reviews 580 College & Research Libraries November 2002 ceed. Crosbie’s writing is that of an archi- tect writing for architects, a bit gushy and prone to hyperbole at times, but still quite readable. Hickey is less concerned with aesthetics and often the more critical, but both authors treat the projects with respect and understanding. They carefully balance results against the contending political forces, site limitations, and funding restric- tions that each project faced. It is difficult to get a beautiful and functional building when every entity at an institution believes that it has a stake in what happens and loudly says so. Readers can learn much about the political agendas of colleges and universities in the 1990s from studying this book. Minor criticisms of the book include photographs of certain scenes in the in- troduction that reappear again in the chapters and the large numbers of formal shots that show no users. The major criti- cism of the buildings featured in the book is that they show little or no evidence that anyone understood basic concepts of li- brary design, economics, or aesthetics. Although the strictly “modular” li- brary of Angus Snead Macdonald and Ralph Ellsworth may be part of the past, its practical and economical underpin- nings can be ignored only at one’s peril. None of these seven buildings or addi- tions appears to contain any modular con- cepts. Specialized rooms, odd spaces tacked on, inflexible and twisted walls (often painted in garish primary colors), and massive lobbies and atriums all point toward achieving impressive visions rather than practical results. Widely sepa- rated service points, multiple entrances, and scattered offices demand large num- bers of support personnel. Huge expanses of fenestration produce lovely exterior views but must cost a fortune in climate control. Open balconies and aerial walk- ways promise miserable noise levels in the show-off areas. What is sad about many of these designs, particularly in those cases where the institution added to an existing structure, is that the library needed to expand in order to gain stor- age and seating space, yet what it got was show space instead. In some cases, the li- braries have less “room” after the projects were finished than they did before the projects started. Can this firm ever design a library without round windows? Can it ever use a wood other than maple? Why do many of the ceilings look like the minimalist designs of the 1970s? And what is so wrong about L-shaped librar- ies that they cannot be made to work with proper forethought? The buildings featured here offer some useful ideas, some interesting concepts, and some shallow thinking as adminis- trators, architects, and library staff rushed to embrace nineties electronic information nirvana. This book marks the reasoning of a decade during which libraries were going through major changes. As such, it is worth a look and worth reading, but only as a milepost on our way to a better understanding of what academic librar- ies will really be in the twenty-first cen- tury.—Michael W. Loder, Pennsylvania State University, Schuylkill Campus. Evolution in Reference and Information Services: The Impact of the Internet. Ed. Di Su. Binghampton, N.Y.: Haworth (Copublished simulta- neously as The Reference Librarian, no. 74), 2001. 230p. $49.95, cloth (ISBN 0789017229); $24.95, paper (ISBN 0789017237). LC 2001-59402. Reference service is like dance; it is more fun to do it than to write about it. Let us be grateful, then, for prescient librarians such as Su Di, assistant professor and head of information literacy at York Col- lege (CUNY), who recognize the impor- tance of documenting the metamorpho- sis of information delivery. Di is also a research librarian at PKF PC, a national accounting and consulting firm. The book begins with a history of elec- tronic reference from 1930 to 2000 and then diverges into four sections: Teach- ing and Training, Electronic Services, Evaluation and Analysis, and Information Technology Management. The twelve contributions by academic librarians tend to be case studies with Book Reviews 581 practical applications for any type of li- brary. The one anomaly is an Internet health information guide for consumers. I read the book on the long way back to Philadelphia from the Special Libraries Association conference in Los Angeles and wondered, if these chapters were con- ference sessions, which ones would I at- tend? They are all worthwhile, but I found some more compelling than others. The essays in Teaching and Training tend to reflect our love affair with “infor- mation literacy.” The authors acknowl- edge the seduction of students by the fool’s paradise of search engines but do not entertain the possibility that informa- tion literacy may be a fool’s errand. How- ever, the research findings described in this section do hold numerous useful in- sights about what does and does not work in coaching students. “E-mail Reference: Who, When, Where and What Is Asked” is an overview of the current state of e-mail reference in general and, specifically, at Colorado academic and public libraries. The bulk of the report is a close examination of two years of obser- vation at Colorado State University. Al- though no earthshaking conclusions about the value of e-mail reference are presented, the detailed usage statistics provide an in- teresting tool for comparison. “Internet Engineering Reference: An Academic Strategy” chronicles a Univer- sity of Texas library’s active confrontation with the widening gap between the ref- erence desk and library users. The boom in new classroom and residence facilities presents challenges with which many readers will readily identify. In their analysis of reference questions, the staff uncovered interesting trends: Although “I need information on . . .” still predomi- nates, the biggest change is represented by questions concerning access and com- puter-related problems. What aren’t they asking? They seldom ask about which index to use, a sad indication of their mis- guided reliance on the public Internet. The marketing and public relations aspect of reference service is also addressed. “We have changed our thinking—the Web makes the library remote from its users, not the other way around.” I thought I was a keen evaluator of Web content, but “Historical Fabrications on the Internet” shocked me out of compla- cency. Frightening examples of hate lit- erature and biased reports skillfully dis- guised as historical fact prove that mali- cious misinformation is more pervasive than many of us could have imagined. “The Impact of ‘Scholar ’s Worksta- tions’ in an Undergraduate Library,” in the IT management section is an excellent model of successful project management. The systematic treatment does not omit the distressing detours taken and is a use- ful lessons-learned account for any type of library planning a major technological change. Almost a century ago, Thomas Edison predicted that the motion picture would replace the book. Similar forecasts ascribe the future demise of printed matter to the Internet. Today, we teeter on the brink of the Semantic Web, which will, according to Tim Berners-Lee who invented the World Wide Web in 1989, relegate the Web to antiquity by 2005 (http://www.w3.org/ People/Berners-Lee). Evolution in Reference and Information Services is refreshingly void of theoretical assumptions, focusing, in- stead, on down-to-earth practical obser- vances by innovative and astute reference librarians. The articles are well referenced, and the index is faultless. This is an inspir- ing and educational work for information students and veteran librarians alike.— Terese Mulkern Terry, University of Pennsyl- vania. Intellectual Freedom Manual, 6th ed. Comp. the Office for Intellectual Free- dom. Chicago: ALA, 2002. 434p. $45, alk. paper; ALA members, $40.50 (ISBN 0838935192). LC 2001-26684. “A must-have guide,” reads a rear cover blurb. And that is true. This latest, up- dated compendium of official ALA poli- cies, guidelines, and interpretations, to- gether with a “history” of how each was created and some fifteen essays by intel- lectual freedom (IF) authorities such as << /ASCII85EncodePages false /AllowTransparency false /AutoPositionEPSFiles true /AutoRotatePages /All /Binding /Left /CalGrayProfile (Dot Gain 20%) /CalRGBProfile (sRGB IEC61966-2.1) /CalCMYKProfile (U.S. Web Coated \050SWOP\051 v2) /sRGBProfile (sRGB IEC61966-2.1) /CannotEmbedFontPolicy /Warning /CompatibilityLevel 1.3 /CompressObjects /Tags /CompressPages true /ConvertImagesToIndexed true /PassThroughJPEGImages true /CreateJobTicket false /DefaultRenderingIntent /Default /DetectBlends true /DetectCurves 0.0000 /ColorConversionStrategy /CMYK /DoThumbnails false /EmbedAllFonts true /EmbedOpenType false /ParseICCProfilesInComments true /EmbedJobOptions true /DSCReportingLevel 0 /EmitDSCWarnings false /EndPage -1 /ImageMemory 1048576 /LockDistillerParams false /MaxSubsetPct 1 /Optimize true /OPM 1 /ParseDSCComments true /ParseDSCCommentsForDocInfo true /PreserveCopyPage true /PreserveDICMYKValues true /PreserveEPSInfo true /PreserveFlatness false /PreserveHalftoneInfo true /PreserveOPIComments false /PreserveOverprintSettings true /StartPage 1 /SubsetFonts false /TransferFunctionInfo /Apply /UCRandBGInfo /Preserve /UsePrologue false /ColorSettingsFile () /AlwaysEmbed [ true ] /NeverEmbed [ true ] /AntiAliasColorImages false /CropColorImages false /ColorImageMinResolution 151 /ColorImageMinResolutionPolicy /OK /DownsampleColorImages true /ColorImageDownsampleType /Bicubic /ColorImageResolution 300 /ColorImageDepth -1 /ColorImageMinDownsampleDepth 1 /ColorImageDownsampleThreshold 1.10000 /EncodeColorImages true /ColorImageFilter /DCTEncode /AutoFilterColorImages true /ColorImageAutoFilterStrategy /JPEG /ColorACSImageDict << /QFactor 0.15 /HSamples [1 1 1 1] /VSamples [1 1 1 1] >> /ColorImageDict << /QFactor 0.15 /HSamples [1 1 1 1] /VSamples [1 1 1 1] >> /JPEG2000ColorACSImageDict << /TileWidth 256 /TileHeight 256 /Quality 30 >> /JPEG2000ColorImageDict << /TileWidth 256 /TileHeight 256 /Quality 30 >> /AntiAliasGrayImages false /CropGrayImages false /GrayImageMinResolution 151 /GrayImageMinResolutionPolicy /OK /DownsampleGrayImages true /GrayImageDownsampleType /Bicubic /GrayImageResolution 300 /GrayImageDepth -1 /GrayImageMinDownsampleDepth 2 /GrayImageDownsampleThreshold 1.10000 /EncodeGrayImages true /GrayImageFilter /DCTEncode /AutoFilterGrayImages true /GrayImageAutoFilterStrategy /JPEG /GrayACSImageDict << /QFactor 0.15 /HSamples [1 1 1 1] /VSamples [1 1 1 1] >> /GrayImageDict << /QFactor 0.15 /HSamples [1 1 1 1] /VSamples [1 1 1 1] >> /JPEG2000GrayACSImageDict << /TileWidth 256 /TileHeight 256 /Quality 30 >> /JPEG2000GrayImageDict << /TileWidth 256 /TileHeight 256 /Quality 30 >> /AntiAliasMonoImages false /CropMonoImages false /MonoImageMinResolution 600 /MonoImageMinResolutionPolicy /OK /DownsampleMonoImages true /MonoImageDownsampleType /Bicubic /MonoImageResolution 1200 /MonoImageDepth -1 /MonoImageDownsampleThreshold 1.16667 /EncodeMonoImages true /MonoImageFilter /CCITTFaxEncode /MonoImageDict << /K -1 >> /AllowPSXObjects false /CheckCompliance [ /None ] /PDFX1aCheck false /PDFX3Check false /PDFXCompliantPDFOnly false /PDFXNoTrimBoxError true /PDFXTrimBoxToMediaBoxOffset [ 0.00000 0.00000 0.00000 0.00000 ] /PDFXSetBleedBoxToMediaBox true /PDFXBleedBoxToTrimBoxOffset [ 0.00000 0.00000 0.00000 0.00000 ] /PDFXOutputIntentProfile () /PDFXOutputConditionIdentifier () /PDFXOutputCondition () /PDFXRegistryName () /PDFXTrapped /False /CreateJDFFile false /Description << /ENU (IPC Print Services, Inc. Please use these settings with InDesign CS4 \(6.x\). These settings should work well for every type of job; B/W, Color or Spot Color. Contact Pre-press Helpdesk at prepress_helpdesk@ipcprintservices.com if you have questions or need customized settings.) >> /Namespace [ (Adobe) (Common) (1.0) ] /OtherNamespaces [ << /AsReaderSpreads false /CropImagesToFrames true /ErrorControl /WarnAndContinue /FlattenerIgnoreSpreadOverrides false /IncludeGuidesGrids false /IncludeNonPrinting false /IncludeSlug false /Namespace [ (Adobe) (InDesign) (4.0) ] /OmitPlacedBitmaps false /OmitPlacedEPS false /OmitPlacedPDF false /SimulateOverprint /Legacy >> << /AddBleedMarks true /AddColorBars false /AddCropMarks true /AddPageInfo true /AddRegMarks false /BleedOffset [ 9 9 9 9 ] /ConvertColors /ConvertToCMYK /DestinationProfileName (U.S. Web Coated \(SWOP\) v2) /DestinationProfileSelector /DocumentCMYK /Downsample16BitImages true /FlattenerPreset << /ClipComplexRegions true /ConvertStrokesToOutlines true /ConvertTextToOutlines true /GradientResolution 300 /LineArtTextResolution 1200 /PresetName ([High Resolution]) /PresetSelector /HighResolution /RasterVectorBalance 1 >> /FormElements false /GenerateStructure false /IncludeBookmarks false /IncludeHyperlinks false /IncludeInteractive false /IncludeLayers false /IncludeProfiles true /MarksOffset 9 /MarksWeight 0.250000 /MultimediaHandling /UseObjectSettings /Namespace [ (Adobe) (CreativeSuite) (3.0) ] /PDFXOutputIntentProfileSelector /NA /PageMarksFile /RomanDefault /PreserveEditing true /UntaggedCMYKHandling /LeaveUntagged /UntaggedRGBHandling /UseDocumentProfile /UseDocumentBleed false >> << /AllowImageBreaks true /AllowTableBreaks true /ExpandPage false /HonorBaseURL true /HonorRolloverEffect false /IgnoreHTMLPageBreaks false /IncludeHeaderFooter false /MarginOffset [ 0 0 0 0 ] /MetadataAuthor () /MetadataKeywords () /MetadataSubject () /MetadataTitle () /MetricPageSize [ 0 0 ] /MetricUnit /inch /MobileCompatible 0 /Namespace [ (Adobe) (GoLive) (8.0) ] /OpenZoomToHTMLFontSize false /PageOrientation /Portrait /RemoveBackground false /ShrinkContent true /TreatColorsAs /MainMonitorColors /UseEmbeddedProfiles false /UseHTMLTitleAsMetadata true >> ] >> setdistillerparams << /HWResolution [2400 2400] /PageSize [612.000 792.000] >> setpagedevice