id	sid	tid	token	lemma	pos
crl-16366	1	1	309	309	NUM
crl-16366	1	2	a	a	DET
crl-16366	1	3	usability	usability	NOUN
crl-16366	1	4	evaluation	evaluation	NOUN
crl-16366	1	5	of	of	ADP
crl-16366	1	6	academic	academic	ADJ
crl-16366	1	7	virtual	virtual	ADJ
crl-16366	1	8	reference	reference	NOUN
crl-16366	1	9	services	service	NOUN
crl-16366	1	10	anthony	anthony	PROPN
crl-16366	1	11	s.	s.	PROPN
crl-16366	1	12	chow	chow	PROPN
crl-16366	1	13	and	and	CCONJ
crl-16366	1	14	rebecca	rebecca	VERB
crl-16366	1	15	a.	a.	NOUN
crl-16366	1	16	croxton	croxton	PROPN
crl-16366	1	17	anthony	anthony	PROPN
crl-16366	1	18	s.	s.	PROPN
crl-16366	1	19	chow	chow	PROPN
crl-16366	1	20	is	be	AUX
crl-16366	1	21	associate	associate	ADJ
crl-16366	1	22	professor	professor	NOUN
crl-16366	1	23	in	in	ADP
crl-16366	1	24	the	the	DET
crl-16366	1	25	department	department	NOUN
crl-16366	1	26	of	of	ADP
crl-16366	1	27	library	library	PROPN
crl-16366	1	28	and	and	CCONJ
crl-16366	1	29	information	information	NOUN
crl-16366	1	30	studies	study	NOUN
crl-16366	1	31	of	of	ADP
crl-16366	1	32	the	the	DET
crl-16366	1	33	school	school	NOUN
crl-16366	1	34	of	of	ADP
crl-16366	1	35	education	education	NOUN
crl-16366	1	36	at	at	ADP
crl-16366	1	37	the	the	DET
crl-16366	1	38	university	university	PROPN
crl-16366	1	39	of	of	ADP
crl-16366	1	40	north	north	PROPN
crl-16366	1	41	carolina	carolina	PROPN
crl-16366	1	42	at	at	ADP
crl-16366	1	43	greensboro	greensboro	PROPN
crl-16366	1	44	;	;	PUNCT
crl-16366	1	45	e	e	X
crl-16366	1	46	-	-	NOUN
crl-16366	1	47	mail	mail	NOUN
crl-16366	1	48	:	:	PUNCT
crl-16366	1	49	aschow@uncg.edu	aschow@uncg.edu	PROPN
crl-16366	1	50	.	.	PUNCT
crl-16366	2	1	rebecca	rebecca	PROPN
crl-16366	2	2	a.	a.	PROPN
crl-16366	2	3	croxton	croxton	PROPN
crl-16366	2	4	is	be	AUX
crl-16366	2	5	a	a	DET
crl-16366	2	6	doctoral	doctoral	ADJ
crl-16366	2	7	student	student	NOUN
crl-16366	2	8	and	and	CCONJ
crl-16366	2	9	instructor	instructor	NOUN
crl-16366	2	10	at	at	ADP
crl-16366	2	11	the	the	DET
crl-16366	2	12	university	university	PROPN
crl-16366	2	13	of	of	ADP
crl-16366	2	14	north	north	PROPN
crl-16366	2	15	carolina	carolina	PROPN
crl-16366	2	16	at	at	ADP
crl-16366	2	17	greensboro	greensboro	PROPN
crl-16366	2	18	;	;	PUNCT
crl-16366	2	19	e	e	X
crl-16366	2	20	-	-	NOUN
crl-16366	2	21	mail	mail	NOUN
crl-16366	2	22	:	:	PUNCT
crl-16366	2	23	racroxto@uncg.edu	racroxto@uncg.edu	PROPN
crl-16366	2	24	.	.	PUNCT
crl-16366	3	1	©	©	ADJ
crl-16366	3	2	2014	2014	NUM
crl-16366	3	3	anthony	anthony	PROPN
crl-16366	3	4	s.	s.	PROPN
crl-16366	3	5	chow	chow	PROPN
crl-16366	3	6	and	and	CCONJ
crl-16366	3	7	rebecca	rebecca	PROPN
crl-16366	3	8	a.	a.	NOUN
crl-16366	3	9	croxton	croxton	PROPN
crl-16366	3	10	,	,	PUNCT
crl-16366	3	11	attribution	attribution	NOUN
crl-16366	3	12	-	-	PUNCT
crl-16366	3	13	noncommercial	noncommercial	ADJ
crl-16366	3	14	(	(	PUNCT
crl-16366	3	15	http://creativecommons.org/licenses/by-nc/3.0/	http://creativecommons.org/licenses/by-nc/3.0/	NUM
crl-16366	3	16	)	)	PUNCT
crl-16366	3	17	cc	cc	ADJ
crl-16366	3	18	by	by	ADP
crl-16366	3	19	-	-	PUNCT
crl-16366	3	20	nc	nc	NOUN
crl-16366	3	21	this	this	DET
crl-16366	3	22	study	study	NOUN
crl-16366	3	23	examined	examine	VERB
crl-16366	3	24	the	the	DET
crl-16366	3	25	usability	usability	NOUN
crl-16366	3	26	of	of	ADP
crl-16366	3	27	five	five	NUM
crl-16366	3	28	virtual	virtual	ADJ
crl-16366	3	29	reference	reference	NOUN
crl-16366	3	30	services	service	NOUN
crl-16366	3	31	—	—	PUNCT
crl-16366	3	32	instant	instant	ADJ
crl-16366	3	33	messenger	messenger	NOUN
crl-16366	3	34	chat	chat	NOUN
crl-16366	3	35	,	,	PUNCT
crl-16366	3	36	e	e	NOUN
crl-16366	3	37	-	-	NOUN
crl-16366	3	38	mail	mail	NOUN
crl-16366	3	39	,	,	PUNCT
crl-16366	3	40	telephone	telephone	NOUN
crl-16366	3	41	,	,	PUNCT
crl-16366	3	42	text	text	NOUN
crl-16366	3	43	messaging	messaging	NOUN
crl-16366	3	44	,	,	PUNCT
crl-16366	3	45	and	and	CCONJ
crl-16366	3	46	skype	skype	ADJ
crl-16366	3	47	videoconferencing	videoconferencing	NOUN
crl-16366	3	48	—	—	PUNCT
crl-16366	3	49	by	by	ADP
crl-16366	3	50	having	have	VERB
crl-16366	3	51	31	31	NUM
crl-16366	3	52	undergraduate	undergraduate	NOUN
crl-16366	3	53	and	and	CCONJ
crl-16366	3	54	graduate	graduate	ADJ
crl-16366	3	55	students	student	NOUN
crl-16366	3	56	evaluate	evaluate	VERB
crl-16366	3	57	the	the	DET
crl-16366	3	58	usability	usability	NOUN
crl-16366	3	59	of	of	ADP
crl-16366	3	60	the	the	DET
crl-16366	3	61	virtual	virtual	ADJ
crl-16366	3	62	reference	reference	NOUN
crl-16366	3	63	services	service	NOUN
crl-16366	3	64	of	of	ADP
crl-16366	3	65	two	two	NUM
crl-16366	3	66	different	different	ADJ
crl-16366	3	67	universities	university	NOUN
crl-16366	3	68	.	.	PUNCT
crl-16366	4	1	the	the	DET
crl-16366	4	2	study	study	NOUN
crl-16366	4	3	’s	’s	PART
crl-16366	4	4	results	result	NOUN
crl-16366	4	5	suggest	suggest	VERB
crl-16366	4	6	that	that	SCONJ
crl-16366	4	7	user	user	NOUN
crl-16366	4	8	preference	preference	NOUN
crl-16366	4	9	and	and	CCONJ
crl-16366	4	10	satisfaction	satisfaction	NOUN
crl-16366	4	11	for	for	ADP
crl-16366	4	12	virtual	virtual	ADJ
crl-16366	4	13	reference	reference	NOUN
crl-16366	4	14	service	service	NOUN
crl-16366	4	15	are	be	AUX
crl-16366	4	16	highly	highly	ADV
crl-16366	4	17	correlated	correlate	VERB
crl-16366	4	18	with	with	ADP
crl-16366	4	19	the	the	DET
crl-16366	4	20	service	service	NOUN
crl-16366	4	21	’s	’s	PART
crl-16366	4	22	overall	overall	ADJ
crl-16366	4	23	usability	usability	NOUN
crl-16366	4	24	in	in	ADP
crl-16366	4	25	terms	term	NOUN
crl-16366	4	26	of	of	ADP
crl-16366	4	27	effectiveness	effectiveness	NOUN
crl-16366	4	28	and	and	CCONJ
crl-16366	4	29	efficiency	efficiency	NOUN
crl-16366	4	30	.	.	PUNCT
crl-16366	5	1	online	online	ADJ
crl-16366	5	2	chat	chat	NOUN
crl-16366	5	3	was	be	AUX
crl-16366	5	4	rated	rate	VERB
crl-16366	5	5	highest	high	ADJ
crl-16366	5	6	across	across	ADP
crl-16366	5	7	all	all	DET
crl-16366	5	8	measures	measure	NOUN
crl-16366	5	9	including	include	VERB
crl-16366	5	10	satisfaction	satisfaction	NOUN
crl-16366	5	11	and	and	CCONJ
crl-16366	5	12	seven	seven	NUM
crl-16366	5	13	different	different	ADJ
crl-16366	5	14	usability	usability	NOUN
crl-16366	5	15	factors	factor	NOUN
crl-16366	5	16	.	.	PUNCT
crl-16366	6	1	major	major	ADJ
crl-16366	6	2	implications	implication	NOUN
crl-16366	6	3	of	of	ADP
crl-16366	6	4	the	the	DET
crl-16366	6	5	study	study	NOUN
crl-16366	6	6	suggest	suggest	VERB
crl-16366	6	7	that	that	SCONJ
crl-16366	6	8	online	online	ADJ
crl-16366	6	9	chat	chat	NOUN
crl-16366	6	10	is	be	AUX
crl-16366	6	11	the	the	DET
crl-16366	6	12	virtual	virtual	ADJ
crl-16366	6	13	reference	reference	NOUN
crl-16366	6	14	of	of	ADP
crl-16366	6	15	choice	choice	NOUN
crl-16366	6	16	for	for	ADP
crl-16366	6	17	university	university	NOUN
crl-16366	6	18	students	student	NOUN
crl-16366	6	19	and	and	CCONJ
crl-16366	6	20	that	that	SCONJ
crl-16366	6	21	usability	usability	NOUN
crl-16366	6	22	metrics	metric	NOUN
crl-16366	6	23	are	be	AUX
crl-16366	6	24	a	a	DET
crl-16366	6	25	good	good	ADJ
crl-16366	6	26	predictor	predictor	NOUN
crl-16366	6	27	of	of	ADP
crl-16366	6	28	user	user	NOUN
crl-16366	6	29	preferences	preference	NOUN
crl-16366	6	30	centered	center	VERB
crl-16366	6	31	on	on	ADP
crl-16366	6	32	high	high	ADJ
crl-16366	6	33	return	return	NOUN
crl-16366	6	34	on	on	ADP
crl-16366	6	35	investment	investment	NOUN
crl-16366	6	36	,	,	PUNCT
crl-16366	6	37	speed	speed	NOUN
crl-16366	6	38	of	of	ADP
crl-16366	6	39	transaction	transaction	NOUN
crl-16366	6	40	,	,	PUNCT
crl-16366	6	41	convenience	convenience	NOUN
crl-16366	6	42	,	,	PUNCT
crl-16366	6	43	and	and	CCONJ
crl-16366	6	44	minimal	minimal	ADJ
crl-16366	6	45	effort	effort	NOUN
crl-16366	6	46	.	.	PUNCT
crl-16366	7	1	o	o	X
crl-16366	7	2	stay	stay	VERB
crl-16366	7	3	relevant	relevant	ADJ
crl-16366	7	4	in	in	ADP
crl-16366	7	5	this	this	DET
crl-16366	7	6	rapidly	rapidly	ADV
crl-16366	7	7	evolving	evolve	VERB
crl-16366	7	8	information	information	NOUN
crl-16366	7	9	age	age	NOUN
crl-16366	7	10	,	,	PUNCT
crl-16366	7	11	libraries	librarie	VERB
crl-16366	7	12	across	across	ADP
crl-16366	7	13	the	the	DET
crl-16366	7	14	world	world	NOUN
crl-16366	7	15	are	be	AUX
crl-16366	7	16	racing	race	VERB
crl-16366	7	17	to	to	PART
crl-16366	7	18	reinvent	reinvent	VERB
crl-16366	7	19	themselves	themselves	PRON
crl-16366	7	20	.	.	PUNCT
crl-16366	8	1	they	they	PRON
crl-16366	8	2	must	must	AUX
crl-16366	8	3	do	do	VERB
crl-16366	8	4	so	so	ADV
crl-16366	8	5	in	in	ADP
crl-16366	8	6	an	an	DET
crl-16366	8	7	environment	environment	NOUN
crl-16366	8	8	where	where	SCONJ
crl-16366	8	9	information	information	NOUN
crl-16366	8	10	seekers	seeker	NOUN
crl-16366	8	11	have	have	VERB
crl-16366	8	12	“	"	PUNCT
crl-16366	8	13	…	…	PUNCT
crl-16366	8	14	many	many	ADJ
crl-16366	8	15	options	option	NOUN
crl-16366	8	16	,	,	PUNCT
crl-16366	8	17	little	little	ADJ
crl-16366	8	18	patience	patience	NOUN
crl-16366	8	19	,	,	PUNCT
crl-16366	8	20	and	and	CCONJ
crl-16366	8	21	use	use	VERB
crl-16366	8	22	many	many	ADJ
crl-16366	8	23	different	different	ADJ
crl-16366	8	24	types	type	NOUN
crl-16366	8	25	of	of	ADP
crl-16366	8	26	information	information	NOUN
crl-16366	8	27	and	and	CCONJ
crl-16366	8	28	communication	communication	NOUN
crl-16366	8	29	technology	technology	NOUN
crl-16366	8	30	.	.	PUNCT
crl-16366	8	31	”1	”1	SPACE
crl-16366	9	1	while	while	SCONJ
crl-16366	9	2	many	many	ADJ
crl-16366	9	3	libraries	library	NOUN
crl-16366	9	4	are	be	AUX
crl-16366	9	5	increasingly	increasingly	ADV
crl-16366	9	6	making	make	VERB
crl-16366	9	7	their	their	PRON
crl-16366	9	8	content	content	NOUN
crl-16366	9	9	available	available	ADJ
crl-16366	9	10	digitally	digitally	ADV
crl-16366	9	11	over	over	ADP
crl-16366	9	12	the	the	DET
crl-16366	9	13	internet	internet	NOUN
crl-16366	9	14	,	,	PUNCT
crl-16366	9	15	they	they	PRON
crl-16366	9	16	are	be	AUX
crl-16366	9	17	also	also	ADV
crl-16366	9	18	taking	take	VERB
crl-16366	9	19	steps	step	NOUN
crl-16366	9	20	to	to	PART
crl-16366	9	21	make	make	VERB
crl-16366	9	22	their	their	PRON
crl-16366	9	23	reference	reference	NOUN
crl-16366	9	24	services	service	NOUN
crl-16366	9	25	available	available	ADJ
crl-16366	9	26	virtually	virtually	ADV
crl-16366	9	27	.	.	PUNCT
crl-16366	10	1	some	some	DET
crl-16366	10	2	virtual	virtual	ADJ
crl-16366	10	3	reference	reference	NOUN
crl-16366	10	4	services	service	NOUN
crl-16366	10	5	,	,	PUNCT
crl-16366	10	6	including	include	VERB
crl-16366	10	7	email	email	NOUN
crl-16366	10	8	,	,	PUNCT
crl-16366	10	9	instant	instant	ADJ
crl-16366	10	10	messaging	messaging	NOUN
crl-16366	10	11	(	(	PUNCT
crl-16366	10	12	online	online	ADJ
crl-16366	10	13	chat	chat	NOUN
crl-16366	10	14	)	)	PUNCT
crl-16366	10	15	,	,	PUNCT
crl-16366	10	16	and	and	CCONJ
crl-16366	10	17	telephone	telephone	NOUN
crl-16366	10	18	have	have	AUX
crl-16366	10	19	been	be	AUX
crl-16366	10	20	around	around	ADV
crl-16366	10	21	for	for	ADP
crl-16366	10	22	decades	decade	NOUN
crl-16366	10	23	,	,	PUNCT
crl-16366	10	24	while	while	SCONJ
crl-16366	10	25	other	other	ADJ
crl-16366	10	26	services	service	NOUN
crl-16366	10	27	such	such	ADJ
crl-16366	10	28	as	as	ADP
crl-16366	10	29	text	text	NOUN
crl-16366	10	30	messaging	messaging	NOUN
crl-16366	10	31	and	and	CCONJ
crl-16366	10	32	videoconferencing	videoconferencing	NOUN
crl-16366	10	33	are	be	AUX
crl-16366	10	34	just	just	ADV
crl-16366	10	35	beginning	begin	VERB
crl-16366	10	36	to	to	PART
crl-16366	10	37	emerge	emerge	VERB
crl-16366	10	38	.	.	PUNCT
crl-16366	11	1	sloan	sloan	PROPN
crl-16366	11	2	reported	report	VERB
crl-16366	11	3	that	that	SCONJ
crl-16366	11	4	e	e	NOUN
crl-16366	11	5	-	-	NOUN
crl-16366	11	6	mail	mail	NOUN
crl-16366	11	7	reference	reference	NOUN
crl-16366	11	8	has	have	AUX
crl-16366	11	9	been	be	AUX
crl-16366	11	10	going	go	VERB
crl-16366	11	11	strong	strong	ADJ
crl-16366	11	12	for	for	ADP
crl-16366	11	13	20	20	NUM
crl-16366	11	14	years	year	NOUN
crl-16366	11	15	and	and	CCONJ
crl-16366	11	16	live	live	VERB
crl-16366	11	17	chat	chat	NOUN
crl-16366	11	18	-	-	PUNCT
crl-16366	11	19	based	base	VERB
crl-16366	11	20	reference	reference	NOUN
crl-16366	11	21	for	for	ADP
crl-16366	11	22	10	10	NUM
crl-16366	11	23	years.2	years.2	NOUN
crl-16366	11	24	virtual	virtual	ADJ
crl-16366	11	25	reference	reference	NOUN
crl-16366	11	26	services	service	NOUN
crl-16366	11	27	are	be	AUX
crl-16366	11	28	becoming	become	VERB
crl-16366	11	29	commonplace	commonplace	ADJ
crl-16366	11	30	in	in	ADP
crl-16366	11	31	both	both	CCONJ
crl-16366	11	32	academic	academic	ADJ
crl-16366	11	33	and	and	CCONJ
crl-16366	11	34	public	public	ADJ
crl-16366	11	35	libraries	library	NOUN
crl-16366	11	36	across	across	ADP
crl-16366	11	37	the	the	DET
crl-16366	11	38	united	united	PROPN
crl-16366	11	39	states	states	PROPN
crl-16366	11	40	.	.	PUNCT
crl-16366	12	1	in	in	ADP
crl-16366	12	2	a	a	DET
crl-16366	12	3	recent	recent	ADJ
crl-16366	12	4	survey	survey	NOUN
crl-16366	12	5	study	study	NOUN
crl-16366	12	6	of	of	ADP
crl-16366	12	7	1,226	1,226	NUM
crl-16366	12	8	academic	academic	ADJ
crl-16366	12	9	and	and	CCONJ
crl-16366	12	10	public	public	ADJ
crl-16366	12	11	libraries	library	NOUN
crl-16366	12	12	,	,	PUNCT
crl-16366	12	13	54.95	54.95	NUM
crl-16366	12	14	percent	percent	NOUN
crl-16366	12	15	of	of	ADP
crl-16366	12	16	survey	survey	NOUN
crl-16366	12	17	respondents	respondent	NOUN
crl-16366	12	18	indicated	indicate	VERB
crl-16366	12	19	they	they	PRON
crl-16366	12	20	offer	offer	VERB
crl-16366	12	21	reference	reference	NOUN
crl-16366	12	22	services	service	NOUN
crl-16366	12	23	virtually	virtually	ADV
crl-16366	12	24	.	.	PUNCT
crl-16366	13	1	in	in	ADP
crl-16366	13	2	a	a	DET
crl-16366	13	3	separate	separate	ADJ
crl-16366	13	4	phase	phase	NOUN
crl-16366	13	5	of	of	ADP
crl-16366	13	6	this	this	DET
crl-16366	13	7	study	study	NOUN
crl-16366	13	8	,	,	PUNCT
crl-16366	13	9	the	the	DET
crl-16366	13	10	researchers	researcher	NOUN
crl-16366	13	11	found	find	VERB
crl-16366	13	12	that	that	SCONJ
crl-16366	13	13	84.6	84.6	NUM
crl-16366	13	14	percent	percent	NOUN
crl-16366	13	15	(	(	PUNCT
crl-16366	13	16	n	n	ADP
crl-16366	13	17	=	=	PROPN
crl-16366	13	18	203	203	NUM
crl-16366	13	19	)	)	PUNCT
crl-16366	13	20	of	of	ADP
crl-16366	13	21	library	library	NOUN
crl-16366	13	22	websites	website	NOUN
crl-16366	13	23	evaluated	evaluate	VERB
crl-16366	13	24	offered	offer	VERB
crl-16366	13	25	virtual	virtual	ADJ
crl-16366	13	26	reference	reference	NOUN
crl-16366	13	27	services.3	services.3	VERB
crl-16366	13	28	the	the	DET
crl-16366	13	29	most	most	ADV
crl-16366	13	30	common	common	ADJ
crl-16366	13	31	type	type	NOUN
crl-16366	13	32	of	of	ADP
crl-16366	13	33	virtual	virtual	ADJ
crl-16366	13	34	reference	reference	NOUN
crl-16366	13	35	was	be	AUX
crl-16366	13	36	e	e	NOUN
crl-16366	13	37	-	-	NOUN
crl-16366	13	38	mail	mail	NOUN
crl-16366	13	39	reference	reference	NOUN
crl-16366	13	40	,	,	PUNCT
crl-16366	13	41	followed	follow	VERB
crl-16366	13	42	by	by	ADP
crl-16366	13	43	chat	chat	NOUN
crl-16366	13	44	,	,	PUNCT
crl-16366	13	45	then	then	ADV
crl-16366	13	46	text	text	NOUN
crl-16366	13	47	,	,	PUNCT
crl-16366	13	48	then	then	ADV
crl-16366	13	49	“	"	PUNCT
crl-16366	13	50	other	other	ADJ
crl-16366	13	51	.	.	PUNCT
crl-16366	13	52	”	"	PUNCT
crl-16366	14	1	both	both	DET
crl-16366	14	2	surveys	survey	NOUN
crl-16366	14	3	found	find	VERB
crl-16366	14	4	the	the	DET
crl-16366	14	5	least	least	ADV
crl-16366	14	6	used	use	VERB
crl-16366	14	7	form	form	NOUN
crl-16366	14	8	of	of	ADP
crl-16366	14	9	virtual	virtual	ADJ
crl-16366	14	10	reference	reference	NOUN
crl-16366	14	11	was	be	AUX
crl-16366	14	12	skype	skype	ADJ
crl-16366	14	13	or	or	CCONJ
crl-16366	14	14	video	video	NOUN
crl-16366	14	15	conferencing	conferencing	NOUN
crl-16366	14	16	.	.	PUNCT
crl-16366	15	1	while	while	SCONJ
crl-16366	15	2	many	many	ADJ
crl-16366	15	3	libraries	library	NOUN
crl-16366	15	4	now	now	ADV
crl-16366	15	5	offer	offer	VERB
crl-16366	15	6	a	a	DET
crl-16366	15	7	suite	suite	NOUN
crl-16366	15	8	of	of	ADP
crl-16366	15	9	virtual	virtual	ADJ
crl-16366	15	10	reference	reference	NOUN
crl-16366	15	11	services	service	NOUN
crl-16366	15	12	,	,	PUNCT
crl-16366	15	13	the	the	DET
crl-16366	15	14	proliferation	proliferation	NOUN
crl-16366	15	15	of	of	ADP
crl-16366	15	16	these	these	DET
crl-16366	15	17	services	service	NOUN
crl-16366	15	18	is	be	AUX
crl-16366	15	19	not	not	PART
crl-16366	15	20	always	always	ADV
crl-16366	15	21	matched	match	VERB
crl-16366	15	22	by	by	ADP
crl-16366	15	23	actual	actual	ADJ
crl-16366	15	24	use.4	use.4	ADJ
crl-16366	15	25	many	many	ADJ
crl-16366	15	26	virtual	virtual	ADJ
crl-16366	15	27	crl13	crl13	NOUN
crl-16366	15	28	-	-	PUNCT
crl-16366	15	29	408	408	NUM
crl-16366	15	30	310	310	NUM
crl-16366	15	31	college	college	NOUN
crl-16366	15	32	&	&	CCONJ
crl-16366	15	33	research	research	PROPN
crl-16366	15	34	libraries	library	NOUN
crl-16366	15	35	may	may	AUX
crl-16366	15	36	2014	2014	NUM
crl-16366	15	37	reference	reference	NOUN
crl-16366	15	38	projects	project	NOUN
crl-16366	15	39	initiated	initiate	VERB
crl-16366	15	40	in	in	ADP
crl-16366	15	41	recent	recent	ADJ
crl-16366	15	42	years	year	NOUN
crl-16366	15	43	have	have	AUX
crl-16366	15	44	been	be	AUX
crl-16366	15	45	suspended	suspend	VERB
crl-16366	15	46	or	or	CCONJ
crl-16366	15	47	discontinued	discontinue	VERB
crl-16366	15	48	altogether	altogether	ADV
crl-16366	15	49	.	.	PUNCT
crl-16366	16	1	several	several	ADJ
crl-16366	16	2	studies	study	NOUN
crl-16366	16	3	suggest	suggest	VERB
crl-16366	16	4	the	the	DET
crl-16366	16	5	success	success	NOUN
crl-16366	16	6	of	of	ADP
crl-16366	16	7	virtual	virtual	ADJ
crl-16366	16	8	reference	reference	NOUN
crl-16366	16	9	services	service	NOUN
crl-16366	16	10	does	do	AUX
crl-16366	16	11	not	not	PART
crl-16366	16	12	depend	depend	VERB
crl-16366	16	13	solely	solely	ADV
crl-16366	16	14	on	on	ADP
crl-16366	16	15	the	the	DET
crl-16366	16	16	quality	quality	NOUN
crl-16366	16	17	of	of	ADP
crl-16366	16	18	the	the	DET
crl-16366	16	19	service	service	NOUN
crl-16366	16	20	but	but	CCONJ
crl-16366	16	21	may	may	AUX
crl-16366	16	22	also	also	ADV
crl-16366	16	23	be	be	AUX
crl-16366	16	24	dependent	dependent	ADJ
crl-16366	16	25	upon	upon	SCONJ
crl-16366	16	26	funding	funding	NOUN
crl-16366	16	27	,	,	PUNCT
crl-16366	16	28	volume	volume	NOUN
crl-16366	16	29	of	of	ADP
crl-16366	16	30	reference	reference	NOUN
crl-16366	16	31	questions	question	NOUN
crl-16366	16	32	,	,	PUNCT
crl-16366	16	33	staffing	staffing	NOUN
crl-16366	16	34	levels	level	NOUN
crl-16366	16	35	,	,	PUNCT
crl-16366	16	36	hardware	hardware	NOUN
crl-16366	16	37	and	and	CCONJ
crl-16366	16	38	software	software	NOUN
crl-16366	16	39	issues	issue	NOUN
crl-16366	16	40	,	,	PUNCT
crl-16366	16	41	and	and	CCONJ
crl-16366	16	42	institutional	institutional	ADJ
crl-16366	16	43	culture.5	culture.5	VERB
crl-16366	16	44	further	far	ADV
crl-16366	16	45	,	,	PUNCT
crl-16366	16	46	many	many	ADJ
crl-16366	16	47	library	library	NOUN
crl-16366	16	48	patrons	patron	NOUN
crl-16366	16	49	are	be	AUX
crl-16366	16	50	not	not	PART
crl-16366	16	51	aware	aware	ADJ
crl-16366	16	52	that	that	SCONJ
crl-16366	16	53	virtual	virtual	ADJ
crl-16366	16	54	reference	reference	NOUN
crl-16366	16	55	services	service	NOUN
crl-16366	16	56	are	be	AUX
crl-16366	16	57	available.6	available.6	VERB
crl-16366	16	58	while	while	SCONJ
crl-16366	16	59	many	many	ADJ
crl-16366	16	60	elements	element	NOUN
crl-16366	16	61	contribute	contribute	VERB
crl-16366	16	62	to	to	ADP
crl-16366	16	63	a	a	DET
crl-16366	16	64	person	person	NOUN
crl-16366	16	65	’s	’s	NOUN
crl-16366	16	66	experience	experience	NOUN
crl-16366	16	67	using	use	VERB
crl-16366	16	68	a	a	DET
crl-16366	16	69	virtual	virtual	ADJ
crl-16366	16	70	reference	reference	NOUN
crl-16366	16	71	service	service	NOUN
crl-16366	16	72	,	,	PUNCT
crl-16366	16	73	a	a	DET
crl-16366	16	74	significant	significant	ADJ
crl-16366	16	75	yet	yet	ADV
crl-16366	16	76	often	often	ADV
crl-16366	16	77	overlooked	overlook	VERB
crl-16366	16	78	factor	factor	NOUN
crl-16366	16	79	is	be	AUX
crl-16366	16	80	the	the	DET
crl-16366	16	81	overall	overall	ADJ
crl-16366	16	82	usability	usability	NOUN
crl-16366	16	83	of	of	ADP
crl-16366	16	84	the	the	DET
crl-16366	16	85	digital	digital	ADJ
crl-16366	16	86	services	service	NOUN
crl-16366	16	87	.	.	PUNCT
crl-16366	17	1	chow	chow	PROPN
crl-16366	17	2	explains	explain	VERB
crl-16366	17	3	,	,	PUNCT
crl-16366	17	4	“	"	PUNCT
crl-16366	17	5	…	…	PUNCT
crl-16366	17	6	digital	digital	ADJ
crl-16366	17	7	environments	environment	NOUN
crl-16366	17	8	are	be	AUX
crl-16366	17	9	for	for	ADP
crl-16366	17	10	human	human	ADJ
crl-16366	17	11	use	use	NOUN
crl-16366	17	12	,	,	PUNCT
crl-16366	17	13	and	and	CCONJ
crl-16366	17	14	taking	take	VERB
crl-16366	17	15	a	a	DET
crl-16366	17	16	human	human	ADJ
crl-16366	17	17	centered	center	VERB
crl-16366	17	18	design	design	NOUN
crl-16366	17	19	(	(	PUNCT
crl-16366	17	20	hci	hci	NOUN
crl-16366	17	21	)	)	PUNCT
crl-16366	17	22	approach	approach	NOUN
crl-16366	17	23	with	with	ADP
crl-16366	17	24	an	an	DET
crl-16366	17	25	emphasis	emphasis	NOUN
crl-16366	17	26	on	on	ADP
crl-16366	17	27	pervasive	pervasive	ADJ
crl-16366	17	28	usability	usability	NOUN
crl-16366	17	29	with	with	ADP
crl-16366	17	30	representative	representative	ADJ
crl-16366	17	31	users	user	NOUN
crl-16366	17	32	…	…	PUNCT
crl-16366	17	33	will	will	AUX
crl-16366	17	34	help	help	VERB
crl-16366	17	35	ensure	ensure	VERB
crl-16366	17	36	that	that	SCONJ
crl-16366	17	37	the	the	DET
crl-16366	17	38	digital	digital	ADJ
crl-16366	17	39	environment	environment	NOUN
crl-16366	17	40	is	be	AUX
crl-16366	17	41	high	high	ADJ
crl-16366	17	42	on	on	ADP
crl-16366	17	43	utility	utility	NOUN
crl-16366	17	44	and	and	CCONJ
crl-16366	17	45	ease	ease	NOUN
crl-16366	17	46	-	-	PUNCT
crl-16366	17	47	of	of	ADP
crl-16366	17	48	-	-	PUNCT
crl-16366	17	49	use	use	NOUN
crl-16366	17	50	.	.	PUNCT
crl-16366	17	51	”7	”7	SPACE
crl-16366	18	1	the	the	DET
crl-16366	18	2	international	international	ADJ
crl-16366	18	3	organization	organization	NOUN
crl-16366	18	4	for	for	ADP
crl-16366	18	5	standardization	standardization	NOUN
crl-16366	18	6	(	(	PUNCT
crl-16366	18	7	iso	iso	NOUN
crl-16366	18	8	)	)	PUNCT
crl-16366	18	9	formally	formally	ADV
crl-16366	18	10	defines	define	VERB
crl-16366	18	11	usability	usability	NOUN
crl-16366	18	12	as	as	ADP
crl-16366	18	13	“	"	PUNCT
crl-16366	18	14	the	the	DET
crl-16366	18	15	extent	extent	NOUN
crl-16366	18	16	to	to	PART
crl-16366	18	17	which	which	PRON
crl-16366	18	18	the	the	DET
crl-16366	18	19	product	product	NOUN
crl-16366	18	20	can	can	AUX
crl-16366	18	21	be	be	AUX
crl-16366	18	22	used	use	VERB
crl-16366	18	23	by	by	ADP
crl-16366	18	24	specified	specify	VERB
crl-16366	18	25	users	user	NOUN
crl-16366	18	26	to	to	PART
crl-16366	18	27	achieve	achieve	VERB
crl-16366	18	28	specified	specified	ADJ
crl-16366	18	29	goals	goal	NOUN
crl-16366	18	30	with	with	ADP
crl-16366	18	31	effectiveness	effectiveness	NOUN
crl-16366	18	32	,	,	PUNCT
crl-16366	18	33	efficiency	efficiency	NOUN
crl-16366	18	34	and	and	CCONJ
crl-16366	18	35	satisfaction	satisfaction	NOUN
crl-16366	18	36	in	in	ADP
crl-16366	18	37	a	a	DET
crl-16366	18	38	specified	specified	ADJ
crl-16366	18	39	context	context	NOUN
crl-16366	18	40	of	of	ADP
crl-16366	18	41	use	use	NOUN
crl-16366	18	42	.	.	PUNCT
crl-16366	18	43	”8	”8	SPACE
crl-16366	19	1	analyses	analysis	NOUN
crl-16366	19	2	of	of	ADP
crl-16366	19	3	the	the	DET
crl-16366	19	4	usability	usability	NOUN
crl-16366	19	5	of	of	ADP
crl-16366	19	6	virtual	virtual	ADJ
crl-16366	19	7	reference	reference	NOUN
crl-16366	19	8	services	service	NOUN
crl-16366	19	9	must	must	AUX
crl-16366	19	10	reach	reach	VERB
crl-16366	19	11	beyond	beyond	ADP
crl-16366	19	12	the	the	DET
crl-16366	19	13	actual	actual	ADJ
crl-16366	19	14	interface	interface	NOUN
crl-16366	19	15	design	design	NOUN
crl-16366	19	16	of	of	ADP
crl-16366	19	17	the	the	DET
crl-16366	19	18	tools	tool	NOUN
crl-16366	19	19	.	.	PUNCT
crl-16366	20	1	mu	mu	NOUN
crl-16366	20	2	et	et	PROPN
crl-16366	21	1	al	al	PROPN
crl-16366	21	2	.	.	PROPN
crl-16366	21	3	found	find	VERB
crl-16366	21	4	“	"	PUNCT
crl-16366	21	5	…	…	PUNCT
crl-16366	21	6	there	there	PRON
crl-16366	21	7	is	be	VERB
crl-16366	21	8	no	no	DET
crl-16366	21	9	significant	significant	ADJ
crl-16366	21	10	difference	difference	NOUN
crl-16366	21	11	in	in	ADP
crl-16366	21	12	users	user	NOUN
crl-16366	21	13	’	’	PART
crl-16366	21	14	opinions	opinion	NOUN
crl-16366	21	15	of	of	ADP
crl-16366	21	16	a	a	DET
crl-16366	21	17	vrs	vrs	NOUN
crl-16366	21	18	[	[	PUNCT
crl-16366	21	19	virtual	virtual	ADJ
crl-16366	21	20	reference	reference	NOUN
crl-16366	21	21	service	service	NOUN
crl-16366	21	22	]	]	PUNCT
crl-16366	21	23	and	and	CCONJ
crl-16366	21	24	their	their	PRON
crl-16366	21	25	willingness	willingness	NOUN
crl-16366	21	26	to	to	PART
crl-16366	21	27	use	use	VERB
crl-16366	21	28	it	it	PRON
crl-16366	21	29	that	that	PRON
crl-16366	21	30	is	be	AUX
crl-16366	21	31	caused	cause	VERB
crl-16366	21	32	by	by	ADP
crl-16366	21	33	the	the	DET
crl-16366	21	34	design	design	NOUN
crl-16366	21	35	of	of	ADP
crl-16366	21	36	the	the	DET
crl-16366	21	37	interface	interface	NOUN
crl-16366	21	38	,	,	PUNCT
crl-16366	21	39	provided	provide	VERB
crl-16366	21	40	…	…	PUNCT
crl-16366	21	41	users	user	NOUN
crl-16366	21	42	are	be	AUX
crl-16366	21	43	aware	aware	ADJ
crl-16366	21	44	of	of	ADP
crl-16366	21	45	its	its	PRON
crl-16366	21	46	existence	existence	NOUN
crl-16366	21	47	and	and	CCONJ
crl-16366	21	48	the	the	DET
crl-16366	21	49	link	link	NOUN
crl-16366	21	50	is	be	AUX
crl-16366	21	51	clearly	clearly	ADV
crl-16366	21	52	labeled	label	VERB
crl-16366	21	53	with	with	ADP
crl-16366	21	54	its	its	PRON
crl-16366	21	55	function	function	NOUN
crl-16366	21	56	…	…	PUNCT
crl-16366	21	57	”9	”9	SPACE
crl-16366	21	58	looking	look	VERB
crl-16366	21	59	beyond	beyond	ADP
crl-16366	21	60	the	the	DET
crl-16366	21	61	interface	interface	NOUN
crl-16366	21	62	design	design	NOUN
crl-16366	21	63	of	of	ADP
crl-16366	21	64	virtual	virtual	ADJ
crl-16366	21	65	reference	reference	NOUN
crl-16366	21	66	tools	tool	NOUN
crl-16366	21	67	and	and	CCONJ
crl-16366	21	68	ensuring	ensure	VERB
crl-16366	21	69	awareness	awareness	NOUN
crl-16366	21	70	of	of	ADP
crl-16366	21	71	services	service	NOUN
crl-16366	21	72	,	,	PUNCT
crl-16366	21	73	usability	usability	NOUN
crl-16366	21	74	evaluations	evaluation	NOUN
crl-16366	21	75	must	must	AUX
crl-16366	21	76	consider	consider	VERB
crl-16366	21	77	what	what	PRON
crl-16366	21	78	factors	factor	NOUN
crl-16366	21	79	make	make	VERB
crl-16366	21	80	virtual	virtual	ADJ
crl-16366	21	81	services	service	NOUN
crl-16366	21	82	effective	effective	ADJ
crl-16366	21	83	,	,	PUNCT
crl-16366	21	84	efficient	efficient	ADJ
crl-16366	21	85	,	,	PUNCT
crl-16366	21	86	and	and	CCONJ
crl-16366	21	87	satisfying	satisfying	ADJ
crl-16366	21	88	.	.	PUNCT
crl-16366	22	1	several	several	ADJ
crl-16366	22	2	studies	study	NOUN
crl-16366	22	3	have	have	AUX
crl-16366	22	4	found	find	VERB
crl-16366	22	5	that	that	SCONJ
crl-16366	22	6	the	the	DET
crl-16366	22	7	popularity	popularity	NOUN
crl-16366	22	8	and	and	CCONJ
crl-16366	22	9	usability	usability	NOUN
crl-16366	22	10	of	of	ADP
crl-16366	22	11	virtual	virtual	ADJ
crl-16366	22	12	reference	reference	NOUN
crl-16366	22	13	services	service	NOUN
crl-16366	22	14	may	may	AUX
crl-16366	22	15	be	be	AUX
crl-16366	22	16	dependent	dependent	ADJ
crl-16366	22	17	upon	upon	SCONJ
crl-16366	22	18	the	the	DET
crl-16366	22	19	type	type	NOUN
crl-16366	22	20	of	of	ADP
crl-16366	22	21	question	question	NOUN
crl-16366	22	22	with	with	ADP
crl-16366	22	23	which	which	PRON
crl-16366	22	24	a	a	DET
crl-16366	22	25	patron	patron	NOUN
crl-16366	22	26	presents.10	presents.10	X
crl-16366	22	27	other	other	ADJ
crl-16366	22	28	factors	factor	NOUN
crl-16366	22	29	that	that	PRON
crl-16366	22	30	may	may	AUX
crl-16366	22	31	play	play	VERB
crl-16366	22	32	a	a	DET
crl-16366	22	33	role	role	NOUN
crl-16366	22	34	in	in	ADP
crl-16366	22	35	perceptions	perception	NOUN
crl-16366	22	36	of	of	ADP
crl-16366	22	37	usability	usability	NOUN
crl-16366	22	38	may	may	AUX
crl-16366	22	39	include	include	VERB
crl-16366	22	40	the	the	DET
crl-16366	22	41	type	type	NOUN
crl-16366	22	42	of	of	ADP
crl-16366	22	43	user	user	NOUN
crl-16366	22	44	,	,	PUNCT
crl-16366	22	45	age	age	NOUN
crl-16366	22	46	,	,	PUNCT
crl-16366	22	47	and	and	CCONJ
crl-16366	22	48	gender	gender	NOUN
crl-16366	22	49	of	of	ADP
crl-16366	22	50	library	library	NOUN
crl-16366	22	51	patrons.11	patrons.11	NOUN
crl-16366	22	52	a	a	DET
crl-16366	22	53	frequent	frequent	ADJ
crl-16366	22	54	oversight	oversight	NOUN
crl-16366	22	55	in	in	ADP
crl-16366	22	56	the	the	DET
crl-16366	22	57	development	development	NOUN
crl-16366	22	58	of	of	ADP
crl-16366	22	59	highly	highly	ADV
crl-16366	22	60	usable	usable	ADJ
crl-16366	22	61	digital	digital	ADJ
crl-16366	22	62	information	information	NOUN
crl-16366	22	63	environments	environment	NOUN
crl-16366	22	64	(	(	PUNCT
crl-16366	22	65	including	include	VERB
crl-16366	22	66	virtual	virtual	ADJ
crl-16366	22	67	reference	reference	NOUN
crl-16366	22	68	services	service	NOUN
crl-16366	22	69	)	)	PUNCT
crl-16366	22	70	is	be	AUX
crl-16366	22	71	this	this	PRON
crl-16366	22	72	:	:	PUNCT
crl-16366	22	73	…	…	PUNCT
crl-16366	22	74	designers	designer	NOUN
crl-16366	22	75	frequently	frequently	ADV
crl-16366	22	76	develop	develop	VERB
crl-16366	22	77	digital	digital	ADJ
crl-16366	22	78	information	information	NOUN
crl-16366	22	79	spaces	space	NOUN
crl-16366	22	80	utilizing	utilize	VERB
crl-16366	22	81	their	their	PRON
crl-16366	22	82	own	own	ADJ
crl-16366	22	83	paradigms	paradigms	NOUN
crl-16366	22	84	—	—	PUNCT
crl-16366	22	85	what	what	PRON
crl-16366	22	86	they	they	PRON
crl-16366	22	87	deem	deem	VERB
crl-16366	22	88	to	to	PART
crl-16366	22	89	be	be	AUX
crl-16366	22	90	important	important	ADJ
crl-16366	22	91	,	,	PUNCT
crl-16366	22	92	organized	organize	VERB
crl-16366	22	93	in	in	ADP
crl-16366	22	94	a	a	DET
crl-16366	22	95	fashion	fashion	NOUN
crl-16366	22	96	that	that	PRON
crl-16366	22	97	makes	make	VERB
crl-16366	22	98	the	the	DET
crl-16366	22	99	most	most	ADJ
crl-16366	22	100	sense	sense	NOUN
crl-16366	22	101	to	to	ADP
crl-16366	22	102	them	they	PRON
crl-16366	22	103	—	—	PUNCT
crl-16366	22	104	in	in	ADP
crl-16366	22	105	absentia	absentia	NOUN
crl-16366	22	106	of	of	ADP
crl-16366	22	107	the	the	DET
crl-16366	22	108	people	people	NOUN
crl-16366	22	109	that	that	PRON
crl-16366	22	110	will	will	AUX
crl-16366	22	111	actually	actually	ADV
crl-16366	22	112	be	be	AUX
crl-16366	22	113	using	use	VERB
crl-16366	22	114	it	it	PRON
crl-16366	22	115	.	.	PUNCT
crl-16366	23	1	this	this	DET
crl-16366	23	2	disconnect	disconnect	NOUN
crl-16366	23	3	creates	create	VERB
crl-16366	23	4	a	a	DET
crl-16366	23	5	gap	gap	NOUN
crl-16366	23	6	between	between	ADP
crl-16366	23	7	the	the	DET
crl-16366	23	8	designer	designer	NOUN
crl-16366	23	9	and	and	CCONJ
crl-16366	23	10	the	the	DET
crl-16366	23	11	user.12	user.12	PROPN
crl-16366	23	12	while	while	SCONJ
crl-16366	23	13	it	it	PRON
crl-16366	23	14	is	be	AUX
crl-16366	23	15	ideal	ideal	ADJ
crl-16366	23	16	to	to	PART
crl-16366	23	17	engage	engage	VERB
crl-16366	23	18	representative	representative	ADJ
crl-16366	23	19	users	user	NOUN
crl-16366	23	20	as	as	ADP
crl-16366	23	21	design	design	NOUN
crl-16366	23	22	partners	partner	NOUN
crl-16366	23	23	from	from	ADP
crl-16366	23	24	the	the	DET
crl-16366	23	25	very	very	ADJ
crl-16366	23	26	beginning	beginning	NOUN
crl-16366	23	27	of	of	ADP
crl-16366	23	28	a	a	DET
crl-16366	23	29	project	project	NOUN
crl-16366	23	30	,	,	PUNCT
crl-16366	23	31	many	many	ADJ
crl-16366	23	32	libraries	librarie	VERB
crl-16366	23	33	bypass	bypass	VERB
crl-16366	23	34	this	this	DET
crl-16366	23	35	vital	vital	ADJ
crl-16366	23	36	step	step	NOUN
crl-16366	23	37	.	.	PUNCT
crl-16366	24	1	a	a	DET
crl-16366	24	2	key	key	ADJ
crl-16366	24	3	element	element	NOUN
crl-16366	24	4	of	of	ADP
crl-16366	24	5	application	application	NOUN
crl-16366	24	6	and	and	CCONJ
crl-16366	24	7	implementation	implementation	NOUN
crl-16366	24	8	of	of	ADP
crl-16366	24	9	a	a	DET
crl-16366	24	10	usable	usable	ADJ
crl-16366	24	11	digital	digital	ADJ
crl-16366	24	12	information	information	NOUN
crl-16366	24	13	environment	environment	NOUN
crl-16366	24	14	is	be	AUX
crl-16366	24	15	to	to	PART
crl-16366	24	16	continuously	continuously	ADV
crl-16366	24	17	improve	improve	VERB
crl-16366	24	18	,	,	PUNCT
crl-16366	24	19	refine	refine	VERB
crl-16366	24	20	,	,	PUNCT
crl-16366	24	21	and	and	CCONJ
crl-16366	24	22	collect	collect	VERB
crl-16366	24	23	representative	representative	ADJ
crl-16366	24	24	feedback.13	feedback.13	NOUN
crl-16366	24	25	therefore	therefore	ADV
crl-16366	24	26	,	,	PUNCT
crl-16366	24	27	usability	usability	NOUN
crl-16366	24	28	of	of	ADP
crl-16366	24	29	virtual	virtual	ADJ
crl-16366	24	30	reference	reference	NOUN
crl-16366	24	31	services	service	NOUN
crl-16366	24	32	can	can	AUX
crl-16366	24	33	continue	continue	VERB
crl-16366	24	34	to	to	PART
crl-16366	24	35	be	be	AUX
crl-16366	24	36	improved	improve	VERB
crl-16366	24	37	upon	upon	SCONJ
crl-16366	24	38	,	,	PUNCT
crl-16366	24	39	even	even	ADV
crl-16366	24	40	if	if	SCONJ
crl-16366	24	41	already	already	ADV
crl-16366	24	42	developed	develop	VERB
crl-16366	24	43	and	and	CCONJ
crl-16366	24	44	implemented	implement	VERB
crl-16366	24	45	.	.	PUNCT
crl-16366	25	1	understanding	understand	VERB
crl-16366	25	2	how	how	SCONJ
crl-16366	25	3	the	the	DET
crl-16366	25	4	usability	usability	NOUN
crl-16366	25	5	of	of	ADP
crl-16366	25	6	virtual	virtual	ADJ
crl-16366	25	7	reference	reference	NOUN
crl-16366	25	8	mediums	medium	NOUN
crl-16366	25	9	affects	affect	VERB
crl-16366	25	10	a	a	DET
crl-16366	25	11	library	library	NOUN
crl-16366	25	12	patron	patron	PROPN
crl-16366	25	13	’s	’s	PART
crl-16366	25	14	information	information	NOUN
crl-16366	25	15	-	-	PUNCT
crl-16366	25	16	seeking	seek	VERB
crl-16366	25	17	experiences	experience	NOUN
crl-16366	25	18	,	,	PUNCT
crl-16366	25	19	preferences	preference	NOUN
crl-16366	25	20	,	,	PUNCT
crl-16366	25	21	and	and	CCONJ
crl-16366	25	22	overall	overall	ADJ
crl-16366	25	23	success	success	NOUN
crl-16366	25	24	will	will	AUX
crl-16366	25	25	allow	allow	VERB
crl-16366	25	26	libraries	library	NOUN
crl-16366	25	27	to	to	PART
crl-16366	25	28	design	design	VERB
crl-16366	25	29	and	and	CCONJ
crl-16366	25	30	improve	improve	VERB
crl-16366	25	31	upon	upon	SCONJ
crl-16366	25	32	virtual	virtual	ADJ
crl-16366	25	33	reference	reference	NOUN
crl-16366	25	34	services	service	NOUN
crl-16366	25	35	with	with	ADP
crl-16366	25	36	greater	great	ADJ
crl-16366	25	37	precision	precision	NOUN
crl-16366	25	38	,	,	PUNCT
crl-16366	25	39	effectiveness	effectiveness	NOUN
crl-16366	25	40	,	,	PUNCT
crl-16366	25	41	and	and	CCONJ
crl-16366	25	42	efficiency	efficiency	NOUN
crl-16366	25	43	.	.	PUNCT
crl-16366	26	1	usability	usability	NOUN
crl-16366	26	2	must	must	AUX
crl-16366	26	3	be	be	AUX
crl-16366	26	4	a	a	DET
crl-16366	26	5	developmental	developmental	ADJ
crl-16366	26	6	keystone	keystone	NOUN
crl-16366	26	7	of	of	ADP
crl-16366	26	8	a	a	DET
crl-16366	26	9	successful	successful	ADJ
crl-16366	26	10	library	library	NOUN
crl-16366	26	11	experience	experience	NOUN
crl-16366	26	12	;	;	PUNCT
crl-16366	26	13	for	for	ADP
crl-16366	26	14	,	,	PUNCT
crl-16366	26	15	if	if	SCONJ
crl-16366	26	16	users	user	NOUN
crl-16366	26	17	can	can	AUX
crl-16366	26	18	not	not	PART
crl-16366	26	19	access	access	VERB
crl-16366	26	20	information	information	NOUN
crl-16366	26	21	easily	easily	ADV
crl-16366	26	22	,	,	PUNCT
crl-16366	26	23	there	there	PRON
crl-16366	26	24	is	be	VERB
crl-16366	26	25	little	little	ADJ
crl-16366	26	26	point	point	NOUN
crl-16366	26	27	in	in	ADP
crl-16366	26	28	expending	expend	VERB
crl-16366	26	29	the	the	DET
crl-16366	26	30	time	time	NOUN
crl-16366	26	31	,	,	PUNCT
crl-16366	26	32	effort	effort	NOUN
crl-16366	26	33	,	,	PUNCT
crl-16366	26	34	and	and	CCONJ
crl-16366	26	35	expense	expense	NOUN
crl-16366	26	36	it	it	PRON
crl-16366	26	37	takes	take	VERB
crl-16366	26	38	to	to	PART
crl-16366	26	39	provide	provide	VERB
crl-16366	26	40	digital	digital	ADJ
crl-16366	26	41	reference.14	reference.14	NOUN
crl-16366	26	42	the	the	DET
crl-16366	26	43	authors	author	NOUN
crl-16366	26	44	published	publish	VERB
crl-16366	26	45	an	an	DET
crl-16366	26	46	article	article	NOUN
crl-16366	26	47	examining	examine	VERB
crl-16366	26	48	the	the	DET
crl-16366	26	49	usability	usability	NOUN
crl-16366	26	50	of	of	ADP
crl-16366	26	51	virtual	virtual	ADJ
crl-16366	26	52	user	user	NOUN
crl-16366	26	53	services	service	NOUN
crl-16366	26	54	from	from	ADP
crl-16366	26	55	the	the	DET
crl-16366	26	56	perspectives	perspective	NOUN
crl-16366	26	57	of	of	ADP
crl-16366	26	58	university	university	NOUN
crl-16366	26	59	faculty	faculty	NOUN
crl-16366	26	60	,	,	PUNCT
crl-16366	26	61	staff	staff	NOUN
crl-16366	26	62	,	,	PUNCT
crl-16366	26	63	students	student	NOUN
crl-16366	26	64	,	,	PUNCT
crl-16366	26	65	and	and	CCONJ
crl-16366	26	66	librarians.15	librarians.15	VERB
crl-16366	26	67	a	a	DET
crl-16366	26	68	central	central	ADJ
crl-16366	26	69	limitation	limitation	NOUN
crl-16366	26	70	of	of	ADP
crl-16366	26	71	this	this	DET
crl-16366	26	72	study	study	NOUN
crl-16366	26	73	was	be	AUX
crl-16366	26	74	self	self	NOUN
crl-16366	26	75	-	-	PUNCT
crl-16366	26	76	reporting	reporting	NOUN
crl-16366	26	77	from	from	ADP
crl-16366	26	78	participants	participant	NOUN
crl-16366	26	79	,	,	PUNCT
crl-16366	26	80	many	many	ADJ
crl-16366	26	81	of	of	ADP
crl-16366	26	82	whom	whom	PRON
crl-16366	26	83	had	have	AUX
crl-16366	26	84	never	never	ADV
crl-16366	26	85	used	use	VERB
crl-16366	26	86	the	the	DET
crl-16366	26	87	virtual	virtual	ADJ
crl-16366	26	88	reference	reference	NOUN
crl-16366	26	89	services	service	NOUN
crl-16366	26	90	they	they	PRON
crl-16366	26	91	were	be	AUX
crl-16366	26	92	rating	rate	VERB
crl-16366	26	93	.	.	PUNCT
crl-16366	27	1	this	this	DET
crl-16366	27	2	study	study	NOUN
crl-16366	27	3	reflects	reflect	VERB
crl-16366	27	4	the	the	DET
crl-16366	27	5	results	result	NOUN
crl-16366	27	6	of	of	ADP
crl-16366	27	7	a	a	DET
crl-16366	27	8	more	more	ADV
crl-16366	27	9	traditional	traditional	ADJ
crl-16366	27	10	usability	usability	NOUN
crl-16366	27	11	evaluation	evaluation	NOUN
crl-16366	27	12	with	with	ADP
crl-16366	27	13	an	an	DET
crl-16366	27	14	emphasis	emphasis	NOUN
crl-16366	27	15	on	on	ADP
crl-16366	27	16	user	user	NOUN
crl-16366	27	17	testing	testing	NOUN
crl-16366	27	18	,	,	PUNCT
crl-16366	27	19	direct	direct	ADJ
crl-16366	27	20	interaction	interaction	NOUN
crl-16366	27	21	with	with	ADP
crl-16366	27	22	the	the	DET
crl-16366	27	23	services	service	NOUN
crl-16366	27	24	being	be	AUX
crl-16366	27	25	tested	test	VERB
crl-16366	27	26	,	,	PUNCT
crl-16366	27	27	and	and	CCONJ
crl-16366	27	28	the	the	DET
crl-16366	27	29	collection	collection	NOUN
crl-16366	27	30	of	of	ADP
crl-16366	27	31	specific	specific	ADJ
crl-16366	27	32	metrics	metric	NOUN
crl-16366	27	33	a	a	DET
crl-16366	27	34	usability	usability	NOUN
crl-16366	27	35	evaluation	evaluation	NOUN
crl-16366	27	36	of	of	ADP
crl-16366	27	37	academic	academic	ADJ
crl-16366	27	38	virtual	virtual	ADJ
crl-16366	27	39	reference	reference	NOUN
crl-16366	27	40	services	service	NOUN
crl-16366	27	41	311	311	NUM
crl-16366	27	42	and	and	CCONJ
crl-16366	27	43	data	datum	NOUN
crl-16366	27	44	points	point	NOUN
crl-16366	27	45	representing	represent	VERB
crl-16366	27	46	an	an	DET
crl-16366	27	47	industry	industry	NOUN
crl-16366	27	48	standard	standard	ADJ
crl-16366	27	49	operational	operational	ADJ
crl-16366	27	50	definition	definition	NOUN
crl-16366	27	51	composed	compose	VERB
crl-16366	27	52	of	of	ADP
crl-16366	27	53	specific	specific	ADJ
crl-16366	27	54	measures	measure	NOUN
crl-16366	27	55	for	for	ADP
crl-16366	27	56	how	how	SCONJ
crl-16366	27	57	a	a	DET
crl-16366	27	58	user	user	NOUN
crl-16366	27	59	views	view	VERB
crl-16366	27	60	a	a	DET
crl-16366	27	61	service	service	NOUN
crl-16366	27	62	’s	’s	NOUN
crl-16366	27	63	effectiveness	effectiveness	NOUN
crl-16366	27	64	,	,	PUNCT
crl-16366	27	65	efficiency	efficiency	NOUN
crl-16366	27	66	,	,	PUNCT
crl-16366	27	67	and	and	CCONJ
crl-16366	27	68	satisfaction	satisfaction	NOUN
crl-16366	27	69	.	.	PUNCT
crl-16366	28	1	are	be	AUX
crl-16366	28	2	particular	particular	ADJ
crl-16366	28	3	virtual	virtual	ADJ
crl-16366	28	4	reference	reference	NOUN
crl-16366	28	5	services	service	NOUN
crl-16366	28	6	more	more	ADV
crl-16366	28	7	usable	usable	ADJ
crl-16366	28	8	than	than	ADP
crl-16366	28	9	others	other	NOUN
crl-16366	28	10	?	?	PUNCT
crl-16366	29	1	are	be	AUX
crl-16366	29	2	there	there	PRON
crl-16366	29	3	factors	factor	NOUN
crl-16366	29	4	that	that	PRON
crl-16366	29	5	make	make	VERB
crl-16366	29	6	particular	particular	ADJ
crl-16366	29	7	reference	reference	NOUN
crl-16366	29	8	services	service	NOUN
crl-16366	29	9	more	more	ADV
crl-16366	29	10	usable	usable	ADJ
crl-16366	29	11	than	than	ADP
crl-16366	29	12	others	other	NOUN
crl-16366	29	13	?	?	PUNCT
crl-16366	30	1	whereas	whereas	SCONJ
crl-16366	30	2	previous	previous	ADJ
crl-16366	30	3	studies	study	NOUN
crl-16366	30	4	have	have	AUX
crl-16366	30	5	examined	examine	VERB
crl-16366	30	6	usability	usability	NOUN
crl-16366	30	7	from	from	ADP
crl-16366	30	8	an	an	DET
crl-16366	30	9	opinion	opinion	NOUN
crl-16366	30	10	and	and	CCONJ
crl-16366	30	11	largely	largely	ADV
crl-16366	30	12	nonempirical	nonempirical	ADJ
crl-16366	30	13	(	(	PUNCT
crl-16366	30	14	without	without	ADP
crl-16366	30	15	usability	usability	NOUN
crl-16366	30	16	testing	testing	NOUN
crl-16366	30	17	with	with	ADP
crl-16366	30	18	actual	actual	ADJ
crl-16366	30	19	users	user	NOUN
crl-16366	30	20	)	)	PUNCT
crl-16366	30	21	perspective	perspective	NOUN
crl-16366	30	22	,	,	PUNCT
crl-16366	30	23	this	this	DET
crl-16366	30	24	study	study	NOUN
crl-16366	30	25	seeks	seek	VERB
crl-16366	30	26	to	to	PART
crl-16366	30	27	answer	answer	VERB
crl-16366	30	28	these	these	DET
crl-16366	30	29	questions	question	NOUN
crl-16366	30	30	empirically	empirically	ADV
crl-16366	30	31	by	by	ADP
crl-16366	30	32	examining	examine	VERB
crl-16366	30	33	the	the	DET
crl-16366	30	34	usability	usability	NOUN
crl-16366	30	35	of	of	ADP
crl-16366	30	36	five	five	NUM
crl-16366	30	37	virtual	virtual	ADJ
crl-16366	30	38	reference	reference	NOUN
crl-16366	30	39	services	service	NOUN
crl-16366	30	40	(	(	PUNCT
crl-16366	30	41	e	e	NOUN
crl-16366	30	42	-	-	NOUN
crl-16366	30	43	mail	mail	NOUN
crl-16366	30	44	,	,	PUNCT
crl-16366	30	45	telephone	telephone	NOUN
crl-16366	30	46	,	,	PUNCT
crl-16366	30	47	online	online	ADJ
crl-16366	30	48	chat	chat	NOUN
crl-16366	30	49	,	,	PUNCT
crl-16366	30	50	text	text	NOUN
crl-16366	30	51	messaging	messaging	NOUN
crl-16366	30	52	reference	reference	NOUN
crl-16366	30	53	,	,	PUNCT
crl-16366	30	54	and	and	CCONJ
crl-16366	30	55	skype	skype	ADJ
crl-16366	30	56	videoconferencing	videoconferencing	NOUN
crl-16366	30	57	)	)	PUNCT
crl-16366	30	58	offered	offer	VERB
crl-16366	30	59	in	in	ADP
crl-16366	30	60	two	two	NUM
crl-16366	30	61	doctoral	doctoral	ADJ
crl-16366	30	62	-	-	PUNCT
crl-16366	30	63	granting	grant	VERB
crl-16366	30	64	institutions	institution	NOUN
crl-16366	30	65	in	in	ADP
crl-16366	30	66	the	the	DET
crl-16366	30	67	southeastern	southeastern	ADJ
crl-16366	30	68	united	united	PROPN
crl-16366	30	69	states	states	PROPN
crl-16366	30	70	through	through	ADP
crl-16366	30	71	the	the	DET
crl-16366	30	72	perspectives	perspective	NOUN
crl-16366	30	73	and	and	CCONJ
crl-16366	30	74	usability	usability	NOUN
crl-16366	30	75	results	result	NOUN
crl-16366	30	76	of	of	ADP
crl-16366	30	77	undergraduate	undergraduate	NOUN
crl-16366	30	78	and	and	CCONJ
crl-16366	30	79	graduate	graduate	NOUN
crl-16366	30	80	students	student	NOUN
crl-16366	30	81	who	who	PRON
crl-16366	30	82	evaluated	evaluate	VERB
crl-16366	30	83	each	each	PRON
crl-16366	30	84	of	of	ADP
crl-16366	30	85	the	the	DET
crl-16366	30	86	services	service	NOUN
crl-16366	30	87	.	.	PUNCT
crl-16366	31	1	literature	literature	NOUN
crl-16366	31	2	review	review	NOUN
crl-16366	31	3	when	when	SCONJ
crl-16366	31	4	considering	consider	VERB
crl-16366	31	5	the	the	DET
crl-16366	31	6	usability	usability	NOUN
crl-16366	31	7	of	of	ADP
crl-16366	31	8	digital	digital	ADJ
crl-16366	31	9	information	information	NOUN
crl-16366	31	10	environments	environment	NOUN
crl-16366	31	11	,	,	PUNCT
crl-16366	31	12	one	one	PRON
crl-16366	31	13	must	must	AUX
crl-16366	31	14	look	look	VERB
crl-16366	31	15	closely	closely	ADV
crl-16366	31	16	at	at	ADP
crl-16366	31	17	factors	factor	NOUN
crl-16366	31	18	of	of	ADP
crl-16366	31	19	effectiveness	effectiveness	NOUN
crl-16366	31	20	,	,	PUNCT
crl-16366	31	21	efficiency	efficiency	NOUN
crl-16366	31	22	,	,	PUNCT
crl-16366	31	23	and	and	CCONJ
crl-16366	31	24	satisfaction.16	satisfaction.16	NOUN
crl-16366	31	25	while	while	SCONJ
crl-16366	31	26	many	many	ADJ
crl-16366	31	27	studies	study	NOUN
crl-16366	31	28	have	have	AUX
crl-16366	31	29	examined	examine	VERB
crl-16366	31	30	various	various	ADJ
crl-16366	31	31	aspects	aspect	NOUN
crl-16366	31	32	of	of	ADP
crl-16366	31	33	the	the	DET
crl-16366	31	34	usability	usability	NOUN
crl-16366	31	35	of	of	ADP
crl-16366	31	36	e	e	NOUN
crl-16366	31	37	-	-	NOUN
crl-16366	31	38	mail	mail	NOUN
crl-16366	31	39	and	and	CCONJ
crl-16366	31	40	chat	chat	VERB
crl-16366	31	41	reference	reference	NOUN
crl-16366	31	42	services	service	NOUN
crl-16366	31	43	,	,	PUNCT
crl-16366	31	44	literature	literature	NOUN
crl-16366	31	45	regarding	regard	VERB
crl-16366	31	46	the	the	DET
crl-16366	31	47	overall	overall	ADJ
crl-16366	31	48	usability	usability	NOUN
crl-16366	31	49	of	of	ADP
crl-16366	31	50	the	the	DET
crl-16366	31	51	suite	suite	NOUN
crl-16366	31	52	of	of	ADP
crl-16366	31	53	virtual	virtual	ADJ
crl-16366	31	54	reference	reference	NOUN
crl-16366	31	55	media	medium	NOUN
crl-16366	31	56	offered	offer	VERB
crl-16366	31	57	by	by	ADP
crl-16366	31	58	many	many	ADJ
crl-16366	31	59	libraries	library	NOUN
crl-16366	31	60	today	today	NOUN
crl-16366	31	61	(	(	PUNCT
crl-16366	31	62	including	include	VERB
crl-16366	31	63	e	e	NOUN
crl-16366	31	64	-	-	NOUN
crl-16366	31	65	mail	mail	NOUN
crl-16366	31	66	,	,	PUNCT
crl-16366	31	67	telephone	telephone	NOUN
crl-16366	31	68	,	,	PUNCT
crl-16366	31	69	online	online	ADJ
crl-16366	31	70	chat	chat	NOUN
crl-16366	31	71	,	,	PUNCT
crl-16366	31	72	text	text	NOUN
crl-16366	31	73	messaging	messaging	NOUN
crl-16366	31	74	,	,	PUNCT
crl-16366	31	75	and	and	CCONJ
crl-16366	31	76	videoconferencing	videoconferencing	NOUN
crl-16366	31	77	)	)	PUNCT
crl-16366	31	78	is	be	AUX
crl-16366	31	79	sparse	sparse	ADJ
crl-16366	31	80	.	.	PUNCT
crl-16366	32	1	it	it	PRON
crl-16366	32	2	does	do	AUX
crl-16366	32	3	not	not	PART
crl-16366	32	4	reflect	reflect	VERB
crl-16366	32	5	the	the	DET
crl-16366	32	6	more	more	ADV
crl-16366	32	7	traditional	traditional	ADJ
crl-16366	32	8	usability	usability	NOUN
crl-16366	32	9	practice	practice	NOUN
crl-16366	32	10	of	of	ADP
crl-16366	32	11	conducting	conduct	VERB
crl-16366	32	12	formal	formal	ADJ
crl-16366	32	13	usability	usability	NOUN
crl-16366	32	14	tests	test	NOUN
crl-16366	32	15	involving	involve	VERB
crl-16366	32	16	users	user	NOUN
crl-16366	32	17	attempting	attempt	VERB
crl-16366	32	18	to	to	PART
crl-16366	32	19	complete	complete	VERB
crl-16366	32	20	major	major	ADJ
crl-16366	32	21	tasks	task	NOUN
crl-16366	32	22	.	.	PUNCT
crl-16366	33	1	such	such	ADJ
crl-16366	33	2	formal	formal	ADJ
crl-16366	33	3	testing	testing	NOUN
crl-16366	33	4	allows	allow	VERB
crl-16366	33	5	more	more	ADV
crl-16366	33	6	specific	specific	ADJ
crl-16366	33	7	feedback	feedback	NOUN
crl-16366	33	8	through	through	ADP
crl-16366	33	9	quantitative	quantitative	ADJ
crl-16366	33	10	and	and	CCONJ
crl-16366	33	11	qualitative	qualitative	ADJ
crl-16366	33	12	test	test	NOUN
crl-16366	33	13	data	datum	NOUN
crl-16366	33	14	;	;	PUNCT
crl-16366	33	15	rather	rather	ADV
crl-16366	33	16	than	than	ADP
crl-16366	33	17	relying	rely	VERB
crl-16366	33	18	solely	solely	ADV
crl-16366	33	19	on	on	ADP
crl-16366	33	20	participant	participant	ADJ
crl-16366	33	21	self	self	NOUN
crl-16366	33	22	-	-	PUNCT
crl-16366	33	23	report	report	NOUN
crl-16366	33	24	opinions	opinion	NOUN
crl-16366	33	25	,	,	PUNCT
crl-16366	33	26	it	it	PRON
crl-16366	33	27	is	be	AUX
crl-16366	33	28	based	base	VERB
crl-16366	33	29	on	on	ADP
crl-16366	33	30	their	their	PRON
crl-16366	33	31	explicit	explicit	ADJ
crl-16366	33	32	ability	ability	NOUN
crl-16366	33	33	to	to	PART
crl-16366	33	34	actually	actually	ADV
crl-16366	33	35	use	use	VERB
crl-16366	33	36	a	a	DET
crl-16366	33	37	service	service	NOUN
crl-16366	33	38	or	or	CCONJ
crl-16366	33	39	system	system	NOUN
crl-16366	33	40	.	.	PUNCT
crl-16366	34	1	do	do	AUX
crl-16366	34	2	characteristics	characteristic	NOUN
crl-16366	34	3	of	of	ADP
crl-16366	34	4	reference	reference	NOUN
crl-16366	34	5	mediums	medium	NOUN
crl-16366	34	6	affect	affect	VERB
crl-16366	34	7	the	the	DET
crl-16366	34	8	usability	usability	NOUN
crl-16366	34	9	of	of	ADP
crl-16366	34	10	virtual	virtual	ADJ
crl-16366	34	11	reference	reference	NOUN
crl-16366	34	12	services	service	NOUN
crl-16366	34	13	?	?	PUNCT
crl-16366	35	1	many	many	ADJ
crl-16366	35	2	studies	study	NOUN
crl-16366	35	3	have	have	AUX
crl-16366	35	4	indicated	indicate	VERB
crl-16366	35	5	that	that	SCONJ
crl-16366	35	6	users	user	NOUN
crl-16366	35	7	value	value	NOUN
crl-16366	35	8	virtual	virtual	ADJ
crl-16366	35	9	reference	reference	NOUN
crl-16366	35	10	services	service	NOUN
crl-16366	35	11	for	for	ADP
crl-16366	35	12	their	their	PRON
crl-16366	35	13	effectiveness	effectiveness	NOUN
crl-16366	35	14	,	,	PUNCT
crl-16366	35	15	quality	quality	NOUN
crl-16366	35	16	,	,	PUNCT
crl-16366	35	17	convenience	convenience	NOUN
crl-16366	35	18	,	,	PUNCT
crl-16366	35	19	speed	speed	NOUN
crl-16366	35	20	,	,	PUNCT
crl-16366	35	21	efficiency	efficiency	NOUN
crl-16366	35	22	,	,	PUNCT
crl-16366	35	23	and	and	CCONJ
crl-16366	35	24	immediacy	immediacy	NOUN
crl-16366	35	25	with	with	ADP
crl-16366	35	26	which	which	PRON
crl-16366	35	27	answers	answer	NOUN
crl-16366	35	28	were	be	AUX
crl-16366	35	29	received.17	received.17	ADJ
crl-16366	35	30	however	however	ADV
crl-16366	35	31	,	,	PUNCT
crl-16366	35	32	differing	differ	VERB
crl-16366	35	33	characteristics	characteristic	NOUN
crl-16366	35	34	of	of	ADP
crl-16366	35	35	particular	particular	ADJ
crl-16366	35	36	reference	reference	NOUN
crl-16366	35	37	media	medium	NOUN
crl-16366	35	38	may	may	AUX
crl-16366	35	39	affect	affect	VERB
crl-16366	35	40	the	the	DET
crl-16366	35	41	overall	overall	ADJ
crl-16366	35	42	usability	usability	NOUN
crl-16366	35	43	,	,	PUNCT
crl-16366	35	44	satisfaction	satisfaction	NOUN
crl-16366	35	45	with	with	ADP
crl-16366	35	46	,	,	PUNCT
crl-16366	35	47	and	and	CCONJ
crl-16366	35	48	preferences	preference	NOUN
crl-16366	35	49	for	for	ADP
crl-16366	35	50	using	use	VERB
crl-16366	35	51	individual	individual	ADJ
crl-16366	35	52	virtual	virtual	ADJ
crl-16366	35	53	reference	reference	NOUN
crl-16366	35	54	media	medium	NOUN
crl-16366	35	55	.	.	PUNCT
crl-16366	36	1	in	in	ADP
crl-16366	36	2	a	a	DET
crl-16366	36	3	recent	recent	ADJ
crl-16366	36	4	survey	survey	NOUN
crl-16366	36	5	study	study	NOUN
crl-16366	36	6	and	and	CCONJ
crl-16366	36	7	factor	factor	NOUN
crl-16366	36	8	analysis	analysis	NOUN
crl-16366	36	9	of	of	ADP
crl-16366	36	10	936	936	NUM
crl-16366	36	11	university	university	NOUN
crl-16366	36	12	library	library	NOUN
crl-16366	36	13	users	user	NOUN
crl-16366	36	14	and	and	CCONJ
crl-16366	36	15	their	their	PRON
crl-16366	36	16	virtual	virtual	ADJ
crl-16366	36	17	reference	reference	NOUN
crl-16366	36	18	preferences	preference	NOUN
crl-16366	36	19	(	(	PUNCT
crl-16366	36	20	e	e	NOUN
crl-16366	36	21	-	-	NOUN
crl-16366	36	22	mail	mail	NOUN
crl-16366	36	23	,	,	PUNCT
crl-16366	36	24	telephone	telephone	NOUN
crl-16366	36	25	,	,	PUNCT
crl-16366	36	26	online	online	ADJ
crl-16366	36	27	chat	chat	NOUN
crl-16366	36	28	,	,	PUNCT
crl-16366	36	29	text	text	NOUN
crl-16366	36	30	messaging	messaging	NOUN
crl-16366	36	31	,	,	PUNCT
crl-16366	36	32	and	and	CCONJ
crl-16366	36	33	videoconferencing	videoconferencing	NOUN
crl-16366	36	34	)	)	PUNCT
crl-16366	36	35	,	,	PUNCT
crl-16366	36	36	chow	chow	NOUN
crl-16366	36	37	and	and	CCONJ
crl-16366	36	38	croxton	croxton	NOUN
crl-16366	36	39	found	find	VERB
crl-16366	36	40	that	that	SCONJ
crl-16366	36	41	,	,	PUNCT
crl-16366	36	42	across	across	ADP
crl-16366	36	43	all	all	DET
crl-16366	36	44	study	study	NOUN
crl-16366	36	45	respondents	respondent	NOUN
crl-16366	36	46	,	,	PUNCT
crl-16366	36	47	e	e	NOUN
crl-16366	36	48	-	-	NOUN
crl-16366	36	49	mail	mail	NOUN
crl-16366	36	50	was	be	AUX
crl-16366	36	51	the	the	DET
crl-16366	36	52	most	most	ADV
crl-16366	36	53	preferred	preferred	ADJ
crl-16366	36	54	(	(	PUNCT
crl-16366	36	55	56.6	56.6	NUM
crl-16366	36	56	%	%	NOUN
crl-16366	36	57	)	)	PUNCT
crl-16366	36	58	virtual	virtual	ADJ
crl-16366	36	59	reference	reference	NOUN
crl-16366	36	60	medium	medium	NOUN
crl-16366	36	61	over	over	ADP
crl-16366	36	62	all	all	DET
crl-16366	36	63	other	other	ADJ
crl-16366	36	64	choices.18	choices.18	NOUN
crl-16366	36	65	in	in	ADP
crl-16366	36	66	this	this	DET
crl-16366	36	67	same	same	ADJ
crl-16366	36	68	study	study	NOUN
crl-16366	36	69	,	,	PUNCT
crl-16366	36	70	the	the	DET
crl-16366	36	71	most	most	ADV
crl-16366	36	72	frequently	frequently	ADV
crl-16366	36	73	cited	cite	VERB
crl-16366	36	74	reasons	reason	NOUN
crl-16366	36	75	for	for	ADP
crl-16366	36	76	e	e	NOUN
crl-16366	36	77	-	-	NOUN
crl-16366	36	78	mail	mail	NOUN
crl-16366	36	79	preference	preference	NOUN
crl-16366	36	80	were	be	AUX
crl-16366	36	81	convenience	convenience	NOUN
crl-16366	36	82	,	,	PUNCT
crl-16366	36	83	familiarity	familiarity	NOUN
crl-16366	36	84	,	,	PUNCT
crl-16366	36	85	ease	ease	NOUN
crl-16366	36	86	of	of	ADP
crl-16366	36	87	use	use	NOUN
crl-16366	36	88	,	,	PUNCT
crl-16366	36	89	and	and	CCONJ
crl-16366	36	90	a	a	DET
crl-16366	36	91	written	write	VERB
crl-16366	36	92	record	record	NOUN
crl-16366	36	93	that	that	PRON
crl-16366	36	94	was	be	AUX
crl-16366	36	95	both	both	PRON
crl-16366	36	96	precise	precise	ADJ
crl-16366	36	97	and	and	CCONJ
crl-16366	36	98	in	in	ADP
crl-16366	36	99	depth	depth	NOUN
crl-16366	36	100	.	.	PUNCT
crl-16366	37	1	however	however	ADV
crl-16366	37	2	,	,	PUNCT
crl-16366	37	3	in	in	ADP
crl-16366	37	4	a	a	DET
crl-16366	37	5	separate	separate	ADJ
crl-16366	37	6	study	study	NOUN
crl-16366	37	7	using	use	VERB
crl-16366	37	8	semistructured	semistructure	VERB
crl-16366	37	9	interviews	interview	NOUN
crl-16366	37	10	with	with	ADP
crl-16366	37	11	undergraduates	undergraduate	NOUN
crl-16366	37	12	,	,	PUNCT
crl-16366	37	13	graduate	graduate	NOUN
crl-16366	37	14	students	student	NOUN
crl-16366	37	15	,	,	PUNCT
crl-16366	37	16	and	and	CCONJ
crl-16366	37	17	faculty	faculty	NOUN
crl-16366	37	18	members	member	NOUN
crl-16366	37	19	,	,	PUNCT
crl-16366	37	20	connaway	connaway	PROPN
crl-16366	37	21	,	,	PUNCT
crl-16366	37	22	radford	radford	PROPN
crl-16366	37	23	,	,	PUNCT
crl-16366	37	24	and	and	CCONJ
crl-16366	37	25	dickey	dickey	NOUN
crl-16366	37	26	found	find	VERB
crl-16366	37	27	that	that	SCONJ
crl-16366	37	28	,	,	PUNCT
crl-16366	37	29	while	while	SCONJ
crl-16366	37	30	the	the	DET
crl-16366	37	31	majority	majority	NOUN
crl-16366	37	32	of	of	ADP
crl-16366	37	33	respondents	respondent	NOUN
crl-16366	37	34	indicated	indicate	VERB
crl-16366	37	35	that	that	SCONJ
crl-16366	37	36	subject	subject	ADJ
crl-16366	37	37	expertise	expertise	NOUN
crl-16366	37	38	was	be	AUX
crl-16366	37	39	very	very	ADV
crl-16366	37	40	important	important	ADJ
crl-16366	37	41	to	to	ADP
crl-16366	37	42	them	they	PRON
crl-16366	37	43	,	,	PUNCT
crl-16366	37	44	only	only	ADV
crl-16366	37	45	42	42	NUM
crl-16366	37	46	percent	percent	NOUN
crl-16366	37	47	would	would	AUX
crl-16366	37	48	be	be	AUX
crl-16366	37	49	willing	willing	ADJ
crl-16366	37	50	to	to	PART
crl-16366	37	51	wait	wait	VERB
crl-16366	37	52	for	for	ADP
crl-16366	37	53	that	that	DET
crl-16366	37	54	expertise	expertise	NOUN
crl-16366	37	55	,	,	PUNCT
crl-16366	37	56	as	as	SCONJ
crl-16366	37	57	is	be	AUX
crl-16366	37	58	often	often	ADV
crl-16366	37	59	required	require	VERB
crl-16366	37	60	when	when	SCONJ
crl-16366	37	61	using	use	VERB
crl-16366	37	62	e	e	NOUN
crl-16366	37	63	-	-	NOUN
crl-16366	37	64	mail.19	mail.19	NOUN
crl-16366	37	65	chow	chow	NOUN
crl-16366	37	66	and	and	CCONJ
crl-16366	37	67	croxton	croxton	NOUN
crl-16366	37	68	further	far	ADV
crl-16366	37	69	noted	note	VERB
crl-16366	37	70	library	library	NOUN
crl-16366	37	71	patrons	patron	NOUN
crl-16366	37	72	choose	choose	VERB
crl-16366	37	73	online	online	ADJ
crl-16366	37	74	chat	chat	NOUN
crl-16366	37	75	,	,	PUNCT
crl-16366	37	76	telephone	telephone	NOUN
crl-16366	37	77	,	,	PUNCT
crl-16366	37	78	and	and	CCONJ
crl-16366	37	79	text	text	NOUN
crl-16366	37	80	messaging	message	VERB
crl-16366	37	81	reference	reference	NOUN
crl-16366	37	82	services	service	NOUN
crl-16366	37	83	for	for	ADP
crl-16366	37	84	their	their	PRON
crl-16366	37	85	speed	speed	NOUN
crl-16366	37	86	and	and	CCONJ
crl-16366	37	87	quickness	quickness	NOUN
crl-16366	37	88	of	of	ADP
crl-16366	37	89	response	response	NOUN
crl-16366	37	90	first	first	ADV
crl-16366	37	91	,	,	PUNCT
crl-16366	37	92	ease	ease	NOUN
crl-16366	37	93	of	of	ADP
crl-16366	37	94	use	use	NOUN
crl-16366	37	95	second	second	ADV
crl-16366	37	96	,	,	PUNCT
crl-16366	37	97	followed	follow	VERB
crl-16366	37	98	by	by	ADP
crl-16366	37	99	multitasking	multitaske	VERB
crl-16366	37	100	(	(	PUNCT
crl-16366	37	101	for	for	ADP
crl-16366	37	102	using	use	VERB
crl-16366	37	103	online	online	ADJ
crl-16366	37	104	chat	chat	NOUN
crl-16366	37	105	)	)	PUNCT
crl-16366	37	106	.	.	PUNCT
crl-16366	38	1	texting	texting	NOUN
crl-16366	38	2	and	and	CCONJ
crl-16366	38	3	videoconferencing	videoconferencing	NOUN
crl-16366	38	4	reference	reference	NOUN
crl-16366	38	5	services	service	NOUN
crl-16366	38	6	received	receive	VERB
crl-16366	38	7	consistently	consistently	ADV
crl-16366	38	8	low	low	ADJ
crl-16366	38	9	preference	preference	NOUN
crl-16366	38	10	scores	score	NOUN
crl-16366	38	11	throughout	throughout	ADP
crl-16366	38	12	this	this	DET
crl-16366	38	13	same	same	ADJ
crl-16366	38	14	study.20	study.20	ADV
crl-16366	38	15	similarly	similarly	ADV
crl-16366	38	16	,	,	PUNCT
crl-16366	38	17	additional	additional	ADJ
crl-16366	38	18	studies	study	NOUN
crl-16366	38	19	have	have	AUX
crl-16366	38	20	found	find	VERB
crl-16366	38	21	that	that	SCONJ
crl-16366	38	22	individuals	individual	NOUN
crl-16366	38	23	choose	choose	VERB
crl-16366	38	24	virtual	virtual	ADJ
crl-16366	38	25	reference	reference	NOUN
crl-16366	38	26	services	service	NOUN
crl-16366	38	27	(	(	PUNCT
crl-16366	38	28	such	such	ADJ
crl-16366	38	29	as	as	ADP
crl-16366	38	30	online	online	ADJ
crl-16366	38	31	chat	chat	NOUN
crl-16366	38	32	)	)	PUNCT
crl-16366	38	33	for	for	ADP
crl-16366	38	34	convenience	convenience	NOUN
crl-16366	38	35	,	,	PUNCT
crl-16366	38	36	immediacy	immediacy	NOUN
crl-16366	38	37	,	,	PUNCT
crl-16366	38	38	efficiency	efficiency	NOUN
crl-16366	38	39	,	,	PUNCT
crl-16366	38	40	remote	remote	ADJ
crl-16366	38	41	access	access	NOUN
crl-16366	38	42	,	,	PUNCT
crl-16366	38	43	price	price	NOUN
crl-16366	38	44	,	,	PUNCT
crl-16366	38	45	availability	availability	NOUN
crl-16366	38	46	24/7/365	24/7/365	NUM
crl-16366	38	47	,	,	PUNCT
crl-16366	38	48	anonymity	anonymity	NOUN
crl-16366	38	49	,	,	PUNCT
crl-16366	38	50	effectiveness	effectiveness	NOUN
crl-16366	38	51	,	,	PUNCT
crl-16366	38	52	and	and	CCONJ
crl-16366	38	53	quality.21	quality.21	VERB
crl-16366	38	54	while	while	SCONJ
crl-16366	38	55	e	e	NOUN
crl-16366	38	56	-	-	NOUN
crl-16366	38	57	mail	mail	NOUN
crl-16366	38	58	,	,	PUNCT
crl-16366	38	59	online	online	ADJ
crl-16366	38	60	chat	chat	NOUN
crl-16366	38	61	,	,	PUNCT
crl-16366	38	62	and	and	CCONJ
crl-16366	38	63	telephone	telephone	NOUN
crl-16366	38	64	reference	reference	NOUN
crl-16366	38	65	services	service	NOUN
crl-16366	38	66	are	be	AUX
crl-16366	38	67	commonplace	commonplace	ADJ
crl-16366	38	68	in	in	ADP
crl-16366	38	69	libraries	library	NOUN
crl-16366	38	70	today	today	NOUN
crl-16366	38	71	,	,	PUNCT
crl-16366	38	72	text	text	NOUN
crl-16366	38	73	and	and	CCONJ
crl-16366	38	74	video	video	NOUN
crl-16366	38	75	reference	reference	NOUN
crl-16366	38	76	are	be	AUX
crl-16366	38	77	beginning	begin	VERB
crl-16366	38	78	to	to	PART
crl-16366	38	79	emerge	emerge	VERB
crl-16366	38	80	as	as	ADP
crl-16366	38	81	virtual	virtual	ADJ
crl-16366	38	82	reference	reference	NOUN
crl-16366	38	83	media	medium	NOUN
crl-16366	38	84	in	in	ADP
crl-16366	38	85	academic	academic	ADJ
crl-16366	38	86	libraries	library	NOUN
crl-16366	38	87	.	.	PUNCT
crl-16366	39	1	however	however	ADV
crl-16366	39	2	,	,	PUNCT
crl-16366	39	3	little	little	ADJ
crl-16366	39	4	data	datum	NOUN
crl-16366	39	5	currently	currently	ADV
crl-16366	39	6	exist	exist	VERB
crl-16366	39	7	in	in	ADP
crl-16366	39	8	the	the	DET
crl-16366	39	9	literature	literature	NOUN
crl-16366	39	10	regarding	regard	VERB
crl-16366	39	11	either	either	CCONJ
crl-16366	39	12	312	312	NUM
crl-16366	39	13	college	college	PROPN
crl-16366	39	14	&	&	CCONJ
crl-16366	39	15	research	research	PROPN
crl-16366	39	16	libraries	library	NOUN
crl-16366	39	17	may	may	AUX
crl-16366	39	18	2014	2014	NUM
crl-16366	39	19	the	the	DET
crl-16366	39	20	usage	usage	NOUN
crl-16366	39	21	or	or	CCONJ
crl-16366	39	22	usability	usability	NOUN
crl-16366	39	23	of	of	ADP
crl-16366	39	24	these	these	DET
crl-16366	39	25	services	service	NOUN
crl-16366	39	26	.	.	PUNCT
crl-16366	40	1	current	current	ADJ
crl-16366	40	2	research	research	NOUN
crl-16366	40	3	suggests	suggest	VERB
crl-16366	40	4	usage	usage	NOUN
crl-16366	40	5	of	of	ADP
crl-16366	40	6	these	these	DET
crl-16366	40	7	emerging	emerge	VERB
crl-16366	40	8	reference	reference	NOUN
crl-16366	40	9	media	medium	NOUN
crl-16366	40	10	is	be	AUX
crl-16366	40	11	limited	limited	ADJ
crl-16366	40	12	.	.	PUNCT
crl-16366	41	1	in	in	ADP
crl-16366	41	2	a	a	DET
crl-16366	41	3	review	review	NOUN
crl-16366	41	4	of	of	ADP
crl-16366	41	5	digital	digital	ADJ
crl-16366	41	6	reference	reference	NOUN
crl-16366	41	7	activity	activity	NOUN
crl-16366	41	8	for	for	ADP
crl-16366	41	9	two	two	NUM
crl-16366	41	10	semesters	semester	NOUN
crl-16366	41	11	at	at	ADP
crl-16366	41	12	southeastern	southeastern	PROPN
crl-16366	41	13	louisiana	louisiana	PROPN
crl-16366	41	14	university	university	PROPN
crl-16366	41	15	,	,	PUNCT
crl-16366	41	16	hill	hill	PROPN
crl-16366	41	17	,	,	PUNCT
crl-16366	41	18	hill	hill	PROPN
crl-16366	41	19	,	,	PUNCT
crl-16366	41	20	and	and	CCONJ
crl-16366	41	21	sherman	sherman	PROPN
crl-16366	41	22	found	find	VERB
crl-16366	41	23	text	text	NOUN
crl-16366	41	24	messaging	messaging	NOUN
crl-16366	41	25	constituted	constitute	VERB
crl-16366	41	26	only	only	ADV
crl-16366	41	27	a	a	DET
crl-16366	41	28	small	small	ADJ
crl-16366	41	29	portion	portion	NOUN
crl-16366	41	30	of	of	ADP
crl-16366	41	31	digital	digital	ADJ
crl-16366	41	32	reference	reference	NOUN
crl-16366	41	33	activity	activity	NOUN
crl-16366	41	34	.	.	PUNCT
crl-16366	42	1	of	of	ADP
crl-16366	42	2	1,447	1,447	NUM
crl-16366	42	3	requests	request	NOUN
crl-16366	42	4	for	for	ADP
crl-16366	42	5	information	information	NOUN
crl-16366	42	6	via	via	ADP
crl-16366	42	7	digital	digital	ADJ
crl-16366	42	8	reference	reference	NOUN
crl-16366	42	9	,	,	PUNCT
crl-16366	42	10	66	66	NUM
crl-16366	42	11	percent	percent	NOUN
crl-16366	42	12	(	(	PUNCT
crl-16366	42	13	n	n	ADP
crl-16366	42	14	=	=	X
crl-16366	42	15	954	954	NUM
crl-16366	42	16	)	)	PUNCT
crl-16366	42	17	were	be	AUX
crl-16366	42	18	via	via	ADP
crl-16366	42	19	chat	chat	NOUN
crl-16366	42	20	,	,	PUNCT
crl-16366	42	21	28	28	NUM
crl-16366	42	22	percent	percent	NOUN
crl-16366	42	23	(	(	PUNCT
crl-16366	42	24	n	n	ADP
crl-16366	42	25	=	=	PROPN
crl-16366	42	26	410	410	NUM
crl-16366	42	27	)	)	PUNCT
crl-16366	42	28	were	be	AUX
crl-16366	42	29	via	via	ADP
crl-16366	42	30	email	email	NOUN
crl-16366	42	31	,	,	PUNCT
crl-16366	42	32	and	and	CCONJ
crl-16366	42	33	6	6	NUM
crl-16366	42	34	percent	percent	NOUN
crl-16366	42	35	(	(	PUNCT
crl-16366	42	36	n	n	ADP
crl-16366	42	37	=	=	X
crl-16366	42	38	83	83	NUM
crl-16366	42	39	)	)	PUNCT
crl-16366	42	40	were	be	AUX
crl-16366	42	41	via	via	ADP
crl-16366	42	42	text	text	NOUN
crl-16366	42	43	messaging.22	messaging.22	NOUN
crl-16366	42	44	the	the	DET
crl-16366	42	45	researchers	researcher	NOUN
crl-16366	42	46	postulated	postulate	VERB
crl-16366	42	47	,	,	PUNCT
crl-16366	42	48	“	"	PUNCT
crl-16366	42	49	with	with	SCONJ
crl-16366	42	50	more	more	ADV
crl-16366	42	51	convenient	convenient	ADJ
crl-16366	42	52	reference	reference	NOUN
crl-16366	42	53	options	option	NOUN
crl-16366	42	54	available	available	ADJ
crl-16366	42	55	such	such	ADJ
crl-16366	42	56	as	as	ADP
crl-16366	42	57	e	e	NOUN
crl-16366	42	58	-	-	NOUN
crl-16366	42	59	mail	mail	NOUN
crl-16366	42	60	and	and	CCONJ
crl-16366	42	61	24/7	24/7	NUM
crl-16366	42	62	chat	chat	NOUN
crl-16366	42	63	,	,	PUNCT
crl-16366	42	64	patrons	patron	NOUN
crl-16366	42	65	may	may	AUX
crl-16366	42	66	choose	choose	VERB
crl-16366	42	67	these	these	DET
crl-16366	42	68	more	more	ADV
crl-16366	42	69	robust	robust	ADJ
crl-16366	42	70	forms	form	NOUN
crl-16366	42	71	of	of	ADP
crl-16366	42	72	communication	communication	NOUN
crl-16366	42	73	that	that	PRON
crl-16366	42	74	are	be	AUX
crl-16366	42	75	better	well	ADV
crl-16366	42	76	suited	suit	VERB
crl-16366	42	77	for	for	ADP
crl-16366	42	78	college	college	NOUN
crl-16366	42	79	level	level	NOUN
crl-16366	42	80	research	research	NOUN
crl-16366	42	81	questions	question	NOUN
crl-16366	42	82	.	.	PUNCT
crl-16366	43	1	”23	”23	ADV
crl-16366	43	2	research	research	NOUN
crl-16366	43	3	further	far	ADV
crl-16366	43	4	suggests	suggest	VERB
crl-16366	43	5	that	that	SCONJ
crl-16366	43	6	online	online	ADJ
crl-16366	43	7	videoconferencing	videoconferencing	NOUN
crl-16366	43	8	services	service	NOUN
crl-16366	43	9	may	may	AUX
crl-16366	43	10	not	not	PART
crl-16366	43	11	be	be	AUX
crl-16366	43	12	as	as	ADV
crl-16366	43	13	usable	usable	ADJ
crl-16366	43	14	as	as	ADP
crl-16366	43	15	other	other	ADJ
crl-16366	43	16	forms	form	NOUN
crl-16366	43	17	of	of	ADP
crl-16366	43	18	virtual	virtual	ADJ
crl-16366	43	19	reference	reference	NOUN
crl-16366	43	20	.	.	PUNCT
crl-16366	44	1	at	at	ADP
crl-16366	44	2	ohio	ohio	PROPN
crl-16366	44	3	university	university	PROPN
crl-16366	44	4	libraries	library	NOUN
crl-16366	44	5	,	,	PUNCT
crl-16366	44	6	booth	booth	NOUN
crl-16366	44	7	found	find	VERB
crl-16366	44	8	,	,	PUNCT
crl-16366	44	9	“	"	PUNCT
crl-16366	44	10	the	the	DET
crl-16366	44	11	near	near	ADJ
crl-16366	44	12	impossibility	impossibility	NOUN
crl-16366	44	13	of	of	ADP
crl-16366	44	14	maintaining	maintain	VERB
crl-16366	44	15	eye	eye	NOUN
crl-16366	44	16	contact	contact	NOUN
crl-16366	44	17	via	via	ADP
crl-16366	44	18	a	a	DET
crl-16366	44	19	video	video	NOUN
crl-16366	44	20	chat	chat	NOUN
crl-16366	44	21	interface	interface	NOUN
crl-16366	44	22	is	be	AUX
crl-16366	44	23	…	…	PUNCT
crl-16366	44	24	disconcerting	disconcert	VERB
crl-16366	44	25	and	and	CCONJ
crl-16366	44	26	somewhat	somewhat	ADV
crl-16366	44	27	reduces	reduce	VERB
crl-16366	44	28	one	one	NUM
crl-16366	44	29	’s	’s	NOUN
crl-16366	44	30	ability	ability	NOUN
crl-16366	44	31	to	to	PART
crl-16366	44	32	engage	engage	VERB
crl-16366	44	33	in	in	ADP
crl-16366	44	34	an	an	DET
crl-16366	44	35	effective	effective	ADJ
crl-16366	44	36	,	,	PUNCT
crl-16366	44	37	traditional	traditional	ADJ
crl-16366	44	38	face	face	NOUN
crl-16366	44	39	-	-	PUNCT
crl-16366	44	40	to	to	ADP
crl-16366	44	41	-	-	PUNCT
crl-16366	44	42	face	face	NOUN
crl-16366	44	43	reference	reference	NOUN
crl-16366	44	44	interview	interview	NOUN
crl-16366	44	45	.	.	PUNCT
crl-16366	45	1	”24	”24	VERB
crl-16366	45	2	despite	despite	SCONJ
crl-16366	45	3	the	the	DET
crl-16366	45	4	generally	generally	ADV
crl-16366	45	5	positive	positive	ADJ
crl-16366	45	6	findings	finding	NOUN
crl-16366	45	7	regarding	regard	VERB
crl-16366	45	8	the	the	DET
crl-16366	45	9	usability	usability	NOUN
crl-16366	45	10	of	of	ADP
crl-16366	45	11	virtual	virtual	ADJ
crl-16366	45	12	reference	reference	NOUN
crl-16366	45	13	services	service	NOUN
crl-16366	45	14	,	,	PUNCT
crl-16366	45	15	other	other	ADJ
crl-16366	45	16	studies	study	NOUN
crl-16366	45	17	have	have	AUX
crl-16366	45	18	brought	bring	VERB
crl-16366	45	19	to	to	ADP
crl-16366	45	20	light	light	ADJ
crl-16366	45	21	negative	negative	ADJ
crl-16366	45	22	factors	factor	NOUN
crl-16366	45	23	that	that	PRON
crl-16366	45	24	can	can	AUX
crl-16366	45	25	affect	affect	VERB
crl-16366	45	26	the	the	DET
crl-16366	45	27	overall	overall	ADJ
crl-16366	45	28	usability	usability	NOUN
crl-16366	45	29	of	of	ADP
crl-16366	45	30	virtual	virtual	ADJ
crl-16366	45	31	reference	reference	NOUN
crl-16366	45	32	services	service	NOUN
crl-16366	45	33	.	.	PUNCT
crl-16366	46	1	dee	dee	PROPN
crl-16366	46	2	and	and	CCONJ
crl-16366	46	3	allen	allen	PROPN
crl-16366	46	4	suggested	suggest	VERB
crl-16366	46	5	that	that	SCONJ
crl-16366	46	6	problems	problem	NOUN
crl-16366	46	7	accessing	access	VERB
crl-16366	46	8	digital	digital	ADJ
crl-16366	46	9	reference	reference	NOUN
crl-16366	46	10	services	service	NOUN
crl-16366	46	11	and	and	CCONJ
crl-16366	46	12	difficulty	difficulty	NOUN
crl-16366	46	13	using	use	VERB
crl-16366	46	14	it	it	PRON
crl-16366	46	15	were	be	AUX
crl-16366	46	16	two	two	NUM
crl-16366	46	17	major	major	ADJ
crl-16366	46	18	barriers.25	barriers.25	NOUN
crl-16366	46	19	thomsett	thomsett	PROPN
crl-16366	46	20	-	-	PUNCT
crl-16366	46	21	scott	scott	PROPN
crl-16366	46	22	found	find	VERB
crl-16366	46	23	that	that	SCONJ
crl-16366	46	24	students	student	NOUN
crl-16366	46	25	dislike	dislike	VERB
crl-16366	46	26	having	have	VERB
crl-16366	46	27	to	to	PART
crl-16366	46	28	wait	wait	VERB
crl-16366	46	29	for	for	ADP
crl-16366	46	30	responses	response	NOUN
crl-16366	46	31	from	from	ADP
crl-16366	46	32	e	e	NOUN
crl-16366	46	33	-	-	NOUN
crl-16366	46	34	mail	mail	NOUN
crl-16366	46	35	and	and	CCONJ
crl-16366	46	36	chat.26	chat.26	VERB
crl-16366	46	37	these	these	DET
crl-16366	46	38	findings	finding	NOUN
crl-16366	46	39	may	may	AUX
crl-16366	46	40	be	be	AUX
crl-16366	46	41	explained	explain	VERB
crl-16366	46	42	,	,	PUNCT
crl-16366	46	43	in	in	ADP
crl-16366	46	44	part	part	NOUN
crl-16366	46	45	,	,	PUNCT
crl-16366	46	46	by	by	ADP
crl-16366	46	47	the	the	DET
crl-16366	46	48	concept	concept	NOUN
crl-16366	46	49	of	of	ADP
crl-16366	46	50	“	"	PUNCT
crl-16366	46	51	strategic	strategic	ADJ
crl-16366	46	52	satisficing	satisficing	NOUN
crl-16366	46	53	,	,	PUNCT
crl-16366	46	54	”	"	PUNCT
crl-16366	46	55	introduced	introduce	VERB
crl-16366	46	56	by	by	ADP
crl-16366	46	57	warwick	warwick	NOUN
crl-16366	46	58	et	et	PROPN
crl-16366	46	59	al	al	PROPN
crl-16366	46	60	.	.	PROPN
crl-16366	46	61	,	,	PUNCT
crl-16366	46	62	who	who	PRON
crl-16366	46	63	noted	note	VERB
crl-16366	46	64	that	that	SCONJ
crl-16366	46	65	their	their	PRON
crl-16366	46	66	subjects	subject	NOUN
crl-16366	46	67	“	"	PUNCT
crl-16366	46	68	used	use	VERB
crl-16366	46	69	the	the	DET
crl-16366	46	70	expertise	expertise	NOUN
crl-16366	46	71	that	that	PRON
crl-16366	46	72	they	they	PRON
crl-16366	46	73	had	have	AUX
crl-16366	46	74	…	…	PUNCT
crl-16366	46	75	gained	gain	VERB
crl-16366	46	76	in	in	ADP
crl-16366	46	77	information	information	NOUN
crl-16366	46	78	seeking	seek	VERB
crl-16366	46	79	to	to	PART
crl-16366	46	80	create	create	VERB
crl-16366	46	81	time	time	NOUN
crl-16366	46	82	-	-	PUNCT
crl-16366	46	83	saving	save	VERB
crl-16366	46	84	strategies	strategy	NOUN
crl-16366	46	85	to	to	PART
crl-16366	46	86	complete	complete	VERB
crl-16366	46	87	coursework	coursework	NOUN
crl-16366	46	88	with	with	ADP
crl-16366	46	89	minimum	minimum	ADJ
crl-16366	46	90	effort	effort	NOUN
crl-16366	46	91	.	.	PUNCT
crl-16366	46	92	”27	”27	PUNCT
crl-16366	47	1	in	in	ADP
crl-16366	47	2	this	this	DET
crl-16366	47	3	study	study	NOUN
crl-16366	47	4	,	,	PUNCT
crl-16366	47	5	the	the	DET
crl-16366	47	6	researchers	researcher	NOUN
crl-16366	47	7	noted	note	VERB
crl-16366	47	8	their	their	PRON
crl-16366	47	9	subjects	subject	NOUN
crl-16366	47	10	chose	choose	VERB
crl-16366	47	11	both	both	DET
crl-16366	47	12	sources	source	NOUN
crl-16366	47	13	and	and	CCONJ
crl-16366	47	14	strategies	strategy	NOUN
crl-16366	47	15	within	within	ADP
crl-16366	47	16	a	a	DET
crl-16366	47	17	well	well	ADV
crl-16366	47	18	-	-	PUNCT
crl-16366	47	19	known	know	VERB
crl-16366	47	20	comfort	comfort	NOUN
crl-16366	47	21	zone	zone	NOUN
crl-16366	47	22	in	in	ADP
crl-16366	47	23	information	information	NOUN
crl-16366	47	24	seeking	seek	VERB
crl-16366	47	25	.	.	PUNCT
crl-16366	48	1	these	these	DET
crl-16366	48	2	findings	finding	NOUN
crl-16366	48	3	suggest	suggest	VERB
crl-16366	48	4	that	that	SCONJ
crl-16366	48	5	convenience	convenience	NOUN
crl-16366	48	6	may	may	AUX
crl-16366	48	7	play	play	VERB
crl-16366	48	8	a	a	DET
crl-16366	48	9	role	role	NOUN
crl-16366	48	10	in	in	ADP
crl-16366	48	11	judging	judge	VERB
crl-16366	48	12	the	the	DET
crl-16366	48	13	usability	usability	NOUN
crl-16366	48	14	of	of	ADP
crl-16366	48	15	a	a	DET
crl-16366	48	16	reference	reference	NOUN
crl-16366	48	17	medium	medium	NOUN
crl-16366	48	18	.	.	PUNCT
crl-16366	49	1	this	this	DET
crl-16366	49	2	current	current	ADJ
crl-16366	49	3	study	study	NOUN
crl-16366	49	4	sought	seek	VERB
crl-16366	49	5	to	to	PART
crl-16366	49	6	determine	determine	VERB
crl-16366	49	7	which	which	DET
crl-16366	49	8	virtual	virtual	ADJ
crl-16366	49	9	reference	reference	NOUN
crl-16366	49	10	medium	medium	NOUN
crl-16366	49	11	is	be	AUX
crl-16366	49	12	considered	consider	VERB
crl-16366	49	13	to	to	PART
crl-16366	49	14	be	be	AUX
crl-16366	49	15	the	the	DET
crl-16366	49	16	most	most	ADV
crl-16366	49	17	usable	usable	ADJ
crl-16366	49	18	for	for	ADP
crl-16366	49	19	library	library	NOUN
crl-16366	49	20	patrons	patron	NOUN
crl-16366	49	21	.	.	PUNCT
crl-16366	50	1	does	do	AUX
crl-16366	50	2	type	type	NOUN
crl-16366	50	3	of	of	ADP
crl-16366	50	4	question	question	NOUN
crl-16366	50	5	play	play	VERB
crl-16366	50	6	a	a	DET
crl-16366	50	7	role	role	NOUN
crl-16366	50	8	in	in	ADP
crl-16366	50	9	the	the	DET
crl-16366	50	10	usability	usability	NOUN
crl-16366	50	11	of	of	ADP
crl-16366	50	12	virtual	virtual	ADJ
crl-16366	50	13	reference	reference	NOUN
crl-16366	50	14	services	service	NOUN
crl-16366	50	15	?	?	PUNCT
crl-16366	51	1	several	several	ADJ
crl-16366	51	2	studies	study	NOUN
crl-16366	51	3	have	have	AUX
crl-16366	51	4	been	be	AUX
crl-16366	51	5	conducted	conduct	VERB
crl-16366	51	6	that	that	PRON
crl-16366	51	7	examine	examine	VERB
crl-16366	51	8	the	the	DET
crl-16366	51	9	types	type	NOUN
crl-16366	51	10	of	of	ADP
crl-16366	51	11	questions	question	NOUN
crl-16366	51	12	users	user	NOUN
crl-16366	51	13	bring	bring	VERB
crl-16366	51	14	to	to	ADP
crl-16366	51	15	virtual	virtual	ADJ
crl-16366	51	16	reference	reference	NOUN
crl-16366	51	17	service	service	NOUN
crl-16366	51	18	and	and	CCONJ
crl-16366	51	19	the	the	DET
crl-16366	51	20	suitability	suitability	NOUN
crl-16366	51	21	of	of	ADP
crl-16366	51	22	particular	particular	ADJ
crl-16366	51	23	virtual	virtual	ADJ
crl-16366	51	24	reference	reference	NOUN
crl-16366	51	25	media	medium	NOUN
crl-16366	51	26	for	for	ADP
crl-16366	51	27	different	different	ADJ
crl-16366	51	28	types	type	NOUN
crl-16366	51	29	of	of	ADP
crl-16366	51	30	questions	question	NOUN
crl-16366	51	31	.	.	PUNCT
crl-16366	52	1	a	a	DET
crl-16366	52	2	general	general	ADJ
crl-16366	52	3	perception	perception	NOUN
crl-16366	52	4	is	be	AUX
crl-16366	52	5	that	that	SCONJ
crl-16366	52	6	online	online	ADJ
crl-16366	52	7	chat	chat	NOUN
crl-16366	52	8	reference	reference	NOUN
crl-16366	52	9	is	be	AUX
crl-16366	52	10	suitable	suitable	ADJ
crl-16366	52	11	mostly	mostly	ADV
crl-16366	52	12	for	for	ADP
crl-16366	52	13	simple	simple	ADJ
crl-16366	52	14	factual	factual	NOUN
crl-16366	52	15	and	and	CCONJ
crl-16366	52	16	directional	directional	ADJ
crl-16366	52	17	but	but	CCONJ
crl-16366	52	18	not	not	PART
crl-16366	52	19	reference	reference	NOUN
crl-16366	52	20	questions.28	questions.28	ADP
crl-16366	52	21	other	other	ADJ
crl-16366	52	22	researchers	researcher	NOUN
crl-16366	52	23	believe	believe	VERB
crl-16366	52	24	chat	chat	NOUN
crl-16366	52	25	reference	reference	NOUN
crl-16366	52	26	is	be	AUX
crl-16366	52	27	capable	capable	ADJ
crl-16366	52	28	of	of	ADP
crl-16366	52	29	going	go	VERB
crl-16366	52	30	beyond	beyond	ADP
crl-16366	52	31	basic	basic	ADJ
crl-16366	52	32	ready	ready	ADJ
crl-16366	52	33	reference	reference	NOUN
crl-16366	52	34	questions.29	questions.29	NOUN
crl-16366	52	35	ward	ward	NOUN
crl-16366	52	36	reported	report	VERB
crl-16366	52	37	that	that	SCONJ
crl-16366	52	38	78	78	NUM
crl-16366	52	39	percent	percent	NOUN
crl-16366	52	40	of	of	ADP
crl-16366	52	41	chat	chat	NOUN
crl-16366	52	42	reference	reference	NOUN
crl-16366	52	43	transactions	transaction	NOUN
crl-16366	52	44	in	in	ADP
crl-16366	52	45	an	an	DET
crl-16366	52	46	academic	academic	ADJ
crl-16366	52	47	library	library	NOUN
crl-16366	52	48	showed	show	VERB
crl-16366	52	49	some	some	DET
crl-16366	52	50	indication	indication	NOUN
crl-16366	52	51	of	of	ADP
crl-16366	52	52	bibliographic	bibliographic	ADJ
crl-16366	52	53	instruction	instruction	NOUN
crl-16366	52	54	or	or	CCONJ
crl-16366	52	55	question	question	NOUN
crl-16366	52	56	negotiation	negotiation	NOUN
crl-16366	52	57	,	,	PUNCT
crl-16366	52	58	which	which	PRON
crl-16366	52	59	typically	typically	ADV
crl-16366	52	60	occurs	occur	VERB
crl-16366	52	61	in	in	ADP
crl-16366	52	62	subject	subject	NOUN
crl-16366	52	63	-	-	PUNCT
crl-16366	52	64	based	base	VERB
crl-16366	52	65	research	research	NOUN
crl-16366	52	66	questions.30	questions.30	VERB
crl-16366	52	67	in	in	ADP
crl-16366	52	68	a	a	DET
crl-16366	52	69	review	review	NOUN
crl-16366	52	70	of	of	ADP
crl-16366	52	71	survey	survey	NOUN
crl-16366	52	72	data	datum	NOUN
crl-16366	52	73	for	for	ADP
crl-16366	52	74	415	415	NUM
crl-16366	52	75	virtual	virtual	ADJ
crl-16366	52	76	reference	reference	NOUN
crl-16366	52	77	transactions	transaction	NOUN
crl-16366	52	78	(	(	PUNCT
crl-16366	52	79	such	such	ADJ
crl-16366	52	80	as	as	ADP
crl-16366	52	81	online	online	ADJ
crl-16366	52	82	chat	chat	NOUN
crl-16366	52	83	)	)	PUNCT
crl-16366	52	84	,	,	PUNCT
crl-16366	52	85	kwon	kwon	PROPN
crl-16366	52	86	found	find	VERB
crl-16366	52	87	user	user	NOUN
crl-16366	52	88	satisfaction	satisfaction	NOUN
crl-16366	52	89	was	be	AUX
crl-16366	52	90	the	the	DET
crl-16366	52	91	highest	high	ADJ
crl-16366	52	92	in	in	ADP
crl-16366	52	93	subject	subject	NOUN
crl-16366	52	94	-	-	PUNCT
crl-16366	52	95	based	base	VERB
crl-16366	52	96	research	research	NOUN
crl-16366	52	97	questions	question	NOUN
crl-16366	52	98	,	,	PUNCT
crl-16366	52	99	while	while	SCONJ
crl-16366	52	100	simple	simple	ADJ
crl-16366	52	101	factual	factual	ADJ
crl-16366	52	102	questions	question	NOUN
crl-16366	52	103	were	be	AUX
crl-16366	52	104	the	the	DET
crl-16366	52	105	second	second	ADV
crl-16366	52	106	highest	high	ADJ
crl-16366	52	107	,	,	PUNCT
crl-16366	52	108	followed	follow	VERB
crl-16366	52	109	by	by	ADP
crl-16366	52	110	local	local	ADJ
crl-16366	52	111	library	library	NOUN
crl-16366	52	112	information	information	NOUN
crl-16366	52	113	,	,	PUNCT
crl-16366	52	114	circulation	circulation	NOUN
crl-16366	52	115	-	-	PUNCT
crl-16366	52	116	related	relate	VERB
crl-16366	52	117	questions	question	NOUN
crl-16366	52	118	,	,	PUNCT
crl-16366	52	119	and	and	CCONJ
crl-16366	52	120	resource	resource	NOUN
crl-16366	52	121	access	access	NOUN
crl-16366	52	122	questions.31	questions.31	PRON
crl-16366	52	123	bringing	bring	VERB
crl-16366	52	124	e	e	NOUN
crl-16366	52	125	-	-	NOUN
crl-16366	52	126	mail	mail	NOUN
crl-16366	52	127	into	into	ADP
crl-16366	52	128	the	the	DET
crl-16366	52	129	conversation	conversation	NOUN
crl-16366	52	130	,	,	PUNCT
crl-16366	52	131	lee	lee	PROPN
crl-16366	52	132	found	find	VERB
crl-16366	52	133	many	many	ADJ
crl-16366	52	134	similarities	similarity	NOUN
crl-16366	52	135	among	among	ADP
crl-16366	52	136	the	the	DET
crl-16366	52	137	questions	question	NOUN
crl-16366	52	138	asked	ask	VERB
crl-16366	52	139	using	use	VERB
crl-16366	52	140	e	e	NOUN
crl-16366	52	141	-	-	NOUN
crl-16366	52	142	mail	mail	NOUN
crl-16366	52	143	and	and	CCONJ
crl-16366	52	144	chat.32	chat.32	AUX
crl-16366	52	145	both	both	PRON
crl-16366	52	146	chat	chat	VERB
crl-16366	52	147	and	and	CCONJ
crl-16366	52	148	e	e	NOUN
crl-16366	52	149	-	-	NOUN
crl-16366	52	150	mail	mail	NOUN
crl-16366	52	151	virtual	virtual	ADJ
crl-16366	52	152	reference	reference	NOUN
crl-16366	52	153	received	receive	VERB
crl-16366	52	154	approximately	approximately	ADV
crl-16366	52	155	the	the	DET
crl-16366	52	156	same	same	ADJ
crl-16366	52	157	proportion	proportion	NOUN
crl-16366	52	158	of	of	ADP
crl-16366	52	159	questions	question	NOUN
crl-16366	52	160	about	about	ADP
crl-16366	52	161	finding	find	VERB
crl-16366	52	162	known	know	VERB
crl-16366	52	163	items	item	NOUN
crl-16366	52	164	,	,	PUNCT
crl-16366	52	165	research	research	NOUN
crl-16366	52	166	,	,	PUNCT
crl-16366	52	167	and	and	CCONJ
crl-16366	52	168	reference	reference	NOUN
crl-16366	52	169	.	.	PUNCT
crl-16366	53	1	e	e	X
crl-16366	53	2	-	-	NOUN
crl-16366	53	3	mail	mail	NOUN
crl-16366	53	4	received	receive	VERB
crl-16366	53	5	a	a	DET
crl-16366	53	6	small	small	ADJ
crl-16366	53	7	number	number	NOUN
crl-16366	53	8	of	of	ADP
crl-16366	53	9	questions	question	NOUN
crl-16366	53	10	about	about	ADP
crl-16366	53	11	referencing	reference	VERB
crl-16366	53	12	and	and	CCONJ
crl-16366	53	13	citing	cite	VERB
crl-16366	53	14	,	,	PUNCT
crl-16366	53	15	while	while	SCONJ
crl-16366	53	16	chat	chat	NOUN
crl-16366	53	17	received	receive	VERB
crl-16366	53	18	none	none	NOUN
crl-16366	53	19	of	of	ADP
crl-16366	53	20	these	these	DET
crl-16366	53	21	questions	question	NOUN
crl-16366	53	22	.	.	PUNCT
crl-16366	54	1	according	accord	VERB
crl-16366	54	2	to	to	ADP
crl-16366	54	3	the	the	DET
crl-16366	54	4	findings	finding	NOUN
crl-16366	54	5	of	of	ADP
crl-16366	54	6	hill	hill	NOUN
crl-16366	54	7	et	et	PROPN
crl-16366	54	8	al	al	PROPN
crl-16366	54	9	.	.	PROPN
crl-16366	54	10	,	,	PUNCT
crl-16366	54	11	text	text	NOUN
crl-16366	54	12	messaging	messaging	NOUN
crl-16366	54	13	reference	reference	NOUN
crl-16366	54	14	is	be	AUX
crl-16366	54	15	a	a	DET
crl-16366	54	16	unique	unique	ADJ
crl-16366	54	17	virtual	virtual	ADJ
crl-16366	54	18	reference	reference	NOUN
crl-16366	54	19	service	service	NOUN
crl-16366	54	20	well	well	ADV
crl-16366	54	21	suited	suited	ADJ
crl-16366	54	22	for	for	ADP
crl-16366	54	23	short	short	ADJ
crl-16366	54	24	answer	answer	NOUN
crl-16366	54	25	questions	question	NOUN
crl-16366	54	26	.	.	PUNCT
crl-16366	55	1	they	they	PRON
crl-16366	55	2	noted	note	VERB
crl-16366	55	3	,	,	PUNCT
crl-16366	55	4	most	most	ADJ
crl-16366	55	5	of	of	ADP
crl-16366	55	6	the	the	DET
crl-16366	55	7	questions	question	NOUN
crl-16366	55	8	[	[	X
crl-16366	55	9	via	via	ADP
crl-16366	55	10	text	text	NOUN
crl-16366	55	11	messaging	messaging	NOUN
crl-16366	55	12	]	]	PUNCT
crl-16366	55	13	have	have	AUX
crl-16366	55	14	been	be	AUX
crl-16366	55	15	of	of	ADP
crl-16366	55	16	the	the	DET
crl-16366	55	17	shorta	shorta	PROPN
crl-16366	55	18	usability	usability	PROPN
crl-16366	55	19	evaluation	evaluation	NOUN
crl-16366	55	20	of	of	ADP
crl-16366	55	21	academic	academic	ADJ
crl-16366	55	22	virtual	virtual	ADJ
crl-16366	55	23	reference	reference	NOUN
crl-16366	55	24	services	service	NOUN
crl-16366	55	25	313	313	NUM
crl-16366	55	26	answer	answer	NOUN
crl-16366	55	27	variety	variety	NOUN
crl-16366	55	28	…	…	PUNCT
crl-16366	55	29	.	.	PUNCT
crl-16366	56	1	however	however	ADV
crl-16366	56	2	,	,	PUNCT
crl-16366	56	3	the	the	DET
crl-16366	56	4	service	service	NOUN
crl-16366	56	5	also	also	ADV
crl-16366	56	6	prompted	prompt	VERB
crl-16366	56	7	short	short	ADJ
crl-16366	56	8	-	-	PUNCT
crl-16366	56	9	answer	answer	NOUN
crl-16366	56	10	reference	reference	NOUN
crl-16366	56	11	questions	question	NOUN
crl-16366	56	12	…	…	PUNCT
crl-16366	56	13	that	that	PRON
crl-16366	56	14	are	be	AUX
crl-16366	56	15	atypical	atypical	ADJ
crl-16366	56	16	of	of	ADP
crl-16366	56	17	reference	reference	NOUN
crl-16366	56	18	questions	question	NOUN
crl-16366	56	19	received	receive	VERB
crl-16366	56	20	via	via	ADP
crl-16366	56	21	phone	phone	NOUN
crl-16366	56	22	,	,	PUNCT
crl-16366	56	23	email	email	NOUN
crl-16366	56	24	,	,	PUNCT
crl-16366	56	25	and	and	CCONJ
crl-16366	56	26	chat.33	chat.33	NOUN
crl-16366	56	27	chow	chow	PROPN
crl-16366	56	28	and	and	CCONJ
crl-16366	56	29	croxton	croxton	NOUN
crl-16366	56	30	found	find	VERB
crl-16366	56	31	the	the	DET
crl-16366	56	32	preference	preference	NOUN
crl-16366	56	33	for	for	ADP
crl-16366	56	34	using	use	VERB
crl-16366	56	35	both	both	PRON
crl-16366	56	36	text	text	NOUN
crl-16366	56	37	messaging	messaging	NOUN
crl-16366	56	38	and	and	CCONJ
crl-16366	56	39	skype	skype	ADJ
crl-16366	56	40	videoconferencing	videoconferencing	NOUN
crl-16366	56	41	to	to	PART
crl-16366	56	42	be	be	AUX
crl-16366	56	43	very	very	ADV
crl-16366	56	44	low.34	low.34	ADJ
crl-16366	56	45	though	though	SCONJ
crl-16366	56	46	studies	study	NOUN
crl-16366	56	47	have	have	AUX
crl-16366	56	48	shown	show	VERB
crl-16366	56	49	the	the	DET
crl-16366	56	50	use	use	NOUN
crl-16366	56	51	of	of	ADP
crl-16366	56	52	text	text	NOUN
crl-16366	56	53	messaging	messaging	NOUN
crl-16366	56	54	reference	reference	NOUN
crl-16366	56	55	to	to	PART
crl-16366	56	56	be	be	AUX
crl-16366	56	57	low	low	ADJ
crl-16366	56	58	,	,	PUNCT
crl-16366	56	59	current	current	ADJ
crl-16366	56	60	trends	trend	NOUN
crl-16366	56	61	reported	report	VERB
crl-16366	56	62	by	by	ADP
crl-16366	56	63	the	the	DET
crl-16366	56	64	cellular	cellular	ADJ
crl-16366	56	65	telecommunications	telecommunications	NOUN
crl-16366	56	66	industry	industry	NOUN
crl-16366	56	67	association	association	NOUN
crl-16366	56	68	(	(	PUNCT
crl-16366	56	69	ctia	ctia	NOUN
crl-16366	56	70	)	)	PUNCT
crl-16366	56	71	suggest	suggest	VERB
crl-16366	56	72	text	text	NOUN
crl-16366	56	73	messaging	messaging	NOUN
crl-16366	56	74	reference	reference	NOUN
crl-16366	56	75	may	may	AUX
crl-16366	56	76	soon	soon	ADV
crl-16366	56	77	become	become	VERB
crl-16366	56	78	a	a	DET
crl-16366	56	79	more	more	ADV
crl-16366	56	80	prevalent	prevalent	ADJ
crl-16366	56	81	medium	medium	NOUN
crl-16366	56	82	,	,	PUNCT
crl-16366	56	83	regardless	regardless	ADV
crl-16366	56	84	of	of	ADP
crl-16366	56	85	type	type	NOUN
crl-16366	56	86	of	of	ADP
crl-16366	56	87	question	question	NOUN
crl-16366	56	88	.	.	PUNCT
crl-16366	57	1	between	between	ADP
crl-16366	57	2	june	june	PROPN
crl-16366	57	3	2007	2007	NUM
crl-16366	57	4	and	and	CCONJ
crl-16366	57	5	june	june	PROPN
crl-16366	57	6	2008	2008	NUM
crl-16366	57	7	,	,	PUNCT
crl-16366	57	8	ctia	ctia	NOUN
crl-16366	57	9	reported	report	VERB
crl-16366	57	10	a	a	DET
crl-16366	57	11	160	160	NUM
crl-16366	57	12	percent	percent	NOUN
crl-16366	57	13	increase	increase	NOUN
crl-16366	57	14	in	in	ADP
crl-16366	57	15	the	the	DET
crl-16366	57	16	number	number	NOUN
crl-16366	57	17	of	of	ADP
crl-16366	57	18	text	text	NOUN
crl-16366	57	19	messages	message	NOUN
crl-16366	57	20	sent	send	VERB
crl-16366	57	21	(	(	PUNCT
crl-16366	57	22	from	from	ADP
crl-16366	57	23	28.8	28.8	NUM
crl-16366	57	24	billion	billion	NUM
crl-16366	57	25	to	to	PART
crl-16366	57	26	75	75	NUM
crl-16366	57	27	billion).35	billion).35	NOUN
crl-16366	57	28	at	at	ADP
crl-16366	57	29	this	this	DET
crl-16366	57	30	time	time	NOUN
crl-16366	57	31	there	there	PRON
crl-16366	57	32	are	be	VERB
crl-16366	57	33	no	no	DET
crl-16366	57	34	concrete	concrete	ADJ
crl-16366	57	35	data	datum	NOUN
crl-16366	57	36	as	as	ADP
crl-16366	57	37	to	to	ADP
crl-16366	57	38	whether	whether	SCONJ
crl-16366	57	39	online	online	ADJ
crl-16366	57	40	videoconferencing	videoconferencing	NOUN
crl-16366	57	41	is	be	AUX
crl-16366	57	42	perceived	perceive	VERB
crl-16366	57	43	to	to	PART
crl-16366	57	44	be	be	AUX
crl-16366	57	45	more	more	ADV
crl-16366	57	46	usable	usable	ADJ
crl-16366	57	47	for	for	ADP
crl-16366	57	48	either	either	CCONJ
crl-16366	57	49	a	a	DET
crl-16366	57	50	quick	quick	ADJ
crl-16366	57	51	,	,	PUNCT
crl-16366	57	52	factual	factual	ADJ
crl-16366	57	53	question	question	NOUN
crl-16366	57	54	or	or	CCONJ
crl-16366	57	55	a	a	DET
crl-16366	57	56	researchrelated	researchrelated	ADJ
crl-16366	57	57	question	question	NOUN
crl-16366	57	58	.	.	PUNCT
crl-16366	58	1	in	in	ADP
crl-16366	58	2	a	a	DET
crl-16366	58	3	pilot	pilot	NOUN
crl-16366	58	4	study	study	NOUN
crl-16366	58	5	using	use	VERB
crl-16366	58	6	skype	skype	ADJ
crl-16366	58	7	reference	reference	NOUN
crl-16366	58	8	in	in	ADP
crl-16366	58	9	an	an	DET
crl-16366	58	10	academic	academic	ADJ
crl-16366	58	11	library	library	NOUN
crl-16366	58	12	,	,	PUNCT
crl-16366	58	13	booth	booth	PROPN
crl-16366	58	14	noted	note	VERB
crl-16366	58	15	,	,	PUNCT
crl-16366	58	16	“	"	PUNCT
crl-16366	58	17	overall	overall	ADJ
crl-16366	58	18	trends	trend	NOUN
crl-16366	58	19	confirmed	confirm	VERB
crl-16366	58	20	our	our	PRON
crl-16366	58	21	hypothesis	hypothesis	NOUN
crl-16366	58	22	that	that	PRON
crl-16366	58	23	…	…	PUNCT
crl-16366	58	24	[	[	X
crl-16366	58	25	skype	skype	X
crl-16366	58	26	]	]	X
crl-16366	58	27	…	…	PUNCT
crl-16366	58	28	would	would	AUX
crl-16366	58	29	serve	serve	VERB
crl-16366	58	30	as	as	ADP
crl-16366	58	31	a	a	DET
crl-16366	58	32	source	source	NOUN
crl-16366	58	33	for	for	ADP
crl-16366	58	34	basic	basic	ADJ
crl-16366	58	35	information	information	NOUN
crl-16366	58	36	rather	rather	ADV
crl-16366	58	37	than	than	ADP
crl-16366	58	38	an	an	DET
crl-16366	58	39	in	in	ADP
crl-16366	58	40	-	-	PUNCT
crl-16366	58	41	depth	depth	NOUN
crl-16366	58	42	point	point	NOUN
crl-16366	58	43	.	.	PUNCT
crl-16366	59	1	”36	”36	VERB
crl-16366	59	2	the	the	DET
crl-16366	59	3	limited	limited	ADJ
crl-16366	59	4	research	research	NOUN
crl-16366	59	5	currently	currently	ADV
crl-16366	59	6	available	available	ADJ
crl-16366	59	7	about	about	ADP
crl-16366	59	8	preferences	preference	NOUN
crl-16366	59	9	for	for	ADP
crl-16366	59	10	and/or	and/or	CCONJ
crl-16366	59	11	usability	usability	NOUN
crl-16366	59	12	of	of	ADP
crl-16366	59	13	providing	provide	VERB
crl-16366	59	14	online	online	ADJ
crl-16366	59	15	videoconferencing	videoconferencing	NOUN
crl-16366	59	16	services	service	NOUN
crl-16366	59	17	in	in	ADP
crl-16366	59	18	libraries	library	NOUN
crl-16366	59	19	suggests	suggest	VERB
crl-16366	59	20	users	user	NOUN
crl-16366	59	21	are	be	AUX
crl-16366	59	22	simply	simply	ADV
crl-16366	59	23	not	not	PART
crl-16366	59	24	yet	yet	ADV
crl-16366	59	25	ready	ready	ADJ
crl-16366	59	26	to	to	PART
crl-16366	59	27	use	use	VERB
crl-16366	59	28	these	these	DET
crl-16366	59	29	services	service	NOUN
crl-16366	59	30	on	on	ADP
crl-16366	59	31	a	a	DET
crl-16366	59	32	regular	regular	ADJ
crl-16366	59	33	basis	basis	NOUN
crl-16366	59	34	,	,	PUNCT
crl-16366	59	35	regardless	regardless	ADV
crl-16366	59	36	of	of	ADP
crl-16366	59	37	the	the	DET
crl-16366	59	38	type	type	NOUN
crl-16366	59	39	of	of	ADP
crl-16366	59	40	question	question	NOUN
crl-16366	59	41	with	with	ADP
crl-16366	59	42	which	which	PRON
crl-16366	59	43	they	they	PRON
crl-16366	59	44	present.37	present.37	VERB
crl-16366	59	45	does	do	AUX
crl-16366	59	46	age	age	NOUN
crl-16366	59	47	or	or	CCONJ
crl-16366	59	48	patron	patron	NOUN
crl-16366	59	49	status	status	NOUN
crl-16366	59	50	play	play	VERB
crl-16366	59	51	a	a	DET
crl-16366	59	52	role	role	NOUN
crl-16366	59	53	in	in	ADP
crl-16366	59	54	the	the	DET
crl-16366	59	55	perceived	perceive	VERB
crl-16366	59	56	usability	usability	NOUN
crl-16366	59	57	of	of	ADP
crl-16366	59	58	virtual	virtual	ADJ
crl-16366	59	59	reference	reference	NOUN
crl-16366	59	60	services	service	NOUN
crl-16366	59	61	?	?	PUNCT
crl-16366	60	1	the	the	DET
crl-16366	60	2	type	type	NOUN
crl-16366	60	3	of	of	ADP
crl-16366	60	4	patron	patron	NOUN
crl-16366	60	5	may	may	AUX
crl-16366	60	6	also	also	ADV
crl-16366	60	7	play	play	VERB
crl-16366	60	8	a	a	DET
crl-16366	60	9	role	role	NOUN
crl-16366	60	10	in	in	ADP
crl-16366	60	11	perceptions	perception	NOUN
crl-16366	60	12	of	of	ADP
crl-16366	60	13	usability	usability	NOUN
crl-16366	60	14	of	of	ADP
crl-16366	60	15	virtual	virtual	ADJ
crl-16366	60	16	reference	reference	NOUN
crl-16366	60	17	media	medium	NOUN
crl-16366	60	18	.	.	PUNCT
crl-16366	61	1	in	in	ADP
crl-16366	61	2	a	a	DET
crl-16366	61	3	survey	survey	NOUN
crl-16366	61	4	study	study	NOUN
crl-16366	61	5	of	of	ADP
crl-16366	61	6	345	345	NUM
crl-16366	61	7	chat	chat	NOUN
crl-16366	61	8	users	user	NOUN
crl-16366	61	9	,	,	PUNCT
crl-16366	61	10	ward	ward	PROPN
crl-16366	61	11	found	find	VERB
crl-16366	61	12	that	that	SCONJ
crl-16366	61	13	undergraduates	undergraduate	NOUN
crl-16366	61	14	saw	see	VERB
crl-16366	61	15	the	the	DET
crl-16366	61	16	“	"	PUNCT
crl-16366	61	17	chat	chat	NOUN
crl-16366	61	18	”	"	PUNCT
crl-16366	61	19	service	service	NOUN
crl-16366	61	20	as	as	ADP
crl-16366	61	21	being	be	AUX
crl-16366	61	22	applicable	applicable	ADJ
crl-16366	61	23	for	for	ADP
crl-16366	61	24	most	most	ADJ
crl-16366	61	25	situations	situation	NOUN
crl-16366	61	26	,	,	PUNCT
crl-16366	61	27	while	while	SCONJ
crl-16366	61	28	graduate	graduate	ADJ
crl-16366	61	29	students	student	NOUN
crl-16366	61	30	recommended	recommend	VERB
crl-16366	61	31	the	the	DET
crl-16366	61	32	service	service	NOUN
crl-16366	61	33	noticeably	noticeably	ADV
crl-16366	61	34	more	more	ADV
crl-16366	61	35	for	for	ADP
crl-16366	61	36	ready	ready	ADJ
crl-16366	61	37	reference	reference	NOUN
crl-16366	61	38	questions.38	questions.38	NOUN
crl-16366	61	39	in	in	ADP
crl-16366	61	40	their	their	PRON
crl-16366	61	41	study	study	NOUN
crl-16366	61	42	of	of	ADP
crl-16366	61	43	936	936	NUM
crl-16366	61	44	university	university	NOUN
crl-16366	61	45	faculty	faculty	NOUN
crl-16366	61	46	,	,	PUNCT
crl-16366	61	47	staff	staff	NOUN
crl-16366	61	48	,	,	PUNCT
crl-16366	61	49	and	and	CCONJ
crl-16366	61	50	students	student	NOUN
crl-16366	61	51	,	,	PUNCT
crl-16366	61	52	chow	chow	NOUN
crl-16366	61	53	and	and	CCONJ
crl-16366	61	54	croxton	croxton	NOUN
crl-16366	61	55	noted	note	VERB
crl-16366	61	56	that	that	SCONJ
crl-16366	61	57	,	,	PUNCT
crl-16366	61	58	based	base	VERB
crl-16366	61	59	on	on	ADP
crl-16366	61	60	university	university	NOUN
crl-16366	61	61	status	status	NOUN
crl-16366	61	62	,	,	PUNCT
crl-16366	61	63	age	age	NOUN
crl-16366	61	64	,	,	PUNCT
crl-16366	61	65	gender	gender	NOUN
crl-16366	61	66	,	,	PUNCT
crl-16366	61	67	and	and	CCONJ
crl-16366	61	68	race	race	NOUN
crl-16366	61	69	,	,	PUNCT
crl-16366	61	70	specific	specific	ADJ
crl-16366	61	71	users	user	NOUN
crl-16366	61	72	have	have	VERB
crl-16366	61	73	particular	particular	ADJ
crl-16366	61	74	reference	reference	NOUN
crl-16366	61	75	service	service	NOUN
crl-16366	61	76	preferences	preference	NOUN
crl-16366	61	77	based	base	VERB
crl-16366	61	78	on	on	ADP
crl-16366	61	79	type	type	NOUN
crl-16366	61	80	of	of	ADP
crl-16366	61	81	question	question	NOUN
crl-16366	61	82	.	.	PUNCT
crl-16366	62	1	they	they	PRON
crl-16366	62	2	found	find	VERB
crl-16366	62	3	this	this	PRON
crl-16366	62	4	:	:	PUNCT
crl-16366	62	5	faculty	faculty	NOUN
crl-16366	62	6	,	,	PUNCT
crl-16366	62	7	staff	staff	NOUN
crl-16366	62	8	,	,	PUNCT
crl-16366	62	9	and	and	CCONJ
crl-16366	62	10	graduate	graduate	NOUN
crl-16366	62	11	students	student	NOUN
crl-16366	62	12	ranked	rank	VERB
crl-16366	62	13	telephone	telephone	NOUN
crl-16366	62	14	for	for	ADP
crl-16366	62	15	factual	factual	ADJ
crl-16366	62	16	questions	question	NOUN
crl-16366	62	17	at	at	ADP
crl-16366	62	18	significantly	significantly	ADV
crl-16366	62	19	higher	high	ADJ
crl-16366	62	20	levels	level	NOUN
crl-16366	62	21	than	than	ADP
crl-16366	62	22	undergraduate	undergraduate	ADJ
crl-16366	62	23	students	student	NOUN
crl-16366	62	24	.	.	PUNCT
crl-16366	63	1	faculty	faculty	NOUN
crl-16366	63	2	and	and	CCONJ
crl-16366	63	3	staff	staff	NOUN
crl-16366	63	4	prefer	prefer	VERB
crl-16366	63	5	using	use	VERB
crl-16366	63	6	e	e	NOUN
crl-16366	63	7	-	-	NOUN
crl-16366	63	8	mail	mail	NOUN
crl-16366	63	9	for	for	ADP
crl-16366	63	10	factual	factual	ADJ
crl-16366	63	11	questions	question	NOUN
crl-16366	63	12	at	at	ADP
crl-16366	63	13	significantly	significantly	ADV
crl-16366	63	14	higher	high	ADJ
crl-16366	63	15	levels	level	NOUN
crl-16366	63	16	than	than	ADP
crl-16366	63	17	both	both	CCONJ
crl-16366	63	18	undergraduate	undergraduate	ADJ
crl-16366	63	19	and	and	CCONJ
crl-16366	63	20	graduate	graduate	ADJ
crl-16366	63	21	students	student	NOUN
crl-16366	63	22	while	while	SCONJ
crl-16366	63	23	students	student	NOUN
crl-16366	63	24	have	have	VERB
crl-16366	63	25	a	a	DET
crl-16366	63	26	significantly	significantly	ADV
crl-16366	63	27	higher	high	ADJ
crl-16366	63	28	preference	preference	NOUN
crl-16366	63	29	for	for	ADP
crl-16366	63	30	using	use	VERB
crl-16366	63	31	text	text	NOUN
crl-16366	63	32	messaging	messaging	NOUN
crl-16366	63	33	.	.	PUNCT
crl-16366	64	1	…	…	PUNCT
crl-16366	65	1	all	all	DET
crl-16366	65	2	user	user	NOUN
crl-16366	65	3	groups	group	NOUN
crl-16366	65	4	rated	rate	VERB
crl-16366	65	5	online	online	ADV
crl-16366	65	6	chat	chat	NOUN
crl-16366	65	7	relatively	relatively	ADV
crl-16366	65	8	high	high	ADJ
crl-16366	65	9	for	for	ADP
crl-16366	65	10	seeking	seek	VERB
crl-16366	65	11	help	help	NOUN
crl-16366	65	12	with	with	ADP
crl-16366	65	13	a	a	DET
crl-16366	65	14	factual	factual	ADJ
crl-16366	65	15	question	question	NOUN
crl-16366	65	16	.	.	PUNCT
crl-16366	65	17	…	…	PUNCT
crl-16366	65	18	for	for	ADP
crl-16366	65	19	research	research	NOUN
crl-16366	65	20	questions	question	NOUN
crl-16366	65	21	…	…	PUNCT
crl-16366	65	22	faculty	faculty	NOUN
crl-16366	65	23	,	,	PUNCT
crl-16366	65	24	staff	staff	NOUN
crl-16366	65	25	,	,	PUNCT
crl-16366	65	26	and	and	CCONJ
crl-16366	65	27	graduate	graduate	NOUN
crl-16366	65	28	students	student	NOUN
crl-16366	65	29	preferred	prefer	VERB
crl-16366	65	30	e	e	NOUN
crl-16366	65	31	-	-	NOUN
crl-16366	65	32	mail	mail	NOUN
crl-16366	65	33	at	at	ADP
crl-16366	65	34	statistically	statistically	ADV
crl-16366	65	35	higher	high	ADJ
crl-16366	65	36	levels	level	NOUN
crl-16366	65	37	than	than	ADP
crl-16366	65	38	undergraduates	undergraduate	NOUN
crl-16366	65	39	,	,	PUNCT
crl-16366	65	40	while	while	SCONJ
crl-16366	65	41	undergraduate	undergraduate	ADJ
crl-16366	65	42	students	student	NOUN
crl-16366	65	43	preferred	prefer	VERB
crl-16366	65	44	online	online	NOUN
crl-16366	65	45	chat	chat	NOUN
crl-16366	65	46	at	at	ADP
crl-16366	65	47	significantly	significantly	ADV
crl-16366	65	48	higher	high	ADJ
crl-16366	65	49	levels	level	NOUN
crl-16366	65	50	than	than	ADP
crl-16366	65	51	faculty	faculty	NOUN
crl-16366	65	52	and	and	CCONJ
crl-16366	65	53	staff.39	staff.39	NOUN
crl-16366	66	1	if	if	SCONJ
crl-16366	66	2	user	user	NOUN
crl-16366	66	3	preferences	preference	NOUN
crl-16366	66	4	for	for	ADP
crl-16366	66	5	particular	particular	ADJ
crl-16366	66	6	reference	reference	NOUN
crl-16366	66	7	services	service	NOUN
crl-16366	66	8	are	be	AUX
crl-16366	66	9	an	an	DET
crl-16366	66	10	indicator	indicator	NOUN
crl-16366	66	11	of	of	ADP
crl-16366	66	12	the	the	DET
crl-16366	66	13	actual	actual	ADJ
crl-16366	66	14	usability	usability	NOUN
crl-16366	66	15	of	of	ADP
crl-16366	66	16	these	these	DET
crl-16366	66	17	services	service	NOUN
crl-16366	66	18	,	,	PUNCT
crl-16366	66	19	one	one	PRON
crl-16366	66	20	may	may	AUX
crl-16366	66	21	expect	expect	VERB
crl-16366	66	22	the	the	DET
crl-16366	66	23	usability	usability	NOUN
crl-16366	66	24	ratings	rating	NOUN
crl-16366	66	25	to	to	PART
crl-16366	66	26	mirror	mirror	VERB
crl-16366	66	27	that	that	PRON
crl-16366	66	28	which	which	PRON
crl-16366	66	29	is	be	AUX
crl-16366	66	30	preferred	prefer	VERB
crl-16366	66	31	.	.	PUNCT
crl-16366	67	1	the	the	DET
crl-16366	67	2	findings	finding	NOUN
crl-16366	67	3	of	of	ADP
crl-16366	67	4	chow	chow	NOUN
crl-16366	67	5	and	and	CCONJ
crl-16366	67	6	croxton	croxton	NOUN
crl-16366	67	7	suggest	suggest	VERB
crl-16366	67	8	users	user	NOUN
crl-16366	67	9	select	select	VERB
crl-16366	67	10	their	their	PRON
crl-16366	67	11	virtual	virtual	ADJ
crl-16366	67	12	reference	reference	NOUN
crl-16366	67	13	medium	medium	NOUN
crl-16366	67	14	according	accord	VERB
crl-16366	67	15	to	to	ADP
crl-16366	67	16	the	the	DET
crl-16366	67	17	type	type	NOUN
crl-16366	67	18	of	of	ADP
crl-16366	67	19	question	question	NOUN
crl-16366	67	20	they	they	PRON
crl-16366	67	21	have	have	VERB
crl-16366	67	22	.	.	PUNCT
crl-16366	68	1	role	role	NOUN
crl-16366	68	2	and	and	CCONJ
crl-16366	68	3	age	age	NOUN
crl-16366	68	4	also	also	ADV
crl-16366	68	5	appear	appear	VERB
crl-16366	68	6	to	to	PART
crl-16366	68	7	be	be	AUX
crl-16366	68	8	influencing	influence	VERB
crl-16366	68	9	factors	factor	NOUN
crl-16366	68	10	in	in	ADP
crl-16366	68	11	determining	determine	VERB
crl-16366	68	12	reference	reference	NOUN
crl-16366	68	13	preferences.40	preferences.40	NOUN
crl-16366	68	14	regardless	regardless	ADV
crl-16366	68	15	of	of	ADP
crl-16366	68	16	type	type	NOUN
crl-16366	68	17	of	of	ADP
crl-16366	68	18	question	question	NOUN
crl-16366	68	19	,	,	PUNCT
crl-16366	68	20	age	age	NOUN
crl-16366	68	21	,	,	PUNCT
crl-16366	68	22	or	or	CCONJ
crl-16366	68	23	role	role	NOUN
crl-16366	68	24	of	of	ADP
crl-16366	68	25	the	the	DET
crl-16366	68	26	patron	patron	NOUN
crl-16366	68	27	,	,	PUNCT
crl-16366	68	28	information	information	NOUN
crl-16366	68	29	seeking	seeking	NOUN
crl-16366	68	30	appears	appear	VERB
crl-16366	68	31	to	to	PART
crl-16366	68	32	follow	follow	VERB
crl-16366	68	33	the	the	DET
crl-16366	68	34	principle	principle	NOUN
crl-16366	68	35	of	of	ADP
crl-16366	68	36	least	least	ADJ
crl-16366	68	37	effort	effort	NOUN
crl-16366	68	38	.	.	PUNCT
crl-16366	69	1	poole	poole	PROPN
crl-16366	69	2	noted	note	VERB
crl-16366	69	3	this	this	DET
crl-16366	69	4	principle	principle	NOUN
crl-16366	69	5	to	to	PART
crl-16366	69	6	be	be	AUX
crl-16366	69	7	the	the	DET
crl-16366	69	8	prominent	prominent	ADJ
crl-16366	69	9	result	result	NOUN
crl-16366	69	10	in	in	ADP
crl-16366	69	11	a	a	DET
crl-16366	69	12	review	review	NOUN
crl-16366	69	13	of	of	ADP
crl-16366	69	14	a	a	DET
crl-16366	69	15	dozen	dozen	NOUN
crl-16366	69	16	information	information	NOUN
crl-16366	69	17	-	-	PUNCT
crl-16366	69	18	seeking	seek	VERB
crl-16366	69	19	studies.41	studies.41	NOUN
crl-16366	69	20	overall	overall	ADJ
crl-16366	69	21	,	,	PUNCT
crl-16366	69	22	poole	poole	NOUN
crl-16366	69	23	found	find	VERB
crl-16366	69	24	that	that	SCONJ
crl-16366	69	25	information	information	NOUN
crl-16366	69	26	seekers	seeker	NOUN
crl-16366	69	27	attempt	attempt	VERB
crl-16366	69	28	to	to	PART
crl-16366	69	29	minimize	minimize	VERB
crl-16366	69	30	the	the	DET
crl-16366	69	31	overall	overall	ADJ
crl-16366	69	32	work	work	NOUN
crl-16366	69	33	associated	associate	VERB
crl-16366	69	34	with	with	ADP
crl-16366	69	35	something	something	PRON
crl-16366	69	36	both	both	PRON
crl-16366	69	37	now	now	ADV
crl-16366	69	38	and	and	CCONJ
crl-16366	69	39	in	in	ADP
crl-16366	69	40	the	the	DET
crl-16366	69	41	future	future	NOUN
crl-16366	69	42	.	.	PUNCT
crl-16366	70	1	rubin	rubin	PROPN
crl-16366	70	2	further	far	ADV
crl-16366	70	3	explains	explain	VERB
crl-16366	70	4	that	that	SCONJ
crl-16366	70	5	people	people	NOUN
crl-16366	70	6	will	will	AUX
crl-16366	70	7	seek	seek	VERB
crl-16366	70	8	the	the	DET
crl-16366	70	9	most	most	ADV
crl-16366	70	10	convenient	convenient	ADJ
crl-16366	70	11	source	source	NOUN
crl-16366	70	12	available	available	ADJ
crl-16366	70	13	to	to	PART
crl-16366	70	14	meet	meet	VERB
crl-16366	70	15	their	their	PRON
crl-16366	70	16	information	information	NOUN
crl-16366	70	17	needs	need	NOUN
crl-16366	70	18	.	.	PUNCT
crl-16366	71	1	in	in	ADP
crl-16366	71	2	a	a	DET
crl-16366	71	3	focus	focus	NOUN
crl-16366	71	4	group	group	NOUN
crl-16366	71	5	study	study	NOUN
crl-16366	71	6	of	of	ADP
crl-16366	71	7	33	33	NUM
crl-16366	71	8	university	university	NOUN
crl-16366	71	9	faculty	faculty	NOUN
crl-16366	71	10	,	,	PUNCT
crl-16366	71	11	undergraduates	undergraduate	VERB
crl-16366	71	12	,	,	PUNCT
crl-16366	71	13	314	314	NUM
crl-16366	71	14	college	college	NOUN
crl-16366	71	15	&	&	CCONJ
crl-16366	71	16	research	research	PROPN
crl-16366	71	17	libraries	library	NOUN
crl-16366	71	18	may	may	AUX
crl-16366	71	19	2014	2014	NUM
crl-16366	71	20	and	and	CCONJ
crl-16366	71	21	graduate	graduate	NOUN
crl-16366	71	22	students	student	NOUN
crl-16366	71	23	,	,	PUNCT
crl-16366	71	24	young	young	ADJ
crl-16366	71	25	and	and	CCONJ
crl-16366	71	26	von	von	PROPN
crl-16366	71	27	seggern	seggern	PROPN
crl-16366	71	28	found	find	VERB
crl-16366	71	29	that	that	SCONJ
crl-16366	71	30	when	when	SCONJ
crl-16366	71	31	considering	consider	VERB
crl-16366	71	32	criteria	criterion	NOUN
crl-16366	71	33	for	for	ADP
crl-16366	71	34	information	information	NOUN
crl-16366	71	35	seeking	seeking	NOUN
crl-16366	71	36	,	,	PUNCT
crl-16366	71	37	concern	concern	NOUN
crl-16366	71	38	for	for	ADP
crl-16366	71	39	time	time	NOUN
crl-16366	71	40	was	be	AUX
crl-16366	71	41	brought	bring	VERB
crl-16366	71	42	up	up	ADP
crl-16366	71	43	most	most	ADJ
crl-16366	71	44	often.42	often.42	NOUN
crl-16366	71	45	study	study	NOUN
crl-16366	71	46	participants	participant	NOUN
crl-16366	71	47	would	would	AUX
crl-16366	71	48	often	often	ADV
crl-16366	71	49	accept	accept	VERB
crl-16366	71	50	inappropriate	inappropriate	ADJ
crl-16366	71	51	information	information	NOUN
crl-16366	71	52	or	or	CCONJ
crl-16366	71	53	information	information	NOUN
crl-16366	71	54	of	of	ADP
crl-16366	71	55	lower	low	ADJ
crl-16366	71	56	quality	quality	NOUN
crl-16366	71	57	if	if	SCONJ
crl-16366	71	58	finding	find	VERB
crl-16366	71	59	it	it	PRON
crl-16366	71	60	took	take	VERB
crl-16366	71	61	less	less	ADJ
crl-16366	71	62	time	time	NOUN
crl-16366	71	63	.	.	PUNCT
crl-16366	72	1	therefore	therefore	ADV
crl-16366	72	2	,	,	PUNCT
crl-16366	72	3	the	the	DET
crl-16366	72	4	findings	finding	NOUN
crl-16366	72	5	of	of	ADP
crl-16366	72	6	poole	poole	NOUN
crl-16366	72	7	and	and	CCONJ
crl-16366	72	8	young	young	ADJ
crl-16366	72	9	and	and	CCONJ
crl-16366	72	10	von	von	PROPN
crl-16366	72	11	seggern	seggern	PROPN
crl-16366	72	12	suggest	suggest	VERB
crl-16366	72	13	library	library	PROPN
crl-16366	72	14	virtual	virtual	ADJ
crl-16366	72	15	reference	reference	PROPN
crl-16366	72	16	services	service	NOUN
crl-16366	72	17	patrons	patron	NOUN
crl-16366	72	18	may	may	AUX
crl-16366	72	19	choose	choose	VERB
crl-16366	72	20	the	the	DET
crl-16366	72	21	reference	reference	NOUN
crl-16366	72	22	medium	medium	NOUN
crl-16366	72	23	that	that	PRON
crl-16366	72	24	requires	require	VERB
crl-16366	72	25	the	the	DET
crl-16366	72	26	least	least	ADJ
crl-16366	72	27	effort	effort	NOUN
crl-16366	72	28	,	,	PUNCT
crl-16366	72	29	that	that	SCONJ
crl-16366	72	30	which	which	PRON
crl-16366	72	31	is	be	AUX
crl-16366	72	32	convenient	convenient	ADJ
crl-16366	72	33	,	,	PUNCT
crl-16366	72	34	quick	quick	ADJ
crl-16366	72	35	,	,	PUNCT
crl-16366	72	36	and	and	CCONJ
crl-16366	72	37	easy	easy	ADJ
crl-16366	72	38	to	to	PART
crl-16366	72	39	use	use	VERB
crl-16366	72	40	.	.	PUNCT
crl-16366	73	1	this	this	DET
crl-16366	73	2	study	study	NOUN
crl-16366	73	3	attempts	attempt	VERB
crl-16366	73	4	to	to	PART
crl-16366	73	5	determine	determine	VERB
crl-16366	73	6	the	the	DET
crl-16366	73	7	overall	overall	ADJ
crl-16366	73	8	usability	usability	NOUN
crl-16366	73	9	of	of	ADP
crl-16366	73	10	the	the	DET
crl-16366	73	11	suite	suite	NOUN
crl-16366	73	12	of	of	ADP
crl-16366	73	13	virtual	virtual	ADJ
crl-16366	73	14	reference	reference	NOUN
crl-16366	73	15	media	medium	NOUN
crl-16366	73	16	offered	offer	VERB
crl-16366	73	17	by	by	ADP
crl-16366	73	18	many	many	ADJ
crl-16366	73	19	libraries	library	NOUN
crl-16366	73	20	today	today	NOUN
crl-16366	73	21	.	.	PUNCT
crl-16366	74	1	the	the	DET
crl-16366	74	2	study	study	NOUN
crl-16366	74	3	further	far	ADV
crl-16366	74	4	examines	examine	VERB
crl-16366	74	5	the	the	DET
crl-16366	74	6	factors	factor	NOUN
crl-16366	74	7	that	that	PRON
crl-16366	74	8	make	make	VERB
crl-16366	74	9	particular	particular	ADJ
crl-16366	74	10	virtual	virtual	ADJ
crl-16366	74	11	reference	reference	NOUN
crl-16366	74	12	media	medium	NOUN
crl-16366	74	13	more	more	ADV
crl-16366	74	14	usable	usable	ADJ
crl-16366	74	15	than	than	ADP
crl-16366	74	16	others	other	NOUN
crl-16366	74	17	.	.	PUNCT
crl-16366	75	1	within	within	ADP
crl-16366	75	2	this	this	DET
crl-16366	75	3	study	study	NOUN
crl-16366	75	4	,	,	PUNCT
crl-16366	75	5	the	the	DET
crl-16366	75	6	type	type	NOUN
crl-16366	75	7	of	of	ADP
crl-16366	75	8	question	question	NOUN
crl-16366	75	9	and	and	CCONJ
crl-16366	75	10	role	role	NOUN
crl-16366	75	11	of	of	ADP
crl-16366	75	12	the	the	DET
crl-16366	75	13	user	user	NOUN
crl-16366	75	14	and	and	CCONJ
crl-16366	75	15	how	how	SCONJ
crl-16366	75	16	they	they	PRON
crl-16366	75	17	are	be	AUX
crl-16366	75	18	related	relate	VERB
crl-16366	75	19	to	to	ADP
crl-16366	75	20	usability	usability	NOUN
crl-16366	75	21	ratings	rating	NOUN
crl-16366	75	22	will	will	AUX
crl-16366	75	23	be	be	AUX
crl-16366	75	24	explored	explore	VERB
crl-16366	75	25	.	.	PUNCT
crl-16366	76	1	therefore	therefore	ADV
crl-16366	76	2	,	,	PUNCT
crl-16366	76	3	the	the	DET
crl-16366	76	4	purpose	purpose	NOUN
crl-16366	76	5	of	of	ADP
crl-16366	76	6	the	the	DET
crl-16366	76	7	study	study	NOUN
crl-16366	76	8	is	be	AUX
crl-16366	76	9	to	to	PART
crl-16366	76	10	seek	seek	VERB
crl-16366	76	11	answers	answer	NOUN
crl-16366	76	12	to	to	ADP
crl-16366	76	13	three	three	NUM
crl-16366	76	14	research	research	NOUN
crl-16366	76	15	questions	question	NOUN
crl-16366	76	16	:	:	PUNCT
crl-16366	76	17	rq1	rq1	PROPN
crl-16366	76	18	:	:	PUNCT
crl-16366	76	19	which	which	DET
crl-16366	76	20	virtual	virtual	ADJ
crl-16366	76	21	reference	reference	NOUN
crl-16366	76	22	medium	medium	NOUN
crl-16366	76	23	is	be	AUX
crl-16366	76	24	most	most	ADV
crl-16366	76	25	usable	usable	ADJ
crl-16366	76	26	?	?	PUNCT
crl-16366	77	1	rq2	rq2	NOUN
crl-16366	77	2	:	:	PUNCT
crl-16366	77	3	does	do	AUX
crl-16366	77	4	the	the	DET
crl-16366	77	5	type	type	NOUN
crl-16366	77	6	of	of	ADP
crl-16366	77	7	question	question	NOUN
crl-16366	77	8	play	play	VERB
crl-16366	77	9	a	a	DET
crl-16366	77	10	factor	factor	NOUN
crl-16366	77	11	in	in	ADP
crl-16366	77	12	the	the	DET
crl-16366	77	13	usability	usability	NOUN
crl-16366	77	14	of	of	ADP
crl-16366	77	15	virtual	virtual	ADJ
crl-16366	77	16	reference	reference	NOUN
crl-16366	77	17	media	medium	NOUN
crl-16366	77	18	?	?	PUNCT
crl-16366	78	1	rq3	rq3	X
crl-16366	78	2	:	:	PUNCT
crl-16366	78	3	do	do	AUX
crl-16366	78	4	perceptions	perception	NOUN
crl-16366	78	5	of	of	ADP
crl-16366	78	6	usability	usability	NOUN
crl-16366	78	7	for	for	ADP
crl-16366	78	8	virtual	virtual	ADJ
crl-16366	78	9	reference	reference	NOUN
crl-16366	78	10	media	medium	NOUN
crl-16366	78	11	differ	differ	VERB
crl-16366	78	12	depending	depend	VERB
crl-16366	78	13	on	on	ADP
crl-16366	78	14	the	the	DET
crl-16366	78	15	role	role	NOUN
crl-16366	78	16	of	of	ADP
crl-16366	78	17	the	the	DET
crl-16366	78	18	patron	patron	NOUN
crl-16366	78	19	?	?	PUNCT
crl-16366	79	1	method	method	NOUN
crl-16366	79	2	to	to	PART
crl-16366	79	3	assess	assess	VERB
crl-16366	79	4	the	the	DET
crl-16366	79	5	usability	usability	NOUN
crl-16366	79	6	of	of	ADP
crl-16366	79	7	library	library	NOUN
crl-16366	79	8	virtual	virtual	ADJ
crl-16366	79	9	references	reference	NOUN
crl-16366	79	10	services	service	NOUN
crl-16366	79	11	,	,	PUNCT
crl-16366	79	12	this	this	DET
crl-16366	79	13	study	study	NOUN
crl-16366	79	14	used	use	VERB
crl-16366	79	15	a	a	DET
crl-16366	79	16	mixed	mixed	ADJ
crl-16366	79	17	method	method	NOUN
crl-16366	79	18	quantitative	quantitative	ADJ
crl-16366	79	19	and	and	CCONJ
crl-16366	79	20	qualitative	qualitative	ADJ
crl-16366	79	21	design	design	NOUN
crl-16366	79	22	to	to	PART
crl-16366	79	23	conduct	conduct	VERB
crl-16366	79	24	a	a	DET
crl-16366	79	25	usability	usability	NOUN
crl-16366	79	26	evaluation	evaluation	NOUN
crl-16366	79	27	that	that	PRON
crl-16366	79	28	analyzed	analyze	VERB
crl-16366	79	29	and	and	CCONJ
crl-16366	79	30	compared	compare	VERB
crl-16366	79	31	patrons	patron	NOUN
crl-16366	79	32	’	'	PUNCT
crl-16366	79	33	perceptions	perception	NOUN
crl-16366	79	34	of	of	ADP
crl-16366	79	35	usability	usability	NOUN
crl-16366	79	36	of	of	ADP
crl-16366	79	37	five	five	NUM
crl-16366	79	38	virtual	virtual	ADJ
crl-16366	79	39	reference	reference	NOUN
crl-16366	79	40	support	support	NOUN
crl-16366	79	41	services	service	NOUN
crl-16366	79	42	(	(	PUNCT
crl-16366	79	43	e	e	NOUN
crl-16366	79	44	-	-	NOUN
crl-16366	79	45	mail	mail	NOUN
crl-16366	79	46	,	,	PUNCT
crl-16366	79	47	telephone	telephone	NOUN
crl-16366	79	48	,	,	PUNCT
crl-16366	80	1	instant	instant	ADJ
crl-16366	80	2	messaging	messaging	NOUN
crl-16366	81	1	[	[	PUNCT
crl-16366	81	2	online	online	NOUN
crl-16366	81	3	chat	chat	NOUN
crl-16366	81	4	]	]	X
crl-16366	81	5	,	,	PUNCT
crl-16366	81	6	text	text	NOUN
crl-16366	81	7	messaging	messaging	NOUN
crl-16366	81	8	,	,	PUNCT
crl-16366	81	9	and	and	CCONJ
crl-16366	81	10	skype	skype	ADJ
crl-16366	81	11	videoconferencing	videoconferencing	NOUN
crl-16366	81	12	)	)	PUNCT
crl-16366	81	13	offered	offer	VERB
crl-16366	81	14	at	at	ADP
crl-16366	81	15	two	two	NUM
crl-16366	81	16	separate	separate	ADJ
crl-16366	81	17	midsized	midsized	ADJ
crl-16366	81	18	public	public	ADJ
crl-16366	81	19	university	university	NOUN
crl-16366	81	20	libraries	library	NOUN
crl-16366	81	21	in	in	ADP
crl-16366	81	22	the	the	DET
crl-16366	81	23	southeast	southeast	NOUN
crl-16366	81	24	,	,	PUNCT
crl-16366	81	25	each	each	PRON
crl-16366	81	26	with	with	ADP
crl-16366	81	27	a	a	DET
crl-16366	81	28	student	student	NOUN
crl-16366	81	29	population	population	NOUN
crl-16366	81	30	of	of	ADP
crl-16366	81	31	approximately	approximately	ADV
crl-16366	81	32	18,500	18,500	NUM
crl-16366	81	33	.	.	PUNCT
crl-16366	82	1	the	the	DET
crl-16366	82	2	study	study	NOUN
crl-16366	82	3	was	be	AUX
crl-16366	82	4	conducted	conduct	VERB
crl-16366	82	5	over	over	ADP
crl-16366	82	6	five	five	NUM
crl-16366	82	7	months	month	NOUN
crl-16366	82	8	in	in	ADP
crl-16366	82	9	the	the	DET
crl-16366	82	10	spring	spring	NOUN
crl-16366	82	11	of	of	ADP
crl-16366	82	12	2011	2011	NUM
crl-16366	82	13	.	.	PUNCT
crl-16366	83	1	participants	participant	NOUN
crl-16366	83	2	a	a	DET
crl-16366	83	3	randomly	randomly	ADV
crl-16366	83	4	selected	select	VERB
crl-16366	83	5	group	group	NOUN
crl-16366	83	6	of	of	ADP
crl-16366	83	7	undergraduates	undergraduate	NOUN
crl-16366	83	8	(	(	PUNCT
crl-16366	83	9	n	n	CCONJ
crl-16366	83	10	=	=	X
crl-16366	83	11	13	13	NUM
crl-16366	83	12	)	)	PUNCT
crl-16366	83	13	and	and	CCONJ
crl-16366	83	14	graduate	graduate	NOUN
crl-16366	83	15	students	student	NOUN
crl-16366	83	16	(	(	PUNCT
crl-16366	83	17	n	n	ADP
crl-16366	83	18	=	=	X
crl-16366	83	19	18	18	NUM
crl-16366	83	20	)	)	PUNCT
crl-16366	83	21	participated	participate	VERB
crl-16366	83	22	in	in	ADP
crl-16366	83	23	this	this	DET
crl-16366	83	24	study	study	NOUN
crl-16366	83	25	.	.	PUNCT
crl-16366	84	1	though	though	SCONJ
crl-16366	84	2	31	31	NUM
crl-16366	84	3	individuals	individual	NOUN
crl-16366	84	4	participated	participate	VERB
crl-16366	84	5	in	in	ADP
crl-16366	84	6	the	the	DET
crl-16366	84	7	study	study	NOUN
crl-16366	84	8	,	,	PUNCT
crl-16366	84	9	there	there	PRON
crl-16366	84	10	were	be	VERB
crl-16366	84	11	occasions	occasion	NOUN
crl-16366	84	12	where	where	SCONJ
crl-16366	84	13	fewer	few	ADJ
crl-16366	84	14	individuals	individual	NOUN
crl-16366	84	15	responded	respond	VERB
crl-16366	84	16	to	to	ADP
crl-16366	84	17	particular	particular	ADJ
crl-16366	84	18	survey	survey	NOUN
crl-16366	84	19	questions	question	NOUN
crl-16366	84	20	.	.	PUNCT
crl-16366	85	1	of	of	ADP
crl-16366	85	2	the	the	DET
crl-16366	85	3	study	study	NOUN
crl-16366	85	4	participants	participant	NOUN
crl-16366	85	5	,	,	PUNCT
crl-16366	85	6	74.2	74.2	NUM
crl-16366	85	7	percent	percent	NOUN
crl-16366	85	8	were	be	AUX
crl-16366	85	9	female	female	ADJ
crl-16366	85	10	and	and	CCONJ
crl-16366	85	11	25.8	25.8	NUM
crl-16366	85	12	percent	percent	NOUN
crl-16366	85	13	were	be	AUX
crl-16366	85	14	male	male	ADJ
crl-16366	85	15	.	.	PUNCT
crl-16366	86	1	age	age	NOUN
crl-16366	86	2	range	range	NOUN
crl-16366	86	3	was	be	AUX
crl-16366	86	4	primarily	primarily	ADV
crl-16366	86	5	concentrated	concentrate	VERB
crl-16366	86	6	under	under	ADP
crl-16366	86	7	age	age	NOUN
crl-16366	86	8	34	34	NUM
crl-16366	86	9	,	,	PUNCT
crl-16366	86	10	with	with	ADP
crl-16366	86	11	the	the	DET
crl-16366	86	12	following	following	ADJ
crl-16366	86	13	breakdown	breakdown	NOUN
crl-16366	86	14	:	:	PUNCT
crl-16366	86	15	48.3	48.3	NUM
crl-16366	86	16	percent	percent	NOUN
crl-16366	86	17	under	under	ADP
crl-16366	86	18	24	24	NUM
crl-16366	86	19	,	,	PUNCT
crl-16366	86	20	37.9	37.9	NUM
crl-16366	86	21	percent	percent	NOUN
crl-16366	86	22	ages	age	NOUN
crl-16366	86	23	25–34	25–34	NUM
crl-16366	86	24	,	,	PUNCT
crl-16366	86	25	10.3	10.3	NUM
crl-16366	86	26	percent	percent	NOUN
crl-16366	86	27	ages	age	NOUN
crl-16366	86	28	35–44	35–44	NUM
crl-16366	86	29	,	,	PUNCT
crl-16366	86	30	and	and	CCONJ
crl-16366	86	31	3.4	3.4	NUM
crl-16366	86	32	percent	percent	NOUN
crl-16366	86	33	ages	age	NOUN
crl-16366	86	34	55–64	55–64	PROPN
crl-16366	86	35	.	.	PUNCT
crl-16366	87	1	in	in	ADP
crl-16366	87	2	terms	term	NOUN
crl-16366	87	3	of	of	ADP
crl-16366	87	4	prior	prior	ADJ
crl-16366	87	5	experience	experience	NOUN
crl-16366	87	6	with	with	ADP
crl-16366	87	7	the	the	DET
crl-16366	87	8	technologies	technology	NOUN
crl-16366	87	9	used	use	VERB
crl-16366	87	10	in	in	ADP
crl-16366	87	11	the	the	DET
crl-16366	87	12	study	study	NOUN
crl-16366	87	13	,	,	PUNCT
crl-16366	87	14	participants	participant	NOUN
crl-16366	87	15	were	be	AUX
crl-16366	87	16	experienced	experience	VERB
crl-16366	87	17	with	with	ADP
crl-16366	87	18	e	e	NOUN
crl-16366	87	19	-	-	NOUN
crl-16366	87	20	mail	mail	NOUN
crl-16366	87	21	,	,	PUNCT
crl-16366	87	22	chat	chat	NOUN
crl-16366	87	23	,	,	PUNCT
crl-16366	87	24	and	and	CCONJ
crl-16366	87	25	telephone	telephone	NOUN
crl-16366	87	26	,	,	PUNCT
crl-16366	87	27	respectively	respectively	ADV
crl-16366	87	28	,	,	PUNCT
crl-16366	87	29	moderately	moderately	ADV
crl-16366	87	30	experienced	experienced	ADJ
crl-16366	87	31	with	with	ADP
crl-16366	87	32	text	text	NOUN
crl-16366	87	33	messaging	messaging	NOUN
crl-16366	87	34	,	,	PUNCT
crl-16366	87	35	and	and	CCONJ
crl-16366	87	36	inexperienced	inexperience	VERB
crl-16366	87	37	with	with	ADP
crl-16366	87	38	using	use	VERB
crl-16366	87	39	skype	skype	PROPN
crl-16366	87	40	.	.	PUNCT
crl-16366	88	1	materials	material	NOUN
crl-16366	88	2	,	,	PUNCT
crl-16366	88	3	instrumentation	instrumentation	NOUN
crl-16366	88	4	,	,	PUNCT
crl-16366	88	5	and	and	CCONJ
crl-16366	88	6	data	datum	NOUN
crl-16366	88	7	analysis	analysis	NOUN
crl-16366	88	8	to	to	PART
crl-16366	88	9	properly	properly	ADV
crl-16366	88	10	conduct	conduct	VERB
crl-16366	88	11	a	a	DET
crl-16366	88	12	usability	usability	NOUN
crl-16366	88	13	evaluation	evaluation	NOUN
crl-16366	88	14	for	for	ADP
crl-16366	88	15	each	each	PRON
crl-16366	88	16	of	of	ADP
crl-16366	88	17	the	the	DET
crl-16366	88	18	virtual	virtual	ADJ
crl-16366	88	19	reference	reference	NOUN
crl-16366	88	20	services	service	NOUN
crl-16366	88	21	,	,	PUNCT
crl-16366	88	22	each	each	DET
crl-16366	88	23	study	study	NOUN
crl-16366	88	24	participant	participant	NOUN
crl-16366	88	25	was	be	AUX
crl-16366	88	26	emailed	email	VERB
crl-16366	88	27	a	a	DET
crl-16366	88	28	set	set	NOUN
crl-16366	88	29	of	of	ADP
crl-16366	88	30	detailed	detailed	ADJ
crl-16366	88	31	instructions	instruction	NOUN
crl-16366	88	32	that	that	PRON
crl-16366	88	33	included	include	VERB
crl-16366	88	34	10	10	NUM
crl-16366	88	35	different	different	ADJ
crl-16366	88	36	questions	question	NOUN
crl-16366	88	37	—	—	PUNCT
crl-16366	88	38	five	five	NUM
crl-16366	88	39	quick	quick	ADJ
crl-16366	88	40	,	,	PUNCT
crl-16366	88	41	factual	factual	ADJ
crl-16366	88	42	questions	question	NOUN
crl-16366	88	43	and	and	CCONJ
crl-16366	88	44	five	five	NUM
crl-16366	88	45	procedural	procedural	ADJ
crl-16366	88	46	or	or	CCONJ
crl-16366	88	47	research	research	NOUN
crl-16366	88	48	-	-	PUNCT
crl-16366	88	49	based	base	VERB
crl-16366	88	50	questions	question	NOUN
crl-16366	88	51	that	that	PRON
crl-16366	88	52	required	require	VERB
crl-16366	88	53	a	a	DET
crl-16366	88	54	more	more	ADV
crl-16366	88	55	detailed	detailed	ADJ
crl-16366	88	56	response	response	NOUN
crl-16366	88	57	by	by	ADP
crl-16366	88	58	the	the	DET
crl-16366	88	59	librarian	librarian	NOUN
crl-16366	88	60	(	(	PUNCT
crl-16366	88	61	see	see	VERB
crl-16366	88	62	appendix	appendix	PROPN
crl-16366	88	63	a	a	PRON
crl-16366	88	64	for	for	ADP
crl-16366	88	65	sample	sample	NOUN
crl-16366	88	66	instructions	instruction	NOUN
crl-16366	88	67	)	)	PUNCT
crl-16366	88	68	.	.	PUNCT
crl-16366	89	1	the	the	DET
crl-16366	89	2	questions	question	NOUN
crl-16366	89	3	assigned	assign	VERB
crl-16366	89	4	to	to	PART
crl-16366	89	5	study	study	VERB
crl-16366	89	6	participants	participant	NOUN
crl-16366	89	7	were	be	AUX
crl-16366	89	8	of	of	ADP
crl-16366	89	9	similar	similar	ADJ
crl-16366	89	10	subject	subject	ADJ
crl-16366	89	11	matter	matter	NOUN
crl-16366	89	12	and	and	CCONJ
crl-16366	89	13	depth	depth	NOUN
crl-16366	89	14	.	.	PUNCT
crl-16366	90	1	the	the	DET
crl-16366	90	2	actual	actual	ADJ
crl-16366	90	3	questions	question	NOUN
crl-16366	90	4	,	,	PUNCT
crl-16366	90	5	however	however	ADV
crl-16366	90	6	,	,	PUNCT
crl-16366	90	7	differed	differ	VERB
crl-16366	90	8	throughout	throughout	ADP
crl-16366	90	9	the	the	DET
crl-16366	90	10	study	study	NOUN
crl-16366	90	11	to	to	PART
crl-16366	90	12	control	control	VERB
crl-16366	90	13	for	for	ADP
crl-16366	90	14	familiarity	familiarity	NOUN
crl-16366	90	15	with	with	ADP
crl-16366	90	16	the	the	DET
crl-16366	90	17	questions	question	NOUN
crl-16366	90	18	received	receive	VERB
crl-16366	90	19	on	on	ADP
crl-16366	90	20	the	the	DET
crl-16366	90	21	part	part	NOUN
crl-16366	90	22	of	of	ADP
crl-16366	90	23	the	the	DET
crl-16366	90	24	reference	reference	NOUN
crl-16366	90	25	librarian	librarian	NOUN
crl-16366	90	26	(	(	PUNCT
crl-16366	90	27	see	see	VERB
crl-16366	90	28	appendix	appendix	PROPN
crl-16366	90	29	b	b	PROPN
crl-16366	90	30	for	for	ADP
crl-16366	90	31	a	a	DET
crl-16366	90	32	list	list	NOUN
crl-16366	90	33	of	of	ADP
crl-16366	90	34	questions	question	NOUN
crl-16366	90	35	)	)	PUNCT
crl-16366	90	36	.	.	PUNCT
crl-16366	91	1	participants	participant	NOUN
crl-16366	91	2	were	be	AUX
crl-16366	91	3	assigned	assign	VERB
crl-16366	91	4	a	a	DET
crl-16366	91	5	particular	particular	ADJ
crl-16366	91	6	university	university	NOUN
crl-16366	91	7	library	library	NOUN
crl-16366	91	8	(	(	PUNCT
crl-16366	91	9	university	university	NOUN
crl-16366	91	10	a	a	NUM
crl-16366	91	11	or	or	CCONJ
crl-16366	91	12	university	university	NOUN
crl-16366	91	13	b	b	NOUN
crl-16366	91	14	)	)	PUNCT
crl-16366	91	15	to	to	PART
crl-16366	91	16	which	which	PRON
crl-16366	91	17	to	to	PART
crl-16366	91	18	direct	direct	VERB
crl-16366	91	19	their	their	PRON
crl-16366	91	20	preassigned	preassigne	VERB
crl-16366	91	21	questions	question	NOUN
crl-16366	91	22	.	.	PUNCT
crl-16366	92	1	fifteen	fifteen	NUM
crl-16366	92	2	participants	participant	NOUN
crl-16366	92	3	asked	ask	VERB
crl-16366	92	4	questions	question	NOUN
crl-16366	92	5	virtually	virtually	ADV
crl-16366	92	6	at	at	ADP
crl-16366	92	7	university	university	NOUN
crl-16366	92	8	a	a	X
crl-16366	92	9	,	,	PUNCT
crl-16366	92	10	while	while	SCONJ
crl-16366	92	11	16	16	NUM
crl-16366	92	12	participants	participant	NOUN
crl-16366	92	13	asked	ask	VERB
crl-16366	92	14	virtual	virtual	ADJ
crl-16366	92	15	reference	reference	NOUN
crl-16366	92	16	questions	question	NOUN
crl-16366	92	17	at	at	ADP
crl-16366	92	18	university	university	PROPN
crl-16366	92	19	b.	b.	PROPN
crl-16366	92	20	questions	question	NOUN
crl-16366	92	21	were	be	AUX
crl-16366	92	22	asked	ask	VERB
crl-16366	92	23	using	use	VERB
crl-16366	92	24	the	the	DET
crl-16366	92	25	five	five	NUM
crl-16366	92	26	virtual	virtual	ADJ
crl-16366	92	27	reference	reference	NOUN
crl-16366	92	28	services	service	NOUN
crl-16366	92	29	(	(	PUNCT
crl-16366	92	30	e	e	NOUN
crl-16366	92	31	-	-	NOUN
crl-16366	92	32	mail	mail	NOUN
crl-16366	92	33	,	,	PUNCT
crl-16366	92	34	telephone	telephone	NOUN
crl-16366	92	35	,	,	PUNCT
crl-16366	92	36	online	online	ADJ
crl-16366	92	37	chat	chat	NOUN
crl-16366	92	38	,	,	PUNCT
crl-16366	92	39	text	text	NOUN
crl-16366	92	40	messaging	messaging	NOUN
crl-16366	92	41	,	,	PUNCT
crl-16366	92	42	and	and	CCONJ
crl-16366	92	43	online	online	ADJ
crl-16366	92	44	videoconferencing	videoconferencing	NOUN
crl-16366	92	45	)	)	PUNCT
crl-16366	92	46	as	as	SCONJ
crl-16366	92	47	illustrated	illustrate	VERB
crl-16366	92	48	in	in	ADP
crl-16366	92	49	table	table	NOUN
crl-16366	92	50	1	1	NUM
crl-16366	92	51	.	.	PUNCT
crl-16366	93	1	an	an	DET
crl-16366	93	2	exception	exception	NOUN
crl-16366	93	3	was	be	AUX
crl-16366	93	4	that	that	SCONJ
crl-16366	93	5	university	university	PROPN
crl-16366	93	6	b	b	NOUN
crl-16366	93	7	did	do	AUX
crl-16366	93	8	not	not	PART
crl-16366	93	9	offer	offer	VERB
crl-16366	93	10	online	online	ADJ
crl-16366	93	11	videoconferencing	videoconferencing	NOUN
crl-16366	93	12	.	.	PUNCT
crl-16366	94	1	a	a	DET
crl-16366	94	2	usability	usability	NOUN
crl-16366	94	3	evaluation	evaluation	NOUN
crl-16366	94	4	of	of	ADP
crl-16366	94	5	academic	academic	ADJ
crl-16366	94	6	virtual	virtual	ADJ
crl-16366	94	7	reference	reference	NOUN
crl-16366	94	8	services	service	NOUN
crl-16366	94	9	315	315	NUM
crl-16366	94	10	subjects	subject	NOUN
crl-16366	94	11	completed	complete	VERB
crl-16366	94	12	online	online	ADJ
crl-16366	94	13	surveys	survey	NOUN
crl-16366	94	14	of	of	ADP
crl-16366	94	15	their	their	PRON
crl-16366	94	16	experiences	experience	NOUN
crl-16366	94	17	—	—	PUNCT
crl-16366	94	18	rating	rate	VERB
crl-16366	94	19	measures	measure	NOUN
crl-16366	94	20	of	of	ADP
crl-16366	94	21	usability	usability	NOUN
crl-16366	94	22	and	and	CCONJ
crl-16366	94	23	satisfaction	satisfaction	NOUN
crl-16366	94	24	after	after	ADP
crl-16366	94	25	evaluating	evaluate	VERB
crl-16366	94	26	each	each	DET
crl-16366	94	27	virtual	virtual	ADJ
crl-16366	94	28	reference	reference	NOUN
crl-16366	94	29	medium	medium	NOUN
crl-16366	94	30	(	(	PUNCT
crl-16366	94	31	see	see	VERB
crl-16366	94	32	appendices	appendix	NOUN
crl-16366	94	33	c	c	X
crl-16366	94	34	–	–	PUNCT
crl-16366	94	35	g	g	NOUN
crl-16366	94	36	for	for	ADP
crl-16366	94	37	survey	survey	NOUN
crl-16366	94	38	instruments	instrument	NOUN
crl-16366	94	39	)	)	PUNCT
crl-16366	94	40	.	.	PUNCT
crl-16366	95	1	preferences	preference	NOUN
crl-16366	95	2	for	for	ADP
crl-16366	95	3	reference	reference	NOUN
crl-16366	95	4	formats	format	NOUN
crl-16366	95	5	were	be	AUX
crl-16366	95	6	ranked	rank	VERB
crl-16366	95	7	at	at	ADP
crl-16366	95	8	the	the	DET
crl-16366	95	9	completion	completion	NOUN
crl-16366	95	10	of	of	ADP
crl-16366	95	11	the	the	DET
crl-16366	95	12	study	study	NOUN
crl-16366	95	13	(	(	PUNCT
crl-16366	95	14	see	see	VERB
crl-16366	95	15	appendix	appendix	PROPN
crl-16366	95	16	h	h	PROPN
crl-16366	95	17	)	)	PUNCT
crl-16366	95	18	.	.	PUNCT
crl-16366	96	1	data	datum	NOUN
crl-16366	96	2	regarding	regard	VERB
crl-16366	96	3	study	study	NOUN
crl-16366	96	4	participants	participant	NOUN
crl-16366	96	5	’	'	PUNCT
crl-16366	96	6	prior	prior	ADJ
crl-16366	96	7	experience	experience	NOUN
crl-16366	96	8	with	with	ADP
crl-16366	96	9	virtual	virtual	ADJ
crl-16366	96	10	reference	reference	NOUN
crl-16366	96	11	media	medium	NOUN
crl-16366	96	12	or	or	CCONJ
crl-16366	96	13	tools	tool	NOUN
crl-16366	96	14	were	be	AUX
crl-16366	96	15	gathered	gather	VERB
crl-16366	96	16	at	at	ADP
crl-16366	96	17	the	the	DET
crl-16366	96	18	beginning	beginning	NOUN
crl-16366	96	19	of	of	ADP
crl-16366	96	20	participation	participation	NOUN
crl-16366	96	21	in	in	ADP
crl-16366	96	22	the	the	DET
crl-16366	96	23	study	study	NOUN
crl-16366	96	24	.	.	PUNCT
crl-16366	97	1	the	the	DET
crl-16366	97	2	instructions	instruction	NOUN
crl-16366	97	3	and	and	CCONJ
crl-16366	97	4	survey	survey	NOUN
crl-16366	97	5	instruments	instrument	NOUN
crl-16366	97	6	were	be	AUX
crl-16366	97	7	pilot	pilot	NOUN
crl-16366	97	8	tested	test	VERB
crl-16366	97	9	with	with	ADP
crl-16366	97	10	graduate	graduate	ADJ
crl-16366	97	11	students	student	NOUN
crl-16366	97	12	for	for	ADP
crl-16366	97	13	preliminary	preliminary	ADJ
crl-16366	97	14	face	face	NOUN
crl-16366	97	15	and	and	CCONJ
crl-16366	97	16	construct	construct	VERB
crl-16366	97	17	validity	validity	NOUN
crl-16366	97	18	,	,	PUNCT
crl-16366	97	19	refined	refine	VERB
crl-16366	97	20	accordingly	accordingly	ADV
crl-16366	97	21	,	,	PUNCT
crl-16366	97	22	and	and	CCONJ
crl-16366	97	23	then	then	ADV
crl-16366	97	24	administered	administer	VERB
crl-16366	97	25	via	via	ADP
crl-16366	97	26	e	e	NOUN
crl-16366	97	27	-	-	NOUN
crl-16366	97	28	mail	mail	NOUN
crl-16366	97	29	to	to	PART
crl-16366	97	30	study	study	VERB
crl-16366	97	31	participants	participant	NOUN
crl-16366	97	32	.	.	PUNCT
crl-16366	98	1	virtual	virtual	ADJ
crl-16366	98	2	reference	reference	NOUN
crl-16366	98	3	services	service	NOUN
crl-16366	98	4	tested	test	VERB
crl-16366	98	5	five	five	NUM
crl-16366	98	6	virtual	virtual	ADJ
crl-16366	98	7	reference	reference	NOUN
crl-16366	98	8	mediums	medium	NOUN
crl-16366	98	9	were	be	AUX
crl-16366	98	10	tested	test	VERB
crl-16366	98	11	in	in	ADP
crl-16366	98	12	this	this	DET
crl-16366	98	13	study	study	NOUN
crl-16366	98	14	.	.	PUNCT
crl-16366	99	1	consistent	consistent	ADJ
crl-16366	99	2	across	across	ADP
crl-16366	99	3	each	each	PRON
crl-16366	99	4	of	of	ADP
crl-16366	99	5	the	the	DET
crl-16366	99	6	media	medium	NOUN
crl-16366	99	7	,	,	PUNCT
crl-16366	99	8	study	study	NOUN
crl-16366	99	9	participants	participant	NOUN
crl-16366	99	10	were	be	AUX
crl-16366	99	11	instructed	instruct	VERB
crl-16366	99	12	to	to	PART
crl-16366	99	13	ask	ask	VERB
crl-16366	99	14	the	the	DET
crl-16366	99	15	first	first	ADJ
crl-16366	99	16	,	,	PUNCT
crl-16366	99	17	preassigned	preassigne	VERB
crl-16366	99	18	quick	quick	ADJ
crl-16366	99	19	,	,	PUNCT
crl-16366	99	20	factual	factual	ADJ
crl-16366	99	21	question	question	NOUN
crl-16366	99	22	,	,	PUNCT
crl-16366	99	23	wait	wait	VERB
crl-16366	99	24	four	four	NUM
crl-16366	99	25	hours	hour	NOUN
crl-16366	99	26	,	,	PUNCT
crl-16366	99	27	and	and	CCONJ
crl-16366	99	28	then	then	ADV
crl-16366	99	29	ask	ask	VERB
crl-16366	99	30	the	the	DET
crl-16366	99	31	second	second	ADJ
crl-16366	99	32	,	,	PUNCT
crl-16366	99	33	preassigned	preassigne	VERB
crl-16366	99	34	procedural	procedural	ADJ
crl-16366	99	35	,	,	PUNCT
crl-16366	99	36	research	research	NOUN
crl-16366	99	37	-	-	PUNCT
crl-16366	99	38	based	base	VERB
crl-16366	99	39	question	question	NOUN
crl-16366	99	40	.	.	PUNCT
crl-16366	100	1	once	once	SCONJ
crl-16366	100	2	replies	reply	NOUN
crl-16366	100	3	to	to	ADP
crl-16366	100	4	both	both	DET
crl-16366	100	5	questions	question	NOUN
crl-16366	100	6	were	be	AUX
crl-16366	100	7	received	receive	VERB
crl-16366	100	8	,	,	PUNCT
crl-16366	100	9	study	study	NOUN
crl-16366	100	10	participants	participant	NOUN
crl-16366	100	11	were	be	AUX
crl-16366	100	12	instructed	instruct	VERB
crl-16366	100	13	to	to	PART
crl-16366	100	14	complete	complete	VERB
crl-16366	100	15	online	online	ADJ
crl-16366	100	16	surveys	survey	NOUN
crl-16366	100	17	of	of	ADP
crl-16366	100	18	their	their	PRON
crl-16366	100	19	experiences	experience	NOUN
crl-16366	100	20	after	after	SCONJ
crl-16366	100	21	each	each	DET
crl-16366	100	22	medium	medium	NOUN
crl-16366	100	23	was	be	AUX
crl-16366	100	24	tested	test	VERB
crl-16366	100	25	.	.	PUNCT
crl-16366	101	1	e	e	X
crl-16366	101	2	-	-	NOUN
crl-16366	101	3	mail	mail	NOUN
crl-16366	101	4	reference	reference	NOUN
crl-16366	101	5	was	be	AUX
crl-16366	101	6	used	use	VERB
crl-16366	101	7	by	by	ADP
crl-16366	101	8	directing	direct	VERB
crl-16366	101	9	study	study	NOUN
crl-16366	101	10	participants	participant	NOUN
crl-16366	101	11	(	(	PUNCT
crl-16366	101	12	through	through	ADP
crl-16366	101	13	a	a	DET
crl-16366	101	14	link	link	NOUN
crl-16366	101	15	in	in	ADP
crl-16366	101	16	their	their	PRON
crl-16366	101	17	e	e	VERB
crl-16366	101	18	-	-	ADJ
crl-16366	101	19	mailed	mail	VERB
crl-16366	101	20	instructions	instruction	NOUN
crl-16366	101	21	)	)	PUNCT
crl-16366	101	22	to	to	ADP
crl-16366	101	23	a	a	DET
crl-16366	101	24	university	university	NOUN
crl-16366	101	25	library	library	NOUN
crl-16366	101	26	’s	’s	PART
crl-16366	101	27	ask	ask	VERB
crl-16366	101	28	us	we	PRON
crl-16366	101	29	!	!	PUNCT
crl-16366	102	1	page	page	NOUN
crl-16366	102	2	.	.	PUNCT
crl-16366	103	1	subjects	subject	NOUN
crl-16366	103	2	were	be	AUX
crl-16366	103	3	then	then	ADV
crl-16366	103	4	instructed	instruct	VERB
crl-16366	103	5	to	to	PART
crl-16366	103	6	move	move	VERB
crl-16366	103	7	on	on	ADP
crl-16366	103	8	to	to	ADP
crl-16366	103	9	telephone	telephone	NOUN
crl-16366	103	10	reference	reference	NOUN
crl-16366	103	11	.	.	PUNCT
crl-16366	104	1	they	they	PRON
crl-16366	104	2	were	be	AUX
crl-16366	104	3	given	give	VERB
crl-16366	104	4	tollfree	tollfree	ADJ
crl-16366	104	5	phone	phone	NOUN
crl-16366	104	6	numbers	number	NOUN
crl-16366	104	7	to	to	PART
crl-16366	104	8	use	use	VERB
crl-16366	104	9	to	to	PART
crl-16366	104	10	call	call	VERB
crl-16366	104	11	their	their	PRON
crl-16366	104	12	assigned	assign	VERB
crl-16366	104	13	library	library	NOUN
crl-16366	104	14	’s	’s	PART
crl-16366	104	15	reference	reference	NOUN
crl-16366	104	16	desk	desk	NOUN
crl-16366	104	17	.	.	PUNCT
crl-16366	105	1	at	at	ADP
crl-16366	105	2	the	the	DET
crl-16366	105	3	completion	completion	NOUN
crl-16366	105	4	of	of	ADP
crl-16366	105	5	telephone	telephone	NOUN
crl-16366	105	6	reference	reference	NOUN
crl-16366	105	7	evaluation	evaluation	NOUN
crl-16366	105	8	,	,	PUNCT
crl-16366	105	9	participants	participant	NOUN
crl-16366	105	10	were	be	AUX
crl-16366	105	11	then	then	ADV
crl-16366	105	12	instructed	instruct	VERB
crl-16366	105	13	to	to	PART
crl-16366	105	14	contact	contact	VERB
crl-16366	105	15	the	the	DET
crl-16366	105	16	online	online	NOUN
crl-16366	105	17	chat	chat	NOUN
crl-16366	105	18	reference	reference	NOUN
crl-16366	105	19	services	service	NOUN
crl-16366	105	20	and	and	CCONJ
crl-16366	105	21	ask	ask	VERB
crl-16366	105	22	both	both	CCONJ
crl-16366	105	23	factual	factual	ADJ
crl-16366	105	24	and	and	CCONJ
crl-16366	105	25	procedural	procedural	ADJ
crl-16366	105	26	research	research	NOUN
crl-16366	105	27	-	-	PUNCT
crl-16366	105	28	based	base	VERB
crl-16366	105	29	questions	question	NOUN
crl-16366	105	30	.	.	PUNCT
crl-16366	106	1	participants	participant	NOUN
crl-16366	106	2	were	be	AUX
crl-16366	106	3	given	give	VERB
crl-16366	106	4	a	a	DET
crl-16366	106	5	link	link	NOUN
crl-16366	106	6	in	in	ADP
crl-16366	106	7	their	their	PRON
crl-16366	106	8	instruction	instruction	NOUN
crl-16366	106	9	set	set	NOUN
crl-16366	106	10	that	that	PRON
crl-16366	106	11	directed	direct	VERB
crl-16366	106	12	them	they	PRON
crl-16366	106	13	to	to	ADP
crl-16366	106	14	the	the	DET
crl-16366	106	15	online	online	ADJ
crl-16366	106	16	chat	chat	NOUN
crl-16366	106	17	window	window	NOUN
crl-16366	106	18	.	.	PUNCT
crl-16366	107	1	study	study	NOUN
crl-16366	107	2	participants	participant	NOUN
crl-16366	107	3	then	then	ADV
crl-16366	107	4	were	be	AUX
crl-16366	107	5	instructed	instruct	VERB
crl-16366	107	6	to	to	PART
crl-16366	107	7	contact	contact	VERB
crl-16366	107	8	the	the	DET
crl-16366	107	9	library	library	NOUN
crl-16366	107	10	using	use	VERB
crl-16366	107	11	text	text	NOUN
crl-16366	107	12	messaging	messaging	NOUN
crl-16366	107	13	reference	reference	NOUN
crl-16366	107	14	via	via	ADP
crl-16366	107	15	their	their	PRON
crl-16366	107	16	cell	cell	NOUN
crl-16366	107	17	phones	phone	NOUN
crl-16366	107	18	/	/	SYM
crl-16366	107	19	mobile	mobile	NOUN
crl-16366	107	20	devices	device	NOUN
crl-16366	107	21	.	.	PUNCT
crl-16366	108	1	they	they	PRON
crl-16366	108	2	were	be	AUX
crl-16366	108	3	given	give	VERB
crl-16366	108	4	a	a	DET
crl-16366	108	5	specific	specific	ADJ
crl-16366	108	6	number	number	NOUN
crl-16366	108	7	to	to	PART
crl-16366	108	8	contact	contact	VERB
crl-16366	108	9	via	via	ADP
crl-16366	108	10	text	text	NOUN
crl-16366	108	11	,	,	PUNCT
crl-16366	108	12	along	along	ADP
crl-16366	108	13	with	with	ADP
crl-16366	108	14	a	a	DET
crl-16366	108	15	particular	particular	ADJ
crl-16366	108	16	number	number	NOUN
crl-16366	108	17	and/or	and/or	CCONJ
crl-16366	108	18	word	word	NOUN
crl-16366	108	19	to	to	PART
crl-16366	108	20	initiate	initiate	VERB
crl-16366	108	21	their	their	PRON
crl-16366	108	22	reference	reference	NOUN
crl-16366	108	23	inquiries	inquiry	NOUN
crl-16366	108	24	.	.	PUNCT
crl-16366	109	1	finally	finally	ADV
crl-16366	109	2	,	,	PUNCT
crl-16366	109	3	study	study	NOUN
crl-16366	109	4	participants	participant	NOUN
crl-16366	109	5	contacting	contact	VERB
crl-16366	109	6	university	university	PROPN
crl-16366	109	7	a	a	PRON
crl-16366	109	8	were	be	AUX
crl-16366	109	9	instructed	instruct	VERB
crl-16366	109	10	to	to	PART
crl-16366	109	11	contact	contact	VERB
crl-16366	109	12	the	the	DET
crl-16366	109	13	reference	reference	NOUN
crl-16366	109	14	department	department	PROPN
crl-16366	109	15	via	via	ADP
crl-16366	109	16	skype	skype	ADJ
crl-16366	109	17	videoconferencing	videoconferencing	NOUN
crl-16366	109	18	and	and	CCONJ
crl-16366	109	19	ask	ask	VERB
crl-16366	109	20	their	their	PRON
crl-16366	109	21	two	two	NUM
crl-16366	109	22	assigned	assign	VERB
crl-16366	109	23	questions	question	NOUN
crl-16366	109	24	,	,	PUNCT
crl-16366	109	25	waiting	wait	VERB
crl-16366	109	26	at	at	ADP
crl-16366	109	27	least	least	ADV
crl-16366	109	28	four	four	NUM
crl-16366	109	29	hours	hour	NOUN
crl-16366	109	30	between	between	ADP
crl-16366	109	31	each	each	DET
crl-16366	109	32	inquiry	inquiry	NOUN
crl-16366	109	33	.	.	PUNCT
crl-16366	110	1	(	(	PUNCT
crl-16366	110	2	university	university	NOUN
crl-16366	110	3	b	b	NOUN
crl-16366	110	4	does	do	AUX
crl-16366	110	5	not	not	PART
crl-16366	110	6	offer	offer	VERB
crl-16366	110	7	videoconferencing	videoconferencing	NOUN
crl-16366	110	8	reference	reference	NOUN
crl-16366	110	9	at	at	ADP
crl-16366	110	10	this	this	DET
crl-16366	110	11	time	time	NOUN
crl-16366	110	12	.	.	PUNCT
crl-16366	110	13	)	)	PUNCT
crl-16366	111	1	participants	participant	NOUN
crl-16366	111	2	were	be	AUX
crl-16366	111	3	given	give	VERB
crl-16366	111	4	specific	specific	ADJ
crl-16366	111	5	instructions	instruction	NOUN
crl-16366	111	6	about	about	ADP
crl-16366	111	7	how	how	SCONJ
crl-16366	111	8	to	to	PART
crl-16366	111	9	contact	contact	VERB
crl-16366	111	10	the	the	DET
crl-16366	111	11	library	library	NOUN
crl-16366	111	12	using	use	VERB
crl-16366	111	13	a	a	DET
crl-16366	111	14	given	give	VERB
crl-16366	111	15	skype	skype	ADJ
crl-16366	111	16	username	username	NOUN
crl-16366	111	17	.	.	PUNCT
crl-16366	112	1	participants	participant	NOUN
crl-16366	112	2	needed	need	VERB
crl-16366	112	3	to	to	PART
crl-16366	112	4	have	have	VERB
crl-16366	112	5	a	a	DET
crl-16366	112	6	computer	computer	NOUN
crl-16366	112	7	with	with	ADP
crl-16366	112	8	the	the	DET
crl-16366	112	9	free	free	ADJ
crl-16366	112	10	table	table	NOUN
crl-16366	112	11	1	1	NUM
crl-16366	112	12	participant	participant	ADJ
crl-16366	112	13	frequency	frequency	NOUN
crl-16366	112	14	counts	count	NOUN
crl-16366	112	15	x	x	SYM
crl-16366	112	16	type	type	NOUN
crl-16366	112	17	of	of	ADP
crl-16366	112	18	question	question	NOUN
crl-16366	112	19	university	university	NOUN
crl-16366	112	20	student	student	NOUN
crl-16366	112	21	type	type	NOUN
crl-16366	112	22	participants	participant	NOUN
crl-16366	112	23	reference	reference	NOUN
crl-16366	112	24	service	service	NOUN
crl-16366	112	25	and	and	CCONJ
crl-16366	112	26	type	type	NOUN
crl-16366	112	27	&	&	CCONJ
crl-16366	112	28	number	number	NOUN
crl-16366	112	29	of	of	ADP
crl-16366	112	30	questions	question	NOUN
crl-16366	112	31	e	e	NOUN
crl-16366	112	32	-	-	NOUN
crl-16366	112	33	mail	mail	NOUN
crl-16366	112	34	phone	phone	NOUN
crl-16366	112	35	chat	chat	NOUN
crl-16366	112	36	text	text	NOUN
crl-16366	112	37	skype	skype	ADJ
crl-16366	112	38	*	*	PUNCT
crl-16366	113	1	q	q	NOUN
crl-16366	113	2	ui	ui	NOUN
crl-16366	113	3	ck	ck	PROPN
crl-16366	113	4	f	f	PROPN
crl-16366	113	5	ac	ac	PROPN
crl-16366	113	6	t	t	PROPN
crl-16366	113	7	r	r	NOUN
crl-16366	113	8	es	es	X
crl-16366	113	9	ea	ea	NOUN
crl-16366	114	1	rc	rc	ADP
crl-16366	114	2	h	h	PROPN
crl-16366	114	3	q	q	NOUN
crl-16366	114	4	ui	ui	PROPN
crl-16366	114	5	ck	ck	PROPN
crl-16366	114	6	f	f	PROPN
crl-16366	115	1	ac	ac	PROPN
crl-16366	115	2	t	t	PROPN
crl-16366	115	3	r	r	NOUN
crl-16366	115	4	es	es	X
crl-16366	115	5	ea	ea	NOUN
crl-16366	116	1	rc	rc	ADP
crl-16366	116	2	h	h	PROPN
crl-16366	116	3	q	q	NOUN
crl-16366	116	4	ui	ui	PROPN
crl-16366	116	5	ck	ck	PROPN
crl-16366	116	6	f	f	PROPN
crl-16366	117	1	ac	ac	PROPN
crl-16366	117	2	t	t	PROPN
crl-16366	117	3	r	r	NOUN
crl-16366	117	4	es	es	X
crl-16366	117	5	ea	ea	NOUN
crl-16366	118	1	rc	rc	ADP
crl-16366	118	2	h	h	PROPN
crl-16366	118	3	q	q	NOUN
crl-16366	118	4	ui	ui	PROPN
crl-16366	118	5	ck	ck	PROPN
crl-16366	118	6	f	f	PROPN
crl-16366	119	1	ac	ac	PROPN
crl-16366	119	2	t	t	PROPN
crl-16366	119	3	r	r	NOUN
crl-16366	119	4	es	es	X
crl-16366	119	5	ea	ea	NOUN
crl-16366	120	1	rc	rc	ADP
crl-16366	120	2	h	h	PROPN
crl-16366	120	3	q	q	NOUN
crl-16366	120	4	ui	ui	PROPN
crl-16366	120	5	ck	ck	PROPN
crl-16366	120	6	f	f	PROPN
crl-16366	121	1	ac	ac	PROPN
crl-16366	121	2	t	t	PROPN
crl-16366	121	3	r	r	NOUN
crl-16366	121	4	es	es	X
crl-16366	121	5	ea	ea	PROPN
crl-16366	121	6	rc	rc	PROPN
crl-16366	121	7	h	h	PROPN
crl-16366	121	8	university	university	PROPN
crl-16366	121	9	a	a	DET
crl-16366	121	10	grad	grad	ADJ
crl-16366	121	11	student	student	NOUN
crl-16366	121	12	9	9	NUM
crl-16366	121	13	9	9	NUM
crl-16366	121	14	8	8	NUM
crl-16366	121	15	9	9	NUM
crl-16366	121	16	8	8	NUM
crl-16366	121	17	9	9	NUM
crl-16366	121	18	9	9	NUM
crl-16366	121	19	9	9	NUM
crl-16366	121	20	6	6	NUM
crl-16366	121	21	8	8	NUM
crl-16366	121	22	7	7	NUM
crl-16366	121	23	undergraduate	undergraduate	NOUN
crl-16366	121	24	6	6	NUM
crl-16366	121	25	6	6	NUM
crl-16366	121	26	6	6	NUM
crl-16366	121	27	6	6	NUM
crl-16366	121	28	6	6	NUM
crl-16366	121	29	6	6	NUM
crl-16366	121	30	6	6	NUM
crl-16366	121	31	6	6	NUM
crl-16366	121	32	6	6	NUM
crl-16366	121	33	5	5	NUM
crl-16366	121	34	5	5	NUM
crl-16366	121	35	university	university	NOUN
crl-16366	121	36	b	b	NOUN
crl-16366	121	37	*	*	PROPN
crl-16366	121	38	grad	grad	ADJ
crl-16366	121	39	student	student	NOUN
crl-16366	121	40	9	9	NUM
crl-16366	121	41	9	9	NUM
crl-16366	121	42	8	8	NUM
crl-16366	121	43	9	9	NUM
crl-16366	121	44	9	9	NUM
crl-16366	121	45	9	9	NUM
crl-16366	121	46	9	9	NUM
crl-16366	121	47	8	8	NUM
crl-16366	121	48	8	8	NUM
crl-16366	121	49	0	0	NUM
crl-16366	121	50	0	0	NUM
crl-16366	121	51	undergraduate	undergraduate	NOUN
crl-16366	121	52	7	7	NUM
crl-16366	121	53	7	7	NUM
crl-16366	121	54	7	7	NUM
crl-16366	121	55	7	7	NUM
crl-16366	121	56	7	7	NUM
crl-16366	121	57	6	6	NUM
crl-16366	121	58	6	6	NUM
crl-16366	121	59	6	6	NUM
crl-16366	121	60	5	5	NUM
crl-16366	121	61	0	0	NUM
crl-16366	121	62	0	0	NUM
crl-16366	121	63	total	total	NOUN
crl-16366	121	64	31	31	NUM
crl-16366	121	65	31	31	NUM
crl-16366	121	66	29	29	NUM
crl-16366	121	67	31	31	NUM
crl-16366	121	68	30	30	NUM
crl-16366	121	69	30	30	NUM
crl-16366	121	70	30	30	NUM
crl-16366	121	71	29	29	NUM
crl-16366	121	72	25	25	NUM
crl-16366	121	73	13	13	NUM
crl-16366	121	74	12	12	NUM
crl-16366	121	75	*	*	PUNCT
crl-16366	121	76	university	university	NOUN
crl-16366	121	77	b	b	NOUN
crl-16366	121	78	did	do	AUX
crl-16366	121	79	not	not	PART
crl-16366	121	80	offer	offer	VERB
crl-16366	121	81	skype	skype	ADJ
crl-16366	121	82	reference	reference	NOUN
crl-16366	121	83	services	service	NOUN
crl-16366	121	84	.	.	PUNCT
crl-16366	122	1	316	316	NUM
crl-16366	122	2	college	college	PROPN
crl-16366	122	3	&	&	CCONJ
crl-16366	122	4	research	research	PROPN
crl-16366	122	5	libraries	library	NOUN
crl-16366	122	6	may	may	AUX
crl-16366	122	7	2014	2014	NUM
crl-16366	122	8	skype	skype	NOUN
crl-16366	122	9	software	software	NOUN
crl-16366	122	10	downloaded	download	VERB
crl-16366	122	11	as	as	ADV
crl-16366	122	12	well	well	ADV
crl-16366	122	13	as	as	ADP
crl-16366	122	14	a	a	DET
crl-16366	122	15	web	web	NOUN
crl-16366	122	16	camera	camera	NOUN
crl-16366	122	17	.	.	PUNCT
crl-16366	123	1	after	after	SCONJ
crl-16366	123	2	participants	participant	NOUN
crl-16366	123	3	completed	complete	VERB
crl-16366	123	4	this	this	DET
crl-16366	123	5	portion	portion	NOUN
crl-16366	123	6	of	of	ADP
crl-16366	123	7	the	the	DET
crl-16366	123	8	study	study	NOUN
crl-16366	123	9	,	,	PUNCT
crl-16366	123	10	they	they	PRON
crl-16366	123	11	completed	complete	VERB
crl-16366	123	12	online	online	ADJ
crl-16366	123	13	surveys	survey	NOUN
crl-16366	123	14	of	of	ADP
crl-16366	123	15	their	their	PRON
crl-16366	123	16	experiences	experience	NOUN
crl-16366	123	17	with	with	ADP
crl-16366	123	18	this	this	DET
crl-16366	123	19	reference	reference	NOUN
crl-16366	123	20	medium	medium	NOUN
crl-16366	123	21	.	.	PUNCT
crl-16366	124	1	results	result	NOUN
crl-16366	124	2	“	"	PUNCT
crl-16366	124	3	…	…	PUNCT
crl-16366	124	4	chat	chat	PROPN
crl-16366	124	5	has	have	VERB
crl-16366	124	6	the	the	DET
crl-16366	124	7	speed	speed	NOUN
crl-16366	124	8	and	and	CCONJ
crl-16366	124	9	efficiency	efficiency	NOUN
crl-16366	124	10	of	of	ADP
crl-16366	124	11	phone	phone	NOUN
crl-16366	124	12	usage	usage	NOUN
crl-16366	124	13	and	and	CCONJ
crl-16366	124	14	the	the	DET
crl-16366	124	15	in	in	ADP
crl-16366	124	16	-	-	PUNCT
crl-16366	124	17	depth	depth	NOUN
crl-16366	124	18	effectiveness	effectiveness	NOUN
crl-16366	124	19	of	of	ADP
crl-16366	124	20	email	email	NOUN
crl-16366	124	21	”	"	PUNCT
crl-16366	124	22	(	(	PUNCT
crl-16366	124	23	research	research	NOUN
crl-16366	124	24	participant	participant	NOUN
crl-16366	124	25	)	)	PUNCT
crl-16366	124	26	instant	instant	ADJ
crl-16366	124	27	messenger	messenger	NOUN
crl-16366	124	28	chat	chat	VERB
crl-16366	124	29	the	the	DET
crl-16366	124	30	clear	clear	ADJ
crl-16366	124	31	choice	choice	NOUN
crl-16366	124	32	the	the	DET
crl-16366	124	33	results	result	NOUN
crl-16366	124	34	found	find	VERB
crl-16366	124	35	a	a	DET
crl-16366	124	36	perfect	perfect	ADJ
crl-16366	124	37	relationship	relationship	NOUN
crl-16366	124	38	between	between	ADP
crl-16366	124	39	participant	participant	ADJ
crl-16366	124	40	satisfaction	satisfaction	NOUN
crl-16366	124	41	and	and	CCONJ
crl-16366	124	42	their	their	PRON
crl-16366	124	43	usability	usability	NOUN
crl-16366	124	44	ratings	rating	NOUN
crl-16366	124	45	for	for	ADP
crl-16366	124	46	each	each	DET
crl-16366	124	47	reference	reference	NOUN
crl-16366	124	48	medium	medium	NOUN
crl-16366	124	49	tested	test	VERB
crl-16366	124	50	during	during	ADP
crl-16366	124	51	the	the	DET
crl-16366	124	52	study	study	NOUN
crl-16366	124	53	.	.	PUNCT
crl-16366	125	1	undergraduate	undergraduate	NOUN
crl-16366	125	2	and	and	CCONJ
crl-16366	125	3	graduate	graduate	NOUN
crl-16366	125	4	students	student	NOUN
crl-16366	125	5	were	be	AUX
crl-16366	125	6	most	most	ADV
crl-16366	125	7	satisfied	satisfied	ADJ
crl-16366	125	8	with	with	ADP
crl-16366	125	9	chat	chat	PROPN
crl-16366	125	10	reference	reference	NOUN
crl-16366	125	11	,	,	PUNCT
crl-16366	125	12	for	for	ADP
crl-16366	125	13	both	both	PRON
crl-16366	125	14	research	research	NOUN
crl-16366	125	15	and	and	CCONJ
crl-16366	125	16	factual	factual	ADJ
crl-16366	125	17	questions	question	NOUN
crl-16366	125	18	,	,	PUNCT
crl-16366	125	19	followed	follow	VERB
crl-16366	125	20	by	by	ADP
crl-16366	125	21	telephone	telephone	NOUN
crl-16366	125	22	,	,	PUNCT
crl-16366	125	23	e	e	NOUN
crl-16366	125	24	-	-	NOUN
crl-16366	125	25	mail	mail	NOUN
crl-16366	125	26	,	,	PUNCT
crl-16366	125	27	text	text	NOUN
crl-16366	125	28	,	,	PUNCT
crl-16366	125	29	and	and	CCONJ
crl-16366	125	30	skype	skype	ADJ
crl-16366	125	31	,	,	PUNCT
crl-16366	125	32	respectively	respectively	ADV
crl-16366	125	33	.	.	PUNCT
crl-16366	126	1	see	see	VERB
crl-16366	126	2	table	table	NOUN
crl-16366	126	3	2	2	NUM
crl-16366	126	4	.	.	PROPN
crl-16366	126	5	table	table	NOUN
crl-16366	126	6	3	3	NUM
crl-16366	126	7	shows	show	VERB
crl-16366	126	8	the	the	DET
crl-16366	126	9	combined	combine	VERB
crl-16366	126	10	cumulative	cumulative	ADJ
crl-16366	126	11	scores	score	NOUN
crl-16366	126	12	of	of	ADP
crl-16366	126	13	both	both	CCONJ
crl-16366	126	14	graduate	graduate	ADJ
crl-16366	126	15	and	and	CCONJ
crl-16366	126	16	undergraduate	undergraduate	ADJ
crl-16366	126	17	students	student	NOUN
crl-16366	126	18	.	.	PUNCT
crl-16366	127	1	chat	chat	PROPN
crl-16366	127	2	was	be	AUX
crl-16366	127	3	also	also	ADV
crl-16366	127	4	rated	rate	VERB
crl-16366	127	5	the	the	DET
crl-16366	127	6	highest	high	ADJ
crl-16366	127	7	across	across	ADP
crl-16366	127	8	all	all	DET
crl-16366	127	9	usability	usability	NOUN
crl-16366	127	10	factors	factor	NOUN
crl-16366	127	11	by	by	ADP
crl-16366	127	12	participants	participant	NOUN
crl-16366	127	13	:	:	PUNCT
crl-16366	127	14	more	more	ADV
crl-16366	127	15	effective	effective	ADJ
crl-16366	127	16	(	(	PUNCT
crl-16366	127	17	9.6	9.6	NUM
crl-16366	127	18	out	out	ADP
crl-16366	127	19	of	of	ADP
crl-16366	127	20	10	10	NUM
crl-16366	127	21	)	)	PUNCT
crl-16366	127	22	,	,	PUNCT
crl-16366	127	23	efficient	efficient	ADJ
crl-16366	127	24	(	(	PUNCT
crl-16366	127	25	9.4	9.4	NUM
crl-16366	127	26	)	)	PUNCT
crl-16366	127	27	,	,	PUNCT
crl-16366	127	28	and	and	CCONJ
crl-16366	127	29	satisfying	satisfy	VERB
crl-16366	127	30	to	to	PART
crl-16366	127	31	use	use	VERB
crl-16366	127	32	(	(	PUNCT
crl-16366	127	33	9.6	9.6	NUM
crl-16366	127	34	)	)	PUNCT
crl-16366	127	35	than	than	ADP
crl-16366	127	36	any	any	DET
crl-16366	127	37	other	other	ADJ
crl-16366	127	38	reference	reference	NOUN
crl-16366	127	39	service	service	NOUN
crl-16366	127	40	.	.	PUNCT
crl-16366	128	1	participant	participant	ADJ
crl-16366	128	2	usability	usability	NOUN
crl-16366	128	3	ratings	rating	NOUN
crl-16366	128	4	for	for	ADP
crl-16366	128	5	the	the	DET
crl-16366	128	6	remaining	remain	VERB
crl-16366	128	7	four	four	NUM
crl-16366	128	8	reference	reference	NOUN
crl-16366	128	9	services	service	NOUN
crl-16366	128	10	—	—	PUNCT
crl-16366	128	11	telephone	telephone	NOUN
crl-16366	128	12	,	,	PUNCT
crl-16366	128	13	e	e	NOUN
crl-16366	128	14	-	-	NOUN
crl-16366	128	15	mail	mail	NOUN
crl-16366	128	16	,	,	PUNCT
crl-16366	128	17	text	text	NOUN
crl-16366	128	18	,	,	PUNCT
crl-16366	128	19	and	and	CCONJ
crl-16366	128	20	skype	skype	ADJ
crl-16366	128	21	—	—	PUNCT
crl-16366	128	22	also	also	ADV
crl-16366	128	23	exactly	exactly	ADV
crl-16366	128	24	paralleled	parallel	VERB
crl-16366	128	25	participant	participant	ADJ
crl-16366	128	26	satisfaction	satisfaction	NOUN
crl-16366	128	27	.	.	PUNCT
crl-16366	129	1	see	see	VERB
crl-16366	129	2	figure	figure	NOUN
crl-16366	129	3	1	1	NUM
crl-16366	129	4	.	.	PUNCT
crl-16366	130	1	chat	chat	PROPN
crl-16366	130	2	was	be	AUX
crl-16366	130	3	rated	rate	VERB
crl-16366	130	4	the	the	DET
crl-16366	130	5	most	most	ADV
crl-16366	130	6	usable	usable	ADJ
crl-16366	130	7	service	service	NOUN
crl-16366	130	8	because	because	SCONJ
crl-16366	130	9	it	it	PRON
crl-16366	130	10	scored	score	VERB
crl-16366	130	11	the	the	DET
crl-16366	130	12	highest	high	ADJ
crl-16366	130	13	for	for	ADP
crl-16366	130	14	all	all	DET
crl-16366	130	15	reference	reference	NOUN
crl-16366	130	16	services	service	NOUN
crl-16366	130	17	across	across	ADP
crl-16366	130	18	all	all	DET
crl-16366	130	19	seven	seven	NUM
crl-16366	130	20	usability	usability	NOUN
crl-16366	130	21	factors	factor	NOUN
crl-16366	130	22	for	for	ADP
crl-16366	130	23	both	both	CCONJ
crl-16366	130	24	research	research	NOUN
crl-16366	130	25	and	and	CCONJ
crl-16366	130	26	factual	factual	ADJ
crl-16366	130	27	questions	question	NOUN
crl-16366	130	28	.	.	PUNCT
crl-16366	131	1	one	one	NUM
crl-16366	131	2	-	-	PUNCT
crl-16366	131	3	way	way	NOUN
crl-16366	131	4	anova	anova	PROPN
crl-16366	131	5	,	,	PUNCT
crl-16366	131	6	a	a	DET
crl-16366	131	7	statistical	statistical	ADJ
crl-16366	131	8	test	test	NOUN
crl-16366	131	9	used	use	VERB
crl-16366	131	10	to	to	PART
crl-16366	131	11	compare	compare	VERB
crl-16366	131	12	mean	mean	VERB
crl-16366	131	13	scores	score	NOUN
crl-16366	131	14	within	within	ADP
crl-16366	131	15	and	and	CCONJ
crl-16366	131	16	between	between	ADP
crl-16366	131	17	groups	group	NOUN
crl-16366	131	18	,	,	PUNCT
crl-16366	131	19	showed	show	VERB
crl-16366	131	20	that	that	SCONJ
crl-16366	131	21	the	the	DET
crl-16366	131	22	usability	usability	NOUN
crl-16366	131	23	ratings	rating	NOUN
crl-16366	131	24	for	for	ADP
crl-16366	131	25	chat	chat	NOUN
crl-16366	131	26	across	across	ADP
crl-16366	131	27	participants	participant	NOUN
crl-16366	131	28	were	be	AUX
crl-16366	131	29	statistically	statistically	ADV
crl-16366	131	30	the	the	DET
crl-16366	131	31	same	same	ADJ
crl-16366	131	32	for	for	ADP
crl-16366	131	33	six	six	NUM
crl-16366	131	34	of	of	ADP
crl-16366	131	35	seven	seven	NUM
crl-16366	131	36	usability	usability	NOUN
crl-16366	131	37	factors	factor	NOUN
crl-16366	131	38	,	,	PUNCT
crl-16366	131	39	which	which	PRON
crl-16366	131	40	suggests	suggest	VERB
crl-16366	131	41	consistently	consistently	ADV
crl-16366	131	42	high	high	ADJ
crl-16366	131	43	ratings	rating	NOUN
crl-16366	131	44	for	for	ADP
crl-16366	131	45	chat	chat	NOUN
crl-16366	131	46	across	across	ADP
crl-16366	131	47	participants	participant	NOUN
crl-16366	131	48	.	.	PUNCT
crl-16366	132	1	overall	overall	ADV
crl-16366	132	2	,	,	PUNCT
crl-16366	132	3	chat	chat	PROPN
crl-16366	132	4	had	have	VERB
crl-16366	132	5	statistically	statistically	ADV
crl-16366	132	6	significant	significant	ADJ
crl-16366	132	7	higher	high	ADJ
crl-16366	132	8	usability	usability	NOUN
crl-16366	132	9	table	table	NOUN
crl-16366	132	10	2	2	NUM
crl-16366	132	11	undergraduate	undergraduate	NOUN
crl-16366	132	12	and	and	CCONJ
crl-16366	132	13	graduate	graduate	NOUN
crl-16366	132	14	reference	reference	NOUN
crl-16366	132	15	service	service	NOUN
crl-16366	132	16	preferences	preference	NOUN
crl-16366	132	17	undergraduate	undergraduate	ADJ
crl-16366	132	18	and	and	CCONJ
crl-16366	132	19	graduate	graduate	NOUN
crl-16366	132	20	student	student	NOUN
crl-16366	132	21	usability	usability	NOUN
crl-16366	132	22	ratings	rating	NOUN
crl-16366	132	23	e	e	NOUN
crl-16366	132	24	-	-	NOUN
crl-16366	132	25	mail	mail	NOUN
crl-16366	132	26	telephone	telephone	NOUN
crl-16366	132	27	chat	chat	VERB
crl-16366	132	28	skype	skype	ADJ
crl-16366	132	29	text	text	NOUN
crl-16366	132	30	ug	ug	ADP
crl-16366	132	31	g	g	NOUN
crl-16366	132	32	ug	ug	ADP
crl-16366	132	33	g	g	NOUN
crl-16366	132	34	ug	ug	ADP
crl-16366	132	35	g	g	NOUN
crl-16366	132	36	ug	ug	ADP
crl-16366	132	37	g	g	NOUN
crl-16366	132	38	ug	ug	ADP
crl-16366	132	39	g	g	NOUN
crl-16366	132	40	effectiveness	effectiveness	NOUN
crl-16366	132	41	8.4	8.4	NUM
crl-16366	132	42	8.1	8.1	NUM
crl-16366	132	43	8.9	8.9	NUM
crl-16366	132	44	8.5	8.5	NUM
crl-16366	132	45	9.5	9.5	NUM
crl-16366	132	46	9.7	9.7	NUM
crl-16366	132	47	5.8	5.8	NUM
crl-16366	132	48	6.4	6.4	NUM
crl-16366	132	49	5.8	5.8	NUM
crl-16366	132	50	6.3	6.3	NUM
crl-16366	132	51	task	task	NOUN
crl-16366	132	52	completion	completion	NOUN
crl-16366	132	53	8.9	8.9	NUM
crl-16366	132	54	7.9	7.9	NUM
crl-16366	132	55	9.0	9.0	NUM
crl-16366	132	56	8.6	8.6	NUM
crl-16366	132	57	9.5	9.5	NUM
crl-16366	132	58	9.5	9.5	NUM
crl-16366	132	59	5.8	5.8	NUM
crl-16366	132	60	6.6	6.6	NUM
crl-16366	132	61	6.1	6.1	NUM
crl-16366	132	62	6.3	6.3	NUM
crl-16366	132	63	quality	quality	NOUN
crl-16366	132	64	of	of	ADP
crl-16366	132	65	output	output	NOUN
crl-16366	132	66	7.8	7.8	NUM
crl-16366	132	67	8.2	8.2	NUM
crl-16366	132	68	8.8	8.8	NUM
crl-16366	132	69	8.4	8.4	NUM
crl-16366	132	70	9.5	9.5	NUM
crl-16366	132	71	9.8	9.8	NUM
crl-16366	132	72	5.8	5.8	NUM
crl-16366	132	73	6.2	6.2	NUM
crl-16366	132	74	5.5	5.5	NUM
crl-16366	132	75	6.3	6.3	NUM
crl-16366	132	76	efficiency	efficiency	NOUN
crl-16366	132	77	8.7	8.7	NUM
crl-16366	132	78	8.0	8.0	NUM
crl-16366	132	79	8.9	8.9	NUM
crl-16366	132	80	8.5	8.5	NUM
crl-16366	132	81	9.2	9.2	NUM
crl-16366	132	82	9.4	9.4	NUM
crl-16366	132	83	5.8	5.8	NUM
crl-16366	132	84	5.0	5.0	NUM
crl-16366	132	85	6.5	6.5	NUM
crl-16366	132	86	6.3	6.3	NUM
crl-16366	132	87	deviations	deviation	NOUN
crl-16366	132	88	9.3	9.3	NUM
crl-16366	132	89	8.3	8.3	NUM
crl-16366	132	90	9.2	9.2	NUM
crl-16366	132	91	9.0	9.0	NUM
crl-16366	132	92	9.5	9.5	NUM
crl-16366	132	93	9.4	9.4	NUM
crl-16366	132	94	5.4	5.4	NUM
crl-16366	132	95	4.9	4.9	NUM
crl-16366	132	96	6.5	6.5	NUM
crl-16366	132	97	6.4	6.4	NUM
crl-16366	132	98	error	error	NOUN
crl-16366	132	99	rate	rate	NOUN
crl-16366	132	100	9.1	9.1	NUM
crl-16366	132	101	8.6	8.6	NUM
crl-16366	132	102	9.2	9.2	NUM
crl-16366	132	103	9.0	9.0	NUM
crl-16366	132	104	9.5	9.5	NUM
crl-16366	132	105	9.5	9.5	NUM
crl-16366	132	106	5.6	5.6	NUM
crl-16366	132	107	5.4	5.4	NUM
crl-16366	132	108	6.9	6.9	NUM
crl-16366	132	109	6.3	6.3	NUM
crl-16366	132	110	time	time	NOUN
crl-16366	132	111	on	on	ADP
crl-16366	132	112	task	task	NOUN
crl-16366	133	1	7.3	7.3	NUM
crl-16366	133	2	7.3	7.3	NUM
crl-16366	133	3	8.5	8.5	NUM
crl-16366	133	4	7.7	7.7	NUM
crl-16366	133	5	8.9	8.9	NUM
crl-16366	133	6	9.6	9.6	NUM
crl-16366	133	7	6.4	6.4	NUM
crl-16366	133	8	4.7	4.7	NUM
crl-16366	133	9	5.7	5.7	NUM
crl-16366	133	10	6.2	6.2	NUM
crl-16366	133	11	mental	mental	ADJ
crl-16366	133	12	effort	effort	NOUN
crl-16366	133	13	9.1	9.1	NUM
crl-16366	133	14	7.9	7.9	NUM
crl-16366	133	15	8.7	8.7	NUM
crl-16366	133	16	8.4	8.4	NUM
crl-16366	133	17	9.1	9.1	NUM
crl-16366	133	18	9.4	9.4	NUM
crl-16366	133	19	5.8	5.8	NUM
crl-16366	133	20	4.9	4.9	NUM
crl-16366	133	21	7.0	7.0	NUM
crl-16366	133	22	6.2	6.2	NUM
crl-16366	133	23	satisfaction	satisfaction	NOUN
crl-16366	133	24	8.4	8.4	NUM
crl-16366	133	25	7.8	7.8	NUM
crl-16366	133	26	9.0	9.0	NUM
crl-16366	133	27	8.5	8.5	NUM
crl-16366	133	28	9.4	9.4	NUM
crl-16366	133	29	9.7	9.7	NUM
crl-16366	133	30	5.8	5.8	NUM
crl-16366	133	31	5.6	5.6	NUM
crl-16366	133	32	6.4	6.4	NUM
crl-16366	133	33	6.4	6.4	NUM
crl-16366	133	34	usability	usability	NOUN
crl-16366	133	35	(	(	PUNCT
crl-16366	133	36	grand	grand	ADJ
crl-16366	133	37	mean	mean	NOUN
crl-16366	133	38	)	)	PUNCT
crl-16366	133	39	8.5	8.5	NUM
crl-16366	133	40	8.0	8.0	NUM
crl-16366	133	41	8.9	8.9	NUM
crl-16366	133	42	8.5	8.5	NUM
crl-16366	133	43	9.3	9.3	NUM
crl-16366	133	44	9.5	9.5	NUM
crl-16366	133	45	5.8	5.8	NUM
crl-16366	133	46	5.5	5.5	NUM
crl-16366	133	47	6.3	6.3	NUM
crl-16366	133	48	6.3	6.3	NUM
crl-16366	133	49	table	table	NOUN
crl-16366	133	50	3	3	NUM
crl-16366	133	51	combined	combine	VERB
crl-16366	133	52	undergraduate	undergraduate	NOUN
crl-16366	133	53	and	and	CCONJ
crl-16366	133	54	graduate	graduate	ADJ
crl-16366	133	55	ratings	rating	NOUN
crl-16366	133	56	for	for	ADP
crl-16366	133	57	reference	reference	NOUN
crl-16366	133	58	service	service	NOUN
crl-16366	133	59	preferences	preference	NOUN
crl-16366	133	60	reference	reference	NOUN
crl-16366	133	61	medium	medium	ADJ
crl-16366	133	62	research	research	NOUN
crl-16366	133	63	question	question	NOUN
crl-16366	133	64	factual	factual	ADJ
crl-16366	133	65	question	question	NOUN
crl-16366	133	66	chat	chat	VERB
crl-16366	133	67	9.1	9.1	NUM
crl-16366	133	68	8.9	8.9	NUM
crl-16366	133	69	telephone	telephone	NOUN
crl-16366	133	70	9	9	NUM
crl-16366	133	71	7.5	7.5	NUM
crl-16366	133	72	e	e	NOUN
crl-16366	133	73	-	-	NOUN
crl-16366	133	74	mail	mail	NOUN
crl-16366	133	75	7.5	7.5	NUM
crl-16366	133	76	7.1	7.1	NUM
crl-16366	133	77	text	text	NOUN
crl-16366	133	78	5.9	5.9	NUM
crl-16366	133	79	5.8	5.8	NUM
crl-16366	133	80	skype	skype	NOUN
crl-16366	133	81	5.8	5.8	NUM
crl-16366	133	82	6.3	6.3	NUM
crl-16366	133	83	a	a	DET
crl-16366	133	84	usability	usability	NOUN
crl-16366	133	85	evaluation	evaluation	NOUN
crl-16366	133	86	of	of	ADP
crl-16366	133	87	academic	academic	ADJ
crl-16366	133	88	virtual	virtual	ADJ
crl-16366	133	89	reference	reference	NOUN
crl-16366	133	90	services	service	NOUN
crl-16366	133	91	317	317	NUM
crl-16366	133	92	ratings	rating	NOUN
crl-16366	133	93	across	across	ADP
crl-16366	133	94	factors	factor	NOUN
crl-16366	133	95	in	in	ADP
crl-16366	133	96	comparison	comparison	NOUN
crl-16366	133	97	to	to	ADP
crl-16366	133	98	other	other	ADJ
crl-16366	133	99	media	medium	NOUN
crl-16366	133	100	with	with	ADP
crl-16366	133	101	its	its	PRON
crl-16366	133	102	grand	grand	ADJ
crl-16366	133	103	mean	mean	NOUN
crl-16366	133	104	(	(	PUNCT
crl-16366	133	105	mean	mean	NOUN
crl-16366	133	106	of	of	ADP
crl-16366	133	107	means	mean	NOUN
crl-16366	133	108	for	for	ADP
crl-16366	133	109	all	all	DET
crl-16366	133	110	factors	factor	NOUN
crl-16366	133	111	)	)	PUNCT
crl-16366	133	112	being	be	AUX
crl-16366	133	113	statistically	statistically	ADV
crl-16366	133	114	significantly	significantly	ADV
crl-16366	133	115	higher	high	ADJ
crl-16366	133	116	than	than	ADP
crl-16366	133	117	e	e	NOUN
crl-16366	133	118	-	-	NOUN
crl-16366	133	119	mail	mail	NOUN
crl-16366	133	120	and	and	CCONJ
crl-16366	133	121	skype	skype	ADJ
crl-16366	133	122	.	.	PUNCT
crl-16366	134	1	see	see	VERB
crl-16366	134	2	table	table	NOUN
crl-16366	134	3	2	2	NUM
crl-16366	134	4	.	.	X
crl-16366	134	5	face	face	NOUN
crl-16366	134	6	-	-	PUNCT
crl-16366	134	7	to	to	ADP
crl-16366	134	8	-	-	PUNCT
crl-16366	134	9	face	face	NOUN
crl-16366	134	10	versus	versus	ADP
crl-16366	134	11	virtual	virtual	ADJ
crl-16366	134	12	reference	reference	NOUN
crl-16366	134	13	when	when	SCONJ
crl-16366	134	14	participants	participant	NOUN
crl-16366	134	15	were	be	AUX
crl-16366	134	16	asked	ask	VERB
crl-16366	134	17	to	to	PART
crl-16366	134	18	select	select	VERB
crl-16366	134	19	only	only	ADV
crl-16366	134	20	one	one	NUM
crl-16366	134	21	reference	reference	NOUN
crl-16366	134	22	medium	medium	NOUN
crl-16366	134	23	including	include	VERB
crl-16366	134	24	face	face	NOUN
crl-16366	134	25	-	-	PUNCT
crl-16366	134	26	to	to	ADP
crl-16366	134	27	-	-	PUNCT
crl-16366	134	28	face	face	NOUN
crl-16366	134	29	,	,	PUNCT
crl-16366	134	30	participants	participant	NOUN
crl-16366	134	31	still	still	ADV
crl-16366	134	32	preferred	prefer	VERB
crl-16366	134	33	chat	chat	VERB
crl-16366	134	34	reference	reference	NOUN
crl-16366	134	35	more	more	ADV
crl-16366	134	36	frequently	frequently	ADV
crl-16366	134	37	for	for	ADP
crl-16366	134	38	both	both	DET
crl-16366	134	39	research	research	NOUN
crl-16366	134	40	(	(	PUNCT
crl-16366	134	41	53	53	NUM
crl-16366	134	42	%	%	NOUN
crl-16366	134	43	)	)	PUNCT
crl-16366	134	44	and	and	CCONJ
crl-16366	134	45	factual	factual	ADJ
crl-16366	134	46	(	(	PUNCT
crl-16366	134	47	60	60	NUM
crl-16366	134	48	%	%	NOUN
crl-16366	134	49	)	)	PUNCT
crl-16366	134	50	reference	reference	NOUN
crl-16366	134	51	questions	question	NOUN
crl-16366	134	52	than	than	ADP
crl-16366	134	53	all	all	DET
crl-16366	134	54	other	other	ADJ
crl-16366	134	55	reference	reference	NOUN
crl-16366	134	56	options	option	NOUN
crl-16366	134	57	combined	combine	VERB
crl-16366	134	58	.	.	PUNCT
crl-16366	135	1	see	see	VERB
crl-16366	135	2	tables	table	NOUN
crl-16366	135	3	5	5	NUM
crl-16366	135	4	and	and	CCONJ
crl-16366	135	5	6	6	NUM
crl-16366	135	6	.	.	PUNCT
crl-16366	136	1	online	online	ADJ
crl-16366	136	2	chat	chat	NOUN
crl-16366	136	3	and	and	CCONJ
crl-16366	136	4	telephone	telephone	NOUN
crl-16366	136	5	combined	combine	VERB
crl-16366	136	6	represented	represent	VERB
crl-16366	136	7	the	the	DET
crl-16366	136	8	preferences	preference	NOUN
crl-16366	136	9	of	of	ADP
crl-16366	136	10	73	73	NUM
crl-16366	136	11	percent	percent	NOUN
crl-16366	136	12	of	of	ADP
crl-16366	136	13	the	the	DET
crl-16366	136	14	study	study	NOUN
crl-16366	136	15	’s	’s	PART
crl-16366	136	16	participants	participant	NOUN
crl-16366	136	17	for	for	ADP
crl-16366	136	18	seeking	seek	VERB
crl-16366	136	19	help	help	NOUN
crl-16366	136	20	with	with	ADP
crl-16366	136	21	a	a	DET
crl-16366	136	22	basic	basic	ADJ
crl-16366	136	23	factual	factual	ADJ
crl-16366	136	24	question	question	NOUN
crl-16366	136	25	.	.	PUNCT
crl-16366	137	1	see	see	VERB
crl-16366	137	2	table	table	NOUN
crl-16366	137	3	6	6	NUM
crl-16366	137	4	.	.	X
crl-16366	137	5	time	time	NOUN
crl-16366	137	6	a	a	DET
crl-16366	137	7	factor	factor	NOUN
crl-16366	137	8	four	four	NUM
crl-16366	137	9	of	of	ADP
crl-16366	137	10	the	the	DET
crl-16366	137	11	five	five	NUM
crl-16366	137	12	reference	reference	NOUN
crl-16366	137	13	services	service	NOUN
crl-16366	137	14	—	—	PUNCT
crl-16366	137	15	chat	chat	NOUN
crl-16366	137	16	,	,	PUNCT
crl-16366	137	17	telephone	telephone	NOUN
crl-16366	137	18	,	,	PUNCT
crl-16366	137	19	text	text	NOUN
crl-16366	137	20	,	,	PUNCT
crl-16366	137	21	and	and	CCONJ
crl-16366	137	22	skype	skype	ADJ
crl-16366	137	23	—	—	PUNCT
crl-16366	137	24	represent	represent	VERB
crl-16366	137	25	potentially	potentially	ADV
crl-16366	137	26	quick	quick	ADJ
crl-16366	137	27	responses	response	NOUN
crl-16366	137	28	to	to	ADP
crl-16366	137	29	participants	participant	NOUN
crl-16366	137	30	’	’	PART
crl-16366	137	31	questions	question	NOUN
crl-16366	137	32	.	.	PUNCT
crl-16366	138	1	for	for	ADP
crl-16366	138	2	factual	factual	ADJ
crl-16366	138	3	questions	question	NOUN
crl-16366	138	4	,	,	PUNCT
crl-16366	138	5	chat	chat	PROPN
crl-16366	138	6	had	have	VERB
crl-16366	138	7	the	the	DET
crl-16366	138	8	quickest	quick	ADJ
crl-16366	138	9	response	response	NOUN
crl-16366	138	10	time	time	NOUN
crl-16366	138	11	,	,	PUNCT
crl-16366	138	12	with	with	ADP
crl-16366	138	13	96	96	NUM
crl-16366	138	14	percent	percent	NOUN
crl-16366	138	15	of	of	ADP
crl-16366	138	16	all	all	DET
crl-16366	138	17	transactions	transaction	NOUN
crl-16366	138	18	taking	take	VERB
crl-16366	138	19	less	less	ADJ
crl-16366	138	20	than	than	ADP
crl-16366	138	21	five	five	NUM
crl-16366	138	22	minutes	minute	NOUN
crl-16366	138	23	and	and	CCONJ
crl-16366	138	24	with	with	ADP
crl-16366	138	25	23	23	NUM
crl-16366	138	26	percent	percent	NOUN
crl-16366	138	27	taking	take	VERB
crl-16366	138	28	less	less	ADJ
crl-16366	138	29	than	than	ADP
crl-16366	138	30	a	a	PRON
crl-16366	138	31	minute	minute	NOUN
crl-16366	138	32	.	.	PUNCT
crl-16366	139	1	the	the	DET
crl-16366	139	2	second	second	ADV
crl-16366	139	3	-	-	PUNCT
crl-16366	139	4	highest	high	ADJ
crl-16366	139	5	rated	rate	VERB
crl-16366	139	6	reference	reference	NOUN
crl-16366	139	7	service	service	NOUN
crl-16366	139	8	was	be	AUX
crl-16366	139	9	telephone	telephone	NOUN
crl-16366	139	10	,	,	PUNCT
crl-16366	139	11	with	with	ADP
crl-16366	139	12	90	90	NUM
crl-16366	139	13	percent	percent	NOUN
crl-16366	139	14	of	of	ADP
crl-16366	139	15	all	all	DET
crl-16366	139	16	transactions	transaction	NOUN
crl-16366	139	17	taking	take	VERB
crl-16366	139	18	less	less	ADJ
crl-16366	139	19	than	than	ADP
crl-16366	139	20	five	five	NUM
crl-16366	139	21	minutes	minute	NOUN
crl-16366	139	22	and	and	CCONJ
crl-16366	139	23	with	with	ADP
crl-16366	139	24	42	42	NUM
crl-16366	139	25	percent	percent	NOUN
crl-16366	139	26	taking	take	VERB
crl-16366	139	27	less	less	ADJ
crl-16366	139	28	than	than	ADP
crl-16366	139	29	a	a	PRON
crl-16366	139	30	minute	minute	NOUN
crl-16366	139	31	to	to	PART
crl-16366	139	32	complete	complete	VERB
crl-16366	139	33	.	.	PUNCT
crl-16366	140	1	both	both	PRON
crl-16366	140	2	chat	chat	NOUN
crl-16366	140	3	and	and	CCONJ
crl-16366	140	4	telephone	telephone	NOUN
crl-16366	140	5	were	be	AUX
crl-16366	140	6	rated	rate	VERB
crl-16366	140	7	the	the	DET
crl-16366	140	8	first	first	ADJ
crl-16366	140	9	and	and	CCONJ
crl-16366	140	10	second	second	ADJ
crl-16366	140	11	most	most	ADV
crl-16366	140	12	preferred	preferred	ADJ
crl-16366	140	13	,	,	PUNCT
crl-16366	140	14	respectively	respectively	ADV
crl-16366	140	15	.	.	PUNCT
crl-16366	141	1	in	in	ADP
crl-16366	141	2	contrast	contrast	NOUN
crl-16366	141	3	,	,	PUNCT
crl-16366	141	4	only	only	ADV
crl-16366	141	5	52	52	NUM
crl-16366	141	6	percent	percent	NOUN
crl-16366	141	7	of	of	ADP
crl-16366	141	8	text	text	NOUN
crl-16366	141	9	message	message	NOUN
crl-16366	141	10	and	and	CCONJ
crl-16366	141	11	67	67	NUM
crl-16366	141	12	percent	percent	NOUN
crl-16366	141	13	of	of	ADP
crl-16366	141	14	skype	skype	ADJ
crl-16366	141	15	transactions	transaction	NOUN
crl-16366	141	16	were	be	AUX
crl-16366	141	17	completed	complete	VERB
crl-16366	141	18	within	within	ADP
crl-16366	141	19	five	five	NUM
crl-16366	141	20	minutes	minute	NOUN
crl-16366	141	21	.	.	PUNCT
crl-16366	142	1	for	for	ADP
crl-16366	142	2	e	e	NOUN
crl-16366	142	3	-	-	NOUN
crl-16366	142	4	mail	mail	NOUN
crl-16366	142	5	,	,	PUNCT
crl-16366	142	6	more	more	ADJ
crl-16366	142	7	of	of	ADP
crl-16366	142	8	an	an	DET
crl-16366	142	9	asynchronous	asynchronous	ADJ
crl-16366	142	10	mode	mode	NOUN
crl-16366	142	11	of	of	ADP
crl-16366	142	12	communication	communication	NOUN
crl-16366	142	13	,	,	PUNCT
crl-16366	142	14	only	only	ADV
crl-16366	142	15	52	52	NUM
crl-16366	142	16	percent	percent	NOUN
crl-16366	142	17	of	of	ADP
crl-16366	142	18	transactions	transaction	NOUN
crl-16366	142	19	were	be	AUX
crl-16366	142	20	resolved	resolve	VERB
crl-16366	142	21	within	within	ADP
crl-16366	142	22	one	one	NUM
crl-16366	142	23	hour	hour	NOUN
crl-16366	142	24	,	,	PUNCT
crl-16366	142	25	and	and	CCONJ
crl-16366	142	26	39	39	NUM
crl-16366	142	27	percent	percent	NOUN
crl-16366	142	28	took	take	VERB
crl-16366	142	29	over	over	ADP
crl-16366	142	30	12	12	NUM
crl-16366	142	31	hours	hour	NOUN
crl-16366	142	32	to	to	PART
crl-16366	142	33	resolve	resolve	VERB
crl-16366	142	34	.	.	PUNCT
crl-16366	143	1	the	the	DET
crl-16366	143	2	pattern	pattern	NOUN
crl-16366	143	3	was	be	AUX
crl-16366	143	4	similar	similar	ADJ
crl-16366	143	5	for	for	ADP
crl-16366	143	6	research	research	NOUN
crl-16366	143	7	questions	question	NOUN
crl-16366	143	8	.	.	PUNCT
crl-16366	144	1	chat	chat	VERB
crl-16366	144	2	transactions	transaction	NOUN
crl-16366	144	3	had	have	VERB
crl-16366	144	4	100	100	NUM
crl-16366	144	5	figure	figure	NOUN
crl-16366	144	6	1	1	NUM
crl-16366	144	7	reference	reference	NOUN
crl-16366	144	8	service	service	NOUN
crl-16366	144	9	usability	usability	NOUN
crl-16366	144	10	ratings	rating	NOUN
crl-16366	144	11	9.6	9.6	NUM
crl-16366	144	12	8.7	8.7	NUM
crl-16366	144	13	8.2	8.2	NUM
crl-16366	144	14	6.1	6.1	NUM
crl-16366	144	15	6.2	6.2	NUM
crl-16366	144	16	9.4	9.4	NUM
crl-16366	144	17	8.7	8.7	NUM
crl-16366	144	18	8.3	8.3	NUM
crl-16366	144	19	6.4	6.4	NUM
crl-16366	144	20	5.3	5.3	NUM
crl-16366	144	21	9.6	9.6	NUM
crl-16366	144	22	8.7	8.7	NUM
crl-16366	144	23	8.0	8.0	NUM
crl-16366	144	24	6.4	6.4	NUM
crl-16366	144	25	5.7	5.7	NUM
crl-16366	144	26	9.5	9.5	NUM
crl-16366	144	27	8.7	8.7	NUM
crl-16366	144	28	8.2	8.2	NUM
crl-16366	144	29	6.3	6.3	NUM
crl-16366	144	30	5.7	5.7	NUM
crl-16366	144	31	virtual	virtual	ADJ
crl-16366	144	32	medium	medium	NOUN
crl-16366	144	33	by	by	ADP
crl-16366	144	34	usability	usability	NOUN
crl-16366	144	35	factors	factor	NOUN
crl-16366	144	36	effectiveness	effectiveness	NOUN
crl-16366	144	37	efficiency	efficiency	NOUN
crl-16366	144	38	satisfaction	satisfaction	NOUN
crl-16366	144	39	grand	grand	PROPN
crl-16366	144	40	mean	mean	NOUN
crl-16366	144	41	table	table	NOUN
crl-16366	144	42	4	4	NUM
crl-16366	144	43	reference	reference	NOUN
crl-16366	144	44	service	service	NOUN
crl-16366	144	45	by	by	ADP
crl-16366	144	46	individual	individual	ADJ
crl-16366	144	47	usability	usability	NOUN
crl-16366	144	48	factors	factor	NOUN
crl-16366	144	49	factor	factor	NOUN
crl-16366	144	50	chat	chat	VERB
crl-16366	144	51	tel	tel	NOUN
crl-16366	144	52	.	.	PUNCT
crl-16366	145	1	e	e	X
crl-16366	145	2	-	-	NOUN
crl-16366	145	3	mail	mail	NOUN
crl-16366	145	4	text	text	NOUN
crl-16366	145	5	skype	skype	ADJ
crl-16366	145	6	task	task	NOUN
crl-16366	145	7	completion	completion	NOUN
crl-16366	145	8	9.5	9.5	NUM
crl-16366	145	9	*	*	SYM
crl-16366	145	10	8.8	8.8	NUM
crl-16366	145	11	*	*	NOUN
crl-16366	145	12	*	*	NOUN
crl-16366	145	13	8.3	8.3	NUM
crl-16366	145	14	*	*	NOUN
crl-16366	145	15	*	*	PUNCT
crl-16366	145	16	*	*	NOUN
crl-16366	145	17	6.2	6.2	NUM
crl-16366	145	18	*	*	NUM
crl-16366	145	19	6.3	6.3	NUM
crl-16366	145	20	*	*	PUNCT
crl-16366	145	21	quality	quality	NOUN
crl-16366	145	22	of	of	ADP
crl-16366	145	23	output	output	NOUN
crl-16366	145	24	9.7	9.7	NUM
crl-16366	145	25	8.5	8.5	NUM
crl-16366	145	26	*	*	NUM
crl-16366	145	27	8.1	8.1	NUM
crl-16366	145	28	*	*	NOUN
crl-16366	145	29	*	*	NOUN
crl-16366	145	30	6.0	6.0	NUM
crl-16366	145	31	*	*	SYM
crl-16366	145	32	6.1	6.1	NUM
crl-16366	145	33	deviations	deviation	NOUN
crl-16366	145	34	9.4	9.4	NUM
crl-16366	145	35	*	*	NUM
crl-16366	145	36	9.1	9.1	NUM
crl-16366	145	37	*	*	NOUN
crl-16366	145	38	*	*	NOUN
crl-16366	145	39	8.7	8.7	NUM
crl-16366	145	40	*	*	PUNCT
crl-16366	145	41	,	,	PUNCT
crl-16366	145	42	*	*	PUNCT
crl-16366	145	43	*	*	PUNCT
crl-16366	145	44	*	*	NOUN
crl-16366	145	45	6.5	6.5	NUM
crl-16366	145	46	*	*	NUM
crl-16366	145	47	5.1	5.1	NUM
crl-16366	145	48	errors	error	NOUN
crl-16366	145	49	9.5	9.5	NUM
crl-16366	145	50	*	*	NUM
crl-16366	145	51	9.1	9.1	NUM
crl-16366	145	52	*	*	NUM
crl-16366	145	53	,	,	PUNCT
crl-16366	145	54	*	*	PUNCT
crl-16366	145	55	*	*	PUNCT
crl-16366	145	56	*	*	NOUN
crl-16366	145	57	8.8	8.8	NUM
crl-16366	145	58	*	*	NOUN
crl-16366	145	59	,	,	PUNCT
crl-16366	145	60	*	*	PUNCT
crl-16366	145	61	*	*	PUNCT
crl-16366	145	62	*	*	NOUN
crl-16366	145	63	6.5	6.5	NUM
crl-16366	145	64	*	*	NUM
crl-16366	145	65	5.5	5.5	NUM
crl-16366	145	66	*	*	PUNCT
crl-16366	145	67	time	time	NOUN
crl-16366	145	68	on	on	ADP
crl-16366	145	69	task	task	NOUN
crl-16366	145	70	9.3	9.3	NUM
crl-16366	145	71	*	*	SYM
crl-16366	145	72	8.0	8.0	NUM
crl-16366	145	73	7.3	7.3	NUM
crl-16366	145	74	*	*	NOUN
crl-16366	145	75	*	*	NOUN
crl-16366	145	76	6.0	6.0	NUM
crl-16366	145	77	5.3	5.3	NUM
crl-16366	145	78	*	*	ADJ
crl-16366	145	79	mental	mental	ADJ
crl-16366	145	80	effort	effort	NOUN
crl-16366	145	81	9.3	9.3	NUM
crl-16366	145	82	*	*	NUM
crl-16366	145	83	8.5	8.5	NUM
crl-16366	145	84	8.4	8.4	NUM
crl-16366	145	85	*	*	NUM
crl-16366	145	86	6.5	6.5	NUM
crl-16366	145	87	5.2	5.2	NUM
crl-16366	145	88	*	*	NOUN
crl-16366	145	89	satisfaction	satisfaction	NOUN
crl-16366	145	90	9.6	9.6	NUM
crl-16366	145	91	*	*	SYM
crl-16366	145	92	8.7	8.7	NUM
crl-16366	145	93	8.0	8.0	NUM
crl-16366	145	94	*	*	NOUN
crl-16366	145	95	*	*	PUNCT
crl-16366	145	96	*	*	NOUN
crl-16366	145	97	6.4	6.4	NUM
crl-16366	145	98	5.7	5.7	NUM
crl-16366	145	99	grand	grand	NOUN
crl-16366	145	100	mean	mean	NOUN
crl-16366	145	101	9.5	9.5	NUM
crl-16366	145	102	*	*	SYM
crl-16366	145	103	8.7	8.7	NUM
crl-16366	145	104	8.2	8.2	NUM
crl-16366	145	105	*	*	NOUN
crl-16366	145	106	*	*	NOUN
crl-16366	145	107	6.3	6.3	NUM
crl-16366	145	108	5.7	5.7	NUM
crl-16366	145	109	*	*	NOUN
crl-16366	145	110	*	*	NOUN
crl-16366	145	111	*	*	PUNCT
crl-16366	145	112	homogeneity	homogeneity	NOUN
crl-16366	145	113	of	of	ADP
crl-16366	145	114	variance	variance	NOUN
crl-16366	145	115	is	be	AUX
crl-16366	145	116	significant	significant	ADJ
crl-16366	145	117	at	at	ADP
crl-16366	145	118	the	the	DET
crl-16366	145	119	p<.05	p<.05	PROPN
crl-16366	145	120	level	level	NOUN
crl-16366	145	121	.	.	PUNCT
crl-16366	146	1	*	*	PUNCT
crl-16366	146	2	*	*	PUNCT
crl-16366	146	3	statistically	statistically	ADV
crl-16366	146	4	significant	significant	ADJ
crl-16366	146	5	at	at	ADP
crl-16366	146	6	the	the	DET
crl-16366	146	7	p<.05	p<.05	PROPN
crl-16366	146	8	level	level	NOUN
crl-16366	146	9	.	.	PUNCT
crl-16366	147	1	*	*	PUNCT
crl-16366	147	2	*	*	PUNCT
crl-16366	147	3	*	*	PUNCT
crl-16366	147	4	statistically	statistically	ADV
crl-16366	147	5	significant	significant	ADJ
crl-16366	147	6	at	at	ADP
crl-16366	147	7	the	the	DET
crl-16366	147	8	p<.01	p<.01	ADJ
crl-16366	147	9	level	level	NOUN
crl-16366	147	10	.	.	PUNCT
crl-16366	148	1	318	318	NUM
crl-16366	148	2	college	college	PROPN
crl-16366	148	3	&	&	CCONJ
crl-16366	148	4	research	research	PROPN
crl-16366	148	5	libraries	library	NOUN
crl-16366	148	6	may	may	AUX
crl-16366	148	7	2014	2014	NUM
crl-16366	148	8	percent	percent	NOUN
crl-16366	148	9	resolved	resolve	VERB
crl-16366	148	10	and	and	CCONJ
crl-16366	148	11	telephone	telephone	NOUN
crl-16366	148	12	resolved	resolve	VERB
crl-16366	148	13	97	97	NUM
crl-16366	148	14	percent	percent	NOUN
crl-16366	148	15	of	of	ADP
crl-16366	148	16	all	all	DET
crl-16366	148	17	transactions	transaction	NOUN
crl-16366	148	18	within	within	ADP
crl-16366	148	19	15	15	NUM
crl-16366	148	20	minutes	minute	NOUN
crl-16366	148	21	or	or	CCONJ
crl-16366	148	22	less	less	ADJ
crl-16366	148	23	.	.	PUNCT
crl-16366	149	1	skype	skype	PROPN
crl-16366	149	2	had	have	VERB
crl-16366	149	3	15	15	NUM
crl-16366	149	4	percent	percent	NOUN
crl-16366	149	5	and	and	CCONJ
crl-16366	149	6	text	text	NOUN
crl-16366	149	7	had	have	VERB
crl-16366	149	8	31	31	NUM
crl-16366	149	9	percent	percent	NOUN
crl-16366	149	10	of	of	ADP
crl-16366	149	11	their	their	PRON
crl-16366	149	12	transactions	transaction	NOUN
crl-16366	149	13	take	take	VERB
crl-16366	149	14	longer	long	ADV
crl-16366	149	15	than	than	ADP
crl-16366	149	16	one	one	NUM
crl-16366	149	17	hour	hour	NOUN
crl-16366	149	18	.	.	PUNCT
crl-16366	150	1	for	for	ADP
crl-16366	150	2	e	e	NOUN
crl-16366	150	3	-	-	NOUN
crl-16366	150	4	mail	mail	NOUN
crl-16366	150	5	,	,	PUNCT
crl-16366	150	6	48	48	NUM
crl-16366	150	7	percent	percent	NOUN
crl-16366	150	8	of	of	ADP
crl-16366	150	9	all	all	DET
crl-16366	150	10	transactions	transaction	NOUN
crl-16366	150	11	took	take	VERB
crl-16366	150	12	longer	long	ADJ
crl-16366	150	13	than	than	ADP
crl-16366	150	14	two	two	NUM
crl-16366	150	15	hours	hour	NOUN
crl-16366	150	16	and	and	CCONJ
crl-16366	150	17	30	30	NUM
crl-16366	150	18	percent	percent	NOUN
crl-16366	150	19	took	take	VERB
crl-16366	150	20	12	12	NUM
crl-16366	150	21	hours	hour	NOUN
crl-16366	150	22	or	or	CCONJ
crl-16366	150	23	longer	long	ADV
crl-16366	150	24	.	.	PUNCT
crl-16366	151	1	chat	chat	PROPN
crl-16366	151	2	favored	favor	VERB
crl-16366	151	3	independently	independently	ADV
crl-16366	151	4	of	of	ADP
crl-16366	151	5	all	all	DET
crl-16366	151	6	factors	factor	NOUN
crl-16366	151	7	analysis	analysis	NOUN
crl-16366	151	8	of	of	ADP
crl-16366	151	9	various	various	ADJ
crl-16366	151	10	factors	factor	NOUN
crl-16366	151	11	found	find	VERB
crl-16366	151	12	no	no	DET
crl-16366	151	13	significant	significant	ADJ
crl-16366	151	14	differences	difference	NOUN
crl-16366	151	15	for	for	ADP
crl-16366	151	16	gender	gender	NOUN
crl-16366	151	17	,	,	PUNCT
crl-16366	151	18	age	age	NOUN
crl-16366	151	19	,	,	PUNCT
crl-16366	151	20	race	race	NOUN
crl-16366	151	21	,	,	PUNCT
crl-16366	151	22	library	library	NOUN
crl-16366	151	23	,	,	PUNCT
crl-16366	151	24	or	or	CCONJ
crl-16366	151	25	prior	prior	ADJ
crl-16366	151	26	experience	experience	NOUN
crl-16366	151	27	.	.	PUNCT
crl-16366	152	1	this	this	PRON
crl-16366	152	2	suggests	suggest	VERB
crl-16366	152	3	that	that	SCONJ
crl-16366	152	4	the	the	DET
crl-16366	152	5	majority	majority	NOUN
crl-16366	152	6	of	of	ADP
crl-16366	152	7	participants	participant	NOUN
crl-16366	152	8	consistently	consistently	ADV
crl-16366	152	9	rated	rate	VERB
crl-16366	152	10	chat	chat	NOUN
crl-16366	152	11	and	and	CCONJ
crl-16366	152	12	the	the	DET
crl-16366	152	13	four	four	NUM
crl-16366	152	14	other	other	ADJ
crl-16366	152	15	media	medium	NOUN
crl-16366	152	16	independent	independent	ADJ
crl-16366	152	17	of	of	ADP
crl-16366	152	18	other	other	ADJ
crl-16366	152	19	factors	factor	NOUN
crl-16366	152	20	.	.	PUNCT
crl-16366	153	1	discussion	discussion	NOUN
crl-16366	153	2	the	the	DET
crl-16366	153	3	results	result	NOUN
crl-16366	153	4	of	of	ADP
crl-16366	153	5	our	our	PRON
crl-16366	153	6	study	study	NOUN
crl-16366	153	7	support	support	VERB
crl-16366	153	8	our	our	PRON
crl-16366	153	9	previous	previous	ADJ
crl-16366	153	10	study	study	NOUN
crl-16366	153	11	,	,	PUNCT
crl-16366	153	12	which	which	PRON
crl-16366	153	13	found	find	VERB
crl-16366	153	14	undergraduate	undergraduate	ADJ
crl-16366	153	15	students	student	NOUN
crl-16366	153	16	preferred	prefer	VERB
crl-16366	153	17	online	online	ADV
crl-16366	153	18	chat	chat	NOUN
crl-16366	153	19	over	over	ADP
crl-16366	153	20	all	all	DET
crl-16366	153	21	other	other	ADJ
crl-16366	153	22	reference	reference	NOUN
crl-16366	153	23	services.43	services.43	NOUN
crl-16366	153	24	one	one	NUM
crl-16366	153	25	limitation	limitation	NOUN
crl-16366	153	26	of	of	ADP
crl-16366	153	27	that	that	DET
crl-16366	153	28	study	study	NOUN
crl-16366	153	29	was	be	AUX
crl-16366	153	30	the	the	DET
crl-16366	153	31	majority	majority	NOUN
crl-16366	153	32	of	of	ADP
crl-16366	153	33	respondents	respondent	NOUN
crl-16366	153	34	to	to	ADP
crl-16366	153	35	our	our	PRON
crl-16366	153	36	survey	survey	NOUN
crl-16366	153	37	had	have	AUX
crl-16366	153	38	not	not	PART
crl-16366	153	39	actually	actually	ADV
crl-16366	153	40	used	use	VERB
crl-16366	153	41	the	the	DET
crl-16366	153	42	reference	reference	NOUN
crl-16366	153	43	services	service	NOUN
crl-16366	153	44	.	.	PUNCT
crl-16366	154	1	this	this	DET
crl-16366	154	2	study	study	NOUN
crl-16366	154	3	represents	represent	VERB
crl-16366	154	4	one	one	NUM
crl-16366	154	5	of	of	ADP
crl-16366	154	6	the	the	DET
crl-16366	154	7	first	first	ADJ
crl-16366	154	8	usability	usability	NOUN
crl-16366	154	9	evaluations	evaluation	NOUN
crl-16366	154	10	,	,	PUNCT
crl-16366	154	11	which	which	PRON
crl-16366	154	12	had	have	VERB
crl-16366	154	13	participants	participant	NOUN
crl-16366	154	14	specifically	specifically	ADV
crl-16366	154	15	test	test	VERB
crl-16366	154	16	each	each	DET
crl-16366	154	17	reference	reference	NOUN
crl-16366	154	18	service	service	NOUN
crl-16366	154	19	by	by	ADP
crl-16366	154	20	using	use	VERB
crl-16366	154	21	each	each	PRON
crl-16366	154	22	of	of	ADP
crl-16366	154	23	them	they	PRON
crl-16366	154	24	to	to	PART
crl-16366	154	25	answer	answer	VERB
crl-16366	154	26	a	a	DET
crl-16366	154	27	set	set	NOUN
crl-16366	154	28	of	of	ADP
crl-16366	154	29	tasks	task	NOUN
crl-16366	154	30	.	.	PUNCT
crl-16366	155	1	participants	participant	NOUN
crl-16366	155	2	tested	test	VERB
crl-16366	155	3	each	each	DET
crl-16366	155	4	service	service	NOUN
crl-16366	155	5	for	for	ADP
crl-16366	155	6	both	both	PRON
crl-16366	155	7	research	research	NOUN
crl-16366	155	8	and	and	CCONJ
crl-16366	155	9	factual	factual	ADJ
crl-16366	155	10	questions	question	NOUN
crl-16366	155	11	and	and	CCONJ
crl-16366	155	12	rated	rate	VERB
crl-16366	155	13	each	each	PRON
crl-16366	155	14	across	across	ADP
crl-16366	155	15	seven	seven	NUM
crl-16366	155	16	established	establish	VERB
crl-16366	155	17	usability	usability	NOUN
crl-16366	155	18	factors.44	factors.44	NOUN
crl-16366	155	19	the	the	DET
crl-16366	155	20	results	result	NOUN
crl-16366	155	21	help	help	AUX
crl-16366	155	22	operationally	operationally	ADV
crl-16366	155	23	define	define	VERB
crl-16366	155	24	participant	participant	ADJ
crl-16366	155	25	preferences	preference	NOUN
crl-16366	155	26	based	base	VERB
crl-16366	155	27	on	on	ADP
crl-16366	155	28	usability	usability	NOUN
crl-16366	155	29	ratings	rating	NOUN
crl-16366	155	30	emphasizing	emphasizing	NOUN
crl-16366	155	31	effectiveness	effectiveness	NOUN
crl-16366	155	32	,	,	PUNCT
crl-16366	155	33	efficiency	efficiency	NOUN
crl-16366	155	34	,	,	PUNCT
crl-16366	155	35	and	and	CCONJ
crl-16366	155	36	satisfaction	satisfaction	NOUN
crl-16366	155	37	.	.	PUNCT
crl-16366	156	1	online	online	ADJ
crl-16366	156	2	chat	chat	NOUN
crl-16366	156	3	was	be	AUX
crl-16366	156	4	rated	rate	VERB
crl-16366	156	5	highest	high	ADJ
crl-16366	156	6	in	in	ADP
crl-16366	156	7	effectiveness	effectiveness	NOUN
crl-16366	156	8	,	,	PUNCT
crl-16366	156	9	efficiency	efficiency	NOUN
crl-16366	156	10	,	,	PUNCT
crl-16366	156	11	and	and	CCONJ
crl-16366	156	12	satisfaction	satisfaction	NOUN
crl-16366	156	13	.	.	PUNCT
crl-16366	157	1	one	one	NUM
crl-16366	157	2	reason	reason	NOUN
crl-16366	157	3	for	for	ADP
crl-16366	157	4	this	this	PRON
crl-16366	157	5	was	be	AUX
crl-16366	157	6	because	because	SCONJ
crl-16366	157	7	of	of	ADP
crl-16366	157	8	how	how	SCONJ
crl-16366	157	9	fast	fast	ADJ
crl-16366	157	10	the	the	DET
crl-16366	157	11	transactions	transaction	NOUN
crl-16366	157	12	were	be	AUX
crl-16366	157	13	in	in	ADP
crl-16366	157	14	comparison	comparison	NOUN
crl-16366	157	15	to	to	ADP
crl-16366	157	16	all	all	DET
crl-16366	157	17	other	other	ADJ
crl-16366	157	18	services	service	NOUN
crl-16366	157	19	.	.	PUNCT
crl-16366	158	1	in	in	ADP
crl-16366	158	2	addition	addition	NOUN
crl-16366	158	3	,	,	PUNCT
crl-16366	158	4	participants	participant	NOUN
crl-16366	158	5	noted	note	VERB
crl-16366	158	6	other	other	ADJ
crl-16366	158	7	prominent	prominent	ADJ
crl-16366	158	8	factors	factor	NOUN
crl-16366	158	9	such	such	ADJ
crl-16366	158	10	as	as	ADP
crl-16366	158	11	real	real	ADJ
crl-16366	158	12	-	-	PUNCT
crl-16366	158	13	time	time	NOUN
crl-16366	158	14	interaction	interaction	NOUN
crl-16366	158	15	,	,	PUNCT
crl-16366	158	16	the	the	DET
crl-16366	158	17	ability	ability	NOUN
crl-16366	158	18	to	to	PART
crl-16366	158	19	multitask	multitask	VERB
crl-16366	158	20	while	while	SCONJ
crl-16366	158	21	chatting	chat	VERB
crl-16366	158	22	,	,	PUNCT
crl-16366	158	23	the	the	DET
crl-16366	158	24	convenience	convenience	NOUN
crl-16366	158	25	of	of	ADP
crl-16366	158	26	“	"	PUNCT
crl-16366	158	27	already	already	ADV
crl-16366	158	28	being	be	AUX
crl-16366	158	29	on	on	ADP
crl-16366	158	30	the	the	DET
crl-16366	158	31	computer	computer	NOUN
crl-16366	158	32	,	,	PUNCT
crl-16366	158	33	”	"	PUNCT
crl-16366	158	34	and	and	CCONJ
crl-16366	158	35	the	the	DET
crl-16366	158	36	visual	visual	ADJ
crl-16366	158	37	and	and	CCONJ
crl-16366	158	38	archival	archival	ADJ
crl-16366	158	39	aspects	aspect	NOUN
crl-16366	158	40	of	of	ADP
crl-16366	158	41	text	text	NOUN
crl-16366	158	42	-	-	PUNCT
crl-16366	158	43	based	base	VERB
crl-16366	158	44	chat	chat	NOUN
crl-16366	158	45	that	that	PRON
crl-16366	158	46	also	also	ADV
crl-16366	158	47	allows	allow	VERB
crl-16366	158	48	for	for	ADP
crl-16366	158	49	the	the	DET
crl-16366	158	50	sharing	sharing	NOUN
crl-16366	158	51	of	of	ADP
crl-16366	158	52	links	link	NOUN
crl-16366	158	53	.	.	PUNCT
crl-16366	159	1	as	as	SCONJ
crl-16366	159	2	one	one	NUM
crl-16366	159	3	participant	participant	NOUN
crl-16366	159	4	noted	note	VERB
crl-16366	159	5	:	:	PUNCT
crl-16366	159	6	chat	chat	PROPN
crl-16366	159	7	was	be	AUX
crl-16366	159	8	more	more	ADJ
crl-16366	159	9	user	user	NOUN
crl-16366	159	10	friendly	friendly	ADJ
crl-16366	159	11	than	than	ADP
crl-16366	159	12	the	the	DET
crl-16366	159	13	telephone	telephone	NOUN
crl-16366	159	14	.	.	PUNCT
crl-16366	160	1	i	i	PRON
crl-16366	160	2	think	think	VERB
crl-16366	160	3	that	that	SCONJ
crl-16366	160	4	seeing	see	VERB
crl-16366	160	5	the	the	DET
crl-16366	160	6	response	response	NOUN
crl-16366	160	7	in	in	ADP
crl-16366	160	8	a	a	DET
crl-16366	160	9	written	write	VERB
crl-16366	160	10	form	form	NOUN
crl-16366	160	11	helps	help	VERB
crl-16366	160	12	me	i	PRON
crl-16366	160	13	to	to	PART
crl-16366	160	14	crystallize	crystallize	VERB
crl-16366	160	15	my	my	PRON
crl-16366	160	16	understanding	understanding	NOUN
crl-16366	160	17	of	of	ADP
crl-16366	160	18	the	the	DET
crl-16366	160	19	answer	answer	NOUN
crl-16366	160	20	.	.	PUNCT
crl-16366	161	1	i	i	PRON
crl-16366	161	2	also	also	ADV
crl-16366	161	3	liked	like	VERB
crl-16366	161	4	the	the	DET
crl-16366	161	5	fact	fact	NOUN
crl-16366	161	6	that	that	SCONJ
crl-16366	161	7	the	the	DET
crl-16366	161	8	librarian	librarian	NOUN
crl-16366	161	9	could	could	AUX
crl-16366	161	10	easily	easily	ADV
crl-16366	161	11	send	send	VERB
crl-16366	161	12	me	i	PRON
crl-16366	161	13	links	link	NOUN
crl-16366	161	14	via	via	ADP
crl-16366	161	15	the	the	DET
crl-16366	161	16	chat	chat	NOUN
crl-16366	161	17	;	;	PUNCT
crl-16366	161	18	it	it	PRON
crl-16366	161	19	would	would	AUX
crl-16366	161	20	be	be	AUX
crl-16366	161	21	more	more	ADV
crl-16366	161	22	difficult	difficult	ADJ
crl-16366	161	23	to	to	PART
crl-16366	161	24	do	do	VERB
crl-16366	161	25	so	so	ADV
crl-16366	161	26	over	over	ADP
crl-16366	161	27	the	the	DET
crl-16366	161	28	telephone	telephone	NOUN
crl-16366	161	29	.	.	PUNCT
crl-16366	162	1	i	i	PRON
crl-16366	162	2	also	also	ADV
crl-16366	162	3	think	think	VERB
crl-16366	162	4	that	that	SCONJ
crl-16366	162	5	the	the	DET
crl-16366	162	6	chat	chat	NOUN
crl-16366	162	7	was	be	AUX
crl-16366	162	8	a	a	DET
crl-16366	162	9	lot	lot	NOUN
crl-16366	162	10	more	more	ADJ
crl-16366	162	11	to	to	ADP
crl-16366	162	12	the	the	DET
crl-16366	162	13	point	point	NOUN
crl-16366	162	14	,	,	PUNCT
crl-16366	162	15	without	without	ADP
crl-16366	162	16	being	be	AUX
crl-16366	162	17	curt	curt	NOUN
crl-16366	162	18	;	;	PUNCT
crl-16366	162	19	on	on	ADP
crl-16366	162	20	the	the	DET
crl-16366	162	21	telephone	telephone	NOUN
crl-16366	162	22	you	you	PRON
crl-16366	162	23	actually	actually	ADV
crl-16366	162	24	have	have	VERB
crl-16366	162	25	to	to	PART
crl-16366	162	26	converse	converse	VERB
crl-16366	162	27	with	with	ADP
crl-16366	162	28	the	the	DET
crl-16366	162	29	other	other	ADJ
crl-16366	162	30	person	person	NOUN
crl-16366	162	31	which	which	PRON
crl-16366	162	32	may	may	AUX
crl-16366	162	33	not	not	PART
crl-16366	162	34	be	be	AUX
crl-16366	162	35	ideal	ideal	ADJ
crl-16366	162	36	if	if	SCONJ
crl-16366	162	37	a	a	DET
crl-16366	162	38	quick	quick	ADJ
crl-16366	162	39	answer	answer	NOUN
crl-16366	162	40	is	be	AUX
crl-16366	162	41	needed	need	VERB
crl-16366	162	42	.	.	PUNCT
crl-16366	163	1	telephone	telephone	NOUN
crl-16366	163	2	was	be	AUX
crl-16366	163	3	the	the	DET
crl-16366	163	4	next	next	ADJ
crl-16366	163	5	most	most	ADV
crl-16366	163	6	preferred	preferred	ADJ
crl-16366	163	7	reference	reference	NOUN
crl-16366	163	8	medium	medium	NOUN
crl-16366	163	9	and	and	CCONJ
crl-16366	163	10	,	,	PUNCT
crl-16366	163	11	similar	similar	ADJ
crl-16366	163	12	to	to	PART
crl-16366	163	13	chat	chat	VERB
crl-16366	163	14	,	,	PUNCT
crl-16366	163	15	had	have	VERB
crl-16366	163	16	an	an	DET
crl-16366	163	17	extremely	extremely	ADV
crl-16366	163	18	fast	fast	ADJ
crl-16366	163	19	transaction	transaction	NOUN
crl-16366	163	20	time	time	NOUN
crl-16366	163	21	for	for	ADP
crl-16366	163	22	participants	participant	NOUN
crl-16366	163	23	.	.	PUNCT
crl-16366	164	1	in	in	ADP
crl-16366	164	2	fact	fact	NOUN
crl-16366	164	3	,	,	PUNCT
crl-16366	164	4	an	an	DET
crl-16366	164	5	immediate	immediate	ADJ
crl-16366	164	6	response	response	NOUN
crl-16366	164	7	was	be	AUX
crl-16366	164	8	the	the	DET
crl-16366	164	9	primary	primary	ADJ
crl-16366	164	10	factor	factor	NOUN
crl-16366	164	11	mentioned	mention	VERB
crl-16366	164	12	by	by	ADP
crl-16366	164	13	participants	participant	NOUN
crl-16366	164	14	for	for	ADP
crl-16366	164	15	why	why	SCONJ
crl-16366	164	16	they	they	PRON
crl-16366	164	17	liked	like	VERB
crl-16366	164	18	using	use	VERB
crl-16366	164	19	the	the	DET
crl-16366	164	20	telephone	telephone	NOUN
crl-16366	164	21	.	.	PUNCT
crl-16366	165	1	the	the	DET
crl-16366	165	2	other	other	ADJ
crl-16366	165	3	prominent	prominent	ADJ
crl-16366	165	4	factor	factor	NOUN
crl-16366	165	5	was	be	AUX
crl-16366	165	6	the	the	DET
crl-16366	165	7	real	real	ADJ
crl-16366	165	8	-	-	PUNCT
crl-16366	165	9	time	time	NOUN
crl-16366	165	10	interaction	interaction	NOUN
crl-16366	165	11	.	.	PUNCT
crl-16366	166	1	as	as	SCONJ
crl-16366	166	2	one	one	NUM
crl-16366	166	3	table	table	NOUN
crl-16366	166	4	5	5	NUM
crl-16366	166	5	reference	reference	NOUN
crl-16366	166	6	service	service	NOUN
crl-16366	166	7	preferences	preference	NOUN
crl-16366	166	8	for	for	ADP
crl-16366	166	9	research	research	NOUN
crl-16366	166	10	questions	question	NOUN
crl-16366	166	11	medium	medium	NOUN
crl-16366	166	12	f	f	X
crl-16366	166	13	%	%	NOUN
crl-16366	166	14	online	online	NOUN
crl-16366	166	15	chat	chat	NOUN
crl-16366	166	16	reference	reference	NOUN
crl-16366	166	17	16	16	NUM
crl-16366	166	18	53.3	53.3	NUM
crl-16366	166	19	%	%	NOUN
crl-16366	166	20	face	face	NOUN
crl-16366	166	21	-	-	PUNCT
crl-16366	166	22	to	to	ADP
crl-16366	166	23	-	-	PUNCT
crl-16366	166	24	face	face	NOUN
crl-16366	166	25	consultation	consultation	NOUN
crl-16366	166	26	8	8	NUM
crl-16366	166	27	26.7	26.7	NUM
crl-16366	166	28	%	%	NOUN
crl-16366	166	29	e	e	NOUN
crl-16366	166	30	-	-	NOUN
crl-16366	166	31	mail	mail	NOUN
crl-16366	166	32	reference	reference	NOUN
crl-16366	166	33	5	5	NUM
crl-16366	166	34	16.7	16.7	NUM
crl-16366	166	35	%	%	NOUN
crl-16366	166	36	telephone	telephone	NOUN
crl-16366	166	37	consultation	consultation	NOUN
crl-16366	166	38	1	1	NUM
crl-16366	166	39	3.3	3.3	NUM
crl-16366	166	40	%	%	NOUN
crl-16366	166	41	skype	skype	ADJ
crl-16366	166	42	video	video	NOUN
crl-16366	166	43	reference	reference	NOUN
crl-16366	166	44	0	0	NUM
crl-16366	166	45	0.0	0.0	NUM
crl-16366	166	46	%	%	NOUN
crl-16366	166	47	text	text	NOUN
crl-16366	166	48	0	0	NUM
crl-16366	166	49	0.0	0.0	NUM
crl-16366	166	50	%	%	NOUN
crl-16366	166	51	table	table	NOUN
crl-16366	166	52	6	6	NUM
crl-16366	166	53	reference	reference	NOUN
crl-16366	166	54	service	service	NOUN
crl-16366	166	55	preferences	preference	NOUN
crl-16366	166	56	for	for	ADP
crl-16366	166	57	factual	factual	ADJ
crl-16366	166	58	questions	question	NOUN
crl-16366	166	59	medium	medium	NOUN
crl-16366	167	1	f	f	X
crl-16366	167	2	%	%	NOUN
crl-16366	167	3	online	online	ADV
crl-16366	167	4	chat	chat	VERB
crl-16366	167	5	reference	reference	NOUN
crl-16366	167	6	18	18	NUM
crl-16366	167	7	60.0	60.0	NUM
crl-16366	167	8	%	%	NOUN
crl-16366	167	9	telephone	telephone	NOUN
crl-16366	167	10	consultation	consultation	NOUN
crl-16366	167	11	4	4	NUM
crl-16366	167	12	13.3	13.3	NUM
crl-16366	167	13	%	%	NOUN
crl-16366	167	14	text	text	NOUN
crl-16366	167	15	-	-	PUNCT
crl-16366	167	16	a	a	DET
crl-16366	167	17	-	-	PUNCT
crl-16366	167	18	librarian	librarian	NOUN
crl-16366	167	19	reference	reference	NOUN
crl-16366	167	20	3	3	NUM
crl-16366	167	21	10.0	10.0	NUM
crl-16366	167	22	%	%	NOUN
crl-16366	167	23	face	face	NOUN
crl-16366	167	24	-	-	PUNCT
crl-16366	167	25	to	to	ADP
crl-16366	167	26	-	-	PUNCT
crl-16366	167	27	face	face	NOUN
crl-16366	167	28	consultation	consultation	NOUN
crl-16366	167	29	2	2	NUM
crl-16366	167	30	6.7	6.7	NUM
crl-16366	167	31	%	%	NOUN
crl-16366	167	32	other	other	ADJ
crl-16366	167	33	2	2	NUM
crl-16366	167	34	6.7	6.7	NUM
crl-16366	167	35	%	%	NOUN
crl-16366	167	36	e	e	NOUN
crl-16366	167	37	-	-	NOUN
crl-16366	167	38	mail	mail	NOUN
crl-16366	167	39	reference	reference	NOUN
crl-16366	167	40	1	1	NUM
crl-16366	167	41	3.3	3.3	NUM
crl-16366	167	42	%	%	NOUN
crl-16366	167	43	skype	skype	ADJ
crl-16366	167	44	video	video	NOUN
crl-16366	167	45	reference	reference	NOUN
crl-16366	167	46	0	0	NUM
crl-16366	168	1	0.0	0.0	NUM
crl-16366	168	2	%	%	NOUN
crl-16366	168	3	a	a	DET
crl-16366	168	4	usability	usability	NOUN
crl-16366	168	5	evaluation	evaluation	NOUN
crl-16366	168	6	of	of	ADP
crl-16366	168	7	academic	academic	ADJ
crl-16366	168	8	virtual	virtual	ADJ
crl-16366	168	9	reference	reference	NOUN
crl-16366	168	10	services	service	NOUN
crl-16366	168	11	319	319	NUM
crl-16366	168	12	connections	connection	NOUN
crl-16366	168	13	.	.	PUNCT
crl-16366	169	1	second	second	ADV
crl-16366	169	2	,	,	PUNCT
crl-16366	169	3	while	while	SCONJ
crl-16366	169	4	some	some	PRON
crl-16366	169	5	lauded	laud	VERB
crl-16366	169	6	the	the	DET
crl-16366	169	7	ability	ability	NOUN
crl-16366	169	8	to	to	PART
crl-16366	169	9	see	see	VERB
crl-16366	169	10	and	and	CCONJ
crl-16366	169	11	hear	hear	VERB
crl-16366	169	12	the	the	DET
crl-16366	169	13	reference	reference	NOUN
crl-16366	169	14	librarian	librarian	NOUN
crl-16366	169	15	,	,	PUNCT
crl-16366	169	16	others	other	NOUN
crl-16366	169	17	did	do	AUX
crl-16366	169	18	not	not	PART
crl-16366	169	19	feel	feel	VERB
crl-16366	169	20	that	that	SCONJ
crl-16366	169	21	visual	visual	ADJ
crl-16366	169	22	cues	cue	NOUN
crl-16366	169	23	added	add	VERB
crl-16366	169	24	anything	anything	PRON
crl-16366	169	25	to	to	ADP
crl-16366	169	26	the	the	DET
crl-16366	169	27	process	process	NOUN
crl-16366	169	28	and	and	CCONJ
crl-16366	169	29	at	at	ADP
crl-16366	169	30	times	time	NOUN
crl-16366	169	31	made	make	VERB
crl-16366	169	32	them	they	PRON
crl-16366	169	33	feel	feel	VERB
crl-16366	169	34	uncomfortable	uncomfortable	ADJ
crl-16366	169	35	.	.	PUNCT
crl-16366	170	1	one	one	NUM
crl-16366	170	2	participant	participant	NOUN
crl-16366	170	3	noted	note	VERB
crl-16366	170	4	the	the	DET
crl-16366	170	5	differences	difference	NOUN
crl-16366	170	6	between	between	ADP
crl-16366	170	7	chat	chat	NOUN
crl-16366	170	8	and	and	CCONJ
crl-16366	170	9	skype	skype	ADJ
crl-16366	170	10	:	:	PUNCT
crl-16366	170	11	“	"	PUNCT
crl-16366	170	12	chat	chat	VERB
crl-16366	170	13	was	be	AUX
crl-16366	170	14	very	very	ADV
crl-16366	170	15	fast	fast	ADJ
crl-16366	170	16	and	and	CCONJ
crl-16366	170	17	simple	simple	ADJ
crl-16366	170	18	to	to	PART
crl-16366	170	19	use	use	VERB
crl-16366	170	20	—	—	PUNCT
crl-16366	170	21	i	i	PRON
crl-16366	170	22	did	do	AUX
crl-16366	170	23	n’t	not	PART
crl-16366	170	24	have	have	VERB
crl-16366	170	25	to	to	PART
crl-16366	170	26	download	download	VERB
crl-16366	170	27	a	a	DET
crl-16366	170	28	new	new	ADJ
crl-16366	170	29	program	program	NOUN
crl-16366	170	30	onto	onto	ADP
crl-16366	170	31	my	my	PRON
crl-16366	170	32	computer	computer	NOUN
crl-16366	170	33	to	to	PART
crl-16366	170	34	get	get	VERB
crl-16366	170	35	answers	answer	NOUN
crl-16366	170	36	.	.	PUNCT
crl-16366	171	1	also	also	ADV
crl-16366	171	2	,	,	PUNCT
crl-16366	171	3	being	be	AUX
crl-16366	171	4	able	able	ADJ
crl-16366	171	5	to	to	PART
crl-16366	171	6	see	see	VERB
crl-16366	171	7	and	and	CCONJ
crl-16366	171	8	hear	hear	VERB
crl-16366	171	9	the	the	DET
crl-16366	171	10	person	person	NOUN
crl-16366	171	11	made	make	VERB
crl-16366	171	12	me	i	PRON
crl-16366	171	13	feel	feel	VERB
crl-16366	171	14	a	a	DET
crl-16366	171	15	little	little	ADJ
crl-16366	171	16	weird	weird	ADJ
crl-16366	171	17	because	because	SCONJ
crl-16366	171	18	i	i	PRON
crl-16366	171	19	do	do	AUX
crl-16366	171	20	n’t	not	PART
crl-16366	171	21	usually	usually	ADV
crl-16366	171	22	communicate	communicate	VERB
crl-16366	171	23	with	with	ADP
crl-16366	171	24	people	people	NOUN
crl-16366	171	25	via	via	ADP
crl-16366	171	26	video	video	NOUN
crl-16366	171	27	chat	chat	NOUN
crl-16366	171	28	.	.	PUNCT
crl-16366	171	29	”	"	PUNCT
crl-16366	172	1	high	high	ADJ
crl-16366	172	2	usability	usability	NOUN
crl-16366	172	3	,	,	PUNCT
crl-16366	172	4	high	high	ADJ
crl-16366	172	5	satisfaction	satisfaction	NOUN
crl-16366	172	6	the	the	DET
crl-16366	172	7	international	international	ADJ
crl-16366	172	8	organization	organization	NOUN
crl-16366	172	9	for	for	ADP
crl-16366	172	10	standardization	standardization	NOUN
crl-16366	172	11	defined	define	VERB
crl-16366	172	12	usability	usability	NOUN
crl-16366	172	13	as	as	ADP
crl-16366	172	14	a	a	DET
crl-16366	172	15	person	person	NOUN
crl-16366	172	16	’s	’s	PART
crl-16366	172	17	ability	ability	NOUN
crl-16366	172	18	to	to	PART
crl-16366	172	19	use	use	VERB
crl-16366	172	20	a	a	DET
crl-16366	172	21	product	product	NOUN
crl-16366	172	22	or	or	CCONJ
crl-16366	172	23	service	service	NOUN
crl-16366	172	24	with	with	ADP
crl-16366	172	25	maximum	maximum	ADJ
crl-16366	172	26	effectiveness	effectiveness	NOUN
crl-16366	172	27	,	,	PUNCT
crl-16366	172	28	efficiency	efficiency	NOUN
crl-16366	172	29	,	,	PUNCT
crl-16366	172	30	and	and	CCONJ
crl-16366	172	31	satisfaction	satisfaction	NOUN
crl-16366	172	32	.	.	PUNCT
crl-16366	173	1	using	use	VERB
crl-16366	173	2	this	this	DET
crl-16366	173	3	framework	framework	NOUN
crl-16366	173	4	,	,	PUNCT
crl-16366	173	5	our	our	PRON
crl-16366	173	6	study	study	NOUN
crl-16366	173	7	found	find	VERB
crl-16366	173	8	a	a	DET
crl-16366	173	9	perfect	perfect	ADJ
crl-16366	173	10	positive	positive	ADJ
crl-16366	173	11	relationship	relationship	NOUN
crl-16366	173	12	between	between	ADP
crl-16366	173	13	user	user	NOUN
crl-16366	173	14	preferences	preference	NOUN
crl-16366	173	15	and	and	CCONJ
crl-16366	173	16	how	how	SCONJ
crl-16366	173	17	they	they	PRON
crl-16366	173	18	rated	rate	VERB
crl-16366	173	19	each	each	DET
crl-16366	173	20	reference	reference	NOUN
crl-16366	173	21	service	service	NOUN
crl-16366	173	22	across	across	ADP
crl-16366	173	23	usability	usability	NOUN
crl-16366	173	24	factors	factor	NOUN
crl-16366	173	25	—	—	PUNCT
crl-16366	173	26	the	the	PRON
crl-16366	173	27	higher	high	ADJ
crl-16366	173	28	the	the	DET
crl-16366	173	29	usability	usability	NOUN
crl-16366	173	30	,	,	PUNCT
crl-16366	173	31	the	the	PRON
crl-16366	173	32	more	more	ADV
crl-16366	173	33	highly	highly	ADV
crl-16366	173	34	rated	rate	VERB
crl-16366	173	35	the	the	DET
crl-16366	173	36	reference	reference	NOUN
crl-16366	173	37	service	service	NOUN
crl-16366	173	38	was	be	AUX
crl-16366	173	39	.	.	PUNCT
crl-16366	174	1	in	in	ADP
crl-16366	174	2	other	other	ADJ
crl-16366	174	3	words	word	NOUN
crl-16366	174	4	,	,	PUNCT
crl-16366	174	5	the	the	PRON
crl-16366	174	6	higher	high	ADJ
crl-16366	174	7	the	the	DET
crl-16366	174	8	participant	participant	NOUN
crl-16366	174	9	’s	’s	PART
crl-16366	174	10	return	return	NOUN
crl-16366	174	11	-	-	PUNCT
crl-16366	174	12	on	on	ADP
crl-16366	174	13	-	-	PUNCT
crl-16366	174	14	investment	investment	NOUN
crl-16366	174	15	in	in	ADP
crl-16366	174	16	terms	term	NOUN
crl-16366	174	17	of	of	ADP
crl-16366	174	18	time	time	NOUN
crl-16366	174	19	and	and	CCONJ
crl-16366	174	20	mental	mental	ADJ
crl-16366	174	21	effort	effort	NOUN
crl-16366	174	22	,	,	PUNCT
crl-16366	174	23	the	the	PRON
crl-16366	174	24	more	more	ADV
crl-16366	174	25	highly	highly	ADV
crl-16366	174	26	rated	rate	VERB
crl-16366	174	27	the	the	DET
crl-16366	174	28	service	service	NOUN
crl-16366	174	29	.	.	PUNCT
crl-16366	175	1	this	this	PRON
crl-16366	175	2	supports	support	VERB
crl-16366	175	3	the	the	DET
crl-16366	175	4	concept	concept	NOUN
crl-16366	175	5	from	from	ADP
crl-16366	175	6	warwick	warwick	PROPN
crl-16366	175	7	et	et	PROPN
crl-16366	175	8	al	al	PROPN
crl-16366	175	9	.	.	PROPN
crl-16366	175	10	of	of	ADP
crl-16366	175	11	strategic	strategic	ADJ
crl-16366	175	12	satisficing	satisficing	NOUN
crl-16366	175	13	,	,	PUNCT
crl-16366	175	14	where	where	SCONJ
crl-16366	175	15	students	student	NOUN
crl-16366	175	16	choose	choose	VERB
crl-16366	175	17	the	the	DET
crl-16366	175	18	information	information	NOUN
crl-16366	175	19	-	-	PUNCT
crl-16366	175	20	seeking	seek	VERB
crl-16366	175	21	paths	path	NOUN
crl-16366	175	22	that	that	PRON
crl-16366	175	23	are	be	AUX
crl-16366	175	24	most	most	ADV
crl-16366	175	25	comfortable	comfortable	ADJ
crl-16366	175	26	and	and	CCONJ
crl-16366	175	27	convenient	convenient	ADJ
crl-16366	175	28	for	for	ADP
crl-16366	175	29	them.45	them.45	NOUN
crl-16366	175	30	the	the	DET
crl-16366	175	31	results	result	NOUN
crl-16366	175	32	of	of	ADP
crl-16366	175	33	the	the	DET
crl-16366	175	34	study	study	NOUN
crl-16366	175	35	suggest	suggest	VERB
crl-16366	175	36	that	that	SCONJ
crl-16366	175	37	each	each	PRON
crl-16366	175	38	of	of	ADP
crl-16366	175	39	its	its	PRON
crl-16366	175	40	three	three	NUM
crl-16366	175	41	research	research	NOUN
crl-16366	175	42	questions	question	NOUN
crl-16366	175	43	can	can	AUX
crl-16366	175	44	be	be	AUX
crl-16366	175	45	answered	answer	VERB
crl-16366	175	46	:	:	PUNCT
crl-16366	175	47	online	online	ADJ
crl-16366	175	48	chat	chat	NOUN
crl-16366	175	49	was	be	AUX
crl-16366	175	50	found	find	VERB
crl-16366	175	51	to	to	PART
crl-16366	175	52	be	be	AUX
crl-16366	175	53	the	the	DET
crl-16366	175	54	most	most	ADV
crl-16366	175	55	usable	usable	ADJ
crl-16366	175	56	and	and	CCONJ
crl-16366	175	57	participant	participant	ADJ
crl-16366	175	58	preference	preference	NOUN
crl-16366	175	59	was	be	AUX
crl-16366	175	60	independent	independent	ADJ
crl-16366	175	61	of	of	ADP
crl-16366	175	62	all	all	DET
crl-16366	175	63	other	other	ADJ
crl-16366	175	64	factors	factor	NOUN
crl-16366	175	65	examined	examine	VERB
crl-16366	175	66	including	include	VERB
crl-16366	175	67	type	type	NOUN
crl-16366	175	68	of	of	ADP
crl-16366	175	69	question	question	NOUN
crl-16366	175	70	,	,	PUNCT
crl-16366	175	71	university	university	NOUN
crl-16366	175	72	service	service	NOUN
crl-16366	175	73	tested	test	VERB
crl-16366	175	74	,	,	PUNCT
crl-16366	175	75	gender	gender	NOUN
crl-16366	175	76	,	,	PUNCT
crl-16366	175	77	race	race	NOUN
crl-16366	175	78	,	,	PUNCT
crl-16366	175	79	academic	academic	ADJ
crl-16366	175	80	status	status	NOUN
crl-16366	175	81	,	,	PUNCT
crl-16366	175	82	or	or	CCONJ
crl-16366	175	83	age	age	NOUN
crl-16366	175	84	.	.	PUNCT
crl-16366	176	1	study	study	NOUN
crl-16366	176	2	limitations	limitation	NOUN
crl-16366	176	3	the	the	DET
crl-16366	176	4	study	study	NOUN
crl-16366	176	5	had	have	VERB
crl-16366	176	6	four	four	NUM
crl-16366	176	7	primary	primary	ADJ
crl-16366	176	8	limitations	limitation	NOUN
crl-16366	176	9	.	.	PUNCT
crl-16366	177	1	first	first	ADV
crl-16366	177	2	,	,	PUNCT
crl-16366	177	3	the	the	DET
crl-16366	177	4	study	study	NOUN
crl-16366	177	5	conducted	conduct	VERB
crl-16366	177	6	a	a	DET
crl-16366	177	7	usability	usability	NOUN
crl-16366	177	8	evaluation	evaluation	NOUN
crl-16366	177	9	instead	instead	ADV
crl-16366	177	10	of	of	ADP
crl-16366	177	11	a	a	DET
crl-16366	177	12	traditional	traditional	ADJ
crl-16366	177	13	usability	usability	NOUN
crl-16366	177	14	test	test	NOUN
crl-16366	177	15	with	with	ADP
crl-16366	177	16	participants	participant	NOUN
crl-16366	177	17	in	in	ADP
crl-16366	177	18	a	a	DET
crl-16366	177	19	lab	lab	NOUN
crl-16366	177	20	setting	setting	NOUN
crl-16366	177	21	;	;	PUNCT
crl-16366	177	22	outside	outside	ADP
crl-16366	177	23	of	of	ADP
crl-16366	177	24	this	this	DET
crl-16366	177	25	controlled	control	VERB
crl-16366	177	26	testing	testing	NOUN
crl-16366	177	27	environment	environment	NOUN
crl-16366	177	28	,	,	PUNCT
crl-16366	177	29	the	the	DET
crl-16366	177	30	study	study	NOUN
crl-16366	177	31	relied	rely	VERB
crl-16366	177	32	on	on	ADP
crl-16366	177	33	the	the	DET
crl-16366	177	34	selfreports	selfreport	NOUN
crl-16366	177	35	of	of	ADP
crl-16366	177	36	students	student	NOUN
crl-16366	177	37	under	under	ADP
crl-16366	177	38	the	the	DET
crl-16366	177	39	assumption	assumption	NOUN
crl-16366	177	40	that	that	SCONJ
crl-16366	177	41	they	they	PRON
crl-16366	177	42	actually	actually	ADV
crl-16366	177	43	completed	complete	VERB
crl-16366	177	44	all	all	DET
crl-16366	177	45	tasks	task	NOUN
crl-16366	177	46	and	and	CCONJ
crl-16366	177	47	participant	participant	NOUN
crl-16366	177	48	put	put	VERB
crl-16366	177	49	it	it	PRON
crl-16366	177	50	,	,	PUNCT
crl-16366	177	51	“	"	PUNCT
crl-16366	177	52	i	i	PRON
crl-16366	177	53	like	like	VERB
crl-16366	177	54	the	the	DET
crl-16366	177	55	telephone	telephone	NOUN
crl-16366	177	56	for	for	ADP
crl-16366	177	57	when	when	SCONJ
crl-16366	177	58	i	i	PRON
crl-16366	177	59	need	need	VERB
crl-16366	177	60	information	information	NOUN
crl-16366	177	61	quickly	quickly	ADV
crl-16366	177	62	and	and	CCONJ
crl-16366	177	63	right	right	ADV
crl-16366	177	64	then	then	ADV
crl-16366	177	65	.	.	PUNCT
crl-16366	177	66	”	"	PUNCT
crl-16366	178	1	another	another	PRON
crl-16366	178	2	noted	note	VERB
crl-16366	178	3	,	,	PUNCT
crl-16366	178	4	“	"	PUNCT
crl-16366	178	5	through	through	ADP
crl-16366	178	6	telephone	telephone	NOUN
crl-16366	178	7	you	you	PRON
crl-16366	178	8	can	can	AUX
crl-16366	178	9	again	again	ADV
crl-16366	178	10	ask	ask	VERB
crl-16366	178	11	questions	question	NOUN
crl-16366	178	12	or	or	CCONJ
crl-16366	178	13	recheck	recheck	VERB
crl-16366	178	14	something	something	PRON
crl-16366	178	15	with	with	ADP
crl-16366	178	16	the	the	DET
crl-16366	178	17	person	person	NOUN
crl-16366	178	18	and	and	CCONJ
crl-16366	178	19	would	would	AUX
crl-16366	178	20	receive	receive	VERB
crl-16366	178	21	more	more	ADV
crl-16366	178	22	accurate	accurate	ADJ
crl-16366	178	23	response	response	NOUN
crl-16366	178	24	in	in	ADP
crl-16366	178	25	a	a	DET
crl-16366	178	26	timely	timely	ADJ
crl-16366	178	27	manner	manner	NOUN
crl-16366	178	28	.	.	PUNCT
crl-16366	178	29	”	"	PUNCT
crl-16366	179	1	one	one	NUM
crl-16366	179	2	negative	negative	ADJ
crl-16366	179	3	for	for	ADP
crl-16366	179	4	telephone	telephone	NOUN
crl-16366	179	5	service	service	NOUN
crl-16366	179	6	is	be	AUX
crl-16366	179	7	that	that	SCONJ
crl-16366	179	8	it	it	PRON
crl-16366	179	9	may	may	AUX
crl-16366	179	10	cost	cost	VERB
crl-16366	179	11	students	student	NOUN
crl-16366	179	12	money	money	NOUN
crl-16366	179	13	by	by	ADP
crl-16366	179	14	using	use	VERB
crl-16366	179	15	limited	limited	ADJ
crl-16366	179	16	cell	cell	NOUN
crl-16366	179	17	phone	phone	NOUN
crl-16366	179	18	minutes	minute	NOUN
crl-16366	179	19	.	.	PUNCT
crl-16366	180	1	e	e	X
crl-16366	180	2	-	-	NOUN
crl-16366	180	3	mail	mail	NOUN
crl-16366	180	4	was	be	AUX
crl-16366	180	5	the	the	DET
crl-16366	180	6	third	third	ADV
crl-16366	180	7	-	-	PUNCT
crl-16366	180	8	rated	rate	VERB
crl-16366	180	9	reference	reference	NOUN
crl-16366	180	10	service	service	NOUN
crl-16366	180	11	.	.	PUNCT
crl-16366	181	1	unlike	unlike	ADP
crl-16366	181	2	the	the	DET
crl-16366	181	3	other	other	ADJ
crl-16366	181	4	four	four	NUM
crl-16366	181	5	services	service	NOUN
crl-16366	181	6	,	,	PUNCT
crl-16366	181	7	the	the	DET
crl-16366	181	8	majority	majority	NOUN
crl-16366	181	9	of	of	ADP
crl-16366	181	10	e	e	NOUN
crl-16366	181	11	-	-	NOUN
crl-16366	181	12	mail	mail	NOUN
crl-16366	181	13	transactions	transaction	NOUN
crl-16366	181	14	took	take	VERB
crl-16366	181	15	over	over	ADP
crl-16366	181	16	12	12	NUM
crl-16366	181	17	hours	hour	NOUN
crl-16366	181	18	to	to	PART
crl-16366	181	19	complete	complete	VERB
crl-16366	181	20	.	.	PUNCT
crl-16366	182	1	while	while	SCONJ
crl-16366	182	2	it	it	PRON
crl-16366	182	3	is	be	AUX
crl-16366	182	4	much	much	ADV
crl-16366	182	5	slower	slow	ADJ
crl-16366	182	6	compared	compare	VERB
crl-16366	182	7	to	to	ADP
crl-16366	182	8	the	the	DET
crl-16366	182	9	other	other	ADJ
crl-16366	182	10	services	service	NOUN
crl-16366	182	11	,	,	PUNCT
crl-16366	182	12	strong	strong	ADJ
crl-16366	182	13	points	point	NOUN
crl-16366	182	14	include	include	VERB
crl-16366	182	15	the	the	DET
crl-16366	182	16	ability	ability	NOUN
crl-16366	182	17	to	to	PART
crl-16366	182	18	ask	ask	VERB
crl-16366	182	19	a	a	DET
crl-16366	182	20	detailed	detailed	ADJ
crl-16366	182	21	question	question	NOUN
crl-16366	182	22	and	and	CCONJ
crl-16366	182	23	receive	receive	VERB
crl-16366	182	24	a	a	DET
crl-16366	182	25	similarly	similarly	ADV
crl-16366	182	26	detailed	detailed	ADJ
crl-16366	182	27	response	response	NOUN
crl-16366	182	28	with	with	ADP
crl-16366	182	29	web	web	NOUN
crl-16366	182	30	links	link	NOUN
crl-16366	182	31	.	.	PUNCT
crl-16366	183	1	in	in	ADP
crl-16366	183	2	addition	addition	NOUN
crl-16366	183	3	,	,	PUNCT
crl-16366	183	4	it	it	PRON
crl-16366	183	5	serves	serve	VERB
crl-16366	183	6	as	as	ADP
crl-16366	183	7	a	a	DET
crl-16366	183	8	written	write	VERB
crl-16366	183	9	record	record	NOUN
crl-16366	183	10	that	that	PRON
crl-16366	183	11	can	can	AUX
crl-16366	183	12	be	be	AUX
crl-16366	183	13	referred	refer	VERB
crl-16366	183	14	back	back	ADV
crl-16366	183	15	to	to	ADP
crl-16366	183	16	anytime	anytime	NOUN
crl-16366	183	17	.	.	PUNCT
crl-16366	184	1	one	one	NUM
crl-16366	184	2	participant	participant	NOUN
crl-16366	184	3	noted	note	VERB
crl-16366	184	4	,	,	PUNCT
crl-16366	184	5	“	"	PUNCT
crl-16366	184	6	[	[	X
crl-16366	184	7	e	e	NOUN
crl-16366	184	8	-	-	NOUN
crl-16366	184	9	mail	mail	NOUN
crl-16366	184	10	]	]	PUNCT
crl-16366	184	11	communication	communication	NOUN
crl-16366	184	12	allows	allow	VERB
crl-16366	184	13	for	for	ADP
crl-16366	184	14	the	the	DET
crl-16366	184	15	responder	responder	NOUN
crl-16366	184	16	to	to	PART
crl-16366	184	17	provided	provide	VERB
crl-16366	184	18	[	[	X
crl-16366	184	19	sic	sic	X
crl-16366	184	20	]	]	X
crl-16366	184	21	detailed	detailed	ADJ
crl-16366	184	22	information	information	NOUN
crl-16366	184	23	along	along	ADP
crl-16366	184	24	with	with	ADP
crl-16366	184	25	links	link	NOUN
crl-16366	184	26	,	,	PUNCT
crl-16366	184	27	examples	example	NOUN
crl-16366	184	28	,	,	PUNCT
crl-16366	184	29	and	and	CCONJ
crl-16366	184	30	attachments	attachment	NOUN
crl-16366	184	31	.	.	PUNCT
crl-16366	184	32	”	"	PUNCT
crl-16366	185	1	text	text	NOUN
crl-16366	185	2	messaging	messaging	NOUN
crl-16366	185	3	was	be	AUX
crl-16366	185	4	rated	rate	VERB
crl-16366	185	5	much	much	ADV
crl-16366	185	6	lower	low	ADJ
crl-16366	185	7	than	than	SCONJ
crl-16366	185	8	expected	expect	VERB
crl-16366	185	9	given	give	VERB
crl-16366	185	10	the	the	DET
crl-16366	185	11	prevalence	prevalence	NOUN
crl-16366	185	12	in	in	ADP
crl-16366	185	13	which	which	PRON
crl-16366	185	14	students	student	NOUN
crl-16366	185	15	use	use	VERB
crl-16366	185	16	text	text	NOUN
crl-16366	185	17	messaging	message	VERB
crl-16366	185	18	for	for	ADP
crl-16366	185	19	social	social	ADJ
crl-16366	185	20	communication	communication	NOUN
crl-16366	185	21	.	.	PUNCT
crl-16366	186	1	participants	participant	NOUN
crl-16366	186	2	noted	note	VERB
crl-16366	186	3	that	that	SCONJ
crl-16366	186	4	one	one	NUM
crl-16366	186	5	of	of	ADP
crl-16366	186	6	the	the	DET
crl-16366	186	7	reasons	reason	NOUN
crl-16366	186	8	text	text	NOUN
crl-16366	186	9	was	be	AUX
crl-16366	186	10	rated	rate	VERB
crl-16366	186	11	so	so	ADV
crl-16366	186	12	low	low	ADJ
crl-16366	186	13	was	be	AUX
crl-16366	186	14	that	that	SCONJ
crl-16366	186	15	,	,	PUNCT
crl-16366	186	16	although	although	SCONJ
crl-16366	186	17	it	it	PRON
crl-16366	186	18	is	be	AUX
crl-16366	186	19	very	very	ADV
crl-16366	186	20	similar	similar	ADJ
crl-16366	186	21	to	to	ADP
crl-16366	186	22	online	online	ADJ
crl-16366	186	23	chat	chat	NOUN
crl-16366	186	24	,	,	PUNCT
crl-16366	186	25	they	they	PRON
crl-16366	186	26	had	have	VERB
crl-16366	186	27	to	to	PART
crl-16366	186	28	remember	remember	VERB
crl-16366	186	29	a	a	DET
crl-16366	186	30	phone	phone	NOUN
crl-16366	186	31	number	number	NOUN
crl-16366	186	32	and	and	CCONJ
crl-16366	186	33	use	use	VERB
crl-16366	186	34	a	a	DET
crl-16366	186	35	cell	cell	NOUN
crl-16366	186	36	phone	phone	NOUN
crl-16366	186	37	as	as	SCONJ
crl-16366	186	38	opposed	oppose	VERB
crl-16366	186	39	to	to	ADP
crl-16366	186	40	just	just	ADV
crl-16366	186	41	opening	open	VERB
crl-16366	186	42	a	a	DET
crl-16366	186	43	web	web	NOUN
crl-16366	186	44	browser	browser	NOUN
crl-16366	186	45	and	and	CCONJ
crl-16366	186	46	engaging	engage	VERB
crl-16366	186	47	in	in	ADP
crl-16366	186	48	an	an	DET
crl-16366	186	49	online	online	ADJ
crl-16366	186	50	chat	chat	NOUN
crl-16366	186	51	from	from	ADP
crl-16366	186	52	their	their	PRON
crl-16366	186	53	computer	computer	NOUN
crl-16366	186	54	.	.	PUNCT
crl-16366	187	1	as	as	SCONJ
crl-16366	187	2	one	one	NUM
crl-16366	187	3	participant	participant	NOUN
crl-16366	187	4	noted	note	VERB
crl-16366	187	5	,	,	PUNCT
crl-16366	187	6	“	"	PUNCT
crl-16366	187	7	i	i	PRON
crl-16366	187	8	liked	like	VERB
crl-16366	187	9	chat	chat	VERB
crl-16366	187	10	better	well	ADJ
crl-16366	187	11	than	than	ADP
crl-16366	187	12	text	text	NOUN
crl-16366	187	13	messaging	message	VERB
crl-16366	187	14	because	because	SCONJ
crl-16366	187	15	it	it	PRON
crl-16366	187	16	was	be	AUX
crl-16366	187	17	all	all	PRON
crl-16366	187	18	on	on	ADP
crl-16366	187	19	the	the	DET
crl-16366	187	20	computer	computer	NOUN
crl-16366	187	21	.	.	PUNCT
crl-16366	188	1	the	the	DET
crl-16366	188	2	chat	chat	NOUN
crl-16366	188	3	told	tell	VERB
crl-16366	188	4	me	i	PRON
crl-16366	188	5	when	when	SCONJ
crl-16366	188	6	the	the	DET
crl-16366	188	7	person	person	NOUN
crl-16366	188	8	was	be	AUX
crl-16366	188	9	responding	respond	VERB
crl-16366	189	1	so	so	ADV
crl-16366	189	2	i	i	PRON
crl-16366	189	3	liked	like	VERB
crl-16366	189	4	that	that	PRON
crl-16366	189	5	.	.	PUNCT
crl-16366	190	1	i	i	PRON
crl-16366	190	2	was	be	AUX
crl-16366	190	3	n’t	not	PART
crl-16366	190	4	just	just	ADV
crl-16366	190	5	waiting	wait	VERB
crl-16366	190	6	around	around	ADP
crl-16366	190	7	.	.	PUNCT
crl-16366	190	8	”	"	PUNCT
crl-16366	191	1	another	another	DET
crl-16366	191	2	issue	issue	NOUN
crl-16366	191	3	was	be	AUX
crl-16366	191	4	the	the	DET
crl-16366	191	5	quality	quality	NOUN
crl-16366	191	6	of	of	ADP
crl-16366	191	7	support	support	NOUN
crl-16366	191	8	for	for	ADP
crl-16366	191	9	text	text	NOUN
crl-16366	191	10	messaging	message	VERB
crl-16366	191	11	reference	reference	NOUN
crl-16366	191	12	services	service	NOUN
crl-16366	191	13	as	as	SCONJ
crl-16366	191	14	several	several	ADJ
crl-16366	191	15	participants	participant	NOUN
crl-16366	191	16	noted	note	VERB
crl-16366	191	17	they	they	PRON
crl-16366	191	18	never	never	ADV
crl-16366	191	19	received	receive	VERB
crl-16366	191	20	a	a	DET
crl-16366	191	21	response	response	NOUN
crl-16366	191	22	at	at	ADV
crl-16366	191	23	all	all	ADV
crl-16366	191	24	and	and	CCONJ
crl-16366	191	25	gave	give	VERB
crl-16366	191	26	up	up	ADP
crl-16366	191	27	.	.	PUNCT
crl-16366	192	1	skype	skype	PROPN
crl-16366	192	2	was	be	AUX
crl-16366	192	3	the	the	DET
crl-16366	192	4	lowest	lowest	ADV
crl-16366	192	5	-	-	PUNCT
crl-16366	192	6	rated	rate	VERB
crl-16366	192	7	reference	reference	NOUN
crl-16366	192	8	service	service	NOUN
crl-16366	192	9	.	.	PUNCT
crl-16366	193	1	analysis	analysis	NOUN
crl-16366	193	2	of	of	ADP
crl-16366	193	3	participant	participant	ADJ
crl-16366	193	4	comments	comment	NOUN
crl-16366	193	5	suggests	suggest	VERB
crl-16366	193	6	that	that	SCONJ
crl-16366	193	7	this	this	DET
crl-16366	193	8	low	low	ADJ
crl-16366	193	9	rating	rating	NOUN
crl-16366	193	10	was	be	AUX
crl-16366	193	11	due	due	ADJ
crl-16366	193	12	to	to	ADP
crl-16366	193	13	a	a	DET
crl-16366	193	14	host	host	NOUN
crl-16366	193	15	of	of	ADP
crl-16366	193	16	problems	problem	NOUN
crl-16366	193	17	.	.	PUNCT
crl-16366	194	1	first	first	ADV
crl-16366	194	2	was	be	AUX
crl-16366	194	3	technical	technical	ADJ
crl-16366	194	4	in	in	ADP
crl-16366	194	5	nature	nature	NOUN
crl-16366	194	6	—	—	PUNCT
crl-16366	194	7	some	some	PRON
crl-16366	194	8	could	could	AUX
crl-16366	194	9	not	not	PART
crl-16366	194	10	get	get	VERB
crl-16366	194	11	the	the	DET
crl-16366	194	12	software	software	NOUN
crl-16366	194	13	to	to	PART
crl-16366	194	14	work	work	VERB
crl-16366	194	15	properly	properly	ADV
crl-16366	194	16	,	,	PUNCT
crl-16366	194	17	some	some	PRON
crl-16366	194	18	did	do	AUX
crl-16366	194	19	not	not	PART
crl-16366	194	20	have	have	VERB
crl-16366	194	21	a	a	DET
crl-16366	194	22	functional	functional	ADJ
crl-16366	194	23	webcam	webcam	NOUN
crl-16366	194	24	,	,	PUNCT
crl-16366	194	25	and	and	CCONJ
crl-16366	194	26	others	other	NOUN
crl-16366	194	27	had	have	AUX
crl-16366	194	28	slow	slow	ADJ
crl-16366	194	29	320	320	NUM
crl-16366	194	30	college	college	NOUN
crl-16366	194	31	&	&	CCONJ
crl-16366	194	32	research	research	PROPN
crl-16366	194	33	libraries	library	NOUN
crl-16366	194	34	may	may	AUX
crl-16366	194	35	2014	2014	NUM
crl-16366	194	36	completed	complete	VERB
crl-16366	194	37	each	each	PRON
crl-16366	194	38	of	of	ADP
crl-16366	194	39	the	the	DET
crl-16366	194	40	usability	usability	NOUN
crl-16366	194	41	surveys	survey	NOUN
crl-16366	194	42	in	in	ADP
crl-16366	194	43	a	a	DET
crl-16366	194	44	valid	valid	ADJ
crl-16366	194	45	,	,	PUNCT
crl-16366	194	46	authentic	authentic	ADJ
crl-16366	194	47	manner	manner	NOUN
crl-16366	194	48	.	.	PUNCT
crl-16366	195	1	second	second	ADV
crl-16366	195	2	,	,	PUNCT
crl-16366	195	3	a	a	DET
crl-16366	195	4	low	low	ADJ
crl-16366	195	5	sample	sample	NOUN
crl-16366	195	6	size	size	NOUN
crl-16366	195	7	of	of	ADP
crl-16366	195	8	only	only	ADV
crl-16366	195	9	31	31	NUM
crl-16366	195	10	student	student	NOUN
crl-16366	195	11	participants	participant	NOUN
crl-16366	195	12	evaluating	evaluate	VERB
crl-16366	195	13	two	two	NUM
crl-16366	195	14	university	university	NOUN
crl-16366	195	15	reference	reference	NOUN
crl-16366	195	16	services	service	NOUN
crl-16366	195	17	limits	limit	VERB
crl-16366	195	18	the	the	DET
crl-16366	195	19	study	study	NOUN
crl-16366	195	20	’s	’s	SYM
crl-16366	195	21	internal	internal	ADJ
crl-16366	195	22	and	and	CCONJ
crl-16366	195	23	external	external	ADJ
crl-16366	195	24	validity	validity	NOUN
crl-16366	195	25	and	and	CCONJ
crl-16366	195	26	overall	overall	ADJ
crl-16366	195	27	generalizability	generalizability	NOUN
crl-16366	195	28	.	.	PUNCT
crl-16366	196	1	the	the	DET
crl-16366	196	2	third	third	ADJ
crl-16366	196	3	major	major	ADJ
crl-16366	196	4	limitation	limitation	NOUN
crl-16366	196	5	was	be	AUX
crl-16366	196	6	that	that	SCONJ
crl-16366	196	7	skype	skype	ADJ
crl-16366	196	8	reference	reference	NOUN
crl-16366	196	9	services	service	NOUN
crl-16366	196	10	were	be	AUX
crl-16366	196	11	not	not	PART
crl-16366	196	12	offered	offer	VERB
crl-16366	196	13	at	at	ADP
crl-16366	196	14	both	both	DET
crl-16366	196	15	reference	reference	NOUN
crl-16366	196	16	departments	department	NOUN
crl-16366	196	17	,	,	PUNCT
crl-16366	196	18	and	and	CCONJ
crl-16366	196	19	therefore	therefore	ADV
crl-16366	196	20	only	only	ADV
crl-16366	196	21	half	half	NOUN
crl-16366	196	22	of	of	ADP
crl-16366	196	23	the	the	DET
crl-16366	196	24	participants	participant	NOUN
crl-16366	196	25	were	be	AUX
crl-16366	196	26	able	able	ADJ
crl-16366	196	27	to	to	PART
crl-16366	196	28	evaluate	evaluate	VERB
crl-16366	196	29	and	and	CCONJ
crl-16366	196	30	test	test	VERB
crl-16366	196	31	this	this	DET
crl-16366	196	32	service	service	NOUN
crl-16366	196	33	.	.	PUNCT
crl-16366	197	1	the	the	DET
crl-16366	197	2	last	last	ADJ
crl-16366	197	3	primary	primary	ADJ
crl-16366	197	4	limitation	limitation	NOUN
crl-16366	197	5	had	have	VERB
crl-16366	197	6	to	to	PART
crl-16366	197	7	do	do	VERB
crl-16366	197	8	with	with	ADP
crl-16366	197	9	the	the	DET
crl-16366	197	10	quality	quality	NOUN
crl-16366	197	11	of	of	ADP
crl-16366	197	12	scenarios	scenario	NOUN
crl-16366	197	13	used	use	VERB
crl-16366	197	14	to	to	PART
crl-16366	197	15	test	test	VERB
crl-16366	197	16	the	the	DET
crl-16366	197	17	reference	reference	NOUN
crl-16366	197	18	services	service	NOUN
crl-16366	197	19	.	.	PUNCT
crl-16366	198	1	feedback	feedback	NOUN
crl-16366	198	2	from	from	ADP
crl-16366	198	3	one	one	NUM
crl-16366	198	4	library	library	NOUN
crl-16366	198	5	’s	’s	PART
crl-16366	198	6	reference	reference	NOUN
crl-16366	198	7	service	service	NOUN
crl-16366	198	8	staff	staff	NOUN
crl-16366	198	9	was	be	AUX
crl-16366	198	10	that	that	SCONJ
crl-16366	198	11	the	the	DET
crl-16366	198	12	redundant	redundant	ADJ
crl-16366	198	13	questions	question	NOUN
crl-16366	198	14	being	be	AUX
crl-16366	198	15	asked	ask	VERB
crl-16366	198	16	allowed	allow	VERB
crl-16366	198	17	them	they	PRON
crl-16366	198	18	to	to	PART
crl-16366	198	19	recognize	recognize	VERB
crl-16366	198	20	participants	participant	NOUN
crl-16366	198	21	in	in	ADP
crl-16366	198	22	the	the	DET
crl-16366	198	23	study	study	NOUN
crl-16366	198	24	and	and	CCONJ
crl-16366	198	25	may	may	AUX
crl-16366	198	26	have	have	AUX
crl-16366	198	27	slightly	slightly	ADV
crl-16366	198	28	influenced	influence	VERB
crl-16366	198	29	the	the	DET
crl-16366	198	30	quality	quality	NOUN
crl-16366	198	31	of	of	ADP
crl-16366	198	32	responses	response	NOUN
crl-16366	198	33	they	they	PRON
crl-16366	198	34	received	receive	VERB
crl-16366	198	35	.	.	PUNCT
crl-16366	199	1	conclusion	conclusion	VERB
crl-16366	199	2	the	the	DET
crl-16366	199	3	study	study	NOUN
crl-16366	199	4	’s	’s	PART
crl-16366	199	5	implications	implication	NOUN
crl-16366	199	6	center	center	NOUN
crl-16366	199	7	on	on	ADP
crl-16366	199	8	the	the	DET
crl-16366	199	9	fact	fact	NOUN
crl-16366	199	10	that	that	SCONJ
crl-16366	199	11	it	it	PRON
crl-16366	199	12	represents	represent	VERB
crl-16366	199	13	one	one	NUM
crl-16366	199	14	of	of	ADP
crl-16366	199	15	the	the	DET
crl-16366	199	16	first	first	ADJ
crl-16366	199	17	formal	formal	ADJ
crl-16366	199	18	usability	usability	NOUN
crl-16366	199	19	evaluations	evaluation	NOUN
crl-16366	199	20	of	of	ADP
crl-16366	199	21	library	library	NOUN
crl-16366	199	22	virtual	virtual	ADJ
crl-16366	199	23	reference	reference	NOUN
crl-16366	199	24	services	service	NOUN
crl-16366	199	25	using	use	VERB
crl-16366	199	26	a	a	DET
crl-16366	199	27	usability	usability	NOUN
crl-16366	199	28	framework	framework	NOUN
crl-16366	199	29	.	.	PUNCT
crl-16366	200	1	five	five	NUM
crl-16366	200	2	types	type	NOUN
crl-16366	200	3	of	of	ADP
crl-16366	200	4	virtual	virtual	ADJ
crl-16366	200	5	reference	reference	NOUN
crl-16366	200	6	services	service	NOUN
crl-16366	200	7	were	be	AUX
crl-16366	200	8	examined	examine	VERB
crl-16366	200	9	at	at	ADP
crl-16366	200	10	two	two	NUM
crl-16366	200	11	different	different	ADJ
crl-16366	200	12	university	university	NOUN
crl-16366	200	13	reference	reference	NOUN
crl-16366	200	14	departments	department	NOUN
crl-16366	200	15	and	and	CCONJ
crl-16366	200	16	the	the	DET
crl-16366	200	17	results	result	NOUN
crl-16366	200	18	clearly	clearly	ADV
crl-16366	200	19	suggest	suggest	VERB
crl-16366	200	20	that	that	SCONJ
crl-16366	200	21	participant	participant	ADJ
crl-16366	200	22	satisfaction	satisfaction	NOUN
crl-16366	200	23	and	and	CCONJ
crl-16366	200	24	preferences	preference	NOUN
crl-16366	200	25	were	be	AUX
crl-16366	200	26	guided	guide	VERB
crl-16366	200	27	by	by	ADP
crl-16366	200	28	time	time	NOUN
crl-16366	200	29	of	of	ADP
crl-16366	200	30	response	response	NOUN
crl-16366	200	31	,	,	PUNCT
crl-16366	200	32	convenience	convenience	NOUN
crl-16366	200	33	,	,	PUNCT
crl-16366	200	34	effectiveness	effectiveness	NOUN
crl-16366	200	35	,	,	PUNCT
crl-16366	200	36	and	and	CCONJ
crl-16366	200	37	efficiency	efficiency	NOUN
crl-16366	200	38	.	.	PUNCT
crl-16366	201	1	online	online	ADJ
crl-16366	201	2	chat	chat	NOUN
crl-16366	201	3	was	be	AUX
crl-16366	201	4	clearly	clearly	ADV
crl-16366	201	5	preferred	prefer	VERB
crl-16366	201	6	by	by	ADP
crl-16366	201	7	the	the	DET
crl-16366	201	8	majority	majority	NOUN
crl-16366	201	9	of	of	ADP
crl-16366	201	10	participants	participant	NOUN
crl-16366	201	11	and	and	CCONJ
crl-16366	201	12	rated	rate	VERB
crl-16366	201	13	the	the	DET
crl-16366	201	14	highest	high	ADJ
crl-16366	201	15	for	for	ADP
crl-16366	201	16	time	time	NOUN
crl-16366	201	17	of	of	ADP
crl-16366	201	18	response	response	NOUN
crl-16366	201	19	and	and	CCONJ
crl-16366	201	20	across	across	ADP
crl-16366	201	21	all	all	DET
crl-16366	201	22	seven	seven	NUM
crl-16366	201	23	usability	usability	NOUN
crl-16366	201	24	factors	factor	NOUN
crl-16366	201	25	on	on	ADP
crl-16366	201	26	a	a	DET
crl-16366	201	27	statistically	statistically	ADV
crl-16366	201	28	significant	significant	ADJ
crl-16366	201	29	basis	basis	NOUN
crl-16366	201	30	—	—	PUNCT
crl-16366	201	31	task	task	NOUN
crl-16366	201	32	completion	completion	NOUN
crl-16366	201	33	,	,	PUNCT
crl-16366	201	34	quality	quality	NOUN
crl-16366	201	35	of	of	ADP
crl-16366	201	36	output	output	NOUN
crl-16366	201	37	,	,	PUNCT
crl-16366	201	38	deviations	deviation	NOUN
crl-16366	201	39	,	,	PUNCT
crl-16366	201	40	errors	error	NOUN
crl-16366	201	41	,	,	PUNCT
crl-16366	201	42	timeon	timeon	NOUN
crl-16366	201	43	-	-	PUNCT
crl-16366	201	44	task	task	NOUN
crl-16366	201	45	,	,	PUNCT
crl-16366	201	46	mental	mental	ADJ
crl-16366	201	47	effort	effort	NOUN
crl-16366	201	48	,	,	PUNCT
crl-16366	201	49	and	and	CCONJ
crl-16366	201	50	overall	overall	ADJ
crl-16366	201	51	satisfaction	satisfaction	NOUN
crl-16366	201	52	.	.	PUNCT
crl-16366	202	1	these	these	DET
crl-16366	202	2	findings	finding	NOUN
crl-16366	202	3	support	support	VERB
crl-16366	202	4	poole	poole	NOUN
crl-16366	202	5	’s	’s	PART
crl-16366	202	6	principle	principle	NOUN
crl-16366	202	7	of	of	ADP
crl-16366	202	8	least	least	ADJ
crl-16366	202	9	effort	effort	NOUN
crl-16366	202	10	where	where	SCONJ
crl-16366	202	11	information	information	NOUN
crl-16366	202	12	seekers	seeker	NOUN
crl-16366	202	13	want	want	VERB
crl-16366	202	14	access	access	NOUN
crl-16366	202	15	to	to	ADP
crl-16366	202	16	information	information	NOUN
crl-16366	202	17	with	with	ADP
crl-16366	202	18	the	the	DET
crl-16366	202	19	least	least	ADJ
crl-16366	202	20	amount	amount	NOUN
crl-16366	202	21	of	of	ADP
crl-16366	202	22	effort	effort	NOUN
crl-16366	202	23	possible.46	possible.46	NOUN
crl-16366	202	24	online	online	ADJ
crl-16366	202	25	chat	chat	NOUN
crl-16366	202	26	appears	appear	VERB
crl-16366	202	27	to	to	PART
crl-16366	202	28	combine	combine	VERB
crl-16366	202	29	the	the	DET
crl-16366	202	30	strengths	strength	NOUN
crl-16366	202	31	of	of	ADP
crl-16366	202	32	other	other	ADJ
crl-16366	202	33	reference	reference	NOUN
crl-16366	202	34	services	service	NOUN
crl-16366	202	35	into	into	ADP
crl-16366	202	36	one	one	NUM
crl-16366	202	37	service	service	NOUN
crl-16366	202	38	:	:	PUNCT
crl-16366	202	39	the	the	DET
crl-16366	202	40	immediacy	immediacy	NOUN
crl-16366	202	41	of	of	ADP
crl-16366	202	42	response	response	NOUN
crl-16366	202	43	and	and	CCONJ
crl-16366	202	44	real	real	ADJ
crl-16366	202	45	-	-	PUNCT
crl-16366	202	46	time	time	NOUN
crl-16366	202	47	interaction	interaction	NOUN
crl-16366	202	48	of	of	ADP
crl-16366	202	49	telephone	telephone	NOUN
crl-16366	202	50	,	,	PUNCT
crl-16366	202	51	the	the	DET
crl-16366	202	52	convenience	convenience	NOUN
crl-16366	202	53	,	,	PUNCT
crl-16366	202	54	written	write	VERB
crl-16366	202	55	record	record	NOUN
crl-16366	202	56	and	and	CCONJ
crl-16366	202	57	content	content	NOUN
crl-16366	202	58	sharing	sharing	NOUN
crl-16366	202	59	of	of	ADP
crl-16366	202	60	e	e	NOUN
crl-16366	202	61	-	-	NOUN
crl-16366	202	62	mail	mail	NOUN
crl-16366	202	63	,	,	PUNCT
crl-16366	202	64	and	and	CCONJ
crl-16366	202	65	the	the	DET
crl-16366	202	66	instant	instant	ADJ
crl-16366	202	67	messaging	messaging	NOUN
crl-16366	202	68	of	of	ADP
crl-16366	202	69	text	text	NOUN
crl-16366	202	70	-	-	PUNCT
crl-16366	202	71	messaging	messaging	NOUN
crl-16366	202	72	and	and	CCONJ
crl-16366	202	73	skype	skype	ADJ
crl-16366	202	74	.	.	PUNCT
crl-16366	203	1	the	the	DET
crl-16366	203	2	study	study	NOUN
crl-16366	203	3	’s	’s	PART
crl-16366	203	4	results	result	NOUN
crl-16366	203	5	suggest	suggest	VERB
crl-16366	203	6	that	that	SCONJ
crl-16366	203	7	,	,	PUNCT
crl-16366	203	8	with	with	ADP
crl-16366	203	9	the	the	DET
crl-16366	203	10	increased	increase	VERB
crl-16366	203	11	proliferation	proliferation	NOUN
crl-16366	203	12	of	of	ADP
crl-16366	203	13	wireless	wireless	ADJ
crl-16366	203	14	technologies	technology	NOUN
crl-16366	203	15	such	such	ADJ
crl-16366	203	16	as	as	ADP
crl-16366	203	17	smartphones	smartphone	NOUN
crl-16366	203	18	and	and	CCONJ
crl-16366	203	19	tablets	tablet	NOUN
crl-16366	203	20	,	,	PUNCT
crl-16366	203	21	instant	instant	ADJ
crl-16366	203	22	messaging	messaging	NOUN
crl-16366	203	23	chat	chat	NOUN
crl-16366	203	24	may	may	AUX
crl-16366	203	25	continue	continue	VERB
crl-16366	203	26	to	to	PART
crl-16366	203	27	grow	grow	VERB
crl-16366	203	28	in	in	ADP
crl-16366	203	29	popularity	popularity	NOUN
crl-16366	203	30	as	as	SCONJ
crl-16366	203	31	the	the	DET
crl-16366	203	32	younger	young	ADJ
crl-16366	203	33	population	population	NOUN
crl-16366	203	34	entering	enter	VERB
crl-16366	203	35	college	college	NOUN
crl-16366	203	36	will	will	AUX
crl-16366	203	37	be	be	AUX
crl-16366	203	38	even	even	ADV
crl-16366	203	39	more	more	ADV
crl-16366	203	40	familiar	familiar	ADJ
crl-16366	203	41	and	and	CCONJ
crl-16366	203	42	comfortable	comfortable	ADJ
crl-16366	203	43	with	with	ADP
crl-16366	203	44	this	this	DET
crl-16366	203	45	technology	technology	NOUN
crl-16366	203	46	.	.	PUNCT
crl-16366	204	1	given	give	VERB
crl-16366	204	2	the	the	DET
crl-16366	204	3	rapid	rapid	ADJ
crl-16366	204	4	changes	change	NOUN
crl-16366	204	5	brought	bring	VERB
crl-16366	204	6	on	on	ADP
crl-16366	204	7	through	through	ADP
crl-16366	204	8	current	current	ADJ
crl-16366	204	9	and	and	CCONJ
crl-16366	204	10	emerging	emerge	VERB
crl-16366	204	11	technologies	technology	NOUN
crl-16366	204	12	,	,	PUNCT
crl-16366	204	13	there	there	PRON
crl-16366	204	14	is	be	VERB
crl-16366	204	15	a	a	DET
crl-16366	204	16	need	need	NOUN
crl-16366	204	17	for	for	ADP
crl-16366	204	18	more	more	ADJ
crl-16366	204	19	agile	agile	ADJ
crl-16366	204	20	methods	method	NOUN
crl-16366	204	21	of	of	ADP
crl-16366	204	22	measuring	measure	VERB
crl-16366	204	23	usability	usability	NOUN
crl-16366	204	24	in	in	ADP
crl-16366	204	25	the	the	DET
crl-16366	204	26	field	field	NOUN
crl-16366	204	27	.	.	PUNCT
crl-16366	205	1	making	make	VERB
crl-16366	205	2	use	use	NOUN
crl-16366	205	3	of	of	ADP
crl-16366	205	4	the	the	DET
crl-16366	205	5	study	study	NOUN
crl-16366	205	6	’s	’s	PART
crl-16366	205	7	instruments	instrument	NOUN
crl-16366	205	8	and	and	CCONJ
crl-16366	205	9	protocol	protocol	NOUN
crl-16366	205	10	,	,	PUNCT
crl-16366	205	11	the	the	DET
crl-16366	205	12	study	study	NOUN
crl-16366	205	13	represents	represent	VERB
crl-16366	205	14	a	a	DET
crl-16366	205	15	process	process	NOUN
crl-16366	205	16	for	for	ADP
crl-16366	205	17	how	how	SCONJ
crl-16366	205	18	to	to	PART
crl-16366	205	19	conduct	conduct	VERB
crl-16366	205	20	similar	similar	ADJ
crl-16366	205	21	usability	usability	NOUN
crl-16366	205	22	evaluations	evaluation	NOUN
crl-16366	205	23	that	that	PRON
crl-16366	205	24	have	have	VERB
crl-16366	205	25	users	user	NOUN
crl-16366	205	26	complete	complete	VERB
crl-16366	205	27	a	a	DET
crl-16366	205	28	set	set	NOUN
crl-16366	205	29	of	of	ADP
crl-16366	205	30	tasks	task	NOUN
crl-16366	205	31	so	so	SCONJ
crl-16366	205	32	that	that	SCONJ
crl-16366	205	33	they	they	PRON
crl-16366	205	34	have	have	AUX
crl-16366	205	35	actually	actually	ADV
crl-16366	205	36	“	"	PUNCT
crl-16366	205	37	tested	test	VERB
crl-16366	205	38	”	"	PUNCT
crl-16366	205	39	the	the	DET
crl-16366	205	40	service	service	NOUN
crl-16366	205	41	before	before	ADP
crl-16366	205	42	completing	complete	VERB
crl-16366	205	43	a	a	DET
crl-16366	205	44	scale	scale	NOUN
crl-16366	205	45	about	about	ADP
crl-16366	205	46	the	the	DET
crl-16366	205	47	overall	overall	ADJ
crl-16366	205	48	effectiveness	effectiveness	NOUN
crl-16366	205	49	,	,	PUNCT
crl-16366	205	50	efficiency	efficiency	NOUN
crl-16366	205	51	,	,	PUNCT
crl-16366	205	52	and	and	CCONJ
crl-16366	205	53	satisfaction	satisfaction	NOUN
crl-16366	205	54	of	of	ADP
crl-16366	205	55	their	their	PRON
crl-16366	205	56	user	user	NOUN
crl-16366	205	57	experience	experience	NOUN
crl-16366	205	58	.	.	PUNCT
crl-16366	206	1	this	this	PRON
crl-16366	206	2	provides	provide	VERB
crl-16366	206	3	organizations	organization	NOUN
crl-16366	206	4	with	with	ADP
crl-16366	206	5	both	both	CCONJ
crl-16366	206	6	qualitative	qualitative	ADJ
crl-16366	206	7	and	and	CCONJ
crl-16366	206	8	quantitative	quantitative	ADJ
crl-16366	206	9	data	datum	NOUN
crl-16366	206	10	to	to	PART
crl-16366	206	11	ensure	ensure	VERB
crl-16366	206	12	at	at	ADP
crl-16366	206	13	a	a	DET
crl-16366	206	14	more	more	ADV
crl-16366	206	15	precise	precise	ADJ
crl-16366	206	16	level	level	NOUN
crl-16366	206	17	that	that	SCONJ
crl-16366	206	18	services	service	NOUN
crl-16366	206	19	are	be	AUX
crl-16366	206	20	indeed	indeed	ADV
crl-16366	206	21	high	high	ADJ
crl-16366	206	22	in	in	ADP
crl-16366	206	23	usability	usability	NOUN
crl-16366	206	24	.	.	PUNCT
crl-16366	207	1	furthermore	furthermore	ADV
crl-16366	207	2	,	,	PUNCT
crl-16366	207	3	the	the	DET
crl-16366	207	4	quantitative	quantitative	ADJ
crl-16366	207	5	data	datum	NOUN
crl-16366	207	6	can	can	AUX
crl-16366	207	7	be	be	AUX
crl-16366	207	8	analyzed	analyze	VERB
crl-16366	207	9	statistically	statistically	ADV
crl-16366	207	10	to	to	PART
crl-16366	207	11	see	see	VERB
crl-16366	207	12	more	more	ADV
crl-16366	207	13	clearly	clearly	ADV
crl-16366	207	14	what	what	DET
crl-16366	207	15	specific	specific	ADJ
crl-16366	207	16	factors	factor	NOUN
crl-16366	207	17	of	of	ADP
crl-16366	207	18	usability	usability	NOUN
crl-16366	207	19	might	might	AUX
crl-16366	207	20	represent	represent	VERB
crl-16366	207	21	opportunities	opportunity	NOUN
crl-16366	207	22	for	for	ADP
crl-16366	207	23	improvement	improvement	NOUN
crl-16366	207	24	.	.	PUNCT
crl-16366	208	1	such	such	ADJ
crl-16366	208	2	usability	usability	NOUN
crl-16366	208	3	evaluations	evaluation	NOUN
crl-16366	208	4	,	,	PUNCT
crl-16366	208	5	while	while	SCONJ
crl-16366	208	6	less	less	ADV
crl-16366	208	7	comprehensive	comprehensive	ADJ
crl-16366	208	8	and	and	CCONJ
crl-16366	208	9	valid	valid	ADJ
crl-16366	208	10	than	than	ADP
crl-16366	208	11	traditional	traditional	ADJ
crl-16366	208	12	usability	usability	NOUN
crl-16366	208	13	testing	testing	NOUN
crl-16366	208	14	in	in	ADP
crl-16366	208	15	controlled	control	VERB
crl-16366	208	16	environments	environment	NOUN
crl-16366	208	17	,	,	PUNCT
crl-16366	208	18	may	may	AUX
crl-16366	208	19	replace	replace	VERB
crl-16366	208	20	the	the	DET
crl-16366	208	21	use	use	NOUN
crl-16366	208	22	of	of	ADP
crl-16366	208	23	the	the	DET
crl-16366	208	24	standard	standard	ADJ
crl-16366	208	25	controlled	control	VERB
crl-16366	208	26	usability	usability	NOUN
crl-16366	208	27	test	test	NOUN
crl-16366	208	28	in	in	ADP
crl-16366	208	29	terms	term	NOUN
crl-16366	208	30	of	of	ADP
crl-16366	208	31	frequency	frequency	NOUN
crl-16366	208	32	and	and	CCONJ
crl-16366	208	33	choice	choice	NOUN
crl-16366	208	34	because	because	SCONJ
crl-16366	208	35	it	it	PRON
crl-16366	208	36	is	be	AUX
crl-16366	208	37	much	much	ADV
crl-16366	208	38	quicker	quick	ADJ
crl-16366	208	39	,	,	PUNCT
crl-16366	208	40	cost	cost	NOUN
crl-16366	208	41	effective	effective	ADJ
crl-16366	208	42	,	,	PUNCT
crl-16366	208	43	and	and	CCONJ
crl-16366	208	44	viable	viable	ADJ
crl-16366	208	45	to	to	PART
crl-16366	208	46	conduct	conduct	VERB
crl-16366	208	47	.	.	PUNCT
crl-16366	209	1	this	this	PRON
crl-16366	209	2	may	may	AUX
crl-16366	209	3	lead	lead	VERB
crl-16366	209	4	to	to	ADP
crl-16366	209	5	usability	usability	NOUN
crl-16366	209	6	evaluations	evaluation	NOUN
crl-16366	209	7	occurring	occur	VERB
crl-16366	209	8	more	more	ADV
crl-16366	209	9	often	often	ADV
crl-16366	209	10	.	.	PUNCT
crl-16366	210	1	these	these	PRON
crl-16366	210	2	will	will	AUX
crl-16366	210	3	complement	complement	VERB
crl-16366	210	4	rather	rather	ADV
crl-16366	210	5	than	than	ADP
crl-16366	210	6	completely	completely	ADV
crl-16366	210	7	replace	replace	VERB
crl-16366	210	8	controlled	control	VERB
crl-16366	210	9	tests	test	NOUN
crl-16366	210	10	,	,	PUNCT
crl-16366	210	11	which	which	PRON
crl-16366	210	12	should	should	AUX
crl-16366	210	13	still	still	ADV
crl-16366	210	14	take	take	VERB
crl-16366	210	15	place	place	NOUN
crl-16366	210	16	but	but	CCONJ
crl-16366	210	17	less	less	ADV
crl-16366	210	18	often	often	ADV
crl-16366	210	19	and	and	CCONJ
crl-16366	210	20	for	for	ADP
crl-16366	210	21	only	only	ADV
crl-16366	210	22	those	those	PRON
crl-16366	210	23	who	who	PRON
crl-16366	210	24	are	be	AUX
crl-16366	210	25	prepared	prepared	ADJ
crl-16366	210	26	to	to	PART
crl-16366	210	27	do	do	VERB
crl-16366	210	28	so	so	ADV
crl-16366	210	29	with	with	ADP
crl-16366	210	30	the	the	DET
crl-16366	210	31	appropriate	appropriate	ADJ
crl-16366	210	32	time	time	NOUN
crl-16366	210	33	,	,	PUNCT
crl-16366	210	34	participants	participant	NOUN
crl-16366	210	35	,	,	PUNCT
crl-16366	210	36	and	and	CCONJ
crl-16366	210	37	hardware	hardware	NOUN
crl-16366	210	38	and	and	CCONJ
crl-16366	210	39	software	software	NOUN
crl-16366	210	40	.	.	PUNCT
crl-16366	211	1	future	future	ADJ
crl-16366	211	2	research	research	NOUN
crl-16366	211	3	involves	involve	VERB
crl-16366	211	4	seeking	seek	VERB
crl-16366	211	5	to	to	PART
crl-16366	211	6	replicate	replicate	VERB
crl-16366	211	7	this	this	DET
crl-16366	211	8	study	study	NOUN
crl-16366	211	9	at	at	ADP
crl-16366	211	10	other	other	ADJ
crl-16366	211	11	universities	university	NOUN
crl-16366	211	12	as	as	ADV
crl-16366	211	13	well	well	ADV
crl-16366	211	14	as	as	ADP
crl-16366	211	15	to	to	PART
crl-16366	211	16	examine	examine	VERB
crl-16366	211	17	faculty	faculty	NOUN
crl-16366	211	18	and	and	CCONJ
crl-16366	211	19	staff	staff	NOUN
crl-16366	211	20	usability	usability	NOUN
crl-16366	211	21	evaluations	evaluation	NOUN
crl-16366	211	22	for	for	ADP
crl-16366	211	23	the	the	DET
crl-16366	211	24	same	same	ADJ
crl-16366	211	25	virtual	virtual	ADJ
crl-16366	211	26	reference	reference	NOUN
crl-16366	211	27	services	service	NOUN
crl-16366	211	28	,	,	PUNCT
crl-16366	211	29	who	who	PRON
crl-16366	211	30	have	have	AUX
crl-16366	211	31	been	be	AUX
crl-16366	211	32	found	find	VERB
crl-16366	211	33	to	to	PART
crl-16366	211	34	prefer	prefer	VERB
crl-16366	211	35	e	e	NOUN
crl-16366	211	36	-	-	NOUN
crl-16366	211	37	mail	mail	NOUN
crl-16366	211	38	over	over	ADP
crl-16366	211	39	chat	chat	NOUN
crl-16366	211	40	.	.	PUNCT
crl-16366	212	1	in	in	ADP
crl-16366	212	2	addition	addition	NOUN
crl-16366	212	3	,	,	PUNCT
crl-16366	212	4	further	further	ADJ
crl-16366	212	5	examination	examination	NOUN
crl-16366	212	6	of	of	ADP
crl-16366	212	7	whether	whether	SCONJ
crl-16366	212	8	these	these	DET
crl-16366	212	9	findings	finding	NOUN
crl-16366	212	10	can	can	AUX
crl-16366	212	11	generalize	generalize	VERB
crl-16366	212	12	to	to	ADP
crl-16366	212	13	the	the	DET
crl-16366	212	14	virtual	virtual	ADJ
crl-16366	212	15	reference	reference	NOUN
crl-16366	212	16	service	service	NOUN
crl-16366	212	17	preferences	preference	NOUN
crl-16366	212	18	of	of	ADP
crl-16366	212	19	public	public	ADJ
crl-16366	212	20	and	and	CCONJ
crl-16366	212	21	special	special	ADJ
crl-16366	212	22	library	library	NOUN
crl-16366	212	23	patrons	patron	NOUN
crl-16366	212	24	need	need	VERB
crl-16366	212	25	to	to	PART
crl-16366	212	26	also	also	ADV
crl-16366	212	27	be	be	AUX
crl-16366	212	28	explored	explore	VERB
crl-16366	212	29	.	.	PUNCT
crl-16366	213	1	a	a	DET
crl-16366	213	2	usability	usability	NOUN
crl-16366	213	3	evaluation	evaluation	NOUN
crl-16366	213	4	of	of	ADP
crl-16366	213	5	academic	academic	ADJ
crl-16366	213	6	virtual	virtual	ADJ
crl-16366	213	7	reference	reference	NOUN
crl-16366	213	8	services	service	NOUN
crl-16366	213	9	321	321	NUM
crl-16366	213	10	appendix	appendix	PROPN
crl-16366	213	11	a.	a.	NOUN
crl-16366	213	12	a	a	DET
crl-16366	213	13	comparison	comparison	NOUN
crl-16366	213	14	study	study	NOUN
crl-16366	213	15	of	of	ADP
crl-16366	213	16	library	library	NOUN
crl-16366	213	17	reference	reference	NOUN
crl-16366	213	18	services	service	NOUN
crl-16366	213	19	revised	revise	VERB
crl-16366	213	20	research	research	NOUN
crl-16366	213	21	study	study	NOUN
crl-16366	213	22	procedures	procedure	VERB
crl-16366	213	23	the	the	DET
crl-16366	213	24	goal	goal	NOUN
crl-16366	213	25	of	of	ADP
crl-16366	213	26	the	the	DET
crl-16366	213	27	study	study	NOUN
crl-16366	213	28	is	be	AUX
crl-16366	213	29	to	to	PART
crl-16366	213	30	compare	compare	VERB
crl-16366	213	31	the	the	DET
crl-16366	213	32	overall	overall	ADJ
crl-16366	213	33	usability	usability	NOUN
crl-16366	213	34	of	of	ADP
crl-16366	213	35	four	four	NUM
crl-16366	213	36	types	type	NOUN
crl-16366	213	37	of	of	ADP
crl-16366	213	38	reference	reference	NOUN
crl-16366	213	39	services	service	NOUN
crl-16366	213	40	—	—	PUNCT
crl-16366	213	41	telephone	telephone	NOUN
crl-16366	213	42	,	,	PUNCT
crl-16366	213	43	e	e	NOUN
crl-16366	213	44	-	-	NOUN
crl-16366	213	45	mail	mail	NOUN
crl-16366	213	46	,	,	PUNCT
crl-16366	213	47	online	online	ADJ
crl-16366	213	48	chat	chat	NOUN
crl-16366	213	49	,	,	PUNCT
crl-16366	213	50	and	and	CCONJ
crl-16366	213	51	text	text	NOUN
crl-16366	213	52	messaging	messaging	NOUN
crl-16366	213	53	.	.	PUNCT
crl-16366	214	1	as	as	ADP
crl-16366	214	2	a	a	DET
crl-16366	214	3	participant	participant	NOUN
crl-16366	214	4	in	in	ADP
crl-16366	214	5	our	our	PRON
crl-16366	214	6	study	study	NOUN
crl-16366	214	7	you	you	PRON
crl-16366	214	8	will	will	AUX
crl-16366	214	9	ask	ask	VERB
crl-16366	214	10	two	two	NUM
crl-16366	214	11	reference	reference	NOUN
crl-16366	214	12	questions	question	NOUN
crl-16366	214	13	in	in	ADP
crl-16366	214	14	each	each	PRON
crl-16366	214	15	of	of	ADP
crl-16366	214	16	these	these	DET
crl-16366	214	17	four	four	NUM
crl-16366	214	18	formats	format	NOUN
crl-16366	214	19	to	to	ADP
crl-16366	214	20	the	the	DET
crl-16366	214	21	library	library	NOUN
crl-16366	214	22	reference	reference	NOUN
crl-16366	214	23	staff	staff	NOUN
crl-16366	214	24	at	at	ADP
crl-16366	214	25	the	the	DET
crl-16366	214	26	xxxxx	xxxxx	PROPN
crl-16366	214	27	university	university	PROPN
crl-16366	214	28	library	library	PROPN
crl-16366	214	29	.	.	PUNCT
crl-16366	215	1	after	after	ADP
crl-16366	215	2	receiving	receive	VERB
crl-16366	215	3	a	a	DET
crl-16366	215	4	response	response	NOUN
crl-16366	215	5	to	to	ADP
crl-16366	215	6	your	your	PRON
crl-16366	215	7	questions	question	NOUN
crl-16366	215	8	in	in	ADP
crl-16366	215	9	each	each	DET
crl-16366	215	10	format	format	NOUN
crl-16366	215	11	we	we	PRON
crl-16366	215	12	want	want	VERB
crl-16366	215	13	you	you	PRON
crl-16366	215	14	to	to	PART
crl-16366	215	15	complete	complete	VERB
crl-16366	215	16	an	an	DET
crl-16366	215	17	online	online	ADJ
crl-16366	215	18	survey	survey	NOUN
crl-16366	215	19	regarding	regard	VERB
crl-16366	215	20	your	your	PRON
crl-16366	215	21	overall	overall	ADJ
crl-16366	215	22	experience	experience	NOUN
crl-16366	215	23	—	—	PUNCT
crl-16366	215	24	include	include	VERB
crl-16366	215	25	a	a	DET
crl-16366	215	26	detailed	detailed	ADJ
crl-16366	215	27	description	description	NOUN
crl-16366	215	28	of	of	ADP
crl-16366	215	29	the	the	DET
crl-16366	215	30	general	general	ADJ
crl-16366	215	31	process	process	NOUN
crl-16366	215	32	you	you	PRON
crl-16366	215	33	followed	follow	VERB
crl-16366	215	34	to	to	PART
crl-16366	215	35	seek	seek	VERB
crl-16366	215	36	and	and	CCONJ
crl-16366	215	37	receive	receive	VERB
crl-16366	215	38	help	help	NOUN
crl-16366	215	39	,	,	PUNCT
crl-16366	215	40	approximately	approximately	ADV
crl-16366	215	41	how	how	SCONJ
crl-16366	215	42	long	long	ADV
crl-16366	215	43	the	the	DET
crl-16366	215	44	entire	entire	ADJ
crl-16366	215	45	transaction	transaction	NOUN
crl-16366	215	46	took	take	VERB
crl-16366	215	47	from	from	ADP
crl-16366	215	48	start	start	VERB
crl-16366	215	49	-	-	PUNCT
crl-16366	215	50	to	to	ADP
crl-16366	215	51	-	-	PUNCT
crl-16366	215	52	finish	finish	NOUN
crl-16366	215	53	,	,	PUNCT
crl-16366	215	54	and	and	CCONJ
crl-16366	215	55	your	your	PRON
crl-16366	215	56	general	general	ADJ
crl-16366	215	57	thoughts	thought	NOUN
crl-16366	215	58	and	and	CCONJ
crl-16366	215	59	reactions	reaction	NOUN
crl-16366	215	60	to	to	ADP
crl-16366	215	61	the	the	DET
crl-16366	215	62	experience	experience	NOUN
crl-16366	215	63	.	.	PUNCT
crl-16366	216	1	when	when	SCONJ
crl-16366	216	2	possible	possible	ADJ
crl-16366	216	3	,	,	PUNCT
crl-16366	216	4	please	please	INTJ
crl-16366	216	5	try	try	VERB
crl-16366	216	6	to	to	PART
crl-16366	216	7	ask	ask	VERB
crl-16366	216	8	your	your	PRON
crl-16366	216	9	reference	reference	NOUN
crl-16366	216	10	questions	question	NOUN
crl-16366	216	11	at	at	ADP
crl-16366	216	12	different	different	ADJ
crl-16366	216	13	times	time	NOUN
crl-16366	216	14	throughout	throughout	ADP
crl-16366	216	15	the	the	DET
crl-16366	216	16	day	day	NOUN
crl-16366	216	17	.	.	PUNCT
crl-16366	217	1	after	after	SCONJ
crl-16366	217	2	you	you	PRON
crl-16366	217	3	have	have	AUX
crl-16366	217	4	sought	seek	VERB
crl-16366	217	5	and	and	CCONJ
crl-16366	217	6	received	receive	VERB
crl-16366	217	7	help	help	NOUN
crl-16366	217	8	in	in	ADP
crl-16366	217	9	all	all	DET
crl-16366	217	10	four	four	NUM
crl-16366	217	11	mediums	medium	NOUN
crl-16366	217	12	,	,	PUNCT
crl-16366	217	13	please	please	INTJ
crl-16366	217	14	complete	complete	VERB
crl-16366	217	15	a	a	DET
crl-16366	217	16	final	final	ADJ
crl-16366	217	17	debriefing	debriefing	NOUN
crl-16366	217	18	survey	survey	NOUN
crl-16366	217	19	that	that	PRON
crl-16366	217	20	will	will	AUX
crl-16366	217	21	collect	collect	VERB
crl-16366	217	22	basic	basic	ADJ
crl-16366	217	23	demographic	demographic	ADJ
crl-16366	217	24	information	information	NOUN
crl-16366	217	25	,	,	PUNCT
crl-16366	217	26	assess	assess	VERB
crl-16366	217	27	each	each	PRON
crl-16366	217	28	of	of	ADP
crl-16366	217	29	the	the	DET
crl-16366	217	30	reference	reference	NOUN
crl-16366	217	31	environments	environment	NOUN
crl-16366	217	32	on	on	ADP
crl-16366	217	33	major	major	ADJ
crl-16366	217	34	usability	usability	NOUN
crl-16366	217	35	factors	factor	NOUN
crl-16366	217	36	,	,	PUNCT
crl-16366	217	37	and	and	CCONJ
crl-16366	217	38	ask	ask	VERB
crl-16366	217	39	you	you	PRON
crl-16366	217	40	to	to	PART
crl-16366	217	41	rank	rank	VERB
crl-16366	217	42	which	which	PRON
crl-16366	217	43	of	of	ADP
crl-16366	217	44	the	the	DET
crl-16366	217	45	mediums	medium	NOUN
crl-16366	217	46	you	you	PRON
crl-16366	217	47	preferred	prefer	VERB
crl-16366	217	48	and	and	CCONJ
crl-16366	217	49	why	why	SCONJ
crl-16366	217	50	.	.	PUNCT
crl-16366	218	1	note	note	VERB
crl-16366	218	2	:	:	PUNCT
crl-16366	218	3	the	the	DET
crl-16366	218	4	xxxxx	xxxxx	PROPN
crl-16366	218	5	library	library	PROPN
crl-16366	218	6	reference	reference	NOUN
crl-16366	218	7	desk	desk	NOUN
crl-16366	218	8	is	be	AUX
crl-16366	218	9	staffed	staff	VERB
crl-16366	218	10	during	during	ADP
crl-16366	218	11	the	the	DET
crl-16366	218	12	following	following	ADJ
crl-16366	218	13	hours	hour	NOUN
crl-16366	218	14	.	.	PUNCT
crl-16366	219	1	for	for	ADP
crl-16366	219	2	optimal	optimal	ADJ
crl-16366	219	3	results	result	NOUN
crl-16366	219	4	,	,	PUNCT
crl-16366	219	5	we	we	PRON
crl-16366	219	6	recommend	recommend	VERB
crl-16366	219	7	you	you	PRON
crl-16366	219	8	contact	contact	VERB
crl-16366	219	9	the	the	DET
crl-16366	219	10	library	library	NOUN
crl-16366	219	11	during	during	ADP
crl-16366	219	12	the	the	DET
crl-16366	219	13	following	following	ADJ
crl-16366	219	14	hours	hour	NOUN
crl-16366	219	15	:	:	PUNCT
crl-16366	219	16	research	research	NOUN
crl-16366	219	17	&	&	CCONJ
crl-16366	219	18	instructional	instructional	ADJ
crl-16366	219	19	services	service	NOUN
crl-16366	219	20	sunday	sunday	PROPN
crl-16366	219	21	1	1	NUM
crl-16366	219	22	p.m.–5	p.m.–5	NOUN
crl-16366	219	23	p.m.	p.m.	NOUN
crl-16366	219	24	mon.–thu	mon.–thu	PROPN
crl-16366	219	25	.	.	PUNCT
crl-16366	220	1	9	9	NUM
crl-16366	220	2	a.m.–9	a.m.–9	PROPN
crl-16366	220	3	p.m.	p.m.	NOUN
crl-16366	220	4	friday	friday	PROPN
crl-16366	220	5	9	9	NUM
crl-16366	220	6	a.m.–5	a.m.–5	NUM
crl-16366	220	7	p.m.	p.m.	NOUN
crl-16366	221	1	saturday	saturday	PROPN
crl-16366	221	2	10	10	NUM
crl-16366	221	3	a.m.–5	a.m.–5	NOUN
crl-16366	221	4	p.m.	p.m.	NOUN
crl-16366	221	5	here	here	ADV
crl-16366	221	6	is	be	AUX
crl-16366	221	7	a	a	DET
crl-16366	221	8	step	step	NOUN
crl-16366	221	9	-	-	PUNCT
crl-16366	221	10	by	by	ADP
crl-16366	221	11	-	-	PUNCT
crl-16366	221	12	step	step	NOUN
crl-16366	221	13	procedure	procedure	NOUN
crl-16366	221	14	you	you	PRON
crl-16366	221	15	can	can	AUX
crl-16366	221	16	follow	follow	VERB
crl-16366	221	17	to	to	PART
crl-16366	221	18	complete	complete	VERB
crl-16366	221	19	the	the	DET
crl-16366	221	20	study	study	NOUN
crl-16366	221	21	:	:	PUNCT
crl-16366	221	22	format	format	NOUN
crl-16366	221	23	1	1	NUM
crl-16366	221	24	:	:	PUNCT
crl-16366	221	25	email	email	NOUN
crl-16366	221	26	note	note	NOUN
crl-16366	221	27	:	:	PUNCT
crl-16366	221	28	please	please	INTJ
crl-16366	221	29	keep	keep	VERB
crl-16366	221	30	track	track	NOUN
crl-16366	221	31	of	of	ADP
crl-16366	221	32	how	how	SCONJ
crl-16366	221	33	long	long	ADV
crl-16366	221	34	it	it	PRON
crl-16366	221	35	took	take	VERB
crl-16366	221	36	from	from	ADP
crl-16366	221	37	start	start	VERB
crl-16366	221	38	-	-	PUNCT
crl-16366	221	39	to	to	ADP
crl-16366	221	40	-	-	PUNCT
crl-16366	221	41	finish	finish	NOUN
crl-16366	221	42	to	to	PART
crl-16366	221	43	have	have	VERB
crl-16366	221	44	each	each	DET
crl-16366	221	45	question	question	NOUN
crl-16366	221	46	answered	answer	VERB
crl-16366	221	47	.	.	PUNCT
crl-16366	222	1	also	also	ADV
crl-16366	222	2	,	,	PUNCT
crl-16366	222	3	take	take	VERB
crl-16366	222	4	notes	note	NOUN
crl-16366	222	5	of	of	ADP
crl-16366	222	6	any	any	DET
crl-16366	222	7	thoughts	thought	NOUN
crl-16366	222	8	,	,	PUNCT
crl-16366	222	9	observations	observation	NOUN
crl-16366	222	10	,	,	PUNCT
crl-16366	222	11	or	or	CCONJ
crl-16366	222	12	opinions	opinion	NOUN
crl-16366	222	13	you	you	PRON
crl-16366	222	14	have	have	VERB
crl-16366	222	15	so	so	SCONJ
crl-16366	222	16	that	that	SCONJ
crl-16366	222	17	you	you	PRON
crl-16366	222	18	can	can	AUX
crl-16366	222	19	share	share	VERB
crl-16366	222	20	these	these	PRON
crl-16366	222	21	with	with	ADP
crl-16366	222	22	us	we	PRON
crl-16366	222	23	at	at	ADP
crl-16366	222	24	the	the	DET
crl-16366	222	25	end	end	NOUN
crl-16366	222	26	of	of	ADP
crl-16366	222	27	the	the	DET
crl-16366	222	28	project	project	NOUN
crl-16366	222	29	.	.	PUNCT
crl-16366	223	1	1	1	X
crl-16366	223	2	.	.	X
crl-16366	223	3	go	go	VERB
crl-16366	223	4	to	to	ADP
crl-16366	223	5	the	the	DET
crl-16366	223	6	xxxx	xxxx	PROPN
crl-16366	223	7	library	library	PROPN
crl-16366	223	8	contact	contact	VERB
crl-16366	223	9	us	we	PRON
crl-16366	223	10	web	web	NOUN
crl-16366	223	11	page	page	NOUN
crl-16366	223	12	and	and	CCONJ
crl-16366	223	13	complete	complete	VERB
crl-16366	223	14	the	the	DET
crl-16366	223	15	“	"	PUNCT
crl-16366	223	16	email	email	NOUN
crl-16366	223	17	a	a	DET
crl-16366	223	18	question	question	NOUN
crl-16366	223	19	”	"	PUNCT
crl-16366	223	20	form	form	NOUN
crl-16366	223	21	at	at	ADP
crl-16366	223	22	:	:	PUNCT
crl-16366	223	23	(	(	PUNCT
crl-16366	223	24	hyperlink	hyperlink	VERB
crl-16366	223	25	to	to	ADP
crl-16366	223	26	university	university	NOUN
crl-16366	223	27	ask	ask	VERB
crl-16366	223	28	us	we	PRON
crl-16366	223	29	email	email	NOUN
crl-16366	223	30	page	page	NOUN
crl-16366	223	31	)	)	PUNCT
crl-16366	223	32	.	.	PUNCT
crl-16366	224	1	under	under	ADP
crl-16366	224	2	the	the	DET
crl-16366	224	3	drop	drop	NOUN
crl-16366	224	4	down	down	ADP
crl-16366	224	5	box	box	NOUN
crl-16366	224	6	for	for	ADP
crl-16366	224	7	“	"	PUNCT
crl-16366	224	8	where	where	SCONJ
crl-16366	224	9	would	would	AUX
crl-16366	224	10	you	you	PRON
crl-16366	224	11	like	like	VERB
crl-16366	224	12	your	your	PRON
crl-16366	224	13	question	question	NOUN
crl-16366	224	14	sent	send	VERB
crl-16366	224	15	?	?	PUNCT
crl-16366	224	16	”	"	PUNCT
crl-16366	224	17	select	select	PROPN
crl-16366	224	18	xxxxx	xxxxx	PROPN
crl-16366	224	19	library	library	PROPN
crl-16366	224	20	.	.	PUNCT
crl-16366	224	21	)	)	PUNCT
crl-16366	225	1	2	2	X
crl-16366	225	2	.	.	X
crl-16366	225	3	complete	complete	VERB
crl-16366	225	4	the	the	DET
crl-16366	225	5	form	form	NOUN
crl-16366	225	6	along	along	ADP
crl-16366	225	7	with	with	ADP
crl-16366	225	8	your	your	PRON
crl-16366	225	9	email	email	NOUN
crl-16366	225	10	address	address	NOUN
crl-16366	225	11	and	and	CCONJ
crl-16366	225	12	enter	enter	VERB
crl-16366	225	13	this	this	DET
crl-16366	225	14	first	first	ADJ
crl-16366	225	15	question	question	NOUN
crl-16366	225	16	in	in	ADP
crl-16366	225	17	the	the	DET
crl-16366	225	18	form	form	NOUN
crl-16366	225	19	provided	provide	VERB
crl-16366	225	20	:	:	PUNCT
crl-16366	225	21	“	"	PUNCT
crl-16366	225	22	what	what	PRON
crl-16366	225	23	are	be	AUX
crl-16366	225	24	the	the	DET
crl-16366	225	25	hours	hour	NOUN
crl-16366	225	26	and	and	CCONJ
crl-16366	225	27	phone	phone	NOUN
crl-16366	225	28	number	number	NOUN
crl-16366	225	29	for	for	ADP
crl-16366	225	30	the	the	DET
crl-16366	225	31	writing	writing	NOUN
crl-16366	225	32	center	center	NOUN
crl-16366	225	33	on	on	ADP
crl-16366	225	34	campus	campus	NOUN
crl-16366	225	35	?	?	PUNCT
crl-16366	225	36	”	"	PUNCT
crl-16366	226	1	3	3	X
crl-16366	226	2	.	.	PUNCT
crl-16366	227	1	if	if	SCONJ
crl-16366	227	2	the	the	DET
crl-16366	227	3	answer	answer	NOUN
crl-16366	227	4	was	be	AUX
crl-16366	227	5	satisfactory	satisfactory	ADJ
crl-16366	227	6	,	,	PUNCT
crl-16366	227	7	please	please	INTJ
crl-16366	227	8	repeat	repeat	VERB
crl-16366	227	9	steps	step	NOUN
crl-16366	227	10	1	1	NUM
crl-16366	227	11	and	and	CCONJ
crl-16366	227	12	2	2	NUM
crl-16366	227	13	but	but	CCONJ
crl-16366	227	14	instead	instead	ADV
crl-16366	227	15	ask	ask	VERB
crl-16366	227	16	this	this	DET
crl-16366	227	17	second	second	ADJ
crl-16366	227	18	question	question	NOUN
crl-16366	227	19	:	:	PUNCT
crl-16366	227	20	“	"	PUNCT
crl-16366	227	21	how	how	SCONJ
crl-16366	227	22	do	do	AUX
crl-16366	227	23	i	i	PRON
crl-16366	227	24	cite	cite	VERB
crl-16366	227	25	a	a	DET
crl-16366	227	26	blog	blog	NOUN
crl-16366	227	27	in	in	ADP
crl-16366	227	28	apa	apa	PROPN
crl-16366	227	29	format	format	NOUN
crl-16366	227	30	?	?	PUNCT
crl-16366	227	31	”	"	PUNCT
crl-16366	228	1	4	4	X
crl-16366	228	2	.	.	X
crl-16366	228	3	try	try	VERB
crl-16366	228	4	out	out	ADP
crl-16366	228	5	the	the	DET
crl-16366	228	6	response	response	NOUN
crl-16366	228	7	to	to	PART
crl-16366	228	8	make	make	VERB
crl-16366	228	9	sure	sure	ADJ
crl-16366	228	10	it	it	PRON
crl-16366	228	11	is	be	AUX
crl-16366	228	12	satisfactory	satisfactory	ADJ
crl-16366	228	13	.	.	PUNCT
crl-16366	229	1	5	5	X
crl-16366	229	2	.	.	X
crl-16366	229	3	when	when	SCONJ
crl-16366	229	4	you	you	PRON
crl-16366	229	5	feel	feel	VERB
crl-16366	229	6	the	the	DET
crl-16366	229	7	answer	answer	NOUN
crl-16366	229	8	was	be	AUX
crl-16366	229	9	satisfactory	satisfactory	ADJ
crl-16366	229	10	(	(	PUNCT
crl-16366	229	11	if	if	SCONJ
crl-16366	229	12	not	not	PART
crl-16366	229	13	,	,	PUNCT
crl-16366	229	14	please	please	INTJ
crl-16366	229	15	ask	ask	VERB
crl-16366	229	16	a	a	DET
crl-16366	229	17	follow	follow	VERB
crl-16366	229	18	-	-	PUNCT
crl-16366	229	19	up	up	ADP
crl-16366	229	20	question	question	NOUN
crl-16366	229	21	via	via	ADP
crl-16366	229	22	e	e	NOUN
crl-16366	229	23	-	-	NOUN
crl-16366	229	24	mail	mail	NOUN
crl-16366	229	25	)	)	PUNCT
crl-16366	229	26	please	please	INTJ
crl-16366	229	27	complete	complete	VERB
crl-16366	229	28	this	this	DET
crl-16366	229	29	evaluation	evaluation	NOUN
crl-16366	229	30	form	form	NOUN
crl-16366	229	31	for	for	ADP
crl-16366	229	32	receiving	receive	VERB
crl-16366	229	33	email	email	NOUN
crl-16366	229	34	assistance	assistance	NOUN
crl-16366	229	35	(	(	PUNCT
crl-16366	229	36	link	link	NOUN
crl-16366	229	37	to	to	ADP
crl-16366	229	38	online	online	ADJ
crl-16366	229	39	survey	survey	NOUN
crl-16366	229	40	)	)	PUNCT
crl-16366	229	41	on	on	ADP
crl-16366	229	42	your	your	PRON
crl-16366	229	43	experience	experience	NOUN
crl-16366	229	44	.	.	PUNCT
crl-16366	230	1	322	322	NUM
crl-16366	230	2	college	college	PROPN
crl-16366	230	3	&	&	CCONJ
crl-16366	230	4	research	research	PROPN
crl-16366	230	5	libraries	library	NOUN
crl-16366	230	6	may	may	AUX
crl-16366	230	7	2014	2014	NUM
crl-16366	230	8	format	format	NOUN
crl-16366	230	9	2	2	NUM
crl-16366	230	10	:	:	PUNCT
crl-16366	230	11	telephone	telephone	NOUN
crl-16366	230	12	note	note	NOUN
crl-16366	230	13	:	:	PUNCT
crl-16366	230	14	please	please	INTJ
crl-16366	230	15	keep	keep	VERB
crl-16366	230	16	track	track	NOUN
crl-16366	230	17	of	of	ADP
crl-16366	230	18	how	how	SCONJ
crl-16366	230	19	long	long	ADV
crl-16366	230	20	it	it	PRON
crl-16366	230	21	took	take	VERB
crl-16366	230	22	from	from	ADP
crl-16366	230	23	start	start	VERB
crl-16366	230	24	-	-	PUNCT
crl-16366	230	25	to	to	ADP
crl-16366	230	26	-	-	PUNCT
crl-16366	230	27	finish	finish	NOUN
crl-16366	230	28	to	to	PART
crl-16366	230	29	have	have	VERB
crl-16366	230	30	each	each	DET
crl-16366	230	31	question	question	NOUN
crl-16366	230	32	answered	answer	VERB
crl-16366	230	33	.	.	PUNCT
crl-16366	231	1	also	also	ADV
crl-16366	231	2	,	,	PUNCT
crl-16366	231	3	take	take	VERB
crl-16366	231	4	notes	note	NOUN
crl-16366	231	5	of	of	ADP
crl-16366	231	6	any	any	DET
crl-16366	231	7	thoughts	thought	NOUN
crl-16366	231	8	,	,	PUNCT
crl-16366	231	9	observations	observation	NOUN
crl-16366	231	10	,	,	PUNCT
crl-16366	231	11	or	or	CCONJ
crl-16366	231	12	opinions	opinion	NOUN
crl-16366	231	13	you	you	PRON
crl-16366	231	14	have	have	VERB
crl-16366	231	15	so	so	SCONJ
crl-16366	231	16	that	that	SCONJ
crl-16366	231	17	you	you	PRON
crl-16366	231	18	can	can	AUX
crl-16366	231	19	share	share	VERB
crl-16366	231	20	these	these	PRON
crl-16366	231	21	with	with	ADP
crl-16366	231	22	us	we	PRON
crl-16366	231	23	at	at	ADP
crl-16366	231	24	the	the	DET
crl-16366	231	25	end	end	NOUN
crl-16366	231	26	of	of	ADP
crl-16366	231	27	the	the	DET
crl-16366	231	28	project	project	NOUN
crl-16366	231	29	.	.	PUNCT
crl-16366	232	1	note	note	VERB
crl-16366	232	2	:	:	PUNCT
crl-16366	232	3	it	it	PRON
crl-16366	232	4	is	be	AUX
crl-16366	232	5	preferable	preferable	ADJ
crl-16366	232	6	if	if	SCONJ
crl-16366	232	7	you	you	PRON
crl-16366	232	8	complete	complete	VERB
crl-16366	232	9	your	your	PRON
crl-16366	232	10	email	email	NOUN
crl-16366	232	11	questions	question	NOUN
crl-16366	232	12	/	/	SYM
crl-16366	232	13	interactions	interaction	NOUN
crl-16366	232	14	before	before	ADP
crl-16366	232	15	asking	ask	VERB
crl-16366	232	16	the	the	DET
crl-16366	232	17	following	follow	VERB
crl-16366	232	18	questions	question	NOUN
crl-16366	232	19	via	via	ADP
crl-16366	232	20	telephone	telephone	NOUN
crl-16366	232	21	.	.	PUNCT
crl-16366	233	1	if	if	SCONJ
crl-16366	233	2	possible	possible	ADJ
crl-16366	233	3	,	,	PUNCT
crl-16366	233	4	please	please	INTJ
crl-16366	233	5	wait	wait	VERB
crl-16366	233	6	at	at	ADV
crl-16366	233	7	least	least	ADV
crl-16366	233	8	four	four	NUM
crl-16366	233	9	hours	hour	NOUN
crl-16366	233	10	from	from	ADP
crl-16366	233	11	the	the	DET
crl-16366	233	12	time	time	NOUN
crl-16366	233	13	you	you	PRON
crl-16366	233	14	have	have	AUX
crl-16366	233	15	completed	complete	VERB
crl-16366	233	16	your	your	PRON
crl-16366	233	17	email	email	NOUN
crl-16366	233	18	questions	question	NOUN
crl-16366	233	19	/	/	SYM
crl-16366	233	20	interactions	interaction	NOUN
crl-16366	233	21	before	before	ADP
crl-16366	233	22	asking	ask	VERB
crl-16366	233	23	the	the	DET
crl-16366	233	24	questions	question	NOUN
crl-16366	233	25	via	via	ADP
crl-16366	233	26	telephone	telephone	NOUN
crl-16366	233	27	.	.	PUNCT
crl-16366	234	1	1	1	X
crl-16366	234	2	.	.	X
crl-16366	234	3	call	call	VERB
crl-16366	234	4	the	the	DET
crl-16366	234	5	xxxxx	xxxxx	PROPN
crl-16366	234	6	university	university	PROPN
crl-16366	234	7	library	library	PROPN
crl-16366	234	8	library	library	PROPN
crl-16366	234	9	reference	reference	NOUN
crl-16366	234	10	desk	desk	NOUN
crl-16366	234	11	at	at	ADP
crl-16366	234	12	1	1	NUM
crl-16366	234	13	-	-	SYM
crl-16366	234	14	800	800	NUM
crl-16366	234	15	-	-	PUNCT
crl-16366	234	16	xxx	xxx	NOUN
crl-16366	234	17	-	-	PUNCT
crl-16366	234	18	xxxx	xxxx	NOUN
crl-16366	234	19	and	and	CCONJ
crl-16366	234	20	ask	ask	VERB
crl-16366	234	21	following	follow	VERB
crl-16366	234	22	question	question	NOUN
crl-16366	234	23	:	:	PUNCT
crl-16366	234	24	“	"	PUNCT
crl-16366	234	25	i	i	PRON
crl-16366	234	26	’m	’m	AUX
crl-16366	234	27	looking	look	VERB
crl-16366	234	28	for	for	ADP
crl-16366	234	29	the	the	DET
crl-16366	234	30	phone	phone	NOUN
crl-16366	234	31	number	number	NOUN
crl-16366	234	32	and	and	CCONJ
crl-16366	234	33	hours	hour	NOUN
crl-16366	234	34	for	for	ADP
crl-16366	234	35	the	the	DET
crl-16366	234	36	student	student	NOUN
crl-16366	234	37	recreation	recreation	NOUN
crl-16366	234	38	center	center	NOUN
crl-16366	234	39	.	.	PUNCT
crl-16366	235	1	can	can	AUX
crl-16366	235	2	you	you	PRON
crl-16366	235	3	help	help	VERB
crl-16366	235	4	?	?	PUNCT
crl-16366	235	5	”	"	PUNCT
crl-16366	236	1	2	2	X
crl-16366	236	2	.	.	PUNCT
crl-16366	236	3	if	if	SCONJ
crl-16366	236	4	the	the	DET
crl-16366	236	5	answer	answer	NOUN
crl-16366	236	6	was	be	AUX
crl-16366	236	7	satisfactory	satisfactory	ADJ
crl-16366	236	8	,	,	PUNCT
crl-16366	236	9	please	please	INTJ
crl-16366	236	10	repeat	repeat	VERB
crl-16366	236	11	step	step	NOUN
crl-16366	236	12	1	1	NUM
crl-16366	236	13	but	but	CCONJ
crl-16366	236	14	instead	instead	ADV
crl-16366	236	15	ask	ask	VERB
crl-16366	236	16	this	this	DET
crl-16366	236	17	second	second	ADJ
crl-16366	236	18	question	question	NOUN
crl-16366	236	19	:	:	PUNCT
crl-16366	236	20	“	"	PUNCT
crl-16366	236	21	how	how	SCONJ
crl-16366	236	22	do	do	AUX
crl-16366	236	23	i	i	PRON
crl-16366	236	24	cite	cite	VERB
crl-16366	236	25	a	a	DET
crl-16366	236	26	book	book	NOUN
crl-16366	236	27	that	that	PRON
crl-16366	236	28	has	have	VERB
crl-16366	236	29	three	three	NUM
crl-16366	236	30	authors	author	NOUN
crl-16366	236	31	using	use	VERB
crl-16366	236	32	apa	apa	ADJ
crl-16366	236	33	format	format	NOUN
crl-16366	236	34	?	?	PUNCT
crl-16366	236	35	”	"	PUNCT
crl-16366	237	1	3	3	X
crl-16366	237	2	.	.	X
crl-16366	237	3	try	try	VERB
crl-16366	237	4	out	out	ADP
crl-16366	237	5	the	the	DET
crl-16366	237	6	response	response	NOUN
crl-16366	237	7	to	to	PART
crl-16366	237	8	make	make	VERB
crl-16366	237	9	sure	sure	ADJ
crl-16366	237	10	it	it	PRON
crl-16366	237	11	is	be	AUX
crl-16366	237	12	satisfactory	satisfactory	ADJ
crl-16366	237	13	4	4	NUM
crl-16366	237	14	.	.	PUNCT
crl-16366	237	15	when	when	SCONJ
crl-16366	237	16	you	you	PRON
crl-16366	237	17	feel	feel	VERB
crl-16366	237	18	the	the	DET
crl-16366	237	19	answer	answer	NOUN
crl-16366	237	20	was	be	AUX
crl-16366	237	21	satisfactory	satisfactory	ADJ
crl-16366	237	22	(	(	PUNCT
crl-16366	237	23	if	if	SCONJ
crl-16366	237	24	not	not	PART
crl-16366	237	25	,	,	PUNCT
crl-16366	237	26	please	please	INTJ
crl-16366	237	27	ask	ask	VERB
crl-16366	237	28	a	a	DET
crl-16366	237	29	follow	follow	NOUN
crl-16366	237	30	up	up	ADP
crl-16366	237	31	question	question	NOUN
crl-16366	237	32	via	via	ADP
crl-16366	237	33	email	email	NOUN
crl-16366	237	34	)	)	PUNCT
crl-16366	237	35	please	please	INTJ
crl-16366	237	36	complete	complete	VERB
crl-16366	237	37	this	this	DET
crl-16366	237	38	general	general	ADJ
crl-16366	237	39	evaluation	evaluation	NOUN
crl-16366	237	40	form	form	NOUN
crl-16366	237	41	for	for	ADP
crl-16366	237	42	the	the	DET
crl-16366	237	43	telephone	telephone	NOUN
crl-16366	237	44	format	format	NOUN
crl-16366	237	45	(	(	PUNCT
crl-16366	237	46	hyperlink	hyperlink	VERB
crl-16366	237	47	to	to	ADP
crl-16366	237	48	online	online	ADJ
crl-16366	237	49	survey	survey	NOUN
crl-16366	237	50	)	)	PUNCT
crl-16366	237	51	on	on	ADP
crl-16366	237	52	your	your	PRON
crl-16366	237	53	experience	experience	NOUN
crl-16366	237	54	.	.	PUNCT
crl-16366	237	55	format	format	NOUN
crl-16366	237	56	3	3	NUM
crl-16366	237	57	:	:	PUNCT
crl-16366	237	58	chat	chat	PROPN
crl-16366	237	59	note	note	NOUN
crl-16366	237	60	:	:	PUNCT
crl-16366	237	61	please	please	INTJ
crl-16366	237	62	keep	keep	VERB
crl-16366	237	63	track	track	NOUN
crl-16366	237	64	of	of	ADP
crl-16366	237	65	how	how	SCONJ
crl-16366	237	66	long	long	ADV
crl-16366	237	67	it	it	PRON
crl-16366	237	68	took	take	VERB
crl-16366	237	69	from	from	ADP
crl-16366	237	70	start	start	NOUN
crl-16366	237	71	to	to	AUX
crl-16366	237	72	finish	finish	VERB
crl-16366	237	73	to	to	PART
crl-16366	237	74	have	have	VERB
crl-16366	237	75	each	each	DET
crl-16366	237	76	question	question	NOUN
crl-16366	237	77	answered	answer	VERB
crl-16366	237	78	.	.	PUNCT
crl-16366	238	1	also	also	ADV
crl-16366	238	2	,	,	PUNCT
crl-16366	238	3	take	take	VERB
crl-16366	238	4	notes	note	NOUN
crl-16366	238	5	of	of	ADP
crl-16366	238	6	any	any	DET
crl-16366	238	7	thoughts	thought	NOUN
crl-16366	238	8	,	,	PUNCT
crl-16366	238	9	observations	observation	NOUN
crl-16366	238	10	,	,	PUNCT
crl-16366	238	11	or	or	CCONJ
crl-16366	238	12	opinions	opinion	NOUN
crl-16366	238	13	you	you	PRON
crl-16366	238	14	have	have	VERB
crl-16366	238	15	so	so	SCONJ
crl-16366	238	16	that	that	SCONJ
crl-16366	238	17	you	you	PRON
crl-16366	238	18	can	can	AUX
crl-16366	238	19	share	share	VERB
crl-16366	238	20	these	these	PRON
crl-16366	238	21	with	with	ADP
crl-16366	238	22	us	we	PRON
crl-16366	238	23	at	at	ADP
crl-16366	238	24	the	the	DET
crl-16366	238	25	end	end	NOUN
crl-16366	238	26	of	of	ADP
crl-16366	238	27	the	the	DET
crl-16366	238	28	project	project	NOUN
crl-16366	238	29	.	.	PUNCT
crl-16366	239	1	note	note	VERB
crl-16366	239	2	:	:	PUNCT
crl-16366	239	3	it	it	PRON
crl-16366	239	4	is	be	AUX
crl-16366	239	5	preferable	preferable	ADJ
crl-16366	239	6	if	if	SCONJ
crl-16366	239	7	you	you	PRON
crl-16366	239	8	complete	complete	VERB
crl-16366	239	9	your	your	PRON
crl-16366	239	10	telephone	telephone	NOUN
crl-16366	239	11	questions	question	NOUN
crl-16366	239	12	/	/	SYM
crl-16366	239	13	interactions	interaction	NOUN
crl-16366	239	14	before	before	ADP
crl-16366	239	15	asking	ask	VERB
crl-16366	239	16	these	these	DET
crl-16366	239	17	same	same	ADJ
crl-16366	239	18	questions	question	NOUN
crl-16366	239	19	via	via	ADP
crl-16366	239	20	online	online	ADJ
crl-16366	239	21	chat	chat	NOUN
crl-16366	239	22	.	.	PUNCT
crl-16366	240	1	if	if	SCONJ
crl-16366	240	2	possible	possible	ADJ
crl-16366	240	3	,	,	PUNCT
crl-16366	240	4	please	please	INTJ
crl-16366	240	5	wait	wait	VERB
crl-16366	240	6	at	at	ADV
crl-16366	240	7	least	least	ADV
crl-16366	240	8	four	four	NUM
crl-16366	240	9	hours	hour	NOUN
crl-16366	240	10	from	from	ADP
crl-16366	240	11	the	the	DET
crl-16366	240	12	time	time	NOUN
crl-16366	240	13	you	you	PRON
crl-16366	240	14	have	have	AUX
crl-16366	240	15	completed	complete	VERB
crl-16366	240	16	your	your	PRON
crl-16366	240	17	telephone	telephone	NOUN
crl-16366	240	18	questions	question	NOUN
crl-16366	240	19	/	/	SYM
crl-16366	240	20	interactions	interaction	NOUN
crl-16366	240	21	before	before	ADP
crl-16366	240	22	asking	ask	VERB
crl-16366	240	23	the	the	DET
crl-16366	240	24	questions	question	NOUN
crl-16366	240	25	via	via	ADP
crl-16366	240	26	chat	chat	NOUN
crl-16366	240	27	.	.	PUNCT
crl-16366	241	1	1	1	X
crl-16366	241	2	.	.	X
crl-16366	241	3	go	go	VERB
crl-16366	241	4	to	to	ADP
crl-16366	241	5	the	the	DET
crl-16366	241	6	xxxx	xxxx	PROPN
crl-16366	241	7	university	university	PROPN
crl-16366	241	8	library	library	NOUN
crl-16366	241	9	contact	contact	VERB
crl-16366	241	10	us	we	PRON
crl-16366	241	11	web	web	NOUN
crl-16366	241	12	page	page	NOUN
crl-16366	241	13	at	at	ADP
crl-16366	241	14	(	(	PUNCT
crl-16366	241	15	hyperlink	hyperlink	NOUN
crl-16366	241	16	to	to	ADP
crl-16366	241	17	library	library	NOUN
crl-16366	241	18	contact	contact	VERB
crl-16366	241	19	us	we	PRON
crl-16366	241	20	page	page	NOUN
crl-16366	241	21	)	)	PUNCT
crl-16366	241	22	2	2	X
crl-16366	241	23	.	.	X
crl-16366	241	24	use	use	VERB
crl-16366	241	25	the	the	DET
crl-16366	241	26	imbedded	imbedded	ADJ
crl-16366	241	27	chat	chat	PROPN
crl-16366	241	28	box	box	NOUN
crl-16366	241	29	provided	provide	VERB
crl-16366	241	30	on	on	ADP
crl-16366	241	31	the	the	DET
crl-16366	241	32	left	left	ADJ
crl-16366	241	33	side	side	NOUN
crl-16366	241	34	of	of	ADP
crl-16366	241	35	the	the	DET
crl-16366	241	36	page	page	NOUN
crl-16366	241	37	under	under	ADP
crl-16366	241	38	ask	ask	VERB
crl-16366	241	39	a	a	DET
crl-16366	241	40	librarian	librarian	NOUN
crl-16366	241	41	.	.	PUNCT
crl-16366	242	1	3	3	X
crl-16366	242	2	.	.	X
crl-16366	242	3	ask	ask	VERB
crl-16366	242	4	the	the	DET
crl-16366	242	5	following	follow	VERB
crl-16366	242	6	question	question	NOUN
crl-16366	242	7	:	:	PUNCT
crl-16366	242	8	“	"	PUNCT
crl-16366	242	9	can	can	AUX
crl-16366	242	10	you	you	PRON
crl-16366	242	11	help	help	VERB
crl-16366	242	12	me	i	PRON
crl-16366	242	13	find	find	VERB
crl-16366	242	14	the	the	DET
crl-16366	242	15	phone	phone	NOUN
crl-16366	242	16	and	and	CCONJ
crl-16366	242	17	hours	hour	NOUN
crl-16366	242	18	for	for	ADP
crl-16366	242	19	the	the	DET
crl-16366	242	20	financial	financial	ADJ
crl-16366	242	21	aid	aid	NOUN
crl-16366	242	22	office	office	NOUN
crl-16366	242	23	?	?	PUNCT
crl-16366	242	24	”	"	PUNCT
crl-16366	242	25	note	note	NOUN
crl-16366	242	26	:	:	PUNCT
crl-16366	242	27	please	please	INTJ
crl-16366	242	28	copy	copy	VERB
crl-16366	242	29	and	and	CCONJ
crl-16366	242	30	save	save	VERB
crl-16366	242	31	the	the	DET
crl-16366	242	32	full	full	ADJ
crl-16366	242	33	text	text	NOUN
crl-16366	242	34	of	of	ADP
crl-16366	242	35	the	the	DET
crl-16366	242	36	response	response	NOUN
crl-16366	242	37	that	that	PRON
crl-16366	242	38	you	you	PRON
crl-16366	242	39	receive	receive	VERB
crl-16366	242	40	to	to	ADP
crl-16366	242	41	your	your	PRON
crl-16366	242	42	question	question	NOUN
crl-16366	242	43	here	here	ADV
crl-16366	242	44	so	so	SCONJ
crl-16366	242	45	that	that	SCONJ
crl-16366	242	46	you	you	PRON
crl-16366	242	47	can	can	AUX
crl-16366	242	48	include	include	VERB
crl-16366	242	49	it	it	PRON
crl-16366	242	50	in	in	ADP
crl-16366	242	51	the	the	DET
crl-16366	242	52	debriefing	debriefing	NOUN
crl-16366	242	53	survey	survey	NOUN
crl-16366	242	54	.	.	PUNCT
crl-16366	243	1	4	4	X
crl-16366	243	2	.	.	X
crl-16366	243	3	if	if	SCONJ
crl-16366	243	4	the	the	DET
crl-16366	243	5	response	response	NOUN
crl-16366	243	6	was	be	AUX
crl-16366	243	7	satisfactory	satisfactory	ADJ
crl-16366	243	8	,	,	PUNCT
crl-16366	243	9	please	please	INTJ
crl-16366	243	10	repeat	repeat	VERB
crl-16366	243	11	steps	step	NOUN
crl-16366	243	12	1–3	1–3	PROPN
crl-16366	243	13	but	but	CCONJ
crl-16366	243	14	instead	instead	ADV
crl-16366	243	15	ask	ask	VERB
crl-16366	243	16	this	this	DET
crl-16366	243	17	second	second	ADJ
crl-16366	243	18	question	question	NOUN
crl-16366	243	19	.	.	PUNCT
crl-16366	244	1	“	"	PUNCT
crl-16366	244	2	how	how	SCONJ
crl-16366	244	3	do	do	AUX
crl-16366	244	4	i	i	PRON
crl-16366	244	5	cite	cite	VERB
crl-16366	244	6	a	a	DET
crl-16366	244	7	newspaper	newspaper	NOUN
crl-16366	244	8	article	article	NOUN
crl-16366	244	9	from	from	ADP
crl-16366	244	10	an	an	DET
crl-16366	244	11	online	online	ADJ
crl-16366	244	12	newspaper	newspaper	NOUN
crl-16366	244	13	using	use	VERB
crl-16366	244	14	apa	apa	ADJ
crl-16366	244	15	format	format	NOUN
crl-16366	244	16	?	?	PUNCT
crl-16366	244	17	”	"	PUNCT
crl-16366	244	18	note	note	NOUN
crl-16366	244	19	:	:	PUNCT
crl-16366	244	20	please	please	INTJ
crl-16366	244	21	copy	copy	VERB
crl-16366	244	22	and	and	CCONJ
crl-16366	244	23	save	save	VERB
crl-16366	244	24	the	the	DET
crl-16366	244	25	full	full	ADJ
crl-16366	244	26	text	text	NOUN
crl-16366	244	27	of	of	ADP
crl-16366	244	28	the	the	DET
crl-16366	244	29	response	response	NOUN
crl-16366	244	30	that	that	PRON
crl-16366	244	31	you	you	PRON
crl-16366	244	32	receive	receive	VERB
crl-16366	244	33	to	to	ADP
crl-16366	244	34	your	your	PRON
crl-16366	244	35	question	question	NOUN
crl-16366	244	36	here	here	ADV
crl-16366	244	37	so	so	SCONJ
crl-16366	244	38	that	that	SCONJ
crl-16366	244	39	you	you	PRON
crl-16366	244	40	can	can	AUX
crl-16366	244	41	include	include	VERB
crl-16366	244	42	it	it	PRON
crl-16366	244	43	in	in	ADP
crl-16366	244	44	the	the	DET
crl-16366	244	45	debriefing	debriefing	NOUN
crl-16366	244	46	survey	survey	NOUN
crl-16366	244	47	.	.	PUNCT
crl-16366	245	1	5	5	X
crl-16366	245	2	.	.	X
crl-16366	245	3	try	try	VERB
crl-16366	245	4	out	out	ADP
crl-16366	245	5	the	the	DET
crl-16366	245	6	response	response	NOUN
crl-16366	245	7	to	to	PART
crl-16366	245	8	make	make	VERB
crl-16366	245	9	sure	sure	ADJ
crl-16366	245	10	it	it	PRON
crl-16366	245	11	is	be	AUX
crl-16366	245	12	satisfactory	satisfactory	ADJ
crl-16366	245	13	.	.	PUNCT
crl-16366	246	1	6	6	X
crl-16366	246	2	.	.	X
crl-16366	246	3	when	when	SCONJ
crl-16366	246	4	you	you	PRON
crl-16366	246	5	feel	feel	VERB
crl-16366	246	6	the	the	DET
crl-16366	246	7	answer	answer	NOUN
crl-16366	246	8	was	be	AUX
crl-16366	246	9	satisfactory	satisfactory	ADJ
crl-16366	246	10	(	(	PUNCT
crl-16366	246	11	if	if	SCONJ
crl-16366	246	12	not	not	PART
crl-16366	246	13	,	,	PUNCT
crl-16366	246	14	please	please	INTJ
crl-16366	246	15	ask	ask	VERB
crl-16366	246	16	a	a	DET
crl-16366	246	17	follow	follow	VERB
crl-16366	246	18	-	-	PUNCT
crl-16366	246	19	up	up	ADP
crl-16366	246	20	question	question	NOUN
crl-16366	246	21	via	via	ADP
crl-16366	246	22	chat	chat	NOUN
crl-16366	246	23	)	)	PUNCT
crl-16366	246	24	please	please	INTJ
crl-16366	246	25	complete	complete	VERB
crl-16366	246	26	this	this	DET
crl-16366	246	27	general	general	ADJ
crl-16366	246	28	evaluation	evaluation	NOUN
crl-16366	246	29	form	form	NOUN
crl-16366	246	30	on	on	ADP
crl-16366	246	31	your	your	PRON
crl-16366	246	32	experience	experience	NOUN
crl-16366	246	33	with	with	ADP
crl-16366	246	34	chat	chat	NOUN
crl-16366	246	35	(	(	PUNCT
crl-16366	246	36	hyperlink	hyperlink	VERB
crl-16366	246	37	to	to	ADP
crl-16366	246	38	online	online	ADJ
crl-16366	246	39	survey	survey	NOUN
crl-16366	246	40	)	)	PUNCT
crl-16366	246	41	.	.	PUNCT
crl-16366	247	1	a	a	DET
crl-16366	247	2	usability	usability	NOUN
crl-16366	247	3	evaluation	evaluation	NOUN
crl-16366	247	4	of	of	ADP
crl-16366	247	5	academic	academic	ADJ
crl-16366	247	6	virtual	virtual	ADJ
crl-16366	247	7	reference	reference	NOUN
crl-16366	247	8	services	service	NOUN
crl-16366	247	9	323	323	NUM
crl-16366	247	10	format	format	NOUN
crl-16366	247	11	4	4	NUM
crl-16366	247	12	:	:	PUNCT
crl-16366	247	13	skype	skype	NOUN
crl-16366	247	14	note	note	NOUN
crl-16366	247	15	:	:	PUNCT
crl-16366	247	16	please	please	INTJ
crl-16366	247	17	keep	keep	VERB
crl-16366	247	18	track	track	NOUN
crl-16366	247	19	of	of	ADP
crl-16366	247	20	how	how	SCONJ
crl-16366	247	21	long	long	ADV
crl-16366	247	22	it	it	PRON
crl-16366	247	23	took	take	VERB
crl-16366	247	24	from	from	ADP
crl-16366	247	25	start	start	NOUN
crl-16366	247	26	to	to	AUX
crl-16366	247	27	finish	finish	VERB
crl-16366	247	28	to	to	PART
crl-16366	247	29	have	have	VERB
crl-16366	247	30	each	each	DET
crl-16366	247	31	question	question	NOUN
crl-16366	247	32	answered	answer	VERB
crl-16366	247	33	.	.	PUNCT
crl-16366	248	1	also	also	ADV
crl-16366	248	2	,	,	PUNCT
crl-16366	248	3	take	take	VERB
crl-16366	248	4	notes	note	NOUN
crl-16366	248	5	of	of	ADP
crl-16366	248	6	any	any	DET
crl-16366	248	7	thoughts	thought	NOUN
crl-16366	248	8	,	,	PUNCT
crl-16366	248	9	observations	observation	NOUN
crl-16366	248	10	,	,	PUNCT
crl-16366	248	11	or	or	CCONJ
crl-16366	248	12	opinions	opinion	NOUN
crl-16366	248	13	you	you	PRON
crl-16366	248	14	have	have	VERB
crl-16366	248	15	so	so	SCONJ
crl-16366	248	16	that	that	SCONJ
crl-16366	248	17	you	you	PRON
crl-16366	248	18	can	can	AUX
crl-16366	248	19	share	share	VERB
crl-16366	248	20	these	these	PRON
crl-16366	248	21	with	with	ADP
crl-16366	248	22	us	we	PRON
crl-16366	248	23	at	at	ADP
crl-16366	248	24	the	the	DET
crl-16366	248	25	end	end	NOUN
crl-16366	248	26	of	of	ADP
crl-16366	248	27	the	the	DET
crl-16366	248	28	project	project	NOUN
crl-16366	248	29	.	.	PUNCT
crl-16366	249	1	note	note	VERB
crl-16366	249	2	:	:	PUNCT
crl-16366	249	3	it	it	PRON
crl-16366	249	4	is	be	AUX
crl-16366	249	5	preferable	preferable	ADJ
crl-16366	249	6	if	if	SCONJ
crl-16366	249	7	you	you	PRON
crl-16366	249	8	complete	complete	VERB
crl-16366	249	9	your	your	PRON
crl-16366	249	10	online	online	ADJ
crl-16366	249	11	chat	chat	NOUN
crl-16366	249	12	questions	question	NOUN
crl-16366	249	13	/	/	SYM
crl-16366	249	14	interactions	interaction	NOUN
crl-16366	249	15	before	before	ADP
crl-16366	249	16	asking	ask	VERB
crl-16366	249	17	these	these	DET
crl-16366	249	18	same	same	ADJ
crl-16366	249	19	questions	question	NOUN
crl-16366	249	20	via	via	ADP
crl-16366	249	21	skype	skype	NOUN
crl-16366	249	22	.	.	PUNCT
crl-16366	250	1	if	if	SCONJ
crl-16366	250	2	possible	possible	ADJ
crl-16366	250	3	,	,	PUNCT
crl-16366	250	4	please	please	INTJ
crl-16366	250	5	wait	wait	VERB
crl-16366	250	6	at	at	ADV
crl-16366	250	7	least	least	ADV
crl-16366	250	8	four	four	NUM
crl-16366	250	9	hours	hour	NOUN
crl-16366	250	10	from	from	ADP
crl-16366	250	11	the	the	DET
crl-16366	250	12	time	time	NOUN
crl-16366	250	13	you	you	PRON
crl-16366	250	14	have	have	AUX
crl-16366	250	15	completed	complete	VERB
crl-16366	250	16	your	your	PRON
crl-16366	250	17	online	online	ADJ
crl-16366	250	18	chat	chat	NOUN
crl-16366	250	19	questions	question	NOUN
crl-16366	250	20	/	/	SYM
crl-16366	250	21	interactions	interaction	NOUN
crl-16366	250	22	before	before	ADP
crl-16366	250	23	asking	ask	VERB
crl-16366	250	24	the	the	DET
crl-16366	250	25	questions	question	NOUN
crl-16366	250	26	via	via	ADP
crl-16366	250	27	skype	skype	NOUN
crl-16366	250	28	.	.	PUNCT
crl-16366	251	1	1	1	X
crl-16366	251	2	.	.	X
crl-16366	251	3	open	open	VERB
crl-16366	251	4	up	up	ADP
crl-16366	251	5	skype	skype	ADV
crl-16366	251	6	on	on	ADP
crl-16366	251	7	your	your	PRON
crl-16366	251	8	computer	computer	NOUN
crl-16366	251	9	and	and	CCONJ
crl-16366	251	10	please	please	INTJ
crl-16366	251	11	test	test	VERB
crl-16366	251	12	to	to	PART
crl-16366	251	13	make	make	VERB
crl-16366	251	14	sure	sure	ADJ
crl-16366	251	15	both	both	CCONJ
crl-16366	251	16	your	your	PRON
crl-16366	251	17	audio	audio	NOUN
crl-16366	251	18	and	and	CCONJ
crl-16366	251	19	video	video	NOUN
crl-16366	251	20	are	be	AUX
crl-16366	251	21	working	work	VERB
crl-16366	251	22	before	before	ADP
crl-16366	251	23	contacting	contact	VERB
crl-16366	251	24	the	the	DET
crl-16366	251	25	reference	reference	NOUN
crl-16366	251	26	desk	desk	NOUN
crl-16366	251	27	.	.	PUNCT
crl-16366	252	1	2	2	X
crl-16366	252	2	.	.	X
crl-16366	252	3	once	once	SCONJ
crl-16366	252	4	you	you	PRON
crl-16366	252	5	are	be	AUX
crl-16366	252	6	confident	confident	ADJ
crl-16366	252	7	everything	everything	PRON
crl-16366	252	8	is	be	AUX
crl-16366	252	9	working	work	VERB
crl-16366	252	10	,	,	PUNCT
crl-16366	252	11	please	please	INTJ
crl-16366	252	12	contact	contact	VERB
crl-16366	252	13	the	the	DET
crl-16366	252	14	library	library	NOUN
crl-16366	252	15	web	web	NOUN
crl-16366	252	16	reference	reference	NOUN
crl-16366	252	17	desk	desk	NOUN
crl-16366	252	18	through	through	ADP
crl-16366	252	19	skype	skype	NOUN
crl-16366	252	20	by	by	ADP
crl-16366	252	21	going	go	VERB
crl-16366	252	22	to	to	PART
crl-16366	252	23	(	(	PUNCT
crl-16366	252	24	hyperlink	hyperlink	VERB
crl-16366	252	25	to	to	ADP
crl-16366	252	26	library	library	PROPN
crl-16366	252	27	skype	skype	PROPN
crl-16366	252	28	desk	desk	PROPN
crl-16366	252	29	)	)	PUNCT
crl-16366	252	30	ask	ask	VERB
crl-16366	252	31	the	the	DET
crl-16366	252	32	following	follow	VERB
crl-16366	252	33	question	question	NOUN
crl-16366	252	34	in	in	ADP
crl-16366	252	35	the	the	DET
crl-16366	252	36	manner	manner	NOUN
crl-16366	252	37	provided	provide	VERB
crl-16366	252	38	:	:	PUNCT
crl-16366	252	39	“	"	PUNCT
crl-16366	252	40	i	i	PRON
crl-16366	252	41	’m	’m	AUX
crl-16366	252	42	trying	try	VERB
crl-16366	252	43	to	to	PART
crl-16366	252	44	find	find	VERB
crl-16366	252	45	the	the	DET
crl-16366	252	46	hours	hour	NOUN
crl-16366	252	47	and	and	CCONJ
crl-16366	252	48	phone	phone	NOUN
crl-16366	252	49	number	number	NOUN
crl-16366	252	50	for	for	ADP
crl-16366	252	51	the	the	DET
crl-16366	252	52	cashier	cashier	NOUN
crl-16366	252	53	’s	’s	PART
crl-16366	252	54	office	office	NOUN
crl-16366	252	55	.	.	PUNCT
crl-16366	253	1	can	can	AUX
crl-16366	253	2	you	you	PRON
crl-16366	253	3	help	help	VERB
crl-16366	253	4	?	?	PUNCT
crl-16366	253	5	”	"	PUNCT
crl-16366	254	1	3	3	X
crl-16366	254	2	.	.	PUNCT
crl-16366	254	3	if	if	SCONJ
crl-16366	254	4	the	the	DET
crl-16366	254	5	response	response	NOUN
crl-16366	254	6	was	be	AUX
crl-16366	254	7	satisfactory	satisfactory	ADJ
crl-16366	254	8	,	,	PUNCT
crl-16366	254	9	please	please	INTJ
crl-16366	254	10	repeat	repeat	VERB
crl-16366	254	11	steps	step	NOUN
crl-16366	254	12	1–3	1–3	PROPN
crl-16366	254	13	but	but	CCONJ
crl-16366	254	14	instead	instead	ADV
crl-16366	254	15	ask	ask	VERB
crl-16366	254	16	this	this	DET
crl-16366	254	17	second	second	ADJ
crl-16366	254	18	question	question	NOUN
crl-16366	254	19	.	.	PUNCT
crl-16366	255	1	“	"	PUNCT
crl-16366	255	2	how	how	SCONJ
crl-16366	255	3	do	do	AUX
crl-16366	255	4	i	i	PRON
crl-16366	255	5	cite	cite	VERB
crl-16366	255	6	an	an	DET
crl-16366	255	7	electronic	electronic	ADJ
crl-16366	255	8	book	book	NOUN
crl-16366	255	9	in	in	ADP
crl-16366	255	10	apa	apa	PROPN
crl-16366	255	11	format	format	NOUN
crl-16366	255	12	?	?	PUNCT
crl-16366	255	13	”	"	PUNCT
crl-16366	256	1	4	4	X
crl-16366	256	2	.	.	X
crl-16366	256	3	try	try	VERB
crl-16366	256	4	out	out	ADP
crl-16366	256	5	the	the	DET
crl-16366	256	6	response	response	NOUN
crl-16366	256	7	to	to	PART
crl-16366	256	8	make	make	VERB
crl-16366	256	9	sure	sure	ADJ
crl-16366	256	10	it	it	PRON
crl-16366	256	11	is	be	AUX
crl-16366	256	12	satisfactory	satisfactory	ADJ
crl-16366	256	13	.	.	PUNCT
crl-16366	257	1	5	5	X
crl-16366	257	2	.	.	X
crl-16366	257	3	when	when	SCONJ
crl-16366	257	4	you	you	PRON
crl-16366	257	5	feel	feel	VERB
crl-16366	257	6	the	the	DET
crl-16366	257	7	answer	answer	NOUN
crl-16366	257	8	was	be	AUX
crl-16366	257	9	satisfactory	satisfactory	ADJ
crl-16366	257	10	(	(	PUNCT
crl-16366	257	11	if	if	SCONJ
crl-16366	257	12	not	not	PART
crl-16366	257	13	,	,	PUNCT
crl-16366	257	14	please	please	INTJ
crl-16366	257	15	ask	ask	VERB
crl-16366	257	16	a	a	DET
crl-16366	257	17	follow	follow	NOUN
crl-16366	257	18	up	up	ADP
crl-16366	257	19	question	question	NOUN
crl-16366	257	20	via	via	ADP
crl-16366	257	21	skype	skype	ADJ
crl-16366	257	22	)	)	PUNCT
crl-16366	257	23	please	please	INTJ
crl-16366	257	24	complete	complete	VERB
crl-16366	257	25	this	this	DET
crl-16366	257	26	general	general	ADJ
crl-16366	257	27	evaluation	evaluation	NOUN
crl-16366	257	28	form	form	NOUN
crl-16366	257	29	on	on	ADP
crl-16366	257	30	your	your	PRON
crl-16366	257	31	experience	experience	NOUN
crl-16366	257	32	using	use	VERB
crl-16366	257	33	skype	skype	NOUN
crl-16366	257	34	(	(	PUNCT
crl-16366	257	35	hyperlink	hyperlink	VERB
crl-16366	257	36	to	to	ADP
crl-16366	257	37	online	online	ADJ
crl-16366	257	38	survey	survey	NOUN
crl-16366	257	39	)	)	PUNCT
crl-16366	257	40	.	.	PUNCT
crl-16366	258	1	format	format	NOUN
crl-16366	258	2	5	5	NUM
crl-16366	258	3	:	:	PUNCT
crl-16366	258	4	text	text	NOUN
crl-16366	258	5	messaging	messaging	NOUN
crl-16366	258	6	note	note	NOUN
crl-16366	258	7	:	:	PUNCT
crl-16366	258	8	please	please	INTJ
crl-16366	258	9	keep	keep	VERB
crl-16366	258	10	track	track	NOUN
crl-16366	258	11	of	of	ADP
crl-16366	258	12	how	how	SCONJ
crl-16366	258	13	long	long	ADV
crl-16366	258	14	it	it	PRON
crl-16366	258	15	took	take	VERB
crl-16366	258	16	from	from	ADP
crl-16366	258	17	start	start	NOUN
crl-16366	258	18	to	to	AUX
crl-16366	258	19	finish	finish	VERB
crl-16366	258	20	to	to	PART
crl-16366	258	21	have	have	VERB
crl-16366	258	22	each	each	DET
crl-16366	258	23	question	question	NOUN
crl-16366	258	24	answered	answer	VERB
crl-16366	258	25	.	.	PUNCT
crl-16366	259	1	also	also	ADV
crl-16366	259	2	,	,	PUNCT
crl-16366	259	3	take	take	VERB
crl-16366	259	4	notes	note	NOUN
crl-16366	259	5	of	of	ADP
crl-16366	259	6	any	any	DET
crl-16366	259	7	thoughts	thought	NOUN
crl-16366	259	8	,	,	PUNCT
crl-16366	259	9	observations	observation	NOUN
crl-16366	259	10	,	,	PUNCT
crl-16366	259	11	or	or	CCONJ
crl-16366	259	12	opinions	opinion	NOUN
crl-16366	259	13	you	you	PRON
crl-16366	259	14	have	have	VERB
crl-16366	259	15	so	so	SCONJ
crl-16366	259	16	that	that	SCONJ
crl-16366	259	17	you	you	PRON
crl-16366	259	18	can	can	AUX
crl-16366	259	19	share	share	VERB
crl-16366	259	20	these	these	PRON
crl-16366	259	21	with	with	ADP
crl-16366	259	22	us	we	PRON
crl-16366	259	23	at	at	ADP
crl-16366	259	24	the	the	DET
crl-16366	259	25	end	end	NOUN
crl-16366	259	26	of	of	ADP
crl-16366	259	27	the	the	DET
crl-16366	259	28	project	project	NOUN
crl-16366	259	29	.	.	PUNCT
crl-16366	260	1	note	note	VERB
crl-16366	260	2	:	:	PUNCT
crl-16366	260	3	it	it	PRON
crl-16366	260	4	is	be	AUX
crl-16366	260	5	preferable	preferable	ADJ
crl-16366	260	6	if	if	SCONJ
crl-16366	260	7	you	you	PRON
crl-16366	260	8	complete	complete	VERB
crl-16366	260	9	your	your	PRON
crl-16366	260	10	skype	skype	ADJ
crl-16366	260	11	questions	question	NOUN
crl-16366	260	12	/	/	SYM
crl-16366	260	13	interactions	interaction	NOUN
crl-16366	260	14	before	before	ADP
crl-16366	260	15	asking	ask	VERB
crl-16366	260	16	these	these	DET
crl-16366	260	17	same	same	ADJ
crl-16366	260	18	questions	question	NOUN
crl-16366	260	19	via	via	ADP
crl-16366	260	20	text	text	NOUN
crl-16366	260	21	messaging	messaging	NOUN
crl-16366	260	22	.	.	PUNCT
crl-16366	261	1	if	if	SCONJ
crl-16366	261	2	possible	possible	ADJ
crl-16366	261	3	,	,	PUNCT
crl-16366	261	4	please	please	INTJ
crl-16366	261	5	wait	wait	VERB
crl-16366	261	6	at	at	ADV
crl-16366	261	7	least	least	ADV
crl-16366	261	8	four	four	NUM
crl-16366	261	9	hours	hour	NOUN
crl-16366	261	10	from	from	ADP
crl-16366	261	11	the	the	DET
crl-16366	261	12	time	time	NOUN
crl-16366	261	13	you	you	PRON
crl-16366	261	14	have	have	AUX
crl-16366	261	15	completed	complete	VERB
crl-16366	261	16	your	your	PRON
crl-16366	261	17	skype	skype	ADJ
crl-16366	261	18	questions	question	NOUN
crl-16366	261	19	/	/	SYM
crl-16366	261	20	interactions	interaction	NOUN
crl-16366	261	21	before	before	ADP
crl-16366	261	22	asking	ask	VERB
crl-16366	261	23	the	the	DET
crl-16366	261	24	questions	question	NOUN
crl-16366	261	25	via	via	ADP
crl-16366	261	26	text	text	NOUN
crl-16366	261	27	messaging	messaging	NOUN
crl-16366	261	28	.	.	PUNCT
crl-16366	262	1	1	1	X
crl-16366	262	2	.	.	X
crl-16366	262	3	using	use	VERB
crl-16366	262	4	your	your	PRON
crl-16366	262	5	cell	cell	NOUN
crl-16366	262	6	phone	phone	NOUN
crl-16366	262	7	or	or	CCONJ
crl-16366	262	8	mobile	mobile	ADJ
crl-16366	262	9	device	device	NOUN
crl-16366	262	10	,	,	PUNCT
crl-16366	262	11	ask	ask	VERB
crl-16366	262	12	the	the	DET
crl-16366	262	13	following	follow	VERB
crl-16366	262	14	question	question	NOUN
crl-16366	262	15	by	by	ADP
crl-16366	262	16	sending	send	VERB
crl-16366	262	17	a	a	DET
crl-16366	262	18	text	text	NOUN
crl-16366	262	19	message	message	NOUN
crl-16366	262	20	to	to	ADP
crl-16366	262	21	the	the	DET
crl-16366	262	22	text	text	NOUN
crl-16366	262	23	-	-	PUNCT
crl-16366	262	24	a	a	DET
crl-16366	262	25	-	-	PUNCT
crl-16366	262	26	librarian	librarian	NOUN
crl-16366	262	27	service	service	NOUN
crl-16366	262	28	.	.	PUNCT
crl-16366	263	1	send	send	VERB
crl-16366	263	2	your	your	PRON
crl-16366	263	3	question	question	NOUN
crl-16366	263	4	to	to	ADP
crl-16366	263	5	(	(	PUNCT
crl-16366	263	6	800	800	NUM
crl-16366	263	7	)	)	PUNCT
crl-16366	263	8	xxx	xxx	NOUN
crl-16366	263	9	-	-	PUNCT
crl-16366	263	10	xxxx	xxxx	PROPN
crl-16366	263	11	.	.	PUNCT
crl-16366	264	1	“	"	PUNCT
crl-16366	264	2	can	can	AUX
crl-16366	264	3	you	you	PRON
crl-16366	264	4	help	help	VERB
crl-16366	264	5	me	i	PRON
crl-16366	264	6	figure	figure	VERB
crl-16366	264	7	out	out	ADP
crl-16366	264	8	the	the	DET
crl-16366	264	9	hours	hour	NOUN
crl-16366	264	10	and	and	CCONJ
crl-16366	264	11	phone	phone	NOUN
crl-16366	264	12	number	number	NOUN
crl-16366	264	13	for	for	ADP
crl-16366	264	14	the	the	DET
crl-16366	264	15	academic	academic	ADJ
crl-16366	264	16	success	success	NOUN
crl-16366	264	17	program	program	NOUN
crl-16366	264	18	?	?	PUNCT
crl-16366	264	19	”	"	PUNCT
crl-16366	265	1	2	2	X
crl-16366	265	2	.	.	PUNCT
crl-16366	265	3	if	if	SCONJ
crl-16366	265	4	the	the	DET
crl-16366	265	5	response	response	NOUN
crl-16366	265	6	was	be	AUX
crl-16366	265	7	satisfactory	satisfactory	ADJ
crl-16366	265	8	,	,	PUNCT
crl-16366	265	9	please	please	INTJ
crl-16366	265	10	repeat	repeat	VERB
crl-16366	265	11	step	step	NOUN
crl-16366	265	12	1	1	NUM
crl-16366	265	13	but	but	CCONJ
crl-16366	265	14	instead	instead	ADV
crl-16366	265	15	ask	ask	VERB
crl-16366	265	16	this	this	DET
crl-16366	265	17	second	second	ADJ
crl-16366	265	18	question	question	NOUN
crl-16366	265	19	.	.	PUNCT
crl-16366	266	1	“	"	PUNCT
crl-16366	266	2	how	how	SCONJ
crl-16366	266	3	do	do	AUX
crl-16366	266	4	you	you	PRON
crl-16366	266	5	cite	cite	VERB
crl-16366	266	6	an	an	DET
crl-16366	266	7	article	article	NOUN
crl-16366	266	8	from	from	ADP
crl-16366	266	9	a	a	DET
crl-16366	266	10	magazine	magazine	NOUN
crl-16366	266	11	in	in	ADP
crl-16366	266	12	apa	apa	PROPN
crl-16366	266	13	format	format	NOUN
crl-16366	266	14	?	?	PUNCT
crl-16366	266	15	”	"	PUNCT
crl-16366	267	1	3	3	X
crl-16366	267	2	.	.	X
crl-16366	267	3	try	try	VERB
crl-16366	267	4	out	out	ADP
crl-16366	267	5	the	the	DET
crl-16366	267	6	response	response	NOUN
crl-16366	267	7	to	to	PART
crl-16366	267	8	make	make	VERB
crl-16366	267	9	sure	sure	ADJ
crl-16366	267	10	it	it	PRON
crl-16366	267	11	is	be	AUX
crl-16366	267	12	satisfactory	satisfactory	ADJ
crl-16366	267	13	.	.	PUNCT
crl-16366	268	1	4	4	X
crl-16366	268	2	.	.	X
crl-16366	268	3	when	when	SCONJ
crl-16366	268	4	you	you	PRON
crl-16366	268	5	feel	feel	VERB
crl-16366	268	6	the	the	DET
crl-16366	268	7	answer	answer	NOUN
crl-16366	268	8	was	be	AUX
crl-16366	268	9	satisfactory	satisfactory	ADJ
crl-16366	268	10	(	(	PUNCT
crl-16366	268	11	if	if	SCONJ
crl-16366	268	12	not	not	PART
crl-16366	268	13	,	,	PUNCT
crl-16366	268	14	please	please	INTJ
crl-16366	268	15	ask	ask	VERB
crl-16366	268	16	a	a	DET
crl-16366	268	17	follow	follow	VERB
crl-16366	268	18	-	-	PUNCT
crl-16366	268	19	up	up	ADP
crl-16366	268	20	question	question	NOUN
crl-16366	268	21	via	via	ADP
crl-16366	268	22	text	text	NOUN
crl-16366	268	23	)	)	PUNCT
crl-16366	268	24	,	,	PUNCT
crl-16366	268	25	please	please	INTJ
crl-16366	268	26	complete	complete	VERB
crl-16366	268	27	this	this	DET
crl-16366	268	28	general	general	ADJ
crl-16366	268	29	evaluation	evaluation	NOUN
crl-16366	268	30	form	form	NOUN
crl-16366	268	31	on	on	ADP
crl-16366	268	32	your	your	PRON
crl-16366	268	33	experience	experience	NOUN
crl-16366	268	34	using	use	VERB
crl-16366	268	35	text	text	NOUN
crl-16366	268	36	-	-	PUNCT
crl-16366	268	37	a	a	DET
crl-16366	268	38	-	-	PUNCT
crl-16366	268	39	librarian	librarian	NOUN
crl-16366	268	40	(	(	PUNCT
crl-16366	268	41	hyperlink	hyperlink	VERB
crl-16366	268	42	to	to	ADP
crl-16366	268	43	online	online	ADJ
crl-16366	268	44	survey	survey	NOUN
crl-16366	268	45	)	)	PUNCT
crl-16366	268	46	.	.	PUNCT
crl-16366	269	1	note	note	VERB
crl-16366	269	2	:	:	PUNCT
crl-16366	269	3	the	the	DET
crl-16366	269	4	final	final	ADJ
crl-16366	269	5	question	question	NOUN
crl-16366	269	6	of	of	ADP
crl-16366	269	7	this	this	DET
crl-16366	269	8	survey	survey	NOUN
crl-16366	269	9	asks	ask	VERB
crl-16366	269	10	you	you	PRON
crl-16366	269	11	to	to	PART
crl-16366	269	12	compare	compare	VERB
crl-16366	269	13	text	text	NOUN
crl-16366	269	14	messaging	message	VERB
crl-16366	269	15	to	to	PART
crl-16366	269	16	skype	skype	VERB
crl-16366	269	17	.	.	PUNCT
crl-16366	270	1	in	in	ADP
crl-16366	270	2	the	the	DET
crl-16366	270	3	comments	comment	NOUN
crl-16366	270	4	field	field	NOUN
crl-16366	270	5	,	,	PUNCT
crl-16366	270	6	please	please	INTJ
crl-16366	270	7	indicate	indicate	VERB
crl-16366	270	8	that	that	SCONJ
crl-16366	270	9	you	you	PRON
crl-16366	270	10	did	do	AUX
crl-16366	270	11	not	not	PART
crl-16366	270	12	evaluate	evaluate	VERB
crl-16366	270	13	skype	skype	ADJ
crl-16366	270	14	.	.	PUNCT
crl-16366	271	1	evaluation	evaluation	NOUN
crl-16366	271	2	of	of	ADP
crl-16366	271	3	each	each	DET
crl-16366	271	4	format	format	NOUN
crl-16366	271	5	1	1	NUM
crl-16366	271	6	.	.	PUNCT
crl-16366	272	1	now	now	ADV
crl-16366	272	2	that	that	SCONJ
crl-16366	272	3	you	you	PRON
crl-16366	272	4	have	have	AUX
crl-16366	272	5	had	have	VERB
crl-16366	272	6	the	the	DET
crl-16366	272	7	questions	question	NOUN
crl-16366	272	8	answered	answer	VERB
crl-16366	272	9	in	in	ADP
crl-16366	272	10	each	each	PRON
crl-16366	272	11	of	of	ADP
crl-16366	272	12	the	the	DET
crl-16366	272	13	four	four	NUM
crl-16366	272	14	formats	format	NOUN
crl-16366	272	15	,	,	PUNCT
crl-16366	272	16	we	we	PRON
crl-16366	272	17	want	want	VERB
crl-16366	272	18	you	you	PRON
crl-16366	272	19	to	to	PART
crl-16366	272	20	complete	complete	VERB
crl-16366	272	21	a	a	DET
crl-16366	272	22	final	final	ADJ
crl-16366	272	23	survey	survey	NOUN
crl-16366	272	24	that	that	PRON
crl-16366	272	25	assesses	assess	VERB
crl-16366	272	26	the	the	DET
crl-16366	272	27	general	general	ADJ
crl-16366	272	28	usability	usability	NOUN
crl-16366	272	29	of	of	ADP
crl-16366	272	30	each	each	DET
crl-16366	272	31	technology	technology	NOUN
crl-16366	272	32	along	along	ADP
crl-16366	272	33	with	with	ADP
crl-16366	272	34	some	some	DET
crl-16366	272	35	general	general	ADJ
crl-16366	272	36	thoughts	thought	NOUN
crl-16366	272	37	and	and	CCONJ
crl-16366	272	38	observations	observation	NOUN
crl-16366	272	39	.	.	PUNCT
crl-16366	273	1	324	324	NUM
crl-16366	273	2	college	college	PROPN
crl-16366	273	3	&	&	CCONJ
crl-16366	273	4	research	research	PROPN
crl-16366	273	5	libraries	library	NOUN
crl-16366	273	6	may	may	AUX
crl-16366	273	7	2014	2014	NUM
crl-16366	273	8	2	2	NUM
crl-16366	273	9	.	.	PUNCT
crl-16366	273	10	only	only	ADV
crl-16366	273	11	after	after	SCONJ
crl-16366	273	12	you	you	PRON
crl-16366	273	13	have	have	AUX
crl-16366	273	14	had	have	VERB
crl-16366	273	15	your	your	PRON
crl-16366	273	16	questions	question	NOUN
crl-16366	273	17	answered	answer	VERB
crl-16366	273	18	satisfactorily	satisfactorily	ADV
crl-16366	273	19	in	in	ADP
crl-16366	273	20	each	each	PRON
crl-16366	273	21	of	of	ADP
crl-16366	273	22	the	the	DET
crl-16366	273	23	four	four	NUM
crl-16366	273	24	formats	format	NOUN
crl-16366	273	25	above	above	ADP
crl-16366	273	26	please	please	INTJ
crl-16366	273	27	complete	complete	VERB
crl-16366	273	28	this	this	DET
crl-16366	273	29	final	final	ADJ
crl-16366	273	30	survey	survey	NOUN
crl-16366	273	31	.	.	PUNCT
crl-16366	274	1	notes	note	NOUN
crl-16366	274	2	:	:	PUNCT
crl-16366	274	3	•	•	VERB
crl-16366	274	4	on	on	ADP
crl-16366	274	5	the	the	DET
crl-16366	274	6	final	final	ADJ
crl-16366	274	7	survey	survey	NOUN
crl-16366	274	8	form	form	NOUN
crl-16366	274	9	you	you	PRON
crl-16366	274	10	will	will	AUX
crl-16366	274	11	encounter	encounter	VERB
crl-16366	274	12	a	a	DET
crl-16366	274	13	page	page	NOUN
crl-16366	274	14	relating	relate	VERB
crl-16366	274	15	to	to	ADP
crl-16366	274	16	skype	skype	VERB
crl-16366	274	17	video	video	NOUN
crl-16366	274	18	conferencing	conferencing	NOUN
crl-16366	274	19	.	.	PUNCT
crl-16366	275	1	you	you	PRON
crl-16366	275	2	may	may	AUX
crl-16366	275	3	either	either	CCONJ
crl-16366	275	4	skip	skip	VERB
crl-16366	275	5	those	those	DET
crl-16366	275	6	questions	question	NOUN
crl-16366	275	7	or	or	CCONJ
crl-16366	275	8	answer	answer	VERB
crl-16366	275	9	na	na	ADP
crl-16366	275	10	when	when	SCONJ
crl-16366	275	11	appropriate	appropriate	ADJ
crl-16366	275	12	.	.	PUNCT
crl-16366	276	1	•	•	VERB
crl-16366	276	2	one	one	NUM
crl-16366	276	3	the	the	DET
crl-16366	276	4	final	final	ADJ
crl-16366	276	5	page	page	NOUN
crl-16366	276	6	of	of	ADP
crl-16366	276	7	the	the	DET
crl-16366	276	8	final	final	ADJ
crl-16366	276	9	survey	survey	NOUN
crl-16366	276	10	,	,	PUNCT
crl-16366	276	11	you	you	PRON
crl-16366	276	12	will	will	AUX
crl-16366	276	13	encounter	encounter	VERB
crl-16366	276	14	some	some	DET
crl-16366	276	15	questions	question	NOUN
crl-16366	276	16	relating	relate	VERB
crl-16366	276	17	to	to	ADP
crl-16366	276	18	rating	rate	VERB
crl-16366	276	19	your	your	PRON
crl-16366	276	20	preferences	preference	NOUN
crl-16366	276	21	of	of	ADP
crl-16366	276	22	formats	format	NOUN
crl-16366	276	23	.	.	PUNCT
crl-16366	277	1	please	please	INTJ
crl-16366	277	2	go	go	VERB
crl-16366	277	3	ahead	ahead	ADV
crl-16366	277	4	and	and	CCONJ
crl-16366	277	5	answer	answer	VERB
crl-16366	277	6	these	these	DET
crl-16366	277	7	questions	question	NOUN
crl-16366	277	8	(	(	PUNCT
crl-16366	277	9	even	even	ADV
crl-16366	277	10	though	though	SCONJ
crl-16366	277	11	they	they	PRON
crl-16366	277	12	include	include	VERB
crl-16366	277	13	skype	skype	ADJ
crl-16366	277	14	as	as	ADP
crl-16366	277	15	an	an	DET
crl-16366	277	16	option	option	NOUN
crl-16366	277	17	)	)	PUNCT
crl-16366	277	18	.	.	PUNCT
crl-16366	278	1	appendix	appendix	PROPN
crl-16366	278	2	b	b	NOUN
crl-16366	278	3	questions	question	NOUN
crl-16366	278	4	used	use	VERB
crl-16366	278	5	for	for	ADP
crl-16366	278	6	this	this	DET
crl-16366	278	7	study	study	NOUN
crl-16366	278	8	quick	quick	ADJ
crl-16366	278	9	,	,	PUNCT
crl-16366	278	10	factual	factual	ADJ
crl-16366	278	11	questions	question	NOUN
crl-16366	278	12	research	research	NOUN
crl-16366	278	13	/	/	SYM
crl-16366	278	14	procedural	procedural	ADJ
crl-16366	278	15	reference	reference	NOUN
crl-16366	278	16	questions	question	NOUN
crl-16366	278	17	•	•	INTJ
crl-16366	278	18	can	can	AUX
crl-16366	278	19	you	you	PRON
crl-16366	278	20	help	help	VERB
crl-16366	278	21	me	i	PRON
crl-16366	278	22	figure	figure	VERB
crl-16366	278	23	out	out	ADP
crl-16366	278	24	the	the	DET
crl-16366	278	25	hours	hour	NOUN
crl-16366	278	26	and	and	CCONJ
crl-16366	278	27	phone	phone	NOUN
crl-16366	278	28	number	number	NOUN
crl-16366	278	29	for	for	ADP
crl-16366	278	30	the	the	DET
crl-16366	278	31	student	student	NOUN
crl-16366	278	32	success	success	NOUN
crl-16366	278	33	center	center	NOUN
crl-16366	278	34	?	?	PUNCT
crl-16366	279	1	•	•	INTJ
crl-16366	279	2	can	can	AUX
crl-16366	279	3	you	you	PRON
crl-16366	279	4	help	help	VERB
crl-16366	279	5	me	i	PRON
crl-16366	279	6	find	find	VERB
crl-16366	279	7	out	out	ADP
crl-16366	279	8	who	who	PRON
crl-16366	279	9	to	to	PART
crl-16366	279	10	contact	contact	VERB
crl-16366	279	11	to	to	PART
crl-16366	279	12	get	get	VERB
crl-16366	279	13	some	some	DET
crl-16366	279	14	information	information	NOUN
crl-16366	279	15	for	for	ADP
crl-16366	279	16	tutoring	tutoring	NOUN
crl-16366	279	17	in	in	ADP
crl-16366	279	18	math	math	NOUN
crl-16366	279	19	?	?	PUNCT
crl-16366	280	1	•	•	INTJ
crl-16366	280	2	can	can	AUX
crl-16366	280	3	you	you	PRON
crl-16366	280	4	help	help	VERB
crl-16366	280	5	me	i	PRON
crl-16366	280	6	find	find	VERB
crl-16366	280	7	the	the	DET
crl-16366	280	8	address	address	NOUN
crl-16366	280	9	for	for	ADP
crl-16366	280	10	the	the	DET
crl-16366	280	11	international	international	ADJ
crl-16366	280	12	students	student	NOUN
crl-16366	280	13	&	&	CCONJ
crl-16366	280	14	scholar	scholar	NOUN
crl-16366	280	15	program	program	NOUN
crl-16366	280	16	?	?	PUNCT
crl-16366	281	1	•	•	INTJ
crl-16366	281	2	can	can	AUX
crl-16366	281	3	you	you	PRON
crl-16366	281	4	help	help	VERB
crl-16366	281	5	me	i	PRON
crl-16366	281	6	find	find	VERB
crl-16366	281	7	the	the	DET
crl-16366	281	8	phone	phone	NOUN
crl-16366	281	9	and	and	CCONJ
crl-16366	281	10	hours	hour	NOUN
crl-16366	281	11	for	for	ADP
crl-16366	281	12	the	the	DET
crl-16366	281	13	financial	financial	ADJ
crl-16366	281	14	aid	aid	NOUN
crl-16366	281	15	office	office	NOUN
crl-16366	281	16	?	?	PUNCT
crl-16366	282	1	•	•	INTJ
crl-16366	282	2	can	can	AUX
crl-16366	282	3	you	you	PRON
crl-16366	282	4	help	help	VERB
crl-16366	282	5	me	i	PRON
crl-16366	282	6	find	find	VERB
crl-16366	282	7	the	the	DET
crl-16366	282	8	street	street	NOUN
crl-16366	282	9	address	address	NOUN
crl-16366	282	10	for	for	ADP
crl-16366	282	11	the	the	DET
crl-16366	282	12	family	family	NOUN
crl-16366	282	13	research	research	NOUN
crl-16366	282	14	center	center	NOUN
crl-16366	282	15	?	?	PUNCT
crl-16366	283	1	•	•	INTJ
crl-16366	283	2	can	can	AUX
crl-16366	283	3	you	you	PRON
crl-16366	283	4	help	help	VERB
crl-16366	283	5	me	i	PRON
crl-16366	283	6	find	find	VERB
crl-16366	283	7	the	the	DET
crl-16366	283	8	street	street	NOUN
crl-16366	283	9	address	address	NOUN
crl-16366	283	10	for	for	ADP
crl-16366	283	11	the	the	DET
crl-16366	283	12	global	global	PROPN
crl-16366	283	13	research	research	PROPN
crl-16366	283	14	institute	institute	PROPN
crl-16366	283	15	?	?	PUNCT
crl-16366	284	1	•	•	INTJ
crl-16366	284	2	can	can	AUX
crl-16366	284	3	you	you	PRON
crl-16366	284	4	help	help	VERB
crl-16366	284	5	me	i	PRON
crl-16366	284	6	find	find	VERB
crl-16366	284	7	the	the	DET
crl-16366	284	8	street	street	NOUN
crl-16366	284	9	address	address	NOUN
crl-16366	284	10	for	for	ADP
crl-16366	284	11	the	the	DET
crl-16366	284	12	parking	parking	NOUN
crl-16366	284	13	office	office	NOUN
crl-16366	284	14	?	?	PUNCT
crl-16366	285	1	•	•	INTJ
crl-16366	285	2	can	can	AUX
crl-16366	285	3	you	you	PRON
crl-16366	285	4	tell	tell	VERB
crl-16366	285	5	me	i	PRON
crl-16366	285	6	where	where	SCONJ
crl-16366	285	7	the	the	DET
crl-16366	285	8	bookstore	bookstore	NOUN
crl-16366	285	9	is	be	AUX
crl-16366	285	10	on	on	ADP
crl-16366	285	11	campus	campus	NOUN
crl-16366	285	12	?	?	PUNCT
crl-16366	286	1	•	•	INTJ
crl-16366	286	2	can	can	AUX
crl-16366	286	3	you	you	PRON
crl-16366	286	4	tell	tell	VERB
crl-16366	286	5	me	i	PRON
crl-16366	286	6	where	where	SCONJ
crl-16366	286	7	the	the	DET
crl-16366	286	8	writing	writing	NOUN
crl-16366	286	9	center	center	NOUN
crl-16366	286	10	is	be	AUX
crl-16366	286	11	located	locate	VERB
crl-16366	286	12	?	?	PUNCT
crl-16366	287	1	•	•	INTJ
crl-16366	287	2	do	do	AUX
crl-16366	287	3	you	you	PRON
crl-16366	287	4	know	know	VERB
crl-16366	287	5	the	the	DET
crl-16366	287	6	dates	date	NOUN
crl-16366	287	7	we	we	PRON
crl-16366	287	8	’re	’re	VERB
crl-16366	287	9	off	off	ADP
crl-16366	287	10	for	for	ADP
crl-16366	287	11	winter	winter	NOUN
crl-16366	287	12	break	break	NOUN
crl-16366	287	13	?	?	PUNCT
crl-16366	288	1	•	•	INTJ
crl-16366	288	2	do	do	AUX
crl-16366	288	3	you	you	PRON
crl-16366	288	4	know	know	VERB
crl-16366	288	5	the	the	DET
crl-16366	288	6	hours	hour	NOUN
crl-16366	288	7	and	and	CCONJ
crl-16366	288	8	phone	phone	NOUN
crl-16366	288	9	number	number	NOUN
crl-16366	288	10	for	for	ADP
crl-16366	288	11	the	the	DET
crl-16366	288	12	student	student	NOUN
crl-16366	288	13	health	health	NOUN
crl-16366	288	14	center	center	NOUN
crl-16366	288	15	?	?	PUNCT
crl-16366	289	1	•	•	INTJ
crl-16366	289	2	do	do	AUX
crl-16366	289	3	you	you	PRON
crl-16366	289	4	know	know	VERB
crl-16366	289	5	what	what	DET
crl-16366	289	6	day	day	NOUN
crl-16366	289	7	classes	class	NOUN
crl-16366	289	8	start	start	VERB
crl-16366	289	9	for	for	ADP
crl-16366	289	10	the	the	DET
crl-16366	289	11	summer	summer	NOUN
crl-16366	289	12	session	session	NOUN
crl-16366	289	13	?	?	PUNCT
crl-16366	290	1	•	•	INTJ
crl-16366	290	2	can	can	AUX
crl-16366	290	3	you	you	PRON
crl-16366	290	4	help	help	VERB
crl-16366	290	5	me	i	PRON
crl-16366	290	6	find	find	VERB
crl-16366	290	7	some	some	DET
crl-16366	290	8	biographical	biographical	ADJ
crl-16366	290	9	information	information	NOUN
crl-16366	290	10	on	on	ADP
crl-16366	290	11	cesar	cesar	PROPN
crl-16366	290	12	ritz	ritz	PROPN
crl-16366	290	13	,	,	PUNCT
crl-16366	290	14	the	the	DET
crl-16366	290	15	founder	founder	NOUN
crl-16366	290	16	of	of	ADP
crl-16366	290	17	the	the	DET
crl-16366	290	18	ritz	ritz	PROPN
crl-16366	290	19	hotels	hotel	NOUN
crl-16366	290	20	?	?	PUNCT
crl-16366	291	1	i	i	PRON
crl-16366	291	2	’m	’m	AUX
crl-16366	291	3	supposed	suppose	VERB
crl-16366	291	4	to	to	PART
crl-16366	291	5	try	try	VERB
crl-16366	291	6	to	to	PART
crl-16366	291	7	use	use	VERB
crl-16366	291	8	a	a	DET
crl-16366	291	9	database	database	NOUN
crl-16366	291	10	or	or	CCONJ
crl-16366	291	11	find	find	VERB
crl-16366	291	12	a	a	DET
crl-16366	291	13	book	book	NOUN
crl-16366	291	14	.	.	PUNCT
crl-16366	292	1	•	•	INTJ
crl-16366	292	2	can	can	AUX
crl-16366	292	3	you	you	PRON
crl-16366	292	4	help	help	VERB
crl-16366	292	5	me	i	PRON
crl-16366	292	6	find	find	VERB
crl-16366	292	7	some	some	DET
crl-16366	292	8	biographical	biographical	ADJ
crl-16366	292	9	information	information	NOUN
crl-16366	292	10	on	on	ADP
crl-16366	292	11	conrad	conrad	PROPN
crl-16366	292	12	hilton	hilton	PROPN
crl-16366	292	13	?	?	PUNCT
crl-16366	293	1	i	i	PRON
crl-16366	293	2	’m	’m	AUX
crl-16366	293	3	not	not	PART
crl-16366	293	4	supposed	suppose	VERB
crl-16366	293	5	to	to	PART
crl-16366	293	6	use	use	VERB
crl-16366	293	7	google	google	PROPN
crl-16366	293	8	.	.	PUNCT
crl-16366	294	1	•	•	INTJ
crl-16366	294	2	can	can	AUX
crl-16366	294	3	you	you	PRON
crl-16366	294	4	help	help	VERB
crl-16366	294	5	me	i	PRON
crl-16366	294	6	find	find	VERB
crl-16366	294	7	some	some	DET
crl-16366	294	8	biographical	biographical	ADJ
crl-16366	294	9	information	information	NOUN
crl-16366	294	10	on	on	ADP
crl-16366	294	11	former	former	ADJ
crl-16366	294	12	first	first	ADJ
crl-16366	294	13	lady	lady	NOUN
crl-16366	294	14	,	,	PUNCT
crl-16366	294	15	laura	laura	PROPN
crl-16366	294	16	bush	bush	PROPN
crl-16366	294	17	?	?	PUNCT
crl-16366	295	1	i	i	PRON
crl-16366	295	2	’m	’m	AUX
crl-16366	295	3	supposed	suppose	VERB
crl-16366	295	4	to	to	PART
crl-16366	295	5	try	try	VERB
crl-16366	295	6	to	to	PART
crl-16366	295	7	use	use	VERB
crl-16366	295	8	something	something	PRON
crl-16366	295	9	other	other	ADJ
crl-16366	295	10	than	than	ADP
crl-16366	295	11	google	google	PROPN
crl-16366	295	12	.	.	PUNCT
crl-16366	296	1	•	•	INTJ
crl-16366	296	2	can	can	AUX
crl-16366	296	3	you	you	PRON
crl-16366	296	4	help	help	VERB
crl-16366	296	5	me	i	PRON
crl-16366	296	6	find	find	VERB
crl-16366	296	7	some	some	DET
crl-16366	296	8	biographical	biographical	ADJ
crl-16366	296	9	information	information	NOUN
crl-16366	296	10	on	on	ADP
crl-16366	296	11	julia	julia	PROPN
crl-16366	296	12	child	child	PROPN
crl-16366	296	13	.	.	PUNCT
crl-16366	297	1	i	i	PRON
crl-16366	297	2	’m	’m	AUX
crl-16366	297	3	supposed	suppose	VERB
crl-16366	297	4	to	to	PART
crl-16366	297	5	use	use	VERB
crl-16366	297	6	a	a	DET
crl-16366	297	7	database	database	NOUN
crl-16366	297	8	or	or	CCONJ
crl-16366	297	9	find	find	VERB
crl-16366	297	10	a	a	DET
crl-16366	297	11	book	book	NOUN
crl-16366	297	12	.	.	PUNCT
crl-16366	298	1	•	•	INTJ
crl-16366	298	2	can	can	AUX
crl-16366	298	3	you	you	PRON
crl-16366	298	4	show	show	VERB
crl-16366	298	5	me	i	PRON
crl-16366	298	6	how	how	SCONJ
crl-16366	298	7	to	to	PART
crl-16366	298	8	cite	cite	VERB
crl-16366	298	9	a	a	DET
crl-16366	298	10	magazine	magazine	NOUN
crl-16366	298	11	article	article	NOUN
crl-16366	298	12	using	use	VERB
crl-16366	298	13	mla	mla	PROPN
crl-16366	298	14	format	format	NOUN
crl-16366	298	15	?	?	PUNCT
crl-16366	299	1	•	•	INTJ
crl-16366	299	2	can	can	AUX
crl-16366	299	3	you	you	PRON
crl-16366	299	4	tell	tell	VERB
crl-16366	299	5	me	i	PRON
crl-16366	299	6	how	how	SCONJ
crl-16366	299	7	to	to	PART
crl-16366	299	8	cite	cite	VERB
crl-16366	299	9	a	a	DET
crl-16366	299	10	book	book	NOUN
crl-16366	299	11	with	with	ADP
crl-16366	299	12	two	two	NUM
crl-16366	299	13	authors	author	NOUN
crl-16366	299	14	using	use	VERB
crl-16366	299	15	apa	apa	ADJ
crl-16366	299	16	format	format	NOUN
crl-16366	299	17	?	?	PUNCT
crl-16366	299	18	”	"	PUNCT
crl-16366	300	1	•	•	INTJ
crl-16366	300	2	can	can	AUX
crl-16366	300	3	you	you	PRON
crl-16366	300	4	tell	tell	VERB
crl-16366	300	5	me	i	PRON
crl-16366	300	6	how	how	SCONJ
crl-16366	300	7	to	to	PART
crl-16366	300	8	cite	cite	VERB
crl-16366	300	9	a	a	DET
crl-16366	300	10	book	book	NOUN
crl-16366	300	11	with	with	ADP
crl-16366	300	12	two	two	NUM
crl-16366	300	13	authors	author	NOUN
crl-16366	300	14	using	use	VERB
crl-16366	300	15	mla	mla	PROPN
crl-16366	300	16	format	format	NOUN
crl-16366	300	17	?	?	PUNCT
crl-16366	301	1	•	•	INTJ
crl-16366	301	2	can	can	AUX
crl-16366	301	3	you	you	PRON
crl-16366	301	4	tell	tell	VERB
crl-16366	301	5	me	i	PRON
crl-16366	301	6	how	how	SCONJ
crl-16366	301	7	to	to	PART
crl-16366	301	8	cite	cite	VERB
crl-16366	301	9	a	a	DET
crl-16366	301	10	chapter	chapter	NOUN
crl-16366	301	11	from	from	ADP
crl-16366	301	12	a	a	DET
crl-16366	301	13	book	book	NOUN
crl-16366	301	14	using	use	VERB
crl-16366	301	15	apa	apa	PROPN
crl-16366	301	16	format	format	NOUN
crl-16366	301	17	?	?	PUNCT
crl-16366	302	1	•	•	INTJ
crl-16366	302	2	how	how	SCONJ
crl-16366	302	3	can	can	AUX
crl-16366	302	4	i	i	PRON
crl-16366	302	5	find	find	VERB
crl-16366	302	6	some	some	DET
crl-16366	302	7	biographical	biographical	ADJ
crl-16366	302	8	information	information	NOUN
crl-16366	302	9	on	on	ADP
crl-16366	302	10	michael	michael	PROPN
crl-16366	302	11	jordan	jordan	PROPN
crl-16366	302	12	,	,	PUNCT
crl-16366	302	13	the	the	DET
crl-16366	302	14	basketball	basketball	NOUN
crl-16366	302	15	player	player	NOUN
crl-16366	302	16	,	,	PUNCT
crl-16366	302	17	without	without	ADP
crl-16366	302	18	using	use	VERB
crl-16366	302	19	google	google	PROPN
crl-16366	302	20	?	?	PUNCT
crl-16366	303	1	•	•	INTJ
crl-16366	303	2	how	how	SCONJ
crl-16366	303	3	can	can	AUX
crl-16366	303	4	i	i	PRON
crl-16366	303	5	find	find	VERB
crl-16366	303	6	some	some	DET
crl-16366	303	7	biographical	biographical	ADJ
crl-16366	303	8	information	information	NOUN
crl-16366	303	9	on	on	ADP
crl-16366	303	10	ray	ray	NOUN
crl-16366	303	11	kroc	kroc	PROPN
crl-16366	303	12	,	,	PUNCT
crl-16366	303	13	the	the	DET
crl-16366	303	14	founder	founder	NOUN
crl-16366	303	15	of	of	ADP
crl-16366	303	16	mcdonald	mcdonald	PROPN
crl-16366	303	17	’s	’s	PROPN
crl-16366	303	18	,	,	PUNCT
crl-16366	303	19	without	without	ADP
crl-16366	303	20	using	use	VERB
crl-16366	303	21	google	google	PROPN
crl-16366	303	22	?	?	PUNCT
crl-16366	304	1	•	•	INTJ
crl-16366	304	2	how	how	SCONJ
crl-16366	304	3	can	can	AUX
crl-16366	304	4	i	i	PRON
crl-16366	304	5	limit	limit	VERB
crl-16366	304	6	my	my	PRON
crl-16366	304	7	search	search	NOUN
crl-16366	304	8	in	in	ADP
crl-16366	304	9	the	the	DET
crl-16366	304	10	library	library	NOUN
crl-16366	304	11	catalog	catalog	NOUN
crl-16366	305	1	so	so	ADV
crl-16366	305	2	i	i	PRON
crl-16366	305	3	see	see	VERB
crl-16366	305	4	only	only	ADV
crl-16366	305	5	books	book	NOUN
crl-16366	305	6	available	available	ADJ
crl-16366	305	7	in	in	ADP
crl-16366	305	8	spanish	spanish	NOUN
crl-16366	305	9	?	?	PUNCT
crl-16366	306	1	•	•	INTJ
crl-16366	306	2	how	how	SCONJ
crl-16366	306	3	can	can	AUX
crl-16366	306	4	i	i	PRON
crl-16366	306	5	limit	limit	VERB
crl-16366	306	6	my	my	PRON
crl-16366	306	7	search	search	NOUN
crl-16366	306	8	in	in	ADP
crl-16366	306	9	the	the	DET
crl-16366	306	10	library	library	NOUN
crl-16366	306	11	catalog	catalog	NOUN
crl-16366	306	12	so	so	SCONJ
crl-16366	306	13	that	that	SCONJ
crl-16366	306	14	only	only	ADV
crl-16366	306	15	books	book	NOUN
crl-16366	306	16	come	come	VERB
crl-16366	306	17	up	up	ADP
crl-16366	306	18	?	?	PUNCT
crl-16366	307	1	•	•	INTJ
crl-16366	307	2	how	how	SCONJ
crl-16366	307	3	can	can	AUX
crl-16366	307	4	i	i	PRON
crl-16366	307	5	limit	limit	VERB
crl-16366	307	6	my	my	PRON
crl-16366	307	7	search	search	NOUN
crl-16366	307	8	in	in	ADP
crl-16366	307	9	the	the	DET
crl-16366	307	10	library	library	NOUN
crl-16366	307	11	catalog	catalog	NOUN
crl-16366	307	12	so	so	SCONJ
crl-16366	307	13	that	that	SCONJ
crl-16366	307	14	only	only	ADV
crl-16366	307	15	books	book	NOUN
crl-16366	307	16	written	write	VERB
crl-16366	307	17	in	in	ADP
crl-16366	307	18	spanish	spanish	ADJ
crl-16366	307	19	come	come	VERB
crl-16366	307	20	up	up	ADP
crl-16366	307	21	?	?	PUNCT
crl-16366	308	1	•	•	INTJ
crl-16366	308	2	how	how	SCONJ
crl-16366	308	3	can	can	AUX
crl-16366	308	4	i	i	PRON
crl-16366	308	5	limit	limit	VERB
crl-16366	308	6	my	my	PRON
crl-16366	308	7	search	search	NOUN
crl-16366	308	8	in	in	ADP
crl-16366	308	9	the	the	DET
crl-16366	308	10	library	library	NOUN
crl-16366	308	11	catalog	catalog	NOUN
crl-16366	308	12	to	to	ADP
crl-16366	308	13	online	online	ADJ
crl-16366	308	14	resources	resource	NOUN
crl-16366	308	15	?	?	PUNCT
crl-16366	309	1	a	a	DET
crl-16366	309	2	usability	usability	NOUN
crl-16366	309	3	evaluation	evaluation	NOUN
crl-16366	309	4	of	of	ADP
crl-16366	309	5	academic	academic	ADJ
crl-16366	309	6	virtual	virtual	ADJ
crl-16366	309	7	reference	reference	NOUN
crl-16366	309	8	services	service	NOUN
crl-16366	309	9	325	325	NUM
crl-16366	309	10	appendix	appendix	PROPN
crl-16366	309	11	b	b	NOUN
crl-16366	309	12	questions	question	NOUN
crl-16366	309	13	used	use	VERB
crl-16366	309	14	for	for	ADP
crl-16366	309	15	this	this	DET
crl-16366	309	16	study	study	NOUN
crl-16366	309	17	quick	quick	ADJ
crl-16366	309	18	,	,	PUNCT
crl-16366	309	19	factual	factual	ADJ
crl-16366	309	20	questions	question	NOUN
crl-16366	309	21	research	research	NOUN
crl-16366	309	22	/	/	SYM
crl-16366	309	23	procedural	procedural	ADJ
crl-16366	309	24	reference	reference	NOUN
crl-16366	309	25	questions	question	NOUN
crl-16366	309	26	•	•	INTJ
crl-16366	309	27	do	do	AUX
crl-16366	309	28	you	you	PRON
crl-16366	309	29	know	know	VERB
crl-16366	309	30	what	what	DET
crl-16366	309	31	day	day	NOUN
crl-16366	309	32	classes	class	NOUN
crl-16366	309	33	start	start	VERB
crl-16366	309	34	in	in	ADP
crl-16366	309	35	january	january	PROPN
crl-16366	309	36	?	?	PUNCT
crl-16366	310	1	•	•	INTJ
crl-16366	310	2	do	do	AUX
crl-16366	310	3	you	you	PRON
crl-16366	310	4	know	know	VERB
crl-16366	310	5	what	what	DET
crl-16366	310	6	day	day	NOUN
crl-16366	310	7	summer	summer	NOUN
crl-16366	310	8	break	break	NOUN
crl-16366	310	9	starts	start	VERB
crl-16366	310	10	?	?	PUNCT
crl-16366	311	1	•	•	INTJ
crl-16366	311	2	do	do	AUX
crl-16366	311	3	you	you	PRON
crl-16366	311	4	know	know	VERB
crl-16366	311	5	what	what	DET
crl-16366	311	6	day	day	NOUN
crl-16366	311	7	the	the	DET
crl-16366	311	8	fall	fall	NOUN
crl-16366	311	9	semester	semester	NOUN
crl-16366	311	10	begins	begin	VERB
crl-16366	311	11	this	this	DET
crl-16366	311	12	year	year	NOUN
crl-16366	311	13	?	?	PUNCT
crl-16366	312	1	•	•	INTJ
crl-16366	312	2	do	do	AUX
crl-16366	312	3	you	you	PRON
crl-16366	312	4	know	know	VERB
crl-16366	312	5	what	what	DET
crl-16366	312	6	days	day	NOUN
crl-16366	312	7	we	we	PRON
crl-16366	312	8	are	be	AUX
crl-16366	312	9	off	off	ADV
crl-16366	312	10	for	for	ADP
crl-16366	312	11	thanksgiving	thanksgiving	NOUN
crl-16366	312	12	?	?	PUNCT
crl-16366	313	1	•	•	VERB
crl-16366	313	2	how	how	SCONJ
crl-16366	313	3	late	late	ADV
crl-16366	313	4	are	be	AUX
crl-16366	313	5	you	you	PRON
crl-16366	313	6	open	open	ADJ
crl-16366	313	7	tonight	tonight	NOUN
crl-16366	313	8	?	?	PUNCT
crl-16366	314	1	•	•	INTJ
crl-16366	315	1	i	i	PRON
crl-16366	315	2	was	be	AUX
crl-16366	315	3	just	just	ADV
crl-16366	315	4	wondering	wonder	VERB
crl-16366	315	5	what	what	PRON
crl-16366	315	6	the	the	DET
crl-16366	315	7	last	last	ADJ
crl-16366	315	8	day	day	NOUN
crl-16366	315	9	of	of	ADP
crl-16366	315	10	classes	class	NOUN
crl-16366	315	11	is	be	AUX
crl-16366	315	12	for	for	ADP
crl-16366	315	13	the	the	DET
crl-16366	315	14	fall	fall	NOUN
crl-16366	315	15	semester	semester	NOUN
crl-16366	315	16	.	.	PUNCT
crl-16366	316	1	•	•	INTJ
crl-16366	316	2	i	i	PRON
crl-16366	316	3	’m	’m	AUX
crl-16366	316	4	looking	look	VERB
crl-16366	316	5	for	for	ADP
crl-16366	316	6	the	the	DET
crl-16366	316	7	phone	phone	NOUN
crl-16366	316	8	number	number	NOUN
crl-16366	316	9	and	and	CCONJ
crl-16366	316	10	hours	hour	NOUN
crl-16366	316	11	for	for	ADP
crl-16366	316	12	the	the	DET
crl-16366	316	13	student	student	NOUN
crl-16366	316	14	recreation	recreation	NOUN
crl-16366	316	15	center	center	NOUN
crl-16366	316	16	.	.	PUNCT
crl-16366	317	1	can	can	AUX
crl-16366	317	2	you	you	PRON
crl-16366	317	3	help	help	VERB
crl-16366	317	4	?	?	PUNCT
crl-16366	318	1	•	•	VERB
crl-16366	318	2	what	what	PRON
crl-16366	318	3	are	be	AUX
crl-16366	318	4	the	the	DET
crl-16366	318	5	hours	hour	NOUN
crl-16366	318	6	and	and	CCONJ
crl-16366	318	7	phone	phone	NOUN
crl-16366	318	8	number	number	NOUN
crl-16366	318	9	for	for	ADP
crl-16366	318	10	the	the	DET
crl-16366	318	11	speaking	speak	VERB
crl-16366	318	12	center	center	NOUN
crl-16366	318	13	on	on	ADP
crl-16366	318	14	campus	campus	NOUN
crl-16366	318	15	?	?	PUNCT
crl-16366	319	1	•	•	INTJ
crl-16366	319	2	what	what	PRON
crl-16366	319	3	are	be	AUX
crl-16366	319	4	the	the	DET
crl-16366	319	5	hours	hour	NOUN
crl-16366	319	6	and	and	CCONJ
crl-16366	319	7	phone	phone	NOUN
crl-16366	319	8	number	number	NOUN
crl-16366	319	9	for	for	ADP
crl-16366	319	10	the	the	DET
crl-16366	319	11	writing	writing	NOUN
crl-16366	319	12	center	center	NOUN
crl-16366	319	13	?	?	PUNCT
crl-16366	320	1	•	•	INTJ
crl-16366	320	2	what	what	PRON
crl-16366	320	3	are	be	AUX
crl-16366	320	4	your	your	PRON
crl-16366	320	5	hours	hour	NOUN
crl-16366	320	6	during	during	ADP
crl-16366	320	7	the	the	DET
crl-16366	320	8	week	week	NOUN
crl-16366	320	9	?	?	PUNCT
crl-16366	321	1	•	•	INTJ
crl-16366	321	2	what	what	PRON
crl-16366	321	3	are	be	AUX
crl-16366	321	4	your	your	PRON
crl-16366	321	5	hours	hour	NOUN
crl-16366	321	6	over	over	ADP
crl-16366	321	7	the	the	DET
crl-16366	321	8	weekend	weekend	NOUN
crl-16366	321	9	?	?	PUNCT
crl-16366	322	1	•	•	INTJ
crl-16366	322	2	what	what	DET
crl-16366	322	3	day	day	NOUN
crl-16366	322	4	is	be	AUX
crl-16366	322	5	fall	fall	NOUN
crl-16366	322	6	graduation	graduation	NOUN
crl-16366	322	7	this	this	DET
crl-16366	322	8	year	year	NOUN
crl-16366	322	9	?	?	PUNCT
crl-16366	323	1	•	•	INTJ
crl-16366	323	2	what	what	DET
crl-16366	323	3	day	day	NOUN
crl-16366	323	4	is	be	AUX
crl-16366	323	5	spring	spring	NOUN
crl-16366	323	6	graduation	graduation	NOUN
crl-16366	323	7	this	this	DET
crl-16366	323	8	year	year	NOUN
crl-16366	323	9	?	?	PUNCT
crl-16366	324	1	•	•	INTJ
crl-16366	324	2	what	what	PRON
crl-16366	324	3	is	be	AUX
crl-16366	324	4	the	the	DET
crl-16366	324	5	street	street	NOUN
crl-16366	324	6	address	address	NOUN
crl-16366	324	7	for	for	ADP
crl-16366	324	8	the	the	DET
crl-16366	324	9	music	music	NOUN
crl-16366	324	10	library	library	NOUN
crl-16366	324	11	?	?	PUNCT
crl-16366	325	1	•	•	INTJ
crl-16366	325	2	what	what	DET
crl-16366	325	3	time	time	NOUN
crl-16366	325	4	are	be	AUX
crl-16366	325	5	you	you	PRON
crl-16366	325	6	open	open	ADJ
crl-16366	325	7	to	to	ADP
crl-16366	325	8	tonight	tonight	NOUN
crl-16366	325	9	?	?	PUNCT
crl-16366	326	1	•	•	INTJ
crl-16366	326	2	what	what	DET
crl-16366	326	3	time	time	NOUN
crl-16366	326	4	do	do	AUX
crl-16366	326	5	you	you	PRON
crl-16366	326	6	close	close	VERB
crl-16366	326	7	on	on	ADP
crl-16366	326	8	saturdays	saturday	NOUN
crl-16366	326	9	?	?	PUNCT
crl-16366	327	1	•	•	INTJ
crl-16366	327	2	what	what	DET
crl-16366	327	3	time	time	NOUN
crl-16366	327	4	do	do	AUX
crl-16366	327	5	you	you	PRON
crl-16366	327	6	close	close	VERB
crl-16366	327	7	on	on	ADP
crl-16366	327	8	sundays	sunday	NOUN
crl-16366	327	9	?	?	PUNCT
crl-16366	328	1	•	•	INTJ
crl-16366	328	2	what	what	DET
crl-16366	328	3	time	time	NOUN
crl-16366	328	4	do	do	AUX
crl-16366	328	5	you	you	PRON
crl-16366	328	6	close	close	VERB
crl-16366	328	7	on	on	ADP
crl-16366	328	8	weekends	weekend	NOUN
crl-16366	328	9	?	?	PUNCT
crl-16366	329	1	•	•	VERB
crl-16366	329	2	what	what	DET
crl-16366	329	3	time	time	NOUN
crl-16366	329	4	do	do	AUX
crl-16366	329	5	you	you	PRON
crl-16366	329	6	close	close	VERB
crl-16366	329	7	tonight	tonight	NOUN
crl-16366	329	8	?	?	PUNCT
crl-16366	330	1	•	•	INTJ
crl-16366	330	2	what	what	DET
crl-16366	330	3	time	time	NOUN
crl-16366	330	4	do	do	AUX
crl-16366	330	5	you	you	PRON
crl-16366	330	6	open	open	VERB
crl-16366	330	7	in	in	ADP
crl-16366	330	8	the	the	DET
crl-16366	330	9	mornings	morning	NOUN
crl-16366	330	10	?	?	PUNCT
crl-16366	331	1	•	•	INTJ
crl-16366	331	2	what	what	DET
crl-16366	331	3	time	time	NOUN
crl-16366	331	4	do	do	AUX
crl-16366	331	5	you	you	PRON
crl-16366	331	6	open	open	VERB
crl-16366	331	7	on	on	ADP
crl-16366	331	8	saturdays	saturday	NOUN
crl-16366	331	9	?	?	PUNCT
crl-16366	332	1	•	•	INTJ
crl-16366	332	2	what	what	DET
crl-16366	332	3	time	time	NOUN
crl-16366	332	4	do	do	AUX
crl-16366	332	5	you	you	PRON
crl-16366	332	6	open	open	VERB
crl-16366	332	7	tomorrow	tomorrow	NOUN
crl-16366	332	8	morning	morning	NOUN
crl-16366	332	9	?	?	PUNCT
crl-16366	333	1	•	•	INTJ
crl-16366	333	2	what	what	DET
crl-16366	333	3	time	time	NOUN
crl-16366	333	4	does	do	AUX
crl-16366	333	5	the	the	DET
crl-16366	333	6	library	library	NOUN
crl-16366	333	7	close	close	ADV
crl-16366	333	8	on	on	ADP
crl-16366	333	9	saturday	saturday	PROPN
crl-16366	333	10	and	and	CCONJ
crl-16366	333	11	sunday	sunday	PROPN
crl-16366	333	12	?	?	PUNCT
crl-16366	334	1	•	•	INTJ
crl-16366	334	2	where	where	SCONJ
crl-16366	334	3	is	be	AUX
crl-16366	334	4	the	the	DET
crl-16366	334	5	student	student	NOUN
crl-16366	334	6	health	health	NOUN
crl-16366	334	7	center	center	NOUN
crl-16366	334	8	located	locate	VERB
crl-16366	334	9	on	on	ADP
crl-16366	334	10	campus	campus	NOUN
crl-16366	334	11	?	?	PUNCT
crl-16366	335	1	•	•	INTJ
crl-16366	335	2	how	how	SCONJ
crl-16366	335	3	do	do	AUX
crl-16366	335	4	i	i	PRON
crl-16366	335	5	cite	cite	VERB
crl-16366	335	6	a	a	DET
crl-16366	335	7	blog	blog	NOUN
crl-16366	335	8	in	in	ADP
crl-16366	335	9	apa	apa	PROPN
crl-16366	335	10	format	format	NOUN
crl-16366	335	11	?	?	PUNCT
crl-16366	336	1	•	•	INTJ
crl-16366	336	2	how	how	SCONJ
crl-16366	336	3	do	do	AUX
crl-16366	336	4	i	i	PRON
crl-16366	336	5	cite	cite	VERB
crl-16366	336	6	a	a	DET
crl-16366	336	7	blog	blog	NOUN
crl-16366	336	8	in	in	ADP
crl-16366	336	9	mla	mla	PROPN
crl-16366	336	10	format	format	NOUN
crl-16366	336	11	?	?	PUNCT
crl-16366	337	1	•	•	INTJ
crl-16366	337	2	how	how	SCONJ
crl-16366	337	3	do	do	AUX
crl-16366	337	4	i	i	PRON
crl-16366	337	5	cite	cite	VERB
crl-16366	337	6	a	a	DET
crl-16366	337	7	book	book	NOUN
crl-16366	337	8	that	that	PRON
crl-16366	337	9	has	have	VERB
crl-16366	337	10	three	three	NUM
crl-16366	337	11	authors	author	NOUN
crl-16366	337	12	using	use	VERB
crl-16366	337	13	apa	apa	PROPN
crl-16366	337	14	format	format	NOUN
crl-16366	337	15	?	?	PUNCT
crl-16366	338	1	•	•	INTJ
crl-16366	338	2	how	how	SCONJ
crl-16366	338	3	do	do	AUX
crl-16366	338	4	i	i	PRON
crl-16366	338	5	cite	cite	VERB
crl-16366	338	6	a	a	DET
crl-16366	338	7	chapter	chapter	NOUN
crl-16366	338	8	from	from	ADP
crl-16366	338	9	a	a	DET
crl-16366	338	10	book	book	NOUN
crl-16366	338	11	using	use	VERB
crl-16366	338	12	mla	mla	PROPN
crl-16366	338	13	format	format	NOUN
crl-16366	338	14	?	?	PUNCT
crl-16366	339	1	•	•	INTJ
crl-16366	339	2	how	how	SCONJ
crl-16366	339	3	do	do	AUX
crl-16366	339	4	i	i	PRON
crl-16366	339	5	cite	cite	VERB
crl-16366	339	6	a	a	DET
crl-16366	339	7	journal	journal	NOUN
crl-16366	339	8	article	article	NOUN
crl-16366	339	9	in	in	ADP
crl-16366	339	10	mla	mla	PROPN
crl-16366	339	11	format	format	NOUN
crl-16366	339	12	that	that	PRON
crl-16366	339	13	has	have	VERB
crl-16366	339	14	four	four	NUM
crl-16366	339	15	authors	author	NOUN
crl-16366	339	16	?	?	PUNCT
crl-16366	340	1	i	i	PRON
crl-16366	340	2	’m	’m	AUX
crl-16366	340	3	not	not	PART
crl-16366	340	4	sure	sure	ADJ
crl-16366	340	5	how	how	SCONJ
crl-16366	340	6	to	to	PART
crl-16366	340	7	list	list	VERB
crl-16366	340	8	their	their	PRON
crl-16366	340	9	names	name	NOUN
crl-16366	340	10	.	.	PUNCT
crl-16366	341	1	•	•	VERB
crl-16366	341	2	how	how	SCONJ
crl-16366	341	3	do	do	AUX
crl-16366	341	4	i	i	PRON
crl-16366	341	5	cite	cite	VERB
crl-16366	341	6	a	a	DET
crl-16366	341	7	newspaper	newspaper	NOUN
crl-16366	341	8	article	article	NOUN
crl-16366	341	9	from	from	ADP
crl-16366	341	10	an	an	DET
crl-16366	341	11	online	online	ADJ
crl-16366	341	12	newspaper	newspaper	NOUN
crl-16366	341	13	using	use	VERB
crl-16366	341	14	apa	apa	PROPN
crl-16366	341	15	format	format	NOUN
crl-16366	341	16	?	?	PUNCT
crl-16366	342	1	•	•	INTJ
crl-16366	342	2	how	how	SCONJ
crl-16366	342	3	do	do	AUX
crl-16366	342	4	i	i	PRON
crl-16366	342	5	cite	cite	VERB
crl-16366	342	6	a	a	DET
crl-16366	342	7	newspaper	newspaper	NOUN
crl-16366	342	8	article	article	NOUN
crl-16366	342	9	from	from	ADP
crl-16366	342	10	an	an	DET
crl-16366	342	11	online	online	ADJ
crl-16366	342	12	newspaper	newspaper	NOUN
crl-16366	342	13	using	use	VERB
crl-16366	342	14	mla	mla	PROPN
crl-16366	342	15	format	format	NOUN
crl-16366	342	16	?	?	PUNCT
crl-16366	343	1	•	•	INTJ
crl-16366	343	2	how	how	SCONJ
crl-16366	343	3	do	do	AUX
crl-16366	343	4	i	i	PRON
crl-16366	343	5	cite	cite	VERB
crl-16366	343	6	a	a	DET
crl-16366	343	7	pamphlet	pamphlet	NOUN
crl-16366	343	8	using	use	VERB
crl-16366	343	9	mla	mla	PROPN
crl-16366	343	10	format	format	NOUN
crl-16366	343	11	?	?	PUNCT
crl-16366	344	1	•	•	INTJ
crl-16366	344	2	how	how	SCONJ
crl-16366	344	3	do	do	AUX
crl-16366	344	4	i	i	PRON
crl-16366	344	5	cite	cite	VERB
crl-16366	344	6	a	a	DET
crl-16366	344	7	personal	personal	ADJ
crl-16366	344	8	interview	interview	NOUN
crl-16366	344	9	i	i	PRON
crl-16366	344	10	conducted	conduct	VERB
crl-16366	344	11	for	for	ADP
crl-16366	344	12	a	a	DET
crl-16366	344	13	paper	paper	NOUN
crl-16366	344	14	in	in	ADP
crl-16366	344	15	apa	apa	PROPN
crl-16366	344	16	format	format	NOUN
crl-16366	344	17	?	?	PUNCT
crl-16366	345	1	•	•	INTJ
crl-16366	345	2	how	how	SCONJ
crl-16366	345	3	do	do	AUX
crl-16366	345	4	i	i	PRON
crl-16366	345	5	cite	cite	VERB
crl-16366	345	6	a	a	DET
crl-16366	345	7	poem	poem	NOUN
crl-16366	345	8	from	from	ADP
crl-16366	345	9	an	an	DET
crl-16366	345	10	anthology	anthology	NOUN
crl-16366	345	11	using	use	VERB
crl-16366	345	12	mla	mla	PROPN
crl-16366	345	13	format	format	NOUN
crl-16366	345	14	?	?	PUNCT
crl-16366	346	1	•	•	INTJ
crl-16366	346	2	how	how	SCONJ
crl-16366	346	3	do	do	AUX
crl-16366	346	4	i	i	PRON
crl-16366	346	5	cite	cite	VERB
crl-16366	346	6	a	a	DET
crl-16366	346	7	website	website	NOUN
crl-16366	346	8	using	use	VERB
crl-16366	346	9	mla	mla	PROPN
crl-16366	346	10	format	format	NOUN
crl-16366	346	11	?	?	PUNCT
crl-16366	347	1	•	•	INTJ
crl-16366	347	2	how	how	SCONJ
crl-16366	347	3	do	do	AUX
crl-16366	347	4	i	i	PRON
crl-16366	347	5	cite	cite	VERB
crl-16366	347	6	an	an	DET
crl-16366	347	7	article	article	NOUN
crl-16366	347	8	from	from	ADP
crl-16366	347	9	an	an	DET
crl-16366	347	10	online	online	ADJ
crl-16366	347	11	database	database	NOUN
crl-16366	347	12	using	use	VERB
crl-16366	347	13	mla	mla	PROPN
crl-16366	347	14	format	format	NOUN
crl-16366	347	15	?	?	PUNCT
crl-16366	348	1	•	•	INTJ
crl-16366	348	2	how	how	SCONJ
crl-16366	348	3	do	do	AUX
crl-16366	348	4	i	i	PRON
crl-16366	348	5	find	find	VERB
crl-16366	348	6	biographical	biographical	ADJ
crl-16366	348	7	information	information	NOUN
crl-16366	348	8	on	on	ADP
crl-16366	348	9	maya	maya	PROPN
crl-16366	348	10	angelou	angelou	PROPN
crl-16366	348	11	without	without	ADP
crl-16366	348	12	using	use	VERB
crl-16366	348	13	google	google	PROPN
crl-16366	348	14	?	?	PUNCT
crl-16366	349	1	•	•	INTJ
crl-16366	349	2	how	how	SCONJ
crl-16366	349	3	do	do	AUX
crl-16366	349	4	i	i	PRON
crl-16366	349	5	limit	limit	VERB
crl-16366	349	6	my	my	PRON
crl-16366	349	7	search	search	NOUN
crl-16366	349	8	in	in	ADP
crl-16366	349	9	the	the	DET
crl-16366	349	10	library	library	NOUN
crl-16366	349	11	catalog	catalog	NOUN
crl-16366	350	1	so	so	ADV
crl-16366	350	2	i	i	PRON
crl-16366	350	3	only	only	ADV
crl-16366	350	4	get	get	VERB
crl-16366	350	5	online	online	ADJ
crl-16366	350	6	resources	resource	NOUN
crl-16366	350	7	?	?	PUNCT
crl-16366	351	1	•	•	INTJ
crl-16366	351	2	how	how	SCONJ
crl-16366	351	3	do	do	AUX
crl-16366	351	4	i	i	PRON
crl-16366	351	5	limit	limit	VERB
crl-16366	351	6	my	my	PRON
crl-16366	351	7	search	search	NOUN
crl-16366	351	8	in	in	ADP
crl-16366	351	9	the	the	DET
crl-16366	351	10	library	library	NOUN
crl-16366	351	11	catalog	catalog	NOUN
crl-16366	352	1	so	so	ADV
crl-16366	352	2	i	i	PRON
crl-16366	352	3	see	see	VERB
crl-16366	352	4	only	only	ADV
crl-16366	352	5	electronic	electronic	ADJ
crl-16366	352	6	books	book	NOUN
crl-16366	352	7	?	?	PUNCT
crl-16366	353	1	•	•	INTJ
crl-16366	353	2	how	how	SCONJ
crl-16366	353	3	do	do	AUX
crl-16366	353	4	i	i	PRON
crl-16366	353	5	limit	limit	VERB
crl-16366	353	6	my	my	PRON
crl-16366	353	7	search	search	NOUN
crl-16366	353	8	in	in	ADP
crl-16366	353	9	the	the	DET
crl-16366	353	10	library	library	NOUN
crl-16366	353	11	catalog	catalog	NOUN
crl-16366	354	1	so	so	ADV
crl-16366	354	2	i	i	PRON
crl-16366	354	3	see	see	VERB
crl-16366	354	4	only	only	ADV
crl-16366	354	5	electronic	electronic	ADJ
crl-16366	354	6	resources	resource	NOUN
crl-16366	354	7	?	?	PUNCT
crl-16366	355	1	•	•	INTJ
crl-16366	355	2	how	how	SCONJ
crl-16366	355	3	do	do	AUX
crl-16366	355	4	i	i	PRON
crl-16366	355	5	limit	limit	VERB
crl-16366	355	6	my	my	PRON
crl-16366	355	7	search	search	NOUN
crl-16366	355	8	in	in	ADP
crl-16366	355	9	the	the	DET
crl-16366	355	10	library	library	NOUN
crl-16366	355	11	catalog	catalog	NOUN
crl-16366	356	1	so	so	ADV
crl-16366	356	2	i	i	PRON
crl-16366	356	3	see	see	VERB
crl-16366	356	4	only	only	ADV
crl-16366	356	5	movies	movie	NOUN
crl-16366	356	6	?	?	PUNCT
crl-16366	357	1	•	•	INTJ
crl-16366	357	2	how	how	SCONJ
crl-16366	357	3	do	do	AUX
crl-16366	357	4	i	i	PRON
crl-16366	357	5	limit	limit	VERB
crl-16366	357	6	my	my	PRON
crl-16366	357	7	search	search	NOUN
crl-16366	357	8	in	in	ADP
crl-16366	357	9	the	the	DET
crl-16366	357	10	library	library	NOUN
crl-16366	357	11	catalog	catalog	NOUN
crl-16366	358	1	so	so	ADV
crl-16366	358	2	i	i	PRON
crl-16366	358	3	see	see	VERB
crl-16366	358	4	only	only	ADV
crl-16366	358	5	videos	video	NOUN
crl-16366	358	6	?	?	PUNCT
crl-16366	359	1	•	•	INTJ
crl-16366	359	2	how	how	SCONJ
crl-16366	359	3	do	do	AUX
crl-16366	359	4	you	you	PRON
crl-16366	359	5	cite	cite	VERB
crl-16366	359	6	a	a	DET
crl-16366	359	7	magazine	magazine	NOUN
crl-16366	359	8	article	article	NOUN
crl-16366	359	9	using	use	VERB
crl-16366	359	10	mla	mla	PROPN
crl-16366	359	11	format	format	NOUN
crl-16366	359	12	?	?	PUNCT
crl-16366	360	1	•	•	INTJ
crl-16366	360	2	how	how	SCONJ
crl-16366	360	3	do	do	AUX
crl-16366	360	4	you	you	PRON
crl-16366	360	5	cite	cite	VERB
crl-16366	360	6	a	a	DET
crl-16366	360	7	photo	photo	NOUN
crl-16366	360	8	downloaded	download	VERB
crl-16366	360	9	from	from	ADP
crl-16366	360	10	the	the	DET
crl-16366	360	11	web	web	NOUN
crl-16366	360	12	using	use	VERB
crl-16366	360	13	mla	mla	PROPN
crl-16366	360	14	format	format	NOUN
crl-16366	360	15	?	?	PUNCT
crl-16366	361	1	•	•	INTJ
crl-16366	361	2	how	how	SCONJ
crl-16366	361	3	do	do	AUX
crl-16366	361	4	you	you	PRON
crl-16366	361	5	cite	cite	VERB
crl-16366	361	6	a	a	DET
crl-16366	361	7	website	website	NOUN
crl-16366	361	8	using	use	VERB
crl-16366	361	9	mla	mla	PROPN
crl-16366	361	10	format	format	NOUN
crl-16366	361	11	?	?	PUNCT
crl-16366	362	1	•	•	INTJ
crl-16366	362	2	how	how	SCONJ
crl-16366	362	3	do	do	AUX
crl-16366	362	4	you	you	PRON
crl-16366	362	5	cite	cite	VERB
crl-16366	362	6	an	an	DET
crl-16366	362	7	article	article	NOUN
crl-16366	362	8	from	from	ADP
crl-16366	362	9	a	a	DET
crl-16366	362	10	magazine	magazine	NOUN
crl-16366	362	11	in	in	ADP
crl-16366	362	12	apa	apa	PROPN
crl-16366	362	13	format	format	NOUN
crl-16366	362	14	?	?	PUNCT
crl-16366	363	1	•	•	INTJ
crl-16366	363	2	how	how	SCONJ
crl-16366	363	3	would	would	AUX
crl-16366	363	4	i	i	PRON
crl-16366	363	5	find	find	VERB
crl-16366	363	6	biographical	biographical	ADJ
crl-16366	363	7	information	information	NOUN
crl-16366	363	8	on	on	ADP
crl-16366	363	9	maya	maya	PROPN
crl-16366	363	10	angelou	angelou	PROPN
crl-16366	363	11	without	without	ADP
crl-16366	363	12	using	use	VERB
crl-16366	363	13	google	google	PROPN
crl-16366	363	14	?	?	PUNCT
crl-16366	364	1	•	•	INTJ
crl-16366	364	2	is	be	AUX
crl-16366	364	3	there	there	PRON
crl-16366	364	4	a	a	DET
crl-16366	364	5	way	way	NOUN
crl-16366	364	6	to	to	PART
crl-16366	364	7	search	search	VERB
crl-16366	364	8	the	the	DET
crl-16366	364	9	catalog	catalog	NOUN
crl-16366	364	10	for	for	ADP
crl-16366	364	11	books	book	NOUN
crl-16366	364	12	that	that	PRON
crl-16366	364	13	are	be	AUX
crl-16366	364	14	less	less	ADJ
crl-16366	364	15	than	than	ADP
crl-16366	364	16	five	five	NUM
crl-16366	364	17	years	year	NOUN
crl-16366	364	18	old	old	ADJ
crl-16366	364	19	?	?	PUNCT
crl-16366	365	1	•	•	INTJ
crl-16366	365	2	is	be	AUX
crl-16366	365	3	there	there	PRON
crl-16366	365	4	a	a	DET
crl-16366	365	5	way	way	NOUN
crl-16366	365	6	to	to	PART
crl-16366	365	7	limit	limit	VERB
crl-16366	365	8	my	my	PRON
crl-16366	365	9	search	search	NOUN
crl-16366	365	10	in	in	ADP
crl-16366	365	11	the	the	DET
crl-16366	365	12	library	library	NOUN
crl-16366	365	13	catalog	catalog	NOUN
crl-16366	366	1	so	so	ADV
crl-16366	366	2	i	i	PRON
crl-16366	366	3	see	see	VERB
crl-16366	366	4	what	what	PRON
crl-16366	366	5	is	be	AUX
crl-16366	366	6	only	only	ADV
crl-16366	366	7	available	available	ADJ
crl-16366	366	8	in	in	ADP
crl-16366	366	9	the	the	DET
crl-16366	366	10	music	music	NOUN
crl-16366	366	11	library	library	NOUN
crl-16366	366	12	?	?	PUNCT
crl-16366	367	1	326	326	NUM
crl-16366	367	2	college	college	PROPN
crl-16366	367	3	&	&	CCONJ
crl-16366	367	4	research	research	PROPN
crl-16366	367	5	libraries	library	NOUN
crl-16366	367	6	may	may	AUX
crl-16366	367	7	2014	2014	NUM
crl-16366	367	8	email	email	NOUN
crl-16366	367	9	survey	survey	NOUN
crl-16366	367	10	(	(	PUNCT
crl-16366	367	11	master)email	master)email	NOUN
crl-16366	367	12	survey	survey	NOUN
crl-16366	367	13	(	(	PUNCT
crl-16366	367	14	master)email	master)email	NOUN
crl-16366	367	15	survey	survey	NOUN
crl-16366	367	16	(	(	PUNCT
crl-16366	367	17	master)email	master)email	NOUN
crl-16366	367	18	survey	survey	NOUN
crl-16366	367	19	(	(	PUNCT
crl-16366	367	20	master	master	NOUN
crl-16366	367	21	)	)	PUNCT
crl-16366	367	22	please	please	INTJ
crl-16366	367	23	give	give	VERB
crl-16366	367	24	us	we	PRON
crl-16366	367	25	your	your	PRON
crl-16366	367	26	feedback	feedback	NOUN
crl-16366	367	27	on	on	ADP
crl-16366	367	28	receiving	receive	VERB
crl-16366	367	29	assistance	assistance	NOUN
crl-16366	367	30	via	via	ADP
crl-16366	367	31	e	e	NOUN
crl-16366	367	32	-	-	NOUN
crl-16366	367	33	mail	mail	NOUN
crl-16366	367	34	by	by	ADP
crl-16366	367	35	answering	answer	VERB
crl-16366	367	36	the	the	DET
crl-16366	367	37	following	follow	VERB
crl-16366	367	38	questions	question	NOUN
crl-16366	367	39	.	.	PUNCT
crl-16366	368	1	1	1	X
crl-16366	368	2	.	.	X
crl-16366	368	3	your	your	PRON
crl-16366	368	4	name	name	NOUN
crl-16366	368	5	:	:	PUNCT
crl-16366	368	6	2	2	X
crl-16366	368	7	.	.	PROPN
crl-16366	368	8	to	to	PART
crl-16366	368	9	which	which	PRON
crl-16366	368	10	university	university	NOUN
crl-16366	368	11	library	library	NOUN
crl-16366	368	12	did	do	AUX
crl-16366	368	13	you	you	PRON
crl-16366	368	14	direct	direct	VERB
crl-16366	368	15	your	your	PRON
crl-16366	368	16	questions	question	NOUN
crl-16366	368	17	for	for	ADP
crl-16366	368	18	this	this	DET
crl-16366	368	19	study	study	NOUN
crl-16366	368	20	?	?	PUNCT
crl-16366	369	1	3	3	X
crl-16366	369	2	.	.	X
crl-16366	369	3	please	please	INTJ
crl-16366	369	4	copy	copy	VERB
crl-16366	369	5	and	and	CCONJ
crl-16366	369	6	paste	paste	VERB
crl-16366	369	7	the	the	DET
crl-16366	369	8	first	first	ADJ
crl-16366	369	9	question	question	NOUN
crl-16366	369	10	that	that	PRON
crl-16366	369	11	you	you	PRON
crl-16366	369	12	asked	ask	VERB
crl-16366	369	13	.	.	PUNCT
crl-16366	370	1	4	4	X
crl-16366	370	2	.	.	X
crl-16366	370	3	please	please	INTJ
crl-16366	370	4	copy	copy	VERB
crl-16366	370	5	and	and	CCONJ
crl-16366	370	6	paste	paste	VERB
crl-16366	370	7	the	the	DET
crl-16366	370	8	full	full	ADJ
crl-16366	370	9	text	text	NOUN
crl-16366	370	10	of	of	ADP
crl-16366	370	11	your	your	PRON
crl-16366	370	12	e	e	NOUN
crl-16366	370	13	-	-	NOUN
crl-16366	370	14	mail	mail	NOUN
crl-16366	370	15	response	response	NOUN
crl-16366	370	16	to	to	PART
crl-16366	370	17	question	question	VERB
crl-16366	370	18	1	1	NUM
crl-16366	370	19	in	in	ADP
crl-16366	370	20	the	the	DET
crl-16366	370	21	form	form	NOUN
crl-16366	370	22	below	below	ADV
crl-16366	370	23	:	:	PUNCT
crl-16366	370	24	1	1	X
crl-16366	370	25	.	.	X
crl-16366	370	26	 	 	SPACE
crl-16366	371	1	e	e	NOUN
crl-16366	371	2	-	-	NOUN
crl-16366	371	3	mail	mail	NOUN
crl-16366	371	4	format	format	NOUN
crl-16366	371	5	*	*	PUNCT
crl-16366	371	6	*	*	NOUN
crl-16366	371	7	55	55	NUM
crl-16366	371	8	66	66	NUM
crl-16366	371	9	55	55	NUM
crl-16366	371	10	66	66	NUM
crl-16366	371	11	university	university	NOUN
crl-16366	371	12	anmlkj	anmlkj	NOUN
crl-16366	371	13	university	university	PROPN
crl-16366	371	14	bnmlkj	bnmlkj	NOUN
crl-16366	371	15	email	email	NOUN
crl-16366	371	16	survey	survey	NOUN
crl-16366	371	17	(	(	PUNCT
crl-16366	371	18	master)email	master)email	NOUN
crl-16366	371	19	survey	survey	NOUN
crl-16366	371	20	(	(	PUNCT
crl-16366	371	21	master)email	master)email	NOUN
crl-16366	371	22	survey	survey	NOUN
crl-16366	371	23	(	(	PUNCT
crl-16366	371	24	master)email	master)email	NOUN
crl-16366	371	25	survey	survey	NOUN
crl-16366	371	26	(	(	PUNCT
crl-16366	371	27	master	master	NOUN
crl-16366	371	28	)	)	PUNCT
crl-16366	371	29	5	5	X
crl-16366	371	30	.	.	PUNCT
crl-16366	372	1	approximately	approximately	ADV
crl-16366	372	2	how	how	SCONJ
crl-16366	372	3	long	long	ADJ
crl-16366	372	4	,	,	PUNCT
crl-16366	372	5	from	from	ADP
crl-16366	372	6	start	start	NOUN
crl-16366	372	7	to	to	ADP
crl-16366	372	8	finish	finish	NOUN
crl-16366	372	9	,	,	PUNCT
crl-16366	372	10	did	do	AUX
crl-16366	372	11	it	it	PRON
crl-16366	372	12	take	take	VERB
crl-16366	372	13	for	for	SCONJ
crl-16366	372	14	your	your	PRON
crl-16366	372	15	question	question	NOUN
crl-16366	372	16	to	to	PART
crl-16366	372	17	be	be	AUX
crl-16366	372	18	answered	answer	VERB
crl-16366	372	19	?	?	PUNCT
crl-16366	373	1	6	6	NUM
crl-16366	373	2	.	.	PUNCT
crl-16366	373	3	on	on	ADP
crl-16366	373	4	a	a	DET
crl-16366	373	5	scale	scale	NOUN
crl-16366	373	6	from	from	ADP
crl-16366	373	7	1–10	1–10	PROPN
crl-16366	373	8	(	(	PUNCT
crl-16366	373	9	1	1	NUM
crl-16366	373	10	=	=	NUM
crl-16366	373	11	lowest	low	ADJ
crl-16366	373	12	,	,	PUNCT
crl-16366	373	13	10	10	NUM
crl-16366	373	14	=	=	NUM
crl-16366	373	15	highest	high	ADJ
crl-16366	373	16	satsifaction	satsifaction	NOUN
crl-16366	373	17	)	)	PUNCT
crl-16366	373	18	,	,	PUNCT
crl-16366	373	19	rate	rate	VERB
crl-16366	373	20	how	how	SCONJ
crl-16366	373	21	satisfied	satisfied	ADJ
crl-16366	373	22	you	you	PRON
crl-16366	373	23	were	be	AUX
crl-16366	373	24	with	with	ADP
crl-16366	373	25	the	the	DET
crl-16366	373	26	overall	overall	ADJ
crl-16366	373	27	experience	experience	NOUN
crl-16366	373	28	in	in	ADP
crl-16366	373	29	getting	get	VERB
crl-16366	373	30	your	your	PRON
crl-16366	373	31	first	first	ADJ
crl-16366	373	32	question	question	NOUN
crl-16366	373	33	answered	answer	VERB
crl-16366	373	34	.	.	PUNCT
crl-16366	374	1	less	less	ADJ
crl-16366	374	2	than	than	ADP
crl-16366	374	3	1	1	NUM
crl-16366	374	4	hour	hour	NOUN
crl-16366	374	5	nmlkj	nmlkj	ADJ
crl-16366	374	6	1–5	1–5	NUM
crl-16366	374	7	hours	hour	NOUN
crl-16366	374	8	nmlkj	nmlkj	NOUN
crl-16366	374	9	6–10	6–10	NUM
crl-16366	374	10	hours	hour	NOUN
crl-16366	374	11	nmlkj	nmlkj	ADJ
crl-16366	374	12	12–23	12–23	NUM
crl-16366	374	13	hours	hour	NOUN
crl-16366	374	14	nmlkj	nmlkj	ADJ
crl-16366	374	15	1	1	NUM
crl-16366	374	16	day	day	NOUN
crl-16366	374	17	nmlkj	nmlkj	NOUN
crl-16366	374	18	2	2	NUM
crl-16366	374	19	days	day	NOUN
crl-16366	374	20	nmlkj	nmlkj	ADJ
crl-16366	374	21	3	3	NUM
crl-16366	374	22	or	or	CCONJ
crl-16366	374	23	more	more	ADJ
crl-16366	374	24	days	day	NOUN
crl-16366	374	25	nmlkj	nmlkj	ADJ
crl-16366	374	26	please	please	INTJ
crl-16366	374	27	elaborate	elaborate	VERB
crl-16366	374	28	if	if	SCONJ
crl-16366	374	29	you	you	PRON
crl-16366	374	30	would	would	AUX
crl-16366	374	31	like	like	VERB
crl-16366	374	32	to	to	ADP
crl-16366	374	33	:	:	PUNCT
crl-16366	374	34	55	55	NUM
crl-16366	374	35	66	66	NUM
crl-16366	374	36	1	1	NUM
crl-16366	374	37	(	(	PUNCT
crl-16366	374	38	lowest	low	ADJ
crl-16366	374	39	)	)	PUNCT
crl-16366	374	40	nmlkj	nmlkj	NOUN
crl-16366	374	41	2	2	NUM
crl-16366	374	42	nmlkj	nmlkj	NOUN
crl-16366	374	43	3	3	NUM
crl-16366	374	44	nmlkj	nmlkj	NOUN
crl-16366	374	45	4	4	NUM
crl-16366	374	46	nmlkj	nmlkj	NOUN
crl-16366	374	47	5	5	NUM
crl-16366	374	48	nmlkj	nmlkj	NOUN
crl-16366	374	49	6	6	NUM
crl-16366	374	50	nmlkj	nmlkj	NOUN
crl-16366	374	51	7	7	NUM
crl-16366	374	52	nmlkj	nmlkj	NOUN
crl-16366	374	53	8	8	NUM
crl-16366	374	54	nmlkj	nmlkj	NOUN
crl-16366	374	55	9	9	NUM
crl-16366	374	56	nmlkj	nmlkj	NOUN
crl-16366	374	57	10	10	NUM
crl-16366	374	58	(	(	PUNCT
crl-16366	374	59	highest	high	ADJ
crl-16366	374	60	)	)	PUNCT
crl-16366	374	61	nmlkj	nmlkj	NOUN
crl-16366	374	62	please	please	INTJ
crl-16366	374	63	elaborate	elaborate	VERB
crl-16366	374	64	on	on	ADP
crl-16366	374	65	why	why	SCONJ
crl-16366	374	66	you	you	PRON
crl-16366	374	67	rated	rate	VERB
crl-16366	374	68	as	as	SCONJ
crl-16366	374	69	you	you	PRON
crl-16366	374	70	did	do	VERB
crl-16366	374	71	(	(	PUNCT
crl-16366	374	72	quicker	quick	ADJ
crl-16366	374	73	/	/	SYM
crl-16366	374	74	slower	slow	ADJ
crl-16366	374	75	response	response	NOUN
crl-16366	374	76	than	than	SCONJ
crl-16366	374	77	expected;	expected;	SPACE
crl-16366	374	78	response	response	NOUN
crl-16366	374	79	was	be	AUX
crl-16366	374	80	adequate;	adequate;	SPACE
crl-16366	374	81	general	general	PROPN
crl-16366	374	82	comfort	comfort	PROPN
crl-16366	374	83	level	level	NOUN
crl-16366	374	84	in	in	ADP
crl-16366	374	85	asking	ask	VERB
crl-16366	374	86	question	question	NOUN
crl-16366	374	87	,	,	PUNCT
crl-16366	374	88	etc	etc	X
crl-16366	374	89	.	.	X
crl-16366	374	90	):	):	PUNCT
crl-16366	374	91	55	55	NUM
crl-16366	374	92	66	66	NUM
crl-16366	374	93	appendix	appendix	PROPN
crl-16366	374	94	c.	c.	PROPN
crl-16366	374	95	e	e	PROPN
crl-16366	374	96	-	-	NOUN
crl-16366	374	97	mail	mail	NOUN
crl-16366	374	98	online	online	ADJ
crl-16366	374	99	survey	survey	NOUN
crl-16366	374	100	a	a	DET
crl-16366	374	101	usability	usability	NOUN
crl-16366	374	102	evaluation	evaluation	NOUN
crl-16366	374	103	of	of	ADP
crl-16366	374	104	academic	academic	ADJ
crl-16366	374	105	virtual	virtual	ADJ
crl-16366	374	106	reference	reference	NOUN
crl-16366	374	107	services	service	NOUN
crl-16366	374	108	327	327	NUM
crl-16366	374	109	email	email	NOUN
crl-16366	374	110	survey	survey	NOUN
crl-16366	374	111	(	(	PUNCT
crl-16366	374	112	master)email	master)email	NOUN
crl-16366	374	113	survey	survey	NOUN
crl-16366	374	114	(	(	PUNCT
crl-16366	374	115	master)email	master)email	NOUN
crl-16366	374	116	survey	survey	NOUN
crl-16366	374	117	(	(	PUNCT
crl-16366	374	118	master)email	master)email	NOUN
crl-16366	374	119	survey	survey	NOUN
crl-16366	374	120	(	(	PUNCT
crl-16366	374	121	master	master	NOUN
crl-16366	374	122	)	)	PUNCT
crl-16366	374	123	5	5	X
crl-16366	374	124	.	.	PUNCT
crl-16366	375	1	approximately	approximately	ADV
crl-16366	375	2	how	how	SCONJ
crl-16366	375	3	long	long	ADJ
crl-16366	375	4	,	,	PUNCT
crl-16366	375	5	from	from	ADP
crl-16366	375	6	start	start	NOUN
crl-16366	375	7	to	to	ADP
crl-16366	375	8	finish	finish	NOUN
crl-16366	375	9	,	,	PUNCT
crl-16366	375	10	did	do	AUX
crl-16366	375	11	it	it	PRON
crl-16366	375	12	take	take	VERB
crl-16366	375	13	for	for	SCONJ
crl-16366	375	14	your	your	PRON
crl-16366	375	15	question	question	NOUN
crl-16366	375	16	to	to	PART
crl-16366	375	17	be	be	AUX
crl-16366	375	18	answered	answer	VERB
crl-16366	375	19	?	?	PUNCT
crl-16366	376	1	6	6	NUM
crl-16366	376	2	.	.	PUNCT
crl-16366	376	3	on	on	ADP
crl-16366	376	4	a	a	DET
crl-16366	376	5	scale	scale	NOUN
crl-16366	376	6	from	from	ADP
crl-16366	376	7	1–10	1–10	PROPN
crl-16366	376	8	(	(	PUNCT
crl-16366	376	9	1	1	NUM
crl-16366	376	10	=	=	NUM
crl-16366	376	11	lowest	low	ADJ
crl-16366	376	12	,	,	PUNCT
crl-16366	376	13	10	10	NUM
crl-16366	376	14	=	=	NUM
crl-16366	376	15	highest	high	ADJ
crl-16366	376	16	satsifaction	satsifaction	NOUN
crl-16366	376	17	)	)	PUNCT
crl-16366	376	18	,	,	PUNCT
crl-16366	376	19	rate	rate	VERB
crl-16366	376	20	how	how	SCONJ
crl-16366	376	21	satisfied	satisfied	ADJ
crl-16366	376	22	you	you	PRON
crl-16366	376	23	were	be	AUX
crl-16366	376	24	with	with	ADP
crl-16366	376	25	the	the	DET
crl-16366	376	26	overall	overall	ADJ
crl-16366	376	27	experience	experience	NOUN
crl-16366	376	28	in	in	ADP
crl-16366	376	29	getting	get	VERB
crl-16366	376	30	your	your	PRON
crl-16366	376	31	first	first	ADJ
crl-16366	376	32	question	question	NOUN
crl-16366	376	33	answered	answer	VERB
crl-16366	376	34	.	.	PUNCT
crl-16366	377	1	less	less	ADJ
crl-16366	377	2	than	than	ADP
crl-16366	377	3	1	1	NUM
crl-16366	377	4	hour	hour	NOUN
crl-16366	377	5	nmlkj	nmlkj	ADJ
crl-16366	377	6	1–5	1–5	NUM
crl-16366	377	7	hours	hour	NOUN
crl-16366	377	8	nmlkj	nmlkj	NOUN
crl-16366	377	9	6–10	6–10	NUM
crl-16366	377	10	hours	hour	NOUN
crl-16366	377	11	nmlkj	nmlkj	ADJ
crl-16366	377	12	12–23	12–23	NUM
crl-16366	377	13	hours	hour	NOUN
crl-16366	377	14	nmlkj	nmlkj	ADJ
crl-16366	377	15	1	1	NUM
crl-16366	377	16	day	day	NOUN
crl-16366	377	17	nmlkj	nmlkj	NOUN
crl-16366	377	18	2	2	NUM
crl-16366	377	19	days	day	NOUN
crl-16366	377	20	nmlkj	nmlkj	ADJ
crl-16366	377	21	3	3	NUM
crl-16366	377	22	or	or	CCONJ
crl-16366	377	23	more	more	ADJ
crl-16366	377	24	days	day	NOUN
crl-16366	377	25	nmlkj	nmlkj	ADJ
crl-16366	377	26	please	please	INTJ
crl-16366	377	27	elaborate	elaborate	VERB
crl-16366	377	28	if	if	SCONJ
crl-16366	377	29	you	you	PRON
crl-16366	377	30	would	would	AUX
crl-16366	377	31	like	like	VERB
crl-16366	377	32	to	to	ADP
crl-16366	377	33	:	:	PUNCT
crl-16366	377	34	55	55	NUM
crl-16366	377	35	66	66	NUM
crl-16366	377	36	1	1	NUM
crl-16366	377	37	(	(	PUNCT
crl-16366	377	38	lowest	low	ADJ
crl-16366	377	39	)	)	PUNCT
crl-16366	377	40	nmlkj	nmlkj	NOUN
crl-16366	377	41	2	2	NUM
crl-16366	377	42	nmlkj	nmlkj	NOUN
crl-16366	377	43	3	3	NUM
crl-16366	377	44	nmlkj	nmlkj	NOUN
crl-16366	377	45	4	4	NUM
crl-16366	377	46	nmlkj	nmlkj	NOUN
crl-16366	377	47	5	5	NUM
crl-16366	377	48	nmlkj	nmlkj	NOUN
crl-16366	377	49	6	6	NUM
crl-16366	377	50	nmlkj	nmlkj	NOUN
crl-16366	377	51	7	7	NUM
crl-16366	377	52	nmlkj	nmlkj	NOUN
crl-16366	377	53	8	8	NUM
crl-16366	377	54	nmlkj	nmlkj	NOUN
crl-16366	377	55	9	9	NUM
crl-16366	377	56	nmlkj	nmlkj	NOUN
crl-16366	377	57	10	10	NUM
crl-16366	377	58	(	(	PUNCT
crl-16366	377	59	highest	high	ADJ
crl-16366	377	60	)	)	PUNCT
crl-16366	377	61	nmlkj	nmlkj	NOUN
crl-16366	377	62	please	please	INTJ
crl-16366	377	63	elaborate	elaborate	VERB
crl-16366	377	64	on	on	ADP
crl-16366	377	65	why	why	SCONJ
crl-16366	377	66	you	you	PRON
crl-16366	377	67	rated	rate	VERB
crl-16366	377	68	as	as	SCONJ
crl-16366	377	69	you	you	PRON
crl-16366	377	70	did	do	VERB
crl-16366	377	71	(	(	PUNCT
crl-16366	377	72	quicker	quick	ADJ
crl-16366	377	73	/	/	SYM
crl-16366	377	74	slower	slow	ADJ
crl-16366	377	75	response	response	NOUN
crl-16366	377	76	than	than	SCONJ
crl-16366	377	77	expected;	expected;	SPACE
crl-16366	377	78	response	response	NOUN
crl-16366	377	79	was	be	AUX
crl-16366	377	80	adequate;	adequate;	SPACE
crl-16366	377	81	general	general	PROPN
crl-16366	377	82	comfort	comfort	PROPN
crl-16366	377	83	level	level	NOUN
crl-16366	377	84	in	in	ADP
crl-16366	377	85	asking	ask	VERB
crl-16366	377	86	question	question	NOUN
crl-16366	377	87	,	,	PUNCT
crl-16366	377	88	etc	etc	X
crl-16366	377	89	.	.	X
crl-16366	377	90	):	):	PUNCT
crl-16366	377	91	55	55	NUM
crl-16366	377	92	66	66	NUM
crl-16366	377	93	appendix	appendix	PROPN
crl-16366	377	94	c.	c.	PROPN
crl-16366	377	95	e	e	PROPN
crl-16366	377	96	-	-	NOUN
crl-16366	377	97	mail	mail	NOUN
crl-16366	377	98	online	online	ADJ
crl-16366	377	99	survey	survey	NOUN
crl-16366	377	100	email	email	NOUN
crl-16366	377	101	survey	survey	NOUN
crl-16366	377	102	(	(	PUNCT
crl-16366	377	103	master)email	master)email	NOUN
crl-16366	377	104	survey	survey	NOUN
crl-16366	377	105	(	(	PUNCT
crl-16366	377	106	master)email	master)email	NOUN
crl-16366	377	107	survey	survey	NOUN
crl-16366	377	108	(	(	PUNCT
crl-16366	377	109	master)email	master)email	NOUN
crl-16366	377	110	survey	survey	NOUN
crl-16366	377	111	(	(	PUNCT
crl-16366	377	112	master	master	NOUN
crl-16366	377	113	)	)	PUNCT
crl-16366	377	114	7	7	X
crl-16366	377	115	.	.	X
crl-16366	377	116	please	please	INTJ
crl-16366	377	117	copy	copy	VERB
crl-16366	377	118	and	and	CCONJ
crl-16366	377	119	paste	paste	VERB
crl-16366	377	120	the	the	DET
crl-16366	377	121	second	second	ADJ
crl-16366	377	122	question	question	NOUN
crl-16366	377	123	that	that	PRON
crl-16366	377	124	you	you	PRON
crl-16366	377	125	asked	ask	VERB
crl-16366	377	126	.	.	PUNCT
crl-16366	378	1	8	8	X
crl-16366	378	2	.	.	X
crl-16366	378	3	please	please	INTJ
crl-16366	378	4	copy	copy	VERB
crl-16366	378	5	and	and	CCONJ
crl-16366	378	6	paste	paste	VERB
crl-16366	378	7	the	the	DET
crl-16366	378	8	full	full	ADJ
crl-16366	378	9	text	text	NOUN
crl-16366	378	10	of	of	ADP
crl-16366	378	11	your	your	PRON
crl-16366	378	12	e	e	NOUN
crl-16366	378	13	-	-	NOUN
crl-16366	378	14	mail	mail	NOUN
crl-16366	378	15	response	response	NOUN
crl-16366	378	16	to	to	PART
crl-16366	378	17	question	question	VERB
crl-16366	378	18	2	2	NUM
crl-16366	378	19	in	in	ADP
crl-16366	378	20	the	the	DET
crl-16366	378	21	form	form	NOUN
crl-16366	378	22	below	below	ADV
crl-16366	378	23	:	:	PUNCT
crl-16366	378	24	9	9	X
crl-16366	378	25	.	.	PUNCT
crl-16366	378	26	approximately	approximately	ADV
crl-16366	378	27	how	how	SCONJ
crl-16366	378	28	long	long	ADJ
crl-16366	378	29	,	,	PUNCT
crl-16366	378	30	from	from	ADP
crl-16366	378	31	start	start	NOUN
crl-16366	378	32	to	to	ADP
crl-16366	378	33	finish	finish	NOUN
crl-16366	378	34	,	,	PUNCT
crl-16366	378	35	did	do	AUX
crl-16366	378	36	it	it	PRON
crl-16366	378	37	take	take	VERB
crl-16366	378	38	for	for	SCONJ
crl-16366	378	39	your	your	PRON
crl-16366	378	40	question	question	NOUN
crl-16366	378	41	to	to	PART
crl-16366	378	42	be	be	AUX
crl-16366	378	43	answered	answer	VERB
crl-16366	378	44	?	?	PUNCT
crl-16366	379	1	*	*	PUNCT
crl-16366	379	2	55	55	NUM
crl-16366	379	3	66	66	NUM
crl-16366	379	4	55	55	NUM
crl-16366	379	5	66	66	NUM
crl-16366	379	6	less	less	ADJ
crl-16366	379	7	than	than	ADP
crl-16366	379	8	1	1	NUM
crl-16366	379	9	hour	hour	NOUN
crl-16366	379	10	nmlkj	nmlkj	ADJ
crl-16366	379	11	1–5	1–5	NUM
crl-16366	379	12	hours	hour	NOUN
crl-16366	379	13	nmlkj	nmlkj	NOUN
crl-16366	379	14	6–10	6–10	NUM
crl-16366	379	15	hours	hour	NOUN
crl-16366	379	16	nmlkj	nmlkj	ADJ
crl-16366	379	17	12–23	12–23	NUM
crl-16366	379	18	hours	hour	NOUN
crl-16366	379	19	nmlkj	nmlkj	ADJ
crl-16366	379	20	1	1	NUM
crl-16366	379	21	day	day	NOUN
crl-16366	379	22	nmlkj	nmlkj	NOUN
crl-16366	379	23	2	2	NUM
crl-16366	379	24	days	day	NOUN
crl-16366	379	25	nmlkj	nmlkj	ADJ
crl-16366	379	26	3	3	NUM
crl-16366	379	27	or	or	CCONJ
crl-16366	379	28	more	more	ADJ
crl-16366	379	29	days	day	NOUN
crl-16366	379	30	nmlkj	nmlkj	ADJ
crl-16366	380	1	please	please	INTJ
crl-16366	380	2	elaborate	elaborate	VERB
crl-16366	380	3	if	if	SCONJ
crl-16366	380	4	you	you	PRON
crl-16366	380	5	would	would	AUX
crl-16366	380	6	like	like	VERB
crl-16366	380	7	to	to	ADP
crl-16366	380	8	:	:	PUNCT
crl-16366	380	9	55	55	NUM
crl-16366	380	10	66	66	NUM
crl-16366	380	11	email	email	NOUN
crl-16366	380	12	survey	survey	NOUN
crl-16366	380	13	(	(	PUNCT
crl-16366	380	14	master)email	master)email	NOUN
crl-16366	380	15	survey	survey	NOUN
crl-16366	380	16	(	(	PUNCT
crl-16366	380	17	master)email	master)email	NOUN
crl-16366	380	18	survey	survey	NOUN
crl-16366	380	19	(	(	PUNCT
crl-16366	380	20	master)email	master)email	NOUN
crl-16366	380	21	survey	survey	NOUN
crl-16366	380	22	(	(	PUNCT
crl-16366	380	23	master	master	NOUN
crl-16366	380	24	)	)	PUNCT
crl-16366	380	25	please	please	INTJ
crl-16366	380	26	give	give	VERB
crl-16366	380	27	us	we	PRON
crl-16366	380	28	your	your	PRON
crl-16366	380	29	feedback	feedback	NOUN
crl-16366	380	30	on	on	ADP
crl-16366	380	31	receiving	receive	VERB
crl-16366	380	32	assistance	assistance	NOUN
crl-16366	380	33	via	via	ADP
crl-16366	380	34	e	e	NOUN
crl-16366	380	35	-	-	NOUN
crl-16366	380	36	mail	mail	NOUN
crl-16366	380	37	by	by	ADP
crl-16366	380	38	answering	answer	VERB
crl-16366	380	39	the	the	DET
crl-16366	380	40	following	follow	VERB
crl-16366	380	41	questions	question	NOUN
crl-16366	380	42	.	.	PUNCT
crl-16366	381	1	1	1	X
crl-16366	381	2	.	.	X
crl-16366	381	3	your	your	PRON
crl-16366	381	4	name	name	NOUN
crl-16366	381	5	:	:	PUNCT
crl-16366	381	6	2	2	X
crl-16366	381	7	.	.	PROPN
crl-16366	381	8	to	to	PART
crl-16366	381	9	which	which	PRON
crl-16366	381	10	university	university	NOUN
crl-16366	381	11	library	library	NOUN
crl-16366	381	12	did	do	AUX
crl-16366	381	13	you	you	PRON
crl-16366	381	14	direct	direct	VERB
crl-16366	381	15	your	your	PRON
crl-16366	381	16	questions	question	NOUN
crl-16366	381	17	for	for	ADP
crl-16366	381	18	this	this	DET
crl-16366	381	19	study	study	NOUN
crl-16366	381	20	?	?	PUNCT
crl-16366	382	1	3	3	X
crl-16366	382	2	.	.	X
crl-16366	382	3	please	please	INTJ
crl-16366	382	4	copy	copy	VERB
crl-16366	382	5	and	and	CCONJ
crl-16366	382	6	paste	paste	VERB
crl-16366	382	7	the	the	DET
crl-16366	382	8	first	first	ADJ
crl-16366	382	9	question	question	NOUN
crl-16366	382	10	that	that	PRON
crl-16366	382	11	you	you	PRON
crl-16366	382	12	asked	ask	VERB
crl-16366	382	13	.	.	PUNCT
crl-16366	383	1	4	4	X
crl-16366	383	2	.	.	X
crl-16366	383	3	please	please	INTJ
crl-16366	383	4	copy	copy	VERB
crl-16366	383	5	and	and	CCONJ
crl-16366	383	6	paste	paste	VERB
crl-16366	383	7	the	the	DET
crl-16366	383	8	full	full	ADJ
crl-16366	383	9	text	text	NOUN
crl-16366	383	10	of	of	ADP
crl-16366	383	11	your	your	PRON
crl-16366	383	12	e	e	NOUN
crl-16366	383	13	-	-	NOUN
crl-16366	383	14	mail	mail	NOUN
crl-16366	383	15	response	response	NOUN
crl-16366	383	16	to	to	PART
crl-16366	383	17	question	question	VERB
crl-16366	383	18	1	1	NUM
crl-16366	383	19	in	in	ADP
crl-16366	383	20	the	the	DET
crl-16366	383	21	form	form	NOUN
crl-16366	383	22	below	below	ADV
crl-16366	383	23	:	:	PUNCT
crl-16366	383	24	1	1	X
crl-16366	383	25	.	.	X
crl-16366	383	26	 	 	SPACE
crl-16366	384	1	e	e	NOUN
crl-16366	384	2	-	-	NOUN
crl-16366	384	3	mail	mail	NOUN
crl-16366	384	4	format	format	NOUN
crl-16366	384	5	*	*	PUNCT
crl-16366	384	6	*	*	NOUN
crl-16366	384	7	55	55	NUM
crl-16366	384	8	66	66	NUM
crl-16366	384	9	55	55	NUM
crl-16366	384	10	66	66	NUM
crl-16366	384	11	university	university	NOUN
crl-16366	384	12	anmlkj	anmlkj	NOUN
crl-16366	384	13	university	university	PROPN
crl-16366	384	14	bnmlkj	bnmlkj	PROPN
crl-16366	384	15	328	328	NUM
crl-16366	384	16	college	college	PROPN
crl-16366	384	17	&	&	CCONJ
crl-16366	384	18	research	research	PROPN
crl-16366	384	19	libraries	library	NOUN
crl-16366	384	20	may	may	AUX
crl-16366	384	21	2014	2014	NUM
crl-16366	384	22	email	email	NOUN
crl-16366	384	23	survey	survey	NOUN
crl-16366	384	24	(	(	PUNCT
crl-16366	384	25	master)email	master)email	NOUN
crl-16366	384	26	survey	survey	NOUN
crl-16366	384	27	(	(	PUNCT
crl-16366	384	28	master)email	master)email	NOUN
crl-16366	384	29	survey	survey	NOUN
crl-16366	384	30	(	(	PUNCT
crl-16366	384	31	master)email	master)email	NOUN
crl-16366	384	32	survey	survey	NOUN
crl-16366	384	33	(	(	PUNCT
crl-16366	384	34	master	master	NOUN
crl-16366	384	35	)	)	PUNCT
crl-16366	384	36	10	10	NUM
crl-16366	384	37	.	.	PUNCT
crl-16366	385	1	on	on	ADP
crl-16366	385	2	a	a	DET
crl-16366	385	3	scale	scale	NOUN
crl-16366	385	4	from	from	ADP
crl-16366	385	5	1–10	1–10	PROPN
crl-16366	385	6	(	(	PUNCT
crl-16366	385	7	1	1	NUM
crl-16366	385	8	=	=	NUM
crl-16366	385	9	lowest	low	ADJ
crl-16366	385	10	,	,	PUNCT
crl-16366	385	11	10	10	NUM
crl-16366	385	12	=	=	NUM
crl-16366	385	13	highest	high	ADJ
crl-16366	385	14	satsifaction	satsifaction	NOUN
crl-16366	385	15	)	)	PUNCT
crl-16366	385	16	,	,	PUNCT
crl-16366	385	17	rate	rate	VERB
crl-16366	385	18	how	how	SCONJ
crl-16366	385	19	satisfied	satisfied	ADJ
crl-16366	385	20	you	you	PRON
crl-16366	385	21	were	be	AUX
crl-16366	385	22	with	with	ADP
crl-16366	385	23	the	the	DET
crl-16366	385	24	overall	overall	ADJ
crl-16366	385	25	experience	experience	NOUN
crl-16366	385	26	in	in	ADP
crl-16366	385	27	getting	get	VERB
crl-16366	385	28	your	your	PRON
crl-16366	385	29	second	second	ADJ
crl-16366	385	30	question	question	NOUN
crl-16366	385	31	answered	answer	VERB
crl-16366	385	32	.	.	PUNCT
crl-16366	386	1	11	11	NUM
crl-16366	386	2	.	.	PUNCT
crl-16366	387	1	overall	overall	ADJ
crl-16366	387	2	,	,	PUNCT
crl-16366	387	3	using	use	VERB
crl-16366	387	4	a	a	DET
crl-16366	387	5	scale	scale	NOUN
crl-16366	387	6	from	from	ADP
crl-16366	387	7	1–10	1–10	PROPN
crl-16366	387	8	(	(	PUNCT
crl-16366	387	9	1	1	NUM
crl-16366	387	10	=	=	NUM
crl-16366	387	11	lowest	low	ADJ
crl-16366	387	12	,	,	PUNCT
crl-16366	387	13	10	10	NUM
crl-16366	387	14	=	=	NUM
crl-16366	387	15	highest	high	ADJ
crl-16366	387	16	satisfaction	satisfaction	NOUN
crl-16366	387	17	)	)	PUNCT
crl-16366	387	18	,	,	PUNCT
crl-16366	387	19	rate	rate	VERB
crl-16366	387	20	how	how	SCONJ
crl-16366	387	21	satisfied	satisfied	ADJ
crl-16366	387	22	you	you	PRON
crl-16366	387	23	were	be	AUX
crl-16366	387	24	with	with	ADP
crl-16366	387	25	the	the	DET
crl-16366	387	26	overall	overall	ADJ
crl-16366	387	27	reference	reference	NOUN
crl-16366	387	28	assistance	assistance	NOUN
crl-16366	387	29	you	you	PRON
crl-16366	387	30	received	receive	VERB
crl-16366	387	31	using	use	VERB
crl-16366	387	32	e	e	NOUN
crl-16366	387	33	-	-	NOUN
crl-16366	387	34	mail	mail	NOUN
crl-16366	387	35	.	.	PUNCT
crl-16366	388	1	1	1	X
crl-16366	388	2	(	(	PUNCT
crl-16366	388	3	lowest	low	ADJ
crl-16366	388	4	)	)	PUNCT
crl-16366	388	5	nmlkj	nmlkj	NOUN
crl-16366	388	6	2	2	NUM
crl-16366	388	7	nmlkj	nmlkj	NOUN
crl-16366	388	8	3	3	NUM
crl-16366	388	9	nmlkj	nmlkj	NOUN
crl-16366	388	10	4	4	NUM
crl-16366	388	11	nmlkj	nmlkj	NOUN
crl-16366	388	12	5	5	NUM
crl-16366	388	13	nmlkj	nmlkj	NOUN
crl-16366	388	14	6	6	NUM
crl-16366	388	15	nmlkj	nmlkj	NOUN
crl-16366	388	16	7	7	NUM
crl-16366	388	17	nmlkj	nmlkj	NOUN
crl-16366	388	18	8	8	NUM
crl-16366	388	19	nmlkj	nmlkj	NOUN
crl-16366	388	20	9	9	NUM
crl-16366	388	21	nmlkj	nmlkj	NOUN
crl-16366	388	22	10	10	NUM
crl-16366	388	23	(	(	PUNCT
crl-16366	388	24	highest	high	ADJ
crl-16366	388	25	)	)	PUNCT
crl-16366	388	26	nmlkj	nmlkj	NOUN
crl-16366	388	27	please	please	INTJ
crl-16366	388	28	elaborate	elaborate	VERB
crl-16366	388	29	on	on	ADP
crl-16366	388	30	why	why	SCONJ
crl-16366	388	31	you	you	PRON
crl-16366	388	32	rated	rate	VERB
crl-16366	388	33	as	as	SCONJ
crl-16366	388	34	you	you	PRON
crl-16366	388	35	did	do	VERB
crl-16366	388	36	(	(	PUNCT
crl-16366	388	37	quicker	quick	ADJ
crl-16366	388	38	/	/	SYM
crl-16366	388	39	slower	slow	ADJ
crl-16366	388	40	response	response	NOUN
crl-16366	388	41	than	than	SCONJ
crl-16366	388	42	expected;	expected;	SPACE
crl-16366	388	43	response	response	NOUN
crl-16366	388	44	was	be	AUX
crl-16366	388	45	adequate;	adequate;	SPACE
crl-16366	388	46	general	general	PROPN
crl-16366	388	47	comfort	comfort	PROPN
crl-16366	388	48	level	level	NOUN
crl-16366	388	49	in	in	ADP
crl-16366	388	50	asking	ask	VERB
crl-16366	388	51	question	question	NOUN
crl-16366	388	52	,	,	PUNCT
crl-16366	388	53	etc	etc	X
crl-16366	388	54	.	.	X
crl-16366	388	55	):	):	PUNCT
crl-16366	388	56	55	55	NUM
crl-16366	388	57	66	66	NUM
crl-16366	388	58	1	1	NUM
crl-16366	388	59	(	(	PUNCT
crl-16366	388	60	lowest	low	ADJ
crl-16366	388	61	)	)	PUNCT
crl-16366	388	62	nmlkj	nmlkj	NOUN
crl-16366	388	63	2	2	NUM
crl-16366	388	64	nmlkj	nmlkj	NOUN
crl-16366	388	65	3	3	NUM
crl-16366	388	66	nmlkj	nmlkj	NOUN
crl-16366	388	67	4	4	NUM
crl-16366	388	68	nmlkj	nmlkj	NOUN
crl-16366	388	69	5	5	NUM
crl-16366	388	70	nmlkj	nmlkj	NOUN
crl-16366	388	71	6	6	NUM
crl-16366	388	72	nmlkj	nmlkj	NOUN
crl-16366	388	73	7	7	NUM
crl-16366	388	74	nmlkj	nmlkj	NOUN
crl-16366	388	75	8	8	NUM
crl-16366	388	76	nmlkj	nmlkj	NOUN
crl-16366	388	77	9	9	NUM
crl-16366	388	78	nmlkj	nmlkj	NOUN
crl-16366	388	79	10	10	NUM
crl-16366	388	80	(	(	PUNCT
crl-16366	388	81	highest	high	ADJ
crl-16366	388	82	)	)	PUNCT
crl-16366	388	83	nmlkj	nmlkj	NOUN
crl-16366	388	84	please	please	INTJ
crl-16366	388	85	elaborate	elaborate	VERB
crl-16366	388	86	on	on	ADP
crl-16366	388	87	why	why	SCONJ
crl-16366	388	88	you	you	PRON
crl-16366	388	89	rated	rate	VERB
crl-16366	388	90	as	as	SCONJ
crl-16366	388	91	you	you	PRON
crl-16366	388	92	did	do	VERB
crl-16366	388	93	.	.	PUNCT
crl-16366	389	1	55	55	NUM
crl-16366	389	2	66	66	NUM
crl-16366	389	3	appendix	appendix	PROPN
crl-16366	389	4	c.	c.	PROPN
crl-16366	389	5	e	e	PROPN
crl-16366	389	6	-	-	NOUN
crl-16366	389	7	mail	mail	NOUN
crl-16366	389	8	online	online	ADJ
crl-16366	389	9	survey	survey	NOUN
crl-16366	389	10	email	email	NOUN
crl-16366	389	11	survey	survey	NOUN
crl-16366	389	12	(	(	PUNCT
crl-16366	389	13	master)email	master)email	NOUN
crl-16366	389	14	survey	survey	NOUN
crl-16366	389	15	(	(	PUNCT
crl-16366	389	16	master)email	master)email	NOUN
crl-16366	389	17	survey	survey	NOUN
crl-16366	389	18	(	(	PUNCT
crl-16366	389	19	master)email	master)email	NOUN
crl-16366	389	20	survey	survey	NOUN
crl-16366	389	21	(	(	PUNCT
crl-16366	389	22	master	master	NOUN
crl-16366	389	23	)	)	PUNCT
crl-16366	390	1	7	7	X
crl-16366	390	2	.	.	X
crl-16366	390	3	please	please	INTJ
crl-16366	390	4	copy	copy	VERB
crl-16366	390	5	and	and	CCONJ
crl-16366	390	6	paste	paste	VERB
crl-16366	390	7	the	the	DET
crl-16366	390	8	second	second	ADJ
crl-16366	390	9	question	question	NOUN
crl-16366	390	10	that	that	PRON
crl-16366	390	11	you	you	PRON
crl-16366	390	12	asked	ask	VERB
crl-16366	390	13	.	.	PUNCT
crl-16366	391	1	8	8	X
crl-16366	391	2	.	.	X
crl-16366	391	3	please	please	INTJ
crl-16366	391	4	copy	copy	VERB
crl-16366	391	5	and	and	CCONJ
crl-16366	391	6	paste	paste	VERB
crl-16366	391	7	the	the	DET
crl-16366	391	8	full	full	ADJ
crl-16366	391	9	text	text	NOUN
crl-16366	391	10	of	of	ADP
crl-16366	391	11	your	your	PRON
crl-16366	391	12	e	e	NOUN
crl-16366	391	13	-	-	NOUN
crl-16366	391	14	mail	mail	NOUN
crl-16366	391	15	response	response	NOUN
crl-16366	391	16	to	to	PART
crl-16366	391	17	question	question	VERB
crl-16366	391	18	2	2	NUM
crl-16366	391	19	in	in	ADP
crl-16366	391	20	the	the	DET
crl-16366	391	21	form	form	NOUN
crl-16366	391	22	below	below	ADV
crl-16366	391	23	:	:	PUNCT
crl-16366	391	24	9	9	X
crl-16366	391	25	.	.	PUNCT
crl-16366	391	26	approximately	approximately	ADV
crl-16366	391	27	how	how	SCONJ
crl-16366	391	28	long	long	ADJ
crl-16366	391	29	,	,	PUNCT
crl-16366	391	30	from	from	ADP
crl-16366	391	31	start	start	NOUN
crl-16366	391	32	to	to	ADP
crl-16366	391	33	finish	finish	NOUN
crl-16366	391	34	,	,	PUNCT
crl-16366	391	35	did	do	AUX
crl-16366	391	36	it	it	PRON
crl-16366	391	37	take	take	VERB
crl-16366	391	38	for	for	SCONJ
crl-16366	391	39	your	your	PRON
crl-16366	391	40	question	question	NOUN
crl-16366	391	41	to	to	PART
crl-16366	391	42	be	be	AUX
crl-16366	391	43	answered	answer	VERB
crl-16366	391	44	?	?	PUNCT
crl-16366	392	1	*	*	PUNCT
crl-16366	392	2	55	55	NUM
crl-16366	392	3	66	66	NUM
crl-16366	392	4	55	55	NUM
crl-16366	392	5	66	66	NUM
crl-16366	392	6	less	less	ADJ
crl-16366	392	7	than	than	ADP
crl-16366	392	8	1	1	NUM
crl-16366	392	9	hour	hour	NOUN
crl-16366	392	10	nmlkj	nmlkj	ADJ
crl-16366	392	11	1–5	1–5	NUM
crl-16366	392	12	hours	hour	NOUN
crl-16366	392	13	nmlkj	nmlkj	NOUN
crl-16366	392	14	6–10	6–10	NUM
crl-16366	392	15	hours	hour	NOUN
crl-16366	392	16	nmlkj	nmlkj	ADJ
crl-16366	392	17	12–23	12–23	NUM
crl-16366	392	18	hours	hour	NOUN
crl-16366	392	19	nmlkj	nmlkj	ADJ
crl-16366	392	20	1	1	NUM
crl-16366	392	21	day	day	NOUN
crl-16366	392	22	nmlkj	nmlkj	NOUN
crl-16366	392	23	2	2	NUM
crl-16366	392	24	days	day	NOUN
crl-16366	392	25	nmlkj	nmlkj	ADJ
crl-16366	392	26	3	3	NUM
crl-16366	392	27	or	or	CCONJ
crl-16366	392	28	more	more	ADJ
crl-16366	392	29	days	day	NOUN
crl-16366	392	30	nmlkj	nmlkj	ADJ
crl-16366	393	1	please	please	INTJ
crl-16366	393	2	elaborate	elaborate	VERB
crl-16366	393	3	if	if	SCONJ
crl-16366	393	4	you	you	PRON
crl-16366	393	5	would	would	AUX
crl-16366	393	6	like	like	VERB
crl-16366	393	7	to	to	ADP
crl-16366	393	8	:	:	PUNCT
crl-16366	393	9	55	55	NUM
crl-16366	393	10	66	66	NUM
crl-16366	393	11	email	email	NOUN
crl-16366	393	12	survey	survey	NOUN
crl-16366	393	13	(	(	PUNCT
crl-16366	393	14	master)email	master)email	NOUN
crl-16366	393	15	survey	survey	NOUN
crl-16366	393	16	(	(	PUNCT
crl-16366	393	17	master)email	master)email	NOUN
crl-16366	393	18	survey	survey	NOUN
crl-16366	393	19	(	(	PUNCT
crl-16366	393	20	master)email	master)email	NOUN
crl-16366	393	21	survey	survey	NOUN
crl-16366	393	22	(	(	PUNCT
crl-16366	393	23	master	master	NOUN
crl-16366	393	24	)	)	PUNCT
crl-16366	393	25	please	please	INTJ
crl-16366	393	26	give	give	VERB
crl-16366	393	27	us	we	PRON
crl-16366	393	28	your	your	PRON
crl-16366	393	29	feedback	feedback	NOUN
crl-16366	393	30	on	on	ADP
crl-16366	393	31	receiving	receive	VERB
crl-16366	393	32	assistance	assistance	NOUN
crl-16366	393	33	via	via	ADP
crl-16366	393	34	e	e	NOUN
crl-16366	393	35	-	-	NOUN
crl-16366	393	36	mail	mail	NOUN
crl-16366	393	37	by	by	ADP
crl-16366	393	38	answering	answer	VERB
crl-16366	393	39	the	the	DET
crl-16366	393	40	following	follow	VERB
crl-16366	393	41	questions	question	NOUN
crl-16366	393	42	.	.	PUNCT
crl-16366	394	1	1	1	X
crl-16366	394	2	.	.	X
crl-16366	394	3	your	your	PRON
crl-16366	394	4	name	name	NOUN
crl-16366	394	5	:	:	PUNCT
crl-16366	394	6	2	2	X
crl-16366	394	7	.	.	PROPN
crl-16366	394	8	to	to	PART
crl-16366	394	9	which	which	PRON
crl-16366	394	10	university	university	NOUN
crl-16366	394	11	library	library	NOUN
crl-16366	394	12	did	do	AUX
crl-16366	394	13	you	you	PRON
crl-16366	394	14	direct	direct	VERB
crl-16366	394	15	your	your	PRON
crl-16366	394	16	questions	question	NOUN
crl-16366	394	17	for	for	ADP
crl-16366	394	18	this	this	DET
crl-16366	394	19	study	study	NOUN
crl-16366	394	20	?	?	PUNCT
crl-16366	395	1	3	3	X
crl-16366	395	2	.	.	X
crl-16366	395	3	please	please	INTJ
crl-16366	395	4	copy	copy	VERB
crl-16366	395	5	and	and	CCONJ
crl-16366	395	6	paste	paste	VERB
crl-16366	395	7	the	the	DET
crl-16366	395	8	first	first	ADJ
crl-16366	395	9	question	question	NOUN
crl-16366	395	10	that	that	PRON
crl-16366	395	11	you	you	PRON
crl-16366	395	12	asked	ask	VERB
crl-16366	395	13	.	.	PUNCT
crl-16366	396	1	4	4	X
crl-16366	396	2	.	.	X
crl-16366	396	3	please	please	INTJ
crl-16366	396	4	copy	copy	VERB
crl-16366	396	5	and	and	CCONJ
crl-16366	396	6	paste	paste	VERB
crl-16366	396	7	the	the	DET
crl-16366	396	8	full	full	ADJ
crl-16366	396	9	text	text	NOUN
crl-16366	396	10	of	of	ADP
crl-16366	396	11	your	your	PRON
crl-16366	396	12	e	e	NOUN
crl-16366	396	13	-	-	NOUN
crl-16366	396	14	mail	mail	NOUN
crl-16366	396	15	response	response	NOUN
crl-16366	396	16	to	to	PART
crl-16366	396	17	question	question	VERB
crl-16366	396	18	1	1	NUM
crl-16366	396	19	in	in	ADP
crl-16366	396	20	the	the	DET
crl-16366	396	21	form	form	NOUN
crl-16366	396	22	below	below	ADV
crl-16366	396	23	:	:	PUNCT
crl-16366	396	24	1	1	X
crl-16366	396	25	.	.	X
crl-16366	396	26	 	 	SPACE
crl-16366	397	1	e	e	NOUN
crl-16366	397	2	-	-	NOUN
crl-16366	397	3	mail	mail	NOUN
crl-16366	397	4	format	format	NOUN
crl-16366	397	5	*	*	PUNCT
crl-16366	397	6	*	*	NOUN
crl-16366	397	7	55	55	NUM
crl-16366	397	8	66	66	NUM
crl-16366	397	9	55	55	NUM
crl-16366	397	10	66	66	NUM
crl-16366	397	11	university	university	NOUN
crl-16366	397	12	anmlkj	anmlkj	NOUN
crl-16366	397	13	university	university	PROPN
crl-16366	397	14	bnmlkj	bnmlkj	NOUN
crl-16366	397	15	a	a	DET
crl-16366	397	16	usability	usability	NOUN
crl-16366	397	17	evaluation	evaluation	NOUN
crl-16366	397	18	of	of	ADP
crl-16366	397	19	academic	academic	ADJ
crl-16366	397	20	virtual	virtual	ADJ
crl-16366	397	21	reference	reference	NOUN
crl-16366	397	22	services	service	NOUN
crl-16366	397	23	329	329	NUM
crl-16366	397	24	telephone	telephone	NOUN
crl-16366	397	25	survey	survey	NOUN
crl-16366	397	26	(	(	PUNCT
crl-16366	397	27	master)telephone	master)telephone	PROPN
crl-16366	397	28	survey	survey	NOUN
crl-16366	397	29	(	(	PUNCT
crl-16366	397	30	master)telephone	master)telephone	PROPN
crl-16366	397	31	survey	survey	NOUN
crl-16366	397	32	(	(	PUNCT
crl-16366	397	33	master)telephone	master)telephone	PROPN
crl-16366	397	34	survey	survey	NOUN
crl-16366	397	35	(	(	PUNCT
crl-16366	397	36	master	master	NOUN
crl-16366	397	37	)	)	PUNCT
crl-16366	397	38	please	please	INTJ
crl-16366	397	39	give	give	VERB
crl-16366	397	40	us	we	PRON
crl-16366	397	41	your	your	PRON
crl-16366	397	42	feedback	feedback	NOUN
crl-16366	397	43	on	on	ADP
crl-16366	397	44	receiving	receive	VERB
crl-16366	397	45	assistance	assistance	NOUN
crl-16366	397	46	via	via	ADP
crl-16366	397	47	telephone	telephone	NOUN
crl-16366	397	48	by	by	ADP
crl-16366	397	49	answering	answer	VERB
crl-16366	397	50	the	the	DET
crl-16366	397	51	following	follow	VERB
crl-16366	397	52	questions	question	NOUN
crl-16366	397	53	.	.	PUNCT
crl-16366	398	1	1	1	X
crl-16366	398	2	.	.	X
crl-16366	398	3	your	your	PRON
crl-16366	398	4	name	name	NOUN
crl-16366	398	5	:	:	PUNCT
crl-16366	398	6	2	2	X
crl-16366	398	7	.	.	PROPN
crl-16366	398	8	to	to	PART
crl-16366	398	9	which	which	PRON
crl-16366	398	10	university	university	NOUN
crl-16366	398	11	library	library	NOUN
crl-16366	398	12	did	do	AUX
crl-16366	398	13	you	you	PRON
crl-16366	398	14	direct	direct	VERB
crl-16366	398	15	your	your	PRON
crl-16366	398	16	questions	question	NOUN
crl-16366	398	17	for	for	ADP
crl-16366	398	18	this	this	DET
crl-16366	398	19	study	study	NOUN
crl-16366	398	20	?	?	PUNCT
crl-16366	399	1	3	3	X
crl-16366	399	2	.	.	X
crl-16366	399	3	please	please	INTJ
crl-16366	399	4	copy	copy	VERB
crl-16366	399	5	and	and	CCONJ
crl-16366	399	6	paste	paste	VERB
crl-16366	399	7	the	the	DET
crl-16366	399	8	first	first	ADJ
crl-16366	399	9	question	question	NOUN
crl-16366	399	10	that	that	PRON
crl-16366	399	11	you	you	PRON
crl-16366	399	12	asked	ask	VERB
crl-16366	399	13	.	.	PUNCT
crl-16366	400	1	4	4	X
crl-16366	400	2	.	.	X
crl-16366	400	3	please	please	INTJ
crl-16366	400	4	provide	provide	VERB
crl-16366	400	5	a	a	DET
crl-16366	400	6	general	general	ADJ
crl-16366	400	7	description	description	NOUN
crl-16366	400	8	of	of	ADP
crl-16366	400	9	the	the	DET
crl-16366	400	10	answer	answer	NOUN
crl-16366	400	11	you	you	PRON
crl-16366	400	12	received	receive	VERB
crl-16366	400	13	to	to	PART
crl-16366	400	14	question	question	VERB
crl-16366	400	15	1	1	NUM
crl-16366	400	16	in	in	ADP
crl-16366	400	17	the	the	DET
crl-16366	400	18	form	form	NOUN
crl-16366	400	19	below	below	ADV
crl-16366	400	20	:	:	PUNCT
crl-16366	400	21	1	1	X
crl-16366	400	22	.	.	X
crl-16366	400	23	 	 	SPACE
crl-16366	400	24	telephone	telephone	NOUN
crl-16366	400	25	format	format	NOUN
crl-16366	400	26	*	*	PUNCT
crl-16366	400	27	*	*	NOUN
crl-16366	400	28	55	55	NUM
crl-16366	400	29	66	66	NUM
crl-16366	400	30	55	55	NUM
crl-16366	400	31	66	66	NUM
crl-16366	400	32	university	university	NOUN
crl-16366	400	33	anmlkj	anmlkj	NOUN
crl-16366	400	34	university	university	PROPN
crl-16366	400	35	bnmlkj	bnmlkj	PROPN
crl-16366	400	36	appendix	appendix	PROPN
crl-16366	400	37	d.	d.	PROPN
crl-16366	400	38	telephone	telephone	PROPN
crl-16366	400	39	online	online	ADJ
crl-16366	400	40	survey	survey	NOUN
crl-16366	400	41	telephone	telephone	NOUN
crl-16366	400	42	survey	survey	NOUN
crl-16366	400	43	(	(	PUNCT
crl-16366	400	44	master)telephone	master)telephone	PROPN
crl-16366	400	45	survey	survey	NOUN
crl-16366	400	46	(	(	PUNCT
crl-16366	400	47	master)telephone	master)telephone	PROPN
crl-16366	400	48	survey	survey	NOUN
crl-16366	400	49	(	(	PUNCT
crl-16366	400	50	master)telephone	master)telephone	PROPN
crl-16366	400	51	survey	survey	NOUN
crl-16366	400	52	(	(	PUNCT
crl-16366	400	53	master	master	NOUN
crl-16366	400	54	)	)	PUNCT
crl-16366	400	55	5	5	X
crl-16366	400	56	.	.	PUNCT
crl-16366	400	57	approximately	approximately	ADV
crl-16366	400	58	how	how	SCONJ
crl-16366	400	59	long	long	ADJ
crl-16366	400	60	,	,	PUNCT
crl-16366	400	61	from	from	ADP
crl-16366	400	62	start­to­finish	start­to­finish	PROPN
crl-16366	400	63	,	,	PUNCT
crl-16366	400	64	did	do	AUX
crl-16366	400	65	it	it	PRON
crl-16366	400	66	take	take	VERB
crl-16366	400	67	for	for	SCONJ
crl-16366	400	68	your	your	PRON
crl-16366	400	69	question	question	NOUN
crl-16366	400	70	to	to	PART
crl-16366	400	71	be	be	AUX
crl-16366	400	72	answered	answer	VERB
crl-16366	400	73	?	?	PUNCT
crl-16366	401	1	6	6	NUM
crl-16366	401	2	.	.	PUNCT
crl-16366	401	3	on	on	ADP
crl-16366	401	4	a	a	DET
crl-16366	401	5	scale	scale	NOUN
crl-16366	401	6	from	from	ADP
crl-16366	401	7	1–10	1–10	PROPN
crl-16366	401	8	(	(	PUNCT
crl-16366	401	9	1	1	NUM
crl-16366	401	10	=	=	NUM
crl-16366	401	11	lowest	low	ADJ
crl-16366	401	12	,	,	PUNCT
crl-16366	401	13	10	10	NUM
crl-16366	401	14	=	=	NUM
crl-16366	401	15	highest	high	ADJ
crl-16366	401	16	satsifaction	satsifaction	NOUN
crl-16366	401	17	)	)	PUNCT
crl-16366	401	18	,	,	PUNCT
crl-16366	401	19	rate	rate	VERB
crl-16366	401	20	how	how	SCONJ
crl-16366	401	21	satisfied	satisfied	ADJ
crl-16366	401	22	you	you	PRON
crl-16366	401	23	were	be	AUX
crl-16366	401	24	with	with	ADP
crl-16366	401	25	the	the	DET
crl-16366	401	26	overall	overall	ADJ
crl-16366	401	27	experience	experience	NOUN
crl-16366	401	28	in	in	ADP
crl-16366	401	29	getting	get	VERB
crl-16366	401	30	your	your	PRON
crl-16366	401	31	first	first	ADJ
crl-16366	401	32	question	question	NOUN
crl-16366	401	33	answered	answer	VERB
crl-16366	401	34	.	.	PUNCT
crl-16366	402	1	less	less	ADJ
crl-16366	402	2	than	than	ADP
crl-16366	402	3	1	1	NUM
crl-16366	402	4	minute	minute	NOUN
crl-16366	402	5	nmlkj	nmlkj	ADJ
crl-16366	402	6	1–5	1–5	NUM
crl-16366	402	7	minutes	minute	NOUN
crl-16366	402	8	nmlkj	nmlkj	NOUN
crl-16366	402	9	6–10	6–10	NUM
crl-16366	402	10	minutes	minute	NOUN
crl-16366	402	11	nmlkj	nmlkj	PROPN
crl-16366	402	12	11–15	11–15	NUM
crl-16366	402	13	minutes	minute	NOUN
crl-16366	402	14	nmlkj	nmlkj	PROPN
crl-16366	402	15	16–30	16–30	NUM
crl-16366	402	16	minutes	minute	NOUN
crl-16366	402	17	nmlkj	nmlkj	PROPN
crl-16366	402	18	31–60	31–60	PROPN
crl-16366	402	19	minutes	minute	NOUN
crl-16366	402	20	nmlkj	nmlkj	NOUN
crl-16366	402	21	1–2	1–2	NUM
crl-16366	402	22	hours	hour	NOUN
crl-16366	402	23	nmlkj	nmlkj	NOUN
crl-16366	402	24	2	2	NUM
crl-16366	402	25	+	+	NUM
crl-16366	402	26	hours	hour	NOUN
crl-16366	402	27	nmlkj	nmlkj	ADJ
crl-16366	403	1	please	please	INTJ
crl-16366	403	2	elaborate	elaborate	VERB
crl-16366	403	3	if	if	SCONJ
crl-16366	403	4	you	you	PRON
crl-16366	403	5	would	would	AUX
crl-16366	403	6	like	like	VERB
crl-16366	403	7	to	to	ADP
crl-16366	403	8	:	:	PUNCT
crl-16366	403	9	55	55	NUM
crl-16366	403	10	66	66	NUM
crl-16366	403	11	1	1	NUM
crl-16366	403	12	(	(	PUNCT
crl-16366	403	13	lowest	low	ADJ
crl-16366	403	14	)	)	PUNCT
crl-16366	403	15	nmlkj	nmlkj	NOUN
crl-16366	403	16	2	2	NUM
crl-16366	403	17	nmlkj	nmlkj	NOUN
crl-16366	403	18	3	3	NUM
crl-16366	403	19	nmlkj	nmlkj	NOUN
crl-16366	403	20	4	4	NUM
crl-16366	403	21	nmlkj	nmlkj	NOUN
crl-16366	403	22	5	5	NUM
crl-16366	403	23	nmlkj	nmlkj	NOUN
crl-16366	403	24	6	6	NUM
crl-16366	403	25	nmlkj	nmlkj	NOUN
crl-16366	403	26	7	7	NUM
crl-16366	403	27	nmlkj	nmlkj	NOUN
crl-16366	403	28	8	8	NUM
crl-16366	403	29	nmlkj	nmlkj	NOUN
crl-16366	403	30	9	9	NUM
crl-16366	403	31	nmlkj	nmlkj	NOUN
crl-16366	403	32	10	10	NUM
crl-16366	403	33	(	(	PUNCT
crl-16366	403	34	highest	high	ADJ
crl-16366	403	35	)	)	PUNCT
crl-16366	403	36	nmlkj	nmlkj	NOUN
crl-16366	403	37	please	please	INTJ
crl-16366	403	38	elaborate	elaborate	VERB
crl-16366	403	39	on	on	ADP
crl-16366	403	40	why	why	SCONJ
crl-16366	403	41	you	you	PRON
crl-16366	403	42	rated	rate	VERB
crl-16366	403	43	as	as	SCONJ
crl-16366	403	44	you	you	PRON
crl-16366	403	45	did	do	VERB
crl-16366	403	46	(	(	PUNCT
crl-16366	403	47	quicker	quick	ADJ
crl-16366	403	48	/	/	SYM
crl-16366	403	49	slower	slow	ADJ
crl-16366	403	50	response	response	NOUN
crl-16366	403	51	than	than	SCONJ
crl-16366	403	52	expected;	expected;	SPACE
crl-16366	403	53	response	response	NOUN
crl-16366	403	54	was	be	AUX
crl-16366	403	55	adequate;	adequate;	SPACE
crl-16366	403	56	general	general	PROPN
crl-16366	403	57	comfort	comfort	PROPN
crl-16366	403	58	level	level	NOUN
crl-16366	403	59	in	in	ADP
crl-16366	403	60	asking	ask	VERB
crl-16366	403	61	question	question	NOUN
crl-16366	403	62	,	,	PUNCT
crl-16366	403	63	etc	etc	X
crl-16366	403	64	.	.	X
crl-16366	403	65	):	):	PUNCT
crl-16366	403	66	55	55	NUM
crl-16366	403	67	66	66	NUM
crl-16366	403	68	330	330	NUM
crl-16366	403	69	college	college	NOUN
crl-16366	403	70	&	&	CCONJ
crl-16366	403	71	research	research	PROPN
crl-16366	403	72	libraries	library	NOUN
crl-16366	403	73	may	may	AUX
crl-16366	403	74	2014	2014	NUM
crl-16366	403	75	appendix	appendix	PROPN
crl-16366	403	76	d.	d.	PROPN
crl-16366	403	77	telephone	telephone	PROPN
crl-16366	403	78	online	online	ADJ
crl-16366	403	79	survey	survey	NOUN
crl-16366	403	80	telephone	telephone	NOUN
crl-16366	403	81	survey	survey	NOUN
crl-16366	403	82	(	(	PUNCT
crl-16366	403	83	master)telephone	master)telephone	PROPN
crl-16366	403	84	survey	survey	NOUN
crl-16366	403	85	(	(	PUNCT
crl-16366	403	86	master)telephone	master)telephone	PROPN
crl-16366	403	87	survey	survey	NOUN
crl-16366	403	88	(	(	PUNCT
crl-16366	403	89	master)telephone	master)telephone	PROPN
crl-16366	403	90	survey	survey	NOUN
crl-16366	403	91	(	(	PUNCT
crl-16366	403	92	master	master	NOUN
crl-16366	403	93	)	)	PUNCT
crl-16366	404	1	7	7	X
crl-16366	404	2	.	.	X
crl-16366	404	3	please	please	INTJ
crl-16366	404	4	copy	copy	VERB
crl-16366	404	5	and	and	CCONJ
crl-16366	404	6	paste	paste	VERB
crl-16366	404	7	the	the	DET
crl-16366	404	8	second	second	ADJ
crl-16366	404	9	question	question	NOUN
crl-16366	404	10	that	that	PRON
crl-16366	404	11	you	you	PRON
crl-16366	404	12	asked	ask	VERB
crl-16366	404	13	.	.	PUNCT
crl-16366	405	1	8	8	X
crl-16366	405	2	.	.	X
crl-16366	405	3	please	please	INTJ
crl-16366	405	4	provide	provide	VERB
crl-16366	405	5	a	a	DET
crl-16366	405	6	general	general	ADJ
crl-16366	405	7	description	description	NOUN
crl-16366	405	8	of	of	ADP
crl-16366	405	9	the	the	DET
crl-16366	405	10	answer	answer	NOUN
crl-16366	405	11	you	you	PRON
crl-16366	405	12	received	receive	VERB
crl-16366	405	13	to	to	PART
crl-16366	405	14	question	question	VERB
crl-16366	405	15	2	2	NUM
crl-16366	405	16	in	in	ADP
crl-16366	405	17	the	the	DET
crl-16366	405	18	form	form	NOUN
crl-16366	405	19	below	below	ADV
crl-16366	405	20	:	:	PUNCT
crl-16366	405	21	9	9	X
crl-16366	405	22	.	.	PUNCT
crl-16366	405	23	approximately	approximately	ADV
crl-16366	405	24	how	how	SCONJ
crl-16366	405	25	long	long	ADJ
crl-16366	405	26	,	,	PUNCT
crl-16366	405	27	from	from	ADP
crl-16366	405	28	start	start	NOUN
crl-16366	405	29	to	to	ADP
crl-16366	405	30	finish	finish	NOUN
crl-16366	405	31	,	,	PUNCT
crl-16366	405	32	did	do	AUX
crl-16366	405	33	it	it	PRON
crl-16366	405	34	take	take	VERB
crl-16366	405	35	for	for	SCONJ
crl-16366	405	36	your	your	PRON
crl-16366	405	37	question	question	NOUN
crl-16366	405	38	to	to	PART
crl-16366	405	39	be	be	AUX
crl-16366	405	40	answered	answer	VERB
crl-16366	405	41	?	?	PUNCT
crl-16366	406	1	*	*	PUNCT
crl-16366	406	2	55	55	NUM
crl-16366	406	3	66	66	NUM
crl-16366	406	4	55	55	NUM
crl-16366	406	5	66	66	NUM
crl-16366	406	6	less	less	ADJ
crl-16366	406	7	than	than	ADP
crl-16366	406	8	1	1	NUM
crl-16366	406	9	minute	minute	NOUN
crl-16366	406	10	nmlkj	nmlkj	ADJ
crl-16366	406	11	1–5	1–5	NUM
crl-16366	406	12	minutes	minute	NOUN
crl-16366	406	13	nmlkj	nmlkj	NOUN
crl-16366	406	14	6–10	6–10	NUM
crl-16366	406	15	minutes	minute	NOUN
crl-16366	406	16	nmlkj	nmlkj	PROPN
crl-16366	406	17	11–15	11–15	NUM
crl-16366	406	18	minutes	minute	NOUN
crl-16366	406	19	nmlkj	nmlkj	PROPN
crl-16366	406	20	16–30	16–30	NUM
crl-16366	406	21	minutes	minute	NOUN
crl-16366	406	22	nmlkj	nmlkj	PROPN
crl-16366	406	23	31–60	31–60	PROPN
crl-16366	406	24	minutes	minute	NOUN
crl-16366	406	25	nmlkj	nmlkj	NOUN
crl-16366	406	26	1–2	1–2	NUM
crl-16366	406	27	hours	hour	NOUN
crl-16366	406	28	nmlkj	nmlkj	NOUN
crl-16366	406	29	2	2	NUM
crl-16366	406	30	+	+	NUM
crl-16366	406	31	hours	hour	NOUN
crl-16366	406	32	nmlkj	nmlkj	ADJ
crl-16366	407	1	please	please	INTJ
crl-16366	407	2	elaborate	elaborate	VERB
crl-16366	407	3	if	if	SCONJ
crl-16366	407	4	you	you	PRON
crl-16366	407	5	would	would	AUX
crl-16366	407	6	like	like	VERB
crl-16366	407	7	to	to	ADP
crl-16366	407	8	:	:	PUNCT
crl-16366	407	9	55	55	NUM
crl-16366	407	10	66	66	NUM
crl-16366	407	11	telephone	telephone	NOUN
crl-16366	407	12	survey	survey	NOUN
crl-16366	407	13	(	(	PUNCT
crl-16366	407	14	master)telephone	master)telephone	PROPN
crl-16366	407	15	survey	survey	NOUN
crl-16366	407	16	(	(	PUNCT
crl-16366	407	17	master)telephone	master)telephone	PROPN
crl-16366	407	18	survey	survey	NOUN
crl-16366	407	19	(	(	PUNCT
crl-16366	407	20	master)telephone	master)telephone	PROPN
crl-16366	407	21	survey	survey	NOUN
crl-16366	407	22	(	(	PUNCT
crl-16366	407	23	master	master	NOUN
crl-16366	407	24	)	)	PUNCT
crl-16366	407	25	5	5	X
crl-16366	407	26	.	.	PUNCT
crl-16366	408	1	approximately	approximately	ADV
crl-16366	408	2	how	how	SCONJ
crl-16366	408	3	long	long	ADJ
crl-16366	408	4	,	,	PUNCT
crl-16366	408	5	from	from	ADP
crl-16366	408	6	start­to­finish	start­to­finish	PROPN
crl-16366	408	7	,	,	PUNCT
crl-16366	408	8	did	do	AUX
crl-16366	408	9	it	it	PRON
crl-16366	408	10	take	take	VERB
crl-16366	408	11	for	for	SCONJ
crl-16366	408	12	your	your	PRON
crl-16366	408	13	question	question	NOUN
crl-16366	408	14	to	to	PART
crl-16366	408	15	be	be	AUX
crl-16366	408	16	answered	answer	VERB
crl-16366	408	17	?	?	PUNCT
crl-16366	409	1	6	6	NUM
crl-16366	409	2	.	.	PUNCT
crl-16366	409	3	on	on	ADP
crl-16366	409	4	a	a	DET
crl-16366	409	5	scale	scale	NOUN
crl-16366	409	6	from	from	ADP
crl-16366	409	7	1–10	1–10	PROPN
crl-16366	409	8	(	(	PUNCT
crl-16366	409	9	1	1	NUM
crl-16366	409	10	=	=	NUM
crl-16366	409	11	lowest	low	ADJ
crl-16366	409	12	,	,	PUNCT
crl-16366	409	13	10	10	NUM
crl-16366	409	14	=	=	NUM
crl-16366	409	15	highest	high	ADJ
crl-16366	409	16	satsifaction	satsifaction	NOUN
crl-16366	409	17	)	)	PUNCT
crl-16366	409	18	,	,	PUNCT
crl-16366	409	19	rate	rate	VERB
crl-16366	409	20	how	how	SCONJ
crl-16366	409	21	satisfied	satisfied	ADJ
crl-16366	409	22	you	you	PRON
crl-16366	409	23	were	be	AUX
crl-16366	409	24	with	with	ADP
crl-16366	409	25	the	the	DET
crl-16366	409	26	overall	overall	ADJ
crl-16366	409	27	experience	experience	NOUN
crl-16366	409	28	in	in	ADP
crl-16366	409	29	getting	get	VERB
crl-16366	409	30	your	your	PRON
crl-16366	409	31	first	first	ADJ
crl-16366	409	32	question	question	NOUN
crl-16366	409	33	answered	answer	VERB
crl-16366	409	34	.	.	PUNCT
crl-16366	410	1	less	less	ADJ
crl-16366	410	2	than	than	ADP
crl-16366	410	3	1	1	NUM
crl-16366	410	4	minute	minute	NOUN
crl-16366	410	5	nmlkj	nmlkj	ADJ
crl-16366	410	6	1–5	1–5	NUM
crl-16366	410	7	minutes	minute	NOUN
crl-16366	410	8	nmlkj	nmlkj	NOUN
crl-16366	410	9	6–10	6–10	NUM
crl-16366	410	10	minutes	minute	NOUN
crl-16366	410	11	nmlkj	nmlkj	PROPN
crl-16366	410	12	11–15	11–15	NUM
crl-16366	410	13	minutes	minute	NOUN
crl-16366	410	14	nmlkj	nmlkj	PROPN
crl-16366	410	15	16–30	16–30	NUM
crl-16366	410	16	minutes	minute	NOUN
crl-16366	410	17	nmlkj	nmlkj	PROPN
crl-16366	410	18	31–60	31–60	PROPN
crl-16366	410	19	minutes	minute	NOUN
crl-16366	410	20	nmlkj	nmlkj	NOUN
crl-16366	410	21	1–2	1–2	NUM
crl-16366	410	22	hours	hour	NOUN
crl-16366	410	23	nmlkj	nmlkj	NOUN
crl-16366	410	24	2	2	NUM
crl-16366	410	25	+	+	NUM
crl-16366	410	26	hours	hour	NOUN
crl-16366	410	27	nmlkj	nmlkj	ADJ
crl-16366	411	1	please	please	INTJ
crl-16366	411	2	elaborate	elaborate	VERB
crl-16366	411	3	if	if	SCONJ
crl-16366	411	4	you	you	PRON
crl-16366	411	5	would	would	AUX
crl-16366	411	6	like	like	VERB
crl-16366	411	7	to	to	ADP
crl-16366	411	8	:	:	PUNCT
crl-16366	411	9	55	55	NUM
crl-16366	411	10	66	66	NUM
crl-16366	411	11	1	1	NUM
crl-16366	411	12	(	(	PUNCT
crl-16366	411	13	lowest	low	ADJ
crl-16366	411	14	)	)	PUNCT
crl-16366	411	15	nmlkj	nmlkj	NOUN
crl-16366	411	16	2	2	NUM
crl-16366	411	17	nmlkj	nmlkj	NOUN
crl-16366	411	18	3	3	NUM
crl-16366	411	19	nmlkj	nmlkj	NOUN
crl-16366	411	20	4	4	NUM
crl-16366	411	21	nmlkj	nmlkj	NOUN
crl-16366	411	22	5	5	NUM
crl-16366	411	23	nmlkj	nmlkj	NOUN
crl-16366	411	24	6	6	NUM
crl-16366	411	25	nmlkj	nmlkj	NOUN
crl-16366	411	26	7	7	NUM
crl-16366	411	27	nmlkj	nmlkj	NOUN
crl-16366	411	28	8	8	NUM
crl-16366	411	29	nmlkj	nmlkj	NOUN
crl-16366	411	30	9	9	NUM
crl-16366	411	31	nmlkj	nmlkj	NOUN
crl-16366	411	32	10	10	NUM
crl-16366	411	33	(	(	PUNCT
crl-16366	411	34	highest	high	ADJ
crl-16366	411	35	)	)	PUNCT
crl-16366	411	36	nmlkj	nmlkj	NOUN
crl-16366	411	37	please	please	INTJ
crl-16366	411	38	elaborate	elaborate	VERB
crl-16366	411	39	on	on	ADP
crl-16366	411	40	why	why	SCONJ
crl-16366	411	41	you	you	PRON
crl-16366	411	42	rated	rate	VERB
crl-16366	411	43	as	as	SCONJ
crl-16366	411	44	you	you	PRON
crl-16366	411	45	did	do	VERB
crl-16366	411	46	(	(	PUNCT
crl-16366	411	47	quicker	quick	ADJ
crl-16366	411	48	/	/	SYM
crl-16366	411	49	slower	slow	ADJ
crl-16366	411	50	response	response	NOUN
crl-16366	411	51	than	than	SCONJ
crl-16366	411	52	expected;	expected;	SPACE
crl-16366	411	53	response	response	NOUN
crl-16366	411	54	was	be	AUX
crl-16366	411	55	adequate;	adequate;	SPACE
crl-16366	411	56	general	general	PROPN
crl-16366	411	57	comfort	comfort	PROPN
crl-16366	411	58	level	level	NOUN
crl-16366	411	59	in	in	ADP
crl-16366	411	60	asking	ask	VERB
crl-16366	411	61	question	question	NOUN
crl-16366	411	62	,	,	PUNCT
crl-16366	411	63	etc	etc	X
crl-16366	411	64	.	.	X
crl-16366	411	65	):	):	PUNCT
crl-16366	411	66	55	55	NUM
crl-16366	411	67	66	66	NUM
crl-16366	411	68	telephone	telephone	NOUN
crl-16366	411	69	survey	survey	NOUN
crl-16366	411	70	(	(	PUNCT
crl-16366	411	71	master)telephone	master)telephone	PROPN
crl-16366	411	72	survey	survey	NOUN
crl-16366	411	73	(	(	PUNCT
crl-16366	411	74	master)telephone	master)telephone	PROPN
crl-16366	411	75	survey	survey	NOUN
crl-16366	411	76	(	(	PUNCT
crl-16366	411	77	master)telephone	master)telephone	PROPN
crl-16366	411	78	survey	survey	NOUN
crl-16366	411	79	(	(	PUNCT
crl-16366	411	80	master	master	NOUN
crl-16366	411	81	)	)	PUNCT
crl-16366	411	82	please	please	INTJ
crl-16366	411	83	give	give	VERB
crl-16366	411	84	us	we	PRON
crl-16366	411	85	your	your	PRON
crl-16366	411	86	feedback	feedback	NOUN
crl-16366	411	87	on	on	ADP
crl-16366	411	88	receiving	receive	VERB
crl-16366	411	89	assistance	assistance	NOUN
crl-16366	411	90	via	via	ADP
crl-16366	411	91	telephone	telephone	NOUN
crl-16366	411	92	by	by	ADP
crl-16366	411	93	answering	answer	VERB
crl-16366	411	94	the	the	DET
crl-16366	411	95	following	follow	VERB
crl-16366	411	96	questions	question	NOUN
crl-16366	411	97	.	.	PUNCT
crl-16366	412	1	1	1	X
crl-16366	412	2	.	.	X
crl-16366	412	3	your	your	PRON
crl-16366	412	4	name	name	NOUN
crl-16366	412	5	:	:	PUNCT
crl-16366	412	6	2	2	X
crl-16366	412	7	.	.	PROPN
crl-16366	412	8	to	to	PART
crl-16366	412	9	which	which	PRON
crl-16366	412	10	university	university	NOUN
crl-16366	412	11	library	library	NOUN
crl-16366	412	12	did	do	AUX
crl-16366	412	13	you	you	PRON
crl-16366	412	14	direct	direct	VERB
crl-16366	412	15	your	your	PRON
crl-16366	412	16	questions	question	NOUN
crl-16366	412	17	for	for	ADP
crl-16366	412	18	this	this	DET
crl-16366	412	19	study	study	NOUN
crl-16366	412	20	?	?	PUNCT
crl-16366	413	1	3	3	X
crl-16366	413	2	.	.	X
crl-16366	413	3	please	please	INTJ
crl-16366	413	4	copy	copy	VERB
crl-16366	413	5	and	and	CCONJ
crl-16366	413	6	paste	paste	VERB
crl-16366	413	7	the	the	DET
crl-16366	413	8	first	first	ADJ
crl-16366	413	9	question	question	NOUN
crl-16366	413	10	that	that	PRON
crl-16366	413	11	you	you	PRON
crl-16366	413	12	asked	ask	VERB
crl-16366	413	13	.	.	PUNCT
crl-16366	414	1	4	4	X
crl-16366	414	2	.	.	X
crl-16366	414	3	please	please	INTJ
crl-16366	414	4	provide	provide	VERB
crl-16366	414	5	a	a	DET
crl-16366	414	6	general	general	ADJ
crl-16366	414	7	description	description	NOUN
crl-16366	414	8	of	of	ADP
crl-16366	414	9	the	the	DET
crl-16366	414	10	answer	answer	NOUN
crl-16366	414	11	you	you	PRON
crl-16366	414	12	received	receive	VERB
crl-16366	414	13	to	to	PART
crl-16366	414	14	question	question	VERB
crl-16366	414	15	1	1	NUM
crl-16366	414	16	in	in	ADP
crl-16366	414	17	the	the	DET
crl-16366	414	18	form	form	NOUN
crl-16366	414	19	below	below	ADV
crl-16366	414	20	:	:	PUNCT
crl-16366	414	21	1	1	X
crl-16366	414	22	.	.	X
crl-16366	414	23	 	 	SPACE
crl-16366	414	24	telephone	telephone	NOUN
crl-16366	414	25	format	format	NOUN
crl-16366	414	26	*	*	PUNCT
crl-16366	414	27	*	*	NOUN
crl-16366	414	28	55	55	NUM
crl-16366	414	29	66	66	NUM
crl-16366	414	30	55	55	NUM
crl-16366	414	31	66	66	NUM
crl-16366	414	32	university	university	NOUN
crl-16366	414	33	anmlkj	anmlkj	NOUN
crl-16366	414	34	university	university	PROPN
crl-16366	414	35	bnmlkj	bnmlkj	NOUN
crl-16366	414	36	a	a	DET
crl-16366	414	37	usability	usability	NOUN
crl-16366	414	38	evaluation	evaluation	NOUN
crl-16366	414	39	of	of	ADP
crl-16366	414	40	academic	academic	ADJ
crl-16366	414	41	virtual	virtual	ADJ
crl-16366	414	42	reference	reference	NOUN
crl-16366	414	43	services	service	NOUN
crl-16366	414	44	331	331	NUM
crl-16366	414	45	appendix	appendix	PROPN
crl-16366	414	46	d.	d.	PROPN
crl-16366	414	47	telephone	telephone	PROPN
crl-16366	414	48	online	online	ADJ
crl-16366	414	49	surveytelephone	surveytelephone	NOUN
crl-16366	414	50	survey	survey	NOUN
crl-16366	414	51	(	(	PUNCT
crl-16366	414	52	master)telephone	master)telephone	PROPN
crl-16366	414	53	survey	survey	NOUN
crl-16366	414	54	(	(	PUNCT
crl-16366	414	55	master)telephone	master)telephone	PROPN
crl-16366	414	56	survey	survey	NOUN
crl-16366	414	57	(	(	PUNCT
crl-16366	414	58	master)telephone	master)telephone	PROPN
crl-16366	414	59	survey	survey	NOUN
crl-16366	414	60	(	(	PUNCT
crl-16366	414	61	master	master	NOUN
crl-16366	414	62	)	)	PUNCT
crl-16366	414	63	please	please	INTJ
crl-16366	414	64	give	give	VERB
crl-16366	414	65	us	we	PRON
crl-16366	414	66	your	your	PRON
crl-16366	414	67	feedback	feedback	NOUN
crl-16366	414	68	on	on	ADP
crl-16366	414	69	receiving	receive	VERB
crl-16366	414	70	assistance	assistance	NOUN
crl-16366	414	71	via	via	ADP
crl-16366	414	72	telephone	telephone	NOUN
crl-16366	414	73	by	by	ADP
crl-16366	414	74	answering	answer	VERB
crl-16366	414	75	the	the	DET
crl-16366	414	76	following	follow	VERB
crl-16366	414	77	questions	question	NOUN
crl-16366	414	78	.	.	PUNCT
crl-16366	415	1	1	1	X
crl-16366	415	2	.	.	X
crl-16366	415	3	your	your	PRON
crl-16366	415	4	name	name	NOUN
crl-16366	415	5	:	:	PUNCT
crl-16366	415	6	2	2	X
crl-16366	415	7	.	.	PROPN
crl-16366	415	8	to	to	PART
crl-16366	415	9	which	which	PRON
crl-16366	415	10	university	university	NOUN
crl-16366	415	11	library	library	NOUN
crl-16366	415	12	did	do	AUX
crl-16366	415	13	you	you	PRON
crl-16366	415	14	direct	direct	VERB
crl-16366	415	15	your	your	PRON
crl-16366	415	16	questions	question	NOUN
crl-16366	415	17	for	for	ADP
crl-16366	415	18	this	this	DET
crl-16366	415	19	study	study	NOUN
crl-16366	415	20	?	?	PUNCT
crl-16366	416	1	3	3	X
crl-16366	416	2	.	.	X
crl-16366	416	3	please	please	INTJ
crl-16366	416	4	copy	copy	VERB
crl-16366	416	5	and	and	CCONJ
crl-16366	416	6	paste	paste	VERB
crl-16366	416	7	the	the	DET
crl-16366	416	8	first	first	ADJ
crl-16366	416	9	question	question	NOUN
crl-16366	416	10	that	that	PRON
crl-16366	416	11	you	you	PRON
crl-16366	416	12	asked	ask	VERB
crl-16366	416	13	.	.	PUNCT
crl-16366	417	1	4	4	X
crl-16366	417	2	.	.	X
crl-16366	417	3	please	please	INTJ
crl-16366	417	4	provide	provide	VERB
crl-16366	417	5	a	a	DET
crl-16366	417	6	general	general	ADJ
crl-16366	417	7	description	description	NOUN
crl-16366	417	8	of	of	ADP
crl-16366	417	9	the	the	DET
crl-16366	417	10	answer	answer	NOUN
crl-16366	417	11	you	you	PRON
crl-16366	417	12	received	receive	VERB
crl-16366	417	13	to	to	PART
crl-16366	417	14	question	question	VERB
crl-16366	417	15	1	1	NUM
crl-16366	417	16	in	in	ADP
crl-16366	417	17	the	the	DET
crl-16366	417	18	form	form	NOUN
crl-16366	417	19	below	below	ADV
crl-16366	417	20	:	:	PUNCT
crl-16366	417	21	1	1	X
crl-16366	417	22	.	.	X
crl-16366	417	23	 	 	SPACE
crl-16366	417	24	telephone	telephone	NOUN
crl-16366	417	25	format	format	NOUN
crl-16366	417	26	*	*	PUNCT
crl-16366	417	27	*	*	NOUN
crl-16366	417	28	55	55	NUM
crl-16366	417	29	66	66	NUM
crl-16366	417	30	55	55	NUM
crl-16366	417	31	66	66	NUM
crl-16366	417	32	university	university	NOUN
crl-16366	417	33	anmlkj	anmlkj	NOUN
crl-16366	417	34	university	university	PROPN
crl-16366	417	35	bnmlkj	bnmlkj	NOUN
crl-16366	417	36	telephone	telephone	NOUN
crl-16366	417	37	survey	survey	NOUN
crl-16366	417	38	(	(	PUNCT
crl-16366	417	39	master)telephone	master)telephone	PROPN
crl-16366	417	40	survey	survey	NOUN
crl-16366	417	41	(	(	PUNCT
crl-16366	417	42	master)telephone	master)telephone	PROPN
crl-16366	417	43	survey	survey	NOUN
crl-16366	417	44	(	(	PUNCT
crl-16366	417	45	master)telephone	master)telephone	PROPN
crl-16366	417	46	survey	survey	NOUN
crl-16366	417	47	(	(	PUNCT
crl-16366	417	48	master	master	NOUN
crl-16366	417	49	)	)	PUNCT
crl-16366	418	1	7	7	X
crl-16366	418	2	.	.	X
crl-16366	418	3	please	please	INTJ
crl-16366	418	4	copy	copy	VERB
crl-16366	418	5	and	and	CCONJ
crl-16366	418	6	paste	paste	VERB
crl-16366	418	7	the	the	DET
crl-16366	418	8	second	second	ADJ
crl-16366	418	9	question	question	NOUN
crl-16366	418	10	that	that	PRON
crl-16366	418	11	you	you	PRON
crl-16366	418	12	asked	ask	VERB
crl-16366	418	13	.	.	PUNCT
crl-16366	419	1	8	8	X
crl-16366	419	2	.	.	X
crl-16366	419	3	please	please	INTJ
crl-16366	419	4	provide	provide	VERB
crl-16366	419	5	a	a	DET
crl-16366	419	6	general	general	ADJ
crl-16366	419	7	description	description	NOUN
crl-16366	419	8	of	of	ADP
crl-16366	419	9	the	the	DET
crl-16366	419	10	answer	answer	NOUN
crl-16366	419	11	you	you	PRON
crl-16366	419	12	received	receive	VERB
crl-16366	419	13	to	to	PART
crl-16366	419	14	question	question	VERB
crl-16366	419	15	2	2	NUM
crl-16366	419	16	in	in	ADP
crl-16366	419	17	the	the	DET
crl-16366	419	18	form	form	NOUN
crl-16366	419	19	below	below	ADV
crl-16366	419	20	:	:	PUNCT
crl-16366	419	21	9	9	X
crl-16366	419	22	.	.	PUNCT
crl-16366	419	23	approximately	approximately	ADV
crl-16366	419	24	how	how	SCONJ
crl-16366	419	25	long	long	ADJ
crl-16366	419	26	,	,	PUNCT
crl-16366	419	27	from	from	ADP
crl-16366	419	28	start	start	NOUN
crl-16366	419	29	to	to	ADP
crl-16366	419	30	finish	finish	NOUN
crl-16366	419	31	,	,	PUNCT
crl-16366	419	32	did	do	AUX
crl-16366	419	33	it	it	PRON
crl-16366	419	34	take	take	VERB
crl-16366	419	35	for	for	SCONJ
crl-16366	419	36	your	your	PRON
crl-16366	419	37	question	question	NOUN
crl-16366	419	38	to	to	PART
crl-16366	419	39	be	be	AUX
crl-16366	419	40	answered	answer	VERB
crl-16366	419	41	?	?	PUNCT
crl-16366	420	1	*	*	PUNCT
crl-16366	420	2	55	55	NUM
crl-16366	420	3	66	66	NUM
crl-16366	420	4	55	55	NUM
crl-16366	420	5	66	66	NUM
crl-16366	420	6	less	less	ADJ
crl-16366	420	7	than	than	ADP
crl-16366	420	8	1	1	NUM
crl-16366	420	9	minute	minute	NOUN
crl-16366	420	10	nmlkj	nmlkj	ADJ
crl-16366	420	11	1–5	1–5	NUM
crl-16366	420	12	minutes	minute	NOUN
crl-16366	420	13	nmlkj	nmlkj	NOUN
crl-16366	420	14	6–10	6–10	NUM
crl-16366	420	15	minutes	minute	NOUN
crl-16366	420	16	nmlkj	nmlkj	PROPN
crl-16366	420	17	11–15	11–15	NUM
crl-16366	420	18	minutes	minute	NOUN
crl-16366	420	19	nmlkj	nmlkj	PROPN
crl-16366	420	20	16–30	16–30	NUM
crl-16366	420	21	minutes	minute	NOUN
crl-16366	420	22	nmlkj	nmlkj	PROPN
crl-16366	420	23	31–60	31–60	PROPN
crl-16366	420	24	minutes	minute	NOUN
crl-16366	420	25	nmlkj	nmlkj	NOUN
crl-16366	420	26	1–2	1–2	NUM
crl-16366	420	27	hours	hour	NOUN
crl-16366	420	28	nmlkj	nmlkj	NOUN
crl-16366	420	29	2	2	NUM
crl-16366	420	30	+	+	NUM
crl-16366	420	31	hours	hour	NOUN
crl-16366	420	32	nmlkj	nmlkj	ADJ
crl-16366	421	1	please	please	INTJ
crl-16366	421	2	elaborate	elaborate	VERB
crl-16366	421	3	if	if	SCONJ
crl-16366	421	4	you	you	PRON
crl-16366	421	5	would	would	AUX
crl-16366	421	6	like	like	VERB
crl-16366	421	7	to	to	ADP
crl-16366	421	8	:	:	PUNCT
crl-16366	421	9	55	55	NUM
crl-16366	421	10	66telephone	66telephone	NUM
crl-16366	421	11	survey	survey	NOUN
crl-16366	421	12	(	(	PUNCT
crl-16366	421	13	master)telephone	master)telephone	PROPN
crl-16366	421	14	survey	survey	NOUN
crl-16366	421	15	(	(	PUNCT
crl-16366	421	16	master)telephone	master)telephone	PROPN
crl-16366	421	17	survey	survey	NOUN
crl-16366	421	18	(	(	PUNCT
crl-16366	421	19	master)telephone	master)telephone	PROPN
crl-16366	421	20	survey	survey	NOUN
crl-16366	421	21	(	(	PUNCT
crl-16366	421	22	master	master	NOUN
crl-16366	421	23	)	)	PUNCT
crl-16366	421	24	10	10	NUM
crl-16366	421	25	.	.	PUNCT
crl-16366	422	1	on	on	ADP
crl-16366	422	2	a	a	DET
crl-16366	422	3	scale	scale	NOUN
crl-16366	422	4	from	from	ADP
crl-16366	422	5	1–10	1–10	PROPN
crl-16366	422	6	(	(	PUNCT
crl-16366	422	7	1	1	NUM
crl-16366	422	8	=	=	NUM
crl-16366	422	9	lowest	low	ADJ
crl-16366	422	10	,	,	PUNCT
crl-16366	422	11	10	10	NUM
crl-16366	422	12	=	=	NUM
crl-16366	422	13	highest	high	ADJ
crl-16366	422	14	satsifaction	satsifaction	NOUN
crl-16366	422	15	)	)	PUNCT
crl-16366	422	16	,	,	PUNCT
crl-16366	422	17	rate	rate	VERB
crl-16366	422	18	how	how	SCONJ
crl-16366	422	19	satisfied	satisfied	ADJ
crl-16366	422	20	you	you	PRON
crl-16366	422	21	were	be	AUX
crl-16366	422	22	with	with	ADP
crl-16366	422	23	the	the	DET
crl-16366	422	24	overall	overall	ADJ
crl-16366	422	25	experience	experience	NOUN
crl-16366	422	26	in	in	ADP
crl-16366	422	27	getting	get	VERB
crl-16366	422	28	your	your	PRON
crl-16366	422	29	second	second	ADJ
crl-16366	422	30	question	question	NOUN
crl-16366	422	31	answered	answer	VERB
crl-16366	422	32	.	.	PUNCT
crl-16366	423	1	11	11	NUM
crl-16366	423	2	.	.	PUNCT
crl-16366	424	1	overall	overall	ADJ
crl-16366	424	2	,	,	PUNCT
crl-16366	424	3	using	use	VERB
crl-16366	424	4	a	a	DET
crl-16366	424	5	scale	scale	NOUN
crl-16366	424	6	from	from	ADP
crl-16366	424	7	1–10	1–10	PROPN
crl-16366	424	8	(	(	PUNCT
crl-16366	424	9	1	1	NUM
crl-16366	424	10	=	=	NUM
crl-16366	424	11	lowest	low	ADJ
crl-16366	424	12	,	,	PUNCT
crl-16366	424	13	10	10	NUM
crl-16366	424	14	=	=	NUM
crl-16366	424	15	highest	high	ADJ
crl-16366	424	16	satsifaction	satsifaction	NOUN
crl-16366	424	17	)	)	PUNCT
crl-16366	424	18	,	,	PUNCT
crl-16366	424	19	rate	rate	VERB
crl-16366	424	20	how	how	SCONJ
crl-16366	424	21	satisfied	satisfied	ADJ
crl-16366	424	22	you	you	PRON
crl-16366	424	23	were	be	AUX
crl-16366	424	24	with	with	ADP
crl-16366	424	25	the	the	DET
crl-16366	424	26	overall	overall	ADJ
crl-16366	424	27	reference	reference	NOUN
crl-16366	424	28	assistance	assistance	NOUN
crl-16366	424	29	you	you	PRON
crl-16366	424	30	received	receive	VERB
crl-16366	424	31	using	use	VERB
crl-16366	424	32	the	the	DET
crl-16366	424	33	telephone	telephone	NOUN
crl-16366	424	34	.	.	PUNCT
crl-16366	425	1	1	1	X
crl-16366	425	2	(	(	PUNCT
crl-16366	425	3	lowest	low	ADJ
crl-16366	425	4	)	)	PUNCT
crl-16366	425	5	nmlkj	nmlkj	NOUN
crl-16366	425	6	2	2	NUM
crl-16366	425	7	nmlkj	nmlkj	NOUN
crl-16366	425	8	3	3	NUM
crl-16366	425	9	nmlkj	nmlkj	NOUN
crl-16366	425	10	4	4	NUM
crl-16366	425	11	nmlkj	nmlkj	NOUN
crl-16366	425	12	5	5	NUM
crl-16366	425	13	nmlkj	nmlkj	NOUN
crl-16366	425	14	6	6	NUM
crl-16366	425	15	nmlkj	nmlkj	NOUN
crl-16366	425	16	7	7	NUM
crl-16366	425	17	nmlkj	nmlkj	NOUN
crl-16366	425	18	8	8	NUM
crl-16366	425	19	nmlkj	nmlkj	NOUN
crl-16366	425	20	9	9	NUM
crl-16366	425	21	nmlkj	nmlkj	NOUN
crl-16366	425	22	10	10	NUM
crl-16366	425	23	(	(	PUNCT
crl-16366	425	24	highest	high	ADJ
crl-16366	425	25	)	)	PUNCT
crl-16366	425	26	nmlkj	nmlkj	NOUN
crl-16366	425	27	please	please	INTJ
crl-16366	425	28	elaborate	elaborate	VERB
crl-16366	425	29	on	on	ADP
crl-16366	425	30	why	why	SCONJ
crl-16366	425	31	you	you	PRON
crl-16366	425	32	rated	rate	VERB
crl-16366	425	33	as	as	SCONJ
crl-16366	425	34	you	you	PRON
crl-16366	425	35	did	do	VERB
crl-16366	425	36	(	(	PUNCT
crl-16366	425	37	quicker	quick	ADJ
crl-16366	425	38	/	/	SYM
crl-16366	425	39	slower	slow	ADJ
crl-16366	425	40	response	response	NOUN
crl-16366	425	41	than	than	SCONJ
crl-16366	425	42	expected;	expected;	SPACE
crl-16366	425	43	response	response	NOUN
crl-16366	425	44	was	be	AUX
crl-16366	425	45	adequate;	adequate;	SPACE
crl-16366	425	46	general	general	PROPN
crl-16366	425	47	comfort	comfort	PROPN
crl-16366	425	48	level	level	NOUN
crl-16366	425	49	in	in	ADP
crl-16366	425	50	asking	ask	VERB
crl-16366	425	51	question	question	NOUN
crl-16366	425	52	,	,	PUNCT
crl-16366	425	53	etc	etc	X
crl-16366	425	54	.	.	X
crl-16366	425	55	):	):	PUNCT
crl-16366	425	56	55	55	NUM
crl-16366	425	57	66	66	NUM
crl-16366	425	58	1	1	NUM
crl-16366	425	59	(	(	PUNCT
crl-16366	425	60	lowest	low	ADJ
crl-16366	425	61	)	)	PUNCT
crl-16366	425	62	nmlkj	nmlkj	NOUN
crl-16366	425	63	2	2	NUM
crl-16366	425	64	nmlkj	nmlkj	NOUN
crl-16366	425	65	3	3	NUM
crl-16366	425	66	nmlkj	nmlkj	NOUN
crl-16366	425	67	4	4	NUM
crl-16366	425	68	nmlkj	nmlkj	NOUN
crl-16366	425	69	5	5	NUM
crl-16366	425	70	nmlkj	nmlkj	NOUN
crl-16366	425	71	6	6	NUM
crl-16366	425	72	nmlkj	nmlkj	NOUN
crl-16366	425	73	7	7	NUM
crl-16366	425	74	nmlkj	nmlkj	NOUN
crl-16366	425	75	8	8	NUM
crl-16366	425	76	nmlkj	nmlkj	NOUN
crl-16366	425	77	9	9	NUM
crl-16366	425	78	nmlkj	nmlkj	NOUN
crl-16366	425	79	10	10	NUM
crl-16366	425	80	(	(	PUNCT
crl-16366	425	81	highest	high	ADJ
crl-16366	425	82	)	)	PUNCT
crl-16366	425	83	nmlkj	nmlkj	NOUN
crl-16366	425	84	please	please	INTJ
crl-16366	425	85	elaborate	elaborate	VERB
crl-16366	425	86	on	on	ADP
crl-16366	425	87	why	why	SCONJ
crl-16366	425	88	you	you	PRON
crl-16366	425	89	rated	rate	VERB
crl-16366	425	90	as	as	SCONJ
crl-16366	425	91	you	you	PRON
crl-16366	425	92	did	do	VERB
crl-16366	425	93	:	:	PUNCT
crl-16366	425	94	55	55	NUM
crl-16366	425	95	66	66	NUM
crl-16366	425	96	332	332	NUM
crl-16366	425	97	college	college	PROPN
crl-16366	425	98	&	&	CCONJ
crl-16366	425	99	research	research	PROPN
crl-16366	425	100	libraries	library	NOUN
crl-16366	425	101	may	may	AUX
crl-16366	425	102	2014	2014	NUM
crl-16366	425	103	appendix	appendix	PROPN
crl-16366	425	104	d.	d.	PROPN
crl-16366	425	105	telephone	telephone	PROPN
crl-16366	425	106	online	online	ADJ
crl-16366	425	107	survey	survey	NOUN
crl-16366	425	108	telephone	telephone	NOUN
crl-16366	425	109	survey	survey	NOUN
crl-16366	425	110	(	(	PUNCT
crl-16366	425	111	master)telephone	master)telephone	PROPN
crl-16366	425	112	survey	survey	NOUN
crl-16366	425	113	(	(	PUNCT
crl-16366	425	114	master)telephone	master)telephone	PROPN
crl-16366	425	115	survey	survey	NOUN
crl-16366	425	116	(	(	PUNCT
crl-16366	425	117	master)telephone	master)telephone	PROPN
crl-16366	425	118	survey	survey	NOUN
crl-16366	425	119	(	(	PUNCT
crl-16366	425	120	master	master	NOUN
crl-16366	425	121	)	)	PUNCT
crl-16366	425	122	12	12	NUM
crl-16366	425	123	.	.	PUNCT
crl-16366	426	1	how	how	SCONJ
crl-16366	426	2	did	do	AUX
crl-16366	426	3	the	the	DET
crl-16366	426	4	assistance	assistance	NOUN
crl-16366	426	5	you	you	PRON
crl-16366	426	6	received	receive	VERB
crl-16366	426	7	via	via	ADP
crl-16366	426	8	telephone	telephone	NOUN
crl-16366	426	9	compare	compare	VERB
crl-16366	426	10	overall	overall	ADJ
crl-16366	426	11	compare	compare	NOUN
crl-16366	426	12	to	to	ADP
crl-16366	426	13	the	the	DET
crl-16366	426	14	e	e	NOUN
crl-16366	426	15	-	-	NOUN
crl-16366	426	16	mail	mail	NOUN
crl-16366	426	17	format	format	NOUN
crl-16366	426	18	?	?	PUNCT
crl-16366	427	1	overall	overall	ADJ
crl-16366	427	2	,	,	PUNCT
crl-16366	427	3	i	i	PRON
crl-16366	427	4	liked	like	VERB
crl-16366	427	5	telephone	telephone	NOUN
crl-16366	427	6	more	more	ADJ
crl-16366	427	7	than	than	ADP
crl-16366	427	8	e	e	NOUN
crl-16366	427	9	-	-	NOUN
crl-16366	427	10	mail	mail	NOUN
crl-16366	427	11	nmlkj	nmlkj	NOUN
crl-16366	427	12	about	about	ADP
crl-16366	427	13	the	the	DET
crl-16366	427	14	same	same	ADJ
crl-16366	427	15	nmlkj	nmlkj	NOUN
crl-16366	427	16	overall	overall	ADV
crl-16366	427	17	,	,	PUNCT
crl-16366	427	18	i	i	PRON
crl-16366	427	19	liked	like	VERB
crl-16366	427	20	telephone	telephone	NOUN
crl-16366	427	21	less	less	ADJ
crl-16366	427	22	than	than	SCONJ
crl-16366	427	23	e	e	NOUN
crl-16366	427	24	-	-	NOUN
crl-16366	427	25	mail	mail	NOUN
crl-16366	427	26	nmlkj	nmlkj	NOUN
crl-16366	427	27	please	please	INTJ
crl-16366	427	28	elaborate	elaborate	VERB
crl-16366	427	29	on	on	ADP
crl-16366	427	30	your	your	PRON
crl-16366	427	31	comparison	comparison	NOUN
crl-16366	427	32	between	between	ADP
crl-16366	427	33	the	the	DET
crl-16366	427	34	two	two	NUM
crl-16366	427	35	:	:	PUNCT
crl-16366	427	36	55	55	NUM
crl-16366	427	37	66	66	NUM
crl-16366	427	38	telephone	telephone	NOUN
crl-16366	427	39	survey	survey	NOUN
crl-16366	427	40	(	(	PUNCT
crl-16366	427	41	master)telephone	master)telephone	PROPN
crl-16366	427	42	survey	survey	NOUN
crl-16366	427	43	(	(	PUNCT
crl-16366	427	44	master)telephone	master)telephone	PROPN
crl-16366	427	45	survey	survey	NOUN
crl-16366	427	46	(	(	PUNCT
crl-16366	427	47	master)telephone	master)telephone	PROPN
crl-16366	427	48	survey	survey	NOUN
crl-16366	427	49	(	(	PUNCT
crl-16366	427	50	master	master	NOUN
crl-16366	427	51	)	)	PUNCT
crl-16366	427	52	10	10	NUM
crl-16366	427	53	.	.	PUNCT
crl-16366	428	1	on	on	ADP
crl-16366	428	2	a	a	DET
crl-16366	428	3	scale	scale	NOUN
crl-16366	428	4	from	from	ADP
crl-16366	428	5	1–10	1–10	PROPN
crl-16366	428	6	(	(	PUNCT
crl-16366	428	7	1	1	NUM
crl-16366	428	8	=	=	NUM
crl-16366	428	9	lowest	low	ADJ
crl-16366	428	10	,	,	PUNCT
crl-16366	428	11	10	10	NUM
crl-16366	428	12	=	=	NUM
crl-16366	428	13	highest	high	ADJ
crl-16366	428	14	satsifaction	satsifaction	NOUN
crl-16366	428	15	)	)	PUNCT
crl-16366	428	16	,	,	PUNCT
crl-16366	428	17	rate	rate	VERB
crl-16366	428	18	how	how	SCONJ
crl-16366	428	19	satisfied	satisfied	ADJ
crl-16366	428	20	you	you	PRON
crl-16366	428	21	were	be	AUX
crl-16366	428	22	with	with	ADP
crl-16366	428	23	the	the	DET
crl-16366	428	24	overall	overall	ADJ
crl-16366	428	25	experience	experience	NOUN
crl-16366	428	26	in	in	ADP
crl-16366	428	27	getting	get	VERB
crl-16366	428	28	your	your	PRON
crl-16366	428	29	second	second	ADJ
crl-16366	428	30	question	question	NOUN
crl-16366	428	31	answered	answer	VERB
crl-16366	428	32	.	.	PUNCT
crl-16366	429	1	11	11	NUM
crl-16366	429	2	.	.	PUNCT
crl-16366	430	1	overall	overall	ADJ
crl-16366	430	2	,	,	PUNCT
crl-16366	430	3	using	use	VERB
crl-16366	430	4	a	a	DET
crl-16366	430	5	scale	scale	NOUN
crl-16366	430	6	from	from	ADP
crl-16366	430	7	1–10	1–10	PROPN
crl-16366	430	8	(	(	PUNCT
crl-16366	430	9	1	1	NUM
crl-16366	430	10	=	=	NUM
crl-16366	430	11	lowest	low	ADJ
crl-16366	430	12	,	,	PUNCT
crl-16366	430	13	10	10	NUM
crl-16366	430	14	=	=	NUM
crl-16366	430	15	highest	high	ADJ
crl-16366	430	16	satsifaction	satsifaction	NOUN
crl-16366	430	17	)	)	PUNCT
crl-16366	430	18	,	,	PUNCT
crl-16366	430	19	rate	rate	VERB
crl-16366	430	20	how	how	SCONJ
crl-16366	430	21	satisfied	satisfied	ADJ
crl-16366	430	22	you	you	PRON
crl-16366	430	23	were	be	AUX
crl-16366	430	24	with	with	ADP
crl-16366	430	25	the	the	DET
crl-16366	430	26	overall	overall	ADJ
crl-16366	430	27	reference	reference	NOUN
crl-16366	430	28	assistance	assistance	NOUN
crl-16366	430	29	you	you	PRON
crl-16366	430	30	received	receive	VERB
crl-16366	430	31	using	use	VERB
crl-16366	430	32	the	the	DET
crl-16366	430	33	telephone	telephone	NOUN
crl-16366	430	34	.	.	PUNCT
crl-16366	431	1	1	1	X
crl-16366	431	2	(	(	PUNCT
crl-16366	431	3	lowest	low	ADJ
crl-16366	431	4	)	)	PUNCT
crl-16366	431	5	nmlkj	nmlkj	NOUN
crl-16366	431	6	2	2	NUM
crl-16366	431	7	nmlkj	nmlkj	NOUN
crl-16366	431	8	3	3	NUM
crl-16366	431	9	nmlkj	nmlkj	NOUN
crl-16366	431	10	4	4	NUM
crl-16366	431	11	nmlkj	nmlkj	NOUN
crl-16366	431	12	5	5	NUM
crl-16366	431	13	nmlkj	nmlkj	NOUN
crl-16366	431	14	6	6	NUM
crl-16366	431	15	nmlkj	nmlkj	NOUN
crl-16366	431	16	7	7	NUM
crl-16366	431	17	nmlkj	nmlkj	NOUN
crl-16366	431	18	8	8	NUM
crl-16366	431	19	nmlkj	nmlkj	NOUN
crl-16366	431	20	9	9	NUM
crl-16366	431	21	nmlkj	nmlkj	NOUN
crl-16366	431	22	10	10	NUM
crl-16366	431	23	(	(	PUNCT
crl-16366	431	24	highest	high	ADJ
crl-16366	431	25	)	)	PUNCT
crl-16366	431	26	nmlkj	nmlkj	NOUN
crl-16366	431	27	please	please	INTJ
crl-16366	431	28	elaborate	elaborate	VERB
crl-16366	431	29	on	on	ADP
crl-16366	431	30	why	why	SCONJ
crl-16366	431	31	you	you	PRON
crl-16366	431	32	rated	rate	VERB
crl-16366	431	33	as	as	SCONJ
crl-16366	431	34	you	you	PRON
crl-16366	431	35	did	do	VERB
crl-16366	431	36	(	(	PUNCT
crl-16366	431	37	quicker	quick	ADJ
crl-16366	431	38	/	/	SYM
crl-16366	431	39	slower	slow	ADJ
crl-16366	431	40	response	response	NOUN
crl-16366	431	41	than	than	SCONJ
crl-16366	431	42	expected;	expected;	SPACE
crl-16366	431	43	response	response	NOUN
crl-16366	431	44	was	be	AUX
crl-16366	431	45	adequate;	adequate;	SPACE
crl-16366	431	46	general	general	PROPN
crl-16366	431	47	comfort	comfort	PROPN
crl-16366	431	48	level	level	NOUN
crl-16366	431	49	in	in	ADP
crl-16366	431	50	asking	ask	VERB
crl-16366	431	51	question	question	NOUN
crl-16366	431	52	,	,	PUNCT
crl-16366	431	53	etc	etc	X
crl-16366	431	54	.	.	X
crl-16366	431	55	):	):	PUNCT
crl-16366	431	56	55	55	NUM
crl-16366	431	57	66	66	NUM
crl-16366	431	58	1	1	NUM
crl-16366	431	59	(	(	PUNCT
crl-16366	431	60	lowest	low	ADJ
crl-16366	431	61	)	)	PUNCT
crl-16366	431	62	nmlkj	nmlkj	NOUN
crl-16366	431	63	2	2	NUM
crl-16366	431	64	nmlkj	nmlkj	NOUN
crl-16366	431	65	3	3	NUM
crl-16366	431	66	nmlkj	nmlkj	NOUN
crl-16366	431	67	4	4	NUM
crl-16366	431	68	nmlkj	nmlkj	NOUN
crl-16366	431	69	5	5	NUM
crl-16366	431	70	nmlkj	nmlkj	NOUN
crl-16366	431	71	6	6	NUM
crl-16366	431	72	nmlkj	nmlkj	NOUN
crl-16366	431	73	7	7	NUM
crl-16366	431	74	nmlkj	nmlkj	NOUN
crl-16366	431	75	8	8	NUM
crl-16366	431	76	nmlkj	nmlkj	NOUN
crl-16366	431	77	9	9	NUM
crl-16366	431	78	nmlkj	nmlkj	NOUN
crl-16366	431	79	10	10	NUM
crl-16366	431	80	(	(	PUNCT
crl-16366	431	81	highest	high	ADJ
crl-16366	431	82	)	)	PUNCT
crl-16366	431	83	nmlkj	nmlkj	NOUN
crl-16366	431	84	please	please	INTJ
crl-16366	431	85	elaborate	elaborate	VERB
crl-16366	431	86	on	on	ADP
crl-16366	431	87	why	why	SCONJ
crl-16366	431	88	you	you	PRON
crl-16366	431	89	rated	rate	VERB
crl-16366	431	90	as	as	SCONJ
crl-16366	431	91	you	you	PRON
crl-16366	431	92	did	do	VERB
crl-16366	431	93	:	:	PUNCT
crl-16366	431	94	55	55	NUM
crl-16366	431	95	66	66	NUM
crl-16366	431	96	telephone	telephone	NOUN
crl-16366	431	97	survey	survey	NOUN
crl-16366	431	98	(	(	PUNCT
crl-16366	431	99	master)telephone	master)telephone	PROPN
crl-16366	431	100	survey	survey	NOUN
crl-16366	431	101	(	(	PUNCT
crl-16366	431	102	master)telephone	master)telephone	PROPN
crl-16366	431	103	survey	survey	NOUN
crl-16366	431	104	(	(	PUNCT
crl-16366	431	105	master)telephone	master)telephone	PROPN
crl-16366	431	106	survey	survey	NOUN
crl-16366	431	107	(	(	PUNCT
crl-16366	431	108	master	master	NOUN
crl-16366	431	109	)	)	PUNCT
crl-16366	431	110	please	please	INTJ
crl-16366	431	111	give	give	VERB
crl-16366	431	112	us	we	PRON
crl-16366	431	113	your	your	PRON
crl-16366	431	114	feedback	feedback	NOUN
crl-16366	431	115	on	on	ADP
crl-16366	431	116	receiving	receive	VERB
crl-16366	431	117	assistance	assistance	NOUN
crl-16366	431	118	via	via	ADP
crl-16366	431	119	telephone	telephone	NOUN
crl-16366	431	120	by	by	ADP
crl-16366	431	121	answering	answer	VERB
crl-16366	431	122	the	the	DET
crl-16366	431	123	following	follow	VERB
crl-16366	431	124	questions	question	NOUN
crl-16366	431	125	.	.	PUNCT
crl-16366	432	1	1	1	X
crl-16366	432	2	.	.	X
crl-16366	432	3	your	your	PRON
crl-16366	432	4	name	name	NOUN
crl-16366	432	5	:	:	PUNCT
crl-16366	432	6	2	2	X
crl-16366	432	7	.	.	PROPN
crl-16366	432	8	to	to	PART
crl-16366	432	9	which	which	PRON
crl-16366	432	10	university	university	NOUN
crl-16366	432	11	library	library	NOUN
crl-16366	432	12	did	do	AUX
crl-16366	432	13	you	you	PRON
crl-16366	432	14	direct	direct	VERB
crl-16366	432	15	your	your	PRON
crl-16366	432	16	questions	question	NOUN
crl-16366	432	17	for	for	ADP
crl-16366	432	18	this	this	DET
crl-16366	432	19	study	study	NOUN
crl-16366	432	20	?	?	PUNCT
crl-16366	433	1	3	3	X
crl-16366	433	2	.	.	X
crl-16366	433	3	please	please	INTJ
crl-16366	433	4	copy	copy	VERB
crl-16366	433	5	and	and	CCONJ
crl-16366	433	6	paste	paste	VERB
crl-16366	433	7	the	the	DET
crl-16366	433	8	first	first	ADJ
crl-16366	433	9	question	question	NOUN
crl-16366	433	10	that	that	PRON
crl-16366	433	11	you	you	PRON
crl-16366	433	12	asked	ask	VERB
crl-16366	433	13	.	.	PUNCT
crl-16366	434	1	4	4	X
crl-16366	434	2	.	.	X
crl-16366	434	3	please	please	INTJ
crl-16366	434	4	provide	provide	VERB
crl-16366	434	5	a	a	DET
crl-16366	434	6	general	general	ADJ
crl-16366	434	7	description	description	NOUN
crl-16366	434	8	of	of	ADP
crl-16366	434	9	the	the	DET
crl-16366	434	10	answer	answer	NOUN
crl-16366	434	11	you	you	PRON
crl-16366	434	12	received	receive	VERB
crl-16366	434	13	to	to	PART
crl-16366	434	14	question	question	VERB
crl-16366	434	15	1	1	NUM
crl-16366	434	16	in	in	ADP
crl-16366	434	17	the	the	DET
crl-16366	434	18	form	form	NOUN
crl-16366	434	19	below	below	ADV
crl-16366	434	20	:	:	PUNCT
crl-16366	434	21	1	1	X
crl-16366	434	22	.	.	X
crl-16366	434	23	 	 	SPACE
crl-16366	434	24	telephone	telephone	NOUN
crl-16366	434	25	format	format	NOUN
crl-16366	434	26	*	*	PUNCT
crl-16366	434	27	*	*	NOUN
crl-16366	434	28	55	55	NUM
crl-16366	434	29	66	66	NUM
crl-16366	434	30	55	55	NUM
crl-16366	434	31	66	66	NUM
crl-16366	434	32	university	university	NOUN
crl-16366	434	33	anmlkj	anmlkj	NOUN
crl-16366	434	34	university	university	PROPN
crl-16366	434	35	bnmlkj	bnmlkj	NOUN
crl-16366	434	36	a	a	DET
crl-16366	434	37	usability	usability	NOUN
crl-16366	434	38	evaluation	evaluation	NOUN
crl-16366	434	39	of	of	ADP
crl-16366	434	40	academic	academic	ADJ
crl-16366	434	41	virtual	virtual	ADJ
crl-16366	434	42	reference	reference	NOUN
crl-16366	434	43	services	service	NOUN
crl-16366	434	44	333	333	NUM
crl-16366	434	45	appendix	appendix	PROPN
crl-16366	434	46	e.	e.	PROPN
crl-16366	434	47	chat	chat	VERB
crl-16366	434	48	online	online	ADJ
crl-16366	434	49	surveychat	surveychat	PRON
crl-16366	434	50	survey	survey	NOUN
crl-16366	434	51	(	(	PUNCT
crl-16366	434	52	master)chat	master)chat	DET
crl-16366	434	53	survey	survey	NOUN
crl-16366	434	54	(	(	PUNCT
crl-16366	434	55	master)chat	master)chat	DET
crl-16366	434	56	survey	survey	NOUN
crl-16366	434	57	(	(	PUNCT
crl-16366	434	58	master)chat	master)chat	DET
crl-16366	434	59	survey	survey	NOUN
crl-16366	434	60	(	(	PUNCT
crl-16366	434	61	master	master	NOUN
crl-16366	434	62	)	)	PUNCT
crl-16366	434	63	please	please	INTJ
crl-16366	434	64	give	give	VERB
crl-16366	434	65	us	we	PRON
crl-16366	434	66	your	your	PRON
crl-16366	434	67	feedback	feedback	NOUN
crl-16366	434	68	on	on	ADP
crl-16366	434	69	receiving	receive	VERB
crl-16366	434	70	assistance	assistance	NOUN
crl-16366	434	71	via	via	ADP
crl-16366	434	72	chat	chat	NOUN
crl-16366	434	73	by	by	ADP
crl-16366	434	74	answering	answer	VERB
crl-16366	434	75	the	the	DET
crl-16366	434	76	following	follow	VERB
crl-16366	434	77	questions	question	NOUN
crl-16366	434	78	.	.	PUNCT
crl-16366	435	1	1	1	X
crl-16366	435	2	.	.	X
crl-16366	435	3	your	your	PRON
crl-16366	435	4	name	name	NOUN
crl-16366	435	5	:	:	PUNCT
crl-16366	435	6	2	2	X
crl-16366	435	7	.	.	PROPN
crl-16366	435	8	to	to	PART
crl-16366	435	9	which	which	PRON
crl-16366	435	10	university	university	NOUN
crl-16366	435	11	library	library	NOUN
crl-16366	435	12	did	do	AUX
crl-16366	435	13	you	you	PRON
crl-16366	435	14	direct	direct	VERB
crl-16366	435	15	your	your	PRON
crl-16366	435	16	questions	question	NOUN
crl-16366	435	17	for	for	ADP
crl-16366	435	18	this	this	DET
crl-16366	435	19	study	study	NOUN
crl-16366	435	20	?	?	PUNCT
crl-16366	436	1	3	3	X
crl-16366	436	2	.	.	X
crl-16366	436	3	please	please	INTJ
crl-16366	436	4	copy	copy	VERB
crl-16366	436	5	and	and	CCONJ
crl-16366	436	6	paste	paste	VERB
crl-16366	436	7	the	the	DET
crl-16366	436	8	first	first	ADJ
crl-16366	436	9	question	question	NOUN
crl-16366	436	10	that	that	PRON
crl-16366	436	11	you	you	PRON
crl-16366	436	12	asked	ask	VERB
crl-16366	436	13	.	.	PUNCT
crl-16366	437	1	4	4	X
crl-16366	437	2	.	.	X
crl-16366	437	3	please	please	INTJ
crl-16366	437	4	provide	provide	VERB
crl-16366	437	5	the	the	DET
crl-16366	437	6	full	full	ADJ
crl-16366	437	7	text	text	NOUN
crl-16366	437	8	of	of	ADP
crl-16366	437	9	the	the	DET
crl-16366	437	10	response	response	NOUN
crl-16366	437	11	you	you	PRON
crl-16366	437	12	received	receive	VERB
crl-16366	437	13	via	via	ADP
crl-16366	437	14	chat	chat	NOUN
crl-16366	437	15	and/or	and/or	CCONJ
crl-16366	437	16	a	a	DET
crl-16366	437	17	general	general	ADJ
crl-16366	437	18	description	description	NOUN
crl-16366	437	19	of	of	ADP
crl-16366	437	20	the	the	DET
crl-16366	437	21	answer	answer	NOUN
crl-16366	437	22	you	you	PRON
crl-16366	437	23	received	receive	VERB
crl-16366	437	24	to	to	PART
crl-16366	437	25	question	question	VERB
crl-16366	437	26	1	1	NUM
crl-16366	437	27	in	in	ADP
crl-16366	437	28	the	the	DET
crl-16366	437	29	form	form	NOUN
crl-16366	437	30	below	below	ADV
crl-16366	437	31	:	:	PUNCT
crl-16366	437	32	1	1	X
crl-16366	437	33	.	.	X
crl-16366	437	34	 	 	SPACE
crl-16366	437	35	chat	chat	PROPN
crl-16366	437	36	format	format	NOUN
crl-16366	437	37	*	*	PUNCT
crl-16366	437	38	*	*	NOUN
crl-16366	437	39	55	55	NUM
crl-16366	437	40	66	66	NUM
crl-16366	437	41	55	55	NUM
crl-16366	437	42	66	66	NUM
crl-16366	437	43	university	university	NOUN
crl-16366	437	44	anmlkj	anmlkj	NOUN
crl-16366	437	45	university	university	PROPN
crl-16366	437	46	bnmlkj	bnmlkj	PROPN
crl-16366	437	47	334	334	NUM
crl-16366	437	48	college	college	PROPN
crl-16366	437	49	&	&	CCONJ
crl-16366	437	50	research	research	PROPN
crl-16366	437	51	libraries	library	NOUN
crl-16366	437	52	may	may	AUX
crl-16366	437	53	2014	2014	NUM
crl-16366	437	54	chat	chat	VERB
crl-16366	437	55	survey	survey	NOUN
crl-16366	437	56	(	(	PUNCT
crl-16366	437	57	master)chat	master)chat	DET
crl-16366	437	58	survey	survey	NOUN
crl-16366	437	59	(	(	PUNCT
crl-16366	437	60	master)chat	master)chat	DET
crl-16366	437	61	survey	survey	NOUN
crl-16366	437	62	(	(	PUNCT
crl-16366	437	63	master)chat	master)chat	DET
crl-16366	437	64	survey	survey	NOUN
crl-16366	437	65	(	(	PUNCT
crl-16366	437	66	master	master	NOUN
crl-16366	437	67	)	)	PUNCT
crl-16366	437	68	please	please	INTJ
crl-16366	437	69	give	give	VERB
crl-16366	437	70	us	we	PRON
crl-16366	437	71	your	your	PRON
crl-16366	437	72	feedback	feedback	NOUN
crl-16366	437	73	on	on	ADP
crl-16366	437	74	receiving	receive	VERB
crl-16366	437	75	assistance	assistance	NOUN
crl-16366	437	76	via	via	ADP
crl-16366	437	77	chat	chat	NOUN
crl-16366	437	78	by	by	ADP
crl-16366	437	79	answering	answer	VERB
crl-16366	437	80	the	the	DET
crl-16366	437	81	following	follow	VERB
crl-16366	437	82	questions	question	NOUN
crl-16366	437	83	.	.	PUNCT
crl-16366	438	1	1	1	X
crl-16366	438	2	.	.	X
crl-16366	438	3	your	your	PRON
crl-16366	438	4	name	name	NOUN
crl-16366	438	5	:	:	PUNCT
crl-16366	438	6	2	2	X
crl-16366	438	7	.	.	PROPN
crl-16366	438	8	to	to	PART
crl-16366	438	9	which	which	PRON
crl-16366	438	10	university	university	NOUN
crl-16366	438	11	library	library	NOUN
crl-16366	438	12	did	do	AUX
crl-16366	438	13	you	you	PRON
crl-16366	438	14	direct	direct	VERB
crl-16366	438	15	your	your	PRON
crl-16366	438	16	questions	question	NOUN
crl-16366	438	17	for	for	ADP
crl-16366	438	18	this	this	DET
crl-16366	438	19	study	study	NOUN
crl-16366	438	20	?	?	PUNCT
crl-16366	439	1	3	3	X
crl-16366	439	2	.	.	X
crl-16366	439	3	please	please	INTJ
crl-16366	439	4	copy	copy	VERB
crl-16366	439	5	and	and	CCONJ
crl-16366	439	6	paste	paste	VERB
crl-16366	439	7	the	the	DET
crl-16366	439	8	first	first	ADJ
crl-16366	439	9	question	question	NOUN
crl-16366	439	10	that	that	PRON
crl-16366	439	11	you	you	PRON
crl-16366	439	12	asked	ask	VERB
crl-16366	439	13	.	.	PUNCT
crl-16366	440	1	4	4	X
crl-16366	440	2	.	.	X
crl-16366	440	3	please	please	INTJ
crl-16366	440	4	provide	provide	VERB
crl-16366	440	5	the	the	DET
crl-16366	440	6	full	full	ADJ
crl-16366	440	7	text	text	NOUN
crl-16366	440	8	of	of	ADP
crl-16366	440	9	the	the	DET
crl-16366	440	10	response	response	NOUN
crl-16366	440	11	you	you	PRON
crl-16366	440	12	received	receive	VERB
crl-16366	440	13	via	via	ADP
crl-16366	440	14	chat	chat	NOUN
crl-16366	440	15	and/or	and/or	CCONJ
crl-16366	440	16	a	a	DET
crl-16366	440	17	general	general	ADJ
crl-16366	440	18	description	description	NOUN
crl-16366	440	19	of	of	ADP
crl-16366	440	20	the	the	DET
crl-16366	440	21	answer	answer	NOUN
crl-16366	440	22	you	you	PRON
crl-16366	440	23	received	receive	VERB
crl-16366	440	24	to	to	PART
crl-16366	440	25	question	question	VERB
crl-16366	440	26	1	1	NUM
crl-16366	440	27	in	in	ADP
crl-16366	440	28	the	the	DET
crl-16366	440	29	form	form	NOUN
crl-16366	440	30	below	below	ADV
crl-16366	440	31	:	:	PUNCT
crl-16366	440	32	1	1	X
crl-16366	440	33	.	.	X
crl-16366	440	34	 	 	SPACE
crl-16366	440	35	chat	chat	PROPN
crl-16366	440	36	format	format	NOUN
crl-16366	440	37	*	*	PUNCT
crl-16366	440	38	*	*	NOUN
crl-16366	440	39	55	55	NUM
crl-16366	440	40	66	66	NUM
crl-16366	440	41	55	55	NUM
crl-16366	440	42	66	66	NUM
crl-16366	440	43	university	university	NOUN
crl-16366	440	44	anmlkj	anmlkj	NOUN
crl-16366	440	45	university	university	NOUN
crl-16366	440	46	bnmlkj	bnmlkj	NOUN
crl-16366	440	47	chat	chat	PROPN
crl-16366	440	48	survey	survey	NOUN
crl-16366	440	49	(	(	PUNCT
crl-16366	440	50	master)chat	master)chat	DET
crl-16366	440	51	survey	survey	NOUN
crl-16366	440	52	(	(	PUNCT
crl-16366	440	53	master)chat	master)chat	DET
crl-16366	440	54	survey	survey	NOUN
crl-16366	440	55	(	(	PUNCT
crl-16366	440	56	master)chat	master)chat	DET
crl-16366	440	57	survey	survey	NOUN
crl-16366	440	58	(	(	PUNCT
crl-16366	440	59	master	master	NOUN
crl-16366	440	60	)	)	PUNCT
crl-16366	440	61	5	5	X
crl-16366	440	62	.	.	PUNCT
crl-16366	440	63	approximately	approximately	ADV
crl-16366	440	64	how	how	SCONJ
crl-16366	440	65	long	long	ADJ
crl-16366	440	66	,	,	PUNCT
crl-16366	440	67	from	from	ADP
crl-16366	440	68	start	start	NOUN
crl-16366	440	69	to	to	ADP
crl-16366	440	70	finish	finish	NOUN
crl-16366	440	71	,	,	PUNCT
crl-16366	440	72	did	do	AUX
crl-16366	440	73	it	it	PRON
crl-16366	440	74	take	take	VERB
crl-16366	440	75	for	for	SCONJ
crl-16366	440	76	your	your	PRON
crl-16366	440	77	question	question	NOUN
crl-16366	440	78	to	to	PART
crl-16366	440	79	be	be	AUX
crl-16366	440	80	answered	answer	VERB
crl-16366	440	81	?	?	PUNCT
crl-16366	441	1	6	6	NUM
crl-16366	441	2	.	.	PUNCT
crl-16366	441	3	on	on	ADP
crl-16366	441	4	a	a	DET
crl-16366	441	5	scale	scale	NOUN
crl-16366	441	6	from	from	ADP
crl-16366	441	7	1–10	1–10	PROPN
crl-16366	441	8	(	(	PUNCT
crl-16366	441	9	1	1	NUM
crl-16366	441	10	=	=	NUM
crl-16366	441	11	lowest	low	ADJ
crl-16366	441	12	,	,	PUNCT
crl-16366	441	13	10	10	NUM
crl-16366	441	14	=	=	NUM
crl-16366	441	15	highest	high	ADJ
crl-16366	441	16	satsifaction	satsifaction	NOUN
crl-16366	441	17	)	)	PUNCT
crl-16366	441	18	,	,	PUNCT
crl-16366	441	19	rate	rate	VERB
crl-16366	441	20	how	how	SCONJ
crl-16366	441	21	satisfied	satisfied	ADJ
crl-16366	441	22	you	you	PRON
crl-16366	441	23	were	be	AUX
crl-16366	441	24	with	with	ADP
crl-16366	441	25	the	the	DET
crl-16366	441	26	overall	overall	ADJ
crl-16366	441	27	experience	experience	NOUN
crl-16366	441	28	in	in	ADP
crl-16366	441	29	getting	get	VERB
crl-16366	441	30	your	your	PRON
crl-16366	441	31	first	first	ADJ
crl-16366	441	32	question	question	NOUN
crl-16366	441	33	answered	answer	VERB
crl-16366	441	34	.	.	PUNCT
crl-16366	442	1	less	less	ADJ
crl-16366	442	2	than	than	ADP
crl-16366	442	3	1	1	NUM
crl-16366	442	4	minute	minute	NOUN
crl-16366	442	5	nmlkj	nmlkj	ADJ
crl-16366	442	6	1–5	1–5	NUM
crl-16366	442	7	minutes	minute	NOUN
crl-16366	442	8	nmlkj	nmlkj	NOUN
crl-16366	442	9	6–10	6–10	NUM
crl-16366	442	10	minutes	minute	NOUN
crl-16366	442	11	nmlkj	nmlkj	PROPN
crl-16366	442	12	11–15	11–15	NUM
crl-16366	442	13	minutes	minute	NOUN
crl-16366	442	14	nmlkj	nmlkj	PROPN
crl-16366	442	15	16–30	16–30	NUM
crl-16366	442	16	minutes	minute	NOUN
crl-16366	442	17	nmlkj	nmlkj	PROPN
crl-16366	442	18	31–60	31–60	PROPN
crl-16366	442	19	minutes	minute	NOUN
crl-16366	442	20	nmlkj	nmlkj	NOUN
crl-16366	442	21	1–2	1–2	NUM
crl-16366	442	22	hours	hour	NOUN
crl-16366	442	23	nmlkj	nmlkj	NOUN
crl-16366	442	24	2	2	NUM
crl-16366	442	25	+	+	NUM
crl-16366	442	26	hours	hour	NOUN
crl-16366	442	27	nmlkj	nmlkj	ADJ
crl-16366	443	1	please	please	INTJ
crl-16366	443	2	elaborate	elaborate	VERB
crl-16366	443	3	if	if	SCONJ
crl-16366	443	4	you	you	PRON
crl-16366	443	5	would	would	AUX
crl-16366	443	6	like	like	VERB
crl-16366	443	7	to	to	ADP
crl-16366	443	8	:	:	PUNCT
crl-16366	443	9	55	55	NUM
crl-16366	443	10	66	66	NUM
crl-16366	443	11	1	1	NUM
crl-16366	443	12	(	(	PUNCT
crl-16366	443	13	lowest	low	ADJ
crl-16366	443	14	)	)	PUNCT
crl-16366	443	15	nmlkj	nmlkj	NOUN
crl-16366	443	16	2	2	NUM
crl-16366	443	17	nmlkj	nmlkj	NOUN
crl-16366	443	18	3	3	NUM
crl-16366	443	19	nmlkj	nmlkj	NOUN
crl-16366	443	20	4	4	NUM
crl-16366	443	21	nmlkj	nmlkj	NOUN
crl-16366	443	22	5	5	NUM
crl-16366	443	23	nmlkj	nmlkj	NOUN
crl-16366	443	24	6	6	NUM
crl-16366	443	25	nmlkj	nmlkj	NOUN
crl-16366	443	26	7	7	NUM
crl-16366	443	27	nmlkj	nmlkj	NOUN
crl-16366	443	28	8	8	NUM
crl-16366	443	29	nmlkj	nmlkj	NOUN
crl-16366	443	30	9	9	NUM
crl-16366	443	31	nmlkj	nmlkj	NOUN
crl-16366	443	32	10	10	NUM
crl-16366	443	33	(	(	PUNCT
crl-16366	443	34	highest	high	ADJ
crl-16366	443	35	)	)	PUNCT
crl-16366	443	36	nmlkj	nmlkj	NOUN
crl-16366	443	37	please	please	INTJ
crl-16366	443	38	elaborate	elaborate	VERB
crl-16366	443	39	on	on	ADP
crl-16366	443	40	why	why	SCONJ
crl-16366	443	41	you	you	PRON
crl-16366	443	42	rated	rate	VERB
crl-16366	443	43	as	as	SCONJ
crl-16366	443	44	you	you	PRON
crl-16366	443	45	did	do	VERB
crl-16366	443	46	(	(	PUNCT
crl-16366	443	47	quicker	quick	ADJ
crl-16366	443	48	/	/	SYM
crl-16366	443	49	slower	slow	ADJ
crl-16366	443	50	response	response	NOUN
crl-16366	443	51	than	than	SCONJ
crl-16366	443	52	expected;	expected;	SPACE
crl-16366	443	53	response	response	NOUN
crl-16366	443	54	was	be	AUX
crl-16366	443	55	adequate;	adequate;	SPACE
crl-16366	443	56	general	general	PROPN
crl-16366	443	57	comfort	comfort	PROPN
crl-16366	443	58	level	level	NOUN
crl-16366	443	59	in	in	ADP
crl-16366	443	60	asking	ask	VERB
crl-16366	443	61	question	question	NOUN
crl-16366	443	62	,	,	PUNCT
crl-16366	443	63	etc	etc	X
crl-16366	443	64	.	.	X
crl-16366	443	65	):	):	PUNCT
crl-16366	443	66	55	55	NUM
crl-16366	443	67	66	66	NUM
crl-16366	443	68	appendix	appendix	NOUN
crl-16366	443	69	e.	e.	PROPN
crl-16366	443	70	chat	chat	VERB
crl-16366	443	71	online	online	ADJ
crl-16366	443	72	survey	survey	NOUN
crl-16366	443	73	a	a	DET
crl-16366	443	74	usability	usability	NOUN
crl-16366	443	75	evaluation	evaluation	NOUN
crl-16366	443	76	of	of	ADP
crl-16366	443	77	academic	academic	ADJ
crl-16366	443	78	virtual	virtual	ADJ
crl-16366	443	79	reference	reference	NOUN
crl-16366	443	80	services	service	NOUN
crl-16366	443	81	335	335	NUM
crl-16366	443	82	chat	chat	NOUN
crl-16366	443	83	survey	survey	NOUN
crl-16366	443	84	(	(	PUNCT
crl-16366	443	85	master)chat	master)chat	DET
crl-16366	443	86	survey	survey	NOUN
crl-16366	443	87	(	(	PUNCT
crl-16366	443	88	master)chat	master)chat	DET
crl-16366	443	89	survey	survey	NOUN
crl-16366	443	90	(	(	PUNCT
crl-16366	443	91	master)chat	master)chat	DET
crl-16366	443	92	survey	survey	NOUN
crl-16366	443	93	(	(	PUNCT
crl-16366	443	94	master	master	NOUN
crl-16366	443	95	)	)	PUNCT
crl-16366	443	96	please	please	INTJ
crl-16366	443	97	give	give	VERB
crl-16366	443	98	us	we	PRON
crl-16366	443	99	your	your	PRON
crl-16366	443	100	feedback	feedback	NOUN
crl-16366	443	101	on	on	ADP
crl-16366	443	102	receiving	receive	VERB
crl-16366	443	103	assistance	assistance	NOUN
crl-16366	443	104	via	via	ADP
crl-16366	443	105	chat	chat	NOUN
crl-16366	443	106	by	by	ADP
crl-16366	443	107	answering	answer	VERB
crl-16366	443	108	the	the	DET
crl-16366	443	109	following	follow	VERB
crl-16366	443	110	questions	question	NOUN
crl-16366	443	111	.	.	PUNCT
crl-16366	444	1	1	1	X
crl-16366	444	2	.	.	X
crl-16366	444	3	your	your	PRON
crl-16366	444	4	name	name	NOUN
crl-16366	444	5	:	:	PUNCT
crl-16366	444	6	2	2	X
crl-16366	444	7	.	.	PROPN
crl-16366	444	8	to	to	PART
crl-16366	444	9	which	which	PRON
crl-16366	444	10	university	university	NOUN
crl-16366	444	11	library	library	NOUN
crl-16366	444	12	did	do	AUX
crl-16366	444	13	you	you	PRON
crl-16366	444	14	direct	direct	VERB
crl-16366	444	15	your	your	PRON
crl-16366	444	16	questions	question	NOUN
crl-16366	444	17	for	for	ADP
crl-16366	444	18	this	this	DET
crl-16366	444	19	study	study	NOUN
crl-16366	444	20	?	?	PUNCT
crl-16366	445	1	3	3	X
crl-16366	445	2	.	.	X
crl-16366	445	3	please	please	INTJ
crl-16366	445	4	copy	copy	VERB
crl-16366	445	5	and	and	CCONJ
crl-16366	445	6	paste	paste	VERB
crl-16366	445	7	the	the	DET
crl-16366	445	8	first	first	ADJ
crl-16366	445	9	question	question	NOUN
crl-16366	445	10	that	that	PRON
crl-16366	445	11	you	you	PRON
crl-16366	445	12	asked	ask	VERB
crl-16366	445	13	.	.	PUNCT
crl-16366	446	1	4	4	X
crl-16366	446	2	.	.	X
crl-16366	446	3	please	please	INTJ
crl-16366	446	4	provide	provide	VERB
crl-16366	446	5	the	the	DET
crl-16366	446	6	full	full	ADJ
crl-16366	446	7	text	text	NOUN
crl-16366	446	8	of	of	ADP
crl-16366	446	9	the	the	DET
crl-16366	446	10	response	response	NOUN
crl-16366	446	11	you	you	PRON
crl-16366	446	12	received	receive	VERB
crl-16366	446	13	via	via	ADP
crl-16366	446	14	chat	chat	NOUN
crl-16366	446	15	and/or	and/or	CCONJ
crl-16366	446	16	a	a	DET
crl-16366	446	17	general	general	ADJ
crl-16366	446	18	description	description	NOUN
crl-16366	446	19	of	of	ADP
crl-16366	446	20	the	the	DET
crl-16366	446	21	answer	answer	NOUN
crl-16366	446	22	you	you	PRON
crl-16366	446	23	received	receive	VERB
crl-16366	446	24	to	to	PART
crl-16366	446	25	question	question	VERB
crl-16366	446	26	1	1	NUM
crl-16366	446	27	in	in	ADP
crl-16366	446	28	the	the	DET
crl-16366	446	29	form	form	NOUN
crl-16366	446	30	below	below	ADV
crl-16366	446	31	:	:	PUNCT
crl-16366	446	32	1	1	X
crl-16366	446	33	.	.	X
crl-16366	446	34	 	 	SPACE
crl-16366	446	35	chat	chat	PROPN
crl-16366	446	36	format	format	NOUN
crl-16366	446	37	*	*	PUNCT
crl-16366	446	38	*	*	NOUN
crl-16366	446	39	55	55	NUM
crl-16366	446	40	66	66	NUM
crl-16366	446	41	55	55	NUM
crl-16366	446	42	66	66	NUM
crl-16366	446	43	university	university	NOUN
crl-16366	446	44	anmlkj	anmlkj	NOUN
crl-16366	446	45	university	university	NOUN
crl-16366	446	46	bnmlkj	bnmlkj	NOUN
crl-16366	446	47	chat	chat	PROPN
crl-16366	446	48	survey	survey	NOUN
crl-16366	446	49	(	(	PUNCT
crl-16366	446	50	master)chat	master)chat	DET
crl-16366	446	51	survey	survey	NOUN
crl-16366	446	52	(	(	PUNCT
crl-16366	446	53	master)chat	master)chat	DET
crl-16366	446	54	survey	survey	NOUN
crl-16366	446	55	(	(	PUNCT
crl-16366	446	56	master)chat	master)chat	DET
crl-16366	446	57	survey	survey	NOUN
crl-16366	446	58	(	(	PUNCT
crl-16366	446	59	master	master	NOUN
crl-16366	446	60	)	)	PUNCT
crl-16366	446	61	7	7	X
crl-16366	446	62	.	.	X
crl-16366	446	63	please	please	INTJ
crl-16366	446	64	copy	copy	VERB
crl-16366	446	65	and	and	CCONJ
crl-16366	446	66	paste	paste	VERB
crl-16366	446	67	the	the	DET
crl-16366	446	68	second	second	ADJ
crl-16366	446	69	question	question	NOUN
crl-16366	446	70	that	that	PRON
crl-16366	446	71	you	you	PRON
crl-16366	446	72	asked	ask	VERB
crl-16366	446	73	.	.	PUNCT
crl-16366	447	1	8	8	X
crl-16366	447	2	.	.	X
crl-16366	447	3	please	please	INTJ
crl-16366	447	4	provide	provide	VERB
crl-16366	447	5	the	the	DET
crl-16366	447	6	full	full	ADJ
crl-16366	447	7	text	text	NOUN
crl-16366	447	8	of	of	ADP
crl-16366	447	9	the	the	DET
crl-16366	447	10	response	response	NOUN
crl-16366	447	11	you	you	PRON
crl-16366	447	12	received	receive	VERB
crl-16366	447	13	via	via	ADP
crl-16366	447	14	chat	chat	NOUN
crl-16366	447	15	and/or	and/or	CCONJ
crl-16366	447	16	a	a	DET
crl-16366	447	17	general	general	ADJ
crl-16366	447	18	description	description	NOUN
crl-16366	447	19	of	of	ADP
crl-16366	447	20	the	the	DET
crl-16366	447	21	answer	answer	NOUN
crl-16366	447	22	you	you	PRON
crl-16366	447	23	received	receive	VERB
crl-16366	447	24	to	to	PART
crl-16366	447	25	question	question	VERB
crl-16366	447	26	2	2	NUM
crl-16366	447	27	in	in	ADP
crl-16366	447	28	the	the	DET
crl-16366	447	29	form	form	NOUN
crl-16366	447	30	below	below	ADV
crl-16366	447	31	:	:	PUNCT
crl-16366	447	32	9	9	X
crl-16366	447	33	.	.	PUNCT
crl-16366	447	34	approximately	approximately	ADV
crl-16366	447	35	how	how	SCONJ
crl-16366	447	36	long	long	ADJ
crl-16366	447	37	,	,	PUNCT
crl-16366	447	38	from	from	ADP
crl-16366	447	39	start	start	NOUN
crl-16366	447	40	to	to	ADP
crl-16366	447	41	finish	finish	NOUN
crl-16366	447	42	,	,	PUNCT
crl-16366	447	43	did	do	AUX
crl-16366	447	44	it	it	PRON
crl-16366	447	45	take	take	VERB
crl-16366	447	46	for	for	SCONJ
crl-16366	447	47	your	your	PRON
crl-16366	447	48	question	question	NOUN
crl-16366	447	49	to	to	PART
crl-16366	447	50	be	be	AUX
crl-16366	447	51	answered	answer	VERB
crl-16366	447	52	?	?	PUNCT
crl-16366	448	1	*	*	PUNCT
crl-16366	448	2	55	55	NUM
crl-16366	448	3	66	66	NUM
crl-16366	448	4	55	55	NUM
crl-16366	448	5	66	66	NUM
crl-16366	448	6	less	less	ADJ
crl-16366	448	7	than	than	ADP
crl-16366	448	8	1	1	NUM
crl-16366	448	9	minute	minute	NOUN
crl-16366	448	10	nmlkj	nmlkj	ADJ
crl-16366	448	11	1–5	1–5	NUM
crl-16366	448	12	minutes	minute	NOUN
crl-16366	448	13	nmlkj	nmlkj	NOUN
crl-16366	448	14	6–10	6–10	NUM
crl-16366	448	15	minutes	minute	NOUN
crl-16366	448	16	nmlkj	nmlkj	PROPN
crl-16366	448	17	11–15	11–15	NUM
crl-16366	448	18	minutes	minute	NOUN
crl-16366	448	19	nmlkj	nmlkj	PROPN
crl-16366	448	20	16–30	16–30	NUM
crl-16366	448	21	minutes	minute	NOUN
crl-16366	448	22	nmlkj	nmlkj	PROPN
crl-16366	448	23	31–60	31–60	PROPN
crl-16366	448	24	minutes	minute	NOUN
crl-16366	448	25	nmlkj	nmlkj	NOUN
crl-16366	448	26	1–2	1–2	NUM
crl-16366	448	27	hours	hour	NOUN
crl-16366	448	28	nmlkj	nmlkj	NOUN
crl-16366	448	29	2	2	NUM
crl-16366	448	30	+	+	NUM
crl-16366	448	31	hours	hour	NOUN
crl-16366	448	32	nmlkj	nmlkj	ADJ
crl-16366	449	1	please	please	INTJ
crl-16366	449	2	elaborate	elaborate	VERB
crl-16366	449	3	if	if	SCONJ
crl-16366	449	4	you	you	PRON
crl-16366	449	5	would	would	AUX
crl-16366	449	6	like	like	VERB
crl-16366	449	7	to	to	ADP
crl-16366	449	8	:	:	PUNCT
crl-16366	449	9	55	55	NUM
crl-16366	449	10	66	66	NUM
crl-16366	449	11	appendix	appendix	NOUN
crl-16366	449	12	e.	e.	PROPN
crl-16366	449	13	chat	chat	PROPN
crl-16366	449	14	online	online	ADJ
crl-16366	449	15	survey	survey	NOUN
crl-16366	449	16	336	336	NUM
crl-16366	449	17	college	college	NOUN
crl-16366	449	18	&	&	CCONJ
crl-16366	449	19	research	research	PROPN
crl-16366	449	20	libraries	library	NOUN
crl-16366	449	21	may	may	AUX
crl-16366	449	22	2014	2014	NUM
crl-16366	449	23	chat	chat	VERB
crl-16366	449	24	survey	survey	NOUN
crl-16366	449	25	(	(	PUNCT
crl-16366	449	26	master)chat	master)chat	DET
crl-16366	449	27	survey	survey	NOUN
crl-16366	449	28	(	(	PUNCT
crl-16366	449	29	master)chat	master)chat	DET
crl-16366	449	30	survey	survey	NOUN
crl-16366	449	31	(	(	PUNCT
crl-16366	449	32	master)chat	master)chat	DET
crl-16366	449	33	survey	survey	NOUN
crl-16366	449	34	(	(	PUNCT
crl-16366	449	35	master	master	NOUN
crl-16366	449	36	)	)	PUNCT
crl-16366	449	37	please	please	INTJ
crl-16366	449	38	give	give	VERB
crl-16366	449	39	us	we	PRON
crl-16366	449	40	your	your	PRON
crl-16366	449	41	feedback	feedback	NOUN
crl-16366	449	42	on	on	ADP
crl-16366	449	43	receiving	receive	VERB
crl-16366	449	44	assistance	assistance	NOUN
crl-16366	449	45	via	via	ADP
crl-16366	449	46	chat	chat	NOUN
crl-16366	449	47	by	by	ADP
crl-16366	449	48	answering	answer	VERB
crl-16366	449	49	the	the	DET
crl-16366	449	50	following	follow	VERB
crl-16366	449	51	questions	question	NOUN
crl-16366	449	52	.	.	PUNCT
crl-16366	450	1	1	1	X
crl-16366	450	2	.	.	X
crl-16366	450	3	your	your	PRON
crl-16366	450	4	name	name	NOUN
crl-16366	450	5	:	:	PUNCT
crl-16366	450	6	2	2	X
crl-16366	450	7	.	.	PROPN
crl-16366	450	8	to	to	PART
crl-16366	450	9	which	which	PRON
crl-16366	450	10	university	university	NOUN
crl-16366	450	11	library	library	NOUN
crl-16366	450	12	did	do	AUX
crl-16366	450	13	you	you	PRON
crl-16366	450	14	direct	direct	VERB
crl-16366	450	15	your	your	PRON
crl-16366	450	16	questions	question	NOUN
crl-16366	450	17	for	for	ADP
crl-16366	450	18	this	this	DET
crl-16366	450	19	study	study	NOUN
crl-16366	450	20	?	?	PUNCT
crl-16366	451	1	3	3	X
crl-16366	451	2	.	.	X
crl-16366	451	3	please	please	INTJ
crl-16366	451	4	copy	copy	VERB
crl-16366	451	5	and	and	CCONJ
crl-16366	451	6	paste	paste	VERB
crl-16366	451	7	the	the	DET
crl-16366	451	8	first	first	ADJ
crl-16366	451	9	question	question	NOUN
crl-16366	451	10	that	that	PRON
crl-16366	451	11	you	you	PRON
crl-16366	451	12	asked	ask	VERB
crl-16366	451	13	.	.	PUNCT
crl-16366	452	1	4	4	X
crl-16366	452	2	.	.	X
crl-16366	452	3	please	please	INTJ
crl-16366	452	4	provide	provide	VERB
crl-16366	452	5	the	the	DET
crl-16366	452	6	full	full	ADJ
crl-16366	452	7	text	text	NOUN
crl-16366	452	8	of	of	ADP
crl-16366	452	9	the	the	DET
crl-16366	452	10	response	response	NOUN
crl-16366	452	11	you	you	PRON
crl-16366	452	12	received	receive	VERB
crl-16366	452	13	via	via	ADP
crl-16366	452	14	chat	chat	NOUN
crl-16366	452	15	and/or	and/or	CCONJ
crl-16366	452	16	a	a	DET
crl-16366	452	17	general	general	ADJ
crl-16366	452	18	description	description	NOUN
crl-16366	452	19	of	of	ADP
crl-16366	452	20	the	the	DET
crl-16366	452	21	answer	answer	NOUN
crl-16366	452	22	you	you	PRON
crl-16366	452	23	received	receive	VERB
crl-16366	452	24	to	to	PART
crl-16366	452	25	question	question	VERB
crl-16366	452	26	1	1	NUM
crl-16366	452	27	in	in	ADP
crl-16366	452	28	the	the	DET
crl-16366	452	29	form	form	NOUN
crl-16366	452	30	below	below	ADV
crl-16366	452	31	:	:	PUNCT
crl-16366	452	32	1	1	X
crl-16366	452	33	.	.	X
crl-16366	452	34	 	 	SPACE
crl-16366	452	35	chat	chat	PROPN
crl-16366	452	36	format	format	NOUN
crl-16366	452	37	*	*	PUNCT
crl-16366	452	38	*	*	NOUN
crl-16366	452	39	55	55	NUM
crl-16366	452	40	66	66	NUM
crl-16366	452	41	55	55	NUM
crl-16366	452	42	66	66	NUM
crl-16366	452	43	university	university	NOUN
crl-16366	452	44	anmlkj	anmlkj	NOUN
crl-16366	452	45	university	university	NOUN
crl-16366	452	46	bnmlkj	bnmlkj	NOUN
crl-16366	452	47	chat	chat	PROPN
crl-16366	452	48	survey	survey	NOUN
crl-16366	452	49	(	(	PUNCT
crl-16366	452	50	master)chat	master)chat	DET
crl-16366	452	51	survey	survey	NOUN
crl-16366	452	52	(	(	PUNCT
crl-16366	452	53	master)chat	master)chat	DET
crl-16366	452	54	survey	survey	NOUN
crl-16366	452	55	(	(	PUNCT
crl-16366	452	56	master)chat	master)chat	DET
crl-16366	452	57	survey	survey	NOUN
crl-16366	452	58	(	(	PUNCT
crl-16366	452	59	master	master	NOUN
crl-16366	452	60	)	)	PUNCT
crl-16366	452	61	10	10	NUM
crl-16366	452	62	.	.	PUNCT
crl-16366	453	1	on	on	ADP
crl-16366	453	2	a	a	DET
crl-16366	453	3	scale	scale	NOUN
crl-16366	453	4	from	from	ADP
crl-16366	453	5	1–10	1–10	PROPN
crl-16366	453	6	(	(	PUNCT
crl-16366	453	7	1	1	NUM
crl-16366	453	8	=	=	NUM
crl-16366	453	9	lowest	low	ADJ
crl-16366	453	10	,	,	PUNCT
crl-16366	453	11	10	10	NUM
crl-16366	453	12	=	=	NUM
crl-16366	453	13	highest	high	ADJ
crl-16366	453	14	satsifaction	satsifaction	NOUN
crl-16366	453	15	)	)	PUNCT
crl-16366	453	16	,	,	PUNCT
crl-16366	453	17	rate	rate	VERB
crl-16366	453	18	how	how	SCONJ
crl-16366	453	19	satisfied	satisfied	ADJ
crl-16366	453	20	you	you	PRON
crl-16366	453	21	were	be	AUX
crl-16366	453	22	with	with	ADP
crl-16366	453	23	the	the	DET
crl-16366	453	24	overall	overall	ADJ
crl-16366	453	25	experience	experience	NOUN
crl-16366	453	26	in	in	ADP
crl-16366	453	27	getting	get	VERB
crl-16366	453	28	your	your	PRON
crl-16366	453	29	second	second	ADJ
crl-16366	453	30	question	question	NOUN
crl-16366	453	31	answered	answer	VERB
crl-16366	453	32	.	.	PUNCT
crl-16366	454	1	11	11	NUM
crl-16366	454	2	.	.	PUNCT
crl-16366	455	1	overall	overall	ADJ
crl-16366	455	2	,	,	PUNCT
crl-16366	455	3	using	use	VERB
crl-16366	455	4	a	a	DET
crl-16366	455	5	scale	scale	NOUN
crl-16366	455	6	from	from	ADP
crl-16366	455	7	1–10	1–10	PROPN
crl-16366	455	8	(	(	PUNCT
crl-16366	455	9	1	1	NUM
crl-16366	455	10	=	=	NUM
crl-16366	455	11	lowest	low	ADJ
crl-16366	455	12	,	,	PUNCT
crl-16366	455	13	10	10	NUM
crl-16366	455	14	=	=	NUM
crl-16366	455	15	highest	high	ADJ
crl-16366	455	16	satsifaction	satsifaction	NOUN
crl-16366	455	17	)	)	PUNCT
crl-16366	455	18	,	,	PUNCT
crl-16366	455	19	rate	rate	VERB
crl-16366	455	20	how	how	SCONJ
crl-16366	455	21	satisfied	satisfied	ADJ
crl-16366	455	22	you	you	PRON
crl-16366	455	23	were	be	AUX
crl-16366	455	24	with	with	ADP
crl-16366	455	25	the	the	DET
crl-16366	455	26	overall	overall	ADJ
crl-16366	455	27	reference	reference	NOUN
crl-16366	455	28	assistance	assistance	NOUN
crl-16366	455	29	you	you	PRON
crl-16366	455	30	received	receive	VERB
crl-16366	455	31	using	use	VERB
crl-16366	455	32	chat	chat	NOUN
crl-16366	455	33	.	.	PUNCT
crl-16366	456	1	1	1	NUM
crl-16366	456	2	(	(	PUNCT
crl-16366	456	3	lowest	low	ADJ
crl-16366	456	4	)	)	PUNCT
crl-16366	456	5	nmlkj	nmlkj	NOUN
crl-16366	456	6	2	2	NUM
crl-16366	456	7	nmlkj	nmlkj	NOUN
crl-16366	456	8	3	3	NUM
crl-16366	456	9	nmlkj	nmlkj	NOUN
crl-16366	456	10	4	4	NUM
crl-16366	456	11	nmlkj	nmlkj	NOUN
crl-16366	456	12	5	5	NUM
crl-16366	456	13	nmlkj	nmlkj	NOUN
crl-16366	456	14	6	6	NUM
crl-16366	456	15	nmlkj	nmlkj	NOUN
crl-16366	456	16	7	7	NUM
crl-16366	456	17	nmlkj	nmlkj	NOUN
crl-16366	456	18	8	8	NUM
crl-16366	456	19	nmlkj	nmlkj	NOUN
crl-16366	456	20	9	9	NUM
crl-16366	456	21	nmlkj	nmlkj	NOUN
crl-16366	456	22	10	10	NUM
crl-16366	456	23	(	(	PUNCT
crl-16366	456	24	highest	high	ADJ
crl-16366	456	25	)	)	PUNCT
crl-16366	456	26	nmlkj	nmlkj	NOUN
crl-16366	456	27	please	please	INTJ
crl-16366	456	28	elaborate	elaborate	VERB
crl-16366	456	29	on	on	ADP
crl-16366	456	30	why	why	SCONJ
crl-16366	456	31	you	you	PRON
crl-16366	456	32	rated	rate	VERB
crl-16366	456	33	as	as	SCONJ
crl-16366	456	34	you	you	PRON
crl-16366	456	35	did	do	VERB
crl-16366	456	36	(	(	PUNCT
crl-16366	456	37	quicker	quick	ADJ
crl-16366	456	38	/	/	SYM
crl-16366	456	39	slower	slow	ADJ
crl-16366	456	40	response	response	NOUN
crl-16366	456	41	than	than	SCONJ
crl-16366	456	42	expected;	expected;	SPACE
crl-16366	456	43	response	response	NOUN
crl-16366	456	44	was	be	AUX
crl-16366	456	45	adequate;	adequate;	SPACE
crl-16366	456	46	general	general	PROPN
crl-16366	456	47	comfort	comfort	PROPN
crl-16366	456	48	level	level	NOUN
crl-16366	456	49	in	in	ADP
crl-16366	456	50	asking	ask	VERB
crl-16366	456	51	question	question	NOUN
crl-16366	456	52	,	,	PUNCT
crl-16366	456	53	etc	etc	X
crl-16366	456	54	.	.	X
crl-16366	456	55	):	):	PUNCT
crl-16366	456	56	55	55	NUM
crl-16366	456	57	66	66	NUM
crl-16366	456	58	1	1	NUM
crl-16366	456	59	(	(	PUNCT
crl-16366	456	60	lowest	low	ADJ
crl-16366	456	61	)	)	PUNCT
crl-16366	456	62	nmlkj	nmlkj	NOUN
crl-16366	456	63	2	2	NUM
crl-16366	456	64	nmlkj	nmlkj	NOUN
crl-16366	456	65	3	3	NUM
crl-16366	456	66	nmlkj	nmlkj	NOUN
crl-16366	456	67	4	4	NUM
crl-16366	456	68	nmlkj	nmlkj	NOUN
crl-16366	456	69	5	5	NUM
crl-16366	456	70	nmlkj	nmlkj	NOUN
crl-16366	456	71	6	6	NUM
crl-16366	456	72	nmlkj	nmlkj	NOUN
crl-16366	456	73	7	7	NUM
crl-16366	456	74	nmlkj	nmlkj	NOUN
crl-16366	456	75	8	8	NUM
crl-16366	456	76	nmlkj	nmlkj	NOUN
crl-16366	456	77	9	9	NUM
crl-16366	456	78	nmlkj	nmlkj	NOUN
crl-16366	456	79	10	10	NUM
crl-16366	456	80	(	(	PUNCT
crl-16366	456	81	highest	high	ADJ
crl-16366	456	82	)	)	PUNCT
crl-16366	456	83	nmlkj	nmlkj	NOUN
crl-16366	456	84	please	please	INTJ
crl-16366	456	85	elaborate	elaborate	VERB
crl-16366	456	86	on	on	ADP
crl-16366	456	87	why	why	SCONJ
crl-16366	456	88	you	you	PRON
crl-16366	456	89	rated	rate	VERB
crl-16366	456	90	as	as	SCONJ
crl-16366	456	91	you	you	PRON
crl-16366	456	92	did	do	VERB
crl-16366	456	93	:	:	PUNCT
crl-16366	456	94	55	55	NUM
crl-16366	456	95	66	66	NUM
crl-16366	456	96	appendix	appendix	NOUN
crl-16366	456	97	e.	e.	PROPN
crl-16366	456	98	chat	chat	VERB
crl-16366	456	99	online	online	ADJ
crl-16366	456	100	survey	survey	NOUN
crl-16366	456	101	a	a	DET
crl-16366	456	102	usability	usability	NOUN
crl-16366	456	103	evaluation	evaluation	NOUN
crl-16366	456	104	of	of	ADP
crl-16366	456	105	academic	academic	ADJ
crl-16366	456	106	virtual	virtual	ADJ
crl-16366	456	107	reference	reference	NOUN
crl-16366	456	108	services	service	NOUN
crl-16366	456	109	337	337	NUM
crl-16366	456	110	chat	chat	NOUN
crl-16366	456	111	survey	survey	NOUN
crl-16366	456	112	(	(	PUNCT
crl-16366	456	113	master)chat	master)chat	DET
crl-16366	456	114	survey	survey	NOUN
crl-16366	456	115	(	(	PUNCT
crl-16366	456	116	master)chat	master)chat	DET
crl-16366	456	117	survey	survey	NOUN
crl-16366	456	118	(	(	PUNCT
crl-16366	456	119	master)chat	master)chat	DET
crl-16366	456	120	survey	survey	NOUN
crl-16366	456	121	(	(	PUNCT
crl-16366	456	122	master	master	NOUN
crl-16366	456	123	)	)	PUNCT
crl-16366	456	124	please	please	INTJ
crl-16366	456	125	give	give	VERB
crl-16366	456	126	us	we	PRON
crl-16366	456	127	your	your	PRON
crl-16366	456	128	feedback	feedback	NOUN
crl-16366	456	129	on	on	ADP
crl-16366	456	130	receiving	receive	VERB
crl-16366	456	131	assistance	assistance	NOUN
crl-16366	456	132	via	via	ADP
crl-16366	456	133	chat	chat	NOUN
crl-16366	456	134	by	by	ADP
crl-16366	456	135	answering	answer	VERB
crl-16366	456	136	the	the	DET
crl-16366	456	137	following	follow	VERB
crl-16366	456	138	questions	question	NOUN
crl-16366	456	139	.	.	PUNCT
crl-16366	457	1	1	1	X
crl-16366	457	2	.	.	X
crl-16366	457	3	your	your	PRON
crl-16366	457	4	name	name	NOUN
crl-16366	457	5	:	:	PUNCT
crl-16366	457	6	2	2	X
crl-16366	457	7	.	.	PROPN
crl-16366	457	8	to	to	PART
crl-16366	457	9	which	which	PRON
crl-16366	457	10	university	university	NOUN
crl-16366	457	11	library	library	NOUN
crl-16366	457	12	did	do	AUX
crl-16366	457	13	you	you	PRON
crl-16366	457	14	direct	direct	VERB
crl-16366	457	15	your	your	PRON
crl-16366	457	16	questions	question	NOUN
crl-16366	457	17	for	for	ADP
crl-16366	457	18	this	this	DET
crl-16366	457	19	study	study	NOUN
crl-16366	457	20	?	?	PUNCT
crl-16366	458	1	3	3	X
crl-16366	458	2	.	.	X
crl-16366	458	3	please	please	INTJ
crl-16366	458	4	copy	copy	VERB
crl-16366	458	5	and	and	CCONJ
crl-16366	458	6	paste	paste	VERB
crl-16366	458	7	the	the	DET
crl-16366	458	8	first	first	ADJ
crl-16366	458	9	question	question	NOUN
crl-16366	458	10	that	that	PRON
crl-16366	458	11	you	you	PRON
crl-16366	458	12	asked	ask	VERB
crl-16366	458	13	.	.	PUNCT
crl-16366	459	1	4	4	X
crl-16366	459	2	.	.	X
crl-16366	459	3	please	please	INTJ
crl-16366	459	4	provide	provide	VERB
crl-16366	459	5	the	the	DET
crl-16366	459	6	full	full	ADJ
crl-16366	459	7	text	text	NOUN
crl-16366	459	8	of	of	ADP
crl-16366	459	9	the	the	DET
crl-16366	459	10	response	response	NOUN
crl-16366	459	11	you	you	PRON
crl-16366	459	12	received	receive	VERB
crl-16366	459	13	via	via	ADP
crl-16366	459	14	chat	chat	NOUN
crl-16366	459	15	and/or	and/or	CCONJ
crl-16366	459	16	a	a	DET
crl-16366	459	17	general	general	ADJ
crl-16366	459	18	description	description	NOUN
crl-16366	459	19	of	of	ADP
crl-16366	459	20	the	the	DET
crl-16366	459	21	answer	answer	NOUN
crl-16366	459	22	you	you	PRON
crl-16366	459	23	received	receive	VERB
crl-16366	459	24	to	to	PART
crl-16366	459	25	question	question	VERB
crl-16366	459	26	1	1	NUM
crl-16366	459	27	in	in	ADP
crl-16366	459	28	the	the	DET
crl-16366	459	29	form	form	NOUN
crl-16366	459	30	below	below	ADV
crl-16366	459	31	:	:	PUNCT
crl-16366	459	32	1	1	X
crl-16366	459	33	.	.	X
crl-16366	459	34	 	 	SPACE
crl-16366	459	35	chat	chat	PROPN
crl-16366	459	36	format	format	NOUN
crl-16366	459	37	*	*	PUNCT
crl-16366	459	38	*	*	NOUN
crl-16366	459	39	55	55	NUM
crl-16366	459	40	66	66	NUM
crl-16366	459	41	55	55	NUM
crl-16366	459	42	66	66	NUM
crl-16366	459	43	university	university	NOUN
crl-16366	459	44	anmlkj	anmlkj	NOUN
crl-16366	459	45	university	university	NOUN
crl-16366	459	46	bnmlkj	bnmlkj	NOUN
crl-16366	459	47	chat	chat	PROPN
crl-16366	459	48	survey	survey	NOUN
crl-16366	459	49	(	(	PUNCT
crl-16366	459	50	master)chat	master)chat	DET
crl-16366	459	51	survey	survey	NOUN
crl-16366	459	52	(	(	PUNCT
crl-16366	459	53	master)chat	master)chat	DET
crl-16366	459	54	survey	survey	NOUN
crl-16366	459	55	(	(	PUNCT
crl-16366	459	56	master)chat	master)chat	DET
crl-16366	459	57	survey	survey	NOUN
crl-16366	459	58	(	(	PUNCT
crl-16366	459	59	master	master	NOUN
crl-16366	459	60	)	)	PUNCT
crl-16366	459	61	12	12	NUM
crl-16366	459	62	.	.	PUNCT
crl-16366	460	1	how	how	SCONJ
crl-16366	460	2	did	do	AUX
crl-16366	460	3	the	the	DET
crl-16366	460	4	assistance	assistance	NOUN
crl-16366	460	5	you	you	PRON
crl-16366	460	6	received	receive	VERB
crl-16366	460	7	via	via	ADP
crl-16366	460	8	chat	chat	NOUN
crl-16366	460	9	compare	compare	VERB
crl-16366	460	10	overall	overall	ADJ
crl-16366	460	11	to	to	ADP
crl-16366	460	12	e	e	NOUN
crl-16366	460	13	-	-	NOUN
crl-16366	460	14	mail	mail	NOUN
crl-16366	460	15	?	?	PUNCT
crl-16366	461	1	13	13	NUM
crl-16366	461	2	.	.	PUNCT
crl-16366	462	1	how	how	SCONJ
crl-16366	462	2	did	do	AUX
crl-16366	462	3	the	the	DET
crl-16366	462	4	assistance	assistance	NOUN
crl-16366	462	5	you	you	PRON
crl-16366	462	6	received	receive	VERB
crl-16366	462	7	via	via	ADP
crl-16366	462	8	chat	chat	NOUN
crl-16366	462	9	compare	compare	VERB
crl-16366	462	10	overall	overall	ADV
crl-16366	462	11	to	to	ADP
crl-16366	462	12	telephone	telephone	NOUN
crl-16366	462	13	?	?	PUNCT
crl-16366	463	1	overall	overall	ADJ
crl-16366	463	2	,	,	PUNCT
crl-16366	463	3	i	i	PRON
crl-16366	463	4	liked	like	VERB
crl-16366	463	5	chat	chat	VERB
crl-16366	463	6	more	more	ADJ
crl-16366	463	7	than	than	ADP
crl-16366	463	8	e	e	NOUN
crl-16366	463	9	-	-	NOUN
crl-16366	463	10	mail	mail	NOUN
crl-16366	463	11	nmlkj	nmlkj	NOUN
crl-16366	463	12	about	about	ADP
crl-16366	463	13	the	the	DET
crl-16366	463	14	same	same	ADJ
crl-16366	463	15	nmlkj	nmlkj	NOUN
crl-16366	463	16	overall	overall	ADV
crl-16366	463	17	,	,	PUNCT
crl-16366	463	18	i	i	PRON
crl-16366	463	19	liked	like	VERB
crl-16366	463	20	chat	chat	VERB
crl-16366	463	21	less	less	ADJ
crl-16366	463	22	than	than	SCONJ
crl-16366	463	23	e	e	NOUN
crl-16366	463	24	-	-	NOUN
crl-16366	463	25	mail	mail	NOUN
crl-16366	463	26	nmlkj	nmlkj	NOUN
crl-16366	463	27	please	please	INTJ
crl-16366	463	28	elaborate	elaborate	VERB
crl-16366	463	29	on	on	ADP
crl-16366	463	30	your	your	PRON
crl-16366	463	31	comparison	comparison	NOUN
crl-16366	463	32	between	between	ADP
crl-16366	463	33	the	the	DET
crl-16366	463	34	two	two	NUM
crl-16366	463	35	:	:	PUNCT
crl-16366	463	36	55	55	NUM
crl-16366	463	37	66	66	NUM
crl-16366	463	38	overall	overall	ADJ
crl-16366	463	39	,	,	PUNCT
crl-16366	463	40	i	i	PRON
crl-16366	463	41	liked	like	VERB
crl-16366	463	42	chat	chat	VERB
crl-16366	463	43	more	more	ADJ
crl-16366	463	44	than	than	ADP
crl-16366	463	45	telephone	telephone	NOUN
crl-16366	463	46	nmlkj	nmlkj	NOUN
crl-16366	463	47	about	about	ADP
crl-16366	463	48	the	the	DET
crl-16366	463	49	same	same	ADJ
crl-16366	463	50	nmlkj	nmlkj	NOUN
crl-16366	463	51	overall	overall	ADV
crl-16366	463	52	,	,	PUNCT
crl-16366	463	53	i	i	PRON
crl-16366	463	54	liked	like	VERB
crl-16366	463	55	chat	chat	VERB
crl-16366	463	56	less	less	ADJ
crl-16366	463	57	than	than	ADP
crl-16366	463	58	telephone	telephone	NOUN
crl-16366	463	59	nmlkj	nmlkj	NOUN
crl-16366	463	60	please	please	INTJ
crl-16366	463	61	elaborate	elaborate	VERB
crl-16366	463	62	on	on	ADP
crl-16366	463	63	your	your	PRON
crl-16366	463	64	comparison	comparison	NOUN
crl-16366	463	65	between	between	ADP
crl-16366	463	66	the	the	DET
crl-16366	463	67	two	two	NUM
crl-16366	463	68	:	:	PUNCT
crl-16366	463	69	55	55	NUM
crl-16366	463	70	66	66	NUM
crl-16366	463	71	appendix	appendix	NOUN
crl-16366	463	72	e.	e.	PROPN
crl-16366	463	73	chat	chat	PROPN
crl-16366	463	74	online	online	ADJ
crl-16366	463	75	survey	survey	NOUN
crl-16366	463	76	338	338	NUM
crl-16366	463	77	college	college	PROPN
crl-16366	463	78	&	&	CCONJ
crl-16366	463	79	research	research	PROPN
crl-16366	463	80	libraries	library	NOUN
crl-16366	463	81	may	may	AUX
crl-16366	463	82	2014	2014	NUM
crl-16366	463	83	skype	skype	ADJ
crl-16366	463	84	survey	survey	NOUN
crl-16366	463	85	(	(	PUNCT
crl-16366	463	86	master)skype	master)skype	PROPN
crl-16366	463	87	survey	survey	NOUN
crl-16366	463	88	(	(	PUNCT
crl-16366	463	89	master)skype	master)skype	NOUN
crl-16366	463	90	survey	survey	NOUN
crl-16366	463	91	(	(	PUNCT
crl-16366	463	92	master)skype	master)skype	PROPN
crl-16366	463	93	survey	survey	NOUN
crl-16366	463	94	(	(	PUNCT
crl-16366	463	95	master	master	NOUN
crl-16366	463	96	)	)	PUNCT
crl-16366	463	97	please	please	INTJ
crl-16366	463	98	give	give	VERB
crl-16366	463	99	us	we	PRON
crl-16366	463	100	your	your	PRON
crl-16366	463	101	feedback	feedback	NOUN
crl-16366	463	102	on	on	ADP
crl-16366	463	103	receiving	receive	VERB
crl-16366	463	104	assistance	assistance	NOUN
crl-16366	463	105	via	via	ADP
crl-16366	463	106	skype	skype	NOUN
crl-16366	463	107	by	by	ADP
crl-16366	463	108	answering	answer	VERB
crl-16366	463	109	the	the	DET
crl-16366	463	110	following	follow	VERB
crl-16366	463	111	questions	question	NOUN
crl-16366	463	112	.	.	PUNCT
crl-16366	464	1	1	1	X
crl-16366	464	2	.	.	X
crl-16366	464	3	your	your	PRON
crl-16366	464	4	name	name	NOUN
crl-16366	464	5	:	:	PUNCT
crl-16366	464	6	2	2	X
crl-16366	464	7	.	.	PROPN
crl-16366	464	8	to	to	PART
crl-16366	464	9	which	which	PRON
crl-16366	464	10	university	university	NOUN
crl-16366	464	11	library	library	NOUN
crl-16366	464	12	did	do	AUX
crl-16366	464	13	you	you	PRON
crl-16366	464	14	direct	direct	VERB
crl-16366	464	15	your	your	PRON
crl-16366	464	16	questions	question	NOUN
crl-16366	464	17	for	for	ADP
crl-16366	464	18	this	this	DET
crl-16366	464	19	study	study	NOUN
crl-16366	464	20	?	?	PUNCT
crl-16366	465	1	3	3	X
crl-16366	465	2	.	.	X
crl-16366	465	3	please	please	INTJ
crl-16366	465	4	copy	copy	VERB
crl-16366	465	5	and	and	CCONJ
crl-16366	465	6	paste	paste	VERB
crl-16366	465	7	the	the	DET
crl-16366	465	8	first	first	ADJ
crl-16366	465	9	question	question	NOUN
crl-16366	465	10	that	that	PRON
crl-16366	465	11	you	you	PRON
crl-16366	465	12	asked	ask	VERB
crl-16366	465	13	.	.	PUNCT
crl-16366	466	1	4	4	X
crl-16366	466	2	.	.	X
crl-16366	466	3	please	please	INTJ
crl-16366	466	4	provide	provide	VERB
crl-16366	466	5	a	a	DET
crl-16366	466	6	general	general	ADJ
crl-16366	466	7	description	description	NOUN
crl-16366	466	8	of	of	ADP
crl-16366	466	9	the	the	DET
crl-16366	466	10	answer	answer	NOUN
crl-16366	466	11	you	you	PRON
crl-16366	466	12	received	receive	VERB
crl-16366	466	13	to	to	PART
crl-16366	466	14	question	question	VERB
crl-16366	466	15	1	1	NUM
crl-16366	466	16	in	in	ADP
crl-16366	466	17	the	the	DET
crl-16366	466	18	form	form	NOUN
crl-16366	466	19	below	below	ADV
crl-16366	466	20	:	:	PUNCT
crl-16366	466	21	1	1	X
crl-16366	466	22	.	.	X
crl-16366	466	23	 	 	SPACE
crl-16366	466	24	skype	skype	ADJ
crl-16366	466	25	format	format	NOUN
crl-16366	466	26	*	*	PUNCT
crl-16366	466	27	*	*	NOUN
crl-16366	466	28	55	55	NUM
crl-16366	466	29	66	66	NUM
crl-16366	466	30	55	55	NUM
crl-16366	466	31	66	66	NUM
crl-16366	466	32	university	university	NOUN
crl-16366	466	33	anmlkj	anmlkj	NOUN
crl-16366	466	34	university	university	PROPN
crl-16366	466	35	bnmlkj	bnmlkj	PROPN
crl-16366	466	36	appendix	appendix	PROPN
crl-16366	466	37	f.	f.	PROPN
crl-16366	466	38	skype	skype	PROPN
crl-16366	466	39	online	online	PROPN
crl-16366	466	40	survey	survey	NOUN
crl-16366	466	41	a	a	DET
crl-16366	466	42	usability	usability	NOUN
crl-16366	466	43	evaluation	evaluation	NOUN
crl-16366	466	44	of	of	ADP
crl-16366	466	45	academic	academic	ADJ
crl-16366	466	46	virtual	virtual	ADJ
crl-16366	466	47	reference	reference	NOUN
crl-16366	466	48	services	service	NOUN
crl-16366	466	49	339	339	NUM
crl-16366	466	50	appendix	appendix	PROPN
crl-16366	466	51	f.	f.	PROPN
crl-16366	466	52	skype	skype	PROPN
crl-16366	466	53	online	online	PROPN
crl-16366	466	54	surveyskype	surveyskype	PROPN
crl-16366	466	55	survey	survey	NOUN
crl-16366	466	56	(	(	PUNCT
crl-16366	466	57	master)skype	master)skype	PROPN
crl-16366	466	58	survey	survey	NOUN
crl-16366	466	59	(	(	PUNCT
crl-16366	466	60	master)skype	master)skype	NOUN
crl-16366	466	61	survey	survey	NOUN
crl-16366	466	62	(	(	PUNCT
crl-16366	466	63	master)skype	master)skype	PROPN
crl-16366	466	64	survey	survey	NOUN
crl-16366	466	65	(	(	PUNCT
crl-16366	466	66	master	master	NOUN
crl-16366	466	67	)	)	PUNCT
crl-16366	466	68	please	please	INTJ
crl-16366	466	69	give	give	VERB
crl-16366	466	70	us	we	PRON
crl-16366	466	71	your	your	PRON
crl-16366	466	72	feedback	feedback	NOUN
crl-16366	466	73	on	on	ADP
crl-16366	466	74	receiving	receive	VERB
crl-16366	466	75	assistance	assistance	NOUN
crl-16366	466	76	via	via	ADP
crl-16366	466	77	skype	skype	NOUN
crl-16366	466	78	by	by	ADP
crl-16366	466	79	answering	answer	VERB
crl-16366	466	80	the	the	DET
crl-16366	466	81	following	follow	VERB
crl-16366	466	82	questions	question	NOUN
crl-16366	466	83	.	.	PUNCT
crl-16366	467	1	1	1	X
crl-16366	467	2	.	.	X
crl-16366	467	3	your	your	PRON
crl-16366	467	4	name	name	NOUN
crl-16366	467	5	:	:	PUNCT
crl-16366	467	6	2	2	X
crl-16366	467	7	.	.	PROPN
crl-16366	467	8	to	to	PART
crl-16366	467	9	which	which	PRON
crl-16366	467	10	university	university	NOUN
crl-16366	467	11	library	library	NOUN
crl-16366	467	12	did	do	AUX
crl-16366	467	13	you	you	PRON
crl-16366	467	14	direct	direct	VERB
crl-16366	467	15	your	your	PRON
crl-16366	467	16	questions	question	NOUN
crl-16366	467	17	for	for	ADP
crl-16366	467	18	this	this	DET
crl-16366	467	19	study	study	NOUN
crl-16366	467	20	?	?	PUNCT
crl-16366	468	1	3	3	X
crl-16366	468	2	.	.	X
crl-16366	468	3	please	please	INTJ
crl-16366	468	4	copy	copy	VERB
crl-16366	468	5	and	and	CCONJ
crl-16366	468	6	paste	paste	VERB
crl-16366	468	7	the	the	DET
crl-16366	468	8	first	first	ADJ
crl-16366	468	9	question	question	NOUN
crl-16366	468	10	that	that	PRON
crl-16366	468	11	you	you	PRON
crl-16366	468	12	asked	ask	VERB
crl-16366	468	13	.	.	PUNCT
crl-16366	469	1	4	4	X
crl-16366	469	2	.	.	X
crl-16366	469	3	please	please	INTJ
crl-16366	469	4	provide	provide	VERB
crl-16366	469	5	a	a	DET
crl-16366	469	6	general	general	ADJ
crl-16366	469	7	description	description	NOUN
crl-16366	469	8	of	of	ADP
crl-16366	469	9	the	the	DET
crl-16366	469	10	answer	answer	NOUN
crl-16366	469	11	you	you	PRON
crl-16366	469	12	received	receive	VERB
crl-16366	469	13	to	to	PART
crl-16366	469	14	question	question	VERB
crl-16366	469	15	1	1	NUM
crl-16366	469	16	in	in	ADP
crl-16366	469	17	the	the	DET
crl-16366	469	18	form	form	NOUN
crl-16366	469	19	below	below	ADV
crl-16366	469	20	:	:	PUNCT
crl-16366	469	21	1	1	X
crl-16366	469	22	.	.	X
crl-16366	469	23	 	 	SPACE
crl-16366	469	24	skype	skype	ADJ
crl-16366	469	25	format	format	NOUN
crl-16366	469	26	*	*	PUNCT
crl-16366	469	27	*	*	NOUN
crl-16366	469	28	55	55	NUM
crl-16366	469	29	66	66	NUM
crl-16366	469	30	55	55	NUM
crl-16366	469	31	66	66	NUM
crl-16366	469	32	university	university	NOUN
crl-16366	469	33	anmlkj	anmlkj	NOUN
crl-16366	469	34	university	university	PROPN
crl-16366	469	35	bnmlkj	bnmlkj	NOUN
crl-16366	469	36	skype	skype	PROPN
crl-16366	469	37	survey	survey	NOUN
crl-16366	469	38	(	(	PUNCT
crl-16366	469	39	master)skype	master)skype	PROPN
crl-16366	469	40	survey	survey	NOUN
crl-16366	469	41	(	(	PUNCT
crl-16366	469	42	master)skype	master)skype	NOUN
crl-16366	469	43	survey	survey	NOUN
crl-16366	469	44	(	(	PUNCT
crl-16366	469	45	master)skype	master)skype	PROPN
crl-16366	469	46	survey	survey	NOUN
crl-16366	469	47	(	(	PUNCT
crl-16366	469	48	master	master	NOUN
crl-16366	469	49	)	)	PUNCT
crl-16366	469	50	5	5	X
crl-16366	469	51	.	.	PUNCT
crl-16366	469	52	approximately	approximately	ADV
crl-16366	469	53	how	how	SCONJ
crl-16366	469	54	long	long	ADJ
crl-16366	469	55	,	,	PUNCT
crl-16366	469	56	from	from	ADP
crl-16366	469	57	start	start	NOUN
crl-16366	469	58	 	 	SPACE
crl-16366	469	59	to	to	PART
crl-16366	469	60	 	 	SPACE
crl-16366	469	61	finish	finish	VERB
crl-16366	469	62	,	,	PUNCT
crl-16366	469	63	did	do	AUX
crl-16366	469	64	it	it	PRON
crl-16366	469	65	take	take	VERB
crl-16366	469	66	for	for	SCONJ
crl-16366	469	67	your	your	PRON
crl-16366	469	68	question	question	NOUN
crl-16366	469	69	to	to	PART
crl-16366	469	70	be	be	AUX
crl-16366	469	71	answered	answer	VERB
crl-16366	469	72	?	?	PUNCT
crl-16366	470	1	6	6	NUM
crl-16366	470	2	.	.	PUNCT
crl-16366	470	3	on	on	ADP
crl-16366	470	4	a	a	DET
crl-16366	470	5	scale	scale	NOUN
crl-16366	470	6	from	from	ADP
crl-16366	470	7	1—10	1—10	NUM
crl-16366	470	8	(	(	PUNCT
crl-16366	470	9	1	1	NUM
crl-16366	470	10	=	=	NUM
crl-16366	470	11	lowest	low	ADJ
crl-16366	470	12	,	,	PUNCT
crl-16366	470	13	10	10	NUM
crl-16366	470	14	=	=	NUM
crl-16366	470	15	highest	high	ADJ
crl-16366	470	16	satsifaction	satsifaction	NOUN
crl-16366	470	17	)	)	PUNCT
crl-16366	470	18	,	,	PUNCT
crl-16366	470	19	rate	rate	VERB
crl-16366	470	20	how	how	SCONJ
crl-16366	470	21	satisfied	satisfied	ADJ
crl-16366	470	22	you	you	PRON
crl-16366	470	23	were	be	AUX
crl-16366	470	24	with	with	ADP
crl-16366	470	25	the	the	DET
crl-16366	470	26	overall	overall	ADJ
crl-16366	470	27	experience	experience	NOUN
crl-16366	470	28	in	in	ADP
crl-16366	470	29	getting	get	VERB
crl-16366	470	30	your	your	PRON
crl-16366	470	31	first	first	ADJ
crl-16366	470	32	question	question	NOUN
crl-16366	470	33	answered	answer	VERB
crl-16366	470	34	.	.	PUNCT
crl-16366	471	1	less	less	ADJ
crl-16366	471	2	than	than	ADP
crl-16366	471	3	1	1	NUM
crl-16366	471	4	minute	minute	NOUN
crl-16366	471	5	nmlkj	nmlkj	ADJ
crl-16366	471	6	1–5	1–5	NUM
crl-16366	471	7	minutes	minute	NOUN
crl-16366	471	8	nmlkj	nmlkj	NOUN
crl-16366	471	9	6–10	6–10	NUM
crl-16366	471	10	minutes	minute	NOUN
crl-16366	471	11	nmlkj	nmlkj	PROPN
crl-16366	471	12	11–15	11–15	NUM
crl-16366	471	13	minutes	minute	NOUN
crl-16366	471	14	nmlkj	nmlkj	PROPN
crl-16366	471	15	16–30	16–30	NUM
crl-16366	471	16	minutes	minute	NOUN
crl-16366	471	17	nmlkj	nmlkj	PROPN
crl-16366	471	18	31–60	31–60	PROPN
crl-16366	471	19	minutes	minute	NOUN
crl-16366	471	20	nmlkj	nmlkj	NOUN
crl-16366	471	21	1–2	1–2	NUM
crl-16366	471	22	hours	hour	NOUN
crl-16366	471	23	nmlkj	nmlkj	NOUN
crl-16366	471	24	2	2	NUM
crl-16366	471	25	+	+	NUM
crl-16366	471	26	hours	hour	NOUN
crl-16366	471	27	nmlkj	nmlkj	ADJ
crl-16366	472	1	please	please	INTJ
crl-16366	472	2	elaborate	elaborate	VERB
crl-16366	472	3	if	if	SCONJ
crl-16366	472	4	you	you	PRON
crl-16366	472	5	would	would	AUX
crl-16366	472	6	like	like	VERB
crl-16366	472	7	to	to	ADP
crl-16366	472	8	:	:	PUNCT
crl-16366	472	9	55	55	NUM
crl-16366	472	10	66	66	NUM
crl-16366	472	11	1	1	NUM
crl-16366	472	12	(	(	PUNCT
crl-16366	472	13	lowest	low	ADJ
crl-16366	472	14	)	)	PUNCT
crl-16366	472	15	nmlkj	nmlkj	NOUN
crl-16366	472	16	2	2	NUM
crl-16366	472	17	nmlkj	nmlkj	NOUN
crl-16366	472	18	3	3	NUM
crl-16366	472	19	nmlkj	nmlkj	NOUN
crl-16366	472	20	4	4	NUM
crl-16366	472	21	nmlkj	nmlkj	NOUN
crl-16366	472	22	5	5	NUM
crl-16366	472	23	nmlkj	nmlkj	NOUN
crl-16366	472	24	6	6	NUM
crl-16366	472	25	nmlkj	nmlkj	NOUN
crl-16366	472	26	7	7	NUM
crl-16366	472	27	nmlkj	nmlkj	NOUN
crl-16366	472	28	8	8	NUM
crl-16366	472	29	nmlkj	nmlkj	NOUN
crl-16366	472	30	9	9	NUM
crl-16366	472	31	nmlkj	nmlkj	NOUN
crl-16366	472	32	10	10	NUM
crl-16366	472	33	(	(	PUNCT
crl-16366	472	34	highest	high	ADJ
crl-16366	472	35	)	)	PUNCT
crl-16366	472	36	nmlkj	nmlkj	NOUN
crl-16366	472	37	please	please	INTJ
crl-16366	472	38	elaborate	elaborate	VERB
crl-16366	472	39	on	on	ADP
crl-16366	472	40	why	why	SCONJ
crl-16366	472	41	you	you	PRON
crl-16366	472	42	rated	rate	VERB
crl-16366	472	43	as	as	SCONJ
crl-16366	472	44	you	you	PRON
crl-16366	472	45	did	do	VERB
crl-16366	472	46	(	(	PUNCT
crl-16366	472	47	quicker	quick	ADJ
crl-16366	472	48	/	/	SYM
crl-16366	472	49	slower	slow	ADJ
crl-16366	472	50	response	response	NOUN
crl-16366	472	51	than	than	SCONJ
crl-16366	472	52	expected;	expected;	SPACE
crl-16366	472	53	response	response	NOUN
crl-16366	472	54	was	be	AUX
crl-16366	472	55	adequate;	adequate;	SPACE
crl-16366	472	56	general	general	PROPN
crl-16366	472	57	comfort	comfort	PROPN
crl-16366	472	58	level	level	NOUN
crl-16366	472	59	in	in	ADP
crl-16366	472	60	asking	ask	VERB
crl-16366	472	61	question	question	NOUN
crl-16366	472	62	,	,	PUNCT
crl-16366	472	63	etc	etc	X
crl-16366	472	64	.	.	X
crl-16366	472	65	):	):	PUNCT
crl-16366	472	66	55	55	NUM
crl-16366	472	67	66	66	NUM
crl-16366	472	68	340	340	NUM
crl-16366	472	69	college	college	NOUN
crl-16366	472	70	&	&	CCONJ
crl-16366	472	71	research	research	PROPN
crl-16366	472	72	libraries	library	NOUN
crl-16366	472	73	may	may	AUX
crl-16366	472	74	2014	2014	NUM
crl-16366	472	75	skype	skype	ADJ
crl-16366	472	76	survey	survey	NOUN
crl-16366	472	77	(	(	PUNCT
crl-16366	472	78	master)skype	master)skype	PROPN
crl-16366	472	79	survey	survey	NOUN
crl-16366	472	80	(	(	PUNCT
crl-16366	472	81	master)skype	master)skype	NOUN
crl-16366	472	82	survey	survey	NOUN
crl-16366	472	83	(	(	PUNCT
crl-16366	472	84	master)skype	master)skype	PROPN
crl-16366	472	85	survey	survey	NOUN
crl-16366	472	86	(	(	PUNCT
crl-16366	472	87	master	master	NOUN
crl-16366	472	88	)	)	PUNCT
crl-16366	473	1	7	7	X
crl-16366	473	2	.	.	X
crl-16366	473	3	please	please	INTJ
crl-16366	473	4	copy	copy	VERB
crl-16366	473	5	and	and	CCONJ
crl-16366	473	6	paste	paste	VERB
crl-16366	473	7	the	the	DET
crl-16366	473	8	second	second	ADJ
crl-16366	473	9	question	question	NOUN
crl-16366	473	10	that	that	PRON
crl-16366	473	11	you	you	PRON
crl-16366	473	12	asked	ask	VERB
crl-16366	473	13	.	.	PUNCT
crl-16366	474	1	8	8	X
crl-16366	474	2	.	.	X
crl-16366	474	3	please	please	INTJ
crl-16366	474	4	provide	provide	VERB
crl-16366	474	5	a	a	DET
crl-16366	474	6	general	general	ADJ
crl-16366	474	7	description	description	NOUN
crl-16366	474	8	of	of	ADP
crl-16366	474	9	the	the	DET
crl-16366	474	10	answer	answer	NOUN
crl-16366	474	11	you	you	PRON
crl-16366	474	12	received	receive	VERB
crl-16366	474	13	to	to	PART
crl-16366	474	14	question	question	VERB
crl-16366	474	15	2	2	NUM
crl-16366	474	16	in	in	ADP
crl-16366	474	17	the	the	DET
crl-16366	474	18	form	form	NOUN
crl-16366	474	19	below	below	ADV
crl-16366	474	20	:	:	PUNCT
crl-16366	474	21	9	9	X
crl-16366	474	22	.	.	PUNCT
crl-16366	474	23	approximately	approximately	ADV
crl-16366	474	24	how	how	SCONJ
crl-16366	474	25	long	long	ADJ
crl-16366	474	26	,	,	PUNCT
crl-16366	474	27	from	from	ADP
crl-16366	474	28	start	start	NOUN
crl-16366	474	29	 	 	SPACE
crl-16366	474	30	to	to	PART
crl-16366	474	31	 	 	SPACE
crl-16366	474	32	finish	finish	VERB
crl-16366	474	33	,	,	PUNCT
crl-16366	474	34	did	do	AUX
crl-16366	474	35	it	it	PRON
crl-16366	474	36	take	take	VERB
crl-16366	474	37	for	for	SCONJ
crl-16366	474	38	your	your	PRON
crl-16366	474	39	question	question	NOUN
crl-16366	474	40	to	to	PART
crl-16366	474	41	be	be	AUX
crl-16366	474	42	answered	answer	VERB
crl-16366	474	43	?	?	PUNCT
crl-16366	475	1	*	*	PUNCT
crl-16366	475	2	55	55	NUM
crl-16366	475	3	66	66	NUM
crl-16366	475	4	55	55	NUM
crl-16366	475	5	66	66	NUM
crl-16366	475	6	less	less	ADJ
crl-16366	475	7	than	than	ADP
crl-16366	475	8	1	1	NUM
crl-16366	475	9	minute	minute	NOUN
crl-16366	475	10	nmlkj	nmlkj	ADJ
crl-16366	475	11	1–5	1–5	NUM
crl-16366	475	12	minutes	minute	NOUN
crl-16366	475	13	nmlkj	nmlkj	NOUN
crl-16366	475	14	6–10	6–10	NUM
crl-16366	475	15	minutes	minute	NOUN
crl-16366	475	16	nmlkj	nmlkj	PROPN
crl-16366	475	17	11–15	11–15	NUM
crl-16366	475	18	minutes	minute	NOUN
crl-16366	475	19	nmlkj	nmlkj	PROPN
crl-16366	475	20	16–30	16–30	NUM
crl-16366	475	21	minutes	minute	NOUN
crl-16366	475	22	nmlkj	nmlkj	PROPN
crl-16366	475	23	31–60	31–60	PROPN
crl-16366	475	24	minutes	minute	NOUN
crl-16366	475	25	nmlkj	nmlkj	NOUN
crl-16366	475	26	1–2	1–2	NUM
crl-16366	475	27	hours	hour	NOUN
crl-16366	475	28	nmlkj	nmlkj	NOUN
crl-16366	475	29	2	2	NUM
crl-16366	475	30	+	+	NUM
crl-16366	475	31	hours	hour	NOUN
crl-16366	475	32	nmlkj	nmlkj	ADJ
crl-16366	476	1	please	please	INTJ
crl-16366	476	2	elaborate	elaborate	VERB
crl-16366	476	3	if	if	SCONJ
crl-16366	476	4	you	you	PRON
crl-16366	476	5	would	would	AUX
crl-16366	476	6	like	like	VERB
crl-16366	476	7	to	to	ADP
crl-16366	476	8	:	:	PUNCT
crl-16366	476	9	55	55	NUM
crl-16366	476	10	66	66	NUM
crl-16366	476	11	appendix	appendix	PROPN
crl-16366	476	12	f.	f.	PROPN
crl-16366	476	13	skype	skype	PROPN
crl-16366	476	14	online	online	PROPN
crl-16366	476	15	surveyskype	surveyskype	PROPN
crl-16366	476	16	survey	survey	NOUN
crl-16366	476	17	(	(	PUNCT
crl-16366	476	18	master)skype	master)skype	PROPN
crl-16366	476	19	survey	survey	NOUN
crl-16366	476	20	(	(	PUNCT
crl-16366	476	21	master)skype	master)skype	NOUN
crl-16366	476	22	survey	survey	NOUN
crl-16366	476	23	(	(	PUNCT
crl-16366	476	24	master)skype	master)skype	PROPN
crl-16366	476	25	survey	survey	NOUN
crl-16366	476	26	(	(	PUNCT
crl-16366	476	27	master	master	NOUN
crl-16366	476	28	)	)	PUNCT
crl-16366	476	29	please	please	INTJ
crl-16366	476	30	give	give	VERB
crl-16366	476	31	us	we	PRON
crl-16366	476	32	your	your	PRON
crl-16366	476	33	feedback	feedback	NOUN
crl-16366	476	34	on	on	ADP
crl-16366	476	35	receiving	receive	VERB
crl-16366	476	36	assistance	assistance	NOUN
crl-16366	476	37	via	via	ADP
crl-16366	476	38	skype	skype	NOUN
crl-16366	476	39	by	by	ADP
crl-16366	476	40	answering	answer	VERB
crl-16366	476	41	the	the	DET
crl-16366	476	42	following	follow	VERB
crl-16366	476	43	questions	question	NOUN
crl-16366	476	44	.	.	PUNCT
crl-16366	477	1	1	1	X
crl-16366	477	2	.	.	X
crl-16366	477	3	your	your	PRON
crl-16366	477	4	name	name	NOUN
crl-16366	477	5	:	:	PUNCT
crl-16366	477	6	2	2	X
crl-16366	477	7	.	.	PROPN
crl-16366	477	8	to	to	PART
crl-16366	477	9	which	which	PRON
crl-16366	477	10	university	university	NOUN
crl-16366	477	11	library	library	NOUN
crl-16366	477	12	did	do	AUX
crl-16366	477	13	you	you	PRON
crl-16366	477	14	direct	direct	VERB
crl-16366	477	15	your	your	PRON
crl-16366	477	16	questions	question	NOUN
crl-16366	477	17	for	for	ADP
crl-16366	477	18	this	this	DET
crl-16366	477	19	study	study	NOUN
crl-16366	477	20	?	?	PUNCT
crl-16366	478	1	3	3	X
crl-16366	478	2	.	.	X
crl-16366	478	3	please	please	INTJ
crl-16366	478	4	copy	copy	VERB
crl-16366	478	5	and	and	CCONJ
crl-16366	478	6	paste	paste	VERB
crl-16366	478	7	the	the	DET
crl-16366	478	8	first	first	ADJ
crl-16366	478	9	question	question	NOUN
crl-16366	478	10	that	that	PRON
crl-16366	478	11	you	you	PRON
crl-16366	478	12	asked	ask	VERB
crl-16366	478	13	.	.	PUNCT
crl-16366	479	1	4	4	X
crl-16366	479	2	.	.	X
crl-16366	479	3	please	please	INTJ
crl-16366	479	4	provide	provide	VERB
crl-16366	479	5	a	a	DET
crl-16366	479	6	general	general	ADJ
crl-16366	479	7	description	description	NOUN
crl-16366	479	8	of	of	ADP
crl-16366	479	9	the	the	DET
crl-16366	479	10	answer	answer	NOUN
crl-16366	479	11	you	you	PRON
crl-16366	479	12	received	receive	VERB
crl-16366	479	13	to	to	PART
crl-16366	479	14	question	question	VERB
crl-16366	479	15	1	1	NUM
crl-16366	479	16	in	in	ADP
crl-16366	479	17	the	the	DET
crl-16366	479	18	form	form	NOUN
crl-16366	479	19	below	below	ADV
crl-16366	479	20	:	:	PUNCT
crl-16366	479	21	1	1	X
crl-16366	479	22	.	.	X
crl-16366	479	23	 	 	SPACE
crl-16366	479	24	skype	skype	ADJ
crl-16366	479	25	format	format	NOUN
crl-16366	479	26	*	*	PUNCT
crl-16366	479	27	*	*	NOUN
crl-16366	479	28	55	55	NUM
crl-16366	479	29	66	66	NUM
crl-16366	479	30	55	55	NUM
crl-16366	479	31	66	66	NUM
crl-16366	479	32	university	university	NOUN
crl-16366	479	33	anmlkj	anmlkj	NOUN
crl-16366	479	34	university	university	PROPN
crl-16366	479	35	bnmlkj	bnmlkj	NOUN
crl-16366	479	36	a	a	DET
crl-16366	479	37	usability	usability	NOUN
crl-16366	479	38	evaluation	evaluation	NOUN
crl-16366	479	39	of	of	ADP
crl-16366	479	40	academic	academic	ADJ
crl-16366	479	41	virtual	virtual	ADJ
crl-16366	479	42	reference	reference	NOUN
crl-16366	479	43	services	service	NOUN
crl-16366	479	44	341	341	NUM
crl-16366	479	45	appendix	appendix	PROPN
crl-16366	479	46	f.	f.	PROPN
crl-16366	479	47	skype	skype	PROPN
crl-16366	479	48	online	online	PROPN
crl-16366	479	49	surveyskype	surveyskype	PROPN
crl-16366	479	50	survey	survey	NOUN
crl-16366	479	51	(	(	PUNCT
crl-16366	479	52	master)skype	master)skype	PROPN
crl-16366	479	53	survey	survey	NOUN
crl-16366	479	54	(	(	PUNCT
crl-16366	479	55	master)skype	master)skype	NOUN
crl-16366	479	56	survey	survey	NOUN
crl-16366	479	57	(	(	PUNCT
crl-16366	479	58	master)skype	master)skype	PROPN
crl-16366	479	59	survey	survey	NOUN
crl-16366	479	60	(	(	PUNCT
crl-16366	479	61	master	master	NOUN
crl-16366	479	62	)	)	PUNCT
crl-16366	479	63	please	please	INTJ
crl-16366	479	64	give	give	VERB
crl-16366	479	65	us	we	PRON
crl-16366	479	66	your	your	PRON
crl-16366	479	67	feedback	feedback	NOUN
crl-16366	479	68	on	on	ADP
crl-16366	479	69	receiving	receive	VERB
crl-16366	479	70	assistance	assistance	NOUN
crl-16366	479	71	via	via	ADP
crl-16366	479	72	skype	skype	NOUN
crl-16366	479	73	by	by	ADP
crl-16366	479	74	answering	answer	VERB
crl-16366	479	75	the	the	DET
crl-16366	479	76	following	follow	VERB
crl-16366	479	77	questions	question	NOUN
crl-16366	479	78	.	.	PUNCT
crl-16366	480	1	1	1	X
crl-16366	480	2	.	.	X
crl-16366	480	3	your	your	PRON
crl-16366	480	4	name	name	NOUN
crl-16366	480	5	:	:	PUNCT
crl-16366	480	6	2	2	X
crl-16366	480	7	.	.	PROPN
crl-16366	480	8	to	to	PART
crl-16366	480	9	which	which	PRON
crl-16366	480	10	university	university	NOUN
crl-16366	480	11	library	library	NOUN
crl-16366	480	12	did	do	AUX
crl-16366	480	13	you	you	PRON
crl-16366	480	14	direct	direct	VERB
crl-16366	480	15	your	your	PRON
crl-16366	480	16	questions	question	NOUN
crl-16366	480	17	for	for	ADP
crl-16366	480	18	this	this	DET
crl-16366	480	19	study	study	NOUN
crl-16366	480	20	?	?	PUNCT
crl-16366	481	1	3	3	X
crl-16366	481	2	.	.	X
crl-16366	481	3	please	please	INTJ
crl-16366	481	4	copy	copy	VERB
crl-16366	481	5	and	and	CCONJ
crl-16366	481	6	paste	paste	VERB
crl-16366	481	7	the	the	DET
crl-16366	481	8	first	first	ADJ
crl-16366	481	9	question	question	NOUN
crl-16366	481	10	that	that	PRON
crl-16366	481	11	you	you	PRON
crl-16366	481	12	asked	ask	VERB
crl-16366	481	13	.	.	PUNCT
crl-16366	482	1	4	4	X
crl-16366	482	2	.	.	X
crl-16366	482	3	please	please	INTJ
crl-16366	482	4	provide	provide	VERB
crl-16366	482	5	a	a	DET
crl-16366	482	6	general	general	ADJ
crl-16366	482	7	description	description	NOUN
crl-16366	482	8	of	of	ADP
crl-16366	482	9	the	the	DET
crl-16366	482	10	answer	answer	NOUN
crl-16366	482	11	you	you	PRON
crl-16366	482	12	received	receive	VERB
crl-16366	482	13	to	to	PART
crl-16366	482	14	question	question	VERB
crl-16366	482	15	1	1	NUM
crl-16366	482	16	in	in	ADP
crl-16366	482	17	the	the	DET
crl-16366	482	18	form	form	NOUN
crl-16366	482	19	below	below	ADV
crl-16366	482	20	:	:	PUNCT
crl-16366	482	21	1	1	X
crl-16366	482	22	.	.	X
crl-16366	482	23	 	 	SPACE
crl-16366	482	24	skype	skype	ADJ
crl-16366	482	25	format	format	NOUN
crl-16366	482	26	*	*	PUNCT
crl-16366	482	27	*	*	NOUN
crl-16366	482	28	55	55	NUM
crl-16366	482	29	66	66	NUM
crl-16366	482	30	55	55	NUM
crl-16366	482	31	66	66	NUM
crl-16366	482	32	university	university	NOUN
crl-16366	482	33	anmlkj	anmlkj	NOUN
crl-16366	482	34	university	university	PROPN
crl-16366	482	35	bnmlkj	bnmlkj	NOUN
crl-16366	482	36	skype	skype	PROPN
crl-16366	482	37	survey	survey	NOUN
crl-16366	482	38	(	(	PUNCT
crl-16366	482	39	master)skype	master)skype	PROPN
crl-16366	482	40	survey	survey	NOUN
crl-16366	482	41	(	(	PUNCT
crl-16366	482	42	master)skype	master)skype	NOUN
crl-16366	482	43	survey	survey	NOUN
crl-16366	482	44	(	(	PUNCT
crl-16366	482	45	master)skype	master)skype	PROPN
crl-16366	482	46	survey	survey	NOUN
crl-16366	482	47	(	(	PUNCT
crl-16366	482	48	master	master	NOUN
crl-16366	482	49	)	)	PUNCT
crl-16366	482	50	10	10	NUM
crl-16366	482	51	.	.	PUNCT
crl-16366	483	1	on	on	ADP
crl-16366	483	2	a	a	DET
crl-16366	483	3	scale	scale	NOUN
crl-16366	483	4	from	from	ADP
crl-16366	483	5	1—10	1—10	NUM
crl-16366	483	6	(	(	PUNCT
crl-16366	483	7	1	1	NUM
crl-16366	483	8	=	=	NUM
crl-16366	483	9	lowest	low	ADJ
crl-16366	483	10	,	,	PUNCT
crl-16366	483	11	10	10	NUM
crl-16366	483	12	=	=	NUM
crl-16366	483	13	highest	high	ADJ
crl-16366	483	14	satsifaction	satsifaction	NOUN
crl-16366	483	15	)	)	PUNCT
crl-16366	483	16	,	,	PUNCT
crl-16366	483	17	rate	rate	VERB
crl-16366	483	18	how	how	SCONJ
crl-16366	483	19	satisfied	satisfied	ADJ
crl-16366	483	20	you	you	PRON
crl-16366	483	21	were	be	AUX
crl-16366	483	22	with	with	ADP
crl-16366	483	23	the	the	DET
crl-16366	483	24	overall	overall	ADJ
crl-16366	483	25	experience	experience	NOUN
crl-16366	483	26	in	in	ADP
crl-16366	483	27	getting	get	VERB
crl-16366	483	28	your	your	PRON
crl-16366	483	29	second	second	ADJ
crl-16366	483	30	question	question	NOUN
crl-16366	483	31	answered	answer	VERB
crl-16366	483	32	.	.	PUNCT
crl-16366	484	1	11	11	NUM
crl-16366	484	2	.	.	PUNCT
crl-16366	485	1	overall	overall	ADJ
crl-16366	485	2	,	,	PUNCT
crl-16366	485	3	using	use	VERB
crl-16366	485	4	a	a	DET
crl-16366	485	5	scale	scale	NOUN
crl-16366	485	6	from	from	ADP
crl-16366	485	7	1—10	1—10	NUM
crl-16366	485	8	(	(	PUNCT
crl-16366	485	9	1	1	NUM
crl-16366	485	10	=	=	NUM
crl-16366	485	11	lowest	low	ADJ
crl-16366	485	12	,	,	PUNCT
crl-16366	485	13	10	10	NUM
crl-16366	485	14	=	=	NUM
crl-16366	485	15	highest	high	ADJ
crl-16366	485	16	satsifaction	satsifaction	NOUN
crl-16366	485	17	)	)	PUNCT
crl-16366	485	18	,	,	PUNCT
crl-16366	485	19	rate	rate	VERB
crl-16366	485	20	how	how	SCONJ
crl-16366	485	21	satisfied	satisfied	ADJ
crl-16366	485	22	you	you	PRON
crl-16366	485	23	were	be	AUX
crl-16366	485	24	with	with	ADP
crl-16366	485	25	the	the	DET
crl-16366	485	26	overall	overall	ADJ
crl-16366	485	27	reference	reference	NOUN
crl-16366	485	28	assistance	assistance	NOUN
crl-16366	485	29	you	you	PRON
crl-16366	485	30	received	receive	VERB
crl-16366	485	31	using	use	VERB
crl-16366	485	32	skype	skype	NOUN
crl-16366	485	33	.	.	PUNCT
crl-16366	486	1	1	1	X
crl-16366	486	2	(	(	PUNCT
crl-16366	486	3	lowest	low	ADJ
crl-16366	486	4	)	)	PUNCT
crl-16366	486	5	nmlkj	nmlkj	NOUN
crl-16366	486	6	2	2	NUM
crl-16366	486	7	nmlkj	nmlkj	NOUN
crl-16366	486	8	3	3	NUM
crl-16366	486	9	nmlkj	nmlkj	NOUN
crl-16366	486	10	4	4	NUM
crl-16366	486	11	nmlkj	nmlkj	NOUN
crl-16366	486	12	5	5	NUM
crl-16366	486	13	nmlkj	nmlkj	NOUN
crl-16366	486	14	6	6	NUM
crl-16366	486	15	nmlkj	nmlkj	NOUN
crl-16366	486	16	7	7	NUM
crl-16366	486	17	nmlkj	nmlkj	NOUN
crl-16366	486	18	8	8	NUM
crl-16366	486	19	nmlkj	nmlkj	NOUN
crl-16366	486	20	9	9	NUM
crl-16366	486	21	nmlkj	nmlkj	NOUN
crl-16366	486	22	10	10	NUM
crl-16366	486	23	(	(	PUNCT
crl-16366	486	24	highest	high	ADJ
crl-16366	486	25	)	)	PUNCT
crl-16366	486	26	nmlkj	nmlkj	NOUN
crl-16366	486	27	please	please	INTJ
crl-16366	486	28	elaborate	elaborate	VERB
crl-16366	486	29	on	on	ADP
crl-16366	486	30	why	why	SCONJ
crl-16366	486	31	you	you	PRON
crl-16366	486	32	rated	rate	VERB
crl-16366	486	33	as	as	SCONJ
crl-16366	486	34	you	you	PRON
crl-16366	486	35	did	do	VERB
crl-16366	486	36	(	(	PUNCT
crl-16366	486	37	quicker	quick	ADJ
crl-16366	486	38	/	/	SYM
crl-16366	486	39	slower	slow	ADJ
crl-16366	486	40	response	response	NOUN
crl-16366	486	41	than	than	SCONJ
crl-16366	486	42	expected;	expected;	SPACE
crl-16366	486	43	response	response	NOUN
crl-16366	486	44	was	be	AUX
crl-16366	486	45	adequate;	adequate;	SPACE
crl-16366	486	46	general	general	PROPN
crl-16366	486	47	comfort	comfort	PROPN
crl-16366	486	48	level	level	NOUN
crl-16366	486	49	in	in	ADP
crl-16366	486	50	asking	ask	VERB
crl-16366	486	51	question	question	NOUN
crl-16366	486	52	,	,	PUNCT
crl-16366	486	53	etc	etc	X
crl-16366	486	54	.	.	X
crl-16366	486	55	):	):	PUNCT
crl-16366	486	56	55	55	NUM
crl-16366	486	57	66	66	NUM
crl-16366	486	58	1	1	NUM
crl-16366	486	59	(	(	PUNCT
crl-16366	486	60	lowest	low	ADJ
crl-16366	486	61	)	)	PUNCT
crl-16366	486	62	nmlkj	nmlkj	NOUN
crl-16366	486	63	2	2	NUM
crl-16366	486	64	nmlkj	nmlkj	NOUN
crl-16366	486	65	3	3	NUM
crl-16366	486	66	nmlkj	nmlkj	NOUN
crl-16366	486	67	4	4	NUM
crl-16366	486	68	nmlkj	nmlkj	NOUN
crl-16366	486	69	5	5	NUM
crl-16366	486	70	nmlkj	nmlkj	NOUN
crl-16366	486	71	6	6	NUM
crl-16366	486	72	nmlkj	nmlkj	NOUN
crl-16366	486	73	7	7	NUM
crl-16366	486	74	nmlkj	nmlkj	NOUN
crl-16366	486	75	8	8	NUM
crl-16366	486	76	nmlkj	nmlkj	NOUN
crl-16366	486	77	9	9	NUM
crl-16366	486	78	nmlkj	nmlkj	NOUN
crl-16366	486	79	10	10	NUM
crl-16366	486	80	(	(	PUNCT
crl-16366	486	81	highest	high	ADJ
crl-16366	486	82	)	)	PUNCT
crl-16366	486	83	nmlkj	nmlkj	NOUN
crl-16366	486	84	please	please	INTJ
crl-16366	486	85	elaborate	elaborate	VERB
crl-16366	486	86	on	on	ADP
crl-16366	486	87	why	why	SCONJ
crl-16366	486	88	you	you	PRON
crl-16366	486	89	rated	rate	VERB
crl-16366	486	90	as	as	SCONJ
crl-16366	486	91	you	you	PRON
crl-16366	486	92	did	do	VERB
crl-16366	486	93	:	:	PUNCT
crl-16366	486	94	55	55	NUM
crl-16366	486	95	66	66	NUM
crl-16366	486	96	skype	skype	ADJ
crl-16366	486	97	survey	survey	NOUN
crl-16366	486	98	(	(	PUNCT
crl-16366	486	99	master)skype	master)skype	PROPN
crl-16366	486	100	survey	survey	NOUN
crl-16366	486	101	(	(	PUNCT
crl-16366	486	102	master)skype	master)skype	NOUN
crl-16366	486	103	survey	survey	NOUN
crl-16366	486	104	(	(	PUNCT
crl-16366	486	105	master)skype	master)skype	PROPN
crl-16366	486	106	survey	survey	NOUN
crl-16366	486	107	(	(	PUNCT
crl-16366	486	108	master	master	NOUN
crl-16366	486	109	)	)	PUNCT
crl-16366	486	110	12	12	NUM
crl-16366	486	111	.	.	PUNCT
crl-16366	487	1	how	how	SCONJ
crl-16366	487	2	did	do	AUX
crl-16366	487	3	the	the	DET
crl-16366	487	4	assistance	assistance	NOUN
crl-16366	487	5	you	you	PRON
crl-16366	487	6	received	receive	VERB
crl-16366	487	7	via	via	ADP
crl-16366	487	8	skype	skype	ADJ
crl-16366	487	9	compare	compare	VERB
crl-16366	487	10	overall	overall	ADV
crl-16366	487	11	to	to	ADP
crl-16366	487	12	e	e	NOUN
crl-16366	487	13	-	-	NOUN
crl-16366	487	14	mail	mail	NOUN
crl-16366	487	15	?	?	PUNCT
crl-16366	488	1	13	13	NUM
crl-16366	488	2	.	.	PUNCT
crl-16366	489	1	how	how	SCONJ
crl-16366	489	2	did	do	AUX
crl-16366	489	3	the	the	DET
crl-16366	489	4	assistance	assistance	NOUN
crl-16366	489	5	you	you	PRON
crl-16366	489	6	received	receive	VERB
crl-16366	489	7	via	via	ADP
crl-16366	489	8	skype	skype	ADJ
crl-16366	489	9	compare	compare	VERB
crl-16366	489	10	overall	overall	ADV
crl-16366	489	11	to	to	ADP
crl-16366	489	12	telephone	telephone	NOUN
crl-16366	489	13	?	?	PUNCT
crl-16366	490	1	overall	overall	ADJ
crl-16366	490	2	,	,	PUNCT
crl-16366	490	3	i	i	PRON
crl-16366	490	4	liked	like	VERB
crl-16366	490	5	skype	skype	VERB
crl-16366	490	6	more	more	ADJ
crl-16366	490	7	than	than	ADP
crl-16366	490	8	e	e	NOUN
crl-16366	490	9	-	-	NOUN
crl-16366	490	10	mail	mail	NOUN
crl-16366	490	11	nmlkj	nmlkj	NOUN
crl-16366	490	12	about	about	ADP
crl-16366	490	13	the	the	DET
crl-16366	490	14	same	same	ADJ
crl-16366	490	15	nmlkj	nmlkj	NOUN
crl-16366	490	16	overall	overall	ADV
crl-16366	490	17	,	,	PUNCT
crl-16366	490	18	i	i	PRON
crl-16366	490	19	liked	like	VERB
crl-16366	490	20	skype	skype	VERB
crl-16366	490	21	less	less	ADJ
crl-16366	490	22	than	than	SCONJ
crl-16366	490	23	e	e	NOUN
crl-16366	490	24	-	-	NOUN
crl-16366	490	25	mail	mail	NOUN
crl-16366	490	26	nmlkj	nmlkj	NOUN
crl-16366	490	27	please	please	INTJ
crl-16366	490	28	elaborate	elaborate	VERB
crl-16366	490	29	on	on	ADP
crl-16366	490	30	your	your	PRON
crl-16366	490	31	comparison	comparison	NOUN
crl-16366	490	32	between	between	ADP
crl-16366	490	33	the	the	DET
crl-16366	490	34	two	two	NUM
crl-16366	490	35	:	:	PUNCT
crl-16366	490	36	55	55	NUM
crl-16366	490	37	66	66	NUM
crl-16366	490	38	overall	overall	ADJ
crl-16366	490	39	,	,	PUNCT
crl-16366	490	40	i	i	PRON
crl-16366	490	41	liked	like	VERB
crl-16366	490	42	skype	skype	VERB
crl-16366	490	43	more	more	ADJ
crl-16366	490	44	than	than	ADP
crl-16366	490	45	telephone	telephone	NOUN
crl-16366	490	46	nmlkj	nmlkj	NOUN
crl-16366	490	47	about	about	ADP
crl-16366	490	48	the	the	DET
crl-16366	490	49	same	same	ADJ
crl-16366	490	50	nmlkj	nmlkj	NOUN
crl-16366	490	51	overall	overall	ADV
crl-16366	490	52	,	,	PUNCT
crl-16366	490	53	i	i	PRON
crl-16366	490	54	liked	like	VERB
crl-16366	490	55	skype	skype	VERB
crl-16366	490	56	less	less	ADJ
crl-16366	490	57	than	than	ADP
crl-16366	490	58	telephone	telephone	NOUN
crl-16366	490	59	nmlkj	nmlkj	NOUN
crl-16366	490	60	please	please	INTJ
crl-16366	490	61	elaborate	elaborate	VERB
crl-16366	490	62	on	on	ADP
crl-16366	490	63	your	your	PRON
crl-16366	490	64	comparison	comparison	NOUN
crl-16366	490	65	between	between	ADP
crl-16366	490	66	the	the	DET
crl-16366	490	67	two	two	NUM
crl-16366	490	68	:	:	PUNCT
crl-16366	490	69	55	55	NUM
crl-16366	490	70	66	66	NUM
crl-16366	490	71	342	342	NUM
crl-16366	490	72	college	college	NOUN
crl-16366	490	73	&	&	CCONJ
crl-16366	490	74	research	research	PROPN
crl-16366	490	75	libraries	library	NOUN
crl-16366	490	76	may	may	AUX
crl-16366	490	77	2014	2014	NUM
crl-16366	490	78	skype	skype	ADJ
crl-16366	490	79	survey	survey	NOUN
crl-16366	490	80	(	(	PUNCT
crl-16366	490	81	master)skype	master)skype	PROPN
crl-16366	490	82	survey	survey	NOUN
crl-16366	490	83	(	(	PUNCT
crl-16366	490	84	master)skype	master)skype	NOUN
crl-16366	490	85	survey	survey	NOUN
crl-16366	490	86	(	(	PUNCT
crl-16366	490	87	master)skype	master)skype	PROPN
crl-16366	490	88	survey	survey	NOUN
crl-16366	490	89	(	(	PUNCT
crl-16366	490	90	master	master	NOUN
crl-16366	490	91	)	)	PUNCT
crl-16366	490	92	12	12	NUM
crl-16366	490	93	.	.	PUNCT
crl-16366	491	1	how	how	SCONJ
crl-16366	491	2	did	do	AUX
crl-16366	491	3	the	the	DET
crl-16366	491	4	assistance	assistance	NOUN
crl-16366	491	5	you	you	PRON
crl-16366	491	6	received	receive	VERB
crl-16366	491	7	via	via	ADP
crl-16366	491	8	skype	skype	ADJ
crl-16366	491	9	compare	compare	VERB
crl-16366	491	10	overall	overall	ADV
crl-16366	491	11	to	to	ADP
crl-16366	491	12	e	e	NOUN
crl-16366	491	13	-	-	NOUN
crl-16366	491	14	mail	mail	NOUN
crl-16366	491	15	?	?	PUNCT
crl-16366	492	1	13	13	NUM
crl-16366	492	2	.	.	PUNCT
crl-16366	493	1	how	how	SCONJ
crl-16366	493	2	did	do	AUX
crl-16366	493	3	the	the	DET
crl-16366	493	4	assistance	assistance	NOUN
crl-16366	493	5	you	you	PRON
crl-16366	493	6	received	receive	VERB
crl-16366	493	7	via	via	ADP
crl-16366	493	8	skype	skype	ADJ
crl-16366	493	9	compare	compare	VERB
crl-16366	493	10	overall	overall	ADV
crl-16366	493	11	to	to	ADP
crl-16366	493	12	telephone	telephone	NOUN
crl-16366	493	13	?	?	PUNCT
crl-16366	494	1	overall	overall	ADJ
crl-16366	494	2	,	,	PUNCT
crl-16366	494	3	i	i	PRON
crl-16366	494	4	liked	like	VERB
crl-16366	494	5	skype	skype	VERB
crl-16366	494	6	more	more	ADJ
crl-16366	494	7	than	than	ADP
crl-16366	494	8	e	e	NOUN
crl-16366	494	9	-	-	NOUN
crl-16366	494	10	mail	mail	NOUN
crl-16366	494	11	nmlkj	nmlkj	NOUN
crl-16366	494	12	about	about	ADP
crl-16366	494	13	the	the	DET
crl-16366	494	14	same	same	ADJ
crl-16366	494	15	nmlkj	nmlkj	NOUN
crl-16366	494	16	overall	overall	ADV
crl-16366	494	17	,	,	PUNCT
crl-16366	494	18	i	i	PRON
crl-16366	494	19	liked	like	VERB
crl-16366	494	20	skype	skype	VERB
crl-16366	494	21	less	less	ADJ
crl-16366	494	22	than	than	SCONJ
crl-16366	494	23	e	e	NOUN
crl-16366	494	24	-	-	NOUN
crl-16366	494	25	mail	mail	NOUN
crl-16366	494	26	nmlkj	nmlkj	NOUN
crl-16366	494	27	please	please	INTJ
crl-16366	494	28	elaborate	elaborate	VERB
crl-16366	494	29	on	on	ADP
crl-16366	494	30	your	your	PRON
crl-16366	494	31	comparison	comparison	NOUN
crl-16366	494	32	between	between	ADP
crl-16366	494	33	the	the	DET
crl-16366	494	34	two	two	NUM
crl-16366	494	35	:	:	PUNCT
crl-16366	494	36	55	55	NUM
crl-16366	494	37	66	66	NUM
crl-16366	494	38	overall	overall	ADJ
crl-16366	494	39	,	,	PUNCT
crl-16366	494	40	i	i	PRON
crl-16366	494	41	liked	like	VERB
crl-16366	494	42	skype	skype	VERB
crl-16366	494	43	more	more	ADJ
crl-16366	494	44	than	than	ADP
crl-16366	494	45	telephone	telephone	NOUN
crl-16366	494	46	nmlkj	nmlkj	NOUN
crl-16366	494	47	about	about	ADP
crl-16366	494	48	the	the	DET
crl-16366	494	49	same	same	ADJ
crl-16366	494	50	nmlkj	nmlkj	NOUN
crl-16366	494	51	overall	overall	ADV
crl-16366	494	52	,	,	PUNCT
crl-16366	494	53	i	i	PRON
crl-16366	494	54	liked	like	VERB
crl-16366	494	55	skype	skype	VERB
crl-16366	494	56	less	less	ADJ
crl-16366	494	57	than	than	ADP
crl-16366	494	58	telephone	telephone	NOUN
crl-16366	494	59	nmlkj	nmlkj	NOUN
crl-16366	494	60	please	please	INTJ
crl-16366	494	61	elaborate	elaborate	VERB
crl-16366	494	62	on	on	ADP
crl-16366	494	63	your	your	PRON
crl-16366	494	64	comparison	comparison	NOUN
crl-16366	494	65	between	between	ADP
crl-16366	494	66	the	the	DET
crl-16366	494	67	two	two	NUM
crl-16366	494	68	:	:	PUNCT
crl-16366	494	69	55	55	NUM
crl-16366	494	70	66	66	NUM
crl-16366	494	71	appendix	appendix	PROPN
crl-16366	494	72	f.	f.	PROPN
crl-16366	494	73	skype	skype	PROPN
crl-16366	494	74	online	online	PROPN
crl-16366	494	75	surveyskype	surveyskype	PROPN
crl-16366	494	76	survey	survey	NOUN
crl-16366	494	77	(	(	PUNCT
crl-16366	494	78	master)skype	master)skype	PROPN
crl-16366	494	79	survey	survey	NOUN
crl-16366	494	80	(	(	PUNCT
crl-16366	494	81	master)skype	master)skype	NOUN
crl-16366	494	82	survey	survey	NOUN
crl-16366	494	83	(	(	PUNCT
crl-16366	494	84	master)skype	master)skype	PROPN
crl-16366	494	85	survey	survey	NOUN
crl-16366	494	86	(	(	PUNCT
crl-16366	494	87	master	master	NOUN
crl-16366	494	88	)	)	PUNCT
crl-16366	494	89	please	please	INTJ
crl-16366	494	90	give	give	VERB
crl-16366	494	91	us	we	PRON
crl-16366	494	92	your	your	PRON
crl-16366	494	93	feedback	feedback	NOUN
crl-16366	494	94	on	on	ADP
crl-16366	494	95	receiving	receive	VERB
crl-16366	494	96	assistance	assistance	NOUN
crl-16366	494	97	via	via	ADP
crl-16366	494	98	skype	skype	NOUN
crl-16366	494	99	by	by	ADP
crl-16366	494	100	answering	answer	VERB
crl-16366	494	101	the	the	DET
crl-16366	494	102	following	follow	VERB
crl-16366	494	103	questions	question	NOUN
crl-16366	494	104	.	.	PUNCT
crl-16366	495	1	1	1	X
crl-16366	495	2	.	.	X
crl-16366	495	3	your	your	PRON
crl-16366	495	4	name	name	NOUN
crl-16366	495	5	:	:	PUNCT
crl-16366	495	6	2	2	X
crl-16366	495	7	.	.	PROPN
crl-16366	495	8	to	to	PART
crl-16366	495	9	which	which	PRON
crl-16366	495	10	university	university	NOUN
crl-16366	495	11	library	library	NOUN
crl-16366	495	12	did	do	AUX
crl-16366	495	13	you	you	PRON
crl-16366	495	14	direct	direct	VERB
crl-16366	495	15	your	your	PRON
crl-16366	495	16	questions	question	NOUN
crl-16366	495	17	for	for	ADP
crl-16366	495	18	this	this	DET
crl-16366	495	19	study	study	NOUN
crl-16366	495	20	?	?	PUNCT
crl-16366	496	1	3	3	X
crl-16366	496	2	.	.	X
crl-16366	496	3	please	please	INTJ
crl-16366	496	4	copy	copy	VERB
crl-16366	496	5	and	and	CCONJ
crl-16366	496	6	paste	paste	VERB
crl-16366	496	7	the	the	DET
crl-16366	496	8	first	first	ADJ
crl-16366	496	9	question	question	NOUN
crl-16366	496	10	that	that	PRON
crl-16366	496	11	you	you	PRON
crl-16366	496	12	asked	ask	VERB
crl-16366	496	13	.	.	PUNCT
crl-16366	497	1	4	4	X
crl-16366	497	2	.	.	X
crl-16366	497	3	please	please	INTJ
crl-16366	497	4	provide	provide	VERB
crl-16366	497	5	a	a	DET
crl-16366	497	6	general	general	ADJ
crl-16366	497	7	description	description	NOUN
crl-16366	497	8	of	of	ADP
crl-16366	497	9	the	the	DET
crl-16366	497	10	answer	answer	NOUN
crl-16366	497	11	you	you	PRON
crl-16366	497	12	received	receive	VERB
crl-16366	497	13	to	to	PART
crl-16366	497	14	question	question	VERB
crl-16366	497	15	1	1	NUM
crl-16366	497	16	in	in	ADP
crl-16366	497	17	the	the	DET
crl-16366	497	18	form	form	NOUN
crl-16366	497	19	below	below	ADV
crl-16366	497	20	:	:	PUNCT
crl-16366	497	21	1	1	X
crl-16366	497	22	.	.	X
crl-16366	497	23	 	 	SPACE
crl-16366	497	24	skype	skype	ADJ
crl-16366	497	25	format	format	NOUN
crl-16366	497	26	*	*	PUNCT
crl-16366	497	27	*	*	NOUN
crl-16366	497	28	55	55	NUM
crl-16366	497	29	66	66	NUM
crl-16366	497	30	55	55	NUM
crl-16366	497	31	66	66	NUM
crl-16366	497	32	university	university	NOUN
crl-16366	497	33	anmlkj	anmlkj	NOUN
crl-16366	497	34	university	university	PROPN
crl-16366	497	35	bnmlkj	bnmlkj	NOUN
crl-16366	497	36	skype	skype	PROPN
crl-16366	497	37	survey	survey	NOUN
crl-16366	497	38	(	(	PUNCT
crl-16366	497	39	master)skype	master)skype	PROPN
crl-16366	497	40	survey	survey	NOUN
crl-16366	497	41	(	(	PUNCT
crl-16366	497	42	master)skype	master)skype	NOUN
crl-16366	497	43	survey	survey	NOUN
crl-16366	497	44	(	(	PUNCT
crl-16366	497	45	master)skype	master)skype	PROPN
crl-16366	497	46	survey	survey	NOUN
crl-16366	497	47	(	(	PUNCT
crl-16366	497	48	master	master	NOUN
crl-16366	497	49	)	)	PUNCT
crl-16366	497	50	14	14	NUM
crl-16366	497	51	.	.	PUNCT
crl-16366	498	1	how	how	SCONJ
crl-16366	498	2	did	do	AUX
crl-16366	498	3	the	the	DET
crl-16366	498	4	assistance	assistance	NOUN
crl-16366	498	5	you	you	PRON
crl-16366	498	6	received	receive	VERB
crl-16366	498	7	via	via	ADP
crl-16366	498	8	skype	skype	ADJ
crl-16366	498	9	compare	compare	VERB
crl-16366	498	10	overall	overall	ADV
crl-16366	498	11	to	to	PART
crl-16366	498	12	chat	chat	VERB
crl-16366	498	13	?	?	PUNCT
crl-16366	499	1	overall	overall	INTJ
crl-16366	499	2	,	,	PUNCT
crl-16366	499	3	i	i	PRON
crl-16366	499	4	liked	like	VERB
crl-16366	499	5	skype	skype	VERB
crl-16366	499	6	more	more	ADV
crl-16366	499	7	than	than	SCONJ
crl-16366	499	8	chat	chat	VERB
crl-16366	499	9	nmlkj	nmlkj	ADJ
crl-16366	499	10	about	about	ADP
crl-16366	499	11	the	the	DET
crl-16366	499	12	same	same	ADJ
crl-16366	499	13	nmlkj	nmlkj	NOUN
crl-16366	499	14	overall	overall	ADV
crl-16366	499	15	,	,	PUNCT
crl-16366	499	16	i	i	PRON
crl-16366	499	17	liked	like	VERB
crl-16366	499	18	skype	skype	VERB
crl-16366	499	19	less	less	ADV
crl-16366	499	20	than	than	SCONJ
crl-16366	499	21	chat	chat	VERB
crl-16366	499	22	nmlkj	nmlkj	NOUN
crl-16366	499	23	please	please	INTJ
crl-16366	499	24	elaborate	elaborate	VERB
crl-16366	499	25	on	on	ADP
crl-16366	499	26	your	your	PRON
crl-16366	499	27	comparison	comparison	NOUN
crl-16366	499	28	between	between	ADP
crl-16366	499	29	the	the	DET
crl-16366	499	30	two	two	NUM
crl-16366	499	31	(	(	PUNCT
crl-16366	499	32	i.e.	i.e.	X
crl-16366	499	33	did	do	AUX
crl-16366	499	34	being	be	AUX
crl-16366	499	35	able	able	ADJ
crl-16366	499	36	to	to	PART
crl-16366	499	37	see	see	VERB
crl-16366	499	38	and	and	CCONJ
crl-16366	499	39	hear	hear	VERB
crl-16366	499	40	the	the	DET
crl-16366	499	41	person	person	NOUN
crl-16366	499	42	help	help	VERB
crl-16366	499	43	or	or	CCONJ
crl-16366	499	44	hinder	hinder	VERB
crl-16366	499	45	the	the	DET
crl-16366	499	46	process	process	NOUN
crl-16366	499	47	?	?	PUNCT
crl-16366	499	48	):	):	PUNCT
crl-16366	499	49	55	55	NUM
crl-16366	499	50	66	66	NUM
crl-16366	499	51	a	a	DET
crl-16366	499	52	usability	usability	NOUN
crl-16366	499	53	evaluation	evaluation	NOUN
crl-16366	499	54	of	of	ADP
crl-16366	499	55	academic	academic	ADJ
crl-16366	499	56	virtual	virtual	ADJ
crl-16366	499	57	reference	reference	NOUN
crl-16366	499	58	services	service	NOUN
crl-16366	499	59	343	343	NUM
crl-16366	499	60	please	please	INTJ
crl-16366	499	61	give	give	VERB
crl-16366	499	62	us	we	PRON
crl-16366	499	63	your	your	PRON
crl-16366	499	64	feedback	feedback	NOUN
crl-16366	499	65	on	on	ADP
crl-16366	499	66	receiving	receive	VERB
crl-16366	499	67	assistance	assistance	NOUN
crl-16366	499	68	via	via	ADP
crl-16366	499	69	text	text	NOUN
crl-16366	499	70	messaging	message	VERB
crl-16366	499	71	by	by	ADP
crl-16366	499	72	answering	answer	VERB
crl-16366	499	73	the	the	DET
crl-16366	499	74	following	follow	VERB
crl-16366	499	75	questions	question	NOUN
crl-16366	499	76	.	.	PUNCT
crl-16366	500	1	1	1	X
crl-16366	500	2	.	.	X
crl-16366	500	3	your	your	PRON
crl-16366	500	4	name	name	NOUN
crl-16366	500	5	:	:	PUNCT
crl-16366	500	6	2	2	X
crl-16366	500	7	.	.	PROPN
crl-16366	500	8	to	to	PART
crl-16366	500	9	which	which	PRON
crl-16366	500	10	university	university	NOUN
crl-16366	500	11	library	library	NOUN
crl-16366	500	12	did	do	AUX
crl-16366	500	13	you	you	PRON
crl-16366	500	14	direct	direct	VERB
crl-16366	500	15	your	your	PRON
crl-16366	500	16	questions	question	NOUN
crl-16366	500	17	for	for	ADP
crl-16366	500	18	this	this	DET
crl-16366	500	19	study	study	NOUN
crl-16366	500	20	?	?	PUNCT
crl-16366	501	1	3	3	X
crl-16366	501	2	.	.	X
crl-16366	501	3	please	please	INTJ
crl-16366	501	4	copy	copy	VERB
crl-16366	501	5	and	and	CCONJ
crl-16366	501	6	paste	paste	VERB
crl-16366	501	7	the	the	DET
crl-16366	501	8	first	first	ADJ
crl-16366	501	9	question	question	NOUN
crl-16366	501	10	that	that	PRON
crl-16366	501	11	you	you	PRON
crl-16366	501	12	asked	ask	VERB
crl-16366	501	13	.	.	PUNCT
crl-16366	502	1	4	4	X
crl-16366	502	2	.	.	X
crl-16366	502	3	please	please	INTJ
crl-16366	502	4	provide	provide	VERB
crl-16366	502	5	a	a	DET
crl-16366	502	6	general	general	ADJ
crl-16366	502	7	description	description	NOUN
crl-16366	502	8	of	of	ADP
crl-16366	502	9	the	the	DET
crl-16366	502	10	answer	answer	NOUN
crl-16366	502	11	you	you	PRON
crl-16366	502	12	received	receive	VERB
crl-16366	502	13	to	to	PART
crl-16366	502	14	question	question	VERB
crl-16366	502	15	1	1	NUM
crl-16366	502	16	in	in	ADP
crl-16366	502	17	the	the	DET
crl-16366	502	18	form	form	NOUN
crl-16366	502	19	below	below	ADV
crl-16366	502	20	:	:	PUNCT
crl-16366	502	21	1	1	X
crl-16366	502	22	.	.	X
crl-16366	502	23	 	 	SPACE
crl-16366	502	24	text	text	NOUN
crl-16366	502	25	messaging	messaging	NOUN
crl-16366	502	26	format	format	NOUN
crl-16366	502	27	*	*	PUNCT
crl-16366	502	28	*	*	NOUN
crl-16366	502	29	55	55	NUM
crl-16366	502	30	66	66	NUM
crl-16366	502	31	55	55	NUM
crl-16366	502	32	66	66	NUM
crl-16366	502	33	university	university	NOUN
crl-16366	502	34	anmlkj	anmlkj	NOUN
crl-16366	502	35	university	university	PROPN
crl-16366	502	36	bnmlkj	bnmlkj	PROPN
crl-16366	502	37	appendix	appendix	PROPN
crl-16366	502	38	g.	g.	PROPN
crl-16366	502	39	text	text	PROPN
crl-16366	502	40	online	online	PROPN
crl-16366	502	41	survey	survey	NOUN
crl-16366	502	42	344	344	NUM
crl-16366	502	43	college	college	PROPN
crl-16366	502	44	&	&	CCONJ
crl-16366	502	45	research	research	PROPN
crl-16366	502	46	libraries	library	NOUN
crl-16366	502	47	may	may	AUX
crl-16366	502	48	2014	2014	NUM
crl-16366	502	49	5	5	NUM
crl-16366	502	50	.	.	PUNCT
crl-16366	503	1	approximately	approximately	ADV
crl-16366	503	2	how	how	SCONJ
crl-16366	503	3	long	long	ADJ
crl-16366	503	4	,	,	PUNCT
crl-16366	503	5	from	from	ADP
crl-16366	503	6	start	start	NOUN
crl-16366	503	7	to	to	ADP
crl-16366	503	8	finish	finish	NOUN
crl-16366	503	9	,	,	PUNCT
crl-16366	503	10	did	do	AUX
crl-16366	503	11	it	it	PRON
crl-16366	503	12	take	take	VERB
crl-16366	503	13	for	for	SCONJ
crl-16366	503	14	your	your	PRON
crl-16366	503	15	question	question	NOUN
crl-16366	503	16	to	to	PART
crl-16366	503	17	be	be	AUX
crl-16366	503	18	answered	answer	VERB
crl-16366	503	19	?	?	PUNCT
crl-16366	504	1	6	6	NUM
crl-16366	504	2	.	.	PUNCT
crl-16366	504	3	on	on	ADP
crl-16366	504	4	a	a	DET
crl-16366	504	5	scale	scale	NOUN
crl-16366	504	6	from	from	ADP
crl-16366	504	7	1–10	1–10	PROPN
crl-16366	504	8	(	(	PUNCT
crl-16366	504	9	1	1	NUM
crl-16366	504	10	=	=	NUM
crl-16366	504	11	lowest	low	ADJ
crl-16366	504	12	,	,	PUNCT
crl-16366	504	13	10	10	NUM
crl-16366	504	14	=	=	NUM
crl-16366	504	15	highest	high	ADJ
crl-16366	504	16	satisfaction	satisfaction	NOUN
crl-16366	504	17	)	)	PUNCT
crl-16366	504	18	,	,	PUNCT
crl-16366	504	19	rate	rate	VERB
crl-16366	504	20	how	how	SCONJ
crl-16366	504	21	satisfied	satisfied	ADJ
crl-16366	504	22	you	you	PRON
crl-16366	504	23	were	be	AUX
crl-16366	504	24	with	with	ADP
crl-16366	504	25	the	the	DET
crl-16366	504	26	overall	overall	ADJ
crl-16366	504	27	experience	experience	NOUN
crl-16366	504	28	in	in	ADP
crl-16366	504	29	getting	get	VERB
crl-16366	504	30	your	your	PRON
crl-16366	504	31	first	first	ADJ
crl-16366	504	32	question	question	NOUN
crl-16366	504	33	answered	answer	VERB
crl-16366	504	34	.	.	PUNCT
crl-16366	505	1	less	less	ADJ
crl-16366	505	2	than	than	ADP
crl-16366	505	3	1	1	NUM
crl-16366	505	4	minute	minute	NOUN
crl-16366	505	5	nmlkj	nmlkj	ADJ
crl-16366	505	6	1–5	1–5	NUM
crl-16366	505	7	minutes	minute	NOUN
crl-16366	505	8	nmlkj	nmlkj	NOUN
crl-16366	505	9	6–10	6–10	NUM
crl-16366	505	10	minutes	minute	NOUN
crl-16366	505	11	nmlkj	nmlkj	PROPN
crl-16366	505	12	11–15	11–15	NUM
crl-16366	505	13	minutes	minute	NOUN
crl-16366	505	14	nmlkj	nmlkj	PROPN
crl-16366	505	15	16–30	16–30	NUM
crl-16366	505	16	minutes	minute	NOUN
crl-16366	505	17	nmlkj	nmlkj	PROPN
crl-16366	505	18	31–60	31–60	PROPN
crl-16366	505	19	minutes	minute	NOUN
crl-16366	505	20	nmlkj	nmlkj	NOUN
crl-16366	505	21	1–2	1–2	NUM
crl-16366	505	22	hours	hour	NOUN
crl-16366	505	23	nmlkj	nmlkj	NOUN
crl-16366	505	24	2	2	NUM
crl-16366	505	25	+	+	NUM
crl-16366	505	26	hours	hour	NOUN
crl-16366	505	27	nmlkj	nmlkj	ADJ
crl-16366	506	1	please	please	INTJ
crl-16366	506	2	elaborate	elaborate	VERB
crl-16366	506	3	if	if	SCONJ
crl-16366	506	4	you	you	PRON
crl-16366	506	5	would	would	AUX
crl-16366	506	6	like	like	VERB
crl-16366	506	7	to	to	ADP
crl-16366	506	8	:	:	PUNCT
crl-16366	506	9	55	55	NUM
crl-16366	506	10	66	66	NUM
crl-16366	506	11	1	1	NUM
crl-16366	506	12	(	(	PUNCT
crl-16366	506	13	lowest	low	ADJ
crl-16366	506	14	)	)	PUNCT
crl-16366	506	15	nmlkj	nmlkj	NOUN
crl-16366	506	16	2	2	NUM
crl-16366	506	17	nmlkj	nmlkj	NOUN
crl-16366	506	18	3	3	NUM
crl-16366	506	19	nmlkj	nmlkj	NOUN
crl-16366	506	20	4	4	NUM
crl-16366	506	21	nmlkj	nmlkj	NOUN
crl-16366	506	22	5	5	NUM
crl-16366	506	23	nmlkj	nmlkj	NOUN
crl-16366	506	24	6	6	NUM
crl-16366	506	25	nmlkj	nmlkj	NOUN
crl-16366	506	26	7	7	NUM
crl-16366	506	27	nmlkj	nmlkj	NOUN
crl-16366	506	28	8	8	NUM
crl-16366	506	29	nmlkj	nmlkj	NOUN
crl-16366	506	30	9	9	NUM
crl-16366	506	31	nmlkj	nmlkj	NOUN
crl-16366	506	32	10	10	NUM
crl-16366	506	33	(	(	PUNCT
crl-16366	506	34	highest	high	ADJ
crl-16366	506	35	)	)	PUNCT
crl-16366	506	36	nmlkj	nmlkj	NOUN
crl-16366	506	37	please	please	INTJ
crl-16366	506	38	elaborate	elaborate	VERB
crl-16366	506	39	on	on	ADP
crl-16366	506	40	why	why	SCONJ
crl-16366	506	41	you	you	PRON
crl-16366	506	42	rated	rate	VERB
crl-16366	506	43	as	as	SCONJ
crl-16366	506	44	you	you	PRON
crl-16366	506	45	did	do	VERB
crl-16366	506	46	(	(	PUNCT
crl-16366	506	47	quicker	quick	ADJ
crl-16366	506	48	/	/	SYM
crl-16366	506	49	slower	slow	ADJ
crl-16366	506	50	response	response	NOUN
crl-16366	506	51	than	than	SCONJ
crl-16366	506	52	expected;	expected;	SPACE
crl-16366	506	53	response	response	NOUN
crl-16366	506	54	was	be	AUX
crl-16366	506	55	adequate;	adequate;	SPACE
crl-16366	506	56	general	general	PROPN
crl-16366	506	57	comfort	comfort	PROPN
crl-16366	506	58	level	level	NOUN
crl-16366	506	59	in	in	ADP
crl-16366	506	60	asking	ask	VERB
crl-16366	506	61	question	question	NOUN
crl-16366	506	62	,	,	PUNCT
crl-16366	506	63	etc	etc	X
crl-16366	506	64	.	.	X
crl-16366	506	65	):	):	PUNCT
crl-16366	506	66	55	55	NUM
crl-16366	506	67	66	66	NUM
crl-16366	506	68	appendix	appendix	PROPN
crl-16366	506	69	g.	g.	PROPN
crl-16366	506	70	text	text	PROPN
crl-16366	506	71	online	online	ADJ
crl-16366	506	72	survey	survey	NOUN
crl-16366	506	73	please	please	INTJ
crl-16366	506	74	give	give	VERB
crl-16366	506	75	us	we	PRON
crl-16366	506	76	your	your	PRON
crl-16366	506	77	feedback	feedback	NOUN
crl-16366	506	78	on	on	ADP
crl-16366	506	79	receiving	receive	VERB
crl-16366	506	80	assistance	assistance	NOUN
crl-16366	506	81	via	via	ADP
crl-16366	506	82	text	text	NOUN
crl-16366	506	83	messaging	message	VERB
crl-16366	506	84	by	by	ADP
crl-16366	506	85	answering	answer	VERB
crl-16366	506	86	the	the	DET
crl-16366	506	87	following	follow	VERB
crl-16366	506	88	questions	question	NOUN
crl-16366	506	89	.	.	PUNCT
crl-16366	507	1	1	1	X
crl-16366	507	2	.	.	X
crl-16366	507	3	your	your	PRON
crl-16366	507	4	name	name	NOUN
crl-16366	507	5	:	:	PUNCT
crl-16366	507	6	2	2	X
crl-16366	507	7	.	.	PROPN
crl-16366	507	8	to	to	PART
crl-16366	507	9	which	which	PRON
crl-16366	507	10	university	university	NOUN
crl-16366	507	11	library	library	NOUN
crl-16366	507	12	did	do	AUX
crl-16366	507	13	you	you	PRON
crl-16366	507	14	direct	direct	VERB
crl-16366	507	15	your	your	PRON
crl-16366	507	16	questions	question	NOUN
crl-16366	507	17	for	for	ADP
crl-16366	507	18	this	this	DET
crl-16366	507	19	study	study	NOUN
crl-16366	507	20	?	?	PUNCT
crl-16366	508	1	3	3	X
crl-16366	508	2	.	.	X
crl-16366	508	3	please	please	INTJ
crl-16366	508	4	copy	copy	VERB
crl-16366	508	5	and	and	CCONJ
crl-16366	508	6	paste	paste	VERB
crl-16366	508	7	the	the	DET
crl-16366	508	8	first	first	ADJ
crl-16366	508	9	question	question	NOUN
crl-16366	508	10	that	that	PRON
crl-16366	508	11	you	you	PRON
crl-16366	508	12	asked	ask	VERB
crl-16366	508	13	.	.	PUNCT
crl-16366	509	1	4	4	X
crl-16366	509	2	.	.	X
crl-16366	509	3	please	please	INTJ
crl-16366	509	4	provide	provide	VERB
crl-16366	509	5	a	a	DET
crl-16366	509	6	general	general	ADJ
crl-16366	509	7	description	description	NOUN
crl-16366	509	8	of	of	ADP
crl-16366	509	9	the	the	DET
crl-16366	509	10	answer	answer	NOUN
crl-16366	509	11	you	you	PRON
crl-16366	509	12	received	receive	VERB
crl-16366	509	13	to	to	PART
crl-16366	509	14	question	question	VERB
crl-16366	509	15	1	1	NUM
crl-16366	509	16	in	in	ADP
crl-16366	509	17	the	the	DET
crl-16366	509	18	form	form	NOUN
crl-16366	509	19	below	below	ADV
crl-16366	509	20	:	:	PUNCT
crl-16366	509	21	1	1	X
crl-16366	509	22	.	.	X
crl-16366	509	23	 	 	SPACE
crl-16366	509	24	text	text	NOUN
crl-16366	509	25	messaging	messaging	NOUN
crl-16366	509	26	format	format	NOUN
crl-16366	509	27	*	*	PUNCT
crl-16366	509	28	*	*	NOUN
crl-16366	509	29	55	55	NUM
crl-16366	509	30	66	66	NUM
crl-16366	509	31	55	55	NUM
crl-16366	509	32	66	66	NUM
crl-16366	509	33	university	university	NOUN
crl-16366	509	34	anmlkj	anmlkj	NOUN
crl-16366	509	35	university	university	PROPN
crl-16366	509	36	bnmlkj	bnmlkj	NOUN
crl-16366	509	37	7	7	NUM
crl-16366	509	38	.	.	PUNCT
crl-16366	509	39	please	please	INTJ
crl-16366	509	40	copy	copy	VERB
crl-16366	509	41	and	and	CCONJ
crl-16366	509	42	paste	paste	VERB
crl-16366	509	43	the	the	DET
crl-16366	509	44	second	second	ADJ
crl-16366	509	45	question	question	NOUN
crl-16366	509	46	that	that	PRON
crl-16366	509	47	you	you	PRON
crl-16366	509	48	asked	ask	VERB
crl-16366	509	49	.	.	PUNCT
crl-16366	510	1	8	8	X
crl-16366	510	2	.	.	X
crl-16366	510	3	please	please	INTJ
crl-16366	510	4	provide	provide	VERB
crl-16366	510	5	a	a	DET
crl-16366	510	6	general	general	ADJ
crl-16366	510	7	description	description	NOUN
crl-16366	510	8	of	of	ADP
crl-16366	510	9	the	the	DET
crl-16366	510	10	answer	answer	NOUN
crl-16366	510	11	you	you	PRON
crl-16366	510	12	received	receive	VERB
crl-16366	510	13	to	to	PART
crl-16366	510	14	question	question	VERB
crl-16366	510	15	2	2	NUM
crl-16366	510	16	in	in	ADP
crl-16366	510	17	the	the	DET
crl-16366	510	18	form	form	NOUN
crl-16366	510	19	below	below	ADV
crl-16366	510	20	:	:	PUNCT
crl-16366	510	21	9	9	X
crl-16366	510	22	.	.	PUNCT
crl-16366	510	23	approximately	approximately	ADV
crl-16366	510	24	how	how	SCONJ
crl-16366	510	25	long	long	ADJ
crl-16366	510	26	,	,	PUNCT
crl-16366	510	27	from	from	ADP
crl-16366	510	28	start	start	NOUN
crl-16366	510	29	to	to	ADP
crl-16366	510	30	finish	finish	NOUN
crl-16366	510	31	,	,	PUNCT
crl-16366	510	32	did	do	AUX
crl-16366	510	33	it	it	PRON
crl-16366	510	34	take	take	VERB
crl-16366	510	35	for	for	SCONJ
crl-16366	510	36	your	your	PRON
crl-16366	510	37	question	question	NOUN
crl-16366	510	38	to	to	PART
crl-16366	510	39	be	be	AUX
crl-16366	510	40	answered	answer	VERB
crl-16366	510	41	?	?	PUNCT
crl-16366	511	1	*	*	PUNCT
crl-16366	511	2	55	55	NUM
crl-16366	511	3	66	66	NUM
crl-16366	511	4	55	55	NUM
crl-16366	511	5	66	66	NUM
crl-16366	511	6	less	less	ADJ
crl-16366	511	7	than	than	ADP
crl-16366	511	8	1	1	NUM
crl-16366	511	9	minute	minute	NOUN
crl-16366	511	10	nmlkj	nmlkj	ADJ
crl-16366	511	11	1–5	1–5	NUM
crl-16366	511	12	minutes	minute	NOUN
crl-16366	511	13	nmlkj	nmlkj	NOUN
crl-16366	511	14	6–10	6–10	NUM
crl-16366	511	15	minutes	minute	NOUN
crl-16366	511	16	nmlkj	nmlkj	PROPN
crl-16366	511	17	11–15	11–15	NUM
crl-16366	511	18	minutes	minute	NOUN
crl-16366	511	19	nmlkj	nmlkj	PROPN
crl-16366	511	20	16–30	16–30	NUM
crl-16366	511	21	minutes	minute	NOUN
crl-16366	511	22	nmlkj	nmlkj	PROPN
crl-16366	511	23	31–60	31–60	PROPN
crl-16366	511	24	minutes	minute	NOUN
crl-16366	511	25	nmlkj	nmlkj	NOUN
crl-16366	511	26	1–2	1–2	NUM
crl-16366	511	27	hours	hour	NOUN
crl-16366	511	28	nmlkj	nmlkj	NOUN
crl-16366	511	29	2	2	NUM
crl-16366	511	30	+	+	NUM
crl-16366	511	31	hours	hour	NOUN
crl-16366	511	32	nmlkj	nmlkj	ADJ
crl-16366	512	1	please	please	INTJ
crl-16366	512	2	elaborate	elaborate	VERB
crl-16366	512	3	if	if	SCONJ
crl-16366	512	4	you	you	PRON
crl-16366	512	5	would	would	AUX
crl-16366	512	6	like	like	VERB
crl-16366	512	7	to	to	ADP
crl-16366	512	8	:	:	PUNCT
crl-16366	512	9	55	55	NUM
crl-16366	512	10	66	66	NUM
crl-16366	512	11	a	a	DET
crl-16366	512	12	usability	usability	NOUN
crl-16366	512	13	evaluation	evaluation	NOUN
crl-16366	512	14	of	of	ADP
crl-16366	512	15	academic	academic	ADJ
crl-16366	512	16	virtual	virtual	ADJ
crl-16366	512	17	reference	reference	NOUN
crl-16366	512	18	services	service	NOUN
crl-16366	512	19	345	345	NUM
crl-16366	512	20	7	7	NUM
crl-16366	512	21	.	.	X
crl-16366	512	22	please	please	INTJ
crl-16366	512	23	copy	copy	VERB
crl-16366	512	24	and	and	CCONJ
crl-16366	512	25	paste	paste	VERB
crl-16366	512	26	the	the	DET
crl-16366	512	27	second	second	ADJ
crl-16366	512	28	question	question	NOUN
crl-16366	512	29	that	that	PRON
crl-16366	512	30	you	you	PRON
crl-16366	512	31	asked	ask	VERB
crl-16366	512	32	.	.	PUNCT
crl-16366	513	1	8	8	X
crl-16366	513	2	.	.	X
crl-16366	513	3	please	please	INTJ
crl-16366	513	4	provide	provide	VERB
crl-16366	513	5	a	a	DET
crl-16366	513	6	general	general	ADJ
crl-16366	513	7	description	description	NOUN
crl-16366	513	8	of	of	ADP
crl-16366	513	9	the	the	DET
crl-16366	513	10	answer	answer	NOUN
crl-16366	513	11	you	you	PRON
crl-16366	513	12	received	receive	VERB
crl-16366	513	13	to	to	PART
crl-16366	513	14	question	question	VERB
crl-16366	513	15	2	2	NUM
crl-16366	513	16	in	in	ADP
crl-16366	513	17	the	the	DET
crl-16366	513	18	form	form	NOUN
crl-16366	513	19	below	below	ADV
crl-16366	513	20	:	:	PUNCT
crl-16366	513	21	9	9	X
crl-16366	513	22	.	.	PUNCT
crl-16366	513	23	approximately	approximately	ADV
crl-16366	513	24	how	how	SCONJ
crl-16366	513	25	long	long	ADJ
crl-16366	513	26	,	,	PUNCT
crl-16366	513	27	from	from	ADP
crl-16366	513	28	start	start	NOUN
crl-16366	513	29	to	to	ADP
crl-16366	513	30	finish	finish	NOUN
crl-16366	513	31	,	,	PUNCT
crl-16366	513	32	did	do	AUX
crl-16366	513	33	it	it	PRON
crl-16366	513	34	take	take	VERB
crl-16366	513	35	for	for	SCONJ
crl-16366	513	36	your	your	PRON
crl-16366	513	37	question	question	NOUN
crl-16366	513	38	to	to	PART
crl-16366	513	39	be	be	AUX
crl-16366	513	40	answered	answer	VERB
crl-16366	513	41	?	?	PUNCT
crl-16366	514	1	*	*	PUNCT
crl-16366	514	2	55	55	NUM
crl-16366	514	3	66	66	NUM
crl-16366	514	4	55	55	NUM
crl-16366	514	5	66	66	NUM
crl-16366	514	6	less	less	ADJ
crl-16366	514	7	than	than	ADP
crl-16366	514	8	1	1	NUM
crl-16366	514	9	minute	minute	NOUN
crl-16366	514	10	nmlkj	nmlkj	ADJ
crl-16366	514	11	1–5	1–5	NUM
crl-16366	514	12	minutes	minute	NOUN
crl-16366	514	13	nmlkj	nmlkj	NOUN
crl-16366	514	14	6–10	6–10	NUM
crl-16366	514	15	minutes	minute	NOUN
crl-16366	514	16	nmlkj	nmlkj	PROPN
crl-16366	514	17	11–15	11–15	NUM
crl-16366	514	18	minutes	minute	NOUN
crl-16366	514	19	nmlkj	nmlkj	PROPN
crl-16366	514	20	16–30	16–30	NUM
crl-16366	514	21	minutes	minute	NOUN
crl-16366	514	22	nmlkj	nmlkj	PROPN
crl-16366	514	23	31–60	31–60	PROPN
crl-16366	514	24	minutes	minute	NOUN
crl-16366	514	25	nmlkj	nmlkj	NOUN
crl-16366	514	26	1–2	1–2	NUM
crl-16366	514	27	hours	hour	NOUN
crl-16366	514	28	nmlkj	nmlkj	NOUN
crl-16366	514	29	2	2	NUM
crl-16366	514	30	+	+	NUM
crl-16366	514	31	hours	hour	NOUN
crl-16366	514	32	nmlkj	nmlkj	ADJ
crl-16366	515	1	please	please	INTJ
crl-16366	515	2	elaborate	elaborate	VERB
crl-16366	515	3	if	if	SCONJ
crl-16366	515	4	you	you	PRON
crl-16366	515	5	would	would	AUX
crl-16366	515	6	like	like	VERB
crl-16366	515	7	to	to	ADP
crl-16366	515	8	:	:	PUNCT
crl-16366	515	9	55	55	NUM
crl-16366	515	10	66	66	NUM
crl-16366	515	11	appendix	appendix	NOUN
crl-16366	515	12	g.	g.	PROPN
crl-16366	515	13	text	text	PROPN
crl-16366	515	14	online	online	ADJ
crl-16366	515	15	survey	survey	NOUN
crl-16366	515	16	10	10	NUM
crl-16366	515	17	.	.	PUNCT
crl-16366	516	1	on	on	ADP
crl-16366	516	2	a	a	DET
crl-16366	516	3	scale	scale	NOUN
crl-16366	516	4	from	from	ADP
crl-16366	516	5	1–10	1–10	PROPN
crl-16366	516	6	(	(	PUNCT
crl-16366	516	7	1	1	NUM
crl-16366	516	8	=	=	NUM
crl-16366	516	9	lowest	low	ADJ
crl-16366	516	10	,	,	PUNCT
crl-16366	516	11	10	10	NUM
crl-16366	516	12	=	=	NUM
crl-16366	516	13	highest	high	ADJ
crl-16366	516	14	satsifaction	satsifaction	NOUN
crl-16366	516	15	)	)	PUNCT
crl-16366	516	16	,	,	PUNCT
crl-16366	516	17	rate	rate	VERB
crl-16366	516	18	how	how	SCONJ
crl-16366	516	19	satisfied	satisfied	ADJ
crl-16366	516	20	you	you	PRON
crl-16366	516	21	were	be	AUX
crl-16366	516	22	with	with	ADP
crl-16366	516	23	the	the	DET
crl-16366	516	24	overall	overall	ADJ
crl-16366	516	25	experience	experience	NOUN
crl-16366	516	26	in	in	ADP
crl-16366	516	27	getting	get	VERB
crl-16366	516	28	your	your	PRON
crl-16366	516	29	second	second	ADJ
crl-16366	516	30	question	question	NOUN
crl-16366	516	31	answered	answer	VERB
crl-16366	516	32	.	.	PUNCT
crl-16366	517	1	11	11	NUM
crl-16366	517	2	.	.	PUNCT
crl-16366	518	1	overall	overall	ADJ
crl-16366	518	2	,	,	PUNCT
crl-16366	518	3	using	use	VERB
crl-16366	518	4	a	a	DET
crl-16366	518	5	scale	scale	NOUN
crl-16366	518	6	from	from	ADP
crl-16366	518	7	1–10	1–10	PROPN
crl-16366	518	8	(	(	PUNCT
crl-16366	518	9	1	1	NUM
crl-16366	518	10	=	=	NUM
crl-16366	518	11	lowest	low	ADJ
crl-16366	518	12	,	,	PUNCT
crl-16366	518	13	10	10	NUM
crl-16366	518	14	=	=	NUM
crl-16366	518	15	highest	high	ADJ
crl-16366	518	16	satsifaction	satsifaction	NOUN
crl-16366	518	17	)	)	PUNCT
crl-16366	518	18	,	,	PUNCT
crl-16366	518	19	rate	rate	VERB
crl-16366	518	20	how	how	SCONJ
crl-16366	518	21	satisfied	satisfied	ADJ
crl-16366	518	22	you	you	PRON
crl-16366	518	23	were	be	AUX
crl-16366	518	24	with	with	ADP
crl-16366	518	25	the	the	DET
crl-16366	518	26	overall	overall	ADJ
crl-16366	518	27	reference	reference	NOUN
crl-16366	518	28	assistance	assistance	NOUN
crl-16366	518	29	you	you	PRON
crl-16366	518	30	received	receive	VERB
crl-16366	518	31	using	use	VERB
crl-16366	518	32	text	text	NOUN
crl-16366	518	33	messaging	messaging	NOUN
crl-16366	518	34	.	.	PUNCT
crl-16366	519	1	12	12	NUM
crl-16366	519	2	.	.	PUNCT
crl-16366	520	1	how	how	SCONJ
crl-16366	520	2	did	do	AUX
crl-16366	520	3	the	the	DET
crl-16366	520	4	assistance	assistance	NOUN
crl-16366	520	5	you	you	PRON
crl-16366	520	6	received	receive	VERB
crl-16366	520	7	via	via	ADP
crl-16366	520	8	text	text	NOUN
crl-16366	520	9	messaging	messaging	NOUN
crl-16366	520	10	compare	compare	VERB
crl-16366	520	11	overall	overall	ADV
crl-16366	520	12	to	to	ADP
crl-16366	520	13	e	e	NOUN
crl-16366	520	14	-	-	NOUN
crl-16366	520	15	mail	mail	NOUN
crl-16366	520	16	?	?	PUNCT
crl-16366	521	1	1	1	NUM
crl-16366	521	2	(	(	PUNCT
crl-16366	521	3	lowest	low	ADJ
crl-16366	521	4	)	)	PUNCT
crl-16366	521	5	nmlkj	nmlkj	NOUN
crl-16366	521	6	2	2	NUM
crl-16366	521	7	nmlkj	nmlkj	NOUN
crl-16366	521	8	3	3	NUM
crl-16366	521	9	nmlkj	nmlkj	NOUN
crl-16366	521	10	4	4	NUM
crl-16366	521	11	nmlkj	nmlkj	NOUN
crl-16366	521	12	5	5	NUM
crl-16366	521	13	nmlkj	nmlkj	NOUN
crl-16366	521	14	6	6	NUM
crl-16366	521	15	nmlkj	nmlkj	NOUN
crl-16366	521	16	7	7	NUM
crl-16366	521	17	nmlkj	nmlkj	NOUN
crl-16366	521	18	8	8	NUM
crl-16366	521	19	nmlkj	nmlkj	NOUN
crl-16366	521	20	9	9	NUM
crl-16366	521	21	nmlkj	nmlkj	NOUN
crl-16366	521	22	10	10	NUM
crl-16366	521	23	(	(	PUNCT
crl-16366	521	24	highest	high	ADJ
crl-16366	521	25	)	)	PUNCT
crl-16366	521	26	nmlkj	nmlkj	NOUN
crl-16366	521	27	please	please	INTJ
crl-16366	521	28	elaborate	elaborate	VERB
crl-16366	521	29	on	on	ADP
crl-16366	521	30	why	why	SCONJ
crl-16366	521	31	you	you	PRON
crl-16366	521	32	rated	rate	VERB
crl-16366	521	33	as	as	SCONJ
crl-16366	521	34	you	you	PRON
crl-16366	521	35	did	do	VERB
crl-16366	521	36	(	(	PUNCT
crl-16366	521	37	quicker	quick	ADJ
crl-16366	521	38	/	/	SYM
crl-16366	521	39	slower	slow	ADJ
crl-16366	521	40	response	response	NOUN
crl-16366	521	41	than	than	SCONJ
crl-16366	521	42	expected;	expected;	SPACE
crl-16366	521	43	response	response	NOUN
crl-16366	521	44	was	be	AUX
crl-16366	521	45	adequate;	adequate;	SPACE
crl-16366	521	46	general	general	PROPN
crl-16366	521	47	comfort	comfort	PROPN
crl-16366	521	48	level	level	NOUN
crl-16366	521	49	in	in	ADP
crl-16366	521	50	asking	ask	VERB
crl-16366	521	51	question	question	NOUN
crl-16366	521	52	,	,	PUNCT
crl-16366	521	53	etc	etc	X
crl-16366	521	54	.	.	X
crl-16366	521	55	):	):	PUNCT
crl-16366	521	56	55	55	NUM
crl-16366	521	57	66	66	NUM
crl-16366	521	58	1	1	NUM
crl-16366	521	59	(	(	PUNCT
crl-16366	521	60	lowest	low	ADJ
crl-16366	521	61	)	)	PUNCT
crl-16366	521	62	nmlkj	nmlkj	NOUN
crl-16366	521	63	2	2	NUM
crl-16366	521	64	nmlkj	nmlkj	NOUN
crl-16366	521	65	3	3	NUM
crl-16366	521	66	nmlkj	nmlkj	NOUN
crl-16366	521	67	4	4	NUM
crl-16366	521	68	nmlkj	nmlkj	NOUN
crl-16366	521	69	5	5	NUM
crl-16366	521	70	nmlkj	nmlkj	NOUN
crl-16366	521	71	6	6	NUM
crl-16366	521	72	nmlkj	nmlkj	NOUN
crl-16366	521	73	7	7	NUM
crl-16366	521	74	nmlkj	nmlkj	NOUN
crl-16366	521	75	8	8	NUM
crl-16366	521	76	nmlkj	nmlkj	NOUN
crl-16366	521	77	9	9	NUM
crl-16366	521	78	nmlkj	nmlkj	NOUN
crl-16366	521	79	10	10	NUM
crl-16366	521	80	(	(	PUNCT
crl-16366	521	81	highest	high	ADJ
crl-16366	521	82	)	)	PUNCT
crl-16366	521	83	nmlkj	nmlkj	NOUN
crl-16366	521	84	please	please	INTJ
crl-16366	521	85	elaborate	elaborate	VERB
crl-16366	521	86	on	on	ADP
crl-16366	521	87	why	why	SCONJ
crl-16366	521	88	you	you	PRON
crl-16366	521	89	rated	rate	VERB
crl-16366	521	90	as	as	SCONJ
crl-16366	521	91	you	you	PRON
crl-16366	521	92	did	do	VERB
crl-16366	521	93	:	:	PUNCT
crl-16366	521	94	55	55	NUM
crl-16366	521	95	66	66	NUM
crl-16366	521	96	overall	overall	ADJ
crl-16366	521	97	,	,	PUNCT
crl-16366	521	98	i	i	PRON
crl-16366	521	99	liked	like	VERB
crl-16366	521	100	text	text	NOUN
crl-16366	521	101	messaging	message	VERB
crl-16366	521	102	more	more	ADJ
crl-16366	521	103	than	than	ADP
crl-16366	521	104	e	e	NOUN
crl-16366	521	105	-	-	NOUN
crl-16366	521	106	mail	mail	NOUN
crl-16366	521	107	nmlkj	nmlkj	NOUN
crl-16366	521	108	about	about	ADP
crl-16366	521	109	the	the	DET
crl-16366	521	110	same	same	ADJ
crl-16366	521	111	nmlkj	nmlkj	NOUN
crl-16366	521	112	overall	overall	ADV
crl-16366	521	113	,	,	PUNCT
crl-16366	521	114	i	i	PRON
crl-16366	521	115	liked	like	VERB
crl-16366	521	116	text	text	NOUN
crl-16366	521	117	messaging	message	VERB
crl-16366	521	118	less	less	ADJ
crl-16366	521	119	than	than	ADP
crl-16366	521	120	e	e	NOUN
crl-16366	521	121	-	-	NOUN
crl-16366	521	122	mail	mail	NOUN
crl-16366	521	123	nmlkj	nmlkj	NOUN
crl-16366	521	124	please	please	INTJ
crl-16366	521	125	elaborate	elaborate	VERB
crl-16366	521	126	on	on	ADP
crl-16366	521	127	your	your	PRON
crl-16366	521	128	comparison	comparison	NOUN
crl-16366	521	129	between	between	ADP
crl-16366	521	130	the	the	DET
crl-16366	521	131	two	two	NUM
crl-16366	521	132	:	:	PUNCT
crl-16366	521	133	55	55	NUM
crl-16366	521	134	66	66	NUM
crl-16366	521	135	please	please	INTJ
crl-16366	521	136	give	give	VERB
crl-16366	521	137	us	we	PRON
crl-16366	521	138	your	your	PRON
crl-16366	521	139	feedback	feedback	NOUN
crl-16366	521	140	on	on	ADP
crl-16366	521	141	receiving	receive	VERB
crl-16366	521	142	assistance	assistance	NOUN
crl-16366	521	143	via	via	ADP
crl-16366	521	144	text	text	NOUN
crl-16366	521	145	messaging	message	VERB
crl-16366	521	146	by	by	ADP
crl-16366	521	147	answering	answer	VERB
crl-16366	521	148	the	the	DET
crl-16366	521	149	following	follow	VERB
crl-16366	521	150	questions	question	NOUN
crl-16366	521	151	.	.	PUNCT
crl-16366	522	1	1	1	X
crl-16366	522	2	.	.	X
crl-16366	522	3	your	your	PRON
crl-16366	522	4	name	name	NOUN
crl-16366	522	5	:	:	PUNCT
crl-16366	522	6	2	2	X
crl-16366	522	7	.	.	PROPN
crl-16366	522	8	to	to	PART
crl-16366	522	9	which	which	PRON
crl-16366	522	10	university	university	NOUN
crl-16366	522	11	library	library	NOUN
crl-16366	522	12	did	do	AUX
crl-16366	522	13	you	you	PRON
crl-16366	522	14	direct	direct	VERB
crl-16366	522	15	your	your	PRON
crl-16366	522	16	questions	question	NOUN
crl-16366	522	17	for	for	ADP
crl-16366	522	18	this	this	DET
crl-16366	522	19	study	study	NOUN
crl-16366	522	20	?	?	PUNCT
crl-16366	523	1	3	3	X
crl-16366	523	2	.	.	X
crl-16366	523	3	please	please	INTJ
crl-16366	523	4	copy	copy	VERB
crl-16366	523	5	and	and	CCONJ
crl-16366	523	6	paste	paste	VERB
crl-16366	523	7	the	the	DET
crl-16366	523	8	first	first	ADJ
crl-16366	523	9	question	question	NOUN
crl-16366	523	10	that	that	PRON
crl-16366	523	11	you	you	PRON
crl-16366	523	12	asked	ask	VERB
crl-16366	523	13	.	.	PUNCT
crl-16366	524	1	4	4	X
crl-16366	524	2	.	.	X
crl-16366	524	3	please	please	INTJ
crl-16366	524	4	provide	provide	VERB
crl-16366	524	5	a	a	DET
crl-16366	524	6	general	general	ADJ
crl-16366	524	7	description	description	NOUN
crl-16366	524	8	of	of	ADP
crl-16366	524	9	the	the	DET
crl-16366	524	10	answer	answer	NOUN
crl-16366	524	11	you	you	PRON
crl-16366	524	12	received	receive	VERB
crl-16366	524	13	to	to	PART
crl-16366	524	14	question	question	VERB
crl-16366	524	15	1	1	NUM
crl-16366	524	16	in	in	ADP
crl-16366	524	17	the	the	DET
crl-16366	524	18	form	form	NOUN
crl-16366	524	19	below	below	ADV
crl-16366	524	20	:	:	PUNCT
crl-16366	524	21	1	1	X
crl-16366	524	22	.	.	X
crl-16366	524	23	 	 	SPACE
crl-16366	524	24	text	text	NOUN
crl-16366	524	25	messaging	messaging	NOUN
crl-16366	524	26	format	format	NOUN
crl-16366	524	27	*	*	PUNCT
crl-16366	524	28	*	*	NOUN
crl-16366	524	29	55	55	NUM
crl-16366	524	30	66	66	NUM
crl-16366	524	31	55	55	NUM
crl-16366	524	32	66	66	NUM
crl-16366	524	33	university	university	NOUN
crl-16366	524	34	anmlkj	anmlkj	NOUN
crl-16366	524	35	university	university	PROPN
crl-16366	524	36	bnmlkj	bnmlkj	NOUN
crl-16366	524	37	346	346	NUM
crl-16366	524	38	college	college	PROPN
crl-16366	524	39	&	&	CCONJ
crl-16366	524	40	research	research	PROPN
crl-16366	524	41	libraries	library	NOUN
crl-16366	524	42	may	may	AUX
crl-16366	524	43	2014	2014	NUM
crl-16366	524	44	10	10	NUM
crl-16366	524	45	.	.	PUNCT
crl-16366	525	1	on	on	ADP
crl-16366	525	2	a	a	DET
crl-16366	525	3	scale	scale	NOUN
crl-16366	525	4	from	from	ADP
crl-16366	525	5	1–10	1–10	PROPN
crl-16366	525	6	(	(	PUNCT
crl-16366	525	7	1	1	NUM
crl-16366	525	8	=	=	NUM
crl-16366	525	9	lowest	low	ADJ
crl-16366	525	10	,	,	PUNCT
crl-16366	525	11	10	10	NUM
crl-16366	525	12	=	=	NUM
crl-16366	525	13	highest	high	ADJ
crl-16366	525	14	satsifaction	satsifaction	NOUN
crl-16366	525	15	)	)	PUNCT
crl-16366	525	16	,	,	PUNCT
crl-16366	525	17	rate	rate	VERB
crl-16366	525	18	how	how	SCONJ
crl-16366	525	19	satisfied	satisfied	ADJ
crl-16366	525	20	you	you	PRON
crl-16366	525	21	were	be	AUX
crl-16366	525	22	with	with	ADP
crl-16366	525	23	the	the	DET
crl-16366	525	24	overall	overall	ADJ
crl-16366	525	25	experience	experience	NOUN
crl-16366	525	26	in	in	ADP
crl-16366	525	27	getting	get	VERB
crl-16366	525	28	your	your	PRON
crl-16366	525	29	second	second	ADJ
crl-16366	525	30	question	question	NOUN
crl-16366	525	31	answered	answer	VERB
crl-16366	525	32	.	.	PUNCT
crl-16366	526	1	11	11	NUM
crl-16366	526	2	.	.	PUNCT
crl-16366	527	1	overall	overall	ADJ
crl-16366	527	2	,	,	PUNCT
crl-16366	527	3	using	use	VERB
crl-16366	527	4	a	a	DET
crl-16366	527	5	scale	scale	NOUN
crl-16366	527	6	from	from	ADP
crl-16366	527	7	1–10	1–10	PROPN
crl-16366	527	8	(	(	PUNCT
crl-16366	527	9	1	1	NUM
crl-16366	527	10	=	=	NUM
crl-16366	527	11	lowest	low	ADJ
crl-16366	527	12	,	,	PUNCT
crl-16366	527	13	10	10	NUM
crl-16366	527	14	=	=	NUM
crl-16366	527	15	highest	high	ADJ
crl-16366	527	16	satsifaction	satsifaction	NOUN
crl-16366	527	17	)	)	PUNCT
crl-16366	527	18	,	,	PUNCT
crl-16366	527	19	rate	rate	VERB
crl-16366	527	20	how	how	SCONJ
crl-16366	527	21	satisfied	satisfied	ADJ
crl-16366	527	22	you	you	PRON
crl-16366	527	23	were	be	AUX
crl-16366	527	24	with	with	ADP
crl-16366	527	25	the	the	DET
crl-16366	527	26	overall	overall	ADJ
crl-16366	527	27	reference	reference	NOUN
crl-16366	527	28	assistance	assistance	NOUN
crl-16366	527	29	you	you	PRON
crl-16366	527	30	received	receive	VERB
crl-16366	527	31	using	use	VERB
crl-16366	527	32	text	text	NOUN
crl-16366	527	33	messaging	messaging	NOUN
crl-16366	527	34	.	.	PUNCT
crl-16366	528	1	12	12	NUM
crl-16366	528	2	.	.	PUNCT
crl-16366	529	1	how	how	SCONJ
crl-16366	529	2	did	do	AUX
crl-16366	529	3	the	the	DET
crl-16366	529	4	assistance	assistance	NOUN
crl-16366	529	5	you	you	PRON
crl-16366	529	6	received	receive	VERB
crl-16366	529	7	via	via	ADP
crl-16366	529	8	text	text	NOUN
crl-16366	529	9	messaging	messaging	NOUN
crl-16366	529	10	compare	compare	VERB
crl-16366	529	11	overall	overall	ADV
crl-16366	529	12	to	to	ADP
crl-16366	529	13	e	e	NOUN
crl-16366	529	14	-	-	NOUN
crl-16366	529	15	mail	mail	NOUN
crl-16366	529	16	?	?	PUNCT
crl-16366	530	1	1	1	NUM
crl-16366	530	2	(	(	PUNCT
crl-16366	530	3	lowest	low	ADJ
crl-16366	530	4	)	)	PUNCT
crl-16366	530	5	nmlkj	nmlkj	NOUN
crl-16366	530	6	2	2	NUM
crl-16366	530	7	nmlkj	nmlkj	NOUN
crl-16366	530	8	3	3	NUM
crl-16366	530	9	nmlkj	nmlkj	NOUN
crl-16366	530	10	4	4	NUM
crl-16366	530	11	nmlkj	nmlkj	NOUN
crl-16366	530	12	5	5	NUM
crl-16366	530	13	nmlkj	nmlkj	NOUN
crl-16366	530	14	6	6	NUM
crl-16366	530	15	nmlkj	nmlkj	NOUN
crl-16366	530	16	7	7	NUM
crl-16366	530	17	nmlkj	nmlkj	NOUN
crl-16366	530	18	8	8	NUM
crl-16366	530	19	nmlkj	nmlkj	NOUN
crl-16366	530	20	9	9	NUM
crl-16366	530	21	nmlkj	nmlkj	NOUN
crl-16366	530	22	10	10	NUM
crl-16366	530	23	(	(	PUNCT
crl-16366	530	24	highest	high	ADJ
crl-16366	530	25	)	)	PUNCT
crl-16366	530	26	nmlkj	nmlkj	NOUN
crl-16366	530	27	please	please	INTJ
crl-16366	530	28	elaborate	elaborate	VERB
crl-16366	530	29	on	on	ADP
crl-16366	530	30	why	why	SCONJ
crl-16366	530	31	you	you	PRON
crl-16366	530	32	rated	rate	VERB
crl-16366	530	33	as	as	SCONJ
crl-16366	530	34	you	you	PRON
crl-16366	530	35	did	do	VERB
crl-16366	530	36	(	(	PUNCT
crl-16366	530	37	quicker	quick	ADJ
crl-16366	530	38	/	/	SYM
crl-16366	530	39	slower	slow	ADJ
crl-16366	530	40	response	response	NOUN
crl-16366	530	41	than	than	SCONJ
crl-16366	530	42	expected;	expected;	SPACE
crl-16366	530	43	response	response	NOUN
crl-16366	530	44	was	be	AUX
crl-16366	530	45	adequate;	adequate;	SPACE
crl-16366	530	46	general	general	PROPN
crl-16366	530	47	comfort	comfort	PROPN
crl-16366	530	48	level	level	NOUN
crl-16366	530	49	in	in	ADP
crl-16366	530	50	asking	ask	VERB
crl-16366	530	51	question	question	NOUN
crl-16366	530	52	,	,	PUNCT
crl-16366	530	53	etc	etc	X
crl-16366	530	54	.	.	X
crl-16366	530	55	):	):	PUNCT
crl-16366	530	56	55	55	NUM
crl-16366	530	57	66	66	NUM
crl-16366	530	58	1	1	NUM
crl-16366	530	59	(	(	PUNCT
crl-16366	530	60	lowest	low	ADJ
crl-16366	530	61	)	)	PUNCT
crl-16366	530	62	nmlkj	nmlkj	NOUN
crl-16366	530	63	2	2	NUM
crl-16366	530	64	nmlkj	nmlkj	NOUN
crl-16366	530	65	3	3	NUM
crl-16366	530	66	nmlkj	nmlkj	NOUN
crl-16366	530	67	4	4	NUM
crl-16366	530	68	nmlkj	nmlkj	NOUN
crl-16366	530	69	5	5	NUM
crl-16366	530	70	nmlkj	nmlkj	NOUN
crl-16366	530	71	6	6	NUM
crl-16366	530	72	nmlkj	nmlkj	NOUN
crl-16366	530	73	7	7	NUM
crl-16366	530	74	nmlkj	nmlkj	NOUN
crl-16366	530	75	8	8	NUM
crl-16366	530	76	nmlkj	nmlkj	NOUN
crl-16366	530	77	9	9	NUM
crl-16366	530	78	nmlkj	nmlkj	NOUN
crl-16366	530	79	10	10	NUM
crl-16366	530	80	(	(	PUNCT
crl-16366	530	81	highest	high	ADJ
crl-16366	530	82	)	)	PUNCT
crl-16366	530	83	nmlkj	nmlkj	NOUN
crl-16366	530	84	please	please	INTJ
crl-16366	530	85	elaborate	elaborate	VERB
crl-16366	530	86	on	on	ADP
crl-16366	530	87	why	why	SCONJ
crl-16366	530	88	you	you	PRON
crl-16366	530	89	rated	rate	VERB
crl-16366	530	90	as	as	SCONJ
crl-16366	530	91	you	you	PRON
crl-16366	530	92	did	do	VERB
crl-16366	530	93	:	:	PUNCT
crl-16366	530	94	55	55	NUM
crl-16366	530	95	66	66	NUM
crl-16366	530	96	overall	overall	ADJ
crl-16366	530	97	,	,	PUNCT
crl-16366	530	98	i	i	PRON
crl-16366	530	99	liked	like	VERB
crl-16366	530	100	text	text	NOUN
crl-16366	530	101	messaging	message	VERB
crl-16366	530	102	more	more	ADJ
crl-16366	530	103	than	than	ADP
crl-16366	530	104	e	e	NOUN
crl-16366	530	105	-	-	NOUN
crl-16366	530	106	mail	mail	NOUN
crl-16366	530	107	nmlkj	nmlkj	NOUN
crl-16366	530	108	about	about	ADP
crl-16366	530	109	the	the	DET
crl-16366	530	110	same	same	ADJ
crl-16366	530	111	nmlkj	nmlkj	NOUN
crl-16366	530	112	overall	overall	ADV
crl-16366	530	113	,	,	PUNCT
crl-16366	530	114	i	i	PRON
crl-16366	530	115	liked	like	VERB
crl-16366	530	116	text	text	NOUN
crl-16366	530	117	messaging	message	VERB
crl-16366	530	118	less	less	ADJ
crl-16366	530	119	than	than	ADP
crl-16366	530	120	e	e	NOUN
crl-16366	530	121	-	-	NOUN
crl-16366	530	122	mail	mail	NOUN
crl-16366	530	123	nmlkj	nmlkj	NOUN
crl-16366	530	124	please	please	INTJ
crl-16366	530	125	elaborate	elaborate	VERB
crl-16366	530	126	on	on	ADP
crl-16366	530	127	your	your	PRON
crl-16366	530	128	comparison	comparison	NOUN
crl-16366	530	129	between	between	ADP
crl-16366	530	130	the	the	DET
crl-16366	530	131	two	two	NUM
crl-16366	530	132	:	:	PUNCT
crl-16366	530	133	55	55	NUM
crl-16366	530	134	66	66	NUM
crl-16366	530	135	13	13	NUM
crl-16366	530	136	.	.	PUNCT
crl-16366	531	1	how	how	SCONJ
crl-16366	531	2	did	do	AUX
crl-16366	531	3	the	the	DET
crl-16366	531	4	assistance	assistance	NOUN
crl-16366	531	5	you	you	PRON
crl-16366	531	6	received	receive	VERB
crl-16366	531	7	via	via	ADP
crl-16366	531	8	text	text	NOUN
crl-16366	531	9	messaging	message	VERB
crl-16366	531	10	compare	compare	VERB
crl-16366	531	11	overall	overall	ADV
crl-16366	531	12	to	to	ADP
crl-16366	531	13	telephone	telephone	NOUN
crl-16366	531	14	?	?	PUNCT
crl-16366	532	1	14	14	NUM
crl-16366	532	2	.	.	PUNCT
crl-16366	533	1	how	how	SCONJ
crl-16366	533	2	did	do	AUX
crl-16366	533	3	the	the	DET
crl-16366	533	4	assistance	assistance	NOUN
crl-16366	533	5	you	you	PRON
crl-16366	533	6	received	receive	VERB
crl-16366	533	7	via	via	ADP
crl-16366	533	8	text	text	NOUN
crl-16366	533	9	messaging	messaging	NOUN
crl-16366	533	10	compare	compare	VERB
crl-16366	533	11	overall	overall	ADJ
crl-16366	533	12	to	to	PART
crl-16366	533	13	chat	chat	VERB
crl-16366	533	14	?	?	PUNCT
crl-16366	534	1	overall	overall	INTJ
crl-16366	534	2	,	,	PUNCT
crl-16366	534	3	i	i	PRON
crl-16366	534	4	liked	like	VERB
crl-16366	534	5	text	text	NOUN
crl-16366	534	6	messaging	message	VERB
crl-16366	534	7	more	more	ADJ
crl-16366	534	8	than	than	ADP
crl-16366	534	9	telephone	telephone	NOUN
crl-16366	534	10	nmlkj	nmlkj	NOUN
crl-16366	534	11	about	about	ADP
crl-16366	534	12	the	the	DET
crl-16366	534	13	same	same	ADJ
crl-16366	534	14	nmlkj	nmlkj	NOUN
crl-16366	534	15	overall	overall	ADV
crl-16366	534	16	,	,	PUNCT
crl-16366	534	17	i	i	PRON
crl-16366	534	18	liked	like	VERB
crl-16366	534	19	text	text	NOUN
crl-16366	534	20	messaging	message	VERB
crl-16366	534	21	less	less	ADJ
crl-16366	534	22	than	than	ADP
crl-16366	534	23	telephone	telephone	NOUN
crl-16366	534	24	nmlkj	nmlkj	NOUN
crl-16366	534	25	please	please	INTJ
crl-16366	534	26	elaborate	elaborate	VERB
crl-16366	534	27	on	on	ADP
crl-16366	534	28	your	your	PRON
crl-16366	534	29	comparison	comparison	NOUN
crl-16366	534	30	between	between	ADP
crl-16366	534	31	the	the	DET
crl-16366	534	32	two	two	NUM
crl-16366	534	33	:	:	PUNCT
crl-16366	534	34	55	55	NUM
crl-16366	534	35	66	66	NUM
crl-16366	534	36	overall	overall	ADJ
crl-16366	534	37	,	,	PUNCT
crl-16366	534	38	i	i	PRON
crl-16366	534	39	liked	like	VERB
crl-16366	534	40	text	text	NOUN
crl-16366	534	41	messaging	message	VERB
crl-16366	534	42	more	more	ADJ
crl-16366	534	43	than	than	ADP
crl-16366	534	44	chat	chat	VERB
crl-16366	534	45	nmlkj	nmlkj	ADJ
crl-16366	534	46	about	about	ADP
crl-16366	534	47	the	the	DET
crl-16366	534	48	same	same	ADJ
crl-16366	534	49	nmlkj	nmlkj	NOUN
crl-16366	534	50	overall	overall	ADV
crl-16366	534	51	,	,	PUNCT
crl-16366	534	52	i	i	PRON
crl-16366	534	53	liked	like	VERB
crl-16366	534	54	text	text	NOUN
crl-16366	534	55	messaging	message	VERB
crl-16366	534	56	less	less	ADJ
crl-16366	534	57	than	than	ADP
crl-16366	534	58	chat	chat	VERB
crl-16366	534	59	nmlkj	nmlkj	NOUN
crl-16366	534	60	please	please	INTJ
crl-16366	534	61	elaborate	elaborate	VERB
crl-16366	534	62	on	on	ADP
crl-16366	534	63	your	your	PRON
crl-16366	534	64	comparison	comparison	NOUN
crl-16366	534	65	between	between	ADP
crl-16366	534	66	the	the	DET
crl-16366	534	67	two	two	NUM
crl-16366	534	68	(	(	PUNCT
crl-16366	534	69	i.e.	i.e.	X
crl-16366	534	70	did	do	AUX
crl-16366	534	71	being	be	AUX
crl-16366	534	72	able	able	ADJ
crl-16366	534	73	to	to	PART
crl-16366	534	74	see	see	VERB
crl-16366	534	75	and	and	CCONJ
crl-16366	534	76	hear	hear	VERB
crl-16366	534	77	the	the	DET
crl-16366	534	78	person	person	NOUN
crl-16366	534	79	help	help	VERB
crl-16366	534	80	or	or	CCONJ
crl-16366	534	81	hinder	hinder	VERB
crl-16366	534	82	the	the	DET
crl-16366	534	83	process	process	NOUN
crl-16366	534	84	?	?	PUNCT
crl-16366	534	85	):	):	PUNCT
crl-16366	534	86	55	55	NUM
crl-16366	534	87	66	66	NUM
crl-16366	534	88	appendix	appendix	NOUN
crl-16366	534	89	g.	g.	PROPN
crl-16366	534	90	text	text	PROPN
crl-16366	534	91	online	online	ADJ
crl-16366	534	92	survey	survey	NOUN
crl-16366	534	93	please	please	INTJ
crl-16366	534	94	give	give	VERB
crl-16366	534	95	us	we	PRON
crl-16366	534	96	your	your	PRON
crl-16366	534	97	feedback	feedback	NOUN
crl-16366	534	98	on	on	ADP
crl-16366	534	99	receiving	receive	VERB
crl-16366	534	100	assistance	assistance	NOUN
crl-16366	534	101	via	via	ADP
crl-16366	534	102	text	text	NOUN
crl-16366	534	103	messaging	message	VERB
crl-16366	534	104	by	by	ADP
crl-16366	534	105	answering	answer	VERB
crl-16366	534	106	the	the	DET
crl-16366	534	107	following	follow	VERB
crl-16366	534	108	questions	question	NOUN
crl-16366	534	109	.	.	PUNCT
crl-16366	535	1	1	1	X
crl-16366	535	2	.	.	X
crl-16366	535	3	your	your	PRON
crl-16366	535	4	name	name	NOUN
crl-16366	535	5	:	:	PUNCT
crl-16366	535	6	2	2	X
crl-16366	535	7	.	.	PROPN
crl-16366	535	8	to	to	PART
crl-16366	535	9	which	which	PRON
crl-16366	535	10	university	university	NOUN
crl-16366	535	11	library	library	NOUN
crl-16366	535	12	did	do	AUX
crl-16366	535	13	you	you	PRON
crl-16366	535	14	direct	direct	VERB
crl-16366	535	15	your	your	PRON
crl-16366	535	16	questions	question	NOUN
crl-16366	535	17	for	for	ADP
crl-16366	535	18	this	this	DET
crl-16366	535	19	study	study	NOUN
crl-16366	535	20	?	?	PUNCT
crl-16366	536	1	3	3	X
crl-16366	536	2	.	.	X
crl-16366	536	3	please	please	INTJ
crl-16366	536	4	copy	copy	VERB
crl-16366	536	5	and	and	CCONJ
crl-16366	536	6	paste	paste	VERB
crl-16366	536	7	the	the	DET
crl-16366	536	8	first	first	ADJ
crl-16366	536	9	question	question	NOUN
crl-16366	536	10	that	that	PRON
crl-16366	536	11	you	you	PRON
crl-16366	536	12	asked	ask	VERB
crl-16366	536	13	.	.	PUNCT
crl-16366	537	1	4	4	X
crl-16366	537	2	.	.	X
crl-16366	537	3	please	please	INTJ
crl-16366	537	4	provide	provide	VERB
crl-16366	537	5	a	a	DET
crl-16366	537	6	general	general	ADJ
crl-16366	537	7	description	description	NOUN
crl-16366	537	8	of	of	ADP
crl-16366	537	9	the	the	DET
crl-16366	537	10	answer	answer	NOUN
crl-16366	537	11	you	you	PRON
crl-16366	537	12	received	receive	VERB
crl-16366	537	13	to	to	PART
crl-16366	537	14	question	question	VERB
crl-16366	537	15	1	1	NUM
crl-16366	537	16	in	in	ADP
crl-16366	537	17	the	the	DET
crl-16366	537	18	form	form	NOUN
crl-16366	537	19	below	below	ADV
crl-16366	537	20	:	:	PUNCT
crl-16366	537	21	1	1	X
crl-16366	537	22	.	.	X
crl-16366	537	23	 	 	SPACE
crl-16366	537	24	text	text	NOUN
crl-16366	537	25	messaging	messaging	NOUN
crl-16366	537	26	format	format	NOUN
crl-16366	537	27	*	*	PUNCT
crl-16366	537	28	*	*	NOUN
crl-16366	537	29	55	55	NUM
crl-16366	537	30	66	66	NUM
crl-16366	537	31	55	55	NUM
crl-16366	537	32	66	66	NUM
crl-16366	537	33	university	university	NOUN
crl-16366	537	34	anmlkj	anmlkj	NOUN
crl-16366	537	35	university	university	PROPN
crl-16366	537	36	bnmlkj	bnmlkj	NOUN
crl-16366	537	37	a	a	DET
crl-16366	537	38	usability	usability	NOUN
crl-16366	537	39	evaluation	evaluation	NOUN
crl-16366	537	40	of	of	ADP
crl-16366	537	41	academic	academic	ADJ
crl-16366	537	42	virtual	virtual	ADJ
crl-16366	537	43	reference	reference	NOUN
crl-16366	537	44	services	service	NOUN
crl-16366	537	45	347	347	NUM
crl-16366	537	46	15	15	NUM
crl-16366	537	47	.	.	PUNCT
crl-16366	538	1	how	how	SCONJ
crl-16366	538	2	did	do	AUX
crl-16366	538	3	the	the	DET
crl-16366	538	4	assistance	assistance	NOUN
crl-16366	538	5	you	you	PRON
crl-16366	538	6	received	receive	VERB
crl-16366	538	7	via	via	ADP
crl-16366	538	8	text	text	NOUN
crl-16366	538	9	messaging	message	VERB
crl-16366	538	10	compare	compare	VERB
crl-16366	538	11	overall	overall	ADJ
crl-16366	538	12	to	to	PART
crl-16366	538	13	skype	skype	ADJ
crl-16366	538	14	?	?	PUNCT
crl-16366	539	1	overall	overall	INTJ
crl-16366	539	2	,	,	PUNCT
crl-16366	539	3	i	i	PRON
crl-16366	539	4	liked	like	VERB
crl-16366	539	5	text	text	NOUN
crl-16366	539	6	messaging	message	VERB
crl-16366	539	7	more	more	ADJ
crl-16366	539	8	than	than	ADP
crl-16366	539	9	skype	skype	ADJ
crl-16366	539	10	nmlkj	nmlkj	NOUN
crl-16366	539	11	about	about	ADP
crl-16366	539	12	the	the	DET
crl-16366	539	13	same	same	ADJ
crl-16366	539	14	nmlkj	nmlkj	NOUN
crl-16366	539	15	overall	overall	ADV
crl-16366	539	16	,	,	PUNCT
crl-16366	539	17	i	i	PRON
crl-16366	539	18	liked	like	VERB
crl-16366	539	19	text	text	NOUN
crl-16366	539	20	messaging	message	VERB
crl-16366	539	21	less	less	ADJ
crl-16366	539	22	than	than	ADP
crl-16366	539	23	skype	skype	ADJ
crl-16366	539	24	nmlkj	nmlkj	NOUN
crl-16366	539	25	please	please	INTJ
crl-16366	539	26	elaborate	elaborate	VERB
crl-16366	539	27	on	on	ADP
crl-16366	539	28	your	your	PRON
crl-16366	539	29	comparison	comparison	NOUN
crl-16366	539	30	between	between	ADP
crl-16366	539	31	the	the	DET
crl-16366	539	32	two	two	NUM
crl-16366	539	33	(	(	PUNCT
crl-16366	539	34	i.e.	i.e.	X
crl-16366	539	35	did	do	AUX
crl-16366	539	36	being	be	AUX
crl-16366	539	37	able	able	ADJ
crl-16366	539	38	to	to	PART
crl-16366	539	39	see	see	VERB
crl-16366	539	40	and	and	CCONJ
crl-16366	539	41	hear	hear	VERB
crl-16366	539	42	the	the	DET
crl-16366	539	43	person	person	NOUN
crl-16366	539	44	help	help	VERB
crl-16366	539	45	or	or	CCONJ
crl-16366	539	46	hinder	hinder	VERB
crl-16366	539	47	the	the	DET
crl-16366	539	48	process	process	NOUN
crl-16366	539	49	?	?	PUNCT
crl-16366	539	50	):	):	PUNCT
crl-16366	539	51	55	55	NUM
crl-16366	539	52	66	66	NUM
crl-16366	539	53	appendix	appendix	NOUN
crl-16366	539	54	g.	g.	PROPN
crl-16366	539	55	text	text	PROPN
crl-16366	539	56	online	online	ADJ
crl-16366	539	57	survey	survey	NOUN
crl-16366	539	58	please	please	INTJ
crl-16366	539	59	give	give	VERB
crl-16366	539	60	us	we	PRON
crl-16366	539	61	your	your	PRON
crl-16366	539	62	feedback	feedback	NOUN
crl-16366	539	63	on	on	ADP
crl-16366	539	64	receiving	receive	VERB
crl-16366	539	65	assistance	assistance	NOUN
crl-16366	539	66	via	via	ADP
crl-16366	539	67	text	text	NOUN
crl-16366	539	68	messaging	message	VERB
crl-16366	539	69	by	by	ADP
crl-16366	539	70	answering	answer	VERB
crl-16366	539	71	the	the	DET
crl-16366	539	72	following	follow	VERB
crl-16366	539	73	questions	question	NOUN
crl-16366	539	74	.	.	PUNCT
crl-16366	540	1	1	1	X
crl-16366	540	2	.	.	X
crl-16366	540	3	your	your	PRON
crl-16366	540	4	name	name	NOUN
crl-16366	540	5	:	:	PUNCT
crl-16366	540	6	2	2	X
crl-16366	540	7	.	.	PROPN
crl-16366	540	8	to	to	PART
crl-16366	540	9	which	which	PRON
crl-16366	540	10	university	university	NOUN
crl-16366	540	11	library	library	NOUN
crl-16366	540	12	did	do	AUX
crl-16366	540	13	you	you	PRON
crl-16366	540	14	direct	direct	VERB
crl-16366	540	15	your	your	PRON
crl-16366	540	16	questions	question	NOUN
crl-16366	540	17	for	for	ADP
crl-16366	540	18	this	this	DET
crl-16366	540	19	study	study	NOUN
crl-16366	540	20	?	?	PUNCT
crl-16366	541	1	3	3	X
crl-16366	541	2	.	.	X
crl-16366	541	3	please	please	INTJ
crl-16366	541	4	copy	copy	VERB
crl-16366	541	5	and	and	CCONJ
crl-16366	541	6	paste	paste	VERB
crl-16366	541	7	the	the	DET
crl-16366	541	8	first	first	ADJ
crl-16366	541	9	question	question	NOUN
crl-16366	541	10	that	that	PRON
crl-16366	541	11	you	you	PRON
crl-16366	541	12	asked	ask	VERB
crl-16366	541	13	.	.	PUNCT
crl-16366	542	1	4	4	X
crl-16366	542	2	.	.	X
crl-16366	542	3	please	please	INTJ
crl-16366	542	4	provide	provide	VERB
crl-16366	542	5	a	a	DET
crl-16366	542	6	general	general	ADJ
crl-16366	542	7	description	description	NOUN
crl-16366	542	8	of	of	ADP
crl-16366	542	9	the	the	DET
crl-16366	542	10	answer	answer	NOUN
crl-16366	542	11	you	you	PRON
crl-16366	542	12	received	receive	VERB
crl-16366	542	13	to	to	PART
crl-16366	542	14	question	question	VERB
crl-16366	542	15	1	1	NUM
crl-16366	542	16	in	in	ADP
crl-16366	542	17	the	the	DET
crl-16366	542	18	form	form	NOUN
crl-16366	542	19	below	below	ADV
crl-16366	542	20	:	:	PUNCT
crl-16366	542	21	1	1	X
crl-16366	542	22	.	.	X
crl-16366	542	23	 	 	SPACE
crl-16366	542	24	text	text	NOUN
crl-16366	542	25	messaging	messaging	NOUN
crl-16366	542	26	format	format	NOUN
crl-16366	542	27	*	*	PUNCT
crl-16366	542	28	*	*	NOUN
crl-16366	542	29	55	55	NUM
crl-16366	542	30	66	66	NUM
crl-16366	542	31	55	55	NUM
crl-16366	542	32	66	66	NUM
crl-16366	542	33	university	university	NOUN
crl-16366	542	34	anmlkj	anmlkj	NOUN
crl-16366	542	35	university	university	PROPN
crl-16366	542	36	bnmlkj	bnmlkj	NOUN
crl-16366	542	37	13	13	NUM
crl-16366	542	38	.	.	PUNCT
crl-16366	543	1	how	how	SCONJ
crl-16366	543	2	did	do	AUX
crl-16366	543	3	the	the	DET
crl-16366	543	4	assistance	assistance	NOUN
crl-16366	543	5	you	you	PRON
crl-16366	543	6	received	receive	VERB
crl-16366	543	7	via	via	ADP
crl-16366	543	8	text	text	NOUN
crl-16366	543	9	messaging	message	VERB
crl-16366	543	10	compare	compare	VERB
crl-16366	543	11	overall	overall	ADV
crl-16366	543	12	to	to	ADP
crl-16366	543	13	telephone	telephone	NOUN
crl-16366	543	14	?	?	PUNCT
crl-16366	544	1	14	14	NUM
crl-16366	544	2	.	.	PUNCT
crl-16366	545	1	how	how	SCONJ
crl-16366	545	2	did	do	AUX
crl-16366	545	3	the	the	DET
crl-16366	545	4	assistance	assistance	NOUN
crl-16366	545	5	you	you	PRON
crl-16366	545	6	received	receive	VERB
crl-16366	545	7	via	via	ADP
crl-16366	545	8	text	text	NOUN
crl-16366	545	9	messaging	messaging	NOUN
crl-16366	545	10	compare	compare	VERB
crl-16366	545	11	overall	overall	ADJ
crl-16366	545	12	to	to	PART
crl-16366	545	13	chat	chat	VERB
crl-16366	545	14	?	?	PUNCT
crl-16366	546	1	overall	overall	INTJ
crl-16366	546	2	,	,	PUNCT
crl-16366	546	3	i	i	PRON
crl-16366	546	4	liked	like	VERB
crl-16366	546	5	text	text	NOUN
crl-16366	546	6	messaging	message	VERB
crl-16366	546	7	more	more	ADJ
crl-16366	546	8	than	than	ADP
crl-16366	546	9	telephone	telephone	NOUN
crl-16366	546	10	nmlkj	nmlkj	NOUN
crl-16366	546	11	about	about	ADP
crl-16366	546	12	the	the	DET
crl-16366	546	13	same	same	ADJ
crl-16366	546	14	nmlkj	nmlkj	NOUN
crl-16366	546	15	overall	overall	ADV
crl-16366	546	16	,	,	PUNCT
crl-16366	546	17	i	i	PRON
crl-16366	546	18	liked	like	VERB
crl-16366	546	19	text	text	NOUN
crl-16366	546	20	messaging	message	VERB
crl-16366	546	21	less	less	ADJ
crl-16366	546	22	than	than	ADP
crl-16366	546	23	telephone	telephone	NOUN
crl-16366	546	24	nmlkj	nmlkj	NOUN
crl-16366	546	25	please	please	INTJ
crl-16366	546	26	elaborate	elaborate	VERB
crl-16366	546	27	on	on	ADP
crl-16366	546	28	your	your	PRON
crl-16366	546	29	comparison	comparison	NOUN
crl-16366	546	30	between	between	ADP
crl-16366	546	31	the	the	DET
crl-16366	546	32	two	two	NUM
crl-16366	546	33	:	:	PUNCT
crl-16366	546	34	55	55	NUM
crl-16366	546	35	66	66	NUM
crl-16366	546	36	overall	overall	ADJ
crl-16366	546	37	,	,	PUNCT
crl-16366	546	38	i	i	PRON
crl-16366	546	39	liked	like	VERB
crl-16366	546	40	text	text	NOUN
crl-16366	546	41	messaging	message	VERB
crl-16366	546	42	more	more	ADJ
crl-16366	546	43	than	than	ADP
crl-16366	546	44	chat	chat	VERB
crl-16366	546	45	nmlkj	nmlkj	ADJ
crl-16366	546	46	about	about	ADP
crl-16366	546	47	the	the	DET
crl-16366	546	48	same	same	ADJ
crl-16366	546	49	nmlkj	nmlkj	NOUN
crl-16366	546	50	overall	overall	ADV
crl-16366	546	51	,	,	PUNCT
crl-16366	546	52	i	i	PRON
crl-16366	546	53	liked	like	VERB
crl-16366	546	54	text	text	NOUN
crl-16366	546	55	messaging	message	VERB
crl-16366	546	56	less	less	ADJ
crl-16366	546	57	than	than	ADP
crl-16366	546	58	chat	chat	VERB
crl-16366	546	59	nmlkj	nmlkj	NOUN
crl-16366	546	60	please	please	INTJ
crl-16366	546	61	elaborate	elaborate	VERB
crl-16366	546	62	on	on	ADP
crl-16366	546	63	your	your	PRON
crl-16366	546	64	comparison	comparison	NOUN
crl-16366	546	65	between	between	ADP
crl-16366	546	66	the	the	DET
crl-16366	546	67	two	two	NUM
crl-16366	546	68	(	(	PUNCT
crl-16366	546	69	i.e.	i.e.	X
crl-16366	546	70	did	do	AUX
crl-16366	546	71	being	be	AUX
crl-16366	546	72	able	able	ADJ
crl-16366	546	73	to	to	PART
crl-16366	546	74	see	see	VERB
crl-16366	546	75	and	and	CCONJ
crl-16366	546	76	hear	hear	VERB
crl-16366	546	77	the	the	DET
crl-16366	546	78	person	person	NOUN
crl-16366	546	79	help	help	VERB
crl-16366	546	80	or	or	CCONJ
crl-16366	546	81	hinder	hinder	VERB
crl-16366	546	82	the	the	DET
crl-16366	546	83	process	process	NOUN
crl-16366	546	84	?	?	PUNCT
crl-16366	546	85	):	):	PUNCT
crl-16366	546	86	55	55	NUM
crl-16366	546	87	66	66	NUM
crl-16366	546	88	348	348	NUM
crl-16366	546	89	college	college	NOUN
crl-16366	546	90	&	&	CCONJ
crl-16366	546	91	research	research	PROPN
crl-16366	546	92	libraries	library	NOUN
crl-16366	546	93	may	may	AUX
crl-16366	546	94	2014	2014	NUM
crl-16366	546	95	reference	reference	NOUN
crl-16366	546	96	services	service	NOUN
crl-16366	546	97	usability	usability	NOUN
crl-16366	546	98	and	and	CCONJ
crl-16366	546	99	satisfaction	satisfaction	NOUN
crl-16366	546	100	survey	survey	NOUN
crl-16366	546	101	(	(	PUNCT
crl-16366	546	102	master)reference	master)reference	NOUN
crl-16366	546	103	services	service	NOUN
crl-16366	546	104	usability	usability	NOUN
crl-16366	546	105	and	and	CCONJ
crl-16366	546	106	satisfaction	satisfaction	NOUN
crl-16366	546	107	survey	survey	NOUN
crl-16366	546	108	(	(	PUNCT
crl-16366	546	109	master)reference	master)reference	NOUN
crl-16366	546	110	services	service	NOUN
crl-16366	546	111	usability	usability	NOUN
crl-16366	546	112	and	and	CCONJ
crl-16366	546	113	satisfaction	satisfaction	NOUN
crl-16366	546	114	survey	survey	NOUN
crl-16366	546	115	(	(	PUNCT
crl-16366	546	116	master)reference	master)reference	NOUN
crl-16366	546	117	services	service	NOUN
crl-16366	546	118	usability	usability	NOUN
crl-16366	546	119	and	and	CCONJ
crl-16366	546	120	satisfaction	satisfaction	NOUN
crl-16366	546	121	survey	survey	NOUN
crl-16366	546	122	(	(	PUNCT
crl-16366	546	123	master	master	NOUN
crl-16366	546	124	)	)	PUNCT
crl-16366	547	1	1	1	X
crl-16366	547	2	.	.	X
crl-16366	548	1	your	your	PRON
crl-16366	548	2	name	name	NOUN
crl-16366	548	3	:	:	PUNCT
crl-16366	548	4	2	2	X
crl-16366	548	5	.	.	X
crl-16366	548	6	please	please	INTJ
crl-16366	548	7	indicate	indicate	VERB
crl-16366	548	8	your	your	PRON
crl-16366	548	9	academic	academic	ADJ
crl-16366	548	10	status	status	NOUN
crl-16366	548	11	.	.	PUNCT
crl-16366	549	1	3	3	X
crl-16366	549	2	.	.	PROPN
crl-16366	549	3	to	to	PART
crl-16366	549	4	which	which	PRON
crl-16366	549	5	university	university	NOUN
crl-16366	549	6	library	library	NOUN
crl-16366	549	7	did	do	AUX
crl-16366	549	8	you	you	PRON
crl-16366	549	9	direct	direct	VERB
crl-16366	549	10	your	your	PRON
crl-16366	549	11	questions	question	NOUN
crl-16366	549	12	for	for	ADP
crl-16366	549	13	this	this	DET
crl-16366	549	14	study	study	NOUN
crl-16366	549	15	?	?	PUNCT
crl-16366	550	1	4	4	X
crl-16366	550	2	.	.	X
crl-16366	550	3	what	what	PRON
crl-16366	550	4	is	be	AUX
crl-16366	550	5	your	your	PRON
crl-16366	550	6	gender	gender	NOUN
crl-16366	550	7	?	?	PUNCT
crl-16366	551	1	5	5	X
crl-16366	551	2	.	.	PUNCT
crl-16366	551	3	what	what	PRON
crl-16366	551	4	is	be	AUX
crl-16366	551	5	your	your	PRON
crl-16366	551	6	age	age	NOUN
crl-16366	551	7	?	?	PUNCT
crl-16366	552	1	6	6	X
crl-16366	552	2	.	.	PUNCT
crl-16366	552	3	what	what	PRON
crl-16366	552	4	is	be	AUX
crl-16366	552	5	your	your	PRON
crl-16366	552	6	ethnicity	ethnicity	NOUN
crl-16366	552	7	?	?	PUNCT
crl-16366	553	1	*	*	PUNCT
crl-16366	554	1	*	*	PUNCT
crl-16366	554	2	undergraduate	undergraduate	NOUN
crl-16366	554	3	nmlkj	nmlkj	NOUN
crl-16366	554	4	graduate	graduate	PROPN
crl-16366	554	5	nmlkj	nmlkj	PROPN
crl-16366	554	6	university	university	PROPN
crl-16366	554	7	anmlkj	anmlkj	PROPN
crl-16366	554	8	university	university	PROPN
crl-16366	554	9	bnmlkj	bnmlkj	NOUN
crl-16366	554	10	male	male	ADJ
crl-16366	554	11	nmlkj	nmlkj	ADJ
crl-16366	554	12	female	female	ADJ
crl-16366	554	13	nmlkj	nmlkj	NOUN
crl-16366	554	14	under	under	ADP
crl-16366	554	15	24	24	NUM
crl-16366	554	16	nmlkj	nmlkj	NOUN
crl-16366	554	17	25–34	25–34	NUM
crl-16366	554	18	nmlkj	nmlkj	NOUN
crl-16366	554	19	35–44	35–44	NUM
crl-16366	554	20	nmlkj	nmlkj	NOUN
crl-16366	554	21	45–54	45–54	NUM
crl-16366	554	22	nmlkj	nmlkj	NOUN
crl-16366	554	23	55–64	55–64	NUM
crl-16366	554	24	nmlkj	nmlkj	NOUN
crl-16366	555	1	65	65	NUM
crl-16366	555	2	and	and	CCONJ
crl-16366	555	3	up	up	ADV
crl-16366	555	4	nmlkj	nmlkj	ADJ
crl-16366	555	5	white	white	ADJ
crl-16366	555	6	nmlkj	nmlkj	ADJ
crl-16366	555	7	black	black	ADJ
crl-16366	555	8	nmlkj	nmlkj	ADJ
crl-16366	555	9	hispanic	hispanic	ADJ
crl-16366	555	10	/	/	SYM
crl-16366	555	11	latino	latino	NOUN
crl-16366	555	12	nmlkj	nmlkj	PROPN
crl-16366	555	13	asian	asian	PROPN
crl-16366	555	14	/	/	SYM
crl-16366	555	15	pacific	pacific	PROPN
crl-16366	555	16	islander	islander	NOUN
crl-16366	555	17	nmlkj	nmlkj	ADJ
crl-16366	555	18	native	native	ADJ
crl-16366	555	19	american	american	ADJ
crl-16366	555	20	nmlkj	nmlkj	PROPN
crl-16366	555	21	multiracial	multiracial	PROPN
crl-16366	555	22	nmlkj	nmlkj	PROPN
crl-16366	555	23	appendix	appendix	PROPN
crl-16366	555	24	h.	h.	PROPN
crl-16366	555	25	debriefing	debriefing	PROPN
crl-16366	555	26	usability	usability	NOUN
crl-16366	555	27	survey	survey	NOUN
crl-16366	555	28	a	a	DET
crl-16366	555	29	usability	usability	NOUN
crl-16366	555	30	evaluation	evaluation	NOUN
crl-16366	555	31	of	of	ADP
crl-16366	555	32	academic	academic	ADJ
crl-16366	555	33	virtual	virtual	ADJ
crl-16366	555	34	reference	reference	NOUN
crl-16366	555	35	services	service	NOUN
crl-16366	555	36	349	349	NUM
crl-16366	555	37	reference	reference	NOUN
crl-16366	555	38	services	service	NOUN
crl-16366	555	39	usability	usability	NOUN
crl-16366	555	40	and	and	CCONJ
crl-16366	555	41	satisfaction	satisfaction	NOUN
crl-16366	555	42	survey	survey	NOUN
crl-16366	555	43	(	(	PUNCT
crl-16366	555	44	master)reference	master)reference	NOUN
crl-16366	555	45	services	service	NOUN
crl-16366	555	46	usability	usability	NOUN
crl-16366	555	47	and	and	CCONJ
crl-16366	555	48	satisfaction	satisfaction	NOUN
crl-16366	555	49	survey	survey	NOUN
crl-16366	555	50	(	(	PUNCT
crl-16366	555	51	master)reference	master)reference	NOUN
crl-16366	555	52	services	service	NOUN
crl-16366	555	53	usability	usability	NOUN
crl-16366	555	54	and	and	CCONJ
crl-16366	555	55	satisfaction	satisfaction	NOUN
crl-16366	555	56	survey	survey	NOUN
crl-16366	555	57	(	(	PUNCT
crl-16366	555	58	master)reference	master)reference	NOUN
crl-16366	555	59	services	service	NOUN
crl-16366	555	60	usability	usability	NOUN
crl-16366	555	61	and	and	CCONJ
crl-16366	555	62	satisfaction	satisfaction	NOUN
crl-16366	555	63	survey	survey	NOUN
crl-16366	555	64	(	(	PUNCT
crl-16366	555	65	master	master	NOUN
crl-16366	555	66	)	)	PUNCT
crl-16366	555	67	7	7	X
crl-16366	555	68	.	.	X
crl-16366	555	69	please	please	INTJ
crl-16366	555	70	rate	rate	VERB
crl-16366	555	71	your	your	PRON
crl-16366	555	72	overall	overall	ADJ
crl-16366	555	73	experience	experience	NOUN
crl-16366	555	74	with	with	ADP
crl-16366	555	75	each	each	PRON
crl-16366	555	76	of	of	ADP
crl-16366	555	77	the	the	DET
crl-16366	555	78	five	five	NUM
crl-16366	555	79	formats	format	NOUN
crl-16366	555	80	(	(	PUNCT
crl-16366	555	81	in	in	ADP
crl-16366	555	82	general	general	ADJ
crl-16366	555	83	)	)	PUNCT
crl-16366	555	84	.	.	PUNCT
crl-16366	556	1	please	please	INTJ
crl-16366	556	2	rate	rate	VERB
crl-16366	556	3	the	the	DET
crl-16366	556	4	use	use	NOUN
crl-16366	556	5	of	of	ADP
crl-16366	556	6	e	e	NOUN
crl-16366	556	7	-	-	NOUN
crl-16366	556	8	mail	mail	NOUN
crl-16366	556	9	on	on	ADP
crl-16366	556	10	the	the	DET
crl-16366	556	11	following	follow	VERB
crl-16366	556	12	usability	usability	NOUN
crl-16366	556	13	factors	factor	NOUN
crl-16366	556	14	.	.	PUNCT
crl-16366	557	1	1	1	X
crl-16366	557	2	.	.	X
crl-16366	557	3	effectiveness	effectiveness	NOUN
crl-16366	557	4	is	be	AUX
crl-16366	557	5	defined	define	VERB
crl-16366	557	6	as	as	ADP
crl-16366	557	7	the	the	DET
crl-16366	557	8	extent	extent	NOUN
crl-16366	557	9	to	to	PART
crl-16366	557	10	which	which	PRON
crl-16366	557	11	a	a	DET
crl-16366	557	12	goal	goal	NOUN
crl-16366	557	13	or	or	CCONJ
crl-16366	557	14	task	task	NOUN
crl-16366	557	15	is	be	AUX
crl-16366	557	16	reached	reach	VERB
crl-16366	557	17	.	.	PUNCT
crl-16366	558	1	rate	rate	VERB
crl-16366	558	2	your	your	PRON
crl-16366	558	3	overall	overall	ADJ
crl-16366	558	4	experience	experience	NOUN
crl-16366	558	5	with	with	ADP
crl-16366	558	6	both	both	CCONJ
crl-16366	558	7	e	e	NOUN
crl-16366	558	8	-	-	NOUN
crl-16366	558	9	mail	mail	NOUN
crl-16366	558	10	reference	reference	NOUN
crl-16366	558	11	questions	question	NOUN
crl-16366	558	12	/	/	SYM
crl-16366	558	13	answers	answer	NOUN
crl-16366	558	14	on	on	ADP
crl-16366	558	15	the	the	DET
crl-16366	558	16	following	follow	VERB
crl-16366	558	17	factors	factor	NOUN
crl-16366	558	18	:	:	PUNCT
crl-16366	558	19	no	no	DET
crl-16366	558	20	previous	previous	ADJ
crl-16366	558	21	experience	experience	NOUN
crl-16366	558	22	inexperienced	inexperience	VERB
crl-16366	558	23	(	(	PUNCT
crl-16366	558	24	used	use	VERB
crl-16366	558	25	less	less	ADJ
crl-16366	558	26	than	than	ADP
crl-16366	558	27	5	5	NUM
crl-16366	558	28	times	time	NOUN
crl-16366	558	29	)	)	PUNCT
crl-16366	558	30	moderate	moderate	ADJ
crl-16366	558	31	(	(	PUNCT
crl-16366	558	32	used	use	VERB
crl-16366	558	33	6–10	6–10	PROPN
crl-16366	558	34	times	time	NOUN
crl-16366	558	35	)	)	PUNCT
crl-16366	558	36	experienced	experience	VERB
crl-16366	558	37	(	(	PUNCT
crl-16366	558	38	used	use	VERB
crl-16366	558	39	more	more	ADJ
crl-16366	558	40	than	than	ADP
crl-16366	558	41	10	10	NUM
crl-16366	558	42	times	time	NOUN
crl-16366	558	43	)	)	PUNCT
crl-16366	559	1	e	e	NOUN
crl-16366	559	2	-	-	NOUN
crl-16366	559	3	mail	mail	NOUN
crl-16366	559	4	nmlkj	nmlkj	NOUN
crl-16366	559	5	nmlkj	nmlkj	NOUN
crl-16366	559	6	nmlkj	nmlkj	PROPN
crl-16366	559	7	nmlkj	nmlkj	NOUN
crl-16366	559	8	telephone	telephone	NOUN
crl-16366	559	9	nmlkj	nmlkj	NOUN
crl-16366	559	10	nmlkj	nmlkj	NOUN
crl-16366	559	11	nmlkj	nmlkj	NOUN
crl-16366	559	12	nmlkj	nmlkj	PROPN
crl-16366	559	13	chat	chat	VERB
crl-16366	559	14	nmlkj	nmlkj	ADJ
crl-16366	559	15	nmlkj	nmlkj	NOUN
crl-16366	559	16	nmlkj	nmlkj	NOUN
crl-16366	559	17	nmlkj	nmlkj	PROPN
crl-16366	559	18	skype	skype	ADJ
crl-16366	559	19	nmlkj	nmlkj	NOUN
crl-16366	559	20	nmlkj	nmlkj	NOUN
crl-16366	559	21	nmlkj	nmlkj	NOUN
crl-16366	559	22	nmlkj	nmlkj	NOUN
crl-16366	559	23	text	text	NOUN
crl-16366	559	24	messaging	message	VERB
crl-16366	559	25	nmlkj	nmlkj	NOUN
crl-16366	559	26	nmlkj	nmlkj	NOUN
crl-16366	559	27	nmlkj	nmlkj	NOUN
crl-16366	559	28	nmlkj	nmlkj	ADJ
crl-16366	559	29	satisfaction	satisfaction	NOUN
crl-16366	559	30	rating	rating	NOUN
crl-16366	559	31	task	task	NOUN
crl-16366	559	32	completion	completion	NOUN
crl-16366	559	33	(	(	PUNCT
crl-16366	559	34	were	be	AUX
crl-16366	559	35	you	you	PRON
crl-16366	559	36	able	able	ADJ
crl-16366	559	37	to	to	PART
crl-16366	559	38	successfully	successfully	ADV
crl-16366	559	39	use	use	VERB
crl-16366	559	40	e	e	NOUN
crl-16366	559	41	-	-	NOUN
crl-16366	559	42	mail	mail	NOUN
crl-16366	559	43	to	to	PART
crl-16366	559	44	ask	ask	VERB
crl-16366	559	45	your	your	PRON
crl-16366	559	46	questions	question	NOUN
crl-16366	559	47	and	and	CCONJ
crl-16366	559	48	have	have	VERB
crl-16366	559	49	them	they	PRON
crl-16366	559	50	answered	answer	VERB
crl-16366	559	51	?	?	PUNCT
crl-16366	559	52	)	)	PUNCT
crl-16366	559	53	6	6	NUM
crl-16366	559	54	quality	quality	NOUN
crl-16366	559	55	of	of	ADP
crl-16366	559	56	output	output	NOUN
crl-16366	559	57	(	(	PUNCT
crl-16366	559	58	how	how	SCONJ
crl-16366	559	59	satisfied	satisfied	ADJ
crl-16366	559	60	were	be	AUX
crl-16366	559	61	you	you	PRON
crl-16366	559	62	with	with	ADP
crl-16366	559	63	the	the	DET
crl-16366	559	64	overall	overall	ADJ
crl-16366	559	65	quality	quality	NOUN
crl-16366	559	66	of	of	ADP
crl-16366	559	67	the	the	DET
crl-16366	559	68	e	e	NOUN
crl-16366	559	69	-	-	NOUN
crl-16366	559	70	mail	mail	NOUN
crl-16366	559	71	responses	response	NOUN
crl-16366	559	72	and	and	CCONJ
crl-16366	559	73	the	the	DET
crl-16366	559	74	extent	extent	NOUN
crl-16366	559	75	to	to	PART
crl-16366	559	76	which	which	PRON
crl-16366	559	77	they	they	PRON
crl-16366	559	78	answered	answer	VERB
crl-16366	559	79	your	your	PRON
crl-16366	559	80	questions	question	NOUN
crl-16366	559	81	?	?	PUNCT
crl-16366	559	82	)	)	PUNCT
crl-16366	560	1	6	6	NUM
crl-16366	560	2	please	please	INTJ
crl-16366	560	3	feel	feel	VERB
crl-16366	560	4	free	free	ADJ
crl-16366	560	5	to	to	PART
crl-16366	560	6	elaborate	elaborate	VERB
crl-16366	560	7	:	:	PUNCT
crl-16366	560	8	55	55	NUM
crl-16366	560	9	66	66	NUM
crl-16366	560	10	please	please	INTJ
crl-16366	560	11	elaborate	elaborate	VERB
crl-16366	560	12	on	on	ADP
crl-16366	560	13	why	why	SCONJ
crl-16366	560	14	you	you	PRON
crl-16366	560	15	rated	rate	VERB
crl-16366	560	16	each	each	PRON
crl-16366	560	17	as	as	SCONJ
crl-16366	560	18	you	you	PRON
crl-16366	560	19	did	do	VERB
crl-16366	560	20	:	:	PUNCT
crl-16366	560	21	55	55	NUM
crl-16366	560	22	66	66	NUM
crl-16366	560	23	appendix	appendix	PROPN
crl-16366	560	24	h.	h.	PROPN
crl-16366	560	25	debriefing	debriefing	PROPN
crl-16366	560	26	usability	usability	NOUN
crl-16366	560	27	survey	survey	NOUN
crl-16366	560	28	350	350	NUM
crl-16366	560	29	college	college	PROPN
crl-16366	560	30	&	&	CCONJ
crl-16366	560	31	research	research	PROPN
crl-16366	560	32	libraries	library	NOUN
crl-16366	560	33	may	may	AUX
crl-16366	560	34	2014	2014	NUM
crl-16366	560	35	reference	reference	NOUN
crl-16366	560	36	services	service	NOUN
crl-16366	560	37	usability	usability	NOUN
crl-16366	560	38	and	and	CCONJ
crl-16366	560	39	satisfaction	satisfaction	NOUN
crl-16366	560	40	survey	survey	NOUN
crl-16366	560	41	(	(	PUNCT
crl-16366	560	42	master)reference	master)reference	NOUN
crl-16366	560	43	services	service	NOUN
crl-16366	560	44	usability	usability	NOUN
crl-16366	560	45	and	and	CCONJ
crl-16366	560	46	satisfaction	satisfaction	NOUN
crl-16366	560	47	survey	survey	NOUN
crl-16366	560	48	(	(	PUNCT
crl-16366	560	49	master)reference	master)reference	NOUN
crl-16366	560	50	services	service	NOUN
crl-16366	560	51	usability	usability	NOUN
crl-16366	560	52	and	and	CCONJ
crl-16366	560	53	satisfaction	satisfaction	NOUN
crl-16366	560	54	survey	survey	NOUN
crl-16366	560	55	(	(	PUNCT
crl-16366	560	56	master)reference	master)reference	NOUN
crl-16366	560	57	services	service	NOUN
crl-16366	560	58	usability	usability	NOUN
crl-16366	560	59	and	and	CCONJ
crl-16366	560	60	satisfaction	satisfaction	NOUN
crl-16366	560	61	survey	survey	NOUN
crl-16366	560	62	(	(	PUNCT
crl-16366	560	63	master	master	NOUN
crl-16366	560	64	)	)	PUNCT
crl-16366	560	65	2	2	NUM
crl-16366	560	66	.	.	X
crl-16366	560	67	efficiency	efficiency	NOUN
crl-16366	560	68	is	be	AUX
crl-16366	560	69	defined	define	VERB
crl-16366	560	70	as	as	ADP
crl-16366	560	71	the	the	DET
crl-16366	560	72	amount	amount	NOUN
crl-16366	560	73	of	of	ADP
crl-16366	560	74	effort	effort	NOUN
crl-16366	560	75	required	require	VERB
crl-16366	560	76	to	to	PART
crl-16366	560	77	reach	reach	VERB
crl-16366	560	78	your	your	PRON
crl-16366	560	79	goal	goal	NOUN
crl-16366	560	80	.	.	PUNCT
crl-16366	561	1	rate	rate	VERB
crl-16366	561	2	your	your	PRON
crl-16366	561	3	overall	overall	ADJ
crl-16366	561	4	satisfaction	satisfaction	NOUN
crl-16366	561	5	with	with	ADP
crl-16366	561	6	both	both	CCONJ
crl-16366	561	7	e	e	NOUN
crl-16366	561	8	-	-	NOUN
crl-16366	561	9	mail	mail	NOUN
crl-16366	561	10	reference	reference	NOUN
crl-16366	561	11	questions	question	NOUN
crl-16366	561	12	/	/	SYM
crl-16366	561	13	answers	answer	NOUN
crl-16366	561	14	on	on	ADP
crl-16366	561	15	the	the	DET
crl-16366	561	16	following	follow	VERB
crl-16366	561	17	factors	factor	NOUN
crl-16366	561	18	:	:	PUNCT
crl-16366	561	19	3	3	X
crl-16366	561	20	.	.	X
crl-16366	561	21	satisfaction	satisfaction	NOUN
crl-16366	561	22	is	be	AUX
crl-16366	561	23	your	your	PRON
crl-16366	561	24	overall	overall	ADJ
crl-16366	561	25	level	level	NOUN
crl-16366	561	26	of	of	ADP
crl-16366	561	27	comfort	comfort	NOUN
crl-16366	561	28	in	in	ADP
crl-16366	561	29	being	be	AUX
crl-16366	561	30	able	able	ADJ
crl-16366	561	31	to	to	PART
crl-16366	561	32	attain	attain	VERB
crl-16366	561	33	your	your	PRON
crl-16366	561	34	goals	goal	NOUN
crl-16366	561	35	.	.	PUNCT
crl-16366	562	1	rate	rate	VERB
crl-16366	562	2	your	your	PRON
crl-16366	562	3	overall	overall	ADJ
crl-16366	562	4	satisfaction	satisfaction	NOUN
crl-16366	562	5	with	with	ADP
crl-16366	562	6	both	both	CCONJ
crl-16366	562	7	e	e	NOUN
crl-16366	562	8	-	-	NOUN
crl-16366	562	9	mail	mail	NOUN
crl-16366	562	10	reference	reference	NOUN
crl-16366	562	11	questions	question	NOUN
crl-16366	562	12	/	/	SYM
crl-16366	562	13	answers	answer	NOUN
crl-16366	562	14	:	:	PUNCT
crl-16366	562	15	4	4	X
crl-16366	562	16	.	.	X
crl-16366	562	17	in	in	ADP
crl-16366	562	18	having	have	VERB
crl-16366	562	19	the	the	DET
crl-16366	562	20	two	two	NUM
crl-16366	562	21	reference	reference	NOUN
crl-16366	562	22	questions	question	NOUN
crl-16366	562	23	answered	answer	VERB
crl-16366	562	24	across	across	ADP
crl-16366	562	25	e	e	NOUN
crl-16366	562	26	-	-	NOUN
crl-16366	562	27	mail	mail	NOUN
crl-16366	562	28	,	,	PUNCT
crl-16366	562	29	what	what	PRON
crl-16366	562	30	was	be	AUX
crl-16366	562	31	your	your	PRON
crl-16366	562	32	primary	primary	ADJ
crl-16366	562	33	source	source	NOUN
crl-16366	562	34	for	for	ADP
crl-16366	562	35	access	access	NOUN
crl-16366	562	36	to	to	ADP
crl-16366	562	37	computer	computer	NOUN
crl-16366	562	38	technology	technology	NOUN
crl-16366	562	39	?	?	PUNCT
crl-16366	563	1	satisfaction	satisfaction	NOUN
crl-16366	563	2	rating	rating	NOUN
crl-16366	563	3	deviations	deviation	NOUN
crl-16366	563	4	from	from	ADP
crl-16366	563	5	critical	critical	ADJ
crl-16366	563	6	path	path	NOUN
crl-16366	563	7	(	(	PUNCT
crl-16366	563	8	how	how	SCONJ
crl-16366	563	9	satisfied	satisfied	ADJ
crl-16366	563	10	are	be	AUX
crl-16366	563	11	you	you	PRON
crl-16366	563	12	that	that	SCONJ
crl-16366	563	13	you	you	PRON
crl-16366	563	14	were	be	AUX
crl-16366	563	15	able	able	ADJ
crl-16366	563	16	to	to	PART
crl-16366	563	17	send	send	VERB
crl-16366	563	18	and	and	CCONJ
crl-16366	563	19	retrieve	retrieve	VERB
crl-16366	563	20	your	your	PRON
crl-16366	563	21	e	e	NOUN
crl-16366	563	22	-	-	NOUN
crl-16366	563	23	mails	mail	NOUN
crl-16366	563	24	without	without	ADP
crl-16366	563	25	any	any	DET
crl-16366	563	26	problems	problem	NOUN
crl-16366	563	27	?	?	PUNCT
crl-16366	563	28	)	)	PUNCT
crl-16366	564	1	6	6	NUM
crl-16366	564	2	error	error	NOUN
crl-16366	564	3	rate	rate	NOUN
crl-16366	564	4	(	(	PUNCT
crl-16366	564	5	how	how	SCONJ
crl-16366	564	6	satisfied	satisfied	ADJ
crl-16366	564	7	were	be	AUX
crl-16366	564	8	you	you	PRON
crl-16366	564	9	that	that	PRON
crl-16366	564	10	you	you	PRON
crl-16366	564	11	accomplished	accomplish	VERB
crl-16366	564	12	your	your	PRON
crl-16366	564	13	goal	goal	NOUN
crl-16366	564	14	with	with	ADP
crl-16366	564	15	very	very	ADV
crl-16366	564	16	few	few	ADJ
crl-16366	564	17	or	or	CCONJ
crl-16366	564	18	no	no	PRON
crl-16366	564	19	errors	error	NOUN
crl-16366	564	20	?	?	PUNCT
crl-16366	564	21	)	)	PUNCT
crl-16366	564	22	6	6	NUM
crl-16366	564	23	time	time	NOUN
crl-16366	564	24	on	on	ADP
crl-16366	564	25	task	task	NOUN
crl-16366	564	26	(	(	PUNCT
crl-16366	564	27	how	how	SCONJ
crl-16366	564	28	satisfied	satisfied	ADJ
crl-16366	564	29	are	be	AUX
crl-16366	564	30	you	you	PRON
crl-16366	564	31	that	that	PRON
crl-16366	564	32	you	you	PRON
crl-16366	564	33	accomplished	accomplish	VERB
crl-16366	564	34	your	your	PRON
crl-16366	564	35	goal	goal	NOUN
crl-16366	564	36	with	with	ADP
crl-16366	564	37	minimal	minimal	ADJ
crl-16366	564	38	time	time	NOUN
crl-16366	564	39	wasted	waste	VERB
crl-16366	564	40	?	?	PUNCT
crl-16366	564	41	)	)	PUNCT
crl-16366	564	42	6	6	NUM
crl-16366	564	43	mental	mental	ADJ
crl-16366	564	44	effort	effort	NOUN
crl-16366	564	45	(	(	PUNCT
crl-16366	564	46	how	how	SCONJ
crl-16366	564	47	satisfied	satisfied	ADJ
crl-16366	564	48	are	be	AUX
crl-16366	564	49	you	you	PRON
crl-16366	564	50	that	that	PRON
crl-16366	564	51	you	you	PRON
crl-16366	564	52	accomplished	accomplish	VERB
crl-16366	564	53	your	your	PRON
crl-16366	564	54	goal	goal	NOUN
crl-16366	564	55	with	with	ADP
crl-16366	564	56	minimal	minimal	ADJ
crl-16366	564	57	mental	mental	ADJ
crl-16366	564	58	effort	effort	NOUN
crl-16366	564	59	?	?	PUNCT
crl-16366	564	60	)	)	PUNCT
crl-16366	564	61	6	6	NUM
crl-16366	564	62	satisfaction	satisfaction	NOUN
crl-16366	564	63	rating	rating	NOUN
crl-16366	564	64	overall	overall	ADV
crl-16366	564	65	,	,	PUNCT
crl-16366	564	66	how	how	SCONJ
crl-16366	564	67	satisfied	satisfied	ADJ
crl-16366	564	68	were	be	AUX
crl-16366	564	69	you	you	PRON
crl-16366	564	70	with	with	ADP
crl-16366	564	71	the	the	DET
crl-16366	564	72	general	general	ADJ
crl-16366	564	73	usability	usability	NOUN
crl-16366	564	74	of	of	ADP
crl-16366	564	75	using	use	VERB
crl-16366	564	76	e	e	NOUN
crl-16366	564	77	-	-	NOUN
crl-16366	564	78	mail	mail	NOUN
crl-16366	564	79	to	to	PART
crl-16366	564	80	ask	ask	VERB
crl-16366	564	81	reference	reference	NOUN
crl-16366	564	82	questions	question	NOUN
crl-16366	564	83	?	?	PUNCT
crl-16366	565	1	6	6	NUM
crl-16366	565	2	please	please	INTJ
crl-16366	565	3	elaborate	elaborate	VERB
crl-16366	565	4	on	on	ADP
crl-16366	565	5	why	why	SCONJ
crl-16366	565	6	you	you	PRON
crl-16366	565	7	rated	rate	VERB
crl-16366	565	8	each	each	PRON
crl-16366	565	9	as	as	SCONJ
crl-16366	565	10	you	you	PRON
crl-16366	565	11	did	do	VERB
crl-16366	565	12	:	:	PUNCT
crl-16366	565	13	55	55	NUM
crl-16366	565	14	66	66	NUM
crl-16366	565	15	please	please	INTJ
crl-16366	565	16	elaborate	elaborate	VERB
crl-16366	565	17	on	on	ADP
crl-16366	565	18	why	why	SCONJ
crl-16366	565	19	you	you	PRON
crl-16366	565	20	rated	rate	VERB
crl-16366	565	21	each	each	PRON
crl-16366	565	22	as	as	SCONJ
crl-16366	565	23	you	you	PRON
crl-16366	565	24	did	do	VERB
crl-16366	565	25	:	:	PUNCT
crl-16366	565	26	55	55	NUM
crl-16366	565	27	66	66	NUM
crl-16366	565	28	personal	personal	ADJ
crl-16366	565	29	computer	computer	NOUN
crl-16366	565	30	at	at	ADP
crl-16366	565	31	home	home	NOUN
crl-16366	565	32	gfedc	gfedc	PROPN
crl-16366	565	33	computer	computer	NOUN
crl-16366	565	34	access	access	NOUN
crl-16366	565	35	at	at	ADP
crl-16366	565	36	work	work	NOUN
crl-16366	565	37	gfedc	gfedc	PROPN
crl-16366	565	38	computer	computer	NOUN
crl-16366	565	39	access	access	NOUN
crl-16366	565	40	at	at	ADP
crl-16366	565	41	the	the	DET
crl-16366	565	42	department	department	PROPN
crl-16366	565	43	/	/	SYM
crl-16366	565	44	library	library	PROPN
crl-16366	565	45	/	/	SYM
crl-16366	565	46	university	university	NOUN
crl-16366	565	47	at	at	ADP
crl-16366	565	48	my	my	PRON
crl-16366	565	49	site	site	NOUN
crl-16366	565	50	gfedc	gfedc	NOUN
crl-16366	565	51	feel	feel	VERB
crl-16366	565	52	free	free	ADJ
crl-16366	565	53	to	to	PART
crl-16366	565	54	elaborate	elaborate	VERB
crl-16366	565	55	:	:	PUNCT
crl-16366	565	56	appendix	appendix	PROPN
crl-16366	565	57	h.	h.	PROPN
crl-16366	565	58	debriefing	debriefing	PROPN
crl-16366	565	59	usability	usability	NOUN
crl-16366	565	60	survey	survey	NOUN
crl-16366	565	61	a	a	DET
crl-16366	565	62	usability	usability	NOUN
crl-16366	565	63	evaluation	evaluation	NOUN
crl-16366	565	64	of	of	ADP
crl-16366	565	65	academic	academic	ADJ
crl-16366	565	66	virtual	virtual	ADJ
crl-16366	565	67	reference	reference	NOUN
crl-16366	565	68	services	service	NOUN
crl-16366	565	69	351	351	NUM
crl-16366	565	70	reference	reference	NOUN
crl-16366	565	71	services	service	NOUN
crl-16366	565	72	usability	usability	NOUN
crl-16366	565	73	and	and	CCONJ
crl-16366	565	74	satisfaction	satisfaction	NOUN
crl-16366	565	75	survey	survey	NOUN
crl-16366	565	76	(	(	PUNCT
crl-16366	565	77	master)reference	master)reference	NOUN
crl-16366	565	78	services	service	NOUN
crl-16366	565	79	usability	usability	NOUN
crl-16366	565	80	and	and	CCONJ
crl-16366	565	81	satisfaction	satisfaction	NOUN
crl-16366	565	82	survey	survey	NOUN
crl-16366	565	83	(	(	PUNCT
crl-16366	565	84	master)reference	master)reference	NOUN
crl-16366	565	85	services	service	NOUN
crl-16366	565	86	usability	usability	NOUN
crl-16366	565	87	and	and	CCONJ
crl-16366	565	88	satisfaction	satisfaction	NOUN
crl-16366	565	89	survey	survey	NOUN
crl-16366	565	90	(	(	PUNCT
crl-16366	565	91	master)reference	master)reference	NOUN
crl-16366	565	92	services	service	NOUN
crl-16366	565	93	usability	usability	NOUN
crl-16366	565	94	and	and	CCONJ
crl-16366	565	95	satisfaction	satisfaction	NOUN
crl-16366	565	96	survey	survey	NOUN
crl-16366	565	97	(	(	PUNCT
crl-16366	565	98	master	master	NOUN
crl-16366	565	99	)	)	PUNCT
crl-16366	565	100	5	5	X
crl-16366	565	101	.	.	X
crl-16366	565	102	please	please	INTJ
crl-16366	565	103	add	add	VERB
crl-16366	565	104	any	any	DET
crl-16366	565	105	further	further	ADJ
crl-16366	565	106	comments	comment	NOUN
crl-16366	565	107	about	about	ADP
crl-16366	565	108	your	your	PRON
crl-16366	565	109	perceptions	perception	NOUN
crl-16366	565	110	of	of	ADP
crl-16366	565	111	using	use	VERB
crl-16366	565	112	e	e	NOUN
crl-16366	565	113	-	-	NOUN
crl-16366	565	114	mail	mail	NOUN
crl-16366	565	115	.	.	PUNCT
crl-16366	566	1	please	please	INTJ
crl-16366	566	2	rate	rate	VERB
crl-16366	566	3	the	the	DET
crl-16366	566	4	use	use	NOUN
crl-16366	566	5	of	of	ADP
crl-16366	566	6	the	the	DET
crl-16366	566	7	telephone	telephone	NOUN
crl-16366	566	8	on	on	ADP
crl-16366	566	9	the	the	DET
crl-16366	566	10	following	follow	VERB
crl-16366	566	11	usability	usability	NOUN
crl-16366	566	12	factors	factor	NOUN
crl-16366	566	13	.	.	PUNCT
crl-16366	567	1	1	1	X
crl-16366	567	2	.	.	X
crl-16366	567	3	effectiveness	effectiveness	NOUN
crl-16366	567	4	is	be	AUX
crl-16366	567	5	defined	define	VERB
crl-16366	567	6	as	as	ADP
crl-16366	567	7	the	the	DET
crl-16366	567	8	extent	extent	NOUN
crl-16366	567	9	to	to	PART
crl-16366	567	10	which	which	PRON
crl-16366	567	11	a	a	DET
crl-16366	567	12	goal	goal	NOUN
crl-16366	567	13	or	or	CCONJ
crl-16366	567	14	task	task	NOUN
crl-16366	567	15	is	be	AUX
crl-16366	567	16	reached	reach	VERB
crl-16366	567	17	.	.	PUNCT
crl-16366	568	1	rate	rate	VERB
crl-16366	568	2	your	your	PRON
crl-16366	568	3	overall	overall	ADJ
crl-16366	568	4	experience	experience	NOUN
crl-16366	568	5	with	with	ADP
crl-16366	568	6	both	both	CCONJ
crl-16366	568	7	telephone	telephone	NOUN
crl-16366	568	8	reference	reference	NOUN
crl-16366	568	9	questions	question	NOUN
crl-16366	568	10	/	/	SYM
crl-16366	568	11	answers	answer	NOUN
crl-16366	568	12	on	on	ADP
crl-16366	568	13	the	the	DET
crl-16366	568	14	following	follow	VERB
crl-16366	568	15	factors	factor	NOUN
crl-16366	568	16	:	:	PUNCT
crl-16366	568	17	55	55	NUM
crl-16366	568	18	66	66	NUM
crl-16366	568	19	satisfaction	satisfaction	NOUN
crl-16366	568	20	rating	rating	NOUN
crl-16366	568	21	task	task	NOUN
crl-16366	568	22	completion	completion	NOUN
crl-16366	568	23	(	(	PUNCT
crl-16366	568	24	were	be	AUX
crl-16366	568	25	you	you	PRON
crl-16366	568	26	able	able	ADJ
crl-16366	568	27	to	to	PART
crl-16366	568	28	successfully	successfully	ADV
crl-16366	568	29	use	use	VERB
crl-16366	568	30	telephone	telephone	NOUN
crl-16366	568	31	to	to	PART
crl-16366	568	32	ask	ask	VERB
crl-16366	568	33	your	your	PRON
crl-16366	568	34	questions	question	NOUN
crl-16366	568	35	and	and	CCONJ
crl-16366	568	36	have	have	VERB
crl-16366	568	37	them	they	PRON
crl-16366	568	38	answered	answer	VERB
crl-16366	568	39	?	?	PUNCT
crl-16366	568	40	)	)	PUNCT
crl-16366	568	41	6	6	NUM
crl-16366	568	42	quality	quality	NOUN
crl-16366	568	43	of	of	ADP
crl-16366	568	44	output	output	NOUN
crl-16366	568	45	(	(	PUNCT
crl-16366	568	46	how	how	SCONJ
crl-16366	568	47	satisfied	satisfied	ADJ
crl-16366	568	48	were	be	AUX
crl-16366	568	49	you	you	PRON
crl-16366	568	50	with	with	ADP
crl-16366	568	51	the	the	DET
crl-16366	568	52	overall	overall	ADJ
crl-16366	568	53	quality	quality	NOUN
crl-16366	568	54	of	of	ADP
crl-16366	568	55	the	the	DET
crl-16366	568	56	telephone	telephone	NOUN
crl-16366	568	57	responses	response	NOUN
crl-16366	568	58	and	and	CCONJ
crl-16366	568	59	the	the	DET
crl-16366	568	60	extent	extent	NOUN
crl-16366	568	61	to	to	PART
crl-16366	568	62	which	which	PRON
crl-16366	568	63	they	they	PRON
crl-16366	568	64	answered	answer	VERB
crl-16366	568	65	your	your	PRON
crl-16366	568	66	questions	question	NOUN
crl-16366	568	67	?	?	PUNCT
crl-16366	568	68	)	)	PUNCT
crl-16366	568	69	6	6	NUM
crl-16366	568	70	please	please	INTJ
crl-16366	568	71	elaborate	elaborate	VERB
crl-16366	568	72	on	on	ADP
crl-16366	568	73	why	why	SCONJ
crl-16366	568	74	you	you	PRON
crl-16366	568	75	rated	rate	VERB
crl-16366	568	76	each	each	PRON
crl-16366	568	77	as	as	SCONJ
crl-16366	568	78	you	you	PRON
crl-16366	568	79	did	do	VERB
crl-16366	568	80	:	:	PUNCT
crl-16366	568	81	55	55	NUM
crl-16366	568	82	66	66	NUM
crl-16366	568	83	reference	reference	NOUN
crl-16366	568	84	services	service	NOUN
crl-16366	568	85	usability	usability	NOUN
crl-16366	568	86	and	and	CCONJ
crl-16366	568	87	satisfaction	satisfaction	NOUN
crl-16366	568	88	survey	survey	NOUN
crl-16366	568	89	(	(	PUNCT
crl-16366	568	90	master)reference	master)reference	NOUN
crl-16366	568	91	services	service	NOUN
crl-16366	568	92	usability	usability	NOUN
crl-16366	568	93	and	and	CCONJ
crl-16366	568	94	satisfaction	satisfaction	NOUN
crl-16366	568	95	survey	survey	NOUN
crl-16366	568	96	(	(	PUNCT
crl-16366	568	97	master)reference	master)reference	NOUN
crl-16366	568	98	services	service	NOUN
crl-16366	568	99	usability	usability	NOUN
crl-16366	568	100	and	and	CCONJ
crl-16366	568	101	satisfaction	satisfaction	NOUN
crl-16366	568	102	survey	survey	NOUN
crl-16366	568	103	(	(	PUNCT
crl-16366	568	104	master)reference	master)reference	NOUN
crl-16366	568	105	services	service	NOUN
crl-16366	568	106	usability	usability	NOUN
crl-16366	568	107	and	and	CCONJ
crl-16366	568	108	satisfaction	satisfaction	NOUN
crl-16366	568	109	survey	survey	NOUN
crl-16366	568	110	(	(	PUNCT
crl-16366	568	111	master	master	NOUN
crl-16366	568	112	)	)	PUNCT
crl-16366	568	113	2	2	NUM
crl-16366	568	114	.	.	X
crl-16366	568	115	efficiency	efficiency	NOUN
crl-16366	568	116	is	be	AUX
crl-16366	568	117	defined	define	VERB
crl-16366	568	118	as	as	ADP
crl-16366	568	119	the	the	DET
crl-16366	568	120	amount	amount	NOUN
crl-16366	568	121	of	of	ADP
crl-16366	568	122	effort	effort	NOUN
crl-16366	568	123	required	require	VERB
crl-16366	568	124	to	to	PART
crl-16366	568	125	reach	reach	VERB
crl-16366	568	126	your	your	PRON
crl-16366	568	127	goal	goal	NOUN
crl-16366	568	128	.	.	PUNCT
crl-16366	569	1	rate	rate	VERB
crl-16366	569	2	your	your	PRON
crl-16366	569	3	overall	overall	ADJ
crl-16366	569	4	satisfaction	satisfaction	NOUN
crl-16366	569	5	with	with	ADP
crl-16366	569	6	both	both	CCONJ
crl-16366	569	7	telephone	telephone	NOUN
crl-16366	569	8	reference	reference	NOUN
crl-16366	569	9	questions	question	NOUN
crl-16366	569	10	/	/	SYM
crl-16366	569	11	answers	answer	NOUN
crl-16366	569	12	on	on	ADP
crl-16366	569	13	the	the	DET
crl-16366	569	14	following	follow	VERB
crl-16366	569	15	factors	factor	NOUN
crl-16366	569	16	:	:	PUNCT
crl-16366	569	17	3	3	X
crl-16366	569	18	.	.	X
crl-16366	569	19	satisfaction	satisfaction	NOUN
crl-16366	569	20	is	be	AUX
crl-16366	569	21	your	your	PRON
crl-16366	569	22	overall	overall	ADJ
crl-16366	569	23	level	level	NOUN
crl-16366	569	24	of	of	ADP
crl-16366	569	25	comfort	comfort	NOUN
crl-16366	569	26	in	in	ADP
crl-16366	569	27	being	be	AUX
crl-16366	569	28	able	able	ADJ
crl-16366	569	29	to	to	PART
crl-16366	569	30	attain	attain	VERB
crl-16366	569	31	your	your	PRON
crl-16366	569	32	goals	goal	NOUN
crl-16366	569	33	.	.	PUNCT
crl-16366	570	1	rate	rate	VERB
crl-16366	570	2	your	your	PRON
crl-16366	570	3	overall	overall	ADJ
crl-16366	570	4	satisfaction	satisfaction	NOUN
crl-16366	570	5	with	with	ADP
crl-16366	570	6	both	both	CCONJ
crl-16366	570	7	telephone	telephone	NOUN
crl-16366	570	8	reference	reference	NOUN
crl-16366	570	9	questions	question	NOUN
crl-16366	570	10	/	/	SYM
crl-16366	570	11	answers	answer	NOUN
crl-16366	570	12	:	:	PUNCT
crl-16366	570	13	4	4	X
crl-16366	570	14	.	.	X
crl-16366	570	15	what	what	DET
crl-16366	570	16	type	type	NOUN
crl-16366	570	17	of	of	ADP
crl-16366	570	18	telephone	telephone	NOUN
crl-16366	570	19	did	do	AUX
crl-16366	570	20	you	you	PRON
crl-16366	570	21	use	use	VERB
crl-16366	570	22	to	to	PART
crl-16366	570	23	ask	ask	VERB
crl-16366	570	24	the	the	DET
crl-16366	570	25	reference	reference	NOUN
crl-16366	570	26	questions	question	NOUN
crl-16366	570	27	?	?	PUNCT
crl-16366	571	1	satisfaction	satisfaction	NOUN
crl-16366	571	2	rating	rating	NOUN
crl-16366	571	3	deviations	deviation	NOUN
crl-16366	571	4	from	from	ADP
crl-16366	571	5	critical	critical	ADJ
crl-16366	571	6	path	path	NOUN
crl-16366	571	7	(	(	PUNCT
crl-16366	571	8	how	how	SCONJ
crl-16366	571	9	satisfied	satisfied	ADJ
crl-16366	571	10	are	be	AUX
crl-16366	571	11	you	you	PRON
crl-16366	571	12	that	that	SCONJ
crl-16366	571	13	you	you	PRON
crl-16366	571	14	were	be	AUX
crl-16366	571	15	able	able	ADJ
crl-16366	571	16	to	to	PART
crl-16366	571	17	use	use	VERB
crl-16366	571	18	telephone	telephone	NOUN
crl-16366	571	19	reference	reference	NOUN
crl-16366	571	20	without	without	ADP
crl-16366	571	21	any	any	DET
crl-16366	571	22	problems	problem	NOUN
crl-16366	571	23	?	?	PUNCT
crl-16366	571	24	)	)	PUNCT
crl-16366	572	1	6	6	NUM
crl-16366	572	2	error	error	NOUN
crl-16366	572	3	rate	rate	NOUN
crl-16366	572	4	(	(	PUNCT
crl-16366	572	5	how	how	SCONJ
crl-16366	572	6	satisfied	satisfied	ADJ
crl-16366	572	7	were	be	AUX
crl-16366	572	8	you	you	PRON
crl-16366	572	9	that	that	PRON
crl-16366	572	10	you	you	PRON
crl-16366	572	11	accomplished	accomplish	VERB
crl-16366	572	12	your	your	PRON
crl-16366	572	13	goal	goal	NOUN
crl-16366	572	14	with	with	ADP
crl-16366	572	15	very	very	ADV
crl-16366	572	16	few	few	ADJ
crl-16366	572	17	or	or	CCONJ
crl-16366	572	18	no	no	PRON
crl-16366	572	19	errors	error	NOUN
crl-16366	572	20	?	?	PUNCT
crl-16366	572	21	)	)	PUNCT
crl-16366	572	22	6	6	NUM
crl-16366	572	23	time	time	NOUN
crl-16366	572	24	on	on	ADP
crl-16366	572	25	task	task	NOUN
crl-16366	572	26	(	(	PUNCT
crl-16366	572	27	how	how	SCONJ
crl-16366	572	28	satisfied	satisfied	ADJ
crl-16366	572	29	are	be	AUX
crl-16366	572	30	you	you	PRON
crl-16366	572	31	that	that	PRON
crl-16366	572	32	you	you	PRON
crl-16366	572	33	accomplished	accomplish	VERB
crl-16366	572	34	your	your	PRON
crl-16366	572	35	goal	goal	NOUN
crl-16366	572	36	with	with	ADP
crl-16366	572	37	minimal	minimal	ADJ
crl-16366	572	38	time	time	NOUN
crl-16366	572	39	wasted	waste	VERB
crl-16366	572	40	?	?	PUNCT
crl-16366	572	41	)	)	PUNCT
crl-16366	572	42	6	6	NUM
crl-16366	572	43	mental	mental	ADJ
crl-16366	572	44	effort	effort	NOUN
crl-16366	572	45	(	(	PUNCT
crl-16366	572	46	how	how	SCONJ
crl-16366	572	47	satisfied	satisfied	ADJ
crl-16366	572	48	are	be	AUX
crl-16366	572	49	you	you	PRON
crl-16366	572	50	that	that	PRON
crl-16366	572	51	you	you	PRON
crl-16366	572	52	accomplished	accomplish	VERB
crl-16366	572	53	your	your	PRON
crl-16366	572	54	goal	goal	NOUN
crl-16366	572	55	with	with	ADP
crl-16366	572	56	minimal	minimal	ADJ
crl-16366	572	57	mental	mental	ADJ
crl-16366	572	58	effort	effort	NOUN
crl-16366	572	59	?	?	PUNCT
crl-16366	572	60	)	)	PUNCT
crl-16366	572	61	6	6	NUM
crl-16366	572	62	satisfaction	satisfaction	NOUN
crl-16366	572	63	rating	rating	NOUN
crl-16366	572	64	overall	overall	ADV
crl-16366	572	65	,	,	PUNCT
crl-16366	572	66	how	how	SCONJ
crl-16366	572	67	satisfied	satisfied	ADJ
crl-16366	572	68	were	be	AUX
crl-16366	572	69	you	you	PRON
crl-16366	572	70	with	with	ADP
crl-16366	572	71	the	the	DET
crl-16366	572	72	general	general	ADJ
crl-16366	572	73	usability	usability	NOUN
crl-16366	572	74	of	of	ADP
crl-16366	572	75	using	use	VERB
crl-16366	572	76	telephone	telephone	NOUN
crl-16366	572	77	to	to	PART
crl-16366	572	78	ask	ask	VERB
crl-16366	572	79	reference	reference	NOUN
crl-16366	572	80	questions	question	NOUN
crl-16366	572	81	?	?	PUNCT
crl-16366	573	1	6	6	NUM
crl-16366	573	2	please	please	INTJ
crl-16366	573	3	elaborate	elaborate	VERB
crl-16366	573	4	on	on	ADP
crl-16366	573	5	why	why	SCONJ
crl-16366	573	6	you	you	PRON
crl-16366	573	7	rated	rate	VERB
crl-16366	573	8	each	each	PRON
crl-16366	573	9	as	as	SCONJ
crl-16366	573	10	you	you	PRON
crl-16366	573	11	did	do	VERB
crl-16366	573	12	:	:	PUNCT
crl-16366	573	13	55	55	NUM
crl-16366	573	14	66	66	NUM
crl-16366	573	15	please	please	INTJ
crl-16366	573	16	elaborate	elaborate	VERB
crl-16366	573	17	on	on	ADP
crl-16366	573	18	why	why	SCONJ
crl-16366	573	19	you	you	PRON
crl-16366	573	20	rated	rate	VERB
crl-16366	573	21	each	each	PRON
crl-16366	573	22	as	as	SCONJ
crl-16366	573	23	you	you	PRON
crl-16366	573	24	did	do	VERB
crl-16366	573	25	:	:	PUNCT
crl-16366	573	26	55	55	NUM
crl-16366	573	27	66	66	NUM
crl-16366	573	28	my	my	PRON
crl-16366	573	29	cell	cell	NOUN
crl-16366	573	30	phone	phone	NOUN
crl-16366	573	31	gfedc	gfedc	VERB
crl-16366	573	32	my	my	PRON
crl-16366	573	33	home	home	NOUN
crl-16366	573	34	telephone	telephone	NOUN
crl-16366	573	35	gfedc	gfedc	VERB
crl-16366	573	36	my	my	PRON
crl-16366	573	37	work	work	NOUN
crl-16366	573	38	telephone	telephone	NOUN
crl-16366	573	39	gfedc	gfedc	NOUN
crl-16366	573	40	other	other	ADJ
crl-16366	573	41	wireless	wireless	ADJ
crl-16366	573	42	device	device	NOUN
crl-16366	573	43	gfedc	gfedc	VERB
crl-16366	573	44	other	other	ADJ
crl-16366	573	45	appendix	appendix	PROPN
crl-16366	573	46	h.	h.	PROPN
crl-16366	573	47	debriefing	debriefing	PROPN
crl-16366	573	48	usability	usability	NOUN
crl-16366	573	49	survey	survey	NOUN
crl-16366	573	50	352	352	NUM
crl-16366	573	51	college	college	PROPN
crl-16366	573	52	&	&	CCONJ
crl-16366	573	53	research	research	PROPN
crl-16366	573	54	libraries	library	NOUN
crl-16366	573	55	may	may	AUX
crl-16366	573	56	2014	2014	NUM
crl-16366	573	57	reference	reference	NOUN
crl-16366	573	58	services	service	NOUN
crl-16366	573	59	usability	usability	NOUN
crl-16366	573	60	and	and	CCONJ
crl-16366	573	61	satisfaction	satisfaction	NOUN
crl-16366	573	62	survey	survey	NOUN
crl-16366	573	63	(	(	PUNCT
crl-16366	573	64	master)reference	master)reference	NOUN
crl-16366	573	65	services	service	NOUN
crl-16366	573	66	usability	usability	NOUN
crl-16366	573	67	and	and	CCONJ
crl-16366	573	68	satisfaction	satisfaction	NOUN
crl-16366	573	69	survey	survey	NOUN
crl-16366	573	70	(	(	PUNCT
crl-16366	573	71	master)reference	master)reference	NOUN
crl-16366	573	72	services	service	NOUN
crl-16366	573	73	usability	usability	NOUN
crl-16366	573	74	and	and	CCONJ
crl-16366	573	75	satisfaction	satisfaction	NOUN
crl-16366	573	76	survey	survey	NOUN
crl-16366	573	77	(	(	PUNCT
crl-16366	573	78	master)reference	master)reference	NOUN
crl-16366	573	79	services	service	NOUN
crl-16366	573	80	usability	usability	NOUN
crl-16366	573	81	and	and	CCONJ
crl-16366	573	82	satisfaction	satisfaction	NOUN
crl-16366	573	83	survey	survey	NOUN
crl-16366	573	84	(	(	PUNCT
crl-16366	573	85	master	master	NOUN
crl-16366	573	86	)	)	PUNCT
crl-16366	573	87	2	2	NUM
crl-16366	573	88	.	.	X
crl-16366	573	89	efficiency	efficiency	NOUN
crl-16366	573	90	is	be	AUX
crl-16366	573	91	defined	define	VERB
crl-16366	573	92	as	as	ADP
crl-16366	573	93	the	the	DET
crl-16366	573	94	amount	amount	NOUN
crl-16366	573	95	of	of	ADP
crl-16366	573	96	effort	effort	NOUN
crl-16366	573	97	required	require	VERB
crl-16366	573	98	to	to	PART
crl-16366	573	99	reach	reach	VERB
crl-16366	573	100	your	your	PRON
crl-16366	573	101	goal	goal	NOUN
crl-16366	573	102	.	.	PUNCT
crl-16366	574	1	rate	rate	VERB
crl-16366	574	2	your	your	PRON
crl-16366	574	3	overall	overall	ADJ
crl-16366	574	4	satisfaction	satisfaction	NOUN
crl-16366	574	5	with	with	ADP
crl-16366	574	6	both	both	CCONJ
crl-16366	574	7	telephone	telephone	NOUN
crl-16366	574	8	reference	reference	NOUN
crl-16366	574	9	questions	question	NOUN
crl-16366	574	10	/	/	SYM
crl-16366	574	11	answers	answer	NOUN
crl-16366	574	12	on	on	ADP
crl-16366	574	13	the	the	DET
crl-16366	574	14	following	follow	VERB
crl-16366	574	15	factors	factor	NOUN
crl-16366	574	16	:	:	PUNCT
crl-16366	574	17	3	3	X
crl-16366	574	18	.	.	X
crl-16366	574	19	satisfaction	satisfaction	NOUN
crl-16366	574	20	is	be	AUX
crl-16366	574	21	your	your	PRON
crl-16366	574	22	overall	overall	ADJ
crl-16366	574	23	level	level	NOUN
crl-16366	574	24	of	of	ADP
crl-16366	574	25	comfort	comfort	NOUN
crl-16366	574	26	in	in	ADP
crl-16366	574	27	being	be	AUX
crl-16366	574	28	able	able	ADJ
crl-16366	574	29	to	to	PART
crl-16366	574	30	attain	attain	VERB
crl-16366	574	31	your	your	PRON
crl-16366	574	32	goals	goal	NOUN
crl-16366	574	33	.	.	PUNCT
crl-16366	575	1	rate	rate	VERB
crl-16366	575	2	your	your	PRON
crl-16366	575	3	overall	overall	ADJ
crl-16366	575	4	satisfaction	satisfaction	NOUN
crl-16366	575	5	with	with	ADP
crl-16366	575	6	both	both	CCONJ
crl-16366	575	7	telephone	telephone	NOUN
crl-16366	575	8	reference	reference	NOUN
crl-16366	575	9	questions	question	NOUN
crl-16366	575	10	/	/	SYM
crl-16366	575	11	answers	answer	NOUN
crl-16366	575	12	:	:	PUNCT
crl-16366	575	13	4	4	X
crl-16366	575	14	.	.	X
crl-16366	575	15	what	what	DET
crl-16366	575	16	type	type	NOUN
crl-16366	575	17	of	of	ADP
crl-16366	575	18	telephone	telephone	NOUN
crl-16366	575	19	did	do	AUX
crl-16366	575	20	you	you	PRON
crl-16366	575	21	use	use	VERB
crl-16366	575	22	to	to	PART
crl-16366	575	23	ask	ask	VERB
crl-16366	575	24	the	the	DET
crl-16366	575	25	reference	reference	NOUN
crl-16366	575	26	questions	question	NOUN
crl-16366	575	27	?	?	PUNCT
crl-16366	576	1	satisfaction	satisfaction	NOUN
crl-16366	576	2	rating	rating	NOUN
crl-16366	576	3	deviations	deviation	NOUN
crl-16366	576	4	from	from	ADP
crl-16366	576	5	critical	critical	ADJ
crl-16366	576	6	path	path	NOUN
crl-16366	576	7	(	(	PUNCT
crl-16366	576	8	how	how	SCONJ
crl-16366	576	9	satisfied	satisfied	ADJ
crl-16366	576	10	are	be	AUX
crl-16366	576	11	you	you	PRON
crl-16366	576	12	that	that	SCONJ
crl-16366	576	13	you	you	PRON
crl-16366	576	14	were	be	AUX
crl-16366	576	15	able	able	ADJ
crl-16366	576	16	to	to	PART
crl-16366	576	17	use	use	VERB
crl-16366	576	18	telephone	telephone	NOUN
crl-16366	576	19	reference	reference	NOUN
crl-16366	576	20	without	without	ADP
crl-16366	576	21	any	any	DET
crl-16366	576	22	problems	problem	NOUN
crl-16366	576	23	?	?	PUNCT
crl-16366	576	24	)	)	PUNCT
crl-16366	577	1	6	6	NUM
crl-16366	577	2	error	error	NOUN
crl-16366	577	3	rate	rate	NOUN
crl-16366	577	4	(	(	PUNCT
crl-16366	577	5	how	how	SCONJ
crl-16366	577	6	satisfied	satisfied	ADJ
crl-16366	577	7	were	be	AUX
crl-16366	577	8	you	you	PRON
crl-16366	577	9	that	that	PRON
crl-16366	577	10	you	you	PRON
crl-16366	577	11	accomplished	accomplish	VERB
crl-16366	577	12	your	your	PRON
crl-16366	577	13	goal	goal	NOUN
crl-16366	577	14	with	with	ADP
crl-16366	577	15	very	very	ADV
crl-16366	577	16	few	few	ADJ
crl-16366	577	17	or	or	CCONJ
crl-16366	577	18	no	no	PRON
crl-16366	577	19	errors	error	NOUN
crl-16366	577	20	?	?	PUNCT
crl-16366	577	21	)	)	PUNCT
crl-16366	577	22	6	6	NUM
crl-16366	577	23	time	time	NOUN
crl-16366	577	24	on	on	ADP
crl-16366	577	25	task	task	NOUN
crl-16366	577	26	(	(	PUNCT
crl-16366	577	27	how	how	SCONJ
crl-16366	577	28	satisfied	satisfied	ADJ
crl-16366	577	29	are	be	AUX
crl-16366	577	30	you	you	PRON
crl-16366	577	31	that	that	PRON
crl-16366	577	32	you	you	PRON
crl-16366	577	33	accomplished	accomplish	VERB
crl-16366	577	34	your	your	PRON
crl-16366	577	35	goal	goal	NOUN
crl-16366	577	36	with	with	ADP
crl-16366	577	37	minimal	minimal	ADJ
crl-16366	577	38	time	time	NOUN
crl-16366	577	39	wasted	waste	VERB
crl-16366	577	40	?	?	PUNCT
crl-16366	577	41	)	)	PUNCT
crl-16366	577	42	6	6	NUM
crl-16366	577	43	mental	mental	ADJ
crl-16366	577	44	effort	effort	NOUN
crl-16366	577	45	(	(	PUNCT
crl-16366	577	46	how	how	SCONJ
crl-16366	577	47	satisfied	satisfied	ADJ
crl-16366	577	48	are	be	AUX
crl-16366	577	49	you	you	PRON
crl-16366	577	50	that	that	PRON
crl-16366	577	51	you	you	PRON
crl-16366	577	52	accomplished	accomplish	VERB
crl-16366	577	53	your	your	PRON
crl-16366	577	54	goal	goal	NOUN
crl-16366	577	55	with	with	ADP
crl-16366	577	56	minimal	minimal	ADJ
crl-16366	577	57	mental	mental	ADJ
crl-16366	577	58	effort	effort	NOUN
crl-16366	577	59	?	?	PUNCT
crl-16366	577	60	)	)	PUNCT
crl-16366	577	61	6	6	NUM
crl-16366	577	62	satisfaction	satisfaction	NOUN
crl-16366	577	63	rating	rating	NOUN
crl-16366	577	64	overall	overall	ADV
crl-16366	577	65	,	,	PUNCT
crl-16366	577	66	how	how	SCONJ
crl-16366	577	67	satisfied	satisfied	ADJ
crl-16366	577	68	were	be	AUX
crl-16366	577	69	you	you	PRON
crl-16366	577	70	with	with	ADP
crl-16366	577	71	the	the	DET
crl-16366	577	72	general	general	ADJ
crl-16366	577	73	usability	usability	NOUN
crl-16366	577	74	of	of	ADP
crl-16366	577	75	using	use	VERB
crl-16366	577	76	telephone	telephone	NOUN
crl-16366	577	77	to	to	PART
crl-16366	577	78	ask	ask	VERB
crl-16366	577	79	reference	reference	NOUN
crl-16366	577	80	questions	question	NOUN
crl-16366	577	81	?	?	PUNCT
crl-16366	578	1	6	6	NUM
crl-16366	578	2	please	please	INTJ
crl-16366	578	3	elaborate	elaborate	VERB
crl-16366	578	4	on	on	ADP
crl-16366	578	5	why	why	SCONJ
crl-16366	578	6	you	you	PRON
crl-16366	578	7	rated	rate	VERB
crl-16366	578	8	each	each	PRON
crl-16366	578	9	as	as	SCONJ
crl-16366	578	10	you	you	PRON
crl-16366	578	11	did	do	VERB
crl-16366	578	12	:	:	PUNCT
crl-16366	578	13	55	55	NUM
crl-16366	578	14	66	66	NUM
crl-16366	578	15	please	please	INTJ
crl-16366	578	16	elaborate	elaborate	VERB
crl-16366	578	17	on	on	ADP
crl-16366	578	18	why	why	SCONJ
crl-16366	578	19	you	you	PRON
crl-16366	578	20	rated	rate	VERB
crl-16366	578	21	each	each	PRON
crl-16366	578	22	as	as	SCONJ
crl-16366	578	23	you	you	PRON
crl-16366	578	24	did	do	VERB
crl-16366	578	25	:	:	PUNCT
crl-16366	578	26	55	55	NUM
crl-16366	578	27	66	66	NUM
crl-16366	578	28	my	my	PRON
crl-16366	578	29	cell	cell	NOUN
crl-16366	578	30	phone	phone	NOUN
crl-16366	578	31	gfedc	gfedc	VERB
crl-16366	578	32	my	my	PRON
crl-16366	578	33	home	home	NOUN
crl-16366	578	34	telephone	telephone	NOUN
crl-16366	578	35	gfedc	gfedc	VERB
crl-16366	578	36	my	my	PRON
crl-16366	578	37	work	work	NOUN
crl-16366	578	38	telephone	telephone	NOUN
crl-16366	578	39	gfedc	gfedc	NOUN
crl-16366	578	40	other	other	ADJ
crl-16366	578	41	wireless	wireless	ADJ
crl-16366	578	42	device	device	NOUN
crl-16366	578	43	gfedc	gfedc	VERB
crl-16366	578	44	other	other	ADJ
crl-16366	578	45	appendix	appendix	PROPN
crl-16366	578	46	h.	h.	PROPN
crl-16366	578	47	debriefing	debriefing	PROPN
crl-16366	578	48	usability	usability	NOUN
crl-16366	578	49	survey	survey	NOUN
crl-16366	578	50	reference	reference	NOUN
crl-16366	578	51	services	service	NOUN
crl-16366	578	52	usability	usability	NOUN
crl-16366	578	53	and	and	CCONJ
crl-16366	578	54	satisfaction	satisfaction	NOUN
crl-16366	578	55	survey	survey	NOUN
crl-16366	578	56	(	(	PUNCT
crl-16366	578	57	master)reference	master)reference	NOUN
crl-16366	578	58	services	service	NOUN
crl-16366	578	59	usability	usability	NOUN
crl-16366	578	60	and	and	CCONJ
crl-16366	578	61	satisfaction	satisfaction	NOUN
crl-16366	578	62	survey	survey	NOUN
crl-16366	578	63	(	(	PUNCT
crl-16366	578	64	master)reference	master)reference	NOUN
crl-16366	578	65	services	service	NOUN
crl-16366	578	66	usability	usability	NOUN
crl-16366	578	67	and	and	CCONJ
crl-16366	578	68	satisfaction	satisfaction	NOUN
crl-16366	578	69	survey	survey	NOUN
crl-16366	578	70	(	(	PUNCT
crl-16366	578	71	master)reference	master)reference	NOUN
crl-16366	578	72	services	service	NOUN
crl-16366	578	73	usability	usability	NOUN
crl-16366	578	74	and	and	CCONJ
crl-16366	578	75	satisfaction	satisfaction	NOUN
crl-16366	578	76	survey	survey	NOUN
crl-16366	578	77	(	(	PUNCT
crl-16366	578	78	master	master	NOUN
crl-16366	578	79	)	)	PUNCT
crl-16366	578	80	2	2	NUM
crl-16366	578	81	.	.	X
crl-16366	578	82	efficiency	efficiency	NOUN
crl-16366	578	83	is	be	AUX
crl-16366	578	84	defined	define	VERB
crl-16366	578	85	as	as	ADP
crl-16366	578	86	the	the	DET
crl-16366	578	87	amount	amount	NOUN
crl-16366	578	88	of	of	ADP
crl-16366	578	89	effort	effort	NOUN
crl-16366	578	90	required	require	VERB
crl-16366	578	91	to	to	PART
crl-16366	578	92	reach	reach	VERB
crl-16366	578	93	your	your	PRON
crl-16366	578	94	goal	goal	NOUN
crl-16366	578	95	.	.	PUNCT
crl-16366	579	1	rate	rate	VERB
crl-16366	579	2	your	your	PRON
crl-16366	579	3	overall	overall	ADJ
crl-16366	579	4	satisfaction	satisfaction	NOUN
crl-16366	579	5	with	with	ADP
crl-16366	579	6	both	both	CCONJ
crl-16366	579	7	telephone	telephone	NOUN
crl-16366	579	8	reference	reference	NOUN
crl-16366	579	9	questions	question	NOUN
crl-16366	579	10	/	/	SYM
crl-16366	579	11	answers	answer	NOUN
crl-16366	579	12	on	on	ADP
crl-16366	579	13	the	the	DET
crl-16366	579	14	following	follow	VERB
crl-16366	579	15	factors	factor	NOUN
crl-16366	579	16	:	:	PUNCT
crl-16366	579	17	3	3	X
crl-16366	579	18	.	.	X
crl-16366	579	19	satisfaction	satisfaction	NOUN
crl-16366	579	20	is	be	AUX
crl-16366	579	21	your	your	PRON
crl-16366	579	22	overall	overall	ADJ
crl-16366	579	23	level	level	NOUN
crl-16366	579	24	of	of	ADP
crl-16366	579	25	comfort	comfort	NOUN
crl-16366	579	26	in	in	ADP
crl-16366	579	27	being	be	AUX
crl-16366	579	28	able	able	ADJ
crl-16366	579	29	to	to	PART
crl-16366	579	30	attain	attain	VERB
crl-16366	579	31	your	your	PRON
crl-16366	579	32	goals	goal	NOUN
crl-16366	579	33	.	.	PUNCT
crl-16366	580	1	rate	rate	VERB
crl-16366	580	2	your	your	PRON
crl-16366	580	3	overall	overall	ADJ
crl-16366	580	4	satisfaction	satisfaction	NOUN
crl-16366	580	5	with	with	ADP
crl-16366	580	6	both	both	CCONJ
crl-16366	580	7	telephone	telephone	NOUN
crl-16366	580	8	reference	reference	NOUN
crl-16366	580	9	questions	question	NOUN
crl-16366	580	10	/	/	SYM
crl-16366	580	11	answers	answer	NOUN
crl-16366	580	12	:	:	PUNCT
crl-16366	580	13	4	4	X
crl-16366	580	14	.	.	X
crl-16366	580	15	what	what	DET
crl-16366	580	16	type	type	NOUN
crl-16366	580	17	of	of	ADP
crl-16366	580	18	telephone	telephone	NOUN
crl-16366	580	19	did	do	AUX
crl-16366	580	20	you	you	PRON
crl-16366	580	21	use	use	VERB
crl-16366	580	22	to	to	PART
crl-16366	580	23	ask	ask	VERB
crl-16366	580	24	the	the	DET
crl-16366	580	25	reference	reference	NOUN
crl-16366	580	26	questions	question	NOUN
crl-16366	580	27	?	?	PUNCT
crl-16366	581	1	satisfaction	satisfaction	NOUN
crl-16366	581	2	rating	rating	NOUN
crl-16366	581	3	deviations	deviation	NOUN
crl-16366	581	4	from	from	ADP
crl-16366	581	5	critical	critical	ADJ
crl-16366	581	6	path	path	NOUN
crl-16366	581	7	(	(	PUNCT
crl-16366	581	8	how	how	SCONJ
crl-16366	581	9	satisfied	satisfied	ADJ
crl-16366	581	10	are	be	AUX
crl-16366	581	11	you	you	PRON
crl-16366	581	12	that	that	SCONJ
crl-16366	581	13	you	you	PRON
crl-16366	581	14	were	be	AUX
crl-16366	581	15	able	able	ADJ
crl-16366	581	16	to	to	PART
crl-16366	581	17	use	use	VERB
crl-16366	581	18	telephone	telephone	NOUN
crl-16366	581	19	reference	reference	NOUN
crl-16366	581	20	without	without	ADP
crl-16366	581	21	any	any	DET
crl-16366	581	22	problems	problem	NOUN
crl-16366	581	23	?	?	PUNCT
crl-16366	581	24	)	)	PUNCT
crl-16366	582	1	6	6	NUM
crl-16366	582	2	error	error	NOUN
crl-16366	582	3	rate	rate	NOUN
crl-16366	582	4	(	(	PUNCT
crl-16366	582	5	how	how	SCONJ
crl-16366	582	6	satisfied	satisfied	ADJ
crl-16366	582	7	were	be	AUX
crl-16366	582	8	you	you	PRON
crl-16366	582	9	that	that	PRON
crl-16366	582	10	you	you	PRON
crl-16366	582	11	accomplished	accomplish	VERB
crl-16366	582	12	your	your	PRON
crl-16366	582	13	goal	goal	NOUN
crl-16366	582	14	with	with	ADP
crl-16366	582	15	very	very	ADV
crl-16366	582	16	few	few	ADJ
crl-16366	582	17	or	or	CCONJ
crl-16366	582	18	no	no	PRON
crl-16366	582	19	errors	error	NOUN
crl-16366	582	20	?	?	PUNCT
crl-16366	582	21	)	)	PUNCT
crl-16366	582	22	6	6	NUM
crl-16366	582	23	time	time	NOUN
crl-16366	582	24	on	on	ADP
crl-16366	582	25	task	task	NOUN
crl-16366	582	26	(	(	PUNCT
crl-16366	582	27	how	how	SCONJ
crl-16366	582	28	satisfied	satisfied	ADJ
crl-16366	582	29	are	be	AUX
crl-16366	582	30	you	you	PRON
crl-16366	582	31	that	that	PRON
crl-16366	582	32	you	you	PRON
crl-16366	582	33	accomplished	accomplish	VERB
crl-16366	582	34	your	your	PRON
crl-16366	582	35	goal	goal	NOUN
crl-16366	582	36	with	with	ADP
crl-16366	582	37	minimal	minimal	ADJ
crl-16366	582	38	time	time	NOUN
crl-16366	582	39	wasted	waste	VERB
crl-16366	582	40	?	?	PUNCT
crl-16366	582	41	)	)	PUNCT
crl-16366	582	42	6	6	NUM
crl-16366	582	43	mental	mental	ADJ
crl-16366	582	44	effort	effort	NOUN
crl-16366	582	45	(	(	PUNCT
crl-16366	582	46	how	how	SCONJ
crl-16366	582	47	satisfied	satisfied	ADJ
crl-16366	582	48	are	be	AUX
crl-16366	582	49	you	you	PRON
crl-16366	582	50	that	that	PRON
crl-16366	582	51	you	you	PRON
crl-16366	582	52	accomplished	accomplish	VERB
crl-16366	582	53	your	your	PRON
crl-16366	582	54	goal	goal	NOUN
crl-16366	582	55	with	with	ADP
crl-16366	582	56	minimal	minimal	ADJ
crl-16366	582	57	mental	mental	ADJ
crl-16366	582	58	effort	effort	NOUN
crl-16366	582	59	?	?	PUNCT
crl-16366	582	60	)	)	PUNCT
crl-16366	582	61	6	6	NUM
crl-16366	582	62	satisfaction	satisfaction	NOUN
crl-16366	582	63	rating	rating	NOUN
crl-16366	582	64	overall	overall	ADV
crl-16366	582	65	,	,	PUNCT
crl-16366	582	66	how	how	SCONJ
crl-16366	582	67	satisfied	satisfied	ADJ
crl-16366	582	68	were	be	AUX
crl-16366	582	69	you	you	PRON
crl-16366	582	70	with	with	ADP
crl-16366	582	71	the	the	DET
crl-16366	582	72	general	general	ADJ
crl-16366	582	73	usability	usability	NOUN
crl-16366	582	74	of	of	ADP
crl-16366	582	75	using	use	VERB
crl-16366	582	76	telephone	telephone	NOUN
crl-16366	582	77	to	to	PART
crl-16366	582	78	ask	ask	VERB
crl-16366	582	79	reference	reference	NOUN
crl-16366	582	80	questions	question	NOUN
crl-16366	582	81	?	?	PUNCT
crl-16366	583	1	6	6	NUM
crl-16366	583	2	please	please	INTJ
crl-16366	583	3	elaborate	elaborate	VERB
crl-16366	583	4	on	on	ADP
crl-16366	583	5	why	why	SCONJ
crl-16366	583	6	you	you	PRON
crl-16366	583	7	rated	rate	VERB
crl-16366	583	8	each	each	PRON
crl-16366	583	9	as	as	SCONJ
crl-16366	583	10	you	you	PRON
crl-16366	583	11	did	do	VERB
crl-16366	583	12	:	:	PUNCT
crl-16366	583	13	55	55	NUM
crl-16366	583	14	66	66	NUM
crl-16366	583	15	please	please	INTJ
crl-16366	583	16	elaborate	elaborate	VERB
crl-16366	583	17	on	on	ADP
crl-16366	583	18	why	why	SCONJ
crl-16366	583	19	you	you	PRON
crl-16366	583	20	rated	rate	VERB
crl-16366	583	21	each	each	PRON
crl-16366	583	22	as	as	SCONJ
crl-16366	583	23	you	you	PRON
crl-16366	583	24	did	do	VERB
crl-16366	583	25	:	:	PUNCT
crl-16366	583	26	55	55	NUM
crl-16366	583	27	66	66	NUM
crl-16366	583	28	my	my	PRON
crl-16366	583	29	cell	cell	NOUN
crl-16366	583	30	phone	phone	NOUN
crl-16366	583	31	gfedc	gfedc	VERB
crl-16366	583	32	my	my	PRON
crl-16366	583	33	home	home	NOUN
crl-16366	583	34	telephone	telephone	NOUN
crl-16366	583	35	gfedc	gfedc	VERB
crl-16366	583	36	my	my	PRON
crl-16366	583	37	work	work	NOUN
crl-16366	583	38	telephone	telephone	NOUN
crl-16366	583	39	gfedc	gfedc	NOUN
crl-16366	583	40	other	other	ADJ
crl-16366	583	41	wireless	wireless	ADJ
crl-16366	583	42	device	device	NOUN
crl-16366	583	43	gfedc	gfedc	VERB
crl-16366	583	44	other	other	ADJ
crl-16366	583	45	reference	reference	NOUN
crl-16366	583	46	services	service	NOUN
crl-16366	583	47	usability	usability	NOUN
crl-16366	583	48	and	and	CCONJ
crl-16366	583	49	satisfaction	satisfaction	NOUN
crl-16366	583	50	survey	survey	NOUN
crl-16366	583	51	(	(	PUNCT
crl-16366	583	52	master)reference	master)reference	NOUN
crl-16366	583	53	services	service	NOUN
crl-16366	583	54	usability	usability	NOUN
crl-16366	583	55	and	and	CCONJ
crl-16366	583	56	satisfaction	satisfaction	NOUN
crl-16366	583	57	survey	survey	NOUN
crl-16366	583	58	(	(	PUNCT
crl-16366	583	59	master)reference	master)reference	NOUN
crl-16366	583	60	services	service	NOUN
crl-16366	583	61	usability	usability	NOUN
crl-16366	583	62	and	and	CCONJ
crl-16366	583	63	satisfaction	satisfaction	NOUN
crl-16366	583	64	survey	survey	NOUN
crl-16366	583	65	(	(	PUNCT
crl-16366	583	66	master)reference	master)reference	NOUN
crl-16366	583	67	services	service	NOUN
crl-16366	583	68	usability	usability	NOUN
crl-16366	583	69	and	and	CCONJ
crl-16366	583	70	satisfaction	satisfaction	NOUN
crl-16366	583	71	survey	survey	NOUN
crl-16366	583	72	(	(	PUNCT
crl-16366	583	73	master	master	NOUN
crl-16366	583	74	)	)	PUNCT
crl-16366	584	1	5	5	X
crl-16366	584	2	.	.	X
crl-16366	584	3	please	please	INTJ
crl-16366	584	4	add	add	VERB
crl-16366	584	5	any	any	DET
crl-16366	584	6	further	further	ADJ
crl-16366	584	7	comments	comment	NOUN
crl-16366	584	8	about	about	ADP
crl-16366	584	9	your	your	PRON
crl-16366	584	10	perceptions	perception	NOUN
crl-16366	584	11	of	of	ADP
crl-16366	584	12	using	use	VERB
crl-16366	584	13	the	the	DET
crl-16366	584	14	telephone	telephone	NOUN
crl-16366	584	15	.	.	PUNCT
crl-16366	585	1	please	please	INTJ
crl-16366	585	2	rate	rate	VERB
crl-16366	585	3	the	the	DET
crl-16366	585	4	use	use	NOUN
crl-16366	585	5	of	of	ADP
crl-16366	585	6	chat	chat	NOUN
crl-16366	585	7	on	on	ADP
crl-16366	585	8	the	the	DET
crl-16366	585	9	following	follow	VERB
crl-16366	585	10	usability	usability	NOUN
crl-16366	585	11	factors	factor	NOUN
crl-16366	585	12	.	.	PUNCT
crl-16366	586	1	1	1	X
crl-16366	586	2	.	.	X
crl-16366	586	3	effectiveness	effectiveness	NOUN
crl-16366	586	4	is	be	AUX
crl-16366	586	5	defined	define	VERB
crl-16366	586	6	as	as	ADP
crl-16366	586	7	the	the	DET
crl-16366	586	8	extent	extent	NOUN
crl-16366	586	9	to	to	PART
crl-16366	586	10	which	which	PRON
crl-16366	586	11	a	a	DET
crl-16366	586	12	goal	goal	NOUN
crl-16366	586	13	or	or	CCONJ
crl-16366	586	14	task	task	NOUN
crl-16366	586	15	is	be	AUX
crl-16366	586	16	reached	reach	VERB
crl-16366	586	17	.	.	PUNCT
crl-16366	587	1	rate	rate	VERB
crl-16366	587	2	your	your	PRON
crl-16366	587	3	overall	overall	ADJ
crl-16366	587	4	experience	experience	NOUN
crl-16366	587	5	with	with	ADP
crl-16366	587	6	both	both	PRON
crl-16366	587	7	chat	chat	VERB
crl-16366	587	8	reference	reference	NOUN
crl-16366	587	9	questions	question	NOUN
crl-16366	587	10	/	/	SYM
crl-16366	587	11	answers	answer	NOUN
crl-16366	587	12	on	on	ADP
crl-16366	587	13	the	the	DET
crl-16366	587	14	following	follow	VERB
crl-16366	587	15	factors	factor	NOUN
crl-16366	587	16	:	:	PUNCT
crl-16366	587	17	55	55	NUM
crl-16366	587	18	66	66	NUM
crl-16366	587	19	satisfaction	satisfaction	NOUN
crl-16366	587	20	rating	rating	NOUN
crl-16366	587	21	task	task	NOUN
crl-16366	587	22	completion	completion	NOUN
crl-16366	587	23	(	(	PUNCT
crl-16366	587	24	were	be	AUX
crl-16366	587	25	you	you	PRON
crl-16366	587	26	able	able	ADJ
crl-16366	587	27	to	to	PART
crl-16366	587	28	successfully	successfully	ADV
crl-16366	587	29	use	use	VERB
crl-16366	587	30	chat	chat	NOUN
crl-16366	587	31	to	to	PART
crl-16366	587	32	ask	ask	VERB
crl-16366	587	33	your	your	PRON
crl-16366	587	34	questions	question	NOUN
crl-16366	587	35	and	and	CCONJ
crl-16366	587	36	have	have	VERB
crl-16366	587	37	them	they	PRON
crl-16366	587	38	answered	answer	VERB
crl-16366	587	39	?	?	PUNCT
crl-16366	587	40	)	)	PUNCT
crl-16366	587	41	6	6	NUM
crl-16366	587	42	quality	quality	NOUN
crl-16366	587	43	of	of	ADP
crl-16366	587	44	output	output	NOUN
crl-16366	587	45	(	(	PUNCT
crl-16366	587	46	how	how	SCONJ
crl-16366	587	47	satisfied	satisfied	ADJ
crl-16366	587	48	were	be	AUX
crl-16366	587	49	you	you	PRON
crl-16366	587	50	with	with	ADP
crl-16366	587	51	the	the	DET
crl-16366	587	52	overall	overall	ADJ
crl-16366	587	53	quality	quality	NOUN
crl-16366	587	54	of	of	ADP
crl-16366	587	55	the	the	DET
crl-16366	587	56	chat	chat	NOUN
crl-16366	587	57	responses	response	NOUN
crl-16366	587	58	and	and	CCONJ
crl-16366	587	59	the	the	DET
crl-16366	587	60	extent	extent	NOUN
crl-16366	587	61	to	to	PART
crl-16366	587	62	which	which	PRON
crl-16366	587	63	they	they	PRON
crl-16366	587	64	answered	answer	VERB
crl-16366	587	65	your	your	PRON
crl-16366	587	66	questions	question	NOUN
crl-16366	587	67	?	?	PUNCT
crl-16366	587	68	)	)	PUNCT
crl-16366	587	69	6	6	NUM
crl-16366	587	70	please	please	INTJ
crl-16366	587	71	elaborate	elaborate	VERB
crl-16366	587	72	on	on	ADP
crl-16366	587	73	why	why	SCONJ
crl-16366	587	74	you	you	PRON
crl-16366	587	75	rated	rate	VERB
crl-16366	587	76	each	each	PRON
crl-16366	587	77	as	as	SCONJ
crl-16366	587	78	you	you	PRON
crl-16366	587	79	did	do	VERB
crl-16366	587	80	:	:	PUNCT
crl-16366	587	81	55	55	NUM
crl-16366	587	82	66	66	NUM
crl-16366	587	83	a	a	DET
crl-16366	587	84	usability	usability	NOUN
crl-16366	587	85	evaluation	evaluation	NOUN
crl-16366	587	86	of	of	ADP
crl-16366	587	87	academic	academic	ADJ
crl-16366	587	88	virtual	virtual	ADJ
crl-16366	587	89	reference	reference	NOUN
crl-16366	587	90	services	service	NOUN
crl-16366	587	91	353	353	NUM
crl-16366	587	92	reference	reference	NOUN
crl-16366	587	93	services	service	NOUN
crl-16366	587	94	usability	usability	NOUN
crl-16366	587	95	and	and	CCONJ
crl-16366	587	96	satisfaction	satisfaction	NOUN
crl-16366	587	97	survey	survey	NOUN
crl-16366	587	98	(	(	PUNCT
crl-16366	587	99	master)reference	master)reference	NOUN
crl-16366	587	100	services	service	NOUN
crl-16366	587	101	usability	usability	NOUN
crl-16366	587	102	and	and	CCONJ
crl-16366	587	103	satisfaction	satisfaction	NOUN
crl-16366	587	104	survey	survey	NOUN
crl-16366	587	105	(	(	PUNCT
crl-16366	587	106	master)reference	master)reference	NOUN
crl-16366	587	107	services	service	NOUN
crl-16366	587	108	usability	usability	NOUN
crl-16366	587	109	and	and	CCONJ
crl-16366	587	110	satisfaction	satisfaction	NOUN
crl-16366	587	111	survey	survey	NOUN
crl-16366	587	112	(	(	PUNCT
crl-16366	587	113	master)reference	master)reference	NOUN
crl-16366	587	114	services	service	NOUN
crl-16366	587	115	usability	usability	NOUN
crl-16366	587	116	and	and	CCONJ
crl-16366	587	117	satisfaction	satisfaction	NOUN
crl-16366	587	118	survey	survey	NOUN
crl-16366	587	119	(	(	PUNCT
crl-16366	587	120	master	master	NOUN
crl-16366	587	121	)	)	PUNCT
crl-16366	587	122	2	2	NUM
crl-16366	587	123	.	.	X
crl-16366	587	124	efficiency	efficiency	NOUN
crl-16366	587	125	is	be	AUX
crl-16366	587	126	defined	define	VERB
crl-16366	587	127	as	as	ADP
crl-16366	587	128	the	the	DET
crl-16366	587	129	amount	amount	NOUN
crl-16366	587	130	of	of	ADP
crl-16366	587	131	effort	effort	NOUN
crl-16366	587	132	required	require	VERB
crl-16366	587	133	to	to	PART
crl-16366	587	134	reach	reach	VERB
crl-16366	587	135	your	your	PRON
crl-16366	587	136	goal	goal	NOUN
crl-16366	587	137	.	.	PUNCT
crl-16366	588	1	rate	rate	VERB
crl-16366	588	2	your	your	PRON
crl-16366	588	3	overall	overall	ADJ
crl-16366	588	4	satisfaction	satisfaction	NOUN
crl-16366	588	5	with	with	ADP
crl-16366	588	6	both	both	PRON
crl-16366	588	7	chat	chat	VERB
crl-16366	588	8	reference	reference	NOUN
crl-16366	588	9	questions	question	NOUN
crl-16366	588	10	/	/	SYM
crl-16366	588	11	answers	answer	NOUN
crl-16366	588	12	on	on	ADP
crl-16366	588	13	the	the	DET
crl-16366	588	14	following	follow	VERB
crl-16366	588	15	factors	factor	NOUN
crl-16366	588	16	:	:	PUNCT
crl-16366	588	17	3	3	X
crl-16366	588	18	.	.	X
crl-16366	588	19	satisfaction	satisfaction	NOUN
crl-16366	588	20	is	be	AUX
crl-16366	588	21	your	your	PRON
crl-16366	588	22	overall	overall	ADJ
crl-16366	588	23	level	level	NOUN
crl-16366	588	24	of	of	ADP
crl-16366	588	25	comfort	comfort	NOUN
crl-16366	588	26	in	in	ADP
crl-16366	588	27	being	be	AUX
crl-16366	588	28	able	able	ADJ
crl-16366	588	29	to	to	PART
crl-16366	588	30	attain	attain	VERB
crl-16366	588	31	your	your	PRON
crl-16366	588	32	goals	goal	NOUN
crl-16366	588	33	.	.	PUNCT
crl-16366	589	1	rate	rate	VERB
crl-16366	589	2	your	your	PRON
crl-16366	589	3	overall	overall	ADJ
crl-16366	589	4	satisfaction	satisfaction	NOUN
crl-16366	589	5	with	with	ADP
crl-16366	589	6	both	both	CCONJ
crl-16366	589	7	your	your	PRON
crl-16366	589	8	chat	chat	NOUN
crl-16366	589	9	reference	reference	NOUN
crl-16366	589	10	questions	question	NOUN
crl-16366	589	11	/	/	SYM
crl-16366	589	12	answers	answer	NOUN
crl-16366	589	13	:	:	PUNCT
crl-16366	589	14	4	4	X
crl-16366	589	15	.	.	X
crl-16366	589	16	in	in	ADP
crl-16366	589	17	having	have	VERB
crl-16366	589	18	the	the	DET
crl-16366	589	19	two	two	NUM
crl-16366	589	20	reference	reference	NOUN
crl-16366	589	21	questions	question	NOUN
crl-16366	589	22	answered	answer	VERB
crl-16366	589	23	in	in	ADP
crl-16366	589	24	chat	chat	NOUN
crl-16366	589	25	,	,	PUNCT
crl-16366	589	26	what	what	PRON
crl-16366	589	27	was	be	AUX
crl-16366	589	28	your	your	PRON
crl-16366	589	29	primary	primary	ADJ
crl-16366	589	30	source	source	NOUN
crl-16366	589	31	for	for	ADP
crl-16366	589	32	access	access	NOUN
crl-16366	589	33	to	to	ADP
crl-16366	589	34	computer	computer	NOUN
crl-16366	589	35	technology	technology	NOUN
crl-16366	589	36	?	?	PUNCT
crl-16366	590	1	satisfaction	satisfaction	NOUN
crl-16366	590	2	rating	rating	NOUN
crl-16366	590	3	deviations	deviation	NOUN
crl-16366	590	4	from	from	ADP
crl-16366	590	5	critical	critical	ADJ
crl-16366	590	6	path	path	NOUN
crl-16366	590	7	(	(	PUNCT
crl-16366	590	8	how	how	SCONJ
crl-16366	590	9	satisfied	satisfied	ADJ
crl-16366	590	10	are	be	AUX
crl-16366	590	11	you	you	PRON
crl-16366	590	12	that	that	SCONJ
crl-16366	590	13	you	you	PRON
crl-16366	590	14	were	be	AUX
crl-16366	590	15	able	able	ADJ
crl-16366	590	16	to	to	PART
crl-16366	590	17	use	use	VERB
crl-16366	590	18	chat	chat	NOUN
crl-16366	590	19	without	without	ADP
crl-16366	590	20	any	any	DET
crl-16366	590	21	problems	problem	NOUN
crl-16366	590	22	?	?	PUNCT
crl-16366	590	23	)	)	PUNCT
crl-16366	591	1	6	6	NUM
crl-16366	591	2	error	error	NOUN
crl-16366	591	3	rate	rate	NOUN
crl-16366	591	4	(	(	PUNCT
crl-16366	591	5	how	how	SCONJ
crl-16366	591	6	satisfied	satisfied	ADJ
crl-16366	591	7	were	be	AUX
crl-16366	591	8	you	you	PRON
crl-16366	591	9	that	that	PRON
crl-16366	591	10	you	you	PRON
crl-16366	591	11	accomplished	accomplish	VERB
crl-16366	591	12	your	your	PRON
crl-16366	591	13	goal	goal	NOUN
crl-16366	591	14	with	with	ADP
crl-16366	591	15	very	very	ADV
crl-16366	591	16	few	few	ADJ
crl-16366	591	17	or	or	CCONJ
crl-16366	591	18	no	no	PRON
crl-16366	591	19	errors	error	NOUN
crl-16366	591	20	?	?	PUNCT
crl-16366	591	21	)	)	PUNCT
crl-16366	591	22	6	6	NUM
crl-16366	591	23	time	time	NOUN
crl-16366	591	24	on	on	ADP
crl-16366	591	25	task	task	NOUN
crl-16366	591	26	(	(	PUNCT
crl-16366	591	27	how	how	SCONJ
crl-16366	591	28	satisfied	satisfied	ADJ
crl-16366	591	29	are	be	AUX
crl-16366	591	30	you	you	PRON
crl-16366	591	31	that	that	PRON
crl-16366	591	32	you	you	PRON
crl-16366	591	33	accomplished	accomplish	VERB
crl-16366	591	34	your	your	PRON
crl-16366	591	35	goal	goal	NOUN
crl-16366	591	36	with	with	ADP
crl-16366	591	37	minimal	minimal	ADJ
crl-16366	591	38	time	time	NOUN
crl-16366	591	39	wasted	waste	VERB
crl-16366	591	40	?	?	PUNCT
crl-16366	591	41	)	)	PUNCT
crl-16366	591	42	6	6	NUM
crl-16366	591	43	mental	mental	ADJ
crl-16366	591	44	effort	effort	NOUN
crl-16366	591	45	(	(	PUNCT
crl-16366	591	46	how	how	SCONJ
crl-16366	591	47	satisfied	satisfied	ADJ
crl-16366	591	48	are	be	AUX
crl-16366	591	49	you	you	PRON
crl-16366	591	50	that	that	PRON
crl-16366	591	51	you	you	PRON
crl-16366	591	52	accomplished	accomplish	VERB
crl-16366	591	53	your	your	PRON
crl-16366	591	54	goal	goal	NOUN
crl-16366	591	55	with	with	ADP
crl-16366	591	56	minimal	minimal	ADJ
crl-16366	591	57	mental	mental	ADJ
crl-16366	591	58	effort	effort	NOUN
crl-16366	591	59	?	?	PUNCT
crl-16366	591	60	)	)	PUNCT
crl-16366	591	61	6	6	NUM
crl-16366	591	62	satisfaction	satisfaction	NOUN
crl-16366	591	63	rating	rating	NOUN
crl-16366	591	64	overall	overall	ADV
crl-16366	591	65	,	,	PUNCT
crl-16366	591	66	how	how	SCONJ
crl-16366	591	67	satisfied	satisfied	ADJ
crl-16366	591	68	were	be	AUX
crl-16366	591	69	you	you	PRON
crl-16366	591	70	with	with	ADP
crl-16366	591	71	the	the	DET
crl-16366	591	72	general	general	ADJ
crl-16366	591	73	usability	usability	NOUN
crl-16366	591	74	of	of	ADP
crl-16366	591	75	using	use	VERB
crl-16366	591	76	chat	chat	NOUN
crl-16366	591	77	to	to	PART
crl-16366	591	78	ask	ask	VERB
crl-16366	591	79	reference	reference	NOUN
crl-16366	591	80	questions	question	NOUN
crl-16366	591	81	?	?	PUNCT
crl-16366	592	1	6	6	NUM
crl-16366	592	2	please	please	INTJ
crl-16366	592	3	elaborate	elaborate	VERB
crl-16366	592	4	on	on	ADP
crl-16366	592	5	why	why	SCONJ
crl-16366	592	6	you	you	PRON
crl-16366	592	7	rated	rate	VERB
crl-16366	592	8	each	each	PRON
crl-16366	592	9	as	as	SCONJ
crl-16366	592	10	you	you	PRON
crl-16366	592	11	did	do	VERB
crl-16366	592	12	:	:	PUNCT
crl-16366	592	13	55	55	NUM
crl-16366	592	14	66	66	NUM
crl-16366	592	15	please	please	INTJ
crl-16366	592	16	elaborate	elaborate	VERB
crl-16366	592	17	on	on	ADP
crl-16366	592	18	why	why	SCONJ
crl-16366	592	19	you	you	PRON
crl-16366	592	20	rated	rate	VERB
crl-16366	592	21	each	each	PRON
crl-16366	592	22	as	as	SCONJ
crl-16366	592	23	you	you	PRON
crl-16366	592	24	did	do	VERB
crl-16366	592	25	:	:	PUNCT
crl-16366	592	26	55	55	NUM
crl-16366	592	27	66	66	NUM
crl-16366	592	28	personal	personal	ADJ
crl-16366	592	29	computer	computer	NOUN
crl-16366	592	30	at	at	ADP
crl-16366	592	31	home	home	NOUN
crl-16366	592	32	gfedc	gfedc	PROPN
crl-16366	592	33	computer	computer	NOUN
crl-16366	592	34	access	access	NOUN
crl-16366	592	35	at	at	ADP
crl-16366	592	36	work	work	NOUN
crl-16366	592	37	gfedc	gfedc	PROPN
crl-16366	592	38	computer	computer	NOUN
crl-16366	592	39	access	access	NOUN
crl-16366	592	40	at	at	ADP
crl-16366	592	41	the	the	DET
crl-16366	592	42	department	department	PROPN
crl-16366	592	43	/	/	SYM
crl-16366	592	44	library	library	PROPN
crl-16366	592	45	/	/	SYM
crl-16366	592	46	university	university	NOUN
crl-16366	592	47	at	at	ADP
crl-16366	592	48	my	my	PRON
crl-16366	592	49	site	site	NOUN
crl-16366	592	50	gfedc	gfedc	NOUN
crl-16366	592	51	feel	feel	VERB
crl-16366	592	52	free	free	ADJ
crl-16366	592	53	to	to	PART
crl-16366	592	54	elaborate	elaborate	VERB
crl-16366	592	55	:	:	PUNCT
crl-16366	592	56	appendix	appendix	PROPN
crl-16366	592	57	h.	h.	PROPN
crl-16366	592	58	debriefing	debriefing	PROPN
crl-16366	592	59	usability	usability	NOUN
crl-16366	592	60	survey	survey	NOUN
crl-16366	592	61	354	354	NUM
crl-16366	592	62	college	college	PROPN
crl-16366	592	63	&	&	CCONJ
crl-16366	592	64	research	research	PROPN
crl-16366	592	65	libraries	library	NOUN
crl-16366	592	66	may	may	AUX
crl-16366	592	67	2014	2014	NUM
crl-16366	592	68	reference	reference	NOUN
crl-16366	592	69	services	service	NOUN
crl-16366	592	70	usability	usability	NOUN
crl-16366	592	71	and	and	CCONJ
crl-16366	592	72	satisfaction	satisfaction	NOUN
crl-16366	592	73	survey	survey	NOUN
crl-16366	592	74	(	(	PUNCT
crl-16366	592	75	master)reference	master)reference	NOUN
crl-16366	592	76	services	service	NOUN
crl-16366	592	77	usability	usability	NOUN
crl-16366	592	78	and	and	CCONJ
crl-16366	592	79	satisfaction	satisfaction	NOUN
crl-16366	592	80	survey	survey	NOUN
crl-16366	592	81	(	(	PUNCT
crl-16366	592	82	master)reference	master)reference	NOUN
crl-16366	592	83	services	service	NOUN
crl-16366	592	84	usability	usability	NOUN
crl-16366	592	85	and	and	CCONJ
crl-16366	592	86	satisfaction	satisfaction	NOUN
crl-16366	592	87	survey	survey	NOUN
crl-16366	592	88	(	(	PUNCT
crl-16366	592	89	master)reference	master)reference	NOUN
crl-16366	592	90	services	service	NOUN
crl-16366	592	91	usability	usability	NOUN
crl-16366	592	92	and	and	CCONJ
crl-16366	592	93	satisfaction	satisfaction	NOUN
crl-16366	592	94	survey	survey	NOUN
crl-16366	592	95	(	(	PUNCT
crl-16366	592	96	master	master	NOUN
crl-16366	592	97	)	)	PUNCT
crl-16366	592	98	2	2	NUM
crl-16366	592	99	.	.	X
crl-16366	592	100	efficiency	efficiency	NOUN
crl-16366	592	101	is	be	AUX
crl-16366	592	102	defined	define	VERB
crl-16366	592	103	as	as	ADP
crl-16366	592	104	the	the	DET
crl-16366	592	105	amount	amount	NOUN
crl-16366	592	106	of	of	ADP
crl-16366	592	107	effort	effort	NOUN
crl-16366	592	108	required	require	VERB
crl-16366	592	109	to	to	PART
crl-16366	592	110	reach	reach	VERB
crl-16366	592	111	your	your	PRON
crl-16366	592	112	goal	goal	NOUN
crl-16366	592	113	.	.	PUNCT
crl-16366	593	1	rate	rate	VERB
crl-16366	593	2	your	your	PRON
crl-16366	593	3	overall	overall	ADJ
crl-16366	593	4	satisfaction	satisfaction	NOUN
crl-16366	593	5	with	with	ADP
crl-16366	593	6	both	both	CCONJ
crl-16366	593	7	skype	skype	ADJ
crl-16366	593	8	reference	reference	NOUN
crl-16366	593	9	questions	question	NOUN
crl-16366	593	10	/	/	SYM
crl-16366	593	11	answers	answer	NOUN
crl-16366	593	12	on	on	ADP
crl-16366	593	13	the	the	DET
crl-16366	593	14	following	follow	VERB
crl-16366	593	15	factors	factor	NOUN
crl-16366	593	16	:	:	PUNCT
crl-16366	593	17	3	3	X
crl-16366	593	18	.	.	X
crl-16366	593	19	satisfaction	satisfaction	NOUN
crl-16366	593	20	is	be	AUX
crl-16366	593	21	your	your	PRON
crl-16366	593	22	overall	overall	ADJ
crl-16366	593	23	level	level	NOUN
crl-16366	593	24	of	of	ADP
crl-16366	593	25	comfort	comfort	NOUN
crl-16366	593	26	in	in	ADP
crl-16366	593	27	being	be	AUX
crl-16366	593	28	able	able	ADJ
crl-16366	593	29	to	to	PART
crl-16366	593	30	attain	attain	VERB
crl-16366	593	31	your	your	PRON
crl-16366	593	32	goals	goal	NOUN
crl-16366	593	33	.	.	PUNCT
crl-16366	594	1	rate	rate	VERB
crl-16366	594	2	your	your	PRON
crl-16366	594	3	overall	overall	ADJ
crl-16366	594	4	satisfaction	satisfaction	NOUN
crl-16366	594	5	with	with	ADP
crl-16366	594	6	both	both	CCONJ
crl-16366	594	7	your	your	PRON
crl-16366	594	8	skype	skype	ADJ
crl-16366	594	9	reference	reference	NOUN
crl-16366	594	10	questions	question	NOUN
crl-16366	594	11	/	/	SYM
crl-16366	594	12	answers	answer	NOUN
crl-16366	594	13	:	:	PUNCT
crl-16366	594	14	4	4	X
crl-16366	594	15	.	.	X
crl-16366	594	16	in	in	ADP
crl-16366	594	17	having	have	VERB
crl-16366	594	18	the	the	DET
crl-16366	594	19	two	two	NUM
crl-16366	594	20	reference	reference	NOUN
crl-16366	594	21	questions	question	NOUN
crl-16366	594	22	answered	answer	VERB
crl-16366	594	23	in	in	ADP
crl-16366	594	24	chat	chat	NOUN
crl-16366	594	25	,	,	PUNCT
crl-16366	594	26	what	what	PRON
crl-16366	594	27	was	be	AUX
crl-16366	594	28	your	your	PRON
crl-16366	594	29	primary	primary	ADJ
crl-16366	594	30	source	source	NOUN
crl-16366	594	31	for	for	ADP
crl-16366	594	32	access	access	NOUN
crl-16366	594	33	to	to	ADP
crl-16366	594	34	computer	computer	NOUN
crl-16366	594	35	technology	technology	NOUN
crl-16366	594	36	?	?	PUNCT
crl-16366	595	1	satisfaction	satisfaction	NOUN
crl-16366	595	2	rating	rating	NOUN
crl-16366	595	3	deviations	deviation	NOUN
crl-16366	595	4	from	from	ADP
crl-16366	595	5	critical	critical	ADJ
crl-16366	595	6	path	path	NOUN
crl-16366	595	7	(	(	PUNCT
crl-16366	595	8	how	how	SCONJ
crl-16366	595	9	satisfied	satisfied	ADJ
crl-16366	595	10	are	be	AUX
crl-16366	595	11	you	you	PRON
crl-16366	595	12	that	that	SCONJ
crl-16366	595	13	you	you	PRON
crl-16366	595	14	were	be	AUX
crl-16366	595	15	able	able	ADJ
crl-16366	595	16	to	to	PART
crl-16366	595	17	use	use	VERB
crl-16366	595	18	skype	skype	NOUN
crl-16366	595	19	without	without	ADP
crl-16366	595	20	any	any	DET
crl-16366	595	21	problems	problem	NOUN
crl-16366	595	22	?	?	PUNCT
crl-16366	595	23	)	)	PUNCT
crl-16366	596	1	6	6	NUM
crl-16366	596	2	error	error	NOUN
crl-16366	596	3	rate	rate	NOUN
crl-16366	596	4	(	(	PUNCT
crl-16366	596	5	how	how	SCONJ
crl-16366	596	6	satisfied	satisfied	ADJ
crl-16366	596	7	were	be	AUX
crl-16366	596	8	you	you	PRON
crl-16366	596	9	that	that	PRON
crl-16366	596	10	you	you	PRON
crl-16366	596	11	accomplished	accomplish	VERB
crl-16366	596	12	your	your	PRON
crl-16366	596	13	goal	goal	NOUN
crl-16366	596	14	with	with	ADP
crl-16366	596	15	very	very	ADV
crl-16366	596	16	few	few	ADJ
crl-16366	596	17	or	or	CCONJ
crl-16366	596	18	no	no	PRON
crl-16366	596	19	errors	error	NOUN
crl-16366	596	20	?	?	PUNCT
crl-16366	596	21	)	)	PUNCT
crl-16366	596	22	6	6	NUM
crl-16366	596	23	time	time	NOUN
crl-16366	596	24	on	on	ADP
crl-16366	596	25	task	task	NOUN
crl-16366	596	26	(	(	PUNCT
crl-16366	596	27	how	how	SCONJ
crl-16366	596	28	satisfied	satisfied	ADJ
crl-16366	596	29	are	be	AUX
crl-16366	596	30	you	you	PRON
crl-16366	596	31	that	that	PRON
crl-16366	596	32	you	you	PRON
crl-16366	596	33	accomplished	accomplish	VERB
crl-16366	596	34	your	your	PRON
crl-16366	596	35	goal	goal	NOUN
crl-16366	596	36	with	with	ADP
crl-16366	596	37	minimal	minimal	ADJ
crl-16366	596	38	time	time	NOUN
crl-16366	596	39	wasted	waste	VERB
crl-16366	596	40	?	?	PUNCT
crl-16366	596	41	)	)	PUNCT
crl-16366	596	42	6	6	NUM
crl-16366	596	43	mental	mental	ADJ
crl-16366	596	44	effort	effort	NOUN
crl-16366	596	45	(	(	PUNCT
crl-16366	596	46	how	how	SCONJ
crl-16366	596	47	satisfied	satisfied	ADJ
crl-16366	596	48	are	be	AUX
crl-16366	596	49	you	you	PRON
crl-16366	596	50	that	that	PRON
crl-16366	596	51	you	you	PRON
crl-16366	596	52	accomplished	accomplish	VERB
crl-16366	596	53	your	your	PRON
crl-16366	596	54	goal	goal	NOUN
crl-16366	596	55	with	with	ADP
crl-16366	596	56	minimal	minimal	ADJ
crl-16366	596	57	mental	mental	ADJ
crl-16366	596	58	effort	effort	NOUN
crl-16366	596	59	?	?	PUNCT
crl-16366	596	60	)	)	PUNCT
crl-16366	596	61	6	6	NUM
crl-16366	596	62	satisfaction	satisfaction	NOUN
crl-16366	596	63	rating	rating	NOUN
crl-16366	596	64	overall	overall	ADV
crl-16366	596	65	,	,	PUNCT
crl-16366	596	66	how	how	SCONJ
crl-16366	596	67	satisfied	satisfied	ADJ
crl-16366	596	68	were	be	AUX
crl-16366	596	69	you	you	PRON
crl-16366	596	70	with	with	ADP
crl-16366	596	71	the	the	DET
crl-16366	596	72	general	general	ADJ
crl-16366	596	73	usability	usability	NOUN
crl-16366	596	74	of	of	ADP
crl-16366	596	75	using	use	VERB
crl-16366	596	76	skype	skype	NOUN
crl-16366	596	77	to	to	PART
crl-16366	596	78	ask	ask	VERB
crl-16366	596	79	reference	reference	NOUN
crl-16366	596	80	questions	question	NOUN
crl-16366	596	81	?	?	PUNCT
crl-16366	597	1	6	6	NUM
crl-16366	597	2	please	please	INTJ
crl-16366	597	3	elaborate	elaborate	VERB
crl-16366	597	4	on	on	ADP
crl-16366	597	5	why	why	SCONJ
crl-16366	597	6	you	you	PRON
crl-16366	597	7	rated	rate	VERB
crl-16366	597	8	each	each	PRON
crl-16366	597	9	as	as	SCONJ
crl-16366	597	10	you	you	PRON
crl-16366	597	11	did	do	VERB
crl-16366	597	12	:	:	PUNCT
crl-16366	597	13	55	55	NUM
crl-16366	597	14	66	66	NUM
crl-16366	597	15	please	please	INTJ
crl-16366	597	16	elaborate	elaborate	VERB
crl-16366	597	17	on	on	ADP
crl-16366	597	18	why	why	SCONJ
crl-16366	597	19	you	you	PRON
crl-16366	597	20	rated	rate	VERB
crl-16366	597	21	each	each	PRON
crl-16366	597	22	as	as	SCONJ
crl-16366	597	23	you	you	PRON
crl-16366	597	24	did	do	VERB
crl-16366	597	25	:	:	PUNCT
crl-16366	597	26	55	55	NUM
crl-16366	597	27	66	66	NUM
crl-16366	597	28	personal	personal	ADJ
crl-16366	597	29	computer	computer	NOUN
crl-16366	597	30	at	at	ADP
crl-16366	597	31	home	home	NOUN
crl-16366	597	32	gfedc	gfedc	PROPN
crl-16366	597	33	computer	computer	NOUN
crl-16366	597	34	access	access	NOUN
crl-16366	597	35	at	at	ADP
crl-16366	597	36	work	work	NOUN
crl-16366	597	37	gfedc	gfedc	PROPN
crl-16366	597	38	computer	computer	NOUN
crl-16366	597	39	access	access	NOUN
crl-16366	597	40	at	at	ADP
crl-16366	597	41	the	the	DET
crl-16366	597	42	department	department	PROPN
crl-16366	597	43	/	/	SYM
crl-16366	597	44	library	library	PROPN
crl-16366	597	45	/	/	SYM
crl-16366	597	46	university	university	NOUN
crl-16366	597	47	at	at	ADP
crl-16366	597	48	my	my	PRON
crl-16366	597	49	site	site	NOUN
crl-16366	597	50	gfedc	gfedc	NOUN
crl-16366	597	51	feel	feel	VERB
crl-16366	597	52	free	free	ADJ
crl-16366	597	53	to	to	PART
crl-16366	597	54	elaborate	elaborate	VERB
crl-16366	597	55	:	:	PUNCT
crl-16366	597	56	reference	reference	NOUN
crl-16366	597	57	services	service	NOUN
crl-16366	597	58	usability	usability	NOUN
crl-16366	597	59	and	and	CCONJ
crl-16366	597	60	satisfaction	satisfaction	NOUN
crl-16366	597	61	survey	survey	NOUN
crl-16366	597	62	(	(	PUNCT
crl-16366	597	63	master)reference	master)reference	NOUN
crl-16366	597	64	services	service	NOUN
crl-16366	597	65	usability	usability	NOUN
crl-16366	597	66	and	and	CCONJ
crl-16366	597	67	satisfaction	satisfaction	NOUN
crl-16366	597	68	survey	survey	NOUN
crl-16366	597	69	(	(	PUNCT
crl-16366	597	70	master)reference	master)reference	NOUN
crl-16366	597	71	services	service	NOUN
crl-16366	597	72	usability	usability	NOUN
crl-16366	597	73	and	and	CCONJ
crl-16366	597	74	satisfaction	satisfaction	NOUN
crl-16366	597	75	survey	survey	NOUN
crl-16366	597	76	(	(	PUNCT
crl-16366	597	77	master)reference	master)reference	NOUN
crl-16366	597	78	services	service	NOUN
crl-16366	597	79	usability	usability	NOUN
crl-16366	597	80	and	and	CCONJ
crl-16366	597	81	satisfaction	satisfaction	NOUN
crl-16366	597	82	survey	survey	NOUN
crl-16366	597	83	(	(	PUNCT
crl-16366	597	84	master	master	NOUN
crl-16366	597	85	)	)	PUNCT
crl-16366	598	1	5	5	X
crl-16366	598	2	.	.	X
crl-16366	598	3	please	please	INTJ
crl-16366	598	4	add	add	VERB
crl-16366	598	5	any	any	DET
crl-16366	598	6	further	further	ADJ
crl-16366	598	7	comments	comment	NOUN
crl-16366	598	8	about	about	ADP
crl-16366	598	9	your	your	PRON
crl-16366	598	10	perceptions	perception	NOUN
crl-16366	598	11	of	of	ADP
crl-16366	598	12	using	use	VERB
crl-16366	598	13	chat	chat	NOUN
crl-16366	598	14	.	.	PUNCT
crl-16366	599	1	please	please	INTJ
crl-16366	599	2	rate	rate	VERB
crl-16366	599	3	the	the	DET
crl-16366	599	4	use	use	NOUN
crl-16366	599	5	of	of	ADP
crl-16366	599	6	skype	skype	NOUN
crl-16366	599	7	on	on	ADP
crl-16366	599	8	the	the	DET
crl-16366	599	9	following	follow	VERB
crl-16366	599	10	usability	usability	NOUN
crl-16366	599	11	factors	factor	NOUN
crl-16366	599	12	.	.	PUNCT
crl-16366	600	1	1	1	X
crl-16366	600	2	.	.	X
crl-16366	600	3	effectiveness	effectiveness	NOUN
crl-16366	600	4	is	be	AUX
crl-16366	600	5	defined	define	VERB
crl-16366	600	6	as	as	ADP
crl-16366	600	7	the	the	DET
crl-16366	600	8	extent	extent	NOUN
crl-16366	600	9	to	to	PART
crl-16366	600	10	which	which	PRON
crl-16366	600	11	a	a	DET
crl-16366	600	12	goal	goal	NOUN
crl-16366	600	13	or	or	CCONJ
crl-16366	600	14	task	task	NOUN
crl-16366	600	15	is	be	AUX
crl-16366	600	16	reached	reach	VERB
crl-16366	600	17	.	.	PUNCT
crl-16366	601	1	rate	rate	VERB
crl-16366	601	2	your	your	PRON
crl-16366	601	3	overall	overall	ADJ
crl-16366	601	4	experience	experience	NOUN
crl-16366	601	5	with	with	ADP
crl-16366	601	6	both	both	CCONJ
crl-16366	601	7	skype	skype	ADJ
crl-16366	601	8	reference	reference	NOUN
crl-16366	601	9	questions	question	NOUN
crl-16366	601	10	/	/	SYM
crl-16366	601	11	answers	answer	NOUN
crl-16366	601	12	on	on	ADP
crl-16366	601	13	the	the	DET
crl-16366	601	14	following	follow	VERB
crl-16366	601	15	factors	factor	NOUN
crl-16366	601	16	:	:	PUNCT
crl-16366	601	17	55	55	NUM
crl-16366	601	18	66	66	NUM
crl-16366	601	19	satisfaction	satisfaction	NOUN
crl-16366	601	20	rating	rating	NOUN
crl-16366	601	21	task	task	NOUN
crl-16366	601	22	completion	completion	NOUN
crl-16366	601	23	(	(	PUNCT
crl-16366	601	24	were	be	AUX
crl-16366	601	25	you	you	PRON
crl-16366	601	26	able	able	ADJ
crl-16366	601	27	to	to	PART
crl-16366	601	28	successfully	successfully	ADV
crl-16366	601	29	use	use	VERB
crl-16366	601	30	skype	skype	ADJ
crl-16366	601	31	to	to	PART
crl-16366	601	32	ask	ask	VERB
crl-16366	601	33	your	your	PRON
crl-16366	601	34	questions	question	NOUN
crl-16366	601	35	and	and	CCONJ
crl-16366	601	36	have	have	VERB
crl-16366	601	37	them	they	PRON
crl-16366	601	38	answered	answer	VERB
crl-16366	601	39	?	?	PUNCT
crl-16366	601	40	)	)	PUNCT
crl-16366	601	41	6	6	NUM
crl-16366	601	42	quality	quality	NOUN
crl-16366	601	43	of	of	ADP
crl-16366	601	44	output	output	NOUN
crl-16366	601	45	(	(	PUNCT
crl-16366	601	46	how	how	SCONJ
crl-16366	601	47	satisfied	satisfied	ADJ
crl-16366	601	48	were	be	AUX
crl-16366	601	49	you	you	PRON
crl-16366	601	50	with	with	ADP
crl-16366	601	51	the	the	DET
crl-16366	601	52	overall	overall	ADJ
crl-16366	601	53	quality	quality	NOUN
crl-16366	601	54	of	of	ADP
crl-16366	601	55	the	the	DET
crl-16366	601	56	skype	skype	ADJ
crl-16366	601	57	responses	response	NOUN
crl-16366	601	58	and	and	CCONJ
crl-16366	601	59	the	the	DET
crl-16366	601	60	extent	extent	NOUN
crl-16366	601	61	to	to	PART
crl-16366	601	62	which	which	PRON
crl-16366	601	63	they	they	PRON
crl-16366	601	64	answered	answer	VERB
crl-16366	601	65	your	your	PRON
crl-16366	601	66	questions	question	NOUN
crl-16366	601	67	?	?	PUNCT
crl-16366	601	68	)	)	PUNCT
crl-16366	601	69	6	6	NUM
crl-16366	601	70	please	please	INTJ
crl-16366	601	71	elaborate	elaborate	VERB
crl-16366	601	72	on	on	ADP
crl-16366	601	73	why	why	SCONJ
crl-16366	601	74	you	you	PRON
crl-16366	601	75	rated	rate	VERB
crl-16366	601	76	each	each	PRON
crl-16366	601	77	as	as	SCONJ
crl-16366	601	78	you	you	PRON
crl-16366	601	79	did	do	VERB
crl-16366	601	80	:	:	PUNCT
crl-16366	601	81	55	55	NUM
crl-16366	601	82	66	66	NUM
crl-16366	601	83	appendix	appendix	PROPN
crl-16366	601	84	h.	h.	PROPN
crl-16366	601	85	debriefing	debriefing	PROPN
crl-16366	601	86	usability	usability	NOUN
crl-16366	601	87	survey	survey	NOUN
crl-16366	601	88	a	a	DET
crl-16366	601	89	usability	usability	NOUN
crl-16366	601	90	evaluation	evaluation	NOUN
crl-16366	601	91	of	of	ADP
crl-16366	601	92	academic	academic	ADJ
crl-16366	601	93	virtual	virtual	ADJ
crl-16366	601	94	reference	reference	NOUN
crl-16366	601	95	services	service	NOUN
crl-16366	601	96	355	355	NUM
crl-16366	601	97	reference	reference	NOUN
crl-16366	601	98	services	service	NOUN
crl-16366	601	99	usability	usability	NOUN
crl-16366	601	100	and	and	CCONJ
crl-16366	601	101	satisfaction	satisfaction	NOUN
crl-16366	601	102	survey	survey	NOUN
crl-16366	601	103	(	(	PUNCT
crl-16366	601	104	master)reference	master)reference	NOUN
crl-16366	601	105	services	service	NOUN
crl-16366	601	106	usability	usability	NOUN
crl-16366	601	107	and	and	CCONJ
crl-16366	601	108	satisfaction	satisfaction	NOUN
crl-16366	601	109	survey	survey	NOUN
crl-16366	601	110	(	(	PUNCT
crl-16366	601	111	master)reference	master)reference	NOUN
crl-16366	601	112	services	service	NOUN
crl-16366	601	113	usability	usability	NOUN
crl-16366	601	114	and	and	CCONJ
crl-16366	601	115	satisfaction	satisfaction	NOUN
crl-16366	601	116	survey	survey	NOUN
crl-16366	601	117	(	(	PUNCT
crl-16366	601	118	master)reference	master)reference	NOUN
crl-16366	601	119	services	service	NOUN
crl-16366	601	120	usability	usability	NOUN
crl-16366	601	121	and	and	CCONJ
crl-16366	601	122	satisfaction	satisfaction	NOUN
crl-16366	601	123	survey	survey	NOUN
crl-16366	601	124	(	(	PUNCT
crl-16366	601	125	master	master	NOUN
crl-16366	601	126	)	)	PUNCT
crl-16366	601	127	5	5	X
crl-16366	601	128	.	.	X
crl-16366	601	129	please	please	INTJ
crl-16366	601	130	add	add	VERB
crl-16366	601	131	any	any	DET
crl-16366	601	132	further	further	ADJ
crl-16366	601	133	comments	comment	NOUN
crl-16366	601	134	about	about	ADP
crl-16366	601	135	your	your	PRON
crl-16366	601	136	perceptions	perception	NOUN
crl-16366	601	137	of	of	ADP
crl-16366	601	138	using	use	VERB
crl-16366	601	139	skype	skype	PROPN
crl-16366	601	140	.	.	PUNCT
crl-16366	602	1	please	please	INTJ
crl-16366	602	2	rate	rate	VERB
crl-16366	602	3	the	the	DET
crl-16366	602	4	use	use	NOUN
crl-16366	602	5	of	of	ADP
crl-16366	602	6	text	text	NOUN
crl-16366	602	7	messaging	message	VERB
crl-16366	602	8	on	on	ADP
crl-16366	602	9	the	the	DET
crl-16366	602	10	following	follow	VERB
crl-16366	602	11	usability	usability	NOUN
crl-16366	602	12	factors	factor	NOUN
crl-16366	602	13	.	.	PUNCT
crl-16366	603	1	1	1	X
crl-16366	603	2	.	.	X
crl-16366	603	3	effectiveness	effectiveness	NOUN
crl-16366	603	4	is	be	AUX
crl-16366	603	5	defined	define	VERB
crl-16366	603	6	as	as	ADP
crl-16366	603	7	the	the	DET
crl-16366	603	8	extent	extent	NOUN
crl-16366	603	9	to	to	PART
crl-16366	603	10	which	which	PRON
crl-16366	603	11	a	a	DET
crl-16366	603	12	goal	goal	NOUN
crl-16366	603	13	or	or	CCONJ
crl-16366	603	14	task	task	NOUN
crl-16366	603	15	is	be	AUX
crl-16366	603	16	reached	reach	VERB
crl-16366	603	17	.	.	PUNCT
crl-16366	604	1	rate	rate	VERB
crl-16366	604	2	your	your	PRON
crl-16366	604	3	overall	overall	ADJ
crl-16366	604	4	experience	experience	NOUN
crl-16366	604	5	with	with	ADP
crl-16366	604	6	both	both	DET
crl-16366	604	7	text	text	NOUN
crl-16366	604	8	messaging	message	VERB
crl-16366	604	9	reference	reference	NOUN
crl-16366	604	10	questions	question	NOUN
crl-16366	604	11	/	/	SYM
crl-16366	604	12	answers	answer	NOUN
crl-16366	604	13	on	on	ADP
crl-16366	604	14	the	the	DET
crl-16366	604	15	following	follow	VERB
crl-16366	604	16	factors	factor	NOUN
crl-16366	604	17	.	.	PUNCT
crl-16366	605	1	55	55	NUM
crl-16366	605	2	66	66	NUM
crl-16366	605	3	satisfaction	satisfaction	NOUN
crl-16366	605	4	task	task	NOUN
crl-16366	605	5	completion	completion	NOUN
crl-16366	605	6	(	(	PUNCT
crl-16366	605	7	were	be	AUX
crl-16366	605	8	you	you	PRON
crl-16366	605	9	able	able	ADJ
crl-16366	605	10	to	to	PART
crl-16366	605	11	successfully	successfully	ADV
crl-16366	605	12	use	use	VERB
crl-16366	605	13	text	text	NOUN
crl-16366	605	14	messaging	message	VERB
crl-16366	605	15	to	to	PART
crl-16366	605	16	ask	ask	VERB
crl-16366	605	17	your	your	PRON
crl-16366	605	18	questions	question	NOUN
crl-16366	605	19	and	and	CCONJ
crl-16366	605	20	have	have	VERB
crl-16366	605	21	them	they	PRON
crl-16366	605	22	answered	answer	VERB
crl-16366	605	23	?	?	PUNCT
crl-16366	605	24	)	)	PUNCT
crl-16366	605	25	6	6	NUM
crl-16366	605	26	quality	quality	NOUN
crl-16366	605	27	of	of	ADP
crl-16366	605	28	output	output	NOUN
crl-16366	605	29	(	(	PUNCT
crl-16366	605	30	how	how	SCONJ
crl-16366	605	31	satisfied	satisfied	ADJ
crl-16366	605	32	were	be	AUX
crl-16366	605	33	you	you	PRON
crl-16366	605	34	with	with	ADP
crl-16366	605	35	the	the	DET
crl-16366	605	36	overall	overall	ADJ
crl-16366	605	37	quality	quality	NOUN
crl-16366	605	38	of	of	ADP
crl-16366	605	39	the	the	DET
crl-16366	605	40	text	text	NOUN
crl-16366	605	41	messaging	message	VERB
crl-16366	605	42	responses	response	NOUN
crl-16366	605	43	and	and	CCONJ
crl-16366	605	44	the	the	DET
crl-16366	605	45	extent	extent	NOUN
crl-16366	605	46	to	to	PART
crl-16366	605	47	which	which	PRON
crl-16366	605	48	they	they	PRON
crl-16366	605	49	answered	answer	VERB
crl-16366	605	50	your	your	PRON
crl-16366	605	51	questions	question	NOUN
crl-16366	605	52	?	?	PUNCT
crl-16366	605	53	)	)	PUNCT
crl-16366	606	1	6	6	NUM
crl-16366	606	2	please	please	INTJ
crl-16366	606	3	elaborate	elaborate	VERB
crl-16366	606	4	on	on	ADP
crl-16366	606	5	why	why	SCONJ
crl-16366	606	6	you	you	PRON
crl-16366	606	7	rated	rate	VERB
crl-16366	606	8	each	each	PRON
crl-16366	606	9	as	as	SCONJ
crl-16366	606	10	you	you	PRON
crl-16366	606	11	did	do	VERB
crl-16366	606	12	.	.	PUNCT
crl-16366	607	1	55	55	NUM
crl-16366	607	2	66	66	NUM
crl-16366	607	3	reference	reference	NOUN
crl-16366	607	4	services	service	NOUN
crl-16366	607	5	usability	usability	NOUN
crl-16366	607	6	and	and	CCONJ
crl-16366	607	7	satisfaction	satisfaction	NOUN
crl-16366	607	8	survey	survey	NOUN
crl-16366	607	9	(	(	PUNCT
crl-16366	607	10	master)reference	master)reference	NOUN
crl-16366	607	11	services	service	NOUN
crl-16366	607	12	usability	usability	NOUN
crl-16366	607	13	and	and	CCONJ
crl-16366	607	14	satisfaction	satisfaction	NOUN
crl-16366	607	15	survey	survey	NOUN
crl-16366	607	16	(	(	PUNCT
crl-16366	607	17	master)reference	master)reference	NOUN
crl-16366	607	18	services	service	NOUN
crl-16366	607	19	usability	usability	NOUN
crl-16366	607	20	and	and	CCONJ
crl-16366	607	21	satisfaction	satisfaction	NOUN
crl-16366	607	22	survey	survey	NOUN
crl-16366	607	23	(	(	PUNCT
crl-16366	607	24	master)reference	master)reference	NOUN
crl-16366	607	25	services	service	NOUN
crl-16366	607	26	usability	usability	NOUN
crl-16366	607	27	and	and	CCONJ
crl-16366	607	28	satisfaction	satisfaction	NOUN
crl-16366	607	29	survey	survey	NOUN
crl-16366	607	30	(	(	PUNCT
crl-16366	607	31	master	master	NOUN
crl-16366	607	32	)	)	PUNCT
crl-16366	607	33	2	2	NUM
crl-16366	607	34	.	.	X
crl-16366	607	35	efficiency	efficiency	NOUN
crl-16366	607	36	is	be	AUX
crl-16366	607	37	defined	define	VERB
crl-16366	607	38	as	as	ADP
crl-16366	607	39	the	the	DET
crl-16366	607	40	amount	amount	NOUN
crl-16366	607	41	of	of	ADP
crl-16366	607	42	effort	effort	NOUN
crl-16366	607	43	required	require	VERB
crl-16366	607	44	to	to	PART
crl-16366	607	45	reach	reach	VERB
crl-16366	607	46	your	your	PRON
crl-16366	607	47	goal	goal	NOUN
crl-16366	607	48	.	.	PUNCT
crl-16366	608	1	rate	rate	VERB
crl-16366	608	2	your	your	PRON
crl-16366	608	3	overall	overall	ADJ
crl-16366	608	4	satisfaction	satisfaction	NOUN
crl-16366	608	5	with	with	ADP
crl-16366	608	6	both	both	CCONJ
crl-16366	608	7	skype	skype	ADJ
crl-16366	608	8	reference	reference	NOUN
crl-16366	608	9	questions	question	NOUN
crl-16366	608	10	/	/	SYM
crl-16366	608	11	answers	answer	NOUN
crl-16366	608	12	on	on	ADP
crl-16366	608	13	the	the	DET
crl-16366	608	14	following	follow	VERB
crl-16366	608	15	factors	factor	NOUN
crl-16366	608	16	:	:	PUNCT
crl-16366	608	17	3	3	X
crl-16366	608	18	.	.	X
crl-16366	608	19	satisfaction	satisfaction	NOUN
crl-16366	608	20	is	be	AUX
crl-16366	608	21	your	your	PRON
crl-16366	608	22	overall	overall	ADJ
crl-16366	608	23	level	level	NOUN
crl-16366	608	24	of	of	ADP
crl-16366	608	25	comfort	comfort	NOUN
crl-16366	608	26	in	in	ADP
crl-16366	608	27	being	be	AUX
crl-16366	608	28	able	able	ADJ
crl-16366	608	29	to	to	PART
crl-16366	608	30	attain	attain	VERB
crl-16366	608	31	your	your	PRON
crl-16366	608	32	goals	goal	NOUN
crl-16366	608	33	.	.	PUNCT
crl-16366	609	1	rate	rate	VERB
crl-16366	609	2	your	your	PRON
crl-16366	609	3	overall	overall	ADJ
crl-16366	609	4	satisfaction	satisfaction	NOUN
crl-16366	609	5	with	with	ADP
crl-16366	609	6	both	both	CCONJ
crl-16366	609	7	your	your	PRON
crl-16366	609	8	skype	skype	ADJ
crl-16366	609	9	reference	reference	NOUN
crl-16366	609	10	questions	question	NOUN
crl-16366	609	11	/	/	SYM
crl-16366	609	12	answers	answer	NOUN
crl-16366	609	13	:	:	PUNCT
crl-16366	609	14	4	4	X
crl-16366	609	15	.	.	X
crl-16366	609	16	in	in	ADP
crl-16366	609	17	having	have	VERB
crl-16366	609	18	the	the	DET
crl-16366	609	19	two	two	NUM
crl-16366	609	20	reference	reference	NOUN
crl-16366	609	21	questions	question	NOUN
crl-16366	609	22	answered	answer	VERB
crl-16366	609	23	in	in	ADP
crl-16366	609	24	chat	chat	NOUN
crl-16366	609	25	,	,	PUNCT
crl-16366	609	26	what	what	PRON
crl-16366	609	27	was	be	AUX
crl-16366	609	28	your	your	PRON
crl-16366	609	29	primary	primary	ADJ
crl-16366	609	30	source	source	NOUN
crl-16366	609	31	for	for	ADP
crl-16366	609	32	access	access	NOUN
crl-16366	609	33	to	to	ADP
crl-16366	609	34	computer	computer	NOUN
crl-16366	609	35	technology	technology	NOUN
crl-16366	609	36	?	?	PUNCT
crl-16366	610	1	satisfaction	satisfaction	NOUN
crl-16366	610	2	rating	rating	NOUN
crl-16366	610	3	deviations	deviation	NOUN
crl-16366	610	4	from	from	ADP
crl-16366	610	5	critical	critical	ADJ
crl-16366	610	6	path	path	NOUN
crl-16366	610	7	(	(	PUNCT
crl-16366	610	8	how	how	SCONJ
crl-16366	610	9	satisfied	satisfied	ADJ
crl-16366	610	10	are	be	AUX
crl-16366	610	11	you	you	PRON
crl-16366	610	12	that	that	SCONJ
crl-16366	610	13	you	you	PRON
crl-16366	610	14	were	be	AUX
crl-16366	610	15	able	able	ADJ
crl-16366	610	16	to	to	PART
crl-16366	610	17	use	use	VERB
crl-16366	610	18	skype	skype	NOUN
crl-16366	610	19	without	without	ADP
crl-16366	610	20	any	any	DET
crl-16366	610	21	problems	problem	NOUN
crl-16366	610	22	?	?	PUNCT
crl-16366	610	23	)	)	PUNCT
crl-16366	611	1	6	6	NUM
crl-16366	611	2	error	error	NOUN
crl-16366	611	3	rate	rate	NOUN
crl-16366	611	4	(	(	PUNCT
crl-16366	611	5	how	how	SCONJ
crl-16366	611	6	satisfied	satisfied	ADJ
crl-16366	611	7	were	be	AUX
crl-16366	611	8	you	you	PRON
crl-16366	611	9	that	that	PRON
crl-16366	611	10	you	you	PRON
crl-16366	611	11	accomplished	accomplish	VERB
crl-16366	611	12	your	your	PRON
crl-16366	611	13	goal	goal	NOUN
crl-16366	611	14	with	with	ADP
crl-16366	611	15	very	very	ADV
crl-16366	611	16	few	few	ADJ
crl-16366	611	17	or	or	CCONJ
crl-16366	611	18	no	no	PRON
crl-16366	611	19	errors	error	NOUN
crl-16366	611	20	?	?	PUNCT
crl-16366	611	21	)	)	PUNCT
crl-16366	611	22	6	6	NUM
crl-16366	611	23	time	time	NOUN
crl-16366	611	24	on	on	ADP
crl-16366	611	25	task	task	NOUN
crl-16366	611	26	(	(	PUNCT
crl-16366	611	27	how	how	SCONJ
crl-16366	611	28	satisfied	satisfied	ADJ
crl-16366	611	29	are	be	AUX
crl-16366	611	30	you	you	PRON
crl-16366	611	31	that	that	PRON
crl-16366	611	32	you	you	PRON
crl-16366	611	33	accomplished	accomplish	VERB
crl-16366	611	34	your	your	PRON
crl-16366	611	35	goal	goal	NOUN
crl-16366	611	36	with	with	ADP
crl-16366	611	37	minimal	minimal	ADJ
crl-16366	611	38	time	time	NOUN
crl-16366	611	39	wasted	waste	VERB
crl-16366	611	40	?	?	PUNCT
crl-16366	611	41	)	)	PUNCT
crl-16366	611	42	6	6	NUM
crl-16366	611	43	mental	mental	ADJ
crl-16366	611	44	effort	effort	NOUN
crl-16366	611	45	(	(	PUNCT
crl-16366	611	46	how	how	SCONJ
crl-16366	611	47	satisfied	satisfied	ADJ
crl-16366	611	48	are	be	AUX
crl-16366	611	49	you	you	PRON
crl-16366	611	50	that	that	PRON
crl-16366	611	51	you	you	PRON
crl-16366	611	52	accomplished	accomplish	VERB
crl-16366	611	53	your	your	PRON
crl-16366	611	54	goal	goal	NOUN
crl-16366	611	55	with	with	ADP
crl-16366	611	56	minimal	minimal	ADJ
crl-16366	611	57	mental	mental	ADJ
crl-16366	611	58	effort	effort	NOUN
crl-16366	611	59	?	?	PUNCT
crl-16366	611	60	)	)	PUNCT
crl-16366	611	61	6	6	NUM
crl-16366	611	62	satisfaction	satisfaction	NOUN
crl-16366	611	63	rating	rating	NOUN
crl-16366	611	64	overall	overall	ADV
crl-16366	611	65	,	,	PUNCT
crl-16366	611	66	how	how	SCONJ
crl-16366	611	67	satisfied	satisfied	ADJ
crl-16366	611	68	were	be	AUX
crl-16366	611	69	you	you	PRON
crl-16366	611	70	with	with	ADP
crl-16366	611	71	the	the	DET
crl-16366	611	72	general	general	ADJ
crl-16366	611	73	usability	usability	NOUN
crl-16366	611	74	of	of	ADP
crl-16366	611	75	using	use	VERB
crl-16366	611	76	skype	skype	NOUN
crl-16366	611	77	to	to	PART
crl-16366	611	78	ask	ask	VERB
crl-16366	611	79	reference	reference	NOUN
crl-16366	611	80	questions	question	NOUN
crl-16366	611	81	?	?	PUNCT
crl-16366	612	1	6	6	NUM
crl-16366	612	2	please	please	INTJ
crl-16366	612	3	elaborate	elaborate	VERB
crl-16366	612	4	on	on	ADP
crl-16366	612	5	why	why	SCONJ
crl-16366	612	6	you	you	PRON
crl-16366	612	7	rated	rate	VERB
crl-16366	612	8	each	each	PRON
crl-16366	612	9	as	as	SCONJ
crl-16366	612	10	you	you	PRON
crl-16366	612	11	did	do	VERB
crl-16366	612	12	:	:	PUNCT
crl-16366	612	13	55	55	NUM
crl-16366	612	14	66	66	NUM
crl-16366	612	15	please	please	INTJ
crl-16366	612	16	elaborate	elaborate	VERB
crl-16366	612	17	on	on	ADP
crl-16366	612	18	why	why	SCONJ
crl-16366	612	19	you	you	PRON
crl-16366	612	20	rated	rate	VERB
crl-16366	612	21	each	each	PRON
crl-16366	612	22	as	as	SCONJ
crl-16366	612	23	you	you	PRON
crl-16366	612	24	did	do	VERB
crl-16366	612	25	:	:	PUNCT
crl-16366	612	26	55	55	NUM
crl-16366	612	27	66	66	NUM
crl-16366	612	28	personal	personal	ADJ
crl-16366	612	29	computer	computer	NOUN
crl-16366	612	30	at	at	ADP
crl-16366	612	31	home	home	NOUN
crl-16366	612	32	gfedc	gfedc	PROPN
crl-16366	612	33	computer	computer	NOUN
crl-16366	612	34	access	access	NOUN
crl-16366	612	35	at	at	ADP
crl-16366	612	36	work	work	NOUN
crl-16366	612	37	gfedc	gfedc	PROPN
crl-16366	612	38	computer	computer	NOUN
crl-16366	612	39	access	access	NOUN
crl-16366	612	40	at	at	ADP
crl-16366	612	41	the	the	DET
crl-16366	612	42	department	department	PROPN
crl-16366	612	43	/	/	SYM
crl-16366	612	44	library	library	PROPN
crl-16366	612	45	/	/	SYM
crl-16366	612	46	university	university	NOUN
crl-16366	612	47	at	at	ADP
crl-16366	612	48	my	my	PRON
crl-16366	612	49	site	site	NOUN
crl-16366	612	50	gfedc	gfedc	NOUN
crl-16366	612	51	feel	feel	VERB
crl-16366	612	52	free	free	ADJ
crl-16366	612	53	to	to	PART
crl-16366	612	54	elaborate	elaborate	VERB
crl-16366	612	55	:	:	PUNCT
crl-16366	612	56	appendix	appendix	PROPN
crl-16366	612	57	h.	h.	PROPN
crl-16366	612	58	debriefing	debriefing	PROPN
crl-16366	612	59	usability	usability	NOUN
crl-16366	612	60	survey	survey	NOUN
crl-16366	612	61	reference	reference	NOUN
crl-16366	612	62	services	service	NOUN
crl-16366	612	63	usability	usability	NOUN
crl-16366	612	64	and	and	CCONJ
crl-16366	612	65	satisfaction	satisfaction	NOUN
crl-16366	612	66	survey	survey	NOUN
crl-16366	612	67	(	(	PUNCT
crl-16366	612	68	master)reference	master)reference	NOUN
crl-16366	612	69	services	service	NOUN
crl-16366	612	70	usability	usability	NOUN
crl-16366	612	71	and	and	CCONJ
crl-16366	612	72	satisfaction	satisfaction	NOUN
crl-16366	612	73	survey	survey	NOUN
crl-16366	612	74	(	(	PUNCT
crl-16366	612	75	master)reference	master)reference	NOUN
crl-16366	612	76	services	service	NOUN
crl-16366	612	77	usability	usability	NOUN
crl-16366	612	78	and	and	CCONJ
crl-16366	612	79	satisfaction	satisfaction	NOUN
crl-16366	612	80	survey	survey	NOUN
crl-16366	612	81	(	(	PUNCT
crl-16366	612	82	master)reference	master)reference	NOUN
crl-16366	612	83	services	service	NOUN
crl-16366	612	84	usability	usability	NOUN
crl-16366	612	85	and	and	CCONJ
crl-16366	612	86	satisfaction	satisfaction	NOUN
crl-16366	612	87	survey	survey	NOUN
crl-16366	612	88	(	(	PUNCT
crl-16366	612	89	master	master	NOUN
crl-16366	612	90	)	)	PUNCT
crl-16366	612	91	2	2	NUM
crl-16366	612	92	.	.	X
crl-16366	612	93	efficiency	efficiency	NOUN
crl-16366	612	94	is	be	AUX
crl-16366	612	95	defined	define	VERB
crl-16366	612	96	as	as	ADP
crl-16366	612	97	the	the	DET
crl-16366	612	98	amount	amount	NOUN
crl-16366	612	99	of	of	ADP
crl-16366	612	100	effort	effort	NOUN
crl-16366	612	101	required	require	VERB
crl-16366	612	102	to	to	PART
crl-16366	612	103	reach	reach	VERB
crl-16366	612	104	your	your	PRON
crl-16366	612	105	goal	goal	NOUN
crl-16366	612	106	.	.	PUNCT
crl-16366	613	1	rate	rate	VERB
crl-16366	613	2	your	your	PRON
crl-16366	613	3	overall	overall	ADJ
crl-16366	613	4	satisfaction	satisfaction	NOUN
crl-16366	613	5	with	with	ADP
crl-16366	613	6	both	both	CCONJ
crl-16366	613	7	telephone	telephone	NOUN
crl-16366	613	8	reference	reference	NOUN
crl-16366	613	9	questions	question	NOUN
crl-16366	613	10	/	/	SYM
crl-16366	613	11	answers	answer	NOUN
crl-16366	613	12	on	on	ADP
crl-16366	613	13	the	the	DET
crl-16366	613	14	following	follow	VERB
crl-16366	613	15	factors	factor	NOUN
crl-16366	613	16	:	:	PUNCT
crl-16366	613	17	3	3	X
crl-16366	613	18	.	.	X
crl-16366	613	19	satisfaction	satisfaction	NOUN
crl-16366	613	20	is	be	AUX
crl-16366	613	21	your	your	PRON
crl-16366	613	22	overall	overall	ADJ
crl-16366	613	23	level	level	NOUN
crl-16366	613	24	of	of	ADP
crl-16366	613	25	comfort	comfort	NOUN
crl-16366	613	26	in	in	ADP
crl-16366	613	27	being	be	AUX
crl-16366	613	28	able	able	ADJ
crl-16366	613	29	to	to	PART
crl-16366	613	30	attain	attain	VERB
crl-16366	613	31	your	your	PRON
crl-16366	613	32	goals	goal	NOUN
crl-16366	613	33	.	.	PUNCT
crl-16366	614	1	rate	rate	VERB
crl-16366	614	2	your	your	PRON
crl-16366	614	3	overall	overall	ADJ
crl-16366	614	4	satisfaction	satisfaction	NOUN
crl-16366	614	5	with	with	ADP
crl-16366	614	6	both	both	CCONJ
crl-16366	614	7	telephone	telephone	NOUN
crl-16366	614	8	reference	reference	NOUN
crl-16366	614	9	questions	question	NOUN
crl-16366	614	10	/	/	SYM
crl-16366	614	11	answers	answer	NOUN
crl-16366	614	12	:	:	PUNCT
crl-16366	614	13	4	4	X
crl-16366	614	14	.	.	X
crl-16366	614	15	what	what	DET
crl-16366	614	16	type	type	NOUN
crl-16366	614	17	of	of	ADP
crl-16366	614	18	telephone	telephone	NOUN
crl-16366	614	19	did	do	AUX
crl-16366	614	20	you	you	PRON
crl-16366	614	21	use	use	VERB
crl-16366	614	22	to	to	PART
crl-16366	614	23	ask	ask	VERB
crl-16366	614	24	the	the	DET
crl-16366	614	25	reference	reference	NOUN
crl-16366	614	26	questions	question	NOUN
crl-16366	614	27	?	?	PUNCT
crl-16366	615	1	satisfaction	satisfaction	NOUN
crl-16366	615	2	rating	rating	NOUN
crl-16366	615	3	deviations	deviation	NOUN
crl-16366	615	4	from	from	ADP
crl-16366	615	5	critical	critical	ADJ
crl-16366	615	6	path	path	NOUN
crl-16366	615	7	(	(	PUNCT
crl-16366	615	8	how	how	SCONJ
crl-16366	615	9	satisfied	satisfied	ADJ
crl-16366	615	10	are	be	AUX
crl-16366	615	11	you	you	PRON
crl-16366	615	12	that	that	SCONJ
crl-16366	615	13	you	you	PRON
crl-16366	615	14	were	be	AUX
crl-16366	615	15	able	able	ADJ
crl-16366	615	16	to	to	PART
crl-16366	615	17	use	use	VERB
crl-16366	615	18	telephone	telephone	NOUN
crl-16366	615	19	reference	reference	NOUN
crl-16366	615	20	without	without	ADP
crl-16366	615	21	any	any	DET
crl-16366	615	22	problems	problem	NOUN
crl-16366	615	23	?	?	PUNCT
crl-16366	615	24	)	)	PUNCT
crl-16366	616	1	6	6	NUM
crl-16366	616	2	error	error	NOUN
crl-16366	616	3	rate	rate	NOUN
crl-16366	616	4	(	(	PUNCT
crl-16366	616	5	how	how	SCONJ
crl-16366	616	6	satisfied	satisfied	ADJ
crl-16366	616	7	were	be	AUX
crl-16366	616	8	you	you	PRON
crl-16366	616	9	that	that	PRON
crl-16366	616	10	you	you	PRON
crl-16366	616	11	accomplished	accomplish	VERB
crl-16366	616	12	your	your	PRON
crl-16366	616	13	goal	goal	NOUN
crl-16366	616	14	with	with	ADP
crl-16366	616	15	very	very	ADV
crl-16366	616	16	few	few	ADJ
crl-16366	616	17	or	or	CCONJ
crl-16366	616	18	no	no	PRON
crl-16366	616	19	errors	error	NOUN
crl-16366	616	20	?	?	PUNCT
crl-16366	616	21	)	)	PUNCT
crl-16366	616	22	6	6	NUM
crl-16366	616	23	time	time	NOUN
crl-16366	616	24	on	on	ADP
crl-16366	616	25	task	task	NOUN
crl-16366	616	26	(	(	PUNCT
crl-16366	616	27	how	how	SCONJ
crl-16366	616	28	satisfied	satisfied	ADJ
crl-16366	616	29	are	be	AUX
crl-16366	616	30	you	you	PRON
crl-16366	616	31	that	that	PRON
crl-16366	616	32	you	you	PRON
crl-16366	616	33	accomplished	accomplish	VERB
crl-16366	616	34	your	your	PRON
crl-16366	616	35	goal	goal	NOUN
crl-16366	616	36	with	with	ADP
crl-16366	616	37	minimal	minimal	ADJ
crl-16366	616	38	time	time	NOUN
crl-16366	616	39	wasted	waste	VERB
crl-16366	616	40	?	?	PUNCT
crl-16366	616	41	)	)	PUNCT
crl-16366	616	42	6	6	NUM
crl-16366	616	43	mental	mental	ADJ
crl-16366	616	44	effort	effort	NOUN
crl-16366	616	45	(	(	PUNCT
crl-16366	616	46	how	how	SCONJ
crl-16366	616	47	satisfied	satisfied	ADJ
crl-16366	616	48	are	be	AUX
crl-16366	616	49	you	you	PRON
crl-16366	616	50	that	that	PRON
crl-16366	616	51	you	you	PRON
crl-16366	616	52	accomplished	accomplish	VERB
crl-16366	616	53	your	your	PRON
crl-16366	616	54	goal	goal	NOUN
crl-16366	616	55	with	with	ADP
crl-16366	616	56	minimal	minimal	ADJ
crl-16366	616	57	mental	mental	ADJ
crl-16366	616	58	effort	effort	NOUN
crl-16366	616	59	?	?	PUNCT
crl-16366	616	60	)	)	PUNCT
crl-16366	616	61	6	6	NUM
crl-16366	616	62	satisfaction	satisfaction	NOUN
crl-16366	616	63	rating	rating	NOUN
crl-16366	616	64	overall	overall	ADV
crl-16366	616	65	,	,	PUNCT
crl-16366	616	66	how	how	SCONJ
crl-16366	616	67	satisfied	satisfied	ADJ
crl-16366	616	68	were	be	AUX
crl-16366	616	69	you	you	PRON
crl-16366	616	70	with	with	ADP
crl-16366	616	71	the	the	DET
crl-16366	616	72	general	general	ADJ
crl-16366	616	73	usability	usability	NOUN
crl-16366	616	74	of	of	ADP
crl-16366	616	75	using	use	VERB
crl-16366	616	76	telephone	telephone	NOUN
crl-16366	616	77	to	to	PART
crl-16366	616	78	ask	ask	VERB
crl-16366	616	79	reference	reference	NOUN
crl-16366	616	80	questions	question	NOUN
crl-16366	616	81	?	?	PUNCT
crl-16366	617	1	6	6	NUM
crl-16366	617	2	please	please	INTJ
crl-16366	617	3	elaborate	elaborate	VERB
crl-16366	617	4	on	on	ADP
crl-16366	617	5	why	why	SCONJ
crl-16366	617	6	you	you	PRON
crl-16366	617	7	rated	rate	VERB
crl-16366	617	8	each	each	PRON
crl-16366	617	9	as	as	SCONJ
crl-16366	617	10	you	you	PRON
crl-16366	617	11	did	do	VERB
crl-16366	617	12	:	:	PUNCT
crl-16366	617	13	55	55	NUM
crl-16366	617	14	66	66	NUM
crl-16366	617	15	please	please	INTJ
crl-16366	617	16	elaborate	elaborate	VERB
crl-16366	617	17	on	on	ADP
crl-16366	617	18	why	why	SCONJ
crl-16366	617	19	you	you	PRON
crl-16366	617	20	rated	rate	VERB
crl-16366	617	21	each	each	PRON
crl-16366	617	22	as	as	SCONJ
crl-16366	617	23	you	you	PRON
crl-16366	617	24	did	do	VERB
crl-16366	617	25	:	:	PUNCT
crl-16366	617	26	55	55	NUM
crl-16366	617	27	66	66	NUM
crl-16366	617	28	my	my	PRON
crl-16366	617	29	cell	cell	NOUN
crl-16366	617	30	phone	phone	NOUN
crl-16366	617	31	gfedc	gfedc	VERB
crl-16366	617	32	my	my	PRON
crl-16366	617	33	home	home	NOUN
crl-16366	617	34	telephone	telephone	NOUN
crl-16366	617	35	gfedc	gfedc	VERB
crl-16366	617	36	my	my	PRON
crl-16366	617	37	work	work	NOUN
crl-16366	617	38	telephone	telephone	NOUN
crl-16366	617	39	gfedc	gfedc	NOUN
crl-16366	617	40	other	other	ADJ
crl-16366	617	41	wireless	wireless	ADJ
crl-16366	617	42	device	device	NOUN
crl-16366	617	43	gfedc	gfedc	VERB
crl-16366	617	44	other	other	ADJ
crl-16366	617	45	356	356	NUM
crl-16366	617	46	college	college	PROPN
crl-16366	617	47	&	&	CCONJ
crl-16366	617	48	research	research	PROPN
crl-16366	617	49	libraries	library	NOUN
crl-16366	617	50	may	may	AUX
crl-16366	617	51	2014	2014	NUM
crl-16366	617	52	reference	reference	NOUN
crl-16366	617	53	services	service	NOUN
crl-16366	617	54	usability	usability	NOUN
crl-16366	617	55	and	and	CCONJ
crl-16366	617	56	satisfaction	satisfaction	NOUN
crl-16366	617	57	survey	survey	NOUN
crl-16366	617	58	(	(	PUNCT
crl-16366	617	59	master)reference	master)reference	NOUN
crl-16366	617	60	services	service	NOUN
crl-16366	617	61	usability	usability	NOUN
crl-16366	617	62	and	and	CCONJ
crl-16366	617	63	satisfaction	satisfaction	NOUN
crl-16366	617	64	survey	survey	NOUN
crl-16366	617	65	(	(	PUNCT
crl-16366	617	66	master)reference	master)reference	NOUN
crl-16366	617	67	services	service	NOUN
crl-16366	617	68	usability	usability	NOUN
crl-16366	617	69	and	and	CCONJ
crl-16366	617	70	satisfaction	satisfaction	NOUN
crl-16366	617	71	survey	survey	NOUN
crl-16366	617	72	(	(	PUNCT
crl-16366	617	73	master)reference	master)reference	NOUN
crl-16366	617	74	services	service	NOUN
crl-16366	617	75	usability	usability	NOUN
crl-16366	617	76	and	and	CCONJ
crl-16366	617	77	satisfaction	satisfaction	NOUN
crl-16366	617	78	survey	survey	NOUN
crl-16366	617	79	(	(	PUNCT
crl-16366	617	80	master	master	NOUN
crl-16366	617	81	)	)	PUNCT
crl-16366	617	82	2	2	NUM
crl-16366	617	83	.	.	X
crl-16366	617	84	efficiency	efficiency	NOUN
crl-16366	617	85	is	be	AUX
crl-16366	617	86	defined	define	VERB
crl-16366	617	87	as	as	ADP
crl-16366	617	88	the	the	DET
crl-16366	617	89	amount	amount	NOUN
crl-16366	617	90	of	of	ADP
crl-16366	617	91	effort	effort	NOUN
crl-16366	617	92	required	require	VERB
crl-16366	617	93	to	to	PART
crl-16366	617	94	reach	reach	VERB
crl-16366	617	95	your	your	PRON
crl-16366	617	96	goal	goal	NOUN
crl-16366	617	97	.	.	PUNCT
crl-16366	618	1	rate	rate	VERB
crl-16366	618	2	your	your	PRON
crl-16366	618	3	overall	overall	ADJ
crl-16366	618	4	satisfaction	satisfaction	NOUN
crl-16366	618	5	with	with	ADP
crl-16366	618	6	both	both	DET
crl-16366	618	7	text	text	NOUN
crl-16366	618	8	messaging	message	VERB
crl-16366	618	9	reference	reference	NOUN
crl-16366	618	10	questions	question	NOUN
crl-16366	618	11	/	/	SYM
crl-16366	618	12	answers	answer	NOUN
crl-16366	618	13	on	on	ADP
crl-16366	618	14	the	the	DET
crl-16366	618	15	following	follow	VERB
crl-16366	618	16	factors	factor	NOUN
crl-16366	618	17	:	:	PUNCT
crl-16366	618	18	3	3	X
crl-16366	618	19	.	.	X
crl-16366	618	20	satisfaction	satisfaction	NOUN
crl-16366	618	21	is	be	AUX
crl-16366	618	22	your	your	PRON
crl-16366	618	23	overall	overall	ADJ
crl-16366	618	24	level	level	NOUN
crl-16366	618	25	of	of	ADP
crl-16366	618	26	comfort	comfort	NOUN
crl-16366	618	27	in	in	ADP
crl-16366	618	28	being	be	AUX
crl-16366	618	29	able	able	ADJ
crl-16366	618	30	to	to	PART
crl-16366	618	31	attain	attain	VERB
crl-16366	618	32	your	your	PRON
crl-16366	618	33	goals	goal	NOUN
crl-16366	618	34	.	.	PUNCT
crl-16366	619	1	rate	rate	VERB
crl-16366	619	2	your	your	PRON
crl-16366	619	3	overall	overall	ADJ
crl-16366	619	4	satisfaction	satisfaction	NOUN
crl-16366	619	5	with	with	ADP
crl-16366	619	6	both	both	CCONJ
crl-16366	619	7	your	your	PRON
crl-16366	619	8	text	text	NOUN
crl-16366	619	9	messaging	message	VERB
crl-16366	619	10	reference	reference	NOUN
crl-16366	619	11	questions	question	NOUN
crl-16366	619	12	/	/	SYM
crl-16366	619	13	answers	answer	NOUN
crl-16366	619	14	.	.	PUNCT
crl-16366	620	1	4	4	X
crl-16366	620	2	.	.	X
crl-16366	620	3	what	what	DET
crl-16366	620	4	type	type	NOUN
crl-16366	620	5	of	of	ADP
crl-16366	620	6	device	device	NOUN
crl-16366	620	7	did	do	AUX
crl-16366	620	8	you	you	PRON
crl-16366	620	9	use	use	VERB
crl-16366	620	10	to	to	PART
crl-16366	620	11	ask	ask	VERB
crl-16366	620	12	the	the	DET
crl-16366	620	13	reference	reference	NOUN
crl-16366	620	14	questions	question	NOUN
crl-16366	620	15	?	?	PUNCT
crl-16366	621	1	satisfaction	satisfaction	NOUN
crl-16366	621	2	rating	rating	NOUN
crl-16366	621	3	deviations	deviation	NOUN
crl-16366	621	4	from	from	ADP
crl-16366	621	5	the	the	DET
crl-16366	621	6	critical	critical	ADJ
crl-16366	621	7	path	path	NOUN
crl-16366	621	8	(	(	PUNCT
crl-16366	621	9	how	how	SCONJ
crl-16366	621	10	satisfied	satisfied	ADJ
crl-16366	621	11	are	be	AUX
crl-16366	621	12	you	you	PRON
crl-16366	621	13	that	that	SCONJ
crl-16366	621	14	you	you	PRON
crl-16366	621	15	were	be	AUX
crl-16366	621	16	able	able	ADJ
crl-16366	621	17	to	to	PART
crl-16366	621	18	use	use	VERB
crl-16366	621	19	text	text	NOUN
crl-16366	621	20	messaging	message	VERB
crl-16366	621	21	without	without	ADP
crl-16366	621	22	any	any	DET
crl-16366	621	23	problems	problem	NOUN
crl-16366	621	24	?	?	PUNCT
crl-16366	621	25	)	)	PUNCT
crl-16366	622	1	6	6	NUM
crl-16366	622	2	error	error	NOUN
crl-16366	622	3	rate	rate	NOUN
crl-16366	622	4	(	(	PUNCT
crl-16366	622	5	how	how	SCONJ
crl-16366	622	6	satisfied	satisfied	ADJ
crl-16366	622	7	were	be	AUX
crl-16366	622	8	you	you	PRON
crl-16366	622	9	that	that	PRON
crl-16366	622	10	you	you	PRON
crl-16366	622	11	accomplished	accomplish	VERB
crl-16366	622	12	your	your	PRON
crl-16366	622	13	goal	goal	NOUN
crl-16366	622	14	with	with	ADP
crl-16366	622	15	very	very	ADV
crl-16366	622	16	few	few	ADJ
crl-16366	622	17	or	or	CCONJ
crl-16366	622	18	no	no	PRON
crl-16366	622	19	errors	error	NOUN
crl-16366	622	20	?	?	PUNCT
crl-16366	622	21	)	)	PUNCT
crl-16366	622	22	6	6	NUM
crl-16366	622	23	time	time	NOUN
crl-16366	622	24	on	on	ADP
crl-16366	622	25	task	task	NOUN
crl-16366	622	26	(	(	PUNCT
crl-16366	622	27	how	how	SCONJ
crl-16366	622	28	satisfied	satisfied	ADJ
crl-16366	622	29	are	be	AUX
crl-16366	622	30	you	you	PRON
crl-16366	622	31	that	that	PRON
crl-16366	622	32	you	you	PRON
crl-16366	622	33	accomplished	accomplish	VERB
crl-16366	622	34	your	your	PRON
crl-16366	622	35	goal	goal	NOUN
crl-16366	622	36	with	with	ADP
crl-16366	622	37	minimal	minimal	ADJ
crl-16366	622	38	time	time	NOUN
crl-16366	622	39	wasted	waste	VERB
crl-16366	622	40	?	?	PUNCT
crl-16366	622	41	)	)	PUNCT
crl-16366	622	42	6	6	NUM
crl-16366	622	43	mental	mental	ADJ
crl-16366	622	44	effort	effort	NOUN
crl-16366	622	45	(	(	PUNCT
crl-16366	622	46	how	how	SCONJ
crl-16366	622	47	satisfied	satisfied	ADJ
crl-16366	622	48	are	be	AUX
crl-16366	622	49	you	you	PRON
crl-16366	622	50	that	that	PRON
crl-16366	622	51	you	you	PRON
crl-16366	622	52	accomplished	accomplish	VERB
crl-16366	622	53	your	your	PRON
crl-16366	622	54	goal	goal	NOUN
crl-16366	622	55	with	with	ADP
crl-16366	622	56	minimal	minimal	ADJ
crl-16366	622	57	mental	mental	ADJ
crl-16366	622	58	effort	effort	NOUN
crl-16366	622	59	?	?	PUNCT
crl-16366	622	60	)	)	PUNCT
crl-16366	622	61	6	6	NUM
crl-16366	622	62	satisfaction	satisfaction	NOUN
crl-16366	622	63	rating	rating	NOUN
crl-16366	622	64	overall	overall	ADV
crl-16366	622	65	,	,	PUNCT
crl-16366	622	66	how	how	SCONJ
crl-16366	622	67	satisfied	satisfied	ADJ
crl-16366	622	68	were	be	AUX
crl-16366	622	69	you	you	PRON
crl-16366	622	70	with	with	ADP
crl-16366	622	71	the	the	DET
crl-16366	622	72	general	general	ADJ
crl-16366	622	73	usability	usability	NOUN
crl-16366	622	74	of	of	ADP
crl-16366	622	75	using	use	VERB
crl-16366	622	76	text	text	NOUN
crl-16366	622	77	messaging	message	VERB
crl-16366	622	78	to	to	PART
crl-16366	622	79	ask	ask	VERB
crl-16366	622	80	reference	reference	NOUN
crl-16366	622	81	questions	question	NOUN
crl-16366	622	82	?	?	PUNCT
crl-16366	623	1	6	6	NUM
crl-16366	623	2	please	please	INTJ
crl-16366	623	3	elaborate	elaborate	VERB
crl-16366	623	4	on	on	ADP
crl-16366	623	5	why	why	SCONJ
crl-16366	623	6	you	you	PRON
crl-16366	623	7	rated	rate	VERB
crl-16366	623	8	each	each	PRON
crl-16366	623	9	as	as	SCONJ
crl-16366	623	10	you	you	PRON
crl-16366	623	11	did	do	VERB
crl-16366	623	12	.	.	PUNCT
crl-16366	624	1	55	55	NUM
crl-16366	624	2	66	66	NUM
crl-16366	624	3	please	please	INTJ
crl-16366	624	4	elaborate	elaborate	VERB
crl-16366	624	5	on	on	ADP
crl-16366	624	6	why	why	SCONJ
crl-16366	624	7	you	you	PRON
crl-16366	624	8	rated	rate	VERB
crl-16366	624	9	each	each	PRON
crl-16366	624	10	as	as	SCONJ
crl-16366	624	11	you	you	PRON
crl-16366	624	12	did	do	VERB
crl-16366	624	13	.	.	PUNCT
crl-16366	625	1	55	55	NUM
crl-16366	625	2	66	66	NUM
crl-16366	625	3	my	my	PRON
crl-16366	625	4	cell	cell	NOUN
crl-16366	625	5	phone	phone	NOUN
crl-16366	625	6	gfedc	gfedc	NOUN
crl-16366	625	7	other	other	ADJ
crl-16366	625	8	wireless	wireless	ADJ
crl-16366	625	9	device	device	NOUN
crl-16366	625	10	gfedc	gfedc	PROPN
crl-16366	625	11	appendix	appendix	PROPN
crl-16366	625	12	h.	h.	PROPN
crl-16366	625	13	debriefing	debriefing	PROPN
crl-16366	625	14	usability	usability	NOUN
crl-16366	625	15	survey	survey	NOUN
crl-16366	625	16	a	a	DET
crl-16366	625	17	usability	usability	NOUN
crl-16366	625	18	evaluation	evaluation	NOUN
crl-16366	625	19	of	of	ADP
crl-16366	625	20	academic	academic	ADJ
crl-16366	625	21	virtual	virtual	ADJ
crl-16366	625	22	reference	reference	NOUN
crl-16366	625	23	services	service	NOUN
crl-16366	625	24	357	357	NUM
crl-16366	625	25	reference	reference	NOUN
crl-16366	625	26	services	service	NOUN
crl-16366	625	27	usability	usability	NOUN
crl-16366	625	28	and	and	CCONJ
crl-16366	625	29	satisfaction	satisfaction	NOUN
crl-16366	625	30	survey	survey	NOUN
crl-16366	625	31	(	(	PUNCT
crl-16366	625	32	master)reference	master)reference	NOUN
crl-16366	625	33	services	service	NOUN
crl-16366	625	34	usability	usability	NOUN
crl-16366	625	35	and	and	CCONJ
crl-16366	625	36	satisfaction	satisfaction	NOUN
crl-16366	625	37	survey	survey	NOUN
crl-16366	625	38	(	(	PUNCT
crl-16366	625	39	master)reference	master)reference	NOUN
crl-16366	625	40	services	service	NOUN
crl-16366	625	41	usability	usability	NOUN
crl-16366	625	42	and	and	CCONJ
crl-16366	625	43	satisfaction	satisfaction	NOUN
crl-16366	625	44	survey	survey	NOUN
crl-16366	625	45	(	(	PUNCT
crl-16366	625	46	master)reference	master)reference	NOUN
crl-16366	625	47	services	service	NOUN
crl-16366	625	48	usability	usability	NOUN
crl-16366	625	49	and	and	CCONJ
crl-16366	625	50	satisfaction	satisfaction	NOUN
crl-16366	625	51	survey	survey	NOUN
crl-16366	625	52	(	(	PUNCT
crl-16366	625	53	master	master	NOUN
crl-16366	625	54	)	)	PUNCT
crl-16366	625	55	5	5	X
crl-16366	625	56	.	.	X
crl-16366	625	57	please	please	INTJ
crl-16366	625	58	add	add	VERB
crl-16366	625	59	any	any	DET
crl-16366	625	60	further	further	ADJ
crl-16366	625	61	comments	comment	NOUN
crl-16366	625	62	about	about	ADP
crl-16366	625	63	your	your	PRON
crl-16366	625	64	perceptions	perception	NOUN
crl-16366	625	65	of	of	ADP
crl-16366	625	66	using	use	VERB
crl-16366	625	67	text	text	NOUN
crl-16366	625	68	messaging	messaging	NOUN
crl-16366	625	69	.	.	PUNCT
crl-16366	626	1	please	please	INTJ
crl-16366	626	2	rank	rank	NOUN
crl-16366	626	3	order	order	NOUN
crl-16366	626	4	your	your	PRON
crl-16366	626	5	preference	preference	NOUN
crl-16366	626	6	of	of	ADP
crl-16366	626	7	formats	format	NOUN
crl-16366	626	8	based	base	VERB
crl-16366	626	9	on	on	ADP
crl-16366	626	10	question	question	NOUN
crl-16366	626	11	1	1	NUM
crl-16366	626	12	and	and	CCONJ
crl-16366	626	13	question	question	NOUN
crl-16366	626	14	2	2	NUM
crl-16366	626	15	.	.	NOUN
crl-16366	626	16	1	1	NUM
crl-16366	626	17	.	.	PUNCT
crl-16366	627	1	based	base	VERB
crl-16366	627	2	on	on	ADP
crl-16366	627	3	question	question	NOUN
crl-16366	627	4	1	1	NUM
crl-16366	627	5	only	only	ADV
crl-16366	627	6	,	,	PUNCT
crl-16366	627	7	rank	rank	NOUN
crl-16366	627	8	-	-	PUNCT
crl-16366	627	9	order	order	NOUN
crl-16366	627	10	(	(	PUNCT
crl-16366	627	11	1	1	NUM
crl-16366	627	12	=	=	NUM
crl-16366	627	13	highest	high	ADJ
crl-16366	627	14	,	,	PUNCT
crl-16366	627	15	5	5	NUM
crl-16366	627	16	=	=	NUM
crl-16366	627	17	lowest	low	ADJ
crl-16366	627	18	)	)	PUNCT
crl-16366	627	19	the	the	DET
crl-16366	627	20	five	five	NUM
crl-16366	627	21	formats	format	NOUN
crl-16366	627	22	based	base	VERB
crl-16366	627	23	on	on	ADP
crl-16366	627	24	your	your	PRON
crl-16366	627	25	preference	preference	NOUN
crl-16366	627	26	.	.	PUNCT
crl-16366	628	1	55	55	NUM
crl-16366	628	2	66	66	NUM
crl-16366	628	3	1	1	NUM
crl-16366	628	4	2	2	NUM
crl-16366	628	5	3	3	NUM
crl-16366	628	6	4	4	NUM
crl-16366	628	7	5	5	NUM
crl-16366	628	8	e	e	NOUN
crl-16366	629	1	-	-	NOUN
crl-16366	629	2	mail	mail	NOUN
crl-16366	629	3	nmlkj	nmlkj	NOUN
crl-16366	629	4	nmlkj	nmlkj	NOUN
crl-16366	629	5	nmlkj	nmlkj	PROPN
crl-16366	629	6	nmlkj	nmlkj	PROPN
crl-16366	629	7	nmlkj	nmlkj	NOUN
crl-16366	629	8	telephone	telephone	NOUN
crl-16366	629	9	nmlkj	nmlkj	NOUN
crl-16366	629	10	nmlkj	nmlkj	NOUN
crl-16366	629	11	nmlkj	nmlkj	NOUN
crl-16366	629	12	nmlkj	nmlkj	NOUN
crl-16366	629	13	nmlkj	nmlkj	PROPN
crl-16366	629	14	chat	chat	VERB
crl-16366	629	15	nmlkj	nmlkj	ADJ
crl-16366	629	16	nmlkj	nmlkj	NOUN
crl-16366	629	17	nmlkj	nmlkj	NOUN
crl-16366	629	18	nmlkj	nmlkj	PROPN
crl-16366	629	19	nmlkj	nmlkj	PROPN
crl-16366	629	20	skype	skype	ADJ
crl-16366	629	21	nmlkj	nmlkj	NOUN
crl-16366	629	22	nmlkj	nmlkj	PROPN
crl-16366	629	23	nmlkj	nmlkj	PROPN
crl-16366	629	24	nmlkj	nmlkj	NOUN
crl-16366	629	25	nmlkj	nmlkj	NOUN
crl-16366	629	26	text	text	NOUN
crl-16366	629	27	messaging	message	VERB
crl-16366	629	28	nmlkj	nmlkj	NOUN
crl-16366	629	29	nmlkj	nmlkj	NOUN
crl-16366	629	30	nmlkj	nmlkj	NOUN
crl-16366	629	31	nmlkj	nmlkj	NOUN
crl-16366	629	32	nmlkj	nmlkj	NOUN
crl-16366	629	33	please	please	INTJ
crl-16366	629	34	elaborate	elaborate	VERB
crl-16366	629	35	on	on	ADP
crl-16366	629	36	the	the	DET
crl-16366	629	37	rationale	rationale	NOUN
crl-16366	629	38	for	for	ADP
crl-16366	629	39	your	your	PRON
crl-16366	629	40	rankings	ranking	NOUN
crl-16366	629	41	:	:	PUNCT
crl-16366	629	42	55	55	NUM
crl-16366	629	43	66	66	NUM
crl-16366	629	44	appendix	appendix	PROPN
crl-16366	629	45	h.	h.	PROPN
crl-16366	629	46	debriefing	debriefing	PROPN
crl-16366	629	47	usability	usability	NOUN
crl-16366	629	48	survey	survey	NOUN
crl-16366	629	49	358	358	NUM
crl-16366	629	50	college	college	PROPN
crl-16366	629	51	&	&	CCONJ
crl-16366	629	52	research	research	PROPN
crl-16366	629	53	libraries	library	NOUN
crl-16366	629	54	may	may	AUX
crl-16366	629	55	2014	2014	NUM
crl-16366	629	56	reference	reference	NOUN
crl-16366	629	57	services	service	NOUN
crl-16366	629	58	usability	usability	NOUN
crl-16366	629	59	and	and	CCONJ
crl-16366	629	60	satisfaction	satisfaction	NOUN
crl-16366	629	61	survey	survey	NOUN
crl-16366	629	62	(	(	PUNCT
crl-16366	629	63	master)reference	master)reference	NOUN
crl-16366	629	64	services	service	NOUN
crl-16366	629	65	usability	usability	NOUN
crl-16366	629	66	and	and	CCONJ
crl-16366	629	67	satisfaction	satisfaction	NOUN
crl-16366	629	68	survey	survey	NOUN
crl-16366	629	69	(	(	PUNCT
crl-16366	629	70	master)reference	master)reference	NOUN
crl-16366	629	71	services	service	NOUN
crl-16366	629	72	usability	usability	NOUN
crl-16366	629	73	and	and	CCONJ
crl-16366	629	74	satisfaction	satisfaction	NOUN
crl-16366	629	75	survey	survey	NOUN
crl-16366	629	76	(	(	PUNCT
crl-16366	629	77	master)reference	master)reference	NOUN
crl-16366	629	78	services	service	NOUN
crl-16366	629	79	usability	usability	NOUN
crl-16366	629	80	and	and	CCONJ
crl-16366	629	81	satisfaction	satisfaction	NOUN
crl-16366	629	82	survey	survey	NOUN
crl-16366	629	83	(	(	PUNCT
crl-16366	629	84	master	master	NOUN
crl-16366	629	85	)	)	PUNCT
crl-16366	630	1	2	2	X
crl-16366	630	2	.	.	PUNCT
crl-16366	630	3	based	base	VERB
crl-16366	630	4	on	on	ADP
crl-16366	630	5	question	question	NOUN
crl-16366	630	6	2	2	NUM
crl-16366	630	7	only	only	ADV
crl-16366	630	8	,	,	PUNCT
crl-16366	630	9	rank	rank	NOUN
crl-16366	630	10	-	-	PUNCT
crl-16366	630	11	order	order	NOUN
crl-16366	630	12	(	(	PUNCT
crl-16366	630	13	1	1	NUM
crl-16366	630	14	=	=	NUM
crl-16366	630	15	highest	high	ADJ
crl-16366	630	16	,	,	PUNCT
crl-16366	630	17	5	5	NUM
crl-16366	630	18	=	=	NUM
crl-16366	630	19	lowest	low	ADJ
crl-16366	630	20	)	)	PUNCT
crl-16366	630	21	the	the	DET
crl-16366	630	22	five	five	NUM
crl-16366	630	23	formats	format	NOUN
crl-16366	630	24	based	base	VERB
crl-16366	630	25	on	on	ADP
crl-16366	630	26	your	your	PRON
crl-16366	630	27	preference	preference	NOUN
crl-16366	630	28	.	.	PUNCT
crl-16366	631	1	3	3	X
crl-16366	631	2	.	.	X
crl-16366	631	3	if	if	SCONJ
crl-16366	631	4	you	you	PRON
crl-16366	631	5	decided	decide	VERB
crl-16366	631	6	to	to	PART
crl-16366	631	7	get	get	VERB
crl-16366	631	8	reference	reference	NOUN
crl-16366	631	9	help	help	NOUN
crl-16366	631	10	locating	locate	VERB
crl-16366	631	11	materials	material	NOUN
crl-16366	631	12	for	for	ADP
crl-16366	631	13	a	a	DET
crl-16366	631	14	research	research	NOUN
crl-16366	631	15	project	project	NOUN
crl-16366	631	16	(	(	PUNCT
crl-16366	631	17	example	example	NOUN
crl-16366	631	18	:	:	PUNCT
crl-16366	631	19	locating	locate	VERB
crl-16366	631	20	biographical	biographical	ADJ
crl-16366	631	21	information	information	NOUN
crl-16366	631	22	for	for	ADP
crl-16366	631	23	an	an	DET
crl-16366	631	24	author	author	NOUN
crl-16366	631	25	without	without	ADP
crl-16366	631	26	using	use	VERB
crl-16366	631	27	google	google	PROPN
crl-16366	631	28	)	)	PUNCT
crl-16366	631	29	,	,	PUNCT
crl-16366	631	30	which	which	DET
crl-16366	631	31	one	one	NUM
crl-16366	631	32	of	of	ADP
crl-16366	631	33	the	the	DET
crl-16366	631	34	following	follow	VERB
crl-16366	631	35	options	option	NOUN
crl-16366	631	36	for	for	ADP
crl-16366	631	37	assistance	assistance	NOUN
crl-16366	631	38	would	would	AUX
crl-16366	631	39	you	you	PRON
crl-16366	631	40	most	most	ADV
crl-16366	631	41	likely	likely	ADV
crl-16366	631	42	choose	choose	VERB
crl-16366	631	43	first	first	ADV
crl-16366	631	44	?	?	PUNCT
crl-16366	632	1	1	1	NUM
crl-16366	632	2	2	2	NUM
crl-16366	632	3	3	3	NUM
crl-16366	632	4	4	4	NUM
crl-16366	632	5	5	5	NUM
crl-16366	632	6	e	e	NOUN
crl-16366	632	7	-	-	NOUN
crl-16366	632	8	mail	mail	NOUN
crl-16366	632	9	nmlkj	nmlkj	NOUN
crl-16366	632	10	nmlkj	nmlkj	NOUN
crl-16366	632	11	nmlkj	nmlkj	PROPN
crl-16366	632	12	nmlkj	nmlkj	PROPN
crl-16366	632	13	nmlkj	nmlkj	NOUN
crl-16366	632	14	telephone	telephone	NOUN
crl-16366	632	15	nmlkj	nmlkj	NOUN
crl-16366	632	16	nmlkj	nmlkj	NOUN
crl-16366	632	17	nmlkj	nmlkj	NOUN
crl-16366	632	18	nmlkj	nmlkj	NOUN
crl-16366	632	19	nmlkj	nmlkj	PROPN
crl-16366	632	20	chat	chat	VERB
crl-16366	632	21	nmlkj	nmlkj	ADJ
crl-16366	632	22	nmlkj	nmlkj	NOUN
crl-16366	632	23	nmlkj	nmlkj	NOUN
crl-16366	632	24	nmlkj	nmlkj	PROPN
crl-16366	632	25	nmlkj	nmlkj	PROPN
crl-16366	632	26	skype	skype	ADJ
crl-16366	632	27	nmlkj	nmlkj	NOUN
crl-16366	632	28	nmlkj	nmlkj	PROPN
crl-16366	632	29	nmlkj	nmlkj	PROPN
crl-16366	632	30	nmlkj	nmlkj	NOUN
crl-16366	632	31	nmlkj	nmlkj	NOUN
crl-16366	632	32	text	text	NOUN
crl-16366	632	33	messaging	message	VERB
crl-16366	632	34	nmlkj	nmlkj	NOUN
crl-16366	632	35	nmlkj	nmlkj	NOUN
crl-16366	632	36	nmlkj	nmlkj	NOUN
crl-16366	632	37	nmlkj	nmlkj	NOUN
crl-16366	632	38	nmlkj	nmlkj	NOUN
crl-16366	632	39	please	please	INTJ
crl-16366	632	40	elaborate	elaborate	VERB
crl-16366	632	41	on	on	ADP
crl-16366	632	42	the	the	DET
crl-16366	632	43	rationale	rationale	NOUN
crl-16366	632	44	for	for	ADP
crl-16366	632	45	your	your	PRON
crl-16366	632	46	rankings	ranking	NOUN
crl-16366	632	47	:	:	PUNCT
crl-16366	632	48	55	55	NUM
crl-16366	632	49	66	66	NUM
crl-16366	632	50	face­to­face	face­to­face	PROPN
crl-16366	632	51	consultation	consultation	NOUN
crl-16366	632	52	nmlkj	nmlkj	NOUN
crl-16366	632	53	telephone	telephone	NOUN
crl-16366	632	54	consultation	consultation	NOUN
crl-16366	632	55	nmlkj	nmlkj	NOUN
crl-16366	632	56	e­mail	e­mail	PROPN
crl-16366	632	57	reference	reference	NOUN
crl-16366	632	58	nmlkj	nmlkj	NOUN
crl-16366	632	59	online	online	NOUN
crl-16366	632	60	chat	chat	NOUN
crl-16366	632	61	reference	reference	NOUN
crl-16366	632	62	nmlkj	nmlkj	NOUN
crl-16366	632	63	skype	skype	ADJ
crl-16366	632	64	video	video	NOUN
crl-16366	632	65	reference	reference	NOUN
crl-16366	632	66	nmlkj	nmlkj	NOUN
crl-16366	632	67	text­a­librarian	text­a­librarian	PROPN
crl-16366	632	68	reference	reference	NOUN
crl-16366	632	69	nmlkj	nmlkj	NOUN
crl-16366	632	70	other	other	ADJ
crl-16366	632	71	nmlkj	nmlkj	NOUN
crl-16366	632	72	please	please	INTJ
crl-16366	632	73	feel	feel	VERB
crl-16366	632	74	free	free	ADJ
crl-16366	632	75	to	to	PART
crl-16366	632	76	elaborate	elaborate	VERB
crl-16366	632	77	:	:	PUNCT
crl-16366	632	78	55	55	NUM
crl-16366	632	79	66	66	NUM
crl-16366	632	80	appendix	appendix	PROPN
crl-16366	632	81	h.	h.	PROPN
crl-16366	632	82	debriefing	debriefing	PROPN
crl-16366	632	83	usability	usability	NOUN
crl-16366	632	84	survey	survey	NOUN
crl-16366	632	85	a	a	DET
crl-16366	632	86	usability	usability	NOUN
crl-16366	632	87	evaluation	evaluation	NOUN
crl-16366	632	88	of	of	ADP
crl-16366	632	89	academic	academic	ADJ
crl-16366	632	90	virtual	virtual	ADJ
crl-16366	632	91	reference	reference	NOUN
crl-16366	632	92	services	service	NOUN
crl-16366	632	93	359	359	NUM
crl-16366	632	94	reference	reference	NOUN
crl-16366	632	95	services	service	NOUN
crl-16366	632	96	usability	usability	NOUN
crl-16366	632	97	and	and	CCONJ
crl-16366	632	98	satisfaction	satisfaction	NOUN
crl-16366	632	99	survey	survey	NOUN
crl-16366	632	100	(	(	PUNCT
crl-16366	632	101	master)reference	master)reference	NOUN
crl-16366	632	102	services	service	NOUN
crl-16366	632	103	usability	usability	NOUN
crl-16366	632	104	and	and	CCONJ
crl-16366	632	105	satisfaction	satisfaction	NOUN
crl-16366	632	106	survey	survey	NOUN
crl-16366	632	107	(	(	PUNCT
crl-16366	632	108	master)reference	master)reference	NOUN
crl-16366	632	109	services	service	NOUN
crl-16366	632	110	usability	usability	NOUN
crl-16366	632	111	and	and	CCONJ
crl-16366	632	112	satisfaction	satisfaction	NOUN
crl-16366	632	113	survey	survey	NOUN
crl-16366	632	114	(	(	PUNCT
crl-16366	632	115	master)reference	master)reference	NOUN
crl-16366	632	116	services	service	NOUN
crl-16366	632	117	usability	usability	NOUN
crl-16366	632	118	and	and	CCONJ
crl-16366	632	119	satisfaction	satisfaction	NOUN
crl-16366	632	120	survey	survey	NOUN
crl-16366	632	121	(	(	PUNCT
crl-16366	632	122	master	master	NOUN
crl-16366	632	123	)	)	PUNCT
crl-16366	633	1	4	4	X
crl-16366	633	2	.	.	X
crl-16366	633	3	if	if	SCONJ
crl-16366	633	4	you	you	PRON
crl-16366	633	5	needed	need	VERB
crl-16366	633	6	help	help	NOUN
crl-16366	633	7	finding	find	VERB
crl-16366	633	8	a	a	DET
crl-16366	633	9	quick	quick	ADJ
crl-16366	633	10	fact	fact	NOUN
crl-16366	633	11	(	(	PUNCT
crl-16366	633	12	example	example	NOUN
crl-16366	633	13	:	:	PUNCT
crl-16366	633	14	finding	find	VERB
crl-16366	633	15	the	the	DET
crl-16366	633	16	hours	hour	NOUN
crl-16366	633	17	for	for	ADP
crl-16366	633	18	the	the	DET
crl-16366	633	19	library	library	NOUN
crl-16366	633	20	for	for	ADP
crl-16366	633	21	the	the	DET
crl-16366	633	22	week	week	NOUN
crl-16366	633	23	)	)	PUNCT
crl-16366	633	24	,	,	PUNCT
crl-16366	633	25	which	which	DET
crl-16366	633	26	one	one	NUM
crl-16366	633	27	of	of	ADP
crl-16366	633	28	the	the	DET
crl-16366	633	29	following	follow	VERB
crl-16366	633	30	options	option	NOUN
crl-16366	633	31	for	for	ADP
crl-16366	633	32	assistance	assistance	NOUN
crl-16366	633	33	would	would	AUX
crl-16366	633	34	you	you	PRON
crl-16366	633	35	most	most	ADV
crl-16366	633	36	likely	likely	ADV
crl-16366	633	37	choose	choose	VERB
crl-16366	633	38	first	first	ADV
crl-16366	633	39	?	?	PUNCT
crl-16366	634	1	5	5	X
crl-16366	634	2	.	.	X
crl-16366	634	3	please	please	INTJ
crl-16366	634	4	feel	feel	VERB
crl-16366	634	5	free	free	ADJ
crl-16366	634	6	to	to	PART
crl-16366	634	7	leave	leave	VERB
crl-16366	634	8	us	we	PRON
crl-16366	634	9	any	any	DET
crl-16366	634	10	other	other	ADJ
crl-16366	634	11	comments	comment	NOUN
crl-16366	634	12	or	or	CCONJ
crl-16366	634	13	thoughts	thought	NOUN
crl-16366	634	14	you	you	PRON
crl-16366	634	15	may	may	AUX
crl-16366	634	16	have	have	VERB
crl-16366	634	17	about	about	ADP
crl-16366	634	18	this	this	DET
crl-16366	634	19	project	project	NOUN
crl-16366	634	20	.	.	PUNCT
crl-16366	635	1	thank	thank	VERB
crl-16366	635	2	you	you	PRON
crl-16366	635	3	very	very	ADV
crl-16366	635	4	much	much	ADV
crl-16366	635	5	for	for	ADP
crl-16366	635	6	participating	participate	VERB
crl-16366	635	7	in	in	ADP
crl-16366	635	8	our	our	PRON
crl-16366	635	9	project	project	NOUN
crl-16366	635	10	.	.	PUNCT
crl-16366	636	1	for	for	ADP
crl-16366	636	2	more	more	ADJ
crl-16366	636	3	information	information	NOUN
crl-16366	636	4	please	please	INTJ
crl-16366	636	5	contact	contact	PROPN
crl-16366	636	6	dr	dr	PROPN
crl-16366	636	7	.	.	PROPN
crl-16366	636	8	anthony	anthony	PROPN
crl-16366	636	9	chow	chow	PROPN
crl-16366	636	10	at	at	ADP
crl-16366	636	11	aschow@uncg.edu	aschow@uncg.edu	PROPN
crl-16366	636	12	.	.	PUNCT
crl-16366	637	1	55	55	NUM
crl-16366	637	2	66	66	NUM
crl-16366	637	3	face­to­face	face­to­face	PROPN
crl-16366	637	4	consultation	consultation	NOUN
crl-16366	637	5	nmlkj	nmlkj	NOUN
crl-16366	637	6	telephone	telephone	NOUN
crl-16366	637	7	consultation	consultation	NOUN
crl-16366	637	8	nmlkj	nmlkj	NOUN
crl-16366	637	9	e­mail	e­mail	PROPN
crl-16366	637	10	reference	reference	NOUN
crl-16366	637	11	nmlkj	nmlkj	NOUN
crl-16366	637	12	online	online	NOUN
crl-16366	637	13	chat	chat	NOUN
crl-16366	637	14	reference	reference	NOUN
crl-16366	637	15	nmlkj	nmlkj	NOUN
crl-16366	637	16	skype	skype	ADJ
crl-16366	637	17	video	video	NOUN
crl-16366	637	18	reference	reference	NOUN
crl-16366	637	19	nmlkj	nmlkj	NOUN
crl-16366	637	20	text­a­librarian	text­a­librarian	PROPN
crl-16366	637	21	reference	reference	NOUN
crl-16366	637	22	nmlkj	nmlkj	NOUN
crl-16366	637	23	other	other	ADJ
crl-16366	637	24	nmlkj	nmlkj	NOUN
crl-16366	637	25	please	please	INTJ
crl-16366	637	26	feel	feel	VERB
crl-16366	637	27	free	free	ADJ
crl-16366	637	28	to	to	PART
crl-16366	637	29	elaborate	elaborate	VERB
crl-16366	637	30	:	:	PUNCT
crl-16366	637	31	55	55	NUM
crl-16366	637	32	66	66	NUM
crl-16366	637	33	appendix	appendix	PROPN
crl-16366	637	34	h.	h.	PROPN
crl-16366	637	35	debriefing	debriefing	PROPN
crl-16366	637	36	usability	usability	NOUN
crl-16366	637	37	survey	survey	NOUN
crl-16366	637	38	360	360	NUM
crl-16366	637	39	college	college	NOUN
crl-16366	637	40	&	&	CCONJ
crl-16366	637	41	research	research	PROPN
crl-16366	637	42	libraries	library	NOUN
crl-16366	637	43	may	may	AUX
crl-16366	637	44	2014	2014	NUM
crl-16366	637	45	notes	note	VERB
crl-16366	637	46	1	1	NUM
crl-16366	637	47	.	.	PUNCT
crl-16366	637	48	anthony	anthony	PROPN
crl-16366	637	49	s.	s.	PROPN
crl-16366	637	50	chow	chow	PROPN
crl-16366	637	51	and	and	CCONJ
crl-16366	637	52	rebecca	rebecca	PROPN
crl-16366	637	53	a.	a.	NOUN
crl-16366	637	54	croxton	croxton	PROPN
crl-16366	637	55	,	,	PUNCT
crl-16366	637	56	“	"	PUNCT
crl-16366	637	57	information	information	NOUN
crl-16366	637	58	-	-	PUNCT
crl-16366	637	59	seeking	seek	VERB
crl-16366	637	60	behavior	behavior	NOUN
crl-16366	637	61	and	and	CCONJ
crl-16366	637	62	reference	reference	NOUN
crl-16366	637	63	medium	medium	NOUN
crl-16366	637	64	preferences	preference	NOUN
crl-16366	637	65	:	:	PUNCT
crl-16366	637	66	differences	difference	NOUN
crl-16366	637	67	between	between	ADP
crl-16366	637	68	faculty	faculty	NOUN
crl-16366	637	69	,	,	PUNCT
crl-16366	637	70	staff	staff	NOUN
crl-16366	637	71	,	,	PUNCT
crl-16366	637	72	and	and	CCONJ
crl-16366	637	73	students	student	NOUN
crl-16366	637	74	,	,	PUNCT
crl-16366	637	75	”	"	PUNCT
crl-16366	637	76	reference	reference	NOUN
crl-16366	637	77	&	&	CCONJ
crl-16366	637	78	user	user	NOUN
crl-16366	637	79	services	service	NOUN
crl-16366	637	80	quarterly	quarterly	PROPN
crl-16366	637	81	51	51	NUM
crl-16366	637	82	,	,	PUNCT
crl-16366	637	83	no	no	NOUN
crl-16366	637	84	.	.	NOUN
crl-16366	637	85	33	33	NUM
crl-16366	637	86	(	(	PUNCT
crl-16366	637	87	2012	2012	NUM
crl-16366	637	88	):	):	PUNCT
crl-16366	637	89	246	246	NUM
crl-16366	637	90	.	.	NUM
crl-16366	637	91	2	2	X
crl-16366	637	92	.	.	PROPN
crl-16366	637	93	bernie	bernie	PROPN
crl-16366	637	94	sloan	sloan	PROPN
crl-16366	637	95	,	,	PUNCT
crl-16366	637	96	“	"	PUNCT
crl-16366	637	97	twenty	twenty	NUM
crl-16366	637	98	years	year	NOUN
crl-16366	637	99	of	of	ADP
crl-16366	637	100	virtual	virtual	ADJ
crl-16366	637	101	reference	reference	NOUN
crl-16366	637	102	,	,	PUNCT
crl-16366	637	103	”	"	PUNCT
crl-16366	637	104	internet	internet	NOUN
crl-16366	637	105	reference	reference	NOUN
crl-16366	637	106	services	service	NOUN
crl-16366	637	107	quarterly	quarterly	ADJ
crl-16366	637	108	11	11	NUM
crl-16366	637	109	,	,	PUNCT
crl-16366	637	110	no	no	NOUN
crl-16366	637	111	.	.	NOUN
crl-16366	637	112	2	2	NUM
crl-16366	637	113	(	(	PUNCT
crl-16366	637	114	2006	2006	NUM
crl-16366	637	115	):	):	PUNCT
crl-16366	637	116	91–95	91–95	NUM
crl-16366	637	117	.	.	PUNCT
crl-16366	638	1	3	3	X
crl-16366	638	2	.	.	X
crl-16366	638	3	anthony	anthony	PROPN
crl-16366	638	4	s.	s.	PROPN
crl-16366	638	5	chow	chow	PROPN
crl-16366	638	6	et	et	PROPN
crl-16366	639	1	al	al	PROPN
crl-16366	639	2	.	.	PROPN
crl-16366	639	3	,	,	PUNCT
crl-16366	639	4	“	"	PUNCT
crl-16366	639	5	what	what	PRON
crl-16366	639	6	is	be	AUX
crl-16366	639	7	a	a	DET
crl-16366	639	8	usable	usable	ADJ
crl-16366	639	9	library	library	NOUN
crl-16366	639	10	website	website	NOUN
crl-16366	639	11	?	?	PUNCT
crl-16366	640	1	results	result	NOUN
crl-16366	640	2	from	from	ADP
crl-16366	640	3	a	a	DET
crl-16366	640	4	nationwide	nationwide	ADJ
crl-16366	640	5	survey	survey	NOUN
crl-16366	640	6	”	"	PUNCT
crl-16366	640	7	(	(	PUNCT
crl-16366	640	8	under	under	ADP
crl-16366	640	9	review	review	NOUN
crl-16366	640	10	)	)	PUNCT
crl-16366	640	11	,	,	PUNCT
crl-16366	640	12	reference	reference	NOUN
crl-16366	640	13	and	and	CCONJ
crl-16366	640	14	user	user	NOUN
crl-16366	640	15	services	service	NOUN
crl-16366	640	16	quarterly	quarterly	ADV
crl-16366	640	17	.	.	PUNCT
crl-16366	641	1	4	4	X
crl-16366	641	2	.	.	PROPN
crl-16366	641	3	laura	laura	PROPN
crl-16366	641	4	k.	k.	PROPN
crl-16366	641	5	probst	probst	PROPN
crl-16366	641	6	,	,	PUNCT
crl-16366	641	7	“	"	PUNCT
crl-16366	641	8	digital	digital	ADJ
crl-16366	641	9	reference	reference	NOUN
crl-16366	641	10	management	management	NOUN
crl-16366	641	11	:	:	PUNCT
crl-16366	641	12	a	a	DET
crl-16366	641	13	penn	penn	NOUN
crl-16366	641	14	state	state	NOUN
crl-16366	641	15	case	case	NOUN
crl-16366	641	16	study	study	NOUN
crl-16366	641	17	,	,	PUNCT
crl-16366	641	18	”	"	PUNCT
crl-16366	641	19	internet	internet	NOUN
crl-16366	641	20	reference	reference	NOUN
crl-16366	641	21	services	service	NOUN
crl-16366	641	22	quarterly	quarterly	ADJ
crl-16366	641	23	10	10	NUM
crl-16366	641	24	,	,	PUNCT
crl-16366	641	25	no	no	NOUN
crl-16366	641	26	.	.	NOUN
crl-16366	641	27	2	2	NUM
crl-16366	641	28	(	(	PUNCT
crl-16366	641	29	2005	2005	NUM
crl-16366	641	30	):	):	PUNCT
crl-16366	641	31	43–59	43–59	NUM
crl-16366	641	32	.	.	NUM
crl-16366	641	33	5	5	X
crl-16366	641	34	.	.	PROPN
crl-16366	641	35	michel	michel	PROPN
crl-16366	641	36	c.	c.	PROPN
crl-16366	641	37	atlas	atlas	PROPN
crl-16366	641	38	,	,	PUNCT
crl-16366	641	39	“	"	PUNCT
crl-16366	641	40	library	library	NOUN
crl-16366	641	41	anxiety	anxiety	NOUN
crl-16366	641	42	in	in	ADP
crl-16366	641	43	the	the	DET
crl-16366	641	44	electronic	electronic	ADJ
crl-16366	641	45	era	era	NOUN
crl-16366	641	46	,	,	PUNCT
crl-16366	641	47	or	or	CCONJ
crl-16366	641	48	why	why	SCONJ
crl-16366	641	49	wo	will	AUX
crl-16366	641	50	n’t	not	PART
crl-16366	641	51	anybody	anybody	PRON
crl-16366	641	52	talk	talk	VERB
crl-16366	641	53	to	to	ADP
crl-16366	641	54	me	i	PRON
crl-16366	641	55	anymore	anymore	ADV
crl-16366	641	56	?	?	PUNCT
crl-16366	641	57	”	"	PUNCT
crl-16366	642	1	reference	reference	NOUN
crl-16366	642	2	&	&	CCONJ
crl-16366	642	3	user	user	NOUN
crl-16366	642	4	services	service	NOUN
crl-16366	642	5	quarterly	quarterly	ADJ
crl-16366	642	6	44	44	NUM
crl-16366	642	7	,	,	PUNCT
crl-16366	642	8	no	no	NOUN
crl-16366	642	9	.	.	NOUN
crl-16366	642	10	4	4	NUM
crl-16366	642	11	(	(	PUNCT
crl-16366	642	12	2005	2005	NUM
crl-16366	642	13	):	):	PUNCT
crl-16366	642	14	314–19	314–19	NUM
crl-16366	642	15	;	;	PUNCT
crl-16366	642	16	r.	r.	PROPN
crl-16366	642	17	david	david	PROPN
crl-16366	642	18	lankes	lankes	PROPN
crl-16366	642	19	,	,	PUNCT
crl-16366	642	20	“	"	PUNCT
crl-16366	642	21	virtual	virtual	ADJ
crl-16366	642	22	reference	reference	NOUN
crl-16366	642	23	to	to	ADP
crl-16366	642	24	participatory	participatory	ADJ
crl-16366	642	25	librarianship	librarianship	NOUN
crl-16366	642	26	:	:	PUNCT
crl-16366	642	27	expanding	expand	VERB
crl-16366	642	28	the	the	DET
crl-16366	642	29	conversation	conversation	NOUN
crl-16366	642	30	,	,	PUNCT
crl-16366	642	31	”	"	PUNCT
crl-16366	642	32	bulletin	bulletin	NOUN
crl-16366	642	33	of	of	ADP
crl-16366	642	34	the	the	DET
crl-16366	642	35	american	american	ADJ
crl-16366	642	36	society	society	NOUN
crl-16366	642	37	for	for	ADP
crl-16366	642	38	information	information	NOUN
crl-16366	642	39	science	science	NOUN
crl-16366	642	40	and	and	CCONJ
crl-16366	642	41	technology	technology	NOUN
crl-16366	642	42	34	34	NUM
crl-16366	642	43	,	,	PUNCT
crl-16366	642	44	no	no	NOUN
crl-16366	642	45	.	.	NOUN
crl-16366	642	46	2	2	NUM
crl-16366	642	47	(	(	PUNCT
crl-16366	642	48	2008	2008	NUM
crl-16366	642	49	):	):	PUNCT
crl-16366	642	50	11–14	11–14	NUM
crl-16366	642	51	;	;	PUNCT
crl-16366	642	52	marie	marie	PROPN
crl-16366	642	53	l.	l.	PROPN
crl-16366	642	54	radford	radford	PROPN
crl-16366	642	55	and	and	CCONJ
crl-16366	642	56	m.	m.	PROPN
crl-16366	642	57	kathleen	kathleen	PROPN
crl-16366	642	58	kern	kern	PROPN
crl-16366	642	59	,	,	PUNCT
crl-16366	642	60	“	"	PUNCT
crl-16366	642	61	a	a	DET
crl-16366	642	62	multiple	multiple	ADJ
crl-16366	642	63	-	-	PUNCT
crl-16366	642	64	case	case	NOUN
crl-16366	642	65	study	study	NOUN
crl-16366	642	66	investigation	investigation	NOUN
crl-16366	642	67	of	of	ADP
crl-16366	642	68	the	the	DET
crl-16366	642	69	discontinuation	discontinuation	NOUN
crl-16366	642	70	of	of	ADP
crl-16366	642	71	nine	nine	NUM
crl-16366	642	72	chat	chat	NOUN
crl-16366	642	73	reference	reference	NOUN
crl-16366	642	74	services	service	NOUN
crl-16366	642	75	,	,	PUNCT
crl-16366	642	76	”	"	PUNCT
crl-16366	642	77	library	library	PROPN
crl-16366	642	78	&	&	CCONJ
crl-16366	642	79	information	information	PROPN
crl-16366	642	80	science	science	PROPN
crl-16366	642	81	research	research	NOUN
crl-16366	642	82	28	28	NUM
crl-16366	642	83	(	(	PUNCT
crl-16366	642	84	2006	2006	NUM
crl-16366	642	85	):	):	PUNCT
crl-16366	642	86	521–47	521–47	NUM
crl-16366	642	87	.	.	PUNCT
crl-16366	643	1	6	6	X
crl-16366	643	2	.	.	PROPN
crl-16366	643	3	lynn	lynn	PROPN
crl-16366	643	4	s.	s.	PROPN
crl-16366	643	5	connaway	connaway	PROPN
crl-16366	643	6	,	,	PUNCT
crl-16366	643	7	marie	marie	PROPN
crl-16366	643	8	l.	l.	PROPN
crl-16366	643	9	radford	radford	PROPN
crl-16366	643	10	,	,	PUNCT
crl-16366	643	11	and	and	CCONJ
crl-16366	643	12	timothy	timothy	PROPN
crl-16366	643	13	j.	j.	PROPN
crl-16366	643	14	dickey	dickey	PROPN
crl-16366	643	15	,	,	PUNCT
crl-16366	643	16	“	"	PUNCT
crl-16366	643	17	on	on	ADP
crl-16366	643	18	the	the	DET
crl-16366	643	19	trail	trail	NOUN
crl-16366	643	20	of	of	ADP
crl-16366	643	21	the	the	DET
crl-16366	643	22	elusive	elusive	ADJ
crl-16366	643	23	non	non	NOUN
crl-16366	643	24	-	-	NOUN
crl-16366	643	25	user	user	NOUN
crl-16366	643	26	:	:	PUNCT
crl-16366	643	27	what	what	DET
crl-16366	643	28	research	research	NOUN
crl-16366	643	29	in	in	ADP
crl-16366	643	30	virtual	virtual	ADJ
crl-16366	643	31	reference	reference	NOUN
crl-16366	643	32	environments	environment	NOUN
crl-16366	643	33	reveals	reveal	VERB
crl-16366	643	34	,	,	PUNCT
crl-16366	643	35	”	"	PUNCT
crl-16366	643	36	asis&t	asis&t	PROPN
crl-16366	643	37	bulletin	bulletin	PROPN
crl-16366	643	38	34	34	NUM
crl-16366	643	39	,	,	PUNCT
crl-16366	643	40	no	no	NOUN
crl-16366	643	41	.	.	NOUN
crl-16366	643	42	2	2	NUM
crl-16366	643	43	(	(	PUNCT
crl-16366	643	44	2008	2008	NUM
crl-16366	643	45	):	):	PUNCT
crl-16366	643	46	25–28	25–28	NUM
crl-16366	643	47	.	.	PUNCT
crl-16366	644	1	7	7	NUM
crl-16366	644	2	.	.	X
crl-16366	644	3	anthony	anthony	PROPN
crl-16366	644	4	s.	s.	PROPN
crl-16366	644	5	chow	chow	PROPN
crl-16366	644	6	,	,	PUNCT
crl-16366	644	7	“	"	PUNCT
crl-16366	644	8	the	the	DET
crl-16366	644	9	usability	usability	NOUN
crl-16366	644	10	of	of	ADP
crl-16366	644	11	digital	digital	ADJ
crl-16366	644	12	information	information	NOUN
crl-16366	644	13	environments	environment	NOUN
crl-16366	644	14	:	:	PUNCT
crl-16366	644	15	planning	planning	NOUN
crl-16366	644	16	,	,	PUNCT
crl-16366	644	17	design	design	NOUN
crl-16366	644	18	,	,	PUNCT
crl-16366	644	19	and	and	CCONJ
crl-16366	644	20	assessment	assessment	NOUN
crl-16366	644	21	,	,	PUNCT
crl-16366	644	22	”	"	PUNCT
crl-16366	644	23	in	in	ADP
crl-16366	644	24	chandos	chando	NOUN
crl-16366	644	25	digital	digital	PROPN
crl-16366	644	26	information	information	NOUN
crl-16366	644	27	review	review	NOUN
crl-16366	644	28	,	,	PUNCT
crl-16366	644	29	eds	ed	NOUN
crl-16366	644	30	.	.	PUNCT
crl-16366	645	1	w.	w.	PROPN
crl-16366	645	2	evans	evans	PROPN
crl-16366	645	3	and	and	CCONJ
crl-16366	645	4	d.	d.	PROPN
crl-16366	645	5	baker	baker	PROPN
crl-16366	645	6	(	(	PUNCT
crl-16366	645	7	cambridge	cambridge	PROPN
crl-16366	645	8	:	:	PUNCT
crl-16366	645	9	chandos	chando	NOUN
crl-16366	645	10	,	,	PUNCT
crl-16366	645	11	2012	2012	NUM
crl-16366	645	12	)	)	PUNCT
crl-16366	645	13	.	.	PUNCT
crl-16366	646	1	8	8	X
crl-16366	646	2	.	.	X
crl-16366	646	3	the	the	DET
crl-16366	646	4	international	international	ADJ
crl-16366	646	5	organization	organization	NOUN
crl-16366	646	6	for	for	ADP
crl-16366	646	7	standardization	standardization	NOUN
crl-16366	646	8	9241	9241	NUM
crl-16366	646	9	-	-	SYM
crl-16366	646	10	11	11	NUM
crl-16366	646	11	,	,	PUNCT
crl-16366	646	12	“	"	PUNCT
crl-16366	646	13	ergonomic	ergonomic	ADJ
crl-16366	646	14	requirements	requirement	NOUN
crl-16366	646	15	for	for	ADP
crl-16366	646	16	office	office	NOUN
crl-16366	646	17	work	work	NOUN
crl-16366	646	18	with	with	ADP
crl-16366	646	19	visual	visual	ADJ
crl-16366	646	20	display	display	NOUN
crl-16366	646	21	terminals	terminal	NOUN
crl-16366	646	22	(	(	PUNCT
crl-16366	646	23	vdts	vdts	NOUN
crl-16366	646	24	)	)	PUNCT
crl-16366	646	25	,	,	PUNCT
crl-16366	646	26	part	part	NOUN
crl-16366	646	27	ii	ii	NOUN
crl-16366	646	28	:	:	PUNCT
crl-16366	646	29	guidance	guidance	NOUN
crl-16366	646	30	on	on	ADP
crl-16366	646	31	usability	usability	NOUN
crl-16366	646	32	”	"	PUNCT
crl-16366	646	33	(	(	PUNCT
crl-16366	646	34	geneva	geneva	PROPN
crl-16366	646	35	,	,	PUNCT
crl-16366	646	36	switzerland	switzerland	PROPN
crl-16366	646	37	,	,	PUNCT
crl-16366	646	38	1998	1998	NUM
crl-16366	646	39	)	)	PUNCT
crl-16366	646	40	.	.	PUNCT
crl-16366	647	1	9	9	X
crl-16366	647	2	.	.	X
crl-16366	647	3	xiangming	xiangming	PROPN
crl-16366	647	4	mu	mu	PROPN
crl-16366	647	5	et	et	PROPN
crl-16366	647	6	al	al	PROPN
crl-16366	647	7	.	.	PROPN
crl-16366	647	8	,	,	PUNCT
crl-16366	647	9	“	"	PUNCT
crl-16366	647	10	a	a	DET
crl-16366	647	11	survey	survey	NOUN
crl-16366	647	12	and	and	CCONJ
crl-16366	647	13	empirical	empirical	ADJ
crl-16366	647	14	study	study	NOUN
crl-16366	647	15	of	of	ADP
crl-16366	647	16	virtual	virtual	ADJ
crl-16366	647	17	reference	reference	NOUN
crl-16366	647	18	service	service	NOUN
crl-16366	647	19	in	in	ADP
crl-16366	647	20	academic	academic	ADJ
crl-16366	647	21	libraries	library	NOUN
crl-16366	647	22	,	,	PUNCT
crl-16366	647	23	”	"	PUNCT
crl-16366	647	24	journal	journal	NOUN
crl-16366	647	25	of	of	ADP
crl-16366	647	26	academic	academic	ADJ
crl-16366	647	27	librarianship	librarianship	NOUN
crl-16366	647	28	37	37	NUM
crl-16366	647	29	,	,	PUNCT
crl-16366	647	30	no	no	NOUN
crl-16366	647	31	.	.	NOUN
crl-16366	647	32	2	2	NUM
crl-16366	647	33	(	(	PUNCT
crl-16366	647	34	mar	mar	PROPN
crl-16366	647	35	.	.	PROPN
crl-16366	647	36	2011	2011	NUM
crl-16366	647	37	):	):	PUNCT
crl-16366	647	38	126	126	NUM
crl-16366	647	39	.	.	NUM
crl-16366	648	1	10	10	NUM
crl-16366	648	2	.	.	PUNCT
crl-16366	649	1	char	char	PROPN
crl-16366	649	2	booth	booth	NOUN
crl-16366	649	3	,	,	PUNCT
crl-16366	649	4	“	"	PUNCT
crl-16366	649	5	developing	develop	VERB
crl-16366	649	6	skype	skype	ADV
crl-16366	649	7	-	-	PUNCT
crl-16366	649	8	based	base	VERB
crl-16366	649	9	reference	reference	NOUN
crl-16366	649	10	services	service	NOUN
crl-16366	649	11	,	,	PUNCT
crl-16366	649	12	”	"	PUNCT
crl-16366	649	13	internet	internet	NOUN
crl-16366	649	14	reference	reference	NOUN
crl-16366	649	15	services	service	NOUN
crl-16366	649	16	quarterly	quarterly	ADJ
crl-16366	649	17	13	13	NUM
crl-16366	649	18	,	,	PUNCT
crl-16366	649	19	no	no	NOUN
crl-16366	649	20	.	.	NOUN
crl-16366	649	21	2	2	NUM
crl-16366	649	22	&	&	CCONJ
crl-16366	649	23	3	3	NUM
crl-16366	649	24	(	(	PUNCT
crl-16366	649	25	2008	2008	NUM
crl-16366	649	26	):	):	PUNCT
crl-16366	649	27	148	148	NUM
crl-16366	649	28	;	;	PUNCT
crl-16366	649	29	kelly	kelly	PROPN
crl-16366	649	30	m.	m.	PROPN
crl-16366	649	31	broughton	broughton	PROPN
crl-16366	649	32	,	,	PUNCT
crl-16366	649	33	“	"	PUNCT
crl-16366	649	34	usage	usage	NOUN
crl-16366	649	35	and	and	CCONJ
crl-16366	649	36	user	user	NOUN
crl-16366	649	37	analysis	analysis	NOUN
crl-16366	649	38	of	of	ADP
crl-16366	649	39	a	a	DET
crl-16366	649	40	realtime	realtime	NOUN
crl-16366	649	41	digital	digital	ADJ
crl-16366	649	42	reference	reference	NOUN
crl-16366	649	43	services	service	NOUN
crl-16366	649	44	,	,	PUNCT
crl-16366	649	45	”	"	PUNCT
crl-16366	649	46	the	the	DET
crl-16366	649	47	reference	reference	NOUN
crl-16366	649	48	librarian	librarian	NOUN
crl-16366	649	49	38	38	NUM
crl-16366	649	50	,	,	PUNCT
crl-16366	649	51	no	no	NOUN
crl-16366	649	52	.	.	NOUN
crl-16366	649	53	29	29	NUM
crl-16366	649	54	(	(	PUNCT
crl-16366	649	55	2002	2002	NUM
crl-16366	649	56	)	)	PUNCT
crl-16366	649	57	;	;	PUNCT
crl-16366	649	58	chow	chow	NOUN
crl-16366	649	59	and	and	CCONJ
crl-16366	649	60	croxton	croxton	NOUN
crl-16366	649	61	,	,	PUNCT
crl-16366	649	62	“	"	PUNCT
crl-16366	649	63	information	information	NOUN
crl-16366	649	64	-	-	PUNCT
crl-16366	649	65	seeking	seek	VERB
crl-16366	649	66	behavior	behavior	NOUN
crl-16366	649	67	and	and	CCONJ
crl-16366	649	68	reference	reference	NOUN
crl-16366	649	69	medium	medium	NOUN
crl-16366	649	70	preferences	preference	NOUN
crl-16366	649	71	”	"	PUNCT
crl-16366	649	72	;	;	PUNCT
crl-16366	649	73	joel	joel	PROPN
crl-16366	649	74	cummings	cumming	VERB
crl-16366	649	75	,	,	PUNCT
crl-16366	649	76	lara	lara	PROPN
crl-16366	649	77	cummings	cumming	VERB
crl-16366	649	78	,	,	PUNCT
crl-16366	649	79	and	and	CCONJ
crl-16366	649	80	linda	linda	PROPN
crl-16366	649	81	frederiksen	frederiksen	PROPN
crl-16366	649	82	,	,	PUNCT
crl-16366	649	83	“	"	PUNCT
crl-16366	649	84	user	user	NOUN
crl-16366	649	85	preferences	preference	NOUN
crl-16366	649	86	in	in	ADP
crl-16366	649	87	reference	reference	NOUN
crl-16366	649	88	services	service	NOUN
crl-16366	649	89	:	:	PUNCT
crl-16366	649	90	virtual	virtual	ADJ
crl-16366	649	91	reference	reference	NOUN
crl-16366	649	92	and	and	CCONJ
crl-16366	649	93	academic	academic	ADJ
crl-16366	649	94	libraries	library	NOUN
crl-16366	649	95	,	,	PUNCT
crl-16366	649	96	”	"	PUNCT
crl-16366	649	97	portal	portal	ADJ
crl-16366	649	98	:	:	PUNCT
crl-16366	649	99	libraries	library	NOUN
crl-16366	649	100	and	and	CCONJ
crl-16366	649	101	the	the	DET
crl-16366	649	102	academy	academy	PROPN
crl-16366	649	103	,	,	PUNCT
crl-16366	649	104	7	7	NUM
crl-16366	649	105	,	,	PUNCT
crl-16366	649	106	no	no	NOUN
crl-16366	649	107	.	.	NOUN
crl-16366	649	108	1	1	NUM
crl-16366	649	109	(	(	PUNCT
crl-16366	649	110	jan	jan	PROPN
crl-16366	649	111	.	.	PROPN
crl-16366	649	112	2007	2007	NUM
crl-16366	649	113	):	):	PUNCT
crl-16366	649	114	81–96	81–96	X
crl-16366	649	115	;	;	PUNCT
crl-16366	649	116	christina	christina	PROPN
crl-16366	649	117	m.	m.	PROPN
crl-16366	649	118	desai	desai	PROPN
crl-16366	649	119	,	,	PUNCT
crl-16366	649	120	“	"	PUNCT
crl-16366	649	121	instant	instant	ADJ
crl-16366	649	122	messaging	messaging	NOUN
crl-16366	649	123	reference	reference	NOUN
crl-16366	649	124	:	:	PUNCT
crl-16366	649	125	how	how	SCONJ
crl-16366	649	126	does	do	AUX
crl-16366	649	127	it	it	PRON
crl-16366	649	128	compare	compare	VERB
crl-16366	649	129	?	?	PUNCT
crl-16366	649	130	”	"	PUNCT
crl-16366	649	131	electronic	electronic	ADJ
crl-16366	649	132	library	library	NOUN
crl-16366	649	133	21	21	NUM
crl-16366	649	134	,	,	PUNCT
crl-16366	649	135	no	no	INTJ
crl-16366	649	136	.	.	NOUN
crl-16366	649	137	1	1	NUM
crl-16366	649	138	(	(	PUNCT
crl-16366	649	139	2003	2003	NUM
crl-16366	649	140	)	)	PUNCT
crl-16366	649	141	;	;	PUNCT
crl-16366	649	142	j.b	j.b	PROPN
crl-16366	649	143	.	.	PROPN
crl-16366	649	144	hill	hill	PROPN
crl-16366	649	145	,	,	PUNCT
crl-16366	649	146	cherie	cherie	PROPN
crl-16366	649	147	m.	m.	PROPN
crl-16366	649	148	hill	hill	PROPN
crl-16366	649	149	,	,	PUNCT
crl-16366	649	150	and	and	CCONJ
crl-16366	649	151	dayne	dayne	PROPN
crl-16366	649	152	sherman	sherman	PROPN
crl-16366	649	153	,	,	PUNCT
crl-16366	649	154	“	"	PUNCT
crl-16366	649	155	text	text	NOUN
crl-16366	649	156	messaging	messaging	NOUN
crl-16366	649	157	in	in	ADP
crl-16366	649	158	an	an	DET
crl-16366	649	159	academic	academic	ADJ
crl-16366	649	160	library	library	NOUN
crl-16366	649	161	:	:	PUNCT
crl-16366	649	162	integrating	integrate	VERB
crl-16366	649	163	sms	sm	VERB
crl-16366	649	164	into	into	ADP
crl-16366	649	165	digital	digital	ADJ
crl-16366	649	166	reference	reference	NOUN
crl-16366	649	167	,	,	PUNCT
crl-16366	649	168	”	"	PUNCT
crl-16366	649	169	the	the	DET
crl-16366	649	170	reference	reference	NOUN
crl-16366	649	171	librarian	librarian	NOUN
crl-16366	649	172	47	47	NUM
crl-16366	649	173	,	,	PUNCT
crl-16366	649	174	no	no	INTJ
crl-16366	649	175	.	.	NOUN
crl-16366	649	176	1	1	NUM
crl-16366	649	177	(	(	PUNCT
crl-16366	649	178	2007	2007	NUM
crl-16366	649	179	)	)	PUNCT
crl-16366	649	180	;	;	PUNCT
crl-16366	649	181	nora	nora	PROPN
crl-16366	649	182	hillyer	hillyer	PROPN
crl-16366	649	183	and	and	CCONJ
crl-16366	649	184	linda	linda	PROPN
crl-16366	649	185	l.	l.	PROPN
crl-16366	649	186	parker	parker	PROPN
crl-16366	649	187	,	,	PUNCT
crl-16366	649	188	“	"	PUNCT
crl-16366	649	189	video	video	NOUN
crl-16366	649	190	reference	reference	NOUN
crl-16366	649	191	—	—	PUNCT
crl-16366	649	192	it	it	PRON
crl-16366	649	193	’s	’	VERB
crl-16366	649	194	not	not	PART
crl-16366	649	195	your	your	PRON
crl-16366	649	196	typical	typical	ADJ
crl-16366	649	197	virtual	virtual	ADJ
crl-16366	649	198	reference	reference	NOUN
crl-16366	649	199	:	:	PUNCT
crl-16366	649	200	video	video	NOUN
crl-16366	649	201	reference	reference	NOUN
crl-16366	649	202	services	service	NOUN
crl-16366	649	203	at	at	ADP
crl-16366	649	204	the	the	DET
crl-16366	649	205	university	university	PROPN
crl-16366	649	206	of	of	ADP
crl-16366	649	207	nebraska	nebraska	PROPN
crl-16366	649	208	at	at	ADP
crl-16366	649	209	omaha	omaha	PROPN
crl-16366	649	210	,	,	PUNCT
crl-16366	649	211	”	"	PUNCT
crl-16366	649	212	internet	internet	NOUN
crl-16366	649	213	reference	reference	NOUN
crl-16366	649	214	services	service	NOUN
crl-16366	649	215	quarterly	quarterly	ADJ
crl-16366	649	216	11	11	NUM
crl-16366	649	217	,	,	PUNCT
crl-16366	649	218	no	no	NOUN
crl-16366	649	219	.	.	NOUN
crl-16366	649	220	4	4	NUM
crl-16366	649	221	(	(	PUNCT
crl-16366	649	222	2006	2006	NUM
crl-16366	649	223	):	):	PUNCT
crl-16366	649	224	41–54	41–54	NUM
crl-16366	649	225	.	.	PUNCT
crl-16366	650	1	11	11	NUM
crl-16366	650	2	.	.	PUNCT
crl-16366	650	3	chow	chow	PROPN
crl-16366	650	4	and	and	CCONJ
crl-16366	650	5	croxton	croxton	PROPN
crl-16366	650	6	,	,	PUNCT
crl-16366	650	7	“	"	PUNCT
crl-16366	650	8	information	information	NOUN
crl-16366	650	9	-	-	PUNCT
crl-16366	650	10	seeking	seek	VERB
crl-16366	650	11	behavior	behavior	NOUN
crl-16366	650	12	and	and	CCONJ
crl-16366	650	13	reference	reference	NOUN
crl-16366	650	14	medium	medium	NOUN
crl-16366	650	15	preferences	preference	NOUN
crl-16366	650	16	.	.	PUNCT
crl-16366	650	17	”	"	PUNCT
crl-16366	651	1	12	12	NUM
crl-16366	651	2	.	.	PUNCT
crl-16366	651	3	chow	chow	NOUN
crl-16366	651	4	,	,	PUNCT
crl-16366	651	5	“	"	PUNCT
crl-16366	651	6	the	the	DET
crl-16366	651	7	usability	usability	NOUN
crl-16366	651	8	of	of	ADP
crl-16366	651	9	digital	digital	ADJ
crl-16366	651	10	information	information	NOUN
crl-16366	651	11	environments	environment	NOUN
crl-16366	651	12	.	.	PUNCT
crl-16366	651	13	”	"	PUNCT
crl-16366	652	1	13	13	NUM
crl-16366	652	2	.	.	PUNCT
crl-16366	652	3	jesse	jesse	PROPN
crl-16366	652	4	j.	j.	PROPN
crl-16366	652	5	garrett	garrett	PROPN
crl-16366	652	6	,	,	PUNCT
crl-16366	652	7	the	the	DET
crl-16366	652	8	elements	element	NOUN
crl-16366	652	9	of	of	ADP
crl-16366	652	10	the	the	DET
crl-16366	652	11	user	user	NOUN
crl-16366	652	12	experience	experience	NOUN
crl-16366	652	13	:	:	PUNCT
crl-16366	652	14	user	user	NOUN
crl-16366	652	15	-	-	PUNCT
crl-16366	652	16	centered	center	VERB
crl-16366	652	17	design	design	NOUN
crl-16366	652	18	for	for	ADP
crl-16366	652	19	the	the	DET
crl-16366	652	20	web	web	NOUN
crl-16366	652	21	and	and	CCONJ
crl-16366	652	22	beyond	beyond	ADP
crl-16366	652	23	,	,	PUNCT
crl-16366	652	24	2nd	2nd	NOUN
crl-16366	652	25	ed	ed	PROPN
crl-16366	652	26	.	.	PUNCT
crl-16366	653	1	(	(	PUNCT
crl-16366	653	2	berkeley	berkeley	PROPN
crl-16366	653	3	,	,	PUNCT
crl-16366	653	4	ca	ca	PROPN
crl-16366	653	5	.	.	PUNCT
crl-16366	653	6	:	:	PUNCT
crl-16366	654	1	new	new	ADJ
crl-16366	654	2	riders	rider	NOUN
crl-16366	654	3	,	,	PUNCT
crl-16366	654	4	2011	2011	NUM
crl-16366	654	5	)	)	PUNCT
crl-16366	654	6	.	.	PUNCT
crl-16366	655	1	14	14	NUM
crl-16366	655	2	.	.	PUNCT
crl-16366	656	1	cheryl	cheryl	PROPN
crl-16366	656	2	dee	dee	PROPN
crl-16366	656	3	and	and	CCONJ
crl-16366	656	4	maryellen	maryellen	PROPN
crl-16366	656	5	allen	allen	PROPN
crl-16366	656	6	,	,	PUNCT
crl-16366	656	7	“	"	PUNCT
crl-16366	656	8	a	a	DET
crl-16366	656	9	survey	survey	NOUN
crl-16366	656	10	of	of	ADP
crl-16366	656	11	the	the	DET
crl-16366	656	12	usability	usability	NOUN
crl-16366	656	13	of	of	ADP
crl-16366	656	14	digital	digital	ADJ
crl-16366	656	15	reference	reference	NOUN
crl-16366	656	16	services	service	NOUN
crl-16366	656	17	on	on	ADP
crl-16366	656	18	academic	academic	ADJ
crl-16366	656	19	health	health	NOUN
crl-16366	656	20	science	science	NOUN
crl-16366	656	21	library	library	NOUN
crl-16366	656	22	websites	website	NOUN
crl-16366	656	23	,	,	PUNCT
crl-16366	656	24	”	"	PUNCT
crl-16366	656	25	the	the	DET
crl-16366	656	26	journal	journal	NOUN
crl-16366	656	27	of	of	ADP
crl-16366	656	28	academic	academic	ADJ
crl-16366	656	29	librarianship	librarianship	NOUN
crl-16366	656	30	32	32	NUM
crl-16366	656	31	,	,	PUNCT
crl-16366	656	32	no	no	NOUN
crl-16366	656	33	.	.	NOUN
crl-16366	656	34	1	1	NUM
crl-16366	656	35	(	(	PUNCT
crl-16366	656	36	2006	2006	NUM
crl-16366	656	37	):	):	PUNCT
crl-16366	656	38	69–78	69–78	NUM
crl-16366	656	39	.	.	PROPN
crl-16366	656	40	15	15	NUM
crl-16366	656	41	.	.	PUNCT
crl-16366	656	42	chow	chow	PROPN
crl-16366	656	43	and	and	CCONJ
crl-16366	656	44	croxton	croxton	PROPN
crl-16366	656	45	,	,	PUNCT
crl-16366	656	46	“	"	PUNCT
crl-16366	656	47	information	information	NOUN
crl-16366	656	48	-	-	PUNCT
crl-16366	656	49	seeking	seek	VERB
crl-16366	656	50	behavior	behavior	NOUN
crl-16366	656	51	and	and	CCONJ
crl-16366	656	52	reference	reference	NOUN
crl-16366	656	53	medium	medium	NOUN
crl-16366	656	54	preferences	preference	NOUN
crl-16366	656	55	.	.	PUNCT
crl-16366	656	56	”	"	PUNCT
crl-16366	657	1	16	16	NUM
crl-16366	657	2	.	.	PUNCT
crl-16366	658	1	jakob	jakob	PROPN
crl-16366	658	2	nielsen	nielsen	PROPN
crl-16366	658	3	,	,	PUNCT
crl-16366	658	4	“	"	PUNCT
crl-16366	658	5	usability	usability	NOUN
crl-16366	658	6	101	101	NUM
crl-16366	658	7	:	:	PUNCT
crl-16366	658	8	introduction	introduction	NOUN
crl-16366	658	9	to	to	ADP
crl-16366	658	10	usability	usability	NOUN
crl-16366	658	11	,	,	PUNCT
crl-16366	658	12	”	"	PUNCT
crl-16366	658	13	www.useit.com/alertbox/20030825	www.useit.com/alertbox/20030825	NOUN
crl-16366	658	14	.	.	PUNCT
crl-16366	659	1	html	html	PROPN
crl-16366	659	2	(	(	PUNCT
crl-16366	659	3	accessed	access	VERB
crl-16366	659	4	june	june	PROPN
crl-16366	659	5	18	18	NUM
crl-16366	659	6	,	,	PUNCT
crl-16366	659	7	2012	2012	NUM
crl-16366	659	8	,	,	PUNCT
crl-16366	659	9	last	last	ADJ
crl-16366	659	10	modified	modify	VERB
crl-16366	659	11	2012	2012	NUM
crl-16366	659	12	)	)	PUNCT
crl-16366	659	13	.	.	PUNCT
crl-16366	660	1	17	17	NUM
crl-16366	660	2	.	.	PUNCT
crl-16366	661	1	chow	chow	PROPN
crl-16366	661	2	and	and	CCONJ
crl-16366	661	3	croxton	croxton	PROPN
crl-16366	661	4	,	,	PUNCT
crl-16366	661	5	“	"	PUNCT
crl-16366	661	6	information	information	NOUN
crl-16366	661	7	-	-	PUNCT
crl-16366	661	8	seeking	seek	VERB
crl-16366	661	9	behavior	behavior	NOUN
crl-16366	661	10	and	and	CCONJ
crl-16366	661	11	reference	reference	NOUN
crl-16366	661	12	medium	medium	NOUN
crl-16366	661	13	preferences	preference	NOUN
crl-16366	661	14	”	"	PUNCT
crl-16366	661	15	;	;	PUNCT
crl-16366	661	16	jeffrey	jeffrey	PROPN
crl-16366	661	17	pomerantz	pomerantz	PROPN
crl-16366	661	18	and	and	CCONJ
crl-16366	661	19	lili	lili	NOUN
crl-16366	661	20	luo	luo	PROPN
crl-16366	661	21	,	,	PUNCT
crl-16366	661	22	“	"	PUNCT
crl-16366	661	23	motivation	motivation	NOUN
crl-16366	661	24	and	and	CCONJ
crl-16366	661	25	uses	use	NOUN
crl-16366	661	26	:	:	PUNCT
crl-16366	661	27	evaluating	evaluate	VERB
crl-16366	661	28	virtual	virtual	ADJ
crl-16366	661	29	reference	reference	NOUN
crl-16366	661	30	from	from	ADP
crl-16366	661	31	the	the	DET
crl-16366	661	32	users	user	NOUN
crl-16366	661	33	’	’	PART
crl-16366	661	34	perspective	perspective	NOUN
crl-16366	661	35	,	,	PUNCT
crl-16366	661	36	”	"	PUNCT
crl-16366	661	37	library	library	PROPN
crl-16366	661	38	&	&	CCONJ
crl-16366	661	39	information	information	PROPN
crl-16366	661	40	research	research	NOUN
crl-16366	661	41	28	28	NUM
crl-16366	661	42	(	(	PUNCT
crl-16366	661	43	2006	2006	NUM
crl-16366	661	44	):	):	PUNCT
crl-16366	661	45	5–29	5–29	NUM
crl-16366	661	46	;	;	PUNCT
crl-16366	661	47	marie	marie	PROPN
crl-16366	661	48	l.	l.	PROPN
crl-16366	661	49	radford	radford	PROPN
crl-16366	661	50	et	et	PROPN
crl-16366	662	1	al	al	PROPN
crl-16366	662	2	.	.	PROPN
crl-16366	662	3	,	,	PUNCT
crl-16366	662	4	“	"	PUNCT
crl-16366	662	5	evaluating	evaluate	VERB
crl-16366	662	6	e	e	NOUN
crl-16366	662	7	-	-	NOUN
crl-16366	662	8	reference	reference	NOUN
crl-16366	662	9	:	:	PUNCT
crl-16366	662	10	transforming	transform	VERB
crl-16366	662	11	digital	digital	ADJ
crl-16366	662	12	reference	reference	NOUN
crl-16366	662	13	through	through	ADP
crl-16366	662	14	research	research	NOUN
crl-16366	662	15	and	and	CCONJ
crl-16366	662	16	evaluation	evaluation	NOUN
crl-16366	662	17	,	,	PUNCT
crl-16366	662	18	”	"	PUNCT
crl-16366	662	19	proceedings	proceeding	NOUN
crl-16366	662	20	of	of	ADP
crl-16366	662	21	the	the	DET
crl-16366	662	22	american	american	ADJ
crl-16366	662	23	society	society	NOUN
crl-16366	662	24	for	for	ADP
crl-16366	662	25	information	information	NOUN
crl-16366	662	26	science	science	NOUN
crl-16366	662	27	and	and	CCONJ
crl-16366	662	28	technology	technology	NOUN
crl-16366	662	29	45	45	NUM
crl-16366	662	30	,	,	PUNCT
crl-16366	662	31	no	no	INTJ
crl-16366	662	32	.	.	NOUN
crl-16366	662	33	1	1	NUM
crl-16366	662	34	(	(	PUNCT
crl-16366	662	35	2009	2009	NUM
crl-16366	662	36	):	):	PUNCT
crl-16366	662	37	1–11	1–11	NUM
crl-16366	662	38	;	;	PUNCT
crl-16366	662	39	david	david	PROPN
crl-16366	662	40	ward	ward	PROPN
crl-16366	662	41	,	,	PUNCT
crl-16366	662	42	“	"	PUNCT
crl-16366	662	43	why	why	SCONJ
crl-16366	662	44	users	user	NOUN
crl-16366	662	45	choose	choose	VERB
crl-16366	662	46	chat	chat	NOUN
crl-16366	662	47	:	:	PUNCT
crl-16366	662	48	a	a	DET
crl-16366	662	49	survey	survey	NOUN
crl-16366	662	50	of	of	ADP
crl-16366	662	51	behavior	behavior	NOUN
crl-16366	662	52	and	and	CCONJ
crl-16366	662	53	motivations	motivation	NOUN
crl-16366	662	54	,	,	PUNCT
crl-16366	662	55	”	"	PUNCT
crl-16366	662	56	internet	internet	NOUN
crl-16366	662	57	reference	reference	NOUN
crl-16366	662	58	services	service	NOUN
crl-16366	662	59	quarterly	quarterly	ADJ
crl-16366	662	60	10	10	NUM
crl-16366	662	61	,	,	PUNCT
crl-16366	662	62	no	no	NOUN
crl-16366	662	63	.	.	NOUN
crl-16366	662	64	1	1	NUM
crl-16366	662	65	(	(	PUNCT
crl-16366	662	66	2005	2005	NUM
crl-16366	662	67	):	):	PUNCT
crl-16366	662	68	29–46	29–46	NUM
crl-16366	662	69	.	.	PROPN
crl-16366	662	70	18	18	NUM
crl-16366	662	71	.	.	X
crl-16366	662	72	chow	chow	PROPN
crl-16366	662	73	and	and	CCONJ
crl-16366	662	74	croxton	croxton	PROPN
crl-16366	662	75	,	,	PUNCT
crl-16366	662	76	“	"	PUNCT
crl-16366	662	77	information	information	NOUN
crl-16366	662	78	-	-	PUNCT
crl-16366	662	79	seeking	seek	VERB
crl-16366	662	80	behavior	behavior	NOUN
crl-16366	662	81	and	and	CCONJ
crl-16366	662	82	reference	reference	NOUN
crl-16366	662	83	medium	medium	NOUN
crl-16366	662	84	preferences	preference	NOUN
crl-16366	662	85	,	,	PUNCT
crl-16366	662	86	”	"	PUNCT
crl-16366	662	87	251	251	NUM
crl-16366	662	88	.	.	NUM
crl-16366	663	1	19	19	NUM
crl-16366	663	2	.	.	PROPN
crl-16366	663	3	lynn	lynn	PROPN
crl-16366	663	4	s.	s.	PROPN
crl-16366	663	5	connaway	connaway	PROPN
crl-16366	663	6	,	,	PUNCT
crl-16366	663	7	timothy	timothy	PROPN
crl-16366	663	8	j.	j.	PROPN
crl-16366	663	9	dickey	dickey	PROPN
crl-16366	663	10	,	,	PUNCT
crl-16366	663	11	and	and	CCONJ
crl-16366	663	12	marie	marie	PROPN
crl-16366	663	13	l.	l.	PROPN
crl-16366	663	14	radford	radford	PROPN
crl-16366	663	15	,	,	PUNCT
crl-16366	663	16	“	"	PUNCT
crl-16366	663	17	if	if	SCONJ
crl-16366	663	18	it	it	PRON
crl-16366	663	19	is	be	AUX
crl-16366	663	20	too	too	ADV
crl-16366	663	21	inconvenient	inconvenient	ADJ
crl-16366	663	22	i	i	PRON
crl-16366	663	23	’m	’m	AUX
crl-16366	663	24	not	not	PART
crl-16366	663	25	going	go	VERB
crl-16366	663	26	after	after	ADP
crl-16366	663	27	it	it	PRON
crl-16366	663	28	:	:	PUNCT
crl-16366	663	29	convenience	convenience	NOUN
crl-16366	663	30	as	as	ADP
crl-16366	663	31	a	a	DET
crl-16366	663	32	critical	critical	ADJ
crl-16366	663	33	factor	factor	NOUN
crl-16366	663	34	in	in	ADP
crl-16366	663	35	information	information	NOUN
crl-16366	663	36	-	-	PUNCT
crl-16366	663	37	seeking	seek	VERB
crl-16366	663	38	behaviors	behavior	NOUN
crl-16366	663	39	,	,	PUNCT
crl-16366	663	40	”	"	PUNCT
crl-16366	663	41	library	library	PROPN
crl-16366	663	42	&	&	CCONJ
crl-16366	663	43	information	information	PROPN
crl-16366	663	44	science	science	PROPN
crl-16366	663	45	research	research	NOUN
crl-16366	663	46	33	33	NUM
crl-16366	663	47	(	(	PUNCT
crl-16366	663	48	2011	2011	NUM
crl-16366	663	49	):	):	PUNCT
crl-16366	663	50	185	185	NUM
crl-16366	663	51	.	.	NUM
crl-16366	664	1	20	20	NUM
crl-16366	664	2	.	.	X
crl-16366	665	1	chow	chow	PROPN
crl-16366	665	2	and	and	CCONJ
crl-16366	665	3	croxton	croxton	PROPN
crl-16366	665	4	,	,	PUNCT
crl-16366	665	5	“	"	PUNCT
crl-16366	665	6	information	information	NOUN
crl-16366	665	7	-	-	PUNCT
crl-16366	665	8	seeking	seek	VERB
crl-16366	665	9	behavior	behavior	NOUN
crl-16366	665	10	and	and	CCONJ
crl-16366	665	11	reference	reference	NOUN
crl-16366	665	12	medium	medium	NOUN
crl-16366	665	13	preferences	preference	NOUN
crl-16366	665	14	,	,	PUNCT
crl-16366	665	15	”	"	PUNCT
crl-16366	665	16	253	253	NUM
crl-16366	665	17	.	.	PUNCT
crl-16366	666	1	a	a	DET
crl-16366	666	2	usability	usability	NOUN
crl-16366	666	3	evaluation	evaluation	NOUN
crl-16366	666	4	of	of	ADP
crl-16366	666	5	academic	academic	ADJ
crl-16366	666	6	virtual	virtual	ADJ
crl-16366	666	7	reference	reference	NOUN
crl-16366	666	8	services	service	NOUN
crl-16366	666	9	361	361	NUM
crl-16366	666	10	21	21	NUM
crl-16366	666	11	.	.	PUNCT
crl-16366	667	1	desai	desai	PROPN
crl-16366	667	2	,	,	PUNCT
crl-16366	667	3	“	"	PUNCT
crl-16366	667	4	instant	instant	ADJ
crl-16366	667	5	messaging	messaging	NOUN
crl-16366	667	6	reference	reference	NOUN
crl-16366	667	7	”	"	PUNCT
crl-16366	667	8	;	;	PUNCT
crl-16366	667	9	pomerantz	pomerantz	PROPN
crl-16366	667	10	and	and	CCONJ
crl-16366	667	11	luo	luo	PROPN
crl-16366	667	12	,	,	PUNCT
crl-16366	667	13	“	"	PUNCT
crl-16366	667	14	motivation	motivation	NOUN
crl-16366	667	15	and	and	CCONJ
crl-16366	667	16	uses	use	NOUN
crl-16366	667	17	”	"	PUNCT
crl-16366	667	18	;	;	PUNCT
crl-16366	667	19	radford	radford	PROPN
crl-16366	667	20	et	et	NOUN
crl-16366	667	21	al	al	PROPN
crl-16366	667	22	.	.	PROPN
crl-16366	667	23	,	,	PUNCT
crl-16366	667	24	“	"	PUNCT
crl-16366	667	25	e	e	X
crl-16366	667	26	-	-	VERB
crl-16366	667	27	valuating	valuate	VERB
crl-16366	667	28	e	e	NOUN
crl-16366	667	29	-	-	NOUN
crl-16366	667	30	reference	reference	NOUN
crl-16366	667	31	.	.	PUNCT
crl-16366	667	32	”	"	PUNCT
crl-16366	668	1	22	22	NUM
crl-16366	668	2	.	.	PUNCT
crl-16366	668	3	hill	hill	PROPN
crl-16366	668	4	,	,	PUNCT
crl-16366	668	5	hill	hill	PROPN
crl-16366	668	6	,	,	PUNCT
crl-16366	668	7	and	and	CCONJ
crl-16366	668	8	sherman	sherman	PROPN
crl-16366	668	9	,	,	PUNCT
crl-16366	668	10	“	"	PUNCT
crl-16366	668	11	text	text	NOUN
crl-16366	668	12	messaging	messaging	NOUN
crl-16366	668	13	in	in	ADP
crl-16366	668	14	an	an	DET
crl-16366	668	15	academic	academic	ADJ
crl-16366	668	16	library	library	NOUN
crl-16366	668	17	,	,	PUNCT
crl-16366	668	18	”	"	PUNCT
crl-16366	668	19	24	24	NUM
crl-16366	668	20	.	.	PUNCT
crl-16366	668	21	23	23	NUM
crl-16366	668	22	.	.	PUNCT
crl-16366	668	23	ibid	ibid	PROPN
crl-16366	668	24	.	.	PUNCT
crl-16366	668	25	,	,	PUNCT
crl-16366	668	26	26	26	NUM
crl-16366	668	27	.	.	NUM
crl-16366	669	1	24	24	NUM
crl-16366	669	2	.	.	PUNCT
crl-16366	670	1	booth	booth	PROPN
crl-16366	670	2	,	,	PUNCT
crl-16366	670	3	“	"	PUNCT
crl-16366	670	4	developing	develop	VERB
crl-16366	670	5	skype	skype	ADV
crl-16366	670	6	-	-	PUNCT
crl-16366	670	7	based	base	VERB
crl-16366	670	8	reference	reference	NOUN
crl-16366	670	9	services	service	NOUN
crl-16366	670	10	,	,	PUNCT
crl-16366	670	11	”	"	PUNCT
crl-16366	670	12	160	160	NUM
crl-16366	670	13	.	.	PUNCT
crl-16366	670	14	25	25	NUM
crl-16366	670	15	.	.	PUNCT
crl-16366	671	1	dee	dee	PROPN
crl-16366	671	2	and	and	CCONJ
crl-16366	671	3	allen	allen	PROPN
crl-16366	671	4	,	,	PUNCT
crl-16366	671	5	“	"	PUNCT
crl-16366	671	6	a	a	DET
crl-16366	671	7	survey	survey	NOUN
crl-16366	671	8	of	of	ADP
crl-16366	671	9	the	the	DET
crl-16366	671	10	usability	usability	NOUN
crl-16366	671	11	of	of	ADP
crl-16366	671	12	digital	digital	ADJ
crl-16366	671	13	reference	reference	NOUN
crl-16366	671	14	services	service	NOUN
crl-16366	671	15	.	.	PUNCT
crl-16366	671	16	”	"	PUNCT
crl-16366	672	1	26	26	NUM
crl-16366	672	2	.	.	PUNCT
crl-16366	673	1	beth	beth	PROPN
crl-16366	673	2	thomsett	thomsett	PROPN
crl-16366	673	3	-	-	PUNCT
crl-16366	673	4	scott	scott	PROPN
crl-16366	673	5	,	,	PUNCT
crl-16366	673	6	“	"	PUNCT
crl-16366	673	7	if	if	SCONJ
crl-16366	673	8	you	you	PRON
crl-16366	673	9	ask	ask	VERB
crl-16366	673	10	,	,	PUNCT
crl-16366	673	11	i	i	PRON
crl-16366	673	12	will	will	AUX
crl-16366	673	13	tell	tell	VERB
crl-16366	673	14	you	you	PRON
crl-16366	673	15	:	:	PUNCT
crl-16366	673	16	future	future	ADJ
crl-16366	673	17	users	user	NOUN
crl-16366	673	18	of	of	ADP
crl-16366	673	19	virtual	virtual	ADJ
crl-16366	673	20	reference	reference	NOUN
crl-16366	673	21	share	share	VERB
crl-16366	673	22	their	their	PRON
crl-16366	673	23	thoughts	thought	NOUN
crl-16366	673	24	on	on	ADP
crl-16366	673	25	the	the	DET
crl-16366	673	26	design	design	NOUN
crl-16366	673	27	,	,	PUNCT
crl-16366	673	28	operation	operation	NOUN
crl-16366	673	29	,	,	PUNCT
crl-16366	673	30	and	and	CCONJ
crl-16366	673	31	marketing	marketing	NOUN
crl-16366	673	32	of	of	ADP
crl-16366	673	33	virtual	virtual	ADJ
crl-16366	673	34	reference	reference	NOUN
crl-16366	673	35	,	,	PUNCT
crl-16366	673	36	”	"	PUNCT
crl-16366	673	37	in	in	ADP
crl-16366	673	38	the	the	DET
crl-16366	673	39	virtual	virtual	ADJ
crl-16366	673	40	experience	experience	NOUN
crl-16366	673	41	:	:	PUNCT
crl-16366	673	42	integrating	integrate	VERB
crl-16366	673	43	theory	theory	NOUN
crl-16366	673	44	into	into	ADP
crl-16366	673	45	practice	practice	NOUN
crl-16366	673	46	,	,	PUNCT
crl-16366	673	47	eds	ed	NOUN
crl-16366	673	48	.	.	PUNCT
crl-16366	674	1	r.	r.	PROPN
crl-16366	674	2	david	david	PROPN
crl-16366	674	3	lankes	lankes	PROPN
crl-16366	674	4	,	,	PUNCT
crl-16366	674	5	joseph	joseph	PROPN
crl-16366	674	6	janes	janes	PROPN
crl-16366	674	7	,	,	PUNCT
crl-16366	674	8	linda	linda	PROPN
crl-16366	674	9	c.	c.	PROPN
crl-16366	674	10	smith	smith	PROPN
crl-16366	674	11	,	,	PUNCT
crl-16366	674	12	and	and	CCONJ
crl-16366	674	13	christina	christina	PROPN
crl-16366	674	14	m.	m.	PROPN
crl-16366	674	15	finneran	finneran	PROPN
crl-16366	674	16	.	.	PUNCT
crl-16366	675	1	(	(	PUNCT
crl-16366	675	2	new	new	PROPN
crl-16366	675	3	york	york	PROPN
crl-16366	675	4	:	:	PUNCT
crl-16366	675	5	neal	neal	NOUN
crl-16366	675	6	-	-	PUNCT
crl-16366	675	7	schuman	schuman	PROPN
crl-16366	675	8	,	,	PUNCT
crl-16366	675	9	2004	2004	NUM
crl-16366	675	10	):	):	PUNCT
crl-16366	675	11	63–86	63–86	NUM
crl-16366	675	12	.	.	NUM
crl-16366	675	13	27	27	NUM
crl-16366	675	14	.	.	PUNCT
crl-16366	676	1	claire	claire	PROPN
crl-16366	676	2	warwick	warwick	PROPN
crl-16366	676	3	et	et	PROPN
crl-16366	677	1	al	al	PROPN
crl-16366	677	2	.	.	PROPN
crl-16366	677	3	,	,	PUNCT
crl-16366	677	4	“	"	PUNCT
crl-16366	677	5	cognitive	cognitive	ADJ
crl-16366	677	6	economy	economy	NOUN
crl-16366	677	7	and	and	CCONJ
crl-16366	677	8	satisficing	satisficing	NOUN
crl-16366	677	9	in	in	ADP
crl-16366	677	10	information	information	NOUN
crl-16366	677	11	seeking	seek	VERB
crl-16366	677	12	:	:	PUNCT
crl-16366	677	13	a	a	DET
crl-16366	677	14	longitudinal	longitudinal	ADJ
crl-16366	677	15	study	study	NOUN
crl-16366	677	16	of	of	ADP
crl-16366	677	17	undergraduate	undergraduate	ADJ
crl-16366	677	18	information	information	NOUN
crl-16366	677	19	behavior	behavior	NOUN
crl-16366	677	20	,	,	PUNCT
crl-16366	677	21	”	"	PUNCT
crl-16366	677	22	journal	journal	NOUN
crl-16366	677	23	of	of	ADP
crl-16366	677	24	the	the	DET
crl-16366	677	25	american	american	ADJ
crl-16366	677	26	society	society	NOUN
crl-16366	677	27	for	for	ADP
crl-16366	677	28	information	information	NOUN
crl-16366	677	29	science	science	NOUN
crl-16366	677	30	&	&	CCONJ
crl-16366	677	31	technology	technology	PROPN
crl-16366	677	32	60	60	NUM
crl-16366	677	33	(	(	PUNCT
crl-16366	677	34	2009	2009	NUM
crl-16366	677	35	):	):	PUNCT
crl-16366	677	36	2409	2409	NUM
crl-16366	677	37	.	.	PUNCT
crl-16366	678	1	28	28	X
crl-16366	678	2	.	.	PUNCT
crl-16366	679	1	joseph	joseph	PROPN
crl-16366	679	2	janes	janes	PROPN
crl-16366	679	3	,	,	PUNCT
crl-16366	679	4	“	"	PUNCT
crl-16366	679	5	digital	digital	ADJ
crl-16366	679	6	reference	reference	NOUN
crl-16366	679	7	:	:	PUNCT
crl-16366	679	8	reference	reference	NOUN
crl-16366	679	9	librarians	librarian	NOUN
crl-16366	679	10	’	’	PART
crl-16366	679	11	experiences	experience	NOUN
crl-16366	679	12	and	and	CCONJ
crl-16366	679	13	attitudes	attitude	NOUN
crl-16366	679	14	,	,	PUNCT
crl-16366	679	15	”	"	PUNCT
crl-16366	679	16	journal	journal	NOUN
crl-16366	679	17	of	of	ADP
crl-16366	679	18	the	the	DET
crl-16366	679	19	american	american	ADJ
crl-16366	679	20	society	society	NOUN
crl-16366	679	21	for	for	ADP
crl-16366	679	22	information	information	NOUN
crl-16366	679	23	science	science	NOUN
crl-16366	679	24	and	and	CCONJ
crl-16366	679	25	technology	technology	NOUN
crl-16366	679	26	53	53	NUM
crl-16366	679	27	(	(	PUNCT
crl-16366	679	28	2002	2002	NUM
crl-16366	679	29	):	):	PUNCT
crl-16366	679	30	549–66	549–66	PROPN
crl-16366	679	31	;	;	PUNCT
crl-16366	679	32	i.j	i.j	PROPN
crl-16366	679	33	.	.	PROPN
crl-16366	679	34	lee	lee	PROPN
crl-16366	679	35	,	,	PUNCT
crl-16366	679	36	“	"	PUNCT
crl-16366	679	37	do	do	VERB
crl-16366	679	38	virtual	virtual	ADJ
crl-16366	679	39	reference	reference	NOUN
crl-16366	679	40	librarians	librarian	VERB
crl-16366	679	41	dream	dream	NOUN
crl-16366	679	42	of	of	ADP
crl-16366	679	43	virtual	virtual	ADJ
crl-16366	679	44	reference	reference	NOUN
crl-16366	679	45	questions	question	NOUN
crl-16366	679	46	?	?	PUNCT
crl-16366	680	1	a	a	DET
crl-16366	680	2	qualitative	qualitative	ADJ
crl-16366	680	3	and	and	CCONJ
crl-16366	680	4	quantitative	quantitative	ADJ
crl-16366	680	5	analysis	analysis	NOUN
crl-16366	680	6	of	of	ADP
crl-16366	680	7	email	email	NOUN
crl-16366	680	8	and	and	CCONJ
crl-16366	680	9	chat	chat	VERB
crl-16366	680	10	reference	reference	NOUN
crl-16366	680	11	,	,	PUNCT
crl-16366	680	12	”	"	PUNCT
crl-16366	680	13	australian	australian	ADJ
crl-16366	680	14	academic	academic	ADJ
crl-16366	680	15	and	and	CCONJ
crl-16366	680	16	research	research	NOUN
crl-16366	680	17	libraries	library	NOUN
crl-16366	680	18	35	35	NUM
crl-16366	680	19	(	(	PUNCT
crl-16366	680	20	2004	2004	NUM
crl-16366	680	21	):	):	PUNCT
crl-16366	680	22	95–110	95–110	PROPN
crl-16366	680	23	;	;	PUNCT
crl-16366	680	24	joseph	joseph	PROPN
crl-16366	680	25	e.	e.	PROPN
crl-16366	680	26	straw	straw	PROPN
crl-16366	680	27	,	,	PUNCT
crl-16366	680	28	“	"	PUNCT
crl-16366	680	29	a	a	DET
crl-16366	680	30	virtual	virtual	ADJ
crl-16366	680	31	understanding	understanding	NOUN
crl-16366	680	32	:	:	PUNCT
crl-16366	680	33	the	the	DET
crl-16366	680	34	reference	reference	NOUN
crl-16366	680	35	interview	interview	NOUN
crl-16366	680	36	and	and	CCONJ
crl-16366	680	37	question	question	VERB
crl-16366	680	38	negotiation	negotiation	NOUN
crl-16366	680	39	in	in	ADP
crl-16366	680	40	the	the	DET
crl-16366	680	41	digital	digital	ADJ
crl-16366	680	42	age	age	NOUN
crl-16366	680	43	,	,	PUNCT
crl-16366	680	44	”	"	PUNCT
crl-16366	680	45	reference	reference	NOUN
crl-16366	680	46	&	&	CCONJ
crl-16366	680	47	user	user	NOUN
crl-16366	680	48	services	service	NOUN
crl-16366	680	49	quarterly	quarterly	ADJ
crl-16366	680	50	39	39	NUM
crl-16366	680	51	(	(	PUNCT
crl-16366	680	52	2000	2000	NUM
crl-16366	680	53	):	):	PUNCT
crl-16366	680	54	376–79	376–79	ADV
crl-16366	680	55	;	;	PUNCT
crl-16366	680	56	jo	jo	PROPN
crl-16366	680	57	kibbee	kibbee	PROPN
crl-16366	680	58	,	,	PUNCT
crl-16366	680	59	david	david	PROPN
crl-16366	680	60	ward	ward	PROPN
crl-16366	680	61	,	,	PUNCT
crl-16366	680	62	and	and	CCONJ
crl-16366	680	63	wei	wei	PROPN
crl-16366	680	64	ma	ma	PROPN
crl-16366	680	65	,	,	PUNCT
crl-16366	680	66	“	"	PUNCT
crl-16366	680	67	virtual	virtual	ADJ
crl-16366	680	68	reference	reference	NOUN
crl-16366	680	69	,	,	PUNCT
crl-16366	680	70	real	real	ADJ
crl-16366	680	71	data	datum	NOUN
crl-16366	680	72	:	:	PUNCT
crl-16366	680	73	results	result	NOUN
crl-16366	680	74	of	of	ADP
crl-16366	680	75	a	a	DET
crl-16366	680	76	pilot	pilot	NOUN
crl-16366	680	77	study	study	NOUN
crl-16366	680	78	,	,	PUNCT
crl-16366	680	79	”	"	PUNCT
crl-16366	680	80	reference	reference	NOUN
crl-16366	680	81	services	service	NOUN
crl-16366	680	82	review	review	VERB
crl-16366	680	83	30	30	NUM
crl-16366	680	84	,	,	PUNCT
crl-16366	680	85	no	no	NOUN
crl-16366	680	86	.	.	NOUN
crl-16366	680	87	1	1	NUM
crl-16366	680	88	(	(	PUNCT
crl-16366	680	89	2002	2002	NUM
crl-16366	680	90	):	):	PUNCT
crl-16366	680	91	35–36	35–36	NUM
crl-16366	680	92	;	;	PUNCT
crl-16366	680	93	kirsti	kirsti	PROPN
crl-16366	680	94	nilsen	nilsen	PROPN
crl-16366	680	95	,	,	PUNCT
crl-16366	680	96	“	"	PUNCT
crl-16366	680	97	the	the	DET
crl-16366	680	98	library	library	NOUN
crl-16366	680	99	visit	visit	NOUN
crl-16366	680	100	study	study	NOUN
crl-16366	680	101	:	:	PUNCT
crl-16366	680	102	user	user	NOUN
crl-16366	680	103	experiences	experience	NOUN
crl-16366	680	104	at	at	ADP
crl-16366	680	105	the	the	DET
crl-16366	680	106	virtual	virtual	ADJ
crl-16366	680	107	reference	reference	NOUN
crl-16366	680	108	desk	desk	NOUN
crl-16366	680	109	,	,	PUNCT
crl-16366	680	110	”	"	PUNCT
crl-16366	680	111	information	information	NOUN
crl-16366	680	112	research	research	NOUN
crl-16366	680	113	9	9	NUM
crl-16366	680	114	,	,	PUNCT
crl-16366	680	115	no	no	NOUN
crl-16366	680	116	.	.	NOUN
crl-16366	680	117	2	2	NUM
crl-16366	680	118	(	(	PUNCT
crl-16366	680	119	2004	2004	NUM
crl-16366	680	120	)	)	PUNCT
crl-16366	680	121	,	,	PUNCT
crl-16366	680	122	available	available	ADJ
crl-16366	680	123	online	online	ADV
crl-16366	680	124	at	at	ADP
crl-16366	680	125	http://informationr.net/	http://informationr.net/	PROPN
crl-16366	680	126	ir/9	ir/9	PROPN
crl-16366	680	127	-	-	PUNCT
crl-16366	680	128	2	2	NUM
crl-16366	680	129	/	/	SYM
crl-16366	680	130	paper171.html	paper171.html	PROPN
crl-16366	680	131	[	[	X
crl-16366	680	132	accessed	access	VERB
crl-16366	680	133	7	7	NUM
crl-16366	680	134	january	january	NOUN
crl-16366	680	135	2013	2013	NUM
crl-16366	680	136	]	]	PUNCT
crl-16366	680	137	.	.	PUNCT
crl-16366	681	1	29	29	NUM
crl-16366	681	2	.	.	PUNCT
crl-16366	681	3	wendy	wendy	PROPN
crl-16366	681	4	diamond	diamond	NOUN
crl-16366	681	5	and	and	CCONJ
crl-16366	681	6	barbara	barbara	PROPN
crl-16366	681	7	pease	pease	PROPN
crl-16366	681	8	,	,	PUNCT
crl-16366	681	9	“	"	PUNCT
crl-16366	681	10	digital	digital	ADJ
crl-16366	681	11	reference	reference	NOUN
crl-16366	681	12	:	:	PUNCT
crl-16366	681	13	a	a	DET
crl-16366	681	14	case	case	NOUN
crl-16366	681	15	study	study	NOUN
crl-16366	681	16	of	of	ADP
crl-16366	681	17	question	question	NOUN
crl-16366	681	18	types	type	NOUN
crl-16366	681	19	in	in	ADP
crl-16366	681	20	an	an	DET
crl-16366	681	21	academic	academic	ADJ
crl-16366	681	22	library	library	NOUN
crl-16366	681	23	,	,	PUNCT
crl-16366	681	24	”	"	PUNCT
crl-16366	681	25	reference	reference	NOUN
crl-16366	681	26	services	service	NOUN
crl-16366	681	27	review	review	NOUN
crl-16366	681	28	29	29	NUM
crl-16366	681	29	(	(	PUNCT
crl-16366	681	30	2001	2001	NUM
crl-16366	681	31	):	):	PUNCT
crl-16366	681	32	210–19	210–19	NOUN
crl-16366	681	33	;	;	PUNCT
crl-16366	681	34	s.m	s.m	PROPN
crl-16366	681	35	.	.	PROPN
crl-16366	681	36	gray	gray	PROPN
crl-16366	681	37	,	,	PUNCT
crl-16366	681	38	“	"	PUNCT
crl-16366	681	39	virtual	virtual	ADJ
crl-16366	681	40	reference	reference	NOUN
crl-16366	681	41	services	service	NOUN
crl-16366	681	42	:	:	PUNCT
crl-16366	681	43	directions	direction	NOUN
crl-16366	681	44	and	and	CCONJ
crl-16366	681	45	agendas	agenda	NOUN
crl-16366	681	46	,	,	PUNCT
crl-16366	681	47	”	"	PUNCT
crl-16366	681	48	reference	reference	NOUN
crl-16366	681	49	&	&	CCONJ
crl-16366	681	50	user	user	NOUN
crl-16366	681	51	services	service	NOUN
crl-16366	681	52	quarterly	quarterly	ADJ
crl-16366	681	53	39	39	NUM
crl-16366	681	54	(	(	PUNCT
crl-16366	681	55	2000	2000	NUM
crl-16366	681	56	):	):	PUNCT
crl-16366	681	57	367–75	367–75	NUM
crl-16366	681	58	.	.	PUNCT
crl-16366	682	1	30	30	NUM
crl-16366	682	2	.	.	PUNCT
crl-16366	683	1	david	david	PROPN
crl-16366	683	2	ward	ward	PROPN
crl-16366	683	3	,	,	PUNCT
crl-16366	683	4	“	"	PUNCT
crl-16366	683	5	measuring	measure	VERB
crl-16366	683	6	the	the	DET
crl-16366	683	7	completeness	completeness	NOUN
crl-16366	683	8	of	of	ADP
crl-16366	683	9	reference	reference	NOUN
crl-16366	683	10	transactions	transaction	NOUN
crl-16366	683	11	in	in	ADP
crl-16366	683	12	online	online	ADJ
crl-16366	683	13	chats	chat	NOUN
crl-16366	683	14	:	:	PUNCT
crl-16366	683	15	results	result	NOUN
crl-16366	683	16	of	of	ADP
crl-16366	683	17	an	an	DET
crl-16366	683	18	unobtrusive	unobtrusive	ADJ
crl-16366	683	19	study	study	NOUN
crl-16366	683	20	,	,	PUNCT
crl-16366	683	21	”	"	PUNCT
crl-16366	683	22	reference	reference	NOUN
crl-16366	683	23	&	&	CCONJ
crl-16366	683	24	user	user	NOUN
crl-16366	683	25	services	service	NOUN
crl-16366	683	26	quarterly	quarterly	ADV
crl-16366	683	27	44	44	NUM
crl-16366	683	28	(	(	PUNCT
crl-16366	683	29	2004	2004	NUM
crl-16366	683	30	):	):	PUNCT
crl-16366	683	31	46–56	46–56	NUM
crl-16366	683	32	.	.	PUNCT
crl-16366	683	33	31	31	NUM
crl-16366	683	34	.	.	PUNCT
crl-16366	684	1	nahyun	nahyun	PROPN
crl-16366	684	2	kwon	kwon	PROPN
crl-16366	684	3	,	,	PUNCT
crl-16366	684	4	“	"	PUNCT
crl-16366	684	5	public	public	ADJ
crl-16366	684	6	library	library	NOUN
crl-16366	684	7	patrons	patron	NOUN
crl-16366	684	8	’	'	PUNCT
crl-16366	684	9	use	use	NOUN
crl-16366	684	10	of	of	ADP
crl-16366	684	11	collaborative	collaborative	ADJ
crl-16366	684	12	chat	chat	NOUN
crl-16366	684	13	reference	reference	NOUN
crl-16366	684	14	service	service	NOUN
crl-16366	684	15	:	:	PUNCT
crl-16366	684	16	the	the	DET
crl-16366	684	17	effectiveness	effectiveness	NOUN
crl-16366	684	18	of	of	ADP
crl-16366	684	19	question	question	NOUN
crl-16366	684	20	answering	answer	VERB
crl-16366	684	21	by	by	ADP
crl-16366	684	22	question	question	NOUN
crl-16366	684	23	type	type	NOUN
crl-16366	684	24	,	,	PUNCT
crl-16366	684	25	”	"	PUNCT
crl-16366	684	26	library	library	PROPN
crl-16366	684	27	&	&	CCONJ
crl-16366	684	28	information	information	PROPN
crl-16366	684	29	science	science	PROPN
crl-16366	684	30	research	research	NOUN
crl-16366	684	31	29	29	NUM
crl-16366	684	32	(	(	PUNCT
crl-16366	684	33	2007	2007	NUM
crl-16366	684	34	):	):	PUNCT
crl-16366	684	35	70–91	70–91	NUM
crl-16366	684	36	.	.	NUM
crl-16366	684	37	32	32	NUM
crl-16366	684	38	.	.	PUNCT
crl-16366	685	1	lee	lee	PROPN
crl-16366	685	2	,	,	PUNCT
crl-16366	685	3	“	"	PUNCT
crl-16366	685	4	do	do	AUX
crl-16366	685	5	virtual	virtual	ADJ
crl-16366	685	6	reference	reference	NOUN
crl-16366	685	7	librarians	librarian	VERB
crl-16366	685	8	dream	dream	NOUN
crl-16366	685	9	of	of	ADP
crl-16366	685	10	virtual	virtual	ADJ
crl-16366	685	11	reference	reference	NOUN
crl-16366	685	12	questions	question	NOUN
crl-16366	685	13	?	?	PUNCT
crl-16366	685	14	”	"	PUNCT
crl-16366	686	1	33	33	NUM
crl-16366	686	2	.	.	PROPN
crl-16366	686	3	hill	hill	PROPN
crl-16366	686	4	,	,	PUNCT
crl-16366	686	5	hill	hill	PROPN
crl-16366	686	6	,	,	PUNCT
crl-16366	686	7	and	and	CCONJ
crl-16366	686	8	sherman	sherman	PROPN
crl-16366	686	9	,	,	PUNCT
crl-16366	686	10	“	"	PUNCT
crl-16366	686	11	text	text	NOUN
crl-16366	686	12	messaging	messaging	NOUN
crl-16366	686	13	in	in	ADP
crl-16366	686	14	an	an	DET
crl-16366	686	15	academic	academic	ADJ
crl-16366	686	16	library	library	NOUN
crl-16366	686	17	,	,	PUNCT
crl-16366	686	18	”	"	PUNCT
crl-16366	686	19	25	25	NUM
crl-16366	686	20	.	.	PUNCT
crl-16366	687	1	34	34	NUM
crl-16366	687	2	.	.	PUNCT
crl-16366	688	1	chow	chow	PROPN
crl-16366	688	2	and	and	CCONJ
crl-16366	688	3	croxton	croxton	PROPN
crl-16366	688	4	,	,	PUNCT
crl-16366	688	5	“	"	PUNCT
crl-16366	688	6	information	information	NOUN
crl-16366	688	7	-	-	PUNCT
crl-16366	688	8	seeking	seek	VERB
crl-16366	688	9	behavior	behavior	NOUN
crl-16366	688	10	and	and	CCONJ
crl-16366	688	11	reference	reference	NOUN
crl-16366	688	12	medium	medium	NOUN
crl-16366	688	13	preferences	preference	NOUN
crl-16366	688	14	.	.	PUNCT
crl-16366	688	15	”	"	PUNCT
crl-16366	689	1	35	35	NUM
crl-16366	689	2	.	.	PUNCT
crl-16366	689	3	marguerite	marguerite	PROPN
crl-16366	689	4	reardon	reardon	PROPN
crl-16366	689	5	,	,	PUNCT
crl-16366	689	6	“	"	PUNCT
crl-16366	689	7	text	text	NOUN
crl-16366	689	8	messaging	messaging	NOUN
crl-16366	689	9	explodes	explode	NOUN
crl-16366	689	10	in	in	ADP
crl-16366	689	11	america	america	PROPN
crl-16366	689	12	,	,	PUNCT
crl-16366	689	13	”	"	PUNCT
crl-16366	689	14	cbs	cbs	PROPN
crl-16366	689	15	news	news	PROPN
crl-16366	689	16	,	,	PUNCT
crl-16366	689	17	available	available	ADJ
crl-16366	689	18	online	online	ADV
crl-16366	689	19	at	at	ADP
crl-16366	689	20	www.cbsnews.com/stories/2008/09/23/teh/cnettechnews/main4471183.shtml	www.cbsnews.com/stories/2008/09/23/teh/cnettechnews/main4471183.shtml	NOUN
crl-16366	690	1	[	[	X
crl-16366	690	2	accessed	access	VERB
crl-16366	690	3	20	20	NUM
crl-16366	690	4	june	june	PROPN
crl-16366	690	5	2012	2012	NUM
crl-16366	690	6	,	,	PUNCT
crl-16366	690	7	last	last	ADV
crl-16366	690	8	modified	modify	VERB
crl-16366	690	9	2	2	NUM
crl-16366	690	10	april	april	NOUN
crl-16366	690	11	2009	2009	NUM
crl-16366	690	12	]	]	PUNCT
crl-16366	690	13	.	.	PUNCT
crl-16366	691	1	36	36	NUM
crl-16366	691	2	.	.	X
crl-16366	691	3	booth	booth	PROPN
crl-16366	691	4	,	,	PUNCT
crl-16366	691	5	“	"	PUNCT
crl-16366	691	6	developing	develop	VERB
crl-16366	691	7	skype	skype	ADV
crl-16366	691	8	-	-	PUNCT
crl-16366	691	9	based	base	VERB
crl-16366	691	10	reference	reference	NOUN
crl-16366	691	11	services	service	NOUN
crl-16366	691	12	,	,	PUNCT
crl-16366	691	13	”	"	PUNCT
crl-16366	691	14	157	157	NUM
crl-16366	691	15	.	.	PUNCT
crl-16366	691	16	37	37	NUM
crl-16366	691	17	.	.	PUNCT
crl-16366	691	18	ibid	ibid	VERB
crl-16366	691	19	.	.	PUNCT
crl-16366	692	1	;	;	PUNCT
crl-16366	692	2	chow	chow	PROPN
crl-16366	692	3	and	and	CCONJ
crl-16366	692	4	croxton	croxton	NOUN
crl-16366	692	5	,	,	PUNCT
crl-16366	692	6	“	"	PUNCT
crl-16366	692	7	information	information	NOUN
crl-16366	692	8	-	-	PUNCT
crl-16366	692	9	seeking	seek	VERB
crl-16366	692	10	behavior	behavior	NOUN
crl-16366	692	11	and	and	CCONJ
crl-16366	692	12	reference	reference	NOUN
crl-16366	692	13	medium	medium	NOUN
crl-16366	692	14	preferences	preference	NOUN
crl-16366	692	15	.	.	PUNCT
crl-16366	692	16	”	"	PUNCT
crl-16366	693	1	38	38	NUM
crl-16366	693	2	.	.	PUNCT
crl-16366	693	3	ward	ward	NOUN
crl-16366	693	4	,	,	PUNCT
crl-16366	693	5	“	"	PUNCT
crl-16366	693	6	why	why	SCONJ
crl-16366	693	7	users	user	NOUN
crl-16366	693	8	choose	choose	VERB
crl-16366	693	9	chat	chat	NOUN
crl-16366	693	10	,	,	PUNCT
crl-16366	693	11	”	"	PUNCT
crl-16366	693	12	37	37	NUM
crl-16366	693	13	.	.	NUM
crl-16366	693	14	39	39	NUM
crl-16366	693	15	.	.	PUNCT
crl-16366	694	1	chow	chow	NOUN
crl-16366	694	2	and	and	CCONJ
crl-16366	694	3	croxton	croxton	PROPN
crl-16366	694	4	,	,	PUNCT
crl-16366	694	5	“	"	PUNCT
crl-16366	694	6	information	information	NOUN
crl-16366	694	7	-	-	PUNCT
crl-16366	694	8	seeking	seek	VERB
crl-16366	694	9	behavior	behavior	NOUN
crl-16366	694	10	and	and	CCONJ
crl-16366	694	11	reference	reference	NOUN
crl-16366	694	12	medium	medium	NOUN
crl-16366	694	13	preferences	preference	NOUN
crl-16366	694	14	,	,	PUNCT
crl-16366	694	15	”	"	PUNCT
crl-16366	694	16	257	257	NUM
crl-16366	694	17	.	.	NUM
crl-16366	694	18	40	40	NUM
crl-16366	694	19	.	.	PUNCT
crl-16366	694	20	ibid	ibid	VERB
crl-16366	694	21	.	.	PUNCT
crl-16366	695	1	41	41	NUM
crl-16366	695	2	.	.	PUNCT
crl-16366	696	1	herbert	herbert	PROPN
crl-16366	696	2	poole	poole	PROPN
crl-16366	696	3	,	,	PUNCT
crl-16366	696	4	theories	theory	NOUN
crl-16366	696	5	of	of	ADP
crl-16366	696	6	the	the	DET
crl-16366	696	7	middle	middle	ADJ
crl-16366	696	8	range	range	NOUN
crl-16366	696	9	(	(	PUNCT
crl-16366	696	10	norwood	norwood	NOUN
crl-16366	696	11	,	,	PUNCT
crl-16366	696	12	n.j	n.j	PROPN
crl-16366	696	13	.	.	PROPN
crl-16366	696	14	:	:	PUNCT
crl-16366	696	15	ablex	ablex	PROPN
crl-16366	696	16	,	,	PUNCT
crl-16366	696	17	1985	1985	NUM
crl-16366	696	18	)	)	PUNCT
crl-16366	696	19	.	.	PUNCT
crl-16366	697	1	42	42	NUM
crl-16366	697	2	.	.	PUNCT
crl-16366	698	1	nancy	nancy	PROPN
crl-16366	698	2	j.	j.	PROPN
crl-16366	698	3	young	young	PROPN
crl-16366	698	4	and	and	CCONJ
crl-16366	698	5	marilyn	marilyn	PROPN
crl-16366	698	6	von	von	PROPN
crl-16366	698	7	seggern	seggern	PROPN
crl-16366	698	8	,	,	PUNCT
crl-16366	698	9	“	"	PUNCT
crl-16366	698	10	general	general	ADJ
crl-16366	698	11	information	information	NOUN
crl-16366	698	12	seeking	seek	VERB
crl-16366	698	13	in	in	ADP
crl-16366	698	14	changing	change	VERB
crl-16366	698	15	times	time	NOUN
crl-16366	698	16	:	:	PUNCT
crl-16366	698	17	a	a	DET
crl-16366	698	18	focus	focus	NOUN
crl-16366	698	19	group	group	NOUN
crl-16366	698	20	study	study	NOUN
crl-16366	698	21	,	,	PUNCT
crl-16366	698	22	”	"	PUNCT
crl-16366	698	23	reference	reference	NOUN
crl-16366	698	24	&	&	CCONJ
crl-16366	698	25	user	user	NOUN
crl-16366	698	26	services	service	NOUN
crl-16366	698	27	quarterly	quarterly	ADJ
crl-16366	698	28	41	41	NUM
crl-16366	698	29	,	,	PUNCT
crl-16366	698	30	no	no	NOUN
crl-16366	698	31	.	.	NOUN
crl-16366	698	32	2	2	NUM
crl-16366	698	33	(	(	PUNCT
crl-16366	698	34	winter	winter	NOUN
crl-16366	698	35	2001	2001	NUM
crl-16366	698	36	):	):	PUNCT
crl-16366	698	37	159–69	159–69	NUM
crl-16366	698	38	.	.	PUNCT
crl-16366	699	1	43	43	NUM
crl-16366	699	2	.	.	PUNCT
crl-16366	700	1	chow	chow	PROPN
crl-16366	700	2	and	and	CCONJ
crl-16366	700	3	croxton	croxton	PROPN
crl-16366	700	4	,	,	PUNCT
crl-16366	700	5	“	"	PUNCT
crl-16366	700	6	information	information	NOUN
crl-16366	700	7	-	-	PUNCT
crl-16366	700	8	seeking	seek	VERB
crl-16366	700	9	behavior	behavior	NOUN
crl-16366	700	10	and	and	CCONJ
crl-16366	700	11	reference	reference	NOUN
crl-16366	700	12	medium	medium	NOUN
crl-16366	700	13	preferences	preference	NOUN
crl-16366	700	14	.	.	PUNCT
crl-16366	700	15	”	"	PUNCT
crl-16366	701	1	44	44	NUM
crl-16366	701	2	.	.	PUNCT
crl-16366	702	1	patrick	patrick	PROPN
crl-16366	702	2	jordan	jordan	PROPN
crl-16366	702	3	,	,	PUNCT
crl-16366	702	4	an	an	DET
crl-16366	702	5	introduction	introduction	NOUN
crl-16366	702	6	to	to	ADP
crl-16366	702	7	usability	usability	NOUN
crl-16366	702	8	(	(	PUNCT
crl-16366	702	9	philadelphia	philadelphia	PROPN
crl-16366	702	10	,	,	PUNCT
crl-16366	702	11	pa	pa	PROPN
crl-16366	702	12	.	.	PROPN
crl-16366	702	13	:	:	PUNCT
crl-16366	702	14	taylor	taylor	PROPN
crl-16366	702	15	&	&	CCONJ
crl-16366	702	16	francis	francis	PROPN
crl-16366	702	17	,	,	PUNCT
crl-16366	702	18	1998	1998	NUM
crl-16366	702	19	)	)	PUNCT
crl-16366	702	20	.	.	PUNCT
crl-16366	703	1	45	45	NUM
crl-16366	703	2	.	.	PUNCT
crl-16366	704	1	warwick	warwick	PROPN
crl-16366	704	2	et	et	PROPN
crl-16366	705	1	al	al	PROPN
crl-16366	705	2	.	.	PROPN
crl-16366	705	3	,	,	PUNCT
crl-16366	705	4	“	"	PUNCT
crl-16366	705	5	cognitive	cognitive	ADJ
crl-16366	705	6	economy	economy	NOUN
crl-16366	705	7	and	and	CCONJ
crl-16366	705	8	satisficing	satisficing	NOUN
crl-16366	705	9	in	in	ADP
crl-16366	705	10	information	information	NOUN
crl-16366	705	11	seeking	seek	VERB
crl-16366	705	12	.	.	PUNCT
crl-16366	705	13	”	"	PUNCT
crl-16366	706	1	46	46	NUM
crl-16366	706	2	.	.	PUNCT
crl-16366	707	1	poole	poole	NOUN
crl-16366	707	2	,	,	PUNCT
crl-16366	707	3	theories	theory	NOUN
crl-16366	707	4	of	of	ADP
crl-16366	707	5	the	the	DET
crl-16366	707	6	middle	middle	ADJ
crl-16366	707	7	range	range	NOUN
crl-16366	707	8	.	.	PUNCT