College and Research Libraries 298 College & Research Libraries useful list of discipline centers. Although they are primarily in the science and engi- neering fields, the centers are fine exam- ples of the success and logic of II documen- tation strategies." -Elizabeth C. Stewart, Folsom Library, Rensselaer Polytechnic Insti- tute, Troy, New York. Neway, Julie M. Information Specialist as Team Player in the Research Process. West- port, Conn.: Greenwood, 1985. 194p. (New Directions in Librarianship, No.9). $29.95. LC 85-5488. ISBN 0-313- 24508-8. Using a case study approach, Julie Ne- way examines information services estab- lished in nonlibrary environments and serving staffs from such diverse fields as business, the social sciences, and both the pure and applied sciences. Under the aus- pices of a variety of funding sources, infor- mation services were tailored to meet the special needs of the target groups and were determined by direct interviews and other forms of information-need assess- ment. Quite frequently services included SDI, database searching, and document delivery. The author, an advocate for proactive li- brarianship, provides a rough method- ological framework for service develop- ment and implementation. She believes that establishment of such services may be crucial to the survival of this profession. In essence, Neway argues that information specialists, i.e., librarians, be attached to research teams in order to improve their individual or collective performance. Significant portions of the monograph are based upon the author's doctoral dis- sertation (University of lllinois at Urbana- Champaign, 1982). As such, the narrative is heavily footnoted, reflecting the exten- sive literature review common to the me- dium. The book is organized into eight chapters with accompanying index and bibliography. The majority of the text is devoted to histories of specific services. The length of these descriptions varies greatly. Most noteworthy is the review of Neway' sown experience with the Depart- ment of Microbiology at the University of Illinois at Urbana-Champaign. For roughly one year in the early 1980s, the May 1986 author assessed the impact of an informa- tion scientist's presence as a member of the research team. The study included a user evaluation of provided services. Use of a control group allowed the author to ?etermine changes in information use be- havior. Undoubtedly aided by her background in biology, Neway became well integrated into the scientists' environment, attend- ing weekly lab meetings, assessing indi- vidual information requirements, evaluat- ing computer-based literature searches, and the like. The service required nearly twenty hours per week in order to fulfill the information requirements of approxi- mately forty scientists. Nearly four hun- dred information requests resulted in about twenty-five hundred documents delivered at an average cost of $5, which included the salary of the information spe- cialist. The information-use habits of the control and experimental groups manifest some interesting contrasts. Neway ob- serves that the scientists favored with the service spent less time skimming or browsing in favor of reading requested materials in depth. Also, this same group apparently spent less time in discussion with their colleagues. This monograph encourages librarians to develop advanced information services based upon client-articulated need. In this sense, she shares common ground with certain elements of both the bibliographic instruction and collection development movements that have significant numbers advocating elaborate outreach or liaison activities. The book wisely reviews service failures as well as success. Additionally, the author provides a useful review of the lit- erature of information-use behavior of various disciplines and professions. Un- fortunately, it remains unclear why so many apparent useful information ser- vices cannot attract ongoing support. Cost, of course, is a factor since the ser- vices described are not without significant fiscal impact. One wonders if any univer- sity would absorb the cost of such services if they were extended to the entire faculty. More important is the question of benefit. Current management science often re- AUTHORITY CONTROL? A HARRIET VELAZQUEZ Executive Vice President UTLAS EFFECTIVE SOLUTIONS FOR LIBRARIES WORLDWIDE STILL WAITING FOR REAL AUTOMATED AUTHORITY CONTROL? DOES YOUR SYSTEM ••• 1J upgrade bibliographic name and series record headings to AACR2? Create links dynamically as you f1le them? D have Library of Congress subject headings online that are kept up to date by professionals? D notify you of changes that are made automatically and reflected in the headings? D allow private authority control creation to retain local practice? D provide name and subject records on. magnetic tape in the LC Authorities format? If your system doesn't score perfectly, your data- base may be out of control. When it comes to Authority Control, Utlas delivers a complete service. call us today and f1nd out more about what Utlas can do .for you. Utlas International U.S.Inc., 1611 North Kent Street, Suite 910, Atjington, VA. 22209 Telephone (703) 525-5940 or(800) 368-3008 300 College & Research Libraries quires us to measure our performance. Will we ever be able to establish a cost/ benefit relationship between our new ser- vices and such academic output measures as scholarly productivity, grant produc- tion, or enhanced teaching?-Ed Neroda, Eastern Montana College Library, Billings. Nos Ressources Humaines: la Cle d'un Bon Service. Personnel: Key to Successful Public Service. Textes des communica- tions de depart pour les ateliers au 16e CongresdelaC.B.P.Q., du23au26Mai 1985 a 1' Auberge du Mont Gabriel. Ed. by Rejean Savard. Montreal: Corpora- tion des Bibliothecaires Professionallels du Quebec, 1985. 168p. $20 (Canada). Reading this work conjures up images of a graduate school seminar course in which students distribute their term pa- pers to one another for purposes of class discussion. The papers vary greatly in length, quality, readability (of both type- face and style), and depth of thought. Writes editor Rejean Savard in his preface, ''We have sacrificed aesthetics for effi- ciency by printing the texts as they were submitted by contributors. We have done this to make the papers available before the conference" (p.xi). Such an arrangement makes sense for the conference attendees. And, given the notorious time lag associ- ated with the publication of conference proceedings, it is a breath of fresh air to be able to read these contributions just a year after they were presented. Having said that, however, the lack of uniformity results in an inferior product, not only ty- pographically but in other ways as well, evincing an acute lack of what one expects of careful editing. The lead article, for ex- ample, one of six French-language pieces · (of fourteen contributions, not counting the preface, which appears in both En- glish and French), is word processing with a justified right margin but printed on a low-resolution dot-matrix printer, off- putting for English-language readers on at least two counts. Topics covered in the collection range from professional education to conflict resolution to team building and union- ization. Of particular merit are contribu- tions by Kathleen M. Heim, Les Pourciau, May 1986 and Diane Mittermeyer. In a carefully written, upbeat article, Heim explores further one of her familiar research interests, gender stratification. Before tracing the historical context of women in libraries, she notes that'' on the whole the library profession offers a far greater opportunity for balance between the sexes than do other professional are- nas" (p.32). In her historical overview one is struck by the relative recency of the movement to expose the lack of parity be- tween men and women in administrative library positions. In conclusion, Heim suggests ways in which sex discrimination can be ameliorated, noting that a victory in the comparable-worth battle will benefit librarians of both genders. The application of one particular conflict resolution technique to resistance to change is the subject of Les Pourciau's pa- per. Granting that resistance to change is a natural reaction, Pourciau focuses on the use of the integrative decision-making technique to mitigate conflict between persons initiating change and those resist- ing it. Distinguishing among the various types of conflict, he reviews the traditional approaches of management to resolving conflict, rejecting separation, affiliation, annihilation, and regulation as inappro- priate for the work milieu of libraries and settling on interaction as holding the most promise. Diane Mittermeyer' s interest is profes- sionalism. She presents a number of models of professionalism, ranging from what she labels outmoded to all-inclusive. Mittermeyer notes that use of the trait model-in her view largely discredited-is still common among authors of library lit- erature, though it is now used more criti- cally. Other models, such as the field spe- cific, are receiving more attention. Mittermeyer argues that whatever para- digm of professionalism is considered, li- brarians should pay increasing attention to their use of political .power strategies as an important element of social recogni- tion. Whether this strategy should be used to enhance power, as she suggests, is a matter of some debate. Some of the other papers are marked by a lack of vibrancy and timeliness. The