key: cord-0736574-qvov56lo
authors: Bourdon, Hugo; Jaillant, Romain; Ballino, Arnaud; Kaim, Pauline El; Debillon, Louis; Bodin, Slim; N’Kosi, Ludovic
title: Teleconsultation in primary ophthalmic emergencies during the COVID-19 lockdown in Paris: patients’ point of view
date: 2021-02-11
journal: J Fr Ophtalmol
DOI: 10.1016/j.jfo.2021.02.003
sha: 89640d64090361020fea8629e1ee3ae9b7720b5f
doc_id: 736574
cord_uid: qvov56lo

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, optical coherence tomography or simple smartphone-based teleconsultation [5] passed from confidential practice reserved to war zones or remote areas to everyday practice. Teleconsultation in primary ophthalmic emergencies during the COVID-19 lockdown in Paris [6] illustrated ophthalmologists early response to patients sudden access loss to primary ophthalmology emergency care. The study demonstrated the ability of smartphone-based teleconsultation to properly evaluate the indication of a physical consultation (27% of patients undergoing teleconsultation were asked to consult physically afterwards) with 96% sensitivity, 95% specificity and only 1.0% identified misdiagnoses that lead to delayed care. Consequently, 73% of patients were managed only with teleconsultation and had direct phone access to the emergency department if their symptoms derogated to the practitioners' recommendations.

Considering all patients did not have free and anonymous personal evaluation of their teleconsultation and following French Health Authority (Haute Autorité de Santé-HAS) recommendations for good clinical practice [7] , we invited the 1901 patients who solicited a teleconsultation in April and May 2020 to evaluate their own experience. This survey permitted to evaluate false negatives and also to estimates patient's demography, main motivation to teleconsultation, satisfaction and further acceptance to new distancial medical practice.

176 patients voluntarily answered to the anonymous online survey [8] . 133 (76%) were women and mean age was 48.3±14.5 years old, both indicators were slightly superior to 500 patients initial cohort. Patients main motivations were reduced time to consultation (37%), to avoid displacement (30%) and to avoid emergency department frequentation (22%); 13% patients were seeking for specialist second opinion following general practitioner consultation or pharmacist recommendations. 34% patients were oriented to physical consultation also slightly superior to the 27% of the 500 patients initial cohort (Table 1) .

80% patients admitted they would privilege TC evaluation first in case of new ophthalmologic emergency independently from the pandemic situation and 84% would recommend TC to their family if appropriate (Table 2 ). Based on patients numerical evaluation scaled from 1 to 5 (Table 3) , 74% of patients estimated the delay between TC request and the TC beginning was appropriate and 80% were totally satisfied of the TC duration. 75% where highly satisfied of the explanations given by the practitioner and 60% patients judged their interaction was comparable to physical consultation. 61 % patients estimated their diagnosis was similar to physical consultation while 7% complained of diagnosis error caused by teleconsultation with 1 patient (0.6%) identified loss of chance (pan uveitis with 48h PC consultation delay).

In conclusion emergency teleophthalmology respond to a growing demand from patients for immediate access to primary ophthalmology care with satisfying and secure outcomes. Strict conditions for teleconsultation should be shared with the patient before the consultation begin and 27 to 34% of patients will have reasonable physical consultation for further evaluation.

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