College and Research Libraries By A R C H I E L. M c N E A L Ratio of Professional to Clerical Staff U ' - P ' H E RECOGNITION o f t h e f a c t that a X large proportion of the activities of the university library consists of rou- tines that can be performed by instructed clerical workers should eventually lead to the concentration of professional effort upon major problems of reading, scholar- ship, and research. Within the limits of the individual library's definition of 'cler- ical worker,' the situation seems to indi- cate that many libraries are using pro- fessionally trained personnel to perform clerical or subprofessional tasks."1 T h e authors of the above statement may have hoped for some immediate re- action on the part of administrators in our major universities. Such has not been the case. There have been studies made f r o m time to time pointing toward the possibility of more careful definition of duties and responsibilities, but positive action has occurred in only a few insti- tutions. Perhaps many institutions have been aware of having a high ratio of profes- sional staff but have seen no immediate way to alter the situation without injus- tice to persons who had established ten- ure. Others may never have readjusted f r o m the exigencies of depression years when staff reduction first affected certain clerical positions. In some of the larger institutions, a proliferation of depart- mental libraries has often been the rea- son assigned for the size of professional staff required. Whatever the reason, it seems likely that librarians facing finan- cial pressures may need to scrutinize care- 1 L . R. Wilson and M. F. Tauber, The University Library (Chicago: University of Chicago Press, 1945), 247. Dr. McNeal is director of libraries, University of Miami. fully the nature of personnel required to perform the duties of each position. Proper j o b analysis and classification of positions is essential to such a survey. Some idea of the progress being made can be secured from a comparison of cer- tain data in Wilson and Tauber's origi- nal table with similar data developed from other sources for subsequent years (see the accompanying table). W h e n the sources used did not contain data for in- stitutions listed in the 1940 table, every effort was made to secure such informa- tion by correspondence. In some cases, it was not possible to obtain the infor- mation requested. It is evident that a trend toward a higher ratio of clerical to professional staff is developing but it cannot be as- sumed that this is a purposeful trend. Rather, it is more likely a result of growth, and of necessity imposed by the increasing demand f o r professional li- brarians. T h e ratio between clerical and profes- sional staff given in ALA Classification and Pay Plans for Libraries in Institu- tions of Higher Education is established on the following basis: ". . . there shall be clerical and student workers sufficient to assure that not more than 60 per cent or less than 40 per cent of total staff hours shall be clerical or student serv- ice."2 Such a provision means that an in- stitution with 20 full-time staff positions should have n o more than 12 nor less than 8 full-time clerical workers, or the equivalent in clerical and student help. 2 A L A Board on Personnel Administration. Subcom- mittee on Budgets, Compensation and Schemes of Serv- ice for Libraries Connected with Universtities, Col- leges and Teacher Training_ Institutions. Classification and Pay Plans in Institutions of Higher Education (2d ed.; Chicago: American Library Association, 1947), III, p. xxiv. MAY, 1956 219 RATIO OF PROFESSIONAL TO OTHER TYPES OF WORKERS IN 5 0 UNIVERSITY LIBRARIES, 1 9 4 0 - 5 4 19401 % PROF. OTHER TOTAL PROF. Harvard New York U. Pennsylvania Dartmouth Virginia Pittsburgh Catholic U. Brown Yale Princeton Washington (Seattle) Utah Rochester Columbia Wesleyan Cincinnati Iowa State Temple Northwestern Southern Cal. Duke Chicago Wayne Notre Dame Texas West Virginia Maryland Georgia Washington (St. Louis) St. Louis U. California Indiana North Carolina Nebraska Oregon Joint University Michigan California (L.A.) Oklahoma Missouri Iowa Illinois Arkansas Kentucky Kansas Colorado Pennsylvania State Oregon State Syracuse Louisiana 5 1 . 8 3 4 . 0 21.0 2 4 . 0 2 3 . 0 1 9 . 0 8.0 2 4 . 3 4 7 2 . 0 3 2 . 0 3 2 . 0 12.0 21.0 1 1 4 . 4 10.0 1 7 . 0 1 7 . 0 1 8 . 0 2 5 . 0 3 0 . 0 3 5 . 0 1 1 7 . 6 5 7 6 . 0 3 5 . 0 3 4 . 0 3 2 . 0 2 6 . 5 11.0 2 9 . 3 4 8 5 . 0 3 7 . 0 3 6 . 5 1 3 . 0 22.0 1 1 7 . 4 10.0 1 8 . 5 1 5 . 0 1 4 . 4 1 20.0 20.0 2 3 . 0 11.0 3 4 . 3 8 8.0 12.0 18.0 11.0 1 1 . 5 5 3 . 5 12.0 2 6 . 5 1 9 . 5 2 0 . 7 4 2 6 . 5 8 8 . 5 3 5 . 0 12.0 2 4 . 0 4 3 . 5 9 4 . 5 1 5 . 0 1 4 . 0 1 7 . 0 20.0 2 4 . 0 21.88 3 5 . 0 4 1 . 0 1 6 9 . 4 5 110.0 5 6 . 0 5 8 . 0 5 5 . 0 4 5 . 5 1 9 . 0 5 3 . 6 8 1 5 7 . 0 6 9 . 0 6 8 . 5 2 5 . 0 4 3 . 0 2 3 1 . 8 20.0 3 5 . 5 3 2 . 0 3 2 . 4 1 4 5 . 0 5 0 . 0 5 8 . 0 3 0 . 5 3 0 . 9 3 7 . 5 4 1 . 4 4 1 . 8 4 1 . 8 4 2 . 1 4 5 . 3 4 5 . 9 4 6 . 4 4 6 . 7 4 8 . 0 4 8 . 8 4 9 . 4 5 0 . 0 5 0 . 7 5 3 . 1 5 5 . 5 5 5 . 6 60.0 6 0 . 3 6 3 . 4 2 5 3 4 . 8 5 11.0 6.0 9 8 . 2 7 5 6 4 . 5 1 7 . 0 6 4 . 7 6.0 1 8 . 0 7 . 0 6.0 9 . 0 5 . 0 5 . 0 2 2 . 8 4 5 . 0 1 6 . 2 5 7 . 0 8 . 2 5 8 . 5 2 6 . 5 10.0 3 . 0 6.0 9 . 5 20.0 3 . 0 2 . 5 3 . 0 3 . 0 2.0 1 . 5 2.0 2.0 1 7 . 0 5 2 . 3 8 1 5 . 0 18.0 2 7 . 0 16.0 1 6 . 5 7 6 . 3 4 1 7 . 0 4 2 . 7 5 2 6 . 5 2 8 . 9 9 3 5 . 0 1 1 5 . 0 4 5 . 0 1 5 . 0 3 0 . 0 5 3 . 0 1 1 4 . 5 18.0 1 6 . 5 20.0 2 3 . 0 26.0 2 3 . 3 8 3 7 . 0 4 3 . 0 6 4 . 7 6 5 . 5 6 6 . 7 6 6 . 7 6 6 . 7 68.8 6 9 . 7 7 0 . 0 7 0 . 6 7 2 . 0 7 3 . 6 7 4 . 0 7 5 . 7 7 7 . 0 7 7 . 8 80.0 80.0 82.1 8 2 . 5 8 3 . 3 8 4 . 8 8 5 . 0 8 7 . 0 9 2 . 3 9 3 . 5 9 4 . 6 9 5 . 3 19482 PROF. OTHER4 TOTAL PROF. 5 6 . 2 4 4 . 0 3 1 . 0 2 9 . 0 2 5 . 0 1 7 . 5 1 5 1 . 7 9 6 . 0 5 8 . 0 3 7 . 0 3 6 . 0 3 2 . 0 2 0 7 . 9 1 4 0 . 0 8 9 . 0 66.0 61.0 4 9 . 5 2 6 . 8 5 2 . 0 7 8 . 8 5 7 . 1 8 5 . 1 1 4 2 . 2 2 6 . 3 3 6 0 . 6 7 8 7 . 0 2 3 . 0 1 5 . 0 2 2 . 5 3 3 . 0 4 1 . 0 3 7 . 5 6 3 . 0 1 8 . 5 16.0 4 0 . 9 1 0 . 5 1 9 . 0 1 9 . 0 1 3 . 0 16.0 9 3 . 0 4 1 . 0 3 6 . 2 5 3 3 . 0 2 4 . 1 3 2 7 . 0 108.0 4 2 . 0 1 3 . 0 2 0 . 5 3 1 . 5 1 2 9 . 2 6 1 2 . 7 5 18.0 21.0 1 7 . 0 28.0 2 3 . 5 8 3 8 . 5 3 3 . 5 18.0 3 7 . 0 1 7 . 0 3 3 . 5 3 3 . 0 3 3 . 5 1 3 5 . 0 6 1 5 . 5 12.0 22.0 9 . 0 10.0 1 6 . 5 1 7 . 0 20.0 9 7 . 7 5 26.0 21.0 1 6 . 5 0 1 3 . 8 5 1 1 . 5 3 0 . 0 2 5 . 0 6.0 18.0 1 7 . 5 7 2 . 0 5 8.0 1 5 . 5 9 . 0 11.0 22.0 1 3 . 3 2 22.0 2 4 . 0 2 7 . 0 3 1 . 4 3 4 . 8 4 3 . 9 4 0 . 9 3 5 . 3 3 4 . 0 4 0 . 1 3 0 . 2 3 7 . 9 8 0 . 5 1 1 8 . 4 3 2 . 0 2 7 . 0 1 9 . 0 4 6 . 0 5 8 . 7 1 1 1 . 0 2 4 4 . 0 « 3 5 5 . 0 6 3 1 . 2 4 1 . 0 5 2 . 0 3 9 . 5 6 6 . 5 7 4 . 0 7 1 . 0 1 9 8 . 0 3 4 . 0 28.0 6 2 . 9 1 9 . 5 2 9 . 0 3 5 . 5 3 0 . 0 3 6 . 0 1 9 0 . 7 5 6 7 . 0 5 7 . 2 5 4 9 . 5 0 3 7 . 9 8 3 8 . 5 1 3 8 . 0 6 7 . 0 1 9 . 0 3 8 . 5 4 9 . 0 2 0 1 . 3 1 2 0 . 7 5 3 3 . 5 3 0 . 0 28.0 5 0 . 0 3 6 . 9 6 0 . 5 5 7 . 5 56*1 2 8 . 8 5 6 . 9 4 9 . 6 5 5 . 4 5 2 . 8 3 1 . 8 5 4 . 4 5 7 . 1 6 5 . 0 5 3 . 8 6 5 . 5 5 3 . 5 4 3 . 3 4 4 . 4 4 8 . 7 61.2 6 3 . 3 66.6 6 3 . 5 7 0 . 1 7 8 . 2 62.6 6 8 . 4 5 3 . 2 6 4 . 3 6 4 . 2 6 1 . 4 5 3 . 7 7 0 . 0 6 0 . 7 5 6 . 0 6 3 . 9 6 3 . 6 5 8 . 2 19543 % PROF. OTHER5TOTAL PROF. 1 3 7 . 3 3 2 2 0 . 6 7 3 6 . 0 9 1 . 0 5 5 . 0 3 4 . 5 2 9 . 0 20.0 18.0 21.0 1 0 3 . 5 2 8 . 6 6 9 9 . 0 3 3 . 5 4 0 . 0 28.0 20.0 3 7 . 0 1 3 2 . 5 8 4 . 0 4 6 . 7 5 7 0 . 5 1 9 . 0 2 5 . 0 2 6 . 5 2 8 . 5 8 9 . 0 227.0® 3 1 6 . 0 6 3 5 8 . 0 1 2 7 . 0 1 5 4 . 0 68.0 6 9 . 0 4 8 . 0 3 8 . 0 5 8 . 0 2 3 6 . 0 112.66 1 1 7 . 2 5 4 4 . 0 5 5 . 0 1 7 . 0 3 0 . 7 5 3 3 . 0 4 5 . 0 3 4 . 0 3 7 . 2 5 5 1 . 0 2 6 . 6 3 1 7 . 0 4 3 . 8 22.0 2 5 . 0 2 6 . 5 1 9 . 5 1 7 . 0 1 2 6 . 7 5 4 0 . 0 5 7 . 0 3 4 . 5 2 8 . 5 26.0 1 0 2 . 5 80.0 2 9 . 0 21.0 3 0 . 7 5 1 3 2 . 0 1 7 . 0 28.0 3 7 . 2 5 20.0 3 0 . 5 4 7 . 7 5 2 5 . 0 5 3 . 0 4 3 . 0 4 2 . 2 5 8 2 . 0 s 3 4 . 6 2 20.0 3 5 . 0 3 0 . 0 1 6 . 5 2 5 . 5 3 6 . 0 2 4 . 0 1 7 3 . 0 5 3 . 5 2 5 . 0 3 0 . 5 2 6 . 2 5 1 4 . 5 5 1 . 0 8 5 . 0 2 3 . 0 20.0 4 7 . 7 5 1 1 0 . 7 5 11.0 26.0 2 7 . 2 5 18.0 4 7 . 5 7 8 . 5 5 8 . 0 9 8 . 0 7 7 . 0 7 9 . 5 1 3 3 . 0 6 1 . 2 5 3 7 . 0 7 8 . 8 5 2 . 0 4 1 . 5 5 2 . 0 5 5 . 5 4 1 . 0 2 9 9 . 2 5 9 3 . 5 82.0 6 5 . 0 5 4 . 7 5 4 0 . 5 1 5 3 . 5 1 6 5 . 0 5 2 . 0 4 1 . 0 7 8 . 5 2 4 2 . 7 5 28.0 5 4 . 0 6 4 . 5 3 8 . 0 3 8 . 3 2 8 . 3 3 5 . 7 5 0 . 7 4 2 . 0 4 1 . 7 4 7 . 3 3 6 . 2 4 3 . 8 2 5 . 4 3 9 . 8 4 3 . 2 4 8 . 1 2 7 . 1 3 5 . 7 3 9 . 1 5 6 . 9 4 5 . 9 4 4 . 1 4 6 . 8 3 8 . 3 4 3 . 4 4 5 . 9 5 5 . 5 4 2 . 3 60.2 5 3 . 5 3 5 . 1 4 1 . 4 4 2 . 1 4 2 . 7 6 9 . 5 5 3 . 0 5 2 . 0 6 4 . 1 6 6 . 7 4 8 . 4 6 8 . 4 5 1 . 2 3 9 . 1 5 4 . 3 6 0 . 7 5 1 . 8 5 7 . 7 5 2 . 6 3 2 . 0 3 4 . 0 6 6 . 0 4 8 . 4 2 4 . 3 3 1 6 . 3 3 4 0 . 6 6 5 9 . 8 3 4 . 2 5 2 9 . 5 6 3 . 7 5 5 3 . 7 4 7 . 0 3 0 . 0 7 7 . 0 6 1 . 1 1 Wilson and Tauber, The University Library, 1945, p. 230. 2 COLLEGE A N D R E S E A R C H L I B R A R I E S , I X ( 1 9 4 8 ) , 2 3 9 . 3 COLLEGE A N D R E S E A R C H L I B R A R I E S , X V I ( 1 9 5 5 ) , 4 1 . 4 No indication whether student assistants included or excluded. 5 Specifically excludes student assistants. 6 Includes student assistants. In the introduction to the second edi- tion, the following statement appears: "Standards for libraries in institutions of higher education vary greatly in different parts of the country. Therefore the per- sonnel standards used in the national pattern are necessarily at variance with local conditions in some institutions. It is felt, after considerable testing, that they d o reflect average conditions throughout the country."3 So far as can be determined, f r o m in- ternal evidence cited above, and from conversation with a former chairman of the subcommittee, the basis for establish- ing the ratio of clerical to professional staff was that then existing in a majority of institutions surveyed. While the docu- ment provided goals and offered desir- able conditions in many respects, it ac- cepted the status quo on this particular point. Such acceptance would not be un- fortunate, were it not for the misinter- pretation by some w h o have used the ratio as a rule without reading the state- ment in the Introduction. Perhaps the new edition will give some attention to this problem. T h e decision to lump clerical and stu- dent assistance in one category seems questionable. Admittedly, many excellent student helpers are developed and often their usefulness is greater than that of an inferior full-time clerical worker. How- ever, it is an inescapable fact that the turnover in this type of worker necessi- tates constant training of replacements, so it would seem desirable to have cleri- cal workers, suitably classified and paid, as a separate category. Thus, with an ef- fective professional staff, a reasonable number of clerical personnel, and stu- dent assistants as available and needed, there would be a much sounder person- nel program, and evaluation would be simplified. T h e need for an additional category classed "subprofessional" was ruled out by the A L A subcommittee in their plans 3 Ibid., pp. xiii, xiv. MAY, 1956 referred to above, but received careful attention by Williams in 1954.4 At that time he suggested: "It might be reason- able to expect that an administrator w h o wished to keep the percentage of profes- sional members on his staff as low as possible would find it desirable to em- ploy some nonprofessional persons of a higher grade than would be needed in an institution where librarians were doing much of the clerical work." W h i l e W i l - liams did not consider the term "sub- professional" satisfactory, he did recog- nize the need for some intermediate grade falling between the professional librarian and the page-typist-filer group.5 Whether we consider Danton's pro- posal for three levels of library service, technical or subprofessional, middle serv- ice, and administrative-specialist6 or something similar to the German middle service as described by Cowley,7 w h o con- trasts the "theoreticalists" and the "prac- ticalists," there would seem to be a place in libraries of institutions of higher edu- cation for the well-educated library as- sistant who has developed certain pro- ficiencies on the j o b . T h e matter of for- mal library school training for such a middle service might well be the subject for another article, and has been given some detailed consideration by McDiar- mid.8 Many libraries find on their staff per- sons of superior educational qualifica- tions who for various reasons have not determined to secure a library degree. Many of these persons have particular abilities which, as they develop under professional supervision, enable them to function at a level above the routine 4 Edwin E. Williams, " W h o Does What: Unprofes- sional Personnel Problems," COLLEGE AND RESEARCH LIBRARIES, VI (1945), 306. 5 Ibid. 6 J. P. Danton, Education for Librarianship; Criti- cisms, Dilemmas, and Proposals (New York: Columbia University School of Library Service, 1946). 7 John D. Cowley, "The Development of Professional Training for Librarianship in Europe," Library Quar- terly, VII (1937), 169-95. 8 Errett W . McDiarmid, "Training of Clerical and Subprofessional Workers," in Chicago. University. Graduate Library School. Library Conference, Educa- tion for Librarianship (Chicago: American Library Association, 1949), 232-48. 221 clerical tasks. In-service training pro- grams can further develop these persons and frequently may discover in them prospective recruits to professional train- ing. In other cases, the individual may develop to such an extent that he occu- pies a major position without having ex- perienced any formal library school training. Certainly some of our best- known and most effective librarians have entered the profession without benefit of the midwifery of the library school. This is not to say that such a procedure is ad- vocated, nor is it in any sense intended to detract from the importance of formal training. Rather, it is a plea for those special cases where ability and applica- tion merit recognition. At this point it might be well to esti- mate the disadvantages attendant u p o n entry into the library profession without formal library school training. There is the time factor which usually operates in favor of the degree-qualified person and becomes apparent in salary differentials. There is the danger of in-breeding, to the extent that one coming up through the ranks in one institution is compressed into the mold of that library's philosophy and method. It is possible that such a person may be limited to one sphere of activity and become very capable in it, but be entirely devoid of training or knowledge of other areas. In spite of these dangers, many librar- ies now have o n their staff individuals who perform their duties with profes- sional skill, and think and act in a pro- fessional manner. Such staff members may well be considered for equal com- pensation, as well as for equal considera- tion in matters of vacation, retirement, and similar matters, so far as the charter of the institution permits. In addition to the person who may be considered a "career" individual among the nonprofessionals, there are others who merit our attention. T h e worker whose husband is attending school or w h o seeks to supplement the income of a husband employed locally may have qual- ifications in terms of education and train- ing that enable her to rise to near-profes- sional performance during the years she will work. Such a person justifies time spent on her during the period of train- ing, and deserves recognition as her ex- perience increases. For persons such as this, it is suggested that we look back to the days of the li- brary training class. W e ought to think in terms of in-service training today for those who can not or will not leave to spend a year in library school. It is not proposed that this type of assistance be substituted for professional librarians where professionals are needed, but rath- er that we supplement the professional with superior nonprofessional assistants whose experience warrants recognition. Williams suggested that a real shortage of professional librarians might result in the maximum use of personnel resources, with clerical personnel being called upon to perform the maximum possible in duties of a clerical nature. Leigh f o u n d in his survey of California that such a shortage did exist in 1952.9 Evidence f r o m library schools indicates that there were from three to five jobs for each graduate in 1954. Weber, in a recent article o n the cleri- cal staff, pointed out factors responsible for a new concern over this group: "First, the growing demand for library service of all kinds, challenging the planning skills of all librarians; second, the rising costs of operation . . . ; third, the short- age of qualified professional personnel, making it imperative to use the available supply to the best advantage."10 W e seem to be at a point now where the adminis- trator might well give careful attention to his staff organization in terms of the ALA Descriptive List of Professional and Nonprofessional Duties in Libraries. 9 Robert D. Leigh, The California Librarian Educa- tion Survey (New York: Columbia University, 1952), 14. 10 Dorothy Weber, " T h e Clerical Staff," Library Trends I I I (1954), 53. 222 COLLEGE AND RESEARCH LIBRARIES As suggested in an earlier article,11 it seems practical to assume that one pro- fessional to two clerical staff members might approximate a desirable ratio. It is interesting to see that in Williams' fig- ures for 1940-41, disregarding student assistance, only Harvard met this ideal; Pennsylvania and Oberlin approached it. T o d a y , we find that N e w York Univer- sity and Princeton operate o n the pro- posed basis. Harvard, Cincinnati, Brown, Pennsylvania, Iowa, Iowa State and Washington University are among those which have less than 40 per cent profes- sional librarians o n their staffs. T h i s p r o p o r t i o n is suggested with re- gard to full-time staff. Student assistance is used to a greater or lesser degree as local conditions vary. In many cases, it is used of necessity. W h e r e choice is pos- sible, it w o u l d seem desirable to use stu- dent assistants for those tasks best suited to their abilities and to their part-time availability. In every case where tasks c o u l d be performed equally well by full- time clerical personnel, it w o u l d seem desirable to convert the necessary part- time components to a full-time position, thus giving the supervisory personnel one instead of three o r four persons to train and schedule. 11 A . L. McNeal, "Financial Problems of University L i b r a r i e s , " COLLEGE A N D R E S E A R C H L I B R A R I E S , X V ( 1 9 5 4 ) , 410. In summary, it is proposed that admin- istrators consider the duties of the pro- fessional members of their staff, and at- tempt to utilize professional competence in the performance of work that will challenge and lead to further develop- ment of professional skill. Just as the rep- etitious phrases in a second-grade reader dull the interest and enthusiasm of an experienced reader, so will the assign- ment of clerical routine stultify the ener- getic professional librarian. It is further proposed that the subpro- fessional be nurtured and encouraged, and that this g r o u p be given such train- ing and advancement as may be possible. Recruitment interests can often be served through observant utilization of special skills within this category. Finally, the clerical staff, properly as- signed and properly supervised, can ac- complish effectively and efficiently m u c h more than it is permitted to d o in many libraries. Proper delegation of responsi- bility, with commensurate authority, is essential to g o o d staff organization. Like- wise, it is important that the clerical workers be given recognition f o r g o o d work. T h e i r morale can be strengthened by the feeling that they " b e l o n g " and are an essential factor in the accomplish- ment of the library program. Nominees for A L A Offices The ALA Nominating Committee is anx- ious to receive as widespread cooperation as possible from all members of the Association in suggesting names to be considered for the various elective offices. Recommendations for first vice president and president-elect, sec- ond vice president, and members of the exec- utive board and the council are solicited, and may be sent to the chairman of the commit- tee, Foster E. Mohrhardt, director of the De- partment of Agriculture Library, Washing- ton, D. C. Conference Placement Service During the Miami Beach Conference, a simplified contact placement clearing house will be available to employers and to librar- ians interested in changing positions. An of- fice will be provided where (1) employers may post notices of vacancies and leave mes- sages for persons interested in vacancies, and (2) librarians interested in changing positions may see the posted vacancies, leave messages for employers, and post notices of their avail- ability. Readers are referred to the May, 1956, ALA Bulletin for further details. MAY, 1956 223