id sid tid token lemma pos crl-16378 1 1 616 616 NUM crl-16378 1 2 invoking invoke VERB crl-16378 1 3 the the DET crl-16378 1 4 user user NOUN crl-16378 1 5 from from ADP crl-16378 1 6 data datum NOUN crl-16378 1 7 to to PART crl-16378 1 8 design design VERB crl-16378 1 9 nadaleen nadaleen NUM crl-16378 1 10 tempelman tempelman NOUN crl-16378 1 11 - - PUNCT crl-16378 1 12 kluit kluit NOUN crl-16378 1 13 and and CCONJ crl-16378 1 14 alexa alexa ADP crl-16378 1 15 pearce pearce PROPN crl-16378 1 16 nadaleen nadaleen NUM crl-16378 1 17 tempelman tempelman ADJ crl-16378 1 18 - - PUNCT crl-16378 1 19 kluit kluit NOUN crl-16378 1 20 is be AUX crl-16378 1 21 discovery discovery PROPN crl-16378 1 22 & & CCONJ crl-16378 1 23 digital digital ADJ crl-16378 1 24 access access NOUN crl-16378 1 25 librarian librarian NOUN crl-16378 1 26 at at ADP crl-16378 1 27 new new PROPN crl-16378 1 28 york york PROPN crl-16378 1 29 university university PROPN crl-16378 1 30 , , PUNCT crl-16378 1 31 e e NOUN crl-16378 1 32 - - NOUN crl-16378 1 33 mail mail NOUN crl-16378 1 34 : : PUNCT crl-16378 1 35 ntk2@nyu.edu ntk2@nyu.edu X crl-16378 1 36 ; ; PUNCT crl-16378 1 37 alexa alexa ADP crl-16378 1 38 pearce pearce PROPN crl-16378 1 39 is be AUX crl-16378 1 40 librarian librarian ADJ crl-16378 1 41 for for ADP crl-16378 1 42 history history NOUN crl-16378 1 43 & & CCONJ crl-16378 1 44 american american PROPN crl-16378 1 45 culture culture PROPN crl-16378 1 46 at at ADP crl-16378 1 47 the the DET crl-16378 1 48 university university PROPN crl-16378 1 49 of of ADP crl-16378 1 50 michigan michigan PROPN crl-16378 1 51 library library PROPN crl-16378 1 52 , , PUNCT crl-16378 1 53 e e NOUN crl-16378 1 54 - - NOUN crl-16378 1 55 mail mail NOUN crl-16378 1 56 : : PUNCT crl-16378 1 57 alexap@umich.edu alexap@umich.edu NOUN crl-16378 1 58 . . PUNCT crl-16378 2 1 © © ADJ crl-16378 2 2 2014 2014 NUM crl-16378 2 3 nadaleen nadaleen NUM crl-16378 2 4 tempelman tempelman ADJ crl-16378 2 5 - - PUNCT crl-16378 2 6 kluit kluit NOUN crl-16378 2 7 and and CCONJ crl-16378 2 8 alexa alexa ADP crl-16378 2 9 pearce pearce PROPN crl-16378 2 10 , , PUNCT crl-16378 2 11 attributionnoncommercial attributionnoncommercial ADJ crl-16378 2 12 ( ( PUNCT crl-16378 2 13 http://creativecommons.org/licenses/by-nc/3.0/ http://creativecommons.org/licenses/by-nc/3.0/ NUM crl-16378 2 14 ) ) PUNCT crl-16378 2 15 cc cc ADJ crl-16378 2 16 by by ADP crl-16378 2 17 - - PUNCT crl-16378 2 18 nc nc PROPN crl-16378 2 19 personas personas PROPN crl-16378 2 20 , , PUNCT crl-16378 2 21 stemming stem VERB crl-16378 2 22 from from ADP crl-16378 2 23 the the DET crl-16378 2 24 field field NOUN crl-16378 2 25 of of ADP crl-16378 2 26 user user NOUN crl-16378 2 27 - - PUNCT crl-16378 2 28 centered center VERB crl-16378 2 29 design design NOUN crl-16378 2 30 ( ( PUNCT crl-16378 2 31 ucd ucd PROPN crl-16378 2 32 ) ) PUNCT crl-16378 2 33 , , PUNCT crl-16378 2 34 are be AUX crl-16378 2 35 hypothetical hypothetical ADJ crl-16378 2 36 users user NOUN crl-16378 2 37 that that PRON crl-16378 2 38 represent represent VERB crl-16378 2 39 the the DET crl-16378 2 40 behaviors behavior NOUN crl-16378 2 41 , , PUNCT crl-16378 2 42 goals goal NOUN crl-16378 2 43 , , PUNCT crl-16378 2 44 and and CCONJ crl-16378 2 45 values value NOUN crl-16378 2 46 of of ADP crl-16378 2 47 actual actual ADJ crl-16378 2 48 users user NOUN crl-16378 2 49 . . PUNCT crl-16378 3 1 this this DET crl-16378 3 2 study study NOUN crl-16378 3 3 describes describe VERB crl-16378 3 4 the the DET crl-16378 3 5 creation creation NOUN crl-16378 3 6 of of ADP crl-16378 3 7 personas persona NOUN crl-16378 3 8 in in ADP crl-16378 3 9 an an DET crl-16378 3 10 academic academic ADJ crl-16378 3 11 library library NOUN crl-16378 3 12 . . PUNCT crl-16378 4 1 with with ADP crl-16378 4 2 the the DET crl-16378 4 3 goal goal NOUN crl-16378 4 4 of of ADP crl-16378 4 5 leveraging leverage VERB crl-16378 4 6 service service NOUN crl-16378 4 7 - - PUNCT crl-16378 4 8 generated generate VERB crl-16378 4 9 data datum NOUN crl-16378 4 10 , , PUNCT crl-16378 4 11 the the DET crl-16378 4 12 authors author NOUN crl-16378 4 13 coded code VERB crl-16378 4 14 a a DET crl-16378 4 15 sample sample NOUN crl-16378 4 16 of of ADP crl-16378 4 17 chat chat NOUN crl-16378 4 18 reference reference NOUN crl-16378 4 19 transcripts transcript NOUN crl-16378 4 20 , , PUNCT crl-16378 4 21 producing produce VERB crl-16378 4 22 two two NUM crl-16378 4 23 numeric numeric ADJ crl-16378 4 24 values value NOUN crl-16378 4 25 for for ADP crl-16378 4 26 each each PRON crl-16378 4 27 . . PUNCT crl-16378 5 1 the the DET crl-16378 5 2 transcripts transcript NOUN crl-16378 5 3 were be AUX crl-16378 5 4 plotted plot VERB crl-16378 5 5 on on ADP crl-16378 5 6 an an DET crl-16378 5 7 x x PROPN crl-16378 5 8 / / SYM crl-16378 5 9 y y PROPN crl-16378 5 10 graph graph NOUN crl-16378 5 11 where where SCONJ crl-16378 5 12 x x SYM crl-16378 5 13 represented represent VERB crl-16378 5 14 the the DET crl-16378 5 15 nature nature NOUN crl-16378 5 16 of of ADP crl-16378 5 17 the the DET crl-16378 5 18 user user NOUN crl-16378 5 19 ’s ’s PART crl-16378 5 20 information information NOUN crl-16378 5 21 need need NOUN crl-16378 5 22 and and CCONJ crl-16378 5 23 y y PROPN crl-16378 5 24 represented represent VERB crl-16378 5 25 the the DET crl-16378 5 26 nature nature NOUN crl-16378 5 27 of of ADP crl-16378 5 28 the the DET crl-16378 5 29 user user NOUN crl-16378 5 30 ’s ’s PART crl-16378 5 31 motivation motivation NOUN crl-16378 5 32 . . PUNCT crl-16378 6 1 a a DET crl-16378 6 2 k k PROPN crl-16378 6 3 - - PUNCT crl-16378 6 4 means mean NOUN crl-16378 6 5 cluster cluster NOUN crl-16378 6 6 analysis analysis NOUN crl-16378 6 7 of of ADP crl-16378 6 8 the the DET crl-16378 6 9 plotted plot VERB crl-16378 6 10 points point NOUN crl-16378 6 11 produced produce VERB crl-16378 6 12 four four NUM crl-16378 6 13 clusters cluster NOUN crl-16378 6 14 , , PUNCT crl-16378 6 15 which which PRON crl-16378 6 16 served serve VERB crl-16378 6 17 as as ADP crl-16378 6 18 the the DET crl-16378 6 19 personas persona NOUN crl-16378 6 20 ’ ' PUNCT crl-16378 6 21 basis basis NOUN crl-16378 6 22 . . PUNCT crl-16378 7 1 ser ser NOUN crl-16378 7 2 personas persona NOUN crl-16378 7 3 are be AUX crl-16378 7 4 increasingly increasingly ADV crl-16378 7 5 recognized recognize VERB crl-16378 7 6 by by ADP crl-16378 7 7 libraries library NOUN crl-16378 7 8 as as ADP crl-16378 7 9 a a DET crl-16378 7 10 useful useful ADJ crl-16378 7 11 and and CCONJ crl-16378 7 12 meaningful meaningful ADJ crl-16378 7 13 way way NOUN crl-16378 7 14 to to PART crl-16378 7 15 learn learn VERB crl-16378 7 16 about about ADP crl-16378 7 17 and and CCONJ crl-16378 7 18 design design NOUN crl-16378 7 19 services service NOUN crl-16378 7 20 for for ADP crl-16378 7 21 their their PRON crl-16378 7 22 user user NOUN crl-16378 7 23 communities community NOUN crl-16378 7 24 . . PUNCT crl-16378 8 1 while while SCONJ crl-16378 8 2 libraries library NOUN crl-16378 8 3 have have AUX crl-16378 8 4 made make VERB crl-16378 8 5 significant significant ADJ crl-16378 8 6 progress progress NOUN crl-16378 8 7 in in ADP crl-16378 8 8 adopting adopt VERB crl-16378 8 9 a a DET crl-16378 8 10 serviceoriented serviceoriented ADJ crl-16378 8 11 and and CCONJ crl-16378 8 12 user user NOUN crl-16378 8 13 - - PUNCT crl-16378 8 14 centered center VERB crl-16378 8 15 focus focus NOUN crl-16378 8 16 , , PUNCT crl-16378 8 17 they they PRON crl-16378 8 18 remain remain AUX crl-16378 8 19 challenged challenge VERB crl-16378 8 20 by by ADP crl-16378 8 21 the the DET crl-16378 8 22 realities reality NOUN crl-16378 8 23 of of ADP crl-16378 8 24 knowing know VERB crl-16378 8 25 and and CCONJ crl-16378 8 26 meeting meet VERB crl-16378 8 27 the the DET crl-16378 8 28 needs need NOUN crl-16378 8 29 of of ADP crl-16378 8 30 diverse diverse ADJ crl-16378 8 31 and and CCONJ crl-16378 8 32 varied varied ADJ crl-16378 8 33 clientele clientele NOUN crl-16378 8 34 . . PUNCT crl-16378 9 1 for for ADP crl-16378 9 2 many many ADJ crl-16378 9 3 academic academic ADJ crl-16378 9 4 libraries library NOUN crl-16378 9 5 with with ADP crl-16378 9 6 service service NOUN crl-16378 9 7 offerings offering NOUN crl-16378 9 8 across across ADP crl-16378 9 9 multiple multiple ADJ crl-16378 9 10 physical physical ADJ crl-16378 9 11 and and CCONJ crl-16378 9 12 virtual virtual ADJ crl-16378 9 13 locations location NOUN crl-16378 9 14 , , PUNCT crl-16378 9 15 efforts effort NOUN crl-16378 9 16 to to PART crl-16378 9 17 serve serve VERB crl-16378 9 18 a a DET crl-16378 9 19 generic generic ADJ crl-16378 9 20 “ " PUNCT crl-16378 9 21 user user NOUN crl-16378 9 22 ” " PUNCT crl-16378 9 23 are be AUX crl-16378 9 24 insufficient insufficient ADJ crl-16378 9 25 for for ADP crl-16378 9 26 effective effective ADJ crl-16378 9 27 design design NOUN crl-16378 9 28 of of ADP crl-16378 9 29 services service NOUN crl-16378 9 30 and and CCONJ crl-16378 9 31 interfaces interface NOUN crl-16378 9 32 . . PUNCT crl-16378 10 1 personas personas PROPN crl-16378 10 2 , , PUNCT crl-16378 10 3 which which PRON crl-16378 10 4 come come VERB crl-16378 10 5 from from ADP crl-16378 10 6 the the DET crl-16378 10 7 field field NOUN crl-16378 10 8 of of ADP crl-16378 10 9 user user NOUN crl-16378 10 10 - - PUNCT crl-16378 10 11 centered center VERB crl-16378 10 12 design design NOUN crl-16378 10 13 ( ( PUNCT crl-16378 10 14 ucd ucd NOUN crl-16378 10 15 ) ) PUNCT crl-16378 10 16 and and CCONJ crl-16378 10 17 function function NOUN crl-16378 10 18 as as ADP crl-16378 10 19 archetypes archetype NOUN crl-16378 10 20 or or CCONJ crl-16378 10 21 composites composite NOUN crl-16378 10 22 based base VERB crl-16378 10 23 on on ADP crl-16378 10 24 real real ADJ crl-16378 10 25 user user NOUN crl-16378 10 26 goals goal NOUN crl-16378 10 27 and and CCONJ crl-16378 10 28 behaviors behavior NOUN crl-16378 10 29 , , PUNCT crl-16378 10 30 are be AUX crl-16378 10 31 a a DET crl-16378 10 32 tool tool NOUN crl-16378 10 33 holding hold VERB crl-16378 10 34 great great ADJ crl-16378 10 35 potential potential NOUN crl-16378 10 36 for for ADP crl-16378 10 37 libraries library NOUN crl-16378 10 38 in in ADP crl-16378 10 39 understanding understanding NOUN crl-16378 10 40 and and CCONJ crl-16378 10 41 meeting meet VERB crl-16378 10 42 the the DET crl-16378 10 43 needs need NOUN crl-16378 10 44 of of ADP crl-16378 10 45 complex complex ADJ crl-16378 10 46 and and CCONJ crl-16378 10 47 evolving evolve VERB crl-16378 10 48 communities community NOUN crl-16378 10 49 . . PUNCT crl-16378 11 1 the the DET crl-16378 11 2 gradual gradual ADJ crl-16378 11 3 shift shift NOUN crl-16378 11 4 in in ADP crl-16378 11 5 academic academic ADJ crl-16378 11 6 libraries library NOUN crl-16378 11 7 ’ ' PUNCT crl-16378 11 8 service service NOUN crl-16378 11 9 offerings offering NOUN crl-16378 11 10 from from ADP crl-16378 11 11 a a DET crl-16378 11 12 focus focus NOUN crl-16378 11 13 primarily primarily ADV crl-16378 11 14 on on ADP crl-16378 11 15 collections collection NOUN crl-16378 11 16 to to ADP crl-16378 11 17 a a DET crl-16378 11 18 focus focus NOUN crl-16378 11 19 on on ADP crl-16378 11 20 user user NOUN crl-16378 11 21 - - PUNCT crl-16378 11 22 oriented orient VERB crl-16378 11 23 services service NOUN crl-16378 11 24 has have AUX crl-16378 11 25 received receive VERB crl-16378 11 26 attention attention NOUN crl-16378 11 27 throughout throughout ADP crl-16378 11 28 all all DET crl-16378 11 29 areas area NOUN crl-16378 11 30 of of ADP crl-16378 11 31 library library NOUN crl-16378 11 32 activities activity NOUN crl-16378 11 33 and and CCONJ crl-16378 11 34 operations operation NOUN crl-16378 11 35 . . PUNCT crl-16378 12 1 walter walter PROPN crl-16378 12 2 has have AUX crl-16378 12 3 argued argue VERB crl-16378 12 4 , , PUNCT crl-16378 12 5 “ " PUNCT crl-16378 12 6 [ [ X crl-16378 12 7 i]n i]n DET crl-16378 12 8 an an DET crl-16378 12 9 era era NOUN crl-16378 12 10 when when SCONJ crl-16378 12 11 everything everything PRON crl-16378 12 12 we we PRON crl-16378 12 13 know know VERB crl-16378 12 14 about about ADP crl-16378 12 15 how how SCONJ crl-16378 12 16 content content NOUN crl-16378 12 17 is be AUX crl-16378 12 18 created create VERB crl-16378 12 19 , , PUNCT crl-16378 12 20 acquired acquire VERB crl-16378 12 21 , , PUNCT crl-16378 12 22 accessed access VERB crl-16378 12 23 , , PUNCT crl-16378 12 24 evaluated evaluate VERB crl-16378 12 25 , , PUNCT crl-16378 12 26 disseminated disseminate VERB crl-16378 12 27 , , PUNCT crl-16378 12 28 employed employ VERB crl-16378 12 29 , , PUNCT crl-16378 12 30 and and CCONJ crl-16378 12 31 preserved preserve VERB crl-16378 12 32 for for ADP crl-16378 12 33 the the DET crl-16378 12 34 future future NOUN crl-16378 12 35 is be AUX crl-16378 12 36 in in ADP crl-16378 12 37 flux flux PROPN crl-16378 12 38 , , PUNCT crl-16378 12 39 the the DET crl-16378 12 40 research research NOUN crl-16378 12 41 library library NOUN crl-16378 12 42 must must AUX crl-16378 12 43 be be AUX crl-16378 12 44 distinguished distinguish VERB crl-16378 12 45 by by ADP crl-16378 12 46 the the DET crl-16378 12 47 scope scope NOUN crl-16378 12 48 and and CCONJ crl-16378 12 49 quality quality NOUN crl-16378 12 50 of of ADP crl-16378 12 51 its its PRON crl-16378 12 52 service service NOUN crl-16378 12 53 programs program NOUN crl-16378 12 54 in in ADP crl-16378 12 55 the the DET crl-16378 12 56 same same ADJ crl-16378 12 57 way way NOUN crl-16378 12 58 it it PRON crl-16378 12 59 has have AUX crl-16378 12 60 long long ADV crl-16378 12 61 been be AUX crl-16378 12 62 by by ADP crl-16378 12 63 the the DET crl-16378 12 64 breadth breadth NOUN crl-16378 12 65 and and CCONJ crl-16378 12 66 depth depth NOUN crl-16378 12 67 of of ADP crl-16378 12 68 its its PRON crl-16378 12 69 locally locally ADV crl-16378 12 70 - - PUNCT crl-16378 12 71 held hold VERB crl-16378 12 72 collections collection NOUN crl-16378 12 73 . . PUNCT crl-16378 12 74 ”1 ”1 SPACE crl-16378 13 1 this this DET crl-16378 13 2 shift shift NOUN crl-16378 13 3 emphasizes emphasize VERB crl-16378 13 4 the the DET crl-16378 13 5 need need NOUN crl-16378 13 6 for for SCONJ crl-16378 13 7 libraries library NOUN crl-16378 13 8 to to PART crl-16378 13 9 gain gain VERB crl-16378 13 10 a a DET crl-16378 13 11 better well ADJ crl-16378 13 12 understanding understanding NOUN crl-16378 13 13 of of ADP crl-16378 13 14 their their PRON crl-16378 13 15 users user NOUN crl-16378 13 16 . . PUNCT crl-16378 14 1 leanne leanne PROPN crl-16378 14 2 bowler bowler PROPN crl-16378 14 3 et et PROPN crl-16378 15 1 al al PROPN crl-16378 15 2 . . PROPN crl-16378 15 3 have have AUX crl-16378 15 4 asserted assert VERB crl-16378 15 5 that that SCONJ crl-16378 15 6 “ " PUNCT crl-16378 15 7 ( ( PUNCT crl-16378 15 8 c)onsidering c)onsidere VERB crl-16378 15 9 the the DET crl-16378 15 10 needs need NOUN crl-16378 15 11 of of ADP crl-16378 15 12 the the DET crl-16378 15 13 user user NOUN crl-16378 15 14 is be AUX crl-16378 15 15 a a DET crl-16378 15 16 core core NOUN crl-16378 15 17 competency competency NOUN crl-16378 15 18 of of ADP crl-16378 15 19 librarianship librarianship NOUN crl-16378 15 20 , , PUNCT crl-16378 15 21 ” " PUNCT crl-16378 15 22 adding add VERB crl-16378 15 23 that that SCONJ crl-16378 15 24 we we PRON crl-16378 15 25 should should AUX crl-16378 15 26 “ " PUNCT crl-16378 15 27 review review VERB crl-16378 15 28 user user NOUN crl-16378 15 29 - - PUNCT crl-16378 15 30 centered center VERB crl-16378 15 31 design design NOUN crl-16378 15 32 in in ADP crl-16378 15 33 a a DET crl-16378 15 34 critical critical ADJ crl-16378 15 35 , , PUNCT crl-16378 15 36 reflective reflective ADJ crl-16378 15 37 , , PUNCT crl-16378 15 38 and and CCONJ crl-16378 15 39 multilayered multilayere VERB crl-16378 15 40 manner manner NOUN crl-16378 15 41 that that PRON crl-16378 15 42 reveals reveal VERB crl-16378 15 43 the the DET crl-16378 15 44 rich rich ADJ crl-16378 15 45 array array NOUN crl-16378 15 46 of of ADP crl-16378 15 47 experiences experience NOUN crl-16378 15 48 doi:10.5860 doi:10.5860 PROPN crl-16378 15 49 / / SYM crl-16378 15 50 crl.75.5.616 crl.75.5.616 PROPN crl-16378 15 51 crl13 crl13 PROPN crl-16378 15 52 - - PUNCT crl-16378 15 53 470 470 NUM crl-16378 15 54 invoking invoke VERB crl-16378 15 55 the the DET crl-16378 15 56 user user NOUN crl-16378 15 57 from from ADP crl-16378 15 58 data datum NOUN crl-16378 15 59 to to PART crl-16378 15 60 design design VERB crl-16378 15 61 617 617 NUM crl-16378 15 62 in in ADP crl-16378 15 63 lis lis PROPN crl-16378 15 64 . . PROPN crl-16378 15 65 ”2 ”2 SPACE crl-16378 16 1 such such DET crl-16378 16 2 a a DET crl-16378 16 3 critical critical ADJ crl-16378 16 4 review review NOUN crl-16378 16 5 entails entail VERB crl-16378 16 6 research research NOUN crl-16378 16 7 into into ADP crl-16378 16 8 the the DET crl-16378 16 9 development development NOUN crl-16378 16 10 of of ADP crl-16378 16 11 ucd ucd ADJ crl-16378 16 12 methods method NOUN crl-16378 16 13 that that PRON crl-16378 16 14 guide guide VERB crl-16378 16 15 the the DET crl-16378 16 16 design design NOUN crl-16378 16 17 and and CCONJ crl-16378 16 18 development development NOUN crl-16378 16 19 of of ADP crl-16378 16 20 interfaces interface NOUN crl-16378 16 21 and and CCONJ crl-16378 16 22 services service NOUN crl-16378 16 23 . . PUNCT crl-16378 17 1 for for ADP crl-16378 17 2 many many ADJ crl-16378 17 3 libraries library NOUN crl-16378 17 4 , , PUNCT crl-16378 17 5 an an DET crl-16378 17 6 enhanced enhance VERB crl-16378 17 7 focus focus NOUN crl-16378 17 8 on on ADP crl-16378 17 9 service service NOUN crl-16378 17 10 design design NOUN crl-16378 17 11 and and CCONJ crl-16378 17 12 development development NOUN crl-16378 17 13 has have AUX crl-16378 17 14 necessitated necessitate VERB crl-16378 17 15 new new ADJ crl-16378 17 16 and and CCONJ crl-16378 17 17 data data NOUN crl-16378 17 18 - - PUNCT crl-16378 17 19 driven drive VERB crl-16378 17 20 methods method NOUN crl-16378 17 21 of of ADP crl-16378 17 22 assessment assessment NOUN crl-16378 17 23 . . PUNCT crl-16378 18 1 accordingly accordingly ADV crl-16378 18 2 , , PUNCT crl-16378 18 3 we we PRON crl-16378 18 4 identified identify VERB crl-16378 18 5 personas persona NOUN crl-16378 18 6 as as ADP crl-16378 18 7 a a DET crl-16378 18 8 tool tool NOUN crl-16378 18 9 to to PART crl-16378 18 10 both both PRON crl-16378 18 11 help help VERB crl-16378 18 12 us we PRON crl-16378 18 13 know know VERB crl-16378 18 14 and and CCONJ crl-16378 18 15 design design VERB crl-16378 18 16 for for ADP crl-16378 18 17 our our PRON crl-16378 18 18 users user NOUN crl-16378 18 19 by by ADP crl-16378 18 20 synthesizing synthesize VERB crl-16378 18 21 our our PRON crl-16378 18 22 growing grow VERB crl-16378 18 23 body body NOUN crl-16378 18 24 of of ADP crl-16378 18 25 service service NOUN crl-16378 18 26 - - PUNCT crl-16378 18 27 generated generate VERB crl-16378 18 28 data datum NOUN crl-16378 18 29 into into ADP crl-16378 18 30 meaningful meaningful ADJ crl-16378 18 31 archetypes archetype NOUN crl-16378 18 32 . . PUNCT crl-16378 19 1 to to PART crl-16378 19 2 test test VERB crl-16378 19 3 this this DET crl-16378 19 4 supposition supposition NOUN crl-16378 19 5 , , PUNCT crl-16378 19 6 we we PRON crl-16378 19 7 coded code VERB crl-16378 19 8 ask ask VERB crl-16378 19 9 a a DET crl-16378 19 10 librarian librarian ADJ crl-16378 19 11 ( ( PUNCT crl-16378 19 12 aal aal ADV crl-16378 19 13 ) ) PUNCT crl-16378 19 14 chat chat VERB crl-16378 19 15 transcripts transcript NOUN crl-16378 19 16 for for ADP crl-16378 19 17 criteria criterion NOUN crl-16378 19 18 that that PRON crl-16378 19 19 typically typically ADV crl-16378 19 20 make make VERB crl-16378 19 21 up up ADP crl-16378 19 22 personas persona NOUN crl-16378 19 23 ( ( PUNCT crl-16378 19 24 namely namely ADV crl-16378 19 25 , , PUNCT crl-16378 19 26 user user NOUN crl-16378 19 27 need need NOUN crl-16378 19 28 and and CCONJ crl-16378 19 29 motivation motivation NOUN crl-16378 19 30 ) ) PUNCT crl-16378 19 31 . . PUNCT crl-16378 20 1 in in ADP crl-16378 20 2 so so ADV crl-16378 20 3 doing do VERB crl-16378 20 4 , , PUNCT crl-16378 20 5 we we PRON crl-16378 20 6 developed develop VERB crl-16378 20 7 an an DET crl-16378 20 8 evidence evidence NOUN crl-16378 20 9 - - PUNCT crl-16378 20 10 based base VERB crl-16378 20 11 method method NOUN crl-16378 20 12 of of ADP crl-16378 20 13 persona persona NOUN crl-16378 20 14 creation creation NOUN crl-16378 20 15 to to PART crl-16378 20 16 address address VERB crl-16378 20 17 the the DET crl-16378 20 18 frequent frequent ADJ crl-16378 20 19 criticism criticism NOUN crl-16378 20 20 that that PRON crl-16378 20 21 they they PRON crl-16378 20 22 lack lack VERB crl-16378 20 23 rigor rigor NOUN crl-16378 20 24 and and CCONJ crl-16378 20 25 precision precision NOUN crl-16378 20 26 . . PUNCT crl-16378 21 1 the the DET crl-16378 21 2 nyu nyu PROPN crl-16378 21 3 libraries librarie VERB crl-16378 21 4 aal aal NOUN crl-16378 21 5 chat chat NOUN crl-16378 21 6 service service NOUN crl-16378 21 7 , , PUNCT crl-16378 21 8 described describe VERB crl-16378 21 9 in in ADP crl-16378 21 10 detail detail NOUN crl-16378 21 11 below below ADV crl-16378 21 12 , , PUNCT crl-16378 21 13 generates generate VERB crl-16378 21 14 significant significant ADJ crl-16378 21 15 quantitative quantitative ADJ crl-16378 21 16 and and CCONJ crl-16378 21 17 qualitative qualitative ADJ crl-16378 21 18 data data NOUN crl-16378 21 19 , , PUNCT crl-16378 21 20 similar similar ADJ crl-16378 21 21 in in ADP crl-16378 21 22 nature nature NOUN crl-16378 21 23 to to ADP crl-16378 21 24 ethnographic ethnographic ADJ crl-16378 21 25 research research NOUN crl-16378 21 26 . . PUNCT crl-16378 22 1 like like ADP crl-16378 22 2 ethnographic ethnographic ADJ crl-16378 22 3 interviews interview NOUN crl-16378 22 4 , , PUNCT crl-16378 22 5 chat chat VERB crl-16378 22 6 reference reference NOUN crl-16378 22 7 transcripts transcript NOUN crl-16378 22 8 often often ADV crl-16378 22 9 consist consist VERB crl-16378 22 10 of of ADP crl-16378 22 11 goal goal NOUN crl-16378 22 12 - - PUNCT crl-16378 22 13 directed direct VERB crl-16378 22 14 conversations conversation NOUN crl-16378 22 15 surrounding surround VERB crl-16378 22 16 users user NOUN crl-16378 22 17 ’ ’ PART crl-16378 22 18 specific specific ADJ crl-16378 22 19 needs need NOUN crl-16378 22 20 and and CCONJ crl-16378 22 21 their their PRON crl-16378 22 22 interactions interaction NOUN crl-16378 22 23 with with ADP crl-16378 22 24 library library NOUN crl-16378 22 25 tools tool NOUN crl-16378 22 26 , , PUNCT crl-16378 22 27 services service NOUN crl-16378 22 28 , , PUNCT crl-16378 22 29 and and CCONJ crl-16378 22 30 resources resource NOUN crl-16378 22 31 . . PUNCT crl-16378 23 1 in in ADP crl-16378 23 2 addition addition NOUN crl-16378 23 3 to to ADP crl-16378 23 4 chat chat NOUN crl-16378 23 5 , , PUNCT crl-16378 23 6 nyu nyu PRON crl-16378 23 7 provides provide VERB crl-16378 23 8 in in ADP crl-16378 23 9 - - PUNCT crl-16378 23 10 person person NOUN crl-16378 23 11 reference reference NOUN crl-16378 23 12 as as ADV crl-16378 23 13 well well ADV crl-16378 23 14 as as ADP crl-16378 23 15 via via ADP crl-16378 23 16 text text NOUN crl-16378 23 17 and and CCONJ crl-16378 23 18 e e NOUN crl-16378 23 19 - - NOUN crl-16378 23 20 mail mail NOUN crl-16378 23 21 . . PUNCT crl-16378 24 1 based base VERB crl-16378 24 2 on on ADP crl-16378 24 3 their their PRON crl-16378 24 4 volume volume NOUN crl-16378 24 5 and and CCONJ crl-16378 24 6 accessibility accessibility NOUN crl-16378 24 7 , , PUNCT crl-16378 24 8 we we PRON crl-16378 24 9 chose choose VERB crl-16378 24 10 to to PART crl-16378 24 11 use use VERB crl-16378 24 12 chat chat ADJ crl-16378 24 13 transcripts transcript NOUN crl-16378 24 14 for for ADP crl-16378 24 15 this this DET crl-16378 24 16 study study NOUN crl-16378 24 17 ; ; PUNCT crl-16378 24 18 however however ADV crl-16378 24 19 , , PUNCT crl-16378 24 20 reference reference NOUN crl-16378 24 21 conversations conversation NOUN crl-16378 24 22 from from ADP crl-16378 24 23 any any PRON crl-16378 24 24 of of ADP crl-16378 24 25 the the DET crl-16378 24 26 other other ADJ crl-16378 24 27 venues venue NOUN crl-16378 24 28 would would AUX crl-16378 24 29 be be AUX crl-16378 24 30 similarly similarly ADV crl-16378 24 31 eligible eligible ADJ crl-16378 24 32 for for ADP crl-16378 24 33 this this DET crl-16378 24 34 type type NOUN crl-16378 24 35 of of ADP crl-16378 24 36 analysis analysis NOUN crl-16378 24 37 . . PUNCT crl-16378 25 1 user user NOUN crl-16378 25 2 - - PUNCT crl-16378 25 3 centered center VERB crl-16378 25 4 design design NOUN crl-16378 25 5 ( ( PUNCT crl-16378 25 6 ucd ucd ADJ crl-16378 25 7 ) ) PUNCT crl-16378 25 8 user user NOUN crl-16378 25 9 - - PUNCT crl-16378 25 10 centered center VERB crl-16378 25 11 design design NOUN crl-16378 25 12 is be AUX crl-16378 25 13 both both CCONJ crl-16378 25 14 a a DET crl-16378 25 15 design design NOUN crl-16378 25 16 philosophy philosophy NOUN crl-16378 25 17 and and CCONJ crl-16378 25 18 a a DET crl-16378 25 19 process process NOUN crl-16378 25 20 focused focus VERB crl-16378 25 21 on on ADP crl-16378 25 22 optimizing optimize VERB crl-16378 25 23 interfaces interface NOUN crl-16378 25 24 in in ADP crl-16378 25 25 response response NOUN crl-16378 25 26 to to ADP crl-16378 25 27 how how SCONJ crl-16378 25 28 people people NOUN crl-16378 25 29 work work VERB crl-16378 25 30 , , PUNCT crl-16378 25 31 rather rather ADV crl-16378 25 32 than than ADP crl-16378 25 33 expecting expect VERB crl-16378 25 34 people people NOUN crl-16378 25 35 to to PART crl-16378 25 36 alter alter VERB crl-16378 25 37 their their PRON crl-16378 25 38 work work NOUN crl-16378 25 39 habits habit NOUN crl-16378 25 40 to to PART crl-16378 25 41 accommodate accommodate VERB crl-16378 25 42 the the DET crl-16378 25 43 demands demand NOUN crl-16378 25 44 of of ADP crl-16378 25 45 the the DET crl-16378 25 46 interface interface NOUN crl-16378 25 47 . . PUNCT crl-16378 26 1 gould gould PROPN crl-16378 26 2 , , PUNCT crl-16378 26 3 in in ADP crl-16378 26 4 the the DET crl-16378 26 5 handbook handbook NOUN crl-16378 26 6 of of ADP crl-16378 26 7 human human ADJ crl-16378 26 8 - - PUNCT crl-16378 26 9 computer computer NOUN crl-16378 26 10 interaction interaction NOUN crl-16378 26 11 , , PUNCT crl-16378 26 12 provides provide VERB crl-16378 26 13 four four NUM crl-16378 26 14 principles principle NOUN crl-16378 26 15 of of ADP crl-16378 26 16 ucd ucd NOUN crl-16378 26 17 : : PUNCT crl-16378 26 18 “ " PUNCT crl-16378 26 19 early early ADJ crl-16378 26 20 focus focus NOUN crl-16378 26 21 on on ADP crl-16378 26 22 users user NOUN crl-16378 26 23 and and CCONJ crl-16378 26 24 tasks task NOUN crl-16378 26 25 through through ADP crl-16378 26 26 direct direct ADJ crl-16378 26 27 and and CCONJ crl-16378 26 28 ongoing ongoing ADJ crl-16378 26 29 contact contact NOUN crl-16378 26 30 ; ; PUNCT crl-16378 26 31 empirical empirical ADJ crl-16378 26 32 measurement measurement NOUN crl-16378 26 33 , , PUNCT crl-16378 26 34 i.e. i.e. X crl-16378 26 35 , , PUNCT crl-16378 26 36 testing test VERB crl-16378 26 37 against against ADP crl-16378 26 38 established establish VERB crl-16378 26 39 nontrivial nontrivial ADJ crl-16378 26 40 performance performance NOUN crl-16378 26 41 measures measure NOUN crl-16378 26 42 ; ; PUNCT crl-16378 26 43 iterative iterative ADJ crl-16378 26 44 design design NOUN crl-16378 26 45 , , PUNCT crl-16378 26 46 in in ADP crl-16378 26 47 which which PRON crl-16378 26 48 successive successive ADJ crl-16378 26 49 prototypes prototype NOUN crl-16378 26 50 are be AUX crl-16378 26 51 tested test VERB crl-16378 26 52 and and CCONJ crl-16378 26 53 refined refine VERB crl-16378 26 54 ; ; PUNCT crl-16378 26 55 and and CCONJ crl-16378 26 56 integrated integrate VERB crl-16378 26 57 design design NOUN crl-16378 26 58 , , PUNCT crl-16378 26 59 or or CCONJ crl-16378 26 60 the the DET crl-16378 26 61 simultaneous simultaneous ADJ crl-16378 26 62 coordination coordination NOUN crl-16378 26 63 of of ADP crl-16378 26 64 these these DET crl-16378 26 65 principles principle NOUN crl-16378 26 66 throughout throughout ADP crl-16378 26 67 the the DET crl-16378 26 68 design design NOUN crl-16378 26 69 process process NOUN crl-16378 26 70 . . PUNCT crl-16378 26 71 ”3 ”3 SPACE crl-16378 27 1 a a DET crl-16378 27 2 typical typical ADJ crl-16378 27 3 ucd ucd ADJ crl-16378 27 4 model model NOUN crl-16378 27 5 includes include VERB crl-16378 27 6 analysis analysis NOUN crl-16378 27 7 , , PUNCT crl-16378 27 8 design design NOUN crl-16378 27 9 , , PUNCT crl-16378 27 10 implementation implementation NOUN crl-16378 27 11 , , PUNCT crl-16378 27 12 and and CCONJ crl-16378 27 13 deployment deployment NOUN crl-16378 27 14 phases phase NOUN crl-16378 27 15 , , PUNCT crl-16378 27 16 with with ADP crl-16378 27 17 specific specific ADJ crl-16378 27 18 methods method NOUN crl-16378 27 19 and and CCONJ crl-16378 27 20 techniques technique NOUN crl-16378 27 21 employed employ VERB crl-16378 27 22 in in ADP crl-16378 27 23 each each DET crl-16378 27 24 phase phase NOUN crl-16378 27 25 . . PUNCT crl-16378 28 1 alan alan PROPN crl-16378 28 2 cooper cooper PROPN crl-16378 28 3 introduced introduce VERB crl-16378 28 4 his his PRON crl-16378 28 5 goal goal NOUN crl-16378 28 6 - - PUNCT crl-16378 28 7 directed direct VERB crl-16378 28 8 design design NOUN crl-16378 28 9 method method NOUN crl-16378 28 10 in in ADP crl-16378 28 11 the the DET crl-16378 28 12 inmates inmate NOUN crl-16378 28 13 are be AUX crl-16378 28 14 running run VERB crl-16378 28 15 the the DET crl-16378 28 16 asylum.4 asylum.4 NOUN crl-16378 28 17 his his PRON crl-16378 28 18 ucd ucd ADJ crl-16378 28 19 method method NOUN crl-16378 28 20 questioned question VERB crl-16378 28 21 the the DET crl-16378 28 22 traditional traditional ADJ crl-16378 28 23 approach approach NOUN crl-16378 28 24 of of ADP crl-16378 28 25 building build VERB crl-16378 28 26 interfaces interface NOUN crl-16378 28 27 and and CCONJ crl-16378 28 28 then then ADV crl-16378 28 29 correcting correct VERB crl-16378 28 30 problems problem NOUN crl-16378 28 31 later later ADV crl-16378 28 32 . . PUNCT crl-16378 29 1 arguing argue VERB crl-16378 29 2 that that SCONJ crl-16378 29 3 this this DET crl-16378 29 4 approach approach NOUN crl-16378 29 5 is be AUX crl-16378 29 6 inefficient inefficient ADJ crl-16378 29 7 and and CCONJ crl-16378 29 8 ineffective ineffective ADJ crl-16378 29 9 , , PUNCT crl-16378 29 10 cooper cooper NOUN crl-16378 29 11 advocated advocate VERB crl-16378 29 12 for for ADP crl-16378 29 13 a a DET crl-16378 29 14 model model NOUN crl-16378 29 15 driven drive VERB crl-16378 29 16 by by ADP crl-16378 29 17 user user NOUN crl-16378 29 18 research research NOUN crl-16378 29 19 at at ADP crl-16378 29 20 a a DET crl-16378 29 21 project project NOUN crl-16378 29 22 ’s ’s NOUN crl-16378 29 23 inception inception NOUN crl-16378 29 24 . . PUNCT crl-16378 30 1 personas personas PROPN crl-16378 30 2 , , PUNCT crl-16378 30 3 data data NOUN crl-16378 30 4 - - PUNCT crl-16378 30 5 driven drive VERB crl-16378 30 6 representations representation NOUN crl-16378 30 7 of of ADP crl-16378 30 8 users user NOUN crl-16378 30 9 ’ ’ PART crl-16378 30 10 goals goal NOUN crl-16378 30 11 and and CCONJ crl-16378 30 12 behaviors behavior NOUN crl-16378 30 13 , , PUNCT crl-16378 30 14 were be AUX crl-16378 30 15 the the DET crl-16378 30 16 method method NOUN crl-16378 30 17 he he PRON crl-16378 30 18 proposed propose VERB crl-16378 30 19 to to PART crl-16378 30 20 facilitate facilitate VERB crl-16378 30 21 this this DET crl-16378 30 22 model model NOUN crl-16378 30 23 . . PUNCT crl-16378 31 1 personas personas PROPN crl-16378 31 2 quickly quickly ADV crl-16378 31 3 gained gain VERB crl-16378 31 4 traction traction NOUN crl-16378 31 5 in in ADP crl-16378 31 6 the the DET crl-16378 31 7 design design NOUN crl-16378 31 8 world world NOUN crl-16378 31 9 , , PUNCT crl-16378 31 10 where where SCONJ crl-16378 31 11 the the DET crl-16378 31 12 problem problem NOUN crl-16378 31 13 of of ADP crl-16378 31 14 designing design VERB crl-16378 31 15 for for ADP crl-16378 31 16 ambiguous ambiguous ADJ crl-16378 31 17 users user NOUN crl-16378 31 18 has have AUX crl-16378 31 19 been be AUX crl-16378 31 20 identified identify VERB crl-16378 31 21 as as ADP crl-16378 31 22 a a DET crl-16378 31 23 source source NOUN crl-16378 31 24 of of ADP crl-16378 31 25 confusion confusion NOUN crl-16378 31 26 and and CCONJ crl-16378 31 27 misunderstanding misunderstanding NOUN crl-16378 31 28 . . PUNCT crl-16378 32 1 because because SCONJ crl-16378 32 2 personas personas PROPN crl-16378 32 3 characterize characterize VERB crl-16378 32 4 users user NOUN crl-16378 32 5 with with ADP crl-16378 32 6 specific specific ADJ crl-16378 32 7 qualities quality NOUN crl-16378 32 8 and and CCONJ crl-16378 32 9 needs need NOUN crl-16378 32 10 , , PUNCT crl-16378 32 11 they they PRON crl-16378 32 12 can can AUX crl-16378 32 13 be be AUX crl-16378 32 14 easier easy ADJ crl-16378 32 15 for for SCONJ crl-16378 32 16 designers designer NOUN crl-16378 32 17 and and CCONJ crl-16378 32 18 developers developer NOUN crl-16378 32 19 to to PART crl-16378 32 20 connect connect VERB crl-16378 32 21 and and CCONJ crl-16378 32 22 identify identify VERB crl-16378 32 23 with with ADP crl-16378 32 24 than than ADP crl-16378 32 25 a a DET crl-16378 32 26 laundry laundry ADJ crl-16378 32 27 list list NOUN crl-16378 32 28 of of ADP crl-16378 32 29 requirements requirement NOUN crl-16378 32 30 . . PUNCT crl-16378 33 1 as as SCONJ crl-16378 33 2 guenther guenther PROPN crl-16378 33 3 says say VERB crl-16378 33 4 , , PUNCT crl-16378 33 5 “ " PUNCT crl-16378 33 6 ( ( PUNCT crl-16378 33 7 w)e w)e X crl-16378 33 8 can can AUX crl-16378 33 9 understand understand VERB crl-16378 33 10 and and CCONJ crl-16378 33 11 draw draw VERB crl-16378 33 12 insights insight NOUN crl-16378 33 13 from from ADP crl-16378 33 14 human human ADJ crl-16378 33 15 characteristics characteristic NOUN crl-16378 33 16 — — PUNCT crl-16378 33 17 even even ADV crl-16378 33 18 composites composite NOUN crl-16378 33 19 of of ADP crl-16378 33 20 characteristics characteristic NOUN crl-16378 33 21 with with ADP crl-16378 33 22 fictional fictional ADJ crl-16378 33 23 names name NOUN crl-16378 33 24 — — PUNCT crl-16378 33 25 more more ADV crl-16378 33 26 readily readily ADV crl-16378 33 27 than than SCONJ crl-16378 33 28 we we PRON crl-16378 33 29 can can AUX crl-16378 33 30 understand understand VERB crl-16378 33 31 sets set NOUN crl-16378 33 32 of of ADP crl-16378 33 33 tasks task NOUN crl-16378 33 34 . . PUNCT crl-16378 33 35 ”5 ”5 SPACE crl-16378 34 1 in in ADP crl-16378 34 2 addition addition NOUN crl-16378 34 3 to to ADP crl-16378 34 4 providing provide VERB crl-16378 34 5 an an DET crl-16378 34 6 opportunity opportunity NOUN crl-16378 34 7 for for ADP crl-16378 34 8 connection connection NOUN crl-16378 34 9 , , PUNCT crl-16378 34 10 personas personas PROPN crl-16378 34 11 have have AUX crl-16378 34 12 proven prove VERB crl-16378 34 13 helpful helpful ADJ crl-16378 34 14 in in ADP crl-16378 34 15 clarifying clarify VERB crl-16378 34 16 design design NOUN crl-16378 34 17 decisions decision NOUN crl-16378 34 18 , , PUNCT crl-16378 34 19 encouraging encourage VERB crl-16378 34 20 consensus consensus NOUN crl-16378 34 21 and and CCONJ crl-16378 34 22 engagement engagement NOUN crl-16378 34 23 within within ADP crl-16378 34 24 teams team NOUN crl-16378 34 25 , , PUNCT crl-16378 34 26 providing provide VERB crl-16378 34 27 a a DET crl-16378 34 28 framework framework NOUN crl-16378 34 29 for for ADP crl-16378 34 30 prioritization prioritization NOUN crl-16378 34 31 , , PUNCT crl-16378 34 32 and and CCONJ crl-16378 34 33 validating validate VERB crl-16378 34 34 development development NOUN crl-16378 34 35 and and CCONJ crl-16378 34 36 design design NOUN crl-16378 34 37 . . PUNCT crl-16378 35 1 nyu nyu PROPN crl-16378 35 2 libraries library NOUN crl-16378 35 3 has have AUX crl-16378 35 4 recognized recognize VERB crl-16378 35 5 a a DET crl-16378 35 6 shortage shortage NOUN crl-16378 35 7 of of ADP crl-16378 35 8 proven prove VERB crl-16378 35 9 methods method NOUN crl-16378 35 10 for for ADP crl-16378 35 11 including include VERB crl-16378 35 12 user user NOUN crl-16378 35 13 needs need NOUN crl-16378 35 14 at at ADP crl-16378 35 15 the the DET crl-16378 35 16 planning planning NOUN crl-16378 35 17 phase phase NOUN crl-16378 35 18 of of ADP crl-16378 35 19 a a DET crl-16378 35 20 project project NOUN crl-16378 35 21 or or CCONJ crl-16378 35 22 service service NOUN crl-16378 35 23 but but CCONJ crl-16378 35 24 has have AUX crl-16378 35 25 committed commit VERB crl-16378 35 26 to to ADP crl-16378 35 27 becoming become VERB crl-16378 35 28 a a DET crl-16378 35 29 more more ADJ crl-16378 35 30 data data NOUN crl-16378 35 31 - - PUNCT crl-16378 35 32 informed inform VERB crl-16378 35 33 and and CCONJ crl-16378 35 34 user user NOUN crl-16378 35 35 - - PUNCT crl-16378 35 36 centered center VERB crl-16378 35 37 institution institution NOUN crl-16378 35 38 . . PUNCT crl-16378 36 1 after after ADP crl-16378 36 2 identifying identify VERB crl-16378 36 3 personas persona NOUN crl-16378 36 4 as as ADP crl-16378 36 5 a a DET crl-16378 36 6 tool tool NOUN crl-16378 36 7 to to PART crl-16378 36 8 help help VERB crl-16378 36 9 bridge bridge VERB crl-16378 36 10 this this DET crl-16378 36 11 gap gap NOUN crl-16378 36 12 , , PUNCT crl-16378 36 13 we we PRON crl-16378 36 14 coded code VERB crl-16378 36 15 and and CCONJ crl-16378 36 16 clustered cluster VERB crl-16378 36 17 aal aal PRON crl-16378 36 18 chat chat VERB crl-16378 36 19 transcripts transcript NOUN crl-16378 36 20 for for ADP crl-16378 36 21 user user NOUN crl-16378 36 22 need need NOUN crl-16378 36 23 and and CCONJ crl-16378 36 24 motivation motivation NOUN crl-16378 36 25 , , PUNCT crl-16378 36 26 producing produce VERB crl-16378 36 27 four four NUM crl-16378 36 28 distinct distinct ADJ crl-16378 36 29 clusters cluster NOUN crl-16378 36 30 that that PRON crl-16378 36 31 formed form VERB crl-16378 36 32 the the DET crl-16378 36 33 basis basis NOUN crl-16378 36 34 for for ADP crl-16378 36 35 the the DET crl-16378 36 36 final final ADJ crl-16378 36 37 618 618 NUM crl-16378 36 38 college college NOUN crl-16378 36 39 & & CCONJ crl-16378 36 40 research research PROPN crl-16378 36 41 libraries library NOUN crl-16378 36 42 september september PROPN crl-16378 36 43 2014 2014 NUM crl-16378 36 44 personas persona NOUN crl-16378 36 45 presented present VERB crl-16378 36 46 in in ADP crl-16378 36 47 this this DET crl-16378 36 48 study study NOUN crl-16378 36 49 . . PUNCT crl-16378 37 1 for for ADP crl-16378 37 2 libraries library NOUN crl-16378 37 3 with with ADP crl-16378 37 4 similar similar ADJ crl-16378 37 5 chat chat NOUN crl-16378 37 6 reference reference NOUN crl-16378 37 7 services service NOUN crl-16378 37 8 or or CCONJ crl-16378 37 9 that that PRON crl-16378 37 10 wish wish VERB crl-16378 37 11 to to PART crl-16378 37 12 incorporate incorporate VERB crl-16378 37 13 service service NOUN crl-16378 37 14 - - PUNCT crl-16378 37 15 generated generate VERB crl-16378 37 16 data datum NOUN crl-16378 37 17 from from ADP crl-16378 37 18 other other ADJ crl-16378 37 19 sources source NOUN crl-16378 37 20 into into ADP crl-16378 37 21 design design NOUN crl-16378 37 22 and and CCONJ crl-16378 37 23 development development NOUN crl-16378 37 24 activities activity NOUN crl-16378 37 25 , , PUNCT crl-16378 37 26 our our PRON crl-16378 37 27 method method NOUN crl-16378 37 28 can can AUX crl-16378 37 29 serve serve VERB crl-16378 37 30 as as ADP crl-16378 37 31 a a DET crl-16378 37 32 template template NOUN crl-16378 37 33 . . PUNCT crl-16378 38 1 review review NOUN crl-16378 38 2 of of ADP crl-16378 38 3 the the DET crl-16378 38 4 literature literature NOUN crl-16378 38 5 a a DET crl-16378 38 6 survey survey NOUN crl-16378 38 7 of of ADP crl-16378 38 8 the the DET crl-16378 38 9 library library NOUN crl-16378 38 10 literature literature NOUN crl-16378 38 11 on on ADP crl-16378 38 12 the the DET crl-16378 38 13 subject subject NOUN crl-16378 38 14 of of ADP crl-16378 38 15 user user NOUN crl-16378 38 16 - - PUNCT crl-16378 38 17 centered center VERB crl-16378 38 18 design design NOUN crl-16378 38 19 indicates indicate VERB crl-16378 38 20 usability usability NOUN crl-16378 38 21 testing testing NOUN crl-16378 38 22 is be AUX crl-16378 38 23 the the DET crl-16378 38 24 most most ADV crl-16378 38 25 frequently frequently ADV crl-16378 38 26 employed employ VERB crl-16378 38 27 method method NOUN crl-16378 38 28 . . PUNCT crl-16378 39 1 in in ADP crl-16378 39 2 a a DET crl-16378 39 3 survey survey NOUN crl-16378 39 4 of of ADP crl-16378 39 5 the the DET crl-16378 39 6 113 113 NUM crl-16378 39 7 arl arl NOUN crl-16378 39 8 libraries library NOUN crl-16378 39 9 with with ADP crl-16378 39 10 a a DET crl-16378 39 11 74 74 NUM crl-16378 39 12 percent percent NOUN crl-16378 39 13 response response NOUN crl-16378 39 14 rate rate NOUN crl-16378 39 15 , , PUNCT crl-16378 39 16 chen chen PROPN crl-16378 39 17 , , PUNCT crl-16378 39 18 germane germane NOUN crl-16378 39 19 , , PUNCT crl-16378 39 20 and and CCONJ crl-16378 39 21 yang yang PROPN crl-16378 39 22 found find VERB crl-16378 39 23 that that SCONJ crl-16378 39 24 85 85 NUM crl-16378 39 25 percent percent NOUN crl-16378 39 26 performed perform VERB crl-16378 39 27 usability usability NOUN crl-16378 39 28 testing testing NOUN crl-16378 39 29 on on ADP crl-16378 39 30 some some DET crl-16378 39 31 aspect aspect NOUN crl-16378 39 32 of of ADP crl-16378 39 33 their their PRON crl-16378 39 34 website.6 website.6 PROPN crl-16378 39 35 ward ward NOUN crl-16378 39 36 and and CCONJ crl-16378 39 37 hiller hiller NOUN crl-16378 39 38 note note VERB crl-16378 39 39 that that SCONJ crl-16378 39 40 , , PUNCT crl-16378 39 41 in in ADP crl-16378 39 42 the the DET crl-16378 39 43 past past ADJ crl-16378 39 44 decade decade NOUN crl-16378 39 45 , , PUNCT crl-16378 39 46 “ " PUNCT crl-16378 39 47 usability usability NOUN crl-16378 39 48 testing testing NOUN crl-16378 39 49 has have AUX crl-16378 39 50 become become VERB crl-16378 39 51 an an DET crl-16378 39 52 integral integral ADJ crl-16378 39 53 component component NOUN crl-16378 39 54 of of ADP crl-16378 39 55 web web NOUN crl-16378 39 56 design design NOUN crl-16378 39 57 and and CCONJ crl-16378 39 58 development development NOUN crl-16378 39 59 in in ADP crl-16378 39 60 libraries library NOUN crl-16378 39 61 . . PUNCT crl-16378 39 62 ”7 ”7 PUNCT crl-16378 40 1 defined define VERB crl-16378 40 2 in in ADP crl-16378 40 3 a a DET crl-16378 40 4 number number NOUN crl-16378 40 5 of of ADP crl-16378 40 6 ways way NOUN crl-16378 40 7 , , PUNCT crl-16378 40 8 usability usability NOUN crl-16378 40 9 testing testing NOUN crl-16378 40 10 is be AUX crl-16378 40 11 generally generally ADV crl-16378 40 12 used use VERB crl-16378 40 13 to to PART crl-16378 40 14 assess assess VERB crl-16378 40 15 the the DET crl-16378 40 16 design design NOUN crl-16378 40 17 effectiveness effectiveness NOUN crl-16378 40 18 of of ADP crl-16378 40 19 an an DET crl-16378 40 20 interface interface NOUN crl-16378 40 21 . . PUNCT crl-16378 41 1 there there PRON crl-16378 41 2 are be VERB crl-16378 41 3 a a DET crl-16378 41 4 number number NOUN crl-16378 41 5 of of ADP crl-16378 41 6 usability usability NOUN crl-16378 41 7 testing testing NOUN crl-16378 41 8 methods method NOUN crl-16378 41 9 , , PUNCT crl-16378 41 10 but but CCONJ crl-16378 41 11 formal formal ADJ crl-16378 41 12 usability usability NOUN crl-16378 41 13 testing testing NOUN crl-16378 41 14 is be AUX crl-16378 41 15 favored favor VERB crl-16378 41 16 in in ADP crl-16378 41 17 the the DET crl-16378 41 18 library library NOUN crl-16378 41 19 literature literature NOUN crl-16378 41 20 . . PUNCT crl-16378 42 1 this this DET crl-16378 42 2 method method NOUN crl-16378 42 3 is be AUX crl-16378 42 4 usually usually ADV crl-16378 42 5 employed employ VERB crl-16378 42 6 toward toward ADP crl-16378 42 7 the the DET crl-16378 42 8 end end NOUN crl-16378 42 9 of of ADP crl-16378 42 10 the the DET crl-16378 42 11 design design NOUN crl-16378 42 12 cycle cycle NOUN crl-16378 42 13 to to ADP crl-16378 42 14 validate validate ADJ crl-16378 42 15 interfaces interface NOUN crl-16378 42 16 . . PUNCT crl-16378 43 1 early early ADJ crl-16378 43 2 studies study NOUN crl-16378 43 3 set set VERB crl-16378 43 4 the the DET crl-16378 43 5 groundwork groundwork NOUN crl-16378 43 6 for for ADP crl-16378 43 7 the the DET crl-16378 43 8 evaluation evaluation NOUN crl-16378 43 9 of of ADP crl-16378 43 10 library library NOUN crl-16378 43 11 websites website NOUN crl-16378 43 12 through through ADP crl-16378 43 13 usability usability NOUN crl-16378 43 14 methods method NOUN crl-16378 43 15 , , PUNCT crl-16378 43 16 largely largely ADV crl-16378 43 17 influenced influence VERB crl-16378 43 18 by by ADP crl-16378 43 19 writings writing NOUN crl-16378 43 20 of of ADP crl-16378 43 21 jakob jakob PROPN crl-16378 43 22 nielsen nielsen PROPN crl-16378 43 23 , , PUNCT crl-16378 43 24 jared jared PROPN crl-16378 43 25 spool spool PROPN crl-16378 43 26 , , PUNCT crl-16378 43 27 and and CCONJ crl-16378 43 28 jeffrey jeffrey PROPN crl-16378 43 29 rubin.8 rubin.8 PROPN crl-16378 43 30 battleson battleson PROPN crl-16378 43 31 , , PUNCT crl-16378 43 32 booth booth NOUN crl-16378 43 33 , , PUNCT crl-16378 43 34 and and CCONJ crl-16378 43 35 weintrop weintrop VERB crl-16378 43 36 draw draw NOUN crl-16378 43 37 on on ADP crl-16378 43 38 both both CCONJ crl-16378 43 39 nielsen nielsen PROPN crl-16378 43 40 ’s ’s PROPN crl-16378 43 41 usability usability NOUN crl-16378 43 42 engineering engineering NOUN crl-16378 43 43 and and CCONJ crl-16378 43 44 rubin rubin NOUN crl-16378 43 45 ’s ’s VERB crl-16378 43 46 the the DET crl-16378 43 47 handbook handbook NOUN crl-16378 43 48 of of ADP crl-16378 43 49 usability usability NOUN crl-16378 43 50 testing testing NOUN crl-16378 43 51 : : PUNCT crl-16378 43 52 how how SCONJ crl-16378 43 53 to to PART crl-16378 43 54 plan plan VERB crl-16378 43 55 , , PUNCT crl-16378 43 56 design design NOUN crl-16378 43 57 , , PUNCT crl-16378 43 58 and and CCONJ crl-16378 43 59 conduct conduct VERB crl-16378 43 60 effective effective ADJ crl-16378 43 61 tests test NOUN crl-16378 43 62 as as ADP crl-16378 43 63 influences influence NOUN crl-16378 43 64 for for ADP crl-16378 43 65 their their PRON crl-16378 43 66 usability usability NOUN crl-16378 43 67 test test NOUN crl-16378 43 68 at at ADP crl-16378 43 69 the the DET crl-16378 43 70 university university PROPN crl-16378 43 71 of of ADP crl-16378 43 72 buffalo buffalo PROPN crl-16378 43 73 , , PUNCT crl-16378 43 74 and and CCONJ crl-16378 43 75 augustine augustine NOUN crl-16378 43 76 and and CCONJ crl-16378 43 77 greene greene NOUN crl-16378 43 78 used use VERB crl-16378 43 79 rubin rubin NOUN crl-16378 43 80 ’s ’s PART crl-16378 43 81 book book NOUN crl-16378 43 82 to to PART crl-16378 43 83 guide guide VERB crl-16378 43 84 the the DET crl-16378 43 85 deployment deployment NOUN crl-16378 43 86 of of ADP crl-16378 43 87 their their PRON crl-16378 43 88 usability usability NOUN crl-16378 43 89 tests.9 tests.9 PROPN crl-16378 43 90 dickstein dickstein PROPN crl-16378 43 91 and and CCONJ crl-16378 43 92 mills mill NOUN crl-16378 43 93 employed employ VERB crl-16378 43 94 usability usability NOUN crl-16378 43 95 testing testing NOUN crl-16378 43 96 in in ADP crl-16378 43 97 the the DET crl-16378 43 98 redesign redesign NOUN crl-16378 43 99 of of ADP crl-16378 43 100 their their PRON crl-16378 43 101 library library NOUN crl-16378 43 102 website website NOUN crl-16378 43 103 , , PUNCT crl-16378 43 104 and and CCONJ crl-16378 43 105 brantley brantley PROPN crl-16378 43 106 , , PUNCT crl-16378 43 107 armstrong armstrong PROPN crl-16378 43 108 , , PUNCT crl-16378 43 109 and and CCONJ crl-16378 43 110 lewis lewis PROPN crl-16378 43 111 endorse endorse PROPN crl-16378 43 112 rubin rubin PROPN crl-16378 43 113 ’s ’s PART crl-16378 43 114 book book NOUN crl-16378 43 115 as as ADP crl-16378 43 116 “ " PUNCT crl-16378 43 117 offering offer VERB crl-16378 43 118 practical practical ADJ crl-16378 43 119 and and CCONJ crl-16378 43 120 comprehensive comprehensive ADJ crl-16378 43 121 instructions instruction NOUN crl-16378 43 122 for for ADP crl-16378 43 123 the the DET crl-16378 43 124 usability usability NOUN crl-16378 43 125 testing testing NOUN crl-16378 43 126 process process NOUN crl-16378 43 127 , , PUNCT crl-16378 43 128 ” " PUNCT crl-16378 43 129 suggesting suggest VERB crl-16378 43 130 that that SCONJ crl-16378 43 131 “ " PUNCT crl-16378 43 132 the the DET crl-16378 43 133 numerous numerous ADJ crl-16378 43 134 usability usability NOUN crl-16378 43 135 studies study NOUN crl-16378 43 136 measuring measure VERB crl-16378 43 137 the the DET crl-16378 43 138 effectiveness effectiveness NOUN crl-16378 43 139 of of ADP crl-16378 43 140 library library NOUN crl-16378 43 141 web web NOUN crl-16378 43 142 sites site NOUN crl-16378 43 143 provide provide VERB crl-16378 43 144 templates template NOUN crl-16378 43 145 that that SCONJ crl-16378 43 146 researchers researcher NOUN crl-16378 43 147 can can AUX crl-16378 43 148 use use VERB crl-16378 43 149 as as ADP crl-16378 43 150 models model NOUN crl-16378 43 151 . . PUNCT crl-16378 44 1 ”10 ”10 PUNCT crl-16378 45 1 in in ADP crl-16378 45 2 her her PRON crl-16378 45 3 survey survey NOUN crl-16378 45 4 on on ADP crl-16378 45 5 user user NOUN crl-16378 45 6 - - PUNCT crl-16378 45 7 centered center VERB crl-16378 45 8 design design NOUN crl-16378 45 9 for for ADP crl-16378 45 10 library library NOUN crl-16378 45 11 professionals professional NOUN crl-16378 45 12 , , PUNCT crl-16378 45 13 anna anna PROPN crl-16378 45 14 noakes noakes PROPN crl-16378 45 15 schulze schulze NOUN crl-16378 45 16 suggests suggest VERB crl-16378 45 17 information information NOUN crl-16378 45 18 professionals professional NOUN crl-16378 45 19 should should AUX crl-16378 45 20 turn turn VERB crl-16378 45 21 to to ADP crl-16378 45 22 nielsen nielsen PROPN crl-16378 45 23 ’s ’s PROPN crl-16378 45 24 usability usability NOUN crl-16378 45 25 engineering engineering NOUN crl-16378 45 26 to to PART crl-16378 45 27 learn learn VERB crl-16378 45 28 “ " PUNCT crl-16378 45 29 good good ADJ crl-16378 45 30 usability usability NOUN crl-16378 45 31 , , PUNCT crl-16378 45 32 ” " PUNCT crl-16378 45 33 which which PRON crl-16378 45 34 has have AUX crl-16378 45 35 “ " PUNCT crl-16378 45 36 often often ADV crl-16378 45 37 been be AUX crl-16378 45 38 lacking lack VERB crl-16378 45 39 ” " PUNCT crl-16378 45 40 in in ADP crl-16378 45 41 information information NOUN crl-16378 45 42 systems system NOUN crl-16378 45 43 designed design VERB crl-16378 45 44 by by ADP crl-16378 45 45 information information NOUN crl-16378 45 46 professionals professional NOUN crl-16378 45 47 aspiring aspire VERB crl-16378 45 48 to to PART crl-16378 45 49 incorporate incorporate VERB crl-16378 45 50 user user NOUN crl-16378 45 51 - - PUNCT crl-16378 45 52 centered center VERB crl-16378 45 53 design.11 design.11 NOUN crl-16378 45 54 libraries library NOUN crl-16378 45 55 have have AUX crl-16378 45 56 employed employ VERB crl-16378 45 57 additional additional ADJ crl-16378 45 58 ucd ucd ADJ crl-16378 45 59 methods method NOUN crl-16378 45 60 , , PUNCT crl-16378 45 61 including include VERB crl-16378 45 62 heuristic heuristic ADJ crl-16378 45 63 evaluation evaluation NOUN crl-16378 45 64 , , PUNCT crl-16378 45 65 card card NOUN crl-16378 45 66 sorting sort VERB crl-16378 45 67 and and CCONJ crl-16378 45 68 focus focus NOUN crl-16378 45 69 groups group NOUN crl-16378 45 70 . . PUNCT crl-16378 46 1 for for ADP crl-16378 46 2 example example NOUN crl-16378 46 3 , , PUNCT crl-16378 46 4 ferreira ferreira PROPN crl-16378 46 5 and and CCONJ crl-16378 46 6 pithan pithan PROPN crl-16378 46 7 coupled couple VERB crl-16378 46 8 the the DET crl-16378 46 9 usability usability NOUN crl-16378 46 10 methods method NOUN crl-16378 46 11 of of ADP crl-16378 46 12 jakob jakob PROPN crl-16378 46 13 nielsen nielsen PROPN crl-16378 46 14 with with ADP crl-16378 46 15 a a DET crl-16378 46 16 constructivist constructivist ADJ crl-16378 46 17 model model NOUN crl-16378 46 18 of of ADP crl-16378 46 19 user user NOUN crl-16378 46 20 study study NOUN crl-16378 46 21 created create VERB crl-16378 46 22 by by ADP crl-16378 46 23 carol carol PROPN crl-16378 46 24 kuhlthau.12 kuhlthau.12 NOUN crl-16378 46 25 when when SCONJ crl-16378 46 26 redesigning redesign VERB crl-16378 46 27 the the DET crl-16378 46 28 carnegie carnegie NOUN crl-16378 46 29 mellon mellon PROPN crl-16378 46 30 university university PROPN crl-16378 46 31 libraries library NOUN crl-16378 46 32 website website NOUN crl-16378 46 33 , , PUNCT crl-16378 46 34 george george PROPN crl-16378 46 35 described describe VERB crl-16378 46 36 a a DET crl-16378 46 37 number number NOUN crl-16378 46 38 of of ADP crl-16378 46 39 different different ADJ crl-16378 46 40 user user NOUN crl-16378 46 41 - - PUNCT crl-16378 46 42 centered center VERB crl-16378 46 43 methods method NOUN crl-16378 46 44 used use VERB crl-16378 46 45 to to PART crl-16378 46 46 enhance enhance VERB crl-16378 46 47 usability usability NOUN crl-16378 46 48 of of ADP crl-16378 46 49 their their PRON crl-16378 46 50 website website NOUN crl-16378 46 51 , , PUNCT crl-16378 46 52 including include VERB crl-16378 46 53 nielsen nielsen PROPN crl-16378 46 54 ’s ’s PART crl-16378 46 55 heuristic heuristic ADJ crl-16378 46 56 evaluation evaluation NOUN crl-16378 46 57 , , PUNCT crl-16378 46 58 which which PRON crl-16378 46 59 involves involve VERB crl-16378 46 60 expert expert NOUN crl-16378 46 61 users user NOUN crl-16378 46 62 navigating navigate VERB crl-16378 46 63 and and CCONJ crl-16378 46 64 critiquing critiquing NOUN crl-16378 46 65 interfaces.13 interfaces.13 VERB crl-16378 46 66 this this DET crl-16378 46 67 technique technique NOUN crl-16378 46 68 was be AUX crl-16378 46 69 also also ADV crl-16378 46 70 used use VERB crl-16378 46 71 by by ADP crl-16378 46 72 dickstein dickstein PROPN crl-16378 46 73 and and CCONJ crl-16378 46 74 mills mill NOUN crl-16378 46 75 , , PUNCT crl-16378 46 76 as as ADV crl-16378 46 77 well well ADV crl-16378 46 78 as as ADP crl-16378 46 79 by by ADP crl-16378 46 80 manzari manzari NOUN crl-16378 46 81 and and CCONJ crl-16378 46 82 trinidad trinidad NOUN crl-16378 46 83 - - PUNCT crl-16378 46 84 christensen christensen PROPN crl-16378 46 85 , , PUNCT crl-16378 46 86 who who PRON crl-16378 46 87 noted note VERB crl-16378 46 88 its its PRON crl-16378 46 89 rarity rarity NOUN crl-16378 46 90 , , PUNCT crl-16378 46 91 stating state VERB crl-16378 46 92 , , PUNCT crl-16378 46 93 “ " PUNCT crl-16378 46 94 [ [ X crl-16378 46 95 u]sability u]sability NOUN crl-16378 46 96 principles principle NOUN crl-16378 46 97 have have AUX crl-16378 46 98 been be AUX crl-16378 46 99 applied apply VERB crl-16378 46 100 to to ADP crl-16378 46 101 library library NOUN crl-16378 46 102 web web NOUN crl-16378 46 103 - - PUNCT crl-16378 46 104 site site NOUN crl-16378 46 105 design design NOUN crl-16378 46 106 ; ; PUNCT crl-16378 46 107 however however ADV crl-16378 46 108 usability usability NOUN crl-16378 46 109 studies study NOUN crl-16378 46 110 often often ADV crl-16378 46 111 do do AUX crl-16378 46 112 not not PART crl-16378 46 113 include include VERB crl-16378 46 114 the the DET crl-16378 46 115 additional additional ADJ crl-16378 46 116 heuristic heuristic ADJ crl-16378 46 117 evaluation evaluation NOUN crl-16378 46 118 recommended recommend VERB crl-16378 46 119 by by ADP crl-16378 46 120 nielsen nielsen PROPN crl-16378 46 121 . . PUNCT crl-16378 46 122 ”14 ”14 PROPN crl-16378 46 123 covey covey PROPN crl-16378 46 124 found find VERB crl-16378 46 125 that that SCONJ crl-16378 46 126 the the DET crl-16378 46 127 most most ADV crl-16378 46 128 commonly commonly ADV crl-16378 46 129 proposed propose VERB crl-16378 46 130 design design NOUN crl-16378 46 131 changes change NOUN crl-16378 46 132 stemming stem VERB crl-16378 46 133 from from ADP crl-16378 46 134 usability usability NOUN crl-16378 46 135 testing testing NOUN crl-16378 46 136 include include VERB crl-16378 46 137 placement placement NOUN crl-16378 46 138 of of ADP crl-16378 46 139 links link NOUN crl-16378 46 140 , , PUNCT crl-16378 46 141 page page NOUN crl-16378 46 142 layout layout NOUN crl-16378 46 143 , , PUNCT crl-16378 46 144 online online ADJ crl-16378 46 145 help help NOUN crl-16378 46 146 options option NOUN crl-16378 46 147 , , PUNCT crl-16378 46 148 and and CCONJ crl-16378 46 149 changing change VERB crl-16378 46 150 the the DET crl-16378 46 151 labeling labeling NOUN crl-16378 46 152 and and CCONJ crl-16378 46 153 vocabulary.15 vocabulary.15 NOUN crl-16378 46 154 brantley brantley PROPN crl-16378 46 155 , , PUNCT crl-16378 46 156 armstrong armstrong PROPN crl-16378 46 157 , , PUNCT crl-16378 46 158 and and CCONJ crl-16378 46 159 lewis lewis PROPN crl-16378 46 160 noted note VERB crl-16378 46 161 a a DET crl-16378 46 162 user user NOUN crl-16378 46 163 “ " PUNCT crl-16378 46 164 preference preference NOUN crl-16378 46 165 for for ADP crl-16378 46 166 visual visual ADJ crl-16378 46 167 cues cue NOUN crl-16378 46 168 such such ADJ crl-16378 46 169 as as ADP crl-16378 46 170 buttons button NOUN crl-16378 46 171 or or CCONJ crl-16378 46 172 icons icon NOUN crl-16378 46 173 rather rather ADV crl-16378 46 174 than than ADP crl-16378 46 175 textual textual ADJ crl-16378 46 176 explanations explanation NOUN crl-16378 46 177 , , PUNCT crl-16378 46 178 ” " PUNCT crl-16378 46 179 and and CCONJ crl-16378 46 180 provide provide VERB crl-16378 46 181 suggestions suggestion NOUN crl-16378 46 182 for for ADP crl-16378 46 183 “ " PUNCT crl-16378 46 184 space space NOUN crl-16378 46 185 - - PUNCT crl-16378 46 186 saving save VERB crl-16378 46 187 techniques technique NOUN crl-16378 46 188 and and CCONJ crl-16378 46 189 improvements improvement NOUN crl-16378 46 190 to to ADP crl-16378 46 191 the the DET crl-16378 46 192 layout layout NOUN crl-16378 46 193 of of ADP crl-16378 46 194 the the DET crl-16378 46 195 sidebar sidebar NOUN crl-16378 46 196 , , PUNCT crl-16378 46 197 the the DET crl-16378 46 198 services service NOUN crl-16378 46 199 options option NOUN crl-16378 46 200 , , PUNCT crl-16378 46 201 and and CCONJ crl-16378 46 202 the the DET crl-16378 46 203 list list NOUN crl-16378 46 204 of of ADP crl-16378 46 205 resource resource NOUN crl-16378 46 206 options option NOUN crl-16378 46 207 on on ADP crl-16378 46 208 the the DET crl-16378 46 209 customized customize VERB crl-16378 46 210 pages page NOUN crl-16378 46 211 . . PUNCT crl-16378 47 1 ”16 ”16 NOUN crl-16378 47 2 largely largely ADV crl-16378 47 3 cosmetic cosmetic ADJ crl-16378 47 4 , , PUNCT crl-16378 47 5 these these DET crl-16378 47 6 solutions solution NOUN crl-16378 47 7 point point VERB crl-16378 47 8 to to ADP crl-16378 47 9 a a DET crl-16378 47 10 flaw flaw NOUN crl-16378 47 11 in in ADP crl-16378 47 12 relying rely VERB crl-16378 47 13 too too ADV crl-16378 47 14 heavily heavily ADV crl-16378 47 15 on on ADP crl-16378 47 16 methods method NOUN crl-16378 47 17 that that PRON crl-16378 47 18 incorporate incorporate VERB crl-16378 47 19 user user NOUN crl-16378 47 20 needs need NOUN crl-16378 47 21 after after ADP crl-16378 47 22 design design NOUN crl-16378 47 23 completion completion NOUN crl-16378 47 24 . . PUNCT crl-16378 48 1 goodwin goodwin NOUN crl-16378 48 2 points point VERB crl-16378 48 3 out out ADP crl-16378 48 4 that that SCONJ crl-16378 48 5 “ " PUNCT crl-16378 48 6 usability usability NOUN crl-16378 48 7 testing testing NOUN crl-16378 48 8 ca can AUX crl-16378 48 9 n’t not PART crl-16378 48 10 make make VERB crl-16378 48 11 up up ADP crl-16378 48 12 for for ADP crl-16378 48 13 a a DET crl-16378 48 14 good good ADJ crl-16378 48 15 design design NOUN crl-16378 48 16 methodology methodology NOUN crl-16378 48 17 , , PUNCT crl-16378 48 18 ” " PUNCT crl-16378 48 19 adding add VERB crl-16378 48 20 that that SCONJ crl-16378 48 21 “ " PUNCT crl-16378 48 22 it it PRON crl-16378 48 23 ’s ’ VERB crl-16378 48 24 much much ADV crl-16378 48 25 more more ADV crl-16378 48 26 effective effective ADJ crl-16378 48 27 to to PART crl-16378 48 28 do do AUX crl-16378 48 29 research research VERB crl-16378 48 30 up up ADP crl-16378 48 31 front front NOUN crl-16378 48 32 , , PUNCT crl-16378 48 33 than than SCONJ crl-16378 48 34 to to PART crl-16378 48 35 follow follow VERB crl-16378 48 36 a a DET crl-16378 48 37 methodology methodology NOUN crl-16378 48 38 that that PRON crl-16378 48 39 helps help VERB crl-16378 48 40 translate translate VERB crl-16378 48 41 your your PRON crl-16378 48 42 findings finding NOUN crl-16378 48 43 into into ADP crl-16378 48 44 a a DET crl-16378 48 45 good good ADJ crl-16378 48 46 design design NOUN crl-16378 48 47 . . PUNCT crl-16378 49 1 ”17 ”17 PROPN crl-16378 49 2 invoking invoke VERB crl-16378 49 3 the the DET crl-16378 49 4 user user NOUN crl-16378 49 5 from from ADP crl-16378 49 6 data datum NOUN crl-16378 49 7 to to PART crl-16378 49 8 design design VERB crl-16378 49 9 619 619 NUM crl-16378 49 10 by by ADP crl-16378 49 11 nature nature NOUN crl-16378 49 12 , , PUNCT crl-16378 49 13 this this DET crl-16378 49 14 upfront upfront ADJ crl-16378 49 15 research research NOUN crl-16378 49 16 must must AUX crl-16378 49 17 include include VERB crl-16378 49 18 knowledge knowledge NOUN crl-16378 49 19 of of ADP crl-16378 49 20 the the DET crl-16378 49 21 user user NOUN crl-16378 49 22 populations population NOUN crl-16378 49 23 that that SCONJ crl-16378 49 24 a a DET crl-16378 49 25 library library NOUN crl-16378 49 26 ’s ’s PART crl-16378 49 27 interfaces interface NOUN crl-16378 49 28 are be AUX crl-16378 49 29 serving serve VERB crl-16378 49 30 . . PUNCT crl-16378 50 1 the the DET crl-16378 50 2 library library PROPN crl-16378 50 3 literature literature PROPN crl-16378 50 4 reflects reflect VERB crl-16378 50 5 a a DET crl-16378 50 6 focus focus NOUN crl-16378 50 7 on on ADP crl-16378 50 8 measuring measure VERB crl-16378 50 9 the the DET crl-16378 50 10 capacity capacity NOUN crl-16378 50 11 of of ADP crl-16378 50 12 an an DET crl-16378 50 13 interface interface NOUN crl-16378 50 14 to to PART crl-16378 50 15 meet meet VERB crl-16378 50 16 its its PRON crl-16378 50 17 intended intended ADJ crl-16378 50 18 purpose purpose NOUN crl-16378 50 19 rather rather ADV crl-16378 50 20 than than ADP crl-16378 50 21 understanding understand VERB crl-16378 50 22 the the DET crl-16378 50 23 user user NOUN crl-16378 50 24 populations population NOUN crl-16378 50 25 for for ADP crl-16378 50 26 which which PRON crl-16378 50 27 that that DET crl-16378 50 28 interface interface NOUN crl-16378 50 29 is be AUX crl-16378 50 30 being be AUX crl-16378 50 31 designed design VERB crl-16378 50 32 and and CCONJ crl-16378 50 33 deployed deploy VERB crl-16378 50 34 . . PUNCT crl-16378 51 1 aaron aaron PROPN crl-16378 51 2 schmidt schmidt PROPN crl-16378 51 3 and and CCONJ crl-16378 51 4 amanda amanda PROPN crl-16378 51 5 etches etche NOUN crl-16378 51 6 note note VERB crl-16378 51 7 , , PUNCT crl-16378 51 8 “ " PUNCT crl-16378 51 9 ( ( PUNCT crl-16378 51 10 u)nderstanding u)nderstande VERB crl-16378 51 11 library library NOUN crl-16378 51 12 users user NOUN crl-16378 51 13 is be AUX crl-16378 51 14 an an DET crl-16378 51 15 essential essential ADJ crl-16378 51 16 component component NOUN crl-16378 51 17 of of ADP crl-16378 51 18 creating create VERB crl-16378 51 19 a a DET crl-16378 51 20 user user NOUN crl-16378 51 21 - - PUNCT crl-16378 51 22 centered center VERB crl-16378 51 23 website website NOUN crl-16378 51 24 ” " PUNCT crl-16378 51 25 ; ; PUNCT crl-16378 51 26 however however ADV crl-16378 51 27 , , PUNCT crl-16378 51 28 they they PRON crl-16378 51 29 do do AUX crl-16378 51 30 n’t not PART crl-16378 51 31 acknowledge acknowledge VERB crl-16378 51 32 the the DET crl-16378 51 33 necessity necessity NOUN crl-16378 51 34 of of ADP crl-16378 51 35 testing testing NOUN crl-16378 51 36 for for ADP crl-16378 51 37 the the DET crl-16378 51 38 specific specific ADJ crl-16378 51 39 audience(s audience(s NOUN crl-16378 51 40 ) ) PUNCT crl-16378 51 41 , , PUNCT crl-16378 51 42 asserting assert VERB crl-16378 51 43 , , PUNCT crl-16378 51 44 “ " PUNCT crl-16378 51 45 as as ADV crl-16378 51 46 long long ADV crl-16378 51 47 as as SCONJ crl-16378 51 48 they they PRON crl-16378 51 49 ’re ’re AUX crl-16378 51 50 not not PART crl-16378 51 51 librarians librarian VERB crl-16378 51 52 it it PRON crl-16378 51 53 pretty pretty ADV crl-16378 51 54 much much ADV crl-16378 51 55 does do AUX crl-16378 51 56 n’t not PART crl-16378 51 57 matter matter VERB crl-16378 51 58 who who PRON crl-16378 51 59 they they PRON crl-16378 51 60 are be AUX crl-16378 51 61 . . PUNCT crl-16378 51 62 ”18 ”18 PROPN crl-16378 51 63 laura laura PROPN crl-16378 51 64 hudson hudson PROPN crl-16378 51 65 , , PUNCT crl-16378 51 66 in in ADP crl-16378 51 67 contrast contrast NOUN crl-16378 51 68 , , PUNCT crl-16378 51 69 states state NOUN crl-16378 51 70 , , PUNCT crl-16378 51 71 “ " PUNCT crl-16378 51 72 negotiating negotiate VERB crl-16378 51 73 usability usability NOUN crl-16378 51 74 can can AUX crl-16378 51 75 be be AUX crl-16378 51 76 difficult difficult ADJ crl-16378 51 77 ” " PUNCT crl-16378 51 78 without without ADP crl-16378 51 79 defining define VERB crl-16378 51 80 target target NOUN crl-16378 51 81 user user NOUN crl-16378 51 82 groups group NOUN crl-16378 51 83 , , PUNCT crl-16378 51 84 since since SCONJ crl-16378 51 85 “ " PUNCT crl-16378 51 86 [ [ X crl-16378 51 87 l]ibraries l]ibrarie NOUN crl-16378 51 88 serve serve VERB crl-16378 51 89 diverse diverse ADJ crl-16378 51 90 groups group NOUN crl-16378 51 91 of of ADP crl-16378 51 92 patrons patron NOUN crl-16378 51 93 with with ADP crl-16378 51 94 various various ADJ crl-16378 51 95 needs need NOUN crl-16378 51 96 . . PUNCT crl-16378 51 97 ”19 ”19 PUNCT crl-16378 52 1 in in ADP crl-16378 52 2 their their PRON crl-16378 52 3 review review NOUN crl-16378 52 4 of of ADP crl-16378 52 5 the the DET crl-16378 52 6 university university PROPN crl-16378 52 7 of of ADP crl-16378 52 8 buffalo buffalo PROPN crl-16378 52 9 libraries library NOUN crl-16378 52 10 website website NOUN crl-16378 52 11 , , PUNCT crl-16378 52 12 battleson battleson PROPN crl-16378 52 13 , , PUNCT crl-16378 52 14 booth booth NOUN crl-16378 52 15 , , PUNCT crl-16378 52 16 and and CCONJ crl-16378 52 17 weintrop weintrop NOUN crl-16378 52 18 acknowledge acknowledge VERB crl-16378 52 19 that that SCONJ crl-16378 52 20 users user NOUN crl-16378 52 21 of of ADP crl-16378 52 22 the the DET crl-16378 52 23 website website NOUN crl-16378 52 24 “ " PUNCT crl-16378 52 25 comprise comprise VERB crl-16378 52 26 a a DET crl-16378 52 27 very very ADV crl-16378 52 28 heterogeneous heterogeneous ADJ crl-16378 52 29 population population NOUN crl-16378 52 30 , , PUNCT crl-16378 52 31 ” " PUNCT crl-16378 52 32 and and CCONJ crl-16378 52 33 , , PUNCT crl-16378 52 34 because because SCONJ crl-16378 52 35 support support NOUN crl-16378 52 36 for for ADP crl-16378 52 37 all all PRON crl-16378 52 38 of of ADP crl-16378 52 39 these these DET crl-16378 52 40 user user NOUN crl-16378 52 41 groups group NOUN crl-16378 52 42 “ " PUNCT crl-16378 52 43 was be AUX crl-16378 52 44 neither neither CCONJ crl-16378 52 45 practical practical ADJ crl-16378 52 46 nor nor CCONJ crl-16378 52 47 feasible feasible ADJ crl-16378 52 48 , , PUNCT crl-16378 52 49 ” " PUNCT crl-16378 52 50 the the DET crl-16378 52 51 primary primary ADJ crl-16378 52 52 users user NOUN crl-16378 52 53 were be AUX crl-16378 52 54 defined define VERB crl-16378 52 55 as as ADP crl-16378 52 56 “ " PUNCT crl-16378 52 57 undergraduate undergraduate ADJ crl-16378 52 58 students student NOUN crl-16378 52 59 with with ADP crl-16378 52 60 little little ADJ crl-16378 52 61 or or CCONJ crl-16378 52 62 no no PRON crl-16378 52 63 experience experience NOUN crl-16378 52 64 using use VERB crl-16378 52 65 the the DET crl-16378 52 66 libraries library NOUN crl-16378 52 67 ’ ' PUNCT crl-16378 52 68 site site NOUN crl-16378 52 69 . . PUNCT crl-16378 53 1 ”20 ”20 SPACE crl-16378 53 2 this this DET crl-16378 53 3 decision decision NOUN crl-16378 53 4 to to PART crl-16378 53 5 design design VERB crl-16378 53 6 for for ADP crl-16378 53 7 a a DET crl-16378 53 8 single single ADJ crl-16378 53 9 population population NOUN crl-16378 53 10 has have AUX crl-16378 53 11 been be AUX crl-16378 53 12 identified identify VERB crl-16378 53 13 in in ADP crl-16378 53 14 the the DET crl-16378 53 15 ucd ucd ADJ crl-16378 53 16 community community NOUN crl-16378 53 17 as as ADP crl-16378 53 18 a a DET crl-16378 53 19 sound sound ADJ crl-16378 53 20 design design NOUN crl-16378 53 21 principle principle NOUN crl-16378 53 22 , , PUNCT crl-16378 53 23 with with ADP crl-16378 53 24 cooper cooper NOUN crl-16378 53 25 arguing arguing NOUN crl-16378 53 26 , , PUNCT crl-16378 53 27 “ " PUNCT crl-16378 53 28 you you PRON crl-16378 53 29 will will AUX crl-16378 53 30 have have VERB crl-16378 53 31 far far ADV crl-16378 53 32 greater great ADJ crl-16378 53 33 success success NOUN crl-16378 53 34 by by ADP crl-16378 53 35 designing design VERB crl-16378 53 36 for for ADP crl-16378 53 37 one one NUM crl-16378 53 38 single single ADJ crl-16378 53 39 person person NOUN crl-16378 53 40 ” " PUNCT crl-16378 53 41 than than SCONJ crl-16378 53 42 you you PRON crl-16378 53 43 would would AUX crl-16378 53 44 trying try VERB crl-16378 53 45 to to PART crl-16378 53 46 design design VERB crl-16378 53 47 for for ADP crl-16378 53 48 all all DET crl-16378 53 49 constituents constituent NOUN crl-16378 53 50 , , PUNCT crl-16378 53 51 and and CCONJ crl-16378 53 52 pleasing please VERB crl-16378 53 53 none none NOUN crl-16378 53 54 . . PUNCT crl-16378 53 55 “21 “21 SPACE crl-16378 54 1 personas persona NOUN crl-16378 54 2 have have VERB crl-16378 54 3 the the DET crl-16378 54 4 potential potential NOUN crl-16378 54 5 to to PART crl-16378 54 6 improve improve VERB crl-16378 54 7 design design NOUN crl-16378 54 8 efforts effort NOUN crl-16378 54 9 in in ADP crl-16378 54 10 academic academic ADJ crl-16378 54 11 libraries library NOUN crl-16378 54 12 but but CCONJ crl-16378 54 13 require require VERB crl-16378 54 14 more more ADJ crl-16378 54 15 research research NOUN crl-16378 54 16 and and CCONJ crl-16378 54 17 investigation investigation NOUN crl-16378 54 18 . . PUNCT crl-16378 55 1 though though SCONJ crl-16378 55 2 in in ADP crl-16378 55 3 the the DET crl-16378 55 4 last last ADJ crl-16378 55 5 few few ADJ crl-16378 55 6 years year NOUN crl-16378 55 7 there there PRON crl-16378 55 8 has have AUX crl-16378 55 9 been be AUX crl-16378 55 10 a a DET crl-16378 55 11 noticeable noticeable ADJ crl-16378 55 12 uptake uptake NOUN crl-16378 55 13 in in ADP crl-16378 55 14 the the DET crl-16378 55 15 use use NOUN crl-16378 55 16 of of ADP crl-16378 55 17 personas persona NOUN crl-16378 55 18 in in ADP crl-16378 55 19 libraries library NOUN crl-16378 55 20 , , PUNCT crl-16378 55 21 efforts effort NOUN crl-16378 55 22 to to PART crl-16378 55 23 incorporate incorporate VERB crl-16378 55 24 them they PRON crl-16378 55 25 have have VERB crl-16378 55 26 limited limit VERB crl-16378 55 27 representation representation NOUN crl-16378 55 28 in in ADP crl-16378 55 29 the the DET crl-16378 55 30 published publish VERB crl-16378 55 31 literature literature NOUN crl-16378 55 32 . . PUNCT crl-16378 56 1 in in ADP crl-16378 56 2 2010 2010 NUM crl-16378 56 3 , , PUNCT crl-16378 56 4 koltay koltay VERB crl-16378 56 5 and and CCONJ crl-16378 56 6 tancheva tancheva PROPN crl-16378 56 7 noted note VERB crl-16378 56 8 “ " PUNCT crl-16378 56 9 using use VERB crl-16378 56 10 personas personas PROPN crl-16378 56 11 is be AUX crl-16378 56 12 a a DET crl-16378 56 13 relatively relatively ADV crl-16378 56 14 new new ADJ crl-16378 56 15 development development NOUN crl-16378 56 16 and and CCONJ crl-16378 56 17 , , PUNCT crl-16378 56 18 to to ADP crl-16378 56 19 our our PRON crl-16378 56 20 knowledge knowledge NOUN crl-16378 56 21 , , PUNCT crl-16378 56 22 has have AUX crl-16378 56 23 only only ADV crl-16378 56 24 rarely rarely ADV crl-16378 56 25 been be AUX crl-16378 56 26 applied apply VERB crl-16378 56 27 to to ADP crl-16378 56 28 an an DET crl-16378 56 29 academic academic ADJ crl-16378 56 30 library library NOUN crl-16378 56 31 setting setting NOUN crl-16378 56 32 . . PUNCT crl-16378 57 1 ”22 ”22 PUNCT crl-16378 58 1 a a DET crl-16378 58 2 survey survey NOUN crl-16378 58 3 of of ADP crl-16378 58 4 the the DET crl-16378 58 5 library library NOUN crl-16378 58 6 literature literature NOUN crl-16378 58 7 discussing discuss VERB crl-16378 58 8 personas personas PROPN crl-16378 58 9 corroborates corroborate VERB crl-16378 58 10 this this DET crl-16378 58 11 shortage shortage NOUN crl-16378 58 12 . . PUNCT crl-16378 59 1 in in ADP crl-16378 59 2 2005 2005 NUM crl-16378 59 3 , , PUNCT crl-16378 59 4 heather heather PROPN crl-16378 59 5 cunningham cunningham PROPN crl-16378 59 6 wrote write VERB crl-16378 59 7 about about ADP crl-16378 59 8 personas persona NOUN crl-16378 59 9 she she PRON crl-16378 59 10 created create VERB crl-16378 59 11 by by ADP crl-16378 59 12 synthesizing synthesize VERB crl-16378 59 13 existing exist VERB crl-16378 59 14 qualitative qualitative ADJ crl-16378 59 15 data datum NOUN crl-16378 59 16 in in ADP crl-16378 59 17 the the DET crl-16378 59 18 form form NOUN crl-16378 59 19 of of ADP crl-16378 59 20 surveys survey NOUN crl-16378 59 21 with with ADP crl-16378 59 22 usability usability NOUN crl-16378 59 23 testing testing NOUN crl-16378 59 24 by by ADP crl-16378 59 25 undergraduates undergraduate NOUN crl-16378 59 26 in in ADP crl-16378 59 27 one one NUM crl-16378 59 28 discipline.23 discipline.23 NOUN crl-16378 59 29 for for ADP crl-16378 59 30 the the DET crl-16378 59 31 national national ADJ crl-16378 59 32 archives archive NOUN crl-16378 59 33 , , PUNCT crl-16378 59 34 donald donald PROPN crl-16378 59 35 phillips phillips PROPN crl-16378 59 36 used use VERB crl-16378 59 37 diary diary NOUN crl-16378 59 38 studies study NOUN crl-16378 59 39 as as ADP crl-16378 59 40 his his PRON crl-16378 59 41 ethnographic ethnographic ADJ crl-16378 59 42 source source NOUN crl-16378 59 43 for for ADP crl-16378 59 44 creating create VERB crl-16378 59 45 personas.24 personas.24 NOUN crl-16378 59 46 in in ADP crl-16378 59 47 2007 2007 NUM crl-16378 59 48 , , PUNCT crl-16378 59 49 the the DET crl-16378 59 50 cornell cornell PROPN crl-16378 59 51 university university NOUN crl-16378 59 52 libraries library NOUN crl-16378 59 53 ( ( PUNCT crl-16378 59 54 cul cul PROPN crl-16378 59 55 ) ) PUNCT crl-16378 59 56 undertook undertake VERB crl-16378 59 57 a a DET crl-16378 59 58 web web ADJ crl-16378 59 59 - - PUNCT crl-16378 59 60 visioning visioning NOUN crl-16378 59 61 process process NOUN crl-16378 59 62 , , PUNCT crl-16378 59 63 employing employ VERB crl-16378 59 64 personas personas ADV crl-16378 59 65 to to PART crl-16378 59 66 “ " PUNCT crl-16378 59 67 provide provide VERB crl-16378 59 68 insight insight NOUN crl-16378 59 69 and and CCONJ crl-16378 59 70 communicate communicate VERB crl-16378 59 71 the the DET crl-16378 59 72 various various ADJ crl-16378 59 73 research research NOUN crl-16378 59 74 practices practice NOUN crl-16378 59 75 and and CCONJ crl-16378 59 76 processes process NOUN crl-16378 59 77 used use VERB crl-16378 59 78 by by ADP crl-16378 59 79 the the DET crl-16378 59 80 primary primary ADJ crl-16378 59 81 clients client NOUN crl-16378 59 82 in in ADP crl-16378 59 83 the the DET crl-16378 59 84 library library NOUN crl-16378 59 85 . . PUNCT crl-16378 59 86 ” " PUNCT crl-16378 60 1 cul cul PROPN crl-16378 60 2 created create VERB crl-16378 60 3 personas persona NOUN crl-16378 60 4 to to PART crl-16378 60 5 “ " PUNCT crl-16378 60 6 formulate formulate VERB crl-16378 60 7 our our PRON crl-16378 60 8 audience audience NOUN crl-16378 60 9 ’s ’s PART crl-16378 60 10 needs need NOUN crl-16378 60 11 and and CCONJ crl-16378 60 12 expectations expectation NOUN crl-16378 60 13 ” " PUNCT crl-16378 60 14 and and CCONJ crl-16378 60 15 serve serve VERB crl-16378 60 16 as as ADP crl-16378 60 17 a a DET crl-16378 60 18 “ " PUNCT crl-16378 60 19 decision decision NOUN crl-16378 60 20 - - PUNCT crl-16378 60 21 making make VERB crl-16378 60 22 tool tool NOUN crl-16378 60 23 . . PUNCT crl-16378 60 24 ”25 ”25 ADJ crl-16378 60 25 to to PART crl-16378 60 26 understand understand VERB crl-16378 60 27 the the DET crl-16378 60 28 needs need NOUN crl-16378 60 29 and and CCONJ crl-16378 60 30 goals goal NOUN crl-16378 60 31 of of ADP crl-16378 60 32 institutional institutional ADJ crl-16378 60 33 repository repository ADJ crl-16378 60 34 users user NOUN crl-16378 60 35 at at ADP crl-16378 60 36 the the DET crl-16378 60 37 university university PROPN crl-16378 60 38 of of ADP crl-16378 60 39 colorado colorado PROPN crl-16378 60 40 , , PUNCT crl-16378 60 41 boulder boulder PROPN crl-16378 60 42 , , PUNCT crl-16378 60 43 20 20 NUM crl-16378 60 44 graduate graduate NOUN crl-16378 60 45 students student NOUN crl-16378 60 46 and and CCONJ crl-16378 60 47 faculty faculty NOUN crl-16378 60 48 members member NOUN crl-16378 60 49 were be AUX crl-16378 60 50 interviewed interview VERB crl-16378 60 51 and and CCONJ crl-16378 60 52 four four NUM crl-16378 60 53 personas persona NOUN crl-16378 60 54 were be AUX crl-16378 60 55 synthesized synthesize VERB crl-16378 60 56 from from ADP crl-16378 60 57 these these DET crl-16378 60 58 data.26 data.26 ADJ crl-16378 60 59 at at ADP crl-16378 60 60 north north PROPN crl-16378 60 61 carolina carolina PROPN crl-16378 60 62 state state PROPN crl-16378 60 63 university university PROPN crl-16378 60 64 , , PUNCT crl-16378 60 65 personas personas PROPN crl-16378 60 66 were be AUX crl-16378 60 67 created create VERB crl-16378 60 68 for for ADP crl-16378 60 69 a a DET crl-16378 60 70 website website NOUN crl-16378 60 71 redesign redesign NOUN crl-16378 60 72 project project NOUN crl-16378 60 73 and and CCONJ crl-16378 60 74 “ " PUNCT crl-16378 60 75 helped help VERB crl-16378 60 76 keep keep VERB crl-16378 60 77 everyone everyone PRON crl-16378 60 78 on on ADP crl-16378 60 79 the the DET crl-16378 60 80 larger large ADJ crl-16378 60 81 team team NOUN crl-16378 60 82 focused focus VERB crl-16378 60 83 on on ADP crl-16378 60 84 the the DET crl-16378 60 85 end end NOUN crl-16378 60 86 user user NOUN crl-16378 60 87 . . PUNCT crl-16378 60 88 ”27 ”27 PUNCT crl-16378 61 1 in in ADP crl-16378 61 2 a a DET crl-16378 61 3 case case NOUN crl-16378 61 4 study study NOUN crl-16378 61 5 , , PUNCT crl-16378 61 6 summerville summerville PROPN crl-16378 61 7 and and CCONJ crl-16378 61 8 brar brar NOUN crl-16378 61 9 discuss discuss VERB crl-16378 61 10 their their PRON crl-16378 61 11 creation creation NOUN crl-16378 61 12 of of ADP crl-16378 61 13 personas persona NOUN crl-16378 61 14 to to PART crl-16378 61 15 influence influence VERB crl-16378 61 16 the the DET crl-16378 61 17 design design NOUN crl-16378 61 18 of of ADP crl-16378 61 19 their their PRON crl-16378 61 20 digital digital ADJ crl-16378 61 21 library library NOUN crl-16378 61 22 interfaces interface NOUN crl-16378 61 23 , , PUNCT crl-16378 61 24 and and CCONJ crl-16378 61 25 lage lage NOUN crl-16378 61 26 , , PUNCT crl-16378 61 27 losoff losoff NOUN crl-16378 61 28 , , PUNCT crl-16378 61 29 and and CCONJ crl-16378 61 30 maness maness NOUN crl-16378 61 31 outline outline VERB crl-16378 61 32 their their PRON crl-16378 61 33 creation creation NOUN crl-16378 61 34 of of ADP crl-16378 61 35 personas persona NOUN crl-16378 61 36 to to PART crl-16378 61 37 test test VERB crl-16378 61 38 the the DET crl-16378 61 39 feasibility feasibility NOUN crl-16378 61 40 of of ADP crl-16378 61 41 library library PROPN crl-16378 61 42 involvement involvement NOUN crl-16378 61 43 in in ADP crl-16378 61 44 data data PROPN crl-16378 61 45 curation.28 curation.28 PROPN crl-16378 61 46 though though SCONJ crl-16378 61 47 an an DET crl-16378 61 48 awareness awareness NOUN crl-16378 61 49 of of ADP crl-16378 61 50 the the DET crl-16378 61 51 benefits benefit NOUN crl-16378 61 52 of of ADP crl-16378 61 53 personas personas PROPN crl-16378 61 54 is be AUX crl-16378 61 55 emerging emerge VERB crl-16378 61 56 in in ADP crl-16378 61 57 libraries library NOUN crl-16378 61 58 , , PUNCT crl-16378 61 59 more more ADJ crl-16378 61 60 research research NOUN crl-16378 61 61 into into ADP crl-16378 61 62 their their PRON crl-16378 61 63 creation creation NOUN crl-16378 61 64 process process NOUN crl-16378 61 65 is be AUX crl-16378 61 66 needed need VERB crl-16378 61 67 , , PUNCT crl-16378 61 68 especially especially ADV crl-16378 61 69 noting note VERB crl-16378 61 70 that that SCONJ crl-16378 61 71 they they PRON crl-16378 61 72 have have AUX crl-16378 61 73 been be AUX crl-16378 61 74 criticized criticize VERB crl-16378 61 75 for for ADP crl-16378 61 76 their their PRON crl-16378 61 77 subjectivity subjectivity NOUN crl-16378 61 78 and and CCONJ crl-16378 61 79 lack lack NOUN crl-16378 61 80 of of ADP crl-16378 61 81 scientific scientific ADJ crl-16378 61 82 rigor rigor NOUN crl-16378 61 83 . . PUNCT crl-16378 62 1 cooper cooper PROPN crl-16378 62 2 has have AUX crl-16378 62 3 acknowledged acknowledge VERB crl-16378 62 4 this this DET crl-16378 62 5 criticism criticism NOUN crl-16378 62 6 , , PUNCT crl-16378 62 7 noting note VERB crl-16378 62 8 , , PUNCT crl-16378 62 9 “ " PUNCT crl-16378 62 10 it it PRON crl-16378 62 11 is be AUX crl-16378 62 12 possible possible ADJ crl-16378 62 13 to to PART crl-16378 62 14 build build VERB crl-16378 62 15 personas persona NOUN crl-16378 62 16 without without ADP crl-16378 62 17 a a DET crl-16378 62 18 lot lot NOUN crl-16378 62 19 of of ADP crl-16378 62 20 research research NOUN crl-16378 62 21 but but CCONJ crl-16378 62 22 what what PRON crl-16378 62 23 happens happen VERB crl-16378 62 24 is be AUX crl-16378 62 25 the the DET crl-16378 62 26 confidence confidence NOUN crl-16378 62 27 you you PRON crl-16378 62 28 can can AUX crl-16378 62 29 have have VERB crl-16378 62 30 in in ADP crl-16378 62 31 the the DET crl-16378 62 32 validity validity NOUN crl-16378 62 33 of of ADP crl-16378 62 34 those those DET crl-16378 62 35 personas personas PROPN crl-16378 62 36 shrinks shrink NOUN crl-16378 62 37 dramatically.29 dramatically.29 PROPN crl-16378 62 38 phillips phillip NOUN crl-16378 62 39 concurs concur VERB crl-16378 62 40 , , PUNCT crl-16378 62 41 noting note VERB crl-16378 62 42 , , PUNCT crl-16378 62 43 “ " PUNCT crl-16378 62 44 personas persona NOUN crl-16378 62 45 must must AUX crl-16378 62 46 be be AUX crl-16378 62 47 created create VERB crl-16378 62 48 from from ADP crl-16378 62 49 behavior behavior NOUN crl-16378 62 50 that that PRON crl-16378 62 51 was be AUX crl-16378 62 52 observed observe VERB crl-16378 62 53 from from ADP crl-16378 62 54 actual actual ADJ crl-16378 62 55 users user NOUN crl-16378 62 56 and and CCONJ crl-16378 62 57 not not PART crl-16378 62 58 from from ADP crl-16378 62 59 the the DET crl-16378 62 60 dreaded dreaded ADJ crl-16378 62 61 assumptions assumption NOUN crl-16378 62 62 and and CCONJ crl-16378 62 63 rumors rumor NOUN crl-16378 62 64 closet closet VERB crl-16378 62 65 . . PUNCT crl-16378 63 1 ”30 ”30 PUNCT crl-16378 63 2 the the DET crl-16378 63 3 biggest big ADJ crl-16378 63 4 challenge challenge NOUN crl-16378 63 5 , , PUNCT crl-16378 63 6 note note NOUN crl-16378 63 7 koltay koltay NOUN crl-16378 63 8 and and CCONJ crl-16378 63 9 tancheva tancheva PROPN crl-16378 63 10 , , PUNCT crl-16378 63 11 is be AUX crl-16378 63 12 “ " PUNCT crl-16378 63 13 that that SCONJ crl-16378 63 14 they they PRON crl-16378 63 15 are be AUX crl-16378 63 16 often often ADV crl-16378 63 17 based base VERB crl-16378 63 18 on on ADP crl-16378 63 19 a a DET crl-16378 63 20 sample sample NOUN crl-16378 63 21 that that PRON crl-16378 63 22 is be AUX crl-16378 63 23 not not PART crl-16378 63 24 statistically statistically ADV crl-16378 63 25 significant significant ADJ crl-16378 63 26 . . PUNCT crl-16378 63 27 ”31 ”31 PUNCT crl-16378 64 1 the the DET crl-16378 64 2 library library PROPN crl-16378 64 3 literature literature NOUN crl-16378 64 4 reflects reflect VERB crl-16378 64 5 a a DET crl-16378 64 6 number number NOUN crl-16378 64 7 of of ADP crl-16378 64 8 techniques technique NOUN crl-16378 64 9 used use VERB crl-16378 64 10 to to PART crl-16378 64 11 create create VERB crl-16378 64 12 personas persona NOUN crl-16378 64 13 , , PUNCT crl-16378 64 14 including include VERB crl-16378 64 15 analyzing analyze VERB crl-16378 64 16 existing exist VERB crl-16378 64 17 qualitative qualitative ADJ crl-16378 64 18 620 620 NUM crl-16378 64 19 college college NOUN crl-16378 64 20 & & CCONJ crl-16378 64 21 research research PROPN crl-16378 64 22 libraries library NOUN crl-16378 64 23 september september PROPN crl-16378 64 24 2014 2014 NUM crl-16378 64 25 data datum NOUN crl-16378 64 26 , , PUNCT crl-16378 64 27 usability usability NOUN crl-16378 64 28 testing testing NOUN crl-16378 64 29 , , PUNCT crl-16378 64 30 diary diary NOUN crl-16378 64 31 studies study NOUN crl-16378 64 32 , , PUNCT crl-16378 64 33 and and CCONJ crl-16378 64 34 ethnographic ethnographic ADJ crl-16378 64 35 interviews interview NOUN crl-16378 64 36 ( ( PUNCT crl-16378 64 37 the the DET crl-16378 64 38 most most ADV crl-16378 64 39 common common ADJ crl-16378 64 40 approach approach NOUN crl-16378 64 41 used use VERB crl-16378 64 42 in in ADP crl-16378 64 43 the the DET crl-16378 64 44 design design NOUN crl-16378 64 45 field field NOUN crl-16378 64 46 ) ) PUNCT crl-16378 64 47 . . PUNCT crl-16378 65 1 with with ADP crl-16378 65 2 a a DET crl-16378 65 3 plethora plethora NOUN crl-16378 65 4 of of ADP crl-16378 65 5 service service NOUN crl-16378 65 6 - - PUNCT crl-16378 65 7 generated generate VERB crl-16378 65 8 data datum NOUN crl-16378 65 9 , , PUNCT crl-16378 65 10 libraries library NOUN crl-16378 65 11 are be AUX crl-16378 65 12 in in ADP crl-16378 65 13 an an DET crl-16378 65 14 enviable enviable ADJ crl-16378 65 15 position position NOUN crl-16378 65 16 to to PART crl-16378 65 17 create create VERB crl-16378 65 18 sound sound ADJ crl-16378 65 19 data data NOUN crl-16378 65 20 - - PUNCT crl-16378 65 21 driven drive VERB crl-16378 65 22 personas persona NOUN crl-16378 65 23 , , PUNCT crl-16378 65 24 though though SCONJ crl-16378 65 25 more more ADJ crl-16378 65 26 exploration exploration NOUN crl-16378 65 27 of of ADP crl-16378 65 28 methods method NOUN crl-16378 65 29 for for ADP crl-16378 65 30 data datum NOUN crl-16378 65 31 synthesis synthesis NOUN crl-16378 65 32 is be AUX crl-16378 65 33 needed need VERB crl-16378 65 34 . . PUNCT crl-16378 66 1 to to PART crl-16378 66 2 contribute contribute VERB crl-16378 66 3 to to ADP crl-16378 66 4 this this DET crl-16378 66 5 new new ADJ crl-16378 66 6 area area NOUN crl-16378 66 7 of of ADP crl-16378 66 8 research research NOUN crl-16378 66 9 , , PUNCT crl-16378 66 10 we we PRON crl-16378 66 11 chose choose VERB crl-16378 66 12 to to PART crl-16378 66 13 analyze analyze VERB crl-16378 66 14 existing exist VERB crl-16378 66 15 service service NOUN crl-16378 66 16 - - PUNCT crl-16378 66 17 generated generate VERB crl-16378 66 18 data datum NOUN crl-16378 66 19 in in ADP crl-16378 66 20 the the DET crl-16378 66 21 form form NOUN crl-16378 66 22 of of ADP crl-16378 66 23 aal aal NOUN crl-16378 66 24 chat chat VERB crl-16378 66 25 transcripts transcript NOUN crl-16378 66 26 , , PUNCT crl-16378 66 27 to to PART crl-16378 66 28 build build VERB crl-16378 66 29 personas persona NOUN crl-16378 66 30 that that PRON crl-16378 66 31 reflect reflect VERB crl-16378 66 32 the the DET crl-16378 66 33 needs need NOUN crl-16378 66 34 , , PUNCT crl-16378 66 35 goals goal NOUN crl-16378 66 36 , , PUNCT crl-16378 66 37 and and CCONJ crl-16378 66 38 values value NOUN crl-16378 66 39 of of ADP crl-16378 66 40 our our PRON crl-16378 66 41 users user NOUN crl-16378 66 42 . . PUNCT crl-16378 67 1 methodology methodology NOUN crl-16378 67 2 part part NOUN crl-16378 67 3 1 1 NUM crl-16378 67 4 : : PUNCT crl-16378 67 5 about about ADP crl-16378 67 6 our our PRON crl-16378 67 7 data data NOUN crl-16378 67 8 nyu nyu PROPN crl-16378 67 9 libraries library NOUN crl-16378 67 10 provides provide VERB crl-16378 67 11 virtual virtual ADJ crl-16378 67 12 reference reference NOUN crl-16378 67 13 services service NOUN crl-16378 67 14 to to ADP crl-16378 67 15 its its PRON crl-16378 67 16 users user NOUN crl-16378 67 17 via via ADP crl-16378 67 18 e e NOUN crl-16378 67 19 - - NOUN crl-16378 67 20 mail mail NOUN crl-16378 67 21 , , PUNCT crl-16378 67 22 text text NOUN crl-16378 67 23 ( ( PUNCT crl-16378 67 24 sms sms NOUN crl-16378 67 25 ) ) PUNCT crl-16378 67 26 , , PUNCT crl-16378 67 27 and and CCONJ crl-16378 67 28 chat chat VERB crl-16378 67 29 ( ( PUNCT crl-16378 67 30 i i PRON crl-16378 67 31 m m VERB crl-16378 67 32 ) ) PUNCT crl-16378 67 33 , , PUNCT crl-16378 67 34 using use VERB crl-16378 67 35 two two NUM crl-16378 67 36 major major ADJ crl-16378 67 37 platforms platform NOUN crl-16378 67 38 . . PUNCT crl-16378 68 1 the the DET crl-16378 68 2 e e NOUN crl-16378 68 3 - - NOUN crl-16378 68 4 mail mail NOUN crl-16378 68 5 service service NOUN crl-16378 68 6 runs run VERB crl-16378 68 7 through through ADP crl-16378 68 8 oclc oclc PROPN crl-16378 68 9 ’s ’s PART crl-16378 68 10 questionpoint questionpoint NOUN crl-16378 68 11 platform platform NOUN crl-16378 68 12 , , PUNCT crl-16378 68 13 while while SCONJ crl-16378 68 14 the the DET crl-16378 68 15 text text NOUN crl-16378 68 16 and and CCONJ crl-16378 68 17 chat chat VERB crl-16378 68 18 services service NOUN crl-16378 68 19 both both PRON crl-16378 68 20 run run VERB crl-16378 68 21 through through ADP crl-16378 68 22 libraryh3lp libraryh3lp NOUN crl-16378 68 23 . . PUNCT crl-16378 69 1 the the DET crl-16378 69 2 chat chat PROPN crl-16378 69 3 service service NOUN crl-16378 69 4 is be AUX crl-16378 69 5 the the DET crl-16378 69 6 busiest busy ADJ crl-16378 69 7 of of ADP crl-16378 69 8 the the DET crl-16378 69 9 three three NUM crl-16378 69 10 modes mode NOUN crl-16378 69 11 of of ADP crl-16378 69 12 communication communication NOUN crl-16378 69 13 , , PUNCT crl-16378 69 14 generating generate VERB crl-16378 69 15 approximately approximately ADV crl-16378 69 16 1,700 1,700 NUM crl-16378 69 17 transactions transaction NOUN crl-16378 69 18 per per ADP crl-16378 69 19 month month NOUN crl-16378 69 20 . . PUNCT crl-16378 70 1 it it PRON crl-16378 70 2 is be AUX crl-16378 70 3 accessible accessible ADJ crl-16378 70 4 across across ADP crl-16378 70 5 the the DET crl-16378 70 6 libraries library NOUN crl-16378 70 7 website website NOUN crl-16378 70 8 through through ADP crl-16378 70 9 multiple multiple ADJ crl-16378 70 10 discovery discovery NOUN crl-16378 70 11 interfaces interface NOUN crl-16378 70 12 and and CCONJ crl-16378 70 13 research research NOUN crl-16378 70 14 guides guide NOUN crl-16378 70 15 , , PUNCT crl-16378 70 16 serving serve VERB crl-16378 70 17 users user NOUN crl-16378 70 18 at at ADP crl-16378 70 19 all all PRON crl-16378 70 20 of of ADP crl-16378 70 21 the the DET crl-16378 70 22 university university NOUN crl-16378 70 23 ’s ’s NOUN crl-16378 70 24 global global ADJ crl-16378 70 25 sites site NOUN crl-16378 70 26 . . PUNCT crl-16378 71 1 with with ADP crl-16378 71 2 coverage coverage NOUN crl-16378 71 3 approaching approach VERB crl-16378 71 4 24 24 NUM crl-16378 71 5 hours hour NOUN crl-16378 71 6 per per ADP crl-16378 71 7 day day NOUN crl-16378 71 8 , , PUNCT crl-16378 71 9 the the DET crl-16378 71 10 chat chat NOUN crl-16378 71 11 service service NOUN crl-16378 71 12 reaches reach VERB crl-16378 71 13 a a DET crl-16378 71 14 wide wide ADJ crl-16378 71 15 and and CCONJ crl-16378 71 16 diverse diverse ADJ crl-16378 71 17 subset subset NOUN crl-16378 71 18 of of ADP crl-16378 71 19 the the DET crl-16378 71 20 nyu nyu PROPN crl-16378 71 21 libraries librarie VERB crl-16378 71 22 user user NOUN crl-16378 71 23 community community NOUN crl-16378 71 24 . . PUNCT crl-16378 72 1 the the DET crl-16378 72 2 libraryh3lp libraryh3lp PROPN crl-16378 72 3 platform platform NOUN crl-16378 72 4 allows allow VERB crl-16378 72 5 us we PRON crl-16378 72 6 to to PART crl-16378 72 7 gather gather VERB crl-16378 72 8 an an DET crl-16378 72 9 extensive extensive ADJ crl-16378 72 10 amount amount NOUN crl-16378 72 11 of of ADP crl-16378 72 12 data datum NOUN crl-16378 72 13 about about ADP crl-16378 72 14 all all PRON crl-16378 72 15 chat chat VERB crl-16378 72 16 transactions transaction NOUN crl-16378 72 17 , , PUNCT crl-16378 72 18 as as SCONJ crl-16378 72 19 shown show VERB crl-16378 72 20 in in ADP crl-16378 72 21 figure figure NOUN crl-16378 72 22 1 1 NUM crl-16378 72 23 . . PUNCT crl-16378 73 1 these these DET crl-16378 73 2 data datum NOUN crl-16378 73 3 include include VERB crl-16378 73 4 elements element NOUN crl-16378 73 5 that that PRON crl-16378 73 6 provide provide VERB crl-16378 73 7 insight insight NOUN crl-16378 73 8 into into ADP crl-16378 73 9 user user NOUN crl-16378 73 10 circumstances circumstance NOUN crl-16378 73 11 , , PUNCT crl-16378 73 12 such such ADJ crl-16378 73 13 as as ADP crl-16378 73 14 ip ip NOUN crl-16378 73 15 address address NOUN crl-16378 73 16 and and CCONJ crl-16378 73 17 referring refer VERB crl-16378 73 18 url url NOUN crl-16378 73 19 ( ( PUNCT crl-16378 73 20 in in ADP crl-16378 73 21 other other ADJ crl-16378 73 22 words word NOUN crl-16378 73 23 , , PUNCT crl-16378 73 24 the the DET crl-16378 73 25 exact exact ADJ crl-16378 73 26 location location NOUN crl-16378 73 27 on on ADP crl-16378 73 28 the the DET crl-16378 73 29 library library NOUN crl-16378 73 30 website website NOUN crl-16378 73 31 from from ADP crl-16378 73 32 which which PRON crl-16378 73 33 someone someone PRON crl-16378 73 34 initiated initiate VERB crl-16378 73 35 his his PRON crl-16378 73 36 or or CCONJ crl-16378 73 37 her her PRON crl-16378 73 38 chat chat NOUN crl-16378 73 39 ) ) PUNCT crl-16378 73 40 . . PUNCT crl-16378 74 1 libraryh3lp libraryh3lp PROPN crl-16378 74 2 also also ADV crl-16378 74 3 collects collect VERB crl-16378 74 4 complete complete ADJ crl-16378 74 5 transcripts transcript NOUN crl-16378 74 6 that that PRON crl-16378 74 7 can can AUX crl-16378 74 8 be be AUX crl-16378 74 9 downloaded download VERB crl-16378 74 10 from from ADP crl-16378 74 11 the the DET crl-16378 74 12 platform platform NOUN crl-16378 74 13 ’s ’s PART crl-16378 74 14 administrative administrative ADJ crl-16378 74 15 module module NOUN crl-16378 74 16 . . PUNCT crl-16378 75 1 to to PART crl-16378 75 2 build build VERB crl-16378 75 3 the the DET crl-16378 75 4 personas persona NOUN crl-16378 75 5 , , PUNCT crl-16378 75 6 we we PRON crl-16378 75 7 used use VERB crl-16378 75 8 the the DET crl-16378 75 9 descriptive descriptive ADJ crl-16378 75 10 data datum NOUN crl-16378 75 11 that that PRON crl-16378 75 12 are be AUX crl-16378 75 13 collected collect VERB crl-16378 75 14 by by ADP crl-16378 75 15 libraryh3lp libraryh3lp PROPN crl-16378 75 16 , , PUNCT crl-16378 75 17 as as ADV crl-16378 75 18 well well ADV crl-16378 75 19 as as ADP crl-16378 75 20 qualitative qualitative ADJ crl-16378 75 21 and and CCONJ crl-16378 75 22 quantitative quantitative ADJ crl-16378 75 23 data datum NOUN crl-16378 75 24 that that PRON crl-16378 75 25 we we PRON crl-16378 75 26 produced produce VERB crl-16378 75 27 by by ADP crl-16378 75 28 coding code VERB crl-16378 75 29 a a DET crl-16378 75 30 random random ADJ crl-16378 75 31 , , PUNCT crl-16378 75 32 anonymized anonymize VERB crl-16378 75 33 sample sample NOUN crl-16378 75 34 of of ADP crl-16378 75 35 170 170 NUM crl-16378 75 36 transcripts transcript NOUN crl-16378 75 37 . . PUNCT crl-16378 76 1 the the DET crl-16378 76 2 sample sample NOUN crl-16378 76 3 was be AUX crl-16378 76 4 drawn draw VERB crl-16378 76 5 from from ADP crl-16378 76 6 transcripts transcript NOUN crl-16378 76 7 recorded record VERB crl-16378 76 8 between between ADP crl-16378 76 9 november november PROPN crl-16378 76 10 2011 2011 NUM crl-16378 76 11 and and CCONJ crl-16378 76 12 february february PROPN crl-16378 76 13 2012 2012 NUM crl-16378 76 14 . . PUNCT crl-16378 77 1 after after ADP crl-16378 77 2 removing remove VERB crl-16378 77 3 two two NUM crl-16378 77 4 transcripts transcript NOUN crl-16378 77 5 that that PRON crl-16378 77 6 contained contain VERB crl-16378 77 7 insufficient insufficient ADJ crl-16378 77 8 information information NOUN crl-16378 77 9 , , PUNCT crl-16378 77 10 our our PRON crl-16378 77 11 final final ADJ crl-16378 77 12 sample sample NOUN crl-16378 77 13 size size NOUN crl-16378 77 14 was be AUX crl-16378 77 15 168 168 NUM crl-16378 77 16 . . PUNCT crl-16378 78 1 methodology methodology NOUN crl-16378 78 2 part part NOUN crl-16378 78 3 2 2 NUM crl-16378 78 4 : : PUNCT crl-16378 78 5 developing develop VERB crl-16378 78 6 the the DET crl-16378 78 7 coding code VERB crl-16378 78 8 instrument instrument NOUN crl-16378 78 9 we we PRON crl-16378 78 10 developed develop VERB crl-16378 78 11 our our PRON crl-16378 78 12 coding code VERB crl-16378 78 13 instrument instrument NOUN crl-16378 78 14 with with ADP crl-16378 78 15 two two NUM crl-16378 78 16 goals goal NOUN crl-16378 78 17 in in ADP crl-16378 78 18 mind mind NOUN crl-16378 78 19 . . PUNCT crl-16378 79 1 the the DET crl-16378 79 2 first first ADJ crl-16378 79 3 was be AUX crl-16378 79 4 to to PART crl-16378 79 5 produce produce VERB crl-16378 79 6 a a DET crl-16378 79 7 tool tool NOUN crl-16378 79 8 enabling enable VERB crl-16378 79 9 us we PRON crl-16378 79 10 to to ADP crl-16378 79 11 plot plot NOUN crl-16378 79 12 and and CCONJ crl-16378 79 13 cluster cluster VERB crl-16378 79 14 the the DET crl-16378 79 15 transcripts transcript NOUN crl-16378 79 16 on on ADP crl-16378 79 17 an an DET crl-16378 79 18 x x PROPN crl-16378 79 19 / / SYM crl-16378 79 20 y y PROPN crl-16378 79 21 graph graph NOUN crl-16378 79 22 . . PUNCT crl-16378 80 1 accordingly accordingly ADV crl-16378 80 2 , , PUNCT crl-16378 80 3 we we PRON crl-16378 80 4 designed design VERB crl-16378 80 5 the the DET crl-16378 80 6 instrument instrument NOUN crl-16378 80 7 to to PART crl-16378 80 8 produce produce VERB crl-16378 80 9 two two NUM crl-16378 80 10 numeric numeric ADJ crl-16378 80 11 values value NOUN crl-16378 80 12 for for ADP crl-16378 80 13 each each DET crl-16378 80 14 chat chat NOUN crl-16378 80 15 conversation conversation NOUN crl-16378 80 16 , , PUNCT crl-16378 80 17 one one NUM crl-16378 80 18 serving serve VERB crl-16378 80 19 as as ADP crl-16378 80 20 the the DET crl-16378 80 21 x x PUNCT crl-16378 80 22 coordinate coordinate NOUN crl-16378 80 23 and and CCONJ crl-16378 80 24 the the DET crl-16378 80 25 other other ADJ crl-16378 80 26 serving serve VERB crl-16378 80 27 as as ADP crl-16378 80 28 the the DET crl-16378 80 29 y y PROPN crl-16378 80 30 coordinate coordinate NOUN crl-16378 80 31 . . PUNCT crl-16378 81 1 the the DET crl-16378 81 2 second second ADJ crl-16378 81 3 figure figure NOUN crl-16378 81 4 1 1 NUM crl-16378 81 5 libraryh3lp libraryh3lp NOUN crl-16378 81 6 administrative administrative ADJ crl-16378 81 7 module module NOUN crl-16378 81 8 invoking invoke VERB crl-16378 81 9 the the DET crl-16378 81 10 user user NOUN crl-16378 81 11 from from ADP crl-16378 81 12 data datum NOUN crl-16378 81 13 to to PART crl-16378 81 14 design design VERB crl-16378 81 15 621 621 NUM crl-16378 81 16 goal goal NOUN crl-16378 81 17 was be AUX crl-16378 81 18 to to PART crl-16378 81 19 thematically thematically ADV crl-16378 81 20 define define VERB crl-16378 81 21 the the DET crl-16378 81 22 x x PROPN crl-16378 81 23 and and CCONJ crl-16378 81 24 y y PROPN crl-16378 81 25 axes axis NOUN crl-16378 81 26 to to PART crl-16378 81 27 represent represent VERB crl-16378 81 28 user user NOUN crl-16378 81 29 goals goal NOUN crl-16378 81 30 and and CCONJ crl-16378 81 31 values value NOUN crl-16378 81 32 . . PUNCT crl-16378 82 1 we we PRON crl-16378 82 2 defined define VERB crl-16378 82 3 x x PUNCT crl-16378 82 4 to to PART crl-16378 82 5 represent represent VERB crl-16378 82 6 the the DET crl-16378 82 7 nature nature NOUN crl-16378 82 8 of of ADP crl-16378 82 9 the the DET crl-16378 82 10 user user NOUN crl-16378 82 11 ’s ’s PART crl-16378 82 12 information information NOUN crl-16378 82 13 need need NOUN crl-16378 82 14 , , PUNCT crl-16378 82 15 while while SCONJ crl-16378 82 16 y y PROPN crl-16378 82 17 would would AUX crl-16378 82 18 represent represent VERB crl-16378 82 19 the the DET crl-16378 82 20 nature nature NOUN crl-16378 82 21 of of ADP crl-16378 82 22 the the DET crl-16378 82 23 user user NOUN crl-16378 82 24 ’s ’s PART crl-16378 82 25 motivation motivation NOUN crl-16378 82 26 . . PUNCT crl-16378 83 1 on on ADP crl-16378 83 2 the the DET crl-16378 83 3 x x PROPN crl-16378 83 4 axis axis NOUN crl-16378 83 5 , , PUNCT crl-16378 83 6 values value NOUN crl-16378 83 7 could could AUX crl-16378 83 8 range range VERB crl-16378 83 9 from from ADP crl-16378 83 10 very very ADV crl-16378 83 11 discoveryor discoveryor ADJ crl-16378 83 12 content content NOUN crl-16378 83 13 - - PUNCT crl-16378 83 14 oriented orient VERB crl-16378 83 15 at at ADP crl-16378 83 16 the the DET crl-16378 83 17 negative negative ADJ crl-16378 83 18 end end NOUN crl-16378 83 19 to to ADP crl-16378 83 20 very very ADJ crl-16378 83 21 deliveryor deliveryor NOUN crl-16378 83 22 accessoriented accessoriente VERB crl-16378 83 23 at at ADP crl-16378 83 24 the the DET crl-16378 83 25 positive positive ADJ crl-16378 83 26 end end NOUN crl-16378 83 27 . . PUNCT crl-16378 84 1 on on ADP crl-16378 84 2 the the DET crl-16378 84 3 y y PROPN crl-16378 84 4 axis axis NOUN crl-16378 84 5 , , PUNCT crl-16378 84 6 values value NOUN crl-16378 84 7 could could AUX crl-16378 84 8 range range VERB crl-16378 84 9 from from ADP crl-16378 84 10 very very ADV crl-16378 84 11 intrinsic intrinsic ADJ crl-16378 84 12 at at ADP crl-16378 84 13 the the DET crl-16378 84 14 negative negative ADJ crl-16378 84 15 end end NOUN crl-16378 84 16 to to ADP crl-16378 84 17 very very ADV crl-16378 84 18 extrinsic extrinsic ADJ crl-16378 84 19 at at ADP crl-16378 84 20 the the DET crl-16378 84 21 positive positive ADJ crl-16378 84 22 end end NOUN crl-16378 84 23 . . PUNCT crl-16378 85 1 figure figure NOUN crl-16378 85 2 2 2 NUM crl-16378 85 3 , , PUNCT crl-16378 85 4 below below ADV crl-16378 85 5 , , PUNCT crl-16378 85 6 depicts depict VERB crl-16378 85 7 a a DET crl-16378 85 8 blank blank ADJ crl-16378 85 9 graph graph NOUN crl-16378 85 10 , , PUNCT crl-16378 85 11 with with ADP crl-16378 85 12 these these DET crl-16378 85 13 two two NUM crl-16378 85 14 axes axis NOUN crl-16378 85 15 defined define VERB crl-16378 85 16 and and CCONJ crl-16378 85 17 labeled label VERB crl-16378 85 18 . . PUNCT crl-16378 86 1 figure figure NOUN crl-16378 86 2 3 3 NUM crl-16378 86 3 , , PUNCT crl-16378 86 4 below below ADV crl-16378 86 5 , , PUNCT crl-16378 86 6 depicts depict VERB crl-16378 86 7 the the DET crl-16378 86 8 same same ADJ crl-16378 86 9 graph graph NOUN crl-16378 86 10 with with ADP crl-16378 86 11 hypothetical hypothetical ADJ crl-16378 86 12 points point NOUN crl-16378 86 13 plotted plot VERB crl-16378 86 14 , , PUNCT crl-16378 86 15 representing represent VERB crl-16378 86 16 coded code VERB crl-16378 86 17 transcripts transcript NOUN crl-16378 86 18 from from ADP crl-16378 86 19 our our PRON crl-16378 86 20 sample sample NOUN crl-16378 86 21 . . PUNCT crl-16378 87 1 to to PART crl-16378 87 2 assign assign VERB crl-16378 87 3 meaningful meaningful ADJ crl-16378 87 4 x x PROPN crl-16378 87 5 and and CCONJ crl-16378 87 6 y y PROPN crl-16378 87 7 values value NOUN crl-16378 87 8 to to ADP crl-16378 87 9 each each DET crl-16378 87 10 transcript transcript NOUN crl-16378 87 11 , , PUNCT crl-16378 87 12 we we PRON crl-16378 87 13 developed develop VERB crl-16378 87 14 a a DET crl-16378 87 15 series series NOUN crl-16378 87 16 of of ADP crl-16378 87 17 questions question NOUN crl-16378 87 18 to to PART crl-16378 87 19 help help VERB crl-16378 87 20 us we PRON crl-16378 87 21 discern discern VERB crl-16378 87 22 the the DET crl-16378 87 23 nature nature NOUN crl-16378 87 24 of of ADP crl-16378 87 25 users user NOUN crl-16378 87 26 ’ ’ PART crl-16378 87 27 information information NOUN crl-16378 87 28 needs need NOUN crl-16378 87 29 and and CCONJ crl-16378 87 30 their their PRON crl-16378 87 31 levels level NOUN crl-16378 87 32 of of ADP crl-16378 87 33 motivation motivation NOUN crl-16378 87 34 . . PUNCT crl-16378 88 1 the the DET crl-16378 88 2 complete complete ADJ crl-16378 88 3 coding code VERB crl-16378 88 4 instrument instrument NOUN crl-16378 88 5 is be AUX crl-16378 88 6 included include VERB crl-16378 88 7 as as ADP crl-16378 88 8 appendix appendix PROPN crl-16378 88 9 a. a. PROPN crl-16378 88 10 we we PRON crl-16378 88 11 refined refine VERB crl-16378 88 12 these these DET crl-16378 88 13 questions question NOUN crl-16378 88 14 through through ADP crl-16378 88 15 several several ADJ crl-16378 88 16 rounds round NOUN crl-16378 88 17 of of ADP crl-16378 88 18 iterative iterative ADJ crl-16378 88 19 testing testing NOUN crl-16378 88 20 . . PUNCT crl-16378 89 1 mindful mindful ADJ crl-16378 89 2 of of ADP crl-16378 89 3 our our PRON crl-16378 89 4 level level NOUN crl-16378 89 5 of of ADP crl-16378 89 6 interrater interrater ADJ crl-16378 89 7 agreement agreement NOUN crl-16378 89 8 , , PUNCT crl-16378 89 9 we we PRON crl-16378 89 10 developed develop VERB crl-16378 89 11 a a DET crl-16378 89 12 narrative narrative ADJ crl-16378 89 13 rationale rationale NOUN crl-16378 89 14 for for ADP crl-16378 89 15 each each DET crl-16378 89 16 question question NOUN crl-16378 89 17 , , PUNCT crl-16378 89 18 in in ADP crl-16378 89 19 which which PRON crl-16378 89 20 we we PRON crl-16378 89 21 explained explain VERB crl-16378 89 22 how how SCONJ crl-16378 89 23 and and CCONJ crl-16378 89 24 why why SCONJ crl-16378 89 25 it it PRON crl-16378 89 26 would would AUX crl-16378 89 27 allow allow VERB crl-16378 89 28 us we PRON crl-16378 89 29 to to PART crl-16378 89 30 characterize characterize VERB crl-16378 89 31 a a DET crl-16378 89 32 conversation conversation NOUN crl-16378 89 33 in in ADP crl-16378 89 34 a a DET crl-16378 89 35 particular particular ADJ crl-16378 89 36 way way NOUN crl-16378 89 37 . . PUNCT crl-16378 90 1 appendix appendix PROPN crl-16378 90 2 b b PROPN crl-16378 90 3 contains contain VERB crl-16378 90 4 the the DET crl-16378 90 5 coding code VERB crl-16378 90 6 rationale rationale NOUN crl-16378 90 7 . . PUNCT crl-16378 91 1 we we PRON crl-16378 91 2 gathered gather VERB crl-16378 91 3 two two NUM crl-16378 91 4 preliminary preliminary ADJ crl-16378 91 5 samples sample NOUN crl-16378 91 6 of of ADP crl-16378 91 7 10 10 NUM crl-16378 91 8 transcripts transcript NOUN crl-16378 91 9 each each PRON crl-16378 91 10 to to PART crl-16378 91 11 test test VERB crl-16378 91 12 working work VERB crl-16378 91 13 drafts draft NOUN crl-16378 91 14 of of ADP crl-16378 91 15 our our PRON crl-16378 91 16 coding code VERB crl-16378 91 17 scheme scheme NOUN crl-16378 91 18 . . PUNCT crl-16378 92 1 after after ADP crl-16378 92 2 coding code VERB crl-16378 92 3 the the DET crl-16378 92 4 first first ADJ crl-16378 92 5 set set NOUN crl-16378 92 6 of of ADP crl-16378 92 7 10 10 NUM crl-16378 92 8 transcripts transcript NOUN crl-16378 92 9 , , PUNCT crl-16378 92 10 we we PRON crl-16378 92 11 examined examine VERB crl-16378 92 12 our our PRON crl-16378 92 13 results result NOUN crl-16378 92 14 for for ADP crl-16378 92 15 variation variation NOUN crl-16378 92 16 and and CCONJ crl-16378 92 17 found find VERB crl-16378 92 18 that that SCONJ crl-16378 92 19 we we PRON crl-16378 92 20 were be AUX crl-16378 92 21 in in ADP crl-16378 92 22 agreement agreement NOUN crl-16378 92 23 for for ADP crl-16378 92 24 roughly roughly ADV crl-16378 92 25 50 50 NUM crl-16378 92 26 percent percent NOUN crl-16378 92 27 of of ADP crl-16378 92 28 questions question NOUN crl-16378 92 29 . . PUNCT crl-16378 93 1 after after ADP crl-16378 93 2 discussing discuss VERB crl-16378 93 3 our our PRON crl-16378 93 4 reasoning reasoning NOUN crl-16378 93 5 and and CCONJ crl-16378 93 6 revising revise VERB crl-16378 93 7 the the DET crl-16378 93 8 wording wording NOUN crl-16378 93 9 of of ADP crl-16378 93 10 the the DET crl-16378 93 11 questions question NOUN crl-16378 93 12 , , PUNCT crl-16378 93 13 we we PRON crl-16378 93 14 tested test VERB crl-16378 93 15 with with ADP crl-16378 93 16 a a DET crl-16378 93 17 second second ADJ crl-16378 93 18 set set NOUN crl-16378 93 19 of of ADP crl-16378 93 20 10 10 NUM crl-16378 93 21 transcripts transcript NOUN crl-16378 93 22 . . PUNCT crl-16378 94 1 we we PRON crl-16378 94 2 improved improve VERB crl-16378 94 3 in in ADP crl-16378 94 4 agreement agreement NOUN crl-16378 94 5 considerably considerably ADV crl-16378 94 6 after after ADP crl-16378 94 7 the the DET crl-16378 94 8 second second ADJ crl-16378 94 9 test test NOUN crl-16378 94 10 , , PUNCT crl-16378 94 11 with with ADP crl-16378 94 12 matching matching NOUN crl-16378 94 13 responses response NOUN crl-16378 94 14 in in ADP crl-16378 94 15 70 70 NUM crl-16378 94 16 percent percent NOUN crl-16378 94 17 of of ADP crl-16378 94 18 total total ADJ crl-16378 94 19 questions question NOUN crl-16378 94 20 . . PUNCT crl-16378 95 1 following follow VERB crl-16378 95 2 a a DET crl-16378 95 3 final final ADJ crl-16378 95 4 round round NOUN crl-16378 95 5 of of ADP crl-16378 95 6 language language NOUN crl-16378 95 7 and and CCONJ crl-16378 95 8 rationale rationale NOUN crl-16378 95 9 revisions revision NOUN crl-16378 95 10 , , PUNCT crl-16378 95 11 we we PRON crl-16378 95 12 divided divide VERB crl-16378 95 13 our our PRON crl-16378 95 14 sample sample NOUN crl-16378 95 15 of of ADP crl-16378 95 16 168 168 NUM crl-16378 95 17 transcripts transcript NOUN crl-16378 95 18 between between ADP crl-16378 95 19 us we PRON crl-16378 95 20 and and CCONJ crl-16378 95 21 coded code VERB crl-16378 95 22 them they PRON crl-16378 95 23 individually individually ADV crl-16378 95 24 using use VERB crl-16378 95 25 qualtrics qualtric NOUN crl-16378 95 26 survey survey NOUN crl-16378 95 27 software software NOUN crl-16378 95 28 . . PUNCT crl-16378 96 1 the the DET crl-16378 96 2 final final ADJ crl-16378 96 3 coding code VERB crl-16378 96 4 scheme scheme NOUN crl-16378 96 5 included include VERB crl-16378 96 6 a a DET crl-16378 96 7 total total NOUN crl-16378 96 8 of of ADP crl-16378 96 9 8 8 NUM crl-16378 96 10 questions question NOUN crl-16378 96 11 , , PUNCT crl-16378 96 12 6 6 NUM crl-16378 96 13 of of ADP crl-16378 96 14 which which PRON crl-16378 96 15 were be AUX crl-16378 96 16 answerable answerable ADJ crl-16378 96 17 in in ADP crl-16378 96 18 a a DET crl-16378 96 19 way way NOUN crl-16378 96 20 that that PRON crl-16378 96 21 would would AUX crl-16378 96 22 result result VERB crl-16378 96 23 in in ADP crl-16378 96 24 numeric numeric PROPN crl-16378 96 25 x x PROPN crl-16378 96 26 and and CCONJ crl-16378 96 27 y y PROPN crl-16378 96 28 values value NOUN crl-16378 96 29 . . PUNCT crl-16378 97 1 two two NUM crl-16378 97 2 questions question NOUN crl-16378 97 3 dealt deal VERB crl-16378 97 4 solely solely ADV crl-16378 97 5 with with ADP crl-16378 97 6 the the DET crl-16378 97 7 x x PROPN crl-16378 97 8 axis axis NOUN crl-16378 97 9 , , PUNCT crl-16378 97 10 with with ADP crl-16378 97 11 possible possible ADJ crl-16378 97 12 values value NOUN crl-16378 97 13 ranging range VERB crl-16378 97 14 from from ADP crl-16378 97 15 – – PUNCT crl-16378 97 16 2 2 NUM crl-16378 97 17 to to ADP crl-16378 97 18 +2 +2 NOUN crl-16378 97 19 , , PUNCT crl-16378 97 20 and and CCONJ crl-16378 97 21 two two NUM crl-16378 97 22 questions question NOUN crl-16378 97 23 dealt deal VERB crl-16378 97 24 solely solely ADV crl-16378 97 25 with with ADP crl-16378 97 26 the the DET crl-16378 97 27 y y PROPN crl-16378 97 28 axis axis NOUN crl-16378 97 29 , , PUNCT crl-16378 97 30 with with ADP crl-16378 97 31 possible possible ADJ crl-16378 97 32 values value NOUN crl-16378 97 33 ranging range VERB crl-16378 97 34 from from ADP crl-16378 97 35 – – PUNCT crl-16378 97 36 3 3 NUM crl-16378 97 37 to to ADP crl-16378 97 38 +3 +3 PROPN crl-16378 97 39 . . PUNCT crl-16378 98 1 the the DET crl-16378 98 2 two two NUM crl-16378 98 3 questions question NOUN crl-16378 98 4 that that PRON crl-16378 98 5 did do AUX crl-16378 98 6 not not PART crl-16378 98 7 have have VERB crl-16378 98 8 numeric numeric ADJ crl-16378 98 9 values value NOUN crl-16378 98 10 directly directly ADV crl-16378 98 11 assigned assign VERB crl-16378 98 12 to to ADP crl-16378 98 13 their their PRON crl-16378 98 14 answers answer NOUN crl-16378 98 15 were be AUX crl-16378 98 16 those those DET crl-16378 98 17 recording record VERB crl-16378 98 18 figure figure NOUN crl-16378 98 19 2 2 NUM crl-16378 98 20 blank blank ADJ crl-16378 98 21 graph graph NOUN crl-16378 98 22 for for ADP crl-16378 98 23 plotting plot VERB crl-16378 98 24 and and CCONJ crl-16378 98 25 clustering cluster VERB crl-16378 98 26 transcripts transcript NOUN crl-16378 98 27 622 622 NUM crl-16378 98 28 college college PROPN crl-16378 98 29 & & CCONJ crl-16378 98 30 research research PROPN crl-16378 98 31 libraries library NOUN crl-16378 98 32 september september PROPN crl-16378 98 33 2014 2014 NUM crl-16378 98 34 the the DET crl-16378 98 35 unique unique ADJ crl-16378 98 36 transcript transcript NOUN crl-16378 98 37 identifier identifier ADV crl-16378 98 38 and and CCONJ crl-16378 98 39 whether whether SCONJ crl-16378 98 40 a a DET crl-16378 98 41 question question NOUN crl-16378 98 42 was be AUX crl-16378 98 43 reference reference NOUN crl-16378 98 44 or or CCONJ crl-16378 98 45 directional directional ADJ crl-16378 98 46 in in ADP crl-16378 98 47 nature nature NOUN crl-16378 98 48 . . PUNCT crl-16378 99 1 if if SCONJ crl-16378 99 2 we we PRON crl-16378 99 3 classified classify VERB crl-16378 99 4 a a DET crl-16378 99 5 conversation conversation NOUN crl-16378 99 6 as as ADP crl-16378 99 7 reference reference NOUN crl-16378 99 8 , , PUNCT crl-16378 99 9 we we PRON crl-16378 99 10 were be AUX crl-16378 99 11 prompted prompt VERB crl-16378 99 12 to to PART crl-16378 99 13 select select VERB crl-16378 99 14 from from ADP crl-16378 99 15 a a DET crl-16378 99 16 list list NOUN crl-16378 99 17 of of ADP crl-16378 99 18 6 6 NUM crl-16378 99 19 additional additional ADJ crl-16378 99 20 criteria criterion NOUN crl-16378 99 21 , , PUNCT crl-16378 99 22 valued value VERB crl-16378 99 23 at at ADP crl-16378 99 24 one one NUM crl-16378 99 25 point point NOUN crl-16378 99 26 each each PRON crl-16378 99 27 , , PUNCT crl-16378 99 28 positive positive ADJ crl-16378 99 29 or or CCONJ crl-16378 99 30 negative negative ADJ crl-16378 99 31 depending depend VERB crl-16378 99 32 on on ADP crl-16378 99 33 their their PRON crl-16378 99 34 nature nature NOUN crl-16378 99 35 . . PUNCT crl-16378 100 1 these these DET crl-16378 100 2 criteria criterion NOUN crl-16378 100 3 were be AUX crl-16378 100 4 elements element NOUN crl-16378 100 5 that that PRON crl-16378 100 6 may may AUX crl-16378 100 7 have have AUX crl-16378 100 8 been be AUX crl-16378 100 9 present present ADJ crl-16378 100 10 in in ADP crl-16378 100 11 transactions transaction NOUN crl-16378 100 12 and and CCONJ crl-16378 100 13 , , PUNCT crl-16378 100 14 if if SCONJ crl-16378 100 15 so so ADV crl-16378 100 16 , , PUNCT crl-16378 100 17 would would AUX crl-16378 100 18 contribute contribute VERB crl-16378 100 19 points point NOUN crl-16378 100 20 to to ADP crl-16378 100 21 the the DET crl-16378 100 22 final final ADJ crl-16378 100 23 x x PROPN crl-16378 100 24 or or CCONJ crl-16378 100 25 y y PROPN crl-16378 100 26 value value NOUN crl-16378 100 27 . . PUNCT crl-16378 101 1 five five NUM crl-16378 101 2 of of ADP crl-16378 101 3 the the DET crl-16378 101 4 6 6 NUM crl-16378 101 5 possible possible ADJ crl-16378 101 6 reference reference NOUN crl-16378 101 7 criteria criterion NOUN crl-16378 101 8 would would AUX crl-16378 101 9 count count VERB crl-16378 101 10 toward toward ADP crl-16378 101 11 the the DET crl-16378 101 12 x x PUNCT crl-16378 101 13 value value NOUN crl-16378 101 14 and and CCONJ crl-16378 101 15 3 3 NUM crl-16378 101 16 would would AUX crl-16378 101 17 count count VERB crl-16378 101 18 toward toward ADP crl-16378 101 19 the the DET crl-16378 101 20 y y PROPN crl-16378 101 21 value value NOUN crl-16378 101 22 . . PUNCT crl-16378 102 1 if if SCONJ crl-16378 102 2 we we PRON crl-16378 102 3 classified classify VERB crl-16378 102 4 a a DET crl-16378 102 5 conversation conversation NOUN crl-16378 102 6 as as ADP crl-16378 102 7 being be AUX crl-16378 102 8 of of ADP crl-16378 102 9 a a DET crl-16378 102 10 directional directional ADJ crl-16378 102 11 nature nature NOUN crl-16378 102 12 , , PUNCT crl-16378 102 13 the the DET crl-16378 102 14 survey survey NOUN crl-16378 102 15 prompted prompt VERB crl-16378 102 16 us we PRON crl-16378 102 17 with with ADP crl-16378 102 18 a a DET crl-16378 102 19 list list NOUN crl-16378 102 20 of of ADP crl-16378 102 21 3 3 NUM crl-16378 102 22 additional additional ADJ crl-16378 102 23 criteria criterion NOUN crl-16378 102 24 , , PUNCT crl-16378 102 25 also also ADV crl-16378 102 26 one one NUM crl-16378 102 27 point point NOUN crl-16378 102 28 each each PRON crl-16378 102 29 , , PUNCT crl-16378 102 30 all all PRON crl-16378 102 31 of of ADP crl-16378 102 32 which which PRON crl-16378 102 33 were be AUX crl-16378 102 34 applicable applicable ADJ crl-16378 102 35 on on ADP crl-16378 102 36 the the DET crl-16378 102 37 x x PROPN crl-16378 102 38 axis axis PROPN crl-16378 102 39 and and CCONJ crl-16378 102 40 1 1 NUM crl-16378 102 41 of of ADP crl-16378 102 42 which which PRON crl-16378 102 43 was be AUX crl-16378 102 44 applicable applicable ADJ crl-16378 102 45 on on ADP crl-16378 102 46 the the DET crl-16378 102 47 y y PROPN crl-16378 102 48 axis axis NOUN crl-16378 102 49 . . PUNCT crl-16378 103 1 for for ADP crl-16378 103 2 these these DET crl-16378 103 3 questions question NOUN crl-16378 103 4 , , PUNCT crl-16378 103 5 we we PRON crl-16378 103 6 selected select VERB crl-16378 103 7 all all DET crl-16378 103 8 applicable applicable ADJ crl-16378 103 9 criteria criterion NOUN crl-16378 103 10 that that PRON crl-16378 103 11 may may AUX crl-16378 103 12 have have AUX crl-16378 103 13 been be AUX crl-16378 103 14 present present ADJ crl-16378 103 15 in in ADP crl-16378 103 16 transactions transaction NOUN crl-16378 103 17 ( ( PUNCT crl-16378 103 18 for for ADP crl-16378 103 19 example example NOUN crl-16378 103 20 , , PUNCT crl-16378 103 21 a a DET crl-16378 103 22 need need NOUN crl-16378 103 23 for for ADP crl-16378 103 24 subject subject ADJ crl-16378 103 25 - - PUNCT crl-16378 103 26 specific specific ADJ crl-16378 103 27 help help NOUN crl-16378 103 28 , , PUNCT crl-16378 103 29 meaningful meaningful ADJ crl-16378 103 30 policy policy NOUN crl-16378 103 31 advisement advisement NOUN crl-16378 103 32 , , PUNCT crl-16378 103 33 or or CCONJ crl-16378 103 34 research research NOUN crl-16378 103 35 strategies strategy NOUN crl-16378 103 36 and and CCONJ crl-16378 103 37 recommendations recommendation NOUN crl-16378 103 38 ) ) PUNCT crl-16378 103 39 . . PUNCT crl-16378 104 1 all all DET crl-16378 104 2 transactions transaction NOUN crl-16378 104 3 classified classify VERB crl-16378 104 4 as as SCONJ crl-16378 104 5 reference reference NOUN crl-16378 104 6 received receive VERB crl-16378 104 7 a a DET crl-16378 104 8 default default NOUN crl-16378 104 9 negative negative ADJ crl-16378 104 10 point point NOUN crl-16378 104 11 toward toward ADP crl-16378 104 12 the the DET crl-16378 104 13 intrinsic intrinsic ADJ crl-16378 104 14 end end NOUN crl-16378 104 15 of of ADP crl-16378 104 16 the the DET crl-16378 104 17 y y PROPN crl-16378 104 18 axis axis NOUN crl-16378 104 19 to to PART crl-16378 104 20 represent represent VERB crl-16378 104 21 the the DET crl-16378 104 22 motivation motivation NOUN crl-16378 104 23 required require VERB crl-16378 104 24 of of ADP crl-16378 104 25 a a DET crl-16378 104 26 patron patron NOUN crl-16378 104 27 to to PART crl-16378 104 28 initiate initiate VERB crl-16378 104 29 a a DET crl-16378 104 30 conversation conversation NOUN crl-16378 104 31 with with ADP crl-16378 104 32 a a DET crl-16378 104 33 reference reference NOUN crl-16378 104 34 librarian librarian NOUN crl-16378 104 35 . . PUNCT crl-16378 105 1 while while SCONJ crl-16378 105 2 an an DET crl-16378 105 3 equal equal ADJ crl-16378 105 4 number number NOUN crl-16378 105 5 of of ADP crl-16378 105 6 questions question NOUN crl-16378 105 7 in in ADP crl-16378 105 8 the the DET crl-16378 105 9 survey survey NOUN crl-16378 105 10 could could AUX crl-16378 105 11 be be AUX crl-16378 105 12 applied apply VERB crl-16378 105 13 to to ADP crl-16378 105 14 both both PRON crl-16378 105 15 the the DET crl-16378 105 16 x x PROPN crl-16378 105 17 and and CCONJ crl-16378 105 18 y y PROPN crl-16378 105 19 axes axis NOUN crl-16378 105 20 , , PUNCT crl-16378 105 21 the the DET crl-16378 105 22 coding code VERB crl-16378 105 23 instrument instrument NOUN crl-16378 105 24 contained contain VERB crl-16378 105 25 more more ADJ crl-16378 105 26 criteria criterion NOUN crl-16378 105 27 overall overall ADV crl-16378 105 28 that that PRON crl-16378 105 29 could could AUX crl-16378 105 30 potentially potentially ADV crl-16378 105 31 describe describe VERB crl-16378 105 32 the the DET crl-16378 105 33 characteristic characteristic NOUN crl-16378 105 34 plotted plot VERB crl-16378 105 35 on on ADP crl-16378 105 36 x x PROPN crl-16378 105 37 ( ( PUNCT crl-16378 105 38 that that ADV crl-16378 105 39 is is ADV crl-16378 105 40 , , PUNCT crl-16378 105 41 the the DET crl-16378 105 42 nature nature NOUN crl-16378 105 43 of of ADP crl-16378 105 44 the the DET crl-16378 105 45 information information NOUN crl-16378 105 46 need need NOUN crl-16378 105 47 ) ) PUNCT crl-16378 105 48 . . PUNCT crl-16378 106 1 while while SCONJ crl-16378 106 2 we we PRON crl-16378 106 3 would would AUX crl-16378 106 4 have have AUX crl-16378 106 5 liked like VERB crl-16378 106 6 to to PART crl-16378 106 7 give give VERB crl-16378 106 8 each each DET crl-16378 106 9 characteristic characteristic ADJ crl-16378 106 10 equal equal ADJ crl-16378 106 11 consideration consideration NOUN crl-16378 106 12 , , PUNCT crl-16378 106 13 we we PRON crl-16378 106 14 determined determine VERB crl-16378 106 15 that that SCONJ crl-16378 106 16 we we PRON crl-16378 106 17 could could AUX crl-16378 106 18 more more ADV crl-16378 106 19 soundly soundly ADV crl-16378 106 20 observe observe VERB crl-16378 106 21 the the DET crl-16378 106 22 nature nature NOUN crl-16378 106 23 of of ADP crl-16378 106 24 an an DET crl-16378 106 25 information information NOUN crl-16378 106 26 need need VERB crl-16378 106 27 from from ADP crl-16378 106 28 a a DET crl-16378 106 29 discrete discrete ADJ crl-16378 106 30 conversation conversation NOUN crl-16378 106 31 than than SCONJ crl-16378 106 32 we we PRON crl-16378 106 33 could could AUX crl-16378 106 34 discern discern VERB crl-16378 106 35 a a DET crl-16378 106 36 user user NOUN crl-16378 106 37 ’s ’s PART crl-16378 106 38 level level NOUN crl-16378 106 39 of of ADP crl-16378 106 40 motivation motivation NOUN crl-16378 106 41 . . PUNCT crl-16378 107 1 while while SCONJ crl-16378 107 2 a a DET crl-16378 107 3 larger large ADJ crl-16378 107 4 number number NOUN crl-16378 107 5 of of ADP crl-16378 107 6 points point NOUN crl-16378 107 7 contributed contribute VERB crl-16378 107 8 to to ADP crl-16378 107 9 the the DET crl-16378 107 10 x x PROPN crl-16378 107 11 value value NOUN crl-16378 107 12 , , PUNCT crl-16378 107 13 the the DET crl-16378 107 14 questions question NOUN crl-16378 107 15 that that PRON crl-16378 107 16 applied apply VERB crl-16378 107 17 to to ADP crl-16378 107 18 the the DET crl-16378 107 19 y y PROPN crl-16378 107 20 axis axis NOUN crl-16378 107 21 lent lend VERB crl-16378 107 22 themselves themselves PRON crl-16378 107 23 to to ADP crl-16378 107 24 greater great ADJ crl-16378 107 25 variation variation NOUN crl-16378 107 26 in in ADP crl-16378 107 27 values value NOUN crl-16378 107 28 ( ( PUNCT crl-16378 107 29 that that ADV crl-16378 107 30 is is ADV crl-16378 107 31 , , PUNCT crl-16378 107 32 they they PRON crl-16378 107 33 were be AUX crl-16378 107 34 answerable answerable ADJ crl-16378 107 35 with with ADP crl-16378 107 36 values value NOUN crl-16378 107 37 of of ADP crl-16378 107 38 up up ADP crl-16378 107 39 to to PART crl-16378 107 40 + + PROPN crl-16378 107 41 / / SYM crl-16378 107 42 – – PUNCT crl-16378 107 43 3 3 NUM crl-16378 107 44 ) ) PUNCT crl-16378 107 45 , , PUNCT crl-16378 107 46 while while SCONJ crl-16378 107 47 the the DET crl-16378 107 48 greatest great ADJ crl-16378 107 49 range range NOUN crl-16378 107 50 that that SCONJ crl-16378 107 51 we we PRON crl-16378 107 52 could could AUX crl-16378 107 53 set set VERB crl-16378 107 54 up up ADP crl-16378 107 55 for for ADP crl-16378 107 56 any any PRON crl-16378 107 57 of of ADP crl-16378 107 58 the the DET crl-16378 107 59 x x PROPN crl-16378 107 60 axis axis ADJ crl-16378 107 61 questions question NOUN crl-16378 107 62 was be AUX crl-16378 107 63 + + ADJ crl-16378 107 64 / / SYM crl-16378 107 65 – – PUNCT crl-16378 107 66 2 2 X crl-16378 107 67 . . X crl-16378 107 68 the the DET crl-16378 107 69 nature nature NOUN crl-16378 107 70 of of ADP crl-16378 107 71 a a DET crl-16378 107 72 user user NOUN crl-16378 107 73 ’s ’s PART crl-16378 107 74 motivation motivation NOUN crl-16378 107 75 was be AUX crl-16378 107 76 not not PART crl-16378 107 77 only only ADV crl-16378 107 78 more more ADV crl-16378 107 79 challenging challenging ADJ crl-16378 107 80 to to PART crl-16378 107 81 discern discern VERB crl-16378 107 82 than than ADP crl-16378 107 83 the the DET crl-16378 107 84 nature nature NOUN crl-16378 107 85 of of ADP crl-16378 107 86 the the DET crl-16378 107 87 information information NOUN crl-16378 107 88 need need NOUN crl-16378 107 89 , , PUNCT crl-16378 107 90 but but CCONJ crl-16378 107 91 also also ADV crl-16378 107 92 more more ADV crl-16378 107 93 nuanced nuanced ADJ crl-16378 107 94 . . PUNCT crl-16378 108 1 figure figure VERB crl-16378 108 2 3 3 NUM crl-16378 108 3 hypothetical hypothetical ADJ crl-16378 108 4 graph graph NOUN crl-16378 108 5 with with ADP crl-16378 108 6 plotted plot VERB crl-16378 108 7 transcripts transcript NOUN crl-16378 108 8 invoking invoke VERB crl-16378 108 9 the the DET crl-16378 108 10 user user NOUN crl-16378 108 11 from from ADP crl-16378 108 12 data datum NOUN crl-16378 108 13 to to PART crl-16378 108 14 design design VERB crl-16378 108 15 623 623 NUM crl-16378 108 16 methodology methodology NOUN crl-16378 108 17 part part NOUN crl-16378 108 18 3 3 NUM crl-16378 108 19 : : PUNCT crl-16378 108 20 plotting plot VERB crl-16378 108 21 and and CCONJ crl-16378 108 22 k k NOUN crl-16378 108 23 - - PUNCT crl-16378 108 24 means mean NOUN crl-16378 108 25 cluster cluster NOUN crl-16378 108 26 analysis analysis NOUN crl-16378 108 27 after after ADP crl-16378 108 28 coding code VERB crl-16378 108 29 the the DET crl-16378 108 30 transcripts transcript NOUN crl-16378 108 31 , , PUNCT crl-16378 108 32 we we PRON crl-16378 108 33 exported export VERB crl-16378 108 34 the the DET crl-16378 108 35 survey survey NOUN crl-16378 108 36 data datum NOUN crl-16378 108 37 out out ADP crl-16378 108 38 of of ADP crl-16378 108 39 qualtrics qualtric NOUN crl-16378 108 40 and and CCONJ crl-16378 108 41 into into ADP crl-16378 108 42 spss spss PROPN crl-16378 108 43 in in ADP crl-16378 108 44 .csv .csv ADJ crl-16378 108 45 format format NOUN crl-16378 108 46 to to PART crl-16378 108 47 calculate calculate VERB crl-16378 108 48 averages average NOUN crl-16378 108 49 for for ADP crl-16378 108 50 the the DET crl-16378 108 51 x x PROPN crl-16378 108 52 and and CCONJ crl-16378 108 53 y y PROPN crl-16378 108 54 values value NOUN crl-16378 108 55 assigned assign VERB crl-16378 108 56 to to ADP crl-16378 108 57 each each DET crl-16378 108 58 transcript transcript NOUN crl-16378 108 59 . . PUNCT crl-16378 109 1 we we PRON crl-16378 109 2 then then ADV crl-16378 109 3 used use VERB crl-16378 109 4 spss spss PROPN crl-16378 109 5 to to PART crl-16378 109 6 plot plot VERB crl-16378 109 7 the the DET crl-16378 109 8 transcripts transcript NOUN crl-16378 109 9 on on ADP crl-16378 109 10 an an DET crl-16378 109 11 x x PROPN crl-16378 109 12 / / SYM crl-16378 109 13 y y PROPN crl-16378 109 14 graph graph NOUN crl-16378 109 15 before before ADP crl-16378 109 16 running run VERB crl-16378 109 17 a a DET crl-16378 109 18 specific specific ADJ crl-16378 109 19 type type NOUN crl-16378 109 20 of of ADP crl-16378 109 21 cluster cluster NOUN crl-16378 109 22 analysis analysis NOUN crl-16378 109 23 known know VERB crl-16378 109 24 as as ADP crl-16378 109 25 k k NOUN crl-16378 109 26 - - PUNCT crl-16378 109 27 means mean NOUN crl-16378 109 28 . . PUNCT crl-16378 110 1 in in ADP crl-16378 110 2 a a DET crl-16378 110 3 k k PROPN crl-16378 110 4 - - PUNCT crl-16378 110 5 means mean NOUN crl-16378 110 6 cluster cluster NOUN crl-16378 110 7 analysis analysis NOUN crl-16378 110 8 , , PUNCT crl-16378 110 9 a a DET crl-16378 110 10 data data NOUN crl-16378 110 11 set set VERB crl-16378 110 12 of of ADP crl-16378 110 13 n n NOUN crl-16378 110 14 objects object NOUN crl-16378 110 15 is be AUX crl-16378 110 16 partitioned partition VERB crl-16378 110 17 into into ADP crl-16378 110 18 k k ADJ crl-16378 110 19 clusters cluster NOUN crl-16378 110 20 , , PUNCT crl-16378 110 21 also also ADV crl-16378 110 22 known know VERB crl-16378 110 23 as as ADP crl-16378 110 24 voronoi voronoi NOUN crl-16378 110 25 cells cell NOUN crl-16378 110 26 . . PUNCT crl-16378 111 1 the the DET crl-16378 111 2 number number NOUN crl-16378 111 3 of of ADP crl-16378 111 4 cells cell NOUN crl-16378 111 5 is be AUX crl-16378 111 6 set set VERB crl-16378 111 7 prior prior ADV crl-16378 111 8 to to ADP crl-16378 111 9 the the DET crl-16378 111 10 analysis analysis NOUN crl-16378 111 11 , , PUNCT crl-16378 111 12 which which PRON crl-16378 111 13 divides divide VERB crl-16378 111 14 all all DET crl-16378 111 15 data datum NOUN crl-16378 111 16 points point NOUN crl-16378 111 17 into into ADP crl-16378 111 18 regions region NOUN crl-16378 111 19 . . PUNCT crl-16378 112 1 all all DET crl-16378 112 2 data datum NOUN crl-16378 112 3 points point VERB crl-16378 112 4 in in ADP crl-16378 112 5 a a DET crl-16378 112 6 particular particular ADJ crl-16378 112 7 region region NOUN crl-16378 112 8 must must AUX crl-16378 112 9 be be AUX crl-16378 112 10 closer close ADJ crl-16378 112 11 to to ADP crl-16378 112 12 that that DET crl-16378 112 13 region region NOUN crl-16378 112 14 ’s ’s PART crl-16378 112 15 center center NOUN crl-16378 112 16 than than ADP crl-16378 112 17 to to ADP crl-16378 112 18 any any DET crl-16378 112 19 other other ADJ crl-16378 112 20 regional regional ADJ crl-16378 112 21 center center NOUN crl-16378 112 22 . . PUNCT crl-16378 113 1 once once SCONJ crl-16378 113 2 the the DET crl-16378 113 3 data data NOUN crl-16378 113 4 is be AUX crl-16378 113 5 partitioned partition VERB crl-16378 113 6 , , PUNCT crl-16378 113 7 the the DET crl-16378 113 8 cells cell NOUN crl-16378 113 9 should should AUX crl-16378 113 10 exhibit exhibit VERB crl-16378 113 11 consistent consistent ADJ crl-16378 113 12 mean mean ADJ crl-16378 113 13 distances distance NOUN crl-16378 113 14 between between ADP crl-16378 113 15 the the DET crl-16378 113 16 individual individual ADJ crl-16378 113 17 regional regional ADJ crl-16378 113 18 centers center NOUN crl-16378 113 19 and and CCONJ crl-16378 113 20 all all DET crl-16378 113 21 the the DET crl-16378 113 22 other other ADJ crl-16378 113 23 points point NOUN crl-16378 113 24 in in ADP crl-16378 113 25 the the DET crl-16378 113 26 region region NOUN crl-16378 113 27 . . PUNCT crl-16378 114 1 in in ADP crl-16378 114 2 our our PRON crl-16378 114 3 case case NOUN crl-16378 114 4 , , PUNCT crl-16378 114 5 there there PRON crl-16378 114 6 were be VERB crl-16378 114 7 168 168 NUM crl-16378 114 8 objects object NOUN crl-16378 114 9 that that PRON crl-16378 114 10 we we PRON crl-16378 114 11 partitioned partition VERB crl-16378 114 12 first first ADV crl-16378 114 13 into into ADP crl-16378 114 14 three three NUM crl-16378 114 15 , , PUNCT crl-16378 114 16 then then ADV crl-16378 114 17 into into ADP crl-16378 114 18 four four NUM crl-16378 114 19 clusters cluster NOUN crl-16378 114 20 . . PUNCT crl-16378 115 1 methodology methodology NOUN crl-16378 115 2 part part NOUN crl-16378 115 3 4 4 NUM crl-16378 115 4 : : PUNCT crl-16378 115 5 enhancing enhance VERB crl-16378 115 6 the the DET crl-16378 115 7 base base NOUN crl-16378 115 8 clusters cluster NOUN crl-16378 115 9 with with ADP crl-16378 115 10 additional additional ADJ crl-16378 115 11 data datum NOUN crl-16378 115 12 as as SCONJ crl-16378 115 13 described describe VERB crl-16378 115 14 below below ADP crl-16378 115 15 in in ADP crl-16378 115 16 our our PRON crl-16378 115 17 results result NOUN crl-16378 115 18 section section NOUN crl-16378 115 19 , , PUNCT crl-16378 115 20 the the DET crl-16378 115 21 k k PROPN crl-16378 115 22 - - PUNCT crl-16378 115 23 means mean NOUN crl-16378 115 24 cluster cluster NOUN crl-16378 115 25 analysis analysis NOUN crl-16378 115 26 was be AUX crl-16378 115 27 successful successful ADJ crl-16378 115 28 both both DET crl-16378 115 29 times time NOUN crl-16378 115 30 we we PRON crl-16378 115 31 ran run VERB crl-16378 115 32 it it PRON crl-16378 115 33 . . PUNCT crl-16378 116 1 following follow VERB crl-16378 116 2 our our PRON crl-16378 116 3 analysis analysis NOUN crl-16378 116 4 of of ADP crl-16378 116 5 both both DET crl-16378 116 6 sets set NOUN crl-16378 116 7 of of ADP crl-16378 116 8 clusters cluster NOUN crl-16378 116 9 , , PUNCT crl-16378 116 10 we we PRON crl-16378 116 11 decided decide VERB crl-16378 116 12 to to PART crl-16378 116 13 use use VERB crl-16378 116 14 the the DET crl-16378 116 15 set set NOUN crl-16378 116 16 of of ADP crl-16378 116 17 four four NUM crl-16378 116 18 as as ADP crl-16378 116 19 the the DET crl-16378 116 20 basis basis NOUN crl-16378 116 21 for for ADP crl-16378 116 22 our our PRON crl-16378 116 23 personas persona NOUN crl-16378 116 24 . . PUNCT crl-16378 117 1 we we PRON crl-16378 117 2 then then ADV crl-16378 117 3 referred refer VERB crl-16378 117 4 to to ADP crl-16378 117 5 several several ADJ crl-16378 117 6 secondary secondary ADJ crl-16378 117 7 sources source NOUN crl-16378 117 8 of of ADP crl-16378 117 9 qualitative qualitative ADJ crl-16378 117 10 data datum NOUN crl-16378 117 11 to to PART crl-16378 117 12 test test VERB crl-16378 117 13 the the DET crl-16378 117 14 characteristics characteristic NOUN crl-16378 117 15 of of ADP crl-16378 117 16 the the DET crl-16378 117 17 clusters cluster NOUN crl-16378 117 18 against against ADP crl-16378 117 19 existing exist VERB crl-16378 117 20 data datum NOUN crl-16378 117 21 used use VERB crl-16378 117 22 to to PART crl-16378 117 23 understand understand VERB crl-16378 117 24 user user NOUN crl-16378 117 25 needs need NOUN crl-16378 117 26 . . PUNCT crl-16378 118 1 these these DET crl-16378 118 2 secondary secondary ADJ crl-16378 118 3 sources source NOUN crl-16378 118 4 of of ADP crl-16378 118 5 data datum NOUN crl-16378 118 6 included include VERB crl-16378 118 7 qualitative qualitative ADJ crl-16378 118 8 feedback feedback NOUN crl-16378 118 9 from from ADP crl-16378 118 10 the the DET crl-16378 118 11 nyu nyu PROPN crl-16378 118 12 libraries library NOUN crl-16378 118 13 ’ ' PUNCT crl-16378 118 14 2011 2011 NUM crl-16378 118 15 libqual libqual ADJ crl-16378 118 16 and and CCONJ crl-16378 118 17 libqual libqual ADJ crl-16378 118 18 lite lite NOUN crl-16378 118 19 survey survey NOUN crl-16378 118 20 results result NOUN crl-16378 118 21 , , PUNCT crl-16378 118 22 excerpts excerpt NOUN crl-16378 118 23 and and CCONJ crl-16378 118 24 comments comment NOUN crl-16378 118 25 from from ADP crl-16378 118 26 a a DET crl-16378 118 27 series series NOUN crl-16378 118 28 of of ADP crl-16378 118 29 faculty faculty NOUN crl-16378 118 30 interviews interview NOUN crl-16378 118 31 on on ADP crl-16378 118 32 topics topic NOUN crl-16378 118 33 related relate VERB crl-16378 118 34 to to ADP crl-16378 118 35 digital digital ADJ crl-16378 118 36 scholarship scholarship NOUN crl-16378 118 37 , , PUNCT crl-16378 118 38 select select ADJ crl-16378 118 39 results result NOUN crl-16378 118 40 of of ADP crl-16378 118 41 environmental environmental ADJ crl-16378 118 42 scanning scanning NOUN crl-16378 118 43 work work NOUN crl-16378 118 44 that that SCONJ crl-16378 118 45 the the DET crl-16378 118 46 libraries library NOUN crl-16378 118 47 conducted conduct VERB crl-16378 118 48 prior prior ADV crl-16378 118 49 to to ADP crl-16378 118 50 its its PRON crl-16378 118 51 most most ADV crl-16378 118 52 recent recent ADJ crl-16378 118 53 round round NOUN crl-16378 118 54 of of ADP crl-16378 118 55 strategic strategic ADJ crl-16378 118 56 planning planning NOUN crl-16378 118 57 , , PUNCT crl-16378 118 58 a a DET crl-16378 118 59 report report NOUN crl-16378 118 60 on on ADP crl-16378 118 61 demographic demographic ADJ crl-16378 118 62 trends trend NOUN crl-16378 118 63 from from ADP crl-16378 118 64 the the DET crl-16378 118 65 libraries library NOUN crl-16378 118 66 ’ ' PUNCT crl-16378 118 67 assessment assessment NOUN crl-16378 118 68 team team NOUN crl-16378 118 69 , , PUNCT crl-16378 118 70 and and CCONJ crl-16378 118 71 results result NOUN crl-16378 118 72 from from ADP crl-16378 118 73 a a DET crl-16378 118 74 selection selection NOUN crl-16378 118 75 of of ADP crl-16378 118 76 our our PRON crl-16378 118 77 numerous numerous ADJ crl-16378 118 78 formal formal ADJ crl-16378 118 79 usability usability NOUN crl-16378 118 80 tests test NOUN crl-16378 118 81 for for ADP crl-16378 118 82 a a DET crl-16378 118 83 variety variety NOUN crl-16378 118 84 of of ADP crl-16378 118 85 interfaces interface NOUN crl-16378 118 86 . . PUNCT crl-16378 119 1 these these DET crl-16378 119 2 data datum NOUN crl-16378 119 3 sources source NOUN crl-16378 119 4 provided provide VERB crl-16378 119 5 useful useful ADJ crl-16378 119 6 criteria criterion NOUN crl-16378 119 7 such such ADJ crl-16378 119 8 as as ADP crl-16378 119 9 user user NOUN crl-16378 119 10 group group PROPN crl-16378 119 11 affiliation affiliation NOUN crl-16378 119 12 and and CCONJ crl-16378 119 13 disciplinary disciplinary ADJ crl-16378 119 14 needs need NOUN crl-16378 119 15 , , PUNCT crl-16378 119 16 along along ADP crl-16378 119 17 with with ADP crl-16378 119 18 specific specific ADJ crl-16378 119 19 quotes quote NOUN crl-16378 119 20 and and CCONJ crl-16378 119 21 comments comment NOUN crl-16378 119 22 from from ADP crl-16378 119 23 library library NOUN crl-16378 119 24 users user NOUN crl-16378 119 25 . . PUNCT crl-16378 120 1 we we PRON crl-16378 120 2 used use VERB crl-16378 120 3 these these DET crl-16378 120 4 sources source NOUN crl-16378 120 5 to to PART crl-16378 120 6 inform inform VERB crl-16378 120 7 the the DET crl-16378 120 8 development development NOUN crl-16378 120 9 of of ADP crl-16378 120 10 characteristics characteristic NOUN crl-16378 120 11 and and CCONJ crl-16378 120 12 attributes attribute NOUN crl-16378 120 13 that that PRON crl-16378 120 14 we we PRON crl-16378 120 15 could could AUX crl-16378 120 16 appropriately appropriately ADV crl-16378 120 17 assign assign VERB crl-16378 120 18 to to ADP crl-16378 120 19 the the DET crl-16378 120 20 clusters cluster NOUN crl-16378 120 21 in in ADP crl-16378 120 22 the the DET crl-16378 120 23 graph graph NOUN crl-16378 120 24 . . PUNCT crl-16378 121 1 results result NOUN crl-16378 121 2 cluster cluster NOUN crl-16378 121 3 analysis analysis NOUN crl-16378 121 4 both both DET crl-16378 121 5 rounds round NOUN crl-16378 121 6 of of ADP crl-16378 121 7 k k NOUN crl-16378 121 8 - - PUNCT crl-16378 121 9 means mean NOUN crl-16378 121 10 cluster cluster NOUN crl-16378 121 11 analysis analysis NOUN crl-16378 121 12 in in ADP crl-16378 121 13 spss spss PROPN crl-16378 121 14 were be AUX crl-16378 121 15 successful successful ADJ crl-16378 121 16 . . PUNCT crl-16378 122 1 figures figure NOUN crl-16378 122 2 4 4 NUM crl-16378 122 3 and and CCONJ crl-16378 122 4 5 5 NUM crl-16378 122 5 , , PUNCT crl-16378 122 6 below below ADV crl-16378 122 7 , , PUNCT crl-16378 122 8 depict depict VERB crl-16378 122 9 the the DET crl-16378 122 10 initial initial ADJ crl-16378 122 11 results result NOUN crl-16378 122 12 of of ADP crl-16378 122 13 the the DET crl-16378 122 14 analyses analysis NOUN crl-16378 122 15 , , PUNCT crl-16378 122 16 with with ADP crl-16378 122 17 3 3 NUM crl-16378 122 18 and and CCONJ crl-16378 122 19 4 4 NUM crl-16378 122 20 clusters cluster NOUN crl-16378 122 21 , , PUNCT crl-16378 122 22 respectively respectively ADV crl-16378 122 23 . . PUNCT crl-16378 123 1 to to PART crl-16378 123 2 better well ADV crl-16378 123 3 understand understand VERB crl-16378 123 4 and and CCONJ crl-16378 123 5 interpret interpret VERB crl-16378 123 6 the the DET crl-16378 123 7 makeup makeup NOUN crl-16378 123 8 of of ADP crl-16378 123 9 each each DET crl-16378 123 10 cluster cluster NOUN crl-16378 123 11 , , PUNCT crl-16378 123 12 we we PRON crl-16378 123 13 drew draw VERB crl-16378 123 14 in in ADP crl-16378 123 15 x x PROPN crl-16378 123 16 and and CCONJ crl-16378 123 17 y y PROPN crl-16378 123 18 axes axis NOUN crl-16378 123 19 over over ADP crl-16378 123 20 the the DET crl-16378 123 21 plotted plot VERB crl-16378 123 22 transcript transcript NOUN crl-16378 123 23 values value NOUN crl-16378 123 24 , , PUNCT crl-16378 123 25 as as SCONJ crl-16378 123 26 shown show VERB crl-16378 123 27 in in ADP crl-16378 123 28 figures figure NOUN crl-16378 123 29 6 6 NUM crl-16378 123 30 and and CCONJ crl-16378 123 31 7 7 NUM crl-16378 123 32 . . PUNCT crl-16378 124 1 the the DET crl-16378 124 2 axes axis NOUN crl-16378 124 3 helped help VERB crl-16378 124 4 us we PRON crl-16378 124 5 visualize visualize VERB crl-16378 124 6 our our PRON crl-16378 124 7 clusters cluster NOUN crl-16378 124 8 in in ADP crl-16378 124 9 relation relation NOUN crl-16378 124 10 to to ADP crl-16378 124 11 the the DET crl-16378 124 12 graph graph NOUN crl-16378 124 13 ’s ’s PART crl-16378 124 14 quadrants quadrant NOUN crl-16378 124 15 , , PUNCT crl-16378 124 16 labeled label VERB crl-16378 124 17 alphabetically alphabetically ADV crl-16378 124 18 as as ADP crl-16378 124 19 a a DET crl-16378 124 20 , , PUNCT crl-16378 124 21 b b PROPN crl-16378 124 22 , , PUNCT crl-16378 124 23 c c NOUN crl-16378 124 24 , , PUNCT crl-16378 124 25 and and CCONJ crl-16378 124 26 d. d. PROPN crl-16378 124 27 we we PRON crl-16378 124 28 also also ADV crl-16378 124 29 referred refer VERB crl-16378 124 30 back back ADV crl-16378 124 31 to to ADP crl-16378 124 32 our our PRON crl-16378 124 33 spss spss PROPN crl-16378 124 34 data datum NOUN crl-16378 124 35 in in ADP crl-16378 124 36 spreadsheet spreadsheet NOUN crl-16378 124 37 form form NOUN crl-16378 124 38 , , PUNCT crl-16378 124 39 where where SCONJ crl-16378 124 40 we we PRON crl-16378 124 41 were be AUX crl-16378 124 42 able able ADJ crl-16378 124 43 to to PART crl-16378 124 44 sort sort VERB crl-16378 124 45 the the DET crl-16378 124 46 list list NOUN crl-16378 124 47 of of ADP crl-16378 124 48 transcripts transcript NOUN crl-16378 124 49 by by ADP crl-16378 124 50 numeric numeric ADJ crl-16378 124 51 values value NOUN crl-16378 124 52 and and CCONJ crl-16378 124 53 fill fill VERB crl-16378 124 54 in in ADP crl-16378 124 55 quadrant quadrant ADJ crl-16378 124 56 locations location NOUN crl-16378 124 57 . . PUNCT crl-16378 125 1 within within ADP crl-16378 125 2 the the DET crl-16378 125 3 set set NOUN crl-16378 125 4 of of ADP crl-16378 125 5 three three NUM crl-16378 125 6 clusters cluster NOUN crl-16378 125 7 , , PUNCT crl-16378 125 8 two two NUM crl-16378 125 9 were be AUX crl-16378 125 10 very very ADV crl-16378 125 11 closely closely ADV crl-16378 125 12 aligned align VERB crl-16378 125 13 with with ADP crl-16378 125 14 individual individual ADJ crl-16378 125 15 quadrants quadrant NOUN crl-16378 125 16 on on ADP crl-16378 125 17 the the DET crl-16378 125 18 graph graph NOUN crl-16378 125 19 while while SCONJ crl-16378 125 20 the the DET crl-16378 125 21 third third ADJ crl-16378 125 22 cluster cluster NOUN crl-16378 125 23 was be AUX crl-16378 125 24 extremely extremely ADV crl-16378 125 25 varied varied ADJ crl-16378 125 26 , , PUNCT crl-16378 125 27 with with ADP crl-16378 125 28 presence presence NOUN crl-16378 125 29 in in ADP crl-16378 125 30 all all DET crl-16378 125 31 four four NUM crl-16378 125 32 quadrants quadrant NOUN crl-16378 125 33 . . PUNCT crl-16378 126 1 by by ADP crl-16378 126 2 comparison comparison NOUN crl-16378 126 3 , , PUNCT crl-16378 126 4 the the DET crl-16378 126 5 set set NOUN crl-16378 126 6 of of ADP crl-16378 126 7 four four NUM crl-16378 126 8 clusters cluster NOUN crl-16378 126 9 was be AUX crl-16378 126 10 generally generally ADV crl-16378 126 11 more more ADV crl-16378 126 12 localized localize VERB crl-16378 126 13 . . PUNCT crl-16378 127 1 while while SCONJ crl-16378 127 2 all all PRON crl-16378 127 3 of of ADP crl-16378 127 4 the the DET crl-16378 127 5 clusters cluster NOUN crl-16378 127 6 straddled straddle VERB crl-16378 127 7 boundaries boundary NOUN crl-16378 127 8 between between ADP crl-16378 127 9 quadrants quadrant NOUN crl-16378 127 10 , , PUNCT crl-16378 127 11 none none NOUN crl-16378 127 12 were be AUX crl-16378 127 13 extremely extremely ADV crl-16378 127 14 varied varied ADJ crl-16378 127 15 or or CCONJ crl-16378 127 16 extremely extremely ADV crl-16378 127 17 homogenous homogenous ADJ crl-16378 127 18 . . PUNCT crl-16378 128 1 rather rather ADV crl-16378 128 2 , , PUNCT crl-16378 128 3 they they PRON crl-16378 128 4 appeared appear VERB crl-16378 128 5 representative representative ADJ crl-16378 128 6 of of ADP crl-16378 128 7 recognizable recognizable ADJ crl-16378 128 8 and and CCONJ crl-16378 128 9 realistic realistic ADJ crl-16378 128 10 levels level NOUN crl-16378 128 11 of of ADP crl-16378 128 12 complexity complexity NOUN crl-16378 128 13 and and CCONJ crl-16378 128 14 variation variation NOUN crl-16378 128 15 in in ADP crl-16378 128 16 our our PRON crl-16378 128 17 users user NOUN crl-16378 128 18 ’ ' PUNCT crl-16378 128 19 needs need NOUN crl-16378 128 20 . . PUNCT crl-16378 129 1 therefore therefore ADV crl-16378 129 2 , , PUNCT crl-16378 129 3 we we PRON crl-16378 129 4 decided decide VERB crl-16378 129 5 that that SCONJ crl-16378 129 6 the the DET crl-16378 129 7 characteristics characteristic NOUN crl-16378 129 8 we we PRON crl-16378 129 9 could could AUX crl-16378 129 10 attribute attribute VERB crl-16378 129 11 to to ADP crl-16378 129 12 the the DET crl-16378 129 13 set set NOUN crl-16378 129 14 of of ADP crl-16378 129 15 four four NUM crl-16378 129 16 would would AUX crl-16378 129 17 more more ADV crl-16378 129 18 accurately accurately ADV crl-16378 129 19 capture capture VERB crl-16378 129 20 and and CCONJ crl-16378 129 21 depict depict VERB crl-16378 129 22 members member NOUN crl-16378 129 23 of of ADP crl-16378 129 24 the the DET crl-16378 129 25 nyu nyu PROPN crl-16378 129 26 libraries librarie VERB crl-16378 129 27 user user NOUN crl-16378 129 28 community community NOUN crl-16378 129 29 . . PUNCT crl-16378 130 1 cluster cluster NOUN crl-16378 130 2 breakdowns breakdown NOUN crl-16378 130 3 cluster cluster PROPN crl-16378 130 4 1 1 NUM crl-16378 130 5 , , PUNCT crl-16378 130 6 the the DET crl-16378 130 7 largest large ADJ crl-16378 130 8 of of ADP crl-16378 130 9 the the DET crl-16378 130 10 four four NUM crl-16378 130 11 clusters cluster NOUN crl-16378 130 12 , , PUNCT crl-16378 130 13 includes include VERB crl-16378 130 14 71 71 NUM crl-16378 130 15 plotted plot VERB crl-16378 130 16 transactions transaction NOUN crl-16378 130 17 . . PUNCT crl-16378 131 1 this this PRON crl-16378 131 2 equates equate VERB crl-16378 131 3 to to ADP crl-16378 131 4 42 42 NUM crl-16378 131 5 percent percent NOUN crl-16378 131 6 of of ADP crl-16378 131 7 the the DET crl-16378 131 8 sample sample NOUN crl-16378 131 9 . . PUNCT crl-16378 132 1 of of ADP crl-16378 132 2 the the DET crl-16378 132 3 71 71 NUM crl-16378 132 4 transactions transaction NOUN crl-16378 132 5 represented represent VERB crl-16378 132 6 in in ADP crl-16378 132 7 this this DET crl-16378 132 8 cluster cluster NOUN crl-16378 132 9 , , PUNCT crl-16378 132 10 47 47 NUM crl-16378 132 11 , , PUNCT crl-16378 132 12 or or CCONJ crl-16378 132 13 just just ADV crl-16378 132 14 over over ADP crl-16378 132 15 two two NUM crl-16378 132 16 - - PUNCT crl-16378 132 17 thirds third NOUN crl-16378 132 18 , , PUNCT crl-16378 132 19 fall fall VERB crl-16378 132 20 in in ADP crl-16378 132 21 quadrant quadrant ADJ crl-16378 132 22 b b NOUN crl-16378 132 23 , , PUNCT crl-16378 132 24 toward toward ADP crl-16378 132 25 the the DET crl-16378 132 26 positive positive ADJ crl-16378 132 27 , , PUNCT crl-16378 132 28 or or CCONJ crl-16378 132 29 delivery delivery NOUN crl-16378 132 30 - - PUNCT crl-16378 132 31 focused focused ADJ crl-16378 132 32 , , PUNCT crl-16378 132 33 end end NOUN crl-16378 132 34 of of ADP crl-16378 132 35 624 624 NUM crl-16378 132 36 college college NOUN crl-16378 132 37 & & CCONJ crl-16378 132 38 research research PROPN crl-16378 132 39 libraries library NOUN crl-16378 132 40 september september PROPN crl-16378 132 41 2014 2014 NUM crl-16378 132 42 figure figure NOUN crl-16378 132 43 4 4 NUM crl-16378 132 44 results result NOUN crl-16378 132 45 of of ADP crl-16378 132 46 cluster cluster NOUN crl-16378 132 47 analysis analysis NOUN crl-16378 132 48 for for ADP crl-16378 132 49 3 3 NUM crl-16378 132 50 clusters cluster NOUN crl-16378 132 51 figure figure VERB crl-16378 132 52 5 5 NUM crl-16378 132 53 results result NOUN crl-16378 132 54 of of ADP crl-16378 132 55 cluster cluster NOUN crl-16378 132 56 analysis analysis NOUN crl-16378 132 57 for for SCONJ crl-16378 132 58 4 4 NUM crl-16378 132 59 clusters cluster NOUN crl-16378 132 60 invoking invoke VERB crl-16378 132 61 the the DET crl-16378 132 62 user user NOUN crl-16378 132 63 from from ADP crl-16378 132 64 data datum NOUN crl-16378 132 65 to to PART crl-16378 132 66 design design VERB crl-16378 132 67 625 625 NUM crl-16378 132 68 figure figure NOUN crl-16378 132 69 6 6 NUM crl-16378 132 70 view view NOUN crl-16378 132 71 of of ADP crl-16378 132 72 3 3 NUM crl-16378 132 73 clusters cluster NOUN crl-16378 132 74 with with ADP crl-16378 132 75 axes axis NOUN crl-16378 132 76 and and CCONJ crl-16378 132 77 labeled label VERB crl-16378 132 78 quadrants quadrant NOUN crl-16378 132 79 figure figure VERB crl-16378 132 80 7 7 NUM crl-16378 132 81 view view NOUN crl-16378 132 82 of of ADP crl-16378 132 83 4 4 NUM crl-16378 132 84 clusters cluster NOUN crl-16378 132 85 with with ADP crl-16378 132 86 axes axis NOUN crl-16378 132 87 and and CCONJ crl-16378 132 88 labeled label VERB crl-16378 132 89 quadrants quadrant NOUN crl-16378 132 90 626 626 NUM crl-16378 132 91 college college PROPN crl-16378 132 92 & & CCONJ crl-16378 132 93 research research PROPN crl-16378 132 94 libraries library NOUN crl-16378 132 95 september september PROPN crl-16378 132 96 2014 2014 NUM crl-16378 132 97 the the DET crl-16378 132 98 x x PROPN crl-16378 132 99 axis axis PROPN crl-16378 132 100 and and CCONJ crl-16378 132 101 the the DET crl-16378 132 102 negative negative ADJ crl-16378 132 103 , , PUNCT crl-16378 132 104 or or CCONJ crl-16378 132 105 intrinsic intrinsic ADJ crl-16378 132 106 , , PUNCT crl-16378 132 107 end end NOUN crl-16378 132 108 of of ADP crl-16378 132 109 the the DET crl-16378 132 110 y y PROPN crl-16378 132 111 axis axis NOUN crl-16378 132 112 . . PUNCT crl-16378 133 1 eight eight NUM crl-16378 133 2 transcripts transcript NOUN crl-16378 133 3 fell fall VERB crl-16378 133 4 on on ADP crl-16378 133 5 the the DET crl-16378 133 6 line line NOUN crl-16378 133 7 between between ADP crl-16378 133 8 quadrants quadrant NOUN crl-16378 133 9 a a PRON crl-16378 133 10 and and CCONJ crl-16378 133 11 b b NOUN crl-16378 133 12 , , PUNCT crl-16378 133 13 while while SCONJ crl-16378 133 14 nine nine NUM crl-16378 133 15 fell fall VERB crl-16378 133 16 on on ADP crl-16378 133 17 the the DET crl-16378 133 18 line line NOUN crl-16378 133 19 between between ADP crl-16378 133 20 quadrants quadrant NOUN crl-16378 133 21 b b PROPN crl-16378 133 22 and and CCONJ crl-16378 133 23 c. c. PROPN crl-16378 133 24 six six NUM crl-16378 133 25 of of ADP crl-16378 133 26 the the DET crl-16378 133 27 transcripts transcript NOUN crl-16378 133 28 were be AUX crl-16378 133 29 at at ADP crl-16378 133 30 zero zero NUM crl-16378 133 31 . . PUNCT crl-16378 134 1 figure figure NOUN crl-16378 134 2 8 8 NUM crl-16378 134 3 represents represent VERB crl-16378 134 4 the the DET crl-16378 134 5 breakdown breakdown NOUN crl-16378 134 6 of of ADP crl-16378 134 7 cluster cluster NOUN crl-16378 134 8 1 1 NUM crl-16378 134 9 by by ADP crl-16378 134 10 quadrant quadrant NOUN crl-16378 134 11 and and CCONJ crl-16378 134 12 figure figure NOUN crl-16378 134 13 9 9 NUM crl-16378 134 14 illustrates illustrate VERB crl-16378 134 15 the the DET crl-16378 134 16 position position NOUN crl-16378 134 17 of of ADP crl-16378 134 18 cluster cluster NOUN crl-16378 134 19 1 1 NUM crl-16378 134 20 on on ADP crl-16378 134 21 the the DET crl-16378 134 22 graph graph NOUN crl-16378 134 23 . . PUNCT crl-16378 135 1 cluster cluster NOUN crl-16378 135 2 2 2 NUM crl-16378 135 3 , , PUNCT crl-16378 135 4 the the DET crl-16378 135 5 next next ADV crl-16378 135 6 largest large ADJ crl-16378 135 7 in in ADP crl-16378 135 8 the the DET crl-16378 135 9 set set NOUN crl-16378 135 10 of of ADP crl-16378 135 11 four four NUM crl-16378 135 12 , , PUNCT crl-16378 135 13 includes include VERB crl-16378 135 14 47 47 NUM crl-16378 135 15 plotted plot VERB crl-16378 135 16 transcripts transcript NOUN crl-16378 135 17 , , PUNCT crl-16378 135 18 accounting account VERB crl-16378 135 19 for for ADP crl-16378 135 20 28 28 NUM crl-16378 135 21 percent percent NOUN crl-16378 135 22 of of ADP crl-16378 135 23 the the DET crl-16378 135 24 sample sample NOUN crl-16378 135 25 . . PUNCT crl-16378 136 1 with with ADP crl-16378 136 2 41 41 NUM crl-16378 136 3 of of ADP crl-16378 136 4 the the DET crl-16378 136 5 47 47 NUM crl-16378 136 6 transcripts transcript NOUN crl-16378 136 7 falling fall VERB crl-16378 136 8 in in ADP crl-16378 136 9 quadrant quadrant ADJ crl-16378 136 10 c c NOUN crl-16378 136 11 , , PUNCT crl-16378 136 12 this this DET crl-16378 136 13 cluster cluster NOUN crl-16378 136 14 is be AUX crl-16378 136 15 very very ADV crl-16378 136 16 homogenous homogenous ADJ crl-16378 136 17 and and CCONJ crl-16378 136 18 comes come VERB crl-16378 136 19 close close ADV crl-16378 136 20 to to ADP crl-16378 136 21 being be AUX crl-16378 136 22 coterminous coterminous ADJ crl-16378 136 23 with with ADP crl-16378 136 24 quadrant quadrant ADJ crl-16378 136 25 c. c. PROPN crl-16378 136 26 the the DET crl-16378 136 27 remaining remain VERB crl-16378 136 28 transcripts transcript NOUN crl-16378 136 29 fall fall VERB crl-16378 136 30 on on ADP crl-16378 136 31 the the DET crl-16378 136 32 boundary boundary NOUN crl-16378 136 33 between between ADP crl-16378 136 34 quadrants quadrant NOUN crl-16378 136 35 c c PROPN crl-16378 136 36 and and CCONJ crl-16378 136 37 d. d. PROPN crl-16378 136 38 as as ADP crl-16378 136 39 a a DET crl-16378 136 40 whole whole NOUN crl-16378 136 41 , , PUNCT crl-16378 136 42 the the DET crl-16378 136 43 cluster cluster NOUN crl-16378 136 44 tends tend VERB crl-16378 136 45 toward toward ADP crl-16378 136 46 the the DET crl-16378 136 47 intrinsic intrinsic ADJ crl-16378 136 48 end end NOUN crl-16378 136 49 of of ADP crl-16378 136 50 the the DET crl-16378 136 51 y y PROPN crl-16378 136 52 axis axis NOUN crl-16378 136 53 and and CCONJ crl-16378 136 54 the the DET crl-16378 136 55 discovery discovery NOUN crl-16378 136 56 - - PUNCT crl-16378 136 57 oriented orient VERB crl-16378 136 58 figure figure NOUN crl-16378 136 59 8 8 NUM crl-16378 136 60 cluster cluster NOUN crl-16378 136 61 1 1 NUM crl-16378 136 62 ( ( PUNCT crl-16378 136 63 of of ADP crl-16378 136 64 4 4 NUM crl-16378 136 65 ) ) PUNCT crl-16378 136 66 , , PUNCT crl-16378 136 67 broken break VERB crl-16378 136 68 down down ADP crl-16378 136 69 by by ADP crl-16378 136 70 quadrant quadrant ADJ crl-16378 136 71 figure figure NOUN crl-16378 136 72 9 9 NUM crl-16378 136 73 position position NOUN crl-16378 136 74 of of ADP crl-16378 136 75 cluster cluster NOUN crl-16378 136 76 1 1 NUM crl-16378 136 77 on on ADP crl-16378 136 78 the the DET crl-16378 136 79 graph graph NOUN crl-16378 136 80 invoking invoke VERB crl-16378 136 81 the the DET crl-16378 136 82 user user NOUN crl-16378 136 83 from from ADP crl-16378 136 84 data datum NOUN crl-16378 136 85 to to PART crl-16378 136 86 design design VERB crl-16378 136 87 627 627 NUM crl-16378 136 88 end end NOUN crl-16378 136 89 of of ADP crl-16378 136 90 the the DET crl-16378 136 91 x x PROPN crl-16378 136 92 axis axis PROPN crl-16378 136 93 . . PUNCT crl-16378 137 1 figure figure NOUN crl-16378 137 2 10 10 NUM crl-16378 137 3 represents represent VERB crl-16378 137 4 the the DET crl-16378 137 5 breakdown breakdown NOUN crl-16378 137 6 of of ADP crl-16378 137 7 cluster cluster NOUN crl-16378 137 8 2 2 NUM crl-16378 137 9 by by ADP crl-16378 137 10 quadrant quadrant NOUN crl-16378 137 11 and and CCONJ crl-16378 137 12 figure figure VERB crl-16378 137 13 11 11 NUM crl-16378 137 14 illustrates illustrate VERB crl-16378 137 15 the the DET crl-16378 137 16 position position NOUN crl-16378 137 17 of of ADP crl-16378 137 18 cluster cluster NOUN crl-16378 137 19 2 2 NUM crl-16378 137 20 on on ADP crl-16378 137 21 the the DET crl-16378 137 22 graph graph NOUN crl-16378 137 23 . . PUNCT crl-16378 138 1 cluster cluster NOUN crl-16378 138 2 3 3 NUM crl-16378 138 3 includes include VERB crl-16378 138 4 25 25 NUM crl-16378 138 5 transcripts transcript NOUN crl-16378 138 6 and and CCONJ crl-16378 138 7 accounts account NOUN crl-16378 138 8 for for ADP crl-16378 138 9 15 15 NUM crl-16378 138 10 percent percent NOUN crl-16378 138 11 of of ADP crl-16378 138 12 the the DET crl-16378 138 13 sample sample NOUN crl-16378 138 14 . . PUNCT crl-16378 139 1 fully fully ADV crl-16378 139 2 16 16 NUM crl-16378 139 3 of of ADP crl-16378 139 4 these these PRON crl-16378 139 5 , , PUNCT crl-16378 139 6 or or CCONJ crl-16378 139 7 64 64 NUM crl-16378 139 8 percent percent NOUN crl-16378 139 9 of of ADP crl-16378 139 10 the the DET crl-16378 139 11 cluster cluster NOUN crl-16378 139 12 , , PUNCT crl-16378 139 13 fall fall VERB crl-16378 139 14 in in ADP crl-16378 139 15 quadrant quadrant ADJ crl-16378 139 16 b b NOUN crl-16378 139 17 , , PUNCT crl-16378 139 18 with with ADP crl-16378 139 19 the the DET crl-16378 139 20 remainder remainder NOUN crl-16378 139 21 in in ADP crl-16378 139 22 quadrant quadrant ADJ crl-16378 139 23 c c NOUN crl-16378 139 24 or or CCONJ crl-16378 139 25 on on ADP crl-16378 139 26 the the DET crl-16378 139 27 line line NOUN crl-16378 139 28 between between ADP crl-16378 139 29 b b PROPN crl-16378 139 30 and and CCONJ crl-16378 139 31 c. c. PROPN crl-16378 139 32 this this DET crl-16378 139 33 cluster cluster NOUN crl-16378 139 34 sits sit VERB crl-16378 139 35 toward toward ADP crl-16378 139 36 the the DET crl-16378 139 37 negative negative ADJ crl-16378 139 38 , , PUNCT crl-16378 139 39 or or CCONJ crl-16378 139 40 intrinsic intrinsic ADJ crl-16378 139 41 , , PUNCT crl-16378 139 42 end end NOUN crl-16378 139 43 of of ADP crl-16378 139 44 the the DET crl-16378 139 45 y y PROPN crl-16378 139 46 axis axis NOUN crl-16378 139 47 , , PUNCT crl-16378 139 48 with with ADP crl-16378 139 49 close close ADJ crl-16378 139 50 to to PART crl-16378 139 51 two two NUM crl-16378 139 52 - - PUNCT crl-16378 139 53 thirds third NOUN crl-16378 139 54 of of ADP crl-16378 139 55 its its PRON crl-16378 139 56 transcripts transcript NOUN crl-16378 139 57 falling fall VERB crl-16378 139 58 near near ADP crl-16378 139 59 the the DET crl-16378 139 60 positive positive ADJ crl-16378 139 61 , , PUNCT crl-16378 139 62 or or CCONJ crl-16378 139 63 delivery delivery NOUN crl-16378 139 64 - - PUNCT crl-16378 139 65 oriented orient VERB crl-16378 139 66 , , PUNCT crl-16378 139 67 end end NOUN crl-16378 139 68 of of ADP crl-16378 139 69 the the DET crl-16378 139 70 x x PROPN crl-16378 139 71 axis axis PROPN crl-16378 139 72 . . PUNCT crl-16378 140 1 figure figure NOUN crl-16378 140 2 12 12 NUM crl-16378 140 3 represents represent VERB crl-16378 140 4 the the DET crl-16378 140 5 breakdown breakdown NOUN crl-16378 140 6 of of ADP crl-16378 140 7 cluster cluster NOUN crl-16378 140 8 3 3 NUM crl-16378 140 9 by by ADP crl-16378 140 10 quadrant quadrant NOUN crl-16378 140 11 and and CCONJ crl-16378 140 12 figure figure NOUN crl-16378 140 13 13 13 NUM crl-16378 140 14 illustrates illustrate VERB crl-16378 140 15 the the DET crl-16378 140 16 position position NOUN crl-16378 140 17 of of ADP crl-16378 140 18 cluster cluster NOUN crl-16378 140 19 3 3 NUM crl-16378 140 20 on on ADP crl-16378 140 21 the the DET crl-16378 140 22 graph graph NOUN crl-16378 140 23 . . PUNCT crl-16378 141 1 figure figure VERB crl-16378 141 2 10 10 NUM crl-16378 141 3 cluster cluster NOUN crl-16378 141 4 2 2 NUM crl-16378 141 5 ( ( PUNCT crl-16378 141 6 of of ADP crl-16378 141 7 4 4 NUM crl-16378 141 8 ) ) PUNCT crl-16378 141 9 , , PUNCT crl-16378 141 10 broken break VERB crl-16378 141 11 down down ADP crl-16378 141 12 by by ADP crl-16378 141 13 quadrant quadrant ADJ crl-16378 141 14 figure figure NOUN crl-16378 141 15 11 11 NUM crl-16378 141 16 position position NOUN crl-16378 141 17 of of ADP crl-16378 141 18 cluster cluster NOUN crl-16378 141 19 2 2 NUM crl-16378 141 20 on on ADP crl-16378 141 21 the the DET crl-16378 141 22 graph graph NOUN crl-16378 141 23 628 628 NUM crl-16378 141 24 college college PROPN crl-16378 141 25 & & CCONJ crl-16378 141 26 research research PROPN crl-16378 141 27 libraries library NOUN crl-16378 141 28 september september PROPN crl-16378 141 29 2014 2014 NUM crl-16378 141 30 cluster cluster NOUN crl-16378 141 31 4 4 NUM crl-16378 141 32 also also ADV crl-16378 141 33 comprises comprise VERB crl-16378 141 34 15 15 NUM crl-16378 141 35 percent percent NOUN crl-16378 141 36 of of ADP crl-16378 141 37 the the DET crl-16378 141 38 sample sample NOUN crl-16378 141 39 , , PUNCT crl-16378 141 40 with with ADP crl-16378 141 41 25 25 NUM crl-16378 141 42 transcripts transcript NOUN crl-16378 141 43 . . PUNCT crl-16378 142 1 this this DET crl-16378 142 2 cluster cluster NOUN crl-16378 142 3 is be AUX crl-16378 142 4 situated situate VERB crl-16378 142 5 a a DET crl-16378 142 6 little little ADV crl-16378 142 7 more more ADJ crl-16378 142 8 in in ADP crl-16378 142 9 quadrant quadrant ADJ crl-16378 142 10 d d NOUN crl-16378 142 11 than than ADP crl-16378 142 12 in in ADP crl-16378 142 13 a a PRON crl-16378 142 14 , , PUNCT crl-16378 142 15 but but CCONJ crl-16378 142 16 is be AUX crl-16378 142 17 split split VERB crl-16378 142 18 almost almost ADV crl-16378 142 19 evenly evenly ADV crl-16378 142 20 between between ADP crl-16378 142 21 the the DET crl-16378 142 22 two two NUM crl-16378 142 23 . . PUNCT crl-16378 143 1 eight eight NUM crl-16378 143 2 transcripts transcript NOUN crl-16378 143 3 are be AUX crl-16378 143 4 in in ADP crl-16378 143 5 a a PRON crl-16378 143 6 and and CCONJ crl-16378 143 7 12 12 NUM crl-16378 143 8 are be AUX crl-16378 143 9 in in ADP crl-16378 143 10 d d NUM crl-16378 143 11 , , PUNCT crl-16378 143 12 with with ADP crl-16378 143 13 the the DET crl-16378 143 14 remaining remain VERB crl-16378 143 15 points point NOUN crl-16378 143 16 on on ADP crl-16378 143 17 the the DET crl-16378 143 18 line line NOUN crl-16378 143 19 between between ADP crl-16378 143 20 a a PRON crl-16378 143 21 and and CCONJ crl-16378 143 22 d. d. PROPN crl-16378 143 23 as as ADP crl-16378 143 24 a a DET crl-16378 143 25 whole whole NOUN crl-16378 143 26 , , PUNCT crl-16378 143 27 the the DET crl-16378 143 28 cluster cluster NOUN crl-16378 143 29 is be AUX crl-16378 143 30 situated situate VERB crl-16378 143 31 toward toward ADP crl-16378 143 32 the the DET crl-16378 143 33 extrinsic extrinsic ADJ crl-16378 143 34 end end NOUN crl-16378 143 35 of of ADP crl-16378 143 36 the the DET crl-16378 143 37 y y PROPN crl-16378 143 38 axis axis NOUN crl-16378 143 39 , , PUNCT crl-16378 143 40 with with ADP crl-16378 143 41 points point NOUN crl-16378 143 42 spanning span VERB crl-16378 143 43 the the DET crl-16378 143 44 length length NOUN crl-16378 143 45 of of ADP crl-16378 143 46 the the DET crl-16378 143 47 x x PROPN crl-16378 143 48 axis axis PROPN crl-16378 143 49 . . PUNCT crl-16378 144 1 figure figure NOUN crl-16378 144 2 14 14 NUM crl-16378 144 3 represents represent VERB crl-16378 144 4 the the DET crl-16378 144 5 breakdown breakdown NOUN crl-16378 144 6 of of ADP crl-16378 144 7 cluster cluster NOUN crl-16378 144 8 4 4 NUM crl-16378 144 9 by by ADP crl-16378 144 10 quadrant quadrant ADJ crl-16378 144 11 and and CCONJ crl-16378 144 12 figure figure VERB crl-16378 144 13 15 15 NUM crl-16378 144 14 illustrates illustrate VERB crl-16378 144 15 the the DET crl-16378 144 16 position position NOUN crl-16378 144 17 of of ADP crl-16378 144 18 cluster cluster NOUN crl-16378 144 19 4 4 NUM crl-16378 144 20 on on ADP crl-16378 144 21 the the DET crl-16378 144 22 graph graph NOUN crl-16378 144 23 . . PUNCT crl-16378 145 1 figure figure VERB crl-16378 145 2 12 12 NUM crl-16378 145 3 cluster cluster NOUN crl-16378 145 4 3 3 NUM crl-16378 145 5 ( ( PUNCT crl-16378 145 6 of of ADP crl-16378 145 7 4 4 NUM crl-16378 145 8 ) ) PUNCT crl-16378 145 9 , , PUNCT crl-16378 145 10 broken break VERB crl-16378 145 11 down down ADP crl-16378 145 12 by by ADP crl-16378 145 13 quadrant quadrant ADJ crl-16378 145 14 figure figure NOUN crl-16378 145 15 13 13 NUM crl-16378 145 16 position position NOUN crl-16378 145 17 of of ADP crl-16378 145 18 cluster cluster NOUN crl-16378 145 19 3 3 NUM crl-16378 145 20 on on ADP crl-16378 145 21 the the DET crl-16378 145 22 graph graph NOUN crl-16378 145 23 invoking invoke VERB crl-16378 145 24 the the DET crl-16378 145 25 user user NOUN crl-16378 145 26 from from ADP crl-16378 145 27 data datum NOUN crl-16378 145 28 to to PART crl-16378 145 29 design design VERB crl-16378 145 30 629 629 NUM crl-16378 145 31 discussion discussion NOUN crl-16378 145 32 understanding understand VERB crl-16378 145 33 the the DET crl-16378 145 34 quadrants quadrant NOUN crl-16378 145 35 and and CCONJ crl-16378 145 36 the the DET crl-16378 145 37 clusters cluster NOUN crl-16378 145 38 by by ADP crl-16378 145 39 plotting plot VERB crl-16378 145 40 each each DET crl-16378 145 41 aal aal NOUN crl-16378 145 42 chat chat VERB crl-16378 145 43 transcript transcript NOUN crl-16378 145 44 on on ADP crl-16378 145 45 an an DET crl-16378 145 46 x x PROPN crl-16378 145 47 / / SYM crl-16378 145 48 y y PROPN crl-16378 145 49 graph graph NOUN crl-16378 145 50 , , PUNCT crl-16378 145 51 we we PRON crl-16378 145 52 were be AUX crl-16378 145 53 able able ADJ crl-16378 145 54 to to PART crl-16378 145 55 understand understand VERB crl-16378 145 56 them they PRON crl-16378 145 57 as as ADP crl-16378 145 58 falling fall VERB crl-16378 145 59 within within ADP crl-16378 145 60 one one NUM crl-16378 145 61 of of ADP crl-16378 145 62 four four NUM crl-16378 145 63 quadrants quadrant NOUN crl-16378 145 64 , , PUNCT crl-16378 145 65 based base VERB crl-16378 145 66 on on ADP crl-16378 145 67 the the DET crl-16378 145 68 characteristics characteristic NOUN crl-16378 145 69 represented represent VERB crl-16378 145 70 by by ADP crl-16378 145 71 the the DET crl-16378 145 72 two two NUM crl-16378 145 73 axes axis NOUN crl-16378 145 74 . . PUNCT crl-16378 146 1 while while SCONJ crl-16378 146 2 each each DET crl-16378 146 3 plotted plot VERB crl-16378 146 4 point point NOUN crl-16378 146 5 falls fall VERB crl-16378 146 6 within within ADP crl-16378 146 7 a a DET crl-16378 146 8 quadrant quadrant NOUN crl-16378 146 9 or or CCONJ crl-16378 146 10 on on ADP crl-16378 146 11 a a DET crl-16378 146 12 line line NOUN crl-16378 146 13 , , PUNCT crl-16378 146 14 the the DET crl-16378 146 15 resulting result VERB crl-16378 146 16 clusters cluster NOUN crl-16378 146 17 span span VERB crl-16378 146 18 multiple multiple ADJ crl-16378 146 19 quadrants quadrant NOUN crl-16378 146 20 . . PUNCT crl-16378 147 1 that that PRON crl-16378 147 2 is be AUX crl-16378 147 3 to to PART crl-16378 147 4 say say VERB crl-16378 147 5 , , PUNCT crl-16378 147 6 our our PRON crl-16378 147 7 data datum NOUN crl-16378 147 8 do do AUX crl-16378 147 9 not not PART crl-16378 147 10 cluster cluster VERB crl-16378 147 11 in in ADP crl-16378 147 12 a a DET crl-16378 147 13 way way NOUN crl-16378 147 14 that that PRON crl-16378 147 15 allows allow VERB crl-16378 147 16 us we PRON crl-16378 147 17 to to PART crl-16378 147 18 build build VERB crl-16378 147 19 homogenous homogenous ADJ crl-16378 147 20 user user NOUN crl-16378 147 21 types type NOUN crl-16378 147 22 based base VERB crl-16378 147 23 on on ADP crl-16378 147 24 the the DET crl-16378 147 25 four four NUM crl-16378 147 26 quadrants quadrant NOUN crl-16378 147 27 of of ADP crl-16378 147 28 our our PRON crl-16378 147 29 graph graph NOUN crl-16378 147 30 . . PUNCT crl-16378 148 1 the the DET crl-16378 148 2 k k PROPN crl-16378 148 3 - - PUNCT crl-16378 148 4 means mean NOUN crl-16378 148 5 method method NOUN crl-16378 148 6 instead instead ADV crl-16378 148 7 guides guide VERB crl-16378 148 8 us we PRON crl-16378 148 9 to to PART crl-16378 148 10 form form VERB crl-16378 148 11 user user NOUN crl-16378 148 12 types type NOUN crl-16378 148 13 whose whose DET crl-16378 148 14 goals goal NOUN crl-16378 148 15 and and CCONJ crl-16378 148 16 motivations motivation NOUN crl-16378 148 17 demonstrate demonstrate VERB crl-16378 148 18 some some DET crl-16378 148 19 complexity complexity NOUN crl-16378 148 20 and and CCONJ crl-16378 148 21 nuance nuance NOUN crl-16378 148 22 in in ADP crl-16378 148 23 relation relation NOUN crl-16378 148 24 to to ADP crl-16378 148 25 the the DET crl-16378 148 26 two two NUM crl-16378 148 27 themes theme NOUN crl-16378 148 28 figure figure NOUN crl-16378 148 29 14 14 NUM crl-16378 148 30 cluster cluster NOUN crl-16378 148 31 4 4 NUM crl-16378 148 32 ( ( PUNCT crl-16378 148 33 of of ADP crl-16378 148 34 4 4 NUM crl-16378 148 35 ) ) PUNCT crl-16378 148 36 , , PUNCT crl-16378 148 37 broken break VERB crl-16378 148 38 down down ADP crl-16378 148 39 by by ADP crl-16378 148 40 quadrant quadrant ADJ crl-16378 148 41 figure figure NOUN crl-16378 148 42 15 15 NUM crl-16378 148 43 position position NOUN crl-16378 148 44 of of ADP crl-16378 148 45 cluster cluster NOUN crl-16378 148 46 4 4 NUM crl-16378 148 47 on on ADP crl-16378 148 48 the the DET crl-16378 148 49 graph graph NOUN crl-16378 148 50 630 630 NUM crl-16378 148 51 college college PROPN crl-16378 148 52 & & CCONJ crl-16378 148 53 research research PROPN crl-16378 148 54 libraries library NOUN crl-16378 148 55 september september PROPN crl-16378 148 56 2014 2014 NUM crl-16378 148 57 that that SCONJ crl-16378 148 58 the the DET crl-16378 148 59 axes axis NOUN crl-16378 148 60 represent represent VERB crl-16378 148 61 , , PUNCT crl-16378 148 62 the the DET crl-16378 148 63 nature nature NOUN crl-16378 148 64 of of ADP crl-16378 148 65 the the DET crl-16378 148 66 user user NOUN crl-16378 148 67 ’s ’s PART crl-16378 148 68 information information NOUN crl-16378 148 69 need need VERB crl-16378 148 70 and and CCONJ crl-16378 148 71 the the DET crl-16378 148 72 nature nature NOUN crl-16378 148 73 of of ADP crl-16378 148 74 the the DET crl-16378 148 75 user user NOUN crl-16378 148 76 ’s ’s PART crl-16378 148 77 motivation motivation NOUN crl-16378 148 78 . . PUNCT crl-16378 149 1 any any DET crl-16378 149 2 point point NOUN crl-16378 149 3 that that PRON crl-16378 149 4 was be AUX crl-16378 149 5 plotted plot VERB crl-16378 149 6 above above ADP crl-16378 149 7 zero zero NUM crl-16378 149 8 on on ADP crl-16378 149 9 the the DET crl-16378 149 10 y y PROPN crl-16378 149 11 axis axis NOUN crl-16378 149 12 , , PUNCT crl-16378 149 13 in in ADP crl-16378 149 14 quadrant quadrant ADJ crl-16378 149 15 a a PRON crl-16378 149 16 or or CCONJ crl-16378 149 17 quadrant quadrant ADJ crl-16378 149 18 d d NOUN crl-16378 149 19 , , PUNCT crl-16378 149 20 represented represent VERB crl-16378 149 21 a a DET crl-16378 149 22 conversation conversation NOUN crl-16378 149 23 in in ADP crl-16378 149 24 which which PRON crl-16378 149 25 a a DET crl-16378 149 26 user user NOUN crl-16378 149 27 ’s ’s PART crl-16378 149 28 level level NOUN crl-16378 149 29 of of ADP crl-16378 149 30 motivation motivation NOUN crl-16378 149 31 was be AUX crl-16378 149 32 discernibly discernibly ADV crl-16378 149 33 extrinsic extrinsic ADJ crl-16378 149 34 . . PUNCT crl-16378 150 1 for for ADP crl-16378 150 2 example example NOUN crl-16378 150 3 , , PUNCT crl-16378 150 4 if if SCONJ crl-16378 150 5 a a DET crl-16378 150 6 user user NOUN crl-16378 150 7 mentioned mention VERB crl-16378 150 8 that that SCONJ crl-16378 150 9 he he PRON crl-16378 150 10 or or CCONJ crl-16378 150 11 she she PRON crl-16378 150 12 was be AUX crl-16378 150 13 assigned assign VERB crl-16378 150 14 to to PART crl-16378 150 15 complete complete VERB crl-16378 150 16 a a DET crl-16378 150 17 specific specific ADJ crl-16378 150 18 homework homework NOUN crl-16378 150 19 task task NOUN crl-16378 150 20 or or CCONJ crl-16378 150 21 was be AUX crl-16378 150 22 working work VERB crl-16378 150 23 on on ADP crl-16378 150 24 behalf behalf NOUN crl-16378 150 25 of of ADP crl-16378 150 26 someone someone PRON crl-16378 150 27 else else ADV crl-16378 150 28 , , PUNCT crl-16378 150 29 the the DET crl-16378 150 30 conversation conversation NOUN crl-16378 150 31 would would AUX crl-16378 150 32 have have AUX crl-16378 150 33 received receive VERB crl-16378 150 34 positive positive ADJ crl-16378 150 35 points point NOUN crl-16378 150 36 toward toward ADP crl-16378 150 37 its its PRON crl-16378 150 38 overall overall ADJ crl-16378 150 39 y y PROPN crl-16378 150 40 value value NOUN crl-16378 150 41 . . PUNCT crl-16378 151 1 additionally additionally ADV crl-16378 151 2 , , PUNCT crl-16378 151 3 if if SCONJ crl-16378 151 4 a a DET crl-16378 151 5 user user NOUN crl-16378 151 6 resisted resist VERB crl-16378 151 7 instruction instruction NOUN crl-16378 151 8 , , PUNCT crl-16378 151 9 expressed express VERB crl-16378 151 10 a a DET crl-16378 151 11 sense sense NOUN crl-16378 151 12 of of ADP crl-16378 151 13 immediacy immediacy NOUN crl-16378 151 14 , , PUNCT crl-16378 151 15 or or CCONJ crl-16378 151 16 demonstrated demonstrate VERB crl-16378 151 17 that that SCONJ crl-16378 151 18 he he PRON crl-16378 151 19 or or CCONJ crl-16378 151 20 she she PRON crl-16378 151 21 was be AUX crl-16378 151 22 engaged engage VERB crl-16378 151 23 in in ADP crl-16378 151 24 a a DET crl-16378 151 25 discrete discrete NOUN crl-16378 151 26 , , PUNCT crl-16378 151 27 rather rather ADV crl-16378 151 28 than than ADP crl-16378 151 29 long long ADJ crl-16378 151 30 - - PUNCT crl-16378 151 31 term term NOUN crl-16378 151 32 , , PUNCT crl-16378 151 33 project project NOUN crl-16378 151 34 , , PUNCT crl-16378 151 35 we we PRON crl-16378 151 36 were be AUX crl-16378 151 37 likely likely ADJ crl-16378 151 38 to to PART crl-16378 151 39 have have AUX crl-16378 151 40 given give VERB crl-16378 151 41 a a DET crl-16378 151 42 positive positive ADJ crl-16378 151 43 y y PROPN crl-16378 151 44 value value NOUN crl-16378 151 45 to to ADP crl-16378 151 46 the the DET crl-16378 151 47 transcript transcript NOUN crl-16378 151 48 . . PUNCT crl-16378 152 1 as as SCONJ crl-16378 152 2 mentioned mention VERB crl-16378 152 3 above above ADV crl-16378 152 4 , , PUNCT crl-16378 152 5 discerning discern VERB crl-16378 152 6 motivation motivation NOUN crl-16378 152 7 proved prove VERB crl-16378 152 8 to to PART crl-16378 152 9 be be AUX crl-16378 152 10 more more ADV crl-16378 152 11 challenging challenging ADJ crl-16378 152 12 than than ADP crl-16378 152 13 determining determine VERB crl-16378 152 14 the the DET crl-16378 152 15 nature nature NOUN crl-16378 152 16 of of ADP crl-16378 152 17 the the DET crl-16378 152 18 information information NOUN crl-16378 152 19 need need NOUN crl-16378 152 20 . . PUNCT crl-16378 153 1 in in ADP crl-16378 153 2 cases case NOUN crl-16378 153 3 where where SCONJ crl-16378 153 4 motivation motivation NOUN crl-16378 153 5 was be AUX crl-16378 153 6 indiscernible indiscernible ADJ crl-16378 153 7 , , PUNCT crl-16378 153 8 a a DET crl-16378 153 9 transcript transcript NOUN crl-16378 153 10 ’s ’s PART crl-16378 153 11 y y PROPN crl-16378 153 12 value value NOUN crl-16378 153 13 was be AUX crl-16378 153 14 zero zero NUM crl-16378 153 15 . . PUNCT crl-16378 154 1 any any DET crl-16378 154 2 point point NOUN crl-16378 154 3 that that PRON crl-16378 154 4 was be AUX crl-16378 154 5 plotted plot VERB crl-16378 154 6 below below ADP crl-16378 154 7 zero zero NUM crl-16378 154 8 on on ADP crl-16378 154 9 the the DET crl-16378 154 10 y y PROPN crl-16378 154 11 axis axis NOUN crl-16378 154 12 , , PUNCT crl-16378 154 13 in in ADP crl-16378 154 14 quadrant quadrant ADJ crl-16378 154 15 b b NOUN crl-16378 154 16 or or CCONJ crl-16378 154 17 quadrant quadrant ADJ crl-16378 154 18 c c NOUN crl-16378 154 19 , , PUNCT crl-16378 154 20 represented represent VERB crl-16378 154 21 a a DET crl-16378 154 22 conversation conversation NOUN crl-16378 154 23 in in ADP crl-16378 154 24 which which PRON crl-16378 154 25 the the DET crl-16378 154 26 user user NOUN crl-16378 154 27 ’s ’s PART crl-16378 154 28 level level NOUN crl-16378 154 29 of of ADP crl-16378 154 30 motivation motivation NOUN crl-16378 154 31 was be AUX crl-16378 154 32 discernibly discernibly ADV crl-16378 154 33 intrinsic intrinsic ADJ crl-16378 154 34 . . PUNCT crl-16378 155 1 for for ADP crl-16378 155 2 example example NOUN crl-16378 155 3 , , PUNCT crl-16378 155 4 if if SCONJ crl-16378 155 5 a a DET crl-16378 155 6 user user NOUN crl-16378 155 7 engaged engage VERB crl-16378 155 8 in in ADP crl-16378 155 9 a a DET crl-16378 155 10 substantial substantial ADJ crl-16378 155 11 conversation conversation NOUN crl-16378 155 12 about about ADP crl-16378 155 13 his his PRON crl-16378 155 14 or or CCONJ crl-16378 155 15 her her PRON crl-16378 155 16 research research NOUN crl-16378 155 17 process process NOUN crl-16378 155 18 and and CCONJ crl-16378 155 19 demonstrated demonstrate VERB crl-16378 155 20 curiosity curiosity NOUN crl-16378 155 21 or or CCONJ crl-16378 155 22 understanding understanding NOUN crl-16378 155 23 about about ADP crl-16378 155 24 how how SCONJ crl-16378 155 25 and and CCONJ crl-16378 155 26 why why SCONJ crl-16378 155 27 library library NOUN crl-16378 155 28 tools tool NOUN crl-16378 155 29 and and CCONJ crl-16378 155 30 services service NOUN crl-16378 155 31 factored factor VERB crl-16378 155 32 in in ADV crl-16378 155 33 , , PUNCT crl-16378 155 34 we we PRON crl-16378 155 35 tended tend VERB crl-16378 155 36 to to PART crl-16378 155 37 give give VERB crl-16378 155 38 the the DET crl-16378 155 39 conversation conversation NOUN crl-16378 155 40 negative negative ADJ crl-16378 155 41 points point NOUN crl-16378 155 42 toward toward ADP crl-16378 155 43 its its PRON crl-16378 155 44 overall overall ADJ crl-16378 155 45 y y PROPN crl-16378 155 46 value value NOUN crl-16378 155 47 . . PUNCT crl-16378 156 1 additionally additionally ADV crl-16378 156 2 , , PUNCT crl-16378 156 3 we we PRON crl-16378 156 4 gave give VERB crl-16378 156 5 a a DET crl-16378 156 6 negative negative ADJ crl-16378 156 7 y y PROPN crl-16378 156 8 point point NOUN crl-16378 156 9 to to ADP crl-16378 156 10 any any DET crl-16378 156 11 reference reference NOUN crl-16378 156 12 question question NOUN crl-16378 156 13 to to PART crl-16378 156 14 acknowledge acknowledge VERB crl-16378 156 15 the the DET crl-16378 156 16 level level NOUN crl-16378 156 17 of of ADP crl-16378 156 18 motivation motivation NOUN crl-16378 156 19 required require VERB crl-16378 156 20 for for ADP crl-16378 156 21 a a DET crl-16378 156 22 user user NOUN crl-16378 156 23 to to PART crl-16378 156 24 initiate initiate VERB crl-16378 156 25 a a DET crl-16378 156 26 reference reference NOUN crl-16378 156 27 transaction transaction NOUN crl-16378 156 28 . . PUNCT crl-16378 157 1 accordingly accordingly ADV crl-16378 157 2 , , PUNCT crl-16378 157 3 the the DET crl-16378 157 4 sample sample NOUN crl-16378 157 5 as as ADP crl-16378 157 6 a a DET crl-16378 157 7 whole whole NOUN crl-16378 157 8 is be AUX crl-16378 157 9 situated situate VERB crl-16378 157 10 relatively relatively ADV crl-16378 157 11 low low ADJ crl-16378 157 12 on on ADP crl-16378 157 13 the the DET crl-16378 157 14 y y PROPN crl-16378 157 15 axis axis NOUN crl-16378 157 16 . . PUNCT crl-16378 158 1 points point NOUN crl-16378 158 2 that that PRON crl-16378 158 3 were be AUX crl-16378 158 4 plotted plot VERB crl-16378 158 5 in in ADP crl-16378 158 6 quadrants quadrant NOUN crl-16378 158 7 a a PRON crl-16378 158 8 or or CCONJ crl-16378 158 9 b b NOUN crl-16378 158 10 , , PUNCT crl-16378 158 11 to to ADP crl-16378 158 12 the the DET crl-16378 158 13 right right NOUN crl-16378 158 14 of of ADP crl-16378 158 15 zero zero NUM crl-16378 158 16 on on ADP crl-16378 158 17 the the DET crl-16378 158 18 x x PROPN crl-16378 158 19 axis axis PROPN crl-16378 158 20 , , PUNCT crl-16378 158 21 represent represent VERB crl-16378 158 22 conversations conversation NOUN crl-16378 158 23 in in ADP crl-16378 158 24 which which PRON crl-16378 158 25 users user NOUN crl-16378 158 26 needed need VERB crl-16378 158 27 help help NOUN crl-16378 158 28 accessing access VERB crl-16378 158 29 content content NOUN crl-16378 158 30 . . PUNCT crl-16378 159 1 for for ADP crl-16378 159 2 example example NOUN crl-16378 159 3 , , PUNCT crl-16378 159 4 if if SCONJ crl-16378 159 5 users user NOUN crl-16378 159 6 were be AUX crl-16378 159 7 engaged engage VERB crl-16378 159 8 in in ADP crl-16378 159 9 known know VERB crl-16378 159 10 - - PUNCT crl-16378 159 11 item item NOUN crl-16378 159 12 searches search NOUN crl-16378 159 13 or or CCONJ crl-16378 159 14 wanted want VERB crl-16378 159 15 to to PART crl-16378 159 16 verify verify VERB crl-16378 159 17 journal journal NOUN crl-16378 159 18 or or CCONJ crl-16378 159 19 database database NOUN crl-16378 159 20 subscriptions subscription NOUN crl-16378 159 21 , , PUNCT crl-16378 159 22 we we PRON crl-16378 159 23 gave give VERB crl-16378 159 24 the the DET crl-16378 159 25 conversation conversation NOUN crl-16378 159 26 positive positive ADJ crl-16378 159 27 points point NOUN crl-16378 159 28 toward toward ADP crl-16378 159 29 its its PRON crl-16378 159 30 x x NOUN crl-16378 159 31 value value NOUN crl-16378 159 32 . . PUNCT crl-16378 160 1 we we PRON crl-16378 160 2 also also ADV crl-16378 160 3 tended tend VERB crl-16378 160 4 to to PART crl-16378 160 5 give give VERB crl-16378 160 6 positive positive ADJ crl-16378 160 7 x x NOUN crl-16378 160 8 values value NOUN crl-16378 160 9 to to ADP crl-16378 160 10 conversations conversation NOUN crl-16378 160 11 about about ADP crl-16378 160 12 site site NOUN crl-16378 160 13 navigation navigation NOUN crl-16378 160 14 or or CCONJ crl-16378 160 15 that that PRON crl-16378 160 16 included include VERB crl-16378 160 17 any any DET crl-16378 160 18 troubleshooting troubleshooting NOUN crl-16378 160 19 components component NOUN crl-16378 160 20 , , PUNCT crl-16378 160 21 generally generally ADV crl-16378 160 22 characterizing characterize VERB crl-16378 160 23 these these DET crl-16378 160 24 information information NOUN crl-16378 160 25 needs need NOUN crl-16378 160 26 as as ADP crl-16378 160 27 mechanical mechanical ADJ crl-16378 160 28 , , PUNCT crl-16378 160 29 or or CCONJ crl-16378 160 30 delivery delivery NOUN crl-16378 160 31 based base VERB crl-16378 160 32 , , PUNCT crl-16378 160 33 in in ADP crl-16378 160 34 nature nature NOUN crl-16378 160 35 . . PUNCT crl-16378 161 1 points point NOUN crl-16378 161 2 that that PRON crl-16378 161 3 were be AUX crl-16378 161 4 plotted plot VERB crl-16378 161 5 to to ADP crl-16378 161 6 the the DET crl-16378 161 7 left left NOUN crl-16378 161 8 of of ADP crl-16378 161 9 zero zero NUM crl-16378 161 10 on on ADP crl-16378 161 11 the the DET crl-16378 161 12 x x PROPN crl-16378 161 13 axis axis PROPN crl-16378 161 14 , , PUNCT crl-16378 161 15 in in ADP crl-16378 161 16 quadrants quadrant NOUN crl-16378 161 17 c c ADJ crl-16378 161 18 or or CCONJ crl-16378 161 19 d d PROPN crl-16378 161 20 , , PUNCT crl-16378 161 21 represent represent VERB crl-16378 161 22 transactions transaction NOUN crl-16378 161 23 in in ADP crl-16378 161 24 which which PRON crl-16378 161 25 users user NOUN crl-16378 161 26 needed need VERB crl-16378 161 27 help help NOUN crl-16378 161 28 finding find VERB crl-16378 161 29 , , PUNCT crl-16378 161 30 identifying identifying NOUN crl-16378 161 31 , , PUNCT crl-16378 161 32 and and CCONJ crl-16378 161 33 evaluating evaluate VERB crl-16378 161 34 content content NOUN crl-16378 161 35 . . PUNCT crl-16378 162 1 in in ADP crl-16378 162 2 general general ADJ crl-16378 162 3 , , PUNCT crl-16378 162 4 we we PRON crl-16378 162 5 characterized characterize VERB crl-16378 162 6 these these DET crl-16378 162 7 needs need NOUN crl-16378 162 8 as as ADP crl-16378 162 9 topical topical ADJ crl-16378 162 10 or or CCONJ crl-16378 162 11 discovery discovery NOUN crl-16378 162 12 - - PUNCT crl-16378 162 13 oriented orient VERB crl-16378 162 14 and and CCONJ crl-16378 162 15 gave give VERB crl-16378 162 16 negative negative ADJ crl-16378 162 17 x x NOUN crl-16378 162 18 values value NOUN crl-16378 162 19 to to ADP crl-16378 162 20 their their PRON crl-16378 162 21 occurrences occurrence NOUN crl-16378 162 22 . . PUNCT crl-16378 163 1 these these PRON crl-16378 163 2 included include VERB crl-16378 163 3 things thing NOUN crl-16378 163 4 like like ADP crl-16378 163 5 users user NOUN crl-16378 163 6 asking ask VERB crl-16378 163 7 for for ADP crl-16378 163 8 help help NOUN crl-16378 163 9 selecting select VERB crl-16378 163 10 an an DET crl-16378 163 11 appropriate appropriate ADJ crl-16378 163 12 database database NOUN crl-16378 163 13 for for ADP crl-16378 163 14 research research NOUN crl-16378 163 15 in in ADP crl-16378 163 16 a a DET crl-16378 163 17 specified specify VERB crl-16378 163 18 subject subject NOUN crl-16378 163 19 area area NOUN crl-16378 163 20 , , PUNCT crl-16378 163 21 discussing discuss VERB crl-16378 163 22 the the DET crl-16378 163 23 terms term NOUN crl-16378 163 24 of of ADP crl-16378 163 25 research research NOUN crl-16378 163 26 paper paper NOUN crl-16378 163 27 assignments assignment NOUN crl-16378 163 28 , , PUNCT crl-16378 163 29 or or CCONJ crl-16378 163 30 asking ask VERB crl-16378 163 31 for for ADP crl-16378 163 32 feedback feedback NOUN crl-16378 163 33 on on ADP crl-16378 163 34 the the DET crl-16378 163 35 suitability suitability NOUN crl-16378 163 36 of of ADP crl-16378 163 37 particular particular ADJ crl-16378 163 38 resources resource NOUN crl-16378 163 39 . . PUNCT crl-16378 164 1 additionally additionally ADV crl-16378 164 2 , , PUNCT crl-16378 164 3 if if SCONJ crl-16378 164 4 users user NOUN crl-16378 164 5 engaged engage VERB crl-16378 164 6 in in ADP crl-16378 164 7 tandem tandem NOUN crl-16378 164 8 searching searching NOUN crl-16378 164 9 and and CCONJ crl-16378 164 10 evaluating evaluate VERB crl-16378 164 11 with with ADP crl-16378 164 12 librarians librarian NOUN crl-16378 164 13 , , PUNCT crl-16378 164 14 we we PRON crl-16378 164 15 tended tend VERB crl-16378 164 16 to to PART crl-16378 164 17 give give VERB crl-16378 164 18 those those DET crl-16378 164 19 conversations conversation NOUN crl-16378 164 20 negative negative ADJ crl-16378 164 21 x x NUM crl-16378 164 22 values value NOUN crl-16378 164 23 . . PUNCT crl-16378 165 1 with with ADP crl-16378 165 2 attention attention NOUN crl-16378 165 3 to to ADP crl-16378 165 4 the the DET crl-16378 165 5 individual individual ADJ crl-16378 165 6 quadrants quadrant NOUN crl-16378 165 7 , , PUNCT crl-16378 165 8 we we PRON crl-16378 165 9 see see VERB crl-16378 165 10 a a DET crl-16378 165 11 further further ADJ crl-16378 165 12 degree degree NOUN crl-16378 165 13 of of ADP crl-16378 165 14 specificity specificity NOUN crl-16378 165 15 , , PUNCT crl-16378 165 16 and and CCONJ crl-16378 165 17 are be AUX crl-16378 165 18 able able ADJ crl-16378 165 19 to to PART crl-16378 165 20 characterize characterize VERB crl-16378 165 21 the the DET crl-16378 165 22 conversations conversation NOUN crl-16378 165 23 from from ADP crl-16378 165 24 our our PRON crl-16378 165 25 sample sample NOUN crl-16378 165 26 in in ADP crl-16378 165 27 terms term NOUN crl-16378 165 28 of of ADP crl-16378 165 29 need need NOUN crl-16378 165 30 as as ADV crl-16378 165 31 well well ADV crl-16378 165 32 as as ADP crl-16378 165 33 motivation motivation NOUN crl-16378 165 34 . . PUNCT crl-16378 166 1 for for ADP crl-16378 166 2 example example NOUN crl-16378 166 3 , , PUNCT crl-16378 166 4 any any DET crl-16378 166 5 point point NOUN crl-16378 166 6 in in ADP crl-16378 166 7 quadrant quadrant ADJ crl-16378 166 8 b b NOUN crl-16378 166 9 represents represent VERB crl-16378 166 10 a a DET crl-16378 166 11 conversation conversation NOUN crl-16378 166 12 in in ADP crl-16378 166 13 which which PRON crl-16378 166 14 an an DET crl-16378 166 15 intrinsically intrinsically ADV crl-16378 166 16 motivated motivated ADJ crl-16378 166 17 user user NOUN crl-16378 166 18 required require VERB crl-16378 166 19 help help NOUN crl-16378 166 20 with with ADP crl-16378 166 21 access access NOUN crl-16378 166 22 to to ADP crl-16378 166 23 specific specific ADJ crl-16378 166 24 content content NOUN crl-16378 166 25 . . PUNCT crl-16378 167 1 as as SCONJ crl-16378 167 2 mentioned mention VERB crl-16378 167 3 above above ADV crl-16378 167 4 , , PUNCT crl-16378 167 5 the the DET crl-16378 167 6 four four NUM crl-16378 167 7 clusters cluster NOUN crl-16378 167 8 that that PRON crl-16378 167 9 we we PRON crl-16378 167 10 produced produce VERB crl-16378 167 11 through through ADP crl-16378 167 12 our our PRON crl-16378 167 13 k k NOUN crl-16378 167 14 - - PUNCT crl-16378 167 15 means mean NOUN crl-16378 167 16 analysis analysis NOUN crl-16378 167 17 are be AUX crl-16378 167 18 not not PART crl-16378 167 19 coterminous coterminous ADJ crl-16378 167 20 with with ADP crl-16378 167 21 the the DET crl-16378 167 22 four four NUM crl-16378 167 23 quadrants quadrant NOUN crl-16378 167 24 on on ADP crl-16378 167 25 the the DET crl-16378 167 26 graph graph NOUN crl-16378 167 27 . . PUNCT crl-16378 168 1 however however ADV crl-16378 168 2 , , PUNCT crl-16378 168 3 the the DET crl-16378 168 4 quadrants quadrant NOUN crl-16378 168 5 provide provide VERB crl-16378 168 6 a a DET crl-16378 168 7 useful useful ADJ crl-16378 168 8 mechanism mechanism NOUN crl-16378 168 9 for for ADP crl-16378 168 10 characterizing characterize VERB crl-16378 168 11 and and CCONJ crl-16378 168 12 interpreting interpret VERB crl-16378 168 13 the the DET crl-16378 168 14 clusters cluster NOUN crl-16378 168 15 , , PUNCT crl-16378 168 16 as as SCONJ crl-16378 168 17 described describe VERB crl-16378 168 18 below below ADV crl-16378 168 19 . . PUNCT crl-16378 169 1 translating translate VERB crl-16378 169 2 the the DET crl-16378 169 3 clusters cluster NOUN crl-16378 169 4 into into ADP crl-16378 169 5 personas personas PROPN crl-16378 169 6 cluster cluster NOUN crl-16378 169 7 1 1 NUM crl-16378 169 8 this this DET crl-16378 169 9 cluster cluster NOUN crl-16378 169 10 is be AUX crl-16378 169 11 located locate VERB crl-16378 169 12 mostly mostly ADV crl-16378 169 13 below below ADP crl-16378 169 14 zero zero NUM crl-16378 169 15 on on ADP crl-16378 169 16 the the DET crl-16378 169 17 y y PROPN crl-16378 169 18 axis axis NOUN crl-16378 169 19 , , PUNCT crl-16378 169 20 in in ADP crl-16378 169 21 territory territory NOUN crl-16378 169 22 characterized characterize VERB crl-16378 169 23 by by ADP crl-16378 169 24 intrinsic intrinsic ADJ crl-16378 169 25 motivation motivation NOUN crl-16378 169 26 and and CCONJ crl-16378 169 27 access access NOUN crl-16378 169 28 - - PUNCT crl-16378 169 29 related relate VERB crl-16378 169 30 needs need NOUN crl-16378 169 31 . . PUNCT crl-16378 170 1 however however ADV crl-16378 170 2 , , PUNCT crl-16378 170 3 the the DET crl-16378 170 4 cluster cluster NOUN crl-16378 170 5 remains remain VERB crl-16378 170 6 fairly fairly ADV crl-16378 170 7 close close ADJ crl-16378 170 8 to to ADP crl-16378 170 9 the the DET crl-16378 170 10 x x PROPN crl-16378 170 11 axis axis NOUN crl-16378 170 12 and and CCONJ crl-16378 170 13 has have VERB crl-16378 170 14 some some DET crl-16378 170 15 representation representation NOUN crl-16378 170 16 in in ADP crl-16378 170 17 quadrant quadrant ADJ crl-16378 170 18 a. a. NOUN crl-16378 170 19 thinking thinking NOUN crl-16378 170 20 of of ADP crl-16378 170 21 this this DET crl-16378 170 22 cluster cluster NOUN crl-16378 170 23 as as ADP crl-16378 170 24 a a DET crl-16378 170 25 composite composite ADJ crl-16378 170 26 user user NOUN crl-16378 170 27 type type NOUN crl-16378 170 28 , , PUNCT crl-16378 170 29 we we PRON crl-16378 170 30 might might AUX crl-16378 170 31 say say VERB crl-16378 170 32 that that SCONJ crl-16378 170 33 it it PRON crl-16378 170 34 represents represent VERB crl-16378 170 35 someone someone PRON crl-16378 170 36 who who PRON crl-16378 170 37 is be AUX crl-16378 170 38 moderately moderately ADV crl-16378 170 39 invested invest VERB crl-16378 170 40 in in ADP crl-16378 170 41 his his PRON crl-16378 170 42 research research NOUN crl-16378 170 43 or or CCONJ crl-16378 170 44 other other ADJ crl-16378 170 45 academic academic ADJ crl-16378 170 46 work work NOUN crl-16378 170 47 . . PUNCT crl-16378 171 1 he he PRON crl-16378 171 2 uses use VERB crl-16378 171 3 library library NOUN crl-16378 171 4 tools tool NOUN crl-16378 171 5 and and CCONJ crl-16378 171 6 resources resource NOUN crl-16378 171 7 for for ADP crl-16378 171 8 projects project NOUN crl-16378 171 9 that that PRON crl-16378 171 10 reflect reflect VERB crl-16378 171 11 his his PRON crl-16378 171 12 real real ADJ crl-16378 171 13 interests interest NOUN crl-16378 171 14 and and CCONJ crl-16378 171 15 that that SCONJ crl-16378 171 16 he he PRON crl-16378 171 17 has have VERB crl-16378 171 18 some some DET crl-16378 171 19 ability ability NOUN crl-16378 171 20 to to PART crl-16378 171 21 shape shape VERB crl-16378 171 22 , , PUNCT crl-16378 171 23 but but CCONJ crl-16378 171 24 these these PRON crl-16378 171 25 invoking invoke VERB crl-16378 171 26 the the DET crl-16378 171 27 user user NOUN crl-16378 171 28 from from ADP crl-16378 171 29 data datum NOUN crl-16378 171 30 to to PART crl-16378 171 31 design design VERB crl-16378 171 32 631 631 NUM crl-16378 171 33 projects project NOUN crl-16378 171 34 likely likely ADV crl-16378 171 35 do do AUX crl-16378 171 36 not not PART crl-16378 171 37 amount amount VERB crl-16378 171 38 to to ADP crl-16378 171 39 career career NOUN crl-16378 171 40 - - PUNCT crl-16378 171 41 defining define VERB crl-16378 171 42 scholarship scholarship NOUN crl-16378 171 43 . . PUNCT crl-16378 172 1 while while SCONJ crl-16378 172 2 he he PRON crl-16378 172 3 occasionally occasionally ADV crl-16378 172 4 requests request VERB crl-16378 172 5 assistance assistance NOUN crl-16378 172 6 with with ADP crl-16378 172 7 discovery discovery NOUN crl-16378 172 8 , , PUNCT crl-16378 172 9 as as SCONJ crl-16378 172 10 indicated indicate VERB crl-16378 172 11 by by ADP crl-16378 172 12 the the DET crl-16378 172 13 portion portion NOUN crl-16378 172 14 of of ADP crl-16378 172 15 the the DET crl-16378 172 16 cluster cluster NOUN crl-16378 172 17 located locate VERB crl-16378 172 18 in in ADP crl-16378 172 19 quadrant quadrant ADJ crl-16378 172 20 c c NOUN crl-16378 172 21 , , PUNCT crl-16378 172 22 he he PRON crl-16378 172 23 is be AUX crl-16378 172 24 much much ADV crl-16378 172 25 more more ADV crl-16378 172 26 likely likely ADJ crl-16378 172 27 to to PART crl-16378 172 28 approach approach VERB crl-16378 172 29 library library NOUN crl-16378 172 30 staff staff NOUN crl-16378 172 31 for for ADP crl-16378 172 32 assistance assistance NOUN crl-16378 172 33 with with ADP crl-16378 172 34 delivery delivery NOUN crl-16378 172 35 . . PUNCT crl-16378 173 1 we we PRON crl-16378 173 2 do do AUX crl-16378 173 3 n’t not PART crl-16378 173 4 know know VERB crl-16378 173 5 from from ADP crl-16378 173 6 these these DET crl-16378 173 7 data datum NOUN crl-16378 173 8 alone alone ADJ crl-16378 173 9 if if SCONJ crl-16378 173 10 this this DET crl-16378 173 11 user user NOUN crl-16378 173 12 type type NOUN crl-16378 173 13 relies rely VERB crl-16378 173 14 on on ADP crl-16378 173 15 library library NOUN crl-16378 173 16 interfaces interface NOUN crl-16378 173 17 for for ADP crl-16378 173 18 discovery discovery NOUN crl-16378 173 19 of of ADP crl-16378 173 20 content content NOUN crl-16378 173 21 , , PUNCT crl-16378 173 22 but but CCONJ crl-16378 173 23 it it PRON crl-16378 173 24 may may AUX crl-16378 173 25 be be AUX crl-16378 173 26 the the DET crl-16378 173 27 case case NOUN crl-16378 173 28 that that SCONJ crl-16378 173 29 he he PRON crl-16378 173 30 relies rely VERB crl-16378 173 31 on on ADP crl-16378 173 32 library library NOUN crl-16378 173 33 tools tool NOUN crl-16378 173 34 much much ADV crl-16378 173 35 more more ADV crl-16378 173 36 heavily heavily ADV crl-16378 173 37 in in ADP crl-16378 173 38 the the DET crl-16378 173 39 latter latter ADJ crl-16378 173 40 stages stage NOUN crl-16378 173 41 of of ADP crl-16378 173 42 his his PRON crl-16378 173 43 research research NOUN crl-16378 173 44 process process NOUN crl-16378 173 45 . . PUNCT crl-16378 174 1 cluster cluster NOUN crl-16378 174 2 2 2 NUM crl-16378 174 3 similar similar ADJ crl-16378 174 4 to to PART crl-16378 174 5 cluster cluster NOUN crl-16378 174 6 1 1 NUM crl-16378 174 7 , , PUNCT crl-16378 174 8 cluster cluster NOUN crl-16378 174 9 2 2 NUM crl-16378 174 10 is be AUX crl-16378 174 11 situated situate VERB crl-16378 174 12 mostly mostly ADV crl-16378 174 13 below below ADP crl-16378 174 14 zero zero NUM crl-16378 174 15 on on ADP crl-16378 174 16 the the DET crl-16378 174 17 y y PROPN crl-16378 174 18 axis axis NOUN crl-16378 174 19 , , PUNCT crl-16378 174 20 in in ADP crl-16378 174 21 territory territory NOUN crl-16378 174 22 that that PRON crl-16378 174 23 may may AUX crl-16378 174 24 be be AUX crl-16378 174 25 characterized characterize VERB crl-16378 174 26 as as ADP crl-16378 174 27 moderately moderately ADV crl-16378 174 28 intrinsic intrinsic ADJ crl-16378 174 29 , , PUNCT crl-16378 174 30 regarding regard VERB crl-16378 174 31 motivation motivation NOUN crl-16378 174 32 . . PUNCT crl-16378 175 1 similar similar ADJ crl-16378 175 2 to to ADP crl-16378 175 3 the the DET crl-16378 175 4 user user NOUN crl-16378 175 5 type type NOUN crl-16378 175 6 derived derive VERB crl-16378 175 7 from from ADP crl-16378 175 8 cluster cluster NOUN crl-16378 175 9 1 1 NUM crl-16378 175 10 , , PUNCT crl-16378 175 11 the the DET crl-16378 175 12 cluster cluster NOUN crl-16378 175 13 2 2 NUM crl-16378 175 14 user user NOUN crl-16378 175 15 is be AUX crl-16378 175 16 engaged engage VERB crl-16378 175 17 in in ADP crl-16378 175 18 projects project NOUN crl-16378 175 19 or or CCONJ crl-16378 175 20 research research NOUN crl-16378 175 21 activities activity NOUN crl-16378 175 22 that that PRON crl-16378 175 23 she she PRON crl-16378 175 24 cares care VERB crl-16378 175 25 about about ADP crl-16378 175 26 and and CCONJ crl-16378 175 27 has have VERB crl-16378 175 28 some some DET crl-16378 175 29 ability ability NOUN crl-16378 175 30 to to PART crl-16378 175 31 shape shape VERB crl-16378 175 32 . . PUNCT crl-16378 176 1 in in ADP crl-16378 176 2 contrast contrast NOUN crl-16378 176 3 to to ADP crl-16378 176 4 the the DET crl-16378 176 5 first first ADJ crl-16378 176 6 cluster cluster NOUN crl-16378 176 7 , , PUNCT crl-16378 176 8 she she PRON crl-16378 176 9 represents represent VERB crl-16378 176 10 users user NOUN crl-16378 176 11 who who PRON crl-16378 176 12 ask ask VERB crl-16378 176 13 for for ADP crl-16378 176 14 discovery discovery NOUN crl-16378 176 15 - - PUNCT crl-16378 176 16 related relate VERB crl-16378 176 17 help help NOUN crl-16378 176 18 ( ( PUNCT crl-16378 176 19 that that ADV crl-16378 176 20 is is ADV crl-16378 176 21 , , PUNCT crl-16378 176 22 finding find VERB crl-16378 176 23 , , PUNCT crl-16378 176 24 identifying identifying NOUN crl-16378 176 25 , , PUNCT crl-16378 176 26 and and CCONJ crl-16378 176 27 evaluating evaluate VERB crl-16378 176 28 content content NOUN crl-16378 176 29 ) ) PUNCT crl-16378 176 30 . . PUNCT crl-16378 177 1 while while SCONJ crl-16378 177 2 this this DET crl-16378 177 3 user user NOUN crl-16378 177 4 type type NOUN crl-16378 177 5 may may AUX crl-16378 177 6 also also ADV crl-16378 177 7 ask ask VERB crl-16378 177 8 for for ADP crl-16378 177 9 and and CCONJ crl-16378 177 10 receive receive VERB crl-16378 177 11 assistance assistance NOUN crl-16378 177 12 with with ADP crl-16378 177 13 delivery delivery NOUN crl-16378 177 14 , , PUNCT crl-16378 177 15 we we PRON crl-16378 177 16 know know VERB crl-16378 177 17 that that SCONJ crl-16378 177 18 she she PRON crl-16378 177 19 initiates initiate VERB crl-16378 177 20 her her PRON crl-16378 177 21 engagement engagement NOUN crl-16378 177 22 with with ADP crl-16378 177 23 library library NOUN crl-16378 177 24 tools tool NOUN crl-16378 177 25 and and CCONJ crl-16378 177 26 services service NOUN crl-16378 177 27 during during ADP crl-16378 177 28 the the DET crl-16378 177 29 discovery discovery NOUN crl-16378 177 30 stages stage NOUN crl-16378 177 31 of of ADP crl-16378 177 32 her her PRON crl-16378 177 33 research research NOUN crl-16378 177 34 process process NOUN crl-16378 177 35 . . PUNCT crl-16378 178 1 cluster cluster NOUN crl-16378 178 2 3 3 NUM crl-16378 178 3 cluster cluster NOUN crl-16378 178 4 3 3 NUM crl-16378 178 5 is be AUX crl-16378 178 6 similar similar ADJ crl-16378 178 7 to to PART crl-16378 178 8 cluster cluster VERB crl-16378 178 9 1 1 NUM crl-16378 178 10 , , PUNCT crl-16378 178 11 with with ADP crl-16378 178 12 about about ADV crl-16378 178 13 two two NUM crl-16378 178 14 - - PUNCT crl-16378 178 15 thirds third NOUN crl-16378 178 16 of of ADP crl-16378 178 17 its its PRON crl-16378 178 18 transcripts transcript NOUN crl-16378 178 19 falling fall VERB crl-16378 178 20 in in ADP crl-16378 178 21 quadrant quadrant ADJ crl-16378 178 22 b b NOUN crl-16378 178 23 , , PUNCT crl-16378 178 24 but but CCONJ crl-16378 178 25 it it PRON crl-16378 178 26 has have VERB crl-16378 178 27 no no DET crl-16378 178 28 presence presence NOUN crl-16378 178 29 in in ADP crl-16378 178 30 a a PRON crl-16378 178 31 and and CCONJ crl-16378 178 32 is be AUX crl-16378 178 33 situated situate VERB crl-16378 178 34 much much ADV crl-16378 178 35 closer close ADJ crl-16378 178 36 to to ADP crl-16378 178 37 the the DET crl-16378 178 38 negative negative ADJ crl-16378 178 39 end end NOUN crl-16378 178 40 of of ADP crl-16378 178 41 the the DET crl-16378 178 42 y y PROPN crl-16378 178 43 axis axis NOUN crl-16378 178 44 . . PUNCT crl-16378 179 1 as as ADP crl-16378 179 2 the the DET crl-16378 179 3 only only ADJ crl-16378 179 4 cluster cluster NOUN crl-16378 179 5 in in ADP crl-16378 179 6 the the DET crl-16378 179 7 set set NOUN crl-16378 179 8 of of ADP crl-16378 179 9 4 4 NUM crl-16378 179 10 that that PRON crl-16378 179 11 is be AUX crl-16378 179 12 located locate VERB crl-16378 179 13 entirely entirely ADV crl-16378 179 14 below below ADP crl-16378 179 15 the the DET crl-16378 179 16 x x PROPN crl-16378 179 17 axis axis PROPN crl-16378 179 18 , , PUNCT crl-16378 179 19 we we PRON crl-16378 179 20 can can AUX crl-16378 179 21 see see VERB crl-16378 179 22 cluster cluster NOUN crl-16378 179 23 3 3 NUM crl-16378 179 24 as as ADP crl-16378 179 25 a a DET crl-16378 179 26 type type NOUN crl-16378 179 27 that that PRON crl-16378 179 28 represents represent VERB crl-16378 179 29 our our PRON crl-16378 179 30 most most ADV crl-16378 179 31 intrinsically intrinsically ADV crl-16378 179 32 motivated motivated ADJ crl-16378 179 33 users user NOUN crl-16378 179 34 . . PUNCT crl-16378 180 1 his his PRON crl-16378 180 2 use use NOUN crl-16378 180 3 of of ADP crl-16378 180 4 library library NOUN crl-16378 180 5 tools tool NOUN crl-16378 180 6 is be AUX crl-16378 180 7 likely likely ADJ crl-16378 180 8 to to PART crl-16378 180 9 be be AUX crl-16378 180 10 connected connect VERB crl-16378 180 11 to to ADP crl-16378 180 12 projects project NOUN crl-16378 180 13 that that PRON crl-16378 180 14 are be AUX crl-16378 180 15 self self NOUN crl-16378 180 16 - - PUNCT crl-16378 180 17 directed direct VERB crl-16378 180 18 or or CCONJ crl-16378 180 19 entail entail VERB crl-16378 180 20 close close ADJ crl-16378 180 21 collaboration collaboration NOUN crl-16378 180 22 . . PUNCT crl-16378 181 1 his his PRON crl-16378 181 2 research research NOUN crl-16378 181 3 activities activity NOUN crl-16378 181 4 are be AUX crl-16378 181 5 likely likely ADV crl-16378 181 6 very very ADV crl-16378 181 7 scholarly scholarly ADV crl-16378 181 8 in in ADP crl-16378 181 9 nature nature NOUN crl-16378 181 10 or or CCONJ crl-16378 181 11 may may AUX crl-16378 181 12 be be AUX crl-16378 181 13 related relate VERB crl-16378 181 14 to to ADP crl-16378 181 15 career career NOUN crl-16378 181 16 goals goal NOUN crl-16378 181 17 or or CCONJ crl-16378 181 18 long long ADJ crl-16378 181 19 - - PUNCT crl-16378 181 20 term term NOUN crl-16378 181 21 personal personal ADJ crl-16378 181 22 interests interest NOUN crl-16378 181 23 . . PUNCT crl-16378 182 1 his his PRON crl-16378 182 2 needs need NOUN crl-16378 182 3 are be AUX crl-16378 182 4 largely largely ADV crl-16378 182 5 , , PUNCT crl-16378 182 6 though though SCONJ crl-16378 182 7 not not PART crl-16378 182 8 exclusively exclusively ADV crl-16378 182 9 , , PUNCT crl-16378 182 10 mechanical mechanical ADJ crl-16378 182 11 , , PUNCT crl-16378 182 12 representing represent VERB crl-16378 182 13 users user NOUN crl-16378 182 14 who who PRON crl-16378 182 15 need need VERB crl-16378 182 16 help help NOUN crl-16378 182 17 connecting connect VERB crl-16378 182 18 final final ADJ crl-16378 182 19 dots dot NOUN crl-16378 182 20 more more ADV crl-16378 182 21 often often ADV crl-16378 182 22 than than SCONJ crl-16378 182 23 they they PRON crl-16378 182 24 need need VERB crl-16378 182 25 help help NOUN crl-16378 182 26 with with ADP crl-16378 182 27 getting getting AUX crl-16378 182 28 started start VERB crl-16378 182 29 or or CCONJ crl-16378 182 30 identifying identify VERB crl-16378 182 31 useful useful ADJ crl-16378 182 32 resources resource NOUN crl-16378 182 33 . . PUNCT crl-16378 183 1 but but CCONJ crl-16378 183 2 like like ADP crl-16378 183 3 the the DET crl-16378 183 4 cluster cluster NOUN crl-16378 183 5 1 1 NUM crl-16378 183 6 user user NOUN crl-16378 183 7 , , PUNCT crl-16378 183 8 his his PRON crl-16378 183 9 presence presence NOUN crl-16378 183 10 in in ADP crl-16378 183 11 quadrant quadrant ADJ crl-16378 183 12 c c NOUN crl-16378 183 13 is be AUX crl-16378 183 14 not not PART crl-16378 183 15 insignificant insignificant ADJ crl-16378 183 16 , , PUNCT crl-16378 183 17 serving serve VERB crl-16378 183 18 as as ADP crl-16378 183 19 a a DET crl-16378 183 20 reminder reminder NOUN crl-16378 183 21 that that SCONJ crl-16378 183 22 many many ADJ crl-16378 183 23 users user NOUN crl-16378 183 24 in in ADP crl-16378 183 25 our our PRON crl-16378 183 26 community community NOUN crl-16378 183 27 need need VERB crl-16378 183 28 help help NOUN crl-16378 183 29 at at ADP crl-16378 183 30 all all DET crl-16378 183 31 stages stage NOUN crl-16378 183 32 , , PUNCT crl-16378 183 33 even even ADV crl-16378 183 34 if if SCONJ crl-16378 183 35 they they PRON crl-16378 183 36 are be AUX crl-16378 183 37 more more ADV crl-16378 183 38 likely likely ADJ crl-16378 183 39 to to PART crl-16378 183 40 initiate initiate VERB crl-16378 183 41 reference reference NOUN crl-16378 183 42 transactions transaction NOUN crl-16378 183 43 for for ADP crl-16378 183 44 delivery delivery NOUN crl-16378 183 45 help help NOUN crl-16378 183 46 than than SCONJ crl-16378 183 47 they they PRON crl-16378 183 48 are be AUX crl-16378 183 49 for for ADP crl-16378 183 50 discovery discovery NOUN crl-16378 183 51 help help NOUN crl-16378 183 52 . . PUNCT crl-16378 184 1 cluster cluster NOUN crl-16378 184 2 4 4 NUM crl-16378 184 3 in in ADP crl-16378 184 4 opposition opposition NOUN crl-16378 184 5 to to PART crl-16378 184 6 cluster cluster NOUN crl-16378 184 7 3 3 NUM crl-16378 184 8 , , PUNCT crl-16378 184 9 cluster cluster NOUN crl-16378 184 10 4 4 NUM crl-16378 184 11 is be AUX crl-16378 184 12 the the DET crl-16378 184 13 only only ADJ crl-16378 184 14 grouping group VERB crl-16378 184 15 located locate VERB crl-16378 184 16 entirely entirely ADV crl-16378 184 17 above above ADP crl-16378 184 18 zero zero NUM crl-16378 184 19 on on ADP crl-16378 184 20 the the DET crl-16378 184 21 y y PROPN crl-16378 184 22 axis axis NOUN crl-16378 184 23 and and CCONJ crl-16378 184 24 is be AUX crl-16378 184 25 therefore therefore ADV crl-16378 184 26 representative representative ADJ crl-16378 184 27 of of ADP crl-16378 184 28 our our PRON crl-16378 184 29 most most ADV crl-16378 184 30 extrinsically extrinsically ADV crl-16378 184 31 motivated motivated ADJ crl-16378 184 32 users user NOUN crl-16378 184 33 : : PUNCT crl-16378 184 34 that that PRON crl-16378 184 35 is be AUX crl-16378 184 36 , , PUNCT crl-16378 184 37 those those PRON crl-16378 184 38 who who PRON crl-16378 184 39 are be AUX crl-16378 184 40 using use VERB crl-16378 184 41 library library NOUN crl-16378 184 42 tools tool NOUN crl-16378 184 43 and and CCONJ crl-16378 184 44 resources resource NOUN crl-16378 184 45 as as ADP crl-16378 184 46 means mean NOUN crl-16378 184 47 to to ADP crl-16378 184 48 assigned assign VERB crl-16378 184 49 ends end NOUN crl-16378 184 50 , , PUNCT crl-16378 184 51 without without ADP crl-16378 184 52 a a DET crl-16378 184 53 larger large ADJ crl-16378 184 54 sense sense NOUN crl-16378 184 55 of of ADP crl-16378 184 56 engagement engagement NOUN crl-16378 184 57 or or CCONJ crl-16378 184 58 personal personal ADJ crl-16378 184 59 investment investment NOUN crl-16378 184 60 in in ADP crl-16378 184 61 their their PRON crl-16378 184 62 work work NOUN crl-16378 184 63 . . PUNCT crl-16378 185 1 with with ADP crl-16378 185 2 its its PRON crl-16378 185 3 near near ADV crl-16378 185 4 - - PUNCT crl-16378 185 5 even even ADV crl-16378 185 6 split split NOUN crl-16378 185 7 between between ADP crl-16378 185 8 quadrants quadrant NOUN crl-16378 185 9 a a PRON crl-16378 185 10 and and CCONJ crl-16378 185 11 d d PROPN crl-16378 185 12 , , PUNCT crl-16378 185 13 this this DET crl-16378 185 14 cluster cluster NOUN crl-16378 185 15 represents represent VERB crl-16378 185 16 users user NOUN crl-16378 185 17 who who PRON crl-16378 185 18 need need VERB crl-16378 185 19 help help NOUN crl-16378 185 20 with with ADP crl-16378 185 21 content content NOUN crl-16378 185 22 as as ADV crl-16378 185 23 well well ADV crl-16378 185 24 as as ADP crl-16378 185 25 access access NOUN crl-16378 185 26 and and CCONJ crl-16378 185 27 navigation navigation NOUN crl-16378 185 28 . . PUNCT crl-16378 186 1 she she PRON crl-16378 186 2 incorporates incorporate VERB crl-16378 186 3 library library NOUN crl-16378 186 4 tools tool NOUN crl-16378 186 5 and and CCONJ crl-16378 186 6 resources resource NOUN crl-16378 186 7 at at ADP crl-16378 186 8 all all DET crl-16378 186 9 stages stage NOUN crl-16378 186 10 of of ADP crl-16378 186 11 her her PRON crl-16378 186 12 work work NOUN crl-16378 186 13 and and CCONJ crl-16378 186 14 may may AUX crl-16378 186 15 not not PART crl-16378 186 16 necessarily necessarily ADV crl-16378 186 17 understand understand VERB crl-16378 186 18 the the DET crl-16378 186 19 substantive substantive ADJ crl-16378 186 20 differences difference NOUN crl-16378 186 21 between between ADP crl-16378 186 22 discovery discovery NOUN crl-16378 186 23 and and CCONJ crl-16378 186 24 delivery delivery NOUN crl-16378 186 25 stages stage NOUN crl-16378 186 26 . . PUNCT crl-16378 187 1 her her PRON crl-16378 187 2 goals goal NOUN crl-16378 187 3 tend tend VERB crl-16378 187 4 to to PART crl-16378 187 5 be be AUX crl-16378 187 6 limited limit VERB crl-16378 187 7 to to ADP crl-16378 187 8 completing complete VERB crl-16378 187 9 her her PRON crl-16378 187 10 task task NOUN crl-16378 187 11 or or CCONJ crl-16378 187 12 tasks task NOUN crl-16378 187 13 at at ADP crl-16378 187 14 hand hand NOUN crl-16378 187 15 , , PUNCT crl-16378 187 16 which which PRON crl-16378 187 17 are be AUX crl-16378 187 18 highly highly ADV crl-16378 187 19 unlikely unlikely ADJ crl-16378 187 20 to to PART crl-16378 187 21 be be AUX crl-16378 187 22 connected connect VERB crl-16378 187 23 to to ADP crl-16378 187 24 any any DET crl-16378 187 25 deeper deep ADJ crl-16378 187 26 long long ADJ crl-16378 187 27 - - PUNCT crl-16378 187 28 term term NOUN crl-16378 187 29 or or CCONJ crl-16378 187 30 scholarly scholarly ADJ crl-16378 187 31 engagement engagement NOUN crl-16378 187 32 . . PUNCT crl-16378 188 1 completed complete VERB crl-16378 188 2 personas personas AUX crl-16378 188 3 the the DET crl-16378 188 4 preliminary preliminary ADJ crl-16378 188 5 personas persona NOUN crl-16378 188 6 described describe VERB crl-16378 188 7 above above ADP crl-16378 188 8 represent represent VERB crl-16378 188 9 groupings grouping NOUN crl-16378 188 10 found find VERB crl-16378 188 11 in in ADP crl-16378 188 12 our our PRON crl-16378 188 13 initial initial ADJ crl-16378 188 14 data datum NOUN crl-16378 188 15 set set VERB crl-16378 188 16 , , PUNCT crl-16378 188 17 based base VERB crl-16378 188 18 on on ADP crl-16378 188 19 similar similar ADJ crl-16378 188 20 levels level NOUN crl-16378 188 21 of of ADP crl-16378 188 22 motivation motivation NOUN crl-16378 188 23 and and CCONJ crl-16378 188 24 information information NOUN crl-16378 188 25 needs need NOUN crl-16378 188 26 , , PUNCT crl-16378 188 27 as as SCONJ crl-16378 188 28 characterized characterize VERB crl-16378 188 29 by by ADP crl-16378 188 30 the the DET crl-16378 188 31 two two NUM crl-16378 188 32 axes axis NOUN crl-16378 188 33 on on ADP crl-16378 188 34 our our PRON crl-16378 188 35 graph graph NOUN crl-16378 188 36 . . PUNCT crl-16378 189 1 while while SCONJ crl-16378 189 2 these these PRON crl-16378 189 3 go go VERB crl-16378 189 4 a a DET crl-16378 189 5 long long ADJ crl-16378 189 6 way way NOUN crl-16378 189 7 toward toward ADP crl-16378 189 8 helping help VERB crl-16378 189 9 us we PRON crl-16378 189 10 define define VERB crl-16378 189 11 representative representative ADJ crl-16378 189 12 user user NOUN crl-16378 189 13 types type NOUN crl-16378 189 14 , , PUNCT crl-16378 189 15 they they PRON crl-16378 189 16 still still ADV crl-16378 189 17 required require VERB crl-16378 189 18 additional additional ADJ crl-16378 189 19 enhancements enhancement NOUN crl-16378 189 20 to to PART crl-16378 189 21 fully fully ADV crl-16378 189 22 humanize humanize VERB crl-16378 189 23 them they PRON crl-16378 189 24 . . PUNCT crl-16378 190 1 accordingly accordingly ADV crl-16378 190 2 , , PUNCT crl-16378 190 3 the the DET crl-16378 190 4 last last ADJ crl-16378 190 5 stage stage NOUN crl-16378 190 6 of of ADP crl-16378 190 7 our our PRON crl-16378 190 8 process process NOUN crl-16378 190 9 entailed entail VERB crl-16378 190 10 incorporating incorporate VERB crl-16378 190 11 qualitative qualitative ADJ crl-16378 190 12 data datum NOUN crl-16378 190 13 from from ADP crl-16378 190 14 recent recent ADJ crl-16378 190 15 outreach outreach NOUN crl-16378 190 16 and and CCONJ crl-16378 190 17 assessment assessment NOUN crl-16378 190 18 activities activity NOUN crl-16378 190 19 , , PUNCT crl-16378 190 20 as as SCONJ crl-16378 190 21 detailed detailed ADJ crl-16378 190 22 above above ADV crl-16378 190 23 . . PUNCT crl-16378 191 1 from from ADP crl-16378 191 2 these these DET crl-16378 191 3 632 632 NUM crl-16378 191 4 college college NOUN crl-16378 191 5 & & CCONJ crl-16378 191 6 research research PROPN crl-16378 191 7 libraries library NOUN crl-16378 191 8 september september PROPN crl-16378 191 9 2014 2014 NUM crl-16378 191 10 data datum NOUN crl-16378 191 11 sources source NOUN crl-16378 191 12 , , PUNCT crl-16378 191 13 we we PRON crl-16378 191 14 were be AUX crl-16378 191 15 able able ADJ crl-16378 191 16 to to PART crl-16378 191 17 extract extract VERB crl-16378 191 18 quotes quote NOUN crl-16378 191 19 and and CCONJ crl-16378 191 20 concerns concern NOUN crl-16378 191 21 expressed express VERB crl-16378 191 22 by by ADP crl-16378 191 23 real real ADJ crl-16378 191 24 users user NOUN crl-16378 191 25 and and CCONJ crl-16378 191 26 match match VERB crl-16378 191 27 them they PRON crl-16378 191 28 with with ADP crl-16378 191 29 the the DET crl-16378 191 30 groupings grouping NOUN crl-16378 191 31 above above ADV crl-16378 191 32 . . PUNCT crl-16378 192 1 the the DET crl-16378 192 2 final final ADJ crl-16378 192 3 synthesized synthesize VERB crl-16378 192 4 personas persona NOUN crl-16378 192 5 are be AUX crl-16378 192 6 depicted depict VERB crl-16378 192 7 in in ADP crl-16378 192 8 figures figure NOUN crl-16378 192 9 16 16 NUM crl-16378 192 10 , , PUNCT crl-16378 192 11 17 17 NUM crl-16378 192 12 , , PUNCT crl-16378 192 13 18 18 NUM crl-16378 192 14 , , PUNCT crl-16378 192 15 and and CCONJ crl-16378 192 16 19 19 NUM crl-16378 192 17 below below ADV crl-16378 192 18 and and CCONJ crl-16378 192 19 represent represent VERB crl-16378 192 20 four four NUM crl-16378 192 21 types type NOUN crl-16378 192 22 of of ADP crl-16378 192 23 users user NOUN crl-16378 192 24 reflecting reflect VERB crl-16378 192 25 the the DET crl-16378 192 26 needs need NOUN crl-16378 192 27 , , PUNCT crl-16378 192 28 goals goal NOUN crl-16378 192 29 , , PUNCT crl-16378 192 30 and and CCONJ crl-16378 192 31 values value NOUN crl-16378 192 32 of of ADP crl-16378 192 33 the the DET crl-16378 192 34 nyu nyu PROPN crl-16378 192 35 libraries library NOUN crl-16378 192 36 community community NOUN crl-16378 192 37 . . PUNCT crl-16378 193 1 limitations limitation NOUN crl-16378 193 2 several several ADJ crl-16378 193 3 aspects aspect NOUN crl-16378 193 4 of of ADP crl-16378 193 5 this this DET crl-16378 193 6 study study NOUN crl-16378 193 7 have have AUX crl-16378 193 8 not not PART crl-16378 193 9 been be AUX crl-16378 193 10 tested test VERB crl-16378 193 11 elsewhere elsewhere ADV crl-16378 193 12 or or CCONJ crl-16378 193 13 have have AUX crl-16378 193 14 not not PART crl-16378 193 15 been be AUX crl-16378 193 16 tested test VERB crl-16378 193 17 in in ADP crl-16378 193 18 the the DET crl-16378 193 19 manner manner NOUN crl-16378 193 20 described describe VERB crl-16378 193 21 here here ADV crl-16378 193 22 and and CCONJ crl-16378 193 23 merit merit VERB crl-16378 193 24 additional additional ADJ crl-16378 193 25 discussion discussion NOUN crl-16378 193 26 and and CCONJ crl-16378 193 27 investigation investigation NOUN crl-16378 193 28 . . PUNCT crl-16378 194 1 figure figure VERB crl-16378 194 2 16 16 NUM crl-16378 194 3 persona persona NOUN crl-16378 194 4 1 1 NUM crl-16378 194 5 : : PUNCT crl-16378 194 6 eric eric PROPN crl-16378 194 7 transon transon PROPN crl-16378 194 8 eric eric PROPN crl-16378 194 9 transon transon PROPN crl-16378 194 10 motivation motivation PROPN crl-16378 194 11 : : PUNCT crl-16378 194 12 mainly mainly ADV crl-16378 194 13 intrinsic intrinsic ADJ crl-16378 194 14 information information NOUN crl-16378 194 15 need need NOUN crl-16378 194 16 : : PUNCT crl-16378 194 17 mechanical mechanical ADJ crl-16378 194 18 portion portion NOUN crl-16378 194 19 of of ADP crl-16378 194 20 sample sample NOUN crl-16378 194 21 : : PUNCT crl-16378 194 22 42 42 NUM crl-16378 194 23 % % NOUN crl-16378 194 24 internet internet NOUN crl-16378 194 25 experience experience NOUN crl-16378 194 26 : : PUNCT crl-16378 194 27 advanced advanced ADJ crl-16378 194 28 , , PUNCT crl-16378 194 29 knows know VERB crl-16378 194 30 programming programming NOUN crl-16378 194 31 languages language NOUN crl-16378 194 32 computer computer NOUN crl-16378 194 33 & & CCONJ crl-16378 194 34 devices device NOUN crl-16378 194 35 : : PUNCT crl-16378 194 36 iphone iphone NOUN crl-16378 194 37 5s 5s NUM crl-16378 194 38 , , PUNCT crl-16378 194 39 macbook macbook VERB crl-16378 194 40 pro pro ADJ crl-16378 194 41 , , PUNCT crl-16378 194 42 ipad ipad NOUN crl-16378 194 43 how how SCONJ crl-16378 194 44 eric eric PROPN crl-16378 194 45 uses use VERB crl-16378 194 46 the the DET crl-16378 194 47 library library NOUN crl-16378 194 48 : : PUNCT crl-16378 194 49 ¥ ¥ X crl-16378 194 50 checks check NOUN crl-16378 194 51 bobcat bobcat ADJ crl-16378 194 52 for for ADP crl-16378 194 53 citations citation NOUN crl-16378 194 54 found find VERB crl-16378 194 55 in in ADP crl-16378 194 56 bibliographies bibliography NOUN crl-16378 194 57 of of ADP crl-16378 194 58 papers paper NOUN crl-16378 194 59 assigned assign VERB crl-16378 194 60 to to ADP crl-16378 194 61 him he PRON crl-16378 194 62 ¥ ¥ PUNCT crl-16378 194 63 books book NOUN crl-16378 194 64 study study NOUN crl-16378 194 65 room room NOUN crl-16378 194 66 on on ADP crl-16378 194 67 ll2 ll2 NOUN crl-16378 194 68 for for ADP crl-16378 194 69 class class NOUN crl-16378 194 70 projects project NOUN crl-16378 194 71 ¥ ¥ PUNCT crl-16378 194 72 follows follow VERB crl-16378 194 73 nyulibraries nyulibrarie NOUN crl-16378 194 74 on on ADP crl-16378 194 75 facebook facebook NOUN crl-16378 194 76 and and CCONJ crl-16378 194 77 twitter twitter PROPN crl-16378 194 78 eric eric PROPN crl-16378 194 79 ’s ’s PART crl-16378 194 80 library library PROPN crl-16378 194 81 frustrations frustration NOUN crl-16378 194 82 : : PUNCT crl-16378 194 83 ¥ ¥ X crl-16378 194 84 wants want VERB crl-16378 194 85 reliable reliable ADJ crl-16378 194 86 access access NOUN crl-16378 194 87 to to ADP crl-16378 194 88 all all DET crl-16378 194 89 journal journal NOUN crl-16378 194 90 articles article NOUN crl-16378 194 91 he he PRON crl-16378 194 92 needs need VERB crl-16378 194 93 ¥ ¥ X crl-16378 194 94 all all DET crl-16378 194 95 educational educational ADJ crl-16378 194 96 resources resource NOUN crl-16378 194 97 should should AUX crl-16378 194 98 be be AUX crl-16378 194 99 in in ADP crl-16378 194 100 one one NUM crl-16378 194 101 place place NOUN crl-16378 194 102 ¥ ¥ NOUN crl-16378 194 103 wants want VERB crl-16378 194 104 universal universal ADJ crl-16378 194 105 alerts alert NOUN crl-16378 194 106 for for ADP crl-16378 194 107 forthcoming forthcoming ADJ crl-16378 194 108 articles article NOUN crl-16378 194 109 and and CCONJ crl-16378 194 110 new new ADJ crl-16378 194 111 research research NOUN crl-16378 194 112 across across ADP crl-16378 194 113 sources source NOUN crl-16378 194 114 ¥ ¥ X crl-16378 194 115 wants want VERB crl-16378 194 116 to to PART crl-16378 194 117 easily easily ADV crl-16378 194 118 locate locate VERB crl-16378 194 119 call call NOUN crl-16378 194 120 numbers number NOUN crl-16378 194 121 on on ADP crl-16378 194 122 rare rare ADJ crl-16378 194 123 occasions occasion NOUN crl-16378 194 124 when when SCONJ crl-16378 194 125 he he PRON crl-16378 194 126 gets get VERB crl-16378 194 127 books book NOUN crl-16378 194 128 from from ADP crl-16378 194 129 bobst bobst PROPN crl-16378 194 130 i i PRON crl-16378 194 131 mainly mainly ADV crl-16378 194 132 use use VERB crl-16378 194 133 the the DET crl-16378 194 134 library library NOUN crl-16378 194 135 website website NOUN crl-16378 194 136 to to PART crl-16378 194 137 find find VERB crl-16378 194 138 citations citation NOUN crl-16378 194 139 or or CCONJ crl-16378 194 140 to to PART crl-16378 194 141 check check VERB crl-16378 194 142 whether whether SCONJ crl-16378 194 143 i i PRON crl-16378 194 144 can can AUX crl-16378 194 145 get get VERB crl-16378 194 146 articles article NOUN crl-16378 194 147 i i PRON crl-16378 194 148 ’ve ’ve AUX crl-16378 194 149 found find VERB crl-16378 194 150 in in ADP crl-16378 194 151 google google PROPN crl-16378 194 152 scholar scholar NOUN crl-16378 194 153 for for ADP crl-16378 194 154 free free ADJ crl-16378 194 155 . . PUNCT crl-16378 195 1 full full ADJ crl-16378 195 2 - - PUNCT crl-16378 195 3 time time NOUN crl-16378 195 4 senior senior ADJ crl-16378 195 5 instructional instructional ADJ crl-16378 195 6 designer designer NOUN crl-16378 195 7 , , PUNCT crl-16378 195 8 sesame sesame PROPN crl-16378 195 9 street street NOUN crl-16378 195 10 workshop workshop PROPN crl-16378 195 11 ; ; PUNCT crl-16378 195 12 master master NOUN crl-16378 195 13 of of ADP crl-16378 195 14 arts art NOUN crl-16378 195 15 , , PUNCT crl-16378 195 16 in in ADP crl-16378 195 17 digital digital ADJ crl-16378 195 18 media medium NOUN crl-16378 195 19 design design NOUN crl-16378 195 20 for for ADP crl-16378 195 21 learning learn VERB crl-16378 195 22 program program NOUN crl-16378 195 23 at at ADP crl-16378 195 24 steinhart steinhart NOUN crl-16378 195 25 , , PUNCT crl-16378 195 26 part part ADJ crl-16378 195 27 - - PUNCT crl-16378 195 28 time time NOUN crl-16378 195 29 student student NOUN crl-16378 195 30 lives live VERB crl-16378 195 31 in in ADP crl-16378 195 32 new new PROPN crl-16378 195 33 york york PROPN crl-16378 195 34 , , PUNCT crl-16378 195 35 ny ny PROPN crl-16378 195 36 32 32 NUM crl-16378 195 37 studio studio NOUN crl-16378 195 38 in in ADP crl-16378 195 39 east east PROPN crl-16378 195 40 village village NOUN crl-16378 195 41 ; ; PUNCT crl-16378 195 42 single single ADJ crl-16378 195 43 lighting lighting NOUN crl-16378 195 44 design design NOUN crl-16378 195 45 profession profession NOUN crl-16378 195 46 : : PUNCT crl-16378 195 47 location location NOUN crl-16378 195 48 : : PUNCT crl-16378 195 49 age age NOUN crl-16378 195 50 : : PUNCT crl-16378 195 51 home home NOUN crl-16378 195 52 life life NOUN crl-16378 195 53 : : PUNCT crl-16378 195 54 hobbies hobby NOUN crl-16378 195 55 : : PUNCT crl-16378 195 56 part part ADJ crl-16378 195 57 - - PUNCT crl-16378 195 58 time time NOUN crl-16378 195 59 student student NOUN crl-16378 195 60 uses use VERB crl-16378 195 61 laptop laptop NOUN crl-16378 195 62 to to PART crl-16378 195 63 research research VERB crl-16378 195 64 for for ADP crl-16378 195 65 articles article NOUN crl-16378 195 66 follows follow VERB crl-16378 195 67 library library PROPN crl-16378 195 68 social social ADJ crl-16378 195 69 media medium NOUN crl-16378 195 70 figure figure NOUN crl-16378 195 71 17 17 NUM crl-16378 195 72 persona persona NOUN crl-16378 195 73 2 2 NUM crl-16378 195 74 : : PUNCT crl-16378 195 75 jesse jesse PROPN crl-16378 195 76 denbow denbow PROPN crl-16378 195 77 jesse jesse PROPN crl-16378 195 78 denbow denbow VERB crl-16378 195 79 motivation motivation NOUN crl-16378 195 80 : : PUNCT crl-16378 195 81 mainly mainly ADV crl-16378 195 82 intrinsic intrinsic ADJ crl-16378 195 83 information information NOUN crl-16378 195 84 need need NOUN crl-16378 195 85 : : PUNCT crl-16378 195 86 topical topical ADJ crl-16378 195 87 portion portion NOUN crl-16378 195 88 of of ADP crl-16378 195 89 sample sample NOUN crl-16378 195 90 : : PUNCT crl-16378 195 91 28 28 NUM crl-16378 195 92 % % NOUN crl-16378 195 93 internet internet NOUN crl-16378 195 94 experience experience NOUN crl-16378 195 95 : : PUNCT crl-16378 195 96 intermediate intermediate ADJ crl-16378 195 97 , , PUNCT crl-16378 195 98 knows know VERB crl-16378 195 99 photoshop photoshop PROPN crl-16378 195 100 and and CCONJ crl-16378 195 101 indesign indesign ADJ crl-16378 195 102 computer computer NOUN crl-16378 195 103 & & CCONJ crl-16378 195 104 devices device NOUN crl-16378 195 105 : : PUNCT crl-16378 195 106 android android PROPN crl-16378 195 107 , , PUNCT crl-16378 195 108 macbook macbook VERB crl-16378 195 109 pro pro ADV crl-16378 195 110 how how SCONJ crl-16378 195 111 jesse jesse PROPN crl-16378 195 112 uses use VERB crl-16378 195 113 the the DET crl-16378 195 114 library library NOUN crl-16378 195 115 : : PUNCT crl-16378 195 116 ¥ ¥ PUNCT crl-16378 195 117 taken take VERB crl-16378 195 118 a a DET crl-16378 195 119 few few ADJ crl-16378 195 120 graduate graduate NOUN crl-16378 195 121 classes class NOUN crl-16378 195 122 on on ADP crl-16378 195 123 how how SCONJ crl-16378 195 124 to to PART crl-16378 195 125 choose choose VERB crl-16378 195 126 the the DET crl-16378 195 127 right right ADJ crl-16378 195 128 citation citation NOUN crl-16378 195 129 tool tool NOUN crl-16378 195 130 and and CCONJ crl-16378 195 131 now now ADV crl-16378 195 132 uses use VERB crl-16378 195 133 zotero zotero PRON crl-16378 195 134 regularly regularly ADV crl-16378 195 135 ¥ ¥ ADV crl-16378 195 136 had have VERB crl-16378 195 137 a a DET crl-16378 195 138 research research NOUN crl-16378 195 139 consultation consultation NOUN crl-16378 195 140 with with ADP crl-16378 195 141 her her PRON crl-16378 195 142 subject subject ADJ crl-16378 195 143 librarian librarian NOUN crl-16378 195 144 and and CCONJ crl-16378 195 145 sometimes sometimes ADV crl-16378 195 146 emails email NOUN crl-16378 195 147 or or CCONJ crl-16378 195 148 drops drop NOUN crl-16378 195 149 by by ADP crl-16378 195 150 to to PART crl-16378 195 151 get get VERB crl-16378 195 152 input input NOUN crl-16378 195 153 on on ADP crl-16378 195 154 her her PRON crl-16378 195 155 thesis thesis NOUN crl-16378 195 156 , , PUNCT crl-16378 195 157 on on ADP crl-16378 195 158 whether whether SCONJ crl-16378 195 159 csas csa NOUN crl-16378 195 160 in in ADP crl-16378 195 161 low low ADJ crl-16378 195 162 income income NOUN crl-16378 195 163 areas area NOUN crl-16378 195 164 who who PRON crl-16378 195 165 allow allow VERB crl-16378 195 166 food food NOUN crl-16378 195 167 stamps stamp NOUN crl-16378 195 168 as as SCONJ crl-16378 195 169 payment payment NOUN crl-16378 195 170 are be AUX crl-16378 195 171 positively positively ADV crl-16378 195 172 impacting impact VERB crl-16378 195 173 nutritional nutritional ADJ crl-16378 195 174 practices practice NOUN crl-16378 195 175 in in ADP crl-16378 195 176 those those DET crl-16378 195 177 areas area NOUN crl-16378 195 178 ¥ ¥ X crl-16378 195 179 rents rent VERB crl-16378 195 180 a a DET crl-16378 195 181 locker locker NOUN crl-16378 195 182 so so SCONJ crl-16378 195 183 she she PRON crl-16378 195 184 can can AUX crl-16378 195 185 commute commute VERB crl-16378 195 186 by by ADP crl-16378 195 187 bike bike NOUN crl-16378 195 188 to to ADP crl-16378 195 189 and and CCONJ crl-16378 195 190 from from ADP crl-16378 195 191 campus campus NOUN crl-16378 195 192 without without ADP crl-16378 195 193 carrying carry VERB crl-16378 195 194 textbooks textbooks PROPN crl-16378 195 195 jesse jesse PROPN crl-16378 195 196 ’s ’s PROPN crl-16378 195 197 library library PROPN crl-16378 195 198 frustrations frustration NOUN crl-16378 195 199 : : PUNCT crl-16378 195 200 ¥ ¥ NUM crl-16378 195 201 interdisciplinary interdisciplinary ADJ crl-16378 195 202 program program NOUN crl-16378 195 203 makes make VERB crl-16378 195 204 it it PRON crl-16378 195 205 hard hard ADJ crl-16378 195 206 to to PART crl-16378 195 207 know know VERB crl-16378 195 208 where where SCONJ crl-16378 195 209 to to PART crl-16378 195 210 look look VERB crl-16378 195 211 for for ADP crl-16378 195 212 all all DET crl-16378 195 213 the the DET crl-16378 195 214 resources resource NOUN crl-16378 195 215 she she PRON crl-16378 195 216 needs need VERB crl-16378 195 217 ¥ ¥ PUNCT crl-16378 195 218 brings bring VERB crl-16378 195 219 her her PRON crl-16378 195 220 laptop laptop NOUN crl-16378 195 221 from from ADP crl-16378 195 222 queens queen NOUN crl-16378 195 223 and and CCONJ crl-16378 195 224 often often ADV crl-16378 195 225 finds find VERB crl-16378 195 226 there there PRON crl-16378 195 227 is be VERB crl-16378 195 228 nowhere nowhere ADV crl-16378 195 229 to to PART crl-16378 195 230 plug plug VERB crl-16378 195 231 it it PRON crl-16378 195 232 in in ADP crl-16378 195 233 and and CCONJ crl-16378 195 234 work work NOUN crl-16378 195 235 , , PUNCT crl-16378 195 236 between between ADP crl-16378 195 237 3 3 NUM crl-16378 195 238 pm pm NOUN crl-16378 195 239 and and CCONJ crl-16378 195 240 6 6 NUM crl-16378 195 241 pm pm NOUN crl-16378 195 242 , , PUNCT crl-16378 195 243 which which PRON crl-16378 195 244 is be AUX crl-16378 195 245 when when SCONJ crl-16378 195 246 she she PRON crl-16378 195 247 is be AUX crl-16378 195 248 on on ADP crl-16378 195 249 campus campus NOUN crl-16378 195 250 ¥ ¥ NOUN crl-16378 195 251 wants want VERB crl-16378 195 252 to to PART crl-16378 195 253 borrow borrow VERB crl-16378 195 254 textbooks textbook NOUN crl-16378 195 255 from from ADP crl-16378 195 256 the the DET crl-16378 195 257 library library NOUN crl-16378 195 258 everyone everyone PRON crl-16378 195 259 says say VERB crl-16378 195 260 to to PART crl-16378 195 261 look look VERB crl-16378 195 262 in in ADP crl-16378 195 263 bobcat bobcat NOUN crl-16378 195 264 for for ADP crl-16378 195 265 things thing NOUN crl-16378 195 266 , , PUNCT crl-16378 195 267 where where SCONJ crl-16378 195 268 exactly exactly ADV crl-16378 195 269 do do AUX crl-16378 195 270 i i PRON crl-16378 195 271 look look VERB crl-16378 195 272 in in ADP crl-16378 195 273 bobcat bobcat PROPN crl-16378 195 274 ? ? PUNCT crl-16378 196 1 part part ADJ crl-16378 196 2 - - PUNCT crl-16378 196 3 time time NOUN crl-16378 196 4 assistant assistant NOUN crl-16378 196 5 at at ADP crl-16378 196 6 veterinary veterinary ADJ crl-16378 196 7 clinic clinic NOUN crl-16378 196 8 ; ; PUNCT crl-16378 196 9 graduate graduate NOUN crl-16378 196 10 student student NOUN crl-16378 196 11 , , PUNCT crl-16378 196 12 master master NOUN crl-16378 196 13 of of ADP crl-16378 196 14 arts art NOUN crl-16378 196 15 , , PUNCT crl-16378 196 16 in in ADP crl-16378 196 17 food food NOUN crl-16378 196 18 studies study NOUN crl-16378 196 19 program program NOUN crl-16378 196 20 , , PUNCT crl-16378 196 21 part part ADJ crl-16378 196 22 - - PUNCT crl-16378 196 23 time time NOUN crl-16378 196 24 student student NOUN crl-16378 196 25 lives live VERB crl-16378 196 26 in in ADP crl-16378 196 27 queens queen NOUN crl-16378 196 28 , , PUNCT crl-16378 196 29 ny ny VERB crl-16378 196 30 26 26 NUM crl-16378 196 31 one one NUM crl-16378 196 32 bedroom bedroom NOUN crl-16378 196 33 , , PUNCT crl-16378 196 34 lives live VERB crl-16378 196 35 with with ADP crl-16378 196 36 boyfriend boyfriend NOUN crl-16378 196 37 and and CCONJ crl-16378 196 38 dog dog NOUN crl-16378 196 39 designs design VERB crl-16378 196 40 her her PRON crl-16378 196 41 own own ADJ crl-16378 196 42 greeting greeting NOUN crl-16378 196 43 cards card NOUN crl-16378 196 44 , , PUNCT crl-16378 196 45 volunteers volunteer NOUN crl-16378 196 46 at at ADP crl-16378 196 47 two two NUM crl-16378 196 48 coves cove NOUN crl-16378 196 49 community community NOUN crl-16378 196 50 garden garden NOUN crl-16378 196 51 in in ADP crl-16378 196 52 astoria astoria NOUN crl-16378 196 53 profession profession NOUN crl-16378 196 54 : : PUNCT crl-16378 196 55 location location NOUN crl-16378 196 56 : : PUNCT crl-16378 196 57 age age NOUN crl-16378 196 58 : : PUNCT crl-16378 196 59 home home NOUN crl-16378 196 60 life life NOUN crl-16378 196 61 : : PUNCT crl-16378 196 62 hobbies hobby NOUN crl-16378 196 63 : : PUNCT crl-16378 196 64 part part ADJ crl-16378 196 65 - - PUNCT crl-16378 196 66 time time NOUN crl-16378 196 67 student student NOUN crl-16378 196 68 rents rent NOUN crl-16378 196 69 a a DET crl-16378 196 70 locker locker NOUN crl-16378 196 71 for for ADP crl-16378 196 72 textbooks textbook NOUN crl-16378 196 73 commutes commute NOUN crl-16378 196 74 to to ADP crl-16378 196 75 campus campus NOUN crl-16378 196 76 by by ADP crl-16378 196 77 bike bike NOUN crl-16378 196 78 invoking invoke VERB crl-16378 196 79 the the DET crl-16378 196 80 user user NOUN crl-16378 196 81 from from ADP crl-16378 196 82 data datum NOUN crl-16378 196 83 to to PART crl-16378 196 84 design design VERB crl-16378 196 85 633 633 NUM crl-16378 196 86 first first ADJ crl-16378 196 87 , , PUNCT crl-16378 196 88 the the DET crl-16378 196 89 task task NOUN crl-16378 196 90 of of ADP crl-16378 196 91 measuring measure VERB crl-16378 196 92 user user NOUN crl-16378 196 93 motivation motivation NOUN crl-16378 196 94 presented present VERB crl-16378 196 95 a a DET crl-16378 196 96 challenge challenge NOUN crl-16378 196 97 , , PUNCT crl-16378 196 98 not not PART crl-16378 196 99 least least ADJ crl-16378 196 100 because because SCONJ crl-16378 196 101 it it PRON crl-16378 196 102 is be AUX crl-16378 196 103 not not PART crl-16378 196 104 well well ADV crl-16378 196 105 represented represent VERB crl-16378 196 106 in in ADP crl-16378 196 107 previous previous ADJ crl-16378 196 108 studies study NOUN crl-16378 196 109 . . PUNCT crl-16378 197 1 by by ADP crl-16378 197 2 contrast contrast NOUN crl-16378 197 3 , , PUNCT crl-16378 197 4 the the DET crl-16378 197 5 user user NOUN crl-16378 197 6 ’s ’s PART crl-16378 197 7 information information NOUN crl-16378 197 8 need need NOUN crl-16378 197 9 is be AUX crl-16378 197 10 a a DET crl-16378 197 11 more more ADV crl-16378 197 12 tested tested ADJ crl-16378 197 13 and and CCONJ crl-16378 197 14 established establish VERB crl-16378 197 15 theme theme NOUN crl-16378 197 16 in in ADP crl-16378 197 17 the the DET crl-16378 197 18 library library NOUN crl-16378 197 19 literature literature NOUN crl-16378 197 20 . . PUNCT crl-16378 198 1 further further ADJ crl-16378 198 2 research research NOUN crl-16378 198 3 is be AUX crl-16378 198 4 needed need VERB crl-16378 198 5 in in ADP crl-16378 198 6 developing develop VERB crl-16378 198 7 methods method NOUN crl-16378 198 8 for for ADP crl-16378 198 9 observing observe VERB crl-16378 198 10 and and CCONJ crl-16378 198 11 understanding understand VERB crl-16378 198 12 motivation motivation NOUN crl-16378 198 13 . . PUNCT crl-16378 199 1 similarly similarly ADV crl-16378 199 2 , , PUNCT crl-16378 199 3 the the DET crl-16378 199 4 process process NOUN crl-16378 199 5 used use VERB crl-16378 199 6 for for ADP crl-16378 199 7 mapping map VERB crl-16378 199 8 the the DET crl-16378 199 9 secondary secondary ADJ crl-16378 199 10 qualitative qualitative ADJ crl-16378 199 11 data datum NOUN crl-16378 199 12 to to ADP crl-16378 199 13 the the DET crl-16378 199 14 clusters cluster NOUN crl-16378 199 15 was be AUX crl-16378 199 16 not not PART crl-16378 199 17 based base VERB crl-16378 199 18 on on ADP crl-16378 199 19 any any DET crl-16378 199 20 formal formal ADJ crl-16378 199 21 or or CCONJ crl-16378 199 22 previously previously ADV crl-16378 199 23 tested test VERB crl-16378 199 24 method method NOUN crl-16378 199 25 . . PUNCT crl-16378 200 1 the the DET crl-16378 200 2 additional additional ADJ crl-16378 200 3 qualitative qualitative ADJ crl-16378 200 4 figure figure NOUN crl-16378 200 5 18 18 NUM crl-16378 200 6 persona persona NOUN crl-16378 200 7 3 3 NUM crl-16378 200 8 : : PUNCT crl-16378 200 9 pierre pierre PROPN crl-16378 200 10 arcot arcot PROPN crl-16378 200 11 pierre pierre PROPN crl-16378 200 12 arcot arcot PROPN crl-16378 200 13 motivation motivation PROPN crl-16378 200 14 : : PUNCT crl-16378 200 15 intrinsic intrinsic ADJ crl-16378 200 16 information information NOUN crl-16378 200 17 need need NOUN crl-16378 200 18 : : PUNCT crl-16378 200 19 mechanical mechanical ADJ crl-16378 200 20 & & CCONJ crl-16378 200 21 topical topical ADJ crl-16378 200 22 portion portion NOUN crl-16378 200 23 of of ADP crl-16378 200 24 sample sample NOUN crl-16378 200 25 : : PUNCT crl-16378 200 26 15 15 NUM crl-16378 200 27 % % NOUN crl-16378 200 28 internet internet NOUN crl-16378 200 29 experience experience NOUN crl-16378 200 30 : : PUNCT crl-16378 200 31 beginner beginner NOUN crl-16378 200 32 computer computer NOUN crl-16378 200 33 & & CCONJ crl-16378 200 34 devices device NOUN crl-16378 200 35 : : PUNCT crl-16378 200 36 dell dell PROPN crl-16378 200 37 pc pc PROPN crl-16378 200 38 , , PUNCT crl-16378 200 39 kindle kindle PROPN crl-16378 200 40 , , PUNCT crl-16378 200 41 blackberry blackberry VERB crl-16378 200 42 how how SCONJ crl-16378 200 43 pierre pierre PROPN crl-16378 200 44 uses use VERB crl-16378 200 45 the the DET crl-16378 200 46 library library NOUN crl-16378 200 47 : : PUNCT crl-16378 200 48 ¥ ¥ X crl-16378 200 49 brings bring VERB crl-16378 200 50 his his PRON crl-16378 200 51 students student NOUN crl-16378 200 52 in in ADP crl-16378 200 53 for for ADP crl-16378 200 54 classes class NOUN crl-16378 200 55 with with ADP crl-16378 200 56 the the DET crl-16378 200 57 subject subject NOUN crl-16378 200 58 librarian librarian NOUN crl-16378 200 59 every every DET crl-16378 200 60 semester semester NOUN crl-16378 200 61 ¥ ¥ VERB crl-16378 200 62 visits visit NOUN crl-16378 200 63 afc afc PROPN crl-16378 200 64 to to PART crl-16378 200 65 get get VERB crl-16378 200 66 documentaries documentary NOUN crl-16378 200 67 for for ADP crl-16378 200 68 his his PRON crl-16378 200 69 classes class NOUN crl-16378 200 70 ¥ ¥ VERB crl-16378 200 71 subscribes subscribe VERB crl-16378 200 72 to to PART crl-16378 200 73 liblink liblink VERB crl-16378 200 74 ¥ ¥ NOUN crl-16378 200 75 uses use NOUN crl-16378 200 76 ez ez PRON crl-16378 200 77 borrow borrow VERB crl-16378 200 78 to to PART crl-16378 200 79 quickly quickly ADV crl-16378 200 80 get get VERB crl-16378 200 81 library library NOUN crl-16378 200 82 books book NOUN crl-16378 200 83 which which PRON crl-16378 200 84 are be AUX crl-16378 200 85 unavailable unavailable ADJ crl-16378 200 86 in in ADP crl-16378 200 87 our our PRON crl-16378 200 88 catalog catalog NOUN crl-16378 200 89 pierre pierre PROPN crl-16378 200 90 ’s ’s PART crl-16378 200 91 library library NOUN crl-16378 200 92 frustrations frustration NOUN crl-16378 200 93 : : PUNCT crl-16378 200 94 ¥ ¥ X crl-16378 200 95 wants want VERB crl-16378 200 96 to to PART crl-16378 200 97 cut cut VERB crl-16378 200 98 and and CCONJ crl-16378 200 99 paste paste VERB crl-16378 200 100 complete complete ADJ crl-16378 200 101 citations citation NOUN crl-16378 200 102 from from ADP crl-16378 200 103 the the DET crl-16378 200 104 catalog catalog NOUN crl-16378 200 105 results result NOUN crl-16378 200 106 screen screen NOUN crl-16378 200 107 but but CCONJ crl-16378 200 108 theyõre theyõre NOUN crl-16378 200 109 never never ADV crl-16378 200 110 complete complete VERB crl-16378 200 111 ¥ ¥ NUM crl-16378 200 112 looks look NOUN crl-16378 200 113 for for ADP crl-16378 200 114 specific specific ADJ crl-16378 200 115 titles title NOUN crl-16378 200 116 of of ADP crl-16378 200 117 scholarly scholarly ADJ crl-16378 200 118 works work NOUN crl-16378 200 119 but but CCONJ crl-16378 200 120 they they PRON crl-16378 200 121 are be AUX crl-16378 200 122 often often ADV crl-16378 200 123 several several ADJ crl-16378 200 124 pages page NOUN crl-16378 200 125 into into ADP crl-16378 200 126 the the DET crl-16378 200 127 results result NOUN crl-16378 200 128 ¥ ¥ NOUN crl-16378 200 129 searches search VERB crl-16378 200 130 an an DET crl-16378 200 131 alternate alternate ADJ crl-16378 200 132 library library NOUN crl-16378 200 133 catalog catalog NOUN crl-16378 200 134 to to PART crl-16378 200 135 find find VERB crl-16378 200 136 call call NOUN crl-16378 200 137 numbers number NOUN crl-16378 200 138 , , PUNCT crl-16378 200 139 then then ADV crl-16378 200 140 gets get VERB crl-16378 200 141 his his PRON crl-16378 200 142 students student NOUN crl-16378 200 143 to to PART crl-16378 200 144 get get VERB crl-16378 200 145 the the DET crl-16378 200 146 books book NOUN crl-16378 200 147 from from ADP crl-16378 200 148 bobst bobst PROPN crl-16378 200 149 ¥ ¥ PROPN crl-16378 200 150 uses use VERB crl-16378 200 151 marli marli NOUN crl-16378 200 152 but but CCONJ crl-16378 200 153 finds find VERB crl-16378 200 154 it it PRON crl-16378 200 155 frustrating frustrating ADJ crl-16378 200 156 you you PRON crl-16378 200 157 canõt canõt NOUN crl-16378 200 158 return return NOUN crl-16378 200 159 books book NOUN crl-16378 200 160 from from ADP crl-16378 200 161 columbia columbia PROPN crl-16378 200 162 and and CCONJ crl-16378 200 163 nypl nypl PROPN crl-16378 200 164 to to ADP crl-16378 200 165 bobst bobst PROPN crl-16378 200 166 i i PRON crl-16378 200 167 think think VERB crl-16378 200 168 there there PRON crl-16378 200 169 needs need VERB crl-16378 200 170 to to PART crl-16378 200 171 be be AUX crl-16378 200 172 greater great ADJ crl-16378 200 173 instruction instruction NOUN crl-16378 200 174 on on ADP crl-16378 200 175 how how SCONJ crl-16378 200 176 to to PART crl-16378 200 177 manage manage VERB crl-16378 200 178 & & CCONJ crl-16378 200 179 save save VERB crl-16378 200 180 one one NUM crl-16378 200 181 ’s ’s NOUN crl-16378 200 182 research research NOUN crl-16378 200 183 , , PUNCT crl-16378 200 184 though though SCONJ crl-16378 200 185 it it PRON crl-16378 200 186 may may AUX crl-16378 200 187 just just ADV crl-16378 200 188 be be AUX crl-16378 200 189 my my PRON crl-16378 200 190 demographic demographic ADJ crl-16378 200 191 . . PUNCT crl-16378 201 1 full full ADJ crl-16378 201 2 - - PUNCT crl-16378 201 3 time time NOUN crl-16378 201 4 faculty faculty NOUN crl-16378 201 5 , , PUNCT crl-16378 201 6 nyu nyu DET crl-16378 201 7 lives life NOUN crl-16378 201 8 in in ADP crl-16378 201 9 new new PROPN crl-16378 201 10 york york PROPN crl-16378 201 11 , , PUNCT crl-16378 201 12 ny ny PROPN crl-16378 201 13 61 61 NUM crl-16378 201 14 lives life NOUN crl-16378 201 15 in in ADP crl-16378 201 16 washington washington PROPN crl-16378 201 17 square square ADJ crl-16378 201 18 village village NOUN crl-16378 201 19 with with ADP crl-16378 201 20 his his PRON crl-16378 201 21 wife wife NOUN crl-16378 201 22 , , PUNCT crl-16378 201 23 has have VERB crl-16378 201 24 two two NUM crl-16378 201 25 grown grown ADJ crl-16378 201 26 children child NOUN crl-16378 201 27 tennis tennis NOUN crl-16378 201 28 , , PUNCT crl-16378 201 29 watercolor watercolor NOUN crl-16378 201 30 painting painting NOUN crl-16378 201 31 , , PUNCT crl-16378 201 32 reading read VERB crl-16378 201 33 biographies biography NOUN crl-16378 201 34 profession profession NOUN crl-16378 201 35 : : PUNCT crl-16378 201 36 location location NOUN crl-16378 201 37 : : PUNCT crl-16378 201 38 age age NOUN crl-16378 201 39 : : PUNCT crl-16378 201 40 home home NOUN crl-16378 201 41 life life NOUN crl-16378 201 42 : : PUNCT crl-16378 201 43 hobbies hobby NOUN crl-16378 201 44 : : PUNCT crl-16378 201 45 full full ADJ crl-16378 201 46 time time NOUN crl-16378 201 47 faculty faculty NOUN crl-16378 201 48 rents rent NOUN crl-16378 201 49 documentaries documentary NOUN crl-16378 201 50 for for ADP crl-16378 201 51 his his PRON crl-16378 201 52 classes class NOUN crl-16378 201 53 borrows borrow VERB crl-16378 201 54 books book NOUN crl-16378 201 55 through through ADP crl-16378 201 56 marli marli ADJ crl-16378 201 57 figure figure NOUN crl-16378 201 58 19 19 NUM crl-16378 201 59 persona persona NOUN crl-16378 201 60 4 4 NUM crl-16378 201 61 : : PUNCT crl-16378 201 62 kaley kaley PROPN crl-16378 201 63 jameson jameson PROPN crl-16378 201 64 kaley kaley PROPN crl-16378 201 65 jameson jameson PROPN crl-16378 201 66 motivation motivation PROPN crl-16378 201 67 : : PUNCT crl-16378 201 68 mainly mainly ADV crl-16378 201 69 extrinsic extrinsic ADJ crl-16378 201 70 information information NOUN crl-16378 201 71 need need NOUN crl-16378 201 72 : : PUNCT crl-16378 201 73 topical topical ADJ crl-16378 201 74 & & CCONJ crl-16378 201 75 mechanical mechanical ADJ crl-16378 201 76 portion portion NOUN crl-16378 201 77 of of ADP crl-16378 201 78 sample sample NOUN crl-16378 201 79 : : PUNCT crl-16378 201 80 15 15 NUM crl-16378 201 81 % % NOUN crl-16378 201 82 internet internet NOUN crl-16378 201 83 experience experience NOUN crl-16378 201 84 : : PUNCT crl-16378 201 85 intermediate intermediate ADJ crl-16378 201 86 computer computer NOUN crl-16378 201 87 & & CCONJ crl-16378 201 88 devices device NOUN crl-16378 201 89 : : PUNCT crl-16378 201 90 iphone iphone NOUN crl-16378 201 91 5s 5s NUM crl-16378 201 92 , , PUNCT crl-16378 201 93 pc pc NOUN crl-16378 201 94 , , PUNCT crl-16378 201 95 ipad ipad NOUN crl-16378 201 96 how how SCONJ crl-16378 201 97 kaley kaley PROPN crl-16378 201 98 uses use VERB crl-16378 201 99 the the DET crl-16378 201 100 library library NOUN crl-16378 201 101 : : PUNCT crl-16378 201 102 ¥ ¥ PROPN crl-16378 201 103 uses use VERB crl-16378 201 104 the the DET crl-16378 201 105 nyuhome nyuhome PROPN crl-16378 201 106 research research NOUN crl-16378 201 107 channel channel NOUN crl-16378 201 108 to to ADP crl-16378 201 109 access access NOUN crl-16378 201 110 resources resource NOUN crl-16378 201 111 ¥ ¥ NOUN crl-16378 201 112 uses use VERB crl-16378 201 113 ask ask VERB crl-16378 201 114 a a DET crl-16378 201 115 librarian librarian NOUN crl-16378 201 116 from from ADP crl-16378 201 117 her her PRON crl-16378 201 118 dorm dorm NOUN crl-16378 201 119 room room NOUN crl-16378 201 120 or or CCONJ crl-16378 201 121 when when SCONJ crl-16378 201 122 she she PRON crl-16378 201 123 has have VERB crl-16378 201 124 a a DET crl-16378 201 125 specific specific ADJ crl-16378 201 126 question question NOUN crl-16378 201 127 about about ADP crl-16378 201 128 how how SCONJ crl-16378 201 129 to to PART crl-16378 201 130 find find VERB crl-16378 201 131 something something PRON crl-16378 201 132 she she PRON crl-16378 201 133 needs need VERB crl-16378 201 134 for for ADP crl-16378 201 135 class class NOUN crl-16378 201 136 kaley kaley PROPN crl-16378 201 137 ’s ’s PART crl-16378 201 138 library library NOUN crl-16378 201 139 frustrations frustration NOUN crl-16378 201 140 : : PUNCT crl-16378 201 141 ¥ ¥ NUM crl-16378 201 142 inconsistency inconsistency NOUN crl-16378 201 143 across across ADP crl-16378 201 144 interfaces interface NOUN crl-16378 201 145 - - PUNCT crl-16378 201 146 begins begin VERB crl-16378 201 147 on on ADP crl-16378 201 148 nyuhome nyuhome ADJ crl-16378 201 149 research research NOUN crl-16378 201 150 channel channel NOUN crl-16378 201 151 and and CCONJ crl-16378 201 152 sometimes sometimes ADV crl-16378 201 153 ends end VERB crl-16378 201 154 up up ADP crl-16378 201 155 on on ADP crl-16378 201 156 other other ADJ crl-16378 201 157 sites site NOUN crl-16378 201 158 with with ADP crl-16378 201 159 no no DET crl-16378 201 160 clear clear ADJ crl-16378 201 161 navigational navigational ADJ crl-16378 201 162 path path NOUN crl-16378 201 163 back back ADV crl-16378 202 1 ¥ ¥ PUNCT crl-16378 202 2 doesnõt doesnõt NOUN crl-16378 202 3 understand understand VERB crl-16378 202 4 how how SCONJ crl-16378 202 5 she she PRON crl-16378 202 6 can can AUX crl-16378 202 7 get get VERB crl-16378 202 8 and and CCONJ crl-16378 202 9 load load VERB crl-16378 202 10 e e NOUN crl-16378 202 11 - - NOUN crl-16378 202 12 books book NOUN crl-16378 202 13 on on ADP crl-16378 202 14 her her PRON crl-16378 202 15 ipad ipad NOUN crl-16378 202 16 for for ADP crl-16378 202 17 portability portability NOUN crl-16378 202 18 ¥ ¥ NOUN crl-16378 202 19 uses use VERB crl-16378 202 20 course course NOUN crl-16378 202 21 reserves reserve NOUN crl-16378 202 22 to to PART crl-16378 202 23 get get VERB crl-16378 202 24 readings reading NOUN crl-16378 202 25 for for ADP crl-16378 202 26 most most ADJ crl-16378 202 27 of of ADP crl-16378 202 28 her her PRON crl-16378 202 29 classes class NOUN crl-16378 202 30 but but CCONJ crl-16378 202 31 finds find VERB crl-16378 202 32 navigating navigate VERB crl-16378 202 33 to to ADP crl-16378 202 34 the the DET crl-16378 202 35 course course NOUN crl-16378 202 36 reserves reserve NOUN crl-16378 202 37 area area NOUN crl-16378 202 38 on on ADP crl-16378 202 39 website website NOUN crl-16378 202 40 is be AUX crl-16378 202 41 confusing confuse VERB crl-16378 202 42 ¥ ¥ NOUN crl-16378 202 43 travels travel VERB crl-16378 202 44 a a DET crl-16378 202 45 lot lot NOUN crl-16378 202 46 for for ADP crl-16378 202 47 swim swim NOUN crl-16378 202 48 meets meet NOUN crl-16378 202 49 and and CCONJ crl-16378 202 50 finds find VERB crl-16378 202 51 accessing access VERB crl-16378 202 52 library library PROPN crl-16378 202 53 resources resource NOUN crl-16378 202 54 off off ADP crl-16378 202 55 - - PUNCT crl-16378 202 56 campus campus NOUN crl-16378 202 57 is be AUX crl-16378 202 58 inconsistent inconsistent ADJ crl-16378 202 59 i i PRON crl-16378 202 60 frequently frequently ADV crl-16378 202 61 travel travel VERB crl-16378 202 62 with with ADP crl-16378 202 63 the the DET crl-16378 202 64 swim swim ADJ crl-16378 202 65 team team NOUN crl-16378 202 66 and and CCONJ crl-16378 202 67 i i PRON crl-16378 202 68 wish wish VERB crl-16378 202 69 there there PRON crl-16378 202 70 was be VERB crl-16378 202 71 a a DET crl-16378 202 72 way way NOUN crl-16378 202 73 to to PART crl-16378 202 74 load load VERB crl-16378 202 75 e e NOUN crl-16378 202 76 - - NOUN crl-16378 202 77 books book NOUN crl-16378 202 78 on on ADP crl-16378 202 79 my my PRON crl-16378 202 80 ipad ipad NOUN crl-16378 202 81 and and CCONJ crl-16378 202 82 read read VERB crl-16378 202 83 articles article NOUN crl-16378 202 84 online online ADV crl-16378 202 85 instead instead ADV crl-16378 202 86 of of ADP crl-16378 202 87 having have VERB crl-16378 202 88 to to PART crl-16378 202 89 print print VERB crl-16378 202 90 everythingit everythingit PROPN crl-16378 202 91 ’s ’s NOUN crl-16378 202 92 bad bad ADJ crl-16378 202 93 for for ADP crl-16378 202 94 the the DET crl-16378 202 95 environment environment NOUN crl-16378 202 96 ! ! PUNCT crl-16378 203 1 sophomore sophomore NOUN crl-16378 203 2 at at ADP crl-16378 203 3 nyu nyu PROPN crl-16378 203 4 , , PUNCT crl-16378 203 5 in in ADP crl-16378 203 6 college college NOUN crl-16378 203 7 of of ADP crl-16378 203 8 arts art NOUN crl-16378 203 9 and and CCONJ crl-16378 203 10 sciences science NOUN crl-16378 203 11 , , PUNCT crl-16378 203 12 joint joint ADJ crl-16378 203 13 major major NOUN crl-16378 203 14 in in ADP crl-16378 203 15 linguistics linguistic NOUN crl-16378 203 16 and and CCONJ crl-16378 203 17 french french ADJ crl-16378 203 18 , , PUNCT crl-16378 203 19 full full ADJ crl-16378 203 20 time time NOUN crl-16378 203 21 student student NOUN crl-16378 203 22 lives live VERB crl-16378 203 23 in in ADP crl-16378 203 24 new new PROPN crl-16378 203 25 york york PROPN crl-16378 203 26 , , PUNCT crl-16378 203 27 ny ny PROPN crl-16378 203 28 19 19 NUM crl-16378 203 29 has have VERB crl-16378 203 30 4 4 NUM crl-16378 203 31 goldfish goldfish NOUN crl-16378 203 32 with with ADP crl-16378 203 33 her her PRON crl-16378 203 34 roommates roommate NOUN crl-16378 203 35 plays play VERB crl-16378 203 36 violin violin NOUN crl-16378 203 37 , , PUNCT crl-16378 203 38 member member NOUN crl-16378 203 39 of of ADP crl-16378 203 40 the the DET crl-16378 203 41 swim swim ADJ crl-16378 203 42 team team NOUN crl-16378 203 43 profession profession NOUN crl-16378 203 44 : : PUNCT crl-16378 203 45 location location NOUN crl-16378 203 46 : : PUNCT crl-16378 203 47 age age NOUN crl-16378 203 48 : : PUNCT crl-16378 203 49 home home NOUN crl-16378 203 50 life life NOUN crl-16378 203 51 : : PUNCT crl-16378 203 52 hobbies hobby NOUN crl-16378 203 53 : : PUNCT crl-16378 203 54 full full ADJ crl-16378 203 55 time time NOUN crl-16378 203 56 student student NOUN crl-16378 203 57 prefers prefer NOUN crl-16378 203 58 to to PART crl-16378 203 59 read read VERB crl-16378 203 60 books book NOUN crl-16378 203 61 on on ADP crl-16378 203 62 her her PRON crl-16378 203 63 ipad ipad NOUN crl-16378 203 64 lives live VERB crl-16378 203 65 with with ADP crl-16378 203 66 roommates roommate NOUN crl-16378 203 67 634 634 NUM crl-16378 203 68 college college PROPN crl-16378 203 69 & & CCONJ crl-16378 203 70 research research PROPN crl-16378 203 71 libraries library NOUN crl-16378 203 72 september september PROPN crl-16378 203 73 2014 2014 NUM crl-16378 203 74 data datum NOUN crl-16378 203 75 used use VERB crl-16378 203 76 to to PART crl-16378 203 77 finalize finalize VERB crl-16378 203 78 the the DET crl-16378 203 79 personas persona NOUN crl-16378 203 80 ensured ensure VERB crl-16378 203 81 that that SCONJ crl-16378 203 82 these these DET crl-16378 203 83 fictional fictional ADJ crl-16378 203 84 characters character NOUN crl-16378 203 85 were be AUX crl-16378 203 86 given give VERB crl-16378 203 87 traits trait NOUN crl-16378 203 88 and and CCONJ crl-16378 203 89 attributes attribute NOUN crl-16378 203 90 reflective reflective ADJ crl-16378 203 91 of of ADP crl-16378 203 92 members member NOUN crl-16378 203 93 of of ADP crl-16378 203 94 our our PRON crl-16378 203 95 user user NOUN crl-16378 203 96 community community NOUN crl-16378 203 97 . . PUNCT crl-16378 204 1 in in ADP crl-16378 204 2 determining determine VERB crl-16378 204 3 our our PRON crl-16378 204 4 sample sample NOUN crl-16378 204 5 size size NOUN crl-16378 204 6 , , PUNCT crl-16378 204 7 we we PRON crl-16378 204 8 gathered gather VERB crl-16378 204 9 transcripts transcript NOUN crl-16378 204 10 from from ADP crl-16378 204 11 busy busy ADJ crl-16378 204 12 periods period NOUN crl-16378 204 13 during during ADP crl-16378 204 14 the the DET crl-16378 204 15 fall fall NOUN crl-16378 204 16 and and CCONJ crl-16378 204 17 spring spring NOUN crl-16378 204 18 semesters semester NOUN crl-16378 204 19 of of ADP crl-16378 204 20 the the DET crl-16378 204 21 most most ADV crl-16378 204 22 recent recent ADJ crl-16378 204 23 academic academic ADJ crl-16378 204 24 year year NOUN crl-16378 204 25 . . PUNCT crl-16378 205 1 we we PRON crl-16378 205 2 did do AUX crl-16378 205 3 not not PART crl-16378 205 4 attempt attempt VERB crl-16378 205 5 to to PART crl-16378 205 6 place place VERB crl-16378 205 7 any any DET crl-16378 205 8 other other ADJ crl-16378 205 9 chronological chronological ADJ crl-16378 205 10 parameters parameter NOUN crl-16378 205 11 around around ADP crl-16378 205 12 the the DET crl-16378 205 13 sample sample NOUN crl-16378 205 14 , , PUNCT crl-16378 205 15 though though SCONJ crl-16378 205 16 we we PRON crl-16378 205 17 do do AUX crl-16378 205 18 acknowledge acknowledge VERB crl-16378 205 19 that that SCONJ crl-16378 205 20 life life NOUN crl-16378 205 21 cycle cycle NOUN crl-16378 205 22 and and CCONJ crl-16378 205 23 seasonality seasonality NOUN crl-16378 205 24 may may AUX crl-16378 205 25 play play VERB crl-16378 205 26 a a DET crl-16378 205 27 role role NOUN crl-16378 205 28 in in ADP crl-16378 205 29 the the DET crl-16378 205 30 construction construction NOUN crl-16378 205 31 and and CCONJ crl-16378 205 32 utility utility NOUN crl-16378 205 33 of of ADP crl-16378 205 34 personas personas PROPN crl-16378 205 35 . . PUNCT crl-16378 206 1 investigation investigation NOUN crl-16378 206 2 of of ADP crl-16378 206 3 this this DET crl-16378 206 4 potential potential ADJ crl-16378 206 5 role role NOUN crl-16378 206 6 would would AUX crl-16378 206 7 be be AUX crl-16378 206 8 best well ADV crl-16378 206 9 addressed address VERB crl-16378 206 10 in in ADP crl-16378 206 11 a a DET crl-16378 206 12 separate separate ADJ crl-16378 206 13 study study NOUN crl-16378 206 14 . . PUNCT crl-16378 207 1 the the DET crl-16378 207 2 sample sample NOUN crl-16378 207 3 size size NOUN crl-16378 207 4 employed employ VERB crl-16378 207 5 is be AUX crl-16378 207 6 comparable comparable ADJ crl-16378 207 7 to to ADP crl-16378 207 8 those those PRON crl-16378 207 9 used use VERB crl-16378 207 10 in in ADP crl-16378 207 11 published publish VERB crl-16378 207 12 transcript transcript NOUN crl-16378 207 13 analyses analysis NOUN crl-16378 207 14 in in ADP crl-16378 207 15 the the DET crl-16378 207 16 library library NOUN crl-16378 207 17 literature literature NOUN crl-16378 207 18 . . PUNCT crl-16378 208 1 however however ADV crl-16378 208 2 , , PUNCT crl-16378 208 3 this this DET crl-16378 208 4 study study NOUN crl-16378 208 5 is be AUX crl-16378 208 6 experimental experimental ADJ crl-16378 208 7 and and CCONJ crl-16378 208 8 a a DET crl-16378 208 9 departure departure NOUN crl-16378 208 10 from from ADP crl-16378 208 11 transcript transcript NOUN crl-16378 208 12 analyses analysis NOUN crl-16378 208 13 primarily primarily ADV crl-16378 208 14 intended intend VERB crl-16378 208 15 to to PART crl-16378 208 16 analyze analyze VERB crl-16378 208 17 and and CCONJ crl-16378 208 18 assess assess VERB crl-16378 208 19 reference reference NOUN crl-16378 208 20 services service NOUN crl-16378 208 21 . . PUNCT crl-16378 209 1 we we PRON crl-16378 209 2 found find VERB crl-16378 209 3 no no DET crl-16378 209 4 clear clear ADJ crl-16378 209 5 formula formula NOUN crl-16378 209 6 for for ADP crl-16378 209 7 defining define VERB crl-16378 209 8 an an DET crl-16378 209 9 appropriate appropriate ADJ crl-16378 209 10 sample sample NOUN crl-16378 209 11 size size NOUN crl-16378 209 12 for for ADP crl-16378 209 13 a a DET crl-16378 209 14 pilot pilot NOUN crl-16378 209 15 study study NOUN crl-16378 209 16 such such ADJ crl-16378 209 17 as as ADP crl-16378 209 18 this this DET crl-16378 209 19 one one NOUN crl-16378 209 20 . . PUNCT crl-16378 210 1 our our PRON crl-16378 210 2 decision decision NOUN crl-16378 210 3 to to PART crl-16378 210 4 use use VERB crl-16378 210 5 ask ask VERB crl-16378 210 6 a a DET crl-16378 210 7 librarian librarian ADJ crl-16378 210 8 transcripts transcript NOUN crl-16378 210 9 as as ADP crl-16378 210 10 the the DET crl-16378 210 11 primary primary ADJ crl-16378 210 12 source source NOUN crl-16378 210 13 of of ADP crl-16378 210 14 data datum NOUN crl-16378 210 15 invites invite VERB crl-16378 210 16 potential potential ADJ crl-16378 210 17 criticism criticism NOUN crl-16378 210 18 related relate VERB crl-16378 210 19 to to ADP crl-16378 210 20 response response NOUN crl-16378 210 21 bias bias PROPN crl-16378 210 22 . . PUNCT crl-16378 211 1 namely namely ADV crl-16378 211 2 , , PUNCT crl-16378 211 3 the the DET crl-16378 211 4 sample sample NOUN crl-16378 211 5 represents represent VERB crl-16378 211 6 library library NOUN crl-16378 211 7 users user NOUN crl-16378 211 8 who who PRON crl-16378 211 9 voluntarily voluntarily ADV crl-16378 211 10 initiate initiate VERB crl-16378 211 11 reference reference NOUN crl-16378 211 12 transactions transaction NOUN crl-16378 211 13 . . PUNCT crl-16378 212 1 it it PRON crl-16378 212 2 necessarily necessarily ADV crl-16378 212 3 excludes exclude VERB crl-16378 212 4 other other ADJ crl-16378 212 5 library library NOUN crl-16378 212 6 users user NOUN crl-16378 212 7 who who PRON crl-16378 212 8 may may AUX crl-16378 212 9 not not PART crl-16378 212 10 ask ask VERB crl-16378 212 11 for for ADP crl-16378 212 12 help help NOUN crl-16378 212 13 or or CCONJ crl-16378 212 14 be be AUX crl-16378 212 15 aware aware ADJ crl-16378 212 16 of of ADP crl-16378 212 17 the the DET crl-16378 212 18 chat chat NOUN crl-16378 212 19 service service NOUN crl-16378 212 20 . . PUNCT crl-16378 213 1 for for ADP crl-16378 213 2 these these DET crl-16378 213 3 reasons reason NOUN crl-16378 213 4 , , PUNCT crl-16378 213 5 we we PRON crl-16378 213 6 gave give VERB crl-16378 213 7 an an DET crl-16378 213 8 additional additional ADJ crl-16378 213 9 intrinsic intrinsic ADJ crl-16378 213 10 point point NOUN crl-16378 213 11 to to ADP crl-16378 213 12 every every DET crl-16378 213 13 transcript transcript NOUN crl-16378 213 14 analyzed analyze VERB crl-16378 213 15 to to PART crl-16378 213 16 acknowledge acknowledge VERB crl-16378 213 17 the the DET crl-16378 213 18 level level NOUN crl-16378 213 19 of of ADP crl-16378 213 20 motivation motivation NOUN crl-16378 213 21 required require VERB crl-16378 213 22 in in ADP crl-16378 213 23 initiating initiate VERB crl-16378 213 24 a a DET crl-16378 213 25 conversation conversation NOUN crl-16378 213 26 . . PUNCT crl-16378 214 1 this this DET crl-16378 214 2 study study NOUN crl-16378 214 3 , , PUNCT crl-16378 214 4 focused focus VERB crl-16378 214 5 on on ADP crl-16378 214 6 developing develop VERB crl-16378 214 7 a a DET crl-16378 214 8 methodology methodology NOUN crl-16378 214 9 for for ADP crl-16378 214 10 creating create VERB crl-16378 214 11 personas persona NOUN crl-16378 214 12 from from ADP crl-16378 214 13 service service NOUN crl-16378 214 14 - - PUNCT crl-16378 214 15 generated generate VERB crl-16378 214 16 data datum NOUN crl-16378 214 17 , , PUNCT crl-16378 214 18 did do AUX crl-16378 214 19 not not PART crl-16378 214 20 attempt attempt VERB crl-16378 214 21 to to PART crl-16378 214 22 create create VERB crl-16378 214 23 personas persona NOUN crl-16378 214 24 for for ADP crl-16378 214 25 the the DET crl-16378 214 26 entire entire ADJ crl-16378 214 27 potential potential ADJ crl-16378 214 28 user user NOUN crl-16378 214 29 community community NOUN crl-16378 214 30 . . PUNCT crl-16378 215 1 personas persona NOUN crl-16378 215 2 that that PRON crl-16378 215 3 aim aim VERB crl-16378 215 4 to to PART crl-16378 215 5 represent represent VERB crl-16378 215 6 all all DET crl-16378 215 7 potential potential ADJ crl-16378 215 8 users user NOUN crl-16378 215 9 and and CCONJ crl-16378 215 10 even even ADV crl-16378 215 11 nonusers nonuser NOUN crl-16378 215 12 would would AUX crl-16378 215 13 be be AUX crl-16378 215 14 best well ADV crl-16378 215 15 investigated investigate VERB crl-16378 215 16 in in ADP crl-16378 215 17 further further ADJ crl-16378 215 18 studies study NOUN crl-16378 215 19 . . PUNCT crl-16378 216 1 finally finally ADV crl-16378 216 2 , , PUNCT crl-16378 216 3 this this DET crl-16378 216 4 study study NOUN crl-16378 216 5 does do AUX crl-16378 216 6 not not PART crl-16378 216 7 assess assess VERB crl-16378 216 8 the the DET crl-16378 216 9 use use NOUN crl-16378 216 10 or or CCONJ crl-16378 216 11 application application NOUN crl-16378 216 12 of of ADP crl-16378 216 13 these these DET crl-16378 216 14 personas persona NOUN crl-16378 216 15 in in ADP crl-16378 216 16 any any DET crl-16378 216 17 particular particular ADJ crl-16378 216 18 design design NOUN crl-16378 216 19 project project NOUN crl-16378 216 20 . . PUNCT crl-16378 217 1 however however ADV crl-16378 217 2 , , PUNCT crl-16378 217 3 nyu nyu DET crl-16378 217 4 libraries library NOUN crl-16378 217 5 is be AUX crl-16378 217 6 currently currently ADV crl-16378 217 7 incorporating incorporate VERB crl-16378 217 8 personas persona NOUN crl-16378 217 9 in in ADP crl-16378 217 10 multiple multiple ADJ crl-16378 217 11 projects project NOUN crl-16378 217 12 , , PUNCT crl-16378 217 13 including include VERB crl-16378 217 14 the the DET crl-16378 217 15 large large ADJ crl-16378 217 16 scale scale NOUN crl-16378 217 17 re re NOUN crl-16378 217 18 - - NOUN crl-16378 217 19 envisioning envisioning NOUN crl-16378 217 20 of of ADP crl-16378 217 21 the the DET crl-16378 217 22 libraries library NOUN crl-16378 217 23 website website NOUN crl-16378 217 24 , , PUNCT crl-16378 217 25 and and CCONJ crl-16378 217 26 the the DET crl-16378 217 27 evaluation evaluation NOUN crl-16378 217 28 of of ADP crl-16378 217 29 web web NOUN crl-16378 217 30 scale scale NOUN crl-16378 217 31 discovery discovery NOUN crl-16378 217 32 tools tool NOUN crl-16378 217 33 . . PUNCT crl-16378 218 1 conclusion conclusion VERB crl-16378 218 2 the the DET crl-16378 218 3 final final ADJ crl-16378 218 4 personas persona NOUN crl-16378 218 5 portray portray VERB crl-16378 218 6 significant significant ADJ crl-16378 218 7 diversity diversity NOUN crl-16378 218 8 in in ADP crl-16378 218 9 the the DET crl-16378 218 10 needs need NOUN crl-16378 218 11 , , PUNCT crl-16378 218 12 goals goal NOUN crl-16378 218 13 , , PUNCT crl-16378 218 14 and and CCONJ crl-16378 218 15 behaviors behavior NOUN crl-16378 218 16 of of ADP crl-16378 218 17 the the DET crl-16378 218 18 nyu nyu PROPN crl-16378 218 19 libraries librarie VERB crl-16378 218 20 user user NOUN crl-16378 218 21 community community NOUN crl-16378 218 22 . . PUNCT crl-16378 219 1 this this DET crl-16378 219 2 project project NOUN crl-16378 219 3 reaffirms reaffirm VERB crl-16378 219 4 that that SCONJ crl-16378 219 5 such such DET crl-16378 219 6 a a DET crl-16378 219 7 level level NOUN crl-16378 219 8 of of ADP crl-16378 219 9 diversity diversity NOUN crl-16378 219 10 , , PUNCT crl-16378 219 11 as as ADV crl-16378 219 12 well well ADV crl-16378 219 13 as as ADP crl-16378 219 14 nuance nuance NOUN crl-16378 219 15 , , PUNCT crl-16378 219 16 can can AUX crl-16378 219 17 be be AUX crl-16378 219 18 expected expect VERB crl-16378 219 19 even even ADV crl-16378 219 20 within within ADP crl-16378 219 21 a a DET crl-16378 219 22 defined define VERB crl-16378 219 23 subset subset NOUN crl-16378 219 24 of of ADP crl-16378 219 25 the the DET crl-16378 219 26 user user NOUN crl-16378 219 27 community community NOUN crl-16378 219 28 ( ( PUNCT crl-16378 219 29 namely namely ADV crl-16378 219 30 , , PUNCT crl-16378 219 31 ask ask VERB crl-16378 219 32 a a DET crl-16378 219 33 librarian librarian NOUN crl-16378 219 34 chat chat NOUN crl-16378 219 35 service service NOUN crl-16378 219 36 users user NOUN crl-16378 219 37 ) ) PUNCT crl-16378 219 38 . . PUNCT crl-16378 220 1 arguably arguably ADV crl-16378 220 2 , , PUNCT crl-16378 220 3 our our PRON crl-16378 220 4 decision decision NOUN crl-16378 220 5 to to PART crl-16378 220 6 use use VERB crl-16378 220 7 data datum NOUN crl-16378 220 8 from from ADP crl-16378 220 9 the the DET crl-16378 220 10 chat chat NOUN crl-16378 220 11 service service NOUN crl-16378 220 12 as as SCONJ crl-16378 220 13 the the DET crl-16378 220 14 foundation foundation NOUN crl-16378 220 15 for for ADP crl-16378 220 16 these these DET crl-16378 220 17 personas persona NOUN crl-16378 220 18 also also ADV crl-16378 220 19 explains explain VERB crl-16378 220 20 why why SCONJ crl-16378 220 21 we we PRON crl-16378 220 22 are be AUX crl-16378 220 23 able able ADJ crl-16378 220 24 to to PART crl-16378 220 25 discern discern VERB crl-16378 220 26 some some DET crl-16378 220 27 similarities similarity NOUN crl-16378 220 28 among among ADP crl-16378 220 29 them they PRON crl-16378 220 30 , , PUNCT crl-16378 220 31 such such ADJ crl-16378 220 32 as as ADP crl-16378 220 33 the the DET crl-16378 220 34 tendency tendency NOUN crl-16378 220 35 toward toward ADP crl-16378 220 36 intrinsic intrinsic ADJ crl-16378 220 37 motivation motivation NOUN crl-16378 220 38 and and CCONJ crl-16378 220 39 pronounced pronounce VERB crl-16378 220 40 need need NOUN crl-16378 220 41 for for ADP crl-16378 220 42 delivery delivery NOUN crl-16378 220 43 - - PUNCT crl-16378 220 44 related relate VERB crl-16378 220 45 help help NOUN crl-16378 220 46 , , PUNCT crl-16378 220 47 as as SCONJ crl-16378 220 48 indicated indicate VERB crl-16378 220 49 by by ADP crl-16378 220 50 two two NUM crl-16378 220 51 of of ADP crl-16378 220 52 the the DET crl-16378 220 53 four four NUM crl-16378 220 54 clusters cluster NOUN crl-16378 220 55 that that PRON crl-16378 220 56 are be AUX crl-16378 220 57 mostly mostly ADV crl-16378 220 58 located locate VERB crl-16378 220 59 in in ADP crl-16378 220 60 quadrant quadrant ADJ crl-16378 220 61 b. b. PROPN crl-16378 220 62 while while SCONJ crl-16378 220 63 the the DET crl-16378 220 64 ability ability NOUN crl-16378 220 65 to to PART crl-16378 220 66 perform perform VERB crl-16378 220 67 this this DET crl-16378 220 68 kind kind NOUN crl-16378 220 69 of of ADP crl-16378 220 70 pattern pattern NOUN crl-16378 220 71 detection detection NOUN crl-16378 220 72 is be AUX crl-16378 220 73 an an DET crl-16378 220 74 important important ADJ crl-16378 220 75 outcome outcome NOUN crl-16378 220 76 of of ADP crl-16378 220 77 the the DET crl-16378 220 78 cluster cluster NOUN crl-16378 220 79 analysis analysis NOUN crl-16378 220 80 described describe VERB crl-16378 220 81 above above ADP crl-16378 220 82 , , PUNCT crl-16378 220 83 our our PRON crl-16378 220 84 development development NOUN crl-16378 220 85 of of ADP crl-16378 220 86 the the DET crl-16378 220 87 clusters cluster NOUN crl-16378 220 88 into into ADP crl-16378 220 89 complete complete ADJ crl-16378 220 90 personas personas PROPN crl-16378 220 91 enables enable VERB crl-16378 220 92 us we PRON crl-16378 220 93 to to PART crl-16378 220 94 move move VERB crl-16378 220 95 beyond beyond ADP crl-16378 220 96 simply simply ADV crl-16378 220 97 reinforcing reinforce VERB crl-16378 220 98 broad broad ADJ crl-16378 220 99 similarities similarity NOUN crl-16378 220 100 and and CCONJ crl-16378 220 101 differences difference NOUN crl-16378 220 102 in in ADP crl-16378 220 103 user user NOUN crl-16378 220 104 characteristics characteristic NOUN crl-16378 220 105 . . PUNCT crl-16378 221 1 by by ADP crl-16378 221 2 providing provide VERB crl-16378 221 3 the the DET crl-16378 221 4 clusters cluster NOUN crl-16378 221 5 with with ADP crl-16378 221 6 names name NOUN crl-16378 221 7 , , PUNCT crl-16378 221 8 faces face VERB crl-16378 221 9 , , PUNCT crl-16378 221 10 needs need NOUN crl-16378 221 11 , , PUNCT crl-16378 221 12 and and CCONJ crl-16378 221 13 frustrations frustration NOUN crl-16378 221 14 , , PUNCT crl-16378 221 15 we we PRON crl-16378 221 16 are be AUX crl-16378 221 17 able able ADJ crl-16378 221 18 to to PART crl-16378 221 19 more more ADV crl-16378 221 20 fully fully ADV crl-16378 221 21 characterize characterize VERB crl-16378 221 22 , , PUNCT crl-16378 221 23 define define VERB crl-16378 221 24 , , PUNCT crl-16378 221 25 and and CCONJ crl-16378 221 26 humanize humanize VERB crl-16378 221 27 the the DET crl-16378 221 28 users user NOUN crl-16378 221 29 whose whose DET crl-16378 221 30 goals goal NOUN crl-16378 221 31 and and CCONJ crl-16378 221 32 behaviors behavior NOUN crl-16378 221 33 we we PRON crl-16378 221 34 seek seek VERB crl-16378 221 35 to to PART crl-16378 221 36 understand understand VERB crl-16378 221 37 and and CCONJ crl-16378 221 38 serve serve VERB crl-16378 221 39 . . PUNCT crl-16378 222 1 by by ADP crl-16378 222 2 building build VERB crl-16378 222 3 personas persona NOUN crl-16378 222 4 out out ADP crl-16378 222 5 of of ADP crl-16378 222 6 coded code VERB crl-16378 222 7 , , PUNCT crl-16378 222 8 service service NOUN crl-16378 222 9 - - PUNCT crl-16378 222 10 generated generate VERB crl-16378 222 11 data datum NOUN crl-16378 222 12 , , PUNCT crl-16378 222 13 we we PRON crl-16378 222 14 have have AUX crl-16378 222 15 attempted attempt VERB crl-16378 222 16 to to PART crl-16378 222 17 address address VERB crl-16378 222 18 the the DET crl-16378 222 19 critique critique NOUN crl-16378 222 20 that that PRON crl-16378 222 21 persona persona VERB crl-16378 222 22 development development NOUN crl-16378 222 23 tends tend VERB crl-16378 222 24 to to PART crl-16378 222 25 lack lack VERB crl-16378 222 26 rigor rigor ADV crl-16378 222 27 . . PUNCT crl-16378 223 1 rather rather ADV crl-16378 223 2 than than ADP crl-16378 223 3 gathering gather VERB crl-16378 223 4 data datum NOUN crl-16378 223 5 to to PART crl-16378 223 6 fill fill VERB crl-16378 223 7 in in ADP crl-16378 223 8 standard standard ADJ crl-16378 223 9 user user NOUN crl-16378 223 10 templates template NOUN crl-16378 223 11 ( ( PUNCT crl-16378 223 12 such such ADJ crl-16378 223 13 as as ADP crl-16378 223 14 the the DET crl-16378 223 15 “ " PUNCT crl-16378 223 16 typical typical ADJ crl-16378 223 17 undergraduate undergraduate NOUN crl-16378 223 18 ” " PUNCT crl-16378 223 19 ) ) PUNCT crl-16378 223 20 we we PRON crl-16378 223 21 analyzed analyze VERB crl-16378 223 22 and and CCONJ crl-16378 223 23 described describe VERB crl-16378 223 24 the the DET crl-16378 223 25 patterns pattern NOUN crl-16378 223 26 in in ADP crl-16378 223 27 our our PRON crl-16378 223 28 primary primary ADJ crl-16378 223 29 set set NOUN crl-16378 223 30 of of ADP crl-16378 223 31 data datum NOUN crl-16378 223 32 before before ADP crl-16378 223 33 assigning assign VERB crl-16378 223 34 traits trait NOUN crl-16378 223 35 and and CCONJ crl-16378 223 36 user user NOUN crl-16378 223 37 statuses status NOUN crl-16378 223 38 , , PUNCT crl-16378 223 39 which which PRON crl-16378 223 40 we we PRON crl-16378 223 41 mapped map VERB crl-16378 223 42 against against ADP crl-16378 223 43 additional additional ADJ crl-16378 223 44 data datum NOUN crl-16378 223 45 sources source NOUN crl-16378 223 46 . . PUNCT crl-16378 224 1 it it PRON crl-16378 224 2 is be AUX crl-16378 224 3 certainly certainly ADV crl-16378 224 4 the the DET crl-16378 224 5 case case NOUN crl-16378 224 6 that that SCONJ crl-16378 224 7 our our PRON crl-16378 224 8 decisions decision NOUN crl-16378 224 9 to to PART crl-16378 224 10 describe describe VERB crl-16378 224 11 the the DET crl-16378 224 12 clusters cluster NOUN crl-16378 224 13 as as ADP crl-16378 224 14 faculty faculty NOUN crl-16378 224 15 , , PUNCT crl-16378 224 16 graduate graduate NOUN crl-16378 224 17 students student NOUN crl-16378 224 18 , , PUNCT crl-16378 224 19 or or CCONJ crl-16378 224 20 undergraduates undergraduate VERB crl-16378 224 21 likely likely ADV crl-16378 224 22 reflect reflect VERB crl-16378 224 23 prevailing prevail VERB crl-16378 224 24 assumptions assumption NOUN crl-16378 224 25 and and CCONJ crl-16378 224 26 mental mental ADJ crl-16378 224 27 models model NOUN crl-16378 224 28 about about ADP crl-16378 224 29 those those DET crl-16378 224 30 categories category NOUN crl-16378 224 31 , , PUNCT crl-16378 224 32 but but CCONJ crl-16378 224 33 our our PRON crl-16378 224 34 data data NOUN crl-16378 224 35 - - PUNCT crl-16378 224 36 driven drive VERB crl-16378 224 37 approach approach NOUN crl-16378 224 38 has have AUX crl-16378 224 39 tilted tilt VERB crl-16378 224 40 the the DET crl-16378 224 41 balance balance NOUN crl-16378 224 42 toward toward ADP crl-16378 224 43 a a DET crl-16378 224 44 grounded ground VERB crl-16378 224 45 theory theory NOUN crl-16378 224 46 model model NOUN crl-16378 224 47 for for ADP crl-16378 224 48 persona persona NOUN crl-16378 224 49 creation creation NOUN crl-16378 224 50 . . PUNCT crl-16378 225 1 invoking invoke VERB crl-16378 225 2 the the DET crl-16378 225 3 user user NOUN crl-16378 225 4 from from ADP crl-16378 225 5 data datum NOUN crl-16378 225 6 to to PART crl-16378 225 7 design design VERB crl-16378 225 8 635 635 NUM crl-16378 225 9 appendix appendix NOUN crl-16378 225 10 a a NOUN crl-16378 225 11 : : PUNCT crl-16378 225 12 coding code VERB crl-16378 225 13 instrument instrument NOUN crl-16378 225 14 1 1 NUM crl-16378 225 15 . . PROPN crl-16378 225 16 transcript transcript NOUN crl-16378 225 17 number number NOUN crl-16378 225 18 2 2 NUM crl-16378 225 19 . . PUNCT crl-16378 225 20 referring refer VERB crl-16378 225 21 url url PROPN crl-16378 225 22 ( ( PUNCT crl-16378 225 23 x x VERB crl-16378 225 24 - - NOUN crl-16378 225 25 axis axis ADJ crl-16378 225 26 ) ) PUNCT crl-16378 225 27 • • VERB crl-16378 225 28 – – PUNCT crl-16378 225 29 1 1 X crl-16378 225 30 : : PUNCT crl-16378 225 31 user user NOUN crl-16378 225 32 is be AUX crl-16378 225 33 on on ADP crl-16378 225 34 search search NOUN crl-16378 225 35 page page NOUN crl-16378 225 36 but but CCONJ crl-16378 225 37 has have AUX crl-16378 225 38 not not PART crl-16378 225 39 conducted conduct VERB crl-16378 225 40 a a DET crl-16378 225 41 search search NOUN crl-16378 225 42 • • NOUN crl-16378 225 43 0 0 NUM crl-16378 225 44 : : PUNCT crl-16378 225 45 user user NOUN crl-16378 225 46 is be AUX crl-16378 225 47 not not PART crl-16378 225 48 on on ADP crl-16378 225 49 a a DET crl-16378 225 50 search search NOUN crl-16378 225 51 page page NOUN crl-16378 225 52 or or CCONJ crl-16378 225 53 url url ADJ crl-16378 225 54 unknown unknown ADJ crl-16378 225 55 • • PROPN crl-16378 225 56 +1 +1 NOUN crl-16378 225 57 : : PUNCT crl-16378 225 58 user user NOUN crl-16378 225 59 has have AUX crl-16378 225 60 done do VERB crl-16378 225 61 a a DET crl-16378 225 62 search search NOUN crl-16378 225 63 content content NOUN crl-16378 225 64 – – PUNCT crl-16378 225 65 1 1 NUM crl-16378 225 66 0 0 NUM crl-16378 225 67 +1 +1 NOUN crl-16378 225 68 access access NOUN crl-16378 225 69 3 3 NUM crl-16378 225 70 . . PUNCT crl-16378 225 71 familiarity familiarity NOUN crl-16378 225 72 with with ADP crl-16378 225 73 resources resource NOUN crl-16378 225 74 and and CCONJ crl-16378 225 75 services service NOUN crl-16378 225 76 ( ( PUNCT crl-16378 225 77 x x VERB crl-16378 225 78 - - NOUN crl-16378 225 79 axis axis ADJ crl-16378 225 80 ) ) PUNCT crl-16378 225 81 • • ADJ crl-16378 225 82 – – PUNCT crl-16378 225 83 2 2 NUM crl-16378 225 84 user user NOUN crl-16378 225 85 does do AUX crl-16378 225 86 n’t not PART crl-16378 225 87 know know VERB crl-16378 225 88 where where SCONJ crl-16378 225 89 to to PART crl-16378 225 90 begin begin VERB crl-16378 225 91 ; ; PUNCT crl-16378 225 92 needs need VERB crl-16378 225 93 help help VERB crl-16378 225 94 getting getting AUX crl-16378 225 95 oriented orient VERB crl-16378 225 96 as as ADV crl-16378 225 97 well well ADV crl-16378 225 98 as as ADP crl-16378 225 99 content content NOUN crl-16378 225 100 - - PUNCT crl-16378 225 101 based base VERB crl-16378 225 102 recommendations recommendation NOUN crl-16378 225 103 • • VERB crl-16378 225 104 – – PUNCT crl-16378 225 105 1 1 NUM crl-16378 225 106 user user NOUN crl-16378 225 107 has have VERB crl-16378 225 108 a a DET crl-16378 225 109 sense sense NOUN crl-16378 225 110 of of ADP crl-16378 225 111 how how SCONJ crl-16378 225 112 to to PART crl-16378 225 113 engage engage VERB crl-16378 225 114 with with ADP crl-16378 225 115 the the DET crl-16378 225 116 site site NOUN crl-16378 225 117 but but CCONJ crl-16378 225 118 requires require VERB crl-16378 225 119 assistance assistance NOUN crl-16378 225 120 discerning discern VERB crl-16378 225 121 appropriate appropriate ADJ crl-16378 225 122 resources resource NOUN crl-16378 225 123 • • VERB crl-16378 225 124 0 0 NUM crl-16378 225 125 user user NOUN crl-16378 225 126 ’s ’s PART crl-16378 225 127 level level NOUN crl-16378 225 128 of of ADP crl-16378 225 129 familiarity familiarity NOUN crl-16378 225 130 with with ADP crl-16378 225 131 resources resource NOUN crl-16378 225 132 and and CCONJ crl-16378 225 133 services service NOUN crl-16378 225 134 is be AUX crl-16378 225 135 not not PART crl-16378 225 136 discernible discernible ADJ crl-16378 225 137 • • NUM crl-16378 225 138 +1 +1 NOUN crl-16378 225 139 user user NOUN crl-16378 225 140 demonstrates demonstrate VERB crl-16378 225 141 awareness awareness NOUN crl-16378 225 142 of of ADP crl-16378 225 143 library library NOUN crl-16378 225 144 catalog catalog NOUN crl-16378 225 145 and and CCONJ crl-16378 225 146 well well ADV crl-16378 225 147 - - PUNCT crl-16378 225 148 known know VERB crl-16378 225 149 databases database NOUN crl-16378 225 150 • • VERB crl-16378 225 151 +2 +2 PROPN crl-16378 225 152 user user NOUN crl-16378 225 153 demonstrates demonstrate VERB crl-16378 225 154 advanced advanced ADJ crl-16378 225 155 awareness awareness NOUN crl-16378 225 156 / / SYM crl-16378 225 157 facility facility NOUN crl-16378 225 158 with with ADP crl-16378 225 159 our our PRON crl-16378 225 160 tools tool NOUN crl-16378 225 161 ( ( PUNCT crl-16378 225 162 cited cite VERB crl-16378 225 163 reference reference NOUN crl-16378 225 164 analysis analysis NOUN crl-16378 225 165 ; ; PUNCT crl-16378 225 166 bibliographic bibliographic ADJ crl-16378 225 167 management management NOUN crl-16378 225 168 tools tool NOUN crl-16378 225 169 ; ; PUNCT crl-16378 225 170 dissertations dissertation NOUN crl-16378 225 171 , , PUNCT crl-16378 225 172 etc etc X crl-16378 225 173 ) ) PUNCT crl-16378 225 174 content content NOUN crl-16378 225 175 – – PUNCT crl-16378 225 176 2 2 NUM crl-16378 225 177 – – SYM crl-16378 225 178 1 1 NUM crl-16378 225 179 0 0 NUM crl-16378 225 180 +1 +1 NOUN crl-16378 225 181 +2 +2 NOUN crl-16378 225 182 access access NOUN crl-16378 225 183 4 4 NUM crl-16378 225 184 . . NUM crl-16378 225 185 capability capability NOUN crl-16378 225 186 of of ADP crl-16378 225 187 accessing access VERB crl-16378 225 188 and and CCONJ crl-16378 225 189 understanding understand VERB crl-16378 225 190 resources resource NOUN crl-16378 225 191 and/or and/or CCONJ crl-16378 225 192 willingness willingness NOUN crl-16378 225 193 to to PART crl-16378 225 194 engage engage VERB crl-16378 225 195 with with ADP crl-16378 225 196 process process NOUN crl-16378 225 197 ( ( PUNCT crl-16378 225 198 y y NOUN crl-16378 225 199 - - PUNCT crl-16378 225 200 axis axi VERB crl-16378 225 201 ) ) PUNCT crl-16378 225 202 • • VERB crl-16378 225 203 – – PUNCT crl-16378 225 204 3 3 NUM crl-16378 225 205 : : PUNCT crl-16378 225 206 user user NOUN crl-16378 225 207 asks ask VERB crl-16378 225 208 for for ADP crl-16378 225 209 or or CCONJ crl-16378 225 210 enthusiastically enthusiastically ADV crl-16378 225 211 accepts accept VERB crl-16378 225 212 instruction instruction NOUN crl-16378 225 213 ; ; PUNCT crl-16378 225 214 demonstrates demonstrate VERB crl-16378 225 215 strong strong ADJ crl-16378 225 216 desire desire NOUN crl-16378 225 217 to to PART crl-16378 225 218 understand understand VERB crl-16378 225 219 how how SCONJ crl-16378 225 220 tools tool NOUN crl-16378 225 221 / / SYM crl-16378 225 222 resources resource NOUN crl-16378 225 223 work work VERB crl-16378 225 224 • • NUM crl-16378 225 225 – – PUNCT crl-16378 225 226 2 2 X crl-16378 225 227 : : PUNCT crl-16378 225 228 user user NOUN crl-16378 225 229 accepts accept VERB crl-16378 225 230 instruction instruction NOUN crl-16378 225 231 willingly willingly ADV crl-16378 225 232 or or CCONJ crl-16378 225 233 gratefully gratefully ADV crl-16378 225 234 but but CCONJ crl-16378 225 235 did do AUX crl-16378 225 236 n’t not PART crl-16378 225 237 seek seek VERB crl-16378 225 238 it it PRON crl-16378 225 239 out out ADP crl-16378 225 240 explicitly explicitly ADV crl-16378 225 241 ( ( PUNCT crl-16378 225 242 or or CCONJ crl-16378 225 243 know know VERB crl-16378 225 244 that that SCONJ crl-16378 225 245 it it PRON crl-16378 225 246 was be AUX crl-16378 225 247 an an DET crl-16378 225 248 option option NOUN crl-16378 225 249 ) ) PUNCT crl-16378 225 250 • • VERB crl-16378 225 251 – – PUNCT crl-16378 225 252 1 1 X crl-16378 225 253 : : PUNCT crl-16378 225 254 user user NOUN crl-16378 225 255 accepts accept VERB crl-16378 225 256 instruction instruction NOUN crl-16378 225 257 but but CCONJ crl-16378 225 258 with with ADP crl-16378 225 259 little little ADJ crl-16378 225 260 indication indication NOUN crl-16378 225 261 that that SCONJ crl-16378 225 262 he he PRON crl-16378 225 263 / / SYM crl-16378 225 264 she she PRON crl-16378 225 265 will will AUX crl-16378 225 266 make make VERB crl-16378 225 267 use use NOUN crl-16378 225 268 of of ADP crl-16378 225 269 new new ADJ crl-16378 225 270 knowledge knowledge NOUN crl-16378 225 271 in in ADP crl-16378 225 272 the the DET crl-16378 225 273 future future NOUN crl-16378 225 274 • • PROPN crl-16378 225 275 0 0 NUM crl-16378 225 276 : : PUNCT crl-16378 225 277 user user NOUN crl-16378 225 278 ’s ’s PART crl-16378 225 279 attitude attitude NOUN crl-16378 225 280 toward toward ADP crl-16378 225 281 instruction instruction NOUN crl-16378 225 282 / / SYM crl-16378 225 283 knowing know VERB crl-16378 225 284 how how SCONJ crl-16378 225 285 things thing NOUN crl-16378 225 286 work work VERB crl-16378 225 287 is be AUX crl-16378 225 288 not not PART crl-16378 225 289 discernible discernible ADJ crl-16378 225 290 • • ADJ crl-16378 225 291 +1 +1 NOUN crl-16378 225 292 : : PUNCT crl-16378 225 293 user user NOUN crl-16378 225 294 accepts accept VERB crl-16378 225 295 instruction instruction NOUN crl-16378 225 296 as as ADP crl-16378 225 297 a a DET crl-16378 225 298 means means NOUN crl-16378 225 299 to to ADP crl-16378 225 300 an an DET crl-16378 225 301 end end NOUN crl-16378 225 302 , , PUNCT crl-16378 225 303 possibly possibly ADV crl-16378 225 304 with with ADP crl-16378 225 305 reluctance reluctance NOUN crl-16378 225 306 • • NUM crl-16378 225 307 +2 +2 NOUN crl-16378 225 308 : : PUNCT crl-16378 225 309 user user NOUN crl-16378 225 310 demonstrates demonstrate VERB crl-16378 225 311 some some DET crl-16378 225 312 reluctance reluctance NOUN crl-16378 225 313 to to PART crl-16378 225 314 engage engage VERB crl-16378 225 315 in in ADP crl-16378 225 316 research research NOUN crl-16378 225 317 process process NOUN crl-16378 225 318 or or CCONJ crl-16378 225 319 learn learn VERB crl-16378 225 320 how how SCONJ crl-16378 225 321 tools tool NOUN crl-16378 225 322 work work NOUN crl-16378 225 323 ; ; PUNCT crl-16378 225 324 may may AUX crl-16378 225 325 exhibit exhibit VERB crl-16378 225 326 impatience impatience NOUN crl-16378 225 327 • • VERB crl-16378 225 328 +3 +3 NOUN crl-16378 225 329 : : PUNCT crl-16378 225 330 user user NOUN crl-16378 225 331 asks ask VERB crl-16378 225 332 for for SCONJ crl-16378 225 333 librarian librarian NOUN crl-16378 225 334 to to PART crl-16378 225 335 do do VERB crl-16378 225 336 research research NOUN crl-16378 225 337 or or CCONJ crl-16378 225 338 gather gather VERB crl-16378 225 339 documents document NOUN crl-16378 225 340 on on ADP crl-16378 225 341 his his PRON crl-16378 225 342 / / SYM crl-16378 225 343 her her PRON crl-16378 225 344 behalf behalf NOUN crl-16378 225 345 ; ; PUNCT crl-16378 225 346 demonstrates demonstrate VERB crl-16378 225 347 no no DET crl-16378 225 348 interest interest NOUN crl-16378 225 349 in in ADP crl-16378 225 350 understanding understanding NOUN crl-16378 225 351 tools tool NOUN crl-16378 225 352 or or CCONJ crl-16378 225 353 process process VERB crl-16378 225 354 636 636 NUM crl-16378 225 355 college college NOUN crl-16378 225 356 & & CCONJ crl-16378 225 357 research research PROPN crl-16378 225 358 libraries library NOUN crl-16378 225 359 september september PROPN crl-16378 225 360 2014 2014 NUM crl-16378 225 361 extrinsic extrinsic PROPN crl-16378 225 362 +3 +3 PROPN crl-16378 225 363 +2 +2 PROPN crl-16378 225 364 +1 +1 PROPN crl-16378 225 365 0 0 NUM crl-16378 225 366 – – SYM crl-16378 225 367 1 1 NUM crl-16378 225 368 – – SYM crl-16378 225 369 2 2 NUM crl-16378 225 370 – – SYM crl-16378 225 371 3 3 NUM crl-16378 225 372 intrinsic intrinsic ADJ crl-16378 225 373 5 5 NUM crl-16378 225 374 . . NUM crl-16378 225 375 origin origin NOUN crl-16378 225 376 of of ADP crl-16378 225 377 user user NOUN crl-16378 225 378 ’s ’s PART crl-16378 225 379 information information NOUN crl-16378 225 380 needs need NOUN crl-16378 225 381 , , PUNCT crl-16378 225 382 if if SCONJ crl-16378 225 383 discernible discernible ADJ crl-16378 225 384 ( ( PUNCT crl-16378 225 385 y y PROPN crl-16378 225 386 axis axis PROPN crl-16378 225 387 ) ) PUNCT crl-16378 225 388 • • VERB crl-16378 225 389 – – PUNCT crl-16378 225 390 2 2 NUM crl-16378 225 391 : : PUNCT crl-16378 225 392 self self NOUN crl-16378 225 393 - - PUNCT crl-16378 225 394 directed direct VERB crl-16378 225 395 , , PUNCT crl-16378 225 396 comes come VERB crl-16378 225 397 from from ADP crl-16378 225 398 within within ADV crl-16378 225 399 ; ; PUNCT crl-16378 225 400 user user NOUN crl-16378 225 401 demonstrates demonstrate VERB crl-16378 225 402 strong strong ADJ crl-16378 225 403 degree degree NOUN crl-16378 225 404 of of ADP crl-16378 225 405 interest interest NOUN crl-16378 225 406 in in ADP crl-16378 225 407 project project NOUN crl-16378 225 408 with with ADP crl-16378 225 409 no no DET crl-16378 225 410 indication indication NOUN crl-16378 225 411 that that SCONJ crl-16378 225 412 it it PRON crl-16378 225 413 is be AUX crl-16378 225 414 connected connect VERB crl-16378 225 415 to to ADP crl-16378 225 416 an an DET crl-16378 225 417 assignment assignment NOUN crl-16378 225 418 or or CCONJ crl-16378 225 419 task task NOUN crl-16378 225 420 or or CCONJ crl-16378 225 421 to to ADP crl-16378 225 422 goals goal NOUN crl-16378 225 423 related relate VERB crl-16378 225 424 to to ADP crl-16378 225 425 p p NOUN crl-16378 225 426 & & CCONJ crl-16378 225 427 t t PROPN crl-16378 225 428 • • X crl-16378 225 429 – – PUNCT crl-16378 225 430 1 1 NUM crl-16378 225 431 : : PUNCT crl-16378 225 432 project project NOUN crl-16378 225 433 is be AUX crl-16378 225 434 self self NOUN crl-16378 225 435 - - PUNCT crl-16378 225 436 directed direct VERB crl-16378 225 437 to to ADP crl-16378 225 438 a a DET crl-16378 225 439 degree degree NOUN crl-16378 225 440 ; ; PUNCT crl-16378 225 441 user user NOUN crl-16378 225 442 is be AUX crl-16378 225 443 very very ADV crl-16378 225 444 engaged engaged ADJ crl-16378 225 445 but but CCONJ crl-16378 225 446 work work NOUN crl-16378 225 447 is be AUX crl-16378 225 448 related relate VERB crl-16378 225 449 to to ADP crl-16378 225 450 standard standard ADJ crl-16378 225 451 task task NOUN crl-16378 225 452 like like ADP crl-16378 225 453 thesis thesis NOUN crl-16378 225 454 , , PUNCT crl-16378 225 455 dissertation dissertation NOUN crl-16378 225 456 , , PUNCT crl-16378 225 457 or or CCONJ crl-16378 225 458 p p NOUN crl-16378 225 459 & & CCONJ crl-16378 225 460 t t PROPN crl-16378 225 461 goals goal NOUN crl-16378 225 462 • • VERB crl-16378 225 463 0 0 NUM crl-16378 225 464 : : PUNCT crl-16378 225 465 origin origin NOUN crl-16378 225 466 is be AUX crl-16378 225 467 not not PART crl-16378 225 468 discernible discernible ADJ crl-16378 225 469 • • ADJ crl-16378 225 470 +1 +1 NOUN crl-16378 225 471 : : PUNCT crl-16378 225 472 project project NOUN crl-16378 225 473 has have AUX crl-16378 225 474 been be AUX crl-16378 225 475 assigned assign VERB crl-16378 225 476 by by ADP crl-16378 225 477 someone someone PRON crl-16378 225 478 else else ADV crl-16378 225 479 ( ( PUNCT crl-16378 225 480 boss boss NOUN crl-16378 225 481 / / SYM crl-16378 225 482 prof prof PROPN crl-16378 225 483 / / SYM crl-16378 225 484 etc etc X crl-16378 225 485 ) ) PUNCT crl-16378 225 486 but but CCONJ crl-16378 225 487 user user NOUN crl-16378 225 488 shows show VERB crl-16378 225 489 mild mild ADJ crl-16378 225 490 interest interest NOUN crl-16378 225 491 in in ADP crl-16378 225 492 process process NOUN crl-16378 225 493 and/or and/or CCONJ crl-16378 225 494 subject subject ADJ crl-16378 225 495 / / SYM crl-16378 225 496 topic topic NOUN crl-16378 225 497 • • NOUN crl-16378 225 498 +2 +2 NOUN crl-16378 225 499 : : PUNCT crl-16378 225 500 project project NOUN crl-16378 225 501 has have AUX crl-16378 225 502 been be AUX crl-16378 225 503 assigned assign VERB crl-16378 225 504 by by ADP crl-16378 225 505 someone someone PRON crl-16378 225 506 else else ADV crl-16378 225 507 ( ( PUNCT crl-16378 225 508 boss boss NOUN crl-16378 225 509 / / SYM crl-16378 225 510 prof prof PROPN crl-16378 225 511 / / SYM crl-16378 225 512 etc etc X crl-16378 225 513 ) ) PUNCT crl-16378 225 514 and and CCONJ crl-16378 225 515 user user NOUN crl-16378 225 516 makes make VERB crl-16378 225 517 clear clear ADJ crl-16378 225 518 that that SCONJ crl-16378 225 519 he he PRON crl-16378 225 520 / / SYM crl-16378 225 521 she she PRON crl-16378 225 522 is be AUX crl-16378 225 523 doing do VERB crl-16378 225 524 it it PRON crl-16378 225 525 because because SCONJ crl-16378 225 526 he he PRON crl-16378 225 527 / / SYM crl-16378 225 528 she she PRON crl-16378 225 529 has have VERB crl-16378 225 530 to to PART crl-16378 225 531 extrinsic extrinsic VERB crl-16378 225 532 +2 +2 PROPN crl-16378 225 533 +1 +1 NOUN crl-16378 225 534 0 0 NUM crl-16378 225 535 – – SYM crl-16378 225 536 1 1 NUM crl-16378 225 537 – – SYM crl-16378 225 538 2 2 NUM crl-16378 225 539 intrinsic intrinsic ADJ crl-16378 225 540 6 6 NUM crl-16378 225 541 . . PUNCT crl-16378 225 542 reference reference NOUN crl-16378 225 543 or or CCONJ crl-16378 225 544 directional directional ADJ crl-16378 225 545 � � NOUN crl-16378 225 546 reference reference NOUN crl-16378 225 547 � � NOUN crl-16378 225 548 directional directional ADJ crl-16378 225 549 invoking invoke VERB crl-16378 225 550 the the DET crl-16378 225 551 user user NOUN crl-16378 225 552 from from ADP crl-16378 225 553 data datum NOUN crl-16378 225 554 to to PART crl-16378 225 555 design design VERB crl-16378 225 556 637 637 NUM crl-16378 225 557 7 7 NUM crl-16378 225 558 . . NUM crl-16378 225 559 answer answer NOUN crl-16378 225 560 if if SCONJ crl-16378 225 561 reference reference NOUN crl-16378 225 562 is be AUX crl-16378 225 563 selected select VERB crl-16378 225 564 if if SCONJ crl-16378 225 565 reference reference NOUN crl-16378 225 566 � � NOUN crl-16378 225 567 research research NOUN crl-16378 225 568 strategies strategy NOUN crl-16378 225 569 and and CCONJ crl-16378 225 570 recommendations recommendation NOUN crl-16378 225 571 ( ( PUNCT crl-16378 225 572 -1 -1 INTJ crl-16378 225 573 on on ADP crl-16378 225 574 x x PUNCT crl-16378 225 575 axis axis PROPN crl-16378 225 576 ) ) PUNCT crl-16378 225 577 � � NOUN crl-16378 225 578 research research NOUN crl-16378 225 579 strategies strategy NOUN crl-16378 225 580 and and CCONJ crl-16378 225 581 recommendations recommendation NOUN crl-16378 225 582 ( ( PUNCT crl-16378 225 583 -1 -1 NOUN crl-16378 225 584 on on ADP crl-16378 225 585 y y PROPN crl-16378 225 586 axis axis PROPN crl-16378 225 587 ) ) PUNCT crl-16378 225 588 � � NOUN crl-16378 225 589 find find VERB crl-16378 225 590 known know VERB crl-16378 225 591 item item NOUN crl-16378 225 592 ( ( PUNCT crl-16378 225 593 +1 +1 NOUN crl-16378 225 594 on on ADP crl-16378 225 595 x x PUNCT crl-16378 225 596 axis axis PROPN crl-16378 225 597 ) ) PUNCT crl-16378 225 598 � � X crl-16378 225 599 meaningful meaningful ADJ crl-16378 225 600 policy policy NOUN crl-16378 225 601 advisement advisement NOUN crl-16378 225 602 ( ( PUNCT crl-16378 225 603 -1 -1 INTJ crl-16378 225 604 on on ADP crl-16378 225 605 y y PROPN crl-16378 225 606 axis axis PROPN crl-16378 225 607 ) ) PUNCT crl-16378 225 608 � � X crl-16378 225 609 meaningful meaningful ADJ crl-16378 225 610 policy policy NOUN crl-16378 225 611 advisement advisement NOUN crl-16378 225 612 ( ( PUNCT crl-16378 225 613 +1 +1 NOUN crl-16378 225 614 on on ADP crl-16378 225 615 x x PUNCT crl-16378 225 616 axis axis PROPN crl-16378 225 617 ) ) PUNCT crl-16378 225 618 � � X crl-16378 225 619 technical technical ADJ crl-16378 225 620 troubleshooting troubleshooting NOUN crl-16378 225 621 ( ( PUNCT crl-16378 225 622 +1 +1 NOUN crl-16378 225 623 on on ADP crl-16378 225 624 x x PUNCT crl-16378 225 625 axis axis PROPN crl-16378 225 626 ) ) PUNCT crl-16378 225 627 � � NOUN crl-16378 225 628 subject subject NOUN crl-16378 225 629 specific specific ADJ crl-16378 225 630 help help NOUN crl-16378 225 631 ( ( PUNCT crl-16378 225 632 -1 -1 INTJ crl-16378 225 633 on on ADP crl-16378 225 634 x x SYM crl-16378 225 635 axis axis PROPN crl-16378 225 636 ) ) PUNCT crl-16378 225 637 � � NOUN crl-16378 225 638 default default NOUN crl-16378 225 639 point point NOUN crl-16378 225 640 toward toward ADP crl-16378 225 641 intrinsic intrinsic ADJ crl-16378 225 642 ( ( PUNCT crl-16378 225 643 -1 -1 NOUN crl-16378 225 644 on on ADP crl-16378 225 645 y y PROPN crl-16378 225 646 axis axis PROPN crl-16378 225 647 ) ) PUNCT crl-16378 226 1 8 8 X crl-16378 226 2 . . X crl-16378 226 3 answer answer VERB crl-16378 226 4 if if SCONJ crl-16378 226 5 directional directional ADJ crl-16378 226 6 is be AUX crl-16378 226 7 selected select VERB crl-16378 226 8 if if SCONJ crl-16378 226 9 directional directional ADJ crl-16378 226 10 � � X crl-16378 226 11 physical physical ADJ crl-16378 226 12 space space NOUN crl-16378 226 13 / / SYM crl-16378 226 14 library library NOUN crl-16378 226 15 as as ADP crl-16378 226 16 place place NOUN crl-16378 226 17 ( ( PUNCT crl-16378 226 18 +1 +1 NOUN crl-16378 226 19 on on ADP crl-16378 226 20 x x PUNCT crl-16378 226 21 axis axis PROPN crl-16378 226 22 ) ) PUNCT crl-16378 226 23 � � X crl-16378 226 24 quick quick ADJ crl-16378 226 25 basic basic ADJ crl-16378 226 26 question question NOUN crl-16378 226 27 re re ADP crl-16378 226 28 hours hour NOUN crl-16378 226 29 / / SYM crl-16378 226 30 access access NOUN crl-16378 226 31 / / SYM crl-16378 226 32 etc etc X crl-16378 226 33 ( ( PUNCT crl-16378 226 34 0 0 NUM crl-16378 226 35 on on ADP crl-16378 226 36 x x PUNCT crl-16378 226 37 axis axis PROPN crl-16378 226 38 ) ) PUNCT crl-16378 226 39 � � X crl-16378 226 40 quick quick ADJ crl-16378 226 41 basic basic ADJ crl-16378 226 42 question question NOUN crl-16378 226 43 re re ADP crl-16378 226 44 hours hour NOUN crl-16378 226 45 / / SYM crl-16378 226 46 access access NOUN crl-16378 226 47 / / SYM crl-16378 226 48 etc etc X crl-16378 226 49 ( ( PUNCT crl-16378 226 50 0 0 NUM crl-16378 226 51 on on ADP crl-16378 226 52 y y PROPN crl-16378 226 53 axis axis PROPN crl-16378 226 54 ) ) PUNCT crl-16378 226 55 � � NOUN crl-16378 226 56 transfer transfer NOUN crl-16378 226 57 / / SYM crl-16378 226 58 referral referral NOUN crl-16378 226 59 to to ADP crl-16378 226 60 person person NOUN crl-16378 226 61 or or CCONJ crl-16378 226 62 point point NOUN crl-16378 226 63 of of ADP crl-16378 226 64 service service NOUN crl-16378 226 65 ( ( PUNCT crl-16378 226 66 -1 -1 INTJ crl-16378 226 67 on on ADP crl-16378 226 68 x x PUNCT crl-16378 226 69 axis axis PROPN crl-16378 226 70 ) ) PUNCT crl-16378 226 71 appendix appendix PROPN crl-16378 226 72 b b PROPN crl-16378 226 73 : : PUNCT crl-16378 226 74 rationale rationale NOUN crl-16378 226 75 for for ADP crl-16378 226 76 coding code VERB crl-16378 226 77 instrument instrument NOUN crl-16378 226 78 1 1 NUM crl-16378 226 79 . . PROPN crl-16378 226 80 transcript transcript NOUN crl-16378 226 81 number number NOUN crl-16378 226 82 enter enter VERB crl-16378 226 83 transcript transcript NOUN crl-16378 226 84 number number NOUN crl-16378 226 85 and and CCONJ crl-16378 226 86 coder coder VERB crl-16378 226 87 initials initial NOUN crl-16378 226 88 2 2 NUM crl-16378 226 89 . . PUNCT crl-16378 226 90 referring refer VERB crl-16378 226 91 url url PROPN crl-16378 226 92 axis axis PROPN crl-16378 226 93 : : PUNCT crl-16378 226 94 x x PROPN crl-16378 226 95 ( ( PUNCT crl-16378 226 96 content content NOUN crl-16378 226 97 - - PUNCT crl-16378 226 98 access access NOUN crl-16378 226 99 ) ) PUNCT crl-16378 226 100 observable observable ADJ crl-16378 226 101 criteria criterion NOUN crl-16378 226 102 : : PUNCT crl-16378 226 103 user user NOUN crl-16378 226 104 ’s ’s PART crl-16378 226 105 location location NOUN crl-16378 226 106 on on ADP crl-16378 226 107 library library NOUN crl-16378 226 108 website website NOUN crl-16378 226 109 coupled couple VERB crl-16378 226 110 with with ADP crl-16378 226 111 presence presence NOUN crl-16378 226 112 or or CCONJ crl-16378 226 113 absence absence NOUN crl-16378 226 114 of of ADP crl-16378 226 115 search search NOUN crl-16378 226 116 at at ADP crl-16378 226 117 the the DET crl-16378 226 118 time time NOUN crl-16378 226 119 the the DET crl-16378 226 120 aal aal PROPN crl-16378 226 121 conversation conversation NOUN crl-16378 226 122 is be AUX crl-16378 226 123 initiated initiate VERB crl-16378 226 124 . . PUNCT crl-16378 227 1 assumptions assumption NOUN crl-16378 227 2 : : PUNCT crl-16378 227 3 users user NOUN crl-16378 227 4 who who PRON crl-16378 227 5 have have AUX crl-16378 227 6 spent spend VERB crl-16378 227 7 time time NOUN crl-16378 227 8 searching search VERB crl-16378 227 9 on on ADP crl-16378 227 10 their their PRON crl-16378 227 11 own own ADJ crl-16378 227 12 will will AUX crl-16378 227 13 be be AUX crl-16378 227 14 likely likely ADJ crl-16378 227 15 to to PART crl-16378 227 16 have have VERB crl-16378 227 17 access access NOUN crl-16378 227 18 questions question NOUN crl-16378 227 19 ; ; PUNCT crl-16378 227 20 that that PRON crl-16378 227 21 is is ADV crl-16378 227 22 , , PUNCT crl-16378 227 23 they they PRON crl-16378 227 24 will will AUX crl-16378 227 25 initiate initiate VERB crl-16378 227 26 reference reference NOUN crl-16378 227 27 transactions transaction NOUN crl-16378 227 28 when when SCONJ crl-16378 227 29 they they PRON crl-16378 227 30 need need VERB crl-16378 227 31 assistance assistance NOUN crl-16378 227 32 accessing access VERB crl-16378 227 33 a a DET crl-16378 227 34 particular particular ADJ crl-16378 227 35 resource resource NOUN crl-16378 227 36 or or CCONJ crl-16378 227 37 set set NOUN crl-16378 227 38 of of ADP crl-16378 227 39 resources resource NOUN crl-16378 227 40 . . PUNCT crl-16378 228 1 users user NOUN crl-16378 228 2 who who PRON crl-16378 228 3 have have AUX crl-16378 228 4 not not PART crl-16378 228 5 spent spend VERB crl-16378 228 6 time time NOUN crl-16378 228 7 searching search VERB crl-16378 228 8 on on ADP crl-16378 228 9 their their PRON crl-16378 228 10 own own ADJ crl-16378 228 11 when when SCONJ crl-16378 228 12 they they PRON crl-16378 228 13 ask ask VERB crl-16378 228 14 for for ADP crl-16378 228 15 help help NOUN crl-16378 228 16 are be AUX crl-16378 228 17 likely likely ADJ crl-16378 228 18 to to PART crl-16378 228 19 need need VERB crl-16378 228 20 content content NOUN crl-16378 228 21 - - PUNCT crl-16378 228 22 based base VERB crl-16378 228 23 assistance assistance NOUN crl-16378 228 24 ( ( PUNCT crl-16378 228 25 for for ADP crl-16378 228 26 example example NOUN crl-16378 228 27 , , PUNCT crl-16378 228 28 database database NOUN crl-16378 228 29 recommendations recommendation NOUN crl-16378 228 30 or or CCONJ crl-16378 228 31 help help VERB crl-16378 228 32 forming form VERB crl-16378 228 33 search search NOUN crl-16378 228 34 strategies strategy NOUN crl-16378 228 35 ) ) PUNCT crl-16378 228 36 . . PUNCT crl-16378 229 1 exceptions exception NOUN crl-16378 229 2 : : PUNCT crl-16378 229 3 some some DET crl-16378 229 4 users user NOUN crl-16378 229 5 may may AUX crl-16378 229 6 request request VERB crl-16378 229 7 content content NOUN crl-16378 229 8 - - PUNCT crl-16378 229 9 based base VERB crl-16378 229 10 help help NOUN crl-16378 229 11 after after ADP crl-16378 229 12 working work VERB crl-16378 229 13 on on ADP crl-16378 229 14 their their PRON crl-16378 229 15 own own ADJ crl-16378 229 16 ; ; PUNCT crl-16378 229 17 these these DET crl-16378 229 18 users user NOUN crl-16378 229 19 may may AUX crl-16378 229 20 be be AUX crl-16378 229 21 reluctant reluctant ADJ crl-16378 229 22 to to PART crl-16378 229 23 ask ask VERB crl-16378 229 24 for for ADP crl-16378 229 25 help help NOUN crl-16378 229 26 initially initially ADV crl-16378 229 27 or or CCONJ crl-16378 229 28 just just ADV crl-16378 229 29 used use VERB crl-16378 229 30 to to ADP crl-16378 229 31 finding find VERB crl-16378 229 32 what what PRON crl-16378 229 33 they they PRON crl-16378 229 34 need need VERB crl-16378 229 35 on on ADP crl-16378 229 36 their their PRON crl-16378 229 37 own own ADJ crl-16378 229 38 . . PUNCT crl-16378 230 1 some some DET crl-16378 230 2 users user NOUN crl-16378 230 3 who who PRON crl-16378 230 4 need need VERB crl-16378 230 5 help help NOUN crl-16378 230 6 with with ADP crl-16378 230 7 access access NOUN crl-16378 230 8 to to ADP crl-16378 230 9 a a DET crl-16378 230 10 particular particular ADJ crl-16378 230 11 tool tool NOUN crl-16378 230 12 will will AUX crl-16378 230 13 not not PART crl-16378 230 14 say say VERB crl-16378 230 15 so so ADV crl-16378 230 16 when when SCONJ crl-16378 230 17 they they PRON crl-16378 230 18 initially initially ADV crl-16378 230 19 phrase phrase VERB crl-16378 230 20 their their PRON crl-16378 230 21 questions question NOUN crl-16378 230 22 . . PUNCT crl-16378 231 1 instead instead ADV crl-16378 231 2 , , PUNCT crl-16378 231 3 they they PRON crl-16378 231 4 will will AUX crl-16378 231 5 present present VERB crl-16378 231 6 a a DET crl-16378 231 7 generic generic ADJ crl-16378 231 8 need need NOUN crl-16378 231 9 ( ( PUNCT crl-16378 231 10 asking ask VERB crl-16378 231 11 , , PUNCT crl-16378 231 12 for for ADP crl-16378 231 13 instance instance NOUN crl-16378 231 14 , , PUNCT crl-16378 231 15 “ " PUNCT crl-16378 231 16 how how SCONJ crl-16378 231 17 do do AUX crl-16378 231 18 i i PRON crl-16378 231 19 find find VERB crl-16378 231 20 books book NOUN crl-16378 231 21 about about ADP crl-16378 231 22 art art NOUN crl-16378 231 23 ? ? PUNCT crl-16378 231 24 ” " PUNCT crl-16378 231 25 ) ) PUNCT crl-16378 231 26 when when SCONJ crl-16378 231 27 they they PRON crl-16378 231 28 are be AUX crl-16378 231 29 looking look VERB crl-16378 231 30 for for ADP crl-16378 231 31 a a DET crl-16378 231 32 particular particular ADJ crl-16378 231 33 resource resource NOUN crl-16378 231 34 . . PUNCT crl-16378 232 1 3 3 X crl-16378 232 2 . . X crl-16378 232 3 level level NOUN crl-16378 232 4 of of ADP crl-16378 232 5 familiarity familiarity NOUN crl-16378 232 6 with with ADP crl-16378 232 7 resources resource NOUN crl-16378 232 8 and and CCONJ crl-16378 232 9 services service NOUN crl-16378 232 10 axis axis VERB crl-16378 232 11 : : PUNCT crl-16378 232 12 x x PROPN crl-16378 232 13 ( ( PUNCT crl-16378 232 14 content content NOUN crl-16378 232 15 - - PUNCT crl-16378 232 16 access access NOUN crl-16378 232 17 ) ) PUNCT crl-16378 232 18 observable observable ADJ crl-16378 232 19 criteria criterion NOUN crl-16378 232 20 : : PUNCT crl-16378 232 21 user user NOUN crl-16378 232 22 ’s ’s PART crl-16378 232 23 awareness awareness NOUN crl-16378 232 24 of of ADP crl-16378 232 25 and and CCONJ crl-16378 232 26 facility facility NOUN crl-16378 232 27 using use VERB crl-16378 232 28 library library NOUN crl-16378 232 29 resources resource NOUN crl-16378 232 30 . . PUNCT crl-16378 233 1 638 638 NUM crl-16378 233 2 college college PROPN crl-16378 233 3 & & CCONJ crl-16378 233 4 research research PROPN crl-16378 233 5 libraries library NOUN crl-16378 233 6 september september PROPN crl-16378 233 7 2014 2014 NUM crl-16378 233 8 assumptions assumption NOUN crl-16378 233 9 : : PUNCT crl-16378 233 10 users user NOUN crl-16378 233 11 who who PRON crl-16378 233 12 are be AUX crl-16378 233 13 not not PART crl-16378 233 14 very very ADV crl-16378 233 15 familiar familiar ADJ crl-16378 233 16 with with ADP crl-16378 233 17 library library NOUN crl-16378 233 18 resources resource NOUN crl-16378 233 19 will will AUX crl-16378 233 20 be be AUX crl-16378 233 21 likely likely ADJ crl-16378 233 22 to to PART crl-16378 233 23 need need VERB crl-16378 233 24 content content NOUN crl-16378 233 25 - - PUNCT crl-16378 233 26 based base VERB crl-16378 233 27 help help NOUN crl-16378 233 28 , , PUNCT crl-16378 233 29 such such ADJ crl-16378 233 30 as as ADP crl-16378 233 31 database database NOUN crl-16378 233 32 recommendations recommendation NOUN crl-16378 233 33 or or CCONJ crl-16378 233 34 assistance assistance NOUN crl-16378 233 35 forming form VERB crl-16378 233 36 search search NOUN crl-16378 233 37 strategies strategy NOUN crl-16378 233 38 . . PUNCT crl-16378 234 1 users user NOUN crl-16378 234 2 who who PRON crl-16378 234 3 are be AUX crl-16378 234 4 more more ADV crl-16378 234 5 advanced advanced ADJ crl-16378 234 6 or or CCONJ crl-16378 234 7 experienced experienced ADJ crl-16378 234 8 will will AUX crl-16378 234 9 likely likely ADV crl-16378 234 10 be be AUX crl-16378 234 11 asking ask VERB crl-16378 234 12 for for ADP crl-16378 234 13 access access NOUN crl-16378 234 14 - - PUNCT crl-16378 234 15 related relate VERB crl-16378 234 16 assistance assistance NOUN crl-16378 234 17 to to PART crl-16378 234 18 connect connect VERB crl-16378 234 19 the the DET crl-16378 234 20 dots dot NOUN crl-16378 234 21 of of ADP crl-16378 234 22 their their PRON crl-16378 234 23 research research NOUN crl-16378 234 24 . . PUNCT crl-16378 235 1 exceptions exception NOUN crl-16378 235 2 : : PUNCT crl-16378 235 3 some some DET crl-16378 235 4 advanced advanced ADJ crl-16378 235 5 users user NOUN crl-16378 235 6 ask ask VERB crl-16378 235 7 for for ADP crl-16378 235 8 content content NOUN crl-16378 235 9 - - PUNCT crl-16378 235 10 based base VERB crl-16378 235 11 help help NOUN crl-16378 235 12 , , PUNCT crl-16378 235 13 either either CCONJ crl-16378 235 14 out out ADP crl-16378 235 15 of of ADP crl-16378 235 16 learned learn VERB crl-16378 235 17 appreciation appreciation NOUN crl-16378 235 18 for for ADP crl-16378 235 19 librarian librarian ADJ crl-16378 235 20 expertise expertise NOUN crl-16378 235 21 or or CCONJ crl-16378 235 22 openness openness NOUN crl-16378 235 23 / / SYM crl-16378 235 24 willingness willingness NOUN crl-16378 235 25 to to PART crl-16378 235 26 collaborate collaborate VERB crl-16378 235 27 . . PUNCT crl-16378 236 1 some some DET crl-16378 236 2 users user NOUN crl-16378 236 3 who who PRON crl-16378 236 4 are be AUX crl-16378 236 5 able able ADJ crl-16378 236 6 to to PART crl-16378 236 7 easily easily ADV crl-16378 236 8 navigate navigate VERB crl-16378 236 9 the the DET crl-16378 236 10 site site NOUN crl-16378 236 11 may may AUX crl-16378 236 12 not not PART crl-16378 236 13 discern discern VERB crl-16378 236 14 differences difference NOUN crl-16378 236 15 between between ADP crl-16378 236 16 certain certain ADJ crl-16378 236 17 tools tool NOUN crl-16378 236 18 or or CCONJ crl-16378 236 19 resources resource NOUN crl-16378 236 20 . . PUNCT crl-16378 237 1 4 4 X crl-16378 237 2 . . X crl-16378 237 3 user user NOUN crl-16378 237 4 ’s ’s PART crl-16378 237 5 capability capability NOUN crl-16378 237 6 for for ADP crl-16378 237 7 accessing access VERB crl-16378 237 8 / / SYM crl-16378 237 9 understanding understand VERB crl-16378 237 10 library library NOUN crl-16378 237 11 resources resource NOUN crl-16378 237 12 & & CCONJ crl-16378 237 13 services service NOUN crl-16378 237 14 axis axis VERB crl-16378 237 15 : : PUNCT crl-16378 237 16 y y PROPN crl-16378 237 17 ( ( PUNCT crl-16378 237 18 intrinsic intrinsic ADJ crl-16378 237 19 - - PUNCT crl-16378 237 20 extrinsic extrinsic ADJ crl-16378 237 21 ) ) PUNCT crl-16378 237 22 observable observable ADJ crl-16378 237 23 criteria criterion NOUN crl-16378 237 24 that that SCONJ crl-16378 237 25 we we PRON crl-16378 237 26 are be AUX crl-16378 237 27 coding code VERB crl-16378 237 28 : : PUNCT crl-16378 237 29 user user NOUN crl-16378 237 30 ’s ’s PART crl-16378 237 31 level level NOUN crl-16378 237 32 of of ADP crl-16378 237 33 interest interest NOUN crl-16378 237 34 in in ADP crl-16378 237 35 learning learn VERB crl-16378 237 36 to to PART crl-16378 237 37 use use VERB crl-16378 237 38 and and CCONJ crl-16378 237 39 engage engage VERB crl-16378 237 40 with with ADP crl-16378 237 41 library library NOUN crl-16378 237 42 resources resource NOUN crl-16378 237 43 ( ( PUNCT crl-16378 237 44 that that ADV crl-16378 237 45 is is ADV crl-16378 237 46 , , PUNCT crl-16378 237 47 susceptibility susceptibility NOUN crl-16378 237 48 to to ADP crl-16378 237 49 instruction instruction NOUN crl-16378 237 50 ) ) PUNCT crl-16378 237 51 . . PUNCT crl-16378 238 1 assumptions assumption NOUN crl-16378 238 2 : : PUNCT crl-16378 238 3 users user NOUN crl-16378 238 4 who who PRON crl-16378 238 5 demonstrate demonstrate VERB crl-16378 238 6 interest interest NOUN crl-16378 238 7 and and CCONJ crl-16378 238 8 curiosity curiosity NOUN crl-16378 238 9 about about ADP crl-16378 238 10 functionality functionality NOUN crl-16378 238 11 and and CCONJ crl-16378 238 12 use use NOUN crl-16378 238 13 of of ADP crl-16378 238 14 library library NOUN crl-16378 238 15 resources resource NOUN crl-16378 238 16 are be AUX crl-16378 238 17 likely likely ADJ crl-16378 238 18 to to PART crl-16378 238 19 be be AUX crl-16378 238 20 more more ADV crl-16378 238 21 intrinsically intrinsically ADV crl-16378 238 22 motivated motivated ADJ crl-16378 238 23 ; ; PUNCT crl-16378 238 24 they they PRON crl-16378 238 25 will will AUX crl-16378 238 26 be be AUX crl-16378 238 27 conducting conduct VERB crl-16378 238 28 research research NOUN crl-16378 238 29 in in ADP crl-16378 238 30 a a DET crl-16378 238 31 long long ADJ crl-16378 238 32 - - PUNCT crl-16378 238 33 term term NOUN crl-16378 238 34 way way NOUN crl-16378 238 35 or or CCONJ crl-16378 238 36 for for ADP crl-16378 238 37 a a DET crl-16378 238 38 project project NOUN crl-16378 238 39 they they PRON crl-16378 238 40 are be AUX crl-16378 238 41 invested invest VERB crl-16378 238 42 in in ADP crl-16378 238 43 and and CCONJ crl-16378 238 44 will will AUX crl-16378 238 45 want want VERB crl-16378 238 46 to to PART crl-16378 238 47 increase increase VERB crl-16378 238 48 their their PRON crl-16378 238 49 fluency fluency NOUN crl-16378 238 50 with with ADP crl-16378 238 51 tools tool NOUN crl-16378 238 52 and and CCONJ crl-16378 238 53 systems system NOUN crl-16378 238 54 . . PUNCT crl-16378 239 1 these these DET crl-16378 239 2 users user NOUN crl-16378 239 3 will will AUX crl-16378 239 4 want want VERB crl-16378 239 5 to to PART crl-16378 239 6 feel feel VERB crl-16378 239 7 confident confident ADJ crl-16378 239 8 in in ADP crl-16378 239 9 their their PRON crl-16378 239 10 engagement engagement NOUN crl-16378 239 11 with with ADP crl-16378 239 12 library library NOUN crl-16378 239 13 tools tool NOUN crl-16378 239 14 . . PUNCT crl-16378 240 1 users user NOUN crl-16378 240 2 who who PRON crl-16378 240 3 demonstrate demonstrate VERB crl-16378 240 4 less less ADJ crl-16378 240 5 interest interest NOUN crl-16378 240 6 in in ADP crl-16378 240 7 knowing know VERB crl-16378 240 8 how how SCONJ crl-16378 240 9 library library NOUN crl-16378 240 10 tools tool NOUN crl-16378 240 11 work work NOUN crl-16378 240 12 or or CCONJ crl-16378 240 13 who who PRON crl-16378 240 14 make make VERB crl-16378 240 15 clear clear ADJ crl-16378 240 16 that that SCONJ crl-16378 240 17 they they PRON crl-16378 240 18 ’d ’d AUX crl-16378 240 19 like like VERB crl-16378 240 20 to to PART crl-16378 240 21 obtain obtain VERB crl-16378 240 22 research research NOUN crl-16378 240 23 materials material NOUN crl-16378 240 24 but but CCONJ crl-16378 240 25 do do AUX crl-16378 240 26 not not PART crl-16378 240 27 want want VERB crl-16378 240 28 or or CCONJ crl-16378 240 29 need need VERB crl-16378 240 30 to to PART crl-16378 240 31 know know VERB crl-16378 240 32 how how SCONJ crl-16378 240 33 to to PART crl-16378 240 34 do do VERB crl-16378 240 35 it it PRON crl-16378 240 36 themselves themselves PRON crl-16378 240 37 are be AUX crl-16378 240 38 more more ADV crl-16378 240 39 likely likely ADJ crl-16378 240 40 to to PART crl-16378 240 41 be be AUX crl-16378 240 42 extrinsically extrinsically ADV crl-16378 240 43 motivated motivate VERB crl-16378 240 44 . . PUNCT crl-16378 241 1 these these DET crl-16378 241 2 users user NOUN crl-16378 241 3 are be AUX crl-16378 241 4 likely likely ADV crl-16378 241 5 trying try VERB crl-16378 241 6 to to PART crl-16378 241 7 complete complete VERB crl-16378 241 8 assigned assign VERB crl-16378 241 9 tasks task NOUN crl-16378 241 10 and and CCONJ crl-16378 241 11 are be AUX crl-16378 241 12 not not PART crl-16378 241 13 necessarily necessarily ADV crl-16378 241 14 invested invest VERB crl-16378 241 15 in in ADP crl-16378 241 16 the the DET crl-16378 241 17 tasks task NOUN crl-16378 241 18 at at ADP crl-16378 241 19 hand hand NOUN crl-16378 241 20 . . PUNCT crl-16378 242 1 exceptions exception NOUN crl-16378 242 2 : : PUNCT crl-16378 242 3 some some DET crl-16378 242 4 users user NOUN crl-16378 242 5 are be AUX crl-16378 242 6 very very ADV crl-16378 242 7 motivated motivated ADJ crl-16378 242 8 and and CCONJ crl-16378 242 9 invested invest VERB crl-16378 242 10 in in ADP crl-16378 242 11 their their PRON crl-16378 242 12 work work NOUN crl-16378 242 13 but but CCONJ crl-16378 242 14 are be AUX crl-16378 242 15 not not PART crl-16378 242 16 interested interested ADJ crl-16378 242 17 in in ADP crl-16378 242 18 knowing know VERB crl-16378 242 19 how how SCONJ crl-16378 242 20 to to PART crl-16378 242 21 use use VERB crl-16378 242 22 library library NOUN crl-16378 242 23 tools tool NOUN crl-16378 242 24 and and CCONJ crl-16378 242 25 resources resource NOUN crl-16378 242 26 . . PUNCT crl-16378 243 1 some some DET crl-16378 243 2 users user NOUN crl-16378 243 3 may may AUX crl-16378 243 4 demonstrate demonstrate VERB crl-16378 243 5 interest interest NOUN crl-16378 243 6 or or CCONJ crl-16378 243 7 curiosity curiosity NOUN crl-16378 243 8 about about ADP crl-16378 243 9 the the DET crl-16378 243 10 library library NOUN crl-16378 243 11 search search NOUN crl-16378 243 12 environment environment NOUN crl-16378 243 13 even even ADV crl-16378 243 14 if if SCONJ crl-16378 243 15 they they PRON crl-16378 243 16 are be AUX crl-16378 243 17 working work VERB crl-16378 243 18 on on ADP crl-16378 243 19 projects project NOUN crl-16378 243 20 that that PRON crl-16378 243 21 are be AUX crl-16378 243 22 not not PART crl-16378 243 23 of of ADP crl-16378 243 24 special special ADJ crl-16378 243 25 or or CCONJ crl-16378 243 26 long long ADJ crl-16378 243 27 - - PUNCT crl-16378 243 28 term term NOUN crl-16378 243 29 value value NOUN crl-16378 243 30 to to ADP crl-16378 243 31 them they PRON crl-16378 243 32 . . PUNCT crl-16378 244 1 5 5 X crl-16378 244 2 . . X crl-16378 244 3 origin origin NOUN crl-16378 244 4 of of ADP crl-16378 244 5 user user NOUN crl-16378 244 6 ’s ’s PART crl-16378 244 7 information information NOUN crl-16378 244 8 needs need NOUN crl-16378 244 9 , , PUNCT crl-16378 244 10 if if SCONJ crl-16378 244 11 discernible discernible ADJ crl-16378 244 12 axis axis NOUN crl-16378 244 13 : : PUNCT crl-16378 244 14 y y PROPN crl-16378 244 15 ( ( PUNCT crl-16378 244 16 intrinsic intrinsic ADJ crl-16378 244 17 - - PUNCT crl-16378 244 18 extrinsic extrinsic ADJ crl-16378 244 19 ) ) PUNCT crl-16378 244 20 observable observable ADJ crl-16378 244 21 criteria criterion NOUN crl-16378 244 22 : : PUNCT crl-16378 244 23 origin origin NOUN crl-16378 244 24 of of ADP crl-16378 244 25 the the DET crl-16378 244 26 user user NOUN crl-16378 244 27 ’s ’s PART crl-16378 244 28 project project NOUN crl-16378 244 29 : : PUNCT crl-16378 244 30 that that PRON crl-16378 244 31 is be AUX crl-16378 244 32 , , PUNCT crl-16378 244 33 self self NOUN crl-16378 244 34 - - PUNCT crl-16378 244 35 selected select VERB crl-16378 244 36 and and CCONJ crl-16378 244 37 designed design VERB crl-16378 244 38 by by ADP crl-16378 244 39 the the DET crl-16378 244 40 user user NOUN crl-16378 244 41 or or CCONJ crl-16378 244 42 assigned assign VERB crl-16378 244 43 by by ADP crl-16378 244 44 an an DET crl-16378 244 45 external external ADJ crl-16378 244 46 person person NOUN crl-16378 244 47 or or CCONJ crl-16378 244 48 group group NOUN crl-16378 244 49 . . PUNCT crl-16378 245 1 assumptions assumption NOUN crl-16378 245 2 : : PUNCT crl-16378 245 3 users user NOUN crl-16378 245 4 who who PRON crl-16378 245 5 need need VERB crl-16378 245 6 library library NOUN crl-16378 245 7 resources resource NOUN crl-16378 245 8 to to PART crl-16378 245 9 complete complete VERB crl-16378 245 10 assigned assign VERB crl-16378 245 11 tasks task NOUN crl-16378 245 12 are be AUX crl-16378 245 13 not not PART crl-16378 245 14 likely likely ADJ crl-16378 245 15 to to PART crl-16378 245 16 be be AUX crl-16378 245 17 very very ADV crl-16378 245 18 interested interested ADJ crl-16378 245 19 in in ADP crl-16378 245 20 “ " PUNCT crl-16378 245 21 behind behind ADP crl-16378 245 22 - - PUNCT crl-16378 245 23 the the DET crl-16378 245 24 - - PUNCT crl-16378 245 25 scenes scene NOUN crl-16378 245 26 ” " PUNCT crl-16378 245 27 information information NOUN crl-16378 245 28 about about ADP crl-16378 245 29 how how SCONJ crl-16378 245 30 or or CCONJ crl-16378 245 31 why why SCONJ crl-16378 245 32 tools tool NOUN crl-16378 245 33 work work VERB crl-16378 245 34 the the DET crl-16378 245 35 way way NOUN crl-16378 245 36 they they PRON crl-16378 245 37 do do VERB crl-16378 245 38 . . PUNCT crl-16378 246 1 they they PRON crl-16378 246 2 will will AUX crl-16378 246 3 ask ask VERB crl-16378 246 4 for for ADP crl-16378 246 5 help help NOUN crl-16378 246 6 only only ADV crl-16378 246 7 when when SCONJ crl-16378 246 8 necessary necessary ADJ crl-16378 246 9 and and CCONJ crl-16378 246 10 only only ADV crl-16378 246 11 to to PART crl-16378 246 12 complete complete VERB crl-16378 246 13 immediate immediate ADJ crl-16378 246 14 tasks task NOUN crl-16378 246 15 at at ADP crl-16378 246 16 hand hand NOUN crl-16378 246 17 . . PUNCT crl-16378 247 1 users user NOUN crl-16378 247 2 who who PRON crl-16378 247 3 are be AUX crl-16378 247 4 engaged engage VERB crl-16378 247 5 in in ADP crl-16378 247 6 longer long ADJ crl-16378 247 7 - - PUNCT crl-16378 247 8 term term NOUN crl-16378 247 9 research research NOUN crl-16378 247 10 projects project NOUN crl-16378 247 11 or or CCONJ crl-16378 247 12 activities activity NOUN crl-16378 247 13 that that PRON crl-16378 247 14 they they PRON crl-16378 247 15 created create VERB crl-16378 247 16 or or CCONJ crl-16378 247 17 designed design VERB crl-16378 247 18 will will AUX crl-16378 247 19 be be AUX crl-16378 247 20 more more ADV crl-16378 247 21 inclined inclined ADJ crl-16378 247 22 to to PART crl-16378 247 23 enhance enhance VERB crl-16378 247 24 their their PRON crl-16378 247 25 understanding understanding NOUN crl-16378 247 26 of of ADP crl-16378 247 27 how how SCONJ crl-16378 247 28 tools tool NOUN crl-16378 247 29 and and CCONJ crl-16378 247 30 resources resource NOUN crl-16378 247 31 can can AUX crl-16378 247 32 contribute contribute VERB crl-16378 247 33 to to ADP crl-16378 247 34 their their PRON crl-16378 247 35 success success NOUN crl-16378 247 36 . . PUNCT crl-16378 248 1 exceptions exception NOUN crl-16378 248 2 : : PUNCT crl-16378 248 3 some some DET crl-16378 248 4 users user NOUN crl-16378 248 5 who who PRON crl-16378 248 6 are be AUX crl-16378 248 7 working work VERB crl-16378 248 8 on on ADP crl-16378 248 9 assigned assign VERB crl-16378 248 10 projects project NOUN crl-16378 248 11 will will AUX crl-16378 248 12 be be AUX crl-16378 248 13 very very ADV crl-16378 248 14 motivated motivated ADJ crl-16378 248 15 to to PART crl-16378 248 16 do do VERB crl-16378 248 17 their their PRON crl-16378 248 18 best good ADJ crl-16378 248 19 work work NOUN crl-16378 248 20 possible possible ADJ crl-16378 248 21 and and CCONJ crl-16378 248 22 will will AUX crl-16378 248 23 be be AUX crl-16378 248 24 interested interested ADJ crl-16378 248 25 to to PART crl-16378 248 26 learn learn VERB crl-16378 248 27 details detail NOUN crl-16378 248 28 about about ADP crl-16378 248 29 library library NOUN crl-16378 248 30 tools tool NOUN crl-16378 248 31 and and CCONJ crl-16378 248 32 resources resource NOUN crl-16378 248 33 . . PUNCT crl-16378 249 1 some some DET crl-16378 249 2 users user NOUN crl-16378 249 3 who who PRON crl-16378 249 4 are be AUX crl-16378 249 5 working work VERB crl-16378 249 6 on on ADP crl-16378 249 7 projects project NOUN crl-16378 249 8 of of ADP crl-16378 249 9 their their PRON crl-16378 249 10 own own ADJ crl-16378 249 11 design design NOUN crl-16378 249 12 may may AUX crl-16378 249 13 consider consider VERB crl-16378 249 14 knowledge knowledge NOUN crl-16378 249 15 of of ADP crl-16378 249 16 library library NOUN crl-16378 249 17 resources resource NOUN crl-16378 249 18 to to PART crl-16378 249 19 be be AUX crl-16378 249 20 extraneous extraneous ADJ crl-16378 249 21 or or CCONJ crl-16378 249 22 unimportant unimportant ADJ crl-16378 249 23 . . PUNCT crl-16378 250 1 invoking invoke VERB crl-16378 250 2 the the DET crl-16378 250 3 user user NOUN crl-16378 250 4 from from ADP crl-16378 250 5 data datum NOUN crl-16378 250 6 to to PART crl-16378 250 7 design design VERB crl-16378 250 8 639 639 NUM crl-16378 250 9 6 6 NUM crl-16378 250 10 . . PUNCT crl-16378 250 11 reference reference NOUN crl-16378 250 12 or or CCONJ crl-16378 250 13 directional directional ADJ crl-16378 250 14 • • NOUN crl-16378 250 15 choose choose VERB crl-16378 250 16 according accord VERB crl-16378 250 17 to to ADP crl-16378 250 18 these these DET crl-16378 250 19 definitions definition NOUN crl-16378 250 20 , , PUNCT crl-16378 250 21 developed develop VERB crl-16378 250 22 by by ADP crl-16378 250 23 the the DET crl-16378 250 24 nyu nyu PROPN crl-16378 250 25 libraries library NOUN crl-16378 250 26 virtual virtual ADJ crl-16378 250 27 reference reference NOUN crl-16378 250 28 services service NOUN crl-16378 250 29 subcommittee subcommittee NOUN crl-16378 250 30 : : PUNCT crl-16378 250 31 � � NOUN crl-16378 250 32 reference reference NOUN crl-16378 250 33 : : PUNCT crl-16378 250 34 any any DET crl-16378 250 35 content content NOUN crl-16378 250 36 - - PUNCT crl-16378 250 37 based base VERB crl-16378 250 38 question question NOUN crl-16378 250 39 pertaining pertain VERB crl-16378 250 40 to to PART crl-16378 250 41 research research VERB crl-16378 250 42 within within ADP crl-16378 250 43 a a DET crl-16378 250 44 subject subject ADJ crl-16378 250 45 area area NOUN crl-16378 250 46 or or CCONJ crl-16378 250 47 the the DET crl-16378 250 48 use use NOUN crl-16378 250 49 of of ADP crl-16378 250 50 a a DET crl-16378 250 51 tool tool NOUN crl-16378 250 52 or or CCONJ crl-16378 250 53 process process NOUN crl-16378 250 54 ( ( PUNCT crl-16378 250 55 for for ADP crl-16378 250 56 instance instance NOUN crl-16378 250 57 , , PUNCT crl-16378 250 58 how how SCONJ crl-16378 250 59 to to PART crl-16378 250 60 use use VERB crl-16378 250 61 a a DET crl-16378 250 62 component component NOUN crl-16378 250 63 of of ADP crl-16378 250 64 refworks refwork NOUN crl-16378 250 65 , , PUNCT crl-16378 250 66 looking look VERB crl-16378 250 67 up up ADP crl-16378 250 68 a a DET crl-16378 250 69 title title NOUN crl-16378 250 70 in in ADP crl-16378 250 71 bobcat bobcat PROPN crl-16378 250 72 , , PUNCT crl-16378 250 73 assisting assist VERB crl-16378 250 74 with with ADP crl-16378 250 75 the the DET crl-16378 250 76 formulation formulation NOUN crl-16378 250 77 of of ADP crl-16378 250 78 a a DET crl-16378 250 79 search search NOUN crl-16378 250 80 strategy strategy NOUN crl-16378 250 81 in in ADP crl-16378 250 82 a a DET crl-16378 250 83 database database NOUN crl-16378 250 84 ) ) PUNCT crl-16378 250 85 ; ; PUNCT crl-16378 250 86 meaningful meaningful ADJ crl-16378 250 87 advisement advisement NOUN crl-16378 250 88 on on ADP crl-16378 250 89 policies policy NOUN crl-16378 250 90 or or CCONJ crl-16378 250 91 procedures procedure NOUN crl-16378 250 92 , , PUNCT crl-16378 250 93 as as SCONJ crl-16378 250 94 opposed oppose VERB crl-16378 250 95 to to ADP crl-16378 250 96 simple simple ADJ crl-16378 250 97 pointing pointing NOUN crl-16378 250 98 to to ADP crl-16378 250 99 services service NOUN crl-16378 250 100 or or CCONJ crl-16378 250 101 forms form NOUN crl-16378 250 102 ( ( PUNCT crl-16378 250 103 for for ADP crl-16378 250 104 example example NOUN crl-16378 250 105 , , PUNCT crl-16378 250 106 should should AUX crl-16378 250 107 someone someone PRON crl-16378 250 108 use use VERB crl-16378 250 109 ill ill ADJ crl-16378 250 110 or or CCONJ crl-16378 250 111 make make VERB crl-16378 250 112 a a DET crl-16378 250 113 trip trip NOUN crl-16378 250 114 up up ADP crl-16378 250 115 to to ADP crl-16378 250 116 nypl nypl PROPN crl-16378 250 117 , , PUNCT crl-16378 250 118 given give VERB crl-16378 250 119 their their PRON crl-16378 250 120 needs need NOUN crl-16378 250 121 and and CCONJ crl-16378 250 122 time time NOUN crl-16378 250 123 frame frame NOUN crl-16378 250 124 ) ) PUNCT crl-16378 250 125 ; ; PUNCT crl-16378 250 126 troubleshooting troubleshoot VERB crl-16378 250 127 technical technical ADJ crl-16378 250 128 issues issue NOUN crl-16378 250 129 ( ( PUNCT crl-16378 250 130 ezproxy ezproxy NOUN crl-16378 250 131 , , PUNCT crl-16378 250 132 broken broken ADJ crl-16378 250 133 links link NOUN crl-16378 250 134 , , PUNCT crl-16378 250 135 wrong wrong ADJ crl-16378 250 136 sfx sfx NOUN crl-16378 250 137 targets target NOUN crl-16378 250 138 , , PUNCT crl-16378 250 139 and and CCONJ crl-16378 250 140 so so ADV crl-16378 250 141 on on ADV crl-16378 250 142 ) ) PUNCT crl-16378 250 143 . . PUNCT crl-16378 251 1 � � X crl-16378 251 2 directional directional ADJ crl-16378 251 3 : : PUNCT crl-16378 251 4 non non ADJ crl-16378 251 5 – – PUNCT crl-16378 251 6 content content NOUN crl-16378 251 7 - - PUNCT crl-16378 251 8 based base VERB crl-16378 251 9 transactions transaction NOUN crl-16378 251 10 , , PUNCT crl-16378 251 11 including include VERB crl-16378 251 12 simple simple ADJ crl-16378 251 13 questions question NOUN crl-16378 251 14 about about ADP crl-16378 251 15 services service NOUN crl-16378 251 16 such such ADJ crl-16378 251 17 as as ADP crl-16378 251 18 ill ill ADJ crl-16378 251 19 , , PUNCT crl-16378 251 20 circulation circulation NOUN crl-16378 251 21 , , PUNCT crl-16378 251 22 reserves reserve NOUN crl-16378 251 23 , , PUNCT crl-16378 251 24 and and CCONJ crl-16378 251 25 the the DET crl-16378 251 26 like like ADJ crl-16378 251 27 ; ; PUNCT crl-16378 251 28 simple simple ADJ crl-16378 251 29 questions question NOUN crl-16378 251 30 about about ADP crl-16378 251 31 navigating navigate VERB crl-16378 251 32 the the DET crl-16378 251 33 physical physical ADJ crl-16378 251 34 space space NOUN crl-16378 251 35 in in ADP crl-16378 251 36 bobst bobst PROPN crl-16378 251 37 ( ( PUNCT crl-16378 251 38 such such ADJ crl-16378 251 39 as as ADP crl-16378 251 40 , , PUNCT crl-16378 251 41 matching match VERB crl-16378 251 42 a a DET crl-16378 251 43 call call NOUN crl-16378 251 44 number number NOUN crl-16378 251 45 with with ADP crl-16378 251 46 a a DET crl-16378 251 47 floor floor NOUN crl-16378 251 48 , , PUNCT crl-16378 251 49 locating locate VERB crl-16378 251 50 a a DET crl-16378 251 51 restroom restroom NOUN crl-16378 251 52 , , PUNCT crl-16378 251 53 checking check VERB crl-16378 251 54 out out ADP crl-16378 251 55 a a DET crl-16378 251 56 laptop laptop NOUN crl-16378 251 57 , , PUNCT crl-16378 251 58 library library NOUN crl-16378 251 59 hours hour NOUN crl-16378 251 60 ) ) PUNCT crl-16378 251 61 ; ; PUNCT crl-16378 251 62 intake intake NOUN crl-16378 251 63 of of ADP crl-16378 251 64 complaints complaint NOUN crl-16378 251 65 , , PUNCT crl-16378 251 66 comments comment NOUN crl-16378 251 67 , , PUNCT crl-16378 251 68 or or CCONJ crl-16378 251 69 suggestions suggestion NOUN crl-16378 251 70 about about ADP crl-16378 251 71 the the DET crl-16378 251 72 library library NOUN crl-16378 251 73 environment environment NOUN crl-16378 251 74 notes note VERB crl-16378 251 75 1 1 NUM crl-16378 251 76 . . NUM crl-16378 251 77 scott scott PROPN crl-16378 251 78 walter walter PROPN crl-16378 251 79 , , PUNCT crl-16378 251 80 “ " PUNCT crl-16378 251 81 distinctive distinctive ADJ crl-16378 251 82 signifiers signifier NOUN crl-16378 251 83 of of ADP crl-16378 251 84 excellence excellence PROPN crl-16378 251 85 : : PUNCT crl-16378 251 86 library library NOUN crl-16378 251 87 services service NOUN crl-16378 251 88 and and CCONJ crl-16378 251 89 the the DET crl-16378 251 90 future future NOUN crl-16378 251 91 of of ADP crl-16378 251 92 the the DET crl-16378 251 93 academic academic ADJ crl-16378 251 94 library library NOUN crl-16378 251 95 , , PUNCT crl-16378 251 96 ” " PUNCT crl-16378 251 97 college college PROPN crl-16378 251 98 & & CCONJ crl-16378 251 99 research research PROPN crl-16378 251 100 libraries library NOUN crl-16378 251 101 72 72 NUM crl-16378 251 102 , , PUNCT crl-16378 251 103 no no NOUN crl-16378 251 104 . . NOUN crl-16378 251 105 1 1 NUM crl-16378 251 106 ( ( PUNCT crl-16378 251 107 2011 2011 NUM crl-16378 251 108 ): ): PUNCT crl-16378 251 109 6–8 6–8 NUM crl-16378 251 110 . . PROPN crl-16378 251 111 2 2 NUM crl-16378 251 112 . . X crl-16378 251 113 leanne leanne PROPN crl-16378 251 114 bowler bowler PROPN crl-16378 251 115 , , PUNCT crl-16378 251 116 sherry sherry PROPN crl-16378 251 117 koshman koshman PROPN crl-16378 251 118 , , PUNCT crl-16378 252 1 jung jung PROPN crl-16378 252 2 sun sun PROPN crl-16378 253 1 oh oh INTJ crl-16378 253 2 , , PUNCT crl-16378 253 3 daqing daqe VERB crl-16378 253 4 he he PRON crl-16378 253 5 , , PUNCT crl-16378 253 6 bernadette bernadette PROPN crl-16378 253 7 g. g. PROPN crl-16378 253 8 callery callery PROPN crl-16378 253 9 , , PUNCT crl-16378 253 10 geof geof NOUN crl-16378 253 11 bowker bowker NOUN crl-16378 253 12 , , PUNCT crl-16378 253 13 and and CCONJ crl-16378 253 14 richard richard PROPN crl-16378 253 15 j. j. PROPN crl-16378 253 16 cox cox PROPN crl-16378 253 17 , , PUNCT crl-16378 253 18 “ " PUNCT crl-16378 253 19 issues issue NOUN crl-16378 253 20 in in ADP crl-16378 253 21 user user NOUN crl-16378 253 22 - - PUNCT crl-16378 253 23 centered center VERB crl-16378 253 24 design design NOUN crl-16378 253 25 in in ADP crl-16378 253 26 lis lis PROPN crl-16378 253 27 , , PUNCT crl-16378 253 28 ” " PUNCT crl-16378 253 29 library library NOUN crl-16378 253 30 trends trend NOUN crl-16378 253 31 59.4 59.4 NUM crl-16378 253 32 ( ( PUNCT crl-16378 253 33 2011 2011 NUM crl-16378 253 34 ): ): PUNCT crl-16378 253 35 721–52 721–52 NOUN crl-16378 253 36 . . PUNCT crl-16378 254 1 3 3 X crl-16378 254 2 . . X crl-16378 254 3 john john PROPN crl-16378 254 4 d. d. PROPN crl-16378 254 5 gould gould PROPN crl-16378 254 6 , , PUNCT crl-16378 254 7 stephen stephen PROPN crl-16378 254 8 j j PROPN crl-16378 254 9 boies boies PROPN crl-16378 254 10 , , PUNCT crl-16378 254 11 and and CCONJ crl-16378 254 12 jacob jacob PROPN crl-16378 254 13 ukelson,“how ukelson,“how PROPN crl-16378 254 14 to to PART crl-16378 254 15 design design VERB crl-16378 254 16 usable usable ADJ crl-16378 254 17 systems system NOUN crl-16378 254 18 , , PUNCT crl-16378 254 19 ” " PUNCT crl-16378 254 20 in in ADP crl-16378 254 21 handbook handbook NOUN crl-16378 254 22 of of ADP crl-16378 254 23 human human ADJ crl-16378 254 24 - - PUNCT crl-16378 254 25 computer computer NOUN crl-16378 254 26 interaction interaction NOUN crl-16378 254 27 , , PUNCT crl-16378 254 28 eds ed NOUN crl-16378 254 29 . . PUNCT crl-16378 255 1 m. m. NOUN crl-16378 255 2 helander helander PROPN crl-16378 255 3 , , PUNCT crl-16378 255 4 t.k t.k PROPN crl-16378 255 5 . . PROPN crl-16378 255 6 landauer landauer PROPN crl-16378 255 7 , , PUNCT crl-16378 255 8 p p ADJ crl-16378 255 9 prabhu prabhu NOUN crl-16378 255 10 ( ( PUNCT crl-16378 255 11 new new PROPN crl-16378 255 12 york york PROPN crl-16378 255 13 : : PUNCT crl-16378 255 14 north north NOUN crl-16378 255 15 - - PUNCT crl-16378 255 16 holland holland NOUN crl-16378 255 17 publishing publishing NOUN crl-16378 255 18 company company NOUN crl-16378 255 19 , , PUNCT crl-16378 255 20 2007 2007 NUM crl-16378 255 21 ) ) PUNCT crl-16378 255 22 , , PUNCT crl-16378 255 23 231–53 231–53 NUM crl-16378 255 24 . . PUNCT crl-16378 256 1 4 4 X crl-16378 256 2 . . PROPN crl-16378 256 3 alan alan PROPN crl-16378 256 4 cooper cooper PROPN crl-16378 256 5 , , PUNCT crl-16378 256 6 the the DET crl-16378 256 7 inmates inmate NOUN crl-16378 256 8 are be AUX crl-16378 256 9 running run VERB crl-16378 256 10 the the DET crl-16378 256 11 asylum asylum NOUN crl-16378 256 12 ( ( PUNCT crl-16378 256 13 indianapolis indianapolis PROPN crl-16378 256 14 , , PUNCT crl-16378 256 15 ind ind NOUN crl-16378 256 16 . . PUNCT crl-16378 256 17 : : PUNCT crl-16378 256 18 sams sam NOUN crl-16378 256 19 ) ) PUNCT crl-16378 256 20 , , PUNCT crl-16378 256 21 1999 1999 NUM crl-16378 256 22 . . PUNCT crl-16378 257 1 5 5 X crl-16378 257 2 . . X crl-16378 257 3 kim kim PROPN crl-16378 257 4 guenther guenther PROPN crl-16378 257 5 , , PUNCT crl-16378 257 6 “ " PUNCT crl-16378 257 7 developing develop VERB crl-16378 257 8 personas persona NOUN crl-16378 257 9 to to PART crl-16378 257 10 understand understand VERB crl-16378 257 11 user user NOUN crl-16378 257 12 needs need NOUN crl-16378 257 13 , , PUNCT crl-16378 257 14 ” " PUNCT crl-16378 257 15 online online PROPN crl-16378 257 16 sept./oct sept./oct PROPN crl-16378 257 17 . . PUNCT crl-16378 258 1 ( ( PUNCT crl-16378 258 2 2006 2006 NUM crl-16378 258 3 ): ): PUNCT crl-16378 258 4 49–51 49–51 NUM crl-16378 258 5 . . NUM crl-16378 259 1 6 6 X crl-16378 259 2 . . X crl-16378 259 3 yu yu PROPN crl-16378 259 4 - - PUNCT crl-16378 259 5 hui hui PROPN crl-16378 259 6 chen chen PROPN crl-16378 259 7 , , PUNCT crl-16378 259 8 carol carol PROPN crl-16378 259 9 anne anne PROPN crl-16378 259 10 germain germain PROPN crl-16378 259 11 , , PUNCT crl-16378 259 12 and and CCONJ crl-16378 259 13 huahai huahai PROPN crl-16378 259 14 yang yang PROPN crl-16378 259 15 , , PUNCT crl-16378 259 16 “ " PUNCT crl-16378 259 17 an an DET crl-16378 259 18 exploration exploration NOUN crl-16378 259 19 into into ADP crl-16378 259 20 the the DET crl-16378 259 21 practices practice NOUN crl-16378 259 22 of of ADP crl-16378 259 23 library library NOUN crl-16378 259 24 web web NOUN crl-16378 259 25 usability usability NOUN crl-16378 259 26 in in ADP crl-16378 259 27 arl arl PROPN crl-16378 259 28 academic academic ADJ crl-16378 259 29 libraries library NOUN crl-16378 259 30 , , PUNCT crl-16378 259 31 ” " PUNCT crl-16378 259 32 journal journal NOUN crl-16378 259 33 of of ADP crl-16378 259 34 the the DET crl-16378 259 35 american american ADJ crl-16378 259 36 society society NOUN crl-16378 259 37 for for ADP crl-16378 259 38 information information NOUN crl-16378 259 39 science science NOUN crl-16378 259 40 and and CCONJ crl-16378 259 41 technology technology NOUN crl-16378 259 42 60 60 NUM crl-16378 259 43 , , PUNCT crl-16378 259 44 no no NOUN crl-16378 259 45 . . NOUN crl-16378 259 46 5 5 NUM crl-16378 259 47 ( ( PUNCT crl-16378 259 48 2009 2009 NUM crl-16378 259 49 ): ): PUNCT crl-16378 259 50 953–68 953–68 NUM crl-16378 259 51 . . PUNCT crl-16378 260 1 7 7 X crl-16378 260 2 . . PROPN crl-16378 260 3 jennifer jennifer PROPN crl-16378 260 4 l l PROPN crl-16378 260 5 ward ward PROPN crl-16378 260 6 and and CCONJ crl-16378 260 7 steve steve PROPN crl-16378 260 8 hiller hiller NOUN crl-16378 260 9 , , PUNCT crl-16378 260 10 “ " PUNCT crl-16378 260 11 usability usability NOUN crl-16378 260 12 testing testing NOUN crl-16378 260 13 , , PUNCT crl-16378 260 14 interface interface NOUN crl-16378 260 15 design design NOUN crl-16378 260 16 , , PUNCT crl-16378 260 17 and and CCONJ crl-16378 260 18 portals portal VERB crl-16378 260 19 , , PUNCT crl-16378 260 20 ” " PUNCT crl-16378 260 21 journal journal PROPN crl-16378 260 22 of of ADP crl-16378 260 23 library library PROPN crl-16378 260 24 administration administration PROPN crl-16378 260 25 43 43 NUM crl-16378 260 26 , , PUNCT crl-16378 260 27 no no NOUN crl-16378 260 28 . . NOUN crl-16378 260 29 1/2 1/2 NUM crl-16378 260 30 ( ( PUNCT crl-16378 260 31 2005 2005 NUM crl-16378 260 32 ): ): PUNCT crl-16378 260 33 155–71 155–71 NUM crl-16378 260 34 . . PUNCT crl-16378 261 1 8 8 X crl-16378 261 2 . . X crl-16378 261 3 ruth ruth PROPN crl-16378 261 4 dickstein dickstein PROPN crl-16378 261 5 and and CCONJ crl-16378 261 6 vicki vicki PROPN crl-16378 261 7 mills mill NOUN crl-16378 261 8 , , PUNCT crl-16378 261 9 “ " PUNCT crl-16378 261 10 usability usability NOUN crl-16378 261 11 testing testing NOUN crl-16378 261 12 at at ADP crl-16378 261 13 the the DET crl-16378 261 14 university university PROPN crl-16378 261 15 of of ADP crl-16378 261 16 arizona arizona PROPN crl-16378 261 17 library library PROPN crl-16378 261 18 , , PUNCT crl-16378 261 19 ” " PUNCT crl-16378 261 20 information information NOUN crl-16378 261 21 technology technology NOUN crl-16378 261 22 and and CCONJ crl-16378 261 23 libraries library NOUN crl-16378 261 24 19 19 NUM crl-16378 261 25 , , PUNCT crl-16378 261 26 no no NOUN crl-16378 261 27 . . NOUN crl-16378 261 28 3 3 NUM crl-16378 261 29 ( ( PUNCT crl-16378 261 30 2000 2000 NUM crl-16378 261 31 ): ): PUNCT crl-16378 261 32 144–51 144–51 NUM crl-16378 261 33 ; ; PUNCT crl-16378 261 34 brenda brenda PROPN crl-16378 261 35 battleson battleson PROPN crl-16378 261 36 , , PUNCT crl-16378 261 37 austin austin NOUN crl-16378 261 38 booth booth NOUN crl-16378 261 39 , , PUNCT crl-16378 261 40 and and CCONJ crl-16378 261 41 jane jane NOUN crl-16378 261 42 weintrop weintrop NOUN crl-16378 261 43 , , PUNCT crl-16378 261 44 “ " PUNCT crl-16378 261 45 usability usability NOUN crl-16378 261 46 testing testing NOUN crl-16378 261 47 of of ADP crl-16378 261 48 an an DET crl-16378 261 49 academic academic ADJ crl-16378 261 50 library library NOUN crl-16378 261 51 web web NOUN crl-16378 261 52 site site NOUN crl-16378 261 53 : : PUNCT crl-16378 261 54 a a DET crl-16378 261 55 case case NOUN crl-16378 261 56 study study NOUN crl-16378 261 57 , , PUNCT crl-16378 261 58 ” " PUNCT crl-16378 261 59 journal journal NOUN crl-16378 261 60 of of ADP crl-16378 261 61 academic academic ADJ crl-16378 261 62 librarianship librarianship NOUN crl-16378 261 63 27 27 NUM crl-16378 261 64 , , PUNCT crl-16378 261 65 no no NOUN crl-16378 261 66 . . NOUN crl-16378 261 67 3 3 NUM crl-16378 261 68 ( ( PUNCT crl-16378 261 69 2001 2001 NUM crl-16378 261 70 ): ): PUNCT crl-16378 261 71 188–98 188–98 NOUN crl-16378 261 72 ; ; PUNCT crl-16378 261 73 anna anna PROPN crl-16378 261 74 noakes noakes PROPN crl-16378 261 75 schultz schultz PROPN crl-16378 261 76 , , PUNCT crl-16378 261 77 “ " PUNCT crl-16378 261 78 user user NOUN crl-16378 261 79 - - PUNCT crl-16378 261 80 centered center VERB crl-16378 261 81 design design NOUN crl-16378 261 82 for for ADP crl-16378 261 83 information information NOUN crl-16378 261 84 professionals professional NOUN crl-16378 261 85 , , PUNCT crl-16378 261 86 ” " PUNCT crl-16378 261 87 journal journal NOUN crl-16378 261 88 of of ADP crl-16378 261 89 education education NOUN crl-16378 261 90 for for ADP crl-16378 261 91 library library NOUN crl-16378 261 92 and and CCONJ crl-16378 261 93 information information NOUN crl-16378 261 94 science science NOUN crl-16378 261 95 42 42 NUM crl-16378 261 96 , , PUNCT crl-16378 261 97 no no INTJ crl-16378 261 98 . . NOUN crl-16378 261 99 2 2 NUM crl-16378 261 100 ( ( PUNCT crl-16378 261 101 2001 2001 NUM crl-16378 261 102 ): ): PUNCT crl-16378 261 103 116–22 116–22 NUM crl-16378 261 104 ; ; PUNCT crl-16378 261 105 roslyn roslyn PROPN crl-16378 261 106 rawald rawald PROPN crl-16378 261 107 , , PUNCT crl-16378 261 108 “ " PUNCT crl-16378 261 109 academic academic ADJ crl-16378 261 110 library library NOUN crl-16378 261 111 website website NOUN crl-16378 261 112 design design NOUN crl-16378 261 113 principles principle NOUN crl-16378 261 114 : : PUNCT crl-16378 261 115 development development NOUN crl-16378 261 116 of of ADP crl-16378 261 117 a a DET crl-16378 261 118 checklist checklist NOUN crl-16378 261 119 , , PUNCT crl-16378 261 120 ” " PUNCT crl-16378 261 121 australian australian ADJ crl-16378 261 122 academic academic PROPN crl-16378 261 123 & & CCONJ crl-16378 261 124 research research PROPN crl-16378 261 125 libraries librarie VERB crl-16378 261 126 32 32 NUM crl-16378 261 127 , , PUNCT crl-16378 261 128 no no NOUN crl-16378 261 129 . . NOUN crl-16378 261 130 2 2 NUM crl-16378 261 131 ( ( PUNCT crl-16378 261 132 2001 2001 NUM crl-16378 261 133 ): ): PUNCT crl-16378 261 134 123–36 123–36 PROPN crl-16378 261 135 ; ; PUNCT crl-16378 261 136 susan susan PROPN crl-16378 261 137 augustine augustine NOUN crl-16378 261 138 and and CCONJ crl-16378 261 139 courtney courtney PROPN crl-16378 261 140 greene greene PROPN crl-16378 261 141 , , PUNCT crl-16378 261 142 “ " PUNCT crl-16378 261 143 discovering discover VERB crl-16378 261 144 how how SCONJ crl-16378 261 145 students student NOUN crl-16378 261 146 search search VERB crl-16378 261 147 a a DET crl-16378 261 148 library library NOUN crl-16378 261 149 web web NOUN crl-16378 261 150 site site NOUN crl-16378 261 151 : : PUNCT crl-16378 261 152 a a DET crl-16378 261 153 usability usability NOUN crl-16378 261 154 case case NOUN crl-16378 261 155 study study NOUN crl-16378 261 156 , , PUNCT crl-16378 261 157 ” " PUNCT crl-16378 261 158 college college PROPN crl-16378 261 159 & & CCONJ crl-16378 261 160 research research PROPN crl-16378 261 161 libraries librarie VERB crl-16378 261 162 63 63 NUM crl-16378 261 163 , , PUNCT crl-16378 261 164 no no NOUN crl-16378 261 165 . . NOUN crl-16378 261 166 4 4 NUM crl-16378 261 167 ( ( PUNCT crl-16378 261 168 2002 2002 NUM crl-16378 261 169 ): ): PUNCT crl-16378 261 170 354–65 354–65 PROPN crl-16378 261 171 ; ; PUNCT crl-16378 261 172 steve steve PROPN crl-16378 261 173 brantley brantley PROPN crl-16378 261 174 , , PUNCT crl-16378 261 175 annie annie PROPN crl-16378 261 176 armstrong armstrong PROPN crl-16378 261 177 , , PUNCT crl-16378 261 178 and and CCONJ crl-16378 261 179 krystal krystal ADJ crl-16378 261 180 m. m. NOUN crl-16378 261 181 lewis lewis PROPN crl-16378 261 182 , , PUNCT crl-16378 261 183 “ " PUNCT crl-16378 261 184 usability usability NOUN crl-16378 261 185 testing testing NOUN crl-16378 261 186 of of ADP crl-16378 261 187 a a DET crl-16378 261 188 customizable customizable ADJ crl-16378 261 189 library library NOUN crl-16378 261 190 web web NOUN crl-16378 261 191 portal portal NOUN crl-16378 261 192 , , PUNCT crl-16378 261 193 ” " PUNCT crl-16378 261 194 college college PROPN crl-16378 261 195 & & CCONJ crl-16378 261 196 research research PROPN crl-16378 261 197 libraries librarie VERB crl-16378 261 198 67 67 NUM crl-16378 261 199 , , PUNCT crl-16378 261 200 no no NOUN crl-16378 261 201 . . NOUN crl-16378 261 202 2 2 NUM crl-16378 261 203 ( ( PUNCT crl-16378 261 204 2006 2006 NUM crl-16378 261 205 ): ): PUNCT crl-16378 261 206 146–63 146–63 NUM crl-16378 261 207 . . PUNCT crl-16378 262 1 9 9 X crl-16378 262 2 . . X crl-16378 262 3 battleson battleson PROPN crl-16378 262 4 , , PUNCT crl-16378 262 5 booth booth NOUN crl-16378 262 6 , , PUNCT crl-16378 262 7 and and CCONJ crl-16378 262 8 weintrop weintrop NOUN crl-16378 262 9 , , PUNCT crl-16378 262 10 “ " PUNCT crl-16378 262 11 usability usability NOUN crl-16378 262 12 testing testing NOUN crl-16378 262 13 of of ADP crl-16378 262 14 an an DET crl-16378 262 15 academic academic ADJ crl-16378 262 16 library library NOUN crl-16378 262 17 web web NOUN crl-16378 262 18 site site NOUN crl-16378 262 19 ” " PUNCT crl-16378 262 20 ; ; PUNCT crl-16378 262 21 augustine augustine NOUN crl-16378 262 22 and and CCONJ crl-16378 262 23 greene greene NOUN crl-16378 262 24 , , PUNCT crl-16378 262 25 “ " PUNCT crl-16378 262 26 discovering discover VERB crl-16378 262 27 how how SCONJ crl-16378 262 28 students student NOUN crl-16378 262 29 search search VERB crl-16378 262 30 a a DET crl-16378 262 31 library library NOUN crl-16378 262 32 web web NOUN crl-16378 262 33 site site NOUN crl-16378 262 34 . . PUNCT crl-16378 262 35 ” " PUNCT crl-16378 263 1 10 10 NUM crl-16378 263 2 . . PUNCT crl-16378 263 3 dickstein dickstein PROPN crl-16378 263 4 and and CCONJ crl-16378 263 5 mills mill NOUN crl-16378 263 6 , , PUNCT crl-16378 263 7 “ " PUNCT crl-16378 263 8 usability usability NOUN crl-16378 263 9 testing testing NOUN crl-16378 263 10 at at ADP crl-16378 263 11 the the DET crl-16378 263 12 university university PROPN crl-16378 263 13 of of ADP crl-16378 263 14 arizona arizona PROPN crl-16378 263 15 library library PROPN crl-16378 263 16 ” " PUNCT crl-16378 263 17 ; ; PUNCT crl-16378 263 18 brantley brantley PROPN crl-16378 263 19 , , PUNCT crl-16378 263 20 armstrong armstrong PROPN crl-16378 263 21 , , PUNCT crl-16378 263 22 and and CCONJ crl-16378 263 23 lewis lewis PROPN crl-16378 263 24 , , PUNCT crl-16378 263 25 “ " PUNCT crl-16378 263 26 usability usability NOUN crl-16378 263 27 testing testing NOUN crl-16378 263 28 of of ADP crl-16378 263 29 a a DET crl-16378 263 30 customizable customizable ADJ crl-16378 263 31 library library NOUN crl-16378 263 32 web web NOUN crl-16378 263 33 portal portal NOUN crl-16378 263 34 . . PUNCT crl-16378 263 35 ” " PUNCT crl-16378 264 1 11 11 NUM crl-16378 264 2 . . PUNCT crl-16378 264 3 anna anna PROPN crl-16378 264 4 noakes noakes PROPN crl-16378 264 5 schultz schultz PROPN crl-16378 264 6 , , PUNCT crl-16378 264 7 “ " PUNCT crl-16378 264 8 user user NOUN crl-16378 264 9 - - PUNCT crl-16378 264 10 centered center VERB crl-16378 264 11 design design NOUN crl-16378 264 12 for for ADP crl-16378 264 13 information information NOUN crl-16378 264 14 professionals professional NOUN crl-16378 264 15 , , PUNCT crl-16378 264 16 ” " PUNCT crl-16378 264 17 journal journal NOUN crl-16378 264 18 of of ADP crl-16378 264 19 education education NOUN crl-16378 264 20 for for ADP crl-16378 264 21 library library NOUN crl-16378 264 22 and and CCONJ crl-16378 264 23 information information NOUN crl-16378 264 24 science science NOUN crl-16378 264 25 42 42 NUM crl-16378 264 26 , , PUNCT crl-16378 264 27 no no INTJ crl-16378 264 28 . . NOUN crl-16378 264 29 2 2 NUM crl-16378 264 30 ( ( PUNCT crl-16378 264 31 2001 2001 NUM crl-16378 264 32 ): ): PUNCT crl-16378 264 33 116–22 116–22 NUM crl-16378 264 34 . . PUNCT crl-16378 265 1 12 12 NUM crl-16378 265 2 . . PUNCT crl-16378 266 1 sueli sueli PROPN crl-16378 266 2 mara mara PROPN crl-16378 266 3 ferreira ferreira PROPN crl-16378 266 4 and and CCONJ crl-16378 266 5 denise denise VERB crl-16378 266 6 nunes nune NOUN crl-16378 266 7 pithan pithan PROPN crl-16378 266 8 , , PUNCT crl-16378 266 9 “ " PUNCT crl-16378 266 10 usability usability NOUN crl-16378 266 11 of of ADP crl-16378 266 12 digital digital ADJ crl-16378 266 13 libraries library NOUN crl-16378 266 14 : : PUNCT crl-16378 266 15 a a DET crl-16378 266 16 study study NOUN crl-16378 266 17 based base VERB crl-16378 266 18 on on ADP crl-16378 266 19 the the DET crl-16378 266 20 areas area NOUN crl-16378 266 21 of of ADP crl-16378 266 22 information information NOUN crl-16378 266 23 science science NOUN crl-16378 266 24 and and CCONJ crl-16378 266 25 human human NOUN crl-16378 266 26 - - PUNCT crl-16378 266 27 computer computer NOUN crl-16378 266 28 - - PUNCT crl-16378 266 29 interaction interaction NOUN crl-16378 266 30 , , PUNCT crl-16378 266 31 ” " PUNCT crl-16378 266 32 oclc oclc PROPN crl-16378 266 33 systems systems PROPN crl-16378 266 34 640 640 NUM crl-16378 266 35 college college PROPN crl-16378 266 36 & & CCONJ crl-16378 266 37 research research PROPN crl-16378 266 38 libraries library NOUN crl-16378 266 39 september september PROPN crl-16378 266 40 2014 2014 NUM crl-16378 266 41 and and CCONJ crl-16378 266 42 services service NOUN crl-16378 266 43 21 21 NUM crl-16378 266 44 , , PUNCT crl-16378 266 45 no no NOUN crl-16378 266 46 . . NOUN crl-16378 266 47 4 4 NUM crl-16378 266 48 ( ( PUNCT crl-16378 266 49 2005 2005 NUM crl-16378 266 50 ): ): PUNCT crl-16378 266 51 311–25 311–25 PROPN crl-16378 266 52 . . PUNCT crl-16378 267 1 13 13 NUM crl-16378 267 2 . . PUNCT crl-16378 267 3 carole carole PROPN crl-16378 267 4 a. a. PROPN crl-16378 267 5 george george PROPN crl-16378 267 6 , , PUNCT crl-16378 267 7 “ " PUNCT crl-16378 267 8 usability usability NOUN crl-16378 267 9 testing testing NOUN crl-16378 267 10 and and CCONJ crl-16378 267 11 design design NOUN crl-16378 267 12 of of ADP crl-16378 267 13 a a DET crl-16378 267 14 library library NOUN crl-16378 267 15 website website NOUN crl-16378 267 16 : : PUNCT crl-16378 267 17 an an DET crl-16378 267 18 iterative iterative ADJ crl-16378 267 19 approach approach NOUN crl-16378 267 20 , , PUNCT crl-16378 267 21 ” " PUNCT crl-16378 267 22 oclc oclc PROPN crl-16378 267 23 systems system NOUN crl-16378 267 24 and and CCONJ crl-16378 267 25 services service NOUN crl-16378 267 26 21 21 NUM crl-16378 267 27 , , PUNCT crl-16378 267 28 no no NOUN crl-16378 267 29 . . NOUN crl-16378 267 30 3 3 NUM crl-16378 267 31 ( ( PUNCT crl-16378 267 32 2005 2005 NUM crl-16378 267 33 ): ): PUNCT crl-16378 267 34 167–81 167–81 NUM crl-16378 267 35 . . PUNCT crl-16378 268 1 14 14 NUM crl-16378 268 2 . . PUNCT crl-16378 269 1 dickstein dickstein PROPN crl-16378 269 2 and and CCONJ crl-16378 269 3 mills mill NOUN crl-16378 269 4 , , PUNCT crl-16378 269 5 “ " PUNCT crl-16378 269 6 usability usability NOUN crl-16378 269 7 testing testing NOUN crl-16378 269 8 at at ADP crl-16378 269 9 the the DET crl-16378 269 10 university university PROPN crl-16378 269 11 of of ADP crl-16378 269 12 arizona arizona PROPN crl-16378 269 13 library library PROPN crl-16378 269 14 ” " PUNCT crl-16378 269 15 ; ; PUNCT crl-16378 269 16 laura laura PROPN crl-16378 269 17 manzari manzari PROPN crl-16378 269 18 and and CCONJ crl-16378 269 19 jeremiah jeremiah PROPN crl-16378 269 20 trinidad trinidad PROPN crl-16378 269 21 - - PUNCT crl-16378 269 22 christensen christensen PROPN crl-16378 269 23 , , PUNCT crl-16378 269 24 “ " PUNCT crl-16378 269 25 user user NOUN crl-16378 269 26 - - PUNCT crl-16378 269 27 centered center VERB crl-16378 269 28 design design NOUN crl-16378 269 29 of of ADP crl-16378 269 30 a a DET crl-16378 269 31 web web NOUN crl-16378 269 32 site site NOUN crl-16378 269 33 , , PUNCT crl-16378 269 34 ” " PUNCT crl-16378 269 35 15 15 NUM crl-16378 269 36 . . PUNCT crl-16378 269 37 brantley brantley PROPN crl-16378 269 38 , , PUNCT crl-16378 269 39 armstrong armstrong PROPN crl-16378 269 40 , , PUNCT crl-16378 269 41 and and CCONJ crl-16378 269 42 lewis lewis PROPN crl-16378 269 43 , , PUNCT crl-16378 269 44 “ " PUNCT crl-16378 269 45 usability usability NOUN crl-16378 269 46 testing testing NOUN crl-16378 269 47 of of ADP crl-16378 269 48 a a DET crl-16378 269 49 customizable customizable ADJ crl-16378 269 50 library library NOUN crl-16378 269 51 web web NOUN crl-16378 269 52 portal portal NOUN crl-16378 269 53 . . PUNCT crl-16378 269 54 ” " PUNCT crl-16378 270 1 15 15 NUM crl-16378 270 2 . . PUNCT crl-16378 270 3 diane diane NOUN crl-16378 270 4 covey covey NOUN crl-16378 270 5 , , PUNCT crl-16378 270 6 “ " PUNCT crl-16378 270 7 usage usage NOUN crl-16378 270 8 and and CCONJ crl-16378 270 9 usability usability NOUN crl-16378 270 10 assessment assessment NOUN crl-16378 270 11 : : PUNCT crl-16378 270 12 library library NOUN crl-16378 270 13 practices practice NOUN crl-16378 270 14 and and CCONJ crl-16378 270 15 concerns concern NOUN crl-16378 270 16 , , PUNCT crl-16378 270 17 ” " PUNCT crl-16378 270 18 university university NOUN crl-16378 270 19 libraries librarie VERB crl-16378 270 20 research research NOUN crl-16378 270 21 paper paper NOUN crl-16378 270 22 61 61 NUM crl-16378 270 23 ( ( PUNCT crl-16378 270 24 2002 2002 NUM crl-16378 270 25 ): ): PUNCT crl-16378 270 26 1–93 1–93 PROPN crl-16378 270 27 . . PROPN crl-16378 271 1 16 16 NUM crl-16378 271 2 . . PUNCT crl-16378 272 1 brantley brantley PROPN crl-16378 272 2 , , PUNCT crl-16378 272 3 armstrong armstrong PROPN crl-16378 272 4 , , PUNCT crl-16378 272 5 and and CCONJ crl-16378 272 6 lewis lewis PROPN crl-16378 272 7 , , PUNCT crl-16378 272 8 “ " PUNCT crl-16378 272 9 usability usability NOUN crl-16378 272 10 testing testing NOUN crl-16378 272 11 of of ADP crl-16378 272 12 a a DET crl-16378 272 13 customizable customizable ADJ crl-16378 272 14 library library NOUN crl-16378 272 15 web web NOUN crl-16378 272 16 portal portal NOUN crl-16378 272 17 . . PUNCT crl-16378 272 18 ” " PUNCT crl-16378 273 1 17 17 NUM crl-16378 273 2 . . PUNCT crl-16378 273 3 matthew matthew PROPN crl-16378 273 4 klee klee PROPN crl-16378 273 5 , , PUNCT crl-16378 273 6 “ " PUNCT crl-16378 273 7 personas persona NOUN crl-16378 273 8 and and CCONJ crl-16378 273 9 goal goal NOUN crl-16378 273 10 - - PUNCT crl-16378 273 11 directed direct VERB crl-16378 273 12 design design NOUN crl-16378 273 13 : : PUNCT crl-16378 273 14 an an DET crl-16378 273 15 interview interview NOUN crl-16378 273 16 with with ADP crl-16378 273 17 kim kim PROPN crl-16378 273 18 goodwin goodwin NOUN crl-16378 273 19 , , PUNCT crl-16378 273 20 ” " PUNCT crl-16378 273 21 user user PROPN crl-16378 273 22 interface interface PROPN crl-16378 273 23 engineering engineering PROPN crl-16378 273 24 ( ( PUNCT crl-16378 273 25 blog blog NOUN crl-16378 273 26 ) ) PUNCT crl-16378 273 27 , , PUNCT crl-16378 273 28 nov nov PROPN crl-16378 273 29 . . PROPN crl-16378 273 30 22 22 NUM crl-16378 273 31 , , PUNCT crl-16378 273 32 2012 2012 NUM crl-16378 273 33 ( ( PUNCT crl-16378 273 34 12:22 12:22 NUM crl-16378 273 35 p.m. p.m. NOUN crl-16378 273 36 ) ) PUNCT crl-16378 273 37 , , PUNCT crl-16378 273 38 available available ADJ crl-16378 273 39 online online ADV crl-16378 273 40 at at ADP crl-16378 273 41 www.uie.com/ www.uie.com/ PROPN crl-16378 273 42 articles article NOUN crl-16378 273 43 / / PUNCT crl-16378 273 44 goodwin_interview/ goodwin_interview/ X crl-16378 274 1 [ [ PUNCT crl-16378 274 2 accessed access VERB crl-16378 274 3 21 21 NUM crl-16378 274 4 august august PROPN crl-16378 274 5 2014 2014 NUM crl-16378 274 6 ] ] PUNCT crl-16378 274 7 . . PUNCT crl-16378 275 1 18 18 NUM crl-16378 275 2 . . PROPN crl-16378 275 3 aaron aaron PROPN crl-16378 275 4 schmidt schmidt PROPN crl-16378 275 5 and and CCONJ crl-16378 275 6 amanda amanda PROPN crl-16378 275 7 etches etche NOUN crl-16378 275 8 , , PUNCT crl-16378 275 9 user user NOUN crl-16378 275 10 experience experience NOUN crl-16378 275 11 ( ( PUNCT crl-16378 275 12 ux ux NOUN crl-16378 275 13 ) ) PUNCT crl-16378 275 14 design design NOUN crl-16378 275 15 for for ADP crl-16378 275 16 libraries library NOUN crl-16378 275 17 ( ( PUNCT crl-16378 275 18 london london PROPN crl-16378 275 19 , , PUNCT crl-16378 275 20 u.k u.k PROPN crl-16378 275 21 . . PROPN crl-16378 275 22 : : PUNCT crl-16378 275 23 facet facet PROPN crl-16378 275 24 ) ) PUNCT crl-16378 275 25 , , PUNCT crl-16378 275 26 2012 2012 NUM crl-16378 275 27 . . PUNCT crl-16378 276 1 19 19 NUM crl-16378 276 2 . . X crl-16378 276 3 laura laura PROPN crl-16378 276 4 hudson hudson PROPN crl-16378 276 5 , , PUNCT crl-16378 276 6 “ " PUNCT crl-16378 276 7 from from ADP crl-16378 276 8 theory theory NOUN crl-16378 276 9 to to ADP crl-16378 276 10 ( ( PUNCT crl-16378 276 11 virtual virtual ADJ crl-16378 276 12 ) ) PUNCT crl-16378 276 13 reality reality NOUN crl-16378 276 14 , , PUNCT crl-16378 276 15 ” " PUNCT crl-16378 276 16 netconnect netconnect NOUN crl-16378 276 17 ( ( PUNCT crl-16378 276 18 2001 2001 NUM crl-16378 276 19 ): ): PUNCT crl-16378 276 20 12–15 12–15 NUM crl-16378 276 21 . . NUM crl-16378 276 22 20 20 NUM crl-16378 276 23 . . PUNCT crl-16378 276 24 battleson battleson PROPN crl-16378 276 25 , , PUNCT crl-16378 276 26 booth booth NOUN crl-16378 276 27 , , PUNCT crl-16378 276 28 and and CCONJ crl-16378 276 29 weintrop weintrop NOUN crl-16378 276 30 , , PUNCT crl-16378 276 31 “ " PUNCT crl-16378 276 32 usability usability NOUN crl-16378 276 33 testing testing NOUN crl-16378 276 34 of of ADP crl-16378 276 35 an an DET crl-16378 276 36 academic academic ADJ crl-16378 276 37 library library NOUN crl-16378 276 38 web web NOUN crl-16378 276 39 site site NOUN crl-16378 276 40 . . PUNCT crl-16378 276 41 ” " PUNCT crl-16378 277 1 21 21 NUM crl-16378 277 2 . . PUNCT crl-16378 277 3 cooper cooper PROPN crl-16378 277 4 , , PUNCT crl-16378 277 5 the the DET crl-16378 277 6 inmates inmate NOUN crl-16378 277 7 are be AUX crl-16378 277 8 running run VERB crl-16378 277 9 the the DET crl-16378 277 10 asylum asylum NOUN crl-16378 277 11 . . PUNCT crl-16378 278 1 22 22 NUM crl-16378 278 2 . . PUNCT crl-16378 279 1 zsuzsa zsuzsa PROPN crl-16378 279 2 koltay koltay PROPN crl-16378 279 3 and and CCONJ crl-16378 279 4 komelia komelia PROPN crl-16378 279 5 tancheva tancheva PROPN crl-16378 279 6 , , PUNCT crl-16378 279 7 “ " PUNCT crl-16378 279 8 personas persona NOUN crl-16378 279 9 and and CCONJ crl-16378 279 10 a a DET crl-16378 279 11 user user NOUN crl-16378 279 12 - - PUNCT crl-16378 279 13 centered center VERB crl-16378 279 14 visioning visioning NOUN crl-16378 279 15 process process NOUN crl-16378 279 16 , , PUNCT crl-16378 279 17 ” " PUNCT crl-16378 279 18 performance performance NOUN crl-16378 279 19 measurement measurement NOUN crl-16378 279 20 and and CCONJ crl-16378 279 21 metrics metric NOUN crl-16378 279 22 11 11 NUM crl-16378 279 23 , , PUNCT crl-16378 279 24 no no NOUN crl-16378 279 25 . . NOUN crl-16378 279 26 2 2 NUM crl-16378 279 27 ( ( PUNCT crl-16378 279 28 2010 2010 NUM crl-16378 279 29 ): ): PUNCT crl-16378 279 30 172–83 172–83 PROPN crl-16378 279 31 . . PUNCT crl-16378 280 1 23 23 NUM crl-16378 280 2 . . PUNCT crl-16378 280 3 heather heather PROPN crl-16378 280 4 cunningham cunningham PROPN crl-16378 280 5 , , PUNCT crl-16378 280 6 “ " PUNCT crl-16378 280 7 designing design VERB crl-16378 280 8 a a DET crl-16378 280 9 web web NOUN crl-16378 280 10 site site NOUN crl-16378 280 11 for for ADP crl-16378 280 12 one one NUM crl-16378 280 13 imaginary imaginary ADJ crl-16378 280 14 persona persona NOUN crl-16378 280 15 that that PRON crl-16378 280 16 reflects reflect VERB crl-16378 280 17 the the DET crl-16378 280 18 needs need NOUN crl-16378 280 19 of of ADP crl-16378 280 20 many many ADJ crl-16378 280 21 , , PUNCT crl-16378 280 22 ” " PUNCT crl-16378 280 23 computers computer NOUN crl-16378 280 24 in in ADP crl-16378 280 25 libraries library NOUN crl-16378 280 26 25 25 NUM crl-16378 280 27 , , PUNCT crl-16378 280 28 no no NOUN crl-16378 280 29 . . NOUN crl-16378 280 30 9 9 NUM crl-16378 280 31 ( ( PUNCT crl-16378 280 32 2005 2005 NUM crl-16378 280 33 ): ): PUNCT crl-16378 280 34 15–19 15–19 NUM crl-16378 280 35 . . PUNCT crl-16378 281 1 24 24 NUM crl-16378 281 2 . . PUNCT crl-16378 282 1 donald donald PROPN crl-16378 282 2 phillips phillips PROPN crl-16378 282 3 , , PUNCT crl-16378 282 4 “ " PUNCT crl-16378 282 5 how how SCONJ crl-16378 282 6 to to PART crl-16378 282 7 develop develop VERB crl-16378 282 8 a a DET crl-16378 282 9 user user NOUN crl-16378 282 10 interface interface NOUN crl-16378 282 11 that that SCONJ crl-16378 282 12 your your PRON crl-16378 282 13 users user NOUN crl-16378 282 14 will will AUX crl-16378 282 15 really really ADV crl-16378 282 16 love love VERB crl-16378 282 17 , , PUNCT crl-16378 282 18 ” " PUNCT crl-16378 282 19 computers computer NOUN crl-16378 282 20 in in ADP crl-16378 282 21 libraries library NOUN crl-16378 282 22 32 32 NUM crl-16378 282 23 , , PUNCT crl-16378 282 24 no no NOUN crl-16378 282 25 . . NOUN crl-16378 282 26 7 7 NUM crl-16378 282 27 ( ( PUNCT crl-16378 282 28 2012 2012 NUM crl-16378 282 29 ): ): PUNCT crl-16378 282 30 6–15 6–15 NUM crl-16378 282 31 . . PUNCT crl-16378 283 1 25 25 NUM crl-16378 283 2 . . X crl-16378 283 3 koltay koltay VERB crl-16378 283 4 and and CCONJ crl-16378 283 5 tancheva tancheva PROPN crl-16378 283 6 , , PUNCT crl-16378 283 7 “ " PUNCT crl-16378 283 8 personas persona NOUN crl-16378 283 9 and and CCONJ crl-16378 283 10 a a DET crl-16378 283 11 user user NOUN crl-16378 283 12 - - PUNCT crl-16378 283 13 centered center VERB crl-16378 283 14 visioning visioning NOUN crl-16378 283 15 process process NOUN crl-16378 283 16 . . PUNCT crl-16378 283 17 ” " PUNCT crl-16378 284 1 26 26 NUM crl-16378 284 2 . . PUNCT crl-16378 285 1 jack jack NOUN crl-16378 285 2 mannes manne NOUN crl-16378 285 3 , , PUNCT crl-16378 285 4 tomasz tomasz NOUN crl-16378 285 5 miaskiewicz miaskiewicz PROPN crl-16378 285 6 , , PUNCT crl-16378 285 7 and and CCONJ crl-16378 285 8 tamara tamara PROPN crl-16378 285 9 sumner sumner NOUN crl-16378 285 10 , , PUNCT crl-16378 285 11 “ " PUNCT crl-16378 285 12 using use VERB crl-16378 285 13 personas persona NOUN crl-16378 285 14 to to PART crl-16378 285 15 understand understand VERB crl-16378 285 16 the the DET crl-16378 285 17 needs need NOUN crl-16378 285 18 and and CCONJ crl-16378 285 19 goals goal NOUN crl-16378 285 20 of of ADP crl-16378 285 21 institutional institutional ADJ crl-16378 285 22 repository repository ADJ crl-16378 285 23 users user NOUN crl-16378 285 24 , , PUNCT crl-16378 285 25 ” " PUNCT crl-16378 285 26 dlib dlib PROPN crl-16378 285 27 magazine magazine NOUN crl-16378 285 28 , , PUNCT crl-16378 285 29 2008 2008 NUM crl-16378 285 30 , , PUNCT crl-16378 285 31 available available ADJ crl-16378 285 32 online online ADV crl-16378 285 33 at at ADP crl-16378 285 34 www.dlib.org/dlib/september08/maness/09maness.html www.dlib.org/dlib/september08/maness/09maness.html PROPN crl-16378 285 35 [ [ X crl-16378 285 36 accessed access VERB crl-16378 285 37 21 21 NUM crl-16378 285 38 august august PROPN crl-16378 285 39 2014 2014 NUM crl-16378 285 40 ] ] PUNCT crl-16378 285 41 . . PUNCT crl-16378 286 1 27 27 NUM crl-16378 286 2 . . PUNCT crl-16378 287 1 angela angela PROPN crl-16378 287 2 fullington fullington PROPN crl-16378 287 3 ballard ballard PROPN crl-16378 287 4 and and CCONJ crl-16378 287 5 susan susan PROPN crl-16378 287 6 teague teague PROPN crl-16378 287 7 - - PUNCT crl-16378 287 8 rector rector NOUN crl-16378 287 9 , , PUNCT crl-16378 287 10 “ " PUNCT crl-16378 287 11 building build VERB crl-16378 287 12 a a DET crl-16378 287 13 library library NOUN crl-16378 287 14 web web NOUN crl-16378 287 15 site site NOUN crl-16378 287 16 : : PUNCT crl-16378 287 17 strategies strategy NOUN crl-16378 287 18 for for ADP crl-16378 287 19 success success NOUN crl-16378 287 20 , , PUNCT crl-16378 287 21 ” " PUNCT crl-16378 287 22 c&rl c&rl PROPN crl-16378 287 23 news news NOUN crl-16378 287 24 , , PUNCT crl-16378 287 25 72 72 NUM crl-16378 287 26 , , PUNCT crl-16378 287 27 no no NOUN crl-16378 287 28 . . NOUN crl-16378 287 29 3 3 NUM crl-16378 287 30 ( ( PUNCT crl-16378 287 31 2011 2011 NUM crl-16378 287 32 ): ): PUNCT crl-16378 287 33 132–35 132–35 NUM crl-16378 287 34 , , PUNCT crl-16378 287 35 available available ADJ crl-16378 287 36 online online ADV crl-16378 287 37 at at ADP crl-16378 287 38 http://crln.acrl.org/ http://crln.acrl.org/ PROPN crl-16378 287 39 content/72/3/132.full content/72/3/132.full NOUN crl-16378 287 40 [ [ X crl-16378 287 41 accessed access VERB crl-16378 287 42 21 21 NUM crl-16378 287 43 august august PROPN crl-16378 287 44 2014 2014 NUM crl-16378 287 45 ] ] PUNCT crl-16378 287 46 . . PUNCT crl-16378 288 1 28 28 X crl-16378 288 2 . . PUNCT crl-16378 288 3 kathryn kathryn PROPN crl-16378 288 4 lage lage PROPN crl-16378 288 5 , , PUNCT crl-16378 288 6 barbara barbara PROPN crl-16378 288 7 losoff losoff PROPN crl-16378 288 8 , , PUNCT crl-16378 288 9 and and CCONJ crl-16378 288 10 jack jack NOUN crl-16378 288 11 mannes manne NOUN crl-16378 288 12 , , PUNCT crl-16378 288 13 “ " PUNCT crl-16378 288 14 receptivity receptivity NOUN crl-16378 288 15 to to ADP crl-16378 288 16 library library NOUN crl-16378 288 17 involvement involvement NOUN crl-16378 288 18 in in ADP crl-16378 288 19 scientific scientific ADJ crl-16378 288 20 data datum NOUN crl-16378 288 21 curation curation NOUN crl-16378 288 22 : : PUNCT crl-16378 288 23 a a DET crl-16378 288 24 case case NOUN crl-16378 288 25 study study NOUN crl-16378 288 26 at at ADP crl-16378 288 27 the the DET crl-16378 288 28 university university PROPN crl-16378 288 29 of of ADP crl-16378 288 30 colorado colorado PROPN crl-16378 288 31 boulder boulder NOUN crl-16378 288 32 , , PUNCT crl-16378 288 33 ” " PUNCT crl-16378 288 34 portal portal ADJ crl-16378 288 35 : : PUNCT crl-16378 288 36 libraries library NOUN crl-16378 288 37 and and CCONJ crl-16378 288 38 the the DET crl-16378 288 39 academy academy NOUN crl-16378 288 40 11 11 NUM crl-16378 288 41 , , PUNCT crl-16378 288 42 no no NOUN crl-16378 288 43 . . NOUN crl-16378 288 44 4 4 NUM crl-16378 288 45 ( ( PUNCT crl-16378 288 46 2011 2011 NUM crl-16378 288 47 ): ): PUNCT crl-16378 288 48 915–37 915–37 NUM crl-16378 288 49 . . PUNCT crl-16378 289 1 29 29 NUM crl-16378 289 2 . . PUNCT crl-16378 290 1 gerry gerry PROPN crl-16378 290 2 gaffney gaffney NOUN crl-16378 290 3 , , PUNCT crl-16378 290 4 “ " PUNCT crl-16378 290 5 personas persona NOUN crl-16378 290 6 and and CCONJ crl-16378 290 7 outrageous outrageous ADJ crl-16378 290 8 software software NOUN crl-16378 290 9 : : PUNCT crl-16378 290 10 an an DET crl-16378 290 11 interview interview NOUN crl-16378 290 12 with with ADP crl-16378 290 13 alan alan PROPN crl-16378 290 14 cooper cooper PROPN crl-16378 290 15 , , PUNCT crl-16378 290 16 ” " PUNCT crl-16378 290 17 information information NOUN crl-16378 290 18 & & CCONJ crl-16378 290 19 design design NOUN crl-16378 290 20 ( ( PUNCT crl-16378 290 21 blog blog NOUN crl-16378 290 22 ) ) PUNCT crl-16378 290 23 , , PUNCT crl-16378 290 24 nov nov PROPN crl-16378 290 25 . . PROPN crl-16378 290 26 22 22 NUM crl-16378 290 27 , , PUNCT crl-16378 290 28 2012 2012 NUM crl-16378 290 29 ( ( PUNCT crl-16378 290 30 2:12 2:12 NUM crl-16378 290 31 p.m. p.m. NOUN crl-16378 290 32 ) ) PUNCT crl-16378 290 33 , , PUNCT crl-16378 290 34 available available ADJ crl-16378 290 35 online online ADV crl-16378 290 36 at at ADP crl-16378 290 37 http://uxpod.com/ http://uxpod.com/ PROPN crl-16378 290 38 personas personas PROPN crl-16378 290 39 - - PUNCT crl-16378 290 40 and and CCONJ crl-16378 290 41 - - PUNCT crl-16378 290 42 outrageous outrageous ADJ crl-16378 290 43 - - PUNCT crl-16378 290 44 software software NOUN crl-16378 290 45 - - PUNCT crl-16378 290 46 an an DET crl-16378 290 47 - - PUNCT crl-16378 290 48 interview interview NOUN crl-16378 290 49 - - PUNCT crl-16378 290 50 with with ADP crl-16378 290 51 - - PUNCT crl-16378 290 52 alan alan PROPN crl-16378 290 53 - - PUNCT crl-16378 290 54 cooper/ cooper/ NUM crl-16378 291 1 [ [ PUNCT crl-16378 291 2 accessed access VERB crl-16378 291 3 21 21 NUM crl-16378 291 4 august august PROPN crl-16378 291 5 2014 2014 NUM crl-16378 291 6 ] ] PUNCT crl-16378 291 7 . . PUNCT crl-16378 292 1 30 30 NUM crl-16378 292 2 . . PUNCT crl-16378 293 1 phillips phillip NOUN crl-16378 293 2 , , PUNCT crl-16378 293 3 “ " PUNCT crl-16378 293 4 how how SCONJ crl-16378 293 5 to to PART crl-16378 293 6 develop develop VERB crl-16378 293 7 a a DET crl-16378 293 8 user user NOUN crl-16378 293 9 interface interface NOUN crl-16378 293 10 that that SCONJ crl-16378 293 11 your your PRON crl-16378 293 12 users user NOUN crl-16378 293 13 will will AUX crl-16378 293 14 really really ADV crl-16378 293 15 love love VERB crl-16378 293 16 , , PUNCT crl-16378 293 17 ” " PUNCT crl-16378 293 18 6–15 6–15 NUM crl-16378 293 19 . . PUNCT crl-16378 294 1 31 31 NUM crl-16378 294 2 . . PUNCT crl-16378 294 3 koltay koltay VERB crl-16378 294 4 and and CCONJ crl-16378 294 5 tancheva tancheva PROPN crl-16378 294 6 , , PUNCT crl-16378 294 7 “ " PUNCT crl-16378 294 8 personas persona NOUN crl-16378 294 9 and and CCONJ crl-16378 294 10 a a DET crl-16378 294 11 user user NOUN crl-16378 294 12 - - PUNCT crl-16378 294 13 centered center VERB crl-16378 294 14 visioning visioning NOUN crl-16378 294 15 process process NOUN crl-16378 294 16 . . PUNCT crl-16378 294 17 ” " PUNCT