id	sid	tid	token	lemma	pos
crl-16463	1	1	796	796	NUM
crl-16463	1	2	getting	get	VERB
crl-16463	1	3	more	more	ADJ
crl-16463	1	4	value	value	NOUN
crl-16463	1	5	from	from	ADP
crl-16463	1	6	the	the	DET
crl-16463	1	7	libqual+	libqual+	PROPN
crl-16463	1	8	®	®	NOUN
crl-16463	1	9	survey	survey	NOUN
crl-16463	1	10	:	:	PUNCT
crl-16463	1	11	the	the	DET
crl-16463	1	12	merits	merit	NOUN
crl-16463	1	13	of	of	ADP
crl-16463	1	14	qualitative	qualitative	ADJ
crl-16463	1	15	analysis	analysis	NOUN
crl-16463	1	16	and	and	CCONJ
crl-16463	1	17	importancesatisfaction	importancesatisfaction	NOUN
crl-16463	1	18	matrices	matrix	NOUN
crl-16463	1	19	in	in	ADP
crl-16463	1	20	assessing	assess	VERB
crl-16463	1	21	library	library	NOUN
crl-16463	1	22	patron	patron	PROPN
crl-16463	1	23	comments	comment	NOUN
crl-16463	1	24	brian	brian	PROPN
crl-16463	1	25	detlor	detlor	PROPN
crl-16463	1	26	and	and	CCONJ
crl-16463	1	27	kathryn	kathryn	PROPN
crl-16463	1	28	ball	ball	PROPN
crl-16463	1	29	brian	brian	PROPN
crl-16463	1	30	detlor	detlor	PROPN
crl-16463	1	31	is	be	AUX
crl-16463	1	32	associate	associate	ADJ
crl-16463	1	33	professor	professor	NOUN
crl-16463	1	34	in	in	ADP
crl-16463	1	35	the	the	DET
crl-16463	1	36	degroote	degroote	NOUN
crl-16463	1	37	school	school	NOUN
crl-16463	1	38	of	of	ADP
crl-16463	1	39	business	business	NOUN
crl-16463	1	40	at	at	ADP
crl-16463	1	41	mcmaster	mcmaster	PROPN
crl-16463	1	42	university	university	PROPN
crl-16463	1	43	;	;	PUNCT
crl-16463	1	44	e	e	X
crl-16463	1	45	-	-	NOUN
crl-16463	1	46	mail	mail	NOUN
crl-16463	1	47	:	:	PUNCT
crl-16463	1	48	detlorb@mcmaster.ca	detlorb@mcmaster.ca	NOUN
crl-16463	1	49	.	.	PUNCT
crl-16463	2	1	kathryn	kathryn	PROPN
crl-16463	2	2	ball	ball	PROPN
crl-16463	2	3	is	be	AUX
crl-16463	2	4	director	director	NOUN
crl-16463	2	5	,	,	PUNCT
crl-16463	2	6	assessment	assessment	NOUN
crl-16463	2	7	and	and	CCONJ
crl-16463	2	8	accountability	accountability	NOUN
crl-16463	2	9	,	,	PUNCT
crl-16463	2	10	in	in	ADP
crl-16463	2	11	mills	mill	NOUN
crl-16463	2	12	memorial	memorial	ADJ
crl-16463	2	13	library	library	NOUN
crl-16463	2	14	at	at	ADP
crl-16463	2	15	mcmaster	mcmaster	PROPN
crl-16463	2	16	university	university	PROPN
crl-16463	2	17	;	;	PUNCT
crl-16463	2	18	e	e	X
crl-16463	2	19	-	-	NOUN
crl-16463	2	20	mail	mail	NOUN
crl-16463	2	21	:	:	PUNCT
crl-16463	2	22	katball@mcmaster.ca	katball@mcmaster.ca	PROPN
crl-16463	2	23	.	.	PUNCT
crl-16463	3	1	©	©	ADJ
crl-16463	3	2	2015	2015	NUM
crl-16463	3	3	brian	brian	PROPN
crl-16463	3	4	detlor	detlor	PROPN
crl-16463	3	5	and	and	CCONJ
crl-16463	3	6	kathryn	kathryn	PROPN
crl-16463	3	7	ball	ball	PROPN
crl-16463	3	8	,	,	PUNCT
crl-16463	3	9	attributionnoncommercial	attributionnoncommercial	PROPN
crl-16463	3	10	(	(	PUNCT
crl-16463	3	11	http://creativecommons.org/licenses/by-nc/3.0/	http://creativecommons.org/licenses/by-nc/3.0/	NUM
crl-16463	3	12	)	)	PUNCT
crl-16463	3	13	cc	cc	ADJ
crl-16463	3	14	by	by	ADP
crl-16463	3	15	-	-	PUNCT
crl-16463	3	16	nc	nc	NOUN
crl-16463	3	17	.	.	PUNCT
crl-16463	4	1	this	this	DET
crl-16463	4	2	paper	paper	NOUN
crl-16463	4	3	examines	examine	VERB
crl-16463	4	4	the	the	DET
crl-16463	4	5	merit	merit	NOUN
crl-16463	4	6	of	of	ADP
crl-16463	4	7	conducting	conduct	VERB
crl-16463	4	8	a	a	DET
crl-16463	4	9	qualitative	qualitative	ADJ
crl-16463	4	10	analysis	analysis	NOUN
crl-16463	4	11	of	of	ADP
crl-16463	4	12	libqual+	libqual+	SPACE
crl-16463	4	13	®	®	NOUN
crl-16463	4	14	survey	survey	NOUN
crl-16463	4	15	comments	comment	NOUN
crl-16463	4	16	as	as	ADP
crl-16463	4	17	a	a	DET
crl-16463	4	18	means	means	NOUN
crl-16463	4	19	of	of	ADP
crl-16463	4	20	leveraging	leverage	VERB
crl-16463	4	21	quantitative	quantitative	ADJ
crl-16463	4	22	libqual+	libqual+	NOUN
crl-16463	4	23	results	result	NOUN
crl-16463	4	24	,	,	PUNCT
crl-16463	4	25	and	and	CCONJ
crl-16463	4	26	using	use	VERB
crl-16463	4	27	importance	importance	NOUN
crl-16463	4	28	-	-	PUNCT
crl-16463	4	29	satisfaction	satisfaction	NOUN
crl-16463	4	30	matrices	matrix	NOUN
crl-16463	4	31	to	to	PART
crl-16463	4	32	present	present	VERB
crl-16463	4	33	and	and	CCONJ
crl-16463	4	34	assess	assess	VERB
crl-16463	4	35	qualitative	qualitative	ADJ
crl-16463	4	36	findings	finding	NOUN
crl-16463	4	37	.	.	PUNCT
crl-16463	5	1	comments	comment	NOUN
crl-16463	5	2	collected	collect	VERB
crl-16463	5	3	from	from	ADP
crl-16463	5	4	the	the	DET
crl-16463	5	5	authors	author	NOUN
crl-16463	5	6	’	’	PART
crl-16463	5	7	institution	institution	NOUN
crl-16463	5	8	’s	’s	PART
crl-16463	5	9	libqual+	libqual+	PUNCT
crl-16463	6	1	survey	survey	NOUN
crl-16463	6	2	were	be	AUX
crl-16463	6	3	analyzed	analyze	VERB
crl-16463	6	4	using	use	VERB
crl-16463	6	5	a	a	DET
crl-16463	6	6	codebook	codebook	NOUN
crl-16463	6	7	based	base	VERB
crl-16463	6	8	on	on	ADP
crl-16463	6	9	theoretical	theoretical	ADJ
crl-16463	6	10	insights	insight	NOUN
crl-16463	6	11	of	of	ADP
crl-16463	6	12	customer	customer	NOUN
crl-16463	6	13	satisfaction	satisfaction	NOUN
crl-16463	6	14	with	with	ADP
crl-16463	6	15	library	library	NOUN
crl-16463	6	16	features	feature	NOUN
crl-16463	6	17	.	.	PUNCT
crl-16463	7	1	qualitative	qualitative	ADJ
crl-16463	7	2	findings	finding	NOUN
crl-16463	7	3	extended	extend	VERB
crl-16463	7	4	the	the	DET
crl-16463	7	5	quantitative	quantitative	ADJ
crl-16463	7	6	results	result	NOUN
crl-16463	7	7	and	and	CCONJ
crl-16463	7	8	yielded	yield	VERB
crl-16463	7	9	key	key	ADJ
crl-16463	7	10	recommendations	recommendation	NOUN
crl-16463	7	11	that	that	PRON
crl-16463	7	12	were	be	AUX
crl-16463	7	13	new	new	ADJ
crl-16463	7	14	or	or	CCONJ
crl-16463	7	15	unclear	unclear	ADJ
crl-16463	7	16	from	from	ADP
crl-16463	7	17	the	the	DET
crl-16463	7	18	quantitative	quantitative	ADJ
crl-16463	7	19	results	result	NOUN
crl-16463	7	20	alone	alone	ADV
crl-16463	7	21	.	.	PUNCT
crl-16463	8	1	importance	importance	NOUN
crl-16463	8	2	-	-	PUNCT
crl-16463	8	3	satisfaction	satisfaction	NOUN
crl-16463	8	4	matrices	matrix	NOUN
crl-16463	8	5	were	be	AUX
crl-16463	8	6	beneficial	beneficial	ADJ
crl-16463	8	7	in	in	ADP
crl-16463	8	8	pinpointing	pinpoint	VERB
crl-16463	8	9	primary	primary	ADJ
crl-16463	8	10	and	and	CCONJ
crl-16463	8	11	secondary	secondary	ADJ
crl-16463	8	12	opportunities	opportunity	NOUN
crl-16463	8	13	for	for	ADP
crl-16463	8	14	improvement	improvement	NOUN
crl-16463	8	15	,	,	PUNCT
crl-16463	8	16	areas	area	NOUN
crl-16463	8	17	to	to	PART
crl-16463	8	18	place	place	VERB
crl-16463	8	19	continued	continued	ADJ
crl-16463	8	20	emphasis	emphasis	NOUN
crl-16463	8	21	,	,	PUNCT
crl-16463	8	22	and	and	CCONJ
crl-16463	8	23	areas	area	NOUN
crl-16463	8	24	where	where	SCONJ
crl-16463	8	25	expectations	expectation	NOUN
crl-16463	8	26	were	be	AUX
crl-16463	8	27	exceeded	exceed	VERB
crl-16463	8	28	.	.	PUNCT
crl-16463	9	1	ne	ne	PROPN
crl-16463	9	2	of	of	ADP
crl-16463	9	3	the	the	DET
crl-16463	9	4	most	most	ADV
crl-16463	9	5	well	well	ADV
crl-16463	9	6	-	-	PUNCT
crl-16463	9	7	known	know	VERB
crl-16463	9	8	assessment	assessment	NOUN
crl-16463	9	9	tools	tool	NOUN
crl-16463	9	10	used	use	VERB
crl-16463	9	11	by	by	ADP
crl-16463	9	12	academic	academic	ADJ
crl-16463	9	13	libraries	library	NOUN
crl-16463	9	14	to	to	PART
crl-16463	9	15	measure	measure	VERB
crl-16463	9	16	service	service	NOUN
crl-16463	9	17	quality	quality	NOUN
crl-16463	9	18	is	be	AUX
crl-16463	9	19	the	the	DET
crl-16463	9	20	libqual+	libqual+	NUM
crl-16463	9	21	standardized	standardized	ADJ
crl-16463	9	22	test	test	NOUN
crl-16463	9	23	instrument	instrument	NOUN
crl-16463	9	24	administered	administer	VERB
crl-16463	9	25	by	by	ADP
crl-16463	9	26	the	the	DET
crl-16463	9	27	association	association	NOUN
crl-16463	9	28	of	of	ADP
crl-16463	9	29	research	research	NOUN
crl-16463	9	30	libraries	library	NOUN
crl-16463	9	31	(	(	PUNCT
crl-16463	9	32	arl	arl	PROPN
crl-16463	9	33	)	)	PUNCT
crl-16463	9	34	.	.	PUNCT
crl-16463	10	1	the	the	DET
crl-16463	10	2	test	test	NOUN
crl-16463	10	3	polls	poll	NOUN
crl-16463	10	4	library	library	NOUN
crl-16463	10	5	users	user	NOUN
crl-16463	10	6	,	,	PUNCT
crl-16463	10	7	via	via	ADP
crl-16463	10	8	the	the	DET
crl-16463	10	9	convenience	convenience	NOUN
crl-16463	10	10	of	of	ADP
crl-16463	10	11	a	a	DET
crl-16463	10	12	web	web	NOUN
crl-16463	10	13	survey	survey	NOUN
crl-16463	10	14	,	,	PUNCT
crl-16463	10	15	about	about	ADP
crl-16463	10	16	the	the	DET
crl-16463	10	17	services	service	NOUN
crl-16463	10	18	a	a	DET
crl-16463	10	19	library	library	NOUN
crl-16463	10	20	provides	provide	VERB
crl-16463	10	21	.	.	PUNCT
crl-16463	11	1	one	one	NUM
crl-16463	11	2	of	of	ADP
crl-16463	11	3	the	the	DET
crl-16463	11	4	advantages	advantage	NOUN
crl-16463	11	5	of	of	ADP
crl-16463	11	6	the	the	DET
crl-16463	11	7	instrument	instrument	NOUN
crl-16463	11	8	is	be	AUX
crl-16463	11	9	the	the	DET
crl-16463	11	10	ability	ability	NOUN
crl-16463	11	11	for	for	SCONJ
crl-16463	11	12	a	a	DET
crl-16463	11	13	library	library	NOUN
crl-16463	11	14	to	to	PART
crl-16463	11	15	compare	compare	VERB
crl-16463	11	16	its	its	PRON
crl-16463	11	17	own	own	ADJ
crl-16463	11	18	aggregate	aggregate	NOUN
crl-16463	11	19	scores	score	NOUN
crl-16463	11	20	with	with	ADP
crl-16463	11	21	those	those	PRON
crl-16463	11	22	from	from	ADP
crl-16463	11	23	prior	prior	ADJ
crl-16463	11	24	years	year	NOUN
crl-16463	11	25	,	,	PUNCT
crl-16463	11	26	and	and	CCONJ
crl-16463	11	27	with	with	ADP
crl-16463	11	28	scores	score	NOUN
crl-16463	11	29	from	from	ADP
crl-16463	11	30	peer	peer	NOUN
crl-16463	11	31	libraries	library	NOUN
crl-16463	11	32	as	as	ADV
crl-16463	11	33	well	well	ADV
crl-16463	11	34	.	.	PUNCT
crl-16463	12	1	another	another	PRON
crl-16463	12	2	is	be	AUX
crl-16463	12	3	the	the	DET
crl-16463	12	4	relative	relative	ADJ
crl-16463	12	5	ease	ease	NOUN
crl-16463	12	6	with	with	ADP
crl-16463	12	7	which	which	PRON
crl-16463	12	8	the	the	DET
crl-16463	12	9	survey	survey	NOUN
crl-16463	12	10	is	be	AUX
crl-16463	12	11	administered	administer	VERB
crl-16463	12	12	.	.	PUNCT
crl-16463	13	1	an	an	DET
crl-16463	13	2	individual	individual	ADJ
crl-16463	13	3	library	library	NOUN
crl-16463	13	4	provides	provide	VERB
crl-16463	13	5	its	its	PRON
crl-16463	13	6	library	library	NOUN
crl-16463	13	7	users	user	NOUN
crl-16463	13	8	with	with	ADP
crl-16463	13	9	a	a	DET
crl-16463	13	10	url	url	NOUN
crl-16463	13	11	to	to	ADP
crl-16463	13	12	the	the	DET
crl-16463	13	13	survey	survey	NOUN
crl-16463	13	14	;	;	PUNCT
crl-16463	13	15	from	from	ADP
crl-16463	13	16	there	there	ADV
crl-16463	13	17	,	,	PUNCT
crl-16463	13	18	survey	survey	NOUN
crl-16463	13	19	results	result	NOUN
crl-16463	13	20	are	be	AUX
crl-16463	13	21	collected	collect	VERB
crl-16463	13	22	and	and	CCONJ
crl-16463	13	23	stored	store	VERB
crl-16463	13	24	in	in	ADP
crl-16463	13	25	a	a	DET
crl-16463	13	26	centralized	centralized	ADJ
crl-16463	13	27	arl	arl	NOUN
crl-16463	13	28	libqual+	libqual+	PROPN
crl-16463	13	29	database	database	NOUN
crl-16463	13	30	and	and	CCONJ
crl-16463	13	31	then	then	ADV
crl-16463	13	32	analyzed	analyze	VERB
crl-16463	13	33	and	and	CCONJ
crl-16463	13	34	presented	present	VERB
crl-16463	13	35	back	back	ADV
crl-16463	13	36	to	to	ADP
crl-16463	13	37	the	the	DET
crl-16463	13	38	library	library	NOUN
crl-16463	13	39	in	in	ADP
crl-16463	13	40	individualized	individualized	ADJ
crl-16463	13	41	reports	report	NOUN
crl-16463	13	42	describing	describe	VERB
crl-16463	13	43	their	their	PRON
crl-16463	13	44	users	user	NOUN
crl-16463	13	45	’	'	PUNCT
crl-16463	13	46	desired	desire	VERB
crl-16463	13	47	,	,	PUNCT
crl-16463	13	48	perceived	perceive	VERB
crl-16463	13	49	,	,	PUNCT
crl-16463	13	50	and	and	CCONJ
crl-16463	13	51	minimum	minimum	ADJ
crl-16463	13	52	expectations	expectation	NOUN
crl-16463	13	53	of	of	ADP
crl-16463	13	54	service.1	service.1	ADV
crl-16463	13	55	the	the	DET
crl-16463	13	56	libqual	libqual	ADJ
crl-16463	13	57	test	test	NOUN
crl-16463	13	58	scale	scale	NOUN
crl-16463	13	59	has	have	AUX
crl-16463	13	60	been	be	AUX
crl-16463	13	61	shown	show	VERB
crl-16463	13	62	to	to	PART
crl-16463	13	63	be	be	AUX
crl-16463	13	64	a	a	DET
crl-16463	13	65	reliable	reliable	ADJ
crl-16463	13	66	and	and	CCONJ
crl-16463	13	67	valid	valid	ADJ
crl-16463	13	68	survey	survey	NOUN
crl-16463	13	69	instrument.2	instrument.2	VERB
crl-16463	13	70	the	the	DET
crl-16463	13	71	instrument	instrument	NOUN
crl-16463	13	72	has	have	AUX
crl-16463	13	73	been	be	AUX
crl-16463	13	74	widely	widely	ADV
crl-16463	13	75	used	use	VERB
crl-16463	13	76	by	by	ADP
crl-16463	13	77	more	more	ADJ
crl-16463	13	78	than	than	ADP
crl-16463	13	79	1,200	1,200	NUM
crl-16463	13	80	institutions	institution	NOUN
crl-16463	13	81	across	across	ADP
crl-16463	13	82	five	five	NUM
crl-16463	13	83	continents	continent	NOUN
crl-16463	13	84	to	to	ADP
crl-16463	13	85	date.3	date.3	PROPN
crl-16463	13	86	however	however	ADV
crl-16463	13	87	,	,	PUNCT
crl-16463	13	88	libqual+	libqual+	PRON
crl-16463	13	89	is	be	AUX
crl-16463	13	90	not	not	PART
crl-16463	13	91	without	without	ADP
crl-16463	13	92	its	its	PRON
crl-16463	13	93	critics	critic	NOUN
crl-16463	13	94	.	.	PUNCT
crl-16463	14	1	some	some	DET
crl-16463	14	2	researchers	researcher	NOUN
crl-16463	14	3	find	find	VERB
crl-16463	14	4	that	that	SCONJ
crl-16463	14	5	libqual+	libqual+	NOUN
crl-16463	14	6	respondents	respondent	NOUN
crl-16463	14	7	do	do	AUX
crl-16463	14	8	not	not	PART
crl-16463	14	9	fully	fully	ADV
crl-16463	14	10	understand	understand	VERB
crl-16463	14	11	the	the	DET
crl-16463	14	12	three	three	NUM
crl-16463	14	13	service	service	NOUN
crl-16463	14	14	levels	level	NOUN
crl-16463	14	15	asked	ask	VERB
crl-16463	14	16	in	in	ADP
crl-16463	14	17	the	the	DET
crl-16463	14	18	survey	survey	NOUN
crl-16463	14	19	(	(	PUNCT
crl-16463	14	20	that	that	ADV
crl-16463	14	21	is	is	ADV
crl-16463	14	22	,	,	PUNCT
crl-16463	14	23	minimum	minimum	ADJ
crl-16463	14	24	,	,	PUNCT
crl-16463	14	25	desired	desire	VERB
crl-16463	14	26	,	,	PUNCT
crl-16463	14	27	and	and	CCONJ
crl-16463	14	28	perceived).4	perceived).4	NOUN
crl-16463	14	29	some	some	DET
crl-16463	14	30	researchers	researcher	NOUN
crl-16463	14	31	doi:10.5860	doi:10.5860	VERB
crl-16463	14	32	/	/	SYM
crl-16463	14	33	crl.76.6.796	crl.76.6.796	X
crl-16463	14	34	crl14	crl14	NOUN
crl-16463	14	35	-	-	SYM
crl-16463	14	36	665	665	NUM
crl-16463	14	37	getting	get	VERB
crl-16463	14	38	more	more	ADJ
crl-16463	14	39	value	value	NOUN
crl-16463	14	40	from	from	ADP
crl-16463	14	41	the	the	DET
crl-16463	14	42	libqual+	libqual+	SPACE
crl-16463	14	43	®	®	NOUN
crl-16463	14	44	survey	survey	NOUN
crl-16463	14	45	797	797	NUM
crl-16463	14	46	point	point	NOUN
crl-16463	14	47	out	out	ADP
crl-16463	14	48	that	that	SCONJ
crl-16463	14	49	gap	gap	NOUN
crl-16463	14	50	scores	score	NOUN
crl-16463	14	51	calculated	calculate	VERB
crl-16463	14	52	on	on	ADP
crl-16463	14	53	these	these	DET
crl-16463	14	54	service	service	NOUN
crl-16463	14	55	level	level	NOUN
crl-16463	14	56	scores	score	NOUN
crl-16463	14	57	are	be	AUX
crl-16463	14	58	moving	move	VERB
crl-16463	14	59	targets	target	NOUN
crl-16463	14	60	since	since	SCONJ
crl-16463	14	61	respondents	respondent	NOUN
crl-16463	14	62	’	’	PART
crl-16463	14	63	expectations	expectation	NOUN
crl-16463	14	64	change	change	VERB
crl-16463	14	65	with	with	ADP
crl-16463	14	66	more	more	ADJ
crl-16463	14	67	experience	experience	NOUN
crl-16463	14	68	or	or	CCONJ
crl-16463	14	69	new	new	ADJ
crl-16463	14	70	developments.5	developments.5	PROPN
crl-16463	14	71	further	far	ADV
crl-16463	14	72	,	,	PUNCT
crl-16463	14	73	some	some	DET
crl-16463	14	74	researchers	researcher	NOUN
crl-16463	14	75	conclude	conclude	VERB
crl-16463	14	76	that	that	SCONJ
crl-16463	14	77	those	those	PRON
crl-16463	14	78	in	in	ADP
crl-16463	14	79	libraries	library	NOUN
crl-16463	14	80	appointed	appoint	VERB
crl-16463	14	81	to	to	PART
crl-16463	14	82	analyze	analyze	VERB
crl-16463	14	83	libqual+	libqual+	PRON
crl-16463	15	1	data	datum	NOUN
crl-16463	15	2	tend	tend	VERB
crl-16463	15	3	to	to	PART
crl-16463	15	4	find	find	VERB
crl-16463	15	5	the	the	DET
crl-16463	15	6	use	use	NOUN
crl-16463	15	7	of	of	ADP
crl-16463	15	8	multiple	multiple	ADJ
crl-16463	15	9	gap	gap	NOUN
crl-16463	15	10	scores	score	NOUN
crl-16463	15	11	in	in	ADP
crl-16463	15	12	the	the	DET
crl-16463	15	13	libqual+	libqual+	PROPN
crl-16463	15	14	instrument	instrument	NOUN
crl-16463	15	15	confusing	confusing	ADJ
crl-16463	15	16	and	and	CCONJ
crl-16463	15	17	not	not	PART
crl-16463	15	18	inherently	inherently	ADV
crl-16463	15	19	insightful	insightful	ADJ
crl-16463	15	20	when	when	SCONJ
crl-16463	15	21	trying	try	VERB
crl-16463	15	22	to	to	PART
crl-16463	15	23	use	use	VERB
crl-16463	15	24	these	these	DET
crl-16463	15	25	scores	score	NOUN
crl-16463	15	26	to	to	PART
crl-16463	15	27	plan	plan	VERB
crl-16463	15	28	or	or	CCONJ
crl-16463	15	29	take	take	VERB
crl-16463	15	30	appropriate	appropriate	ADJ
crl-16463	15	31	actions	action	NOUN
crl-16463	15	32	to	to	PART
crl-16463	15	33	address	address	VERB
crl-16463	15	34	library	library	NOUN
crl-16463	15	35	service	service	NOUN
crl-16463	15	36	issues.6	issues.6	PROPN
crl-16463	15	37	others	other	NOUN
crl-16463	15	38	agree	agree	VERB
crl-16463	15	39	and	and	CCONJ
crl-16463	15	40	caution	caution	VERB
crl-16463	15	41	the	the	DET
crl-16463	15	42	difficulty	difficulty	NOUN
crl-16463	15	43	of	of	ADP
crl-16463	15	44	interpreting	interpret	VERB
crl-16463	15	45	quantitative	quantitative	ADJ
crl-16463	15	46	measurements	measurement	NOUN
crl-16463	15	47	alone	alone	ADJ
crl-16463	15	48	when	when	SCONJ
crl-16463	15	49	assessing	assess	VERB
crl-16463	15	50	library	library	NOUN
crl-16463	15	51	user	user	NOUN
crl-16463	15	52	satisfaction	satisfaction	NOUN
crl-16463	15	53	,	,	PUNCT
crl-16463	15	54	recommending	recommend	VERB
crl-16463	15	55	that	that	SCONJ
crl-16463	15	56	libraries	library	NOUN
crl-16463	15	57	consider	consider	VERB
crl-16463	15	58	their	their	PRON
crl-16463	15	59	own	own	ADJ
crl-16463	15	60	particular	particular	ADJ
crl-16463	15	61	situations	situation	NOUN
crl-16463	15	62	and	and	CCONJ
crl-16463	15	63	contexts	context	NOUN
crl-16463	15	64	when	when	SCONJ
crl-16463	15	65	doing	do	VERB
crl-16463	15	66	so.7	so.7	NOUN
crl-16463	15	67	in	in	ADP
crl-16463	15	68	response	response	NOUN
crl-16463	15	69	,	,	PUNCT
crl-16463	15	70	some	some	DET
crl-16463	15	71	libraries	library	NOUN
crl-16463	15	72	turn	turn	VERB
crl-16463	15	73	to	to	ADP
crl-16463	15	74	analyzing	analyze	VERB
crl-16463	15	75	the	the	DET
crl-16463	15	76	qualitative	qualitative	ADJ
crl-16463	15	77	comments	comment	NOUN
crl-16463	15	78	made	make	VERB
crl-16463	15	79	by	by	ADP
crl-16463	15	80	libqual+	libqual+	PRON
crl-16463	16	1	respondents	respondent	NOUN
crl-16463	16	2	as	as	ADP
crl-16463	16	3	a	a	DET
crl-16463	16	4	means	means	NOUN
crl-16463	16	5	of	of	ADP
crl-16463	16	6	getting	get	VERB
crl-16463	16	7	more	more	ADJ
crl-16463	16	8	value	value	NOUN
crl-16463	16	9	out	out	ADP
crl-16463	16	10	of	of	ADP
crl-16463	16	11	the	the	DET
crl-16463	16	12	survey	survey	NOUN
crl-16463	16	13	data	datum	NOUN
crl-16463	16	14	and	and	CCONJ
crl-16463	16	15	gaining	gain	VERB
crl-16463	16	16	greater	great	ADJ
crl-16463	16	17	insight	insight	NOUN
crl-16463	16	18	into	into	ADP
crl-16463	16	19	the	the	DET
crl-16463	16	20	perceptions	perception	NOUN
crl-16463	16	21	library	library	NOUN
crl-16463	16	22	patrons	patron	NOUN
crl-16463	16	23	have	have	VERB
crl-16463	16	24	about	about	ADP
crl-16463	16	25	their	their	PRON
crl-16463	16	26	library	library	NOUN
crl-16463	16	27	’s	’s	PART
crl-16463	16	28	services	service	NOUN
crl-16463	16	29	and	and	CCONJ
crl-16463	16	30	operations	operation	NOUN
crl-16463	16	31	.	.	PUNCT
crl-16463	17	1	note	note	VERB
crl-16463	17	2	that	that	SCONJ
crl-16463	17	3	the	the	DET
crl-16463	17	4	libqual+	libqual+	PROPN
crl-16463	17	5	survey	survey	NOUN
crl-16463	17	6	allows	allow	VERB
crl-16463	17	7	respondents	respondent	NOUN
crl-16463	17	8	to	to	PART
crl-16463	17	9	answer	answer	VERB
crl-16463	17	10	one	one	NUM
crl-16463	17	11	open	open	ADV
crl-16463	17	12	-	-	PUNCT
crl-16463	17	13	ended	ended	ADJ
crl-16463	17	14	question	question	NOUN
crl-16463	17	15	:	:	PUNCT
crl-16463	17	16	“	"	PUNCT
crl-16463	17	17	please	please	INTJ
crl-16463	17	18	enter	enter	VERB
crl-16463	17	19	any	any	DET
crl-16463	17	20	comments	comment	NOUN
crl-16463	17	21	about	about	ADP
crl-16463	17	22	library	library	NOUN
crl-16463	17	23	service	service	NOUN
crl-16463	17	24	in	in	ADP
crl-16463	17	25	the	the	DET
crl-16463	17	26	box	box	NOUN
crl-16463	17	27	below	below	ADV
crl-16463	17	28	.	.	PUNCT
crl-16463	17	29	”	"	PUNCT
crl-16463	18	1	respondents	respondent	NOUN
crl-16463	18	2	are	be	AUX
crl-16463	18	3	free	free	ADJ
crl-16463	18	4	to	to	PART
crl-16463	18	5	discuss	discuss	VERB
crl-16463	18	6	any	any	DET
crl-16463	18	7	topic	topic	NOUN
crl-16463	18	8	of	of	ADP
crl-16463	18	9	their	their	PRON
crl-16463	18	10	choice	choice	NOUN
crl-16463	18	11	.	.	PUNCT
crl-16463	19	1	often	often	ADV
crl-16463	19	2	respondents	respondent	NOUN
crl-16463	19	3	discuss	discuss	VERB
crl-16463	19	4	items	item	NOUN
crl-16463	19	5	of	of	ADP
crl-16463	19	6	importance	importance	NOUN
crl-16463	19	7	to	to	ADP
crl-16463	19	8	them	they	PRON
crl-16463	19	9	.	.	PUNCT
crl-16463	20	1	approximately	approximately	ADV
crl-16463	20	2	40	40	NUM
crl-16463	20	3	percent	percent	NOUN
crl-16463	20	4	of	of	ADP
crl-16463	20	5	respondents	respondent	NOUN
crl-16463	20	6	provide	provide	VERB
crl-16463	20	7	textual	textual	ADJ
crl-16463	20	8	comments.8	comments.8	PROPN
crl-16463	20	9	many	many	ADJ
crl-16463	20	10	libraries	library	NOUN
crl-16463	20	11	find	find	VERB
crl-16463	20	12	these	these	DET
crl-16463	20	13	comments	comment	NOUN
crl-16463	20	14	helpful	helpful	ADJ
crl-16463	20	15	since	since	SCONJ
crl-16463	20	16	they	they	PRON
crl-16463	20	17	provide	provide	VERB
crl-16463	20	18	a	a	DET
crl-16463	20	19	level	level	NOUN
crl-16463	20	20	of	of	ADP
crl-16463	20	21	insight	insight	NOUN
crl-16463	20	22	not	not	PART
crl-16463	20	23	captured	capture	VERB
crl-16463	20	24	by	by	ADP
crl-16463	20	25	the	the	DET
crl-16463	20	26	closed	closed	ADJ
crl-16463	20	27	-	-	PUNCT
crl-16463	20	28	ended	end	VERB
crl-16463	20	29	likert	likert	NOUN
crl-16463	20	30	-	-	PUNCT
crl-16463	20	31	scaled	scale	VERB
crl-16463	20	32	questions	question	NOUN
crl-16463	20	33	in	in	ADP
crl-16463	20	34	the	the	DET
crl-16463	20	35	libqual+	libqual+	PROPN
crl-16463	20	36	survey	survey	NOUN
crl-16463	20	37	.	.	PUNCT
crl-16463	21	1	though	though	SCONJ
crl-16463	21	2	several	several	ADJ
crl-16463	21	3	researchers	researcher	NOUN
crl-16463	21	4	have	have	AUX
crl-16463	21	5	written	write	VERB
crl-16463	21	6	about	about	ADP
crl-16463	21	7	the	the	DET
crl-16463	21	8	analysis	analysis	NOUN
crl-16463	21	9	of	of	ADP
crl-16463	21	10	quantitative	quantitative	ADJ
crl-16463	21	11	libqual+	libqual+	ADP
crl-16463	21	12	data	datum	NOUN
crl-16463	21	13	,	,	PUNCT
crl-16463	21	14	very	very	ADV
crl-16463	21	15	few	few	ADJ
crl-16463	21	16	have	have	AUX
crl-16463	21	17	written	write	VERB
crl-16463	21	18	about	about	ADP
crl-16463	21	19	the	the	DET
crl-16463	21	20	analysis	analysis	NOUN
crl-16463	21	21	of	of	ADP
crl-16463	21	22	qualitative	qualitative	ADJ
crl-16463	21	23	libqual+	libqual+	NOUN
crl-16463	21	24	data	datum	NOUN
crl-16463	21	25	.	.	PUNCT
crl-16463	22	1	more	more	ADJ
crl-16463	22	2	research	research	NOUN
crl-16463	22	3	on	on	ADP
crl-16463	22	4	the	the	DET
crl-16463	22	5	utility	utility	NOUN
crl-16463	22	6	of	of	ADP
crl-16463	22	7	conducting	conduct	VERB
crl-16463	22	8	a	a	DET
crl-16463	22	9	qualitative	qualitative	ADJ
crl-16463	22	10	analysis	analysis	NOUN
crl-16463	22	11	on	on	ADP
crl-16463	22	12	libqual+	libqual+	PRON
crl-16463	23	1	survey	survey	NOUN
crl-16463	23	2	data	data	NOUN
crl-16463	23	3	is	be	AUX
crl-16463	23	4	needed.9	needed.9	NOUN
crl-16463	23	5	given	give	VERB
crl-16463	23	6	the	the	DET
crl-16463	23	7	additional	additional	ADJ
crl-16463	23	8	insight	insight	NOUN
crl-16463	23	9	an	an	DET
crl-16463	23	10	understanding	understanding	NOUN
crl-16463	23	11	of	of	ADP
crl-16463	23	12	libqual+	libqual+	NOUN
crl-16463	23	13	comments	comment	NOUN
crl-16463	23	14	could	could	AUX
crl-16463	23	15	potentially	potentially	ADV
crl-16463	23	16	provide	provide	VERB
crl-16463	23	17	library	library	NOUN
crl-16463	23	18	decision	decision	NOUN
crl-16463	23	19	-	-	PUNCT
crl-16463	23	20	makers	maker	NOUN
crl-16463	23	21	,	,	PUNCT
crl-16463	23	22	libraries	library	NOUN
crl-16463	23	23	would	would	AUX
crl-16463	23	24	benefit	benefit	VERB
crl-16463	23	25	from	from	ADP
crl-16463	23	26	practical	practical	ADJ
crl-16463	23	27	instructions	instruction	NOUN
crl-16463	23	28	on	on	ADP
crl-16463	23	29	how	how	SCONJ
crl-16463	23	30	to	to	PART
crl-16463	23	31	analyze	analyze	VERB
crl-16463	23	32	comments	comment	NOUN
crl-16463	23	33	from	from	ADP
crl-16463	23	34	the	the	DET
crl-16463	23	35	open	open	ADV
crl-16463	23	36	-	-	PUNCT
crl-16463	23	37	ended	end	VERB
crl-16463	23	38	question	question	NOUN
crl-16463	23	39	found	find	VERB
crl-16463	23	40	in	in	ADP
crl-16463	23	41	the	the	DET
crl-16463	23	42	libqual+	libqual+	PROPN
crl-16463	23	43	survey	survey	NOUN
crl-16463	23	44	.	.	PUNCT
crl-16463	24	1	one	one	NUM
crl-16463	24	2	potential	potential	ADJ
crl-16463	24	3	avenue	avenue	NOUN
crl-16463	24	4	worthy	worthy	ADJ
crl-16463	24	5	of	of	ADP
crl-16463	24	6	exploration	exploration	NOUN
crl-16463	24	7	is	be	AUX
crl-16463	24	8	the	the	DET
crl-16463	24	9	utility	utility	NOUN
crl-16463	24	10	of	of	ADP
crl-16463	24	11	customer	customer	NOUN
crl-16463	24	12	importance	importance	NOUN
crl-16463	24	13	-	-	PUNCT
crl-16463	24	14	satisfaction	satisfaction	NOUN
crl-16463	24	15	matrices	matrix	NOUN
crl-16463	24	16	to	to	PART
crl-16463	24	17	help	help	VERB
crl-16463	24	18	decipher	decipher	VERB
crl-16463	24	19	qualitative	qualitative	ADJ
crl-16463	24	20	comments	comment	NOUN
crl-16463	24	21	.	.	PUNCT
crl-16463	25	1	importance	importance	NOUN
crl-16463	25	2	-	-	PUNCT
crl-16463	25	3	satisfaction	satisfaction	NOUN
crl-16463	25	4	matrices	matrix	NOUN
crl-16463	25	5	(	(	PUNCT
crl-16463	25	6	such	such	ADJ
crl-16463	25	7	as	as	ADP
crl-16463	25	8	importance	importance	NOUN
crl-16463	25	9	-	-	PUNCT
crl-16463	25	10	satisfaction	satisfaction	NOUN
crl-16463	25	11	charts	chart	NOUN
crl-16463	25	12	or	or	CCONJ
crl-16463	25	13	service	service	NOUN
crl-16463	25	14	attribute	attribute	NOUN
crl-16463	25	15	matrices	matrix	NOUN
crl-16463	25	16	)	)	PUNCT
crl-16463	25	17	are	be	AUX
crl-16463	25	18	popular	popular	ADJ
crl-16463	25	19	information	information	NOUN
crl-16463	25	20	dissemination	dissemination	NOUN
crl-16463	25	21	tools	tool	NOUN
crl-16463	25	22	used	use	VERB
crl-16463	25	23	by	by	ADP
crl-16463	25	24	marketing	market	VERB
crl-16463	25	25	researchers	researcher	NOUN
crl-16463	25	26	to	to	PART
crl-16463	25	27	highlight	highlight	VERB
crl-16463	25	28	customer	customer	NOUN
crl-16463	25	29	perceptions	perception	NOUN
crl-16463	25	30	toward	toward	ADP
crl-16463	25	31	the	the	DET
crl-16463	25	32	importance	importance	NOUN
crl-16463	25	33	of	of	ADP
crl-16463	25	34	,	,	PUNCT
crl-16463	25	35	and	and	CCONJ
crl-16463	25	36	satisfaction	satisfaction	NOUN
crl-16463	25	37	with	with	ADP
crl-16463	25	38	,	,	PUNCT
crl-16463	25	39	an	an	DET
crl-16463	25	40	organization	organization	NOUN
crl-16463	25	41	’s	’s	PART
crl-16463	25	42	services.10	services.10	NOUN
crl-16463	25	43	these	these	DET
crl-16463	25	44	matrices	matrix	NOUN
crl-16463	25	45	are	be	AUX
crl-16463	25	46	known	know	VERB
crl-16463	25	47	to	to	PART
crl-16463	25	48	be	be	AUX
crl-16463	25	49	low	low	ADJ
crl-16463	25	50	-	-	PUNCT
crl-16463	25	51	cost	cost	NOUN
crl-16463	25	52	,	,	PUNCT
crl-16463	25	53	easily	easily	ADV
crl-16463	25	54	understood	understand	VERB
crl-16463	25	55	techniques	technique	NOUN
crl-16463	25	56	that	that	PRON
crl-16463	25	57	can	can	AUX
crl-16463	25	58	yield	yield	VERB
crl-16463	25	59	insight	insight	NOUN
crl-16463	25	60	into	into	ADP
crl-16463	25	61	areas	area	NOUN
crl-16463	25	62	where	where	SCONJ
crl-16463	25	63	organizations	organization	NOUN
crl-16463	25	64	should	should	AUX
crl-16463	25	65	devote	devote	VERB
crl-16463	25	66	more	more	ADJ
crl-16463	25	67	attention	attention	NOUN
crl-16463	25	68	(	(	PUNCT
crl-16463	25	69	in	in	ADP
crl-16463	25	70	other	other	ADJ
crl-16463	25	71	words	word	NOUN
crl-16463	25	72	,	,	PUNCT
crl-16463	25	73	areas	area	NOUN
crl-16463	25	74	of	of	ADP
crl-16463	25	75	high	high	ADJ
crl-16463	25	76	importance	importance	NOUN
crl-16463	25	77	where	where	SCONJ
crl-16463	25	78	customers	customer	NOUN
crl-16463	25	79	are	be	AUX
crl-16463	25	80	the	the	PRON
crl-16463	25	81	least	least	ADJ
crl-16463	25	82	satisfied).11	satisfied).11	NOUN
crl-16463	25	83	specifically	specifically	ADV
crl-16463	25	84	,	,	PUNCT
crl-16463	25	85	these	these	DET
crl-16463	25	86	matrices	matrix	NOUN
crl-16463	25	87	are	be	AUX
crl-16463	25	88	useful	useful	ADJ
crl-16463	25	89	in	in	ADP
crl-16463	25	90	pinpointing	pinpoint	VERB
crl-16463	25	91	primary	primary	ADJ
crl-16463	25	92	and	and	CCONJ
crl-16463	25	93	secondary	secondary	ADJ
crl-16463	25	94	opportunities	opportunity	NOUN
crl-16463	25	95	for	for	ADP
crl-16463	25	96	improvement	improvement	NOUN
crl-16463	25	97	,	,	PUNCT
crl-16463	25	98	areas	area	NOUN
crl-16463	25	99	to	to	PART
crl-16463	25	100	place	place	VERB
crl-16463	25	101	continued	continued	ADJ
crl-16463	25	102	emphasis	emphasis	NOUN
crl-16463	25	103	,	,	PUNCT
crl-16463	25	104	and	and	CCONJ
crl-16463	25	105	areas	area	NOUN
crl-16463	25	106	where	where	SCONJ
crl-16463	25	107	expectations	expectation	NOUN
crl-16463	25	108	are	be	AUX
crl-16463	25	109	exceeded.12	exceeded.12	VERB
crl-16463	25	110	it	it	PRON
crl-16463	25	111	is	be	AUX
crl-16463	25	112	important	important	ADJ
crl-16463	25	113	to	to	PART
crl-16463	25	114	recognize	recognize	VERB
crl-16463	25	115	that	that	SCONJ
crl-16463	25	116	,	,	PUNCT
crl-16463	25	117	by	by	ADP
crl-16463	25	118	recommending	recommend	VERB
crl-16463	25	119	the	the	DET
crl-16463	25	120	use	use	NOUN
crl-16463	25	121	of	of	ADP
crl-16463	25	122	importance	importance	NOUN
crl-16463	25	123	-	-	PUNCT
crl-16463	25	124	satisfaction	satisfaction	NOUN
crl-16463	25	125	matrices	matrix	NOUN
crl-16463	25	126	,	,	PUNCT
crl-16463	25	127	the	the	DET
crl-16463	25	128	authors	author	NOUN
crl-16463	25	129	of	of	ADP
crl-16463	25	130	the	the	DET
crl-16463	25	131	paper	paper	NOUN
crl-16463	25	132	are	be	AUX
crl-16463	25	133	not	not	PART
crl-16463	25	134	advocating	advocate	VERB
crl-16463	25	135	the	the	DET
crl-16463	25	136	abandonment	abandonment	NOUN
crl-16463	25	137	of	of	ADP
crl-16463	25	138	a	a	DET
crl-16463	25	139	detailed	detailed	ADJ
crl-16463	25	140	review	review	NOUN
crl-16463	25	141	of	of	ADP
crl-16463	25	142	individual	individual	ADJ
crl-16463	25	143	comments	comment	NOUN
crl-16463	25	144	.	.	PUNCT
crl-16463	26	1	indeed	indeed	ADV
crl-16463	26	2	,	,	PUNCT
crl-16463	26	3	it	it	PRON
crl-16463	26	4	is	be	AUX
crl-16463	26	5	only	only	ADV
crl-16463	26	6	after	after	ADP
crl-16463	26	7	a	a	DET
crl-16463	26	8	careful	careful	ADJ
crl-16463	26	9	reading	reading	NOUN
crl-16463	26	10	and	and	CCONJ
crl-16463	26	11	analysis	analysis	NOUN
crl-16463	26	12	of	of	ADP
crl-16463	26	13	the	the	DET
crl-16463	26	14	comments	comment	NOUN
crl-16463	26	15	made	make	VERB
crl-16463	26	16	by	by	ADP
crl-16463	26	17	survey	survey	NOUN
crl-16463	26	18	respondents	respondent	NOUN
crl-16463	26	19	that	that	SCONJ
crl-16463	26	20	the	the	DET
crl-16463	26	21	information	information	NOUN
crl-16463	26	22	-	-	PUNCT
crl-16463	26	23	satisfaction	satisfaction	NOUN
crl-16463	26	24	matrices	matrix	NOUN
crl-16463	26	25	can	can	AUX
crl-16463	26	26	be	be	AUX
crl-16463	26	27	created	create	VERB
crl-16463	26	28	.	.	PUNCT
crl-16463	27	1	given	give	VERB
crl-16463	27	2	this	this	PRON
crl-16463	27	3	,	,	PUNCT
crl-16463	27	4	several	several	ADJ
crl-16463	27	5	questions	question	NOUN
crl-16463	27	6	arise	arise	VERB
crl-16463	27	7	about	about	ADP
crl-16463	27	8	conducting	conduct	VERB
crl-16463	27	9	a	a	DET
crl-16463	27	10	qualitative	qualitative	ADJ
crl-16463	27	11	analysis	analysis	NOUN
crl-16463	27	12	of	of	ADP
crl-16463	27	13	libqual+	libqual+	NUM
crl-16463	27	14	data	datum	NOUN
crl-16463	27	15	.	.	PUNCT
crl-16463	28	1	how	how	SCONJ
crl-16463	28	2	should	should	AUX
crl-16463	28	3	libraries	library	NOUN
crl-16463	28	4	go	go	VERB
crl-16463	28	5	about	about	ADP
crl-16463	28	6	analyzing	analyze	VERB
crl-16463	28	7	libqual+	libqual+	PRON
crl-16463	28	8	comments	comment	NOUN
crl-16463	28	9	in	in	ADP
crl-16463	28	10	a	a	DET
crl-16463	28	11	systematic	systematic	ADJ
crl-16463	28	12	,	,	PUNCT
crl-16463	28	13	objective	objective	ADJ
crl-16463	28	14	way	way	NOUN
crl-16463	28	15	that	that	PRON
crl-16463	28	16	provides	provide	VERB
crl-16463	28	17	library	library	NOUN
crl-16463	28	18	decision	decision	NOUN
crl-16463	28	19	-	-	PUNCT
crl-16463	28	20	makers	maker	NOUN
crl-16463	28	21	with	with	ADP
crl-16463	28	22	valid	valid	ADJ
crl-16463	28	23	information	information	NOUN
crl-16463	28	24	for	for	ADP
crl-16463	28	25	decision	decision	NOUN
crl-16463	28	26	-	-	PUNCT
crl-16463	28	27	making	make	VERB
crl-16463	28	28	purposes	purpose	NOUN
crl-16463	28	29	?	?	PUNCT
crl-16463	29	1	what	what	PRON
crl-16463	29	2	additional	additional	ADJ
crl-16463	29	3	insight	insight	NOUN
crl-16463	29	4	,	,	PUNCT
crl-16463	29	5	if	if	SCONJ
crl-16463	29	6	any	any	PRON
crl-16463	29	7	,	,	PUNCT
crl-16463	29	8	does	do	AUX
crl-16463	29	9	a	a	DET
crl-16463	29	10	qualitative	qualitative	ADJ
crl-16463	29	11	analysis	analysis	NOUN
crl-16463	29	12	of	of	ADP
crl-16463	29	13	the	the	DET
crl-16463	29	14	libqual+	libqual+	PROPN
crl-16463	29	15	data	datum	NOUN
crl-16463	29	16	provide	provide	VERB
crl-16463	29	17	over	over	ADP
crl-16463	29	18	that	that	PRON
crl-16463	29	19	of	of	ADP
crl-16463	29	20	a	a	DET
crl-16463	29	21	quantitative	quantitative	ADJ
crl-16463	29	22	analysis	analysis	NOUN
crl-16463	29	23	?	?	PUNCT
crl-16463	30	1	given	give	VERB
crl-16463	30	2	that	that	SCONJ
crl-16463	30	3	qualitative	qualitative	ADJ
crl-16463	30	4	analysis	analysis	NOUN
crl-16463	30	5	tends	tend	VERB
crl-16463	30	6	to	to	PART
crl-16463	30	7	be	be	AUX
crl-16463	30	8	a	a	DET
crl-16463	30	9	more	more	ADJ
crl-16463	30	10	time	time	NOUN
crl-16463	30	11	-	-	PUNCT
crl-16463	30	12	consuming	consume	VERB
crl-16463	30	13	and	and	CCONJ
crl-16463	30	14	energy	energy	NOUN
crl-16463	30	15	-	-	PUNCT
crl-16463	30	16	expending	expend	VERB
crl-16463	30	17	exercise	exercise	NOUN
crl-16463	30	18	than	than	ADP
crl-16463	30	19	quantitative	quantitative	ADJ
crl-16463	30	20	analysis	analysis	NOUN
crl-16463	30	21	procedures	procedure	NOUN
crl-16463	30	22	,	,	PUNCT
crl-16463	30	23	is	be	AUX
crl-16463	30	24	the	the	DET
crl-16463	30	25	extra	extra	ADJ
crl-16463	30	26	effort	effort	NOUN
crl-16463	30	27	of	of	ADP
crl-16463	30	28	analyzing	analyze	VERB
crl-16463	30	29	libqual+	libqual+	PRON
crl-16463	30	30	comments	comment	NOUN
crl-16463	30	31	worth	worth	ADJ
crl-16463	30	32	the	the	DET
crl-16463	30	33	insight	insight	NOUN
crl-16463	30	34	gained	gain	VERB
crl-16463	30	35	?	?	PUNCT
crl-16463	31	1	finally	finally	ADV
crl-16463	31	2	,	,	PUNCT
crl-16463	31	3	to	to	ADP
crl-16463	31	4	what	what	DET
crl-16463	31	5	extent	extent	NOUN
crl-16463	31	6	are	be	AUX
crl-16463	31	7	importance	importance	NOUN
crl-16463	31	8	-	-	PUNCT
crl-16463	31	9	satisfaction	satisfaction	NOUN
crl-16463	31	10	matrices	matrix	NOUN
crl-16463	31	11	useful	useful	ADJ
crl-16463	31	12	in	in	ADP
crl-16463	31	13	assessing	assess	VERB
crl-16463	31	14	and	and	CCONJ
crl-16463	31	15	deciphering	decipher	VERB
crl-16463	31	16	qualitative	qualitative	ADJ
crl-16463	31	17	libqual+	libqual+	NOUN
crl-16463	32	1	comments	comment	NOUN
crl-16463	32	2	as	as	ADP
crl-16463	32	3	a	a	DET
crl-16463	32	4	means	means	NOUN
crl-16463	32	5	of	of	ADP
crl-16463	32	6	identifying	identify	VERB
crl-16463	32	7	key	key	ADJ
crl-16463	32	8	priority	priority	NOUN
crl-16463	32	9	areas	area	NOUN
crl-16463	32	10	of	of	ADP
crl-16463	32	11	library	library	NOUN
crl-16463	32	12	service	service	NOUN
crl-16463	32	13	and	and	CCONJ
crl-16463	32	14	operations	operation	NOUN
crl-16463	32	15	that	that	PRON
crl-16463	32	16	need	need	VERB
crl-16463	32	17	to	to	PART
crl-16463	32	18	be	be	AUX
crl-16463	32	19	addressed	address	VERB
crl-16463	32	20	?	?	PUNCT
crl-16463	33	1	798	798	NUM
crl-16463	33	2	college	college	PROPN
crl-16463	33	3	&	&	CCONJ
crl-16463	33	4	research	research	PROPN
crl-16463	33	5	libraries	library	NOUN
crl-16463	33	6	september	september	PROPN
crl-16463	33	7	2015	2015	NUM
crl-16463	33	8	to	to	PART
crl-16463	33	9	find	find	VERB
crl-16463	33	10	answers	answer	NOUN
crl-16463	33	11	to	to	ADP
crl-16463	33	12	these	these	DET
crl-16463	33	13	questions	question	NOUN
crl-16463	33	14	,	,	PUNCT
crl-16463	33	15	the	the	DET
crl-16463	33	16	researchers	researcher	NOUN
crl-16463	33	17	conducted	conduct	VERB
crl-16463	33	18	a	a	DET
crl-16463	33	19	qualitative	qualitative	ADJ
crl-16463	33	20	analysis	analysis	NOUN
crl-16463	33	21	of	of	ADP
crl-16463	33	22	their	their	PRON
crl-16463	33	23	own	own	ADJ
crl-16463	33	24	university	university	NOUN
crl-16463	33	25	’s	’s	NUM
crl-16463	33	26	most	most	ADV
crl-16463	33	27	-	-	PUNCT
crl-16463	33	28	recently	recently	ADV
crl-16463	33	29	administered	administer	VERB
crl-16463	33	30	libqual+	libqual+	PRON
crl-16463	33	31	survey	survey	NOUN
crl-16463	33	32	and	and	CCONJ
crl-16463	33	33	presented	present	VERB
crl-16463	33	34	their	their	PRON
crl-16463	33	35	findings	finding	NOUN
crl-16463	33	36	to	to	ADP
crl-16463	33	37	senior	senior	ADJ
crl-16463	33	38	library	library	NOUN
crl-16463	33	39	management	management	NOUN
crl-16463	33	40	using	use	VERB
crl-16463	33	41	importance	importance	NOUN
crl-16463	33	42	-	-	PUNCT
crl-16463	33	43	satisfaction	satisfaction	NOUN
crl-16463	33	44	matrices	matrix	NOUN
crl-16463	33	45	.	.	PUNCT
crl-16463	34	1	senior	senior	ADJ
crl-16463	34	2	library	library	NOUN
crl-16463	34	3	administrators	administrator	NOUN
crl-16463	34	4	at	at	ADP
crl-16463	34	5	mcmaster	mcmaster	PROPN
crl-16463	34	6	university	university	PROPN
crl-16463	34	7	supported	support	VERB
crl-16463	34	8	the	the	DET
crl-16463	34	9	study	study	NOUN
crl-16463	34	10	,	,	PUNCT
crl-16463	34	11	as	as	SCONJ
crl-16463	34	12	they	they	PRON
crl-16463	34	13	felt	feel	VERB
crl-16463	34	14	a	a	DET
crl-16463	34	15	qualitative	qualitative	ADJ
crl-16463	34	16	analysis	analysis	NOUN
crl-16463	34	17	of	of	ADP
crl-16463	34	18	libqual+	libqual+	NOUN
crl-16463	34	19	comments	comment	NOUN
crl-16463	34	20	would	would	AUX
crl-16463	34	21	help	help	VERB
crl-16463	34	22	the	the	DET
crl-16463	34	23	library	library	NOUN
crl-16463	34	24	identify	identify	VERB
crl-16463	34	25	ways	way	NOUN
crl-16463	34	26	to	to	PART
crl-16463	34	27	offer	offer	VERB
crl-16463	34	28	better	well	ADJ
crl-16463	34	29	service	service	NOUN
crl-16463	34	30	to	to	ADP
crl-16463	34	31	its	its	PRON
crl-16463	34	32	constituents	constituent	NOUN
crl-16463	34	33	in	in	ADP
crl-16463	34	34	the	the	DET
crl-16463	34	35	future	future	NOUN
crl-16463	34	36	.	.	PUNCT
crl-16463	35	1	it	it	PRON
crl-16463	35	2	was	be	AUX
crl-16463	35	3	hoped	hope	VERB
crl-16463	35	4	that	that	SCONJ
crl-16463	35	5	analysis	analysis	NOUN
crl-16463	35	6	of	of	ADP
crl-16463	35	7	the	the	DET
crl-16463	35	8	qualitative	qualitative	ADJ
crl-16463	35	9	comments	comment	NOUN
crl-16463	35	10	via	via	ADP
crl-16463	35	11	the	the	DET
crl-16463	35	12	use	use	NOUN
crl-16463	35	13	of	of	ADP
crl-16463	35	14	importance	importance	NOUN
crl-16463	35	15	-	-	PUNCT
crl-16463	35	16	satisfaction	satisfaction	NOUN
crl-16463	35	17	matrices	matrix	NOUN
crl-16463	35	18	would	would	AUX
crl-16463	35	19	lead	lead	VERB
crl-16463	35	20	to	to	ADP
crl-16463	35	21	better	well	ADJ
crl-16463	35	22	understanding	understanding	NOUN
crl-16463	35	23	of	of	ADP
crl-16463	35	24	top	top	ADJ
crl-16463	35	25	priorities	priority	NOUN
crl-16463	35	26	and	and	CCONJ
crl-16463	35	27	yield	yield	VERB
crl-16463	35	28	better	well	ADJ
crl-16463	35	29	recommendations	recommendation	NOUN
crl-16463	35	30	on	on	ADP
crl-16463	35	31	improvements	improvement	NOUN
crl-16463	35	32	to	to	ADP
crl-16463	35	33	library	library	NOUN
crl-16463	35	34	services	service	NOUN
crl-16463	35	35	in	in	ADP
crl-16463	35	36	ways	way	NOUN
crl-16463	35	37	that	that	PRON
crl-16463	35	38	more	more	ADV
crl-16463	35	39	closely	closely	ADV
crl-16463	35	40	matched	match	VERB
crl-16463	35	41	library	library	NOUN
crl-16463	35	42	patron	patron	NOUN
crl-16463	35	43	needs	need	NOUN
crl-16463	35	44	,	,	PUNCT
crl-16463	35	45	expectations	expectation	NOUN
crl-16463	35	46	,	,	PUNCT
crl-16463	35	47	and	and	CCONJ
crl-16463	35	48	priorities	priority	NOUN
crl-16463	35	49	.	.	PUNCT
crl-16463	36	1	background	background	NOUN
crl-16463	36	2	qualitative	qualitative	ADJ
crl-16463	36	3	analysis	analysis	NOUN
crl-16463	36	4	of	of	ADP
crl-16463	36	5	libqual+	libqual+	NOUN
crl-16463	36	6	data	datum	NOUN
crl-16463	36	7	few	few	ADJ
crl-16463	36	8	studies	study	NOUN
crl-16463	36	9	exist	exist	VERB
crl-16463	36	10	that	that	PRON
crl-16463	36	11	discuss	discuss	VERB
crl-16463	36	12	the	the	DET
crl-16463	36	13	qualitative	qualitative	ADJ
crl-16463	36	14	analysis	analysis	NOUN
crl-16463	36	15	of	of	ADP
crl-16463	36	16	libqual+	libqual+	NUM
crl-16463	36	17	data.13	data.13	NOUN
crl-16463	36	18	of	of	ADP
crl-16463	36	19	the	the	DET
crl-16463	36	20	ones	one	NOUN
crl-16463	36	21	reported	report	VERB
crl-16463	36	22	in	in	ADP
crl-16463	36	23	the	the	DET
crl-16463	36	24	literature	literature	NOUN
crl-16463	36	25	,	,	PUNCT
crl-16463	36	26	two	two	NUM
crl-16463	36	27	stand	stand	VERB
crl-16463	36	28	out	out	ADP
crl-16463	36	29	in	in	ADP
crl-16463	36	30	terms	term	NOUN
crl-16463	36	31	of	of	ADP
crl-16463	36	32	the	the	DET
crl-16463	36	33	amount	amount	NOUN
crl-16463	36	34	of	of	ADP
crl-16463	36	35	detailed	detailed	ADJ
crl-16463	36	36	description	description	NOUN
crl-16463	36	37	provided	provide	VERB
crl-16463	36	38	on	on	ADP
crl-16463	36	39	how	how	SCONJ
crl-16463	36	40	to	to	PART
crl-16463	36	41	conduct	conduct	VERB
crl-16463	36	42	a	a	DET
crl-16463	36	43	qualitative	qualitative	ADJ
crl-16463	36	44	analysis	analysis	NOUN
crl-16463	36	45	of	of	ADP
crl-16463	36	46	libqual+	libqual+	NOUN
crl-16463	36	47	comments	comment	NOUN
crl-16463	36	48	.	.	PUNCT
crl-16463	37	1	the	the	DET
crl-16463	37	2	first	first	ADJ
crl-16463	37	3	is	be	AUX
crl-16463	37	4	a	a	DET
crl-16463	37	5	study	study	NOUN
crl-16463	37	6	by	by	ADP
crl-16463	37	7	bradford	bradford	NOUN
crl-16463	37	8	and	and	CCONJ
crl-16463	37	9	bower.14	bower.14	NOUN
crl-16463	37	10	these	these	DET
crl-16463	37	11	authors	author	NOUN
crl-16463	37	12	provide	provide	VERB
crl-16463	37	13	an	an	DET
crl-16463	37	14	excellent	excellent	ADJ
crl-16463	37	15	overview	overview	NOUN
crl-16463	37	16	of	of	ADP
crl-16463	37	17	qualitative	qualitative	ADJ
crl-16463	37	18	analysis	analysis	NOUN
crl-16463	37	19	techniques	technique	NOUN
crl-16463	37	20	and	and	CCONJ
crl-16463	37	21	specifically	specifically	ADV
crl-16463	37	22	explain	explain	VERB
crl-16463	37	23	how	how	SCONJ
crl-16463	37	24	content	content	ADJ
crl-16463	37	25	analysis	analysis	NOUN
crl-16463	37	26	software	software	NOUN
crl-16463	37	27	can	can	AUX
crl-16463	37	28	be	be	AUX
crl-16463	37	29	used	use	VERB
crl-16463	37	30	to	to	PART
crl-16463	37	31	analyze	analyze	VERB
crl-16463	37	32	libqual+	libqual+	PRON
crl-16463	38	1	survey	survey	NOUN
crl-16463	38	2	data.15	data.15	PROPN
crl-16463	38	3	the	the	DET
crl-16463	38	4	second	second	ADJ
crl-16463	38	5	is	be	AUX
crl-16463	38	6	a	a	DET
crl-16463	38	7	study	study	NOUN
crl-16463	38	8	by	by	ADP
crl-16463	38	9	begay	begay	PROPN
crl-16463	38	10	et	et	NOUN
crl-16463	38	11	al.16	al.16	SPACE
crl-16463	39	1	these	these	DET
crl-16463	39	2	authors	author	NOUN
crl-16463	39	3	describe	describe	VERB
crl-16463	39	4	a	a	DET
crl-16463	39	5	grounded	ground	VERB
crl-16463	39	6	-	-	PUNCT
crl-16463	39	7	theory	theory	NOUN
crl-16463	39	8	approach	approach	NOUN
crl-16463	39	9	of	of	ADP
crl-16463	39	10	coding	code	VERB
crl-16463	39	11	and	and	CCONJ
crl-16463	39	12	analyzing	analyze	VERB
crl-16463	39	13	libqual+	libqual+	PRON
crl-16463	39	14	comments	comment	NOUN
crl-16463	39	15	made	make	VERB
crl-16463	39	16	by	by	ADP
crl-16463	39	17	library	library	NOUN
crl-16463	39	18	patrons	patron	NOUN
crl-16463	39	19	.	.	PUNCT
crl-16463	40	1	similar	similar	ADJ
crl-16463	40	2	to	to	ADP
crl-16463	40	3	the	the	DET
crl-16463	40	4	first	first	ADJ
crl-16463	40	5	study	study	NOUN
crl-16463	40	6	mentioned	mention	VERB
crl-16463	40	7	,	,	PUNCT
crl-16463	40	8	these	these	DET
crl-16463	40	9	authors	author	NOUN
crl-16463	40	10	used	use	VERB
crl-16463	40	11	text	text	NOUN
crl-16463	40	12	analysis	analysis	NOUN
crl-16463	40	13	software	software	NOUN
crl-16463	40	14	to	to	PART
crl-16463	40	15	help	help	VERB
crl-16463	40	16	code	code	NOUN
crl-16463	40	17	library	library	NOUN
crl-16463	40	18	patron	patron	NOUN
crl-16463	40	19	comments	comment	NOUN
crl-16463	40	20	into	into	ADP
crl-16463	40	21	categories	category	NOUN
crl-16463	40	22	and	and	CCONJ
crl-16463	40	23	explore	explore	VERB
crl-16463	40	24	relationships	relationship	NOUN
crl-16463	40	25	and	and	CCONJ
crl-16463	40	26	possible	possible	ADJ
crl-16463	40	27	associations	association	NOUN
crl-16463	40	28	between	between	ADP
crl-16463	40	29	the	the	DET
crl-16463	40	30	coded	code	VERB
crl-16463	40	31	comments.17	comments.17	NOUN
crl-16463	40	32	both	both	DET
crl-16463	40	33	studies	study	NOUN
crl-16463	40	34	are	be	AUX
crl-16463	40	35	similar	similar	ADJ
crl-16463	40	36	in	in	ADP
crl-16463	40	37	that	that	SCONJ
crl-16463	40	38	the	the	DET
crl-16463	40	39	authors	author	NOUN
crl-16463	40	40	illustrate	illustrate	VERB
crl-16463	40	41	the	the	DET
crl-16463	40	42	importance	importance	NOUN
crl-16463	40	43	of	of	ADP
crl-16463	40	44	methodically	methodically	ADV
crl-16463	40	45	analyzing	analyze	VERB
crl-16463	40	46	library	library	NOUN
crl-16463	40	47	survey	survey	NOUN
crl-16463	40	48	comments	comment	NOUN
crl-16463	40	49	using	use	VERB
crl-16463	40	50	well	well	ADV
crl-16463	40	51	-	-	PUNCT
crl-16463	40	52	known	know	VERB
crl-16463	40	53	structured	structure	VERB
crl-16463	40	54	qualitative	qualitative	ADJ
crl-16463	40	55	analysis	analysis	NOUN
crl-16463	40	56	techniques	technique	NOUN
crl-16463	40	57	.	.	PUNCT
crl-16463	41	1	for	for	ADP
crl-16463	41	2	example	example	NOUN
crl-16463	41	3	,	,	PUNCT
crl-16463	41	4	the	the	DET
crl-16463	41	5	two	two	NUM
crl-16463	41	6	studies	study	NOUN
crl-16463	41	7	describe	describe	VERB
crl-16463	41	8	techniques	technique	NOUN
crl-16463	41	9	,	,	PUNCT
crl-16463	41	10	such	such	ADJ
crl-16463	41	11	as	as	ADP
crl-16463	41	12	open	open	ADJ
crl-16463	41	13	and	and	CCONJ
crl-16463	41	14	axial	axial	ADJ
crl-16463	41	15	coding	coding	NOUN
crl-16463	41	16	,	,	PUNCT
crl-16463	41	17	commonly	commonly	ADV
crl-16463	41	18	used	use	VERB
crl-16463	41	19	by	by	ADP
crl-16463	41	20	qualitative	qualitative	ADJ
crl-16463	41	21	researchers.18	researchers.18	NOUN
crl-16463	41	22	with	with	ADP
crl-16463	41	23	open	open	ADJ
crl-16463	41	24	coding	coding	NOUN
crl-16463	41	25	,	,	PUNCT
crl-16463	41	26	the	the	DET
crl-16463	41	27	researcher	researcher	NOUN
crl-16463	41	28	breaks	break	VERB
crl-16463	41	29	down	down	ADP
crl-16463	41	30	,	,	PUNCT
crl-16463	41	31	examines	examine	NOUN
crl-16463	41	32	,	,	PUNCT
crl-16463	41	33	compares	compare	VERB
crl-16463	41	34	,	,	PUNCT
crl-16463	41	35	conceptualizes	conceptualize	VERB
crl-16463	41	36	,	,	PUNCT
crl-16463	41	37	and	and	CCONJ
crl-16463	41	38	categorizes	categorize	VERB
crl-16463	41	39	data	datum	NOUN
crl-16463	41	40	.	.	PUNCT
crl-16463	42	1	with	with	ADP
crl-16463	42	2	axial	axial	ADJ
crl-16463	42	3	coding	coding	NOUN
crl-16463	42	4	,	,	PUNCT
crl-16463	42	5	relationships	relationship	NOUN
crl-16463	42	6	between	between	ADP
crl-16463	42	7	categories	category	NOUN
crl-16463	42	8	and	and	CCONJ
crl-16463	42	9	subcategories	subcategorie	NOUN
crl-16463	42	10	of	of	ADP
crl-16463	42	11	coded	code	VERB
crl-16463	42	12	comments	comment	NOUN
crl-16463	42	13	are	be	AUX
crl-16463	42	14	established	establish	VERB
crl-16463	42	15	and	and	CCONJ
crl-16463	42	16	used	use	VERB
crl-16463	42	17	to	to	PART
crl-16463	42	18	merge	merge	VERB
crl-16463	42	19	categories	category	NOUN
crl-16463	42	20	back	back	ADV
crl-16463	42	21	together	together	ADV
crl-16463	42	22	.	.	PUNCT
crl-16463	43	1	the	the	DET
crl-16463	43	2	result	result	NOUN
crl-16463	43	3	is	be	AUX
crl-16463	43	4	a	a	DET
crl-16463	43	5	final	final	ADJ
crl-16463	43	6	“	"	PUNCT
crl-16463	43	7	codebook	codebook	NOUN
crl-16463	43	8	”	"	PUNCT
crl-16463	43	9	comprising	comprise	VERB
crl-16463	43	10	a	a	DET
crl-16463	43	11	hierarchy	hierarchy	NOUN
crl-16463	43	12	of	of	ADP
crl-16463	43	13	categories	category	NOUN
crl-16463	43	14	and	and	CCONJ
crl-16463	43	15	a	a	DET
crl-16463	43	16	data	data	NOUN
crl-16463	43	17	set	set	VERB
crl-16463	43	18	of	of	ADP
crl-16463	43	19	qualitative	qualitative	ADJ
crl-16463	43	20	comments	comment	NOUN
crl-16463	43	21	“	"	PUNCT
crl-16463	43	22	coded	code	VERB
crl-16463	43	23	”	"	PUNCT
crl-16463	43	24	to	to	ADP
crl-16463	43	25	categories	category	NOUN
crl-16463	43	26	in	in	ADP
crl-16463	43	27	the	the	DET
crl-16463	43	28	codebook	codebook	NOUN
crl-16463	43	29	.	.	PUNCT
crl-16463	44	1	the	the	DET
crl-16463	44	2	two	two	NUM
crl-16463	44	3	studies	study	NOUN
crl-16463	44	4	are	be	AUX
crl-16463	44	5	also	also	ADV
crl-16463	44	6	similar	similar	ADJ
crl-16463	44	7	in	in	ADP
crl-16463	44	8	their	their	PRON
crl-16463	44	9	explanation	explanation	NOUN
crl-16463	44	10	of	of	ADP
crl-16463	44	11	how	how	SCONJ
crl-16463	44	12	to	to	PART
crl-16463	44	13	display	display	VERB
crl-16463	44	14	and	and	CCONJ
crl-16463	44	15	report	report	VERB
crl-16463	44	16	coded	code	VERB
crl-16463	44	17	comments	comment	NOUN
crl-16463	44	18	to	to	ADP
crl-16463	44	19	library	library	PROPN
crl-16463	44	20	administrators	administrator	NOUN
crl-16463	44	21	and	and	CCONJ
crl-16463	44	22	work	work	VERB
crl-16463	44	23	colleagues	colleague	NOUN
crl-16463	44	24	.	.	PUNCT
crl-16463	45	1	both	both	PRON
crl-16463	45	2	describe	describe	VERB
crl-16463	45	3	the	the	DET
crl-16463	45	4	use	use	NOUN
crl-16463	45	5	of	of	ADP
crl-16463	45	6	“	"	PUNCT
crl-16463	45	7	frequency	frequency	NOUN
crl-16463	45	8	lists	list	NOUN
crl-16463	45	9	”	"	PUNCT
crl-16463	45	10	to	to	PART
crl-16463	45	11	display	display	VERB
crl-16463	45	12	a	a	DET
crl-16463	45	13	rank	rank	NOUN
crl-16463	45	14	order	order	NOUN
crl-16463	45	15	of	of	ADP
crl-16463	45	16	the	the	DET
crl-16463	45	17	most	most	ADV
crl-16463	45	18	commonly	commonly	ADV
crl-16463	45	19	coded	code	VERB
crl-16463	45	20	categories	category	NOUN
crl-16463	45	21	,	,	PUNCT
crl-16463	45	22	and	and	CCONJ
crl-16463	45	23	the	the	DET
crl-16463	45	24	merit	merit	NOUN
crl-16463	45	25	of	of	ADP
crl-16463	45	26	using	use	VERB
crl-16463	45	27	frequency	frequency	NOUN
crl-16463	45	28	lists	list	NOUN
crl-16463	45	29	to	to	PART
crl-16463	45	30	communicate	communicate	VERB
crl-16463	45	31	the	the	DET
crl-16463	45	32	relative	relative	ADJ
crl-16463	45	33	importance	importance	NOUN
crl-16463	45	34	of	of	ADP
crl-16463	45	35	items	item	NOUN
crl-16463	45	36	on	on	ADP
crl-16463	45	37	the	the	DET
crl-16463	45	38	list	list	NOUN
crl-16463	45	39	to	to	ADP
crl-16463	45	40	one	one	NUM
crl-16463	45	41	another	another	DET
crl-16463	45	42	.	.	PUNCT
crl-16463	46	1	the	the	DET
crl-16463	46	2	underlying	underlie	VERB
crl-16463	46	3	concept	concept	NOUN
crl-16463	46	4	here	here	ADV
crl-16463	46	5	is	be	AUX
crl-16463	46	6	that	that	SCONJ
crl-16463	46	7	the	the	PRON
crl-16463	46	8	greater	great	ADJ
crl-16463	46	9	the	the	DET
crl-16463	46	10	frequency	frequency	NOUN
crl-16463	46	11	of	of	ADP
crl-16463	46	12	any	any	DET
crl-16463	46	13	particular	particular	ADJ
crl-16463	46	14	category	category	NOUN
crl-16463	46	15	on	on	ADP
crl-16463	46	16	the	the	DET
crl-16463	46	17	list	list	NOUN
crl-16463	46	18	,	,	PUNCT
crl-16463	46	19	the	the	PRON
crl-16463	46	20	more	more	ADV
crl-16463	46	21	likely	likely	ADJ
crl-16463	46	22	that	that	DET
crl-16463	46	23	category	category	NOUN
crl-16463	46	24	is	be	AUX
crl-16463	46	25	of	of	ADP
crl-16463	46	26	heightened	heightened	ADJ
crl-16463	46	27	concern	concern	NOUN
crl-16463	46	28	to	to	ADP
crl-16463	46	29	library	library	NOUN
crl-16463	46	30	patrons	patron	NOUN
crl-16463	46	31	.	.	PUNCT
crl-16463	47	1	two	two	NUM
crl-16463	47	2	items	item	NOUN
crl-16463	47	3	from	from	ADP
crl-16463	47	4	these	these	DET
crl-16463	47	5	studies	study	NOUN
crl-16463	47	6	are	be	AUX
crl-16463	47	7	of	of	ADP
crl-16463	47	8	particular	particular	ADJ
crl-16463	47	9	relevance	relevance	NOUN
crl-16463	47	10	to	to	ADP
crl-16463	47	11	this	this	DET
crl-16463	47	12	paper	paper	NOUN
crl-16463	47	13	.	.	PUNCT
crl-16463	48	1	the	the	DET
crl-16463	48	2	first	first	ADJ
crl-16463	48	3	is	be	AUX
crl-16463	48	4	the	the	DET
crl-16463	48	5	structure	structure	NOUN
crl-16463	48	6	of	of	ADP
crl-16463	48	7	bradford	bradford	NOUN
crl-16463	48	8	and	and	CCONJ
crl-16463	48	9	bower	bower	NOUN
crl-16463	48	10	’s	’s	PART
crl-16463	48	11	frequency	frequency	NOUN
crl-16463	48	12	list	list	NOUN
crl-16463	48	13	.	.	PUNCT
crl-16463	49	1	they	they	PRON
crl-16463	49	2	devised	devise	VERB
crl-16463	49	3	their	their	PRON
crl-16463	49	4	category	category	NOUN
crl-16463	49	5	naming	name	VERB
crl-16463	49	6	structure	structure	NOUN
crl-16463	49	7	to	to	PART
crl-16463	49	8	embed	embed	VERB
crl-16463	49	9	attributed	attribute	VERB
crl-16463	49	10	meaning	meaning	NOUN
crl-16463	49	11	.	.	PUNCT
crl-16463	50	1	for	for	ADP
crl-16463	50	2	example	example	NOUN
crl-16463	50	3	,	,	PUNCT
crl-16463	50	4	by	by	ADP
crl-16463	50	5	coding	code	VERB
crl-16463	50	6	the	the	DET
crl-16463	50	7	category	category	NOUN
crl-16463	50	8	pertaining	pertain	VERB
crl-16463	50	9	to	to	ADP
crl-16463	50	10	collections	collection	NOUN
crl-16463	50	11	as	as	ADP
crl-16463	50	12	“	"	PUNCT
crl-16463	50	13	collection	collection	NOUN
crl-16463	50	14	—	—	PUNCT
crl-16463	50	15	negative	negative	ADJ
crl-16463	50	16	”	"	PUNCT
crl-16463	50	17	and	and	CCONJ
crl-16463	50	18	“	"	PUNCT
crl-16463	50	19	collection	collection	NOUN
crl-16463	50	20	—	—	PUNCT
crl-16463	50	21	positive	positive	ADJ
crl-16463	50	22	,	,	PUNCT
crl-16463	50	23	”	"	PUNCT
crl-16463	50	24	the	the	DET
crl-16463	50	25	list	list	NOUN
crl-16463	50	26	provides	provide	VERB
crl-16463	50	27	a	a	DET
crl-16463	50	28	mechanism	mechanism	NOUN
crl-16463	50	29	by	by	ADP
crl-16463	50	30	which	which	PRON
crl-16463	50	31	to	to	PART
crl-16463	50	32	easily	easily	ADV
crl-16463	50	33	discern	discern	VERB
crl-16463	50	34	how	how	SCONJ
crl-16463	50	35	many	many	ADJ
crl-16463	50	36	comments	comment	NOUN
crl-16463	50	37	about	about	ADP
crl-16463	50	38	the	the	DET
crl-16463	50	39	library	library	NOUN
crl-16463	50	40	collection	collection	NOUN
crl-16463	50	41	were	be	AUX
crl-16463	50	42	positive	positive	ADJ
crl-16463	50	43	or	or	CCONJ
crl-16463	50	44	negative	negative	ADJ
crl-16463	50	45	in	in	ADP
crl-16463	50	46	nature	nature	NOUN
crl-16463	50	47	when	when	SCONJ
crl-16463	50	48	these	these	DET
crl-16463	50	49	categories	category	NOUN
crl-16463	50	50	were	be	AUX
crl-16463	50	51	displayed	display	VERB
crl-16463	50	52	.	.	PUNCT
crl-16463	51	1	the	the	DET
crl-16463	51	2	second	second	ADJ
crl-16463	51	3	was	be	AUX
crl-16463	51	4	how	how	SCONJ
crl-16463	51	5	begay	begay	ADJ
crl-16463	51	6	et	et	PROPN
crl-16463	51	7	al	al	PROPN
crl-16463	51	8	.	.	PROPN
crl-16463	52	1	organized	organize	VERB
crl-16463	52	2	categories	category	NOUN
crl-16463	52	3	in	in	ADP
crl-16463	52	4	their	their	PRON
crl-16463	52	5	list	list	NOUN
crl-16463	52	6	according	accord	VERB
crl-16463	52	7	to	to	ADP
crl-16463	52	8	demographic	demographic	ADJ
crl-16463	52	9	group	group	NOUN
crl-16463	52	10	(	(	PUNCT
crl-16463	52	11	such	such	ADJ
crl-16463	52	12	as	as	ADP
crl-16463	52	13	“	"	PUNCT
crl-16463	52	14	undergraduate	undergraduate	NOUN
crl-16463	52	15	,	,	PUNCT
crl-16463	52	16	”	"	PUNCT
crl-16463	52	17	“	"	PUNCT
crl-16463	52	18	graduate	graduate	NOUN
crl-16463	52	19	,	,	PUNCT
crl-16463	52	20	”	"	PUNCT
crl-16463	52	21	“	"	PUNCT
crl-16463	52	22	faculty	faculty	NOUN
crl-16463	52	23	,	,	PUNCT
crl-16463	52	24	”	"	PUNCT
crl-16463	52	25	“	"	PUNCT
crl-16463	52	26	staff	staff	NOUN
crl-16463	52	27	”	"	PUNCT
crl-16463	52	28	)	)	PUNCT
crl-16463	52	29	so	so	SCONJ
crl-16463	52	30	that	that	SCONJ
crl-16463	52	31	comparisons	comparison	NOUN
crl-16463	52	32	could	could	AUX
crl-16463	52	33	easily	easily	ADV
crl-16463	52	34	be	be	AUX
crl-16463	52	35	made	make	VERB
crl-16463	52	36	in	in	ADP
crl-16463	52	37	terms	term	NOUN
crl-16463	52	38	of	of	ADP
crl-16463	52	39	the	the	DET
crl-16463	52	40	frequency	frequency	NOUN
crl-16463	52	41	of	of	ADP
crl-16463	52	42	coding	code	VERB
crl-16463	52	43	categories	category	NOUN
crl-16463	52	44	by	by	ADP
crl-16463	52	45	user	user	NOUN
crl-16463	52	46	group	group	NOUN
crl-16463	52	47	.	.	PUNCT
crl-16463	53	1	both	both	PRON
crl-16463	53	2	of	of	ADP
crl-16463	53	3	these	these	DET
crl-16463	53	4	points	point	NOUN
crl-16463	53	5	were	be	AUX
crl-16463	53	6	taken	take	VERB
crl-16463	53	7	into	into	ADP
crl-16463	53	8	consideration	consideration	NOUN
crl-16463	53	9	for	for	ADP
crl-16463	53	10	the	the	DET
crl-16463	53	11	current	current	ADJ
crl-16463	53	12	study	study	NOUN
crl-16463	53	13	.	.	PUNCT
crl-16463	54	1	what	what	PRON
crl-16463	54	2	was	be	AUX
crl-16463	54	3	insightful	insightful	ADJ
crl-16463	54	4	was	be	AUX
crl-16463	54	5	the	the	DET
crl-16463	54	6	need	need	NOUN
crl-16463	54	7	to	to	PART
crl-16463	54	8	present	present	VERB
crl-16463	54	9	coded	code	VERB
crl-16463	54	10	library	library	NOUN
crl-16463	54	11	comments	comment	NOUN
crl-16463	54	12	in	in	ADP
crl-16463	54	13	a	a	DET
crl-16463	54	14	way	way	NOUN
crl-16463	54	15	that	that	PRON
crl-16463	54	16	getting	get	VERB
crl-16463	54	17	more	more	ADJ
crl-16463	54	18	value	value	NOUN
crl-16463	54	19	from	from	ADP
crl-16463	54	20	the	the	DET
crl-16463	54	21	libqual+	libqual+	SPACE
crl-16463	54	22	®	®	NOUN
crl-16463	54	23	survey	survey	NOUN
crl-16463	54	24	799	799	NUM
crl-16463	54	25	showcased	showcase	VERB
crl-16463	54	26	both	both	CCONJ
crl-16463	54	27	the	the	DET
crl-16463	54	28	importance	importance	NOUN
crl-16463	54	29	of	of	ADP
crl-16463	54	30	coding	code	VERB
crl-16463	54	31	categories	category	NOUN
crl-16463	54	32	along	along	ADP
crl-16463	54	33	demographic	demographic	ADJ
crl-16463	54	34	lines	line	NOUN
crl-16463	54	35	,	,	PUNCT
crl-16463	54	36	as	as	ADV
crl-16463	54	37	well	well	ADV
crl-16463	54	38	as	as	ADP
crl-16463	54	39	the	the	DET
crl-16463	54	40	extent	extent	NOUN
crl-16463	54	41	to	to	PART
crl-16463	54	42	which	which	PRON
crl-16463	54	43	coded	code	VERB
crl-16463	54	44	comments	comment	NOUN
crl-16463	54	45	were	be	AUX
crl-16463	54	46	positive	positive	ADJ
crl-16463	54	47	or	or	CCONJ
crl-16463	54	48	negative	negative	ADJ
crl-16463	54	49	in	in	ADP
crl-16463	54	50	tone	tone	NOUN
crl-16463	54	51	.	.	PUNCT
crl-16463	55	1	this	this	PRON
crl-16463	55	2	led	lead	VERB
crl-16463	55	3	to	to	ADP
crl-16463	55	4	exploration	exploration	NOUN
crl-16463	55	5	of	of	ADP
crl-16463	55	6	importance	importance	NOUN
crl-16463	55	7	-	-	PUNCT
crl-16463	55	8	satisfaction	satisfaction	NOUN
crl-16463	55	9	matrices	matrix	NOUN
crl-16463	55	10	as	as	ADP
crl-16463	55	11	a	a	DET
crl-16463	55	12	potential	potential	ADJ
crl-16463	55	13	mechanism	mechanism	NOUN
crl-16463	55	14	to	to	PART
crl-16463	55	15	present	present	VERB
crl-16463	55	16	libqual+	libqual+	PRON
crl-16463	56	1	qualitative	qualitative	ADJ
crl-16463	56	2	survey	survey	NOUN
crl-16463	56	3	findings	finding	NOUN
crl-16463	56	4	.	.	PUNCT
crl-16463	57	1	importance	importance	NOUN
crl-16463	57	2	-	-	PUNCT
crl-16463	57	3	satisfaction	satisfaction	NOUN
crl-16463	57	4	matrices	matrix	NOUN
crl-16463	57	5	importance	importance	NOUN
crl-16463	57	6	-	-	PUNCT
crl-16463	57	7	satisfaction	satisfaction	NOUN
crl-16463	57	8	matrices	matrix	NOUN
crl-16463	57	9	are	be	AUX
crl-16463	57	10	a	a	DET
crl-16463	57	11	popular	popular	ADJ
crl-16463	57	12	information	information	NOUN
crl-16463	57	13	-	-	PUNCT
crl-16463	57	14	dissemination	dissemination	NOUN
crl-16463	57	15	tool	tool	NOUN
crl-16463	57	16	used	use	VERB
crl-16463	57	17	by	by	ADP
crl-16463	57	18	marketing	market	VERB
crl-16463	57	19	researchers	researcher	NOUN
crl-16463	57	20	across	across	ADP
crl-16463	57	21	a	a	DET
crl-16463	57	22	variety	variety	NOUN
crl-16463	57	23	of	of	ADP
crl-16463	57	24	industries	industry	NOUN
crl-16463	57	25	to	to	PART
crl-16463	57	26	highlight	highlight	VERB
crl-16463	57	27	customer	customer	NOUN
crl-16463	57	28	perceptions	perception	NOUN
crl-16463	57	29	toward	toward	ADP
crl-16463	57	30	the	the	DET
crl-16463	57	31	importance	importance	NOUN
crl-16463	57	32	of	of	ADP
crl-16463	57	33	,	,	PUNCT
crl-16463	57	34	and	and	CCONJ
crl-16463	57	35	satisfaction	satisfaction	NOUN
crl-16463	57	36	with	with	ADP
crl-16463	57	37	,	,	PUNCT
crl-16463	57	38	an	an	DET
crl-16463	57	39	organization	organization	NOUN
crl-16463	57	40	’s	’s	PART
crl-16463	57	41	services.19	services.19	NOUN
crl-16463	57	42	these	these	DET
crl-16463	57	43	matrices	matrix	NOUN
crl-16463	57	44	can	can	AUX
crl-16463	57	45	be	be	AUX
crl-16463	57	46	used	use	VERB
crl-16463	57	47	to	to	PART
crl-16463	57	48	assess	assess	VERB
crl-16463	57	49	customer	customer	NOUN
crl-16463	57	50	perceptions	perception	NOUN
crl-16463	57	51	of	of	ADP
crl-16463	57	52	the	the	DET
crl-16463	57	53	importance	importance	NOUN
crl-16463	57	54	of	of	ADP
crl-16463	57	55	,	,	PUNCT
crl-16463	57	56	and	and	CCONJ
crl-16463	57	57	satisfaction	satisfaction	NOUN
crl-16463	57	58	with	with	ADP
crl-16463	57	59	,	,	PUNCT
crl-16463	57	60	an	an	DET
crl-16463	57	61	organization	organization	NOUN
crl-16463	57	62	’s	’s	PART
crl-16463	57	63	services	service	NOUN
crl-16463	57	64	.	.	PUNCT
crl-16463	58	1	with	with	ADP
crl-16463	58	2	the	the	DET
crl-16463	58	3	help	help	NOUN
crl-16463	58	4	of	of	ADP
crl-16463	58	5	these	these	DET
crl-16463	58	6	matrices	matrix	NOUN
crl-16463	58	7	,	,	PUNCT
crl-16463	58	8	customer	customer	NOUN
crl-16463	58	9	feedback	feedback	NOUN
crl-16463	58	10	can	can	AUX
crl-16463	58	11	be	be	AUX
crl-16463	58	12	organized	organize	VERB
crl-16463	58	13	into	into	ADP
crl-16463	58	14	five	five	NUM
crl-16463	58	15	areas	area	NOUN
crl-16463	58	16	:	:	PUNCT
crl-16463	58	17	1	1	X
crl-16463	58	18	.	.	X
crl-16463	58	19	primary	primary	ADJ
crl-16463	58	20	areas	area	NOUN
crl-16463	58	21	of	of	ADP
crl-16463	58	22	improvement	improvement	NOUN
crl-16463	58	23	(	(	PUNCT
crl-16463	58	24	high	high	ADJ
crl-16463	58	25	importance	importance	NOUN
crl-16463	58	26	/	/	SYM
crl-16463	58	27	low	low	ADJ
crl-16463	58	28	satisfaction	satisfaction	NOUN
crl-16463	58	29	)	)	PUNCT
crl-16463	58	30	;	;	PUNCT
crl-16463	58	31	2	2	X
crl-16463	58	32	.	.	X
crl-16463	58	33	secondary	secondary	ADJ
crl-16463	58	34	areas	area	NOUN
crl-16463	58	35	of	of	ADP
crl-16463	58	36	improvement	improvement	NOUN
crl-16463	58	37	(	(	PUNCT
crl-16463	58	38	low	low	ADJ
crl-16463	58	39	importance	importance	NOUN
crl-16463	58	40	/	/	SYM
crl-16463	58	41	low	low	ADJ
crl-16463	58	42	satisfaction	satisfaction	NOUN
crl-16463	58	43	)	)	PUNCT
crl-16463	58	44	;	;	PUNCT
crl-16463	58	45	3	3	X
crl-16463	58	46	.	.	X
crl-16463	58	47	areas	area	NOUN
crl-16463	58	48	of	of	ADP
crl-16463	58	49	continued	continue	VERB
crl-16463	58	50	emphasis	emphasis	NOUN
crl-16463	58	51	(	(	PUNCT
crl-16463	58	52	high	high	ADJ
crl-16463	58	53	importance	importance	NOUN
crl-16463	58	54	/	/	SYM
crl-16463	58	55	high	high	ADJ
crl-16463	58	56	satisfaction	satisfaction	NOUN
crl-16463	58	57	)	)	PUNCT
crl-16463	58	58	;	;	PUNCT
crl-16463	58	59	4	4	X
crl-16463	58	60	.	.	X
crl-16463	58	61	areas	area	NOUN
crl-16463	58	62	of	of	ADP
crl-16463	58	63	exceeding	exceed	VERB
crl-16463	58	64	expectations	expectation	NOUN
crl-16463	58	65	(	(	PUNCT
crl-16463	58	66	low	low	ADJ
crl-16463	58	67	importance	importance	NOUN
crl-16463	58	68	/	/	SYM
crl-16463	58	69	high	high	ADJ
crl-16463	58	70	satisfaction	satisfaction	NOUN
crl-16463	58	71	)	)	PUNCT
crl-16463	58	72	;	;	PUNCT
crl-16463	58	73	and	and	CCONJ
crl-16463	58	74	5	5	NUM
crl-16463	58	75	.	.	X
crl-16463	58	76	zones	zone	NOUN
crl-16463	58	77	of	of	ADP
crl-16463	58	78	indifference	indifference	NOUN
crl-16463	58	79	(	(	PUNCT
crl-16463	58	80	moderate	moderate	ADJ
crl-16463	58	81	importance	importance	NOUN
crl-16463	58	82	/	/	SYM
crl-16463	58	83	moderate	moderate	ADJ
crl-16463	58	84	satisfaction	satisfaction	NOUN
crl-16463	58	85	)	)	PUNCT
crl-16463	58	86	.	.	PUNCT
crl-16463	59	1	figure	figure	VERB
crl-16463	59	2	1	1	NUM
crl-16463	59	3	illustrates	illustrate	VERB
crl-16463	59	4	the	the	DET
crl-16463	59	5	various	various	ADJ
crl-16463	59	6	areas	area	NOUN
crl-16463	59	7	and	and	CCONJ
crl-16463	59	8	zones	zone	NOUN
crl-16463	59	9	of	of	ADP
crl-16463	59	10	an	an	DET
crl-16463	59	11	importance	importance	NOUN
crl-16463	59	12	-	-	PUNCT
crl-16463	59	13	satisfaction	satisfaction	NOUN
crl-16463	59	14	matrix	matrix	NOUN
crl-16463	59	15	.	.	PUNCT
crl-16463	60	1	marketing	marketing	NOUN
crl-16463	60	2	researchers	researcher	NOUN
crl-16463	60	3	suggest	suggest	VERB
crl-16463	60	4	that	that	SCONJ
crl-16463	60	5	organizations	organization	NOUN
crl-16463	60	6	focus	focus	VERB
crl-16463	60	7	attention	attention	NOUN
crl-16463	60	8	on	on	ADP
crl-16463	60	9	items	item	NOUN
crl-16463	60	10	in	in	ADP
crl-16463	60	11	the	the	DET
crl-16463	60	12	“	"	PUNCT
crl-16463	60	13	primary	primary	ADJ
crl-16463	60	14	area	area	NOUN
crl-16463	60	15	of	of	ADP
crl-16463	60	16	improvement	improvement	NOUN
crl-16463	60	17	”	"	PUNCT
crl-16463	60	18	quadrant	quadrant	NOUN
crl-16463	60	19	.	.	PUNCT
crl-16463	61	1	underperformance	underperformance	NOUN
crl-16463	61	2	with	with	ADP
crl-16463	61	3	activities	activity	NOUN
crl-16463	61	4	identified	identify	VERB
crl-16463	61	5	in	in	ADP
crl-16463	61	6	this	this	DET
crl-16463	61	7	area	area	NOUN
crl-16463	61	8	has	have	VERB
crl-16463	61	9	the	the	DET
crl-16463	61	10	potential	potential	NOUN
crl-16463	61	11	to	to	PART
crl-16463	61	12	alienate	alienate	VERB
crl-16463	61	13	customers	customer	NOUN
crl-16463	61	14	.	.	PUNCT
crl-16463	62	1	organizations	organization	NOUN
crl-16463	62	2	should	should	AUX
crl-16463	62	3	consider	consider	VERB
crl-16463	62	4	this	this	DET
crl-16463	62	5	area	area	NOUN
crl-16463	62	6	to	to	PART
crl-16463	62	7	be	be	AUX
crl-16463	62	8	the	the	DET
crl-16463	62	9	“	"	PUNCT
crl-16463	62	10	trouble	trouble	NOUN
crl-16463	62	11	zone	zone	NOUN
crl-16463	62	12	”	"	PUNCT
crl-16463	62	13	where	where	SCONJ
crl-16463	62	14	immediate	immediate	ADJ
crl-16463	62	15	attention	attention	NOUN
crl-16463	62	16	by	by	ADP
crl-16463	62	17	management	management	NOUN
crl-16463	62	18	is	be	AUX
crl-16463	62	19	required	require	VERB
crl-16463	62	20	.	.	PUNCT
crl-16463	63	1	items	item	NOUN
crl-16463	63	2	that	that	PRON
crl-16463	63	3	fall	fall	VERB
crl-16463	63	4	in	in	ADP
crl-16463	63	5	the	the	DET
crl-16463	63	6	“	"	PUNCT
crl-16463	63	7	secondary	secondary	ADJ
crl-16463	63	8	area	area	NOUN
crl-16463	63	9	of	of	ADP
crl-16463	63	10	improvement	improvement	NOUN
crl-16463	63	11	”	"	PUNCT
crl-16463	63	12	quadrant	quadrant	NOUN
crl-16463	63	13	are	be	AUX
crl-16463	63	14	not	not	PART
crl-16463	63	15	priorities	priority	NOUN
crl-16463	63	16	requiring	require	VERB
crl-16463	63	17	immediate	immediate	ADJ
crl-16463	63	18	attention	attention	NOUN
crl-16463	63	19	.	.	PUNCT
crl-16463	64	1	customers	customer	NOUN
crl-16463	64	2	view	view	VERB
crl-16463	64	3	items	item	NOUN
crl-16463	64	4	in	in	ADP
crl-16463	64	5	this	this	DET
crl-16463	64	6	area	area	NOUN
crl-16463	64	7	to	to	PART
crl-16463	64	8	be	be	AUX
crl-16463	64	9	of	of	ADP
crl-16463	64	10	lesser	less	ADJ
crl-16463	64	11	concern	concern	NOUN
crl-16463	64	12	.	.	PUNCT
crl-16463	65	1	marketing	marketing	NOUN
crl-16463	65	2	researchers	researcher	NOUN
crl-16463	65	3	suggest	suggest	VERB
crl-16463	65	4	that	that	SCONJ
crl-16463	65	5	management	management	NOUN
crl-16463	65	6	should	should	AUX
crl-16463	65	7	not	not	PART
crl-16463	65	8	devote	devote	VERB
crl-16463	65	9	too	too	ADV
crl-16463	65	10	much	much	ADJ
crl-16463	65	11	figure	figure	NOUN
crl-16463	65	12	1	1	NUM
crl-16463	65	13	the	the	DET
crl-16463	65	14	importance	importance	NOUN
crl-16463	65	15	-	-	PUNCT
crl-16463	65	16	satisfaction	satisfaction	NOUN
crl-16463	65	17	matrix	matrix	NOUN
crl-16463	65	18	800	800	NUM
crl-16463	65	19	college	college	PROPN
crl-16463	65	20	&	&	CCONJ
crl-16463	65	21	research	research	PROPN
crl-16463	65	22	libraries	library	NOUN
crl-16463	65	23	september	september	PROPN
crl-16463	65	24	2015	2015	NUM
crl-16463	65	25	energy	energy	NOUN
crl-16463	65	26	enhancing	enhance	VERB
crl-16463	65	27	the	the	DET
crl-16463	65	28	performance	performance	NOUN
crl-16463	65	29	of	of	ADP
crl-16463	65	30	items	item	NOUN
crl-16463	65	31	in	in	ADP
crl-16463	65	32	this	this	DET
crl-16463	65	33	area	area	NOUN
crl-16463	65	34	,	,	PUNCT
crl-16463	65	35	as	as	SCONJ
crl-16463	65	36	the	the	DET
crl-16463	65	37	return	return	NOUN
crl-16463	65	38	on	on	ADP
crl-16463	65	39	investment	investment	NOUN
crl-16463	65	40	is	be	AUX
crl-16463	65	41	lower	low	ADJ
crl-16463	65	42	.	.	PUNCT
crl-16463	66	1	items	item	NOUN
crl-16463	66	2	found	find	VERB
crl-16463	66	3	in	in	ADP
crl-16463	66	4	the	the	DET
crl-16463	66	5	“	"	PUNCT
crl-16463	66	6	area	area	NOUN
crl-16463	66	7	of	of	ADP
crl-16463	66	8	continued	continued	ADJ
crl-16463	66	9	emphasis	emphasis	NOUN
crl-16463	66	10	”	"	PUNCT
crl-16463	66	11	are	be	AUX
crl-16463	66	12	considered	consider	VERB
crl-16463	66	13	to	to	PART
crl-16463	66	14	be	be	AUX
crl-16463	66	15	part	part	NOUN
crl-16463	66	16	of	of	ADP
crl-16463	66	17	an	an	DET
crl-16463	66	18	organization	organization	NOUN
crl-16463	66	19	’s	’s	PART
crl-16463	66	20	success	success	NOUN
crl-16463	66	21	.	.	PUNCT
crl-16463	67	1	marketing	marketing	NOUN
crl-16463	67	2	researchers	researcher	NOUN
crl-16463	67	3	suggest	suggest	VERB
crl-16463	67	4	that	that	SCONJ
crl-16463	67	5	organizations	organization	NOUN
crl-16463	67	6	continue	continue	VERB
crl-16463	67	7	to	to	PART
crl-16463	67	8	invest	invest	VERB
crl-16463	67	9	in	in	ADP
crl-16463	67	10	maintaining	maintain	VERB
crl-16463	67	11	this	this	DET
crl-16463	67	12	high	high	ADJ
crl-16463	67	13	level	level	NOUN
crl-16463	67	14	of	of	ADP
crl-16463	67	15	performance	performance	NOUN
crl-16463	67	16	.	.	PUNCT
crl-16463	68	1	overall	overall	ADJ
crl-16463	68	2	,	,	PUNCT
crl-16463	68	3	customers	customer	NOUN
crl-16463	68	4	think	think	VERB
crl-16463	68	5	that	that	SCONJ
crl-16463	68	6	the	the	DET
crl-16463	68	7	organization	organization	NOUN
crl-16463	68	8	is	be	AUX
crl-16463	68	9	doing	do	VERB
crl-16463	68	10	a	a	DET
crl-16463	68	11	good	good	ADJ
crl-16463	68	12	job	job	NOUN
crl-16463	68	13	in	in	ADP
crl-16463	68	14	currently	currently	ADV
crl-16463	68	15	servicing	service	VERB
crl-16463	68	16	items	item	NOUN
crl-16463	68	17	in	in	ADP
crl-16463	68	18	this	this	DET
crl-16463	68	19	area	area	NOUN
crl-16463	68	20	and	and	CCONJ
crl-16463	68	21	that	that	SCONJ
crl-16463	68	22	these	these	DET
crl-16463	68	23	items	item	NOUN
crl-16463	68	24	are	be	AUX
crl-16463	68	25	important	important	ADJ
crl-16463	68	26	.	.	PUNCT
crl-16463	69	1	customers	customer	NOUN
crl-16463	69	2	are	be	AUX
crl-16463	69	3	likely	likely	ADJ
crl-16463	69	4	to	to	PART
crl-16463	69	5	think	think	VERB
crl-16463	69	6	that	that	SCONJ
crl-16463	69	7	continued	continue	VERB
crl-16463	69	8	(	(	PUNCT
crl-16463	69	9	or	or	CCONJ
crl-16463	69	10	increased	increase	VERB
crl-16463	69	11	)	)	PUNCT
crl-16463	69	12	emphasis	emphasis	NOUN
crl-16463	69	13	of	of	ADP
crl-16463	69	14	items	item	NOUN
crl-16463	69	15	in	in	ADP
crl-16463	69	16	this	this	DET
crl-16463	69	17	area	area	NOUN
crl-16463	69	18	is	be	AUX
crl-16463	69	19	required	require	VERB
crl-16463	69	20	.	.	PUNCT
crl-16463	70	1	items	item	NOUN
crl-16463	70	2	in	in	ADP
crl-16463	70	3	the	the	DET
crl-16463	70	4	“	"	PUNCT
crl-16463	70	5	area	area	NOUN
crl-16463	70	6	of	of	ADP
crl-16463	70	7	exceeding	exceed	VERB
crl-16463	70	8	expectations	expectation	NOUN
crl-16463	70	9	”	"	PUNCT
crl-16463	70	10	are	be	AUX
crl-16463	70	11	activities	activity	NOUN
crl-16463	70	12	where	where	SCONJ
crl-16463	70	13	customers	customer	NOUN
crl-16463	70	14	are	be	AUX
crl-16463	70	15	satisfied	satisfied	ADJ
crl-16463	70	16	with	with	ADP
crl-16463	70	17	how	how	SCONJ
crl-16463	70	18	the	the	DET
crl-16463	70	19	items	item	NOUN
crl-16463	70	20	are	be	AUX
crl-16463	70	21	serviced	service	VERB
crl-16463	70	22	,	,	PUNCT
crl-16463	70	23	but	but	CCONJ
crl-16463	70	24	they	they	PRON
crl-16463	70	25	do	do	AUX
crl-16463	70	26	not	not	PART
crl-16463	70	27	consider	consider	VERB
crl-16463	70	28	these	these	DET
crl-16463	70	29	items	item	NOUN
crl-16463	70	30	as	as	ADV
crl-16463	70	31	important	important	ADJ
crl-16463	70	32	as	as	ADP
crl-16463	70	33	others	other	NOUN
crl-16463	70	34	.	.	PUNCT
crl-16463	71	1	items	item	NOUN
crl-16463	71	2	in	in	ADP
crl-16463	71	3	this	this	DET
crl-16463	71	4	area	area	NOUN
crl-16463	71	5	do	do	AUX
crl-16463	71	6	positively	positively	ADV
crl-16463	71	7	affect	affect	VERB
crl-16463	71	8	the	the	DET
crl-16463	71	9	customer	customer	NOUN
crl-16463	71	10	experience	experience	NOUN
crl-16463	71	11	;	;	PUNCT
crl-16463	71	12	however	however	ADV
crl-16463	71	13	,	,	PUNCT
crl-16463	71	14	their	their	PRON
crl-16463	71	15	absence	absence	NOUN
crl-16463	71	16	may	may	AUX
crl-16463	71	17	not	not	PART
crl-16463	71	18	necessarily	necessarily	ADV
crl-16463	71	19	harm	harm	VERB
crl-16463	71	20	it	it	PRON
crl-16463	71	21	.	.	PUNCT
crl-16463	72	1	marketing	marketing	NOUN
crl-16463	72	2	researchers	researcher	NOUN
crl-16463	72	3	suggest	suggest	VERB
crl-16463	72	4	maintaining	maintain	VERB
crl-16463	72	5	these	these	DET
crl-16463	72	6	items	item	NOUN
crl-16463	72	7	if	if	SCONJ
crl-16463	72	8	they	they	PRON
crl-16463	72	9	are	be	AUX
crl-16463	72	10	low	low	ADJ
crl-16463	72	11	cost	cost	NOUN
crl-16463	72	12	or	or	CCONJ
crl-16463	72	13	can	can	AUX
crl-16463	72	14	be	be	AUX
crl-16463	72	15	indirectly	indirectly	ADV
crl-16463	72	16	tied	tie	VERB
crl-16463	72	17	to	to	ADP
crl-16463	72	18	revenue	revenue	NOUN
crl-16463	72	19	.	.	PUNCT
crl-16463	73	1	conversely	conversely	ADV
crl-16463	73	2	,	,	PUNCT
crl-16463	73	3	organizations	organization	NOUN
crl-16463	73	4	should	should	AUX
crl-16463	73	5	consider	consider	VERB
crl-16463	73	6	reducing	reduce	VERB
crl-16463	73	7	service	service	NOUN
crl-16463	73	8	for	for	ADP
crl-16463	73	9	these	these	DET
crl-16463	73	10	items	item	NOUN
crl-16463	73	11	as	as	ADP
crl-16463	73	12	a	a	DET
crl-16463	73	13	means	means	NOUN
crl-16463	73	14	of	of	ADP
crl-16463	73	15	improving	improve	VERB
crl-16463	73	16	overall	overall	ADJ
crl-16463	73	17	profitability	profitability	NOUN
crl-16463	73	18	of	of	ADP
crl-16463	73	19	the	the	DET
crl-16463	73	20	organization	organization	NOUN
crl-16463	73	21	.	.	PUNCT
crl-16463	74	1	items	item	NOUN
crl-16463	74	2	in	in	ADP
crl-16463	74	3	this	this	DET
crl-16463	74	4	area	area	NOUN
crl-16463	74	5	can	can	AUX
crl-16463	74	6	be	be	AUX
crl-16463	74	7	differentiators	differentiator	NOUN
crl-16463	74	8	that	that	PRON
crl-16463	74	9	help	help	VERB
crl-16463	74	10	an	an	DET
crl-16463	74	11	organization	organization	NOUN
crl-16463	74	12	distinguish	distinguish	VERB
crl-16463	74	13	itself	itself	PRON
crl-16463	74	14	from	from	ADP
crl-16463	74	15	its	its	PRON
crl-16463	74	16	competitors	competitor	NOUN
crl-16463	74	17	.	.	PUNCT
crl-16463	75	1	items	item	NOUN
crl-16463	75	2	in	in	ADP
crl-16463	75	3	the	the	DET
crl-16463	75	4	“	"	PUNCT
crl-16463	75	5	zone	zone	NOUN
crl-16463	75	6	of	of	ADP
crl-16463	75	7	indifference	indifference	NOUN
crl-16463	75	8	”	"	PUNCT
crl-16463	75	9	should	should	AUX
crl-16463	75	10	be	be	AUX
crl-16463	75	11	monitored	monitor	VERB
crl-16463	75	12	.	.	PUNCT
crl-16463	76	1	marketing	marketing	NOUN
crl-16463	76	2	researchers	researcher	NOUN
crl-16463	76	3	suggest	suggest	VERB
crl-16463	76	4	that	that	SCONJ
crl-16463	76	5	no	no	DET
crl-16463	76	6	immediate	immediate	ADJ
crl-16463	76	7	action	action	NOUN
crl-16463	76	8	is	be	AUX
crl-16463	76	9	required	require	VERB
crl-16463	76	10	in	in	ADP
crl-16463	76	11	enhancing	enhance	VERB
crl-16463	76	12	service	service	NOUN
crl-16463	76	13	,	,	PUNCT
crl-16463	76	14	as	as	SCONJ
crl-16463	76	15	customers	customer	NOUN
crl-16463	76	16	view	view	VERB
crl-16463	76	17	items	item	NOUN
crl-16463	76	18	in	in	ADP
crl-16463	76	19	this	this	DET
crl-16463	76	20	area	area	NOUN
crl-16463	76	21	to	to	PART
crl-16463	76	22	be	be	AUX
crl-16463	76	23	relatively	relatively	ADV
crl-16463	76	24	important	important	ADJ
crl-16463	76	25	and	and	CCONJ
crl-16463	76	26	performing	perform	VERB
crl-16463	76	27	moderately	moderately	ADV
crl-16463	76	28	well.20	well.20	PROPN
crl-16463	76	29	methodology	methodology	NOUN
crl-16463	76	30	the	the	DET
crl-16463	76	31	libqual+	libqual+	PROPN
crl-16463	76	32	lite	lite	NOUN
crl-16463	76	33	survey	survey	NOUN
crl-16463	76	34	administered	administer	VERB
crl-16463	76	35	in	in	ADP
crl-16463	76	36	spring	spring	NOUN
crl-16463	76	37	2013	2013	NUM
crl-16463	76	38	by	by	ADP
crl-16463	76	39	mcmaster	mcmaster	PROPN
crl-16463	76	40	university	university	PROPN
crl-16463	76	41	library	library	NOUN
crl-16463	76	42	served	serve	VERB
crl-16463	76	43	as	as	SCONJ
crl-16463	76	44	the	the	DET
crl-16463	76	45	study	study	NOUN
crl-16463	76	46	’s	’s	PART
crl-16463	76	47	data	datum	NOUN
crl-16463	76	48	set	set	VERB
crl-16463	76	49	.	.	PUNCT
crl-16463	77	1	the	the	DET
crl-16463	77	2	survey	survey	NOUN
crl-16463	77	3	was	be	AUX
crl-16463	77	4	conducted	conduct	VERB
crl-16463	77	5	between	between	ADP
crl-16463	77	6	march	march	PROPN
crl-16463	77	7	4	4	NUM
crl-16463	77	8	and	and	CCONJ
crl-16463	77	9	march	march	PROPN
crl-16463	77	10	29	29	NUM
crl-16463	77	11	,	,	PUNCT
crl-16463	77	12	2013	2013	NUM
crl-16463	77	13	.	.	PUNCT
crl-16463	78	1	approximately	approximately	ADV
crl-16463	78	2	3,000	3,000	NUM
crl-16463	78	3	undergraduate	undergraduate	NOUN
crl-16463	78	4	students	student	NOUN
crl-16463	78	5	,	,	PUNCT
crl-16463	78	6	1,000	1,000	NUM
crl-16463	78	7	graduate	graduate	NOUN
crl-16463	78	8	students	student	NOUN
crl-16463	78	9	,	,	PUNCT
crl-16463	78	10	and	and	CCONJ
crl-16463	78	11	600	600	NUM
crl-16463	78	12	faculty	faculty	NOUN
crl-16463	78	13	members	member	NOUN
crl-16463	78	14	were	be	AUX
crl-16463	78	15	invited	invite	VERB
crl-16463	78	16	to	to	PART
crl-16463	78	17	complete	complete	VERB
crl-16463	78	18	the	the	DET
crl-16463	78	19	survey	survey	NOUN
crl-16463	78	20	.	.	PUNCT
crl-16463	79	1	in	in	ADP
crl-16463	79	2	total	total	PROPN
crl-16463	79	3	,	,	PUNCT
crl-16463	79	4	620	620	NUM
crl-16463	79	5	valid	valid	ADJ
crl-16463	79	6	surveys	survey	NOUN
crl-16463	79	7	were	be	AUX
crl-16463	79	8	received	receive	VERB
crl-16463	79	9	.	.	PUNCT
crl-16463	80	1	this	this	PRON
crl-16463	80	2	compares	compare	VERB
crl-16463	80	3	to	to	ADP
crl-16463	80	4	473	473	NUM
crl-16463	80	5	completed	complete	VERB
crl-16463	80	6	surveys	survey	NOUN
crl-16463	80	7	in	in	ADP
crl-16463	80	8	2010	2010	NUM
crl-16463	80	9	when	when	SCONJ
crl-16463	80	10	the	the	DET
crl-16463	80	11	same	same	ADJ
crl-16463	80	12	survey	survey	NOUN
crl-16463	80	13	was	be	AUX
crl-16463	80	14	last	last	ADJ
crl-16463	80	15	run	run	VERB
crl-16463	80	16	at	at	ADP
crl-16463	80	17	mcmaster	mcmaster	NOUN
crl-16463	80	18	.	.	PUNCT
crl-16463	81	1	in	in	ADP
crl-16463	81	2	terms	term	NOUN
crl-16463	81	3	of	of	ADP
crl-16463	81	4	representativeness	representativeness	NOUN
crl-16463	81	5	by	by	ADP
crl-16463	81	6	user	user	NOUN
crl-16463	81	7	group	group	NOUN
crl-16463	81	8	,	,	PUNCT
crl-16463	81	9	undergraduate	undergraduate	ADJ
crl-16463	81	10	students	student	NOUN
crl-16463	81	11	were	be	AUX
crl-16463	81	12	underrepresented	underrepresented	ADJ
crl-16463	81	13	,	,	PUNCT
crl-16463	81	14	while	while	SCONJ
crl-16463	81	15	graduate	graduate	NOUN
crl-16463	81	16	student	student	NOUN
crl-16463	81	17	and	and	CCONJ
crl-16463	81	18	faculty	faculty	NOUN
crl-16463	81	19	responses	response	NOUN
crl-16463	81	20	were	be	AUX
crl-16463	81	21	overrepresented	overrepresente	VERB
crl-16463	81	22	.	.	PUNCT
crl-16463	82	1	however	however	ADV
crl-16463	82	2	,	,	PUNCT
crl-16463	82	3	this	this	DET
crl-16463	82	4	pattern	pattern	NOUN
crl-16463	82	5	is	be	AUX
crl-16463	82	6	typical	typical	ADJ
crl-16463	82	7	with	with	ADP
crl-16463	82	8	other	other	ADJ
crl-16463	82	9	libqual+	libqual+	NOUN
crl-16463	82	10	surveys	survey	NOUN
crl-16463	82	11	administered	administer	VERB
crl-16463	82	12	at	at	ADP
crl-16463	82	13	mcmaster	mcmaster	NOUN
crl-16463	82	14	over	over	ADP
crl-16463	82	15	the	the	DET
crl-16463	82	16	last	last	ADJ
crl-16463	82	17	several	several	ADJ
crl-16463	82	18	years	year	NOUN
crl-16463	82	19	.	.	PUNCT
crl-16463	83	1	overall	overall	ADJ
crl-16463	83	2	,	,	PUNCT
crl-16463	83	3	a	a	DET
crl-16463	83	4	fair	fair	ADJ
crl-16463	83	5	representation	representation	NOUN
crl-16463	83	6	across	across	ADP
crl-16463	83	7	various	various	ADJ
crl-16463	83	8	academic	academic	ADJ
crl-16463	83	9	disciplines	discipline	NOUN
crl-16463	83	10	and	and	CCONJ
crl-16463	83	11	programs	program	NOUN
crl-16463	83	12	occurred	occur	VERB
crl-16463	83	13	.	.	PUNCT
crl-16463	84	1	of	of	ADP
crl-16463	84	2	the	the	DET
crl-16463	84	3	620	620	NUM
crl-16463	84	4	surveys	survey	NOUN
crl-16463	84	5	,	,	PUNCT
crl-16463	84	6	275	275	NUM
crl-16463	84	7	(	(	PUNCT
crl-16463	84	8	or	or	CCONJ
crl-16463	84	9	44.4	44.4	NUM
crl-16463	84	10	%	%	NOUN
crl-16463	84	11	)	)	PUNCT
crl-16463	84	12	contained	contain	VERB
crl-16463	84	13	qualitative	qualitative	ADJ
crl-16463	84	14	comments	comment	NOUN
crl-16463	84	15	to	to	ADP
crl-16463	84	16	the	the	DET
crl-16463	84	17	one	one	NUM
crl-16463	84	18	open	open	ADV
crl-16463	84	19	-	-	PUNCT
crl-16463	84	20	ended	ended	ADJ
crl-16463	84	21	question	question	NOUN
crl-16463	84	22	in	in	ADP
crl-16463	84	23	the	the	DET
crl-16463	84	24	libqual+	libqual+	PROPN
crl-16463	84	25	survey	survey	NOUN
crl-16463	84	26	.	.	PUNCT
crl-16463	85	1	the	the	DET
crl-16463	85	2	coding	code	VERB
crl-16463	85	3	process	process	NOUN
crl-16463	85	4	prior	prior	ADV
crl-16463	85	5	to	to	ADP
crl-16463	85	6	any	any	DET
crl-16463	85	7	coding	coding	NOUN
crl-16463	85	8	of	of	ADP
crl-16463	85	9	the	the	DET
crl-16463	85	10	data	datum	NOUN
crl-16463	85	11	,	,	PUNCT
crl-16463	85	12	a	a	DET
crl-16463	85	13	conceptual	conceptual	ADJ
crl-16463	85	14	framework	framework	NOUN
crl-16463	85	15	was	be	AUX
crl-16463	85	16	developed	develop	VERB
crl-16463	85	17	to	to	PART
crl-16463	85	18	help	help	VERB
crl-16463	85	19	structure	structure	VERB
crl-16463	85	20	the	the	DET
crl-16463	85	21	coding	code	VERB
crl-16463	85	22	process	process	NOUN
crl-16463	85	23	and	and	CCONJ
crl-16463	85	24	establish	establish	VERB
crl-16463	85	25	coding	code	VERB
crl-16463	85	26	rigor	rigor	NOUN
crl-16463	85	27	.	.	PUNCT
crl-16463	86	1	a	a	DET
crl-16463	86	2	conceptual	conceptual	ADJ
crl-16463	86	3	framework	framework	NOUN
crl-16463	86	4	was	be	AUX
crl-16463	86	5	considered	consider	VERB
crl-16463	86	6	necessary	necessary	ADJ
crl-16463	86	7	to	to	PART
crl-16463	86	8	help	help	VERB
crl-16463	86	9	set	set	VERB
crl-16463	86	10	the	the	DET
crl-16463	86	11	boundaries	boundary	NOUN
crl-16463	86	12	of	of	ADP
crl-16463	86	13	investigation	investigation	NOUN
crl-16463	86	14	and	and	CCONJ
crl-16463	86	15	guide	guide	VERB
crl-16463	86	16	the	the	DET
crl-16463	86	17	coding	code	VERB
crl-16463	86	18	process	process	NOUN
crl-16463	86	19	.	.	PUNCT
crl-16463	87	1	to	to	PART
crl-16463	87	2	devise	devise	VERB
crl-16463	87	3	the	the	DET
crl-16463	87	4	conceptual	conceptual	ADJ
crl-16463	87	5	framework	framework	NOUN
crl-16463	87	6	,	,	PUNCT
crl-16463	87	7	the	the	DET
crl-16463	87	8	researchers	researcher	NOUN
crl-16463	87	9	conducted	conduct	VERB
crl-16463	87	10	a	a	DET
crl-16463	87	11	literature	literature	NOUN
crl-16463	87	12	review	review	NOUN
crl-16463	87	13	on	on	ADP
crl-16463	87	14	studies	study	NOUN
crl-16463	87	15	concerning	concern	VERB
crl-16463	87	16	performance	performance	NOUN
crl-16463	87	17	measurement	measurement	NOUN
crl-16463	87	18	and	and	CCONJ
crl-16463	87	19	assessment	assessment	NOUN
crl-16463	87	20	of	of	ADP
crl-16463	87	21	library	library	NOUN
crl-16463	87	22	services	service	NOUN
crl-16463	87	23	.	.	PUNCT
crl-16463	88	1	the	the	DET
crl-16463	88	2	researchers	researcher	NOUN
crl-16463	88	3	wanted	want	VERB
crl-16463	88	4	to	to	PART
crl-16463	88	5	ensure	ensure	VERB
crl-16463	88	6	that	that	SCONJ
crl-16463	88	7	the	the	DET
crl-16463	88	8	conceptual	conceptual	ADJ
crl-16463	88	9	framework	framework	NOUN
crl-16463	88	10	was	be	AUX
crl-16463	88	11	based	base	VERB
crl-16463	88	12	on	on	ADP
crl-16463	88	13	prior	prior	ADJ
crl-16463	88	14	empirical	empirical	ADJ
crl-16463	88	15	work	work	NOUN
crl-16463	88	16	and	and	CCONJ
crl-16463	88	17	contained	contain	VERB
crl-16463	88	18	a	a	DET
crl-16463	88	19	comprehensive	comprehensive	ADJ
crl-16463	88	20	list	list	NOUN
crl-16463	88	21	of	of	ADP
crl-16463	88	22	relevant	relevant	ADJ
crl-16463	88	23	theoretical	theoretical	ADJ
crl-16463	88	24	constructs	construct	NOUN
crl-16463	88	25	as	as	ADV
crl-16463	88	26	much	much	ADV
crl-16463	88	27	as	as	ADP
crl-16463	88	28	possible	possible	ADJ
crl-16463	88	29	.	.	PUNCT
crl-16463	89	1	in	in	ADP
crl-16463	89	2	the	the	DET
crl-16463	89	3	end	end	NOUN
crl-16463	89	4	,	,	PUNCT
crl-16463	89	5	theoretical	theoretical	ADJ
crl-16463	89	6	insights	insight	NOUN
crl-16463	89	7	from	from	ADP
crl-16463	89	8	oliva	oliva	NOUN
crl-16463	89	9	and	and	CCONJ
crl-16463	89	10	moroni	moroni	NOUN
crl-16463	89	11	of	of	ADP
crl-16463	89	12	customer	customer	NOUN
crl-16463	89	13	satisfaction	satisfaction	NOUN
crl-16463	89	14	with	with	ADP
crl-16463	89	15	library	library	NOUN
crl-16463	89	16	features	feature	NOUN
crl-16463	89	17	informed	inform	VERB
crl-16463	89	18	the	the	DET
crl-16463	89	19	development	development	NOUN
crl-16463	89	20	of	of	ADP
crl-16463	89	21	the	the	DET
crl-16463	89	22	study	study	NOUN
crl-16463	89	23	’s	’s	PART
crl-16463	89	24	conceptual	conceptual	ADJ
crl-16463	89	25	framework.21	framework.21	NOUN
crl-16463	89	26	oliva	oliva	PROPN
crl-16463	89	27	and	and	CCONJ
crl-16463	89	28	moroni	moroni	NOUN
crl-16463	89	29	identify	identify	VERB
crl-16463	89	30	six	six	NUM
crl-16463	89	31	library	library	NOUN
crl-16463	89	32	features	feature	NOUN
crl-16463	89	33	(	(	PUNCT
crl-16463	89	34	opening	opening	NOUN
crl-16463	89	35	times	time	NOUN
crl-16463	89	36	,	,	PUNCT
crl-16463	89	37	spaces	space	NOUN
crl-16463	89	38	,	,	PUNCT
crl-16463	89	39	staff	staff	NOUN
crl-16463	89	40	,	,	PUNCT
crl-16463	89	41	collections	collection	NOUN
crl-16463	89	42	,	,	PUNCT
crl-16463	89	43	services	service	NOUN
crl-16463	89	44	,	,	PUNCT
crl-16463	89	45	and	and	CCONJ
crl-16463	89	46	communication	communication	NOUN
crl-16463	89	47	)	)	PUNCT
crl-16463	89	48	and	and	CCONJ
crl-16463	89	49	provide	provide	VERB
crl-16463	89	50	a	a	DET
crl-16463	89	51	list	list	NOUN
crl-16463	89	52	of	of	ADP
crl-16463	89	53	14	14	NUM
crl-16463	89	54	library	library	NOUN
crl-16463	89	55	services	service	NOUN
crl-16463	89	56	that	that	PRON
crl-16463	89	57	can	can	AUX
crl-16463	89	58	be	be	AUX
crl-16463	89	59	assessed	assess	VERB
crl-16463	89	60	in	in	ADP
crl-16463	89	61	terms	term	NOUN
crl-16463	89	62	of	of	ADP
crl-16463	89	63	satisfaction	satisfaction	NOUN
crl-16463	89	64	with	with	ADP
crl-16463	89	65	respect	respect	NOUN
crl-16463	89	66	to	to	ADP
crl-16463	89	67	the	the	DET
crl-16463	89	68	six	six	NUM
crl-16463	89	69	library	library	NOUN
crl-16463	89	70	features	feature	NOUN
crl-16463	89	71	identified	identify	VERB
crl-16463	89	72	.	.	PUNCT
crl-16463	90	1	the	the	DET
crl-16463	90	2	conceptual	conceptual	ADJ
crl-16463	90	3	framework	framework	NOUN
crl-16463	90	4	was	be	AUX
crl-16463	90	5	useful	useful	ADJ
crl-16463	90	6	in	in	ADP
crl-16463	90	7	developing	develop	VERB
crl-16463	90	8	an	an	DET
crl-16463	90	9	initial	initial	ADJ
crl-16463	90	10	codebook	codebook	NOUN
crl-16463	90	11	by	by	ADP
crl-16463	90	12	which	which	PRON
crl-16463	90	13	to	to	PART
crl-16463	90	14	categorize	categorize	VERB
crl-16463	90	15	the	the	DET
crl-16463	90	16	qualitative	qualitative	ADJ
crl-16463	90	17	data	data	NOUN
crl-16463	90	18	.	.	PUNCT
crl-16463	91	1	one	one	NUM
crl-16463	91	2	researcher	researcher	NOUN
crl-16463	91	3	(	(	PUNCT
crl-16463	91	4	a	a	DET
crl-16463	91	5	librarian	librarian	NOUN
crl-16463	91	6	)	)	PUNCT
crl-16463	91	7	went	go	VERB
crl-16463	91	8	through	through	ADP
crl-16463	91	9	all	all	DET
crl-16463	91	10	comments	comment	NOUN
crl-16463	91	11	and	and	CCONJ
crl-16463	91	12	coded	code	VERB
crl-16463	91	13	them	they	PRON
crl-16463	91	14	according	accord	VERB
crl-16463	91	15	to	to	ADP
crl-16463	91	16	the	the	DET
crl-16463	91	17	guidelines	guideline	NOUN
crl-16463	91	18	of	of	ADP
crl-16463	91	19	the	the	DET
crl-16463	91	20	codebook	codebook	NOUN
crl-16463	91	21	.	.	PUNCT
crl-16463	92	1	questions	question	NOUN
crl-16463	92	2	/	/	SYM
crl-16463	92	3	concerns	concern	NOUN
crl-16463	92	4	were	be	AUX
crl-16463	92	5	discussed	discuss	VERB
crl-16463	92	6	with	with	ADP
crl-16463	92	7	the	the	DET
crl-16463	92	8	other	other	ADJ
crl-16463	92	9	researcher	researcher	NOUN
crl-16463	92	10	(	(	PUNCT
crl-16463	92	11	a	a	DET
crl-16463	92	12	faculty	faculty	NOUN
crl-16463	92	13	member	member	NOUN
crl-16463	92	14	)	)	PUNCT
crl-16463	92	15	.	.	PUNCT
crl-16463	93	1	changes	change	NOUN
crl-16463	93	2	to	to	ADP
crl-16463	93	3	the	the	DET
crl-16463	93	4	codebook	codebook	NOUN
crl-16463	93	5	were	be	AUX
crl-16463	93	6	made	make	VERB
crl-16463	93	7	accordingly	accordingly	ADV
crl-16463	93	8	(	(	PUNCT
crl-16463	93	9	new	new	ADJ
crl-16463	93	10	categories	category	NOUN
crl-16463	93	11	were	be	AUX
crl-16463	93	12	identified	identify	VERB
crl-16463	93	13	,	,	PUNCT
crl-16463	93	14	some	some	DET
crl-16463	93	15	categories	category	NOUN
crl-16463	93	16	were	be	AUX
crl-16463	93	17	merged	merge	VERB
crl-16463	93	18	,	,	PUNCT
crl-16463	93	19	others	other	NOUN
crl-16463	93	20	were	be	AUX
crl-16463	93	21	deleted	delete	VERB
crl-16463	93	22	)	)	PUNCT
crl-16463	93	23	.	.	PUNCT
crl-16463	94	1	the	the	DET
crl-16463	94	2	faculty	faculty	NOUN
crl-16463	94	3	researcher	researcher	NOUN
crl-16463	94	4	conducted	conduct	VERB
crl-16463	94	5	a	a	DET
crl-16463	94	6	second	second	ADJ
crl-16463	94	7	round	round	NOUN
crl-16463	94	8	getting	get	VERB
crl-16463	94	9	more	more	ADJ
crl-16463	94	10	value	value	NOUN
crl-16463	94	11	from	from	ADP
crl-16463	94	12	the	the	DET
crl-16463	94	13	libqual+	libqual+	SPACE
crl-16463	94	14	®	®	NOUN
crl-16463	94	15	survey	survey	NOUN
crl-16463	94	16	801	801	NUM
crl-16463	94	17	of	of	ADP
crl-16463	94	18	coding	coding	ADJ
crl-16463	94	19	,	,	PUNCT
crl-16463	94	20	double	double	ADJ
crl-16463	94	21	-	-	PUNCT
crl-16463	94	22	checking	check	VERB
crl-16463	94	23	the	the	DET
crl-16463	94	24	validity	validity	NOUN
crl-16463	94	25	and	and	CCONJ
crl-16463	94	26	suitability	suitability	NOUN
crl-16463	94	27	of	of	ADP
crl-16463	94	28	the	the	DET
crl-16463	94	29	coding	coding	NOUN
crl-16463	94	30	made	make	VERB
crl-16463	94	31	in	in	ADP
crl-16463	94	32	the	the	DET
crl-16463	94	33	first	first	ADJ
crl-16463	94	34	round	round	NOUN
crl-16463	94	35	.	.	PUNCT
crl-16463	95	1	modifications	modification	NOUN
crl-16463	95	2	were	be	AUX
crl-16463	95	3	discussed	discuss	VERB
crl-16463	95	4	between	between	ADP
crl-16463	95	5	the	the	DET
crl-16463	95	6	two	two	NUM
crl-16463	95	7	researchers	researcher	NOUN
crl-16463	95	8	,	,	PUNCT
crl-16463	95	9	resulting	result	VERB
crl-16463	95	10	in	in	ADP
crl-16463	95	11	changes	change	NOUN
crl-16463	95	12	to	to	ADP
crl-16463	95	13	the	the	DET
crl-16463	95	14	codebook	codebook	NOUN
crl-16463	95	15	and	and	CCONJ
crl-16463	95	16	the	the	DET
crl-16463	95	17	coding	coding	NOUN
crl-16463	95	18	of	of	ADP
crl-16463	95	19	data	datum	NOUN
crl-16463	95	20	.	.	PUNCT
crl-16463	96	1	in	in	ADP
crl-16463	96	2	this	this	DET
crl-16463	96	3	way	way	NOUN
crl-16463	96	4	,	,	PUNCT
crl-16463	96	5	the	the	DET
crl-16463	96	6	initial	initial	ADJ
crl-16463	96	7	codebook	codebook	NOUN
crl-16463	96	8	that	that	PRON
crl-16463	96	9	was	be	AUX
crl-16463	96	10	first	first	ADV
crl-16463	96	11	developed	develop	VERB
crl-16463	96	12	evolved	evolved	ADJ
crl-16463	96	13	and	and	CCONJ
crl-16463	96	14	dynamically	dynamically	ADV
crl-16463	96	15	changed	change	VERB
crl-16463	96	16	over	over	ADP
crl-16463	96	17	iterative	iterative	ADJ
crl-16463	96	18	rounds	round	NOUN
crl-16463	96	19	of	of	ADP
crl-16463	96	20	data	datum	NOUN
crl-16463	96	21	coding	code	VERB
crl-16463	96	22	using	use	VERB
crl-16463	96	23	open	open	ADJ
crl-16463	96	24	and	and	CCONJ
crl-16463	96	25	axial	axial	ADJ
crl-16463	96	26	coding	code	VERB
crl-16463	96	27	techniques	technique	NOUN
crl-16463	96	28	.	.	PUNCT
crl-16463	97	1	the	the	DET
crl-16463	97	2	final	final	ADJ
crl-16463	97	3	version	version	NOUN
crl-16463	97	4	of	of	ADP
crl-16463	97	5	the	the	DET
crl-16463	97	6	codebook	codebook	NOUN
crl-16463	97	7	comprised	comprise	VERB
crl-16463	97	8	three	three	NUM
crl-16463	97	9	main	main	ADJ
crl-16463	97	10	divisions	division	NOUN
crl-16463	97	11	:	:	PUNCT
crl-16463	97	12	1	1	X
crl-16463	97	13	)	)	PUNCT
crl-16463	97	14	library	library	NOUN
crl-16463	97	15	features	feature	NOUN
crl-16463	97	16	,	,	PUNCT
crl-16463	97	17	2	2	NUM
crl-16463	97	18	)	)	PUNCT
crl-16463	97	19	user	user	NOUN
crl-16463	97	20	satisfaction	satisfaction	NOUN
crl-16463	97	21	,	,	PUNCT
crl-16463	97	22	and	and	CCONJ
crl-16463	97	23	3	3	NUM
crl-16463	97	24	)	)	PUNCT
crl-16463	97	25	user	user	NOUN
crl-16463	97	26	demographics	demographic	NOUN
crl-16463	97	27	(	(	PUNCT
crl-16463	97	28	see	see	VERB
crl-16463	97	29	table	table	NOUN
crl-16463	97	30	1	1	NUM
crl-16463	97	31	)	)	PUNCT
crl-16463	97	32	.	.	PUNCT
crl-16463	98	1	in	in	ADP
crl-16463	98	2	terms	term	NOUN
crl-16463	98	3	of	of	ADP
crl-16463	98	4	library	library	NOUN
crl-16463	98	5	features	feature	NOUN
crl-16463	98	6	,	,	PUNCT
crl-16463	98	7	six	six	NUM
crl-16463	98	8	discrete	discrete	ADJ
crl-16463	98	9	types	type	NOUN
crl-16463	98	10	were	be	AUX
crl-16463	98	11	identified	identify	VERB
crl-16463	98	12	:	:	PUNCT
crl-16463	98	13	1	1	X
crl-16463	98	14	)	)	PUNCT
crl-16463	98	15	collections	collection	NOUN
crl-16463	98	16	;	;	PUNCT
crl-16463	98	17	2	2	X
crl-16463	98	18	)	)	PUNCT
crl-16463	98	19	communication	communication	NOUN
crl-16463	98	20	;	;	PUNCT
crl-16463	98	21	3	3	NUM
crl-16463	98	22	)	)	PUNCT
crl-16463	98	23	hours	hour	NOUN
crl-16463	98	24	of	of	ADP
crl-16463	98	25	operation	operation	NOUN
crl-16463	98	26	;	;	PUNCT
crl-16463	98	27	4	4	X
crl-16463	98	28	)	)	PUNCT
crl-16463	98	29	personnel	personnel	NOUN
crl-16463	98	30	;	;	PUNCT
crl-16463	98	31	5	5	NUM
crl-16463	98	32	)	)	PUNCT
crl-16463	98	33	services	service	NOUN
crl-16463	98	34	;	;	PUNCT
crl-16463	98	35	and	and	CCONJ
crl-16463	98	36	6	6	NUM
crl-16463	98	37	)	)	PUNCT
crl-16463	98	38	space	space	NOUN
crl-16463	98	39	.	.	PUNCT
crl-16463	99	1	the	the	DET
crl-16463	99	2	majority	majority	NOUN
crl-16463	99	3	of	of	ADP
crl-16463	99	4	these	these	DET
crl-16463	99	5	library	library	NOUN
crl-16463	99	6	features	feature	NOUN
crl-16463	99	7	were	be	AUX
crl-16463	99	8	then	then	ADV
crl-16463	99	9	further	far	ADV
crl-16463	99	10	categorized	categorize	VERB
crl-16463	99	11	in	in	ADP
crl-16463	99	12	the	the	DET
crl-16463	99	13	codebook	codebook	NOUN
crl-16463	99	14	as	as	ADP
crl-16463	99	15	comprising	comprise	VERB
crl-16463	99	16	table	table	NOUN
crl-16463	99	17	1	1	NUM
crl-16463	99	18	codebook	codebook	NOUN
crl-16463	99	19	features	feature	NOUN
crl-16463	99	20	(	(	PUNCT
crl-16463	99	21	the	the	DET
crl-16463	99	22	characteristics	characteristic	NOUN
crl-16463	99	23	of	of	ADP
crl-16463	99	24	the	the	DET
crl-16463	99	25	library	library	NOUN
crl-16463	99	26	as	as	ADP
crl-16463	99	27	a	a	DET
crl-16463	99	28	whole	whole	NOUN
crl-16463	99	29	;	;	PUNCT
crl-16463	99	30	refers	refer	VERB
crl-16463	99	31	to	to	ADP
crl-16463	99	32	any	any	DET
crl-16463	99	33	service	service	NOUN
crl-16463	99	34	or	or	CCONJ
crl-16463	99	35	resource	resource	NOUN
crl-16463	99	36	offered	offer	VERB
crl-16463	99	37	by	by	ADP
crl-16463	99	38	the	the	DET
crl-16463	99	39	library	library	NOUN
crl-16463	99	40	)	)	PUNCT
crl-16463	99	41	attributes	attribute	NOUN
crl-16463	99	42	(	(	PUNCT
crl-16463	99	43	characteristics	characteristic	NOUN
crl-16463	99	44	of	of	ADP
crl-16463	99	45	the	the	DET
crl-16463	99	46	library	library	NOUN
crl-16463	99	47	feature	feature	NOUN
crl-16463	99	48	)	)	PUNCT
crl-16463	99	49	types	type	NOUN
crl-16463	99	50	(	(	PUNCT
crl-16463	99	51	instantiations	instantiation	NOUN
crl-16463	99	52	of	of	ADP
crl-16463	99	53	the	the	DET
crl-16463	99	54	library	library	NOUN
crl-16463	99	55	feature	feature	NOUN
crl-16463	99	56	)	)	PUNCT
crl-16463	99	57	collections	collection	NOUN
crl-16463	99	58	(	(	PUNCT
crl-16463	99	59	refers	refer	VERB
crl-16463	99	60	to	to	ADP
crl-16463	99	61	information	information	NOUN
crl-16463	99	62	items	item	NOUN
crl-16463	99	63	the	the	DET
crl-16463	99	64	library	library	NOUN
crl-16463	99	65	holds	hold	VERB
crl-16463	99	66	and/or	and/or	CCONJ
crl-16463	99	67	provides	provide	VERB
crl-16463	99	68	access	access	NOUN
crl-16463	99	69	to	to	ADP
crl-16463	99	70	)	)	PUNCT
crl-16463	99	71	access	access	NOUN
crl-16463	99	72	(	(	PUNCT
crl-16463	99	73	how	how	SCONJ
crl-16463	99	74	easy	easy	ADJ
crl-16463	99	75	it	it	PRON
crl-16463	99	76	is	be	AUX
crl-16463	99	77	to	to	PART
crl-16463	99	78	access	access	VERB
crl-16463	99	79	the	the	DET
crl-16463	99	80	collection	collection	NOUN
crl-16463	99	81	)	)	PUNCT
crl-16463	99	82	ease	ease	NOUN
crl-16463	99	83	of	of	ADP
crl-16463	99	84	use	use	NOUN
crl-16463	99	85	(	(	PUNCT
crl-16463	99	86	how	how	SCONJ
crl-16463	99	87	easy	easy	ADJ
crl-16463	99	88	it	it	PRON
crl-16463	99	89	is	be	AUX
crl-16463	99	90	to	to	PART
crl-16463	99	91	use	use	VERB
crl-16463	99	92	the	the	DET
crl-16463	99	93	collection	collection	NOUN
crl-16463	99	94	)	)	PUNCT
crl-16463	99	95	quality	quality	NOUN
crl-16463	99	96	(	(	PUNCT
crl-16463	99	97	the	the	DET
crl-16463	99	98	quality	quality	NOUN
crl-16463	99	99	of	of	ADP
crl-16463	99	100	the	the	DET
crl-16463	99	101	collection	collection	NOUN
crl-16463	99	102	available	available	ADJ
crl-16463	99	103	)	)	PUNCT
crl-16463	99	104	quantity	quantity	NOUN
crl-16463	99	105	(	(	PUNCT
crl-16463	99	106	the	the	DET
crl-16463	99	107	amount	amount	NOUN
crl-16463	99	108	of	of	ADP
crl-16463	99	109	material	material	NOUN
crl-16463	99	110	in	in	ADP
crl-16463	99	111	the	the	DET
crl-16463	99	112	collection	collection	NOUN
crl-16463	99	113	available	available	ADJ
crl-16463	99	114	)	)	PUNCT
crl-16463	99	115	usefulness	usefulness	NOUN
crl-16463	99	116	(	(	PUNCT
crl-16463	99	117	how	how	SCONJ
crl-16463	99	118	useful	useful	ADJ
crl-16463	99	119	the	the	DET
crl-16463	99	120	collection	collection	NOUN
crl-16463	99	121	is	be	AUX
crl-16463	99	122	)	)	PUNCT
crl-16463	99	123	electronic	electronic	ADJ
crl-16463	99	124	collections	collection	NOUN
crl-16463	100	1	•	•	NUM
crl-16463	100	2	article	article	NOUN
crl-16463	100	3	databases	database	VERB
crl-16463	100	4	•	•	VERB
crl-16463	100	5	digital	digital	ADJ
crl-16463	100	6	collections	collection	NOUN
crl-16463	100	7	•	•	VERB
crl-16463	100	8	e	e	NOUN
crl-16463	100	9	-	-	NOUN
crl-16463	100	10	books	book	NOUN
crl-16463	100	11	•	•	VERB
crl-16463	100	12	e	e	NOUN
crl-16463	100	13	-	-	NOUN
crl-16463	100	14	journals	journal	NOUN
crl-16463	100	15	•	•	VERB
crl-16463	100	16	e	e	NOUN
crl-16463	100	17	-	-	NOUN
crl-16463	100	18	maps	map	NOUN
crl-16463	100	19	&	&	CCONJ
crl-16463	100	20	gis	gis	PROPN
crl-16463	100	21	data	datum	NOUN
crl-16463	100	22	•	•	VERB
crl-16463	100	23	institutional	institutional	ADJ
crl-16463	100	24	repository	repository	NOUN
crl-16463	100	25	•	•	ADV
crl-16463	100	26	theses	these	VERB
crl-16463	100	27	physical	physical	ADJ
crl-16463	100	28	collections	collection	NOUN
crl-16463	100	29	•	•	VERB
crl-16463	100	30	archives	archive	NOUN
crl-16463	100	31	&	&	CCONJ
crl-16463	100	32	research	research	NOUN
crl-16463	100	33	collections	collection	NOUN
crl-16463	100	34	•	•	VERB
crl-16463	100	35	hardcopy	hardcopy	NOUN
crl-16463	100	36	books	book	NOUN
crl-16463	100	37	•	•	PROPN
crl-16463	100	38	hardcopy	hardcopy	VERB
crl-16463	100	39	journals	journal	NOUN
crl-16463	100	40	•	•	VERB
crl-16463	100	41	theses	these	VERB
crl-16463	100	42	communication	communication	NOUN
crl-16463	100	43	(	(	PUNCT
crl-16463	100	44	refers	refer	VERB
crl-16463	100	45	to	to	ADP
crl-16463	100	46	the	the	DET
crl-16463	100	47	various	various	ADJ
crl-16463	100	48	media	medium	NOUN
crl-16463	100	49	tools	tool	NOUN
crl-16463	100	50	the	the	DET
crl-16463	100	51	library	library	NOUN
crl-16463	100	52	uses	use	VERB
crl-16463	100	53	to	to	PART
crl-16463	100	54	communicate	communicate	VERB
crl-16463	100	55	and	and	CCONJ
crl-16463	100	56	correspond	correspond	VERB
crl-16463	100	57	with	with	ADP
crl-16463	100	58	its	its	PRON
crl-16463	100	59	users	user	NOUN
crl-16463	100	60	)	)	PUNCT
crl-16463	100	61	access	access	NOUN
crl-16463	100	62	(	(	PUNCT
crl-16463	100	63	how	how	SCONJ
crl-16463	100	64	easy	easy	ADJ
crl-16463	100	65	it	it	PRON
crl-16463	100	66	is	be	AUX
crl-16463	100	67	to	to	PART
crl-16463	100	68	access	access	VERB
crl-16463	100	69	the	the	DET
crl-16463	100	70	media	medium	NOUN
crl-16463	100	71	tool	tool	NOUN
crl-16463	100	72	)	)	PUNCT
crl-16463	100	73	ease	ease	NOUN
crl-16463	100	74	of	of	ADP
crl-16463	100	75	use	use	NOUN
crl-16463	100	76	(	(	PUNCT
crl-16463	100	77	how	how	SCONJ
crl-16463	100	78	easy	easy	ADJ
crl-16463	100	79	it	it	PRON
crl-16463	100	80	is	be	AUX
crl-16463	100	81	to	to	PART
crl-16463	100	82	use	use	VERB
crl-16463	100	83	the	the	DET
crl-16463	100	84	media	medium	NOUN
crl-16463	100	85	tool	tool	NOUN
crl-16463	100	86	;	;	PUNCT
crl-16463	100	87	userfriendliness	userfriendliness	NOUN
crl-16463	100	88	of	of	ADP
crl-16463	100	89	the	the	DET
crl-16463	100	90	interface	interface	NOUN
crl-16463	100	91	of	of	ADP
crl-16463	100	92	the	the	DET
crl-16463	100	93	media	medium	NOUN
crl-16463	100	94	tool	tool	NOUN
crl-16463	100	95	)	)	PUNCT
crl-16463	100	96	quality	quality	NOUN
crl-16463	100	97	(	(	PUNCT
crl-16463	100	98	the	the	DET
crl-16463	100	99	quality	quality	NOUN
crl-16463	100	100	of	of	ADP
crl-16463	100	101	the	the	DET
crl-16463	100	102	information	information	NOUN
crl-16463	100	103	provided	provide	VERB
crl-16463	100	104	by	by	ADP
crl-16463	100	105	the	the	DET
crl-16463	100	106	media	medium	NOUN
crl-16463	100	107	tool	tool	NOUN
crl-16463	100	108	)	)	PUNCT
crl-16463	100	109	quantity	quantity	NOUN
crl-16463	100	110	(	(	PUNCT
crl-16463	100	111	the	the	DET
crl-16463	100	112	amount	amount	NOUN
crl-16463	100	113	of	of	ADP
crl-16463	100	114	information	information	NOUN
crl-16463	100	115	provided	provide	VERB
crl-16463	100	116	by	by	ADP
crl-16463	100	117	the	the	DET
crl-16463	100	118	media	medium	NOUN
crl-16463	100	119	tool	tool	NOUN
crl-16463	100	120	)	)	PUNCT
crl-16463	100	121	usefulness	usefulness	NOUN
crl-16463	100	122	(	(	PUNCT
crl-16463	100	123	how	how	SCONJ
crl-16463	100	124	useful	useful	ADJ
crl-16463	100	125	the	the	DET
crl-16463	100	126	media	medium	NOUN
crl-16463	100	127	tool	tool	NOUN
crl-16463	100	128	is	be	AUX
crl-16463	100	129	)	)	PUNCT
crl-16463	100	130	•	•	ADJ
crl-16463	100	131	bulletin	bulletin	NOUN
crl-16463	100	132	boards	board	NOUN
crl-16463	100	133	•	•	VERB
crl-16463	100	134	e	e	NOUN
crl-16463	100	135	-	-	NOUN
crl-16463	100	136	mail	mail	NOUN
crl-16463	100	137	•	•	NUM
crl-16463	100	138	exhibits	exhibit	NOUN
crl-16463	100	139	•	•	NUM
crl-16463	100	140	newsletter	newsletter	NOUN
crl-16463	100	141	•	•	VERB
crl-16463	100	142	social	social	ADJ
crl-16463	100	143	media	medium	NOUN
crl-16463	100	144	(	(	PUNCT
crl-16463	100	145	such	such	ADJ
crl-16463	100	146	as	as	ADP
crl-16463	100	147	twitter	twitter	PROPN
crl-16463	100	148	,	,	PUNCT
crl-16463	100	149	facebook	facebook	PROPN
crl-16463	100	150	)	)	PUNCT
crl-16463	100	151	•	•	PROPN
crl-16463	100	152	website	website	NOUN
crl-16463	100	153	802	802	NUM
crl-16463	100	154	college	college	PROPN
crl-16463	100	155	&	&	CCONJ
crl-16463	100	156	research	research	PROPN
crl-16463	100	157	libraries	library	NOUN
crl-16463	100	158	september	september	PROPN
crl-16463	100	159	2015	2015	NUM
crl-16463	100	160	table	table	NOUN
crl-16463	100	161	1	1	NUM
crl-16463	100	162	codebook	codebook	NOUN
crl-16463	100	163	features	feature	NOUN
crl-16463	100	164	attributes	attribute	VERB
crl-16463	100	165	types	type	NOUN
crl-16463	100	166	hours	hour	NOUN
crl-16463	100	167	of	of	ADP
crl-16463	100	168	operation	operation	NOUN
crl-16463	100	169	(	(	PUNCT
crl-16463	100	170	the	the	DET
crl-16463	100	171	hours	hour	NOUN
crl-16463	100	172	the	the	DET
crl-16463	100	173	library	library	NOUN
crl-16463	100	174	is	be	AUX
crl-16463	100	175	open	open	ADJ
crl-16463	100	176	)	)	PUNCT
crl-16463	100	177	personnel	personnel	NOUN
crl-16463	100	178	(	(	PUNCT
crl-16463	100	179	includes	include	VERB
crl-16463	100	180	all	all	DET
crl-16463	100	181	library	library	NOUN
crl-16463	100	182	personnel	personnel	NOUN
crl-16463	100	183	)	)	PUNCT
crl-16463	100	184	attitude	attitude	NOUN
crl-16463	100	185	(	(	PUNCT
crl-16463	100	186	the	the	DET
crl-16463	100	187	personality	personality	NOUN
crl-16463	100	188	,	,	PUNCT
crl-16463	100	189	disposition	disposition	NOUN
crl-16463	100	190	,	,	PUNCT
crl-16463	100	191	demeanor	demeanor	NOUN
crl-16463	100	192	,	,	PUNCT
crl-16463	100	193	friendliness	friendliness	PROPN
crl-16463	100	194	etc	etc	X
crl-16463	100	195	.	.	X
crl-16463	100	196	of	of	ADP
crl-16463	100	197	library	library	NOUN
crl-16463	100	198	personnel	personnel	NOUN
crl-16463	100	199	)	)	PUNCT
crl-16463	100	200	availability	availability	NOUN
crl-16463	100	201	(	(	PUNCT
crl-16463	100	202	how	how	SCONJ
crl-16463	100	203	easy	easy	ADJ
crl-16463	100	204	it	it	PRON
crl-16463	100	205	is	be	AUX
crl-16463	100	206	to	to	PART
crl-16463	100	207	access	access	NOUN
crl-16463	100	208	library	library	NOUN
crl-16463	100	209	personnel	personnel	NOUN
crl-16463	100	210	to	to	PART
crl-16463	100	211	get	get	VERB
crl-16463	100	212	their	their	PRON
crl-16463	100	213	help	help	NOUN
crl-16463	100	214	)	)	PUNCT
crl-16463	100	215	helpfulness	helpfulness	NOUN
crl-16463	100	216	(	(	PUNCT
crl-16463	100	217	the	the	DET
crl-16463	100	218	ability	ability	NOUN
crl-16463	100	219	of	of	ADP
crl-16463	100	220	library	library	NOUN
crl-16463	100	221	personnel	personnel	NOUN
crl-16463	100	222	to	to	PART
crl-16463	100	223	resolve	resolve	VERB
crl-16463	100	224	a	a	DET
crl-16463	100	225	user	user	NOUN
crl-16463	100	226	’s	’s	NOUN
crl-16463	100	227	problem	problem	NOUN
crl-16463	100	228	)	)	PUNCT
crl-16463	100	229	skills	skill	NOUN
crl-16463	100	230	(	(	PUNCT
crl-16463	100	231	the	the	DET
crl-16463	100	232	competency	competency	NOUN
crl-16463	100	233	of	of	ADP
crl-16463	100	234	library	library	NOUN
crl-16463	100	235	personnel	personnel	NOUN
crl-16463	100	236	to	to	PART
crl-16463	100	237	do	do	VERB
crl-16463	100	238	their	their	PRON
crl-16463	100	239	work	work	NOUN
crl-16463	100	240	)	)	PUNCT
crl-16463	100	241	librarians	librarian	VERB
crl-16463	100	242	library	library	PROPN
crl-16463	100	243	administrators/	administrators/	NUM
crl-16463	100	244	senior	senior	ADJ
crl-16463	100	245	managers	manager	NOUN
crl-16463	100	246	library	library	NOUN
crl-16463	100	247	staff	staff	NOUN
crl-16463	100	248	services	service	NOUN
crl-16463	100	249	(	(	PUNCT
crl-16463	100	250	refers	refer	VERB
crl-16463	100	251	to	to	ADP
crl-16463	100	252	the	the	DET
crl-16463	100	253	various	various	ADJ
crl-16463	100	254	services	service	NOUN
crl-16463	100	255	the	the	DET
crl-16463	100	256	library	library	NOUN
crl-16463	100	257	provides	provide	VERB
crl-16463	100	258	its	its	PRON
crl-16463	100	259	customers	customer	NOUN
crl-16463	100	260	)	)	PUNCT
crl-16463	100	261	access	access	NOUN
crl-16463	100	262	(	(	PUNCT
crl-16463	100	263	how	how	SCONJ
crl-16463	100	264	easy	easy	ADJ
crl-16463	100	265	it	it	PRON
crl-16463	100	266	is	be	AUX
crl-16463	100	267	to	to	PART
crl-16463	100	268	access	access	VERB
crl-16463	100	269	the	the	DET
crl-16463	100	270	service	service	NOUN
crl-16463	100	271	)	)	PUNCT
crl-16463	100	272	ease	ease	NOUN
crl-16463	100	273	of	of	ADP
crl-16463	100	274	use	use	NOUN
crl-16463	100	275	(	(	PUNCT
crl-16463	100	276	how	how	SCONJ
crl-16463	100	277	easy	easy	ADJ
crl-16463	100	278	it	it	PRON
crl-16463	100	279	is	be	AUX
crl-16463	100	280	to	to	PART
crl-16463	100	281	use	use	VERB
crl-16463	100	282	the	the	DET
crl-16463	100	283	service	service	NOUN
crl-16463	100	284	)	)	PUNCT
crl-16463	100	285	quality	quality	NOUN
crl-16463	100	286	(	(	PUNCT
crl-16463	100	287	the	the	DET
crl-16463	100	288	quality	quality	NOUN
crl-16463	100	289	of	of	ADP
crl-16463	100	290	the	the	DET
crl-16463	100	291	service	service	NOUN
crl-16463	100	292	)	)	PUNCT
crl-16463	100	293	quantity	quantity	NOUN
crl-16463	100	294	(	(	PUNCT
crl-16463	100	295	the	the	DET
crl-16463	100	296	amount	amount	NOUN
crl-16463	100	297	of	of	ADP
crl-16463	100	298	service	service	NOUN
crl-16463	100	299	available	available	ADJ
crl-16463	100	300	)	)	PUNCT
crl-16463	100	301	usefulness	usefulness	NOUN
crl-16463	100	302	(	(	PUNCT
crl-16463	100	303	how	how	SCONJ
crl-16463	100	304	useful	useful	ADJ
crl-16463	100	305	the	the	DET
crl-16463	100	306	service	service	NOUN
crl-16463	100	307	is	be	AUX
crl-16463	100	308	)	)	PUNCT
crl-16463	100	309	circulation	circulation	NOUN
crl-16463	100	310	services	service	NOUN
crl-16463	100	311	•	•	VERB
crl-16463	100	312	course	course	NOUN
crl-16463	100	313	reserves	reserve	NOUN
crl-16463	100	314	•	•	VERB
crl-16463	100	315	interlibrary	interlibrary	ADJ
crl-16463	100	316	loan	loan	NOUN
crl-16463	100	317	finding	finding	NOUN
crl-16463	100	318	tools	tool	NOUN
crl-16463	100	319	(	(	PUNCT
crl-16463	100	320	tools	tool	NOUN
crl-16463	100	321	that	that	PRON
crl-16463	100	322	allow	allow	VERB
crl-16463	100	323	users	user	NOUN
crl-16463	100	324	to	to	PART
crl-16463	100	325	find	find	VERB
crl-16463	100	326	items	item	NOUN
crl-16463	100	327	housed	house	VERB
crl-16463	100	328	in	in	ADP
crl-16463	100	329	the	the	DET
crl-16463	100	330	library	library	NOUN
crl-16463	100	331	’s	’s	PART
crl-16463	100	332	collections	collection	NOUN
crl-16463	100	333	)	)	PUNCT
crl-16463	101	1	•	•	VERB
crl-16463	101	2	catalogue	catalogue	NOUN
crl-16463	101	3	•	•	INTJ
crl-16463	101	4	databases	database	NOUN
crl-16463	101	5	•	•	VERB
crl-16463	101	6	subject	subject	NOUN
crl-16463	101	7	guides	guide	VERB
crl-16463	101	8	information	information	NOUN
crl-16463	101	9	literacy	literacy	NOUN
crl-16463	101	10	instruction	instruction	NOUN
crl-16463	101	11	information	information	NOUN
crl-16463	101	12	technology	technology	NOUN
crl-16463	101	13	services	service	NOUN
crl-16463	101	14	•	•	VERB
crl-16463	101	15	computer	computer	NOUN
crl-16463	101	16	workstations	workstation	NOUN
crl-16463	101	17	•	•	VERB
crl-16463	101	18	electrical	electrical	ADJ
crl-16463	101	19	outlets	outlet	NOUN
crl-16463	101	20	(	(	PUNCT
crl-16463	101	21	electrical	electrical	ADJ
crl-16463	101	22	plugs	plug	NOUN
crl-16463	101	23	)	)	PUNCT
crl-16463	101	24	•	•	VERB
crl-16463	101	25	internet	internet	NOUN
crl-16463	101	26	•	•	VERB
crl-16463	101	27	laptop	laptop	NOUN
crl-16463	101	28	lending	lending	NOUN
crl-16463	101	29	services	service	NOUN
crl-16463	101	30	photocopy	photocopy	NOUN
crl-16463	101	31	and	and	CCONJ
crl-16463	101	32	printing	printing	NOUN
crl-16463	101	33	services	service	NOUN
crl-16463	101	34	reference	reference	NOUN
crl-16463	101	35	services	service	NOUN
crl-16463	101	36	•	•	VERB
crl-16463	101	37	virtual	virtual	ADJ
crl-16463	101	38	reference	reference	NOUN
crl-16463	101	39	•	•	NUM
crl-16463	101	40	face	face	NOUN
crl-16463	101	41	-	-	PUNCT
crl-16463	101	42	to	to	ADP
crl-16463	101	43	-	-	PUNCT
crl-16463	101	44	face	face	NOUN
crl-16463	101	45	reference	reference	NOUN
crl-16463	101	46	/	/	SYM
crl-16463	101	47	reference	reference	NOUN
crl-16463	101	48	desk	desk	NOUN
crl-16463	101	49	room	room	NOUN
crl-16463	101	50	booking	booking	NOUN
crl-16463	101	51	services	service	NOUN
crl-16463	101	52	getting	get	VERB
crl-16463	101	53	more	more	ADJ
crl-16463	101	54	value	value	NOUN
crl-16463	101	55	from	from	ADP
crl-16463	101	56	the	the	DET
crl-16463	101	57	libqual+	libqual+	SPACE
crl-16463	101	58	®	®	NOUN
crl-16463	101	59	survey	survey	NOUN
crl-16463	101	60	803	803	NUM
crl-16463	101	61	table	table	NOUN
crl-16463	101	62	1	1	NUM
crl-16463	101	63	codebook	codebook	NOUN
crl-16463	101	64	features	feature	NOUN
crl-16463	101	65	attributes	attribute	VERB
crl-16463	101	66	types	type	NOUN
crl-16463	101	67	spaces	space	NOUN
crl-16463	101	68	(	(	PUNCT
crl-16463	101	69	the	the	DET
crl-16463	101	70	physical	physical	ADJ
crl-16463	101	71	spaces	space	NOUN
crl-16463	101	72	in	in	ADP
crl-16463	101	73	the	the	DET
crl-16463	101	74	library	library	NOUN
crl-16463	101	75	;	;	PUNCT
crl-16463	101	76	access	access	NOUN
crl-16463	101	77	(	(	PUNCT
crl-16463	101	78	access	access	NOUN
crl-16463	101	79	to	to	ADP
crl-16463	101	80	the	the	DET
crl-16463	101	81	space	space	NOUN
crl-16463	101	82	)	)	PUNCT
crl-16463	101	83	amount	amount	NOUN
crl-16463	101	84	(	(	PUNCT
crl-16463	101	85	amount	amount	NOUN
crl-16463	101	86	of	of	ADP
crl-16463	101	87	space	space	NOUN
crl-16463	101	88	available	available	ADJ
crl-16463	101	89	)	)	PUNCT
crl-16463	101	90	cleanliness	cleanliness	NOUN
crl-16463	101	91	(	(	PUNCT
crl-16463	101	92	how	how	SCONJ
crl-16463	101	93	clean	clean	ADJ
crl-16463	101	94	or	or	CCONJ
crl-16463	101	95	untidy	untidy	VERB
crl-16463	101	96	the	the	DET
crl-16463	101	97	space	space	NOUN
crl-16463	101	98	is	be	AUX
crl-16463	101	99	)	)	PUNCT
crl-16463	101	100	food	food	NOUN
crl-16463	101	101	and	and	CCONJ
crl-16463	101	102	drink	drink	NOUN
crl-16463	101	103	(	(	PUNCT
crl-16463	101	104	food	food	NOUN
crl-16463	101	105	and	and	CCONJ
crl-16463	101	106	drink	drink	VERB
crl-16463	101	107	in	in	ADP
crl-16463	101	108	the	the	DET
crl-16463	101	109	library	library	NOUN
crl-16463	101	110	space	space	NOUN
crl-16463	101	111	)	)	PUNCT
crl-16463	101	112	noise	noise	NOUN
crl-16463	101	113	(	(	PUNCT
crl-16463	101	114	quietness/	quietness/	NUM
crl-16463	101	115	loudness	loudness	NOUN
crl-16463	101	116	of	of	ADP
crl-16463	101	117	the	the	DET
crl-16463	101	118	space	space	NOUN
crl-16463	101	119	)	)	PUNCT
crl-16463	101	120	size	size	NOUN
crl-16463	101	121	(	(	PUNCT
crl-16463	101	122	how	how	SCONJ
crl-16463	101	123	small	small	ADJ
crl-16463	101	124	or	or	CCONJ
crl-16463	101	125	big	big	ADJ
crl-16463	101	126	the	the	DET
crl-16463	101	127	space	space	NOUN
crl-16463	101	128	is	be	AUX
crl-16463	101	129	)	)	PUNCT
crl-16463	101	130	group	group	NOUN
crl-16463	101	131	study	study	NOUN
crl-16463	101	132	space	space	NOUN
crl-16463	101	133	individual	individual	ADJ
crl-16463	101	134	study	study	NOUN
crl-16463	101	135	space	space	PROPN
crl-16463	101	136	general	general	PROPN
crl-16463	101	137	library	library	PROPN
crl-16463	101	138	space	space	NOUN
crl-16463	101	139	(	(	PUNCT
crl-16463	101	140	refers	refer	VERB
crl-16463	101	141	to	to	ADP
crl-16463	101	142	the	the	DET
crl-16463	101	143	spaces	space	NOUN
crl-16463	101	144	in	in	ADP
crl-16463	101	145	the	the	DET
crl-16463	101	146	library	library	NOUN
crl-16463	101	147	as	as	ADP
crl-16463	101	148	a	a	DET
crl-16463	101	149	whole	whole	NOUN
crl-16463	101	150	)	)	PUNCT
crl-16463	101	151	specific	specific	ADJ
crl-16463	101	152	library	library	NOUN
crl-16463	101	153	space	space	NOUN
crl-16463	101	154	(	(	PUNCT
crl-16463	101	155	refers	refer	VERB
crl-16463	101	156	to	to	ADP
crl-16463	101	157	specific	specific	ADJ
crl-16463	101	158	spaces	space	NOUN
crl-16463	101	159	in	in	ADP
crl-16463	101	160	the	the	DET
crl-16463	101	161	library	library	NOUN
crl-16463	101	162	)	)	PUNCT
crl-16463	101	163	•	•	VERB
crl-16463	101	164	cafe	cafe	PROPN
crl-16463	101	165	space	space	PROPN
crl-16463	101	166	•	•	PROPN
crl-16463	101	167	elevators	elevator	NOUN
crl-16463	101	168	•	•	VERB
crl-16463	101	169	media	medium	NOUN
crl-16463	101	170	space	space	NOUN
crl-16463	101	171	•	•	NUM
crl-16463	101	172	prayer	prayer	NOUN
crl-16463	101	173	space	space	NOUN
crl-16463	101	174	•	•	VERB
crl-16463	101	175	stacks	stack	VERB
crl-16463	101	176	•	•	PROPN
crl-16463	101	177	washrooms	washroom	NOUN
crl-16463	101	178	satisfaction	satisfaction	NOUN
crl-16463	101	179	(	(	PUNCT
crl-16463	101	180	how	how	SCONJ
crl-16463	101	181	satisfied	satisfied	ADJ
crl-16463	101	182	a	a	DET
crl-16463	101	183	user	user	NOUN
crl-16463	101	184	is	be	AUX
crl-16463	101	185	with	with	ADP
crl-16463	101	186	a	a	DET
crl-16463	101	187	particular	particular	ADJ
crl-16463	101	188	library	library	NOUN
crl-16463	101	189	feature	feature	NOUN
crl-16463	101	190	)	)	PUNCT
crl-16463	101	191	possible	possible	ADJ
crl-16463	101	192	values	value	NOUN
crl-16463	101	193	unsatisfied	unsatisfie	VERB
crl-16463	101	194	(	(	PUNCT
crl-16463	101	195	not	not	PART
crl-16463	101	196	satisfied	satisfied	ADJ
crl-16463	101	197	;	;	PUNCT
crl-16463	101	198	dissatisfied	dissatisfied	ADJ
crl-16463	101	199	;	;	PUNCT
crl-16463	101	200	has	have	VERB
crl-16463	101	201	problems	problem	NOUN
crl-16463	101	202	with	with	ADP
crl-16463	101	203	)	)	PUNCT
crl-16463	101	204	satisfied	satisfied	ADJ
crl-16463	101	205	(	(	PUNCT
crl-16463	101	206	okay	okay	INTJ
crl-16463	101	207	with	with	ADP
crl-16463	101	208	;	;	PUNCT
crl-16463	101	209	not	not	PART
crl-16463	101	210	displeased	displeased	ADJ
crl-16463	101	211	,	,	PUNCT
crl-16463	101	212	but	but	CCONJ
crl-16463	101	213	also	also	ADV
crl-16463	101	214	not	not	PART
crl-16463	101	215	highly	highly	ADV
crl-16463	101	216	pleased	pleased	ADJ
crl-16463	101	217	;	;	PUNCT
crl-16463	101	218	neutral	neutral	ADJ
crl-16463	101	219	)	)	PUNCT
crl-16463	101	220	highly	highly	ADV
crl-16463	101	221	satisfied	satisfied	ADJ
crl-16463	101	222	(	(	PUNCT
crl-16463	101	223	very	very	ADV
crl-16463	101	224	pleased	pleased	ADJ
crl-16463	101	225	)	)	PUNCT
crl-16463	101	226	demographics	demographic	NOUN
crl-16463	101	227	(	(	PUNCT
crl-16463	101	228	personal	personal	ADJ
crl-16463	101	229	information	information	NOUN
crl-16463	101	230	about	about	ADP
crl-16463	101	231	the	the	DET
crl-16463	101	232	user	user	NOUN
crl-16463	101	233	)	)	PUNCT
crl-16463	101	234	category	category	NOUN
crl-16463	101	235	possible	possible	ADJ
crl-16463	101	236	values	value	NOUN
crl-16463	101	237	discipline	discipline	NOUN
crl-16463	101	238	(	(	PUNCT
crl-16463	101	239	the	the	DET
crl-16463	101	240	user	user	NOUN
crl-16463	101	241	’s	’s	PART
crl-16463	101	242	academic	academic	ADJ
crl-16463	101	243	discipline	discipline	NOUN
crl-16463	101	244	or	or	CCONJ
crl-16463	101	245	primary	primary	ADJ
crl-16463	101	246	area	area	NOUN
crl-16463	101	247	of	of	ADP
crl-16463	101	248	affiliation	affiliation	NOUN
crl-16463	101	249	)	)	PUNCT
crl-16463	101	250	arts	art	NOUN
crl-16463	101	251	&	&	CCONJ
crl-16463	101	252	science	science	PROPN
crl-16463	101	253	business	business	NOUN
crl-16463	101	254	engineering	engineering	NOUN
crl-16463	101	255	humanities	humanities	PROPN
crl-16463	101	256	health	health	PROPN
crl-16463	101	257	sciences	sciences	PROPN
crl-16463	101	258	science	science	PROPN
crl-16463	101	259	social	social	PROPN
crl-16463	101	260	sciences	sciences	PROPN
crl-16463	101	261	user	user	NOUN
crl-16463	101	262	group	group	NOUN
crl-16463	101	263	(	(	PUNCT
crl-16463	101	264	the	the	DET
crl-16463	101	265	academic	academic	ADJ
crl-16463	101	266	cohort	cohort	NOUN
crl-16463	101	267	to	to	PART
crl-16463	101	268	which	which	PRON
crl-16463	101	269	the	the	DET
crl-16463	101	270	user	user	NOUN
crl-16463	101	271	belongs	belong	VERB
crl-16463	101	272	)	)	PUNCT
crl-16463	101	273	faculty	faculty	NOUN
crl-16463	101	274	graduate	graduate	NOUN
crl-16463	101	275	students	student	NOUN
crl-16463	101	276	undergraduate	undergraduate	VERB
crl-16463	101	277	students	student	NOUN
crl-16463	101	278	804	804	NUM
crl-16463	101	279	college	college	PROPN
crl-16463	101	280	&	&	CCONJ
crl-16463	101	281	research	research	PROPN
crl-16463	101	282	libraries	library	NOUN
crl-16463	101	283	september	september	PROPN
crl-16463	101	284	2015	2015	NUM
crl-16463	101	285	both	both	CCONJ
crl-16463	101	286	an	an	DET
crl-16463	101	287	attribute	attribute	NOUN
crl-16463	101	288	and	and	CCONJ
crl-16463	101	289	a	a	DET
crl-16463	101	290	type	type	NOUN
crl-16463	101	291	.	.	PUNCT
crl-16463	102	1	attributes	attribute	NOUN
crl-16463	102	2	pertained	pertain	VERB
crl-16463	102	3	to	to	ADP
crl-16463	102	4	quality	quality	NOUN
crl-16463	102	5	characteristics	characteristic	NOUN
crl-16463	102	6	of	of	ADP
crl-16463	102	7	the	the	DET
crl-16463	102	8	library	library	NOUN
crl-16463	102	9	feature	feature	NOUN
crl-16463	102	10	,	,	PUNCT
crl-16463	102	11	while	while	SCONJ
crl-16463	102	12	types	type	NOUN
crl-16463	102	13	pertained	pertain	VERB
crl-16463	102	14	to	to	ADP
crl-16463	102	15	specific	specific	ADJ
crl-16463	102	16	instantiations	instantiation	NOUN
crl-16463	102	17	of	of	ADP
crl-16463	102	18	the	the	DET
crl-16463	102	19	library	library	NOUN
crl-16463	102	20	feature	feature	NOUN
crl-16463	102	21	in	in	ADP
crl-16463	102	22	question	question	NOUN
crl-16463	102	23	.	.	PUNCT
crl-16463	103	1	for	for	ADP
crl-16463	103	2	example	example	NOUN
crl-16463	103	3	,	,	PUNCT
crl-16463	103	4	with	with	ADP
crl-16463	103	5	respect	respect	NOUN
crl-16463	103	6	to	to	ADP
crl-16463	103	7	collections	collection	NOUN
crl-16463	103	8	,	,	PUNCT
crl-16463	103	9	attributes	attribute	VERB
crl-16463	103	10	comprised	comprise	VERB
crl-16463	103	11	categories	category	NOUN
crl-16463	103	12	such	such	ADJ
crl-16463	103	13	as	as	ADP
crl-16463	103	14	“	"	PUNCT
crl-16463	103	15	quantity	quantity	NOUN
crl-16463	103	16	,	,	PUNCT
crl-16463	103	17	”	"	PUNCT
crl-16463	103	18	“	"	PUNCT
crl-16463	103	19	ease	ease	NOUN
crl-16463	103	20	of	of	ADP
crl-16463	103	21	use	use	NOUN
crl-16463	103	22	,	,	PUNCT
crl-16463	103	23	”	"	PUNCT
crl-16463	103	24	“	"	PUNCT
crl-16463	103	25	usefulness	usefulness	NOUN
crl-16463	103	26	,	,	PUNCT
crl-16463	103	27	”	"	PUNCT
crl-16463	103	28	and	and	CCONJ
crl-16463	103	29	“	"	PUNCT
crl-16463	103	30	accessibility	accessibility	NOUN
crl-16463	103	31	,	,	PUNCT
crl-16463	103	32	”	"	PUNCT
crl-16463	103	33	while	while	SCONJ
crl-16463	103	34	types	type	NOUN
crl-16463	103	35	pertained	pertain	VERB
crl-16463	103	36	to	to	ADP
crl-16463	103	37	categories	category	NOUN
crl-16463	103	38	such	such	ADJ
crl-16463	103	39	as	as	ADP
crl-16463	103	40	“	"	PUNCT
crl-16463	103	41	e	e	NOUN
crl-16463	103	42	-	-	NOUN
crl-16463	103	43	book	book	NOUN
crl-16463	103	44	,	,	PUNCT
crl-16463	103	45	”	"	PUNCT
crl-16463	103	46	“	"	PUNCT
crl-16463	103	47	catalogue	catalogue	NOUN
crl-16463	103	48	,	,	PUNCT
crl-16463	103	49	”	"	PUNCT
crl-16463	103	50	“	"	PUNCT
crl-16463	103	51	website	website	NOUN
crl-16463	103	52	,	,	PUNCT
crl-16463	103	53	”	"	PUNCT
crl-16463	103	54	and	and	CCONJ
crl-16463	103	55	“	"	PUNCT
crl-16463	103	56	interlibrary	interlibrary	ADJ
crl-16463	103	57	loan	loan	NOUN
crl-16463	103	58	.	.	PUNCT
crl-16463	103	59	”	"	PUNCT
crl-16463	104	1	in	in	ADP
crl-16463	104	2	terms	term	NOUN
crl-16463	104	3	of	of	ADP
crl-16463	104	4	user	user	NOUN
crl-16463	104	5	satisfaction	satisfaction	NOUN
crl-16463	104	6	,	,	PUNCT
crl-16463	104	7	the	the	DET
crl-16463	104	8	codebook	codebook	NOUN
crl-16463	104	9	facilitated	facilitate	VERB
crl-16463	104	10	the	the	DET
crl-16463	104	11	recording	recording	NOUN
crl-16463	104	12	of	of	ADP
crl-16463	104	13	three	three	NUM
crl-16463	104	14	levels	level	NOUN
crl-16463	104	15	of	of	ADP
crl-16463	104	16	library	library	NOUN
crl-16463	104	17	patron	patron	NOUN
crl-16463	104	18	satisfaction	satisfaction	NOUN
crl-16463	104	19	(	(	PUNCT
crl-16463	104	20	“	"	PUNCT
crl-16463	104	21	unsatisfied	unsatisfie	VERB
crl-16463	104	22	,	,	PUNCT
crl-16463	104	23	”	"	PUNCT
crl-16463	104	24	“	"	PUNCT
crl-16463	104	25	satisfied	satisfied	ADJ
crl-16463	104	26	/	/	SYM
crl-16463	104	27	neutral	neutral	ADJ
crl-16463	104	28	,	,	PUNCT
crl-16463	104	29	”	"	PUNCT
crl-16463	104	30	“	"	PUNCT
crl-16463	104	31	very	very	ADV
crl-16463	104	32	satisfied	satisfied	ADJ
crl-16463	104	33	”	"	PUNCT
crl-16463	104	34	)	)	PUNCT
crl-16463	104	35	with	with	ADP
crl-16463	104	36	each	each	DET
crl-16463	104	37	comment	comment	NOUN
crl-16463	104	38	made	make	VERB
crl-16463	104	39	.	.	PUNCT
crl-16463	105	1	satisfaction	satisfaction	NOUN
crl-16463	105	2	levels	level	NOUN
crl-16463	105	3	were	be	AUX
crl-16463	105	4	determined	determine	VERB
crl-16463	105	5	by	by	ADP
crl-16463	105	6	the	the	DET
crl-16463	105	7	extent	extent	NOUN
crl-16463	105	8	to	to	PART
crl-16463	105	9	which	which	PRON
crl-16463	105	10	a	a	DET
crl-16463	105	11	comment	comment	NOUN
crl-16463	105	12	was	be	AUX
crl-16463	105	13	negative	negative	ADJ
crl-16463	105	14	or	or	CCONJ
crl-16463	105	15	positive	positive	ADJ
crl-16463	105	16	in	in	ADP
crl-16463	105	17	its	its	PRON
crl-16463	105	18	tone	tone	NOUN
crl-16463	105	19	and	and	CCONJ
crl-16463	105	20	message	message	NOUN
crl-16463	105	21	.	.	PUNCT
crl-16463	106	1	with	with	ADP
crl-16463	106	2	respect	respect	NOUN
crl-16463	106	3	to	to	ADP
crl-16463	106	4	demographics	demographic	NOUN
crl-16463	106	5	,	,	PUNCT
crl-16463	106	6	two	two	NUM
crl-16463	106	7	sets	set	NOUN
crl-16463	106	8	of	of	ADP
crl-16463	106	9	characteristics	characteristic	NOUN
crl-16463	106	10	were	be	AUX
crl-16463	106	11	incorporated	incorporate	VERB
crl-16463	106	12	.	.	PUNCT
crl-16463	107	1	the	the	DET
crl-16463	107	2	first	first	ADJ
crl-16463	107	3	was	be	AUX
crl-16463	107	4	“	"	PUNCT
crl-16463	107	5	user	user	NOUN
crl-16463	107	6	group	group	NOUN
crl-16463	107	7	”	"	PUNCT
crl-16463	107	8	(	(	PUNCT
crl-16463	107	9	faculty	faculty	NOUN
crl-16463	107	10	,	,	PUNCT
crl-16463	107	11	graduate	graduate	NOUN
crl-16463	107	12	students	student	NOUN
crl-16463	107	13	,	,	PUNCT
crl-16463	107	14	and	and	CCONJ
crl-16463	107	15	undergraduate	undergraduate	ADJ
crl-16463	107	16	students	student	NOUN
crl-16463	107	17	)	)	PUNCT
crl-16463	107	18	;	;	PUNCT
crl-16463	107	19	the	the	DET
crl-16463	107	20	second	second	ADJ
crl-16463	107	21	was	be	AUX
crl-16463	107	22	“	"	PUNCT
crl-16463	107	23	discipline	discipline	NOUN
crl-16463	107	24	”	"	PUNCT
crl-16463	107	25	(	(	PUNCT
crl-16463	107	26	for	for	ADP
crl-16463	107	27	example	example	NOUN
crl-16463	107	28	,	,	PUNCT
crl-16463	107	29	business	business	NOUN
crl-16463	107	30	,	,	PUNCT
crl-16463	107	31	engineering	engineering	NOUN
crl-16463	107	32	/	/	SYM
crl-16463	107	33	computer	computer	NOUN
crl-16463	107	34	science	science	NOUN
crl-16463	107	35	,	,	PUNCT
crl-16463	107	36	humanities	humanity	NOUN
crl-16463	107	37	,	,	PUNCT
crl-16463	107	38	science	science	NOUN
crl-16463	107	39	)	)	PUNCT
crl-16463	107	40	.	.	PUNCT
crl-16463	108	1	other	other	ADJ
crl-16463	108	2	demographic	demographic	ADJ
crl-16463	108	3	descriptions	description	NOUN
crl-16463	108	4	were	be	AUX
crl-16463	108	5	considered	consider	VERB
crl-16463	108	6	(	(	PUNCT
crl-16463	108	7	such	such	ADJ
crl-16463	108	8	as	as	ADP
crl-16463	108	9	age	age	NOUN
crl-16463	108	10	,	,	PUNCT
crl-16463	108	11	sex	sex	NOUN
crl-16463	108	12	,	,	PUNCT
crl-16463	108	13	library	library	NOUN
crl-16463	108	14	building	building	NOUN
crl-16463	108	15	most	most	ADV
crl-16463	108	16	frequently	frequently	ADV
crl-16463	108	17	visited	visit	VERB
crl-16463	108	18	)	)	PUNCT
crl-16463	108	19	;	;	PUNCT
crl-16463	108	20	however	however	ADV
crl-16463	108	21	,	,	PUNCT
crl-16463	108	22	it	it	PRON
crl-16463	108	23	was	be	AUX
crl-16463	108	24	felt	feel	VERB
crl-16463	108	25	that	that	SCONJ
crl-16463	108	26	these	these	DET
crl-16463	108	27	other	other	ADJ
crl-16463	108	28	descriptions	description	NOUN
crl-16463	108	29	were	be	AUX
crl-16463	108	30	not	not	PART
crl-16463	108	31	necessary	necessary	ADJ
crl-16463	108	32	in	in	SCONJ
crl-16463	108	33	that	that	SCONJ
crl-16463	108	34	they	they	PRON
crl-16463	108	35	could	could	AUX
crl-16463	108	36	be	be	AUX
crl-16463	108	37	interpreted	interpret	VERB
crl-16463	108	38	from	from	ADP
crl-16463	108	39	the	the	DET
crl-16463	108	40	user	user	NOUN
crl-16463	108	41	group	group	NOUN
crl-16463	108	42	and	and	CCONJ
crl-16463	108	43	discipline	discipline	NOUN
crl-16463	108	44	categories	category	NOUN
crl-16463	108	45	already	already	ADV
crl-16463	108	46	established	establish	VERB
crl-16463	108	47	.	.	PUNCT
crl-16463	109	1	all	all	DET
crl-16463	109	2	275	275	NUM
crl-16463	109	3	qualitative	qualitative	ADJ
crl-16463	109	4	comments	comment	NOUN
crl-16463	109	5	were	be	AUX
crl-16463	109	6	coded	code	VERB
crl-16463	109	7	using	use	VERB
crl-16463	109	8	the	the	DET
crl-16463	109	9	codebook	codebook	NOUN
crl-16463	109	10	outlined	outline	VERB
crl-16463	109	11	in	in	ADP
crl-16463	109	12	table	table	NOUN
crl-16463	109	13	1	1	NUM
crl-16463	109	14	.	.	PUNCT
crl-16463	110	1	each	each	DET
crl-16463	110	2	comment	comment	NOUN
crl-16463	110	3	was	be	AUX
crl-16463	110	4	coded	code	VERB
crl-16463	110	5	with	with	ADP
crl-16463	110	6	a	a	DET
crl-16463	110	7	library	library	NOUN
crl-16463	110	8	feature	feature	NOUN
crl-16463	110	9	type	type	NOUN
crl-16463	110	10	,	,	PUNCT
crl-16463	110	11	one	one	NUM
crl-16463	110	12	or	or	CCONJ
crl-16463	110	13	more	more	ADJ
crl-16463	110	14	library	library	NOUN
crl-16463	110	15	feature	feature	NOUN
crl-16463	110	16	attributes	attribute	VERB
crl-16463	110	17	,	,	PUNCT
crl-16463	110	18	and	and	CCONJ
crl-16463	110	19	a	a	DET
crl-16463	110	20	satisfaction	satisfaction	NOUN
crl-16463	110	21	score	score	NOUN
crl-16463	110	22	.	.	PUNCT
crl-16463	111	1	most	most	ADJ
crl-16463	111	2	comments	comment	NOUN
crl-16463	111	3	contained	contain	VERB
crl-16463	111	4	multiple	multiple	ADJ
crl-16463	111	5	statements	statement	NOUN
crl-16463	111	6	of	of	ADP
crl-16463	111	7	expression	expression	NOUN
crl-16463	111	8	of	of	ADP
crl-16463	111	9	library	library	NOUN
crl-16463	111	10	patron	patron	NOUN
crl-16463	111	11	perceptions	perception	NOUN
crl-16463	111	12	of	of	ADP
crl-16463	111	13	library	library	NOUN
crl-16463	111	14	features	feature	NOUN
crl-16463	111	15	.	.	PUNCT
crl-16463	112	1	this	this	PRON
crl-16463	112	2	yielded	yield	VERB
crl-16463	112	3	more	more	ADJ
crl-16463	112	4	than	than	ADP
crl-16463	112	5	700	700	NUM
crl-16463	112	6	coded	code	VERB
crl-16463	112	7	qualitative	qualitative	ADJ
crl-16463	112	8	statements	statement	NOUN
crl-16463	112	9	(	(	PUNCT
crl-16463	112	10	that	that	ADV
crl-16463	112	11	is	is	ADV
crl-16463	112	12	,	,	PUNCT
crl-16463	112	13	724	724	NUM
crl-16463	112	14	comments	comment	NOUN
crl-16463	112	15	by	by	ADP
crl-16463	112	16	user	user	NOUN
crl-16463	112	17	group	group	NOUN
crl-16463	112	18	,	,	PUNCT
crl-16463	112	19	and	and	CCONJ
crl-16463	112	20	736	736	NUM
crl-16463	112	21	comments	comment	NOUN
crl-16463	112	22	by	by	ADP
crl-16463	112	23	discipline	discipline	NOUN
crl-16463	112	24	)	)	PUNCT
crl-16463	112	25	.	.	PUNCT
crl-16463	113	1	content	content	NOUN
crl-16463	113	2	analysis	analysis	NOUN
crl-16463	113	3	software	software	NOUN
crl-16463	113	4	to	to	PART
crl-16463	113	5	facilitate	facilitate	VERB
crl-16463	113	6	the	the	DET
crl-16463	113	7	coding	coding	NOUN
crl-16463	113	8	and	and	CCONJ
crl-16463	113	9	analysis	analysis	NOUN
crl-16463	113	10	of	of	ADP
crl-16463	113	11	comments	comment	NOUN
crl-16463	113	12	,	,	PUNCT
crl-16463	113	13	a	a	DET
crl-16463	113	14	content	content	NOUN
crl-16463	113	15	analysis	analysis	NOUN
crl-16463	113	16	software	software	NOUN
crl-16463	113	17	package	package	NOUN
crl-16463	113	18	—	—	PUNCT
crl-16463	113	19	qsr	qsr	NOUN
crl-16463	113	20	nvivo	nvivo	NOUN
crl-16463	113	21	—	—	PUNCT
crl-16463	113	22	was	be	AUX
crl-16463	113	23	used	use	VERB
crl-16463	113	24	.	.	PUNCT
crl-16463	114	1	coding	code	VERB
crl-16463	114	2	with	with	ADP
crl-16463	114	3	the	the	DET
crl-16463	114	4	qsr	qsr	NOUN
crl-16463	114	5	nvivo	nvivo	PROPN
crl-16463	114	6	tool	tool	NOUN
crl-16463	114	7	occurred	occur	VERB
crl-16463	114	8	in	in	ADP
crl-16463	114	9	two	two	NUM
crl-16463	114	10	ways	way	NOUN
crl-16463	114	11	.	.	PUNCT
crl-16463	115	1	initially	initially	ADV
crl-16463	115	2	,	,	PUNCT
crl-16463	115	3	qsr	qsr	ADJ
crl-16463	115	4	nvivo	nvivo	NOUN
crl-16463	115	5	was	be	AUX
crl-16463	115	6	used	use	VERB
crl-16463	115	7	to	to	ADP
crl-16463	115	8	“	"	PUNCT
crl-16463	115	9	auto	auto	NOUN
crl-16463	115	10	-	-	PUNCT
crl-16463	115	11	code	code	NOUN
crl-16463	115	12	”	"	PUNCT
crl-16463	115	13	comments	comment	NOUN
crl-16463	115	14	based	base	VERB
crl-16463	115	15	on	on	ADP
crl-16463	115	16	user	user	NOUN
crl-16463	115	17	demographics	demographic	NOUN
crl-16463	115	18	(	(	PUNCT
crl-16463	115	19	that	that	ADV
crl-16463	115	20	is	be	AUX
crl-16463	115	21	,	,	PUNCT
crl-16463	115	22	by	by	ADP
crl-16463	115	23	user	user	NOUN
crl-16463	115	24	group	group	NOUN
crl-16463	115	25	and	and	CCONJ
crl-16463	115	26	discipline	discipline	NOUN
crl-16463	115	27	)	)	PUNCT
crl-16463	115	28	.	.	PUNCT
crl-16463	116	1	this	this	PRON
crl-16463	116	2	saved	save	VERB
crl-16463	116	3	a	a	DET
crl-16463	116	4	substantial	substantial	ADJ
crl-16463	116	5	amount	amount	NOUN
crl-16463	116	6	of	of	ADP
crl-16463	116	7	work	work	NOUN
crl-16463	116	8	and	and	CCONJ
crl-16463	116	9	yielded	yield	VERB
crl-16463	116	10	immediate	immediate	ADJ
crl-16463	116	11	results	result	NOUN
crl-16463	116	12	.	.	PUNCT
crl-16463	117	1	from	from	ADP
crl-16463	117	2	there	there	ADV
crl-16463	117	3	,	,	PUNCT
crl-16463	117	4	the	the	DET
crl-16463	117	5	researchers	researcher	NOUN
crl-16463	117	6	used	use	VERB
crl-16463	117	7	qsr	qsr	NOUN
crl-16463	117	8	nvivo	nvivo	ADJ
crl-16463	117	9	to	to	PART
crl-16463	117	10	manually	manually	ADV
crl-16463	117	11	code	code	VERB
crl-16463	117	12	the	the	DET
crl-16463	117	13	comments	comment	NOUN
crl-16463	117	14	.	.	PUNCT
crl-16463	118	1	analysis	analysis	NOUN
crl-16463	118	2	of	of	ADP
crl-16463	118	3	the	the	DET
crl-16463	118	4	comments	comment	NOUN
crl-16463	118	5	was	be	AUX
crl-16463	118	6	facilitated	facilitate	VERB
crl-16463	118	7	by	by	ADP
crl-16463	118	8	qsr	qsr	NOUN
crl-16463	118	9	nvivo	nvivo	PROPN
crl-16463	118	10	via	via	ADP
crl-16463	118	11	the	the	DET
crl-16463	118	12	use	use	NOUN
crl-16463	118	13	of	of	ADP
crl-16463	118	14	query	query	NOUN
crl-16463	118	15	matrices	matrix	NOUN
crl-16463	118	16	.	.	PUNCT
crl-16463	119	1	query	query	NOUN
crl-16463	119	2	matrices	matrix	NOUN
crl-16463	119	3	were	be	AUX
crl-16463	119	4	generated	generate	VERB
crl-16463	119	5	and	and	CCONJ
crl-16463	119	6	run	run	VERB
crl-16463	119	7	for	for	ADP
crl-16463	119	8	all	all	DET
crl-16463	119	9	user	user	NOUN
crl-16463	119	10	group	group	NOUN
crl-16463	119	11	,	,	PUNCT
crl-16463	119	12	discipline	discipline	NOUN
crl-16463	119	13	,	,	PUNCT
crl-16463	119	14	and	and	CCONJ
crl-16463	119	15	satisfaction	satisfaction	NOUN
crl-16463	119	16	combinations	combination	NOUN
crl-16463	119	17	.	.	PUNCT
crl-16463	120	1	this	this	PRON
crl-16463	120	2	yielded	yield	VERB
crl-16463	120	3	66	66	NUM
crl-16463	120	4	queries	query	NOUN
crl-16463	120	5	.	.	PUNCT
crl-16463	121	1	analysis	analysis	NOUN
crl-16463	121	2	of	of	ADP
crl-16463	121	3	query	query	NOUN
crl-16463	121	4	results	result	NOUN
crl-16463	121	5	involved	involve	VERB
crl-16463	121	6	counting	count	VERB
crl-16463	121	7	the	the	DET
crl-16463	121	8	frequency	frequency	NOUN
crl-16463	121	9	of	of	ADP
crl-16463	121	10	coded	code	VERB
crl-16463	121	11	comments	comment	NOUN
crl-16463	121	12	for	for	ADP
crl-16463	121	13	each	each	DET
crl-16463	121	14	query	query	NOUN
crl-16463	121	15	,	,	PUNCT
crl-16463	121	16	as	as	ADV
crl-16463	121	17	well	well	ADV
crl-16463	121	18	as	as	ADP
crl-16463	121	19	methodically	methodically	ADV
crl-16463	121	20	examining	examine	VERB
crl-16463	121	21	query	query	NOUN
crl-16463	121	22	results	result	NOUN
crl-16463	121	23	and	and	CCONJ
crl-16463	121	24	making	make	VERB
crl-16463	121	25	constant	constant	ADJ
crl-16463	121	26	comparisons	comparison	NOUN
crl-16463	121	27	.	.	PUNCT
crl-16463	122	1	a	a	DET
crl-16463	122	2	microsoft	microsoft	PROPN
crl-16463	122	3	word	word	NOUN
crl-16463	122	4	workbook	workbook	PROPN
crl-16463	122	5	was	be	AUX
crl-16463	122	6	used	use	VERB
crl-16463	122	7	to	to	PART
crl-16463	122	8	facilitate	facilitate	VERB
crl-16463	122	9	this	this	DET
crl-16463	122	10	process	process	NOUN
crl-16463	122	11	in	in	ADP
crl-16463	122	12	terms	term	NOUN
crl-16463	122	13	of	of	ADP
crl-16463	122	14	ensuring	ensure	VERB
crl-16463	122	15	that	that	SCONJ
crl-16463	122	16	all	all	DET
crl-16463	122	17	possible	possible	ADJ
crl-16463	122	18	queries	query	NOUN
crl-16463	122	19	were	be	AUX
crl-16463	122	20	run	run	VERB
crl-16463	122	21	,	,	PUNCT
crl-16463	122	22	results	result	NOUN
crl-16463	122	23	were	be	AUX
crl-16463	122	24	recorded	record	VERB
crl-16463	122	25	,	,	PUNCT
crl-16463	122	26	and	and	CCONJ
crl-16463	122	27	interpretations	interpretation	NOUN
crl-16463	122	28	were	be	AUX
crl-16463	122	29	documented	document	VERB
crl-16463	122	30	.	.	PUNCT
crl-16463	123	1	use	use	NOUN
crl-16463	123	2	of	of	ADP
crl-16463	123	3	importance	importance	NOUN
crl-16463	123	4	-	-	PUNCT
crl-16463	123	5	satisfaction	satisfaction	NOUN
crl-16463	123	6	matrices	matrix	NOUN
crl-16463	123	7	once	once	SCONJ
crl-16463	123	8	the	the	DET
crl-16463	123	9	data	datum	NOUN
crl-16463	123	10	was	be	AUX
crl-16463	123	11	coded	code	VERB
crl-16463	123	12	and	and	CCONJ
crl-16463	123	13	analyzed	analyze	VERB
crl-16463	123	14	,	,	PUNCT
crl-16463	123	15	the	the	DET
crl-16463	123	16	next	next	ADJ
crl-16463	123	17	step	step	NOUN
crl-16463	123	18	involved	involve	VERB
crl-16463	123	19	plotting	plot	VERB
crl-16463	123	20	the	the	DET
crl-16463	123	21	results	result	NOUN
crl-16463	123	22	onto	onto	ADP
crl-16463	123	23	importance	importance	NOUN
crl-16463	123	24	-	-	PUNCT
crl-16463	123	25	satisfaction	satisfaction	NOUN
crl-16463	123	26	matrices	matrix	NOUN
crl-16463	123	27	.	.	PUNCT
crl-16463	124	1	an	an	DET
crl-16463	124	2	importance	importance	NOUN
crl-16463	124	3	-	-	PUNCT
crl-16463	124	4	satisfaction	satisfaction	NOUN
crl-16463	124	5	matrix	matrix	NOUN
crl-16463	124	6	was	be	AUX
crl-16463	124	7	created	create	VERB
crl-16463	124	8	for	for	ADP
crl-16463	124	9	each	each	DET
crl-16463	124	10	significant	significant	ADJ
crl-16463	124	11	category	category	NOUN
crl-16463	124	12	in	in	ADP
crl-16463	124	13	the	the	DET
crl-16463	124	14	codebook	codebook	NOUN
crl-16463	124	15	(	(	PUNCT
crl-16463	124	16	collections	collection	NOUN
crl-16463	124	17	,	,	PUNCT
crl-16463	124	18	communication	communication	NOUN
crl-16463	124	19	,	,	PUNCT
crl-16463	124	20	hours	hour	NOUN
crl-16463	124	21	of	of	ADP
crl-16463	124	22	operation	operation	NOUN
crl-16463	124	23	,	,	PUNCT
crl-16463	124	24	personnel	personnel	NOUN
crl-16463	124	25	,	,	PUNCT
crl-16463	124	26	services	service	NOUN
crl-16463	124	27	,	,	PUNCT
crl-16463	124	28	and	and	CCONJ
crl-16463	124	29	spaces	space	NOUN
crl-16463	124	30	)	)	PUNCT
crl-16463	124	31	.	.	PUNCT
crl-16463	125	1	plotting	plot	VERB
crl-16463	125	2	the	the	DET
crl-16463	125	3	comments	comment	NOUN
crl-16463	125	4	onto	onto	ADP
crl-16463	125	5	importancesatisfaction	importancesatisfaction	NOUN
crl-16463	125	6	matrices	matrix	NOUN
crl-16463	125	7	involved	involve	VERB
crl-16463	125	8	scoring	scoring	NOUN
crl-16463	125	9	comments	comment	NOUN
crl-16463	125	10	onto	onto	ADP
crl-16463	125	11	satisfaction	satisfaction	NOUN
crl-16463	125	12	and	and	CCONJ
crl-16463	125	13	importance	importance	NOUN
crl-16463	125	14	scales	scale	NOUN
crl-16463	125	15	.	.	PUNCT
crl-16463	126	1	satisfaction	satisfaction	NOUN
crl-16463	126	2	was	be	AUX
crl-16463	126	3	scored	score	VERB
crl-16463	126	4	on	on	ADP
crl-16463	126	5	a	a	DET
crl-16463	126	6	0	0	NUM
crl-16463	126	7	to	to	PART
crl-16463	126	8	100	100	NUM
crl-16463	126	9	percent	percent	NOUN
crl-16463	126	10	scale	scale	NOUN
crl-16463	126	11	.	.	PUNCT
crl-16463	127	1	satisfaction	satisfaction	NOUN
crl-16463	127	2	values	value	NOUN
crl-16463	127	3	were	be	AUX
crl-16463	127	4	calculated	calculate	VERB
crl-16463	127	5	by	by	ADP
crl-16463	127	6	summing	sum	VERB
crl-16463	127	7	the	the	DET
crl-16463	127	8	number	number	NOUN
crl-16463	127	9	of	of	ADP
crl-16463	127	10	comments	comment	NOUN
crl-16463	127	11	in	in	ADP
crl-16463	127	12	a	a	DET
crl-16463	127	13	category	category	NOUN
crl-16463	127	14	for	for	ADP
crl-16463	127	15	a	a	DET
crl-16463	127	16	particular	particular	ADJ
crl-16463	127	17	user	user	NOUN
crl-16463	127	18	group	group	NOUN
crl-16463	127	19	or	or	CCONJ
crl-16463	127	20	discipline	discipline	NOUN
crl-16463	127	21	that	that	PRON
crl-16463	127	22	were	be	AUX
crl-16463	127	23	coded	code	VERB
crl-16463	127	24	as	as	ADP
crl-16463	127	25	being	be	AUX
crl-16463	127	26	“	"	PUNCT
crl-16463	127	27	satisfied	satisfied	ADJ
crl-16463	127	28	”	"	PUNCT
crl-16463	127	29	or	or	CCONJ
crl-16463	127	30	“	"	PUNCT
crl-16463	127	31	highly	highly	ADV
crl-16463	127	32	satisfied	satisfied	ADJ
crl-16463	127	33	”	"	PUNCT
crl-16463	127	34	and	and	CCONJ
crl-16463	127	35	converting	convert	VERB
crl-16463	127	36	that	that	DET
crl-16463	127	37	number	number	NOUN
crl-16463	127	38	to	to	ADP
crl-16463	127	39	a	a	DET
crl-16463	127	40	percentage	percentage	NOUN
crl-16463	127	41	of	of	ADP
crl-16463	127	42	the	the	DET
crl-16463	127	43	total	total	ADJ
crl-16463	127	44	number	number	NOUN
crl-16463	127	45	of	of	ADP
crl-16463	127	46	satisfaction	satisfaction	NOUN
crl-16463	127	47	comments	comment	NOUN
crl-16463	127	48	coded	code	VERB
crl-16463	127	49	in	in	ADP
crl-16463	127	50	that	that	DET
crl-16463	127	51	category	category	NOUN
crl-16463	127	52	for	for	ADP
crl-16463	127	53	that	that	DET
crl-16463	127	54	particular	particular	ADJ
crl-16463	127	55	user	user	NOUN
crl-16463	127	56	group	group	NOUN
crl-16463	127	57	or	or	CCONJ
crl-16463	127	58	discipline	discipline	NOUN
crl-16463	127	59	(	(	PUNCT
crl-16463	127	60	that	that	ADV
crl-16463	127	61	is	is	ADV
crl-16463	127	62	,	,	PUNCT
crl-16463	127	63	the	the	DET
crl-16463	127	64	total	total	ADJ
crl-16463	127	65	number	number	NOUN
crl-16463	127	66	of	of	ADP
crl-16463	127	67	“	"	PUNCT
crl-16463	127	68	unsatisfied	unsatisfie	VERB
crl-16463	127	69	,	,	PUNCT
crl-16463	127	70	”	"	PUNCT
crl-16463	127	71	“	"	PUNCT
crl-16463	127	72	satisfied	satisfied	ADJ
crl-16463	127	73	,	,	PUNCT
crl-16463	127	74	”	"	PUNCT
crl-16463	127	75	or	or	CCONJ
crl-16463	127	76	“	"	PUNCT
crl-16463	127	77	highly	highly	ADV
crl-16463	127	78	satisfied	satisfied	ADJ
crl-16463	127	79	”	"	PUNCT
crl-16463	127	80	comments	comment	NOUN
crl-16463	127	81	for	for	ADP
crl-16463	127	82	that	that	DET
crl-16463	127	83	particular	particular	ADJ
crl-16463	127	84	user	user	NOUN
crl-16463	127	85	group	group	NOUN
crl-16463	127	86	or	or	CCONJ
crl-16463	127	87	discipline	discipline	NOUN
crl-16463	127	88	)	)	PUNCT
crl-16463	127	89	.	.	PUNCT
crl-16463	128	1	importance	importance	NOUN
crl-16463	128	2	was	be	AUX
crl-16463	128	3	scored	score	VERB
crl-16463	128	4	on	on	ADP
crl-16463	128	5	a	a	DET
crl-16463	128	6	0	0	NUM
crl-16463	128	7	to	to	PART
crl-16463	128	8	40	40	NUM
crl-16463	128	9	percent	percent	NOUN
crl-16463	128	10	scale	scale	NOUN
crl-16463	128	11	.	.	PUNCT
crl-16463	129	1	since	since	SCONJ
crl-16463	129	2	no	no	DET
crl-16463	129	3	category	category	NOUN
crl-16463	129	4	comprised	comprise	VERB
crl-16463	129	5	more	more	ADJ
crl-16463	129	6	than	than	ADP
crl-16463	129	7	40	40	NUM
crl-16463	129	8	percent	percent	NOUN
crl-16463	129	9	of	of	ADP
crl-16463	129	10	the	the	DET
crl-16463	129	11	total	total	ADJ
crl-16463	129	12	number	number	NOUN
crl-16463	129	13	of	of	ADP
crl-16463	129	14	comments	comment	NOUN
crl-16463	129	15	coded	code	VERB
crl-16463	129	16	for	for	ADP
crl-16463	129	17	getting	get	VERB
crl-16463	129	18	more	more	ADJ
crl-16463	129	19	value	value	NOUN
crl-16463	129	20	from	from	ADP
crl-16463	129	21	the	the	DET
crl-16463	129	22	libqual+	libqual+	SPACE
crl-16463	129	23	®	®	NOUN
crl-16463	129	24	survey	survey	NOUN
crl-16463	129	25	805	805	NUM
crl-16463	129	26	any	any	DET
crl-16463	129	27	particular	particular	ADJ
crl-16463	129	28	user	user	NOUN
crl-16463	129	29	group	group	NOUN
crl-16463	129	30	or	or	CCONJ
crl-16463	129	31	discipline	discipline	NOUN
crl-16463	129	32	,	,	PUNCT
crl-16463	129	33	40	40	NUM
crl-16463	129	34	percent	percent	NOUN
crl-16463	129	35	was	be	AUX
crl-16463	129	36	selected	select	VERB
crl-16463	129	37	as	as	ADP
crl-16463	129	38	the	the	DET
crl-16463	129	39	upper	upper	ADJ
crl-16463	129	40	bound	bound	NOUN
crl-16463	129	41	.	.	PUNCT
crl-16463	130	1	importance	importance	NOUN
crl-16463	130	2	values	value	NOUN
crl-16463	130	3	were	be	AUX
crl-16463	130	4	calculated	calculate	VERB
crl-16463	130	5	by	by	ADP
crl-16463	130	6	taking	take	VERB
crl-16463	130	7	the	the	DET
crl-16463	130	8	number	number	NOUN
crl-16463	130	9	of	of	ADP
crl-16463	130	10	comments	comment	NOUN
crl-16463	130	11	coded	code	VERB
crl-16463	130	12	for	for	ADP
crl-16463	130	13	a	a	DET
crl-16463	130	14	category	category	NOUN
crl-16463	130	15	for	for	ADP
crl-16463	130	16	a	a	DET
crl-16463	130	17	particular	particular	ADJ
crl-16463	130	18	user	user	NOUN
crl-16463	130	19	group	group	NOUN
crl-16463	130	20	or	or	CCONJ
crl-16463	130	21	discipline	discipline	NOUN
crl-16463	130	22	and	and	CCONJ
crl-16463	130	23	converting	convert	VERB
crl-16463	130	24	that	that	DET
crl-16463	130	25	number	number	NOUN
crl-16463	130	26	to	to	ADP
crl-16463	130	27	a	a	DET
crl-16463	130	28	percentage	percentage	NOUN
crl-16463	130	29	of	of	ADP
crl-16463	130	30	the	the	DET
crl-16463	130	31	total	total	ADJ
crl-16463	130	32	number	number	NOUN
crl-16463	130	33	of	of	ADP
crl-16463	130	34	comments	comment	NOUN
crl-16463	130	35	received	receive	VERB
crl-16463	130	36	for	for	ADP
crl-16463	130	37	that	that	DET
crl-16463	130	38	particular	particular	ADJ
crl-16463	130	39	user	user	NOUN
crl-16463	130	40	group	group	NOUN
crl-16463	130	41	or	or	CCONJ
crl-16463	130	42	discipline	discipline	NOUN
crl-16463	130	43	.	.	PUNCT
crl-16463	131	1	calculation	calculation	NOUN
crl-16463	131	2	of	of	ADP
crl-16463	131	3	importance	importance	NOUN
crl-16463	131	4	scores	score	NOUN
crl-16463	131	5	in	in	ADP
crl-16463	131	6	this	this	DET
crl-16463	131	7	manner	manner	NOUN
crl-16463	131	8	was	be	AUX
crl-16463	131	9	based	base	VERB
crl-16463	131	10	on	on	ADP
crl-16463	131	11	the	the	DET
crl-16463	131	12	premise	premise	NOUN
crl-16463	131	13	that	that	SCONJ
crl-16463	131	14	the	the	PRON
crl-16463	131	15	greater	great	ADJ
crl-16463	131	16	the	the	DET
crl-16463	131	17	number	number	NOUN
crl-16463	131	18	of	of	ADP
crl-16463	131	19	comments	comment	NOUN
crl-16463	131	20	made	make	VERB
crl-16463	131	21	by	by	ADP
crl-16463	131	22	a	a	DET
crl-16463	131	23	user	user	NOUN
crl-16463	131	24	group	group	NOUN
crl-16463	131	25	or	or	CCONJ
crl-16463	131	26	discipline	discipline	NOUN
crl-16463	131	27	on	on	ADP
crl-16463	131	28	a	a	DET
crl-16463	131	29	particular	particular	ADJ
crl-16463	131	30	category	category	NOUN
crl-16463	131	31	,	,	PUNCT
crl-16463	131	32	the	the	PRON
crl-16463	131	33	higher	high	ADJ
crl-16463	131	34	the	the	DET
crl-16463	131	35	importance	importance	NOUN
crl-16463	131	36	of	of	ADP
crl-16463	131	37	that	that	DET
crl-16463	131	38	category	category	NOUN
crl-16463	131	39	to	to	ADP
crl-16463	131	40	that	that	DET
crl-16463	131	41	particular	particular	ADJ
crl-16463	131	42	user	user	NOUN
crl-16463	131	43	group	group	NOUN
crl-16463	131	44	or	or	CCONJ
crl-16463	131	45	discipline	discipline	NOUN
crl-16463	131	46	.	.	PUNCT
crl-16463	132	1	findings	finding	NOUN
crl-16463	132	2	since	since	SCONJ
crl-16463	132	3	the	the	DET
crl-16463	132	4	purpose	purpose	NOUN
crl-16463	132	5	of	of	ADP
crl-16463	132	6	this	this	DET
crl-16463	132	7	paper	paper	NOUN
crl-16463	132	8	is	be	AUX
crl-16463	132	9	not	not	PART
crl-16463	132	10	to	to	PART
crl-16463	132	11	communicate	communicate	VERB
crl-16463	132	12	the	the	DET
crl-16463	132	13	results	result	NOUN
crl-16463	132	14	of	of	ADP
crl-16463	132	15	the	the	DET
crl-16463	132	16	qualitative	qualitative	ADJ
crl-16463	132	17	analysis	analysis	NOUN
crl-16463	132	18	of	of	ADP
crl-16463	132	19	the	the	DET
crl-16463	132	20	mcmaster	mcmaster	NOUN
crl-16463	132	21	libqual+	libqual+	PRON
crl-16463	133	1	survey	survey	NOUN
crl-16463	133	2	per	per	X
crl-16463	133	3	se	se	X
crl-16463	133	4	,	,	PUNCT
crl-16463	133	5	but	but	CCONJ
crl-16463	133	6	rather	rather	ADV
crl-16463	133	7	to	to	PART
crl-16463	133	8	communicate	communicate	VERB
crl-16463	133	9	the	the	DET
crl-16463	133	10	merit	merit	NOUN
crl-16463	133	11	of	of	ADP
crl-16463	133	12	conducting	conduct	VERB
crl-16463	133	13	a	a	DET
crl-16463	133	14	qualitative	qualitative	ADJ
crl-16463	133	15	analysis	analysis	NOUN
crl-16463	133	16	and	and	CCONJ
crl-16463	133	17	using	use	VERB
crl-16463	133	18	important	important	ADJ
crl-16463	133	19	-	-	PUNCT
crl-16463	133	20	satisfaction	satisfaction	NOUN
crl-16463	133	21	matrices	matrix	NOUN
crl-16463	133	22	to	to	PART
crl-16463	133	23	assess	assess	VERB
crl-16463	133	24	library	library	NOUN
crl-16463	133	25	patron	patron	NOUN
crl-16463	133	26	comments	comment	NOUN
crl-16463	133	27	,	,	PUNCT
crl-16463	133	28	only	only	ADV
crl-16463	133	29	a	a	DET
crl-16463	133	30	subset	subset	NOUN
crl-16463	133	31	of	of	ADP
crl-16463	133	32	high	high	ADJ
crl-16463	133	33	-	-	PUNCT
crl-16463	133	34	level	level	NOUN
crl-16463	133	35	findings	finding	NOUN
crl-16463	133	36	from	from	ADP
crl-16463	133	37	the	the	DET
crl-16463	133	38	mcmaster	mcmaster	NOUN
crl-16463	133	39	case	case	NOUN
crl-16463	133	40	study	study	NOUN
crl-16463	133	41	are	be	AUX
crl-16463	133	42	reported	report	VERB
crl-16463	133	43	here	here	ADV
crl-16463	133	44	as	as	ADP
crl-16463	133	45	a	a	DET
crl-16463	133	46	means	mean	NOUN
crl-16463	133	47	to	to	PART
crl-16463	133	48	showcase	showcase	VERB
crl-16463	133	49	the	the	DET
crl-16463	133	50	extent	extent	NOUN
crl-16463	133	51	to	to	PART
crl-16463	133	52	which	which	PRON
crl-16463	133	53	a	a	DET
crl-16463	133	54	qualitative	qualitative	ADJ
crl-16463	133	55	analysis	analysis	NOUN
crl-16463	133	56	of	of	ADP
crl-16463	133	57	libqual+	libqual+	NOUN
crl-16463	133	58	comments	comment	NOUN
crl-16463	133	59	and	and	CCONJ
crl-16463	133	60	importance	importance	NOUN
crl-16463	133	61	-	-	PUNCT
crl-16463	133	62	satisfaction	satisfaction	NOUN
crl-16463	133	63	matrices	matrix	NOUN
crl-16463	133	64	are	be	AUX
crl-16463	133	65	useful	useful	ADJ
crl-16463	133	66	.	.	PUNCT
crl-16463	134	1	faculty	faculty	NOUN
crl-16463	134	2	valued	value	VERB
crl-16463	134	3	library	library	NOUN
crl-16463	134	4	collections	collection	NOUN
crl-16463	134	5	the	the	DET
crl-16463	134	6	most	most	ADJ
crl-16463	134	7	,	,	PUNCT
crl-16463	134	8	as	as	SCONJ
crl-16463	134	9	the	the	DET
crl-16463	134	10	majority	majority	NOUN
crl-16463	134	11	of	of	ADP
crl-16463	134	12	comments	comment	NOUN
crl-16463	134	13	made	make	VERB
crl-16463	134	14	by	by	ADP
crl-16463	134	15	this	this	DET
crl-16463	134	16	group	group	NOUN
crl-16463	134	17	was	be	AUX
crl-16463	134	18	about	about	ADP
crl-16463	134	19	the	the	DET
crl-16463	134	20	collections	collection	NOUN
crl-16463	134	21	.	.	PUNCT
crl-16463	135	1	most	most	ADJ
crl-16463	135	2	comments	comment	NOUN
crl-16463	135	3	about	about	ADP
crl-16463	135	4	the	the	DET
crl-16463	135	5	collections	collection	NOUN
crl-16463	135	6	were	be	AUX
crl-16463	135	7	primarily	primarily	ADV
crl-16463	135	8	about	about	ADP
crl-16463	135	9	access	access	NOUN
crl-16463	135	10	and	and	CCONJ
crl-16463	135	11	quantity	quantity	NOUN
crl-16463	135	12	concerns	concern	NOUN
crl-16463	135	13	.	.	PUNCT
crl-16463	136	1	faculty	faculty	NOUN
crl-16463	136	2	voiced	voice	VERB
crl-16463	136	3	displeasure	displeasure	NOUN
crl-16463	136	4	finding	finding	NOUN
crl-16463	136	5	and	and	CCONJ
crl-16463	136	6	keeping	keep	VERB
crl-16463	136	7	track	track	NOUN
crl-16463	136	8	of	of	ADP
crl-16463	136	9	library	library	NOUN
crl-16463	136	10	information	information	NOUN
crl-16463	136	11	resources	resource	NOUN
crl-16463	136	12	.	.	PUNCT
crl-16463	137	1	faculty	faculty	NOUN
crl-16463	137	2	placed	place	VERB
crl-16463	137	3	a	a	DET
crl-16463	137	4	high	high	ADJ
crl-16463	137	5	value	value	NOUN
crl-16463	137	6	on	on	ADP
crl-16463	137	7	,	,	PUNCT
crl-16463	137	8	and	and	CCONJ
crl-16463	137	9	appreciated	appreciate	VERB
crl-16463	137	10	,	,	PUNCT
crl-16463	137	11	librarians	librarian	NOUN
crl-16463	137	12	and	and	CCONJ
crl-16463	137	13	library	library	NOUN
crl-16463	137	14	staff	staff	NOUN
crl-16463	137	15	.	.	PUNCT
crl-16463	138	1	in	in	ADP
crl-16463	138	2	terms	term	NOUN
crl-16463	138	3	of	of	ADP
crl-16463	138	4	library	library	NOUN
crl-16463	138	5	spaces	space	NOUN
crl-16463	138	6	,	,	PUNCT
crl-16463	138	7	many	many	ADJ
crl-16463	138	8	comments	comment	NOUN
crl-16463	138	9	reflected	reflect	VERB
crl-16463	138	10	a	a	DET
crl-16463	138	11	view	view	NOUN
crl-16463	138	12	that	that	SCONJ
crl-16463	138	13	the	the	DET
crl-16463	138	14	library	library	NOUN
crl-16463	138	15	should	should	AUX
crl-16463	138	16	be	be	AUX
crl-16463	138	17	a	a	DET
crl-16463	138	18	place	place	NOUN
crl-16463	138	19	to	to	PART
crl-16463	138	20	work	work	VERB
crl-16463	138	21	and	and	CCONJ
crl-16463	138	22	not	not	PART
crl-16463	138	23	socialize	socialize	VERB
crl-16463	138	24	.	.	PUNCT
crl-16463	139	1	in	in	ADP
crl-16463	139	2	general	general	ADJ
crl-16463	139	3	,	,	PUNCT
crl-16463	139	4	faculty	faculty	NOUN
crl-16463	139	5	were	be	AUX
crl-16463	139	6	not	not	PART
crl-16463	139	7	happy	happy	ADJ
crl-16463	139	8	with	with	ADP
crl-16463	139	9	the	the	DET
crl-16463	139	10	recent	recent	ADJ
crl-16463	139	11	trend	trend	NOUN
crl-16463	139	12	to	to	ADP
crl-16463	139	13	increasing	increase	VERB
crl-16463	139	14	group	group	NOUN
crl-16463	139	15	work	work	NOUN
crl-16463	139	16	areas	area	NOUN
crl-16463	139	17	with	with	ADP
crl-16463	139	18	relaxed	relaxed	ADJ
crl-16463	139	19	food	food	NOUN
crl-16463	139	20	and	and	CCONJ
crl-16463	139	21	drink	drink	VERB
crl-16463	139	22	policies	policy	NOUN
crl-16463	139	23	at	at	ADP
crl-16463	139	24	the	the	DET
crl-16463	139	25	expense	expense	NOUN
crl-16463	139	26	of	of	ADP
crl-16463	139	27	individual	individual	ADJ
crl-16463	139	28	quiet	quiet	ADJ
crl-16463	139	29	study	study	NOUN
crl-16463	139	30	areas	area	NOUN
crl-16463	139	31	.	.	PUNCT
crl-16463	140	1	graduate	graduate	NOUN
crl-16463	140	2	students	student	NOUN
crl-16463	140	3	valued	value	VERB
crl-16463	140	4	library	library	NOUN
crl-16463	140	5	collections	collection	NOUN
crl-16463	140	6	the	the	DET
crl-16463	140	7	most	most	ADV
crl-16463	140	8	,	,	PUNCT
crl-16463	140	9	as	as	SCONJ
crl-16463	140	10	comments	comment	NOUN
crl-16463	140	11	made	make	VERB
crl-16463	140	12	by	by	ADP
crl-16463	140	13	this	this	DET
crl-16463	140	14	group	group	NOUN
crl-16463	140	15	were	be	AUX
crl-16463	140	16	predominantly	predominantly	ADV
crl-16463	140	17	about	about	ADP
crl-16463	140	18	the	the	DET
crl-16463	140	19	collections	collection	NOUN
crl-16463	140	20	.	.	PUNCT
crl-16463	141	1	however	however	ADV
crl-16463	141	2	,	,	PUNCT
crl-16463	141	3	like	like	ADP
crl-16463	141	4	faculty	faculty	NOUN
crl-16463	141	5	,	,	PUNCT
crl-16463	141	6	most	most	ADJ
crl-16463	141	7	comments	comment	NOUN
crl-16463	141	8	about	about	ADP
crl-16463	141	9	the	the	DET
crl-16463	141	10	collections	collection	NOUN
crl-16463	141	11	were	be	AUX
crl-16463	141	12	primarily	primarily	ADV
crl-16463	141	13	about	about	ADP
crl-16463	141	14	access	access	NOUN
crl-16463	141	15	and	and	CCONJ
crl-16463	141	16	quantity	quantity	NOUN
crl-16463	141	17	concerns	concern	NOUN
crl-16463	141	18	.	.	PUNCT
crl-16463	142	1	graduate	graduate	NOUN
crl-16463	142	2	students	student	NOUN
crl-16463	142	3	found	find	VERB
crl-16463	142	4	the	the	DET
crl-16463	142	5	library	library	NOUN
crl-16463	142	6	website	website	NOUN
crl-16463	142	7	cumbersome	cumbersome	ADJ
crl-16463	142	8	to	to	PART
crl-16463	142	9	use	use	VERB
crl-16463	142	10	.	.	PUNCT
crl-16463	143	1	graduate	graduate	NOUN
crl-16463	143	2	students	student	NOUN
crl-16463	143	3	valued	value	VERB
crl-16463	143	4	library	library	NOUN
crl-16463	143	5	personnel	personnel	NOUN
crl-16463	143	6	.	.	PUNCT
crl-16463	144	1	with	with	ADP
crl-16463	144	2	respect	respect	NOUN
crl-16463	144	3	to	to	ADP
crl-16463	144	4	library	library	PROPN
crl-16463	144	5	spaces	space	NOUN
crl-16463	144	6	,	,	PUNCT
crl-16463	144	7	about	about	ADV
crl-16463	144	8	twice	twice	DET
crl-16463	144	9	as	as	ADV
crl-16463	144	10	many	many	ADJ
crl-16463	144	11	negative	negative	ADJ
crl-16463	144	12	as	as	SCONJ
crl-16463	144	13	positive	positive	ADJ
crl-16463	144	14	comments	comment	NOUN
crl-16463	144	15	were	be	AUX
crl-16463	144	16	received	receive	VERB
crl-16463	144	17	.	.	PUNCT
crl-16463	145	1	areas	area	NOUN
crl-16463	145	2	of	of	ADP
crl-16463	145	3	concern	concern	NOUN
crl-16463	145	4	were	be	AUX
crl-16463	145	5	too	too	ADV
crl-16463	145	6	much	much	ADJ
crl-16463	145	7	noise	noise	NOUN
crl-16463	145	8	and	and	CCONJ
crl-16463	145	9	a	a	DET
crl-16463	145	10	lack	lack	NOUN
crl-16463	145	11	of	of	ADP
crl-16463	145	12	individual	individual	ADJ
crl-16463	145	13	study	study	NOUN
crl-16463	145	14	space	space	NOUN
crl-16463	145	15	.	.	PUNCT
crl-16463	146	1	positive	positive	ADJ
crl-16463	146	2	comments	comment	NOUN
crl-16463	146	3	reflected	reflect	VERB
crl-16463	146	4	the	the	DET
crl-16463	146	5	value	value	NOUN
crl-16463	146	6	that	that	PRON
crl-16463	146	7	graduate	graduate	NOUN
crl-16463	146	8	students	student	NOUN
crl-16463	146	9	have	have	VERB
crl-16463	146	10	toward	toward	ADP
crl-16463	146	11	the	the	DET
crl-16463	146	12	library	library	NOUN
crl-16463	146	13	as	as	ADP
crl-16463	146	14	a	a	DET
crl-16463	146	15	place	place	NOUN
crl-16463	146	16	to	to	PART
crl-16463	146	17	work	work	VERB
crl-16463	146	18	.	.	PUNCT
crl-16463	147	1	undergraduate	undergraduate	ADJ
crl-16463	147	2	students	student	NOUN
crl-16463	147	3	valued	value	VERB
crl-16463	147	4	library	library	NOUN
crl-16463	147	5	services	service	NOUN
crl-16463	147	6	and	and	CCONJ
crl-16463	147	7	spaces	space	VERB
crl-16463	147	8	the	the	DET
crl-16463	147	9	most	most	ADV
crl-16463	147	10	.	.	PUNCT
crl-16463	148	1	with	with	ADP
crl-16463	148	2	respect	respect	NOUN
crl-16463	148	3	to	to	ADP
crl-16463	148	4	library	library	NOUN
crl-16463	148	5	services	service	NOUN
crl-16463	148	6	,	,	PUNCT
crl-16463	148	7	many	many	ADJ
crl-16463	148	8	comments	comment	NOUN
crl-16463	148	9	were	be	AUX
crl-16463	148	10	about	about	ADP
crl-16463	148	11	needed	need	VERB
crl-16463	148	12	improvements	improvement	NOUN
crl-16463	148	13	in	in	ADP
crl-16463	148	14	the	the	DET
crl-16463	148	15	physical	physical	ADJ
crl-16463	148	16	services	service	NOUN
crl-16463	148	17	the	the	DET
crl-16463	148	18	library	library	NOUN
crl-16463	148	19	provides	provide	VERB
crl-16463	148	20	:	:	PUNCT
crl-16463	148	21	wireless	wireless	ADJ
crl-16463	148	22	internet	internet	NOUN
crl-16463	148	23	connection	connection	NOUN
crl-16463	148	24	,	,	PUNCT
crl-16463	148	25	study	study	NOUN
crl-16463	148	26	space	space	NOUN
crl-16463	148	27	,	,	PUNCT
crl-16463	148	28	electrical	electrical	ADJ
crl-16463	148	29	outlets	outlet	NOUN
crl-16463	148	30	,	,	PUNCT
crl-16463	148	31	computers	computer	NOUN
crl-16463	148	32	,	,	PUNCT
crl-16463	148	33	printing	print	VERB
crl-16463	148	34	.	.	PUNCT
crl-16463	149	1	main	main	ADJ
crl-16463	149	2	concerns	concern	NOUN
crl-16463	149	3	were	be	AUX
crl-16463	149	4	about	about	ADP
crl-16463	149	5	the	the	DET
crl-16463	149	6	amount	amount	NOUN
crl-16463	149	7	of	of	ADP
crl-16463	149	8	study	study	NOUN
crl-16463	149	9	space	space	NOUN
crl-16463	149	10	,	,	PUNCT
crl-16463	149	11	in	in	ADP
crl-16463	149	12	particular	particular	ADJ
crl-16463	149	13	individual	individual	ADJ
crl-16463	149	14	study	study	NOUN
crl-16463	149	15	space	space	NOUN
crl-16463	149	16	(	(	PUNCT
crl-16463	149	17	more	more	ADV
crl-16463	149	18	is	be	AUX
crl-16463	149	19	needed	need	VERB
crl-16463	149	20	)	)	PUNCT
crl-16463	149	21	and	and	CCONJ
crl-16463	149	22	noise	noise	NOUN
crl-16463	149	23	issues	issue	NOUN
crl-16463	149	24	(	(	PUNCT
crl-16463	149	25	quiet	quiet	ADJ
crl-16463	149	26	areas	area	NOUN
crl-16463	149	27	not	not	PART
crl-16463	149	28	quiet	quiet	ADJ
crl-16463	149	29	;	;	PUNCT
crl-16463	149	30	they	they	PRON
crl-16463	149	31	should	should	AUX
crl-16463	149	32	be	be	AUX
crl-16463	149	33	monitored	monitor	VERB
crl-16463	149	34	or	or	CCONJ
crl-16463	149	35	redesigned	redesign	VERB
crl-16463	149	36	)	)	PUNCT
crl-16463	149	37	.	.	PUNCT
crl-16463	150	1	undergraduates	undergraduate	NOUN
crl-16463	150	2	stated	state	VERB
crl-16463	150	3	that	that	SCONJ
crl-16463	150	4	existing	exist	VERB
crl-16463	150	5	spaces	space	NOUN
crl-16463	150	6	need	need	VERB
crl-16463	150	7	to	to	PART
crl-16463	150	8	be	be	AUX
crl-16463	150	9	updated	update	VERB
crl-16463	150	10	and	and	CCONJ
crl-16463	150	11	refurbished	refurbish	VERB
crl-16463	150	12	with	with	ADP
crl-16463	150	13	new	new	ADJ
crl-16463	150	14	furniture	furniture	NOUN
crl-16463	150	15	,	,	PUNCT
crl-16463	150	16	more	more	ADV
crl-16463	150	17	comfortable	comfortable	ADJ
crl-16463	150	18	chairs	chair	NOUN
crl-16463	150	19	,	,	PUNCT
crl-16463	150	20	and	and	CCONJ
crl-16463	150	21	improved	improve	VERB
crl-16463	150	22	lighting	lighting	NOUN
crl-16463	150	23	.	.	PUNCT
crl-16463	151	1	positive	positive	ADJ
crl-16463	151	2	comments	comment	NOUN
crl-16463	151	3	reflected	reflect	VERB
crl-16463	151	4	the	the	DET
crl-16463	151	5	value	value	NOUN
crl-16463	151	6	that	that	PRON
crl-16463	151	7	undergraduate	undergraduate	ADJ
crl-16463	151	8	students	student	NOUN
crl-16463	151	9	place	place	VERB
crl-16463	151	10	on	on	ADP
crl-16463	151	11	the	the	DET
crl-16463	151	12	library	library	NOUN
crl-16463	151	13	as	as	ADP
crl-16463	151	14	a	a	DET
crl-16463	151	15	place	place	NOUN
crl-16463	151	16	to	to	PART
crl-16463	151	17	work	work	VERB
crl-16463	151	18	.	.	PUNCT
crl-16463	152	1	overall	overall	INTJ
crl-16463	152	2	,	,	PUNCT
crl-16463	152	3	not	not	PART
crl-16463	152	4	many	many	ADJ
crl-16463	152	5	comments	comment	NOUN
crl-16463	152	6	were	be	AUX
crl-16463	152	7	made	make	VERB
crl-16463	152	8	by	by	ADP
crl-16463	152	9	this	this	DET
crl-16463	152	10	user	user	NOUN
crl-16463	152	11	group	group	NOUN
crl-16463	152	12	about	about	ADP
crl-16463	152	13	the	the	DET
crl-16463	152	14	collections	collection	NOUN
crl-16463	152	15	.	.	PUNCT
crl-16463	153	1	undergraduates	undergraduate	NOUN
crl-16463	153	2	expressed	express	VERB
crl-16463	153	3	concern	concern	NOUN
crl-16463	153	4	over	over	ADP
crl-16463	153	5	accessing	access	VERB
crl-16463	153	6	and	and	CCONJ
crl-16463	153	7	finding	find	VERB
crl-16463	153	8	library	library	NOUN
crl-16463	153	9	resources	resource	NOUN
crl-16463	153	10	.	.	PUNCT
crl-16463	154	1	in	in	ADP
crl-16463	154	2	response	response	NOUN
crl-16463	154	3	,	,	PUNCT
crl-16463	154	4	they	they	PRON
crl-16463	154	5	tend	tend	VERB
crl-16463	154	6	to	to	PART
crl-16463	154	7	use	use	VERB
crl-16463	154	8	google	google	PROPN
crl-16463	154	9	scholar	scholar	NOUN
crl-16463	154	10	out	out	ADP
crl-16463	154	11	of	of	ADP
crl-16463	154	12	frustration	frustration	NOUN
crl-16463	154	13	.	.	PUNCT
crl-16463	155	1	undergraduates	undergraduate	NOUN
crl-16463	155	2	were	be	AUX
crl-16463	155	3	less	less	ADV
crl-16463	155	4	appreciative	appreciative	ADJ
crl-16463	155	5	of	of	ADP
crl-16463	155	6	library	library	NOUN
crl-16463	155	7	personnel	personnel	NOUN
crl-16463	155	8	.	.	PUNCT
crl-16463	156	1	the	the	DET
crl-16463	156	2	above	above	ADJ
crl-16463	156	3	findings	finding	NOUN
crl-16463	156	4	were	be	AUX
crl-16463	156	5	plotted	plot	VERB
crl-16463	156	6	on	on	ADP
crl-16463	156	7	an	an	DET
crl-16463	156	8	importance	importance	NOUN
crl-16463	156	9	-	-	PUNCT
crl-16463	156	10	satisfaction	satisfaction	NOUN
crl-16463	156	11	matrix	matrix	NOUN
crl-16463	156	12	(	(	PUNCT
crl-16463	156	13	see	see	VERB
crl-16463	156	14	figure	figure	NOUN
crl-16463	156	15	2	2	NUM
crl-16463	156	16	)	)	PUNCT
crl-16463	156	17	.	.	PUNCT
crl-16463	157	1	plotting	plot	VERB
crl-16463	157	2	the	the	DET
crl-16463	157	3	results	result	NOUN
crl-16463	157	4	onto	onto	ADP
crl-16463	157	5	an	an	DET
crl-16463	157	6	importance	importance	NOUN
crl-16463	157	7	-	-	PUNCT
crl-16463	157	8	satisfaction	satisfaction	NOUN
crl-16463	157	9	matrix	matrix	NOUN
crl-16463	157	10	led	lead	VERB
crl-16463	157	11	to	to	ADP
crl-16463	157	12	the	the	DET
crl-16463	157	13	identification	identification	NOUN
crl-16463	157	14	of	of	ADP
crl-16463	157	15	key	key	ADJ
crl-16463	157	16	recommendations	recommendation	NOUN
crl-16463	157	17	to	to	ADP
crl-16463	157	18	management	management	NOUN
crl-16463	157	19	.	.	PUNCT
crl-16463	158	1	first	first	ADV
crl-16463	158	2	,	,	PUNCT
crl-16463	158	3	items	item	NOUN
crl-16463	158	4	in	in	ADP
crl-16463	158	5	the	the	DET
crl-16463	158	6	upper	upper	ADJ
crl-16463	158	7	left	left	ADV
crl-16463	158	8	-	-	PUNCT
crl-16463	158	9	most	most	ADV
crl-16463	158	10	quadrant	quadrant	ADJ
crl-16463	158	11	were	be	AUX
crl-16463	158	12	identified	identify	VERB
crl-16463	158	13	as	as	ADP
crl-16463	158	14	needing	need	VERB
crl-16463	158	15	immediate	immediate	ADJ
crl-16463	158	16	attention	attention	NOUN
crl-16463	158	17	(	(	PUNCT
crl-16463	158	18	these	these	PRON
crl-16463	158	19	were	be	AUX
crl-16463	158	20	:	:	PUNCT
crl-16463	158	21	collections	collection	NOUN
crl-16463	158	22	for	for	ADP
crl-16463	158	23	faculty	faculty	NOUN
crl-16463	158	24	and	and	CCONJ
crl-16463	158	25	graduate	graduate	NOUN
crl-16463	158	26	students	student	NOUN
crl-16463	158	27	and	and	CCONJ
crl-16463	158	28	spaces	space	NOUN
crl-16463	158	29	for	for	ADP
crl-16463	158	30	undergraduates	undergraduate	NOUN
crl-16463	158	31	)	)	PUNCT
crl-16463	158	32	.	.	PUNCT
crl-16463	159	1	as	as	SCONJ
crl-16463	159	2	described	describe	VERB
crl-16463	159	3	above	above	ADV
crl-16463	159	4	,	,	PUNCT
crl-16463	159	5	activities	activity	NOUN
crl-16463	159	6	identified	identify	VERB
crl-16463	159	7	in	in	ADP
crl-16463	159	8	this	this	DET
crl-16463	159	9	area	area	NOUN
crl-16463	159	10	have	have	VERB
crl-16463	159	11	the	the	DET
crl-16463	159	12	potential	potential	NOUN
crl-16463	159	13	to	to	PART
crl-16463	159	14	alienate	alienate	VERB
crl-16463	159	15	customers	customer	NOUN
crl-16463	159	16	.	.	PUNCT
crl-16463	160	1	based	base	VERB
crl-16463	160	2	on	on	ADP
crl-16463	160	3	this	this	PRON
crl-16463	160	4	,	,	PUNCT
crl-16463	160	5	the	the	DET
crl-16463	160	6	following	follow	VERB
crl-16463	160	7	two	two	NUM
crl-16463	160	8	recommendations	recommendation	NOUN
crl-16463	160	9	were	be	AUX
crl-16463	160	10	suggested	suggest	VERB
crl-16463	160	11	:	:	PUNCT
crl-16463	160	12	806	806	NUM
crl-16463	160	13	college	college	PROPN
crl-16463	160	14	&	&	CCONJ
crl-16463	160	15	research	research	PROPN
crl-16463	160	16	libraries	library	NOUN
crl-16463	160	17	september	september	PROPN
crl-16463	160	18	2015	2015	NUM
crl-16463	160	19	•	•	NUM
crl-16463	160	20	recommendation	recommendation	NOUN
crl-16463	160	21	#	#	SYM
crl-16463	160	22	1	1	NUM
crl-16463	160	23	:	:	PUNCT
crl-16463	160	24	upgrade	upgrade	VERB
crl-16463	160	25	the	the	DET
crl-16463	160	26	library	library	NOUN
crl-16463	160	27	collections	collection	NOUN
crl-16463	160	28	for	for	ADP
crl-16463	160	29	faculty	faculty	NOUN
crl-16463	160	30	and	and	CCONJ
crl-16463	160	31	graduate	graduate	ADJ
crl-16463	160	32	students	student	NOUN
crl-16463	160	33	in	in	ADP
crl-16463	160	34	terms	term	NOUN
crl-16463	160	35	of	of	ADP
crl-16463	160	36	improvements	improvement	NOUN
crl-16463	160	37	in	in	ADP
crl-16463	160	38	:	:	PUNCT
crl-16463	160	39	1	1	NUM
crl-16463	160	40	)	)	PUNCT
crl-16463	160	41	access	access	NOUN
crl-16463	160	42	to	to	ADP
crl-16463	160	43	the	the	DET
crl-16463	160	44	collections	collection	NOUN
crl-16463	160	45	and	and	CCONJ
crl-16463	160	46	2	2	X
crl-16463	160	47	)	)	PUNCT
crl-16463	160	48	the	the	DET
crl-16463	160	49	quantity	quantity	NOUN
crl-16463	160	50	and	and	CCONJ
crl-16463	160	51	quality	quality	NOUN
crl-16463	160	52	of	of	ADP
crl-16463	160	53	the	the	DET
crl-16463	160	54	collections	collection	NOUN
crl-16463	160	55	.	.	PUNCT
crl-16463	161	1	improvements	improvement	NOUN
crl-16463	161	2	in	in	ADP
crl-16463	161	3	access	access	NOUN
crl-16463	161	4	could	could	AUX
crl-16463	161	5	be	be	AUX
crl-16463	161	6	facilitated	facilitate	VERB
crl-16463	161	7	through	through	ADP
crl-16463	161	8	the	the	DET
crl-16463	161	9	development	development	NOUN
crl-16463	161	10	of	of	ADP
crl-16463	161	11	more	more	ADV
crl-16463	161	12	intuitive	intuitive	ADJ
crl-16463	161	13	and	and	CCONJ
crl-16463	161	14	easy	easy	ADJ
crl-16463	161	15	-	-	PUNCT
crl-16463	161	16	to	to	PART
crl-16463	161	17	-	-	PUNCT
crl-16463	161	18	use	use	VERB
crl-16463	161	19	interfaces	interface	NOUN
crl-16463	161	20	to	to	ADP
crl-16463	161	21	the	the	DET
crl-16463	161	22	library	library	NOUN
crl-16463	161	23	catalogue	catalogue	NOUN
crl-16463	161	24	and	and	CCONJ
crl-16463	161	25	website	website	NOUN
crl-16463	161	26	.	.	PUNCT
crl-16463	162	1	improvements	improvement	NOUN
crl-16463	162	2	in	in	ADP
crl-16463	162	3	quantity	quantity	NOUN
crl-16463	162	4	and	and	CCONJ
crl-16463	162	5	quality	quality	NOUN
crl-16463	162	6	could	could	AUX
crl-16463	162	7	be	be	AUX
crl-16463	162	8	accomplished	accomplish	VERB
crl-16463	162	9	by	by	ADP
crl-16463	162	10	purchasing	purchase	VERB
crl-16463	162	11	additional	additional	ADJ
crl-16463	162	12	back	back	ADJ
crl-16463	162	13	files	file	NOUN
crl-16463	162	14	to	to	PART
crl-16463	162	15	provide	provide	VERB
crl-16463	162	16	library	library	NOUN
crl-16463	162	17	patrons	patron	NOUN
crl-16463	162	18	with	with	ADP
crl-16463	162	19	more	more	ADV
crl-16463	162	20	comprehensive	comprehensive	ADJ
crl-16463	162	21	and	and	CCONJ
crl-16463	162	22	perpetual	perpetual	ADJ
crl-16463	162	23	access	access	NOUN
crl-16463	162	24	to	to	ADP
crl-16463	162	25	scholarly	scholarly	ADJ
crl-16463	162	26	library	library	NOUN
crl-16463	162	27	materials	material	NOUN
crl-16463	162	28	.	.	PUNCT
crl-16463	163	1	•	•	PROPN
crl-16463	163	2	recommendation	recommendation	NOUN
crl-16463	163	3	#	#	SYM
crl-16463	163	4	2	2	NUM
crl-16463	163	5	:	:	PUNCT
crl-16463	163	6	address	address	NOUN
crl-16463	163	7	undergraduate	undergraduate	ADJ
crl-16463	163	8	concerns	concern	NOUN
crl-16463	163	9	with	with	ADP
crl-16463	163	10	physical	physical	ADJ
crl-16463	163	11	library	library	NOUN
crl-16463	163	12	services	service	NOUN
crl-16463	163	13	and	and	CCONJ
crl-16463	163	14	the	the	DET
crl-16463	163	15	physical	physical	ADJ
crl-16463	163	16	library	library	NOUN
crl-16463	163	17	space	space	NOUN
crl-16463	163	18	.	.	PUNCT
crl-16463	164	1	facilitating	facilitate	VERB
crl-16463	164	2	improvements	improvement	NOUN
crl-16463	164	3	in	in	ADP
crl-16463	164	4	wireless	wireless	ADJ
crl-16463	164	5	internet	internet	NOUN
crl-16463	164	6	access	access	NOUN
crl-16463	164	7	within	within	ADP
crl-16463	164	8	the	the	DET
crl-16463	164	9	library	library	NOUN
crl-16463	164	10	and	and	CCONJ
crl-16463	164	11	improved	improve	VERB
crl-16463	164	12	remote	remote	ADJ
crl-16463	164	13	access	access	NOUN
crl-16463	164	14	from	from	ADP
crl-16463	164	15	home	home	NOUN
crl-16463	164	16	will	will	AUX
crl-16463	164	17	go	go	VERB
crl-16463	164	18	a	a	DET
crl-16463	164	19	long	long	ADJ
crl-16463	164	20	way	way	NOUN
crl-16463	164	21	in	in	ADP
crl-16463	164	22	making	make	VERB
crl-16463	164	23	this	this	DET
crl-16463	164	24	library	library	NOUN
crl-16463	164	25	user	user	NOUN
crl-16463	164	26	population	population	NOUN
crl-16463	164	27	happy	happy	ADJ
crl-16463	164	28	.	.	PUNCT
crl-16463	165	1	meeting	meet	VERB
crl-16463	165	2	demands	demand	NOUN
crl-16463	165	3	for	for	ADP
crl-16463	165	4	more	more	ADJ
crl-16463	165	5	electrical	electrical	ADJ
crl-16463	165	6	outlets	outlet	NOUN
crl-16463	165	7	,	,	PUNCT
crl-16463	165	8	better	well	ADJ
crl-16463	165	9	computers	computer	NOUN
crl-16463	165	10	,	,	PUNCT
crl-16463	165	11	faster	fast	ADJ
crl-16463	165	12	and	and	CCONJ
crl-16463	165	13	cheaper	cheap	ADJ
crl-16463	165	14	printing	printing	NOUN
crl-16463	165	15	will	will	AUX
crl-16463	165	16	increase	increase	VERB
crl-16463	165	17	the	the	DET
crl-16463	165	18	general	general	ADJ
crl-16463	165	19	satisfaction	satisfaction	NOUN
crl-16463	165	20	of	of	ADP
crl-16463	165	21	this	this	DET
crl-16463	165	22	user	user	NOUN
crl-16463	165	23	group	group	NOUN
crl-16463	165	24	too	too	ADV
crl-16463	165	25	.	.	PUNCT
crl-16463	166	1	figure	figure	VERB
crl-16463	166	2	2	2	NUM
crl-16463	166	3	sample	sample	NOUN
crl-16463	166	4	results	result	NOUN
crl-16463	166	5	displayed	display	VERB
crl-16463	166	6	on	on	ADP
crl-16463	166	7	an	an	DET
crl-16463	166	8	importance	importance	NOUN
crl-16463	166	9	-	-	PUNCT
crl-16463	166	10	satisfaction	satisfaction	NOUN
crl-16463	166	11	matrix	matrix	NOUN
crl-16463	166	12	getting	get	VERB
crl-16463	166	13	more	more	ADJ
crl-16463	166	14	value	value	NOUN
crl-16463	166	15	from	from	ADP
crl-16463	166	16	the	the	DET
crl-16463	166	17	libqual+	libqual+	SPACE
crl-16463	166	18	®	®	NOUN
crl-16463	166	19	survey	survey	NOUN
crl-16463	166	20	807	807	NUM
crl-16463	166	21	second	second	ADJ
crl-16463	166	22	,	,	PUNCT
crl-16463	166	23	items	item	NOUN
crl-16463	166	24	that	that	PRON
crl-16463	166	25	fell	fall	VERB
crl-16463	166	26	in	in	ADP
crl-16463	166	27	the	the	DET
crl-16463	166	28	“	"	PUNCT
crl-16463	166	29	secondary	secondary	ADJ
crl-16463	166	30	area	area	NOUN
crl-16463	166	31	of	of	ADP
crl-16463	166	32	improvement	improvement	NOUN
crl-16463	166	33	”	"	PUNCT
crl-16463	166	34	quadrant	quadrant	NOUN
crl-16463	166	35	were	be	AUX
crl-16463	166	36	identified	identify	VERB
crl-16463	166	37	as	as	ADP
crl-16463	166	38	nonpriority	nonpriority	NOUN
crl-16463	166	39	items	item	NOUN
crl-16463	166	40	that	that	PRON
crl-16463	166	41	did	do	AUX
crl-16463	166	42	not	not	PART
crl-16463	166	43	require	require	VERB
crl-16463	166	44	immediate	immediate	ADJ
crl-16463	166	45	attention	attention	NOUN
crl-16463	166	46	.	.	PUNCT
crl-16463	167	1	as	as	SCONJ
crl-16463	167	2	described	describe	VERB
crl-16463	167	3	above	above	ADV
crl-16463	167	4	,	,	PUNCT
crl-16463	167	5	customers	customer	NOUN
crl-16463	167	6	view	view	VERB
crl-16463	167	7	items	item	NOUN
crl-16463	167	8	in	in	ADP
crl-16463	167	9	this	this	DET
crl-16463	167	10	area	area	NOUN
crl-16463	167	11	to	to	PART
crl-16463	167	12	be	be	AUX
crl-16463	167	13	of	of	ADP
crl-16463	167	14	lesser	less	ADJ
crl-16463	167	15	concern	concern	NOUN
crl-16463	167	16	.	.	PUNCT
crl-16463	168	1	management	management	NOUN
crl-16463	168	2	should	should	AUX
crl-16463	168	3	not	not	PART
crl-16463	168	4	devote	devote	VERB
crl-16463	168	5	too	too	ADV
crl-16463	168	6	much	much	ADJ
crl-16463	168	7	energy	energy	NOUN
crl-16463	168	8	enhancing	enhance	VERB
crl-16463	168	9	the	the	DET
crl-16463	168	10	performance	performance	NOUN
crl-16463	168	11	of	of	ADP
crl-16463	168	12	items	item	NOUN
crl-16463	168	13	in	in	ADP
crl-16463	168	14	this	this	DET
crl-16463	168	15	area	area	NOUN
crl-16463	168	16	,	,	PUNCT
crl-16463	168	17	as	as	SCONJ
crl-16463	168	18	the	the	DET
crl-16463	168	19	return	return	NOUN
crl-16463	168	20	on	on	ADP
crl-16463	168	21	investment	investment	NOUN
crl-16463	168	22	is	be	AUX
crl-16463	168	23	lower	low	ADJ
crl-16463	168	24	.	.	PUNCT
crl-16463	169	1	based	base	VERB
crl-16463	169	2	on	on	ADP
crl-16463	169	3	this	this	PRON
crl-16463	169	4	,	,	PUNCT
crl-16463	169	5	the	the	DET
crl-16463	169	6	following	follow	VERB
crl-16463	169	7	recommendation	recommendation	NOUN
crl-16463	169	8	was	be	AUX
crl-16463	169	9	made	make	VERB
crl-16463	169	10	:	:	PUNCT
crl-16463	169	11	•	•	PROPN
crl-16463	169	12	recommendation	recommendation	NOUN
crl-16463	169	13	#	#	SYM
crl-16463	169	14	3	3	NUM
crl-16463	169	15	:	:	PUNCT
crl-16463	169	16	care	care	NOUN
crl-16463	169	17	should	should	AUX
crl-16463	169	18	be	be	AUX
crl-16463	169	19	taken	take	VERB
crl-16463	169	20	when	when	SCONJ
crl-16463	169	21	making	make	VERB
crl-16463	169	22	improvements	improvement	NOUN
crl-16463	169	23	to	to	ADP
crl-16463	169	24	the	the	DET
crl-16463	169	25	library	library	NOUN
crl-16463	169	26	website	website	NOUN
crl-16463	169	27	design	design	NOUN
crl-16463	169	28	so	so	SCONJ
crl-16463	169	29	that	that	SCONJ
crl-16463	169	30	only	only	ADV
crl-16463	169	31	“	"	PUNCT
crl-16463	169	32	primary	primary	ADJ
crl-16463	169	33	area	area	NOUN
crl-16463	169	34	of	of	ADP
crl-16463	169	35	improvement	improvement	NOUN
crl-16463	169	36	”	"	PUNCT
crl-16463	169	37	revisions	revision	NOUN
crl-16463	169	38	are	be	AUX
crl-16463	169	39	made	make	VERB
crl-16463	169	40	.	.	PUNCT
crl-16463	170	1	the	the	DET
crl-16463	170	2	library	library	NOUN
crl-16463	170	3	website	website	NOUN
crl-16463	170	4	was	be	AUX
crl-16463	170	5	identified	identify	VERB
crl-16463	170	6	to	to	PART
crl-16463	170	7	fall	fall	VERB
crl-16463	170	8	within	within	ADP
crl-16463	170	9	the	the	DET
crl-16463	170	10	“	"	PUNCT
crl-16463	170	11	secondary	secondary	ADJ
crl-16463	170	12	area	area	NOUN
crl-16463	170	13	of	of	ADP
crl-16463	170	14	improvement	improvement	NOUN
crl-16463	170	15	”	"	PUNCT
crl-16463	170	16	quadrant	quadrant	NOUN
crl-16463	170	17	.	.	PUNCT
crl-16463	171	1	as	as	ADP
crl-16463	171	2	such	such	ADJ
crl-16463	171	3	,	,	PUNCT
crl-16463	171	4	it	it	PRON
crl-16463	171	5	would	would	AUX
crl-16463	171	6	probably	probably	ADV
crl-16463	171	7	be	be	AUX
crl-16463	171	8	wise	wise	ADJ
crl-16463	171	9	and	and	CCONJ
crl-16463	171	10	more	more	ADJ
crl-16463	171	11	cost	cost	NOUN
crl-16463	171	12	-	-	PUNCT
crl-16463	171	13	effective	effective	ADJ
crl-16463	171	14	to	to	PART
crl-16463	171	15	improve	improve	VERB
crl-16463	171	16	the	the	DET
crl-16463	171	17	library	library	NOUN
crl-16463	171	18	website	website	NOUN
crl-16463	171	19	in	in	ADP
crl-16463	171	20	ways	way	NOUN
crl-16463	171	21	that	that	PRON
crl-16463	171	22	only	only	ADV
crl-16463	171	23	help	help	VERB
crl-16463	171	24	address	address	VERB
crl-16463	171	25	concerns	concern	NOUN
crl-16463	171	26	identified	identify	VERB
crl-16463	171	27	in	in	ADP
crl-16463	171	28	the	the	DET
crl-16463	171	29	“	"	PUNCT
crl-16463	171	30	primary	primary	ADJ
crl-16463	171	31	areas	area	NOUN
crl-16463	171	32	of	of	ADP
crl-16463	171	33	improvement	improvement	NOUN
crl-16463	171	34	”	"	PUNCT
crl-16463	171	35	quadrant	quadrant	NOUN
crl-16463	171	36	,	,	PUNCT
crl-16463	171	37	rather	rather	ADV
crl-16463	171	38	than	than	ADP
crl-16463	171	39	making	make	VERB
crl-16463	171	40	other	other	ADJ
crl-16463	171	41	kinds	kind	NOUN
crl-16463	171	42	of	of	ADP
crl-16463	171	43	modifications	modification	NOUN
crl-16463	171	44	to	to	ADP
crl-16463	171	45	the	the	DET
crl-16463	171	46	website	website	NOUN
crl-16463	171	47	that	that	PRON
crl-16463	171	48	yield	yield	VERB
crl-16463	171	49	low	low	ADJ
crl-16463	171	50	investment	investment	NOUN
crl-16463	171	51	returns	return	NOUN
crl-16463	171	52	.	.	PUNCT
crl-16463	172	1	specifically	specifically	ADV
crl-16463	172	2	,	,	PUNCT
crl-16463	172	3	any	any	DET
crl-16463	172	4	enhancements	enhancement	NOUN
crl-16463	172	5	to	to	ADP
crl-16463	172	6	the	the	DET
crl-16463	172	7	library	library	NOUN
crl-16463	172	8	website	website	NOUN
crl-16463	172	9	that	that	PRON
crl-16463	172	10	help	help	VERB
crl-16463	172	11	improve	improve	VERB
crl-16463	172	12	access	access	NOUN
crl-16463	172	13	to	to	ADP
crl-16463	172	14	the	the	DET
crl-16463	172	15	collections	collection	NOUN
crl-16463	172	16	(	(	PUNCT
crl-16463	172	17	such	such	ADJ
crl-16463	172	18	as	as	ADP
crl-16463	172	19	improved	improve	VERB
crl-16463	172	20	searching	search	VERB
crl-16463	172	21	and	and	CCONJ
crl-16463	172	22	browsing	browse	VERB
crl-16463	172	23	functionality	functionality	NOUN
crl-16463	172	24	;	;	PUNCT
crl-16463	172	25	increased	increase	VERB
crl-16463	172	26	access	access	NOUN
crl-16463	172	27	to	to	ADP
crl-16463	172	28	e	e	NOUN
crl-16463	172	29	-	-	NOUN
crl-16463	172	30	journals	journal	NOUN
crl-16463	172	31	,	,	PUNCT
crl-16463	172	32	e	e	NOUN
crl-16463	172	33	-	-	NOUN
crl-16463	172	34	books	book	NOUN
crl-16463	172	35	,	,	PUNCT
crl-16463	172	36	and	and	CCONJ
crl-16463	172	37	digital	digital	ADJ
crl-16463	172	38	collections	collection	NOUN
crl-16463	172	39	from	from	ADP
crl-16463	172	40	the	the	DET
crl-16463	172	41	library	library	NOUN
crl-16463	172	42	website	website	NOUN
crl-16463	172	43	)	)	PUNCT
crl-16463	172	44	should	should	AUX
crl-16463	172	45	be	be	AUX
crl-16463	172	46	done	do	VERB
crl-16463	172	47	,	,	PUNCT
crl-16463	172	48	as	as	SCONJ
crl-16463	172	49	these	these	PRON
crl-16463	172	50	would	would	AUX
crl-16463	172	51	likely	likely	ADV
crl-16463	172	52	yield	yield	VERB
crl-16463	172	53	the	the	DET
crl-16463	172	54	greatest	great	ADJ
crl-16463	172	55	return	return	NOUN
crl-16463	172	56	on	on	ADP
crl-16463	172	57	investment	investment	NOUN
crl-16463	172	58	.	.	PUNCT
crl-16463	173	1	other	other	ADJ
crl-16463	173	2	modifications	modification	NOUN
crl-16463	173	3	may	may	AUX
crl-16463	173	4	not	not	PART
crl-16463	173	5	be	be	AUX
crl-16463	173	6	worth	worth	ADJ
crl-16463	173	7	the	the	DET
crl-16463	173	8	extra	extra	ADJ
crl-16463	173	9	effort	effort	NOUN
crl-16463	173	10	and	and	CCONJ
crl-16463	173	11	expense	expense	NOUN
crl-16463	173	12	.	.	PUNCT
crl-16463	174	1	third	third	ADJ
crl-16463	174	2	,	,	PUNCT
crl-16463	174	3	items	item	NOUN
crl-16463	174	4	found	find	VERB
crl-16463	174	5	in	in	ADP
crl-16463	174	6	the	the	DET
crl-16463	174	7	“	"	PUNCT
crl-16463	174	8	area	area	NOUN
crl-16463	174	9	of	of	ADP
crl-16463	174	10	continued	continued	ADJ
crl-16463	174	11	emphasis	emphasis	NOUN
crl-16463	174	12	”	"	PUNCT
crl-16463	174	13	were	be	AUX
crl-16463	174	14	considered	consider	VERB
crl-16463	174	15	to	to	PART
crl-16463	174	16	be	be	AUX
crl-16463	174	17	part	part	NOUN
crl-16463	174	18	of	of	ADP
crl-16463	174	19	an	an	DET
crl-16463	174	20	organization	organization	NOUN
crl-16463	174	21	’s	’s	PART
crl-16463	174	22	success	success	NOUN
crl-16463	174	23	.	.	PUNCT
crl-16463	175	1	as	as	SCONJ
crl-16463	175	2	described	describe	VERB
crl-16463	175	3	above	above	ADV
crl-16463	175	4	,	,	PUNCT
crl-16463	175	5	marketing	marketing	NOUN
crl-16463	175	6	researchers	researcher	NOUN
crl-16463	175	7	suggest	suggest	VERB
crl-16463	175	8	that	that	SCONJ
crl-16463	175	9	organizations	organization	NOUN
crl-16463	175	10	continue	continue	VERB
crl-16463	175	11	to	to	PART
crl-16463	175	12	invest	invest	VERB
crl-16463	175	13	in	in	ADP
crl-16463	175	14	maintaining	maintain	VERB
crl-16463	175	15	this	this	DET
crl-16463	175	16	high	high	ADJ
crl-16463	175	17	level	level	NOUN
crl-16463	175	18	of	of	ADP
crl-16463	175	19	performance	performance	NOUN
crl-16463	175	20	.	.	PUNCT
crl-16463	176	1	overall	overall	ADJ
crl-16463	176	2	,	,	PUNCT
crl-16463	176	3	customers	customer	NOUN
crl-16463	176	4	think	think	VERB
crl-16463	176	5	the	the	DET
crl-16463	176	6	organization	organization	NOUN
crl-16463	176	7	is	be	AUX
crl-16463	176	8	doing	do	VERB
crl-16463	176	9	a	a	DET
crl-16463	176	10	good	good	ADJ
crl-16463	176	11	job	job	NOUN
crl-16463	176	12	in	in	ADP
crl-16463	176	13	currently	currently	ADV
crl-16463	176	14	servicing	service	VERB
crl-16463	176	15	items	item	NOUN
crl-16463	176	16	in	in	ADP
crl-16463	176	17	this	this	DET
crl-16463	176	18	area	area	NOUN
crl-16463	176	19	and	and	CCONJ
crl-16463	176	20	that	that	SCONJ
crl-16463	176	21	these	these	DET
crl-16463	176	22	items	item	NOUN
crl-16463	176	23	are	be	AUX
crl-16463	176	24	important	important	ADJ
crl-16463	176	25	.	.	PUNCT
crl-16463	177	1	customers	customer	NOUN
crl-16463	177	2	are	be	AUX
crl-16463	177	3	likely	likely	ADJ
crl-16463	177	4	to	to	PART
crl-16463	177	5	think	think	VERB
crl-16463	177	6	that	that	SCONJ
crl-16463	177	7	continued	continue	VERB
crl-16463	177	8	(	(	PUNCT
crl-16463	177	9	or	or	CCONJ
crl-16463	177	10	increased	increase	VERB
crl-16463	177	11	)	)	PUNCT
crl-16463	177	12	emphasis	emphasis	NOUN
crl-16463	177	13	of	of	ADP
crl-16463	177	14	items	item	NOUN
crl-16463	177	15	in	in	ADP
crl-16463	177	16	this	this	DET
crl-16463	177	17	area	area	NOUN
crl-16463	177	18	is	be	AUX
crl-16463	177	19	required	require	VERB
crl-16463	177	20	.	.	PUNCT
crl-16463	178	1	based	base	VERB
crl-16463	178	2	on	on	ADP
crl-16463	178	3	this	this	PRON
crl-16463	178	4	,	,	PUNCT
crl-16463	178	5	the	the	DET
crl-16463	178	6	following	follow	VERB
crl-16463	178	7	recommendation	recommendation	NOUN
crl-16463	178	8	was	be	AUX
crl-16463	178	9	suggested	suggest	VERB
crl-16463	178	10	:	:	PUNCT
crl-16463	178	11	•	•	VERB
crl-16463	178	12	recommendation	recommendation	NOUN
crl-16463	178	13	#	#	SYM
crl-16463	178	14	4	4	NUM
crl-16463	178	15	:	:	PUNCT
crl-16463	178	16	continue	continue	VERB
crl-16463	178	17	investing	invest	VERB
crl-16463	178	18	in	in	ADP
crl-16463	178	19	library	library	NOUN
crl-16463	178	20	personnel	personnel	NOUN
crl-16463	178	21	,	,	PUNCT
crl-16463	178	22	especially	especially	ADV
crl-16463	178	23	in	in	ADP
crl-16463	178	24	ways	way	NOUN
crl-16463	178	25	that	that	PRON
crl-16463	178	26	faculty	faculty	NOUN
crl-16463	178	27	and	and	CCONJ
crl-16463	178	28	graduate	graduate	NOUN
crl-16463	178	29	students	student	NOUN
crl-16463	178	30	want	want	VERB
crl-16463	178	31	.	.	PUNCT
crl-16463	179	1	for	for	ADP
crl-16463	179	2	example	example	NOUN
crl-16463	179	3	,	,	PUNCT
crl-16463	179	4	continue	continue	VERB
crl-16463	179	5	recent	recent	ADJ
crl-16463	179	6	efforts	effort	NOUN
crl-16463	179	7	to	to	PART
crl-16463	179	8	hire	hire	VERB
crl-16463	179	9	adequate	adequate	ADJ
crl-16463	179	10	numbers	number	NOUN
crl-16463	179	11	of	of	ADP
crl-16463	179	12	highly	highly	ADV
crl-16463	179	13	skilled	skilled	ADJ
crl-16463	179	14	librarians	librarian	NOUN
crl-16463	179	15	and	and	CCONJ
crl-16463	179	16	other	other	ADJ
crl-16463	179	17	professional	professional	ADJ
crl-16463	179	18	staff	staff	NOUN
crl-16463	179	19	to	to	PART
crl-16463	179	20	support	support	VERB
crl-16463	179	21	faculty	faculty	NOUN
crl-16463	179	22	and	and	CCONJ
crl-16463	179	23	graduate	graduate	NOUN
crl-16463	179	24	students	student	NOUN
crl-16463	179	25	’	’	PART
crl-16463	179	26	research	research	NOUN
crl-16463	179	27	and	and	CCONJ
crl-16463	179	28	teaching	teaching	NOUN
crl-16463	179	29	needs	need	NOUN
crl-16463	179	30	.	.	PUNCT
crl-16463	180	1	discussion	discussion	NOUN
crl-16463	180	2	the	the	DET
crl-16463	180	3	outset	outset	NOUN
crl-16463	180	4	of	of	ADP
crl-16463	180	5	this	this	DET
crl-16463	180	6	paper	paper	NOUN
crl-16463	180	7	called	call	VERB
crl-16463	180	8	for	for	ADP
crl-16463	180	9	answers	answer	NOUN
crl-16463	180	10	to	to	ADP
crl-16463	180	11	several	several	ADJ
crl-16463	180	12	questions	question	NOUN
crl-16463	180	13	concerning	concern	VERB
crl-16463	180	14	a	a	DET
crl-16463	180	15	qualitative	qualitative	ADJ
crl-16463	180	16	analysis	analysis	NOUN
crl-16463	180	17	of	of	ADP
crl-16463	180	18	libqual+	libqual+	NUM
crl-16463	180	19	data	datum	NOUN
crl-16463	180	20	.	.	PUNCT
crl-16463	181	1	the	the	DET
crl-16463	181	2	first	first	ADJ
crl-16463	181	3	question	question	NOUN
crl-16463	181	4	asked	ask	VERB
crl-16463	181	5	how	how	SCONJ
crl-16463	181	6	libraries	library	NOUN
crl-16463	181	7	should	should	AUX
crl-16463	181	8	go	go	VERB
crl-16463	181	9	about	about	ADP
crl-16463	181	10	analyzing	analyze	VERB
crl-16463	181	11	libqual+	libqual+	PRON
crl-16463	181	12	comments	comment	NOUN
crl-16463	181	13	in	in	ADP
crl-16463	181	14	a	a	DET
crl-16463	181	15	systematic	systematic	ADJ
crl-16463	181	16	,	,	PUNCT
crl-16463	181	17	objective	objective	ADJ
crl-16463	181	18	way	way	NOUN
crl-16463	181	19	that	that	PRON
crl-16463	181	20	provides	provide	VERB
crl-16463	181	21	library	library	NOUN
crl-16463	181	22	decision	decision	NOUN
crl-16463	181	23	-	-	PUNCT
crl-16463	181	24	makers	maker	NOUN
crl-16463	181	25	with	with	ADP
crl-16463	181	26	valid	valid	ADJ
crl-16463	181	27	information	information	NOUN
crl-16463	181	28	for	for	ADP
crl-16463	181	29	decision	decision	NOUN
crl-16463	181	30	-	-	PUNCT
crl-16463	181	31	making	make	VERB
crl-16463	181	32	purposes	purpose	NOUN
crl-16463	181	33	.	.	PUNCT
crl-16463	182	1	a	a	DET
crl-16463	182	2	review	review	NOUN
crl-16463	182	3	of	of	ADP
crl-16463	182	4	the	the	DET
crl-16463	182	5	literature	literature	NOUN
crl-16463	182	6	,	,	PUNCT
crl-16463	182	7	and	and	CCONJ
crl-16463	182	8	this	this	DET
crl-16463	182	9	study	study	NOUN
crl-16463	182	10	as	as	ADV
crl-16463	182	11	well	well	ADV
crl-16463	182	12	,	,	PUNCT
crl-16463	182	13	speak	speak	VERB
crl-16463	182	14	to	to	ADP
crl-16463	182	15	the	the	DET
crl-16463	182	16	utility	utility	NOUN
crl-16463	182	17	of	of	ADP
crl-16463	182	18	using	use	VERB
crl-16463	182	19	structured	structure	VERB
crl-16463	182	20	qualitative	qualitative	ADJ
crl-16463	182	21	analysis	analysis	NOUN
crl-16463	182	22	techniques	technique	NOUN
crl-16463	182	23	such	such	ADJ
crl-16463	182	24	as	as	ADP
crl-16463	182	25	open	open	ADJ
crl-16463	182	26	and	and	CCONJ
crl-16463	182	27	axial	axial	ADJ
crl-16463	182	28	coding	coding	NOUN
crl-16463	182	29	,	,	PUNCT
crl-16463	182	30	using	use	VERB
crl-16463	182	31	content	content	NOUN
crl-16463	182	32	analysis	analysis	NOUN
crl-16463	182	33	software	software	NOUN
crl-16463	182	34	,	,	PUNCT
crl-16463	182	35	and	and	CCONJ
crl-16463	182	36	taking	take	VERB
crl-16463	182	37	advantage	advantage	NOUN
crl-16463	182	38	of	of	ADP
crl-16463	182	39	frequency	frequency	NOUN
crl-16463	182	40	lists	list	NOUN
crl-16463	182	41	of	of	ADP
crl-16463	182	42	attributed	attribute	VERB
crl-16463	182	43	coding	code	VERB
crl-16463	182	44	categories	category	NOUN
crl-16463	182	45	along	along	ADP
crl-16463	182	46	demographic	demographic	ADJ
crl-16463	182	47	lines	line	NOUN
crl-16463	182	48	to	to	PART
crl-16463	182	49	disseminate	disseminate	VERB
crl-16463	182	50	qualitative	qualitative	ADJ
crl-16463	182	51	results	result	NOUN
crl-16463	182	52	to	to	ADP
crl-16463	182	53	library	library	NOUN
crl-16463	182	54	decision	decision	NOUN
crl-16463	182	55	-	-	PUNCT
crl-16463	182	56	makers	maker	NOUN
crl-16463	182	57	.	.	PUNCT
crl-16463	183	1	in	in	ADP
crl-16463	183	2	addition	addition	NOUN
crl-16463	183	3	,	,	PUNCT
crl-16463	183	4	this	this	DET
crl-16463	183	5	study	study	NOUN
crl-16463	183	6	provided	provide	VERB
crl-16463	183	7	evidence	evidence	NOUN
crl-16463	183	8	of	of	ADP
crl-16463	183	9	the	the	DET
crl-16463	183	10	usefulness	usefulness	NOUN
crl-16463	183	11	of	of	ADP
crl-16463	183	12	a	a	DET
crl-16463	183	13	conceptual	conceptual	ADJ
crl-16463	183	14	framework	framework	NOUN
crl-16463	183	15	based	base	VERB
crl-16463	183	16	on	on	ADP
crl-16463	183	17	prior	prior	ADJ
crl-16463	183	18	theory	theory	NOUN
crl-16463	183	19	to	to	PART
crl-16463	183	20	structure	structure	VERB
crl-16463	183	21	an	an	DET
crl-16463	183	22	initial	initial	ADJ
crl-16463	183	23	codebook	codebook	NOUN
crl-16463	183	24	design	design	NOUN
crl-16463	183	25	.	.	PUNCT
crl-16463	184	1	the	the	DET
crl-16463	184	2	second	second	ADJ
crl-16463	184	3	question	question	NOUN
crl-16463	184	4	asked	ask	VERB
crl-16463	184	5	what	what	PRON
crl-16463	184	6	additional	additional	ADJ
crl-16463	184	7	insight	insight	NOUN
crl-16463	184	8	a	a	DET
crl-16463	184	9	qualitative	qualitative	ADJ
crl-16463	184	10	analysis	analysis	NOUN
crl-16463	184	11	of	of	ADP
crl-16463	184	12	the	the	DET
crl-16463	184	13	libqual+	libqual+	PROPN
crl-16463	184	14	data	datum	NOUN
crl-16463	184	15	provides	provide	VERB
crl-16463	184	16	over	over	ADP
crl-16463	184	17	a	a	DET
crl-16463	184	18	quantitative	quantitative	ADJ
crl-16463	184	19	analysis	analysis	NOUN
crl-16463	184	20	.	.	PUNCT
crl-16463	185	1	prior	prior	ADV
crl-16463	185	2	literature	literature	NOUN
crl-16463	185	3	,	,	PUNCT
crl-16463	185	4	and	and	CCONJ
crl-16463	185	5	this	this	DET
crl-16463	185	6	study	study	NOUN
crl-16463	185	7	too	too	ADV
crl-16463	185	8	,	,	PUNCT
crl-16463	185	9	suggest	suggest	VERB
crl-16463	185	10	that	that	SCONJ
crl-16463	185	11	content	content	NOUN
crl-16463	185	12	analysis	analysis	NOUN
crl-16463	185	13	of	of	ADP
crl-16463	185	14	libqual+	libqual+	NOUN
crl-16463	185	15	comments	comment	NOUN
crl-16463	185	16	offers	offer	VERB
crl-16463	185	17	a	a	DET
crl-16463	185	18	more	more	ADV
crl-16463	185	19	in	in	ADP
crl-16463	185	20	-	-	PUNCT
crl-16463	185	21	depth	depth	NOUN
crl-16463	185	22	understanding	understanding	NOUN
crl-16463	185	23	of	of	ADP
crl-16463	185	24	service	service	NOUN
crl-16463	185	25	quality	quality	NOUN
crl-16463	185	26	as	as	SCONJ
crl-16463	185	27	perceived	perceive	VERB
crl-16463	185	28	by	by	ADP
crl-16463	185	29	library	library	NOUN
crl-16463	185	30	patrons	patron	NOUN
crl-16463	185	31	than	than	SCONJ
crl-16463	185	32	can	can	AUX
crl-16463	185	33	be	be	AUX
crl-16463	185	34	obtained	obtain	VERB
crl-16463	185	35	808	808	NUM
crl-16463	185	36	college	college	NOUN
crl-16463	185	37	&	&	CCONJ
crl-16463	185	38	research	research	PROPN
crl-16463	185	39	libraries	library	NOUN
crl-16463	185	40	september	september	PROPN
crl-16463	185	41	2015	2015	NUM
crl-16463	185	42	and	and	CCONJ
crl-16463	185	43	communicated	communicate	VERB
crl-16463	185	44	from	from	ADP
crl-16463	185	45	libqual+	libqual+	PRON
crl-16463	185	46	quantitative	quantitative	ADJ
crl-16463	185	47	data	datum	NOUN
crl-16463	185	48	alone	alone	ADV
crl-16463	185	49	.	.	PUNCT
crl-16463	186	1	for	for	ADP
crl-16463	186	2	example	example	NOUN
crl-16463	186	3	,	,	PUNCT
crl-16463	186	4	at	at	ADP
crl-16463	186	5	mcmaster	mcmaster	NOUN
crl-16463	186	6	,	,	PUNCT
crl-16463	186	7	though	though	SCONJ
crl-16463	186	8	quantitative	quantitative	ADJ
crl-16463	186	9	findings	finding	NOUN
crl-16463	186	10	from	from	ADP
crl-16463	186	11	the	the	DET
crl-16463	186	12	libqual+	libqual+	PROPN
crl-16463	186	13	survey	survey	NOUN
crl-16463	186	14	did	do	AUX
crl-16463	186	15	indicate	indicate	VERB
crl-16463	186	16	that	that	SCONJ
crl-16463	186	17	improvements	improvement	NOUN
crl-16463	186	18	were	be	AUX
crl-16463	186	19	needed	need	VERB
crl-16463	186	20	in	in	ADP
crl-16463	186	21	library	library	NOUN
crl-16463	186	22	spaces	space	NOUN
crl-16463	186	23	for	for	ADP
crl-16463	186	24	undergraduates	undergraduate	NOUN
crl-16463	186	25	,	,	PUNCT
crl-16463	186	26	the	the	DET
crl-16463	186	27	qualitative	qualitative	ADJ
crl-16463	186	28	results	result	NOUN
crl-16463	186	29	provided	provide	VERB
crl-16463	186	30	much	much	ADV
crl-16463	186	31	more	more	ADV
crl-16463	186	32	contextual	contextual	ADJ
crl-16463	186	33	information	information	NOUN
crl-16463	186	34	in	in	ADP
crl-16463	186	35	terms	term	NOUN
crl-16463	186	36	of	of	ADP
crl-16463	186	37	specifics	specific	NOUN
crl-16463	186	38	that	that	PRON
crl-16463	186	39	could	could	AUX
crl-16463	186	40	be	be	AUX
crl-16463	186	41	addressed	address	VERB
crl-16463	186	42	(	(	PUNCT
crl-16463	186	43	such	such	ADJ
crl-16463	186	44	as	as	ADP
crl-16463	186	45	providing	provide	VERB
crl-16463	186	46	better	well	ADJ
crl-16463	186	47	wireless	wireless	ADJ
crl-16463	186	48	internet	internet	NOUN
crl-16463	186	49	access	access	NOUN
crl-16463	186	50	in	in	ADP
crl-16463	186	51	the	the	DET
crl-16463	186	52	library	library	NOUN
crl-16463	186	53	,	,	PUNCT
crl-16463	186	54	more	more	ADV
crl-16463	186	55	electrical	electrical	ADJ
crl-16463	186	56	outlets	outlet	NOUN
crl-16463	186	57	,	,	PUNCT
crl-16463	186	58	improved	improve	VERB
crl-16463	186	59	individual	individual	ADJ
crl-16463	186	60	study	study	NOUN
crl-16463	186	61	space	space	NOUN
crl-16463	186	62	)	)	PUNCT
crl-16463	186	63	.	.	PUNCT
crl-16463	187	1	the	the	DET
crl-16463	187	2	sample	sample	NOUN
crl-16463	187	3	of	of	ADP
crl-16463	187	4	mcmaster	mcmaster	NOUN
crl-16463	187	5	findings	finding	NOUN
crl-16463	187	6	presented	present	VERB
crl-16463	187	7	in	in	ADP
crl-16463	187	8	this	this	DET
crl-16463	187	9	paper	paper	NOUN
crl-16463	187	10	showcase	showcase	NOUN
crl-16463	187	11	the	the	DET
crl-16463	187	12	greater	great	ADJ
crl-16463	187	13	detail	detail	NOUN
crl-16463	187	14	and	and	CCONJ
crl-16463	187	15	insight	insight	VERB
crl-16463	187	16	a	a	DET
crl-16463	187	17	qualitative	qualitative	ADJ
crl-16463	187	18	analysis	analysis	NOUN
crl-16463	187	19	offers	offer	VERB
crl-16463	187	20	.	.	PUNCT
crl-16463	188	1	qualitative	qualitative	ADJ
crl-16463	188	2	findings	finding	NOUN
crl-16463	188	3	extended	extend	VERB
crl-16463	188	4	the	the	DET
crl-16463	188	5	quantitative	quantitative	ADJ
crl-16463	188	6	results	result	NOUN
crl-16463	188	7	and	and	CCONJ
crl-16463	188	8	yielded	yield	VERB
crl-16463	188	9	key	key	ADJ
crl-16463	188	10	recommendations	recommendation	NOUN
crl-16463	188	11	that	that	PRON
crl-16463	188	12	were	be	AUX
crl-16463	188	13	new	new	ADJ
crl-16463	188	14	or	or	CCONJ
crl-16463	188	15	unclear	unclear	ADJ
crl-16463	188	16	from	from	ADP
crl-16463	188	17	the	the	DET
crl-16463	188	18	quantitative	quantitative	ADJ
crl-16463	188	19	results	result	NOUN
crl-16463	188	20	alone	alone	ADV
crl-16463	188	21	.	.	PUNCT
crl-16463	189	1	the	the	DET
crl-16463	189	2	third	third	ADJ
crl-16463	189	3	question	question	NOUN
crl-16463	189	4	asked	ask	VERB
crl-16463	189	5	whether	whether	SCONJ
crl-16463	189	6	the	the	DET
crl-16463	189	7	extra	extra	ADJ
crl-16463	189	8	effort	effort	NOUN
crl-16463	189	9	needed	need	VERB
crl-16463	189	10	to	to	PART
crl-16463	189	11	conduct	conduct	VERB
crl-16463	189	12	a	a	DET
crl-16463	189	13	qualitative	qualitative	ADJ
crl-16463	189	14	analysis	analysis	NOUN
crl-16463	189	15	of	of	ADP
crl-16463	189	16	libqual+	libqual+	NOUN
crl-16463	190	1	comments	comment	NOUN
crl-16463	190	2	was	be	AUX
crl-16463	190	3	worth	worth	ADJ
crl-16463	190	4	the	the	DET
crl-16463	190	5	insight	insight	NOUN
crl-16463	190	6	gained	gain	VERB
crl-16463	190	7	.	.	PUNCT
crl-16463	191	1	though	though	SCONJ
crl-16463	191	2	any	any	DET
crl-16463	191	3	answer	answer	NOUN
crl-16463	191	4	to	to	ADP
crl-16463	191	5	this	this	DET
crl-16463	191	6	question	question	NOUN
crl-16463	191	7	is	be	AUX
crl-16463	191	8	purely	purely	ADV
crl-16463	191	9	subjective	subjective	ADJ
crl-16463	191	10	,	,	PUNCT
crl-16463	191	11	based	base	VERB
crl-16463	191	12	on	on	ADP
crl-16463	191	13	the	the	DET
crl-16463	191	14	researchers	researcher	NOUN
crl-16463	191	15	’	’	PART
crl-16463	191	16	experience	experience	NOUN
crl-16463	191	17	at	at	ADP
crl-16463	191	18	mcmaster	mcmaster	NOUN
crl-16463	191	19	,	,	PUNCT
crl-16463	191	20	the	the	DET
crl-16463	191	21	answer	answer	NOUN
crl-16463	191	22	is	be	AUX
crl-16463	191	23	a	a	DET
crl-16463	191	24	resounding	resounding	ADJ
crl-16463	191	25	“	"	PUNCT
crl-16463	191	26	yes	yes	INTJ
crl-16463	191	27	.	.	PUNCT
crl-16463	191	28	”	"	PUNCT
crl-16463	192	1	the	the	DET
crl-16463	192	2	qualitative	qualitative	ADJ
crl-16463	192	3	analysis	analysis	NOUN
crl-16463	192	4	at	at	ADP
crl-16463	192	5	mcmaster	mcmaster	NOUN
crl-16463	192	6	yielded	yield	VERB
crl-16463	192	7	detailed	detailed	ADJ
crl-16463	192	8	insights	insight	NOUN
crl-16463	192	9	along	along	ADP
crl-16463	192	10	demographic	demographic	ADJ
crl-16463	192	11	lines	line	NOUN
crl-16463	192	12	that	that	PRON
crl-16463	192	13	library	library	NOUN
crl-16463	192	14	managers	manager	NOUN
crl-16463	192	15	could	could	AUX
crl-16463	192	16	sink	sink	VERB
crl-16463	192	17	their	their	PRON
crl-16463	192	18	teeth	tooth	NOUN
crl-16463	192	19	into	into	ADP
crl-16463	192	20	.	.	PUNCT
crl-16463	193	1	as	as	ADP
crl-16463	193	2	a	a	DET
crl-16463	193	3	result	result	NOUN
crl-16463	193	4	of	of	ADP
crl-16463	193	5	this	this	DET
crl-16463	193	6	qualitative	qualitative	ADJ
crl-16463	193	7	study	study	NOUN
crl-16463	193	8	,	,	PUNCT
crl-16463	193	9	senior	senior	ADJ
crl-16463	193	10	library	library	NOUN
crl-16463	193	11	management	management	NOUN
crl-16463	193	12	expressed	express	VERB
crl-16463	193	13	they	they	PRON
crl-16463	193	14	had	have	VERB
crl-16463	193	15	a	a	DET
crl-16463	193	16	better	well	ADJ
crl-16463	193	17	understanding	understanding	NOUN
crl-16463	193	18	of	of	ADP
crl-16463	193	19	library	library	NOUN
crl-16463	193	20	patron	patron	NOUN
crl-16463	193	21	perceptions	perception	NOUN
crl-16463	193	22	and	and	CCONJ
crl-16463	193	23	priorities	priority	NOUN
crl-16463	193	24	that	that	PRON
crl-16463	193	25	could	could	AUX
crl-16463	193	26	be	be	AUX
crl-16463	193	27	put	put	VERB
crl-16463	193	28	into	into	ADP
crl-16463	193	29	action	action	NOUN
crl-16463	193	30	,	,	PUNCT
crl-16463	193	31	more	more	ADV
crl-16463	193	32	so	so	ADV
crl-16463	193	33	than	than	ADP
crl-16463	193	34	the	the	DET
crl-16463	193	35	quantitative	quantitative	ADJ
crl-16463	193	36	libqual+	libqual+	NOUN
crl-16463	193	37	results	result	NOUN
crl-16463	193	38	alone	alone	ADV
crl-16463	193	39	provided	provide	VERB
crl-16463	193	40	.	.	PUNCT
crl-16463	194	1	the	the	DET
crl-16463	194	2	last	last	ADJ
crl-16463	194	3	question	question	NOUN
crl-16463	194	4	asked	ask	VERB
crl-16463	194	5	to	to	ADP
crl-16463	194	6	what	what	DET
crl-16463	194	7	extent	extent	NOUN
crl-16463	194	8	importance	importance	NOUN
crl-16463	194	9	-	-	PUNCT
crl-16463	194	10	satisfaction	satisfaction	NOUN
crl-16463	194	11	matrices	matrix	NOUN
crl-16463	194	12	were	be	AUX
crl-16463	194	13	useful	useful	ADJ
crl-16463	194	14	in	in	ADP
crl-16463	194	15	assessing	assess	VERB
crl-16463	194	16	and	and	CCONJ
crl-16463	194	17	deciphering	decipher	VERB
crl-16463	194	18	qualitative	qualitative	ADJ
crl-16463	194	19	libqual+	libqual+	NOUN
crl-16463	194	20	comments	comment	NOUN
crl-16463	194	21	.	.	PUNCT
crl-16463	195	1	overall	overall	ADJ
crl-16463	195	2	,	,	PUNCT
crl-16463	195	3	importancesatisfaction	importancesatisfaction	NOUN
crl-16463	195	4	matrices	matrix	NOUN
crl-16463	195	5	were	be	AUX
crl-16463	195	6	found	find	VERB
crl-16463	195	7	to	to	PART
crl-16463	195	8	be	be	AUX
crl-16463	195	9	beneficial	beneficial	ADJ
crl-16463	195	10	in	in	ADP
crl-16463	195	11	pinpointing	pinpoint	VERB
crl-16463	195	12	primary	primary	ADJ
crl-16463	195	13	and	and	CCONJ
crl-16463	195	14	secondary	secondary	ADJ
crl-16463	195	15	opportunities	opportunity	NOUN
crl-16463	195	16	for	for	ADP
crl-16463	195	17	improvement	improvement	NOUN
crl-16463	195	18	,	,	PUNCT
crl-16463	195	19	areas	area	NOUN
crl-16463	195	20	to	to	PART
crl-16463	195	21	place	place	VERB
crl-16463	195	22	continued	continued	ADJ
crl-16463	195	23	emphasis	emphasis	NOUN
crl-16463	195	24	,	,	PUNCT
crl-16463	195	25	and	and	CCONJ
crl-16463	195	26	areas	area	NOUN
crl-16463	195	27	where	where	SCONJ
crl-16463	195	28	expectations	expectation	NOUN
crl-16463	195	29	were	be	AUX
crl-16463	195	30	exceeded	exceed	VERB
crl-16463	195	31	.	.	PUNCT
crl-16463	196	1	specifically	specifically	ADV
crl-16463	196	2	,	,	PUNCT
crl-16463	196	3	the	the	DET
crl-16463	196	4	matrices	matrix	NOUN
crl-16463	196	5	were	be	AUX
crl-16463	196	6	helpful	helpful	ADJ
crl-16463	196	7	in	in	ADP
crl-16463	196	8	identifying	identify	VERB
crl-16463	196	9	services	service	NOUN
crl-16463	196	10	where	where	SCONJ
crl-16463	196	11	the	the	DET
crl-16463	196	12	level	level	NOUN
crl-16463	196	13	of	of	ADP
crl-16463	196	14	satisfaction	satisfaction	NOUN
crl-16463	196	15	was	be	AUX
crl-16463	196	16	relatively	relatively	ADV
crl-16463	196	17	low	low	ADJ
crl-16463	196	18	and	and	CCONJ
crl-16463	196	19	the	the	DET
crl-16463	196	20	perceived	perceive	VERB
crl-16463	196	21	importance	importance	NOUN
crl-16463	196	22	of	of	ADP
crl-16463	196	23	the	the	DET
crl-16463	196	24	service	service	NOUN
crl-16463	196	25	was	be	AUX
crl-16463	196	26	relatively	relatively	ADV
crl-16463	196	27	high	high	ADJ
crl-16463	196	28	.	.	PUNCT
crl-16463	197	1	of	of	ADP
crl-16463	197	2	interest	interest	NOUN
crl-16463	197	3	,	,	PUNCT
crl-16463	197	4	the	the	DET
crl-16463	197	5	reported	report	VERB
crl-16463	197	6	viability	viability	NOUN
crl-16463	197	7	of	of	ADP
crl-16463	197	8	importance	importance	NOUN
crl-16463	197	9	-	-	PUNCT
crl-16463	197	10	satisfaction	satisfaction	NOUN
crl-16463	197	11	matrices	matrix	NOUN
crl-16463	197	12	in	in	ADP
crl-16463	197	13	this	this	DET
crl-16463	197	14	study	study	NOUN
crl-16463	197	15	is	be	AUX
crl-16463	197	16	largely	largely	ADV
crl-16463	197	17	due	due	ADJ
crl-16463	197	18	to	to	ADP
crl-16463	197	19	the	the	DET
crl-16463	197	20	fact	fact	NOUN
crl-16463	197	21	that	that	SCONJ
crl-16463	197	22	importance	importance	NOUN
crl-16463	197	23	and	and	CCONJ
crl-16463	197	24	satisfaction	satisfaction	NOUN
crl-16463	197	25	scores	score	NOUN
crl-16463	197	26	were	be	AUX
crl-16463	197	27	derived	derive	VERB
crl-16463	197	28	from	from	ADP
crl-16463	197	29	a	a	DET
crl-16463	197	30	qualitative	qualitative	ADJ
crl-16463	197	31	analysis	analysis	NOUN
crl-16463	197	32	of	of	ADP
crl-16463	197	33	textual	textual	ADJ
crl-16463	197	34	comments	comment	NOUN
crl-16463	197	35	,	,	PUNCT
crl-16463	197	36	rather	rather	ADV
crl-16463	197	37	than	than	SCONJ
crl-16463	197	38	calculated	calculate	VERB
crl-16463	197	39	quantitatively	quantitatively	ADV
crl-16463	197	40	from	from	ADP
crl-16463	197	41	likert	likert	NOUN
crl-16463	197	42	-	-	PUNCT
crl-16463	197	43	scaled	scale	VERB
crl-16463	197	44	scores	score	NOUN
crl-16463	197	45	.	.	PUNCT
crl-16463	198	1	the	the	DET
crl-16463	198	2	researchers	researcher	NOUN
crl-16463	198	3	suggest	suggest	VERB
crl-16463	198	4	that	that	SCONJ
crl-16463	198	5	,	,	PUNCT
crl-16463	198	6	when	when	SCONJ
crl-16463	198	7	asked	ask	VERB
crl-16463	198	8	a	a	DET
crl-16463	198	9	single	single	ADJ
crl-16463	198	10	open	open	ADV
crl-16463	198	11	-	-	PUNCT
crl-16463	198	12	ended	ended	ADJ
crl-16463	198	13	question	question	NOUN
crl-16463	198	14	to	to	PART
crl-16463	198	15	enter	enter	VERB
crl-16463	198	16	any	any	DET
crl-16463	198	17	comment	comment	NOUN
crl-16463	198	18	about	about	ADP
crl-16463	198	19	an	an	DET
crl-16463	198	20	organization	organization	NOUN
crl-16463	198	21	’s	’s	PART
crl-16463	198	22	services	service	NOUN
crl-16463	198	23	(	(	PUNCT
crl-16463	198	24	as	as	SCONJ
crl-16463	198	25	is	be	AUX
crl-16463	198	26	done	do	VERB
crl-16463	198	27	in	in	ADP
crl-16463	198	28	the	the	DET
crl-16463	198	29	libqual+	libqual+	PROPN
crl-16463	198	30	survey	survey	NOUN
crl-16463	198	31	)	)	PUNCT
crl-16463	198	32	,	,	PUNCT
crl-16463	198	33	users	user	NOUN
crl-16463	198	34	tend	tend	VERB
crl-16463	198	35	to	to	PART
crl-16463	198	36	enter	enter	VERB
crl-16463	198	37	comments	comment	NOUN
crl-16463	198	38	concerning	concern	VERB
crl-16463	198	39	service	service	NOUN
crl-16463	198	40	items	item	NOUN
crl-16463	198	41	that	that	PRON
crl-16463	198	42	are	be	AUX
crl-16463	198	43	truly	truly	ADV
crl-16463	198	44	of	of	ADP
crl-16463	198	45	importance	importance	NOUN
crl-16463	198	46	to	to	ADP
crl-16463	198	47	them	they	PRON
crl-16463	198	48	and	and	CCONJ
crl-16463	198	49	provide	provide	VERB
crl-16463	198	50	contextual	contextual	ADJ
crl-16463	198	51	information	information	NOUN
crl-16463	198	52	in	in	ADP
crl-16463	198	53	their	their	PRON
crl-16463	198	54	comments	comment	NOUN
crl-16463	198	55	that	that	PRON
crl-16463	198	56	express	express	VERB
crl-16463	198	57	their	their	PRON
crl-16463	198	58	true	true	ADJ
crl-16463	198	59	level	level	NOUN
crl-16463	198	60	of	of	ADP
crl-16463	198	61	satisfaction	satisfaction	NOUN
crl-16463	198	62	with	with	ADP
crl-16463	198	63	that	that	DET
crl-16463	198	64	service	service	NOUN
crl-16463	198	65	.	.	PUNCT
crl-16463	199	1	this	this	PRON
crl-16463	199	2	is	be	AUX
crl-16463	199	3	probably	probably	ADV
crl-16463	199	4	a	a	DET
crl-16463	199	5	more	more	ADV
crl-16463	199	6	effective	effective	ADJ
crl-16463	199	7	strategy	strategy	NOUN
crl-16463	199	8	than	than	ADP
crl-16463	199	9	presenting	present	VERB
crl-16463	199	10	a	a	DET
crl-16463	199	11	list	list	NOUN
crl-16463	199	12	of	of	ADP
crl-16463	199	13	services	service	NOUN
crl-16463	199	14	to	to	ADP
crl-16463	199	15	customers	customer	NOUN
crl-16463	199	16	and	and	CCONJ
crl-16463	199	17	asking	ask	VERB
crl-16463	199	18	them	they	PRON
crl-16463	199	19	to	to	PART
crl-16463	199	20	rate	rate	VERB
crl-16463	199	21	the	the	DET
crl-16463	199	22	importance	importance	NOUN
crl-16463	199	23	and	and	CCONJ
crl-16463	199	24	satisfaction	satisfaction	NOUN
crl-16463	199	25	with	with	ADP
crl-16463	199	26	those	those	DET
crl-16463	199	27	services	service	NOUN
crl-16463	199	28	quantitatively	quantitatively	ADV
crl-16463	199	29	on	on	ADP
crl-16463	199	30	likert	likert	NOUN
crl-16463	199	31	-	-	PUNCT
crl-16463	199	32	scaled	scale	VERB
crl-16463	199	33	questions	question	NOUN
crl-16463	199	34	.	.	PUNCT
crl-16463	200	1	the	the	DET
crl-16463	200	2	researchers	researcher	NOUN
crl-16463	200	3	suggest	suggest	VERB
crl-16463	200	4	this	this	PRON
crl-16463	200	5	since	since	SCONJ
crl-16463	200	6	customers	customer	NOUN
crl-16463	200	7	may	may	AUX
crl-16463	200	8	tend	tend	VERB
crl-16463	200	9	to	to	PART
crl-16463	200	10	rate	rate	VERB
crl-16463	200	11	all	all	DET
crl-16463	200	12	attributes	attribute	NOUN
crl-16463	200	13	as	as	ADV
crl-16463	200	14	highly	highly	ADV
crl-16463	200	15	important	important	ADJ
crl-16463	200	16	when	when	SCONJ
crl-16463	200	17	explicitly	explicitly	ADV
crl-16463	200	18	asked	ask	VERB
crl-16463	200	19	.	.	PUNCT
crl-16463	201	1	for	for	ADP
crl-16463	201	2	example	example	NOUN
crl-16463	201	3	,	,	PUNCT
crl-16463	201	4	asking	ask	VERB
crl-16463	201	5	customers	customer	NOUN
crl-16463	201	6	whether	whether	SCONJ
crl-16463	201	7	the	the	DET
crl-16463	201	8	importance	importance	NOUN
crl-16463	201	9	of	of	ADP
crl-16463	201	10	a	a	DET
crl-16463	201	11	certain	certain	ADJ
crl-16463	201	12	product	product	NOUN
crl-16463	201	13	or	or	CCONJ
crl-16463	201	14	service	service	NOUN
crl-16463	201	15	being	be	AUX
crl-16463	201	16	“	"	PUNCT
crl-16463	201	17	green	green	ADJ
crl-16463	201	18	”	"	PUNCT
crl-16463	201	19	(	(	PUNCT
crl-16463	201	20	that	that	PRON
crl-16463	201	21	is	be	AUX
crl-16463	201	22	to	to	PART
crl-16463	201	23	say	say	VERB
crl-16463	201	24	,	,	PUNCT
crl-16463	201	25	environmentally	environmentally	ADV
crl-16463	201	26	friendly	friendly	ADJ
crl-16463	201	27	)	)	PUNCT
crl-16463	201	28	is	be	AUX
crl-16463	201	29	important	important	ADJ
crl-16463	201	30	in	in	ADP
crl-16463	201	31	their	their	PRON
crl-16463	201	32	decision	decision	NOUN
crl-16463	201	33	to	to	PART
crl-16463	201	34	be	be	AUX
crl-16463	201	35	satisfied	satisfied	ADJ
crl-16463	201	36	with	with	ADP
crl-16463	201	37	that	that	DET
crl-16463	201	38	product	product	NOUN
crl-16463	201	39	or	or	CCONJ
crl-16463	201	40	service	service	NOUN
crl-16463	201	41	may	may	AUX
crl-16463	201	42	yield	yield	VERB
crl-16463	201	43	an	an	DET
crl-16463	201	44	affirmative	affirmative	ADJ
crl-16463	201	45	response	response	NOUN
crl-16463	201	46	,	,	PUNCT
crl-16463	201	47	but	but	CCONJ
crl-16463	201	48	in	in	ADP
crl-16463	201	49	actuality	actuality	NOUN
crl-16463	201	50	the	the	DET
crl-16463	201	51	degree	degree	NOUN
crl-16463	201	52	to	to	PART
crl-16463	201	53	which	which	PRON
crl-16463	201	54	a	a	DET
crl-16463	201	55	product	product	NOUN
crl-16463	201	56	or	or	CCONJ
crl-16463	201	57	service	service	NOUN
crl-16463	201	58	is	be	AUX
crl-16463	201	59	green	green	ADJ
crl-16463	201	60	or	or	CCONJ
crl-16463	201	61	not	not	PART
crl-16463	201	62	may	may	AUX
crl-16463	201	63	play	play	VERB
crl-16463	201	64	little	little	ADJ
crl-16463	201	65	into	into	ADP
crl-16463	201	66	their	their	PRON
crl-16463	201	67	real	real	ADJ
crl-16463	201	68	behaviors	behavior	NOUN
crl-16463	201	69	to	to	PART
crl-16463	201	70	be	be	AUX
crl-16463	201	71	satisfied	satisfied	ADJ
crl-16463	201	72	with	with	ADP
crl-16463	201	73	that	that	DET
crl-16463	201	74	product	product	NOUN
crl-16463	201	75	or	or	CCONJ
crl-16463	201	76	service	service	NOUN
crl-16463	201	77	.	.	PUNCT
crl-16463	202	1	it	it	PRON
crl-16463	202	2	should	should	AUX
crl-16463	202	3	be	be	AUX
crl-16463	202	4	noted	note	VERB
crl-16463	202	5	that	that	SCONJ
crl-16463	202	6	many	many	ADJ
crl-16463	202	7	of	of	ADP
crl-16463	202	8	the	the	DET
crl-16463	202	9	above	above	ADJ
crl-16463	202	10	findings	finding	NOUN
crl-16463	202	11	are	be	AUX
crl-16463	202	12	supported	support	VERB
crl-16463	202	13	by	by	ADP
crl-16463	202	14	recent	recent	ADJ
crl-16463	202	15	results	result	NOUN
crl-16463	202	16	reported	report	VERB
crl-16463	202	17	in	in	ADP
crl-16463	202	18	the	the	DET
crl-16463	202	19	library	library	NOUN
crl-16463	202	20	and	and	CCONJ
crl-16463	202	21	information	information	NOUN
crl-16463	202	22	science	science	NOUN
crl-16463	202	23	literature	literature	NOUN
crl-16463	202	24	.	.	PUNCT
crl-16463	203	1	for	for	ADP
crl-16463	203	2	example	example	NOUN
crl-16463	203	3	,	,	PUNCT
crl-16463	203	4	recent	recent	ADJ
crl-16463	203	5	ithaka	ithaka	ADJ
crl-16463	203	6	faculty	faculty	NOUN
crl-16463	203	7	survey	survey	NOUN
crl-16463	203	8	results	result	NOUN
crl-16463	203	9	also	also	ADV
crl-16463	203	10	highlight	highlight	VERB
crl-16463	203	11	the	the	DET
crl-16463	203	12	importance	importance	NOUN
crl-16463	203	13	of	of	ADP
crl-16463	203	14	library	library	NOUN
crl-16463	203	15	collections	collection	NOUN
crl-16463	203	16	and	and	CCONJ
crl-16463	203	17	access	access	NOUN
crl-16463	203	18	to	to	ADP
crl-16463	203	19	research	research	NOUN
crl-16463	203	20	materials	material	NOUN
crl-16463	203	21	by	by	ADP
crl-16463	203	22	faculty	faculty	NOUN
crl-16463	203	23	members.22	members.22	NOUN
crl-16463	203	24	further	far	ADV
crl-16463	203	25	,	,	PUNCT
crl-16463	203	26	studies	study	NOUN
crl-16463	203	27	using	use	VERB
crl-16463	203	28	anthropological	anthropological	ADJ
crl-16463	203	29	and	and	CCONJ
crl-16463	203	30	ethnographic	ethnographic	ADJ
crl-16463	203	31	research	research	NOUN
crl-16463	203	32	methods	method	NOUN
crl-16463	203	33	to	to	PART
crl-16463	203	34	understand	understand	VERB
crl-16463	203	35	the	the	DET
crl-16463	203	36	research	research	NOUN
crl-16463	203	37	practices	practice	NOUN
crl-16463	203	38	of	of	ADP
crl-16463	203	39	undergraduate	undergraduate	NOUN
crl-16463	203	40	and	and	CCONJ
crl-16463	203	41	graduate	graduate	ADJ
crl-16463	203	42	students	student	NOUN
crl-16463	203	43	also	also	ADV
crl-16463	203	44	report	report	VERB
crl-16463	203	45	that	that	SCONJ
crl-16463	203	46	undergraduate	undergraduate	ADJ
crl-16463	203	47	students	student	NOUN
crl-16463	203	48	value	value	VERB
crl-16463	203	49	“	"	PUNCT
crl-16463	203	50	physical	physical	ADJ
crl-16463	203	51	services	service	NOUN
crl-16463	203	52	”	"	PUNCT
crl-16463	203	53	(	(	PUNCT
crl-16463	203	54	such	such	ADJ
crl-16463	203	55	as	as	ADP
crl-16463	203	56	strong	strong	ADJ
crl-16463	203	57	wireless	wireless	ADJ
crl-16463	203	58	internet	internet	NOUN
crl-16463	203	59	signals	signal	NOUN
crl-16463	203	60	and	and	CCONJ
crl-16463	203	61	electrical	electrical	ADJ
crl-16463	203	62	outlets	outlet	NOUN
crl-16463	203	63	)	)	PUNCT
crl-16463	203	64	and	and	CCONJ
crl-16463	203	65	are	be	AUX
crl-16463	203	66	generally	generally	ADV
crl-16463	203	67	unaware	unaware	ADJ
crl-16463	203	68	of	of	ADP
crl-16463	203	69	the	the	DET
crl-16463	203	70	services	service	NOUN
crl-16463	203	71	and	and	CCONJ
crl-16463	203	72	expertise	expertise	NOUN
crl-16463	203	73	of	of	ADP
crl-16463	203	74	library	library	NOUN
crl-16463	203	75	staff	staff	NOUN
crl-16463	203	76	to	to	PART
crl-16463	203	77	assist	assist	VERB
crl-16463	203	78	them	they	PRON
crl-16463	203	79	,	,	PUNCT
crl-16463	203	80	and	and	CCONJ
crl-16463	203	81	that	that	SCONJ
crl-16463	203	82	graduate	graduate	NOUN
crl-16463	203	83	students	student	NOUN
crl-16463	203	84	have	have	VERB
crl-16463	203	85	a	a	DET
crl-16463	203	86	strong	strong	ADJ
crl-16463	203	87	desire	desire	NOUN
crl-16463	203	88	for	for	ADP
crl-16463	203	89	separate	separate	ADJ
crl-16463	203	90	,	,	PUNCT
crl-16463	203	91	quiet	quiet	ADJ
crl-16463	203	92	study	study	NOUN
crl-16463	203	93	space.23	space.23	AUX
crl-16463	203	94	getting	get	VERB
crl-16463	203	95	more	more	ADJ
crl-16463	203	96	value	value	NOUN
crl-16463	203	97	from	from	ADP
crl-16463	203	98	the	the	DET
crl-16463	203	99	libqual+	libqual+	SPACE
crl-16463	203	100	®	®	NOUN
crl-16463	203	101	survey	survey	NOUN
crl-16463	203	102	809	809	NUM
crl-16463	203	103	conclusion	conclusion	NOUN
crl-16463	203	104	this	this	DET
crl-16463	203	105	paper	paper	NOUN
crl-16463	203	106	examined	examine	VERB
crl-16463	203	107	the	the	DET
crl-16463	203	108	merit	merit	NOUN
crl-16463	203	109	of	of	ADP
crl-16463	203	110	conducting	conduct	VERB
crl-16463	203	111	a	a	DET
crl-16463	203	112	qualitative	qualitative	ADJ
crl-16463	203	113	analysis	analysis	NOUN
crl-16463	203	114	on	on	ADP
crl-16463	203	115	libqual+	libqual+	PRON
crl-16463	203	116	survey	survey	VERB
crl-16463	203	117	data	datum	NOUN
crl-16463	203	118	as	as	ADP
crl-16463	203	119	a	a	DET
crl-16463	203	120	means	means	NOUN
crl-16463	203	121	of	of	ADP
crl-16463	203	122	leveraging	leverage	VERB
crl-16463	203	123	quantitative	quantitative	ADJ
crl-16463	203	124	survey	survey	NOUN
crl-16463	203	125	results	result	NOUN
crl-16463	203	126	and	and	CCONJ
crl-16463	203	127	using	use	VERB
crl-16463	203	128	importancesatisfaction	importancesatisfaction	NOUN
crl-16463	203	129	matrices	matrix	NOUN
crl-16463	203	130	to	to	PART
crl-16463	203	131	present	present	VERB
crl-16463	203	132	libqual+	libqual+	PRON
crl-16463	203	133	qualitative	qualitative	ADJ
crl-16463	203	134	findings	finding	NOUN
crl-16463	203	135	.	.	PUNCT
crl-16463	204	1	to	to	PART
crl-16463	204	2	facilitate	facilitate	VERB
crl-16463	204	3	this	this	PRON
crl-16463	204	4	,	,	PUNCT
crl-16463	204	5	textual	textual	ADJ
crl-16463	204	6	comments	comment	NOUN
crl-16463	204	7	collected	collect	VERB
crl-16463	204	8	from	from	ADP
crl-16463	204	9	the	the	DET
crl-16463	204	10	authors	author	NOUN
crl-16463	204	11	’	’	PART
crl-16463	204	12	home	home	NOUN
crl-16463	204	13	institution	institution	NOUN
crl-16463	204	14	’s	’s	PART
crl-16463	204	15	most	most	ADV
crl-16463	204	16	recent	recent	ADJ
crl-16463	204	17	libqual+	libqual+	ADP
crl-16463	204	18	survey	survey	NOUN
crl-16463	204	19	data	datum	NOUN
crl-16463	204	20	were	be	AUX
crl-16463	204	21	analyzed	analyze	VERB
crl-16463	204	22	and	and	CCONJ
crl-16463	204	23	compared	compare	VERB
crl-16463	204	24	to	to	ADP
crl-16463	204	25	the	the	DET
crl-16463	204	26	survey	survey	NOUN
crl-16463	204	27	’s	’s	PART
crl-16463	204	28	quantitative	quantitative	ADJ
crl-16463	204	29	findings	finding	NOUN
crl-16463	204	30	.	.	PUNCT
crl-16463	205	1	the	the	DET
crl-16463	205	2	researchers	researcher	NOUN
crl-16463	205	3	found	find	VERB
crl-16463	205	4	that	that	SCONJ
crl-16463	205	5	the	the	DET
crl-16463	205	6	qualitative	qualitative	ADJ
crl-16463	205	7	analysis	analysis	NOUN
crl-16463	205	8	extended	extend	VERB
crl-16463	205	9	the	the	DET
crl-16463	205	10	survey	survey	NOUN
crl-16463	205	11	’s	’s	PART
crl-16463	205	12	results	result	NOUN
crl-16463	205	13	in	in	ADP
crl-16463	205	14	meaningful	meaningful	ADJ
crl-16463	205	15	ways	way	NOUN
crl-16463	205	16	.	.	PUNCT
crl-16463	206	1	of	of	ADP
crl-16463	206	2	importance	importance	NOUN
crl-16463	206	3	,	,	PUNCT
crl-16463	206	4	the	the	DET
crl-16463	206	5	qualitative	qualitative	ADJ
crl-16463	206	6	analysis	analysis	NOUN
crl-16463	206	7	led	lead	VERB
crl-16463	206	8	to	to	ADP
crl-16463	206	9	the	the	DET
crl-16463	206	10	identification	identification	NOUN
crl-16463	206	11	of	of	ADP
crl-16463	206	12	key	key	ADJ
crl-16463	206	13	recommendations	recommendation	NOUN
crl-16463	206	14	that	that	PRON
crl-16463	206	15	were	be	AUX
crl-16463	206	16	either	either	CCONJ
crl-16463	206	17	new	new	ADJ
crl-16463	206	18	or	or	CCONJ
crl-16463	206	19	not	not	PART
crl-16463	206	20	obviously	obviously	ADV
crl-16463	206	21	clear	clear	ADJ
crl-16463	206	22	from	from	ADP
crl-16463	206	23	the	the	DET
crl-16463	206	24	quantitative	quantitative	ADJ
crl-16463	206	25	results	result	NOUN
crl-16463	206	26	alone	alone	ADV
crl-16463	206	27	.	.	PUNCT
crl-16463	207	1	the	the	DET
crl-16463	207	2	researchers	researcher	NOUN
crl-16463	207	3	conclude	conclude	VERB
crl-16463	207	4	that	that	SCONJ
crl-16463	207	5	the	the	DET
crl-16463	207	6	qualitative	qualitative	ADJ
crl-16463	207	7	analysis	analysis	NOUN
crl-16463	207	8	,	,	PUNCT
crl-16463	207	9	though	though	SCONJ
crl-16463	207	10	problematic	problematic	ADJ
crl-16463	207	11	in	in	ADP
crl-16463	207	12	terms	term	NOUN
crl-16463	207	13	of	of	ADP
crl-16463	207	14	the	the	DET
crl-16463	207	15	extra	extra	ADJ
crl-16463	207	16	time	time	NOUN
crl-16463	207	17	and	and	CCONJ
crl-16463	207	18	energy	energy	NOUN
crl-16463	207	19	required	require	VERB
crl-16463	207	20	,	,	PUNCT
crl-16463	207	21	does	do	AUX
crl-16463	207	22	indeed	indeed	ADV
crl-16463	207	23	add	add	VERB
crl-16463	207	24	needed	needed	ADJ
crl-16463	207	25	value	value	NOUN
crl-16463	207	26	.	.	PUNCT
crl-16463	208	1	overall	overall	ADJ
crl-16463	208	2	,	,	PUNCT
crl-16463	208	3	importance	importance	NOUN
crl-16463	208	4	-	-	PUNCT
crl-16463	208	5	satisfaction	satisfaction	NOUN
crl-16463	208	6	matrices	matrix	NOUN
crl-16463	208	7	were	be	AUX
crl-16463	208	8	found	find	VERB
crl-16463	208	9	to	to	PART
crl-16463	208	10	be	be	AUX
crl-16463	208	11	beneficial	beneficial	ADJ
crl-16463	208	12	in	in	ADP
crl-16463	208	13	communicating	communicate	VERB
crl-16463	208	14	areas	area	NOUN
crl-16463	208	15	of	of	ADP
crl-16463	208	16	library	library	NOUN
crl-16463	208	17	service	service	NOUN
crl-16463	208	18	and	and	CCONJ
crl-16463	208	19	operations	operation	NOUN
crl-16463	208	20	that	that	PRON
crl-16463	208	21	need	need	VERB
crl-16463	208	22	attention	attention	NOUN
crl-16463	208	23	.	.	PUNCT
crl-16463	209	1	library	library	NOUN
crl-16463	209	2	managers	manager	NOUN
crl-16463	209	3	at	at	ADP
crl-16463	209	4	mcmaster	mcmaster	NOUN
crl-16463	209	5	were	be	AUX
crl-16463	209	6	pleased	pleased	ADJ
crl-16463	209	7	and	and	CCONJ
crl-16463	209	8	supportive	supportive	ADJ
crl-16463	209	9	of	of	ADP
crl-16463	209	10	the	the	DET
crl-16463	209	11	study	study	NOUN
crl-16463	209	12	’s	’s	PART
crl-16463	209	13	methodology	methodology	NOUN
crl-16463	209	14	and	and	CCONJ
crl-16463	209	15	findings	finding	NOUN
crl-16463	209	16	.	.	PUNCT
crl-16463	210	1	recall	recall	VERB
crl-16463	210	2	that	that	SCONJ
crl-16463	210	3	by	by	ADP
crl-16463	210	4	recommending	recommend	VERB
crl-16463	210	5	the	the	DET
crl-16463	210	6	use	use	NOUN
crl-16463	210	7	of	of	ADP
crl-16463	210	8	importance	importance	NOUN
crl-16463	210	9	-	-	PUNCT
crl-16463	210	10	satisfaction	satisfaction	NOUN
crl-16463	210	11	matrices	matrix	NOUN
crl-16463	210	12	,	,	PUNCT
crl-16463	210	13	the	the	DET
crl-16463	210	14	authors	author	NOUN
crl-16463	210	15	of	of	ADP
crl-16463	210	16	the	the	DET
crl-16463	210	17	paper	paper	NOUN
crl-16463	210	18	are	be	AUX
crl-16463	210	19	not	not	PART
crl-16463	210	20	advocating	advocate	VERB
crl-16463	210	21	the	the	DET
crl-16463	210	22	abandonment	abandonment	NOUN
crl-16463	210	23	of	of	ADP
crl-16463	210	24	a	a	DET
crl-16463	210	25	detailed	detailed	ADJ
crl-16463	210	26	review	review	NOUN
crl-16463	210	27	of	of	ADP
crl-16463	210	28	individual	individual	ADJ
crl-16463	210	29	comments	comment	NOUN
crl-16463	210	30	.	.	PUNCT
crl-16463	211	1	indeed	indeed	ADV
crl-16463	211	2	,	,	PUNCT
crl-16463	211	3	it	it	PRON
crl-16463	211	4	is	be	AUX
crl-16463	211	5	only	only	ADV
crl-16463	211	6	after	after	ADP
crl-16463	211	7	a	a	DET
crl-16463	211	8	careful	careful	ADJ
crl-16463	211	9	reading	reading	NOUN
crl-16463	211	10	and	and	CCONJ
crl-16463	211	11	analysis	analysis	NOUN
crl-16463	211	12	of	of	ADP
crl-16463	211	13	the	the	DET
crl-16463	211	14	comments	comment	NOUN
crl-16463	211	15	made	make	VERB
crl-16463	211	16	by	by	ADP
crl-16463	211	17	survey	survey	NOUN
crl-16463	211	18	respondents	respondent	NOUN
crl-16463	211	19	that	that	SCONJ
crl-16463	211	20	the	the	DET
crl-16463	211	21	information	information	NOUN
crl-16463	211	22	-	-	PUNCT
crl-16463	211	23	satisfaction	satisfaction	NOUN
crl-16463	211	24	matrices	matrix	NOUN
crl-16463	211	25	can	can	AUX
crl-16463	211	26	be	be	AUX
crl-16463	211	27	created	create	VERB
crl-16463	211	28	.	.	PUNCT
crl-16463	212	1	in	in	ADP
crl-16463	212	2	fact	fact	NOUN
crl-16463	212	3	,	,	PUNCT
crl-16463	212	4	the	the	DET
crl-16463	212	5	authors	author	NOUN
crl-16463	212	6	feel	feel	VERB
crl-16463	212	7	the	the	DET
crl-16463	212	8	matrices	matrix	NOUN
crl-16463	212	9	could	could	AUX
crl-16463	212	10	be	be	AUX
crl-16463	212	11	useful	useful	ADJ
crl-16463	212	12	in	in	ADP
crl-16463	212	13	distinguishing	distinguish	VERB
crl-16463	212	14	which	which	DET
crl-16463	212	15	subset	subset	NOUN
crl-16463	212	16	of	of	ADP
crl-16463	212	17	comments	comment	NOUN
crl-16463	212	18	by	by	ADP
crl-16463	212	19	libqual+	libqual+	PRON
crl-16463	213	1	survey	survey	NOUN
crl-16463	213	2	respondents	respondent	NOUN
crl-16463	213	3	are	be	AUX
crl-16463	213	4	worth	worth	ADJ
crl-16463	213	5	further	further	ADJ
crl-16463	213	6	investigation	investigation	NOUN
crl-16463	213	7	and/or	and/or	CCONJ
crl-16463	213	8	more	more	ADV
crl-16463	213	9	careful	careful	ADJ
crl-16463	213	10	rereading	rereading	NOUN
crl-16463	213	11	and	and	CCONJ
crl-16463	213	12	attention	attention	NOUN
crl-16463	213	13	.	.	PUNCT
crl-16463	214	1	it	it	PRON
crl-16463	214	2	is	be	AUX
crl-16463	214	3	the	the	DET
crl-16463	214	4	authors	author	NOUN
crl-16463	214	5	’	’	PART
crl-16463	214	6	opinion	opinion	NOUN
crl-16463	214	7	that	that	SCONJ
crl-16463	214	8	the	the	DET
crl-16463	214	9	matrices	matrix	NOUN
crl-16463	214	10	help	help	VERB
crl-16463	214	11	prioritize	prioritize	VERB
crl-16463	214	12	which	which	DET
crl-16463	214	13	comments	comment	NOUN
crl-16463	214	14	should	should	AUX
crl-16463	214	15	be	be	AUX
crl-16463	214	16	taken	take	VERB
crl-16463	214	17	more	more	ADV
crl-16463	214	18	seriously	seriously	ADV
crl-16463	214	19	and	and	CCONJ
crl-16463	214	20	prevents	prevent	VERB
crl-16463	214	21	those	those	PRON
crl-16463	214	22	who	who	PRON
crl-16463	214	23	are	be	AUX
crl-16463	214	24	reading	read	VERB
crl-16463	214	25	the	the	DET
crl-16463	214	26	comments	comment	NOUN
crl-16463	214	27	from	from	ADP
crl-16463	214	28	being	be	AUX
crl-16463	214	29	distracted	distract	VERB
crl-16463	214	30	or	or	CCONJ
crl-16463	214	31	overly	overly	ADV
crl-16463	214	32	persuaded	persuade	VERB
crl-16463	214	33	by	by	ADP
crl-16463	214	34	less	less	ADV
crl-16463	214	35	important	important	ADJ
crl-16463	214	36	comments	comment	NOUN
crl-16463	214	37	that	that	PRON
crl-16463	214	38	happen	happen	VERB
crl-16463	214	39	to	to	PART
crl-16463	214	40	command	command	VERB
crl-16463	214	41	attention	attention	NOUN
crl-16463	214	42	simply	simply	ADV
crl-16463	214	43	because	because	SCONJ
crl-16463	214	44	they	they	PRON
crl-16463	214	45	are	be	AUX
crl-16463	214	46	lengthy	lengthy	ADJ
crl-16463	214	47	,	,	PUNCT
crl-16463	214	48	well	well	ADV
crl-16463	214	49	articulated	articulate	VERB
crl-16463	214	50	,	,	PUNCT
crl-16463	214	51	or	or	CCONJ
crl-16463	214	52	eloquently	eloquently	ADV
crl-16463	214	53	written	write	VERB
crl-16463	214	54	.	.	PUNCT
crl-16463	215	1	it	it	PRON
crl-16463	215	2	is	be	AUX
crl-16463	215	3	important	important	ADJ
crl-16463	215	4	to	to	PART
crl-16463	215	5	note	note	VERB
crl-16463	215	6	that	that	SCONJ
crl-16463	215	7	the	the	DET
crl-16463	215	8	study	study	NOUN
crl-16463	215	9	offers	offer	VERB
crl-16463	215	10	both	both	CCONJ
crl-16463	215	11	theoretical	theoretical	ADJ
crl-16463	215	12	and	and	CCONJ
crl-16463	215	13	practical	practical	ADJ
crl-16463	215	14	contributions	contribution	NOUN
crl-16463	215	15	.	.	PUNCT
crl-16463	216	1	in	in	ADP
crl-16463	216	2	terms	term	NOUN
crl-16463	216	3	of	of	ADP
crl-16463	216	4	theory	theory	NOUN
crl-16463	216	5	,	,	PUNCT
crl-16463	216	6	the	the	DET
crl-16463	216	7	conceptual	conceptual	ADJ
crl-16463	216	8	framework	framework	NOUN
crl-16463	216	9	and	and	CCONJ
crl-16463	216	10	final	final	ADJ
crl-16463	216	11	version	version	NOUN
crl-16463	216	12	of	of	ADP
crl-16463	216	13	the	the	DET
crl-16463	216	14	codebook	codebook	NOUN
crl-16463	216	15	are	be	AUX
crl-16463	216	16	useful	useful	ADJ
crl-16463	216	17	in	in	ADP
crl-16463	216	18	furthering	further	VERB
crl-16463	216	19	collective	collective	ADJ
crl-16463	216	20	knowledge	knowledge	NOUN
crl-16463	216	21	of	of	ADP
crl-16463	216	22	library	library	NOUN
crl-16463	216	23	features	feature	NOUN
crl-16463	216	24	(	(	PUNCT
crl-16463	216	25	attributes	attribute	NOUN
crl-16463	216	26	and	and	CCONJ
crl-16463	216	27	types	type	NOUN
crl-16463	216	28	)	)	PUNCT
crl-16463	216	29	to	to	PART
crl-16463	216	30	consider	consider	VERB
crl-16463	216	31	when	when	SCONJ
crl-16463	216	32	assessing	assess	VERB
crl-16463	216	33	a	a	DET
crl-16463	216	34	library	library	NOUN
crl-16463	216	35	’s	’s	PART
crl-16463	216	36	services	service	NOUN
crl-16463	216	37	.	.	PUNCT
crl-16463	217	1	with	with	ADP
crl-16463	217	2	respect	respect	NOUN
crl-16463	217	3	to	to	ADP
crl-16463	217	4	practice	practice	VERB
crl-16463	217	5	,	,	PUNCT
crl-16463	217	6	the	the	DET
crl-16463	217	7	utility	utility	NOUN
crl-16463	217	8	of	of	ADP
crl-16463	217	9	conducting	conduct	VERB
crl-16463	217	10	a	a	DET
crl-16463	217	11	qualitative	qualitative	ADJ
crl-16463	217	12	analysis	analysis	NOUN
crl-16463	217	13	of	of	ADP
crl-16463	217	14	libqual+	libqual+	NOUN
crl-16463	217	15	comments	comment	NOUN
crl-16463	217	16	and	and	CCONJ
crl-16463	217	17	using	use	VERB
crl-16463	217	18	importancesatisfaction	importancesatisfaction	NOUN
crl-16463	217	19	matrices	matrix	NOUN
crl-16463	217	20	to	to	PART
crl-16463	217	21	disseminate	disseminate	VERB
crl-16463	217	22	results	result	NOUN
crl-16463	217	23	and	and	CCONJ
crl-16463	217	24	generate	generate	VERB
crl-16463	217	25	recommendations	recommendation	NOUN
crl-16463	217	26	to	to	ADP
crl-16463	217	27	management	management	NOUN
crl-16463	217	28	are	be	AUX
crl-16463	217	29	a	a	DET
crl-16463	217	30	value	value	NOUN
crl-16463	217	31	-	-	PUNCT
crl-16463	217	32	add	add	NOUN
crl-16463	217	33	.	.	PUNCT
crl-16463	218	1	in	in	ADP
crl-16463	218	2	conclusion	conclusion	NOUN
crl-16463	218	3	,	,	PUNCT
crl-16463	218	4	this	this	DET
crl-16463	218	5	paper	paper	NOUN
crl-16463	218	6	is	be	AUX
crl-16463	218	7	beneficial	beneficial	ADJ
crl-16463	218	8	to	to	ADP
crl-16463	218	9	those	those	PRON
crl-16463	218	10	who	who	PRON
crl-16463	218	11	are	be	AUX
crl-16463	218	12	responsible	responsible	ADJ
crl-16463	218	13	for	for	ADP
crl-16463	218	14	the	the	DET
crl-16463	218	15	analysis	analysis	NOUN
crl-16463	218	16	of	of	ADP
crl-16463	218	17	libqual+	libqual+	PRON
crl-16463	218	18	qualitative	qualitative	ADJ
crl-16463	218	19	library	library	NOUN
crl-16463	218	20	patron	patron	NOUN
crl-16463	218	21	comments	comment	NOUN
crl-16463	218	22	in	in	ADP
crl-16463	218	23	their	their	PRON
crl-16463	218	24	libraries	library	NOUN
crl-16463	218	25	.	.	PUNCT
crl-16463	219	1	the	the	DET
crl-16463	219	2	paper	paper	NOUN
crl-16463	219	3	proposes	propose	VERB
crl-16463	219	4	a	a	DET
crl-16463	219	5	structured	structured	ADJ
crl-16463	219	6	and	and	CCONJ
crl-16463	219	7	rigorous	rigorous	ADJ
crl-16463	219	8	method	method	NOUN
crl-16463	219	9	by	by	ADP
crl-16463	219	10	which	which	PRON
crl-16463	219	11	to	to	PART
crl-16463	219	12	present	present	VERB
crl-16463	219	13	a	a	DET
crl-16463	219	14	qualitative	qualitative	ADJ
crl-16463	219	15	analysis	analysis	NOUN
crl-16463	219	16	of	of	ADP
crl-16463	219	17	libqual+	libqual+	PRON
crl-16463	219	18	comments	comment	NOUN
crl-16463	219	19	in	in	ADP
crl-16463	219	20	a	a	DET
crl-16463	219	21	visual	visual	ADJ
crl-16463	219	22	manner	manner	NOUN
crl-16463	219	23	that	that	PRON
crl-16463	219	24	library	library	NOUN
crl-16463	219	25	managers	manager	NOUN
crl-16463	219	26	may	may	AUX
crl-16463	219	27	find	find	VERB
crl-16463	219	28	appealing	appealing	ADJ
crl-16463	219	29	and	and	CCONJ
crl-16463	219	30	useful	useful	ADJ
crl-16463	219	31	in	in	ADP
crl-16463	219	32	terms	term	NOUN
crl-16463	219	33	of	of	ADP
crl-16463	219	34	helping	help	VERB
crl-16463	219	35	them	they	PRON
crl-16463	219	36	make	make	VERB
crl-16463	219	37	informed	informed	ADJ
crl-16463	219	38	decisions	decision	NOUN
crl-16463	219	39	concerning	concern	VERB
crl-16463	219	40	improvements	improvement	NOUN
crl-16463	219	41	to	to	ADP
crl-16463	219	42	library	library	NOUN
crl-16463	219	43	operations	operation	NOUN
crl-16463	219	44	and	and	CCONJ
crl-16463	219	45	services	service	NOUN
crl-16463	219	46	.	.	PUNCT
crl-16463	220	1	notes	note	NOUN
crl-16463	220	2	1	1	NUM
crl-16463	220	3	.	.	PROPN
crl-16463	220	4	ben	ben	PROPN
crl-16463	220	5	hunter	hunter	PROPN
crl-16463	220	6	and	and	CCONJ
crl-16463	220	7	robert	robert	PROPN
crl-16463	220	8	perret	perret	PROPN
crl-16463	220	9	,	,	PUNCT
crl-16463	220	10	“	"	PUNCT
crl-16463	220	11	can	can	AUX
crl-16463	220	12	money	money	NOUN
crl-16463	220	13	buy	buy	VERB
crl-16463	220	14	happiness	happiness	NOUN
crl-16463	220	15	?	?	PUNCT
crl-16463	221	1	a	a	DET
crl-16463	221	2	statistical	statistical	ADJ
crl-16463	221	3	analysis	analysis	NOUN
crl-16463	221	4	of	of	ADP
crl-16463	221	5	predictors	predictor	NOUN
crl-16463	221	6	for	for	ADP
crl-16463	221	7	user	user	NOUN
crl-16463	221	8	satisfaction	satisfaction	NOUN
crl-16463	221	9	,	,	PUNCT
crl-16463	221	10	”	"	PUNCT
crl-16463	221	11	journal	journal	NOUN
crl-16463	221	12	of	of	ADP
crl-16463	221	13	academic	academic	ADJ
crl-16463	221	14	librarianship	librarianship	NOUN
crl-16463	221	15	37	37	NUM
crl-16463	221	16	,	,	PUNCT
crl-16463	221	17	no	no	NOUN
crl-16463	221	18	.	.	NOUN
crl-16463	221	19	5	5	NUM
crl-16463	221	20	(	(	PUNCT
crl-16463	221	21	2011	2011	NUM
crl-16463	221	22	):	):	PUNCT
crl-16463	221	23	402–08	402–08	NUM
crl-16463	221	24	.	.	PUNCT
crl-16463	222	1	2	2	X
crl-16463	222	2	.	.	X
crl-16463	222	3	martha	martha	PROPN
crl-16463	222	4	kyrillidou	kyrillidou	PROPN
crl-16463	222	5	,	,	PUNCT
crl-16463	222	6	toni	toni	PROPN
crl-16463	222	7	olshen	olshen	PROPN
crl-16463	222	8	,	,	PUNCT
crl-16463	222	9	fred	fred	PROPN
crl-16463	222	10	heath	heath	PROPN
crl-16463	222	11	,	,	PUNCT
crl-16463	222	12	claude	claude	VERB
crl-16463	222	13	bonnelly	bonnelly	ADV
crl-16463	222	14	,	,	PUNCT
crl-16463	222	15	and	and	CCONJ
crl-16463	222	16	jean	jean	PROPN
crl-16463	222	17	-	-	PUNCT
crl-16463	222	18	pierre	pierre	NOUN
crl-16463	222	19	cote	cote	NOUN
crl-16463	222	20	,	,	PUNCT
crl-16463	222	21	“	"	PUNCT
crl-16463	222	22	crosscultural	crosscultural	ADJ
crl-16463	222	23	implementation	implementation	NOUN
crl-16463	222	24	of	of	ADP
crl-16463	222	25	libqual+	libqual+	NUM
crl-16463	222	26	™	™	PROPN
crl-16463	222	27	:	:	PUNCT
crl-16463	222	28	the	the	DET
crl-16463	222	29	french	french	ADJ
crl-16463	222	30	language	language	NOUN
crl-16463	222	31	experience	experience	NOUN
crl-16463	222	32	,	,	PUNCT
crl-16463	222	33	”	"	PUNCT
crl-16463	222	34	5th	5th	ADJ
crl-16463	222	35	northumbria	northumbria	PROPN
crl-16463	222	36	international	international	PROPN
crl-16463	222	37	conference	conference	NOUN
crl-16463	222	38	proceedings	proceeding	NOUN
crl-16463	222	39	,	,	PUNCT
crl-16463	222	40	durham	durham	PROPN
crl-16463	222	41	,	,	PUNCT
crl-16463	222	42	u.k	u.k	PROPN
crl-16463	222	43	.	.	PROPN
crl-16463	222	44	(	(	PUNCT
crl-16463	222	45	2003	2003	NUM
crl-16463	222	46	)	)	PUNCT
crl-16463	222	47	;	;	PUNCT
crl-16463	222	48	miguel	miguel	PROPN
crl-16463	222	49	morales	morale	NOUN
crl-16463	222	50	,	,	PUNCT
crl-16463	222	51	riadh	riadh	PROPN
crl-16463	222	52	ladhari	ladhari	PROPN
crl-16463	222	53	,	,	PUNCT
crl-16463	222	54	javier	javier	PROPN
crl-16463	222	55	reynoso	reynoso	PROPN
crl-16463	222	56	,	,	PUNCT
crl-16463	222	57	rosario	rosario	PROPN
crl-16463	222	58	toro	toro	PROPN
crl-16463	222	59	,	,	PUNCT
crl-16463	222	60	and	and	CCONJ
crl-16463	222	61	cesar	cesar	PROPN
crl-16463	222	62	sepulveda	sepulveda	PROPN
crl-16463	222	63	,	,	PUNCT
crl-16463	222	64	“	"	PUNCT
crl-16463	222	65	an	an	DET
crl-16463	222	66	independent	independent	ADJ
crl-16463	222	67	assessment	assessment	NOUN
crl-16463	222	68	of	of	ADP
crl-16463	222	69	the	the	DET
crl-16463	222	70	unidimensionality	unidimensionality	NOUN
crl-16463	222	71	,	,	PUNCT
crl-16463	222	72	reliability	reliability	NOUN
crl-16463	222	73	,	,	PUNCT
crl-16463	222	74	validity	validity	NOUN
crl-16463	222	75	and	and	CCONJ
crl-16463	222	76	factor	factor	NOUN
crl-16463	222	77	structure	structure	NOUN
crl-16463	222	78	of	of	ADP
crl-16463	222	79	the	the	DET
crl-16463	222	80	libqual+tm	libqual+tm	NOUN
crl-16463	222	81	scale	scale	NOUN
crl-16463	222	82	,	,	PUNCT
crl-16463	222	83	”	"	PUNCT
crl-16463	222	84	services	service	NOUN
crl-16463	222	85	industries	industry	NOUN
crl-16463	222	86	journal	journal	PROPN
crl-16463	222	87	32	32	NUM
crl-16463	222	88	,	,	PUNCT
crl-16463	222	89	no	no	INTJ
crl-16463	222	90	.	.	NOUN
crl-16463	222	91	16	16	NUM
crl-16463	222	92	(	(	PUNCT
crl-16463	222	93	2012	2012	NUM
crl-16463	222	94	):	):	PUNCT
crl-16463	222	95	2585–605	2585–605	NUM
crl-16463	222	96	;	;	PUNCT
crl-16463	222	97	bruce	bruce	PROPN
crl-16463	222	98	thompson	thompson	PROPN
crl-16463	222	99	,	,	PUNCT
crl-16463	222	100	colleen	colleen	PROPN
crl-16463	222	101	cook	cook	NOUN
crl-16463	222	102	,	,	PUNCT
crl-16463	222	103	and	and	CCONJ
crl-16463	222	104	martha	martha	PROPN
crl-16463	222	105	kyrillidou	kyrillidou	PROPN
crl-16463	222	106	,	,	PUNCT
crl-16463	222	107	“	"	PUNCT
crl-16463	222	108	concurrent	concurrent	ADJ
crl-16463	222	109	validity	validity	NOUN
crl-16463	222	110	of	of	ADP
crl-16463	222	111	libqual+tm	libqual+tm	NOUN
crl-16463	222	112	scores	score	NOUN
crl-16463	222	113	:	:	PUNCT
crl-16463	222	114	what	what	PRON
crl-16463	222	115	do	do	AUX
crl-16463	222	116	libqual+tm	libqual+tm	NOUN
crl-16463	222	117	scores	score	VERB
crl-16463	222	118	measure	measure	VERB
crl-16463	222	119	?	?	PUNCT
crl-16463	222	120	”	"	PUNCT
crl-16463	223	1	journal	journal	PROPN
crl-16463	223	2	of	of	ADP
crl-16463	223	3	academic	academic	ADJ
crl-16463	223	4	librarianship	librarianship	NOUN
crl-16463	223	5	31	31	NUM
crl-16463	223	6	,	,	PUNCT
crl-16463	223	7	no	no	INTJ
crl-16463	223	8	.	.	NOUN
crl-16463	223	9	6	6	NUM
crl-16463	223	10	(	(	PUNCT
crl-16463	223	11	2005	2005	NUM
crl-16463	223	12	):	):	PUNCT
crl-16463	223	13	517–52	517–52	NUM
crl-16463	223	14	;	;	PUNCT
crl-16463	223	15	bruce	bruce	PROPN
crl-16463	223	16	thompson	thompson	PROPN
crl-16463	223	17	,	,	PUNCT
crl-16463	223	18	colleen	colleen	PROPN
crl-16463	223	19	cook	cook	NOUN
crl-16463	223	20	,	,	PUNCT
crl-16463	223	21	and	and	CCONJ
crl-16463	223	22	russel	russel	PROPN
crl-16463	223	23	l.	l.	PROPN
crl-16463	223	24	thompson	thompson	PROPN
crl-16463	223	25	,	,	PUNCT
crl-16463	223	26	“	"	PUNCT
crl-16463	223	27	reliability	reliability	NOUN
crl-16463	223	28	and	and	CCONJ
crl-16463	223	29	structure	structure	NOUN
crl-16463	223	30	of	of	ADP
crl-16463	223	31	libqual+tm	libqual+tm	NOUN
crl-16463	223	32	scores	score	NOUN
crl-16463	223	33	:	:	PUNCT
crl-16463	223	34	measuring	measure	VERB
crl-16463	223	35	perceived	perceive	VERB
crl-16463	223	36	library	library	NOUN
crl-16463	223	37	service	service	NOUN
crl-16463	223	38	quality	quality	NOUN
crl-16463	223	39	,	,	PUNCT
crl-16463	223	40	”	"	PUNCT
crl-16463	223	41	portal	portal	ADJ
crl-16463	223	42	:	:	PUNCT
crl-16463	223	43	libraries	library	NOUN
crl-16463	223	44	and	and	CCONJ
crl-16463	223	45	the	the	DET
crl-16463	223	46	academy	academy	NOUN
crl-16463	223	47	2	2	NUM
crl-16463	223	48	,	,	PUNCT
crl-16463	223	49	no	no	NOUN
crl-16463	223	50	.	.	NOUN
crl-16463	223	51	1	1	NUM
crl-16463	223	52	(	(	PUNCT
crl-16463	223	53	2002	2002	NUM
crl-16463	223	54	):	):	PUNCT
crl-16463	223	55	3–12	3–12	PROPN
crl-16463	223	56	.	.	PUNCT
crl-16463	223	57	810	810	NUM
crl-16463	223	58	college	college	PROPN
crl-16463	223	59	&	&	CCONJ
crl-16463	223	60	research	research	PROPN
crl-16463	223	61	libraries	library	NOUN
crl-16463	223	62	september	september	PROPN
crl-16463	223	63	2015	2015	NUM
crl-16463	223	64	3	3	NUM
crl-16463	223	65	.	.	PROPN
crl-16463	223	66	association	association	PROPN
crl-16463	223	67	of	of	ADP
crl-16463	223	68	research	research	NOUN
crl-16463	223	69	libraries	library	NOUN
crl-16463	223	70	,	,	PUNCT
crl-16463	223	71	general	general	ADJ
crl-16463	223	72	information	information	NOUN
crl-16463	223	73	–	–	PUNCT
crl-16463	223	74	libqual+	libqual+	PROPN
crl-16463	223	75	,	,	PUNCT
crl-16463	223	76	available	available	ADJ
crl-16463	223	77	online	online	ADV
crl-16463	223	78	at	at	ADP
crl-16463	223	79	www.libqual.org/about/about_lq/general_info	www.libqual.org/about/about_lq/general_info	NUM
crl-16463	224	1	[	[	PUNCT
crl-16463	224	2	accessed	access	VERB
crl-16463	224	3	2	2	NUM
crl-16463	224	4	april	april	NOUN
crl-16463	224	5	2014	2014	NUM
crl-16463	224	6	]	]	PUNCT
crl-16463	224	7	.	.	PUNCT
crl-16463	225	1	4	4	X
crl-16463	225	2	.	.	X
crl-16463	225	3	bruce	bruce	PROPN
crl-16463	225	4	thompson	thompson	PROPN
crl-16463	225	5	,	,	PUNCT
crl-16463	225	6	colleen	colleen	PROPN
crl-16463	225	7	cook	cook	NOUN
crl-16463	225	8	,	,	PUNCT
crl-16463	225	9	and	and	CCONJ
crl-16463	225	10	fred	fred	ADJ
crl-16463	225	11	heath	heath	NOUN
crl-16463	225	12	,	,	PUNCT
crl-16463	225	13	“	"	PUNCT
crl-16463	225	14	the	the	DET
crl-16463	225	15	libqual+	libqual+	PROPN
crl-16463	225	16	gap	gap	NOUN
crl-16463	225	17	measurement	measurement	NOUN
crl-16463	225	18	model	model	NOUN
crl-16463	225	19	:	:	PUNCT
crl-16463	225	20	the	the	DET
crl-16463	225	21	bad	bad	ADJ
crl-16463	225	22	,	,	PUNCT
crl-16463	225	23	the	the	DET
crl-16463	225	24	ugly	ugly	ADJ
crl-16463	225	25	,	,	PUNCT
crl-16463	225	26	and	and	CCONJ
crl-16463	225	27	the	the	DET
crl-16463	225	28	good	good	NOUN
crl-16463	225	29	of	of	ADP
crl-16463	225	30	gap	gap	NOUN
crl-16463	225	31	measurement	measurement	NOUN
crl-16463	225	32	,	,	PUNCT
crl-16463	225	33	”	"	PUNCT
crl-16463	225	34	performance	performance	NOUN
crl-16463	225	35	measurement	measurement	NOUN
crl-16463	225	36	and	and	CCONJ
crl-16463	225	37	metrics	metric	NOUN
crl-16463	225	38	1	1	NUM
crl-16463	225	39	,	,	PUNCT
crl-16463	225	40	no	no	NOUN
crl-16463	225	41	.	.	NOUN
crl-16463	225	42	3	3	NUM
crl-16463	225	43	(	(	PUNCT
crl-16463	225	44	2000	2000	NUM
crl-16463	225	45	):	):	PUNCT
crl-16463	225	46	165–78	165–78	NOUN
crl-16463	225	47	.	.	PUNCT
crl-16463	226	1	5	5	X
crl-16463	226	2	.	.	X
crl-16463	226	3	michael	michael	PROPN
crl-16463	226	4	j.	j.	PROPN
crl-16463	226	5	roszkowski	roszkowski	PROPN
crl-16463	226	6	,	,	PUNCT
crl-16463	226	7	john	john	PROPN
crl-16463	226	8	s.	s.	PROPN
crl-16463	226	9	baky	baky	PROPN
crl-16463	226	10	,	,	PUNCT
crl-16463	226	11	and	and	CCONJ
crl-16463	226	12	david	david	PROPN
crl-16463	226	13	b.	b.	PROPN
crl-16463	226	14	jones	jones	PROPN
crl-16463	226	15	,	,	PUNCT
crl-16463	226	16	“	"	PUNCT
crl-16463	226	17	so	so	SCONJ
crl-16463	226	18	which	which	DET
crl-16463	226	19	score	score	NOUN
crl-16463	226	20	on	on	ADP
crl-16463	226	21	the	the	DET
crl-16463	226	22	libqual+	libqual+	PROPN
crl-16463	226	23	tells	tell	VERB
crl-16463	226	24	me	i	PRON
crl-16463	226	25	if	if	SCONJ
crl-16463	226	26	library	library	NOUN
crl-16463	226	27	users	user	NOUN
crl-16463	226	28	are	be	AUX
crl-16463	226	29	satisfied	satisfied	ADJ
crl-16463	226	30	?	?	PUNCT
crl-16463	226	31	”	"	PUNCT
crl-16463	227	1	library	library	PROPN
crl-16463	227	2	&	&	CCONJ
crl-16463	227	3	information	information	PROPN
crl-16463	227	4	science	science	PROPN
crl-16463	227	5	research	research	NOUN
crl-16463	227	6	27	27	NUM
crl-16463	227	7	,	,	PUNCT
crl-16463	227	8	no	no	NOUN
crl-16463	227	9	.	.	NOUN
crl-16463	227	10	4	4	NUM
crl-16463	227	11	(	(	PUNCT
crl-16463	227	12	2005	2005	NUM
crl-16463	227	13	):	):	PUNCT
crl-16463	227	14	424–39	424–39	PROPN
crl-16463	227	15	.	.	PROPN
crl-16463	228	1	6	6	X
crl-16463	228	2	.	.	X
crl-16463	228	3	tim	tim	PROPN
crl-16463	228	4	bower	bower	NOUN
crl-16463	228	5	and	and	CCONJ
crl-16463	228	6	dennis	dennis	PROPN
crl-16463	228	7	bradford	bradford	NOUN
crl-16463	228	8	,	,	PUNCT
crl-16463	228	9	“	"	PUNCT
crl-16463	228	10	how	how	SCONJ
crl-16463	228	11	to	to	PART
crl-16463	228	12	get	get	VERB
crl-16463	228	13	more	more	ADJ
crl-16463	228	14	from	from	ADP
crl-16463	228	15	your	your	PRON
crl-16463	228	16	quantitative	quantitative	ADJ
crl-16463	228	17	libqual+tm	libqual+tm	NOUN
crl-16463	228	18	dataset	dataset	NOUN
crl-16463	228	19	:	:	PUNCT
crl-16463	228	20	making	make	VERB
crl-16463	228	21	results	result	NOUN
crl-16463	228	22	practical	practical	ADJ
crl-16463	228	23	,	,	PUNCT
crl-16463	228	24	”	"	PUNCT
crl-16463	228	25	performance	performance	NOUN
crl-16463	228	26	measurement	measurement	NOUN
crl-16463	228	27	and	and	CCONJ
crl-16463	228	28	metrics	metric	NOUN
crl-16463	228	29	8	8	NUM
crl-16463	228	30	,	,	PUNCT
crl-16463	228	31	no	no	NOUN
crl-16463	228	32	.	.	NOUN
crl-16463	228	33	2	2	NUM
crl-16463	228	34	(	(	PUNCT
crl-16463	228	35	2007	2007	NUM
crl-16463	228	36	):	):	PUNCT
crl-16463	228	37	110–26	110–26	NUM
crl-16463	228	38	.	.	PUNCT
crl-16463	229	1	7	7	X
crl-16463	229	2	.	.	X
crl-16463	229	3	hunter	hunter	NOUN
crl-16463	229	4	and	and	CCONJ
crl-16463	229	5	perret	perret	NOUN
crl-16463	229	6	,	,	PUNCT
crl-16463	229	7	“	"	PUNCT
crl-16463	229	8	can	can	AUX
crl-16463	229	9	money	money	NOUN
crl-16463	229	10	buy	buy	VERB
crl-16463	229	11	happiness	happiness	NOUN
crl-16463	229	12	?	?	PUNCT
crl-16463	229	13	”	"	PUNCT
crl-16463	230	1	407	407	NUM
crl-16463	230	2	.	.	NUM
crl-16463	231	1	8	8	X
crl-16463	231	2	.	.	PUNCT
crl-16463	232	1	david	david	PROPN
crl-16463	232	2	green	green	PROPN
crl-16463	232	3	and	and	CCONJ
crl-16463	232	4	martha	martha	PROPN
crl-16463	232	5	kyrillidou	kyrillidou	PROPN
crl-16463	232	6	,	,	PUNCT
crl-16463	232	7	“	"	PUNCT
crl-16463	232	8	libqual+	libqual+	PRON
crl-16463	232	9	procedures	procedure	NOUN
crl-16463	232	10	manual	manual	NOUN
crl-16463	232	11	,	,	PUNCT
crl-16463	232	12	”	"	PUNCT
crl-16463	232	13	available	available	ADJ
crl-16463	232	14	online	online	ADV
crl-16463	232	15	at	at	ADP
crl-16463	232	16	www.libqual.org/documents/libqual/publications/2011_proceduresmanual.pdf	www.libqual.org/documents/libqual/publications/2011_proceduresmanual.pdf	PROPN
crl-16463	232	17	[	[	X
crl-16463	232	18	accessed	access	VERB
crl-16463	232	19	28	28	NUM
crl-16463	232	20	april	april	PROPN
crl-16463	232	21	2014	2014	NUM
crl-16463	232	22	]	]	PUNCT
crl-16463	232	23	.	.	PUNCT
crl-16463	233	1	9	9	X
crl-16463	233	2	.	.	PROPN
crl-16463	233	3	wendy	wendy	PROPN
crl-16463	233	4	begay	begay	PROPN
crl-16463	233	5	,	,	PUNCT
crl-16463	233	6	daniel	daniel	PROPN
crl-16463	233	7	r.	r.	PROPN
crl-16463	233	8	lee	lee	PROPN
crl-16463	233	9	,	,	PUNCT
crl-16463	233	10	jim	jim	PROPN
crl-16463	233	11	martin	martin	PROPN
crl-16463	233	12	,	,	PUNCT
crl-16463	233	13	and	and	CCONJ
crl-16463	233	14	michael	michael	PROPN
crl-16463	233	15	ray	ray	PROPN
crl-16463	233	16	,	,	PUNCT
crl-16463	233	17	“	"	PUNCT
crl-16463	233	18	quantifying	quantify	VERB
crl-16463	233	19	qualitative	qualitative	ADJ
crl-16463	233	20	data	datum	NOUN
crl-16463	233	21	:	:	PUNCT
crl-16463	233	22	using	use	VERB
crl-16463	233	23	libqual+tm	libqual+tm	NOUN
crl-16463	233	24	comments	comment	NOUN
crl-16463	233	25	for	for	ADP
crl-16463	233	26	library	library	NOUN
crl-16463	233	27	-	-	PUNCT
crl-16463	233	28	wide	wide	ADJ
crl-16463	233	29	planning	planning	NOUN
crl-16463	233	30	activities	activity	NOUN
crl-16463	233	31	at	at	ADP
crl-16463	233	32	the	the	DET
crl-16463	233	33	university	university	PROPN
crl-16463	233	34	of	of	ADP
crl-16463	233	35	arizona	arizona	PROPN
crl-16463	233	36	,	,	PUNCT
crl-16463	233	37	”	"	PUNCT
crl-16463	233	38	journal	journal	PROPN
crl-16463	233	39	of	of	ADP
crl-16463	233	40	library	library	PROPN
crl-16463	233	41	administration	administration	PROPN
crl-16463	233	42	40	40	NUM
crl-16463	233	43	,	,	PUNCT
crl-16463	233	44	no	no	INTJ
crl-16463	233	45	.	.	NOUN
crl-16463	233	46	3/4	3/4	NUM
crl-16463	233	47	(	(	PUNCT
crl-16463	233	48	2004	2004	NUM
crl-16463	233	49	):	):	PUNCT
crl-16463	233	50	111–19	111–19	NUM
crl-16463	233	51	;	;	PUNCT
crl-16463	233	52	w.	w.	PROPN
crl-16463	233	53	dennis	dennis	PROPN
crl-16463	233	54	bradford	bradford	PROPN
crl-16463	233	55	and	and	CCONJ
crl-16463	233	56	tim	tim	PROPN
crl-16463	233	57	bower	bower	NOUN
crl-16463	233	58	,	,	PUNCT
crl-16463	233	59	“	"	PUNCT
crl-16463	233	60	using	use	VERB
crl-16463	233	61	content	content	NOUN
crl-16463	233	62	analysis	analysis	NOUN
crl-16463	233	63	software	software	NOUN
crl-16463	233	64	to	to	PART
crl-16463	233	65	analyze	analyze	VERB
crl-16463	233	66	survey	survey	NOUN
crl-16463	233	67	comments	comment	NOUN
crl-16463	233	68	,	,	PUNCT
crl-16463	233	69	”	"	PUNCT
crl-16463	233	70	portal	portal	ADJ
crl-16463	233	71	:	:	PUNCT
crl-16463	233	72	libraries	library	NOUN
crl-16463	233	73	and	and	CCONJ
crl-16463	233	74	the	the	DET
crl-16463	233	75	academy	academy	NOUN
crl-16463	233	76	8	8	NUM
crl-16463	233	77	,	,	PUNCT
crl-16463	233	78	no	no	NOUN
crl-16463	233	79	.	.	NOUN
crl-16463	233	80	4	4	NUM
crl-16463	233	81	(	(	PUNCT
crl-16463	233	82	2008	2008	NUM
crl-16463	233	83	):	):	PUNCT
crl-16463	233	84	423–37	423–37	PROPN
crl-16463	233	85	.	.	PROPN
crl-16463	234	1	10	10	NUM
crl-16463	234	2	.	.	PUNCT
crl-16463	234	3	ernest	ernest	PROPN
crl-16463	234	4	azzopardi	azzopardi	PROPN
crl-16463	234	5	and	and	CCONJ
crl-16463	234	6	robert	robert	PROPN
crl-16463	234	7	nash	nash	PROPN
crl-16463	234	8	,	,	PUNCT
crl-16463	234	9	“	"	PUNCT
crl-16463	234	10	a	a	DET
crl-16463	234	11	critical	critical	ADJ
crl-16463	234	12	evaluation	evaluation	NOUN
crl-16463	234	13	of	of	ADP
crl-16463	234	14	importance	importance	NOUN
crl-16463	234	15	performance	performance	NOUN
crl-16463	234	16	analysis	analysis	NOUN
crl-16463	234	17	,	,	PUNCT
crl-16463	234	18	”	"	PUNCT
crl-16463	234	19	tourism	tourism	NOUN
crl-16463	234	20	management	management	NOUN
crl-16463	234	21	35	35	NUM
crl-16463	234	22	(	(	PUNCT
crl-16463	234	23	2013	2013	NUM
crl-16463	234	24	):	):	PUNCT
crl-16463	234	25	222–33	222–33	NUM
crl-16463	234	26	.	.	PUNCT
crl-16463	235	1	11	11	NUM
crl-16463	235	2	.	.	PUNCT
crl-16463	236	1	john	john	PROPN
crl-16463	236	2	martilla	martilla	PROPN
crl-16463	236	3	and	and	CCONJ
crl-16463	236	4	john	john	PROPN
crl-16463	236	5	james	james	PROPN
crl-16463	236	6	,	,	PUNCT
crl-16463	236	7	“	"	PUNCT
crl-16463	236	8	importance	importance	NOUN
crl-16463	236	9	-	-	PUNCT
crl-16463	236	10	performance	performance	NOUN
crl-16463	236	11	analysis	analysis	NOUN
crl-16463	236	12	,	,	PUNCT
crl-16463	236	13	”	"	PUNCT
crl-16463	236	14	journal	journal	NOUN
crl-16463	236	15	of	of	ADP
crl-16463	236	16	marketing	market	VERB
crl-16463	236	17	41	41	NUM
crl-16463	236	18	,	,	PUNCT
crl-16463	236	19	no	no	NOUN
crl-16463	236	20	.	.	NOUN
crl-16463	236	21	1	1	NUM
crl-16463	236	22	(	(	PUNCT
crl-16463	236	23	1977	1977	NUM
crl-16463	236	24	):	):	PUNCT
crl-16463	236	25	77–79	77–79	ADV
crl-16463	236	26	.	.	PUNCT
crl-16463	236	27	12	12	NUM
crl-16463	236	28	.	.	PUNCT
crl-16463	237	1	richard	richard	PROPN
crl-16463	237	2	l.	l.	PROPN
crl-16463	237	3	oliver	oliver	PROPN
crl-16463	237	4	,	,	PUNCT
crl-16463	237	5	satisfaction	satisfaction	NOUN
crl-16463	237	6	:	:	PUNCT
crl-16463	237	7	a	a	DET
crl-16463	237	8	behavioral	behavioral	ADJ
crl-16463	237	9	perspective	perspective	NOUN
crl-16463	237	10	on	on	ADP
crl-16463	237	11	the	the	DET
crl-16463	237	12	consumer	consumer	NOUN
crl-16463	237	13	(	(	PUNCT
crl-16463	237	14	boston	boston	PROPN
crl-16463	237	15	,	,	PUNCT
crl-16463	237	16	mass	mass	PROPN
crl-16463	237	17	.	.	PUNCT
crl-16463	237	18	:	:	PUNCT
crl-16463	238	1	irwin	irwin	PROPN
crl-16463	238	2	mcgraw	mcgraw	PROPN
crl-16463	238	3	-	-	PUNCT
crl-16463	238	4	hill	hill	PROPN
crl-16463	238	5	,	,	PUNCT
crl-16463	238	6	1977	1977	NUM
crl-16463	238	7	)	)	PUNCT
crl-16463	238	8	.	.	PUNCT
crl-16463	239	1	13	13	NUM
crl-16463	239	2	.	.	X
crl-16463	239	3	bradford	bradford	NOUN
crl-16463	239	4	and	and	CCONJ
crl-16463	239	5	bower	bower	NOUN
crl-16463	239	6	,	,	PUNCT
crl-16463	239	7	“	"	PUNCT
crl-16463	239	8	using	use	VERB
crl-16463	239	9	content	content	NOUN
crl-16463	239	10	analysis	analysis	NOUN
crl-16463	239	11	software	software	NOUN
crl-16463	239	12	,	,	PUNCT
crl-16463	239	13	”	"	PUNCT
crl-16463	239	14	424	424	NUM
crl-16463	239	15	.	.	PUNCT
crl-16463	240	1	14	14	NUM
crl-16463	240	2	.	.	PUNCT
crl-16463	241	1	bradford	bradford	NOUN
crl-16463	241	2	and	and	CCONJ
crl-16463	241	3	bower	bower	NOUN
crl-16463	241	4	,	,	PUNCT
crl-16463	241	5	“	"	PUNCT
crl-16463	241	6	using	use	VERB
crl-16463	241	7	content	content	NOUN
crl-16463	241	8	analysis	analysis	NOUN
crl-16463	241	9	software	software	NOUN
crl-16463	241	10	,	,	PUNCT
crl-16463	241	11	”	"	PUNCT
crl-16463	241	12	423–27	423–27	PROPN
crl-16463	241	13	.	.	PUNCT
crl-16463	242	1	15	15	NUM
crl-16463	242	2	.	.	X
crl-16463	242	3	ibid	ibid	NOUN
crl-16463	242	4	.	.	PUNCT
crl-16463	243	1	16	16	NUM
crl-16463	243	2	.	.	PUNCT
crl-16463	244	1	begay	begay	PROPN
crl-16463	244	2	et	et	NOUN
crl-16463	244	3	al	al	PROPN
crl-16463	244	4	.	.	PROPN
crl-16463	244	5	,	,	PUNCT
crl-16463	244	6	“	"	PUNCT
crl-16463	244	7	quantifying	quantify	VERB
crl-16463	244	8	qualitative	qualitative	ADJ
crl-16463	244	9	data	datum	NOUN
crl-16463	244	10	,	,	PUNCT
crl-16463	244	11	”	"	PUNCT
crl-16463	244	12	111–19	111–19	NUM
crl-16463	244	13	.	.	PUNCT
crl-16463	245	1	17	17	NUM
crl-16463	245	2	.	.	PUNCT
crl-16463	246	1	begay	begay	PROPN
crl-16463	246	2	et	et	NOUN
crl-16463	246	3	al	al	PROPN
crl-16463	246	4	.	.	PROPN
crl-16463	246	5	,	,	PUNCT
crl-16463	246	6	“	"	PUNCT
crl-16463	246	7	quantifying	quantify	VERB
crl-16463	246	8	qualitative	qualitative	ADJ
crl-16463	246	9	data	datum	NOUN
crl-16463	246	10	,	,	PUNCT
crl-16463	246	11	”	"	PUNCT
crl-16463	246	12	111–19	111–19	NUM
crl-16463	246	13	.	.	PUNCT
crl-16463	247	1	18	18	NUM
crl-16463	247	2	.	.	PUNCT
crl-16463	247	3	anselm	anselm	PROPN
crl-16463	247	4	l.	l.	PROPN
crl-16463	247	5	strauss	strauss	PROPN
crl-16463	247	6	and	and	CCONJ
crl-16463	247	7	juliet	juliet	PROPN
crl-16463	247	8	m.	m.	PROPN
crl-16463	247	9	corbin	corbin	PROPN
crl-16463	247	10	,	,	PUNCT
crl-16463	247	11	basics	basic	NOUN
crl-16463	247	12	of	of	ADP
crl-16463	247	13	qualitative	qualitative	ADJ
crl-16463	247	14	research	research	NOUN
crl-16463	247	15	:	:	PUNCT
crl-16463	247	16	techniques	technique	NOUN
crl-16463	247	17	and	and	CCONJ
crl-16463	247	18	procedures	procedure	NOUN
crl-16463	247	19	for	for	ADP
crl-16463	247	20	developing	develop	VERB
crl-16463	247	21	grounded	ground	VERB
crl-16463	247	22	theory	theory	NOUN
crl-16463	247	23	,	,	PUNCT
crl-16463	247	24	2nd	2nd	NOUN
crl-16463	247	25	ed	ed	NOUN
crl-16463	247	26	.	.	PUNCT
crl-16463	248	1	(	(	PUNCT
crl-16463	248	2	thousand	thousand	NUM
crl-16463	248	3	oaks	oak	NOUN
crl-16463	248	4	,	,	PUNCT
crl-16463	248	5	calif	calif	PROPN
crl-16463	248	6	.	.	PUNCT
crl-16463	248	7	:	:	PUNCT
crl-16463	248	8	sage	sage	NOUN
crl-16463	248	9	publications	publication	NOUN
crl-16463	248	10	,	,	PUNCT
crl-16463	248	11	1998	1998	NUM
crl-16463	248	12	)	)	PUNCT
crl-16463	248	13	.	.	PUNCT
crl-16463	249	1	19	19	NUM
crl-16463	249	2	.	.	PROPN
crl-16463	249	3	karl	karl	PROPN
crl-16463	249	4	albrecht	albrecht	PROPN
crl-16463	249	5	and	and	CCONJ
crl-16463	249	6	lawrence	lawrence	PROPN
crl-16463	249	7	j.	j.	PROPN
crl-16463	249	8	bradford	bradford	PROPN
crl-16463	249	9	,	,	PUNCT
crl-16463	249	10	the	the	DET
crl-16463	249	11	service	service	NOUN
crl-16463	249	12	advantage	advantage	NOUN
crl-16463	249	13	:	:	PUNCT
crl-16463	249	14	how	how	SCONJ
crl-16463	249	15	to	to	PART
crl-16463	249	16	identify	identify	VERB
crl-16463	249	17	and	and	CCONJ
crl-16463	249	18	fulfill	fulfill	VERB
crl-16463	249	19	customer	customer	NOUN
crl-16463	249	20	needs	need	NOUN
crl-16463	249	21	(	(	PUNCT
crl-16463	249	22	homewood	homewood	PROPN
crl-16463	249	23	,	,	PUNCT
crl-16463	249	24	ill	ill	PROPN
crl-16463	249	25	.	.	PUNCT
crl-16463	249	26	:	:	PUNCT
crl-16463	249	27	dow	dow	PROPN
crl-16463	249	28	jones	jones	PROPN
crl-16463	249	29	irwin	irwin	PROPN
crl-16463	249	30	,	,	PUNCT
crl-16463	249	31	1990	1990	NUM
crl-16463	249	32	)	)	PUNCT
crl-16463	249	33	.	.	PUNCT
crl-16463	250	1	20	20	NUM
crl-16463	250	2	.	.	PUNCT
crl-16463	250	3	barbara	barbara	PROPN
crl-16463	250	4	a.	a.	PROPN
crl-16463	250	5	almanza	almanza	PROPN
crl-16463	250	6	,	,	PUNCT
crl-16463	250	7	william	william	PROPN
crl-16463	250	8	jaffe	jaffe	PROPN
crl-16463	250	9	,	,	PUNCT
crl-16463	250	10	and	and	CCONJ
crl-16463	250	11	lingchun	lingchun	PROPN
crl-16463	250	12	lin	lin	PROPN
crl-16463	250	13	,	,	PUNCT
crl-16463	250	14	“	"	PUNCT
crl-16463	250	15	use	use	NOUN
crl-16463	250	16	of	of	ADP
crl-16463	250	17	the	the	DET
crl-16463	250	18	service	service	NOUN
crl-16463	250	19	attribute	attribute	NOUN
crl-16463	250	20	matrix	matrix	NOUN
crl-16463	250	21	to	to	PART
crl-16463	250	22	measure	measure	VERB
crl-16463	250	23	customer	customer	NOUN
crl-16463	250	24	satisfaction	satisfaction	NOUN
crl-16463	250	25	,	,	PUNCT
crl-16463	250	26	”	"	PUNCT
crl-16463	250	27	hospitality	hospitality	NOUN
crl-16463	250	28	research	research	NOUN
crl-16463	250	29	journal	journal	PROPN
crl-16463	250	30	17	17	NUM
crl-16463	250	31	,	,	PUNCT
crl-16463	250	32	no	no	NOUN
crl-16463	250	33	.	.	NOUN
crl-16463	250	34	2	2	NUM
crl-16463	250	35	(	(	PUNCT
crl-16463	250	36	1994	1994	NUM
crl-16463	250	37	):	):	PUNCT
crl-16463	250	38	63–75	63–75	NUM
crl-16463	250	39	;	;	PUNCT
crl-16463	250	40	ahmet	ahmet	ADJ
crl-16463	250	41	aktas	akta	NOUN
crl-16463	250	42	,	,	PUNCT
crl-16463	250	43	a.	a.	PROPN
crl-16463	250	44	akin	akin	PROPN
crl-16463	250	45	aksu	aksu	PROPN
crl-16463	250	46	,	,	PUNCT
crl-16463	250	47	and	and	CCONJ
crl-16463	250	48	beykan	beykan	PROPN
crl-16463	250	49	cizel	cizel	PROPN
crl-16463	250	50	,	,	PUNCT
crl-16463	250	51	“	"	PUNCT
crl-16463	250	52	destination	destination	NOUN
crl-16463	250	53	choice	choice	NOUN
crl-16463	250	54	:	:	PUNCT
crl-16463	250	55	an	an	DET
crl-16463	250	56	important	important	ADJ
crl-16463	250	57	-	-	PUNCT
crl-16463	250	58	satisfaction	satisfaction	NOUN
crl-16463	250	59	analysis	analysis	NOUN
crl-16463	250	60	,	,	PUNCT
crl-16463	250	61	”	"	PUNCT
crl-16463	250	62	quality	quality	NOUN
crl-16463	250	63	&	&	CCONJ
crl-16463	250	64	quantity	quantity	NOUN
crl-16463	250	65	41	41	NUM
crl-16463	250	66	(	(	PUNCT
crl-16463	250	67	2007	2007	NUM
crl-16463	250	68	):	):	PUNCT
crl-16463	250	69	265–73	265–73	NUM
crl-16463	250	70	.	.	PUNCT
crl-16463	251	1	21	21	NUM
crl-16463	251	2	.	.	PUNCT
crl-16463	252	1	laura	laura	PROPN
crl-16463	252	2	oliva	oliva	PROPN
crl-16463	252	3	,	,	PUNCT
crl-16463	252	4	“	"	PUNCT
crl-16463	252	5	la	la	X
crl-16463	252	6	rilevazione	rilevazione	ADJ
crl-16463	252	7	della	della	PROPN
crl-16463	252	8	customer	customer	NOUN
crl-16463	252	9	satisfaction	satisfaction	NOUN
crl-16463	252	10	in	in	ADP
crl-16463	252	11	biblioteca	biblioteca	NOUN
crl-16463	252	12	:	:	PUNCT
crl-16463	252	13	il	il	PROPN
crl-16463	252	14	caso	caso	PROPN
crl-16463	252	15	di	di	X
crl-16463	252	16	milanobicocca	milanobicocca	NOUN
crl-16463	252	17	”	"	PUNCT
crl-16463	252	18	(	(	PUNCT
crl-16463	252	19	phd	phd	NOUN
crl-16463	252	20	diss	diss	NOUN
crl-16463	252	21	.	.	PUNCT
crl-16463	252	22	,	,	PUNCT
crl-16463	252	23	2013	2013	NUM
crl-16463	252	24	)	)	PUNCT
crl-16463	252	25	,	,	PUNCT
crl-16463	252	26	available	available	ADJ
crl-16463	252	27	online	online	ADV
crl-16463	252	28	at	at	ADP
crl-16463	252	29	http://hdl.handle.net/10760/18631	http://hdl.handle.net/10760/18631	NOUN
crl-16463	253	1	[	[	X
crl-16463	253	2	accessed	access	VERB
crl-16463	253	3	15	15	NUM
crl-16463	253	4	february	february	PROPN
crl-16463	253	5	2014	2014	NUM
crl-16463	253	6	]	]	PUNCT
crl-16463	253	7	;	;	PUNCT
crl-16463	253	8	ilaria	ilaria	PROPN
crl-16463	253	9	moroni	moroni	PROPN
crl-16463	253	10	,	,	PUNCT
crl-16463	253	11	“	"	PUNCT
crl-16463	253	12	user	user	NOUN
crl-16463	253	13	satisfaction	satisfaction	NOUN
crl-16463	253	14	surveys	survey	NOUN
crl-16463	253	15	in	in	ADP
crl-16463	253	16	two	two	NUM
crl-16463	253	17	italian	italian	ADJ
crl-16463	253	18	university	university	NOUN
crl-16463	253	19	libraries	library	NOUN
crl-16463	253	20	:	:	PUNCT
crl-16463	253	21	model	model	NOUN
crl-16463	253	22	,	,	PUNCT
crl-16463	253	23	results	result	NOUN
crl-16463	253	24	and	and	CCONJ
crl-16463	253	25	good	good	ADJ
crl-16463	253	26	practices	practice	NOUN
crl-16463	253	27	,	,	PUNCT
crl-16463	253	28	”	"	PUNCT
crl-16463	253	29	5th	5th	ADJ
crl-16463	253	30	international	international	ADJ
crl-16463	253	31	conference	conference	NOUN
crl-16463	253	32	on	on	ADP
crl-16463	253	33	qualitative	qualitative	ADJ
crl-16463	253	34	and	and	CCONJ
crl-16463	253	35	quantitative	quantitative	ADJ
crl-16463	253	36	methods	method	NOUN
crl-16463	253	37	in	in	ADP
crl-16463	253	38	libraries	library	NOUN
crl-16463	253	39	,	,	PUNCT
crl-16463	253	40	june	june	PROPN
crl-16463	253	41	4–7	4–7	NUM
crl-16463	253	42	,	,	PUNCT
crl-16463	253	43	2013	2013	NUM
crl-16463	253	44	)	)	PUNCT
crl-16463	253	45	,	,	PUNCT
crl-16463	253	46	la	la	PROPN
crl-16463	253	47	sapienza	sapienza	PROPN
crl-16463	253	48	university	university	PROPN
crl-16463	253	49	,	,	PUNCT
crl-16463	253	50	rome	rome	PROPN
crl-16463	253	51	,	,	PUNCT
crl-16463	253	52	italy	italy	PROPN
crl-16463	253	53	[	[	X
crl-16463	253	54	accessed	access	VERB
crl-16463	253	55	2	2	NUM
crl-16463	253	56	april	april	NOUN
crl-16463	253	57	2014	2014	NUM
crl-16463	253	58	]	]	PUNCT
crl-16463	253	59	.	.	PUNCT
crl-16463	254	1	22	22	NUM
crl-16463	254	2	.	.	PUNCT
crl-16463	255	1	r.	r.	PROPN
crl-16463	255	2	housewright	housewright	PROPN
crl-16463	255	3	,	,	PUNCT
crl-16463	255	4	r.c	r.c	PROPN
crl-16463	255	5	.	.	PROPN
crl-16463	255	6	schonfled	schonfle	VERB
crl-16463	255	7	,	,	PUNCT
crl-16463	255	8	and	and	CCONJ
crl-16463	255	9	k.	k.	PROPN
crl-16463	255	10	wulfson	wulfson	PROPN
crl-16463	255	11	,	,	PUNCT
crl-16463	255	12	ithaka	ithaka	VERB
crl-16463	255	13	s+r	s+r	NOUN
crl-16463	255	14	faculty	faculty	NOUN
crl-16463	255	15	survey	survey	NOUN
crl-16463	255	16	2012	2012	NUM
crl-16463	255	17	(	(	PUNCT
crl-16463	255	18	2013	2013	NUM
crl-16463	255	19	)	)	PUNCT
crl-16463	255	20	,	,	PUNCT
crl-16463	255	21	available	available	ADJ
crl-16463	255	22	online	online	ADV
crl-16463	255	23	at	at	ADP
crl-16463	255	24	www.sr.ithaka.org/research-publications/us-faculty-survey-2012	www.sr.ithaka.org/research-publications/us-faculty-survey-2012	NOUN
crl-16463	256	1	[	[	X
crl-16463	256	2	accessed	access	VERB
crl-16463	256	3	6	6	NUM
crl-16463	256	4	october	october	NOUN
crl-16463	256	5	2014	2014	NUM
crl-16463	256	6	]	]	PUNCT
crl-16463	256	7	.	.	PUNCT
crl-16463	257	1	23	23	NUM
crl-16463	257	2	.	.	PUNCT
crl-16463	258	1	s.g	s.g	PROPN
crl-16463	258	2	.	.	PROPN
crl-16463	258	3	gibbons	gibbon	NOUN
crl-16463	258	4	,	,	PUNCT
crl-16463	258	5	“	"	PUNCT
crl-16463	258	6	techniques	technique	NOUN
crl-16463	258	7	to	to	PART
crl-16463	258	8	understand	understand	VERB
crl-16463	258	9	the	the	DET
crl-16463	258	10	changing	change	VERB
crl-16463	258	11	needs	need	NOUN
crl-16463	258	12	of	of	ADP
crl-16463	258	13	library	library	NOUN
crl-16463	258	14	users	user	NOUN
crl-16463	258	15	,	,	PUNCT
crl-16463	258	16	”	"	PUNCT
crl-16463	258	17	ifla	ifla	PROPN
crl-16463	258	18	journal	journal	PROPN
crl-16463	258	19	39	39	NUM
crl-16463	258	20	,	,	PUNCT
crl-16463	258	21	no	no	NOUN
crl-16463	258	22	.	.	NOUN
crl-16463	258	23	2	2	NUM
crl-16463	258	24	(	(	PUNCT
crl-16463	258	25	2013	2013	NUM
crl-16463	258	26	):	):	PUNCT
crl-16463	258	27	162–67	162–67	NOUN
crl-16463	258	28	;	;	PUNCT
crl-16463	258	29	e.	e.	PROPN
crl-16463	258	30	yoo	yoo	PROPN
crl-16463	258	31	-	-	PUNCT
crl-16463	258	32	lee	lee	PROPN
crl-16463	258	33	,	,	PUNCT
crl-16463	258	34	t.h	t.h	PROPN
crl-16463	258	35	.	.	PROPN
crl-16463	258	36	lee	lee	PROPN
crl-16463	258	37	,	,	PUNCT
crl-16463	258	38	and	and	CCONJ
crl-16463	258	39	l.	l.	PROPN
crl-16463	258	40	velez	velez	PROPN
crl-16463	258	41	,	,	PUNCT
crl-16463	258	42	“	"	PUNCT
crl-16463	258	43	planning	plan	VERB
crl-16463	258	44	library	library	NOUN
crl-16463	258	45	spaces	space	NOUN
crl-16463	258	46	and	and	CCONJ
crl-16463	258	47	services	service	NOUN
crl-16463	258	48	for	for	ADP
crl-16463	258	49	millennials	millennial	NOUN
crl-16463	258	50	:	:	PUNCT
crl-16463	258	51	an	an	DET
crl-16463	258	52	evidence	evidence	NOUN
crl-16463	258	53	-	-	PUNCT
crl-16463	258	54	based	base	VERB
crl-16463	258	55	approach	approach	NOUN
crl-16463	258	56	,	,	PUNCT
crl-16463	258	57	”	"	PUNCT
crl-16463	258	58	library	library	NOUN
crl-16463	258	59	management	management	NOUN
crl-16463	258	60	34	34	NUM
crl-16463	258	61	,	,	PUNCT
crl-16463	258	62	no	no	INTJ
crl-16463	258	63	.	.	NOUN
crl-16463	258	64	6/7	6/7	NUM
crl-16463	258	65	(	(	PUNCT
crl-16463	258	66	2013	2013	NUM
crl-16463	258	67	):	):	PUNCT
crl-16463	258	68	498–511	498–511	NUM
crl-16463	258	69	.	.	PUNCT