key: cord-0701005-ogc1hx36
authors: Kumar, Rahul; Mukherjee, Shubhadeep; Choi, Tsan-Ming; Dhamotharan, Lalitha
title: Mining voices from self-expressed messages on social-media: Diagnostics of mental distress during COVID-19
date: 2022-05-06
journal: Decis Support Syst
DOI: 10.1016/j.dss.2022.113792
sha: 3f6504208623fc62836a860a5c7cb9f3f1a9cc55
doc_id: 701005
cord_uid: ogc1hx36

The COVID-19 pandemic has had a severe impact on mankind, causing physical suffering and deaths across the globe. Even those who have not contracted the virus have experienced its far-reaching impacts, particularly on their mental health. The increased incidences of psychological problems, anxiety associated with the infection, social restrictions, economic downturn, etc., are likely to aggravate with the virus spread and leave a longer impact on humankind. These reasons in aggregation have raised concerns on mental health and created a need to identify novel precursors of depression and suicidal tendencies during COVID-19. Identifying factors affecting mental health and causing suicidal ideation is of paramount importance for timely intervention and suicide prevention. This study, thus, bridges this gap by utilizing computational intelligence and Natural Language Processing (NLP) to unveil the factors underlying mental health issues. We observed that the pandemic and subsequent lockdown anxiety emerged as significant factors leading to poor mental health outcomes after the onset of COVID-19. Consistent with previous works, we found that psychological disorders have remained pre-eminent. Interestingly, financial burden was found to cause suicidal ideation before the pandemic, while it led to higher odds of depressive (non-suicidal) thoughts for individuals who lost their jobs. This study offers significant implications for health policy makers, governments, psychiatric practitioners, and psychologists.

thoughts related to the mental health concerns of individuals, by collation of their posts (messages) of self-expression and feelings across the social media platforms, both before and after the onset of the pandemic.

In summary, the central objective of this research was to analyse social media messages from the sufferers of mental distress, both pre-and post-pandemic, to extract and identify the critical factors underlying mental health issues, specifically, depression and suicidal tendencies. We collected the self-reported thoughts and feelings of individuals through their posts on Twitter, a pre-eminent social media platform. Using computational intelligence and NLP, we uncovered the critically important but hidden factors which have significantly influenced depressive and suicidal tendencies in individuals. Furthermore, affective neuroscience suggests that depression or any related mental health concern is an outcome of mood or emotional disorder [32, 33] . Moreover, the theory of emotional dysregulation suggests that people would tend to express extreme feelings when their emotions are more intense than the situations triggering them [34] . Prior research has also observed that emotional pain correlates with psychosocial aspects and overall pessimism, leading to suicidal ideation [13] . Thus, it becomes necessary to capture the antecedents of intense emotions in individuals. The literature has established that personal emotions are significant in the prediction of mental distress, especially chronic symptoms such as suicidal ideation [35, 36] .

In this regard, we postulated that various hidden factors would lead to the display of intense emotions, which in turn would impact the mental health of an individual.

From the groundwork of prior literature, we set out to measure the emotional intensity of selfexpression. It has been previously shown that optimism and positive emotions such as humour in messages and posts on social media are negatively correlated with critical mental issues and suicidal ideation [37] . Based on the above premise, we captured both positive and negative emotions to create a composite score of the eight basic emotions. We called this measure an emotional valence and verified its role as a mediator between the identified factors and mental health issues. Specifically, this research posed the following questions: 2. What is the impact of the COVID-19 pandemic on the intensity of the known precipitants of mental health?

3. Does emotional valence mediate the relationship between the above-mentioned factors and mental health, both before and after COVID-19?

Our work is distinct from the extant works due to our conceptualisation of a novel framework to understand the genesis of mental health concerns, particularly the impact of the Covid-19

pandemic on mental health. The in-depth understanding of stressors leading to mental health issues would give healthcare providers, medical practitioners, policy makers, and government agencies a more informed roadmap to take appropriate decisions and boost the morale of the masses. Moreover, on the known precipitants of mental health, we investigated the impact of factors using the pre-COVID-19 data from the literature [38] [39] [40] . Further, to investigate the precipitating factors before the onset of COVID-19, we resort to a secondary source hosting more This study adopted a rigorous research methodology. We identified the underlying factors and estimated their order of importance to explain depression and suicidal tendencies by a scientific approach. The model validation was based on more than 25,000 observations (including Twitter and Reddit posts), typically by those suffering from depression and having suicidal tendencies.

The feature extraction models were based on various probabilistic distributions, such as the Latent Dirichlet Allocation (LDA) and Gaussian distribution. Note that "topic modelling" using Latent Dirichlet Allocation (LDA) is widely used to generate latent themes or underlying factors [28, [41] [42] [43] . Moreover, in practice, most of the factors may be associated with each other. We distress, which in turn causes suicidal tendencies. Thus, it makes it possible to capture early warning signals of emotional distress by spotting individuals on social media platforms. This would aid health policy makers devise and eventually implement preventive strategies and provide assistance to sufferers, which is otherwise cumbersome through manual monitoring [31] .

Third, focusing on the context of COVID-19, this work highlights factors pertaining to the natural consequences of the pandemic. Anxiety related to the virus spread and the stress caused by Lockdown measures were found to significantly and negatively impact mental health outcomes.

Thus, governments and authorities of public administration should objectively account for such aspects while enforcing guidelines during lockdowns. The remainder of the paper explains the development of hypotheses, recent literature and detailed methodology. The major research findings are here reported with a discussion of the results. Finally, the paper concludes with implications of this study as well as outlines for the future research.

The corona virus disease (COVID-19) has been associated with several mental health challenges.

The disease has also raised concerns due to the psychological, social, and neurological impacts that it has brought to people [7] . A recent study on the residents of the UK & Ireland has found a moderate increase in the prevalence of mental health problems in the early stages of the pandemic [50, 51] . In another study conducted in the US, it is found that depression symptoms are threefold higher during COVID-19 compared to pre-pandemic levels [52] . Likewise, in Turkey, it is found that the COVID-19 pandemic has psychologically affected women, individuals with previous psychiatric illness, individuals living in urban areas, and people living with chronic diseases [53] .

In Hong Kong, it is also observed that one-fourth of respondents have complained of poorer mental health due to the pandemic spread [54] .

Furthermore, it has been found that suicidal ideation and depression increased in the US and the UK due to the government-imposed lockdowns during the COVID-19 pandemic [11, 55] . As a J o u r n a l P r e -p r o o f result, symptoms such as anxiety, depression, and stress have become very common and prominent during these challenging times [56] . This points towards an overall increase in the stress levels of individuals during the pandemic, leading to severe mental health disorders.

Historically, strong evidence exists for the psychological disorder being a precursor to depression and suicidal ideation [57, 58] . Thus, in order to answer the first research question investigating the factors underlying mental health, we propose the following hypothesis:

Mental health conditions have been found to deteriorate under the COVID-19 pandemic. Recent studies have also highlighted the role of emotional dysregulation in suicidal ideation in general [35, 36] . Moreover, affective neuroscience suggests that depression or any related mental health concern is an outcome of a "mood or emotional" disorder [32, 33] . The theories of emotional dysregulation have postulated and argued that intense emotions are a result of the underlying factors and may become severe, which can lead to self-harming tendencies [34] [35] [36] . Therefore, our second research question proposes that hidden factors can lead to the display of intense emotions, critically impacting mental health. To answer this research question, we correspondingly hypothesize that:

H1a: Emotional valence mediates the relationship between psychological disorder and depression & suicidal ideation during the COVID-19 pandemic.

In order to answer the second research question, i.e., gauge the impact of COVID-19 on the influence of psychological disorder on depressive versus suicidal thoughts, we also test the following: J o u r n a l P r e -p r o o f Recent research suggests statistically solid associations between pandemic fears and suicidal thoughts [11] . There have also been rising concerns about people experiencing a higher level of psychological stress, while facing social distancing in their homes. All these would lead to increased self-harm and suicidal ideations [56] . This work further establishes that lockdown restrictions have stimulated stress levels and suicidal ideation with each passing month. Hence, based on our research questions exploring the underlying factors and the mediating role of emotional valence, we hypothesize: Existing research confirms a strong relationship between "substance abuse" and suicide [59] .

Recent studies have also reported that an increased substance abuse as a means to cope with stress related to COVID-19 [55] . Accordingly, we hypothesize that:

H4: Substance abuse leads to depression & suicidal ideation during the COVID-19 pandemic.

H4a: Emotional valence mediates the relationship between substance abuse and depression & suicidal ideation during the COVID-19 pandemic.

Self-deprecating humor is associated with suicidal ideation in adolescents. A lack of selfrespect or self-esteem in an individual would trigger self-deprecation which can lead to self-harm and suicidal behaviors [60, 61] . As we can see from previous pandemics, COVID-19 can exacerbate shameful experiences, and echo a lack of self-respect. As a result, devastating effects on individual's mental health may appear. Hence, we hypothesize: J o u r n a l P r e -p r o o f H5: Self-deprecation leads to depression & suicidal ideation during the COVID-19 pandemic.

Pessimism has been found to be a predictor of suicidal risk. Former studies have well validated the role of pessimism in predicting suicidal tendencies in, e.g., university students [62] .

Studies have also found that stress due to the COVID-19 pandemic has significantly increased the pessimism of individuals [18] . Hence, we hypothesize the following: Based on the hidden factors explored using the pre-pandemic social media messages and posts, we also test the following: Furthermore, financial problems due to job losses and unemployment are crucial factors leading to anxiety and stress [63, 64] . Many previous studies have found that financial constraints are an antecedent of suicide, particularly for working-class people. The financial burden due to lack of economic opportunities has led to severe mental disorders such as suicidal ideation [65, 66] . Furthermore, a recent study in the USA posited that due to the ongoing COVID-19 pandemic, people facing economic instability are vulnerable to depression, anxiety, alcoholism, and exacerbation of pre-existing psychological conditions, eventually leading to suicide [67] .

Hence, we hypothesize the following: Most of the studies previously from the medical sciences have observed financial stress as a strong trigger for depressive thoughts and suicidal ideation [63, 65, 66, 68] . Consequently, to also answer our second research question, we test for the following hypothesis so as to evaluate the effect of pandemic on the influence of this stressor:

H7b: Financial issues lead to depression & suicidal ideation before the COVID-19 pandemic.

In prior studies, suicidal ideation is found to be significantly associated with "perceived authoritarian parenting", insufficient parental warmth, high maternal control, harmful, improper child-rearing practices, and a negative family climate [69, 70] . The earliest impact of job loss during the COVID-19 pandemic should be felt by parents. This would lead to mental health deterioration due to the loss of childcare and food security [52] . 

Mental health issues have strong links to depression and suicidal ideation, which also remain a concern for children [69] . After the enforcement of lockdown policies, daycare, childcare facilities, schools, colleges, and similar institutions have remained closed and teaching have gone online via Zoom, MS Teams, etc. This has seriously impacted the socialization of the younger population [71] . Hence, we hypothesize that children rearing must have been more difficult during the COVID-19 pandemic. We hence postulate the following: Table 1 below some of the major contributions of machine learning based techniques in the study of the COVID-19 pandemic. The paper proposed a hybrid machine learning model utilizing an "adaptive fuzzy inference system and a multi-layered perceptron model to help forecast the mortality rate during the pandemic "COVID-19 Epidemic Analysis using machine learning and deep learning algorithms" Punn et al.

The paper used an advanced machine learning approach as well as deep learning algorithms to predict the spread of the pandemic. "Artificial Intelligence and Machine Learning to fight COVID-19"

The paper reported a machine learning analysis of the genetic variants in human genome to help identify and classify "asymptomatic, mild or severe" COVID-19 patients "COVID-19 Coronavirus Vaccine Design Using reverse vaccinology and machine learning"

The paper utilized machine learning based reverse tools to help predict COVID-19 vaccine choices Table 1 . Table summarizing contribution of recent ML based studies on COVID-19.

It is a challenge for researchers to collect self-reported, personal experiences of mental health conditions. Individuals are reluctant to share their inner thoughts and feelings due to the concern of being judged and objectified by research collectors and society at large. However, with the increase in social media exposure and use, these platforms are becoming an easy outlet for individuals to express themselves [28, 35] . In this regard, netizens utilize these platforms to voice their thoughts and share inner feelings [72] . It is observed that past studies have also analyzed messages of self-expression on Twitter and other platforms to understand their experience of mental health conditions [31, 35] . Accordingly, data is collected through the open-source API J o u r n a l P r e -p r o o f platform created by Twitter. In order to collect tweets related to the expression of feelings and inner thoughts, keywords are chosen following the past related studies [72, 73] . Field experts are then consulted for their inputs to ensure validity. Finally, we choose to use the following keywords:

#mentalhealth; #mentalwellbeing; #stress; #anxiety; #depression; #suicide; #insomnia; #addiction; #loneliness; #stresspain; #stressedout Retweets (i.e., the sharing of Tweets written by someone else) are deleted by removing duplicated messages. In the end, we have retrieved 8440 unique tweets. These tweets are manually labeled for the presence of suicidal intention by psychologists and students. The labeling is done in a binary manner, i.e., indicating the possibility of suicidal intentions or selfharm tendency viz-a-viz baseline depressive symptoms. To add to the above corpus, we have also filtered messages expressing mental concerns on the Reddit message board. Only those messages, which have mentioned COVID-19 outbreak, are retrieved. Keywords such as COVID, pandemic, lockdown, virus and vaccine are used to gather an additional 1440 messages. Adding to the above 8440 tweets, the corpus now comprises of a total of 9880 posts. Mining the underlying patterns and tenets of feelings related to mental health, after the onset of COVID would be more generalizable for a large corpus (approximately 10,000 messages). For this objective, we have followed the general protocol of text pre-processing [48, 74, 75] . We have removed the functions words, numbers, punctuation, special characters to come up with the limited number of content words that have a semantic reference. Next, we describe the approach to explore the underlying factors in the above-processed text.

The central focus of this study is to extract the factors underlying the concerns of negative mental health outcomes. To pursue this objective, we have used the generative models based on various probability distributions. The most popular and widely used generative model is LDA, a J o u r n a l P r e -p r o o f technique that assumes that words are generated from independent probability distributions [47, 76] . Underlying or latent distributions are inferred as "factors" or "a theme" comprising of a set of the most coherent words. The list of words with a higher likelihood of occurrence in the corresponding distribution are matched with the words of the message to assign the orientation of that message with each of the underlying distributions. Each message of self-expression then corresponds to all the factors to a different degree. This is analogous to the concept of exploratory factor analysis in common statistics, one of the quantitative techniques for dimensionality reduction [77] [78] [79] . Documents as messages represent respondents, while words act as the items corresponding to the latent factors [80] . Likewise, the generative procedure explores hidden factors from this document-term matrix. Based on the catalog of words within each factor, subjective assessment of those words helps assign a context or identity to each factor. This task is similar to assigning item variables to the corresponding latent factors [48] .

As an initial input, the number of factors is treated as the hyper-parameter for the model. However, we objectively derive the number of unique and distinct factors. Figure A1 in Appendix represents the perplexity score which denotes the randomness associated with the number of distributions. This randomness is mathematically captured as the entropy corresponding to a varying number of distributions [41] . Lower perplexity scores indicate a lower entropy and, correspondingly, the most optimal number of factors [81] . The two-factor model has minimal randomness; however, a marginal increase in perplexity helps capture a more significant number of factors. We observe a kink after 7 themes and thus consider factors more than 7.

Later, a physical check for 8 and above factors has indicated an overlapping of terms leading to a lack of exclusivity. Thus, we end up with seven factors. However, in practice, most of the factors, such as anxiety brought by job loss, substance abuse due to social rejection, mental illness due to prolonged physical disease, etc. are correlated.

In order to unveil these correlated factors, we used the correlated topic model (CTM), where the assumption of independent factors is relaxed [44, 45] . Furthermore, based on the principle of "Expectation-Maximization" and assuming a Gaussian distribution, we also deployed a structural topic model (STM) for latent factor extraction [44, 49] . Finally, we identified experts with a background in clinical psychology and share the outputs of all the above three approaches with them. To identify each factor, the list of words most relevant to the corresponding factor was arranged in a descending order of importance and shared with those experts. Based on their knowledge, they assigned a context or identity to each. The three experts had independently identified the above factors with significant congruence. The few differences were then jointly discussed with the first author and resolved before the statistical investigation.

In order to validate the hypotheses, we adopt a pure econometric approach. The final outcome or the dependent variable is dichotomous which represents two classes: depression and suicidal tendencies, observed as baseline to extreme mental health conditions, respectively. Given the binary outcome, logistic regression is used to establish the relationship between the identified factors and the dependent variable. The analysis is carried on the R platform using the 'glmnet'

package [86] . The factors are the independent constructs (variables), while each message (or J o u r n a l P r e -p r o o f tweet) of self-expression serves as a proxy for the respondent. The probability or the orientation of each message towards the corresponding factor commonly known as topic proportion is treated as in dependent variables for the statistical model [87, 88] . Given that the probability ranges between 0 and 1, there is no need for any further standardization of the data. Table 2 . Descriptive statistics summary of topic proportion corresponding to the uncovered factors.

Likewise, the above procedure is adopted to build a similar model with emotional valence as an additional variable. The aim is to compare the coefficients of the identified factors alone and also in the presence of the proposed mediating variable. If the coefficients significantly decrease after adding the mediating variable, there is statistical evidence of a mediating relationship [79] .

Finally, we build the two models and statistically investigate the change in magnitude of coefficients. A paired t-test is employed to verify the statistical significant difference in the coefficients of the factors with and without the mediating variable in the model [89] . To ensure research rigor and test for robustness, we also perform the Barron and Kenny test of mediation [90, 91] . With respect to our objective to understand the order of importance of variables, it is J o u r n a l P r e -p r o o f essential to capture their impacts. However, the order is indecisive from the magnitude or the significance level of each coefficient [79, 85, 89] . Thus, we use a forward selection model to generate this econometric insight [85] . In a forward selection approach, the model starts with the intercept and adds a variable that best reduces the cross-entropy [86] . We again conduct this analysis in the R platform using the MASS package where Akaike Information criterion (AIC) is chosen as a basis for variable importance [79, 85] . We summarize the entire research design in the following framework diagram. 

In this section, we elaborate on the findings of this study. As discussed above, we uncovered the underlying factors of mental health using LDA, CTM, and STM. This analysis was performed for 

Using the established list of keywords, recent tweets were pulled using an API of the R platform.

However, Twitter had enforced some download restrictions 1 to maintain reliability and reduce downtime. As a consequence, we could retrieve only 8440 tweets. Further, we resorted to the secondary source for robust testing, and derived more generalisable findings and filtered all messages with COVID-related keywords. This search strategy resulted in 1440 messages from the Reddit message board. We finally aggregated 9880 messages of self-expression related to mental health after the onset of COVID-19. To answer the first and the second research questions, topic modelling was carried out to explore the factors underlying the dependent variable. We used the three predominant techniques, namely LDA, CTM, and STM, for a more comprehensive and unbiased exploration of the underlying factors leading to depression and suicidal ideation. To begin with, we report the findings under LDA.

As already discussed in the previous section, we narrowed down to seven factors. This was the sub-optimal choice based on the perplexity score and exclusivity of words. We sent the list of top words in a decreasing order of likelihood of occurrence (beta scores) under each factor to three experts in clinical psychology. The experts worked independently on the set of words to isolate the underlying factors. Later, these experts were asked to work together to select the acceptable number of factors and their names. The experts had an overlapping inference with minor disagreement. The first author then moderated the discussion as a group meeting, and finally, the group agreed on the following factors, namely: "psychological disorder, pessimism, pandemic anxiety, and lockdown anxiety". We carried out the logistic regression to investigate the impact of these factors on suicidal ideation and depression as the dependent variables. The analysis tested hypotheses H1, H2, H3, H5 and H6. Next, using econometrics, we also answered the third research question and tested for the mediating role of emotional valence between the identified factors and dependent variables. Figure 2 depicts the model and the coefficients. 

As discussed earlier, we know that CTM is used to explore the possible correlated factors. The using CTM and STM, respectively.

The 

Looking at the three modelling findings, the most critical variables post -COVID across all models were: psychological disorder, pessimism, family chores, financial issues, parenting problems, pandemic and lockdown anxiety. Apart from pandemic and lockdown anxiety, all other hidden factors were found to be historical precursors to depression and suicidal ideation. It should be noted that in a variety of survey-based work and expert opinions, these factors act as antecedents of depression and suicidal ideation [24, 25, 36, 69] . In the following subsection, we discussed the results of the pre-COVID analysis.

In this sub-section, we investigated the underlying factors and their impact on mental health prior to the onset of COVID. For this part of the study, we collected more than three hundred thousand pre-labelled posts from the Reddit message board. The posts were available from Dec 16, 2008 (creation) till Jan 2, 2021 and were collated using Pushshift API [92, 93] . The messages were investigating the meta data of these messages conveying self-expression, we selected messages whose number of characters, sentiments, and the eight basic emotions were higher than a particular threshold, the third quartile value in this case. The sole objective was to analyse expressions which convey detailed thoughts and feelings. Finally, we obtained 16,706 pre-COVID messages on depression and suicidal ideation. We repeated our analysis using the three (LDA, CTM, STM) approaches to identify the factors underlying mental health.

Journal Pre-proof

As with the earlier methodology, themes obtained through LDA were sent to three independent experts. These experts were different from the earlier instances to reduce bias due to preconceived notions. The experts identified the two major factors as: psychological disorders and pessimism. Other than these two factors, the experts also found traces of social anxiety, personality issues, social rejection, and relationship dissolution in the Tweets. We did not test hypotheses for these antecedents due to two reasons: Firstly, all of these factors were shown to be associated with psychological anxiety and pessimism in the extant literature. Secondly, the evidence of the existence of these antecedents was fleeting and unclear. Hence, we described the role of these antecedents not as hypotheses but as implications in the discussion and conclusion sections of this paper. Psychological disorders and pessimism have historically been antecedents to mental health issues, although the picture had been fragmented thus far. In this study, we aggregated these factors to investigate their impact on the dependent variable representing suicidal ideation and depression. Figure 

Repeating the same process using CTM, the following six factors were identified: loneliness, personality issues, social rejection, stressful events, psychological disorders, and difficult childhood. Out of these six antecedents, concrete evidence was available only for psychological disorder. In continuation with the proposed methodology, the factor was then used as an explanatory variable to regress using sigmoid transformation against mental distress. Figure 4 exhibits the results obtained and the strength of the relationship(s). CTM-based latent factors explained 4.8% of the variation in the dependent variable, while explanatory power increased to 5.1% with the inclusion of the mediating variable. Psychological disorder was found to be significant and remained the most important factor concerning mental distress

Finally, we explored the factors using STM for the pre-COVID context. In this case, the experts identified the following seven factors: pessimism, critical illness, academic peer pressure, parenting problems, financial issues, social anxiety, and relationship dissolution. Out of these factors, pessimism, parenting problems, and financial issues were deemed most important by the experts and were considered for modelling. The output is reported in Figure 5 below.

J o u r n a l P r e -p r o o f The factors identified using STM explained 8.8% variance in the dependent variable. At the same time, the explanatory power of these factors was increased to 9.2% in the presence of emotional valence as the mediator. All the factors: pessimism, parenting problems, and financial issues were found to be significant upon modelling. In order to comprehend the varied results and several tests of hypotheses, we report the summary in Table 3 below. It is interesting to note that hypotheses pertaining to the mediating role of emotional valence after the onset of COVID have not been supported. The remaining hypotheses significantly support our postulation corresponding to both of the research questions. in brackets in the order of LDA, CTM and STM models, respectively.

We discussed some profound observations concerning the first research question exploring the factors underlying mental health. It is interesting to note that in most cases, the impact of lockdown anxiety on an individual was higher than the impact of the pandemic itself. Looking at the coefficients, we concluded that though the pandemic did cause depression in people, the impact of lockdown was much greater. This could be attributed to the mandatory self-isolation, loneliness, and monotonous activities of individuals [94, 95] . From a managerial viewpoint, this holds significance when handling teams remotely during the ongoing pandemic. Organisations should focus on regular counselling of their employees to ensure a healthy work-life balance.

Support should be made available to understand duress and underperformance during these testing times.

The variable importance reflected that lockdown anxiety remained secondary to the financial issues led to almost 23 unit increase in the log of odds of depressive thoughts. During the pandemic, job loss triggered mental illness, but not as severely as job loss in the pre-pandemic world. There are historical evidences that financial loss had a significant impact on suicidal thoughts, but reduction in income may not have been as severe [97, 98] . Even in though the mass panic and the concerns of economic stress significantly increased, the evidence for suicidal ideation was much lower than the prediction [99] . On these lines, a possible reason could be that pandemic had led to loss of income more than job losses. After its onslaught, various helpseeking and distress-prevention campaigns had mediated the worries of suicidal ideation, when controlled for demographic variables [100] . Various governments have launched unemployment insurance programs to offer financial assistance to compensate job loss due to COVID-19. Such initiatives aim to provide economic security to individuals who lost jobs under the clause J o u r n a l P r e -p r o o f "through no fault of theirs 3 ". These monetary schemes 4 have the potential to alleviate a significant portion of the financial burden on individuals and households. Consequently, the impact of job loss and financial issues during the COVID-19 was observed to have slighter mental concerns. In summary, we inferred that Government schemes to compensate for unemployment and job loss due to the pandemic, effectively prevented suicidal tendencies in individuals.

In We also delved into the messages for significant factors such as parenting problems observed both in pre-and post-COVID-19 contexts. Before the pandemic onset, lack of attention and affection deprivation were the triggers of parenting concerns. In contrast, lack of personal space for children and continued proximity to the parents, were precursors of parenting problems throughout the Lockdown. This section underscores the hidden insights gleaned from the findings of this study. Theoretical contributions of this study include the formulation of relevant and precise hypotheses using NLP and econometric modelling approaches. The order of importance of the latent factors based on their capability was uncovered to explain the variance in depression and suicidal ideation. The findings also uncovered the impact of each identified factor in order to aid decision-making by health policy formulators and business managers.

The policy implications of our results include highlighting the necessity of government-funded social security which reduced the suicidal tendencies in individuals who had lost their jobs. For businesses, we inferred that supports to employees through counselling, incentives, and job security were critical in keeping employee morale high amidst the COVID-19 pandemic.

History bespeaks that previous pandemic outbreaks and their impact had outlasted the viruses themselves. More than the physical ailments and deaths caused due to them, they had overbearing psychosocial changes that impacted mental health. The increased incidence of psychological We grounded our research in the psychological theories of emotional dysregulation and affective neuroscience. These theories had previously established the role of incidents leading to intense emotions and ultimately influencing human behaviour. The extant literature and our understanding of the theories of emotional dysregulation and affective neuroscience allowed us to formulate research questions before proceeding to conduct the empirical analyses.

We specifically observed that the pandemic and lockdown anxiety remained a significant factor leading to poor mental health outcomes during the COVID-19. Before COVID-19, other psychopathic factors such as social rejection and social phobia (non-significant) were extracted.

However, they were absent post-COVID. Consistent with the past works, psychological disorder was found to be a predominant factor both before and after the onset of the pandemic. Parenting concerns were recognised as a significant factor in both contexts; nevertheless, the underlying reasons were distinct: pre-COVID-19, it was the lack of attention by the parents while post-COVID-19 it was intruding into personal space of their children. This was confirmed by manually probing the social media posts, both pre-and post-pandemic. Although financial burden was a factor both before and after the COVID-19 outbreak, its significance in our data from after the onset offered a thought-provoking takeaway, particularly for the policy makers and government agencies. It was observed that financial burden led to higher odds of suicidal ideation pre-COVID-19, whereas, during the pandemic, job loss and financial constraints increased the odds of depressive thoughts. The financial assistance provided to the sufferers through unemployment insurance provided economic palliative during the pandemic.

Similar to other empirical studies, this work is also not free from limitations. First, it relied on secondary data on pre-COVID-19 messages (due to the restricted access to historical messages on social media websites). Second, our data analysis and implications form a "bird's eye-view"

of the problem as we had not taken into consideration specific communities, regions or age groups for this study. Researchers may explore these mentioned groups in the future.

Furthermore, the ongoing research on COVID-19 has created data sources of different kinds.

Researchers may make use of them to study the patterns that emerge on social media as how lockdowns ease across the world. New challenges such as the individuals' work-life balance [101] [102] in the post-COVID-19 pandemic workspace as well as how recent graduates (who studied online during the pandemic) performed in the workplace would be interesting problems to explore in the future. 

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