id	sid	tid	token	lemma	pos
crl-16641	1	1	459	459	NUM
crl-16641	1	2	journey	journey	ADJ
crl-16641	1	3	mapping	mapping	NOUN
crl-16641	1	4	the	the	DET
crl-16641	1	5	user	user	NOUN
crl-16641	1	6	experience	experience	PROPN
crl-16641	1	7	sue	sue	PROPN
crl-16641	1	8	samson	samson	PROPN
crl-16641	1	9	,	,	PUNCT
crl-16641	1	10	kim	kim	PROPN
crl-16641	1	11	granath	granath	NOUN
crl-16641	1	12	,	,	PUNCT
crl-16641	1	13	and	and	CCONJ
crl-16641	1	14	adrienne	adrienne	PROPN
crl-16641	1	15	alger	alger	PROPN
crl-16641	1	16	*	*	PUNCT
crl-16641	1	17	this	this	DET
crl-16641	1	18	journey	journey	NOUN
crl-16641	1	19	-	-	PUNCT
crl-16641	1	20	mapping	mapping	NOUN
crl-16641	1	21	pilot	pilot	NOUN
crl-16641	1	22	study	study	NOUN
crl-16641	1	23	was	be	AUX
crl-16641	1	24	designed	design	VERB
crl-16641	1	25	to	to	PART
crl-16641	1	26	determine	determine	VERB
crl-16641	1	27	whether	whether	SCONJ
crl-16641	1	28	journey	journey	ADJ
crl-16641	1	29	mapping	mapping	NOUN
crl-16641	1	30	is	be	AUX
crl-16641	1	31	an	an	DET
crl-16641	1	32	effective	effective	ADJ
crl-16641	1	33	method	method	NOUN
crl-16641	1	34	to	to	PART
crl-16641	1	35	enhance	enhance	VERB
crl-16641	1	36	the	the	DET
crl-16641	1	37	student	student	NOUN
crl-16641	1	38	experience	experience	NOUN
crl-16641	1	39	of	of	ADP
crl-16641	1	40	using	use	VERB
crl-16641	1	41	the	the	DET
crl-16641	1	42	library	library	NOUN
crl-16641	1	43	by	by	ADP
crl-16641	1	44	assessing	assess	VERB
crl-16641	1	45	our	our	PRON
crl-16641	1	46	services	service	NOUN
crl-16641	1	47	from	from	ADP
crl-16641	1	48	their	their	PRON
crl-16641	1	49	point	point	NOUN
crl-16641	1	50	of	of	ADP
crl-16641	1	51	view	view	NOUN
crl-16641	1	52	.	.	PUNCT
crl-16641	2	1	journey	journey	ADJ
crl-16641	2	2	mapping	mapping	NOUN
crl-16641	2	3	plots	plot	NOUN
crl-16641	2	4	a	a	DET
crl-16641	2	5	process	process	NOUN
crl-16641	2	6	or	or	CCONJ
crl-16641	2	7	service	service	NOUN
crl-16641	2	8	to	to	PART
crl-16641	2	9	produce	produce	VERB
crl-16641	2	10	a	a	DET
crl-16641	2	11	visual	visual	ADJ
crl-16641	2	12	representation	representation	NOUN
crl-16641	2	13	of	of	ADP
crl-16641	2	14	a	a	DET
crl-16641	2	15	library	library	NOUN
crl-16641	2	16	transaction	transaction	NOUN
crl-16641	2	17	—	—	PUNCT
crl-16641	2	18	from	from	ADP
crl-16641	2	19	the	the	DET
crl-16641	2	20	point	point	NOUN
crl-16641	2	21	at	at	ADP
crl-16641	2	22	which	which	PRON
crl-16641	2	23	the	the	DET
crl-16641	2	24	student	student	NOUN
crl-16641	2	25	accesses	access	VERB
crl-16641	2	26	a	a	DET
crl-16641	2	27	service	service	NOUN
crl-16641	2	28	to	to	ADP
crl-16641	2	29	its	its	PRON
crl-16641	2	30	final	final	ADJ
crl-16641	2	31	resolution	resolution	NOUN
crl-16641	2	32	.	.	PUNCT
crl-16641	3	1	service	service	NOUN
crl-16641	3	2	scenarios	scenario	NOUN
crl-16641	3	3	are	be	AUX
crl-16641	3	4	identified	identify	VERB
crl-16641	3	5	,	,	PUNCT
crl-16641	3	6	and	and	CCONJ
crl-16641	3	7	maps	map	NOUN
crl-16641	3	8	are	be	AUX
crl-16641	3	9	produced	produce	VERB
crl-16641	3	10	that	that	PRON
crl-16641	3	11	reflect	reflect	VERB
crl-16641	3	12	the	the	DET
crl-16641	3	13	journey	journey	NOUN
crl-16641	3	14	from	from	ADP
crl-16641	3	15	the	the	DET
crl-16641	3	16	student	student	NOUN
crl-16641	3	17	’s	’s	PART
crl-16641	3	18	point	point	NOUN
crl-16641	3	19	of	of	ADP
crl-16641	3	20	view	view	NOUN
crl-16641	3	21	.	.	PUNCT
crl-16641	4	1	the	the	DET
crl-16641	4	2	student	student	NOUN
crl-16641	4	3	map	map	NOUN
crl-16641	4	4	is	be	AUX
crl-16641	4	5	then	then	ADV
crl-16641	4	6	compared	compare	VERB
crl-16641	4	7	to	to	ADP
crl-16641	4	8	an	an	DET
crl-16641	4	9	“	"	PUNCT
crl-16641	4	10	ideal	ideal	ADJ
crl-16641	4	11	”	"	PUNCT
crl-16641	4	12	journey	journey	NOUN
crl-16641	4	13	,	,	PUNCT
crl-16641	4	14	and	and	CCONJ
crl-16641	4	15	the	the	DET
crl-16641	4	16	differences	difference	NOUN
crl-16641	4	17	are	be	AUX
crl-16641	4	18	used	use	VERB
crl-16641	4	19	to	to	PART
crl-16641	4	20	explore	explore	VERB
crl-16641	4	21	changes	change	NOUN
crl-16641	4	22	that	that	PRON
crl-16641	4	23	would	would	AUX
crl-16641	4	24	improve	improve	VERB
crl-16641	4	25	the	the	DET
crl-16641	4	26	service	service	NOUN
crl-16641	4	27	experience	experience	NOUN
crl-16641	4	28	.	.	PUNCT
crl-16641	5	1	the	the	DET
crl-16641	5	2	phrase	phrase	NOUN
crl-16641	5	3	“	"	PUNCT
crl-16641	5	4	the	the	DET
crl-16641	5	5	customer	customer	NOUN
crl-16641	5	6	is	be	AUX
crl-16641	5	7	always	always	ADV
crl-16641	5	8	right	right	ADJ
crl-16641	5	9	”	"	PUNCT
crl-16641	5	10	was	be	AUX
crl-16641	5	11	originally	originally	ADV
crl-16641	5	12	used	use	VERB
crl-16641	5	13	in	in	ADP
crl-16641	5	14	1909	1909	NUM
crl-16641	5	15	by	by	ADP
crl-16641	5	16	the	the	DET
crl-16641	5	17	founder	founder	NOUN
crl-16641	5	18	of	of	ADP
crl-16641	5	19	selfridges	selfridges	PROPN
crl-16641	5	20	department	department	PROPN
crl-16641	5	21	store	store	NOUN
crl-16641	5	22	in	in	ADP
crl-16641	5	23	london	london	PROPN
crl-16641	5	24	.	.	PUNCT
crl-16641	6	1	it	it	PRON
crl-16641	6	2	is	be	AUX
crl-16641	6	3	typically	typically	ADV
crl-16641	6	4	used	use	VERB
crl-16641	6	5	by	by	ADP
crl-16641	6	6	businesses	business	NOUN
crl-16641	6	7	to	to	PART
crl-16641	6	8	describe	describe	VERB
crl-16641	6	9	a	a	DET
crl-16641	6	10	service	service	NOUN
crl-16641	6	11	ecology	ecology	NOUN
crl-16641	6	12	designed	design	VERB
crl-16641	6	13	to	to	PART
crl-16641	6	14	convince	convince	VERB
crl-16641	6	15	customers	customer	NOUN
crl-16641	6	16	that	that	SCONJ
crl-16641	6	17	they	they	PRON
crl-16641	6	18	will	will	AUX
crl-16641	6	19	get	get	VERB
crl-16641	6	20	good	good	ADJ
crl-16641	6	21	service	service	NOUN
crl-16641	6	22	and	and	CCONJ
crl-16641	6	23	to	to	PART
crl-16641	6	24	empower	empower	VERB
crl-16641	6	25	employees	employee	NOUN
crl-16641	6	26	to	to	PART
crl-16641	6	27	give	give	VERB
crl-16641	6	28	customers	customer	NOUN
crl-16641	6	29	the	the	DET
crl-16641	6	30	service	service	NOUN
crl-16641	6	31	they	they	PRON
crl-16641	6	32	expect	expect	VERB
crl-16641	6	33	.	.	PUNCT
crl-16641	7	1	a	a	DET
crl-16641	7	2	century	century	NOUN
crl-16641	7	3	later	later	ADV
crl-16641	7	4	,	,	PUNCT
crl-16641	7	5	academic	academic	ADJ
crl-16641	7	6	institutions	institution	NOUN
crl-16641	7	7	are	be	AUX
crl-16641	7	8	rethinking	rethink	VERB
crl-16641	7	9	higher	high	ADJ
crl-16641	7	10	education	education	NOUN
crl-16641	7	11	in	in	ADP
crl-16641	7	12	terms	term	NOUN
crl-16641	7	13	of	of	ADP
crl-16641	7	14	students	student	NOUN
crl-16641	7	15	as	as	ADP
crl-16641	7	16	valued	value	VERB
crl-16641	7	17	customers	customer	NOUN
crl-16641	7	18	.	.	PUNCT
crl-16641	8	1	in	in	ADP
crl-16641	8	2	the	the	DET
crl-16641	8	3	case	case	NOUN
crl-16641	8	4	of	of	ADP
crl-16641	8	5	both	both	DET
crl-16641	8	6	business	business	NOUN
crl-16641	8	7	and	and	CCONJ
crl-16641	8	8	academia	academia	NOUN
crl-16641	8	9	,	,	PUNCT
crl-16641	8	10	using	use	VERB
crl-16641	8	11	a	a	DET
crl-16641	8	12	service	service	NOUN
crl-16641	8	13	lens	lens	NOUN
crl-16641	8	14	to	to	PART
crl-16641	8	15	rethink	rethink	VERB
crl-16641	8	16	and	and	CCONJ
crl-16641	8	17	redesign	redesign	VERB
crl-16641	8	18	operations	operation	NOUN
crl-16641	8	19	provides	provide	VERB
crl-16641	8	20	a	a	DET
crl-16641	8	21	distinct	distinct	ADJ
crl-16641	8	22	methodology	methodology	NOUN
crl-16641	8	23	to	to	PART
crl-16641	8	24	enhance	enhance	VERB
crl-16641	8	25	the	the	DET
crl-16641	8	26	user	user	NOUN
crl-16641	8	27	experience	experience	NOUN
crl-16641	8	28	.	.	PUNCT
crl-16641	9	1	in	in	ADP
crl-16641	9	2	academic	academic	ADJ
crl-16641	9	3	libraries	library	NOUN
crl-16641	9	4	,	,	PUNCT
crl-16641	9	5	good	good	ADJ
crl-16641	9	6	service	service	NOUN
crl-16641	9	7	assessment	assessment	NOUN
crl-16641	9	8	takes	take	VERB
crl-16641	9	9	the	the	DET
crl-16641	9	10	time	time	NOUN
crl-16641	9	11	to	to	PART
crl-16641	9	12	identify	identify	VERB
crl-16641	9	13	the	the	DET
crl-16641	9	14	sequence	sequence	NOUN
crl-16641	9	15	users	user	NOUN
crl-16641	9	16	must	must	AUX
crl-16641	9	17	experience	experience	VERB
crl-16641	9	18	to	to	PART
crl-16641	9	19	accomplish	accomplish	VERB
crl-16641	9	20	essential	essential	ADJ
crl-16641	9	21	library	library	NOUN
crl-16641	9	22	activities	activity	NOUN
crl-16641	9	23	that	that	PRON
crl-16641	9	24	meet	meet	VERB
crl-16641	9	25	their	their	PRON
crl-16641	9	26	research	research	NOUN
crl-16641	9	27	and	and	CCONJ
crl-16641	9	28	learning	learning	NOUN
crl-16641	9	29	needs	need	NOUN
crl-16641	9	30	.	.	PUNCT
crl-16641	10	1	librarians	librarian	NOUN
crl-16641	10	2	can	can	AUX
crl-16641	10	3	use	use	VERB
crl-16641	10	4	this	this	DET
crl-16641	10	5	knowledge	knowledge	NOUN
crl-16641	10	6	to	to	PART
crl-16641	10	7	inform	inform	VERB
crl-16641	10	8	changes	change	NOUN
crl-16641	10	9	that	that	PRON
crl-16641	10	10	most	most	ADV
crl-16641	10	11	effectively	effectively	ADV
crl-16641	10	12	improve	improve	VERB
crl-16641	10	13	those	those	DET
crl-16641	10	14	customer	customer	NOUN
crl-16641	10	15	experiences	experience	NOUN
crl-16641	10	16	.	.	PUNCT
crl-16641	11	1	academic	academic	ADJ
crl-16641	11	2	libraries	library	NOUN
crl-16641	11	3	develop	develop	VERB
crl-16641	11	4	services	service	NOUN
crl-16641	11	5	and	and	CCONJ
crl-16641	11	6	collections	collection	NOUN
crl-16641	11	7	to	to	PART
crl-16641	11	8	serve	serve	VERB
crl-16641	11	9	their	their	PRON
crl-16641	11	10	primary	primary	ADJ
crl-16641	11	11	constituencies	constituency	NOUN
crl-16641	11	12	of	of	ADP
crl-16641	11	13	students	student	NOUN
crl-16641	11	14	,	,	PUNCT
crl-16641	11	15	faculty	faculty	NOUN
crl-16641	11	16	,	,	PUNCT
crl-16641	11	17	and	and	CCONJ
crl-16641	11	18	staff	staff	NOUN
crl-16641	11	19	.	.	PUNCT
crl-16641	12	1	students	student	NOUN
crl-16641	12	2	often	often	ADV
crl-16641	12	3	enter	enter	VERB
crl-16641	12	4	the	the	DET
crl-16641	12	5	library	library	NOUN
crl-16641	12	6	physically	physically	ADV
crl-16641	12	7	or	or	CCONJ
crl-16641	12	8	via	via	ADP
crl-16641	12	9	the	the	DET
crl-16641	12	10	library	library	NOUN
crl-16641	12	11	website	website	NOUN
crl-16641	12	12	with	with	ADP
crl-16641	12	13	an	an	DET
crl-16641	12	14	assignment	assignment	NOUN
crl-16641	12	15	at	at	ADP
crl-16641	12	16	hand	hand	NOUN
crl-16641	12	17	and	and	CCONJ
crl-16641	12	18	the	the	DET
crl-16641	12	19	need	need	NOUN
crl-16641	12	20	for	for	ADP
crl-16641	12	21	relevant	relevant	ADJ
crl-16641	12	22	information	information	NOUN
crl-16641	12	23	and	and	CCONJ
crl-16641	12	24	resources	resource	NOUN
crl-16641	12	25	within	within	ADP
crl-16641	12	26	a	a	DET
crl-16641	12	27	critical	critical	ADJ
crl-16641	12	28	timeframe	timeframe	NOUN
crl-16641	12	29	.	.	PUNCT
crl-16641	13	1	faculty	faculty	NOUN
crl-16641	13	2	and	and	CCONJ
crl-16641	13	3	staff	staff	NOUN
crl-16641	13	4	need	need	VERB
crl-16641	13	5	library	library	NOUN
crl-16641	13	6	resources	resource	NOUN
crl-16641	13	7	primarily	primarily	ADV
crl-16641	13	8	for	for	ADP
crl-16641	13	9	instruction	instruction	NOUN
crl-16641	13	10	,	,	PUNCT
crl-16641	13	11	research	research	NOUN
crl-16641	13	12	,	,	PUNCT
crl-16641	13	13	or	or	CCONJ
crl-16641	13	14	grant	grant	VERB
crl-16641	13	15	writing	writing	NOUN
crl-16641	13	16	and	and	CCONJ
crl-16641	13	17	face	face	VERB
crl-16641	13	18	similar	similar	ADJ
crl-16641	13	19	time	time	NOUN
crl-16641	13	20	constraints	constraint	NOUN
crl-16641	13	21	.	.	PUNCT
crl-16641	14	1	these	these	DET
crl-16641	14	2	library	library	NOUN
crl-16641	14	3	users	user	NOUN
crl-16641	14	4	encounter	encounter	VERB
crl-16641	14	5	a	a	DET
crl-16641	14	6	service	service	NOUN
crl-16641	14	7	ecology	ecology	NOUN
crl-16641	14	8	that	that	PRON
crl-16641	14	9	encompasses	encompass	VERB
crl-16641	14	10	a	a	DET
crl-16641	14	11	combination	combination	NOUN
crl-16641	14	12	of	of	ADP
crl-16641	14	13	personnel	personnel	NOUN
crl-16641	14	14	,	,	PUNCT
crl-16641	14	15	policies	policy	NOUN
crl-16641	14	16	,	,	PUNCT
crl-16641	14	17	and	and	CCONJ
crl-16641	14	18	complexities	complexity	NOUN
crl-16641	14	19	of	of	ADP
crl-16641	14	20	both	both	CCONJ
crl-16641	14	21	physical	physical	ADJ
crl-16641	14	22	and	and	CCONJ
crl-16641	14	23	internet	internet	NOUN
crl-16641	14	24	access	access	NOUN
crl-16641	14	25	.	.	PUNCT
crl-16641	15	1	one	one	NUM
crl-16641	15	2	method	method	NOUN
crl-16641	15	3	of	of	ADP
crl-16641	15	4	assessing	assess	VERB
crl-16641	15	5	library	library	NOUN
crl-16641	15	6	services	service	NOUN
crl-16641	15	7	and	and	CCONJ
crl-16641	15	8	access	access	NOUN
crl-16641	15	9	is	be	AUX
crl-16641	15	10	journey	journey	ADJ
crl-16641	15	11	mapping	mapping	NOUN
crl-16641	15	12	,	,	PUNCT
crl-16641	15	13	also	also	ADV
crl-16641	15	14	called	call	VERB
crl-16641	15	15	service	service	NOUN
crl-16641	15	16	blueprinting	blueprinting	NOUN
crl-16641	15	17	,	,	PUNCT
crl-16641	15	18	a	a	DET
crl-16641	15	19	methodology	methodology	NOUN
crl-16641	15	20	that	that	PRON
crl-16641	15	21	uses	use	VERB
crl-16641	15	22	library	library	NOUN
crl-16641	15	23	experiences	experience	NOUN
crl-16641	15	24	and	and	CCONJ
crl-16641	15	25	touchpoints	touchpoint	NOUN
crl-16641	15	26	at	at	ADP
crl-16641	15	27	which	which	PRON
crl-16641	15	28	a	a	DET
crl-16641	15	29	student	student	NOUN
crl-16641	15	30	comes	come	VERB
crl-16641	15	31	into	into	ADP
crl-16641	15	32	contact	contact	NOUN
crl-16641	15	33	with	with	ADP
crl-16641	15	34	the	the	DET
crl-16641	15	35	service.1	service.1	PROPN
crl-16641	15	36	the	the	DET
crl-16641	15	37	use	use	NOUN
crl-16641	15	38	of	of	ADP
crl-16641	15	39	journey	journey	ADJ
crl-16641	15	40	mapping	mapping	NOUN
crl-16641	15	41	is	be	AUX
crl-16641	15	42	*	*	PUNCT
crl-16641	15	43	 	 	SPACE
crl-16641	15	44	sue	sue	PROPN
crl-16641	15	45	samson	samson	PROPN
crl-16641	15	46	is	be	AUX
crl-16641	15	47	library	library	NOUN
crl-16641	15	48	instruction	instruction	NOUN
crl-16641	15	49	coordinator	coordinator	NOUN
crl-16641	15	50	,	,	PUNCT
crl-16641	15	51	kim	kim	PROPN
crl-16641	15	52	granath	granath	NOUN
crl-16641	15	53	is	be	AUX
crl-16641	15	54	head	head	NOUN
crl-16641	15	55	of	of	ADP
crl-16641	15	56	information	information	NOUN
crl-16641	15	57	and	and	CCONJ
crl-16641	15	58	research	research	NOUN
crl-16641	15	59	services	service	NOUN
crl-16641	15	60	division	division	NOUN
crl-16641	15	61	,	,	PUNCT
crl-16641	15	62	and	and	CCONJ
crl-16641	15	63	adrienne	adrienne	PROPN
crl-16641	15	64	alger	alger	PROPN
crl-16641	15	65	is	be	AUX
crl-16641	15	66	elearning	elearne	VERB
crl-16641	15	67	and	and	CCONJ
crl-16641	15	68	instructional	instructional	ADJ
crl-16641	15	69	technology	technology	NOUN
crl-16641	15	70	librarian	librarian	NOUN
crl-16641	15	71	,	,	PUNCT
crl-16641	15	72	all	all	PRON
crl-16641	15	73	in	in	ADP
crl-16641	15	74	mansfield	mansfield	PROPN
crl-16641	15	75	library	library	NOUN
crl-16641	15	76	at	at	ADP
crl-16641	15	77	university	university	PROPN
crl-16641	15	78	of	of	ADP
crl-16641	15	79	montana	montana	PROPN
crl-16641	15	80	;	;	PUNCT
crl-16641	15	81	e	e	X
crl-16641	15	82	-	-	NOUN
crl-16641	15	83	mail	mail	NOUN
crl-16641	15	84	:	:	PUNCT
crl-16641	15	85	sue.samson@umontana.edu	sue.samson@umontana.edu	PROPN
crl-16641	15	86	,	,	PUNCT
crl-16641	15	87	kim.granath@umontana.edu	kim.granath@umontana.edu	PROPN
crl-16641	15	88	,	,	PUNCT
crl-16641	15	89	adrienne	adrienne	PROPN
crl-16641	15	90	.	.	PUNCT
crl-16641	16	1	alger@umontana.edu	alger@umontana.edu	PROPN
crl-16641	16	2	.	.	PUNCT
crl-16641	17	1	©	©	PROPN
crl-16641	17	2	2017	2017	NUM
crl-16641	17	3	sue	sue	NOUN
crl-16641	17	4	samson	samson	NOUN
crl-16641	17	5	,	,	PUNCT
crl-16641	17	6	kim	kim	PROPN
crl-16641	17	7	granath	granath	NOUN
crl-16641	17	8	,	,	PUNCT
crl-16641	17	9	and	and	CCONJ
crl-16641	17	10	adrienne	adrienne	PROPN
crl-16641	17	11	alger	alger	PROPN
crl-16641	17	12	,	,	PUNCT
crl-16641	17	13	attribution	attribution	NOUN
crl-16641	17	14	-	-	PUNCT
crl-16641	17	15	noncommercial	noncommercial	ADJ
crl-16641	17	16	(	(	PUNCT
crl-16641	17	17	http://creativecommons.org/licenses/by-nc/4.0/	http://creativecommons.org/licenses/by-nc/4.0/	NOUN
crl-16641	17	18	)	)	PUNCT
crl-16641	17	19	cc	cc	VERB
crl-16641	17	20	by	by	ADP
crl-16641	17	21	-	-	PUNCT
crl-16641	17	22	nc	nc	PROPN
crl-16641	17	23	.	.	PUNCT
crl-16641	17	24	doi:10.5860	doi:10.5860	PROPN
crl-16641	17	25	/	/	SYM
crl-16641	17	26	crl.78.4.459	crl.78.4.459	PROPN
crl-16641	17	27	460	460	NUM
crl-16641	17	28	college	college	PROPN
crl-16641	17	29	&	&	CCONJ
crl-16641	17	30	research	research	PROPN
crl-16641	17	31	libraries	library	NOUN
crl-16641	17	32	may	may	AUX
crl-16641	17	33	2017	2017	NUM
crl-16641	17	34	based	base	VERB
crl-16641	17	35	on	on	ADP
crl-16641	17	36	an	an	DET
crl-16641	17	37	innovative	innovative	ADJ
crl-16641	17	38	approach	approach	NOUN
crl-16641	17	39	to	to	PART
crl-16641	17	40	rethink	rethink	VERB
crl-16641	17	41	higher	high	ADJ
crl-16641	17	42	education	education	NOUN
crl-16641	17	43	recently	recently	ADV
crl-16641	17	44	reported	report	VERB
crl-16641	17	45	from	from	ADP
crl-16641	17	46	the	the	DET
crl-16641	17	47	center	center	NOUN
crl-16641	17	48	for	for	ADP
crl-16641	17	49	american	american	PROPN
crl-16641	17	50	progress.2	progress.2	PROPN
crl-16641	17	51	this	this	DET
crl-16641	17	52	study	study	NOUN
crl-16641	17	53	examines	examine	VERB
crl-16641	17	54	a	a	DET
crl-16641	17	55	new	new	ADJ
crl-16641	17	56	way	way	NOUN
crl-16641	17	57	of	of	ADP
crl-16641	17	58	viewing	view	VERB
crl-16641	17	59	the	the	DET
crl-16641	17	60	academic	academic	ADJ
crl-16641	17	61	library	library	NOUN
crl-16641	17	62	experience	experience	NOUN
crl-16641	17	63	,	,	PUNCT
crl-16641	17	64	one	one	NOUN
crl-16641	17	65	that	that	PRON
crl-16641	17	66	reimagines	reimagine	VERB
crl-16641	17	67	educational	educational	ADJ
crl-16641	17	68	offerings	offering	NOUN
crl-16641	17	69	and	and	CCONJ
crl-16641	17	70	services	service	NOUN
crl-16641	17	71	from	from	ADP
crl-16641	17	72	the	the	DET
crl-16641	17	73	student	student	NOUN
crl-16641	17	74	’s	’s	PART
crl-16641	17	75	point	point	NOUN
crl-16641	17	76	of	of	ADP
crl-16641	17	77	view	view	NOUN
crl-16641	17	78	.	.	PUNCT
crl-16641	18	1	researchers	researcher	NOUN
crl-16641	18	2	partnered	partner	VERB
crl-16641	18	3	with	with	ADP
crl-16641	18	4	students	student	NOUN
crl-16641	18	5	to	to	PART
crl-16641	18	6	learn	learn	VERB
crl-16641	18	7	about	about	ADP
crl-16641	18	8	and	and	CCONJ
crl-16641	18	9	eliminate	eliminate	VERB
crl-16641	18	10	student	student	NOUN
crl-16641	18	11	pain	pain	NOUN
crl-16641	18	12	points	point	NOUN
crl-16641	18	13	at	at	ADP
crl-16641	18	14	the	the	DET
crl-16641	18	15	library	library	NOUN
crl-16641	18	16	as	as	SCONJ
crl-16641	18	17	they	they	PRON
crl-16641	18	18	navigate	navigate	VERB
crl-16641	18	19	their	their	PRON
crl-16641	18	20	academic	academic	ADJ
crl-16641	18	21	careers	career	NOUN
crl-16641	18	22	.	.	PUNCT
crl-16641	19	1	working	work	VERB
crl-16641	19	2	with	with	ADP
crl-16641	19	3	library	library	NOUN
crl-16641	19	4	staff	staff	NOUN
crl-16641	19	5	,	,	PUNCT
crl-16641	19	6	another	another	DET
crl-16641	19	7	goal	goal	NOUN
crl-16641	19	8	of	of	ADP
crl-16641	19	9	the	the	DET
crl-16641	19	10	project	project	NOUN
crl-16641	19	11	was	be	AUX
crl-16641	19	12	to	to	PART
crl-16641	19	13	embed	embed	VERB
crl-16641	19	14	the	the	DET
crl-16641	19	15	recognition	recognition	NOUN
crl-16641	19	16	of	of	ADP
crl-16641	19	17	fail	fail	ADJ
crl-16641	19	18	points	point	NOUN
crl-16641	19	19	automatically	automatically	ADV
crl-16641	19	20	into	into	ADP
crl-16641	19	21	our	our	PRON
crl-16641	19	22	processes	process	NOUN
crl-16641	19	23	.	.	PUNCT
crl-16641	20	1	literature	literature	NOUN
crl-16641	20	2	review	review	NOUN
crl-16641	20	3	journey	journey	ADJ
crl-16641	20	4	mapping	mapping	NOUN
crl-16641	20	5	and	and	CCONJ
crl-16641	20	6	service	service	NOUN
crl-16641	20	7	blueprinting	blueprinting	NOUN
crl-16641	20	8	have	have	AUX
crl-16641	20	9	been	be	AUX
crl-16641	20	10	used	use	VERB
crl-16641	20	11	in	in	ADP
crl-16641	20	12	medicine3	medicine3	PROPN
crl-16641	20	13	and	and	CCONJ
crl-16641	20	14	business4	business4	PROPN
crl-16641	20	15	for	for	ADP
crl-16641	20	16	many	many	ADJ
crl-16641	20	17	years	year	NOUN
crl-16641	20	18	as	as	ADP
crl-16641	20	19	a	a	DET
crl-16641	20	20	model	model	NOUN
crl-16641	20	21	for	for	ADP
crl-16641	20	22	analyzing	analyze	VERB
crl-16641	20	23	customer	customer	NOUN
crl-16641	20	24	pathways	pathway	NOUN
crl-16641	20	25	to	to	PART
crl-16641	20	26	identify	identify	VERB
crl-16641	20	27	difficulties	difficulty	NOUN
crl-16641	20	28	in	in	ADP
crl-16641	20	29	service	service	NOUN
crl-16641	20	30	provision	provision	NOUN
crl-16641	20	31	.	.	PUNCT
crl-16641	21	1	a	a	DET
crl-16641	21	2	broad	broad	ADJ
crl-16641	21	3	view	view	NOUN
crl-16641	21	4	of	of	ADP
crl-16641	21	5	using	use	VERB
crl-16641	21	6	service	service	NOUN
crl-16641	21	7	blueprinting	blueprint	VERB
crl-16641	21	8	to	to	PART
crl-16641	21	9	rethink	rethink	VERB
crl-16641	21	10	higher	high	ADJ
crl-16641	21	11	education	education	NOUN
crl-16641	21	12	is	be	AUX
crl-16641	21	13	summarized	summarize	VERB
crl-16641	21	14	by	by	ADP
crl-16641	21	15	ostrom	ostrom	PROPN
crl-16641	21	16	et	et	PROPN
crl-16641	22	1	al	al	PROPN
crl-16641	22	2	.	.	PUNCT
crl-16641	23	1	in	in	ADP
crl-16641	23	2	2011	2011	NUM
crl-16641	23	3	,	,	PUNCT
crl-16641	23	4	who	who	PRON
crl-16641	23	5	focus	focus	VERB
crl-16641	23	6	on	on	ADP
crl-16641	23	7	the	the	DET
crl-16641	23	8	idea	idea	NOUN
crl-16641	23	9	of	of	ADP
crl-16641	23	10	a	a	DET
crl-16641	23	11	service	service	NOUN
crl-16641	23	12	lens	lens	NOUN
crl-16641	23	13	that	that	PRON
crl-16641	23	14	views	view	VERB
crl-16641	23	15	students	student	NOUN
crl-16641	23	16	as	as	ADP
crl-16641	23	17	customers	customer	NOUN
crl-16641	23	18	and	and	CCONJ
crl-16641	23	19	state	state	NOUN
crl-16641	23	20	:	:	PUNCT
crl-16641	23	21	“	"	PUNCT
crl-16641	23	22	…	…	PUNCT
crl-16641	23	23	the	the	DET
crl-16641	23	24	student	student	NOUN
crl-16641	23	25	experience	experience	NOUN
crl-16641	23	26	becomes	become	VERB
crl-16641	23	27	the	the	DET
crl-16641	23	28	central	central	ADJ
crl-16641	23	29	focus	focus	NOUN
crl-16641	23	30	upon	upon	SCONJ
crl-16641	23	31	which	which	PRON
crl-16641	23	32	the	the	DET
crl-16641	23	33	structure	structure	NOUN
crl-16641	23	34	,	,	PUNCT
crl-16641	23	35	capabilities	capability	NOUN
crl-16641	23	36	,	,	PUNCT
crl-16641	23	37	and	and	CCONJ
crl-16641	23	38	resources	resource	NOUN
crl-16641	23	39	of	of	ADP
crl-16641	23	40	higher	high	ADJ
crl-16641	23	41	education	education	NOUN
crl-16641	23	42	institutions	institution	NOUN
crl-16641	23	43	are	be	AUX
crl-16641	23	44	brought	bring	VERB
crl-16641	23	45	to	to	PART
crl-16641	23	46	bear	bear	VERB
crl-16641	23	47	and	and	CCONJ
crl-16641	23	48	aligned	align	VERB
crl-16641	23	49	.	.	PUNCT
crl-16641	23	50	”5	”5	SPACE
crl-16641	24	1	they	they	PRON
crl-16641	24	2	emphasize	emphasize	VERB
crl-16641	24	3	that	that	SCONJ
crl-16641	24	4	this	this	DET
crl-16641	24	5	technique	technique	NOUN
crl-16641	24	6	facilitates	facilitate	VERB
crl-16641	24	7	collaboration	collaboration	NOUN
crl-16641	24	8	among	among	ADP
crl-16641	24	9	stakeholders	stakeholder	NOUN
crl-16641	24	10	,	,	PUNCT
crl-16641	24	11	highlights	highlight	VERB
crl-16641	24	12	the	the	DET
crl-16641	24	13	physical	physical	ADJ
crl-16641	24	14	evidence	evidence	NOUN
crl-16641	24	15	that	that	PRON
crl-16641	24	16	exists	exist	VERB
crl-16641	24	17	from	from	ADP
crl-16641	24	18	the	the	DET
crl-16641	24	19	customer	customer	NOUN
crl-16641	24	20	’s	’s	PART
crl-16641	24	21	point	point	NOUN
crl-16641	24	22	of	of	ADP
crl-16641	24	23	view	view	NOUN
crl-16641	24	24	,	,	PUNCT
crl-16641	24	25	and	and	CCONJ
crl-16641	24	26	incorporates	incorporate	VERB
crl-16641	24	27	students	student	NOUN
crl-16641	24	28	as	as	ADP
crl-16641	24	29	co	co	NOUN
crl-16641	24	30	-	-	NOUN
crl-16641	24	31	creators	creator	NOUN
crl-16641	24	32	in	in	ADP
crl-16641	24	33	their	their	PRON
crl-16641	24	34	education	education	NOUN
crl-16641	24	35	.	.	PUNCT
crl-16641	25	1	specifically	specifically	ADV
crl-16641	25	2	,	,	PUNCT
crl-16641	25	3	they	they	PRON
crl-16641	25	4	use	use	VERB
crl-16641	25	5	two	two	NUM
crl-16641	25	6	examples	example	NOUN
crl-16641	25	7	to	to	PART
crl-16641	25	8	show	show	VERB
crl-16641	25	9	how	how	SCONJ
crl-16641	25	10	blueprinting	blueprinting	NOUN
crl-16641	25	11	can	can	AUX
crl-16641	25	12	be	be	AUX
crl-16641	25	13	useful	useful	ADJ
crl-16641	25	14	in	in	ADP
crl-16641	25	15	higher	high	ADJ
crl-16641	25	16	education	education	NOUN
crl-16641	25	17	:	:	PUNCT
crl-16641	25	18	the	the	DET
crl-16641	25	19	redesign	redesign	NOUN
crl-16641	25	20	of	of	ADP
crl-16641	25	21	a	a	DET
crl-16641	25	22	course	course	NOUN
crl-16641	25	23	from	from	ADP
crl-16641	25	24	face	face	NOUN
crl-16641	25	25	-	-	PUNCT
crl-16641	25	26	to	to	ADP
crl-16641	25	27	-	-	PUNCT
crl-16641	25	28	face	face	NOUN
crl-16641	25	29	to	to	ADP
crl-16641	25	30	online	online	NOUN
crl-16641	25	31	and	and	CCONJ
crl-16641	25	32	the	the	DET
crl-16641	25	33	elimination	elimination	NOUN
crl-16641	25	34	of	of	ADP
crl-16641	25	35	pain	pain	NOUN
crl-16641	25	36	points	point	NOUN
crl-16641	25	37	in	in	ADP
crl-16641	25	38	the	the	DET
crl-16641	25	39	financial	financial	ADJ
crl-16641	25	40	aid	aid	NOUN
crl-16641	25	41	process	process	NOUN
crl-16641	25	42	.	.	PUNCT
crl-16641	26	1	with	with	ADP
crl-16641	26	2	a	a	DET
crl-16641	26	3	focus	focus	NOUN
crl-16641	26	4	specifically	specifically	ADV
crl-16641	26	5	on	on	ADP
crl-16641	26	6	academic	academic	ADJ
crl-16641	26	7	libraries	library	NOUN
crl-16641	26	8	,	,	PUNCT
crl-16641	26	9	marquez	marquez	NOUN
crl-16641	26	10	and	and	CCONJ
crl-16641	26	11	downey	downey	NOUN
crl-16641	26	12	present	present	VERB
crl-16641	26	13	an	an	DET
crl-16641	26	14	excellent	excellent	ADJ
crl-16641	26	15	introduction	introduction	NOUN
crl-16641	26	16	to	to	ADP
crl-16641	26	17	service	service	NOUN
crl-16641	26	18	design	design	NOUN
crl-16641	26	19	as	as	ADP
crl-16641	26	20	a	a	DET
crl-16641	26	21	holistic	holistic	ADJ
crl-16641	26	22	assessment	assessment	NOUN
crl-16641	26	23	methodology	methodology	NOUN
crl-16641	26	24	of	of	ADP
crl-16641	26	25	library	library	PROPN
crl-16641	26	26	services.6	services.6	PROPN
crl-16641	26	27	importantly	importantly	ADV
crl-16641	26	28	,	,	PUNCT
crl-16641	26	29	service	service	NOUN
crl-16641	26	30	design	design	NOUN
crl-16641	26	31	is	be	AUX
crl-16641	26	32	a	a	DET
crl-16641	26	33	cocreative	cocreative	ADJ
crl-16641	26	34	and	and	CCONJ
crl-16641	26	35	user	user	NOUN
crl-16641	26	36	-	-	PUNCT
crl-16641	26	37	centered	center	VERB
crl-16641	26	38	approach	approach	NOUN
crl-16641	26	39	to	to	ADP
crl-16641	26	40	understanding	understanding	NOUN
crl-16641	26	41	and	and	CCONJ
crl-16641	26	42	refining	refining	NOUN
crl-16641	26	43	services	service	NOUN
crl-16641	26	44	.	.	PUNCT
crl-16641	27	1	its	its	PRON
crl-16641	27	2	toolkit	toolkit	NOUN
crl-16641	27	3	includes	include	VERB
crl-16641	27	4	ethnography	ethnography	NOUN
crl-16641	27	5	,	,	PUNCT
crl-16641	27	6	cocreation	cocreation	NOUN
crl-16641	27	7	,	,	PUNCT
crl-16641	27	8	journey	journey	ADJ
crl-16641	27	9	maps	map	NOUN
crl-16641	27	10	,	,	PUNCT
crl-16641	27	11	and	and	CCONJ
crl-16641	27	12	blueprinting	blueprint	VERB
crl-16641	27	13	with	with	ADP
crl-16641	27	14	an	an	DET
crl-16641	27	15	emphasis	emphasis	NOUN
crl-16641	27	16	on	on	ADP
crl-16641	27	17	the	the	DET
crl-16641	27	18	entire	entire	ADJ
crl-16641	27	19	ecology	ecology	NOUN
crl-16641	27	20	of	of	ADP
crl-16641	27	21	the	the	DET
crl-16641	27	22	delivery	delivery	NOUN
crl-16641	27	23	of	of	ADP
crl-16641	27	24	service	service	NOUN
crl-16641	27	25	.	.	PUNCT
crl-16641	28	1	its	its	PRON
crl-16641	28	2	central	central	ADJ
crl-16641	28	3	purpose	purpose	NOUN
crl-16641	28	4	is	be	AUX
crl-16641	28	5	to	to	PART
crl-16641	28	6	serve	serve	VERB
crl-16641	28	7	users	user	NOUN
crl-16641	28	8	based	base	VERB
crl-16641	28	9	on	on	ADP
crl-16641	28	10	the	the	DET
crl-16641	28	11	perspective	perspective	NOUN
crl-16641	28	12	of	of	ADP
crl-16641	28	13	the	the	DET
crl-16641	28	14	user	user	NOUN
crl-16641	28	15	and	and	CCONJ
crl-16641	28	16	how	how	SCONJ
crl-16641	28	17	services	service	NOUN
crl-16641	28	18	interconnect	interconnect	VERB
crl-16641	28	19	as	as	ADP
crl-16641	28	20	a	a	DET
crl-16641	28	21	whole	whole	NOUN
crl-16641	28	22	.	.	PUNCT
crl-16641	29	1	several	several	ADJ
crl-16641	29	2	recent	recent	ADJ
crl-16641	29	3	studies	study	NOUN
crl-16641	29	4	adapt	adapt	VERB
crl-16641	29	5	the	the	DET
crl-16641	29	6	use	use	NOUN
crl-16641	29	7	of	of	ADP
crl-16641	29	8	journey	journey	ADJ
crl-16641	29	9	mapping	mapping	NOUN
crl-16641	29	10	or	or	CCONJ
crl-16641	29	11	service	service	NOUN
crl-16641	29	12	blueprinting	blueprint	VERB
crl-16641	29	13	in	in	ADP
crl-16641	29	14	academic	academic	ADJ
crl-16641	29	15	libraries	library	NOUN
crl-16641	29	16	.	.	PUNCT
crl-16641	30	1	with	with	ADP
crl-16641	30	2	the	the	DET
crl-16641	30	3	introduction	introduction	NOUN
crl-16641	30	4	in	in	ADP
crl-16641	30	5	the	the	DET
crl-16641	30	6	united	united	PROPN
crl-16641	30	7	kingdom	kingdom	PROPN
crl-16641	30	8	of	of	ADP
crl-16641	30	9	the	the	DET
crl-16641	30	10	customer	customer	NOUN
crl-16641	30	11	service	service	NOUN
crl-16641	30	12	excellence	excellence	PROPN
crl-16641	30	13	standard	standard	NOUN
crl-16641	30	14	in	in	ADP
crl-16641	30	15	2010	2010	NUM
crl-16641	30	16	,	,	PUNCT
crl-16641	30	17	many	many	ADJ
crl-16641	30	18	u.k	u.k	PROPN
crl-16641	30	19	.	.	PROPN
crl-16641	30	20	academic	academic	ADJ
crl-16641	30	21	libraries	library	NOUN
crl-16641	30	22	have	have	AUX
crl-16641	30	23	sought	seek	VERB
crl-16641	30	24	and	and	CCONJ
crl-16641	30	25	gained	gain	VERB
crl-16641	30	26	accreditation	accreditation	NOUN
crl-16641	30	27	using	use	VERB
crl-16641	30	28	customer	customer	NOUN
crl-16641	30	29	journey	journey	PROPN
crl-16641	30	30	mapping	mapping	NOUN
crl-16641	30	31	.	.	PUNCT
crl-16641	31	1	andrews	andrew	NOUN
crl-16641	31	2	and	and	CCONJ
crl-16641	31	3	eade	eade	VERB
crl-16641	31	4	evaluated	evaluate	VERB
crl-16641	31	5	the	the	DET
crl-16641	31	6	effectiveness	effectiveness	NOUN
crl-16641	31	7	of	of	ADP
crl-16641	31	8	the	the	DET
crl-16641	31	9	mapping	mapping	NOUN
crl-16641	31	10	methodology	methodology	NOUN
crl-16641	31	11	in	in	ADP
crl-16641	31	12	engaging	engaging	ADJ
crl-16641	31	13	students	student	NOUN
crl-16641	31	14	,	,	PUNCT
crl-16641	31	15	implications	implication	NOUN
crl-16641	31	16	for	for	ADP
crl-16641	31	17	staff	staff	NOUN
crl-16641	31	18	resources	resource	NOUN
crl-16641	31	19	,	,	PUNCT
crl-16641	31	20	and	and	CCONJ
crl-16641	31	21	the	the	DET
crl-16641	31	22	identification	identification	NOUN
crl-16641	31	23	of	of	ADP
crl-16641	31	24	service	service	NOUN
crl-16641	31	25	improvements.7	improvements.7	ADV
crl-16641	31	26	they	they	PRON
crl-16641	31	27	provide	provide	VERB
crl-16641	31	28	a	a	DET
crl-16641	31	29	thorough	thorough	ADJ
crl-16641	31	30	description	description	NOUN
crl-16641	31	31	of	of	ADP
crl-16641	31	32	a	a	DET
crl-16641	31	33	journey	journey	ADJ
crl-16641	31	34	-	-	PUNCT
crl-16641	31	35	mapping	mapping	NOUN
crl-16641	31	36	pilot	pilot	NOUN
crl-16641	31	37	project	project	NOUN
crl-16641	31	38	along	along	ADP
crl-16641	31	39	with	with	ADP
crl-16641	31	40	the	the	DET
crl-16641	31	41	outcomes	outcome	NOUN
crl-16641	31	42	and	and	CCONJ
crl-16641	31	43	learning	learning	NOUN
crl-16641	31	44	points	point	NOUN
crl-16641	31	45	.	.	PUNCT
crl-16641	32	1	in	in	ADP
crl-16641	32	2	the	the	DET
crl-16641	32	3	united	united	PROPN
crl-16641	32	4	states	states	PROPN
crl-16641	32	5	,	,	PUNCT
crl-16641	32	6	bell	bell	PROPN
crl-16641	32	7	has	have	AUX
crl-16641	32	8	championed	champion	VERB
crl-16641	32	9	the	the	DET
crl-16641	32	10	opportunities	opportunity	NOUN
crl-16641	32	11	that	that	PRON
crl-16641	32	12	blueprinting	blueprint	VERB
crl-16641	32	13	provides	provide	VERB
crl-16641	32	14	for	for	ADP
crl-16641	32	15	leveraging	leverage	VERB
crl-16641	32	16	improvements	improvement	NOUN
crl-16641	32	17	in	in	ADP
crl-16641	32	18	higher	high	ADJ
crl-16641	32	19	education	education	NOUN
crl-16641	32	20	and	and	CCONJ
crl-16641	32	21	in	in	ADP
crl-16641	32	22	academic	academic	ADJ
crl-16641	32	23	libraries	library	NOUN
crl-16641	32	24	specifically.8	specifically.8	NOUN
crl-16641	32	25	recognizing	recognize	VERB
crl-16641	32	26	the	the	DET
crl-16641	32	27	debate	debate	NOUN
crl-16641	32	28	that	that	PRON
crl-16641	32	29	develops	develop	VERB
crl-16641	32	30	over	over	ADP
crl-16641	32	31	the	the	DET
crl-16641	32	32	idea	idea	NOUN
crl-16641	32	33	that	that	SCONJ
crl-16641	32	34	higher	high	ADJ
crl-16641	32	35	education	education	NOUN
crl-16641	32	36	should	should	AUX
crl-16641	32	37	be	be	AUX
crl-16641	32	38	run	run	VERB
crl-16641	32	39	as	as	ADP
crl-16641	32	40	a	a	DET
crl-16641	32	41	business	business	NOUN
crl-16641	32	42	or	or	CCONJ
crl-16641	32	43	that	that	SCONJ
crl-16641	32	44	students	student	NOUN
crl-16641	32	45	are	be	AUX
crl-16641	32	46	customers	customer	NOUN
crl-16641	32	47	,	,	PUNCT
crl-16641	32	48	he	he	PRON
crl-16641	32	49	states	state	VERB
crl-16641	32	50	:	:	PUNCT
crl-16641	32	51	“	"	PUNCT
crl-16641	32	52	from	from	ADP
crl-16641	32	53	the	the	DET
crl-16641	32	54	community	community	NOUN
crl-16641	32	55	member	member	NOUN
crl-16641	32	56	’s	’s	PART
crl-16641	32	57	perspective	perspective	NOUN
crl-16641	32	58	,	,	PUNCT
crl-16641	32	59	the	the	DET
crl-16641	32	60	best	well	ADV
crl-16641	32	61	designed	design	VERB
crl-16641	32	62	library	library	NOUN
crl-16641	32	63	is	be	AUX
crl-16641	32	64	one	one	NUM
crl-16641	32	65	that	that	PRON
crl-16641	32	66	is	be	AUX
crl-16641	32	67	easy	easy	ADJ
crl-16641	32	68	to	to	PART
crl-16641	32	69	use	use	VERB
crl-16641	32	70	,	,	PUNCT
crl-16641	32	71	convenient	convenient	ADJ
crl-16641	32	72	and	and	CCONJ
crl-16641	32	73	satisfies	satisfy	VERB
crl-16641	32	74	their	their	PRON
crl-16641	32	75	basic	basic	ADJ
crl-16641	32	76	expectations	expectation	NOUN
crl-16641	32	77	for	for	ADP
crl-16641	32	78	delivering	deliver	VERB
crl-16641	32	79	quality	quality	NOUN
crl-16641	32	80	resources	resource	NOUN
crl-16641	32	81	and	and	CCONJ
crl-16641	32	82	attentive	attentive	ADJ
crl-16641	32	83	customer	customer	NOUN
crl-16641	32	84	service	service	NOUN
crl-16641	32	85	.	.	PUNCT
crl-16641	32	86	”9	”9	SPACE
crl-16641	33	1	more	more	ADV
crl-16641	33	2	recently	recently	ADV
crl-16641	33	3	,	,	PUNCT
crl-16641	33	4	pretlow	pretlow	ADJ
crl-16641	33	5	and	and	CCONJ
crl-16641	33	6	sobel	sobel	NOUN
crl-16641	33	7	define	define	VERB
crl-16641	33	8	and	and	CCONJ
crl-16641	33	9	describe	describe	VERB
crl-16641	33	10	the	the	DET
crl-16641	33	11	process	process	NOUN
crl-16641	33	12	of	of	ADP
crl-16641	33	13	service	service	NOUN
crl-16641	33	14	blueprinting	blueprinting	NOUN
crl-16641	33	15	and	and	CCONJ
crl-16641	33	16	the	the	DET
crl-16641	33	17	methodology	methodology	NOUN
crl-16641	33	18	they	they	PRON
crl-16641	33	19	used	use	VERB
crl-16641	33	20	as	as	ADP
crl-16641	33	21	part	part	NOUN
crl-16641	33	22	of	of	ADP
crl-16641	33	23	a	a	DET
crl-16641	33	24	universitywide	universitywide	NOUN
crl-16641	33	25	service	service	NOUN
crl-16641	33	26	-	-	PUNCT
crl-16641	33	27	blueprinting	blueprint	VERB
crl-16641	33	28	project.10	project.10	NOUN
crl-16641	33	29	based	base	VERB
crl-16641	33	30	on	on	ADP
crl-16641	33	31	user	user	NOUN
crl-16641	33	32	feedback	feedback	NOUN
crl-16641	33	33	collected	collect	VERB
crl-16641	33	34	by	by	ADP
crl-16641	33	35	online	online	NOUN
crl-16641	33	36	,	,	PUNCT
crl-16641	33	37	written	write	VERB
crl-16641	33	38	,	,	PUNCT
crl-16641	33	39	and	and	CCONJ
crl-16641	33	40	in	in	ADP
crl-16641	33	41	-	-	PUNCT
crl-16641	33	42	person	person	NOUN
crl-16641	33	43	methods	method	NOUN
crl-16641	33	44	,	,	PUNCT
crl-16641	33	45	a	a	DET
crl-16641	33	46	library	library	NOUN
crl-16641	33	47	task	task	NOUN
crl-16641	33	48	force	force	NOUN
crl-16641	33	49	with	with	ADP
crl-16641	33	50	representatives	representative	NOUN
crl-16641	33	51	from	from	ADP
crl-16641	33	52	all	all	DET
crl-16641	33	53	departments	department	NOUN
crl-16641	33	54	identified	identify	VERB
crl-16641	33	55	the	the	DET
crl-16641	33	56	library	library	NOUN
crl-16641	33	57	’s	’s	PART
crl-16641	33	58	biggest	big	ADJ
crl-16641	33	59	fail	fail	ADJ
crl-16641	33	60	points	point	NOUN
crl-16641	33	61	.	.	PUNCT
crl-16641	34	1	the	the	DET
crl-16641	34	2	task	task	PROPN
crl-16641	34	3	force	force	NOUN
crl-16641	34	4	then	then	ADV
crl-16641	34	5	selected	select	VERB
crl-16641	34	6	one	one	NUM
crl-16641	34	7	of	of	ADP
crl-16641	34	8	these	these	DET
crl-16641	34	9	fail	fail	ADJ
crl-16641	34	10	points	point	NOUN
crl-16641	34	11	,	,	PUNCT
crl-16641	34	12	student	student	NOUN
crl-16641	34	13	desktop	desktop	NOUN
crl-16641	34	14	computing	computing	NOUN
crl-16641	34	15	,	,	PUNCT
crl-16641	34	16	and	and	CCONJ
crl-16641	34	17	began	begin	VERB
crl-16641	34	18	the	the	DET
crl-16641	34	19	process	process	NOUN
crl-16641	34	20	of	of	ADP
crl-16641	34	21	establishing	establish	VERB
crl-16641	34	22	a	a	DET
crl-16641	34	23	journey	journey	NOUN
crl-16641	34	24	map	map	NOUN
crl-16641	34	25	with	with	ADP
crl-16641	34	26	a	a	DET
crl-16641	34	27	goal	goal	NOUN
crl-16641	34	28	of	of	ADP
crl-16641	34	29	improving	improve	VERB
crl-16641	34	30	this	this	DET
crl-16641	34	31	service	service	NOUN
crl-16641	34	32	.	.	PUNCT
crl-16641	35	1	project	project	NOUN
crl-16641	35	2	management	management	NOUN
crl-16641	35	3	software	software	NOUN
crl-16641	35	4	was	be	AUX
crl-16641	35	5	implemented	implement	VERB
crl-16641	35	6	to	to	PART
crl-16641	35	7	track	track	VERB
crl-16641	35	8	and	and	CCONJ
crl-16641	35	9	assign	assign	VERB
crl-16641	35	10	individual	individual	ADJ
crl-16641	35	11	staff	staff	NOUN
crl-16641	35	12	to	to	ADP
crl-16641	35	13	particular	particular	ADJ
crl-16641	35	14	aspects	aspect	NOUN
crl-16641	35	15	of	of	ADP
crl-16641	35	16	service	service	NOUN
crl-16641	35	17	improvement	improvement	NOUN
crl-16641	35	18	.	.	PUNCT
crl-16641	36	1	they	they	PRON
crl-16641	36	2	emphasize	emphasize	VERB
crl-16641	36	3	journey	journey	ADJ
crl-16641	36	4	mapping	mapping	NOUN
crl-16641	36	5	the	the	DET
crl-16641	36	6	user	user	NOUN
crl-16641	36	7	experience	experience	NOUN
crl-16641	36	8	461	461	NUM
crl-16641	36	9	that	that	SCONJ
crl-16641	36	10	one	one	NUM
crl-16641	36	11	of	of	ADP
crl-16641	36	12	the	the	DET
crl-16641	36	13	outcomes	outcome	NOUN
crl-16641	36	14	of	of	ADP
crl-16641	36	15	this	this	DET
crl-16641	36	16	process	process	NOUN
crl-16641	36	17	was	be	AUX
crl-16641	36	18	that	that	SCONJ
crl-16641	36	19	“	"	PUNCT
crl-16641	36	20	staff	staff	NOUN
crl-16641	36	21	began	begin	VERB
crl-16641	36	22	recognizing	recognize	VERB
crl-16641	36	23	fail	fail	ADJ
crl-16641	36	24	points	point	NOUN
crl-16641	36	25	in	in	ADP
crl-16641	36	26	other	other	ADJ
crl-16641	36	27	services	service	NOUN
crl-16641	36	28	.	.	PUNCT
crl-16641	37	1	”11	”11	PROPN
crl-16641	37	2	methodology	methodology	PROPN
crl-16641	37	3	this	this	DET
crl-16641	37	4	pilot	pilot	NOUN
crl-16641	37	5	study	study	NOUN
crl-16641	37	6	was	be	AUX
crl-16641	37	7	designed	design	VERB
crl-16641	37	8	to	to	PART
crl-16641	37	9	determine	determine	VERB
crl-16641	37	10	whether	whether	SCONJ
crl-16641	37	11	journey	journey	ADJ
crl-16641	37	12	mapping	mapping	NOUN
crl-16641	37	13	is	be	AUX
crl-16641	37	14	an	an	DET
crl-16641	37	15	effective	effective	ADJ
crl-16641	37	16	method	method	NOUN
crl-16641	37	17	to	to	PART
crl-16641	37	18	enhance	enhance	VERB
crl-16641	37	19	the	the	DET
crl-16641	37	20	student	student	NOUN
crl-16641	37	21	experience	experience	NOUN
crl-16641	37	22	of	of	ADP
crl-16641	37	23	using	use	VERB
crl-16641	37	24	the	the	DET
crl-16641	37	25	library	library	NOUN
crl-16641	37	26	by	by	ADP
crl-16641	37	27	assessing	assess	VERB
crl-16641	37	28	our	our	PRON
crl-16641	37	29	services	service	NOUN
crl-16641	37	30	from	from	ADP
crl-16641	37	31	their	their	PRON
crl-16641	37	32	point	point	NOUN
crl-16641	37	33	of	of	ADP
crl-16641	37	34	view	view	NOUN
crl-16641	37	35	.	.	PUNCT
crl-16641	38	1	it	it	PRON
crl-16641	38	2	implements	implement	VERB
crl-16641	38	3	journey	journey	ADJ
crl-16641	38	4	mapping	mapping	NOUN
crl-16641	38	5	,	,	PUNCT
crl-16641	38	6	a	a	DET
crl-16641	38	7	methodology	methodology	NOUN
crl-16641	38	8	that	that	PRON
crl-16641	38	9	uses	use	VERB
crl-16641	38	10	library	library	NOUN
crl-16641	38	11	experiences	experience	NOUN
crl-16641	38	12	and	and	CCONJ
crl-16641	38	13	touchpoints	touchpoint	NOUN
crl-16641	38	14	,	,	PUNCT
crl-16641	38	15	points	point	VERB
crl-16641	38	16	at	at	ADP
crl-16641	38	17	which	which	PRON
crl-16641	38	18	a	a	DET
crl-16641	38	19	student	student	NOUN
crl-16641	38	20	comes	come	VERB
crl-16641	38	21	into	into	ADP
crl-16641	38	22	contact	contact	NOUN
crl-16641	38	23	with	with	ADP
crl-16641	38	24	the	the	DET
crl-16641	38	25	service.12	service.12	NOUN
crl-16641	38	26	journey	journey	ADJ
crl-16641	38	27	mapping	mapping	NOUN
crl-16641	38	28	plots	plot	NOUN
crl-16641	38	29	a	a	DET
crl-16641	38	30	process	process	NOUN
crl-16641	38	31	or	or	CCONJ
crl-16641	38	32	service	service	NOUN
crl-16641	38	33	to	to	PART
crl-16641	38	34	produce	produce	VERB
crl-16641	38	35	a	a	DET
crl-16641	38	36	visual	visual	ADJ
crl-16641	38	37	representation	representation	NOUN
crl-16641	38	38	of	of	ADP
crl-16641	38	39	a	a	DET
crl-16641	38	40	library	library	NOUN
crl-16641	38	41	transaction	transaction	NOUN
crl-16641	38	42	—	—	PUNCT
crl-16641	38	43	from	from	ADP
crl-16641	38	44	the	the	DET
crl-16641	38	45	point	point	NOUN
crl-16641	38	46	at	at	ADP
crl-16641	38	47	which	which	PRON
crl-16641	38	48	the	the	DET
crl-16641	38	49	student	student	NOUN
crl-16641	38	50	accesses	access	VERB
crl-16641	38	51	a	a	DET
crl-16641	38	52	service	service	NOUN
crl-16641	38	53	to	to	ADP
crl-16641	38	54	its	its	PRON
crl-16641	38	55	final	final	ADJ
crl-16641	38	56	resolution	resolution	NOUN
crl-16641	38	57	.	.	PUNCT
crl-16641	39	1	service	service	NOUN
crl-16641	39	2	scenarios	scenario	NOUN
crl-16641	39	3	are	be	AUX
crl-16641	39	4	identified	identify	VERB
crl-16641	39	5	,	,	PUNCT
crl-16641	39	6	and	and	CCONJ
crl-16641	39	7	maps	map	NOUN
crl-16641	39	8	are	be	AUX
crl-16641	39	9	produced	produce	VERB
crl-16641	39	10	that	that	PRON
crl-16641	39	11	reflect	reflect	VERB
crl-16641	39	12	the	the	DET
crl-16641	39	13	journey	journey	NOUN
crl-16641	39	14	from	from	ADP
crl-16641	39	15	the	the	DET
crl-16641	39	16	student	student	NOUN
crl-16641	39	17	’s	’s	PART
crl-16641	39	18	point	point	NOUN
crl-16641	39	19	of	of	ADP
crl-16641	39	20	view	view	NOUN
crl-16641	39	21	.	.	PUNCT
crl-16641	40	1	the	the	DET
crl-16641	40	2	student	student	NOUN
crl-16641	40	3	map	map	NOUN
crl-16641	40	4	is	be	AUX
crl-16641	40	5	then	then	ADV
crl-16641	40	6	compared	compare	VERB
crl-16641	40	7	to	to	ADP
crl-16641	40	8	an	an	DET
crl-16641	40	9	“	"	PUNCT
crl-16641	40	10	ideal	ideal	ADJ
crl-16641	40	11	”	"	PUNCT
crl-16641	40	12	journey	journey	NOUN
crl-16641	40	13	,	,	PUNCT
crl-16641	40	14	and	and	CCONJ
crl-16641	40	15	the	the	DET
crl-16641	40	16	differences	difference	NOUN
crl-16641	40	17	are	be	AUX
crl-16641	40	18	used	use	VERB
crl-16641	40	19	to	to	PART
crl-16641	40	20	explore	explore	VERB
crl-16641	40	21	changes	change	NOUN
crl-16641	40	22	that	that	PRON
crl-16641	40	23	would	would	AUX
crl-16641	40	24	improve	improve	VERB
crl-16641	40	25	the	the	DET
crl-16641	40	26	service	service	NOUN
crl-16641	40	27	experience	experience	NOUN
crl-16641	40	28	.	.	PUNCT
crl-16641	41	1	finally	finally	ADV
crl-16641	41	2	,	,	PUNCT
crl-16641	41	3	as	as	ADP
crl-16641	41	4	part	part	NOUN
crl-16641	41	5	of	of	ADP
crl-16641	41	6	the	the	DET
crl-16641	41	7	journey	journey	NOUN
crl-16641	41	8	-	-	PUNCT
crl-16641	41	9	mapping	mapping	NOUN
crl-16641	41	10	methodology	methodology	NOUN
crl-16641	41	11	,	,	PUNCT
crl-16641	41	12	the	the	DET
crl-16641	41	13	data	data	NOUN
crl-16641	41	14	gathered	gather	VERB
crl-16641	41	15	was	be	AUX
crl-16641	41	16	used	use	VERB
crl-16641	41	17	to	to	PART
crl-16641	41	18	improve	improve	VERB
crl-16641	41	19	services	service	NOUN
crl-16641	41	20	where	where	SCONJ
crl-16641	41	21	possible	possible	ADJ
crl-16641	41	22	and	and	CCONJ
crl-16641	41	23	,	,	PUNCT
crl-16641	41	24	based	base	VERB
crl-16641	41	25	on	on	ADP
crl-16641	41	26	these	these	DET
crl-16641	41	27	successes	success	NOUN
crl-16641	41	28	,	,	PUNCT
crl-16641	41	29	to	to	PART
crl-16641	41	30	design	design	VERB
crl-16641	41	31	a	a	DET
crl-16641	41	32	more	more	ADV
crl-16641	41	33	complete	complete	ADJ
crl-16641	41	34	journey	journey	NOUN
crl-16641	41	35	-	-	PUNCT
crl-16641	41	36	mapping	mapping	NOUN
crl-16641	41	37	study	study	NOUN
crl-16641	41	38	that	that	PRON
crl-16641	41	39	is	be	AUX
crl-16641	41	40	focused	focus	VERB
crl-16641	41	41	specifically	specifically	ADV
crl-16641	41	42	on	on	ADP
crl-16641	41	43	the	the	DET
crl-16641	41	44	library	library	PROPN
crl-16641	41	45	’s	’s	PART
crl-16641	41	46	web	web	NOUN
crl-16641	41	47	presence	presence	NOUN
crl-16641	41	48	using	use	VERB
crl-16641	41	49	a	a	DET
crl-16641	41	50	greater	great	ADJ
crl-16641	41	51	number	number	NOUN
crl-16641	41	52	of	of	ADP
crl-16641	41	53	student	student	NOUN
crl-16641	41	54	participants	participant	NOUN
crl-16641	41	55	.	.	PUNCT
crl-16641	42	1	scenarios	scenario	NOUN
crl-16641	42	2	included	include	VERB
crl-16641	42	3	in	in	ADP
crl-16641	42	4	this	this	DET
crl-16641	42	5	project	project	NOUN
crl-16641	42	6	were	be	AUX
crl-16641	42	7	divided	divide	VERB
crl-16641	42	8	into	into	ADP
crl-16641	42	9	six	six	NUM
crl-16641	42	10	checkpoints	checkpoint	NOUN
crl-16641	42	11	based	base	VERB
crl-16641	42	12	on	on	ADP
crl-16641	42	13	recommendations	recommendation	NOUN
crl-16641	42	14	by	by	ADP
crl-16641	42	15	schmidt	schmidt	NOUN
crl-16641	42	16	and	and	CCONJ
crl-16641	42	17	etches.13	etches.13	NOUN
crl-16641	42	18	these	these	DET
crl-16641	42	19	checkpoints	checkpoint	NOUN
crl-16641	42	20	are	be	AUX
crl-16641	42	21	:	:	PUNCT
crl-16641	42	22	physical	physical	ADJ
crl-16641	42	23	space	space	NOUN
crl-16641	42	24	;	;	PUNCT
crl-16641	42	25	service	service	NOUN
crl-16641	42	26	points	point	NOUN
crl-16641	42	27	;	;	PUNCT
crl-16641	42	28	policies	policy	NOUN
crl-16641	42	29	and	and	CCONJ
crl-16641	42	30	customer	customer	NOUN
crl-16641	42	31	service	service	NOUN
crl-16641	42	32	;	;	PUNCT
crl-16641	42	33	signage	signage	NOUN
crl-16641	42	34	and	and	CCONJ
crl-16641	42	35	wayfinding	wayfinding	NOUN
crl-16641	42	36	;	;	PUNCT
crl-16641	42	37	online	online	ADJ
crl-16641	42	38	presence	presence	NOUN
crl-16641	42	39	;	;	PUNCT
crl-16641	42	40	and	and	CCONJ
crl-16641	42	41	using	use	VERB
crl-16641	42	42	the	the	DET
crl-16641	42	43	library	library	NOUN
crl-16641	42	44	.	.	PUNCT
crl-16641	43	1	the	the	DET
crl-16641	43	2	scenarios	scenario	NOUN
crl-16641	43	3	were	be	AUX
crl-16641	43	4	completed	complete	VERB
crl-16641	43	5	by	by	ADP
crl-16641	43	6	three	three	NUM
crl-16641	43	7	student	student	NOUN
crl-16641	43	8	interns	intern	NOUN
crl-16641	43	9	enrolled	enrol	VERB
crl-16641	43	10	in	in	ADP
crl-16641	43	11	“	"	PUNCT
crl-16641	43	12	lsci	lsci	PROPN
crl-16641	43	13	498	498	NUM
crl-16641	43	14	,	,	PUNCT
crl-16641	43	15	internship	internship	NOUN
crl-16641	43	16	:	:	PUNCT
crl-16641	43	17	careers	career	NOUN
crl-16641	43	18	in	in	ADP
crl-16641	43	19	leadership	leadership	NOUN
crl-16641	43	20	,	,	PUNCT
crl-16641	43	21	”	"	PUNCT
crl-16641	43	22	to	to	PART
crl-16641	43	23	complete	complete	VERB
crl-16641	43	24	the	the	DET
crl-16641	43	25	in	in	ADP
crl-16641	43	26	-	-	PUNCT
crl-16641	43	27	service	service	NOUN
crl-16641	43	28	portion	portion	NOUN
crl-16641	43	29	of	of	ADP
crl-16641	43	30	their	their	PRON
crl-16641	43	31	enrollment	enrollment	NOUN
crl-16641	43	32	.	.	PUNCT
crl-16641	44	1	these	these	DET
crl-16641	44	2	students	student	NOUN
crl-16641	44	3	self	self	NOUN
crl-16641	44	4	-	-	PUNCT
crl-16641	44	5	selected	select	VERB
crl-16641	44	6	this	this	DET
crl-16641	44	7	3	3	NUM
crl-16641	44	8	-	-	PUNCT
crl-16641	44	9	credit	credit	NOUN
crl-16641	44	10	class	class	NOUN
crl-16641	44	11	to	to	PART
crl-16641	44	12	learn	learn	VERB
crl-16641	44	13	about	about	ADP
crl-16641	44	14	the	the	DET
crl-16641	44	15	profession	profession	NOUN
crl-16641	44	16	of	of	ADP
crl-16641	44	17	librarianship	librarianship	NOUN
crl-16641	44	18	and	and	CCONJ
crl-16641	44	19	included	include	VERB
crl-16641	44	20	a	a	DET
crl-16641	44	21	first	first	ADJ
crl-16641	44	22	-	-	PUNCT
crl-16641	44	23	year	year	NOUN
crl-16641	44	24	,	,	PUNCT
crl-16641	44	25	second	second	ADJ
crl-16641	44	26	-	-	PUNCT
crl-16641	44	27	year	year	NOUN
crl-16641	44	28	,	,	PUNCT
crl-16641	44	29	and	and	CCONJ
crl-16641	44	30	third	third	ADJ
crl-16641	44	31	-	-	PUNCT
crl-16641	44	32	year	year	NOUN
crl-16641	44	33	student	student	NOUN
crl-16641	44	34	.	.	PUNCT
crl-16641	45	1	they	they	PRON
crl-16641	45	2	completed	complete	VERB
crl-16641	45	3	the	the	DET
crl-16641	45	4	scenarios	scenario	NOUN
crl-16641	45	5	,	,	PUNCT
crl-16641	45	6	mapped	map	VERB
crl-16641	45	7	the	the	DET
crl-16641	45	8	process	process	NOUN
crl-16641	45	9	by	by	ADP
crl-16641	45	10	using	use	VERB
crl-16641	45	11	data	data	NOUN
crl-16641	45	12	collection	collection	NOUN
crl-16641	45	13	forms	form	NOUN
crl-16641	45	14	to	to	PART
crl-16641	45	15	record	record	VERB
crl-16641	45	16	each	each	DET
crl-16641	45	17	transaction	transaction	NOUN
crl-16641	45	18	,	,	PUNCT
crl-16641	45	19	evaluated	evaluate	VERB
crl-16641	45	20	each	each	DET
crl-16641	45	21	transaction	transaction	NOUN
crl-16641	45	22	of	of	ADP
crl-16641	45	23	the	the	DET
crl-16641	45	24	journeys	journey	NOUN
crl-16641	45	25	on	on	ADP
crl-16641	45	26	a	a	DET
crl-16641	45	27	scale	scale	NOUN
crl-16641	45	28	of	of	ADP
crl-16641	45	29	1–5	1–5	NUM
crl-16641	45	30	,	,	PUNCT
crl-16641	45	31	and	and	CCONJ
crl-16641	45	32	participated	participate	VERB
crl-16641	45	33	in	in	ADP
crl-16641	45	34	an	an	DET
crl-16641	45	35	end	end	NOUN
crl-16641	45	36	-	-	PUNCT
crl-16641	45	37	of	of	ADP
crl-16641	45	38	-	-	PUNCT
crl-16641	45	39	semester	semester	NOUN
crl-16641	45	40	focus	focus	NOUN
crl-16641	45	41	group	group	NOUN
crl-16641	45	42	meeting	meeting	NOUN
crl-16641	45	43	to	to	PART
crl-16641	45	44	further	far	ADV
crl-16641	45	45	analyze	analyze	VERB
crl-16641	45	46	their	their	PRON
crl-16641	45	47	journeys	journey	NOUN
crl-16641	45	48	.	.	PUNCT
crl-16641	46	1	participants	participant	NOUN
crl-16641	46	2	were	be	AUX
crl-16641	46	3	asked	ask	VERB
crl-16641	46	4	not	not	PART
crl-16641	46	5	to	to	PART
crl-16641	46	6	discuss	discuss	VERB
crl-16641	46	7	the	the	DET
crl-16641	46	8	scenarios	scenario	NOUN
crl-16641	46	9	among	among	ADP
crl-16641	46	10	themselves	themselves	PRON
crl-16641	46	11	but	but	CCONJ
crl-16641	46	12	were	be	AUX
crl-16641	46	13	encouraged	encourage	VERB
crl-16641	46	14	to	to	PART
crl-16641	46	15	use	use	VERB
crl-16641	46	16	anyone	anyone	PRON
crl-16641	46	17	or	or	CCONJ
crl-16641	46	18	anything	anything	PRON
crl-16641	46	19	connected	connect	VERB
crl-16641	46	20	to	to	ADP
crl-16641	46	21	the	the	DET
crl-16641	46	22	library	library	NOUN
crl-16641	46	23	for	for	ADP
crl-16641	46	24	assistance	assistance	NOUN
crl-16641	46	25	.	.	PUNCT
crl-16641	47	1	the	the	DET
crl-16641	47	2	following	follow	VERB
crl-16641	47	3	specific	specific	ADJ
crl-16641	47	4	instructions	instruction	NOUN
crl-16641	47	5	were	be	AUX
crl-16641	47	6	provided	provide	VERB
crl-16641	47	7	to	to	ADP
crl-16641	47	8	the	the	DET
crl-16641	47	9	interns	intern	NOUN
crl-16641	47	10	as	as	ADP
crl-16641	47	11	part	part	NOUN
crl-16641	47	12	of	of	ADP
crl-16641	47	13	their	their	PRON
crl-16641	47	14	course	course	NOUN
crl-16641	47	15	syllabus	syllabus	NOUN
crl-16641	47	16	:	:	PUNCT
crl-16641	47	17	each	each	DET
crl-16641	47	18	intern	intern	NOUN
crl-16641	47	19	will	will	AUX
crl-16641	47	20	be	be	AUX
crl-16641	47	21	responsible	responsible	ADJ
crl-16641	47	22	for	for	ADP
crl-16641	47	23	completing	complete	VERB
crl-16641	47	24	10	10	NUM
crl-16641	47	25	scenarios	scenario	NOUN
crl-16641	47	26	during	during	ADP
crl-16641	47	27	the	the	DET
crl-16641	47	28	semester	semester	NOUN
crl-16641	47	29	.	.	PUNCT
crl-16641	48	1	a	a	DET
crl-16641	48	2	specific	specific	ADJ
crl-16641	48	3	data	data	NOUN
crl-16641	48	4	collection	collection	NOUN
crl-16641	48	5	form	form	NOUN
crl-16641	48	6	will	will	AUX
crl-16641	48	7	be	be	AUX
crl-16641	48	8	used	use	VERB
crl-16641	48	9	to	to	PART
crl-16641	48	10	record	record	VERB
crl-16641	48	11	the	the	DET
crl-16641	48	12	steps	step	NOUN
crl-16641	48	13	needed	need	VERB
crl-16641	48	14	to	to	PART
crl-16641	48	15	complete	complete	VERB
crl-16641	48	16	each	each	DET
crl-16641	48	17	scenario	scenario	NOUN
crl-16641	48	18	.	.	PUNCT
crl-16641	49	1	these	these	DET
crl-16641	49	2	forms	form	NOUN
crl-16641	49	3	may	may	AUX
crl-16641	49	4	be	be	AUX
crl-16641	49	5	completed	complete	VERB
crl-16641	49	6	in	in	ADP
crl-16641	49	7	paper	paper	NOUN
crl-16641	49	8	or	or	CCONJ
crl-16641	49	9	electronic	electronic	ADJ
crl-16641	49	10	format	format	NOUN
crl-16641	49	11	and	and	CCONJ
crl-16641	49	12	must	must	AUX
crl-16641	49	13	be	be	AUX
crl-16641	49	14	submitted	submit	VERB
crl-16641	49	15	by	by	ADP
crl-16641	49	16	the	the	DET
crl-16641	49	17	due	due	ADJ
crl-16641	49	18	date	date	NOUN
crl-16641	49	19	.	.	PUNCT
crl-16641	50	1	procedures	procedure	NOUN
crl-16641	50	2	to	to	PART
crl-16641	50	3	follow	follow	VERB
crl-16641	50	4	for	for	ADP
crl-16641	50	5	each	each	DET
crl-16641	50	6	scenario	scenario	NOUN
crl-16641	50	7	:	:	PUNCT
crl-16641	50	8	•	•	PROPN
crl-16641	50	9	describe	describe	VERB
crl-16641	50	10	each	each	DET
crl-16641	50	11	step	step	NOUN
crl-16641	50	12	of	of	ADP
crl-16641	50	13	the	the	DET
crl-16641	50	14	process	process	NOUN
crl-16641	50	15	.	.	PUNCT
crl-16641	51	1	•	•	PROPN
crl-16641	51	2	rate	rate	VERB
crl-16641	51	3	your	your	PRON
crl-16641	51	4	personal	personal	ADJ
crl-16641	51	5	success	success	NOUN
crl-16641	51	6	in	in	ADP
crl-16641	51	7	completing	complete	VERB
crl-16641	51	8	each	each	DET
crl-16641	51	9	step	step	NOUN
crl-16641	51	10	on	on	ADP
crl-16641	51	11	a	a	DET
crl-16641	51	12	scale	scale	NOUN
crl-16641	51	13	of	of	ADP
crl-16641	51	14	1–5	1–5	NUM
crl-16641	51	15	:	:	PUNCT
crl-16641	51	16	□	□	SYM
crl-16641	51	17	1	1	NUM
crl-16641	51	18	=	=	SYM
crl-16641	51	19	unsuccessful	unsuccessful	ADJ
crl-16641	51	20	□	□	PUNCT
crl-16641	51	21	2	2	NUM
crl-16641	51	22	=	=	X
crl-16641	51	23	not	not	PART
crl-16641	51	24	very	very	ADV
crl-16641	51	25	successful	successful	ADJ
crl-16641	51	26	□	□	PUNCT
crl-16641	51	27	3	3	NUM
crl-16641	51	28	=	=	SYM
crl-16641	51	29	somewhat	somewhat	ADV
crl-16641	51	30	successful	successful	ADJ
crl-16641	51	31	□	□	PUNCT
crl-16641	51	32	4	4	NUM
crl-16641	51	33	=	=	NUM
crl-16641	51	34	almost	almost	ADV
crl-16641	51	35	successful	successful	ADJ
crl-16641	51	36	□	□	PUNCT
crl-16641	51	37	5	5	NUM
crl-16641	51	38	=	=	NOUN
crl-16641	51	39	successful	successful	ADJ
crl-16641	51	40	.	.	PUNCT
crl-16641	52	1	•	•	PROPN
crl-16641	52	2	record	record	VERB
crl-16641	52	3	your	your	PRON
crl-16641	52	4	personal	personal	ADJ
crl-16641	52	5	reactions	reaction	NOUN
crl-16641	52	6	to	to	ADP
crl-16641	52	7	the	the	DET
crl-16641	52	8	experiences	experience	NOUN
crl-16641	52	9	you	you	PRON
crl-16641	52	10	encounter	encounter	VERB
crl-16641	52	11	as	as	SCONJ
crl-16641	52	12	you	you	PRON
crl-16641	52	13	complete	complete	VERB
crl-16641	52	14	the	the	DET
crl-16641	52	15	scenario	scenario	NOUN
crl-16641	52	16	.	.	PUNCT
crl-16641	53	1	•	•	NOUN
crl-16641	53	2	use	use	VERB
crl-16641	53	3	any	any	PRON
crl-16641	53	4	and	and	CCONJ
crl-16641	53	5	all	all	DET
crl-16641	53	6	resources	resource	NOUN
crl-16641	53	7	at	at	ADP
crl-16641	53	8	your	your	PRON
crl-16641	53	9	disposal	disposal	NOUN
crl-16641	53	10	to	to	PART
crl-16641	53	11	complete	complete	VERB
crl-16641	53	12	these	these	DET
crl-16641	53	13	scenarios	scenario	NOUN
crl-16641	53	14	with	with	ADP
crl-16641	53	15	one	one	NUM
crl-16641	53	16	exception	exception	NOUN
crl-16641	53	17	.	.	PUNCT
crl-16641	54	1	do	do	AUX
crl-16641	54	2	not	not	PART
crl-16641	54	3	confer	confer	VERB
crl-16641	54	4	with	with	ADP
crl-16641	54	5	each	each	DET
crl-16641	54	6	other	other	ADJ
crl-16641	54	7	.	.	PUNCT
crl-16641	55	1	all	all	DET
crl-16641	55	2	interns	intern	NOUN
crl-16641	55	3	will	will	AUX
crl-16641	55	4	participate	participate	VERB
crl-16641	55	5	in	in	ADP
crl-16641	55	6	a	a	DET
crl-16641	55	7	focus	focus	NOUN
crl-16641	55	8	group	group	NOUN
crl-16641	55	9	at	at	ADP
crl-16641	55	10	the	the	DET
crl-16641	55	11	end	end	NOUN
crl-16641	55	12	of	of	ADP
crl-16641	55	13	the	the	DET
crl-16641	55	14	semester	semester	NOUN
crl-16641	55	15	to	to	PART
crl-16641	55	16	analyze	analyze	VERB
crl-16641	55	17	the	the	DET
crl-16641	55	18	data	data	NOUN
crl-16641	55	19	collection	collection	NOUN
crl-16641	55	20	and	and	CCONJ
crl-16641	55	21	make	make	VERB
crl-16641	55	22	recommendations	recommendation	NOUN
crl-16641	55	23	on	on	ADP
crl-16641	55	24	how	how	SCONJ
crl-16641	55	25	access	access	NOUN
crl-16641	55	26	to	to	ADP
crl-16641	55	27	library	library	NOUN
crl-16641	55	28	services	service	NOUN
crl-16641	55	29	and	and	CCONJ
crl-16641	55	30	resources	resource	NOUN
crl-16641	55	31	can	can	AUX
crl-16641	55	32	be	be	AUX
crl-16641	55	33	improved	improve	VERB
crl-16641	55	34	.	.	PUNCT
crl-16641	56	1	462	462	NUM
crl-16641	56	2	college	college	PROPN
crl-16641	56	3	&	&	CCONJ
crl-16641	56	4	research	research	PROPN
crl-16641	56	5	libraries	library	NOUN
crl-16641	56	6	may	may	AUX
crl-16641	56	7	2017	2017	NUM
crl-16641	56	8	in	in	ADP
crl-16641	56	9	addition	addition	NOUN
crl-16641	56	10	,	,	PUNCT
crl-16641	56	11	a	a	DET
crl-16641	56	12	survey	survey	NOUN
crl-16641	56	13	was	be	AUX
crl-16641	56	14	distributed	distribute	VERB
crl-16641	56	15	to	to	ADP
crl-16641	56	16	all	all	DET
crl-16641	56	17	library	library	NOUN
crl-16641	56	18	employees	employee	NOUN
crl-16641	56	19	who	who	PRON
crl-16641	56	20	work	work	VERB
crl-16641	56	21	at	at	ADP
crl-16641	56	22	the	the	DET
crl-16641	56	23	information	information	NOUN
crl-16641	56	24	center	center	NOUN
crl-16641	56	25	at	at	ADP
crl-16641	56	26	the	the	DET
crl-16641	56	27	main	main	ADJ
crl-16641	56	28	campus	campus	NOUN
crl-16641	56	29	.	.	PUNCT
crl-16641	57	1	this	this	DET
crl-16641	57	2	survey	survey	NOUN
crl-16641	57	3	was	be	AUX
crl-16641	57	4	also	also	ADV
crl-16641	57	5	based	base	VERB
crl-16641	57	6	on	on	ADP
crl-16641	57	7	the	the	DET
crl-16641	57	8	checkpoints	checkpoint	NOUN
crl-16641	57	9	identified	identify	VERB
crl-16641	57	10	by	by	ADP
crl-16641	57	11	schmidt	schmidt	NOUN
crl-16641	57	12	and	and	CCONJ
crl-16641	57	13	etches14	etches14	NOUN
crl-16641	57	14	and	and	CCONJ
crl-16641	57	15	was	be	AUX
crl-16641	57	16	designed	design	VERB
crl-16641	57	17	to	to	PART
crl-16641	57	18	identify	identify	VERB
crl-16641	57	19	staff	staff	NOUN
crl-16641	57	20	perceptions	perception	NOUN
crl-16641	57	21	of	of	ADP
crl-16641	57	22	the	the	DET
crl-16641	57	23	same	same	ADJ
crl-16641	57	24	aspects	aspect	NOUN
crl-16641	57	25	of	of	ADP
crl-16641	57	26	the	the	DET
crl-16641	57	27	library	library	NOUN
crl-16641	57	28	that	that	SCONJ
crl-16641	57	29	the	the	DET
crl-16641	57	30	students	student	NOUN
crl-16641	57	31	were	be	AUX
crl-16641	57	32	exploring	explore	VERB
crl-16641	57	33	.	.	PUNCT
crl-16641	58	1	the	the	DET
crl-16641	58	2	goal	goal	NOUN
crl-16641	58	3	of	of	ADP
crl-16641	58	4	the	the	DET
crl-16641	58	5	survey	survey	NOUN
crl-16641	58	6	was	be	AUX
crl-16641	58	7	to	to	PART
crl-16641	58	8	compare	compare	VERB
crl-16641	58	9	staff	staff	NOUN
crl-16641	58	10	perceptions	perception	NOUN
crl-16641	58	11	of	of	ADP
crl-16641	58	12	services	service	NOUN
crl-16641	58	13	with	with	ADP
crl-16641	58	14	user	user	NOUN
crl-16641	58	15	experiences	experience	NOUN
crl-16641	58	16	of	of	ADP
crl-16641	58	17	these	these	DET
crl-16641	58	18	same	same	ADJ
crl-16641	58	19	services	service	NOUN
crl-16641	58	20	.	.	PUNCT
crl-16641	59	1	findings	finding	NOUN
crl-16641	59	2	and	and	CCONJ
crl-16641	59	3	recommendations	recommendation	NOUN
crl-16641	59	4	the	the	DET
crl-16641	59	5	ten	ten	NUM
crl-16641	59	6	selected	select	VERB
crl-16641	59	7	scenarios	scenario	NOUN
crl-16641	59	8	are	be	AUX
crl-16641	59	9	included	include	VERB
crl-16641	59	10	in	in	ADP
crl-16641	59	11	table	table	NOUN
crl-16641	59	12	1	1	NUM
crl-16641	59	13	,	,	PUNCT
crl-16641	59	14	along	along	ADP
crl-16641	59	15	with	with	ADP
crl-16641	59	16	the	the	DET
crl-16641	59	17	identification	identification	NOUN
crl-16641	59	18	of	of	ADP
crl-16641	59	19	their	their	PRON
crl-16641	59	20	checkpoints	checkpoint	NOUN
crl-16641	59	21	,	,	PUNCT
crl-16641	59	22	and	and	CCONJ
crl-16641	59	23	the	the	DET
crl-16641	59	24	averaged	average	VERB
crl-16641	59	25	intern	intern	ADJ
crl-16641	59	26	ratings	rating	NOUN
crl-16641	59	27	for	for	ADP
crl-16641	59	28	each	each	PRON
crl-16641	59	29	.	.	PUNCT
crl-16641	60	1	based	base	VERB
crl-16641	60	2	on	on	ADP
crl-16641	60	3	the	the	DET
crl-16641	60	4	ratings	rating	NOUN
crl-16641	60	5	,	,	PUNCT
crl-16641	60	6	the	the	DET
crl-16641	60	7	primary	primary	ADJ
crl-16641	60	8	stress	stress	NOUN
crl-16641	60	9	points	point	NOUN
crl-16641	60	10	for	for	ADP
crl-16641	60	11	library	library	NOUN
crl-16641	60	12	users	user	NOUN
crl-16641	60	13	were	be	AUX
crl-16641	60	14	noted	note	VERB
crl-16641	60	15	in	in	ADP
crl-16641	60	16	the	the	DET
crl-16641	60	17	following	follow	VERB
crl-16641	60	18	scenarios	scenario	NOUN
crl-16641	60	19	:	:	PUNCT
crl-16641	60	20	locate	locate	VERB
crl-16641	60	21	a	a	DET
crl-16641	60	22	specific	specific	ADJ
crl-16641	60	23	article	article	NOUN
crl-16641	60	24	,	,	PUNCT
crl-16641	60	25	acquire	acquire	VERB
crl-16641	60	26	a	a	DET
crl-16641	60	27	book	book	NOUN
crl-16641	60	28	,	,	PUNCT
crl-16641	60	29	and	and	CCONJ
crl-16641	60	30	send	send	VERB
crl-16641	60	31	a	a	DET
crl-16641	60	32	chat	chat	NOUN
crl-16641	60	33	query	query	NOUN
crl-16641	60	34	.	.	PUNCT
crl-16641	61	1	although	although	SCONJ
crl-16641	61	2	no	no	DET
crl-16641	61	3	scenarios	scenario	NOUN
crl-16641	61	4	received	receive	VERB
crl-16641	61	5	the	the	DET
crl-16641	61	6	highest	high	ADJ
crl-16641	61	7	rating	rating	NOUN
crl-16641	61	8	,	,	PUNCT
crl-16641	61	9	those	those	PRON
crl-16641	61	10	with	with	ADP
crl-16641	61	11	the	the	DET
crl-16641	61	12	highest	high	ADJ
crl-16641	61	13	scores	score	NOUN
crl-16641	61	14	were	be	AUX
crl-16641	61	15	:	:	PUNCT
crl-16641	61	16	charge	charge	VERB
crl-16641	61	17	a	a	DET
crl-16641	61	18	cell	cell	NOUN
crl-16641	61	19	phone	phone	NOUN
crl-16641	61	20	,	,	PUNCT
crl-16641	61	21	find	find	VERB
crl-16641	61	22	a	a	DET
crl-16641	61	23	quiet	quiet	ADJ
crl-16641	61	24	study	study	NOUN
crl-16641	61	25	area	area	NOUN
crl-16641	61	26	,	,	PUNCT
crl-16641	61	27	and	and	CCONJ
crl-16641	61	28	use	use	VERB
crl-16641	61	29	the	the	DET
crl-16641	61	30	main	main	ADJ
crl-16641	61	31	search	search	NOUN
crl-16641	61	32	box	box	NOUN
crl-16641	61	33	.	.	PUNCT
crl-16641	62	1	detailed	detailed	ADJ
crl-16641	62	2	analyses	analysis	NOUN
crl-16641	62	3	of	of	ADP
crl-16641	62	4	four	four	NUM
crl-16641	62	5	scenarios	scenario	NOUN
crl-16641	62	6	are	be	AUX
crl-16641	62	7	described	describe	VERB
crl-16641	62	8	in	in	ADP
crl-16641	62	9	this	this	DET
crl-16641	62	10	section	section	NOUN
crl-16641	62	11	,	,	PUNCT
crl-16641	62	12	and	and	CCONJ
crl-16641	62	13	their	their	PRON
crl-16641	62	14	accompanying	accompany	VERB
crl-16641	62	15	journey	journey	NOUN
crl-16641	62	16	maps	map	NOUN
crl-16641	62	17	are	be	AUX
crl-16641	62	18	diagrammed	diagram	VERB
crl-16641	62	19	in	in	ADP
crl-16641	62	20	figures	figure	NOUN
crl-16641	62	21	1–4	1–4	NUM
crl-16641	62	22	.	.	PUNCT
crl-16641	63	1	the	the	DET
crl-16641	63	2	illustrated	illustrate	VERB
crl-16641	63	3	journey	journey	NOUN
crl-16641	63	4	maps	maps	PROPN
crl-16641	63	5	document	document	NOUN
crl-16641	63	6	the	the	DET
crl-16641	63	7	scenario	scenario	NOUN
crl-16641	63	8	;	;	PUNCT
crl-16641	63	9	identify	identify	VERB
crl-16641	63	10	the	the	DET
crl-16641	63	11	expected	expect	VERB
crl-16641	63	12	journey	journey	NOUN
crl-16641	63	13	;	;	PUNCT
crl-16641	63	14	and	and	CCONJ
crl-16641	63	15	use	use	VERB
crl-16641	63	16	color	color	NOUN
crl-16641	63	17	-	-	PUNCT
crl-16641	63	18	coded	code	VERB
crl-16641	63	19	symbols	symbol	NOUN
crl-16641	63	20	to	to	PART
crl-16641	63	21	identify	identify	VERB
crl-16641	63	22	pain	pain	NOUN
crl-16641	63	23	points	point	NOUN
crl-16641	63	24	,	,	PUNCT
crl-16641	63	25	highlights	highlight	NOUN
crl-16641	63	26	,	,	PUNCT
crl-16641	63	27	successes	success	NOUN
crl-16641	63	28	,	,	PUNCT
crl-16641	63	29	and	and	CCONJ
crl-16641	63	30	lack	lack	NOUN
crl-16641	63	31	of	of	ADP
crl-16641	63	32	success	success	NOUN
crl-16641	63	33	.	.	PUNCT
crl-16641	64	1	as	as	ADP
crl-16641	64	2	part	part	NOUN
crl-16641	64	3	of	of	ADP
crl-16641	64	4	this	this	DET
crl-16641	64	5	pilot	pilot	NOUN
crl-16641	64	6	project	project	NOUN
crl-16641	64	7	,	,	PUNCT
crl-16641	64	8	these	these	DET
crl-16641	64	9	scenarios	scenario	NOUN
crl-16641	64	10	were	be	AUX
crl-16641	64	11	selected	select	VERB
crl-16641	64	12	as	as	ADP
crl-16641	64	13	representative	representative	NOUN
crl-16641	64	14	of	of	ADP
crl-16641	64	15	the	the	DET
crl-16641	64	16	effectiveness	effectiveness	NOUN
crl-16641	64	17	of	of	ADP
crl-16641	64	18	the	the	DET
crl-16641	64	19	methodology	methodology	NOUN
crl-16641	64	20	,	,	PUNCT
crl-16641	64	21	the	the	DET
crl-16641	64	22	subsequent	subsequent	ADJ
crl-16641	64	23	analysis	analysis	NOUN
crl-16641	64	24	,	,	PUNCT
crl-16641	64	25	and	and	CCONJ
crl-16641	64	26	the	the	DET
crl-16641	64	27	implementation	implementation	NOUN
crl-16641	64	28	of	of	ADP
crl-16641	64	29	the	the	DET
crl-16641	64	30	recommendations	recommendation	NOUN
crl-16641	64	31	.	.	PUNCT
crl-16641	65	1	scenario	scenario	NOUN
crl-16641	65	2	:	:	PUNCT
crl-16641	65	3	find	find	VERB
crl-16641	65	4	a	a	DET
crl-16641	65	5	library	library	NOUN
crl-16641	65	6	course	course	NOUN
crl-16641	65	7	guide	guide	NOUN
crl-16641	65	8	(	(	PUNCT
crl-16641	65	9	figure	figure	NOUN
crl-16641	65	10	1	1	NUM
crl-16641	65	11	)	)	PUNCT
crl-16641	65	12	you	you	PRON
crl-16641	65	13	are	be	AUX
crl-16641	65	14	enrolled	enrol	VERB
crl-16641	65	15	in	in	ADP
crl-16641	65	16	hstr	hstr	PROPN
crl-16641	65	17	200	200	NUM
crl-16641	65	18	,	,	PUNCT
crl-16641	65	19	introduction	introduction	NOUN
crl-16641	65	20	to	to	ADP
crl-16641	65	21	historical	historical	ADJ
crl-16641	65	22	methods	method	NOUN
crl-16641	65	23	,	,	PUNCT
crl-16641	65	24	and	and	CCONJ
crl-16641	65	25	need	need	VERB
crl-16641	65	26	to	to	PART
crl-16641	65	27	find	find	VERB
crl-16641	65	28	3	3	NUM
crl-16641	65	29	primary	primary	ADJ
crl-16641	65	30	sources	source	NOUN
crl-16641	65	31	for	for	ADP
crl-16641	65	32	your	your	PRON
crl-16641	65	33	class	class	NOUN
crl-16641	65	34	project	project	NOUN
crl-16641	65	35	.	.	PUNCT
crl-16641	66	1	your	your	PRON
crl-16641	66	2	professor	professor	NOUN
crl-16641	66	3	tells	tell	VERB
crl-16641	66	4	you	you	PRON
crl-16641	66	5	that	that	SCONJ
crl-16641	66	6	there	there	PRON
crl-16641	66	7	is	be	VERB
crl-16641	66	8	a	a	DET
crl-16641	66	9	subject	subject	ADJ
crl-16641	66	10	course	course	NOUN
crl-16641	66	11	guide	guide	NOUN
crl-16641	66	12	for	for	ADP
crl-16641	66	13	your	your	PRON
crl-16641	66	14	class	class	NOUN
crl-16641	66	15	on	on	ADP
crl-16641	66	16	the	the	DET
crl-16641	66	17	library	library	NOUN
crl-16641	66	18	website	website	NOUN
crl-16641	66	19	that	that	PRON
crl-16641	66	20	will	will	AUX
crl-16641	66	21	help	help	VERB
crl-16641	66	22	you	you	PRON
crl-16641	66	23	find	find	VERB
crl-16641	66	24	primary	primary	ADJ
crl-16641	66	25	source	source	NOUN
crl-16641	66	26	materials	material	NOUN
crl-16641	66	27	.	.	PUNCT
crl-16641	67	1	find	find	VERB
crl-16641	67	2	this	this	DET
crl-16641	67	3	course	course	NOUN
crl-16641	67	4	guide	guide	NOUN
crl-16641	67	5	(	(	PUNCT
crl-16641	67	6	record	record	VERB
crl-16641	67	7	the	the	DET
crl-16641	67	8	web	web	NOUN
crl-16641	67	9	address	address	NOUN
crl-16641	67	10	)	)	PUNCT
crl-16641	67	11	and	and	CCONJ
crl-16641	67	12	identify	identify	VERB
crl-16641	67	13	one	one	NUM
crl-16641	67	14	database	database	NOUN
crl-16641	67	15	that	that	PRON
crl-16641	67	16	includes	include	VERB
crl-16641	67	17	primary	primary	ADJ
crl-16641	67	18	source	source	NOUN
crl-16641	67	19	content	content	NOUN
crl-16641	67	20	(	(	PUNCT
crl-16641	67	21	record	record	VERB
crl-16641	67	22	the	the	DET
crl-16641	67	23	name	name	NOUN
crl-16641	67	24	of	of	ADP
crl-16641	67	25	the	the	DET
crl-16641	67	26	database	database	NOUN
crl-16641	67	27	)	)	PUNCT
crl-16641	67	28	.	.	PUNCT
crl-16641	68	1	this	this	DET
crl-16641	68	2	scenario	scenario	NOUN
crl-16641	68	3	addressed	address	VERB
crl-16641	68	4	the	the	DET
crl-16641	68	5	checkpoints	checkpoint	NOUN
crl-16641	68	6	of	of	ADP
crl-16641	68	7	online	online	ADJ
crl-16641	68	8	presence	presence	NOUN
crl-16641	68	9	and	and	CCONJ
crl-16641	68	10	using	use	VERB
crl-16641	68	11	the	the	DET
crl-16641	68	12	library	library	NOUN
crl-16641	68	13	.	.	PUNCT
crl-16641	69	1	averaged	average	VERB
crl-16641	69	2	scores	score	NOUN
crl-16641	69	3	of	of	ADP
crl-16641	69	4	the	the	DET
crl-16641	69	5	interns	intern	NOUN
crl-16641	69	6	were	be	AUX
crl-16641	69	7	4.3	4.3	NUM
crl-16641	69	8	on	on	ADP
crl-16641	69	9	a	a	DET
crl-16641	69	10	5.0	5.0	NUM
crl-16641	69	11	scale	scale	NOUN
crl-16641	69	12	.	.	PUNCT
crl-16641	70	1	in	in	ADP
crl-16641	70	2	reviewing	review	VERB
crl-16641	70	3	their	their	PRON
crl-16641	70	4	data	data	NOUN
crl-16641	70	5	collection	collection	NOUN
crl-16641	70	6	forms	form	NOUN
crl-16641	70	7	and	and	CCONJ
crl-16641	70	8	during	during	ADP
crl-16641	70	9	the	the	DET
crl-16641	70	10	focus	focus	NOUN
crl-16641	70	11	group	group	NOUN
crl-16641	70	12	discussion	discussion	NOUN
crl-16641	70	13	,	,	PUNCT
crl-16641	70	14	the	the	DET
crl-16641	70	15	two	two	NUM
crl-16641	70	16	main	main	ADJ
crl-16641	70	17	findings	finding	NOUN
crl-16641	70	18	were	be	AUX
crl-16641	70	19	:	:	PUNCT
crl-16641	70	20	•	•	NUM
crl-16641	70	21	course	course	NOUN
crl-16641	70	22	guides	guide	NOUN
crl-16641	70	23	are	be	AUX
crl-16641	70	24	easily	easily	ADV
crl-16641	70	25	confused	confused	ADJ
crl-16641	70	26	with	with	ADP
crl-16641	70	27	subject	subject	ADJ
crl-16641	70	28	guides	guide	NOUN
crl-16641	70	29	;	;	PUNCT
crl-16641	70	30	and	and	CCONJ
crl-16641	70	31	figure	figure	VERB
crl-16641	70	32	1	1	NUM
crl-16641	70	33	journey	journey	NOUN
crl-16641	70	34	map	map	NOUN
crl-16641	70	35	of	of	ADP
crl-16641	70	36	scenario	scenario	NOUN
crl-16641	70	37	to	to	PART
crl-16641	70	38	find	find	VERB
crl-16641	70	39	a	a	DET
crl-16641	70	40	library	library	NOUN
crl-16641	70	41	course	course	NOUN
crl-16641	70	42	guide	guide	VERB
crl-16641	70	43	journey	journey	ADJ
crl-16641	70	44	mapping	mapping	NOUN
crl-16641	70	45	the	the	DET
crl-16641	70	46	user	user	NOUN
crl-16641	70	47	experience	experience	NOUN
crl-16641	70	48	463	463	NUM
crl-16641	70	49	•	•	NUM
crl-16641	70	50	in	in	ADP
crl-16641	70	51	the	the	DET
crl-16641	70	52	example	example	NOUN
crl-16641	70	53	provided	provide	VERB
crl-16641	70	54	,	,	PUNCT
crl-16641	70	55	users	user	NOUN
crl-16641	70	56	had	have	VERB
crl-16641	70	57	difficulty	difficulty	NOUN
crl-16641	70	58	in	in	ADP
crl-16641	70	59	differentiating	differentiate	VERB
crl-16641	70	60	guides	guide	NOUN
crl-16641	70	61	within	within	ADP
crl-16641	70	62	a	a	DET
crl-16641	70	63	set	set	NOUN
crl-16641	70	64	of	of	ADP
crl-16641	70	65	subject	subject	ADJ
crl-16641	70	66	guides	guide	NOUN
crl-16641	70	67	.	.	PUNCT
crl-16641	71	1	our	our	PRON
crl-16641	71	2	libguides	libguide	NOUN
crl-16641	71	3	implementation	implementation	NOUN
crl-16641	71	4	included	include	VERB
crl-16641	71	5	the	the	DET
crl-16641	71	6	terminology	terminology	NOUN
crl-16641	71	7	of	of	ADP
crl-16641	71	8	subject	subject	ADJ
crl-16641	71	9	guides	guide	NOUN
crl-16641	71	10	and	and	CCONJ
crl-16641	71	11	course	course	NOUN
crl-16641	71	12	guides	guide	VERB
crl-16641	71	13	.	.	PUNCT
crl-16641	72	1	these	these	PRON
crl-16641	72	2	needed	need	VERB
crl-16641	72	3	to	to	PART
crl-16641	72	4	be	be	AUX
crl-16641	72	5	selected	select	VERB
crl-16641	72	6	by	by	ADP
crl-16641	72	7	identifying	identify	VERB
crl-16641	72	8	the	the	DET
crl-16641	72	9	academic	academic	ADJ
crl-16641	72	10	department	department	NOUN
crl-16641	72	11	or	or	CCONJ
crl-16641	72	12	unit	unit	NOUN
crl-16641	72	13	for	for	ADP
crl-16641	72	14	the	the	DET
crl-16641	72	15	class	class	NOUN
crl-16641	72	16	or	or	CCONJ
crl-16641	72	17	subject	subject	NOUN
crl-16641	72	18	.	.	PUNCT
crl-16641	73	1	the	the	DET
crl-16641	73	2	data	data	NOUN
crl-16641	73	3	collection	collection	NOUN
crl-16641	73	4	forms	form	NOUN
crl-16641	73	5	and	and	CCONJ
crl-16641	73	6	the	the	DET
crl-16641	73	7	focus	focus	NOUN
crl-16641	73	8	group	group	NOUN
crl-16641	73	9	discussions	discussion	NOUN
crl-16641	73	10	identified	identify	VERB
crl-16641	73	11	that	that	SCONJ
crl-16641	73	12	terminology	terminology	NOUN
crl-16641	73	13	was	be	AUX
crl-16641	73	14	clearly	clearly	ADV
crl-16641	73	15	confusing	confusing	ADJ
crl-16641	73	16	to	to	ADP
crl-16641	73	17	the	the	DET
crl-16641	73	18	students	student	NOUN
crl-16641	73	19	.	.	PUNCT
crl-16641	74	1	the	the	DET
crl-16641	74	2	following	follow	VERB
crl-16641	74	3	recommendations	recommendation	NOUN
crl-16641	74	4	resulted	result	VERB
crl-16641	74	5	from	from	ADP
crl-16641	74	6	the	the	DET
crl-16641	74	7	analysis	analysis	NOUN
crl-16641	74	8	:	:	PUNCT
crl-16641	74	9	•	•	X
crl-16641	74	10	implement	implement	VERB
crl-16641	74	11	the	the	DET
crl-16641	74	12	use	use	NOUN
crl-16641	74	13	of	of	ADP
crl-16641	74	14	collapsible	collapsible	ADJ
crl-16641	74	15	tabs	tab	NOUN
crl-16641	74	16	on	on	ADP
crl-16641	74	17	libguides	libguide	NOUN
crl-16641	74	18	,	,	PUNCT
crl-16641	74	19	which	which	PRON
crl-16641	74	20	was	be	AUX
crl-16641	74	21	completed	complete	VERB
crl-16641	74	22	as	as	ADP
crl-16641	74	23	part	part	NOUN
crl-16641	74	24	of	of	ADP
crl-16641	74	25	an	an	DET
crl-16641	74	26	upgrade	upgrade	NOUN
crl-16641	74	27	.	.	PUNCT
crl-16641	75	1	combine	combine	VERB
crl-16641	75	2	course	course	NOUN
crl-16641	75	3	guides	guide	NOUN
crl-16641	75	4	and	and	CCONJ
crl-16641	75	5	subject	subject	ADJ
crl-16641	75	6	guides	guide	NOUN
crl-16641	75	7	into	into	ADP
crl-16641	75	8	one	one	NUM
crl-16641	75	9	set	set	NOUN
crl-16641	75	10	of	of	ADP
crl-16641	75	11	guides	guide	NOUN
crl-16641	75	12	,	,	PUNCT
crl-16641	75	13	which	which	PRON
crl-16641	75	14	was	be	AUX
crl-16641	75	15	completed	complete	VERB
crl-16641	75	16	.	.	PUNCT
crl-16641	76	1	•	•	PROPN
crl-16641	76	2	change	change	VERB
crl-16641	76	3	terminology	terminology	NOUN
crl-16641	76	4	of	of	ADP
crl-16641	76	5	course	course	NOUN
crl-16641	76	6	and	and	CCONJ
crl-16641	76	7	subject	subject	NOUN
crl-16641	76	8	guides	guide	NOUN
crl-16641	76	9	to	to	ADP
crl-16641	76	10	research	research	NOUN
crl-16641	76	11	guides	guide	NOUN
crl-16641	76	12	,	,	PUNCT
crl-16641	76	13	which	which	PRON
crl-16641	76	14	was	be	AUX
crl-16641	76	15	completed	complete	VERB
crl-16641	76	16	.	.	PUNCT
crl-16641	77	1	•	•	VERB
crl-16641	77	2	relocate	relocate	VERB
crl-16641	77	3	the	the	DET
crl-16641	77	4	research	research	NOUN
crl-16641	77	5	guides	guide	NOUN
crl-16641	77	6	tab	tab	VERB
crl-16641	77	7	on	on	ADP
crl-16641	77	8	the	the	DET
crl-16641	77	9	main	main	ADJ
crl-16641	77	10	website	website	NOUN
crl-16641	77	11	to	to	ADP
crl-16641	77	12	a	a	DET
crl-16641	77	13	more	more	ADV
crl-16641	77	14	prominent	prominent	ADJ
crl-16641	77	15	location	location	NOUN
crl-16641	77	16	,	,	PUNCT
crl-16641	77	17	which	which	PRON
crl-16641	77	18	is	be	AUX
crl-16641	77	19	in	in	ADP
crl-16641	77	20	process	process	NOUN
crl-16641	77	21	as	as	ADP
crl-16641	77	22	part	part	NOUN
crl-16641	77	23	of	of	ADP
crl-16641	77	24	a	a	DET
crl-16641	77	25	web	web	NOUN
crl-16641	77	26	page	page	NOUN
crl-16641	77	27	redesign	redesign	NOUN
crl-16641	77	28	.	.	PUNCT
crl-16641	78	1	•	•	NOUN
crl-16641	78	2	promote	promote	VERB
crl-16641	78	3	research	research	NOUN
crl-16641	78	4	guides	guide	VERB
crl-16641	78	5	through	through	ADP
crl-16641	78	6	instructors	instructor	NOUN
crl-16641	78	7	and	and	CCONJ
crl-16641	78	8	web	web	NOUN
crl-16641	78	9	site	site	NOUN
crl-16641	78	10	marketing	marketing	NOUN
crl-16641	78	11	opportunities	opportunity	NOUN
crl-16641	78	12	,	,	PUNCT
crl-16641	78	13	which	which	PRON
crl-16641	78	14	is	be	AUX
crl-16641	78	15	also	also	ADV
crl-16641	78	16	in	in	ADP
crl-16641	78	17	process	process	NOUN
crl-16641	78	18	as	as	ADP
crl-16641	78	19	part	part	NOUN
crl-16641	78	20	of	of	ADP
crl-16641	78	21	a	a	DET
crl-16641	78	22	new	new	ADJ
crl-16641	78	23	marketing	marketing	NOUN
crl-16641	78	24	initiative	initiative	NOUN
crl-16641	78	25	.	.	PUNCT
crl-16641	79	1	scenario	scenario	NOUN
crl-16641	79	2	:	:	PUNCT
crl-16641	79	3	send	send	VERB
crl-16641	79	4	a	a	DET
crl-16641	79	5	chat	chat	NOUN
crl-16641	79	6	query	query	NOUN
crl-16641	79	7	to	to	ADP
crl-16641	79	8	the	the	DET
crl-16641	79	9	library	library	NOUN
crl-16641	79	10	(	(	PUNCT
crl-16641	79	11	figure	figure	NOUN
crl-16641	79	12	2	2	NUM
crl-16641	79	13	)	)	PUNCT
crl-16641	79	14	you	you	PRON
crl-16641	79	15	are	be	AUX
crl-16641	79	16	studying	study	VERB
crl-16641	79	17	at	at	ADP
crl-16641	79	18	home	home	NOUN
crl-16641	79	19	and	and	CCONJ
crl-16641	79	20	need	need	VERB
crl-16641	79	21	to	to	PART
crl-16641	79	22	find	find	VERB
crl-16641	79	23	an	an	DET
crl-16641	79	24	article	article	NOUN
crl-16641	79	25	on	on	ADP
crl-16641	79	26	the	the	DET
crl-16641	79	27	topic	topic	NOUN
crl-16641	79	28	of	of	ADP
crl-16641	79	29	getting	get	VERB
crl-16641	79	30	a	a	DET
crl-16641	79	31	nursing	nursing	NOUN
crl-16641	79	32	degree	degree	NOUN
crl-16641	79	33	through	through	ADP
crl-16641	79	34	a	a	DET
crl-16641	79	35	requirement	requirement	NOUN
crl-16641	79	36	referred	refer	VERB
crl-16641	79	37	to	to	ADP
crl-16641	79	38	as	as	ADP
crl-16641	79	39	“	"	PUNCT
crl-16641	79	40	bsn	bsn	PROPN
crl-16641	79	41	in	in	ADP
crl-16641	79	42	10	10	NUM
crl-16641	79	43	.	.	PUNCT
crl-16641	79	44	”	"	PUNCT
crl-16641	80	1	your	your	PRON
crl-16641	80	2	paper	paper	NOUN
crl-16641	80	3	is	be	AUX
crl-16641	80	4	due	due	ADJ
crl-16641	80	5	tomorrow	tomorrow	NOUN
crl-16641	80	6	,	,	PUNCT
crl-16641	80	7	and	and	CCONJ
crl-16641	80	8	you	you	PRON
crl-16641	80	9	have	have	AUX
crl-16641	80	10	not	not	PART
crl-16641	80	11	been	be	AUX
crl-16641	80	12	able	able	ADJ
crl-16641	80	13	to	to	PART
crl-16641	80	14	find	find	VERB
crl-16641	80	15	an	an	DET
crl-16641	80	16	article	article	NOUN
crl-16641	80	17	.	.	PUNCT
crl-16641	81	1	contact	contact	VERB
crl-16641	81	2	the	the	DET
crl-16641	81	3	library	library	NOUN
crl-16641	81	4	chat	chat	VERB
crl-16641	81	5	service	service	NOUN
crl-16641	81	6	between	between	ADP
crl-16641	81	7	the	the	DET
crl-16641	81	8	hours	hour	NOUN
crl-16641	81	9	of	of	ADP
crl-16641	81	10	8:00am	8:00am	NUM
crl-16641	81	11	to	to	PART
crl-16641	81	12	9:00pm	9:00pm	NUM
crl-16641	81	13	monday	monday	PROPN
crl-16641	81	14	through	through	ADP
crl-16641	81	15	thursday	thursday	PROPN
crl-16641	81	16	,	,	PUNCT
crl-16641	81	17	or	or	CCONJ
crl-16641	81	18	8:00am	8:00am	NOUN
crl-16641	81	19	to	to	PART
crl-16641	81	20	6:00pm	6:00pm	NUM
crl-16641	81	21	friday	friday	PROPN
crl-16641	81	22	,	,	PUNCT
crl-16641	81	23	and	and	CCONJ
crl-16641	81	24	ask	ask	VERB
crl-16641	81	25	for	for	ADP
crl-16641	81	26	assistance	assistance	NOUN
crl-16641	81	27	in	in	ADP
crl-16641	81	28	locating	locate	VERB
crl-16641	81	29	this	this	DET
crl-16641	81	30	article	article	NOUN
crl-16641	81	31	.	.	PUNCT
crl-16641	82	1	make	make	VERB
crl-16641	82	2	the	the	DET
crl-16641	82	3	following	following	ADJ
crl-16641	82	4	request	request	NOUN
crl-16641	82	5	:	:	PUNCT
crl-16641	82	6	“	"	PUNCT
crl-16641	82	7	i	i	PRON
crl-16641	82	8	need	need	VERB
crl-16641	82	9	a	a	DET
crl-16641	82	10	nursing	nursing	NOUN
crl-16641	82	11	article	article	NOUN
crl-16641	82	12	about	about	ADP
crl-16641	82	13	bsn	bsn	PROPN
crl-16641	82	14	in	in	ADP
crl-16641	82	15	10	10	NUM
crl-16641	82	16	.	.	PUNCT
crl-16641	83	1	how	how	SCONJ
crl-16641	83	2	can	can	AUX
crl-16641	83	3	i	i	PRON
crl-16641	83	4	find	find	VERB
crl-16641	83	5	that	that	PRON
crl-16641	83	6	?	?	PUNCT
crl-16641	83	7	”	"	PUNCT
crl-16641	83	8	using	use	VERB
crl-16641	83	9	the	the	DET
crl-16641	83	10	information	information	NOUN
crl-16641	83	11	provided	provide	VERB
crl-16641	83	12	to	to	ADP
crl-16641	83	13	you	you	PRON
crl-16641	83	14	,	,	PUNCT
crl-16641	83	15	locate	locate	VERB
crl-16641	83	16	the	the	DET
crl-16641	83	17	article	article	NOUN
crl-16641	83	18	.	.	PUNCT
crl-16641	84	1	this	this	DET
crl-16641	84	2	scenario	scenario	NOUN
crl-16641	84	3	addressed	address	VERB
crl-16641	84	4	the	the	DET
crl-16641	84	5	checkpoints	checkpoint	NOUN
crl-16641	84	6	of	of	ADP
crl-16641	84	7	online	online	ADJ
crl-16641	84	8	presence	presence	NOUN
crl-16641	84	9	,	,	PUNCT
crl-16641	84	10	service	service	NOUN
crl-16641	84	11	points	point	NOUN
crl-16641	84	12	,	,	PUNCT
crl-16641	84	13	and	and	CCONJ
crl-16641	84	14	policies	policy	NOUN
crl-16641	84	15	and	and	CCONJ
crl-16641	84	16	customer	customer	NOUN
crl-16641	84	17	service	service	NOUN
crl-16641	84	18	.	.	PUNCT
crl-16641	85	1	the	the	DET
crl-16641	85	2	averaged	average	VERB
crl-16641	85	3	intern	intern	NOUN
crl-16641	85	4	ratings	rating	NOUN
crl-16641	85	5	for	for	ADP
crl-16641	85	6	this	this	DET
crl-16641	85	7	scenario	scenario	NOUN
crl-16641	85	8	were	be	AUX
crl-16641	85	9	3.6	3.6	NUM
crl-16641	85	10	on	on	ADP
crl-16641	85	11	a	a	DET
crl-16641	85	12	5.0	5.0	NUM
crl-16641	85	13	scale	scale	NOUN
crl-16641	85	14	.	.	PUNCT
crl-16641	86	1	analysis	analysis	NOUN
crl-16641	86	2	of	of	ADP
crl-16641	86	3	the	the	DET
crl-16641	86	4	data	data	NOUN
crl-16641	86	5	collection	collection	NOUN
crl-16641	86	6	forms	form	NOUN
crl-16641	86	7	and	and	CCONJ
crl-16641	86	8	the	the	DET
crl-16641	86	9	focus	focus	NOUN
crl-16641	86	10	group	group	NOUN
crl-16641	86	11	discussions	discussion	NOUN
crl-16641	86	12	identified	identify	VERB
crl-16641	86	13	three	three	NUM
crl-16641	86	14	primary	primary	ADJ
crl-16641	86	15	findings	finding	NOUN
crl-16641	86	16	.	.	PUNCT
crl-16641	87	1	•	•	AUX
crl-16641	87	2	locating	locate	VERB
crl-16641	87	3	the	the	DET
crl-16641	87	4	chat	chat	NOUN
crl-16641	87	5	service	service	NOUN
crl-16641	87	6	on	on	ADP
crl-16641	87	7	the	the	DET
crl-16641	87	8	website	website	NOUN
crl-16641	87	9	was	be	AUX
crl-16641	87	10	difficult	difficult	ADJ
crl-16641	87	11	;	;	PUNCT
crl-16641	87	12	one	one	NUM
crl-16641	87	13	user	user	NOUN
crl-16641	87	14	found	find	VERB
crl-16641	87	15	it	it	PRON
crl-16641	87	16	using	use	VERB
crl-16641	87	17	a	a	DET
crl-16641	87	18	google	google	PROPN
crl-16641	87	19	search	search	NOUN
crl-16641	87	20	.	.	PUNCT
crl-16641	88	1	•	•	ADJ
crl-16641	88	2	mechanics	mechanic	NOUN
crl-16641	88	3	of	of	ADP
crl-16641	88	4	chat	chat	NOUN
crl-16641	88	5	were	be	AUX
crl-16641	88	6	difficult	difficult	ADJ
crl-16641	88	7	in	in	ADP
crl-16641	88	8	chrome	chrome	NOUN
crl-16641	88	9	because	because	SCONJ
crl-16641	88	10	the	the	DET
crl-16641	88	11	chat	chat	NOUN
crl-16641	88	12	window	window	NOUN
crl-16641	88	13	would	would	AUX
crl-16641	88	14	disappear	disappear	VERB
crl-16641	88	15	when	when	SCONJ
crl-16641	88	16	another	another	DET
crl-16641	88	17	tab	tab	NOUN
crl-16641	88	18	was	be	AUX
crl-16641	88	19	selected	select	VERB
crl-16641	88	20	.	.	PUNCT
crl-16641	89	1	figure	figure	VERB
crl-16641	89	2	2	2	NUM
crl-16641	89	3	journey	journey	NOUN
crl-16641	89	4	map	map	NOUN
crl-16641	89	5	of	of	ADP
crl-16641	89	6	scenario	scenario	NOUN
crl-16641	89	7	to	to	PART
crl-16641	89	8	send	send	VERB
crl-16641	89	9	a	a	DET
crl-16641	89	10	chat	chat	NOUN
crl-16641	89	11	query	query	NOUN
crl-16641	89	12	to	to	ADP
crl-16641	89	13	the	the	DET
crl-16641	89	14	library	library	PROPN
crl-16641	89	15	464	464	NUM
crl-16641	89	16	college	college	PROPN
crl-16641	89	17	&	&	CCONJ
crl-16641	89	18	research	research	PROPN
crl-16641	89	19	libraries	library	NOUN
crl-16641	89	20	may	may	AUX
crl-16641	89	21	2017	2017	NUM
crl-16641	89	22	•	•	VERB
crl-16641	89	23	one	one	NUM
crl-16641	89	24	user	user	NOUN
crl-16641	89	25	experienced	experience	VERB
crl-16641	89	26	a	a	DET
crl-16641	89	27	service	service	NOUN
crl-16641	89	28	delay	delay	NOUN
crl-16641	89	29	and	and	CCONJ
crl-16641	89	30	was	be	AUX
crl-16641	89	31	not	not	PART
crl-16641	89	32	successful	successful	ADJ
crl-16641	89	33	in	in	ADP
crl-16641	89	34	getting	get	VERB
crl-16641	89	35	the	the	DET
crl-16641	89	36	needed	need	VERB
crl-16641	89	37	article	article	NOUN
crl-16641	89	38	.	.	PUNCT
crl-16641	90	1	the	the	DET
crl-16641	90	2	chat	chat	PROPN
crl-16641	90	3	service	service	NOUN
crl-16641	90	4	in	in	ADP
crl-16641	90	5	use	use	NOUN
crl-16641	90	6	at	at	ADP
crl-16641	90	7	the	the	DET
crl-16641	90	8	time	time	NOUN
crl-16641	90	9	of	of	ADP
crl-16641	90	10	the	the	DET
crl-16641	90	11	journey	journey	NOUN
crl-16641	90	12	-	-	PUNCT
crl-16641	90	13	mapping	mapping	NOUN
crl-16641	90	14	research	research	NOUN
crl-16641	90	15	had	have	AUX
crl-16641	90	16	been	be	AUX
crl-16641	90	17	in	in	ADP
crl-16641	90	18	place	place	NOUN
crl-16641	90	19	for	for	ADP
crl-16641	90	20	a	a	DET
crl-16641	90	21	number	number	NOUN
crl-16641	90	22	of	of	ADP
crl-16641	90	23	years	year	NOUN
crl-16641	90	24	without	without	ADP
crl-16641	90	25	recent	recent	ADJ
crl-16641	90	26	review	review	NOUN
crl-16641	90	27	.	.	PUNCT
crl-16641	91	1	the	the	DET
crl-16641	91	2	recommendations	recommendation	NOUN
crl-16641	91	3	that	that	PRON
crl-16641	91	4	came	come	VERB
crl-16641	91	5	as	as	ADP
crl-16641	91	6	a	a	DET
crl-16641	91	7	result	result	NOUN
crl-16641	91	8	of	of	ADP
crl-16641	91	9	this	this	DET
crl-16641	91	10	study	study	NOUN
crl-16641	91	11	encouraged	encourage	VERB
crl-16641	91	12	the	the	DET
crl-16641	91	13	staff	staff	NOUN
crl-16641	91	14	to	to	PART
crl-16641	91	15	make	make	VERB
crl-16641	91	16	a	a	DET
crl-16641	91	17	change	change	NOUN
crl-16641	91	18	to	to	ADP
crl-16641	91	19	a	a	DET
crl-16641	91	20	new	new	ADJ
crl-16641	91	21	chat	chat	NOUN
crl-16641	91	22	service	service	NOUN
crl-16641	91	23	.	.	PUNCT
crl-16641	92	1	the	the	DET
crl-16641	92	2	new	new	ADJ
crl-16641	92	3	service	service	NOUN
crl-16641	92	4	addresses	address	NOUN
crl-16641	92	5	almost	almost	ADV
crl-16641	92	6	every	every	DET
crl-16641	92	7	recommendation	recommendation	NOUN
crl-16641	92	8	:	:	PUNCT
crl-16641	92	9	•	•	PUNCT
crl-16641	92	10	make	make	VERB
crl-16641	92	11	option	option	NOUN
crl-16641	92	12	to	to	PART
crl-16641	92	13	chat	chat	VERB
crl-16641	92	14	more	more	ADV
crl-16641	92	15	visible	visible	ADJ
crl-16641	92	16	on	on	ADP
crl-16641	92	17	the	the	DET
crl-16641	92	18	website	website	NOUN
crl-16641	92	19	.	.	PUNCT
crl-16641	93	1	the	the	DET
crl-16641	93	2	widget	widget	NOUN
crl-16641	93	3	is	be	AUX
crl-16641	93	4	now	now	ADV
crl-16641	93	5	larger	large	ADJ
crl-16641	93	6	and	and	CCONJ
crl-16641	93	7	triggers	trigger	NOUN
crl-16641	93	8	are	be	AUX
crl-16641	93	9	in	in	ADP
crl-16641	93	10	place	place	NOUN
crl-16641	93	11	on	on	ADP
crl-16641	93	12	primary	primary	ADJ
crl-16641	93	13	research	research	NOUN
crl-16641	93	14	pages	page	NOUN
crl-16641	93	15	to	to	PART
crl-16641	93	16	encourage	encourage	VERB
crl-16641	93	17	questions	question	NOUN
crl-16641	93	18	.	.	PUNCT
crl-16641	94	1	•	•	VERB
crl-16641	94	2	determine	determine	VERB
crl-16641	94	3	why	why	SCONJ
crl-16641	94	4	the	the	DET
crl-16641	94	5	chat	chat	NOUN
crl-16641	94	6	window	window	NOUN
crl-16641	94	7	closes	close	VERB
crl-16641	94	8	in	in	ADP
crl-16641	94	9	chrome	chrome	NOUN
crl-16641	94	10	.	.	PUNCT
crl-16641	95	1	the	the	DET
crl-16641	95	2	new	new	ADJ
crl-16641	95	3	chat	chat	NOUN
crl-16641	95	4	service	service	NOUN
crl-16641	95	5	stays	stay	VERB
crl-16641	95	6	open	open	ADJ
crl-16641	95	7	with	with	ADP
crl-16641	95	8	all	all	DET
crl-16641	95	9	browsers	browser	NOUN
crl-16641	95	10	.	.	PUNCT
crl-16641	96	1	•	•	VERB
crl-16641	96	2	either	either	CCONJ
crl-16641	96	3	make	make	VERB
crl-16641	96	4	link	link	NOUN
crl-16641	96	5	invisible	invisible	ADJ
crl-16641	96	6	when	when	SCONJ
crl-16641	96	7	service	service	NOUN
crl-16641	96	8	not	not	PART
crl-16641	96	9	available	available	ADJ
crl-16641	96	10	or	or	CCONJ
crl-16641	96	11	use	use	VERB
crl-16641	96	12	red	red	ADJ
crl-16641	96	13	/	/	SYM
crl-16641	96	14	green	green	ADJ
crl-16641	96	15	colors	color	NOUN
crl-16641	96	16	to	to	PART
crl-16641	96	17	indicate	indicate	VERB
crl-16641	96	18	availability	availability	NOUN
crl-16641	96	19	.	.	PUNCT
crl-16641	97	1	straightforward	straightforward	ADJ
crl-16641	97	2	text	text	NOUN
crl-16641	97	3	now	now	ADV
crl-16641	97	4	indicates	indicate	VERB
crl-16641	97	5	that	that	SCONJ
crl-16641	97	6	librarians	librarian	NOUN
crl-16641	97	7	are	be	AUX
crl-16641	97	8	online	online	ADJ
crl-16641	97	9	for	for	ADP
crl-16641	97	10	chat	chat	NOUN
crl-16641	97	11	or	or	CCONJ
crl-16641	97	12	are	be	AUX
crl-16641	97	13	offline	offline	ADJ
crl-16641	97	14	and	and	CCONJ
crl-16641	97	15	will	will	AUX
crl-16641	97	16	take	take	VERB
crl-16641	97	17	e	e	NOUN
crl-16641	97	18	-	-	NOUN
crl-16641	97	19	mail	mail	NOUN
crl-16641	97	20	queries	query	NOUN
crl-16641	97	21	.	.	PUNCT
crl-16641	98	1	•	•	INTJ
crl-16641	98	2	create	create	VERB
crl-16641	98	3	autoreplies	autoreplie	NOUN
crl-16641	98	4	for	for	ADP
crl-16641	98	5	times	time	NOUN
crl-16641	98	6	when	when	SCONJ
crl-16641	98	7	a	a	DET
crl-16641	98	8	response	response	NOUN
crl-16641	98	9	can	can	AUX
crl-16641	98	10	not	not	PART
crl-16641	98	11	be	be	AUX
crl-16641	98	12	sent	send	VERB
crl-16641	98	13	immediately	immediately	ADV
crl-16641	98	14	.	.	PUNCT
crl-16641	99	1	these	these	DET
crl-16641	99	2	automatic	automatic	ADJ
crl-16641	99	3	replies	reply	NOUN
crl-16641	99	4	are	be	AUX
crl-16641	99	5	part	part	NOUN
crl-16641	99	6	of	of	ADP
crl-16641	99	7	the	the	DET
crl-16641	99	8	new	new	ADJ
crl-16641	99	9	chat	chat	NOUN
crl-16641	99	10	service	service	NOUN
crl-16641	99	11	.	.	PUNCT
crl-16641	100	1	the	the	DET
crl-16641	100	2	new	new	ADJ
crl-16641	100	3	chat	chat	NOUN
crl-16641	100	4	service	service	NOUN
crl-16641	100	5	has	have	AUX
crl-16641	100	6	had	have	VERB
crl-16641	100	7	interesting	interesting	ADJ
crl-16641	100	8	results	result	NOUN
crl-16641	100	9	.	.	PUNCT
crl-16641	101	1	in	in	ADP
crl-16641	101	2	addition	addition	NOUN
crl-16641	101	3	to	to	ADP
crl-16641	101	4	including	include	VERB
crl-16641	101	5	the	the	DET
crl-16641	101	6	first	first	ADJ
crl-16641	101	7	four	four	NUM
crl-16641	101	8	recommendations	recommendation	NOUN
crl-16641	101	9	of	of	ADP
crl-16641	101	10	this	this	DET
crl-16641	101	11	project	project	NOUN
crl-16641	101	12	,	,	PUNCT
crl-16641	101	13	chat	chat	VERB
crl-16641	101	14	usage	usage	NOUN
crl-16641	101	15	has	have	AUX
crl-16641	101	16	increased	increase	VERB
crl-16641	101	17	by	by	ADP
crl-16641	101	18	464	464	NUM
crl-16641	101	19	percent	percent	NOUN
crl-16641	101	20	(	(	PUNCT
crl-16641	101	21	comparing	compare	VERB
crl-16641	101	22	data	datum	NOUN
crl-16641	101	23	from	from	ADP
crl-16641	101	24	autumn	autumn	NOUN
crl-16641	101	25	semester	semester	NOUN
crl-16641	101	26	of	of	ADP
crl-16641	101	27	2014	2014	NUM
crl-16641	101	28	to	to	ADP
crl-16641	101	29	autumn	autumn	NOUN
crl-16641	101	30	semester	semester	NOUN
crl-16641	101	31	of	of	ADP
crl-16641	101	32	2015	2015	NUM
crl-16641	101	33	)	)	PUNCT
crl-16641	101	34	and	and	CCONJ
crl-16641	101	35	,	,	PUNCT
crl-16641	101	36	while	while	SCONJ
crl-16641	101	37	detailed	detailed	ADJ
crl-16641	101	38	analysis	analysis	NOUN
crl-16641	101	39	is	be	AUX
crl-16641	101	40	yet	yet	ADV
crl-16641	101	41	to	to	PART
crl-16641	101	42	be	be	AUX
crl-16641	101	43	completed	complete	VERB
crl-16641	101	44	,	,	PUNCT
crl-16641	101	45	it	it	PRON
crl-16641	101	46	appears	appear	VERB
crl-16641	101	47	that	that	SCONJ
crl-16641	101	48	the	the	DET
crl-16641	101	49	complexity	complexity	NOUN
crl-16641	101	50	of	of	ADP
crl-16641	101	51	the	the	DET
crl-16641	101	52	questions	question	NOUN
crl-16641	101	53	and	and	CCONJ
crl-16641	101	54	the	the	DET
crl-16641	101	55	audience	audience	NOUN
crl-16641	101	56	responding	respond	VERB
crl-16641	101	57	to	to	ADP
crl-16641	101	58	the	the	DET
crl-16641	101	59	new	new	ADJ
crl-16641	101	60	chat	chat	NOUN
crl-16641	101	61	widget	widget	NOUN
crl-16641	101	62	have	have	AUX
crl-16641	101	63	charted	chart	VERB
crl-16641	101	64	new	new	ADJ
crl-16641	101	65	territory	territory	NOUN
crl-16641	101	66	for	for	ADP
crl-16641	101	67	chat	chat	NOUN
crl-16641	101	68	services	service	NOUN
crl-16641	101	69	at	at	ADP
crl-16641	101	70	our	our	PRON
crl-16641	101	71	library	library	NOUN
crl-16641	101	72	.	.	PUNCT
crl-16641	102	1	scenario	scenario	NOUN
crl-16641	102	2	:	:	PUNCT
crl-16641	102	3	locate	locate	VERB
crl-16641	102	4	this	this	DET
crl-16641	102	5	article	article	NOUN
crl-16641	102	6	(	(	PUNCT
crl-16641	102	7	figure	figure	NOUN
crl-16641	102	8	3	3	NUM
crl-16641	102	9	)	)	PUNCT
crl-16641	102	10	you	you	PRON
crl-16641	102	11	are	be	AUX
crl-16641	102	12	a	a	DET
crl-16641	102	13	physical	physical	ADJ
crl-16641	102	14	therapy	therapy	NOUN
crl-16641	102	15	student	student	NOUN
crl-16641	102	16	doing	do	VERB
crl-16641	102	17	research	research	NOUN
crl-16641	102	18	for	for	ADP
crl-16641	102	19	a	a	DET
crl-16641	102	20	paper	paper	NOUN
crl-16641	102	21	on	on	ADP
crl-16641	102	22	patient	patient	NOUN
crl-16641	102	23	falls	fall	VERB
crl-16641	102	24	in	in	ADP
crl-16641	102	25	hospitals	hospital	NOUN
crl-16641	102	26	,	,	PUNCT
crl-16641	102	27	and	and	CCONJ
crl-16641	102	28	you	you	PRON
crl-16641	102	29	found	find	VERB
crl-16641	102	30	the	the	DET
crl-16641	102	31	following	follow	VERB
crl-16641	102	32	reference	reference	NOUN
crl-16641	102	33	.	.	PUNCT
crl-16641	103	1	your	your	PRON
crl-16641	103	2	instructor	instructor	NOUN
crl-16641	103	3	told	tell	VERB
crl-16641	103	4	you	you	PRON
crl-16641	103	5	that	that	SCONJ
crl-16641	103	6	this	this	DET
crl-16641	103	7	article	article	NOUN
crl-16641	103	8	was	be	AUX
crl-16641	103	9	perfect	perfect	ADJ
crl-16641	103	10	for	for	ADP
crl-16641	103	11	your	your	PRON
crl-16641	103	12	paper	paper	NOUN
crl-16641	103	13	and	and	CCONJ
crl-16641	103	14	that	that	SCONJ
crl-16641	103	15	you	you	PRON
crl-16641	103	16	could	could	AUX
crl-16641	103	17	get	get	VERB
crl-16641	103	18	it	it	PRON
crl-16641	103	19	from	from	ADP
crl-16641	103	20	the	the	DET
crl-16641	103	21	library	library	NOUN
crl-16641	103	22	.	.	PUNCT
crl-16641	104	1	locate	locate	VERB
crl-16641	104	2	this	this	DET
crl-16641	104	3	article	article	NOUN
crl-16641	104	4	:	:	PUNCT
crl-16641	104	5	•	•	PROPN
crl-16641	104	6	sources	source	NOUN
crl-16641	104	7	:	:	PUNCT
crl-16641	104	8	matthew	matthew	PROPN
crl-16641	104	9	hepinstall	hepinstall	PROPN
crl-16641	104	10	,	,	PUNCT
crl-16641	104	11	m.d	m.d	PROPN
crl-16641	104	12	.	.	PROPN
crl-16641	104	13	,	,	PUNCT
crl-16641	104	14	orthopaedic	orthopaedic	PROPN
crl-16641	104	15	surgeon	surgeon	PROPN
crl-16641	104	16	,	,	PUNCT
crl-16641	104	17	lenox	lenox	PROPN
crl-16641	104	18	hill	hill	PROPN
crl-16641	104	19	hospital	hospital	NOUN
crl-16641	104	20	center	center	NOUN
crl-16641	104	21	for	for	ADP
crl-16641	104	22	joint	joint	ADJ
crl-16641	104	23	preservation	preservation	NOUN
crl-16641	104	24	&	&	CCONJ
crl-16641	104	25	reconstruction	reconstruction	NOUN
crl-16641	104	26	,	,	PUNCT
crl-16641	104	27	new	new	PROPN
crl-16641	104	28	york	york	PROPN
crl-16641	104	29	city	city	PROPN
crl-16641	104	30	;	;	PUNCT
crl-16641	104	31	grace	grace	NOUN
crl-16641	104	32	rowan	rowan	NOUN
crl-16641	104	33	,	,	PUNCT
crl-16641	104	34	r.n	r.n	PROPN
crl-16641	104	35	.	.	PROPN
crl-16641	104	36	,	,	PUNCT
crl-16641	104	37	figure	figure	VERB
crl-16641	104	38	3	3	NUM
crl-16641	104	39	journey	journey	NOUN
crl-16641	104	40	map	map	NOUN
crl-16641	104	41	of	of	ADP
crl-16641	104	42	scenario	scenario	NOUN
crl-16641	104	43	to	to	PART
crl-16641	104	44	find	find	VERB
crl-16641	104	45	a	a	DET
crl-16641	104	46	particular	particular	ADJ
crl-16641	104	47	article	article	NOUN
crl-16641	104	48	journey	journey	NOUN
crl-16641	104	49	mapping	mapping	NOUN
crl-16641	104	50	the	the	DET
crl-16641	104	51	user	user	NOUN
crl-16641	104	52	experience	experience	NOUN
crl-16641	104	53	465	465	NUM
crl-16641	104	54	registered	register	VERB
crl-16641	104	55	nurse	nurse	NOUN
crl-16641	104	56	educator	educator	NOUN
crl-16641	104	57	,	,	PUNCT
crl-16641	104	58	leader	leader	NOUN
crl-16641	104	59	,	,	PUNCT
crl-16641	104	60	falls	fall	VERB
crl-16641	104	61	prevention	prevention	NOUN
crl-16641	104	62	program	program	PROPN
crl-16641	104	63	,	,	PUNCT
crl-16641	104	64	winthrop	winthrop	PROPN
crl-16641	104	65	-	-	PUNCT
crl-16641	104	66	university	university	NOUN
crl-16641	104	67	hospital	hospital	NOUN
crl-16641	104	68	,	,	PUNCT
crl-16641	104	69	mineola	mineola	PROPN
crl-16641	104	70	,	,	PUNCT
crl-16641	104	71	n.y	n.y	PROPN
crl-16641	104	72	.	.	PROPN
crl-16641	104	73	;	;	PUNCT
crl-16641	105	1	jama	jama	NOUN
crl-16641	105	2	internal	internal	ADJ
crl-16641	105	3	medicine	medicine	NOUN
crl-16641	105	4	,	,	PUNCT
crl-16641	105	5	news	news	NOUN
crl-16641	105	6	release	release	NOUN
crl-16641	105	7	,	,	PUNCT
crl-16641	105	8	jan	jan	PROPN
crl-16641	105	9	.	.	PROPN
crl-16641	105	10	19	19	NUM
crl-16641	105	11	,	,	PUNCT
crl-16641	105	12	2015	2015	NUM
crl-16641	105	13	this	this	DET
crl-16641	105	14	scenario	scenario	NOUN
crl-16641	105	15	addresses	address	VERB
crl-16641	105	16	the	the	DET
crl-16641	105	17	checkpoints	checkpoint	NOUN
crl-16641	105	18	of	of	ADP
crl-16641	105	19	online	online	ADJ
crl-16641	105	20	presence	presence	NOUN
crl-16641	105	21	,	,	PUNCT
crl-16641	105	22	using	use	VERB
crl-16641	105	23	the	the	DET
crl-16641	105	24	library	library	NOUN
crl-16641	105	25	,	,	PUNCT
crl-16641	105	26	service	service	NOUN
crl-16641	105	27	points	point	NOUN
crl-16641	105	28	,	,	PUNCT
crl-16641	105	29	and	and	CCONJ
crl-16641	105	30	policies	policy	NOUN
crl-16641	105	31	and	and	CCONJ
crl-16641	105	32	customer	customer	NOUN
crl-16641	105	33	service	service	NOUN
crl-16641	105	34	.	.	PUNCT
crl-16641	106	1	the	the	DET
crl-16641	106	2	averaged	average	VERB
crl-16641	106	3	intern	intern	NOUN
crl-16641	106	4	ratings	rating	NOUN
crl-16641	106	5	for	for	ADP
crl-16641	106	6	this	this	DET
crl-16641	106	7	scenario	scenario	NOUN
crl-16641	106	8	were	be	AUX
crl-16641	106	9	2.3	2.3	NUM
crl-16641	106	10	on	on	ADP
crl-16641	106	11	a	a	DET
crl-16641	106	12	5.0	5.0	NUM
crl-16641	106	13	scale	scale	NOUN
crl-16641	106	14	,	,	PUNCT
crl-16641	106	15	the	the	DET
crl-16641	106	16	lowest	low	ADJ
crl-16641	106	17	of	of	ADP
crl-16641	106	18	all	all	PRON
crl-16641	106	19	of	of	ADP
crl-16641	106	20	the	the	DET
crl-16641	106	21	scenario	scenario	NOUN
crl-16641	106	22	ratings	rating	NOUN
crl-16641	106	23	.	.	PUNCT
crl-16641	107	1	based	base	VERB
crl-16641	107	2	on	on	ADP
crl-16641	107	3	a	a	DET
crl-16641	107	4	review	review	NOUN
crl-16641	107	5	of	of	ADP
crl-16641	107	6	the	the	DET
crl-16641	107	7	data	data	NOUN
crl-16641	107	8	collection	collection	NOUN
crl-16641	107	9	forms	form	NOUN
crl-16641	107	10	and	and	CCONJ
crl-16641	107	11	the	the	DET
crl-16641	107	12	focus	focus	NOUN
crl-16641	107	13	group	group	NOUN
crl-16641	107	14	discussions	discussion	NOUN
crl-16641	107	15	,	,	PUNCT
crl-16641	107	16	stress	stress	NOUN
crl-16641	107	17	points	point	NOUN
crl-16641	107	18	were	be	AUX
crl-16641	107	19	definitely	definitely	ADV
crl-16641	107	20	identified	identify	VERB
crl-16641	107	21	.	.	PUNCT
crl-16641	108	1	•	•	VERB
crl-16641	108	2	only	only	ADV
crl-16641	108	3	one	one	NUM
crl-16641	108	4	user	user	NOUN
crl-16641	108	5	found	find	VERB
crl-16641	108	6	the	the	DET
crl-16641	108	7	article	article	NOUN
crl-16641	108	8	.	.	PUNCT
crl-16641	109	1	•	•	VERB
crl-16641	109	2	no	no	DET
crl-16641	109	3	users	user	NOUN
crl-16641	109	4	thought	think	VERB
crl-16641	109	5	to	to	PART
crl-16641	109	6	use	use	VERB
crl-16641	109	7	interlibrary	interlibrary	ADJ
crl-16641	109	8	loan	loan	NOUN
crl-16641	109	9	to	to	PART
crl-16641	109	10	retrieve	retrieve	VERB
crl-16641	109	11	the	the	DET
crl-16641	109	12	article	article	NOUN
crl-16641	109	13	.	.	PUNCT
crl-16641	110	1	•	•	VERB
crl-16641	110	2	no	no	DET
crl-16641	110	3	users	user	NOUN
crl-16641	110	4	requested	request	VERB
crl-16641	110	5	assistance	assistance	NOUN
crl-16641	110	6	from	from	ADP
crl-16641	110	7	staff	staff	NOUN
crl-16641	110	8	at	at	ADP
crl-16641	110	9	the	the	DET
crl-16641	110	10	reference	reference	NOUN
crl-16641	110	11	desk	desk	NOUN
crl-16641	110	12	.	.	PUNCT
crl-16641	111	1	the	the	DET
crl-16641	111	2	findings	finding	NOUN
crl-16641	111	3	in	in	ADP
crl-16641	111	4	this	this	DET
crl-16641	111	5	scenario	scenario	NOUN
crl-16641	111	6	were	be	AUX
crl-16641	111	7	surprising	surprising	ADJ
crl-16641	111	8	for	for	ADP
crl-16641	111	9	the	the	DET
crl-16641	111	10	researchers	researcher	NOUN
crl-16641	111	11	and	and	CCONJ
crl-16641	111	12	fostered	foster	VERB
crl-16641	111	13	the	the	DET
crl-16641	111	14	most	most	ADV
crl-16641	111	15	complex	complex	ADJ
crl-16641	111	16	recommendations	recommendation	NOUN
crl-16641	111	17	.	.	PUNCT
crl-16641	112	1	the	the	DET
crl-16641	112	2	participants	participant	NOUN
crl-16641	112	3	had	have	AUX
crl-16641	112	4	used	use	VERB
crl-16641	112	5	interlibrary	interlibrary	ADJ
crl-16641	112	6	loan	loan	NOUN
crl-16641	112	7	to	to	PART
crl-16641	112	8	acquire	acquire	VERB
crl-16641	112	9	books	book	NOUN
crl-16641	112	10	in	in	ADP
crl-16641	112	11	a	a	DET
crl-16641	112	12	previous	previous	ADJ
crl-16641	112	13	scenario	scenario	NOUN
crl-16641	112	14	but	but	CCONJ
crl-16641	112	15	did	do	AUX
crl-16641	112	16	not	not	PART
crl-16641	112	17	adapt	adapt	VERB
crl-16641	112	18	the	the	DET
crl-16641	112	19	use	use	NOUN
crl-16641	112	20	of	of	ADP
crl-16641	112	21	that	that	DET
crl-16641	112	22	service	service	NOUN
crl-16641	112	23	for	for	ADP
crl-16641	112	24	acquiring	acquire	VERB
crl-16641	112	25	an	an	DET
crl-16641	112	26	article	article	NOUN
crl-16641	112	27	.	.	PUNCT
crl-16641	113	1	more	more	ADV
crl-16641	113	2	surprising	surprising	ADJ
crl-16641	113	3	was	be	AUX
crl-16641	113	4	the	the	DET
crl-16641	113	5	fact	fact	NOUN
crl-16641	113	6	that	that	SCONJ
crl-16641	113	7	,	,	PUNCT
crl-16641	113	8	when	when	SCONJ
crl-16641	113	9	faced	face	VERB
crl-16641	113	10	with	with	ADP
crl-16641	113	11	the	the	DET
crl-16641	113	12	inability	inability	NOUN
crl-16641	113	13	to	to	PART
crl-16641	113	14	find	find	VERB
crl-16641	113	15	the	the	DET
crl-16641	113	16	article	article	NOUN
crl-16641	113	17	,	,	PUNCT
crl-16641	113	18	no	no	DET
crl-16641	113	19	one	one	NOUN
crl-16641	113	20	asked	ask	VERB
crl-16641	113	21	for	for	ADP
crl-16641	113	22	assistance	assistance	NOUN
crl-16641	113	23	.	.	PUNCT
crl-16641	114	1	these	these	DET
crl-16641	114	2	services	service	NOUN
crl-16641	114	3	are	be	AUX
crl-16641	114	4	such	such	DET
crl-16641	114	5	an	an	DET
crl-16641	114	6	integral	integral	ADJ
crl-16641	114	7	part	part	NOUN
crl-16641	114	8	of	of	ADP
crl-16641	114	9	our	our	PRON
crl-16641	114	10	operations	operation	NOUN
crl-16641	114	11	—	—	PUNCT
crl-16641	114	12	interlibrary	interlibrary	ADJ
crl-16641	114	13	loan	loan	NOUN
crl-16641	114	14	and	and	CCONJ
crl-16641	114	15	reference	reference	NOUN
crl-16641	114	16	desk	desk	NOUN
crl-16641	114	17	assistance	assistance	NOUN
crl-16641	114	18	—	—	PUNCT
crl-16641	114	19	that	that	SCONJ
crl-16641	114	20	it	it	PRON
crl-16641	114	21	was	be	AUX
crl-16641	114	22	very	very	ADV
crl-16641	114	23	alarming	alarming	ADJ
crl-16641	114	24	to	to	PART
crl-16641	114	25	discover	discover	VERB
crl-16641	114	26	how	how	SCONJ
crl-16641	114	27	many	many	ADJ
crl-16641	114	28	students	student	NOUN
crl-16641	114	29	must	must	AUX
crl-16641	114	30	not	not	PART
crl-16641	114	31	make	make	VERB
crl-16641	114	32	use	use	NOUN
crl-16641	114	33	of	of	ADP
crl-16641	114	34	them	they	PRON
crl-16641	114	35	.	.	PUNCT
crl-16641	115	1	the	the	DET
crl-16641	115	2	recommendations	recommendation	NOUN
crl-16641	115	3	are	be	AUX
crl-16641	115	4	all	all	ADV
crl-16641	115	5	focused	focus	VERB
crl-16641	115	6	on	on	ADP
crl-16641	115	7	marketing	marketing	NOUN
crl-16641	115	8	and	and	CCONJ
crl-16641	115	9	awareness	awareness	NOUN
crl-16641	115	10	.	.	PUNCT
crl-16641	116	1	•	•	PROPN
crl-16641	116	2	advertise	advertise	VERB
crl-16641	116	3	ways	way	NOUN
crl-16641	116	4	to	to	PART
crl-16641	116	5	contact	contact	VERB
crl-16641	116	6	a	a	DET
crl-16641	116	7	librarian	librarian	NOUN
crl-16641	116	8	on	on	ADP
crl-16641	116	9	every	every	DET
crl-16641	116	10	web	web	NOUN
crl-16641	116	11	page	page	NOUN
crl-16641	116	12	.	.	PUNCT
crl-16641	117	1	the	the	DET
crl-16641	117	2	new	new	ADJ
crl-16641	117	3	chat	chat	NOUN
crl-16641	117	4	service	service	NOUN
crl-16641	117	5	partially	partially	ADV
crl-16641	117	6	addresses	address	VERB
crl-16641	117	7	this	this	PRON
crl-16641	117	8	.	.	PUNCT
crl-16641	118	1	•	•	INTJ
crl-16641	118	2	provide	provide	VERB
crl-16641	118	3	a	a	DET
crl-16641	118	4	pop	pop	NOUN
crl-16641	118	5	-	-	PUNCT
crl-16641	118	6	up	up	NOUN
crl-16641	118	7	on	on	ADP
crl-16641	118	8	select	select	ADJ
crl-16641	118	9	pages	page	NOUN
crl-16641	118	10	that	that	PRON
crl-16641	118	11	state	state	NOUN
crl-16641	118	12	:	:	PUNCT
crl-16641	118	13	“	"	PUNCT
crl-16641	118	14	ca	can	AUX
crl-16641	118	15	n’t	not	PART
crl-16641	118	16	get	get	VERB
crl-16641	118	17	the	the	DET
crl-16641	118	18	article	article	NOUN
crl-16641	118	19	you	you	PRON
crl-16641	118	20	need	need	VERB
crl-16641	118	21	?	?	PUNCT
crl-16641	118	22	”	"	PUNCT
crl-16641	119	1	and	and	CCONJ
crl-16641	119	2	then	then	ADV
crl-16641	119	3	provide	provide	VERB
crl-16641	119	4	all	all	DET
crl-16641	119	5	the	the	DET
crl-16641	119	6	ways	way	NOUN
crl-16641	119	7	you	you	PRON
crl-16641	119	8	can	can	AUX
crl-16641	119	9	access	access	VERB
crl-16641	119	10	an	an	DET
crl-16641	119	11	article	article	NOUN
crl-16641	119	12	.	.	PUNCT
crl-16641	120	1	•	•	PROPN
crl-16641	120	2	advertise	advertise	VERB
crl-16641	120	3	interlibrary	interlibrary	ADJ
crl-16641	120	4	loan	loan	NOUN
crl-16641	120	5	as	as	ADP
crl-16641	120	6	one	one	NUM
crl-16641	120	7	method	method	NOUN
crl-16641	120	8	for	for	ADP
crl-16641	120	9	getting	get	VERB
crl-16641	120	10	articles	article	NOUN
crl-16641	120	11	not	not	PART
crl-16641	120	12	available	available	ADJ
crl-16641	120	13	in	in	ADP
crl-16641	120	14	the	the	DET
crl-16641	120	15	library	library	NOUN
crl-16641	120	16	.	.	PUNCT
crl-16641	121	1	scenario	scenario	NOUN
crl-16641	121	2	:	:	PUNCT
crl-16641	121	3	use	use	VERB
crl-16641	121	4	main	main	ADJ
crl-16641	121	5	discovery	discovery	NOUN
crl-16641	121	6	search	search	NOUN
crl-16641	121	7	box	box	NOUN
crl-16641	121	8	(	(	PUNCT
crl-16641	121	9	figure	figure	NOUN
crl-16641	121	10	4	4	NUM
crl-16641	121	11	)	)	PUNCT
crl-16641	121	12	you	you	PRON
crl-16641	121	13	need	need	VERB
crl-16641	121	14	to	to	PART
crl-16641	121	15	find	find	VERB
crl-16641	121	16	a	a	DET
crl-16641	121	17	journal	journal	NOUN
crl-16641	121	18	article	article	NOUN
crl-16641	121	19	,	,	PUNCT
crl-16641	121	20	a	a	DET
crl-16641	121	21	newspaper	newspaper	NOUN
crl-16641	121	22	article	article	NOUN
crl-16641	121	23	,	,	PUNCT
crl-16641	121	24	and	and	CCONJ
crl-16641	121	25	a	a	DET
crl-16641	121	26	book	book	NOUN
crl-16641	121	27	about	about	ADP
crl-16641	121	28	the	the	DET
crl-16641	121	29	medical	medical	ADJ
crl-16641	121	30	benefits	benefit	NOUN
crl-16641	121	31	of	of	ADP
crl-16641	121	32	marijuana	marijuana	PROPN
crl-16641	121	33	.	.	PUNCT
crl-16641	122	1	use	use	VERB
crl-16641	122	2	the	the	DET
crl-16641	122	3	main	main	ADJ
crl-16641	122	4	search	search	NOUN
crl-16641	122	5	box	box	NOUN
crl-16641	122	6	on	on	ADP
crl-16641	122	7	the	the	DET
crl-16641	122	8	library	library	PROPN
crl-16641	122	9	’s	’s	PART
crl-16641	122	10	website	website	NOUN
crl-16641	122	11	to	to	PART
crl-16641	122	12	complete	complete	VERB
crl-16641	122	13	your	your	PRON
crl-16641	122	14	figure	figure	NOUN
crl-16641	122	15	4	4	NUM
crl-16641	122	16	journey	journey	NOUN
crl-16641	122	17	map	map	NOUN
crl-16641	122	18	of	of	ADP
crl-16641	122	19	scenario	scenario	NOUN
crl-16641	122	20	to	to	PART
crl-16641	122	21	use	use	VERB
crl-16641	122	22	the	the	DET
crl-16641	122	23	main	main	ADJ
crl-16641	122	24	search	search	NOUN
crl-16641	122	25	box	box	PROPN
crl-16641	122	26	466	466	NUM
crl-16641	122	27	college	college	PROPN
crl-16641	122	28	&	&	CCONJ
crl-16641	122	29	research	research	PROPN
crl-16641	122	30	libraries	library	NOUN
crl-16641	122	31	may	may	AUX
crl-16641	122	32	2017	2017	NUM
crl-16641	122	33	search	search	VERB
crl-16641	122	34	.	.	PUNCT
crl-16641	123	1	access	access	NOUN
crl-16641	123	2	the	the	DET
crl-16641	123	3	full	full	ADJ
crl-16641	123	4	text	text	NOUN
crl-16641	123	5	of	of	ADP
crl-16641	123	6	the	the	DET
crl-16641	123	7	article	article	NOUN
crl-16641	123	8	and	and	CCONJ
crl-16641	123	9	record	record	VERB
crl-16641	123	10	the	the	DET
crl-16641	123	11	citation	citation	NOUN
crl-16641	123	12	;	;	PUNCT
crl-16641	123	13	access	access	VERB
crl-16641	123	14	the	the	DET
crl-16641	123	15	full	full	ADJ
crl-16641	123	16	text	text	NOUN
crl-16641	123	17	of	of	ADP
crl-16641	123	18	the	the	DET
crl-16641	123	19	newspaper	newspaper	NOUN
crl-16641	123	20	article	article	NOUN
crl-16641	123	21	and	and	CCONJ
crl-16641	123	22	record	record	VERB
crl-16641	123	23	the	the	DET
crl-16641	123	24	citation	citation	NOUN
crl-16641	123	25	;	;	PUNCT
crl-16641	123	26	and	and	CCONJ
crl-16641	123	27	check	check	VERB
crl-16641	123	28	out	out	ADP
crl-16641	123	29	the	the	DET
crl-16641	123	30	book	book	NOUN
crl-16641	123	31	.	.	PUNCT
crl-16641	124	1	this	this	DET
crl-16641	124	2	scenario	scenario	NOUN
crl-16641	124	3	addressed	address	VERB
crl-16641	124	4	the	the	DET
crl-16641	124	5	checkpoints	checkpoint	NOUN
crl-16641	124	6	of	of	ADP
crl-16641	124	7	online	online	ADJ
crl-16641	124	8	presence	presence	NOUN
crl-16641	124	9	and	and	CCONJ
crl-16641	124	10	policies	policy	NOUN
crl-16641	124	11	and	and	CCONJ
crl-16641	124	12	customer	customer	NOUN
crl-16641	124	13	service	service	NOUN
crl-16641	124	14	.	.	PUNCT
crl-16641	125	1	the	the	DET
crl-16641	125	2	average	average	ADJ
crl-16641	125	3	score	score	NOUN
crl-16641	125	4	of	of	ADP
crl-16641	125	5	the	the	DET
crl-16641	125	6	participants	participant	NOUN
crl-16641	125	7	was	be	AUX
crl-16641	125	8	4.4	4.4	NUM
crl-16641	125	9	on	on	ADP
crl-16641	125	10	a	a	DET
crl-16641	125	11	5.0	5.0	NUM
crl-16641	125	12	scale	scale	NOUN
crl-16641	125	13	,	,	PUNCT
crl-16641	125	14	one	one	NUM
crl-16641	125	15	of	of	ADP
crl-16641	125	16	the	the	DET
crl-16641	125	17	highest	highest	ADV
crl-16641	125	18	rated	rate	VERB
crl-16641	125	19	scenarios	scenario	NOUN
crl-16641	125	20	.	.	PUNCT
crl-16641	126	1	combining	combine	VERB
crl-16641	126	2	a	a	DET
crl-16641	126	3	review	review	NOUN
crl-16641	126	4	of	of	ADP
crl-16641	126	5	the	the	DET
crl-16641	126	6	data	data	NOUN
crl-16641	126	7	collection	collection	NOUN
crl-16641	126	8	forms	form	NOUN
crl-16641	126	9	and	and	CCONJ
crl-16641	126	10	the	the	DET
crl-16641	126	11	focus	focus	NOUN
crl-16641	126	12	group	group	NOUN
crl-16641	126	13	discussions	discussion	NOUN
crl-16641	126	14	resulted	result	VERB
crl-16641	126	15	in	in	ADP
crl-16641	126	16	the	the	DET
crl-16641	126	17	following	follow	VERB
crl-16641	126	18	findings	finding	NOUN
crl-16641	126	19	.	.	PUNCT
crl-16641	127	1	•	•	VERB
crl-16641	127	2	the	the	DET
crl-16641	127	3	discovery	discovery	NOUN
crl-16641	127	4	search	search	NOUN
crl-16641	127	5	worked	work	VERB
crl-16641	127	6	well	well	ADV
crl-16641	127	7	for	for	ADP
crl-16641	127	8	two	two	NUM
crl-16641	127	9	of	of	ADP
crl-16641	127	10	the	the	DET
crl-16641	127	11	users	user	NOUN
crl-16641	127	12	who	who	PRON
crl-16641	127	13	easily	easily	ADV
crl-16641	127	14	entered	enter	VERB
crl-16641	127	15	search	search	NOUN
crl-16641	127	16	terms	term	NOUN
crl-16641	127	17	and	and	CCONJ
crl-16641	127	18	narrowed	narrow	VERB
crl-16641	127	19	the	the	DET
crl-16641	127	20	search	search	NOUN
crl-16641	127	21	to	to	PART
crl-16641	127	22	identify	identify	VERB
crl-16641	127	23	books	book	NOUN
crl-16641	127	24	,	,	PUNCT
crl-16641	127	25	journal	journal	NOUN
crl-16641	127	26	articles	article	NOUN
crl-16641	127	27	,	,	PUNCT
crl-16641	127	28	and	and	CCONJ
crl-16641	127	29	newspaper	newspaper	NOUN
crl-16641	127	30	articles	article	NOUN
crl-16641	127	31	.	.	PUNCT
crl-16641	128	1	•	•	VERB
crl-16641	128	2	one	one	NUM
crl-16641	128	3	user	user	NOUN
crl-16641	128	4	did	do	AUX
crl-16641	128	5	not	not	PART
crl-16641	128	6	see	see	VERB
crl-16641	128	7	the	the	DET
crl-16641	128	8	book	book	NOUN
crl-16641	128	9	option	option	NOUN
crl-16641	128	10	.	.	PUNCT
crl-16641	129	1	•	•	VERB
crl-16641	129	2	two	two	NUM
crl-16641	129	3	users	user	NOUN
crl-16641	129	4	found	find	VERB
crl-16641	129	5	the	the	DET
crl-16641	129	6	link	link	NOUN
crl-16641	129	7	to	to	ADP
crl-16641	129	8	citation	citation	NOUN
crl-16641	129	9	to	to	ADP
crl-16641	129	10	more	more	ADV
crl-16641	129	11	easily	easily	ADV
crl-16641	129	12	complete	complete	VERB
crl-16641	129	13	that	that	DET
crl-16641	129	14	portion	portion	NOUN
crl-16641	129	15	of	of	ADP
crl-16641	129	16	the	the	DET
crl-16641	129	17	scenario	scenario	NOUN
crl-16641	129	18	.	.	PUNCT
crl-16641	130	1	•	•	VERB
crl-16641	130	2	one	one	NUM
crl-16641	130	3	user	user	NOUN
crl-16641	130	4	wondered	wonder	VERB
crl-16641	130	5	if	if	SCONJ
crl-16641	130	6	a	a	DET
crl-16641	130	7	book	book	NOUN
crl-16641	130	8	available	available	ADJ
crl-16641	130	9	in	in	ADP
crl-16641	130	10	a	a	DET
crl-16641	130	11	branch	branch	NOUN
crl-16641	130	12	library	library	NOUN
crl-16641	130	13	could	could	AUX
crl-16641	130	14	be	be	AUX
crl-16641	130	15	sent	send	VERB
crl-16641	130	16	to	to	ADP
crl-16641	130	17	the	the	DET
crl-16641	130	18	main	main	ADJ
crl-16641	130	19	library	library	NOUN
crl-16641	130	20	.	.	PUNCT
crl-16641	131	1	one	one	NUM
crl-16641	131	2	primary	primary	ADJ
crl-16641	131	3	recommendation	recommendation	NOUN
crl-16641	131	4	resulted	result	VERB
crl-16641	131	5	from	from	ADP
crl-16641	131	6	this	this	DET
crl-16641	131	7	analysis	analysis	NOUN
crl-16641	131	8	.	.	PUNCT
crl-16641	132	1	•	•	PROPN
crl-16641	132	2	provide	provide	VERB
crl-16641	132	3	notification	notification	NOUN
crl-16641	132	4	in	in	ADP
crl-16641	132	5	the	the	DET
crl-16641	132	6	catalog	catalog	NOUN
crl-16641	132	7	and	and	CCONJ
crl-16641	132	8	in	in	ADP
crl-16641	132	9	the	the	DET
crl-16641	132	10	discovery	discovery	NOUN
crl-16641	132	11	service	service	NOUN
crl-16641	132	12	that	that	PRON
crl-16641	132	13	books	book	NOUN
crl-16641	132	14	can	can	AUX
crl-16641	132	15	be	be	AUX
crl-16641	132	16	retrieved	retrieve	VERB
crl-16641	132	17	from	from	ADP
crl-16641	132	18	affiliate	affiliate	NOUN
crl-16641	132	19	libraries	library	NOUN
crl-16641	132	20	.	.	PUNCT
crl-16641	133	1	this	this	DET
crl-16641	133	2	scenario	scenario	NOUN
crl-16641	133	3	provided	provide	VERB
crl-16641	133	4	substantive	substantive	ADJ
crl-16641	133	5	data	datum	NOUN
crl-16641	133	6	that	that	SCONJ
crl-16641	133	7	the	the	DET
crl-16641	133	8	discovery	discovery	NOUN
crl-16641	133	9	search	search	NOUN
crl-16641	133	10	feature	feature	NOUN
crl-16641	133	11	is	be	AUX
crl-16641	133	12	working	work	VERB
crl-16641	133	13	effectively	effectively	ADV
crl-16641	133	14	.	.	PUNCT
crl-16641	134	1	detailed	detailed	ADJ
crl-16641	134	2	analysis	analysis	NOUN
crl-16641	134	3	of	of	ADP
crl-16641	134	4	the	the	DET
crl-16641	134	5	remaining	remain	VERB
crl-16641	134	6	six	six	NUM
crl-16641	134	7	scenarios	scenario	NOUN
crl-16641	134	8	provided	provide	VERB
crl-16641	134	9	excellent	excellent	ADJ
crl-16641	134	10	opportunities	opportunity	NOUN
crl-16641	134	11	to	to	PART
crl-16641	134	12	identify	identify	VERB
crl-16641	134	13	those	those	DET
crl-16641	134	14	services	service	NOUN
crl-16641	134	15	and	and	CCONJ
crl-16641	134	16	facilities	facility	NOUN
crl-16641	134	17	,	,	PUNCT
crl-16641	134	18	both	both	PRON
crl-16641	134	19	in	in	ADP
crl-16641	134	20	-	-	PUNCT
crl-16641	134	21	person	person	NOUN
crl-16641	134	22	and	and	CCONJ
crl-16641	134	23	online	online	NOUN
crl-16641	134	24	,	,	PUNCT
crl-16641	134	25	that	that	PRON
crl-16641	134	26	worked	work	VERB
crl-16641	134	27	well	well	ADV
crl-16641	134	28	and	and	CCONJ
crl-16641	134	29	that	that	SCONJ
crl-16641	134	30	needed	need	VERB
crl-16641	134	31	fixes	fix	NOUN
crl-16641	134	32	.	.	PUNCT
crl-16641	135	1	frequently	frequently	ADV
crl-16641	135	2	those	those	DET
crl-16641	135	3	fixes	fix	NOUN
crl-16641	135	4	were	be	AUX
crl-16641	135	5	easily	easily	ADV
crl-16641	135	6	made	make	VERB
crl-16641	135	7	.	.	PUNCT
crl-16641	136	1	for	for	ADP
crl-16641	136	2	example	example	NOUN
crl-16641	136	3	,	,	PUNCT
crl-16641	136	4	students	student	NOUN
crl-16641	136	5	reserving	reserve	VERB
crl-16641	136	6	study	study	NOUN
crl-16641	136	7	rooms	room	NOUN
crl-16641	136	8	with	with	ADP
crl-16641	136	9	equipment	equipment	NOUN
crl-16641	136	10	were	be	AUX
crl-16641	136	11	not	not	PART
crl-16641	136	12	always	always	ADV
crl-16641	136	13	provided	provide	VERB
crl-16641	136	14	the	the	DET
crl-16641	136	15	bag	bag	NOUN
crl-16641	136	16	of	of	ADP
crl-16641	136	17	equipment	equipment	NOUN
crl-16641	136	18	accessories	accessory	NOUN
crl-16641	136	19	when	when	SCONJ
crl-16641	136	20	they	they	PRON
crl-16641	136	21	checked	check	VERB
crl-16641	136	22	out	out	ADP
crl-16641	136	23	the	the	DET
crl-16641	136	24	key	key	NOUN
crl-16641	136	25	,	,	PUNCT
crl-16641	136	26	nor	nor	CCONJ
crl-16641	136	27	were	be	AUX
crl-16641	136	28	they	they	PRON
crl-16641	136	29	always	always	ADV
crl-16641	136	30	immediately	immediately	ADV
crl-16641	136	31	able	able	ADJ
crl-16641	136	32	to	to	PART
crl-16641	136	33	find	find	VERB
crl-16641	136	34	the	the	DET
crl-16641	136	35	equipment	equipment	NOUN
crl-16641	136	36	when	when	SCONJ
crl-16641	136	37	they	they	PRON
crl-16641	136	38	entered	enter	VERB
crl-16641	136	39	the	the	DET
crl-16641	136	40	room	room	NOUN
crl-16641	136	41	.	.	PUNCT
crl-16641	137	1	pop	pop	NOUN
crl-16641	137	2	-	-	PUNCT
crl-16641	137	3	ups	up	NOUN
crl-16641	137	4	in	in	ADP
crl-16641	137	5	the	the	DET
crl-16641	137	6	circulation	circulation	NOUN
crl-16641	137	7	module	module	NOUN
crl-16641	137	8	now	now	ADV
crl-16641	137	9	serve	serve	VERB
crl-16641	137	10	as	as	ADP
crl-16641	137	11	reminders	reminder	NOUN
crl-16641	137	12	to	to	PART
crl-16641	137	13	check	check	VERB
crl-16641	137	14	out	out	ADP
crl-16641	137	15	the	the	DET
crl-16641	137	16	accessories	accessory	NOUN
crl-16641	137	17	along	along	ADP
crl-16641	137	18	with	with	ADP
crl-16641	137	19	the	the	DET
crl-16641	137	20	key	key	NOUN
crl-16641	137	21	,	,	PUNCT
crl-16641	137	22	and	and	CCONJ
crl-16641	137	23	instructions	instruction	NOUN
crl-16641	137	24	for	for	ADP
crl-16641	137	25	locating	locate	VERB
crl-16641	137	26	the	the	DET
crl-16641	137	27	equipment	equipment	NOUN
crl-16641	137	28	are	be	AUX
crl-16641	137	29	provided	provide	VERB
crl-16641	137	30	as	as	ADV
crl-16641	137	31	well	well	ADV
crl-16641	137	32	.	.	PUNCT
crl-16641	138	1	more	more	ADV
crl-16641	138	2	complex	complex	ADJ
crl-16641	138	3	issues	issue	NOUN
crl-16641	138	4	were	be	AUX
crl-16641	138	5	identified	identify	VERB
crl-16641	138	6	in	in	ADP
crl-16641	138	7	a	a	DET
crl-16641	138	8	scenario	scenario	NOUN
crl-16641	138	9	when	when	SCONJ
crl-16641	138	10	the	the	DET
crl-16641	138	11	students	student	NOUN
crl-16641	138	12	needed	need	VERB
crl-16641	138	13	to	to	PART
crl-16641	138	14	locate	locate	VERB
crl-16641	138	15	six	six	NUM
crl-16641	138	16	journal	journal	NOUN
crl-16641	138	17	articles	article	NOUN
crl-16641	138	18	using	use	VERB
crl-16641	138	19	a	a	DET
crl-16641	138	20	subject	subject	ADJ
crl-16641	138	21	-	-	PUNCT
crl-16641	138	22	specific	specific	ADJ
crl-16641	138	23	database	database	NOUN
crl-16641	138	24	,	,	PUNCT
crl-16641	138	25	open	open	VERB
crl-16641	138	26	an	an	DET
crl-16641	138	27	account	account	NOUN
crl-16641	138	28	using	use	VERB
crl-16641	138	29	a	a	DET
crl-16641	138	30	bibliographic	bibliographic	ADJ
crl-16641	138	31	management	management	NOUN
crl-16641	138	32	tool	tool	NOUN
crl-16641	138	33	,	,	PUNCT
crl-16641	138	34	save	save	VERB
crl-16641	138	35	the	the	DET
crl-16641	138	36	articles	article	NOUN
crl-16641	138	37	,	,	PUNCT
crl-16641	138	38	and	and	CCONJ
crl-16641	138	39	format	format	VERB
crl-16641	138	40	the	the	DET
crl-16641	138	41	citations	citation	NOUN
crl-16641	138	42	using	use	VERB
crl-16641	138	43	apa	apa	PROPN
crl-16641	138	44	style	style	NOUN
crl-16641	138	45	.	.	PUNCT
crl-16641	139	1	while	while	SCONJ
crl-16641	139	2	the	the	DET
crl-16641	139	3	averaged	average	VERB
crl-16641	139	4	rating	rating	NOUN
crl-16641	139	5	of	of	ADP
crl-16641	139	6	the	the	DET
crl-16641	139	7	process	process	NOUN
crl-16641	139	8	was	be	AUX
crl-16641	139	9	4.2	4.2	NUM
crl-16641	139	10	on	on	ADP
crl-16641	139	11	a	a	DET
crl-16641	139	12	5.0	5.0	NUM
crl-16641	139	13	scale	scale	NOUN
crl-16641	139	14	,	,	PUNCT
crl-16641	139	15	detailed	detailed	ADJ
crl-16641	139	16	analysis	analysis	NOUN
crl-16641	139	17	discovered	discover	VERB
crl-16641	139	18	multiple	multiple	ADJ
crl-16641	139	19	levels	level	NOUN
crl-16641	139	20	of	of	ADP
crl-16641	139	21	difficulty	difficulty	NOUN
crl-16641	139	22	in	in	ADP
crl-16641	139	23	completing	complete	VERB
crl-16641	139	24	this	this	DET
crl-16641	139	25	process	process	NOUN
crl-16641	139	26	from	from	ADP
crl-16641	139	27	beginning	begin	VERB
crl-16641	139	28	to	to	PART
crl-16641	139	29	end	end	VERB
crl-16641	139	30	.	.	PUNCT
crl-16641	140	1	the	the	DET
crl-16641	140	2	students	student	NOUN
crl-16641	140	3	located	locate	VERB
crl-16641	140	4	articles	article	NOUN
crl-16641	140	5	that	that	PRON
crl-16641	140	6	satisfied	satisfy	VERB
crl-16641	140	7	their	their	PRON
crl-16641	140	8	understanding	understanding	NOUN
crl-16641	140	9	of	of	ADP
crl-16641	140	10	the	the	DET
crl-16641	140	11	assignment	assignment	NOUN
crl-16641	140	12	.	.	PUNCT
crl-16641	141	1	however	however	ADV
crl-16641	141	2	,	,	PUNCT
crl-16641	141	3	in	in	ADP
crl-16641	141	4	a	a	DET
crl-16641	141	5	review	review	NOUN
crl-16641	141	6	of	of	ADP
crl-16641	141	7	the	the	DET
crl-16641	141	8	data	data	NOUN
crl-16641	141	9	collection	collection	NOUN
crl-16641	141	10	forms	form	NOUN
crl-16641	141	11	,	,	PUNCT
crl-16641	141	12	the	the	DET
crl-16641	141	13	researchers	researcher	NOUN
crl-16641	141	14	identified	identify	VERB
crl-16641	141	15	issues	issue	NOUN
crl-16641	141	16	in	in	ADP
crl-16641	141	17	the	the	DET
crl-16641	141	18	use	use	NOUN
crl-16641	141	19	of	of	ADP
crl-16641	141	20	bibliographic	bibliographic	ADJ
crl-16641	141	21	management	management	NOUN
crl-16641	141	22	tools	tool	NOUN
crl-16641	141	23	and	and	CCONJ
crl-16641	141	24	in	in	ADP
crl-16641	141	25	understanding	understanding	NOUN
crl-16641	141	26	of	of	ADP
crl-16641	141	27	the	the	DET
crl-16641	141	28	library	library	NOUN
crl-16641	141	29	term	term	NOUN
crl-16641	141	30	“	"	PUNCT
crl-16641	141	31	subject	subject	ADJ
crl-16641	141	32	-	-	PUNCT
crl-16641	141	33	specific	specific	ADJ
crl-16641	141	34	databases	database	NOUN
crl-16641	141	35	.	.	PUNCT
crl-16641	141	36	”	"	PUNCT
crl-16641	142	1	the	the	DET
crl-16641	142	2	recommendations	recommendation	NOUN
crl-16641	142	3	for	for	ADP
crl-16641	142	4	this	this	DET
crl-16641	142	5	scenario	scenario	NOUN
crl-16641	142	6	will	will	AUX
crl-16641	142	7	require	require	VERB
crl-16641	142	8	work	work	NOUN
crl-16641	142	9	with	with	ADP
crl-16641	142	10	the	the	DET
crl-16641	142	11	vendor	vendor	NOUN
crl-16641	142	12	,	,	PUNCT
crl-16641	142	13	collaboration	collaboration	NOUN
crl-16641	142	14	with	with	ADP
crl-16641	142	15	technical	technical	ADJ
crl-16641	142	16	support	support	NOUN
crl-16641	142	17	,	,	PUNCT
crl-16641	142	18	and	and	CCONJ
crl-16641	142	19	a	a	DET
crl-16641	142	20	redefinition	redefinition	NOUN
crl-16641	142	21	of	of	ADP
crl-16641	142	22	library	library	NOUN
crl-16641	142	23	terminology	terminology	NOUN
crl-16641	142	24	by	by	ADP
crl-16641	142	25	our	our	PRON
crl-16641	142	26	instruction	instruction	NOUN
crl-16641	142	27	librarians	librarian	NOUN
crl-16641	142	28	.	.	PUNCT
crl-16641	143	1	usability	usability	NOUN
crl-16641	143	2	rubric	rubric	NOUN
crl-16641	143	3	survey	survey	NOUN
crl-16641	143	4	another	another	DET
crl-16641	143	5	aspect	aspect	NOUN
crl-16641	143	6	of	of	ADP
crl-16641	143	7	this	this	DET
crl-16641	143	8	journey	journey	NOUN
crl-16641	143	9	-	-	PUNCT
crl-16641	143	10	mapping	mapping	NOUN
crl-16641	143	11	project	project	NOUN
crl-16641	143	12	was	be	AUX
crl-16641	143	13	the	the	DET
crl-16641	143	14	distribution	distribution	NOUN
crl-16641	143	15	of	of	ADP
crl-16641	143	16	a	a	DET
crl-16641	143	17	usability	usability	NOUN
crl-16641	143	18	survey	survey	NOUN
crl-16641	143	19	to	to	ADP
crl-16641	143	20	all	all	DET
crl-16641	143	21	staff	staff	NOUN
crl-16641	143	22	working	work	VERB
crl-16641	143	23	as	as	ADP
crl-16641	143	24	a	a	DET
crl-16641	143	25	part	part	NOUN
crl-16641	143	26	of	of	ADP
crl-16641	143	27	the	the	DET
crl-16641	143	28	information	information	NOUN
crl-16641	143	29	center	center	NOUN
crl-16641	143	30	at	at	ADP
crl-16641	143	31	the	the	DET
crl-16641	143	32	main	main	ADJ
crl-16641	143	33	campus	campus	NOUN
crl-16641	143	34	library	library	NOUN
crl-16641	143	35	.	.	PUNCT
crl-16641	144	1	the	the	DET
crl-16641	144	2	goal	goal	NOUN
crl-16641	144	3	of	of	ADP
crl-16641	144	4	the	the	DET
crl-16641	144	5	survey	survey	NOUN
crl-16641	144	6	was	be	AUX
crl-16641	144	7	to	to	PART
crl-16641	144	8	compare	compare	VERB
crl-16641	144	9	staff	staff	NOUN
crl-16641	144	10	perceptions	perception	NOUN
crl-16641	144	11	of	of	ADP
crl-16641	144	12	services	service	NOUN
crl-16641	144	13	with	with	ADP
crl-16641	144	14	user	user	NOUN
crl-16641	144	15	experiences	experience	NOUN
crl-16641	144	16	of	of	ADP
crl-16641	144	17	these	these	DET
crl-16641	144	18	same	same	ADJ
crl-16641	144	19	services	service	NOUN
crl-16641	144	20	.	.	PUNCT
crl-16641	145	1	of	of	ADP
crl-16641	145	2	the	the	DET
crl-16641	145	3	30	30	NUM
crl-16641	145	4	potential	potential	ADJ
crl-16641	145	5	participants	participant	NOUN
crl-16641	145	6	,	,	PUNCT
crl-16641	145	7	27	27	NUM
crl-16641	145	8	completed	complete	VERB
crl-16641	145	9	the	the	DET
crl-16641	145	10	survey	survey	NOUN
crl-16641	145	11	with	with	ADP
crl-16641	145	12	a	a	DET
crl-16641	145	13	response	response	NOUN
crl-16641	145	14	rate	rate	NOUN
crl-16641	145	15	of	of	ADP
crl-16641	145	16	90.0	90.0	NUM
crl-16641	145	17	percent	percent	NOUN
crl-16641	145	18	(	(	PUNCT
crl-16641	145	19	see	see	VERB
crl-16641	145	20	figures	figure	NOUN
crl-16641	145	21	5–10	5–10	NUM
crl-16641	145	22	)	)	PUNCT
crl-16641	145	23	.	.	PUNCT
crl-16641	146	1	a	a	DET
crl-16641	146	2	tested	test	VERB
crl-16641	146	3	usability	usability	NOUN
crl-16641	146	4	rubric	rubric	NOUN
crl-16641	146	5	(	(	PUNCT
crl-16641	146	6	schmidt	schmidt	NOUN
crl-16641	146	7	and	and	CCONJ
crl-16641	146	8	etches	etche	NOUN
crl-16641	146	9	,	,	PUNCT
crl-16641	146	10	2014	2014	NUM
crl-16641	146	11	)	)	PUNCT
crl-16641	146	12	was	be	AUX
crl-16641	146	13	distributed	distribute	VERB
crl-16641	146	14	to	to	ADP
crl-16641	146	15	all	all	DET
crl-16641	146	16	library	library	NOUN
crl-16641	146	17	staff	staff	NOUN
crl-16641	146	18	providing	provide	VERB
crl-16641	146	19	service	service	NOUN
crl-16641	146	20	at	at	ADP
crl-16641	146	21	the	the	DET
crl-16641	146	22	information	information	NOUN
crl-16641	146	23	center	center	NOUN
crl-16641	146	24	on	on	ADP
crl-16641	146	25	the	the	DET
crl-16641	146	26	main	main	ADJ
crl-16641	146	27	campus	campus	NOUN
crl-16641	146	28	.	.	PUNCT
crl-16641	147	1	details	detail	NOUN
crl-16641	147	2	of	of	ADP
crl-16641	147	3	the	the	DET
crl-16641	147	4	survey	survey	NOUN
crl-16641	147	5	results	result	NOUN
crl-16641	147	6	are	be	AUX
crl-16641	147	7	graphically	graphically	ADV
crl-16641	147	8	displayed	display	VERB
crl-16641	147	9	in	in	ADP
crl-16641	147	10	figures	figure	NOUN
crl-16641	147	11	5–10	5–10	NUM
crl-16641	147	12	.	.	PUNCT
crl-16641	148	1	a	a	DET
crl-16641	148	2	rating	rating	NOUN
crl-16641	148	3	of	of	ADP
crl-16641	148	4	3.0	3.0	NUM
crl-16641	148	5	or	or	CCONJ
crl-16641	148	6	less	less	ADJ
crl-16641	148	7	on	on	ADP
crl-16641	148	8	a	a	DET
crl-16641	148	9	5.0	5.0	NUM
crl-16641	148	10	scale	scale	NOUN
crl-16641	148	11	was	be	AUX
crl-16641	148	12	selected	select	VERB
crl-16641	148	13	by	by	ADP
crl-16641	148	14	researchers	researcher	NOUN
crl-16641	148	15	to	to	PART
crl-16641	148	16	identify	identify	VERB
crl-16641	148	17	those	those	DET
crl-16641	148	18	areas	area	NOUN
crl-16641	148	19	of	of	ADP
crl-16641	148	20	library	library	NOUN
crl-16641	148	21	services	service	NOUN
crl-16641	148	22	that	that	PRON
crl-16641	148	23	staff	staff	VERB
crl-16641	148	24	journey	journey	NOUN
crl-16641	148	25	mapping	map	VERB
crl-16641	148	26	the	the	DET
crl-16641	148	27	user	user	NOUN
crl-16641	148	28	experience	experience	NOUN
crl-16641	148	29	467	467	NUM
crl-16641	148	30	consider	consider	VERB
crl-16641	148	31	more	more	ADJ
crl-16641	148	32	and	and	CCONJ
crl-16641	148	33	less	less	ADV
crl-16641	148	34	successful	successful	ADJ
crl-16641	148	35	.	.	PUNCT
crl-16641	149	1	a	a	DET
crl-16641	149	2	review	review	NOUN
crl-16641	149	3	of	of	ADP
crl-16641	149	4	the	the	DET
crl-16641	149	5	data	datum	NOUN
crl-16641	149	6	across	across	ADP
crl-16641	149	7	all	all	DET
crl-16641	149	8	measures	measure	NOUN
crl-16641	149	9	revealed	reveal	VERB
crl-16641	149	10	3.0	3.0	NUM
crl-16641	149	11	as	as	ADP
crl-16641	149	12	an	an	DET
crl-16641	149	13	average	average	ADJ
crl-16641	149	14	breaking	breaking	NOUN
crl-16641	149	15	point	point	NOUN
crl-16641	149	16	that	that	PRON
crl-16641	149	17	could	could	AUX
crl-16641	149	18	serve	serve	VERB
crl-16641	149	19	as	as	ADP
crl-16641	149	20	a	a	DET
crl-16641	149	21	reasonable	reasonable	ADJ
crl-16641	149	22	benchmark	benchmark	NOUN
crl-16641	149	23	for	for	ADP
crl-16641	149	24	purposes	purpose	NOUN
crl-16641	149	25	of	of	ADP
crl-16641	149	26	this	this	DET
crl-16641	149	27	analysis	analysis	NOUN
crl-16641	149	28	.	.	PUNCT
crl-16641	150	1	questions	question	NOUN
crl-16641	150	2	regarding	regard	VERB
crl-16641	150	3	physical	physical	ADJ
crl-16641	150	4	spaces	space	NOUN
crl-16641	150	5	(	(	PUNCT
crl-16641	150	6	figure	figure	NOUN
crl-16641	150	7	5	5	NUM
crl-16641	150	8	)	)	PUNCT
crl-16641	150	9	identified	identify	VERB
crl-16641	150	10	“	"	PUNCT
crl-16641	150	11	the	the	DET
crl-16641	150	12	library	library	NOUN
crl-16641	150	13	building	building	NOUN
crl-16641	150	14	is	be	AUX
crl-16641	150	15	clean	clean	ADJ
crl-16641	150	16	and	and	CCONJ
crl-16641	150	17	functions	function	NOUN
crl-16641	150	18	as	as	SCONJ
crl-16641	150	19	intended	intend	VERB
crl-16641	150	20	”	"	PUNCT
crl-16641	150	21	with	with	ADP
crl-16641	150	22	a	a	DET
crl-16641	150	23	low	low	ADJ
crl-16641	150	24	score	score	NOUN
crl-16641	150	25	of	of	ADP
crl-16641	150	26	2.48	2.48	NUM
crl-16641	150	27	and	and	CCONJ
crl-16641	150	28	“	"	PUNCT
crl-16641	150	29	the	the	DET
crl-16641	150	30	building	building	NOUN
crl-16641	150	31	supports	support	VERB
crl-16641	150	32	diverse	diverse	ADJ
crl-16641	150	33	behaviors	behavior	NOUN
crl-16641	150	34	”	"	PUNCT
crl-16641	150	35	as	as	ADP
crl-16641	150	36	the	the	DET
crl-16641	150	37	highest	high	ADJ
crl-16641	150	38	score	score	NOUN
crl-16641	150	39	of	of	ADP
crl-16641	150	40	3.50	3.50	NUM
crl-16641	150	41	.	.	PUNCT
crl-16641	151	1	all	all	DET
crl-16641	151	2	statements	statement	NOUN
crl-16641	151	3	regarding	regard	VERB
crl-16641	151	4	service	service	NOUN
crl-16641	151	5	points	point	NOUN
crl-16641	151	6	(	(	PUNCT
crl-16641	151	7	figure	figure	NOUN
crl-16641	151	8	6	6	NUM
crl-16641	151	9	)	)	PUNCT
crl-16641	151	10	received	receive	VERB
crl-16641	151	11	scores	score	NOUN
crl-16641	151	12	at	at	ADP
crl-16641	151	13	3.0	3.0	NUM
crl-16641	151	14	or	or	CCONJ
crl-16641	151	15	higher	high	ADJ
crl-16641	151	16	.	.	PUNCT
crl-16641	152	1	“	"	PUNCT
crl-16641	152	2	service	service	NOUN
crl-16641	152	3	desks	desk	NOUN
crl-16641	152	4	adjust	adjust	VERB
crl-16641	152	5	to	to	ADP
crl-16641	152	6	changing	change	VERB
crl-16641	152	7	needs	need	NOUN
crl-16641	152	8	”	"	PUNCT
crl-16641	152	9	just	just	ADV
crl-16641	152	10	exceeded	exceed	VERB
crl-16641	152	11	the	the	DET
crl-16641	152	12	3.0	3.0	NUM
crl-16641	152	13	marker	marker	NOUN
crl-16641	152	14	with	with	ADP
crl-16641	152	15	a	a	DET
crl-16641	152	16	score	score	NOUN
crl-16641	152	17	of	of	ADP
crl-16641	152	18	3.11	3.11	NUM
crl-16641	152	19	.	.	PUNCT
crl-16641	153	1	with	with	ADP
crl-16641	153	2	two	two	NUM
crl-16641	153	3	exceptions	exception	NOUN
crl-16641	153	4	,	,	PUNCT
crl-16641	153	5	every	every	DET
crl-16641	153	6	statement	statement	NOUN
crl-16641	153	7	in	in	ADP
crl-16641	153	8	the	the	DET
crl-16641	153	9	section	section	NOUN
crl-16641	153	10	on	on	ADP
crl-16641	153	11	policies	policy	NOUN
crl-16641	153	12	and	and	CCONJ
crl-16641	153	13	customer	customer	NOUN
crl-16641	153	14	service	service	NOUN
crl-16641	153	15	(	(	PUNCT
crl-16641	153	16	figure	figure	NOUN
crl-16641	153	17	7	7	NUM
crl-16641	153	18	)	)	PUNCT
crl-16641	153	19	received	receive	VERB
crl-16641	153	20	a	a	DET
crl-16641	153	21	low	low	ADJ
crl-16641	153	22	score	score	NOUN
crl-16641	153	23	.	.	PUNCT
crl-16641	154	1	“	"	PUNCT
crl-16641	154	2	there	there	PRON
crl-16641	154	3	is	be	VERB
crl-16641	154	4	as	as	ADV
crl-16641	154	5	little	little	ADJ
crl-16641	154	6	policy	policy	NOUN
crl-16641	154	7	as	as	ADP
crl-16641	154	8	possible	possible	ADJ
crl-16641	154	9	”	"	PUNCT
crl-16641	154	10	(	(	PUNCT
crl-16641	154	11	2.07	2.07	NUM
crl-16641	154	12	)	)	PUNCT
crl-16641	154	13	and	and	CCONJ
crl-16641	154	14	“	"	PUNCT
crl-16641	154	15	library	library	NOUN
crl-16641	154	16	policies	policy	NOUN
crl-16641	154	17	empower	empower	PROPN
crl-16641	154	18	staff	staff	NOUN
crl-16641	154	19	”	"	PUNCT
crl-16641	154	20	(	(	PUNCT
crl-16641	154	21	2.26	2.26	NUM
crl-16641	154	22	)	)	PUNCT
crl-16641	154	23	were	be	AUX
crl-16641	154	24	the	the	DET
crl-16641	154	25	lowest	low	ADJ
crl-16641	154	26	scoring	scoring	NOUN
crl-16641	154	27	statements	statement	NOUN
crl-16641	154	28	.	.	PUNCT
crl-16641	155	1	“	"	PUNCT
crl-16641	155	2	service	service	NOUN
crl-16641	155	3	is	be	AUX
crl-16641	155	4	consistent	consistent	ADJ
crl-16641	155	5	across	across	ADP
crl-16641	155	6	the	the	DET
crl-16641	155	7	organization	organization	NOUN
crl-16641	155	8	”	"	PUNCT
crl-16641	155	9	(	(	PUNCT
crl-16641	155	10	2.70	2.70	NUM
crl-16641	155	11	)	)	PUNCT
crl-16641	155	12	,	,	PUNCT
crl-16641	155	13	“	"	PUNCT
crl-16641	155	14	library	library	NOUN
crl-16641	155	15	has	have	VERB
crl-16641	155	16	a	a	DET
crl-16641	155	17	unified	unified	ADJ
crl-16641	155	18	service	service	NOUN
crl-16641	155	19	philosophy	philosophy	NOUN
crl-16641	155	20	”	"	PUNCT
crl-16641	155	21	(	(	PUNCT
crl-16641	155	22	2.81	2.81	NUM
crl-16641	155	23	)	)	PUNCT
crl-16641	155	24	,	,	PUNCT
crl-16641	155	25	and	and	CCONJ
crl-16641	155	26	“	"	PUNCT
crl-16641	155	27	service	service	NOUN
crl-16641	155	28	is	be	AUX
crl-16641	155	29	consistent	consistent	ADJ
crl-16641	155	30	across	across	ADP
crl-16641	155	31	department	department	NOUN
crl-16641	155	32	and	and	CCONJ
crl-16641	155	33	modalities	modality	NOUN
crl-16641	155	34	”	"	PUNCT
crl-16641	155	35	(	(	PUNCT
crl-16641	155	36	2.85	2.85	NUM
crl-16641	155	37	)	)	PUNCT
crl-16641	155	38	were	be	AUX
crl-16641	155	39	all	all	ADV
crl-16641	155	40	below	below	ADP
crl-16641	155	41	the	the	DET
crl-16641	155	42	3.0	3.0	NUM
crl-16641	155	43	acceptable	acceptable	ADJ
crl-16641	155	44	scoring	scoring	NOUN
crl-16641	155	45	.	.	PUNCT
crl-16641	156	1	finally	finally	ADV
crl-16641	156	2	,	,	PUNCT
crl-16641	156	3	“	"	PUNCT
crl-16641	156	4	library	library	NOUN
crl-16641	156	5	staff	staff	NOUN
crl-16641	156	6	members	member	NOUN
crl-16641	156	7	know	know	VERB
crl-16641	156	8	and	and	CCONJ
crl-16641	156	9	live	live	VERB
crl-16641	156	10	the	the	DET
crl-16641	156	11	library	library	PROPN
crl-16641	156	12	’s	’s	PART
crl-16641	156	13	service	service	NOUN
crl-16641	156	14	philosophy	philosophy	NOUN
crl-16641	156	15	”	"	PUNCT
crl-16641	156	16	(	(	PUNCT
crl-16641	156	17	3.0	3.0	NUM
crl-16641	156	18	)	)	PUNCT
crl-16641	156	19	and	and	CCONJ
crl-16641	156	20	“	"	PUNCT
crl-16641	156	21	staff	staff	NOUN
crl-16641	156	22	members	member	NOUN
crl-16641	156	23	are	be	AUX
crl-16641	156	24	friendly	friendly	ADJ
crl-16641	156	25	and	and	CCONJ
crl-16641	156	26	genuinely	genuinely	ADV
crl-16641	156	27	want	want	VERB
crl-16641	156	28	to	to	PART
crl-16641	156	29	help	help	VERB
crl-16641	156	30	”	"	PUNCT
crl-16641	156	31	(	(	PUNCT
crl-16641	156	32	4.11	4.11	NUM
crl-16641	156	33	)	)	PUNCT
crl-16641	156	34	received	receive	VERB
crl-16641	156	35	the	the	DET
crl-16641	156	36	highest	high	ADJ
crl-16641	156	37	scores	score	NOUN
crl-16641	156	38	.	.	PUNCT
crl-16641	157	1	figure	figure	NOUN
crl-16641	157	2	5	5	NUM
crl-16641	157	3	usability	usability	NOUN
crl-16641	157	4	survey	survey	NOUN
crl-16641	157	5	:	:	PUNCT
crl-16641	157	6	physical	physical	ADJ
crl-16641	157	7	spaces	space	NOUN
crl-16641	157	8	figure	figure	VERB
crl-16641	157	9	6	6	NUM
crl-16641	157	10	usability	usability	NOUN
crl-16641	157	11	survey	survey	NOUN
crl-16641	157	12	:	:	PUNCT
crl-16641	157	13	service	service	NOUN
crl-16641	157	14	points	point	VERB
crl-16641	157	15	468	468	NUM
crl-16641	157	16	college	college	NOUN
crl-16641	157	17	&	&	CCONJ
crl-16641	157	18	research	research	PROPN
crl-16641	157	19	libraries	library	NOUN
crl-16641	157	20	may	may	AUX
crl-16641	157	21	2017	2017	NUM
crl-16641	157	22	with	with	ADP
crl-16641	157	23	only	only	ADV
crl-16641	157	24	one	one	NUM
crl-16641	157	25	exception	exception	NOUN
crl-16641	157	26	,	,	PUNCT
crl-16641	157	27	all	all	DET
crl-16641	157	28	the	the	DET
crl-16641	157	29	statements	statement	NOUN
crl-16641	157	30	about	about	ADP
crl-16641	157	31	signage	signage	NOUN
crl-16641	157	32	and	and	CCONJ
crl-16641	157	33	wayfinding	wayfinde	VERB
crl-16641	157	34	(	(	PUNCT
crl-16641	157	35	figure	figure	NOUN
crl-16641	157	36	8)	8)	NUM
crl-16641	157	37	were	be	AUX
crl-16641	157	38	low	low	ADJ
crl-16641	157	39	.	.	PUNCT
crl-16641	158	1	the	the	DET
crl-16641	158	2	highest	high	ADJ
crl-16641	158	3	score	score	NOUN
crl-16641	158	4	(	(	PUNCT
crl-16641	158	5	3.37	3.37	NUM
crl-16641	158	6	)	)	PUNCT
crl-16641	158	7	was	be	AUX
crl-16641	158	8	for	for	ADP
crl-16641	158	9	“	"	PUNCT
crl-16641	158	10	regulatory	regulatory	ADJ
crl-16641	158	11	signs	sign	NOUN
crl-16641	158	12	are	be	AUX
crl-16641	158	13	written	write	VERB
crl-16641	158	14	in	in	ADP
crl-16641	158	15	a	a	DET
crl-16641	158	16	plain	plain	ADJ
crl-16641	158	17	,	,	PUNCT
crl-16641	158	18	polite	polite	ADJ
crl-16641	158	19	,	,	PUNCT
crl-16641	158	20	and	and	CCONJ
crl-16641	158	21	friendly	friendly	ADJ
crl-16641	158	22	manner	manner	NOUN
crl-16641	158	23	.	.	PUNCT
crl-16641	158	24	”	"	PUNCT
crl-16641	159	1	all	all	DET
crl-16641	159	2	remaining	remain	VERB
crl-16641	159	3	statements	statement	NOUN
crl-16641	159	4	in	in	ADP
crl-16641	159	5	this	this	DET
crl-16641	159	6	section	section	NOUN
crl-16641	159	7	received	receive	VERB
crl-16641	159	8	low	low	ADJ
crl-16641	159	9	scores	score	NOUN
crl-16641	159	10	:	:	PUNCT
crl-16641	159	11	“	"	PUNCT
crl-16641	159	12	first	first	ADJ
crl-16641	159	13	-	-	PUNCT
crl-16641	159	14	time	time	NOUN
crl-16641	159	15	visitors	visitor	NOUN
crl-16641	159	16	can	can	AUX
crl-16641	159	17	easily	easily	ADV
crl-16641	159	18	locate	locate	VERB
crl-16641	159	19	all	all	DET
crl-16641	159	20	parts	part	NOUN
crl-16641	159	21	of	of	ADP
crl-16641	159	22	the	the	DET
crl-16641	159	23	library	library	NOUN
crl-16641	159	24	”	"	PUNCT
crl-16641	159	25	(	(	PUNCT
crl-16641	159	26	2.07	2.07	NUM
crl-16641	159	27	)	)	PUNCT
crl-16641	159	28	;	;	PUNCT
crl-16641	159	29	“	"	PUNCT
crl-16641	159	30	there	there	PRON
crl-16641	159	31	are	be	VERB
crl-16641	159	32	as	as	ADV
crl-16641	159	33	few	few	ADJ
crl-16641	159	34	signs	sign	NOUN
crl-16641	159	35	as	as	ADP
crl-16641	159	36	possible	possible	ADJ
crl-16641	159	37	”	"	PUNCT
crl-16641	159	38	(	(	PUNCT
crl-16641	159	39	2.15	2.15	NUM
crl-16641	159	40	)	)	PUNCT
crl-16641	159	41	;	;	PUNCT
crl-16641	159	42	“	"	PUNCT
crl-16641	159	43	there	there	PRON
crl-16641	159	44	are	be	VERB
crl-16641	159	45	no	no	DET
crl-16641	159	46	paper	paper	NOUN
crl-16641	159	47	signs	sign	NOUN
crl-16641	159	48	taped	tape	VERB
crl-16641	159	49	to	to	ADP
crl-16641	159	50	walls	wall	NOUN
crl-16641	159	51	,	,	PUNCT
crl-16641	159	52	doors	door	NOUN
crl-16641	159	53	,	,	PUNCT
crl-16641	159	54	tables	table	NOUN
crl-16641	159	55	,	,	PUNCT
crl-16641	159	56	computers	computer	NOUN
crl-16641	159	57	,	,	PUNCT
crl-16641	159	58	or	or	CCONJ
crl-16641	159	59	any	any	DET
crl-16641	159	60	other	other	ADJ
crl-16641	159	61	surface	surface	NOUN
crl-16641	159	62	”	"	PUNCT
crl-16641	159	63	(	(	PUNCT
crl-16641	159	64	2.15	2.15	NUM
crl-16641	159	65	)	)	PUNCT
crl-16641	159	66	;	;	PUNCT
crl-16641	159	67	“	"	PUNCT
crl-16641	159	68	library	library	NOUN
crl-16641	159	69	cards	card	NOUN
crl-16641	159	70	contain	contain	VERB
crl-16641	159	71	useful	useful	ADJ
crl-16641	159	72	information	information	NOUN
crl-16641	159	73	and	and	CCONJ
crl-16641	159	74	employ	employ	VERB
crl-16641	159	75	the	the	DET
crl-16641	159	76	library	library	PROPN
crl-16641	159	77	’s	’s	PART
crl-16641	159	78	visual	visual	ADJ
crl-16641	159	79	language	language	NOUN
crl-16641	159	80	”	"	PUNCT
crl-16641	159	81	(	(	PUNCT
crl-16641	159	82	2.19	2.19	NUM
crl-16641	159	83	)	)	PUNCT
crl-16641	159	84	;	;	PUNCT
crl-16641	159	85	“	"	PUNCT
crl-16641	159	86	all	all	DET
crl-16641	159	87	signage	signage	NOUN
crl-16641	159	88	uses	use	VERB
crl-16641	159	89	the	the	DET
crl-16641	159	90	same	same	ADJ
crl-16641	159	91	visual	visual	ADJ
crl-16641	159	92	languages	language	NOUN
crl-16641	159	93	”	"	PUNCT
crl-16641	159	94	(	(	PUNCT
crl-16641	159	95	2.48	2.48	NUM
crl-16641	159	96	)	)	PUNCT
crl-16641	159	97	;	;	PUNCT
crl-16641	159	98	“	"	PUNCT
crl-16641	159	99	the	the	DET
crl-16641	159	100	library	library	NOUN
crl-16641	159	101	has	have	VERB
crl-16641	159	102	a	a	DET
crl-16641	159	103	brand	brand	NOUN
crl-16641	159	104	manual	manual	NOUN
crl-16641	159	105	that	that	PRON
crl-16641	159	106	is	be	AUX
crl-16641	159	107	consistent	consistent	ADJ
crl-16641	159	108	with	with	ADP
crl-16641	159	109	the	the	DET
crl-16641	159	110	principles	principle	NOUN
crl-16641	159	111	of	of	ADP
crl-16641	159	112	graphic	graphic	ADJ
crl-16641	159	113	design	design	NOUN
crl-16641	159	114	”	"	PUNCT
crl-16641	159	115	(	(	PUNCT
crl-16641	159	116	2.52	2.52	NUM
crl-16641	159	117	)	)	PUNCT
crl-16641	159	118	;	;	PUNCT
crl-16641	159	119	and	and	CCONJ
crl-16641	159	120	“	"	PUNCT
crl-16641	159	121	different	different	ADJ
crl-16641	159	122	types	type	NOUN
crl-16641	159	123	of	of	ADP
crl-16641	159	124	signs	sign	NOUN
crl-16641	159	125	are	be	AUX
crl-16641	159	126	visually	visually	ADV
crl-16641	159	127	distinct	distinct	ADJ
crl-16641	159	128	”	"	PUNCT
crl-16641	159	129	(	(	PUNCT
crl-16641	159	130	2.74	2.74	NUM
crl-16641	159	131	)	)	PUNCT
crl-16641	159	132	.	.	PUNCT
crl-16641	160	1	all	all	DET
crl-16641	160	2	statements	statement	NOUN
crl-16641	160	3	regarding	regard	VERB
crl-16641	160	4	online	online	ADJ
crl-16641	160	5	presence	presence	NOUN
crl-16641	160	6	(	(	PUNCT
crl-16641	160	7	figure	figure	NOUN
crl-16641	160	8	9	9	NUM
crl-16641	160	9	)	)	PUNCT
crl-16641	160	10	were	be	AUX
crl-16641	160	11	lower	low	ADJ
crl-16641	160	12	than	than	ADP
crl-16641	160	13	3.0	3.0	NUM
crl-16641	160	14	and	and	CCONJ
crl-16641	160	15	ranged	range	VERB
crl-16641	160	16	from	from	ADP
crl-16641	160	17	2.63	2.63	NUM
crl-16641	160	18	to	to	PART
crl-16641	160	19	2.89	2.89	NUM
crl-16641	160	20	.	.	PUNCT
crl-16641	161	1	arranged	arrange	VERB
crl-16641	161	2	by	by	ADP
crl-16641	161	3	score	score	NOUN
crl-16641	161	4	,	,	PUNCT
crl-16641	161	5	the	the	DET
crl-16641	161	6	statements	statement	NOUN
crl-16641	161	7	included	include	VERB
crl-16641	161	8	:	:	PUNCT
crl-16641	161	9	“	"	PUNCT
crl-16641	161	10	users	user	NOUN
crl-16641	161	11	can	can	AUX
crl-16641	161	12	easily	easily	ADV
crl-16641	161	13	search	search	VERB
crl-16641	161	14	for	for	ADP
crl-16641	161	15	library	library	NOUN
crl-16641	161	16	items	item	NOUN
crl-16641	161	17	and	and	CCONJ
crl-16641	161	18	place	place	NOUN
crl-16641	161	19	holds	hold	VERB
crl-16641	161	20	”	"	PUNCT
crl-16641	161	21	(	(	PUNCT
crl-16641	161	22	2.63	2.63	NUM
crl-16641	161	23	)	)	PUNCT
crl-16641	161	24	;	;	PUNCT
crl-16641	161	25	“	"	PUNCT
crl-16641	161	26	website	website	NOUN
crl-16641	161	27	is	be	AUX
crl-16641	161	28	easy	easy	ADJ
crl-16641	161	29	to	to	PART
crl-16641	161	30	use	use	VERB
crl-16641	161	31	on	on	ADP
crl-16641	161	32	all	all	DET
crl-16641	161	33	devices	device	NOUN
crl-16641	161	34	”	"	PUNCT
crl-16641	161	35	(	(	PUNCT
crl-16641	161	36	2.70	2.70	NUM
crl-16641	161	37	)	)	PUNCT
crl-16641	161	38	;	;	PUNCT
crl-16641	161	39	“	"	PUNCT
crl-16641	161	40	users	user	NOUN
crl-16641	161	41	can	can	AUX
crl-16641	161	42	easily	easily	ADV
crl-16641	161	43	accomplish	accomplish	VERB
crl-16641	161	44	critical	critical	ADJ
crl-16641	161	45	tasks	task	NOUN
crl-16641	161	46	”	"	PUNCT
crl-16641	161	47	(	(	PUNCT
crl-16641	161	48	2.74	2.74	NUM
crl-16641	161	49	)	)	PUNCT
crl-16641	161	50	;	;	PUNCT
crl-16641	161	51	“	"	PUNCT
crl-16641	161	52	the	the	DET
crl-16641	161	53	library	library	NOUN
crl-16641	161	54	uses	use	VERB
crl-16641	161	55	social	social	ADJ
crl-16641	161	56	media	medium	NOUN
crl-16641	161	57	tools	tool	NOUN
crl-16641	161	58	figure	figure	VERB
crl-16641	161	59	7	7	NUM
crl-16641	161	60	usability	usability	NOUN
crl-16641	161	61	survey	survey	NOUN
crl-16641	161	62	:	:	PUNCT
crl-16641	161	63	policies	policy	NOUN
crl-16641	161	64	and	and	CCONJ
crl-16641	161	65	customer	customer	NOUN
crl-16641	161	66	service	service	NOUN
crl-16641	161	67	figure	figure	NOUN
crl-16641	161	68	8	8	NUM
crl-16641	161	69	usability	usability	NOUN
crl-16641	161	70	survey	survey	NOUN
crl-16641	161	71	:	:	PUNCT
crl-16641	161	72	signage	signage	NOUN
crl-16641	161	73	and	and	CCONJ
crl-16641	161	74	wayfinding	wayfinde	VERB
crl-16641	161	75	journey	journey	NOUN
crl-16641	161	76	mapping	mapping	NOUN
crl-16641	161	77	the	the	DET
crl-16641	161	78	user	user	NOUN
crl-16641	161	79	experience	experience	NOUN
crl-16641	161	80	469	469	NUM
crl-16641	161	81	in	in	ADP
crl-16641	161	82	meaningful	meaningful	ADJ
crl-16641	161	83	ways	way	NOUN
crl-16641	161	84	”	"	PUNCT
crl-16641	161	85	(	(	PUNCT
crl-16641	161	86	2.74	2.74	NUM
crl-16641	161	87	)	)	PUNCT
crl-16641	161	88	;	;	PUNCT
crl-16641	161	89	“	"	PUNCT
crl-16641	161	90	web	web	NOUN
crl-16641	161	91	content	content	NOUN
crl-16641	161	92	is	be	AUX
crl-16641	161	93	engaging	engage	VERB
crl-16641	161	94	”	"	PUNCT
crl-16641	161	95	(	(	PUNCT
crl-16641	161	96	2.85	2.85	NUM
crl-16641	161	97	)	)	PUNCT
crl-16641	161	98	;	;	PUNCT
crl-16641	161	99	“	"	PUNCT
crl-16641	161	100	content	content	NOUN
crl-16641	161	101	is	be	AUX
crl-16641	161	102	written	write	VERB
crl-16641	161	103	for	for	ADP
crl-16641	161	104	the	the	DET
crl-16641	161	105	web	web	NOUN
crl-16641	161	106	”	"	PUNCT
crl-16641	161	107	(	(	PUNCT
crl-16641	161	108	2.85	2.85	NUM
crl-16641	161	109	)	)	PUNCT
crl-16641	161	110	;	;	PUNCT
crl-16641	161	111	“	"	PUNCT
crl-16641	161	112	the	the	DET
crl-16641	161	113	home	home	NOUN
crl-16641	161	114	page	page	NOUN
crl-16641	161	115	clearly	clearly	ADV
crl-16641	161	116	expresses	express	VERB
crl-16641	161	117	what	what	PRON
crl-16641	161	118	people	people	NOUN
crl-16641	161	119	can	can	AUX
crl-16641	161	120	do	do	VERB
crl-16641	161	121	on	on	ADP
crl-16641	161	122	the	the	DET
crl-16641	161	123	library	library	PROPN
crl-16641	161	124	’s	’s	PART
crl-16641	161	125	website	website	NOUN
crl-16641	161	126	”	"	PUNCT
crl-16641	161	127	(	(	PUNCT
crl-16641	161	128	2.85	2.85	NUM
crl-16641	161	129	)	)	PUNCT
crl-16641	161	130	;	;	PUNCT
crl-16641	161	131	“	"	PUNCT
crl-16641	161	132	website	website	NOUN
crl-16641	161	133	employs	employ	VERB
crl-16641	161	134	the	the	DET
crl-16641	161	135	library	library	PROPN
crl-16641	161	136	’s	’s	PART
crl-16641	161	137	visual	visual	ADJ
crl-16641	161	138	language	language	NOUN
crl-16641	161	139	”	"	PUNCT
crl-16641	161	140	(	(	PUNCT
crl-16641	161	141	2.85	2.85	NUM
crl-16641	161	142	)	)	PUNCT
crl-16641	161	143	;	;	PUNCT
crl-16641	161	144	“	"	PUNCT
crl-16641	161	145	the	the	DET
crl-16641	161	146	size	size	NOUN
crl-16641	161	147	of	of	ADP
crl-16641	161	148	the	the	DET
crl-16641	161	149	library	library	PROPN
crl-16641	161	150	’s	’s	PART
crl-16641	161	151	website	website	NOUN
crl-16641	161	152	is	be	AUX
crl-16641	161	153	commensurate	commensurate	ADJ
crl-16641	161	154	with	with	ADP
crl-16641	161	155	the	the	DET
crl-16641	161	156	amount	amount	NOUN
crl-16641	161	157	of	of	ADP
crl-16641	161	158	effort	effort	NOUN
crl-16641	161	159	that	that	SCONJ
crl-16641	161	160	we	we	PRON
crl-16641	161	161	can	can	AUX
crl-16641	161	162	devote	devote	VERB
crl-16641	161	163	to	to	ADP
crl-16641	161	164	it	it	PRON
crl-16641	161	165	”	"	PUNCT
crl-16641	161	166	(	(	PUNCT
crl-16641	161	167	2.89	2.89	NUM
crl-16641	161	168	)	)	PUNCT
crl-16641	161	169	;	;	PUNCT
crl-16641	161	170	and	and	CCONJ
crl-16641	161	171	“	"	PUNCT
crl-16641	161	172	website	website	NOUN
crl-16641	161	173	employs	employ	VERB
crl-16641	161	174	web	web	NOUN
crl-16641	161	175	design	design	NOUN
crl-16641	161	176	conventions	convention	NOUN
crl-16641	161	177	”	"	PUNCT
crl-16641	161	178	(	(	PUNCT
crl-16641	161	179	2.89	2.89	NUM
crl-16641	161	180	)	)	PUNCT
crl-16641	161	181	.	.	PUNCT
crl-16641	162	1	of	of	ADP
crl-16641	162	2	the	the	DET
crl-16641	162	3	five	five	NUM
crl-16641	162	4	statements	statement	NOUN
crl-16641	162	5	based	base	VERB
crl-16641	162	6	on	on	ADP
crl-16641	162	7	using	use	VERB
crl-16641	162	8	the	the	DET
crl-16641	162	9	library	library	NOUN
crl-16641	162	10	(	(	PUNCT
crl-16641	162	11	figure	figure	NOUN
crl-16641	162	12	10	10	NUM
crl-16641	162	13	)	)	PUNCT
crl-16641	162	14	,	,	PUNCT
crl-16641	162	15	two	two	NUM
crl-16641	162	16	scored	score	VERB
crl-16641	162	17	below	below	ADP
crl-16641	162	18	3.0	3.0	NUM
crl-16641	162	19	:	:	PUNCT
crl-16641	162	20	“	"	PUNCT
crl-16641	162	21	the	the	DET
crl-16641	162	22	library	library	NOUN
crl-16641	162	23	merchandizes	merchandize	VERB
crl-16641	162	24	its	its	PRON
crl-16641	162	25	materials	material	NOUN
crl-16641	162	26	”	"	PUNCT
crl-16641	162	27	(	(	PUNCT
crl-16641	162	28	2.44	2.44	NUM
crl-16641	162	29	)	)	PUNCT
crl-16641	162	30	and	and	CCONJ
crl-16641	162	31	“	"	PUNCT
crl-16641	162	32	marketing	marketing	NOUN
crl-16641	162	33	materials	material	NOUN
crl-16641	162	34	are	be	AUX
crl-16641	162	35	relevant	relevant	ADJ
crl-16641	162	36	to	to	ADP
crl-16641	162	37	user	user	NOUN
crl-16641	162	38	needs	need	NOUN
crl-16641	162	39	”	"	PUNCT
crl-16641	162	40	(	(	PUNCT
crl-16641	162	41	2.81	2.81	NUM
crl-16641	162	42	)	)	PUNCT
crl-16641	162	43	.	.	PUNCT
crl-16641	163	1	the	the	DET
crl-16641	163	2	other	other	ADJ
crl-16641	163	3	statements	statement	NOUN
crl-16641	163	4	received	receive	VERB
crl-16641	163	5	more	more	ADJ
crl-16641	163	6	favorable	favorable	ADJ
crl-16641	163	7	ratings	rating	NOUN
crl-16641	163	8	:	:	PUNCT
crl-16641	163	9	“	"	PUNCT
crl-16641	163	10	library	library	NOUN
crl-16641	163	11	services	service	NOUN
crl-16641	163	12	and	and	CCONJ
crl-16641	163	13	programs	program	NOUN
crl-16641	163	14	solve	solve	VERB
crl-16641	163	15	problems	problem	NOUN
crl-16641	163	16	”	"	PUNCT
crl-16641	163	17	(	(	PUNCT
crl-16641	163	18	3.52	3.52	NUM
crl-16641	163	19	)	)	PUNCT
crl-16641	163	20	;	;	PUNCT
crl-16641	163	21	“	"	PUNCT
crl-16641	163	22	the	the	DET
crl-16641	163	23	technology	technology	NOUN
crl-16641	163	24	in	in	ADP
crl-16641	163	25	the	the	DET
crl-16641	163	26	library	library	NOUN
crl-16641	163	27	is	be	AUX
crl-16641	163	28	relevant	relevant	ADJ
crl-16641	163	29	,	,	PUNCT
crl-16641	163	30	useful	useful	ADJ
crl-16641	163	31	,	,	PUNCT
crl-16641	163	32	and	and	CCONJ
crl-16641	163	33	usable	usable	ADJ
crl-16641	163	34	”	"	PUNCT
crl-16641	163	35	(	(	PUNCT
crl-16641	163	36	4.00	4.00	NUM
crl-16641	163	37	)	)	PUNCT
crl-16641	163	38	;	;	PUNCT
crl-16641	163	39	and	and	CCONJ
crl-16641	163	40	“	"	PUNCT
crl-16641	163	41	collections	collection	NOUN
crl-16641	163	42	are	be	AUX
crl-16641	163	43	relevant	relevant	ADJ
crl-16641	163	44	to	to	ADP
crl-16641	163	45	users	user	NOUN
crl-16641	163	46	’	'	PUNCT
crl-16641	163	47	needs	need	NOUN
crl-16641	163	48	”	"	PUNCT
crl-16641	163	49	(	(	PUNCT
crl-16641	163	50	4.07	4.07	NUM
crl-16641	163	51	)	)	PUNCT
crl-16641	163	52	.	.	PUNCT
crl-16641	164	1	discussion	discussion	NOUN
crl-16641	164	2	this	this	DET
crl-16641	164	3	pilot	pilot	NOUN
crl-16641	164	4	project	project	NOUN
crl-16641	164	5	underscored	underscore	VERB
crl-16641	164	6	the	the	DET
crl-16641	164	7	value	value	NOUN
crl-16641	164	8	of	of	ADP
crl-16641	164	9	journey	journey	NOUN
crl-16641	164	10	mapping	mapping	NOUN
crl-16641	164	11	as	as	ADP
crl-16641	164	12	a	a	DET
crl-16641	164	13	methodology	methodology	NOUN
crl-16641	164	14	to	to	PART
crl-16641	164	15	review	review	VERB
crl-16641	164	16	and	and	CCONJ
crl-16641	164	17	enhance	enhance	VERB
crl-16641	164	18	library	library	NOUN
crl-16641	164	19	services	service	NOUN
crl-16641	164	20	.	.	PUNCT
crl-16641	165	1	the	the	DET
crl-16641	165	2	combination	combination	NOUN
crl-16641	165	3	of	of	ADP
crl-16641	165	4	student	student	NOUN
crl-16641	165	5	journals	journal	NOUN
crl-16641	165	6	of	of	ADP
crl-16641	165	7	their	their	PRON
crl-16641	165	8	scenarios	scenario	NOUN
crl-16641	165	9	on	on	ADP
crl-16641	165	10	data	data	NOUN
crl-16641	165	11	collection	collection	NOUN
crl-16641	165	12	forms	form	NOUN
crl-16641	165	13	and	and	CCONJ
crl-16641	165	14	the	the	DET
crl-16641	165	15	focus	focus	NOUN
crl-16641	165	16	group	group	NOUN
crl-16641	165	17	discussions	discussion	NOUN
crl-16641	165	18	readily	readily	ADV
crl-16641	165	19	revealed	reveal	VERB
crl-16641	165	20	the	the	DET
crl-16641	165	21	stress	stress	NOUN
crl-16641	165	22	points	point	NOUN
crl-16641	165	23	.	.	PUNCT
crl-16641	166	1	as	as	ADP
crl-16641	166	2	a	a	DET
crl-16641	166	3	result	result	NOUN
crl-16641	166	4	of	of	ADP
crl-16641	166	5	the	the	DET
crl-16641	166	6	documentation	documentation	NOUN
crl-16641	166	7	,	,	PUNCT
crl-16641	166	8	problematic	problematic	ADJ
crl-16641	166	9	interactions	interaction	NOUN
crl-16641	166	10	were	be	AUX
crl-16641	166	11	easily	easily	ADV
crl-16641	166	12	identified	identify	VERB
crl-16641	166	13	for	for	ADP
crl-16641	166	14	figure	figure	NOUN
crl-16641	166	15	9	9	NUM
crl-16641	166	16	usability	usability	NOUN
crl-16641	166	17	survey	survey	NOUN
crl-16641	166	18	:	:	PUNCT
crl-16641	166	19	online	online	ADJ
crl-16641	166	20	presence	presence	NOUN
crl-16641	166	21	figure	figure	NOUN
crl-16641	166	22	10	10	NUM
crl-16641	166	23	usability	usability	NOUN
crl-16641	166	24	survey	survey	NOUN
crl-16641	166	25	:	:	PUNCT
crl-16641	166	26	using	use	VERB
crl-16641	166	27	the	the	DET
crl-16641	166	28	library	library	PROPN
crl-16641	166	29	470	470	NUM
crl-16641	166	30	college	college	PROPN
crl-16641	166	31	&	&	CCONJ
crl-16641	166	32	research	research	PROPN
crl-16641	166	33	libraries	library	NOUN
crl-16641	166	34	may	may	AUX
crl-16641	166	35	2017	2017	NUM
crl-16641	166	36	remedy	remedy	NOUN
crl-16641	166	37	as	as	SCONJ
crl-16641	166	38	noted	note	VERB
crl-16641	166	39	in	in	ADP
crl-16641	166	40	the	the	DET
crl-16641	166	41	section	section	NOUN
crl-16641	166	42	on	on	ADP
crl-16641	166	43	findings	finding	NOUN
crl-16641	166	44	and	and	CCONJ
crl-16641	166	45	recommendations	recommendation	NOUN
crl-16641	166	46	.	.	PUNCT
crl-16641	167	1	another	another	DET
crl-16641	167	2	interesting	interesting	ADJ
crl-16641	167	3	aspect	aspect	NOUN
crl-16641	167	4	of	of	ADP
crl-16641	167	5	this	this	DET
crl-16641	167	6	study	study	NOUN
crl-16641	167	7	was	be	AUX
crl-16641	167	8	that	that	SCONJ
crl-16641	167	9	many	many	ADJ
crl-16641	167	10	stress	stress	NOUN
crl-16641	167	11	points	point	NOUN
crl-16641	167	12	could	could	AUX
crl-16641	167	13	be	be	AUX
crl-16641	167	14	resolved	resolve	VERB
crl-16641	167	15	with	with	ADP
crl-16641	167	16	rapid	rapid	ADJ
crl-16641	167	17	action	action	NOUN
crl-16641	167	18	and	and	CCONJ
crl-16641	167	19	minor	minor	ADJ
crl-16641	167	20	adjustments	adjustment	NOUN
crl-16641	167	21	.	.	PUNCT
crl-16641	168	1	for	for	ADP
crl-16641	168	2	the	the	DET
crl-16641	168	3	more	more	ADV
crl-16641	168	4	complicated	complicated	ADJ
crl-16641	168	5	pain	pain	NOUN
crl-16641	168	6	points	point	NOUN
crl-16641	168	7	,	,	PUNCT
crl-16641	168	8	the	the	DET
crl-16641	168	9	data	datum	NOUN
crl-16641	168	10	collected	collect	VERB
crl-16641	168	11	provided	provide	VERB
crl-16641	168	12	a	a	DET
crl-16641	168	13	sound	sound	ADJ
crl-16641	168	14	basis	basis	NOUN
crl-16641	168	15	for	for	ADP
crl-16641	168	16	moving	move	VERB
crl-16641	168	17	forward	forward	ADV
crl-16641	168	18	methodically	methodically	ADV
crl-16641	168	19	to	to	PART
crl-16641	168	20	resolve	resolve	VERB
crl-16641	168	21	these	these	DET
crl-16641	168	22	issues	issue	NOUN
crl-16641	168	23	.	.	PUNCT
crl-16641	169	1	collecting	collect	VERB
crl-16641	169	2	data	datum	NOUN
crl-16641	169	3	from	from	ADP
crl-16641	169	4	the	the	DET
crl-16641	169	5	student	student	NOUN
crl-16641	169	6	experience	experience	NOUN
crl-16641	169	7	also	also	ADV
crl-16641	169	8	removed	remove	VERB
crl-16641	169	9	that	that	SCONJ
crl-16641	169	10	ever	ever	ADV
crl-16641	169	11	-	-	PUNCT
crl-16641	169	12	present	present	ADJ
crl-16641	169	13	good	good	ADJ
crl-16641	169	14	intention	intention	NOUN
crl-16641	169	15	of	of	ADP
crl-16641	169	16	library	library	NOUN
crl-16641	169	17	service	service	NOUN
crl-16641	169	18	providers	provider	NOUN
crl-16641	169	19	to	to	PART
crl-16641	169	20	base	base	VERB
crl-16641	169	21	policies	policy	NOUN
crl-16641	169	22	and	and	CCONJ
crl-16641	169	23	services	service	NOUN
crl-16641	169	24	on	on	ADP
crl-16641	169	25	our	our	PRON
crl-16641	169	26	own	own	ADJ
crl-16641	169	27	expectations	expectation	NOUN
crl-16641	169	28	of	of	ADP
crl-16641	169	29	what	what	PRON
crl-16641	169	30	students	student	NOUN
crl-16641	169	31	ought	ought	AUX
crl-16641	169	32	to	to	PART
crl-16641	169	33	do	do	VERB
crl-16641	169	34	when	when	SCONJ
crl-16641	169	35	using	use	VERB
crl-16641	169	36	the	the	DET
crl-16641	169	37	library	library	NOUN
crl-16641	169	38	.	.	PUNCT
crl-16641	170	1	rather	rather	ADV
crl-16641	170	2	,	,	PUNCT
crl-16641	170	3	the	the	DET
crl-16641	170	4	focus	focus	NOUN
crl-16641	170	5	was	be	AUX
crl-16641	170	6	immediately	immediately	ADV
crl-16641	170	7	one	one	NUM
crl-16641	170	8	of	of	ADP
crl-16641	170	9	accepting	accept	VERB
crl-16641	170	10	what	what	PRON
crl-16641	170	11	the	the	DET
crl-16641	170	12	students	student	NOUN
crl-16641	170	13	actually	actually	ADV
crl-16641	170	14	do	do	VERB
crl-16641	170	15	to	to	PART
crl-16641	170	16	process	process	VERB
crl-16641	170	17	a	a	DET
crl-16641	170	18	research	research	NOUN
crl-16641	170	19	or	or	CCONJ
crl-16641	170	20	library	library	NOUN
crl-16641	170	21	use	use	VERB
crl-16641	170	22	activity	activity	NOUN
crl-16641	170	23	from	from	ADP
crl-16641	170	24	their	their	PRON
crl-16641	170	25	own	own	ADJ
crl-16641	170	26	range	range	NOUN
crl-16641	170	27	of	of	ADP
crl-16641	170	28	experience	experience	NOUN
crl-16641	170	29	.	.	PUNCT
crl-16641	171	1	the	the	DET
crl-16641	171	2	interns	intern	NOUN
crl-16641	171	3	who	who	PRON
crl-16641	171	4	participated	participate	VERB
crl-16641	171	5	in	in	ADP
crl-16641	171	6	this	this	DET
crl-16641	171	7	pilot	pilot	NOUN
crl-16641	171	8	project	project	NOUN
crl-16641	171	9	ranged	range	VERB
crl-16641	171	10	from	from	ADP
crl-16641	171	11	first	first	ADJ
crl-16641	171	12	-	-	PUNCT
crl-16641	171	13	year	year	NOUN
crl-16641	171	14	to	to	ADP
crl-16641	171	15	third	third	ADJ
crl-16641	171	16	-	-	PUNCT
crl-16641	171	17	year	year	NOUN
crl-16641	171	18	students	student	NOUN
crl-16641	171	19	,	,	PUNCT
crl-16641	171	20	so	so	ADV
crl-16641	171	21	their	their	PRON
crl-16641	171	22	experiences	experience	NOUN
crl-16641	171	23	and	and	CCONJ
crl-16641	171	24	perspectives	perspective	NOUN
crl-16641	171	25	nicely	nicely	ADV
crl-16641	171	26	complemented	complement	VERB
crl-16641	171	27	our	our	PRON
crl-16641	171	28	user	user	NOUN
crl-16641	171	29	base	base	NOUN
crl-16641	171	30	.	.	PUNCT
crl-16641	172	1	the	the	DET
crl-16641	172	2	data	datum	NOUN
crl-16641	172	3	gathered	gather	VERB
crl-16641	172	4	provided	provide	VERB
crl-16641	172	5	very	very	ADV
crl-16641	172	6	specific	specific	ADJ
crl-16641	172	7	information	information	NOUN
crl-16641	172	8	for	for	ADP
crl-16641	172	9	recalibrating	recalibrate	VERB
crl-16641	172	10	both	both	CCONJ
crl-16641	172	11	online	online	ADV
crl-16641	172	12	and	and	CCONJ
crl-16641	172	13	in	in	ADP
crl-16641	172	14	-	-	PUNCT
crl-16641	172	15	building	building	NOUN
crl-16641	172	16	services	service	NOUN
crl-16641	172	17	.	.	PUNCT
crl-16641	173	1	the	the	DET
crl-16641	173	2	data	datum	NOUN
crl-16641	173	3	collected	collect	VERB
crl-16641	173	4	from	from	ADP
crl-16641	173	5	the	the	DET
crl-16641	173	6	staff	staff	NOUN
crl-16641	173	7	usability	usability	NOUN
crl-16641	173	8	survey	survey	NOUN
crl-16641	173	9	also	also	ADV
crl-16641	173	10	complemented	complement	VERB
crl-16641	173	11	the	the	DET
crl-16641	173	12	student	student	NOUN
crl-16641	173	13	data	datum	NOUN
crl-16641	173	14	.	.	PUNCT
crl-16641	174	1	researchers	researcher	NOUN
crl-16641	174	2	mapped	map	VERB
crl-16641	174	3	the	the	DET
crl-16641	174	4	usability	usability	NOUN
crl-16641	174	5	survey	survey	NOUN
crl-16641	174	6	statements	statement	NOUN
crl-16641	174	7	to	to	ADP
crl-16641	174	8	the	the	DET
crl-16641	174	9	journey	journey	NOUN
crl-16641	174	10	-	-	PUNCT
crl-16641	174	11	mapping	mapping	NOUN
crl-16641	174	12	scenarios	scenario	NOUN
crl-16641	174	13	to	to	PART
crl-16641	174	14	compare	compare	VERB
crl-16641	174	15	staff	staff	NOUN
crl-16641	174	16	ratings	rating	NOUN
crl-16641	174	17	with	with	ADP
crl-16641	174	18	student	student	NOUN
crl-16641	174	19	findings	finding	NOUN
crl-16641	174	20	.	.	PUNCT
crl-16641	175	1	for	for	ADP
crl-16641	175	2	example	example	NOUN
crl-16641	175	3	,	,	PUNCT
crl-16641	175	4	scenario	scenario	NOUN
crl-16641	175	5	7	7	NUM
crl-16641	175	6	asks	ask	VERB
crl-16641	175	7	users	user	NOUN
crl-16641	175	8	to	to	PART
crl-16641	175	9	locate	locate	VERB
crl-16641	175	10	an	an	DET
crl-16641	175	11	article	article	NOUN
crl-16641	175	12	and	and	CCONJ
crl-16641	175	13	maps	map	NOUN
crl-16641	175	14	to	to	ADP
crl-16641	175	15	the	the	DET
crl-16641	175	16	survey	survey	NOUN
crl-16641	175	17	statements	statement	NOUN
crl-16641	175	18	about	about	ADP
crl-16641	175	19	online	online	ADJ
crl-16641	175	20	presence	presence	NOUN
crl-16641	175	21	:	:	PUNCT
crl-16641	175	22	“	"	PUNCT
crl-16641	175	23	the	the	DET
crl-16641	175	24	home	home	NOUN
crl-16641	175	25	page	page	NOUN
crl-16641	175	26	clearly	clearly	ADV
crl-16641	175	27	expresses	express	VERB
crl-16641	175	28	what	what	PRON
crl-16641	175	29	people	people	NOUN
crl-16641	175	30	can	can	AUX
crl-16641	175	31	do	do	VERB
crl-16641	175	32	on	on	ADP
crl-16641	175	33	the	the	DET
crl-16641	175	34	library	library	NOUN
crl-16641	175	35	website	website	NOUN
crl-16641	175	36	”	"	PUNCT
crl-16641	175	37	(	(	PUNCT
crl-16641	175	38	2.85	2.85	NUM
crl-16641	175	39	)	)	PUNCT
crl-16641	175	40	,	,	PUNCT
crl-16641	175	41	“	"	PUNCT
crl-16641	175	42	users	user	NOUN
crl-16641	175	43	can	can	AUX
crl-16641	175	44	easily	easily	ADV
crl-16641	175	45	accomplish	accomplish	VERB
crl-16641	175	46	critical	critical	ADJ
crl-16641	175	47	tasks	task	NOUN
crl-16641	175	48	”	"	PUNCT
crl-16641	175	49	(	(	PUNCT
crl-16641	175	50	2.74	2.74	NUM
crl-16641	175	51	)	)	PUNCT
crl-16641	175	52	,	,	PUNCT
crl-16641	175	53	and	and	CCONJ
crl-16641	175	54	“	"	PUNCT
crl-16641	175	55	users	user	NOUN
crl-16641	175	56	can	can	AUX
crl-16641	175	57	easily	easily	ADV
crl-16641	175	58	search	search	VERB
crl-16641	175	59	for	for	ADP
crl-16641	175	60	library	library	NOUN
crl-16641	175	61	items	item	NOUN
crl-16641	175	62	and	and	CCONJ
crl-16641	175	63	place	place	NOUN
crl-16641	175	64	holds	hold	VERB
crl-16641	175	65	”	"	PUNCT
crl-16641	175	66	(	(	PUNCT
crl-16641	175	67	2.63	2.63	NUM
crl-16641	175	68	)	)	PUNCT
crl-16641	175	69	.	.	PUNCT
crl-16641	176	1	the	the	DET
crl-16641	176	2	averaged	averaged	ADJ
crl-16641	176	3	student	student	NOUN
crl-16641	176	4	rating	rating	NOUN
crl-16641	176	5	for	for	ADP
crl-16641	176	6	this	this	DET
crl-16641	176	7	scenario	scenario	NOUN
crl-16641	176	8	was	be	AUX
crl-16641	176	9	2.3	2.3	NUM
crl-16641	176	10	,	,	PUNCT
crl-16641	176	11	which	which	PRON
crl-16641	176	12	was	be	AUX
crl-16641	176	13	consistent	consistent	ADJ
crl-16641	176	14	with	with	ADP
crl-16641	176	15	the	the	DET
crl-16641	176	16	averaged	average	VERB
crl-16641	176	17	staff	staff	NOUN
crl-16641	176	18	survey	survey	NOUN
crl-16641	176	19	response	response	NOUN
crl-16641	176	20	.	.	PUNCT
crl-16641	177	1	several	several	ADJ
crl-16641	177	2	recommendations	recommendation	NOUN
crl-16641	177	3	were	be	AUX
crl-16641	177	4	made	make	VERB
crl-16641	177	5	and	and	CCONJ
crl-16641	177	6	changes	change	NOUN
crl-16641	177	7	were	be	AUX
crl-16641	177	8	implemented	implement	VERB
crl-16641	177	9	in	in	ADP
crl-16641	177	10	this	this	DET
crl-16641	177	11	area	area	NOUN
crl-16641	177	12	as	as	ADP
crl-16641	177	13	a	a	DET
crl-16641	177	14	result	result	NOUN
crl-16641	177	15	of	of	ADP
crl-16641	177	16	the	the	DET
crl-16641	177	17	study	study	NOUN
crl-16641	177	18	.	.	PUNCT
crl-16641	178	1	scenario	scenario	NOUN
crl-16641	178	2	6	6	NUM
crl-16641	178	3	asked	ask	VERB
crl-16641	178	4	students	student	NOUN
crl-16641	178	5	to	to	PART
crl-16641	178	6	find	find	VERB
crl-16641	178	7	a	a	DET
crl-16641	178	8	place	place	NOUN
crl-16641	178	9	in	in	ADP
crl-16641	178	10	the	the	DET
crl-16641	178	11	library	library	NOUN
crl-16641	178	12	to	to	PART
crl-16641	178	13	charge	charge	VERB
crl-16641	178	14	their	their	PRON
crl-16641	178	15	cell	cell	NOUN
crl-16641	178	16	phone	phone	NOUN
crl-16641	178	17	,	,	PUNCT
crl-16641	178	18	which	which	PRON
crl-16641	178	19	they	they	PRON
crl-16641	178	20	were	be	AUX
crl-16641	178	21	all	all	ADV
crl-16641	178	22	able	able	ADJ
crl-16641	178	23	to	to	PART
crl-16641	178	24	do	do	VERB
crl-16641	178	25	,	,	PUNCT
crl-16641	178	26	and	and	CCONJ
crl-16641	178	27	the	the	DET
crl-16641	178	28	average	average	ADJ
crl-16641	178	29	rating	rating	NOUN
crl-16641	178	30	was	be	AUX
crl-16641	178	31	4.4	4.4	NUM
crl-16641	178	32	;	;	PUNCT
crl-16641	178	33	the	the	DET
crl-16641	178	34	usability	usability	NOUN
crl-16641	178	35	survey	survey	NOUN
crl-16641	178	36	statements	statement	NOUN
crl-16641	178	37	that	that	PRON
crl-16641	178	38	map	map	VERB
crl-16641	178	39	well	well	ADV
crl-16641	178	40	to	to	ADP
crl-16641	178	41	this	this	DET
crl-16641	178	42	scenario	scenario	NOUN
crl-16641	178	43	were	be	AUX
crl-16641	178	44	“	"	PUNCT
crl-16641	178	45	users	user	NOUN
crl-16641	178	46	have	have	VERB
crl-16641	178	47	easy	easy	ADJ
crl-16641	178	48	access	access	NOUN
crl-16641	178	49	to	to	ADP
crl-16641	178	50	power	power	NOUN
crl-16641	178	51	outlets	outlet	NOUN
crl-16641	178	52	”	"	PUNCT
crl-16641	178	53	(	(	PUNCT
crl-16641	178	54	3.26	3.26	NUM
crl-16641	178	55	)	)	PUNCT
crl-16641	178	56	and	and	CCONJ
crl-16641	178	57	“	"	PUNCT
crl-16641	178	58	the	the	DET
crl-16641	178	59	technology	technology	NOUN
crl-16641	178	60	in	in	ADP
crl-16641	178	61	the	the	DET
crl-16641	178	62	library	library	NOUN
crl-16641	178	63	is	be	AUX
crl-16641	178	64	relevant	relevant	ADJ
crl-16641	178	65	,	,	PUNCT
crl-16641	178	66	useful	useful	ADJ
crl-16641	178	67	and	and	CCONJ
crl-16641	178	68	usable	usable	ADJ
crl-16641	178	69	”	"	PUNCT
crl-16641	178	70	(	(	PUNCT
crl-16641	178	71	4.00	4.00	NUM
crl-16641	178	72	)	)	PUNCT
crl-16641	178	73	.	.	PUNCT
crl-16641	179	1	in	in	ADP
crl-16641	179	2	this	this	DET
crl-16641	179	3	case	case	NOUN
crl-16641	179	4	,	,	PUNCT
crl-16641	179	5	the	the	DET
crl-16641	179	6	students	student	NOUN
crl-16641	179	7	rated	rate	VERB
crl-16641	179	8	these	these	DET
crl-16641	179	9	checkpoints	checkpoint	NOUN
crl-16641	179	10	higher	high	ADJ
crl-16641	179	11	than	than	ADP
crl-16641	179	12	staff	staff	NOUN
crl-16641	179	13	,	,	PUNCT
crl-16641	179	14	resulting	result	VERB
crl-16641	179	15	in	in	ADP
crl-16641	179	16	few	few	ADJ
crl-16641	179	17	recommendations	recommendation	NOUN
crl-16641	179	18	.	.	PUNCT
crl-16641	180	1	presentations	presentation	NOUN
crl-16641	180	2	of	of	ADP
crl-16641	180	3	the	the	DET
crl-16641	180	4	data	datum	NOUN
crl-16641	180	5	gathered	gather	VERB
crl-16641	180	6	were	be	AUX
crl-16641	180	7	presented	present	VERB
crl-16641	180	8	to	to	ADP
crl-16641	180	9	small	small	ADJ
crl-16641	180	10	working	work	VERB
crl-16641	180	11	groups	group	NOUN
crl-16641	180	12	within	within	ADP
crl-16641	180	13	the	the	DET
crl-16641	180	14	library	library	NOUN
crl-16641	180	15	both	both	PRON
crl-16641	180	16	to	to	PART
crl-16641	180	17	share	share	VERB
crl-16641	180	18	the	the	DET
crl-16641	180	19	findings	finding	NOUN
crl-16641	180	20	and	and	CCONJ
crl-16641	180	21	to	to	PART
crl-16641	180	22	encourage	encourage	VERB
crl-16641	180	23	others	other	NOUN
crl-16641	180	24	to	to	PART
crl-16641	180	25	reimagine	reimagine	VERB
crl-16641	180	26	their	their	PRON
crl-16641	180	27	services	service	NOUN
crl-16641	180	28	by	by	ADP
crl-16641	180	29	focusing	focus	VERB
crl-16641	180	30	on	on	ADP
crl-16641	180	31	the	the	DET
crl-16641	180	32	user	user	NOUN
crl-16641	180	33	experience	experience	NOUN
crl-16641	180	34	.	.	PUNCT
crl-16641	181	1	after	after	ADP
crl-16641	181	2	several	several	ADJ
crl-16641	181	3	presentations	presentation	NOUN
crl-16641	181	4	,	,	PUNCT
crl-16641	181	5	the	the	DET
crl-16641	181	6	intent	intent	NOUN
crl-16641	181	7	of	of	ADP
crl-16641	181	8	the	the	DET
crl-16641	181	9	researchers	researcher	NOUN
crl-16641	181	10	is	be	AUX
crl-16641	181	11	to	to	PART
crl-16641	181	12	redistribute	redistribute	VERB
crl-16641	181	13	the	the	DET
crl-16641	181	14	staff	staff	NOUN
crl-16641	181	15	usability	usability	NOUN
crl-16641	181	16	survey	survey	NOUN
crl-16641	181	17	to	to	PART
crl-16641	181	18	identify	identify	VERB
crl-16641	181	19	any	any	DET
crl-16641	181	20	changes	change	NOUN
crl-16641	181	21	in	in	ADP
crl-16641	181	22	perceptions	perception	NOUN
crl-16641	181	23	as	as	ADP
crl-16641	181	24	a	a	DET
crl-16641	181	25	result	result	NOUN
crl-16641	181	26	of	of	ADP
crl-16641	181	27	the	the	DET
crl-16641	181	28	current	current	ADJ
crl-16641	181	29	project	project	NOUN
crl-16641	181	30	.	.	PUNCT
crl-16641	182	1	the	the	DET
crl-16641	182	2	results	result	NOUN
crl-16641	182	3	of	of	ADP
crl-16641	182	4	this	this	DET
crl-16641	182	5	pilot	pilot	NOUN
crl-16641	182	6	study	study	NOUN
crl-16641	182	7	,	,	PUNCT
crl-16641	182	8	particularly	particularly	ADV
crl-16641	182	9	the	the	DET
crl-16641	182	10	increased	increase	VERB
crl-16641	182	11	usage	usage	NOUN
crl-16641	182	12	of	of	ADP
crl-16641	182	13	the	the	DET
crl-16641	182	14	new	new	ADJ
crl-16641	182	15	chat	chat	NOUN
crl-16641	182	16	platform	platform	NOUN
crl-16641	182	17	implemented	implement	VERB
crl-16641	182	18	as	as	ADP
crl-16641	182	19	a	a	DET
crl-16641	182	20	direct	direct	ADJ
crl-16641	182	21	result	result	NOUN
crl-16641	182	22	of	of	ADP
crl-16641	182	23	the	the	DET
crl-16641	182	24	researcher	researcher	NOUN
crl-16641	182	25	’s	’s	PART
crl-16641	182	26	findings	finding	NOUN
crl-16641	182	27	,	,	PUNCT
crl-16641	182	28	indicate	indicate	VERB
crl-16641	182	29	that	that	SCONJ
crl-16641	182	30	journey	journey	ADJ
crl-16641	182	31	mapping	mapping	NOUN
crl-16641	182	32	can	can	AUX
crl-16641	182	33	be	be	AUX
crl-16641	182	34	an	an	DET
crl-16641	182	35	effective	effective	ADJ
crl-16641	182	36	method	method	NOUN
crl-16641	182	37	of	of	ADP
crl-16641	182	38	enhancing	enhance	VERB
crl-16641	182	39	user	user	NOUN
crl-16641	182	40	experience	experience	NOUN
crl-16641	182	41	.	.	PUNCT
crl-16641	183	1	a	a	DET
crl-16641	183	2	limitation	limitation	NOUN
crl-16641	183	3	of	of	ADP
crl-16641	183	4	the	the	DET
crl-16641	183	5	study	study	NOUN
crl-16641	183	6	was	be	AUX
crl-16641	183	7	the	the	DET
crl-16641	183	8	small	small	ADJ
crl-16641	183	9	sample	sample	NOUN
crl-16641	183	10	size	size	NOUN
crl-16641	183	11	of	of	ADP
crl-16641	183	12	participant	participant	ADJ
crl-16641	183	13	interns	intern	NOUN
crl-16641	183	14	.	.	PUNCT
crl-16641	184	1	the	the	DET
crl-16641	184	2	researchers	researcher	NOUN
crl-16641	184	3	have	have	AUX
crl-16641	184	4	secured	secure	VERB
crl-16641	184	5	funds	fund	NOUN
crl-16641	184	6	to	to	PART
crl-16641	184	7	conduct	conduct	VERB
crl-16641	184	8	a	a	DET
crl-16641	184	9	follow	follow	VERB
crl-16641	184	10	-	-	PUNCT
crl-16641	184	11	up	up	ADP
crl-16641	184	12	study	study	NOUN
crl-16641	184	13	to	to	PART
crl-16641	184	14	be	be	AUX
crl-16641	184	15	conducted	conduct	VERB
crl-16641	184	16	in	in	ADP
crl-16641	184	17	autumn	autumn	NOUN
crl-16641	184	18	semester	semester	NOUN
crl-16641	184	19	2016	2016	NUM
crl-16641	184	20	,	,	PUNCT
crl-16641	184	21	with	with	ADP
crl-16641	184	22	a	a	DET
crl-16641	184	23	larger	large	ADJ
crl-16641	184	24	group	group	NOUN
crl-16641	184	25	of	of	ADP
crl-16641	184	26	student	student	NOUN
crl-16641	184	27	participants	participant	NOUN
crl-16641	184	28	that	that	PRON
crl-16641	184	29	focuses	focus	VERB
crl-16641	184	30	specifically	specifically	ADV
crl-16641	184	31	on	on	ADP
crl-16641	184	32	the	the	DET
crl-16641	184	33	library	library	PROPN
crl-16641	184	34	’s	’s	PART
crl-16641	184	35	web	web	NOUN
crl-16641	184	36	presence	presence	NOUN
crl-16641	184	37	.	.	PUNCT
crl-16641	185	1	conclusions	conclusion	NOUN
crl-16641	185	2	the	the	DET
crl-16641	185	3	scope	scope	NOUN
crl-16641	185	4	of	of	ADP
crl-16641	185	5	this	this	DET
crl-16641	185	6	study	study	NOUN
crl-16641	185	7	was	be	AUX
crl-16641	185	8	informative	informative	ADJ
crl-16641	185	9	,	,	PUNCT
crl-16641	185	10	and	and	CCONJ
crl-16641	185	11	the	the	DET
crl-16641	185	12	process	process	NOUN
crl-16641	185	13	guided	guide	VERB
crl-16641	185	14	researchers	researcher	NOUN
crl-16641	185	15	to	to	PART
crl-16641	185	16	make	make	VERB
crl-16641	185	17	recommendations	recommendation	NOUN
crl-16641	185	18	to	to	ADP
crl-16641	185	19	the	the	DET
crl-16641	185	20	appropriate	appropriate	ADJ
crl-16641	185	21	units	unit	NOUN
crl-16641	185	22	and	and	CCONJ
crl-16641	185	23	to	to	ADP
crl-16641	185	24	the	the	DET
crl-16641	185	25	library	library	PROPN
crl-16641	185	26	administration	administration	PROPN
crl-16641	185	27	advisory	advisory	PROPN
crl-16641	185	28	board	board	NOUN
crl-16641	185	29	to	to	PART
crl-16641	185	30	improve	improve	VERB
crl-16641	185	31	the	the	DET
crl-16641	185	32	experience	experience	NOUN
crl-16641	185	33	of	of	ADP
crl-16641	185	34	our	our	PRON
crl-16641	185	35	users	user	NOUN
crl-16641	185	36	.	.	PUNCT
crl-16641	186	1	while	while	SCONJ
crl-16641	186	2	the	the	DET
crl-16641	186	3	findings	finding	NOUN
crl-16641	186	4	were	be	AUX
crl-16641	186	5	completed	complete	VERB
crl-16641	186	6	in	in	ADP
crl-16641	186	7	a	a	DET
crl-16641	186	8	single	single	ADJ
crl-16641	186	9	academic	academic	ADJ
crl-16641	186	10	library	library	NOUN
crl-16641	186	11	with	with	ADP
crl-16641	186	12	a	a	DET
crl-16641	186	13	small	small	ADJ
crl-16641	186	14	sample	sample	NOUN
crl-16641	186	15	size	size	NOUN
crl-16641	186	16	and	and	CCONJ
crl-16641	186	17	are	be	AUX
crl-16641	186	18	not	not	PART
crl-16641	186	19	generalizable	generalizable	ADJ
crl-16641	186	20	,	,	PUNCT
crl-16641	186	21	both	both	CCONJ
crl-16641	186	22	minor	minor	ADJ
crl-16641	186	23	and	and	CCONJ
crl-16641	186	24	more	more	ADV
crl-16641	186	25	involved	involved	ADJ
crl-16641	186	26	changes	change	NOUN
crl-16641	186	27	are	be	AUX
crl-16641	186	28	either	either	CCONJ
crl-16641	186	29	already	already	ADV
crl-16641	186	30	completed	complete	VERB
crl-16641	186	31	or	or	CCONJ
crl-16641	186	32	were	be	AUX
crl-16641	186	33	set	set	VERB
crl-16641	186	34	into	into	ADP
crl-16641	186	35	motion	motion	NOUN
crl-16641	186	36	to	to	PART
crl-16641	186	37	improve	improve	VERB
crl-16641	186	38	user	user	NOUN
crl-16641	186	39	experience	experience	NOUN
crl-16641	186	40	at	at	ADP
crl-16641	186	41	different	different	ADJ
crl-16641	186	42	checkpoints	checkpoint	NOUN
crl-16641	186	43	.	.	PUNCT
crl-16641	187	1	although	although	SCONJ
crl-16641	187	2	some	some	DET
crl-16641	187	3	units	unit	NOUN
crl-16641	187	4	chose	choose	VERB
crl-16641	187	5	not	not	PART
crl-16641	187	6	to	to	PART
crl-16641	187	7	make	make	VERB
crl-16641	187	8	changes	change	NOUN
crl-16641	187	9	based	base	VERB
crl-16641	187	10	on	on	ADP
crl-16641	187	11	our	our	PRON
crl-16641	187	12	recommendations	recommendation	NOUN
crl-16641	187	13	,	,	PUNCT
crl-16641	187	14	this	this	PRON
crl-16641	187	15	exemplifies	exemplify	VERB
crl-16641	187	16	the	the	DET
crl-16641	187	17	evolutionary	evolutionary	ADJ
crl-16641	187	18	nature	nature	NOUN
crl-16641	187	19	of	of	ADP
crl-16641	187	20	reexamining	reexamine	VERB
crl-16641	187	21	the	the	DET
crl-16641	187	22	library	library	NOUN
crl-16641	187	23	through	through	ADP
crl-16641	187	24	the	the	DET
crl-16641	187	25	user	user	NOUN
crl-16641	187	26	experience	experience	NOUN
crl-16641	187	27	.	.	PUNCT
crl-16641	188	1	this	this	DET
crl-16641	188	2	pilot	pilot	NOUN
crl-16641	188	3	study	study	NOUN
crl-16641	188	4	reinforces	reinforce	VERB
crl-16641	188	5	how	how	SCONJ
crl-16641	188	6	a	a	DET
crl-16641	188	7	journey	journey	NOUN
crl-16641	188	8	-	-	PUNCT
crl-16641	188	9	mapping	mapping	NOUN
crl-16641	188	10	methodology	methodology	NOUN
crl-16641	188	11	can	can	AUX
crl-16641	188	12	inform	inform	VERB
crl-16641	188	13	decision	decision	NOUN
crl-16641	188	14	making	making	NOUN
crl-16641	188	15	with	with	ADP
crl-16641	188	16	the	the	DET
crl-16641	188	17	intention	intention	NOUN
crl-16641	188	18	to	to	PART
crl-16641	188	19	identify	identify	VERB
crl-16641	188	20	and	and	CCONJ
crl-16641	188	21	to	to	PART
crl-16641	188	22	break	break	VERB
crl-16641	188	23	down	down	ADP
crl-16641	188	24	barriers	barrier	NOUN
crl-16641	188	25	for	for	ADP
crl-16641	188	26	users	user	NOUN
crl-16641	188	27	and	and	CCONJ
crl-16641	188	28	improve	improve	VERB
crl-16641	188	29	their	their	PRON
crl-16641	188	30	experience	experience	NOUN
crl-16641	188	31	across	across	ADP
crl-16641	188	32	different	different	ADJ
crl-16641	188	33	units	unit	NOUN
crl-16641	188	34	of	of	ADP
crl-16641	188	35	the	the	DET
crl-16641	188	36	library	library	NOUN
crl-16641	188	37	.	.	PUNCT
crl-16641	189	1	journey	journey	PROPN
crl-16641	189	2	mapping	mapping	NOUN
crl-16641	189	3	the	the	DET
crl-16641	189	4	user	user	NOUN
crl-16641	189	5	experience	experience	NOUN
crl-16641	189	6	471	471	NUM
crl-16641	189	7	further	further	ADJ
crl-16641	189	8	research	research	NOUN
crl-16641	189	9	most	most	ADV
crl-16641	189	10	importantly	importantly	ADV
crl-16641	189	11	,	,	PUNCT
crl-16641	189	12	the	the	DET
crl-16641	189	13	researchers	researcher	NOUN
crl-16641	189	14	encourage	encourage	VERB
crl-16641	189	15	other	other	ADJ
crl-16641	189	16	librarians	librarian	NOUN
crl-16641	189	17	to	to	PART
crl-16641	189	18	replicate	replicate	VERB
crl-16641	189	19	the	the	DET
crl-16641	189	20	journeymapping	journeymapping	NOUN
crl-16641	189	21	methodology	methodology	NOUN
crl-16641	189	22	in	in	ADP
crl-16641	189	23	their	their	PRON
crl-16641	189	24	own	own	ADJ
crl-16641	189	25	institutions	institution	NOUN
crl-16641	189	26	.	.	PUNCT
crl-16641	190	1	based	base	VERB
crl-16641	190	2	on	on	ADP
crl-16641	190	3	the	the	DET
crl-16641	190	4	findings	finding	NOUN
crl-16641	190	5	of	of	ADP
crl-16641	190	6	this	this	DET
crl-16641	190	7	study	study	NOUN
crl-16641	190	8	,	,	PUNCT
crl-16641	190	9	further	further	ADJ
crl-16641	190	10	journey	journey	NOUN
crl-16641	190	11	-	-	PUNCT
crl-16641	190	12	mapping	mapping	NOUN
crl-16641	190	13	research	research	NOUN
crl-16641	190	14	could	could	AUX
crl-16641	190	15	focus	focus	VERB
crl-16641	190	16	on	on	ADP
crl-16641	190	17	specific	specific	ADJ
crl-16641	190	18	identified	identify	VERB
crl-16641	190	19	checkpoints	checkpoint	NOUN
crl-16641	190	20	in	in	ADP
crl-16641	190	21	greater	great	ADJ
crl-16641	190	22	depth	depth	NOUN
crl-16641	190	23	;	;	PUNCT
crl-16641	190	24	a	a	DET
crl-16641	190	25	journey	journey	NOUN
crl-16641	190	26	-	-	PUNCT
crl-16641	190	27	mapping	mapping	NOUN
crl-16641	190	28	study	study	NOUN
crl-16641	190	29	of	of	ADP
crl-16641	190	30	the	the	DET
crl-16641	190	31	library	library	PROPN
crl-16641	190	32	’s	’s	PART
crl-16641	190	33	web	web	NOUN
crl-16641	190	34	presence	presence	NOUN
crl-16641	190	35	is	be	AUX
crl-16641	190	36	being	be	AUX
crl-16641	190	37	designed	design	VERB
crl-16641	190	38	at	at	ADP
crl-16641	190	39	this	this	DET
crl-16641	190	40	time	time	NOUN
crl-16641	190	41	.	.	PUNCT
crl-16641	191	1	other	other	ADJ
crl-16641	191	2	studies	study	NOUN
crl-16641	191	3	could	could	AUX
crl-16641	191	4	recruit	recruit	VERB
crl-16641	191	5	more	more	ADJ
crl-16641	191	6	students	student	NOUN
crl-16641	191	7	from	from	ADP
crl-16641	191	8	a	a	DET
crl-16641	191	9	wider	wide	ADJ
crl-16641	191	10	range	range	NOUN
crl-16641	191	11	of	of	ADP
crl-16641	191	12	prior	prior	ADJ
crl-16641	191	13	library	library	NOUN
crl-16641	191	14	expertise	expertise	NOUN
crl-16641	191	15	to	to	PART
crl-16641	191	16	complete	complete	VERB
crl-16641	191	17	scenarios	scenario	NOUN
crl-16641	191	18	by	by	ADP
crl-16641	191	19	offering	offer	VERB
crl-16641	191	20	incentives	incentive	NOUN
crl-16641	191	21	and/or	and/or	CCONJ
crl-16641	191	22	limiting	limit	VERB
crl-16641	191	23	the	the	DET
crl-16641	191	24	amount	amount	NOUN
crl-16641	191	25	of	of	ADP
crl-16641	191	26	work	work	NOUN
crl-16641	191	27	required	require	VERB
crl-16641	191	28	of	of	ADP
crl-16641	191	29	a	a	DET
crl-16641	191	30	participant	participant	NOUN
crl-16641	191	31	.	.	PUNCT
crl-16641	192	1	another	another	DET
crl-16641	192	2	interesting	interesting	ADJ
crl-16641	192	3	aspect	aspect	NOUN
crl-16641	192	4	would	would	AUX
crl-16641	192	5	be	be	AUX
crl-16641	192	6	to	to	PART
crl-16641	192	7	compare	compare	VERB
crl-16641	192	8	journey	journey	NOUN
crl-16641	192	9	-	-	PUNCT
crl-16641	192	10	mapping	mapping	NOUN
crl-16641	192	11	scenarios	scenario	NOUN
crl-16641	192	12	between	between	ADP
crl-16641	192	13	first	first	ADJ
crl-16641	192	14	-	-	PUNCT
crl-16641	192	15	year	year	NOUN
crl-16641	192	16	and	and	CCONJ
crl-16641	192	17	upper	upper	ADJ
crl-16641	192	18	-	-	PUNCT
crl-16641	192	19	division	division	NOUN
crl-16641	192	20	students	student	NOUN
crl-16641	192	21	.	.	PUNCT
crl-16641	193	1	an	an	DET
crl-16641	193	2	iterative	iterative	ADJ
crl-16641	193	3	approach	approach	NOUN
crl-16641	193	4	to	to	ADP
crl-16641	193	5	this	this	DET
crl-16641	193	6	model	model	NOUN
crl-16641	193	7	could	could	AUX
crl-16641	193	8	inform	inform	VERB
crl-16641	193	9	researchers	researcher	NOUN
crl-16641	193	10	of	of	ADP
crl-16641	193	11	persistent	persistent	ADJ
crl-16641	193	12	pain	pain	NOUN
crl-16641	193	13	points	point	NOUN
crl-16641	193	14	as	as	ADV
crl-16641	193	15	well	well	ADV
crl-16641	193	16	as	as	ADP
crl-16641	193	17	service	service	NOUN
crl-16641	193	18	improvements	improvement	NOUN
crl-16641	193	19	after	after	ADP
crl-16641	193	20	each	each	DET
crl-16641	193	21	cycle	cycle	NOUN
crl-16641	193	22	of	of	ADP
crl-16641	193	23	study	study	NOUN
crl-16641	193	24	,	,	PUNCT
crl-16641	193	25	recommendations	recommendation	NOUN
crl-16641	193	26	,	,	PUNCT
crl-16641	193	27	and	and	CCONJ
crl-16641	193	28	new	new	ADJ
crl-16641	193	29	implementations	implementation	NOUN
crl-16641	193	30	.	.	PUNCT
crl-16641	194	1	notes	note	NOUN
crl-16641	194	2	1	1	NUM
crl-16641	194	3	.	.	PROPN
crl-16641	194	4	judith	judith	PROPN
crl-16641	194	5	andrews	andrews	PROPN
crl-16641	194	6	and	and	CCONJ
crl-16641	194	7	eleanor	eleanor	NOUN
crl-16641	194	8	eade	eade	NOUN
crl-16641	194	9	,	,	PUNCT
crl-16641	194	10	“	"	PUNCT
crl-16641	194	11	listening	listen	VERB
crl-16641	194	12	to	to	ADP
crl-16641	194	13	students	student	NOUN
crl-16641	194	14	:	:	PUNCT
crl-16641	194	15	customer	customer	NOUN
crl-16641	194	16	journey	journey	NOUN
crl-16641	194	17	mapping	mapping	NOUN
crl-16641	194	18	at	at	ADP
crl-16641	194	19	birmingham	birmingham	PROPN
crl-16641	194	20	city	city	PROPN
crl-16641	194	21	university	university	PROPN
crl-16641	194	22	library	library	NOUN
crl-16641	194	23	and	and	CCONJ
crl-16641	194	24	learning	learning	NOUN
crl-16641	194	25	resources	resource	NOUN
crl-16641	194	26	,	,	PUNCT
crl-16641	194	27	”	"	PUNCT
crl-16641	194	28	new	new	ADJ
crl-16641	194	29	review	review	NOUN
crl-16641	194	30	of	of	ADP
crl-16641	194	31	academic	academic	ADJ
crl-16641	194	32	librarianship	librarianship	NOUN
crl-16641	194	33	19	19	NUM
crl-16641	194	34	,	,	PUNCT
crl-16641	194	35	no	no	NOUN
crl-16641	194	36	.	.	NOUN
crl-16641	194	37	2	2	NUM
crl-16641	194	38	(	(	PUNCT
crl-16641	194	39	2014	2014	NUM
crl-16641	194	40	):	):	PUNCT
crl-16641	194	41	161–77	161–77	NUM
crl-16641	194	42	.	.	PROPN
crl-16641	194	43	2	2	X
crl-16641	194	44	.	.	PROPN
crl-16641	194	45	amy	amy	PROPN
crl-16641	194	46	l.	l.	PROPN
crl-16641	194	47	ostrom	ostrom	PROPN
crl-16641	194	48	,	,	PUNCT
crl-16641	194	49	mary	mary	PROPN
crl-16641	194	50	jo	jo	PROPN
crl-16641	194	51	bitner	bitner	PROPN
crl-16641	194	52	,	,	PUNCT
crl-16641	194	53	and	and	CCONJ
crl-16641	194	54	kevin	kevin	PROPN
crl-16641	194	55	a.	a.	PROPN
crl-16641	194	56	burkhard	burkhard	PROPN
crl-16641	194	57	,	,	PUNCT
crl-16641	194	58	“	"	PUNCT
crl-16641	194	59	leveraging	leverage	VERB
crl-16641	194	60	service	service	NOUN
crl-16641	194	61	blueprinting	blueprint	VERB
crl-16641	194	62	to	to	PART
crl-16641	194	63	rethink	rethink	VERB
crl-16641	194	64	higher	high	ADJ
crl-16641	194	65	education	education	NOUN
crl-16641	194	66	,	,	PUNCT
crl-16641	194	67	”	"	PUNCT
crl-16641	194	68	center	center	NOUN
crl-16641	194	69	for	for	ADP
crl-16641	194	70	american	american	ADJ
crl-16641	194	71	progress	progress	NOUN
crl-16641	194	72	(	(	PUNCT
crl-16641	194	73	2011	2011	NUM
crl-16641	194	74	):	):	PUNCT
crl-16641	194	75	1–69	1–69	NUM
crl-16641	194	76	.	.	PROPN
crl-16641	194	77	3	3	NUM
crl-16641	194	78	.	.	PROPN
crl-16641	194	79	johanna	johanna	PROPN
crl-16641	194	80	i.	i.	PROPN
crl-16641	194	81	westbrook	westbrook	PROPN
crl-16641	194	82	,	,	PUNCT
crl-16641	194	83	enrico	enrico	PROPN
crl-16641	194	84	w.	w.	PROPN
crl-16641	194	85	coiera	coiera	PROPN
crl-16641	194	86	,	,	PUNCT
crl-16641	194	87	a.	a.	NOUN
crl-16641	194	88	sophie	sophie	PROPN
crl-16641	194	89	gosling	gosling	NOUN
crl-16641	194	90	,	,	PUNCT
crl-16641	194	91	and	and	CCONJ
crl-16641	194	92	jeffrey	jeffrey	PROPN
crl-16641	194	93	braithwaite	braithwaite	PROPN
crl-16641	194	94	,	,	PUNCT
crl-16641	194	95	“	"	PUNCT
crl-16641	194	96	critical	critical	ADJ
crl-16641	194	97	incidents	incident	NOUN
crl-16641	194	98	and	and	CCONJ
crl-16641	194	99	journey	journey	ADJ
crl-16641	194	100	mapping	mapping	NOUN
crl-16641	194	101	as	as	ADP
crl-16641	194	102	techniques	technique	NOUN
crl-16641	194	103	to	to	PART
crl-16641	194	104	evaluate	evaluate	VERB
crl-16641	194	105	the	the	DET
crl-16641	194	106	impact	impact	NOUN
crl-16641	194	107	of	of	ADP
crl-16641	194	108	online	online	ADJ
crl-16641	194	109	evidence	evidence	NOUN
crl-16641	194	110	retrieval	retrieval	NOUN
crl-16641	194	111	systems	system	NOUN
crl-16641	194	112	on	on	ADP
crl-16641	194	113	health	health	NOUN
crl-16641	194	114	care	care	NOUN
crl-16641	194	115	delivery	delivery	NOUN
crl-16641	194	116	and	and	CCONJ
crl-16641	194	117	patient	patient	ADJ
crl-16641	194	118	outcomes	outcome	NOUN
crl-16641	194	119	,	,	PUNCT
crl-16641	194	120	”	"	PUNCT
crl-16641	194	121	international	international	ADJ
crl-16641	194	122	journal	journal	NOUN
crl-16641	194	123	of	of	ADP
crl-16641	194	124	medical	medical	ADJ
crl-16641	194	125	informatics	informatic	NOUN
crl-16641	194	126	76	76	NUM
crl-16641	194	127	,	,	PUNCT
crl-16641	194	128	no	no	NOUN
crl-16641	194	129	.	.	NOUN
crl-16641	194	130	2/3	2/3	NUM
crl-16641	194	131	(	(	PUNCT
crl-16641	194	132	2007	2007	NUM
crl-16641	194	133	):	):	PUNCT
crl-16641	194	134	234–45	234–45	NUM
crl-16641	194	135	.	.	PROPN
crl-16641	194	136	4	4	X
crl-16641	194	137	.	.	X
crl-16641	194	138	g.l	g.l	PROPN
crl-16641	194	139	.	.	PROPN
crl-16641	194	140	shostack	shostack	PROPN
crl-16641	194	141	,	,	PUNCT
crl-16641	194	142	“	"	PUNCT
crl-16641	194	143	understanding	understand	VERB
crl-16641	194	144	services	service	NOUN
crl-16641	194	145	through	through	ADP
crl-16641	194	146	blueprinting	blueprint	VERB
crl-16641	194	147	,	,	PUNCT
crl-16641	194	148	”	"	PUNCT
crl-16641	194	149	advances	advance	VERB
crl-16641	194	150	in	in	ADP
crl-16641	194	151	services	service	NOUN
crl-16641	194	152	marketing	marketing	NOUN
crl-16641	194	153	and	and	CCONJ
crl-16641	194	154	management	management	NOUN
crl-16641	194	155	1	1	NUM
crl-16641	194	156	(	(	PUNCT
crl-16641	194	157	1984	1984	NUM
crl-16641	194	158	):	):	PUNCT
crl-16641	194	159	6–23	6–23	PROPN
crl-16641	194	160	.	.	PUNCT
crl-16641	195	1	5	5	X
crl-16641	195	2	.	.	PROPN
crl-16641	195	3	ostrom	ostrom	PROPN
crl-16641	195	4	,	,	PUNCT
crl-16641	195	5	bitner	bitner	NOUN
crl-16641	195	6	,	,	PUNCT
crl-16641	195	7	and	and	CCONJ
crl-16641	195	8	burkhard	burkhard	PROPN
crl-16641	195	9	,	,	PUNCT
crl-16641	195	10	“	"	PUNCT
crl-16641	195	11	leveraging	leverage	VERB
crl-16641	195	12	service	service	NOUN
crl-16641	195	13	blueprinting	blueprinting	NOUN
crl-16641	195	14	,	,	PUNCT
crl-16641	195	15	”	"	PUNCT
crl-16641	195	16	2	2	NUM
crl-16641	195	17	.	.	NUM
crl-16641	195	18	6	6	NUM
crl-16641	195	19	.	.	PUNCT
crl-16641	196	1	joe	joe	PROPN
crl-16641	196	2	marquez	marquez	PROPN
crl-16641	196	3	and	and	CCONJ
crl-16641	196	4	annie	annie	PROPN
crl-16641	196	5	downey	downey	NOUN
crl-16641	196	6	,	,	PUNCT
crl-16641	196	7	“	"	PUNCT
crl-16641	196	8	service	service	NOUN
crl-16641	196	9	design	design	NOUN
crl-16641	196	10	:	:	PUNCT
crl-16641	196	11	an	an	DET
crl-16641	196	12	introduction	introduction	NOUN
crl-16641	196	13	to	to	ADP
crl-16641	196	14	a	a	DET
crl-16641	196	15	holistic	holistic	ADJ
crl-16641	196	16	assessment	assessment	NOUN
crl-16641	196	17	methodology	methodology	NOUN
crl-16641	196	18	of	of	ADP
crl-16641	196	19	library	library	NOUN
crl-16641	196	20	services	service	NOUN
crl-16641	196	21	,	,	PUNCT
crl-16641	196	22	”	"	PUNCT
crl-16641	196	23	weave	weave	NOUN
crl-16641	196	24	:	:	PUNCT
crl-16641	196	25	journal	journal	PROPN
crl-16641	196	26	of	of	ADP
crl-16641	196	27	library	library	NOUN
crl-16641	196	28	user	user	NOUN
crl-16641	196	29	experience	experience	NOUN
crl-16641	196	30	1	1	NUM
crl-16641	196	31	,	,	PUNCT
crl-16641	196	32	no	no	NOUN
crl-16641	196	33	.	.	NOUN
crl-16641	196	34	2	2	NUM
crl-16641	196	35	(	(	PUNCT
crl-16641	196	36	2015	2015	NUM
crl-16641	196	37	)	)	PUNCT
crl-16641	196	38	.	.	PUNCT
crl-16641	197	1	7	7	X
crl-16641	197	2	.	.	X
crl-16641	197	3	andrews	andrew	NOUN
crl-16641	197	4	and	and	CCONJ
crl-16641	197	5	eade	eade	VERB
crl-16641	197	6	,	,	PUNCT
crl-16641	197	7	“	"	PUNCT
crl-16641	197	8	listening	listen	VERB
crl-16641	197	9	to	to	ADP
crl-16641	197	10	students	student	NOUN
crl-16641	197	11	,	,	PUNCT
crl-16641	197	12	”	"	PUNCT
crl-16641	197	13	162	162	NUM
crl-16641	197	14	.	.	PROPN
crl-16641	197	15	8	8	NUM
crl-16641	197	16	.	.	PROPN
crl-16641	197	17	steven	steven	PROPN
crl-16641	197	18	bell	bell	PROPN
crl-16641	197	19	,	,	PUNCT
crl-16641	197	20	“	"	PUNCT
crl-16641	197	21	blueprinting	blueprint	VERB
crl-16641	197	22	for	for	ADP
crl-16641	197	23	better	well	ADJ
crl-16641	197	24	library	library	NOUN
crl-16641	197	25	customer	customer	NOUN
crl-16641	197	26	service	service	NOUN
crl-16641	197	27	|	|	NOUN
crl-16641	197	28	from	from	ADP
crl-16641	197	29	the	the	DET
crl-16641	197	30	bell	bell	NOUN
crl-16641	197	31	tower	tower	NOUN
crl-16641	197	32	,	,	PUNCT
crl-16641	197	33	”	"	PUNCT
crl-16641	197	34	library	library	PROPN
crl-16641	197	35	journal	journal	PROPN
crl-16641	197	36	academic	academic	PROPN
crl-16641	197	37	newswire	newswire	PROPN
crl-16641	197	38	(	(	PUNCT
crl-16641	197	39	e	e	NOUN
crl-16641	197	40	-	-	NOUN
crl-16641	197	41	newsletter	newsletter	NOUN
crl-16641	197	42	)	)	PUNCT
crl-16641	197	43	,	,	PUNCT
crl-16641	197	44	june	june	PROPN
crl-16641	197	45	14	14	NUM
crl-16641	197	46	,	,	PUNCT
crl-16641	197	47	2012	2012	NUM
crl-16641	197	48	,	,	PUNCT
crl-16641	197	49	http://lj.libraryjournal.com/2012/06/	http://lj.libraryjournal.com/2012/06/	NOUN
crl-16641	197	50	opinion	opinion	NOUN
crl-16641	197	51	/	/	SYM
crl-16641	197	52	steven	steven	NOUN
crl-16641	197	53	-	-	PUNCT
crl-16641	197	54	bell	bell	NOUN
crl-16641	197	55	/	/	SYM
crl-16641	197	56	blueprinting	blueprint	VERB
crl-16641	197	57	-	-	PUNCT
crl-16641	197	58	for	for	ADP
crl-16641	197	59	-	-	PUNCT
crl-16641	197	60	better	well	ADJ
crl-16641	197	61	-	-	PUNCT
crl-16641	197	62	library	library	NOUN
crl-16641	197	63	-	-	PUNCT
crl-16641	197	64	customer	customer	NOUN
crl-16641	197	65	-	-	PUNCT
crl-16641	197	66	service	service	NOUN
crl-16641	197	67	-	-	PUNCT
crl-16641	197	68	from	from	ADP
crl-16641	197	69	-	-	PUNCT
crl-16641	197	70	the	the	DET
crl-16641	197	71	-	-	PUNCT
crl-16641	197	72	bell	bell	NOUN
crl-16641	197	73	-	-	PUNCT
crl-16641	197	74	tower/.	tower/.	PROPN
crl-16641	197	75	9	9	NUM
crl-16641	197	76	.	.	PROPN
crl-16641	197	77	steven	steven	PROPN
crl-16641	197	78	bell	bell	PROPN
crl-16641	197	79	,	,	PUNCT
crl-16641	197	80	“	"	PUNCT
crl-16641	197	81	transforming	transform	VERB
crl-16641	197	82	the	the	DET
crl-16641	197	83	library	library	NOUN
crl-16641	197	84	starts	start	VERB
crl-16641	197	85	with	with	ADP
crl-16641	197	86	mapping	map	VERB
crl-16641	197	87	the	the	DET
crl-16641	197	88	journey	journey	NOUN
crl-16641	197	89	”	"	PUNCT
crl-16641	197	90	(	(	PUNCT
crl-16641	197	91	keynote	keynote	PROPN
crl-16641	197	92	speech	speech	NOUN
crl-16641	197	93	presented	present	VERB
crl-16641	197	94	at	at	ADP
crl-16641	197	95	the	the	DET
crl-16641	197	96	american	american	PROPN
crl-16641	197	97	library	library	PROPN
crl-16641	197	98	association	association	PROPN
crl-16641	197	99	virtual	virtual	ADJ
crl-16641	197	100	conference	conference	PROPN
crl-16641	197	101	,	,	PUNCT
crl-16641	197	102	july	july	PROPN
crl-16641	197	103	25	25	NUM
crl-16641	197	104	,	,	PUNCT
crl-16641	197	105	2013	2013	NUM
crl-16641	197	106	)	)	PUNCT
crl-16641	197	107	.	.	PUNCT
crl-16641	198	1	10	10	NUM
crl-16641	198	2	.	.	PUNCT
crl-16641	199	1	cassi	cassi	PROPN
crl-16641	199	2	pretlow	pretlow	PROPN
crl-16641	199	3	and	and	CCONJ
crl-16641	199	4	karen	karen	PROPN
crl-16641	199	5	sobel	sobel	PROPN
crl-16641	199	6	,	,	PUNCT
crl-16641	199	7	“	"	PUNCT
crl-16641	199	8	rethinking	rethink	VERB
crl-16641	199	9	library	library	NOUN
crl-16641	199	10	service	service	NOUN
crl-16641	199	11	:	:	PUNCT
crl-16641	199	12	improving	improve	VERB
crl-16641	199	13	the	the	DET
crl-16641	199	14	user	user	NOUN
crl-16641	199	15	experience	experience	NOUN
crl-16641	199	16	with	with	ADP
crl-16641	199	17	service	service	NOUN
crl-16641	199	18	blueprinting	blueprinting	NOUN
crl-16641	199	19	,	,	PUNCT
crl-16641	199	20	”	"	PUNCT
crl-16641	199	21	public	public	ADJ
crl-16641	199	22	services	service	NOUN
crl-16641	199	23	quarterly	quarterly	ADJ
crl-16641	199	24	11	11	NUM
crl-16641	199	25	,	,	PUNCT
crl-16641	199	26	no	no	NOUN
crl-16641	199	27	.	.	NOUN
crl-16641	199	28	1	1	NUM
crl-16641	199	29	(	(	PUNCT
crl-16641	199	30	2015	2015	NUM
crl-16641	199	31	):	):	PUNCT
crl-16641	199	32	1–12	1–12	PROPN
crl-16641	199	33	.	.	PUNCT
crl-16641	200	1	11	11	NUM
crl-16641	200	2	.	.	X
crl-16641	201	1	ibid	ibid	PROPN
crl-16641	201	2	.	.	PUNCT
crl-16641	201	3	,	,	PUNCT
crl-16641	201	4	11	11	NUM
crl-16641	201	5	.	.	NUM
crl-16641	202	1	12	12	NUM
crl-16641	202	2	.	.	PUNCT
crl-16641	203	1	andrews	andrew	NOUN
crl-16641	203	2	and	and	CCONJ
crl-16641	203	3	eade	eade	VERB
crl-16641	203	4	,	,	PUNCT
crl-16641	203	5	“	"	PUNCT
crl-16641	203	6	listening	listen	VERB
crl-16641	203	7	to	to	ADP
crl-16641	203	8	students	student	NOUN
crl-16641	203	9	,	,	PUNCT
crl-16641	203	10	”	"	PUNCT
crl-16641	203	11	167	167	NUM
crl-16641	203	12	.	.	PUNCT
crl-16641	204	1	13	13	NUM
crl-16641	204	2	.	.	PUNCT
crl-16641	205	1	aaron	aaron	PROPN
crl-16641	205	2	schmidt	schmidt	PROPN
crl-16641	205	3	and	and	CCONJ
crl-16641	205	4	amanda	amanda	PROPN
crl-16641	205	5	etches	etche	NOUN
crl-16641	205	6	,	,	PUNCT
crl-16641	205	7	useful	useful	ADJ
crl-16641	205	8	,	,	PUNCT
crl-16641	205	9	usable	usable	ADJ
crl-16641	205	10	,	,	PUNCT
crl-16641	205	11	desirable	desirable	ADJ
crl-16641	205	12	:	:	PUNCT
crl-16641	205	13	applying	apply	VERB
crl-16641	205	14	user	user	NOUN
crl-16641	205	15	experience	experience	NOUN
crl-16641	205	16	design	design	NOUN
crl-16641	205	17	to	to	ADP
crl-16641	205	18	your	your	PRON
crl-16641	205	19	library	library	NOUN
crl-16641	205	20	(	(	PUNCT
crl-16641	205	21	chicago	chicago	PROPN
crl-16641	205	22	:	:	PUNCT
crl-16641	205	23	american	american	PROPN
crl-16641	205	24	library	library	PROPN
crl-16641	205	25	association	association	PROPN
crl-16641	205	26	,	,	PUNCT
crl-16641	205	27	2014	2014	NUM
crl-16641	205	28	)	)	PUNCT
crl-16641	205	29	,	,	PUNCT
crl-16641	205	30	168	168	NUM
crl-16641	205	31	.	.	PUNCT
crl-16641	205	32	14	14	NUM
crl-16641	205	33	.	.	PUNCT
crl-16641	206	1	ibid	ibid	VERB
crl-16641	206	2	.	.	PUNCT
crl-16641	207	1	_	_	PUNCT
crl-16641	207	2	goback	goback	NOUN