key: cord-0689912-fkr3bxjf
authors: LARA, PAULO HENRIQUE SCHMIDT; OLIVEIRA, CAROLINNE NASCIMENTO DE; OLIVEIRA, VINÍCIUS TIBURTINO CHAVES; ARAÚJO, THAISA ASSAD; OLIVEIRA, VICTOR OTÁVIO MORAES DE; ARLIANI, GUSTAVO GONÇALVES
title: ORTHOPAEDIC TELEMEDICINE SERVICES DURING THE CURRENT NOVEL CORONAVIRUS PANDEMIC
date: 2022-01-28
journal: Acta ortop. bras
DOI: 10.1590/1413-785220223001e252138
sha: 408ac97458a968e31d1bdeb6d4bc2dfd830494e0
doc_id: 689912
cord_uid: fkr3bxjf

INTRODUCTION: To evaluate the use of telemedicine by physicians specializing in orthopaedics and traumatology at the authors’ institution, and to assess the rates of satisfaction and resolution for this type of care. The current global coronavirus disease 2019 (COVID-19) pandemic has resulted in the expansion of telemedicine services. However, quality measures and barriers for physicians dealing with the rapid increase in patients have not been well described. MATERIALS AND METHODS: This study included 255 patients with orthopaedic complaints. Between 24 and 48 hours after the appointment, independent physicians, who did not participate in the initial appointment, contacted one another to assess the degree of satisfaction with the appointment, and whether there was a solution to the orthopaedic complaint. RESULTS: There was a need for referral for face-to-face consultation in only 13.8% of cases. When asked about the probability of recommending telemedicine to a friend/family member, the answer was 90.3%. The satisfaction rate with the service was 91.1% and 93.69% of patients would return for a telemedicine consultation. Telemedicine consultations solved the problem in 82.74% of cases. CONCLUSIONS: Telemedicine care in orthopaedics proved to be a service modality with a high rate of satisfaction among the patients evaluated. Level of evidence III, Retrospective cohort study.

Shortly after the outbreak and rapid spread of coronavirus disease 2019 (COVID-19), the World Health Organization declared it a pandemic on March 11, 2020 1 . Governments around the world are quickly realising the impact of COVID-19 on healthcare services and the economy. Amid reports regarding the spread of the causative agent-severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)-there is also recognition that online tools, such as telemedicine, can play a critical role in the global response to this crisis.

Telemedicine is ideal for the management of communicable diseases. A key factor in delaying the transmission of a virus is "social distancing" 2-5 , which is aimed at decreasing interpersonal contact. For patients with COVID-19, or those concerned about the possibility of being infected with SARS-CoV-2, telemedicine can help with remote assessment (screening) and the provision of initial care. For individuals not infected with SARS-CoV-2, especially those most at risk for being affected (e.g., elderly individuals with co-morbid or pre-existing medical conditions), telemedicine can provide convenient and remote access to routine care without the risk for exposure to hospital environments or waiting rooms in physicians' offices and outpatient clinics [6] [7] [8] [9] [10] . However, for telemedicine to be effective during the current COVID-19 pandemic and similar future events, we must ensure that the tool is properly integrated into existing health services. The purpose of this study was to evaluate the use of telemedicine in orthopaedics and traumatology consultations at our institution, and to assess the rate of satisfaction with and resolvability in this type of service.

This prospective, observational study included 300 patients with orthopaedic complaints, who were treated by physicians specialising in orthopaedics and trauma from the authors' institution, using the institution's telemedicine platform. After initial consultation, the physicians completed a questionnaire addressing items such as diagnostic hypothesis, examinations requested, and proposed treatment, whether there was a need for referral for face-to-face consultation, and total consultation time. In the period from 24 to 48 h after the appointment, independent physicians, who did not participate in the initial appointment, contacted one another to assess the degree of satisfaction with the appointment and completed a questionnaire with questions including: age; what is the probability of indicating the telemedicine for a friend/family member; how satisfied you were with the service; if you would have a telemedicine consultation again; and if the consultation solved your problem. When the physicians get in touch to evaluate the care, the consent form is sent by e-mail or cell phone message, and if the patient agrees to participate, he/she will accept by e-mail or cell phone.

Patients undergoing orthopeadic consultation using telemedicine during the study period.

Patients who did not wish to or were not contacted for evaluation after care.

Of the 300 patients initially recruited, 255 were contacted. The mean age of the patients was 64.75 years (range, 15-95 years). The average consultation time was 22.65 min (range, 4-45 min). Summaries of the diagnostic hypotheses, requested examinations, and proposed treatment are presented in Tables 1 to 3, respectively. There was a need for face-to-face referral consultation in only 13.8% of cases. When asked about the probability of recommending telemedicine to a friend/family member, the response was "yes" in 90.3%, and the satisfaction rate with the service was 91.1%. A total of 93.69% of patients would return for a telemedicine consultation. Of the 15 patients who did not return, the reasons were as follows: they would not participate in telemedicine consultation in the orthopaedics specialty (n = 7); only if there was no face-to-face consultation (n = 5); only in cases of return (n = 2); and because physicians requested too many examinations in this type of care (n = 1). The consultation performed by telemedicine solved the problem in 82.74% of cases.

Due to the challenges imposed by the current coronavirus pandemic (i.e., COVID-19), we observed an increase in the use of telemedicine in orthopaedics. Current studies have reported that satisfaction rates with the use of telemedicine are comparable to those of face-to-face consultations, and patients who experience virtual consultation are more likely to seek this type of care in the future [11] [12] [13] [14] [15] [16] [17] . In our study, we obtained similar results, with a high rate of satisfaction, as well as a high percentage of patients who would return to use this type of care. Buvik et al. 11 conducted a randomised clinical trial involving 389 patients, of whom 86% preferred consultation by telemedicine in orthopaedics over personal consultation, and 99% indicated that they were satisfied or very satisfied with consultation by telephone. Sinha et al. 16 conducted a non-randomised study in which they compared paediatric follow-up after fracture performed by telemedicine and in person. Although the satisfaction levels of the two groups were similar, telemedicine reduced the costs and time associated with consultation. In addition, only 8 of the 101 patients who were treated with telemedicine preferred the next consultation to be in person. Bertani et al. 17 performed a prospective evaluation of paediatric orthopaedic consultations between 2009 and 2011, and found that consultation by telemedicine resolved 90% of diagnostic doubts, although the clinical outcome was reported to be "good" or "very good" in only 81% of patients. Haukipuro et al. 18 conducted a randomised clinical trial of orthopaedic services and found that the level of patient satisfaction was similar in the telemedicine (n = 76) and face-to-face (n = 69) consultation groups. In a study by Hurley et al. 19 , 268 orthopaedists were interviewed about the use of telemedicine, in which 84.8% of surgeons were currently using telemedicine, but only 20.5% of surgeons used it before the COVID-19 pandemic. The satisfaction rate with the use of telemedicine ranged from 20.9% to 70.3%. Among those who used telemedicine, 75% used it for new patients, 86.6% for routine monitoring, and 80.8% for postoperative patients.

Orthopaedists were more easily able to perform the physical examination in patients who were already accompanied or who were in the postoperative period than in those who were undergoing the first consultation. Thus, they reported that after the COVID-19 pandemic, they tended to maintain telemedicine in these patients. A very important point is which patients experience the greatest benefit from using telemedicine. In our study, 15 patients reported that they would not return to consultations by telemedicine in orthopaedics. Of these, 46% reported that they would not participate in the orthopaedics specialty, 33.3% only if there was no face-to-face consultation, 13.3% only in return visits, and 0.06% stated that they would not participate the telemedicine consultation again because physicians ordered too many exams. To our knowledge, this was the first study to investigate the use of telemedicine in orthopaedics in our country to enable the assessment of the perception(s) of patients who are subjected to this type of care. A limitation of this study was that there was no comparison with face-to-face consultations, not only to compare satisfaction and resolution rates, but also cost(s). An important question is whether orthopaedists actually request a greater number of tests in telemedicine services, given the limitations to physical examinations that may exist. Because our study was performed during the COVID-19 pandemic, we did not perform a comparison with the face-to-face consultation; however, we aim to do so in the near future. In addition, due to the characteristics of the beneficiaries of the health plan in our study, the average age was high. Among elderly patients, it may be more difficult to use telemedicine. However, there was a high rate of satisfaction among the patients who participated in our study, suggesting that advanced age is not necessarily a limiting factor for the use of this type of care.

Telemedicine care in orthopaedics proved to be a service modality with a high rate of satisfaction among the patients evaluated, and a high proportion returning to this type of care. Telemedicine demonstrated a high rate of resolvability without the need for referral for face-to-face consultation.

World Health Organization WHO Director-General's opening remarks at the media briefing on COVID

In-person health care as option B

Impact of emergency department tele-intake on left without being seen and throughput metrics

The role of telehealth in the medical response to disasters

COVID-19): What is social distancing? UK Health Security Agency

Telehealth among US hospitals: several factors, including state reimbursement and licensure policies, influence adoption

Systematic review of patient and caregivers' satisfaction with telehealth videoconferencing as a mode of service delivery in managing patients' health

Evaluating barriers to adopting telemedicine worldwide: A systematic review

Feasibility and High Quality Measured in the Rapid Expansion of Telemedicine During COVID-19 for Sports and Musculoskeletal Medicine Practice

How to Conduct an Outpatient Telemedicine Rehabilitation or Prehabilitation Visit

Patient reported outcomes with remote orthopaedic consultations by telemedicine: a randomised controlled trial

Patients' experiences of telerehabilitation at home after shoulder joint replacement

What is the patient acceptability of real time 1: 1 videoconferencing in an orthopaedics setting? A systematic review Physiotherapy

Patients' perceptions of joint teleconsultations: a qualitative evaluation

The patient's perspective of in-home telerehabilitation physiotherapy services following total knee arthroplasty

Looking through a different lens: patient satisfaction with telemedicine in delivering pediatric fracture care

Teleconsultation in paediatric orthopaedics in Djibouti: evaluation of response performance

The feasibility of telemedicine for orthopaedic outpatient clinics-a randomized controlled trial

The Use and Acceptance of Telemedicine in Orthopedic Surgery During the COVID-19 Pandemic