl-16095 137 22 368 368 NUM crl-16095 137 23       SPACE crl-16095 137 24 college college NOUN crl-16095 137 25     SPACE crl-16095 137 26 & & CCONJ crl-16095 137 27     SPACE crl-16095 137 28 research research NOUN crl-16095 137 29     SPACE crl-16095 137 30 libraries library NOUN crl-16095 137 31     SPACE crl-16095 137 32 july july PROPN crl-16095 137 33     SPACE crl-16095 137 34 2010 2010 NUM crl-16095 137 35 instructional instructional ADJ crl-16095 137 36 questions question NOUN crl-16095 137 37 . . PUNCT crl-16095 138 1 users user NOUN crl-16095 138 2 frequently frequently ADV crl-16095 138 3 have have VERB crl-16095 138 4 difficulty difficulty NOUN crl-16095 138 5 locating locate VERB crl-16095 138 6 the the DET crl-16095 138 7 desired desire VERB crl-16095 138 8 resource resource NOUN crl-16095 138 9 or or CCONJ crl-16095 138 10 link link VERB crl-16095 138 11 on on ADP crl-16095 138 12 the the DET crl-16095 138 13 libraries library NOUN crl-16095 138 14 ’ ' PUNCT crl-16095 138 15 web web NOUN crl-16095 138 16 site site NOUN crl-16095 138 17 . . PUNCT crl-16095 139 1 after after ADP crl-16095 139 2 finding find VERB crl-16095 139 3 the the DET crl-16095 139 4 needed need VERB crl-16095 139 5 source source NOUN crl-16095 139 6 , , PUNCT crl-16095 139 7 they they PRON crl-16095 139 8 are be AUX crl-16095 139 9 unsure unsure ADJ crl-16095 139 10 how how SCONJ crl-16095 139 11 to to PART crl-16095 139 12 effectively effectively ADV crl-16095 139 13 search search VERB crl-16095 139 14 and and CCONJ crl-16095 139 15 locate locate VERB crl-16095 139 16 relevant relevant ADJ crl-16095 139 17 information information NOUN crl-16095 139 18 . . PUNCT crl-16095 140 1 web web NOUN crl-16095 140 2 pages page NOUN crl-16095 140 3 and and CCONJ crl-16095 140 4 navigational navigational ADJ crl-16095 140 5 aids aid NOUN crl-16095 140 6 need need VERB crl-16095 140 7 to to PART crl-16095 140 8 be be AUX crl-16095 140 9 designed design VERB crl-16095 140 10 with with ADP crl-16095 140 11 consideration consideration NOUN crl-16095 140 12 for for ADP crl-16095 140 13 how how SCONJ crl-16095 140 14 patrons patron NOUN crl-16095 140 15 access access NOUN crl-16095 140 16 information information NOUN crl-16095 140 17 . . PUNCT crl-16095 141 1 examples example NOUN crl-16095 141 2 of of ADP crl-16095 141 3 this this PRON crl-16095 141 4 include include VERB crl-16095 141 5 ensuring ensure VERB crl-16095 141 6 multiple multiple ADJ crl-16095 141 7 access access NOUN crl-16095 141 8 points point NOUN crl-16095 141 9 to to PART crl-16095 141 10 research research NOUN crl-16095 141 11 tools tool NOUN crl-16095 141 12 , , PUNCT crl-16095 141 13 using use VERB crl-16095 141 14 clear clear ADJ crl-16095 141 15 language language NOUN crl-16095 141 16 free free ADJ crl-16095 141 17 of of ADP crl-16095 141 18 jargon jargon PROPN crl-16095 141 19 , , PUNCT crl-16095 141 20 testing testing NOUN crl-16095 141 21 web web NOUN crl-16095 141 22 page page NOUN crl-16095 141 23 usability usability NOUN crl-16095 141 24 with with ADP crl-16095 141 25 a a DET crl-16095 141 26 diverse diverse ADJ crl-16095 141 27 population population NOUN crl-16095 141 28 of of ADP crl-16095 141 29 users user NOUN crl-16095 141 30 , , PUNCT crl-16095 141 31 and and CCONJ crl-16095 141 32 placing place VERB crl-16095 141 33 instructional instructional ADJ crl-16095 141 34 tools tool NOUN crl-16095 141 35 such such ADJ crl-16095 141 36 as as ADP crl-16095 141 37 tutorials tutorial NOUN crl-16095 141 38 at at ADP crl-16095 141 39 point point NOUN crl-16095 141 40 of of ADP crl-16095 141 41 need need NOUN crl-16095 141 42 . . PUNCT crl-16095 142 1 continue continue VERB crl-16095 142 2 to to PART crl-16095 142 3 monitor monitor VERB crl-16095 142 4 the the DET crl-16095 142 5 impact impact NOUN crl-16095 142 6 of of ADP crl-16095 142 7 i i NOUN crl-16095 142 8 m m VERB crl-16095 142 9 on on ADP crl-16095 142 10 all all DET crl-16095 142 11 reference reference NOUN crl-16095 142 12 services service NOUN crl-16095 142 13 using use VERB crl-16095 142 14 online online ADJ crl-16095 142 15 data data NOUN crl-16095 142 16 collection collection NOUN crl-16095 142 17 tools tool NOUN crl-16095 142 18 . . PUNCT crl-16095 143 1 the the DET crl-16095 143 2 libraries library NOUN crl-16095 143 3 collected collect VERB crl-16095 143 4 reference reference NOUN crl-16095 143 5 transaction transaction NOUN crl-16095 143 6 data datum NOUN crl-16095 143 7 using use VERB crl-16095 143 8 desktrackertm desktrackertm NOUN crl-16095 143 9 since since SCONJ crl-16095 143 10 july july PROPN crl-16095 143 11 2007 2007 NUM crl-16095 143 12 . . PUNCT crl-16095 144 1 date date NOUN crl-16095 144 2 , , PUNCT crl-16095 144 3 time time NOUN crl-16095 144 4 , , PUNCT crl-16095 144 5 resources resource NOUN crl-16095 144 6 used use VERB crl-16095 144 7 , , PUNCT crl-16095 144 8 service service NOUN crl-16095 144 9 used use VERB crl-16095 144 10 ( ( PUNCT crl-16095 144 11 in in ADP crl-16095 144 12 - - PUNCT crl-16095 144 13 person person NOUN crl-16095 144 14 , , PUNCT crl-16095 144 15 phone phone NOUN crl-16095 144 16 , , PUNCT crl-16095 144 17 e e NOUN crl-16095 144 18 - - NOUN crl-16095 144 19 mail mail NOUN crl-16095 144 20 , , PUNCT crl-16095 144 21 i i PRON crl-16095 144 22 m m VERB crl-16095 144 23 ) ) PUNCT crl-16095 144 24 , , PUNCT crl-16095 144 25 and and CCONJ crl-16095 144 26 length length NOUN crl-16095 144 27 of of ADP crl-16095 144 28 question question NOUN crl-16095 144 29 can can AUX crl-16095 144 30 be be AUX crl-16095 144 31 collected collect VERB crl-16095 144 32 and and CCONJ crl-16095 144 33 analyzed analyze VERB crl-16095 144 34 for for ADP crl-16095 144 35 all all DET crl-16095 144 36 reference reference NOUN crl-16095 144 37 service service NOUN crl-16095 144 38 points point NOUN crl-16095 144 39 . . PUNCT crl-16095 145 1 the the DET crl-16095 145 2 drc drc PROPN crl-16095 145 3 anticipates anticipate VERB crl-16095 145 4 that that SCONJ crl-16095 145 5 information information NOUN crl-16095 145 6 gathered gather VERB crl-16095 145 7 with with ADP crl-16095 145 8 desktrackertm desktrackertm NOUN crl-16095 145 9 will will AUX crl-16095 145 10 be be AUX crl-16095 145 11 invaluable invaluable ADJ crl-16095 145 12 in in ADP crl-16095 145 13 collecting collect VERB crl-16095 145 14 i i PRON crl-16095 145 15 m m VERB crl-16095 145 16 usage usage ADJ crl-16095 145 17 data datum NOUN crl-16095 145 18 , , PUNCT crl-16095 145 19 identifying identify VERB crl-16095 145 20 sources source NOUN crl-16095 145 21 used use VERB crl-16095 145 22 to to PART crl-16095 145 23 answer answer VERB crl-16095 145 24 questions question NOUN crl-16095 145 25 and and CCONJ crl-16095 145 26 indicating indicate VERB crl-16095 145 27 if if SCONJ crl-16095 145 28 reference reference NOUN crl-16095 145 29 staff staff NOUN crl-16095 145 30 frequently frequently ADV crl-16095 145 31 needs need VERB crl-16095 145 32 to to PART crl-16095 145 33 refer refer VERB crl-16095 145 34 questions question NOUN crl-16095 145 35 to to ADP crl-16095 145 36 colleagues colleague NOUN crl-16095 145 37 . . PUNCT crl-16095 146 1 the the DET crl-16095 146 2 drc drc PROPN crl-16095 146 3 also also ADV crl-16095 146 4 anticipates anticipate VERB crl-16095 146 5 that that SCONJ crl-16095 146 6 future future ADJ crl-16095 146 7 transcript transcript NOUN crl-16095 146 8 analyses analysis NOUN crl-16095 146 9 will will AUX crl-16095 146 10 be be AUX crl-16095 146 11 much much ADV crl-16095 146 12 quicker quick ADJ crl-16095 146 13 to to PART crl-16095 146 14 compile compile VERB crl-16095 146 15 due due ADP crl-16095 146 16 to to ADP crl-16095 146 17 the the DET crl-16095 146 18 extent extent NOUN crl-16095 146 19 of of ADP crl-16095 146 20 demographic demographic ADJ crl-16095 146 21 and and CCONJ crl-16095 146 22 qualitative qualitative ADJ crl-16095 146 23 data datum NOUN crl-16095 146 24 collected collect VERB crl-16095 146 25 . . PUNCT crl-16095 147 1 while while SCONJ crl-16095 147 2 these these DET crl-16095 147 3 data datum NOUN crl-16095 147 4 are be AUX crl-16095 147 5 useful useful ADJ crl-16095 147 6 , , PUNCT crl-16095 147 7 they they PRON crl-16095 147 8 will will AUX crl-16095 147 9 not not PART crl-16095 147 10 provide provide VERB crl-16095 147 11 evidence evidence NOUN crl-16095 147 12 of of ADP crl-16095 147 13 user user NOUN crl-16095 147 14 behaviors behavior NOUN crl-16095 147 15 or or CCONJ crl-16095 147 16 determine determine VERB crl-16095 147 17 if if SCONJ crl-16095 147 18 questions question NOUN crl-16095 147 19 were be AUX crl-16095 147 20 correctly correctly ADV crl-16095 147 21 and and CCONJ crl-16095 147 22 completely completely ADV crl-16095 147 23 answered answer VERB crl-16095 147 24 . . PUNCT crl-16095 148 1 nevertheless nevertheless ADV crl-16095 148 2 , , PUNCT crl-16095 148 3 the the DET crl-16095 148 4 drc drc PROPN crl-16095 148 5 considers consider VERB crl-16095 148 6 that that SCONJ crl-16095 148 7 desktrackertm desktrackertm ADJ crl-16095 148 8 data datum NOUN crl-16095 148 9 will will AUX crl-16095 148 10 provide provide VERB crl-16095 148 11 sufficient sufficient ADJ crl-16095 148 12 information information NOUN crl-16095 148 13 to to PART crl-16095 148 14 make make VERB crl-16095 148 15 effective effective ADJ crl-16095 148 16 decisions decision NOUN crl-16095 148 17 concerning concern VERB crl-16095 148 18 staffing staffing NOUN crl-16095 148 19 and and CCONJ crl-16095 148 20 support support NOUN crl-16095 148 21 of of ADP crl-16095 148 22 the the DET crl-16095 148 23 libraries library NOUN crl-16095 148 24 ’ ' PUNCT crl-16095 148 25 virtual virtual ADJ crl-16095 148 26 reference reference NOUN crl-16095 148 27 services service NOUN crl-16095 148 28 . . PUNCT crl-16095 149 1 continue continue VERB crl-16095 149 2 to to PART crl-16095 149 3 explore explore VERB crl-16095 149 4 and and CCONJ crl-16095 149 5 expand expand VERB crl-16095 149 6 virtual virtual ADJ crl-16095 149 7 reference reference NOUN crl-16095 149 8 services service NOUN crl-16095 149 9 . . PUNCT crl-16095 150 1 based base VERB crl-16095 150 2 on on ADP crl-16095 150 3 the the DET crl-16095 150 4 popularity popularity NOUN crl-16095 150 5 of of ADP crl-16095 150 6 the the DET crl-16095 150 7 i i PROPN crl-16095 150 8 m m VERB crl-16095 150 9 service service NOUN crl-16095 150 10 , , PUNCT crl-16095 150 11 the the DET crl-16095 150 12 drc drc PROPN crl-16095 150 13 expanded expand VERB crl-16095 150 14 the the DET crl-16095 150 15 libraries library NOUN crl-16095 150 16 ’ ' PUNCT crl-16095 150 17 virtual virtual ADJ crl-16095 150 18 reference reference NOUN crl-16095 150 19 services service NOUN crl-16095 150 20 to to PART crl-16095 150 21 include include VERB crl-16095 150 22 meebome meebome NOUN crl-16095 150 23 , , PUNCT crl-16095 150 24 a a DET crl-16095 150 25 chat chat ADV crl-16095 150 26 - - PUNCT crl-16095 150 27 messaging message VERB crl-16095 150 28 widget widget NOUN crl-16095 150 29 , , PUNCT crl-16095 150 30 and and CCONJ crl-16095 150 31 a a DET crl-16095 150 32 textmessaging textmessaging NOUN crl-16095 150 33 reference reference NOUN crl-16095 150 34 service service NOUN crl-16095 150 35 . . PUNCT crl-16095 151 1 as as SCONJ crl-16095 151 2 virtual virtual ADJ crl-16095 151 3 reference reference NOUN crl-16095 151 4 technologies technology NOUN crl-16095 151 5 continue continue VERB crl-16095 151 6 to to PART crl-16095 151 7 evolve evolve VERB crl-16095 151 8 , , PUNCT crl-16095 151 9 the the DET crl-16095 151 10 drc drc PROPN crl-16095 151 11 will will AUX crl-16095 151 12 evaluate evaluate VERB crl-16095 151 13 new new ADJ crl-16095 151 14 tools tool NOUN crl-16095 151 15 and and CCONJ crl-16095 151 16 services service NOUN crl-16095 151 17 that that PRON crl-16095 151 18 can can AUX crl-16095 151 19 be be AUX crl-16095 151 20 used use VERB crl-16095 151 21 to to PART crl-16095 151 22 enhance enhance VERB crl-16095 151 23 reference reference NOUN crl-16095 151 24 services service NOUN crl-16095 151 25 . . PUNCT crl-16095 152 1 conclusions conclusion NOUN crl-16095 152 2 when when SCONJ crl-16095 152 3 the the DET crl-16095 152 4 drc drc PROPN crl-16095 152 5 undertook undertake VERB crl-16095 152 6 its its PRON crl-16095 152 7 transcript transcript NOUN crl-16095 152 8 analysis analysis NOUN crl-16095 152 9 project project NOUN crl-16095 152 10 , , PUNCT crl-16095 152 11 it it PRON crl-16095 152 12 underestimated underestimate VERB crl-16095 152 13 the the DET crl-16095 152 14 length length NOUN crl-16095 152 15 of of ADP crl-16095 152 16 time time NOUN crl-16095 152 17 and and CCONJ crl-16095 152 18 commitment commitment NOUN crl-16095 152 19 needed need VERB crl-16095 152 20 to to PART crl-16095 152 21 successfully successfully ADV crl-16095 152 22 analyze analyze VERB crl-16095 152 23 and and CCONJ crl-16095 152 24 code code VERB crl-16095 152 25 i i PRON crl-16095 152 26 m m VERB crl-16095 152 27 transcripts transcript NOUN crl-16095 152 28 . . PUNCT crl-16095 153 1 challenges challenge NOUN crl-16095 153 2 included include VERB crl-16095 153 3 the the DET crl-16095 153 4 tedious tedious ADJ crl-16095 153 5 and and CCONJ crl-16095 153 6 time time NOUN crl-16095 153 7 - - PUNCT crl-16095 153 8 consuming consume VERB crl-16095 153 9 work work NOUN crl-16095 153 10 of of ADP crl-16095 153 11 downloading download VERB crl-16095 153 12 , , PUNCT crl-16095 153 13 printing printing NOUN crl-16095 153 14 , , PUNCT crl-16095 153 15 and and CCONJ crl-16095 153 16 identifying identify VERB crl-16095 153 17 transcripts transcript NOUN crl-16095 153 18 to to PART crl-16095 153 19 double double VERB crl-16095 153 20 code code NOUN crl-16095 153 21 as as ADV crl-16095 153 22 well well ADV crl-16095 153 23 as as ADP crl-16095 153 24 removing remove VERB crl-16095 153 25 identifying identify VERB crl-16095 153 26 information information NOUN crl-16095 153 27 . . PUNCT crl-16095 154 1 later late ADJ crl-16095 154 2 decisions decision NOUN crl-16095 154 3 such such ADJ crl-16095 154 4 as as ADP crl-16095 154 5 determining determine VERB crl-16095 154 6 which which DET crl-16095 154 7 factors factor NOUN crl-16095 154 8 to to PART crl-16095 154 9 measure measure VERB crl-16095 154 10 and and CCONJ crl-16095 154 11 coding code VERB crl-16095 154 12 them they PRON crl-16095 154 13 quickly quickly ADV crl-16095 154 14 proved prove VERB crl-16095 154 15 to to PART crl-16095 154 16 be be AUX crl-16095 154 17 a a DET crl-16095 154 18 never never ADV crl-16095 154 19 - - PUNCT crl-16095 154 20 ending end VERB crl-16095 154 21 challenge challenge NOUN crl-16095 154 22 showing show VERB crl-16095 154 23 there there PRON crl-16095 154 24 can can AUX crl-16095 154 25 never never ADV crl-16095 154 26 be be AUX crl-16095 154 27 too too ADV crl-16095 154 28 much much ADJ crl-16095 154 29 communication communication NOUN crl-16095 154 30 or or CCONJ crl-16095 154 31 too too ADV crl-16095 154 32 many many ADJ crl-16095 154 33 meetings meeting NOUN crl-16095 154 34 . . PUNCT crl-16095 155 1 creating create VERB crl-16095 155 2 a a DET crl-16095 155 3 database database NOUN crl-16095 155 4 to to PART crl-16095 155 5 store store VERB crl-16095 155 6 the the DET crl-16095 155 7 data datum NOUN crl-16095 155 8 proved prove VERB crl-16095 155 9 less less ADV crl-16095 155 10 straightforward straightforward ADJ crl-16095 155 11 than than SCONJ crl-16095 155 12 imagined imagine VERB crl-16095 155 13 . . PUNCT crl-16095 156 1 originally originally ADV crl-16095 156 2 , , PUNCT crl-16095 156 3 the the DET crl-16095 156 4 project project NOUN crl-16095 156 5 goal goal NOUN crl-16095 156 6 was be AUX crl-16095 156 7 to to PART crl-16095 156 8 input input VERB crl-16095 156 9 and and CCONJ crl-16095 156 10 process process VERB crl-16095 156 11 all all DET crl-16095 156 12 transcript transcript NOUN crl-16095 156 13 data datum NOUN crl-16095 156 14 using use VERB crl-16095 156 15 microsoft microsoft PROPN crl-16095 156 16 access access NOUN crl-16095 156 17 . . PUNCT crl-16095 157 1 after after SCONJ crl-16095 157 2 the the DET crl-16095 157 3 data datum NOUN crl-16095 157 4 were be AUX crl-16095 157 5 collected collect VERB crl-16095 157 6 , , PUNCT crl-16095 157 7 we we PRON crl-16095 157 8 found find VERB crl-16095 157 9 we we PRON crl-16095 157 10 were be AUX crl-16095 157 11 unable unable ADJ crl-16095 157 12 to to PART crl-16095 157 13 analyze analyze VERB crl-16095 157 14 the the DET crl-16095 157 15 data datum NOUN crl-16095 157 16 in in ADP crl-16095 157 17 access access NOUN crl-16095 157 18 due due ADP crl-16095 157 19 to to ADP crl-16095 157 20 lack lack NOUN crl-16095 157 21 of of ADP crl-16095 157 22 expertise expertise NOUN crl-16095 157 23 . . PUNCT crl-16095 158 1 the the DET crl-16095 158 2 final final ADJ crl-16095 158 3 data data NOUN crl-16095 158 4 analyses analysis NOUN crl-16095 158 5 were be AUX crl-16095 158 6 completed complete VERB crl-16095 158 7 by by ADP crl-16095 158 8 importing import VERB crl-16095 158 9 and and CCONJ crl-16095 158 10 processing process VERB crl-16095 158 11 the the DET crl-16095 158 12 data datum NOUN crl-16095 158 13 using use VERB crl-16095 158 14 excel excel NOUN crl-16095 158 15 . . PUNCT crl-16095 159 1 given give VERB crl-16095 159 2 the the DET crl-16095 159 3 volume volume NOUN crl-16095 159 4 of of ADP crl-16095 159 5 transcripts transcript NOUN crl-16095 159 6 analyzed analyze VERB crl-16095 159 7 , , PUNCT crl-16095 159 8 the the DET crl-16095 159 9 drc drc PROPN crl-16095 159 10 needed need VERB crl-16095 159 11 reference reference NOUN crl-16095 159 12 staff staff NOUN crl-16095 159 13 volunteers volunteer NOUN crl-16095 159 14 to to PART crl-16095 159 15 assist assist VERB crl-16095 159 16 with with ADP crl-16095 159 17 the the DET crl-16095 159 18 initial initial ADJ crl-16095 159 19 round round NOUN crl-16095 159 20 of of ADP crl-16095 159 21 coding code VERB crl-16095 159 22 . . PUNCT crl-16095 160 1 training training NOUN crl-16095 160 2 volunteers volunteer NOUN crl-16095 160 3 to to PART crl-16095 160 4 code code VERB crl-16095 160 5 and and CCONJ crl-16095 160 6 analyze analyze VERB crl-16095 160 7 transcripts transcript NOUN crl-16095 160 8 took take VERB crl-16095 160 9 more more ADJ crl-16095 160 10 time time NOUN crl-16095 160 11 than than SCONJ crl-16095 160 12 we we PRON crl-16095 160 13 had have AUX crl-16095 160 14 anticipated anticipate VERB crl-16095 160 15 . . PUNCT crl-16095 161 1 analyzing analyze VERB crl-16095 161 2 qualitative qualitative ADJ crl-16095 161 3 data datum NOUN crl-16095 161 4 proved prove VERB crl-16095 161 5 difficult difficult ADJ crl-16095 161 6 due due ADP crl-16095 161 7 to to ADP crl-16095 161 8 its its PRON crl-16095 161 9 subjective subjective ADJ crl-16095 161 10 nature nature NOUN crl-16095 161 11 , , PUNCT crl-16095 161 12 and and CCONJ crl-16095 161 13 it it PRON crl-16095 161 14 was be AUX crl-16095 161 15 particularly particularly ADV crl-16095 161 16 difficult difficult ADJ crl-16095 161 17 for for ADP crl-16095 161 18 deciding decide VERB crl-16095 161 19 on on ADP crl-16095 161 20 the the DET crl-16095 161 21 correctness correctness NOUN crl-16095 161 22 and and CCONJ crl-16095 161 23 completeness completeness NOUN crl-16095 161 24 of of ADP crl-16095 161 25 answers answer NOUN crl-16095 161 26 using use VERB crl-16095 161 27 the the DET crl-16095 161 28 behavioral behavioral ADJ crl-16095 161 29 guidelines guideline NOUN crl-16095 161 30 . . PUNCT crl-16095 162 1 librarians librarian NOUN crl-16095 162 2 have have VERB crl-16095 162 3 differing differ VERB crl-16095 162 4 standards standard NOUN crl-16095 162 5 of of ADP crl-16095 162 6 ideal ideal ADJ crl-16095 162 7 service service NOUN crl-16095 162 8 levels level NOUN crl-16095 162 9 , , PUNCT crl-16095 162 10 leading lead VERB crl-16095 162 11 to to ADP crl-16095 162 12 some some DET crl-16095 162 13 disagreement disagreement NOUN crl-16095 162 14 on on ADP crl-16095 162 15 judging judge VERB crl-16095 162 16 correctness correctness NOUN crl-16095 162 17 and and CCONJ crl-16095 162 18 completeness completeness NOUN crl-16095 162 19 of of ADP crl-16095 162 20 answers answer NOUN crl-16095 162 21 . . PUNCT crl-16095 163 1 van van PROPN crl-16095 163 2 duinkerken duinkerken PROPN crl-16095 163 3 , , PUNCT crl-16095 163 4 stephens stephen NOUN crl-16095 163 5 and and CCONJ crl-16095 163 6 macdonald,14 macdonald,14 ADV crl-16095 163 7 in in ADP crl-16095 163 8 a a DET crl-16095 163 9 recent recent ADJ crl-16095 163 10 study study NOUN crl-16095 163 11 , , PUNCT crl-16095 163 12 concluded conclude VERB crl-16095 163 13 much much ADJ crl-16095 163 14 of of ADP crl-16095 163 15 the the DET crl-16095 163 16 same same ADJ crl-16095 163 17 when when SCONJ crl-16095 163 18 they they PRON crl-16095 163 19 suggested suggest VERB crl-16095 163 20 that that SCONJ crl-16095 163 21 librarians librarian NOUN crl-16095 163 22 let let VERB crl-16095 163 23 the the DET crl-16095 163 24 behaviors behavior NOUN crl-16095 163 25 of of ADP crl-16095 163 26 the the DET crl-16095 163 27 users user NOUN crl-16095 163 28 determine determine VERB crl-16095 163 29 when when SCONJ crl-16095 163 30 a a DET crl-16095 163 31 reference reference NOUN crl-16095 163 32 interview interview NOUN crl-16095 163 33 is be AUX crl-16095 163 34 required require VERB crl-16095 163 35 and and CCONJ crl-16095 163 36 focus focus VERB crl-16095 163 37 training training NOUN crl-16095 163 38 on on ADP crl-16095 163 39 the the DET crl-16095 163 40 rusa rusa NOUN crl-16095 163 41 guidelines guideline NOUN crl-16095 163 42 that that PRON crl-16095 163 43 are be AUX crl-16095 163 44 viable viable ADJ crl-16095 163 45 in in ADP crl-16095 163 46 a a DET crl-16095 163 47 chat chat PROPN crl-16095 163 48 environment environment NOUN crl-16095 163 49 , , PUNCT crl-16095 163 50 such such ADJ crl-16095 163 51 as as ADP crl-16095 163 52 remaining remain VERB crl-16095 163 53 cordial cordial ADJ crl-16095 163 54 coding coding NOUN crl-16095 163 55     SPACE crl-16095 163 56 into into ADP crl-16095 163 57     SPACE crl-16095 163 58 the the DET crl-16095 163 59     SPACE crl-16095 163 60 great great ADJ crl-16095 163 61     SPACE crl-16095 163 62 unknown unknown ADJ crl-16095 163 63       SPACE crl-16095 163 64 369 369 NUM crl-16095 163 65 and and CCONJ crl-16095 163 66 nonjudgmental nonjudgmental ADJ crl-16095 163 67 , , PUNCT crl-16095 163 68 and and CCONJ crl-16095 163 69 using use VERB crl-16095 163 70 referrals referral NOUN crl-16095 163 71 . . PUNCT crl-16095 164 1 interestingly interestingly ADV crl-16095 164 2 , , PUNCT crl-16095 164 3 the the DET crl-16095 164 4 student student NOUN crl-16095 164 5 undertaken undertake VERB crl-16095 164 6 by by ADP crl-16095 164 7 van van PROPN crl-16095 164 8 duinkerkenand duinkerkenand PROPN crl-16095 164 9 others other NOUN crl-16095 164 10 mirrors mirror NOUN crl-16095 164 11 an an DET crl-16095 164 12 earlier early ADJ crl-16095 164 13 observation observation NOUN crl-16095 164 14 by by ADP crl-16095 164 15 bernie bernie PROPN crl-16095 164 16 sloan,15 sloan,15 NOUN crl-16095 164 17 who who PRON crl-16095 164 18 argued argue VERB crl-16095 164 19 that that SCONJ crl-16095 164 20 many many ADJ crl-16095 164 21 of of ADP crl-16095 164 22 the the DET crl-16095 164 23 skills skill NOUN crl-16095 164 24 prized prize VERB crl-16095 164 25 in in ADP crl-16095 164 26 a a DET crl-16095 164 27 reference reference NOUN crl-16095 164 28 interview interview NOUN crl-16095 164 29 many many ADJ crl-16095 164 30 seem seem VERB crl-16095 164 31 contrived contrived ADJ crl-16095 164 32 or or CCONJ crl-16095 164 33 artificial artificial ADJ crl-16095 164 34 in in ADP crl-16095 164 35 a a DET crl-16095 164 36 textual textual ADJ crl-16095 164 37 environment environment NOUN crl-16095 164 38 . . PUNCT crl-16095 165 1 sloan sloan PROPN crl-16095 165 2 speculated speculate VERB crl-16095 165 3 that that SCONJ crl-16095 165 4 complaints complaint VERB crl-16095 165 5 about about ADP crl-16095 165 6 a a DET crl-16095 165 7 librarian librarian ADJ crl-16095 165 8 ’s ’s PRON crl-16095 165 9 “ " PUNCT crl-16095 165 10 attitude attitude NOUN crl-16095 165 11 ” " PUNCT crl-16095 165 12 in in ADP crl-16095 165 13 a a DET crl-16095 165 14 vr vr NOUN crl-16095 165 15 environment environment NOUN crl-16095 165 16 are be AUX crl-16095 165 17 likely likely ADJ crl-16095 165 18 to to PART crl-16095 165 19 “ " PUNCT crl-16095 165 20 stem stem VERB crl-16095 165 21 from from ADP crl-16095 165 22 the the DET crl-16095 165 23 impersonal impersonal ADJ crl-16095 165 24 nature nature NOUN crl-16095 165 25 of of ADP crl-16095 165 26 the the DET crl-16095 165 27 chat chat NOUN crl-16095 165 28 medium medium NOUN crl-16095 165 29 itself itself PRON crl-16095 165 30 ” " PUNCT crl-16095 165 31 and and CCONJ crl-16095 165 32 may may AUX crl-16095 165 33 well well ADV crl-16095 165 34 be be AUX crl-16095 165 35 “ " PUNCT crl-16095 165 36 endemic endemic ADJ crl-16095 165 37 to to ADP crl-16095 165 38 virtual virtual ADJ crl-16095 165 39 librarianship librarianship NOUN crl-16095 165 40 . . PUNCT crl-16095 165 41 ” " PUNCT crl-16095 166 1 based base VERB crl-16095 166 2 on on ADP crl-16095 166 3 literature literature NOUN crl-16095 166 4 collected collect VERB crl-16095 166 5 analyzing analyze VERB crl-16095 166 6 i i PRON crl-16095 166 7 m m VERB crl-16095 166 8 reference reference NOUN crl-16095 166 9 use use NOUN crl-16095 166 10 in in ADP crl-16095 166 11 libraries library NOUN crl-16095 166 12 , , PUNCT crl-16095 166 13 we we PRON crl-16095 166 14 expected expect VERB crl-16095 166 15 that that SCONJ crl-16095 166 16 our our PRON crl-16095 166 17 service service NOUN crl-16095 166 18 would would AUX crl-16095 166 19 be be AUX crl-16095 166 20 used use VERB crl-16095 166 21 frequently frequently ADV crl-16095 166 22 by by ADP crl-16095 166 23 patrons patron NOUN crl-16095 166 24 asking ask VERB crl-16095 166 25 quick quick ADJ crl-16095 166 26 questions question NOUN crl-16095 166 27 regarding regard VERB crl-16095 166 28 library library NOUN crl-16095 166 29 services service NOUN crl-16095 166 30 and and CCONJ crl-16095 166 31 policies policy NOUN crl-16095 166 32 . . PUNCT crl-16095 167 1 instead instead ADV crl-16095 167 2 , , PUNCT crl-16095 167 3 we we PRON crl-16095 167 4 discovered discover VERB crl-16095 167 5 that that SCONJ crl-16095 167 6 a a DET crl-16095 167 7 wide wide ADJ crl-16095 167 8 variety variety NOUN crl-16095 167 9 of of ADP crl-16095 167 10 questions question NOUN crl-16095 167 11 were be AUX crl-16095 167 12 asked ask VERB crl-16095 167 13 , , PUNCT crl-16095 167 14 including include VERB crl-16095 167 15 many many ADJ crl-16095 167 16 in in ADP crl-16095 167 17 - - PUNCT crl-16095 167 18 depth depth NOUN crl-16095 167 19 research research NOUN crl-16095 167 20 questions question NOUN crl-16095 167 21 . . PUNCT crl-16095 168 1 in in ADP crl-16095 168 2 addition addition NOUN crl-16095 168 3 , , PUNCT crl-16095 168 4 the the DET crl-16095 168 5 absence absence NOUN crl-16095 168 6 of of ADP crl-16095 168 7 vendor vendor NOUN crl-16095 168 8 chat chat VERB crl-16095 168 9 features feature NOUN crl-16095 168 10 such such ADJ crl-16095 168 11 as as ADP crl-16095 168 12 cobrowsing cobrowse VERB crl-16095 168 13 or or CCONJ crl-16095 168 14 split split ADJ crl-16095 168 15 screens screen NOUN crl-16095 168 16 did do AUX crl-16095 168 17 not not PART crl-16095 168 18 impact impact VERB crl-16095 168 19 providing provide VERB crl-16095 168 20 effective effective ADJ crl-16095 168 21 instructional instructional ADJ crl-16095 168 22 assistance assistance NOUN crl-16095 168 23 using use VERB crl-16095 168 24 i i PRON crl-16095 168 25 m. m. NOUN crl-16095 168 26 these these DET crl-16095 168 27 analyses analysis NOUN crl-16095 168 28 indicate indicate VERB crl-16095 168 29 that that DET crl-16095 168 30 virtual virtual ADJ crl-16095 168 31 reference reference NOUN crl-16095 168 32 services service NOUN crl-16095 168 33 within within ADP crl-16095 168 34 the the DET crl-16095 168 35 libraries library NOUN crl-16095 168 36 are be AUX crl-16095 168 37 now now ADV crl-16095 168 38 a a DET crl-16095 168 39 core core NOUN crl-16095 168 40 reference reference NOUN crl-16095 168 41 service service NOUN crl-16095 168 42 for for ADP crl-16095 168 43 many many ADJ crl-16095 168 44 patrons patron NOUN crl-16095 168 45 and and CCONJ crl-16095 168 46 may may AUX crl-16095 168 47 be be AUX crl-16095 168 48 the the DET crl-16095 168 49 primary primary ADJ crl-16095 168 50 service service NOUN crl-16095 168 51 a a DET crl-16095 168 52 patron patron NOUN crl-16095 168 53 uses use VERB crl-16095 168 54 to to PART crl-16095 168 55 contact contact VERB crl-16095 168 56 the the DET crl-16095 168 57 reference reference NOUN crl-16095 168 58 desk desk NOUN crl-16095 168 59 . . PUNCT crl-16095 169 1 library library NOUN crl-16095 169 2 policies policy NOUN crl-16095 169 3 , , PUNCT crl-16095 169 4 reference reference NOUN crl-16095 169 5 staffing staffing NOUN crl-16095 169 6 , , PUNCT crl-16095 169 7 and and CCONJ crl-16095 169 8 the the DET crl-16095 169 9 purchasing purchasing NOUN crl-16095 169 10 of of ADP crl-16095 169 11 electronic electronic ADJ crl-16095 169 12 reference reference NOUN crl-16095 169 13 materials material NOUN crl-16095 169 14 and and CCONJ crl-16095 169 15 books book NOUN crl-16095 169 16 need need VERB crl-16095 169 17 to to PART crl-16095 169 18 reflect reflect VERB crl-16095 169 19 this this DET crl-16095 169 20 change change NOUN crl-16095 169 21 to to PART crl-16095 169 22 meet meet VERB crl-16095 169 23 the the DET crl-16095 169 24 needs need NOUN crl-16095 169 25 of of ADP crl-16095 169 26 all all DET crl-16095 169 27 users user NOUN crl-16095 169 28 . . PUNCT crl-16095 170 1 notes note NOUN crl-16095 170 2 1 1 NUM crl-16095 170 3 . . PROPN crl-16095 170 4 elizabeth elizabeth PROPN crl-16095 170 5 brown brown PROPN crl-16095 170 6 , , PUNCT crl-16095 170 7 sarah sarah PROPN crl-16095 170 8 maximiek maximiek PROPN crl-16095 170 9 , , PUNCT crl-16095 170 10 and and CCONJ crl-16095 170 11 erin erin PROPN crl-16095 170 12 rushton rushton PROPN crl-16095 170 13 , , PUNCT crl-16095 170 14 “ " PUNCT crl-16095 170 15 connecting connect VERB crl-16095 170 16 to to ADP crl-16095 170 17 the the DET crl-16095 170 18 students student NOUN crl-16095 170 19 : : PUNCT crl-16095 170 20 launching launch VERB crl-16095 170 21 instant instant ADJ crl-16095 170 22 messaging messaging NOUN crl-16095 170 23 reference reference NOUN crl-16095 170 24 at at ADP crl-16095 170 25 binghamton binghamton PROPN crl-16095 170 26 university university PROPN crl-16095 170 27 , , PUNCT crl-16095 170 28 ” " PUNCT crl-16095 170 29 college college NOUN crl-16095 170 30 & & CCONJ crl-16095 170 31 undergraduate undergraduate PROPN crl-16095 170 32 libraries library NOUN crl-16095 170 33 1 1 NUM crl-16095 170 34 , , PUNCT crl-16095 170 35 no no NOUN crl-16095 170 36 . . NOUN crl-16095 170 37 4 4 NUM crl-16095 170 38 ( ( PUNCT crl-16095 170 39 2006 2006 NUM crl-16095 170 40 ): ): PUNCT crl-16095 170 41 31–42 31–42 NUM crl-16095 170 42 . . PROPN crl-16095 170 43 2 2 X crl-16095 170 44 . . X crl-16095 170 45 peter peter PROPN crl-16095 170 46 hernon hernon PROPN crl-16095 170 47 and and CCONJ crl-16095 170 48 charles charles PROPN crl-16095 170 49 r. r. PROPN crl-16095 170 50 mcclure mcclure PROPN crl-16095 170 51 , , PUNCT crl-16095 170 52 unobtrusive unobtrusive ADJ crl-16095 170 53 testing testing NOUN crl-16095 170 54 and and CCONJ crl-16095 170 55 library library NOUN crl-16095 170 56 reference reference NOUN crl-16095 170 57 services service NOUN crl-16095 170 58 ( ( PUNCT crl-16095 170 59 norwood norwood PROPN crl-16095 170 60 , , PUNCT crl-16095 170 61 n.j n.j PROPN crl-16095 170 62 . . PROPN crl-16095 170 63 : : PUNCT crl-16095 170 64 ablex ablex PROPN crl-16095 170 65 , , PUNCT crl-16095 170 66 1987 1987 NUM crl-16095 170 67 ) ) PUNCT crl-16095 170 68 . . PUNCT crl-16095 171 1 3 3 X crl-16095 171 2 . . PROPN crl-16095 171 3 joann joann PROPN crl-16095 171 4 sears sears PROPN crl-16095 171 5 , , PUNCT crl-16095 171 6 “ " PUNCT crl-16095 171 7 chat chat VERB crl-16095 171 8 reference reference NOUN crl-16095 171 9 service service NOUN crl-16095 171 10 : : PUNCT crl-16095 171 11 an an DET crl-16095 171 12 analysis analysis NOUN crl-16095 171 13 of of ADP crl-16095 171 14 one one NUM crl-16095 171 15 semester semester NOUN crl-16095 171 16 ’s ’s PART crl-16095 171 17 data datum NOUN crl-16095 171 18 , , PUNCT crl-16095 171 19 ” " PUNCT crl-16095 171 20 issues issue NOUN crl-16095 171 21 in in ADP crl-16095 171 22 science science NOUN crl-16095 171 23 and and CCONJ crl-16095 171 24 technology technology NOUN crl-16095 171 25 librarianship librarianship NOUN crl-16095 171 26 32 32 NUM crl-16095 171 27 ( ( PUNCT crl-16095 171 28 2001 2001 NUM crl-16095 171 29 ): ): PUNCT crl-16095 171 30 200–06 200–06 NUM crl-16095 171 31 . . PUNCT crl-16095 172 1 4 4 X crl-16095 172 2 . . PROPN crl-16095 172 3 ian ian PROPN crl-16095 172 4 j. j. PROPN crl-16095 172 5 lee lee PROPN crl-16095 172 6 , , PUNCT crl-16095 172 7 “ " PUNCT crl-16095 172 8 do do AUX crl-16095 172 9 virtual virtual ADJ crl-16095 172 10 reference reference NOUN crl-16095 172 11 librarians librarian VERB crl-16095 172 12 dream dream NOUN crl-16095 172 13 of of ADP crl-16095 172 14 digital digital ADJ crl-16095 172 15 reference reference NOUN crl-16095 172 16 questions question NOUN crl-16095 172 17 ? ? PUNCT crl-16095 173 1 a a DET crl-16095 173 2 qualitative qualitative ADJ crl-16095 173 3 and and CCONJ crl-16095 173 4 quantitative quantitative ADJ crl-16095 173 5 analysis analysis NOUN crl-16095 173 6 of of ADP crl-16095 173 7 e e NOUN crl-16095 173 8 - - NOUN crl-16095 173 9 mail mail NOUN crl-16095 173 10 and and CCONJ crl-16095 173 11 chat chat VERB crl-16095 173 12 reference reference NOUN crl-16095 173 13 , , PUNCT crl-16095 173 14 ” " PUNCT crl-16095 173 15 australian australian ADJ crl-16095 173 16 academic academic ADJ crl-16095 173 17 and and CCONJ crl-16095 173 18 research research NOUN crl-16095 173 19 libraries library NOUN crl-16095 173 20 35 35 NUM crl-16095 173 21 , , PUNCT crl-16095 173 22 no no NOUN crl-16095 173 23 . . NOUN crl-16095 173 24 2 2 NUM crl-16095 173 25 ( ( PUNCT crl-16095 173 26 2004 2004 NUM crl-16095 173 27 ): ): PUNCT crl-16095 173 28 95–109 95–109 PROPN crl-16095 173 29 . . PROPN crl-16095 174 1 5 5 X crl-16095 174 2 . . X crl-16095 174 3 julie julie PROPN crl-16095 174 4 arnold arnold PROPN crl-16095 174 5 and and CCONJ crl-16095 174 6 neil neil PROPN crl-16095 174 7 kaske kaske NOUN crl-16095 174 8 , , PUNCT crl-16095 174 9 “ " PUNCT crl-16095 174 10 evaluating evaluate VERB crl-16095 174 11 the the DET crl-16095 174 12 quality quality NOUN crl-16095 174 13 of of ADP crl-16095 174 14 a a DET crl-16095 174 15 chat chat ADJ crl-16095 174 16 service service NOUN crl-16095 174 17 , , PUNCT crl-16095 174 18 ” " PUNCT crl-16095 174 19 portal portal ADJ crl-16095 174 20 : : PUNCT crl-16095 174 21 libraries library NOUN crl-16095 174 22 & & CCONJ crl-16095 174 23 the the DET crl-16095 174 24 academy academy NOUN crl-16095 174 25 5 5 NUM crl-16095 174 26 , , PUNCT crl-16095 174 27 no no NOUN crl-16095 174 28 . . NOUN crl-16095 174 29 2 2 NUM crl-16095 174 30 ( ( PUNCT crl-16095 174 31 2005 2005 NUM crl-16095 174 32 ): ): PUNCT crl-16095 174 33 177–93 177–93 PROPN crl-16095 174 34 . . PUNCT crl-16095 175 1 6 6 NUM crl-16095 175 2 . . X crl-16095 175 3 jenna jenna PROPN crl-16095 175 4 ryan ryan PROPN crl-16095 175 5 , , PUNCT crl-16095 175 6 alice alice PROPN crl-16095 175 7 l. l. PROPN crl-16095 175 8 daughtery daughtery PROPN crl-16095 175 9 , , PUNCT crl-16095 175 10 and and CCONJ crl-16095 175 11 emily emily PROPN crl-16095 175 12 c. c. PROPN crl-16095 175 13 mauldin mauldin PROPN crl-16095 175 14 , , PUNCT crl-16095 175 15 “ " PUNCT crl-16095 175 16 exploring explore VERB crl-16095 175 17 the the DET crl-16095 175 18 lsu lsu NOUN crl-16095 175 19 libraries library NOUN crl-16095 175 20 ’ ' PUNCT crl-16095 175 21 virtual virtual ADJ crl-16095 175 22 reference reference NOUN crl-16095 175 23 transcripts transcript NOUN crl-16095 175 24 : : PUNCT crl-16095 175 25 an an DET crl-16095 175 26 analysis analysis NOUN crl-16095 175 27 , , PUNCT crl-16095 175 28 ” " PUNCT crl-16095 175 29 electronic electronic ADJ crl-16095 175 30 journal journal NOUN crl-16095 175 31 of of ADP crl-16095 175 32 academic academic ADJ crl-16095 175 33 & & CCONJ crl-16095 175 34 special special ADJ crl-16095 175 35 librarianship librarianship NOUN crl-16095 175 36 7 7 NUM crl-16095 175 37 , , PUNCT crl-16095 175 38 no no NOUN crl-16095 175 39 . . NOUN crl-16095 175 40 3 3 NUM crl-16095 175 41 ( ( PUNCT crl-16095 175 42 2006 2006 NUM crl-16095 175 43 ): ): PUNCT crl-16095 175 44 1 1 NUM crl-16095 175 45 . . NUM crl-16095 175 46 7 7 NUM crl-16095 175 47 . . X crl-16095 175 48 pnina pnina PROPN crl-16095 175 49 shachaf shachaf PROPN crl-16095 175 50 and and CCONJ crl-16095 175 51 sarah sarah PROPN crl-16095 175 52 m. m. PROPN crl-16095 175 53 horowitz horowitz PROPN crl-16095 175 54 , , PUNCT crl-16095 175 55 “ " PUNCT crl-16095 175 56 virtual virtual ADJ crl-16095 175 57 reference reference NOUN crl-16095 175 58 service service NOUN crl-16095 175 59 evaluation evaluation NOUN crl-16095 175 60 : : PUNCT crl-16095 175 61 adherence adherence NOUN crl-16095 175 62 to to ADP crl-16095 175 63 rusa rusa VERB crl-16095 175 64 behavioral behavioral ADJ crl-16095 175 65 guideline guideline NOUN crl-16095 175 66 and and CCONJ crl-16095 175 67 ifla ifla PROPN crl-16095 175 68 digital digital PROPN crl-16095 175 69 reference reference NOUN crl-16095 175 70 guidelines guideline NOUN crl-16095 175 71 , , PUNCT crl-16095 175 72 ” " PUNCT crl-16095 175 73 library library NOUN crl-16095 175 74 and and CCONJ crl-16095 175 75 information information NOUN crl-16095 175 76 science science NOUN crl-16095 175 77 research research NOUN crl-16095 175 78 30 30 NUM crl-16095 175 79 , , PUNCT crl-16095 175 80 no no NOUN crl-16095 175 81 . . NOUN crl-16095 175 82 2 2 NUM crl-16095 175 83 ( ( PUNCT crl-16095 175 84 2008 2008 NUM crl-16095 175 85 ): ): PUNCT crl-16095 175 86 122–37 122–37 PROPN crl-16095 175 87 . . PUNCT crl-16095 176 1 8 8 X crl-16095 176 2 . . PUNCT crl-16095 177 1 christina christina PROPN crl-16095 177 2 desai desai PROPN crl-16095 177 3 and and CCONJ crl-16095 177 4 stephanie stephanie PROPN crl-16095 177 5 j. j. PROPN crl-16095 177 6 graves graves PROPN crl-16095 177 7 , , PUNCT crl-16095 177 8 “ " PUNCT crl-16095 177 9 instruction instruction NOUN crl-16095 177 10 via via ADP crl-16095 177 11 instant instant ADJ crl-16095 177 12 messaging messaging NOUN crl-16095 177 13 reference reference NOUN crl-16095 177 14 : : PUNCT crl-16095 177 15 what what PRON crl-16095 177 16 ’s ’s AUX crl-16095 177 17 happening happen VERB crl-16095 177 18 , , PUNCT crl-16095 177 19 ” " PUNCT crl-16095 177 20 the the DET crl-16095 177 21 electronic electronic ADJ crl-16095 177 22 library library NOUN crl-16095 177 23 4 4 NUM crl-16095 177 24 , , PUNCT crl-16095 177 25 no no NOUN crl-16095 177 26 . . NOUN crl-16095 177 27 2 2 NUM crl-16095 177 28 ( ( PUNCT crl-16095 177 29 2006 2006 NUM crl-16095 177 30 ): ): PUNCT crl-16095 177 31 174–89 174–89 PROPN crl-16095 177 32 . . PROPN crl-16095 178 1 9 9 NUM crl-16095 178 2 . . X crl-16095 178 3 daniel daniel PROPN crl-16095 178 4 g. g. PROPN crl-16095 178 5 kipnis kipnis PROPN crl-16095 178 6 and and CCONJ crl-16095 178 7 gary gary PROPN crl-16095 178 8 e. e. PROPN crl-16095 178 9 kaplan kaplan PROPN crl-16095 178 10 , , PUNCT crl-16095 178 11 “ " PUNCT crl-16095 178 12 analysis analysis NOUN crl-16095 178 13 and and CCONJ crl-16095 178 14 lessons lesson NOUN crl-16095 178 15 learned learn VERB crl-16095 178 16 instituting institute VERB crl-16095 178 17 an an DET crl-16095 178 18 instant instant ADJ crl-16095 178 19 messaging messaging NOUN crl-16095 178 20 reference reference NOUN crl-16095 178 21 service service NOUN crl-16095 178 22 at at ADP crl-16095 178 23 an an DET crl-16095 178 24 academic academic ADJ crl-16095 178 25 health health NOUN crl-16095 178 26 sciences science NOUN crl-16095 178 27 library library PROPN crl-16095 178 28 : : PUNCT crl-16095 178 29 the the DET crl-16095 178 30 first first ADJ crl-16095 178 31 year year NOUN crl-16095 178 32 , , PUNCT crl-16095 178 33 ” " PUNCT crl-16095 178 34 medical medical ADJ crl-16095 178 35 reference reference NOUN crl-16095 178 36 services service NOUN crl-16095 178 37 quarterly quarterly ADJ crl-16095 178 38 27 27 NUM crl-16095 178 39 , , PUNCT crl-16095 178 40 no no NOUN crl-16095 178 41 . . NOUN crl-16095 178 42 1 1 NUM crl-16095 178 43 ( ( PUNCT crl-16095 178 44 2008 2008 NUM crl-16095 178 45 ): ): PUNCT crl-16095 178 46 33–51 33–51 NUM crl-16095 178 47 . . NUM crl-16095 178 48 10 10 NUM crl-16095 178 49 . . PUNCT crl-16095 179 1 william william PROPN crl-16095 179 2 a. a. PROPN crl-16095 179 3 katz katz PROPN crl-16095 179 4 , , PUNCT crl-16095 179 5 introduction introduction NOUN crl-16095 179 6 to to ADP crl-16095 179 7 reference reference NOUN crl-16095 179 8 work work NOUN crl-16095 179 9 , , PUNCT crl-16095 179 10 7th 7th ADJ crl-16095 179 11 ed ed NOUN crl-16095 179 12 . . PUNCT crl-16095 180 1 ( ( PUNCT crl-16095 180 2 new new PROPN crl-16095 180 3 york york PROPN crl-16095 180 4 : : PUNCT crl-16095 180 5 mcgraw mcgraw PROPN crl-16095 180 6 hill hill PROPN crl-16095 180 7 , , PUNCT crl-16095 180 8 1992 1992 NUM crl-16095 180 9 ) ) PUNCT crl-16095 180 10 . . PUNCT crl-16095 181 1 11 11 NUM crl-16095 181 2 . . PUNCT crl-16095 181 3 arnold arnold PROPN crl-16095 181 4 and and CCONJ crl-16095 181 5 kaske kaske NOUN crl-16095 181 6 , , PUNCT crl-16095 181 7 “ " PUNCT crl-16095 181 8 evaluating evaluate VERB crl-16095 181 9 the the DET crl-16095 181 10 quality quality NOUN crl-16095 181 11 of of ADP crl-16095 181 12 a a DET crl-16095 181 13 chat chat NOUN crl-16095 181 14 service service NOUN crl-16095 181 15 . . PUNCT crl-16095 181 16 ” " PUNCT crl-16095 182 1 12 12 NUM crl-16095 182 2 . . PUNCT crl-16095 183 1 rusa rusa NOUN crl-16095 183 2 rss rss VERB crl-16095 183 3 management management NOUN crl-16095 183 4 of of ADP crl-16095 183 5 reference reference NOUN crl-16095 183 6 committee committee NOUN crl-16095 183 7 , , PUNCT crl-16095 183 8 guidelines guideline NOUN crl-16095 183 9 for for ADP crl-16095 183 10 the the DET crl-16095 183 11 behavioral behavioral ADJ crl-16095 183 12 performance performance NOUN crl-16095 183 13 of of ADP crl-16095 183 14 reference reference NOUN crl-16095 183 15 and and CCONJ crl-16095 183 16 information information NOUN crl-16095 183 17 service service NOUN crl-16095 183 18 providers provider NOUN crl-16095 183 19 , , PUNCT crl-16095 183 20 june june PROPN crl-16095 183 21 2004 2004 NUM crl-16095 183 22 . . PUNCT crl-16095 184 1 available available ADJ crl-16095 184 2 online online ADV crl-16095 184 3 at at ADP crl-16095 184 4 www.ala.org/template.cfm?section=home&template=/contentmanagement/contentdisplay www.ala.org/template.cfm?section=home&template=/contentmanagement/contentdisplay NOUN crl-16095 184 5 . . PUNCT crl-16095 185 1 cfm&contentid=26937 cfm&contentid=26937 PROPN crl-16095 185 2 . . PUNCT crl-16095 186 1 [ [ X crl-16095 186 2 accessed access VERB crl-16095 186 3 18 18 NUM crl-16095 186 4 march march NOUN crl-16095 186 5 2009 2009 NUM crl-16095 186 6 ] ] PUNCT crl-16095 186 7 . . PUNCT crl-16095 187 1 13 13 NUM crl-16095 187 2 . . PUNCT crl-16095 188 1 peter peter PROPN crl-16095 188 2 hernon hernon PROPN crl-16095 188 3 and and CCONJ crl-16095 188 4 charles charles PROPN crl-16095 188 5 r. r. PROPN crl-16095 188 6 mcclure mcclure PROPN crl-16095 188 7 , , PUNCT crl-16095 188 8 “ " PUNCT crl-16095 188 9 unobtrusive unobtrusive ADJ crl-16095 188 10 testing testing NOUN crl-16095 188 11 : : PUNCT crl-16095 188 12 the the DET crl-16095 188 13 55 55 NUM crl-16095 188 14 % % NOUN crl-16095 188 15 rule rule NOUN crl-16095 188 16 , , PUNCT crl-16095 188 17 ” " PUNCT crl-16095 188 18 library library PROPN crl-16095 188 19 journal journal PROPN crl-16095 188 20 111 111 NUM crl-16095 188 21 , , PUNCT crl-16095 188 22 no no NOUN crl-16095 188 23 . . NOUN crl-16095 188 24 7 7 NUM crl-16095 188 25 ( ( PUNCT crl-16095 188 26 1986 1986 NUM crl-16095 188 27 ): ): PUNCT crl-16095 188 28 37–41 37–41 NUM crl-16095 188 29 . . NUM crl-16095 188 30 14 14 NUM crl-16095 188 31 . . PUNCT crl-16095 189 1 wyoma wyoma PROPN crl-16095 189 2 van van PROPN crl-16095 189 3 duinkerken duinkerken PROPN crl-16095 189 4 , , PUNCT crl-16095 189 5 jane jane NOUN crl-16095 189 6 stephens stephen NOUN crl-16095 189 7 , , PUNCT crl-16095 189 8 and and CCONJ crl-16095 189 9 karen karen PROPN crl-16095 189 10 i. i. PROPN crl-16095 189 11 macdonald macdonald PROPN crl-16095 189 12 , , PUNCT crl-16095 189 13 “ " PUNCT crl-16095 189 14 the the DET crl-16095 189 15 chat chat PROPN crl-16095 189 16 reference reference NOUN crl-16095 189 17 interview interview NOUN crl-16095 189 18 : : PUNCT crl-16095 189 19 seeking seek VERB crl-16095 189 20 evidence evidence NOUN crl-16095 189 21 based base VERB crl-16095 189 22 on on ADP crl-16095 189 23 rusa rusa PROPN crl-16095 189 24 ’s ’s PART crl-16095 189 25 guidelines guideline NOUN crl-16095 189 26 : : PUNCT crl-16095 189 27 a a DET crl-16095 189 28 case case NOUN crl-16095 189 29 study study NOUN crl-16095 189 30 at at ADP crl-16095 189 31 texas texas PROPN crl-16095 189 32 a&m a&m PROPN crl-16095 189 33 university university PROPN crl-16095 189 34 libraries library NOUN crl-16095 189 35 , , PUNCT crl-16095 189 36 ” " PUNCT crl-16095 189 37 new new ADJ crl-16095 189 38 library library NOUN crl-16095 189 39 world world NOUN crl-16095 189 40 110 110 NUM crl-16095 189 41 , , PUNCT crl-16095 189 42 nos nos PROPN crl-16095 189 43 . . PROPN crl-16095 190 1 3/4 3/4 NUM crl-16095 190 2 ( ( PUNCT crl-16095 190 3 2009 2009 NUM crl-16095 190 4 ): ): PUNCT crl-16095 190 5 107–21 107–21 NUM crl-16095 190 6 . . PUNCT crl-16095 191 1 15 15 NUM crl-16095 191 2 . . PUNCT crl-16095 191 3 bernie bernie PROPN crl-16095 191 4 sloan sloan PROPN crl-16095 191 5 , , PUNCT crl-16095 191 6 e e NOUN crl-16095 191 7 - - NOUN crl-16095 191 8 mail mail NOUN crl-16095 191 9 to to ADP crl-16095 191 10 library library NOUN crl-16095 191 11 reference reference NOUN crl-16095 191 12 issues issue NOUN crl-16095 191 13 electronic electronic ADJ crl-16095 191 14 mailing mailing NOUN crl-16095 191 15 list list NOUN crl-16095 191 16 ( ( PUNCT crl-16095 191 17 re re ADP crl-16095 191 18 : : PUNCT crl-16095 191 19 how how SCONJ crl-16095 191 20 to to PART crl-16095 191 21 help help VERB crl-16095 191 22 frustrated frustrated ADJ crl-16095 191 23 searchers searcher NOUN crl-16095 191 24 ) ) PUNCT crl-16095 191 25 , , PUNCT crl-16095 191 26 may may AUX crl-16095 191 27 10 10 NUM crl-16095 191 28 , , PUNCT crl-16095 191 29 2005 2005 NUM crl-16095 191 30 . . PUNCT crl-16095 192 1 370 370 NUM crl-16095 192 2       SPACE crl-16095 192 3 college college NOUN crl-16095 192 4     SPACE crl-16095 192 5 & & CCONJ crl-16095 192 6     SPACE crl-16095 192 7 research research NOUN crl-16095 192 8     SPACE crl-16095 192 9 libraries library NOUN crl-16095 192 10     SPACE crl-16095 192 11 july july PROPN crl-16095 192 12     SPACE crl-16095 192 13 2010 2010 NUM crl-16095 192 14 appendix appendix NOUN crl-16095 192 15 . . PUNCT crl-16095 192 16     SPACE crl-16095 192 17 transcript transcript NOUN crl-16095 192 18     SPACE crl-16095 192 19 coding code VERB crl-16095 192 20     SPACE crl-16095 192 21 key key ADJ crl-16095 192 22 day day NOUN crl-16095 192 23 : : PUNCT crl-16095 192 24     SPACE crl-16095 192 25 select select ADJ crl-16095 192 26 from from ADP crl-16095 192 27 drop drop NOUN crl-16095 192 28 - - PUNCT crl-16095 192 29 down down ADP crl-16095 192 30 box box NOUN crl-16095 192 31 . . PUNCT crl-16095 193 1 date date NOUN crl-16095 193 2 : : PUNCT crl-16095 193 3     SPACE crl-16095 193 4 the the DET crl-16095 193 5 date date NOUN crl-16095 193 6 should should AUX crl-16095 193 7 be be AUX crl-16095 193 8 entered enter VERB crl-16095 193 9 in in ADP crl-16095 193 10 same same ADJ crl-16095 193 11 format format NOUN crl-16095 193 12 as as SCONJ crl-16095 193 13 it it PRON crl-16095 193 14 appears appear VERB crl-16095 193 15 on on ADP crl-16095 193 16 transcript transcript NOUN crl-16095 193 17 : : PUNCT crl-16095 193 18 e.g. e.g. ADV crl-16095 193 19 , , PUNCT crl-16095 193 20 04_may_06 04_may_06 NUM crl-16095 193 21 or or CCONJ crl-16095 193 22 20_jan 20_jan NUM crl-16095 193 23 2_05 2_05 NUM crl-16095 193 24 . . PUNCT crl-16095 193 25 session session NOUN crl-16095 193 26     SPACE crl-16095 193 27 start start VERB crl-16095 193 28     SPACE crl-16095 193 29 and and CCONJ crl-16095 193 30     SPACE crl-16095 193 31 session session NOUN crl-16095 193 32     SPACE crl-16095 193 33 end end NOUN crl-16095 193 34 : : PUNCT crl-16095 193 35     SPACE crl-16095 193 36 indicate indicate VERB crl-16095 193 37 in in ADP crl-16095 193 38 24 24 NUM crl-16095 193 39 - - PUNCT crl-16095 193 40 hour hour NOUN crl-16095 193 41 time time NOUN crl-16095 193 42 . . PUNCT crl-16095 194 1 account account NOUN crl-16095 194 2 : : PUNCT crl-16095 194 3 default default NOUN crl-16095 194 4 is be AUX crl-16095 194 5 bumain bumain ADJ crl-16095 194 6 . . PUNCT crl-16095 195 1 change change VERB crl-16095 195 2 if if SCONJ crl-16095 195 3 busci busci NOUN crl-16095 195 4 . . PUNCT crl-16095 196 1 repeat repeat NOUN crl-16095 196 2     SPACE crl-16095 196 3 user user NOUN crl-16095 196 4 : : PUNCT crl-16095 196 5 default default NOUN crl-16095 196 6 is be AUX crl-16095 196 7 no no NOUN crl-16095 196 8 . . PUNCT crl-16095 197 1 a a DET crl-16095 197 2 repeat repeat NOUN crl-16095 197 3 user user NOUN crl-16095 197 4 is be AUX crl-16095 197 5 someone someone PRON crl-16095 197 6 who who PRON crl-16095 197 7 has have AUX crl-16095 197 8 used use VERB crl-16095 197 9 the the DET crl-16095 197 10 service service NOUN crl-16095 197 11 more more ADJ crl-16095 197 12 than than ADP crl-16095 197 13 one one NUM crl-16095 197 14 occasion occasion NOUN crl-16095 197 15 . . PUNCT crl-16095 198 1 do do AUX crl-16095 198 2 not not PART crl-16095 198 3 count count VERB crl-16095 198 4 users user NOUN crl-16095 198 5 who who PRON crl-16095 198 6 reopen reopen VERB crl-16095 198 7 a a DET crl-16095 198 8 session session NOUN crl-16095 198 9 to to PART crl-16095 198 10 ask ask VERB crl-16095 198 11 additional additional ADJ crl-16095 198 12 or or CCONJ crl-16095 198 13 follow follow VERB crl-16095 198 14 - - PUNCT crl-16095 198 15 up up ADP crl-16095 198 16 questions question NOUN crl-16095 198 17 . . PUNCT crl-16095 199 1 the the DET crl-16095 199 2 transcripts transcript NOUN crl-16095 199 3 have have AUX crl-16095 199 4 been be AUX crl-16095 199 5 organized organize VERB crl-16095 199 6 by by ADP crl-16095 199 7 user user NOUN crl-16095 199 8 name name NOUN crl-16095 199 9 so so ADV crl-16095 199 10 repeat repeat NOUN crl-16095 199 11 users user NOUN crl-16095 199 12 should should AUX crl-16095 199 13 be be AUX crl-16095 199 14 grouped group VERB crl-16095 199 15 together together ADV crl-16095 199 16 . . PUNCT crl-16095 200 1 delay delay NOUN crl-16095 200 2     SPACE crl-16095 200 3 in in ADP crl-16095 200 4     SPACE crl-16095 200 5 response response NOUN crl-16095 200 6 : : PUNCT crl-16095 200 7     SPACE crl-16095 200 8 indicate indicate VERB crl-16095 200 9 no no INTJ crl-16095 200 10 if if SCONJ crl-16095 200 11 question question NOUN crl-16095 200 12 was be AUX crl-16095 200 13 responded respond VERB crl-16095 200 14 to to ADP crl-16095 200 15 in in ADP crl-16095 200 16 less less ADJ crl-16095 200 17 than than ADP crl-16095 200 18 a a DET crl-16095 200 19 minute minute NOUN crl-16095 200 20 . . PUNCT crl-16095 201 1 indicate indicate VERB crl-16095 201 2 yes yes INTJ crl-16095 201 3 if if SCONJ crl-16095 201 4 it it PRON crl-16095 201 5 took take VERB crl-16095 201 6 a a DET crl-16095 201 7 librarian librarian NOUN crl-16095 201 8 over over ADP crl-16095 201 9 a a DET crl-16095 201 10 minute minute NOUN crl-16095 201 11 to to PART crl-16095 201 12 respond respond VERB crl-16095 201 13 . . PUNCT crl-16095 202 1 no no DET crl-16095 202 2     SPACE crl-16095 202 3 response response NOUN crl-16095 202 4 : : PUNCT crl-16095 202 5     SPACE crl-16095 202 6 default default NOUN crl-16095 202 7 is be AUX crl-16095 202 8 no no NOUN crl-16095 202 9 . . PUNCT crl-16095 203 1 check check VERB crl-16095 203 2 yes yes INTJ crl-16095 203 3 if if SCONJ crl-16095 203 4 there there PRON crl-16095 203 5 was be VERB crl-16095 203 6 a a DET crl-16095 203 7 delay delay NOUN crl-16095 203 8 in in ADP crl-16095 203 9 the the DET crl-16095 203 10 response response NOUN crl-16095 203 11 . . PUNCT crl-16095 204 1 time time NOUN crl-16095 204 2     SPACE crl-16095 204 3 lapse lapse NOUN crl-16095 204 4     SPACE crl-16095 204 5 ( ( PUNCT crl-16095 204 6 minutes minute NOUN crl-16095 204 7 ): ): PUNCT crl-16095 204 8     SPACE crl-16095 204 9 indicate indicate VERB crl-16095 204 10 the the DET crl-16095 204 11 number number NOUN crl-16095 204 12 of of ADP crl-16095 204 13 minutes minute NOUN crl-16095 204 14 it it PRON crl-16095 204 15 took take VERB crl-16095 204 16 for for SCONJ crl-16095 204 17 the the DET crl-16095 204 18 librarian librarian NOUN crl-16095 204 19 to to PART crl-16095 204 20 respond respond VERB crl-16095 204 21 or or CCONJ crl-16095 204 22 if if SCONJ crl-16095 204 23 no no DET crl-16095 204 24 response response NOUN crl-16095 204 25 . . PUNCT crl-16095 205 1 no no DET crl-16095 205 2     SPACE crl-16095 205 3 response response NOUN crl-16095 205 4 : : PUNCT crl-16095 205 5     SPACE crl-16095 205 6 check check VERB crl-16095 205 7 if if SCONJ crl-16095 205 8 there there PRON crl-16095 205 9 was be VERB crl-16095 205 10 no no DET crl-16095 205 11 response response NOUN crl-16095 205 12 from from ADP crl-16095 205 13 a a DET crl-16095 205 14 librarian librarian NOUN crl-16095 205 15 or or CCONJ crl-16095 205 16 if if SCONJ crl-16095 205 17 user user NOUN crl-16095 205 18 failed fail VERB crl-16095 205 19 to to PART crl-16095 205 20 respond respond VERB crl-16095 205 21 after after ADP crl-16095 205 22 asking ask VERB crl-16095 205 23 a a DET crl-16095 205 24 question question NOUN crl-16095 205 25 . . PUNCT crl-16095 206 1 user user NOUN crl-16095 206 2     SPACE crl-16095 206 3 demographic demographic ADJ crl-16095 206 4 : : PUNCT crl-16095 206 5     SPACE crl-16095 206 6 enter enter VERB crl-16095 206 7 as as ADP crl-16095 206 8 “ " PUNCT crl-16095 206 9 unknown unknown ADJ crl-16095 206 10 ” " PUNCT crl-16095 206 11 unless unless SCONJ crl-16095 206 12 the the DET crl-16095 206 13 user user NOUN crl-16095 206 14 identifies identify VERB crl-16095 206 15 himor himor VERB crl-16095 206 16 herself herself PRON crl-16095 206 17 ( ( PUNCT crl-16095 206 18 e.g. e.g. ADV crl-16095 206 19 , , PUNCT crl-16095 206 20 “ " PUNCT crl-16095 206 21 hi hi INTJ crl-16095 206 22 ; ; PUNCT crl-16095 206 23 i i PRON crl-16095 206 24 ’m ’m VERB crl-16095 206 25 an an DET crl-16095 206 26 undergraduate undergraduate ADJ crl-16095 206 27 student student NOUN crl-16095 206 28 ” " PUNCT crl-16095 206 29 ) ) PUNCT crl-16095 206 30 or or CCONJ crl-16095 206 31 when when SCONJ crl-16095 206 32 it it PRON crl-16095 206 33 is be AUX crl-16095 206 34 it it PRON crl-16095 206 35 evident evident ADJ crl-16095 206 36 from from ADP crl-16095 206 37 reading read VERB crl-16095 206 38 the the DET crl-16095 206 39 transcript transcript NOUN crl-16095 206 40 . . PUNCT crl-16095 207 1 staff staff NOUN crl-16095 207 2     SPACE crl-16095 207 3 demographic demographic ADJ crl-16095 207 4 : : PUNCT crl-16095 207 5     SPACE crl-16095 207 6 leave leave VERB crl-16095 207 7 as as ADP crl-16095 207 8 “ " PUNCT crl-16095 207 9 unknown unknown ADJ crl-16095 207 10 ” " PUNCT crl-16095 207 11 unless unless SCONJ crl-16095 207 12 the the DET crl-16095 207 13 librarian librarian ADJ crl-16095 207 14 identifies identify VERB crl-16095 207 15 heror heror NOUN crl-16095 207 16 himself himself PRON crl-16095 207 17 ( ( PUNCT crl-16095 207 18 e.g. e.g. ADV crl-16095 207 19 , , PUNCT crl-16095 207 20 “ " PUNCT crl-16095 207 21 i i PRON crl-16095 207 22 ’m ’m VERB crl-16095 207 23 the the DET crl-16095 207 24 nursing nursing NOUN crl-16095 207 25 librarian librarian NOUN crl-16095 207 26 ” " PUNCT crl-16095 207 27 ) ) PUNCT crl-16095 207 28 or or CCONJ crl-16095 207 29 when when SCONJ crl-16095 207 30 it it PRON crl-16095 207 31 is be AUX crl-16095 207 32 it it PRON crl-16095 207 33 evident evident ADJ crl-16095 207 34 from from ADP crl-16095 207 35 reading read VERB crl-16095 207 36 the the DET crl-16095 207 37 transcript transcript NOUN crl-16095 207 38 . . PUNCT crl-16095 208 1 how how SCONJ crl-16095 208 2     SPACE crl-16095 208 3 many many ADJ crl-16095 208 4     SPACE crl-16095 208 5 questions question NOUN crl-16095 208 6     SPACE crl-16095 208 7 did do VERB crl-16095 208 8     SPACE crl-16095 208 9 the the DET crl-16095 208 10     SPACE crl-16095 208 11 user user NOUN crl-16095 208 12     SPACE crl-16095 208 13 ask ask VERB crl-16095 208 14 ? ? PUNCT crl-16095 208 15     SPACE crl-16095 208 16 count count VERB crl-16095 208 17 only only ADJ crl-16095 208 18 distinct distinct ADJ crl-16095 208 19 reference reference NOUN crl-16095 208 20 questions question NOUN crl-16095 208 21 . . PUNCT crl-16095 209 1 for for ADP crl-16095 209 2 example example NOUN crl-16095 209 3 , , PUNCT crl-16095 209 4 “ " PUNCT crl-16095 209 5 can can AUX crl-16095 209 6 you you PRON crl-16095 209 7 tell tell VERB crl-16095 209 8 me i PRON crl-16095 209 9 how how SCONJ crl-16095 209 10 much much ADJ crl-16095 209 11 photocopying photocopying NOUN crl-16095 209 12 is be AUX crl-16095 209 13 and and CCONJ crl-16095 209 14 where where SCONJ crl-16095 209 15 do do AUX crl-16095 209 16 i i PRON crl-16095 209 17 find find VERB crl-16095 209 18 peerreviewed peerreviewed ADJ crl-16095 209 19 article article NOUN crl-16095 209 20 ? ? PUNCT crl-16095 209 21 ” " PUNCT crl-16095 209 22 do do AUX crl-16095 209 23 not not PART crl-16095 209 24 count count VERB crl-16095 209 25 related related ADJ crl-16095 209 26 questions question NOUN crl-16095 209 27 . . PUNCT crl-16095 210 1 what what PRON crl-16095 210 2     SPACE crl-16095 210 3 was be AUX crl-16095 210 4     SPACE crl-16095 210 5 the the DET crl-16095 210 6     SPACE crl-16095 210 7 reference reference NOUN crl-16095 210 8     SPACE crl-16095 210 9 question question NOUN crl-16095 210 10 ? ? PUNCT crl-16095 210 11     SPACE crl-16095 210 12 quote quote INTJ crl-16095 210 13 or or CCONJ crl-16095 210 14 paraphrase paraphrase VERB crl-16095 210 15 the the DET crl-16095 210 16 user user PROPN crl-16095 210 17 ’s ’s PART crl-16095 210 18 question(s question(s PROPN crl-16095 210 19 ) ) PUNCT crl-16095 210 20 using use VERB crl-16095 210 21 the the DET crl-16095 210 22 user user NOUN crl-16095 210 23 ’s ’s PART crl-16095 210 24 terminology terminology NOUN crl-16095 210 25 . . PUNCT crl-16095 211 1 if if SCONJ crl-16095 211 2 possible possible ADJ crl-16095 211 3 , , PUNCT crl-16095 211 4 identify identify VERB crl-16095 211 5 the the DET crl-16095 211 6 topic topic NOUN crl-16095 211 7 : : PUNCT crl-16095 211 8 e.g. e.g. ADV crl-16095 211 9 , , PUNCT crl-16095 211 10 “ " PUNCT crl-16095 211 11 looking look VERB crl-16095 211 12 for for ADP crl-16095 211 13 articles article NOUN crl-16095 211 14 related relate VERB crl-16095 211 15 to to ADP crl-16095 211 16 the the DET crl-16095 211 17 portrayal portrayal NOUN crl-16095 211 18 of of ADP crl-16095 211 19 women woman NOUN crl-16095 211 20 in in ADP crl-16095 211 21 advertising advertising NOUN crl-16095 211 22 . . PUNCT crl-16095 211 23 ” " PUNCT crl-16095 212 1 how how SCONJ crl-16095 212 2     SPACE crl-16095 212 3 would would AUX crl-16095 212 4     SPACE crl-16095 212 5 you you PRON crl-16095 212 6     SPACE crl-16095 212 7 characterize characterize VERB crl-16095 212 8     SPACE crl-16095 212 9 the the DET crl-16095 212 10     SPACE crl-16095 212 11 reference reference NOUN crl-16095 212 12     SPACE crl-16095 212 13 question question NOUN crl-16095 212 14 ? ? PUNCT crl-16095 213 1 select select ADJ crl-16095 213 2     SPACE crl-16095 213 3 as as ADP crl-16095 213 4     SPACE crl-16095 213 5 many many ADJ crl-16095 213 6     SPACE crl-16095 213 7 as as SCONJ crl-16095 213 8     SPACE crl-16095 213 9 apply apply VERB crl-16095 213 10 : : PUNCT crl-16095 213 11     SPACE crl-16095 213 12 • • PROPN crl-16095 213 13 bibliographic bibliographic ADJ crl-16095 213 14 » » NOUN crl-16095 213 15 relates relate VERB crl-16095 213 16 to to ADP crl-16095 213 17 catalogue catalogue NOUN crl-16095 213 18 look look NOUN crl-16095 213 19 - - PUNCT crl-16095 213 20 ups up NOUN crl-16095 213 21 or or CCONJ crl-16095 213 22 any any DET crl-16095 213 23 aspect aspect NOUN crl-16095 213 24 of of ADP crl-16095 213 25 authorship authorship NOUN crl-16095 213 26 or or CCONJ crl-16095 213 27 publication publication NOUN crl-16095 213 28 of of ADP crl-16095 213 29 a a DET crl-16095 213 30 work work NOUN crl-16095 213 31 . . PUNCT crl-16095 214 1 use use VERB crl-16095 214 2 for for ADP crl-16095 214 3 citation citation NOUN crl-16095 214 4 verifications verification NOUN crl-16095 214 5 , , PUNCT crl-16095 214 6 names name NOUN crl-16095 214 7 of of ADP crl-16095 214 8 authors author NOUN crl-16095 214 9 , , PUNCT crl-16095 214 10 information information NOUN crl-16095 214 11 about about ADP crl-16095 214 12 works work NOUN crl-16095 214 13 , , PUNCT crl-16095 214 14 edition edition NOUN crl-16095 214 15 information information NOUN crl-16095 214 16 , , PUNCT crl-16095 214 17 copyright copyright NOUN crl-16095 214 18 information information NOUN crl-16095 214 19 , , PUNCT crl-16095 214 20 etc etc X crl-16095 214 21 . . X crl-16095 214 22 • • PROPN crl-16095 214 23 computer computer NOUN crl-16095 214 24 / / SYM crl-16095 214 25 mechanical mechanical ADJ crl-16095 214 26 / / SYM crl-16095 214 27 technical technical ADJ crl-16095 214 28 help help NOUN crl-16095 214 29 » » PRON crl-16095 214 30 e.g. e.g. ADV crl-16095 214 31 , , PUNCT crl-16095 214 32 problems problem NOUN crl-16095 214 33 connecting connect VERB crl-16095 214 34 off off ADP crl-16095 214 35 campus campus NOUN crl-16095 214 36 , , PUNCT crl-16095 214 37 getit@bu getit@bu PROPN crl-16095 214 38 not not PART crl-16095 214 39 working work VERB crl-16095 214 40 , , PUNCT crl-16095 214 41 database database NOUN crl-16095 214 42 issues issue NOUN crl-16095 214 43 . . PUNCT crl-16095 215 1 coding code VERB crl-16095 215 2     SPACE crl-16095 215 3 into into ADP crl-16095 215 4     SPACE crl-16095 215 5 the the DET crl-16095 215 6     SPACE crl-16095 215 7 great great ADJ crl-16095 215 8     SPACE crl-16095 215 9 unknown unknown ADJ crl-16095 215 10       SPACE crl-16095 215 11 371 371 NUM crl-16095 215 12 • • NUM crl-16095 215 13 directional directional ADJ crl-16095 215 14 » » NOUN crl-16095 215 15 e.g. e.g. ADV crl-16095 215 16 , , PUNCT crl-16095 215 17 where where SCONJ crl-16095 215 18 is be AUX crl-16095 215 19 the the DET crl-16095 215 20 photocopier photocopier NOUN crl-16095 215 21 , , PUNCT crl-16095 215 22 where where SCONJ crl-16095 215 23 are be AUX crl-16095 215 24 the the DET crl-16095 215 25 ps ps PROPN crl-16095 215 26 books book NOUN crl-16095 215 27 located locate VERB crl-16095 215 28 ? ? PUNCT crl-16095 216 1 • • PROPN crl-16095 216 2 instructional instructional ADJ crl-16095 216 3 » » NOUN crl-16095 216 4 use use NOUN crl-16095 216 5 for for ADP crl-16095 216 6 questions question NOUN crl-16095 216 7 where where SCONJ crl-16095 216 8 the the DET crl-16095 216 9 user user NOUN crl-16095 216 10 asked ask VERB crl-16095 216 11 for for ADP crl-16095 216 12 assistance assistance NOUN crl-16095 216 13 in in ADP crl-16095 216 14 using use VERB crl-16095 216 15 library library NOUN crl-16095 216 16 resources resource NOUN crl-16095 216 17 ( ( PUNCT crl-16095 216 18 e.g. e.g. ADV crl-16095 216 19 , , PUNCT crl-16095 216 20 how how SCONJ crl-16095 216 21 do do AUX crl-16095 216 22 i i PRON crl-16095 216 23 search search VERB crl-16095 216 24 econlit econlit NOUN crl-16095 216 25 ) ) PUNCT crl-16095 216 26 or or CCONJ crl-16095 216 27 where where SCONJ crl-16095 216 28 the the DET crl-16095 216 29 librarian librarian ADJ crl-16095 216 30 provided provide VERB crl-16095 216 31 instruction instruction NOUN crl-16095 216 32 ( ( PUNCT crl-16095 216 33 regardless regardless ADV crl-16095 216 34 if if SCONJ crl-16095 216 35 the the DET crl-16095 216 36 user user NOUN crl-16095 216 37 asked ask VERB crl-16095 216 38 for for ADP crl-16095 216 39 it it PRON crl-16095 216 40 or or CCONJ crl-16095 216 41 not not PART crl-16095 216 42 ) ) PUNCT crl-16095 216 43 . . PUNCT crl-16095 217 1 • • PROPN crl-16095 217 2 library library PROPN crl-16095 217 3 web web NOUN crl-16095 217 4 site site NOUN crl-16095 217 5 navigation navigation NOUN crl-16095 217 6 » » NOUN crl-16095 217 7 use use NOUN crl-16095 217 8 for for ADP crl-16095 217 9 questions question NOUN crl-16095 217 10 where where SCONJ crl-16095 217 11 the the DET crl-16095 217 12 user user NOUN crl-16095 217 13 wanted want VERB crl-16095 217 14 to to PART crl-16095 217 15 know know VERB crl-16095 217 16 where where SCONJ crl-16095 217 17 something something PRON crl-16095 217 18 was be AUX crl-16095 217 19 located locate VERB crl-16095 217 20 on on ADP crl-16095 217 21 the the DET crl-16095 217 22 web web NOUN crl-16095 217 23 site site NOUN crl-16095 217 24 ( ( PUNCT crl-16095 217 25 e.g. e.g. ADV crl-16095 217 26 , , PUNCT crl-16095 217 27 where where SCONJ crl-16095 217 28 are be AUX crl-16095 217 29 e e NOUN crl-16095 217 30 - - NOUN crl-16095 217 31 reserves reserve NOUN crl-16095 217 32 ? ? PUNCT crl-16095 217 33 ) ) PUNCT crl-16095 217 34 or or CCONJ crl-16095 217 35 where where SCONJ crl-16095 217 36 the the DET crl-16095 217 37 librarian librarian NOUN crl-16095 217 38 explained explain VERB crl-16095 217 39 how how SCONJ crl-16095 217 40 to to PART crl-16095 217 41 find find VERB crl-16095 217 42 something something PRON crl-16095 217 43 on on ADP crl-16095 217 44 the the DET crl-16095 217 45 web web NOUN crl-16095 217 46 site site NOUN crl-16095 217 47 . . PUNCT crl-16095 218 1 • • PROPN crl-16095 218 2 other other ADJ crl-16095 218 3 » » NOUN crl-16095 218 4 use use NOUN crl-16095 218 5 when when SCONJ crl-16095 218 6 the the DET crl-16095 218 7 question question NOUN crl-16095 218 8 does do AUX crl-16095 218 9 not not PART crl-16095 218 10 fit fit VERB crl-16095 218 11 into into ADP crl-16095 218 12 any any DET crl-16095 218 13 other other ADJ crl-16095 218 14 category category NOUN crl-16095 218 15 . . PUNCT crl-16095 219 1 • • VERB crl-16095 219 2 out out ADP crl-16095 219 3 of of ADP crl-16095 219 4 scope scope NOUN crl-16095 219 5 » » NOUN crl-16095 219 6 use use NOUN crl-16095 219 7 for for ADP crl-16095 219 8 questions question NOUN crl-16095 219 9 that that PRON crl-16095 219 10 fall fall VERB crl-16095 219 11 outside outside ADP crl-16095 219 12 the the DET crl-16095 219 13 reference reference NOUN crl-16095 219 14 service service NOUN crl-16095 219 15 ’s ’s NOUN crl-16095 219 16 purview purview NOUN crl-16095 219 17 and and CCONJ crl-16095 219 18 need need VERB crl-16095 219 19 to to PART crl-16095 219 20 be be AUX crl-16095 219 21 referred refer VERB crl-16095 219 22 to to ADP crl-16095 219 23 another another DET crl-16095 219 24 service service NOUN crl-16095 219 25 in in ADP crl-16095 219 26 library library NOUN crl-16095 219 27 ( ( PUNCT crl-16095 219 28 e.g. e.g. ADV crl-16095 219 29 , , PUNCT crl-16095 219 30 special special ADJ crl-16095 219 31 collections collection NOUN crl-16095 219 32 ) ) PUNCT crl-16095 219 33 or or CCONJ crl-16095 219 34 to to ADP crl-16095 219 35 an an DET crl-16095 219 36 outside outside ADJ crl-16095 219 37 service service NOUN crl-16095 219 38 ( ( PUNCT crl-16095 219 39 e.g. e.g. ADV crl-16095 219 40 , , PUNCT crl-16095 219 41 computing computing NOUN crl-16095 219 42 services service NOUN crl-16095 219 43 ) ) PUNCT crl-16095 219 44 . . PUNCT crl-16095 220 1 • • PROPN crl-16095 220 2 policy policy NOUN crl-16095 220 3 , , PUNCT crl-16095 220 4 procedural procedural ADJ crl-16095 220 5 or or CCONJ crl-16095 220 6 service service NOUN crl-16095 220 7 » » NOUN crl-16095 220 8 use use NOUN crl-16095 220 9 for for ADP crl-16095 220 10 questions question NOUN crl-16095 220 11 about about ADP crl-16095 220 12 library library NOUN crl-16095 220 13 services service NOUN crl-16095 220 14 : : PUNCT crl-16095 220 15 e.g. e.g. ADV crl-16095 220 16 , , PUNCT crl-16095 220 17 circulation circulation NOUN crl-16095 220 18 , , PUNCT crl-16095 220 19 laptop laptop NOUN crl-16095 220 20 lending lending NOUN crl-16095 220 21 , , PUNCT crl-16095 220 22 reserves reserve NOUN crl-16095 220 23 , , PUNCT crl-16095 220 24 interlibrary interlibrary ADJ crl-16095 220 25 loans loan NOUN crl-16095 220 26 , , PUNCT crl-16095 220 27 annex annex PROPN crl-16095 220 28 , , PUNCT crl-16095 220 29 instruction instruction NOUN crl-16095 220 30 , , PUNCT crl-16095 220 31 research research NOUN crl-16095 220 32 assistance assistance NOUN crl-16095 220 33 . . PUNCT crl-16095 221 1 • • VERB crl-16095 221 2 ready ready ADJ crl-16095 221 3 reference reference NOUN crl-16095 221 4 » » NOUN crl-16095 221 5 use use NOUN crl-16095 221 6 for for ADP crl-16095 221 7 questions question NOUN crl-16095 221 8 that that PRON crl-16095 221 9 have have AUX crl-16095 221 10 uncomplicated uncomplicate VERB crl-16095 221 11 , , PUNCT crl-16095 221 12 straightforward straightforward ADJ crl-16095 221 13 answers answer NOUN crl-16095 221 14 . . PUNCT crl-16095 222 1 answers answer NOUN crl-16095 222 2 are be AUX crl-16095 222 3 usually usually ADV crl-16095 222 4 found find VERB crl-16095 222 5 in in ADP crl-16095 222 6 standard standard ADJ crl-16095 222 7 reference reference NOUN crl-16095 222 8 sources source NOUN crl-16095 222 9 such such ADJ crl-16095 222 10 as as ADP crl-16095 222 11 almanacs almanac NOUN crl-16095 222 12 ( ( PUNCT crl-16095 222 13 e.g. e.g. ADV crl-16095 222 14 , , PUNCT crl-16095 222 15 what what PRON crl-16095 222 16 is be AUX crl-16095 222 17 capital capital NOUN crl-16095 222 18 of of ADP crl-16095 222 19 nova nova PROPN crl-16095 222 20 scotia scotia NOUN crl-16095 222 21 , , PUNCT crl-16095 222 22 what what PRON crl-16095 222 23 are be AUX crl-16095 222 24 the the DET crl-16095 222 25 dates date NOUN crl-16095 222 26 of of ADP crl-16095 222 27 national national ADJ crl-16095 222 28 cat cat NOUN crl-16095 222 29 week week NOUN crl-16095 222 30 ? ? PUNCT crl-16095 222 31 ) ) PUNCT crl-16095 222 32 . . PUNCT crl-16095 223 1 • • PROPN crl-16095 223 2 research research NOUN crl-16095 223 3 or or CCONJ crl-16095 223 4 subject subject ADJ crl-16095 223 5 request request NOUN crl-16095 223 6 » » NOUN crl-16095 223 7 use use NOUN crl-16095 223 8 for for ADP crl-16095 223 9 questions question NOUN crl-16095 223 10 where where SCONJ crl-16095 223 11 user user NOUN crl-16095 223 12 wanted want VERB crl-16095 223 13 article article NOUN crl-16095 223 14 , , PUNCT crl-16095 223 15 book book NOUN crl-16095 223 16 , , PUNCT crl-16095 223 17 or or CCONJ crl-16095 223 18 information information NOUN crl-16095 223 19 on on ADP crl-16095 223 20 a a DET crl-16095 223 21 topic topic NOUN crl-16095 224 1 : : PUNCT crl-16095 224 2 e.g. e.g. ADV crl-16095 224 3 , , PUNCT crl-16095 224 4 “ " PUNCT crl-16095 224 5 where where SCONJ crl-16095 224 6 can can AUX crl-16095 224 7 i i PRON crl-16095 224 8 find find VERB crl-16095 224 9 information information NOUN crl-16095 224 10 about about ADP crl-16095 224 11 poverty poverty NOUN crl-16095 224 12 in in ADP crl-16095 224 13 south south PROPN crl-16095 224 14 america america PROPN crl-16095 224 15 ? ? PUNCT crl-16095 224 16 ” " PUNCT crl-16095 225 1 what what PRON crl-16095 225 2     SPACE crl-16095 225 3 resources resource NOUN crl-16095 225 4     SPACE crl-16095 225 5 were be AUX crl-16095 225 6     SPACE crl-16095 225 7 used use VERB crl-16095 225 8     SPACE crl-16095 225 9 to to PART crl-16095 225 10     SPACE crl-16095 225 11 answer answer VERB crl-16095 225 12     SPACE crl-16095 225 13 the the DET crl-16095 225 14     SPACE crl-16095 225 15 question question NOUN crl-16095 225 16 : : PUNCT crl-16095 225 17 • • ADJ crl-16095 225 18 books book NOUN crl-16095 225 19 / / SYM crl-16095 225 20 printed print VERB crl-16095 225 21 material material NOUN crl-16095 225 22 » » PRON crl-16095 225 23 the the DET crl-16095 225 24 librarian librarian NOUN crl-16095 225 25 indicated indicate VERB crl-16095 225 26 that that SCONJ crl-16095 225 27 they they PRON crl-16095 225 28 found find VERB crl-16095 225 29 the the DET crl-16095 225 30 answer answer NOUN crl-16095 225 31 in in ADP crl-16095 225 32 a a DET crl-16095 225 33 book book NOUN crl-16095 225 34 or or CCONJ crl-16095 225 35 printed print VERB crl-16095 225 36 item item NOUN crl-16095 225 37 ( ( PUNCT crl-16095 225 38 e.g. e.g. ADV crl-16095 225 39 , , PUNCT crl-16095 225 40 reference reference NOUN crl-16095 225 41 book book NOUN crl-16095 225 42 ) ) PUNCT crl-16095 225 43 • • VERB crl-16095 225 44 bu bu ADP crl-16095 225 45 only only ADV crl-16095 225 46 » » ADP crl-16095 225 47 a a DET crl-16095 225 48 subscription subscription NOUN crl-16095 225 49 database database NOUN crl-16095 225 50 or or CCONJ crl-16095 225 51 resource resource NOUN crl-16095 225 52 was be AUX crl-16095 225 53 used use VERB crl-16095 225 54 to to PART crl-16095 225 55 answer answer VERB crl-16095 225 56 the the DET crl-16095 225 57 question question NOUN crl-16095 225 58 ( ( PUNCT crl-16095 225 59 e.g. e.g. ADV crl-16095 225 60 , , PUNCT crl-16095 225 61 biosis biosis NOUN crl-16095 225 62 ) ) PUNCT crl-16095 225 63 • • VERB crl-16095 225 64 internet internet NOUN crl-16095 225 65 sources source NOUN crl-16095 225 66 » » PRON crl-16095 225 67 the the DET crl-16095 225 68 library library NOUN crl-16095 225 69 referred refer VERB crl-16095 225 70 to to ADP crl-16095 225 71 a a DET crl-16095 225 72 web web NOUN crl-16095 225 73 site site NOUN crl-16095 225 74 to to PART crl-16095 225 75 answer answer VERB crl-16095 225 76 the the DET crl-16095 225 77 question question NOUN crl-16095 225 78 . . PUNCT crl-16095 226 1 do do AUX crl-16095 226 2 not not PART crl-16095 226 3 use use VERB crl-16095 226 4 for for ADP crl-16095 226 5 binghamton binghamton PROPN crl-16095 226 6 university university NOUN crl-16095 226 7 web web NOUN crl-16095 226 8 sites site NOUN crl-16095 226 9 . . PUNCT crl-16095 227 1 • • PROPN crl-16095 227 2 other other ADJ crl-16095 227 3 » » NOUN crl-16095 227 4 use use NOUN crl-16095 227 5 when when SCONJ crl-16095 227 6 the the DET crl-16095 227 7 source source NOUN crl-16095 227 8 does do AUX crl-16095 227 9 not not PART crl-16095 227 10 fit fit VERB crl-16095 227 11 into into ADP crl-16095 227 12 the the DET crl-16095 227 13 other other ADJ crl-16095 227 14 categories category NOUN crl-16095 227 15 . . PUNCT crl-16095 228 1 please please INTJ crl-16095 228 2 reference reference VERB crl-16095 228 3 the the DET crl-16095 228 4 source source NOUN crl-16095 228 5 in in ADP crl-16095 228 6 the the DET crl-16095 228 7 box box NOUN crl-16095 228 8 below below ADV crl-16095 228 9 . . PUNCT crl-16095 229 1 • • PROPN crl-16095 229 2 library library PROPN crl-16095 229 3 web web NOUN crl-16095 229 4 site site NOUN crl-16095 229 5 » » NOUN crl-16095 229 6 a a DET crl-16095 229 7 page page NOUN crl-16095 229 8 from from ADP crl-16095 229 9 the the DET crl-16095 229 10 library library NOUN crl-16095 229 11 web web NOUN crl-16095 229 12 site site NOUN crl-16095 229 13 or or CCONJ crl-16095 229 14 if if SCONJ crl-16095 229 15 the the DET crl-16095 229 16 library library NOUN crl-16095 229 17 web web NOUN crl-16095 229 18 site site NOUN crl-16095 229 19 was be AUX crl-16095 229 20 used use VERB crl-16095 229 21 as as ADP crl-16095 229 22 a a DET crl-16095 229 23 gateway gateway NOUN crl-16095 229 24 to to ADP crl-16095 229 25 a a DET crl-16095 229 26 resource resource NOUN crl-16095 229 27 ( ( PUNCT crl-16095 229 28 e.g. e.g. ADV crl-16095 229 29 , , PUNCT crl-16095 229 30 a a DET crl-16095 229 31 government government NOUN crl-16095 229 32 web web NOUN crl-16095 229 33 site site NOUN crl-16095 229 34 or or CCONJ crl-16095 229 35 another another DET crl-16095 229 36 library library NOUN crl-16095 229 37 web web NOUN crl-16095 229 38 site site NOUN crl-16095 229 39 ) ) PUNCT crl-16095 229 40 please please INTJ crl-16095 229 41     SPACE crl-16095 229 42 list list NOUN crl-16095 229 43     SPACE crl-16095 229 44 sources source NOUN crl-16095 229 45     SPACE crl-16095 229 46 used use VERB crl-16095 229 47     SPACE crl-16095 229 48 to to PART crl-16095 229 49     SPACE crl-16095 229 50 answer answer VERB crl-16095 229 51     SPACE crl-16095 229 52 the the DET crl-16095 229 53     SPACE crl-16095 229 54 question question NOUN crl-16095 229 55 : : PUNCT crl-16095 229 56     SPACE crl-16095 229 57 list list VERB crl-16095 229 58 any any DET crl-16095 229 59 sources source NOUN crl-16095 229 60 mentioned mention VERB crl-16095 229 61 by by ADP crl-16095 229 62 name name NOUN crl-16095 229 63 ( ( PUNCT crl-16095 229 64 e.g. e.g. ADV crl-16095 229 65 , , PUNCT crl-16095 229 66 lexis lexis X crl-16095 229 67 nexis nexi VERB crl-16095 229 68 , , PUNCT crl-16095 229 69 apa apa ADJ crl-16095 229 70 style style NOUN crl-16095 229 71 guide guide NOUN crl-16095 229 72 , , PUNCT crl-16095 229 73 wikipedia wikipedia PROPN crl-16095 229 74 ) ) PUNCT crl-16095 229 75 * * PUNCT crl-16095 229 76 was be AUX crl-16095 229 77     SPACE crl-16095 229 78 user user NOUN crl-16095 229 79     SPACE crl-16095 229 80 aware aware ADJ crl-16095 229 81     SPACE crl-16095 229 82 of of ADP crl-16095 229 83     SPACE crl-16095 229 84 the the DET crl-16095 229 85     SPACE crl-16095 229 86 time time NOUN crl-16095 229 87     SPACE crl-16095 229 88 needed need VERB crl-16095 229 89     SPACE crl-16095 229 90 for for ADP crl-16095 229 91     SPACE crl-16095 229 92 research research NOUN crl-16095 229 93 ? ? PUNCT crl-16095 230 1 • • PROPN crl-16095 230 2 leave leave VERB crl-16095 230 3 as as ADP crl-16095 230 4 n n ADP crl-16095 230 5 / / SYM crl-16095 230 6 a a PRON crl-16095 230 7 unless unless SCONJ crl-16095 230 8 the the DET crl-16095 230 9 user user NOUN crl-16095 230 10 commented comment VERB crl-16095 230 11 on on ADP crl-16095 230 12 the the DET crl-16095 230 13 amount amount NOUN crl-16095 230 14 of of ADP crl-16095 230 15 time time NOUN crl-16095 230 16 needed need VERB crl-16095 230 17 to to PART crl-16095 230 18 complete complete VERB crl-16095 230 19 research research NOUN crl-16095 230 20 or or CCONJ crl-16095 230 21 when when SCONJ crl-16095 230 22 it it PRON crl-16095 230 23 is be AUX crl-16095 230 24 evident evident ADJ crl-16095 230 25 from from ADP crl-16095 230 26 reading read VERB crl-16095 230 27 the the DET crl-16095 230 28 transcript transcript NOUN crl-16095 230 29 . . PUNCT crl-16095 231 1 372 372 NUM crl-16095 231 2       SPACE crl-16095 231 3 college college NOUN crl-16095 231 4     SPACE crl-16095 231 5 & & CCONJ crl-16095 231 6     SPACE crl-16095 231 7 research research NOUN crl-16095 231 8     SPACE crl-16095 231 9 libraries library NOUN crl-16095 231 10     SPACE crl-16095 231 11 july july PROPN crl-16095 231 12     SPACE crl-16095 231 13 2010 2010 NUM crl-16095 231 14 * * PUNCT crl-16095 231 15 did do AUX crl-16095 231 16     SPACE crl-16095 231 17 user user NOUN crl-16095 231 18     SPACE crl-16095 231 19 have have VERB crl-16095 231 20     SPACE crl-16095 231 21 trouble trouble NOUN crl-16095 231 22     SPACE crl-16095 231 23 settling settle VERB crl-16095 231 24     SPACE crl-16095 231 25 on on ADP crl-16095 231 26     SPACE crl-16095 231 27 the the DET crl-16095 231 28     SPACE crl-16095 231 29 topic topic NOUN crl-16095 231 30 ? ? PUNCT crl-16095 232 1 • • PROPN crl-16095 232 2 leave leave VERB crl-16095 232 3 as as ADP crl-16095 232 4 n n PROPN crl-16095 232 5 / / SYM crl-16095 232 6 a a PRON crl-16095 232 7 unless unless SCONJ crl-16095 232 8 : : PUNCT crl-16095 232 9 » » PRON crl-16095 232 10 user user NOUN crl-16095 232 11 switched switch VERB crl-16095 232 12 topics topic NOUN crl-16095 232 13 depending depend VERB crl-16095 232 14 on on ADP crl-16095 232 15 available available ADJ crl-16095 232 16 resources resource NOUN crl-16095 232 17 » » NOUN crl-16095 232 18 user user NOUN crl-16095 232 19 had have VERB crl-16095 232 20 a a DET crl-16095 232 21 topic topic NOUN crl-16095 232 22 that that PRON crl-16095 232 23 was be AUX crl-16095 232 24 too too ADV crl-16095 232 25 specific specific ADJ crl-16095 232 26 or or CCONJ crl-16095 232 27 generalized generalized ADJ crl-16095 232 28 » » NOUN crl-16095 232 29 user user NOUN crl-16095 232 30 could could AUX crl-16095 232 31 not not PART crl-16095 232 32 define define VERB crl-16095 232 33 a a DET crl-16095 232 34 topic topic NOUN crl-16095 232 35 * * PUNCT crl-16095 232 36 did do AUX crl-16095 232 37     SPACE crl-16095 232 38 user user NOUN crl-16095 232 39     SPACE crl-16095 232 40 use use NOUN crl-16095 232 41     SPACE crl-16095 232 42 unreliable unreliable ADJ crl-16095 232 43     SPACE crl-16095 232 44 internet internet NOUN crl-16095 232 45     SPACE crl-16095 232 46 sources source NOUN crl-16095 232 47 ? ? PUNCT crl-16095 233 1 • • PROPN crl-16095 233 2 leave leave VERB crl-16095 233 3 as as ADP crl-16095 233 4 n n ADP crl-16095 233 5 / / SYM crl-16095 233 6 a a PRON crl-16095 233 7 unless unless SCONJ crl-16095 233 8 user user NOUN crl-16095 233 9 indicates indicate VERB crl-16095 233 10 that that SCONJ crl-16095 233 11 he he PRON crl-16095 233 12 or or CCONJ crl-16095 233 13 she she PRON crl-16095 233 14 has have AUX crl-16095 233 15 been be AUX crl-16095 233 16 using use VERB crl-16095 233 17 unreliable unreliable ADJ crl-16095 233 18 or or CCONJ crl-16095 233 19 inappropriate inappropriate ADJ crl-16095 233 20 resources resource NOUN crl-16095 233 21 or or CCONJ crl-16095 233 22 when when SCONJ crl-16095 233 23 it it PRON crl-16095 233 24 is be AUX crl-16095 233 25 it it PRON crl-16095 233 26 evident evident ADJ crl-16095 233 27 from from ADP crl-16095 233 28 reading read VERB crl-16095 233 29 the the DET crl-16095 233 30 transcript transcript NOUN crl-16095 233 31 . . PUNCT crl-16095 234 1 * * PUNCT crl-16095 234 2 did do AUX crl-16095 234 3     SPACE crl-16095 234 4 user user NOUN crl-16095 234 5     SPACE crl-16095 234 6 use use VERB crl-16095 234 7     SPACE crl-16095 234 8 an an DET crl-16095 234 9     SPACE crl-16095 234 10 appropriate appropriate ADJ crl-16095 234 11     SPACE crl-16095 234 12 number number NOUN crl-16095 234 13     SPACE crl-16095 234 14 of of ADP crl-16095 234 15     SPACE crl-16095 234 16 resources resource NOUN crl-16095 234 17 ? ? PUNCT crl-16095 235 1 • • PROPN crl-16095 235 2 leave leave VERB crl-16095 235 3 as as ADP crl-16095 235 4 n n ADP crl-16095 235 5 / / SYM crl-16095 235 6 a a PRON crl-16095 235 7 unless unless SCONJ crl-16095 235 8 user user NOUN crl-16095 235 9 indicates indicate VERB crl-16095 235 10 how how SCONJ crl-16095 235 11 many many ADJ crl-16095 235 12 resources resource NOUN crl-16095 235 13 she she PRON crl-16095 235 14 or or CCONJ crl-16095 235 15 he he PRON crl-16095 235 16 needs need VERB crl-16095 235 17 for for ADP crl-16095 235 18 an an DET crl-16095 235 19 assignment assignment NOUN crl-16095 235 20 or or CCONJ crl-16095 235 21 when when SCONJ crl-16095 235 22 it it PRON crl-16095 235 23 is be AUX crl-16095 235 24 it it PRON crl-16095 235 25 evident evident ADJ crl-16095 235 26 from from ADP crl-16095 235 27 reading read VERB crl-16095 235 28 the the DET crl-16095 235 29 transcript transcript NOUN crl-16095 235 30 . . PUNCT crl-16095 236 1 * * NOUN crl-16095 236 2 has have AUX crl-16095 236 3     SPACE crl-16095 236 4 user user NOUN crl-16095 236 5     SPACE crl-16095 236 6 used use VERB crl-16095 236 7     SPACE crl-16095 236 8 effective effective ADJ crl-16095 236 9     SPACE crl-16095 236 10 search search NOUN crl-16095 236 11     SPACE crl-16095 236 12 strategies strategy NOUN crl-16095 236 13 ? ? PUNCT crl-16095 237 1 • • PROPN crl-16095 237 2 leave leave VERB crl-16095 237 3 as as ADP crl-16095 237 4 n n PROPN crl-16095 237 5 / / SYM crl-16095 237 6 a a PRON crl-16095 237 7 unless unless SCONJ crl-16095 237 8 : : PUNCT crl-16095 237 9 » » PRON crl-16095 237 10 user user NOUN crl-16095 237 11 has have AUX crl-16095 237 12 incorrectly incorrectly ADV crl-16095 237 13 searched search VERB crl-16095 237 14 a a DET crl-16095 237 15 resource resource NOUN crl-16095 237 16 ( ( PUNCT crl-16095 237 17 e.g. e.g. ADV crl-16095 237 18 , , PUNCT crl-16095 237 19 tried try VERB crl-16095 237 20 to to PART crl-16095 237 21 use use VERB crl-16095 237 22 infolink infolink NOUN crl-16095 237 23 to to PART crl-16095 237 24 find find VERB crl-16095 237 25 an an DET crl-16095 237 26 article article NOUN crl-16095 237 27 ) ) PUNCT crl-16095 237 28 » » NOUN crl-16095 237 29 user user NOUN crl-16095 237 30 has have AUX crl-16095 237 31 correctly correctly ADV crl-16095 237 32 searched search VERB crl-16095 237 33 a a DET crl-16095 237 34 resource resource NOUN crl-16095 237 35 ( ( PUNCT crl-16095 237 36 e.g. e.g. ADV crl-16095 237 37 , , PUNCT crl-16095 237 38 used use VERB crl-16095 237 39 cinahl cinahl NOUN crl-16095 237 40 to to PART crl-16095 237 41 find find VERB crl-16095 237 42 a a DET crl-16095 237 43 nursing nursing NOUN crl-16095 237 44 article article NOUN crl-16095 237 45 ) ) PUNCT crl-16095 237 46 » » NOUN crl-16095 237 47 user user NOUN crl-16095 237 48 does do AUX crl-16095 237 49 not not PART crl-16095 237 50 demonstrate demonstrate VERB crl-16095 237 51 effective effective ADJ crl-16095 237 52 search search NOUN crl-16095 237 53 strategies strategy NOUN crl-16095 237 54 in in ADP crl-16095 237 55 infolink infolink NOUN crl-16095 237 56 or or CCONJ crl-16095 237 57 library library NOUN crl-16095 237 58 databases database VERB crl-16095 237 59 » » PRON crl-16095 237 60 user user NOUN crl-16095 237 61 demonstrated demonstrate VERB crl-16095 237 62 effective effective ADJ crl-16095 237 63 search search NOUN crl-16095 237 64 strategies strategy NOUN crl-16095 237 65 in in ADP crl-16095 237 66 infolink infolink NOUN crl-16095 237 67 or or CCONJ crl-16095 237 68 library library NOUN crl-16095 237 69 databases database VERB crl-16095 237 70 question question NOUN crl-16095 237 71     SPACE crl-16095 237 72 was be AUX crl-16095 237 73 … … PUNCT crl-16095 237 74 : : PUNCT crl-16095 237 75     SPACE crl-16095 237 76 • • VERB crl-16095 237 77 correct correct ADJ crl-16095 237 78 and and CCONJ crl-16095 237 79 complete complete ADJ crl-16095 237 80 » » NOUN crl-16095 237 81 use use NOUN crl-16095 237 82 for for ADP crl-16095 237 83 questions question NOUN crl-16095 237 84 that that PRON crl-16095 237 85 were be AUX crl-16095 237 86 answered answer VERB crl-16095 237 87 correctly correctly ADV crl-16095 237 88 and and CCONJ crl-16095 237 89 completely completely ADV crl-16095 237 90 . . PUNCT crl-16095 238 1 • • VERB crl-16095 238 2 correct correct ADJ crl-16095 238 3 but but CCONJ crl-16095 238 4 not not PART crl-16095 238 5 complete complete ADJ crl-16095 238 6 » » NOUN crl-16095 238 7 use use NOUN crl-16095 238 8 for for ADP crl-16095 238 9 questions question NOUN crl-16095 238 10 that that PRON crl-16095 238 11 were be AUX crl-16095 238 12 answered answer VERB crl-16095 238 13 correctly correctly ADV crl-16095 238 14 but but CCONJ crl-16095 238 15 where where SCONJ crl-16095 238 16 a a DET crl-16095 238 17 complete complete ADJ crl-16095 238 18 reference reference NOUN crl-16095 238 19 interview interview NOUN crl-16095 238 20 was be AUX crl-16095 238 21 not not PART crl-16095 238 22 conducted conduct VERB crl-16095 238 23 or or CCONJ crl-16095 238 24 where where SCONJ crl-16095 238 25 referral referral ADJ crl-16095 238 26 / / SYM crl-16095 238 27 follow follow VERB crl-16095 238 28 - - PUNCT crl-16095 238 29 up up NOUN crl-16095 238 30 should should AUX crl-16095 238 31 have have AUX crl-16095 238 32 been be AUX crl-16095 238 33 offered offer VERB crl-16095 238 34 . . PUNCT crl-16095 239 1 • • VERB crl-16095 239 2 not not PART crl-16095 239 3 correct correct ADJ crl-16095 239 4 but but CCONJ crl-16095 239 5 complete complete ADJ crl-16095 239 6 » » NOUN crl-16095 239 7 use use NOUN crl-16095 239 8 for for ADP crl-16095 239 9 questions question NOUN crl-16095 239 10 that that PRON crl-16095 239 11 were be AUX crl-16095 239 12 answered answer VERB crl-16095 239 13 incorrectly incorrectly ADV crl-16095 239 14 or or CCONJ crl-16095 239 15 where where SCONJ crl-16095 239 16 wrong wrong ADJ crl-16095 239 17 information information NOUN crl-16095 239 18 was be AUX crl-16095 239 19 provided provide VERB crl-16095 239 20 but but CCONJ crl-16095 239 21 where where SCONJ crl-16095 239 22 a a DET crl-16095 239 23 reference reference NOUN crl-16095 239 24 interview interview NOUN crl-16095 239 25 / / SYM crl-16095 239 26 follow follow VERB crl-16095 239 27 - - PUNCT crl-16095 239 28 up up NOUN crl-16095 239 29 was be AUX crl-16095 239 30 given give VERB crl-16095 239 31 as as ADP crl-16095 239 32 appropriate appropriate ADJ crl-16095 239 33 . . PUNCT crl-16095 240 1 • • VERB crl-16095 240 2 not not PART crl-16095 240 3 correct correct ADJ crl-16095 240 4 and and CCONJ crl-16095 240 5 not not PART crl-16095 240 6 complete complete ADJ crl-16095 240 7 » » NOUN crl-16095 240 8 use use NOUN crl-16095 240 9 for for ADP crl-16095 240 10 questions question NOUN crl-16095 240 11 that that PRON crl-16095 240 12 were be AUX crl-16095 240 13 answered answer VERB crl-16095 240 14 incorrectly incorrectly ADV crl-16095 240 15 or or CCONJ crl-16095 240 16 where where SCONJ crl-16095 240 17 wrong wrong ADJ crl-16095 240 18 information information NOUN crl-16095 240 19 was be AUX crl-16095 240 20 provided provide VERB crl-16095 240 21 and and CCONJ crl-16095 240 22 where where SCONJ crl-16095 240 23 a a DET crl-16095 240 24 complete complete ADJ crl-16095 240 25 reference reference NOUN crl-16095 240 26 interview interview NOUN crl-16095 240 27 was be AUX crl-16095 240 28 not not PART crl-16095 240 29 provided provide VERB crl-16095 240 30 or or CCONJ crl-16095 240 31 where where SCONJ crl-16095 240 32 a a DET crl-16095 240 33 librarian librarian NOUN crl-16095 240 34 ended end VERB crl-16095 240 35 the the DET crl-16095 240 36 session session NOUN crl-16095 240 37 prematurely prematurely ADV crl-16095 240 38 or or CCONJ crl-16095 240 39 where where SCONJ crl-16095 240 40 a a DET crl-16095 240 41 referral referral ADJ crl-16095 240 42 or or CCONJ crl-16095 240 43 follow follow VERB crl-16095 240 44 - - PUNCT crl-16095 240 45 up up NOUN crl-16095 240 46 should should AUX crl-16095 240 47 have have AUX crl-16095 240 48 been be AUX crl-16095 240 49 offered offer VERB crl-16095 240 50 . . PUNCT crl-16095 241 1 was be AUX crl-16095 241 2     SPACE crl-16095 241 3 the the DET crl-16095 241 4     SPACE crl-16095 241 5 librarian librarian ADJ crl-16095 241 6     SPACE crl-16095 241 7 approachable approachable ADJ crl-16095 241 8 ? ? PUNCT crl-16095 242 1 • • PROPN crl-16095 242 2 librarian librarian PROPN crl-16095 242 3 acknowledges acknowledge VERB crl-16095 242 4 user user NOUN crl-16095 242 5 through through ADP crl-16095 242 6 the the DET crl-16095 242 7 use use NOUN crl-16095 242 8 of of ADP crl-16095 242 9 a a DET crl-16095 242 10 friendly friendly ADJ crl-16095 242 11 greeting greeting NOUN crl-16095 242 12 to to PART crl-16095 242 13 initiate initiate VERB crl-16095 242 14 conversation conversation NOUN crl-16095 242 15 . . PUNCT crl-16095 243 1 • • PROPN crl-16095 243 2 librarian librarian PROPN crl-16095 243 3 communicates communicate NOUN crl-16095 243 4 in in ADP crl-16095 243 5 a a DET crl-16095 243 6 receptive receptive ADJ crl-16095 243 7 , , PUNCT crl-16095 243 8 cordial cordial ADJ crl-16095 243 9 , , PUNCT crl-16095 243 10 and and CCONJ crl-16095 243 11 encouraging encourage VERB crl-16095 243 12 manner manner NOUN crl-16095 243 13 . . PUNCT crl-16095 244 1 • • PROPN crl-16095 244 2 librarian librarian PROPN crl-16095 244 3 uses use VERB crl-16095 244 4 a a DET crl-16095 244 5 tone tone NOUN crl-16095 244 6 of of ADP crl-16095 244 7 voice voice NOUN crl-16095 244 8 and/or and/or CCONJ crl-16095 244 9 written write VERB crl-16095 244 10 language language NOUN crl-16095 244 11 appropriate appropriate ADJ crl-16095 244 12 to to ADP crl-16095 244 13 the the DET crl-16095 244 14 nature nature NOUN crl-16095 244 15 of of ADP crl-16095 244 16 the the DET crl-16095 244 17 transaction transaction NOUN crl-16095 244 18 . . PUNCT crl-16095 245 1 did do VERB crl-16095 245 2     SPACE crl-16095 245 3 the the DET crl-16095 245 4     SPACE crl-16095 245 5 librarian librarian ADJ crl-16095 245 6     SPACE crl-16095 245 7 show show NOUN crl-16095 245 8     SPACE crl-16095 245 9 interest interest NOUN crl-16095 245 10 ? ? PUNCT crl-16095 245 11     SPACE crl-16095 245 12 • • ADJ crl-16095 245 13 librarian librarian ADJ crl-16095 245 14 maintains maintain NOUN crl-16095 245 15 or or CCONJ crl-16095 245 16 re re NOUN crl-16095 245 17 - - NOUN crl-16095 245 18 establishes establish VERB crl-16095 245 19 “ " PUNCT crl-16095 245 20 word word NOUN crl-16095 245 21 contact contact NOUN crl-16095 245 22 ” " PUNCT crl-16095 245 23 with with ADP crl-16095 245 24 the the DET crl-16095 245 25 patron patron NOUN crl-16095 245 26 in in ADP crl-16095 245 27 text text NOUN crl-16095 245 28 - - PUNCT crl-16095 245 29 based base VERB crl-16095 245 30 coding coding NOUN crl-16095 245 31     SPACE crl-16095 245 32 into into ADP crl-16095 245 33     SPACE crl-16095 245 34 the the DET crl-16095 245 35     SPACE crl-16095 245 36 great great ADJ crl-16095 245 37     SPACE crl-16095 245 38 unknown unknown ADJ crl-16095 245 39       SPACE crl-16095 245 40 373 373 NUM crl-16095 245 41 environments environment NOUN crl-16095 245 42 ( ( PUNCT crl-16095 245 43 e.g. e.g. ADV crl-16095 245 44 , , PUNCT crl-16095 245 45 “ " PUNCT crl-16095 245 46 i i PRON crl-16095 245 47 see see VERB crl-16095 245 48 ” " PUNCT crl-16095 245 49 ) ) PUNCT crl-16095 245 50 by by ADP crl-16095 245 51 sending send VERB crl-16095 245 52 written write VERB crl-16095 245 53 or or CCONJ crl-16095 245 54 prepared prepared ADJ crl-16095 245 55 prompts prompt NOUN crl-16095 245 56 , , PUNCT crl-16095 245 57 etc etc X crl-16095 245 58 . . X crl-16095 245 59 , , PUNCT crl-16095 245 60 to to PART crl-16095 245 61 convey convey VERB crl-16095 245 62 interest interest NOUN crl-16095 245 63 in in ADP crl-16095 245 64 the the DET crl-16095 245 65 patron patron NOUN crl-16095 245 66 ’s ’s NUM crl-16095 245 67 question question NOUN crl-16095 245 68 . . PUNCT crl-16095 246 1 did do VERB crl-16095 246 2     SPACE crl-16095 246 3 the the DET crl-16095 246 4     SPACE crl-16095 246 5 librarian librarian ADJ crl-16095 246 6     SPACE crl-16095 246 7 “ " PUNCT crl-16095 246 8 listen listen NOUN crl-16095 246 9 ” " PUNCT crl-16095 246 10     SPACE crl-16095 246 11 to to ADP crl-16095 246 12     SPACE crl-16095 246 13 the the DET crl-16095 246 14     SPACE crl-16095 246 15 question question NOUN crl-16095 246 16 ? ? PUNCT crl-16095 247 1 • • PROPN crl-16095 247 2 librarian librarian PROPN crl-16095 247 3 allows allow VERB crl-16095 247 4 the the DET crl-16095 247 5 patrons patron NOUN crl-16095 247 6 to to PART crl-16095 247 7 state state VERB crl-16095 247 8 fully fully ADV crl-16095 247 9 their their PRON crl-16095 247 10 information information NOUN crl-16095 247 11 need need NOUN crl-16095 247 12 in in ADP crl-16095 247 13 their their PRON crl-16095 247 14 own own ADJ crl-16095 247 15 words word NOUN crl-16095 247 16 before before ADP crl-16095 247 17 responding respond VERB crl-16095 247 18 . . PUNCT crl-16095 248 1 • • PROPN crl-16095 248 2 librarian librarian PROPN crl-16095 248 3 identifies identify VERB crl-16095 248 4 the the DET crl-16095 248 5 goals goal NOUN crl-16095 248 6 or or CCONJ crl-16095 248 7 objectives objective NOUN crl-16095 248 8 of of ADP crl-16095 248 9 the the DET crl-16095 248 10 user user NOUN crl-16095 248 11 ’s ’s PART crl-16095 248 12 research research NOUN crl-16095 248 13 , , PUNCT crl-16095 248 14 when when SCONJ crl-16095 248 15 appropriate appropriate ADJ crl-16095 248 16 . . PUNCT crl-16095 249 1 • • PROPN crl-16095 249 2 librarian librarian PROPN crl-16095 249 3 rephrases rephrase VERB crl-16095 249 4 the the DET crl-16095 249 5 question question NOUN crl-16095 249 6 or or CCONJ crl-16095 249 7 request request NOUN crl-16095 249 8 and and CCONJ crl-16095 249 9 asks ask VERB crl-16095 249 10 for for ADP crl-16095 249 11 confirmation confirmation NOUN crl-16095 249 12 to to PART crl-16095 249 13 ensure ensure VERB crl-16095 249 14 that that SCONJ crl-16095 249 15 it it PRON crl-16095 249 16 is be AUX crl-16095 249 17 understood understand VERB crl-16095 249 18 . . PUNCT crl-16095 250 1 • • PROPN crl-16095 250 2 librarian librarian PROPN crl-16095 250 3 seeks seek VERB crl-16095 250 4 to to PART crl-16095 250 5 clarify clarify VERB crl-16095 250 6 confusing confuse VERB crl-16095 250 7 terminology terminology NOUN crl-16095 250 8 and and CCONJ crl-16095 250 9 avoids avoid VERB crl-16095 250 10 excessive excessive ADJ crl-16095 250 11 jargon jargon PROPN crl-16095 250 12 . . PUNCT crl-16095 251 1 • • PROPN crl-16095 251 2 librarian librarian PROPN crl-16095 251 3 uses use VERB crl-16095 251 4 open open ADV crl-16095 251 5 - - PUNCT crl-16095 251 6 ended ended ADJ crl-16095 251 7 questioning question VERB crl-16095 251 8 techniques technique NOUN crl-16095 251 9 to to PART crl-16095 251 10 encourage encourage VERB crl-16095 251 11 patrons patron NOUN crl-16095 251 12 to to PART crl-16095 251 13 expand expand VERB crl-16095 251 14 on on ADP crl-16095 251 15 the the DET crl-16095 251 16 request request NOUN crl-16095 251 17 or or CCONJ crl-16095 251 18 present present VERB crl-16095 251 19 additional additional ADJ crl-16095 251 20 information information NOUN crl-16095 251 21 . . PUNCT crl-16095 252 1 did do AUX crl-16095 252 2     SPACE crl-16095 252 3 the the DET crl-16095 252 4     SPACE crl-16095 252 5 librarian librarian ADJ crl-16095 252 6     SPACE crl-16095 252 7 find find VERB crl-16095 252 8     SPACE crl-16095 252 9 out out ADP crl-16095 252 10     SPACE crl-16095 252 11 what what PRON crl-16095 252 12     SPACE crl-16095 252 13 the the DET crl-16095 252 14     SPACE crl-16095 252 15 patron patron NOUN crl-16095 252 16     SPACE crl-16095 252 17 had have AUX crl-16095 252 18     SPACE crl-16095 252 19 already already ADV crl-16095 252 20     SPACE crl-16095 252 21 tried try VERB crl-16095 252 22 ? ? PUNCT crl-16095 253 1 • • PROPN crl-16095 253 2 librarian librarian PROPN crl-16095 253 3 finds find VERB crl-16095 253 4 out out ADP crl-16095 253 5 what what PRON crl-16095 253 6 patrons patron NOUN crl-16095 253 7 have have AUX crl-16095 253 8 already already ADV crl-16095 253 9 tried try VERB crl-16095 253 10 and and CCONJ crl-16095 253 11 encourages encourage VERB crl-16095 253 12 patrons patron NOUN crl-16095 253 13 to to PART crl-16095 253 14 contribute contribute VERB crl-16095 253 15 ideas idea NOUN crl-16095 253 16 . . PUNCT crl-16095 254 1 did do AUX crl-16095 254 2     SPACE crl-16095 254 3 the the DET crl-16095 254 4     SPACE crl-16095 254 5 librarian librarian ADJ crl-16095 254 6     SPACE crl-16095 254 7 explain explain VERB crl-16095 254 8     SPACE crl-16095 254 9 the the DET crl-16095 254 10     SPACE crl-16095 254 11 search search NOUN crl-16095 254 12     SPACE crl-16095 254 13 strategy strategy NOUN crl-16095 254 14 ? ? PUNCT crl-16095 255 1 • • PROPN crl-16095 255 2 librarian librarian PROPN crl-16095 255 3 constructs construct VERB crl-16095 255 4 a a DET crl-16095 255 5 competent competent ADJ crl-16095 255 6 and and CCONJ crl-16095 255 7 complete complete ADJ crl-16095 255 8 search search NOUN crl-16095 255 9 strategy strategy NOUN crl-16095 255 10 . . PUNCT crl-16095 256 1 • • PROPN crl-16095 256 2 librarian librarian PROPN crl-16095 256 3 explains explain VERB crl-16095 256 4 the the DET crl-16095 256 5 search search NOUN crl-16095 256 6 strategy strategy NOUN crl-16095 256 7 and and CCONJ crl-16095 256 8 sequence sequence NOUN crl-16095 256 9 to to ADP crl-16095 256 10 the the DET crl-16095 256 11 user user NOUN crl-16095 256 12 , , PUNCT crl-16095 256 13 as as ADV crl-16095 256 14 well well ADV crl-16095 256 15 as as ADP crl-16095 256 16 the the DET crl-16095 256 17 sources source NOUN crl-16095 256 18 to to PART crl-16095 256 19 be be AUX crl-16095 256 20 used use VERB crl-16095 256 21 . . PUNCT crl-16095 257 1 • • PROPN crl-16095 257 2 librarian librarian ADJ crl-16095 257 3 attempts attempt NOUN crl-16095 257 4 to to PART crl-16095 257 5 conduct conduct VERB crl-16095 257 6 the the DET crl-16095 257 7 search search NOUN crl-16095 257 8 within within ADP crl-16095 257 9 the the DET crl-16095 257 10 patrons patron NOUN crl-16095 257 11 ’ ' PUNCT crl-16095 257 12 allotted allot VERB crl-16095 257 13 time time NOUN crl-16095 257 14 frame frame NOUN crl-16095 257 15 . . PUNCT crl-16095 258 1 • • PROPN crl-16095 258 2 librarian librarian PROPN crl-16095 258 3 explains explain VERB crl-16095 258 4 how how SCONJ crl-16095 258 5 to to PART crl-16095 258 6 use use VERB crl-16095 258 7 sources source NOUN crl-16095 258 8 when when SCONJ crl-16095 258 9 appropriate appropriate ADJ crl-16095 258 10 . . PUNCT crl-16095 259 1 • • PROPN crl-16095 259 2 librarian librarian PROPN crl-16095 259 3 works work VERB crl-16095 259 4 with with ADP crl-16095 259 5 the the DET crl-16095 259 6 patrons patron NOUN crl-16095 259 7 to to PART crl-16095 259 8 narrow narrow VERB crl-16095 259 9 or or CCONJ crl-16095 259 10 broaden broaden VERB crl-16095 259 11 the the DET crl-16095 259 12 topic topic NOUN crl-16095 259 13 when when SCONJ crl-16095 259 14 too too ADV crl-16095 259 15 little little ADJ crl-16095 259 16 or or CCONJ crl-16095 259 17 too too ADV crl-16095 259 18 much much ADJ crl-16095 259 19 information information NOUN crl-16095 259 20 is be AUX crl-16095 259 21 identified identify VERB crl-16095 259 22 . . PUNCT crl-16095 260 1 • • PROPN crl-16095 260 2 librarian librarian PROPN crl-16095 260 3 asks ask VERB crl-16095 260 4 the the DET crl-16095 260 5 patrons patron NOUN crl-16095 260 6 if if SCONJ crl-16095 260 7 additional additional ADJ crl-16095 260 8 information information NOUN crl-16095 260 9 is be AUX crl-16095 260 10 needed need VERB crl-16095 260 11 after after SCONJ crl-16095 260 12 an an DET crl-16095 260 13 initial initial ADJ crl-16095 260 14 result result NOUN crl-16095 260 15 is be AUX crl-16095 260 16 found find VERB crl-16095 260 17 . . PUNCT crl-16095 261 1 • • PROPN crl-16095 261 2 librarian librarian PROPN crl-16095 261 3 recognizes recognize VERB crl-16095 261 4 when when SCONJ crl-16095 261 5 to to PART crl-16095 261 6 refer refer VERB crl-16095 261 7 patrons patron NOUN crl-16095 261 8 to to ADP crl-16095 261 9 a a DET crl-16095 261 10 more more ADV crl-16095 261 11 appropriate appropriate ADJ crl-16095 261 12 guide guide NOUN crl-16095 261 13 , , PUNCT crl-16095 261 14 database database NOUN crl-16095 261 15 , , PUNCT crl-16095 261 16 library library PROPN crl-16095 261 17 , , PUNCT crl-16095 261 18 librarian librarian PROPN crl-16095 261 19 , , PUNCT crl-16095 261 20 or or CCONJ crl-16095 261 21 other other ADJ crl-16095 261 22 resource resource NOUN crl-16095 261 23 . . PUNCT crl-16095 262 1 • • PROPN crl-16095 262 2 librarian librarian PROPN crl-16095 262 3 offers offer VERB crl-16095 262 4 pointers pointer NOUN crl-16095 262 5 , , PUNCT crl-16095 262 6 detailed detailed ADJ crl-16095 262 7 search search NOUN crl-16095 262 8 paths path NOUN crl-16095 262 9 ( ( PUNCT crl-16095 262 10 including include VERB crl-16095 262 11 complete complete ADJ crl-16095 262 12 urls url NOUN crl-16095 262 13 ) ) PUNCT crl-16095 262 14 , , PUNCT crl-16095 262 15 and and CCONJ crl-16095 262 16 names name NOUN crl-16095 262 17 of of ADP crl-16095 262 18 resources resource NOUN crl-16095 262 19 used use VERB crl-16095 262 20 to to PART crl-16095 262 21 find find VERB crl-16095 262 22 the the DET crl-16095 262 23 answer answer NOUN crl-16095 262 24 , , PUNCT crl-16095 262 25 so so SCONJ crl-16095 262 26 that that SCONJ crl-16095 262 27 patrons patron NOUN crl-16095 262 28 can can AUX crl-16095 262 29 learn learn VERB crl-16095 262 30 to to PART crl-16095 262 31 answer answer VERB crl-16095 262 32 similar similar ADJ crl-16095 262 33 questions question NOUN crl-16095 262 34 on on ADP crl-16095 262 35 their their PRON crl-16095 262 36 own own ADJ crl-16095 262 37 . . PUNCT crl-16095 263 1 flag flag NOUN crl-16095 263 2     SPACE crl-16095 263 3 transcript transcript NOUN crl-16095 263 4 use use NOUN crl-16095 263 5 for for ADP crl-16095 263 6 transcripts transcript NOUN crl-16095 263 7 that that PRON crl-16095 263 8 … … PUNCT crl-16095 263 9 • • PROPN crl-16095 263 10 have have VERB crl-16095 263 11 incomplete incomplete ADJ crl-16095 263 12 or or CCONJ crl-16095 263 13 incorrect incorrect ADJ crl-16095 263 14 answers answer NOUN crl-16095 263 15 • • AUX crl-16095 263 16 exemplify exemplify VERB crl-16095 263 17 outstanding outstanding ADJ crl-16095 263 18 reference reference NOUN crl-16095 263 19 service service NOUN crl-16095 263 20 • • NUM crl-16095 263 21 should should AUX crl-16095 263 22 be be AUX crl-16095 263 23 further far ADV crl-16095 263 24 reviewed review VERB crl-16095 263 25 by by ADP crl-16095 263 26 the the DET crl-16095 263 27 drc drc PROPN crl-16095 263 28 • • PROPN crl-16095 263 29 note note VERB crl-16095 263 30 – – PUNCT crl-16095 263 31 please please INTJ crl-16095 263 32 indicate indicate VERB crl-16095 263 33 in in ADP crl-16095 263 34 the the DET crl-16095 263 35 comment comment NOUN crl-16095 263 36 section section NOUN crl-16095 263 37 why why SCONJ crl-16095 263 38 you you PRON crl-16095 263 39 have have AUX crl-16095 263 40 flagged flag VERB crl-16095 263 41 the the DET crl-16095 263 42 transcript transcript NOUN crl-16095 263 43 . . PUNCT crl-16095 264 1 * * NOUN crl-16095 264 2 authors author NOUN crl-16095 264 3 ’ ’ PART crl-16095 264 4 note note NOUN crl-16095 264 5 : : PUNCT crl-16095 264 6 the the DET crl-16095 264 7 data datum NOUN crl-16095 264 8 gathered gather VERB crl-16095 264 9 from from ADP crl-16095 264 10 these these DET crl-16095 264 11 questions question NOUN crl-16095 264 12 were be AUX crl-16095 264 13 not not PART crl-16095 264 14 included include VERB crl-16095 264 15 in in ADP crl-16095 264 16 the the DET crl-16095 264 17 final final ADJ crl-16095 264 18 analysis analysis NOUN crl-16095 264 19 , , PUNCT crl-16095 264 20 since since SCONJ crl-16095 264 21 there there PRON crl-16095 264 22 were be VERB crl-16095 264 23 not not PART crl-16095 264 24 enough enough ADJ crl-16095 264 25 data datum NOUN crl-16095 264 26 gathered gather VERB crl-16095 264 27 to to PART crl-16095 264 28 be be AUX crl-16095 264 29 useful useful ADJ crl-16095 264 30 . . PUNCT crl-16095 265 1 pmla pmla NOUN crl-16095 265 2 publications publication NOUN crl-16095 265 3 of of ADP crl-16095 265 4 the the DET crl-16095 265 5 modern modern ADJ crl-16095 265 6 language language NOUN crl-16095 265 7 association association NOUN crl-16095 265 8 the the DET crl-16095 265 9 leading lead VERB crl-16095 265 10 journal journal NOUN crl-16095 265 11 in in ADP crl-16095 265 12 literary literary ADJ crl-16095 265 13 studies study NOUN crl-16095 265 14 for for ADP crl-16095 265 15 more more ADJ crl-16095 265 16 than than ADP crl-16095 265 17 a a DET crl-16095 265 18 century century NOUN crl-16095 265 19 , , PUNCT crl-16095 265 20 pmla pmla NOUN crl-16095 265 21 reaches reach VERB crl-16095 265 22 over over ADP crl-16095 265 23 30,500 30,500 NUM crl-16095 265 24 subscribers subscriber NOUN crl-16095 265 25 and and CCONJ crl-16095 265 26 about about ADV crl-16095 265 27 2,200 2,200 NUM crl-16095 265 28 libraries library NOUN crl-16095 265 29 — — PUNCT crl-16095 265 30 the the DET crl-16095 265 31 largest large ADJ crl-16095 265 32 circulation circulation NOUN crl-16095 265 33 of of ADP crl-16095 265 34 any any DET crl-16095 265 35 scholarly scholarly ADJ crl-16095 265 36 journal journal NOUN crl-16095 265 37 in in ADP crl-16095 265 38 the the DET crl-16095 265 39 humanities humanity NOUN crl-16095 265 40 . . PUNCT crl-16095 266 1 pmla pmla NOUN crl-16095 266 2 is be AUX crl-16095 266 3 online online ADV crl-16095 266 4 containing contain VERB crl-16095 266 5 more more ADJ crl-16095 266 6 than than ADP crl-16095 266 7 1,500 1,500 NUM crl-16095 266 8 pages page NOUN crl-16095 266 9 a a DET crl-16095 266 10 year year NOUN crl-16095 266 11 , , PUNCT crl-16095 266 12 pmla pmla NOUN crl-16095 266 13 is be AUX crl-16095 266 14 available available ADJ crl-16095 266 15 from from ADP crl-16095 266 16 all all DET crl-16095 266 17 major major ADJ crl-16095 266 18 subscription subscription NOUN crl-16095 266 19 services service NOUN crl-16095 266 20 . . PUNCT crl-16095 267 1 library library NOUN crl-16095 267 2 subscribers subscriber NOUN crl-16095 267 3 receive receive VERB crl-16095 267 4 current current ADJ crl-16095 267 5 issues issue NOUN crl-16095 267 6 electronically electronically ADV crl-16095 267 7 ( ( PUNCT crl-16095 267 8 in in ADP crl-16095 267 9 pdf pdf NOUN crl-16095 267 10 ) ) PUNCT crl-16095 267 11 , , PUNCT crl-16095 267 12 as as ADV crl-16095 267 13 well well ADV crl-16095 267 14 as as ADP crl-16095 267 15 in in ADP crl-16095 267 16 print print NOUN crl-16095 267 17 ; ; PUNCT crl-16095 267 18 2010 2010 NUM crl-16095 267 19 subscribers subscriber NOUN crl-16095 267 20 will will AUX crl-16095 267 21 also also ADV crl-16095 267 22 receive receive VERB crl-16095 267 23 all all DET crl-16095 267 24 issues issue NOUN crl-16095 267 25 from from ADP crl-16095 267 26 2002–09 2002–09 NUM crl-16095 267 27 in in ADP crl-16095 267 28 electronic electronic ADJ crl-16095 267 29 form form NOUN crl-16095 267 30 . . PUNCT crl-16095 268 1 ( ( PUNCT crl-16095 268 2 an an DET crl-16095 268 3 electronic electronic ADJ crl-16095 268 4 archive archive NOUN crl-16095 268 5 of of ADP crl-16095 268 6 pmla pmla NOUN crl-16095 268 7 issues issue NOUN crl-16095 268 8 from from ADP crl-16095 268 9 1884 1884 NUM crl-16095 268 10 to to ADP crl-16095 268 11 2004 2004 NUM crl-16095 268 12 is be AUX crl-16095 268 13 available available ADJ crl-16095 268 14 through through ADP crl-16095 268 15 jstor jstor NOUN crl-16095 268 16 . . PUNCT crl-16095 268 17 ) ) PUNCT crl-16095 269 1 upcoming upcoming ADJ crl-16095 269 2 features feature NOUN crl-16095 269 3 october october PROPN crl-16095 269 4 2010 2010 NUM crl-16095 269 5 literary literary ADJ crl-16095 269 6 criticism criticism NOUN crl-16095 269 7 for for ADP crl-16095 269 8 the the DET crl-16095 269 9 twenty twenty NUM crl-16095 269 10 - - PUNCT crl-16095 269 11 first first ADJ crl-16095 269 12 century century NOUN crl-16095 269 13 other other ADJ crl-16095 269 14 topics topic NOUN crl-16095 269 15 queer queer NOUN crl-16095 269 16 theory theory NOUN crl-16095 269 17 and and CCONJ crl-16095 269 18 ecocriticism ecocriticism NOUN crl-16095 269 19 . . PUNCT crl-16095 269 20 . . PUNCT crl-16095 269 21 . . PUNCT crl-16095 270 1 oceanic oceanic ADJ crl-16095 270 2 studies study NOUN crl-16095 270 3 . . PUNCT crl-16095 270 4 . . PUNCT crl-16095 270 5 . . PUNCT crl-16095 271 1 visual visual ADJ crl-16095 271 2 cultures culture NOUN crl-16095 271 3 . . PUNCT crl-16095 271 4 . . PUNCT crl-16095 271 5 . . PUNCT crl-16095 272 1 aimé aimé PROPN crl-16095 272 2 césaire césaire NOUN crl-16095 272 3 : : PUNCT crl-16095 272 4 poet poet NOUN crl-16095 272 5 , , PUNCT crl-16095 272 6 politician politician NOUN crl-16095 272 7 , , PUNCT crl-16095 272 8 intellectual intellectual ADJ crl-16095 272 9 . . PUNCT crl-16095 272 10 . . PUNCT crl-16095 272 11 . . PUNCT crl-16095 273 1 community community NOUN crl-16095 273 2 reading read VERB crl-16095 273 3 . . PUNCT crl-16095 273 4 . . PUNCT crl-16095 273 5 . . PUNCT crl-16095 274 1 museum museum NOUN crl-16095 274 2 studies study NOUN crl-16095 274 3 . . PUNCT crl-16095 274 4 . . PUNCT crl-16095 274 5 . . PUNCT crl-16095 275 1 materiality materiality NOUN crl-16095 275 2 and and CCONJ crl-16095 275 3 writing writing NOUN crl-16095 275 4 . . PUNCT crl-16095 275 5 . . PUNCT crl-16095 276 1 . . PUNCT crl-16095 277 1 remembering remember VERB crl-16095 277 2 eve eve PROPN crl-16095 277 3 kosofsky kosofsky PROPN crl-16095 277 4 sedgwick sedgwick NOUN crl-16095 277 5 better well ADJ crl-16095 277 6 - - PUNCT crl-16095 277 7 value value NOUN crl-16095 277 8 pricing pricing NOUN crl-16095 277 9 a a DET crl-16095 277 10 subscription subscription NOUN crl-16095 277 11 to to ADP crl-16095 277 12 the the DET crl-16095 277 13 print print NOUN crl-16095 277 14 and and CCONJ crl-16095 277 15 electronic electronic ADJ crl-16095 277 16 versions version NOUN crl-16095 277 17 of of ADP crl-16095 277 18 pmla pmla NOUN crl-16095 277 19 is be AUX crl-16095 277 20 $ $ SYM crl-16095 277 21 180 180 NUM crl-16095 277 22 . . PUNCT crl-16095 277 23 profession profession NOUN crl-16095 277 24 , , PUNCT crl-16095 277 25 an an DET crl-16095 277 26 annual annual ADJ crl-16095 277 27 journal journal NOUN crl-16095 277 28 of of ADP crl-16095 277 29 articles article NOUN crl-16095 277 30 about about ADP crl-16095 277 31 the the DET crl-16095 277 32 modern modern ADJ crl-16095 277 33 language language NOUN crl-16095 277 34 profession profession NOUN crl-16095 277 35 , , PUNCT crl-16095 277 36 comes come VERB crl-16095 277 37 free free ADJ crl-16095 277 38 with with ADP crl-16095 277 39 your your PRON crl-16095 277 40 subscription subscription NOUN crl-16095 277 41 in in ADP crl-16095 277 42 electronic electronic ADJ crl-16095 277 43 and and CCONJ crl-16095 277 44 print print NOUN crl-16095 277 45 formats format NOUN crl-16095 277 46 . . PUNCT crl-16095 278 1 free free ADJ crl-16095 278 2 trial trial NOUN crl-16095 278 3 subscription subscription NOUN crl-16095 278 4 for for ADP crl-16095 278 5 a a DET crl-16095 278 6 free free ADJ crl-16095 278 7 trial trial NOUN crl-16095 278 8 subscription subscription NOUN crl-16095 278 9 to to ADP crl-16095 278 10 the the DET crl-16095 278 11 electronic electronic ADJ crl-16095 278 12 version version NOUN crl-16095 278 13 of of ADP crl-16095 278 14 pmla pmla NOUN crl-16095 278 15 , , PUNCT crl-16095 278 16 or or CCONJ crl-16095 278 17 for for ADP crl-16095 278 18 more more ADJ crl-16095 278 19 information information NOUN crl-16095 278 20 , , PUNCT crl-16095 278 21 please please INTJ crl-16095 278 22 write write VERB crl-16095 278 23 or or CCONJ crl-16095 278 24 call call VERB crl-16095 278 25 library library NOUN crl-16095 278 26 subscriptions subscription NOUN crl-16095 278 27 , , PUNCT crl-16095 278 28 modern modern ADJ crl-16095 278 29 language language NOUN crl-16095 278 30 association association NOUN crl-16095 278 31 , , PUNCT crl-16095 278 32 26 26 NUM crl-16095 278 33 broadway broadway ADJ crl-16095 278 34 , , PUNCT crl-16095 278 35 3rd 3rd ADJ crl-16095 278 36 floor floor NOUN crl-16095 278 37 , , PUNCT crl-16095 278 38 new new PROPN crl-16095 278 39 york york PROPN crl-16095 278 40 , , PUNCT crl-16095 278 41 ny ny PROPN crl-16095 278 42 10004 10004 NUM crl-16095 278 43 - - SYM crl-16095 278 44 1789 1789 NUM crl-16095 278 45 ; ; PUNCT crl-16095 278 46 646 646 NUM crl-16095 278 47 576 576 NUM crl-16095 278 48 - - SYM crl-16095 278 49 5166 5166 NUM crl-16095 278 50 ; ; PUNCT crl-16095 278 51 fax fax NOUN crl-16095 278 52 646 646 NUM crl-16095 278 53 576 576 NUM crl-16095 278 54 - - SYM crl-16095 278 55 5160 5160 NUM crl-16095 278 56 ; ; PUNCT crl-16095 278 57 subscrip@mla.org subscrip@mla.org INTJ crl-16095 278 58 . . PUNCT crl-16095 279 1 all all DET crl-16095 279 2 prices price NOUN crl-16095 279 3 subject subject ADJ crl-16095 279 4 to to ADP crl-16095 279 5 change change NOUN crl-16095 279 6 . . PUNCT crl-16095 280 1 www.mlajournals.org www.mlajournals.org PROPN